KCTCS Safety Notification Alert Process — SNAP

Minutes Matter — Get SNAP Messages Quickly by E-mail, Text or Call

SNAP is the official Safety Notification Alert Process for the Kentucky Community and Technical College System (KCTCS). SNAP alerts users to on-campus emergencies for all 16 KCTCS colleges and the System office.

SNAP is the official Safety Notification Alert Process for the Kentucky Community and Technical College System (KCTCS). SNAP alerts users to on-campus emergencies and college closings or delays for all 16 KCTCS colleges and the System office.

With SNAP you can:

Find out if classes are cancelled or delayed due to weather, power outages or other unexpected events impacting campus.

Get severe weather notifications so you can take shelter when a storm hits.

Receive emergency messages when something or someone could be a threat to your personal safety.

Important Announcement!

Effective February 15, 2013, your preferred phone numbers and/or e-mail addresses entered into the KCTCS Self-Service Student or Employee Information Center will also be used for SNAP messages during an emergency at the college where you are enrolled or employed. The same contact information that is used to inform you of academic/employment questions or concerns will now also be used to notify you if there is a weather emergency, safety threat or campus closing/delay.

To make sure you are receiving messages at your current phone number(s) or e-mail address:

STUDENTS — Update your contact information by logging on to the Student Self-Service Center at students.kctcs.edu. Students receive SNAP alerts through calls to your preferred phone number*, text messages are sent to any mobile number listed in your student record and e-mails are sent to your kctcs.edu e-mail address.

Q: Do I need to sign up for SNAP to receive messages?

Beginning February 15, 2013 if you are a current KCTCS student or employee, your kctcs.edu e-mail and the preferred and mobile phone numbers listed in your college records are automatically registered to receive SNAP messages.

The same contact information that is used to inform you of academic/employment questions or concerns will now also be used to notify you if there is a weather emergency, safety threat or campus closing/delay. Students automatically receive phone calls, text messages and e-mail messages to your registered phone numbers and kctcs.edu e-mail address. KCTCS faculty/staff automatically receive an e-mail sent to your kctcs.edu e-mail address, a text message sent to registered mobile phones and an audio alert sent to all work extensions (VOIP phones).

Students and employees will receive SNAP alerts from the college* where they are enrolled or employed.

*Please note SNAP messages are sent by college and may include messages from multiple campuses. Check the subject line and full message text to identify campus specific alerts.

To make sure you are receiving messages at your current phone number* or e-mail address:

STUDENTS — Update your contact information by logging on to the Student Self-Service Center at students.kctcs.edu.

Q: My home phone is listed in my college contact information record, how can I still get text messages?

If you would like to add a cell phone to receive text messages, you can add a mobile phone number in the Student/Employee Self-Service Center and SNAP messages will automatically be sent to you by text message OR you can create a new account here and add a cell phone to receive text notifications.

Q: Can I sign up to receive SNAP messages at additional numbers or e-mail addresses not in my student/employee information?

Yes. If you would like SNAP messages to be sent to an e-mail address or phone number not listed in your student or employee records you can create a new account here.

Please note: All contact information entered into a user created account will remain in the system and continue to receive messages until the account is deactivated or the contact information is edited.

Q: What if I want to opt-out of receiving SNAP messages?

You do have the option to unsubscribe from SNAP text or e-mail messages.

To stop SNAP text messages:

Text STOP from your cell phone to 68453 or reply STOP to a SNAP message.

For help information at any time, text HELP from your phone to 68453.

To stop e-mail messages:

At the bottom of your SNAP e-mail, click "Unsubscribe" to stop messages to that e-mail address.

If you are receiving unwanted phone calls and would like to unsubscribe from SNAP calls please provide a complete 10 digit phone number with area code in the message of our contact form here.

NOTE: If you are no longer a KCTCS student or employee and would like to stop phone, e-mail and text messages login to your account here. Under "My Account" click "Permanently close my account".

Q: Can I receive SNAP messages if I am not a student or employee at the college?

Only currently enrolled KCTCS students or employees will receive automatic messages sent from your college using SNAP. If you created your own SNAP account prior to February 15, 2013 you will continue to receive messages until the account is closed. If you are not a current student or employee but would like to sign up to receive notifications, you can create a new account here.

Q: I signed up to receive SNAP messages but I no longer want to receive any messages how do I close my account?

Using your registered e-mail and password, login to your account here. If you want to close the account under "My Account" click "Permanently close my account". To make changes to your account click "Contact Info". Under "Notification Preferences" delete the phone number or e-mail account you no longer want subscribed to SNAP messaging. If you forgot your password you can reset your password here.

Q: Will I be charged for text messages sent by SNAP?

All applicable charges and fees set by your cell phone carrier will apply. If you have unlimited texting or free incoming messages there will be no additional charge for a SNAP SMS Text.

If you have limited text messaging on your account and you have reached your maximum messages during a billing period, your cell phone carrier may charge you for an additional message.

To stop text messages, text STOP from your cell phone to 68453 or reply STOP to any SNAP message you receive.

Q: What if I want to receive messages from more than one college?

SNAP will automatically send messages from any college where you are currently a student or employee. If you would like to expand the list to include more than one KCTCS college you can subscribe to additional college alerts. create a new account or login to your account here. Click "Contact Info". Under "Interests" check the name(s) of the colleges you choose to send SNAP messages to you.