Our goal is to be a first-class provider of complete IT services & support, ensuring your organisation has a stable, reliable, secure and supported network infrastructure.
Based on recent experience, do you feel that we met or exceeded your expectations? If yes, how? If not, please explain what we could do better.

Communication

Please indicate how satisfied you are with the quality of our communication with you

Verbal Communications*

1. Not at all satisfied

2. Slightly satisfied

3. Moderately satisfied

4. Very satisfied

5. Extremely satisfied

Not Relevant

Written Communications*

1. Not at all satisfied

2. Slightly satisfied

3. Moderately satisfied

4. Very satisfied

5. Extremely satisfied

Not Relevant

Areas For Improvement

Please indicate any areas for improvement in relation to our communication with you

Our People

Please indicate any stand-out individuals (good or less good)

Service Delivery

If you have an IT support contract with us, how satisfied are you with the following?

Time to quote for services*

1. Not at all satisfied

2. Slightly satisfied

3. Moderately satisfied

4. Very satisfied

5. Extremely satisfied

Not Relevant

Meeting your SLA once a support ticket has been raised*

1. Not at all satisfied

2. Slightly satisfied

3. Moderately satisfied

4. Very satisfied

5. Extremely satisfied

Not Relevant

Helpfulness of the engineer while resolving your issue*

1. Not at all satisfied

2. Slightly satisfied

3. Moderately satisfied

4. Very satisfied

5. Extremely satisfied

Not Relevant

Clarity and quality of the advice given*

1. Not at all satisfied

2. Slightly satisfied

3. Moderately satisfied

4. Very satisfied

5. Extremely satisfied

Not Relevant

Site visits*

1. Not at all satisfied

2. Slightly satisfied

3. Moderately satisfied

4. Very satisfied

5. Extremely satisfied

Not Relevant

Proactive monitoring & resolution (if applicable)*

1. Not at all satisfied

2. Slightly satisfied

3. Moderately satisfied

4. Very satisfied

5. Extremely satisfied

Not Relevant

Order Management

If you have purchased IT products from us, how satisfied are you with the following?

Time to quote for products*

1. Not at all satisfied

2. Slightly satisfied

3. Moderately satisfied

4. Very satisfied

5. Extremely satisfied

Not Relevant

Management of logistics and deliveries*

1. Not at all satisfied

2. Slightly satisfied

3. Moderately satisfied

4. Very satisfied

5. Extremely satisfied

Not Relevant

Access

Please indicate how satisfied you are with the availability of our people in the following areas:

Service Desk*

1. Not at all satisfied

2. Slightly satisfied

3. Moderately satisfied

4. Very satisfied

5. Extremely satisfied

Not Relevant

Engineers*

1. Not at all satisfied

2. Slightly satisfied

3. Moderately satisfied

4. Very satisfied

5. Extremely satisfied

Not Relevant

Sales*

1. Not at all satisfied

2. Slightly satisfied

3. Moderately satisfied

4. Very satisfied

5. Extremely satisfied

Not Relevant

Post-Purchase Experience

How satisfied are you with the IT support / business solutions we have supplied?*

Based on recent experience, how likely are you to recommend Brighter Connections Managed Services to a colleague or business associate?

How likely are you to contact Brighter Connections Managed Services for your next business requirement?*

Would you like to find out more about the Brighter Connections Group and the wider product/service offer?

If yes, please indicate which areas are of interest

(Please tick all that apply)

IT Infrastructure

Mobile Workforce Management Solutions

Data Analytics / Business Intelligence & Reporting

Further Comments

Please use this section to offer any feedback not covered in the questions above

Full Name

FirstLast

Company Name*

Email

Would you like to be entered into the prize draw to win a £10 Amazon gift voucher?*

For Terms and Conditions please see below

Yes please

No thank you

Terms & Conditions of Prize Draw

All completed entries will be entered into a prize draw to win one of 10 £10 Amazon gift vouchers (unless the respondent chooses to opt out on the form above).
10 winners will be drawn at random from the completed entries received.
Prizes are as stated and are not transferable.
No cash alternative will be offered.
We reserve the right to not include any responses in the draw which have obviously been completed frivolously or erroneously.
Only one entry per individual will be counted.
Winners will be notified by email within 1 month of each quarterly email being sent out, so a valid email address must be included on the survey if you wish to take part in the draw.
Reasonable effort will be made to contact the winning entrants. If the winner cannot be contacted, the prize will not be allocated.