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All billing statements are emailed to the student’s WKU topper email address. It is
recommended that students establish a "Billing Email Address" for the individual responsible
for making payment. This can be accomplished by logging into TopNet, selecting the
"Personal Information" tab, clicking on "View/Update Email Address(es)" and selecting
"Billing Email Address" from the drop down menu at "Type of E-mail to Insert". Please
refer to the Fee Payment Due Dates section to see when bills will be emailed.

I haven’t received my e-bill, what do I do?

Login to TopNet and select "Ebill History", located under the "Student Services" tab.

Do you offer payment plans for tuition and fees?

Western Kentucky University offers payment plans to students through its partnership
with Tuition Management Systems (TMS). For the Fall and Spring semesters, we offer
the following plans:

Fall semester:

5-pay - Payments due June 1, July 1, August 1, September 1, and October 1

4-pay - Payments due July 1, August 1, September 1, and October 1

3-pay - Payments due August 1, September 1, and October 1

2-pay - Payments due September 1 and October 1

Spring semester:

5-pay - Payments due November 1, December 1, January 1, February 1, and March 1

4-pay - Payments due December 1, January 1, February 1 and March 1.

3-pay - Payments due January 1, February 1 and March 1.

2-pay - Payments due February 1 and March 1.

Each payment plan is available for a non-refundable $45 enrollment fee and includes
personal account service, automated account information 24 hours a day, and access
to your account through their web site at https://wku.afford.com. Visit Tuition Management Systems online or call 800-722-4867 for more information on payment options. Failure to remit
payment to TMS by the due date specified in your payment agreement may result in a
late payment fee assessed by TMS. If you need additional assistance or wish to contact
the University about these matters, please contact the WKU Billings and Receivables
Office at (270) 745-6381.

Do you accept credit/debit cards as payment for tuition and fees?

Because of high service and processing costs, the Billings and Receivables Office
does not accept credit/debit cards as a method to pay student account charges such
as tuition, fees, room and board. We believe the savings realized by the University
can be better utilized for academic endeavors. Credit/debit cards will continue to
be accepted at campus locations other than the Billings and Receivables Office.

We partner with Tuition Management Systems (TMS) to allow students to pay their bill via Visa, MasterCard, Discover or American
Express credit/debit card. TMS does charge a convenience fee which equals 2.75% of the amount of the payment.

To make a credit/debit card payment online, visit Tuition Management Systems and select "Make a One-Time Payment". You will be prompted to enter your WKU ID number,
not your social security number.

You can also make a credit card payment by calling TMS at 800-722-4867. (Note: At
the menu, please press 3 to make a one-time payment.)

What if I pay online through TopNet, but I do not wish to pay the dollar amount listed?

When paying tuition/fees through TopNet, when you reach Tuition Management System's
website, you may click Remove Payment Amount which is located under Payment Detail. This allows you to erase the
amount linked from TopNet and then enter the partial amount you wish to pay.

When is my payment due? Can I get an extension on my due date?

The due date is printed on each Ebill. Please refer to our Payment Due Dates section for specific dates. If payment is not received (not a post-mark date) by the
due date on the invoice, a late fee will occur. Also, a financial obligation hold
will be placed on your account which prohibits registration activity and receipt of
transcript until the balance is paid in full. If you do not have an invoice or have questions about the date, call (270) 745-6381.

The statement says to mail payment to a Charlotte address. Is this correct?

Yes. WKU uses a bank processor in Charlotte, North Carolina that handles and posts
all our payments for tuition, fees and housing. Payments are processed within 5 to
7 business days upon receipt.

I need a receipt for my payment. How/where do I get one?

Please contact the Billings and Receivables Office at (270) 745-6381 or go to room
208in Potter Hall. You can also print an account summary from TopNet.

How do I pay on TopNet?

TopNet provides students the opportunity to view a "summary of charges and payments"
and to pay tuition and fees with a Visa, MasterCard, Discover or American Express
credit/debit card with a convenience fee through Tuition Management Systems via the
following steps.

8. Click on "Term". Your tuition and fee charges for the term will be displayed.

9. Follow the prompts provided to make payment.

10. Once payment has been made, you will receive a confirmation number.

How can I verify my payment for tuition and fees has been received?

You can verify the university has received your payment by logging into TopNet, select
"Student Records" and click on "Account Summary by Term". If you have questions about
payments, please contact the Billings Office at (270) 745-6381.

Can the bills for my student be sent home instead of to the student?

All billing statements are emailed to the student’s WKU topper email address. It is
recommended that students establish a "Billing Email Address" for the individual responsible
for making payment. This can be accomplished by logging into TopNet, selecting the
"Personal Information" tab, clicking on "View/Update Email Address(es)" and selecting
"Billing Email Address" from the drop down menu at "Type of E-mail to Insert". Please
refer to the Fee Payment Due Dates section to see when bills will be emailed.

How do I change my address?

Address changes may be made at the Office of the Registrar in room 216, Potter Hall. It is very important that students maintain accurate addresses
with the Office of the Registrar at all times. Important correspondence is directed
to the address currently on file.

I’m receiving a Parent PLUS loan. How does it work? Is it automatically credited to
my student’s account?

We will automatically credit the student’s semester invoice with the PLUS loan. Parents
will be given the option of having any excess funds (after tuition/fees and housing
are paid) refunded to the student or parent. For questions regarding Parent PLUS loans,
please contact the Office of Student Financial Assistance at 270-745-2755.

When can I expect to see my KEES money?

The Kentucky Education Excellence Scholarships will be applied to students’ accounts
after the funds are received from Frankfort – approximately 3-4 weeks after classes
begin.

What is an obligation; how do I pay for an obligation?

An obligation is a hold that is placed on your account for any past due amounts. Any
account not paid in full by the payment due date indicated on the statement is considered
past due. An obligation will prevent you from receiving or having access to your academic
records (transcripts), diploma, and will prevent your future registration. It can
also hold up your financial aid. If you dispute a charge you must clear it with the
appropriate department.

You may make a payment by check or cash. Do not deposit cash in the drop box; please
pay at the Billings Office. Checks are okay for the drop box. For the quickest removal
of an obligation, go to the Billings Office and make a payment directly. If the Billings
Office is closed, you can pay on TopNet. A process runs nightly that removes hold
flags for the Billings Office when the obligation is paid.

I currently owe money to the University. The amount of money owed is large and has
been past due for several months. How do I handle this situation?

Contact the Billings Office at (270) 745-6381 to speak to someone about setting up
aspecial payment agreement.

I have a Housing Non-Compliance charge on my account. What does this mean?

ID/Access cards can be obtained at the ID Center located in Dero Downing Student Union, room 2125. There is no charge for your first
ID card. Replacement ID/Access cards can be purchased for a replacement fee.

I’ve lost my ID/Access card! What do I need to do?

If you need a replacement card, a new card can be purchased for a replacement fee.
You will need to stop by the ID Center in Dero Downing Student Union, room 2125 during normal office hours to purchase a
new card.

Who do I contact to purchase a meal plan or if the charge on my bill is not correct?

Students can sign up for a meal plan at www.wkudining.com. If you have a question about the meal plan charge on your bill, please contact the
ID Center at (270) 745-2417. For additional questions, contact WKU Dining Services
at (270) 745-2416.

If I want to dispute a late payment fee, what do I do?

If you would like to dispute a late fee, please contact the Billings Office at (270)
745-6381 to discuss your account with a billings specialist.

The Admissions Office determines residency for undergraduate students. Please contact
the Admissions Office at (270) 745-2551 or visit their website at https://www.wku.edu/admissions. For Graduate students, please contact Graduate Studies at (270) 745-2446 or visit
their website at https://www.wku.edu/graduate.

What is considered “Full-Time Academic Status”?

Full-time students are undergraduates who enroll for 12 hours or more of course work
or graduate students who enroll for 9 hours or more of course work during Fall and
Spring terms. The full-time tuition rate applies to undergraduate students taking
12-18 credit hours. An additional per credit hour fee equivalent to the per hour rate
will be charged to undergraduate students enrolled for more than 18 credit hours.
Graduate tuition and fees are assessed per credit hour based upon the course (i.e.
on-campus or distance learning). There is no full-time graduate rate.

What courses have course fees attached?

Course fees can be viewed on our website under "Cost of Attendance", "Course Fees",
or you can also refer to the Course Fees section of the registration guide. These fees are non-refundable after the University’s refund policy is less than 100%. All fees are per course unless otherwise noted.

What fees are included in tuition?

Included within the tuition rate for the 2014-15 academic year is a Student Athletic
Fee of $212, a Student Centers Fee of $60, and a Dero Downing Student Union Renovation
Fee of $70. The fees are prorated to part-time undergraduate and graduate students
on a per hour basis. These fees do not apply to the Distance Learning rates.

Included within the tuition rate for the 2015-16, 2016-17 and 2017-18 academic years
is a Student Athletic Fee of $218, a Student Centers Fee of $62, a Dero Downing Student
Union Renovation Fee of $70, and a Creason Parking Structure Fee of $30 per semester.
The fees are prorated to part-time undergraduate and graduate students on a per hour
basis. These fees do not apply to the Distance Learning rates.

Do Senior Citizens have to pay tuition?

Western Kentucky University, in accordance with KRS 164.284, will waive all tuition
and fees for any person sixty-five (65) years of age or older who is a resident of
Kentucky. The individual must be 65 on or before the day the semester begins for the term in
which he or she wishes to enroll for credit or audit. In the event that classes are full or the granting of free tuition requires additional
staff or course sections, the university may deny an individual’s request.

We have an account through KAPT. How do we use our benefits?

You will need to turn in a KAPT billing authorization form to the Billings Office
each semester you would like to use your KAPT benefits. To print a KAPT billing authorization form
or to check your KAPT account balance, please visit the KAPT website at www.getkapt.com. You may fax your billing authorization form directly to the Billings Office at 270-745-6584.

Why is my refund showing as a charge?

Our computer system refunds credit balances only. In order to remove the credit balance
from your account and return your money, the refund amount must be added to the charges
to create a zero balance on your account.