Below is a form that can be used to request support from our Service Desk. Please read each note below before submitting your request.

This form is for existing customers. If you are a new customer, please contact our office and ask for sales (815-836-0030) or request contact here.

If you are having an emergency (office wide system outage, vendor onsite, etc), please do not submit your request using this form. Instead call 815-836-0030 and let the receptionist know you are having an emergency.

This form is to request remote technical support to fix a problem. If you need to schedule an onsite visit by a technician, or you have a non-technical issue, please contact your Account Manager via email or phone.

Andromeda strives to respond to a Help Desk request within one business day for non-critical issues. For critical issues, we will make best efforts to respond within one (1) hour. (Service Desk hours are 7am to 6pm, M-F)

VERY IMPORTANT– Once your request has been received, you will receive an automated reply in your Email. If you do not receive that automated response Email within a few minutes, assume we did NOT receive your request and please call our office at 815-836-0030 and ask for the Serivce Desk.

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Of course, it goes without saying that we continue to strive for 100% "Above Average" ratings from our clients. But we are very pleased with what our customers tell us about our service:

Our Mission

To provide our customers with exceptional service.

To be a full service organization specializing in the technology needs of businesses.

To provide both equipment and service, so our customers need only make one call to get their job done.

To place customer satisfaction above all else.

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Connecting and Protecting Business Since 1994

Our passion is to provide you with the best service possible. We have a vested interest in your business, and view our relationship as a partnership.