Telstra focused on its customers

Jennifer Hewett’s article (“Telstra: all talk, no action", AFR, November 6) was another reminder that we have opportunities every day to give better service. While we’re making progress and everyone at Telstra knows the customer must be the focus of all we do, there are too often examples of where we haven’t lived up to expectations. We need to exceed them! To Ross Bradfield (“Answer Thodey?", Letters, November 7), I read Jennifer’s piece as well as many other customer perspectives, good and bad.