Lamberton, Cait 1975-

The Cambridge handbook of consumer psychology by Michael I Norton(
Book
)14
editions published
between
2015
and
2017
in
English and Undetermined
and held by
212 WorldCat member
libraries
worldwide
Why do consumers make the purchases they do, and which ones make them truly happy? Why are consumers willing to spend huge
sums of money to appear high status? This handbook addresses these key questions and many more. It provides a comprehensive
overview of consumer psychology, examining cutting-edge research at the individual, interpersonal, and societal levels. Leading
scholars summarize past and current findings and consider future lines of inquiry to deepen our understanding of the psychology
behind consumers' decision making, their interactions with other consumers, and the effects of societal factors on consumption.
The Cambridge Handbook of Consumer Psychology will act as a valuable guide for faculty as well as graduate and undergraduate
students in psychology, marketing, management, sociology, and anthropology

Mapping out marketing : navigation lessons from the ivory trenches(
)5
editions published
in
2018
in
English
and held by
89 WorldCat member
libraries
worldwide
Sea-changes in society, technology, consumer expectations and our understanding of behavioral economics have caused us to
rethink our understanding of the scope of knowledge required to navigate, analyze and shape consumer behavior. You hold in
your hand a field guide for this adventure. Ron Hill and Cait Lamberton have gathered together the very top professors from
around the world and invited them to share the beliefs, practices and wisdom that they have developed and honed across years
and contexts. Each of these luminaries shares personal stories and deep insights about the way that not only business works,
but the way we, ourselves, navigate the world. These short contributions are contained in eight "destinations" that showcase
overlapping and essential topics, ranging from technology to subsistence marketplaces, followed by unique questions that are
answered by the material provided. The research described has helped the field understand the central role of exchange in
marketing relationships, and how product features, pricing strategies, delivery mechanism and various communication modalities
create or fail to produce functioning marketplaces around the world. In addition, it reminds us all of the need to continue
to learn, to grow, and to share our knowledge in whatever corner of the marketing world we find ourselves

More Than a Feeling: The Role of Empathetic Care in Promoting Safety in Health Care(
)
in
English
and held by
1 WorldCat member
library
worldwide
In this article, the authors use inductive and deductive methods to explore the role of empathy in care-giving jobs: specifically,
the relationship between empathetic care and patient safety. The authors argue that empathetic care is evidenced by extra-role
behavior, emotional engagement, and relational richness between paid caregivers and clients. They develop a model using qualitative
interviews with paid caregivers and test it using quantitative case studies in six skilled-nursing facilities. Findings show
that empathetic care predicts patient safety, but only under some circumstances. Specifically, patient load, overtime work,
and financial hardship dampen the otherwise positive relationship between empathetic care and safety. The authors discuss
the implications of these findings for the design of care jobs

The Power of Voice in Stimulating Morality: Eliciting Taxpayer Preferences Increases Tax Compliance(
)1
edition published
in
2018
in
English
and held by
1 WorldCat member
library
worldwide
Abstract : Decisions about paying taxes represent one of the most common moral quandaries faced by citizens. In the present
research, we argue that taxpayer compliance can be raised by increasing "voice": allowing taxpayers to express non‐binding
preferences about the way their taxes are used. We first test for effects of preference expression on tax compliance with
a tax in a laboratory setting. Here, we find that allowing participants to express non‐binding preferences over tax spending
priorities leads to a 16% increase in compliance. A follow‐up online study tests this treatment with a simulation of paying
US federal taxes. Allowing taxpayers to express their preferences on the distribution of government spending reduces the stated
take‐up rate of a questionable tax loophole by 15%. A third experiment shows that this effect only occurs when taxpayers have
voice in spending on preferred tax categories, allocating tax dollars across disliked spending categories increased neither
feelings of voice nor likelihood of payment. Abstract : This article is part of the issue "Marketplace Morality"

Eliciting taxpayer preferences increases tax compliance by Cait Lamberton(
)1
edition published
in
2014
in
English
and held by
1 WorldCat member
library
worldwide
Two experiments show that eliciting taxpayer preferences on government spending -- providing taxpayer agency -- increases
tax compliance. We first create an income and taxation environment in a laboratory setting to test for compliance with a "lab
tax." Allowing a treatment group to express non-binding preferences over tax spending priorities leads to a 16% increase in
tax compliance. A follow-up online study tests this treatment with a simulation of paying US federal taxes. Allowing taxpayers
to signal their preferences on the distribution of government spending results in a 15% reduction in the stated take-up rate
of a questionable tax loophole. Providing taxpayer agency recouples tax payments with the public services obtained in return,
reduces general anti-tax sentiment, and holds satisfaction with tax payment stable despite increased compliance with tax dues.
With tax noncompliance costing the U.S. government $385 billion annually, providing taxpayer agency could have meaningful
economic impact. At the same time, giving taxpayers a voice may act as a two-way "nudge," transforming tax payment from a
passive experience to a channel of communication between taxpayers and government