Retail Resources

Support Resources

Bribery works*. To get customers to follow you on Facebook or twitter, or to sign up to your mailing list, give them a gift or discount. Bam! Instant network.*Please don't use this idea when dealing with law enforcement officers.

Share this tip with others

Try putting an iPad in store and using it as a display tool. Put images, inspiring links and your online store on as bookmarks. It'll work out cheaper than printing nice imagery and you'll look like you're from the future.

Share this tip with others

Get random with your customers. Next time they visit give them a chocolate bar or pot of honey or nice soap with no strings attached. Lab rat testing has shown that randomised reward builds greater interest than structured reward.

Share this tip with others

Don't forget the first three rules of retail. Location, location, location. If you're a retail genius you might beat a bad location, but a real retail genius wouldn't be trying to.

Share this tip with others

Get Big Data. Gather intel on your shoppers so you can get to know them, predict their behavior, and enhance their experiences. If you are a little guy but want big business data power try Vend add-ons like Swarm.

Share this tip with others

Do you Google? So do your customers. Put yourself on the Google map by listing on Google Places for Business. Also, make sure they can call you directly from looking you up on a mobile device.

Share this tip with others

Giving to charity is good. Studies show that 65% of consumers are influenced by a retailer doing charitable activity. Not that you needed any other reason to give to charity, of course.

Share this tip with others

Instead of a discount, give customers small gifts with purchase (or Vend Loyalty). They will feel more special and it will cost you less than losing margin. Have different gifts for different spends.

Share this tip with others

Special occasion? Drinks are on you! Throw a party for your customers. Seriously. Even if they can't make it they'll know you care. Plus you'll get good photos to share.

Share this tip with others

Get your product into customers' hands with free samples and giveaways. If they love it they'll be back for more. Crack dealers know a thing or two, you know.

Share this tip with others

Are you taking Mobile payments? Mobile payments will account for $1 trillion in transactions next year. Try PayPal Beacon. It's like you're buying something in The Jetsons.

Share this tip with others

Make interesting stuff and post it on your FB/blog/Tumblr/MySnapJellyFace. Sure. But what stuff? Here are some good tips

Share this tip with others

Get secret shoppers to visit your store. So secret that you don't even know they are there. In fact, treat every customer like they could be a secret shopper.

Share this tip with others

Use Vend Loyalty to keep customers coming back by earning dollars to spend by spending. More spending at your store is good, I think we can all agree on that.

Share this tip with others

Walk around your store and look at everything like you are your worst enemy. You'll see a lot of stuff you need to do better. Then do it better.

Share this tip with others

People who leave unhappy tell their friends. Punish them ingeniously. No, just kidding - be really nice to them so they won't be angry, silly.

Share this tip with others

Roll out the red carpet for everyone who walks into your store. Don't judge on appearances, you never know who is going to be your big sale.

Share this tip with others

Do you have a mobile phone? Do you check internet sites on it? Does your site work on mobile? No? Do we see a problem? Are we sick of questions yet?

Share this tip with others

Play music that you can give away. Tell customers that the music you are playing is on a Spotify playlist they can check out.

Share this tip with others

It is cheaper and easier to keep a current customer happy than to find a new one. So be cheap and easy. No, wait, you know what we mean.

Share this tip with others

Go check out your competitor stores often and steal any good ideas they have. Same goes with staff. But not products. Trust us on that.

Share this tip with others

Web connection let you down? Keep calm and Vend on. We've got your back - we work offline for when the line is … off.

Share this tip with others

In the unlikely instance that a customer is being very wrong, that is the very best time to remember that they are always right.

Share this tip with others

Do something cool with your window. Like really cool. It is basically a big free billboard.