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xMatters On-Demand Support Notes - Asteroids

The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.

Introduction

This is a cumulative change log for numbered versions and patch releases of xMatters On-Demand, identifying the updates and resolved issues included in each one.

A note about features...

Between our quarterly releases, only customers participating in the Early Access Program (EAP) will be able to see feature enhancements and additions, and only in their non-production environments.

The exceptions to this general approach are updates to the mobile apps, xMatters API enhancements, and features on the Admin and Developer tab which will be released into production between quarterly releases.

Customers participating in the EAP, or interested in the mobile app and API updates, can review feature descriptions in the Asteroids Development Highlights article.

5.5.210

Devices - adding the mobile app (usability fix): Updated the workflow when adding a mobile app device to ensure that any unsaved changes to other devices are saved before the app is added, and to make sure the list of devices is properly refreshed afterwards.

SCO-10397

Deleting users (usability fix): Implemented a workflow to redirect users to the login screen if they're deleted while using the web user interface.

SCO-10380

Communication plans - exporting: Made sure that individual settings for enabling response comments are retained when exporting and importing a plan.

HOTH-7363

Web user interface (usability fix): Implemented a workflow to redirect users to the Groups tab after attempting to view a group that doesn't exist.

HOTH-7359(SUP-17501)

User Upload - onboarding message: Updated the workflow for the User Upload feature to suppress the welcome message option if there are no new users to notify.

APO-14160(SUP-17440)

iOS app - user information updates: Improved the experience for iOS users if they are using the app when their details are changed in xMatters.

ACTO-2031(SUP-17551)

Device delays: Fixed an issue where sending a notification to the next device in a user's list would take longer than the configured device delay.

5.5.209

xMatters REST API - GET /group: Updated the behavior of this endpoint to no longer use the deprecated "team" recipient type in queries.

YAV-28(SUP-17289)

Logging into xMatters: Fixed an issue where some users saw errors when trying to log into xMatters using certain versions of Internet Explorer 11.

SCO-10394(SUP-15741)

Add a mobile device using QR code (usability fix): Fixed an issue where the QR code login screen continues to show a "successful login" message from the last QR code login.

SCO-10391

Web user interface - Users tab: Updated the behavior to show the correct error message when trying to add a new user with a User ID that was already in use, instead of displaying an "unexpected exception error" message.

SCO-10382

xMatters REST API - POST /people: Fixed an issue where uppercase letters in a user-supplied UUID, if included, were not processed correctly.

SCO-10371(SUP-17439)

Communication Plan Designer - Message: Fixed an issue that caused some users to see an error when viewing the source code of a message where the HTML had previously been edited.

KAM-4150

xMatters REST API - DELETE /people: Updated the behavior of the DELETE /people endpoint to prevent simultaneous requests to delete the same person.

HOTH-7113

Conference call-in (usability fix): Improved the usability of conference call-in behavior to provide more specific error messages if an invalid key is pressed.

HOTH-7060

Web user interface - Who's On Call report: Fixed an issue where the Who's On Call report didn't always display shift member information for groups with multiple shifts with more than 3 members.

5.5.208.1

Production release: May 2, 2018

xMatters Internal Reference No.

Summary

RYL-1946(SUP-17392)

Application Audit report: Updated some records in the Application Audit report to always include the person_id of the user who made the most recent change.

System Audit report (performance enhancement): Improved the performance of the System Audit report to address an issue that was causing the system to timeout when attempting to retrieve information for a single group.

INTA-5864

Web user interface - Integrations page: Fixed an issue that was causing the list of configured integrations to only show the integrations that the logged-in user had explicit permission to view (instead of showing all of the integrations and graying out the ones that the user couldn't access).

Integration Builder (usability fix): Fixed an intermittent issue where users could encounter an "Unexpected exception" error when navigating within the Integration Builder and Communication Plan Designer.

HOTH-7214

Web user interface - Outbound Integration details page (cosmetic fix): Updated the styling and alignment of some of the controls displayed when editing an outbound integration.

ACTO-1995

Web user interface - Flood Control (usability fix): Updated the explanatory text for the Flood Control feature to better indicate its expanded functionality and usability.

ACTO-1925(SUP-16998)

xMatters REST API (performance enhancement): Improved the performance for some specific endpoints and requests in the xMatters REST API.

5.5.207.1

Production release: April 25, 2018

xMatters Internal Reference No.

Summary

YAV-22(SUP-17455)

Password reset: Fixed an issue with the reset password feature that was causing errors for some users with the Internet Explorer 11 browser.

HOTH-7351(SUP-17423)

Communication plans - sending messages: Fixed an issue that was preventing some users from being able to open the messaging tab if one of the forms contained a specific set of hidden and visible controls.

Android mobile app - device timeframes: Users should no longer be able to create multiple timeframes with the same name on the same device.

SCO-10356

Trials - Introduction tour: The link to start the Introduction tour should now appear correctly in the Setup Guide for all trials.

LEF-4

Mobile app and xMatters REST API (performance enhancement): We've improved the response times when using the mobile app or REST API to retrieve some types of information from xMatters.

KAM-4062

xMatters REST API - POST /people: Updated the behavior of the POST /people endpoint to prevent anyone from accidentally removing the ability to supervise groups from a user who is the only supervisor of an existing group.

5.5.206.1

Production release: April 18, 2018

xMatters Internal Reference No.

Summary

LEF-135(SUP-17360)

Groups - restoring shifts: Fixed an issue where attempting to restore a previously-deleted shift would cause an unexpected exception error.

5.5.205

xMatters REST API - GET /groups: Fixed an issue with the GET /groups REST API endpoint that was returning a 500 error code when attempting to use the "embed=shifts" query parameter.

SCO-10236(SUP-17263)

SSO (SAML) - No Access Users: Improved the handling process and error response when a No Access User attempts to log in to xMatters via SAML.

SCO-10223

Event report - Add to Group: Updated the permissions that control the availability of the "Add to Group" button on the Event report to ensure that it only appears if the logged-in user is allowed to create new groups.

KAM-3862

xMatters REST API - GET /person: Updated the GET /person endpoint to make sure that queries using a web login ID as the personID include custom properties in the response.

HOTH-7063

Trials - guided tour (cosmetic fix) Improved the styling of some elements of the guided tour (Set Up Guide) for trial deployments.

APO-13794

xMatters mobile app (iOS): Fixed an issue with the iOS version of the xMatters mobile app where some response actions wouldn't be processed correctly for initiation and conclusion messages if the responses included a Join Conference option.

5.5.204.1

Production release: March 28, 2018

xMatters Internal Reference No.

Summary

KAM-4066(SUP-16998)

xMatters REST API (performance enhancement): Fixed an issue with the POST /people REST API endpoint that was affecting performance when creating new users.

5.5.203

Communication Center - Events widget: Updated the Events widget displayed in the Communication Center dashboards to ensure that it respects the "Past 12 Hours" time limit when selected.

RYL-1390

Groups - editing: Improved the system response (added a more helpful error message) when a user deletes a group while someone else is viewing or editing it.

LEF-93

Groups - deleted shifts: Users can no longer accidentally add a new group member to a very recently deleted shift.

LEF-92(SUP-17164)

Integration Builder - Script Editor: Fixed an issue that was causing an exception to occur when attempting to access the Script Editor from the Activity Stream for "Run a Script" type integrations in the Integration Builder.

HOTH-7193(SUP-17186)

Communication Plans - message creator: Fixed an issue that was preventing users from accessing a context menu when editing email message content using Chrome on iOS.

HOTH-7188

Trials - logging out: Fixed a very rare issue that was generating an error message whenever some trial users tried to log out of their instances.

HOTH-7061

Integration Builder (cosmetic fix): Updated the styling of some strings on the outbound integration settings to make them more legible and easier to understand for French users.

5.5.202.1

Production release: March 14, 2018

xMatters Internal Reference No.

Summary

ACTO-1899(SUP-17238)

Legacy integration - voice notifications: Fixed an issue that was preventing some legacy integrations from being able to create and deliver voice notifications.

5.5.202

Trials - expiry warnings: Fixed an issue where some trial accounts would incorrectly indicate that the trial had expired even though the instance was still working and there was time remaining.

SCO-10169(SUP-17124)

Groups - adding a shift: Fixed an issue that was preventing the Add Shift dialog box from being able to add a new shift if the parent group had a forward slash (/) in its name.

SCO-10053

Who's On Call report - exporting: Updated the exported version of the Who's On Call report to ensure that the "Shift has no members" message is displayed in the correct column.

SCO-9946

Who's On Call report - shift details: Fixed an issue that would occasionally prevent the Who's On Call report from displaying the full details of shift members for groups that contained more than 30 shifts.

SCO-9940

Groups - renaming: Made sure that renaming a group via its Overview tab will always display a warning/confirmation dialog box.

SCO-9247SCO-9838SCO-9842SCO-8825

Who's On Call report (performance and usability enhancements): Made some improvements and enhancements to the Who's On Call report to address a number of minor but persistent issues affecting either styling and usability or overall performance.

RYL-1755(SUP-17197)

Events report - duplicating an event: Fixed an issue where some combo box properties would not retain the correct value when duplicating an event.

RYL-1743

xMatters REST API: Addressed an issue where the deliveryStatus of an email notification recipient would appear to be "Pending" when retrieved via the API instead of correctly returning "Failed" as indicated in the web user interface.

HOTH-7107

Groups - Shifts tab (cosmetic fix): Improved the styling of the Shifts tabs for French users to prevent some elements from accidentally obscuring other controls on the screen.

5.5.201.1

Production release: March 7, 2018

xMatters Internal Reference No.

Summary

XFO-8802(SUP-17104)

Subscriptions - timeout: Fixed an issue causing the system to time out when viewing a user's subscriptions.

SCO-10067(SUP-17068)

Password - reset: Fixed an issue where the password reset workflow would fail when a user copied the reset link from their email into a web browser.

5.5.201

Email notifications - attachments: Fixed an issue where email notifications would not include an attachment if the file included a space in its name.

SCO-10058

Subscription forms (cosmetic fix): Updated the styling of the Subscriptions Forms tab in the Communication Plan Designer to address some minor styling and alignment issues.

SCO-10056(SUP-17043)

Time zones - removing: Fixed an issue where the system would return an error message when attempting to remove an existing time zone if it had already been used for a notification process.

KAM-3994

Android app - deleting devices: Fixed an issue that was preventing some Android users from being able to delete their other devices from within the app.

KAM-3652

User Performance report (usability fix): Updated the behavior of the User Performance report to prevent it from logging out when attempting to view the details of a deleted user.

HOTH-7103

Shifts (usability fix): Updated the behavior of the Shifts tab in a group to consistently display a shift's details when navigating between scheduled and unscheduled shifts.

HOTH-7901

Conferences report (cosmetic fix): Improved the layout of the Conferences report to prevent the "Mute All" button from being truncated in some browsers.

5.5.200.1

Production release: February 27, 2018

xMatters Internal Reference No.

Summary

RYL-1742(SUP-17035)

xMatters REST API - Who's On Call: Fixed an uncommon issue where using the REST API to include groups with a specific configuration in the Who's On Call report would return an "Internal Server Error".

RYL-1744(SUP-17096)

LDAP - switching between native and LDAP login: Fixed an issue where attempting to update an existing user to use LDAP authentication instead of a native xMatters user name and password would generate an error message and not save the new setting.

5.5.200

Adding to group (cosmetic fix): Updated the styling in the Add to Group dialog box to prevent error messages from forcing other elements out of alignment.

SCO-9931

Finding recipients: Fixed an issue where the drop-down search results displaying available recipients would sometimes not include potential recipients that were added to the list during a previous search.

RYL-1567

Conferences report (usability fix): Updated the styling of the Conferences report to improve overall scrolling, and to prevent the information pop-up from obscuring related report information.

HOTH-7083

Inbox - Device History (cosmetic fix): Fixed some display issues around the icons in the Device History section of the Inbox.

HOTH-7081

Notification Delivery (cosmetic fix): Updated the filter bar on the Notification Delivery report to address some alignment and styling issues.

HOTH-7079

Adding mobile app device (usability fix): Updated the layout of the Log in with QR code dialog box to improve the "scanability" of the QR code when displayed in some browsers.

ACTO-1744

xMatters REST API - POST /device: Fixed an issue where the excludeHolidays property on the POST /device endpoint could accidentally be set to an integer instead of a Boolean true/false.