Unit 1 Hsc Level 2. Communication

HSC Level 2
Unit 1
1.1 Why do people communicate?Communication between people helps to express feelings, opinions, information and ideas. In the Caring Profession communication ensures all the decisions being made are in the best interest of everyone involved. Clients communicate with support workers to ensure that their care is exactly what they want and need. People also communicate to help form and develop relationships. In the health and social care setting these relationships may be with service users, service users families, visitors or colleagues. Health and social care workers may need to obtain and share information about service users with colleagues or other professionals. They need to be able to communicate well to family members and the service user themselves about the care they are giving and how well it is being given. Effective communication can help to encourage service users to express how they are feeling, what they need and what their wishes or preferences are.

1.2 How communication affects all aspects of your work. Communication affects the work of a support worker in a variety of ways; including ensuring that the quality of care is to the highest standard possible. Support workers need to be able to communicate with their clients, understanding their needs and wants for their care. Family of clients may also need to express their wishes to the support worker alongside what the client needs. Support workers need to be able to communicate well with other colleagues so they are able to express any concerns or ideas that they may have, and be able to create ways of solving issues and problems. Team leaders of support workers need to be able guide their team through their work and help them deal with different situations. They need to be able to communicate well with their team to ensure all aspects of the job are completed. Communication helps a support worker to encourage a service user to express anything they are feeling, along with their needs, wishes and/or preferences. It helps a support worker to be able to communicate with other practitioners for example GP’s, mental health practitioners, about how well care is going, what changes a support worker may think need to happen.

1.3 Why is it important to observe body language of the person you are communicating with? Body language is classed as a type of ‘non-verbal’ communication. The way people sit, stand and walk are ways of the emotions we feel inside are portrayed. By becoming aware of body language it will make reading people’s emotions a lot easier. You can judge people’s reactions to a specific piece of information; by the way their body reacts. Observation of body language helps to understand the effectiveness of the communication; for example, whether they understood what is being said. Another example of body language during communication is if the other person is sat ‘lounging’ around in their chair is could mean that they are comfortable and feeling relaxed with you around. Their body language helps to determine how a service user is feeling about what has just been said, even if they do not tell you. You can also tell if you have used the appropriate language or whether what you have said has offended the service user.

1.4 Identify barriers to good communicationGood communication is essential to effective care and is particularly important to disabled people as poor communication can often lead to disabled people missing essential appointments and therefore treatment. When communicating with a person there may be a variety of different barriers that need to be overcome, these barriers are especially evident for support workers and their service users. Some service users may feel uncomfortable when someone is too formally dressed (e.g. suit and tie) they may feel intimated and unsure to how they are supposed to react. There may be a special communication barrier e.g. deafness, where another form...

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...﻿Harriet Green: moonkai@hotmail.com
Unit1
Promote communication in health, social care or children’s and young people’s settings
Unit number: J/601/1434 (SHC31)
Credit: 3
Guided Learning Hours: 10
Level: 3
Learning outcomes:
Outcome 1 Understand why effective communication is important in the work setting
1.1 Identify the different reasons people communicate.
The main reason we communicate is because we want or require something.
This may be for comfort: We may require something for our comfort in the form of food or drink, keeping warm or cool, the use of the toilet, bathing etc. or emotional comfort.
Exchange of information: We may need to give or receive information about ourselves and the choices we may need to make.
Expression of our emotions: We communicate our emotions so that the people around us know how we feel and how to support us whether we are happy, sad or scared.
Communication may be verbal, non-verbal, formal or informal. All communication should remain confidential on a need to know basis whatever the type of communication that has taken place.
1.2 Explain how communication affects relationships in the work setting.
Communication plays a vital role in the care of an individual. I need to know what I am required to do at each service user’s call....

...﻿Unit 107
1.1 - Communication is a two way process and is how a person will send a message and how a person will receive and understand the message. Communication is not only about the words used but the manner in which you use them. The main feature of two way communication is the flow of information from both ways. This process is called a communication cycle. Communication always has a purpose and this may be to pass on information or an idea, to express a need or want to persuade someone to do something, share confidential information and share or express emotions. A message coded is when an individual thinks about how they are going to say what they are thinking and decides in what form the communication is, this could be in spoken words or sign language. An individual will then put it into this form. A message understood is if the message has been communicated clearly and the other person has concentrated and there are no barriers to communication, the other person understands the message. They show they have understood by giving feedback. The stages of the communication cycle are repeated backwards and forwards as long as the conversation goes on.
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...Work 3
Introduction to communication in health, social care or children’s and young people’s settings.
1. Understand why communication is important in the work setting
1.1 Identify different reasons why people communicate:People communicate in order to establish and maintain relationships with others, to give and receive information or instructions, to understand and be understood, to share opinions, knowledge, feelings, emotions.
1.2 Explain how effective communication affects all aspects of own work:
Communication at work gives cooperation. Effective communication is to understand service user and assist them in according to that. Nothing can be done properly without a complete communication. As a care worker, if I could not able to communicate with my service user because of communication barrier then the service would be unsuccessful. You have to communicate with your colleague to cooperate your work and make job to go smooth.
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...Unit Title:
Principles of communication in adult social care settings
Unit sector reference:
PWCS 21
Level:
2
Credit value:
2
Guided learning hours:
17
Unit expiry date:
31/07/2015
Unit accreditation number:
L/602/2905
Unit purpose and aim
The unit introduces the importance of communication in adult social care settings, and ways to
overcome barriers to meet individual needs and preferences in communication.
This unit is aimed at those who are interested in, or new to, working in social care settings with
adults.
Learning Outcomes
The learner will:
Assessment Criteria
The learner can:
1
1.1 Identify different reasons
why people communicate
1.2 Explain how effective
communication affects all
aspects of working in adult
social care settings
1.3 Explain why it is important
to observe an individual’s
reactions when
communicating with them
Understand why
communication is
important in adult social
care settings
Exemplification
Reasons may include:
 expressing and sharing
ideas, feelings, needs,
wishes and preferences
 obtaining and receiving
information
 getting to know each other
Effective communication can
affect:
 service provision
 teamwork
...

...
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L –Lean- By leaning forward when a person is talking to you, it shows that you are involved and listening to what the other persons is saying.
E – Use good eye contact- By having good eye contact with a clients, this shows that you are listening and that you are not distracted and shows you are involved because you are focusing on the person you are...

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...﻿Gail Robson
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1.1 Explain the importance of continually improving knowledge and practice.
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...PM1/M1: Identify different forms of communication that are used in various contexts
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