How to Submit a Claim to SCE

If you have suffered a loss or damage due to recent service interruption, and believe we may be responsible, you may submit a claim. How to submit your claim >

We investigate and evaluate each claim individually, and our policy is to respond promptly.

Long Beach Update

As of 9:13 a.m. today, power has been restored to all customers in Long Beach, however some customers who have been on generator power may experience temporary outages as we connect them to the network as safely as possible.

We thank customers for their patience as we work to restore them to the network as safely and efficiently as possible. We encourage customers in Long Beach to make every effort to conserve use of electricity as we continue to return the system to its full operational capacity.

We have opened our distribution center at 925 Locust at 8 a.m. today to distribute food, ice and water. The safety of the public and our crews remain our highest priority. We thank the city of Long Beach for its cooperation and for the especially important safety efforts of first responders in the Long Beach Fire and Police departments. Get the latest update >

If you already have an approved device, follow this step-by-step guide to register it with us.

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Compatible Devices with SCE Smart Meter

We’ve developed a Home and Business Area Network Testing Laboratory to thoroughly evaluate products and devices for compatibility with the SCE smart meter. Those that pass are listed here for your convenience!

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The following devices have successfully passed SCE testing and they meet the minimum requirements of the Smart Energy Profile 1.0/1.1 specification: Please note that we have not tested features of the device that are not currently supported by our programs.

We have not tested all ZigBee enabled HAN devices on the market, therefore there may be other device manufacturers and models that can successfully register to SCE’s smart meter which are not included in this list.

You should also understand that there are other factors within your home or business that can impact the communication between your device and the smart meter, such as the distance between the devices, barriers such as concrete walls and other wireless devices.

* Disclaimer:
The compatibility testing does not deem the device ‘certified’ in any other respect, nor does it promise that all device functionality claimed by the device manufacturer will work correctly. Rather, the list of devices simply demonstrates that the device has passed compatibility testing with SCE’s smart meter. The CPUC’s mandate that SCE publish a list of compatible devices does not constitute an endorsement of those devices, nor does it represent an exhaustive list of devices that may be compatible now or in the future. As the CPUC stated in Resolution E-4527 (issued October 3, 2012), “To the extent the Utilities [including SCE] validate HAN [home area network] devices or publish information about the validation results for these devices, as directed in this Resolution, the Utilities shall not be held liable for the market success or failure of a third-party HAN device”.