The Cause Of Error “This site has been temporarily disabled, please try again later.”

Recently I was working with a site hosted by one.com, a host that I’m not familiar with. I was tasked with putting a new site live but the existing one had the following error when trying to access it via the browser:

This site has been temporarily disabled, please try again later.

Here are a few things I checked:

1. That the subscription was active and that the hosting and/or domain didn’t need renewing
2. That files existed on the server
3. That the DNS or nameservers weren’t pointing elsewhere.

With the above all checking out fine, I was left with no option but to contact their support team. Fortunately they have a live chat option from within their control panel so I was able to get instant help.

The Solution

After explaining the situation I was informed that the reason for the error was that malware had been found on the site so it was disabled to prevent the general public being infected.

Although slightly annoying, it is good that this detection is in place. Fortunately in our case we were putting a brand new site live so would be removing all existing, possibly infected, files.

However, if you’re trying to get an existing site backup and running, I was provided these two links by their support team: