How can we help?

Email Templates

This article goes overhow to use the email template editor to adjust the way emails appear to users.

Overview

On the Basic plan and up, you can modify templates for the emails sent from your school in the Template Editor. To access the Template Editor, select Emails from the admin sidebar. Then, choose Template Editor from the submenu.

Email templates allow you to customize the styling of the emails you send out. You can edit the templates using HTML, CSS, and the Liquid templating language.

CAUTION: The Template Editor is a more advanced feature. Use with caution. And remember you can Reset your email templates at any time.

There are a number of Liquid tags that you can use within the Template Editor—to name a few:

{{ school.url }} - your school’s URL

{{ student.name }} - name of a student

{{school.email_from_name}} - the “from” name that appears in emails from your school

{{ course.name }} - name of a specific course

In the Template Editor, there are 15 email templates you can customize:

When using the email template editor, remember to Save your changes. At any time, you can view the template by clicking the Preview button in the upper right-hand part of the page. When you’re ready to make your changes live, click the Publish button. You can Reset the template to remove your changes and reset it to the default template.

Email Layout Templates

There are two email templates that apply to all email templates: the Email CSS template and the Email Header template.

The Email CSS template allows you to modify the CSS stylesheet shared among all of your email templates, while the Email Header template allows you to customize the email header shared among all of your email templates.

You can adjust the colors that appear in your emails in Site > Theme > Colors. Additionally, the image that appears on your emails will be your site's favicon, which can be modified in Site > Theme > Logo & Background.

Emails to Students

There are nine types of emails that students may receive from your school. The templates for these emails can be modified in the Students section of the Template Editor:

Receipt - The template for the email sent to students when they initially purchase a course.

Student Signup Confirmation - The template for the email that is automatically sent to a student when they sign up for an account in your school that includes instructions for account confirmation.

New Comment Notification - The template for the email sent to students when another comment is posted on a thread they participated in that includes the comment and comment link.

Payment Authorization Required - The template for the email sent to students when their bank requires additional authorization to complete a purchase.

Upcoming Subscription Reminder - The template for the email sent to students seven days before their upcoming annual subscription payment.

Custom Email - The template for any custom email sent to students from your Teachable school. Please note that Liquid is not available in the Custom Email template.

Nonpayment Cancellation- The template for the email sent to a student when their subscription ends due to a payment issue.

Reset Quiz Notification - The template for the email sent to students after their graded quiz attempts has been reset by a school owner.

Issued Certificate - The template for the email sent to students when they complete a course and are issued a Certificate of Completion.

Drip Content Release - The template for the email sent to a student when drip content is released.

Student Outreach - The template for the email sent to owners and authors when a student uses the contact form.

Student Details -The template for the part added to the bottom of the New Enrollment and New Student Signup templates that contains additional information about the student, including their full name, country, email address, etc.

Was this article helpful?

8 out of 50 found this helpful

We’re sorry to hear that. Please let us know how we can improve this article.