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Category: in for Service

I am drafting this post around 3pm Pacific/6pm Eastern on November 8, 2016 as the pundits and media discuss the initial returns of the current Presidential Election Cycle. Everywhere else in the country folks are talking about Election Night 2016. As I write this, we didn’t know who has won the race. The polls in California are not even closed. It’s been a very challenging election season and I thought that it would be good to step away from all that and focus on something I really like to do.

…and that’s write about EVs and my experiences on this blog.

It so happens that November 8 is a significant day in our family. It’s the day that we flew up to Fremont to pick up our Model S from the factory and started our ownership of the Model S. This is one of the big benefits of Tesla, they’re an American company with a factory that actually builds its cars in California.

I did a bunch of “near real-time” posts on the blog that probably would have been best served by Twitter three years ago. But if you’re interested in following that, just click above and follow the subsequent posts.

I decided to publish this post on November 10 to separate my car’s three year anniversary from Election Day and post-Election Day coverage and to emphasize that US produced electrons from the Sun has done its part to save me money and to ensure that we don’t create more veterans of wars for oil. Energy independence means less need to go and fight wars, but I digress.

On November 7, 2016, we brought the Model S in for its annual service. It was originally scheduled for the previous month, but the Roadster has been in for an extended period, so we tried to time it when the Roadster was going to be ready. We brought the car in with slightly above 66,500 miles and picked up the car and brought it home with 66,569 miles on the odometer.

So, what do they do for the three year service? Well, apparently they match it against the mileage of the car. Our car got service as if it was a five year old car at 62,500 mile service.

We had prepaid our first four years of Model S service and were charged accordingly.

Ironically, when we were exiting the freeway to drive to the service center, the TPMS warning light went yellow and rather than stop and check it out ourselves, I figured to go ahead and drive to the service center directly and just report the notice to Tesla. I’m glad to report that even though the tire had a nail in it, and Tesla’s previous policies were to replace the tire, the service center are now patching tires under certain conditions (in a nutshell as long as the sidewall is not compromised.) We are still on our original set of four tires. We even added a fifth one (that is usually in the frunk) and that one is at 8/32. We’ll need to replace those four tires soon (Tesla recommends replacement at 3/32)

The other thing that we reported to Tesla (and had reported it earlier in the year as well) is the continuing and increasing level of milling noise coming from the motor. Our previous request to repair this noise resulted in Tesla notifying us that the noise was within parameters. The last time this occurred was around 25,000 miles and it resulted in the motor being replaced. The noise is a constant whir that occurs between 20-35 mph (32-56 kph) and gradually lessens (though still existent) as the car approaches 55 mph (88 kph) and then is imperceptible to my ears. The error was not as bad as the drivetrain failure on the loaner P85D but is quite irritating and I don’t know if it’s a symptom prior to a bigger failure.

This time around, apparently the noise has gotten to the point that Tesla Engineering has approved the replacement and we are waiting for the replacement part to arrive to re-schedule the repair. Since we just got the car back today, there has not been an estimate on when the service center expects to receive the replacement motor.

In all, the car spent less than 24 hours at the service center and we were able to pick it up “good as new.”

So, how does our three year old car look? Let’s compare to previous pictures at pickup at the factory.

Three Years Ago

Today

Three Years Ago

Today

Three Years Ago

Today

Three Years Ago

Today

So, our car still looks pretty close to how it looked when we picked it up three years ago. Not bad. In fact, if Tesla had not modified the fascia of 2016 Model S, I would dare say that our car would still look brand new.

With the service that we receive from Tesla, we can hopefully say the same for the car many years to come.

So, we brought my better half’s Roadster in for its annual service . Since we scheduled our service a while back, we were able to request and receive a loaner. Our first loaner was a regular P85 and it was a nice ride. However, while the Roadster was in for service, the guys at the service center found an issue when the car was headed back to us after completion of the service.

Roadster parts and service is a little bit more of a challenge to Tesla than Model S service. The issue with the car is still ongoing and the fault has been isolated. In the meantime, the loaner will be with us a little longer than expected. Having never experienced Autopilot as a driver, I requested a swap out of loaners to an AP enabled one, should the service center be able to accommodate. A while after the request, and about a week after we’ve been driving a standard classic Model S P85, we got word from the service center that an AP enabled Model S was available for a swap, so I hurried down to the Service Center to swap out the P85 loaner for a P85D loaner.

Not a Ludicrous P90D, but still insane.

So, aside from auto pilot, we also got Insane. I’ve been through a few Insane launches previously, so I didn’t really care to try that again. One of the things that struck me with this Model S is the upgraded TPMS system that these newer Model S has. Older Model S TPMS did not indicate the status of each individual tire pressure. The Roadster does, but early Model S did not.

The car had firmware 7.1.

One of the best tests for Autopilot is in stop and go traffic and you can see this loaner handling that fine.

Speeding up when the traffic ahead starts to move faster.

We took it out for the weekend. Both the Tesla Owners Club of Orange County (meetup, TMC, or Twitter) and Los Angeles (website or Twitter) decided to go Apple Picking in Yucaipa. We figured it would be a great way to try out the autonomous features and get some experience with Auto Pilot since none of our current Tesla cars have it. We met at the Rancho Cucamonga Supercharger and left for the Apple Farm from there.

The caravan was fun, but we were in the back, and the group ahead of us got there a lot sooner than we did.

Here we are at the Apple Farm with the group.

It was a great long trip to Rancho Cucamonga and Yucaipa. The car performed admirably and I still was not as comfortable as others with the Auto Pilot. It worked great, but I’m just too much of a control freak. The car seems to sit closer to the right side of the lane than I do. Either way, there’s a lot of coverage on AP and now that 8.0 is released and AP 2.0 is getting produced, I’m not adding anything to further the pro or con case for AutoPilot 1.0.

However, I can give some hints on what can be done should you encounter some trouble. This is not an all-inclusive list, just a story of what happened to us and how we temporarily resolved it.

A few days after our club trip for Apple Picking. Something distressing happened. The drivetrain failed. We were doing some errands locally. I was making a left and had the PRND status on the driver dashboard go red, that was strange, so, I put the car on park, and the PRND status went to P. I then switched back to D and it engaged. Figured that this was a weird event, we decided to head home and swap cars.

Five minutes later, we were at a stop and the PRND status went red again. Once again, I didn’t get a picture of the failure because of traffic. Unfortunately for us, we were in Pacific Coast Highway at a stoplight. Now this is a very busy road, and we were a little stressed at the speeds that people behind us were traveling before the stop. We called Tesla Roadside Service to see what was going on. Their solution was to send a tow truck to pick us up. However, we were stalled in the middle of the street. So, we called our service center and were advised to reset the car. Now, it was too dangerous to get out of the car to do this. Turning the car off would have turned off our hazard lights.

The service center had a novel and ingenious way of restarting the car to see if the car can fix itself. While parked. Brace yourself so that you can raise yourself off the seat. Open and close the door quickly. What this does is reset the vehicle. The car went off and then turned back on. Guess what. It worked. The drive train was able to be re-engaged. We were a few minutes from home and were happy to get home unscathed.

Called Tesla back to redirect the tow to our home.

As with any Tesla, the car needs to be towed by a flat bed.

It was an afternoon in Southern California, during Rush Hour… So, we spoke with the service center and they were able to get us a replacement loaner. No auto pilot, but a nice Silver P85. Here is the P85D getting towed.

This loaner has the built in center console and I used to want one. Now, I’m sure I prefer to have the open space.

Bottom line is, the car is great, but if you ever find yourself in a situation where the drive train won’t engage. Try a few things.

1) Put it in Park. (and then switch it back to gear. This worked ONCE and wouldn’t again.)

2) Step out of the car and step back in. (or make it think that you do by lifting your bum off the seat, then open and then close the door.) Car will go “off”. Then start the car as normal.

The differences between each iteration of the Model S is quite subtle. From the Sig P85 to the P90DL, the car looks pretty much the same. Most stock Model S that have spoilers are Performance models and without the spoiler, usually a Standard model. Additionally, most of the Model S with Red Calipers are also Performance models, but that’s not necessarily a guarantee.

The P85 that we initially received for my wife’s Roadster scheduled annual service was Blue and had a Vin number almost double ours (in the 40XXX) and had 19,276 miles when we took delivery of that loaner as they took her car in for service. It was a CPO vehicle that the previous owner traded in as was evident when the car was lent to us with “regular” California license plate and not the typical MFR or DLR plates that is indicative of an “inventory” Model S.

It had the same blue as our Model S, but had both the Spoiler and the red calipers. As a newer P85, it drove very quickly and performed well while we used it in lieu of the Roadster or even our own S85. As our car was close to the 50,000 mile initial warranty limit and I wanted to delay the inevitable “buy a warranty or pass on it dilemma” I wanted to delay that decision as long as I can.

Her vehicle was taken into service on September 8. We had hoped to get both the Roadster and Model S in for service the week leading up to National Drive Electric Week (NDEW) 2015, but there were some issues found on the PEM and some of the wiring that connected the PEM to the rest of the car that we had the loaner with us as we participated in the first weekend’s activity for NDEW 2015.

Here is the loaner P85 at the LA NDEW2015 event.

Aside from the power of a P85 vs an S85 to clue me in that I was driving a loaner and not my own vehicle, the loaner P85 had cloth seats and black gloss interior versus the Obeche Wood Gloss that we had.

The P85 Model was nice and clean and served as a nice proxy as we attended NDEW 2015 events in Long Beach, Diamond Bar, and Los Angeles CA.

The vehicle was a lot quicker than our vehicle and was more of an electricity hog as it was equipped with 21 inch wheels and had a bigger motor. Into the second week of our use of the P85, it started to have some systems fail. The first was the driver’s side door handle started to get stuck and we would be unable to let ourselves into the car via the driver’s side door handle. We had to enter in through the passenger door and open the driver’s side from there. The service center was quite busy and did not have a replacement loaner at the time. The day after the vehicle developed this door handle issue, my wife had used the loaner to go on an errand. While out and about, she stopped to charge the car and the car started to fail. It displayed some sort of low-voltage error and stopped charging. We called Tesla and it appeared that a 12V fault had occurred. Lucky for us, there was another loaner available, and Tesla drove out to her to swap out loaners with her and wait until the tow-truck arrived to take away the P85 that had issues.

The second loaner that she was provided was a Grey P85+. This P85+ was another one from the CPO inventory as it also had regular CA plates, 17,551 miles on the odometer when my wife took delivery of the vehicle. We had driven over 423 miles in the Blue P85 loaner and would add 333 miles to the Grey P85+ loaner that took its place.

I could not tell much difference between the P85 and P85+ as they both had the same motor and the enhancements to the plus were negligible. The VIN # on the P85+ was in the 19XXX and is thus older than our vehicle and it did not have the parking sensors and other enhancements that came by the time our vehicle was delivered to us in November 2013. It’s amazing to see how low the mileage was on the P85+ that we were using for a few days. Tesla had to reclaim that vehicle from us because it apparently sold online to a soon to be new CPO owner and they were still working on my wife’s Roadster.

They quickly located another vehicle for us to drive while the Roadster spent its time getting repaired and the like. Tesla brought us another Grey Model S. This time, it was practically new. The car was a grey P85D with only 228 miles. It was an Inventory model and didn’t have any plates on it, yet. The inventory vehicle came from a store that just took delivery of a P90DL, so the P85D as moved to loaner status.

The P85D was equipped with the latest sensors and the like. It had the active cruise control on, not auto-pilot, but at least the hardware for it. As I mentioned in the beginning, all these experiences was in September 2015, before auto-pilot was released.

Aside from the label on back, we know that the vehicle is a P85D because it was equipped with Insane Mode and not Ludicrous Mode.

Thought to do a little recycling with the P85D.

Thought to try out the CHAdeMO adapter (ours) on the loaner.

One of the deficiencies of the D is the small Frunk (for a Model S, big if comparing it to the i3.) They had to make room for the second motor, so that takes the place of where a large frunk would be.

After several weeks with the various P85 models, we finally got our Roadster back and the P85, P85+, and P85Ds were all returned to Tesla… But that’s just part of the story…

Since the Model S was scheduled for service as well, we got a 70D to try out while the Model S went in for service. But that’s another post… (perhaps in a week or so…)

[edited, added 2/20/2016 9:47AM Pacific / 17:47 GMT]

Figuted that this might be helpful to those looking at these “out of production” Model S –

A quick note of thanks to the Beatles for inspiring the title for this series of posts. This is the seventh in a series of posts written about our trip that will be published four weeks to the day of the trip.

We’re spending the day with family this Friday. Granted the kids are in school and the adults are at work, so it’s a “free” day.

We charged the car at my cousin’s house overnight and we rolled out at 130 miles of Rated Range. This means that we added 55 miles in 14 hours and 45 minutes. That’s an average of 3.7 rated miles per hour that was added since the previous evening’s arrival.

Having traveled close to 2,500 miles over the course of the last week, it might behoove us to have the car “looked” over and possibly washed again, so we contacted the Tesla Motors Service Center in OH Cleveland Lyndhurst Sales and Service Center. When we purchased our spare wheel and tire in preparation for the trip, our “regular” service center installed the rear passenger’s side wheel with a new tire on the rear driver’s side. This would’ve been fine, except our passenger side wheels both have a “rash” from the nearly 35,000 miles of driving and that we did since the factory. So, I requested that the Lyndhurst Service Center swap the two wheels so that all the “rashed” wheels are once again on the passenger’s side.

Visiting the Service Center at this location also gave us the opportunity to fill in information on the service center for the beta of the (now released) Teslarati App for iOS. The App not only provides for feedback to Tesla owners on superchargers, but on Destination Chargers, Service Centers, and Sales Centers. So, we were able to do “something” today for Teslarati.

Understanding that we were long distance travelers and to save us the time of having to stop of at Macedonia for a charge, the Service Center topped us up with their in-service center supercharger. Apparently, this location is not only a Sales and Service Center, but also has a supercharger within the service area. This means that the supercharger is not necessarily for “heavy” use, it could only be accessed “during hours” by cars that are being “serviced.” Current hours in May 2015 are M-F 8-6 for Service and M-F 10-6 for Sales.

Pictured below and looking like refrigerators is the in-service center version of the supercharger that the Cleveland-Lyndurst Sales and Service Center has in the back (service area). It is within the service center and thus subject to the service center hours.

The Sales Center part of the location had many CPO Model S in stock. It seems to be the main distribution point for CPO in this part of the country. As with most CPOs, check the website for what is offered. Though based on what was online versus what was at the site, I would surmise that it would behoove interested parties to talk to a sales center to get a more accurate inventory of CPO cars.

A picture of the Service Center part of the location. It was nice to see a couple of Roadsters in the Service Center. I wonder how often folks that experience winter drive their Roadsters. I know of at least one that used to drive in all sorts of weather, but we tend to be the sort to drive ours in “better” weather, the luxury of being Southern California based.

The Delivery Center portion of the Sales and Service Center.

A lucky few look ready for the pickup appointment.

I forgot to take pictures of the waiting area, but I have to complain about the “level” of coffee service at the location. It was at the “standard”/first or K-cup level and not at the premium ones found at the new Costa Mesa and West Los Angeles service center levels.

While we were waiting for the service to be performed on our vehicle, we asked Rudy Graham, the Service Concierge, where the nearest place was for a “meal.” Rather than have us walk to the rather pedestrian choices near the Lyndhurst Sales and Service Center, Rudy was able to provide us with a 70D loaner with the directions to a nearby mall with much better food choices.

The 70D was very new. It only had 43 miles on it. We ended up adding a few miles to the car and I couldn’t tell any difference with the way it drove. It had newer seats and I can tell that Tesla made some changes with the newer seats, namely, it felt “bulkier” with more padding. Additionally, like other recent loaners, the car displays the speed limit of the road on the dashboard as you come up to a speed limit sign.

We were missing “familiar” food to us, so we ended up at the Cheesecake Factory. (Though the chain is nationwide, the chain did start in Southern California.)

Visitors to the center need to be aware of the center’s “mascot” – a goose, we think it’s of the “Canadian Canada Goose” variety, but we’re not bird-watchers, or experts in anything “wild.” (Remember our trip acquired Deer Crossing-phobia).

During our entire stay at the service center, this goose was standing watch over the entrance to the service bay area. It was there when we arrived and turned our car in for service and it was there when we did our tour of the facility.

We were so happy with getting our car back in great condition.

What can I say, Tesla Motors Service is awesome, no matter where in the country you go. Rudy did a great job representing Tesla and we were happy with his assistance.

Of course the other benefit to having the car worked on, a clean car after we picked it up (something which we normally opt-out on at home as we wash our own cars as I find it very therapeutic.)

Getting the car back in this condition is a great way to represent Tesla to the folks in Ohio.

We went out to dinner with my cousin and his family for dinner on Friday night. We went to a restaurant called Tre Belle in Bath, OH. The food was good and enjoyable, but the evening was quite memorable (in a “car” sort of way.)

Apparently, the local Porsche club had a meeting at Tre Belle when we pulled in for dinner with our Model S. The valet’s eyes lit up when we pulled in and I handed him the key to take care of the car. I asked for a valet ticket, but he said “I’ll remember you.” And we went in. The valet parked the car in between two Porsche 911 convertibles and seemed to have caused a stir.

However, we were not approached by the Porsche club members, so I hope that they can be convinced to give Tesla a try.

So, the first 90% charge after the firmware of the Model S at 29,000 miles was updated from V6.0 (1.67.125) to V6.0 (2.0.81) and I was able to remotely verify that it was still holding at 226 miles for that charge. This is only a few days after the 29,000 Mile post (also, mileage is now 29,460).

I’ve had service on our cars done at pretty much all the Los Angeles and Orange County service centers open by the end of 2014.

And I’ve found that the coffee service at all the centers have been inconsistent.

So, what are the levels of coffee service at the centers? I have it in three levels.

The first level can be found at the (old, pre-late 2014) Costa Mesa, Torrance, and Van Nuys location. And we’ll call this level the Good level of coffee service. I enjoy K-Cups and these centers all used a well stocked, well maintained K-cup machines.

Here are pictures from Van Nuys and Torrance:

Torrance:

Van Nuys:

The previous Costa Mesa Service Center had similar machines as well.

The second level first debuted in the Los Angeles and Orange County service center areas at the large West Los Angeles Service Center on Centinela. I would call this the Better level of coffee service. These are similar to the automated espresso/coffee machines found at some airport lounges.

The same machine that debuted in Centinela is pictured here from the “new” Costa Mesa Service Center.

In fact, if you don’t like coffee… These machines can also do Hot Chocolate

Or perhaps you DO like different kinds of coffee and coffee drinks

or just coffee

each of these options can be “boosted”

However, what I’ve found is that the First one in the area continues to be the best one.

The original Service Center in West Los Angeles provide customers with the locations’ own Starbucks Gift Card to use to go and purchase Starbucks coffee from next door.

Now, this center continues to be rumored to be closing soon and be re-converted back into a showroom. So, until then, if you like Starbucks coffee and rate that as I do… Then, perhaps you would consider having your Tesla serviced at the West Los Angeles (Santa Monica Blvd.) location.

With the Active E, we would’ve been in for five service calls at this point, the Model S has a more generous 12,500 or annually service plan.

I try to time these appointments to be “on the dot”. This was a lot easier with the Active E, however, with the Model S, Tesla comes out to the office to pick up my car for the service, so I get it close and let the valet drive the car to the Service Center.

What is involved with the 25,000 mile (or two year service). Apparently more than the 12,500 mile/one year service. Tesla picked up the car earlier today. When I scheduled the appointment, I was advised that more things are done on the 25,000 mile than the 12,500 mile service, so I was prepared for the possibility that our car would spend the night at the Service Center. Aside from this normal service, I had a weird sound happen with the car about four to six weeks ago that I felt I can wait for the 25,000 mile service to have it taken care of.

Apparently, it’s a good thing that the car has an “unlimited” mile warranty on the drive train. Apparently the noise that I noticed in the car was a drive train error that requires Tesla to swap out the drive train and was given a late tomorrow estimate. I have an early dinner scheduled that may push the delivery of our Model S back another day, but it’s interesting to hear that Tesla chose to replace the drive train.

I hope to get more information when our Model S is returned to us.

It’s impressive to have Tesla make such a major component repair be approximately 24 hours for the work. I remember when similar challenges were occurring with the Active E community that many Electronauts had to wait a week or longer.

It’s been awesome for me. The Service Center that I go to typically pick up the car and bring it back.

After 18,000 miles (actually a little bit over 19,600 miles now) 20,020 miles of Tesla Model S ownership since November 2013 (Approximately 9 10 months) there are a few things that I have learned.

1) I have way too much fun with the car to pause and write blog posts.

2) Supercharging is the way to go. Sure, I’d pay for a battery swap (when it becomes available) every now and then, but plan on the stop, and it will be fine.

3) The car is not as BIG as I thought it was. (i.e. I got used to it.)

4) Plan on spending some time with the Service Center (SC) when you own the car, because you notice things and they’re so responsive and it’s so convenient when you have Ranger Service to have them come to you to fix whatever ails the car. (if they can’t fix it onsite, they’ll take it back and forth from the SC for you.)

5) At a service interval of around 6,000 miles (because of the tires), I get to drive the car that much more than the Active E before it gets a “look”.

6) The lack of coat hooks still irritate me.

7) Air Suspension is awesome. It lets me enter and exit my work parking garage without scraping the bottom. Additionally, when parking in lots that have a high curb, I don’t have to worry about scraping the bumper or doors when I jack up the car.

Thirteen thousand is significant because that means that I’ve just completed my first recommended service at 12,500 (closer to 12,450 in my case) and I’ve made full use of the Model S during this time. It’s been a month and a half and we’ve put in 3,000 miles on the car. And I guess the latest thing to update is the probability of getting an i3 for the daily drive is diminishing. I had marked it down to 5% chance of happening.

As much as I complain about the “>AM Radio problem of the Model S, at least it has an AM Radio. The latest thing to affect me on the BMW i3 is the removal of AM Radio from the features of the vehicle. Let me reiterate, AM Radio is no longer included. I wonder if the good folks at BMW are getting a kickback from Sirius XM or some other entity to remove access to the most common part of the radio dial for News, Sports, and Talk. Living in California, when an earthquake hits, if one is not near a TV, you can pretty much guarantee that the News stations will cover the latest earthquake. The FM part of the dial does not include ANY of that coverage in any sort of meaningful way. Not to mention my obsession with listening to local sports teams play. It’s barely comprehensible on the Model S, but it’s just not available on the i3.

But I digress, to paraphrase Marc Antony, I’ve come to praise the Model S and not bury the i3 (or specifically BMWi). I’ve grown accustomed to the size of the Model S, as large as it is and as many blind spots as the car has, it’s a fun car to drive. The continual improvements in firmware keeps improving the vehicle. The latest version of firmware has reintroduced the LOW setting for the Air Suspension and coupled with the installation of the Titanium Undershield in the vehicle has made me more confident in setting the vehicle to automatically lower to this setting at less than the recommended 100MPH+ that the system is automatically set for. I’ve been playing with it and currently have it set at higher than the speed limit, but intend on lowering that closer to the flow of traffic in Los Angeles (on a GOOD DAY and not crawling at bumper-to-bumper speed.)

Additionally, the addition of the Hill Hold feature has been an unexpected blessing. The Hill Hold feature allows a Tesla Driver that does not use Creep mode (creep is when you simulate the Model S like an ICE car by forcing it to move forward when the driver’s foot is not on the brake) to take their foot off the brake and have the car hold in place before hitting the accelerator to move forward when stopped at an incline. Prior to the implementation of this setting, the car would roll backwards the moment that the driver released the brake. This seemingly minor improvement in the way the car performs has increased the ease of driving the Model S noticeably.

Aside from the constant improvement on the vehicle, the Model S Annual Service was trouble free and completed in very much a “no hassle” manner. I prepaid the Annual Maintenance with Ranger Service option. What this means is that Tesla will perform some of the maintenance and fixes at my location. I’ve had great service relationships with several BMW dealerships and I’ve often been lucky enough to get a nice loaner every time that I’ve brought a BMW in for service. Regardless of whether it is during the warranty (or as is the case with the very old vehicles) considerably past its warranty. The Tesla service is exceptional. Granted, my normal service center in Costa Mesa is often overbooked and a month out, but the beauty of the Ranger service in Southern California is that between my home and office, I have access to at least four more service centers. So, I found one that will drive out to me and either perform the service or drive it back and forth to me while I’m in the office.

In the case of my two Ranger calls for my annual service, Tesla came out for the first one (my 12,500 mile service) and dropped off a Model S 60kWh, standard suspension car while they worked on my car. The car had to be brought back to their service center because they were installing the Titanium Shield as well as other things that required them to use the tools in the shop. They picked up the car a little later than we set up and got the car back to me a little later but this was all understandable as the service was performed the Friday before the Memorial Day Holiday and there is no way to get around the LA area in a reasonable time that Friday.

The one deficiency from the original call was they forgot to do one minor fix regarding the door seal to the driver side that required them to come back out with a Ranger. The second time around the Ranger arrived thirty minutes earlier than our appointment and promptly met me in my office garage when I got in. He was able to fix the problem in the promised time and left. Needless to say, as much as I’ve had great service from BMW, the Tesla one exceeded that.

So, I guess things are working out with the Model S. At 13,000 miles, I would say so, the most telling thing is the diminishing chance of picking up an i3 for this BMW loyalist. I rated it down to 5% chance and that’s from a mixture of Tesla Execution and BMW/BMWi acting like “Keystone Cops” on the launch of the i3 and providing me with enough time to drive our Model S from the time that I was forced to relinquish my beloved ActiveE, literally CRUSHING my dream, and the constant removal of things that I want or need in my seemingly endless commute in Los Angeles traffic (Sun Roof, AM Radio, EV batteries that they could have put instead of a stupid REX). My i3 should be built by the time I publish this post, and another few weeks before it lands on our shores. Who knows, I might still forgive the BMW guys, or I might just tell them no thanks.