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Postage Information

At Bstore, we move mountains to get your shoes to you as fast as possible!

Once your order is placed, we have our team of warehouse ninjas picking, packing and dispatching at lightning speed!

Have a delivery question? You'll find answers to our most popular delivery questions below. If you have a further question regarding delivery, please email us at happyfeet@bstore.com.au or call our Customer Service on 1300 818 849. We’d love to chat!

Christmas Delivery

Order by Wednesday 19th December to receive your gifts in time for Christmas. Please note, regional areas may take longer.

When will my order be posted?

We know you’re eager to get your new shoes as soon as possible so we hustle to get your order out fast! All our orders are sent with super speedy express post. If the shoes you purchase are available at our Service Centre, they will be dispatched on the day you order them.

If you order on the weekend or outside of business hours, your shoes will be dispatched on the next business day.

If your shoes are not available at our warehouse, we have to request them from one of our four stores which can add a maximum of 2 days to this process.

When will I get my order?

We pride ourselves on getting your shoes to you fast. All our orders are sent with super speedy Air Express. This service typically takes 1 – 3 business days. Unfortunately some rural areas can experience delays, taking 4-7 days to arrive.

How can I track my order?

Once your order has been dispatched, you will receive an email with your tracking information and a link to the postage provider’s site. You can then enter your tracking number to see when your parcel will arrive.

How much is postage?

For all orders over $99, the postage is on us! For orders under $99, we offer a flat rate of $13. All orders are sent with super speedy express post. Postage will be automatically calculated when you check out.

Do you ship internationally?

We currently only ship within Australia at this time.

Do you deliver to PO Boxes and/or Parcel Lockers?

Yes we do!

Oops! I accidently entered an incorrect shipping address. What can I do?

If you’ve only just placed your order, please call us immediately so we can update the address before it is dispatched. If some time has passed, chances are that our warehouse ninjas have already packed and shipped your order!

If the order has shipped with another courier, please call us so we can try and retrieve your parcel.

Delivery Conditions

Bstore recommends that you choose a delivery point where someone will be available to take delivery of your parcel. If no-one is available at the time of delivery, your parcel may either be left unattended or taken to an alternate delivery point.

Unavailable Items

At Bstore we make every effort to have the items you want in stock at all times. Should an item you have ordered be out of stock, well will cancel your order and refund you immediately. If one item from a larger order is unavailable, we will simply cancel and refund that item and fulfil the rest of the order.

Our Brands

Bstore

Have you noticed how much happier you feel when you're wearing comfortable shoes? And when you find comfy shoes that actually look great too, well, that's life changing.

With this single thought, we opened Bstore in 2002. We have made it our mission to find you stylish footwear that feels awesome to wear. It has meant scouring the world to discover the best brands in each category that deliver on our strict criteria of style, genuine comfort and the perfect fit.

By making feet happy, we've made our customers very happy. We now have 5 Bstore locations and one of Australia's most trusted online shops for comfort shoes.

We stock fashionable women's and men's shoes you can wear all day, including international and Australian brands such as Birkenstock, Elska, FitFlop, FRANKiE4, Dr Kong, Evercreatures and Arcopedico.

Whether you shop in store or online, we strive to make the experience extraordinary. That includes getting online orders on your feet as fast as possible, with free express delivery on orders over $99 Australia wide.

Bstore believe in leaving a soft footprint on and off the foot. Bstore brands harness the latest technologies in shoe production to provide ultimate comfort shoes, from FitFlop’s triple density Microwobbleboard™, to FRANKiE4’s podiatrist and physiotherapist designed collection, orthotic friendly & removable insole styles, and Birkenstock’s contoured cork-latex footbed.

Bstore also offer animal friendly vegan shoe options where possible, including Birkenstock’s vegan EVA and Birko-Flor Pull Up styles featuring animal-friendly, ecologically-sound and sustainable materials which helped the brand be voted as the peta2 “World’s Most Animal Friendly Shoe Company” in the Libby Awards 2018. Here at Bstore, we know that the best shopping experience (and life) comes from being fun, ambitious, authentic and responsive, and having the confidence to know your identity and wear it with pride. We embrace our Australian heritage, seek to actively appreciate the awesome lifestyle we get to experience in this part of the world, and fit you out with the perfect shoes – for wherever your feet take you.

Being a locally owned and operated Australian business also has it perks, allowing Bstore to access world class brands, adapt quickly to your needs, and deliver a premium customer service experience both online and in store. We know when you buy shoes online you want your new shoes on your feet as fast as possible, so Bstore offers free express delivery on orders over $99 Australia wide.

Check out our range online or come and visit us instore at Claremont, Garden City, Subiaco, Karrinyup and Whitford City to find your perfect fit. And be sure to stay connected via Instagram, Facebook and join our enewsletter for the latest arrivals, offers and giveaways.

About Bstore

Bstore has been making feet smile for over 15 years and we're just as obsessed with delivering genuine comfort and style as the day our doors first opened in Subiaco.

Only the best make the cut, which is why our range includes international brands like Birkenstock, FitFlop, Bogs, Evercreatures and Crocs, and Australia's very own EMU, FRANKiE4, and Elska, along with over 20 others.

We know when you buy shoes online you want your new shoes on your feet as fast as possible, so Bstore offers free express delivery on orders over $99 Australia wide.

Check out our range online or come and visit us instore at Claremont, Garden City, Subiaco, Karrinyup and Whitford City to find your perfect fit. And be sure to stay connected via Instagram, Facebook and join our enewsletter for the latest arrivals, offers and giveaways.