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Great result Karen. I always regret not knowing how insurance worked in Spain when we had a break-in many many years ago and our front door got hacked. I struggled to find a carpenter to replace it when all I should have done was ring the insurance company. You live and learn.

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Well done Liberty, we had a leak from the trap under the shower tray a few weeks back and the lady below had water running down the bathroom walls. The plumber arrived promptly next day and it was sorted later that day, came back a week later to replace one floor tile with a close match (tiles are 30 years old). very impressed

My friend had a similar problem water coming through the ceiling from above in apartment he contacted the insurance company and the hassle that was involved they kept saying if were called out its claim unless we can find out if it is your fault, he was only over there for 10 days holidays

Karen Was your problem in a house ?
Do u have an email or number for Liberty ? thanks