What do you do if a Valet messes up your car?

I stayed at a Vegas hotel for 2 nights. They offered "free" complimentary Valet service. So I drove up, got the ticket and gathered my stuff, and left. Note that the guy left before I could give him a couple bucks drop off tip.
This morning when I picked up my car, it looked like someone took a dirty mop... show more I stayed at a Vegas hotel for 2 nights. They offered "free" complimentary Valet service. So I drove up, got the ticket and gathered my stuff, and left. Note that the guy left before I could give him a couple bucks drop off tip.

This morning when I picked up my car, it looked like someone took a dirty mop bucket full of muddy water and dumped it all over the rear of my car. Then that muddy water dried. My car was clean when I brought it in.

I asked the attendant what happened to my car, and he said he didn t know, but that maybe some sprinklers hit my car. I did a saliva test to make sure the crud could easily be removed with water, and because there was a line of people waiting, I just left without making a stink.

But now that I m 200 miles away from the incident, I am thinking I should have talked to a manager. But what could he have done? The damage doesn t look permanant, and I could have just as well brought in a dirty car (which I didn t) - his word against mine.

In such a scenario, what would you have done? Did I have any leg to stand on? I still gave the attendant a $5 tip.

I don t like Valet because essentially you might be letting some punk 18 year old drive your car, but my logic is they move so many cars, they are probably expert at it and its a pretty safe thing to do.

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Valet parking doesn't even promise garage parking. If the outside of your car gets dirty while it's parked on a surface lot because it rains or because a sprinkler comes on or car drives by and splashes it or whatever, that happens. That kind of stuff happens when you park the car yourself, too, and you don't go against the parking lot and tell them that your car got dirty in their parking lot and expect them to wash your car. That's ridiculous. You're entitled to get your car back undamaged, but what you describe isn't damage. Your car just got dirty. That's all. Cars get dirty by sitting outside like yours did. Go to a car wash and be done with it.

You have no proof that a person did anything to your car. You have evidence that your car was parked in a place where it got dirty. Those are two different things. If you felt the treatment of your vehicle was out of line, you should have parked and go to speak with a manager at the hotel. In the future, you should ASK where your car will be parked and if it will be exposed to weather, sprinklers, dirt, etc. Anytime you leave your car anywhere, there is some inherent risk.

U can take a pocture and write an email to the manager, tell that u didnt have time to talk in person while leaving because other people were waiting but u re not satisfied with their service. They will take your complaint seriously because u have nothing to gain by lying. Also maybe if he is doing it to other customers other customers have complained. Anywho i suggest u write that email with a picture