ELCAS Funded Level 3 Delivery of Conflict Management in South Lambeth

Course Contents

Managing Conflict in the Workplace when dealing with Customers, Service Users or the Public

How communication can be used to solve problems and reduce the likelihood of conflict

Factors that influence human responses in conflict situations

How to assess and reduce risks in conflict situations

How to communicate effectively and de-escalate conflict in emotive situations

Good practice to follow after conflict situations

Delivering scenario-based Conflict Management Training

The principles of scenario-based conflict management training

Planning and designing scenario-based conflict management training

Delivering scenario-based conflict management training

How to evaluate your own performance

Evaluating the delivery of inclusive teaching and learning

The nearest Training Centre to South Lambeth for ELCAS Funded Level 3 Delivery of Conflict Management is Gravesend.

The Level 3 Award in the Delivery of Conflict Management Training has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training.

The qualification is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing role.

The qualification also meets the requirements of the Security Industry Authority (SIA) for those delivering the licence to practice qualifications which include scenario-based conflict management training.