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Online community health is a geeky passion of mine. How do you define it, or measure it? How can that data assist you to run a better online community? However, I keep running into a desire to establish a baseline, set goals, and ‘move the needle’ in some way to improve that rating. I think that can be a dangerous approach. Don’t get me wrong: targets are helpful things to have...

Hi! As you’ve no doubt noticed, this site has been dormant for quite a while since my last post. I thought I’d share some of my writing plans for 2018, so you know a bit more about what you can expect to see on this site. Sense of Community This is a current focus of mine at work, with the next major survey ready to launch in a week. As soon as I have some breathing room after rushing...