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If you receive this error while trying to update the OTA follow these steps1) Make sure Auto time and Auto time zone are on and set to the correct timezone. 2) If Step 1 didn't work, unplug modem/router/and Streamsmart, turn them back up one in that same order one at a time, once connected go to OTA updater and wait for the prompt to download(this may take a few mins) 3) If step 1 or 2 didn't work, factory reset the box

Still receiving OTA - No Peer Certification?- Press android home button on remote - Enter Apps - Enter file Manager - Scroll down on to System (click OK) - Select preinstall - Select otaupdater.apk (62.61kb) - Install Depending on what box you have (S4,S4+,S5) will depend on where the OTA updater apk is located. Apk will either be on the first page when you open file manager or it will be in system / preinstall.

Trakt tv is a free service that integrates with your StreamSmart and will allow you to add your favorite TV shows and Movies to your boxes in one list. Go to Trakt.TV and setup a free account. Once signed up start searching shows or movies. As you find your favorites or ones you are interest in watching simply press the “add to collection” button. This site is only the metadata (show/movie details, artwork, etc.) not the actual video files. You are not downloading anything, just putting your favorite shows & movies in one place. Once you have added a few lets sync one your add-ons with your newly created trakt.tv account.

NOTE: Once you build up your initial collection on the website you can add more from inside the add-ons in StreamSmart. You see a show you want to add click menu on remote and select "add to collection".

I am going to talk about Covenant and Salts but many others work with Trakt.

Conveant:Go into all add-ons and click okScroll down to Convenant and highlight it. Click menu on remote and select add-on settings.scroll over to accounts and scroll down to Trackt.click authorization It will display a prompt to visit https://trakt.tv/activateyou will need to enter the code on the website from the screen on streamsmartyou will get a prompt to allow trakt for kodi to use your account. click yes (you may also be prompt to login to your account)click ok on Covenant screen.

SaltsGo into all add-ons and click ok.Scroll down to Stream all the sources and highlight it. Click menu on remote and select add-on settings.Scroll to tab "Trakt.tvClick on "How do I authorize SALTS to access my Trakt.tv account?"It will display a prompt to visit https://trakt.tv/activatefrom any device (smart phone/tablet/laptop etc) open that website and login to your account.It will prompt for the code displayed on your StreamSmart. Enter that code.It will prompt to allow SALTS to use your account. Click Yes. The prompt on StreamSmart will go away once this is completed (do not click cancel)Go into SALTS, TV Shows, "My TV Shows Collection"All your shows will now display

If you want to take this a step further you go to the app store on your cell phone and search seenit and install it. The purpose of this is to use the app as your tv guide to see what shows you have airing today or the next week.

Trakt information will always remain, even after an OTA, factory reset, clear data or running the wizard. You WILL need to login to the add-on again including after every wizard update for these two add-ons but your information will always remain since you are creating this on the website.

Real-Debrid is a service not affiliated with StreamSmart but is a nice upgrade to your StreamSmart unit.

What does Real-Debrid offer, well first off extremely stable links because you are paying for these severs. You will get a lot more 1080P, 4K, 5.1 Surround sound links. Also harder to find TV shows will be much more stable.

Users have to sign up for an account, there is no limit to devices per house hold. There is a one ip limit so users cant share accounts. StreamSmart has always taken pride in no monthly costs and this is the one exception that is optional. If you purchase the six month plan which we recommenced it breaks down to $3 dollars a month, such a low cost played a huge part in us supporting this upgrade.

Now this is 100% optional, thousands of StreamSmart customers don't have this upgrade. It's really more for the advanced user and more picky customers who want the best of the best.

Below are the instructions from creating an account to logging in on your StreamSmart, if you need help please contact us in the Facebook Group and we will be happy to assist.

Do not sign up for a free account. That will not work at all. This requires a premium account

Step 7: Scroll down to real-debrid and click on (Re)Authorize my account

Step 8: Once prompted go to this link on your PC or mobile device, https://real-debrid.com/device"Favorite or bookmark this link to your PC or mobile device as you will need it every time to re-authorize your account" and enter the code given.

The add-ons that use real debrid will now show links for real debrid.

Every time you run the wizard you will need to repeat steps 4-8 or use the backup feature in real debrid tab

My wifi network does not appear1) Is your router to close to your StreamSmart? If its within 5 feet, try moving them away from each other or better yet connect your StreamSmart to your router via ethernet...2) In the wifi settings on your StreamSmart, turn the wifi off and then back on again. (toggle on/off button in the top right corner)* Still not working? If not then proceed to step 33) Reboot all 3 devices (modem, router, and streamsmart)Click this link if you want steps on how to reboot these http://forum.streamsmart.tv/index.php?topic=923.0* Still not working? Once all three devices have fully booted back up (about 3-5 minutes) If not then proceed to step 44) while on the android home screen (press the home or android button on your remote) scroll right to the 2nd page and choose advanced/more settings/wifi/generate the list of available networks/if no networks appear then wait on this screen for 1 -2 min and see if it appears/if not send email to warranty@streamsmart.tv

I see my network but cannot connect to itensure that you have the correct password typed in.1) Is your router to close to your StreamSmart? If its within 5 feet, try moving them away from each other or better yet connect your StreamSmart to your router via ethernet...2) In the wifi settings on your StreamSmart, turn the wifi off and then back on again. (toggle on/off button in the top right corner)* Still not working? If not then proceed to step 33) Reboot all 3 devices (modem, router, and streamsmart)Click this link if you want steps on how to reboot these http://forum.streamsmart.tv/index.php?topic=923.0* Still not working? Once all three devices have fully booted back up (about 3-5 minutes) If not then proceed to step 44) while on the android home screen (press the home button on your remote) scroll right to the 2nd page and choose advanced/more settings/wifi/generate the list of available networks/select your network and choose forget network

Still not working? Unplug your StreamSmart for 30 minutes and then reconnect, wait 5 minutes and try running a speedtest again.

Below are options for products that will help increase the speed and range for your wifi. A lot of us have all in one routers from our cable companies that just aren't getting enough speed to our StreamSmart's. These cheap routers are not meant for high end streaming and often don't get enough speed to your StreamSmart.

I strongly recommend this for all models but the Pro, it's a very inexpensive way to get ore speed to your unit.

#2. We also strongly recommended a high end router which is great if you have several wifi devices in your house. There are several types of Nighthawk routers and you can go with any version, the more expensive models are pretty much for bigger homes. You won't be disappointed with the Nighthawk, it's a great router and will increase the speed and range of your StreamSmart along with other devices in your house.

How do I turn on/off subtitles?• To install subtitles for a video. Push ok while watching the movie or show, scroll right to the oval with a line and download subtitle if available.• Press the Subtitles button on your remote or if using a keyboard remotes use the letter “T”.• Some subtitles are hard coded into the stream and therefore unable to be turned off.

1. Press home on remote(this is either a little green alien or a house depending on your remote) then scroll right and Go to OTA and see if you have an update available. If you do hit yes then follow the directions and you are all set. If no update is available go to step number two.

2. Do a speed test on your streamsmart, not another device. If you get the network communication error your box isn't connected to the internet. Try resetting your router by unplugging the power cord for ten seconds.How do I run a speedtest?From the home screen scroll to "StreamSmart Tools" then speedtest. When you are prompted to begin test, press the cursor button on your remote then use the arrows to select the button. When you are done simply press the cursor button and arrow again to turn the cursor off.

If you run the speed test and get less then 20mgs click on these links to trouble shoot your router.

1st Step is to do a Speedtest on your box. This is critical that you run the speedtest on your box and not on your phone or computer as we are testing the signal that the box is receiving.Need help running a speedtest? Watch our speedtest video http://www.streamsmart.tv/videos/