How To Order

We have no shopping cart. To create your art tile we need to communicate with you personally.

You may contact us via phone, email, or in writing. Please indicate what tile designs you are ordering, color preferences, quantities, and provide your U.S. mailing address / email / phone number. We will calculate the total price of your order, including shipping costs.
Ravenstone Tiles accepts check, money order, American Express, MasterCard, VISA, Discover, and PayPal. If paying by credit card, please do not send your card information in an e-mail. Telephone us with this information at 360-379-6951.

We request payment at the time you place an order. For orders over $300, we ask for a deposit of one-half the total in advance. The balance is due when the order is shipped.

Availability and Lead Time

Almost every tile that we create is made to order. Therefore our production times vary and are not guaranteed. Every effort is made to complete all orders in a timely manner. Most orders can be completed in 3 to 4 weeks. Extremely large and complicated or customized orders may take a bit longer. Please inquire to the current lead time when placing your order.

Shipping

We ship tiles all across the U.S. (but not internationally, sorry) and take great care in packing our tile to arrive safely. Our preferred method is shipment via US priority mail. Please let us know if you have a P.O. box number when you order. We cannot ship US mail parcels to construction sites that are not occupied and do not receive US mail. In such cases, we can use UPS delivery.
Inspect your tiles immediately upon delivery. In the event that tiles have been lost or damaged in shipping, please let us know and we will make replacements for you.

Ordering Custom Tiles

Custom orders are possible. If you have something in mind that you don't see on our website, please contact us to discuss your idea. There will be an additional charge for designing and mold making for a custom tile design.