Customer Care

Network or service problems? No problem.

SpatialBuzz will arm your Care Agents with simple but powerful screens to allow them to deal effectively with network and service related issues: what the problem is; who is being affected; and when the fix should be expected. You can opt customers in to social media updates so that they know that you are working on their problem. And in real-time, the crowdsourced customer feedback will be used by the network teams to prioritise problems better and address them more quickly.