Realize that the people in your stores matter. Work life balance is important as some of us actually do have family and friends. I have missed several important gatherings since being hired, however, I believe it is our DM that is to blame. Great company to work for overall and very fair compensation for work done and the benefits are not bad at all.

I have been working at Sleep Number by Select Comfort full-time (more than a year)

Pros

Low pressure selling process. This product sells itself once the customer experiences it. Great technology and a totally unique customer experience. The attention we give to customers stands out against other mattress shopping experiences.

Cons

Flow of customers can be slow at times. I could work for several days without an opportunity to speak to a customer. The boredom can be overwhelming because you work alone a good bit of the time.

Advice to ManagementAdvice

Upper management seems to lack a sense of direction with the companies future. Upper management needs to understand that when they invest in advertising, customers walk in the door....when the advertising back off, so do the customers.

I have been working at Sleep Number by Select Comfort full-time (less than a year)

Pros

It's odd to work for a company where you actually speak to your Regional Vice President and he's awesome. Same goes for the District Manager which normally one dreads to see. The commission system is structured to reward you more when you and your store succeed at goals. And the teamwork aspect of the selling process is emphasized greatly. Only have a few coworkers and one manager to answer to is almost like having another family you're a part of. The products and the benefits they offer for sleep are innovative and ahead of the competition. My roommate calls Sleep Number the "apple" of the bed industry.

Cons

The hours can be long. And sometimes the goals may seem a bit unattainable. The Ups system doesn't always work out in your favor. Stores that don't work as a team will likely have individuals who fail to make months. I have zero complaints about management in all aspects.

Advice to ManagementAdvice

Potentially fix the system so former employees who bought beds are considered inner circle. Not all are terminated and most may leave peacefully. It's tedious to ask district manager on a case by case basis when old employees come in looking to replace their old mattresses or purchase for loved ones.

Otherwise keep up the good work!

Recommends

Positive Outlook

Approves of CEO

Sleep Number by Select Comfort Response

Sep 26, 2014 – Human Capital

Thank you for your positive comments and thank you for choosing Sleep Number!

I have been working at Sleep Number by Select Comfort full-time (more than a year)

Pros

-Employee discounts on beds.-What you sell actually helps people and improves lives.-Ability to make decent money; even great money.-Small staff so it becomes like a second family.-Little to no stress work environment when compared to other jobs that pay the same, more, or less.-No take home work.-Easy to read commissions. No surprises on payday.

Cons

-In the past year store hours on Sundays went from 12-6 to 11-7, taking away more time from family/personal time. I'm sure this works in some markets but in the Bible belt we don't see traffic in our stores until after 1pm and it slows down by 5pm.-No matter how much paid time off you have earned it feels like a punishment to take more than an extra day or two off a week because of how aggressive the sales goals are.-I would like to see the commission structure not be capped at 8% when you reach 140% to your sales goal. I would also like to see it be the highest tier commission on everything you sold and not an average.-I would like to see Sleep Expert's be able to be rewarded with a quarterly bonus. Not as high as the Store Managers but at least something.-I would like to see them do a little bit better job at planning sign changes so they don't land on Christmas Eve, Halloween, etc. That is our family time and it would be nice to not be stuck at work.-I don't like the UP system and the fact that we get secret shops that potentially cause us to lose out on real customers that are buying.

Advice to ManagementAdvice

Keep moving us forward and growing.

Recommends

Positive Outlook

Approves of CEO

Sleep Number by Select Comfort Response

Sep 26, 2014 – Human Capital

I shared your feedback with the appropriate departments here at the home office. Thank you for taking the time to post!

I have been working at Sleep Number by Select Comfort full-time (more than 5 years)

Pros

Great products that really help a lot of people. Consantly bring out new innovate products that no other competitor has. My fellow managers in my district are great teammates. DM worked his way up from sleep professional so he has a good understanding of the day today issues a store managers faces. Very supportive.

Cons

Communication between corporate and retail could be better. Home delivery is a mess right now.

Advice to ManagementAdvice

Clean up the problems with home delivery.

Recommends

Positive Outlook

Approves of CEO

Sleep Number by Select Comfort Response

Sep 26, 2014 – Human Capital

Thank you for your review. I would love to hear some of your ideas to improve communication. Please reach out to [email protected] I look forward to hearing from you!

I have been working at Sleep Number by Select Comfort full-time (less than a year)

Pros

Great staff and other store managers are wiling to help with questions. Customers really loyal to beds and easy to sell using the selling system, no other delivery/ complaint/ return follow up (goes through corporate) just regular friendly follow up after sale. Good Benefits

Cons

Unrealistic sales goals! Company in "aggressive" growth but sales over 400 stores didn't make goals. Blamed marketing but too slow to compensate for the HIGH goals that were distributed by DM. When the goals are determined by DM for each store it's not based on any real percentages from last year, just lofty dreams of company. One month will be 20% above the next 50% above last year and not concise with store size and location. NO TRAINING at all...had to rely on staff (not their job) to train me. Not the best strategy for a company unless it wants the employee to pull the strings of management. Long boring hours.

Advice to ManagementAdvice

Have a clear understanding of the business to give realistic goals to DM's. This company makes great money and shouldn't dangle the carrot for their own gain. TRAIN MANAGEMENT, don't have the employees bear the burden plus it demotes the managers role in their eyes.

Glassdoor has 187 Sleep Number by Select Comfort reviews submitted anonymously by Sleep Number by Select Comfort employees. Read employee reviews and ratings on Glassdoor to decide if Sleep Number by Select Comfort is right for you.