General Information Frequently Asked Questions

Washington Trust representatives are available to assist you at any branch location or by contacting our Customer Solutions Center at (800) 475-2265. Our hours of operation are Monday through Thursday from 8:30 AM until 5:00 PM, Friday from 8:30 AM until 6:00 PM or Saturday from 8:30 AM until 1:00 PM. You can also reach us by email at info@washtrust.com or chat with us online.

Contact information may be updated by contacting our Customer Solutions Center at (800) 475-2265. You can also change your information through Personal Online Banking. Select the “Forms” menu then select the “Change of Address” form.

A change of legal name may be processed at any Washington Trust branch location. A valid state issued ID or Driver's License accompanied by an appropriate legal document will be required for all change of name requests. For additional information, please contact our Customer Solutions Center at (800) 475-2265.

Washington Trust appreciates the opportunity to assist with your financial needs. As we are consistently looking for ways to improve our service, we would love to hear from you! Please contact our Customer Solutions Center at (800) 475-2265 to speak with a representative today.

We certainly understand that you may need to close your account, but may not be able to visit a branch location to complete you request. Account Closure requests may be directed to the the following address:

You can make a deposit to your account at any Washington Trust branch location, in branch or at the ATM. If you have personal Mobile Banking, you can also make a deposit with Mobile Check Deposit . Funds may also be transmitted electronically to your account as a Direct Deposit or Wire Transfer from another financial institution. If you are not able to process a deposit at a Washington Trust branch location or through electronic means, you may send a check or money order with a deposit slip to the following address for credit to your account.

By accessing the noted link you will be leaving Washington Trust's website and entering a website hosted by another party. Washington Trust is not responsible for, nor do we control, endorse or guarantee the content of any external sites. Please be advised that you will no longer be subject to, or under the protection of, the privacy and security policies of Washington Trust's website. We encourage you to read and evaluate the privacy and security policies of the site you are entering, which may be different than those of Washington Trust.