TripAdvisor Traveler Rating:

3.05Cleanliness

5.05Location

1.05Rooms

2.05Service

1.05SleepQuality

3.05Value

2.05

“Our stay was double booked online. I was told I had to go...”

Feb 27, 2013Michele W, Keshena

Our stay was double booked online. I was told I had to go from a queen double to a queen suite. i had 5 people total staying with me. one slept on the ledge by the window and the other two slept on the very uncomfortable roll out bed. it was so lumpy i didnt even want to sit on it. The price they gave me at the desk upon check in was $2 more than the price receipt i was given online. but this was fixed at checkout. When we were leaving to go to our room, we were told that there were no towels in our room. so we were given 3 washclothes and 3 handtowels. that was it. we were told to come back down if we needed bath towels. when we went there they said they only had 2. each time we wetn to the pool they did not have any pool towels available to give us. It was difficult to get to sleep as there were children running up and down the halls and we were on the 3rd floor. I have stayed here in the past with the kids running being an issue...but the other towel service and guest service was alot better than my most recent visit.