Cabinet Swap

Would getting a cabinet swap be something that Plusnet could get done for me? I'm closer to one cabinet but connected to another. While the speeds are semi-decent, if two people are using the internet, the speeds drop substantially, to the point pictures take a while to load. My telephone line goes to the telephone pole which goes to my cabinet, but a neighbour who is on the same telephone pole goes to the closer cabinet and gets more than twice the speed I get! Please tell me its possible as I am ripping my hair out with not being able to do more than one thing at a time.

For info, I'm on the Bridgwater exchange and I'm on cabinet 41 but Cabinet 24 is closer.

I've gone through the help guides including using the test socket but that didn't alter the speed. I've got a new 5C master socket and the router is the only thing plugged into the socket with no extension sockets anywhere in the building.

Re: Cabinet Swap

Going back to the OP. To establish a sound case for a cabinet swap will almost certainly require giving Openreach an opportunity to diagnose and potentially fix the cause of the problem you are seeing.

I'd suggest you follow the process here to initiate and record the problem.