Apple Introduces “Express Lane” Online Tech Support Service

Apple has introduced a new online tech support service for Apple warranty holders known as “Express Lane”. The interface is really easy to use, allowing you to tick boxes related to your product and problem in order to narrow down the issue, most of the time offering assistance right after filling in the multiple choice selections.

You can also lodge a question, which will require you to enter your serial number, but most of the time you will be able to get assistance directly from the new service without having to interact with a support tech.