Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

People, please do yourself a favor and stay as far away as you can from this company! They have the worst customer service I have ever experienced!

First of all, it took me about a month to transfer two lines from Family Mobile and they charged me for this month. Then, after they finally got transfered, I couldn't get to a live person to speak about those charges for hours, there is just no such option if you don't have active number!!! OK, somehow I got a hold of someone, but they were not authorize to speak about reducing or removing any charges and gave me an email ( customerrelations@myfamilymobile.com ) to send my request to, but nobody ever replied!

Guess what, I got a letter a month later with another month balance due! Well, it took me another 2 hours to get to live person just to discover my final bill was even more! Then, I discovered they cannot fax me a confirmation letter, only email which I'm yet to receive. I had to pay just to get off hook and avoid any collections, but, oh boy, what an awfull experince!

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.