Question Details

Eminye Imininingwane Yohlelo

Fakela amapulagi

Easy Youtube Video Downloader Express is the ONLY add-on currently installed.

Previously, before this last update, I had a total of three add-ons installed. Then when the downloader stopped working, I disabled all of them. I left the other two disabled and removed and reinstalled this one. And it still does not work.

Is this going to be an ongoing problem every time Firefox installs an Update????
I have better things to do with my time than beat my head against a wall with these SAME continual problems.

I went to your support page (it also shows at the top of this page) and it sent me to a URL that was supposed to fix this problem and I installed that version. Mozilla Firefox 67.0 (x64 en-US) I rebooted and it STILL does not work.

I'm really struggling to be nice here. You knew that this was a problem from some months ago and you let it happen again. OMG.

In trying to get this add-on to work, I've disabled my other two add-ons then I Removed and Re-installed this Add-on and still it does not work.
The download button appears but when I click on it, nothing happens.
So what gives, this time? Is there ever going to be a permanent fix?
I'm in the middle of downloading 5 youtube files that should have been done this afternoon, and now it is almost 11pm and who knows when/if they will ever get downloaded.
I've wasted hours of my life on this! And you guessed it, it still does not work.

I have a 64-bit HP laptop, running Windows 10 Home, with 12 gig memory, and 2T hard drive.
Is this going to be an ongoing problem every time Firefox installs an Update????
I have better things to do with my time than beat my head against a wall with these SAME continual problems.
I went to your support page (it also shows at the top of this page) and it sent me to a URL that was supposed to fix this problem and I installed that version. Mozilla Firefox 67.0 (x64 en-US) I rebooted and it STILL does not work.
I'm really struggling to be nice here. You knew that this was a problem from some months ago and you let it happen again. OMG.
In trying to get this add-on to work, I've disabled my other two add-ons then I Removed and Re-installed this Add-on and still it does not work.
The download button appears but when I click on it, nothing happens.
So what gives, this time? Is there ever going to be a permanent fix?
I'm in the middle of downloading 5 youtube files that should have been done this afternoon, and now it is almost 11pm and who knows when/if they will ever get downloaded.
I've wasted hours of my life on this! And you guessed it, it still does not work.

All Replies (1)

To clarify, most add-ons (including the one that you have mentioned) are not developed or maintained by Mozilla. Therefore, Mozilla isn't really responsible for ensure that add-ons are updated to work with the latest version of Firefox.

Based on the reviews of the add-on, it appears that the add-on developer is generally very good at providing technical support of their add-on, so you might get a better answer by contacting them directly.

Some of the Firefox volunteers here may be able to help you as well, but generally, the add-on developer knows best about their add-on.

If you do reach out to the add-on developer directly and find a solution, please share it here so that other users who may experience similar issues can find the answer.

Thanks.

To clarify, most add-ons (including the one that you have mentioned) are not developed or maintained by Mozilla. Therefore, Mozilla isn't really responsible for ensure that add-ons are updated to work with the latest version of Firefox.
Based on the reviews of the add-on, it appears that the add-on developer is generally very good at providing technical support of their add-on, so you might get a better answer by [https://www.yourvideofile.org/support.html contacting them directly].
Some of the Firefox volunteers here may be able to help you as well, but generally, the add-on developer knows best about their add-on.
If you do reach out to the add-on developer directly and find a solution, please share it here so that other users who may experience similar issues can find the answer.
Thanks.