UM, in my experience has exceptionally friendly and fast responding customer service people, like Stephen Guo in my case, He was also very forthcoming and clear about the wait time which he was happy to give me an estimate on before and during my order process.

mine arrived within the estimated time frame.. 38 days from when they received my molds if i recall correctly.

I've dealt with Stephen Guo, and the customer service is very exceptional; it's too bad the turnover time is such a long wait, compared to US based companies, where the ES5 was a 5day wait. The turnover time may negatively contribute some to the reviews and appreciation of UM products, but if it isn't, it should at least be mentioned.

Does anyone have any more information on the "short canal" thing mentioned in the review?

Really want to get some UE11's remoulded by UM but the short canal thing is worrying me a bit - I've had a look at the example photos and the canal extension looks like it's before the second earbend, where most other customs go deeper than UM. Is it something you can request from UM when getting your customs?

Does anyone have any more information on the "short canal" thing mentioned in the review?

Really want to get some UE11's remoulded by UM but the short canal thing is worrying me a bit - I've had a look at the example photos and the canal extension looks like it's before the second earbend, where most other customs go deeper than UM. Is it something you can request from UM when getting your customs?

Which review are you referring to?

I have customs from UM, Heir, and JH and all 3 have the same default canal lengths (this is not the best picture to analyze the canal lengths, but you get an idea) All 3 are very comfortable and hard to break the seal. I'm not sure about UM, but I know that Heir offers a musician's fit where the canal is just a bit longer.

I have customs from UM, Heir, and JH and all 3 have the same default canal lengths (this is not the best picture to analyze the canal lengths, but you get an idea) All 3 are very comfortable and hard to break the seal. I'm not sure about UM, but I know that Heir offers a musician's fit where the canal is just a bit longer.

Was referring to this spot:

"Interestingly, Unique Melody tends to mold slightly shorter canals than other manufacturers, which in result produces a relatively less intense isolation experience. So, if you believe you need the full 36 decibels of isolation that we received from JH Audio's monitor, we'd advise to let Unique Melody know you'd like your canals to be molded slightly longer and wider. "