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Trip Advisor Certificate of Excellence

Why Choose Us

We directly operate the majority of our tours this means we have vehicles and tour guides who are our employees. Being the direct source enables us to provide the highest quality control possible. We conduct customer satisfaction surveys daily and our guides are financially compensated based on your feedback after the tour. On average our tours have over a 90% customer satisfaction rating! The few tours that we subcontract, we only use partners with whom we have established relationships for many years and trust the safety and quality of their service.

Only locals know the best San Francisco tour possible. Our office is located in at 928 Harrison Street, San Francisco, CA 94107. Our local phone number is 1-415-357-0700 and our toll free number is 1-866-231-3752. When you call any of these numbers you will be talking with someone that is located in San Francisco, who can tell you if the weather is sunny or foggy or if there is a special event in San Francisco that may be of interest to you. There is no comparison we are always there for you.

We are available from 6:00 AM - 10:00 PM every day of the week, 365 days a year (sometimes even 366 days!) and we don't have a phone tree so there are no phone transfer marathons when you call us you speak to our agents directly every time. Our offices have reservation agents available even on New Year's Eve because we know that you are on vacation and have worked hard to enjoy your time here. We want to make it as easy and as convenient as possible to help you arrange a tour even if you call late night the day before you'd like to participate. The additional benefit of our extended hours of operation is that we can assist you to the best of our ability if there is ever a snag in your travel plans.

Our quality control supervises three sources that you interact with during your tour: 1) Our reservations staff is diverse and we count in any given day with people who speak 5-6 different languages; they have all been on our tours to experience them first hand and we always have a manager on duty 7 days a week. 2) Our tour guides are extensively trained on both safety driving techniques and are evaluated and financially compensated based on the customer tour reviews. 3) Our vehicles are frequently inspected by our drivers, mechanics and the California Highway Patrol to ensure they are in top mechanical shape.

Safety is paramount in our industry and one of the biggest safety components in the tours we provide are our vehicles. Extranomical's fleet includes vans and mini-buses. Our vehicles are inspected constantly; first in the morning when the tour guide begins his/her day; second throughout the day the tour guide is verifying fluid levels, tire pressure and the general operation of the vehicle is monitored throughout the day. The vehicles are also inspected regularly (at least every 10,000) miles by our vehicle maintenance staff and also by independent certified mechanics during their routine maintenance. If that were not all, we also go through a thorough inspection performed by the California Highway Patrol once a year.

Our tour guides are extensively trained on both safety driving techniques and on providing an informative and interesting tour. Before being hired, we test our guides on safety driving in realistic situations around San Francisco they are also tested through an oral presentation of the material they will present to make sure that they provide a safe, knowledgeable and interesting tour. They are regularly evaluated by customer satisfaction reviews, secret shoppers and rewarded through customer satisfaction based bonuses.

Extranomical was founded in 2002 and is one of the fastest growing tour companies in San Francisco. Currently performing more tours than any other company to Yosemite National Park and Muir Woods & Wine Country combination tour. We are also pioneers in offering tours to San Francisco's Best Restaurants with our "Best San Francisco Taco Tour, Sushi Tour and Pizza Tour". To date we have served over 10,000 happy customers. Guests have chosen our tours to get engaged, begin or end round-the-world adventures, celebrate their anniversaries, welcome new employees and more! We look forward to serving you soon!

Extranomical Adventures, Inc. is a California corporation that is fully licensed by the Public Utilities Commission to perform sightseeing tours permit TCP-18350. We also have permits to operate tours in Yosemite National Park and the Golden Gate National Recreation Area (GGNRA).

You can book online to receive an online discount or call our office at 1-866-231-3752 or 1-415-357-0700. We require a valid credit card to hold all phone & internet reservations.

How do I pay for my tour?

If you are reserving your tour online, your credit card will be charged. Reservations by phone require a credit card to hold your seat(s). You can also come to our SOMA office prior to the tour departure date and pay cash directly.

What types of payments do you accept?

Credit Cards: We accept Visa, MasterCard and American Express credit cards. We also accept Debit cards with symbols of these card companies. Cash: Guests can pay cash at our SOMA location for any tour.

Apologies, but we do not provide a travel or personal check payment option.

Will I get a discount if I book a second tour?

Yes, you can get a up to $9 off your second tour. The $9 discount can be applied to Extranomical operated tours only.

Is there any advantages by booking my tour online?

You will get an automatic discount on your first tour when you book online at www.extranomical.com!

Can I cancel or change my reservation?

Cancellations or changes must be made 72 hours before tour departure, or at least 10 days in advance if the reservation includes a hotel accommodation to get a partial refund.

Airport shuttle transfers, all Bay Cruises & Ferry Tickets, Alcatraz Tours, Show tickets, Seaplane Tours are non-refundable. Cancellations and changes are subject to a 10% or $35 fee, depending on a tour.

Where should I pick up the tickets for my tour?

You don't need a ticket for most of our tours, vouchers are provided when they are needed. Most times your confirmation email is enough. We will specify in your email confirmation after you've booked the Yosemite tour what information you will need to have with you.