Meeting Details
Mondays (meeting duration approx. 60 minutes) at:
* 10:00 AM PDT
* 13:00 EDT
* 17:00 UTC during summer
* 19:00 CET
* 12:00 CST
Phone call details:
* California: 1-650-903-0800, x92 then 98437 then #,
* Toll-free: +1 800 707 2533, pin 369 - then 98437 then #
* Skype (free): +1 800 707 2533, pin 369 - then 98437 then #
Participate in the video:
New Video link => https://v.mozilla.com/flex.html?roomdirect.html&key=XhVLBG3KfHs2 (You'll have to download and install the Vidyo Desktop client)
Chat:
irc.mozilla.org #sumo
Web-based IRC: https://www.mibbit.com/?server=irc.mozilla.org&channel=%23sumo
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Previous Action Items:
* Continue discussion about Live Chat:
* David: Make sure there is alignment on reasons why we put it in hiatus early this year
* Madalina: Continue to explore and capture ideas that we like about Live Chat that could be repurposed in e.g. the forum
* https://support.mozilla.org/en-US/forums/contributors/708813 :discussion ongoing https://etherpad.mozilla.org/support-forum-discussion
* Madalina to review canned responses for AoA to make sure they're still relevant - most of them need change, a bigger effort is needed
* Starting next week, we will be using another Vidyo channel for this meeting, called "SUMO"
* Michael will update the call-in information
SUMO Development Update
We are live with the new mobile redesign!
* Sprint 24 in progress: http://scrumbu.gs/t/james-rifles/2012.24
* Roadmap item:
* Multiple Product Support
* Faceted Search
* Segregated support forums
* Product segmentation for localizers
* Mobile redesign
* Fixing various issues listed here: https://etherpad.mozilla.org/mobile-site-implementation
* L10n tools
* Add L10n Dashboard notifications/messages
* 25% time:
* Helping users:
* Better manage multi-product articles
* The list items in the Firefox dropdown on mobile articles wrap on Mac
* Add troubleshooting information with one click in AAQ process
* Community:
* Implement new get involved page
* Make triangles in sidebars clickable and turn them around
* Authorizing account via Twitter and coming back should open the right tweet
UX
Roundtable
Please add your comments, questions and updates here. Use this template https://wiki.mozilla.org/Support/Weekly_Meetings/Roundtable_Template for discussion items.
LIVE CHAT: There has been more posts on the thread (https://support.mozilla.org/en-US/forums/contributors/708813 ) - Would love to hear from everybody about running a trial or how we can pursue that. - Posted By Andrew
Response to David Tenser:
* There was never a return of investment
Andrew: What are you looking for in return on investment?
* There were far too few Live Chat contributors actively involved
Andrew: Some quick promoting will help that.
* Over 50% of all chats were handled by one person - zzxc
Andrew: I did whenever possible myself have asked zzxc; Since he had a large amount of chats that I told him that I can take a few off his hands * OR you can leave them in the queue is what I am suggesting now.
* Less than 50% of all chats were left unsolved - We can run a trial and get results to see how many can now be solved.
*I also may or may not be able to attend the meeting but will look forward to the video posted on youtube later on.
- Posted By Andrew
Re Livechat I was looking we can get kayako what is the worlds best helpdesk and chat software used by a lot of providers - its free of charge to non profit or open source. its a good software also - satdav
this wednesday is the last mobile meeting of the year https://etherpad.mozilla.org/mobile-2012-12-19 - satdav
is their a meeting on next week or the week after - due to the holidays (satdav)
Firefox Desktop
Things to watch for FF 18:
Fixes for social api perf
Mootools changes may have broken websites
Animated personas may be broken. Workaround available.
IonMonkey landing in 18, please keep an eye out for any Javascript related breakage.
Firefox Android
Thanks to all of our fabulous contributors in 2012!
Still a few FF 18 documents that need to be updated:
https://support.mozilla.org/en-US/contributors/need-changes (see anything marked "m18")
Firefox OS
Thunderbird
Thanks to our fab contributors helping Thunderbird transition to contributor-driven in 2012 and beyond!
Migration is waiting showfor bug fix https://bugzilla.mozilla.org/show_bug.cgi?id=816279
Metrics
* KPI Dashboard: https://support.mozilla.org/en-US/kpi/dashboard
* Changes to the L10n coverage coming up
Community Updates
* Moderator Appreciation Day! Thanks to all our moderators for being so active in catching spammers and everything crazy happening in the forums:
John99
James
the-edmeister
Noah_SUMO
AliceWyman
Firefox4life78
cor-el
Chris_Ilias
L10n
Locale Superheroes are:
locale top20 templates navigation all
nl 100% 100% 100% 100%
fr 100% 100% 100% 98%
ko 100% 100% 100% 98%
it 100% 100% 100% 91%
ja 100% 100% 89% 67%
es 100% 100% 89% 51%
cs 100% 100% 100% 49%
pl 85% 79% 78% 35%
de 75% 90% 22% 23%
zh-CN 55% 69% 56% 14%
zh-TW 85% 62% 56% 13%
fi 60% 59% 67% 12%
ru 55% 69% 56% 7%
Knowledge Base
* Firefox 18 updates still need to be done - will happen this week
* We can drop support for Fx 9 and lower
Support Forum
* SUMO Day this Thursday, 20/12 and the last one this year!
Decisions & Action Items
* Kadir to present data on CTR (particularly considering the proximity search changes)