Within the past two months, the
advisors have handled nearly 22,000 calls from contractors and
distributors.

Mitsubishi Electric has seen
significant benefits since the integration of the Customer Care
Center. These benefits include:

A higher volume of orders being
processed in a shorter timeframe

Calls, previously handled by
supervisors and managers, are being routed to the appropriate
representative to focus on more in-depth inquiries, significantly
reducing the delay in call resolution

Supervisors and managers are able
to focus on employee development as a result of the effectiveness
of the successful implementation of the Customer Care Center.

A significant reduction in
callback response time

Based in Mitsubishi Electric's
headquarters in Suwanee, Georgia, the center operates between the
hours of 8:00 a.m. and 7:00 p.m. EST, handling operations- and
service-related calls. After 7:00 p.m., service-related calls will
be handled by a third-party call center.