Modernizing the French public sector through digital transformation

Client

UGAP, Union of Public Purchasing Groups, is a government-owned organization in France that procures and facilitates public merchandizing services for more than 100,000 public and private entities with a public service mission. In 2017, its turnover was 3.2 billion euros.

Business opportunity

A consortium led by BearingPoint won a RFP for IT advisory activities on March 2016. As of today, more than 200 customers are being supported on a large scope of information technology and digital consulting services.

BearingPoint contribution

Leveraging our proprietary solutions and public sector expertise, we are supporting UGAP and performing more than 400 IT advisory assignments with its clients. For example, we have helped design the IT strategy of the National Library of France, advised the digital transformation of the French Development Agency, and improved response times using agile/DevOps in partnership with the Ministry of Finance.

Business outcome

With a 98% overall satisfaction rate from UGAP clients, we have strengthened UGAP’s customer service and quality levels. We are also continuously developing new IT advisory and digital consulting offers, enabling UGAP’s clients to face technology and innovation challenges in the Public Sector, cost-effectively.