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The only thing my husband was upset about was there was no complimentary breakfast. The bed was amazingly comfortable, the room was very clean, and the bathroom was clean as well. The only other negative thing was parking was $27 a night.

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Booked a junior suite and king bed a few days before my stay. Prices were very reasonable. Everyone from the front desk, maid and the self parking attendant was very friendly. Tim and Duy at the front desk were nice and provided us with nearby...More

Last weekend I needed a downtown hotel in San Jose for 1 night and this hotel prevailed. But, I was scared of a few bad reports (found them on Tripadvisor). I thought that I'll be tired from busy day and all shortcomings will be unnoticeable...More

Review collected in partnership with this hotel

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Thank KicTito

Response from LaRhonda S, Starwood Hotels at Four Points by Sheraton San Jose DowntownResponded 6 December 2016

Dear KicTito,
Thank you for sharing your experience! We're happy to learn you enjoyed your time with us and hope to host you again in the future. All the best.

Based on its prime location. I expected it to be better. I dont think I will stay here again.
Its not horrible or anything but there is many other and better options in the area.
Had dinner in hotel restaurant, not pleasant experience. I expected...More

Thank Migueldlmm

Response from LaRhonda S, Starwood Hotels at Four Points by Sheraton San Jose DowntownResponded 28 November 2016

Dear Misgueldlmm,
We are disheartened to hear you did not like our accommodations and did not have a more enjoyable experience during your recent stay. While we understand our style may not appeal to everyone, we do expect to deliver exceptional service for a memorable...More

I am an SPG Platinum member. I spent 4 nights at this hotel while on a business trip in the area. Although my SPG status I was not upgraded because the hotel was full.
The hotel room is empty of any amenities. The decorum dated...More

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Thank YBYKD

Response from LaRhonda S, Starwood Hotels at Four Points by Sheraton San Jose DowntownResponded 21 November 2016

Dear YBYKD,
As a loyal Platinum SPG member, you know the standards we hold for all of our Starwood properties, and we sincerely apologize that we did not meet these expectations during your stay. We are very sorry for the service you experienced and we...More

While the age to enter a contract in most states is 21, there is a California interpretation that allows underage customers to obtain a hotel room. The customers must abide by local liquor laws, and provide the payment... More

While the age to enter a contract in most states is 21, there is a California interpretation that allows underage customers to obtain a hotel room. The customers must abide by local liquor laws, and provide the payment means that the hotel requires. In our case, we don't accept cash, so the registrant must have a credit/debit card in his/her own name. Also....we permit third party payment with adequate notice and documentation. Feel free to contact our front desk for more info!
Thanks,
RRZ

Hi: Thanks for your inquiry! Our on-site bar (Mosaic) has a tremendous selection of craft beers, not to mention specialty global vodkas and cocktails.
Aside from that, downtown San Jose offers quite a large variety of... More

Hi: Thanks for your inquiry! Our on-site bar (Mosaic) has a tremendous selection of craft beers, not to mention specialty global vodkas and cocktails.
Aside from that, downtown San Jose offers quite a large variety of options - you may obtain a map from our front desk.
Hope to see you soon!
RRZ