6 Process Improvement Objectives Standardized approach to process definition and implementation in a variety of environments (product and service development) Alignment to business needs Proven best practices that deliver measurable results Organizational structure for development of processes and procedures Common language both internally and externally Slide 6

7 How Do I Get There? cognence, inc.

8 What is CMMI? A structured collection of practices that describes the characteristics of effective processes Integration of common elements and best features of multiple CMMs, providing Common terminology Training An integrated appraisal method (SCAMPI*) CMMI enables a functional integration of all disciplines required to develop a product or service * SCAMPI SM = Standard CMMI Appraisal Method for Process Improvement Slide 8

9 CMMI Structure Maturity Levels Disciplined Process 1: Initial Standard, Consistent Process 2: Managed What Process?? Predictable Process 3: Defined Continuously Improving Process 4: Quantitatively Managed All of our projects follow similar processes. We know what to do when. Things are getting under control our schedules and plans now include most of what we have to do. 5: Optimizing We know quantitatively in advance when projects are going well or not, and we intelligently adjust and improve. Slide 9

10 Applicability of CMMI System & Software Development Entire lifecycle or part thereof All types of lifecycle methods Including sustainment aspects of system development Logistics, training, etc System & Software Maintenance Providing services Training Delivery/transportation Infrastructure and Operations Slide 10

11 What Is ITIL? The "Information Technology Infrastructure Library" guidelines The 'library' has evolved to it s current version, ITIL v3. The five volumes are: ITIL Strategy; ITIL Design; ITIL Transition; ITIL Operation; ITIL Continual Improvement, which can be obtained from the publishers, TSO Books (www.tsoshop.co.uk) Slide 11

12 What Is ITIL? The ITIL volumes make up a comprehensive, non-proprietary and publicly accessible process-related library in the IT field. It covers: Descriptions and definitions of the various ITIL practices and disciplines Organizational structure and skill requirements Best practices and processes for planning, provision and support of IT services ITIL is a registered trademark of the UK Government's Office of Government Commerce (usually known as the OGC) Slide 12

18 CMMI ITIL CMMI Process Areas (Project Management) Project Planning Project Monitoring & Control Supplier Agreement Management Integrated Project Management Risk Management Quantitative Project Management Related Business Objectives of s Organizations Maintain detailed service plans that include the budget and schedule needed to support the customer Manage the costs and schedule associated with the service Effectively manage suppliers of tools or resources vital to the success of the service Integrate the delivery of the service with other projects and stakeholders Plan for current and future risks to the service project Establish predictability in their services Strategy Strategy Design Strategy; Design All ITIL Life-Cycle Phase Strategy; CSI Adapted from CMU/SEI-2003-TN-005 Slide 18

23 Implement Projects at Several Levels To use CMMI and ITIL together, Define an Project at three levels 1. Creation of Offering treat your service catalogue and service portfolio as its own project (ITIL & CMMI) 2. Definition of a development project (CMMI) 3. Manage service operations identifying the service catalogue item(s) as project ITIL to define CMMI to appraise Slide 23

25 Conclusions Think of commonalities of CMMI and ITIL instead of the differences great synergy Think of the CMMI as the what and ITIL as the how ITIL - where it provides detailed processes, techniques, templates and tools Keep Maturity as the goal (or Capability) Utilize CMMI process improvement infrastructure (e.g., Executive Steering Committee, Process Engineering Group, etc.) to facilitate continual service improvement as defined in CSI volume Use CMMI to assess what is being done Slide 25

26 Helpful Links ITIL Pages ITIL Online; the official ITIL Page OGC Office of Government Commerce The ITIL and ITSM Directory IT SMF Forum ITIL Portal Management Institute EXIN ITIL Examination Institute Where you can get the ITIL books ITIL Community Slide 26

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