Cheated by Pinnacle fiat , Kochi ,Kerala :(

Hi Friends,
I had a very very bad buying experience when i took the delivery of linea dynamic last friday,20/03/2015 @ 9pm,with the new fiat dealer in Kochi,Pinnacle fiat.You guys wont believe what they did to me!The most disappointing part is that the fiat guys, eventhough i got a call @ saturday and an assurance that my query will be answered by monday, didnt call back , despite shooting multiple emails.All i am getting is the below reply.Does any one has contact details for anyone who is responsible for customer complaints from the fiat end?..Earlier when we had issues with our punto , i used to get immediate response emails/calls from fiat India.Now that independent fiat does'nt even hear to customers!!!

Dear Sir,
Thank you for your communication, we regret the inconvenience.
Matter is coordinated with region /dealer, we assure you of all due attention through Pinnacle Fiat
We have already registered your complaint & no. for same is 1-1004980147
With warm regards,
Customer Care.
1800 209 5556 │*service.india@fcagroup.com
Roadside assistance RSA 18002093428www.fiat-india.com

Re: Cheated by Pinnacle fiat , Kochi ,Kerala :(

Dear Anoop

Warm Welcome to MFW.
We are sad to hear your delivery experience at pinnacle FIAT.
However, Could you spend more time to pen down your buying experience in detail so that the forum members would come to know the complete background and could probably help you with or atleast serve as a warning to the new buyers?

Re: Cheated by Pinnacle fiat , Kochi ,Kerala :(

Sure Siva, I will write it soon.In a nutshell, this is my sad story

I was promised with 2014 august model, I went to their yard to inspect the vehicle, delivery was supposed to happen @ 5pm,
@ 5:30 the usual drama happened, sales said they accidently took TP for a different vehicle which is in a different city(Moovatupuzha)
and I must take the delivery of that car which ive never seen! I asked for a refund / the car which i was shown the previous day, i was denied all my rights as a customer and I had no other option but to take the car with me....
The false promises were
1)August 2014 car ,I got may 2014
2)Change in price , it got increased by 17K
3)Got a different car than the one i did my self pdi.This was communicated in the last minute.
4)When i went to RTO, there was no TP taken for my car on the previous day.It actually happened on the next day only.(I was asked to take the delivery of a different car citing that the TP was taken ,It was not taken actually. I was given a car with no TP .

I lost all my interest in the car and I didnt check anything in it.But being a fiat I think I will be able to admire the beauty

Re: Cheated by Pinnacle fiat , Kochi ,Kerala :(

Thanks for the reply.
From your reply i could understand that payment is made but the VIN# promised to you on which you made PDI is different at the time of delivery.

Few questions (hopefully you will cover your buying experience in detail)

1. You have any email communication / SMS from dealer stating the VIN# provided to you first
2. Taken the delivery of the car ? Yes/ No
3. Any quotation you have for the earlier price
4. Car Registered with RTO

I had exactly a similar experience of surprises on my delivery day of punto, more details atthis thread.

If you havent taken delivery and car not registered yet, and have proofs for #1 and #3 start fighting with dealer and involve FIAT. Please update us

I feel it is time there should be an india specific common booking process to be followed, as i hear this kind of complaints, with not just FIAT but with every other car dealers.