Chief Concierge - Ritz Carlton Residences Bangkok

Luxury Hotels & Resorts (Thailand) Ltd.

Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required

CORE WORK ACTIVITIES

Maintaining Concierge Goals

• Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

• Supports employees understanding of customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service levels.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Informs and/or updates the executives and the peers on relevant information in a timely manner.

• Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.

The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Career Level

Yr(s) of Exp

Qualification

Company Industry

Job Function

Salary negotiable

Salary provided

Employment Type

Full Time, Permanent

Benefits

Dental insurance

Five-day work week

Life insurance

Medical insurance

Performance bonus

About Luxury Hotels & Resorts (Thailand) Ltd.

Le Méridien Chiang Mai presents a portal to a new perspective in accommodation set in the heart of Thailand’s northern capital. The hotel exudes an intriguing blend of Le Méridien’s European heritage and the local Lanna era-style to deliver a contemporary cultural experience backed by a natural outdoor canvas.

The hotel’s 383 guestrooms await tech-savvy travellers, who can stay connected with broadband internet and enjoy a modern entertainment experience centred on a high-definition LCD television. Most rooms overlook Doi Suthep Mountain while all rooms are outfitted with a signature Le Méridien Bed to ensure a restful night’s sleep.

Two gourmet restaurants serve international and Italian cuisine, and the hotel’s two bars present cocktails, fruit infusions and a selection of coffees and light snacks throughout the day. Conference and banquet facilities can cater to small social functions and large 1,000-delegate conventions, while The Spa and a fully-equipped Fitness Centre enhance guest’s wellness during their stay. Just 07 km. from Chiang Mai International Airport and minutes from the railway and bus stations, Le Méridien Chiang Mai sits on Chang Klan Road, where guests can sample local delicacies at the many eateries, explore ancient temples and hunt through shops and the nearby Chiang Mai Night Bazaar and Chiang Mai Arcade.