DELIVERY
Orders will only be processed on receipt of full payment.
Free collection can be arranged in Durban.
Orders ship within 5 -10 working days within South Africa only, however items made to order may take up to 4 weeks.
Parcels are sent via The Courier Guy , Door to door.
Please note that we do not ship to PO Box addresses.
Add other items to your order and courier only charged once
RETURNS / EXCHANGE
Should an item you receive not be what you ordered, please e-mail us within 5 days of receipt of the order and we will gladly arrange for a full refund or exchange provided the order is returned, unused and in it’s original packaging.
PLEASE NOTE that customised or personalised orders may not be refunded or exchanged.

We aim to please and need to hear from you if you are not totally satisfied with your purchase.

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Orders placed & paid for outside of the Hello Pretty platform aren't protected, supported or guaranteed by Hello Pretty. In the event that a seller become unresponsive or disappears, or doesn't supply your purchase after you've paid, or if your purchase gets lost in the mail, Hello Pretty cannot facilitate a refund or offer you any buyer protection, insurance, or assistance.