Southwest Airlines president misses luncheon – flight delayed

Colleen Barrett, president emerita of Dallas-based Southwest Airlines, was scheduled to speak Wednesday to the San Antonio chapter of the American Marketing Association during its monthly luncheon, set for Quarry Golf Club. Barrett is the kind of speaker any business group would love to present, and luncheon reservations sold out.

Her topic: “How Southwest Airlines employees understand they are in the customer service business but also happen to provide airline transportation.”

Well, the airline transportation part didn’t get off the ground for AMA purposes Wednesday. Barrett reportedly was stuck in Dallas because of stormy weather there. Ah, at least the farmers are happy about the widespread rain event. That’s probably more important anyway.