Helping customers be successful with Adobe Flex and LiveCycle Mosaic

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I’ve finally gone and done it – I now work for a company that makes products that I use and love. I’ve been a big fan of Macromedia for a number of years and now I’m on ‘the inside’.

My official title is “Senior Flex Product Support Engineer”. I’ve been using Flex since 1.0 was introduced. I’ll explain my passion for Flex later, but suffice to say that Flex and I were made for each other.

Before joining Macromedia I was a customer. I downloaded free trials, I read the online documentation, I looked at the samples, etc. I tried to write my own programs, use the tools, and so forth. I did the things our customers do.

I am going to try very hard not to lose the customer’s perspective and bring that point of view inside Macromedia. I believe this will benefit everyone.

In my new role I will help you write better applications and get the most out of our products. There is a wealth of knowledge and talent here that can be tapped.

Macromedia’s success is your success and I’ve never worked for a company more aware of that and more focused on making its customers successful. The team I am now part of is clearly committed to this.

I will use this weblog to post solutions to problems that I common to many customers. Check often to see if there’s something you can use. And please write in if you find a solution.

If you are a new Macromedia user or customer, take some time to look at all of the products. You will find that many work together or compliment each other.

Also take the time to look at the user forums – there’s one for each product. Here you’ll find help from other Macromedia customers and staff.