Feature Request: Add calculated attributes to Drill-Through

When using the drill-through feature, one can choose the elements displayed (through chart configuration --> drill-through). The selection is from a pre-made list of attributes.

Current Functionality:

The list of elements available is limited to a set of attributes created by Zendesk Explore.

Proposed Functionality:

The elements available are all attributes including the calculated attributes.

Specifically, The most important element that is missing right now is a clickable link to a ticket on Zendesk (it's already an attribute that was added manually as a calculated attribute). It would be great if we could be redirected to a Zendesk ticket page through the drill-through feature.

17 Comentarios

As a first step, it would help if it were possible to even highlight the ticket IDs on drillthrough so we could copy and paste them. Right now the only thing to do is look at the ticket IDs and hand-type them into the search bar in Zendesk Support.

We use this functionality in most of our reports on Insights and it's one of the features our users love the most. Now we're migrating to Explore and this would be a problem when they notice they have lost this.

The ability to have the ticket id clickable would be a great thing for all companies. This is an idea that should be taken from insights, and brought to explore. I cant think of a time when i would not want this.