Other Answers

I had the same problem. You probably don't have the crank do you? To get that go to the originally locked door of the hallway where you first encountered the licker. Move the tray thing to the end where there is a cabinet. Climb on the tray and there is the crank. Now go to the third floor and use the crank on the square hole. Climb up the ramp and use the gear. Voila you have the knight plug. Slide down the shoot, and enjoy the horrible death of Ben. Hope I could help!

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