Attitudes for Services Workshop

Course Information

It sounds simple, but successful organizations recognize that customer satisfaction stems from a series of interconnected causes and disciplines, and that customer loyalty drives profitability and growth. This complete experience is what can cause a customer to become a champion for an organization.

This module begins with taking 100% responsibility for yourself and the attitude you convey. Each time you come into contact with a customer, your attitude is showing. The challenge is to maintain a friendly, low pressure and high service environment for your customers and keep yourself productive and service— oriented throughout your day.

At the completion of this module, participants will be able to:

• Assess Customer Service Attitudes to set goals for improvement

• Incorporate the Four Drivers of Customer Service to build customer relationships

• Apply Attitude Control Principles to manage their attitudes

• Use conversational language to keep the interaction low pressure

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Date

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Who Should Attend

All sales professionals who want to reach new levels of success by mastering a relationship-based selling approach