Torbay offers Clientbase flexible, seasonal workforce

July 27, 2016

Clientbase Fulfilment is a privately owned and managed business founded in 1999 with over 25 years experience providing fulfilment services to the home shopping industry. They offer call handling, warehousing, order fulfillment, E-mail management, Carrier Integration amongst a wide range of fulfilment services. The company exports its service skills to Germany, Spain, France, Norway, Australia & New Zealand and the US.Clients include; Peter Hahn, Madeleine, Mango, Danone and WWE amongst many others. Clientbase operates a 70-140 seat contact centre, with a 5000+ inbound call capacity from its central Torbay, Paignton location.

In 2014, the company approached the TDA indicating their intention to relocate their HQ to Paignton to co-locate with another well known brand, Suttons Consumer Products who also run fulfilment and call centre operations as an integral part of their business. The Clientbase operation currently employs over 100 people, but also has a requirement to ramp up to meet seasonal demand and almost double its workforce. Being located in Torbay, known for its thriving leisure and tourism sector, enables Clientbase to offer employment to those in the tourism sector who may be let go during the low season.

David Fanous, MD of Clientbase Fulfilment explains “Torbay is the ideal location for us to grow and expand. The local workforce has within it excellent customer serviced trained staff, who work in the tourism sector throughout the summer season but then find themselves needing employment in the Winter, which we can offer, to meet the seasonal demands of our varied base of clients. We need loyal staff with the right skill set and being in Torbay provides our business with all of these aspects.”

“The TDA supported us all the way right from our initial conversations including access to funding and ongoing business support. We are now part of the TDA aftercare visit programme and have also just featured in a new film on Torbay’s offer to contact centre businesses as part of a wider social media campaign. We are very pleased with the ongoing support we receive here in Torbay.”

David Fanous, MD Clientbase Fulfilment

Find out more

If you are looking to expand your call centre operations why not call the TDA to see how they can support you?

The ‘Torbay Touchdown’ soft landings programme can provide instant access to the local cluster, introductions to professional and other advisors and work with you to identify relevant property for your company.