AET adheres to the RESPECT Customer Service Model as published by Paul L. Marciano, Ph.D of WhiteBoard LLC. This model includes the following 7 protocols:

1.Responsiveness: Respond quickly to customer needs

AET's service starts when we answer the phone. Your business is important to us. We don't put clients on hold for prolonged times. We state "Someone will be right with you".

If your call is specific to a project executive or project manager who is unavailable, we will take a message and have you call back in a short period of time.

All AET professionals have cell phones and/or Blackberrys for immediate contact in the event of emergencies.

If we cannot answer your question, or help you quickly, we will tell you so - We won't waste your time!. We will take the time to see if an expert (who we have had past experience with) can help you. We will also tell you a specific time-frame when we will have the answer to your question.

2.Educate: Empower Our Customers

AET specializes in emergency response, but we also train our client's management and maintenance staff in prevention and preventative maintenance.

Training is performed during on-site communications/inspections, development of Operations and Maintenance programs and monthly newsletters sent to the clients and maintained on our website for our clients personal reference.

Our website www.aetinc.biz lists over 30 unique services AET provides and contains project profiles demonstrating our effectiveness in completing these services. The website is also a training and educational tool for our clients.

Rarely are environmental problems associated with a single source. Our environmental professionals are cross-trained and hold multiple licenses. Our services are flexible and adapt to previously unidentified environmental contaminants or changes in remediation scheduling.

We provide realistic time and cost projections. Our services are on-time, on-budget.

Remediation is most cost effective when performed prior to planned renovations or demolition. We work with our clients, manage environmental contaminants in-place, implement repairs and operational changes to save our clients money until work can begin.

3. Solution focused

AET has been in business for over 26 years and completed over 75,000 projects. We probably have seen your environmental problem before and have solved it.

AET's environmental professionals are experts in their fields, maintain an area of specialty and share their expertise with other members of our professional staff. Regulations change, methods of investigations change, solutions change... We stay current with our research, due diligence, and project experience!

AET's project executives and project managers take responsibility for their actions and decision-making. We involve our clients in the decision-making and keep them informed throughout the course of the project.

We are keenly aware of our clients' security and safety concerns. We must, and do maintain our clients' expectations and standards in this regard.

Our project executives are intimately involved in each project. Expect to see us on-site to troubleshoot, direct, or ensure quality control protocols are followed on your project.

4. Professionalism

We understand we represent you during discussions with your employees, regulators, etc. We act, dress and communicate professionally and treat our customers with integrity, dignity and respect.

We know trust must be earned and every project is a new test of our professional performance. We understand repeat business is the clients' method of verifying our work was satisfactory. Over 70% of our business is repeat business!

We attempt to learn from each project and to use our new knowledge to improve the cost effectiveness and timing of the next project.

5. Empathize

We clearly listen to our clients' concerns, time tables, and cost considerations and incorporate them in our recommendations and performance.

We work with our clients to complete remediation during non-occupancy hours (such as after 6 p.m., weekends, holidays).

6. Courtesy

We treat all customers and their employees with patience, politeness, kindness, sincerity and consideration.

We always act as the professional to minimize heightened concerns during asbestos and IAQ investigations.

7. Teamwork

AET is a small business enterprise (SBE) with extensive collaborative level of experience. When you hire AET, you hire a team focused on the best utilization of your time and financial resources and the prompt resolution of your environmental concerns.