New Group

New Forum

New Topic in Forum

New Action on Ticket

Triggers when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.

Recent Ticket

Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

New View

Triggers when a new view is created.

New Ticket

Triggers when a new ticket is added to a view.

New Organization

Triggers when a new organization is added to Zendesk.

2. Select an Action

Create Task

Creates a new task in My Tasks or a selected project.

Update User

Update an existing user.

Attach File to Ticket

Attach a file to an existing ticket.

Update Ticket

Update an existing ticket status or add comments.

Create User

Create a new user.

Create Ticket

Create a new ticket.

Add Tag(s) to Ticket

Add one or more tags to an existing ticket.

Update Organization

Update an existing organization.

Add Comment to Ticket

Add a comment to an existing ticket.

Create Organization

Create a new organization.

3. Create this Zap!

Zapier combines Triggers (like "New Email") and Actions (like "Create Contact") to complete an action in one app when a trigger occurs in another app. Select a Trigger and Action from the lists to start creating a Zap!

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