manage the ‘Change Request’ process, acting as the first critical checkpoint for new submissions; performing a quality review of content to ensure the form is compliant and articulates the problem and any deadlines clearly; applying judgement on how to address gaps and when to fast-track

facilitate and assist in progressing a Change Request through the assessment process

any other duties as required by the line manager commensurate with this position.

Organization Description

UK Shared Business Services Ltd (UK SBS) is an organisation whose purpose is to support their clients by allowing them to focus their resources on doing what they do best, by providing the following range of professional business services to our clients:

Human Resources & Payroll

Finance

Procurement

Information Technology

Our clients include UK Research and Innovation (UKRI), the Department for Business, Energy & Industrial Strategy (BEIS) and other Partner Organisations.

At UK SBS, service excellence means more than completing transactions; the organisation has been set up to deliver added value for our clients. This means our people make a big contribution to the value we offer through specialist knowledge and high standards of service.

Shortlisting Criteria

Essential:

English and Mathematics GCSEs or equivalent

office Skills – Microsoft Word, Excel, PowerPoint, Visio

excellent communication skills – verbal, written, presentation

good customer service and relationship management skills, to build trust and collaborative working relationships

strong analytical skills, with an excellent eye for detail and quality

excellent time management and organisational skills with the ability to prioritise, plan and organise workload to meet deadlines.

Desirable:

project management foundation qualification

previous experience of working within a PMO function or similar/comparable function

previous experience within a large complex and/or politically sensitive organisation

previous experience of working within an IT team, with an understanding of technical deployments.

Interview Criteria

Essential:

understanding of the role PMO plays in project management

competence in gathering data, analysing and presenting information

ability to use own initiative, take ownership and apply situational judgement

experience in planning, organising and providing administrative support

experience of managing own workload, in a pressured environment with tight deadlines and moving schedules

experience interacting and working with senior management and key stakeholders.

Desirable:

an understanding of Project Management methodologies and the project lifecycle

ability to work at a broad portfolio level, and drill down at project level where required.

UKSBS offers a competitive salary, defined pension scheme and 28 days annual leave rising to 30 days within 3 years of service. Additional benefits include lifestyle and health care benefits, season ticket loans and possible learning and development opportunities.

UKSBS is an inclusive employer and welcomes applications from all sections of the community. We would like to see the number of people with disabilities and those from ethnic minorities increase as a proportion of our workforce and so their applications are particularly welcome. At UKSBS, we value the diversity of our employees and strive to make decisions based on individual merit and ability.

Please note parking is subject to waiting list.

Please note that candidates must have the right to work in the UK as UK SBS does not hold a sponsorship licence.

Only online applications will be accepted and should be submitted in the form of an up-to-date c.v. and covering letter (ensuring that the IRC reference is included in the file name description of each document uploaded), which clearly outlines why you are applying for this post and how you meet the criteria described in this advertisement. Please note that applications submitted without a covering letter, or which fail to address these points, may not be considered further.

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If you would like to receive this advert in an alternative format (e.g. large print, Braille, audio or hard copy), are unable to apply online or do not wish to create an account but would still like to apply for a specific role, please contact us by telephone on 01793 867000.