In case you're using an AOL or Microsoft email address we strongly recommend to use a different emailprovider as they reject many legit emails from many providers. They are not just scanning email for malware or rejecting it based on confirmed spam / abusive sources but rather try to interpret the content of the message itself then they decide if you should read it or not. This is a worrying approach bordering to censorship. In case you did not receive a reply within 24 hours from us then we strongly recommend to use a different email provider to contact us or check your junkmailbox.