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Job Openings

Sales & Sales Leadership

Account Executive

We’re looking for a motivated self-starter who has a consultative sales approach, provides an outstanding customer experience and offers polished presentation skills. You'll be single-handedly managing an inbound pipeline of sales opportunities and expansion on existing customer accounts across a very large customer base. Qualified candidates will bring a proven track record in sales achievement, Software/SaaS a plus. This role will be primarily focused on growing Zendesk's Latin America footprint.

Responsibilities

Exceed activity, pipeline, and revenue goals on a monthly basis.

Become an expert on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers.

Respond to a high volume of inbound leads and existing customers.

Continue to build pipeline of new business, up-sell, and cross-sell opportunities.

Develop and manage relationships with accounts in your book of business.

Be the voice of the customer; understand their needs and make them heroes.

Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce.

Requirements

Spanish language business fluency required.

Fluent in English.

Bachelor’s degree.

Excellent verbal and written communications skills.

2+ years of full cycle sales experience; software/SaaS experience preferred.

Passion for technology and quick ability to learn tools and processes.

Exceptional organizational skills, with the ability to multitask a high volume of opportunities at all times.

Ability to thrive in a face paced environment; you move quickly, think strategically and are superb at tactical execution.

Travel 25% - 50% depending on business needs

#LI-AF1

The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.comまでお問い合わせください。

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

Sales Manager (AE Manager), Mexico City

Reporting to the Director of Sales, the Sales Manager will have full ownership and responsibility for managing sales activities and ensuring the achievement of significant new and existing customer revenue growth targets that support the company’s objectives in a dynamic market.

Ideal candidates will possess strong sales management experience, as well as deep knowledge of sales cycles likely from his/her experience as an individual contributor. This person will play a key role in leading a highly visible and motivated sales team that focuses on Zendesk's core accounts. We seek an outstanding and experienced sales leader who will develop and execute a multi-faceted sales strategy to gain market share and build the highest levels of customer and team satisfaction.

Responsibilities

Provide strong leadership, vision and direction.

Build and lead a high performing sales team.

Track and analyze sales activities to understand and capitalize on buying trends and patterns.

Be accountable for the attainment of assigned new customer acquisition and financial performance targets.

Support direct reports by participating and leading in prospect meetings and engaging other corporate resources as required.

Ongoing mentoring and development of the sales team, includes recruiting, on-boarding and training new Account Executives.

Working closely with other teams; field marketing, outbound sales development to drive market awareness and build pipeline for sales team to achieve revenue targets.

Requirements

8 - 10 years of software sales experience in an individual contributor and management role.

Must have a proven track record of success, driving revenue growth against quota and increased profitability in the software industry.

Minimum of 2-5 years sales management experience.

Currently and successfully managing a team of Sales Account Executives in a B2B software environment.

Excellent presentation and listening skills.

Ability to hire and train new Account Executives.

Ability to provide accurate forecasting and pipeline development and management.

Entrepreneurial, self-directed with a passion to succeed.

A creative, out of the box thinker.

Must be analytical and metrics driven through all stages of the sales cycle.

BA/BS degree required.

#LI-DC1

The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.comまでお問い合わせください。

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

Senior Solutions Consultant

The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. SC’s must be both sales focused and technically savvy. They must be successful selling to Enterprise and Mid Market executives, and convincing C-level and director level executives of the technical merits of the software solution. The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.

The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.comまでお問い合わせください。

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

Velocity Account Executive

We’re looking for a motivated self-starter who has a consultative sales approach, provides an outstanding customer experience and offers polished presentation skills. You'll be single-handedly managing an inbound pipeline of sales opportunities and expansion on existing customer accounts across a very large customer base. Qualified candidates will bring a proven track record in sales achievement, Software/SaaS a plus. This role will be primarily focused on growing Zendesk's Latin America footprint across priority countries including Mexico, Colombia, Chile, Peru, and Argentina.

Responsabilities

Exceed activity, pipeline, and revenue goals on a monthly basis.

Become an expert on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers.

Respond to a high volume of inbound leads and existing customers.

Continue to build pipeline of new business, up-sell, and cross-sell opportunities.

Develop and manage relationships with accounts in your book of business.

Be the voice of the customer; understand their needs and make them heroes.

Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce.

Requirements

Spanish language business fluency required.

Fluent in English.

Travel 25% - depending on business needs.

Bachelor’s degree.

Excellent verbal and written communications skills.

2+ years of full cycle sales experience; software/SaaS experience preferred.

Passion for technology and quick ability to learn tools and processes.

Exceptional organizational skills, with the ability to multi-task a high volume of opportunities at all times.

Ability to thrive in a face paced environment; you move quickly, think strategically and are superb at tactical execution.

#LI-AF1

The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.comまでお問い合わせください。

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.