i do give people chances and i do explain to them why i didnt do this or didnt do that. Now i charge what i charge to make money, now i do this to make money, i dont make a killing because i have no commercial accounts. Mostly residential which cover all of my costs and then some. And if they dont like something i tell them on the spot you pay for what you get for (a majority of the time doing better work than most guys) thus why i do well in my area. And when they ask why something isnt done is simple either isnt the right time to do it (trimming and etc.) and when its wet i will usually just weedwack it down and mow around the area and show the customers (usually muddy foot prints/foot sink holes) and then they realize it.