Latest Practice News

DOMESTIC VIOLENCE If you or someone you know is suffering from domestic violence please visit the following websites for help and adviceor contact us at the surgery https://www.nhs.uk/live-well/healthy-body/getting-help-for-domestic-violence/ https://www.gov.uk/guidance/domestic-abuse-how-to-get-help?gclid=Cj0KCQjwhZr1BRCLARIsALjRVQM1UW8Ff4Zb_hzmzHOwf1SshnENwZRQSnqZ_bg6pfqA0P-V2askfRMaAuC-EALw_wcB&gclsrc=aw.ds https://mensadviceline.org.uk/contact-us/ SAFEGUARDING CONCERNS If you have concerns about abuse of children or an adult please visit the following websites for further information or if the person […]

COVID-19 NEWS – UPDATED 22.05.2020 IMPORTANT INFORMATION ABOUT THE CORONAVIRUS (COVID-19) The NHS in North West London and Public Health England (are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to protect patients, our community and NHS staff while ensuring as many services as possible are available to […]

Alcohol Advice

Anxiety

Who do I see: IAPT Service / Back on Track

Advice: If you are experiencing anxiety symptoms for the first time, either visit Westminster Talking Therapies, or alternatively please book an appointment with a GP either online or contact reception on 020 7723 7789.

Back Pain

Who do I see: Community Pharmacy / GP after 7 days / Physiotherapy Service

Blood Pressure Monitoring

Advice: Please book an appointment online, orcontact reception on 020 7723 7789 to make an appointment. Routine appointments within 2-4 weeks.

Blood Test

Who do I see: Health Care Assistant

Advice: Please book an appointment online, orcontact reception on 020 7723 7789 to make an appointment. Appointments for blood tests MUST have been requested by your doctor or other health care professionals.

For warfarin monitoring it is preferred for all samples to be taken at the beginning of the week. If you are in doubt please call to speak to one of our Practice Nurses who will advise you.

Blue Badge Forms

Who do I see: Contact Westminster Council

Advice: The National Blue Badge Scheme does not apply in Westminster due to traffic congestion and the high demand for parking in Central London. Westminster City Council operates a White Badge scheme which works alongside a Blue Badge. If you aren’t eligible for a White Badge, you may still receive a Blue Badge.

Boils

Advice: Search for your nearest community pharmacist. For GP appointments, please book an appointment online or contact reception on 020 7723 7789 to make an appointment.

Breathlessness

Who do I see: Practice Nurse / GP or A&E for severe symptoms.

Advice: Telephone 999 or 111 if symptoms are severe. For less serious breathing issues such as COPD or chest infections. Please contact reception on 020 7723 7789 to make an appointment with a Practice Nurse.

Bruised Ribs

Advice: For pain relief, please search for your nearest community pharmacy. For difficulty breathing, please book a GP appointment online, or contact reception on 020 7723 7789 to make an appointment.

Burns

Who do I see: Practice Nurse / Urgent Care Centre if severe.

Advice: If severe, please search for your nearest Urgent Care Centre. If not, please book an appointment online or contact reception on 020 7723 7789 to make an appointment.

Cervical Smear

Who do I see: Practice Nurse

Advice: Once you are invited, please book an appointment online, or contact reception on 020 7723 7789 to make an appointment, on a day that you are not bleeding or on your period.

Chest Infections

Who do I see: GP if it persists for more than 1 week, or other chest issues (asthma)

Advice: Please book an appointment online, or contact reception on 020 7723 7789 to make an appointment. Routine appointments within 2-4 weeks.

Chest Pain

Who do I see: GP or A&E for severe symptoms

Advice: Telephone 999 or 111 if symptoms are severe. If not severe and has lasted for more than a few days, please book an appointment online, or contact reception on 020 7723 7789 to make an appointment.

Childhood Immunisations

Who do I see: Practice Nurse

Advice: Baby Clinic is run by our Practice Nurses, appointments needed for immunisations, please contact reception on 020 7723 7789 to make an appointment. Find out more at NHS Choices.

Chronic Heart Disease

Who do I see: Practice Nurse / GP

Advice: Annual clinic appointments will be sent to all CHD patients, please as for an earlier appointment if you are concerned.

Coils or Implants

Advice: Please book an appointment online, or contact reception on 020 7723 7789 to make an appointment with the correct GP/Nurse. Alternatively, to search for your nearest Family Planning/GUM Clinic, please visit the NHS website.

Contraception and Family Planning

Who do I see: Family Planning Clinic / GP / Practice Nurse.

Advice: Visit the NHS site for more information about Family Planning Clinics. Contraception and family planning appointments are available at various times every day. For a GP or a Practice Nurse, please book an appointment online, or contact reception on 020 7723 7789 to make an appointment. Routine appointments within 2-4 weeks.

Cough

Who do I see: Community Pharmacy / GP if persists for more than 3 weeks.

Depot Injections – Other

Advice: Please book an appointment online, or contact reception on 020 7723 7789 to make an appointment.

Depot Injections (Contraception)

Who do I see: Practice Nurse / Family Planning Clinic / GP

Advice: To search for your nearest Family Planning Clinic, please visit the NHS website. Contraception and family planning appointments are available at various times each day. For a GP or a Practice Nurse, please book an appointment online, or contact reception on 020 7723 7789 to make an appointment. Routine appointments within 2-4 weeks.

Diabetes Monitoring

Advice: Routine annual clinic appointments reminders will be sent to all our patients with diabetes. Reception staff will direct you to the most appropriate health care professional. Please book an appointment online, or contact reception on 020 7723 7789 to make an appointment.

Diarrhoea

Who do I see: Community Pharmacist / GP if persists longer than 7 days or in a career dealing with food or caring for others.

Drug Addiction

Ear Care / Ear Wax

Who do I see: Community Pharmacy / Healthcare Assistant

Advice: Search for your nearest community pharmacist. If you think you may need ear irrigation (‘syringing’), please speak to one of our Healthcare Assistants who will advise you by booking an appointment online, or contact reception on 020 7723 7789 to make an appointment. Also please check the following information on NHS Choices.

Earache

Who do I see: GP

Advice: Please book an appointment online, or contact reception on 020 7723 7789 to make an appointment.

ECG

Who do I see: Health Care Assistant / Practice Nurse.

Advice: Please book an appointment online, or contact reception on 020 7723 7789 to make an appointment.

Eczema

Who do I see: Community Pharmacy / GP if persists for more than 4 weeks or is infected.

Eye Injuries

Fit Notes (Sick Notes)

Who do I see: Self certify first 7 days, then routine GP appointment.

Advice: For a GP, please book an appointment online, or contact reception on 020 7723 7789 to make an appointment. If you have been discharged from hospital, your hospital team will issue any fit notes for the entire period of your recovery. Please contact the ward staff (even after discharge). Schools should not request a GP letter to confirm absence, this can be written by a parent or guardian.

Flu

Who do I see: Community Pharmacy / GP if persists for more than 7 days or difficulty breathing.

Flu Vaccine

Who do I see: Practice Nurse

Advice: Please contact reception on 020 7723 7789 to make an appointment.

Forms, Certificates and Medical

Who do I see: GP Surgery Receptionist

Advice: A medical examination will be booked if necessary. Completion of forms, certificates and medicals are not covered under the NHS. Payment for reports must accompany the request or appointment booking (i.e. in advance). Charges are aligned with the BMA’s guidelines. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. Allow up to 28 days for the process to be completed, you will be contacted by phone when your form is ready for collection. Please note we do not sign passport forms.

Holiday Cancellation Certificate

Who do I see: GP Surgery Receptionist.

Advice: Please attend in person or post the documentation and payment. Holiday Cancellation forms are not covered by the NHS, there will be a charge for this service. Payment for reports must accompany the request or booking (i.e in advance). Charges are aligned with the BMA’s guidelines. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 28 days for the process to be completed, you will be contacted by phone when your form is ready for collection.

Insurance Reports

Who do I see: GP Surgery Receptionist

Advice: Completion of forms, certificates and medicals are not covered under the NHS. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.

Medical Reports

Who do I see: GP Surgery Receptionist

Advice: Completion of forms, certificates and medicals are not covered under the NHS. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.

Medication Reviews

Who do I see: Clinical Pharmacist

Advice: Please book an appointment online, or contact reception on 020 7723 7789 to make an appointment.

Missed Contraception / Emergency Contraception

Who do I see: Community Pharmacy / Practice Nurse / GP / Family Planning Clinic

Phobias

Pneumococcal Vaccine

Who do I see: Practice Nurse

Advice: Please contact reception on 020 7723 7789 to make an appointment.

Prescription

Who do I see: Receptionist / Online

Advice: A GP appointment may be needed but please contact reception on 020 7723 7789 who will help direct your specific prescription query. Alternatively, if you would like to order or cancel your repeat prescriptions, you can do this by using our online services.

Removal of Stitches

Advice: Please contact reception on 020 7723 7789 to make an appointment.

Ring Pessary

Who do I see: GP

Advice: Please book an appointment online, or contact reception on 020 7723 7789 to make an appointment.

Shingles Vaccine

Who do I see: Practice Nurse

Advice: Please contact reception on 020 7723 7789 to make an appointment.

Sick Note / Fit Note

Who do I see: Self certify first 7 days, then routine GP appointment.

Advice: For a GP, please book an appointment online, or contact reception on 020 7723 7789 to make an appointment. If you have been discharged from hospital, your hospital team will issue any fit notes for the entire period of your recovery. Please contact the ward staff (even after discharge). Schools should not request a GP letter to confirm absence, this can be written by a parent or guardian.

Travel Vaccinations

Advice: Please book an appointment with the Practice Nurse at least 1 month before travelling. Contact reception on 020 7723 7789 to make an appointment.

Urine Infections

Who do I see: GP

Advice: Please bring a urine sample into the consultation; sterile pots available at reception. Please book an appointment online, or contact reception on 020 7723 7789 to make an appointment.

Vaginal Discharge

Who do I see: Practice Nurse / Sexual Health Clinic / GP

Advice: You can search for your nearest Community Pharmacist. If you are sexually active you can also visit either your local sexual health clinic, or for an appointment please book online or contact reception on 020 7723 7789.

Verruca

Who do I see: Community Pharmacy / GP if painful or it is a recurring issue