Track n Trail - Refund, Cookies and privacy policys

Rescheduled Events

Track n Trail, the event organiser, reserves the right to change the date of an event. If the participant is unable to attend on the revised date, full entry free may be refunded.

Extreme Event

Extreme Event

Extreme Event

Extreme Event

Extreme Event

Cancelled Events

In the highly unlikely case that an event is cancelled at short notice due to unforeseen circumstances beyond the control of the event organisers, Track n Trail may retain £10 of the entry free and refund the remainder, as costs would have already been incurred by Track n Trail.

If the event has to be cancelled on the day of the competition, all entry fees may be kept by the organiser, as Track n Trail would of incurred full costs of the event.

Competitor Withdrawal

If you have to withdraw from any Track n Trail event, this is our Withdrawal Policy:

Once we have received your payment for any Track n Trail event all credits/refunds are discretionary. Any withdrawals must be received in writing at the event office by email or post
mike@trackntrail.biz

Telephone messages are not acceptable as we need to confirm the identity of the competitor.

From the moment we begin to organise an event, we start to incur costs. Your entry fee is invested into the cost of staging the event; hiring facilities, hiring and buying equipment, etc. In short, organising any event requires a considerable amount of forward planning, risk and expense. If you pull out, for whatever reason, then that is beyond our control and that is your choice.

For example if you buy a ticket for a festival, and then you wake up with a hangover or just don’t feel like it because it looks like it might rain, you don't get your money back.

However, if you email us 7 days or more before the event with a genuine reason why you physically cannot compete, we will refund the entire entry fee.

If you withdraw before the weekend of the event we can refund only half of the entry fee as we would have already completed your entry and processed your payment, and incurred event expenses. We would also need a genuine reason as to why you cannot compete.

If you leave it until the weekend of the event to withdraw, no refund will be given, as your place will have been guaranteed for you.

(Together referred to in this Privacy Policy as “we” or “us”). The registered
office for all of our companies is PO Box 5677 Wimborne Dorset BH21 3ZT

1. GENERAL USE OF THE WEBSITE

1.1 As a condition of use of this site we will not ask you to supply any
personal data. We will request this if you select to be a race member or
registered user of the website or if you use our online race booking system.

1.2 We may use cookies whilst you use our website to monitor your use of the
website. This will enable us to improve the information we provide to you. Use
of a cookie is not linked to any personal identifying information, once you
close your browser, the cookie terminates. We may also use your IP address to
analyse usage trends on the website and to administer it. Again, IP addresses
are not linked to personally identifiable information. If you do not wish us to
use cookies, you are free at any time to disable the use of cookies by means of
your internet browser software. Contact us at: office@trackntrail.co.uk if you
require further guidance on disabling cookies.

2. USE OF REGISTERED USERS DATA

2.1 If you are a member or registered user of the website, we shall use that
profile in order to set permissions for your use of the website and to provide
you with the information we request as part of the registration process. Your
registered name may be used to identify all messages, posts or other interactive
content you submit to the website.

2.2 We may use cookies whilst you use our forums, blogs, wikis and other
interactive channels. This will enable us to improve the information we present
to you and your user experience of our website interactive services. Once you
close your browser, the cookie terminates. We will also use your IP address to
analyse usage trends and to administer your use of the website. Although the use
of a cookie and your IP address is not linked to any personal identifying
information, our website administrators will report on the use of our
interactive services using information obtained through our use of cookies. We
shall also be able to ensure that registered users cannot falsely attribute
messages, posts or other interactive content to other registered users.

3. PERSONAL DATA

3.1 To enable us to register you for use of our website and offer our
information or interactive service or online purchasing services to you we need
to collect and use personal data about you (your “Personal Information”). The
Personal Information is all the information requested on any online form.

3.2 We may also keep details of any transactions that you enter into on the site
and any data that you provide in response to research surveys that we may invite
you to get involved in (but to which you do not have to respond).

3.3 If you contact us we may keep a record of that correspondence.

3.4 We shall keep your Personal Information secure and confidential and will not
transfer it outside of Track n Trail. We warrant that each of our companies
processing personal data holds and will maintain a notification with the
Information Commissioner under the Data Protection Act 1998, as amended or
re-enacted form time to time, for all processing of your Personal Information.
We shall not disclose, sell, rent or share your Personal Information to or with
any person outside of our group of companies without your consent, other than
disclosure to our sponsors and other trusted third parties for their provision
of information that we and they consider that you may find interesting.

3.5 If you register and set up a password it is your responsibility to keep that
password confidential and we ask you not to share it with anyone.

3.6 If you wish us to stop sending you any information about our events or
developments, please contact us at office@trackntrail.co.uk with a request that
Track n Trail cease marketing to you.

3.7 If you wish to stop any of our sponsors or trusted third parties from
sending you any information about them, please contact us at
office@trackntrail.co.uk with a request named or all of our sponsors or trusted
third parties cease marketing to you.

4. LINKS

This website contains links to other sites. Please be aware that we cannot
accept any responsibility for these other websites, and you are recommended to
check the Privacy Policy of the website you link to before submitting any
personal information. We will indicate where a link will take you out of our
website.

5. USE OF COOKIES

A cookie is a small data file that certain web sites write to your hard drive
when you visit them. The only personal information a cookie can obtain is
information a user supplies him or herself. A cookie cannot read data from your
hard disk or read cookie files created by other sites. Cookies, however, enhance
our web site performance in a number of ways, including providing a secure way
for us to verify your identity during your visit to our web site and
personalising your experience on our site, making it more convenient for you.

This web site uses cookies so that we can serve you better. This site uses
visitor tracking software that will use cookies to track information about how
visitors come to the website, which pages they visit, and other actions that
visitors make whilst on the site. This data is then used in order to improve the
user experience of the web site. All user data collected in this manner is
anonymous.

Should you wish to do so, you can refuse cookies by disabling them in your web
browser’s settings, and you do not need to have cookies turned on to
successfully use our service. Most browsers are defaulted to accept and maintain
cookies and you can set your browser to notify you when you receive a cookie,
giving you the chance to decide whether to accept it or not. Please consult the
support documentation for your web browser, which can be found online, for more
information.