We are currently delivering worldwide - within Australia and overseas.

We have taken great care to actively implement a high level of health and safety measures throughout our workplace to ensure that all of our staff remain healthy, happy and safe at all times.

Australia Post no longer requires a signature on delivery, allowing them to safely drop your parcel at your door without contact.

There are currently NO delays to deliveries for our Australian customers!

There are delays to deliveries for some of our overseas customers due to flights being grounded and delays occurring within customs clearance. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible. We understand that you would love to receive your parcel straight away, but we ask that you please be patient and understanding during these unprecedented times. Please refer to this LINK for further information.

Once your parcel has been dispatched, your tracking information will be sent via email by 5pm (AEST) on the day that orders are shipped out.

Runway Scout is not responsible for parcels that are lost or delayed in transit due to the fault of Australia Post or other delivery carrier - we will trace your parcel on your behalf and do everything we can to locate your parcel, and lodge an investigation if required. Runway Scout will not refund a customer for their order when a parcel is being "returned to sender" due to it being unclaimed or not delivered, or where a customer has incorrectly entered their own address. Runway Scout will either re-send the parcel to the customer, or provide a credit note to the customer for the value of their parcel (less any shipping charges).

PROMOTIONAL PERIOD PROCESSING TIME FRAMES

During busy periods (promotional sales, Black Friday / Cyber Monday, public holidays & Christmas periods) we cannot guarantee the above timeframes. We ask you to allow for an extra 24 hours from placing your order for dispatch. Thank you for your understanding!

INTERNATIONAL ORDERS

UNITED STATES

Standard (5-10 Business Days) - $10 AUD or FREE if order is over $80 AUD

Express (3-6 Business Days) - $15 AUD or FREE if order is over $150 AUD

CANADA

Standard (5-10 Business Days) - $10 AUD

Express (3-6 Business Days) - $25 AUD

NEW ZEALAND

Standard (5-10 Business Days) - $10 AUD

Express (2-5 Business Days) - $19 AUD

REST OF THE WORLD

Standard (5-10 Business Days) - $25 AUD

Tracking information is sent via email at 5pm AEST on the day that orders are shipped out.

We are not responsible for another country's taxes or customs charges which may be imposed when your parcel is delivered, nor any delays in transit. We will not accept parcels back for a refund where the customer has chosen to reject customs charges, as these are the responsibility of the customer.

The above timeframes are not guaranteed and delays may occur beyond our control. Runway Scout is not responsible for any delays in receiving your parcel (for example, delays caused by a country's customs/border control department), nor for any customs or any other taxes which may be imposed by your country.

ADDITIONAL INFORMATION

Runway Scout is not responsible for any parcels that are damaged, lost, stolen or delayed during transit.

If you have incorrectly entered the nominated delivery address on your order, please contact our customer service team within one hour of placing your order to ensure we can change the delivery address accordingly. Any incorrect addresses which result in a parcel being sent back to us may incur a "return to sender" fee which Australia Post imposes on Runway Scout.

If you have any issues with entering your nominated delivery address during the checkout process, please contact our customer service team at shop@runwayscout.com before proceeding with your order.

At Runway Scout we want you to be 100% happy with the items you purchase from us! If you‘re not happy with your new items, we‘ve made it super easy for you to return the item/s back to us as easily as possible!

HOW TO RETURN AN ITEM TO US

1. To receive an online credit note from us, fill out the Returns Form enclosed with your parcel and send your parcel back to us! 2. We recommend sending your parcel back via traceable post and keeping a copy of your tracking number, as any missing parcels are the responsibility of the customer.

3. We don't provide a refund for your return postage cost, unless the error is Runway Scout's fault (eg wrong item or size sent to you by mistake) or your style has a manufacturing fault with it.

4. If you are returning your items within Australia, we recommend using the simple $8.95 AUD return shipping label - click on the link below to purchase.

5. Once your return has been delivered to our warehouse and processed through our returns department, we will issue you with a credit note via email which has no expiry date! You can use it at any time on our website.

6. We aim to process all returns the same day they are delivered to our warehouse.

If you need to return an item back to us, please send it to the address listed below:

RUNWAY SCOUT RETURNS

PO BOX 12

CANNON HILL, QLD 4170

AUSTRALIA

WHAT CAN BE RETURNED?

All items (excluding items marked on the website as Final Sale) can be returned for an Online Credit Note (e-gift card) within 14 days of receiving your parcel (21 days for international returns). We don't provide refunds unless there is a manufacturing fault with the style (please get in touch with our customer care team in the unlikely event you have this issue when you receive your parcel).

You don't need to contact us prior to returning your parcel, simply fill out the Returns Form (included with your order) and send it back to us within the timeframe below.

In order to receive an Online Credit Note, your return item must meet the following conditions:

must be received within 60 DAYS of receiving your order (60 days for international parcels as well) - we have extended our returns policy from 14 days to 60 days during the COVID-19 situation

must be new and unworn with all original swing tags attached

must not be marked as a Final Sale item on the website

must not have any dirty marks, make-up or fake tan marks

must not smell of perfume, deodorant, body odour, cosmetics or washing powder

must not be Swimwear, Bodysuits, Jewellery (Earrings / Necklaces), Undergarments - due to hygiene reasons

Please also ensure you include our Returns Form when sending your garment back to us.

As we quality-control all of our styles before they are sent out, we will inspect all return items upon receipt - any returns which fail to comply with the above will be sent back to you.

The cost of return shipping is at the customer's expense, we will not refund or add credit for the cost of return postage. If you have received a faulty garment or an incorrect garment (due to Runway Scout's fault), we will cover the cost of your return postage.

We will not process returns until your item is physically received by us in our warehouse. We recommend keeping a copy of your tracking number as we are not responsible for parcels lost in transit to us.

Please note that while very effort is made to accurately display the colour of our garments, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

RETURN & EXCHANGE POLICY

In compliance with Australian Consumer Law, Runway Scout is not required to provide a refund or exchange if you make a wrong selection, need a different size or change your mind. This includes payments made with AfterPay.

If there is a major fault with the style you've purchased, we will offer to repair or replace it where available. If we cannot repair or replace the style, we will offer an online credit note or refund. All claims for faulty styles are assessed on an individual basis, and the outcome of a refund is at Runway Scout's discretion. If a refund is deemed necessary, the refund will be processed back to the original payment method used to place the order (eg credit card, PayPal, AfterPay or store credit). If you have used a combination of online credit note and card/PayPal/AfterPay, then your credit note will be re-issued and your payment refunded.

Unfortunately, we do not offer exchanges due to the fast turn over of our styles. We recommend using your Online Credit Note to purchase an alternative size or product.

Credit Notes have no expiry date. You will be provided with an Online Credit Note less the cost of any postage you paid when placing your order (if postage was applicable).

FINAL SALE ITEMS

Any items marked as FINAL SALE on our website are final and cannot be returned to us for a credit note, refund or exchange - unless the item received is faulty or your order was fulfilled incorrectly. Any Final Sale items which are returned to us will be returned to sender.

WHAT CANNOT BE RETURNED?

Items that are marked as "Final Sale" on the product page description or during special sale promotions where this has been specified

All items which fail to comply with any of our conditions under 'What can be Returned?"

PROCESSING OF RETURNS

We aim to process all returns the same day your parcel is received into our warehouse. During peak times though (sale periods, public holidays, Christmas/New Year), please allow 2-5 business days when your parcel is received by us. Upon completion, an email will be sent to you with your online credit note for you to use.

FAULTY ITEMS

We quality control our styles before they're sent out to you, to ensure they arrive in perfect condition! However, if you believe your garment has a fault, please email our customer service team at shop@runwayscout.com within a reasonable time of receiving the goods. Upon receiving your request we will handle this with high priority to arrange the best possible course of action for you!

RETURNS USING AFTERPAY

Returns remain subject to Runway Scout's returns policy.

If you wish to return your item/s, send them back to us as you would for a normal order. When Runway Scout receives the item/s and accepts your return, we will issue a credit note for the total value of the item/s returned.

Your agreement with AfterPay will still stand and you will continue to pay any scheduled repayments. For more information on terms and conditions, visit Afterpay's website HERE. For FAQ's relating to Afterpay, please click HERE.

Please use the following size guides to help determine your size in clothing and shoes.

Our size guides are based on an average only, and do not provide actual sizing of a garment. Sizes may also vary slightly between brands.

We recommend taking note of the size that our model is wearing (noted in our product description) and if we recommend going up or down a size (we will always make a special note if a particular style runs small or large to size).

Please feel free to contact us onshop@runwayscout.comif you would like further assistance with sizing, our customer service team are more than happy to help!

CLOTHING

SIZE

AUS / UK

EUROPEAN

US

BUST (cm)

WAIST (cm)

HIPS (cm)

XS

6

34

2

80

60

90

S

8

36

4

85

65

95

M

10

38

6

90

70

100

L

12

40

8

95

75

105

XL

14

42

10

100

80

110

FOOTWEAR - LADIES

AUSTRALIA

UK

USA

EUROPEAN

FOOT LENGTH (cm)

4

2

4

35

21

5

3

5

36

22

6

4

6

37

23

7

5

7

38

24

8

6

8

39

25

9

7

9

40

26

10

8

10

41

27

HOW TO MEASURE

BUST: Measure under your arms at the fullest part of your bust. Your arms should be place down your side. Keep the tape level to ensure accurate measurements.

WAIST: Your waist is the slimmest part of the natural waist line - above the navel and below the rib cage. Place the measuring tape comfortably around this area. Keep the tape level to ensure accurate measurements.

HIPS: Stand with your feet together and measure around the fullest part of your hips. Keep the tape level to ensure accurate measurements.