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The bed was comfortable and the bathroom fine, but keep three things in mind when looking at this place:
1. You have to nearly slam the doors to get them to lock, which is ex...
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The bed was comfortable and the bathroom fine, but keep three things in mind when looking at this place:
1. You have to nearly slam the doors to get them to lock, which is extremely annoying when someone is going in and out of the room next to yours at 3 in the morning.
2. The Wifi is nearly non-existent. If I'd had my ethernet cable with me, I'd have tried that, instead, but as is it's very difficult to use or send e-mails.
3. One side of the hotel faces curved, elevated train tracks and the train goes all night. It's especially loud when making the curve. Other rooms face away from the tracks and are relatively quiet.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you very much for taking the time to give us feedback about your stay.We are disappointed to hear that you were not impressed with our property and service during your stay. Many of our customers comment on our value and accessibility to the city but we have not met our goals if you are not happy with our property and service as well.
We apologize about the noise that disturbed you. New York in general is noisy compared to other cities however, had we known that this made your experience uncomfortable we could have moved you to a different part of the hotel. We are currently undergoing a huge renovation to improve the functionality of our guest rooms because of the feedback that we have received.We will look into each issue that you have noted. And, we will pay closer attention to this particular situation to resolve it. We hope to see you again at the hotel as we are improving our service and standards every day. Please excuse us this time as we were lacking in attention and I promise we will take better care of our guests here on now. Thank you again for your comments.
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Not good when you are alerted that your credit card was hacked before you get to the hotel and it was the one that was used to secure the room.
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Not good when you are alerted that your credit card was hacked before you get to the hotel and it was the one that was used to secure the room.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Guest
Thank you for staying with us and sharing your comments with the TripAdvisor community. Rest assured we take your comments very seriously and will see to it that those concerns are addressed.I have spoken to my staff regarding your frustration Regarding the Issue. I will do everything in my power to ensure this never happens again to you or any future guests. Thank you for sharing your experience in a pleasant and calm manner. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Long Island city. Regards, Management
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