Managed Services Safer, smoother, smarter IT from m-hance

Transcription

1 Managed Services Safer, smoother, smarter IT from m-hance

2 Why use m-hance managed services? Whether you re faced with record growth or continuing to tighten your belt you ll understand the principles of having to do more with the same or less. Coupled with the increasing reliance on technology to deliver business advantage you have increasingly complex IT environments, and increasing pressure on the budgets that support them to deliver optimal performance. For many companies doing more with the same budget, resources and technology is simply not viable, when so much of those resources are tied up simply running and maintaining the existing IT environment. When the board looks to the IT department to provide more strategic support to the business, the resource just simply isn t there. Today s savvy CIOs and IT directors know that the answer to the resource challenge lies with moving some part or even all of the IT environment into the hands of another someone more secure, someone more flexible, someone more experienced, someone more qualified but above all someone who can take away the pain and complexity of maintaining optimal application performance whatever the IT environment. This journey, however can prove to be as demanding as maintaining the status quo. The challenge for those responsible for delivering IT is knowing what will and won t work for the business how much or how little should you or can you move into a managed service, how quickly or how slowly, and what should you or can you take with you? By moving some or all of your in-house IT function to m-hance managed service you immediately gain from the most current and innovative technology, delivered by experienced professionals giving you more for less. You ll also escape the costly hardware investment spiral in just one step. The beauty of managed services from m-hance is that you don t need to know all the answers. The service is built and structured to support you at whatever stage of the journey you re at, with how much resource you are willing or able to dedicate. Our consultants can guide you stepby-step or you can simply request to switch a service on. We understand the challenges you face in making a decision to move to managed services. To help you identify whether managed services would suit your environment and business, why not complete our simple business challenges roadmap questionnaire which is available from your account manager. At m-hance we don t believe that moving an IT environment that s complex to manage, should be anything but simple. Once you know what you need, we would be pleased to discuss your requirements. Not yet convinced that managed services is suitable for your business read on.

3 What is m-hance managed services? As an existing or new m-hance customer, you can simply choose to access your business software applications through us on a per user basis; or we can host, maintain and secure your entire application environment within our own industry-leading data centre; or you can choose us to manage your application environment as a managed service within your own data centre. It sounds complicated but it s not. You simply pick what you need from our menu of options, and only pay for what you use each month, just like you would the electric bill. Our managed service consultants will do the rest they ll run your IT infrastructure and business processes like you do. Level 1 SaaS Level 2 hosted applications within m-hance s data centre Level 3 managed service within your own data centre Whether you need additional flexible resources to support a new project or a way to manage your entire IT operations, m-hance managed service provides resources as, when and how you need it. Optimal performance With m-hance managed service you ll ensure that your existing systems are as up-to-date as they can be. Our team takes over the running and maintaining of those applications, ensuring patches are applied and problems are fixed immediately probably more efficiently than you d be able to in-house especially since we have service level commitments to stick to. Our managed service team work across a number of technologies and IT environments for other customers and bring that experience with them to yours. So you get an environment that is performing optimally, without the worry of maintaining it. The collective benefit of using m-hance managed service means that we re probably already hosting a system just like yours. That means we know how to manage it and fix it if it goes wrong as well. In short, we already know your systems as well as you do.

4 Doing more with less By choosing m-hance to manage your application environment you re able to choose from the latest and most innovative solutions we offer. Essentially, you get the latest technology supported and managed by accredited and experienced professionals without incurring the technology and training cost of doing it yourself. Instead you pay a monthly set price that enables to you manage and utilise your budget more effectively. If only I had the time m-hance managed services frees up your internal resource so you can redeploy it more efficiently. In short this means more time for you to spend on the strategic thinking needed to deliver business objectives, while we take care of the functional day-to-day delivery. For the environment The movement towards cloud computing, virtualisation and managed services has, in part, been driven by a need to make IT environments more efficient and cost effective. The wider benefit is that it also makes them greener. Utilising m-hance managed services means you re using less less of everything; less hardware that needs powering and cooling, less space required to house it and less resources required to manage it. Limited by a lasting legacy? As technology develops apace and with Moore s Law delivering double the processing power every two years, we re witnessing new innovations that were unthinkable just a few years ago, companies are having to invest more to keep up. For some however, budgets are limited and for others throwing out old legacy systems and applications simply isn t viable they re critical to business operations. m-hance managed services enables those trapped in the legacy cycle a cost-effective way to upgrade applications; and those without vast CAPEX budgets a way to invest in new hardware. Return on Investment (ROI) In addition to extensive time-saving benefits, moving to a managed service option could also be a significant cost-saving exercise. Spend reduction can be substantial when taking into account upfront hardware costs, software licencing, data centre hosting, management and support across three years. Our savings calculation can be tailored to your exact company needs, however on average you can expect to save in excess of 50% on the cost of an equivalent on-premise solution. In addition, lower initial costs and staggered monthly payments ensure that you are able to achieve return on investment much faster than an on-premise solution.

5 m-hance managed service With m-hance managed service you decide how much or how little of your IT environment you want us to look after. We provide a menu of service options that cover everything from software applications, middleware, operating systems, storage, and servers, right through to full data centres. Software m-hance managed service supports all of our current business software application offerings, as well as our own applications. These include: Microsoft Dynamics GP, AX and CRM and the associated m-hancements Infrastructure 365 Exchange / virtual desktop Middleware m-hance managed service covers all web-based and Citrix-based software. Database m-hance managed service covers SQL Server. Operating system m-hance managed service can cover both Linuxbased and Windows operating systems. Storage m-hance managed service can provide a storage service via a dedicated SAN ensuring business continuity and minimal disruption. Service level agreements m-hance offers competitive and guaranteed service levels that include: Mon-Fri 8am 6pm End-to-end coverage Covers hosting, monitoring and upgrading Whether you need additional flexible resources to support a new project or a way to manage your entire IT operations, m-hance managed service provides resources as, when and how you need it.

6 Why m-hance? At m-hance, we have a proven track record of systems delivery that stretches back over 25 years. In a rapidly changing marketplace, where stability is in short supply, our customers find this very reassuring. We re also the UK s leading Microsoft Dynamics partner, and have the largest support helpdesk in Europe. This means we re experts in our field and well-placed to provide managed services for our customers. At m-hance we aim to help unify businesses, and we ve done this for companies across all vertical sectors meaning our experience is a wide as it is deep. What does this all mean for anyone considering m-hance managed service? It means that they receive a service from an expert in all of the solutions we offer, because we ve been delivering them for years. Someone to rely on At the heart of m-hance managed services is, of course, a managed service. We take away the challenge of resourcing, developing, implementing, maintaining and running your IT service or environment. That means if there s a problem with your technology, it s our problem, not yours. It s our responsibility to fix it, support it and upgrade it, making any crisis ours, not yours. But that doesn t worry us, we ve been fixing, supporting and upgrading this technology for years so we know it intimately. Security It goes without saying that m-hance managed service provides a highly secure environment, where you can be assured that your IT systems, processes and data are well protected. Our UK based data centres are located around the country so you know where your data is at any given time. It also means that we re compliant with data protection laws and provide ISO accreditation. At the heart of m-hance managed services is, of course, a managed service. We take away the challenge of resourcing, developing, implementing, maintaining and running your IT service or environment.

7 About m-hance? m-hance is a Microsoft Dynamics Gold Partner and we are with you all the way. We are the largest Microsoft Dynamics GP Partner in Europe with over twenty years of experience supporting our customers end-to-end with their ERP, Dynamics CRM, SharePoint and hosting requirements. Our preferred approach is to work in collaboration with you. From an initial discovery meeting, where our experts take the time to understand your business, right through to project planning, implementation and ongoing support, apart from gaining a more efficient business, you ll have peace of mind knowing you can continue to rely on our service and support whenever you need it forever. m-hance Ltd, Trinity House, Bredbury Park Way, Manchester, SK6 2SN Tel: +44 (0)

m-hance Purchase Management m-hance Purchase Management Managing purchasing effectively and efficiently is vital to a business long-term success. In times of challenging market conditions ensuring that

Providing a quality IT Support & Consultancy service in the South East At M2 Computing, we provide flexible, affordable IT consultancy and systems support across the South East. With a proven track record

Step into the Cloud. Let s free IT. We always like to simplify the seemingly complex to make things easy to understand. How? By offering great propositions that deliver you real value. Within the complex

Cloud Computing A Small Business Guide. Whilst more and more small businesses are adopting Cloud Computing services, it is fair to say that most small businesses are still unsure of what Cloud Computing

Packaged Unified Communications Solution The all-in-one integrated collaboration solution that s simple, scalable and affordable. Collaboration is at the heart of your business operations. And today, an

Hosted SQL Server From Your Office Anywhere Cloud hosting applications that require SQL server not only gives you the flexibility to run your application from anywhere, but also provides genuine cost savings

Who are Simply Companies large and small trust Simply Mail solutions with their private business email communications, We re one of a handful of UK companies accredited as a Microsoft Partner with Gold

Demystifying Platform as a Service The dividing lines between PaaS and IaaS may be blurring, but it s important for outsourcers of IT infrastructure to understand what sets Private PaaS apart from commodity

Make technology your business advantage $ Make technology your business advantage Microsoft helps small and midsize businesses (SMBs) make the use of technology a business advantage. Modernizing your systems

Contents Introduction What is the Cloud? How does it work? Types of Cloud Service Cloud Service Providers Summary Introduction The CLOUD! It seems to be everywhere these days; you can t get away from it!

Introduction Chris Senior Network Engineer Fundamentally, IT support is a business decision, not a technical issue. Downtime costs money, time and reputation. And if things go too wrong for too long then

Microsoft Dynamics The Business Benefits of Hosted ERP Solutions for Small & Midsize Organizations Executive Summary Today s small and midsize organizations are increasingly looking for more flexible and

Shopping Cart Carillon ERP is one of the only accounting packages to have its own fully-integrated, real-time, e-commerce site. Most solutions have two systems that simply import, export, and duplicate

Managing Cost and Complexity out of Desktop Management A practical six-point plan to realising the business and technology benefits of Desktop as a Service Introduction With the increasing pressures on

Get Your Business Moving In partnership with Nomis Connections Get Your Business Moving Mobile devices + the cloud = biggest business opportunity to come along in quite a while Businesses have more opportunity

IT Department Plus, Extra & Pro All the benefits of your own IT department at a fraction of the cost. With Zed One s service, you decide the level of IT support your company needs. We offer a choice of

Background Cardium Solutions were formed in 1998 and provide Microsoft installation and consultancy services for the corporate and large SME market. Three years ago, having been approached by Microsoft

BT Cloud Voice. A truly flexible cloud-based phone system. Get a long-term flexible solution to adapt to your business needs. Manage business calls quickly and easily. Work better with colleagues. Save

The Economics of SaaS HR Compare the costs and benefits associated with SaaS HR systems vs. the traditional software license model. Introduction Software as a Service (SaaS) is a new wave of business solutions

CLOUD COMPUTING MEANS BUSINESS 10 BUSINESS REASONS TO CONSIDER MICROSOFT CLOUD COMPUTING Cloud Computing is more than an interesting direction in technology: it has huge implications for business including

Just FoodERP Whitepaper Series: BUYING VERSUS BUILDING SOFTWARE: A guide for food businesses that are experiencing growth When making choices on whether to build or buy software tools, food companies must

The reality of cloud Go beyond the hype and make a better choice www. The meaning of cloud 1. Cloud means different things to different people, something that s reflected in the many definitions of what

10 things you should look for Choosing HR software Introduction Selecting a new piece of HR software can be a daunting task. There s a lot to think about. At the end of the day, the chosen software won

Delivering a next-generation Unified Communications vision. Wherever you are on the journey to Unified Communications, discover a unique approach that always starts in the same place. You Your business

The cloud that s built for your business. This is the Microsoft Cloud. Each and every business is unique. From healthcare to retail, manufacturing or finance no two businesses operate the same way. That

LOW RISK ADOPTION OF CLOUD INFRA- STRUCTURE FOR ENTERPRISES Business leaders are recognising that with the emergence of enterprise grade cloud computing, there is no good reason to continue to invest in

Infrastructure as a Service: Accelerating Time to Profitable New Revenue Streams Cisco Infrastructure as a Service Cisco has made a significant investment in understanding customer needs around data center

Guardian365 Managed IT Support Services Suite What will you get from us? Award Winning Team Deloitte Best Managed Company in 2015. Ranked in the Top 3 globally for Best Managed Service Desk by the Service

WHITE PAPER Open source: an educated decision May 2011 Copyright Canonical 2011 www.canonical.com Open source: an educated decision De-bunking the myths created to scare you off To deliver the best learning

Introducing Hosted Desktop Services (HDS) What is HDS (Hosted Desktop Services)? It s just like your normal computer except it is hosted in the cloud, meaning you can access it on practically all devices

RESILIENT PRODUCT LIFECYCLE MANAGEMENT STRATEGIES & SOLUTIONS FOR FUTURE-PROOFING PLM PLM systems hit the wall when they can t adapt to evolving business requirements and / or when they hold your business

A Ready Business rises above infrastructure limitations Vodacom Power to you Vodacom Business Nigeria Managed Hosted Services Get Ready to free up your business. To succeed in today s world of dramatic

Product Overview Interoute Database and Application Managed Services provide our clients with the peace of mind that their systems are managed by a team of experts around the clock. Our proven pedigree

ADVANTAGES OF IMPLEMENTING A DATA WAREHOUSE DURING AN ERP UPGRADE Advantages of Implementing a Data Warehouse During an ERP Upgrade Upgrading an ERP system presents a number of challenges to many organizations.

IT Services Capita Private Cloud Cloud potential unleashed Cloud computing at its best Cloud is fast becoming an integral part of every IT strategy. It reduces cost and complexity, whilst bringing freedom,

5 Reasons to Consider SaaS for Your Business Applications In This Paper SaaS-based business applications offer a number of advantages for line-of-business managers Oracle offers a suite of SaaS business

Become more agile with Cloud services and create cost-saving and security benefits for your busines Choose from a Private, Public, Hybrid or On-Premise Cloud service from NTT Communications ICT Solutions

White Paper Cloud vs. Colo: Colo Wins on 4 out of 5 Key Criteria of new security threats, hacking attacks and data breaches every week. Couple that with major service interruptions and outages experienced

. A simpler way to manage your business calls. Make and receive calls from anywhere with a phone system that s hosted in the cloud. Save on set-up, maintenance and call charges. Have reassurance that we

Book 4 of 4 DECIDING WHICH CRM SOLUTION IS RIGHT FOR YOU PART OF THE CRM SUCCESS SERIES Introduction It s Time for a CRM Solution Congratulations. Your business is growing and you ve decided the time is

Cloud 101: What is the cloud? What is the cloud? There have not been many phenomena in the history of IT that have received so much attention or hype as cloud computing. It seems odd, therefore, that this

Professional CRM Support Professional CRM Support Maximising the benefit from your CRM investment The CRM Business is proud to work with our clients to deliver great CRM Solutions. We understand that once

The CRM Buyer s Guide for Humans In today s technology-dependent world, nearly every company needs software to gain a competitive advantage and achieve success. Specifically, the need to efficiently and

Your Journey to HR in the Cloud Creating a Roadmap for Success An Oracle White Paper May 2015 Contents Take the First Step on your Journey...02 Why Move to the Cloud...03 Moving HR to the Cloud...04 Cloud

MIGRATION SERVICES Our team of 100 carefully selected technology professionals average 10+ years of experience per engineer across a broad spectrum of disciplines, including network infrastructure, cloud

A brighter business future Your preferred partner for IT, Print & Cloud solutions Welcome to Principal about us / Principal is a leading UK supplier of document and print management hardware and software,

Incident Management whatever the workplace I want to protect my employees and my business Contents Welcome to Expolink 3 What is Report Exec and how does it work? 5 How can it help my business? 7 Our Software

Mapping Your Path to the Cloud A Guide to Getting your Dental Practice Set to Transition to Cloud-Based Practice Management Software. Table of Contents Why the Cloud? Mapping Your Path to the Cloud...4

z SYSTEMS UPGRADE MYTHS Discover the 7 common misconceptions that shouldn t stand between you and a new mainframe. MYTH #1 A CPU upgrade means a higher monthly payment. And that s something I can t justify

BUYER S GUIDE IT Managed Services Buyer s Guide for SAP customers May 2012 flexible service delivery Moving to the beat of IT innovation with SAP Managed Services to control costs and harmonise IT landscapes.

10 steps for a smooth migration to Office 365 A decision-maker s guide Getting started The move to the cloud with Office 365 can open up entirely new ways for your team to work and collaborate wherever

MAX Insight Whitepaper Workstations: Disaster Recovery s untouched opportunity By Nick Cavalancia Table of Contents What do you consider a disaster? 3 What s in a workstation? 4 Recovering the workstation:

IT Enterprise Services Capita Collaboration Suite Unified Communications in the Cloud Empower your people to engage and innovate Ready to transform the way you work? Imagine your enterprise truly connected;

Microsoft Dynamics The Business Benefits of Hosted ERP Solutions for Small and Midsize Organizations November 15, 2009 Contents EXECUTIVE SUMMARY... 1 WHAT IS ERP HOSTING?... 2 BENEFITS OF A HOSTED ERP

Whitepaper Cloud Cover A HR and Payroll Professional s Guide to Cloud Computing Introduction A few years ago cloud computing was a concept relatively unknown to all but the IT industry. Now, however, the

Take to the Cloud It will fundamentally change the way you do business, for the better We have awesome technology, but has anything really changed? When we think about the workplace of 30 years ago, it

3 Hands-on Techniques for Managing Operational Change in HRIS Projects When IT or business managers talk about HRIS implementations, more often than not they soon get to the point that, whilst the implementation

Solutions for Small Business Choosing a Server to Fit your Business A step-by-step guide to help businesses maximize the benefits of Intel Xeon processor-based server solutions. Your business can't afford

Hosted Managed Desktop Cloud Computing Is your business still wasting time and money on PCs and Servers? Our service is a cheaper and simpler alternative to owning and managing your own business IT network.

David Chappell December 2011 WHAT IS AN APPLICATION PLATFORM? Sponsored by Microsoft Corporation Copyright 2011 Chappell & Associates Just about every application today relies on other software: operating

To ensure the functioning of the site, we use cookies. We share information about your activities on the site with our partners and Google partners: social networks and companies engaged in advertising and web analytics. For more information, see the Privacy Policy and Google Privacy &amp Terms.
Your consent to our cookies if you continue to use this website.