Known Issues

Students Can’t “Start a New Thread” or “Reply to Thread” for a Discussion Topic

There is a known issue where if a student copies and pastes bad HTML code into their post, the discussion board will break and the Start a New Thread and Reply to Thread buttons will no longer be clickable. Specifically if they copy in <div> tags.

To fix this issue:

Go to the affected course

Go to Edit Course>Discussion>Access Faulty Discussion Topic

Switch to Grid View

Manually check each and every students post by accessing them one by one

For example, Consider accessing one students post, Click on it

Go to Edit Post, In the Edit Post page under post(HTML Editor) go to The HTML Source editor(</>)

Look for <div> tags, If present remove them by leaving only the <p> tags with the content and click save

If not present then go to another students post and follow steps from 6-7 until you find the faulty post