Doctors Without Borders/Médecins Sans Frontières (MSF) has exciting opportunities in our New York office for individuals who are passionate and dedicated to our mission of providing emergency medical aid to people affected by conflict, epidemics, disasters, or exclusion from health care.

Communications & Development Assistant

Department

The Communications and Development Assistant will support both the Communications and Development department.

The Communications Department is responsible for developing a coherent voice and delivering clear public messages to inform both US and international audiences of MSF, its field activities and the humanitarian principles that underpin them;

The Development Department is responsible for raising over $350 million annually in funds in order to meet the financial needs of our organization which allows MSF to carry out its mission effectively and efficiently.

Project

The Communications and Development Assistant will be responsible for providing administrative support to the Communications and Development Department. Tasks include and are not limited to: coordinating travel, scheduling meetings, organizing meeting rooms, taking minutes, reserving conference phone lines when requested, ordering and setting up food if appropriate.

· Manage offsite storage of development and communications materials and maintain appropriate quantity of organizational marketing and informational materials in office

· Provide support to the fundraising events department on special projects such as; MSF On the Road and FFH Donor Events

· Manage periodical and online subscriptions;

· Organize communications briefings and debriefings with field staff passing through the New York office and manage the MSF Wiki site, including updating profiles of current field staff, creating new profiles for new field staff and granting office staff access to the website

· Reply to general email and telephone queries, with Program Associate and Reception. Triage and vector queries to appropriate department personnel;

· Provide administrative support for special communications projects and events such as Forced From Home, webcasts and press conferences;

· Provide support to the front desk on occasion;

· Assist with research projects and writing tasks, as assigned.

Requirements

· Bachelor's degree (B. A.); plus one to two years related experience; or equivalent combination of education and experience. Fundraising education and/or experience is a big plus

· Strong computer literacy, including ability to use word processing and spreadsheet and database software. Knowledge of PowerPoint.

· Project management experience including keen attention to detail with ability to track multiple projects at one time and to prioritize ongoing vs. immediate needs appropriately.

Strong interpersonal, oral and written communication skills

Strong sense of service orientation

· Excellent judgment and diplomacy.

Ability to effectively present information and MSF’s voice to donors.

Ability to write a range of correspondence from formal business letters to thank-you notes.

· Ability to work with a minimum of supervision.

· Genuine interest in and commitment to the humanitarian principles of MSF.

No phone calls and emails please. Applications without cover letter will be disregarded.

If applicant is not based in New York, please indicate in cover letter ability to relocate. Note that no relocation or immigration assistance can be provided.

Application Deadline: February 25, 2018.

Community Development & Events Associate, Temporary

Department

Our dynamic Development Department is responsible for raising over $350 million annually in funds to meet the financial needs of our organization which allows MSF to carry out its mission effectively and efficiently.

The Marketing Team is responsible for executing integrated marketing efforts, including prospect, renewal and cultivation campaigns and activities via all communication channels to maximize the revenue and increase awareness of MSF’s activities and concerns, expertise and values.

Project

As the Community Development & Events Associate, you will be part of a dynamic, collaborative, and fast-paced fundraising events team at Doctors Without Borders/Medecins Sans Frontieres (MSF). Our team works with a variety of people and supporter events across the country. We help individuals and organizations who want to support us through their fundraising efforts, be that a bake sale or a formal gala.

We create and partner with 3rd party events to further the cause of MSF, from marathons to speed video gaming. We organize speaking tours, bringing the work of MSF to those who support it across the country. We manage the university student chapter network, expanding the reach of the work of MSF to the next generation of supporters.

As Community Development & Events Associate, you will help us take our community engagement and fundraising to the next level.

· Contribute to documenting and updating the business policies and procedures followed by the team.

I. Extent of Public Contact

· Regularly represent MSF to donors and other members of the public.

· Interact with staff and field volunteers to stay abreast of MSF issues, to conduct research, and to develop proposals and reports.

II. Travel

· Must be able to travel extensively as required – approximately 12-16 domestic trips/year (off-site events, industry conferences).

Requirements

· Bachelor’s degree, or equivalent education and experience.

· Excellent oral and written English language communication skills.

· Excellent interpersonal, presentation, and negotiation skills.

· Proven ability to plan and implement successful events.

· Knowledge of international affairs and humanitarian issues.

· Proven skills in working productively with a variety of constituencies to get results.

· Ability to analyze, measure, and improve fundraising and community development campaigns.

· Ability to handle a large volume of work under pressure and with deadlines.

· Keen attention to detail with ability to track multiple projects at one time.

· Excellent judgment and diplomacy.

· Strong computer literacy, including knowledge of and/or ability to quickly learn a variety of platforms including Office, project management and database systems.

· Comfortable in an “all hands-on deck” environment, able to operate and collaborate across multiple teams, and thrive in a fast-paced culture.

· A creative problem solver.

· Familiarity with and commitment to the work of MSF.

Type

HQ

Contract Type

Fixed Term Contract - 12 month contract

Additional Information

Starting salary high 50s to low 60s (commensurate with experience).

Desired Hiring Date

12, March 2018

Working Time %

100,00

How to Apply

To apply, send letter of interest/cover letter and resume to employment.msfusa@newyork.msf.org, with subject line “Attn: Community Development & Events Associate, Temporary”

Submissions without cover letter will not be reviewed. No phone calls please.

Application Deadline: February 19, 2018.

Director of Field Human Resources

Department

The Field Human Resources Department (Field HR) is responsible for the recruitment, selection, placement, and retention of qualified and well-suited field staff to meet the growing needs of MSF’s field operations.

The Field HR Department also comprises the People Management Unit (PMU) and Psychosocial Care Unit (PSCU). The PMU conducts training and other programs to develop management skills for field staff, current programs include Field Management Trainings and mentoring and coaching programs. The PSCU provides psychosocial support for all MSF-USA field workers before, during and after field assignments, and provides direct field support on the request of the Operational Centers.

In addition, the MSF-USA Field HR department has a key role to play in the Operational Center Paris partnership and is responsible for delivering key projects and supporting priorities identified in the OCP strategic plan.

Purpose of the Job

The Director of Field Human Resources (FHR) plays a critical role within MSF-USA. Reporting to the Executive Director, the Director of FHR is responsible, in close collaboration with the Directors of the respective areas, for the development and implementation of MSF-USA’s Human Resources Vision and for defining and delivering on the People’s related Orientations of MSF USA’s Strategic Plan.

The Director of FHR is MSF-USA’s main interlocutor on International Human Resources issues within the MSF Movement and other external counterparts and will actively contribute to and advocate for excellence in the management of MSF-USA field workers and optimizing their contribution to MSF’s Social Mission.

Responsibilities

Under the general direction of the Executive Director, the Field HR Director develops the strategy for the Field HR Department and coordinates, directs and monitors activities to ensure fulfillment of that strategy.

As a member of the Management Team, participates in developing collective decisions, setting priorities for MSF-USA given resource constraints, approving internal policies and making collective recommendations to the Board of Directors. The Field HR Director is also co-responsible, with the Domestic HR Director, for providing consistency and/ or alignment in approach, policies and practices for all MSF USA employees.

The Director of Field HR is a member of the OCP HR Director group and is jointly responsible for the implementation of the OCP strategic plan, including delivery of projects delegated to MSF-USA.

The Field HR Director represents MSF-USA at the international movement level on HR topics and supports the movement in delivering on international HR initiatives.

Tasks

Direction of Field HR Department

- Develops and implements the strategic and annual plans for the recruitment, placement and retention of USA based field workers.

- Ensures MSF-USA responds to HR operational needs and leverages the US labor market to support these needs

- Ensures quality of recruitment and placement activities, including consistency with movement policies and standards and compliance with US legal requirements

- Directly supervises the Deputy Director of Field HR, PMU Manager and PSCU Specialist, indirectly oversees the work of the other fourteen permanent members of staff as well as temporary staff members and volunteers

- In collaboration with Operational Centers, ensures proper management and support of MSF USA field workers ensuring health and safety standards are adhered to

- Oversees and supports the implementation of PMU activities and initiatives ensuing alignment with OCP strategic goals and management values

- Oversees the Psychosocial Care Unit, ensuring field workers are supported through preparation and return from assignments throughout their field careers

Member of MSF-USA Management Team

- Participates in developing and carrying out organization-wide goals and objectives, formulating and administering organizational policies, and in making decisions with an organization-wide impact as a member of the MSF-USA Management Team

- Confers with Executive Director and other Management Team members, to review achievements of the Field HR department and discuss required changes in goals or objectives if needed

- Through the Management Team and/or participation in cross-departmental work groups directs communication and collaboration with other departments, and integrates the activities of the Field HR with other departments and their needs.

- Works towards stronger collaboration and integration of all MSF-USA employees, both HQ and Field Workers to provide more consistency in policies, practices and approach

- Updates the board on key initiatives of the Field HR Department, acts as the primary liaison for the HR committee.

Member of OCP HR Director Group and HR representative to the movement

- Co-responsible for the development and delivery of the HR related components of the OCP strategic plan, including oversight and implementation of delegated projects within the plan

o Current examples of HR projects lead by MSF-USA include the core PMU activities, a skill development program for National Staff in South Sudan and an initiative to improve People Analytics for OCP

- Represents MSF-USA to the OCP Group Committee on HR topics

- Engages with the international MSF movement and keeps abreast of key HR topics and initiatives, ensuring the involvement and representing the interests of MSF-USA

- Attends annual meeting of international HR Directors and facilitates communication and collaboration throughout the year with other MSF HR departments

- Implements projects for the international movement, as an example MSF-USA is the pilot of the international database project, ‘Symphony’

Requirements

Essential

Minimum 2 years field experience at MSF or equivalent global humanitarian organization.

Minimum 10 years demonstrated experience in managing large, delocalized teams, ideally in an International Humanitarian Organization, plus Master’s Degree, or equivalent combination of education and experience. HR Management experience is a plus.

Genuine interest in and commitment to the humanitarian principles of MSF.

Proven ability to contribute to the development and implementation of strategic orientations.

No phone calls and emails please.Applications without cover letter will be disregarded.

Application Deadline: March 26, 2018

eHealth Unit EMR Implementation Engineer

Department

The eHealth Unit has the mandate to promote and advance secure, efficient, and effective use of health information from MSF operational activities, and help to inform future health information technology initiatives. The Unit supports the ability to capitalize on available information in order to make appropriate and timely management decisions, and rationalize reporting requirements by refining how data is gathered, used and shared. The Units work spans the entire development lifecycle from analysis of needs to deployment and long-term use of those systems and applications. The Unit has the responsibility to look to the future and further develop its information management capacity and systems, including better incorporation of the use of new technologies, to facilitate informed decision-making in order to adapt its humanitarian response to constantly changing situations.

Project

The eHealth Unit team members are based in Paris, New York or in field missions and transverse between the operations, medical and IT departments. The eHealth EMR Implementation Engineer functions as a core member of the eHealth team under the supervision of the EMR team lead. The eHealth EMR Implementation Engineer will be responsible for configuration of the forms and setup of master data in the EMR, along with setting up of users and access rights, infrastructure setup and deployment of EMR software on servers, and support of EMR in hospitals and projects in the field. This will include setting up and maintenance of software environments and applications while conforming to OCP standards and ensuring international policies, including procurement, configuration, security and backup policies are in place and adhered to.

Tasks

Main Duties and responsibilities -

● Implementation

○ Configures data capture forms and fields in EMR based on finalized metadata using JSON, CSS and SQL skills

No phone calls and emails please.Applications without cover letter will be disregarded.

Application Deadline: March 2, 2018.

EMR Knowledge Management and Training Coordinator

Department

The eHealth Unit has the mandate to promote and advance secure, efficient, and effective use of health information from MSF operational activities, and help to inform future health information technology initiatives. The Unit supports the ability to capitalize on available information in order to make appropriate and timely management decisions, and rationalize reporting requirements by refining how data is gathered, used and shared. The Units work spans the entire development lifecycle from analysis of needs to deployment and long-term use of those systems and applications. The Unit has the responsibility to look to the future and further develop its information management capacity and systems, including better incorporation of the use of new technologies, to facilitate informed decision-making in order to adapt its humanitarian response to constantly changing situations.

Project

The eHealth Unit team members are based in Paris, New York or in field missions and transverse between the operations, medical and IT departments. The Unit currently has two core teams, Health Management Information System (HMIS) team and Electronic Medical Records (EMR) team. The EMR team is responsible for the deployment, support and use of electronic medical record systems. The core system used is Bahmni, an open source medical record system built on top of OpenMRS. The EMR Knowledge Management and TrainingCoordinator functions as a core member of the eHealth Unit and will be responsible for developing and implementing the training and learning strategy for the EMR System, including but not limited to training end users on system navigation, data use and information management and overall knowledge management related to the EMR. The EMR Knowledge Management and Training Coordinator reports to the EMR Team Leader in New York.

● Design and develop learning content and resources (written documentation for internal consumption and external publishing, manuals, end user guides, training material, videos, job guides etc.) which will allow the effective and continuous use of the EMR in projects

● Development of training methods and standard operating procedures to improve EMR functioning and use, including group training sessions and on-the-job approaches

Facilitation of end user training and knowledge management for EMR

● Train users on how to use the EMR to record data, extract reports and data exports

● Training and education of users during the initial roll-out and deployment of EMR

● Organize and coordinate the delivery of one-on-one and group trainings for identified end users at EMR implementation locations

● Coordinate and conduct regional trainings of the EMR

● Identify and build out content management space for users to access learning and knowledge material

Training Support and Continuous Improvement of training material and methodology

● Engage and share best practices, lessons learnt and training approaches and content with the Bahmni and OpenMRS community, and implementation teams in other MSF sections

● Work with the project manager and implementation manager to identify needs and improve training methodologies and courseware

No phone calls and emails please.Applications without cover letter will be disregarded.

Application Deadline: March 2, 2018.

Logistics Supervisor

Department

The New York Operations Cell is part of the Operational Centre Paris (OCP), an operational partnership under the responsibility of the Operations Director in Paris. The New York Cell has been active in New York, since January 2004 and currently manages programs in Haiti, Liberia, South Sudan, and Sudan.

Project

The Logistics Supervisor is responsible for all operational and technical logistical issues related to the Operational Cell’s country portfolio and provides support to field teams accordingly. As a member of the New York Operations Cell, the Logistics Supervisor is hierarchically under the New York Operational Cell Manager’s responsibility and functionally under the Operational Logistics Manager in Paris.

Tasks

Main responsibilities

· Participates in the definition of the program objectives, taking into consideration the defined strategic plan:

· Participates in the policy definition of the Logistics & Supply Departments and in the planning of future needs:

o Participates, in link with his/her hierarchy, to the policy definition of his/her functional department taking into consideration the specific issues and possibilities of the projects under his responsibility.

o Follows and assesses deployment of new equipment or protocol on the projects under his/her responsibility.

o Is involved in the HR management of the logistics staff working in the projects of the Cellule and identifies potential future senior staff.

· Is involved in the security management and risk reduction practices of the projects:

o Participates in the general context and risk analysis for the project and follows environmental changes.

o Checks that Sindy (Security incident report software) is properly used by the teams in the projects.

o Analyzes and capitalizes security incidents happening in the projects under his/her responsibility.

· Contributes to cross department collaboration:

o Shares knowledge and information, develops his/her capability to work with other departments or services within the framework of his/her project management.

· Potentially, functionally supports team on the field:

o Provides guidance to the logistics team on the field.

o Directs and assesses their work.

o Forwards tools and implements good practices.

Requirements

Experience:

2 years minimum of logistical field management experience in a humanitarian context. With a minimum of one, long-term assignment as a Logistical Coordinator or the equivalent.

Submissions without cover letter will not be reviewed. No phone calls please.

Application Deadline: 18, February 2018

Web Content Coordinator

Department

Our dynamic Development Department is responsible for raising over $350 million annually in funds to meet the financial needs of our organization which allows MSF to carry out its mission effectively and efficiently.

The Marketing Team is responsible for executing integrated marketing efforts, including prospect, renewal, and cultivation campaigns and activities via all communication channels to maximize the revenue and increase awareness of MSF’s activities and concerns, expertise, and values.

Project

The Web Content Coordinator role is an opportunity for a creative, organized, and brilliant web writer, editor, and content producer to help us take our website to the next level. You will be part of a collaborative, fast-paced, and rapidly growing digital team as we relaunch our website and build a new digital strategy.

As Web Content Coordinator, you will bring the stories of our work, our teams, and the people we serve to our digital audiences in order to raise awareness and funds, drive vital advocacy goals, and recruit staff for our field projects.

The Web Content Coordinator works closely with the Editorial and Marketing Teams to publish, edit, write, track, and update web content using a web content management system (CMS). On any given day you might be formatting first-person stories from staff and patients or medical explainers for the web, routing and fulfilling web content requests from across the organization, or copy editing a page about our emergency response in Syria or Bangladesh to ensure adherence to the MSF digital style guide.

The Web Content Coordinator tracks all web content to ensure it remains accurate and up-to-date, and makes recommendations for edits and revisions as relevant. The Web Content Coordinator will collaborate on web content with teams across MSF-USA including the medical unit, and will be integral to the execution of the MSF digital strategy.

Tasks

Using content management systems such as Drupal and WordPress, enters, publishes, and tracks web content across doctorswithoutborders.org and additional minisites

Assists in production of digital editions of MSF print publications, including the quarterly magazine Alert and the Annual Report