How is the collaboration between the customer and mpex organized?

mpex installs the operating system on the servers, manages it, and performs regular security updates.

mpex's responsibility extends to the management of the operating system and generally involves the sole administrative access. Normally, customers have the access required to operate their application. Clear delineation of the relevant spheres of influence is important. The customer's sphere is the application itself, and the sphere of mpex is everything having to do with the operating system and its subsidiary components.