Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

If your order was shipped via UPS, you can track by clicking the "My Account / Order Status" link at the top right hand side of our site.

My order never arrived.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact us for assistance.

An item is missing from my shipment.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

My product is missing parts.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

When will my backorder arrive?

For the most part, we do not backorder items. Items on our site are in-stock when you order them. If we discover that an item is out-of-stock after we receive your order, we will contact you. [Backordered items are those which we are unable to predict when we will
have more in stock, but as soon as they do, we will be able to ship the
item to you.]

My company, Reign Trading Company, embraces all that I enjoy about Mexico – travel, teaching, writing, research, working with artists and sharing my love of Day of the Dead with folks north of the border. The best Day of the Dead folk art is featured in our store as well as the complete line of original Mexican sugar skull molds™, exquisite papel picado and oilcloth. -AV