How can they possibly say they replaced my rack and pinion due to a recall, reset a code and send me on my way. The next day steering locks up and dealer says they cant do nothing about it. Take it to another shop. Rack and pinion is not new. Horrible serviceMore

by 2017 FORD FUSION SE Owner on Oct 2018Verified Service

Very fast service. Had a recall in and out! Hope i dont have to go back, but if i do it will be here.

by 2016 FORD MUSTANG Owner on Sep 2018Verified Service

Fast service. Last minute appointment was given. Everyone very professional. Very clean store.

I have a question related to my brake situation, how could it be such a disaster,,weren't they examined, when I purchased the car,it would seem that wer an tear such as this would take some doing . The rotors were distoryed,pad were raggedy I 'm aware that riding ,slamming can destroy brakes rapidly. So what 's with that, we're they woren too much when I purchase the car.,also I brought the car into service 2 time, prior to this last time,
Was there no attention in those visits.?
IMore

by 2017 DODGE GRAND CARAVAN SE Owner on Jun 2018Verified Service

Great service and kind people

by 2015 FORD TRANSIT T-250 Owner on May 2018Verified Service

Good service , very friendly with the costumers

by 2015 FORD MUSTANG GT Owner on May 2018Verified Service

Never again take my vehicle back here. Had it in for warranty work to repaint hood. Pick it up and bumper is destroyed, I get called a f****** liar by randy the service manager. They ended up replacing it due to a porter hitting it with a parts truck. I try to trade the vehicle in, for a different vehicle only to realize Bill Kay reported it to CarFax as damage reported. I wont ever buy a vehicle from here and definitely will never have my vehicle serviced at this facility. Terrible service.More

by 2015 FORD MUSTANG GT Owner on Mar 2018Verified Service

Car was being serviced under warranty to have hood repainted due to corrosion. I come to pick up the car only the see that a porter also hit the bumper and that had to be replaced. I was called a liar by Randy the service manager, then found out somebody intact did hit my vehicle with a parts truck. I wont have my vehicle serviced here again nor will I ever think of buying a vehicle from Bill Kay.More

by 2015 FORD FOCUS ST Owner on Feb 2018Verified Service

it was okay I suppose. cars fixed

by 2015 FORD TAURUS LIMITED Owner on Feb 2018Verified Service

Great service Great Dealer

by 2016 FORD MUSTANG Owner on Dec 2017Verified Service

Fast service, even washed the car.

by 2006 FORD EXPLORER EDDIE BAUER Owner on Oct 2017Verified Service

Car was finished 2 days late. $300 in last minute charges. No communication on delays from service department. Cigarette butts on the floor when it was picked up. Very disappointed!

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