2 Suggested Answers

Hi,
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!

Have you tried the product with a different set of headphones? That might be the issue. If that doesn't help, make sure the volume is all the way up on the device. If still no sound, the device might be broken or in need of repair.

Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.

Related Questions:

Does it connect with windows XP? If so, you might be looking at a windows compatibility issue - check Inovix Imp 65 manufacturer for windows 7 software or drivers. Or if there are none,
google: Inovix Imp 65 in Windows 7

Have you tried the product with a different set of headphones? That might be the issue. If that doesn't help, make sure the volume is all the way up on the device. If still no sound, the device might be broken or in need of repair.

Have you tried a Firmware re-install yet? If not, do that first using the CD supplied with it.

Whilst it's plugged into your USB port, it'll hopefully also get a bit of a charge. I notice on mine that the player will only charge from the USB port when the side on/off switch is in the 'on' (up) position, although there are times when the computer will 'reject' the player with the switch in this position - a series of 'ding-dongs' as it connects and disconnects from the USB port!

If this happens to you, just keep trying! Come back to it each day, and try another Firmware re-load!

Mine took a few days, but then decided to come to life - weird machine!