CQC Standards and KLOEs

The purpose of the Care Quality Commission (CQC) is to make sure hospitals, care homes, dental and general practices and other care services in England provide people with safe, effective and high quality care. It encourages individual services to make improvements where required.

Its role is to monitor, inspect and regulate services to make sure they meet ‘fundamental standards’ of quality and safety. They publish their findings, including performance ratings, in order to help people choose care services. It carries out a mix of announced and unannounced inspections, which aim to get to the heart of people’s experiences.