Montgomery, AL Baldwin

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This dealership absolutely RUINED my son's 16th birthday present! He picked out a truck from this dealership. We got all of the price and financing worked out. My husband told the sales people that he would be there in the morning to get the truck and they said they would be waiting on him. Late that afternoon, the salesman called my husband and told him that someone just bought the truck. We had everything worked out. We wanted to surprise our son on the day of his birthday with this truck in the driveway. But now, there will be NOTHING waiting on him because his birthday is 2 days away. When I called to talk to the general sales manager, Greg O'Grady, he was simply unapologetic for what happened and gave me the robotic policy/excuses that they must have to give quite often for their shady business practices. I would advise anyone to NEVER do business with this dealership because if they are heartless enough to ruin someone's 16th birthday, then they are capable of most anything!!!

I just want to say that I had a bad experience with this dealership that I'm very disappointed in. I was told that I was already approved for a loan for up to $25,000 and just needed to bring in a current check stub and copy of my id. I did bring that information in however found I needed a co signer. I then mentioned that I did not have one but had money to put down. I gave the amount that I can put down and simply wanted to find a vehicle within that price range to determine what I would be looking at as far as my monthly payments. The salesman said he could not do anything until I had the money on hand because the car may be sold by the time I came back which I fully understood. I only wanted an ideal based on the amount I mentioned for my down payment because I had to travel from out of time. I was even willing to put down more with my down payment but after this experience I have been turned off and will take my business elsewhere. The salesperson I dealt with was Mark Shearer and I plan to let as many people as I can know about the way that I was treated when I was under the assumption that everything was already approved and caused me to waste my time and gas by not even being given an ideal of how everything may work out.

Took my 2008 Passat to Jack Ingram with a minor hesitation issue. They replaced the fuel pump and then while test driving found the cam phasers to be faulty. They broke the windshield and throttle body while reinstalling the engine. Replaced windshield with cheap after market. $5000.00 and numerous trips to dealer the car runs worse than it did before we brought it o them. They refuse to fix it or probably just don't have the knowledge or expertise to fix it! DO NOT buy from or take your car to Jack Ingram's. VW of America could care less either. They should be ashamed. I'll never own another VW or Audi again.

Purchased a 2015 GMC Acadia through the Crest Cadillac dealership in Nashville. Alison Taylor at Classic was a pleasure to work with over the phone. Only complaint is that all communication is addressed to my husband and this is my vehicle. ;)

The service department met me in the parking area and took my vehicle straight back and offered me a ride to my next destination. While, I has other arrangements previously made for transportation, the staff was courteous and on top of their game from the minute I drove up. The vehicle was done in a matter of a few hours and done right the first time.

First I would like to say that the dealership did correct the problem I had. My problem with the overall service is that there was no attempt to satisfy me completely. There were no recommendations to improve my situation, the supervisor seemed to know very little about the electronics of my truck. I thought the dealership knew everything! After two more visits to the dealership to complete the process, the only advice I got was to unplug the battery for about 30 minutes. I finally found the info I needed from an online forum.The one silver lining of the visits was a very nice lady who communicated with me through the process. (I think her name was Mary).

I went to Classic wanting to purchase a GMC Sierra and they did not disappoint. Pricing was good, and their staff was easy to work with. If you get a chance to purchase a car or truck from Classicaskto speak with Danny Brantley & tell him I sent you.

Mr. E, AS I like to call him, has always been professional with me, my husband, and my mother. He is very knowledgeable and my return is usually completed in a very timely manner. He has expertly handled all of our tax matters for the past five or six years. I recommend him to my friends and family and I will continue using his services until he shows me something different.