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REVIEW RESERVATION

Review, change, or cancel reservations made on Baymontinns.com. If you need additional assistance, please call 1-800-337-0550 (1-877-229-6668 from Mexico).

Hotel Reviews from Baymont guests:

The room was nice. Location and amenities were good. Price and location. The room was overall clean but when I went to set up my c-pap I found a bloody bandage on the box s...
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The room was nice. Location and amenities were good. Price and location. The room was overall clean but when I went to set up my c-pap I found a bloody bandage on the box spring since the mattress was not all the way up. I shoved the mattress up and slept the night. In the morning I brought this up to the front desk and asked that it be cleaned. When we returned from our conference that night we found our bed made but the bloody bandage was still on the box spring. I called the front desk again and advised them of our trouble and was told that it would be taken care of. Awhile later the manager on duty and housekeeping showed up and took care of it by re-making the bed. Our original plan of stay was four nights but our portion of the conference ended early so when returned late that afternoon housekeeping was still on the floor so we checked out late but was charged for the full night. Since the hotel was obviously not sold out I was surprised at being charged the full amount. I understand this is the proprietors option to charge you or not so I did not say anything. Just won't stay there again.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

lonniew133,
Please accept our sincere apology for the slow response to the issue with your bed's skirt. Clearly, there was not adequate communication initially between the front desk and housekeeping regarding what the problem actually was. Regardless, we are pleased that you found your other accommodations to be clean and satisfactory. With regards to the early check-out, it appears according to our records that we were very nearly sold out on that day, and we received several calls and walk-ins for that night, as is typical for busy periods. More importantly, we were sold out of the particular room type that you stayed in. Keep in mind that housekeeping only has a limited window of time to turn-over rooms for the day. As you noted, they were still on the floor working when you checked out at 4 P.M., so they had a full workload to contend with already. If they were not able to process your room as a check-out before they had to leave that day, then we would lose out on that room's revenue for the night. We can work with guests on both early and late check-outs, particularly if we are given some notice, although, unfortunately, 4 P.M. is too late to avoid a room fee on most any day, let alone one in which we have a very limited number of rooms available for the night. It is unfortunate that you will not be staying with us in the future, but we wish you all the best and greatly appreciate your time in providing us feedback.
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Our stay was comfortable, the room was neat and clean, and the service was friendly. We would most definitely stay there again.
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Our stay was comfortable, the room was neat and clean, and the service was friendly. We would most definitely stay there again.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Mary J,
It is so nice of you to let us know how your stay with us went, and we are glad we could be of such service to you. If you ever find yourself in the Pella area again, we certainly look forward to a return visit.
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We stay frequently as it is a good distance between our home and our grandchildren. The staff are always helpful and friendly.
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We stay frequently as it is a good distance between our home and our grandchildren. The staff are always helpful and friendly.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Juliet F,
We very much enjoy having guests to our property for the first time, but it is particularly gratifying to see repeat visitors such as yourself. Thank you for letting us know how good of a job you feel we are doing, and we anxiously await your next stay.
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Manager / Lobby person was very friendly and helpful. He asked me if the second floor was ok and when I told him yes, I was just old not and invalid, he laughed and offered me...
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Manager / Lobby person was very friendly and helpful. He asked me if the second floor was ok and when I told him yes, I was just old not and invalid, he laughed and offered me a first floor room instead. Breakfast was the usual fare but a bit better than some of the others and plenty of it. Nice stay overall.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

James K,
Thank you for time in writing this review. We strive to be as helpful as possible to our guests, and we certainly appreciate when they arrive in high spirits and good humor. It definitely creates a better, more pleasant atmosphere in the workplace. Please stop by again, if you find yourself in the area.
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Had to take a room on second floor with NO elevator. Stairs and old people don't mix. Too many steps! Other than that the stay was nice.
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Had to take a room on second floor with NO elevator. Stairs and old people don't mix. Too many steps! Other than that the stay was nice.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

LindahZ4554DZ,
Thank you for the feedback. Yes, according to our records, it appears you stopped in during a busy night, so the only rooms available were, unfortunately, upstairs. As you can imagine, the first floor rooms tend to get taken up rather quickly due to the lack of an elevator.
We would encourage all of our potential guests to call us directly and in advance, if possible, so that they may get the best and most up to date information regarding first floor vacancies, especially if such a feature if desired.
Despite this setback, we are pleased that you found the rest of your stay so agreeable, and we look forward to seeing you in the future, if possible.
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