Our products are warrantied to be free of manufacturing defects. If any Kenetrek product fails due to defective materials or poor workmanship within 12 months from the date of purchase and before the soles are worn 75%, they will be repaired or replaced by Kenetrek. Damages caused by improper care, alterations, accidents, or natural wear and tear are not covered. Send your defective or damaged products to Kenetrek for evaluation. If Kenetrek deems your product defective, we will repair or replace it at our expense.

To Return an Item - Please clean and repack your return for shipping. Fill out the return form on the back of your packing slip and include it with your merchandise. If you misplaced your packing slip please include a note including your name, address, telephone number, and reason for the return. Choose the shipper of your choice and return to our shipping address. Insure the package and keep the receipt until your order has been processed. Sorry, but we can not accept COD returns.

Exchanges - Please fill out the exchange information on the back of the packing slip when returning your merchandise. If you would like to expedite your exchange, contact customer service and place a new order for the merchandise you would like to receive. We will need to charge you for the new order but if you mention that it is a replacement order, we will waive the outgoing shipping charge. If you decide to order exchange merchandise seperately, be sure to specify that you would like a refund when you send your merchandise back.

Shipment Times - Orders normally ship out the next business day. We offer several expedited shipping options. All estimated arrival times are based on business days plus one (the day we received the order). If you provide us with an e-mail address, you will receive shipment verification with tracking information via e-mail.

Backorders - We make every effort to keep all of the items that we offer in stock, but occasionally, we are temporarily out of stock. When this occurs, we will notify you of the backorder, and make every effort to ship your order as soon as possible. We will not automatically cancel your order unless you ask us to.