When Performance Matters

Retail Sales Training

Designed for frontline retail staff, this course will equip your teams with the skills to adopt a successful conversational selling approach. Whilst many frontline staff might not feel comfortable with what they regard as “selling” they are very happy to talk to customers, understand their needs and suggest solutions.

Challenges facing retail frontline staff

Projecting an appropriate image

Lacking confidence to open and maintain a conversation

Knowing how to discover client needs

Matching needs with potentially relevant products or services

Difficulties in structuring and controlling the conversation to reach a successful outcome