Troubleshooting

Why is my website not displaying properly after you [SLB] changed or edited it? Some, or all of it, is jumbled!

Your computer’s cache most likely has the pre-edited version stored, and it is not properly displaying the new edited version. To fix this, you must clear your cache. The easiest way to clear your cache is to refresh your browser.

You can refresh by clicking this icon at the top of your browser:

On a PC: to refresh your browser, make sure your browser is open and hit the "f5" key. If that does not work, you can do a hard refresh by holding the "shift" key and pressing "f5".

On a Mac: To refresh your browser, hold down the 'Command" key and press "R"

If refreshing the browser does not help with whatever errors you are experiencing, please create a detailed document of the errors including the page name, the URL, a defined description of the errors you are experiencing, and what the page should look like. The more detail included, the better we can help you!

How can I make some quick changes or edits to the content on my website?

There are 2 ways to do this:

Most of our clients email us their changes/edits in a detailed document. If it is a handful of text changes and few image swaps, it typically takes us less than 30 minutes. If you have one of our support packages, there are no charges to make small edits and updates every month. If you have many edits or are unsure how to implement new content or a new idea, please please create a detailed document of the errors including the page name, the URL, a detailed description of the which images and/or content will be switched out. The more detail included, the better we can help you! We typically recommend using Dropbox when deailing with higher quantities or larger file sizes but if you only need a few images changes, feel free to email us.

Most of our custom websites come with a Content Management System (CMS) that allows our clients to make changes themselves.

What is my login and/or password for _________?

SLB Networks will have provided technical documentation for your Content Management System, Google Analytics, Control Panel, and PageLime accounts at the end of your project. Within the technical documentation you will be able to find logins for each account and the correct URLs needed to login with.

To reset webmail passwords, please login to the Control Panel with the URL given in your technical documentation and proceed to edit the passwords of the email address needed.

How do I delete my extra Facebook page?

Facebook has created a simple step-by-step guide on how to deactivate an undesired Facebook account. This guide can be viewed through Facebook here.

When in doubt, Google it.

Google may have the answers that you need and could not find on our website. Listed below are some tips that you can use to help with your Google Searches.

Use only important, non-filler words. An example is listed below:

DONT: Where can I find a dog park that does not need leashes

DO: Dog parks near me

Use descriptive words

Use quotation marks. An example is listed below:

If you want to specifically search for Brown Dog Shirt, you should search using "Brown Dog Shirt"

Google allows you to search for results in one specific website using site:website.com. An example is listed below: