Links to WD websites such as product documentation

A setting to keep WD Discovery pinned to the system menu or have it as a floating window

Support for 18 languages

Comes with the My Cloud Home Desktop App preinstalled

How to Install and Launch on a Mac

WD Discovery is a light weight desktop application for Mac and Windows that provides a cloud based method of delivering software, updates and notifications for external USB drives. WD Discovery can be manually installed on computers that do not have an internet connection like any other software application

Important:

An active internet connection with ports 80 and 443 available are required for software and firmware update notifications to occur

WD Discovery will install or Update existing versions of WD Drive Utilities to the version included with WD Discovery

Existing installations of WD Software supported by WD Discovery will prompt the user that a new version is available through the WD Discovery environment

Once finished, run the software

Click on Install Now

Enter the Mac user's password , click OK and wait for the installer to complete the installation

From Apple menu bar, click on the WD icon to open WD Discovery

How to Install and Launch on a Windows

WD Discovery is a light weight desktop application for Mac and Windows that provide a cloud based method of delivering software, updates and notifications for external USB drives. WD Discovery can be manually installed on computers that do not have an internet connection like any other software application

Important:

An active internet connection with ports 80 and 443 available are required for software and firmware update notifications to occur

WD Discovery will install or Update existing versions of WD Drive Utilities to the version included with WD Discovery

Existing installations of WD Software supported by WD Discovery will prompt the user that a new version is available through the WD Discovery environment

Open WD Discovery and Go to the Storage tab and at the bottom of the page click on Register device

Enter First Name, Last Name, Email, select the Country from the dropdown menu and click Register device

Click Done once the device has been successfully registered

How to Update Device Firmware

Western Digital recommends that best practice is to keep a backup of your important data before updating the device firmware. Maintaining a valid backup protects against: computer virus, data corruption, hardware issues, or environmental hazards

Important:
Always remember that "backup" means that you have your data stored in at least two (2) locations. Moving data from your system drive to an external hard drive is not a backup, unless there is already a duplicate of the file on a different drive

Open WD Discovery and check under NOTIFICATIONS to see if there is a new firmware available

If there is an update available, click on here to launch WD Firmware Updater

Click Continue

Read the Western Digital End User License Agreement and click on Accept

Important: Disconnect all other attached USB drives prior to updating the firmware

How to Lock a Drive

Important:

WD Security is not supported on all WD products. Please confirm that the WD product in question supports WD Security by reviewing the product's features at

Click on the WD Discovery icon in Windows system tray or Mac menu bar to open WD Discovery , go to the Apps tab , and open WD Security

Windows

Mac

To secure the drive, enter a new Password, Verify Password, and click on Set Password. An optional Password Hint or a "return-if-found" message can be entered in case the password is forgotten or the drive gets accidentally left behind

Click Close once the security is enabled on the drive and click Close to exit WD Security

Open WD Discovery and click on Unlock to open the drive in order to access the data

How to Hide Banner Ads in WD Discovery

Open WD Discovery and click on the arrow next to the listed AVAILABLE APPS

The apps are now hidden from view

How to Uninstall and Remove on Windows

Important:

Uninstalling WD Discovery uninstalls WD Drive Utilities

WD Drive Utilities cannot be uninstalled by itself when WD Discovery is installed

Other WD Apps are not uninstalled with WD Discovery and may require a standalone installation of WD Drive Utilities

Use of Third-Party Software or Websites
We may recommend use of software, information, products, or websites that are owned or operated by other companies. We offer or facilitate this recommendation by hyperlinks or other methods to aid your access to the third-party resource. While we endeavor to direct you to helpful, trustworthy resources, We cannot endorse, approve, or guarantee software, information, products, or services provided by or at a third-party resource or track changes in the resource. Thus, we are not responsible for the content or accuracy of any third-party resource or for any loss or damage of any sort resulting from the use of, or for any failure of, products or services provided at or from a third party resource. WD recommends these resources on an “as is” basis. When you use a third party resource, you will be subject to its terms and licenses and no longer be protected by our privacy policy or security practices, which may differ from the third policy or practices or other terms. You should familiarize yourself with any license or use terms of, and the privacy policy and security practices of, the third party resource, which will govern your use of that resource.

A third party utility may be used to uninstall WD Discovery in the event that Windows is unable to uninstall it. Please see Wise uninstaller

If there are no other WD devices connected to the computer, the following page should be displayed under the Storage tab. Click Sign In

Enter your My Cloud Home credentials. If you do not have a My Cloud Home account, go to MyCloud.com and create one

Click the My Cloud Home icon or go to MyCloud.com to access your data

How to Turn on UAS (USB Attached SCSI) on My Passport SSD

USB Attached SCSI (UAS or UASP) is a protocol that uses SCSI commands over USB. If macOS version is 10.8 or above and Windows version 8 or above, setting UAS to on will provide faster transfer speeds. UAS is currently supported on My Passport SSD (Firmware 1.007).

Click the Settings icon next to My Passport SSD

Set the UAS Status to ON

How to Install Paragon Driver on Windows and macOS

Paragon driver is an application that allows for full read-write access to drives formatted NTFS (read-only on macOS) and HFS+ (no read / write on Windows) on Windows and macOS without having to reformat the drive to exFAT.