How to contact us

IMPORTANT MESSAGE - 5th March 2018

Although it is business as usual, we do have a large backlog of repairs following last week's adverse weather conditions. We hope to have these cleared within the next few days, so please bear with us._____________________________________________________

So that we can deal with your query as quickly as possible, we are introducing four easy options for you to choose from when you call us:

Gas Central Heating

Rent or charges

For all other enquiries

To hear the options again

This will ensure we get you to the right area, first time.

Watch this space for further details.

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Repairs, alterations and upkeep of your home

Our Repairs Helpdesk is responsible for the day to day maintenance of all council properties across the Borough of Poole.

Report It

You can report a repair at anytime via our secure online form 'Report a Repair'. You can also report a repair during office hours to the Repairs Helpdesk or, if you live in a sheltered scheme, you can report it to your Sheltered Housing Officer.

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OFFICE OPENING HOURS

Monday - Thursday: 8.30-17.15Friday: 8.30-16.45

TELEPHONE CONTACT HOURS

For all Gas Servicing and Breakdown enquiries please call P H Jones on 0800 389 7312. To reschedule or book new appointments you can now email PHPAppointments@phjones.com. Please ensure you have gas on the meter and the thermostat is turned up.

Before you give PHJones a call, check out their troubleshooting guide. You may find the information you need to get your system up and running.

Always ask for ID

All works are carried out using only registered contractors to ensure the safety of our customers and their homes. All PHP staff and our contractor teams carry identification badges. To protect your security and peace of mind, all operatives and staff will show their ID badges before entering your home.

Should you have any doubts about the authenticity of a card, or cardholder, please call us immediately on our Helpdesk number, see the contact details to the right of this page.