Get answers to all your questions

Got a question about your policy? What about online payments or how to add extra cover? Well, you came to the right place. Progressive’s Help Desk provides comprehensive responses to all of your questions – saving you the time of sending an email or making a phone call.

Does my policy cover accessories or modifications?

If you purchase Comprehensive or Third Party Fire and Theft cover, modifications or accessories installed by the manufacturer or motor vehicle dealership as part of the original sale your vehicle are covered automatically.

If your modification or accessory was permanently installed by someone other than the manufacturer or motor vehicle dealership, as part of the original sale of your vehicle, then that modification or accessory is not covered under Comprehensive nor Third Party Fire and Theft cover unless you purchase After-Market Accessory cover.

This is an optional cover, which provides cover for up to $2,000 in after-market accessories. Cover is not available for the following items:

Body kits or body kit components

Engine performance enhancements

Non standard wheel sizes

Custom paintwork

Lowered suspension

Transmission alterations

For more information about our cover, please refer to the Cover sections in our Product Disclosure Statement.

Important: The “Progressive” name used in these web pages refers to the PD Insurance Agency Pty Ltd business, insured by the Hollard Insurance Company, and is no longer affiliated with Progressive Direct Insurance Company other than use of its name by Trademark Agreement.

* Average savings based on estimates provided to us by 351 customers who switched to Progressive from 1 January 2015 to 4 June 2015. Similar cover and excess as their prior car insurance.