Next Day Delivery is not available when ordering on a Saturday, Saturday orders will be delivered on the Monday.

Track Your Order

There are two ways you can track your order:

Use the link in your confirmation email

Go to www.myyodel.co.uk and enter your tracking number (this can be found in your confirmation email) in the space provided

If you have lost your tracking number, simply log in to your account, select the order and click on the tracking number link.

Additional Information

A safe place or a neighbour can be specified in the checkout where the courier can leave your parcel if you are not home.

During busy periods the cut-off time for next day delivery may be earlier.

Unfortunately this service is not currently available in the Channel Islands. Orders for Northern Ireland and AB postcodes will take an extra day to arrive. Highlands and Islands take up to 5 working days after the nominated day selected.

Your estimated delivery date will be indicated on the Store Finder page at checkout.

You will be notified by e-mail when your order arrives and is ready to collect.

Collect from store. Please bring your confirmation email (simply show the email on your phone or print) and either your payment card or photo ID (passport or driving licence).

Track Your Order

You can track your order by either using the link in your confirmation email or by going to www.dpd.co.uk - entering your tracking number (this can be found in your confirmation email) in the space provided.

If you have lost your tracking number, simply log in to your account, select the order and click on the tracking number link.

Additional Information

During busy periods the cut-off time for next day delivery may be earlier.

Pick up from other Arcadia stores including Burton, Evans, Miss Selfridge, Wallis and selected Tesco stores. Orders cannot be collected from Outfit stores or Dorothy Perkins concessions in department stores.

Unfortunately we are not able to allocate a specific time slot for deliveries. Hermes, our Standard Delivery couriers deliver between the hours of 7am and 7pm. Yodel, our Nominated Day Delivery couriers deliver between 7am and 9pm, during busier periods they can sometimes deliver later in the evening.

Do I need to be home for my delivery?

No. A signature is requested however if you are not in our couriers will leave your parcel in a secure location at your property or with a neighbour. The courier will leave a card to notify you where your parcel has been left or to explain how to rearrange delivery. Your order will be held at your local depot for 5 days prior to being returned to us for a refund.

If you wish to collect your parcel from a Yodel depot (Next Day and Nominated Day only) contact Yodel via its online tracking system. You will need to present two forms of identification when collecting your order, one photographic (passport or driving licence) and one proof of name and address (utility bill or similar).

Can someone else pick my order up from Store or ParcelShop?

Yes. If you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours.

Can I change my delivery address?

Unfortunately we cannot cancel an order or change a delivery address once the parcel has been despatched.

Do you deliver on a bank holiday?

No. Orders placed during a bank holiday period will take an extra working day to arrive.

Unfortunately we are not able to track standard collect from store orders. Collect from store express orders are tracked.

Will I receive mobile text updates?

Customers that select Nominated Day Delivery and include their mobile number at checkout will receive delivery updates via text message. Couriers will text an approximate time frame for delivering your order on the day of delivery.

I paid with PayPal, what do I need to Collect From Store?

Please bring the card that is linked to your PayPal account.

More Questions?

If you have any other questions regarding delivery please see our Help & Support pages here.

Whether you're just across the channel or far, far away, distance won't stop us getting all your DP treats delivered.

All orders to USA, France, Germany, Ireland and parts of Europe, Malaysia, Singapore and Thailand, will be processed through the relevant site – we no longer offer delivery to these countries from our UK site. Please select your shipping destination from the country selector at the top of the page.

Countries we deliver to

We currently offer Standard Delivery to the following international destinations:

Our International Sites
All orders to USA, France, Germany, Ireland and parts of Europe, Malaysia, Singapore and Thailand, will be processed through the relevant site – we no longer offer delivery to these countries from our UK site. Please select your shipping destination from the country selector at the top of the page.

Countries we deliver to

We currently offer Tracked & Faster Delivery to the following international destinations:

Albania

Tracked and Faster
Delivery time (up to): 5 days
Cost: £25.00

Anguilla

Tracked and Faster
Delivery time (up to): 4 days
Cost: £30

Argentina

Tracked and Faster
Delivery time (up to): 4 days
Cost: £25

Armenia

Tracked and Faster
Delivery time (up to): 6 days
Cost: £10

Australia

Tracked and Faster
Delivery time (up to): 4 days
Cost: £20

Azerbaijan

Tracked and Faster
Delivery time (up to): 7 days
Cost: £22

Bahamas

Tracked and Faster
Delivery time (up to): 3 days
Cost: £40

Bangladesh

Tracked and Faster
Delivery time (up to): 5 days
Cost: £20

Barbados

Tracked and Faster
Delivery time (up to): 4 days
Cost: £30

Bermuda

Tracked and Faster
Delivery time (up to): 4 days
Cost: £30

Bolivia, Plurinational State of

Tracked and Faster
Delivery time (up to): 6 days
Cost: £25

Bosnia and Herzegovina

Tracked and Faster
Delivery time (up to): 5 days
Cost: £22

Brazil

Tracked and Faster
Delivery time (up to): 5 days
Cost: £20

Brunei Darussalam

Tracked and Faster
Delivery time (up to): 4 days
Cost: £18

Bulgaria

Tracked and Faster
Delivery time (up to): 6 days
Cost: £25

Cambodia

Tracked and Faster
Delivery time (up to): 6 days
Cost: £25

Canada

Tracked and Faster
Delivery time (up to): 3 days
Cost: £20

Cayman Islands

Tracked and Faster
Delivery time (up to): 4 days
Cost: £30

Central African Republic

Tracked and Faster
Delivery time (up to): 8 days
Cost: £30

Chile

Tracked and Faster
Delivery time (up to): 4 days
Cost: £25

China

Tracked and Faster
Delivery time (up to): 5 days
Cost: £20

Colombia

Tracked and Faster
Delivery time (up to): 4 days
Cost: £25

Cook Islands

Tracked and Faster
Delivery time (up to): 9 days
Cost: £35

Croatia

Tracked and Faster
Delivery time (up to): 5 days
Cost: £22

Czech Republic

Tracked and Faster
Delivery time (up to): 4 days
Cost: £10

Denmark

Tracked and Faster
Delivery time (up to): 3 days
Cost: £12

Djibouti

Tracked and Faster
Delivery time (up to): 6 days
Cost: £30

Eritrea

Tracked and Faster
Delivery time (up to): 7 days
Cost: £30

Falkland Islands (Malvinas)

Tracked and Faster
Delivery time (up to): Not available

Faroe Islands

Tracked and Faster
Delivery time (up to): Not available

French Guiana

Tracked and Faster
Delivery time (up to): 6 days
Cost: £40

French Southern Territories

Tracked and Faster
Delivery time (up to): Not available

Gambia

Tracked and Faster
Delivery time (up to): 7 days
Cost: £30

Greenland

Tracked and Faster
Delivery time (up to): 3 days
Cost: £20
Not available

Guadeloupe

Tracked and Faster
Delivery time (up to): 4 days
Cost: £30

Guyana

Tracked and Faster
Delivery time (up to): 5 days
Cost: £40

Hong Kong S.A.R. of China

Tracked and Faster
Delivery time (up to): 3 days
Cost: £20

Hungary

Tracked and Faster
Delivery time (up to): 5 days
Cost: £14

India

Tracked and Faster
Delivery time (up to): 4 days
Cost: £20

Jamaica

Tracked and Faster
Delivery time (up to): 4 days
Cost: £25

Japan

Tracked and Faster
Delivery time (up to): 3 days
Cost: £20

Kazakhstan

Tracked and Faster
Delivery time (up to): 6 days
Cost: £22

Kenya

Tracked and Faster
Delivery time (up to): 3 days
Cost: £20

Kiribati

Tracked and Faster
Delivery time (up to): Not available

Korea, South

Tracked and Faster
Delivery time (up to): 4 days
Cost: £20

Kyrgyzstan

Tracked and Faster
Delivery time (up to): 6 days
Cost: £22

Latvia

Tracked and Faster
Delivery time (up to): 6 days
Cost: £16

Libya

Tracked and Faster
Delivery time (up to): 6 days
Cost: £22

Lithuania

Tracked and Faster
Delivery time (up to): 6 days
Cost: £16

Macao

Tracked and Faster
Delivery time (up to): 4 days
Cost: £22

Madagascar

Tracked and Faster
Delivery time (up to): 6 days
Cost: £30

Maldives

Tracked and Faster
Delivery time (up to): 6 days
Cost: £35

Marshall Islands

Tracked and Faster
Delivery time (up to): 5 days
Cost: £14
Not available

Mexico

Tracked and Faster
Delivery time (up to): 5 days
Cost: £20

Moldova, Republic of

Tracked and Faster
Delivery time (up to): 5 days
Cost: £35

Morocco

Tracked and Faster
Delivery time (up to): 3 days
Cost: £25

Nepal

Tracked and Faster
Delivery time (up to): 6 days
Cost: £22

New Caledonia

Tracked and Faster
Delivery time (up to): Not available

New Zealand

Tracked and Faster
Delivery time (up to): 4 days
Cost: £20

Niger

Tracked and Faster
Delivery time (up to): 8 days
Cost: £30

Norway

Tracked and Faster
Delivery time (up to): 6 days
Cost: £30

Oman

Tracked and Faster
Delivery time (up to): 3 days
Cost: £20

Pakistan

Tracked and Faster
Delivery time (up to): 5 days
Cost: £20

Palau

Tracked and Faster
Delivery time (up to): 5 days
Cost: £18
Not available

Panama

Tracked and Faster
Delivery time (up to): 4 days
Cost: £25

Philippines

Tracked and Faster
Delivery time (up to): 5 days
Cost: £20

Poland

Tracked and Faster
Delivery time (up to): 5 days
Cost: £12

Puerto Rico

Tracked and Faster
Delivery time (up to): 5 days
Cost: £25

Romania

Tracked and Faster
Delivery time (up to): 6 days
Cost: £20

Samoa

Tracked and Faster
Delivery time (up to): Not available

Sao Tome and Principe

Tracked and Faster
Delivery time (up to): Not available

Serbia

Tracked and Faster
Delivery time (up to): 7 days
Cost: £22

Seychelles

Tracked and Faster
Delivery time (up to): 9 days
Cost: £35

Solomon Islands

Tracked and Faster
Delivery time (up to): Not available

South Africa

Tracked and Faster
Delivery time (up to): 4 days
Cost: £18

South Georgia and the South Sandwich Islands

Tracked and Faster
Delivery time (up to): 6 days
Cost: £25

Sri Lanka

Tracked and Faster
Delivery time (up to): 4days
Cost: £18

St Kitts & Nevis

Tracked and Faster
Delivery time (up to): 4 days
Cost: £30

St Lucia

Tracked and Faster
Delivery time (up to): 4 days
Cost: £30

St Pierre & Miquelon

Tracked and Faster
Delivery time (up to): 5 days
Cost: £14
Not available

St Vincent & the Grenadines

Tracked and Faster
Delivery time (up to): 4 days
Cost: £30

Suriname

Tracked and Faster
Delivery time (up to): 6 days
Cost: £40

Svalbard and Jan Mayen

Tracked and Faster
Delivery time (up to): Not available

Sweden

Tracked and Faster
Delivery time (up to): 5 days
Cost: £14

Taiwan, Province of China

Tracked and Faster
Delivery time (up to): 3 days
Cost: £20

Togo

Tracked and Faster
Delivery time (up to): 8 days
Cost: £30

Tunisia

Tracked and Faster
Delivery time (up to): 4 days
Cost: £30

Turkey

Tracked and Faster
Delivery time (up to): 3 days
Cost: £20

Turkmenistan

Tracked and Faster
Delivery time (up to): 7 days
Cost: £30

Tuvalu

Tracked and Faster
Delivery time (up to): Not available

United Kingdom

Express Delivery
Delivery time (up to): 1 day
Cost: £5.95-£7.50

Uruguay

Tracked and Faster
Delivery time (up to): 4 days
Cost: £14

Vanuatu

Tracked and Faster
Delivery time (up to): 8 days
Cost: £40

Vietnam

Tracked and Faster
Delivery time (up to): 4 days
Cost: £35

Virgin Islands, British

If you have a problem with your order or have trouble tracking your delivery please contact our Customer Care team via email. Please quote your order reference number, your full name, billing address and contact telephone number. One of our Customer Care team will provide an initial reply to you within 48 hours.

Alternatively you can call our Customer Care team on the numbers shown below. The team is available from 9am to 11pm GMT on weekdays, and from 9am to 6pm GMT on weekends and most UK bank holidays.

Yes. All orders to USA, France, Germany, Ireland, parts of Europe, Malaysia, Singapore and Thailand will be processed through the relevant site – we no longer offer delivery to these countries from our UK site.

Can I use my existing account on the International sites?

Yes. Although it will be as if you are logging in for the first5 time, account and order history will start afresh. To access old information, you’ll need to log in to the UK site to see it.

Do I have to pay import duties and taxes?

All orders are still shipped from the UK and customers will be responsible for paying any applicable import duties and taxes. Charges are based on the contents of the order. Customers are advised to contact their local customs office for current import regulations.

Can I cancel my contract?

If you are an EU customer in the European Union you have the right to cancel your contract within 14 calendar days from the day after the date you received your order. This right does not apply to items that have been sealed for hygiene reasons (swimwear, pierced jewellery) if the seal has been broken. You will be responsible for the cost of returning a cancelled order to us.

Complete the cancellation form enclosed with your order (or complete online in your account page) and include it with the items when you return them. Alternatively, write to us via email or include a letter with your items stating you wish to cancel your contract and include your full name, address and order number.

Please refer to Terms & Conditions for more information.

Can I nominate a day for my delivery outside of the UK?

Unfortunately, Nominated Day Delivery is not available at this time for international destinations.

More Questions?

If you have any other questions regarding delivery please see our Help & Support pageshere.

Unhappy with your item? Don't worry. We've made returning items simple and easy so you can spend more time browsing to find something you love.

Customers in the UK will have received a freepost returns label with their order which can be attached to the original packaging.

Proof of Postage

Please ask the Post Office for your proof of posting certificate (receipt) and retain it for your reference.

Parcels over 5kg

You will need to split your order so that each returned parcel weighs under 5kg and put a returns label on each of them. Please download a second returns label here. Please write your order number on any additional returns labels.

Refunds

Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you once your parcel has been received and your refund has been processed.

Items that are part of our brands & collections can only be returned via post or ParcelShop

Please Note: not all items can be returned to store. Items that are part of concession brands and selected ranges such as Tall and Maternity can only be returned by post or ParcelShop. Please refer to the list below for the full list of DP brands, ranges and concessions.

Items that cannot be returned to store are identified on site with a prefix of * or **.

International purchases can only be returned by post, at your own cost.

Unfortunately our stores outside of the UK and Republic of Ireland currently do not offer refunds or exchanges on any items purchased online.

EU Returns

If you would like to return your item/s, please visit our returns portal here.

Returns Label

Use the returns label provided in your parcel. Alternatively you can download a return label here. Attach the label to your parcel and post it to our UK warehouse.

Proof of Postage

Please ensure you obtain a receipt and retain it for your reference.

Refunds

Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you once your parcel has been received and your refund has been processed.

Right to Cancel (EU Customers)

If you are a customer in the European Union you have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Please see FAQs for more details.

Please note you cannot return orders to Dorothy Perkins concessions in House of Fraser or Debenhams stores.

What products cannot be returned to store?

Items that are part of our concession brand collections, our Tall, Maternity or Wide Fit Shoes collection, these can only be returned by post and ParcelShop, please refer to our returns section for a full list of brands.

Please also note that any orders purchased using Buy Now Pay Later (Klarna) can only be returned to the website.

Can I return my order without a receipt?

Without a receipt we will exchange your unworn purchase for an alternative product at the current selling price.

How long will my refund take?

Refunds for posted returns will be processed once your goods are received into our warehouse. Please note it may take 2-3 working days for refunds to show in your account. Each item returned is refunded separately and will show on your statement as a refund / credit from dorothyperkins.com.

What happens if the card I paid with has expired?

Please contact our Customer Care team with your order number, postcode and new card details. For security reasons, we cannot accept this information via email.

I have lost my Proof of Postage, can I still get a refund?

Without Proof of Postage we cannot refund any money if we do not receive the returned items. The Proof of Postage will be stamped by the Post Office and supply a tracking number starting with the letters PA to prove the item(s) have been returned.

Can I get a refund to a Gift Card?

Yes. If you make a payment with a Gift Card and another method of payment the Gift Card will be credited first and any remaining balance credited to the other method of payment. If you no longer have the Gift Card that was used to place the order, please contact Customer Care.

Can I return underwear, swimwear and jewellery?

In the interests of hygiene we do not offer refunds on underwear or swimwear if the hygiene seal has been removed, or pierced jewellery if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Items must be returned with tags intact and the despatch note enclosed.

Can I cancel my contract?

You have the right to cancel your contract with us and return your items by post within 14 calendar days from the day after the date you received your order. Please see International Delivery FAQs for EU Customers Right to Cancel.

Further information

Your statutory rights are not affected by our returns policy.

More Questions?

If you have any other questions regarding delivery please see our Help & Support pages here.