Claims Handling

The adage goes that your insurance policy is only a piece of paper until you have a claim. Due diligence on how well your policy is likely to respond, should the worst happen, is vital.

Your claims handler will have processes in place for handling your claim. In handling this claim, does your provider have the ability to apply a reserve, have sufficient access to investigate fully, have the resources to document and communicate fully? How do would they investigate potential fraud?

Part of investigating a claim may involve negotiation and indeed litigation, so the experience and familiarity of your provider in your territory can prove vital. It is also advisable to ask questions of their experience, personnel, training and previous cases.