Supervision Received - LEVEL C: "Under direction..." Employees
at this level usually receive a general outline of the work to be performed
and are generally free to develop their own sequences and methods within the
scope of established policies. New, unusual, or complex work situations are
almost always referred to a superior for advice. Work is periodically
checked for progress and conformance to established policies and
requirements.

Difficulty - LEVEL B: Average...Where the employee is confronted with a
variety of duties susceptible to different methods of solution which, in
turn, places a correspondingly higher demand upon resourcefulness and
concentration. Positions which require the analysis and evaluation of raw
data and the rendering of conclusions would, in many instances, fall into
this category.

Complexity - LEVEL D: Work is of a diversified nature that usually
involves multiple unrelated steps. Analytical thought is necessary for
dealing with complex data and situations. Work often involves a variety of
unrelated processes and may require planning or carrying out a sequence of
actions or both. Several alternatives usually exist at this level for
approaching problems or judgment. Work is controlled by occasional review
and by reporting to or consultation with supervisors or superiors. When
guidelines exist at this level, they are usually broadly defined or
technical requiring careful analysis and interpretation.

Consequence of Actions or Decisions - LEVEL D: Consequences of actions or
decisions at this level are significant as the work may be rarely if ever
reviewed, making errors difficult to detect. Errors may cause major program
failure or a high degree of confusion. Injuries to others due to errors are
serious or incapacitating or both and costs due to errors are substantial.

Contacts- LEVEL C: The purpose of the contact is to influence, motivate,
conduct interviews, make formal presentations or counsel to achieve common
understanding or solutions to problems when the information is sensitive in
nature or the individuals or groups are skeptical or uncooperative.
Communication techniques and well developed communication skills become an
important requirement at this level.

Environmental Conditions - LEVEL C: The work environment involves
hazards, risks or discomforts typical of working with or around machinery
with exposed moving parts, irritant chemicals, heavy equipment or abusive or
hostile clientele and patients. Exposure to disagreeable weather conditions
and extreme levels of temperature, ventilation, lighting and sound are
normal. Protective clothing or gear and specific safety standards or
procedures may be required. Serious injury is possible.

Supervision/Leadership - LEVEL A: No supervisory or leadership
responsibility: may explain work instructions or assist in training others.

Distinguishing Features

Differs from the Human Services Assistant which assists in the delivery of
services.

Differs from the Human Services Consultant which provides quality assurance
review, training for staff, handles more complex cases or serves as expert
resource.

EXAMPLES OF WORK PERFORMED

Interviews clients and/or collateral contacts to gather information; to negotiate
and achieve an agreed order for paternity establishment and for child and/or
medical support; to secure
medical and
work history information; determine need and eligibility for human services;
verify information and investigate discrepancies.

Conducts client assessment to identify barriers to employment including work habits,
lack of job search skills, lack of work skills and lack of supporting services
such as transportation or child care; needs for services; determine potential
collections and barriers.

Develops employment and training plans for clients which address their
social, family and vocational needs by making appropriate referrals for
community and state agency services and by counseling the client to identify and
address other barriers.

Documents eligibility decisions and retains copies of client information,
financial, psychological, medical, vocational and court records in order to
provide accountability for the expenditure of state and federal funds by
recording information in case logs and client files.

Locates absent parents as well as putative fathers; verifies employment
status and resources; works with putative fathers to achieve voluntary
acknowledgment of paternity; schedules and follows up on blood testing results.

Provides clients with information about the availability of services and
refers them to appropriate agencies or community programs. Accepts and processes
referrals, pass-through payments, shares information and refers uncooperative
recipients for sanctions.

Reviews initial applications and determines the type and amount of
documentary evidence necessary to arrive at a disability decision in accordance
with federal and state regulations and standards for disability programs.

Authorizes consultations in the field of medicine, psychiatry, psychology and
vocational evaluation, as needed, in order to obtain evidence that will assist
in making a determination or plan of treatment or after care program.

Approves payment for services in accordance with the fee schedule; approves
payment to reimburse claimants for travel expenses as permitted by regulations.

Makes a determination of disability by analyzing and evaluating all
documentary evidence to determine if claimant meets the federal and state
requirements. Prepares a detailed written decision for file documentation and
notifies the claimant of the decision in writing.

Explores financial issues with clients in order to provide them with
information to make informed decisions regarding their financial options by
explaining complex issues such as the division of assets, burial accounts,
property transfers and household budgeting.

Assists clients in effecting behavioral changes, learning problem-solving
techniques for their behavioral of social adjustment problems, or to assist in
the process of setting realistic goals or objectives.

REQUIRED KNOWLEDGE, ABILITIES AND SKILLS

Knowledge

Knowledge of available interstate income withholding procedures with other
states and their individual requirements and procedures.

*Knowledge of principles of interviewing and other information gathering
techniques.

Knowledge of the functional limitations of physiological and psychological
impairments.

Knowledge of medical terminology and medical concepts applicable to tests and
procedures used in diagnosis and treatment.

*Knowledge of the social, economic, and environmental factors which influence
poverty and unemployment.

Knowledge of available state and federal human service assistance programs
and their eligibility requirements.

Knowledge of ethical standards, principles and practices of counseling, and
human behavior.

*Knowledge of human growth and development.

Knowledge of current social, economic and health trends and services, and the
ability to adapt trends to practical program applications and link clients with
services needed.