FAQ

How many branches does INB have?

Illinois National Bank has 13 branch locations throughout Central Illinois.

Can I go to any INB branch for my transactions?

Yes, customers can perform banking transactions at any location except Bloomington. The Bloomington branch is only able to complete non-cash transactions at this time. Click here to see where INB’s closest branch is located.

How do I change my phone number?

How do I dispute a transaction on my checking account?

As soon as you notice any unauthorized activity on your INB account, you must notify us immediately so that we can take appropriate action to assist you. Please stop by the nearest INB location or contact us at 217-747-5500 or 877-771-2316.

How can I move my accounts to INB?

How do I set up online banking?

Setting up online banking is easy. Just click the Digital Banking button in blue box at the top of this page. Then click New User to complete and submit the form.

What if I forgot my online banking username and/or password?

If you have forgotten your username and/or password, you can click here to complete the steps to retrieve them.

Will my online banking password expire?

Yes. You will be prompted to change your online banking password every 180 days. A password must be at least 6 characters and use a mix of letters and numbers; for a strong password, you should also use symbols.

What is phishing?

Phishing is a scam that involves the use of replicas of existing Web pages to try to deceive you into entering personal, financial or password data. Often suspects use urgency or scare tactics, such as threats to close accounts.

Your online security is important to INB. Click here to learn more about online security.

INB is regulated by the Office of the Comptroller of the Currency.Our website contains links that will take you from the Illinois National Bank website. These sites are not operated by the Bank. INB does not provide and is not responsible for the content of the linked sites. Please be advised that you will no longer be subject to, or under the protection of, the privacy and security policies of our website. We encourage you to read and evaluate the privacy and security policies of the linked site, which may be different than ours.

Third Party Site Disclaimer

You are leaving Illinois National Bank's website. Illinois National Bank is not responsible for the content of the linked site. Please be advised that you will no longer be subject to, or under the protection of, the privacy and security policies of our website. We encourage you to read and evaluate the privacy and security policies of the linked site, which may be different than ours. Please confirm that you would like to continue.