Applicant Service Centers (ASC) and Call Center

An ASC is a facility contracted by the U.S. government to collect biometric data (photo and fingerprints) from visa applicants prior to submission to the consular section. The contractor who operates the ASC also runs the Call Centers that provide other visa-related services, including making visa appointments, answering questions about the application process, collecting other applicant information, and assisting applicants with passport delivery.

On May 7, 2012, ASCs opened in São Paulo, Rio de Janeiro, Recife, Brasília and Belo Horizonte.

Applicants can contact the Call Center for information about ASC locations and hours, scheduling ASC and Consulate appointments, questions about payment of the MRV fee and any technical issues with the appointment website. To access the local numbers for the Call Center please click here.