Frequently Asked Questions

I'm getting the message "The serial number for this device is invalid for this version of LFConnector", or "This device is not licensed to run this version of the LFConnector", what can I do?

This usually indicates a mismatch between the version of the LFConnector software that is loaded, and the version of the Serial Number that was originally purchased. This often occurs right after a user updates their LFConnector software, but forgets to upgrade the associated Serial Number using the LFConnector Licensing tab in the eCopy ShareScan OP Administration Console.