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Newbie

There is only a single speed option 256 kbps; this allegedly increases to 512 kbps between 11 pm and 9 am.

I renewed under the new plan; the only difference I noted was that the service was down from 10.30 pm onwards last night and started around 8 am today. Maybe they are doing some testing Let's see how it works.

At the bottom of the schemes page; they mention a 20% recurring maintenance charge and 12.24% service charge. It is quite possible that exatt is trying to control the wide variation in prices quoted by distributers and cable operators. Ideally, this should mean that by adding around 30% to the rates quoted on the website, we should get the final price to be charged by the cable operator. However, I always end up paying exactly double the amount quoted on their site; this also happened yesterday. The middlemen are really killing exatt.

Regulars

MrCCK , it has been the same for me since the last 2 days. The connection went down after 11.00 pm and started in the morning. I live in mulund and pretty much satisfied with the service. Presently i'm using an 128 kbps connection.Exatt is a quality provider and people need to understand that whatever issues they have , originate from these middle operators who are cunts. Firstly these people are not properly trained and the service offered to the customer is pathetic. But you can't blame Exatt for roping in these cunts coz without them exatt would find it a hell lot difficult to make in roads. Without these middle operators , exatt would require a lot of capital to implement their service since they would have to do 99 % of the things on their own.It is not possible to get rid of middle men in most of the cases but bringing in regulations can help a lot in improving the service. The only reason cable operators got away with providing pathetic service to customers coz there was never a mechanism in place to which the operators would be answerable and secondly customers had no choice. I'm really pleased that DTH has finally taken off in India coz i'm 100% sure without the threat of DTH the cable operators would have continued with their horrible service. Now they know that they have competition and if they don't deliver , customers will move on to dth or some other service. The revolution is television has already begun and next will be broadband but it's upto the government to come up with a business model which can really propel high speed broadband connectivity in india.

Regulars

QUOTE(Rishikesh @ Sep 24 2006, 11:09 PM) [snapback]63186[/snapback]
its 11pm and there is no increase in speed!! bloody exatt is a big chor!!
but i dont have any other option ethier...so i am stuck!
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Rishi , if you are having an existing account you won't be able to enjoy the new speeds. The thread starter clearly mentioned that he renewed his account under the new scheme. So until you renew your account under the new scheme you won't be able to enjoy the upgrade.

Anyways i'm also looking forward to this thing when my pack expires at the end of this month.

Newbie

QUOTE(Rishikesh @ Sep 25 2006, 02:05 PM) [snapback]63236[/snapback]
i just got the a/c renewed yesterday!!
Lets see if i get a speed increse tonight.... and the 50gb data transfer cap is a hopeless thing!!
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Hey, I assume you are using the 50 GB multiuser account; how much did you pay for it?

Newbie

Nope...get it from my cablewala....Now its 12am and the connection is down!! i get connected...can reach the xbroadband site...n a/c detials...but nothing else works!!man these exatt guys are the biggest chors!!

Now i'm very disappointed and pissed. 123 kbps ffs ? I'm supposed to be having a 256 kbps connection and considering all the losses , i should be getting atleast 200 kbps. :angry: We consumers deserve much more than this pathetic stuff. I hope regulations are introduced in the broadband sector soon else it's going to be a very very long wait for a quality broadband connection.