Law Department Consulting Experience

2008-present: Assisted with (1) benchmarking project for pharmaceutical companies (data compilation, presentation and analysis); (2) full review of the legal function of a major insurance company (extensive interviews, analysis of survey data, facilitation of lawyer conference, development of recommendations; (3) review of use of outside counsel and inside counsel by a government-owned insurance company (analyzed interview comments and reviewed report); and (4) review of law department of consumer electronics company (prepared survey and analyzed results, reviewed report).

Industry Work Experience

1994-2004: Ames Safety Envelope Company, Somerville, MA. Vice President Quality and Special Projects. Reported to the President/CEO of $60M family-owned printing and packaging business as internal turnaround manager for several departments, and as an advisor to all functions to improve revenues, costs, and quality. Directly managed the Quality Assurance, Call Center, and Information Systems departments.

Education

1978: Harvard College A.B., cum laude, Social Studies (Government and Economics).1982: Harvard Business School Master in Business Administration with Distinction1990: Harvard Business School Doctorate in Business Administration in Production/Operations Management, Office (White-Collar) Service Operations Focus. Dissertation: The Effects of Systematic Improvement Programs on Office Processes.