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Online customers of Memphis' Titan may have been victims of data breach

Online customers of Memphis-based Titan Manufacturing and Distributing may have been victims of a data breach.

Titan’s computer system was “compromised by malware” from Nov. 23, 2017, through Oct. 25, 2018, according to a letter the company sent to customers who ordered from one of its stores online during that timeframe.

“The malware was programmed to access your shopping cart including your name, billing address, telephone number, payment card number, expiration date and verification code,” Titan said in the letter, penned by CEO Robert Hill. “We do not store this information.”

The letter did not disclose the number of customers possibly affected by the breach or when specifically Titan found out about it. The company did not immediately respond to requests for comment Friday.

Titan is headquartered in Memphis, and it has a returns processing center in Collierville and a distribution center in Horn Lake, Mississippi, according to the company’s LinkedIn profile. Among the goods it sells are fitness and outdoor equipment, along with attachments for tractors and skid steers.

Titan said it is working with a third-party IT security expert to review the incident. It originally confirmed the incident through an IT security expert.

“Titan has taken additional steps to enhance our data security, including moving its computer system to a new server, deleting and resetting all usernames and passwords, and implementing additional security measures,” the letter said.

Still, Titan said possibly affected customers should review their credit cards for suspicious activity, adding that credit reports can be checked from bureaus Experian, Trans Union and Equifax, who was hit with a massive cybersecurity breach in 2017.