“Well, I think in our case, obviously we reinforced that we need to make sure we do the body reviews, especially for infants, for children. And to be suspicious. And to always kind of look at what is going on in the family. And I think those are the big changes. Actually, they are not changes. They are things that we were doing in the past,” says Morin.

It turns out he forgot about an important memo—one the city initially refused to release. It was issued a few days after Braxton’s death and it spells out changes in how social workers should do their jobs.

City emails obtained by NewsChannel 3 show Morin planned to call NewsChannel 3’s Mike Mather after his first interview to tell him about the memo, but backed out. Instead, he sent a letter to the wrong address. And when the letter was returned, a city staff member asked if he wanted it re-sent to the correct address.

“No,” he wrote. “Neither would I like to do a follow up.”

The story aired. Viewers were outraged, and according to city documents, the city scrambled to respond.

“Okay, this has now become urgent,” reads one city email. The documents show the day after the first story, several city staffers set up a meeting called, “Braxton Taylor Media Requests: Strategy Review.”

Other emails were more candid.

“Ouch.”

“This could be awkward.”

“Oh s**t.”

Bob Morin eventually did call. He wanted NewsChannel 3 to know about the memo. When asked why he first told stated that there were no changes, he said we caught him off guard in the parking lot.

He said to be honest, he wasn’t prepared, and he was a little flustered. That all sounded spontaneous and sincere, until we got the memo from the city, called “message points.”

You caught me off-guard last week when we talked in the parking lot. To be honest, I was not prepared and I was a little flustered.

At a follow-up interview at his office, Morin apologized, but it was not his idea.

The Deputy City Manager, Cindy A. Curtis all but pushed him into it.

She wrote to him: “Bob, I understand your reticence to do another interview. But it may behoove us to do so under very controlled circumstances.”

And that’s how the interview came to be. But no matter how we got here, Morin did promise a state review, including a full examination of what his staff did or didn’t do. And that is what the people who loved Braxton wanted all along.