Contact us

Ticketing

For any ticketing enquiries please use our
Frequently Asked Questions tool
for more information about ticketing. If you cannot find a suitable answer, you can use the 'Send us a question' feature - this is a link at the bottom of each answer.

If you were a Torchbearer during the Paralympic or Olympic Torch Relay and have a specific question relating to your participation please email us at
info@torch.london2012.com. Please have your identification number to hand.

London 2012 Games Makers/Volunteering in 2012

If you have questions about volunteering, visit the
Games Maker website
or contact us on 0845 402 2012. Our hours of operation are Monday to Friday 8am to 8pm, and Saturdays and Sundays 8am to 5pm.

Transport

First Group Games

Please contact First Group Games for information on park-and-ride, direct coach services, Blue Badge parking and private coaches.

Opening hours: 8am – 8pm Monday to Friday and 9am – 5pm at weekends. These hours will be extended at Games time.

Transport for London

Please contact Transport for London (TfL) for information on travelling around London during the Games. Please don't contact TfL for information on tickets, accommodation, venues, ticket holder transport, the ORN, traffic information, and National Rail/other transport modes (air travel, ferries).

If you are interested in working on the construction of the Olympic Park, call
0845 155 2012 to register your interest for jobs and training.

Resident helpline

If you live near one of our venues, you can call the Community Relations team with questions or concerns you have about our temporary structures or operations on 08000 722 110, 24 hours a day, seven days a week.

Freedom of Information enquiries

For Freedom of Information enquiries relating to the Olympic Delivery Authority (ODA), view the
Freedom of Information guidance notes. The London Organising Committee of the Olympic Games and Paralympic Games Ltd (LOCOG) is a private company limited by guarantee and is not subject to the Freedom of Information Act 2000. However, you can send a general enquiry to LOCOG and/or the ODA using the details above or the form below.

General enquiries

For general enquiries related to London 2012, please call 0845 267 2012. Hours of operation are Monday to Friday 8am to 8pm Monday to Friday, 8am to 5pm Saturday and Sunday.

For all other Games-time complaints, you can get in touch with us in a number of ways as detailed below. Please provide as much information as possible to help us deal with your complaint more quickly.

You can contact us:

By phone
Call us on 0808 197 2012. Hours of operation are Monday to Sunday 9am–6pm.

If your complaint is about an event you attended we will need the following information:

• Details of event including date, time and venue
• Details of what happened
• Whether you raised your complaint at the time of attending and details of outcome
• Your contact number

Ticketing enquiry?

For any ticketing enquiries please use our Frequently Asked Questions
tool for more information about ticketing. If you cannot find a suitable answer, you can use the 'Send us a question' feature - this is a link at the bottom of each answer.