I did not purchase a Playbook when I demo'd it last year, but I can attest to the general ignorance of the Best Buy reps. I blame Best Buy for that, though. If they can't train their floor reps on the very basic functions of a device they want to sell, that's their problem. The only thing they wanted to show me was the racing game that came with it.

I passed the 30-second test, but then I have years of smartphone experience.

I have went into Best Buy and showed a few poeple how to use it and after that there were like wow, didnt know the tablet could do that.

RIM needs to train them or Best Buy needs to get RIM in to train people.