Wholesale: Products & Services

Product Catalog (PCAT)

Resale - Public Access Lines (PAL) Service - V25.0

NOTE: Smart PAL service is grandfathered effective August 19, 2015 and is no longer available as a new service effective in all CenturyLink QC states.

Product Description

CenturyLink's retail telecommunication service, Public Access Line (PAL),
is available for resale by Competitive Local Exchange Carriers (CLECs)
to Payphone Service Providers (PSPs). Additional information about
resale of CenturyLink's wholesale PSP service can be found in Resale
- General.

PAL is a 2-wire, loop start business access line that is similar
to Plain Old Telephone Service (POTS). PAL offers connectivity to
the CenturyLink exchange network so the general public will be able to
place telephone calls from public locations such as airports, schools,
dormitories and correctional institutions.

A PSP who wants to connect their hardware to the exchange network will place the order for the PAL. Once the order connection is complete, access is provided to the network along with any elected screening and blocking. For required and option blocking values, refer to Blocking Procedure.

Types of PAL services are:

Basic PAL - Provides a connection for your PSP's "smart" or
instrument-controlled payphone to the CenturyLink Switched Network.
Depending on the state, Basic PAL may be billed using a flat,
measured, or message monthly rate. Measured or message rates may
include a call allowance for a set number of local sent paid calls
which are included in the monthly recurring charge.

Basic PAL includes all functions associated with the CenturyLink
network such as access to operator, sent paid (1+), N11 and
800/888 services. Coin collection and/or return of coins are
controlled by the PSP's pay telephones.

Smart PAL service - A service for connecting your PSP's "basic"
or network-controlled payphone to the CenturyLink Switched Network.
Depending upon the state, Smart PAL may be billed using a flat,
measured, or message monthly rate. Smart PAL provides your PSP
coin control, ability to set usage rates to the end-user for local
calls and low per minute rates for intra-Local Access and Transport
Area (LATA) sent paid (1+) calls.

NOTE: Due to Network changes, effective July 24, 2015, Smart PAL will temporarily be unavailable to provide operator assistance on 1+ dialed numbers.

Guestline/ Coinless" Subscriber Service/Interexchange Carrier
(IXC) Access Line - Provides a connection for your PSP's "smart"
or instrument-implemented, coinless telephone to the CenturyLink Switched
Network. Providing restricted access to the network, these lines
are programmed to block direct dialed toll service. These services
may also be billed using a flat or usage sensitive rate. Often
used for courtesy phones or inmate facilities, Guestline/Coinless
lines offer your PSP significant control of equipment usage.

Terms and Conditions

For use with Federal Communications Commission registered and
approved instruments only

With Touchtone

With Dual Service, where available

With Optional Toll Calling Plans

With CenturyLink Advanced Intelligent Network (AIN) services

With Vendor Billing Service (VBS)

With Vendor Non Sent Paid Commission Plan (VCP)

PAL is not available with:

Custom Calling services

Call Management and Custom Local Area Signaling Services (CLASS™)
services

Off Premises Extensions

CenturyLink Voice Messaging Service (VMS)

CenturyLink High-Speed Internet

The following terms and conditions apply to PAL in general:

Changing to or from a PAL service may require a telephone number
change

CenturyLink is not liable for shortages of coins deposited and/or
collected from pay telephones

CenturyLink is not liable for end-user fraud associated with the failure
of the PSP's pay phone to perform correctly.

Specifically to Basic PAL only, the following conditions must be
met:

Establish a separate line for each coin/coin-less telephone
instrument installed

When direct dialed calls are interLATA or international in nature, coin rating is not available, The payphone vendor must either provide the rating of the call, to ensure the correct coin is collected, or provide alternative calling via set programming.

The telephone sets must be capable of rating sent-paid local
calls and must not harm the CenturyLink network.

Reseller CLECs and their PSPs must ensure:

Installation, maintenance and operation of the pay telephone

Coin collection and/or return of coin functions for Basic PAL

Refund of coins when lost or collected in error

Rates and charges incurred on the PAL, as toll adjustments will
not be allowed on the account unless it is a CenturyLink error

Payment of maintenance service charges when the problem is isolated
to the pay telephone set.

You must provide CenturyLink with accurate end-user location information
for state regulated emergency reasons. Information regarding 911/Enhanced
911 (E911) is located in Access
to Emergency Services (911/E911).

CenturyLink will accept one white page directory listing for each main
telephone number at no charge. Listings for resale PAL are considered
to be business listings. Additional information about directory
listings is available in White
Pages Directory Listings.

Rates

CenturyLink's retail rates for PAL, less any applicable resale discount,
apply to resold PAL. Rates and/or applicable discounts are available
in Exhibit A or the specific rate sheet in your Interconnection
or Resale Agreement

Tariffs, Regulations and Policy

Additional information is available in your Interconnection or
Resale Agreement.

Payphone Specific Digits (PSDs) or "Flex ANI codes" are used in the payphone industry as part of the dial around compensation process (also known as Per Call Compensation). PSDs are transmitted by Flex ANI software and are provided as part of the Resale PAL service.

PSPs often request to test and verify that the PAL service is accurately functioning. The CenturyLink FLEX ANI test number is 877-663-6344.

Optional Features

PAL optional feature availability and pricing may vary according
to the state specific Tariffs/Catalogs/Price
Lists. PAL optional features availability may vary based on
Central Office capability.

Requests for multiple conversions to PAL can be made on the same
local service request, provided the request is based on service
currently on the same Customer Service Record (CSR) for the same
end-user, at the same location, and for the same due date.

Line USOCs are required on your request and identify the type of
service you are requesting and vary by state. Refer to Tariffs/Catalogs/Price
Lists to determine state specific requirements.

Valid Line USOCs are:

Description

USOCs

Basic Flat - 1 Way Out Only

1GY, 1MZ, 1N8, 1P9,1PZ, A7F

Basic Flat - 2 Way

1FY, 1FZ, 1KY, 1NP, 1NT, 12Y, 122, 172, AL2

Basic Measured - 1 Way Out Only

11G, 11Y

Basic Measured - 2 Way

1WE, 1WK, 1WN, 12G, 14S, 15Q, 15W, 16Q, 17Q, 19M, 19Q, 19V,
152, 192

Basis Message - 1 Way Out Only

16Q

Basic Message - 2 Way

1MA, 1MT, 1W3, 17Q, 182

SMART - Flat - 1 Way Out
(Grandfathered as of 08/19/2015)

5FO, 14C, A6F

SMART - Flat - 2 Way
(Grandfathered as of 08/19/2015)

5FP, A6J

SMART - Measured - 1 Way Out Only
(Grandfathered as of 08/19/2015)

12R

SMART - Measured - 2 Way
(Grandfathered as of 08/19/2015)

12E

SMART - Message - 1 Way Out Only
(Grandfathered as of 08/19/2015)

14C

SMART - Message - 2 Way
(Grandfathered as of 08/19/2015)

1NH

Primary Interexchange Carrier (PIC), Local Primary Interexchange
Carrier (LPIC), and Telephone Number (TN) entries are required with
each primary and additional line USOC. Information regarding PIC
and LPIC is available in Long
Distance Carrier Selection Overview.

Provisioning and Installation

CenturyLink will provide a Standard Network Interface (SNI) or a registration
jack at the demarcation point - the authorized access point for
connection to the CenturyLink network. The SNI is mounted in a visible
and accessible location.

The demarcation point will be placed within 12 inches (or a similarly
reasonable distance) of the protector or regulated facility in accordance
with CenturyLink policy and FCC docket 88-57. Should you desire CenturyLink
to wire from the demarcation point to your PSP's equipment location,
you can elect to do so by agreeing to pay time and materials charges.
CenturyLink will not connect PSP equipment to the line.

Maintenance and Repair

When placing trouble reports, the account telephone number and/or
the appropriate circuit identification must be provided by you.
General maintenance and repair activities are described in the Maintenance
and Repair Overview.

Training

Local CenturyLink 101 "Doing Business With CenturyLink"

This introductory web-based training course is designed to teach the Local CLEC and Local Reseller how to do business with CenturyLink. It will provide a general overview of products and services, CenturyLink billing and support systems, processes for submitting service requests, reports, and web resource access information. Click here for Course detail and registration information.

Contacts

Frequently Asked Questions (FAQs)

1. If a caller loses coins in a pay telephone that is defective,
who is responsible for taking the repair call?
The PSP is responsible for maintaining the working condition of
their telephone units and refunding any lost coins. Defective telephone
units should not be reported to the CenturyLink repair bureau.

2. Should I as a Reseller contact the CenturyLink PAL team organization
concerning my PAL issues?
No, the CenturyLink PAL team is established for working relationships
between PSPs and CenturyLink only. You should address your PAL service
issues through your normal channels as a Wholesale Reseller, not
as a PSP.