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Compaq (www.compaq.com) earned many high ratings from testers. Its site was the user satisfaction winner for configuring a desktop system and ranked second for overall experience on the desktop task. Compaq also did well on the printer task, earning a top score of 89 percent who were fairly satisfied (a rating of 4) or very satisfied (5). A link to a cartridge on the printer page clearly helped this score.

In addition to being satisfied, testers generally zipped through the printer task: The median time to complete it was a little over 2.5 minutes, nearly twice as fast as the median time on the next-best site, Gateway. Testers were not as enthusiastic about selecting a notebook, though, with only 25 percent fairly satisfied or very satisfied.

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