Express.co.uk relies on cookies to collect and process data. We may use this data to make assumptions on what
content or advertising may interest you.
By clicking "Continue and Accept All", you agree to allow cookies to be
placed. You can decline these settings .
To get more information about these cookies and the processing of your personal data, check our
Privacy Policy &
Cookie Policy.

Related articles

Egypt: John and Susan Cooper died in their hotel while on holiday with Thomas Cook (Image: Facebook)

Egypt: The hotel in Hurghada is currently under investigation from local authorities (Image: Getty)

Thomas Cook said in a statement on their website: “We are deeply saddened by the tragic deaths of two of our customers who were staying in the Steigenberger Aqua Magic Hotel in Hurghada, Egypt.

“The circumstances of their deaths remain unclear. We are aware of the speculation in some of today’s media that their deaths may have been caused by Carbon Monoxide poisoning. Currently we have no evidence to support this.

“A team of 24 Thomas Cook representatives have been supporting our 300 customers in the hotel overnight.

“We are offering customers alternative hotels within Hurghada, as well as giving them the option to return home. For those customers who choose to come home, we have made arrangements to fly them back today, 24 August. While we understand this is upsetting for those on holiday, we believe this is the right thing to do.

“We continue to work closely with the hotel and are supporting the authorities with their investigations. The Steigenberger Aqua Magic Hotel was last audited by Thomas Cook in late July 2018 and received an overall score of 96 per cent.

“We will be contacting those customers due to travel to the Steigenberger Hotel in Hurghada in the next four weeks to offer alternative holiday options.”