The charges are per month and is billed via Roku’s own billing services.

Please Note: All charges are billed via Roku billing services and therefore we are unable to check or refund any charges directly, please contact Roku Support in case of billing issues.

Q. I had a problem, can I have a refund?
A. All charges are billed via Roku billing services and therefore we are unable to refund any charges directly, please contact Roku Support to discuss a refund.

Q. I am being billed a different amount, why?
A. When you subscribe to Cinematio the price charged at the time you subscribe, is the price you pay until you un-subscribe. This is the way that Roku billing works and this means some people are being charged at a different rate to the current rate for new subscribers as we have changed pricing and had special offer pricing in the past.

Q. Can I change my billing rate to the current rate?
A. Yes, Cancel your subscription and then re-subscribe at the current rate.

Q. Do you only offer monthly subscriptions?
A. Yes, the only option open to new subscribers is monthly subscriptions. Yearly low cost subscriptions were available to our first subscribers, that offer is no longer available.

Q. What rate will my subscription renew at?
A. Your subscription will renew at the same price and frequency you paid when you subscribed. So if you paid a fixed price for one year, then it will renew at the same price and for the another year. If you paid a fixed price per month, it will renew at the same price every month. This is the way Roku billing works.