Favorite IP phones for 3CX – Poll results

We recently held a poll asking 3CX users & partners which was their favorite IP phone. The poll enabled us to get some real data on what phones are really used in the field and allows us to decide on which to focus. We got a total of 509 votes, and the results we’re as follows:

Cisco/Linksys 166 31.44%

Snom 97 18.37%

3CXPhone 67 12.69%

Yealink 61 11.55%

Aastra 42 7.95%

Grandstream 39 7.39%

Polycom 37 7.01%

Other answer… 19 3.6%

The clear winner was Cisco, with Snom following as a good second. 3CXPhone softphone deployment clearly gaining in importance. It is interesting to see Yealink in 4th place after only 6 months of being officially supported. Disappointing results for Grandstream and Polycom – Polycom phones coming in last with only 7% of the votes, and Grandstream not much before that with 7,4% of the votes, despite its market presence and price. Aastra phones are no longer supported but still ended up in 5th place.

It seems that 3CX Users and partners are therefore going for Cisco, Snom, 3CXPhone and Yealink phones. Thank you all for voting!

This is helpful going forward in helping us choose alternative phones (not been impressed with the Grandstream quite honestly), but I can’t help wondering if the results have been a bit “influenced”. What I mean is that I’d expect Cisco to be at the top as this has been the “supported” brand by 3CX so those wanting a system that “just works” would have gone for Cisco from the outset in order to avoid as many problems as possible. I think if more brands (maybe Snom and Yealink) became supported then you’d probably see a totally different result after a few months’ sales.

The results have not been influenced. All phones listed are supported except for the Aastra phones. So Yealink and Snome phones are fully supported and have been for a while…. So this did not influence the results in anyway…..

September 23, 2010 at 9:34 pm

Clive Arnold

It would also be interesting to know if those who voted use 3CX within a business or a home, as the costs of purchasing the phones could have an impact on these results.

September 23, 2010 at 3:26 pm

John Rayfield, Jr.

I would interested in knowing why the Aastra phones are not supported now.

Also, since Snom got such a ‘high rank’, I’d like to know exactly how the Snom phones (in particular, the 320) work with the new SLA feature in version 9.

The Aastra phones have never been supported. The poll was not a ranking just the feedback from our users and partners what phones they are using. For information how the SLA / Shared parking works please review the blog posts relevant to it…

We use the Linksys SPA 922 and 942 phones almost exclusively. We also have about 100 workstations using the Bria softphone as it supports G729 and still seems to offer the best voice quality.

September 25, 2010 at 2:21 am

Gary

You should consider officially supporting Aastra phones. We are leaving our RP system and the aastra phones can be flashed to standard SIP phones. So we don’t have to buy new phones. RP worked great but we needed some of the features you have with 3CX. I think others will eventually do this also.

I too wish that Aastra phones were supported by 3CX. We standardized on the 6757i from Aastra. At the time of phone & 3CX system purchase we were told that the phones were supported–I guess we were lead astray.

October 20, 2010 at 3:57 am

Karl

We went from grandstream GXP2020 to the Cisco SPA’s and the difference in call quality and tone is just amazing. The SPA504G seems the pick of the bunch from a cost benfit perspective.

The problem is what to do with 15 GXP2020s that are just not up to the job.