General terms & conditions

To place an order, choose one of the following methods:

Online: Enter your order directly on the World Wide Web. We provide a “shopping cart” to allow you to select products as you browse our website. When checking out, we provide a secure SSL session to protect your privacy including credit card information.

Telephone: Call toll free in the United States 1-803-788-2852 during the business hours of 9 am – 5 pm (EST) Monday through Friday.

For detailed product information, please check our website first. If you cannot find what you’re looking for, send us an email to nuthousesupps@gmail.com.

Payment Options:

We accept the following credit cards: Visa, MasterCard, American Express, and Discover. We also accept paypal on our website and can invoice for a phone or email order via paypal.

Shipping Options:

We pride ourselves on being able to process most orders within 24 hours of being received.

Please allow 5 to 10 days for delivery. We do take in to consideration special shipping concerns if you let us know ahead of time. Detailed shipping/tracking information will be sent to the customer via email once it is made available.

The United States Post Office will be the preferred shipping method for all orders. If you prefer UPS or Fedex please call to make an order over the phone and specify that you would like to choose UPS or Fedex as your shipping method. Extra shipping fees may apply if you choose UPS or Fedex as your shipping method.

None of the regular shipping carriers delivers on weekends or holidays. Do not include these days when estimating your expected delivery date. Once your order is shipped you will receive and email (if provided) with the tracking information. If you do not receive this information in a timely manner you may call (803) 788-2852 to check on the status of your package or email nuthousesupps@gmail.com.

There is no guarantee that your order will go out the day you order. If you have specified a One, Two, or Three Day delivery and are placing the order after 1pm EST, it is likely your order will be shipped the following business day.

Sales Tax:

Currently, only South Carolina residents are subject to sales tax collected by Nutrition Warehouse.

Damages and Shortages:

Merchandise damaged during shipping or shortages (missing items) must be reported to Nutrition Warehouse within 24 hours of receipt. We will contact the shipping company for visual inspection of the merchandise and box. We will then replace any confirmed damaged or missing merchandise.

Inspect all merchandise at the time of delivery before signing off with driver.

Damage occurring during shipment must be noted with the delivery driver in order to file a claim for damages. Failure to do so may result in a claim being rejected.

Keep all original cartons and merchandise as received.

Damage claims must be filed with the freight carrier before we can replace lost or damaged merchandise.

In the event that your shipment did not include a product that you ordered please contact us at (803) 788-2852 or by email at nuthousesupps@gmail.com. We will assess what was missing and why and then ship it out to you at our expense.

Returns:

All returns are welcomed by Nutrition Warehouse within 10 days of the orders ship date. Please contact us by phone (803) 788-2852 or by email nuthousesupps@gmail.com prior to returning your product so that we can give you correct instructions. Items for return must be un-opened with all safety seals still intact.

The customer will be responsible for the cost of shipping returned/exchanged items back to Nutrition Warehouse.

Back Orders:

We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products. If we are out of stock on a product that is ordered we will contact the customer and give them the following options. A) ship out the remaining products in the order immediately and the back ordered product when it becomes available. B) Hold the order until the backordered product is available. C) Refund the money for the back ordered product.

These policies are subject to change at any time without notice.

Prices subject to change without notice

Sales:

Nutrition Warehouse reserves the right to cancel any sale at any time without notice. We reserve the right to cancel and refund any order at any time. We will provide no substitutions for free or promotional items for sale.

Items purchase on sale that are returned for a refund will be refunded the sale price only.