Frequently Asked Questions.

If 95.2% of people cover the fees, how much do we pay?

Averagely, only 0.3% + 0.96p per transaction.

Yes, really, the highest you'll directly pay per transaction is 0.3% + 0.96p if your charity experiences the consistant tendancy that almost all supporters cover Everfund's and Stripe's processing fees on behalf of your charity. Averagely you will only pay 4.8% of your processing fees as 95.2% of people cover the fees. Our basic plan has the highest transaction fee of 5% plus Stripe's, but you can even reduce this further by upgrading your plan to Pro or Enterprise or contact us to find out how to reduce your Stripe's fee.

Are there fixed contracts?

Basic and Pro plans have no fixed contracts and no commitments.

There are no commitments on our Basic and Pro plans which means you can join our platform without having to worry about fixed ongoing costs before you've even started. Enterprise plans are custom and we'll arrange contracts that suit the service you need for a great long term relationship with us.

When donations are made, when does the money appear in our bank?

Typically within a few days of a successful donation

You'll recieve your donations instantly into your Stripe account which you'll set up or connect with us. Stripe will send the money in lumps to your bank account normally within days, but the first payout may take up to 7-10 days. You can find out more on this topic within Stripe's documentation: https://stripe.com/docs/payouts.

When does Everfund take their trasnaction fee?

When a successful donation is made

Everfund's transaction fee is taken as soon as a successful donation is made, meaning you always know the exact amount of money to be paid-out to your account. This transaction fee includes Stripe's fee.

Is Everfund secure?

Security is our number one priority

We host all of our services within the UK, meet all of the latest SCA and PSD2 regulations and requirements and use the latest security and data protection technique available. We use the popular and secure gobal payment processor, Stripe, to ensure we do not touch any sensitive payment details. On top of this we have our Cyber Essentials certificate to ensure all of our internal systems are free from cyber threats.

Is training and support provided?

Yes, training and support are provided with every plan.

Customers on the Basic plan get access to a video call training session if they choose they need it and have access to normal support. All our paid plans have priority support and you'll have the option to have an in-person training session at your location.

Contactless Enabled Donation Points.

1

Sign up to one of our plans.

First we'll need you to sign up to any of our plans to get your account set up with us. Once set up, talk to us about your requirements and we'll aim to get your Donation Points to you within 1-2 weeks.

2

Choose your need, quantity and form.

Our Donation Points come in the form of contactless enabled print which means we can turn anything from a poster to a fundraising pack into a digital donation point.

3

Create your artwork or we can.

Once your Donation Points are chosen, you'll need to follow our guidelines to produce artwork for them, or we can design artwork for you for a simple one-off fee.

Contactless Enabled Donation Points | Frequently Asked Questions.

How much do they cost?

As little as 50p each

We use some of the latest contactless technologies and embed them into everyday print media to make ultra low cost Donation Points. With costs as low as 50p per Contactless Enabled Donation Point when bought at scale, you can have 100s if not 1000s for the same price as just 1 contactless donation terminal. Prices soley depend on quantity and what print form you end up choosing.

Can donation points be uniquely identifiable?

Each one can be tracked uniquely, or you can choose to only track a batch or group

You can either choose to order your donation points with a unique identity so you can track the performance of each and every donation point or you can have a general identification for a group or batch which you define in the dashboard.

What data can I track from donation point IDs?

When you assign IDs to you donations points, it's up to the imagination what's possible

Along with the usual performance and engagement insights you'll get with Everfund's donation points, you can also assign custom tags to your donation point IDs. You can tag a group, batch or individual donation point IDs so you know which location, event, campaign or fundraisor has performed the best. Tags will show on the donation summary itself or you can filter and see all donations with a specific tag.

Do I need power and can I place my donation points anywhere?

No power is needed and they can be placed anywhere!

Our contactless enabled donation points use technology which doesn't require any power to work. They can also be placed anywhere you like as long as they don't come into contact with metal or large magnetic fields. If you're looking to place them outside, tell us and we'll recommend a weather proof protection to whichever form of print you decide to purchase from us.

Ready to start?

Contact us and choose to start with our free Basic plan or inquire about our Pro or Enterprise plans for your charity to access the best of Everfund.