brother printer dcp135c....scanned a photograph that needed

Customer Question

brother printer dcp135c....scanned a photograph that needed scratches removing etc then tried to print it error message change unable 51 came on......looked for any bits of paper stuck in machine ........none that I could see....on/off button doesn't turn printer off......printer head won't move...........please help

OK, so that is the reason, you cannot move the cartridges then, the problem is with the waste ink absorbers,it means the self clean feature is not working.This is normally caused by full or saturated waste ink pads or absorbers.The absorbers can be replaced from any local repair shop.But, before that follow the steps below, to reset the printer. If this do not help, then you have to replace the pads from the repair shop.

You may already tried these steps, but once more open the link below then, watch the video very carefully and try to reset the printer and let me know the result.

The printer model in this video may be different, but the instructions will be same for your printer model.

Ask a Technician

Get a Professional Answer. 100% Satisfaction Guaranteed.

3 Technicians are online now

Type Your Printers Question Here...

characters left:

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.