Provide you with a reception area and information area that are easy to access

Provide assistance

Offer you a seat

Give you free information about local tourist attractions

Display and circulate information on opening times, in at least one foreign language

Be open at least 120 days a year, including Saturdays and Sundays in the tourist season or during special events

Reply to your messages all year round

Provide a permanent reception service staffed by personnel speaking at least one foreign language

Provide tourist maps and guides in paper form

Give you access to its bilingual website

Provide tourist information on the following subjects, in paper form, translated into at least one foreign language:

all rated tourist accommodation including, as a minimum, the name of the establishment, postal address, e-mail address, website address, telephone number and rating;

• monuments and sites of interest to tourists, and cultural, natural and leisure attractions, which may include admission fees, opening periods and times, websites, telephone numbers and postal addresses

events and activities;

emergency telephone numbers

Update its tourist information every year

Display emergency telephone numbers outside

Handle your complaints and measure customer satisfaction

Offer the services of a holiday advisor

Guarantee that the information on local tourist attractions is up-to-date and reliable

Update the data on tourist attractions in its geographical area of activity