Our Story

Founded in 1985, CREDO gives you the power to make positive social change every day. Whenever you use a CREDO product or service, you generate critical donations for progressive causes you believe in (at no extra cost to you) and fund vital activism work. Learn more about CREDO, our CREDO Action activism and the nonprofits we fund.

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MEMBERS

You’re a difference-maker

You make change in the world when you use a CREDO product. So we want to help you use them the best you can. Have a question? We’re here.

If you’re a progressive, CREDO Mobile is a simple choice for good. We fight for progressive causes through our network of more than 4 million activists at CREDO Action. And we fight for them by donating millions of dollars to progressive nonprofits like Planned Parenthood, Rainforest Action Network, Human Rights Watch and the ACLU. In fact, we’ve raised over $81 million for groups like these since 1985. Want to learn more about our activism and history? Please read our mission.

What does “no contract for 30 days” mean?

New members on a two-year service contract get 30 days to explore their new service with CREDO Mobile before the early termination fee goes into effect. All service charges and late/damaged equipment fees will apply during the first 30 days.

How does the contract buyout credit work?

We’ll help cover the costs of any early termination fee you pay your current phone company with a credit to your CREDO account of up to $350 per line switched to CREDO, for up to five lines. After you join, we’ll send you a contract buyout form. You’ll need to pay the early termination fee at your old phone company. Then simply send our form back with proof of your early termination fee and we’ll credit your CREDO account.

Can I keep my current phone number? When will it switch to my new phone?

Yes. Simply provide us with a few details about your current service during checkout, right before you confirm your order. When you get your new phone, activate it online—it's easy! We'll then transfer your number and cancel your current service. (Don't cancel your service yourself or you'll lose your phone number!)

You can exchange your CREDO Mobile device for another device within 30 days of your order date. You’ll be charged a $36 restocking fee for each device you exchange. If the new CREDO device has a higher value, you'll be charged the cost of the new device. If you’re a new customer on a two-year service contract, an exchange doesn’t extend your 30-day no-contract period.

How much are your plans? What’s included?

CREDO offers Shared Data Plans. Under these plans, all devices on an account share a single pool of data. Each device also gets unlimited talk and text, plus a personal Wi-Fi hotspot (for hotspot-capable devices). Additional monthly access fees apply per line. See plan details for costs.

Connect with us

Our Story

Founded in 1985, CREDO gives you the power to make positive social change every day. Whenever you use a CREDO product or service, you generate critical donations for progressive causes you believe in (at no extra cost to you) and fund vital activism work. Learn more about CREDO, our CREDO Action activism and the nonprofits we fund.

We’re here for you

If you’re a progressive, CREDO Mobile is a simple choice for good. We fight for progressive causes through our network of more than 4 million activists at CREDO Action. And we fight for them by donating millions of dollars to progressive nonprofits like Planned Parenthood, Rainforest Action Network, Human Rights Watch and the ACLU. In fact, we’ve raised over $81 million for groups like these since 1985. Want to learn more about our activism and history? Please read our mission.

What does “no contract for 30 days” mean?

New members on a two-year service contract get 30 days to explore their new service with CREDO Mobile before the early termination fee goes into effect. All service charges and late/damaged equipment fees will apply during the first 30 days.

How does the contract buyout credit work?

We’ll help cover the costs of any early termination fee you pay your current phone company with a credit to your CREDO account of up to $350 per line switched to CREDO, for up to five lines. After you join, we’ll send you a contract buyout form. You’ll need to pay the early termination fee at your old phone company. Then simply send our form back with proof of your early termination fee and we’ll credit your CREDO account.

Can I keep my current phone number? When will it switch to my new phone?

Yes. Simply provide us with a few details about your current service during checkout, right before you confirm your order. When you get your new phone, activate it online—it's easy! We'll then transfer your number and cancel your current service. (Don't cancel your service yourself or you'll lose your phone number!)

You can exchange your CREDO Mobile device for another device within 30 days of your order date. You’ll be charged a $36 restocking fee for each device you exchange. If the new CREDO device has a higher value, you'll be charged the cost of the new device. If you’re a new customer on a two-year service contract, an exchange doesn’t extend your 30-day no-contract period.

How much are your plans? What’s included?

CREDO offers Shared Data Plans. Under these plans, all devices on an account share a single pool of data. Each device also gets unlimited talk and text, plus a personal Wi-Fi hotspot (for hotspot-capable devices). Additional monthly access fees apply per line. See plan details for costs.

BlackBerry Curve 9330

Email & Address Book

Configuring your email accounts

If this is your first attempt to set up an email account, read the User Agreement. If you accept, select Yes and I agree.

On the Login page, enter the email address you wish to configure.

Enter your email account's password into the password box.Note: It is recommended that you click Show Password during setup to ensure that you are typing your password correctly.

Select Next.

If everything was done correctly, you will be brought to a Success! screen.Note: It may take up to 20 minutes for your email to start arriving on your BlackBerry Curve. Also, only email received after setting up your email account will be synced.

Use the BlackBerry® Enterprise Server option to associate your smartphone with a Microsoft® Outlook, IBM® Lotus® Notes® or Novell® GroupWise® work email account and to take advantage of advanced wireless data synchronization capabilities. If your system administrator has provided you with an enterprise activation password, you can set up email using this option:

From the Home Screen, press the button to view the main menu.

Find and select Setup.

Select Setup Wizard.

If this is your first time going through the Setup Wizard, you may have to set the date, time and do the typing tutorial.

Select I want to use a work email account with a BlackBerry Enterprise Server in the setup wizard on your smartphone. If you do not have an enterprise activation password, contact your system administrator.

To determine why you cannot send messages on your device, perform one or more of the following actions:

Verify that your BlackBerry device is connected to the wireless network. To do this, check the top right of the device screen for signal bars. You can also go to the Manage Connections icon on the main menu to verify connection and turn your connection on and off.Note: If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

If the menu item for sending a message does not appear, verify that you have added an email address or PIN for your contact.

If you have not received a registration message from the wireless network, register your device. In the device options, click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.

If you created an email address or added an existing email address to your device using the email setup within the Setup Wizard icon, verify that you have received an activation message on your device from the BlackBerry Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), use the Email Settings icon to check your settings.

Once you're signed in, click on EDIT for the email address you want to add the signature to.

On the next screen, enter your customized email signature. The default is set as, "Sent from my BlackBerry smartphone, powered by CREDO Mobile."

If you have a BlackBerry Enterprise Server account:

Verify that your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator.

In a message list, press the Menu key.

Click Options.

Click Email Settings.

Set the Use Auto Signature field to Yes.

Type a signature.

Press the Menu key.

Click Save. Your signature is added to email messages after you send them.

If you use a BlackBerry Enterprise Server you can add a platform-wide email signature to append to each email sent from your BlackBerry smartphone (i.e. both your work and personal email accounts). In order to do this, follow the steps listed below.

If you use BlackBerry Enterprise Server software version 4.1 for Microsoft Exchange and all software versions for Novell GroupWise and IBM Lotus Domino:

Open BlackBerry Manager.

Select the BlackBerry Enterprise Server Name.

Select the Server Configuration tab and click Edit Properties.

Select the Messaging properties and edit the Append Disclaimer Text field with the information you want contained in the email.

There are profiles available on your BlackBerry smartphone that manage notifications such as the phone ringing or vibrating when you receive a call, text or email. You can use the standard notifications or you can customize them. Here is how to customize:

From the Home Screen, press the button to view the main menu.

Locate and select Sounds.

Select any available profile, or if you want to customize a profile, select Edit Profiles.

All messages (i.e. SMS, email, work email, missed calls) will appear under the Messages icon. Separate icons can also be set up for email accounts, SMS and missed calls.

Open the main menu using the BlackBerry key.

Click the Messages icon (the envelope). Scroll to the top of the inbox. Once you've highlighted the top of the inbox, hit the button to see a list of edit functions. Scroll down to Options.

Next, click on General Options.

Click on SMS and Email Inboxes and select Separate. This will create a new home screen icon — a folder named SMS and MMS.

Now you can (optionally) hide the Messages icon since SMS/MMS messages go to their own folder.

For your email messages: you should see icons for each of your email accounts on your BlackBerry. When a new message arrives, it will go into its respective folder. You will see a notification on your home screen.

Importing your address book

You may switch contacts, calendar and other data from a Palm Treo or Windows Mobile device by using BlackBerry® Desktop Manager. See instructions.

When attempting to synchronize address book entries on your BlackBerry smartphone with Microsoft Outlook in Windows Vista, you may receive the following error message: "Error encountered. Check documentation."

This occurs when there is a contact photo included in the Microsoft Outlook address book entry.

The first time you use Google Sync it may take a while. Try syncing just your contacts or just your calendar first. Once this initial synchronization has taken place, future updates will be much faster.

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