Insurance Billing

The Patient Financial Service office will submit your bill for hospital charges to your insurance carrier, provided you have given us the name and policy number of your insurance. Deductibles, co-insurance and non-covered amounts not paid are your responsibility. All charges not paid by your insurance must be paid in full within 30 days after billing. If you cannot pay for services or if you have questions about your account, please contact the Patient Financial Service office at (920) 433-8122 or (800) 211-2209.

Preferred Provider (PPO):

Our hospitals participate in a number of preferred provider organizations. To verify if we are part of your network contact your insurance company, employer or refer to your policy benefits.

Please note: Services provided by your physician may not be included on your hospital bill. If Radiology, Anesthesia or Emergency care were received, you may receive a bill for services from:

Green Bay Radiology (920) 336-2380

Green Bay Anesthesia (800) 899-5550

Emergency Physicians (888) 290-6720

Prevea Health (920) 496-4700

Deductible/Co-Insurance

Payment of known deductibles and co-insurance is required at the time of discharge. Payment of any balance remaining after insurance payment is due within 30 days. We accept cash, check, money order, VISA, MasterCard, Discover Card or American Express for payment. For those unable to pay the entire bill at the time of discharge, special arrangements can be made with the Patient Financial Service office. Please contact our office at (920) 433-8122 or (800) 211-2209 to make arrangements.

Medicare Rights

While you are a Medicare hospital patient, you have the right to receive all the hospital care necessary for the proper diagnosis and treatment of your illness or injury. According to federal law, your discharge date must be determined solely by your medical needs.

You have the right to be fully informed about decisions affecting your Medicare coverage, payment for your hospital stay and for any post-hospital services.

You have the right to request a review by a Peer Review Organization (PRO) of any written "Notice of Non-coverage" that you receive from the hospital stating that Medicare will no longer pay for your hospital care. PROs are groups of doctors who are paid by the federal government to review medical necessity appropriateness and quality of the hospital treatment furnished to Medicare patients.

If you think you are being asked to leave the hospital too soon, ask a hospital representative for a written notice of explanation immediately. This notice is called a "Notice of Non-coverage."

Hospital Charges & Price Estimate

HSHS Eastern Wisconsin Division is committed to providing our patients with useful information that will assist them in making informed health care decisions. Please refer to the website below to obtain pricing for our services:

Note: Prices listed in the website are "list prices" billed to all third party insurance companies including Medicare and Medicaid. If your insurance plan is in-network, your out of pocket costs (i.e. co-insurance, deductible) are based on the contracted rate with your insurance, not the price(s) listed. For uninsured patients who cannot benefit from discounts negotiated by insurance companies, an uninsured discount will be applied on your statement.