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Established in 1978, the Cross Country Home Services (CCHS) family is constituted of several top brands, namely :

Total Protect

Home Protect

Cross Country Home Services

HMS Home Warranty

Residential MD

Haa Of Virginia

HomeSure Protection of California

Homesure of Virginia, Inc

HomeSure Services, Inc.

HomeSure of America Inc.

The company is part of the Cross Country Group, which is a leading privately owned home service program in the U.S.Headquartered in Ft. Lauderdale, Florida, CCHS has a customer care facility located in Anderson, South Carolina. CCHS has over 650 employees on the payroll and a massive countrywide network of over 40,000 independent contractors. The company claims to provide over 20 different types of warranty products and claims to have served over 10 million warranty customers since it’s inception

Maintenance and warranty programs are the main services offered by CCHS. The company maintains a 24/7 customer service facility which not only takes service requests from customers, but also conducts surveys to measure customer satisfaction levels.

The company also maintains a well equipped website that hosts all relevant information about the company. Users can purchase plans, place service requests and renew their plans through this website

The company's comprehensive product includes -

HOME MAINTENANCE PROGRAMS

There are some steps to be considered in order to home maintenance according to seasons and usage. CCHS home maintenance programs include features such as:

Seasonal maintenance visits

A thorough checklist of tests, inspections and cleaning tasks. Depending on the program, the visit will cover all major appliances, HVAC, plumbing, electrical units etc. The plan offers zero dollar service call fee

HOME SERVICE PLANS

This is designed to offer clients with standardized and highly flexible home services solutions to meet their unique needs. Live customer service staff is available 24-hours-a-day, 365-days-a-year and is dedicated to ensuring the highest level of support. Homeowner needs are quickly resolved through national vendor network of over 40,000 pre-screened, highly qualified HVAC, electrical, plumbing and appliance service providers.

LINE PROTECTION PLANS
The CCHS LineProtect series includes plans for:

Gas Lines - programs are available to cover interior or exterior service lines.

Water Lines - plan covers leaks or breaks anywhere in the water service line.

Outside Sewer Lines - repair and replacement coverage for the sewer drain line that runs from the home to the mainline hook-up.

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Reviews & Ratings

Cathy B Louisville - KY08-14-2017

Cathy B Louisville KY
Posted On
08/14/17
Review No. 114498

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The plumber that came wouldn’t fix the problem because I put a patch on the pipe in question that was leaking water in my kitchen ceiling. He said since I fixed it with a patch/CLAMP that he wasn’t going to do anything. Since when is a patch/clamp or basically a band aid a permanent fix?

Was I supposed to leave the pipe alone and let water soak my kitchen leading to even MORE WATER DAMAGE AND POSSIBLE MOLD? What kind of insane thinking process does this company practice?

I told the plumbing company when I first contacted them what I did to stop the water. They should have said something then, but didn’t. I was also told that they were going to just first come to the location to look at the problem and then arrange a time to come back to make the repairs. That wasn’t the case. If it were the case I wouldn’t be out time and money and still not have my problem fixed.

To add insult to injury I find out that this company is part of the great SEARS Holding Group. Explains everything!

Total rip off - $100 deductible and approx $38.00 monthly payment for them to not fix your problem. Can't contact anyone to cancel my plan. Morgtage company keeps billing me for their "services". What a racket!view less

The plumber that came wouldn’t fix the problem because I put a patch on the pipe in question that was leaking water in my kitchen ceiling. He said since I fixed it with a patch/CLAMP that he wasn’t going to do anything. Since when is a patch/clamp or basically a band aid a permanent fix?

Was I supposed to leave the pipe alone and let water soak my kitchen leading to even ... view more

# 114498

Greg Woods Charlotte - NC06-10-2017

Greg Woods Charlotte NC
Posted On
06/10/17
Review No. 110865

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Still in the process of trying to get my claim resolved. Get passed around from person to person. Said they will give me a call back within three hours. Called back the next day as they did not call me. Still getting the run-a-round. Been 14 days now with no air conditioning in the Carolina's they clearly do not care. I would not buy a warranty from them.

# 110865

Cross Country

06-20-2017

Greg – I see how this has been frustrating for you and I want to get this expedited and resolved. Our goal is for this to be as simple process, and it is clear we did not meet this objective. Please send us a message with your claim number or property address directly to [email protected] and we will investigate and follow up with you. Thanks!

abegunde Limi Houston - TX06-05-2017

abegunde Limi Houston TX
Posted On
06/05/17
Review No. 110699

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This is my honest opinion about this company. every time something is wrong in the house the will for every reason to deny your claim. toilet is leaking water on the floor in the masters bed room they denied the claim because the believe that it was not properly installed ten years ago when they build the house and I have been paying them monthly to insure all the equipment in the House since I bought it. Very Ridiculous company. view less

This is my honest opinion about this company. every time something is wrong in the house the will for every reason to deny your claim. toilet is leaking water on the floor in the masters bed room they denied the claim because the believe that it was not properly installed ten years ago when they build the house and I have been paying them monthly to insure all the equipment in the House since ... view more

# 110699

Cross Country

06-20-2017

Abegunde - Thanks for taking the time to share your experience. Our goal is to make home management easy for our home owners and we do our best to find every reason we can approve a claim based on the Agreement. We’d like to revisit your claim to ensure you were provided with the full benefit of your warranty. Please send us a message at [email protected] with your claim number or property address and we will investigate. Thanks!view less

Abegunde - Thanks for taking the time to share your experience. Our goal is to make home management easy for our home owners and we do our best to find every reason we can approve a claim based on the Agreement. We’d like to revisit your claim to ensure you were provided with the full benefit of your warranty. Please send us a message at [email protected] with your claim number or property ... view more

Mark J Boudreaux Spring - TX05-27-2017

Mark J Boudreaux Spring TX
Posted On
05/27/17
Review No. 110482

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Been with this company for over 3 years and customer service and claims are terrible. Every time I make a claim they need to "research" it for 2-3 days. Then they deny all the parts. Recently made an AC claim and it should have been an emergency but was not entered correctly, so it was delayed. Talked to Whitney yesterday and she said she updated the account to emergency status. Talked to a manager this morning (Erica) who told me the case had not been updated. So that was part of the delay. Then they blamed another delay on the repair company for not returning calls, which was not the case. They don't keep up with the notes of a claim and do not want to process or pay for it. Do not use this company!view less

Been with this company for over 3 years and customer service and claims are terrible. Every time I make a claim they need to "research" it for 2-3 days. Then they deny all the parts. Recently made an AC claim and it should have been an emergency but was not entered correctly, so it was delayed. Talked to Whitney yesterday and she said she updated the account to emergency status. Talked to ... view more

# 110482

Cross Country

06-20-2017

Mark – We appreciate you! We can see that the coverage has not been what you have expected and that you experienced some delays with our Customer Service team. We strive to provide timely and efficient service and understand that in this has not been the case for you. We’d like to speak with you to address your concerns. Please send a message to [email protected] with your best contact number and time to reach you. Thanks!view less

Mark – We appreciate you! We can see that the coverage has not been what you have expected and that you experienced some delays with our Customer Service team. We strive to provide timely and efficient service and understand that in this has not been the case for you. We’d like to speak with you to address your concerns. Please send a message to [email protected] with your best contact ... view more

Paula Remnick Vale - OR05-26-2017

Paula Remnick Vale OR
Posted On
05/26/17
Review No. 110472

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Terrible company, have tried several times to fix stove. Paid Deductible. And now cannot get authorization for 48 hrs. Has to come back again. Service Repairman pissed. The Refigerator has been fixed 3 times. Still doesn't work. Crazy People. They are not going to fix it and are waiting you out. So you quit and they don't pay.

# 110472

Cross Country

06-20-2017

Paula – Your experience is definitely not the level of service we aim to provide. Our goal is to resolve the problem on the first service repair. We like to help expedite a resolution on your refrigerator and stove claim. Email us at [email protected] with your property address. Thanks!

Philip Cowit Waterbury - CT05-15-2017

Philip Cowit Waterbury CT
Posted On
05/15/17
Review No. 110168

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After being a customer for over 12 years, I now find it necessary to cancel my contract. Customer Service was very pleasant when I called, but not only does Total Protect attempt not to cover essential parts of many appliances (e.g., the tub on a washing machine, the gasket on a refrigerator door, the faucet on plumbing) and cite any failure of these as "customer responsibility," but now they're raising their deductible to $125 per call. It just doesn't make any sense to pay them these amounts, plus the increased deductible per call, when they'll deny paying for most of the claim anyway.view less

After being a customer for over 12 years, I now find it necessary to cancel my contract. Customer Service was very pleasant when I called, but not only does Total Protect attempt not to cover essential parts of many appliances (e.g., the tub on a washing machine, the gasket on a refrigerator door, the faucet on plumbing) and cite any failure of these as "customer responsibility," but now ... view more

# 110168

rick man spring - TX05-13-2017

rick man spring TX
Posted On
05/13/17
Review No. 110127

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What a run around you'll get from this company, our garbage disposal broke so we called to have a service plumber come to repair the disposal. A service man came to our home and installed a new garbage disposal and was on his way. Few hours later, we noticed there was a leak under our sink, we called the plumbing company back and the same plumber came back out and looked at the disposal and said it was not the disposal there is a leak from the dish dishwasher tubing and we had to call a plumber and he said it would be a totally different claim. So we called the warranty company to call a different plumber to look at the dishwasher, the next day the technician knocked on the door and it was the same guy who installed the disposal. He said he now fixed the dishwasher leak and we should be all fixed up. It still leaks and outside company came to look at the disposal and stated that it had to be replaced, however, the warranty company stated that they have to get a third opinion. We are still sitting here with a leaky garbage disposal.view less

What a run around you'll get from this company, our garbage disposal broke so we called to have a service plumber come to repair the disposal. A service man came to our home and installed a new garbage disposal and was on his way. Few hours later, we noticed there was a leak under our sink, we called the plumbing company back and the same plumber came back out and looked at the disposal and ... view more

# 110127

Mechelle Jackson QUINTON VA - VA05-08-2017

Mechelle Jackson QUINTON VA VA
Posted On
05/08/17
Review No. 110009

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Service call made 4/11/17 = The A-Team was sent out to diagnose. They said it was the compressor and they would put in a order for a new compressor. Four days went by and I heard from no one. Call back to warrantee comp, they said the A-Team is no longer has a contract with them. They had the call with dispatch to get another company, to give 24 hrs. I gave 72 hrs & no call back. I had to contact warrantee company. I was transferred to escillations dept, then was advised to have any company I choose to come out and give and estimate of cost to email in to Cassanda Louden [email protected] Completed that on 4/27/2017. She sent a follow up email saying that she received my email and it is under review. Four more days go by and Cassandra leave a voice mail message saying if their is anything else I can help you with please call. Nothing had still not been done, and as of today I have not received a call & A/C is still out. DO NOT HIRE THIS COMPANY. I have asked for the number for the executive office to file a complaint and no one wants to give it me. BBB is next and Florida's local News channel. view less

Service call made 4/11/17 = The A-Team was sent out to diagnose. They said it was the compressor and they would put in a order for a new compressor. Four days went by and I heard from no one. Call back to warrantee comp, they said the A-Team is no longer has a contract with them. They had the call with dispatch to get another company, to give 24 hrs. I gave 72 hrs & no call back. I had to ... view more

# 110009

Linda Ingram Dallas - TX04-30-2017

Linda Ingram Dallas TX
Posted On
04/30/17
Review No. 109841

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has been 6 weeks - came today to install disposal and dishwasher 3 hours late - didn't bother to call - reset the disposal so I didn't get a new one - needed a part for the dishwasher so it would work with my plumbing - quoted me $100 for that - said not sure if covered on the warranty - plus it looks like pipes may need to be replaced - after waiting over a month to get them out here - leaving messages which were never returned - you would think they would have accessed everything initially - the companies they use are unprofessional and after they collect the initial fee have no interest in doing the jobview less

has been 6 weeks - came today to install disposal and dishwasher 3 hours late - didn't bother to call - reset the disposal so I didn't get a new one - needed a part for the dishwasher so it would work with my plumbing - quoted me $100 for that - said not sure if covered on the warranty - plus it looks like pipes may need to be replaced - after waiting over a month to get them out here - ... view more

# 109841

Veronica McMullen Tyler - TX04-28-2017

Veronica McMullen Tyler TX
Posted On
04/28/17
Review No. 109812

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The service techs were nice . The worse experience we have ever dealt . Do not buy this warranty . They do not fix anything or have a reason to say they don't cover it.!!!!!!!

# 109812

Carlos Ortiz Cameron - NC04-21-2017

Carlos Ortiz Cameron NC
Posted On
04/21/17
Review No. 109678

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The worse and most unprofessional company that I have to deal with about my home Warranty it's a completely shame on Sears to have such a dishonest and unprofessional so called company. I wouldn't even give them one star they are so dishonest creating false reports to not cover the warranty services of my AC system in my home. Bell Cow Heating and Cooling as well as Fayetteville Heating and Cooling are also part of the same unprofessional business completely not according with the American way of doing business. Shame on you Sears for subcontracting this type of business. view less

The worse and most unprofessional company that I have to deal with about my home Warranty it's a completely shame on Sears to have such a dishonest and unprofessional so called company. I wouldn't even give them one star they are so dishonest creating false reports to not cover the warranty services of my AC system in my home. Bell Cow Heating and Cooling as well as Fayetteville Heating and ... view more

# 109678

Tommy Sarber Virginia Beach - VA04-13-2017

Tommy Sarber Virginia Beach VA
Posted On
04/13/17
Review No. 109516

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We have the Sears Home warranty through this company. We have properties in GA and VA. To be fair, we have had some good experience, but this will be the 2nd time of issues. We had a yearly checkup on our air in both places. GA went fine and he did what he should have done. The assigned tech for VA came and didn't check amp draws, did not do a temp drop, didn't clean the drains nor clean any component. He said he checked it all by sound. Never heard of that before. Wanted me to pour bleach to clean the drain. He had a checked off list without doing hardly a thing. He will not come back out and clean the drain, which causes the tstat to go out, without calling to file a claim, which in turn Sears will deny because it is a maintaining issue, not a defect. I was able to get some junk from the drain to get the stat working again. It took over two months to get a problem fixed in GA for a dryer.view less

We have the Sears Home warranty through this company. We have properties in GA and VA. To be fair, we have had some good experience, but this will be the 2nd time of issues. We had a yearly checkup on our air in both places. GA went fine and he did what he should have done. The assigned tech for VA came and didn't check amp draws, did not do a temp drop, didn't clean the drains nor clean ... view more

# 109516

Linda Sanchez Grand Prairie - TX04-10-2017

Linda Sanchez Grand Prairie TX
Posted On
04/10/17
Review No. 109449

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They look for ways not to cover anything - takes forever - once the company they dispatch to comes out - then they submit back to see if approved - I have made a total of 7 calls to see what is going on - has been over 3 weeks and I get placed on a hold-a-thon - disconnected - going to look for a company that honors what they sell when they are trying get your business - I am paying for the Ultra Home Warranty - covers everything - can't imagine what people that have the regular service haveview less

They look for ways not to cover anything - takes forever - once the company they dispatch to comes out - then they submit back to see if approved - I have made a total of 7 calls to see what is going on - has been over 3 weeks and I get placed on a hold-a-thon - disconnected - going to look for a company that honors what they sell when they are trying get your business - I am paying for the ... view more

# 109449

Jan Grayslake - IL03-11-2017

Jan Grayslake IL
Posted On
03/11/17
Review No. 109032

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Be aware that if you use this company and they provide you services you may not cancel without having to pay this amount toward the total year premium. Basically they hold you hostage to their company. You use their services and are unhappy you will be stuck with them until your contract expires.
They sent a company to my home, the company they sent to replace my furnace was not qualified, not following standards of installation, charged an additional $800.00 for what they insisted was not included. They did not vent properly, did not replace the sheet metal work they charged for, installed a thermostat that did not work, used 3" instead of 4" of standard piping etc. HOME GUARD HAS TAKEN 4 MONTHS TO HELP RESOLVE, SENT ANOTHER COMPANY TO CONFIRM THIS MESS AND CHARGED ME FOR THIS VISIT. DID NOT HELP RESOLVE THE ADDITIONAL FEES I PAID AND TO MAKE THIS ALL WORSE:
WILL NOT ALLOW ME TO END CONTRACT UNLESS I PAY ANOTHER 350.00 TO GET OUT OF MY CONTRACT.
IF YOU WOULD LIKE TO CONFIRM THIS INFORMATION PLEASE CALL ME 847-812-4129
I HAVE REACHED OUT TO THE CEO OF THIS COMPANY THRU LINKEDIN RICHARD OUTRAM AND HE PROVIDED ME WITH SOMEONE WHO HAS TAKEN WEEKS TO JUST TO TRY TO GET ME BACK 100.00 AND STILL DOES NOT RETURN CALLS.
BEYOND A SUBSTANDARD COMPANY TO PROVIDE HOME WARRANTY. view less

Be aware that if you use this company and they provide you services you may not cancel without having to pay this amount toward the total year premium. Basically they hold you hostage to their company. You use their services and are unhappy you will be stuck with them until your contract expires.
They sent a company to my home, the company they sent to replace my furnace was not ... view more

# 109032

John Scranton - PA02-23-2017

John Scranton PA
Posted On
02/23/17
Review No. 108775

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Do not buy there contract thru sears. It is a scam sears makes money and subs the work out. The fine print covers nothing. Then try to cancel and they charge a fee no more sears or cross country

# 108775

Thomas Valencia - CA12-29-2016

Thomas Valencia CA
Posted On
12/29/16
Review No. 107882

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This has been the worst experience ever! The service technicians are quick to come to your home and collect their $60 deductible but getting them out to fix anything after that is a lost cause. When they do return weeks after their first visit, they have already arranged with the warranty company to deny your claim and instead want to charge you above market rates to do the repairs. This appears to be a total scam and I'm recommend anyone who's tempted to sign up with them to check the reviews. It's not surprising, given this engagement, that Sears is going out of business. It clearly doesn't care about any of its customers.view less

This has been the worst experience ever! The service technicians are quick to come to your home and collect their $60 deductible but getting them out to fix anything after that is a lost cause. When they do return weeks after their first visit, they have already arranged with the warranty company to deny your claim and instead want to charge you above market rates to do the repairs. This ... view more

# 107882

Patrick Holland Amherst - NH12-25-2016

Patrick Holland Amherst NH
Posted On
12/25/16
Review No. 107815

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I bought this warranty from Sears as the Whole House Warranty. I opened a claim for a plumber and it took them 2 days to find one in my area. I live 40 miles from Boston. Come on! As part of the plan I am to receive a Preventive Maintenance inspection on my furnace. I requested this on November 8th, 2016 and today is Christmas Day and they still cannot locate a company to do the work. It's s total rip job!view less

I bought this warranty from Sears as the Whole House Warranty. I opened a claim for a plumber and it took them 2 days to find one in my area. I live 40 miles from Boston. Come on! As part of the plan I am to receive a Preventive Maintenance inspection on my furnace. I requested this on November 8th, 2016 and today is Christmas Day and they still cannot locate a company to do the work. It's ... view more

# 107815

ISRAEL SALGUERO WOODBRIDGE - VA12-21-2016

ISRAEL SALGUERO WOODBRIDGE VA
Posted On
12/21/16
Review No. 107732

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DON NOT TRUST CROSS COUNTRY IS A WAIST OF YOUR HARD EARN MONEY. This is a Ripoff, they are good to take your money but when is time to use their service IS A FRUSTRATION, ASPEN AC IN dumfries VA is there sorry representative, MORE THAT ONE MONTH WAITING FOR THEM TO FIX MY HEATHER, thanks God I manage to keep my home warm other wise we will be freezing. SHAME ON YOU!!!!!!!!!!!!!!!!!!!!!!! I AM CANCELLING THIS 31.95 A MONTH. AND ASPEN stay away from them RUDE, HUNGRY FOR MONEY THAT IS ALL THEY ARE. I WILL GIVE THEM NO STARS AT ALL. view less

DON NOT TRUST CROSS COUNTRY IS A WAIST OF YOUR HARD EARN MONEY. This is a Ripoff, they are good to take your money but when is time to use their service IS A FRUSTRATION, ASPEN AC IN dumfries VA is there sorry representative, MORE THAT ONE MONTH WAITING FOR THEM TO FIX MY HEATHER, thanks God I manage to keep my home warm other wise we will be freezing. SHAME ON YOU!!!!!!!!!!!!!!!!!!!!!!! I ... view more

# 107732

Judi Herring Henderson - NV12-19-2016

Judi Herring Henderson NV
Posted On
12/19/16
Review No. 107685

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NEVER deal with this company. I had a warranty through Sears and Sears changed to this 3rd-party provider which in turn subbed out the work to a 4th party. The local service tech I saw first spoke broken English, had terrible body odor, asked me for parts to do his job, and botched the repair. I ended up paying over $200 for a repair that Cross Country refused to authorize and for which Sears quoted me $600. It was eventually fixed for $75. CCS does not reply to emails. Their basic play is to ignore the customer. view less

NEVER deal with this company. I had a warranty through Sears and Sears changed to this 3rd-party provider which in turn subbed out the work to a 4th party. The local service tech I saw first spoke broken English, had terrible body odor, asked me for parts to do his job, and botched the repair. I ended up paying over $200 for a repair that Cross Country refused to authorize and for which Sears ... view more

# 107685

Ivette Holmdel - NJ11-30-2016

Ivette Holmdel NJ
Posted On
11/30/16
Review No. 107358

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Getting this warranty through Sears is the worse mistake I made. I had a problem with my Bosch dishwasher, after spending literally over 12 hours on the phone, I had a service center-Home Central Appliance come out to fix my dishwasher. The technician was great and seemed to really know what he was doing. Fixed my dishwasher, but put the door back on too tightly and the door cracked. Sears will not help me. According to them, they do not cover the door on the dishwasher, even though it was their technician that broke the door! I was told need to contact Home Central directly, they are responsible. Unfortunately, Home Central does not answer their phone & have not returned any of my many calls and Sears will not help me. This warranty is a scam. This was the first problem. Next time I needed their service they scammed me again! Sent out a service center knowing full well that my unit would not be covered by them. I am furious. I cannot get out of my contract with them & they do not do what they are contracted to do.view less

Getting this warranty through Sears is the worse mistake I made. I had a problem with my Bosch dishwasher, after spending literally over 12 hours on the phone, I had a service center-Home Central Appliance come out to fix my dishwasher. The technician was great and seemed to really know what he was doing. Fixed my dishwasher, but put the door back on too tightly and the door cracked. Sears ... view more

# 107358

Glenn Norris Auburndale - FL10-13-2016

Glenn Norris Auburndale FL
Posted On
10/13/16
Review No. 106498

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I was solicited via the telephone by Cross Country Home Services. The representative did so by stated this coverage was offered through my mortgage company. They told me I should receive a packet in the mail with in 7-10 business days. They also informed me I would begin being billed almost $50.00 a month (which would automatically be added to my monthly mortgage payment). After not receiving any information and waiting 15 days I called them. I talked to a representative who apologized and said he would get the information right out. I was also given an email option which I took. I never received any information from the company. I called today and stated I wanted to cancel. The representative asked why. I said because I have no idea what your warranty stipulates. She began making excuses about the mail and weather conditions. I said please just cancel. I had to insist the policy be cancelled at least 5 times before she finally gave me a cancelation number. Serious bad customer service. view less

I was solicited via the telephone by Cross Country Home Services. The representative did so by stated this coverage was offered through my mortgage company. They told me I should receive a packet in the mail with in 7-10 business days. They also informed me I would begin being billed almost $50.00 a month (which would automatically be added to my monthly mortgage payment). After not receiving ... view more

# 106498

Boyce Falls Bullock - NC10-01-2016

Boyce Falls Bullock NC
Posted On
10/01/16
Review No. 106224

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We had a refrigerator give us problems getting the freezer drawer to slide out. A technician diagnosed the problem and advised that he didn't think the part was available and we would probably get a new refrigerator. A week later Cross Country denied the claim, stating that they did not cover drawers or racks. The contract clearly states that they cover tracks which is what was diagnosed (tech. called them rails).
A terrible company to deal with - don't waste your money on them.view less

We had a refrigerator give us problems getting the freezer drawer to slide out. A technician diagnosed the problem and advised that he didn't think the part was available and we would probably get a new refrigerator. A week later Cross Country denied the claim, stating that they did not cover drawers or racks. The contract clearly states that they cover tracks which is what was diagnosed ... view more

# 106224

Faye Hall Bar Nunn - WY09-28-2016

Faye Hall Bar Nunn WY
Posted On
09/28/16
Review No. 106167

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I too, would like to give a negative star rating! This company is horrible! We were happy customers for 5 years til our refrigerator quit. We had 7 call-outs, 6 times and tech showed up and one time on a Saturday when we waited all day and NO ONE showed up! They replaced every part on the fridge so they said, but never did fix it right. Fridge is making noise like it did when it quit first time. We have gone two months without proper working refrigerator. We went through the hottest month of the summer without one. This company thinks that is ok. They replaced our washer right away when it quit. They will not fix our fridge. They tell us this is standard procedure for a fridge. This company has several subdivisions; ours is HMS Home Warranty. Beware! They are hard to get ahold of at times, too. I have waited up to two hours and run my phone battery dead trying to reach them at times, too. Definitely NOT worth your money!!!!!view less

I too, would like to give a negative star rating! This company is horrible! We were happy customers for 5 years til our refrigerator quit. We had 7 call-outs, 6 times and tech showed up and one time on a Saturday when we waited all day and NO ONE showed up! They replaced every part on the fridge so they said, but never did fix it right. Fridge is making noise like it did when it quit first ... view more

# 106167

JASON GOSNELL MONCKS CORNER - SC09-18-2016

JASON GOSNELL MONCKS CORNER SC
Posted On
09/18/16
Review No. 105948

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Avoid this company, A ripoff. Contractors are horrible and ripoff also. They took over 3 months to repair my ac unit and I had to pay over $1150 as my part. The contractors do not show up on time and are diserespectful and I even had one smoke in my attic as if I would not notice or find out. They do not pay attention to details and half ass do the job and expect you to finish the details. This company and their contractors are horrible and I would not recommend to one person. The customer service is horrid. Always on hold and always passed off to the next representative. They took so long on the claim that I have damage to my house that I will have to pay to fix because these people and their contractors are just down right horrible. If there is a class action lawsuit against this company please let me know because I would love to join. Avod this company at all costs.view less

Avoid this company, A ripoff. Contractors are horrible and ripoff also. They took over 3 months to repair my ac unit and I had to pay over $1150 as my part. The contractors do not show up on time and are diserespectful and I even had one smoke in my attic as if I would not notice or find out. They do not pay attention to details and half ass do the job and expect you to finish the details. ... view more

# 105948

Jan Long Washington - GA08-26-2016

Jan Long Washington GA
Posted On
08/26/16
Review No. 105363

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Cross Country (Sears) Home Warranty will do anything to get out of doing a repair or replacement. I would not recommend this company to anyone.They will not call you back, take several weeks to come see about a repair, and the amount paid is definitely not worth the service.