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Very small parking lot, breakfast items were not hot, our room had a small black beetle bug on the comforter, no fresh cookies were out they were stale. The drinks from the bar on site were OK but over priced.

Reasonably clean hotel located at the intersection of 2 major thoroughfares. The food from the grill and complimentary breakfast was as good as anything I've had in a motel. For the cost, it is an excellent value.

We were booked this hotel online and all they had was a smoking room.
The manager looked at our young son, who coincidentally suffers from asthma, and asked if he could refund our account and find us a new room in another location.
On the same travel, we were treated so rudely at another hotel chain. It was so refreshing...

Not to bad it's clean a little dated, but overall not bad. It must have just went non smoking because I'm in a non smoking room and smells like a cigarette.... had the window open all day but it's all in the room. Has the usual breakfast and a small bar with bar food... think it's all either steamed of...

The hotel is in terrible disrepair. In my room alone there were drilled holes in the furniture and walls. The bathtub had a large chip in the porcelain that resembled an insect. The bathroom door has started to peel apart, the wallpaper was just missing in one area and the room had terrible odor from the cleaning products that the...

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1Thank Aaron V

George K, General Manager at Country Inn & Suites By Carlson, Prospect Heights, responded to this review

Aaron thank you for taking the time to write your review. The staff here at the Country Inn & Suites of Prospect Heights will work diligently to ensure a situation like this does not occur again in the future. We apologize for any inconvenience caused during your stay. We appreciate you bringing this matter to our attention. Have a great...

Our shuttle driver, Mark was absolutely fabulous!! We has very friendly and funny. We was a great driver who made feel relaxed and safe. We even came over to my daughter and I while we were having breakfast the next morning to see how we were doing. We enjoyed our stay at Country Inn and Suites and having a shuttle...

My stay at the Carlton was nothing short than spectacular. All of the staff was friendly and accomodating. The beds are comfortable and the rooms are nice and large. I would definently recommend this place and return here myself.

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Also Known As:

Comfort Inn And Suites Conference Center

Comfort Inn & Hotel Prospect Heights

Wingate Prospect Heights

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