at the moment we have been contacted by several people who experience this issue and our specialists, with their assistance, are trying to find a solution. we will let you know once we get any results in the process of resolving the issue. we apologise for all the inconveniences it's causing you. your patience is very much appreciated.
we're working hard on sorting the problem out.
thank you.

dear players,
the following compensation will be made during this week for players using vista os who were experiencing problems with 4game application:

1. players without a premium subscription will get a week of premium subscription in compensation for the inconveniences they were having

2. for players with a premium subscription, we will extend the period of premium they lost from 16.10 till 25.10 and add one more week of premium subscription in compensation for the inconveniences they were having

we bring our sincerest apologies once again. we will do our best to avoid such terrible incidence in the future.
thank you.

we will also check if runes were used by your main character during the aforementioned period and return them to youby friday. thank you in advance for your patience.
if you do not find the runes in your warehouse on friday, please contact us.