Legrand support their business with Managed Service Desk and Desktop Services from Fujitsu

"I would like to deploy our service desk with Fujitsu all over Legrand’s world"

Philippe Mezan,
IT Infrastructure Manager, Legrand

The customer

Legrand provides access to the basic energy of electricity, it is the global specialist in products and systems for electrical installations and information networks in residential, commercial and industrial buildings. With a presence in more than 70 countries and a workforce of over 33,000 people, Legrand in 2011 made sales totaling over €4.25 billion.

Legrand does more than half of its business in the commercial and industrial sectors. In line with underlying global trends, Legrand is strategically positioned in promising markets. New economies represent close to 35% of its sales, a share that is expected to continue growing as these countries increase in strength. In mature countries, 60% of sales are made in the maintenance and renovation markets. Legrand’s electrical and digital infrastructures market is valued at approximately 65 billion euro.

The challenge

Legrand needed a service desk solution to deliver high performance IT support across multiple countries, time zones and language requirements.

The solution

Fujitsu provides desktop support and a managed service desk across 23 countries. Located at the Fujitsu center in Lisbon, the service desk provides 24/7/365 IT support in seven languages. It is the single point of contact for all incidences, service requests, change requests, problems and access requests in the user’s IT environment.