As to the clean computer, lets risk the one you are not positive about. Please download memtest86+ and burn it to a CD. The link is an ISO so you need to use "Burn image to disk" and not just burn the file to a CD. Then reboot your computer and go into the Startup section (probably using F2 when the computer first starts, there should be a message telling you how, this is also called the BIOS) and set your computer to boot from the CDROM. Then put the CD in the drive and boot to it. Run the memory test several times, and then let me know what the results are.

Logged

Consumer Security

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!

When you say to run the mem test multiple times, am I rebooting each time?

I ran windows update. Of the 28 updates, 25 failed. The three that succeeded are the same three that succeeded before, but then showed up the next time I ran "check for updates". As before, when I look at "installed updates", there are none. Last time I ran "check for updates" right after I did the "install updates". This time I attempted to install the remaining 25 updates and all 25 failed again.

My earlier question got buried in the massive log, I think. Your directions for Superantispyware didn't match what I have for the free edition. Are you using a different edition? I just want to make sure that my infection isn't hijacking that exe.

I think the next thing should be the memtest, if you have bad memory it will affect everything we do.

About the windows updates, yes it should show all updates done, but there could be more malware affecting that. But even if it does not show them, windows still knows what has been installed. Don't panic yet, the list may come back.

Logged

Consumer Security

If I am helping you and you don't hear from me for 24Hrs, send me a PM Please!