After being battered by their custoemrs on BBC three counties radio on 1 December 2017, Bovis homes issued the following (somewhat overly familiar) statement:

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"We are absolutely committed to resolving all remaining items for our customers at these locations. In understanding and addressing these issues, we recognised that we needed to review our build programmes and inspection processes to ensure we deliver quality homes for all of our customers going forward, and our current customer survey scores reflect this improvement.

At Flitwick, for instance, eight out of ten 2017 customers would now recommend us to family and friends.

We are equally determined to make things right for any 2015 and 2016 customers with legacy issues and apologise to them if we have not delivered the high levels of quality and service they rightly expected. Our local teams are working closely with them and our contractors to resolve any remaining issues with their homes, and on occasion this has involved providing alternative accommodation for the duration of the work.

We are meeting all reasonable costs associated with these relocations and engaging with customers to meet their individual needs wherever possible to keep disruption to a minimum. The work is progressing well, with much of it now complete and some remaining work moved into early 2018, with the agreement of customers, to avoid disruption over Christmas."

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New Home Blog - New Home Expert is committed to providing help and advice for people having issues with their new homes and difficulties with house builders as well as helping potential buyers reduce the risk of possible problems if they do buy.

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