This customer contact position provides a full range of banking services in a financial center office with the main emphasis on sales and growing revenue by developing, building and retaining strong client relationships. Solicits new business from existing and prospective clients and expands client relationships by offering bank products and services to meet the clients’ current, short-term and long-term needs. The primary focus is selling deposit and loan products and making referrals to other specialty departments for ancillary services while providing excellent customer service. Performs related duties as required to achieve personal and financial center sales goals and provides support to the Financial Center Manager. Also performs teller duties by participating in the daily rotation and may serve as backup for the vault.
Requirements
•High school diploma or GED equivalent and a minimum of three years experience in sales, retail banking, customer service and/or teller operations
•Working knowledge of branch banking and /or retail sales operations
•General knowledge of consumer lending and regulatory requirements
•General knowledge of bank operations and procedures
•Demonstrated experience in providing excellent client service
•Effective selling, cross-selling and referral skills
•Strong math, problem-solving and negotiation skills
•Excellent verbal and written communication skills
•Ability to communicate effectively and courteously
•Good interpersonal and team building skills
•Self-motivated and goal oriented
•Ability to successfully work in a changing environment and multi-task
•Ability to establish rapport and work effectively in a team environment
•Excellent telephone etiquette, organizational and time management skills
•Ability to identify, research and resolve problems
•PC proficiency with good data entry skills and a working knowledge of Word, Excel and Outlook
•Ability to use diplomacy with clients and maintain confidentiality
•Ability to work accurately with detailed information
•Ability to work with a minimum of supervision