How to order (Products)

If you are interested in ordering our products, kindly check if we have assigned a distributor for your country or territory. The distributor contact details are listed in the section About us – Distribution network. We do not sell our products directly if a distributor is present at your location and shall forward all inquiries to our local partners.

In case of ordering from other territories, please contact us with your inquiry at sales@dbbiotech.com. You can place your orders by mail, fax or post using our predefined order form which you can download here.

For direct sales the following process is in place

Each order must include the following information:

Order number

Catalogue number of the ordered product

Ordered volume

Billing address

Shipping address

Contact details of the client – VAT number for the clients from EU countries

Payment

We require pre-payment on all orders from new clients and will issue our invoice shortly upon receiving your order. The products will be shipped within 72 hours after we receive your payment.

Test samples

Samples ordering process

We offer our interested clients a chance to test our rabbit clonal antibodies by ordering a sample. In order to obtain a sample, please fill in the order form and send it to our mailbox sales@dbbiotech.com or fax it to +421 55 789 0024. We will confirm your samples order within 72 hrs.

Test samples are packed in especially hardened EPS boxes together with blue ice gels. The samples should be stored at - 20°C for concentrated products and +4 °C for pre-diluted products immediately after reception of the package. The volume of test samples for all aplications is 20μl.

The transportation fees for samples are paid by the client!

Please provide your import courier number for shipment. If you do not have a courier number, we will calculate the transportation costs for your location and issue an invoice for this amount. Your samples shall be shipped within 72 hours following the receipt of your payment.