You get the following error message when you try to change your Microsoft account information:

Sorry, we can’t change your Microsoft account right now

This might mean that it’s been less than 30 days since you made your last account change. You can make only one Microsoft account change for any Xbox Live gamertag every 30 days. This may also mean that you have a balance on your account that needs to be spent before you can make changes.

Note After you download your gamertag from Xbox Live, you also must wait 30 days before you can switch that gamertag to a different Microsoft account.

Solutions

To resolve this problem, try the following solutions.

Solution 1: Use up any remaining funds in your account

This error will occur if you try to make changes to your Microsoft account while you still have a balance. You must spend any remaining funds before you can make changes to your account, or before you switch your gamertag.

Solution 2: Wait 30 days

Try your Microsoft account change again after 30 days have passed.

Once 30 days have passed since the last account change, you’ll be able to update your Microsoft account.

If you aren’t sure when you last made changes, you can review a recent activity log for your account:

Support Resources

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