Public Courses

Managing Stakeholders Effectively

The success of any project or endeavor is highly dependent on how good we manage those that are impacted by our actions. Managing Stakeholders Effectively is a two-day intensive course aimed to provide the participant with the skills and competencies needed to become effective at managing stakeholders. This course includes both the soft skills as well as industry accepted tools and techniques to manage stakeholders effectively.

At the end of this course, the participant should be able to:

Describe what is a stakeholder and stakeholder management

Perform stakeholder identification and analysis

Describe the importance of expectation setting, effective communications, negotiation, diplomacy, power, and the value of integrity in managing stakeholders

Apply the skills in managing stakeholders effectively to the workplace

Course Outline

DAY 1

Introduction

What is a stakeholder?

What is stakeholder management?

Identifying and Assessing stakeholders

Where to look for stakeholders?

Assessing the different stakeholder types

Supporter

Neutral

Unaware

Resistor

Activity – Identifying Stakeholder Types

Stakeholder Attributes

Power

Interest

Impact

Influence

Urgency

Legitimacy

The Power-Interest Grid

Activity – Power – Interest Grid

The Salience Model

The Stakeholder Register

Online Activity – Kahoot!

Activity – Creating a Stakeholder Register

Managing Stakeholders

The Issue Log

Activity – The Issue Log

Expectation Setting

DAY 2

Effective Communications

What is communication?

The three C’s of communication

Active Listening

Cultural Awareness

Managing Meetings

Activity – Written Communications

Activity – Oral Communications

Negotiation

Activity – Negotiation Role Play

Forms of Power

Diplomacy

The value of Integrity

Online Activity – Kahoot!

Activity – Role Playing

Summary and Wrap Up

Who should attend

Project Managers and Project Leaders

Community Relations Officers

Public Relations Officers

Employee Communications Officers

Anyone who deals with multiple stakeholders either internally or externally