1 Answer

There is a chip on the cartridge that is bad or missing. If this an after market cartridge this a common error with the chips. You either need to return the cartridge or find someone that sells the chips fot the cartridge.

There is a chip on the cartridge that is bad or missing. If this an after market cartridge this a common error with the chips. You either need to return the cartridge or find someone that sells the chips for the cartridge.There is a chip on the cartridge that is bad or missing. If this an after market cartridge this a common error with the chips. You either need to return the cartridge or find someone that sells the chips for the cartridge.

Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.

the problem is cyan and yellow toner are low, u will change the cyan and yellow it will be cleared otherwise the will be empty u can't print any thing suppose one will empty other cartridge will not work

"10.001" is probably 10.00.01 and is referring to a supplies error with the cyan toner. Try reseating the toner cartridge as the cartridge mounted chip may not have made good contact with the printer. If this doesn't take care of it, replace the cartridge.