At one point or another most of us have had to experience the impossible task of cancelling AOL. This guy records his experience in customer service hell, it's really unbelievable. Sorry about the blimps, we needed something to play over the audio.

Blogger Vincent Ferrari had no idea that the audio recording of his attempt to cancel his AOL account would cause a web sensation and bring a multi billion dollar company to its knees. Subsequnetly Vincent made all the rounds on TV and AOL has vowed to completely revamp their customer service department. Power to the people!

The next time you ride in an elevator, you will think of this clip. A man in Santiago, Chile was seriously injured this weekend when a malfunctioning elevator went up more than 30 stories in less than 15 seconds. It then smashed into the roof of the building. Rescue workers had to pry his body out of the runaway elevator. Thankfully, he's alive in a local hospital.