secluded and sweet

Posted Feb 17, 2015 on Hotels

The front desk service was not exactly welcoming. it seamed more like two young school girls gossiping, i almost felt rude to interrupt them so i could check in. However, the room and the hotels facilities made up for that! we had a beautiful apartment suite that was kept extremely clean.I would most definitively go again!

Comment from Hotel Management

May 9, 2015 by Ainslee, Hotel Management

Thank you for your feedback. Fantastic to see you enjoyed your stay. Apologies about your check in experience. I will be sure to pass onto the Front Office Manager for follow up Regards Ainslee Portlock General Manager

4 out of 5

by Melissa from Australia - NSW - Regional NSW

Posted Feb 17, 2015 on Wotif

Pros: Location and facilities

Cons: No blankets, wrong plug and inexperienced staff

Not happy overall

Comment from Hotel Management

Feb 17, 2015

Thank you for taking the time to review the hotel. Feedback is a great way for us to measure our performance and pick up on area's that need improving. I do apologise for the blanket missing from your room. Please let us know on the next stay and we would be more then happy to supply anything you need. I hope we can welcome you back to the hotel again soon. Regards Ainslee Portlock General Manager

2 out of 5

by A verified traveler from Nelson Bay. NSW

takes too long to get served

Posted Feb 16, 2015

Pros: Entrance looks good

Cons: Shampoo and conditioner in bathroom

Location: We like to stay because we have lots of friends in the area, but will think about staying at another hotel if not emproved.

Building in need of work badly and staff need to be much more friendly

Comment from Hotel Management

Mar 12, 2015 by Ainslee Portlock, Hotel Management

Thank you for your feedback Mary. We started about a month ago an entire repaint of the building. We hope to have this finished in the next couple of months. Apologies about the staff. I will be sure to pass this on for actioning. Regards Ainslee Portlock General Manager

4 out of 5

Recommended for Business Travelers

by Arash from 3111

Giid

Posted Feb 9, 2015 on Hotels

Its always full need to expand

Comment from Hotel Management

May 9, 2015 by Ainslee, Hotel Management

Thank you for your feedback. Hope to welcome you back soon

2 out of 5

Recommended for Families

by Robert from San Jose CA

You get what you pay for I suppose

Posted Feb 7, 2015 on Hotels

Actually one of the poorer stays I have had at a Hotel. The Hotel is quite remote but I knew that before I booked so no issue there. My challenges started when the internet was down due to a major problem (not the Hotels fault). When we approached the staff they took a "nothing we can do about it so suck it up" attitude. Next the cleaning of the room was extremely poor with crumbs of pizza remaining the whole 3 days. The location of the car park was poor as well you had to walk half way around the hotel to get to your room with was tough for my mother of 75. All up I found little to be pleased about and will not use again regardless of the price.

Comment from Hotel Management

May 9, 2015 by Ainslee, Hotel Management

Thank you taking the time to provide feedback. Apologies regarding the dynamics of the building with regard to the ample free carparking we offer, we understand that the distance can be difficult for some. Please always feel free to ask for assistance when unloading your luggage as we would be happy to assist. Apologies for the internet being down and the way the staff handled it. I will be sure to pass onto the department manager for follow up. Regards Ainslee Portlock General Manager

Thank you Michelle for your review and feedback. Great to see you enjoyed your stay and we were perfectly located for you. Do apologise for the hole. This has since been repaired. Regards Ainslee Portlock General Manager

Thank you Andrew for the feedback. I have passed on your comments to housekeeping in regards to supplies missing from your room. Please let us know straight away and we can have any supplies needed to your room straight away. I hope we can welcome you back sometime soon. Regards Ainslee Portlock General Manager

2 out of 5

by A verified traveler from Sancrox, NSW

does not deliver what it promises

Posted Jan 27, 2015

Location: easy on and off the motorway

The hotel was supposed to have free wi-fi. Apparently free wi-fi means within 20 feet of the front desk. If you actually have work to do you will not be able to do it. Also, we were not able to even log into that as it was so slow. Staff was defensive and couldn't help. The only thing they would say is: "It's not our fault." Unhelpful and irritating. Other than this the hotel was adequate and decent value for the money.

Comment from Hotel Management

Mar 12, 2015 by Ainslee Portlock, Hotel Management

Thank you for taking the time to provide feedback. We offer free wifi in the lobby and both Restaurants. As advertised we don't currently offer wifi in the rooms. This is something that is in the pipeline for this year. I will be sure to follow up with the staff as to how to handle the situation. Regards Ainslee Portlock General Manager

4 out of 5

by Nicole

Posted Jan 21, 2015 on Wotif

Pros: Sufficient parking

Cons: Disinterested staff

Comment from Hotel Management

Jan 21, 2015

Thank you for taking the time to review the hotel. The hotel has fantastic parking for cars, vans & Trucks. Do apologise for the staff. This is not the norm at the hotel. I will be sure to pass on the feedback for improvement. Regards Ainslee Portlock General Manager

1 out of 5

Recommended for Families

by James from Dubbo

Bad

Posted Jan 20, 2015 on Hotels

Not clean

Comment from Hotel Management

May 9, 2015 by Ainslee, Hotel Management

Apologies you found the housekeeping not up to standard. I will be sure to pass onto housekeeping for follow up. Regards Ainslee Portlock General Manager