Accessibility

Wheel-Trans has changed their criteria concerning who is eligible for their services, and now people living with the effects of brain injury may be able to access the service based on their cognitive ability.

BIST is hosting an information and application assistance session on the new Wheel-Trans updates at our Social Drop-In program on Tuesday, March 14th, 2017 – see below for details.

New Wheel-Trans eligibility criteria includes people with mental health, sensory, cognitive and physical disabilities.

Eligibility is not based on income, age, or type of disability, so having a certain type of disability does not guarantee you access to Wheel Trans service, but how your disability effects your ability to use public transit does.

Also new, a support person assisting persons with a disability is now able to travel on the TTC free of charge, but will need to apply for a TTC Support Person Assistance Card.

The Support Person Assistance ID Card allows one support person to travel with the card holder on the TTC on a single fare. Any additional supports must pay a fare, but a card holder may travel with different support person at different times.

If you are not already a customer of Wheel-Trans and think you may be eligible, please see the link below to access the application and additional application information:

To summarize, Shireen thinks the subway line renaming, and TTC signage create cognitive and navigational challenges for people living with brain injury, and possibly people living with other kinds of disabilities as well.