Center Manager - The LASIK Vision Institute

Job Locations
US-GA-Atlanta

Posted Date
5 days ago(2/13/2018 11:08 AM)

ID

2017-2779

# of Openings

1

Company

LVI 24 Atlanta

Category

Management

Overview

The Center Manager is responsible for allaspects of center management, including having a focus on sales performance andoperational excellence while ensuring compliance with Company policies andprotocols. Center performance will be measured by sales revenue to goal andlead to patient conversion. The Center Manager is responsible for ensuringtheir center meets the highest standards of service while maintainingoperational excellence!

Responsibilities

•Exceeds center sales and profitability goals. •Ensures all processes and operating systems in the areas of LASIK sales,retention, customer service, and center operations are properly deployed andoptimized. Ensure timely reporting of all key performance metrics. •Leads sales performance meetings with center staff to ensure they areknowledgeable of current goal standards and center performance guidelines.•Ensures consistency in sales model while promoting company directives. •Manages laser room and equipment.•Act as liaison between Medical Director, OD and staff.•Oversees cash management and loss prevention.•Monitors progress of post operative procedures; oversees patient flow.•Coaches’ staff on performance and professional development holds all employees to the highest standards of accountability and operational excellence.•Manages employee relations issues as needed in conjunction with managementteam pursuant to Company policies and the high standards of professionalism.

Qualifications

•Success selling a service or program in a consultative sales commission environment. •Demonstrated ability to influence and manage a customer/patient centric environment •Management experience including hiring, performance management, coaching and training.•Strong attention to detail with the ability to multi-task and work in afast-paced, team-oriented, changing retail service environment.•Excellent customer service skills with the ability to be nurturing,sympathetic and empathetic towards the needs of the member while holding themaccountable to program protocol.•Demonstrate the ability to interact and work appropriately with patients andco-workers and at all levels of the Company in a positive, productive andprofessional manner.•Flexibility and ability to adapt to and implement change. •Basic computer skills with proficiency in of Microsoft Office, including Word,Outlook and Excel and ability to use and learn a CRM Database/POS system.•Exceptional sales skills and commitment to customer service.•Excellent communication skills in verbally and in writing. Must have theability to establish and maintain relationships with patients•Leadership skills with the ability to be self-directed.•Bachelor’s degree in a related field or equivalent of education and workexperience combined. •Performance based sales experience in a retail service commission environmentstrongly preferred.•Knowledge and/or experience in weight loss, high end retail, cosmetics,wellness and/or health club industry experience preferred.•Experience selling $1,000+.