Scheduled Historical Reports do not run and message appears in CiscoSch.log file

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Scheduled Historical Reports do not run and message appears in CiscoSch.log file

Problem Summary

If you are using a proxy service in Internet Explorer on the Cisco Unified CCX Historical Reports client system, scheduled historical reports might not run and you might see a message in the CiscoSch.log file.

Error Message

[CRS_DATABASE] entry not found in the properties file. Failed to validate user or get MaxConnections of database value.

Possible Cause

You are attempting to run the reports from a proxy service.

Recommended Action

If this situation occurs but you can run the report directly from the Cisco Unified CCX Historical Reports client system, follow these steps: