Help Desk Hours

LTS Help Desk

The LTS Help Desk is the front line of support regarding learning and technology services. They coordinate the referral of faculty, student and staff questions to the appropriate resources. Help is available through:

Important Announcements

Did you receive this email and wonder if it is legitimate? This IS phishing!Forward messages like this to helpdesk@uwec.edu for verification

Every month, LTS (Learning and Technology Services) updates the University network servers, desktops and workstations to keep our network systems secure. Two months ago, we pushed out a security patch to all university-owned computers that protected the University from the current "WannaCry" cyber attack that affected many organizations and institutions around the world.

In the unlikely event that you ever receive a surprise notice on your computer about locked or encrypted files, immediately call the LTS Help Desk at 715-836-5711.

Cyber criminals often target individual email accounts with phishing email attacks, odd, urgent requests with strange file attachments from sources you may know. That's why we depend on every member of the UW-Eau Claire community to participate in cyber security by educating yourself on common phishing email attacks.

If an email looks "phishy," it probably is. Delete the email and move along. If the sender is someone you would normally trust, send them a new message requesting clarity on the suspicious message.

As of January 9, 2017, Learning and Technology Services will be enforcing the new password requirements started by UW-System. The following email was sent out:

The UW System
Board of Regents and President Ray Cross have approved five information
technology policies as of October 2016, written by the UW Information Assurance
Council. These policies can be viewed online. LTS
is working on the implementation of these policies. Several of the
implementations, to be enforced beginning Jan. 8, relate to authentication
systems and passwords. See UW System's Information Security:
Authentication page for more details.

Passwords will be set to expire every 180 days (so
if you changed it January 1st you would have to change it again
around July 1st)

UW-System will require passwords of a minimum of 12
characters in length with three of the four uppercase letters, lowercase
letters, numbers and special characters "~!@#$^&%*()" to access
university-owned computers. We are calling them passphrases and
suggesting people use a short sentence that they can remember.

After 7 incorrect password attempts your account will be
locked out for 30 minutes