6 Analisi Cross-ChannelInsightImpactIntentIntentSpeechKeywords and TopicsTalk Over AnalysisEmotion DetectionCall Flow AnalysisMisinformedPhoneFrustratingThis is the 2nd time I’m callingWebNon VoiceDear DirectCom Online Service, I have a question about my most recent bill. I paid the full balance online in the amount of 47.61$ on February 16th. When I checked back the payment didn’t show up, and I was charged 50$ fee on top of that. This is not acceptable! The online payment confirmation number back the payment didn’t show up, and I was charged 50 and I was charged 50 and I was $ fee on top of that. This is not is Please verify and make sure I get the fee back to my account. This is not the first time I have a problem with the online payment. Best regards, Gina Lowell.Web Interaction AnalyticsKeywords and TopicsSentiment AnalysisChat Response TimeMisinformedSocial MediaFrustratingChatOther SourcesDesktop AnalyticsCustomer DemographicsInteraction HistoryCustomer FeedbackCRM, BI, BillingPhone Survey