Shipping & policies

Estimated Shipping

Your order will ship within 2 business days after payment clears. During high volume times (like holidays) orders will be shipped no less than twice weekly. You will receive email notification when your order ships.

Please make sure the address on your Etsy account is correct & matches the one on your payment form. If there is a discrepancy, shipping may be delayed until address verification is complete.

If you would like your order to be mailed directly to another address, please include that information in the "Note to Seller" section during your purchase. Shipping is limited to one (1) address per order.

Gift receipts, with no dollar value can be included for any purchase you wish to be shipped to a gift recipient. Please include the receipt request, name and mailing address of the recipient along with your exact message in the "Note to Seller" section during your purchase and a gift enclosure will be created for you.

Domestic items will be mailed first class using USPS unless you purchase an upgrade.

If you would like to insure your package you will be charged the additional cost. Please contact us prior to payment when requesting additional services like insurance or signature confirmation. Once shipped, we assume no liability for delayed, lost or damaged packages. If any insured item is damaged in shipping, please notify us immediately so an insurance claim can be processed through the carrier. USPS claims are paid directly to the buyer. U-PIC claims if received by the seller will THEN be paid to the buyer. No claims will be pre-paid by Rust & Repeat.

ECO-FRIENDLY PACKAGINGTrue to our name, Rust & Repeat is committed to eco-friendly shipping. We firmly believe in recycling and when possible will use recycled/repurposed packing and shipping materials for all orders, with the exception of specified gift deliveries.

INTERNATIONAL CUSTOMERSBuyers are responsible for paying any tariff's duties or taxes imposed by their country of residence. Rust & Repeat honestly discloses all costs, taxes and fees owed to the seller & assessed at the time of purchase

Payments

Payments

PAYMENT POLICY:

CREDIT CARDS and DEBIT CARDS:

Credit cards as well as debit cards that have a credit card logo on their face are accepted through Etsy's direct checkout option.

PAYPAL:

PayPal is available for those that wish to use it. You can also pay through PayPal as a guest using your credit card if you prefer this method. You may set up a free Paypal account at www.paypal.com.

GIFT CERTIFICATES:

We offer gift certificates for sale in our store and we also accept Etsy Gift Certificates.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Additional return information

RETURN POLICY:

We honor a 7 day return policy. Contact us for a Return Authorization Number as ALL returns must have a Return Authorization number to be processed. Any purchase returned to Rust & Repeat without an RA number will not be processed, nor will it be returned to you.

Our return policy allows you to return items to us at no charge if we misrepresented the item or shipped the wrong item and you return the item in its complete original packaging with a valid RA number.

Returns will also be honored if you simply change your mind and no longer want your purchase unless the item is a custom order or cut to length. In the rare event that this happens you must return the item in its complete original packaging with a valid RA number within 14 days of the purchase date. If a return is initiated due to this option, you will be responsible for all shipping fees incurred and a 15% restocking fee. Refunds will not be given for consumer damage. Items postmarked for return more than 14 days from the date of purchase will not be refunded nor will they be returned without prior written (convo) agreement from the seller.

If your insured item was damaged during shipping, the carrier assumes responsibility. Claims must be made immediately and all procedures followed to enable reimbursement. In the event that damage occurs to insured items during shipping, keep all original packaging materials, including the label, and contact us immediately. USPS pays all insurance claims to the buyer and U_PIC insurance claims are paid to the seller. With U-PIC claims, upon receipt of payment we will then reimburse you, the customer.

In the event that an item is returned to us undeliverable by the carrier, we will convo the purchaser. It is the responsibility of the purchaser to provide the correct address upon purchase. If an item needs to be shipped again to a corrected or new address, it is the responsibility of the purchaser to pay the additional shipping and handling. In the event that we receive an item returned by the carrier, and after 90 days have not heard from the purchaser, the item will be returned to inventory and no refund will be given as we do not have the facility to retain these items indefinitely.

Additional policies

Additional policies

CUSTOM ORDER POLICY:Most custom order requests have no additional design fee. If you need an item in our store customized for you we can help! Custom Orders differ from Exclusive Designs in that they can be replicated for sale in our store at our discretion.

EXCLUSIVE DESIGN POLICY:All custom requests for EXCLUSIVE designs will incur a design fee. If you want a truly ONE OF A KIND design created for you we can help! Exclusive design orders differ from custom orders in that they will not be replicated for sale in our store.

COUPON POLICY:Rust & Repeat offers coupons and discounts during certain holidays and events as well as a discount for return customers. Please note that all coupon codes and discount codes must be applied to your order at check-out or they are not valid for use. Rust & Repeat will not apply coupons and discounts retroactively (i.e., after your transaction is complete and your order has shipped).

PRIVACY POLICY:We value your privacy and treat your personal information the way we do our own. We will never sell, transfer or give your personal information to anyone. We cross-cut shred any materials that may have personal customer information on it (like a misprinted label or requested receipt) as part of our commitment to you.

COPYRIGHT NOTICE:

All items and designs, with the exception of our vintage finds, are hand assembled using a combination of handmade, new & vintage components.

All finished items and designs displayed within this online store are the intellectual property of Rust & Repeat. The text here-in and photographs of the items in question can be reproduced for promotional purposes only, and must be credited to Rust & Repeat.

Thank you for choosing to shop with us. Please feel free to contact us with any questions, concerns, suggestions or comments.