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FAQ

FAQ

What may we help you with?

Recruitment

What does the recruitment process look like?

The recruitment process can differ between each position but the basic approach involves an HR Interview followed by an interview with the hiring manager. There can then be tests added to the process for more technical roles i.e. Developers. As well as this the candidate should expect stakeholder interviews for more senior roles particularly if it’s a position with multiple dependencies.

I haven’t received an answer yet, who can I ask for an answer?

Firstly, we sincerely apologise if you haven’t yet heard back from us. Whilst we endeavour to get back to all applicants in a timely manner we hold our hands up that sometimes delays do occur. The best course of action in this instance would be to contact the Recruiter responsible for the vacancy and request an update. If you do not know who that Recruiter is you can always check out our page Meet our Recruiters.

What are the benefits?

All of our Betsson offices are unique and therefore the perks and benefits can vary a bit. However, it’s very important to maintain our high standards at all our locations and make sure all our employees get a competitive benefits package. Read more about the specific benefit packages for the different locations here.

Do you offer internships?

Betsson Academy is our internship programme in Malta: we offer internships every year in each of our locations.

On-Boarding

What can I expect when starting a new position at Betsson Group?

At Betsson, we believe that on-boarding done right drives productivity accelerates results and improves talent retention. It is a way to enable employees to deeply understand and align with the organisation’s culture and strategy. We make sure that the process is fun, engaging and holistic.In Malta, for example, we have a three-day induction training for our new customer service agents that covers a variety of topics. Everything from the company strategy to our products is introduced, and you also get to explore and test them. We end the induction with a short tour of the island. The on-boarding process continues throughout the first few months of joining with follow-up meetings, training that is focused on the specific role and of course taking part in team building events to make sure work is also fun!

Relocation

I’m moving from another country, can you help me?

Moving abroad means endless new opportunities, but also some quite big challenges. Luckily enough you don’t have to worry a bit; we will help you every step of the way. With 52 different nationalities in our seven offices, we’re a truly diverse and international company. Helping our people from all around the world to settle down in a new country is very important to us and our business. When you work at Betsson you should feel like home – wherever you are.

What’s offered in the relocation package?

We have an extensive relocation package designed to make the transition to your new home as smooth as possible. When moving to Malta, for example, our travel coordinator will book your flight and airport transfer, and you will be given the opportunity to stay in our company apartment for several weeks. Therefore, there’s no stress to have an apartment set up when you arrive, and you can take your time to find your perfect home. You’ll also get a relocation allowance that covers costs for extra luggage, shipment of boxes, etc.

Responsible Gaming

I have gambling problems. How and where can I get help?

Betsson provides easily accessible and highly trained customer service 24/7 and are able to guide customers to relevant help organisations in their respective countries and even localities. How to contact us!

What is Play Fair in respect of responsible gaming?

We have several safeguards in place to help prevent gambling problems, digital tools such as deposit limit setting, time limits, self-assessment tests, digital timeout/ self-exclusion sessions, the option of blocking access to certain product categories. Most importantly we have highly trained personnel who are able to pick up on cue’s in their interaction with our customers and refer them to appropriate help organisations. In addition, we also have various monitoring systems that together with our behaviour tracking tools give us a comprehensive picture of our customers playing behaviour and any deviations from the norm.

I have a question, how can I get in touch with customer service?

Our award-winning customer service is available 24/7, don’t hesitate to get in touch and we will gladly help out with all your questions or concerns. Each and every one of our brands has a customer support channel. 92% of all emails are answered within 60 minutes. Please reach out to us that way, then we know that you will receive the right kind of help from the start.

Betsson Group Affilliates

Where can I apply?

We are always looking for new, profitable partnerships, both online and offline. At present, all applications for the Betsson Group Affiliates program are Internet-based, thus you will have to contact Support on support@betssongroupaffilliates.com to sign up.

Once you sign up, your account will be reviewed by our Support team to make sure your profile meets our requirements. You will be notified once your account is approved and you can then log in to our affiliate’s website using your username and password. Once logged in you will have access to all our media gallery, including banners and direct links, and you will be able to view your stats at any time.

You will also receive a Wallet claim email to activate your Wallet account and from there you can withdraw your earnings according to the payment methods you set up.

Our Support team or your personal Key Account Manager will be there to help you to get started should you require any assistance!

I want to partner up with you, do you have an affiliate programme?

Yes! When a visitor to your site clicks a link, banner or any other type of marketing tool that we provide for you, that visitor will go to one of our partner sites. If the visitor registers and starts playing, then you will earn money from that player for as long as he/she plays at the site. Every time a player which is tagged to you makes a deposit and plays, you earn a commission from the revenue generated by their game-play.

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