Security System Overview

My Alarm Center is a national company and partners with local reps to service customers throughout the US. The brand of equipment in home security packages depends on the region. My Alarm Company uses both Honeywell and GE equipment in their home security packages. The install fee includes the installation and price of equipment. Monitoring fees depend on service type e.g. cellular, interactive, and landline.

The basic My Alarm Center home security package includes:

1 control panel

3 window/door sensors

1 motion detector

1 key fob

The Good

My Alarm Center has security plan options to help keep you and your family safe. They wirelessly connect you to police stations, fire stations, and emergency response teams nearby.

My Alarm Center has wireless installation, meaning it is quick and easy, with no need to rewire your home. It is also installed by technicians who are local experts and can give you the best service for your neighborhood. MyHome Total Home Control has several packages to pick from, depending on your individual security needs; all of which are at very affordable rates. They have been in business for a significant amount of time and have relatively few complaints. Upon new registrations, you get one month of free service.

The Bad

There are 4 options for packages for MyHome, however, you lose certain features for each step down in price. There have been few complaints, however, the majority of them are problems with the product/service and billing/collection issues. Some customers have argued that the company renewed their contract automatically, and consequently, the customer had to pay their way out of the contract in the end.

The Bottom Line

Overall, this company seems like a good choice if you are looking for service which includes a broad selection of security features with some extra convenience features. It has been in business for enough time to have earned this reputation with very few complaints. If you are thinking about trying this service, make sure to watch your contract dates and read all fine print. On the whole, MyHome packages from My Alarm Center are a high-quality choice to keep your family and home safe.

The Good

My Alarm Center provides multiple options for purchasing a home automation system. The first package is the MyHome package, which includes remote arm/disarming, event text alerts, remotely managed keypad codes, and view event history. The main option is MyHome Premium. This package includes everything that the basic package includes plus the following:

Remote thermostat control and scheduling

Remote light control and scheduling

Remote door lock/unlock

View live video

Review saved video clips

Receive video alerts

This top package costs $59.99/month for 36 months and is their all-inclusive package. Compared to many top packages, the MyHome Premium is one of the best in the industry. It includes many scheduling, text/email, and weather alerts that other companies do not provide.

The Bad

The only main downside is that even after you purchase the top package you still have to purchase the video surveillance equipment. With the premium package they provide you with the option to monitor and receive video image notifications but they do not provide the camera equipment to capture them. Therefore, customers have to purchase them a la carte.

The Bottom Line

My Alarm Center offers some of the best home automation packages in the country. With four options to choice from, customers can decide which package is most suitable for their needs. If you are in the market for home automation and want a variety of options to choose from we suggest picking up a system from My Alarm Center.

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Bad company. Had installation june 29, 2017…system dead in 2 days. Of course it was near the holidays, so I had to wait.
Then another time system alarm malfunctioned at 10pm and the alarm was on for the entire night waking up the neighborhood, called for service….. guess what…no one was there… no one answered.. I had to call again during the day.
Avoid this company. My friend has ADT…much better..use them.

Very happy with my service with My Alarm Center (Hawk). Been with Hawk for 10 years, with no issues and the best customer service by far. I love the service I receive every time I call. Mr. Ismael G. (Smiley) is amazing. positive, caring, friendly, and on top of all the promotions and specials. He is one of a kind. We feel very safe having My Alarm, and don’t have any plan on change. No complaints at all.

My experience with ‘My Alarm Center’ – Scan Security South Hampton NY
Which I like to refer to as SCAM SECURITY

So where to start.

We live in East Hampton, NY and had an alarm with ADT for many years.
We had no problems with ADT, we had a alarm system with cameras and we could also control the heat, aircon and some lighting.

Two years ago I moved my business from NYC to work from home and due to the natural of my business my insurance company gave me a list of requirements for my home alarm.

After shopping around for an updated alarm system it seemed SCAM SECURITY were a better options at ADT.
This also felt good for me as SCAM were a local company.

So SCAMS sales guy told me nothing was a problem, it would be an easy switch over.
He informed my that our existing cameras would work on SCAMS online / app system – Sounds great no ?
He informed me / promised me / WROTE in the contract that the new alarm would be UL certified just how my insurance company had requested – sounds amazing!

So we agreed terms with SCAM
We gave notice to ADT
We informed our insurance company all sounds great

Now here comes the problem – sorry PROBLEMS

– The installed happened a couple of days late

– The installed guys turned up and know NOTHING about a UL rated alarm and UL listed parts

– I spent hours on the phone with SCAM’s office, my insurance company

– SCAM’S office informed me that we couldn’t have a UL rated alarm system, even though the sales guy sold us this and wrote it on the contract

– We were told the cameras wouldn’t work on SCAMS online / app system unless we brought an extra part (convertor) for each camera at a cost of over a thousand dollars

– We were told that SCAMS online / app wouldn’t handle the same number of cameras that we currently had with ADT and we had two choices
1- to have less cameras
2- to have two online systems / apps at an extra monthly fee….. (and far from user friendly having two systems / apps)

So we went for option 1 to have less cameras – funny our new SCAM alarm has less video security than our old ADT alarm

– Our alarm install managed to take WEEKS, not the couple of days promised. This was due to the fact of the UL rated parts, the camera nightmares and we needed parts for a large safe (vibration sensor and door sensor) and they had issues sourcing these (both were agreed and in the sales contract) This meant for a period of time we had ZERO security at our home and in turn no business insurance.

– The wiring was left a REAL MESS by SCAM. I’ve lived and had alarms installed in Miami, NYC, London (UK), France and Greece and I can honestly say I’ve never been left with wiring in such a mess.

– We were never trained on the system

– After the install we were not left with a ‘road map’ or any idea what sensor was what.

So those were the install nightmares

Then perhaps 1 year later the alarm control started to beep once every minute, this happened for hours I called and was told we had a low battery in the master bathroom window…. however we have 4 windows in the master bathroom and due to no labeling or map it was impossible to tell which one was low. After some time on the phone with support i managed to press the old ADT key pad in the basement and the beeping stopped.

Someone from SCAM came out two days later and whilst they in my home they told me 1 window in the master bathroom was not connected to the alarm and was there a reason for this – OF-COURSE NOT – WHY WOULD WE NOT WANT AN ENTRY POINT NOT SECURED.

And then…..

A couple of nights later around 2am BEEPING BEEPING again every minute, both my and my girlfriend tried everything and then we called support. The first girl kept on telling us to key in our 4 numbers into the key pad…. we kept telling her we didn’t have a key pad we have a touch screen and there was no number key pad…..
Her not knowing the system we have is crazy
Her not being training on this touch screen system is crazy.

After over 30 minutes on the phone with her she told us she would get someone to call us to help.
A girl called who was amazing, super nice and spoke us though how to work the touch screen and disable the zone which was beeping. And she promised to follow up with us the next day… which she did.

Two days later a SCAM engineer / maintenance guy came to change ALL batteries so this problem wouldn’t happen again and to also create a map / number them so we never which zone there was a problem with in future.

Whilst he was here this happened

– firstly he was AMAZED after so many SCAM staff coming to our home we still had an ADT sign in our drive way and sticker on our front door.

– He found and asked us why THE WINDOW ON THE GROUND FLOOR NEXT TO THE FOOR DOOR, had no sensors on and wasn’t hooked up to the alarm!!!!!!! WTF are you KIDDING me that means we have had an alarm system for over a year, we have been paying for this system BUT THE WHOLE TIME WE HAVEN’T BEEN SECURE…….

And then this morning I received a bill for maintenance, the call out to fix the errors and what we paid for over a year ago…..

Its my mission to take millions of dollars away from SCAM SECURITY by sharing my story with all my friends, every real estate broker I know, the many custom home buildings I know. I know i’ve managed to push at least a hand full of people to other companies and I’ll keep doing so.

My obligated contract has been over with them for years. Finally officially Cancelled month to month in August over the phone since system was never upgraded. Thought I was through with this joke of a company. Was still billed for two more moths. Then told in October the only way to cancel is it has to be in writting. My original signed contract says nothing about it has to be in writting. So now we are at a stand still. They are still billing me & Im refusing to pay for lousy service.

I have been a customer for ten years. I requested service for two windows that malfunctioned and I work days, apparently they only work Mon-Fri till 4pm. If I want service after that, I was told I would pay 99 for them to come out, and then $198 per hour for service on top. I went around with them for weeks and finally decided to cancel. They told me I would have to pay $390 to cancel because I have a year of a contract left. It does not matter that I have been with them for ten years, I would never use them again, I suggest Simply Safe.

To whom it may concern; i called customer service 9-11-17 in the morning. Problems with my alarm system. Ms. Johan C picked up less then 8 mins. She guided me through the alarm test. She was informative, courteous,patient. Very understanding when i told her of my work schedule, having a special child. And the importance of having my alarm up and running. Ms C scheduled my alarm to be serviced. Quickly and at a time most convenient for me. Thanks again Ms. Johan.. Awesome.

Worse experience of my life. Tried to cancel, put into suspension for a couple of months and started deductions from my bank account without my permission. Over 6 months without resolution. ABSOLUTELY THE WORSE.

I had nothing but issues with My Alarm Center. (My contract was with AMSA their subsidiary).
The alarm would trip all the time for no reason. The motion detector wouldn’t work. The sound break alarm would trigger constantly. When I called to try and get a technician to come out I would have to wait up to 2 weeks for an appointment (that was even if I could Kermit their scheduler to return my calls – I often had to make repeated calls to get a call back). When they told me I had to pay for the service calls it was the last straw and I canceled and got ADT. I’ve been problem free since. I have made repeated calls to My Alarm Center to have them cancel the account (at a great expense to myself) and then got a call from a rude customer service tech asking me if I had switched service and when I confirmed I had, she told me that I “really should call and cancel my service”. That really made my case for me… Awful products, awful customer service, zero follow up, disrespect of the customer. AVOID AVOID AVOID

I was sitting at home one night enjoying a few beers. Two young men knocked on my door and sold me a my alarm security system. Huge mistake. I did not realize at the time i was signing up for a 5 year contract until i read the paper work later. The sales people did not inform me verbally about it and i was a little intoxicated and wasn’t as precautions as i usually am sober. Unfortunately i made a mistake but i feel like i was taken advantage of. I’ve been trying to buy out of my contract but they offer a little discount to pay it off and will not offer to make my monthly payments cheaper. It is hard for me to afford the monthly payments. I find most other companies are willing to work with you, not arm alarm. There are much cheaper options out there. Be smarter than me. Don’t talk to door to door salesmen, especially if you are slightly intoxicated. Don’t sign into a ridiculous contract. This simple alarm system will cost me around $3,500.00!!!! Not a good company

Do not use this company. The service and Customer Service is not the best. I had appointment for them to come to look at my camera, and other things that are going wrong with this system. The appointment was cancel by the company they use to troubleshoot for them…The excuse I got was I needed to reschedule another day, that was very unprofessional after i told them it was cruial they come today, I was leaving ou oft town and the problem needed to be fix.

I have had over two years into a 36 month contract, and have had nothing but problems. This company refuses to service their product after the sale and when you become so dissatisfied that you wish to cancel, they make you buy your contract out. Buyer beware!

1. You are signing a contract. Beware of the sales rep who will ask you to agree to terms and conditions and will request you to say yes for a 36 months contract, just a formality and getting out of the contract is a minimal fee of like $100
2. They will not put a single sensor from their end and use everything existing. Both my backdoors were left and was asked to shell extra $200 to get them secured. Wow, so I should always expect someone to barge from my front door
3. Coming out of contract, well you need to pay all remaining amount of the contrcat and not $100, to me I was asked $979
4. You cant upgrade for a better service under curremt contract, sign up for a new one or continue with the pathetic one

I dont have choice but you do so don’t get fooled. This is a local sec alarm company. Go for other established companies. Wasting $37 a month for this one is not at all advisable.

DONT DO BUSINESS WITH THESE PEOPLE. Most people don’t choose them for their alarm service. You start with another company and when it gets toward the end of that contract, that contract is sold to my Alarm Service. The business model they operate under is to use all kinds of shady tactics to try to keep billing you after the contract is up. Instead of focusing on offering you excellent service or state of the art equipment and technology they focus on calling you, writing you, requesting termination letters, requesting the letter again and requesting that letter yet again. Can’t understand why they don’t chose to focus their energies on the options of excellent service, technology and equipment to keep your business.

In my case they said I couldn’t initiate the termination of the contract. Even though the contract was initially for three years and was over in OCT 2015. They said I didn’t sign the contract. ( we bought a new house and signed the alarm service contract at closing. It was a deal offered by our builder and managed by Westminister Alarm service ). The contract was in me and my husbands name but there was only space for one person to sign the contract so my husband signed it and I didn’t. But I did initial the contract in three places along with my husbands initials. THE BILL HAS COME TO OUR HOUSE FOR OVER 3 YEARS IN MY NAME ALONE! But yet they said I couldn’t initiate a termination even after the initial original contract period of 3 years was up.

So my husband did get on the phone and tell them to stop the service. That wasn’t enough. They kept writing and calling and billing. In January we spent 30 minutes talking on the phone with them, escalating the call to a supervisor, my husband spoke to them and sent that doggone letter in his name. We were told we were getting an adjustment on the bill canceling out the service and charges going back to October and we were done with them.. The end right! No way no how! Started getting those calls again and in April we got a bill saying we owe them $200, saying they need a termination letter from my husband. Really! You put someone through all of this to cancel a fricking alarm service after 3 years and the contract is already done? In my case my family member was going through a very serious and debilitating illness. And I got this shady, joke of a company hassling me about terminating an alarm service.

Have a system in my home for over three years and hasn’t been monitor, they claim that it is and that they show signal. After all this time come to find out that all my upstairs windows haven’t been protected and they don’t have anything but excuses. You installed the system and now you don’t know. If you can continue to look else where to find someone to protect your home, this isn’t the company. The girl in service named Theresa wants to talk to you like a kid and doesn’t even know anything. Best bet is staying away from companies like this.

The alarm company we used for 20 years sold out to this one a couple of years ago. One of our smoke detectors broke and we called for service. The guy came out to look, fiddled with the system so now nothing works. They wanted us to replace the system, so we started shopping around and decided to change companies. Now they are saying we didn’t use the “code word” when we tried to cancel their service and want us to pay another for quarter. Worst customer service ever! They are holding us hostage!

We used this service for 10 years always paying for a year’s worth of services in advance. We started having trouble with our alarm system in 2014 and ended up switching services in October 2014. We had several conversations with My Alarm Center during the switch over. We never asked for a refund of the months paid for but not used. In January of 2015 we received a bill for the 2015 year, we explained to them that we have not used their services since October 2014 and would not be paying for the 2015 year. They continue to harass us for payment and now have sent us to collections for an amount over 2 years worth of service. Never sign into a contract with this company because apparently you can never get out of it.

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