In some cases, outliers are inconsistently identified, call locations are improperly geo-coded, or calls types are wrongly categorized. We address the data issues and then make recommendations on how to ensure accurate data going forward. We use this data to recreate your current response performance metrics and then recommend changes if necessary.

Root Cause Analysis

Root Cause Analysis is our proprietary logic process that parses each call individually to determine “why” it is overgoal. Instead of simply reporting your performance by location or time, Root Cause Analysis suggests what the major contributing factor is. It categorizes overgoal calls into driving, distance, availability, turnout/chute, dispatch, and call handling categories. The result is a chart like the one below that shows the relative impact of each.

We work with your team to convert these results into concrete performance improvement recommendations. The next steps may lead to doing a station review, an in depth deployment analysis or the development of projects to improve operational performance such as call handling. Whatever the result, decision makers can move forward with confidence.

Cost and Timelines

A Diagnostic Review takes three to six weeks to complete depending on the complexity of your service (and timely access to data). We typically suggest completing this service with a Station Location Review. The cost of a typical Diagnostic Review is generally between $30,000 and $60,000, though bundled pricing is available for larger projects.