White Papers

Power Plant Facilities can now access over 1,400 technical lessons over
the Internet through GP’s fully hosted portal. The portal allows your
Company to assign, evaluate, and track both “knowledge-based”
and “hands-on” qualification tasks, while permitting supervisors to easily
manage and...

Deregulation and increased competition and consolidation in the
Utilities industry have changed the way utilities manage customer
relationships. Siebel Systems and TIBCO Software have partnered to
provide the TIBCO Real-Time Customer Service for Utilities solution that
enables utilities to...

The purpose of this policy paper is to recommend principles for use by
regulatory authorities and others to promote the most cost-effective use
of demand response for energy management. Demand response in
electricity is defined as load response called for by others and price
response managed by...

Utilities can dramatically reduce costs and improve their customer
service through the automatic scheduling, assigning, and wireless
dispatching of orders to technicians. Learn about all the benefits from
implementing a workforce management solution.

The evolution of electronic trading platforms is enabling sophisticated
strategies for spread, arbitrage and hedge trading of energy
commodities. Capturing the benefits of online trading requires a
thorough understanding of the concepts and technologies involved in
operationalizing intelligent...

“Making Power Markets Work: Back to Basics” addresses the crisis in
power transmission issues and presents timely, technology-based
solutions. Power transmission issues are proving to be the chief
obstacle to the emergence of a robustly competitive marketplace in
electricity that would drive...

The times are changing for utility businesses. Deregulation has caused
major changes in the systems that support energy companies in this
new era. Information Technology (IT) systems, in particular, are being
challenged to achieve new heights in the area of flexibility and
integration. Before...

Contrary to the conventional wisdom, customer relationship
management (CRM) is not a technology, a project, or even a program: it
is a way of doing business that focuses on the P&L of the individual
customer. By identifying customer needs and wants, often before they
are even expressed,...

Energy Companies are flooded with internal and external data. It's little
wonder that key information disappears into numerous, often
unconnected databases. If that information were instantly available to
every employee, energy companies could provide better service, faster.
Read on to find...

E-Newsletters

One of our most popular newsletters and sister publication of Intelligent Utility magazine, providing innovative commentary plus news updates all pertaining to smart
grid, information-enabled energy, and building a more intelligent utility. Delivered: Each Weekday