Lanrex Blog

The Top Ten Technologies Transforming Field Services

Technology and field services have always had a very close relationship, but it's also one that has certainly escalated over the last few years in particular. In an effort to increase efficiency and productivity, cut costs, and improve the quality of service that they're able to offer to their clients, many field services businesses regularly turn to modern technology to help check as many of these boxes as possible.

Along those lines, there are ten key technologies that are poised to transform field services in the not-too-distant future that are certainly worth paying attention to.

For high-performing field services organisations, these examples aren't just born out of a powerful and positive sense of disruption. Many companies are using them to grow more competitive (and more profitable) every single day and as you're about to find out, that really is just the tip of the proverbial iceberg.

1. The Era of Cloud-Based Performance Monitoring Is upon Us

Cloud-based performance monitoring, at its core, is about more than just taking a look at general metrics like productivity and efficiency. It's about bringing together both traditional and mobile tools like apps and services that your field service technicians are using, guaranteeing that they're all being used in the best ways at all times.

The types of dashboards and other reporting solutions that fall under this category don't just guarantee significant gains in terms of optimising resource management, but can also help prevent costly return visits to customers and provide stability and reliability in a way that improves that customer experience as well.

3. The Rise of Autonomous Vehicles

Autonomous vehicles becoming a ubiquitous part of our lives is a lot closer to being a reality than one might think and perhaps nobody stands to benefit from this more than field service organisations around the globe.

4. The Internet of Things Revolution

The Internet of Things, a series of countless devices that are all connected to one another and are constantly creating and sharing data over the Internet, is also poised to affect field services in a big, big way.

5. The Power of Smartphone and Tablet Software Integration

Make no mistake about it: relying on mobile technology is one of the key ways to remaining competitive for any field services organisation, which is a fact that makes smartphone and tablet software integration of paramount importance.

6. E-Payment and Billing Software: Improving Customer Experiences

E-payment and mobile billing software options are another key trend that field services organisations will want to watch out for, as they're about more than just giving technicians the ability to accept payments on-site.

7. It's a Blockchain World

Blockchain technology, a digital ledger that records transactions in a way that is both A) visible and B) permanent, also stands to revolutionise field services sooner rather than later. This is especially true when you consider it within the context of another previously mentioned key technology, the Internet of Things.

10. ERPs: Putting the Power Back in Your Hands

Finally, we have Enterprise Resource Planning systems or otherwise known as ERPs. The goal of an ERP is to unlock total visibility across your entire field services organisation from a single, simple platform that is always available from anywhere, at any time, no exceptions.

The Future is Already Here

The best part of all is that a lot of these key technologies are already here, you just need to have the right solution by your side to access them. Dynamics 365 for Field Services, for example, already offers cloud-based performance monitoring, AI and business intelligence, the Internet of Things, and sophisticated CRM and ERP capabilities all in one incredibly convenient and forward-thinking package.

Not only is a solution as robust as Dynamics 365 for Field Services your key to taking advantage of key technologies like these, but it's also your best shot at guaranteeing that you wind up exactly where you need to be once this transformation of field services is finally complete.

If you'd like to find out more information about these or other key technologies, or if you've just got any additional questions that you'd like to see answered, contact Lanrex today.