Shipping, Payments + Taxes

Configuring shipping rates via plugin API

Your shop needs to meet two requirements in order to use the shipping rates configured in your shopping cart backend directly in your mobile shop. These are:

1. Your shopping cart system is connected to the Shopgate backend

Shipping rates configured in your shop system will be imported via an API method provided in the Shopgate plugin. This requires that the Shopgate plugin has been installed in your shopping cart system, and a connection has been made correctly to the Shopgate backend.

Verify your shipping rates

As sophisticated as they can be, some shipping configurations may get lost or modified during the import. Accordingly, it's always a good idea to verify the shipping rates before setting your shop live. To do so, make a few test orders in your mobile shop.

Add a few products to your cart and proceed to checkout. Compare the shipping rates to your desktop website. Repeat this a few times to make sure the shipping rates are correct.

Frequently Asked Questions

Why is shipping incorrect when I have a checkout via PayPal Express button on the product page?

Shipping rates are only fetched from your shop system at the checkout page. If your customers try to order anything from the product detail page, shipping configurations will not be imported.

To avoid incorrect shipping, please remove the PayPal Express button from the product detail page, and place it only on the checkout page.

Why do my customers see "Unable to deliver to the shipping address"?

This error message can be triggered by two reasons:

The customer has tried to order to a country that is not allowed in your settings.

Your shipping configurations are not fetched correctly.

To avoid this message, please do the following:

Make sure the country/region is enabled in your shopping cart system, as well as in your Shopgate configurations.

Check if you have entered the credentials correctly in your plugin's configurations in your shop system.

Why don't my shipping configurations show up?

If your shop uses a plugin or an extension to handle shipping configurations, the Shopgate plugin may not be able to import your shipping correctly. It is also known that using the desktop shipping configurations does not work to the 100% in some shop systems.

If any of these is the case, please disable the Shopgate-Plugin shipping and add your rates manually.

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