One of the UK's leading providers of open and in-house training courses in Management, Sales, Business Skills, Secretarial and Support. Courses are held at various locations throughout the UK on a range of dates. Online training courses also available. Please visit our website www.spearhead-training.co.uk for further details.

Description

Benefits

Learn how to make the transition from team member to a supervisor

Make your own study schedule and take advantage of online tutoring hours

Obtain a certified diploma once you finish the course.

Details

Learn how to make the transition from team member to a supervisor
Learn how to supervise the people who report to you
Understand what you must do to be a motivational supervisor
Brush up your communication skills and learn how to give effective feedback
Learn how to train the people who report to you so they are high performers
Learn how to supervise people you find ""difficult""
Become an excellent delegator
Learn how to plan and run a performance review meeting
Learn how to manage and prioritise your valuable time

Syllabus

Module 1 – The New Supervisor

Why supervisors are needed

Moving into a supervisory position

The five functions

Organisational expectations

Key responsibilities

Your team’s expectations

Common reasons why new supervisors fail

The key competencies you need to succeed

Module 2 – Supervising People

The Supervisor and Quality

Standards of Performance

How to set standards

Work allocation

Providing Clear Instructions

The key principles of effective monitoring

What should you Monitor?

How should you Monitor?

Module 3 –Motivating Your Team

Motivation and Your Role

Signs that people are motivated

The three Components of Motivation at work

Review of Key Motivation Theories

Actions of the Motivational Supervisor

Motivating Your Team and Motivating Yourself

Module 4 – Communication Skills

Why we need to be effective communicators

Some problems of communication

Techniques for Active listening

Better Questioning

Communicating clearly

Planning communications

How to keep your team informed

Module 5 – Feedback Skills

Feedback – what is it?

Why it is important to give and get feedback

Observing people’s Performance

Key Principles for Better Feedback

Giving Effective Praise

Why Criticising is difficult to do

Giving Constructive Criticism

How to Receive Feedback

Common Feedback Misconceptions

Module 6 – Delivering effective on-the-job training

The importance of training and developing your team

Your role in training people

The three elements of development

Understanding how people develop

The stages of training people

Providing opportunities for development

The qualities you need to train people

Telling vs. training

The basics of learning

The cycle of training

Training Tips

Coaching and the two different styles

GROW coaching

Module 7 – Supervising Difficult People

Workplace Relationships

The different personality types you can encounter

Understanding conflict and its costs

The ten stages for managing a people problem

Being assertive

Working with your “difficult” people

Module 8 – Delegation Skills

What is it?

Why Supervisors find delegation hard

The Benefits of doing it

The process to follow when Delegating

Deciding What to and what not to Delegate

Selecting who to Delegate To

The steps of delegating a task

Controlling delegation

Overcoming you blocks to Delegating

Overcoming your staff’s reluctance to be delegated to

What to do when you have a problem

Module 9 –Appraisal Skills

What is a formal performance Appraisal?

Understanding the concerns of your Employees

Your Responsibilities for reviewing performance

Where and When it should be held

Structuring the meeting

Performance ratings

Accurate Assessment of performance

Setting better Performance Objectives - Golden Rules

Encouraging genuine Discussion

Listening & Questioning Skills

Offering Constructive Feedback

Avoiding the common Mistakes supervisors make

What to do After the review

Module 10 –Managing Your Time

Why you need to manage your time

Where does it all go?

Using a time log

Planning aids

Prioritisation

Dealing with an impossible deadline

Managing time wasters, interruptions and distractions

Some Time saving tips

Using Time management to enhance your career

Conditions / How to register

Conditions

Thanks to this offer, valid exclusively for one person, you will obtain a Supervising People - Complete Course.

How to register

By buying the course in Emagister Express, you will obtain an access coupon. We will send you the codes and keys to the coupon. Send the coupon code and the key to info@spearhead-training.co.uk. The training provider will then give you access to the course.