When was the last time you were so sure of yourself you made a
guarantee? I was a junior in high school when a good buddy and I sat in
the cafeteria at the beginning of the school year and made a guaranteed
that by the December break we would both be seriously dating someone.
By December only one of us had a date for the Christmas party.

Imagine going on an interview and telling the hiring manager, “I am
the best person for this job and if you don’t think so, by the end of
the probation period not only will I be happy to walk out at these doors
never to look back, but I will also return all the money paid during
the probation period”.

It’s one thing to make a guarantee and a whole other thing to offer
money back. Does this sound like a stretch to you? You may be willing
to walk after the probation period. But to give the money back, maybe
not.

For the record, we need to confirm that most people making this claim
do NOT intend to give the money back. The money back guarantee is
made to imply that others will be completely satisfied with the services
or products promised.

So how does one make a money back guarantee?

1. Know your abilities.

2. Commit to doing nothing less than your best (all the time).

3. Broadcast your commitment.

4. Be willing to give the money back.

I recently heard a real estate agent say that in all the many years
he offered a money back guarantee on the services provided, he only had
one client that wanted their money back. Can you put a money back
guarantee on the work you do? Think about what that would look like for
you. But remember that actually giving the money back is the fourth
step in the process; steps 1-3 are equally important and I would dare
say even more. Could you walk into your place of work and proclaim to
your manager “You will be completely satisfied with the work I provide
from this day forward or I will give your money back”? Well if you’re
not quite there yet; no problem. Here’s what you do:

1.Think about your skills in relation to your job. If they’re
awesome, you’re in good shape. If not, what training or coaching do you
need to seek out to get your skills in line with your job?

2. Once your skills are in line with your job, do your best all the time every day.

3. Now it’s time to make your declaration,” I will do this job to your expectations and satisfaction…”.

And then you can say, with confidence, “…and if you aren’t completely satisfied I will give you your money back”.

Who We Are

William Singleton, DVM, ACLAM, Dipl.

A board certified laboratory animal veterinarian having over 15 years
experience working in the laboratory animal field. He has over 7 years
experience in the development and implementation of training programs in
the pharmaceutical industry and academic institutions. William is an
active member of the laboratory animal community and professional
organization that promotes the health and well being of research
animals. His strong passion and vision for quality training has been
part of the driving force behind the creation of ACTS.

Paula Clifford, MLA, RLATG, CVT.

Paula Clifford strongly believes in the empowerment of the individual
through knowledge resulting in the highest quality of care and use for
research animals. She has fourteen years experience in the laboratory
animal science industry, the last ten focused on developing,
implementing, providing, and assessing training programs in support of
animal based biomedical research. Paula has a Masters of Liberal Arts
from the University of Pennsylvania. Her graduate work focused primarily
in training program evaluation for animal care and use programs. She
obtained her Bachelors degree from Rutgers College, and an Associate’s
Degree in Applied Science (for Veterinary Technology) from Camden County
College. She is currently a licensed veterinary technician and AALAS
Certified as a Registered Laboratory Animal Technologist. In 2009, she
was recognized for her contributions to training in the laboratory
animal science field at National AALAS by being awarded the Collins
award. She is an active member of many organizations that promote
education.

Our promise is to engulf your work environment in optimism and empower creative thinking, while taking your staff on a journey to achieving their highest potential.