Documents explaining the interviewing process that was used for the Hawthorne Study and include instructions on how to conduct the interviews along with the rating scales and evaluation terms to be used in observing and documenting their findings.

Report listing the seven qualities that each counselor should possess. Those qualities were: integrity, job interest, social skills, capacity for growth, initiative, intelligence, and appearance. These attributes would be used in the future to...

The gentle art of stealing; The joy of giving; The gentle art of honest (?) advertising; Will all small shipments go pre-paid?; Women's lib; The computer world -- who controls it?; Credit Office rating;Measuring store image; Advertise; Will you...

Robert Kahn, P.M.C.; California property tax; The image of business; Advertising and the F.T.C.; In defense of pipe smoking; BankAmericard gives out their figures; Preparing property tax returns; The future in health plans; A new attack on service...

What About Sunday Openings?; Leased Equipment and Property Taxes; The F.T.C. and Inducing Discriminatory Allowances; The Ethics of Data Accumulation—Revisited; What Attracts a Clerical Worker?; Constitutional Rights When There is a Citizen's...

What does "M.O.R." mean?; Alexander's cares for their employees; The story fairchild won't publish; Logic (?) in credit; National advertising, national brands and the changing pattern; Credit Office rating; California grocers and...

And still the shoppers shop!; Are Congressmen really stupid?; What will happen to apparel and general merchandise stores in 1974?; Women are the cause of divorce!; Automated retailing--will it arrive?; When does an industry association move to...

The outlook for 1975; Should you use LIFO?; Statistical Supplement: Credit Office rating; The market for retail stocks; Concern about jobs causes unemployment?; Why consumerism becomes more aggressive; Around the circle again--with games; How well...

Trouble ahead for ESOTs; A matter of ethics (JC Penney past due accounts); The recession - we did it to ourselves; How EFTs will cut retail sales; Department store complacency; Names in the F.T.C.; Statistical Supplement: Credit Office rating;...

Errata; Forecast; Good Friends; The 5% Givers Club; Personnel Policies Can Save; Many Barrels of Oil; Operating Systems vs Management Systems; Do You Exchange Lists of People Who Cash Bad Checks?; Supporting the National Foundation for; Consumer...

Fire-when not ready, Gridley; How does one define service?; 1981 corporate resolutions; I have discovered the most stupid retailers in the world; What is a conservative? What is a liberal?; At last--many stocks are selling for close to book value!;...

Imagine paying a retail CEO $1,000,000 a year to do this!; The cure for present dishonest pricing; Tiffany; Liars, damned liars and statisticians; I wonder what reports by impact resources tell us?; Maintaining stupidity of banks; And they expect...