Often you see in large shops such as supermarkets a sign that charters their “Customer Promise”. It clearly shows the customer what service they promise to provide. While this is vital for the big retailers, we feel it should also be important for the independents, especially online stores.

When a customer goes into an indie they expect and pretty much always get great service but it’s not always true of online businesses. Let’s face it, it’s a bit faceless and trust really has to be earnt, so this is why we feel declaring your customer promise is