The Role:Must have experience developing SmartForms, workflows, and working in the mobile environment. Includes scripting, configuration, integrations and administration. Gather business requirements for each module of the system from functional teams Develop system testing procedures Build or update documentation to ensure standard procedures and knowledge transfer Troubleshoot issues Development of workflow, Java Script routines and other configuration and customization of the system per business requirements Maintain communication with management and customers regarding status of the system Basic/Required: Legally authorized to work in the United States Bachelor's degree in MIS or Computer Science or other IT related 10+ years of experience using ITSM systems (Remedy, ServiceNow, etc) Experience developing with Javascript, XML, HTML