PRODUCT REVIEWS FAQs

ONLINE ORDERING FAQs

Q: How do I place an order?

A: To order a product, visit its product page. Next to the item's price, enter your desired quantity and select the red ADD TO CART button. When a product is added to your cart, you will see a pop-up notification on the top right-hand corner of your screen, underneath the red CHECKOUT button.

Above the red CHECKOUT button, you will see “YOUR CART,” along with the number of items currently in your cart as well as the total cost of your current order (before shipping). Hover over the cart with your mouse to bring up the Mini Cart, which provides a more detailed summary of the products you wish to purchase, including images and product names.

When you are finished shopping, or if you would like to edit your cart, you may click on the red CHECKOUT button. This action will bring you to your Shopping Cart.

From your Shopping Cart, you may edit the quantity of each product you wish to buy, calculate estimated shipping costs to your zip code, and enter any coupon codes or gift cards you may wish to apply to your order. You’ll also be able to view any applicable sales tax, the estimated delivery time, and your order's subtotal.

Should you choose not to make the purchase at this moment, your items will stay in the shopping cart for 3 months. If you wish to continue shopping, simply click the blue CONTINUE SHOPPING button.

If you are ready to proceed with your order, you may checkout one of three ways: click the red PROCEED TO CHECKOUT button to use our 3-step Secured Checkout system, or checkout using PayPal.

If you click PROCEED TO CHECKOUT, you will be taken to our 3-step 100% secured checkout process encrypted by the Comodo® SSL Certificate. (visit our Privacy & Security page for more information). Here you will be able to check out as a guest or a registered user.

As a registered user, your checkout process will be even faster and more convenient, because your shipping and billing addresses will be readily available. You will also have easy access to past orders and the ability to reorder. Best of all, you will receive rewards points for every order. Rewards points are good for discounts on your future purchases. Please visit the My Account FAQs section for more info.

During checkout, your order is confirmed and you are billed, starting the process that fulfills the order and ships the products to your desired location.

When you have successfully completed your order, an Order Confirmation screen appears containing your order number, shipping and billing addresses, billing information (including the last four digits of your card), products that were purchased, and total charge. An email confirming the transaction will be sent to the email address that you provided during checkout.

If you choose Paypal checkout, a Thank You screen appears. Paypal will then send an Order Confirmation to the email address you provided.

A: You can check out one of two ways: via the ZarebaSystems.com Secure Checkout process or PayPal.

ZarebaSystems.com accepts the following payment methods:

Credit Cards:

MasterCard

Visa

Discover

Debit Cards:

MasterCard

Visa

All transactions will be charged in U.S. Dollars.

Enjoy 100% secure shopping.

Your credit and debit card information is 100% secured by CyberSource in a PCI-compliant environment, and all personal information is protected by a 128-bit SSL encryption from Comodo®, ensuring a safe, identity-theft free transaction.

Q: What should I do if I do not receive my order within the estimated delivery timeframe?

A: Sometimes, due to an entry error or incorrect address format, packages come back to us as undeliverable. If you have not received your order or a confirmation within 7 days from the estimated delivery date of its return or refund, please contact us at 1-855-5-ZAREBA.

Q: Why do "Next Day" or "2nd Day" deliveries sometimes take longer than that to arrive?

A: Orders sent via "Next Day Air" and "2nd Day Air" are delivered to you on the next business day or 2nd business day after the day they are shipped. Orders are shipped during business days only - we do not ship during weekends or holidays. Carriers only deliver during business days as well.

Placing your order very late in the day, after the shipping companies have picked up their last shipment, is one factor that can affect shipping time. Also, due to the nature of items in the order, some orders may take longer to put together, pack, and ship than others.

As a rule, you can expect orders shipped "Next Day" to take 2-3 days to arrive, and orders shipped "2nd Day" to arrive within 3-4 days.

All sale, clearance, and hot buy items are excluded from all website promotions, unless otherwise noted.

Certain promotions have specific item restrictions. ZarebaSystems.com reserves the right to make changes to this SKU list at any time. Along with the above restrictions, below are simple SKU's which do not qualify for these promotions:

A: Depending on your credit card company and/or bank, you may see two line items in your account after your order is placed. This duplication does not mean that your card will be charged twice. Instead, this duplication is reflecting a pending authorization and a pending payment. Once your bank approves the payment (approval can take up to 24 hours after the pending payment is posted) your card will only be charged once. This duplication is quite common and is determined by your bank. Should you have questions regarding the line items in your account, please feel free to contact us or your bank/credit card company for confirmation.

A: Due to EPA regulations, some items may not be shipped to all states. If an item is regulated in your state, you will be able to see the following type of state regulation note on the product detail page:

"CANNOT ship to States: AK, CA, CT, DC, DE, HI, IA, ID"

You will still be able to add the item to your cart, but if the zip code you enter at the moment of checkout belongs to a restricted state for the product you are trying to order, you will receive an error message, and the item will need to be removed from your cart before you can proceed to checkout.

At that point you have the following options:

1. Order a similar product that is not regulated in your state

2. Change your zip/postal code and ship it to a different state

If you choose to change your zip code at Step 2 of check out - Shipping & Payment, and the new zip code belongs to a restricted state, the checkout process will stop and you will be re-directed to your cart.

Q: Do I still receive 10% off my order for being a newsletter subscriber?

A: Instead of offering the 10% off every order newsletter discount, ZarebaSystems.com now offers 10% off your first order plus reward points through a My Account which can accumulate from a variety of sources: orders, invitations, image submissions, and more.

A: Yes. My Account and all sections within it are also 100% secured by the 128-bit SSL encryption, keeping your saved profile, shipping address, billing address, credit card information and order history are safe. Your credit card number is stored by CyberSources's "The Vault" feature, never in our servers.

Enjoy 100% Secure Shopping. Your credit card information is 100% secured by CyberSouce in a PCI-compliant environment and all personal information is protected by a 128-bit SSL encryption from Comodo® ensuring a safe, identity-theft free transaction.

MY ACCOUNT FAQs

Q: Why should I sign-up for My Account?

A: If you plan on coming back and making future purchases, you will find creating an account with ZarebaSystems.com very useful. When you register with ZarebaSystems.com, you will have the luxury of a fast and easy checkout, access to past orders with the ability to reorder, and the benefit of rewards points that are good for future discounts with every purchase you make through ZarebaSystems.com.

An account will make the transaction process smoother as certain information (name, address, etc.) will be stored at ZarebaSystems.com. Any information that you enter into My Account will be accessible only by you as the entire section is password-protected. All data stored in this section is confidential and will not be shared with or sold to any third parties. For more details, please review the ZarebaSystems.com Privacy Policy.

My Account will allow you to create wish lists and alerts and to access past orders. While you are creating your profile, you can select to opt-in for the ZarebaSystems.com eNewsletter, which provides valuable tips and advice, as well as special coupons and promotions. In addition, you will receive 10% off of your first order for being an eNewsletter subscriber.

An additional benefit of having a My Account is free return shipping on any orders that do not meet your expectations.

An account is not required to place an order with ZarebaSystems.com. My Account is designed to create a more satisfactory shopping experience for you.

A: To create an account with us, just select “Sign In/Register” on the top of the page, and sign up by providing your user name, email address and a case sensitive password consisting of 7-10 characters. You may also choose to opt-in/out the ZarebaSystems.com eNewsletter under My Profile, and provide us with some demographic information that would help us tailor our offers and communications to your interests. Being an eNewsletter subscriber will also reward you with 10% off of your first order.

Once your account is created, you can provide multiple shipping and billing addresses, which will simplify your checkout process.

You have the option of making purchases with or without an account. If you make your purchases through your account, you never have to re-enter your information. If you choose to make your purchases without an account as a guest, you will have to reenter your information each time.

My Account and all sections within it are also 100% secured by the 128-bit SSL encryption, so your saved profile, shipping address, billing address, credit card information and order history are safe. Your credit card number is stored by CyberSource's "The Vault" feature, never in our servers.

A: There are two ways you can login to your account. You can either click the Sign in/ Register link at the top right-hand corner of any page, or you can login once you begin the checkout process, after reviewing your cart. Once you select one of these options, simply enter your username and password in the provided fields.

Should you lose or forget your ZarebaSystems.com password, click on "Forgot Password," enter your ID (email address) and a temporary password will be emailed to you.

Q: What if I change my email address or sign up with the incorrect address?

Your e-mail address is used to identify you as an eNewsletter member. Therefore, your e-mail address cannot be changed.

If the e-mail address that you used to sign-up as an eNewsletter member is incorrect, you will need to sign-up again with a correct address. Please note that this will be recognized as a separate newsletter subscription.

PRODUCT REVIEWS FAQs

ZarebaSystems.com gives you the option of submitting reviews for any and all ZarebaSystems.com products.

Products are rated from 1 (poor) to 5 (excellent). The number of stars a product displays gives you a quick idea of that item's average consumer rating.

To enter a new review, just click on "Write a Review" on product detail pages and follow the prompts. We ask for a valid email address in order to determine the legitimacy of the review. Also, as an added bonus, our consumer care department may try to contact you to help solve any problems you encountered with the product you've recently purchased.

Your email address WILL NOT be used for marketing purposes and will not be sold to 3rd parties. We respect your privacy!