Humera is currently seeking an IT Disptach Tier 1 for our client in Edina, MN. Our client is a communications solutions provider offering integrated network solutions for voice, data, internet and mobile. This position is full time Monday through Friday and it is in a small and relaxed office setting. This is a contract-to-hire opportunity!Duties:

Employee will need to multi-task

Field calls, emails, and instant messages from customers

Assist customers by collecting information on the problems they
are having

Ticket Triage - Ask pertinent questions to make sure it gets to
the right person or team

Problem solve

The position may evolve into "Project Coordinator" duties down
the line

Requirements:

Be Tech Savvy

Excellent communication skills- must be able to communicate affectively to customers and co-workers

Problem Solver- Higher level of thought process

College Educated or Associates degree in an IT Field is preferred

We are looking for a well-rounded person who can grow with the company