Lexmark Firmware Update Warning On Compatible Cartridges

Article was created on:

2011-02-01 16:01:31

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It is understood Lexmark have released a firmware update for printers to prevent the use of compatible cartridges in the printer. This update does not apply to older versions of the Lexmark printers, however all new printers in the new Lexmark range come with preloaded updates.

Customers are advised to test their compatible inks and should not accept the update on the printer in order to use the compatible cartridges.

1. Uninstall the printer drivers/software for the machine in question. 2. Re-install the printer driver/software with disconnected internet connection and ignore the prompt when the upgrade is offered again.

If this action doesn't work then please don't hesitiate to contact our customer service department.