Managed Services

Managed Services

We are delighted to announce that DNM have joined an elite group of Global AWS Partners to be awarded the new class of Next Generation Managed Service (June 2017). This is a testament to our 17 years of understanding our customers’ needs, and providing flexible support models with a strong emphasis on delivering quality and best practice.

While initially our focus was on Managed Database solutions, the Managed Services division of the company has rapidly expanded since then across our Cloud, Analytics and Infrastructure customers. We now provide 24*7*365 mission critical, remote and onsite support and maintenance services to over 100 customers globally. Our customer base spans across Financial, Enterprise and Public domains, to name but a few.

Our focus on service intelligence and continuous compliance have taken us beyond just applying a traditional approach to a new paradigm in cloud computing. This acknowledgement of “Next Generation” from AWS demonstrates DNM’s ability to respond to the power of automation for our customers.

With our ITIL based service desk and our ISO certified service management, our focus now is to help our customers to remain “well architected” performance compliant and assist them on challenges such as Big Data, Mass Migration or GDPR 2018.

DNM have recently joined an elite group of Audited Global AWS Partners to be awarded the new class of Next Generation Managed Service!

What does being a Next-Gen Partner mean?

It means that we have been audited and certified by AWS, and that they acknowledge that DNM have:

A deep understanding of DevOps

Rapid deployment and automation

Next generation predictive monitoring and performance automation

A unique outlook on the work

As a Next-Generation Partner, our mission will be to help our customers to see clearer and act smarter, supporting them through the entire cloud transformation life-cycle. Our focus is to work with our customers to enable rapid deployment of their business workloads on AWS with predictable ROI, regulatory compliance, and enterprise SLA’s – working closely with AWS to ensure quality of service.

Our 24/7 monitoring takes advantage of the latest statistical mechanisms and machine learning to provide a premium service. We are able to identify abnormal patterns of behaviour quickly and take the appropriate action, thanks to our heterogeneous monitoring and logging.

Given the dynamic and highly automated nature of AWS workloads, we leverage monitoring tools that have visibility to the whole environment including application performance and that scale instantly to adjust to changes in workloads being monitored.

An Advanced consulting partner, a Next Generation Managed service partner and an AWS reseller enables us to provide our customers with a secure, optimised, well architected, managed platform

ISO 27001 is the international standard which is recognised globally for managing risks to the security of information you hold. Certification to ISO 27001 allows us to prove to our customers and other stakeholders that we are managing the security of their information.

ISO 27001:2013 (the current version of ISO 27001) provides a set of standardised requirements for an Information Security Management System (ISMS). The standard adopts a process based approach for establishing, implementing, operating, monitoring, maintaining, and improving your ISMS.

Within ISO 20000, IT Service Management is a top down, business driven approach to the management of IT. It assists the organisation to deliver business value to a customer and ensures this is recognised.

As well as ensuring a ​structured approach to Managed Services internally which is measurable and improves effectiveness, our ISO 20000 certification also demonstrates externally that we are customer first and focused on exceptional service.

Effective protection of personal data throughout the Union requires the strengthening and setting out in detailof the rights of data subjectsand the obligations of those [in the public and private sectors] who processand determine the processing of personal data, as well as equivalent powers for monitoring and ensuring compliancewith the rules for the protection of personal data and equivalent sanctions for infringementsin the Member States”​

For DNM, GDPR requires greater control in terms of the Controller (our customer) and the Processor (DNM) under a shared responsibility model.

GDPR Article 28 (1) states that that any processing that “is to be carried out on behalf of a controller, the controller shall use only processors providing sufficient guarantees to implement appropriate technical and organisational measures [TOMs] in such a manner that processing will meet the requirements of this Regulation and ensure the protection of the rights of the data subject.”

Our technical and organisational measures are ISO 20000 and ISO 27001 which meets with the above criteria.

As a Data Processor, our operations are acted upon only by documented instructions from the Controller and under Article 28 (3), we DNM as a Data processor will:

commit to confidentiality

take all security measures as prescribed by Article 32

abide by the rules for engaging a sub-processor (DPA in pace with AWS)

assist Controller in complying with rights of data subjects (That are hosted on the AWS platform)

With DNM Managed Database Services, our customers have access to database experts who work with you to match the right database to the right use case. Our architects will health check your database layer and put it on a platform optimised for performance, scalability, and availability. Our depth of knowledge and expertise allow our customers to choose from the industry’s wide array of databases (Oracle, Sybase, Microsoft, MySQL, Hadoop, MongoDB etc.) Whatever the data size, we provide customers with deployment options, a tailored management solution and SLA that suit their specific needs.