The new enquiry service will provide a better service to customers, at a lower cost to UK Visas and Immigration. Customers will receive a response more quickly and in some cases the cost of their call will be cheaper. The service will be available in 20 languages, with opening times reflecting the working hours and days of each country.

Sarah Rapson, UK Visas and Immigration’s Director General said, “Providing excellent customer service to visa applicants is a key part of what we do. HGS will run a global enquiry service for all our visa customers from here in the UK, for the first time providing a top quality enquiry service that will assist those wanting to come to the UK. Our customers can expect a quick, accurate and professional service available to help them throughout their application.”

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