Support

We’re here to help!Below you’ll find some answers to the most frequently asked questions.

Frequently Asked Questions

How long does it take to get an account setup?

Once you submit our sign up form, one of our account reps will contact you to complete the process. Generally, you’ll be up and running within a couple of business days.

Why do I have to go through an account rep?

All of our company's other products provide automatic and instantaneous sign-up processes, but boingomail is different for two reasons. First, we are very cautious about spam and we require the manual step to ensure that our users are serious and also willing to agree to our anti-spam policy. Second, we want to help you get a design for your emails on boingomail and working directly with you is the best way we can get you up and running quickly. We apologize that we can't provide instant setup, but our team of internet consultants are ready and willing to help you get started when you request your account today.

What about support?

boingomail has a great deal of helpful information built into the system and accessible through the “help” button at the upper right when you’re inside your account. In addition, you can email us with questions or problems at support@boingomail.com.

How does boingomail integrate with my website?

There are two main ways. First, you can put simple forms on your website to allow visitors to subscribe to your email lists. Second, you can automatically display all of your past email newsletters so that website visitors can see them. This display is handled automatically.

Can my newsletter look like my website?

It sure can. A.D. Creative Group, creators of boingomail, will assist you in creating a template that is right in line with your website, overall branding strategy and target markets.

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Privacy Statement

At A.D. Creative Group, we protect the privacy of those who use our technology and website. The following Privacy Statement provides details about how your personal and business information is collected and used.

Information Collection

A.D. Creative Group is the sole owner of information provided and/or collected on this site. We will not sell, share, or rent this information to others in any way different from what is disclosed in this statement.

Sharing and Usage

We will never share, sell, or rent your personal or business information with third parties for their promotional use. We may disclose or report information in limited circumstances where we believe in good faith that disclosure is required under the law.

Use of Web Technologies

We use a variety of technologies on our website. Among these are cookies; a piece of information that our website provides to your browser when you visit our site. Cookies allow us to verify the login status of customers using products or services linked directly with our website, track point of entry to point of registration for those users participating in our online program. Cookies also allow us to track overall site usage and determine areas users prefer, enabling us to make your visit to our website easier by recognizing you when you return and helping to provide you with a customized experience. Usage of a cookie is in no way linked to any personally identifiable information. If you choose to disable cookies, you may still use our site; however, you may have limited access to some areas within it.

Security

We take every precaution to protect the confidentiality and security of your information by using industry-recognized security safeguards such as firewalls, coupled with carefully developed security procedures to protect your information from loss, misuse or unauthorized alteration.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our website. It is our intent to ensure our users are always aware of what information we collect and use, as well as under what circumstances we disclose it.