This research, funded by Motability, focused on the design and usability of mobility scooter controls. It asked how easy they are for people to understand and use, given that most users are older and disabled.

Rica highlighted the following issues:

the mental model users have as drivers or cyclists

inconsistent design and function across class and make of mobility scooter

This research, commissioned by the Department for Transport, investigated policies, practices and concerns about mobility scooters on public transport.

The report makes recommendations for actions to mitigate a number of current issues and assist both consumers and industry by enabling easier and safer access to the public transport network for mobility scooter users.

Thank you to the many scooter users who also contributed to the projects above, including: 16 individuals who attended the user trial sessions to assess a selection of mobility scooters; the 10 members of the focus group, who contributed their knowledge, experience and time; the 480 respondents to our user survey; and all those who we asked for advice and information during the research process and who made recommendations.