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REVIEW RESERVATION

Review, change, or cancel reservations made on Microtelinn.com. If you need additional assistance, please call 1-800-337-0050.

Hotel Reviews from Microtel guests:

I come to Rochester frequently and always stay here. Location right off the thruway is handy yet noise is minimal. Rooms are consistently clean but small so if your from Texas...
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I come to Rochester frequently and always stay here. Location right off the thruway is handy yet noise is minimal. Rooms are consistently clean but small so if your from Texas you may feel fenced in. Windows open to fresh air, hot oatmeal is served for breakfast, and the price is right. But the most important reason for my return is the friendly customer attention and service by the staff and manager, Sally.« less

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Management response from HospitalityMgr, Manager

Randall, Thank you so much for your review and for continuing to stay with us time and time again. I am glad you find the staff so helpful and caring and I will pass along your kind words as encouragement to all of them. Thank you again for staying with Microtel Victor and we hope to see you soon!
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Room is smaller than most, but pretty usable. Breakfast was passable with limited seating space. Early evenig cookies were a nice treat. Poor signage on the building.
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Room is smaller than most, but pretty usable. Breakfast was passable with limited seating space. Early evenig cookies were a nice treat. Poor signage on the building.« less

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Management response from HospitalityMgr, Manager

We appreciate the feedback you provided for your recent stay at Microtel Inn & Suites Victor. We are glad you find our hotel so affordable and that you enjoyed the warm cookies at check in. Thank you for staying with us!
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Courtney was fantastic at the front desk. the room was clean and the hotel was well maintained. I will visit again soon.
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Courtney was fantastic at the front desk. the room was clean and the hotel was well maintained. I will visit again soon.« less

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Management response from HospitalityMgr, Manager

Thank you so much for your feedback, we appreciate your recent stay here at Microtel Victor and are happy to hear that you had such a wonderful stay and that you found Cori to be so terrific. Please keep us in mind next time you visit the Finger lakes area.
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So glad to hear you found your stay at Microtel Inn & Suites Victor so nice. I will share your positive comments on the cleanliness with the housekeeping staff! Thank you so much for staying with us! Please keep us in mind for your next visit.
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I found the hotel and rooms to be very clean and comfortable. The staff was extra accommodating upon our arrival with a large group of people. Breakfast was great as well!
O...
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I found the hotel and rooms to be very clean and comfortable. The staff was extra accommodating upon our arrival with a large group of people. Breakfast was great as well!
Our golf group are returning again in the fall 2015 and will again book rooms at the Microtel in Victor N.Y.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you so much for your recent stay here at Microtel Inn & Suites Victor. We are so pleased to hear that the staff was so accommodating and that you found your guest rooms so clean and comfortable. We will share your feed back with our staff as an encouragement! Thank you again for staying with us and we look forward to seeing you again in 2015.
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The motel room was neat and clean.The room I had was very roomy and the bed was very comfortable. The breakfast area needs a little more items added
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The motel room was neat and clean.The room I had was very roomy and the bed was very comfortable. The breakfast area needs a little more items added« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Richard,
We are pleased to hear that you enjoyed your recent stay at Microtel Inn & Suites Victor. We will pass along to housekeeping, your satisfaction with the cleanliness of the room. We also appreciate the feedback about our breakfast, as we are always looking for ways to improve guest satisfaction in that area. Please keep us in mind for your next visit to the Canandaigua area and thank you again for staying!
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Entire place needs to be updated. This is supposed to be a smoke free hotel,but the room we were given stunk of cigarette smoke. The front desk person did change us to a diffe...
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Entire place needs to be updated. This is supposed to be a smoke free hotel,but the room we were given stunk of cigarette smoke. The front desk person did change us to a different room.The next day when other family members arrived they were given the same stinky roon that now smelled like cigarette smoke covered up with a very sweet smelling purfume. We again had to have the room changed. There were outside ash trays right on top of most of the entrance doors so you had to walk past people smoking just to enter the building. When the door opened to go in, the cigarette smoke also came in stinking up the interior hallways.« less

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Management response from HospitalityMgr, Manager

Robert,
Thank you for your review of our property. We apologize that your stay did not meet your expectations. We will pass along the feed back about the ashtrays at the entry ways because it does tend to pull the smoke into the building having them so close to the entrances. We do appreciate that you and your family stayed with us and hope that you give us the opportunity to make your next stay great!
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We needed to be in town for many days for a wedding. The price was right, the location handy to everything and the staff great as we hauled stuff in and out of our rooms.
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We needed to be in town for many days for a wedding. The price was right, the location handy to everything and the staff great as we hauled stuff in and out of our rooms.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thanks for taking time to share with others your experience at the Microtel Inn & Suites by Wyndham in Victor NY. Our area is an ideal place for a wedding and being near both the NYS Thruway and the Fingerlakes region makes our location hard to beat. We think our staff does a great job and like to see that you enjoyed their service. Please visit us again the next time you are in the Victor area.
Matthew
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