Frequently Asked Questions.

Placing an Order

My child has a long name; how many characters can you support?

Can I see a preview of my personalized book before placing an order?

Of course! After you upload your child’s photo and enter in their name, you will have an opportunity to preview the entire book.

How do I place an order?

You can place an order through this website. Shop and order from our secure site 24 hours a day, 7 days a week. Once you place your order, we’ll take care of the rest. We’ll also send you emails to confirm your order and let you know when it’s been shipped.

I want to order more than one book. Can I ship books to different addresses within the same order?

Sorry, this is not possible at this time. However, you can create separate orders to ship to different addresses.

How do I order a book in a different language?

Right now, our books only come in English. We hope to translate them into other languages soon.

I want to place a bulk order. Do you offer any discounts?

I want to buy The Newborn Poster but I don't understand the difference between premium matte and velvet rag paper. Help!

We are pleased to offer two different paper options for The Newborn Poster. Both are very high quality and made of thick paper, so you can't go wrong either way. It boils down to a matter of preference.

The Premium Matte paper has a thickness of 300 gsm (grams per square inch) and is a 100 year archival quality photo paper. It offers a crisp white background and is smooth to the touch.

The Velvet Rag paper has a thickness of 310 gsm and is made of a 100% rag cotton base. It has a textured surface, similar to a watercolor paper feel. It also has a subtly antiqued ivory tone.

PAYMENTS

When will my credit card be charged?

Your credit card will be charged when your order is received.

What forms of payment do you accept?

We accept American Express, Visa, MasterCard, Discover, and PayPal.

Do you charge a sales tax?

We charge sales tax in the great states of California and New York. If you live in Canada, there may be an additional tax (e.g. GST, HST) imposed, depending on where you live.

How do I know my transaction is secure?

UPLOADING A PHOTO

Do you have any tips on which types of photos work best?

Absolutely! The best photos are those that are high resolution. Other tips include:

Headshots (eye-level, looking at camera is best)

Plain background

Good lighting

No blur

Which photo formats do you accept?

Please upload your picture in a .jpg, .jpeg or .png file format.

What is the maximum photo file size that I can upload?

Please ensure that your photo is 10MB or less.

What will you do with my photo after my order is placed?

We will retain a copy of your photo on our server in case you would like to use it again for another purchase.

SHIPPING

How much does shipping cost?

Shipping is FREE to destinations within the Continental US, Alaska and Hawaii, as well as to all provinces and territories in Canada, excluding the Yukon, Northwest Territories and Nunavut.

Do you offer expedited shipping?

No, we do not offer expedited shipping at this time.

Which shipping carriers do you use?

We primarily ship via the United States Postal Service and Canada Post, and on occasion FedEx.

Do you ship to PO Boxes? What about APO, FPO and DPO addresses?

Yes and yes! For the latter, we only ship via USPS. Also, please make sure to include the recipient’s name and rank. For city, enter APO, FPO or DPO, and set the country as the United States.

Do you ship US territories, such as Guam and Puerto Rico?

Unfortunately, we do not ship to these destinations at this time.

Do you ship internationally?

We are pleased to ship to our friends in Canada (with the exception of its three territories: Yukon, Northwest Territories and Nunavut). We hope to ship to more countries soon!

How long will it take for you to ship out my order?

Before going to print, an actual human reviews each personalized book to ensure it is error-free. Please give us a bit of time to make sure your book is perfect! You should expect to receive your order within 7-10 business days.

If we anticipate a delay, we will notify you immediately.

How will I know when my order has been shipped?

Not to worry, we will be sure to let you know via email.

CANCELLATIONS AND RETURNS

What if I need to cancel my order?

If you email us (hey@readyourstory.com) immediately after you place an order, we will do our best to cancel the order and reverse your credit card charge. However, we can make no guarantees because we like to process orders and get them prepped for shipment as quickly as possible.

What if my package has been damaged during shipment?

We want every product we ship to meet our super high quality standards. We also try to make sure your order will get to you safe and sound, but sometimes things happen in transit. So, if your item(s) arrive damaged, don’t fret! All you have to do is email us at hey@readyourstory.com to let us know, and we will be happy to mail you a new item at no cost.

What if my package is refused or undelivered?

If a package is refused or returned to us unopened, you’ll be charged for the product and shipping costs. If you want us to reship the order, we’re happy to do so, but you’ll have to pay for shipping costs again. Sorry!

To reduce the chances of your package being refused or undelivered, please make sure that the shipping address on your order is accurate and that someone will be available to receive your package.

What is your return policy?

Due to the fact that these books are 100% personalized and customized to each buyer, we are unable to accept returns.

GIFT ORDERS

I’m buying this book as a gift. Will the price be printed on the invoice?

We do not include an invoice or packing slip when shipping out our books, therefore no price will be shown when your recipient opens up their package.

Can I include a gift message with my order?

Unfortunately, we can’t include a gift message. We’re working on it though!

Do you offer gift wrapping?

Gift wrap is available in the US only at this time. It is available for purchase in your shopping cart when you check out.

Do you sell gift certificates?

REFERRAL PROGRAM

How does your referral program work?

Our referral program is open to anyone who wants to join.

In less than a minute, create your personal referral link and share it with your friends. Once three friends purchase using your link, we'll send you a Read Your Story gift certificate, valued at $30. And the best part is, your friends will get 10% off their order plus free shipping!

I'm interested, so how do I get started?

Visit our Refer a Friend page. Enter your name and email address and voila! Your referral link will be created automatically for you to share via email and social media. It's that easy.