The shipping price of the starting products varies for each half kilogram added (1.1 lb). In small or light products you can have a lot of savings if you buy more than one product for the same shipping price.

TIME PRODUCCION BEFORE THE SHIPPING:

Many of our products are made for each purchase, for that these take us some days for be printed, sew up, packed it. For that here give you the time that take us:

- Dakimakuras and sheets production: 3-5 business days after your payment.

- Square pillows, plushies: 2-4 business days after your payment.

- Mugs, straps, posters; 2-4 business days after your payment.

If we get any dificult or problem with your purchase, we will mail you for update your product time.

SHIPPING METHODS:

- 1° class international Shipping: 15-20 business days.

The package can have a weight up 2Kg (4.4lb)

- Express Mail Service (E.M.S.): 10-15 business days

The package can have a weight up 5Kg (11lb)

- FEDEX: 1-3 business days

All the packages have TRACKING NUMBER for you can follow your package.

The packages are certified, Only the final user can receive the item, if the postal service will not find the user, the item will arrive to the postal service place near to your home.

TIME SHIPPING BY AREA (1° Class mail):

- USA: 13-20 days laboral days.

- CANADA: 15-35 laboral days.*

- EUROPE: 20-25 laboral days.

- GERMANY: 20-35 laboral days.

- LATINOAMERICA: 20-30 laboral days.

- AUSTRALIA: 20-30 laboral days.

* This is a estimated, it can take longer time because we can´t track the package when this arrive to the country. If you like to get a working tracking number and faster shipping, you must to purchase de EMS or FEDEX Shipping.

HOLIDAYS:

For November-December month purchases, shipments may take many more days due to the saturation of the postal service. So take your precautions about taking more days in advance to purchase a product and arrive near to your wish day.

Tracking for your specific shipment can be found on our website. You can into your account and click the "My Account"link in the top right corner. Click on "Track Orders"to find the order you need to track. Click the "View Details" link for that order to see your tracking information under the shipping address.

If your tracking number dont work with your page account, you can track you package here:

Business days include Monday-Friday, and exclude some holidays for USA and PERU such as Christmas Day, New Year’s Day, President’s Day, Memorial Day, Independence Day, Saint week, and Labor Day.

We currently deliver to Worlwide addresses, and cannot ship to APO/FPO/DPO addresses. If you have any further questions regarding your shipment click here to contact us.

OPTIONS FOR A ECHANGE OR REFUND:

The returnt or refund are avaliable within 5 laboral days after the item is received if you keep the items in original state.

Please contact us ASAP by Email.

Adjunt your product photos.

Ship back the item to us.

We refund or echange for you.

Note:If youmade a purchase with a wrong info, you have 48 hours for you can send us the real info by E-mail and we can update the address shipping before your product be sent to the postal office.

*The partial refundis only refund for the cost product, not the fee shipping.

*Product unclaimed. This happens when the authorized user is not present, so the product is returned to the postal service near your home with a note. The unclaimed package, after a certain time, is returned to the country of origin.

CONTACT US

If you have any question about this product, you can by this link Contact Us

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HERE TO HELP

If you have any question about any product, you can by this link Contact Us

Mitgard Store will reply all your questions within 24 hours,

If you have any question about a purchased order, please specify your name and order number which can be found in the order confirmation email. If you have any questions, feel free to contact us.

We are open: Monday - Sunday. 24/7 We reply back to you very soon possible!

Email: support@mitgard.com

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Covid-19 shipping terms update:Dakimakura covers and internal dakimakuras are active with the production, but is extended their production time from 3-5 days to 5-10 working days.

The Mousepad, bedroom, mugs, square pillows, playmat, plushies, posters, stickers, straps and towels will begin their production from July 27.

The shipping time can be extended for with more days depending on the type of shipment as there is currently a delay in the postal service due to saturation and a small number of planes complying with carrying the packages.

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ReturnsOur policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Any item not in its original condition, is damaged or missing parts for reasons not due to our errorAny item that is returned more than 45 days after delivery

Refunds (if applicable)We can made refund for items on the same day that you made the order, after that we gonna proceed to the production and ship the package.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you still didnt get your package by 60 days after made the shipping, we will make a refund if your package was lost by the postal service, for that reason, we will check the status of that package too.

Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at contact@mitgard.com.

Exchanges (if applicable)We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@mitgard.com and send your item to: Cuarto Programa Sector 2. Mz. F Lt. 7 Lima PE 15007.

GiftsIf the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

The pillow itself is okay. Maybe it didn't deflate properly when coming out of the vacuum packaging, but it is pretty limp overall and was fairly empty on the side with the zipper. I could always add in my own stuffing since there's an opening zipper on one side to fix the problem, but I ordered it with extra stuffing, so I don't think this should have been an issue in the first place. Overall, it's just okay. Would have rated this a 2/5, but the opening zipper to add my own stuffing if I wanted to is something I've never had in previous pillows I've bought before, so it was bumped up to a 3/5.

This is during the covid-19 outbreak, and as of a slap in the face they asked me to review the product. I'm sure if I got it itd be 5 stars but as my wife is stuck in a box in Peru I cannot say so.

Hello, if unfortunately the reviews program is automatic, so all the orders that were sent to the postal service should receive a similar email after a time. Regarding your order, unfortunately, because of the quarantine, it has been paralyzed until the postal service works again. We hope for your understanding.

I had always been a skeptic of what to buy when getting a body pillow but hot damn this company has quality work with quality art and I love it! The material was so soft and worth the extra price, I highly recommend any of their products!!