General Info

Attire: Come as you are, we provide robes for your comfort. Our Carmel spa offers a large relaxation room to enjoy tea, infused water, and snacks.

Arrival: Arrive 30 minutes prior to your appointment to use the restroom, enjoy a cup of tea, snacks, or infused water. Your time starts at the scheduled appointment time. Late arrival may cause your treatment to be shortened, as we need to stay on time for all of our guests.

Payment/Gratuity: We accept Visa, MasterCard and Cash. We also accept purchases over the phone. We do not accept checks. Cash Gratuity preferred and appreciated. All clients will be charged an automatic 20% gratuity for all services. All of our service providers have taken the required training to become California State Certified to be able to give you the safest and best treatment possible. Thank you for your cooperation. Cash Gratuity preferred and appreciated.

Cancellation Policy: There is a $99 early cancellation fee for appointments canceled after the 48 hour time frame.

Spa Hours

Carmel: We are open 6 days a week, from 9:00 a.m. to 6:00 p.m, and open later by appointment. We are closed on Wednesday.

Pacific Grove: We are open by appointment only. This location is reserved for event rentals, bridal parties, and workshops. If interested in learning massage or aquatic therapy, visit massageaquatichealinginstitute.com.

* We reserve the right to charge a credit card transaction fee $5 on all credit card transactions.*