Payment can be made online by all major credit or debit cards and paypal.

Our site uses the latest 128 bit SSL security, complying with and exceeding all necessary security requirements to protect your details. We do not store any sensitive information (card number, etc).

SSL encrypts your order online to avoid any decoding of that information of anyone other than the necessary processing parties. To check the security of your connection, look at the status bar of your browser window after accessing the server. If you see an unbroken key or a closed lock then, depending upon your browser, SSL is active. You can also double check by looking at the URL line of your browser - while accessing a secure server the first characters of the address will change from HTTP to HTTPS.

Can I change or cancel my order?

We are able to change or cancel orders in accordance with the Distance Selling regulations. If your order has been placed, but not dispatched, we will make the change or cancellation straight away wherever possible.

Please note we can make no guarantees to change orders prior to shipping but we will try our best to do so.

If you have already received your goods then we are happy to cancel or make changes in accordance with the UK Distance Selling Regulation and our Returns Policy. Please see our returns section for more information.

Delivery Information

We will endeavour to despatch items by 48 hour courier service to the UK and international signed for OVERSEAS- the same day, if paid for in normal working hours.

Returns

Returns Guarantee

• If for any reason there is a problem with your purchase, we request that the item is returned to us for assessment.• If they are an incorrect purchase or you have just changed your mind, we would be happy to offer a refund within 14 days of the dispatch date. (7 days for sale items)• All items must be returned in perfect unworn condition, in the original box.• Any free gifts sent with the item must be returned, unopened and unused. • All returns must be accompanied with the original despatch note

Where a product is faulty, damaged or mis-described, we will refund the original delivery charge. But not when a product is simply unwanted.*

* This policy does not affect your statutory rights relating to faulty or mis-described goods, or your right to cancel orders under the consumer protection (distance selling regualtions)

International Returns by post

Any unsuitable items should be returned to The Returns Department, Dinky Shoes, 8 Library Road, Kendal, Cumbria, LA9 4QB, UK. We will refund your payment card/paypal within two working days of receiving the goods as long as the goods are returned, unused, in a saleable condition and in original packaging within 28 days of date of purchase.

Please mark 'Returned Items' on both your parcel and on all paper work enclosed to prevent it incurring import charges and taxes. Dinky Shoes is NOT responsible for any return Custom charges made.

We do not offer the refund of postal costs incurred when you return items outside the UK, unless the item is faulty or damaged. If the item is faulty or damaged, we will replace or refund it upon receipt.

Refunding the Delivery Charge

If we have made a mistake on an item sent to you, or it is faulty or damaged, we will refund the delivery charges you have paid to receive the item. We will also refund the delivery charges if you are cancelling purchase within the cooling off period.

Your statutory rights are not affected by our returns policy and you will have the benefit of them too.

Established in 2004, Dinky Shoes has become a well known and very successful childrens shoe shop destination. Situated in Kendal, near the picturesque Lake District, Dinky Shoes offers the best selection of the worlds finest in branded childrens footwear. All of our shoes are individually chosen and are made of the highest quality materials, and to the top designs.