Robert Dunnett

Marc Somers

Sam Giambrone

Wayne Clark

Ashley Hadfield

Parts Advisor

DepartmentAftersales

Lee Matthews

Parts Advisor

DepartmentAftersales

Shaun Stone

Parts Advisor

DepartmentAftersales

Don Brown

Parts Advisor

DepartmentAftersales

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Booked in service + said the boot switch at the back of the car was not working.This was not repaired and I am asked to bring the car back for 1-2 days.

06.11.2018Service

Always receive a friendly and professional service. Car always looks smart after the valet too!

06.11.2018Service

Ticked all the boxes

02.11.2018Service

Service centre are excellent however marked very satisfied because I often receive calls from the sales team about events I am not always called back a a promised when I expanded I am looking to change my car for a smaller model.

01.11.2018Service

Service was just fine. Always was kept informed as to how long the service would be. (i waited for my service)

01.11.2018Service

fabulous

31.10.2018Service

Very friendly staff at the service department. Comfortable waiting area.great little touch off the service technician sending a video of the service.

31.10.2018Service

good service, efficient and friendly people, good facilities for waiting while the job is done.

30.10.2018Service

Some outstanding service items to be completed

30.10.2018Service

Very satisfied, I just find BMW are very honest when it comes to repairs and issues, I hope I can continue to trust them.

30.10.2018Service

As above " The best"

30.10.2018Service

After allowing the service dept to keep my car for another day to get a part, the vehicle was returned to me with a rattle coming from the centre console area. The driver who returned the car must have heard it but did not inform the dealership

Only negative was I not told about any service plans service plans. First service and was told I would be spoken about it did not bring it up myself as was not sure it was still an opinion

25.10.2018Service

All questions I had were well answered

25.10.2018Service

This was only for an MOT and the car was washed and cleaned inside- all for the cost of the MOT

23.10.2018Service

Always a good experience

23.10.2018Service

Very professionally handled

22.10.2018Service

I asked for you you to price compare on a new tyre and you came up trumps.

18.10.2018Service

I have been a customer of Specialist Cars, Stevenage for over 20yrs, and have experienced the highest levels of customer service in every visit.

18.10.2018Service

Annoying when there are no vehicles available for the day when you have to book last minute due to a fault.

17.10.2018Service

Efficient check in with front of house staff communicating well with the technical staff. Personalised handover of car after the service.Car was beautifully prepared for collection.

17.10.2018Service

Took the car in at 7.30 in the Friday morning and the car was not looked at until very late in the day meaning I had to pick up in Saturday morning

17.10.2018Service

Ian gave excellent customer care, regular feedback, great service and went the extra mile. Rare these days

16.10.2018Service

I think I could have been better warned that I was going to miss out on my pre-paid service package by going JUST over the 50K limit. I missed the limit due to the service department being very busy at the time I booked.

16.10.2018Service

Excellent customer service and the whole service team kept me updated and accommodated my vehicle being left with them over night due to my work commitments

16.10.2018Service

Excellent customer service and well organised

16.10.2018Service

The SMART repairs seem to be very well done.

16.10.2018Service

quick and speedy service

16.10.2018Service

Nice people and very helpful, polite

16.10.2018Service

I get friendly helpful service, and don't feel like I am being over charged

15.10.2018Service

pleasant staff, supplied with a quality coffee with newspapers and TV to look at, Finished on time.

14.10.2018Service

Nothing to complain about.

12.10.2018Service

staf so friendly and a good cup of tea

12.10.2018Service

The service I received was excellent the lady who dealt with me at the front desk was superb and very accommodating in my request for getting the car completed by a certain time

09.10.2018Service

Quick service, nice waiting area, friendly staff

09.10.2018Service

Car was worked on with a good standard of service

08.10.2018Service

Much improved levels of service. The lady on reception (didn't catch the name) was very attentive and on the ball. Very professional and polite approach. The lady who was my contact on the day for service (again, didn't catch the name) was also good.

08.10.2018Service

I have had a long term relationship with Specialist Cars Stevenage and always receive excellent service

07.10.2018Service

I was taken down to the local shops with my wife, and picked up while the car was serviced.

07.10.2018Service

Happy with overall service and customer experience

05.10.2018Service

getting an agreed collection was ver difficult

04.10.2018Service

Drop off car before work and pick up after so no loss of work time, car get cleaned and well looked after

03.10.2018Service

All issues were sorted and the video presentation of the service overview was very useful

03.10.2018Service

Very efficient and friendly service.

02.10.2018Service

Had courtesy car booked had asked how it works was told just fill it up to wher it was when collected, then when returned was told of £10 charge this was taken off or would have been worse,

02.10.2018Service

John Freeman was very helpful and always answered my queries. Very happy customer.

02.10.2018Service

Great service

29.09.2018Service

Very good service

27.09.2018Service

Sorted the problem out quickly albeit quite expensive

27.09.2018Service

Given a lift home and car also delivered to my pregnant wife as I was at work

27.09.2018Service

Very

26.09.2018Service

Very simple. Easy process and felt at ease whilst still receiving excellent customer service

25.09.2018Service

Problems resolved, great attitude and courtesy and so helpful

25.09.2018Service

Very efficient, helpful & informative. Friendly staff

25.09.2018Service

It was expensive

25.09.2018Service

again really good service

24.09.2018Service

Carried out, kept in contact and completed the work as advised

24.09.2018Service

Couple of minor issues over period of time

24.09.2018Service

As mentioned above the service was second to none.

24.09.2018Service

All aspects of the experience were very good. Only missed half a point as cost seems high for a simple oil and filter change with less than 1 hr labour.

22.09.2018Service

Efficient fast polite

21.09.2018Service

Excellent allround service

21.09.2018Service

Took one hour to book car in and get a Curtis car

21.09.2018Service

Really impressed with BMW stevenage, always great customer service. Much higher standard than other local BMW dealerships

20.09.2018Service

Very efficient friendly and competent staff!

20.09.2018Service

I have generally been well served by Specialist Cars and was very pleased by the service given, particularly by Raymond O'Donoghue

20.09.2018Service

Because the maintenance (brake pads) was actually slightly less than expected although I was kept waiting longer than expected but offfered a discount on the invoice

20.09.2018Service

Resolved an issue a previous BMW dealer took my car off me for two weeks to tell me they couldnt find any fault.

20.09.2018Service

went for brakes -which they had told me were needed - then they said it was not necessary after several hours

19.09.2018Service

Everything that I requested was done to my total satisfaction and in good time

18.09.2018Service

Very professional customer service,

18.09.2018Service

No courtesy car available made it quite difficult to arrange drop off

18.09.2018Service

I was happy with everything except the cleaning of my car, yet again it seems that who ever is doing it has no interest, I believe if it was there own car it would be done a lot better, not what I would expect from a high class supplier as BMW.

18.09.2018Service

was quoted £361 for the service, paid £480. I've been out of the country until yesterday and not had time to contact to find out why? maybe you could clarify?

18.09.2018Service

They are very pleasant to speak to and know what has to be done

18.09.2018Service

Would have been 5/5 were it not for the online system allowing me to book in for 08:00 when the dealership didn't open until 08:30.

18.09.2018Service

Very efficient service, and did exactly what was promised

17.09.2018Service

Excellent service. Good facilities for waiting. Comprehensive explanation of the work carried out.

17.09.2018Service

Work carried out and completed within agreed time frame

15.09.2018Service

Drive train warning had light came on. The service advisor said it's a fault with the cam shaft sensor. He advised this can be rectified by software but that there's a £160 charge. Seems unreasonable to pay for software as that's not wear and tear!

14.09.2018Service

STRESS FREE EXPERIENCE

14.09.2018Service

professional and honest service

14.09.2018Service

My recent annual car service at Specialist cars was for a "while you wait" service. I delivered the car at the agreed time but it was at least 1 hour before it moved from where I had parked it. The total time I waited was 2.5hours which is poor!

13.09.2018Service

I had to take the car back in 8 days after my service as not all the services that were needed were done

13.09.2018Service

Booked in with a puncture, needing new tyre, was suggested also Service was due and was very kindly able to do this also at the same time which was most helpful as its difficult for me to get to the service centre as I live in Luton so thankyou

12.09.2018Service

Efficient, customer friendly

12.09.2018Service

Car was picked up on time and delivered back to my home as promised. Service and MOT were fine.

12.09.2018Service

Mini Cooper courtesy car was fine and quite enjoyable for two days. Facilities available while I waited were very comfortable. The hot chocolate is always good!

12.09.2018Service

I was told my car needed to be in for the day for the service. I had the inconvenience of walking to the railway station to get a train to Brookmans park and then a 2 mile walk to my house. Same in reverse. The offer of a courtesy car would be nice!

11.09.2018Service

Work carried out was MOT No problems encountered and comfortable waiting area.

11.09.2018Service

Car returned sparkling clean and fault fixedDropped one point because I had to return a second time and an earlier call on progress would have been helpful (I had to chase). But overall very good and staff excellent.

11.09.2018Service

This is the fourth time I have been in Stevenage BMW for service and find them very efficient.

11.09.2018Service

Very happy with the whole service from booking right down to collecting the car when the service was finished.

11.09.2018Service

car given back to me with advisory note that i have tyres needing urgent replacement and a nail in two of the tyres. i would have expected that information in the morning so they could address it when it was there.

11.09.2018Service

We phoned up and were told the car was ready to be picked up in half an hour. It wasn't and two of us had to hang around for the best part of an hour after we arrived.

11.09.2018Service

Phone calls are made to agree but are not followed through.

11.09.2018Service

Did what was required in a timely manner.

10.09.2018Service

Car in on Tuesday with mechanical fault. Had to chase for updates. No action seemed to be taken until following Monday. Took 4 phone calls from me to get through to the person looking after the car on that Monday. V poor communication.

10.09.2018Service

Process of dropping off and picking up car very lengthy, waiting over an hour despite BMW specifying the time to arrive. When Im a rush to get to work or collect a child not helpful. Loan car was awful - shouldnt be branded BMW, disgrace.

10.09.2018Service

Done on time with no fuss or problems.

10.09.2018Service

Overall very good - My wife did have to interrupt a conversation between 2-Staff to get attention when dropping off the X3, plus was told it was ready, but found it wasn't on collection.

09.09.2018Service

Not enough room to tell the full story, but total lack of communication no one available to talk to and no one seemed to care

08.09.2018Service

Exceeded expectations

07.09.2018Service

This is mainly due to the long wait to drop and pick up car without service team acknowledgement. When I did get to speak with someone, it was satisfactory.

07.09.2018Service

Again, would prefer a phone call

07.09.2018Service

Good service, but had to ask about courtesy car or pick up service from house - it wasn't offered. Also no courtesy car available for a weeks at the time of making thr service request.

07.09.2018Service

They are so helpful and efficient.

06.09.2018Service

The last few years had no trouble with the service but this last one was disappointing. We had a fail on mot with a cracked alloy, was told it was £380. Had to leave car with you for 4 days. Same day had email from peter panico with report saying ok

05.09.2018Service

David always goes beyond customer service levels of expectation!

05.09.2018Service

Promised timescales did not happen.No time for courtesy wash again.Expensive.

05.09.2018Service

Too much "BMW" process, lots of paperwork, etc. Why do I need to waste time watching/waiting for a service representative filling out computer pages, preparing a job card, etc, it just takes too long and wastes a lot of time. Work done ok.

Very good service-kept up to date with progress, customer service from someone who really seemed interested and not too horribly expensive. Also got the car back much more quickly than expected.

04.09.2018Service

Only went for a MOT and therefore waited; however it took almost four hours (considerably longer than previously) and car wasn't washed due to queue caused by only one wash point available. Not good!

04.09.2018Service

The booking took 2 weeks to arrange and i repeatedly needed to get back to your staff as my calls were not answered

04.09.2018Service

consideration and on time

04.09.2018Service

they failed to sort out the problem with my boot lidit doesn't close sometimes

04.09.2018Service

The team are fantastic from the moment you drop your car off Barry the driver supervisor always remembers who I am/what I drive which makes me feel welcome and Ada the new service advisor is great despite starting her new job 2 weeks ago.

03.09.2018Service

Helpful staff, kept up to date

03.09.2018Service

Work started and completed on time. In addition Kerry was particularly helpful with some additional knowledge on the computer controls I was unaware of . The mechanic, Neil I think, also went out of his way to explain his extra checks

03.09.2018Service

Coffee . Good environment. Efficient.

31.08.2018Service

Easy booking, good quality work and communication, very friendly receptionist, comfortable waiting area.

31.08.2018Service

They were able to supply me a replacement wheel locking nut (which it would appear was missing from when delivered from new), then they were able to fit new tyres the next day so I was able to go away on holiday worry free

31.08.2018Service

Job done as expected and in timescale quoted.

31.08.2018Service

Good service and efficiency throughout- booking, on the day with station transport and collection.

30.08.2018Service

courteous and organised

29.08.2018Service

Thefault was detected and repaired and I was notified on progress.

29.08.2018Service

I found it difficult to get an update on the progress of my service.

28.08.2018Service

it was a first service, so not too much needed doing. the car was serviced and valeted and returned on time.

24.08.2018Service

Took two visits to repair fault. Would have been 5 stars if fixed first time

24.08.2018Service

I waited 45 minutes just to drop off my car and be given a loan car. The loan car was supposed to be a BMW but was a mini which I was not happy about at all, especially as the guy before me had an X1. The service guy didn't try to find an alternative

23.08.2018Service

everything was prefect

23.08.2018Service

Efficient service. Were not able to complete fault diagnosis although advised in advance of the issue.

22.08.2018Service

Very good sales people. No undue pressure and delivered hen arranged

07.11.2018Sales

Gary Hampton made the purchasing of the car very easy .

07.11.2018Sales

Great service

01.11.2018Sales

Again this is my sixth BMW purchased (1 used, 5 new) from Specialist cars I have found all the staff I deal with both experienced with product knowledge and curteous.

30.10.2018Sales

Nothing to criticise. I particularly liked the way the staff were knowledgeable but didnt give me the hard sell.

30.10.2018Sales

My salesperson, Ashley Baulk was fantastic

24.10.2018Sales

Handover and delivery of car was poor - car was not unveiled as previous.Sales person had no idea about my new car (not even the service interval) and she forgot to include my car protection pack, which meant an additional return to the garage

23.10.2018Sales

Excellent salesman for whom nothing was too much trouble

21.10.2018Sales

Everything was spot on and done in a timely fashion.

17.10.2018Sales

EXCELLENT PROFESSIONAL SERVICE

17.10.2018Sales

very Easy to work with, Always offered a Drink even tho we was there only to drop off paperwork, Coke zero on offer which is always a good thing.

16.10.2018Sales

Very good service from Steve Tierney

13.10.2018Sales

I was looked after by Darrin at BMW Stevenage and he was helpful, kept me up to date on everything and spent time showing me how the car works. I never felt under any "sales pressure". It was all very pleasent and calm

11.10.2018Sales

Advisor answered all my questions and we were regularly in contact, I was able to see the car before pick up date. Overall happy with every minute.

10.10.2018Sales

Kept informed throughout purchase. Everything was managed.

09.10.2018Sales

Fantastic car and sales team

07.10.2018Sales

Car immaculate. I liked how the sales rep took time to show my around the car and all its workings

06.10.2018Sales

We have no complaints over how the sale was handled from start to finish. We were kept up to date with then developments of the car as they happened

02.10.2018Sales

Ashley was great

02.10.2018Sales

When we decided on the new car and spec that we wanted, although the garage did not have it in stock they sourced one the same day. We had told them we wanted a quick turn around and we were very impressed that we took delivery within 9 days.

01.10.2018Sales

Deangelo made me feel very welcomed, new what i would like before i even new myself and got me sorted very quickly. I was a very very happy customer.

01.10.2018Sales

Excellent Customer Service

27.09.2018Sales

Helpful service

25.09.2018Sales

It was a seemless, easy and enjoyable experience

21.09.2018Sales

100% satisfaction

19.09.2018Sales

You answered all questions satisfactorily. Gary was an excellent ambassador. In the service area , Raymond was to class . You disposed of my old Citroen with aplomb. You were quick and efficient. You made me feel as if I had had a good deal .

19.09.2018Sales

Darrin Taylor was helpful and attentive throughout and kept us informed of progress. We were not pressurised at any stage and the whole process was a pleasure.

18.09.2018Sales

Great experience never felt to relaxed and valued as a customer before great experience

17.09.2018Sales

Very well organised Anns not rushed

11.09.2018Sales

Well displayed, stocked and friendly

11.09.2018Sales

As mentioned Steve at specialistcars was amazing, took us through the complete process and gave us the best deal possible and gave all what was promised during delivery.