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When I click on my e-mail a page appears that says "Manage…

Customer Question

When I click on...

When I click on my e-mail a page appears that says "Manage my account. Remove, add, or switch your account". I don't want to do any of that. I called ATT and they spent an hour trying to help and couldn't. I'm at my wits end. Where can I go to get help?

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

ATT had me go into numerous sites like AT&T.com, and work my way down the menu but nothing worked. They suggested changing my password ***** I did but the computer wouldn't accept my new password, saying it was incompatible, etc.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Good evening, my name is ***** ***** I am your Professional Electronics Technician Expert.

This issue usually takes a while to repair because of what's involved. With faster service I can connect to you via Remote Support to your computer and get your problem fixed, is that something you would be interested in?

I will tell you that...the things you have to go through to be an Expert are quite rigorous.

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Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

I cannot get my email. It ends in att.net. I have tried for four days, spoken to 10 AT&T employees, supervisors, managers and now am locked out. They tell me don't worry, I can get you in but they can… read more

I can't get into my E-mail account. They say my phone number isn't linked to my account. I still have the old pass number they sent me last time I forgot my password. They keep sending meto the accoun… read more

I cant get into my account. I have tried even changing my password ***** it always ends up that it cant identify me. I have been trying for over a week and have reached a point of total frustration. I… read more

Account locked. Been on the phone with ATT for an hour to no avail. Because it is a free account that was associated with an old, terminated dialup account they can't seem to "verify" it. Worked fine … read more

My website is currently hosted on Yahoo but I can't get into the account to switch it over to another host that I want to switch to. The email I set it up on was:[email protected] (orig an ATT account) I… read more

Please help me. My password XXXXX work anymore. I can't get info, I keep being moved to At & T. I can't remember my security questions and they were sent to my yahoo account I can't access. This yahoo… read more

I closed my At&t account and lost my e-address as a result with yahoo. I contacted somone...was transferred so many times I don't know who....and my yahoo e-mail address was reinstated and I can get m… read more

I have had an sbcglobal email account for many years. Suddenly, two days ago when I had to enter my id and password, it wouldn't be accepted. I called and spent hours with ATT and they said that I had… read more

Hello. I used to have an att/yahoo account years ago. I recently realized people still had my old e-mail address and went in and forwarded a lot of mail to my new e-mail address. I now found out that … read more

I formerly had ATT DSL service. I have since switched over to a broadband service. However, for several months I still had access to my old e-mail account .....sbcglobal.net....which was serviced appa… read more

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.