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Effectively delivering messages requires the right power words
Delivering messages–Ever wonder why even your best ideas don’t get any traction? Does it seem to you your ideas aren’t being heard or taken seriously? Do you notice other people getting their point

When angry or emotional customers are out of control
When communicating with angry or emotional customers, many of us try to calm them down by slowly, clearly, and logically telling them how we can help them with whatever technical issue they’re

Assertive body language tip: verbal communication and body language go hand in hand.
If you sometimes feel as though people aren’t taking your message seriously enough, make sure that when you’re engaging in assertive body language communication, you are aware

Three Magic Customer Service Skills Phrases for delivering bad news to customers–to ease their pain and yours! Tell them the reason for the news (appealing to the left side of the brain); give them a benefit statement relating to that