Hi, I have ordered a new phone with a plan. I received my order today and I'm trying to make a self serve account but I can't find anything with my account number. Nothing on paper or through email. The only emails I have are the shipping order.

Hi there - do you still have you order number handy? If you can share that, we can look into the order and make sure that the account has been activated. Also, have you received an email inviting you to validate and set-up your self serve account? In order to initiate the account you will need to follow the steps provided in that email and cannot directly do so by visiting the site.

I have another question, it's about transferring my previous number. Is the service currently down? When I try to go to koodomobile.com/portmynumber I get "You don't have permission to access /account/selfserve/postpaid/P200735441351342803673 on this server."

Hi there - no known issue with this feature. It may have been linked to the fact that your account was just getting set-up and your self-serve validation was not completed yet. Have you tried since? If not, can you try again and let us know if you're still having issues?