I have to say that first and foremost GOOD customer service is so difficult to find these days. But that's not the case at this dealer. I received EXCELLENT service and was treated with respect when asking many questions about my Prius. Danny Llamas was very professional, patient, knowledgeable, and caring. He took the time to explain and help put my concerns at ease. Without a doubt he has won my trust and although there are other dealers closer to me I will continue to bring my Prius to only Toyota of Hollywood. It is out of my way but it is important for me to receive Quality service and to feel confident that my vehicle is being serviced properly. Thanks again Danny!!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Midday yesterday the check-engine light and 2 other lights appeared on my dashboard. I called my service rep Joey Lutz and he was able to handle the problem before the end of the day. It was not a big problem in the end, but I appreciated the prompt service and the information about the warnings Joey gave me.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

My service advisor is Ruben Gomez. He is really fantastic!
First of all, he is honest. If you don't need a service, he would tell you right away so you don't waste your time and money.
Also, he always works with me as sometimes the quoted price is over my budget and he always find ways to bring it down for me.
Finally, he always delivers my car on time as I requested.
Thank you Ruben!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

After months of searching and visiting dealerships that couldn't put together coherent e-mails, tried to sell me the car THEY wanted to sell or just flat out tried to trick or guilt you into buying a car Toyota of Hollywood was an amazing experience.
David Bahktamian and Peter Shin were wonderful. Efficient, accommodating and most importantly they LISTENED to me which never happened anywhere else.
I got exactly the car I wanted at the price I wanted and the process was clear, quick and painless. I'd recommend them to anyone. They are a safe haven in what can be a sea of garbage dealerships. GO HERE FIRST!

I had an excellent visit to the Toyota of Hollywood when I went to purchase my Prius. The process was smooth and the sales team Seadler Gomez and Alfredo were very helpful and accommodating. I especially appreciated sitting down in the car after the purchase and being explained the features of the car. I would highly recommend.

To be fair, my service was a routine maintenance visit (6 month 27 multi-pt inspection) under my Toyota Care plan (meaning there was no payment and therefore no estimate). However, service is always great as I've brought my car to this location in a few times. Danny Llamas helped me on this visit and he was super helpful, efficient, friendly, and went above and beyond for me. Thanks and appreciate it!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Just had my first service appointment at Toyota of Hollywood and not only was Jackie Hercules incredible nice, efficient, and helpful - but the whole experience was rather painless and made easy by the team there. Thanks!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Jackie Hercules is an asset the to the Toyota family. She was thorough, friendly and knowledgeable. In a nutshell, Jackie ensured that I would return time and again. If I could give her more than five stars, I would.
Thank you,
Lilly

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

My Prius malfunctioned on my way to work and luckily I was only a couple miles from the Hollywood Toyota so I rolled right in where Melvin Chacon helped figure out the issue. They shuttled me to work for free while they performed diagnosis. After the go ahead to make needed changes, Melvin was awesome in keeping me in the loop on status and to my surprise they finished ahead of schedule and even stayed open (at the cusp of close!) while I made my way over from work. ALSO!! They washed my car for free!! Best service ever.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

This was my first time at this Toyota Hollywood service department. Arshak Kirakosyan was very friendly, helpful and informative. He walked me through everything needed and kept me updated throughout my visit. I felt like my little Prius C was in trustworthy hands!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Hank Fairchild, the service agent, was efficient and courteous. This 100,000 mile service/inspection was done quickly and no problems were found. This also speaks well of the other agents & mechanics who have kept this car in good shape over the last 9 years.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

I took my Prius in for routine maintenance & Victor Oajaca was the rep who took care of my car. The service was great, & Victor was awesome! Car maintenance isn't something I look forward to, but it's a necessity & Victor & the team at Toyota of Hollywood made it easier.

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes