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NOTE: This digital Guidebook is in PDF format. Upon completion of purchase, it will be immediately available to you in your "My On-Demand Library."

Inside Self-Storage Facility-Operation Guidebook 2018 [Digital]Whether you’re a self-storage owner or manager, your understanding of the myriad aspects connected to facility operation has a direct correlation to the success and sustainability of the business. This Guidebook provides guidance to help operators maximize the performance of a self-storage asset with respect to occupancy, revenue, curb appeal, sales, customer service, marketing, staffing, security and so much more. Topics include:

Asset & Money Management

Operational health

Facility value

Management reports

Policies and procedures

Facility audits

Pricing

Budgeting

Expenses

Tax issues

Online auctions

Eco-friendly strategies

Sales & Service

Customer service

Sales techniques

Cross-cultural/generational strategies

Difficult tenants

Mystery shopping

Legal Issues

Top threats

Wrongful sales

Tenant life changes

Rental agreements

Litigation

Abandoned goods

Regulatory compliance

Risk Management

Emergency preparedness

Crime prevention

Crisis management

Data security

Insurance coverages

Claims filing

Workers’ compensation

Employee theft

Payment issues

Site Maintenance

Ongoing tasks

Curb appeal

Pest control

Roofs

Security

Gates

Staffing & Career Development

Company culture

Staff cultivation

Hiring and training

Wages and bonuses

Employee evaluations

Disciplinary action

Medical leave

Job responsibilities

Career development

Outsourcing & Add-On Services

Third-party management

Training

Retail sales

Boat/RV

Truck rentals

Wine storage

Records storage

Cell-tower leases

Office and shipping services

Tenant insurance/property protection

Vault storage

Marketing

Budgeting

Results tracking

Outsourcing vs. DIY

Website building

Mobile

Online reviews

Social media

Grassroots programs

E-mail strategies

Lead aggregators

Content strategies

Video

Security & Technology

Key considerations

Tools and programs

Cloud strategies

Self-service options

Unmanned operation

Management software

Access control

Video surveillance

Door alarms

Facility gates

If you prefer to purchase this guidebook in a softcover format, click here. To view other guidebooks in the 2018 series, click here.