Strategies to help your team achieve optimal performance improving customer experience and your bottom line

• The fundamentals of the psychology of success• Identify the “Winning Formula” and apply it• 4 secrets to “Leveling Up” your game• 3 keys to unlock optimum performance• A proven system for success... not theory

Presented by Willard Barth, author of The Anatomy of Transformation, and a nationally recognized speaker and expert on business leadership,emphasizing personal and professional development for your employees.

Certification Benefits: During this certification you will learn how to uncover the hidden potential within every area of your operation and create a duplicable process that can be taught to all of your staff. This training will teach you the skills to be able to create significant results, using a proven formula that follows a step by step process that is also fun! When you’ve completed this certification, you will have complete certainty that what you have learned works!

An invaluable presentation on the ways to win the credit card chargeback battle

• Setting systems in place to stop chargebacks• Recognizing credit card fraud• Back-up evidence, from video to thumbprints• Training staff on the do’s and dont’s• Utilizing all of your credit card system’s protection featuresPresented by Electronic Merchant Systems (EMS), for more than 30 years the leader in payment processing and merchant services,and a variety of eCommerce and mobile payment solutions.

Certification Benefits: The most obvious benefit to club owners and operators is saving money by not having to pay chargebacks, fees and fines. Why not save money by preempting chargebacks and credit card fraud by setting up proper validation and screening processes in advance, and by knowing how to handle—and win—chargeback claims that do come in? An ounce of prevention is worth a pound of cure, and in the case of credit card chargebacks learning how top avoid them before they happen means keeping more revenue in your club’s profit column.

It sounds like the name of a laundry detergent, but the only thingit may be washing away is your club’s profits.The word is Dynamex.And just the sound of that word sends shivers down the spineof every adult nightclub owner in California.

Certification Benefits: The two most significant areas of insurance claims for a hospitality and entertainment business are “slips and falls,” and “use of force” claims. Use-of-force claims are entirely preventable—if your team is properly trained. Training certification in the area of “use of force” for your staff could mean the difference between qualifying for an insurance policy—or not, while also providing evidence in a possible lawsuit that you were responsible enough to have your security personnel trained properly.

An educational program to avoid over-serving and prevent intoxication and drunk driving

• The legal responsibilities for servers of alcohol• Proactive approaches to prevent alcohol misuse• Recognizing the signs of intoxication• Handling an over-served customer• Maintaining control of the environment

Presented by Health Communications, Inc., parent company of the industry’s leading education and training program for the responsible service, sale, and consumption of alcohol.

Certification Benefits: Liquor boards and local authorities tend to look favorably on establishments that incorporate Responsible Alcohol Server Education, which can lead to more lenient penalties in the event of an alcohol violation. It can also help an establishment protect itself from litigation, and can also result in reduced liability insurance premiums. For employees the certificate of completion makes them a more attractive job candidate; it can help them possibly avoid penalties and fines associated with illegal alcohol sales; and it can enhance their own personal legal protection.