Pets with a maximum weight of 15 lbs are allowed for a non-refundable charge of $20 per pet per night. Pet Sanitation Fee is $100 if applicable. ADA defined service animals are also welcome at this hotel.

TripAdvisor Traveler Rating:

1.05Cleanliness

4.05Location

3.05Rooms

1.05Service

1.05SleepQuality

1.05Value

1.05

“Disappointing and disturbing.”

Apr 12, 2013Edward L, Simi Valley

The pool and spa were completely unusable. Black mold/algae covered the bottom of the spa and the pool was simply filthy. Upon checking in inquired about any discounts, internet or otherwise that may be available and was told there were none. On the 2nd day I noticed a AAA sign kind of tucked back behind the door in the lobby stating they honor AAA discounts so I asked why I wasn't informed of this when I had specifically asked the night prior and was met with rude uncompromising service, was denied the discount for the previous night, still to this date they have not reimbursed me the discount that I was entitled and requested. I have since been given the run around by the manager there and customer service at corporate hasn't been much assistance either, at least not until after the 17th that's how long I have to wait for them to intervene and correct this ridiculous situation. Customer service definitely something to be desired at this location.

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Edward L,Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. Our pool and hot tub are cleaned every day and treated three times per week. Everyone is welcome to come in the property and take pictures of our pool and spa. We do apologize about the discounts if you were not properly informed. Unfortunately, the discounts are based on availability only. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future.We appreciate the candid feedback, and thank you for staying with us.
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