Digital

Make a strategic impact

We expect banks to have good account checking apps – managing accounts is what they do. It’s good that mobile operator customers can also check their bill and tariffs, but, what about engagement around the core product – the network and its services? After all, nothing affects customer satisfaction more that their perception of the network.

Using apps and web channels, SpatialBuzz helps operators engage with their customers about the thing that matters most to them – the network. And, with the network teams armed with real-time customer and service centric screens, the engagement can become really meaningful. A virtuous circle delivering more trusting customers on a better network.

It’s about coverage checkers, outage checkers, two-way communication and analytics – but done well – it’s about so much more.

Learn how Rogers implemented a cross functional programme to deepen the relationship with their customers.

That’s billing and tariff stuff? Yes – but what about the network? That’s the thing your customers care about most. Find out how to get cutting-edge network related customer engagement in weeks while making sure you don’t lose the human touch.