Product Advisories

Canon has issued a product advisory for a specific group of PC and NP copiers manufactured between 1987 and 1998, which require an inspection to address a potentially faulty internal connection. The models affected include the PC6, PC6RE, PC65, PC7, PC7RE, PC8, PC11, PC11RE, PC12, NP1010, NP1020 and C-100. On September 18, 2006, Canon, in cooperation with the U.S. Consumer Product Safety Commission, announced a voluntary recall for repair of such models.

A faulty connection involving the power cord for the fixing unit heater may have occurred in some of these copiers at the time of manufacture or during servicing. A limited number of these units may present a risk of smoke emission or fire. Due to this risk, please contact Canon immediately for a free repair.

Since the initial introduction of these products in 1987, approximately 800,000 units have been shipped, and we have had six reported incidents involving the NP1020. It is estimated that less than 70,000 units of these models are still in use.

To the customers using the products in question, we extend our sincerest apologies for any inconveniences resulting from this issue. To ensure that all Canon customers can continue using Canon products with confidence, we will make every effort to achieve the highest levels of quality possible and request your continued support.

If you own one of these products, please contact Canon at 1-800-OK-CANON (1-800-652-2666) for information on how to arrange your free repair.