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Khanh Luu

Uusimmat kirjoitukset

The popularity of using online customer survey has grown strongly in the past few years. Companies send out their surveys every once in a while, and collect the data from their customers. However, it’s not unusual that this data is left untouched or luckier, it is analysed but the insight will go straight to archives. Does that sound familiar to you? If so, don’t worry because you are not alone.

It goes without saying in-app analytics is a must for your mobile strategy. It helps you understand how well your app is performing and which are the best and the worst features in the app. However, that’s only the tip of the iceberg. How do we know exactly how users feel about our app? Are they willing to take the app to their friends or for which reason they left our app to use a similar one? Apparently, in-app usage data can’t give you the answers in this situation unless you talk directly to the users.