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Always Great Service

I've stayed in quite a few hotels in Geneva which were a little bit on the tired side - but this hotel looks and feels every inch a luxury hotel. The entrance foyer was beautifully decorated with mood lighting and a very impressive flower display.

The room was well appointed and very comfortable too - the room service, bars and restaurants are a bit pricey - but nothing out of the ordinary for a Geneva hotel.

The room also had a great view of the lake!More

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Room Tip: Corner rooms tend to be bigger - rooms on the side are quieter

Stayed: June 2013, traveled on business

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Ask stev123460 about Hotel President Wilson

1 Thank stev123460

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

DOSMPW, Guest Relations Manager at Hotel President Wilson, responded to this reviewResponded June 27, 2013

Dear Guest,

Thank you for your feedback, which I have shared with my team.

I am happy to hear that you enjoyed your stay at the President Wilson Hotel and appreciated the comfort of your room.

I am delighted to read that you were appreciated the the lobby design and the magnificent view of Mont-Blanc and Lake Geneva, as our aim is to bring our guest a unique experience.

Should you wish to be constantly updated on the latest news and happenings, please follow us on Twitter and feel free to like our Facebook page.

We look forward to seeing you soon at the Hotel President Wilson.

In the meantime, I remain,

Sincerely,

F. NewhartDirector of Guest Relations

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

I did not stay at the hotel as I have friends in Geneva. However with a day to kill on my own I came to the Wilson for a spa treatment (expensive but good) and then lazed by their pool for most of today. Non residents can pay 50 chfs for a bed next to their small but lovely outdoor pool. Waiter services gives u all the food and drink u could desire. The staff are very genuine and friendly. I had no sun lotion and wasn't so eager to spend 150chfs on the crazy juice they had in the spa... So the wonderful attendant lent me (well, gave me!) some our of the staff's private stash (and wouldn't accept money or a drink in return). Drinks and food are expensive but this is Geneva so not a surprise. If you are on more of a budget you can of course take a towel down to the Baby Plage (free and with a much bigger pool in the form of the lake) or Geneve Plage (8chfs with lake swimming, a big outdoor pool and lots of grass) ... But if u want some swank, get down to the Wilson

Stayed: June 2013

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Ask Barney2eyes about Hotel President Wilson

Thank Barney2eyes

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

DOSMPW, Guest Relations Manager at Hotel President Wilson, responded to this reviewResponded June 27, 2013

Dear Guest,

We are truly happy to know you enjoyed your day at the President Wilson Hotel and appreciated our spa and outdoor pool.

We are delighted to read that your were satisfied with our staff. Our entire team always aim to offer a high quality of service and product to our guests in order to fulfill their expectation.

Should you wish to be updated on the latest news or happening, we invite you to follow us on Facebook or Twitter.

In the meantime, I remain,

Sincerely,

F. NewhartDirection of Guest Relations

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

No clear answers from staff on availability of a bed for our child, even after asking for 2 weeks. On check-in, I was told we would be moved to a "larger" room that would accommodate the bed. Yet the first room would have easily held a roll-away bed. Then when they moved us, the room was actually smaller, and they said it was "against the law in Geneva to have a third person in the room." REALLY? We tried 3 in the king size bed but someone ended up sleeping on the floor each night. I was waiting to hear from the Geneva police but we never did (;-))We were put in a smoking room (despite requested non-smoking) at the start without being told it was smoking. The room they moved us to was non-smoking, yet there was a VERY STRONG smoke smell (not cigarettes, like burning wood) in the hallway and the rooms especially at night. They said the guests on the floor below were smoking hookahs and the smell was coming up through the floors. But not to worry since they would check out the next day. I asked if they could ask them to stop NOW as it was bothering other guests. They did not seem to want to do this. I can only guess that these guests were more important than the others like us - probably staying in the 3,000 CHF suites. In fact, the smell did NOT go away the next day and all our clothes ended up smelling like smoke. Gross.Very overpriced. A Diet Coke cost 12 CHF. The room prices are outrageous. But so is everything else in Geneva, so I guess it's not too surprising.Many things in the room did not work. The TV remote, hair dryer, and light by the bed were not functioning. However, they were promptly and cheerfully fixed by the staff.The bed was very comfortable like a Starwood bed should be (but best with 2 people not 3!).The staff seemed to be fairly friendly and in many cases helpful or at least trying to help.

Overall, we were quite happy to leave and put this one behind us. I stay in Geneva frequently for business and there are much better choices than this.

Room Tip: First-floor rooms are bigger but may be smoking rooms.

Stayed: June 2013, traveled on business

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Ask antiquemeister about Hotel President Wilson

7 Thank antiquemeister

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

DOSMPW, Guest Relations Manager at Hotel President Wilson, responded to this reviewResponded June 27, 2013

Dear Guest,

Firstly, I would like to thank you for the comment that you have elft on Tripadvisor concerning your recent stay at President Wilson. Indeed we always appreciate to get comment from our guest, so that we are able to better improve and keep our standard constantly.

I deeply show my apology about any inconvenience caused by our staff members during your stay. I have notified the situation that you mentioned above to the respective departments in order to correct them immediately and would like to assure you that such matters will not happen again, as this is not representative of the hotel service.

In order to further discuss the matter and book your next stay with us, feel free to contact me directly at guest@hotelpwilson.com

Hopefully, we will be able to welcome you back at the Hotel President Wilson during your next visit to Geneva.

Sincerely,

F. NewhartDirector of Guest Relation

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

My poor rating for this hotel does not mean that it’s a bad hotel. It is just far from what you expect from a 5* hotel, and the quality of the service for the price they charge.

About prices:There are a handful of small 5* hotels in Geneva, which gives them a golden opportunity to charge whatever pleases them and hide behind the fact that the others charge the same prices. Here are a few examples:A cheeseburger costs 42 SFr, or about $46, a soda 12 SFr, deserts are at 22 SFr and coffee is at 12 SFr. If that is your dinner, it’s a $100 meal for having a burger!! As a comparison, at St Regis NY which is SPG’s flagship hotel, coffee is at $9 and you can have a full dinner for less than $50. Every price I looked at, on the food menu or the menu of services of the Spa, were significantly higher than St Regis NY. That’s a great achievement!!

On a separate note and unrelated to the hotel, it is striking that conference organizers hold so many conferences in these same hotels in Geneva about the situation of kids in poor countries and how many kids you feed with $10. Paradox of NGOs and United Nations in Geneva, who spend other people’s money!

About service:With the astronomic prices they charge, you would think you get equivalent service, but you don’t. - Upon check-in, I asked if they have a butler service. They looked at me like I was stoned. I said I like my shirts that are wrinkled in the suitcase to be pressed. They said “Of course. There is a form in the room and you can request your shirts to be pressed (for a fee)”. They charge 14 SFr. To press a shirt, and 18 SFr to wash a shirt. That is what most people pay to purchase a new shirt… but I guess not in Geneva!- Wi Fi didn’t work. After I complained, they sent me an engineer who after 10 minutes said “yes, it doesn’t work!” So what? You think I was kidding? Then they gave me a cable. I didn’t catch why he said “for 1 day”. I understood that they following day, where the cable internet was being charged to me 29 SFr! I still clicked OK, as a platinum member, I hoped they wouldn’t charge me anyways. Well, big mistake. The 29 SFr was on my bill, and upon check-out, they argued that as a Platinum member, I could have either internet or breakfast. Which is plain wrong. So it took me a good 5 minutes of arguing with them to take out the internet fee.

About the room:As a platinum member, I have high expectation, especially when I pay an astronomic price. The room they put me in was very small (room description says 30 square meters, but I highly doubt that it was more than 15 sq meters). Facing the neighbors living room, no fruit basket, no sign of appreciation of a loyal guest, nothing. Not even a bottle of water! On day 2, they put a bottle of Evian water in the room. I had to call to make sure they were not going to charge me another astronomic amount because I opened the bottle of water.

Stayed: June 2013, traveled on business

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Ask js_paris44 about Hotel President Wilson

4 Thank js_paris44

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

DOSMPW, Guest Relations Manager at Hotel President Wilson, responded to this reviewResponded June 13, 2013

Dear Guest,

I would like to thank you for taking the time to share your concerns and comments about your stay at President Wilson hotel as it helps us identify potential issues and gives us the opportunity to improve.

I am very concerned to notice that you did not enjoy your stay with us.

Please accept my sincere apologies and rest assured that all the points raised in your review have been duly transferred to the respective departments in order to correct them immediately.

I order to further discuss the matter and book your next stay with us, feel free to contact me directly at guest@hotelpwilson.com

Hopefully, we will be able to welcome you back at the Hotel President Wilson during your next visit to Geneva.

Sincerely,

F. NewhartDirector of Guest Relations

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

You see a video when you come not your room telling you how helpful this hotel and the chain is. However when you need this helpfulness it's not really there. The bed is so big there is no space for anything else in the room. They say they have one of the biggest suites in Europe well they took a piece of my room to make it. The bar area is very nice and overlooks the road then the lake. Prehaps if I was one of those oligarchs that get huge rooms looking over the lake my review would be different. However if you just an ordinary person then this is an ordinary hotel.

Stayed: June 2013, traveled on business

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Ask Manydaysaway about Hotel President Wilson

1 Thank Manydaysaway

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

DOSMPW, Guest Relations Manager at Hotel President Wilson, responded to this reviewResponded June 12, 2013

Dear Guest

I would like to thank you for taking the time to share your concern and comments about your stay at President Wilson as it helps us to identify potential issues and gives us the opportunity to improve.

Every comment is essential to us since we are constantly improving the services provided and guest satisfaction to the best level.

We are delighted to learn that you appreciated the bar area with his breathtaking view over the Lake Leman and Mont-Blanc.

We are very sorry to know that we did not meet your expectations on the size of your room. I can assure you that we value all our customers and make sure we provide them everything they need.

We will be more than happy to show you how amazing the President Wilson is and rebuild your confidence to the hotel.

In the meantime, I remain, with kind regards,

F. NewhartDirector of Guest Relations

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

When you stay to this hotel, attention where you park your car! As you know, Sunday is free the Parking, so we park our car just a few meters from the main door of the hotel, (the time was 20:00) but after two cars, we saw a car with broken window, and glasses everywhere.For security reasons, we drive the car again, to hotel parking area, expensive but we are from the safe side now.Overall, the hotel rooms and service was very good, but the view was not good, i dont know from the lake side rooms..

Room Tip: Ask lake side rooms!!

Stayed: May 2013, traveled with friends

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Ask petrosGreece about Hotel President Wilson

1 Thank petrosGreece

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

DOSMPW, Guest Relations Manager at Hotel President Wilson, responded to this reviewResponded June 13, 2013

Dear Guest

We thank you for having chosen the President Wilson Hotel on your recent trip to Geneva.Your opinion and comments, positive or negative, are very valuable to us, as they permit us to constantly improve our services.

Thank you for your feedback about the Parking. In fact, we highly recommend to park your car in our hotel parking area, as it is regularly walked by our security personnel and cameras are used to survey it.

We are very pleased to know that you were satisfied with the service of the hotel and look forward to welcoming you again very soon in a lake side room.

Sincerely,

F. NewhartDirector of Guest Relations

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.