* Automated deployment of agents, through centralized or decentralized ITM deployments.
* Clear understanding of the Solarwind architecture and functioning of Solarwind and its components
* Experience with previous versions of Solarwind and relevant Open source products for enterprise monitoring.
* Deployment of Solarwind in simple and complex environments, including High-availability, Disaster Recovery plans and procedures
* Troubleshootingexperience of Solarwind deployments in simple and complex environments.
* Act as Subject Matter Expert in the Solarwind and other Open Source Monitoring products
* Act as Point of Escalation for any critical outages of the Solarwind Monitoring System, not limited to, resolving availability issues, restorations of failed systems, invoking disaster recovery procedures, during BCP invocation.
* Provide mentoring and coaching to the Level 1 and Level 2 engineers.
* Participate in team reviews.
* Service improvements/enhancements by way of Service Improvement Plans, not limited to automation of routine activities, optimization of resources.
* Participate in capacity planning, capacity improvements.
* Work on tickets escalated by level 2 engineers.
* Keep stakeholders updated through SOP, on business critical incidents.