Friday September 30, 2011

According to a new survey, things might be looking up for Netflix as far as cancellations go. Then again, the survey was extremely small (only 250 people), and only tracked current customers.

"We believe our survey shows that subscriber cancellations are stabilizing after being higher than expected for the majority of Q3," Jaffray wrote in its report. "While we continue to expect elevated churn over the next few quarters, the risk of a mass exodus appears to be moderating following our mid-September survey."