Clothing and Footwear

Food, Beverages and Medicine

Have light, balanced meals before travelling, and avoid alcohol and carbonated drinks.
Don't forget to bring regular medications in your carry-on luggage and to take them according to directions.Note:
See Security Rules for carry-on liquids.

Sleep

Infants and Small Children

We offer quiet, comfortable, fun flights for kids.
Cribs are available for passengers traveling with infants on some of our airplanes. This amenity must be requested at least 24 hours in advance and are subject to later confirmation.
Passengers with children have priority boarding.

Aircraft Cabin Environment

The in-flight cabin environment differs from that of the ground, and may affect those with health problems.
As altitudes increases, the cabin’s air pressure drops and the amount of oxygen in the blood tends to decrease. Although this is not a problem for most people, those with respiratory problems (such as chronic bronchitis or other obstructive lung diseases) may need to reserve supplementary oxygen in advance to avoid decompensation.
Gases inside the body tend to expand, which may lead to discomfort, the sensation of ears popping and in extreme cases perforation of the eardrum. This is more common during landing than during take-off, but may occur at either time. Please see “Preparing for Descent”.
The cabin’s air is also relatively dry, which may cause a feeling of dryness in the mouth, nose and eyes. Although studies have shown that this does not cause a state of dehydration, we still recommend the use of lip balm and skin cream.

During Flight

Drink plenty of fluids, especially water, and avoid alcohol and carbonated drinks.
Avoid sitting with your legs crossed for long periods of time, and stand up to walk around once in a while, unless advised otherwise by the crew.
Carry-on luggage should be properly stored so as not to impede passage or movement.
Keep your safety belt fastened at all times when seated as there may be unexpected turbulence.
Listen carefully to the instructions of the on-board safety film and the crew, and consult the leaflets available in your seat pocket for additional information.

Preparing for Descent

The cabin's air pressure changes when the aircraft begins its decent, which may cause some ear discomfort and, in extreme cases, otitis or trauma to the eardrum.
To prevent this, use nasal decongestant drops around 15 minutes before the descent, in particular if you have a cold. You can also make wide chewing movements or chew gum. If you are travelling with small children, give them their pacifier or bottle.
Passengers should not sleep while the aircraft is landing.

Upon Arrival

Travelling over several time zones may cause jet lag, with various physiological discomforts such as sleep disruption, digestive problems, concentration difficulties and fatigue.
Try to adapt to your destination’s time zone by eating and sleeping according to the local time, along with physical exercise. Keep to your home time zone habits for shorter stays.

Happy Flyer

SATA has now made available a program to help those who are afraid of flying. If you suffer from aerophobia (fear of flying), or if you feel uncomfortable each time a plane takes off, then you’ll surely be a good candidate for SATA Happy Flyer: a program for people who are afraid of flying.
If you want to know more details about this program, which is meant to grant more comfort and happiness to our passengers, please contact our Call Center (351 - 296 20 97 20) and give your personal details in order to allow us to contact you as soon as possible; or via e-mail: happyflyer@sata.pt on which you may describe your feelings.

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