urn:lsid:ibm.com:blogs:entries-9ba6070c-9913-430e-b325-8829b6abdaa2System z Management - Tags - support Welcome to the System z Management Blog, where you can read the perspectives from System z experts. This Blog provides insights into the System z solution, as well as technical details about specific IBM products. 152015-02-25T02:58:08-05:00IBM Connections - Blogsurn:lsid:ibm.com:blogs:entry-c3740df9-407a-4726-ab8e-db8f9e72dbbaFinding product information - Support Portal vs GoogleJohnArnesen110000NVJVactive5e65990a-9690-42e2-93b1-c2267be7620cComment Entriesapplication/atom+xml;type=entryLikes2013-04-04T10:35:45-04:002013-04-04T10:35:45-04:00<div>This is John Arnesen with NetView and SA Level 2 support.
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" style=" display:block; margin: 1em 1em 0pt 0pt; float: left; position:relative;" /></a> Have you even seen a message and wondered what it meant? Could not find any meaningful information in the manuals?? <br /> Wanted to know more about a command???</div><div> </div><div> </div><div> </div><div>There are ways to find out more using the IBM Support Portal or Google. Did you know that IBM content is indexed in Google...<br /><br />The IBM Support Portal will limit searches to be Product Specific. If the IBM Support Portal is configured for NetView z/OS, all searches will be related to that product. <br />For example, if you search for 's0c4' in the Support Portal, it will only return matches related to the Products selected. Searching in the IBM Support Portal allows you to specify a generic argument like s0c4, TCPIP, VTAM, mib and only see product related matches. This is a very powerful search and allows you to easily find product specific information. <br /><br />Searching via Google does not offer this capability. You can search Google for 'NetView s0c4' and you will see IBM NetView specific matches as well as non-IBM matches. The non-IBM content can be helpful but the content is not validated by IBM - you take your chances.....<br /><br /><a '="" href="https://www.ibm.com/developerworks/mydeveloperworks/blogs/5e65990a-9690-42e2-93b1-c2267be7620c/resource/BLOGS_UPLOADED_IMAGES/Professor.gif
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" style=" display:block; margin: 1em 1em 0pt 0pt; float: left; position:relative;" /></a> Have a look at the IBM Support Portal: <a href="www.ibm.com/support/entry/portal/overview">www.ibm.com/support/entry/portal</a> (you can Google 'IBM Support Portal' to find the url...)<br /> All you have to do to get started is search for and select the products you are interested in and you are ready to go. Its quick and easy. <br /> If you register you will be able to see more content and download ptf's and other things. </div><div> </div><div> </div><div>So - no more mysterious messages or questions on commands - check the IBM Support Portal or Google. It is quick and easy and chances are you will find out some helpful information. </div>This is John Arnesen with NetView and SA Level 2 support.
Have you even seen a message and wondered what it meant? Could not find any meaningful information in the manuals?? Wanted to know more about a command??? There are ways...001808urn:lsid:ibm.com:blogs:entries-9ba6070c-9913-430e-b325-8829b6abdaa2System z Management2015-02-25T02:58:08-05:00urn:lsid:ibm.com:blogs:entry-8d95195f-69e2-4fa4-9485-25b2dc9593a7NetView and System Automation z/OS Level 2 Support attending PULSE/AOTCJohnArnesen110000NVJVactive5e65990a-9690-42e2-93b1-c2267be7620cComment Entriesapplication/atom+xml;type=entryLikes2013-02-19T15:07:16-05:002013-02-19T15:07:16-05:00<div><span style="background-color: rgb(255, 255, 255);">Hello,</span></div><div><span style="background-color: rgb(255, 255, 255);">This is John Arnesen with NetView and System Automation z/OS Level 2 Defect Support. <br />I will be attending PULSE/AOTC this year and look forward to meeting my customers and putting a face with a name. I am also very interested to hear how you use NetView and System Automation in your shop. <br /></span></div><div><span style="background-color: rgb(255, 255, 255);">Please don't hesitate to say hello. I am happy to address any questions you have with NetView or System Automation, any PMR's you may have open, or questions on level 2 support in general regardless of the product. <br /></span></div><div><span style="background-color: rgb(255, 255, 255);"> </span></div><div><span style="background-color: rgb(255, 255, 255);">I am also presenting a Level 2 support update at AOTC. The presentation will contain information on the following: <br /></span><ul><li><span style="background-color: rgb(255, 255, 255);">The new SCVLOG61 exec used to easily collect NetView debugging information such as CNMSTYLE. </span></li><li><span style="background-color: rgb(255, 255, 255);">How to find information using Google and the IBM Support Portal. </span></li><li><span style="background-color: rgb(255, 255, 255);">What DeveloperWorks offers from a Level 2 perspective. <br /></span></li><li><span style="background-color: rgb(255, 255, 255);">Review the NetViewGather documents to aid with collecting doc and sending it in. </span></li><li><span style="background-color: rgb(255, 255, 255);">Canzlog debugging doc and a review of some critical HIPER apars. <br /></span></li></ul></div><span style="background-color: rgb(255, 255, 255);">I look forward to meeting you and learning about how you use the products I support. <br /></span><div><span style="background-color: rgb(255, 255, 255);"><br />Thank you,</span></div><div><span style="background-color: rgb(255, 255, 255);">John <br /></span></div><div><span style="background-color: rgb(255, 255, 255);"> </span></div>Hello, This is John Arnesen with NetView and System Automation z/OS Level 2 Defect Support. I will be attending PULSE/AOTC this year and look forward to meeting my customers and putting a face with a name. I am also very interested to hear how you use NetView...012739urn:lsid:ibm.com:blogs:entries-9ba6070c-9913-430e-b325-8829b6abdaa2System z Management2015-02-25T02:58:08-05:00urn:lsid:ibm.com:blogs:entry-575b25c2-b5da-4cf6-8bf1-3273b79d84b3NetView z/OS Level 2 support blogJohnArnesen110000NVJVactive5e65990a-9690-42e2-93b1-c2267be7620cComment Entriesapplication/atom+xml;type=entryLikes2013-01-09T14:29:28-05:002013-01-09T14:29:28-05:00<div>Hello,</div><div>This is John Arnesen with NetView level 2 support and this months blog entry on the Security Exposure for CNMEUNIX security and integrity (SEC/INT) apars. The original apars (OA41059, OA41060, and OA41061) encountered error: <b>IEB127I RECFM INCOMPATIBLE -- INPUT RECFM=FB OUTPUT RECFM=VB</b></div><div>during the ACCEPT processing. <br />The apars have been marked as PE, and the following three apars are available as replacements: OA41131 (v1r4), OA41132 (v6r1), and OA41127 (v5r4). The apars just closed and ptf build will begin shortly. <br /></div><div> </div><div>Please open a pmr with NetView level 2 support if you have any further questions on the apars. <br /><br />Thanks,</div><div>John <br /></div><div> </div>
Hello, This is John Arnesen with NetView level 2 support and this months blog entry on the Security Exposure for CNMEUNIX security and integrity (SEC/INT) apars. The original apars (OA41059, OA41060, and OA41061) encountered error: IEB127I RECFM INCOMPATIBLE...012390urn:lsid:ibm.com:blogs:entries-9ba6070c-9913-430e-b325-8829b6abdaa2System z Management2015-02-25T02:58:08-05:00urn:lsid:ibm.com:blogs:entry-22186ffa-a379-4563-b636-913a7e1e9c55NetView for z/OS Level 2 support blog - HIPER Apar AlertJohnArnesen110000NVJVactive5e65990a-9690-42e2-93b1-c2267be7620cComment Entriesapplication/atom+xml;type=entryLikes2012-11-29T15:06:13-05:002012-11-29T15:06:13-05:00<div>Hello,</div><div>This is John Arnesen with NetView level 2 support. <br /><br />Apar OA39553/UA66231 for NetView v6r1 and OA38861/UA65375 for NetView v5r4 are available and marked HIPER. </div><div> </div><div>The apars fix a problem where a HANG can occur anytime a PIPE CORRWAIT is issued. We have seen NetView take a ABEND0C8 in DSIMQMAN as one symptom for this problem. Please note there are 43 modules in this apar, so there are potential issues with the HANG that have not been identified. </div><div> </div><div>Also, please note that the apars will also impact System Automation and GDPS as they both have code with PIPE CORRWAIT. <br /><br />I am strongly suggesting that the apars be applied as soon as possible to prevent any HANG issues from occurring. If any pmrs are reported for a HANG, the first thing Level 2 is going to do is suggest the apar be applied. </div><div> </div><div>If you do encounter a hang with PIPE CORRWAIT, try to issue a GO command to the task that is hanging to take it out of the wait condition: EXCMD taskid,GO </div><div> </div><div>Thank you,<br />John<br /> </div>
Hello, This is John Arnesen with NetView level 2 support. Apar OA39553/UA66231 for NetView v6r1 and OA38861/UA65375 for NetView v5r4 are available and marked HIPER. The apars fix a problem where a HANG can occur anytime a PIPE CORRWAIT is issued. We have...001409urn:lsid:ibm.com:blogs:entries-9ba6070c-9913-430e-b325-8829b6abdaa2System z Management2015-02-25T02:58:08-05:00urn:lsid:ibm.com:blogs:entry-ae7791bd-1d3b-421d-b299-172aa499eefcNetView for z/OS Level 2 support BlogJohnArnesen110000NVJVactive5e65990a-9690-42e2-93b1-c2267be7620cComment Entriesapplication/atom+xml;type=entryLikes2012-11-15T14:57:00-05:002012-11-15T14:57:00-05:00<div>Hello,</div><div>This is John Arnesen with NetView for z/OS level 2 support. </div><div> </div><div>November's Blog entry is about NetView v6r1 and figuring out why there is no data showing in the TEP. <br />Here is a link for a Technote that provides a general checklist to debug NetView TEMA problems with. <br /><a href="http://www-01.ibm.com/support/docview.wss?uid=swg21614118">http://www-01.ibm.com/support/docview.wss?uid=swg21614118</a></div><div> </div><div>The Technote explains how to use NetView commands NACTL LISTCONN and NACTL LISTINFO to check connections and collectors as well as important messages to look for. <br />The Technote also shows what to check in the Agent Address space and the TEMS as well as important messages to look for. <br /></div><div> </div><div>Good luck,<br />John<br /> </div><div> </div><div> </div>
Hello, This is John Arnesen with NetView for z/OS level 2 support. November's Blog entry is about NetView v6r1 and figuring out why there is no data showing in the TEP. Here is a link for a Technote that provides a general checklist to debug NetView TEMA...001320urn:lsid:ibm.com:blogs:entries-9ba6070c-9913-430e-b325-8829b6abdaa2System z Management2015-02-25T02:58:08-05:00urn:lsid:ibm.com:blogs:entry-95cf33c5-5e5f-4e47-a4d8-19b1f8cef2d6NetView Level 2 Support Blog - Automation Table TraceJohnArnesen110000NVJVactive5e65990a-9690-42e2-93b1-c2267be7620cComment Entriesapplication/atom+xml;type=entryLikes2012-10-23T15:31:19-04:002012-10-23T15:31:19-04:00<div>Hello,</div><div>This is John Arnesen with NetView level 2 Support. <br />Octobers Blog entry deals with Automation Table tracing. Have you ever had Automation set up for a specific message but it seems that it never gets hit - even though you see a CNM493I message in the netlog? It must be that a different Automation Table entry is being used for that message. </div><div> </div><div>A fast and easy way to find out what Automation Table entry is being hit is to set up a Automation Table Trace. It is set up as follows:<br /><ol><li>Add trace statement to the top of the first Automation table in the concatenation to make sure it is picked up first:</li><li>Reload the Automation Table to pick up the change. Use the AUTOMAN command for this (F4 for Commands is used to reload)</li><li>Trace messages identified by BNH370I will be written to the netlog when the message in the trace is hit in the Automation Table. </li><li>Find the Listing dataset and member so the sequence number in the trace can be matched up to a specific Automation Table entry. This will show what specific table entries were used and were bypassed.</li></ol><div> </div><div>Here is an example using the MVS D T command and the IEE136I message. <br />First, add the trace entry to the top of the first Automation table:<br /></div><blockquote><div>IF MSGID = 'IEE136I' THEN <br /> TRACE('IEE136I_TRACE'); </div></blockquote><div>Second, use AUTOMAN to reload the Automation Table. </div><div> </div><div>Third, here is what the trace looks like in the netlog:<br /><img alt="" height="345" 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width="833" /><br /></div><div> </div><div>What do the BNH370I messages tell us (You can issue HELP BNH370I for more information):</div><div><ul><li>PASS - Means that the conditional test on the Automation Table entry was successful. The trace could also report FAIL which means the conditional test does not match and will be bypassed. </li><li>TRACE - Is the condition being evaluated. </li><li>DSITBL01 DSITBL01 - The Automation Table and Member the match was found in. </li><li>#0000043 - the Sequence Number in the Listing dataset that was matched (more in this in a bit)</li><li>IEE136I_TRACE - this was coded on the TRACE statement to help identify the Trace messages in the netlog. Any trace message can be coded here. It is used to easily find the trace entries in the netlog. <br /></li></ul></div><blockquote><div></div></blockquote><div> </div><div> Lastly, lets see the actual Automation Table entry that was evaluated. This is done with the sequence number and the Listing. </div><div><ul><li>Find the listing by issuing NetView command: LISTA DSILIST. This will identify the dataset containing the listing . </li><li>Browse the dataset in ISPF, and look for a member named LISTING (the default name) and browse it. </li><li>Search for the Sequence number referenced in the Trace entry. Here is what they look like: </li></ul><p><img alt="" height="54" src="data:image/png;base64,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" width="786" /></p><div><ul><li>The Sequence number is on the far right (#0000043 and #0000046). </li><li>Notice that #0000046 has several conditions strung together that have to evaluate as true for the statement to be true. There is entry for each one of these conditions in the Automation Table trace. There is why there are eight entries for the #0000046 entry. <br /></li></ul></div><div> Reference the NetView Automation Automation Guide Section 7.8.4.4 Using NetView Automation Table Tracing for more information. Here is a link for the v6r1 manual:</div><div><a href="http://publibfi.dhe.ibm.com/cgi-bin/bookmgr/BOOKS/ENVG0100/7.8.4.4?SHELF=env2bk41&amp;DT=20110418144006&amp;CASE=">http://publibfi.dhe.ibm.com/cgi-bin/bookmgr/BOOKS/ENVG0100/7.8.4.4?SHELF=env2bk41&amp;DT=20110418144006&amp;CASE= </a></div><div> </div><div> I hope you find this useful!! </div><div> </div><div>Thank you,<br />John<br /> </div><div> </div><div> </div></div></div>
Hello, This is John Arnesen with NetView level 2 Support. Octobers Blog entry deals with Automation Table tracing. Have you ever had Automation set up for a specific message but it seems that it never gets hit - even though you see a CNM493I message in the...001469urn:lsid:ibm.com:blogs:entries-9ba6070c-9913-430e-b325-8829b6abdaa2System z Management2015-02-25T02:58:08-05:00urn:lsid:ibm.com:blogs:entry-85d37598-6fcf-4c0d-9a67-d43c26cc14b0System Automation Level 2 support blogJohnArnesen110000NVJVactive5e65990a-9690-42e2-93b1-c2267be7620cComment Entriesapplication/atom+xml;type=entryLikes2012-09-27T15:56:34-04:002012-09-27T15:56:34-04:00<div>Hello,</div><div>This is John Arnesen with System Automation level 2 support. <br />Here is my SA Support Blog for September. <br /><br />SA v3r4 has been out for a few months now. There is one apar that my interest you if you are running SA 3.4 with the AON Tower enabled. This caused message: </div><div><b>DSI234I DUPLICATE COMMAND 'DDFPANEL' DETECTED </b><br /><br />If you see this message, please review apar OA39825. </div><div> </div><div> Thanks,</div><div>John <br /></div><div> </div>
Hello, This is John Arnesen with System Automation level 2 support. Here is my SA Support Blog for September. SA v3r4 has been out for a few months now. There is one apar that my interest you if you are running SA 3.4 with the AON Tower enabled. This caused...001491urn:lsid:ibm.com:blogs:entries-9ba6070c-9913-430e-b325-8829b6abdaa2System z Management2015-02-25T02:58:08-05:00urn:lsid:ibm.com:blogs:entry-60bbe85f-f82f-4530-90ac-a645483daeb4NetView Level 2 support blog - NetView v6r1 install and IPLJohnArnesen110000NVJVactive5e65990a-9690-42e2-93b1-c2267be7620cComment Entriesapplication/atom+xml;type=entryLikes2012-09-25T15:57:12-04:002012-09-25T15:57:12-04:00<div>Hello,</div><div>This is John Arnesen with NetView level 2 support and this months blog entry. <br /><br />If you are planning on installing NetView v6r1, it is important to note that the install requires a IPL to pick up SSI changes. </div><div> </div><div>Have a look at this section for IEFSSNxx in the NetView Installation: Getting Started manual:<br /><a href="http://publibfi.dhe.ibm.com/cgi-bin/bookmgr/BOOKS/ENVI6201/2.3.4?SHELF=env2bk41&amp;DT=20110721113801#HDRIEFSSN">http://publibfi.dhe.ibm.com/cgi-bin/bookmgr/BOOKS/ENVI6201/2.3.4?SHELF=env2bk41&amp;DT=20110721113801#HDRIEFSSN</a><br /></div><div> </div><div>Note usage note number 2 where is states a restart of MVS is required:<br /><blockquote> 2. Any subsystem name that you define for the NetView system can be used
only for the NetView system. <span style="background-color: rgb(255, 0, 0);">If you choose a subsystem name that was
previously used, restart MVS before using the subsystem name.</span> If the
NetView system is started as a job rather than as a task, the job name
must have the same first four characters as the subsystem interface
and startup procedure.
<br /></blockquote></div><div> Here is some information on what is happening with the SSI in v6r1:</div><div><a href="http://www-01.ibm.com/support/docview.wss?uid=swg21593457">http://www-01.ibm.com/support/docview.wss?uid=swg21593457</a> <br /></div><div> </div><div>Please note it is NOT possible to use SETSSI to make this update - it will not work. You must IPL to pick up the changes....<br />You cannot circumvent having to IPL. <br /></div><div> </div><div>Good Luck!!<br />John<br /></div>
Hello, This is John Arnesen with NetView level 2 support and this months blog entry. If you are planning on installing NetView v6r1, it is important to note that the install requires a IPL to pick up SSI changes. Have a look at this section for IEFSSNxx in...101699urn:lsid:ibm.com:blogs:entries-9ba6070c-9913-430e-b325-8829b6abdaa2System z Management2015-02-25T02:58:08-05:00urn:lsid:ibm.com:blogs:entry-7b98acc3-d8e0-4a71-9510-8dae634c3cf6Adding Social Media to your Product Support ToolkitScottPeluso0600028Q2Jactive5e65990a-9690-42e2-93b1-c2267be7620cComment Entriesapplication/atom+xml;type=entryLikes2012-08-02T16:17:25-04:002012-08-02T16:17:25-04:00
<div>The Internet is changing the face of product support. It is an
undeniable fact that the manner in which we attempt to resolve problems,
be they complex software applications or finding the closest Italian
restaurant, is entirely different than 10, 5, or even 2 years ago. In
all facets of our daily lives, how we search for answers to even the
simplest of problems have been forever changed through online technology
and capabilities. The Internet permeates all aspects of our lives; how
many readers of this blog post do not understand the phrase &quot;Just Google
it&quot;? <br />Nowhere is this more apparent than the emerging use of social
media in the business environment. Over the past few years, social
venues like Facebook, Twitter, YouTube, and others have transformed from
purely social offerings to bona fide business tools. For additional
insight into IBM's approach and use of social business in the
enterprise, I highly recommend following <a href="http://socialbusinesssandy.com">Sandy Carter</a>, the IBM Vice President of Social Business. Sandy is an acclaimed author, expert, and evangelist in this business context. </div>While
one might argue social business is still maturing and that the social
media landscape is still quite dynamic and reminiscent of the Old West
(anyone still have a MySpace account?). the commitment to social
business has seen tremendous growth in the halls of IBM Software
Support. This acknowledgement of the import of social business is in no
small part due to the explosion and popularity of these mediums as a
viable means to resolve issues through a collection(s) of peer users.
Community based, or to use the cool kid's lingo, crowdsourcing, allows
you to move far beyond traditional support models. Prefer a concise and
direct notification system? There is a Tivoli Support <a href="https://twitter.com/TivoliSupport?lnk=uctug_tivoli_dw_2012-07-31_tivoli_support_twitter_ref">Twitter</a> page. Want to engage in a dialogue with your peers? Check out the just released IBM Tivoli Support <a href="https://www.facebook.com/IBMTivoliSupport?lnk=uctug_tivoli_dw_2012-07-31_tivoli_support_FB_ref">Facebook</a> page. If you want to do more than just &quot;like&quot; the FB page, join the Tivoli Support Facebook <a href="https://www.facebook.com/groups/IBMTivoliSupport/">group</a>. Are you a visual learner? The IBM Electronic Support Channel on <a href="http://www.youtube.com/user/IBMelectronicsupport?lnk=uctug_tivoli_dw_2012-07-31_tivoli_support_YouTube_ref">YouTube</a> have generated over 50,000 views! There are hundreds of online instructional videos also available at the IBM <a href="http://publib.boulder.ibm.com/infocenter/ieduasst/tivv1r0/index.jsp?lnk=uctug_tivoli_dw_2012-07-31_tivoli_support_IEA_ref">Education Assistant</a> site.<br />Two of the most prominent IBM online offerings dedicated to problem resolution are the <a href="http://www-947.ibm.com/support/entry/portal/?lnk=uctug_tivoli_dw_2012-07-31_tivoli_support_Portal_ref">Support Portal</a> and <a href="http://www-01.ibm.com/software/support/servicerequest/quick_start.html?lnk=uctug_tivoli_dw_2012-07-31_tivoli_support_SR_ref">Service Requests</a>
systems. The Support Portal is the gateway into resolving your product
issues. You can configure the portal and add any and all IBM Software
products your organization utilizes. From the portal, you can search our
extensive knowledge base, download product documentation, review
deployment and configuration best practices, and obtain product updates
and maintenance. Service Requests (SR) is the system where you can
easily create new PMRs, view existing tickets. Two years ago, less than
20% of all new PMRs were created through the use of the SR system.
Today, almost 50% of all PMRs originate electronically from the SR
system..<br />I could go on and on about our IBM eSupport initiatives and
will continue to focus and highlight online tooling in future posts. For
now, I hope you take the time to review some of these tools and
systems. I'm confident you will realize immediate value from these
offerings. I welcome all comments on any aspect of Tivoli product
support delivery. What works for you, and just as importantly, what's
not working or what's totally missing. Our constant and driving
objective is to continually improve the consistency and caliber of
support we provide and your feedback in these forums is crucial to these
goals.
The Internet is changing the face of product support. It is an
undeniable fact that the manner in which we attempt to resolve problems,
be they complex software applications or finding the closest Italian
restaurant, is entirely different than 10, 5, or...001157urn:lsid:ibm.com:blogs:entries-9ba6070c-9913-430e-b325-8829b6abdaa2System z Management2015-02-25T02:58:08-05:00urn:lsid:ibm.com:blogs:entry-a62dc04d-d60e-41b4-be33-52662447af58Alleviating GIM PROCESSING FAILED error messagesbobby_g060000DF9Bactive5e65990a-9690-42e2-93b1-c2267be7620cComment Entriesapplication/atom+xml;type=entryLikes2012-07-18T15:10:31-04:002012-07-18T15:10:31-04:00<div>In a technote from IBM Support, a customer was running the APPLY step during their installation of OMEGAMON components and encountered multiple GIM processing error messages like the following:</div><div> </div><div><p>GIM40901E ** COPY PROCESSING TO THE TKANCUS LIBRARY FAILED FOR CLIST KOBHNSWA IN SYSMOD HKOB700. THE RETURN CODE (08) EXCEEDED THE ALLOWABLE VALUE. DATE 12.187 - TIME 12:27:24 - SEQUENCE NUMBER 000114 <br /><br />GIM30227E ** APPLY PROCESSING FAILED FOR SYSMOD HKOB620 BECAUSE PROCESSING FAILED FOR SYSMOD HKOB700. SYSMOD HKOB700 CONTAINS HIGHER LEVELS OF COMMON ELEMENTS. <br /><br />GIM30227E ** APPLY PROCESSING FAILED FOR SYSMOD UA50414 BECAUSE PROCESSING FAILED FOR SYSMOD HKOB700. SYSMOD HKOB700 CONTAINS HIGHER LEVELS OF COMMON ELEMENTS. <br />GIM30216I APPLY PROCESSING FAILED FOR SYSMOD HKOB700. SYSTEM UTILITY PROCESSING FAILED FOR AN ELEMENT IN HKOB700. <br /><br />GIM30221E ** APPLY PROCESSING FAILED FOR SYSMOD HKC5510. PROCESSING FAILED FOR SYSMOD HKOB700, WHICH WAS SPECIFIED ON THE ++VER REQ OPERAND. <br /><br />GIM40700E ** SMP/E PROCESSING TO THE TKANEXEC LIBRARY FAILED FOR EXEC KCPNAV2 IN SYSMOD HKC5510. NON-BLANK DATA WOULD HAVE BEEN TRUNCATED DATE 12.195 - TIME 12:40:29 </p><div> </div>Note, the aforementioned GIM PROCESSING FAILED messages are usually related to space and directory block issues. The existing database attributes (TKANEXEC in the above example) were not the values specified in the Program Directory for the product involved. The product referenced in the messages above was OMEGAMON XE for CICS on z/OS. The Program Directory specified the Record Format as VB and Record Length specified as 255.</div><div> </div><div><p>Once the customer specified the attribute values provided in the Program Directory for their product, then the APPLY job ran successfully and did not produce any GIM error messages.</p> </div><div><div> </div> </div>In a technote from IBM Support, a customer was running the APPLY step during their installation of OMEGAMON components and encountered multiple GIM processing error messages like the following: GIM40901E ** COPY PROCESSING TO THE TKANCUS LIBRARY FAILED FOR...001493urn:lsid:ibm.com:blogs:entries-9ba6070c-9913-430e-b325-8829b6abdaa2System z Management2015-02-25T02:58:08-05:00urn:lsid:ibm.com:blogs:entry-3ae526cb-a6c8-4916-9833-b7a0c8c2c079System Z enthusiasts: Two great sites to bookmark for technical updates and resourcesbobby_g060000DF9Bactive5e65990a-9690-42e2-93b1-c2267be7620cComment Entriesapplication/atom+xml;type=entryLikes2012-07-17T16:42:50-04:002012-07-17T16:46:47-04:00<div>The IBM Support Daily and the developerWorks weekly newsletter are two great sites for every System Z Management enthusiast to bookmark in order to get the most up to date technical information, news, and developer resources.</div><div> </div><div sizcache="25" sizset="150"><a href="http://paper.li/ibm_eSupport/ibmsupport">The IBM Support Daily</a> is a <span class="st">newspaper built from articles, blog posts, videos and photos selected by <em>IBM</em> Electronic <em>Support</em>. You can personalize it to display specific content areas and news from various IBM support teams. Contact @IBM_eSupport in Twitter if you have an account you’d like added or ideas on how to make their “paper” even better than it already is.</span></div><div jQuery1342558089816="50" sizcache="25" sizset="151"><span class="st" jQuery1342558089816="49" sizcache="25" sizset="151"><div><img alt="image" src="https://dw1.s81c.com/developerworks/mydeveloperworks/blogs/5e65990a-9690-42e2-93b1-c2267be7620c/resource/BLOGS_UPLOADED_IMAGES/IBM_Support_Daily.JPG" style="position: relative; margin: 1em 1em 0pt 0pt; display: block; float: left" /> </div><div> </div><div> </div><div> </div><div> </div><div> </div><div> </div><div> </div><div> </div><div> </div><div sizcache="25" sizset="151"><a href="https://www.ibm.com/developerworks/newsletter/">The developerWorks weekly newsletter</a> is your connection to the latest and greatest developer resources on the developerWorks site! 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is actually one of the better support sites that I have seen as it puts
all Product Information in one page - and it's easy to set up. <br /><wbr />To
get started, you just go to the home page and sign in (creating a ID
only takes a minute). Then you select the products you are interested in
and you are done. <br /><wbr /></div><wbr /><div><wbr /> </div><wbr /><div><wbr />Some of the useful information you will find on the Portal is as follows:<br /><wbr /><ul><wbr /><li><wbr /><b><wbr />Flashes and Alerts</b><wbr />
This section contains the latest information on the product - things
like Daylight Savings time information, Urgent Actions, Product
Information, Recent changes.....</li><wbr /><li><wbr /><b><wbr />Top Ten</b><wbr />
This is your one stop shopping for information on Product Maintenance,
or the latest APARs available. Seen a issue on your NetView? Maybe
there is an APAR for it. You can also sort by Most Recent/Most
Viewed/Highest Rated. </li><wbr /><li><wbr /><b><wbr />Featured Links</b><wbr />
will provide you with information on information like Featured
Documents to get the lasted Manuals or Product Information. You can also
find Program Directories and other Product Information. </li><wbr /><li><wbr /><b><wbr />Training </b><wbr /> provides product Education. </li><wbr /></ul><wbr />There is also a <b><wbr />Search Box </b><wbr />available
on the page. You can search for any Product message or term to see
what information is available. The power of this search box is you can
search for information only related to the product. For example, if you
put the string '<b><wbr />SNMP</b><wbr />' and choose option <i><wbr />Within my selected product</i><wbr />,
the results will relate to NetView and not every IBM product that used
SNMP. This is a excellent way to weed out a lot of extraneous
information. </div><wbr /><div><wbr /> </div><wbr /><div><wbr />Finally, you can
put an APAR or PTF number into the search box in get information on the
maintenance. You can also subscribe to the APAR or PTF so you are
notified when it closes and you can download the PTF. </div><wbr /><div><wbr /> </div><wbr /><div><wbr />All
of this information is available on the Product Main page in the
Portal. I would suggest that if you have a issue you are are looking
for information on, or a problem you have been working , or just a
feature you want more information on - hit the Portal and see what you
can find. It may get you the answer faster then opening a PMR. </div></div>
Hello, This months blog deals with the IBM Support Portal. Here is a link for the Portal: IBM Supportal Home Page It
is actually one of the better support sites that I have seen as it puts
all Product Information in one page - and it's easy to set up....001101urn:lsid:ibm.com:blogs:entries-9ba6070c-9913-430e-b325-8829b6abdaa2System z Management2015-02-25T02:58:08-05:00urn:lsid:ibm.com:blogs:entry-f8df59da-32bb-415e-b137-1968ca1e51ceBe safe, know the threadsafe file control performance differences starting in CICS Transaction Server 3.2bobby_g060000DF9Bactive5e65990a-9690-42e2-93b1-c2267be7620cComment Entriesapplication/atom+xml;type=entryLikes2012-02-21T16:05:56-05:002012-02-21T16:05:56-05:00<div>If you are upgrading to CICS Transaction Server for z/OS (CICS TS) V3.2 or
higher, and are seeing performance differences for transactions that
heavily use file control, for example, some of your transactions are
using much more CPU. Note that in CICS Transaction Server V3.2 there are changes to enable file control thread safety that might result
in performance differences for transactions that heavily use file
control.<br /><br /><br />To tune your CICS
region in order to improve the performance for transactions using file control,make the system initialization
table (SIT) and resource definition changes as described in the attachment provided by IBM CICS Support:</div><div> </div><div><a href="http://www-01.ibm.com/support/docview.wss?uid=swg21284753&amp;aid=1">Threadsafe document</a> </div><div> </div><div> </div><div>Please note that the aforementioned document was originally written for CICS TS V3.2 but it is also applicable to higher releases of CICS like CICS TS V4.1 and V4.2. </div><div> </div><div><a href="http://www-01.ibm.com/support/docview.wss?uid=swg21264464">See this related information on enabling thread safety for local VSAM LSR files</a></div><div> </div><div> </div><div> </div>
If you are upgrading to CICS Transaction Server for z/OS (CICS TS) V3.2 or
higher, and are seeing performance differences for transactions that
heavily use file control, for example, some of your transactions are
using much more CPU. Note that in CICS...001587urn:lsid:ibm.com:blogs:entries-9ba6070c-9913-430e-b325-8829b6abdaa2System z Management2015-02-25T02:58:08-05:00urn:lsid:ibm.com:blogs:entry-0d39d376-0cc9-42ce-b5dc-a11399c2b52aIBM Tivoli Monitoring V6 Administrators: A list of problem solving resourcesbobby_g060000DF9Bactive5e65990a-9690-42e2-93b1-c2267be7620cComment Entriesapplication/atom+xml;type=entryLikes2011-11-30T17:34:32-05:002011-11-30T17:34:32-05:00
<p>Kudos to the technical support team for putting together a fantastic and knowledgeable list of URL's that will certainly aid our customers in their system administration of IBM Tivoli Monitoring V6. </p><div> </div><div> </div><div>Use the link below to derive the maximum value from IBM Tivoli Monitoring V6 software by perusing all the most up to date technical information.</div><div> </div><div>Take it away support team!<br /><br /></div><div> </div><div><a href="http://www-01.ibm.com/support/docview.wss?uid=swg21303361&amp;myns=swgtiv&amp;mynp=OCSSZ8F3&amp;mynp=OCSSLSFT&amp;mynp=OCSSLSDR&amp;mync=R">Problem Solving Resources</a> <br /></div><br />
Kudos to the technical support team for putting together a fantastic and knowledgeable list of URL's that will certainly aid our customers in their system administration of IBM Tivoli Monitoring V6. Use the link below to derive the maximum value from IBM...001337urn:lsid:ibm.com:blogs:entries-9ba6070c-9913-430e-b325-8829b6abdaa2System z Management2015-02-25T02:58:08-05:00urn:lsid:ibm.com:blogs:entry-dcf2ae16-3966-48f5-9823-ab7164270f11Supporting the support team: Collecting the necessary data to help in problem determination for OMEGAMON XE for CICS on z/OSbobby_g060000DF9Bactive5e65990a-9690-42e2-93b1-c2267be7620cComment Entriesapplication/atom+xml;type=entryLikes2011-09-12T17:05:15-04:002011-09-12T17:05:15-04:00<div>As a software and information developer, interacting with your support team on a regular basis is a viable way to head off customer problems early on and provide real time solutions that signifies team work.</div><div> </div><div> </div><div>The support level personnel within a company is designed to incorporate a solid working knowledge of the software product they support coupled with an innate skill base that fosters problem solving and the handling of complex customer issues in a timely manner. It's important, however, to let customers know how they can save time and become instrumental in probelm solving by gathering the necessary data before they call IBM Support.</div><div> </div><div> </div><p>By guiding the customer to collect data early helps IBM Support quickly determine if: </p><ul><li><div>Symptoms match known problems (rediscovery).</div></li><li><div>There is a non-defect problem that can be identified and resolved.</div></li><li><div>There is a defect that identifies a workaround to reduce severity.</div></li><li><div>Locating root cause can speed development of a code fix.</div></li></ul><div> </div><div>For OMEGAMON XE for CICS on z/OS, gathering the general data is an important first step in the support process. This information should include the z/OS, CICS and OMEGAMON XE for CICS on z/OS version levels. If any IBM Tivoli Monitoring components are involved, the version and maintenance level for each component that is involved in the problem is needed.</div><div> </div><div>Next, the gathering of specific data for the OMEGAMON XE for CICS on z/OS product components is instrumental in pinpointing the symptoms.</div><div> </div><div>OMEGAMON 3270 (menu system) interface - The customer should send the complete output of the OMEGAMON 3270 (menu system) started task as well as graphic screen captures that exemplify the issue. Also, encourage the customer to use screen logging to aid in the capturing of any needed screens.</div><div> </div><div>For example: </div><div> </div><ol><li><div>From the OMEGAMON 3270 (menu system) Region Status (KC2B01D6 or KC2B01D7) screen, type: GZ. The KC2ZOOM screen is displayed.</div></li><li><div>On the KC2ZOOM screen press Enter. The OMEGAMON 3270 (menu system) ZMENU is displayed.</div></li><li><div>On the ZMENU screen, enter P.H.B. This turns on screen logging.</div></li><li><div>Click PA2 to return to the OMEGAMON 3270 (menu system) Region Status screen.</div></li><li><div>Recreate the problem and capture any screens.</div></li><li><div>Enter GZ to zoom to the OMEGAMON 3270 (menu system) again.</div></li><li><div>When you are at the ZMENU screen, enter P.H.C. to turn off logging.</div></li><li><div>Click PA2 again to return to the OMEGAMON 3270 (menu system) Region Status screen.</div></li><li>The logged output spools to a sysout, the DDNAME SYS<em>nnnnn</em> is allocated to your OMEGAMON 3270 (menu system) STC. Start with the last DDNAME spooled out and browse it looking for the output from the preceding process.</li></ol><div> </div><div>CUA interface - The customer should send the complete output of the CUA started task as well as well as the screen captures that exemplify the issue they are describing.</div><div> </div><div>XE Agent - The customer should send the complete output of the XE Agent started task as well as the logs from any remote TEMS, hub TEMS, and TEPS involved in the problem scenario. Also they need to send the screen captures that exemplify the issue they are describing.</div><div> </div><div> </div><div>Once the customer has a Problem Management Record (PMR) opened with the IBM Support, they can FTP text-based data to the support team, and email any graphic screen captures. Make sure the customer asks IBM Support Representative assigned to the PMR for specific information necessary to FTP data to IBM's ECUREP FTP-server. Support requests that the customer TERSE any data destined for FTP. The screen captures can be emailed to <a href="mailto:tivoli_support@ecurep.ibm.com">tivoli_support@ecurep.ibm.com</a> with the PMR number as the subject (example subject: PMR xxxxx,yyy,zzz documentation).</div><div> </div><div> </div><div>Taking the time to interact with customers on a continuing basis by involving all team members in the process helps streamline the support loop.</div><div> </div><div> </div><div> </div><div> </div><div> </div>As a software and information developer, interacting with your support team on a regular basis is a viable way to head off customer problems early on and provide real time solutions that signifies team work. The support level personnel within a company is...101295urn:lsid:ibm.com:blogs:entries-9ba6070c-9913-430e-b325-8829b6abdaa2System z Management2015-02-25T02:58:08-05:00