NITA launches service desk

The National Information Technology Authority Uganda (NITA-U) last week launched the government service desk whose purpose is to help to streamline operations and create efficiency through tracking and timely resolution of requests, incidents and problems relating to the services provided by NITA-U.

The service desk is going to be the Single Point of Contact (SPoC) for IT service delivery to all ministries, departments, agencies and local governments.

Speaking at the launch, NITA-U’s executive director, James Saaka said: “This is part of an effort to offer bespoke customer support, discreet and confidential services and cut down on the time that would otherwise be spent calling different members of NITA-U to get assistance.”

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He said NITA-U will always ensure that government embraces technology to create innovative solutions that allow ministries, departments and agencies to focus on their core mandates/tasks.

Government IT officials will now channel all their requests/queries to the following channels:

Email – servicedesk@gou.go.ug

Phone numbers – +256772186449/+256417801053/ +256781791141

Skype – NITAUServiceDesk

The launch of the service desk will go a long way in ensuring that ministries, departments and agencies and local governments have the right level of technical support as they roll out online government services to citizens of Uganda.