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Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.

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EffectiveSoft is an offshore software development company that offers programming, design, and consulting services to a wide range of industries and business areas. The company provides the software development services for large-scale distributed web-based databases, web-based real-time data processing, e-commerce applications, corporate solutions, document and knowledge management, etc. It also produces semantic software for knowledge and document management, including solutions for document summarization, document comparison, question-answering systems, document categorization, clusterization, etc. Additionally, EffectiveSoft offers technical support and localization of developed products and engineering research.

Depending on customers' needs, HopeRun provides offshore software outsourcing using a number of different models, including application development, QA, software localization, and operation support and maintenance. HopeRun provides application development in its complete cycle from business requirement analysis, design, development, testing, delivery, and up to post-production maintenance. Due to the company's strict compliance to CMMI3, HopeRun guarantees its development cycle follows industry standards and its final deliverables are of high quality.
For customers in need of outsourcing QA processes or expanding their existing QA teams, HopeRun has a team of QA specialists. The company's service includes regression testing, performance testing, test case design, and automated test scripts. HopeRun's QA team can take advantage of the potential time zone difference and provide overnight QA services to its customers. If a company's software products are written in English or Japanese and are ready to be marketed in other languages such as Chinese, HopeRun provides localization service to make those products ready for the global market.
Finally, with engineers experienced in a wide range of platforms such as Windows Servers, Unix, and Linux, HopeRun provides daily operation support and maintenance of customers' existing systems. Because of the potential time zone difference, HopeRun can perform maintenance tasks at late hours for its customers.

Rig owners and operators today have an increased focus on asset integrity management (AIM) and risk management, and are reassessing their investments in enterprise asset management (EAM) software to ensure they have applications in place that are properly implemented and functional, ensure compliance with regulations, and adopt AIM best practices. This white paper discusses the EAM software features that can play a role in software project ROI for drilling contractors as well as specific, discrete steps to take during implementation.

Chiron Technologies is based in Holmdel, New Jersey (US), and focuses on supply chain software products designed for the distribution and manufacturing markets. It provides logistic analysis tools and supports inventory profiles, material operations, and storage media. Chiron Technologies has been in business for over eight years, and collectively, its team has nearly three decades of experience in process design, software design, and customer support.

A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer demands, they must also boost revenue. That’s why it’s essential to target your most profitable customers with real-time insight that helps you drive revenue, increase profitability, and build long-term relationships with those customers.

When compared to leading vendors, Ramco suffers from size, funding, and market awareness comparisons. However, it appears to be at least equal in functionality (if not even stronger in certain industries of focus), superior in technology and leading in vision. Of course, more than functional capabilities, technology, and vision are needed to succeed in today’s marketplace.

Lamprell Energy Limited, a provider of specialized products and services to the international onshore and offshore oil and gas, and renewable energy sectors, needed to establish a new, fully integrated enterprise resource planning (ERP) solution to replace its aging, and loosely connected set of business applications. See how TEC enabled Lamprell to make a rational, justifiable, and above all impartial software selection.

Are companies that offshore software development, call center operations, and remote implementations really saving money? Are customers and users realizing benefits? Indeed, there are areas where savings can be misstated. But companies can do something to protect themselves against disappointments.

Most research shows that offshoring and outsourcing are clearly the next wave of improvement initiatives for delivery of support services, but how do you decide whether outsourcing or offshoring are right for your organization? It may be helpful to examine the lessons learned from companies who have already made the internal build versus external outsource, and onshore versus offshore decisions.