Kandi Burruss Booted Off FlightAirline Admits Screwup

9/30/2016 4:27 PM PDT

Kandi Burruss Booted Off Flight, Airline Admits Screwup

EXCLUSIVE

Kandi Burruss is getting a half-hearted apology from Hawaiian Airlines for a computer glitch that led to her whole crew getting temporarily grounded.

Kandi blasted the airline on social media, saying she, hubby Todd Tuckerand 2 friends had been booted off their Honolulu to Maui flight for no good reason. But Hawaiian Airlines spokeswoman Alison Croyle tells TMZ ... Kandi and co. were not kicked off, and the unfortunate episode was partially their fault.

Croyle says shortly after Kandi and Todd boarded flight 526, the computer revealed an issue with their boarding passes ... so, an employee asked to check their boarding passes. Everything was fine, but the employee forgot to return their passes and baggage claim tickets.

As the plane was taxiing, flight attendants reassured the couple they wouldn't have a problem claiming their luggage -- but the airline says they got "irate."

Kandi says they were told to deplane because of the commotion -- while the airline says someone in Kandi's crew demanded they be let off. Either way, they all got off and boarded another flight 45 mins later.