Have had countless problems in the past with FedEx, just a pity that most e-commerce sites don't give you an option to choose which courier to use.

Not that DHL is any better - even went so far as to "take it to the top" and submit a detailed complaint to Michael Druce and Joanna Goodman (as 'invited' to do on the DHL website), but even that is simply ignored. And this wasn't a piffling "Your staff are rude" type of complaint.