{"body":"<p><em>Responsive Air™ means your bed adjusts to you, so you don’t have to think about it. </em></p>\n<p> </p>\n<p>SleepIQ<sup>®</sup> technology can monitor the air pressure in your bed throughout the night to maintain your Sleep Number<sup>®</sup> setting while you sleep. This article will cover what to expect when you have Responsive Air™ turned on:</p>\n<ul>\n<li>Turning Responsive Air™ on and off</li>\n<li>How Responsive Air™ works</li>\n<li>How often Responsive Air™ adjusts</li>\n<li>When Responsive Air™ doesn’t seem to be working</li>\n</ul>\n<p> </p>\n<h2><span class=\"wysiwyg-font-size-large\"><strong>Turning Responsive Air</strong>™<strong> On and Off</strong></span></h2>\n<p>Your bed will be delivered with Responsive Air™ turned off. Each sleeper can turn this on or off through Bed Controls.</p>\n<p> </p>\n<p>We recommend following the steps in the SleepIQ<sup>®</sup> app to <a href=\"https://www.sleepnumber.com/support/categories/204141568-Set-Up-Your-Bed/articles/230551727-How-to-find-your-Sleep-Number-setting\">find your Sleep Number<sup>®</sup> setting</a> when you get your bed. This will allow you to find and save your Sleep Number<sup>®</sup> setting. </p>\n<h2> </h2>\n<h2><span class=\"wysiwyg-font-size-large\"><strong>How Responsive Air</strong>™<strong> Works</strong></span></h2>\n<p>SleepIQ<sup>®</sup> technology will monitor the air pressure setting in your bed to keep you at your specified Sleep Number<sup>®</sup> setting throughout the night. This means your bed can respond to you if you change sleep positions. </p>\n<h2> </h2>\n<h2><span class=\"wysiwyg-font-size-large\"><strong>How Often Responsive Air</strong>™<strong> Adjusts</strong></span></h2>\n<p>Responsive Air™ adjusts when you first get in bed, while you sleep, and after both sleepers get out of bed for the day. If both sleepers have Responsive Air™ turned on, SleepIQ<sup>®</sup> technology will adjust one side of the bed at a time.</p>\n<p> </p>\n<p><strong>When you get in bed</strong></p>\n<p>Responsive Air™ will make the first adjustment within 10 minutes of the sleeper getting in bed. </p>\n<p> </p>\n<p><strong>While you sleep</strong></p>\n<p>Throughout the night, Responsive Air™ will check the pressure of each side of the bed once per hour, and will automatically inflate or deflate to adjust the air pressure of your bed if a change is detected. </p>\n<p> </p>\n<p><strong>When you wake up</strong></p>\n<p>Responsive Air™ will make one last adjustment after both sleepers are out of the bed for the day. </p>\n<p> </p>\n<h2><span class=\"wysiwyg-font-size-large\"><strong>When Responsive Air</strong><strong>™</strong> <strong>Doesn’t Seem to Be</strong> <strong>Working</strong></span></h2>\n<p><strong>General Tips</strong></p>\n<ul>\n<li>Make sure your bed is online. You can check the status of your bed in SleepIQ<sup>®</sup> settings. Read <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235812407-Reconnect-SleepIQ-\">Reconnect SleepIQ<sup>®</sup></a> for help getting back online.</li>\n<li>Go to Bed Controls to make sure you have Responsive Air™ turned on for your side of the bed.</li>\n</ul>\n<p> </p>\n<p>Responsive Air™ will not make adjustments when the head or foot of the bed is elevated higher than the Snore position. </p>\n<p> </p>\n<p>Responsive Air™ will adjust one side of the bed at a time.</p>\n<p> </p>\n<p>If your pump seems to be adjusting all the time it is possible that your bed has a slow leak. Check to make sure your air hoses are securely connected to your pump and both sides of the bed. If this does not resolve your issue please chat with us online or call us for further support. </p>","id":115000111913,"section_id":360001618254,"label_names":[],"promoted":false,"snUrl":"/support/articles/115000111913-What-is-Responsive-Air-Technology-","title":"What is Responsive Air™ Technology?"}

{"description":"Comprehensive support for the SleepIQ App to answer frequently asked questions, help control your Sleep Number mattress and understand your SleepIQ Score.","id":204218648,"name":"SleepIQ® App","sections":[{"articles":[{"body":"<p><em>Learn how to register your bed, so that you're ready for your first night in your new bed. </em></p>\n<h1>Before You Start</h1>\n<p>Here’s what you’ll need to register your SleepIQ account.</p>\n<ul>\n<li>Your smart phone or tablet. Read <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235239627-SleepIQ-Technology-Requirements\">SleepIQ Technology Requirements</a> to make sure your device will work with your bed. </li>\n<li>Your order number from your order confirmation email or your printed receipt.</li>\n<li>The email address you provided when you purchased your bed.</li>\n</ul>\n<h1>Registering Your SleepIQ Account </h1>\n<p>Follow these steps to register your new SleepIQ Account. See <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/360007715754-How-To-Set-Up-Your-New-Bed-on-the-SleepIQ-App\">How To Set Up A New Bed</a> if you recently purchased a new bed and already have an active SleepIQ Account. </p>\n<h3 class=\"wysiwyg-indent2\">1. Download the SleepIQ<sup>®</sup> app.</h3>\n<p class=\"wysiwyg-indent5\">Visit the App Store or Google Play to download and install the SleepIQ<sup>®</sup> app on your device. If you purchased your bed in store, you may have already downloaded the app.</p>\n<p class=\"wysiwyg-indent2\">2. Open the app.</p>\n<p class=\"wysiwyg-indent2\">3. Tap Start Sleeping Better</p>\n<p class=\"wysiwyg-indent5\">Follow the steps in the app to register your SleepIQ<sup>®</sup> account. You will be prompted to enter your order number and email address. If the you get an error check for typos or try entering your 10 digit phone number instead of your email address. </p>\n<p class=\"wysiwyg-indent2\">3. Add sleeper profiles to your account</p>\n<p class=\"wysiwyg-indent5\">Add your sleeper profile to select which side of the bed you sleep on, your sleep goal and other details. Make sure to add your sleep partner, so they can track their sleep and use the SleepIQ app too. </p>\n<p class=\"wysiwyg-indent4\"> </p>\n<p><iframe src=\"https://www.youtube.com/embed/WZTidUZcfgA\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe> </p>\n<p> </p>\n<p class=\"wysiwyg-indent4\"> </p>\n<h2>What to do after your bed arrives</h2>\n<p>When your bed is delivered, our Home Delivery technicians will assemble and connect your bed to your home Wi-Fi network. Make sure you know your Wi-Fi password on the day of delivery, so our technician can get your bed online. </p>\n<p>If you are setting up your bed yourself follow our helpful <strong><a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/360000163334-SleepIQ-System-Pairing-Guide\">Pairing Guide</a></strong> to get your bed online. Once your bed is online you'll be able to<a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/230552307-Understanding-your-SleepIQ-score\"> track your sleep</a> and use all the features of your new bed. </p>\n<h2> </h2>\n<h2>Helpful SleepIQ<sup>®</sup> Setup Tips</h2>\n<p>For help if you get stuck during any of these steps please read <a href=\"https://www.sleepnumber.com/support/categories/204141508-Fix-a-Problem/articles/115000113234-Troubleshooting-SleepIQ-Setup\">Troubleshooting SleepIQ Set-Up</a>. </p>","id":230551507,"section_id":360000911893,"label_names":["SleepIQ App","Register","How To Register","Email"],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/230551507-How-To-Register-Your-SleepIQ-Account","title":"How To Register Your SleepIQ® Account"},{"body":"<p>Follow these steps if you already have a SleepIQ account and you recently purchased a new bed.</p>\n<p>Follow <span class=\"wysiwyg-color-green\"><a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/230551507-Registering-Your-SleepIQ-Account\">How To Register</a></span> if this is your first bed with SleepIQ Technology. </p>\n<p>1. Log in to the SleepIQ<sup>®</sup> app.</p>\n<ul>\n<li>Trouble Logging In? Your user name is your email address. Tap Forgot Password to email yourself a link to reset your password. <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235763288-Reset-SleepIQ-account-password\">Click here</a> for instructions on how to reset your password.</li>\n</ul>\n<p>2. Tap Settings.</p>\n<p>3. Tap Account Settings.</p>\n<p>4. Tap Set Up Beds.</p>\n<p>5. Verify your bed's zip code.</p>\n<p>6. Add sleeper profiles.</p>\n<p>Your sleeper profile is everything SleepIQ needs to know about you track your sleep and generate your nightly SleepIQ Score. You'll select your side of the bed, your sleep goal and other details. Make sure to add your sleep partner, so they can track their sleep and use the SleepIQ app too. </p>\n<p>Related Articles</p>\n<p><a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/230551507-Registering-Your-SleepIQ-Account\">How To Register Your SleepIQ Account</a></p>\n<p><a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235763288-Reset-SleepIQ-account-password\">Reset SleepIQ Password</a></p>\n<p> </p>","id":360007715754,"section_id":360000911893,"label_names":["Setup Bed","Add Bed","Second Bed","Register Second Bed","Add Sleeper Profiles"],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/360007715754-How-To-Set-Up-Your-New-Bed-on-the-SleepIQ-App","title":"How To Set Up Your New Bed on the SleepIQ App"},{"body":"<p>The SleepIQ App lets you set up your SleepIQ account, control your bed and track your sleep. No matter what mobile phone or tablet you own we recommend keeping it up to date with the latest software version. The information below outlines the minimum requirements to use the SleepIQ app. </p>\n<p>You'll find requirements for:</p>\n<ol>\n<li>Smart Phone or Tablet</li>\n<li>Wi-Fi Connection</li>\n<li>Router Compatibility</li>\n</ol>\n<h1>1. Smart Phone or Tablet </h1>\n<p>You need the SleepIQ app to get the full benefits of your bed. The SleepIQ app is available on Apple or Android devices. </p>\n<h2>Android Devices</h2>\n<ul>\n<li>Phone or tablet running Android 5 or later.</li>\n<li>Bluetooth LE 4.0 or later. See additional Bluetooth requirements below.</li>\n<li>Get the SleepIQ app from the Google Play store.</li>\n</ul>\n<h2>Apple Devices</h2>\n<ul>\n<li>iPhone, iPad</li>\n<li>iOS 11 or later. See the following article on apple.com: <a href=\"https://support.apple.com/en-us/HT201685\">Check your iOS software version</a>.</li>\n<li>Bluetooth LE 4.0 or later. See additional Bluetooth requirements below.</li>\n<li>Get the SleepIQ app from the iTunes App Store.</li>\n</ul>\n<p>Note: The SleepIQ app does not work with Windows phones and tablets, Kindle tablets and Motorola phones. </p>\n<h3>Additional Bluetooth Low Energy (BLE) requirements for mobile phones or tablets.</h3>\n<ul>\n<li>Using the SleepIQ app on a device that doesn’t meet the Bluetooth requirement may cause compatibility issues with connecting your bed to Wi-Fi and controlling your bed.</li>\n<li>Most newer model Android or Apple devices have BLE, but checking the technical specifications on your device manufacturer’s website will help you be certain your phone or tablet has Bluetooth 4.0 or later.</li>\n</ul>\n<h2>Windows or Mac Computer</h2>\n<p>A smart phone or tablet is required to control your bed with the SleepIQ app, but you can view your sleep data and make changes to your SleepIQ account on your computer.</p>\n<h3>OS requirements:</h3>\n<ul>\n<li>Windows 7 or later</li>\n<li>Mac OS 10.9 or later</li>\n</ul>\n<h3>Browser requirements:</h3>\n<ul>\n<li>Firefox 40 or later</li>\n<li>Google Chrome 46 or later</li>\n<li>Internet Explorer 11 or later</li>\n<li>Safari 8 or later</li>\n</ul>\n<p class=\"wysiwyg-indent1\">To view your SleepIQ account, visit <a href=\"https://sleepiq.sleepnumber.com/#/#@0\">sleepiq.sleepnumber.com</a></p>\n<h1>2. Wi–Fi Connection </h1>\n<p>SleepIQ Technology requires Wi–Fi to set up and connect your bed, to track your sleep and use smart features like <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/115000111913-What-is-Responsive-Air-Technology-\">Responsive Air</a>. </p>\n<h2>Wi-Fi Network</h2>\n<p>Certain types of Wi-Fi connections are not compatible. SleepIQ technology cannot connect to a 5GHZ network or an open network. Read our article: <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/360009046333-Wi-Fi-Networks-That-Are-Not-Compatible-With-SleepIQ-Technology\">Wi-Fi Networks That Aren't Compatible With SleepIQ Technology</a> to learn about other types of Wi-Fi networks aren't supported.</p>\n<h2>Wi–Fi Password </h2>\n<p>Passwords are case sensitive and must be between 8 and 63 characters. Make sure you know your Wi-Fi password on the day of delivery, so our technician can connect your bed to Wi-Fi. </p>\n<h1>3. Router Compatibility</h1>\n<p>Most routers are compatible with SleepIQ Technology, but for the best connection experience we recommend:</p>\n<ul>\n<li>Router that is less than 5 years old.</li>\n<li>Strong Wi-Fi signal strength in your bedroom. </li>\n</ul>\n<h2>Router Security Settings </h2>\n<p>We recommend setting your router to the default security settings.</p>\n<p>If you use MAC filtering you’ll need to add your bed’s MAC address to your network before your bed can be connected to your home Wi-Fi network. You can locate your product MAC address after your bed is delivered. The MAC address is located on the product label on the bottom of the Firmness Control system (pump) and is a string of letters or number beginning with CC or 64. </p>\n<h2>Tested Routers</h2>\n<p>SleepIQ Technology requires a 2.4GHZ setting to connect to your home WiFi network. SleepIQ cannot connect to a 5GHz network. Please contact the manufacturer of your router for support checking or setting your router broadcast signal.</p>\n<p>Use this table to find a list of routers that have been tested and found to be compatible with SleepIQ Technology. </p>\n<table width=\"659\">\n<tbody>\n<tr>\n<td width=\"104\">\n<h2><span class=\"wysiwyg-color-blue\">Brand</span></h2>\n</td>\n<td width=\"158\">\n<h2><span class=\"wysiwyg-color-blue\">Model</span></h2>\n</td>\n<td width=\"397\">\n<h2><span class=\"wysiwyg-color-blue\">Description</span></h2>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>2Wire</p>\n</td>\n<td width=\"158\">\n<p>1800HG</p>\n</td>\n<td width=\"397\">\n<p>HyperG Gateway Broadband Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Airlink+</p>\n</td>\n<td width=\"158\">\n<p>AR315W</p>\n</td>\n<td width=\"397\">\n<p>Wireless Router 802.11g 54 Mbps</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Apple</p>\n</td>\n<td width=\"158\">\n<p>A1354</p>\n</td>\n<td width=\"397\">\n<p>AirPort Extreme Base Station 802.11n</p>\n<p>Wireless Access Point</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Apple</p>\n</td>\n<td width=\"158\">\n<p>A1521</p>\n</td>\n<td width=\"397\">\n<p>1331 Mbps 3-Port Gigabit Wireless AC</p>\n<p>Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Apple</p>\n</td>\n<td width=\"158\">\n<p>A1077 M9397LL/A</p>\n</td>\n<td width=\"397\">\n<p>Airport Extreme Base Station WiFi Wireless</p>\n<p>Network Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>ARRIS</p>\n</td>\n<td width=\"158\">\n<p>SBR-AC1750</p>\n</td>\n<td width=\"397\">\n<p>Surfboard Wi-Fi Router 802.11ac Dual Band</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Asus</p>\n</td>\n<td width=\"158\">\n<p>RT-N12</p>\n</td>\n<td width=\"397\">\n<p>Wireless-N300 Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>ASUS</p>\n</td>\n<td width=\"158\">\n<p>RT-ACRH17</p>\n</td>\n<td width=\"397\">\n<p>Wireless Dual Band Gigabit Router</p>\n<p>Wireless-AC1700</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Asus</p>\n</td>\n<td width=\"158\">\n<p>RT-N66U</p>\n</td>\n<td width=\"397\">\n<p>Dual Band 3x3 Wireless-N900 Gigabit</p>\n<p>Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>ASUS</p>\n</td>\n<td width=\"158\">\n<p>WL-500g</p>\n</td>\n<td width=\"397\">\n<p>802.11b/g Multi- Functional Wireless</p>\n<p>Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>ASUS</p>\n</td>\n<td width=\"158\">\n<p>RT-AC1200</p>\n</td>\n<td width=\"397\">\n<p>802.11ac Dual-band USB Router Wireless-</p>\n<p>AC1200</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Asus</p>\n</td>\n<td width=\"158\">\n<p>RT-N65U</p>\n</td>\n<td width=\"397\">\n<p>Dual Band Wireless- N750 Wireless Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>ASUS</p>\n</td>\n<td width=\"158\">\n<p>WL-530gV2</p>\n</td>\n<td width=\"397\">\n<p>Pocket 4-Port Router 54MBPS</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Belkin</p>\n</td>\n<td width=\"158\">\n<p>F9K1001</p>\n</td>\n<td width=\"397\">\n<p>N150 Wi-Fi Router Dual Band</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Belkin</p>\n</td>\n<td width=\"158\">\n<p>802.11G</p>\n</td>\n<td width=\"397\">\n<p>G WLAN Router 54 Mbit</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Belkin</p>\n</td>\n<td width=\"158\">\n<p>F7D7302 V1</p>\n</td>\n<td width=\"397\">\n<p>Share N300 802.11n Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Belkin</p>\n</td>\n<td width=\"158\">\n<p>F5D8236ed4</p>\n</td>\n<td width=\"397\">\n<p>N Wireless 802.11b/g/n Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Belkin</p>\n</td>\n<td width=\"158\">\n<p>F7D7301</p>\n</td>\n<td width=\"397\">\n<p>Share Max N300 Wireless N Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Belkin</p>\n</td>\n<td width=\"158\">\n<p>F7D2301</p>\n</td>\n<td width=\"397\">\n<p>Surf Wireless Router N300</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Belkin</p>\n</td>\n<td width=\"158\">\n<p>F9K1124V1</p>\n</td>\n<td width=\"397\">\n<p>AC1900 Wi-Fi Dual- Band AC+ Gigabit</p>\n<p>Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Belkin</p>\n</td>\n<td width=\"158\">\n<p>F7D1301tt v1</p>\n</td>\n<td width=\"397\">\n<p>Basic High-Performace Networking Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Belking</p>\n</td>\n<td width=\"158\">\n<p>F5D7231-4</p>\n</td>\n<td width=\"397\">\n<p>Belkin F5D7231-4 Wireless G Router</p>\n<p>HWv2</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Belking</p>\n</td>\n<td width=\"158\">\n<p>F5D7231-4</p>\n</td>\n<td width=\"397\">\n<p>Belkin F5D7231-4 Wireless G Router</p>\n<p>HWv1</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Brand</p>\n</td>\n<td width=\"158\">\n<p>Model</p>\n</td>\n<td width=\"397\">\n<p>Description</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Buffalo</p>\n</td>\n<td width=\"158\">\n<p>WBR2-GS45</p>\n</td>\n<td width=\"397\">\n<p>125* High speed mode wireless cable/dsl</p>\n<p>Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Buffalo</p>\n</td>\n<td width=\"158\">\n<p>WZR-HP-AG300H</p>\n</td>\n<td width=\"397\">\n<p>AirStation Nfiniti Wireless-N Router &amp;</p>\n<p>Access Point</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Buffalo</p>\n</td>\n<td width=\"158\">\n<p>WHR-HP-G54</p>\n</td>\n<td width=\"397\">\n<p>Wireless-G MIMO Performace Router &amp;</p>\n<p>Access Point</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Buffalo</p>\n</td>\n<td width=\"158\">\n<p>Airstation</p>\n</td>\n<td width=\"397\">\n<p>Wireless Broadband Base Station-G</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Buffalo</p>\n</td>\n<td width=\"158\">\n<p>WHR-HP-GN</p>\n</td>\n<td width=\"397\">\n<p>AirStation Wireless N150 Router &amp; Access</p>\n<p>Point IEEE802.11N</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>CDR King</p>\n</td>\n<td width=\"158\">\n<p>WR-NET-047-LO</p>\n</td>\n<td width=\"397\">\n<p>Wireless-N AP/Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Cisco</p>\n</td>\n<td width=\"158\">\n<p>E2100L</p>\n</td>\n<td width=\"397\">\n<p>Advanced Wireless-N Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Cisco/Linksys</p>\n</td>\n<td width=\"158\">\n<p>WRT320N</p>\n</td>\n<td width=\"397\">\n<p>Dual Band Wireless N Gigabit Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>D-link</p>\n</td>\n<td width=\"158\">\n<p>DWL-G730AP</p>\n</td>\n<td width=\"397\">\n<p>AirPlus G High Speed 2.4GHz 802.11g</p>\n<p>Wireless Router/AP</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>D-link</p>\n</td>\n<td width=\"158\">\n<p>DI-524</p>\n</td>\n<td width=\"397\">\n<p>Wireless router - 802.11b/g</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>D-Link</p>\n</td>\n<td width=\"158\">\n<p>DIR-879</p>\n</td>\n<td width=\"397\">\n<p>GXO AC1900 Dual</p>\n<p>Band Wi-Fi Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>D-link</p>\n</td>\n<td width=\"158\">\n<p>DWL-2100AP</p>\n</td>\n<td width=\"397\">\n<p>AirPlus Xtereme G Wireless 108G Access</p>\n<p>Point</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>D-link</p>\n</td>\n<td width=\"158\">\n<p>WBR-2310</p>\n</td>\n<td width=\"397\">\n<p>Rangebooster G Wireless Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>D-link</p>\n</td>\n<td width=\"158\">\n<p>DIR-300</p>\n</td>\n<td width=\"397\">\n<p>54Mbps Wireless-G 4- Port Network Router</p>\n<p>w/Firewall</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>D-link</p>\n</td>\n<td width=\"158\">\n<p>WBR-1310</p>\n</td>\n<td width=\"397\">\n<p>Wireless G Router 4- Port 10/100 Switch</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>D-Link</p>\n</td>\n<td width=\"158\">\n<p>DIR-615</p>\n</td>\n<td width=\"397\">\n<p>Wireless N 300 Router 802.11N</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>D-link</p>\n</td>\n<td width=\"158\">\n<p>DI-624</p>\n</td>\n<td width=\"397\">\n<p>AirPlus Xtereme G Wireless Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>D-Link</p>\n</td>\n<td width=\"158\">\n<p>DIR-655</p>\n</td>\n<td width=\"397\">\n<p>Wireless N Gigabit Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>EnGenius</p>\n</td>\n<td width=\"158\">\n<p>ECB9500</p>\n</td>\n<td width=\"397\">\n<p>11N Wireless Gigabit Client Access Point /</p>\n<p>Bridge</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Gigaset</p>\n</td>\n<td width=\"158\">\n<p>SE551</p>\n</td>\n<td width=\"397\">\n<p>WLAN dsl/cable Wireless Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>HooToo</p>\n</td>\n<td width=\"158\">\n<p>HT-TM02</p>\n</td>\n<td width=\"397\">\n<p>TripMate Nano Travel Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>HP</p>\n</td>\n<td width=\"158\">\n<p>V-M200/RSVLC-1001</p>\n</td>\n<td width=\"397\">\n<p>802.11n Wireless Access Point</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Kasda</p>\n</td>\n<td width=\"158\">\n<p>KW6515</p>\n</td>\n<td width=\"397\">\n<p>AC1200M Dual Band Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>LB-Link</p>\n</td>\n<td width=\"158\">\n<p>BL-W1210M</p>\n</td>\n<td width=\"397\">\n<p>Wireless Dual Band Router AC1200</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Level One</p>\n</td>\n<td width=\"158\">\n<p>WBR-6000</p>\n</td>\n<td width=\"397\">\n<p>N_One Wireless 802.11b/g/n Broadband Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>LevelOne</p>\n</td>\n<td width=\"158\">\n<p>WSK-1000</p>\n</td>\n<td width=\"397\">\n<p>54Mbps StarterKit WBR-3408 WLAN</p>\n<p>Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>LG-Ericsson</p>\n</td>\n<td width=\"158\">\n<p>WAP-2080</p>\n</td>\n<td width=\"397\">\n<p>iPECS Dual Band Wireless Access Point</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Linksys</p>\n</td>\n<td width=\"158\">\n<p>E4200v2</p>\n</td>\n<td width=\"397\">\n<p>Maximum Performance Dual-</p>\n<p>Band N900 Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Linksys</p>\n</td>\n<td width=\"158\">\n<p>BEFW11S4</p>\n</td>\n<td width=\"397\">\n<p>Wireless B Broadband Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Linksys</p>\n</td>\n<td width=\"158\">\n<p>WRT160N</p>\n</td>\n<td width=\"397\">\n<p>Ultra RangePlus Wireless-N 802.11b/g/n</p>\n<p>Broadband Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Linksys</p>\n</td>\n<td width=\"158\">\n<p>EA4500</p>\n</td>\n<td width=\"397\">\n<p>Dual Band Smart Wi-Fi Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Linksys</p>\n</td>\n<td width=\"158\">\n<p>WRT350N</p>\n</td>\n<td width=\"397\">\n<p>Wireless-N Gigabit Router with Storage</p>\n<p>Link</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Linksys</p>\n</td>\n<td width=\"158\">\n<p>EA3500</p>\n</td>\n<td width=\"397\">\n<p>N750 Wireless Dual Band Smart Wi-Fi</p>\n<p>Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Linksys</p>\n</td>\n<td width=\"158\">\n<p>WRT54G</p>\n</td>\n<td width=\"397\">\n<p>Wireless-G Broadband Router with 4 Port</p>\n<p>Switch</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Linksys</p>\n</td>\n<td width=\"158\">\n<p>E3000</p>\n</td>\n<td width=\"397\">\n<p>Linksys E3000 High Performance Wireless-</p>\n<p>N Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Linksys</p>\n</td>\n<td width=\"158\">\n<p>EA7400</p>\n</td>\n<td width=\"397\">\n<p>AC1750 Referbished Wi-Fi Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Linksys</p>\n</td>\n<td width=\"158\">\n<p>WRT54GL</p>\n</td>\n<td width=\"397\">\n<p>Wireless-G Broadband Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Linksys</p>\n</td>\n<td width=\"158\">\n<p>E2500</p>\n</td>\n<td width=\"397\">\n<p>N600 Dual Band WiFi Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Linksys</p>\n</td>\n<td width=\"158\">\n<p>EA6200</p>\n</td>\n<td width=\"397\">\n<p>AC900 Dual-Band Wi-Fi AC Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Linksys</p>\n</td>\n<td width=\"158\">\n<p>WRT54GC</p>\n</td>\n<td width=\"397\">\n<p>54MBPS 2.5GHZ WPA</p>\n<p>4Port</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Linksys</p>\n</td>\n<td width=\"158\">\n<p>EA6350</p>\n</td>\n<td width=\"397\">\n<p>AC1200+ Dual-Band Smart Wi-Fi Gigabit</p>\n<p>Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Linksys</p>\n</td>\n<td width=\"158\">\n<p>WRT160N</p>\n</td>\n<td width=\"397\">\n<p>Ultra RangePlus Wireless-N 802.11b/g/n</p>\n<p>Broadband Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Linksys</p>\n</td>\n<td width=\"158\">\n<p>EA2750</p>\n</td>\n<td width=\"397\">\n<p>N600 DUAL-BAND WI- FI ROUTER</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Medialink</p>\n</td>\n<td width=\"158\">\n<p>MLWR-AC1200</p>\n</td>\n<td width=\"397\">\n<p>AC1200 Wireless Gigabit Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Microsoft</p>\n</td>\n<td width=\"158\">\n<p>MN-700</p>\n</td>\n<td width=\"397\">\n<p>Broadband Networking Wireless Base Station</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Netgear</p>\n</td>\n<td width=\"158\">\n<p>WNR3500L</p>\n</td>\n<td width=\"397\">\n<p>N300 Wireless Gigabit Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Netgear</p>\n</td>\n<td width=\"158\">\n<p>WGR614</p>\n</td>\n<td width=\"397\">\n<p>Wireless cabel/DSL Router, 54 Mbit/s</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Netgear</p>\n</td>\n<td width=\"158\">\n<p>WPN824</p>\n</td>\n<td width=\"397\">\n<p>RangeMax Wireless Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Netgear</p>\n</td>\n<td width=\"158\">\n<p>WGU624</p>\n</td>\n<td width=\"397\">\n<p>Double 108 Mbps Wireless Router</p>\n<p>(A/B/G)</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Netgear</p>\n</td>\n<td width=\"158\">\n<p>WNR854T</p>\n</td>\n<td width=\"397\">\n<p>RangeMax Next Wireless-N 802.11 300</p>\n<p>Router- Gigabit Edition</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Netgear</p>\n</td>\n<td width=\"158\">\n<p>KWGR614</p>\n</td>\n<td width=\"397\">\n<p>Open Source Wireless- G Router 802.11b/g</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Netgear</p>\n</td>\n<td width=\"158\">\n<p>WN604</p>\n</td>\n<td width=\"397\">\n<p>Wireless-N 150 Access Point</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Netgear</p>\n</td>\n<td width=\"158\">\n<p>WG602NA</p>\n</td>\n<td width=\"397\">\n<p>54Mbps Wireless-G Access Point</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Netgear</p>\n</td>\n<td width=\"158\">\n<p>WPN802NA</p>\n</td>\n<td width=\"397\">\n<p>Ragemax Wirelss Access Point</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Netgear</p>\n</td>\n<td width=\"158\">\n<p>WGT624</p>\n</td>\n<td width=\"397\">\n<p>108 Mbps Wireless Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Netgear</p>\n</td>\n<td width=\"158\">\n<p>WN802Tv2</p>\n</td>\n<td width=\"397\">\n<p>Wireless N Access Point</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Netgear</p>\n</td>\n<td width=\"158\">\n<p>WNDR3300</p>\n</td>\n<td width=\"397\">\n<p>RangeMax Dualband Wireless-N 300 Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Netgear</p>\n</td>\n<td width=\"158\">\n<p>WNR2000</p>\n</td>\n<td width=\"397\">\n<p>Wireless-N 802.11b/g/n 300</p>\n<p>Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Netgear</p>\n</td>\n<td width=\"158\">\n<p>WGT634U</p>\n</td>\n<td width=\"397\">\n<p>108 Mbps Wireless Media Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Netgear</p>\n</td>\n<td width=\"158\">\n<p>WG602NA</p>\n</td>\n<td width=\"397\">\n<p>54Mbps Wireless-G Access Point</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Netgear</p>\n</td>\n<td width=\"158\">\n<p>WPN824</p>\n</td>\n<td width=\"397\">\n<p>RangeMax WLAN Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Netgear</p>\n</td>\n<td width=\"158\">\n<p>WGR101NA</p>\n</td>\n<td width=\"397\">\n<p>1-Port 10/100 Wireless G Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Tenda</p>\n</td>\n<td width=\"158\">\n<p>AC6</p>\n</td>\n<td width=\"397\">\n<p>AC1200 Smart Dual- Band Wifi Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>TP-Link</p>\n</td>\n<td width=\"158\">\n<p>TL-WA901ND</p>\n</td>\n<td width=\"397\">\n<p>300 Mbps Advanced Wireless N Access</p>\n<p>Point</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>TP-Link</p>\n</td>\n<td width=\"158\">\n<p>TL-WR740N</p>\n</td>\n<td width=\"397\">\n<p>150 Mbps Wireless N router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>TP-Link</p>\n</td>\n<td width=\"158\">\n<p>TL-WDR4300</p>\n</td>\n<td width=\"397\">\n<p>N750 Wireless Dual Band Gigabit Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>TP-Link</p>\n</td>\n<td width=\"158\">\n<p>TL-WA500G</p>\n</td>\n<td width=\"397\">\n<p>54Mbps eXtended Range Wireless G</p>\n<p>Access Point</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>tp-link</p>\n</td>\n<td width=\"158\">\n<p>Archer C9</p>\n</td>\n<td width=\"397\">\n<p>AC1900 Dual Band Gigabit Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>TRENDnet</p>\n</td>\n<td width=\"158\">\n<p>TEW-432BPR</p>\n</td>\n<td width=\"397\">\n<p>54Mbps Wireless G Broadband Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>TRENDnet</p>\n</td>\n<td width=\"158\">\n<p>TEW-818DRU</p>\n</td>\n<td width=\"397\">\n<p>AC1900 Dual Band Wireless Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>WAVLINK</p>\n</td>\n<td width=\"158\">\n<p>WL-WN530A3</p>\n</td>\n<td width=\"397\">\n<p>AC1200 Wireless Dual Band Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>WAVLINK</p>\n</td>\n<td width=\"158\">\n<p>WL-WN529R2P</p>\n</td>\n<td width=\"397\">\n<p>300Mbps Smart Wi-Fi Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Xiaomi</p>\n</td>\n<td width=\"158\">\n<p>MiR3</p>\n</td>\n<td width=\"397\">\n<p>Mi Router 3 Gigabit Wi-Fi Router AC1200</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>ZyXEL</p>\n</td>\n<td width=\"158\">\n<p>P-330W</p>\n</td>\n<td width=\"397\">\n<p>802.11g Wireless Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>Zyxel</p>\n</td>\n<td width=\"158\">\n<p>NBG-415N</p>\n</td>\n<td width=\"397\">\n<p>Draft 802.11n Wireless Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>ZyXEL</p>\n</td>\n<td width=\"158\">\n<p>MWR102</p>\n</td>\n<td width=\"397\">\n<p>3-in-1 Wireless Pocket Router</p>\n</td>\n</tr>\n<tr>\n<td width=\"104\">\n<p>ZyXEL</p>\n</td>\n<td width=\"158\">\n<p>X-550</p>\n</td>\n<td width=\"397\">\n<p>Xtrememimo 802.11G MIMO Wireless</p>\n<p>Broadband Router</p>\n</td>\n</tr>\n</tbody>\n</table>","id":235239627,"section_id":360000911893,"label_names":[],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/235239627-SleepIQ-Technology-Compatibility-Requirements","title":"SleepIQ® Technology Compatibility Requirements"},{"body":"<p>A Wi-Fi connection is required to set up SleepIQ Technology and get the full benefits of your bed. </p>\n<p>Certain types of Wi-Fi networks are not compatible. This article outlines the different types of Wi-Fi networks and explains which Wi-Fi connections are not compatible with SleepIQ Technology. </p>\n<h2>You'll find information on:</h2>\n<ul>\n<li>Mobile hotspots</li>\n<li>Guest networks and open networks</li>\n<li>5GHZ Wi-Fi networks</li>\n<li>Captive portal networks</li>\n<li>Hidden Networks </li>\n</ul>\n<p>Read our article on <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235239627-SleepIQ-Technology-Requirements\">SleepIQ Technology Requirements</a> for full details on mobile device, Wi-Fi and router compatibility requirements. </p>\n<h2>Mobile hotspots</h2>\n<ul>\n<li>You may be able to connect your bed to a mobile hotspot, but we don’t recommend it. Using a mobile hotspot can result in interrupted connections and inaccurate sleep data. SleepIQ Technology works best with a 24/7 internet connection. </li>\n</ul>\n<h2>Guest networks and open networks</h2>\n<ul>\n<li>SleepIQ Technology cannot connect to an open network. A Wi-Fi password is required to connect your bed to Wi-Fi. </li>\n</ul>\n<h2>5GHZ Wi-Fi networks</h2>\n<ul>\n<li>\n<p>SleepIQ Technology requires a 2.4GHZ setting to connect to your home WiFi network. 5GHZ networks are not supported and will not connect to SleepIQ Technology. Most newer routers broadcast both settings, but the only way to be sure of your network settings is to check with your internet service provider. </p>\n</li>\n</ul>\n<h2>Captive portal networks</h2>\n<ul>\n<li>Captive portal networks require you to sign in on a web page before connecting a device to the internet. This type of network is common in coffee shops and hotels. SleepIQ Technology is not able to connect to a captive portal network. </li>\n</ul>\n<h2>Hidden Networks </h2>\n<ul>\n<li>A hidden network is one that the owner has chosen to hide from devices scanning for an available Wi-Fi network. The SleepIQ app has the option to add a hidden Wi-Fi network during setup. This works for a 2.4GHZ hidden network. SleepIQ Technology will not detect or connect to a 5GHZ network, even if it is not a hidden network. Adding a 5GHZ network as a hidden network is not a work around. </li>\n</ul>\n<p> </p>","id":360009046333,"section_id":360000911893,"label_names":["network","wifi","Wi-Fi","compatibility"],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/360009046333-Wi-Fi-Networks-That-Are-Not-Compatible-With-SleepIQ-Technology","title":"Wi-Fi Networks That Are Not Compatible With SleepIQ® Technology"},{"body":"<div class=\"row\">\n<div class=\"bg-primary-blue padded-left-sm padded-right-sm padded-up-xl padded-down-xl bump-down\">\n<h2 style=\"color: #fff !important;\">for use with Apple or Android devices</h2>\n<h2 class=\"text-white\">Before You Start</h2>\n<ul>\n<li class=\"text-white\">Before pairing your new SleepIQ® system, assemble your new Sleep Number® bed. It will take approximately 10-20 minutes for you to pair your SleepIQ® system. If you have any questions, please call us at 888-484-9263.</li>\n<li class=\"text-white\">Know your network and have your Wi-Fi password handy.</li>\n</ul>\n</div>\n<picture class=\"responsive-image\"> <source srcset=\"https://www.sleepnumber.com/assets/img/sleepiq/SIQ2.4_Panel3.jpg\" media=\"(min-width: 768px)\"></source> <img src=\"https://www.sleepnumber.com/assets/img/support/img_5195_login.png\" alt=\"\"> </picture>\n<div class=\"col-xs-12\">\n<div class=\"bump-down padded-left-sm padded-right-sm\">\n<h2 class=\"text-weight-roman font-size-m text-primary-blue\">You'll also need:</h2>\n<ul>\n<li class=\"text-weight-roman font-size-m text-primary-blue\">An Apple or Android device with the latest operating system.</li>\n<li class=\"text-weight-roman font-size-m text-primary-blue\">An active SleepIQ® account.</li>\n<li class=\"text-weight-roman font-size-m text-primary-blue\">The SleepIQ® app from the App Store or Google Play.</li>\n</ul>\n</div>\n</div>\n<div class=\"bump-down\">\n<div class=\"col-xs-12\">\n<h3 class=\"text-weight-roman font-size-m text-primary-blue\">Connecting your bed to your home Wi-Fi network</h3>\n</div>\n<div class=\"col-xs-12\">\n<p>1. Turn on your mobile device’s Bluetooth.</p>\n<p>2. Ensure that your bed is plugged into a power source.</p>\n<p>3. Open the SleepIQ® app on your mobile device and log in with the SleepIQ account information you previously set up during account registration.</p>\n<ul>\n<li>Still need to register your account? Choose “Start Sleeping Better and <a href=\"https://www.youtube.com/watch?v=WZTidUZcfgA\">click here</a> to watch an easy-to-follow video on registration and sleeper profile setup.</li>\n</ul>\n<p><img src=\"https://www.sleepnumber.com/assets/img/support/img_5195_login.png\" alt=\"\"></p>\n<p>4. Choose “Setup My Bed” to connect your bed to Wi-Fi.</p>\n<img src=\"https://www.sleepnumber.com/assets/img/support/img_5240_landingpage.png\" alt=\"\">\n</div>\n<div class=\"col-xs-12\">5. Make sure you are next to your bed. The App will guide you through pairing your bed. <a style=\"background-color: #ffffff;\" href=\"https://www.youtube.com/watch?v=79l3xJwTV3M\">Click here</a> to watch an easy-to-follow video on pairing your SleepIQ® system. <img src=\"https://www.sleepnumber.com/assets/img/support/img_0125_pair.png\" alt=\"\">\n</div>\n<div class=\"col-xs-12\">6. The SleepIQ® app will complete several processes to connect your bed to your home Wi-Fi network. <img src=\"https://www.sleepnumber.com/assets/img/support/10-network-status-all-set-iphone-6.png\" alt=\"\">\n<div class=\"col-xs-12\"> </div>\n<div class=\"col-xs-12\">7. The five LED lights on the Firmness Control system will blink and flash during the connection process shown in the step above. This may take a few minutes.* Five solid LED lights indicate you are connected to your home Wi-Fi network.</div>\n<div class=\"col-xs-12 bump-down bump-up-xl\">\n<br>\n<p>*If the App fails to connect, tap Retry to complete pairing. After 2 attempts, if any lights remain unlit or continue to blink, visit <a href=\"https://www,sleepnumber.com/chat\">sleepnumber.com/chat</a> to chat with one of our sleep professionals, review the FAQs online at sleepnumber.com or call us at <a href=\"tel:8772527813\">877-252-7813</a>.</p>\n</div>\n<div class=\"col-xs-12 bump-down-xl bump-up-xl\">\n<p class=\"ss-icon ss-icon-sn-logo text-center db margin-centering\"> </p>\n</div>\n</div>\n</div>\n</div>","id":360000163334,"section_id":360000911893,"label_names":[],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/360000163334-How-To-Connect-Your-Bed-To-Wi-Fi-","title":"How To Connect Your Bed To Wi-Fi "},{"body":"<p>During pairing, the SleepIQ App will connect your bed to your home Wi-Fi network. Bringing your bed online allows you to use the full features of your bed and provides a smoother experience controlling your bed. These tips will help if you are getting stuck pairing a replacement pump or pairing your bed for the first time. </p>\n<h2>You’ll need:</h2>\n<ul>\n<li>Your Apple or Android smart phone or tablet. Read <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235239627-SleepIQ-Technology-Compatibility-Requirements\">SleepIQ Technology Compatibility Requirements</a> for information on phone or tablet compatibility.</li>\n<li>Your home Wi-Fi password.</li>\n<li>If you have multiple beds with SleepIQ technology, we recommend writing down the MAC address on the pump’s product label before you begin. The MAC address is a string of letters starting with CC or 64.</li>\n</ul>\n<h2>Things To Check:</h2>\n<h3>Are you seeing an invalid password message on the app?</h3>\n<ul>\n<li>This means your Wi-Fi password was entered incorrectly. You need to go back and make sure to select the right network and enter your Wi-Fi password without typos. Passwords are case sensitive. </li>\n</ul>\n<h3>Can you access the internet on your other devices?</h3>\n<ul>\n<li>Try doing a web search. Are you able to open an article online or stream video from another smart device in your home, such as your phone, tablet, computer or tv? That confirms you’re getting an internet signal. If not your modem/router may be unplugged or may have dropped it’s signal.</li>\n</ul>\n<h3>Does your modem/router frequently need to be rebooted to restore your internet connections?</h3>\n<ul>\n<li>If so, it may be time for a new router. We recommend reaching out to your internet service provider for options.</li>\n</ul>\n<h3>Is your modem/router far away from your bedroom?</h3>\n<ul>\n<li>Wi-Fi signals can have trouble traveling through walls, metal, and brick. They tend to fall. A poor signal is common in homes where the modem/router is stored in the basement. Your internet service provider or router manufacturer will have tips to improve your Wi-Fi signal. </li>\n</ul>\n<h3>Are you trying to connect to a Wi-Fi network that isn’t compatible with SleepIQ Technology? </h3>\n<ul>\n<li>Certain types of Wi-Fi networks aren’t compatible with SleepIQ Technology. Read <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/360009046333-Wi-Fi-Networks-That-Are-Not-Compatible-With-SleepIQ-Technology\">Wi-Fi networks that aren’t compatible with SleepIQ Technology</a> to see if this is the problem. </li>\n</ul>\n<h3>Have you changed the security settings on your router?</h3>\n<ul>\n<li>We recommend using your router’s default security settings. You can find security setting information on your router manufacturer’s website. For additional security information or to see if your router is compatible with SleepIQ Technology see <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235239627-SleepIQ-Technology-Compatibility-Requirements\">SleepIQ Technology Compatibility Requirements</a>.</li>\n</ul>\n<p> </p>","id":360009067613,"section_id":360000911893,"label_names":["wifi","compatibility"],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/360009067613-Things-to-Check-If-Your-SleepIQ-Pump-Won-t-Connect-To-Wi-Fi","title":"Things to Check If Your SleepIQ® Pump Won’t Connect To Wi-Fi"},{"body":"<p><em>Read below for what to do if you are having trouble registering or pairing your bed to the SleepIQ<sup>®</sup> app</em><em>. </em></p>\n<p><strong>You’ll find help with:</strong></p>\n<ul>\n<li>Registering your SleepIQ<sup>®</sup> account</li>\n<li>Logging into the SleepIQ<sup>®</sup> app</li>\n<li>Pairing your bed</li>\n<li>Pairing a replacement pump</li>\n</ul>\n<h2><span class=\"wysiwyg-font-size-large\"><strong>Registering my SleepIQ</strong><strong><sup>®</sup></strong><strong> account</strong></span></h2>\n<p><strong>Help with registering my account</strong></p>\n<p>Before logging in you’ll need to register your account. Tap “Start Sleeping Better” to register your account.</p>\n<ul>\n<li>Check your receipt or order confirmation email to find your 11 digit order number.</li>\n<li>Check for typos when entering your email address and order number.</li>\n<li>If registering with a phone number enter your 10 digit phone number without parenthesis, dashes or spaces.</li>\n<li>Finish registration by filling out your sleeper profiles.</li>\n<li>Call or chat with us if you need help verifying your order number or if you encounter errors blocking you from completing registration. </li>\n</ul>\n<p><strong>My app says this account is already active.</strong></p>\n<p>It looks like you already started the registration process. Try logging back in to pick up where you left off. </p>\n<h2><span class=\"wysiwyg-font-size-large\"><strong>Logging into the </strong><strong>SleepIQ</strong><strong><sup>®</sup></strong> <strong>app</strong></span></h2>\n<p><strong>Help with logging into the </strong><strong>SleepIQ</strong><strong><sup>®</sup></strong> <strong>app</strong></p>\n<ul>\n<li>Check for typos when entering your email address and password.</li>\n<li>Make sure you are on the <a href=\"https://www.sleepnumber.com/sn/en/login\">SleepIQ<sup>®</sup> account login page</a>, not the <a href=\"https://www.sleepnumber.com/sn/en/inner-circle/login\">InnerCircle account page</a>.</li>\n<li>Sleep Partners logging in with their own email should validate their email address before attempting to log into the SleepIQ<sup>®</sup> app.</li>\n</ul>\n<p>Please contact Customer Service for additional help if this information does not resolve your issue.</p>\n<p><strong>I don’t know my password.</strong></p>\n<p>Tap “Forgot Password” to reset your password. </p>\n<h2><span class=\"wysiwyg-font-size-large\"><strong>Pairing my bed</strong></span></h2>\n<p><strong>Help with pairing my bed to my account</strong></p>\n<p>Before you start:</p>\n<ul>\n<li>Assemble your mattress, connect all hoses and plug in your bed. </li>\n<li>Make sure you phone or tablet has up to date software. </li>\n<li>Switch Bluetooth on in your device settings.</li>\n<li>Have your Wi-Fi network name and password handy.</li>\n<li>Stand next to your bed the whole time, so the SleepIQ app doesn't get disconnected from the bed.</li>\n</ul>\n<p><strong>The </strong><strong>SleepIQ</strong><strong><sup>®</sup> app isn’t finding or detecting my bed.</strong></p>\n<ul>\n<li>Make sure your bed is plugged in and the third LED on your pump is blinking.</li>\n<li>Stand next to the bed while pairing.</li>\n<li>Read <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235239627-SleepIQ-Technology-Compatibility-Requirements\">SleepIQ Technology Compatibility Requirements</a> to make sure your phone or tablet meets the Bluetooth requirements to connect to SleepIQ Technology.</li>\n</ul>\n<p>If you have tried all of these recommendations, please give us a call for additional help pairing your bed. </p>\n<p><strong>My Wi-Fi network doesn’t show up in the list of available networks.</strong></p>\n<p>Your pump is looking for your router. Leave your phone next to your bed, and make sure your router is plugged in. You may need to unplug and plug in your router to restart your router. Read <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/360009046333-Wi-Fi-Networks-That-Are-Not-Compatible-With-SleepIQ-Technology\">Wi-Fi networks that aren't compatible with SleepIQ Technology</a> to make sure there isn't a different problem.</p>\n<p><strong>Failure to Connect to W-Fi Network.</strong></p>\n<p>Read <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/360009067613-Things-to-Check-If-Your-SleepIQ-Pump-Won-t-Connect-To-Wi-Fi\">Things To Check if your SleepIQ pump won't connect to Wi-Fi</a>.</p>\n<p><strong>My phone is asking me for a Bluetooth password. What does this mean?</strong></p>\n<p>A Bluetooth password is not required to set up SleepIQ<sup>®</sup> technology. Try hitting cancel, and continue to pairing. </p>\n<h2><span class=\"wysiwyg-font-size-large\"><strong>Pairing my replacement pump</strong></span></h2>\n<p>Step 1: Make sure your replacement pump is already installed and plugged in. </p>\n<p>Installation instructions vary by bed type:</p>\n<ul>\n<li>360 Smart Beds (Your replacement pump is white.)</li>\n</ul>\n<p class=\"wysiwyg-indent4\">See <a href=\"https://www.sleepnumber.com/support/categories/204141568-Set-Up-or-Move-Your-Bed/articles/360003892773-Video-How-To-Install-Your-Sleep-Number-360-Smart-Pump\">How To Install Your Replacement 360 Smart Pump</a></p>\n<ul>\n<li>All other beds (Your replacement pump is gray and black.)</li>\n</ul>\n<p class=\"wysiwyg-indent4\">Watch <a href=\"https://www.youtube.com/watch?time_continue=3&amp;v=HNXkV6fWAhs\">How To Install Your Replacement Firmness Control System</a></p>\n<p> </p>\n<p>Step 2: After you have installed your replacement pump, follow these steps to pair your replacement pump to your SleepIQ<sup>®</sup> account:</p>\n<h3>Before You Start:</h3>\n<ul>\n<li>Clear your bed. Make sure there is nothing and no one on your bed.</li>\n<li>Write down the MAC address printed on the label on the bottom of your pump. The MAC address is a string of numbers and letters that starts with CC:04:B4 or 64:DB:A0.</li>\n<li>Have your Wi-Fi network name and password handy.</li>\n</ul>\n<h3>How To Pair Your Replacement Pump</h3>\n<ul>\n<li>Make sure you are next to your bed during pairing.</li>\n<li>Turn Bluetooth on in your device settings.</li>\n<li>Open your SleepIQ<sup>®</sup> app.</li>\n<li>Tap Settings</li>\n<li>Tap your bed.</li>\n<li>Tap Troubleshooting.</li>\n<li>Tap Replace Pump.</li>\n<li>Follow the prompts until pairing is complete. </li>\n</ul>\n<p> </p>\n<p><iframe src=\"https://www.youtube.com/embed/qnrrUyr1NY0\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></p>\n<p>Please contact Customer Service for additional help if this information does not cover your issue.</p>","id":115000113254,"section_id":360000911893,"label_names":[],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/115000113254-Troubleshooting-SleepIQ-Setup","title":"Troubleshooting SleepIQ® Setup"},{"body":"<p><strong><span class=\"wysiwyg-font-size-large\">Your bed could be offline because:</span></strong></p>\n<ul>\n<li>Your bed is unplugged</li>\n<li>Your bed needs to be reset by unplugging and plugging it back in</li>\n<li>Your internet is down or your router is unplugged</li>\n<li>You recently changed your internet service provider, got a new router or changed your wi-fi password</li>\n<li>You recently installed a new pump and your replacement pump needs to be paired with your SleepIQ app. </li>\n</ul>\n<p>If you recently updated or changed your router or internet service provider follow How To Update Your Bed's Wi-Fi Network Connection. </p>\n<p>If you recently installed a replacement pump, follow How To Pair Your Replacement Pump with Your SleepIQ App.</p>\n<h2><strong><span class=\"wysiwyg-font-size-large\">How To Update Your Bed's Wi-Fi Network Connection:</span></strong></h2>\n<p><strong>Before you start, you'll need:</strong></p>\n<ul>\n<li>Access to the SleepIQ<sup>®</sup> app on your mobile device</li>\n<li>Your Wi-Fi network name and password</li>\n<li>Stay next to your bed until finished updating your bed's wi-fi network connection.</li>\n</ul>\n<p class=\"wysiwyg-indent2\"><strong>1. </strong>Turn Bluetooth on in your smart device settings.</p>\n<p class=\"wysiwyg-indent2\"><strong>2.</strong> Login to your SleepIQ<sup>®</sup> app. </p>\n<ul class=\"wysiwyg-indent2\">\n<ul>\n<li>If you have not yet set up your SleepIQ account yet, please visit <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/230551507\">Setting up Sleep IQ<sup>®</sup> technology</a>\n</li>\n</ul>\n</ul>\n<p class=\"wysiwyg-indent2\"><strong>2. </strong>Tap Settings in the bottom right corner.</p>\n<p class=\"wysiwyg-indent2\"><strong>3.</strong> Tap \"Bed Name\" under Bed Settings</p>\n<p class=\"wysiwyg-indent2\"><strong>4.</strong> Tap \"Troubleshooting\"</p>\n<p class=\"wysiwyg-indent2\"><strong>5. </strong>Tap<strong> </strong>“Update Network” under the Troubleshooting section</p>\n<p class=\"wysiwyg-indent2\"><strong>6. </strong>Select your wi-fi network</p>\n<p class=\"wysiwyg-indent2\"><strong>Note: </strong>The app will only show 2.4 gHz networks. 5.0 gHz networks are not compatible with SleepIQ technology and will not show up in the list of available networks. Contact your internet service provider if you aren't sure what kind of network you have. </p>\n<p class=\"wysiwyg-indent2\">You can use \"Add Hidden Network\" if you have you have your internet settings are set to hide your network. </p>\n<p class=\"wysiwyg-indent2\"><strong>7. Enter your wi-fi password.</strong></p>\n<p class=\"wysiwyg-indent4\"><strong><em>Note</em></strong><em>:</em> Both Network Name and Password are case-sensitive. Verify spelling and any capital letters, numbers or symbols (including spaces) that may be in either the network name or password.</p>\n<p class=\"wysiwyg-indent2\"><strong>8. </strong>Wait for the app to connect to the new network.</p>\n<p><strong><span class=\"wysiwyg-font-size-large\">How To Pair Your Replacement SleepIQ Pump with your SleepIQ App</span></strong></p>\n<p><iframe src=\"https://www.youtube.com/embed/qnrrUyr1NY0\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></p>\n<p><strong><span class=\"wysiwyg-font-size-large\">Failures To Connect</span></strong></p>\n<ul>\n<li>For failures to connect, make sure your router is plugged in and you are getting an internet signal.</li>\n<li>You can troubleshoot your internet signal by connecting to wi-fi on your mobile device and surfing the internet.</li>\n<li>We recommend contacting your internet service provide if your internet isn't working</li>\n<li>We recommend contact the tech support of your choice for options to improve the wi-fi signal in your bedroom if you suspect there isn't a strong wi-fi signal in your bedroom.</li>\n</ul>","id":235812407,"section_id":360000911893,"label_names":["network","connect","wifi","offline","online"],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/235812407-Get-Your-Bed-Back-Online-","title":"Get Your Bed Back Online "}],"categoryId":204218648,"id":360000911893,"name":"Set Up","snUrl":"/support/sections/360000911893-Set-Up"},{"articles":[{"body":"<h2><strong>How does SleepIQ monitor my sleep?</strong></h2>\n<p class=\"wysiwyg-indent4\">SleepIQ couldn’t be easier to use. Sensors work directly with the DualAir™ technology inside your SLEEP NUMBER<sup>®</sup> bed so there’s nothing to wear, nothing to turn on. All you have to do is sleep.</p>\n<p class=\"wysiwyg-indent4\"> </p>\n<h2><strong>What makes up my SleepIQ score?</strong></h2>\n<p class=\"wysiwyg-indent4\">Your individual quality and length of sleep, consisting of restful time in bed, average heart and breathing rates, motion and bed exits. Your SleepIQ score is information that will empower you to sleep better — there’s no such thing as a bad score.</p>\n<p class=\"wysiwyg-indent4\"> </p>\n<h2><strong>What does my sleep goal mean?</strong></h2>\n<p class=\"wysiwyg-indent4\">Your sleep goal is the number of hours you’d like to sleep every night to feel your best. You can enter and update it in your profile settings. Your sleep goal, entered in hours, should be realistic and based on what a typical good night’s sleep is for you. If you overestimate the hours, it could result in a lower SleepIQ score.</p>\n<p> </p>\n<h2><strong>What is a good heart rate? What is a good breathing rate?</strong></h2>\n<p class=\"wysiwyg-indent4\">With SleepIQ you can view your average heart rate and average breathing rate over the night. This is a question best addressed by your physician since every person is different. Keep in mind, the data from SleepIQ technology is averaged and not provided in real time for diagnostic purposes.</p>\n<p> </p>\n<h2><strong>How can I view my SleepIQ data?</strong></h2>\n<p class=\"wysiwyg-indent4\">You can access your SleepIQ data via the SleepIQ app or the <a href=\"https://sleepiq.sleepnumber.com/#/#@0\">SleepIQ website</a>. </p>\n<p class=\"wysiwyg-indent4\"> </p>\n<h2><strong>Will my smart phone or tablet work with the SleepIQ app?</strong></h2>\n<p class=\"wysiwyg-indent4\">The SleepIQ App is available for iOS and Android smart devices. Software Requirements: iOS 9+ or Android 4.4+</p>\n<p class=\"wysiwyg-indent4\">Bluetooth (BLE) version 4.0 or later is required for bed pairing and controlling your bed.</p>\n<p class=\"wysiwyg-indent4\">Desktop: Data is viewable on the following browsers: Safari 4+, Chrome 4+, Firefox 7+, IE9+</p>\n<p class=\"wysiwyg-indent4\"> </p>\n<h2><strong>How can I control my bed with Bluetooth or Cloud Control.</strong></h2>\n<p class=\"wysiwyg-indent2\">Your app will automatically switch to Cloud Control when you aren't near your bed or Bluetooth when you adjust the head or foot of your FlexFit adjustable base with the up and down arrows. You can manually switch between Bluetooth or Cloud control by tapping the Bluetooth or Cloud button at the top of your screen. Your bed must be online to switch to Cloud Control. You must be near your bed and have Bluetooth turned on in your device settings to connect to Bluetooth control. </p>\n<h2><strong>If I read, watch TV or relax in bed before I go to sleep, will this affect my score?</strong></h2>\n<p class=\"wysiwyg-indent4\">Your SleepIQ score is specific to you and your habits. SleepIQ will track your time in bed and it will be part of your overall habits. You can use the SleepIQ app to edit your time in bed to remove time spent not sleeping. Note: You must have been out of bed for at least 2 hours before the SleepIQ app will allow you to edit your sleep session. You cannot edit a sleep session that is older than 7 days. </p>\n<p> </p>\n<h2><strong>How long can I view my SleepIQ data?</strong></h2>\n<p class=\"wysiwyg-indent4\">You can view your data for a rolling 90 day period in your Sleep calendar. To get there, tap Sleep, then tap the Calendar icon on the top right. You can access a historical picture of your sleep data for the length of time you've owned your bed in Insights. To get there tap Insights, then tap the Monthly button at the top of the screen to switch to Historical. </p>\n<p><strong> </strong></p>\n<h2><strong>What happens if the power goes out? Will I lose my data?</strong></h2>\n<p class=\"wysiwyg-indent4\">After your power is restored, your SleepIQ system will automatically power on and reconnect to the Internet. Based on the length of the power outage, you may have a gap in your data. If you notice that you are not getting a SleepIQ score after your power is stored we recommend checking your router and unplugging and plugging in your bed to get your bed back online. </p>\n<p> </p>\n<h2><strong>Do I need Wi-Fi in my bedroom?</strong></h2>\n<p class=\"wysiwyg-indent4\">Yes, in order for you to get your SleepIQ score and view your data, the SleepIQ system needs to be connected to the Internet via Wi-Fi.</p>\n<p class=\"wysiwyg-indent4\"> </p>\n<h2><strong>Can I turn off SleepIQ technology?</strong></h2>\n<p class=\"wysiwyg-indent4\">Yes, you can turn off SleepIQ through your SleepIQ app or SLEEP NUMBER<sup>®</sup> remote at any time. With your SleepIQ app: Tap Settings. Tap your bed. Turn Privacy Mode on. With your remote: Press the Home button on your remote and hold for 2 seconds. You’ll be asked if you’d like to turn off SleepIQ. You'll still be able to control your bed, but SleepIQ won't record your sleep data. It will stay off until you turn it back on. </p>\n<p> </p>\n<h2><strong>Is my data kept private?</strong></h2>\n<p class=\"wysiwyg-indent4\">Yes, your SleepIQ data is confidential to you and your sleep partner. See the <a href=\"https://www.sleepnumber.com/sleepiq-end-user-agreement\">SleepIQ End User Agreement</a> for detailed information. This is the agreement you accept when you register you register your SleepIQ account. </p>","id":115000213054,"section_id":360001618254,"label_names":[],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/115000213054-SleepIQ-Technology-Common-Questions","title":"SleepIQ® Technology Common Questions"},{"body":"<h2>What is Sleep IQ<sup>®</sup> technology?</h2>\n<p>Sleep IQ<sup>®</sup> is works with sensors in your mattress and your home Wi-Fi network to track and optimize your sleep. After <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/230551507-Setting-Up-SleepIQ-Technology\" target=\"_blank\"><u>setting up </u></a>Sleep IQ<sup>®</sup> technology, there is nothing to wear or turn on. To track your sleep with SleepIQ, all you have to do is just that: sleep.</p>\n<p><strong>Your SleepIQ</strong><sup>®</sup><strong>score<br></strong>When you use Sleep IQ<sup>®</sup>, each morning after waking up you’ll get your score letting you know how well you slept the night before. Over time, you’ll learn what changes you can make to improve your quality of sleep.</p>\n<p>Your SleepIQ<sup>®</sup> score takes into account how long you slept, how restful your sleep was, your breathing and heart rates and if you met your sleep goal. Learn more about <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/230552307-Understanding-Your-SleepIQ-Score\" target=\"_blank\"><u>what affects your Sleep IQ<sup>®</sup> score</u></a> and get tips for improving your score.</p>\n<p><strong>Connecting with other apps<br></strong>Sleep IQ<sup>®</sup> technology also <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235239727-Connect-your-apps-and-smart-devices\" target=\"_blank\"><u>connects to your favorite health and wellness apps</u></a>, so you’ll learn how your life affects your sleep—and how sleep affects your life. </p>\n<h2>What to Expect When You Use Sleep IQ<sup>®</sup> Technology</h2>\n<ol>\n<li><strong>After your first night</strong></li>\n</ol>\n<p class=\"wysiwyg-indent4\">You’ll get a Sleep IQ<sup>®</sup> score the morning after your very first night—and every morning after. In addition to your score, you’ll also see the detailed data for each night of sleep, including how long you slept, your heart rate, breathing rate, how long you slept and the quality of your sleep (restful vs. restless) for the night.</p>\n<ol start=\"2\">\n<li><strong>Getting to know you</strong></li>\n</ol>\n<p class=\"wysiwyg-indent4\">After you get to know each other for a while, Sleep IQ<sup>®</sup> will learn your trends and habits and know what an average night of sleep looks like for you. From this information, SleepIQ will offer individualized tips and recommendations about how to improve your quality of sleep.</p>\n<p class=\"wysiwyg-indent4\">As Sleep IQ<sup>®</sup> technology learns your sleep routines, it will give you suggestions, like your ideal bedtime and wake up time, to help you learn how to get your best possible sleep.</p>\n<ol start=\"3\">\n<li><strong>Each month</strong></li>\n</ol>\n<p class=\"wysiwyg-indent3\">Each month you will receive an email with your monthly SleepIQ report highlighting how you slept plus articles, videos and the latest research for improving your sleep quality.</p>\n<ol start=\"4\">\n<li><strong>Over time</strong></li>\n</ol>\n<p class=\"wysiwyg-indent3\">The more you use SleepIQ and personalize your activities and data, the more insightful the tips and recommendations provided by SleepIQ over time will be. To get the most out of SleepIQ, consider manually tracking your daily activities within the Sleep IQ<sup>®</sup> app and <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235239727-Connect-your-apps-and-smart-devices\" target=\"_blank\">connect to compatible apps.</a> The more you use Sleep IQ<sup>®</sup> technology, the more personalized your tips and recommendations will be.</p>\n<p> </p>","id":115005308647,"section_id":360001618254,"label_names":[],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/115005308647-What-is-Sleep-IQ-technology-","title":"What is Sleep IQ® technology?"},{"body":"<p><em>You’ve set up SleepIQ</em><sup>®</sup> <em>technology</em><em> and created your account—now you’re ready to see how you’re sleeping. </em></p>\n<p>This article provides information about your SleepIQ score—what factors affect it and what makes a score “good.” To learn more about the SleepIQ app or how to set it up, read <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/230551507-Setting-Up-SleepIQ-Technology\" target=\"_blank\" rel=\"noopener\">Setting Up SleepIQ</a> and <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/230893848-What-is-SleepIQ-technology-\" target=\"_blank\" rel=\"noopener\">What is SleepIQ technology?</a>.</p>\n<p> </p>\n<h2>\n<strong>What Is a SleepIQ</strong><strong><sup>®</sup></strong><strong> Score?</strong>\n</h2>\n<p>Using sensors inside the bed, SleepIQ<sup>®</sup> technology tracks your sleep so you can learn and make adjustments. Every morning the SleepIQ app gives a score that tells you how well you slept the previous night. After a few weeks of using the app, you’ll start to know your average score. A higher-than-average score indicates you’re sleeping well; a lower-than-average score indicates you could be sleeping better.</p>\n<p> </p>\n<p><strong>Knowing your SleepIQ<sup>®</sup> score empowers you to sleep better. </strong></p>\n<p>Your SleepIQ score will help you reflect on how well you slept. By seeing how your score changes every night, you’ll see what’s working, for example, whether changing your Sleep Number<sup>®</sup> setting helps you to sleep better, and how your lifestyle affects the way you sleep.</p>\n<p> </p>\n<h2><strong>What Affects Your SleepIQ<sup>®</sup> Score?</strong></h2>\n<p>These are the inputs that will affect your SleepIQ<sup>®</sup> score: </p>\n<p class=\"wysiwyg-indent3\"><strong>1. Your sleep goal</strong></p>\n<p class=\"wysiwyg-indent3\">SleepIQ<sup>® </sup>technology allows you to set a sleep goal for the number of hours you’d ideally like to sleep each night. Set a realistic goal based on the number of hours you typically sleep. If your goal is too high and difficult for you to regularly meet, your SleepIQ<sup>®</sup> score will be affected. </p>\n<p class=\"wysiwyg-indent3\">Tips:</p>\n<ul class=\"wysiwyg-indent3\">\n<ul>\n<li>Set a sleep goal that you feel is the best amount of sleep for you personally. If you can only realistically get 7 hours of sleep each night and feel well rested, don’t set your sleep goal to something unrealistic like 9 hours. It could affect your score.</li>\n</ul>\n</ul>\n<p class=\"wysiwyg-indent3\"><strong>2. Time in and out of bed</strong></p>\n<p class=\"wysiwyg-indent3\">The amount of time you are in bed will affect your SleepIQ<sup>®</sup> score.</p>\n<p class=\"wysiwyg-indent3\">Tips: </p>\n<ul class=\"wysiwyg-indent3\">\n<ul>\n<li>Avoid caffeine after noon. It can take more than 7 hours for the effects of caffeine to wear off, and consuming caffeine in the afternoon or evening can reduce your sleep quality and how deeply you sleep.</li>\n<li>While exercise can help you sleep better, try to avoid exercising near bedtime so your body has time to cool down. A cooler body temperature helps promote sleep.</li>\n</ul>\n</ul>\n<p class=\"wysiwyg-indent3\"><strong>3. Total restful time</strong></p>\n<p class=\"wysiwyg-indent3\">If you were more restless compared to how you normally sleep, your SleepIQ<sup>®</sup> score will likely be affected. “Restful” means that you slept soundly and without interruption.</p>\n<p class=\"wysiwyg-indent3\">Tips:</p>\n<ul class=\"wysiwyg-indent3\">\n<ul>\n<li>Edit your sleep session in the SleepIQ app when you read or watch TV in bed to prevent the time from being tracked as “restless.”</li>\n<li>If you frequently awaken because you feel hot in the middle of the night, check that your thermostat is set to 65, the ideal temperature for sleeping. Frequent tossing and turning could be due to sleeping too warm.</li>\n</ul>\n</ul>\n<p class=\"wysiwyg-indent3\"><strong>4. Breath rate &amp; heart rate</strong></p>\n<p class=\"wysiwyg-indent3\">SleepIQ<sup>®</sup> technology tracks your breathing and heart rates each night. If either is higher or lower than your personal average, your score will be affected. Since everyone is different, there isn’t an ideal rate. Your physician is the best person to advise you if your breathing or heart rate is higher or lower than normal.</p>\n<p class=\"wysiwyg-indent3\">Tips:</p>\n<ul class=\"wysiwyg-indent3\">\n<ul>\n<li>If you’re feeling more stressed than usual and your heart is beating fast at night, yoga or breathing exercises can help reduce stress and promote relaxation before bed.</li>\n<li>If you exercise in the evening, make sure you get your workout in at least three hours before bed so your heart can return to its resting rate.</li>\n</ul>\n</ul>\n<h2> </h2>\n<h2><strong>What Is a “Good” Score?</strong></h2>\n<p>When it comes to sleep, everyone is remarkably unique. From your bedtime to your favorite Sleep Number<sup>®</sup> setting, what you consider a good night of sleep could feel just OK to someone else.</p>\n<p>If your SleepIQ<sup>®</sup> score seems low to you but you still feel like you had a great night of rest, notice how your body feels and try to not compare your score to anyone else’s. Just like the best Sleep Number<sup>®</sup> setting is the one that feels best to you, the best SleepIQ<sup>®</sup> score is the one at which you personally feel rested.</p>\n<h2> </h2>\n<h2><strong>How Third-Party Apps Affect Your Score</strong></h2>\n<p>You can <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235239727-Connect-your-apps-and-smart-devices\">connect your SleepIQ<sup>®</sup> app</a> to your fitness tracker and other smart devices like your thermostat. That way, it can learn more about your lifestyle and environment and how they impact your sleep. And when SleepIQ<sup>®</sup> technology knows more, it can give you better, more personalized insights that can help you improve your score.</p>\n<p> </p>\n<p> </p>\n<p> </p>\n<p> </p>","id":230552307,"section_id":360001618254,"label_names":[],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/230552307-Understanding-your-SleepIQ-score","title":"Understanding your SleepIQ® score"},{"body":"<p><em>Responsive Air™ means your bed adjusts to you, so you don’t have to think about it. </em></p>\n<p> </p>\n<p>SleepIQ<sup>®</sup> technology can monitor the air pressure in your bed throughout the night to maintain your Sleep Number<sup>®</sup> setting while you sleep. This article will cover what to expect when you have Responsive Air™ turned on:</p>\n<ul>\n<li>Turning Responsive Air™ on and off</li>\n<li>How Responsive Air™ works</li>\n<li>How often Responsive Air™ adjusts</li>\n<li>When Responsive Air™ doesn’t seem to be working</li>\n</ul>\n<p> </p>\n<h2><span class=\"wysiwyg-font-size-large\"><strong>Turning Responsive Air</strong>™<strong> On and Off</strong></span></h2>\n<p>Your bed will be delivered with Responsive Air™ turned off. Each sleeper can turn this on or off through Bed Controls.</p>\n<p> </p>\n<p>We recommend following the steps in the SleepIQ<sup>®</sup> app to <a href=\"https://www.sleepnumber.com/support/categories/204141568-Set-Up-Your-Bed/articles/230551727-How-to-find-your-Sleep-Number-setting\">find your Sleep Number<sup>®</sup> setting</a> when you get your bed. This will allow you to find and save your Sleep Number<sup>®</sup> setting. </p>\n<h2> </h2>\n<h2><span class=\"wysiwyg-font-size-large\"><strong>How Responsive Air</strong>™<strong> Works</strong></span></h2>\n<p>SleepIQ<sup>®</sup> technology will monitor the air pressure setting in your bed to keep you at your specified Sleep Number<sup>®</sup> setting throughout the night. This means your bed can respond to you if you change sleep positions. </p>\n<h2> </h2>\n<h2><span class=\"wysiwyg-font-size-large\"><strong>How Often Responsive Air</strong>™<strong> Adjusts</strong></span></h2>\n<p>Responsive Air™ adjusts when you first get in bed, while you sleep, and after both sleepers get out of bed for the day. If both sleepers have Responsive Air™ turned on, SleepIQ<sup>®</sup> technology will adjust one side of the bed at a time.</p>\n<p> </p>\n<p><strong>When you get in bed</strong></p>\n<p>Responsive Air™ will make the first adjustment within 10 minutes of the sleeper getting in bed. </p>\n<p> </p>\n<p><strong>While you sleep</strong></p>\n<p>Throughout the night, Responsive Air™ will check the pressure of each side of the bed once per hour, and will automatically inflate or deflate to adjust the air pressure of your bed if a change is detected. </p>\n<p> </p>\n<p><strong>When you wake up</strong></p>\n<p>Responsive Air™ will make one last adjustment after both sleepers are out of the bed for the day. </p>\n<p> </p>\n<h2><span class=\"wysiwyg-font-size-large\"><strong>When Responsive Air</strong><strong>™</strong> <strong>Doesn’t Seem to Be</strong> <strong>Working</strong></span></h2>\n<p><strong>General Tips</strong></p>\n<ul>\n<li>Make sure your bed is online. You can check the status of your bed in SleepIQ<sup>®</sup> settings. Read <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235812407-Reconnect-SleepIQ-\">Reconnect SleepIQ<sup>®</sup></a> for help getting back online.</li>\n<li>Go to Bed Controls to make sure you have Responsive Air™ turned on for your side of the bed.</li>\n</ul>\n<p> </p>\n<p>Responsive Air™ will not make adjustments when the head or foot of the bed is elevated higher than the Snore position. </p>\n<p> </p>\n<p>Responsive Air™ will adjust one side of the bed at a time.</p>\n<p> </p>\n<p>If your pump seems to be adjusting all the time it is possible that your bed has a slow leak. Check to make sure your air hoses are securely connected to your pump and both sides of the bed. If this does not resolve your issue please chat with us online or call us for further support. </p>","id":115000111913,"section_id":360001618254,"label_names":[],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/115000111913-What-is-Responsive-Air-Technology-","title":"What is Responsive Air™ Technology?"},{"body":"<p><span class=\"wysiwyg-underline\"><strong>Tutorial</strong></span></p>\n<p> </p>\n<h2>Experience the tutorial on your smart phone or view the images below:</h2>\n<p><img src=\"https://selectcomforthelp.zendesk.com/hc/article_attachments/115009524108/gradate_sc1_2x.png\" alt=\"gradate_sc1_2x.png\"></p>\n<p><img src=\"https://selectcomforthelp.zendesk.com/hc/article_attachments/115009412667/gradate_sc2_2x.png\" alt=\"gradate_sc2_2x.png\"><img src=\"https://selectcomforthelp.zendesk.com/hc/article_attachments/115009524188/gradate_sc3_2x.png\" alt=\"gradate_sc3_2x.png\"><img src=\"https://selectcomforthelp.zendesk.com/hc/article_attachments/115009412747/gradate_sc4_2x.png\" alt=\"gradate_sc4_2x.png\"><img src=\"https://selectcomforthelp.zendesk.com/hc/article_attachments/115009412707/gradate_sc5_2x.png\" alt=\"gradate_sc5_2x.png\"><img src=\"https://selectcomforthelp.zendesk.com/hc/article_attachments/115009412687/gradate_sc6_2x.png\" alt=\"gradate_sc6_2x.png\"><img src=\"https://selectcomforthelp.zendesk.com/hc/article_attachments/115009524168/gradate_sc7_2x.png\" alt=\"gradate_sc7_2x.png\"><img src=\"https://selectcomforthelp.zendesk.com/hc/article_attachments/115009524148/gradate_sc8_2x.png\" alt=\"gradate_sc8_2x.png\"><img src=\"https://selectcomforthelp.zendesk.com/hc/article_attachments/115009524128/gradate_sc9_2x.png\" alt=\"gradate_sc9_2x.png\"></p>","id":115005477748,"section_id":360001618254,"label_names":[],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/115005477748-Sleep-IQ-3-0-Tutorial","title":"Sleep IQ 3.0 Tutorial"},{"body":"<p>You asked, we listened – and now smarter sleep awaits! SleepIQ technology, found on Sleep Number beds, is now more intuitive, insightful and robust with the launch of our latest release! SleepIQ 3.0 delivers effortless sleep tracking and connectivity to your daily life. Using intelligent biometrics, SleepIQ provides a daily score and useful sleep tips based upon your personal goals and sleep patterns. The new user interface makes it easier than ever to experience the benefits of SleepIQ. All you have to do is sleep!</p>\n<p> </p>\n<h2><strong><u>Daily Sleep Screens</u></strong></h2>\n<p><strong><em>Understand how you get your best sleep with at-a-glance information</em></strong></p>\n<p> </p>\n<p><strong><em><img src=\"https://selectcomforthelp.zendesk.com/hc/article_attachments/115009225407/gg.jpg\" alt=\"gg.jpg\" width=\"230\" height=\"409\"></em></strong></p>\n<p> </p>\n<p><strong>Sleep Screen</strong></p>\n<ul>\n<li>The “Sleep” screen provides in-depth information about your last night’s sleep</li>\n<li>See last night’s key sleep metrics in a glance, including SleepIQ score, Sleep Number setting, biometrics, and sleep times</li>\n<li>A summary statement provides context to what your metrics mean, making SleepIQ actionable and applicable to your day-to-day life</li>\n<li>Click on the calendar on the upper right corner to see an overview of your last 90 nights of sleep</li>\n</ul>\n<p> </p>\n<p><img src=\"https://selectcomforthelp.zendesk.com/hc/article_attachments/115009225507/SCN_Sleep_detail_activities_1703_01.png\" alt=\"SCN_Sleep_detail_activities_1703_01.png\" width=\"300\" height=\"535\"></p>\n<p> </p>\n<p><strong>Daily Sleep Detail Screen</strong></p>\n<ul>\n<li>Click on the “Sleep” screen chart and you’ll be taken to a detailed view, which provides deeper insights about the night before, including restful, restless and time out of bed</li>\n<li>An adjustable, hourly deep dive breaks down how one hour of sleep impacted the entire night</li>\n<li>Learn how the activities you did you during the day impacted how you slept last night</li>\n<li>Edit your sleep, changing the time you fell asleep or got up for the day</li>\n</ul>\n<p> </p>\n<h2><strong><u>Insights</u></strong></h2>\n<p><strong><em>Tracking trends over time helps you get more from SleepIQ</em></strong></p>\n<p> </p>\n<p><strong><em><img src=\"https://selectcomforthelp.zendesk.com/hc/article_attachments/115009225487/SCN_Insights_1703_01.png\" alt=\"SCN_Insights_1703_01.png\" width=\"300\" height=\"535\"></em></strong></p>\n<p> </p>\n<p><strong> Individual Insights</strong></p>\n<ul>\n<li>The Insights screen illustrates how your sleep changes over time</li>\n<li>Changes to your Sleep Number setting – and at which setting you slept best – are visible in Insights, so you can easily find your ideal level of comfort</li>\n<li>Your activities from connected health &amp; wellness trackers show up in Insights, letting you know how day-to-day actions impact your sleep</li>\n</ul>\n<p> </p>\n<h2><strong><u>Bed Controls</u></strong></h2>\n<p><strong><em>Simple control of your bed – no remote necessary</em></strong></p>\n<p> </p>\n<p><strong><em><img src=\"https://selectcomforthelp.zendesk.com/hc/article_attachments/115009339928/SCN_SN_Bed_Control_1703_01.png\" alt=\"SCN_SN_Bed_Control_1703_01.png\" width=\"300\" height=\"535\"></em></strong></p>\n<p> </p>\n<p><strong>Sleep Number setting</strong></p>\n<ul>\n<li>Use the guided experience to find your Sleep Number setting; simply follow the step-by-step instructions for your ideal level of comfort</li>\n<li>Change your setting quickly and easily through easy-to-use arrow buttons. Hit “Set” to lock in your chosen Sleep Number setting</li>\n<li>Recall your favorite setting with the touch of a button: If you’ve found a setting that you love, touch the button with the heart icon next to the Sleep Number setting; this will save that setting as your “Favorite” Sleep Number setting</li>\n</ul>\n<p> </p>\n<p><img src=\"https://selectcomforthelp.zendesk.com/hc/article_attachments/115009225527/SCN_Position_1703_01.png\" alt=\"SCN_Position_1703_01.png\" width=\"300\" height=\"535\"></p>\n<p> </p>\n<p><strong>FlexFit controls</strong></p>\n<ul>\n<li>The options for changing your position are completely customizable</li>\n<li>Choose a position preset or use the up/down arrows to make minor adjustments until you’ve found the right position for you</li>\n<li>Create a new favorite position by adjusting a preset exactly as you’d like it to be, and overriding the existing preset</li>\n</ul>\n<p> </p>\n<h2><strong><u>Feed</u></strong></h2>\n<p><strong><em>Everything you need to know about SleepIQ – and getting your best sleep</em></strong></p>\n<ul>\n<li>Find the SleepIQ tutorial in Feed, where you can follow a guided walkthrough to learn how to get the most out of SleepIQ</li>\n<li>Coming soon: Tips, hints and articles to help you get the most of your sleep will appear in Feed</li>\n</ul>\n<p> </p>\n<p> <strong><u><img src=\"https://selectcomforthelp.zendesk.com/hc/article_attachments/115009225467/SCN_Feed_1703_01__PNG_.png\" alt=\"SCN_Feed_1703_01__PNG_.png\" width=\"300\" height=\"535\"></u></strong></p>\n<p> </p>\n<h2><strong><u>Set up</u></strong></h2>\n<p><strong><em>Simple set up leads to an effortless night of smarter sleep</em></strong></p>\n<p> </p>\n<p><strong>Registration </strong></p>\n<ul>\n<li>Registering your SleepIQ account is fast and easy</li>\n<li>By logging personal information like age and location, SleepIQ can get to know you and deliver the most personalized experience possible</li>\n</ul>\n<p><em>Connect to select health &amp; wellness apps so they can inform SleepIQ of your daily activities – and you’ll see how they impact your sleep</em></p>\n<h2> </h2>","id":230893848,"section_id":360001618254,"label_names":[],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/230893848-SleepIQ-3-0-Smarter-Simpler-Than-Ever","title":"SleepIQ 3.0: Smarter & Simpler Than Ever"}],"categoryId":204218648,"id":360001618254,"name":"Tutorials and FAQs","snUrl":"/support/sections/360001618254-Tutorials-and-FAQs"},{"articles":[{"body":"<h2>What is Baselining?</h2>\n<p>A baseline is the air pressure reading of the mattress when the bed is empty. This allows your SleepIQ system to detect when you get in and out of bed, and is important for recording accurate SleepIQ data.</p>\n<h2>Before Baselining</h2>\n<ul>\n<li>If you have an adjustable base set the bed position to Flat.</li>\n<li>Each sleeper should set their Sleep Number® Setting on their side of the bed.</li>\n<li>Make sure there aren’t people, pets, or objects on the bed. You can keep your bedding on the bed.</li>\n</ul>\n<h2>Baseline through the SleepIQ App</h2>\n<ol>\n<li>Log in to the SleepIQ app.</li>\n<li>Tap Settings.</li>\n<li>Tap your bed’s name under Bed Settings &amp; Troubleshooting.</li>\n<li>Tap Troubleshooting.</li>\n<li>Tap Baseline Bed and follow the instructions in the app.</li>\n</ol>\n<h2>Baseline through the SleepIQ Website</h2>\n<ol>\n<li>Log in at <a href=\"sleepiq.sleepnumber.com\" target=\"_self\">sleepiq.sleepnumber.com</a>.</li>\n<li>Click Bed Control in the top right corner.</li>\n<li>Click your bed’s name.</li>\n<li>Under Troubleshooting, click Baseline Bed. </li>\n<li>Click yes when prompted. If you can't see the option to click yes, try scrolling further down the page, zooming the page out, or using a different internet browser.</li>\n</ol>\n<h2>Baseline through the Remote</h2>\n<ol>\n<li>Go to the Home menu.</li>\n<li>Select System.</li>\n<li>Select Settings.</li>\n<li>Select Reset Preferences.</li>\n<li>Select Reset SleepIQ or Baseline SleepIQ. (Language varies by remote version.)</li>\n<li>Follow the prompts in the remote until resetting the Firmness Control™ system is complete. </li>\n</ol>","id":360019092813,"section_id":360000911913,"label_names":[],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/360019092813-Baseline-Your-Bed","title":"Baseline Your Bed"},{"body":"<p><em><strong>Try these tips to make sure SleepIQ is capturing the most accurate sleep data and providing the best possible insights and recommendations.</strong></em></p>\n<p><em><strong> </strong></em></p>\n<h2><strong><em>1. Baseline your bed using SleepIQ<br></em></strong></h2>\n<p>Make sure your bed has a proper baseline at the initial set up and after a power outage. Baselining your bed allows SleepIQ technology to take a pressure reading of the bed with no one in bed, so that SleepIQ can accurately detect when you are in bed.</p>\n<p class=\"wysiwyg-indent3\"><strong>To baseline:</strong></p>\n<ul class=\"wysiwyg-indent3\">\n<ul>\n<li>Tap Settings in the bottom right hand corner</li>\n<li>Select \"Bed Name\" under the Bed Settings</li>\n<li>Select Troubleshooting</li>\n<li>Select “Baseline Bed” under the Troubleshooting section</li>\n<li>Follow prompts</li>\n</ul>\n</ul>\n<h2><strong><em>2. Verify your time zone</em></strong></h2>\n<p>You can check and edit the bed's time zone in the Bed Settings. Time zone is important, because SleepIQ will measure the longest sleep session in a 12–hour period spanning from 12:00 pm to 11:59 am the next morning.</p>\n<p class=\"wysiwyg-indent3\"><strong>To verify your time zone:</strong></p>\n<ul>\n<ul>\n<li>Tap Settings in the bottom right hand corner</li>\n<li>Select \"Bed Name\" under the Bed Settings</li>\n<li>Select “Time Zone”</li>\n<li>Adjust as needed</li>\n</ul>\n</ul>\n<h2><strong><em>3. Turn off SleepIQ while reading or watching TV<br></em></strong></h2>\n<p>Turn SleepIQ off when watching TV or reading in bed. Turning off SleepIQ technology when you are in bed, but not sleeping, will prevent this from being tracked as a restless slice of your overall sleep session. To turn SleepIQ on or off via the SleepIQ App use the toggle switch in the Bed Settings. No sleep data will be recorded for either side of the bed when SleepIQ is turned off.</p>\n<p class=\"wysiwyg-indent3\"><strong>To turn SleepIQ on/off with the SleepIQ App:</strong></p>\n<ul>\n<ul>\n<li>Tap Settings in the bottom right hand corner</li>\n<li>Select \"Bed Name\" under the Bed Settings</li>\n<li>Select “Privacy Mode” to turn off</li>\n</ul>\n</ul>\n<p class=\"wysiwyg-indent3\"><strong>To turn SleepIQ on/off with the Remote:</strong></p>\n<ul>\n<ul>\n<li>Hold down the Enter/Select button for 10 seconds</li>\n<li>Your remote will prompt you to turn SleepIQ on or off</li>\n</ul>\n</ul>\n<p> </p>","id":235239647,"section_id":360000911913,"label_names":[],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/235239647-Tips-for-getting-accurate-data","title":"Tips for getting accurate data"},{"body":"<p> </p>\n<p><em>SleepIQ<sup>®</sup> App Bed Control</em></p>\n<p> </p>\n<p>This article covers using your SleepIQ<sup>®</sup> app to control your bed. </p>\n<h2><strong>Read more to learn about</strong></h2>\n<ul>\n<li>Finding and adjusting your Sleep Number<sup>®</sup> setting</li>\n<li>Controlling your FlexFit™ adjustable base and accessories</li>\n<li>Controlling your bed when your bed is offline or you are unable to log in</li>\n</ul>\n<h2>\n<strong>Finding and Adjusting Your Sleep Number</strong><sup style=\"font-weight: bold;\">®</sup><strong> setting</strong>\n</h2>\n<p>When you follow these steps, you’ll experience a range of Sleep Number<sup>®</sup> settings, from the firmest (100) to a very soft setting. Experiencing the entire range will make it easier to determine what level of support feels best to you.</p>\n<p> </p>\n<p><strong>1. Lie on your bed</strong></p>\n<p>With your remote, or mobile device with SleepIQ<sup>®</sup> app, in hand; lie down in your normal sleeping position—whether that’s your back, side or stomach. If you usually wake up in a different position than you fall asleep in, lie in your “waking up” position because that’s typically the one you spend the most time in at night.</p>\n<p>Make sure your pillow is fully supporting your head and neck.</p>\n<p> </p>\n<p><strong>2. Go to the “Find Your Sleep Number” feature on your app</strong></p>\n<ul>\n<li>Press Bed Control on bottom banner</li>\n<li>Tap Help Me Find My Sleep Number</li>\n<li>Follow Prompts</li>\n</ul>\n<p> </p>\n<p><strong>3. Experience your bed getting firmer, then softer</strong></p>\n<p>First, your bed will get firmer—increasing all the way to 100, the firmest Sleep Number<sup>®</sup> setting. As the bed gets firmer, relax and pay attention to how your body feels.</p>\n<p>After reaching the firmest setting, your bed will get softer. Again, pay attention to how your body feels as the bed gets softer.<br><br></p>\n<p><strong>4. Find your ideal level of support—your Sleep Number</strong><sup>®</sup> <strong>setting</strong></p>\n<p>The moment your body feels perfectly supported, with no discomfort at your pressure points, press Stop. You have found your Sleep Number<sup>®</sup> setting!</p>\n<p> </p>\n<p><strong>5. Give your Sleep Number<sup>®</sup> setting a few nights </strong></p>\n<p>It can take a couple weeks to get used to your new bed. If you are noticing that the bed is too firm or too soft we recommend adjusting your setting by 5 or 10. Read <a href=\"https://www.sleepnumber.com/support/categories/204141528-Comfort-Care/articles/235185187-Getting-comfortable-Your-Sleep-Number-Setting\">Getting Comfortable</a> to learn more. </p>\n<p> </p>\n<p><span class=\"wysiwyg-font-size-medium\"><strong>Making Manual Adjustments to your Sleep Number<sup>®</sup> Setting</strong></span></p>\n<ul>\n<li>Press Bed Control on bottom banner.</li>\n<li>Adjust firmness or softness by tapping the up/down arrows until you reach your desired setting.</li>\n<li>Tap Set to start adjusting. </li>\n</ul>\n<p>For Sleep Number 360™ smart beds, we recommend turning on <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/115000111913-Responsive-Air-\">Responsive Air™</a> to get the benefit of your bed adjusting to you while you sleep. Open to the Sleep Number<sup>®</sup> tab in your Bed Control to find the switch to turn Responsive Air™ on/off. This feature is only available through the SleepIQ<sup>®</sup> app. </p>\n<p> </p>\n<h2><span class=\"wysiwyg-font-size-large\"><strong>Control Your FlexFit™ Adjustable Base </strong></span></h2>\n<p> </p>\n<p><span class=\"wysiwyg-font-size-large wysiwyg-font-size-medium\"><strong>Adjust Your Bed Position</strong></span></p>\n<p>The app has preset Bed Position options available to make adjusting as effortless as possible. </p>\n<p>Use the presets or manually adjust by tapping and holding the up/down arrows to reach your desired position. </p>\n<p><strong>Turn Bluetooth On</strong></p>\n<p>You might get a message to turn Bluetooth on or switch to Bluetooth control. Make sure you are near your bed and you have Bluetooth turned on in your device settings.</p>\n<p> </p>\n<p><strong>Save a Favorite</strong></p>\n<p>Saving a Favorite Bed Position is easy with the SleepIQ<sup>®</sup> app. Adjust the bed to your favorite position and then tap “Save current position as Favorite” at the bottom of the screen. </p>\n<p>Once you’ve set a Favorite with the SleepIQ<sup>®</sup> app, you can use the button on the side of your bed to easily move between that Favorite and Flat. Note: Only Sleep Number 360<sup>®</sup> Smart FlexFit™ adjustable bases have this button.</p>\n<p> </p>\n<p>Note: Favorite and Flat will operate differently depending on the size of your bed.</p>\n<table>\n<tbody>\n<tr>\n<td width=\"213\">\n<p><strong>Size</strong></p>\n</td>\n<td width=\"213\">\n<p><strong>Favorite</strong></p>\n</td>\n<td width=\"213\">\n<p><strong>Flat</strong></p>\n</td>\n</tr>\n<tr>\n<td width=\"213\">\n<p><strong>FlexTop<sup>®</sup> King</strong></p>\n</td>\n<td width=\"213\">\n<p>Favorite adjusts both sides together.</p>\n</td>\n<td width=\"213\">\n<p>Flat returns foot to flat and head of selected side. </p>\n</td>\n</tr>\n<tr>\n<td width=\"213\">\n<p><strong>Split King</strong></p>\n</td>\n<td width=\"213\">\n<p>Favorite adjusts right and left sides independently.</p>\n</td>\n<td width=\"213\">\n<p>Flat adjusts right and left sides independently.</p>\n</td>\n</tr>\n</tbody>\n</table>\n<p> </p>\n<p><strong>Snore and Partner Snore™ Technology</strong></p>\n<p>We recommend using Snore or Partner Snore™ to gently elevate your head or your partner’s head to reduce snoring.</p>\n<p>Partner Snore™ available only on FlexTop<sup>®</sup> and Split King sizes. </p>\n<p> </p>\n<h2><strong>Controlling Your Accessories</strong></h2>\n<p>For Sleep Number<sup>® </sup>FlexFit™ 3 Adjustable Bases:</p>\n<ul>\n<li>Turn your underbed lighting on/off through the app.</li>\n<li>Massage control through the app is coming soon. For now this feature can be controlled through your remote.</li>\n</ul>\n<p> </p>\n<p>For all Sleep Number 360<sup>® </sup> Smart FlexFit™ Adjustable Bases:</p>\n<ul>\n<li>Turn <strong>underbed lighting</strong> on/off manually or set to Auto for automatic on and off when you get in and out of bed.\n<ul>\n<li>When set to Auto, underbed lighting will shut off after 10 minutes if no one gets back in bed. </li>\n<li>Sometimes getting in bed with the head or foot already up can lead to inaccuracies with the Auto feature. This is a known issue that we are continuously working to improve.</li>\n</ul>\n</li>\n</ul>\n<p>For Sleep Number 360<sup>® </sup> Smart FlexFit™ 3 Adjustable Bases:</p>\n<ul>\n<li>Turn <strong>Footwarming</strong> on/off manually or set up a Routine for effortless footwarming control. When used with routines, footwarming will turn on 30 minutes before you get in bed, and will turn off automatically once you get in bed. Read more about <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/115000114414-Using-Routines\">Routines</a> to understand how foot warming works when used with a Routine. </li>\n<li>We recommend starting with the low heat setting, and increasing the setting if you want it warmer. </li>\n<li>Footwarming takes 30 minutes to preheat. We recommend a blanket over the bed before you turn it on, so that footwarming heats the blanket as it warms. </li>\n</ul>\n<h2><strong>Offline-Controlling Your Bed</strong></h2>\n<p>You can still adjust your Sleep Number<sup>®</sup> setting, raise and lower your adjustable base, and manually control your underbed light and footwarming when your bed is offline. </p>\n<p class=\"wysiwyg-indent1\">1. Make sure you are near your bed and Bluetooth is turned on in your device settings.</p>\n<p class=\"wysiwyg-indent1\">2. You can control your bed logged in or logged out of the SleepIQ app.</p>\n<p class=\"wysiwyg-indent1\"><strong>Logged In:</strong> Tap Bed Control</p>\n<p class=\"wysiwyg-indent1\"><strong>Logged Out:</strong> Tap Login, tap Remote on the bottom right of the screen. The app will scan for your bed. When the app is done scanning select the MAC address of your bed. </p>\n<p> </p>\n<p><strong>Your bed needs to be online to:</strong></p>\n<ul>\n<li>Get a SleepIQ<sup>®</sup> score</li>\n<li>Add or edit a <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/115000114414-Using-Routines\">Routine</a>\n</li>\n<li>Turn <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/115000111913-Responsive-Air-\">Responsive Air™</a> on/off</li>\n<li>Use the Underbed Light Auto setting </li>\n</ul>\n<p>For help getting back online read <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235812407-Reconnect-SleepIQ-\">Reconnect SleepIQ<sup>®</sup></a> or check out the <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/360000163334-SleepIQ-System-Pairing-Guide\">SleepIQ System Pairing Guide</a> if you are pairing your bed for the first time.</p>\n<p>Your username is your email address. Check out <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235763288-Reset-SleepIQ-account-password\">Reset SleepIQ<sup>®</sup> Password</a> if you forgot your password.</p>\n<p> </p>\n<p> </p>\n<p> </p>\n<p> </p>","id":234966088,"section_id":360000911913,"label_names":[],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/234966088-Control-Your-Bed","title":"Control Your Bed"},{"body":"<p><em>The Favorite button, located on the side of your bed, is a convenient way to return your bed to flat or adjust your Favorite setting. </em></p>\n<p> </p>\n<p>This article will cover:</p>\n<ul>\n<li>Saving a Favorite bed position</li>\n<li>Using the Favorite button with FlexTop<sup>®</sup> and Split King sizes</li>\n<li>Troubleshooting your FlexFit™ smart adjustable base Favorite button</li>\n</ul>\n<h2><strong> </strong></h2>\n<h2><span class=\"wysiwyg-font-size-x-large\"><strong>Saving a Favorite Bed Position</strong></span></h2>\n<p>You can use the SleepIQ<sup>®</sup> app or a remote to set a Favorite. Once you set a Favorite the button will toggle between Flat and your Favorite setting.</p>\n<p> </p>\n<p><strong>With the SleepIQ</strong><sup>®</sup><strong> App:</strong></p>\n<p>Saving a Favorite bed position is easy with the SleepIQ<sup>®</sup> app. Adjust the bed to your favorite position and then tap Save current position as Favorite at the bottom of the screen.</p>\n<p> </p>\n<p><strong>With Your Remote:</strong></p>\n<p>You can also save a Favorite bed position with your Sleep Number<sup>®</sup> remote (sold separately). Just adjust the bed to your desired position, then hold down the Star button until the remote allows you set the current position as your Favorite. Select Yes to save. </p>\n<p><strong><u> </u></strong></p>\n<p>Once you’ve set a Favorite, you can use the button on the side of your bed to easily move between Favorite and Flat.</p>\n<p> </p>\n<h2><span class=\"wysiwyg-font-size-x-large\"><strong>Using the Favorite Button with FlexTop</strong><sup>®</sup><strong> and Split King Sizes</strong></span></h2>\n<p>Flat and Favorite will operate the bed differently depending on if you have a FlexTop<sup>®</sup> or Split King bed.</p>\n<p> </p>\n<p><strong><u>FlexTop<sup>®</sup></u></strong></p>\n<ul>\n<li>Favorite will operate both sides of the bed together. This is because the foot of the bed must adjust together for this setting.</li>\n<li>Flat will return the foot to flat and the head of the selected side to flat. The other head will stay elevated until returned to flat on that side of the bed.</li>\n</ul>\n<p><strong><u>Split King</u></strong></p>\n<ul>\n<li>You can save a different Favorite setting for each side of the bed.</li>\n<li>Favorite and Flat will adjust each side of the bed independently.</li>\n</ul>\n<p> </p>\n<h2><span class=\"wysiwyg-font-size-x-large\"><strong>Troubleshooting Your FlexFit™ Smart Adjustable Base Favorite Button</strong></span></h2>\n<p><strong>My Favorite Button Only Adjusts to Flat</strong></p>\n<p>Make sure to save a Favorite position through your remote or SleepIQ<sup>®</sup> app. For Split King sizes you will need to save a Favorite setting on both sides of the bed. Scroll up to read instructions on saving your favorite bed position. </p>\n<p> </p>\n<p><strong>My Favorite Button Doesn’t Adjust My Bed</strong></p>\n<p>Check to see if there is anything obstructing your FlexFit™ smart adjustable base from moving or if there is any bedding caught between the frame and the adjustable platform. Be sure to check for obstructions under the bed and all the way around the bed that may be caused by your furniture or items stored under the bed. </p>\n<p> </p>\n<p>The Favorite button will light up amber or orange when there is an obstruction. Usually clearing the obstruction will resolve the issue.</p>\n<p> </p>\n<p>Additional Steps:</p>\n<ul>\n<li>Unplug your bed and plug it back in to reset the control system.</li>\n<li>Try adjusting your FlexFit™ adjustable base with the SleepIQ<sup>®</sup> app. Use the up and down arrows or a preset bed position.</li>\n<li>Follow any pop-up instructions provided through the SleepIQ<sup>®</sup> app when attempting to raise or lower your adjustable base.</li>\n</ul>\n<p> </p>\n<p>If these steps do not resolve the issue you are experiencing please call or chat with us online for additional support. In rare cases, we may need to send a technician out to service your FlexFit™ smart adjustable base if we are not able to resolve the problem over the phone.</p>\n<p> </p>","id":115000135414,"section_id":360000911913,"label_names":[],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/115000135414-Favorite-Button","title":"Favorite Button"},{"body":"<p><em>Following a bedtime routine is a great way to get more consistent, restful sleep. Once you add a routine you'll get bed time reminders and your bed will have your foot warmer ready before you go to bed.</em></p>\n<h2>This article covers:</h2>\n<ul>\n<li>How to add a routine</li>\n<li>How to edit or delete your routines</li>\n<li>How to turn a routine on or off</li>\n</ul>\n<p>Check out <a href=\"https://www.sleepnumber.com/support/categories/204141508-Fix-a-Problem/articles/360007813253-My-Routine-Didn-t-Work\">Problem With Routines</a> for help with a routine you've already set up. </p>\n<p>We recommend turning Responsive Air™ on, so that your bed can adjust to you while you sleep. Read about <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/115000111913-Responsive-Air-\">Responsive Air™</a> to learn more. </p>\n<h2>How To Add A Routine</h2>\n<p>SleepIQ<sup>®</sup> technology can effortlessly help you stick to a plan. You and your sleep partner can each set your own routines.</p>\n<ol>\n<li>Log in to your SleepIQ<sup>®</sup> account through your mobile device.</li>\n<li>Tap Settings.</li>\n<li>Tap your sleeper profile.</li>\n<li>Tap Add Routine.\n<ul>\n<li>Don't see Routines in a sleeper's settings?</li>\n<li>Check out <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/360007717674-How-To-Create-A-Sleeper-Account\">How To Set up An Account</a>, so they can add routines. </li>\n</ul>\n</li>\n<li>Accept notifications to receive bedtime reminders on your phone.</li>\n<li>Follow the steps in the SleepIQ<sup>®</sup> app to set up your routine.</li>\n<li>Set a personalized bedtime reminder.</li>\n<li>If you have a 360 Smart FlexFit™ 3 make sure to choose your foot warming temperature setting.</li>\n<li>Research shows that gently warmed feet help you fall asleep. Routines will turn your foot warmer on 30 minutes before you get in bed, and will automatically turn off when you get in bed.</li>\n<li>Add another routine or tap Finish when you done.</li>\n</ol>\n<h2>Good To Know </h2>\n<ul>\n<li>Getting in bed before your set bedtime will cause Routines to not work for that day. </li>\n<li>Foot warming is a feature of the 360 Smart FlexFit™ 3 adjustable base. </li>\n<li>Smart Alarm is available on Android devices.\n<ul>\n<li>You set a sleep goal and a wake-up time. Based on that, the SleepIQ<sup>®</sup> app will recommend the latest time you should go to bed to meet your goal. </li>\n<li>For a more gentle waking experience, your bed tracks your movement and analyzes your sleep patterns to gently wake you during your lightest sleep cycle, so you wake up relaxed and ready to start your day. The SleepIQ<sup>®</sup> app may wake you within 30 minutes before your alarm if it senses you’re sleeping lightly. Your alarm will go off no later than the time you need to wake.</li>\n</ul>\n</li>\n</ul>\n<p> <img src=\"https://selectcomforthelp.zendesk.com/hc/article_attachments/115000409413/Waking_Up_Happy_Image.jpg\" alt=\"Waking_Up_Happy_Image.jpg\" width=\"719\" height=\"542\"></p>\n<h2>Editing or Deleting Your Routine</h2>\n<p>Once a routine has been set up, it can be edited in Settings. Adding a new routine for a day you already have a routine set up will save over the existing routine. Tap Save after editing your routines.</p>\n<h2>Turning Your Routines On/Off</h2>\n<p>You can turn your scheduled routine on or off depending on the day. Tap Save after turning your routine on or off.</p>\n<p> </p>\n<p> </p>\n<p> </p>","id":115000114414,"section_id":360000911913,"label_names":[],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/115000114414-Using-Routines","title":"Using Routines"},{"body":"<p><em>Having your feet gently warmed before bed helps you fall asleep faster. We recommend setting up a Routine for the most effortless experience. </em></p>\n<p> </p>\n<p>This article will cover:</p>\n<ul>\n<li>How Foot warming works</li>\n<li>Operating Foot warming manually or with a Routine</li>\n<li>Tips for using Foot warming</li>\n</ul>\n<p> </p>\n<p> </p>\n<p>There are two ways to control Foot warming:</p>\n<ul>\n<li>Effortlessly through setting up a Routine</li>\n<li>Manually through Bed Control on your SleepIQ<sup>®</sup> app or your Sleep Number<sup>®</sup> remote (available for purchase)</li>\n</ul>\n<p> </p>\n<p><strong>Set Up a Routine:</strong></p>\n<p>With Routines you can crawl into a bed that is ready to warm your feet. Read <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/115000114414-Using-Routines\">Routines</a> to learn more about the benefits of setting up a Routine. </p>\n<p><strong>How it works:</strong></p>\n<ul>\n<li>You choose your bed time and temperature setting when you set up your Routine.</li>\n<li>Foot warming will turn on 30 minutes before you get in bed, so your bed is ready to warm your feet.</li>\n<li>Foot warming turns off when you get in bed, so that the extra warmth is just enough to help you fall asleep.</li>\n</ul>\n<p> </p>\n<p><span class=\"wysiwyg-font-size-large\"><strong>Manual Control</strong></span></p>\n<p> </p>\n<p><strong>Through the SleepIQ<sup>®</sup> App:</strong></p>\n<ul>\n<li>Open the SleepIQ®</li>\n<li>Open Bed Controls on the bottom of the screen.</li>\n<li>Open the Accessories tab.</li>\n</ul>\n<p> </p>\n<p><strong>Through Your Remote:</strong></p>\n<ul>\n<li>Press the Left/Right button to choose the side of the bed you want to control.</li>\n<li>Press the Foot warming button to turn on/off or select your temperature setting.</li>\n<li>Once Foot warming is turned on you have the option to set a timer for foot warming. After you turn Foot warming on, press the Timer button and set the timer for 15 minutes up to 6 hours.</li>\n</ul>\n<p><strong> </strong></p>\n<p>If left on Foot warming will turn off automatically after 2 hours. </p>\n<p> </p>\n<p> </p>\n<p>Use the recommended bedding and allow 15-30 minutes for Foot warming to heat up to help ensure optimal performance. </p>\n<p> </p>\n<p><strong>General Recommendations:</strong></p>\n<ul>\n<li>Blankets and a heavy comforter will help trap the heat while Foot warming is heating up.</li>\n<li>Avoid placing more than a mattress pad and fitted sheet over the top of the mattress. Additional layers may block the heat from transferring.</li>\n<li>Turn Foot warming on 30 minutes before you get in bed. Setting up a <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/115000114414-Using-Routines\">Routine</a> enables your bed to do this for you. </li>\n</ul>\n<p> </p>\n<p> </p>\n<p><span class=\"wysiwyg-font-size-large\"><strong>Foot Warming Too Hot/Too Cool</strong></span></p>\n<p> </p>\n<p><strong>Too Hot:</strong></p>\n<ul>\n<li>Try a lower setting.</li>\n<li>Create a routine for each sleeper, so that Foot warming will turn on and off automatically according to your Routine settings.</li>\n<li>If you are operating Foot warming manually and you have a physical remote, set a timer to turn Foot warming off shortly after you fall asleep. (See instructions above.)</li>\n<li>Try a mattress pad to help reduce the heat transference.</li>\n</ul>\n<p> </p>\n<p><strong>Too Cool:</strong></p>\n<ul>\n<li>Allow 30 minutes for Foot warming to heat up before getting in bed.</li>\n<li>Cover your bed with a heavy comforter to trap the heat while Foot warming is heating up.</li>\n<li>Increase the heat setting.</li>\n<li>Improve heating by removing thick mattress pads or foam layers.</li>\n</ul>\n<p> </p>\n<p><span class=\"wysiwyg-font-size-large\"><strong>Foot Warming Doesn’t Turn On/Off Manually</strong></span></p>\n<p> </p>\n<p>Things to try:</p>\n<ol>\n<li>Check to make sure your bed is plugged in. The power cord is located at the head of your bed.</li>\n<li>Try switching to a different screen in the SleepIQ<sup>®</sup> app and returning to the Accessories tab.</li>\n<li>Make sure Foot warming is connected to your bed. There are two connections to check:</li>\n</ol>\n<ul>\n<li>Check the gray cable under your bed next to your air hose connections located on both sides of the bed.</li>\n</ul>\n<p><img src=\"https://selectcomforthelp.zendesk.com/hc/article_attachments/115000422633/cable.png\" alt=\"cable.png\" width=\"710\" height=\"406\"></p>\n<ul>\n<li>Check the black power connection on your pump.</li>\n</ul>\n<p> </p>\n<p> </p>\n<p><span class=\"wysiwyg-font-size-large\"><strong>Foot Warming Doesn’t Turn On/Off with Routines</strong></span></p>\n<p><strong> </strong></p>\n<p><strong>Doesn’t Turn On:</strong></p>\n<p>Routines will be disabled for the day if you get in bed before the routine starts. We recommend turning Foot warming on and off manually or updating your routine if you find that you are getting in bed earlier than planned.</p>\n<p> </p>\n<p><strong>Turns On, But Doesn’t Turn Off:</strong></p>\n<p>Normally, when you set up a routine Foot warming will turn off automatically when you get in bed. If Foot warming turns on automatically, but doesn’t turn off when you get in bed, it is most likely that your bed is offline. </p>\n<p> </p>\n<p><strong><u>Checking your bed’s connection status: </u></strong></p>\n<p>You can check the status of your bed in the Settings of the SleepIQ® app. </p>\n<p> </p>\n<p>When your bed is offline you can still control your bed manually through your bed controls. Your routine will resume normal functioning once your bed is back online. </p>\n<p> </p>\n<p><strong><u>Steps to get back online:</u></strong></p>\n<ul>\n<li>Update your Wi-Fi information if your credentials have changed.</li>\n<li>Unplug and plug in your bed to restart your pump.</li>\n</ul>\n<p> </p>\n<p>If these steps do not resolve your connection status read <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235812407-Reconnect-SleepIQ-\">Reconnect SleepIQ</a>.</p>\n<p> </p>\n<p>If these recommendations do not resolve your issue please chat with us online or call us for additional support.</p>","id":115000135514,"section_id":360000911913,"label_names":[],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/115000135514-Using-Sleep-Number-Foot-Warming","title":"Using Sleep Number Foot Warming"},{"body":"<p>SleepIQ® Technology connects to your favorite health and wellness apps to create a more complete picture of how your daily life affects your quality of sleep. By pulling in selected data from other devices, SleepIQ lines it up with your SleepIQ scores to see if there are any trends in how other activities affect your sleep. </p>\n<p><em><strong>Currently, SleepIQ<sup>®</sup> is able to connect with the following apps or devices: Apple<sup>®</sup> Health, Fitbit<sup>®</sup>, Nest Learning Thermostat™, and MapMyRun™.</strong></em></p>\n<h2><strong><br>Requirements:</strong></h2>\n<ul>\n<li>An Adult SleepIQ® Profile with an attached Email.</li>\n<li>An Email can be added to a Sleeper Profile by adding it in Sleeper Profile Settings.</li>\n<li>Username and password for third-party app or device</li>\n</ul>\n<h2><strong>How to Connect:</strong></h2>\n<ol>\n<li>Open &amp; log into the SleepIQ app</li>\n<li>Tap Settings in the bottom right hand corner</li>\n<li>Select \"Sleeper\" under Sleeper Profiles</li>\n<li>Select “Connected Apps”</li>\n<li>Select the app/device you would like to connect and log-in using those credentials when prompted</li>\n<li>Authorize SleepIQ technology to access their data through the third party app/device</li>\n</ol>\n<p> </p>\n<p> </p>\n<p><em><span class=\"wysiwyg-font-size-small\">Apple is a registered trademark of Apple Inc.; Fitbit is a registered trademark and service mark of Fitbit, Inc.; MapMyRun is a trademark of Under Armour, Inc.; Microsoft is a registered trademark of Microsoft Corporation; Nest Learning Thermostat is a trademark licensed by Nest Labs, Inc; Withings is a registered trademark and service mark of Withings, Inc.</span></em></p>","id":235239727,"section_id":360000911913,"label_names":[],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/235239727-Connect-your-apps-and-smart-devices","title":"Connect your apps and smart devices"}],"categoryId":204218648,"id":360000911913,"name":"Using the SleepIQ® App","snUrl":"/support/sections/360000911913-Using-the-SleepIQ-App"},{"articles":[{"body":"<p><em>If you forgot your password, or would like to change it, follow these steps to reset your SleepIQ account password. </em></p>\n<p><em>Contact us for help with your username or if you have any trouble resetting your password.</em></p>\n<h2>Forgot Password?</h2>\n<p>1. Tap Log in.</p>\n<p>2. Tap Forgot Password </p>\n<p>3. Enter your email address</p>\n<p class=\"wysiwyg-indent1\">Tip: This is the email address you used to register or create your SleepIQ account.</p>\n<p>4. Tap Reset Password.</p>\n<p>5. You'll see \"Alert: Check your email for your password reset link.\"Tap Ok.</p>\n<ul>\n<li>Contact us for help if the app is unable to find your account.</li>\n</ul>\n<p>6. Check for your inbox for an password reset email from Sleep Number. </p>\n<ul>\n<li>You should see it within 10-60 seconds. </li>\n<li>Check your Junk or Social folder if you haven’t received it after a minute. </li>\n</ul>\n<p>7. Open the email.</p>\n<p>8. Tap Change Password.</p>\n<p>9. Create your new password.</p>\n<p class=\"wysiwyg-indent1\">! Minimum 8 characters, max 30 characters, must include at least 1 uppercase, 1 lowercase, 1 number.</p>\n<p>10. Tap Save.</p>\n<p>11. Go back to the SleepIQ App to log in with your new password.</p>\n<h2>Problem With Email Address?</h2>\n<p>If you forgot your email address or can't access your inbox please call us at <span class=\"wysiwyg-color-green110 wysiwyg-color-green\"><strong>1-877-252-7813</strong></span> for additional support. </p>","id":235763288,"section_id":360001645033,"label_names":["Log in","SleepIQ account","Forgot password","Can't Log in","Reset Password"],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/235763288-How-to-reset-your-SleepIQ-password","title":"How to reset your SleepIQ password"},{"body":"<p>Adding Sleeper Profiles is a crucial step toward ensuring you and your sleep partner get a nightly SleepIQ score after your bed is online. Follow the steps below to add a Sleeper in the SleepIQ app.</p>\n<p>1. Log in to the SleepIQ App.</p>\n<p>2. Tap Settings.</p>\n<p>3. Tap Account Settings.</p>\n<p>4. Tap Add Sleeper.</p>\n<ul>\n<li>Don't see Add Sleeper? This means you've already added sleepers to your bed(s).</li>\n<li>See <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/360007717414-How-To-Edit-Sleeper-Profile\">How To Edit Your Sleeper Profile</a> to make changes to your account. </li>\n</ul>\n<div class=\"ms-rte-layoutszone-outer\">\n<p class=\"ms-rteElement-P ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteThemeBackColor-1-0 ms-rteThemeForeColor-2-0\">5. Tap the bed icon to select a side.</p>\n<p class=\"ms-rteElement-P ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteThemeBackColor-1-0 ms-rteThemeForeColor-2-0\">6. Type the sleeper's name. </p>\n<p class=\"ms-rteElement-P ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteThemeBackColor-1-0 ms-rteThemeForeColor-2-0\">7. Tap Next</p>\n<p class=\"ms-rteElement-P ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteThemeBackColor-1-0 ms-rteThemeForeColor-2-0\">8. Select profile information. Tap Done after completing each entry.</p>\n<ul>\n<li>\n<p>Sleep Goal: Choose between 6:30 and 9:00 hours.</p>\n</li>\n<li>\n<p>Birth Year: Scroll to select birth year.</p>\n</li>\n<li>\n<p>(Kids only) Birth Month: Used to send birthday notifications and remind users to update height and weight.</p>\n</li>\n<li>\n<p>Gender: Choose your gender.</p>\n</li>\n<li>\n<p>Height: Feet and inches</p>\n</li>\n<li>\n<p>Weight: lbs.</p>\n</li>\n</ul>\n<p class=\"ms-rteElement-P ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteThemeBackColor-1-0 ms-rteThemeForeColor-2-0\">8. Tap Next</p>\n<p class=\"ms-rteElement-P ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteThemeBackColor-1-0 ms-rteThemeForeColor-2-0\">9. Opt to use the account holder email address or add a different email address for this sleeper.</p>\n<ul>\n<li class=\"ms-rteElement-P ms-rteThemeFontFace-2 ms-rteFontSize-2 ms-rteThemeBackColor-1-0 ms-rteThemeForeColor-2-0\">Having an email address linked to each sleeper ensures they will get their monthly sleep report emails and have the option to create sleep routines. </li>\n</ul>\n</div>\n<div class=\"ms-rte-layoutszone-outer\">\n<p>10. Tap Save in the upper right corner when your done.</p>\n<p> </p>\n<p> </p>\n</div>","id":360007717194,"section_id":360001645033,"label_names":[],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/360007717194-How-To-Add-A-Sleeper-in-SleepIQ","title":"How To Add A Sleeper in SleepIQ"},{"body":"<p>You can change your email address and password through the SleepIQ app. Please follow these steps to make these updates.</p>\n<p> </p>\n<p>1. Log into the SleepIQ app with your current email address and password. </p>\n<ul>\n<li>\n<a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235763288-Unable-to-Log-In-To-Your-SleepIQ-Account-\">Trouble logging into your account?</a> </li>\n</ul>\n<p>2. Tap Settings.</p>\n<p>3. Tap the sleeper name of the account you want to change.</p>\n<p>4. Tap Email &amp; Password.</p>\n<p>5. Type your new email address and password.</p>\n<ul>\n<li>Tap Remove at the bottom of the screen to remove the old email address from your account. </li>\n<li>\"Alert An error has occurred, please try again\" will appear when you try to remove the account owner's email address. \n<ul>\n<li>! You can edit, but not remove, the account owner's email address.</li>\n</ul>\n</li>\n</ul>\n<p>6. Tap Save when done.</p>\n<p> </p>\n<p>If you changed your email address, check your email inbox to validate your new email address. After validating, <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/360007715334-How-To-Log-Out-of-the-SleepIQ-App\">log out of the SleepIQ app</a> and log in with your new credentials.</p>\n<p> </p>\n<p>Please call us at <span class=\"wysiwyg-color-green\"><strong>1-877-252-7813 </strong><span class=\"wysiwyg-color-black\">for help changing or removing an email address. </span></span></p>","id":360007814033,"section_id":360001645033,"label_names":["Reset Password","Email"],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/360007814033-How-To-Change-or-Remove-An-Email-Address-Password","title":"How To Change or Remove An Email Address & Password"},{"body":"<p>You activated your SleepIQ account when you registered your account. Now you can set up accounts for each sleeper, so they can use routines and get monthly sleep report emails.</p>\n<p>1. Log in to the SleepIQ app.</p>\n<p>2. Tap Settings.</p>\n<p>3. Tap the Sleeper Name.</p>\n<p>4. Tap Email &amp; Password.</p>\n<p>5. Tap Create to set up an account.</p>\n<p>6. Enter their email address.</p>\n<p>7. Create a password.</p>\n<p class=\"wysiwyg-indent1\">! Must be 8-30 characters, contain at least 1 uppercase letter, one lowercase letter, 1 number.</p>\n<p>8. They will receive a SleepIQ login reset email from Sleep Number.</p>\n<p>9. Click the Valid Email link in the email.</p>\n<p>10. They will be able to log in to the SleepIQ app with their email address and password after they validate their email address.</p>\n<p> </p>","id":360007717674,"section_id":360001645033,"label_names":[],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/360007717674-How-To-Set-Up-An-Account-For-A-Sleeper","title":"How To Set Up An Account For A Sleeper"},{"body":"<p>Your sleeper profile is used to calculate your SleepIQ score. We recommend updating your profile if your weight or sleep goal has changed. </p>\n<p>1. Log in to the SleepIQ app.</p>\n<p>2. Tap Settings.</p>\n<p>3. Tap the sleeper's name.</p>\n<p>4. Tap Sleeper Profile.</p>\n<p>5. Tap the field you want to change.</p>\n<p>6. Tap save in the upper right corner when you are done making changes.</p>\n<p> </p>","id":360007717414,"section_id":360001645033,"label_names":["Remove Sleeper","Delete Sleeper","Edit Profile"],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/360007717414-How-To-Edit-Sleeper-Profile","title":"How To Edit Sleeper Profile"},{"body":"<p>1. Tap Settings</p>\n<p>2. Tap Logged In to the right of your name.</p>\n<p>3. Tap Log Out in the top right.</p>","id":360007715334,"section_id":360001645033,"label_names":["SleepIQ account","SleepIQ App","Log out"],"promoted":false,"snUrl":"/support/categories/204218648-SleepIQ-App/articles/360007715334-How-To-Log-Out-of-the-SleepIQ-App","title":"How To Log Out of the SleepIQ® App"}],"categoryId":204218648,"id":360001645033,"name":"Manage Your SleepIQ Account","snUrl":"/support/sections/360001645033-Manage-Your-SleepIQ-Account"}],"snUrl":"/support/categories/204218648-SleepIQ-App"}