If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

Bathroom Rug
I have 2 of these for my guest bath. One is trimmed in black for my winter decor and the other is trimmed in brass. My only complaint is that the trim shows water marks. My husband uses our rug shampooer for the brass.
I would love to get a runner and 2 smaller rugs for the master bath but will wait until they go on sale.
January 27, 2015

st tropez rug
i bought two these rugs for my kitchen in white 6 months ago and they were very beautiful, but not practical in white! i should have known better for getting them in white. they are filthy dirty just being walked on without shoes even plus we have a dog so they aren't pet friendly in white either. at first i could use a damp cloth and clean off the scuff marks but that took off the protective coat on the fabric so the next time it stayed dirty. i like the look so i'm contemplating replacing them with a black boarder now. just not sure i want to spend the big bucks.
November 17, 2014

Beautiful Rug - Excellent Quality
I purchased this rug with white trim. I use it indoors at the back door to my yard/pool. 2'6"x4'4" is a hard size to find in a rug and its perfect for a doorway because it is not too small or too large. The white sumbrella border is a couple inches wide which looks very rich compared to a thin trimmed rug which can look very cheap. You can tell at a glance it is a high quality rug and it is well worth the price. It is also comfortable (soft) under bare feet. It really pops on my mahogany hardwood floor. I have never received so many compliments on a rug! Everyone notices it and everyone comments that it is beautiful. Don't hesitate to buy this rug.
July 28, 2014

Easy to clean
I ordered this rug for my kitchen area. The nice thing about this rug is that if an area gets soiled, I can easily spot wash it with some soap. I ordered this in spa blue and the only downside to that is that is shows water stains so when i spot clean it I have to wash the entire trim area.
November 9, 2012