ISS-USA is committed to providing services for children that are child-centered, and focus on the safety, well-being and permanency of the child. We provide case management, and other services, in over 120 countries around the world through our global network of social work agencies and providers.

Our system is simple. ISS-USA manages cases that are referred from an agency or individuals in the U.S. that need a service in a foreign country and cases referred by our network partners overseas that need a service in the U.S. We also provide interstate cases when the ICPC cannot be invoked.

We provide case management, and other services, in over 120 countries around the world through our global network of social work agencies and providers.

A comprehensive, community specific, report on the community to which a child has left, or may be returned. The report includes all resources available to the child and highlights dangers and deficits in the community that may pose a threat to the child.

You will receive a written report and a checklist of all resources, deficits and dangers in the child’s home community.

Home study being completed on a parent to determine if the person would be interested, able, and appropriate to care for the child and resume custody of that child.

You will receive a report with information about the parent as well as the living environment, financial stability and anything else applicable. If there are specific questions that need to be answered, you must provide these to the ISS-USA Case Manager in writing or on the referral form.

Home study being completed to determine if a relative would be interested, able and appropriate to care for the child temporarily. If the placement is intended as an adoption please see definition of “home study for adoption” below.

You will receive a report with information about the potential caregiver as well as the living environment, financial stability and anything else applicable. If there are specific questions that need to be answered, you must provide these to the ISS-USA Case Manager or in the referral form.

Home study being completed for adoption purposes, except when the home study must be conducted in a country that is party to the Hague Convention on Adoption.

You will receive a report with information about the potential caregiver as well as the living environment, financial stability and anything else applicable. If there are specific questions that need to be answered, you must provide these to the ISS-USA Case Manager in writing or on the referral form.

Protective Service Alert for a child in imminent danger of abuse or neglect in a foreign country. We will alert local law enforcement and/or child welfare agency that there is a threat to a child in their jurisdiction. We will also alert local law enforcement that a perpetrator of child abuse is living in, or moving to their jurisdiction. This is a similar service to calling a Child Abuse Hotline in the USA.

You will rarely receive a report for a PSA service. We will ensure that the appropriate child protection authority has been notified. The outcome of the case is up to the local jurisdiction. If you would like a formal report, please request a child welfare check.

Locating a parent to serve TPR. Legal papers must be provided to ISS-USA in the recipient’s native language.

You will receive the contact information of the person, if the person is found. If the person is not found you will receive a formal letter stating the efforts made.

If the person is found, the documents will be served to the person if they accept them. You will be notified of the date that the papers were delivered. If you require any further documentation, please provide the documentation to ISS when you make the referral.

Serving a variety of court documents such as Temporary Restraining Order, TPR or Notice of Child in Care. Legal papers must be provided to ISS-USA in the recipient’s native language.

If the person is found, the documents will be served to the person if they accept them. You will be notified of the date that the papers were delivered. If you require any further documentation, please provide the documentation to ISS-USA when you make the referral.

Providing expertise to legal, judicial, social service, and other interested parties to assist in permanency planning. This includes referring to appropriate federal, state and local governmental agencies, and other private, non-governmental agencies when necessary. For additional information see Technical Assistance.

Learn more about how we work with our network to provide these services on How We Work.