We have a specialist claims team on hand to guide your clients’ through the claims process from start to finish providing peace of mind and dedicated expert advice.

Here is a quick guide to the types of claims covered in our landlord policies:

Rent Guarantee

We will pay the amount of undisputed and unpaid rent before vacant possession is obtained.

Eviction

We will pay the costs and expenses associated with obtaining vacant possession of the insured property at the expiry of a valid notice to quit being served.

Rent Recovery

We will pay the costs and expenses associated with the pursuit of undisputed and unpaid rent in relation to the insured property.

Tenant Property Damage

We will pay the costs and expenses associated with the pursuit of costs of any damage resulting from the tenant failing to return the insured property in the same condition as at the commencement of the tenancy.

Legal Defence

We will pay the costs and expenses for defending your clients’ rights relating to any prosecution in a criminal court arising from the letting of the insured property.

Property and Squatter Protection

We will pay the costs and expenses associated with the pursuit of legal proceedings in relation to the insured property with respect to nuisance, trespass, an unauthorised occupation and/or damage caused to the insured property by a third party

Claims can be reported 24 hours a day, 365 days a year via our exclusive online broker portal, Connect, where you can also track the progress of a current claim.

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MSL is a trading name of MSL Legal Expenses Limited which is registered in England and Wales under Company No. 2210857, authorised and regulated by the Financial Conduct Authority under firm reference No. 311676. MSL Legal Expenses Limited is regulated by the Claims Management Regulator in respect of regulated claims management activities; its registration is recorded on the website www.claimsregulation.co.uk. MSL is a trading name of MSL Vehicle Solutions Limited, registered in England and Wales under Company No. 01462953. MSL Vehicle Solutions Limited is authorised and regulated by the Financial Conduct Authority under firm reference No. 096544. You can check the status of both companies on the Financial Services Register.