Do people really hate Facebook this much?

Facebook scores worse than banks, utilities and even – gasp! – cable companies in a new list based on customer-satisfaction surveys. Do people really hate the social network that much?

According to a recent Business Insider report, Facebook had the 10th-worst rating in the American Customer Satisfaction Index, giving it a rank below Bank of America, Dish Network, Pacific Gas and Electric, JPMorgan Chase, AT&T Mobility, Long Island Power Authority, UnitedHealth and other companies from notoriously hated industries.

But people were more satisfied with Facebook than they were with MySpace, American Airlines, United Airlines, U.S. Airways, Comcast, Delta Airlines and Pepco, among others.

Why do people hate Facebook so much?

Privacy, privacy, privacy, reports Business Insider. It’s concern over privacy that keeps people wary of the social network … and I’m sure the not-so-flattering portrayal of CEO Mark Zuckerberg in “The Social Network” didn’t help.

But, then, why do people keep using Facebook?

I should ask all of my friends. Hold on … I gotta post this to Facebook.