Media Gallery for Home Shopping Selections www.hss.uk.net

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Latest Reviews

I returned an item and they say it never arrived. Emailed them and they don't reply.
They advertise regularly in the Daily Mail - so I emailed Daily Mail and they said "We have received no other complaints regarding Home Shopping Selection. As they are a third party company, we are unable to offer much assistance in this matter. I would advise writing to them to register your complaint regarding a lack of refund"
So I wrote to them and they never replied…
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Do not use this company whatsoever. They do not deliver the goods and no refund given. They do not reply to any emails. Charge 10p per minute to call to check delivery and then leave you hanging on and hang up…
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I do not want to give this company any stars, but could not proceed unless I scored them. My elderly, housebound father ordered some goods in December. Cheque cashed, no goods! He has called twice, at great expense. It has made him anxious and stressed that he has been treated like this and not received the goods he requires. I have just emailed the company and confirmed that I will have no hesitation in taking the matter further (Small Claims Court) if they do not respond…
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Just like all other reviews, you will not be able to contact them!
Ordered saucepans off wowcher, I did get a delivery but damaged, so useless.
have spent hours on the phone only to go on 'hold' (now waiting for phone bill)
Email non existent.
shameful company.
I will be visiting their address (IF IT ACTUALLY EXISTS)
they have crossed the wrong member of public this time…
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What kind of company banks a cheque from a customer but doesn't send the goods. This company has dkny just that to a couple of pensioners. When they have phoned up the phone has cut off but not before charging them over £1.00 per call. Disgusting - basically it is theft…
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Rose of jerico ordered 6 Dec. Money taken from card 15 Dec goods have never been received no answer to emails. Have spent £10.28 on phone calls that have got me nowhere.
You are totally useless…
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I ordered some car seat covers over a month ago but the have not been delivered. HSS have cashed y cheque though. I have not been able to contact them by email or phone. this service is terrible…
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Ordered Slippers 6th December (In good time for Christmas I thought!!) money taken immediately. No acknowledgement. Subsequent message on 12th December:
"We are pleased to advise you that we have today despatched your order HSS_53239 and you should expect to receive your item(s) within the next 5-7 working days."
When January came I tried the phone call method - wasted hours trying to get a reply.
It is now 13th January. No sign of any message or delivery.
The "Track your package here!" link…
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Forestery's Comment

Written on: 18/01/2015

I am in the same predicament as you. I also ordered 2 items on the 6 December and I still haven't received anything. I ordered on the phone and they took my bank details ect. I have tried to phone customer services on numerous occasions and I am just left hanging on. I have also emailed 3 times and they don't get in touch with me.

I have ordered some wireless headphones from them before XMAS for a gift
they never arrived even though I was promised them ,I am still waiting for them .I have tried the telephone and the email I had a reply from the email address to say they were lost in transit & did I want them replaced, or a refund, I sent a reply asking to replace them since then I have had no reply I had tried and I think my phone number is blocked as they keep saying that I am in a queue and my call is important to…
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I recently ordered the above item through 'Go Groopie'. The item is substandard and broken. When I telephoned the help line, in order to return the item, I was put on hold for over 10 minutes and then cut off. I have tried to find an e mail address to contact them form their website, but to avail. Poor customer service all round…
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An elderly relative ordered 3 items in November, only 2 were received, and on the invoice the third had TF written in ballpoint pen on it, presumably meaning to follow. It has never arrived, and frequent phone calls to this company have not been answered. I have E mailed and received no reply. The postage and packing was very expensive at £4-95, and there seems no way to gain either the item ordered or the money back. This company is unprofessional and should not be used…
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This is the most useless catalogue i have ever come across in my entire life, they are rogues big time !!
I ordered 2 kettles in November paid with my card and up till now no kettle has been dispatched
I phoned them about 3 times, each occasion spending nothing less than 30mins out of desperation and on their premium line with no response
I went on their website, no email access to their customer services
Now I am stocked what do I do ?
This is happening in the UK a developed country? Please…
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Countrylass's Comment

Written on: 11/02/2015

I ordered the same kettles on 12 December, I also sent a recorded delivery letter. I agree what can we do with a company like this - that charge premium rates-take money-do not delivery the goods and no refunds. This company should not be allowed to trade. What can be done?

Ordered 15 December, now 8 Jan, took 2 days to get through, told there was a yodel warehouse fire, ( looked it up on google, cannot see any info to confirm that, only that yodel had a 48 hour delay) - and that the parcel should arrive within another week and if I did not want it to refuse delivery and they will refund. I am going to my bank to get my money back for me. I think this outfit is not a large company, probably a one or two person band that orders from China after receiving orders…
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I have also been persuaded out of my money by this Micky Mouse outfit and by the look of it so have many other people too.
I saw the advertisement in The Sun newspaper in which they were offering a good deal on a particular item. I ordered the item on the 4th December as a Christmas present. They were very quick at taking my call and promptly took my card details and money. It is now January 6th and no still no goods. When I told them they said the items had probably been lost in transit and…
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I ordered a item from Home Shopping Selections on the 2-11-2014,
Home Shopping Selections took the money out of my bank account on the 8-12-2014,
On the 17-12-2014 i telephoned the company to ask when the item would be delivered,
I was told the item was in transit, I phoned again on the 2-1-2015, I was told the item had been lost, Home Shopping Selections Staff were very unhelpful, I was told i would have to write a letter to them, they refused to refund my money or to send a replacement item…
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Ordered spray and seal on 2-11-2014, money taken of my account on the 8-12 2014,
phoned Home Shopping on the 17-12-2014 informed item in transit, phoned again on the 2-1-2015 informed item had been lost in transit, after several phone calls at a very high charge rate Home Shopping refuse to refund my money or send another item. This company should be investigated …
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placed order for Xmas present on 5th December - money taken immediately, no confirmation received. Phoned premium rate number - on hold for 10 mins before hanging up. Tried again and emailed - finally got response a week later - assured goods on the way. Christmas Day - still waiting. Obviously no use as a Christmas present. Will be contacting my credit card supplier on Monday for a refund. Disgusted that Radio Times continue to allow this company's brochures to go into their publication most…
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