Statements can be a great opportunity to improve the patient experience and expedite collections, or they can lead to frustrated patients, lower self-pay revenue and increased bad debt.
As pioneers of the healthcare industry’s patient-friendly initiative nearly 10 years ago, RelayHealth continues to research and innovate. Its most recent patient focus group provided input on how statement design impacts their satisfaction with the hospital, post-discharge experience and willingness to pay.
Learn the critical components to creating patient statements that get results and help compel patients to pay: Download the 10 Keys to Creating Engaging Patient Statements today.

RelayHealth's Vice President, Business Analytics, Jason Williams examines how healthcare organizations can better set strategies by focusing on key decision points and adding data from real-time sources to what they have already collected.

This eBook, Accelerate Cash Flow: Optimizing Your Two Sources of Revenue, provides several best practices for you to review and incorporate into your revenue cycle process. Please download the eBook to learn more helpful tips.

Many hospitals are implementing patient engagement strategies to help improve care outcomes and engaging financially with patients can also yield significant benefits for patients and providers. Financial patient engagement includes educating and communicating with patients at every point in the revenue cycle – pre-service, point of service and post-service – to facilitate higher collections and help improve patient satisfaction. Because these points in the revenue cycle stretch across many departments such as patient access, financial services, call centers and third-party collection agencies, a single, integrated solution that connects all parties involved and provides comprehensive data is critical.

Join RelayHealth for a recorded Healthcare Finance News webinar, Accelerating Service-to-Payment Velocity. With all of the changes happening in healthcare today, some things do remain the same. Your two primary sources of cash are still patients and third-party payers. While patient financial responsibility is rapidly increasing, a large percentage of revenue still flows in via governmental payers and commercial health plans.

Consumers have increasingly become more educated about their healthcare choices and economically vigilant about the costs.
In a HealthLeaders Media podcast, David Dyke, Vice President of Revenue Cycle Systems for RelayHealth, explains that when healthcare systems capitalize on patients' expectations, balance sheets and improve patient satisfaction scores.

To keep up with sweeping global economic and societal changes, public services organizations are undergoing significant technology-driven transformation. Aging populations, rapid urbanization, political instability, concerns about sustainability and resiliency, and changing worker and resident expectations are driving public services organizations to radically improve operations and service delivery. At the core of this transformation is the ability to collect and process vast amounts of data to help to improve outcomes and services. One way to generate this data is through the Internet of Things (IoT) — which IDC defines as a network of networks of uniquely identifiable endpoints or “things” that communicate without human interaction using IP connectivity. The IoT is a transformational technology that can reshape the public sector, enabling improved outcomes and new services such as remote patient monitoring, advanced traffic solutions and predictive policing.

The right identity and access management solution can integrate with a healthcare provider’s EMR system to help keep sensitive medical data safe—and keep the organization compliant. It can provide valuable insights and visibility into accounts, access privileges and entitlements, across the wide range of users. By closing the gaps in identity protection, organizations can fight the threats of inadvertent misuse and intentional theft that may lead to security breaches.

Part 2 in our Partnering with Certainty Webinar Series, "Customer Demands at the Edge."
In our last webinar, we discussed how trends & technologies like IoT and its many applications have helped drive an Always On, Always Connected mentality that has completely evolved customer experience standards. These demands are driving a need for resiliency in local edge environments, meaning compute & storage capacity is now coming back on premise for many applications – especially in industries like Healthcare, Retail, Finance, and Education.
In other words, this highly distributed access layer is now becoming a compute layer – one that is mission-critical to delivering a flawless (or at least acceptable) customer experience. These environments are often make-shift wiring closets (janitor’s closets, back rooms, etc.) with no dedicated IT staff per each location.
More than ever before, Healthcare, Retail, Finance, and Education customers are turning to solution providers to be that “dedicated IT staff” to find and fix problems before they start, so that the customer (or patient, or student) experience they’re working to provide remains a good one.
APC by Schneider Electric has:
Connected Products making it easy to remotely monitor your customers’ environments
Including our NEW Smart-UPS with APC SmartConnect – the industry’s first cloud-connected UPS!
A Managed Service Program to help you develop & monetize power as a managed service
Fill out your information and click "Register" to watch part 2 of our Partnering with Certainty Webinar Series, “Customer Demands at the Edge: Fix My Problem Before it Starts.” This webinar originally aired on October 19th, 2017.

Learn what Forrester has uncovered in their latest report on Enteprise Mobility trends.
During the past two years, Forrester has seen the number of enterprise mobility inquiries increase nearly 55%, jumping to 550-plus inquiries in 2008. In the past year, we have seen a spike in the number of inquiries focused on mobile network architecture, new types of mobile devices, and deploying vertically focused mobile applications that address the needs of workers in certain industries (e.g., retail, transportation, and healthcare).

View this webinar to hear case studies describing how leading healthcare firms have been able to move beyond Excel and save time, enhance collaboration, and improve business decisions -- ultimately resulting in higher revenues and profits.

George Curtis, CIO of URMC, was looking for a way to keep his team from needing to touch desktops every day. He was in search of solution that would simplify desktop management, and when he learned about RES Software, he was immediately hooked. After only a few months of beginning the implementation of RES, George and his team began seeing major benefits.

Give your clinicians access to a single, secure and HIPAA compliant workspace. Using their laptop, tablet or smartphone, they can quickly access patient data on the go, while you retain control of your devices.

Today's IT managers face tough challenges. There's pressure to reduce IT costs, end user demand for flexible yet secure working, and the constant need to maintain regulatory compliance. Join the IT managers around the world who are solving their biggest challenges with RES Software. Learn how organizations in every sector are giving end users the freedom to work the way they want, in any location and via multiple devices, while drastically reducing demand for hands-on IT professionals.

In this web seminar you'll learn how RES Software will help to find the perfect balance between your needs and those of your clinicians, administrators and regulators. Healthcare professionals will be able to access applications and data in any system, via multiple devices and from wherever they need: operations rooms, wards, clinics or even at home, without putting compliance requirements at risk.

In this web seminar, you'll find ways to achieve better long-term results from Windows migration. Use RES Software to keep risks small, complexity low and productivity high for both you and your users.

With a long list of strategic projects and requests from users to enhance their experience, healthcare IT professionals will need to focus on key trends that will lead to more efficient IT and more satisfied users.

Special Report

In this webinar Black Duck Software (www.blackducksoftware.com), together with representatives of SAP, will review the benefits open source offers to development organizations, the management challenges it presents, and approaches for addressing those challenges.

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