Operator:'I'm sorry, sir, I don't understand who you are talking about.'

Caller:'On page 1, section 5, of the user guide it clearly states that Ineed to unplug the fax machine from the AC wall socket andtelephone Jack before cleaning. Now, can you give me thenumber for Jack?'

This has to be one of the funniest things in a long time. I think this guy should have been promoted, not fired. This is a true story from the WordPerfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the WordPerfect organization for 'Termination without Cause.'

Actual dialogue of a former WordPerfect Customer Support employee.

(Now I know why they record these conversations! ):

Operator:'Ridge Hall, computer assistance; may I help you?'

Caller:'Yes, well, I'm having trouble with WordPerfect. '

Operator:'What sort of trouble??'

Caller:'Well, I was just typing along, and all of a sudden the words

went away.'

Operator:'Went away?'

Caller:'They disappeared'

Operator:'Hmm. So what does your screen look like now?'

Caller:'Nothing.'

Operator:'Nothing??'

Caller:'It's blank; it won't accept anything when I type.'

Operator:'Are you still in WordPerfect, or did you get out?'

Caller:'How do I tell?'

Operator:'Can you see the 'C: prompt' on the screen?'

Caller:'What's a sea-prompt?'

Operator:'Never mind, can you move your cursor around the screen?'

Caller:'There isn't any cursor; I told you, it won't accept anything I