About Us: 2WayRadioParts L.L.C.

We are a privately held Racine, Wisconsin business. We have been involved in the
communications industry for over 20 years. We supply used two-way radio products
and accessories to public safety agencies, small businesses, volunteer groups
and individuals. We specialize in Motorola radios, programming cables and
accessories.

In order to keep our overhead cost as low as possible, we do not operate any
storefront locations and choose to handle the majority of our business via
e-mail. If you require to contact us via the phone, please drop us an
e-mail with your request. We make ourselves available via e-mail or chat as
much as possible. We pride ourselves by responding to requests promptly, no
longer then a few hours.

Payments and Return Policy:
At 2WayRadioparts.com, our goal is to ensure your complete satisfaction with
your purchase. You can return it to 2WayRadioParts L.L.C. within 10 days of receipt of item(s). Claims for missing items or items damaged in transit must be received
within two business days of receipt of merchandise.

You have the option of exchanging the item(s) or receiving a refund for the full
amount of the original purchase price minus Shipping and Handling costs. Refunds
on returned items will be issued in the same payment form as tendered at the
time of purchase. If payment was made by credit card, once we receive the
product we will credit your account. Please allow 7-10 days for a credit to
appear on your credit card statement. If payment was made by check, the refund
check will be issued after 10 business days from the date of purchase.

Please read all conditions below. If conditions are not met, 2WayRadioParts
L.L.C. reserves the right to refuse the return or to charge a restocking fee of 15%.

How to return or exchange an item:

In order to return an item you need to first obtain an RMA (Return Merchandise
Authorization) number.
To request an RMA number online
click here.
Place the original package into a shipping carton.
Please do not place stickers or shipping labels on the original manufacturer’s
package.
The RMA number must be clearly written on the outer box or package.
Ship via USPS Mail service with a delivery tracking number. Return shipping
charges are the responsibility of the customer. We are not responsible for lost
or damaged packages.
Send pre-authorized returns to:

2WayRadioParts L.L.C.
P.O. Box 085392
Racine, WI 53408-5392

Rules:
All returned or exchanged items must be in new condition, in their original box,
and must include all packing material, blank warranty cards, manuals, and all
accessories.
Defective items may be repaired or exchanged at our discretion for the same part
or manufacturer's equivalent part.
RMA numbers are valid for 10 days.
2WayRadioparts is not responsible for any consequential or incidental
damage resulting from the sale or use of any merchandise bought from us. We are
responsible for the monetary value of the merchandise only.

We offer friendly, honest, responsive service. We take your business serious,
no matter the size of order, your business is important to us! We want to be
your first contact when it comes to Two-Way radio parts sales and service.
Please contact any of us at the below addresses and we will be happy to help.

All of us at 2WayRadioParts.com are passionate about customer
service and making you a customer for life. The radio business is our specialty
and we want our customers to keep coming back to do business with us again.

Due to the volume of customer inquiries and
level of service we provide to our clients. Attempts to call us will likely
result in a Voice Mail message, we are constantly checking our email messages so
this always takes first priority. Email us 24/7 info@2WayRadioparts.com