topic Re: NextBox Navigatr - October/November 2016 Deployment in TVhttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373961#M40486
<P><LI-USER uid="1026095">﻿</LI-USER>&nbsp;whether 12 or 10 tiles, mine is definitely 4, and the only way I can easily work with it now is to keep the highlight in the left column, and page down or arrow down, but you can also go up, those having less things to see.</P><P>&nbsp;</P><P>As for list view, can't remember how many there were before, but definitely more than we have now, and with far less detail, so it makes it less functional because your information about the show is limited, and the amount of shows we can see listed is less too.</P><P>&nbsp;</P><P>This could all be a limitation of the software itself and in attempting to give us what we asked for, they were limited by the product programming and interface. &nbsp;</P><P>&nbsp;</P><P>So I am in agreement with all that is said so far.</P><P>&nbsp;</P><P>I thank Rogers for what they have tried to do, but another case of what we asked for may have produced something completely different than we thought we would get and in some ways less functional that the last iteration.</P><P>&nbsp;</P><P>I really don't have anything else to say. Not satisfied with what we got, not happy with how long this has been, and remain unimpressed with Rogers and its supporting companies to develop and modify quality products for Cable in a timely way.</P><P>&nbsp;</P><P>I leave it for others to comment</P><P>&nbsp;</P><P>Have a good day, Bruce</P>Mon, 24 Oct 2016 22:30:03 GMTBS2016-10-24T22:30:03ZNextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373440#M40399
<P>Hi Community,</P>
<P>&nbsp;</P>
<P>A Navigatr enhancement will be deployed in October/November 2016. &nbsp;Once you have received the updated Navigatr software and would&nbsp;<SPAN>like to ask a question and/or share your findings/learnings, please do so in <U><STRONG>THIS THREAD</STRONG></U>. &nbsp;</SPAN></P>
<P>&nbsp;</P>
<P><SPAN>We'll continue to gather your feedback and circulate it with the appropriate parties within the company. &nbsp;As a reminder, changes to the latest version of Navigatr can be found&nbsp;</SPAN><A href="https://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/message-id/40163#M40163" target="_self">here</A>. &nbsp;</P>
<P>&nbsp;</P>
<P>As always, the <A href="https://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/CommunityWelcome/thread-id/4" target="_self">Community Guidelines</A> and <A href="https://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/CommunityWelcome/thread-id/3" target="_self">Terms of Use</A> apply.</P>
<P>&nbsp;</P>
<P>Thanks very much for keeping the community a pleasant place to be!</P>
<P>&nbsp;</P>
<P>~RogersMargaret</P>Fri, 21 Oct 2016 13:22:17 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373440#M40399RogersMargaret2016-10-21T13:22:17ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373356#M40402
<P>We got our update during the day yesterday. I wasn't home but a family member noticed it was there when turning on the Jays game around 4:30 p.m. I got home at 10 pm or so and went to turn it on but had the 'dnld' on the box. Internet was down at the same time--don't know if it was a coincidence or not. Everything seems to be working today.&nbsp;</P>Fri, 21 Oct 2016 13:38:11 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373356#M40402JohnnyCanuck132016-10-21T13:38:11ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373439#M40401
<P>My first observation now that I have had a chance to examine the latest rollout is that the new option for a list format does not offer any improvement at all. In prior versions of the guide, the shows were all listed individually by date. With this latest rollout, the list format simply rearranges the tiles into a list. As an example, my wife records Judge Judy. In list format only one Judge Judy shows up in the list; then you have to click on it to see that there are 9 episodes of Judge Judy. Also with the new list format, you can only see 4 shows on the screen at a time. Reverting back to the tiles, you can see 8 tiles which is fewer than before but better than list format. The tiles are also smaller and there is still no wasy way to toggle back and forth between recorded shows and scheduled show as there was before.&nbsp;</P>Fri, 21 Oct 2016 13:30:08 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373439#M40401Dugi2016-10-21T13:30:08ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373461#M40404
<BLOCKQUOTE><HR /><LI-USER uid="1701002"></LI-USER> wrote:<BR /><P>... there is still no wasy way to toggle back and forth between recorded shows and scheduled show as there was before.&nbsp;</P><HR /></BLOCKQUOTE><P>I don't have the new firmware, but according to the following link you should be able to scroll to the right and select recorded or scheduled?&nbsp; It certainly would have been better to simply press the list button again to perform this function.</P><P>&nbsp;</P><P><A href="https://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/HowTo/thread-id/95" target="_blank">http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/HowTo/thread-id/95</A></P><P>&nbsp;</P><P>Here's another useful link for deleting multiple programmes:</P><P>&nbsp;</P><P><A href="https://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/HowTo/thread-id/97" target="_blank">http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/HowTo/thread-id/97</A></P><P>&nbsp;</P><P>I'll wait until I have the new firmware to comment on the layout, but having fewer items on a page certainly sounds like a step backwards, not forwards.</P>Fri, 21 Oct 2016 14:39:13 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373461#M40404572016-10-21T14:39:13ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373466#M40405
<P>I received this update on Wed Oct 19 2016.&nbsp;</P><P>I was pleasantly surprised to see that the "CC" issue when watching a recorded program was addressed and fixed as that was a major drawback when Navigatr was introduced.&nbsp; Also the ability to toggle between recorded and scheduled programs was fixed by pressing the List button a 2nd time, as before.&nbsp; The ability to delete multiple unrelated recorded programs is back although you have to access a separate menu to do so.</P><P>&nbsp;</P><P>However there still exists a major&nbsp;deficiency regarding recorded and schedule programs, in my opinion.&nbsp;</P><P>For recorded programs the following is not displayed: channel number, start/end time, program length;&nbsp; for an individually recorded program (as opposed to a series recorded program), the "More" button will display the program's length.</P><P>&nbsp;</P><P>And lastly, the Fav and Guide buttons revert to what they did before Navigator although I had already gotten used to the new method.</P><P>For scheduled programs: channel number is not displayed.</P>Fri, 21 Oct 2016 14:57:05 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373466#M40405abc1012016-10-21T14:57:05ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373469#M40406
<P>We have 2 PVRs (Nb 2 &amp; Nb 3) and we're still unable to sort recordings by PVR which makes it difficult to figure out what to delete when the Nb 2 starts to fill up (not a problem on the Nb 3 due to increased capacity there). So far I would view the changes as marginal improvements--the overall experience remains inferior to what we had prior to Navigatr</P>Fri, 21 Oct 2016 15:19:04 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373469#M40406JohnnyCanuck132016-10-21T15:19:04ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373473#M40407
<P>What is the version number of this new update?&nbsp; I tried looking but don't see it mentioned anywhere.&nbsp;</P>Fri, 21 Oct 2016 15:15:26 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373473#M40407GavinCampbell2016-10-21T15:15:26ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373481#M40408
<BLOCKQUOTE><HR /><LI-USER uid="1701002"></LI-USER> wrote:<BR />
<P>My first observation now that I have had a chance to examine the latest rollout is that the new option for a list format does not offer any improvement at all. In prior versions of the guide, the shows were all listed individually by date. With this latest rollout, the list format simply rearranges the tiles into a list. As an example, my wife records Judge Judy. In list format only one Judge Judy shows up in the list; then you have to click on it to see that there are 9 episodes of Judge Judy. Also with the new list format, you can only see 4 shows on the screen at a time. Reverting back to the tiles, you can see 8 tiles which is fewer than before but better than list format. The tiles are also smaller and there is still no wasy way to toggle back and forth between recorded shows and scheduled show as there was before.&nbsp;</P>
<HR /></BLOCKQUOTE>
<P><BR />I beleive this was the way, even with the RTN guide. &nbsp;The enhanced guide inbetween SARA and Navigatr.</P>
<P>(at least later on.. may have just been a straight list when it started)</P>
<P><BR />it FOLDERED them.. you had more than one of a specific show, it then put them into a folder, which you then entered and chose from.</P>Fri, 21 Oct 2016 15:28:36 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373481#M40408Gdkitty2016-10-21T15:28:36ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373482#M40409
<BLOCKQUOTE><HR /><LI-USER uid="370175"></LI-USER> wrote:<BR /><P><BR />...it FOLDERED them.. you had more than one of a specific show, it then put them into a folder, which you then entered and chose from.</P><HR /></BLOCKQUOTE><P>It only foldered them if you selected that option in RTN.&nbsp; There was a "plain" (by date?) list option that was unfoldered. This unfoldered list contained all the useful information regarding the programme such as channel number, length of recording, etc.&nbsp; The unfoldered list was very similar to what you currently see in AnyPlace (web version).&nbsp; I have no idea why we cannot see something similar to AnyPlace on the PVR itself.</P>Fri, 21 Oct 2016 15:37:31 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373482#M40409572016-10-21T15:37:31ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373517#M40411
<BLOCKQUOTE><HR /><LI-USER uid="1743203"></LI-USER> wrote:<BR /><P>I received this update on Wed Oct 19 2016.&nbsp;</P><P>I was pleasantly surprised to see that the "CC" issue when watching a recorded program was addressed...</P><HR /></BLOCKQUOTE><P>This issue was addressed early this year - about 9 months ago. See the link below.&nbsp;</P><P>&nbsp;</P><P><A href="https://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/message-id/36868#M36868" target="_blank">http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/message-id/36868#M36868</A></P><P>&nbsp;</P><P>The (current) issue with CC is that it takes at least 7 button presses to invoke or turn off CC.&nbsp; It should take one or two.&nbsp; It is far too unintuitive and cumbersome to press:</P><P>&nbsp;</P><P>Guide</P><P>Info</P><P>^</P><P>^</P><P>Select&nbsp; CC on or off</P><P>Exit</P><P>Exit.</P><P>&nbsp;</P><P>Or to use the following:</P><P>&nbsp;</P><P>Info</P><P>^</P><P>Select More</P><P>^</P><P>^</P><P>Select CC on or off</P><P>Exit</P><P>Exit (may or may not be required depending on how long you're in the menu)</P><P>&nbsp;</P><P>And the above is only 7/8 steps if you use the unintuitive ^ for "wraparound".&nbsp; If you use the intuitive down arrow as most people would, it would take still more button presses.&nbsp; What a kludge!</P>Fri, 21 Oct 2016 17:23:54 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373517#M40411572016-10-21T17:23:54ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373527#M40413
<P>I will make my final opinions when I get the opportunity to review, but based upon what has been said by&nbsp;@57 and others, and reviewing the two links, there will definitely be a learning curve moving to this model and I hope it will not be too steep.</P><P>&nbsp;</P><P>The one thing that stands out for me thought, is the same issue that has been stated from day one, that you cannot see the details on a show without opening up the folder or individual recorder show, is true for the list model, which definitely appears to be as stated, merely a list view of the folders - the inconvience of having to dig for information to choose which we want to delete is still present.</P><P>&nbsp;</P><P>As I see it in the presentation on deleting multiple shows - we can see the show name and date, but I don't make my choice of what shows to keep based upon date - I do it based upon the content of the show, deciding whether it is a show I want to save and watch in more detail as it has critical information that shows up again later in the series - most shows are this way with subplots linking to others, and consider the Chicago public services series that are all interlinked and often I will keep one show from one week on Fire, then a couple on PD, then a couple on Med, and back to Fire and so forth to keep the flow.</P><P>&nbsp;</P><P>It will interesting to see just how easy or difficult this may prove.</P><P>&nbsp;</P><P>For those who do have it, may I ask you to comment on the following question:</P><P>&nbsp;</P><P>If you have selected four shows already, then open up a list item of a show episode to see more detail (I am guessing you can get more detail like the tiles, by entering the list item), when you exit out of it, are your original selections still there, allowing me to then move on and select some more.</P><P>&nbsp;</P><P>The current presentation on how to select unfortunately does not show us what will happen as we use it.</P><P>&nbsp;</P><P>This again suggests to me that Rogers continues to not run these changes past real life users who have a detailed intimate and learned experience on how to work best with their purchased content. &nbsp;</P><P>&nbsp;</P><P>A suggestion, since there currently is only a few that it has been rolled out to, let's wait for their feedback, have Rogers contact them directly and get their feedback before moving on to the next step of rolling it out to everyone. &nbsp;This is a true, alpha, beta, production rollout - We seem to again be doing alpha (internernal testing), skipping limited beta, and jumping to production.</P><P>&nbsp;</P><P>But as I said, this is only my interpretation from what I have seen and heard - it is also pretty bad that I know how this box works so well (@57 you have been at this with all the variants back to SARA and it appears to be a bit of a hobby for you or a calling), for me I learned out of necessity of trying to figure out the logic of how to use the distribution device to view my purchased content. I never wanted to be an expert on Navigatr, but by necessity I an others became just that.</P><P>&nbsp;</P><P>Time will tell, but at least we are finally moving forward to something - not everyone will be completely satisfied, but the concerns stated so far are what I would call intuitive and logical user interface design which is what every device should be designed for. &nbsp;This requires testing with real live users, and presentation of user interface prototypes and models before going forward.</P><P>&nbsp;</P><P>Oh well, that is an complaint that has been ongoing.</P><P>&nbsp;</P><P>Bring the change on.</P><P>&nbsp;</P><P>I will now leave it to&nbsp;<LI-USER uid="1026095">﻿</LI-USER>&nbsp;to continue to work with the information as it comes and once I get my own trial, I will contribute too. &nbsp;Thanks to&nbsp;<LI-USER uid="1446308">﻿</LI-USER>&nbsp;for your continued development of short screen shots and steps in advance of the implementation of major changes to aid the new users to move forward, and the continued support of&nbsp;<LI-USER uid="1026095">﻿</LI-USER>,&nbsp;<LI-USER uid="370175">﻿</LI-USER>, and others to pull together and summarize details as they come.</P><P>&nbsp;</P><P>Together we move forward.</P><P>&nbsp;</P><P>Bruce</P>Fri, 21 Oct 2016 17:45:14 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373527#M40413BS2016-10-21T17:45:14ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373537#M40415
In my post, I also said this issue was fixed with the update I received on Oct 19 2016. When watching a recorded program, pressing the Info button will display the program info along with 3 options of which "CC" is the first/default. Select it and "CC" is turned on.Fri, 21 Oct 2016 18:24:18 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373537#M40415abc1012016-10-21T18:24:18ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373548#M40417
<BLOCKQUOTE><HR /><LI-USER uid="1743203"></LI-USER> wrote:<BR />In my post, I also said this issue was fixed with the update I received on Oct 19 2016. When watching a recorded program, pressing the Info button will display the program info along with 3 options of which "CC" is the first/default. Select it and "CC" is turned on.<HR /></BLOCKQUOTE><P>Sorry, I reread your post 5 and still don't read it that way, but now that you've explained it in more detail, it's good to hear that fewer clicks will be required with the new firmware.</P>Fri, 21 Oct 2016 19:01:37 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373548#M40417572016-10-21T19:01:37ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373560#M40418
<BLOCKQUOTE><HR /><LI-USER uid="27074"></LI-USER> wrote:<BR /><P>@I will make my final opinions when I get the opportunity to review, but based upon what has been said by&nbsp;<LI-USER uid="1026095"></LI-USER> and others, and reviewing the two links, there will definitely be a learning curve moving to this model and I hope it will not be too steep.</P><P>&nbsp;</P><P>The one thing that stands out for me thought, is the same issue that has been stated from day one, that you cannot see the details on a show without opening up the folder or individual recorder show, is true for the list model, which definitely appears to be as stated, merely a list view of the folders - the inconvience of having to dig for information to choose which we want to delete is still present.</P><P>&nbsp;</P><P>As I see it in the presentation on deleting multiple shows - we can see the show name and date, but I don't make my choice of what shows to keep based upon date - I do it based upon the content of the show, deciding whether it is a show I want to save and watch in more detail as it has critical information that shows up again later in the series - most shows are this way with subplots linking to others, and consider the Chicago public services series that are all interlinked and often I will keep one show from one week on Fire, then a couple on PD, then a couple on Med, and back to Fire and so forth to keep the flow.</P><P>&nbsp;</P><P>It will interesting to see just how easy or difficult this may prove.</P><P>&nbsp;</P><P>For those who do have it, may I ask you to comment on the following question:</P><P>&nbsp;</P><P>If you have selected four shows already, then open up a list item of a show episode to see more detail (I am guessing you can get more detail like the tiles, by entering the list item), when you exit out of it, are your original selections still there, allowing me to then move on and select some more.</P><P>&nbsp;</P><P>The current presentation on how to select unfortunately does not show us what will happen as we use it.</P><P>&nbsp;</P><P>This again suggests to me that Rogers continues to not run these changes past real life users who have a detailed intimate and learned experience on how to work best with their purchased content. &nbsp;</P><P>&nbsp;</P><P>A suggestion, since there currently is only a few that it has been rolled out to, let's wait for their feedback, have Rogers contact them directly and get their feedback before moving on to the next step of rolling it out to everyone. &nbsp;This is a true, alpha, beta, production rollout - We seem to again be doing alpha (internernal testing), skipping limited beta, and jumping to production.</P><P>&nbsp;</P><P>But as I said, this is only my interpretation from what I have seen and heard - it is also pretty bad that I know how this box works so well (@57 you have been at this with all the variants back to SARA and it appears to be a bit of a hobby for you or a calling), for me I learned out of necessity of trying to figure out the logic of how to use the distribution device to view my purchased content. I never wanted to be an expert on Navigatr, but by necessity I an others became just that.</P><P>&nbsp;</P><P>Time will tell, but at least we are finally moving forward to something - not everyone will be completely satisfied, but the concerns stated so far are what I would call intuitive and logical user interface design which is what every device should be designed for. &nbsp;This requires testing with real live users, and presentation of user interface prototypes and models before going forward.</P><P>&nbsp;</P><P>Oh well, that is an complaint that has been ongoing.</P><P>&nbsp;</P><P>Bring the change on.</P><P>&nbsp;</P><P>I will now leave it to&nbsp;<LI-USER uid="1026095"></LI-USER>&nbsp;to continue to work with the information as it comes and once I get my own trial, I will contribute too. &nbsp;Thanks to&nbsp;<LI-USER uid="1446308"></LI-USER>&nbsp;for your continued development of short screen shots and steps in advance of the implementation of major changes to aid the new users to move forward, and the continued support of&nbsp;<LI-USER uid="1026095"></LI-USER>,&nbsp;<LI-USER uid="370175"></LI-USER>, and others to pull together and summarize details as they come.</P><P>&nbsp;</P><P>Together we move forward.</P><P>&nbsp;</P><P>Bruce</P><HR /></BLOCKQUOTE><P>Since I have not yet received the up"grade" I can't comment, and I suggest that we all wait until we have more info as opposed to just exchanging speculation.</P><P>&nbsp;</P><P>My own advice notwithstanding <img id="smileyfrustrated" class="emoticon emoticon-smileyfrustrated" src="https://rogers.i.lithium.com/i/smilies/16x16_smiley-frustrated.gif" alt="Smiley Frustrated" title="Smiley Frustrated" /> - my bet is that the optional changes from tiles to lists will be cosmetic&nbsp;and not functional. I can't see Rogers/Espial or whomever doing a major rewrite of this to make a truly better, more functional&nbsp;list motif. I bet it is just going to go as deep as the UI and not much, if any further. Different look, same problems.</P><P>&nbsp;</P><P>But I will wait and see <span class="lia-unicode-emoji" title=":winking_face:">😉</span>&nbsp;</P>Fri, 21 Oct 2016 19:44:59 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373560#M40418DrMike2016-10-21T19:44:59ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373568#M40419
<BLOCKQUOTE><HR /><LI-USER uid="1026095"></LI-USER> wrote:<BLOCKQUOTE><HR /></BLOCKQUOTE><P>I don't have the new firmware, but according to the following link you should be able to scroll to the right and select recorded or scheduled?&nbsp; It certainly would have been better to simply press the list button again to perform this function.</P><HR /></BLOCKQUOTE><P>&nbsp;I concur. It takes 4-5 button pushes to get to the right in order to switch from recorded to scheduled shows. There should only be one button push to toggle back and forth.&nbsp;</P><P>&nbsp;</P><BLOCKQUOTE><LI-USER uid="1026095"></LI-USER> wrote:<P>It only foldered them if you selected that option in RTN.&nbsp; There was a "plain" (by date?) list option that was unfoldered. This unfoldered list contained all the useful information regarding the programme such as channel number, length of recording, etc.&nbsp; The unfoldered list was very similar to what you currently see in AnyPlace (web version).&nbsp; I have no idea why we cannot see something similar to AnyPlace on the PVR itself.</P></BLOCKQUOTE><P>&nbsp;</P><P>You are correct. With RTN you could view a complete list of shows organized by date with all of the relevant information. Navigatr took this away and the new update has not improved things at all, even with the list format.</P><P>&nbsp;</P><BLOCKQUOTE><LI-USER uid="27074"></LI-USER> wrote:<BR /><P>&nbsp;</P><P>The one thing that stands out for me thought, is the same issue that has been stated from day one, that you cannot see the details on a show without opening up the folder or individual recorder show, is true for the list model, which definitely appears to be as stated, merely a list view of the folders - the inconvience of having to dig for information to choose which we want to delete is still present.</P><P>&nbsp;</P><P>It will interesting to see just how easy or difficult this may prove.</P><P>&nbsp;</P><P>If you have selected four shows already, then open up a list item of a show episode to see more detail (I am guessing you can get more detail like the tiles, by entering the list item), when you exit out of it, are your original selections still there, allowing me to then move on and select some more.</P><P>&nbsp;</P><P>&nbsp;</P></BLOCKQUOTE><P>&nbsp;</P><BLOCKQUOTE><LI-USER uid="285270"></LI-USER> wrote:<BR /><P>Since I have not yet received the up"grade" I can't comment, and I suggest that we all wait until we have more info as opposed to just exchanging speculation.</P><P>&nbsp;</P><P>My own advice notwithstanding <img id="smileyfrustrated" class="emoticon emoticon-smileyfrustrated" src="https://rogers.i.lithium.com/i/smilies/16x16_smiley-frustrated.gif" alt="Smiley Frustrated" title="Smiley Frustrated" /> - my bet is that the optional changes from tiles to lists will be cosmetic&nbsp;and not functional. I can't see Rogers/Espial or whomever doing a major rewrite of this to make a truly better, more functional&nbsp;list motif. I bet it is just going to go as deep as the UI and not much, if any further. Different look, same problems.</P><P>&nbsp;</P></BLOCKQUOTE><P>&nbsp;</P><P>You are both correct and for those of us who have received the update, it goes beyond speculation. The new list format adds nothing functional; it is simply your tiles in a different format with the added disadvantage of seeing much less on the screen. When people were lamenting the demise of the list format and clamouring for its return, I do not think this is what they had in mind or expected they would get. After a few days, we have concluded that we are actually better off sticking with the tiles&nbsp;than reverting to the new list format.&nbsp;</P>Fri, 21 Oct 2016 20:21:11 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373568#M40419Dugi2016-10-21T20:21:11ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373574#M40420
<BLOCKQUOTE><HR /><LI-USER uid="1701002"></LI-USER> wrote:<BR /><BR /><P>&nbsp;I concur. It takes 4-5 button pushes to get to the right in order to switch from recorded to scheduled shows. There should only be one button push to toggle back and forth.</P><HR /></BLOCKQUOTE><P><LI-USER uid="1743203"></LI-USER> reported in post 5 that a second press of the list button does this?</P>Fri, 21 Oct 2016 20:34:43 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373574#M40420572016-10-21T20:34:43ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373578#M40422
<BLOCKQUOTE><HR /><LI-USER uid="1701002"></LI-USER> wrote:<BR /><BLOCKQUOTE><HR /></BLOCKQUOTE><BLOCKQUOTE>&nbsp;You are both correct and for those of us who have received the update, it goes beyond speculation. The new list format adds nothing functional; it is simply your tiles in a different format with the added disadvantage of seeing much less on the screen. When people were lamenting the demise of the list format and clamouring for its return, I do not think this is what they had in mind or expected they would get. After a few days, we have concluded that we are actually better off sticking with the tiles&nbsp;than reverting to the new list format.&nbsp;</BLOCKQUOTE><HR /></BLOCKQUOTE><P>I am disppointed but as I said above, not surpised in the slightest. Rogers seems far more interested in cosmetics than in functionality. If it were otherwise, we would not have been saddled with the Navigatr fiasco in the first place.<BR /><BR /></P>Fri, 21 Oct 2016 20:39:22 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373578#M40422DrMike2016-10-21T20:39:22ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373594#M40423
<BLOCKQUOTE><HR /><LI-USER uid="1026095"></LI-USER> wrote:<BR /><BLOCKQUOTE><HR /><LI-USER uid="1743203"></LI-USER> wrote:<BR /><P>I received this update on Wed Oct 19 2016.&nbsp;</P><P>I was pleasantly surprised to see that the "CC" issue when watching a recorded program was addressed...</P><HR /></BLOCKQUOTE><P>This issue was addressed early this year - about 9 months ago. See the link below.&nbsp;</P><P>&nbsp;</P><P><A href="https://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/message-id/36868#M36868" target="_blank">http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/message-id/36868#M36868</A></P><P>&nbsp;</P><P>The (current) issue with CC is that it takes at least 7 button presses to invoke or turn off CC.&nbsp; It should take one or two.&nbsp; It is far too unintuitive and cumbersome to press:</P><P>&nbsp;</P><P>Guide</P><P>Info</P><P>^</P><P>^</P><P>Select&nbsp; CC on or off</P><P>Exit</P><P>Exit.</P><P>&nbsp;</P><P>Or to use the following:</P><P>&nbsp;</P><P>Info</P><P>^</P><P>Select More</P><P>^</P><P>^</P><P>Select CC on or off</P><P>Exit</P><P>Exit (may or may not be required depending on how long you're in the menu)</P><P>&nbsp;</P><P>And the above is only 7/8 steps if you use the unintuitive ^ for "wraparound".&nbsp; If you use the intuitive down arrow as most people would, it would take still more button presses.&nbsp; What a kludge!</P><HR /></BLOCKQUOTE><P>Menus have been wraparound since SARA.&nbsp; Lets find something real to complain about.</P>Fri, 21 Oct 2016 23:56:15 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373594#M40423Lurker2016-10-21T23:56:15ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373598#M40425
<BLOCKQUOTE><HR /><LI-USER uid="1026095"></LI-USER> wrote:<BLOCKQUOTE><HR /></BLOCKQUOTE><P><LI-USER uid="1743203"></LI-USER> reported in post 5 that a second press of the list button does this?</P><HR /></BLOCKQUOTE><P>Missed that. Thank you! One thing made easier!</P>Sat, 22 Oct 2016 00:56:27 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373598#M40425Dugi2016-10-22T00:56:27ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373622#M40429
<BLOCKQUOTE><HR /><LI-USER uid="519200"></LI-USER> wrote:<BR /><BR /><P>Menus have been wraparound since SARA.&nbsp; Lets find something real to complain about.</P><HR /></BLOCKQUOTE><P>I have the following comments regarding this remark.</P><P>&nbsp;</P><P>1. If they are wraparound, there should be an arrow at the "edge" (top/bottom/sides) of the menu list indicating that there are "more" options "off screen".&nbsp; Although many of the menus are wraparound, you'd be amazed at the number of people who don't know this and don't use it.</P><P>&nbsp;</P><P>2. With the current firmware, the List/Tile function is not wraparound.&nbsp; One cannot currently go from the top of the list to the bottom, vice versa, nor from the right side of the tiles to the left, and vice versa.&nbsp; For example, if you're on the last tile on the right, if you hit the right arrow, it should take you to the first tile on the next line, like the "return" key on a computer.</P><P>&nbsp;</P><P>Granted, there are many more important issues with Navigatr, I don't believe there's any harm in bringing up the topic in case Rogers decides to implement it.</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P>Sat, 22 Oct 2016 04:00:52 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373622#M40429572016-10-22T04:00:52ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373851#M40459
<P>All I care about is the ability to watch what I have recorded without having it stop half way through the show and give&nbsp;me the "SORRY _________ CANNOT BE VIEWED RIGHT NOW BECAUSE IT EITHER HAS BEEN DELETED OR DOES NOT HAVE ENOUGH RESOURCES..." message. &nbsp;I have returned 3 boxes at Rogers request because they assume its a hardware issue. &nbsp;</P><P>&nbsp;</P><P>Its really frustrating...</P><P>&nbsp;</P><P>So far the new look is okay with me as long as it functions. &nbsp;That is all I care about.</P>Mon, 24 Oct 2016 13:42:40 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373851#M40459DCB3162016-10-24T13:42:40ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373853#M40461
<BLOCKQUOTE><HR /><LI-USER uid="34321"></LI-USER> wrote:<BR />
<P><EM>Will the rollout fix the scheduled/recorded problem ?</EM></P>
<P><I>Is when &nbsp;a program&nbsp;</I><I>starts recording, it is no longer scheduled., and should be tagged as recorded. &nbsp;</I></P>
<P>&nbsp;</P>
<P><U><STRONG>Got the new version. &nbsp;Thanks.</STRONG></U></P>
<P><U><STRONG>Impressive, finally did it right.</STRONG></U></P>
<P>&nbsp;</P>
<P><U><STRONG>Only took 15 months.</STRONG></U></P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P><I>&nbsp;</I></P>
<P>&nbsp;</P>
<HR /></BLOCKQUOTE>
<P>&nbsp;</P>Mon, 24 Oct 2016 14:04:40 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373853#M40461park2016-10-24T14:04:40ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373883#M40465
<BLOCKQUOTE><HR /><LI-USER uid="1026095"></LI-USER> wrote:<BR />
<BLOCKQUOTE><HR /><LI-USER uid="1743203"></LI-USER> wrote:<BR />In my post, I also said this issue was fixed with the update I received on Oct 19 2016. When watching a recorded program, pressing the Info button will display the program info along with 3 options of which "CC" is the first/default. Select it and "CC" is turned on.<HR /></BLOCKQUOTE>
<P>Sorry, I reread your post 5 and still don't read it that way, but now that you've explained it in more detail, it's good to hear that fewer clicks will be required with the new firmware.</P>
</BLOCKQUOTE>
<P>&nbsp;The red c button is not used when watching any program ( live or recording, or recorded). &nbsp; Why did they not use it to do a one button toggle ?</P>
<P>Hope we do not have to wait another 15 months.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>Mon, 24 Oct 2016 16:20:11 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373883#M40465park2016-10-24T16:20:11ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373915#M40469
<P>Hello all,</P>
<P>I woke up this morning, turned on my NextBox 3 (Cisco 9865) and was greeted with the new interface.</P>
<P>&nbsp;</P>
<P>I took some screenshots for the community to&nbsp;demonstrate the "new features" welcome screens, and to capture the revised look "Scheduled Recordings" screens (and list view!).</P>
<P>&nbsp;</P>
<P>Here we go:</P>
<P>&nbsp;</P>
<P>This is what I saw upon powering up the cable box.&nbsp; It states that new features have been added, and prompts user to press "OK/Select" to see what's new:</P>
<P>&nbsp;</P>
<P><IMG src="https://rogers.i.lithium.com/t5/image/serverpage/image-id/4462i7A09EA5CEA53EFA8/image-size/original?v=v2&amp;px=-1" border="0" alt="Welcome Message" title="Welcome Message" /></P>
<P>&nbsp;</P>
<P>I pressed "OK/Select"...and got this screen advertising the Navigatr list view:</P>
<P>&nbsp;</P>
<P><IMG src="https://rogers.i.lithium.com/t5/image/serverpage/image-id/4463i222E06CF69BC2DD7/image-size/original?v=v2&amp;px=-1" border="0" alt="Your New PVR" title="Your New PVR" /></P>
<P>&nbsp;</P>
<P>The next screen advertises the ability to select and delete multiple recorded programs at once:</P>
<P>&nbsp;</P>
<P><IMG src="https://rogers.i.lithium.com/t5/image/serverpage/image-id/4464iBA2BB31C101DB51A/image-size/original?v=v2&amp;px=-1" border="0" alt="Your New PVR 2" title="Your New PVR 2" /></P>
<P>&nbsp;</P>
<P>Pressed "EXIT", then "LIST".</P>
<P>&nbsp;</P>
<P>Here is the "My Recordings" screen - showing the default <STRONG>Grid</STRONG> view.&nbsp; Notice that "NEW" is now displayed in yellow type (instead of the word "NEW" inside a white box):</P>
<P>&nbsp;</P>
<P><IMG src="https://rogers.i.lithium.com/t5/image/serverpage/image-id/4465i46D7B37778054F6C/image-size/original?v=v2&amp;px=-1" border="0" alt="4.png" title="4.png" /></P>
<P>&nbsp;</P>
<P>Pressing the "B" button on the remote switches to <STRONG>List </STRONG>view:</P>
<P>&nbsp;</P>
<P><IMG src="https://rogers.i.lithium.com/t5/image/serverpage/image-id/4466iD152215150DD3DB6/image-size/original?v=v2&amp;px=-1" border="0" alt="Recordings - List View" title="Recordings - List View" /></P>
<P>&nbsp;</P>
<P>Pressing the "LIST" button on the remote switches between the "Recorded" and "Scheduled Recordings" screens.&nbsp; No more multiple button presses!</P>
<P>&nbsp;</P>
<P>My impressions:</P>
<P>- "Recorded" Screen: The yellow "NEW" or "x NEW" is very nice - draws attention to new content in a way the previous typeface/logo did not.</P>
<P>&nbsp;</P>
<P>- "Recorded" Screen: The fifth column of art was removed and replaced with a "sidebar".&nbsp; This allows user to press "right arrow" on remote multiple times (sorry, no wrap-around) to select "<STRONG>Recorded</STRONG> (items only)", "<STRONG>Scheduled</STRONG> (items only)" or "<STRONG>Manage PVR Space</STRONG> (Select Multiple Programs to Delete)".&nbsp; To me, this is a fair trade-off - lose a column of art and gain functionality.</P>
<P>&nbsp;</P>
<P>- "Recorded" Screen, list view: Still no channel number (or channel name) displayed.&nbsp; Rogers: The data is there, please consider adding this to the next minor update! Using our example above, I suggest the following format:</P>
<P>&nbsp;</P>
<P><STRONG>Secrets and Lies&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; NEW</STRONG></P>
<P><STRONG>TV-14 | CC | <FONT color="#0000FF">581</FONT> | <FONT color="#0000FF">CTVV</FONT>&nbsp;&nbsp;&nbsp;&nbsp; RECORDED ON...</STRONG></P>
<P>Program Description<BR /><STRONG>Watch</STRONG>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <STRONG>More | Delete</STRONG></P>
<P>&nbsp;</P>
<P>- Response time, NextBox 3 (Cisco 9865): This box seems to be running a <EM>touch</EM> faster than last night, pre-update.&nbsp; This might be due to the reset after the reboot, however.</P>
<P>&nbsp;</P>
<P>- Response time, NextBox 2 HD PVR (Cisco 8642HD): This box seems to be running <EM>slower</EM> than last night, pre-update.&nbsp; Example: Takes about 4 seconds to display the "Recorded" screen after pressing "LIST".&nbsp; This might be due to the box not being "settled" after the update, and the high number of recorded items on the main PVR (184 items).</P>
<P>&nbsp;</P>
<P>What do you guys think of the new update?</P>Mon, 24 Oct 2016 18:31:10 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373915#M40469robindp2016-10-24T18:31:10ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373927#M40471
<P><LI-USER uid="406539">﻿</LI-USER></P><P>&nbsp;</P><P>Thanks for your presentation - very well described and good suggestions.</P><P>&nbsp;</P><P>I am in agreement with all of your comments as stated, I like the layout and changes - it will take a bit of a learning curve to turn my head back into the old model of seing a tile view versus list views, and the move back to list, list toggle of scheduled and recorded views.</P><P>&nbsp;</P><P>The suggestion of skipping the explanation and go right to viewing would leave a lot of people very confused though, but at least you had a choice. We get our info here anyway, but others may not know where to get supported through the change. &nbsp;But definitely excellent to have provided explanations of the changes.</P><P>&nbsp;</P><P>I like the list view of the scheduled items with the full detail of the future show without the tile view - don't mind this at all, I am indifferent about tiles or lists with detail and the B button to switch.</P><P>&nbsp;</P><P>As stated by robindp, the absence of channel detail is still a major issue to providing complete ease of management of our PVR's. In particular, the manage PVR feature, the detail is critical to being able to choose what to keep or delete when you would have to go to the recordings view to see detail, and I might as well do the deletion right there most of the time, since I am already there.</P><P>&nbsp;</P><P>I like the fact that I can toggle from recorded to future recordings now by toggling with list button as before. &nbsp;This means I will unlikely ever go to the commands on the right of the views. &nbsp;</P><P>&nbsp;</P><P>Few other changes I like - the cc that says the current state cc disabled, or cc enabled, and you toggle with the ok button, and bringing the accessibilities of described video and cc to the forefront of choices.</P><P>&nbsp;</P><P>The sorting of subscribed seems to still not be saved after a reboot, but I will see after the next reboot.</P><P>&nbsp;</P><P>And finally the language used for sort a-z, or sort by date, is opposite to cc which shows the state it currently in, where you have to look at the fact that the sort when it says sort a-z, is currently in date sort - learning curve, and a current state with be more intuitive, but I will learn it. &nbsp;</P><P>&nbsp;</P><P>So as it stands, I can live with the changes. &nbsp;I had learned to live with it as it was before, and I think the learning curve for the changes will be small - I have already figured it out, now it is just muscle and brain memory.</P><P>&nbsp;</P><P>I notice in the diagnostics screens (hold esc - arrow down twice - press 2), that the energy saver function has not been reimplemented, and that is ok, it didn't work on first pass.</P><P>&nbsp;</P><P>Otherwise, thank you for listening and responding to our requests. I would never expect you to be able to meet everyone's needs and most of the issues I mentioned, I can go through the learning curve, as I did with the last version, and I will live with it.</P><P>&nbsp;</P><P>But definitely I can live with it as currently rolled out - hopefully we will have stability in the product as we go forward, which seems to have been resolved from earliest versions.</P><P>&nbsp;</P><P>&nbsp;</P><P>I do hope that the Rogers teams including their product purchasing, development and testing teams have learned how to avoid another 15 month mess like this one has been. &nbsp;I not sure I would stick it through if we had this again.</P><P>&nbsp;</P><P>Thanks for all the hard work, Bruce</P>Mon, 24 Oct 2016 18:56:58 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373927#M40471BS2016-10-24T18:56:58ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373928#M40472
<BLOCKQUOTE><HR /><LI-USER uid="406539"></LI-USER> wrote:<BR /><P>&nbsp;</P><P>- "Recorded" Screen: The fifth column of art was removed and replaced with a "sidebar".&nbsp; This allows user to press "right arrow" on remote multiple times (sorry, no wrap-around) to select "<STRONG>Recorded</STRONG> (items only)", "<STRONG>Scheduled</STRONG> (items only)" or "<STRONG>Manage PVR Space</STRONG> (Select Multiple Programs to Delete)".&nbsp; To me, this is a fair trade-off - lose a column of art and gain functionality.</P><P>&nbsp;</P><P>What do you guys think of the new update?</P><HR /></BLOCKQUOTE><P>Thank you for your post.&nbsp; You lose <STRONG>Two</STRONG> columns or <STRONG>Four</STRONG> tiles.&nbsp; You get <STRONG>8</STRONG> instead of <STRONG>12</STRONG>. This is a step in the <U>wrong</U> direction, especially if wraparound is not included. The scheduled/recorded numbers and "manage" could be at the top of the screen for the tile view - no need for a sidebar.&nbsp; I will now need to press the down arrow (or page-) even more to get to "see" what's further down the "list/tiles".</P><P>&nbsp;</P><P>In my opinion, since the "list" doesn't contain the programme information we wanted, (date, channel, etc) I consider this a step in the wrong direction and proof that Rogers wasn't <U>really</U> listening to us.</P><P>&nbsp;</P><P>The only advantage I see is that you can now see the number of recordings and scheduled recordings separately, but I will likely continue to use AnyPlace for checking my scheduled recordings since the appropriate information is shown there.</P>Mon, 24 Oct 2016 18:50:13 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373928#M40472572016-10-24T18:50:13ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373932#M40473
<P>Hello <LI-USER uid="1026095">﻿</LI-USER>,</P>
<P>- On my SDTV (where I took the screenshots, 8642HD), I remember there being five columns.&nbsp; You have more&nbsp;experience in optimizing TV and HT setups than I do, and I could be wrong - please correct me if I am.</P>
<P>&nbsp;</P>
<P>- On an HDTV or UHD TV, you are probably correct.&nbsp; I preferred the old RTN list view, and gritted my teeth and scrolled down every time the grid view appeared.&nbsp; The list view is much closer to what we had with RTN, and the design is "in line" with the Navigatr interface.&nbsp; I agree that channel number and name should be displayed; this would make managing recorded content much easier.&nbsp; The metadata is there and embedded in the recording, it should be exposed to the user at every opportunity.</P>
<P>&nbsp;</P>
<P>I must state that navigating the list view on my NextBox 2 HD PVR is faster and more efficient than the grid view - I suspect loading &amp; displaying art for content on other STBs was slowing things down.&nbsp; For this reason, my preferred view on that box is the list view.</P>Mon, 24 Oct 2016 19:12:54 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373932#M40473robindp2016-10-24T19:12:54ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373935#M40477
<P>@57 &nbsp;I agree with your analysis of pros and cons.</P><P>&nbsp;</P><P>Interestingly, the old view of Tiles with scheduled items with next date at the bottom was more beneficial as we saw 10 scheduled items with dates for a quick view of recordings, where as now we see four in list with dates,</P><P>&nbsp;</P><P>I too will continue to use Anyplace TV for many tasks.</P><P>&nbsp;</P><P>I think the problem is that they were "listening", but their persistence in not running changes by real live users meant that obvioulsy they really did't understand what we were asking for, and it was only in presentation of prototypes or mockups that we could provide pros and cons of each. &nbsp;Only "real users" can do this - these are called user feedback on development prototypes, and beta testing before production rollout, which they persist in their insistence to not do so.</P><P>&nbsp;</P><P>I don't get it, the cost and time of development is far too costly, to not include a full beta test. &nbsp;None of this should have taken 15 months, or even since Dec/January when it seems that the current providers became closely involved in cleaning up the first mess.</P><P>&nbsp;</P><P>Just my opinion, that is a reflection of my own experience view of best practice product development and rollout, but I would like to see the things you and&nbsp;<LI-USER uid="406539">﻿</LI-USER>&nbsp;stated considered for future changes, or in future designs of new products.</P><P>&nbsp;</P><P>Unfortunately, there seems to be a lack of understanding of proven project management in IT within the Roger's structure - I know people would say they are not an IT company, but they can hire people who know how to do it, because their product can only consumed in a quality way &nbsp;based on their design and implementation of IT.</P><P>&nbsp;</P><P>Life goes on.</P><P>&nbsp;</P><P>Bruce</P>Mon, 24 Oct 2016 19:14:39 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373935#M40477BS2016-10-24T19:14:39ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373937#M40478
<P>It seems that a couple of people "remember" there being 5 colums or 10 tiles per screen.&nbsp; I can clearly see 6 colums and 12 tiles per screen since I don't yet have the new firmware.&nbsp; I doubt there would even be a difference on an SDTV since it should show the same information, only letterboxed.</P><P>&nbsp;</P><P>You can see the 12 tiles in the following post by <LI-USER uid="370175">﻿</LI-USER></P><P>&nbsp;</P><P><A href="http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/message-id/35401#M35401" target="_blank">http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/message-id/35401#M35401</A></P>Mon, 24 Oct 2016 19:27:54 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373937#M40478572016-10-24T19:27:54ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373944#M40479
<BLOCKQUOTE><HR /><LI-USER uid="27074"></LI-USER> wrote:<BR /><P>&nbsp;</P><P>I think the problem is that they were "listening", but their persistence in not running changes by real live users meant that obvioulsy they really did't understand what we were asking for, and it was only in presentation of prototypes or mockups that we could provide pros and cons of each. &nbsp;Only "real users" can do this - these are called user feedback on development prototypes, and beta testing before production rollout, which they persist in their insistence to not do so.</P><P>&nbsp;</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P>I don't think they are listening at all. If they had been listening they would have dumped this piece of junk a year ago and re-done it from scratch and built it the way it ought to have been done in the first place. I think they are making the best of a bad situation by indulging us in "cosmetic" changes at best.&nbsp;</P>Mon, 24 Oct 2016 19:50:42 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373944#M40479DrMike2016-10-24T19:50:42ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373945#M40480
<P>Got the update today. I want the ability to select recordings to delete from any list or folder. The tiles feel a bit cramped but I guess I'll have to get used to it. I'll keep using it and see if I find anything else to add.</P>Mon, 24 Oct 2016 19:53:27 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373945#M40480Tmothy122016-10-24T19:53:27ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373947#M40481
<P>Hello <LI-USER uid="1026095">﻿</LI-USER>,</P>
<P>I stand corrected regarding # of&nbsp;columns when using HDTV - <LI-USER uid="370175">﻿</LI-USER>'s guide FTW! <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P>
<P>&nbsp;</P>
<P>My SDTVs display the menu and "recorded" screens in a full screen aspect ratio (not letterboxed - see my screenshots from 8642HD on SDTV).</P>
<P>&nbsp;</P>
<P>I accept that I may be wrong and that there were 5&nbsp;columns being displayed on the SDTVs.&nbsp; If that is correct - then this is a regression.&nbsp; It reduces the number of tiles displayed at once, which is a very bad thing for those who prefer the grid view.</P>
<P>&nbsp;</P>
<P>Perhaps an option under settings to show 'more' or 'less' tiles?</P>Mon, 24 Oct 2016 20:03:23 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373947#M40481robindp2016-10-24T20:03:23ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373948#M40482
<P>Good summmary of the changes.<BR /><BR />Frankly I'm completely underwhelemed though. How could it possibly have taken 15 months to make such trivial changes? (And software is my business so I can say "trivial" with a degree of confidence).<BR /><BR />They have fixed few things - the biggest improvement being the switch to yellow for the text - that must have taken months!<BR /><BR />No matter - I'm on the way out the door. This past 15+ months of abuse from Rogers pushed me over the edge and my new equipement is being installed tomorrow. Once I have watched all the recorded programs on the NB3 it will be going home to mama and then it is goodbye Rogers Cable.</P>Mon, 24 Oct 2016 20:17:17 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373948#M40482JonBoy492016-10-24T20:17:17ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373959#M40484
<P><LI-USER uid="285270">﻿</LI-USER>&nbsp; When I said I think they are listening, I don't disagree with your interpretation either, but even if they were listening, they couldn't fully understand what was being asked for since, I know anything I have asked for, I have never been asked to clarify what I was saying, or any opportunity to respond to anything they planned. &nbsp;All we heard was we are listening, whatever that really meant.</P><P>&nbsp;</P><P>You could be quite right that they got a bad product in the first place, and they have basically been playing around cosmetically to try to address some of our concerns, but I do have to acknowledge they have addressed many of the performance issues (remember lost recordings, constant freezing, the failed attempt at power saving, the problems with CC to meet legal requirements under OADA and as demanded by CRTC, the failings of On Demand for a stretch there - supposedly not the box, but at the On Demand server level, but as consumers, we don't really care what the source is, and I still have the occasional run on recording, and freezes, but nothing like before).</P><P>&nbsp;</P><P>So they did deal with some of the bad programming and did in their cosmetic changes try to address some of our requests, but the reality is that for some of us it has been almost 9 months of living with the trial and error fixes of the original mess, and for some like myself it has been 15 months, and 5 months from last July putting up with the original mess. &nbsp;So there will be varying levels of satisfication/disatisfication and interpretation of how it all rolled out, but for me I can definitely say that this mess was totally unacceptable and I stayed only because of loyalty which has been stretched to its limit, and I will be unlikely to accept another mess like this again. &nbsp;I have better things to do with my life than being one of a large group of people telling Rogers what doesn't work and guiding them to try to make it useable and functional.</P><P>&nbsp;</P><P>But I don't disagree at all with your interpretation, there is definitely truth in it, and since we were never involved in the development and fixing process by requesting our feedback until we finally get it, in a way, they may have listened, but they have never confirmed whether they understood what we were asking for, and often rolled out further versions that did not deal with critical issues well, let alone functionality.</P><P>&nbsp;</P><P>Unfortunately, there are not many alternatives to choose from, but just maybe there will be more competition in the future, and once CCTC takes over the final complaint step for cable as they do for wireless, we the customers may have more influence than we have through this one.</P><P>&nbsp;</P><P>As I said, life goes on.</P><P>&nbsp;</P><P>I have figured out the changes, and I am going through the learning curve, and as already said, we definitely have a reduced view in terms of tiles, or rows of lists to manage in any view, which is a back track in the name of improving functionality, which still remains questionable.</P><P>&nbsp;</P><P>Bruce</P>Mon, 24 Oct 2016 22:09:29 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373959#M40484BS2016-10-24T22:09:29ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373960#M40485
<P><STRONG><LI-USER uid="406539">﻿</LI-USER></STRONG></P><P>&nbsp;</P><P><STRONG>What impresses me most is how you manage to have 184 recordings while only using 5 percent of the nb3s recording space ! &nbsp;What's the secret ?</STRONG></P><P>&nbsp;</P><P>&nbsp;</P>Mon, 24 Oct 2016 22:23:09 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373960#M40485park2016-10-24T22:23:09ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373961#M40486
<P><LI-USER uid="1026095">﻿</LI-USER>&nbsp;whether 12 or 10 tiles, mine is definitely 4, and the only way I can easily work with it now is to keep the highlight in the left column, and page down or arrow down, but you can also go up, those having less things to see.</P><P>&nbsp;</P><P>As for list view, can't remember how many there were before, but definitely more than we have now, and with far less detail, so it makes it less functional because your information about the show is limited, and the amount of shows we can see listed is less too.</P><P>&nbsp;</P><P>This could all be a limitation of the software itself and in attempting to give us what we asked for, they were limited by the product programming and interface. &nbsp;</P><P>&nbsp;</P><P>So I am in agreement with all that is said so far.</P><P>&nbsp;</P><P>I thank Rogers for what they have tried to do, but another case of what we asked for may have produced something completely different than we thought we would get and in some ways less functional that the last iteration.</P><P>&nbsp;</P><P>I really don't have anything else to say. Not satisfied with what we got, not happy with how long this has been, and remain unimpressed with Rogers and its supporting companies to develop and modify quality products for Cable in a timely way.</P><P>&nbsp;</P><P>I leave it for others to comment</P><P>&nbsp;</P><P>Have a good day, Bruce</P>Mon, 24 Oct 2016 22:30:03 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373961#M40486BS2016-10-24T22:30:03ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373962#M40487
<BLOCKQUOTE><HR /><LI-USER uid="34321"></LI-USER> wrote:<BR />
<P><STRONG><LI-USER uid="406539"></LI-USER></STRONG></P>
<P>&nbsp;</P>
<P><STRONG>What impresses me most is how you manage to have 184 recordings while only using 5 percent of the nb3s recording space ! &nbsp;What's the secret ?</STRONG></P>
<HR /></BLOCKQUOTE>
<P>Magic!&nbsp;<img id="smileyvery-happy" class="emoticon emoticon-smileyvery-happy" src="https://rogers.i.lithium.com/i/smilies/16x16_smiley-very-happy.gif" alt="Smiley Very Happy" title="Smiley Very Happy" /></P>
<P>&nbsp;</P>
<P>But seriously - I captured the screenshots using my basement PVR (NextBox 2). Most of the 184 recordings are on the living room PVR (NextBox 3).&nbsp;</P>
<P>&nbsp;</P>
<P>The recording space used shows space on the current PVR only - the NextBox 3 has 80.1% used.&nbsp;</P>Mon, 24 Oct 2016 22:31:50 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373962#M40487robindp2016-10-24T22:31:50ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373963#M40488
<P><LI-USER uid="34321">﻿</LI-USER></P><P>&nbsp;</P><P>That amazing figure of number of recordings is similiar to what we see too - it is because it counts a future recording as a "recording", so take our recordings of Late Night with Steven Cobert and other nightly shows we record daily, each adds 5 to the count of recordings, although nothing has been recorded yet.</P><P>&nbsp;</P><P>But you can now see on the new version how many of those recordings are recorded and how many are future, so you in my case, I see 56 recordings and 64 future recordings, where it used to show 120 recordings, 29% space used (I have a few full length movies in the recordings.</P><P>&nbsp;</P><P>But I agree, it has always been kind of humourous, as well as confusing.</P><P>&nbsp;</P><P>And I agree, 184 recordings with only 5 percent - how does one achieve that?</P><P>&nbsp;</P><P>Bruce</P>Mon, 24 Oct 2016 22:39:08 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373963#M40488BS2016-10-24T22:39:08ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373964#M40489
<P><LI-USER uid="406539">﻿</LI-USER>&nbsp;Your clarification about whole home tv's impact on PVR storage is helpful. &nbsp;I don't have it, so I don't know that world. &nbsp;It fills in the gaps for those who do have it, and I can't comment on it.</P><P>&nbsp;</P><P>Thanks for the clarification.</P><P>&nbsp;</P><P>Bruce</P>Mon, 24 Oct 2016 22:45:21 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373964#M40489BS2016-10-24T22:45:21ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373981#M40498
<P>I will never understand why Rogers DOESN'T TEST these "upgrades" with real users. &nbsp;I have been searching for my "one off" scheduled future recordings. &nbsp;Not anywhere in the tiles. &nbsp;Look in the list format...nope, not there. &nbsp;Check the guide to make sure I did schedule it...Yup. &nbsp;So where is it? &nbsp;I finally found them under list format, scheduled. &nbsp;But there is no tile for it, and it does not appear under the "full" listing. &nbsp;So in order to avoid having to hunt for these "one off" future recordings, I think I'll just schedule them as a series. &nbsp;So I go&nbsp;to the show&nbsp;on my scheduled list and THERE IS NO OPTION TO RECORD IT AS A SERIES. &nbsp;Really Rogers? &nbsp;So now I have to go back to the guide to program it as a series.</P><P>&nbsp;</P><P>I am thankful that I did not lose my recordings. &nbsp;I am happy my PVR did not blow up with the update. &nbsp;The yellow "new" font is pretty too. &nbsp;I also like the fewer steps for CC...although why you don't just program the C button for that is anyones guess.</P><P>&nbsp;</P><P>Overall impression...no more channel info AT ALL...at least before we had the network name...you also took away the program length for series programs (and yes, this can change from week to week depending on the program), less info on the screen overall. &nbsp;Two steps forward, three steps back.</P>Tue, 25 Oct 2016 00:07:25 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373981#M40498molly2222016-10-25T00:07:25ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373984#M40500
<P>Hey Community,</P>
<P>&nbsp;</P>
<P>Starting today, we’re rolling out the new Navigatr software updates to some NextBox cable customers in communities north, west, and east of Toronto – including Newmarket, Oshawa, Ajax, Brampton, Mississauga, and Milton.</P>
<P>&nbsp;</P>
<P>As we’ve worked towards this rollout, we’ve highlighted some of the new functionality you can look forward to, including:</P>
<UL>
<UL>
<LI>The choice to see recorded programs displayed in (Poster Art) or list-view (text-only)</LI>
<LI>Multiple programs can be deleted at once</LI>
<LI>A updated and refreshed look to Rogers on Demand and Get More TV</LI>
</UL>
</UL>
<P>&nbsp;</P>
<P>The update will be going out to the rest of the customers in communities across our Ontario cable footprint this week and next. We hope you enjoy your refreshed Navigatr experience!</P>
<P>&nbsp;</P>
<P>RogersRoland</P>Tue, 25 Oct 2016 00:15:31 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373984#M40500RogersRoland2016-10-25T00:15:31ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373995#M40504
<P><LI-USER uid="836649">﻿</LI-USER>&nbsp; All the best to you in your new service model. &nbsp;You have persisted as so many of us have in trying to move forward towards a quality product - we are not there in my own opinion, and I agree, 15 months to make trivial changes (and I too have done programming and purchased programming services, and I am in agreement).</P><P>&nbsp;</P><P>You are to be complimented and thanked by all of us on the forum and those of us who have did everything within our power to guide Rogers in making a high quality product, which unfortunately, from a usability point of view, they didn't achieve.</P><P>&nbsp;</P><P>I personally thank you and wish you the best. &nbsp;We all have our limits.</P><P>&nbsp;</P><P>For me personally, we are moving sometime in the next year, outside of the GTA, and depending upon where we move, Rogers may not even be available, but I will seriously consider options, even if they are.</P><P>&nbsp;</P><P>There will be those who are quite comfortable with what has been given to them, for them, I am pleased for you, but I do feel a bit sorry for those who got this post January builds, have learned how to use the box and have never really known what we were all asking for, and will be left wondering, what just happened to them.</P><P>&nbsp;</P><P>Bruce</P>Tue, 25 Oct 2016 00:52:32 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/373995#M40504BS2016-10-25T00:52:32ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374005#M40506
<P>Anyplace web and android version access &nbsp;unable to access NB3 - related to upgrade?</P><P>&nbsp;</P><P>Wasn't sure where to post this one - so many of the Anyplace TV posts are related to the home version on apple devices.</P><P>&nbsp;</P><P>I tried this evening to access anyplace TV to see how it is functioning with the new deployment.</P><P>&nbsp;</P><P>I was unable to log in. &nbsp;If I logged into the web page, the manage PVR icon was not there.</P><P>&nbsp;</P><P>Logged out, it was there. &nbsp;When I clicked on the icon, it took me to the log in, and then the following message came up.</P><P>"</P><DIV class="errorbox">We seem to be experiencing some difficulties. Please try signing in again at a later time. We apologize for the inconvenience."</DIV><DIV class="errorbox">&nbsp;</DIV><DIV class="errorbox">Anyone else experience this - I have had other times when I could not get in and then at a later point able to get in. &nbsp;Been a few hours now and I can't access the manage PVR, and can't access on my Android home version app either.</DIV><DIV class="errorbox">&nbsp;</DIV><DIV class="errorbox">Anyone else experiencing this?</DIV><DIV class="registration ">&nbsp;</DIV>Tue, 25 Oct 2016 02:20:50 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374005#M40506BS2016-10-25T02:20:50ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374012#M40512
<P><LI-USER uid="27074">﻿</LI-USER></P><P>Yup. I am getting the same thing. It seems to be like any other service offered by rogers - hit and miss at best.&nbsp;</P>Tue, 25 Oct 2016 02:50:26 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374012#M40512Dugi2016-10-25T02:50:26ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374013#M40513
<P><LI-USER uid="1628230">﻿</LI-USER></P><P>I have never looked forward to anything with navigatr and having recieved the new update, I still find it very much lacking. I am not sure what would fix this other than a complete break with espial and a completely new guide.&nbsp;</P>Tue, 25 Oct 2016 02:55:24 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374013#M40513Dugi2016-10-25T02:55:24ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374014#M40514
<P>I agree absolutely 100% with your "hit &amp; miss" comment...except for the "hit" part.</P>Tue, 25 Oct 2016 02:56:01 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374014#M40514mixman18362016-10-25T02:56:01ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374015#M40515
<P>Ditto...the IOS app Home Edition won't login either...</P><P>&nbsp;</P><P>Nice Rogers...roll out an incomplete, broken product.</P><P>&nbsp;</P><P>Smooth...</P><P>&nbsp;</P><P>Not cool man...not cool.</P>Tue, 25 Oct 2016 02:57:44 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374015#M40515DCB3162016-10-25T02:57:44ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374020#M40516
<P>Hello all,</P>
<P>I circled back with RogersHelps on twitter, and they are now saying "We have identified an issue with the Anyplace TV service. We are having our technicians look into this matter...".</P>
<P>&nbsp;</P>
<P>So - they are aware and are working on it.&nbsp; I'll post back when I get an update.</P>Tue, 25 Oct 2016 03:11:58 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374020#M40516robindp2016-10-25T03:11:58ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374024#M40520
<P><LI-USER uid="1628230">﻿</LI-USER></P><P>&nbsp;</P><P>Thx for the info, but a bit late. &nbsp;</P><P>Got the new version in the wee hours last night, here in Mississauga.</P><P>&nbsp;</P><P>BTW what's the big deal about being able to do a multi delete??</P><P>It was a main Rogers selling point of the original disastergatr.</P><P>But, is it really needed, wanted ?</P><P>&nbsp;</P><P>BTW #2 when I go to channel 179, the news TV mix, it often get stuck on the audio of the 1st channel, RT, when I click over to one of the other little onscreen boxes.&nbsp;</P>Tue, 25 Oct 2016 03:18:29 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374024#M40520park2016-10-25T03:18:29ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374030#M40528
<P><LI-USER uid="34321">﻿</LI-USER>&nbsp; We got ours in the middle of the night at around 2:00. &nbsp;My wife was just falling asleep on the couch and it woke her. &nbsp;She is not sure how many reboots it did and since she was asleep, she never saw the preview descriptions of changes.</P><P>&nbsp;</P><P>I am actually in agreement with you on the multiple delete - I didn't actually use it on my first Nextbox&nbsp;2 or first Nextbox 3, so not really a big deal to me either, but obviously some people liked it as many were quite persistent that it be returned.</P><P>&nbsp;</P><P>I have always had problems with those group show type channels loading anything in a timely way,&nbsp;but just check them all, and they populated almost immediately after a brief loading message. &nbsp;I generally have never used the feature - have no use for it.</P><P>&nbsp;</P><P>Rogers Grid would not load at all (the sports channels), and I noticed that the long standing box in the bottom of TV Mix-News that says For more HD program on demand press B is still there, although it has not had any function for a long time. &nbsp;You would think that at some points someone would drop that graphic, but guess it got lost in the bug list, long time ago as it has been raised before. &nbsp;Just thought I would mention it since I was looking at the channel.</P><P>&nbsp;</P><P>One last old glitch, has been mentioned before, but not highlighted in the summary list of issues, but discussed in the thread is the saved list for On-Demand shows - if you select the show, and click FAV, it will put a star beside the selection, and if you then press B, you will see the saved list, and the shows, and a play all or delete choice. &nbsp;But as before, once you exit out of On-Demand the play list is now empty and never permanently saved. &nbsp;What is the point of a play list that lasts only while you are on-demand. &nbsp;Just mentioning.</P><P>&nbsp;</P><P>If there is ever to be a minor upgrade, maybe some of these little things can be dealt with too. Either make the play list work and save in memory, or get rid of it. &nbsp;It emulates the Netflix and other models of shows marked for future viewing, so you can get to them easily, but someone missed a step in the programming - save the list in memory for future access. Not uncommon to miss a simple item like this, but please deal with it.</P><P>&nbsp;</P><P>Looks like there are still some key items that are missing to be dealt with, in particular some useful and easy access to details of shows and channels in all locations of list or tiles.</P><P>&nbsp;</P><P>Bruce</P><P>&nbsp;</P><P>To each their own</P>Tue, 25 Oct 2016 04:22:11 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374030#M40528BS2016-10-25T04:22:11ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374031#M40529
<P>I received the update today as well and am far from impressed. Fewer tiles and&nbsp;an epic fail on the list view are among the biggest disappointments.&nbsp;I've only been using it for a couple of hours now and I've already stumbled on a new "bug" .....</P><P>&nbsp;</P><P>I was watching a show and had to take a break so I returned to live tv. When I came back to it and selected the "Resume" option, I was surprised to see that it started playing about 6-8 minutes ealier than where I left off. I tried it again a few minutes later by choosing a different channel, and it again resumed to an earlier place in the program.</P><P>&nbsp;</P><P>Unbelieveable!</P><P>&nbsp;</P><P>Let the ALPHA TESTING RESUME!</P><P>&nbsp;</P><P>Cheers,</P><P>Brett</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P>Tue, 25 Oct 2016 04:02:45 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374031#M40529Brt2016-10-25T04:02:45ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374034#M40531
<P>I seriously think that they are going full steam ahead with the IPTV product.Think of this "update" as some lipstick fro the pig and the next course of action will be to migrate the masses over to the next platform.Seriously a few times a week I have to go into the guide and reset it to show subscribed channels only.For the love of god get a high school computer class to at least fix that since the "developers" can't.</P>Tue, 25 Oct 2016 04:20:27 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374034#M40531yyz642016-10-25T04:20:27ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374057#M40536
<P>Well, my 3.0 PVR attempted to download the update Saturday night/Sunday morning, and it has apparently fried my PVR. I turned it on early Sunday evening and it spent 12 hours shutting down and rebooting over and over again. A couple of times the TV would come on for a couple of minutes and then shut down again. So it appears I've lost all of&nbsp; my recordings, and of course I couldn't record Walking Dead on Sunday night.</P><P>The extra special part is that NO Rogers stores has a replacement one I can exchange my useless box for. I called Rogers and they said they would send a technician out with a replacement. He showed up last night at 5 PM just to tell me that HE doesn't have any replacement 3.0s and didn't know when he would. So I am PVR-less. Wonderful.</P>Tue, 25 Oct 2016 12:41:17 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374057#M40536stevebirnie2016-10-25T12:41:17ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374084#M40537
<P>Hello&nbsp;<LI-USER uid="1265947">﻿</LI-USER>,</P>
<P>Try unplugging the NextBox, waiting a few hours, then plugging it back in again. Sometimes, that does the trick.&nbsp;</P>
<P>&nbsp;</P>
<P>Questions:</P>
<P>- Right before the box reboots, what code is displayed on the front screen of the PVR?</P>
<P>- Have you requested an NextBox HD terminal (non-PVR) so that you can watch TV?</P>
<P>- Have you contacted Customer Care to make a complaint re: not being able to obtain a replacement PVR?</P>
<P>&nbsp;</P>
<P>Alternatively:</P>
<P>Have you visited the "Share a Concern"&nbsp;page?&nbsp;<A href="https://www.rogers.com/web/RogersServices.portal?_nfpb=true&amp;_pageLabel=shareAConcern" target="_blank">https://www.rogers.com/web/RogersServices.portal?_nfpb=true&amp;_pageLabel=shareAConcern</A>.</P>
<P>-- Your complaint will be automatically escalated, and a written response is provided within 48-72 hours.</P>
<P>-- Remember to provide&nbsp;much detail as possible (the problem, who you spoke with, what they said, etc).&nbsp;</P>
<P>&nbsp;</P>
<P>Good luck and please let us know how you make out.&nbsp;</P>Tue, 25 Oct 2016 14:28:23 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374084#M40537robindp2016-10-25T14:28:23ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374088#M40538
<P>Hi Robin. Thanks for the reply. Regarding your questions:</P><P>&nbsp;</P><P>I&nbsp;tried unplugging it. That didn't help.</P><P>&nbsp;</P><P>-First on the PVR it displays something like 'Cd00' and shortly after that a large digital count to 100 appears on the TV screen. When that finishes the PVR says 'boot.' It stays like that for a while then shuts off completely, and can't be turned back on (no clock display either). Finally the whole process starts again.</P><P>Twice the the normal boot sequence appeared--a count up to five appears on the PVR, then a small counter to 100% appeared in the bottom right hand corner of the TV. Then the TV came on like normal. But it only stayed on for less than five minutes, then the PVR shut down completely and the process I described above happens again.</P><P>&nbsp;</P><P>-I have an NextBoxHD terminal already. However, my main motivation for having a PVR is that I can't watch programs at their air time--I have a job, kids that have to be taken to activities, etc. That's the whole point of having a PVR right? Because you can't watch TV programs as they air.</P><P>&nbsp;</P><P>- Yes I called them. All they could tell me is that a 'senior technician' would call me within 24 to 48 hours of when the technician showed up yesterday--so by 6 PM tomorrow.</P><P>&nbsp;</P><P>I called Rogers stores in Brampton and Mississauga today, and they told me that none of the stores in either of those cities have 3.0 boxes. So basically no Rogers store within a 50km radius of me has one.</P><P>&nbsp;</P><P>I'll try that link, but I'm not optimistic. Meanwhile, I lost all my recordings, have missed on recording eight shows and counting, and at least two of those shows are not available On Demand. And I'm paying $17.50/mth to rent this non-existent box.</P><P>&nbsp;</P><P>Would have been nice if Rogers had made sure this new 'upgrade' was compatible with all their boxes.</P><P>-</P>Tue, 25 Oct 2016 14:52:53 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374088#M40538stevebirnie2016-10-25T14:52:53ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374102#M40539
<P><LI-USER uid="1265947">﻿</LI-USER>:</P><P>&nbsp;</P><P>Many times these sorts of issues are associated with a low signal, either in your home or in your neighbourhood.&nbsp; It's rarely the box itself.&nbsp; Call Rogers and have them check the signal at your home/neighbourhood.&nbsp; If you have other boxes in your home, check those signals too, but the NB3 is the one that needs the "best" signal, so the fact that another box works doesn't mean that the NB3 will.</P><P>&nbsp;</P><P>Also, with the firmware rollout, there can be issues at the head end causing an incomplete firmware download to your box, especially if signal is marginal.</P><P>&nbsp;</P><P>If you have any splitters in your home and you can temporarily remove them, or move the NB3 closer to the demarcation point in your home, that may also be a good test.</P>Tue, 25 Oct 2016 15:47:19 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374102#M40539572016-10-25T15:47:19ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374103#M40540
<P>Same here - I am also having issues just signing in. Rogers forced us to change password the other day (as part of trying to resolve why "magically" we could no longer access our previous bills) and ever since then the sign in does not work until I click on the user name as if I wanted to sign out.<BR /><BR />Rogers - the flag carrier for the business philosophy of one step forward, two back.</P>Tue, 25 Oct 2016 15:47:55 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374103#M40540JonBoy492016-10-25T15:47:55ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374106#M40543
<P>Hello <LI-USER uid="1265947">﻿</LI-USER>,</P>
<P>- I reached out to a contact at Rogers - he confirmed what you were&nbsp;already told, and said the next step was for a senior technician to visit and check signal levels (as stated by&nbsp;<LI-USER uid="1026095">﻿</LI-USER>).</P>
<P>&nbsp;</P>
<P>- I totally understand about the work/kids part.&nbsp; I posted something yesterday which shows that we have 184 recorded programs to view - we are in the same boat.</P>
<P>&nbsp;</P>
<P>- I still encourage you to visit the "Share a Concern" page, complete the form, and wait for a reply - this will be the quickest way to have your issue escalated, and will help you in asking for compensation for issues/downtime (starting with the $17.50/month for a non-existent PVR).</P>
<P>&nbsp;</P>
<P>Let us know what the technician finds - I am hopeful it is something like poor signal that the tech can fix for you.</P>Tue, 25 Oct 2016 15:55:24 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374106#M40543robindp2016-10-25T15:55:24ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374111#M40545
<P>I've now counted 6 people on this forum that have had this exact same scenario happen in the past 4 or 5 days (which means there are many&nbsp;more, just not on this forum). &nbsp;Why do NO rogers stores in the GTA, Mississauga, Brampton, Newmarket, or Durham area have NB3's? &nbsp;<STRONG>Are they being discontinued?</STRONG> &nbsp;Why would Rogers send out a tech, make you wait the 4 hour window, have the guy show up and say "sorry I don't have any boxes ". &nbsp;I would hope at the very least the tech checked your signal while he was there. &nbsp;Why would Rogers do a MAJOR software rollout, which they know will fry some of the boxes, when they know they have no boxes in stock to replace them with? &nbsp;Someone in another thread regarding this issue, said it best "the level of incompetence is staggering".</P>Tue, 25 Oct 2016 16:49:19 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374111#M40545molly2222016-10-25T16:49:19ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374119#M40548
<P>OK I have three issues here:</P><P>&nbsp;</P><P>-when I called tech support, they were able to send a signal to the box. If the signal is so poor, why could they do that?</P><P>-why didn't the two people in tech support I spoke to suggest this? Why didn't they instruct the technician to check this? Instead they both said I needed to get a new (non-existent) box.</P><P>-I have already had poor signal addressed in my home a couple of years ago. And I have the sneaking suspicion that, if they decide that's the issue again, it's going to cost me money.</P>Tue, 25 Oct 2016 17:43:55 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374119#M40548stevebirnie2016-10-25T17:43:55ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374130#M40550
<P>Hello <LI-USER uid="1265947">﻿</LI-USER>,</P>
<P>To answer your questions:</P>
<P>&nbsp;</P>
<P>- A perfect signal is not required for Rogers to send the&nbsp;'test signal' to your box.</P>
<P>&nbsp;</P>
<P>- Technical support can check signal levels remotely, and send a technician *if required*. &nbsp;That said, the technician who visited should have checked cabling and signal strength/quantity regardless (every technician who has ever visited me has performed these tests, even if their work order didn't require it).</P>
<P>&nbsp;</P>
<P>- Rogers covers the costs of fixes/repairs to your cabling and equipment. This includes replacing cabling, boosters, amplifiers, splitters, etc. &nbsp;</P>
<P><STRONG>--</STRONG><STRONG>Exception</STRONG>: if the customer made changes that negatively impacted the setup, that customer would be charged for repairs.</P>
<P>&nbsp;</P>
<P>Finally, please remember that this is a user-to-user forum. &nbsp;I am a cable customer - just like you - and can't fully explain the thinking/reasoning of Rogers. &nbsp;I strongly recommend that you contact Rogers at 1-888-ROGERS-1 (or Twitter via&nbsp;@RogersHelps, or eChat via <A href="http://www.rogers.com" target="_blank">www.rogers.com</A>) and ask these questions directly -- it sounds to me like you are owed an official explanation.</P>
<P>&nbsp;</P>
<P>Let us know how things turn out for you!</P>
<P>&nbsp;</P>Tue, 25 Oct 2016 18:03:56 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374130#M40550robindp2016-10-25T18:03:56ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374134#M40552
<P>1 )&nbsp;<SPAN>when I called tech support, they were able to send a signal to the box. If the signal is so poor, why could they do that?</SPAN><BR /><BR />Seeing the box, able to send a reset signal, etc to the box is one thing. &nbsp;That just means that it is connected enough to see still that it is there.<BR />That doesnt mean necessarily that its a GOOD signal. &nbsp;It could be a poor enough signal, that it just can not download the update fast enough, etc.<BR />(think of it like when you get into a POOR reception area with a cellphone. &nbsp;Yeah, facebook may load.. but take forever.. some images not load, etc)</P>
<P>&nbsp;</P>
<P>2 )<SPAN>why didn't the two people in tech support I spoke to suggest this? Why didn't they instruct the technician to check this? Instead they both said I needed to get a new (non-existent) box.</SPAN></P>
<P>&nbsp;</P>
<P><SPAN>The default, and personally WAY to often choice is to swap the box.<BR />Normally, while there is stock on things, this usually isnt an issue.. and often a quick/easy way (and cheaper than sending a tech).<BR />BUT.. it doesnt always address the root cause of the problem.<BR />Every tech that is coming out, should be checking the signal.. if they are not, they are not doing their jobs in my opinion.<BR /><BR /><BR /></SPAN></P>
<P><SPAN>3 )&nbsp;I have already had poor signal addressed in my home a couple of years ago. And I have the sneaking suspicion that, if they decide that's the issue again, it's going to cost me money.<BR /><BR />Now this, all depends on WHAT is causing the signal issue.<BR />Again, this is where a tech needs to be doign their job. &nbsp;Check the signal right at the box connection. &nbsp;then move down the line. At the spliter. &nbsp;Where it comes into the house. &nbsp;At the street. &nbsp; See where the issue is.<BR />That will all make a difference on what needs to be replaced.<BR /><BR />Now, as long as its not an issue introduced by YOU, you should not be charged. &nbsp;That you put in your own splitters, causing interfearance, etc, you should not be charged.<BR /><BR /><BR /></SPAN></P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P><SPAN>I had a street issue a number of years ago, in which &nbsp;ended up being a street line issue... i had about 3 techs a week for almost a month out, and not a single charge.</SPAN></P>Tue, 25 Oct 2016 18:12:00 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374134#M40552Gdkitty2016-10-25T18:12:00ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374144#M40554
<P>Well, we will see if/when I hear from the senior Technician if he offers to do this.</P><P>&nbsp;</P><P>A story about technicians and weak signals: It has actually been twice that I've had technicians in to address issues with poor signals. Both were internet related, actually. The first time, the technician split a cable that came into a room in one corner of my home and proceeded to string 100 feet of cable around my kitchen,&nbsp;two door frames, into my living room and halfway along the living room, nailing it to the kitchen wainscotting and then the living room baseboards. It looked hideous. When the issue recurred about a year later, the new tech tore all of that out and boosted the signal to the cable that came directly into my living room somehow. It's been much better since.</P><P>&nbsp;</P><P>Needless to say, my faith in the technicians that Rogers sent out is shaky.</P>Tue, 25 Oct 2016 18:28:34 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374144#M40554stevebirnie2016-10-25T18:28:34ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374182#M40563
I called eight Rogers stores this afternoon looking for a NextBox 3.0. None had one. An employee at one said her store was told no stores in the Greater Toronto Area have one. The reason they were given is because there was an 'outage' on the weekend resulting in many customers' boxes not working. Those customers have been exchanging their boxes, clearing out store stock.<BR />In light of THIS news I don't think the issue is a weak signal.<BR />22 hours so far; no word from senior technician.Tue, 25 Oct 2016 20:28:07 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374182#M40563stevebirnie2016-10-25T20:28:07ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374198#M40567
<BLOCKQUOTE><HR /><LI-USER uid="1265947"></LI-USER> wrote:<BR />...The reason they were given is because there was an 'outage' on the weekend resulting in many customers' boxes not working. Those customers have been exchanging their boxes, clearing out store stock.<BR />In light of THIS news I don't think the issue is a weak signal.<BR /><HR /></BLOCKQUOTE><P>All those people didn't return bad boxes.&nbsp; It's much more likely that the firmware download didn't go well for those customers due to poor signals or congestion issues at the head end causing firmware updates to fail, etc.</P><P>&nbsp;</P><P>Those boxes will end up being tested/refurbished by Rogers and given back to customers who rent. I wish very much that CSRs would stop recommending box swaps since the box is rarely the issue.</P><P>&nbsp;</P><P>A box swap sometimes works because the (real) issue is gone by the time customers get the replacement home, or the replacement may boot with less signal, or the signal is a bit higher by then, etc.</P>Tue, 25 Oct 2016 21:26:31 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374198#M40567572016-10-25T21:26:31ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374201#M40568
<P><LI-USER uid="370175">﻿</LI-USER></P><P>&nbsp;</P><P>I can relate to your story of the street level issue - a couple of years back, they had me swap out the box twice, losing the recordings twice - had two techs come by, and finally a third with a tech responsible for the street side of things - turned out to be nothing on my end, nothing to do with boxes - still have the same box now. The last tech said they had told him to return it, but he said, lets just see after they clear up the street side of things. &nbsp;He did go throughout all cabling from street back to house and every jack in the house and redid every splitter and jack from street in just for good measure - they hadn't been touched since the house was built 12 years earlier - he did say there was some degredation due to corrosion, but minor.</P><P>&nbsp;</P><P>These were really good techs - I have been lucky in general and the techs have been quite good and yes, never charged ever.</P><P>&nbsp;</P><P>Bruce</P>Tue, 25 Oct 2016 21:47:37 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374201#M40568BS2016-10-25T21:47:37ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374258#M40574
<BLOCKQUOTE><HR /><LI-USER uid="889950"></LI-USER> wrote:<BR />
<P><LI-USER uid="12016"></LI-USER>&nbsp;<LI-USER uid="1529601"></LI-USER>,</P>
<P>&nbsp;</P>
<P>I'll let the community know when enhancements are slated to be rolled out as soon as I can. &nbsp;Stay tuned for more!</P>
<HR /></BLOCKQUOTE>
<P>On 26 Oct 2016 the enhanced Navigatr appeared on our TV. &nbsp;My beta tester tried the LIST right away and she liked it, especially being able to see the recorded time and the descriptions. She initially couldn't find any of her "scheduled" recordings but we'll work through the bugs. If she finds any significant problems, I will certainly post them here. &nbsp;</P>Wed, 26 Oct 2016 12:35:53 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374258#M40574User142016-10-26T12:35:53ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374261#M40575
<BLOCKQUOTE><HR /><LI-USER uid="889950"></LI-USER> wrote:<BR /><P>Hi Community,</P><P>&nbsp;</P><P>A Navigatr enhancement will be deployed in October/November 2016. &nbsp;Once you have received the updated Navigatr software and would&nbsp;<SPAN>like to ask a question and/or share your findings/learnings, please do so in <U><STRONG>THIS THREAD</STRONG></U>. &nbsp;</SPAN></P><P>&nbsp;</P><P><SPAN>We'll continue to gather your feedback and circulate it with the appropriate parties within the company. &nbsp;As a reminder, changes to the latest version of Navigatr can be found&nbsp;</SPAN><A href="https://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/message-id/40163#M40163" target="_self">here</A>. &nbsp;</P><P>&nbsp;</P><P>As always, the <A href="https://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/CommunityWelcome/thread-id/4" target="_self">Community Guidelines</A> and <A href="https://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/CommunityWelcome/thread-id/3" target="_self">Terms of Use</A> apply.</P><P>&nbsp;</P><P>Thanks very much for keeping the community a pleasant place to be!</P><P>&nbsp;</P><P>~RogersMargaret</P><HR /></BLOCKQUOTE><P>Just checking in to get the community communications for this thread. &nbsp;Will need time to assess the updates.&nbsp;</P>Wed, 26 Oct 2016 12:37:41 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374261#M40575User142016-10-26T12:37:41ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374275#M40578
<P>Well lucky me received 2 things today.Got the software update and my missing channels/bad signal back which affects all my Nextboxes. Funny thing when I called support I was told a senior tech would only be assigned to this ongoing problem if it occured 3 times in 30 days. I told him I don't care if it's 30 days or weeks this needs to get fixed.We'll see what happens today.</P>Wed, 26 Oct 2016 13:20:12 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374275#M40578yyz642016-10-26T13:20:12ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374284#M40580
<P>Call every single day.<BR /><BR />Thats what i did. (when i had the street level issue, i posted above)<BR />Called day 1. &nbsp;They scheduled a tech for eve 3 days from them (earliest they could in the eve).<BR />Happened day 2. &nbsp;Tech already scheduled.. but called in anyways, to make them add it to the 'ticket' so there is record. &nbsp;And the next day, etc.<BR />Tech came out, changed stuff... still not fixed (again, as it ended up being a street issue). &nbsp;So call again, scheduled another tech.<BR /><BR />Rince and repeat.<BR /><BR />Till eventually they realized it was a biger issue and got maintenance, etc involved on the street level issue.<BR /><BR />Having the BIG list of calls on the ticket, also helped later, when calling in and asking for some compensation for the trouble.</P>Wed, 26 Oct 2016 13:32:45 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374284#M40580Gdkitty2016-10-26T13:32:45ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374320#M40587
<P>Would someone with the new firmware test to see if "wraparound" works in either the Tiles view, the List view, or when "inside" a List item or Tile.&nbsp; For example, when at the top of the list of (series) recordings does the up arrow or Page+ take you to the bottom of the "list".&nbsp; It may only work in one of these scenarios, so all 4 options need testing. Thanks.</P>Wed, 26 Oct 2016 15:44:04 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374320#M40587572016-10-26T15:44:04ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374333#M40591
<BLOCKQUOTE><HR /><LI-USER uid="1026095"></LI-USER> wrote:<BR /><P>Would someone with the new firmware test to see if "wraparound" works in either the Tiles view, the List view, or when "inside" a List item or Tile.&nbsp; For example, when at the top of the list of (series) recordings does the up arrow or Page+ take you to the bottom of the "list".&nbsp; It may only work in one of these scenarios, so all 4 options need testing. Thanks.</P><HR /></BLOCKQUOTE><P>It seems to - although I haven't tested it exhaustively. Personally I find it a bit annoying because there is absolutley nothing to tell you it happened. You don't know if you have gone back to the top/bottom of the list or just moved to the next page. I personally prefer it to at least go "bong" or something so you know it has happened.</P>Wed, 26 Oct 2016 16:21:54 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374333#M40591JonBoy492016-10-26T16:21:54ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374334#M40592
<P>Hello <LI-USER uid="1026095">﻿</LI-USER>,</P>
<P>I have the new firmware and checked for you:</P>
<P>&nbsp;</P>
<P>- When on the "recorded" screen in <U><STRONG>Grid</STRONG></U> view (tile view):</P>
<P>&nbsp;-- Wraparound from left to right does NOT work.</P>
<P>&nbsp;-- Wraparound from right to left does NOT work.</P>
<P>&nbsp;-- Wraparound from top to bottom WORKS.</P>
<P>&nbsp;-- Wraparound from bottom to top WORKS.</P>
<P>&nbsp;</P>
<P>- When on the "recorded" screen, at the top level, in <U><STRONG>List</STRONG></U> view:</P>
<P>&nbsp;-- Wraparound from top to bottom WORKS.</P>
<P>&nbsp;-- Wraparound from bottom to top WORKS.</P>
<P>&nbsp;</P>
<P>- When on the "recorded" screen, <STRONG>inside a "series"</STRONG> in <U><STRONG>List</STRONG></U> view:</P>
<P>&nbsp;-- Wraparound from top to bottom WORKS.</P>
<P>&nbsp;-- Wraparound from bottom to top WORKS.</P>
<P>&nbsp;</P>Wed, 26 Oct 2016 16:28:13 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374334#M40592robindp2016-10-26T16:28:13ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374335#M40593
<P>Well the tech just left and maybe &nbsp;I finally got lucky with this.He was just down the street at another house and gasp they have the same problem as me! So it is going to escalate to maintenance and they should be back in 24 hours.Still the second time maintenance has been involved at the node around the corner for the same problem.</P>Wed, 26 Oct 2016 16:34:35 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374335#M40593yyz642016-10-26T16:34:35ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374341#M40595
<P>Thank you to <LI-USER uid="836649">﻿</LI-USER> and <LI-USER uid="406539">﻿</LI-USER> for testing wraparound.&nbsp; There is one more and that is the "Scheduled Recordings" list, but that's probably not as important as the ones already reported.</P><P>&nbsp;</P><P>The right/left in the tiles is probably not as important any more with only 4 columns instead of 6, but it probably would have been nice to have.</P>Wed, 26 Oct 2016 17:12:19 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374341#M40595572016-10-26T17:12:19ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374346#M40596
<P>First Problem:</P><P>&nbsp;</P><P>WATCH - &nbsp;DELETE &nbsp;- &nbsp;(NO RESUME BUTTON)</P><P>&nbsp;</P><P>When you STOP a recording (to answer the door, telephone or something) then you can't RESUME like before. You only have WATCH which starts you at the beginning of the recording again. &nbsp;</P><P>&nbsp;</P><P>Put the RESUME button back please, otherwise I have to press PAUSE and leave it there indefinitely until I return to the recorded program after an interruption.</P><P>&nbsp;</P><P>&nbsp;</P>Wed, 26 Oct 2016 17:23:42 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374346#M40596User142016-10-26T17:23:42ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374356#M40598
<P>Hello all,</P>
<P>In addition the screenshots and impressions posted <A href="https://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/message-id/40469#M40469" target="_blank">earlier</A>, I noticed the following with more use:</P>
<P>&nbsp;</P>
<P><U><STRONG>LIVE TV</STRONG></U></P>
<P>Faster channel changes.</P>
<P>&nbsp;</P>
<P><U><STRONG>GUIDE &amp; NAVIGATION</STRONG></U></P>
<P>- Different font used at standard definition (480i).&nbsp; The font is more "beefy" (weighted), allows for easier reading.</P>
<P>&nbsp;</P>
<P>- Font size increased at high definition (720p, 1080i, 1080p).&nbsp; The fonts appear larger in the guide.</P>
<P>&nbsp;</P>
<P>- Faster navigation of recorded items (enabled by list view), especially on NextBox 2.</P>
<P>&nbsp;</P>
<P>- Revised look &amp; feel. &nbsp;Elements were redesgined to blend with the revised look, including: "Delete recording?" confirmation window, Home Phone banner, Weather app, TV mix and VOD/SVOD channels.</P>
<P>&nbsp;</P>
<P><U><STRONG>WATCHING RECORDED CONTENT</STRONG></U></P>
<P>- Playback starts faster, even if content is located on another PVR.</P>
<P>&nbsp;</P>
<P>- Faster response when rewinding or fast-forwarding.</P>
<P>- Faster scrub forward/back when using "Page +" or "Page -" on remote.</P>
<P>&nbsp;</P>
<P>- Pressing "INFO" on remote brings up the standard information banner - no longer sent back to the My Recordings screen.</P>
<P>&nbsp;</P>
<P>- Pressing "INFO" on remote exposes previously buried options: Closed Captions (Enable or Disable), Audio Selection, More.</P>
<P>&nbsp;</P>
<P>- Watching 'most' of an episode (80-99%) now marks the program as "watched", removing the "new" tag.</P>
<P>&nbsp;-- Previously, "New" would remain until the next day, when status would be updated correctly (bug squashed?).</P>
<P>&nbsp;</P>
<P><STRONG>My opinion</STRONG>: These small improvements add up to make the TV watching experience more enjoyable - things are faster, even on my slowest cable boxes (NextBox 2).&nbsp; Things feel more "tight" - responding faster than Navigar has before.</P>
<P>&nbsp;</P>
<P>Some things I would like to see added in future builds:</P>
<P>&nbsp;</P>
<P>(1) "Recorded" Screen: The fifth and sixth columns of art were removed and replaced with a sidebar, exposing new options.&nbsp; While I like more options, this has:</P>
<P>-- Broken left/right "wraparound".&nbsp; Pressing "left" or "right" arrow repeatedly gets you nowhere fast.</P>
<P>-- Reduced number of tiles visible on screen in Grid view, from 12 to 8 (pointed out by 57).</P>
<P>&nbsp;</P>
<P>Suggestions:</P>
<P>- Move the new options&nbsp;(Recorded, Scheduled, Manage PVR Space) above the tiles (Grid view) or list.&nbsp; This will allow users to select them, if needed.&nbsp; This could also allow left/right wraparound to be re-instated, allowing more tiles to be displayed.</P>
<P>- Add options under "Settings" for "More tiles".&nbsp; This could increase the setting from standard (8 per screen) to dense (12) to very dense (16).&nbsp; Would be useful for people with large HD/4K screens.</P>
<P>&nbsp;</P>
<P>(2) "Recorded" Screen, List view:</P>
<P>Still no channel number (or channel name) displayed.&nbsp; I suggest the following format:</P>
<P>&nbsp;</P>
<P><STRONG>Secrets and Lies&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;NEW</STRONG></P>
<P><STRONG>TV-14 | CC | <FONT color="#0000FF">581</FONT> | <FONT color="#0000FF">CTVV</FONT>&nbsp;&nbsp;&nbsp;&nbsp; RECORDED ON...</STRONG></P>
<P>Program Description<BR /><STRONG>Watch</STRONG>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <STRONG>More | Delete</STRONG></P>
<P>&nbsp;</P>
<P>(3) "Recorded" Screen, List view:</P>
<P>No program duration (in minutes) is displayed.&nbsp; I suggest the following format:</P>
<P>&nbsp;</P>
<P><STRONG>Secrets and Lies&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; NEW</STRONG></P>
<P><STRONG>TV-14 | CC | <FONT color="#0000FF">581</FONT> | <FONT color="#0000FF">CTVV | 60 minutes</FONT> &nbsp;&nbsp;&nbsp; RECORDED ON...</STRONG></P>
<P>Program Description<BR /><STRONG>Watch</STRONG>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; <STRONG>More | Delete</STRONG></P>
<P>&nbsp;</P>
<P>Too wide? How about:</P>
<P>&nbsp;</P>
<P><STRONG>Secrets and Lies&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;NEW</STRONG></P>
<P><STRONG>TV-14 | CC | <FONT color="#0000FF">581</FONT> | <FONT color="#0000FF">CTVV</FONT>&nbsp;&nbsp;&nbsp;&nbsp; RECORDED ON...</STRONG></P>
<P>Program Description (2016)<STRONG><FONT color="#0000FF"> (60 minutes)</FONT></STRONG><BR /><STRONG>Watch</STRONG>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <STRONG>More | Delete</STRONG></P>
<P>&nbsp;</P>
<P>(4) Recorded Screen, List view:</P>
<P>The Navigatr list view is based on "Series" and is not a simple list.&nbsp; Example:</P>
<P>Secrets and Lies (Series)</P>
<P>&nbsp;[user selects, opens]</P>
<P>&nbsp;&nbsp; Episode 2x1</P>
<P>&nbsp;&nbsp; Episode 2x2</P>
<P>&nbsp;</P>
<P>This is different from the RTN list view, which was a simple list.&nbsp; Example:</P>
<P>Secrets and Lies, Episode 2x1</P>
<P>Secrets and Lies, Episode 2x2</P>
<P>&nbsp;</P>
<P>Could a new <STRONG>View</STRONG> be created?</P>
<P>- Pressing "LIST" once opens the Grid view (Recorded programs).</P>
<P>- Pressing twice opens the List view (Scheduled Recordings).</P>
<P>- Pressing thrice opens the "simple list" view (Recorded programs).&nbsp; Suggested layout:</P>
<P>&nbsp;</P>
<P>Recorded (Simple List - Newest to Oldest)</P>
<P>Secrets and Lies, Episode 2x1</P>
<P>Quantico, Episode 2x1</P>
<P>Secrets and Lies, Episode 2x2</P>
<P>Quantico, Episode 2x2<BR />&nbsp;</P>
<P>(5) "Recorded" Screen, List and Grid views:</P>
<P>I have multiple PVRs on my whole home network.&nbsp; When pressing "LIST", I have no idea what programs are on what PVR, making manging free space&nbsp;a pain. There should be a way to view recorded programs that exist "On this PVR" or "All PVRs".</P>
<P>&nbsp;</P>
<P>I have more suggestions, but this post is running long.&nbsp; What do you guys think (what are your suggestions for the Navigatr team?).</P>Wed, 26 Oct 2016 19:58:03 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374356#M40598robindp2016-10-26T19:58:03ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374357#M40599
<BLOCKQUOTE><HR /><LI-USER uid="788200"></LI-USER> wrote:<BR />
<P>First Problem:</P>
<P>&nbsp;</P>
<P>WATCH - &nbsp;DELETE &nbsp;- &nbsp;(NO RESUME BUTTON)</P>
<P>&nbsp;</P>
<HR /></BLOCKQUOTE>
<P>Hey <LI-USER uid="788200"></LI-USER>,</P>
<P>I'm not sure what is happening on your cable box - but when I stop watching a recording and come back, I have three options:</P>
<P><STRONG><U>Resume</U>&nbsp;</STRONG>&nbsp;&nbsp;&nbsp; Restart&nbsp; |&nbsp; Delete</P>
<P>&nbsp;</P>
<P>This replaces the default options of "Watch" and "Delete".</P>Wed, 26 Oct 2016 17:47:39 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374357#M40599robindp2016-10-26T17:47:39ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374401#M40611
<BLOCKQUOTE><HR /><LI-USER uid="788200"></LI-USER> wrote:<BR /><P>&nbsp;</P><P>First Problem:</P><P>WATCH - &nbsp;DELETE &nbsp;- &nbsp;(NO RESUME BUTTON)</P><P>When you STOP a recording (to answer the door, telephone or something) then you can't RESUME like before. You only have WATCH which starts you at the beginning of the recording again. &nbsp;</P><P>Put the RESUME button back please, otherwise I have to press PAUSE and leave it there indefinitely until I return to the recorded program after an interruption.</P><P>&nbsp;</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P><STRONG>False Alarm</STRONG>...... &nbsp; AFTER 2 MINUTES of PLAY, and you stop the recording, you get RESUME - RESTART - DELETE.</P><P>If you stop the recording within 2 minutes, then you only get WATCH and DELETE. &nbsp;</P><P>&nbsp;</P><P>&nbsp;</P>Thu, 27 Oct 2016 00:33:06 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374401#M40611User142016-10-27T00:33:06ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374402#M40612
<P>Hi Community,</P>
<P>&nbsp;</P>
<P>Heads up to our users in Ottawa, Grand River, London, St. Thomas, Woodstock, Strathrroy, and Tillsonburg... &nbsp;we're rolling out the new Navigatr software updates.</P>
<P>&nbsp;</P>
<P>As we’ve worked towards this rollout, we’ve highlighted some of the new functionality you can look forward to, including:</P>
<UL>
<UL>
<LI>The choice to see recorded programs displayed in (Poster Art) or list-view (text-only)</LI>
<LI>Multiple programs can be deleted at once</LI>
<LI>A updated and refreshed look to Rogers on Demand and Get More TV</LI>
</UL>
</UL>
<P>&nbsp;</P>
<P>The update will be going out to the rest of the customers in communities across our Ontario cable footprint this week and next. We hope you enjoy your refreshed Navigatr experience!</P>
<P>&nbsp;</P>
<P>Please continue to ask your questions and provide your feedback!</P>Thu, 27 Oct 2016 00:35:53 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374402#M40612RogersMargaret2016-10-27T00:35:53ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374408#M40613
<BLOCKQUOTE><HR /><LI-USER uid="1724312"></LI-USER> wrote:<BR /><P>What is the version number of this new update?&nbsp; I tried looking but don't see it mentioned anywhere.&nbsp;</P><HR /></BLOCKQUOTE><P>Here`s what I currently see for my system info with the new update.</P><P>Cisco Ver 6.2.0.0139</P><P>UI Ver 19222/28392</P><P>Classic Ver 62.00.21</P><P>VOD Tier 3 Ver 62.00.20</P><P>Espial TV Browser 6.5.9-1.9.5</P><P>&nbsp;</P><P>Look under Troubleshooting for your system info.</P>Thu, 27 Oct 2016 01:07:45 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374408#M40613User142016-10-27T01:07:45ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374410#M40614
<BLOCKQUOTE><HR /><LI-USER uid="1529601"></LI-USER> wrote:<BR /><P>I will never understand why Rogers DOESN'T TEST these "upgrades" with real users.</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P><LI-USER uid="1529601"></LI-USER>&nbsp; It appears that testing takes place in the community forum by "real users". &nbsp;It is much cheaper than paying someone to do their testing. <img id="smileywink" class="emoticon emoticon-smileywink" src="https://rogers.i.lithium.com/i/smilies/16x16_smiley-wink.gif" alt="Smiley Wink" title="Smiley Wink" />&nbsp;</P>Thu, 27 Oct 2016 01:18:47 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374410#M40614User142016-10-27T01:18:47ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374441#M40618
<P>Newbie here.</P><P>I have been on the Rogers system for about 1 month since leaving SD after 15 years, and for the most part, no hiccups.</P><P>Personally, the SD PVR is more user friendly&nbsp;with its&nbsp;guide &amp; overall PVR functionality in operation and presentation.</P><P>Rogers multi record and ability to view on several different TV's is a great feature.</P><P>Now on topic, I had the update approx. 2 days ago and prior to, no viewing or recording issues.</P><P>Now I am having recordings stop recording after 2 - 4 minutes, live feed stopping and pixelating than restarting.</P><P>PVR is Cisco 9865.</P><P>As I like to bulk watch, save 8-10 episodes before powering through them, this is going to be an issue.&nbsp;</P><P>I have rebooted the unit once this evening to see if that would eliminate the issue, but it repeated itself.</P><P>Seems to occur when 2 shows are recording at once. They both start to record, and than 1 will stop ~ 2-4 minutes in.</P><P>Anyone else experiencing this issue, either with the update or previosuly?&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P>Thu, 27 Oct 2016 03:07:44 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374441#M40618Hockey222016-10-27T03:07:44ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374442#M40619
<P>Don't want to clutter up the thread with this but finally appears my missing channels issues were resolved.After the tech left with a promise to escalate to maintenance I saw the Rogers tech at the node later today. He actually stopped at my house after 5Pm and wanted to check to make sure everything was working and after the NB2 had a reboot all 3 Nextboxes were happy again.He stated that it was a computer that controls the SDV &nbsp;and the IP addresses and although someone replaced it yesterday they wired it up wrong. Still call me impressed that he took the time to stop in and check to make sure he corrected the problem for both me and the other neighbour down the street who had the same issues a few days before me.</P><P>Anyway after using the interface tonight the one fix I really like was the ability to press INFO while watching a recorded show and not getting kicked out of the recording.Like that.</P><P>The fonts like previously mentioned have changed a bit and yes the resume feature on a recorded show takes a short playback time before it is an option.Hopefully the guide switching back to default all channels at times has been resolved not sure about that yet.Still probably a few things to work on but I'm honestly not sure we'll see any major updates.IPTV is the focus now and I'm sure software changes probably cost Rogers $ &nbsp;when they need the third party to write them.</P>Thu, 27 Oct 2016 03:17:58 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374442#M40619yyz642016-10-27T03:17:58ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374446#M40621
<P><LI-USER uid="1745877">﻿</LI-USER>:</P><P>&nbsp;</P><P>Many of these issues are due to poor/weak signals at your home or in your neighbourhood.&nbsp; Call Rogers and have them check your signal at home and in your area.</P>Thu, 27 Oct 2016 03:25:26 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374446#M40621572016-10-27T03:25:26ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374448#M40622
<P><SPAN>I got the update this morning (Wednesday) and now any series I've had scheduled to be recorded is not being updated past next Monday. I tried rebooting and that did nothing. I tried scheduling the local daily news and it only scheduled tomorrow's program. The tiles are being displayed but there is no scheduled events.</SPAN><BR /><BR /><SPAN>Anyone else have this problem?</SPAN></P>Thu, 27 Oct 2016 03:39:31 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374448#M40622briansheen2016-10-27T03:39:31ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374449#M40623
I should also add that I checked the guide and nothing is flagged past Monday.Thu, 27 Oct 2016 04:00:50 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374449#M40623briansheen2016-10-27T04:00:50ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374472#M40627
<P>Got the update Tuesday..the only issue I have is with the Guide! Prior to update I &nbsp;could see Subscribed channels, and by pressing guide button a second time, could view my favourites. This option is now not functional! If I set favourites and press a second time all I see are All Channels! Tried many ways to revert to the settings I had before but simply doesn't accept it! Simple before.....not any more! I want to see what I'm paying for please!?</P>Thu, 27 Oct 2016 13:43:06 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374472#M40627PamR2016-10-27T13:43:06ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374473#M40628
<P>Seems to have straightened itself out with the nightly guide update.</P>Thu, 27 Oct 2016 13:45:05 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374473#M40628briansheen2016-10-27T13:45:05ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374494#M40631
<P>Hello&nbsp;<LI-USER uid="1408946">﻿</LI-USER>,</P>
<P>I have the update, and pressing "Guide" a second time does indeed display my favourites. What version&nbsp;of the software do you have? To check:</P>
<P>&nbsp;</P>
<P>- Press "Settings" on remote.&nbsp;</P>
<P>- Press "up arrow" once, then press "OK/Select" to open <STRONG>Troubleshooting</STRONG>.&nbsp;</P>
<P>- Press&nbsp;"down arrow" twice, the press "OK/Select" to open <STRONG>About</STRONG>.&nbsp;</P>
<P>&nbsp;</P>
<P>I am running Videoscope Vantage 6.2.0.0139, and Espial TV browser 6.5.9-1.9.5. If you are running a lower version, then hopefully the newer version will be pushed out to you soon, restoring the functionality you are looking for.&nbsp;</P>Thu, 27 Oct 2016 14:52:05 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374494#M40631robindp2016-10-27T14:52:05ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374495#M40632
<P>Another thought&nbsp;<LI-USER uid="1408946">﻿</LI-USER>&nbsp;- have you checked to ensure your favourite channels&nbsp;are still set? It is possible that the upgrade caused your favourite channels to be reset. To check:&nbsp;</P>
<P>&nbsp;</P>
<P>- Press "Settings".&nbsp;</P>
<P>- Press "down arrow" twice and press "OK/Select" to open <STRONG>Channel Setup</STRONG>.&nbsp;</P>
<P>- Press "OK/Select" and verify/set your favourite channels.&nbsp;</P>
<P>&nbsp;</P>
<P>I hope this helps!</P>Thu, 27 Oct 2016 14:57:38 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374495#M40632robindp2016-10-27T14:57:38ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374501#M40633
<P>I think what PamR is referring to is that pressing the Guide button toggles between what you select via "filter channels" and All Channels.&nbsp; So if you select Fav or Subscribed it will toggle between those channels and all chanels.</P><P>And that is what I experience as well.&nbsp; Thwe Fav buttom will now always display your fav channels and wil not reset what the Guide button does.</P>Thu, 27 Oct 2016 15:19:09 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374501#M40633abc1012016-10-27T15:19:09ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374506#M40636
<P><U>VOD issue - pressing pause causes program to restart</U></P>
<P>&nbsp;</P>
<P>Hello, I have the Nextbox 3.0, with the October update and the new RF remote. While watching a video-on-demand show (doesn't matter which channel) and I press pause on the remote, the show restarts. This behaviour does not happen every time, but about 50% of the time it does. It's very irritating as I have to watch the entire show again to get back to where it left off. I do not recall having&nbsp;this issue prior to the October update. Anyone else notice this?</P>Thu, 27 Oct 2016 15:42:38 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374506#M40636lem12016-10-27T15:42:38ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374508#M40635
<BLOCKQUOTE><HR /><LI-USER uid="1743203"></LI-USER> wrote:<BR />
<P>I think what PamR is referring to is that pressing the Guide button toggles between what you select via "filter channels" and All Channels.&nbsp; So if you select Fav or Subscribed it will toggle between those channels and all chanels.</P>
<P>And that is what I experience as well.&nbsp; Thwe Fav buttom will now always display your fav channels and wil not reset what the Guide button does.</P>
<HR /></BLOCKQUOTE>
<P>Hello <LI-USER uid="1743203"></LI-USER>,</P>
<P>Not sure about that - from PamR's original post:</P>
<P>&gt;&gt;Prior to update I &nbsp;could see Subscribed channels, and by pressing guide button a second time, could view my favourites. This option is now not functional!&nbsp;</P>
<P>&nbsp;</P>
<P>The word "subscribed" is throwing me.&nbsp; On my cable box:</P>
<P>&nbsp;</P>
<P>- <STRONG>Pressing "Guide" when watching TV</STRONG>: I see the guide with all my channels.&nbsp; I press "Guide" again, and see a list of favourite channels.&nbsp;&nbsp; --- OR ---</P>
<P>&nbsp;</P>
<P>- <STRONG>Pressing "FAV" when watching TV</STRONG> :I see the guide with my favourite channels only.&nbsp; I press "Guide" and see a list of all my channels.&nbsp;&nbsp; --- OR ---</P>
<P>&nbsp;</P>
<P>- <STRONG>Pressing "Guide" when watching TV, then "C", then select "Subscribed"</STRONG>: I see all the channels I subscribe to.</P>
<P>--&gt; From the "Subscribed" channel list, I can press "FAV" to see my favourite channels.</P>
<P>&nbsp;</P>
<P>I just tested this and it works as described.&nbsp; <LI-USER uid="1408946"></LI-USER> - is this what you were referring to, and does this answer your question?</P>Thu, 27 Oct 2016 15:40:41 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374508#M40635robindp2016-10-27T15:40:41ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374511#M40637
<BLOCKQUOTE><HR /><LI-USER uid="1509201"></LI-USER> wrote:<BR />
<P><U>VOD issue - pressing pause causes program to restart</U></P>
<P>&nbsp;</P>
<P>Hello, I have the Nextbox 3.0, with the October update and the new RF remote. While watching a video-on-demand show (doesn't matter which channel) and I press pause on the remote, the show restarts. This behaviour does not happen every time, but about 50% of the time it does. It's very irritating as I have to watch the entire show again to get back to where it left off. I do not recall having&nbsp;this issue prior to the October update. Anyone else notice this?</P>
<HR /></BLOCKQUOTE>
<P>Hello <LI-USER uid="1509201"></LI-USER></P>
<P>I just checked on my Nextbox 3 - started playback of "2 Broke Girls, Ep1+2" (channel 100 &gt; Channels &gt; City) then hit pause on my RF remote.&nbsp; The program paused and did NOT restart.</P>
<P>&nbsp;</P>
<P>Do you have another cable box (any model), and does the same thing happen when you pause a VOD show?</P>Thu, 27 Oct 2016 15:51:31 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374511#M40637robindp2016-10-27T15:51:31ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374525#M40638
<P>Regarding ROD &amp; Pause. I seem to recall a similar discussion here or elsewhere recently. Instead of pressing "pause" press "stop".&nbsp; The programme may start playing after the 2 minute "timeout", but at least you'll still be in the programme and can rewind to where you left off.</P><P>&nbsp;</P><P>Edit - how time flies - it was 2 months ago. Here's the link:</P><P>&nbsp;</P><P><A href="http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/message-id/39689#M39689" target="_blank">http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/message-id/39689#M39689</A></P>Thu, 27 Oct 2016 16:51:56 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374525#M40638572016-10-27T16:51:56ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374547#M40640
<BLOCKQUOTE><HR /><LI-USER uid="406539"></LI-USER> wrote:<BR /><BLOCKQUOTE><HR /><LI-USER uid="1743203"></LI-USER> wrote:<BR /><P>I think what PamR is referring to is that pressing the Guide button toggles between what you select via "filter channels" and All Channels.&nbsp; So if you select Fav or Subscribed it will toggle between those channels and all chanels.</P><P>And that is what I experience as well.&nbsp; Thwe Fav buttom will now always display your fav channels and wil not reset what the Guide button does.</P><HR /></BLOCKQUOTE><P>Hello <LI-USER uid="1743203"></LI-USER>,</P><P>Not sure about that - from PamR's original post:</P><P>&gt;&gt;Prior to update I &nbsp;could see Subscribed channels, and by pressing guide button a second time, could view my favourites. This option is now not functional!&nbsp;</P><P>&nbsp;</P><P>The word "subscribed" is throwing me.&nbsp; On my cable box:</P><P>&nbsp;</P><P>- <STRONG>Pressing "Guide" when watching TV</STRONG>: I see the guide with all my channels.&nbsp; I press "Guide" again, and see a list of favourite channels.&nbsp;&nbsp; --- OR ---</P><P>&nbsp;</P><P>- <STRONG>Pressing "FAV" when watching TV</STRONG> :I see the guide with my favourite channels only.&nbsp; I press "Guide" and see a list of all my channels.&nbsp;&nbsp; --- OR ---</P><P>&nbsp;</P><P>- <STRONG>Pressing "Guide" when watching TV, then "C", then select "Subscribed"</STRONG>: I see all the channels I subscribe to.</P><P>--&gt; From the "Subscribed" channel list, I can press "FAV" to see my favourite channels.</P><P>&nbsp;</P><P>I just tested this and it works as described.&nbsp; <LI-USER uid="1408946"></LI-USER> - is this what you were referring to, and does this answer your question?</P><HR /></BLOCKQUOTE><P>Prior to the latest update, if you pressed Guide and then "C" to filter channels to show "Subscribed" you could toggle between Favourite and Subscribed channels by pressing Guide again.&nbsp; With the latest update, if you perform the same steps pressing the Guide button repeatedly&nbsp;will toggle between Subscribed and All Channels (ie every channel Rogers offers). In other words, All Channels is always the alternate/toggled view to the filtered channel selected when using the Guide button.</P>Thu, 27 Oct 2016 17:18:29 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374547#M40640abc1012016-10-27T17:18:29ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374549#M40641
<P>Hello <LI-USER uid="1743203">﻿</LI-USER>,</P>
<P>I did not realize it worked that way before.</P>
<P>&nbsp;</P>
<P>Sounds like the buttons to be pressed have changed with this update.&nbsp; As per my previous post:</P>
<P>- <STRONG>Pressing "Guide" when watching TV, then "C", then select "Subscribed"</STRONG>: I see all the channels I subscribe to.</P>
<P>--&gt; From the "Subscribed" channel list, I can press "FAV" to see my favourite channels.</P>
<P>NEW: --&gt; I can press "Guide" to return to the list of subscribed channels.</P>
<P>&nbsp;</P>
<P>In other words, toggle between favorites/subscribed channel list (albeit with two buttons, not one).</P>
<P>&nbsp;</P>
<P>Thanks for helping me&nbsp;clarify the answer - <LI-USER uid="1408946">﻿</LI-USER>, does this help you?</P>Thu, 27 Oct 2016 17:24:54 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374549#M40641robindp2016-10-27T17:24:54ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374577#M40647
<P>I have the new RF remote and the Favourites button no longer exists! So problem can't be solved that way.</P>Thu, 27 Oct 2016 20:01:10 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374577#M40647PamR2016-10-27T20:01:10ZRe: NextBox Navigatr - October/November 2016 Deploymenthttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374583#M40651
<P>Hello <LI-USER uid="1408946">﻿</LI-USER>,</P>
<P>You are right, that button no longer exists on the new remote.&nbsp; Not sure what your workaround would be - <LI-USER uid="370175">﻿</LI-USER>, <LI-USER uid="61056">﻿</LI-USER> &amp; <LI-USER uid="806854">﻿</LI-USER> - any ideas?</P>
<P>&nbsp;</P>
<P>If you are willing to revert to the previous style remote (or you can get one from Kijiji, or a friend) - the work-around I documented before will work for you.&nbsp; As an FYI, picked up a used older Rogers remote for $2 (Kijiji) over the summer.</P>Thu, 27 Oct 2016 20:32:03 GMThttps://communityforums.rogers.com/t5/TV/NextBox-Navigatr-October-November-2016-Deployment/m-p/374583#M40651robindp2016-10-27T20:32:03Z