Pharmacist and staff interactions with customers are increasingly important drivers of satisfaction and share of wallet for both brick-and-mortar as well as mail-order pharmacies, while the speed of delivering and ease of ordering medication also drives satisfaction with mail order pharmacies.

CVS Caremark and Walgreens have both been honored by the National Business Group on Health, a non-profit association of large U.S. employers, for promoting a healthy work environment and encouraging employees and their families to maintain healthy lifestyles.

CVS is launching Specialty Connect, a specialty prescription services program that allows to bring their specialty prescriptions to any CVS/pharmacy location, as a complement to existing specialty pharmacy processes.

CVS Caremark Corp. agreed to pay $20 million to settle U.S. Securities and Exchange Commission charges that it misled investors in 2009 during a debt offering and by accounting improperly for an acquisition.

The digital marketing initiative known as “My Weekly Ad” is helping CVS Caremark grow sales and deepen engagement with loyal customers by providing them with personalized versions of the retailer’s weekly ad.

MinuteClinic, the retail health care division of CVS Caremark and Main Line Health have signed a clinical collaboration to enhance access to healthcare services at MinuteClinic walk-in medical clinics inside select CVS/pharmacy stores in Southeastern Pennsylvania.

Solutions Spotlight

To support consumers’ omnichannel shopping behaviors, product information, inventory availability, and customer profile and order information must be current and available throughout the enterprise to enable real-time visibility. In this white paper, you'll learn all about the new demands of a harmonized shopping experience; the new generation of network-centric information systems with access to rich information; and the perceived value of new store-level technology.

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Kleinfeld Hudson’s Bay, a luxurious 14,000-sq.-ft. bridal shop on the top floor of the Hudson’s Bay flagship and headquarters building in Toronto, took the top prize — Store of the Year — in the Association for Retail Environments 2015 Design Award.More...