Access Statement For Our Cheltenham Guesthouse

Introduction TO OUR GUESTHOUSE

The Wyastone Townhouse Bed And Breakfast Cheltenham is situated in the Montpellier region of town, 230 metres away from the centre of Montpellier. We aim to cater to the needs of all visitors, however, access for people of limited mobility may be difficult due to the age, and layout of the building. There is no lift available.

The following statement is a summary of our provision. If you have any specific questions please feel free to call us and we will endeavour to help.

Pre-Arrival

The Wyastone guesthouse in Cheltenham is a 10 minute walk from Cheltenham Town Centre, and the main bus stops.

The main train station is 5 minutes away by car.

There are several local taxi services that have accessible taxis. If required, we can make a booking for you.

We have a comprehensive website.

You can contact us via phone, fax, or email (details below).

Arrival & Car Parking Facilities

Check-in for the Wyastone guesthouse in Cheltenham is from 14:00 until 22:00. We can offer check-in outside of these times, however it must be by prior arrangement.

On arrival to the hotel there is a big entrance, with no gates.

There is parking for 6 cars, with these spaces highlighted by signs.

There is also plenty of on road parking spaces outside the entrance to the hotel that is pay and display.

The surface is relatively level and flat. The surface includes tarmac and gravel.

We can assist guests with luggage.

Main Entrance & Reception

The front door of our guesthouse has four steps. There is no handrail.

The front door is locked between 22:30 and 07:00, however there is a night bell situated in the entrance porch. The door may occasionally also be locked during the day, however there is also a day bell situated in the entrance porch. All guests have their own set of keys to the front door.

The door is 75cm wide.

On entry into the guesthouse there is a reception area and there is seating provided in the reception.

There is original Victorian tiled flooring throughout most of the reception area.

A selection of local information brochures and leaflets are available in the porch, as well as a folder containing menus from the local restaurants. Maps of the local area as well as bus and train times are also available on request.

Reception is open from 07:00 – 22:00 (weekdays) and 07:30 – 22:00 (weekends). If however, assistance is needed outside of these hours the night bell will put you in contact with someone on the premises.

Our corridors are all carpeted.

Corridors have a good colour contrast and are well lit.

The covering on stairs and corridors is short pile carpet.

The breakfast room, lounge and bar are on the ground floor.

In the main guesthouse there are 6 bedrooms.

In the coach house (accessed through the lounge and bar) there are 7 bedrooms.

In the courtyard building across the courtyard, there are 3 bedrooms.

Our Cheltenham guesthouse is centrally heated throughout, with thermostatic valves on the radiators in each room for any alterations to the room temperature. Small heaters are also available on request, as are electric fans.

There is a bell on the reception desk to gain our attention if we are not present.

There are lots of stairs and no lifts.

Public Areas - WC

There are both a ladies and gentlemen’s WC that can be accessed from the reception area via 4 stairs and a small corridor. There is a handrail down the stairs to the WCs.

All bedrooms are ensuite.

Dining Room, Bar & Lounges

Breakfast is served in the dining room on the ground floor.

Furniture is flexible and can be moved on request.

The chairs do not have arms.

Menus are provided in small print, but can be provided in large print upon request.

The lounge has both high-backed comfortable chairs with armrests and low-backed sofas. There is also a desk with a chair.

Wi-fi internet access is available throughout the guesthouse, free of charge.

The bar has low-backed chairs with armrests. There is a TV which can be turned on or off on request.

We close the bar when we close reception at 22.30. However we can arrange for a night cap to be left in your room for when you return from your night out.

Outdoor Facilities

There is a patio area with table and chairs, which is accessed by 4 indoor stairs, followed by 2 outdoor steps (No handrail). There are a further 2 steps (no handrail) to a lower patio area with a fishpond.

Conference & Meeting Rooms

The dining room can also be used as a meeting room and can hold up to 28 people. More information about this can be obtained by contacting the hotel.

Bedrooms

The guesthouse has six bedrooms in the main house (1 single, 1 double and 4 double or twin combinations).

All bedrooms have Wi-fi internet access, free of charge.

In the coach house there are seven bedrooms (3 singles, 1 double, 1 double or twin combination and 2 family rooms sleeping 4).

In the courtyard building across the courtyard there are 3 bedrooms (3 double/family rooms that can sleep 2 or 3)

All rooms have an alarm clock/radio, notepad and pen, telephone, tea and coffee making facilities, ironing board and iron, TV (some with DVD player) and a guesthouse and local area information folder.

Main GUESTHouse Bedrooms

Bedroom 1 (single): Is on the first floor up 22 stairs, bed accessed from left hand side (if you are lying in bed), ensuite with shower, hand basin and toilet.

Bedroom 11 (4 foot 6 inch double): Down 11 stairs, bed accessed from left hand side (if you are lying in bed), ensuite shower room, with toilet and hand basin.

Bedroom 12 (family): Room can be set up with 4 single beds, 3 single beds, a double and 2 singles or a double and 1 single. Down 8 stairs and up 15, beds accessed from either side, ensuite bathroom with shower over bath, toilet and hand basin.

Bedroom 14 (family): Room can be set up with 4 single beds, 3 single beds, a double and 2 singles or a double and 1 single. Down 8 stairs and up 15, beds accessed from either side, ensuite bathroom with shower over bath, toilet and hand basin.

Courtyard Rooms

Bedroom 15 (6 foot wide double/twin): Down 4 stairs into the courtyard, down 2 steps in the courtyard, then up 7 exterior stairs, door on the right hand side. Bed can be accessed from either side. Ensuite bathroom with shower over bath, toilet and hand basin.

Bedroom 16 (6 foot wide double/twin/family): Up 7 exterior stairs, first door on left hand side then second door straight in front. Additional single bed available. Bed(s) can be accessed from either side. Ensuite bathroom with bath and separate shower, toilet and hand basin.

Bedroom 17 (6 foot wide double/twin/family): Up 7 exterior stairs, first door on left hand side then door on the left. Additional single bed available. Bed(s) can be accessed from either side. Ensuite bathroom with shower over bath, toilet and hand basin.

Grounds and Gardens

Our guesthouse has a small courtyard (patio, with two levels), which is available for guests to sit in (table and chairs). There is a fishpond as well as shrubbery, flowerpots and hanging baskets.

We are also a short walk to a large park, with gardens and grassy areas.

Additional Information

Mobile phone reception is generally good.

We are able to use the front and side gate in the need of evacuation. If you require more assistance for evacuating please notify us on arrival and we will ensure you are evacuated safely.

Fire extinguishers are positioned all around the hotel, and are easily accessible. In the event of a fire, the fire alarm will sound. All fire exits are clearly marked, and evacuation instructions can be found in each room on the back of the door.

If a guest has a hearing impairment they should notify us before or during arrival.

We are totally non smoking throughout.

We can refrigerate any medication, and can also keep a small quantity of perishable goods in our fridge for a limited period of time.

Contact Information

The Wyastone Townhouse - CHELTENHAM GUESTHOUSE

Parabola Road

Cheltenham

Gloucestershire

England

GL50 3BG

Tel: 01242 245549

Fax: 01242 522659

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.