Rental Questions & Answers

Q. How do I make a reservation?

Our website is the best place to start your search for a condo rental. Enter your dates of stay and search all available units. If you have any questions, please call our office at 386-423-7796 or 800-826-8614. You can also send an email to vacations@sentrymgt.com. A valid driver’s license or state issued identification is required at check-in. Please note that the minimum age for booking and check-in is 25. At the time of booking, a $500 prepaid advance rent charge will be applied to your credit card, with the balance due per the schedule below:

STAYS OF 1 MONTH OR LESS: Balance due 30 days prior to arrival.

STAYS OF 2 OR MORE MONTHS: 1st month + cleaning fee + service and handling charges and taxes are due 30 days prior to arrival, 2nd month due at check-in, each month thereafter due monthly with balance paid in full 30 days prior to departure.

Q. Is there a Security Deposit?

A $39 non-refundable damage waiver is billed for each reservation. This waiver covers the unit in the even of accidental damages to real or personal property during your stay. Intentional damages are not covered. Additionally, a valid credit card (Visa, MasterCard or Discover) is required to secure against incidental charges or damages not covered under the waiver. The card must be presented at check-in. If you elect not to purchase a damage waiver or prefer not to provide a credit card number, a $500 security deposit must be made by check within 10 days of your booking. The security deposit is separate from your $500 pre-paid rent deposit and may not be applied toward the rental balance. Security deposits are held in non-interest bearing accounts and will be returned within 30 days of departure, subject to any deductions for damages or incidental charges.

Visa, MasterCard, and Discover credit cards are accepted. A check or money order, in U.S. funds only. You must call our office at 386-423-7796 or 800-826-8614 to make a reservation without a credit card.

Q. What is your cancellation policy?

Refunds, if necessary, will be made provided notice of cancellation is received IN WRITING at least 90 days prior to check-in date (for stays one month or longer) and 30 days prior to check-in date (for stays less than one month). If the required notice is not received, refunds may only be made if the reserved unit can be leased for the same time period. Cancellation of any reservation is subject to a 10 percent handling fee. No refunds can be given for early departure or lack of amenities beyond our control.

Q: When do I check in or check out?

Check-in time is after 2:00 pm. Late (after 3:30 pm on weekdays) and weekend arrivals must make arrangements for a key with the Rental Office in advance. Check-out time is before 10:00 am. Very often, one guest is leaving and another is arriving the same day. For this reason, any unauthorized check-outs after 10:00 am will be charged an additional day’s rent if not previously approved in writing.

Q. Where do I pick up my key?

Keys are picked up at Sentry Management’s office at 4188 S. Atlantic Avenue, New Smyrna Beach, Florida. Office hours are 9am to 4pm Monday-Friday. If you are arriving after 3:30 pm on a weekday or on the weekend, special arrangements for a key must be made in advance.

Q. Is there maximum guest occupancy?

The unit can be occupied by no more than the maximum number of people indicated below, based on sleeping accommodations, local fire codes and county ordinances. 1 bedroom units sleep 4 2 bedroom units sleep 6 3 bedroom units sleep 8

Q: Are there any restriction or rules relating to the condominiums?

The restrictions that apply to all units are: – All rental units are NON-SMOKING, outside areas are provided for smokers. – Boats, trailers, campers, RV’s and vehicles with commercial lettering are not permitted. – No sub-leasing of units is allowed.

Q. Can I bring the family pet?

Most condominium units prohibit PETS. In units that do not allow pets, if a pet or evidence of a pet is found, eviction and forfeiture of rent may occur. PET FRIENDLY PROPERTIES—a limited number of units have been designated as “pet friendly.” Pet friendly properties have certain weight and breed restrictions. A separate non-refundable pet damage deposit is required. Ask for details when inquiring about booking a unit.

To assist you in your packing and shopping, you should plan on obtaining: – All household paper products – All cleaning supplies and soaps – Garbage bags – Beach towels

Q. What if there is a hurricane, tropical storm or something else unexpected?

The cancellation policy does not provide refunds for any unforeseen developments such as illnesses, hurricane evacuations or similar events that can affect your trip. We strongly recommend that you purchase Travel Insurance.

Q. What happens if I accidentally get locked out of my unit?

Please be sure to have your rental key with you when you leave your unit. If you are locked out after office hours (Monday-Friday 9am to 4pm) you will need to call one of the two locksmiths listed, AT YOUR OWN EXPENSE. You will need to have six (6) keys made. Keep two keys and bring four (4) to the rental office the next business day. Terry’s Lock Service — 386-427-3967 A-Aaction Locksmith — 386-428-0376

Q. What are your office hours and contact information?

The Sentry Management office is located at 4188 S. Atlantic Avenue, New Smyrna Beach, FL 32169, in the Ocean Village Shopping Center. Office hours are 9am to 4pm Monday through Friday. Phone 386-423-7796 or 800-826-8614 during office hours. In case of after-hours EMERGENCY only, please call 800-932-6636. Email: vacations@sentrymgt.com

Q. What are our departure responsibilities?

Please leave the property reasonably clean and in order. We ask you to do the following upon departure: – Load and run the dishwasher – Leave the beds unmade and leave only your final day of soiled linens by keeping up with the laundry during your stay – Remove and dispose of all items from the refrigerator and all perishables from the cabinets – Make sure doors and windows are closed and locked – Return the keys and amenity passes to the rental office or use the key drop box for weekend check-outs. – Additional cleaning charges may apply for excessively dirty units. Extra cleaning costs, if applicable, will be deducted from your security deposit