News & Information

How Security Enhances Your Company’s Bottom Line

Many executives feel that security is a necessary evil, but an unnecessary cost item on the budget, as it does not produce revenues or add to a company’s profitability particularly so in a number of specific industries such as Chemical, Industrial, Manufacturing, Distribution, Property Management, Water, and many others. We would contend that such a belief is simply not true! Security personnel, systems and measures, applied correctly (meeting design criteria and in keeping with accepted standards and practices within the security industry) can greatly enhance the “bottom line” of any company, particularly so in today’s uncertain economic climate by virtue of the following:

1) Prevention of Incidents:
Obviously, a primary goal of any security department and the systems and measures adopted, is to prevent incidents, particularly those that might impact employees, company operations, infrastructure, inventories, etc. A stoppage in operations or provision of services is measurable in many different ways, and I would put forward that security measures in preventing such stoppages is a valuable addition to the “bottom line”, as is the prevention of damage to infrastructure and other situations. What would be the cost to the company if a primary manufacturing area was damaged, or a warehouse destroyed with its inventory, or there was critical damage to a series of loading docks that disrupted supplies, etc.? Such events certainly give rise to thought.

It should also be remembered that while chemical and other sensitive industrial facilities have always been concerned about safety and the prevention of accidents at a plant, they now have to be very concerned about deliberate acts of sabotage. Such acts may be terrorist related, or the vengeful intent of a disgruntled employee. In either case, a successful event could be financially crippling to the company.

2) Prevention of Negligent Liability:
It is unfortunate that negligence can only be measured “after the fact” in the minds of many executives, but in fact, it is an area that should be considered in anticipation of an incident that might involve alleged negligence or alleged gross negligence. In today’s America in particular, the occurrence of a security event such as an active shooter, assault in the workplace, assault in the parking lot, theft of private data and loss of assets, will almost certainly trigger a legal action of some sort. It is unlikely that an organization will be able to completely avoid a lawsuit as such, but it is vital that the company be able to defend itself against any alleged negligence.

Those companies and organizations that take sound and effective security measures, and utilize adequate security design criteria in developing their security measures will be in a much better position to thwart charges of negligence than those who have not pursued such measures. Punitive damages, if proven in court, could mean very significant amounts in the hundreds of thousands and possibly millions of dollars, exacted as a penalty against the company. That will certainly affect the “bottom line” even with the best insurance coverage.

3) Loss of Public Confidence
In the event of a serious incident taking place, particularly so in the case of hospitals, universities and critical infrastructure locations, there is a secondary cost in addition to the legal and health consequences;
that involving a loss of public confidence. Where that occurs, it is almost immediately followed by your customer’s loss of confidence. Everyone remembers the 1982 “Tylenol” situation in the U.S., or the 1984 Bhopal gas leak situation in India. Imagine the effect of an incident with similar consequences upon your company, and it was deliberate.

The cost of good security needs to be looked at in comparison to such consequences, though not necessarily on the scale of the two events referred to above.

4) Staff Morale:
There is a multitude of sources that detail the effects of low staff morale affecting productivity caused by everything from the Monday morning “blues” to personal concerns in their life, to corporate concerns which include fears for personal safety when at work, and fears of damage or theft of property while working. Good security will generally give an employee a feeling of being in a safe environment which is normally found to be a morale booster. Where a person is concerned that they may be accosted or assaulted at any moment, or harassed in a myriad of different ways, the productivity for that person is not going to be high.

One example is the use of CCTV camera surveillance systems, especially where there are exterior
cameras covering the facility parking lots, is to provide additional video monitors in areas such as the cafeteria, meeting rooms and supervisor offices where employees can see that their vehicles are being monitored. The increase in morale, and by definition, productivity is considerable.

5) Company Perception:
Good security at a facility is often a deterrent to theft and pilferage where otherwise, individuals or groups might easily be tempted to engage in such criminal acts. Consider the 10/80/10 rule in security where 10% of the population is believed to be totally honest all of the time. 10% of the population is believed to be totally dishonest all of the time, and the remaining 80% are prone to dishonesty if there is opportunity. Sound security measures are not only a deterrent to possible criminal acts from the outside, but are also a valuable deterrent to what is considered “insider” crime, and may range from petty theft to fatal assault.

6) Sales Advantage:
It does sound a little incredulous at first to suggest that good security is somehow able to assist and actually increase sales, but it is a perfectly valid point. From experience, and particularly in industries such as the healthcare, retail malls and higher education, where security and safety is a major factor in where people go to get their medical treatments, but their goods and send their children to college, the perception of being safe and secure outweighs other deciding factors such as distance and services offered.

Indicating to a customer that you have carried-out a qualified Security Vulnerability Assessment (SVA), devised appropriate security design criteria, and implemented sound security measures will greatly aid in the customer’s perception of your company, and its ability to provide product or services without incident. In addition to establishing long-term customer relationships, such perception will often lead to increased sales as well as referrals from that customer to other potential customers. As such, there is certainly an addition to the “bottom line” that is both valid and significant.

As can be seen, the cost of not having adequate security may well outweigh whatever budget costs apply to actual security measures and systems at a facility.

There are, of course, other examples of where good security can add to the “bottom line”, but these are some of the major ones and well worth taking note of.