Story: Patient Safety Culture

​​​Fostering safety culture in pediatric care: Surjeet’s story

For Surjeet Meelu, RN, Interim Manager for the Pediatric Unit at Royal Columbian Hospital, patient-centred care has always been her passion. This story describes how she used the British Columbia Patient Safety Learning System (BCPSLS) to improve care. One of the benefits she highlights is the ability to have talking points when speaking with other clinical teams so they can discuss patient safety issues without any blame.