In this unprecedented global climate, the health and safety of our associates and customers is top priority at eBags.

To support the worldwide efforts to slow the spread of the Covid-19 virus, we are encouraging all of our employees to work remotely during that period.

We continue to monitor the updates from federal, state and local officials, and are actively following guidance and recommendations from the Centers for Disease Control (CDC). We will provide further updates as the situation continues to develop.

We’re committed to standing by you at this uncertain time. To that extent, you can reach us:

Customer Service Team: We will continue to provide you with exceptional customer service via email and chat. Our Customer Service team is ready to help with your questions. Email help@ebags.com, chat live by visiting the help center or call us at 1-800-820-6126

eBags.com: Remains open for business but we recognize some deliveries may take a few extra days. We will also allow customers to return items outside of our normal 30 day return window by contacting our customer care team.

Social Media Channels: If you need us reach out. We’re staffed remotely to be able to respond as quickly as possible.

We thank you for your patience and understanding during this extraordinary time. By working together responsibly, we will overcome this challenge. And when the world is ready to travel again, eBags will be ready to join you.

Some coupons & discounts are not applicable to certain brands or products. Additional discounts & coupons are also not applicable to items that are marked as:

Everyday Value

Top Deals

Extreme Deals

Black Friday Deals

Cyber Monday Deals

Terms & Conditions for eBags Coupons and Discounts

At eBags, Free Shipping, Percent Savings, Dollar Savings and Reward offers are all considered to be promotional offers. Free Shipping is not available to Alaska or Hawaii.

Coupons and discounts apply only to available inventory and your next purchase. We're sorry, but we do not offer rain checks. Coupons and discounts may not be combined with other coupons or discounts. Coupons and discounts may not be applied to the purchase of email gift certificates or to eBags corporate sales orders.

Free Shipping promotions are determined based on the total pre-tax value of the items in your shopping cart after any discounts have been applied.

FREE standard shipping on ALL orders over $49 within the contiguous 48 United States. Free Shipping is not available for Alaska or Hawaii.

Packing & Shipping Your Returns

Pack the items securely in the original shipping cartons, if possible, with the original hang tags attached.

Tape the shipping label securely to the carton. Take care to make sure you can clearly read the address to which it will ship

If you receive multiple return labels for items you intend to return together, or are returning multiple purchases together, please contact us at 1-800-820-6126, to prevent any problems or delays in processing your refund.

Present the package to any UPS driver, or drop the package at any authorized UPS shipping outlet. If your place of business has a UPS account, the package can be picked up at no additional cost with your daily UPS pickup.

Some coupons & discounts are not applicable to certain brands or products. Additional discounts & coupons are also not applicable to items that are marked as:

Everyday Value

Top Deals

Extreme Deals

Black Friday Deals

Cyber Monday Deals

Terms & Conditions for eBags Coupons and Discounts

At eBags, Free Shipping, Percent Savings, Dollar Savings and Reward offers are all considered to be promotional offers. Free Shipping is not available to Alaska or Hawaii.

Coupons and discounts apply only to available inventory and your next purchase. We're sorry, but we do not offer rain checks. Coupons and discounts may not be combined with other coupons or discounts. Coupons and discounts may not be applied to the purchase of email gift certificates or to eBags corporate sales orders.

Free Shipping promotions are determined based on the total pre-tax value of the items in your shopping cart after any discounts have been applied.