Mission Statement

As a team of child support professionals, our commitment is to enhance the well-being of the children and families we serve.

Calling the Agency

Agency numbers are listed above. Select the correct option on the recorded voice
mail system. Be prepared to leave the following information:

Your Name

PIN

Social Security Number (if you choose to do so)

Case Number

Your Telephone Number

A brief description as to why you are calling

If you do not leave this information, your call will not be returned. Individual
staff members schedule their own appointments.

The agency caseload is divided amongst staff according to non-custodial or paying
parents' last names, with the exception of interstate and pending paternity establishment
cases. When calling, please leave your message with the appropriate caseworker via
the voicemail system.

Payments

Payments are not considered “late” until a payment is more than 30 days overdue.

For all child support payment information, contact the Wisconsin Support Collections
Trust Fund at 1-800-991-5530.

Job or Address Changes

Submit the changes in writing or notify the agency at the above address or phone
number within 10 days.

Confidentiality

Child support staff exchanges information with case participants. This means custodial
and non-custodial parents only. Strict legalities regarding confidentiality are
adhered to in all cases.

Legal Documents

Your personal copies of important legal documents regarding your child support case
should be kept in a safe place. The original documents are housed at the Wood County Clerk of Courts Office and copies can be obtained
in that office for a fee.

Complaint Process

If you have any concerns regarding your child support case, place those issues in
writing and send to the address listed above; or call the number above and a complaint
form will be mailed to you. This will enable the caseworker to assist everyone in
a timely manner. You will also need to state your case number and pin.

Equal Opportunity

This agency is an equal-opportunity employer and service provider. If you have a
disability and need information in an alternative format, or need it translated
to another language, please contact the phone number or address listed at the top
of this informational sheet.