Establishing Utility Services

New Residents
Welcome to the City of Batavia. We’re so glad you have decided to become a part of the community. Batavia is an exciting place to live and work. The City currently serves over 26,000 residents. Batavia is a City owned utility company in which we operate our own utilities, including water, sewer, and unlike most cities, electricity. Our goal is to uphold high levels of service while maintaining rate levels that accurately reflect the cost of service. Please see Residential Utility Rates for detailed rate information.

New Services
To establish utility service, you may contact our office by phone at 630-454-2020 or in person at City Hall:
City of Batavia
100 North Island Avenue
Batavia, IL 60510
Tenant Deposits
If you are a tenant that will be renting or leasing a residence, then we require a Service Deposit (PDF) be paid as payment security for utility services. The deposit will be billed with your first bill or you may pay it when you set up your utility account.

The deposit, if required, may be sent through the mail, dropped in one of our drop boxes or returned to us in person at City Hall. Hours are Monday through Friday between 8 a.m. and 5 p.m. A drop box is located in the parking lot to the west of City Hall and on the east side of the City at 433 East Wilson Street. These hours and locations may also be used for paying your monthly utility bill in person but we recommend our direct bill payment program for the most convenience to you. Please see the Payment/billing options for more information on paying for utility services.

If you have any questions regarding your new utility service, please contact the Utility Billing Department at (630) 454-2020.

Residential Deposit
The City of Batavia shall collect and require from each Customer, upon initial application, a deposit for Residential Utility Services:

$50 per Electric Meter

$20 per Water Meter

$20 per Sewer Services

The utility service deposit will be waived if you own the home you are establishing service for and so long as your account remains in good standing.

The deposit will be refunded to the account, after the customer has been a consecutive customer in good standing for a period of 2 years. If the customer should receive more than 1 late charge during the second year of this period, the deposit will be held for 1 additional year. If the customer moves out of the City before the 2 year period has ended, the deposit, will be refunded, after payment of the final bill and any other charges incurred.
Account Delinquency
An account with a past due balance may be turned over to a collection agency. If the customer has a deposit on the account, the deposit amount will be forfeited to the City as a penalty for vacating the property without satisfying the account and the gross amount of the account shall be considered due and owing.

If at any time the customer does not establish or impairs his/her credit rating with the City, the customer may be required to submit an additional deposit equal to the estimated or prior monthly billing amount of 2 consecutive months. The deposit will only be returned to the customer when credit has been established or restored satisfactorily. During the time of unsatisfactory credit, payments will be due upon receipt of the bill. Failure to receive a bill will not be considered a valid reason for non-payment.

A $15 fee will be assessed for any check returned to the City by the bank for any reason.