Licensing model

Annual user licensing is the standard licensing model for all Code42 environments running CrashPlan PROe version 3.5 or later and SharePlan version 4.0 and later.

If you have questions about these licensing guidelines, please contact Sales.

CrashPlan

Annual user licenses

An annual user license is like a subscription for your users. For the duration of the license period, your users can back up, restore, and receive support and maintenance on up to four devices. The license period begins on the date purchased.

Support & Maintenance

Beginning of License Period

Purchasing

Support and maintenance are included in annual licenses. As long as your users have active annual licenses, you are able to upgrade your Code42 environment and receive support.

Annual user licenses begin their term on the date of purchase. If you add more user licenses to your environment on a later date, the new user licenses expire on a different date than the original user licenses.

You can purchase up to 250 CrashPlan user licenses directly from Licensing in your administration console. If you need more than 250 licenses, please contact Sales.

For example, if you purchase ten CrashPlan user licenses for one year, ten users can back up to or restore from any of your destinations for one year. Once these ten licenses expire, the users cannot back up or restore until you purchase and apply a new license.

Evaluation user accounts

An evaluation user account is a free evaluation period for new user accounts. Evaluation user accounts allow you to add new users to your Code42 environment without waiting for licenses to be purchased and applied.

CrashPlan evaluation user accounts can back up and restore without an active annual license for up to 30 days. The evaluation period begins when the user account is created.

After 30 days, an administrator must purchase and apply an annual license in order for evaluation users to back up or restore.

SharePlan

Annual user licenses

An annual user license is like a subscription. Your users are licensed for sync and share, as well as support and maintenance for the duration of the license period, beginning on the date of purchase.

Support & Maintenance

Beginning of License Period

Purchasing

Support and maintenance are included in annual licenses. As long as your users have active annual licenses, you are able to upgrade your Code42 environment and receive support.

Annual user licenses begin their term on the date of purchase. If you add more user licenses to your environment on a later date, the new user licenses expire on a different date than the original user licenses.

You can purchase up to 250 SharePlan user licenses directly from Licensing in your administration console. If you need more than 250 licenses, please contact Sales.

For example, if you purchase ten SharePlan user licenses for one year, ten users can sync and share for one year. Once these ten licenses expire, the ten users can no longer sync files and folders, create shared links or plans, or access the SharePlan web app.

Evaluation user accounts

An evaluation user account is a free evaluation period for new user accounts. Evaluation user accounts allow you to add new users to your Code42 environment without waiting for licenses to be purchased and applied.

SharePlan evaluation user accounts can sync and share without an active annual license for up to 30 days. The evaluation period begins when the user account is created.

After 30 days, an administrator must purchase and apply an annual license in order for evaluation users to back up or restore.

License consumption

All users associated with one or more archives require an annual user license.

For CrashPlan, a user is associated with backup archives that contain data from the user's devices. If the CrashPlan app is installed per user on a device, each CrashPlan user on that device requires a separate license.

For SharePlan, a user is associated with plan archives that contain data for each plan in which the user is a member.

The following scenarios provide examples of users who consume a license and those who do not:

Consume A License

Do Not Consume A License

Active user associated with one or more CrashPlan or SharePlan archives

Deactivated user associated with a CrashPlan or SharePlan archive in cold storage

Viewing your licenses

The administration console displays current licensing information with an Internet connection to Code42’s licensing store. This view provides the ability to manage and view the status of your licenses, and also allows you to directly purchase and apply new or renewed licenses.

If your Code42 environment cannot present the licensing interface, your administration console will present a basic local licensing interface. Licenses cannot be purchased or renewed directly from this screen; you must visit the Code42 licensing store in a separate browser to purchase a product license key and then return to the licensing screen and apply it.

Contains a list of licensing-related tasks you are able to perform, including adding licenses.

c

Summary - CrashPlan

Synopsis of your current total license usage for CrashPlan PROe, including:

Number of licenses available

Number of licenses currently consumed by users

Number of licenses that will expire in 90 days

Number of evaluation users

d

Summary - SharePlan

Synopsis of your current total license usage for SharePlan, including:

Number of licenses available

Number of licenses currently consumed by users

Number of licenses that will expire in 90 days

Number of evaluation users

e

Purchase Licenses

Takes you to the store where you can purchase additional, subscription-based user licenses.

f

License Schedule - CrashPlan

Contains information about when any of your CrashPlan PROe licenses are set to expire and how many licenses are affected. The License Schedule displays the next batch of licenses that will expire.

g

License Schedule - SharePlan

Contains information about when any of your SharePlan licenses are set to expire and how many licenses are affected. The License Schedule displays the next batch of licenses that will expire.

h

Name

Lists descriptive names for each of your CrashPlan PROe and SharePlan licenses.

i

Type

Shows whether each license applies to CrashPlan PROe or SharePlan

j

Key

The first 5 characters in the purchased Product License Key. Mouse over to display the full Product License Key.

k

Users

Number of users licensed by this Product License Key.

l

Started

Date the licenses went into effect.

m

Expires

Date the licenses expire. Any users licensed under this Product License Key will stop backing up (CrashPlan) and syncing (SharePlan) on this date if the licenses are not refreshed. Additionally, they will be unable to restore (CrashPlan) or share (SharePlan) until the licenses are refreshed.

Action menu

Command

Description

Add Product License Key

Enter additional Product License Keys to apply purchased products to your Code42 environment. You can enter multiple Product License Keys by separating each key with a new line.