UX Design Foundations: Techniques and Tools

Online, Self-Paced

Course Description

A positive and effective user experience is crucial to the success of an application. In this course, you'll learn about implementation of research, design, prototyping, and testing strategies and tools. The course will cover tools such as user journeys, customer experience maps and persona profiles. You'll also learn about the role of an information architecture designer and how to prototype with sketches and wireframes. Finally, you will explore heuristic evaluation, user, and accessibility testing as part of a UX design solution.

Learning Objectives

Research for Design

start the course

describe the need to obtain business and user requirements for effective UX and outline the techniques for implementing a solution design based on these requirements

describe how to conduct user research for effective UX

describe how to use analytics as part of research for effective UX design solutions

Design Tools and Techniques

describe how to use ideation workshops to identify UX design questions and solution ideas

describe how to use task models to outline activities in a goal that a UI system should provide

describe how to outline user journeys through a UI

describe how to create and use customer experience maps for a system

describe the role of personas in effective UX design

Information Architecture Design

describe how card sorting can be used to design or evaluate information architecture for a system

describe an information architecture design

Prototyping Techniques

describe the role of prototyping as part of a design

describe how sketching can be used for fast concept prototyping

describe the role of wireframes in prototyping

describe guidelines for wireframes

Evaluation and Testing

describe the use of heuristic evaluation as part of a UX design solution

describe the use of usability testing as part of a UX design solution

describe the use of accessibility testing as part of a UX design solution

describe the use of social media for usability testing as part of a UX design solution

Practice: UX Techniques and Tools

implement research, design, and testing tools and strategies for a UX solution

Framework Connections

The materials within this course focus on the Knowledge Skills and Abilities (KSAs) identified within the Specialty Areas listed below. Click to view Specialty Area details within the interactive National Cybersecurity Workforce Framework.