164 Customer Ratings

32 Customer Reviews

Everyone I spoke with over the phone, Lisa and Christine, and in person Sidebay were kind, helpful, knowledgeable and polite. It was a very pleasant and professional experience.

Staff

4.8

Cleanliness

4.7

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

3.7 out of 5 stars

By Andrew

Cypress, TX

September 16, 2014

My space is suppose to be air conditioned.last time I was there the ac was not running

Staff

4.0

Cleanliness

3.7

Expectations

3.0

Satisfaction

4.0

Recommend

4.0

5.0 out of 5 stars

By Thomas

Houston, TX

August 28, 2014

Friendly and very helpful!!!!! VERY professional and caring!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Karen

Spring, TX

July 26, 2014

Great staff. Thank you for keeping my house items safe & sound while our new home was being built.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Chris

Cypress, TX

July 25, 2014

Your company is very well represented at this facility and I appreciate the great service!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

4.0

Recommend

5.0

5.0 out of 5 stars

By Allison

Houston, TX

July 25, 2014

The website is very user friendly and I appreciate that, especially for making my monthly payments.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Calvin

Houston, TX

June 27, 2014

Hassel Free

Staff

4.8

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Dana

Houston, TX

May 23, 2014

We were very happy with everything. We "left" because we moved our belongings into our new home and didn't need storage any more.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Victoria

Cypress, TX

May 19, 2014

The girl who helped me was very nice and personable. She gave me information on what I needed quickly and seemed to care that I was happy with the space I chose and helped me pick a easy to access location.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Edna

Houston, TX

April 21, 2014

I really enjoy doing business with you.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.2 out of 5 stars

By Demetta

Houston, TX

March 4, 2014

A few times it has taken them a while to call me back if I leave a voicemail. Other than that I have no issues.

Staff

4.0

Cleanliness

4.0

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

5.0 out of 5 stars

By Frances

Cypress, TX

March 1, 2014

Amanda at my facility is star employee!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Frank

Houston, TX

February 27, 2014

I have nothing to add.

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

4.5 out of 5 stars

By Anonymous

Houston, TX

February 27, 2014

the 4-wheel dolly can never be found when I need one....

Staff

5.0

Cleanliness

3.7

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Alan

Houston, TX

February 27, 2014

"The staff is very professional."

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.0 out of 5 stars

By LaToya

Houston, TX

February 23, 2014

Great staff

Staff

4.0

Cleanliness

4.0

Expectations

4.0

Satisfaction

4.0

Recommend

4.0

4.9 out of 5 stars

By Joseph

Houston, TX

February 22, 2014

Very pleased with service and facility.

Staff

5.0

Cleanliness

4.3

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Steve

Cypress, TX

January 23, 2014

Thank you!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Erica

Houston, TX

January 3, 2014

Everything was quick and and easy.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Alicia

Spring, TX

December 23, 2013

Our impression was that security was of utmost important at your facility. We felt that our items were safe.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.9 out of 5 stars

By James

Houston, TX

December 23, 2013

If in fact I rent a space long term I do not think my rent should change. If from time to time the overall rental price of units must go up to occomidate the economy so be it. But do not impose that increase on your long term customers already renting.

Staff

5.0

Cleanliness

4.7

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.0 out of 5 stars

By Vicki

Houston, TX

December 18, 2013

I was especially pleased at how easy it was to reserve a storage unit and truck free rental on-line for same day, and received a follow-up phone call within an hour of making my reservation.

Staff

4.0

Cleanliness

4.0

Expectations

4.0

Satisfaction

4.0

Recommend

4.0

3.8 out of 5 stars

By P.

Cypress, TX

December 3, 2013

There are so many outside lights out at the Regency Green/Jones Road location it is not safe to go there after dark. There is absolutely no reason for this to happen. Please replace all the burned out lightbulbs. Thanks!

Staff

4.0

Cleanliness

4.0

Expectations

2.0

Satisfaction

4.0

Recommend

5.0

4.8 out of 5 stars

By Allison

Cypress, TX

November 23, 2013

Your website sometimes won't let me log in for days and days, claiming maintenance every time I try.

Staff

4.8

Cleanliness

5.0

Expectations

5.0

Satisfaction

4.0

Recommend

5.0

4.5 out of 5 stars

By Sandra

Houston, TX

November 23, 2013

I have used your facility a number of times and am always satisfied. That's why I keep coming back.

Staff

3.8

Cleanliness

4.7

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

4.4 out of 5 stars

By Flavia

Houston, TX

November 23, 2013

Amanda was great!

Staff

5.0

Cleanliness

4.0

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

4.8 out of 5 stars

By Aaron

Houston, TX

November 3, 2013

fast knowledgeable service

Staff

4.8

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

4.0

4.6 out of 5 stars

By Erik

Kenedy, TX

November 1, 2013

I am pleased with the security and cleanliness of your locations. Always a good experience.

Staff

4.0

Cleanliness

4.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Tina

Houston, TX

October 23, 2013

Cynthia at the office for store 296 was the greatest help. She was polite and knowledgeable.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Jon

Cypress, TX

October 11, 2013

Amanda at your Jones Rd. location has taken excellent care of me over the last 4 years I've had storage...second time to rent from Uncle Bobs. Only problem is I live in Austin now and I've been racking up late fees b/c I try to access your system on the 5th of each month and I get message that your system is down. This has happened numerous times and according to Amanda is a glitch in system since one of my units is auto pay and the other is not. I have saved the screen shot to prove the error on the site and would like the last 2 late fees refunded which includes today's payment. Sincerely, Jon

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

4.0

Recommend

5.0

5.0 out of 5 stars

By Jaime

Dallas, TX

September 23, 2013

You should clone Amanda; she is great!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Robert

Houston, TX

September 20, 2013

It was an absolute pleasure to feel welcomed by Amanda and Cynthia. These young ladies took a very altruistic approach in helping me. You wouldn't know they were there for any other reason other than to serve their customers. Please do whatever you need to do to keep them. They are truly an asset to your company.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

*Ratings and reviews taken from a survey of our current customers.

Storage Features at this Location

Climate Controlled Storage Units

Climate Controlled storage spaces provide a temperature controlled environment for your belongings. These spaces keep your items cool in the summer and heated in the winter, and are ideal for protecting items such as wood, electronics, and plastic that can be damaged from temperature changes and extremes. Learn more about the benefits of climate controlled storage here.

Humidity Controlled Storage Units

Dri-guard Humidity controlled storage is designed to protect goods from an extreme rise in humidity levels inside the space, regardless of the outside humidity. Reducing humidity helps protect against mold, mildew and moisture damage to furniture, metal, fabrics and paper.

Climate & Humidity Controlled Storage Units

These spaces combine climate controlled and humidity controlled storage in one. Also known as Dri-guard Plus, combo spaces offer the comfort of temperature control with the benefits of humidity control in one space. This is the best storage environment available for temperature and humidity-sensitive belongings like furniture, metal, fabrics and paper.

Use our Moving Van or Truck Free with Storage Rental!

When you rent storage, we'll rent you our moving van or truck for free! You receive 25 miles free as well. Rental times will vary based on time slot availability, and we allow one use per storage space rented. For further details contact your local storage manager or read our free van and truck rental guide here.

40' Truck Access

The entrance, aisles, and most drive-up accessible storage units are wide enough to accommodate large vehicles, up to and including 40' moving trucks.

Surveillance Cameras

Smile, you're on camera! Surveillance cameras are positioned throughout the facility to create a safer environment by monitoring traffic in and out of the facility and deterring trespassers.

Fenced & Lighted

Fencing around this facility is designed to limit access only to customers with assigned electronic access codes. Grounds, aisles and interior hallways are lighted for safety and convenience.

Boxes & Packing Supplies Sold Here

This Uncle Bob's carries a full line of moving and storage supplies such as boxes, packing tape, packing materials, and more! Our supplies help move awkward items like wardrobes and big screen TVs and keep delicate items like dishes safe during moving and storage. Stop in our office before the big move for your supplies! For helpful moving and packing tips, visit our guide here.

Self Storage in Houston

When heat and humidity are on the rise in Houston, you'll need a place to put your belongings. Uncle Bob's Self Storage offers a convenient solution. Since many homes in Houston don't have basements, a storage unit can help keep your valuables protected and safe. Our facilities offer climate and humidity controlled storage units as well as surveillance cameras. We are located on Jones Road, near Cy-Fair Shopping Plaza and Matzke Park.

Serving the Communities of:

Jersey Village, Cypress, Klein
77065, 77064, 77069

Have Questions? We can help!

Our storage professionals are trained and ready to help you get the answers you need.
Call us now!