Connect UserVoice with the tools you’re already using

Chats on SnapEngage show up in the UserVoice Helpdesk ticket queue as soon as the chat ends (or, if you prefer more control, only if you type /record during a chat). They include the customer email (if gathered) so you can respond just like a normal ticket. Additionally, while chatting you’ll find a handy link to the customer’s UserVoice profile, so you can get more context about them. Quick, simple, effective.