A: Yes, you can cancel but it is subject to 7 days of receipt. An administrative charge of S$20.00 would still apply, excluding the additional cost needed for the pickup of the cancelled order from your address. Alternatively, you may choose to bring the product down to the address below and we shall refund to you the invoiced amount as originally charged to you, subject to a non-refundable administrative fee of S$20.00.

A: Yes, this one-time free registration is to set-up an account to facilitate your online shopping. The next time when you want to make an online purchase, you can simply log in with your username and password. Furthermore, we will store your order in the account so that you can keep track of your order status and order history.

A: Once you submit your order successfully, you will receive a thank you message. Concurrently, we will send a confirmation email with a summary of your order to your registered email address. Please inform us via 6743 8883 (Mondays – Fridays) From 8.30 am to 4.30 pm, except public holidays if you did not receive the order confirmation email.
If we are unable to fulfil your order due to unforeseen circumstances, we will notify you via phone or email within 3 working days.

A: In order to make the shopping experience a fruitful one, we will keep you updated on products, events and promotions. Please refer to Privacy Policy for complete information on usage of your personal information.

A: To save your credit card details for your convenience of making payments, simply enter all necessary information in the 'Payment Options' page during the checkout process and select the “Remember my credit card details for future transactions” before completing your order. Your credit card number will be stored as an option to use for your future HUAMAO online transactions.
Please note that we do not save or store your CVV number.

A: Yes, definitely. We guarantee that every transaction you make @ HUAMAO online is 100% safe. You are protected from any unauthorised charges made to your card as a result of shopping @ online. An unauthorised charge is any payment made for an order on HUAMAO online without the consent of the account holder.
As a fraud-preventive measure, we will send you a confirmation email once your order is confirmed. If you receive an email confirmation for a transaction you didn't approve, please contact your bank directly to raise this issue and they will then liaise with us on your behalf.

A: Please notify us via 6743 8883 (Mondays – Fridays) From 8.30 am to 4.30 pm, except public holidays or email us at services@ehuamao.com. We will terminate the account for you to prevent any unauthorized transaction.