People Fear Workplace Data Because They Don't Want To Be Held Accountablehttp://www.businessinsider.com/why-people-fear-big-data-2013-2/comments
en-usWed, 31 Dec 1969 19:00:00 -0500Sun, 18 Feb 2018 00:55:21 -0500Max Nisenhttp://www.businessinsider.com/c/5113c4ce6bb3f7b043000008arturocotoThu, 07 Feb 2013 10:14:22 -0500http://www.businessinsider.com/c/5113c4ce6bb3f7b043000008
I prefer an objective, data driven culture vs. a subjective culture any day. Lack of accountability creates a horrible culture where people go to hide and collect a paycheck.
I agree that it is wise to understand culture. To reduce this fear companies need to train managers how to make data actionable. The fear of accountability has to be based on something - my educated guess is that workers look at dashboards, reports, trends, etc. and freeze up because they don't understand how to impact the numbers, and management is not there to coach them since they themselves may not know or may not be empowered (decision power, budget) to do so.
The best data models I have worked with recommend action paths based on statistics. They show correlating factors and the importance of them. It makes is easy for people to know what to do to make a positive impact. For instance, some of the best customer loyalty systems show drivers of satisfaction and loyalty that are clear paths for customer facing employees to follow.http://www.businessinsider.com/c/510ff01e6bb3f7780900000btech_envyMon, 04 Feb 2013 12:30:06 -0500http://www.businessinsider.com/c/510ff01e6bb3f7780900000b
Actually, the bigger problem than employees being held accountable is poor managers using workplace data as a crutch for not knowing how to be effective and innovative managers. If you're a manager whose entire role consists of generating employee metrics you're not a manager, you're a quant monkey - and you're very disposable.