Ruiz was concerned that Halleman was not told to seek medical attention for her dog.

“Where I have a problem is the owner to the business not referring a client to go see a veterinarian for care and playing veterinarian themselves, I have a big problem with that,” she said.

Urban Dog shut down in January and reopened in Shaler under a different name.

Owner Sarah Chirico took off when reporter Paul Van Osdol tried to talk to her at her new dog day care, Suburban Dog.

She referred questions to her attorney, Samuel Yamron, who said of Louie, "It was a small, little cut and it wasn't bleeding and the dog appeared to be fine when they gave the dog back to Sara."

He said Chirico did not groom Louie herself but she did pay the $600 veterinary bill.

Chirico sent a statement that said, in part, "In no instances has Suburban Dog been slow to act in getting an animal medical treatment or secretive in reporting injuries to owners." (Click here to read Chirico's full statement)

While inspection reports show Suburban Dog is currently in compliance with the state dog law, in the past year state inspectors have issued multiple warnings at Suburban Dog and multiple violations at Urban Dog.

An inspection at Urban Dog last December found one room full of “discarded debris” and an excessive amount of mice droppings. Even while the inspector was there, a report said, “Mice ran across the floor multiple times.”

In January, the state dog inspector issued a citation against Chirico for failing to maintain a kennel in sanitary and humane conditions. The citation carries a $572 fine.

Chirico's attorney said the citation stemmed from an incident where a dog got into a supply closet and made a mess. He said no animals were harmed.

Action News Investigates obtained a video of Chirico grooming a dog at Suburban Dog. The video shows her hitting the small dog then shaking him.

Van Osdol showed the video to Ruiz.

Van Osdol: “What was your reaction when you saw that?”

Ruiz: “I couldn't believe it. I'm really disturbed to the point that I was up by 4 a.m. just thinking about it.”

Van Osdol also showed it to Halleman.”Oh my God, that’s horrible,” she said.

In her statement, Chirico said, "…The dog had a history of biting during grooming .. The video captures while attempting to groom near the dog's mouth, the dog attempts to bite the groomer and the groomer disciplines the dog to stand still. The dog was successfully groomed without being injured by the clippers and was not harmed by the discipline displayed in the video."

Chirico said she has many faithful clients including Elaina Holko of Lawrenceville, the owner of a Goldendoodle .

“He's been treated fantastically. Not a complaint ever. I trust them with my dog who's named Linus pretty much more than anybody,” she said.

WTAE also talked to veterinarian Dr. Glen Battle, who has treated dogs belonging to Chirico and her clients. He said he has had no bad experiences with her kennels and he has seen no evidence animals there are being mistreated.

Humane Officer Kathy Hecker of Animal Friends said she is investigating the complaints about Suburban Dog and Urban Dog.

CAUGHT ON VIDEO, ALLEGATIONS THAT ONE PET WAS INJURED, ANOTHER WAS HIT AT LOCAL DOG DAY CARES RUN BY THE SAME PERSON AND WE WANT TO TELL YOU, SOME OF THE VIDEO YOU'LL SEE IS DISTURBING. Reporter: WE HAVE THIS STORY. PAUL? Reporter: THE ALLEGATIONS ARE ON TWO DAY CARES, ONE IN LAWRENCEVILLE THAT RECENTLY CLOSED AND THE OTHER IN SHAILOR THAT RECENTLY OPENED. BOTH HAVE THE SAME OWNER. IN ONE CASE WE OBTAINED VIDEO SHOWING A DAY CARE OWNER ACTUALLY HITTING A DOG WHILE SHE'S GROOMING IT. GOOD BOY! Reporter: LAST YEAR SARAH TOOK FIVE-YEAR-OLD LOUIE TO URBAN DOG IN LAWRENCEVILLE FOR A GROOMING. WHEN IS SHE PICKED HIM UP -- HE HAD A HORRIBLE HAIR CUT AND THEY POINTED OUT THAT HE HAD A SMALL CUT. Reporter: UPON CLOSER INSPECTION, SHE SAW IT WAS MORE THAN JUST A SMALL CUT. IT WAS ABOUT A TWO-INCH GOUGE ON HIS ZOM MACK. HE HAD MUSCLE EXPOSED AND HE HAD TO GO TO THE VET IMMEDIATELY. Reporter: SHE TOOK LOUIE TO DR. EILEEN RUIZ AT BIG EASY ANIMAL HOSPITAL. HE HAD STITCHES AND THEY GAVE HIM MEDICINE TO CALM HIM DOWN BECAUSE HE WAS TERRIFIED OF PEOPLE FOR A WHILE AFTER THAT. Reporter: DR. RUIZ WAS CONCERNED THAT THE WOMAN WAS NOT TOLD TO SEEK MEDICAL ATTENTION FOR HER ZBLOG WHERE I HAVE A PROBLEM IS THE OWNER TO THE BUSINESS NOT REFERRING THE CLIENT TO SEE A VETERINARIAN FOR CARE AND AND PLAYING VETERINARIAN THEMSELVES. I HAD A BIG PROBLEM WITH THAT. Reporter: URBAN DOG SHUT DOWN IN JANUARY AND REOPENED IN SHAILOR UNDER A DIFFERENT NAME. CAN I -- CAN WE TALK TO YOU? Reporter: THE OWNER TOOK OFF WHEN I TRIED TO TALK TO HER AT HER NEW DOG DAY CARE, SUBURBAN DOG IN SHAILOR. SHE REFERRED ME TO HER ATTORNEY WHO SAID OF LOUIE "IT WAS A SMALL LITTLE CUT AND IT WASN'T BLEEDING AND THE DOG APPEARED TO BE FINE WHEN THEY GAVE THE DOG BACK TO SARA." HE SAID SHE DID NOT GROOM LOUIE HERSELF BUT SHE DID PAY THE $600 VETERINARY BILL. THE WOMAN SENT A STATEMENT THAT SAYS IN PART "IN NO INSTANCES HAS SUBURBAN DOG BEEN SLOW TO ACT IN GETTING DOGS MEDICAL TREATMENT OR SECRETIVE WHILE REPORTING INJURIES TO OWNERS." WHILE INSPECTION REPORTS SHOW SUBURBAN DOG IS IN COMPLIANCE WITH THE STATE DOG LAW, IN THE PAST YEAR ADMINISTRATE INSPECTORS HAVE ISSUED MULTIPLE WARNINGS TO SUBURBAN DOG AND MULTIPLE VIOLATIONS AT URBAN DOG. AN INSPECTION AT URBAN DOG LAST DECEMBER FOUND ONE ROOM FULL OF DISCARDED DEBRIS AND EXCESSIVE AMOUNTS OF MICE DROPPINGS. EVEN WHILE THE INSPECTOR WAS THERE, MICE RAN ACROSS THE FLOOR MULTIPLE TIMES. IN JANUARY. THE STATE DOG INSPECTOR ISSUED A CITATION AGAINST HER FOR FAILING TO MAINTAIN A KENNEL IN SANITARY AND HUMANE CONDITIONS. THE CITATION CARRIES A $572 FINE. HER ATTORNEY SAID THE CITATION STEMMED FROM AN INCIDENT WHERE A DOG GOT INTO A SUPPLY CLOSET AND MADE A MESS. HE SAID NO ANIMALS WERE HARMED. ACTION NEWS INVESTIGATES OBTAINED THIS VIDEO OF THE WOMAN GROOMING A DOG AT SUBURBAN DOG. WATCH AS SHE HITS THE SMALL DOG THEN SHAKES HIM. WE SHOWED THE VIDEO TO DR. WU WEEZ. WHAT WAS YOUR REACTION WHEN YOU SAW THAT. I COULDN'T BELIEVE IT. I'M REALLY DISTURBED TO THE POINT THAT I WAS UP AT 4:00 A.M. JUST THINKING ABOUT IT. WE ALSO SHOWED IT TO SARA. OH, MY GOD. THAT'S SO AWFUL. Reporter: IN HER STATEMENT, THE WOMAN SAID THE DOG HAD A HISTORY OF BITING DURING GROOMING. THE VIDEO CAPTURES WHILE ATTEMPTING TO GROOM NEAR THE DOG'S MOUTH. THE DOG ATTEMPTS TO BITE THE GROOMER AND THE GROOMER DISCIPLINE IT IS DOG TO STAND STILL. THE DOG WAS SUCCESSFULLY GROOMED WITHOUT BEING INJURED BY THE CLIPPERS AND WAS NOT HARMED BY THE DISCIPLINE DISPLAYED IN THE VIDEO. SHE SAID SHE HAS MANY FAITHFUL CLIENTS INCLUDING THE OWNER OF THIS GOLDEN DOOD WHO WILL WE REACHED BY PHONE. HE'S BEEN TREATED FANTASTICALLY. NOT A COMPLAINT EVER. YOU KNOW, I TRUST THEM WITH MY DOG, HIS NAME IS LINUS, PRETTY MUCH MORE THAN ANYBODY. Reporter: AND TODAY I SPOKE WITH ANOTHER VETERINARIAN, DR. GLEN BATTLE, WHO HAS TREATED DOGS BELONGING TO THE DAY CARE OWNER AND HER CLIENTS. HE TELLS ME HE HAS HAD NO BAD EXPERIENCES WITH HER KENNELS AND HE'S SEEN NO EVIDENCE THAT ANIMALS THERE ARE BEING MISTREATED. STILL, THE HUMANE OFFICER TOLD ME SHE IS INVESTIGATING THE COMPLAINTS ABOUT SUBURBAN DOG AND URBAN DOG.