Go Skippy Insurance

I have been at skippy.org.uk for a while now, after posting about my eCar insurance problems, I started seeing more traffic for search terms such as:

Go Skippy Insurance

Skippy Insurance

Skippy car insurance

and even just: Go Skippy

It seems that for Go Skippy Insurance I come up second in google to GoSkippy, who are according to their site:

GoSkippy.com is a trading style of Southern Rock Insurance Company Ltd, which is authorised and regulated by the Financial Services Commission in Gibraltar. This insurance is administered in the UK on behalf of Southern Rock Insurance Company Ltd, by Eldon Insurance Services Ltd. Eldon Insurance Services Ltd are authorised and regulated by the Financial Services Authority. Firm reference number 477112

Now because I see them quite often on my analytics, I thought I would have a look at them, as when it comes up to renewing Puff’s insurance (or Puff’s replacement) it could be cool to have my name, and my birth name on the insurance documents.

What’s that Skippy? You fail to meet their requirements!?

Wondering what was on their FAQ I had a quick gander, unfortunately they have three questions on the FAQ:

I live in a Mobile Home. Will you cover me?

I live in a Caravan. Will you cover me?

I live on a houseboat. Will you cover me?

To which the answer is the same

We will not insure people living on Houseboats, in Caravans & in Mobile Homes unless permanently living there for at least 3 years with the same postcode.

I don’t know if they know that what I live on/in is not a Mobile Home, Caravan, or a houseboat… but I suspect they won’t cover me as i live in a narrowboat.

Also nbHacker pointed out that if we were to rent our post code would change as well…

15 Responses to Go Skippy Insurance

goskippy have just hung up on me half way thru a conversation. and are cancelling my policy for a speeding ticket i got two years ago. outrageous behaviour by goskippy. i would avoid them like the plague. they cannot be trusted

GO SKIPPY ARE THE WORST INSURANCE COMPANY ON THE PLANET – AVOID THEM LIKE THE PLAGUE!!!!!

See below for my list of complaints (Start from the bottom and read up). These are direct copies of emails I have sent to them.

“In regards this complaint I also inform you that I will be adhering to the national guideline principles and that you have a maximum of 8 weeks from the 27th March 2014 to rectify the situation to my satisfaction. Failure to do so will then require that the complaint together with a full report on your companys outrageous behaviour is passed over to the Financial Conduct Authority and Financial Services Ombudsman.

If we reach the point where this is necessary, I will also be seeking others throughout the country who have been similarly dealt with by your company and will be bringing a very strong spotlight to bear in the media on such activities.”

Re your letter of the 28th March 2014 received today 1st April 2014- which I assume is an April Fools joke in very poor taste?

You claim to have “identified a Material Discrepancy” – you do not say what this is – but you are very happy to inform me that whatever you have done I have been charged an extra £60.12 for the privilege??? Do you not think it would have been wise to contact me and let me know what this alleged discrepancy is – before taking the totally arbitrary decision to penalise me AGAIN with yet another extra charge?

The information on the new policy I was forced to take out with you is exactly the same as what was on my previous policy – NOTHING has changed and you were perfectly happy with the information provided last time.

Bearing in mind that I have an ongoing complaint with your company, which is teetering on being passed on to the FInancial Conduct Authority and Financial Ombudsman Service, you can see why this latest situation is bordering on the script from a Carry On film.

You have stated that you have “amended my policy records accordingly”, and I can inform you now that I will be looking into this matter, and this extra totally unbelievable situation has been included in the case which will shortly be presented to the Financial Conduct Authority And Financial Ombudsman Service.

The attitude and total disregard for one of your customers has been gob smackingly awful. I will certainly make it very widely known that your company should be avoided like the plague.

I am writing to complain about the utterly abysmal service I have received and the totally shoddy way in which I have been treated as a customer of Go Skippy.

1) On Thursday 27th Feb 2014, I was made aware that the January insurance payment had failed and I was therefore in arrears with the premium. I was given until friday 28th to make up the payment.

2) I immediately phoned Go skippy customer services and was advised by the female operator to make a bacs payment to cover the missing months premium, which I arranged to do, she provided me with the sort code and account number to make this payment (Information I was provided by your operator was Acc no 3******3 sort code 8****3) and I also arranged for a 3 day extension period on my insurance to allow this payment to take place.
I transferred funds into my bank account and made the payment Friday 28th Feb, the payment was successful.

3) On Wednesday 5th March, at 10.31pm I received a text message informing me that as of midnight Sunday 2nd March my car insurance had been cancelled due to “non payment of premium”. Unknown to myself, go skippy had left me driving a vehicle TOTALLY UNINSURED for 3 days. I had received no letter, no telephone call, no email on Monday 3rd, Tuesday 4th, or Wednesday 5th March informing me of this action. If I had been involved in an accident, the actions of GO Skippy in not informing me immediately of the situation would have had dire consequences for me.

4) The following morning (Thursday 4th March) I immediately checked with my bank, who confirmed that the payment had been made and had reached the account details above at 11.34am Saturday 1st March.

5) I immediately contacted Go skippy, and dealt with customer advisor AW, who did his best to sort out the situation, but who was overruled by his superiors in trying to deal with the matter efficiently. Over a 4 day period, racking up repeated costly calls to go skippy’s 0844 number – calls which to date have cost me over £60.00 I got precisely no where, my policy remained cancelled, the “managers” refused to accept that the payment had been made on time – despite written proof from my bank CONFIRMING that it had indeed reached the account mentioned above at the time stated and WELL WITHIN the 3 day extension period. Effectively, GO Skippy have called myself and my bank liars – and once presented with the written proof that the payment had been made, the story suddenly changed to one of “We can not find that payment – it does not exist as far as we are concerned”.

6) As I persisted in my attempts to get my policy reinstated, the story suddenly changed again, to one of the payment only arriving with creation finance on Wednesday 5th March – despite the absolute proof from my bank which shows the payment landing in the account details given to me by the Go Skippy advisor, at 11.34 am Saturday 1st March

7) During this 4 days, as a result of being left with no insurance, I was unable to go to work, which being self employed has lost me slightly over £400 in lost earnings.

8) I have lost the period of no claims bonus I was building up – my record effectively being put back to zero.

9) I have been “blacklisted” for want of a better word, because I now have to state on any insurance quote that I have had a policy cancelled, this effectively massively increases the cost of my insurance – all through no fault of my own. I have encountered this when I was trying to get new cover as a result of all this happening – my premiums were in some cases over £3,000.

10) The only way I could get cover was to take out a brand new policy with Go Skippy, with an up front deposit being paid (Money which I do not have and which I have had to borrow from a friend).

11) The advisor I dealt with agreed that I had done everything in my power to get the payment to Go Skippy, that it had been made on time and that the policy should simply be reinstated, but the manager he referred the matter to disagreed and declined to take such action.

12) I then requested the complaints procedure to take the matter further, and was advised that the matter would be passed to them as a result of my request and that they would contact me a a few days.
I waited over a week and when I finally lost patience waiting, I called Go Skippy to find out what was happening – only to be told that – yet again I had been provided with the wrong information, and that the matter had not been automatically passed on to the complaints department and that I had to write formally to this email address – as I am now doing.

11) The amount of stress, hassle and sheer mind boggling frustration that this has placed me under is incalculable. The anger and absolute rage I feel, at being treated in such a shoddy and pathetic way no words can even come close to describing. Through no fault of my own, I have had my car insurance cancelled, I have had to find over £100 to pay a deposit for a new policy, I have lost my no claims period, I have been blacklisted regarding going elsewhere for insurance, I have racked up massive phone charges trying to sort all this out, I have lost over £400 in lost earnings and had to deal with staff at a company who clearly have very little training and ultimately do not know how to do their jobs.

If this situation is not rectified to my satisfaction, I will not hesitate to pass the matter on to the Financial Conduct Authority as an official complaint.

you may call and get a policy but you will never make contact again cos if you have a problem it will be ignored and it will take more than 1 hr on hold then the phone will be put down on you!!!!! they are disgusting , in fact go to the ombudsman don’t waste the calls nor time infact call you bank and make it quite sure u stop them taking your money!! I am st at present in my office with 4 lines calling different phone numbers of go skippy and have been 4 the last 72 mins sat on hold how expensive and I am ment to be working

I write because of my problem has any one tried viewing there documents it just gives you banners no certificate of insurance at all I haven’t had any real problems as tried to make sure the payments are made on time ( ONE THING TO REMEMBER GO SKIPPY IS A FINANCE COMPANY ) so they pay the insurance company which mine is southern rock the full amount and you pay go skippy back your better off going direct next time ill learn by this mistake and did you know when they ask for a copy of your licence do not send it that is the property of you and dvla and when I spoke to dvla they said under no circumstances should you send any copys or licence to any finanve company unless its a bank or for I’d purposes the also explained you don’t know what your information is been used for if the insurance company ask for it that’s ok but don’t send to anyone you are unsure of so they won’t be getting mine and they can’t cancel your policy if you don’t send it as long as you keep paying and make sure you get a ref no. When your policy is up for renewl so you can pass this onto a new company I’d say stay away from finance companys and check your credit history

STAY AWAY FROM THESE ROBBING FCUKS……I made a typing error on my application and they charged me 62.50 for them to change 6 numbers when i emailed them to say you can whistle for it they insisted i will be paying it……fair enough i thought… so two days later I recived another email from GO ROBBERY (skippy) to say i havent sent the correct information regarding no claims! so i sent all the paper work i have from previous insurer and they said this wasnt satisfactory and i have 3 days to provide them with correct documentation or face another charge!!! what the fuck are these people??… I havent sent the credit application paperwork back to creation for my direct debit payments so i belive i am not tied into this joke of an insurance policy?? i have told them to cancel this policy after only one week of insurance and the cost to me of 75 pounds to set it up is also gone!! i shall keep you posted as to the responce i get from GO ROBBERY (SKIPPY) and i can imagine that this isnt over from them as i will have no doubt i will be reciving some sort of finacial penalty from this joke company despite the fact i havent entered into any financial commitment with them… all i have done is paid and paid… PLEASE DO NOT USE GO SKIPPY!!!!!!

what an absolute joke of an insurance company. 3 times my proof of no claims & driving licence were sent to them & each time ii received an automated email response confirming my emails, yet only to have policy cancelled by Go Skippy because they claimed I hadn’t sent copy of my documents. 1 hour of waiting for my call to be answered I was told that yes my documents were on my account & there was system error. that should have set my alarm bells ringing and set my expectations from this company into minus figures, however that was just the start of this companies mess ups and 6 months on I don’t expect the latest issue to be resolved without involving the insurance ombudsman.

Hi all,i’ve got a little time so I can’t write a lot. all I could say is pls, pls and pls again don’t waste ur money and time with this company [GO SKIPPY] They’ve cancelled my insurance within a month of buying it and ROBBED ME OFF £300 and more over,if u wanna speak to someone on the phone, there will be 45 minutes wait and once u get someone to speak to, they will hung up on u. GO ROBBERY SKIPPY shoudn’t exist. my only hope is that the owner or owners does not live for too LONG and also go through a lot of pain before DYING.

GOSKIPPY is the worst car insurance ever please don’t use them. they keeeped me waiting for over 30 mins while on hold and are very rude people, I got quoted a lot more by phone call but when I looked on line for a quote it was a lot cheaper but still not polite at all. this is the worst company iv ever had ever…… PLEASE PLEASE STAY CLEAR LIKE THE PLAGUE FROM THIS COMAPNY.

GoSkippy are total rubbish,
Cancelled a policy 2 months ago and still waiting for my refund.
1, asked to return all document,
All documents returned to them
2, after hearing nothing 3 weeks later rang them, they said not received anything but could email a form to fill in and return.
3, rang them 3 days later as no email, told it would get sent to me as not been sent.
3, completed email and sent off, received a mail saying money would be refunded in 3-5 days.
4, 9 days later rang them and asked where my refund was, girl said the card was no longer in use and couldn’t refund to card, nice of them to let me know, funny I’m still using the card for purchases and no one else has had a problem with it.
5, told I’d receive a cheque within 5 working days.
6, 9 days later and no cheque, what a surprise.
7, Rang AGAIN.. Told all operators busy so explained the situation to someone who told me I’m a priority and would be called back as soon as possible.
8, no called received, wasn’t disappointed as it matches their really poor standards.
9, still waiting but tried ringing them twice and told the wait over half an hour, no wonder as no doubt other fed up customers are trying to contact them.

What have I learned from this, I WISH I HAD NEVER CAME ACROSS THIS TOTAL ABYSMAL COMPANY, I will get my money back though I can assure you of that.

totally worst company ever they have taken over £200 pounds of my mother in insurance for car 2payments for late payment . kep`t saying they have not received documentation they requested which was sent 3 time on the 14 got an email saying the payment had not arrived . which was paid 4 days later on the phone at that time they asked for a copy of the V5 which we told we had not received of the DVLA yet as car was bought just before Xmas . on the 30th of jan they wrote a letter & sent it by post arriving on the 05/02/2015 saying from midnight on the 30th of jan they had cancelled because they had not received v5 yet . My ADVISE is NEVER EVER USE THIS COMPANY . They seem to find any excuse to cancel your policy . & there service is terrible when you have a complaint or have a question . but if you phone to pay they are straight on the phone to take payment of you dont seem to have a problem with that line . as for there email address talk2usat gorobyou(skippy).com which i tried to send a message to it came back saying that the address was wrong even though i was replying to an email from them .

Think i been stung by this company too.. 3 times they hung up on me for tryin to add my missus on the policy… think i should cancell my policy within the 14 day cooling off period.. gonna charge £75 quid for this i beleive