Virtual action learning sets

Dispute resolution and complaint handling forum

Do you have a particular challenge or problem relating to dispute resolution and complaint handling? You could gain and share insight, knowledge and learning with peers from other landlords through one of our virtual action learning sets.

Virtual action learning sets are a structured method enabling small groups of individuals to address complicated or challenging workplace issues by working collectively on a virtual basis, ie you are connected via your computer or mobile device. They are most often used on:

Work-based projects where action learning set members are involved and are able to influence the outcomes.

Operational issues that occur in the work context ie building effective working relationships, job role accountability and responsibility.

How it works: We connect the forum members via their computer or mobile device to hold a virtual meeting. We then invite all individuals to briefly share their work-place challenge or problem. Individuals then decide which challenge or problem is going to be the focus of the session. Val Theadom, Sector Development and Learning Manager (qualified and experienced in action learning sets facilitation) will facilitate the session to explore the challenge or problem through powerful questioning from other individuals in the forum.

At the end of the session, the person who brought the challenge or problem makes a commitment to action. The forum closes with everyone sharing their learning from the session. Chatham House rules are applied in order to ensure confidentiality. We ensure a high standard of dialogue is maintained.

When will they be held? We are planning to run a virtual action learning set each month at a date and time convenient to the forum members. A set will take around 2.5 hours.

Who will attend? The sessions will be organised so that peers are working together to share and solve the problem or challenge.

A maximum of eight places are available for each session and the sessions are free.

How to book: If you would like to request a place and join the dispute resolution and complaint handling forum or would like more information, please email VTheadom@housing-ombudsman.org.uk