Page 2 of the user manual pasted below. If they modified it per your request, suppose an accident STILL occurred. Would Bose be legally liable because allegedly the sound amplification wasn't enough?
... View more

OK. Let's try another tack. Keep QC35 OFF and DISCONNECTED. Go to the Bose site. The first screen shot below should automatically change (after perhaps five seconds) to the second screen shot. Scroll all the way down and click on the "Accept and Continue" button. The following screen should appear. Click "Download" and the dmg will transfer to your download folder. After you know for certain that the transfer took place, ignore the indication on the screen that something else is happening and Quit your browser. Now, with the switch OFF, connect the QC35 to the Mac. Double-click on the dmg and proceed accordingly. Post back with results.
... View more

@EDIflyer wrote: OK, not a particular illuminating reply - care to explain why the observed behaviour has happened then? Just because you haven't experienced it doesn't mean it didn't happen. I also think it is entirely logical that delayed processing (which the QC35s are also doing with ANC, etc.) can lead to loss of sync. It doesn't happen because BT doesn't work that way. Sorry. You don't have much of a technical background, do you?
... View more

@EDIflyer wrote: @Socrates wrote: @qbast wrote: What makes you think that receiving side cannot buffer as well? It is not related to Bluetooth, but in case of audio communication over a network is it pretty common for receiving side to use 'jitter buffer' to smooth out differences in packet arrival times. You're wrong. BT receivers do not do any buffering. Although I'm sure they can introduce additional lag if they are slow to process things or do additional processing - many of us certainly noticed a change (worsening) in lag after a QC35 FW update, which is clearly nothing to do with the sending device. No, that's incorrect. I don't care what "many of us" noticed. It's not physically possible.
... View more

@Cobra wrote: ? I have updated the FW two times now since I bought them. Never had a issue with that. Same here. @Cobra wrote: This latest update was released today You're correct. @Cobra wrote: Fw v 1.3.2 tap on OFF Button and Noice Cancelling turns OFF You're correct again.
... View more

@skyfranks wrote: Fixed what? You still cannot disable the Active Noise Cancelling. I'm suspecting that you had an issue similar to what I had and you haven't actually updated the firmware. See my thread "Difficulty updating Q35 firmware."
... View more

For me, the Connect App (iPhone) appeared to be the easiest way to update. The progress bar for "preparing update" began at 28 minutes. It counted down to one minute and, as I was expecting it to say "zero," it began at 28 minutes again. This happened three times in a row. I tried deleting the app and reloading. Same thing happened. I rebooted the iPhone. Same thing happened. In frustration, I connected to my Mac and downloaded the dmg from the web site. Instead of 28 minutes, it counted down from ten minutes (same WiFi) but this time I ended up with the dmg on the Mac and I then updated the QC35. In my case, the QC35 noise control will be permanently set to "maximum." As I stated several times, I purchased the unit BECAUSE of noise control so I have no reason to turn it off.
... View more

@qbast wrote: What makes you think that receiving side cannot buffer as well? It is not related to Bluetooth, but in case of audio communication over a network is it pretty common for receiving side to use 'jitter buffer' to smooth out differences in packet arrival times. You're wrong. BT receivers do not do any buffering.
... View more

@Victrox wrote: @Socrates wrote: There is no question that the BT lag issue is ALWAYS caused by the transmitting device. True there is always some lag depending on the transmitting device but I've had BT-headphones previously as well and the lag has not been as long as it is with QC35 at the moment. And there's been multiple reports of firmware update adding lag so it is not only due the transmitting device. Yes, it's always the transmitting device despite the "multiple reports." The delay that exists results from the frame buffering at the transmit end. It's not physically possible for the receiving device to cause the delay. The receiver must process (or discard) the frames as quickly as they arrive.
... View more

You stated "However you do it, it does not matter." You know nothing about why I would buy such a device. I bought it BECAUSE of noise canceling and I would NEVER consider turning it off.
... View more

@MrFast wrote: Please, please fix this. I just got a pair and can't believe I cannot turn off the noise cancelling! However you do it does not matter, through the app is fine. /Hans Turn the power off and use a cable.
... View more

@dovla091 wrote: You are absolutely right. No argue on that, but they would provide solution and fixed the flaw (example with VW and gas emitting). Bose cannot provide solution except to shuffle new one until you get fed of or do what is moral and say, OK we have issues on quite substantial amount of devices. Those who are not satisfied with product, we will issue a refund. This is moral thing to do. Some of them like Apple ignore customers completely and after some time they get sued and had to pay damages... I don't have tendency to criticize or damage Bose reputation in any way by providing my observation on those headphones that I tested, but just to make point so they start taking thing seriously. I really used too much time on calling them and waiting for new headphones to see that they are flawed as well. Only what I desired was to enjoy the product that I bought, nothing else. Another bad example. VW knowingly and willingly broke the law.
... View more

@dovla091 wrote: Another thing, if someone sells a brand new car, and this car has flaw or is defective, you get either repair or new that works or you are entitled for full refund, in their world they only ship you back same defective headphones and call it even. Whe worst part is that some folks on this community site is even supporting that behavior, so my question is am I nuts or...? I bought my first brand new car in June of 1964 (Chevy Malibu Super Sport convertible) and, since then, have bought a new car every two or three years and, believe me, I've had some real turkeys. No way in the world will any automobile manufacturer provide a full refund.
... View more

I pretty much disagree with all of your points. 1. I can't imageine any reason in the world why I would want to do that. The 10 hour battery capacity in wireless mode and 20 hours wired is far more than any needs that I have. 2. I bought the phones BECAUSE of noise canceling. I have no desire whatever to turn it off. 3. I don't use the phones for phone calls. (Wow, that sentence sounds weird.) In fact, the telephone microphone has caused me NC problems (which I resolved with a piece of electrical tape over the telephone microphone). 4. For music, I accomplish that with my iPhone settings. In the case of spoken word (television sound), who cares? 5. If such a setting existed, I would keep it permanently at maximum. Again, I bought the device BECAUSE of noise canceling. I have no desire to reduce the effect.
... View more

No problem. It's only necessary that you return it within your retailer's deadline. Since this issue is so important to you, you obviously checked out the headset before that deadline. On the other hand, perhaps you simply like to whine.
... View more