TERMS AND CONDITIONS FOR ELECTRONIC BANKING

Date last amended: 05/06/2015

1 Introduction

1.1 This Agreement becomes
effective between you and us when you use or access Electronic
Banking. . By accessing Electronic Banking or using any function or
service of Electronic Banking, you enter into an agreement with us
on the terms and conditions set out herein.

1.2 You must take time to
read these terms and conditions carefully, make sure you understand
them and pay special attention to all the terms printed in
bold.

1.3 In addition to this Agreement,
the terms and conditions of any other product, account, service or
facility which we offer and which you make use of, will apply. In
the event of conflict between the provisions of this Agreement and
such other terms and conditions, the provisions of this Agreement
will prevail.

1.4 The Agreement is further
subject to the applicable laws of the (this) country.

2.2 "Agreement" -
these terms and conditions and any Statements and notices issued or
to be issued by us, as amended from time to time;

2.3 "Bank",
"we" or "us" - BancABC
(Country);

2.4 "Billing
Account" - your nominated account for the purpose of
debiting the fees payable in terms of this Agreement;

2.5 "Device" - an intelligent
electronic device, such as a personal computer (PC), laptop, tablet
PC, personal digital assistant (PDA), cellphone, kiosk, television
or similar technologies which you select to use to access
Electronic banking;

2.6 "Electronic
banking" - includes the systems and services
that enable access to and activation of accounts and other
services, performing of certain transactions, giving instructions
to the Bank, making payments or obtaining information on
financial products and services through a Device on a public or
private network and shall include such platforms as Internet
banking and mobile banking;

2.7 "PIN" - personal
identification number;

2.8
"Statement" - bank statement, contract
or translation note, confirmation notice for investment services,
or any of these or similar documentation, as applicable, depending
on the service;

2.9 "you" or
"your" - the person who registers for
and uses Electronic Banking, or in whose name an account is opened,
including any legal entity;

3 Changes to this agreement

3.1 We may change this Agreement from
time to time. The latest version will apply to you each time you
use Electronic Banking.

3.2 It is your
responsibility to review the terms and conditions each time you
access or use Electronic Banking. Each time you access or use
Electronic Banking, you agree to be bound by the terms and
conditions as amended from time to time.

3.3 If you do not
accept the terms and conditions of this Agreement, you should not
access or make use of Electronic Banking.

4 Activation of Electronic banking
access

4.1 Before we allow you access to
Electronic Banking we may need information from you to verify that
you are who you say you are.

4.2 By agreeing to be bound by the terms
of this Agreement, you agree that the Electronic Banking will be
available on all eligible accounts with us, whether open now or to
be opened in the future. Electronic Banking may not be available
for some types of accounts and we will only give you access to
accounts which are eligible.

5 Security features and
precautions.

5.1 You must take all reasonable
precautions to prevent unauthorised access and use of Electronic
Banking. It is your responsibility to look after your Access Codes
and keep them secret. Any person in possession of or who knows your
Access Codes may get access to your accounts and withdraw money or
use your private account information unlawfully.

5.2 If you fail to keep
your Access Codes secret or fail to take reasonable precautions to
prevent unauthorised access and use of Electronic Banking, you
hereby waive any claim that you may have against us for any loss or
damage you may suffer.

5.3 It is not safe to store
your Access Codes on a Device. You must not allow any other person
to operate or perform any transactions on Electronic Banking on
your behalf or provide your Access Codes to any person (including
our own staff) who asks for such access.

5.4 If you ask us to stop or change any
Access Code, you agree that we may:

5.4.1 ask you to prove your identity to
us;

5.4.2 reject any instructions we
receive;

5.4.3 top any payment or instruction if
it has not already been carried out;

5.4.4 reverse any payments to the extent
permissible in law; or

5.4.5 deactivate the Access Code (stop
it from working) immediately.

6 Security safeguards

6.1 You must -

6.1.1 if you keep a physical record of
the Access Codes, store them in a safe location away from the
Devices;

6.1.2 not use Internet cafés, public
phones or other forms of access utilising devices generally
available to numerous other users .

6.1.3 not click on any link in an email
to get to our Electronic Banking site. For our internet banking
please type in the URL http://www.bancabc.com and from there,
follow the Electronic Banking link;

6.1.4 not leave your Electronic Banking
session unattended. This applies whether the Device is one
you have obtained and use independently of us or a device provided
by us to access Electronic banking services in any one of our
branches. The public nature of our branches makes it particularly
important that, if you access Electronic Banking from a device in
one of our branches, you do not leave that device unattended while
on-line and you ensure that you logoff before leaving the
branch.

6.2 Login
password

6.2.1 The Electronic Banking system will
prompt you to change your login password on first login. The
password policy is detailed on the site.

6.2.2 If you discover or suspect that
your password or is known to someone else, you must immediately
change the password yourself through Electronic Banking. If this is
not possible, you must notify us immediately by telephoning us on
[●]. We will suspend use of Electronic Banking until new Access
Codes have been set up.

6.3 Statement
check

6.3.1 If you become aware of any
transaction on any of your accounts that has not been validly
authorised by you, you must notify us immediately by telephoning
us.

6.3.2 For this purpose, you are reminded
that you must, as is required of you for all your accounts, check
all Statements for any unauthorised transactions.

7 Types of accounts

7.1 SME and Corporate
Accounts

7.1.1 Each authorised user for a given
SME or Corporate will have their own unique Access Codes to enable
the execution of banking instructions aligned to the authorisation
process of the relevant legal entity.

7.1.2 Save as provided otherwise and
without prejudice to the terms and conditions governing corporate
or SME accounts with the Bank (if any), Electronic Banking may be
used by you as an authorised user of the account provided you
continue to have signing authority and the Bank has provided you
with a User ID and password.

7.1.3 Should the signing authority in
respect of the corporate or SME account change, you will cease to
use Electronic Banking in respect of that account and have the
obligation of advising the Bank immediately.

7.2 Joint
accounts

7.2.1 Save as provided otherwise and
without prejudice to the terms and conditions governing your joint
accounts with the Bank (if any), Electronic Banking may be used by
you as a joint account holder provided you continue to have signing
authority on an "either or survivor "basis and the Bank has
provided you with a personal PIN number.

7.2.2 Each authorised user on the
account will have their own unique Electronic Banking Access Codes
to enable the execution of banking instructions aligned to the
authorisation process of the legal
entity.

7.2.3 Should the signing authority in
respect of any joint account change, you will cease to use
Electronic Banking in respect of that account and have the
obligation of advising the Bank immediately.

8 Fees

We charge you fees for using Electronic
Banking as follows:

8.1 We will charge you a fee at the end
of each month (a subscription fee) for each Electronic Banking
platform you use. We will also charge a fee each time you use your
account to make a transfer or payment (a transaction fee), based on
the type of transaction you do. We will deduct the fees from your
Billing Account.

8.2 The fees will change from time to
time and in such instances, we will give you at least 30 days prior
notice through means such as an advert in the newspaper or a notice
in our branches. If we give you such a notice, you will not have to
pay any proposed increase so long as you cancel your use of
Electronic Banking during the 30-day notice period.However,
your continued use of Electronic Banking after the 30-day notice
period shall be deemed to be your acceptance of such changed
fees.

8.3 If you do not pay our
fees or do not have enough money in your Billing Account, we may
stop you from using Electronic Banking and may also deduct any fees
you owe us from any other account you have with us.

9 Instructions

9.1 On Electronic Banking, you
communicate with us electronically, so there is no direct personal
contact between us and you. We rely on and carry out all
instructions that appear to come from you through use of your
Access Codes (even if someone else pretends, without us knowing, to
be you by using your Access Codes).

9.2 Instructions sent to us are not
always carried out immediately after they are issued. We will treat
your instructions to us according to your customer profile and the
type of account and transaction involved.

9.3 We will act on instructions in
accordance with the processing times as communicated to you for the
particular service to be performed.

9.4 We will not accept an instruction
that is conditional or requires performance sooner or earlier than
our normal banking procedures allow.

9.5 If an instruction appears not to
have been properly authorised by you, we will make efforts to
validate the authenticity of the instruction and may take steps to
reverse any action taken on the basis of that instruction, to the
extent permissible in law. We will not be responsible
for any loss to you that results from such attempts.

9.6 You cannot cancel or withdraw any
instruction after you have sent it to us, unless we have not yet
performed the instruction. A payment which has been
made by us on an instruction from you cannot be cancelled or
reversed, even if it is a repeat of the same payment.

9.7 Do not give the same instruction
again unless we have told you that we did not receive it, or else
we may repeat the same payment. You must first check your
Statements before giving a payment instruction again.

9.8 We are not responsible
for any loss or damage you suffer because you send the same
instruction again and we repeat a payment. You waive (give up) any
claim against us if this happens. However, if you do ask
us to reverse an instruction after you have given it, we may, at
our discretion try to do so to the extent that this is permissible
in law and possible under the rules and practices of the banking
system. You agree that you will be responsible for any
costs we incur as a result.

10 Availability of Electronic
banking service

10.1 We shall make reasonable efforts to
have Electronic Banking available to you on a 24-hour, 7 days a
week, 365 days a year basis. However, Electronic Banking may not
always be available for any reason, including:

10.1.1 routine maintenance/upgrade
requirements

10.1.2 any technical failure or problem
with our or any other electronic communication directly or
indirectly involved in providing Electronic Banking;

10.1.3 any failure or other problem with
any telecommunication or electricity service;

10.1.4 excess demand on the systems;
or

10.1.5 any other circumstance beyond our
control.

10.2 We are entitled at any
time to add to, remove or otherwise change, end or suspend any of
the services available through Electronic Banking

10.3 If Electronic Banking
is unavailable for any reason, you promise to limit your potential
losses as far as possible by communicating with us in any other way
while this situation lasts.

10.4 Country time/national or public
holidays apply when working out any dates or times for service
provision.

11 Call recording

11.1 To protect both our
customers and our staff, and to help resolve any disputes between
you and us, you acknowledge and consent thereto that:

11.1.1 we may record all telephone
conversations between you and us;

11.1.2 we keep a record of all
instructions given by you via Electronic Banking

11.1.3 we may listen to recorded
conversations in order to assess and improve the quality of
Electronic Banking.

12 HARDWARE AND
SOFTWARE

12.1 You must use adequately protected
hardware and software (computer equipment and programs) suitable
for Electronic Banking. If you do not, the service may
not work properly and this could increase your security
risks.

12.2 Transmission of
information and instructions

12.2.1 Information or instructions sent
over a Device can be intercepted, seen or changed unlawfully if any
link is not secure. Such information or instructions may also be
delayed by circumstances beyond our reasonable control. We require
you to play your part in limiting the risk of interception or
delay.

12.2.2 We are not
responsible or liable for any loss or damage suffered by you
because any person gained unauthorised access to the Devices or the
communication system, or because your instructions to us were
delayed.

12.3 Software
compatibility

12.3.1 Although the Electronic banking
service is compatible with a number of browser types, we shall not
be liable to you for any loss you suffer as a result of any
incompatibility between Electronic Banking and any computer or
other device from which you access Electronic Banking.

12.3.2 We also do not warrant or imply
that any file, download or application on Electronic Banking is
safe to use on any device. We cannot guarantee that the system does
not contain software or data that can negatively affect a computer
system.

12.4 Protection against
viruses

Electronic Banking can be accessed
through the Internet over which we have no control. You must
therefore ensure that any computer or other device you use to
access Electronic Banking is adequately protected against acquiring
viruses.

13 Liability for loss or damage

13.1 You understand and
agree that your use of and access to Electronic Banking is done at
your own discretion and risk.

13.2 We will not be
responsible for any damage to your Devices or loss of data that
results from such access, except in the case of our wilful
misconduct or gross negligence. You further acknowledge and agree
that it is your responsibility to implement sufficient security
procedures and virus checks and other security measures to satisfy
your requirements.

13.3 Except to the extent
that we acted with fraudulent intent or gross negligence and to the
extent permitted by law, we shall not be liable for direct,
indirect, special, incidental, or consequential losses or damages
which you may suffer as a result of -

13.3.1 any malfunction or
defect in the hardware or software used by you;

13.3.2 malfunctioning of
any system which is beyond our control;

13.3.3 Electronic Banking
being unavailable;

13.3.4 any circumstance not
reasonably within our control;

13.3.5 erroneous,
unauthorised or unlawful instructions from you;

13.3.6 unlawful or
unauthorised access by another person, not due to fraud or gross
negligence by us.

13.4 You indemnify us
against any loss or damages (including indirect or consequential
damages), that we may suffer as a result of incorrect, illegal,
unauthorised and/or wrongful instructions or information given by
you or any other person who used your Access Codes.

14 Breach of the agreement

14.1 We may stop you from
using Electronic Banking if you breach an important clause of this
Agreement and do not remedy it within the stipulated period after
we have asked you to.

14.2 We may also hold you
liable for any loss, damage or expense we suffered or incurred as a
result of a breach by you of any of the terms and conditions of
this Agreement.

15 Termination of services

15.1 Either of us may cancel your use of
Electronic banking at any time by giving written notice of [●].

15.2 We may, without
liability, stop you from using Electronic Banking. We need not give
you notice in the following circumstances and may close your
account immediately if we:

15.2.1 have reasonable
grounds to believe or suspect it is being used negligently or
unlawfully or contrary to the terms and conditions of this
Agreement; or

15.2.2 must do this for
legal reasons.

16 Advertising

16.1 From time to time we may advertise
our own products and services, and those of other companies in the
BancABC group, and any other group and/or company that BancABC may
have an arrangement with, through Electronic Banking.

16.2 If, in connection with
other agreements with us, you have asked us not to send you any
marketing material (or if you do so in the future), you agree that
this restriction will not apply to these
advertisements.

17 General provisions

17.1 If any dispute results from
technical issues related to Electronic Banking, a court or
arbitrator may be appointed to interpret this Agreement in a way
that makes normal banking easier, without focusing too much on
technical issues.

17.2 Any favour we may
allow you will not affect any of our rights, whether the favour is
express or implied. We do not ever waive (give up) our
rights.

17.3 If any clause in this Agreement is
invalid or illegal or cannot be enforced, the remaining clauses
will continue to be valid.

17.4 You are responsible
for making sure that you never use Electronic Banking for any
illegal or unlawful purpose. If you do, you will be held liable and
will remain responsible for all such transactions,

Investor Relations

BancABC aims to provide the investor community with transparent and timeous information.
This is undertaken through a proactive process whereby information is continually
and broadly disseminated to the financial community and the investing public, ensuring
that the Group is accurately valued in the marketplace...