Customer Support Engineer jobs in Madison, Wisconsin (WI)

Develops strategies and goals for the CSC including service offerings for inbound and outbound applications, customer convenience programs, email and web support, customer billing, voice and data hardware and software applications.

Working as a Service Innovation Engineer on problems of diverse scope where analysis of service data requires evaluation of identifiable factors; communicating with both internal and external customer needs to the project team.

Responsible for overseeing the Fuel Management System product line, which includes but is not limited to researching product line needs, working with engineering to develop new products, understanding competition, overseeing the applications engineering function, and providing technical support.

Senior-level support for System Administrators, troubleshooting & resolutions for server/storage/network/software issues. Architect/Engineer systems, (server/storage/network) solutions that align with business objectives.

Responsible for overseeing the Fuel Management System product line, which includes but is not limited to researching product line needs, working with engineering to develop new products, understanding competition, overseeing the applications engineering function, and providing technical support.

Work collaboratively with other leaders/managers in the organization to ensure the engineering function is adequately supporting our client contracts; skills and qualifications, staff availability, etc.

Create sub-system and component specifications, interface control documents/drawings, verification and validation plans, procedures, reports or other documentation in support of aerospace flight hardware development activities.