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Description

The Information Technology Infrastructure Library (ITIL) is an accumulation of best practices used for the management and delivery of IT services and IT infrastructure recognized by thousands of organizations throughout the world.

This is broken down into 9 sections:

Course Introduction

Service Management as a Practice

Service Lifecycle

Service Strategy

Service Design

Service Transition

Service Operation

Continual Service Improvement

Technology and Architecture

More than ever, businesses need IT professionals to operate efficiently. Understanding ITIL will allow you to optimize your IT service, and help you build better strategies to keep customers happy.