Reporting Problems - a guide...

There are a number of different organisations with responsibilities for the services in around Patricroft Station.

In the experience of FrOPS members, the most effective way to resolve any problem is to report an incident to the appropriate organisation using an appropriate contact method - primarily by direct telephone contact in the first instance, or alternatively by a number of electronic contact methods.

Quick Guide to successfully reporting incidents & problems:

Report the incident/problem to the appropriate organisation (see chart below).

Be prepared to provide details of the incident, and your contact details (should you require contacting).

Obtain/request a reference number, in order to follow-up.

Where possible, determine how long to expect a resolution/update.

Rail service.

Station infrastructure.

Bins on the station platform.

General Litter - including shelters, stairwells, and 'Sharps' (i.e. syringes).