Terms and Conditions

These terms and conditions apply to the use of this website at www.penwizard.com (the "Website"). By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

Whether or not you register with or order from us, using this website indicates that you accept these terms and conditions. If you do not accept these terms, do not use this website.

The www.penwizard.com website is operated by Penwizard Limited, a company registered in England and Wales. Our company registration number is - 4952794

Any reference in these terms and conditions to "we" or "us" refers to Penwizard Limited

Ordering from us
You are considered to place an order with us by ordering via our online checkout process. Subsequently an acknowledgement detailing the products you have ordered will be sent by email.

When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

We may refuse to accept an order:
(a) Where we cannot obtain authorisation for your payment;
(b) If there has been a pricing or product description error.

Pricing
Where applicable, prices include VAT at the current rates. However, there is no VAT applicable on children's books.

Where we charge separately for packing, postage and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.

Delivery
We will deliver your order to the dispatch address which you specified when you place your order. If any of the details you have given us in your despatch address are incorrect, we are not liable for any items which have not been received.

You can specify a different delivery address from that of your billing address, if, for example, you would like us to deliver the products directly to a relative or friend.

Delivery of personalised items is usually within 5 days of receipt of your order. Our normal working hours are Monday to Friday 9am - 5pm and all delivery and dispatch timescales quoted on the website do not include weekends or bank holidays.

If you do not receive your order(s) within 28 days of the date on which you ordered them, we shall have no liability to you unless you notify us by email at help@penwizard.com of the problem within 30 days of the date on which your order(s) were placed.

All of our products are dispatched via 1st Class Royal Mail. If you haven't received your items, please check with your local sorting office even if you haven't received notification from your postman that they're holding items for you.

In the event that we reproduce an item for you and subsequently the original is returned as undelivered by Royal Mail, we reserve the right to charge an administrative fee up to 50% of the sales price of the reproduced product.

We reserve the right to wait up to 10 working days from the date of despatch before replacing an undelivered item.

Please note:We will not be held liable for any late deliveries if delay occur by causes beyond our reasonable control including without limitation a) fire b) severe weather conditions c) industrial dispute d) strike or labour dispute.

Order Cancellations
For most items, you have the legal right to cancel your order within 7 working days of receiving the goods. However, this does not apply to items which we have made, personalised or customised specifically for you.

If you wish to cancel your order please notify us immediately by emailing to help@penwizard.com or by calling 020 3286 3288. If your order has already been sent to print we will not be able to cancel it.

Please note:In order to provide a fast service some products are immediately sent for production. Please check your order on screen and the confirmation email carefully as we cannot refund products which have been mis-spelt or that contain other personalisation errors that are not the fault of the company, such as selecting the incorrect gender.

We reserve the right to cancel your order at any time and issue a full refund.

The provisions of this clause do not affect your statutory rights.

Order Satisfaction
We are confident that you will be happy with the quality of our products. However, if you are not fully satisfied with a product for any reason, please contact us at help@penwizard.com. Due to the personalised nature of our products, we cannot accept returns based on customer input errors (e.g. typos, layout, personalisation errors).

In the case of Penwizard's error, be assured that we will remedy the error as quickly as possible. Once notified of our error, we will offer you a full refund, credit towards a future purchase or a complete exchange.
If you select a full refund, we will ask that you please return the order in its original form and packaging. We will issue a refund as soon as we receive your item. We reserve the right to reject any returns and exchanges that do not meet these conditions.
We are unable to re-sell personalised items as they are individual to each order and therefore we cannot accept returns if you have a change of mind.

Please note: The parcel can take up to 7 working days to be returned to our Warehouse. Please allow 7 working days from when you return your order for a response from us.

Discounts
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
We are unable to refund for unused discount codes.
Only one discount code can be used per order and discount codes will not work in conjunction with one another.

Faulty item
If the item you received is faulty, please contact our customer service team quoting your order number, your name and address, details of the product and the reason for return, a photo of the fault(s), and whether you require a refund or a replacement. We will then advice on how to proceed with the return. If the item is faulty, please return it to us within 30 days of receipt. Refunds cannot be given if the fault is as a result of misuse.

Service Access
While we endeavour to ensure that this Website is available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Visitor Material
We reserve the right to store your personal details; however we do not store any card details.

Disclaimer
While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

Liability
We and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the non-exclusive jurisdiction of the English courts.

We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom and Eire. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom and Eire, you do so at your own risk and you are responsible for compliance with local laws.

Miscellaneous
You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

Only the parties to these terms and conditions may seek to enforce them. Nothing in these terms and conditions is intended as granting any persons who are not parties to these terms any rights under the Contracts (Rights of Third Parties) Act 1999.