Vacancies

Operations Analyst

Job Ref: HCLG-2017

Location: London

Job Description

Leading card processor based in the City of London requires an Ops Analyst to work flexible shift hours.
This will also include some evenings and weekends.
This is an excellent opportunity for someone to grow client facing skills, analytical capabilities and technical knowledge.
Key responsibilities include, but are not limited to:
• First line Client support
• Phone based Client service to capture critical information, communicate changes and resolve issues appropriately to bring timely resolution.
• Understanding and supporting the delivery of Client service to exceed SLAs
• Level 1 analysis & investigation of Client service requests

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