When a vendor is no longer able or willing to support its product effectively, the customer may be hung out to dry if there is a catastrophic software malfunction, and in any event will be unable to fix bugs, improve the program, adapt it to changes in the business, or add new functionality.

Software source code escrow is one way to mitigate this risk. For more information, check out the most recent TEC/IT Quarterly eNews from our friends on the Bryan Cave TEC/IT Team.