Claims Reviews

ALA Insurance rates: Excellent 4.8 out of 5 for claims based on 151 reviews

At ALA we pride ourselves on our award-winning customer service. This is especially important to our customers, and to us, should they need to make a claim.

We have many regular customers who return to us over the years, some who have made a claim, and a lot of our custom comes from recommendations to friends and family members. As a trusted provider of GAP insurance, and other motor related insurance products, customer feedback is very important to us, as it helps us to continuously monitor and improve our services and procedures.

All of the reviews provided below are submitted through Trustpilot, an independent online review service where every review is verified.

Rest assured that when making a claim, you are in safe hands...

Total value of claims paid out by ALA Insurance in 2017 alone was £2,202,041.41

Verified Customer Claims Reviews

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Verified Claim Review

Published 21 October 2013

I had the misfortune of having to claim on my ALA GAP policy after my car was declared a write off.

I sent my forms off on the Monday morning and the cheque from ALA arrived with me on Wednesday, fantastic!

I renewed my business with ALA because of the way the claim was handled.

A Ramsay

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Verified Claim Review

Published 15 October 2013

Upon making a GAP insurance claim I spoke to the claims administrators who dealt with my claim in a polite and prompt fashion.

The lady whom I spoke to was very pleasant and provided excellent service - so much so I sent a thank you letter to her once I had received the settlement cheque.

I received payment within 1 week and am very pleased with the whole process, resulting in renewal of my business with ALA. I wish I could say the same good things about my comprehensive insurance company!

B Quaile

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Verified Claim Review

Published 15 October 2013

My car suffered a write off in 2013 and never having claimed on car insurance before I did not know what to expect.

I spoke to AMS and they were dead helpful - they clearly explained the documents I would need to provide and I received a cheque after just a few days.

Although I have nothing to compare this to I am happy with the process and feel my claim was handled well.

E Griffin

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Verified Claim Review

Published 15 October 2013

Following an accident in July my car was declared a write off and fortunately I had GAP insurance.

The claims people I spoke to were very helpful. Catherine was particularly lovely to speak to and I felt she went out of her way to ensure the claim was settled quickly.

The claim was settled really quickly - within 2 days I received a cheque.

The process was great - thank you enough for making this easy for me.

L Clarke

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Verified Claim Review

Published 15 October 2013

I had to claim on my GAP insurance policy earlier this year and I was very impressed with the whole process, so much so that I renewed my GAP insurance policy with ALA.

The claims process was speedy and I received my settlement 1 week after initial contact. The claims administrators I spoke to were very helpful.

D Loveluck

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Verified Claim Review

Published 15 October 2013

The claims handlers who dealt with my claim were very helpful and friendly. They provided speedy assistance to ensure my claim was settled as quickly as possible once I had provided the required documentation from my insurance company.

C Smith

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Verified Claim Review

Published 15 October 2013

I was unfortunate enough to have to use the insurance as the car was written off in a no-fault road traffic collision.

The support and advice from your staff throughout the process was easy and well received considering a stressful time. Payment was prompt.

I have again taken out the insurance and have already recommended this to several of my friends.

M Makings

Vehicle Replacement Plus GAP

Verified Claim Review

Published 31 July 2013

I am so glad that I purchased GAP insurance with ALA 2 years ago. My car was involved in an accident on the 14th July and was a total loss claim. Without GAP insurance I would not have been able to replace my car for the same value as I purchased. I would have had to buy an older, less reliable car.

AMS, your Claims Administrators and, in particular Catherine, were brilliant from start to finish. I am a community physio so it was important that I was mobile as quickly as possible and they really pulled out all the stops . I picked up my new car on 26th July, less than two weeks after the accident and YES I have purchased GAP insurance with ALA again.

S Hubbard

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Verified Claim Review

Published 2 July 2013

Our car was written off following an accident and probably the least stressful aspect was dealing with ALA.

From my initial call to ALA, right up to finalising the claim, the customer service was excellent. Everything was dealt with by one person(!!!), how unusual these days, and she explained everything about the process before confirmation came by post within days.
Obviously we were delighted to receive the settlement without any hassle which allowed us to replace our car quickly.
It goes without saying that GAP insurance is top of our list when changing the car now.

K Draper

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Verified Claim Review

Published 1 July 2013

When I purchased my Ford KA I was offered GAP insurance by the Ford dealer. I was unaware of this type of product at the time, but was interested in it as I was purchasing the car on finance. The dealer was asking for quite a large sum for the product, and this would have been purchased as part of the finance agreement and therefore incur interest over the three years. I did some online research, and came ALA who were charging significantly less for the product, so I took out the policy in the hope that I would never need it.

In January this year I was driving home from work on the motorway, and my car was hit from behind by a lorry. The car was written off having sustained significant damage to the rear and side where I then hit the central reservation. Fortunately I was relatively uninjured.

I still had several months left on my finance agreement, therefore I would have been left with very little money with which to replace my car - my sole means of transport to get to work. My insurance company valued the car and I contacted ALA immediately to claim for the difference. I was given the necessary forms to complete and return, and within weeks of the forms being sent back I received a cheque for the expected amount through the post.

The whole process was very clearly set out, and any questions I had were answered. Having GAP insurance made such a difference to me when it came to buying a new car, and I would (and have) recommend to all my friends that they take this out too, especially if purchasing a car on finance. I could not have asked for more from your company, and am very happy with the level of service I received from you.