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I had to find a last minute hotel at the end of a 2 week trip, so went online. Expedia came up first, so I gave it a try, being a familiar name. I called in to confirm details since I travel with a special needs child, and the person was very pleasant and helpful. But the $76 price changed in 5 minutes to $84, which I accepted since there were warnings on the site about changes of prices. It then went to $99, but when I complained, the $84 rate was found again. Then two different taxes were…
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I booked a flight for the first time on Expedia today and was not happy. We went onto Expedia coupons first and registered first when we booked the
flight out total was listed as $1573.oo and then it listed $100.00 coupon bringing the total to $1473.00. I then added 102.00 for travel insurance bringing it back up to $1575.00. I then pressed complete order and the charges went to $1675.00! When I complained they just said sorry our coupons are for hotels. I told them that is not what the…
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OMG, worst stay ever, we returned to property after an event at Midnight,
we went to use the microwave and it blew out the lights, sat in the dark for two hours, finally we were given a flashlight to move OURSELVES to another room....dirty room to boot, called expedia to ask for a refund.
they called the hotel and refused since we stayed anyway...where else were we supposed to go after midnight.
Expedia is horrible, supervisors and all their customer service is nothing but lenghty transfers of…
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I have used Expedia in the past as they offered a cheaper flight then the actual airlines I was booking to NZ. However on this occassion they failed miserably on giving me the customer service and flights I wanted. The different memebers of staff I spoke to were saying contradictory things and lef tme not knowing where to turn. After a lot of back and forth it turns out they couldn't offer the flights advertised. I would have second thoughts before using Expedia again…
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Information shown on Expedia is going downhill. You find a vacation package for say $1400, then when you go to book it, the price jumps to $2200. Therefore you cannot rely on quoted prices.
Booking cars in UK - some companies do not have cars available for Expedia on weekends, even though the favourable weekly rate is shown. Expedia agents in Cairo are very pleasant, but give you inaccurate information. Waste hours of time.
Comments back to Expedia customer service result in a form letter…
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The only pro of booking with Expedia is that it's easy to use its search to find options that suit you and filter them according to your prefereces.
But once you find a decent deal, the best thing to do is to see if you can find that or a similar deal on another site.
Because, after that, your use of Expedia is extremely likely to go downhill.
Don't think of calling them, asking any questions, needing any explanations, making any changes to your travel plans whatsoever, making a valid claim…
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Booked a flight with Expedia from UK to Vietnam via Amsterdam and Guangzhou with China Southern Airlines. Had a good choice of airlines and prices from the original request.
Received an email a couple of weeks after the booking saying China Southern had changed time of one part of the flight by over 12 hours so I phoned and was told they would contact the airline for alternative options. I decided to wait to see if aternative flight options would be available. After having waiting one week and…
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Jackie63's Comment

Written on: 31/05/2012

i'm the one who wrote, booked one day, no flights the next.
couldn't get anywhere with Expedia, i rang China Southern direct uk office. phone picked up and spoke to a lady straight away, told her my concerns, she put me on hold, 2 mins later she was back to say, yes it was booked then cancelled next day, we refunded Expedia your costs on 25/05/12, if you don't receive your refund in 7 days ring me back and i will speak to them, might be getting somewhere ...

I booked 5 tickets with expedia.com.au. The fare advertised was $588.80 per person. When I finished the booking the cost was $600.40, but my e-tickets said $588.80. Expedia said the final price is the ticket price. They also said that they don't charge a Credit Card fee nor commission. So what is the difference?
I got another quote from Expedia for the same flights on the same date and it showed the lower price again.
I think it's a scam. Will never book with Expedia again. Now they play dumb…
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I booked an All incluive vacation from Expedica for Barcelo Maya Beach in Mexico. My wife and I got in Cancun but after serching I found out that I had no transportation from the Airport to the hotel which was around about a hour drive.I had to pay $120 for a ride to the hotel and around $100 to return to the airport after my week's vacation.
This was my first trip to Mexico but I was left with a bad taste because of this by Expedica. I contacted Expedica from the hotel and was told that this…
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Why Put the cheapest possible price for the hotel?
Im sure it is possible to get hotel prices at £50 a night if you book 3 months in advance but for most people this isnt possible. Why not put the average price or even the price that you are likely to pay.
Its very miss leading and makes finding a hotel much harder and longer...
The first 3 i clicked on here where advertised at CHF80 a night but when i click on them and go to book them its actually at least double that price.
…
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I booked a flight from expedia to Hawaii for my 25th wedding anniverary on January 26, 2012. My itenary changed 3 times by Feb. 21st. On Feb. 21st, I got a call from them saying that because of flight changes, I would not be able to make my connecting flight. I was at a Mardi Gras Parade and they kept me on phone 3 hrs. before they were able to find a flight to accomadate me. When I got my itenary, I noticed that I did not have a seat assignment to Hawaii. When I acquired with the airline…
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Good customer service is simple, listen to your customer and see how you can help them. Bad customer service is complicated, endless and leaves everyone exhausted. Expedia could have helped me quickly and completely. They partially helped me and hurt me. They could not acknowledge their mistake, one representative told me it was not possible for them to make a mistake, another dropped my call 3 times, another told me he would get back to me in 24 hrs. After 6 calls and 5 emails I got $50…
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Have booked at Expedia a few times, never had any problems. This year I tried to change the check-in date of one of my hotels a few weeks before departure, but Expedia would/could not help me, they boldly told me that I could cancel but my money would not be refunded. I called the hotel directly and was being told that if I had booked directly at the hotel it would not have been any problem, but that for now Expedia would have to cooperate, which they refused again. After speaking and pleading…
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It's incredible, The biggest operator in the world hasn't a good customer service! The fact: I booked a hotel in Paris the price was a slightly cheaper than other operators but when My family and I had a problem for the dates I try to call the call center and they told me I could not neither change my reservation nor be refunded. I tried via email, via fax: nothing.
I definitively don't recommend it even if the price is good…
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Due to the snow causing lots of delays at the time of our departure, we decided to check on the website of both Stanstead airport and the airline that we were flying with through expedia. When searching the flight number, we discovered that there was only ever one scheduled flight leaving to our destination at a different time to the one outlined on our itinerary. We phoned easyjet and confirmed that this was the only flight leaving and that there had NEVER been a flight scheduled to leave at…
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My experience is not as bad as many folks, but be warned about using their seat selector tool. I used it to check seats on an upcoming flight and even though I did not request a change, it sent something through that caused my seat reservations to disappear on one leg! When I wrote them asking them to fix it, they took no responsibility whatsoever - very poor customer service given that their system messed up and caused the problem.

If everything goes as planned Expedia is a great site, but the moment things go wrong they are no help at all. I recently planned a trip to Hawaii and even though I found the site helpful and the trip worth the money they really disappointed me in terms of their customer service. When one of our flights had mechanical problems and we missed the connecting one to the destination I called them to check in to see if there was anything we should do as we would no longer be following our planned…
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Staff are helpful although on last booking they failed to advise that airline might charge for luggage, which they did at the airport. On previous occasions, however, this did not happen! We have complained to Expedia who said they would come back to us but so far they have not.
They do offer a range of prices for flights and hotels, which we appreciated. If airline chosen usually charges extra for luggage customer should be advised when making the booking…
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We booked a flight and 6-night resort stay in Cancun through Expedia. The Expedia representative had told us our resort was all-inclusive, meaning that it would include all meals and alcoholic beverages. When we got there, the resort said that Expedia had not booked us with the all-inclusive option, and that would cost us an additional $960. Hotel staff told us this happened to Expedia guests all the time, and that it seemed to be a standard practice of Expedia to say it was all-inclusive…
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