topic Re: XR500 drops internet in Nighthawk Pro Gaming Routershttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1572462#M1687
Glad you found the issue, they must be blocking those applications for some reason - possibly because they're likely to use a lot of bandwidth.<BR /><BR />You should be able to keep the same Geo-Filter settings if your radius is wide enough. I don't foresee a possible way where you could not change the Geo-Filter depending on the game you're playing. It is more of an interactive router compared to other routers in the past that are more plug and play but that is why it gives you such a huge benefit over the other routers - customisation is key.Fri, 18 May 2018 00:33:16 GMTNetduma-Fraser2018-05-18T00:33:16ZXR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1562692#M1533
I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. One xbox is hard wired. I have to reboot the router multiple times to get everything back online. I am using the cm1000 modem and also the x4s mesh extender on my network.Wed, 02 May 2018 12:01:13 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1562692#M1533Billybudz4202018-05-02T12:01:13ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1562703#M1534
Hi Billy, we are aware of the issue and actively debugging it so we can work on a fix. Do ALL devices go down when this happens? Is there anything specific happening on the network when you notice the issue like heavy downloading for example?<BR /><BR />Next time the issue occurs can you reboot the modem please, if it works after that first time then it could indicate a negotiation issue between the two.Wed, 02 May 2018 12:15:11 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1562703#M1534Netduma-Fraser2018-05-02T12:15:11ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1562758#M1535
I don't t think its the modem... some of the devices on wifi wont even connect anymore. This happens though out the day for no apparent reason.Wed, 02 May 2018 13:38:02 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1562758#M1535Billybudz4202018-05-02T13:38:02ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1562803#M1536
I don't think it's necessarily the modem but if a reboot of the modem fixes it then it points to the XR500 not negotiating with the modem properly rather than maybe something else. Do you download any torrents by chance? <BR /><BR />Give static IPs to your consoles, do they still drop then? If not then that narrows it down quite a lot. Either way we are definitely aware of the issue and are debugging as we speak.Wed, 02 May 2018 14:50:23 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1562803#M1536Netduma-Fraser2018-05-02T14:50:23ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1567567#M1596
Nothing out of the ordinary but fixes it after reboot ing....I have a question on the Geo filter. I would like to know if there's a way to set it only for specific games... I play call of duty and battlefield 1. The cod game works but any other game can't find a server at all...kinda a pain to keep changing on every game ya play...maybe this can be an added feature in the future? Some games don't work even at 1000 milesThu, 10 May 2018 20:21:18 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1567567#M1596Billybudz4202018-05-10T20:21:18ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1567575#M1597
There only needs to be one service for console. Battlefield 1 you should have spectating mode enabled because you're able to select your own servers. What other games are you playing?Thu, 10 May 2018 20:40:35 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1567575#M1597Netduma-Fraser2018-05-10T20:40:35ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1572293#M1677
<P>Can confirm this is happening ALOT on my XR500. Constantly dropping the internet, all devices connected, (either wired or wireless) will lose internet connection. Reboot and it stays stable for a while, but problem re-occurs and starts to re-occur more frequently. It's not just while gaming either. Just while I was typing this I lost internet and it came back.</P>
<P>&nbsp;</P>
<P>I'm on PC, but like I said it doesn't matter what device(s) you are using.</P>
<P>&nbsp;</P>Thu, 17 May 2018 19:43:33 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1572293#M1677DrunkMonk742018-05-17T19:43:33ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1572303#M1678
We're narrowing down on the issue. Do you use an Xbox One by any chance?Thu, 17 May 2018 20:01:49 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1572303#M1678Netduma-Fraser2018-05-17T20:01:49ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1572325#M1679
<P>No mate, don't have an Xbox One. I do have Windows 10, 1803, but I have removed all Xbox apps from there, GAME DVR is disabled, etc. Also my wife has been using her work laptop to work from home all day, and they definitely don't have any Xbox apps on there and it's been terrible for her.</P>
<P>&nbsp;</P>
<P>So far I have set anti-buffer bloat to NEVER = random disconnects</P>
<P>Disable Port Scan and DoS Protection (enabled) = random disconnects</P>
<P>&nbsp;</P>
<P>I've now turned off QoS totally and am testing that. If that fails then I will turn off UPnP.</P>
<P>&nbsp;</P>
<P>Basically trying to go through things one by one to see if I can locate what is causing this. But obviously turning off some of these settings isn't ideal as you are disabling features that are the very reason for you purchasing the router.</P>
<P>&nbsp;</P>Thu, 17 May 2018 20:39:52 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1572325#M1679DrunkMonk742018-05-17T20:39:52ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1572341#M1680
Thanks for the additional information, I have also sent you a PM with something to try.Thu, 17 May 2018 20:45:02 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1572341#M1680Netduma-Fraser2018-05-17T20:45:02ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1572449#M1686
I have been having another issue. Any Android device wouldn't work on wifi with this router.The play store and you tube would work. I have Comcast internet and it's their dns causing problems.I added the DNS servers manually and added Google DNS for the 3 DNS server works great now. Kinda strange why Comcast DNS would work right....the other issues are still on going.I play call of duty,mortal Kombat, battlefield,and my daughter plays Roblox which doesn't work unless I change the Geo filter settings same if I play any other game....this is a major pain in the behind every time I play a different game<BR />.Fri, 18 May 2018 00:12:01 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1572449#M1686Billybudz4202018-05-18T00:12:01ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1572462#M1687
Glad you found the issue, they must be blocking those applications for some reason - possibly because they're likely to use a lot of bandwidth.<BR /><BR />You should be able to keep the same Geo-Filter settings if your radius is wide enough. I don't foresee a possible way where you could not change the Geo-Filter depending on the game you're playing. It is more of an interactive router compared to other routers in the past that are more plug and play but that is why it gives you such a huge benefit over the other routers - customisation is key.Fri, 18 May 2018 00:33:16 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1572462#M1687Netduma-Fraser2018-05-18T00:33:16ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1578431#M1779
Hi, my router is also dropping connection randomly and has been since i purchased it? Nothing showing up on the logs either?Sun, 27 May 2018 06:47:51 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1578431#M1779Killak7862018-05-27T06:47:51ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1578488#M1782
I've PM'd you.Sun, 27 May 2018 11:28:39 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1578488#M1782Netduma-Fraser2018-05-27T11:28:39ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1588203#M1958
I am have wifi drops constantly... weird thing is my devices show up as unknown name... but... some show and say they are online. The weird part is the mac addresses show up as the named device....but in the offline it shows the same mac listed as unknown/named device with a different ip ending in 69.....how can it be online and offline at the same time with 2 dif ip but the same mac address?Sun, 10 Jun 2018 15:48:08 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1588203#M1958Billybudz4202018-06-10T15:48:08ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1588210#M1959
Did you install the firmware I provided? Sounds like you may have given devices static IPs is that correct? Also disable smart connect and connect manually to 2.4 or 5GhzSun, 10 Jun 2018 16:03:28 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1588210#M1959Netduma-Fraser2018-06-10T16:03:28ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1588326#M1964
what firmware? Never got nothing?Sun, 10 Jun 2018 20:15:04 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1588326#M1964Billybudz4202018-06-10T20:15:04ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1588334#M1966
Apologies, i was certain I sent it. I have now, please let me know if that fixes the issueSun, 10 Jun 2018 20:30:46 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1588334#M1966Netduma-Fraser2018-06-10T20:30:46ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1588350#M1967
Hi fraser, just to let you know the firmware you sent me is working great no drop outs! Thank you!Sun, 10 Jun 2018 21:18:36 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1588350#M1967Killak7862018-06-10T21:18:36ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1588422#M1972
<P>After reading the thread, I would like to know what firmware I can use to correct the same issue. &nbsp;We have a mix of Windows 10 computers, Macs, XBox, Apple TV, and Amazon Alexa's in our house. &nbsp;Our internet drops constantly - while stating that we are still connected to the network. &nbsp;It can sometimes be fixed by rebooting the netgear modem, but it is happening more and more often. &nbsp;Thank you!</P>Mon, 11 Jun 2018 00:14:01 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1588422#M1972JS252018-06-11T00:14:01ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1588608#M1977
Hi JS, I've sent you a PM with the firmware.Mon, 11 Jun 2018 10:15:55 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1588608#M1977Netduma-Fraser2018-06-11T10:15:55ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1589583#M2004
<P>Hi can I also have this firmware?&nbsp; my XR500 keeps losing internet connection which makes me think it's not communicating properly with the the VDSL modem as I can tell the modem is not going down at all.&nbsp; Has netgear identified what is causing this yet?</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>Tue, 12 Jun 2018 15:39:00 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1589583#M2004vdubpwise2018-06-12T15:39:00ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1589604#M2006
Sent you a PM with the firmware. Seems to be an issue with Xbox instant on mode/devices waking up from sleep.Tue, 12 Jun 2018 16:12:29 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1589604#M2006Netduma-Fraser2018-06-12T16:12:29ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1592128#M2101
<P>Hey Fraser,</P>
<P>&nbsp;</P>
<P>I'm having the same issues with my router randomly losing connection with my modem as well.&nbsp; A restart usually fixes it.</P>
<P>&nbsp;</P>
<P>Any possible way I could get the firmware too?</P>
<P>&nbsp;</P>
<P>Thanks</P>Sun, 17 Jun 2018 12:29:50 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1592128#M2101jgold78902018-06-17T12:29:50ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1592135#M2102
ive sent you a pmSun, 17 Jun 2018 12:42:10 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1592135#M2102Netduma-Fraser2018-06-17T12:42:10ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1592141#M2104
<P>Thanks!&nbsp; I just uploaded it.&nbsp; I will let you know the results.&nbsp; I'm guessing this works?&nbsp; didn't see much feedback here</P>Sun, 17 Jun 2018 13:00:48 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1592141#M2104jgold78902018-06-17T13:00:48ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1592142#M2105
I would say 90% of people have had it resolved using this firmwareSun, 17 Jun 2018 13:01:57 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1592142#M2105Netduma-Fraser2018-06-17T13:01:57ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1592146#M2106
Awesome. I appreciate the quick replies and help you’ve given.Sun, 17 Jun 2018 13:15:38 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1592146#M2106jgold78902018-06-17T13:15:38ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1592230#M2111
May I also have this firmware? my XR500 keeps losing internet connection on my ps4 pro would like to give it a try thanksSun, 17 Jun 2018 16:06:32 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1592230#M2111Basiu2018-06-17T16:06:32ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1592232#M2112
I've sent you a PM with the firmwareSun, 17 Jun 2018 16:11:31 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1592232#M2112Netduma-Fraser2018-06-17T16:11:31ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1592302#M2117
Same problems here. Dropped WiFi <img id="smileysad" class="emoticon emoticon-smileysad" src="https://community.netgear.com/i/smilies/16x16_smiley-sad.png" alt="Smiley Sad" title="Smiley Sad" />Sun, 17 Jun 2018 19:21:05 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1592302#M2117UND3RXOATH2018-06-17T19:21:05ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1592305#M2118
Sent you firmware via PMSun, 17 Jun 2018 19:36:12 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1592305#M2118Netduma-Fraser2018-06-17T19:36:12ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1593199#M2136
<P>I am having the same issues. Internet randomly drops out at the router, wired or wireless across all devices. It has done this all week. My old school WNDR3700 has been reliable but thought it was time to upgrade after 8 years. How can I fix this ? I like the customization of the router but don't want features over reliability. I have it packed up to exchange it since it's only a week old and don't want to get stuck with a dud. Will this firmware resolve the issue ?&nbsp;</P>Tue, 19 Jun 2018 12:29:33 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1593199#M2136FishyMN2018-06-19T12:29:33ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1593209#M2137
I've sent you a PM with the firmware, for most people it resolves the issues.Tue, 19 Jun 2018 12:58:40 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1593209#M2137Netduma-Fraser2018-06-19T12:58:40ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1593218#M2138
<P>Thank you. I will give that a try after work.&nbsp;</P>Tue, 19 Jun 2018 13:18:51 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1593218#M2138FishyMN2018-06-19T13:18:51ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1593888#M2157
<P>I have the same issue losing internet, can i get the firmware to?</P>Wed, 20 Jun 2018 14:54:26 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1593888#M2157LightningStrike2018-06-20T14:54:26ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1593890#M2158
Certainly, I've sent you a PM.Wed, 20 Jun 2018 15:02:26 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1593890#M2158Netduma-Fraser2018-06-20T15:02:26ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1594556#M2165
<P>I also am having the same issue. May I get the firmware to fix this issue.&nbsp;</P>Thu, 21 Jun 2018 17:04:55 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1594556#M2165Ricearoni802018-06-21T17:04:55ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1594572#M2166
I've sent you a PM RiceThu, 21 Jun 2018 17:44:19 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1594572#M2166Netduma-Fraser2018-06-21T17:44:19ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1594611#M2167
<P>I'm still having issues with this firmware that you sent me Fraser.&nbsp; My internet connection lasts like a day, then the next morning i'll have to completely turn off router and turn it back on to get connection back.&nbsp; What do you need from me to look into this more?&nbsp; I do have a ps4 in rest mode (not connected to internet though in that state) but my xbox one is in rest mode with internet to download updates etc.</P>Thu, 21 Jun 2018 18:47:43 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1594611#M2167jgold78902018-06-21T18:47:43ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1594624#M2168
I've sent you another PM jgold on how you can help us get more informationThu, 21 Jun 2018 19:09:16 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1594624#M2168Netduma-Fraser2018-06-21T19:09:16ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1596188#M2262
I’m having the exact same issues that are described here, any way I could receive the firmware that seems to be helping most people? Thanks much.Sun, 24 Jun 2018 22:36:52 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1596188#M2262Ic3lion842018-06-24T22:36:52ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1596191#M2264
Sent a pm ic3Sun, 24 Jun 2018 22:39:04 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1596191#M2264Netduma-Fraser2018-06-24T22:39:04ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1596977#M2296
<P>Hi Fraser,</P>
<P>could I please have the firmware as well?</P>
<P>&nbsp;</P>
<P>I use multiple Xbox Ones in the house (one has a static IP). I had a feeling the instant on mode was causing a problem, because it seemed like everytime I turned the xbox on, the internet would drop on all devices shortly after the Xbox "woke up".</P>
<P>&nbsp;</P>
<P>This has been bugging me for months, but just a couple of days ago I noticed that everytime the internet dropped, the Xbox would have either just turned on or off not long before the disconnect.</P>
<P>&nbsp;</P>
<P>Aside from installing the firmware once it is provided to me, is there anything else that I need to/should do (i.e remove static ips to the consoles, disable instant on mode on the Xbox), or does the firmware solve the issue while still allowing instant on mode with static IP addresses?</P>
<P>&nbsp;</P>
<P>Thank you!</P>Tue, 26 Jun 2018 04:32:25 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1596977#M2296XXAresXX2018-06-26T04:32:25ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1597067#M2300
Hi Ares, I've sent a PM with the firmware. It should fix your issue. If not disable instant on and see if it gets resolved then.Tue, 26 Jun 2018 10:19:52 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1597067#M2300Netduma-Fraser2018-06-26T10:19:52ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1597361#M2306
<P>Awesome, thank you!</P>
<P>&nbsp;</P>
<P>Just uploaded it. Will report back in a day or two and let you know how it's doing.</P>
<P>&nbsp;</P>
<P>Thanks again.</P>Tue, 26 Jun 2018 18:39:29 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1597361#M2306XXAresXX2018-06-26T18:39:29ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1597476#M2308
<P>I've started having the same issue as well, with it happening more frequently, could I also have that firmware that supposedly fixes this?</P>Tue, 26 Jun 2018 21:44:33 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1597476#M2308Guldito2018-06-26T21:44:33ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1597487#M2309
I've sent you a PM.Tue, 26 Jun 2018 21:57:33 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1597487#M2309Netduma-Fraser2018-06-26T21:57:33ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1598027#M2324
<P>I'm still running into issues.&nbsp; I tried following the step by step instructions how to get logs while things were acting up, but ran into some issues.&nbsp; I couldn't even access the router's page to change the firmware over to the one for debugging and I wasn't able to run wireshark since the wired computer wasn't showing any interfaces since the network connection was out.&nbsp; I pulled logs from the routerlogin page on my laptop but not sure how much good that will do.&nbsp; My main PC was pulling a completely different static IP (usually 192.168 range) in the 76. range along with the gateway like it was pulling from my modem in transparent bridge mode.&nbsp; The internet was working too, but only on my main PC, everything else was not working.&nbsp; When I reboot the router it fixes everything...</P>
<P>&nbsp;</P>
<P>I'll go ahead and change the firmware over now that everything is fixed until tommorow heh.&nbsp; Is there any other way to pull logs for this?&nbsp; It's very frustrating I have to do this every day even if it's just a reboot of the router.</P>Wed, 27 Jun 2018 20:41:38 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1598027#M2324jgold78902018-06-27T20:41:38ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1598061#M2325
No other way to do it unfortunately, I appreciate your patienceWed, 27 Jun 2018 21:20:15 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1598061#M2325Netduma-Fraser2018-06-27T21:20:15ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1598081#M2326
<P>May I get a copy of that firmware as well, I'm having isues with my xbox that is wired, and my PC.</P>Wed, 27 Jun 2018 21:44:44 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1598081#M2326shadowdragon4402018-06-27T21:44:44ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1598090#M2327
Sent a PMWed, 27 Jun 2018 22:00:53 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1598090#M2327Netduma-Fraser2018-06-27T22:00:53ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1598125#M2328
<P>Have the latest firmware and I am experiencing the same internet dropouts after having the unit for a week. Would greatly appreciate that firmware Fraser-thanks in advance!</P>Wed, 27 Jun 2018 23:03:24 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1598125#M2328dglsmcd_USMC2018-06-27T23:03:24ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1598129#M2329
Sent PM dglWed, 27 Jun 2018 23:09:27 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1598129#M2329Netduma-Fraser2018-06-27T23:09:27ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1598235#M2332
<P>I was reading this thread and I am having the same issue with random drops.</P>Thu, 28 Jun 2018 04:09:22 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1598235#M2332jnguyen07232018-06-28T04:09:22ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1598295#M2334
Sent you a PM.Thu, 28 Jun 2018 10:44:31 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1598295#M2334Netduma-Fraser2018-06-28T10:44:31ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1598663#M2345
<P>The fireware did not help. My connect keeps disconnecting twice a day. Once around 11pm and between 5-7pm, all the lights on the netgear and modem shows no issues. It will reconnect after 5 mins.</P>Thu, 28 Jun 2018 22:14:48 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1598663#M2345jnguyen07232018-06-28T22:14:48ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1598672#M2347
Did you do a factory reset after switching to that firmware? If not please try that to ensure no legacy issues from previous firmware.Thu, 28 Jun 2018 22:31:49 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1598672#M2347Netduma-Fraser2018-06-28T22:31:49ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1598778#M2351
<P>I am having similar issues. May I get a copy of that firmware as well.</P>
<P>&nbsp;</P>Fri, 29 Jun 2018 04:33:25 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1598778#M2351c_huey2018-06-29T04:33:25ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1598854#M2353
Sent you a PM with the firmware hueyFri, 29 Jun 2018 10:35:17 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1598854#M2353Netduma-Fraser2018-06-29T10:35:17ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1599185#M2375
<P>I am also having the same droput&nbsp;problem. Bought the XR450 version from Costco.&nbsp; I sent you a pm but am also posting here just to be thorough. Can you send me the software update also. Thanks!</P>
<P>&nbsp;</P>
<P>Hiredgun</P>Fri, 29 Jun 2018 22:48:19 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1599185#M2375Hiredgun2018-06-29T22:48:19ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1599240#M2378
Same issue, some devices work, others no internet at all. Can I try firmware?Sat, 30 Jun 2018 03:30:52 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1599240#M2378Jrmaye22018-06-30T03:30:52ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1599337#M2379
<P>Hi - I'll send you the version but I think this will only work on the XR500. Let me know if so and we'll chase NETGEAR to get this version for you.</P>Sat, 30 Jun 2018 11:20:34 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1599337#M2379Netduma_Jack2018-06-30T11:20:34ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1599338#M2380
<P>I'll message you now!</P>Sat, 30 Jun 2018 11:20:57 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1599338#M2380Netduma_Jack2018-06-30T11:20:57ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1599599#M2387
<P>Unfortunately, the firmware did not work for me. Disabling instant on mode on the Xbox(s) didn't help either. I get huge ping spikes (generally about 10 seconds before getting disconnected). Multiple disconnects every day, and 6 out of 7 days I wake up and the internet is down until the router is rebooted. I'm so frustrated with this, I've thought of selling the router at a loss just to get something else. It works amazing, when it does in fact work.</P>Sun, 01 Jul 2018 00:47:56 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1599599#M2387XXAresXX2018-07-01T00:47:56ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1599600#M2388
<P>Yes, I love the router when it works but it may have to go back to Costco.&nbsp; Really a shame.&nbsp; I read about similar problems with the X6.&nbsp; I wish these companies would do more testing before putting products on the market that are not ready for prime time.&nbsp; It seems to make more sense buying a router that is at least 2 years old because it takes them at least that long to work the bugs out.&nbsp; That being said, I had to go back to an earlier version of the firmware for my OLD AC1900 Nighthawk, when the most recent update last year slowed my gigabit speeds down to a crawl.&nbsp;&nbsp;</P>
<P>&nbsp;</P>
<P>Just want to be able to buy a router that works and I can forget about it.</P>Sun, 01 Jul 2018 00:52:58 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1599600#M2388Hiredgun2018-07-01T00:52:58ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1599606#M2389
<P>I do personally believe however, that the issue lies more with the automatic console and game/application updates than it does with the instant on mode (though, automatic updates only really work in conjuction with instant on). From my observations, I've noticed that when I put my Xbox into sleep mode, the "Eth1" led on the router turns orange. However, when the console detects and begins to update games in sleep mode, the "Eth1" led on the router turns white. After the update is complete, the "Eth1" led stays white, even while the console isn't doing anything (in fact, when I turn on my xbox after it has done an automatic update while the led is still white, it says I am disconnected from Xbox Live, and unplugging the ethernet cable and plugging it back in restores the Xbox's connection). So, I think, and I may be wrong, that the problems lies in the low power mode the console uses to auto update. When it initially goes to sleep, the led turns orange, but once it turns on in low power mode to do an update, it doesn't recognize that the console has gone back to sleep after it finished the update. I believe that every morning I have come in and the internet was down, the console applied an update over night. Though, this still doesn't explain why the disconnects happen randomly, even when the xbox(s) are running and have been for some time.</P>Sun, 01 Jul 2018 01:21:46 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1599606#M2389XXAresXX2018-07-01T01:21:46ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1599711#M2395
Sorry to hear it's still occurring. Have you unplugged the Xbox overnight and seen if that truly stops the internet going down?Sun, 01 Jul 2018 10:36:57 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1599711#M2395Netduma-Fraser2018-07-01T10:36:57ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1599849#M2401
<P>No, I haven't tried unplugging it over night, but I may do so if the issue persists. I turned off the auto update features on the Xbox ( I left instant on mode on) yesterday evening, and, low and behold, the internet was still running when I woke up. Granted, that may be coincidence, so I will have to see if the internet continues to stay up overnight for a couple of days and if the mid-day disconnects stop as well.</P>Sun, 01 Jul 2018 17:46:30 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1599849#M2401XXAresXX2018-07-01T17:46:30ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1599861#M2402
<P>Constant internet drops.&nbsp; I even upgraded my modem to a new Motorolla.&nbsp; Issues before and after.</P>
<P>I have spent many, many hours on the phone with support, both Comcast &amp; extensively with Netgear.</P>
<P>Comcast assures me that the signal is good (up to 150Mbp) and consistant ping, etc.</P>
<P>Random router drops (wired &amp; wireless) continue with no obvious pattern.&nbsp; Only fix is to reboot both modem &amp; router.</P>
<P>Extremely frustrating.&nbsp; Very disappointed in RX500.</P>Sun, 01 Jul 2018 18:22:53 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1599861#M2402ericwgriffin1942018-07-01T18:22:53ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1599863#M2403
Sent you a PM with a firmwareSun, 01 Jul 2018 18:30:28 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1599863#M2403Netduma-Fraser2018-07-01T18:30:28ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1599873#M2404
<P>Is this a new firmware?&nbsp; Support walked me through a firmware update (and many other things) 2 days ago.</P>Sun, 01 Jul 2018 19:14:43 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1599873#M2404ericwgriffin1942018-07-01T19:14:43ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1599878#M2405
Its a slightly older firmware with a potential fix in. Fix will go into next release i believeSun, 01 Jul 2018 19:32:03 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1599878#M2405Netduma-Fraser2018-07-01T19:32:03ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1599886#M2406
<P>XR500 Firmware definitely does not work for the XR450 I bought at Costco. Internet down on hardwire devices (wireless still works), for the second day. Hopefully will get an appropriate firmware update within next week or so. Otherwise the router goes back, unfortunately.</P>Sun, 01 Jul 2018 19:47:14 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1599886#M2406Hiredgun2018-07-01T19:47:14ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1600521#M2410
<P>Wondering which firmware version is fixing the issues.&nbsp; I just updated our firmware to&nbsp; v.2.3.2.22&nbsp; &nbsp;Is it newer than that?</P>
<P>&nbsp;</P>
<P>If so, how would I get it?</P>
<P>Thank you</P>Mon, 02 Jul 2018 22:45:39 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1600521#M2410vpoffice2018-07-02T22:45:39ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1600526#M2411
<LI-USER uid="631648"></LI-USER>, as per PM will try to get XR450 version for you.<BR /><BR /><LI-USER uid="632555"></LI-USER>, its based on the previous firmware so will miss the features/fixes from the current version. I've sent it to you in a PM. It should however be a part of the next firmware.Mon, 02 Jul 2018 23:04:37 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1600526#M2411Netduma-Fraser2018-07-02T23:04:37ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1600614#M2413
Can I get the firmware too pleaseTue, 03 Jul 2018 03:30:32 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1600614#M2413Jessed2018-07-03T03:30:32ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1600748#M2419
I've sent you a PM with the firmware JessedTue, 03 Jul 2018 11:04:43 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1600748#M2419Netduma-Fraser2018-07-03T11:04:43ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1600819#M2421
<P>The XR500 has started dropping internet connections about 2-3 times a day; no pattern on timing.&nbsp; As someone who regularly works from home the lost connection is happening at really bad times. Using:</P>
<UL id="loadtoparticles" class="sem">
<LI><A href="http://kb.netgear.com/en_US/000059151/" target="_blank">XR500 Firmware Version 2.3.2.22</A></LI>
</UL>Tue, 03 Jul 2018 13:26:13 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1600819#M2421Phoenix17762018-07-03T13:26:13ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1600822#M2422
I've sent you a PM with the firmware Phoenix for this issue.Tue, 03 Jul 2018 13:29:18 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1600822#M2422Netduma-Fraser2018-07-03T13:29:18ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1600873#M2423
<P>Having similar random internet drops.</P>
<P>&nbsp;</P>
<P>I don't have XBox, but I have around 40 devices on my network; PCs, Macs, Nvidia Shield, Echos, Ecobees, etc... Roughly 40/60 wired to wireless.</P>
<P>&nbsp;</P>
<P>Internet seems to be out in the morning usually and reboot fixes it. Would appreciate a solution to this.</P>Tue, 03 Jul 2018 15:22:51 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1600873#M2423DrDeano2018-07-03T15:22:51ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1600877#M2424
I've sent you a PM Deano with the firmware to tryTue, 03 Jul 2018 15:26:43 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1600877#M2424Netduma-Fraser2018-07-03T15:26:43ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1600891#M2425
<P>Installed the firmware, thank you.</P>
<P>How necessary is it do a factory reset with this test? Should I turn off the firmware auto update since this is an older firmware?</P>
<P>Thanks for the quick response!</P>Tue, 03 Jul 2018 16:02:24 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1600891#M2425DrDeano2018-07-03T16:02:24ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1600910#M2426
I would advise it if you don't mind to ensure no legacy issues from previous firmware. That's up to you. The fix will be included in the next update as far as I know.Tue, 03 Jul 2018 16:21:46 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1600910#M2426Netduma-Fraser2018-07-03T16:21:46ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1602753#M2465
<P>Can you send me this firmware please</P>Sat, 07 Jul 2018 16:41:07 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1602753#M2465Idontknow2352018-07-07T16:41:07ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1602961#M2467
<P>Been getting random disconnects. Did a factory reset on it but it just happened again. Can I get the new firmware as well. Running&nbsp;V2.3.2.22 right now.</P>Sun, 08 Jul 2018 04:01:21 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1602961#M2467FMSMITH912018-07-08T04:01:21ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1602994#M2472
Messaged both of you with the firmware. Let us know in this thread if it does not work.Sun, 08 Jul 2018 07:21:58 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1602994#M2472Netduma_Jack2018-07-08T07:21:58ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1603034#M2475
<P>I downloaded the Firmware but I wanted to ask if you possibly knew when the newest update that will fix this will be?</P>Sun, 08 Jul 2018 10:44:04 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1603034#M2475Idontknow2352018-07-08T10:44:04ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1603036#M2477
Don't have an ETA on that.Sun, 08 Jul 2018 10:53:25 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1603036#M2477Netduma-Fraser2018-07-08T10:53:25ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1603143#M2480
<BLOCKQUOTE><HR /><LI-USER uid="567149"></LI-USER>&nbsp;wrote:<BR />I am having an issue where the internet stops working..... I have 2 Xbox ones being used and they randomly disconnect and now the wifi doesn't work either. The wifi is connected but no internet. One xbox is hard wired. I have to reboot the router multiple times to get everything back online. I am using the cm1000 modem and also the x4s mesh extender on my network.<HR /></BLOCKQUOTE>
<P>yup me too. while im watching hulu on my firestick it keeps dropping so i have to return mine and go back to r7900</P>Sun, 08 Jul 2018 16:05:25 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1603143#M2480solidsnake2018-07-08T16:05:25ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1603160#M2481
Sent you a PM with firmware that should fix the issue.Sun, 08 Jul 2018 16:30:44 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1603160#M2481Netduma-Fraser2018-07-08T16:30:44ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1603163#M2482
Just returned it due to that issue and parental control. Circle by disneySun, 08 Jul 2018 16:36:50 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1603163#M2482solidsnake2018-07-08T16:36:50ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1603687#M2506
<P>Uploaded to the firmware that I got PM'd and it still dropping randomly but not as much as it was. So far I've only seen it happen about 3 times over the past 24 hours or so.</P>Mon, 09 Jul 2018 16:29:53 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1603687#M2506FMSMITH912018-07-09T16:29:53ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1603706#M2509
Do you have a console? If so disable instant on and see if that resolves it please.Mon, 09 Jul 2018 16:54:59 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1603706#M2509Netduma-Fraser2018-07-09T16:54:59ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1603732#M2510
<P>I'm also losing internet randomly , have to restart atleast once a day .</P>Mon, 09 Jul 2018 17:27:10 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1603732#M2510Gooner3602018-07-09T17:27:10ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1603742#M2511
I've sent you a PM with the firmware that should fix the issue.Mon, 09 Jul 2018 17:36:57 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1603742#M2511Netduma-Fraser2018-07-09T17:36:57ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1603779#M2512
<P>Yes PS4 but the router randomly reboots. Wifi cuts out for around 5mins then comes back. Internet drops on all devices on&nbsp;wired&nbsp;and wifi duing the reboot. I have already did a factory reset on it several times using the firmware that I was sent and also the latest frimware.</P>Mon, 09 Jul 2018 18:44:40 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1603779#M2512FMSMITH912018-07-09T18:44:40ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1603802#M2513
Can you make sure the PS4 isn't in instant on and see if that works please we've found it can cause the crashes of the other devicesMon, 09 Jul 2018 19:08:37 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1603802#M2513Netduma-Fraser2018-07-09T19:08:37ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1604625#M2525
Isolation has shown that the internet drop issue is when my XBox One is plugged in. Wired &amp; Wireless. Ironically, I bought the XR500 as a “gaming router.” Is there a fix for this?<BR />If not, a replacement from Netgear is not acceptable. Full refund will be only option.Wed, 11 Jul 2018 05:57:10 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1604625#M2525ericwgriffin1942018-07-11T05:57:10ZRe: XR500 drops internethttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1604710#M2531
<P>Just FYI, Xbox have identified this as an issue: <A href="https://news.xbox.com/en-us/2018/07/05/new-preview-alpha-skip-ahead-1810-system-update-7-5-18/#tGjlXgpfLHiuryjC.99" target="_blank">https://news.xbox.com/en-us/2018/07/05/new-preview-alpha-skip-ahead-1810-system-update-7-5-18/#tGjlXgpfLHiuryjC.99</A></P>
<P>&nbsp;</P>
<P>So we're in contact with the Xbox team, now that its clear the firmware hasn't fixed it for everyone we can move on to hopefully find a permanent fix for everyone or hopefully Xbox will fix it themselves.</P>Wed, 11 Jul 2018 10:35:44 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/XR500-drops-internet/m-p/1604710#M2531Netduma-Fraser2018-07-11T10:35:44Z