Have you heard about the new "View All Documents" feature on the Cisco Technical Assistance Center (TAC) Web Site? Now, instead of seeing only the categories available at hardware, software, and technology support pages, you can select the "View All Documents" link at the top of each page for a comprehensive list of all the resources in that section. For more information, check out the first article in the "What's Hot" section below.

Here are some other topics you'll find in this month's "What's Hot" section:

The Output Interpreter's support for tracebacks, the Cisco IOS® command "show align," and the Cisco Catalyst® OS command "show tech-support"

Support for VLANs and QoS in Cisco Aironet® firmware version 12.00T

The online Cisco TAC Case Query tool

And the "Online Technical Training Opportunities" section includes:

January's schedule of Cisco TAC Web Seminars

January's events at the Networking Professionals Connection Web site

Please feel free to send this message to anyone you know who might find this information useful. Also, if you have any feedback about this newsletter, you can send me e-mail at tacnews-feedback@cisco.com.

Cisco TAC Web Site "View All Documents" Feature - NEW:
New Feature Displays All Links for Each Support Category on One Page

The hardware, software, and technology support pages on the Cisco TAC Web Site now include a "View All Documents" link at the top of each page, so you no longer need to click between sections for a given category.

When you select the new "View All Documents" link, a comprehensive list of the resources for that category will display, including technical tips, sample configurations, and field notices, as well as online tools and utilities. This new
feature allows you to scroll quickly to see all the technical support information available for each category.

For example, here's how to access the complete list of support resources for Cisco 7000 Series routers:

The Cisco Output Interpreter tool provides an instant, online analysis of the output from more than 99 "show" commands, including tracebacks, "show align" for Cisco IOS platforms, and "show tech-support" for Catalyst OS platforms.

Tracebacks -- The Output Interpreter can now decode a traceback's hexadecimal number and determine which bug is affecting your router. Just paste the traceback into the tool to troubleshoot the issue without having to call the Cisco TAC.

"Show align" (Cisco IOS) -- Submit the output from this command to troubleshoot spurious memory access issues. The Output Interpreter will decode the hexadecimal numbers in the output and tell you what bug is affecting the router.

"Show tech-support" (Catalyst OS) -- Submit the output from this command for an overall health check on your Catalyst OS device. Your analysis will cover potential problems with the switch's hardware, modules and ports, trunking, and spanning tree, as well as suggested fixes for those problems.

Start your troubleshooting with a customized analysis from the Output Interpreter:

The waiting is over! Now you can take advantage of the flexibility of virtual LANs (VLANs) and the hands-on control of quality of service (QoS) in your wireless network. Cisco Aironet firmware version 12.00T supports VLANs and QoS on Cisco Aironet 1200, 350, and 340 Series access points and the Aironet 350 Series Wireless Bridge.

The online Cisco TAC Case Query tool allows you to update your Cisco TAC cases yourself, adding notes or uploading files, instead of dictating updates to a Cisco representative over the phone. This way, you can make sure your case history is accurate and complete, so that your TAC engineer can resolve the case as
quickly as possible.

Our customers who use the Cisco TAC Case Query tool have been happy with the tool's benefits:

Access -- You can view and update your cases at any time.

Speed -- You can update a case online in less than half the time it takes to call us and have a representative update a case for you.

Streamlined communication -- Each time you update a case, the tool sends an alert to your TAC engineer and captures your updates in the case history. This detailed case history is particularly helpful if your case is requeued to another engineer.

Use the Cisco TAC Case Query tool the next time you need to update a Cisco TAC case:

The online Cisco TAC Web Seminars offer the fastest, easiest way to become a power user of the Cisco TAC Web Site, and each seminar is gratifyingly short -- only about one hour long.

These seminars show you how to find technical support resources such as technical tips, sample configurations, field notices, software documentation, and online tools and utilities. You can download on-demand seminars to review at your convenience, or you can register to attend a live Web session to chat with a Cisco expert during the training.

Here is the schedule of live seminars for January:

"Using the Cisco TAC Web Site for Network Security and VPN Issues"
January 21: Americas business hours

"Using the Cisco TAC Web Site for Voice, Telephony, and Messaging Issues"
January 23: EMEA business hours
January 30: Americas business hours

"Using the Cisco TAC Web Site for LAN Switching Issues"
January 23: Americas business hours

"Using the Cisco TAC Web Site for Online Support"
January 28: Americas business hours

"Using the Cisco TAC Web Site for IP Routing Protocol Issues"
January 29: EMEA business hours

Log in to the Cisco TAC Web Seminars site today to register for a live session or to download an on-demand seminar:

You may also unsubscribe by responding to this e-mail message and typing "UNSUBSCRIBE" in the subject heading.

Forget Your User ID or Password?
Your user ID is usually your first initial followed by your last name; for example, John Doe's user ID might be "jdoe." If you can't remember your password, send a blank e-mail message to mailto:cco-locksmith@cisco.com. An automatic check will verify that your e-mail address is registered with Cisco.com. Account details with a new random password will be sent in e-mail to you.