As part of a system-wide initiative to update its tolling technology and service, the Maryland Transportation Authority (MDTA) has selected TransCore to design, build, operate, and maintain an advanced customer service center solution that enhances the overall customer experience and provides flexibility for future MDTA operations.

“MDTA’s goal is to revolutionize the way E-ZPass Maryland does customer service. We look forward to our partnership with TransCore to provide our customers with the level of customer service they deserve,” said MDTA executive director Kevin C. Reigrut. “This next generation of our tolling system will enable us to support our customers and operations for many years into the future.”

TransCore will implement its Integrity back office system to process transactions from MDTA’s eight tolled facilities, provide financial and enterprise reporting, and expand existing interaction with the Maryland Department of Transportation (MDOT) Motor Vehicles Administration, E-ZPass, and law enforcement stakeholders. Enhanced online functionality will enable motorists to review and replenish their accounts, conveniently make payments, and update customer information online, as well as sign up for roadway and account updates via email, text messaging, and new social media applications.

In addition to developing new online functionality, TransCore will build and operate a state-of-the-art customer service center, providing enhanced customer service to MDTA’s customers.