We’re currently experiencing serious technical problems on the site, and as a result are unable to update the news – even though our market data is running as per normal. We sincerely apologise for any inconvenience caused and hope to be up and running again this evening. Thank you for your patience in this regard.
– David McKay (editor) & team

According to SARS, the problem is aggravated when taxpayers click multiple times as they try to view their return. SARS will be putting in a fix where all the buttons, including the calculator button, will be "greyed" while the form is still loading.

The revenue collection agency said it would also limit the number of clicks on each button to one.

"SARS apologises for the inconvenience caused to taxpayers, especially those who are willing to be compliant by filing their income tax returns early," it said.

"We are encouraged by a positive uptake in the number tax returns submitted via eFiling this year. After two days of eFiling, SARS has already received over half a million individuals who have logged on, of whom 297 488 requested their return and 18 8140 filed."

The agency announced earlier in the week that it was going to stagger the filing of returns. Taxpayers who use eFiling and the SARS MobiApp for smartphones and tablets to file their income tax returns from July 1 until December 4, 2019. Taxpayers who wish to use online filing for the first time may also register as from July 1.

Meanwhile, taxpayers who want to file their income tax returns at a SARS branch may do so from August 1 until October 31. This is a much shorter period than that allowed for users of eFiling and the the tax agency's app.