* No order tracking if the parcel is by mail.** Registered mail are charged and paid by customers.*** Please enter the S.F. Store Locations code in the order remark.**** The delivery time of parcel by mail takes 2-7 days; parcel by SF Express takes 1-3 days.***** After the product has been dispatched, we do not responsible for any compensation for any loss (such as product fragmentation or loss) caused by the transport service provider. But we will try our best in assisting and doing follow-up.

Returns GuaranteeAll products are entitled to 14 days free return guarantee.Within 14 days after sending out the product, if you are not satisfied with the product, youcan return it and be 100% return.To return, please email to info@drkoalahk.com or WhatsApp at +852 9855 1118.All returned products must be completely unopened and the packaging must be in originalform.Please do not return the products to the manufacturer directly.Refund (if applicable)When we receive the returned product, we will notify you through email or WhatsApp.After the inspection, we will inform you whether the products meet the return criteria.If the product meets the return criteria, the payment will be refunded to your credit card orthe payment instrument you used to purchase the product, which usually takes days.Delay or loss refund (if applicable)If you have not received then refund, please re-check your bank account.Then contact your credit card company and it may take some time for the refund to beshown in the bank statement..If you have not received the refund after carrying out the above instruction, please contactus at info@drkoalahk.com or WhatsApp at +852 9855 1118.Sale or promotion product (if applicable)Only regular price items can be refunded, markdowns or promotional items can not berefunded.