Cons: process for pick up was chaotic as there were far more people after transfer than the van could hold - we finally got a seat on the third van, after about 40 minute wait. Suggested to staff that a process which gave each customer a number when they booked in for pickup might be a better method than the free for all which faced us. Return pick up was ok as the school holiday period was over.....so maybe it is not a problem outside school holiday period.