Technical Information

Our website uses 128-bit encryption. It has SSL security, which can be verified by the padlock at the base of your browser page. Secure Sockets Layer, SSL, is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remains private and integral.

Q

Do I need to set up an account to order?

A

No. You can place your order as a guest, however by setting up an account you can log in on your next visit and reorder any of your previous orders at the click of a button. You can also earn points towards future purchases, and log on to see if your current order has been dispatched.

Q

I have forgotten my password, how can I find out what it is?

A

No problems. Simply follow the steps to retrieve your password within the 'My Account' area or call our friendly Customer Service team who will help you out.

Q

I am having difficulties making selections and placing my order, what can I do?

A

If you are not able to view or select all the design options and are having difficulties adding items to the shopping cart, you may need to clear your browser history or use a different web browser. Alternatively, you can contact us and our friendly Customer Service team will create an order for you over the phone.

Q

Do you store my information?

A

We may store relevant information used for contacting you in regards to product orders. We also use cookies to personalise and enhance your current and future browsing experiences. We do not normally store anything that is deemed to be ‘Sensitive Information’. Please review our Privacy Policy for more information.