FAQ

We only work with professional dog walkers. Each dog walker has gone through a long and thorough process in order to become part of our team. All of our team members are properly trained and experienced in dog handling. We guarantee every dog walker is reliable, professional, and trustworthy.

Before any service is ordered, you and your dog are entitled to a free meet and greet. This meet and greet will take place with one of our team members and will take place at a time and place agreed upon by the you and the area manager. We cannot guarantee that the area manager who will be meeting you at the meet and greet will be your primary dog walker. If your dog walker changes throughout the service, we can provide another free meet and greet based upon availability.

At Dogiz we work as a team. This means you will be assigned a primary walker, but we cannot guarantee that the same dog walker will come every time. Should your dog walker change, another dog walker from our team will be their replacement. This allows for consistency in service.

At Dogiz walks are done in groups (unless specified otherwise). We believe that socialization is important for the dogs. Our walks are group walks of up to four dogs. We make sure that all the dogs get along with one another and they are all happy on their walks.

All orders are to be scheduled via the Dogiz app. On the app you are able to make a regular order or a recurring order. A recurring order is automatically updated for you. You will receive notifications of orders that have been accepted and dismissed. Any last minute orders will be accepted based upon availability.

If your dog has any special needs, please let us know beforehand. It is best to let us know as much about your dog as possible. You can note any special needs arrangements your dog requires in the final booking screen. Our team will review it and will let you know if there are any issues that might prevent us from taking your dog.

You are able to track each walk live via the Dogiz app. Each walk is tracked via GPS so you know exactly where your pup has travelled. You receive a notification every time your dog has been picked up and again when they are dropped back off. At the end of each walk you receive a walk summary, which details how the walk was and includes a map of where your pup walked.

Payment is taken via credit/debit card. The card you added when making a booking is the card that payment will be deducted from. After each payment, you receive a detailed invoice straight to your e-mail.

You have the ability to cancel any order up to 24 hours before the start time of the order. If you choose to cancel an order within those 24 hours, please let us know and we will cancel them for you. Any order cancellations past 9:00 AM of the same day are charged in full price.

At the meet and greet, you can give the area manager a copy of your house key. The area manager will make sure the key is properly kept. If you choose not to give the area manager a copy of your key, you can show the area manager where the key will be kept.

No service can be provided unless we are shown proper documentation that shows your dog has been vaccinated accordingly. We will ask for such documentation at the meet and greet. If you cannot provide this at the meet and greet, then we would need to see such documentation prior to the first walk.

Please make sure to let us know if your dog has any behavioral issues or anything about your dog’s personality that we need to know. This will help us place your dog in the proper group. This will also prepare us for any situations that may arise.

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