I've been scouring this website and forum for a couple hours now. It seems a lot of people already know everything I'm trying to find out (kind of like that scene in Hackers when Joey says "you guys always think I should know everything but you never tell me"). Has anyone used PCHelpware v2? If so, can someone provide a general concept (what needs to be in place and where), and how to set it up? Anything you provide will likely be better than this: http://www.uvnc.com/products/pchelpware ... -beta.html

I have used PCHelpware (the original one) many years ago and remember it took me forever to figure it out, because the instructions are just as brief and vague. I did eventually manage to get a nice little custom EXE the end user could download from our public server and simply enter a password and I'd be connected. Is V2 much different? Do I use the original version's instructions in conjunction with V2???? How is there not a video about how to set it all up? I'm sure it would take the creators under 30 min and would save many thousands of users many hours of scratching their heads. Just saying.

Ultimately I am trying to see if this will act as a remote support tool for our company, whether it is our primary or secondary (backup), all depends on the ease of deployment.