Conflict can have a huge effect on productivity, morale, teamwork, and meeting business objectives, if it is not managed.

This course is designed to help provide the necessary insights and relevant skills that can be applied whenever conflict arises. It will also explore conflict as a healthy option, to produce positive change, which may lead to unity and promote stronger working relationships. Anyone who has to deal with situations where there is a difference in personalities, values, or standards that may lead to confrontation would benefit from attending this course.

Course Objectives:

By the end of this course, participants will be able to:

Recognize the root causes of all forms of conflict

Define the characteristics of conflict in general

Identify their preferred style for dealing with conflict

Describe the importance of interpersonal behaviors when dealing with conflict

Choose the most appropriate tactic for dealing with conflict

Recognize how different types of behavior can impact conflict situations

Identify the four stages in facilitating confrontation and reconciliation

Course Outline:

Establishing Personal Objectives for the Course

Your Experiences of Conflict Situations

Features and Definitions Associated with Conflict

Characteristics of Conflict

The Conflict Mode Instrument Inventory

Five Methods of Managing Conflict

Conflict and Non-verbal Communication

Questioning Techniques

Listening Skills That are Important When Dealing with Conflict

Barriers to Effective Listening

Healthy and Unhealthy Conflict

Assertiveness Skills

Transactional Analysis - The Ego-state Model

Facilitating Confrontation and Reconciliation

A Conflict Resolution Case Study

Completion of a Personal Action Plan

We_They was founded in 1988 with the aim of providing first class training and consulting services, enabling our clients to improve and sustain a valuable competitive advantage, hence, making a positive contribution towards their success. Working closely with national and multi-national companies, we offer global experience coupled with practical, local expertise.

We aim to deliver innovative yet practical business solutions, from concept formation to implementation and evaluation. BLI’s depth of service and global reach translates into seasoned knowledge for tailoring our services to our clients’ specific needs.