Save to desktop, right click and "run as administrator" This tool will remove all ZoneAlarm products from your system.

Please just download and run the tool, following the instructions. (you can un-install without net connections)

5.) Now Install the new update (clean) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..

*** NOTICE: Please note that ZAAV, ZASS and ZAXS do not play nice with many overlapping security tools (even if disabled).

To troubleshoot ZAAV, ZASS/ZAXS issues removethe other Security programs and (if you can't live without the other Security programs - Not Recomended) - Only re-install them once you see that ZA works as it should.