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#contactcenterworldNov 26, 2014 -- Chennai city police has added the emergency services number '911' to its existing list of helplines for immediate police assistance.

Apart from the existing '100' number, people can dial '911', which is used in the US and Canada, and '112', the emergency helpline in the European Union, for help. These numbers are used in 38 countries, and the local police introduced them here so that those travelling abroad or coming to the city will have access to universally accepted helpline numbers.

"Having numbers that are used in 38 countries of the world will help people remember emergency numbers when they travel abroad.They can easily seek help wherever they are," a city police officer said. The numbers are supported by all telecom service providers. The call will reach the police control room at the commissioner's office in Egmore. About a dozen calls reach the police control room every day .

911 and 112 are also used in China, Singapore, Korea, Taiwan, Malay sia, Kuwait, Saudi Arabia, UAE, Thailand, Phillipines, Qatar, Indonesia, Iran, Israel and Zimbabwe. City police have planned to create aware ness about the emergency numbers. "We will publicise the emergency numbers in crowded places and on MTC buses. We will use all these emergency numbers along with the existing ones," another police of ficer said.

The city police maintains a number of helplines such as 100 (police control room), 101 (fire), 108 (ambulance), Childline and elderly helpline.

Telecom Regulatory Authority of India (TRAI) has been discussing plans to introduce a single emergency helpline with a call centre to receive all distress calls and alert the departments or agencies concerned depending upon the type of emergency.