International Orders

I am not in Italy, can I still order?

For sure, our webshop is built to especially serve people outside of Italy, who love our products, but cannot obtain them in their country of origin. It doesn't matter where you live, US, Australia, Japan, or even UK or other European countries - you can always order the products from our webshop.

Where do you ship to?

We are currently using UPS, Fedex, DHL, EMS or USPS for the delivery. They send shipments throughout the entire world on a daily basis. You can check pricing and transfer time information on our cart page.

How are the products packed and sent?

We use cardboard boxes to send the goods. Depending on your order size, you'll get a smaller or bigger box. Stuff that can break is wrapped in a thick layer of bubble wrap. Any empty space is filled with filling paper to make sure the goods cannot move too much in the box.

My shipment has not arrived yet, when will it arrive?

Please check the Delivery Date indicated on your Order Confirmation Email. If the delivery date is passed away, please contact our Customer Service

Import duties, taxes or fees

Any import duties, taxes or fees are the sole responsibility of the receiving customer. Shipments cannot be marked as a "gift."