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JOB SUMMARY:

Dr. Schulze’s American Botanical Pharmacy is seeking a workforce manager to join our call center team. The primary function of this role is to keep the call center team on schedule in order that the department may provide WOW customer experience during each customer call. Ideal candidate must be detail oriented and have excellent organizational skills. This person will serve as an important part of the leadership team, and help the call center realize maximum efficiencies.

Ability to communicate effectively, both verbally and in writing, with both the executive team as well as line level employees

Strong understanding of the business environment of a contact center

Strong analytical and problem solving skills

Experience analyzing, interpreting, and summarizing large data for contact centers

Advanced Excel skills

Intermediate Word, Outlook, and Powerpoint skills

Experience and skill working with a scheduling system (Verint, Magnetic North, etc)

SQL experience a plus

EDUCATIONAL REQUIREMENTS

Bachelor’s degree a plus

BENEFITS:

Competitive benefits package including Medical, Vision, Dental, 401k.

Competitive salaries with bonus based on performance

Discounted company products.

Vacation/PTO/Paid Holiday Benefits

ABOUT US:

Located in Marina Del Rey, CA, we are a privately-held company established in 1994 that has a proven track record of success and profitability We market Dr. Schulze’s original herbal formula and programs, the most potent and pure natural healing solutions available anywhere in the world. Our commitment to health and healing using powerful and natural herbs is at the heart of what we do everyday. Driven by our passion for quality, product and service excellence, we are one of the most trusted brands in the natural health and wellness industry.

We are looking for individuals who share our passion and commitment to join us in strengthening and growing our brand and business.