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RedOwl Technology Ltd. is pleased to announce the shortlisting of their customer, Farrow & Ball for the Customer Contact Innovation Award 2012. The awards run by the Professional Planning Forum, will be announced at their Customer Contact Planning conference in Blackpool in April.

A leader in workforce optimisation, RedOwl, helps companies to transform the competitiveness of their operations by driving step changes in productivity. Designed specifically to address the challenges of Back Office, Shared Services and Field Service operations, Cloud based RedOwl ensures optimal resource plans and embeds behavioural change to drive out significant otherwise ‘lost’ capacity which can be used to add value to the organisation.

Farrow & Ball, a manufacturer of paint and wallpaper was shortlisted due to the outstanding results they achieved in a short space of time. As part of the submission they had to demonstrate how the changes they implemented produced measurable results. The initial results achieved included:-

• An ROI of 581% and a payback period of just 2.5 months.
• 43% capacity released by improving effectiveness from 51% to 95%
• Increased average sales orders by 14%

Farrow & Ball used a combination of RedOwl and LEAN process improvement techniques to deliver significant process improvements and were assisted by specialist consulting firm, Trinity Horne, who provided training, mentoring and coaching to the team.

Speaking about their shortlisting Clare Atkin, Head of Customer Services at Farrow & Ball said, Farrow & Ball is a special place to work, steeped in tradition and heritage with a true passion for its products, employees and not least its customers. From the off we were determined to embed the skills and behaviour required to drive sustainable improvement that would bring our customers a service benefit. The team have worked amazingly hard and continue to impress me with their level of commitment and engagement for doing the right thing for the customer.

We could not have done it as effectively or with such speed if we had not had the combination of a people centric approach and a smart system, RedOwl. It has brought insight to our operation, informed our change programme and helped us influence across the business.

“I want to congratulate the team at Farrow & Ball, this nomination is a terrific reward for all their hard work.” Says Julian Harper, CEO RedOwl. “We are seeing that many of our customers generate very quick returns on their investment, and as this success shows the combination of our workforce optimisation system with LEAN practices can take results to another level.”

Clare Atkin from Farrow & Ball will be joining RedOwl CEO Julian Harper on a webinar entitled “Back Office – Not Just a Question of Service”, during the webinar Clare will share more about how Farrow & Ball leveraged the company’s cloud based workforce optimisation solution as a key part of their project.

About Red Owl
RedOwl (myredowl.com) develops and markets cloud based workforce optimisation software for Back Office, Shared Services and Field Service operations. RedOwl’s mission is to transform the competitiveness of our customer’s operations by driving step changes in productivity through workforce optimisation. Designed from the ground up to meet the specific challenges of Back Office, Shared Services and Field Service operations, our solutions ensure optimal resource plans and embed behavioural change to drive out significant otherwise un-exploited productivity. We call this Capacity Released.

The RedOwl platform enables customers to be up and running and achieving significant, measureable returns in 8 weeks, with minimal impact on IT resources.

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