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Resources that will teach you everything about LiveChat.

What is a seat

by Jacob Firuta

The number of seats in LiveChat determines the number of agents that can be logged in at the same time (regardless of their status.) For example, if you subscribed to LiveChat for three seats, three of your agents will be able to log in.

The number of seats can be different from the number of agent accounts you have. For example, you can have 10 agent accounts created while having only three seats. In such situation, only three of your agents will be able to log in.

When you reach the agent limit and one of your offline agents decides to log in, he or she won’t be able to connect to LiveChat. These attempts won’t sign the currently logged in agents out of your LiveChat.