Support for Oracle Database

Your one-stop shop for all your Oracle Database support needs

Your one-stop shop for all your Oracle Database support needs

Get ultra-responsive support for Oracle Database while radically reducing annual maintenance costs.

Rimini Street provides third-party support for your Oracle Database, enabling you to save 50 percent on annual support fees and avoid expensive forced upgrades. Savings can be reinvested to enable innovation where it can drive true business value.

Rimini Street can support Oracle Database in conjunction with applications from Oracle and SAP or as a standalone. Oracle Database clients around the world are supported in implementations ranging from a single server to large, complex environments with thousands of global database instances, and from small data storage requirements to as much as 60 TB of storage.

"We don’t pass a client’s issue back to them or blame someone else for it. My commitment to customer satisfaction means I will own a problem to resolution."

You deserve a support program engineered for you. With Rimini Street you’ll find support engineers focused on providing the highest level of enterprise software support.

You’ll know your Primary Support Engineer (PSE) by name.

We guarantee a response to critical issues within 15 minutes.

Our PSEs have an average of 15 years of Oracle expertise.

You can stay on your existing platform for the next 15 years.

Over 1,700 active clients are supported by Rimini Street worldwide

“We have over 50 database instances that work together to create one giant application - it's a monolithic ecosystem. And because we're in retail, uptime is critical. An outage could mean millions in lost potential revenue.”

Neal Johnson, Director IT Service and Operations, House of Fraser

Get the Facts — Compare the Value

Get the Facts — Compare the Value

Want your Oracle Database support program to go where no software vendor has gone before? At Rimini Street, break-fix support and routine maintenance are just the beginning.

Standard Support Program Feature

Rimini Street

Oracle Premier & Extended Support

Oracle Sustaining Support

Named, regional Primary Support Engineer for each client

Named Global Account Manager for each client

24/7/365 support with 15-minute guaranteed response time for Priority 1 issues

Installation and upgrade support

Pre-existing only

Configuration support

Pre-existing only

Operational support

Pre-existing only

Application, repository and documentation fixes

Pre-existing only

Full support with no forced upgrades

Full support of current release for at least 15 years

Performance tuning

Interoperability support

Strategic roadmap services

Strategic vendor-neutral security guidance

50% annual cost savings

Supported Oracle Database Technical Components

Our program for Oracle Database licensees includes support for:@subheadTag>