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They have games from a large range of providers which suggests one of those inclusive operational deals from outfits like EveryMatrix, and I see that their financial processing is done through Ned2Pay in the UK, with the telephone number +44 20 3286 3035 - might be worth giving them a call?

The licensing is Curacao, which does not have the best reputation for ease of contact or caring for player interests.

Got another email in Dutch, that states the management/IT department will have a close look at the situation tomorrow. They state that there were problems with the game logs.

I have contacts at Evolution, asked them to give them a call. Apparently they are on the Everymatrix platform. So I hope EM is willing to speak to them as well. Are they on this forum as well, by any chance?

Thanks a lot for your help!

P.s I made some videos and pictures during my winning spree to share with friends. These might come in handy now

How can a 'live game' malfunction? What, the croupier spilled coffee on the roulette wheel? The BJ dealer accidentally picked up a deck of magician's cards? The croupier accidentally gave the craps players two dodecahedron dice?

If it's just 'logs' then they simply need to cross-reference results with a video of the games, to confirm yours.

But it sounds dodgy to me.

Sounds like the only real problem they have with their logs is passing them - 'cash-out constipation'......

How can a 'live game' malfunction? What, the croupier spilled coffee on the roulette wheel? The BJ dealer accidentally picked up a deck of magician's cards? The croupier accidentally gave the craps players two dodecahedron dice?

If it's just 'logs' then they simply need to cross-reference results with a video of the games, to confirm yours.

But it sounds dodgy to me.

Sounds like the only real problem they have with their logs is passing them - 'cash-out constipation'......

Maybe some of the Pornhub dealers 'accidentally' strolled onto the Playfrank set, causing carnage. Cards would become undealable and tables would be ever so slightly tilted. Those dealers left standing would request frequent 'restroom breaks' much to the chagrin of management. Who were also nowhere to be seen.

I spoke to someone from Playfrank yesterday evening. They asked me to give them until Thursday to solve the issue. They assured me they want to solve this without any negative publicity, and I decided to give them these extra days. According to them, the director of Everymatrix now is aware of the issue as well, so I asked my contact at Evolution to give them a call today.

Still sounds pretty vague to me... but for now I give it the benefit of the doubt. What do you guys think?

I spoke to someone from Playfrank yesterday evening. They asked me to give them until Thursday to solve the issue. They assured me they want to solve this without any negative publicity, and I decided to give them these extra days. According to them, the director of Everymatrix now is aware of the issue as well, so I asked my contact at Evolution to give them a call today.

Still sounds pretty vague to me... but for now I give it the benefit of the doubt. What do you guys think?

Click to expand...

Sounds like turning and twisting to stall the payment ... they had 3 days to check the logs or whatever they claim was not right.

It took a very long time, but in the end I got all the funds I was entitled to

Click to expand...

Great! And a relief for you if it was a significant amount

I made first deposit of USD 450 from Neteller on 25 Oktober at 17:00.
Then a bank transfer withdrawl request of USD 500 later that day. Rolled back on 26 October at 19:00 without explanation.
Sent KYC documents a few hours later without being asked for them, and made a USD 500 Neteller withdrawal request.
Documents approved and money received about 13:00 today, 28 October.

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