Hello, having trouble linking my SOG reservation to my Disney experience. Staying 2 nights before checking into POR for 10 nights. It was linked before but kept dropping off, now won't link at all. We are 29 days out and can't wait. Thank you.”

Hi Roger, and welcome back to the Disney Parks Moms Panel. You are less than a month away from your Walt Disney World vacation – how wonderfully exciting! Shades of Green is a beautiful and peaceful resort, and I think you're going to love it there.

Roger, because Shades of Green is not a Disney resort hotel, linking your reservation to My Disney Experience works a little differently. First of all, the two reservations systems don’t “talk” to each other as seamlessly as when you’re staying in a Disney resort hotel and everything lives in the same system. Because of that, it can take a few days for My Disney Experience to recognize your Shades of Green reservation.

Another thing that sometimes causes issues for Shades of Green Guests is that the Shades of Green reservation always reflects the name of the eligible military member who made the reservation, so you’ll need to link that person to the reservation first in order for it to stick. Once you’ve done that, you should be able to add the rest of your party.

Roger, if you’ve tried both of these things and you’re still having trouble, please give the My Disney Experience Cast Members a call at (407) 939-4357. They are truly magical people with magical powers, and I know they can get you all set so you can focus on counting down to vacation time!

Have so much fun on your upcoming visit, Roger. My family stayed at Disney’s Port Orleans Resort – Riverside earlier this year and we just loved the resort's gorgeous grounds and theming. Be sure to walk over to Disney’s Port Orleans Resort – French Quarter for some pumpkin-flavored beignets. Enjoy an extra one for me, please!

Meet the Panelist: Robyn, Virginia

Hi there! I'm Robyn, and I am so excited to share my love of all things Disney with you! My proud military family loves going on Disney adventures that include enchanting moments, laughter and happy tears, and all the pineapple and Mickey-shaped snacks we can find. It's my pleasure to help you plan the most magical and unforgettable vacation in the Disney Parks.Learn More About Robyn

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