Transcription

1 School Admin Network Support. Specialist telephone, remote and scheduled onsite support for the school admin network.

2 Introducing school admin network support. In addition to our scheduled onsite technical support service for schools, Our ICT provides a dedicated telephone, remote and scheduled onsite support service that is tailored to the needs of your schools admin network. Our priority is to keep downtime to a minimum, providing a fast resolution to any ICT issues that may arise during the working day. Our ICT understands that your admin network is an integral part of the day-to-day running of your school. Because of this, it is critically important to ensure that your admin team has instant access to professional support when they require assistance with day-to-day ICT issues or when technical faults occur that require immediate onsite attention. Admin network support key service elements. Immediate support for critical network issues Unlimited telephone and remote first-line support, provided by our London-based professional education service desk team Unrestricted onsite support for all hardware located in the admin departments, including servers, desktops, workstations, peripherals and any networking equipment Proactive support delivered through our remote network monitoring application Third party software assistance How does the service work? When a member of your admin team requires telephone or remote assistance, their call will be answered directly by a dedicated team of 20+ Microsoft and Apple Certified helpdesk professionals that work at our London-based service desk. In the unlikely event that a technical fault cannot be resolved remotely, onsite support will be provided by a member of our field service technician team. Every member of our team is a Microsoft and/or Apple certified professional with least five years experience working exclusively within the education sector. In addition, all ICT consultants and field service technicians are subject to regular CRB/DBS checks.

3 Short-term contracts + outstanding service = long-term relationships. At Our ICT, we continue to retain our customers by building long-term relationships and delivering of a consistent high standard of service. We will never tie you into lengthy support agreements. A one-month notice period applies in the first 3 months of service, with a 3-month notice period applying thereafter. Request a free onsite ICT audit today. Contact us today by calling and book a no-obligation ICT audit of your schools admin department network. Why work with Our ICT? Dedicated to education Our ICT continues to serve primary schools, secondary schools, academies and colleges, providing a fully comprehensive range of ICT services and solutions exclusively to the education sector. Your trusted ICT partner A growing number of schools trust us with the responsibility of all day-to-day IT operations. We can become accountable for the performance of ICT network, providing expert advice and professional assistance when you need to make difficult strategic decisions. Our ICT enforces strict recruitment procedures, adhering to a safe internal recruitment policy. All staff members are subject to annual disclosure and barring services (DBS) checks. We understand education We understand our responsibilities as a services provider to the education sector We only apply cost-effective long-term strategies, avoiding costly short-term solutions We recognise how technology enables the delivery of effective learning We know how to deliver technology as an effective learning tool We are fully accountable for the performance of your IT network infrastructure We can work within the financial constraints placed on head teachers and key decision makers who are responsible for reducing costs without sacrificing service levels

4 We build long-term relationships We build long-term working relationships with schools and academies through continuous delivery of network infrastructure improvements, leveraging maximum efficiency from your schools annual budget. We build long-term technology solutions We only apply cost-effective long-term technology strategies, avoiding costly short-term solutions. A better approach to service We have an outstanding reputation for delivering a consistently high standard of service. This reputation is enhanced by exceptional customer retention statistics and numerous references available from various schools, academies and colleges. Our London-based education service desk provides expert advice and ongoing support to teachers, students and support staff. In addition, we are committed to the support and development of your internal IT staff. A transparent service We deliver a transparent service through our dedicated online help desk. You will be able to: Report new issues and track existing issues online Monitor and review our performance levels Download customised service reports Over two decades experience Our ICT has over 20 years ongoing experience, delivering an extensive range of technology services and solutions. Every member of our support team has proven experience working with technology in education delivering services that include scheduled onsite support, IT manager support, complex project management, cloud technologies and network auditing. Simplified communication Our ICT understands the importance of transparent communication. We promise to communicate effectively with teachers and support staff, keeping ICT simple by speaking in plain English and avoiding any unnecessary technical jargon.

5 Our Accreditations Our ICT is a Microsoft Authorised Education Reseller and a Microsoft Certified Gold Partner of fifteen years. Retaining Microsoft gold certified status further enforces our competence and proven skills in supporting the latest Microsoft technologies. In 2011, Our ICT attained the ISO 9001 accreditation, further enforcing our commitment to delivering a consistency high standard of service. In June 2014, Our ICT also became an ISO accredited organisation, demonstrating our commitment to delivering the highest standards of information security management. As a VMware Enterprise partner (academic specialisation), Our ICT retains continued access to extensive resources and ongoing training that allows us to deliver innovative cloud and virtualisation solutions to the small business sector. Our ICT is also a Veeam Gold pro partner. As an Apple certified support specialist, our team of service desk engineers and field desk technicians retain Apple certified technical coordinator and support professional certifications, demonstrating our proficiency in maintaining the latest Apple technologies. As an official Ruckus wireless technology partner, Our ICT continues to plan, deploy and maintain wireless technology networks for schools, academies and colleges. As a Dell registered partner, Our ICT is able to sell all Dell products to the education sector at discounted rates. Our partnership status enables us to assist you with purchasing the right hardware for your schools needs.

6 Where to find us Chingford office address 132 Station Road Chingford London E4 6AB (Located directly opposite Chingford train station). How to contact us Contacting support Contact sales us Find us on the web Find us on Twitter Find us on Facebook

ICT Strategy Consulting Services for Schools. Helping schools to establish a clear vision for ICT. ICT Strategy Consulting Services for Schools. ICT has transformed the way that children learn and teachers

VoIP Telephony for Schools. The deployment and ongoing support of VoIP solutions for the UK education sector. The future of voice communication for education. Together with our partners at New Star Networks,

ICT Manager Support. Complementing the skillset of your schools internal ICT function. Introducing ICT Manager Support. Our ICT continues to work in partnership with a growing number of schools that require

Microsoft Office 365 for Education. Professional services for schools that are looking to adopt Microsoft Office 365. What is Microsoft Office 365 for Education? Microsoft Office 365 for Education is a

Wireless Networking Solutions for Schools. Assisting schools with the implementation of a trusted safe and secure wireless network. Wireless networking for schools. As an accredited Ruckus Wireless Partner,

THE IT SUPPORT SERVICES PROVIDER CHECKLIST. 2015 edition. We ve got your Due Diligence covered! Finding the right IT Support Company can prove to be a difficult task, especially if you are unsure of the

A Guide to Choosing the Right Data Backup Solution for your School. March 2015. Contents Introduction.... 3 Why introduce a remote data backup solution?... 4 What is the difference between onsite & offsite

24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk Onsite Support itg CloudBase Pro-Active managed it support services for one single cost per month covers all aspects of

LHRIC Network Support - Additional Service Features It is important to note that costs associated with LHRIC Network Support service not only cover an on-site support engineer but also include a number

Introduction Chris Senior Network Engineer Fundamentally, IT support is a business decision, not a technical issue. Downtime costs money, time and reputation. And if things go too wrong for too long then

NVIRON SUPPORT SERVICES OVERVIEW NVIRON SUPPORT SERVICES OVERVIEW SERVICES TO MEET EVERY REQUIREMENT Nviron support services are designed to minimise the cost of running your IT infrastructure and help

Providing a quality IT Support & Consultancy service in the South East At M2 Computing, we provide flexible, affordable IT consultancy and systems support across the South East. With a proven track record

Central Technology Seamless IT & Communication Solutions Our client base is built on reputation for service and quick response times WELCOME Our Business Services It support Cloud Solutions Unified Communications

The Vision. It is by bringing the best IT skills together in one place that can help your business meet current and future challenges. To be recognised as delivering exceptional business benefits to loyal

IBM Global Technology Services A trusted support resource can help you drive growth and innovation. Maintenance and technical support services from IBM A PROACTIVE APPROACH TO INFRASTRUCTURE SUPPORT YOU

IT Services IT Support & Maintenance Expert IT help, advice and 24/7 support, whenever required. What is it? IT Support and Maintenance delivers comprehensive, responsive and proactive support services

EasiPC Helpdesk A different approach to supporting your school EasiPC currently provides class leading ICT support to schools and academies across Northamptonshire and beyond. To complement our growing

Benefits of Third Party Maintenance Overview Third party maintenance is becoming a more appealing option for businesses when choosing maintenance options. The main driving force is the price difference

Company Profile Investing in People Bringing Technology to you We pride ourselves on providing a world class service through our highly experienced and professional team. We have built a long established

Ricoh IT Services Comprehensive solutions and support for highperforming, cost-efficient IT infrastructure IT Services Ricoh provides IT services that meet the needs of small, medium and enterprisesized

AllianceIT Managed Services confidence predictability productivity focus Uncertainty is a business killer. To be successful, companies have to know that their critical IT systems will be available on demand

Cloud Engage Programme What is the cloud? The cloud is a term used to describe the delivery of web based computing and storage capacity as a service to a community of end users. In the case of Office 365,

managed enterprise technologies Managed Desktop Support Services MET Managed Desktop Support Service Most organisations spend lots of time and money trying to manage complex desktop environments and worrying

Corporate Profile COMPANY PROFILE OVERVIEW Align your IT with your business THINK it Solutions TM is a leading specialist in the world of Information and Communications Technology (ICT).Offering dynamic

Network Support Analyst Ref: 14-182 Salary circa 21,000-22,800 per annum 37 hours per week IT Services are looking to recruit a Network Support Analyst to be responsible for delivering professional first

Guardian365 Managed IT Support Services Suite What will you get from us? Award Winning Team Deloitte Best Managed Company in 2015. Ranked in the Top 3 globally for Best Managed Service Desk by the Service

Affordable Technology Support For Your Home Residential Service Offerings Comtex Technologies Co. (317) 409-4592 Fax (317) 926-5975 Email: sales@comtex.us SERVING THE INDIANAPOLIS, IN AREA SINCE 2000 Now

IT that just works MANAGED NETWORKS IT S WHO WE ARE. MANAGED NETWORKS IT S WHO WE ARE. Managed Networks was founded in 1992 by Ben Rapp, originally providing bespoke software development services to FTSE250

[Type text] SERVICE CATALOGUE IT Services 1 IT Support and Management Services SERVICE AREA: SERVICE DESK Users can contact the Service Desk via the phone or an online web form for all their ICT service

Remote IT Support Many businesses, charities and other organisations rely heavily on their computer systems. We are committed to providing you with a fast response to problems as they occur, and working

IT Support Premier Choice Internet has been providing reliable, proactive & affordable IT Support solutions to companies based throughout the UK since 2002. Our goal is to provide our customers with the

Managing Cost and Complexity out of Desktop Management A practical six-point plan to realising the business and technology benefits of Desktop as a Service Introduction With the increasing pressures on

Information Services Strategy Issue 1 1 Introduction The States of Jersey public sector is facing significant pressure for efficiencies and savings. This has created the context to take a fresh look at

Eliminating technology pains in small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent

The Cadence Partnership Service Definition About Cadence The Cadence Partnership is an independent management consultancy, specialising in working with a wide range of organisations, solving complex issues

Whitepaper Managed Services in the 21 st century Managed Services in the 21 st century How to optimise cloud benefits and reduce costs with Hybrid Managed Services One of the great benefits of the cloud

SCHOOL BUSINESS SERVICES SBS is one of the UK s leading suppliers of education products and support services including Financial & Business Management, Management Information Systems (SIMS) and ICT. Whether

Eliminating technology pains in small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent

Your Support Level With over 20 years experience in ing SIMS and over 3000 schools ed direct by Capita, we understand your needs, enabling us to deliver a personal service. You will receive regular communications,

Islamic Relief Worldwide ICT Desktop Support Technician BASE LOCATION: REPORTING TO: LINE MANAGEMENT RESPONSIBILITIES: Waterloo, London ICT Service Delivery None PURPOSE OF DIVISION: ICT is part of the

Working Together Information Security Policy Information Security Policy May 2012 Borders College 19/10/12 1 Working Together Information Security Policy 1. Introduction Borders College recognises that

Eliminating technology pains in small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent

Call us today 1300 724 599 Managed IT Services Proactive, flexible and affordable We believe technology is at its best when it s invisible. When you can focus on the task you are achieving, not the technology

Title Service Desk as a Service Date January 2015 www.auxilion.com Commercial in Confidence Auxilion 2015 Page 1 1. Disclaimer All information contained in this document is provided in confidence to the

ICT Services for the Charity Sector Charity Management System JADe is an IT consultancy providing high quality, cost-effective IT services to the charity sector. JADe specialises in understanding an organisation

It makes good sense any way you look at it Integrated managed print and IT solutions 2 MANAGED PRINT SERVICE Introducing Computerworld Group Fully integrated Business IT Services One of the longest established

MANAGE IT. An Overview of Enterprise Mobility Management Services THE SITUATION THE CHALLENGES THE SOLUTION THE BENEFITS THE SITUATION MANAGING ALL DEVICES UNDER THE SUN. As your staff uses more mobile

Procuring Penetration Testing Services Introduction Organisations like yours have the evolving task of securing complex IT environments whilst delivering their business and brand objectives. The threat

White Paper: Collaborative Working 2013 2013, igroup ltd. All rights reserved. INTELLECTUAL PROPERTY DISCLAIMER This white paper is for informational purposes only and is provided as is with no warranties

Remote Infrastructure Management Emergence of the Cloud-based Helpdesk A leadership perspectives white paper Recommended next steps for business and industry executives Issue 11 in a series Executive Summary

System Center Configuration Manager Overview This document provides some background information on the Microsoft Systems Center Configuration Manager (SCCM) system, which has been selected for use as an