Transformation programme

In a 2008 global study, IBM found that the #1 challenge for
change management was 'mindsets and attitudes'. And that
the two most effective solution strategies were 'Senior
Management Sponsorship' and 'Employee Involvement'.

Anand has facilitated 'action workshops' with leadership
teams (starting at the top) of many organisations - that
have led to institutionalisation of customer-centricity
within the organisation.

Empower managers with service management
tools

A central challenge to customer centricity is that
everything about it sounds like 'common sense' and simple.
But, as every seeker of a healthy life who's been told 'eat
better, exercise more' knows - 'simple' is not always
'easy'!

Managers need specific tools and methods to make
customer-centricity a reality at the workplace. Anand
brings to the table a treasure-trove of proven practical
tips and techniques - robust because they are based on a
meld of services management body of knowledge, and
real-life success stories.

Create shared alignments, mindsets

Organisations with existing customer centricity programmes
would require all employees to get 'on board', to align to
the idea of customer centricity, to work with mindsets
orientated towards customers.

With Anand's workshops designed to help reflect,
brainstorm, share, and commit ... the organisation's goals
are faster and easier achieved.