QuarkXPress

With the release of OS X 10.8 (Mountain Lion), Apple introduced a new security feature called Gatekeeper, which helps you to keep your computer free of malicious software. Gatekeeper allows only software from trusted sources to be installed: Apps from the Mac App Store, and apps from registered software vendors who have built their installers with a Gatekeeper signature.Because QuarkXPress 9.3 was released before Apple introduced this new feature, Gatekeeper (at its default settings) does not allow the installer for QuarkXPress 9.3 (or earlier) to launch.

However, there are two ways to install QuarkXPress 9.3 (or earlier) under Mountain Lion:

Control+click/right-click the installer icon and choose Open.

Open System Preferences, click Security and Privacy, display the General tab, and then click Anywhere under Allow applications downloaded from. (After installation, be sure to return this setting to its default state.)

While Quark has been testing with Mountain Lion for several months, it's sensible to wait for the final release version of a new operating system before certifying compatibility. With Mountain Lion now available, the team is now wrapping up testing. A free update for QuarkXPress 9 will be available in the coming days that adds compatibility with Gatekeeper and is officially supported on Mountain Lion. Until this upcoming version is released, Quark recommends that you use QuarkXPress 9.3 on Mac OS X Leopard, Snow Leopard, or Lion.

If you are getting ready to order an update of QuarkXPress or for an XTension or you need technical support from Quark you need to know your QuarkXPress serial number. Therefore you have to start QuarkXPress once. In order of your running operating system please follow the described instructions: For Macintosh:

Click into the main menue onto the tab "QuarkXPress" (left of the Apple Menu). In this menue you will find the option "About QuarkXPress." Click on this option while you hold down the option key "alt-button" on your keybord. This will open a window where you will find your QuarkXPress version, patch level, serial number, etc.

For Windows:

Click into the main menue onto the tab "Help". In this menue you will find the tab "About QuarkXPress." Click on this tab while you hold down the control key "strg-button" on your keybord. This will open a window where you will find your QuarkXPress version, patch level, serial number, etc.

"'Application' uses profiles not installed on the system" message displays

QuarkXPress 7.x – Mac OS, Windows

While starting QuarkXPress, it displays the error, "'This application' uses profiles not installed on the system." In the Profiles folder all profiles are there. How can I set my profiles up so that I don’t see this error every time I launch the application?

Background:

If the profiles used by QuarkXPress (or by a project that you are opening) are not located in their default profile location, the following message may display: "'Application' uses profiles not installed on the system."This error is generated at the time the application is launched.QuarkXPress is designed so that it will choose the profiles from the Required Components folder (Applications > QuarkXPress > Required Components). Due to user permissions set by the system for the files or folder, QuarkXPress is not able to access the profiles. It also tries to locate the profiles in the System Profiles folder, but if the files are not found there, it generates this error. In some cases, If you install while logged in as the Root user, this problem can be resolved by simply reinstalling QuarkXPress.

Solution:

Solution 1: Missing default profiles: Mac OS

This alert may indicate that QuarkXPress profiles have either been moved or were never installed correctly. To correct this situation on Mac OS:

Navigate to [drive]:Users:[current user]:Library/Preferences:QuarkLQuarkXPress 7.0. In this folder, delete the file named Color Manager.prf. Navigate to [drive]:Applications:QuarkXPress 7.0:Required Components:Profiles. Copy the six profiles from this location and paste them to [drive]:Library:ColorSync:Profiles. Navigate to [drive]:Applications:QuarkXPress 7.0:For System, double-click the "QuarkXPress Components" file, and reinstall the components in the default location.

Solution 2: Missing default profiles: Windows

This alert may indicate that QuarkXPress profiles have been moved or were never installed correctly. To correct this situation on Windows:

Navigate to [drive]\Documents and Settings\[current user]\Application Data\Quark\QuarkXPress 7.0. In this folder, delete the file named Color Manager.prf. Navigate to [drive]\ Program Files\Quark\QuarkXPress 7.0\RequiredComponents\Profiles. Right click on each profile and choose Install. (If the profile is already installed, the contextual menu will show Uninstall Profile.)

Solution 3: Missing custom profiles

This alert may also indicate that custom profiles used by a project or associated with QuarkXPress may be missing. If this is the case, copy the missing profiles into the following folder:

Mac OS: [drive]:Library:Colorsync:Profiles Windows: [drive]:\Windows\System32\Spool\Drivers\ColorIf the profiles are already there, verify that you have full read/write permissions for both the profiles and the "Profiles" folder.

If the error still occurs, then uninstall QuarkXPress, log in as the Root User (for Mac OS) or local admin (for Windows) and reinstall. For information on how to log in as the Root User on Mac OS, see docs.info.apple.com/article.html .

The practice of tagging text files with formatting tags allows you to import raw text files generated by database exports or online feeds into QuarkXPress using the XPress Tags filter. During the import process, the XPress Tags filter interprets the tags and communicates formatting information to QuarkXPress, which then applies the formatting to the imported text.In order for the tags to be read correctly by QuarkXPress 8, you not only need to enter the formatting tags for the text itself, but also need to prefix the tagged text with a tag that identifies the QuarkXPress version you are using and the text encoding tag.Header tags with older version information or no version/encoding information will cause QuarkXPress to import the text unformatted. Since QuarkXPress 7 and later are both Unicode and OpenType compliant, you may also want to double-check the tags that you have entered for the text to ensure that you are referencing font, style sheet, and OpenType options correctly.

Solution:

If your XPress Tags file does not import into QuarkXPress 8 with the correct formatting, open the text file with a text editing application such as BBEdit, Text Edit (Mac), or Notepad (Windows). if you import the text file into QuarkXPress 8 using the XPress Tags filter, the first line of text should read:

<v8.00><e8>

For Version 7.31 the syntax is:

<v7.31><e8>

These tags identify the text file as an XPress Tags file and the text encoding as Unicode. If these tags are missing, place them on their own line in the first line of text and re-save the text file.

IMPORTANT NOTE:

if you are going to use the <e8> Unicode encoding for the XPress Tags import, you must save the text file as a Unicode file. If you use an <e8> encoding and save the file as Mac Roman, it may crash XPress,or fail to import. The encoding tag, the saved XPress Tag file, and the encoding listed in the Import dialog should match for best results.

As was the case with QuarkXPress 7.x, you are allowed to install QuarkXPress 8 on two machines at the same time. This is called dual licensing. What is new with the release of QuarkXPress 8 is that these installations can be across platforms AND can be run concurrently. For example, if you are running Windows via VMWare or Parallels on your Mac, you can install and run QuarkXPress 8 at the same time in the Macintosh OS environment.

To combine palettes quickly and easily as a group, they can be saved as a "Set". First configure all required palettes in size and position on the screen and choose then under window "palette groups" -> "save palette groups as". Name the group and define a shortcut. If you want to hide all palettes, save a group consisting no palette and give it a shortcut.

Unfortunately QuarkXPress has no command to erase the palette groups easily. It is only possilbe to delte them manually: Macintosh HD -> user -> own folder -> Library -> Preferences -> Quark -> QuarkXPress 7. Here you will find all saved groups in the folder "Palette Sets". The groups are set as XML data and can thus be deleted.

The pages of a XPress document can just be copied via drag & drop in thumbnail view into another document. This does not work with masterpages, because the masterpages cannot be shown as thumbnails. But - if you minimize your document to thumbnail view and copy a page, based on a master page, into another document, you transfer a copy of your master page as well into your new document.

To convert older versions of QXPress documents to version 7 you have these alternatives:

Alternative 1:Complete new layoutTo make sure that documents are in perfect order, you can build them once again in version 7. The advanatage is that you can control all preferences as there are colours, styles and so on and define only these features you need to use.

If you want to use old textfiles, you can export them with TextTractorand import and format them newly in your version 7 document.

Alternative 2:Just open a document in version 7 and save it You can simply open your older XPress documents in version 7 and save them. This alternative works when there are no changes nor new functions or new pages and charts to build in. Thus you do have no risk that the imposition could change. Youshoul know, that the file ist not adapted to version 7 and unexpected reactions may happen.

Alternative 3:Generate a copy of a thumbnail If you have elaborate documents, which you need to work on in future, you should convert very carefully as follows:

Copy your old XPress document and the related pictures from server to your local workstation.

Open your old document in QuarkXPress 7, save and close again. This is the way to save all optimizations from version 7 in your document.

Open your file with Alt button pushed. This is the way to convert all objects in the file to XPress 7 objects.

Check all picture paths. If there are pictures missing or modified, adjust them, save and close the file again.

Set the zoom to M (miniature). Generate a new file (=project) with identical preferences and size as the "old" file. Set the zoom also to M and place both files side by side on your screen. Drag the content of the old layout on your new file. You have now an ideal "new" file with your "old" contents. Check the contents for new imposition and use the file.

Alternative 4:Converting all elementsThis method adapts the file largely to XPress 7, so that new functions like shadow and transparency can be used on all objects. For converting see the alternative above.

Alternative 5:Take-over of objectsIn general no pictures or text should taken over from an older file with "Copy & Paste" or "Drag & Drop". If you need just a few elements, convert the old file first to avoid problems.

Beginning with the update to QuarkXPress 7.3 five new languages are available

Beginning with the update to QuarkXPress 7.3 the user interface is available in Finnish, Croatian, Hungarian, Russian and Portuguese. Thus the number of supported languages in QuarkXPress 7 rises to 18. Furthermore this latest of quarterly published service updates considers the most frequently asked wishes for enhancement.

Opening a document is not possible with this version of QuarkXPress. [17]

Mostly it is possible to open a document with the correct version of QuarkXPress™ . The message "Opening this document with this version of QuarkXPress not possible" [17] will be shown under circumstances as follows:

Multilingual documentIf a document was saved from QuarkXPress as "multilingual", it can not be opened with a monolingual version of QuarkXPress. To open a QuarkXPress Passport document with a monolingual version of QuarkXPress, it has to be saved as "monolingual" before.

Different language versionsIf a document was saved in a far eastern version of QuarkXPress (Japanese, Korean, simplified Chinese or traditional Chinese), it can only be opened with far eastern QuarkXPress or QXPPassport versions. Software, fonts and systems for far eastern languages are often specified as "double byte software", because two bytes are necessary to describe a single font character. QuarkXPress versions in other than these languages can not open these double byte documents.

Hint: QuarkXPress double byte versions (far eastern) can open single byte documents (non far eastern). QuarkXPress converts the single byte document into a double byte document. Warning: If a conversion has been completed, the double byte document can not be opened with single byte versions of QuarkXPress or QXPPassport.

Demoversion of an extension installedA full version of QuarkXPress can start in demo-mode, if a demo or test version of an extension is loaded (whenever QuarkXPress starts in demo mode, a warning will be shown). Documents saved in demo mode can not be opened with the full version of QuarkXPress. They can be opened again when the demo version of the same XTension is loaded.

Hint: To get information about restrictions within XTension's demo versions ask the producer or read the documentation or Readme.

Documents were saved with a higher version of QuarkXPressDocuments, which were saved with a higher version of QuarkXPress, can not be opened with lower versions, except smaller revisions within one version. It is possible to open a document save in version 3.32 with version 3.31, because 3.31 as well as 3.32 are part of the same category. A document saved in version 3.3x can however not be opened with version 3.2, because 3.3x and 3.2 are different major versions. However it is possible to open QuarkXPress 4.11 with version 4.0, because version 4.11 saves all documents as version 4.0. Newer software versions always can open older document versions.

Hint: In the version number of Quark-Software the first number indicates a major version. Numbers after the major version indicate smaller revisions. Example: 3.32r2 means software version 3, major version 3, smaller revision 2 and patch revision 2.Hint: With the XTension MarkZTools documents of other program versions can be opened and saved.

Documents not saved by QuarkXPressQuarkXPress for Windows shows the warning [17], if you try to open a document that was not saved by QuarkXPress. The same warning [17] appears, when double clicking on a document not saved by QuarkXPress, which has the data name ending ".qxd" or "qxt." by chance.In the dialogue "Open" you can check in the field "file type", what sort of document you try to open in QuarkXPress for Windows. Documents, which have under Windows the ending "qxd." or "qxt." by chance, will get a creator code and document type as QuarkXPress documents when converting with PC Exchange to Mac OS or a NT-Server. If you try to open the document with QuarkXPress for Mac OS, you get the warning [17]. Hint: A document saved with QuarkXPress for Windows will possibly not be shown unter the dialogue "Open", if the correct three figure name extension misses.

Compressed dataFiles are often compressed and/or encrypted when sent via internet or stored space-savingly. When you try to open a compressed or encrypted document with QuarkXPress, you get the warning [17]. Such data must be decompressed or decrypted before opening.

Corrupt documentsCorrupt documents may cause a series of error messages, one of them [17]. If all above-mentioned causes can be excluded, the document itself is probably damaged. In such cases it is mostly impossible to recover the document, possibly MarkZTools XTension can recover the data.

This warning will be shown, when a file is damaged. Damages of this category are mostly difficult to recover. The warning "incorrect file format" means, that the flag for end of file is damaged or missing. This happens, when a file is saved incompletely or a system error occurs during the saving.

Recovering of a fileUnder Windows you can check the size of a file with the file manager, with the Windows Explorer or with the command attributes.

Under Mac OS you can click on the document icon to mark it. To get informations about the document, click command+I or check the command "Information" under the finder.

If the file has a correct size, copy the document into a new folder and name it "test.qxd". Now you can execute a technique, which is called "colour palette trick".

Start QuarkXPress, go to "show colours" and set the colour palette on the left side directly under the menu bar.

Click on the right lower edge of the palette and drag it until the palette fills the screen.

Choose "open" and select the file "test.qxd".

Push the option key (Mac OS) or the Strg-key (Windows) and click OK.

If this does not cause a warning, try to minimize the colour palette and work on the document.

If the Option "Auto Backup" for the program preferences was activated, try to open the automatically saved document. Under Windows you have to change the name ending from "asv." to ".qxd" in order to open the file with the program.

If there is no backup, copy the file from one device to another. When dragging to another drive or device, the document will be written anew and is then possibly to open.

If the QuarkXPress application is available on another platform, try to open the file on the other platform. Because QuarkXPress for Mac OS and QuarkXPress for Windows access the data lead-in differently, the file can probably be opened on another platform. If this works, you can save the file again and bring it back to the original platform and work on it normally.

You can also try to open the file with Microsoft Word with the option "all file types". If the document can be opened, there is only plain text available between the format codes. All informations about style, format and layout are lost.

Help with a XTensionUnder Mac OS the XTension MarkZTools is available, which probably recovers the document.

Possible causes for file damagesFiles can be amaged in various ways. The most damages happen because of incomplete saving actions. Incomplete saving actions happen, when the application is quit during the saving action or when the system crashes, or when during the saving action on a network drive the network crashes. Files can also be damaged, when the document is stored on a corrupt volume or the volume will be damaged later. Depending on the heaviness of a damage it is possible to recover a document or not.

Auto BackupWe recommend to use the function Auto Backup in the future, so that in case of damages not the complete document will be lost. If a file is corrupted, you still have a backup.

Amongst others EPS files contain informations about the fonts used in the document. If a printer font used in a EPS file is neither found on the computer nor on the printer, the font will be replaced with Courier. If an EPS file is imported into QuarkXPress, it will be shown on screen as a low res preview. The original PostScript data is not visible on the screen. Even when the preview appears correctly on the screen, replacing with Courier can still happen.

Solution:

Install the needed fonts on your printer.

or

Use the XTension ex EPSCreator. With this XTension fonts can be embedded in the file.