Margaret MacAdam, Associate Professor at the University of Toronto, gives a background to integrated care in Canada, and explains how the PRISMA integrated service delivery model has helped to improve the health, empowerment, and satisfaction of frail older people in the community.

The 2012 Care co-ordination conference shared practical lessons from the front line to help delegates understand how to better co-ordinate care services, and disseminated the lessons from our research on care co-ordination for people with complex chronic conditions.