Are you interested in artificial intelligence or intelligent automation but have no clue where to start? In this ISG whitepaper, we explore the term “intelligent automation” and how to begin successful deployment.

Many are familiar with robotic process automation (RPA), which is software capable of automating simple, rules-based tasks previously performed by humans. RPA can mimic the interactions of a human and connect to several systems without changing them as it operates on the graphical user interface or GUI. One drawback of RPA is that it needs structured data as input and can perform only standardized processes.