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Ensures the appropriate and timely review and approval of any generated materials in accordance with relevant SOPs and local laws/codes of practice.

Regularly monitors the quality and accuracy of the Med Info responses provided by the call center and identifies necessary corrective actions or training required to ensure compliance with regional and local regulations as well as internally relevant SOPs

Provides on-going training to call center agents and other relevant individuals on new or updated Medical Information content

Assists with monitoring the appropriate capture of any related adverse event or product complaint information by the call center agents or other intake channels within Med Info

Establish and continuously monitor enquiry trends and metrics and proactively identifies unmet content needs and communicates product trends to the wider business

Ensure and support audit readiness for Medical Information at all times