Known Issues With Two-Factor Authentication

Android OS

Affected apps:

Unaffected Android Applications

Native smartphone mail app

iOS

Applications where Two-Factor does not currently function:

Outlook App

Office apps (e.g., Word, Excel, etc)

OneDrive for Business

Workaround is to contact the CaTS Help Desk. The Help Desk will temporarily disable Two-Factor Authentication. User will then authenticate into the app and then the Help Desk will re-enable Two-Factor Authentication. Once a login session is established for these applications, Two-Factor challenge does not regularly reoccur.

Unaffected iOS Applications

OWA app

Native Mail app

Browser-based applications (e.g., using Safari)

macOS

Affected apps:

Workaround is to authenticate on a whitelisted network (e.g., wired on campus), or contact the CaTS Help Desk. The Help Desk will temporarily disable Two-Factor Authentication. User will then authenticate into the app and then the Help Desk will re-enable Two-Factor Authentication. Once a login session is established for these applications, Two-Factor challenge does not regularly reoccur.