Kaleida Health

About Kaleida Health

Kaleida Health provides a kaleidoscope of services to residents of western New York. The health system operates five acute care hospitals including Buffalo General Hospital and Gates Vascular Institute (combined with about 550 beds), The Women & Children's Hospital of Buffalo (200), DeGraff Memorial Hospital (80), and Millard Fillmore Suburban Hospital – more...(260). Community health needs are met through a network of about 90 medical clinics. Kaleida Health also operates skilled nursing care facilities and provides home health care through its Visiting Nursing Association. To help train future medical professionals, Buffalo General Hospital is a teaching affiliate of the State University of New York.

Operations

Kaleida Health is also home to the Deaconess Center and Waterfront long-term care facilities. Along with primary care, the system's network of outpatient centers offers medical and surgical subspecialty care, dental and oral surgery services, and behavioral health and outpatient alcohol treatment services. Kaleida Health also operates the Pediatric Trauma Center and Pediatric HIV/AIDS Center for the Western New York (WNY).

Kaleida Health and The University of Buffalo (UB) teamed up and opened a new 10-story vascular institute and research building in 2012. The $291 million Gates Vascular Institute (GVI) and the University at Buffalo's Clinical and Translational Research Center (CTRC), integrates Kaleida Health's physicians and UB researchers in a collaborative effort to deliver clinical care, investigate the causes of a wide range of human diseases, and spin-off new biotechnology businesses and jobs.

Strategy

In an effort to draw in more patients to the eight communities in which it already operates in the US, Kaleida Health has become one of a handful of US medical providers to market itself to patients north of the border in Canada. The organization launched a marketing campaign in Ontario over the years that included a website aimed at pulling in Canadian patients seeking bariatric care for obesity, gastrointestinal services (such as colonoscopies), joint replacement or spinal surgery, pediatric care, and radiology services. Overall, Kaleida is focused on attracting Canadian patients who can either pay out-of-pocket or patients seeking non-emergency services covered in the US by the Ontario Health Insurance Program.

Along with trying to grab a share of the Canadian market, Kaleida is working to renovate and refurbish its current locations to draw in more patients. In late 2011 the system completed renovations of its maternity services at Women & Children's Hospital of Buffalo. The new Mother-Baby Unit offers 14 additional single rooms with private showers and enhanced amenities. The health system underwent another complete renovation that serves as an additional Mother-Baby Unit as well as inpatient beds for the Perinatal Center, gynecology and other women's services. – less