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Desperate for a hot drink we were persuaded by the guy outside to step inside. "All we want is a cup of tea". "We serve tea in these big pots", says he. So in we went.
We placed our order and were offered 'English Breakfast'...More

We’re visiting the Escape rooms next door and we’re 30 minutes early so popped in here for a quick drink....there were nine of us and because of a new barperson they would bea couple of minutes late...twenty minutes later we were all served finally but...More

Thank lynn t

BillsRestaurant, Area Manager at Bill's Durham, responded to this reviewResponded today

Hi Lynn t
Firstly I’m sorry you had such a long wait on your drinks, we do strive to get our guests served in a timely manner.
We would like to look into this a bit more.
Could you leave your details on
hello@bills-email.co.uk
Thanks...More

Went here after booking in with the man stood outside earlier on in the day. Even though we had booked we were left waiting for ages and some of the staff didn't seem to know what they were doing (we weren't the only ones in...More

Thank ruthbeau77

BillsRestaurant, Area Manager at Bill's Durham, responded to this reviewResponded 1 week ago

Hi Ruthbeau77
Sorry to hear you didn’t have the best experience with us at Bills.
Could you possibly leave your details at
Hello@bills-email.co.uk and we can get a little more information.
Thanks
Brad

It was like a parody the decor the food the service it made me uncomfortable it was a blooming peculiar set up. I hate it when the staff are 'suppose to' act ott and pretend they really really love ye and its their hearts desire...More

Thank beesimo

BillsRestaurant, Area Manager at Bill's Durham, responded to this reviewResponded 2 weeks ago

Hi Beesimo
Thank you for taking the time to feedback about your visit with us.
I'm really sorry to hear it wasn't your cup of tea. We do have a very positive vibe in our business and the team are usually genuinely
happy to be...More

Have made frequent visits here mainly weekdays friendly staff good food and service but 1st weekend visit very busy 10min wait for seat.
But someone had since to book a table and was seated straight away so good idea
Would defiantly recommend and hope business...More

Thank apple2901

BillsRestaurant, Area Manager at Bill's Durham, responded to this reviewResponded 2 weeks ago

Hi Apple2901
Thanks for your nice feedback about your visit to Bills. Booking for weekends is the way forward!
Glad you booked and got seated in quick time.
Thanks
Brad

2nd visit in a month with first a good breakfast and nice staff just a bit slow, probably a 4 star but this visit again staff nice, but really slow service and food was just ok. To be honest there is so much choice in...More

Thank PaulF109

BillsRestaurant, Area Manager at Bill's Durham, responded to this reviewResponded 2 weeks ago

Hi Paul F
Sorry to hear you have not had a great experience with us. Slow service on two occasions and the food just being okay isn't what we strive for. Id like to get a few more details from you about your visit. Can...More

My partner and I booked a table at Bill's in Durham for our anniversary. We had never eaten at a Bill's restaurant before and were very excited to visit. We were not disappointed! Upon arrival we were greeted by a friendly server who showed us...More

Thank SunnyBee99

BillsRestaurant, Area Manager at Bill's Durham, responded to this reviewResponded 2 weeks ago

Hi SunnyBee99
It’s been lovely to read your nice comments about your visit to us. I’m glad you both had great food and service. I will be passing your comments into the team who will be really pleased to read your feedback.
Hope to see...More

This chain of restaurants look so enticing. They use the quirkiness of whatever building they inhabit to make themselves look interesting, homely, welcoming and they achieve this every time.
Mostly however I find their food a bit over priced for what it is. I have...More

Thank WMJAB

BillsRestaurant, Area Manager at Bill's Durham, responded to this reviewResponded 2 weeks ago

Hi WMJAB
I really sorry to hear you feel a bit let down by our prices and service. I’d like to understand a bit more about your visit to us. Could you leave your details at
hello@bills-email.co.uk
And we can get back to you to...More