Infor has once again been recognized as a Leader in Nucleus Research's latest Customer Relationship Management (CRM) Technology Value Matrix. The CRM Value Matrix for the second half of 2017 reflects the advances vendors have made in those areas with leaders differentiating themselves on mobile, industry accelerators and social selling capabilities.(1)

"With embedded intelligence, Internet of Things (IoT) frameworks, mobile advances, and investments in usability appearing in the latest releases from leading vendors, the customer relationship management (CRM) market continues to be hotly contested," said Rebecca Wettemann, vice president, Nucleus Research. "Infor CRM has robust functionality with an industry-specific approach that requires minimal customizations while providing mobile options, industry accelerators and social selling capabilities, which are all contributing factors that continue to garner Infor's recognition as a leader in the marketplace."(1)

Since last year's Value Matrix for CRM, Infor has acquired Birst, a cloud-native business intelligence and analytics platform. In July, Infor also announced the availability of Coleman, Infor Concierge and a partnership with LinkedIn to provide LinkedIn Sales Navigator CRM Widgets to Infor users.(1)

"In today's ever-connected world, it's crucial that companies have a way to meaningfully communicate with their customers. When we develop enhancements and new products, we look to our customers to tell us what they need so that we can help them reach their operational goals," said Jason Rushforth, vice president and general manager, Infor Customer Experience. "To be recognized once again by Nucleus Research further proves our commitment to focusing on the needs of our customers specific to industry direction, and propels us to continue creating innovative and modern applications that address the business requirements of our customers both today and in the future."