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User Reviews

06/13/2014
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An OurParents User Writes:

My mom was there for 3 weeks and I watch my mom health decline, she died.This is the most "unskilled" place of employment. The nursing staffs is rude, arrogant, and its all about money, nurses aids knew nothing about how to care for client, the sad part is that my mom tried to tell us how they were doing, she call us repeatly and hours of the night, hurting not getting her med. not getting bathe and clean up on daily basic, her most complaint was the nurses and aids. her room was always unkept, smells. don't let the exteriour fool you. horrible, just horrible, a social worker "quit" within days my mom was there. Sad,sad,sad place.

The administration is killing the place because they care for nothing other than money. The place is always understaff with CNA. a CNA will have 14-16 + patients a shift. there is hardly a week with right number of CNA on any floor. Poor service to patients is as a result of their always recruiting since very few people manage to work with them for a month or two. more than 75% employees work for less than two months. shame! shame! low pay but over loads CNAs

The stay here was average. The nurses seemed rude. The higher ups appeared to be disinterested in you. I've met the worst social worker here. Her name is Melissa. If any of you see her please tell her to go back to school or change her profession. I've never met anyone who was so cold, ugly inside and out, and bitchy. I hope you get your license revoked someday.

Let's start the good part since it will be short. The place is clean, and the food is about at par. I just think their drinking glasses should be a bit bigger. Their small glasses can barely clear the food in an average person's esophagus. The physical therapists are outstanding. That's the only reason why I give a one star.Now the bad parts. I have worked many years in a Trauma 1 Level Hospital where I treat the worst trauma patients. It totally @#$% me off when things doesn't run smoothly under my watch. If I ran this place, I would have got rid of a few people.I know that the CNAs and RNs do get overwhelmed sometimes, but the rate of their response when the resident press the help button sometimes is too slow. It takes them 30-45 mins to respond. UNACCEPTABLE STANDARDS!!!! Just imagine if your loved one is in the brink of death and pressed that help button? They won't be in this world after 30-45 mins. I noticed a resident who really needs oxygen. However, her oxygen unit is not connected properly. She pressed the help button, and there's no rapid response. Even when another family member across her room let the nurse know in the nursing station about the situation, the nurses don't act with the sense of urgency. That's why I practically see an ambulance parked in front of the facility once every week or two. Whenever they finally respond, a few of them has somewhat of a rude attitude like we owe them a favor. When a CNA cleans the resident, sometimes they leave the dirty clothes in a corner of their closet. They do that even if the clothes are soiled with feces. Is it that hard to put it in a plastic bag so the closet won't stink? Sometimes, when they change diapers, the throw it away in their bathroom trash can where it can stink. They should take it with them and throw it in a big trash can than let the stink linger in the bathroom trash.I don't appreciate it when a resident was transferred from a hospital to this facility along with the transfer medication order, and the nurse blatantly defy the orders without letting the doctor know of their concern. So for the family members, be vigilant and aware of what medication your loved one is taking.The administration is just as worse. A few of them needs sensitive training and psychiatric help. I understand that running a nursing facility has a business side to it. But, I can feel that a few of the administrator cares about is taking your money and bleeding you dry. What I mean is that the family member is already stressed out putting their loved one in the nursing home. I just wish that the administrators should try to be more sensitive when it comes to discussing the financial aspect. BEWARE!!! There is this one administrator name GENE COMPTON who only cares about is your money NOT the medical and caring aspect of the resident. He will greet you with a FAKE warm hi, hello, how are you with a smile bullsh*t, but once there is difficulty with the insurance paying them, he will not hesitate to kick you out cold heartedly. He will tell to your face that, "He wants his money!" God forbid if he ever ends up in a nursing home and he will encounter and A-hole administrator like how he is. The facility should be smart and knowledgeable enough to find alternative ways to help the resident and their families of paying their stay in a nursing home...instead of "take...take...take" your money and gives you the cold shoulder when their is difficulty.

Matlock Place Health and Rehabilitation Center is an average sized, for profit, nursing home with 120 beds based in Arlington, TX. At last check, the facility had 100 residents indicating that it is 83% occupied which is about average within the state of Texas. The provider accepts both medicare and medicaid programs, and provides resident counseling services.This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Matlock Place Health And Rehabilitation Center, was 2 stars, which is a lower rating than 54% of nursing homes in Texas.We have compared the detailed Medicare data for Matlock Place Health And Rehabilitation Center with other senior care providers in Texas. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 12/16/2011. To view the full report for this facility, and to understand more about its Medicare rating, go to here

Do not put your loved one in this facility, it is a NIGHTMARE. They do not care for their patients at all, and the staff is so incompetent. Anytime my family member asked for help or used the call lights no one came to help him. I had to track down the nurses to get them to do their jobs. Once I found my family member sitting in his own filth, and although he had been calling for help, no one came. He sat in his dirty diaper for over 4 hours. For a while they weren’t even give him the right medicine! This left him lethargic, confused and unable to participate in the rehabilitation therapy that he desperately needed. When we confronted them they just blamed it on his blood pressure. We told them that they were wrong, but they refused to listen to us or to check with his doctor. We begged for them to listen, but it wasn’t until after a visit from his physician did they admit the mistake. Anytime I would complain or ask for help the staff would give me an attitude and treat my whole family very rudely. There was another (much worse) incident that occurred, and although we live 5 minutes away they refused to call and inform us that our family member was in trouble. One of the social workers I talked to was the worst! She was rude and didn’t even treat my family member with the dignity or respect that he deserved. When we asked why she didn’t notify us, she rudely explained that because of his dementia he wouldn’t have even noticed us there, and that he wasn’t competent enough to ask for us. After I explained that I would have liked to at least been there for support (even just to hold his hand) she explained that she was there and that was good enough. I don’t want “good enough” for my family member! It seemed like it was a problem that I was asking them to do their job and take care of my family member. All I wanted was for my loved one to be taken care of. To think that we trust them with our family, pay their fees, and in return they shove them into the next empty room and forget about them. I understand that this line of work can be difficult, but this is my family member’s life we are talking about. Someone that you care about greatly and love with all your heart deserves better treatment than this. Their reckless behavior could have potentially harmed him. If you want your family member to be taken care of, and treated with respect…. TAKE THEM ANYWHERE BUT MATLOCK PLACE!!!!

Please beware of sending any of your family members or loved ones here. It is a beautiful place on the outside, but the people in there treat their patients inhumane! Every time I went there the nursing board was lit up with patients needing help and the head nurse just sitting there. Numerous times I would go in there and there were people asking for help, with no help in site. My Dad was in there for a couple of months until he was transferred to the Dallas, VA, thank God for that move. He fell out of his wheelchair at Matlock Place and they did not even bother to call an ambulance until I walked through the door! His face was bruised literally all over and by the time my Mother and I got there. When we met him in the emergency room he had a concussion! There was numerous times he sat in his feces and urine for hours on end, rang his bell and still no care, even with a nurse sitting at the desk. This place is truly a nightmare and I would not put my worst enemy in this place. The only reason I am putting this on here is because my Dad was fortunate to get out of here, but there are a lot left behind that cannot get out of there, or could be put here. He asked me numerous times not to make trouble for him by making a stink about how they treated him, because he was afraid of how he would be treated when we left. To think my Dad did not want me to help him out for fear of what would happen to him. When my Dad was transferred to the Dallas VA he was never treated like this, he was very much loved and taken care of. I want people to know not all places are like this, but unless there are some drastic changes in staff at Matlock Place I would not put my loved one here. His approximate dates of care are late June thru mid August 2011.

Stay away! The management is unprofessional, unkind and rude even thou they smile to your face during the tour. The nurses are slow, have heavy foreign accents (that make it impossible to communicate with them), are unable to solve simple problems and clearly would rather be anywhere but there! They need to remove the word "rehabilitation" from their title. The so called rehab area is a joke. They have very little equipment, the inability to properly fit someone with a working wheelchair and the inability to preserve your loved one's dignity. They limit the recovery process by discouraging the patients from trying to be independent and they refuse to listen to what the family can share. I got the impression that they wanted us to just leave our loved one there and disappear so they could be about the business of doing things as inefficiently as possible.

Description of Matlock Place Health and Rehabilitation Center
in ARLINGTON, TX

Number of Beds : 79

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