Parkerville Children and Youth Care Inc. welcomes feedback about the service we have provided to you. Feedback gives Parkerville Children and Youth Care inc. the opportunity to continuously review and improve all aspects of our service delivery.

Types of Feedback

Compliment

Positive feedback about the service. All positive feedback is given to the relevant service.

Suggestion

An idea you may have that may improve and enhance our services.

Complaint

An expression of dissatisfaction or concern about the service.

Complaints Management

All feedback will be received in a welcoming and respectful manner.

All complaints will be:

Received in strict confidence

Addressed in a spirit of cooperation

Treated as genuine

Investigated properly and objectively

Resolved promptly

The complaint will receive feedback on the outcome of a complaint (if contact details are provided).