COVID-19 Update

The Pre-order feature allows you to avoid direct contact with customers (as the orders are already paid for within the app). Maintaining social distancing and not waiting in lines can easily be achieved as the pick up time is confirmed in the app.

Pre-orders

Description

The Pre-order feature allows you to receive pick up orders from your customers via the mobile app.

5. Let your customers know about your new digital service via social media.

How it works

You:

When you are ready to receive orders just switch on “Receive orders” in Merchant app.

Merchant app "Receive orders" switch

Customer:

Your customer picks the products they want from the Stampngo app, sets "pick up time" and clicks “Place order”. The order has a status “Waiting for approval”.

Pre ordering process

You:

The order immediately appears in the merchant app and you can either approve it or decline it with a comment eg "we do not have that product at the moment. Sorry!!" If the order is approved it has status “Ready for payment”.

Order is ready to be paid

Customer:

The customer purchases the order via credit/debit card or iDeal (Netherlands). The money gets paid straight into your stripe account (minus any associated fees). The order gets a status of “Paid”.

You:

When it is time to prepare the order click “Preparing” button. When the order is ready click “Done”. The customer will be notified immediately.