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Jorge

Dec 4, 2016

I called in advance to ask if a car was in stock and they said yes it was. When I got to the dealership they told me that the car was not there. They even had the nerve to call me in advance to find out if I was coming to see the car. I agreed to look at another car. When I started the next car it made a strange sound from the muffler . The car obviously has a hole in the exhaust. The sales man said that the car needs to warm up first! I must look like a idiot. Don't use this dealership, you will be wasting your time.

Inquired about a 2013 BMW. Asked for a copy of the Carfax 4
times as I have read previous reviews about bait and switch
tactics. Received several automated responses , but no Carfax
report. I eventually ran the Carfax myself on that car and one
other and BOTH were sod some time ago. One in August and
the other in April of 2016. Here it is late November of 2016 and
they are still marketing these cars. Anyone that purchases from
dealers like this get what they deserve. THE WORST OF THE
WORST!

Awful experience with this dealer..the prices post on line are
the prices u get when u go in..also be advice this guys only
care about the money not the customer....i will never go
back there again scammmers ....

Bought a car, leaked out a liter of oil the next day. The front
axle was cracked and made noises when I turned. The front
right wheel bearing made noises. The turbocharger was about
ready to go, the paddle shifters don't work, tires were bald. All
in all these guys are phonys. other than that, the guys that are
there know what they're doing, are willing to take care of you
and work with you. They are the ones fixing my car.

Response from Dip's Luxury Motors:

This person came in on November 4th; previous ownership and management. She came in weeks later after inquiring and is a local customer.

This dealership changed ownership on Nov 9, 2016.
All below reviews pertain to the prior ownership.

CarGurushttps://www.cargurus.com

Justin

Oct 25, 2016

Worst dealer experience. All the cars that are posted on Car
Guru are not available. All listings are exaggerated with
features not available in their listing. The cars that are all
listed with the low pricing, they don't exist. They pull in
customers with low pricing and then try to sell different cars
at a higher price. STAY AWAY!!

The worst place you can ever buy a car. No words can describe how rude and nasty these people are. I don't even know how they are still in business !. They use methods of bait and switch, they never honor the price , and to top it all off they have these sleazy sales man trying to help you out . I also found their cars have accidents when the sales man was swearing the car was clean . When I brought it up they said it was "MINOR". You My experience here was BEYOND terrible . I'm at a loss for words and thank god I didn't buy a car from there . Please people listen to someone who was that close to getting screwed don't go here , Go anywhere else but here !!.

They have a purpose to not update their site..to get customers to the door step and then sell them something they don't want to buy. In today's technological world, how can they say it takes time to update their site ..3-5 days. They should improve or else stop the business

They gave me followup call and setup an appt for test driving the cars. Nice
courteous sales rep who patiently listened to what we needed and showed
me all the used cars that we were interested in and I did test drive 2 cars.
But the deal didn't go thru as it was going out of my budget. There were no
pressures from their side and it was a complete hassle free experience.

I cannot give negative so had to give one star. I called them for s stock # and confirmed if I can see the car. They said that I can see the car, but when I went there they said that it was not there and showed me other cars that are no where close to what I need.
Luckily I took a print from the web site and they can't speak more on it.
Please refrain from this dealer if you are looking to buy a good one .

Very bad experience just as the other reviews have stated.
They say they have the car you inquire about just to bring
you in. I drove 72 miles to get there and they did not have
the car, then I tried to test 2 cars and one car blew out so
much smoke and the 2nd car made a loud sound and would
not start....The sales guy really was not interested in
showing me the car or telling me much about it, he also gave
me the wrong prices so i had to hole the website up with the
prices on the car. After I left i called them and asked for a
car i knew they did not have on the lot and the woman told
me she was looking at it to come in and test drive it.....also
the cars were really bad looking on the inside.....they are
trying to rip people off, and it very wrong of them. do not
waste your time driving here.

Beware...never go to their showroom....
They are the cheaters and their online inventory is just for
fishing. The
cars they show online you will never find when you go to the
dealership. After going there they will just talk about pricing
and financing
instead of giving details of vehicle. When I visited them there
were already a couple
of customers shouting on them.
I did check on phone right before starting for them whether
they have
those 3 cars available which I shortlisted online and the lady
on the other side responded that
they have 2 of them and 1 is sold. But, when I reached them
with my friend just after 1 hour the sales person handling us
told that both the cars are sold...and none of our shortlisted
cars availabel anymore. When I told that they were availbel
1 hour before , he said oh then they might be
in our garage for some repairing. We understood that they
are the cheaters and decided to get out but they kept a
guy standing on the door who didn't let us go out and was
keep asking all the
questions what happened, we can talk on the price, I have
better cars
then what you shortlisted and blah blah blah....but we keep
moving and those guys
followed us at least for 50 meters on the path way. We were
just feared.
Never ever go them..they are the cheaters.

It was a big scam... you get there and one vehicle went to another dealer, the interior was damaged badly(bait and switch), and what a coincedence the other car just sold the day before. Then they show us two other cars with 30k more mileage with a window price of $22,000 but they are sell to just us for $10,000 "What a saving we are going to get" the one car had a multitude of cigarette holes in the seats, and the other had front end damage that they used those little paint containers for scratches. They did the whole bumper with that. They couldn't even pay me to take a car from them.

Horrible experience! The sales person was not
interested in showing the cars - he unlocked and
asked us to take a look while he was just roaming
around. Also, the car quality was bad - torn interior,
smoking smell (even though salesperson said it was
not). My initial query was not responded to in 3 days.
I called and scheduled an appt, and they did not have
me listed when I got there. The salesperson wanted
to know my dream car vs. showing me the cars I
queried about.

Offered on a car with a $500 deposit...returned home and realized that the
Car Fax has significant damage on the car and hence decided NOT to buy
it...called dealer, dealer accepted but did not process a refund of the $500
deposit...after a few calls (and no call returns), had to dispute the charge
with the card co. So, overall NOT a good experience :-(

They are not serius. They are desonest. I called at morning asking for the Car, They told me that Car was there, I ser an appointment and drove more than 50 miles. The Car was not there. The cuban guy told me that the Car was sold 3 months ago. He tried to sell me another Car, bad, oldest, for 2000 more... They are crazy...
Don't go there, I don't recommend.

Response from Dip's Luxury Motors:

Mr. Pacheco, thank you for your feedback; we do apologize you feel this way but you inquired via our internet sales team about 3 different vehicles. One of them, was sold but within 5 days of you walking in on May 4th. We did offer you a GREAT deal for the other Volkswagens in stock (which you were also, informed about via emails). We still believe that at 26 miles from your hometown, we DO have the best prices for these excellent certified pre-owned vehicles; which is why we sell so fast.

CarGurushttps://www.cargurus.com

HansG

May 1, 2016

They send me a automated email and that was it , they never called me or
emailed me back on my request , calling is also a difficult thing , most of the
time they are not answering the phone and by leaving a message they do not
get back to you.
I am still in the market for a car but I probable have to drive to their place in
order to get and see wat I want .

Response from Dip's Luxury Motors:

Hans, thank you for your feedback. As Sales Service Manager, I reviewed your feedback and found that one of our Internet Sales Coordinator, had called you and send you an email within 24 hours of your inquiry. Our internet sales team is available more than 12 hours a day as well as our show room reception is open from 9am-8pm, Monday through Saturday. If still in the market please feel free in contacting us; as we DO have someone always available from internet, reception, and sales.

CarGurushttps://www.cargurus.com

andybudhan

Apr 21, 2016

The person at the dealer was a pleasure to talk to, we set up an appointment to view one of their vehicles this weekend, loved working with them.

Response from Dip's Luxury Motors:

Robert, we apologize for the mixed communication between our salesman and yourself but the vehicle you were interested in was the cheaper price because it was a very standard in options Acura TL; and the one the sales man showed you with beige interior has a lot more options. Our vehicles are the exact price you see online, you were just comparing two different vehicles. We do not change nor increase any price here.

CarGurushttps://www.cargurus.com

marguerita

Apr 4, 2016

They lie. They tell you the car your
inquiring about is thre waiting for you.
You get there tbey tell you the was sold.
It takes more than an hour to sell and
process a vehicle. They lie to you to get
you there to sell you a different car. And
the Spanish salesman was very rude. I
rate them very poor 0

Response from Dip's Luxury Motors:

Marguerita, I definitely did and do appreciate your feedback. The initial vehicle you were interested in had a hold down payment back on the 24th and obviously when you came in contracts were already signed and received (client was from out of state). But yes vehicle was still physically here. In reference to that Sales Agent, he's customer service was obviously not for our company standards and your feedback was of great assistance. Please when you start looking for your vehicle remember to contact me. - Ana

CarGurushttps://www.cargurus.com

Paul

Apr 1, 2016

Terrible, terrible, terrible. I called to
purchase a vehicle and they had 2 price
plus about 6000 in fees. Do they think I'm
a fool. Worst conversation ever. Thieves
in suites.

Response from Dip's Luxury Motors:

Paul, we apologize for the confusion between Peter and yourself but the vehicle he was offering was the midnight blue Audi A7 which was obviously more than the black one you and Zoe were speaking about. We do not charge any dealer fees and our prices are those prices you see online. We do appreciate all our clients we receive online, especially like yourself from upstate NY.

Response from Dip's Luxury Motors:

Sam, we apologize you feel that way but our records show you were speaking to Zoe on March 9th via email and she sent you the last email with no response from you in return. We do still have available 2014 Mercedes Benz E350s for your reference.

CarGurushttps://www.cargurus.com

Sharmayne

Mar 19, 2016

None of the cars advertised were available and
the one that was had significant bumper
scratches

Response from Dip's Luxury Motors:

Sharmayne, we apologize to hear that when you came in on the 18th the 2012 Mercedes E-Class white was no longer available. When you inquired about it on the 11th it was still available; we would like to invite you to come in and see if you like the 2013s we currently have available and because of your situation we will be glad to work out a good deal on whichever you would like. Also, upon purchasing we fully detail the vehicle it is done by a certified professional detailer. Once again please contact me Ana; Sales Manager or Zoe your Sales Agent.

CarGurushttps://www.cargurus.com

Mario

Mar 15, 2016

Bad they say they have 3 same
models of car what iam looking
for but when I get to see its only
one and different color. Not
recommended!!'

Response from Dip's Luxury Motors:

Mario, we are unsure of the date you visited. Also, we definitely do carry a wide variety of BMWs and Mercedes Benz; being it is our specialty. But we can definitely understand if it was a different Make of vehicle you were interested in. Please contact me Ana (Sales Manager); if you are still in the market, I would like to see what we can offer you.

CarGurushttps://www.cargurus.com

Andrei

Feb 21, 2016

The dealership was a mess and so were
the cars. Most of the cars had problems
but were not mentioned on the Internet.

Response from Dip's Luxury Motors:

Andrei thank you for your feedback we do apologize for the appearance after the winter storm. For our value and training it would be great if you would contact us and let us kno which Mercedes C-Class you looked at had problems.. All our vehicles are in excellent conditions and under manufacturer warranty.

Response from Dip's Luxury Motors:

Thank you for your feedback Ademola.

CarGurushttps://www.cargurus.com

Anibal

Feb 5, 2016

They did not have the car as advertised. The dealer tried to sell
me a similar vehicle but the priced range was at 20,000.00 after
discussing price i decided i am just going to go with the Acura
TLX. It seems to me that even with a decent downpayment or
payment in full these dealers will not budge on price. They're
trying to sell used cars at not used car prices.

Response from Dip's Luxury Motors:

Anibal, we apologize for not having the vehicle you were looking for when you came in; but we currently do have Acura TLs for $20,000. If you did purchase a vehicle congratulations and thank you for your feedback.

Response from Dip's Luxury Motors:

Victor, we apologize for the delay on the customer service that evening. But we do want to thank you for coming in and purchasing the Mecerdes C-class. Hope you enjoy it.

CarGurushttps://www.cargurus.com

Richard

Jan 23, 2016

Definitely a bait and switch operation. When I called they
claimed the vehicle was available. Then I read some
negative ratings stating that a person went to see a specific
car and drove a long distance, but when they arrived the car
was not available. So I called to verify if it was really
available and they left me on hold for 10 minutes. I am sure
they have nice cars, but it is not worth driving over an hour
for a car you are interested in (Bait) that is not available, and
then you are shown other cars (Switch). For that you can
go into any dealership.

Response from Dip's Luxury Motors:

Richard, thank you for your feedback. For training purposes it would be great if you can contact us and inform about the representative that placed you on hold. On your opinion of "bait and switch"; we do not need to do that because we DO have the best prices and quality of vehicles to offer. Unfortunately that is why we do not take deposits and/or hold on our vehicles. We turn over our vehicles quickly. We would still like to invite you confidently that you will get a better deal on any one of our vehicles.

CarGurushttps://www.cargurus.com

Darion

Jan 12, 2016

They have all the cars that I want. They
have no problem/trouble helping you
look for a car.

Response from Dip's Luxury Motors:

Thank you for your feedback; hopefully we can work a deal for you and the vehicle will be available.

CarGurushttps://www.cargurus.com

Layla

Nov 30, 2015

Buyers beware this is the worst dealer ever. I had the worst
buying experience of my life and am in a vehicle that I
purchased from them that I learned has 4 accidents on it. DO
NOT BUY FROM THIS DEALER!!!!!

Response from Dip's Luxury Motors:

Customer purchased the vehicle upon acknowledgement and signature signed on every single page of the full Carfax report and Autocheck signed as well (we have the original documents, customer has her copies, and Wells Fargo dealer representative(s) do as well. This client purchased the vehicle knowing everything about the vehicle and agreed to purchase knowing it has STILL manufacturer warranty plus an extended warranty we gave her at the time of purchase; which she agreed. Vehicle was sold for $32,000 with the extended warranty. The client wants to go back to an Audi brand suv (6 months later)

Customer purchased the vehicle upon acknowledgement and signature signed on every single page of the full Carfax report and Autocheck signed as well (we have the original documents, customer has her copies, and Wells Fargo dealer representative(s) do as well. This client purchased the vehicle knowing everything about the vehicle and agreed to purchase knowing it has STILL manufacturer warranty plus an extended warranty we gave her at the time of purchase; which she agreed. Vehicle was sold for $32,000 with the extended warranty. The client wants to go back to an Audi brand suv (6 months later). Client has called Wells Fargo multiple times; disagreeing on a new loan rate she wanted from us (which this was the so-called "wrong" she wanted us to do "right"). Very disappointing how she asked the Wells Fargo representative, how many complaints do a dealer need to have issues. At this point, customer did not want to accept the new loan we were able to offer her for an Audi suv we have in stock.
Less ...

CarGurushttps://www.cargurus.com

Tom

Nov 9, 2015

car was sold, something didn't seem right.They didn't respond,
but when I called car was already sold.

Response from Dip's Luxury Motors:

This customer inquired about 3 cars since August 30th; unfortunately every time we reached out to him the phone numbers were all incorrect and switched up numbers. First wanted a red BMW then Mercedes c300. Unfortunately if customers provide incorrect information we cannot follow up when the vehicle is here and obviously cannot wait until you decide to reach out to us. Our website is very accurate and what we have is what we have.

CarGurushttps://www.cargurus.com

Thang

Sep 5, 2015

Contact me couple times, but all of the cars that I am interested
on their website and sold. Needed to update their website
daily. This is very unorganized. No good

Response from Dip's Luxury Motors:

Thank you for your feedback, we update our site as quick as we can unfortunately we do have to consider the customers going through special financing, the vehicles that need to be delivered out of state, etc.

CarGurushttps://www.cargurus.com

Ducheine

Aug 26, 2015

The car I inquires about was sold a long time ago. They just left the ad on the site to attract customers to their lot. Not fair. Website needs to be updated.

Response from Dip's Luxury Motors:

The specific vehicle this consumer inquired about was here on the lot with a sold sign; the new owner was flying in from another state.

CarGurushttps://www.cargurus.com

Britanna

Aug 21, 2015

I reached out to the dealership to check out their BMW X5 my husband wanted for me was there. I was inform the vehicle condition, and decide to set up an appointment for that weekend. My husband and I ended up at the dealership two day later and they had a buyer already signing to get the vehicle. We were about to leave but then they shown the Mercedes-Benz GLK which I personally fall in love with. Great Job keeping us happy!

Response from Dip's Luxury Motors:

Kevin, and like some customers will be coming from out of state 7-10 days later; unfortunately majority of the on demand(popular) vehicles do get sold fairly quickly. We also have great relationships with other dealers (wholesalers) that come in and purchase our units being that we offer very competitive pricing. Please call the day you would be coming in.

CarGurushttps://www.cargurus.com

Tyiesha

Aug 19, 2015

The worst dealer I've ever been to, drove
all the way from Maryland and none of
the cars that are online were at the
dealer, the cars that were on the lot were
in bad shape. Rips in the seats damaged
on the exterior like it was in a car
accident, none of the prices were even
close to online. Don't waste your time AT
ALL

Response from Dip's Luxury Motors:

We invite this "customer" to please contact us; we would like to know which vehicle had that shape/interior and or exterior. Our prices are the prices you see online. We are proud of our great business in providing consumers the best price in the market.

CarGurushttps://www.cargurus.com

Scorphitman

Aug 14, 2015

Car sold fast,Dealer responded very fast. Would buy from them in
future.

Response from Dip's Luxury Motors:

Perfect example and it is great to know that we have clients as witnesses. Our prices are the best in the market we turn over our cars really quick and because of that we are happy we can give to many many clients (which we would like to post their feedback) GREAT DEALS!!!

CarGurushttps://www.cargurus.com

Ricky

Aug 12, 2015

take took long to responded and they didn't have the car I was already sold

Response from Dip's Luxury Motors:

Response from Dip's Luxury Motors:

Unfortunately, we cannot wait for customers to finally come in and check out our inventory. This is why we do not take deposits nor hold vehicles; we sell our units very quickly. Also, we have wholesalers that come in every week to purchase our vehicles; that shows also that we have unbeatable prices. No reason to make someone waste their time.

CarGurushttps://www.cargurus.com

adam

Jun 26, 2015

Cars Posted online are not in stock ,i called immediately before
going to this dealership and was told cars area available , non of
the 3 cars i was interested in are in stock when i got there, i drove
one hour... POOR Customer service and Business.

Response from Dip's Luxury Motors:

Unfortunately the sites even through the advertising sites take longer than normal; if a sale is pending delivery also it will not be updated until delivery. As well as if a special financing program is being worked on for a customer the vehicle will still be available. Yes, and these things are mentioned to a prospect that calls in on one of these units.

I wish Pedro had been more
financially creative in coming up
with a solution that would allow
me buy that gorgeous vehicle. I
has a problem coming up with
the 2000.00 down payment. I
could have come up with it in a
few months, and the deal could
have been completed at that
time.

Response from Dip's Luxury Motors:

We apologize for the two different responses; a sales agent do not know what that consists of but a sales manager which assists in the financing do have knowledge that some financial institutions do charge a bank fee (approvals for not so good credit).

called before arrive there to make sure the vehicle is available, and were told it is available. when we get there in 2 hours we were told car is soldout. and many of the cars on their website were not even there.

My wife and I went to purchase a vehicle
that was listed on the Internet. When we
got to the dealership, the salesman told
us that the car was sold a while and they
didn't updated their listing because the
Internet guy went on vacation. Horrible
experience and won't deal with then
anymore and their vehicles are over
price anyway

Response from Dip's Luxury Motors:

We apologize for the vehicle being sold hours before; this is a perfect example as to that we actually DO have the best prices and no obligated money down, nor purchase of warranty, nor what others call "dealer fee". We rather give everyone a good deal and receive many referrals like we get weekly. Thank you for all those that do do their research and at the end come back to purchase from us.

The dealer responded by was told they can't find a bank for me to
get me a 13,000 dollar loan went to Douglas VW in Summit and
walked out with a VW CC with no trouble in just 3 hours time. All I
got from park place was a run around.

Response from Dip's Luxury Motors:

Luckily, franchise dealers do get that privilege of having great financial institutions that will lend their own money even to consumers with really bad credit. We have some that will consider all types of bad credit (past repo, bankruptcies, etc) but to a certain extend. That is great to hear that you were able to get a new car.