+7-3 A recent study conducted by tholons.com has shown that Philippines ranked one of the top 2013 Outsourcing destinations. This further substantiates GlobalEnglish survey results naming the Philippines the country to topped 2013 Business...

+3-1 Consumers from Australia are more likely to express comments on service experiences than those from the United States or the United Kingdom. According to a study from provider of cloud contact centers solutions,...

+5-1 Employment in the information technology-business process management (IT-BPM) industry has already hit the one million mark, or 1 percent of the population, as more and more foreign firms outsource work in the Philippines....

+3-1 I’ve been intending for a while to write about the Comcast call-center fiasco, but it’s hard to keep up: The story just gets weirder and weirder. Following the now-viral recording of the telephone...