After-sales Service

Lepower focus on LED lighting field, the market spreads all over the world. In the LED lighting applications market, we dedicate to provide customers with "R&D → Dialux Solution → Product Manufacturing → Technical After-sales Service" in a full set solution of lighting system application.
Lepower will take through the four major product chain of light source products, optical lenses, indoor lighting, outdoor lighting to bring light charm to customers, providing personal services, allowing customers to experience the value of light.

Lepower always follows the customer needs first, customer satisfaction first as the purpose, establish a customer service support system that can effectively guarantee the sustainable development of the enterprise so as to achieve the harmonious development between the client and the company and realize the win-win goal together.

R&D

Dialux Solution

Product Manufacturing

Technical After-sales Service

7*24h On Line Service

Warranty

Lepower LED Light 5 Years Warranty Terms

This is 5 years warranty terms promised and provied for Lepower LED light product. This term is based on the entire luminaire.

This warranty term starts since the date of purchase. And the date on the commerical invoice is taken as final;

This Guarantee is limited to common use: any damage caused by man-made (such as the user dismantles products, inappropriate use, inputs improper power and doesn't use the products according to the instruction, etc), the damage caused during the transportation or caused by any other suddenness, natural disaster, or maintains and refits the products not approved by us. This warranty term will not cover all above conditions of inappropriate use;

During the warranty term period, if the luminaire has failed, Lepower is responsible to offer new replacement regarding to demaged condition.

If the damage is caused by below factors, Lepower has the right to charge maintenance cost:

1) The luminaire is out of validity date of guarantee.

2) The damage due to force majeure (such as flood, fire, earthquake, lightning strike, typhoon, etc) or using the products inappropriately.

3) The structure or circuitry of the luminaire amended by the users or third party.