OUR POLICY

Updated: 8/21/2015

Mission

We want you to feel confident when you're shopping on DiamondIdeals. We work diligently to bring you the world's most beautiful diamonds and work even harder to bring you the best customer service. We are committed to providing the best quality of diamond, service and buying experience - building a lasting relationship to satisfy all your future diamond needs.

If you have any questions at any time, do not hesitate to contact us at:

Business hours: Our customer service representatives are available Monday through Friday, 9:00 AM to 5:30 PM EST. At all other times please leave us a voice message or contact us by email, and we will get back to you promptly.

30-Day Limited Warranty

DiamondIdeals' Certified Diamonds must meet or exceed your expectations. If you are not completely satisfied, we are pleased to offer a 30-Day, unconditional return policy on most purchases (see Returns/Exchanges for return exceptions).

Limited 30-Day Warranty. DiamondIdeals warranties all merchandise against defects in manufacturing and workmanship. DiamondIdeals is not responsible for those items subjected to excessive wear, abuse, or physical damage whether accidental or otherwise. Additionally the insurance and protection of your merchandise is solely your responsibility, and DiamondIdeals shall not be held liable for any loss, theft, or resulting damages whatsoever that may occur, even during the 30-day warranty period. Any work performed on a piece of jewelry by any other jeweler nullifies any warranty from Diamond Ideals. Return policy details can be seen in our Returns/Exchanges section.

Privacy

Security

DiamondIdeals uses state-of-the-art technology to protect against loss, misuse or alteration of user information. Secure Socket Layers (SSLs) encrypt the information sent between your computer and our database. To be sure you're browsing secure pages, check your Web browser's status bar (located at the bottom of the window) for the closed padlock icon. Also, all browsers display an "s" after the "http" (https://…) in the Web site address to indicate that you're in a secure environment.

We accept Visa, MasterCard, American Express, and Discover cards. Credit card orders can be placed online through our secure server or over the phone. Credit card orders will only be shipped to an address on file with the credit card company. If you are requesting a shipping address different from the billing address, please contact your credit card company and add this new shipping address before placing your order. For your security, Diamond Ideals may request additional documentation (such as driver's license, passport, photocopy of credit card, etc) on some transactions.

If you have further questions or concerns, feel free to contact us at 1-866-IDEALS-0 (1-866-433-2570), info@DiamondIdeals.com, or via Skype:DiamondIdeals

Returns/Exchanges

You have a 30-day item inspection period, starting the day you receive the diamond via 2-Day Service. If you have elected to appraise your stone prior to purchase, the full money-back inspection period will be 10 days. Flawless and Internally Flawless diamonds are not included in any return or exchange policy.

At any time during your inspection period, you can exchange or return your diamond to DiamondIdeals for a full refund.

All standard gold (14K or 18K) white and yellow mountings will be refunded in full during the 30-Day Refund Period (10 Days if pre-purchase appraisal is used) minus any shipping fees. All standard 14K and 18 K rose gold rings are considered custom have no money-back guarantee. Standard platinum rings are considered semi-custom and are refunded at 70% minus shipping. Designer (Stardust, Vatché, Tia, Furrer-Jacot, Scintillating, etc…), custom and customized rings have no money-back guarantee. If you are unsure, please inquire directly with us before you purchase.

All mountings, whether standard or semi-custom, must be returned in new, un-used condition. Check the details of this exchange policy on the details page of the jewelry you have selected, by email or by calling us directly. Furrer-Jacot jewelry does not qualify for any refunds or exchanges.

Any work performed on a piece of jewelry by any other jeweler nullifies any warranty or return policy from Diamond Ideals.

To return your item(s), you must call DiamondIdeals at 1-866-IDEALS-0 (1-866-433-2570) for a Return Authorization Number (RAN) and shipping details.

All returns must be sent via US Postal Service Registered Insured Mail at the customer's expense. Insure the package for the full value of your purchase. Clearly mark the RAN on the outside of the box. Upon receipt and inspection of your undamaged returned item(s), full credit, less our initial shipping and insurance costs, will be issued, either as a credit toward another purchase or as a company check.

All materials must be returned in their original condition, including the original Lab Reports. If the Lab Report is missing, a $200 charge will be assessed and deducted from your refund.

Elite Ideal Cut Diamond Lifetime Upgrade*

If at any time you want to upgrade your DiamondIdeals Elite Selection Ideal Cut Diamond purchase, we will be happy to accept it for the full purchase price as credit for the purchase of another Elite Ideal Cut diamond that is at least $1,000 more than the original diamond's invoice price or toward the purchase of a non-Elite diamond of at least double the original cost of your Elite diamond. Shipping the original diamond to DiamondsIdeal will be at the customer's expense. Please note that all materials must be returned in their original condition, including the Original Lab Report and GemEx Light Performance Document. If either Report report is missing, a $250 charge will be assessed and deducted from the full purchase amount. If both are missing, a $375 charge will be assessed and deducted from the full purchase amount. The inspection period on upgraded diamonds will be 10 days.

*Settings are not included in this upgrade policy. This policy applies to the original purchaser only and is not transferable.

Certified Diamond Lifetime Upgrade*

All GIA and AGS graded diamonds qualify for a Lifetime upgrade. For diamonds with a purchase cost of $3500 or more, 85% of the full purchase price of your original diamond can be applied toward the purchase of a new diamond of at least double the amount of your original purchase. For diamonds with a purchase cost of $3499 or less, 50% of the purchase price of your original diamond can be applied toward the purchase of a new diamond of at least double the amount of your original purchase. No discounts can be applied to the upgrade. Settings are not included in this upgrade policy, but the scrap value can be applied toward a new setting. Your old setting cannot be applied toward a new diamond. This policy applies to the original purchaser only and is not transferable. EGL graded diamonds and lab grown diamonds do not qualify for any upgrade policy.

We welcome the opportunity to help you sell or upgrade your diamond jewelry (not purchased from Diamond Ideals). In order to make you our best offer, we must see the jewelry and original grading report(s) in our offices. We will then make you an offer within 24 hours. All offers are good for 24 hours and will be paid by company check. Alternatively, we can broker your jewelry for you here on the New York City market and help you get a higher offer. There are no guarantees your jewelry will sell but we will get a better price than if you try to sell your stone yourself on the market.

Sales Tax

DiamondIdeals is located in New York State. We are required to collect sales tax for purchases delivered in New York State. New York State sales tax does not apply to merchandise delivered outside of New York State.

We do not collect sales tax for other states. If sales or use tax is applicable in your state it is solely your responsibility to contact your state's local tax authority to comply.

Payment

The vast majority of our customers prefer sending a bank-to-bank wire transfer or a certified check. Bank-to-bank wiring is as easy as certifying a check and offers the convenience of clearing within a few hours. Please make sure that we receive the net amount due and that any fees your bank charges are paid at your end. As soon as your payment has been received, we will ship out your purchase (sometimes even the same day).

Although we prefer wire transfers, you can pay using a personal or certified check. These take approximately 5 business days to clear once we have received them. Please make all checks payable to DiamondIdeals.com. We cannot accept endorsed checks. Shipping will be delayed until the check clears.

For your convenience DiamondIdeals also accepts the following credit cards: Visa, MasterCard, American Express and Discover. DiamondIdeals accepts some foreign credit cards. Please contact us for payment arrangements. Wire transfer is preferred when paying for purchases made from outside of the United States.

We accept Visa, MasterCard, American Express, and Discover cards. Credit card orders can be placed online through our secure server or over the phone. Credit card orders will only be shipped to an address on file with the credit card company. If you are requesting a shipping address different from the billing address, please contact your credit card company and add this new shipping address before placing your order. For your security, Diamond Ideals may request additional documentation (such as driver's license, passport, photocopy of credit card, etc) on some transactions.

Shipping

DiamondIdeals offers FREE 2-DAY shipping via UPS/FedEx on all certified diamond orders to all destinations in the 48 contiguous United States. A $75 charge is applicable to Alaska and Hawaii bound packages. All orders are fully insured in transit. For all non-diamond jewelry, all diamond jewelry not containing a certified stone or settings with no center stone, we will determine the shipping/insurance cost based on the value of the item.

Please be sure that an adult who is authorized to sign for your package is available at the designated shipping address.

We will not deliver to a P.O. Box.

DiamondIdeals' insurance coverage ends the moment the package is delivered to you. Please make sure that you do not have a signature release on file with FedEx or UPS. If you do, the package may be left on your doorstep, deemed delivered and it will NOT be insured against loss or theft.

If you have any questions regarding shipping or delivery, please contact us. If you do not reside in the United States, please contact us for shipping information. Shipping costs for other countries will depend on the country and the value of the package. Exact shipping costs outside the US will be provided at time of purchase.

Please inspect your merchandise upon receipt. If the box is damaged, open it in the presence of the FedEx or UPS Delivery person. All packages are insured for loss or damage. If there is any damage to the merchandise please call us immediately at 1-866-IDEALS-0 (1-866-433-2570).

Insurance/Liabilities

All items shipped from DiamondIdeals are insured for their full value until FedEx/UPS delivers them to you or somebody signing on your behalf. Once delivered, you are responsible for the merchandise. You agree to accept responsibility for any loss or damage to the merchandise, whether the damage is caused by you or by another, or by any other known or unknown cause, and whether or not such cause is under your control, from and after the point of delivery to your location and up to and including the return to and receipt by DiamondIdeals of the merchandise in its original condition.

If you are looking to purchase insurance on your diamonds or jewelry, contact your local insurance agent.

AGS Lab Reports

Every DiamondIdeals Elite Selection Ideal Cut diamond over 0.30 carats comes with an American Gem Society Laboratories Diamond Quality Document. This report also mentions the laser inscription on every diamond.

All Sourced diamonds are accompanied by a grading report from a recognized laboratory.

Appraisals

We recommend that you have your diamond appraised by an independent appraiser. This appraisal, while costing a small amount, will confirm that you have made the right choice in purchasing your diamond from DiamondIdeals.

You may choose to have your diamond(s) sent to an independent appraiser prior to purchase. We will send your stone(s) to an appraiser of your choice, provided they are accredited and follow industry standards. You will be responsible for the shipping and insurance charges incurred. If you choose to have your stone(s) appraised prior to purchase, the full money-back inspection period then becomes 10 days from the date of purchase.

For a list of independent appraisers who do not sell diamonds, click on the links below or consult your local yellow pages.

Important Legal Information

DiamondIdeals reserves the right to correct, update, modify, or otherwise change the terms and conditions of sale, information, and prices at any time at our sole discretion and without notice. Neither DiamondIdeals nor its agents, affiliates, or employees shall be liable for any indirect, incidental, punitive, or consequential damages arising directly or indirectly from the use of any of the information contained in or received from this site. Appraisals, grading reports, and certificates are subjective and may vary as to qualities and descriptions depending upon the agent, laboratory, or appraiser and the scientific methods applied. You hereby acknowledge that the use of this site and its resources, information, and services shall be solely at your own risk.

DiamondIdeals, its products, images, logos, and all other items contained in this site are protected by US and international copyright and trademark laws. It is expressly prohibited to reproduce, use, modify, or in any way display or distribute this information without permission. You further covenant and agree that these conditions cannot be modified by any oral statements between the parties or by any other dealings between the parties. You further covenant and agree that venue and jurisdiction for the resolution of any dispute arising under or relating in any way to merchandise purchased from this site or the use of any information contained in this site shall be in New York, New York, USA.

Conflict-Free Diamonds

All DiamondIdeals diamonds have been purchased from legitimate sources, not involved in funding conflict and in compliance with the United Nations' resolutions and the Kimberly Process. DiamondIdeals hereby guarantees that these diamonds are conflict free and are not "blood diamonds", based on personal knowledge and/or based on written guarantees provided by the suppliers of these diamonds.

What information do we collect?
We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include our business. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. Third party links In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work). Changes to our policy If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on September 27, 2014.

Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. Online Policy Only This online privacy policy applies only to information collected through our website and not to information collected offline.