Top FAQs

Only a handful of workrooms in the country can manufacture custom handcrafted draperies and we’re the only brand that offers workroom direct pricing - a truly custom product at a reasonable price point. Our staff of skilled craftsmen have been making drapes for some of the world's top interior designers for decades. The time and effort that goes into each drapery is something that larger workrooms simply can’t do.

Some styles of drapery are more functional than others. The easiest to operate include Ripple Fold, Tailored Pleat, Pinch Pleat and Cubicle drapery. Ripple Fold and Cubicle drapery glide on a track system (included) making them incredibly functional. Both Tailored and Pinch Pleat drapery are made with 4" buckrum which is a stiffener used in each pleat that gives the drape "memory' so that it will open and close in a similar fashion each time.
Grommet, Inverted Pleat, Rod Pocket and Goblet drapery are more decorative than functional. While they look beautiful, they aren’t ideal for operating on a daily basis. Consider how often you will need to open and close your drapery before making your selection.Tip: When dealing with areas that require very long drapes (say over 120") and will be opened and closed frequently, you need to consider how best to operate them. Often times because of this longer length it may be best to consider a custom track (where you can pull a string to draw drapes) as this may be the optimal way to open and close them easily. Remember cornices are available (to cover a non-decorative traverse rod).

The level of light blockage and privacy you get from a drapery is mostly the result of the material you select and the lining(s) you choose. Generally speaking, the heavier the material, the less light will come through. By adding a privacy liner + interlining you will block the majority of light - a blackout liner will block even more.

Interlining gives the drapes a heft that you simply don't get any other way. Most designers prefer an interlining as it improves the look of the drape. Silks for instance make beautiful drapery and they look even better with interlining.Tip: When ordering "non-functioning" or stationary drapes consider interlining as you can often get away with purchasing a drapery that has less coverage (which will save you money) and interline it which will give it some extra thickness/substance.

We recommend cleaning your drapery with a vacuum attachment to remove all surface dust. Avoid harsh cleaning products. If you have further questions regarding the care of your drapery, don't hesitate to reach out to us at 800.754.1455 / design@theshadestore.com.

Photo Rendering

Submit a picture of your window and we’ll show you how this treatment will look in your home! Remember to capture the entire window. If you’re looking for drapery, make sure the floor is in the picture. DO NOT take photo at angle. Questions? - design@theshadestore.com.

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Satisfaction Guaranteed

For 3 generations we’ve made loyal, life-long customers by offering incredible service and exceptional quality. Order custom with confidence knowing we stand behind every single product we make. If you are not completely satisfied with your purchase, or any part of your experience, just let us know. Below are a few “What ifs” we hear from time to time and how we respond to ensure your satisfaction. Questions? Contact: 800.754.1455 / design@theshadestore.com.

If you receive something that you don’t like, we will do everything possible to rectify the issue. For starters, we will remake or repair the product to your liking. If you simply feel you selected the wrong product or material, we will let you choose something else and give you 50% off the new product. And if all that fails and you’re still unhappy, we will get the product back and issue you a full refund. Bottom line, it is our mission to satisfy each and every customer and we will do whatever is necessary to accomplish that goal.

Measure twice, cut once is a good adage but it isn’t always true. If you find your measurements were slightly off and your treatment isn’t fitting quite right, it may qualify for a free cut down. If it cannot be re-sized we will remake the product in the right size and give you a 50% discount on the replacement.

We stand behind every professional in our network. If they measure incorrectly we will remake the product at no extra charge. If they make an installation error, we will reinstall at no extra charge. Simple.

Simply give us a call and we will help you fix it, repair it or replace it all free of charge. If you used our measure + install services, we will send the professional back as needed, also free of charge.