TICKET FAQ

Before Game Day
If you purchased tickets in advance through the Charlotte Sports Foundation Ticket Office, but they could not be mailed due to time constraints, you can pick them up at the Charlotte Sports Foundation Office. The Ticket Office is open Monday-Friday from 9:00 AM to 5:00PM.

On Game Day
Tickets purchased in advance through Ticketmaster and/or the Charlotte Sports Foundation, that cannot be mailed due to time restrictions, may be picked up at the Bank of America Stadium Ticket Office located between the South and East Gate entrances of the stadium. The Ticket Office opens at 9:00 AM.

Tickets may not be left at Will Call by third parties for others to pick up. Individuals picking up tickets at either the Charlotte Sports Foundation Ticket Office or the Bank of America Stadium Ticket Office must present a valid photo ID.

Each schools’ “Player/Guest Will Call” will be located at the Club Level Entrance located between the Main Ticket Office and South Gate entrance at Bank of America Stadium. A tent, table and signage will be displayed to help direct fans.

In addition, each school will be set up in the Main Ticket Office (located at the last five windows of the Main Ticket Office) for Public Will Call or Customer Service needs. These locations are subject to change.

Any child 12 months and older is required to have a game ticket to enter Bank of America Stadium. Any child under the age of 12 months admitted without a ticket must share a seat with an accompanying adult.

The Charlotte Sports Foundation Ticket Office can replace a season ticket that has been lost, stolen or damaged, or you can view your tickets electronically on your mobile smart phone.

To replace a ticket through the Charlotte Sports Foundation Ticket Office, the account holder must complete a Replacement Ticket Request Form and email it to the Charlotte Sports Foundation Ticket Office at tickets@charlottesports.org. The account holder must provide the exact seat location for all tickets needing to be replaced. Information regarding replacement tickets must be received at least 48 hours prior to the game. A form must be submitted for each account, and all forms must be signed by the account holder.

Replacement tickets will NOT be mailed. All replacement tickets will be left at Will Call.

Stolen Tickets
A copy of the filed police report must accompany the replacement request. There is no fee for replacing stolen tickets.

Damaged Tickets
Remaining parts of the damaged tickets must accompany the replacement request. The replacement is free when remaining parts of the damaged ticket accompany the request.

Lost Tickets
Lost ticket replacement requests must come from the individual whose name is on the account. The replacement fee is $20 per ticket.

Tickets Left at Home
Tickets left at home may be replaced to the account holder prior to kickoff the day of the game. The replacement fee is $20 per ticket.

Block/Group Tickets
Tickets purchased in a block or group allotment will only be reprinted if the exact seat location is provided. The request must come from the account holder. The replacement fee is $20 per ticket.

Game Day Replacement Tickets
Only Season Ticket Holders may request replacement tickets at the customer service windows on game day. Identification is required.

To take advantage of the benefits of being a ticket holder through the Charlotte Sports Foundation and avoid the hassle of Will Call, you can electronically send your tickets to virtually anyone up to kickoff via ticket transfer. This service allows you to electronically send tickets to friends, family or clients via your online ticket account. Log in to My Ticket Account and from the main Tickets screen, choose the event you would like to manage; click the blue “SEND” button; select the ticket or group of tickets you want to transfer and click on “Send”. Enter the recipient’s information and click “SEND”.

Every ticket on your account has a unique bar code, ensuring that they are authentic. During the forwarding process, the bar code on the original ticket is canceled and the original ticket is no longer valid. The recipient is e-mailed a new ticket with a unique bar code that has been electronically issued. This new ticket can be viewed electronically via the recipient’s mobile smart phone. The ability to print tickets at home (a PDF) is no longer available. We encourage you to communicate in advance with whomever you may transfer tickets to and make sure they have a smartphone device to accept and view tickets.