2. Welcome at the meetingTopRegistration will take place at the ICHEC Brussels Management School on Thursday 24 November 2011 from 12:00 – 14:00Participants will receive all conference materials and other necessary information at the registration desk.

Fees cover attendance at the meeting, documentation, meals and refreshments, but do NOT include hotel accommodation. Hotel fees are to be paid directly to the different hotels upon departure (please refer to the Hotel Information Section further down for more details).CANCELLATION POLICY FOR REGISTRATIONSCancellations must be confirmed in writing. If Momentum, the EFMD Conference Secretariat receives notice of your withdrawal before 20 September, 2011, a cancellation administrative fee of 75€ will be charged. Thereafter, we regret that we are unable to refund any fees. However, in such cases substitutes are welcome at no extra cost as long as EFMD receives notification of the name, title and address of the substitute.

4. Getting to and from HotelTopThe following link provides you with information needed: To and from Brussels

Hotel accommodation request procedureThe Conference Organiser has reserved rooms at preferential rates for the conference participants at the above mentioned hotel. Requests for accommodation are handled on a first-come, first-served basis. We strongly advise all participants to reserve their hotel room before 20 September 2011. After this date, hotel availability and rates are no longer guaranteed. Rooms are available between 23 November (earliest check-in) and 26 November 2011 (latest check-out). All other dates are upon request and subject to availability.To make a request for accommodation, please complete the registration and hotel booking form. Please note that requests by telephone or email are not accepted.

PaymentPayments for all bookings are to be settled with the hotel directly upon departure. A valid credit card number must be given when making your booking request in order to guarantee and secure your reservation. The Conference Organiser cannot process nor confirm hotel bookings without a valid credit card. Please ensure that your credit card will still be valid at the time of the conference.

Confirmation of hotel bookingIf a hotel room is available at the selected hotel and for the requested dates, the final confirmation letter will be sent by email within 72 hours, with the name of the hotel, arrival/departure dates, and type of room. You will be informed accordingly if no rooms are available.If you have not received the final hotel confirmation email within 1 week, please contact the Conference Organiser at This email address is being protected from spambots. You need JavaScript enabled to view it. or at +32 16 40 45 55.

Cancellation notificationsCancellations of hotel bookings must be sent in writing no later than 14 November 2011 to the Conference Organiser, by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by fax at +32 16 40 35 51.Change of booking or reduction of stay.Any change of reservation or reduction of stay must be notified in writing to the Conference Organiser. Please do not contact the hotel directly in case of any booking changes. All changes are subject to hotels’ availability and the entire stay may be charged.

Cancellation conditions

For cancellations received before 14 November 2011: no charge will occur.

For cancellations received between 15 and 19 November 2011 ; one night will be charged on the credit card given.

For cancellations received as of 20 November 2011; the entire stay will be charged on the credit card given.

Late arrivalIf you will be arriving late (after 6 pm), please indicate this on your hotel booking form in order to secure your room.

No-showIn case of no-show, the entire stay booked will be charged.

Early departureIn case of early departure, the entire stay will be charged for checking out prior to the departure date confirmed.

InvoicesInvoices will be issued by the hotels directly upon check-out.

Check-in time & Check-out timeReserved rooms are available to the customer at 3 PM on the agreed arrival date. Rooms must be vacated and made available to the hotel not later than 12 AM on the agreed departure date. Rooms which are not available for the hotel on the date of departure at 12 AM will be charged for an extra night.

Special requestsPlease note that special requests, such as early check-in are never guaranteed, but upon availability of the hotel.

Dates before or after the eventIf you need a room before or after the event’s date, please contact us by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it..

8. VISATopIf you need an invitation letter for your visa application, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. be who will provide you with the invitation letter (please note that we can provide you with this letter only upon receipt of registration payment).