I know this is going to start a flame war, but those ratings are a bit "off".

Mac users aren't going to be flocking to "PC World" in order to do a poll.

Furthermore, the average Mac user is VERY forgiving to hardware problems on their Mac. I had one Mac owner gleefully tell me that he got a NEW laptop for FREE. Why? His original was fubar at no fault to him. Had it been a Dell then it would have been "completely unreliable", regardless of the fact that he had a new replacement or not. This Mac owner never once focused on the fact that his original had died. Somehow it was just better, even though the outcome for an Apple product and a Dell product was the same.