Noticeboard

Ask our receptionists for a login so that you can use our website to the full

1. Order repeat prescriptions on-line

You can order all your repeat medications without having to put pen to paper or find your last counterfoil!

2. Synchronise your medications

It is a good idea to help us to synchronise your medications by a one off adjustment of the number of tablets you order next time using the 'synchronise medication form'

3. Book appointments on-line.

You can book (and cancel) appointments for any of the doctors for up to 8 weeks ahead

This should help you ensure that you see the doctor who knows you best

4. Consider using telephone appointments

These are available for every doctor each time they consult. It works best if the doctor knows you and you don't think you will need to be examined. There may be leeway as to the time the doctor phones you so please keep you mobile on until you have received the call.

5. Keep us up to date with changes of address, mobile numbers and email

We are increasingly using these to remind you of appointments you have booked and when reviews or blood tests are

needed

Complaints

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Anthony was locally trained in Cambridge and when not working enjoys spending time with his family and helping out with the youth and children's work at a local church.

Dr Willa McDonald

MBChB MRCP DRCOG

Willa joined the practice in 2013 after working in Suffolk for 12 years. Willa enjoys all aspects of Primary Care.

Outside interests include bee-keeping, bread making and art history.

Dr Judith Clayton

Dr Clayton joined the practice in 2014.

She qualified from Edinburgh in 1998 and worked in general practice in Edinburgh and London for 10 years before moving to Cambridge.

Judith's clinical interests are in allergy and paediatrics and is currently undertaking an MSc at Imperial. She enjoys all aspects of medicine and the variety general practice provides.

Outside work, Judith enjoys gardening and is a fellow of the Royal geographical Society

Dr Stephen Ford

BSci Hons MBChB MRCGP

Joined as a partner in 2014.

After completing a degree in biochemistry in 2005, Stephen completed his medical degree at the University of Birmingham in 2009.

Stephen is interested in all aspects of general practice especially dermatology and musculoskeletal disorders.

Originally from Cambridge, Stephens’s interests include playing the electric guitar and playing in function bands.

Dr Helen Butler (f)

MA (Hons) MBChB MRCGP DFSRH

Joined the practice in 2016

Interested in all aspects of general practice, especially general medicine and women's health

Prof Simon Griffin

MBBS MSc DM DLSHTM FPCert FRCGP

Simon joined the practice in 1999. He qualified from the London Hospital Medical College in 1986 and trained in Clinical Epidemiology and Public Health at the University of Southampton and the London School of Hygiene and Tropical Medicine before moving to the University of Cambridge in 1998. Simon leads a research programme in the University and the Medical Research Council Epidemiology Unit which aims to reduce the growing burden of diabetes, obesity and related disorders. Away from work Simon plays soccer and surfs.

Nurses

Nurse Marie Fisher

Nurse Raheal Alia

Healthcare Assistants

Mrs Tracy Sparkes

Tracy Sparks is our Health Care Assistant who sees patients for routine treatments including phlebotomy (drawing blood) ECGs and Audiograms. She also is able to do health checks and co-ordinates our Annual Health Checks (ARC) for patients who need regular monitoring of long term conditions

Mr Will Bailey (m)

Will has worked in Primary care since the age of 14, working in several local practices in administrative, dispensing, clinical, and practice management roles. When he isn't working at Lensfield Road, he works for the local GP federation.

He is particularly motivated by improving the Primary Care workforce; he was a founder of the local Community Education Provider Network (CEPN), and still sits on its board.

Practice Management

Mrs Linda Kelly

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Community Midwives

The midwife will arrange booking, antenatal bloods and scans.

Health Visitors

A health visitor is a registered nurse who has received training particularly related to babies, children and pregnant women. Their role is to provide families with children under five years old with support and advice around the general aspects of mental, physical and social wellbeing.

The contact number for the health visitors main office is 01223 222020