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13 Aug 2012

Speed Post Services

The network and number of the Speed Post Centres has recently been restructured under Mail Network Optimization Project of the Department of Posts. Speed Post Centres are either National

Speed Post Sorting Hubs or Intra-Circle Sorting Hubs. There are 89 National Speed Post Sorting Hubs and 105 Intra Circle Sorting Hubs. A list of the Hubs, state-wise, is given in the tabular form.

There is no proposal for creating any new Sorting Hub or Intra-Circle Hub in the year 2012-13.

Department of Posts takes note of the deficiencies in services and complaints received in connection with Speed Post service are processed expeditiously and grievances settled in a time bound manner. The number of complaints received during the last 3 financial years and the percentage of complaints with respect to the Speed Post traffic is given as under:

Year

Number of complaints

Speed Post traffic

(in crores)

Percentage of complaintsw.r.t. traffic

2009-10

1,74,040

24.08

0.072

2010-11

2,09,735

27.29

0.076

2011-12

1,97,645

39.20

0.050

The Department of Posts has a well established mechanism for prompt disposal of complaints through Customer CareCentresin all Postal Divisions.

In order to improve the quality of Speed Post service across the country the network has been restructured as stated at (a) above. The Department is shortly going to commission Automatic Mail Processing Centres in Delhi and Kolkata to expedite mail processing. In addition end –to-end track and trace has been provided for Speed Post articles. Above initiatives will help the Department to compete effectively with the private couriers.

List of number of National Speed Post Sorting Hubs and Intra Circle Sorting Hubs

State-wise

S.N..

Name of State

National Speed Post Sorting Hub

Intra-Circle Sorting Hub

1.

Andhra Pradesh

6

4

2.

Assam

1

4

3.

Bihar

3

4

4.

Chhattisgarh

1

1

5.

Delhi

1

-

6.

Gujarat

4

10

7.

Haryana

4

2

8.

Himachal Pradesh

2

4

9.

Jammu & Kashmir

2

-

10.

Jharkhand

3

3

11.

Karnataka

8

4

12.

Kerala

6

1

13.

Madhya Pradesh

4

5

14.

Maharashtra

4

11

15.

Manipur

1

-

16.

Tripura

-

1

17.

Mizoram

-

1

18.

Nagaland

-

1

19.

Arunachal Pradesh

-

1

20.

Meghalaya

-

1

21.

Odisha

2

6

22.

Punjab

5

2

23.

Rajasthan

3

6

24.

Tamil Nadu

10

8

25.

Uttar Pradesh

10

13

26.

Uttaranchal

1

4

27.

West Bengal

5

8

28.

Goa

1

-

29.

Army Postal Services

2*

-

Total

89

105

This information was given by the Minister of State in the Ministry of Communications and Information Technology ShriSachin Pilot in the LokSabha today.