Symptoms

Game crashes immediately on launch

Error Log states something like this at the top of the file:UnityPlayer.dll caused an Access Violation (0xc0000005) in module UnityPlayer.dll at 0023:05a8bb99.

Cause

This is an issue with the Unity Engine, which will be fixed in future versions of the Engine (see here for more details). Once Unity has fixed the issue we will work to patch those changes into the game some time after.

Possible Fixes:

Some users have reported this begin fixed by disabling virtual display adaptors, eg.

Software to allow your iPad to be used as an additional monitor

Some remote-working software

If your computer has both a dedicated graphics card and integrated graphics, you can try switching to integrated to fix the problem.

Notes:

This issue is due to a quirk in the way that our levels generate, that can cause them to keep on failing for quite some time until they find a playable level. We’re looking into finding ways to reduce / mitigate this problem.

Update 2018-11-07: Discord have pushed a fix that should resolve this issue for people who have non-latin characters in their usernames. Forcing an update of the discord client should resolve the issue (see possible fix #1)

Symptoms

After playing the game, returning to the main menu and selecting “Continue” or one of your save slots, the game will fail to load

Often, this will result in the game not showing you the “Start” button (normally the first screen you see is the Bad North logo with a single start button underneath. If you skip this screen and go straight to the Main Menu, with shields on, something is wrong)

Cause

Issues reading and writing in the default Discord install folder

Possible fixes:

Ensure you have the very latest version of the Discord Client (fully restart Discord or your PC)

Try quitting Discord entirely and restart it as admin

Try marking BadNorth.exe as safe in you antivirus software.

Unistall the game and reinstall in a new location.

We advise installing games in your documents folder in near the root of one of your drives, i.e.

Documents\DiscordLibrary\

C:\DiscordLibrary\

D:\Games\DiscordLibrary\

Contact Discord Support for more details

Notes

Future patches of the game should notify you when saving fails, reducing the likelihood of significant lost data

We are unable to provide detailed support on issues related to Discord’s App - please contact them for more assistance

Discord

Discord Game Files

In Discord you can find your game files by right clicking on the game in your Discord library, and selecting Show in Folder. This will take you to where the game files are kept, which will be a location something like:

…\BadNorth\content\StandaloneWindows

You’ll see BadNorth.exe in here, plus some other stuff.

Discord Save Files

From there, if you navigate up a couple of folders to the …\BadNorth directory, and from there you should be able to go to:

…\BadNorth\storage\<user_id>\content\

Which is where the saves are kept. <user_id> in this case being a long number, unique to you. Typically in this folder there will be file called user, and several files called campaign <something>. If we ask you to send your save files, it’s best to zip up the entire content folder and send that via mail. If there is no content folder, or there is nothing in it, then you don’t have any saves, which might be solvable by checking out this topic.

GOG Galaxy

GOG Galaxy Game Files

In GOG Galaxy, you can find your game files from the Bad North page of your library by:

Click More

Go to Manage Installation > Show Folder

GOG Galaxy Save Files

Save files are stored in the default Galaxy Cloud Storage location, which is in AppData:

We’ve just launched a new support system, via our publisher Raw Fury, where you can submit bugs and support tickets to us directly. These will get seen by the development team and the QA team, so is your quickest route to getting a response: