What should I do if the MoviePass app is not working?

If you find the MoviePass app has crashed or is crashing or is giving you any issues please try the following troubleshooting tips.

For Apple devices:

Please make sure you're using the most up-to-date version of the MoviePass app. Navigate to the App Store and click on the Updates tab to see if a newer version is available.

Make sure you are running at least iOS 10.2 which requires at least an iPhone 5s or newer. MoviePass does not support iPads. Apple Beta Software Program members should be advised they may face issues and crashes of the MoviePass app when on the beta iOS 12.

If you have followed all the above steps and are still having issues on the app, please submit a request for help and let us know which model iPhone you are on, iOS software version, and MoviePass app version and we would be happy to help troubleshoot further.

For Android devices:

Please make sure you're using the most up-to-date version of the MoviePass app, as well as running updated Android software.

1. First, make sure you are running at least Android 5.0 (Lollipop). MoviePass requires this version of Android or newer to use the app. If you are, please follow these next troubleshooting tips.

2. Make sure you are on the most recent version of the MoviePass app.

Follow these steps if you're unsure how:

Open your device's Play Store app .

Tap Menu My apps & games.

Apps with available updates are labeled "Update."

If an update is available for the MoviePass app, tap Update.

If this doesn't work you can force stop the app:

Open your device's Settings app .

Tap Apps & notifications.

Tap the app. If you don't see it, first tap See all apps or App info.

Tap Force stop.

Finally, you can try to clear the application cache:

Open your device's Settings app .

Tap Apps & notifications.

Tap the app. If you don't see it, first tap See all apps or App info.

Tap StorageClear cache.

3. If you have followed all the above steps and are still having issues on the app, please submit a request for help and let us know which type of device you are on, Android software version, and MoviePass app version and we would be happy to help troubleshoot further.