Explains your rights to you

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 1,688,268 users had to say

This is a really useful service. Got my claim against Delta airlines resolved in a couple of weeks!
Catrin R
via facebook

Brilliant tool, easy to use. If you don't know who to contact when having an issue with a company then Resolver will not only provide a name and e-mail address for you but will also give you a template e-mail to send. I was very impressed when I got an e-mail from resolver explaining I could escalate my case to the next person up the chain. It's like having a supportive friend by your side!
Ann-Marie
via facebook

I helped my daughter in law complain about her packaged bank account and she received almost £1,000 about 2 weeks ago.
Also, I have had considerable problems with Hotpoint re. their tumble dryer debacle. After many weeks of being ignored by them, I made a complaint through Resolver and they contacted me within a couple of days. So, hopefully, things will be sorted soon.
Keep up the good work - I will definitely be using you again and recommending you to friends/family.
Jayne Skuse
via email

MultiYork provides

Using Resolver, you can submit an issue about 3 services offered by MultiYork. Your case will be sent to the correct person or team at MultiYork and escalated at the correct times, to the correct person, if required.

MultiYork Furniture Shops

You can use the Resolver system to help you at every stage.
You can use it to escalate your issue to all two levels of MultiYork complaints.

Want to start a complaint about MultiYork?

Frequently asked questions about MultiYork

How do I make a MultiYork complaint using Resolver?

If you want to make a complaint about MultiYork using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my MultiYork case file work?

Resolver allows you to keep a record of any email correspondence sent between you and MultiYork, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with MultiYork, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a MultiYork complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

About

To help you get the best response from your MultiYork complaint Resolver guides you through every step of the process.

To help you get the best response from your MultiYork complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your MultiYork complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Resolver is a member of

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.