Many of us have worked in contact centers. It’s never been a particularly glamorous or well-paid job. And there’s now a serious talent shortage. Employers around the globe are facing the most severe recruitment crisis in 12 years, according to the latest Talent Shortage Survey, with 40% of companies surveyed reporting difficulties filling roles. ContactRead moreRead more

JACKSON, Mich. — Ambs Call Center [ambscallcenter.com] is honored to accept the exclusive ATSI 2019 Award of Excellence [atsi.org] for best answering service. This annual award is presented by the Association of TeleServices International [atsi.org] (ATSI) an industry trade association for telephone answering service providers. Now a 16-time winner, Ambs Call Center earned the SapphireRead moreRead more

An answering service firm can provide a fun, challenging and rewarding working environment. With a variety of tasks and numerous roles, there is a range of answering jobs to suit all personalities. Whether you want to be on the receiving end of calls, assisting callers, supervising team members or training new employees, you’ll find yourRead moreRead more