As the use and cost of telecom services increases, organizations of all sizes are looking for solutions to help them reduce expenses while simultaneously improving the efficiencies of business processes. Telecom Expense Management, or TEM, does just that. While many have the resources to handle TEM in-house, others are enjoying the benefits of an outsourced solution. Here’s why:

Reducing the Burden on Internal Departments

When internal resources are limited or overburdened, an outsourced TEM solution can take the day-to-day stress of managing telecom expenses off the shoulders of the IT and accounting departments. Outsourced TEM gives businesses the ability to leverage expert tools and resources to manage telecom bills, billing disputes and resolutions, IT inventory, and more. By shifting these time-consuming tasks out-of-house, internal departments are now able to focus on the organization’s strategic initiatives.

Increasing Net Profitability of the Organization

One of the main reasons organizations may look to an outsourced TEM solution is the significant impact it can have on the financial health of the business. As TEM solutions have evolved, many providers have become highly skilled in knowing where to look for cost-saving opportunities where an internal team may not. This helps the business improve the net profit of the company by eliminating underutilized services, identifying billing errors, and negotiating better contracts with carriers.

Improving IT Inventory Management

Consider the number of fixed and mobile inventory that your business has throughout the organization. This inventory includes things like desk and mobile phones, voice and data circuits, routers – the list goes on. For companies with a significant number of employees or high employee turnover rate, this can become an inventory management nightmare. With a TEM solution, you can easily create an accurate inventory and better manage what you have, what you’re paying for it, and where it’s located.

The bottom line? A solid TEM solution can not only help your business reduce the burden of managing telecom expenses, but also improve its overall financial and operational health. LanYap Networks’ team of experts can help you find the ideal TEM solution for your business.

]]>https://lanyapnetworks.com/top-3-reasons-to-outsource-your-telecom-expense-management/feed/0Tips for Mastering Telecom Expense Managementhttps://lanyapnetworks.com/tips-for-mastering-telecom-expense-management/
https://lanyapnetworks.com/tips-for-mastering-telecom-expense-management/#respondTue, 07 Feb 2017 03:17:32 +0000https://lanyap.local/?p=605Your business likely has more electronic devices than you know what to do with, including the antiquated ones hidden in abandoned desks and filing cabinets! Add in their associated service plans and contacts and that’s enough to give anyone a migraine. Save yourself the headache by using these tips for mastering Telecom Expense Management.

Inventory Management

Without a clear picture of your inventory, it’s nearly impossible to manage your telecom expenses. Spend the time upfront taking full inventory to get a centralized view of all your devices and how and where they are being used so you can eliminate redundancies where possible.

Order Management

Leveraging automation for order management increases efficiency and keeps your inventory organized and clean going forward. Standardize the process with a portal that allows employees to place their own orders for pre-approved devices.

Use a web-based platform

It’s 2017, you no longer have to rely on paper invoices. Use a web-based platform that provides you a list of all your expenses at any given time. This gives you the ability to perform ongoing reviews of your usage and expenses and start to identify trends and savings opportunities.

Optimize Your Expenses

Analyze your contracts for usage, overage charges, to make sure you are getting what you pay for, and that you are not overpaying. Identify ways to save including disabling inactive devices and increasing plans for employees who consistently rack up overage charges.

Once you take inventory, streamline your order process, and get a global view of all your telecom expenses, it’s likely you will be able to identify ways to renegotiate a better contact and start saving.

]]>https://lanyapnetworks.com/tips-for-mastering-telecom-expense-management/feed/0Supplier Spotlight: TeraNova Consulting Grouphttps://lanyapnetworks.com/supplier-spotlight-teranova-consulting-group/
https://lanyapnetworks.com/supplier-spotlight-teranova-consulting-group/#respondTue, 19 Jul 2016 11:39:27 +0000https://lanyap.local/?p=666TeraNova Consulting Group and its managing director, Natasha Royer Coons, are an integral part of the LanYap Networks portfolio. In an industry that moves at such a rapid pace, it’s often impossible to keep up with the ever-changing technology and best practices. In order to provide the best solutions for our customers, we enlist partners like TeraNova to serve as subject matter experts. The team is an absolute joy to work with, and their knowledge of mobility and help desk is unparalleled. Like us, TeraNova’s priority is saving customers both time and money, and they constantly strive to improve the overall customer experience.

About TeraNova

Few stakeholders in IT and other departments have the time and resources to continually evaluate and manage the expanding universe of enterprise mobility solutions. The professionals at TeraNova fill in the gap, saving clients including PepsiCo, Gymboree, NCR and Waste Management millions of dollars annually.

TeraNova has a deep understanding of the mobility space and acts as a virtual extension of your technology team to ensure that your wireless solutions are efficiently sourced, deployed and optimized to better manage costs. They do this by providing:

Risk-free audits to uncover savings

Ongoing expense management

Custom reporting

An expert wireless help desk

By outsourcing all or any of these labor-intensive functions to TeraNova, you not only save money but free up resources that can be redirected toward other important initiatives.

Quick Facts

In the News

]]>https://lanyapnetworks.com/supplier-spotlight-teranova-consulting-group/feed/0Top 5 Hidden Telecom Costshttps://lanyapnetworks.com/top-5-hidden-telecom-costs/
https://lanyapnetworks.com/top-5-hidden-telecom-costs/#respondMon, 18 Jul 2016 14:33:28 +0000https://lanyap.local/?p=669Out of sight, out of mind? Not the best practice when it comes to reviewing your business wireless and telecom invoices. Chances are, there are a few charges that are putting a strain on your bottom line, and you don’t even know it!

Unused Services

It may seem obvious, but there may be services that you’re being billed for that you don’t even use. Comb through your bill to ensure you aren’t getting charged for services you don’t use, like licenses for employees any longer with the company. Additionally, some companies set you up for services you don’t need and charge you for them until you opt-out.

Fine Print

It is your responsibility to understand the terms and conditions of your contract. Contract details are regularly hidden in the footnotes and asterisks; read them to make sure you know what you are signing up for, including contract auto-renewal at an increased price.

Overbilling

Between unexpected increases in prices, end of promotional pricing, duplicate charges, and the elusive “additional charges” line item on your bill, you are most likely getting overcharged in at least one area of your contract.

Miscalculated Taxes and Fees

In addition to unavoidable high government taxes, you may also find a range of fees on your bill, like access fees and Universal Service Charges, some of which you may be able to be negotiated. A miscalculated tax or avoidable fee can add up over time, killing your bottom line.

Interest Charges on Late Payments

Typically, telecom providers give you 30 days to pay an invoice. However, oftentimes you don’t receive your invoice until 7-10 days after it is created. For many companies, this simply isn’t enough time to process the payment and they get slapped with interest charges on the next bill they pay without realizing.

If your internal resources don’t have the bandwidth required to monitor your monthly telecom bill, partnering with a Telecom Expense Management (TEM) provider can help you spot unnecessary charges and identify ongoing savings, resulting in a positive impact on your bottom line.

Not sure where to start? We can help. Call 1-855-4LANYAP or email us at principals@lanyapnetworks.com.

]]>https://lanyapnetworks.com/top-5-hidden-telecom-costs/feed/0Selecting A TEM Partnerhttps://lanyapnetworks.com/selecting-a-tem-partner/
https://lanyapnetworks.com/selecting-a-tem-partner/#respondThu, 14 Jul 2016 12:28:47 +0000https://lanyap.local/?p=672Selecting a telecom expense management (TEM) partner should provide greater visibility and simplicity to your telecom expenses, but the thought of managing another vendor can be overwhelming. Considering these important factors will help you make a strategic TEM partner selection.

1. Market Knowledge

TEM companies with specific knowledge in your industry give you a competitive advantage. Experienced vendors utilize benchmark data for businesses similar to yours to identify areas of savings and contract negotiation. A TEM partner that stays current with market trends and shifts will provide your organization valuable perspective and be able to identify strategic long-term solutions.

2. Features

All vendors will provide the same core services of telecom expense management that control and reduce costs, but what additional features does your organization require? Consider your specialized needs such as the requirement to manage utilities, handle paper bills, pay bills on your behalf or operate in international geographies and confirm the TEM partner you select can provide the necessary solutions.

3. User Experience

A vendor that is a good cultural and technical fit with your organization makes all the difference. A partner that is easy to work with and provides a good end-user experience makes your life easier. Will you be able to access the information and reports you need to? Is the software design intuitive? Can you make changes yourself? A good user experience can save you time and headaches down the line.

4. Carrier Neutral

Not all Telecom Expense Management companies operate independently. A TEM partner without relationships or preferences to specific carriers will remain objective and keep your business’s best interest in mind.

5. Customer References

What differentiates the prospective TEM partner from their competitors? Request case studies, customer testimonials and references to gain insight as to what the customer experience is like. Note how responsive they are, how experienced they are in your market, successful past renegotiations and savings identified.

Considering this decision-making criteria ahead of time will help you choose a TEM partner that meets the specific requirements of your business and ensure the long-term success of your partnership.