I have a sony vaio VPCEB36FG model laptop running windows 7 ultimate 64 bit version.I have recently formatted it and since then I am unable to install Quick Web Access software on it.

It shows the following message :

"ERROR 1723.There is a problem with this Windows Installer Package.A DLL required for this install to complete could not be run.Contact your support personnel or package vendor.Action ASKBOX, entry: AskIfBackup, library: C:\SPLASH.SYS\SplashtopDll.dll"

I have a sony vaio VPCEB36FG model laptop running windows 7 ultimate 64 bit version.I have recently formatted it and since then I am unable to install Quick Web Access software on it.

It shows the following message :

"ERROR 1723.There is a problem with this Windows Installer Package.A DLL required for this install to complete could not be run.Contact your support personnel or package vendor.Action ASKBOX, entry: AskIfBackup, library: C:\SPLASH.SYS\SplashtopDll.dll"

I have a sony vaio VPCEB36FG model laptop running windows 7 ultimate 64 bit version.I have recently formatted it and since then I am unable to install Quick Web Access software on it.

It shows the following message :

"ERROR 1723.There is a problem with this Windows Installer Package.A DLL required for this install to complete could not be run.Contact your support personnel or package vendor.Action ASKBOX, entry: AskIfBackup, library: C:\SPLASH.SYS\SplashtopDll.dll"

My system is running well. Ran Disk Clean and noticed something I didn't understand, 1- (101 reparse records processed) what does this mean was something wrong or repaired.2- I gained 2 GB of Memory after it finished where did that come from?

Keys to the Problem Dick Clean run on Drive C:

I found this reference about reparse points - basically part of the disk infrastructure for files.No operator intervention/interaction required.

If they get cleaned up then Windows has decided they are not necessary anymore and it apparently frees up some disk space.

Here is that link:

http://www.pcguide.com/ref/hdd/file/ntfs/filesReparse-c.html

-- Richard Hayhttp://WindowsObserver.comUnofficial Microsoft and Tech Evangelist"I'm A PC!"MVP for Windows Desktop Experience"Celestyna" wrote in message news:8c5b812c-5c4c-4bf2-896b-38df1d736309...My system is running well. Ran Disk Clean and noticed something I didn't understand, 1- (101 reparse records processed) what does this mean was something wrong or repaired.2- I gained 2 GB of Memory after it finished where did that come from?

Thank You for your time & consideration...Celestyna

Manually editing the Windows registry

Manually editing the Windows registry to remove invalid MACHINE_CHECK_EXCEPTION keys is not recommended unless you are PC service professional. Incorrectly editing your registry can stop your PC from functioning and create irreversible damage to your operating system. In fact, one misplaced comma can prevent your PC from booting entirely!

Caution: Unless you an advanced PC user, we DO NOT recommend editing the Windows registry manually. Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows. We do not guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

To manually repair your Windows registry, first you need to create a backup by exporting a portion of the registry related to MACHINE_CHECK_EXCEPTION (eg. Windows Operating System):

Click the Start button.

Type "command" in the search box... DO NOT hit ENTER yet!

While holding CTRL-Shift on your keyboard, hit ENTER.

You will be prompted with a permission dialog box.

Click Yes.

A black box will open with a blinking cursor.

Type "regedit" and hit ENTER.

In the Registry Editor, select the Error 0x9C-related key (eg. Windows Operating System) you want to back up.

From the File menu, choose Export.

In the Save In list, select the folder where you want to save the Windows Operating System backup key.

In the File Name box, type a name for your backup file, such as "Windows Operating System Backup".

In the Export Range box, be sure that "Selected branch" is selected.

Click Save.

The file is then saved with a .reg file extension.

You now have a backup of your MACHINE_CHECK_EXCEPTION-related registry entry.

Another Safe way to Repair the Problem: Dick Clean run on Drive C::

How to Fix Dick Clean run on Drive C: with SmartPCFixer?

1. You can Download SmartPCFixer here. Install it on your computer. When you open it, it will perform a scan.

2. After the scan is finished, you can see the errors and problems need to be repaired. Click Fix All.

3. The Repair part is done, the speed of your computer will be much higher than before and the errors have been fixed. You can also use other functions in SmartPCFixer. Like dll downloading, windows updating and print spooler error repair.

Has anyone been able to get this programme to work on Windows 7. My computer originaly had Vista but I upgraded to Windows 7. This is the first things that fails to work. I get a message saying"Zb module has encountered a problem and will close" Canon suggested uninstalling it, then downloading it again with the firewall and anti virus closed.This did not make any difference when I re-installed it.

Keys to the Problem Canon Zoom Browser EX won't work error "Zb module has encountered a problem and will close"

Hello Pandbkir,It looks like the Cannon Zoom Browser EX is not compatible with Windows 7.Refer the following link to check the compatibility.http://www.microsoft.com/windows/compatibility/windows-7/en-us/Search.aspx?l=en-us&type=Software&s=Zoom%20Browser%20EX%20Install Cannon Zoom Browser EX in Windows Vista compatibility mode and check how it works.To install in compatibility mode:a. Right click on the setup file of theCannon Zoom Browser EX, click Properties, click Compatibility tab, under compatibility mode, check mark “Run this program in compatibility mode for:” and select “Windows Vista (Service Pack 1 or Service pack 2)” or “Windows XP(Service Pack 1 or Service pack 2 or Service Pack 3) from the drop down list.Click Apply and then click ok.b. Under “Privilege level”, click “Run this program as an administrator”, click apply and then click ok.c. Install the Cannon Zoom Browser EXand restart the computer for the changes to take effect.d. Launch the browser and check for its functionality.Refer the following articles for more information about compatibility mode.Program Compatibility Assistant: frequently asked questionsWhat is program compatibility?

To check for Windows updates. Open Windows Update by clicking the Start button , clicking All Programs, and then clicking Windows Update. In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer. If any updates are found, click Install updates.

Install the latest updates for Windows and for the program displaying the error. Note that the update for the program might be listed as an optional update on the Windows Update page.

Open Windows Update by clicking the Start button Picture of the Start button. In the search box, type Update, and then, in the list of results, click Windows Update.

Recommended Method to Repair the Problem: Canon Zoom Browser EX won't work error "Zb module has encountered a problem and will close":

How to Fix Canon Zoom Browser EX won't work error "Zb module has encountered a problem and will close" with SmartPCFixer?

I have a brand new computer with Windows Vista x64 and an older network printer HP Laserjet 5100 PCL6 - every time I try to print from any Office or Adobe Acrobat application I get the mesage: "thunking spooler apis from 32 to 64 process has stopped working" - and can not print.

I tried installed SP2 for Vista and it still does not work.

Is there a way to fix this?

Anwsers to the Problem "thunking spooler apis from 32 to 64 process has stopped working"

Hello,Welcome to Microsoft Windows Vista Community!These problems occur because of an issue with the Splwow64.exe process.To resolve this issue, first try to install the lates updates from windows update and check.If not, download the hotfix mentioned in the below article:You experience problems when you try to print a document in a 32-bit program on a computer that is running a 64-bit version of Windows Vista:http://support.microsoft.com/kb/941962/en-usIf this doesn’t help, Try enabling the following:

I imported a list of contacts from a CSV file and, when I went to add members to groups, I realised that not all of them are showing in the address book but they all show in People. I have reviewed other posts but it seems their problems affect ALL contacts due to set-up issues. Evidently, my set-up is correct if some are showing so does anyone know why some would show, not others?