The quest for know-how, know-why, know-what and know-who: using KAOS for enterprise modelling

While the field of information systems engineering is largely focussed on developing methods for complex problems and larger enterprises, less is done to specifically address the needs of smaller organizations like small and medium sized enterprises (SMEs), although they are important drivers of economy. These needs include a better understanding of the processes (know- how), why things are done (know-why), what concepts are used (know-what) and who is responsible (know-who). In this paper, the KAOS approach is evaluated as not only useful for developing software projects, but with the potential to be used for developing a business architecture or enterprise model. An example of KAOS is given, by way of illustration, and KAOS was applied in a case study by an SME’s CEO, which resulted in a set of questions for further research.

@inproceedings{2137549,
abstract = {While the field of information systems engineering is largely focussed on developing methods for complex problems and larger enterprises, less is done to specifically address the needs of smaller organizations like small and medium sized enterprises (SMEs), although they are important drivers of economy. These needs include a better understanding of the processes (know- how), why things are done (know-why), what concepts are used (know-what) and who is responsible (know-who). In this paper, the KAOS approach is evaluated as not only useful for developing software projects, but with the potential to be used for developing a business architecture or enterprise model. An example of KAOS is given, by way of illustration, and KAOS was applied in a case study by an SME{\textquoteright}s CEO, which resulted in a set of questions for further research.},
articleno = {3},
author = {Bernaert, Maxime and Poels, Geert},
booktitle = {CEUR Workshop Proceedings},
editor = {Dignum, Virginia and Hidders, Jan and Overbeek, Sietse},
issn = {1613-0073},
keyword = {Business Process Management,Requirements Engineering,Small and Medium Sized Enterprises,Goal Modelling,KAOS,Business Architecture,Enterprise Modelling,Enterprise Architecture},
language = {eng},
location = {Delft, The Netherlands},
pages = {3:15--3:16},
publisher = {Virginia Dignum, Jan Hidders, Sietse Overbeek},
title = {The quest for know-how, know-why, know-what and know-who: using KAOS for enterprise modelling},
url = {http://ceur-ws.org/Vol-800/paper-1-1.pdf},
volume = {800},
year = {2011},
}