Building Conflict Resolution Skills

Overall Objectives: Do you feel you could benefit from learning how to resolve conflict with customers and co-workers, influence successful outcomes and create a healthy workplace?
Since conflicts are inevitable, learning how to deal with them in a healthy and constructive way is crucial. Conflicts that are ignored or resolved poorly don’t go away. Instead, they cause people to avoid each other, feeling hurt and resentful. Handled in a respectful and constructive way, conflict provides an opportunity for growth, ultimately improving the quality of a relationship.
This series comprised of three sequential classes of 90 minutes each designed to equip the participants with the knowledge about the process that they can use to successfully manage conflicts of any magnitude. The third class is designed to actively practice what has been learnt.

Learning Objectives:

Learn to understand the actual, real issues behind the conflict

Develop communication skills to diffuse conflict situations

Understand the power of words and how to use them to your advantage.

Learn and practice applying the six-step process for dealing with conflict .

FOR OPTIMAL LEARNING OUTCOMES, PARTICIPATION IN ALL THREE SEQUENTIAL CLASSES IS STRONGLY RECOMMENDED.

MBTI®: Exercise your MBTI® Muscle in Conflict Management

Level of Instruction: IntermediatePrerequisites: MUST HAVE COMPLETED THE COURSE “DISCOVER YOUR TYPE” (COM027) OR AN MBTI ASSESSMENT IN-PERSON WITH A CERTIFIED MYERS & BRIGGS FACILITATOR.

Overall Objectives: Conflict management is a skill that many have hard time mastering — and let’s face it, avoiding conflict tends to be the first inclination for most of us. One of the reasons why managing and resolving conflicts is so difficult and often unpleasant is that different people have different levels of interest in approaching and different MBTI type-specific inclinations in handling conflict. The Myers Briggs Type Indicator (MBTI®) can help you understand what motivates different MBTI types and can help predict how you and others are likely to act in times of conflict so that it is handled with less discomfort and yield maximum positive results.

MBTI® How to Give and Receive Feedback

Level of Instruction: IntermediatePrerequisites: MUST HAVE COMPLETED THE COURSE “DISCOVER YOUR TYPE” (COM027) OR AN MBTI ASSESSMENT IN-PERSON WITH A CERTIFIED MYERS & BRIGGS FACILITATOR.

Overall Objectives: People internalize feedback in different ways and respond to it in variety of ways. In developing the ability to give and receive feedback appropriately, also known as “feedback literacy,” the MBTI instrument offers valuable and practical ways of incorporating type-specific knowledge into the practice of giving and receiving feedback. In a process, it is important to understand how each person prefers to be recognized and what makes them feel valued. For employees in both managerial and non-managerial roles, there is a need to learn how to seek, give and appreciate feedback so that the personal effectiveness and team performance continuously improve for maximum organizational impact.

MBTI®: How to Influence People

Level of Instruction: IntermediatePrerequisites: MUST HAVE COMPLETED THE COURSE “DISCOVER YOUR TYPE” (COM027) OR AN MBTI ASSESSMENT IN-PERSON WITH A CERTIFIED MYERS & BRIGGS FACILITATOR.

Overall Objectives: To be effective in organizations today, a key skill is being able to influence people. Your title alone isn’t always enough to sway others, and you aren’t always in a formal position to direct others. Influencing is about rapport and intentionality. So, what’s the best way to position yourself as an informal leader? How do you motivate colleagues to support your initiatives and adopt your ideas? In our past attempts to influence others, why is that sometimes we get it right and at other times we are off the mark? Why is it that we are not always aware of how we ourselves are being influenced? The role personality type plays in influencing is a critical piece of the puzzle. Once we become aware of our MBTI influence receptors and our underlying needs, then influencing becomes easier, more transparent, and far more effective.

MBTI®: Leading, Managing and Coping with Change

Level of Instruction: IntermediatePrerequisites: MUST HAVE COMPLETED THE COURSE “DISCOVER YOUR TYPE” (COM027) OR AN MBTI ASSESSMENT IN-PERSON WITH A CERTIFIED MYERS & BRIGGS FACILITATOR.

Overall Objectives: As they say, the only constant in life is change. Your workplace is the perfect example of this, where technology, ideas, and team dynamics are continually evolving. At times, all of this uncertainty can be overwhelming. Whether you are a change author or an employee in the middle of change happening all around you, you need to deal with it in a clever, supportive and workable way. In this process, self-awareness is fundamental to managing and facing change well. This MBTI® session helps both leaders and team members to assess their strengths and identify their preferred style of managing and embracing change. It can be a powerful way of helping individuals in different roles to value and recognize diverse ways of responding to many issues associated with change management.

MBTI® Workplace Team Solutions

Level of Instruction: IntermediatePrerequisites: MUST HAVE COMPLETED THE COURSE “DISCOVER YOUR TYPE” (COM027) OR AN MBTI ASSESSMENT IN-PERSON WITH A CERTIFIED MYERS & BRIGGS FACILITATOR.

Overall Objectives: Do you find some colleagues harder to work with? It may well be because their MBTI preferences are very different from your own. Teamwork is an essential part of workplace success yet every type has particular strengths as well as type-specific areas for growth. Each, therefore, needs to be valued for their unique strengths while recognizing the areas where they are stepping out of their comfort zones. This MBTI session will help teams evaluate their strengths, development needs and clarify biases. Bring your entire team to this workshop and meet others from across the University working on team solutions as well!

Learn to Successfully Navigate the Unspoken Rules of the Workplace

Overall Objectives: When most people think of office politics, they have a visceral negative reaction. But here's the thing: When you learn to navigate these unspoken rules of the workplace, you can achieve more than you ever dreamed! This is particularly important for you since you have to navigate many different types of people in creating a great place to work that cultivates talent and drives engagement. You will learn new strategies for advancing your initiatives and priorities, and building better working relationships.

Learning Outcomes:

The psychology behind how people at all levels make decisions at work, and

How to use the dynamics of your organization to gain influence, advance your priorities, and use politics for good rather than for evil.

How to build better working relationships with co-workers across your organization.

Preventing and Defusing Anger and Hostility

Overall Objectives: For professionals who find themselves in unpredictable situations while serving the public needs, this workshop will increase your understanding of how and why people escalate and provide you with a communication model proven useful in defusing anger and hostility. Discussion and exercises around special circumstances pertinent to your work will be emphasized during this workshop.

Please note that this is a workshop for defusing anger and is not meant to replace crisis response training.

StepUP! Think.Care.Act.

Overall Objectives: UVM’s StepUP! Think.Care.Act. training is a prosocial behavior and bystander intervention program that educates students to be proactive in helping others. The training takes you through the decision making process to intervening essentially stepping up and stepping in when you notice a problem.