We sincerely regret that your launch week festivities in Loadout were far more difficult than a zero gravity oil-wrestling match against Helga. We know you’d much rather be blowing limbs off Axl and watching T-Bone rain back down as a chunky meat-fountain than reading this email. And we absolutely want you to be in the game and causing as much carnage as you can possibly create.

As many of you are already aware, technical issues occurring within hours after the game’s launch led to players experiencing difficulty getting into matches. Despite our preparations for launch, our infrastructure was not sufficient to handle the absolutely massive influx of players we have experienced. The response to Loadout’s debut as a Free To Play title has been nothing short of astounding.

We hear your frustration, and we are working around the clock as quickly as we can to correct the issues you are experiencing. We have applied several optimizations to improve our systems and to better handle the global crush on Loadout, and we continue to monitor the game 24/7. We will continue to take further measures to create a positive experience for our players.

Our web server is currently being Juiced to better communicate with you. In-game, the matchmaking system is getting some Healing love as fast as humanly possible. Keep listening for our posts and contributing feedback for the future of Loadout on the Steam Forums, Facebook, and Twitter so you are up to speed on the latest status.

Once the dust settles, we will definitely make it right with you. For now, we are focused on resolving the issues at hand. You’ll hear from us again soon.

Had a few games and I've enjoyed the majority of it.Most of the time I haven't got a clue whats going on for the first few minutes or so and that means I'm running about getting owned left and right, so it feels a lot like TFC in that respect...

Some of the better games are when you get a bunch of fairly new guys in balanced teams. The worst games are where you get experienced guys against a bunch of nubs and it's just nub genocide.I'm lucky if I've played it for more than 1-2 hours so far though to be fair.