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Financial Services & Insurance

Financial regulators intensive work in building up new market confidence and financial stability is imposing big changes in the rules for managing financial products and customers’ relations.

Furthermore, banks can no longer be considered at a local level as they act and compete at least regionally (EU, USA, APAC …) or even globally.

The ever-growing contact channels (ATMs, agencies, web portals, apps, and social media) is inducing a further increase in customer relationship complexity. Moreover, an emerging key factor for traditional commercial banks and insurance institutions is the new competition generated by digital financial companies and e-commerce players that provide financial services under their brand.

Monitoring the new services today is so essential in financial activities to the point that their impact is the main driver of success or failure in their strategies.

We are fully aligned with this perspective, and in this sense, we set up specific practices on these topics.

Key Factors

Customer Centric

Customer orientation to offer a tailor-made solution, long-lasting and profitable.

Multichannel Content & Transactions

Points of contact management, both physical and digital.

Efficiency

Optimization of expenses and investments of both central and local structures.