Embarc Blue Mountain Resort

Polo Towers Villas

See owners and guests reviews, for Diamond Resorts Polo Towers Suites. Across the street from City Center Polo Towers is tucked away behind a pedestrian mall on the Strip in Las Vegas

Lake Tahoe Vacation Resort

Lake Tahoe Vacation Resort by Diamond Resorts is a mountainside resort on Lake Tahoe is 0.3 miles from Highway 50. See owners and guests reviews

Sea of Cortez Beach Club

This experience at this hotel was the worst experience ever specially knowing that little bit of security they have and them not taking the experience that my mother and father went through at this hotel serious, this shows to me how hotels in Mexico are.

Marquis Villas Resort

We've stayed here a few times before but I think this was our last. On the pro side, the rooms are very large and the location is very convenient to downtown. Now the cons...

Varsity Clubs of America - Tucson

When we stayed the property was in the middle of a VERY NOISY lobby remodel which impacted your opportunity to enjoy the adjoining rest and relaxation areas.

Village At Steamboat Springs

Village At Steamboat Springs by Diamond Resorts is a ski resort hotel, located 0.9 miles from the gondolas of Steamboat ski resort and 2.7 miles away from downtown Steamboat Springs, is housed in a modern mountain lodge-style building. See owners and guests comments here

Pono Kai Resort

Pono Kai Resort by Diamond Resorts is located in Kapaa just minutes from the Lihue airport. Pono Kai Resort is on stunning Wailua Bay offering sweeping views of the ocean and is central to a multitude of activities

BENT CREEK GOLF VILLAGE

Bent Creek Golf Village by Diamond Resorts is a golf resort 20 miles from Dollywood, and 13 miles from Ripley's Aquarium of the Smokies. Bent Creek Golf Village offers one-bedroom apartments equipped with a full kitchen, spacious living room and a washer/dryer

Ridge Pointe - Diamond International Resorts

The Diamond Ridge Pointe Resort is located in the heart of Lake Tahoe. Set amid spectacular Lake Tahoe mountain scenery, Ridge Pointe Resort offers access to a host of recreational opportunities

Palm Canyon Resort

Set near the San Jacinto Mountains, Palm Canyon Resort by Diamond Resorts is 3.2 miles from Palm Springs Art Museum and 7.5 miles from Palm Springs Aerial Tramway.

Island Links Resort

Set 0.7 miles from the Adventure Cove entertainment center and 1.1 miles from the beach, Island Links Resort by Diamond Resorts is also 3.5 miles from the Golden Bear Golf Club at Indigo Run.

Riviera Beach & Shores Resort

A laid-back beachfront resort, Riviera Beach & Shores Resort by Diamond Resorts is 0.7 miles from Doheny State Beach, 2.9 miles from Shorecliffs Golf Club and 3.5 miles from the Dana Point State Marine Conservation Area.

Oceanaire Resort Hotel

I paid £300 a night for this & was very disappointed. The valets were really nice & very efficient at $8 a day & that is the only good thing I can say about the place! I feel massively ripped off & would advise people to steer clear of this place

Varsity Club of America South Bend

We paid more to stay at this property because it was 3 star and because of the previous experiences we had. I can tell you we had stayed at a 2.5 star hotel down the street for $40 less and got better service 3 weeks prior to our stay at this property. This whole situation is extremely disappointing and alarming.

DIAMOND RESORTS CYPRESS POINTE RESORT

The Suites at Fall Creek

one of the condos look like they are nicer but after the amount, we paid for the wk I was horrified to find what we were staying in! So dirty! Bathroom not swept. Bathtubs dirty! Hardly wanted to let my children bathe in them

Flamingo Beach Resort

We have stayed for 1 night and it was a very poor experience and definitely not a 4 star hotel in terms of service.

Turtle Cay Resort

The short of it is: this is an overpriced, customer unfriendly, and rickety place. For $400 a night over a Holiday weekend, you can get much superior quality anywhere in the world. Do not waste your money on this place.

Beachwoods Resort by Diamond Resorts

Beachwoods Resort is absolutely the worst experience we have had with Diamond Resorts. We left four days early because we did not enjoy any of it. Under no circumstances will we ever return to this resort.

VILLAS DE SANTA FE

The units are NOISY. I think that part of it is because the area near the small dining table is not carpeted. We really heard it every time the people in the unit above us pulled a chair out or pushed it back in.

Cabo Azul Resort and Spa

Cabo Azul Resort by Diamond Resorts is an all-villa resort is a 10-minute walk from Costa Azul and 15 km from Los Cabos International Airport.

GREENSPRINGS VACATION RESORT

Beach Quarters Resort Hotel

We will be addressing our concerns about The Beach Quarter Resorts being a Diamond Resort Property with Diamond Resort's General Manager and CEO and make a recommendation that Beach Quarter Resorts not be included from reaping the benefits of being a Diamond Resort property.

The Historic Powhatan Resort

All in all, we had a great vacation with our family, but it was in spite of the Historic Powhatan Resort. We loved Williamsburg and Busch Gardens Hallo-Scream was so much fun. We spent a lot of money for this resort and expected a little more than we received. We certainly didn't expect to be insulted for not signing up for their timeshare program.

Ocean Beach Club Resort

OBC is a timeshare property. It does not provide a daily in-room housecleaning service. We booked through Priceline and stayed for 4 days.

DESERT PARADISE – LAS VEGAS

With palm trees planted along the entrance driveway and scattered throughout, Desert Paradise Resort by Diamond Resorts is 7 minutes' walk from Charlie Frias Park and 3.3 miles from the Las Vegas Strip.

CARRIAGE HOUSE – LAS VEGAS

A block from the Las Vegas Strip, The Carriage House by Diamond Resorts is a 14-minute walk from CityCenter and 2 miles from Sands Expo & Convention Center.

Cancun Resort Las Vegas

Cancun Resort Las Vegas by Diamond Resorts is a Mayan-themed resort is 1.6 miles from Las Vegas South Premium Outlets and 5.4 miles from McCarran International Airport.

PAPAKEA RESORT – LAHAINA

I would not book with them again, even though the place is located in a great area with shopping and food within walking distance. The grounds are nice, but that’s it.

Ka'anapali Beach Club

See owners and guests reviews of Kaanapali Beach Club by Diamond Resorts, located on Maui's western shore just minutes from downtown Lahaina

The Point at Poipu

The Point at Poipu by Diamond Resorts reviews. The Point at Poipu by Diamond Resorts resort is a 15-minute walk from Poipu Beach Park, 2 miles from Makauwahi Cave and 4 miles from Spouting Horn Park.

Parkway International Resort

Parkway International Resort by Diamond Resorts is a safari-themed resort is 6 miles from Walt Disney World® Resort and 8 miles from SeaWorld Orlando. Comprises 2-bedroom condos with tropical-style decor feature full kitchens and private balconies, plus flat-screen TVs, DVD players and pull-out sofas.

Orbit One Vacation Villas

Our agent contacted the resort and was told that they were closing for all of 2018 and that was that...

Mystic Dunes Resort & Golf Club

This place is a sham and I would not purchase from this resort ever. My family and I were highly disappointed with our entire stay. Thankfully we were able to leave the resort to have fun because being in our room made us depressed

Liki Tiki Village

Ultimately, they are so caught up in “selling” that nobody cares anymore about “service”. To them, we are just another potential “sale” and they have zero empathy or interest in actually doing the right things for the guest experience.

POLYNESIAN ISLES PHASE IV – KISSIMMEE

Polynesian Isles Resort by Diamond Resorts is located in Kissimmee, offering timeshare accommodation just minutes from Orlando theme parks, shopping and dining experiences

Polynesian Isles Resort

Polynesian Isles Resort is a South Pacific-themed resort is set in lush gardens 8 miles from Walt Disney World® and 7 miles from SeaWorld Orlando.

DAYTONA BEACH REGENCY – DAYTONA BEACH

Daytona Beach Regency is a modern, oceanfront resort is a 6-minute walk from Daytona Lagoon water park.

COVE ON ORMOND BEACH

The Cove on Ormond Beach by Diamond Resorts offers all the simple pleasures you expect for a Florida seaside escape. This property is 1 minute walk from the beach. This oceanfront Ormond Beach resort features a heated pool and a private beach

DIAMOND RESORTS CHARTER CLUB RESORT OF NAPLES BAY

The Charter Club Resort of Naples Bay, is located in the city's historic district. This Diamond Resorts timeshare is ideally situated, just 5 minutes' drive or 7 minutes' bike ride from the beaches and the historic Naples Pier.

BAREFOOT’N IN THE KEYS – KISSIMMEE

Not very impressed and could not imagine why anyone would intentionally buy here. In the end, you get what you pay for.

Bryan's Spanish Cove

I travel quite frequently for work and vacation once or twice each year. I have stayed at resorts cheaper than Bryan’s Spanish Cove that was absolutely immaculate and well kept. In my opinion, there is absolutely no excuse for the mess and lack of hospitality. I would not stay here again, nor would I recommend it to a friend or family member. Based on our experience, I would also second guess ever staying at another Diamond Resort property.

Wychnor Park Country Club by Diamond Resorts

Wychnor Park Country Club by Diamond Resorts dates back all the way to the period of Queen Anne. Wychnor Hall (or Wychnor Park) is Grade II Listed early 18th-century country house near Burton on Trent, Staffordshire

Vilar Do Golf

What a shame resort is actually top notch why diamond would tolerate sub standard properties is hard to believe,in fairness I think staff did their best but corporate have the pipeline blocked no phones being answered from head office and Managment on duty

SUNSET VIEW CLUB – TENERIFE

Sunset View by Diamond Resorts is a Mediterranean-style apartment complex and is a 2-minute walk from the ocean, 1.3 km from Golf del Sur and 8 km from Aeropuerto Reina Sofia. The Sunset View Club is situated at the heart of the Golf del Sur and has panoramic views of the Atlantic Ocean and Mount Teide volcano

Royal Sunset Beach Club

This holiday cost us a lot of money and we were looking forward to a family holiday. I feel sad for our 4-year-old who wanted to spend the days in the pool and by the beach and really he spent a lot of time moving apartments and in Daniel Masot office. Out of 7 days, 4 days were disrupted. Please do not stay at this Resort

White Sands Beach Club

Sahara Sunset Club by Diamond Resorts

Some other customers who had booked as we did were also made to pay the 200 EURO deposit WHICH THEY COULD NOT AFFORD - you can only imagine how you would feel if your holiday spending money was lying in the safe as SAHARA SUNSET CLUB while you were in need of it. WE WILL NEVER NEVER RETURN

Royal Oasis Club at Pueblo Quinta

Royal Oasis Club at Pueblo Quinta by Diamond Resorts is 3 minutes walk from the beach. In addition to an outdoor pool, provides a sauna and a fitness centre. The Royal Oasis Club at Pueblo Quinta is located in a hilly area between the Benalmadena beach area and the village of Arroyo de Miel

Club del Carmen

Diamond Resorts, Club del Carmen is a whitewashed resort is a 12-minute walk from animal shows at Rancho Texas Lanzarote Park and 14 km from Museo el Grifo. For a Diamond Resort complex, the rooms are awful. If there was a mark on the wall, you could see it had been touched up.

Cala Blanca

Cala Blanca by Diamond Resorts is Set on a mountainside overlooking the ocean and is 1.5 km from Lake Water Park Taurito and 6 km from Playa de Mogan. In addition to an outdoor pool, Cala Blanca by Diamond Resorts provides an outdoor tennis court, a spa tub and a sauna

Sunset Harbour Club

Sunset Harbour Club by Diamond Resorts has an Andalusian-style facade is a 14-minute walk from the Puerto Colón Yacht Club, and 3.9 km from the Central Park of Arona. Sunset Harbour Club features 2 the outdoor swimming pools, a spa tub and a kid's pool

SUNSET BAY CLUB

Sunset Bay Club by Diamond Resorts is a 10-minute walk from the sandy Playa de Fañabé and is 2 km from Aqualand water park and 8 km from Las Águilas Jungle Park. Sunset Bay Club is situated at Torviscas on the outskirts of Playa de las Americas, and features spacious and superbly appointed accommodation

LAS CALAS RESORT

Club Las Calas, Puerto del Carmen, Lanzarote, one of Diamond Resorts' most popular resorts. Situated just away from the hustle and bustle of the main strip. Diamond Club Las Calas in Puerto Del Carmen Lanzarote is a good family resort.

EXPEDITION STATION, WEST VIRGINIA

Snowshoe is a very remote area so there's no running to the store to pick up things you forgot. There's a very small "convenience" store with limited stock on top of the mountain so it's wise to bring anything you think you'll need before arriving. The closest grocery store is about an hour away. Despite my average review if I return to Snowshoe I would stay there again.

BREAKERS RESORT, KWAZULU-NATAL

My first time at the Breakers Resort will definitely be my last. I didn’t know what to expect but for R15 000 for the week, I certainly didn’t expect the derelict, run down, disgusting hotel and accommodation that we experienced. The hotel was revolting and clearly had been neglected for many years. The room that we had rented through Flexi Club timeshare was worse than nauseating.

Sedona Summit Resort

Set in Pueblo-style buildings, Sedona Summit Resort by Diamond Resorts is 5 miles from the center of Sedona, 11 miles from Slide Rock State Park and 19 miles from Tuzigoot National Monument.

CLOCK TOWER, WHISTLER, BRITISH COLUMBIA

The Clock Tower is right in the heart of Whistler Village about 50 feet from the gondolas, great for skiing, downhill biking and shopping. It is right on the village stroll and can be noisy if your unit is facing the village stroll. This hotel is run by Vacation Internationale and has only 15 units. If you are doing the timeshare exchange, you will be angered by having to pay US$112.15 for hotel taxes and parking for a week.

Thurnham Hall, Lancashire

Overall, although Thurman Hall has the appearance of an up market resort, it’s policies give it the feel of something much more budget – like taking an Easy Jet flight and realising at check in that everything other that your actual seat attracts an additional charge

Grand Beach Resort

Overlooking Lake Bryan, Grand Beach By Diamond Resort is an all-apartment resort is 1.5 miles from I-4, 2.5 miles from Walt Disney World® and 9.6 miles from Universal Studios.

Stouts Hill Cotswold Holiday Resort

There is so much of interest to see in the area and it is a most beautiful part of England. This rates as one of the best holidays we have ever had in England.

Royal Regency

Royal Regency by Diamond Resorts is a modest apartment-style hotel is 1 km from the Château de Vincennes and a 7-minute walk from the edge of the Bois de Vincennes, the largest park in Paris. Royal Regency by Diamond Resorts features a sauna, concierge services and on-site laundry facilities

Royal Tenerife Country Club

Green Credentials Sadly Lacking! - The accommodation and location suited us. Plenty of space in our 'elite' self-catering apartment. Nice outdoor balcony with sun beds etc. South runway is visible across the golf course and lava field, not good if you don't like aircraft noise during the day but no bother for us.

Santa Barbara Golf and Ocean Club

The only thing you can do here without paying extra is going into the pool or the nearby sea. And essentially that is what most people do (except the English tourists that visit the nearby Irish pub and come home drunk and loud in the middle of the night). For everyone even considering going into this hotel: DO NOT GO!!! There are multiple better ways to spend your money than in this rip-off club. Be warned.

Shrigley Hall Hotel Golf & Country Club

Honestly, I’ve never been so shocked at how disappointed I was in a so-called hotel and spa. Will never go back ever again!!! And will definitely tell others to avoid! An overall horrible experience!!!

Riviera Oaks Resort & Racquet Club

The reviews seem to be more than generous but perhaps that is because the rate for renting by the night is in line with what you get for your money. If you are a property owner exchanging your timeshare - you may be very disappointed.

BROOME PARK GOLF AND COUNTRY CLUB, KENT

First Impressions are everything, and unfortunately, all of our impressions went downhill right from the first. In good conscience and good faith, I could not recommend this property to anyone and unfortunately would not stay here again. Good Luck!

Grand Palladium Imbassaí

Short and sweet: I don’t recommend this place at all. Bad price-quality. To much headaches for being on Holliday’s

NICKELODEON HOTELS & RESORTS PUNTA CANA

We didn’t do a family slime or a character breakfast because we didn’t want to deal with him. Great job guys! You missed on over $200 in sales AND I didn’t go to your lousy timeshare pitch.

CRESCENT RESORT ON SOUTH BEACH FLORIDA

Please save yourself a world of trouble by staying somewhere else in Miami. I have never met management staff who proactively go out of their way to blame others for their failures and deliberately choose not to take responsibility for themselves as they do. I truly regret staying here at Crescent Resort on South Beach.

Blue Mountain Rivergrass

I just wish that the staff had demonstrated some sort of caring about the situation. But I didn't get that at all. All they did was make my unpleasant stay with them a little less expensive.

LEGENDS – BRITISH COLUMBIA

Creekside is the quiet side, and we appreciated it. You are still very close / short drive to Whistler Village which has many more places to eat, drink and shop - perfect location for us to stay and we are suggesting it to all our friends.

EMBARCADERO TIMESHARE RESORT

Overall, we paid more than $210 for a night in a dated room with 20-30 year old furniture and an unacceptable bed, and got a few hours of terrible sleep for our trouble. I will never return and I would avoid this place. Don't be tempted by the views you see in the pictures. There are plenty of better options in Newport. Hotel Manager: I would still like your call and will also be filing a complaint with the BBB

KOHL’S RANCH

Kohl's Ranch Lodge by Diamond Resorts is set along Tonto Creek and surrounded by pine forests, this rustic log-built resort is 18 miles from the Mogollon Rim escarpment. In addition to an outdoor pool, Kohl's Ranch Lodge by Diamond Resorts provides a spa tub and a fitness centre

Ridge on Sedona Golf Resort

The Ridge on Sedona Golf Resort sits in a desert setting surrounded by natural rock formations and is 5 miles from the Tlaquepaque Arts & Crafts Village and 17 miles from Red Rock State Park.

SCOTTSDALE VILLA MIRAGE

Scottsdale Villa Mirage by Diamond Resorts is 0.8 miles from golf at TPC Scottsdale and 11.5 miles from the Phoenix Mountains Preserve. Scottsdale Villa Mirage features amenities such as 2 outdoor tennis courts and a fitness center

SCOTTSDALE LINKS

Scottsdale Links Resort by Diamond Resorts is located adjacent to the TPC Scottsdale Champions Golf Course. Scottsdale Links Resort by Diamond Resorts features 2 the outdoor swimming pools, a spa tub and a fitness centre

RANCHO MANANA

I have stayed at Rancho at different times over the last six years. However, in the last two years, I feel it has deteriorated somewhat. It has become noisy and less of a relaxing place.

Bell Rock Inn by Diamond Resorts

We have stayed in a timeshare in Hawaii several times and never once were treated in such a horrible manner--they were accommodating and happy that we were staying there. The only plus about this place is that the housecleaning staff members are very friendly.

Lake Tahoe Vacation Resort by Diamond Resorts

We are timeshare owners at another location here in Tahoe and wanted to stay an extra couple of days somewhere different so decided to try this location. What a mistake.

Boardwalk Resort and Villas

I will be calling the Virginia beach travel association and will send letters and emailed letting anyone and everyone know what kind of property this is!!! SHAME ON YOU for ruining and making vacation stressful for hard-working teachers and social workers from Missouri!!!!

San Luis Bay Inn

San Luis Bay Inn is a timeshare property (now Diamond Resorts), overlooking the Pacific Ocean and tucked along the bay just below the Big Sur Coastline

Royal Palm Beach Resort, St. Maarten

We had the unfortunate experience of being stuck in St. Maarten and at the Royal Palm Beach Resort during Hurricane Irma. We sheltered in our room (the innermost bathroom) during the hurricane. While we were assured in advance the front desk would be staffed 24/7 throughout the event, the hotel staff abandoned the hotel.

Sedona Pines Resort

Resort Great... timeshare Sales Office -- HORRIBLE - First of all, this review is for the "Sales Presentation" - NOT THE RESORT itself. The resort itself has very friendly staff, cute cottages and welcoming. I like the fact that I can park my car in front of the unit and my room is right across from the huge adult jacuzzi (that closes at midnight). If I rank the resort -- it would be a five star. However, this review is for my experience with the sales staff at the sales office. When you check in for longer than a few days, they will ask the guest to see a concierge and the concierge will ask you to attend a timeshare presentation and they will give you a gift.

Embarc Tremblant

We expressed our concern to the manager, but it did not seem they “get it” relative to the problem with the shuttle bus! Relative to the Club Intrawest at Whistler, I would rate this location a disappointment!

Los Abrigados Resort

Los Abrigados Resort & Spa by Diamond Resorts is set on a creek-side 22-acre plot, this refined, Spanish-influenced hotel and spa is 9 minutes' walk from Hillside shopping centre and 12 minutes' walk from downtown Sedona. In addition to a full-service spa, Los Abrigados Resort And Spa by Diamond Resorts features outdoor tennis courts and an outdoor pool

Cromer Country Club by Diamond Resorts

Cromer Country Club by Diamond Resorts is an all-suite resort hotel is a 4-minute walk from the Royal Cromer Golf Club and 1.1 miles from Cromer Pier. With views of the picturesque Norfolk coastline and many health and leisure facilities, Cromer Country Club is ideally placed for a delightful break

Los Amigos Beach Club

Los Amigos Beach Club by Diamond Resorts is set a 9-minute walk from Playa Naturista de Playamarina beach, this colourful resort is 5 km from Bioparc Fuengirola (zoo) and 8 km from Miraflores Golf Club. This property is 16 minutes walk from the beach. Los Amigos Beach Club is situated in Mijas Costa, 350 yards from the beach

Pine Lake Resort

Pine Lake Resort Hotel overlooks Pine Lake, this Scandinavian-style cabin resort just off the A601(M) motorway is a mile from Carnforth. Named after the lake in Carnforth, Lancashire, Pine Lake Resort is the perfect getaway in the historic town of Carnforth.

Woodford Bridge Country Club

Woodford Bridge Country Club by Diamond Resorts was built around a 15th-century former coaching inn with a thatched roof, this relaxed, rural hotel is 11.8 miles from The Milky Way amusement park. Woodford Bridge Country Club is a charming thatched building, with a variety of elegant rooms

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Diamond Resorts Complaints & Reviews

Ka’anapali Beach Club

Horrible concierge service

We were very disappointed in the concierge service here. We are members of Diamond Resorts International (biggest mistake we ever made) The concierge service double booked us for two of our activities and because it was less than 48 hours prior to the activities we were unable to get a refund for our horse back ride. The concierge service said basically “oh well” We lost out on over 200 dollars. Make sure you make your own reservations for activities because they are incompetent there.

We actually stayed at Kaanapali Shores and that was a very nice place to stay. The people there were very friendly and helpful. I will review them as well.

Sedona Summit Resort

Just Say NO to Diamond!

We have owned at Diamond Resorts for over 20 years.

After many years of attempting to stay in their different facilities, they seem to always be supposedly “booked” for their owners.

They keep rooms open for public so they can sucker you into buying. We have always used day passes for the pool at many different locations, but apparently, that is not is not allowed any longer as well. The manager at Sedona Summit “Seth” refused to let us use their pool for an hour. The rooms end up cheaper booked through priceline or holtels.com than what they even offer the people that paid good money for them.

Los Abrigados Resort and Spa

Scam

This is connected to Diamonds Resorts International which is a timeshare, annual high maintenance fees, high-pressure sales pitch. All just to get you hooked and once they get you signed up they don’t care about you. So don’t fall for this scam.

Alpine Club by Diamond Resorts

Lost a lot of its appeal

I first stayed at The Alpine Club with my family in December 1994 when we had a skiing holiday in Schladming. Now 30 years later and with fond memories, we spent a week there in September and sadly we were a little disappointed with some aspects.

The hotel is certainly all about position with a magnificent view of the Dachstein across the valley (if you have a front facing apartment – otherwise it is a view of the backyards of some adjoining houses) and it is conveniently close to the village, but you will need a car.

I have got older, but so too has the Alpine Lodge and it has now lost its place to newer and more sparkling and customer-centric establishments in the area – and gone is the buzz and attraction that it had when it was the “in” place in Schladming. It is now more of a quiet retirement lodge!

We skipped the restaurant which looked pretty dowdy and expensive (and there are some excellent eating places in the village and a little further up the hill)

I am sure that the “shop” next to restaurant is still trying to sell the same jar of jam and the potato that it had on its shelf 30 years ago and is not really the “convenience” that it claims to be, one still has to go down the hill to one of the excellent supermarkets if you need a bottle of milk or a fresh loaf – I don’t know why they bother with this at all?

Sadly what used to be quite a great pub downstairs which used to be a hive of activity is no longer operational and the “games room” shouldn’t be – it is in a bad state of disrepair.

The various comments from guests around porters/or a trolley are very valid, people can arrive from the hotel from all round the world and it can be just one stop on their travels such as ourselves and we had to battle with four suitcases . I have read the arguments from the hotel management, but surely a simple trolley is not beyond the stretch of Diamond Resorts International?

The furnishings in the rooms haven’t changed over the years and still attractive and functional but apart from changing the towels every two days or so, the room cleaning service is very minimal.

The Alpine Club is still all about position, position, position – but it has lost a couple of stars in my book

Diamond Resorts Grand Beach

Diamond Resorts Time Share made at the Red Lion Kissimmee,

bad points- Diamond Resorts in the lobby

They offer you discounts on Disney tickets and other things, stay away, I REPEAT STAY AWAY, high sales tactics, we were there for 5 hrs and Racial remarks, wait till you do not get the vacation packages, they can become very rude. I have tried to contact them and they just keep passing you along to other people that will not help.

” Your partner must not love you if they can not commit to a vacation package, how can they commit to a life with you” is something they said. unbelievable !!!!!!!

Cala Blanca by Diamond Resorts

Absolutely disgusted !!

My family and I have been members since 2000 and I can honestly say this is the only time I have ever felt that the 2 lady reception people were rude unhelpful lacked any customer service.

The apartments are what you would expect from Diamond Resorts good quality even though we were told we had a newly refurbished apartment the microwave was certainly not new and was rusted, so much so the paint was coming off, the knife block knives had rust on them.

The shuttle bus is ideal so you get additional shopping, when we arrived we expected to be able to get few bits however the shop was closed even though we were there within the opening times. My husband and I called another 3 times whilst there (during the day) and found it closed. Never tried the onsite restaurant as the food didn’t look to be to our liking and was rather expensive.

I can honestly say one of the male receptionist was extremely helpful and nothing seemed to be too much trouble, the maintenance personnel were friendly, even though work was being carried out it was not intrusive and the grounds were kept clean and tidy.

Maid service is not daily not a problem for the cleaning however fresh towels is luckily we were in a 1 bedroom so had 4 towels and thought the bedding should have at least been changed once!

Overall I very disappointing holiday and will be giving feedback to Diamond Resorts.

Los Amigos Beach Club by Diamond Resorts

Very Upset, treated as second-class travellers

I am a Diamond Resort member of 17 years and have a substantial investment in this company as a ‘Club Select’ member and, up to now, have been satisfied with all of the resorts we have visited over the many years of membership, ironically including Los Amigos!

I booked a week with Los Amigos from 12th -19th June 2014 and the treatment that both she and her boyfriend received was dismissive and unreasonable. They are both responsible adults but because they are polite and well mannered they were taken for granted and not afforded the respect that consumers should receive.

Basically, they were abandoned as soon as they checked out with 10 hours to kill before their flight. Their requests for a shower facility closer to their departure time was refused without even the promise to try and resolve their problem.(Although as a regular traveller with Diamond resorts I know the facility exists!)

They were told that they had to shower in the hotel lobby restrooms!!! Unbelievable.

To add insult to injury the hotel immediately stopped their prepaid (by me) wi-fi !!! Why on earth did they do that when they knew that the flight home was 10 hours later?

I had planned to take my whole family back to Los Amigos in September but will go elsewhere because My daughter will not go back there at all.

Palazzo Catalani by Diamond Resorts

From a Disappointed Non-Member

There are 3 issues about this resort, 2 of which I knew from the moment I made the reservation, which would prevent me from staying in this resort ever again. It was not a pleasant stay. Keep in mind, I stayed here on a 1 week timeshare exchange.

Issue # 1 – no air conditioning. I knew this before. The confirmation clearly stated this. But I made the reservation anyway. After all, my room at home does not have air conditioning. I only have a fan (which the resort has as well) and I sleep very comfortably. But I stayed in August when the high temperatures for the week was between 38-40 degrees C. The fan provided was quite weak. As a result, I didn’t have a good night’s sleep all week. On average, I slept for 3 hours each night and every time I woke up, I was in a sweat. There are air conditioned rooms across the alley in Palazzo Soriano which they own as well, but each night, according to the receptionist, they were fully booked. They really need to invest in portable air-conditioners.

Issue # 2 – located on a steep hill. I knew this before. The confirmation says this as well as ALL the reviews on Tripadvisor. But I made the reservation anyway. The problem is, once I got there, I found out Soriano nel Cimino, even though quite beautiful, is also extremely hilly. I took public transport (bus) to get there and from the bus stop to the nearest adjacent street to the resort, it was 110 steps straight up zig-zagging up a steep hill. From that street, there was a steep incline (no steps) straight up. Sure, they told me to call them from the bus stop and they will fetch my luggage. But I still have to walk all that way in 38 degree heat!

Take issues 1 & 2 and it adversely affected my desire to even go out and explore. Normally, I don’t have a problem sightseeing in Italy during the summer. I was in Ischia one summer and it was hotter there than this past week in Soriano. But I still enjoyed exploring because I knew, after a day of exploring, even in the heat, I was coming back to an air conditioned room. Not so in this resort. The thought of walking up those steep hills plus a hot room to return to really dampened my desire to even go out.

Issue # 3 – housekeeping. When I checked-in, I was given a cleaning schedule for the week. Cleaning schedule? Apparently, in this resort, rooms are cleaned and fresh towels given every other day with the bedsheets changed twice during the week. I checked-in on a Saturday so on Monday, I placed my used towels on the floor, as instructed. When I returned Monday night, after a full day excursion, I came back to a room untouched from when I left it that morning, with towels still on the floor. Since there was no air conditioning, the only relief I was looking forward to was a long cold shower, but of course that was not to be because I didn’t have clean towels! What happened? Apparently, the cleaning schedule I was given was for Diamond Resort members and regular guests only. Because I was on a timeshare exchange with Interval International, they have a different cleaning schedule where they clean and change the towels every 3 days, and they change the bedsheets once, supposedly mid-week (but in my case on Friday, the day before I checked out). This meant that for 6 nights, I had to sleep in the sweat stained sheets I slept and sweated through the night before. This just added to the discomfort I felt. After Monday, because I was so angry about not having been told about this different cleaning schedule, the reception wouldn’t answer the majority of my phone calls. If I needed something, after 3-4 unanswered phone calls, I had to go downstairs and ask them in person. On my last full day (Friday) I was assured that my room would get a complete cleaning. When I returned Friday afternoon, the kitchen rubbish bin was still overflowing, the way I left it. Apparently, in this resort, if you are not a Diamond Resorts member, you are treated differently….quite unprofessionally.

Let me just add that as a non-member, I had to pay for an internet connection. For Diamond Resort members, it is free. No problem. But the connection was very slow.

Positives: The kitchen was fully equipped. There was a complimentary litre of mineral water waiting for me in the fridge. The room was clean. I got a “frescoed” room with a view of the alley, but I’d much rather have had a room with the castle view. And one night, when I asked for a tomato and lemon, the receptionist picked them from their garden and gave them to me, no charge. Thanks for that.

But I will never come back. When I go on a timeshare exchange, I expect the same service and courtesy a member gets. After all, I pay the same, if not more, maintenance fees.

Jardines del Sol by Diamond Resorts

Wow how things have changed.

I am a Diamond Gold Member and have been coming to the resort for the last 5 years, it has always been one of the best holidays with no complaints, The only reason i am writing the review is because the standards have dropped and the staff are not listening. Upon arrival we were meet with dirty toilets and unclean floors in the room. The heated Swimming pool has not been heated for over a month with an excuse they are waiting for a new pump, Children that are brave enough to enter are coming out with cuts due to broken tiles. The restaurant has recently been taken over and the service is terrible, took 45 minutes to get a drink and a further 45 minutes to get a breakfast. Some families have given up waiting as it was taking 50 minutes to get a croissant, not even busy at the time! Staff are to busy chatting to take orders and clear tables. Apparently voted best Diamond Site in Europe last year, Hope the site manager is reading this as it won’t get the vote this year, not unless the rest of the sites have dropped their standards.

Diamonds Mequfi Beach Resort

Dewy

A really great Hotel with all the bells and whistles. The GM was fantastic really tried his best to make us welcome and accommodate us. We had booked a SCUBA DIVING holiday through an agent! Well sorry for us the closest Dive site was Pemba and that transfer was 250 USD per day!!! The Dive operation that we had booked through went on holiday so they had to find another operator, pure disaster the worst run Dive shop ever!!!

Diamonds Mequfi was great and their staff fantastic, food drinks etc also great. Well situated but definitely NOT to dive.

Diamond Resorts Grand Beach

Always avoid Diamond Resorts!

Booked a one night stay through Priceline while travelling Florida. After checking in with a normal process I was hammered for 20 minutes about timeshares. After respectfully declining I assumed it was over. Checking my credit score,(as I often monitor it) I was surprised to see an inquiry from Diamond Resorts International. I did not authorize this nor gave them any info as it was booked through Priceline. Ever since then I constantly get phone calls from all types of timeshare company, so this place obviously sold my info. I recommend avoiding this place even though the rooms were nice, it’s not worth the headache.

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