MISSISSAUGA, CANADA, December 20, 2006 - The Reynolds and
Reynolds Company’s Technical Assistance Center (TAC)
has earned its sixth certification of Canadian support operations,
based in Mississauga under the Support Center Practices (SCP)
Certification program. SCP Certification assesses and quantifies
the effectiveness of customer support based upon a stringent
set of performance standards and represents best practices
in the industry.

Reynolds’ achieved certification after an extensive
audit of its Canadian support operations based in Mississauga
and Montreal. Reynolds has a team of 70 professionals in Canada
that currently serve and support 1,200 customers with more
than 40,000 peripherals at dealerships across Canada. On average,
the organization receives 1,000 calls per day and resolve
85 percent of them on the first attempt.

“SCP certification reinforces that Reynolds repeatedly
exceeds and maintains challenging industry benchmarks for
customer service and support, and is dedicated to ongoing
improvement,” said Ron Reed, vice president of Reynolds
Canada. “The final audit results are a testimony to
our TAC team members’ hard work and further substantiate
their level of excellence and commitment to our customers.”

SCP Certification is part of a suite of service capability
and performance standards designed to improve the quality
and effectiveness of technology service operations. A consortium
of leading technology companies, along with the Association
for Services Management International (AFSMI) and Service
Strategies Corporation created the internationally recognized
standards, which define best practices for delivering world-class
service and support, quantify performance levels and establish
a foundation to build on existing quality processes. Certification
requires comprehensive audits and annual recertification to
confirm that companies continue to meet the requirements of
the program. The SCP segment of the performance standard includes
more than 100 business elements that define world-class technology
support performance levels.

"By passing the rigorous requirements necessary to achieve
SCP Certification, Reynolds has made it clear they are committed
to delivering world-class support to their customers,"
said Kristin Robertson, SCP Auditor. "During the SCP
Certification audit, Reynolds and Reynolds' Technical Assistance
Center demonstrated a clear commitment to customer satisfaction
and continuous improvement."

Reynolds joins the ranks of other leading technology companies
that have achieved the prestigious and sought-after SCP Certification,
including Lockheed Martin Incorporated, McKesson Corporation,
Rockwell Automation, Nokia, Sage Software, EMC Corporation,
and GE Healthcare among others. Currently, more than 200 technology
support organizations around the world participate in the
SCP program.