Client Review

Generally my wife and I have been very happy with TCF and this branch. We have been doing business with them since they opened in the Stillwater area. We have dealt with them with regard to a second mortgage some time ago and that person was not so easy to work with. However, recently I had to get a signature guarantee for a brokerage account I was moving and the manager was EXTREMELY helpful and nice. Also, we try very hard to avoid over drafts and other mistakes but occasionally it happens. In every case they have been very willing to consider the situation and have always been fair. I can recommend TCF and the Oak Park Heights branch.

This is an awful branch In a run of the mill company. I watched the most non customer friendly policies come out and be treated as normal constantly. I've watched customers that have been there for years be fee - ed over hundreds on dollars. I was trying to help a woman into a different account and she just looked up at me and said 'just take pity on me and close this account.' Regardless of the situation they won't reverse a fee. They'd rather close your account than waive this fee regardless of your banking history, the people who open accounts there rarely give the disclosure packets or explain the fees, they have a very low quality product and they don't cater much besides a basic checking and maybe a power savings with a low interest rate and a decent fee that will never outweigh the .03 interest you might make a penny off of. A few of the employees particularly will say the rudest things, hold up the line for a good while because they don't want the customers yet, just because they're rude. If a business overcharges or double charges you and the account goes negative then they tell you to go to the business and demand that 37 non refundable fee back
Even if it was only 15 dollars in the first place. This is an awful bank. Go just about anywhere else and get a better deal. There's a reason most employees don't have accounts here

I had been warned by 3 separate people to avoid the "B----" at this location. There was only one teller present at the time of my visit, however. When I started speaking to her, her obnoxious attitude set off one or two alarm bells... ahh yes, I'm dealing with Her. Lucky me.

At first I was quite calm while she answered my questions with one word answers - this was extremely frustrating. I have worked in customer service and this woman was like the video they show you on how NOT to behave if a customer is upset.

I asked her, as one does, if her manager was there. "I am the manager" she said. I could not help but laugh as she was clearly not - a manager would NEVER behave in the way she did. The story changed though when other tellers started to come out, I asked her again a bit louder to clarify that she was indeed the manager, and now she wasn't - the manager was not there. I also could not help but notice her business card said "supervisor." This is an hourly position not even CLOSE to manager. If you are curious, check out glassdoor to see just how far a supervisor is from manager. In pay and status. Its quite a distance.

I asked to have my accounts closed - normally a manager would try to talk you out of that, and as the complaint line gentleman told me "we would hate to lose you over this." I started to get angry as this woman not only lies but treats customers like opponents in some kind of high school fight. Not one iota of politeness or basic customer service skills were shown to me.

Every single thing out of her mouth was communicated to me in the nastiest way possible. In the end I flipped her the bird and left. I told her before leaving, "Don't say you're the manager when you aren't, that's lying."

On the phone TCF apologized profusely for her behavior and I filed a formal complaint. Its customer service 101 that you never, EVER respond to a customer in such a way that will escalate any sort of irate situation. You de-escalate. This is her JOB, she seems to feel its a flame war. Mind blowing.

This woman HAS to be someone's daughter or girlfriend because she should not be employed there, if anywhere. Her name is Kayla or Caylee or something - as people warned me, I'm warning you now - if you have to go to a store branch and it has to be this one, steer clear. If you do have an experience, make a formal complaint. They are EXTREMELY understanding and helpful when you do.

* this reviewer has be with this bank for >10 years* this reviewer had 1 - 2 banks before.2 of 2 people found this review helpful. Was this review helpful to you? Yes, NoReport Abuse

I have to agree with most of these posts. TCFs customer service and the way they rape you with fees before something has even posted is criminal. I was considering transferring a 401k to a few CDs and thought after my past experience with them why would I give them more business? Thank the Lord common sense prevailed and I read these posts. After all, they are based in Mn how elected Al franken to the US Senate so not only criminal but stupid comes to mind.