I have 3 lines and your black berries all suck. I can get better black berries for free elsewhere.I spend a lot of money with you. Over a thousand dollars. I want free phones even though I got these 3 months ago.

I had a friend with the same issue and your account services told him goodbye and there would be early termination fees.

The customer who walks in and announces that he's buying everything online, and just wants to test drive. Sorry buddy, I'm a retailer, and my time has to be spent on profiting my store or helping people with real issues.

The customer who I spend an hour every week with, solving their problems and building rapport. They finally decide to do an upgrade and they buy online to save $10.

Side story: I spent three hours on the phone getting a customer of mine a warranty replacement on a basic samsung touch phone that was past warranty date. They ended up sending her a Captivate for free, which was pretty cool. When I offered to sell her accessories, she told me she was going to buy them on Ebay.

The Online Buyer is probably my LEAST favorite customer. The discounted price combined with the instant rebate instead of Mail In is very difficult to compete with as an indirect.

It's especially annoying when they come to me to get all the information, check out the phone, get questions anwsered. Then when I go to close the sale they pretty much stonewall me, despite all my efforts to close.

The worst will then bring the phone in to me to get contacts transfered or ask to have their bluetooth headset synched. I visibly shutter.

hate online buyers, I have some that tell me straight up they wanna do it online and just wanted to look at the phone in person....then when they do get the blackberry that they have no clue how to use, they come into my store to have me set up their emails, create BB ID, put on their screen protectors and pair their bluetooth.....

Nice thing is that the sup can tell them so sad, to bad, and when they call back to care after hanging up on the sup we can refer to memos and not have to deal with them trying it all over again.

I am sorry sir but my memos indicate that a sup tryed very hard to work with you on this and unfortunatly I can must defer to the sups offer on this issue-- The memos indicate that you should go pound sand

So what if you've been with sprint for 50 years, You're paying us for the service and we supply it, no where in the contract does it say we owe you for your loyalty. You get what you pay for nuff said.

He (usually a He) won't leave you alone until all his questions are answered, then he starts telling you his life story about how he's crippled, in and out of the hospital, and wouldn't it be great if Sprint did this to make something better? You should pass it along. Sure, cuz, I have a design team that I have access to to help make a phone or a belt clip better. I'll get right on that.

The Ancient has been with your company since day one. When you ask "Are you an existing customer?" the response is likely "I've been a customer for X years!" or "I've been a customer since before you were born!"

The Ancient is set in his ways and his plan. Can't add a line to that plan? I don't want it. Can't upgrade and keep his plan? He'll do without. Why should he have to sign a contract anyway? And why are new customers getting the same price?

The Ancient will never leave, no matter how much they threaten. Dirty, rotten tease...

I'm one of your Ancient's. I stay with my plan because no one has such a good deal.$45 a month including all taxes, etc for 2 lines, 1000 minutes per month, MtoM which works as 80% of my calls are to same company users.

I quite often get cell phone sales people wanting my plan. If the cell phone companies made the pricing more friendly we would upgrade. Why would I turn in a $45 plan for a $85 plan ?

Yes, I'm not a kid anymore and I use my phone to make phone calls, not play games on it.

To clarify. I don't ask them to match my plan. Those kids in the malls trying to sell cell service always are after a customer. I tell them they "can't" match my plan and whenI tell them what I've got they often say "can I have your phone & plan".

I'm quite satisfied with my plan. I use it for phone service, not games, apps, etc. So I'll stay with it until FCC side with the company and I get kicked off. But according to FCC they have a contract which says once the 2 years are up they have to keep us on a month to month basis. My plan is 8 years old and I love it.

I've thought about going all celluar and upgrading but for the difference in monthly fee's I'm not getting anything better than what I use now for a higher price.

When you explain something to a customer, and just get a blank stare in responce, so you try and dumb it down, wich is usually followed by a "huh". And another explanation......... Look people I'm not speaking in another lunguage, its not my fault you don't understand basic words like, not eligable, full retail, or water damaged!

The if I scream and throw a fit at the store and still do not get my way I will call Sprint and act like it never happened (in the memos sir) until I am told still will not get my way and then scream and throw fit hang up and wait awhile and try again later (in the memos sir)

Let me transfer you to account services after you threaten cancellation and see if they give you the number of a competitor because we really do not want you as a customer.You call every month and want free service and of course because you have been a long standing customer with us (as you can see on your screen - 2 years active - 6 suspends - 13 payment arangements - 18 requests for free month of service ) because you think you deserve it or the tantrums will co...(continues)

These are pretty much any customers you speak to (situations may vary)- Customer has called in 20-30 times in a day to see if they can get Iphone 4 for the discounted upgrade price of 199$/299$ however they are not upgradable for another 6 months. Customer was told by 'previous' rep that we could do this upgrade for standard price... uhuh- yeah right- we have the 200$ exception upgrade fee... which NEVER gets waived, maily because we are 3rd party company for the Iphone...

What do you mean that the prior memos indicate that I have called in more than once or twice. Not true. The prior rep was the only one I talked to today and he said you would give me the phone for free and a years free service. If you can not do that I will cancel my account. I spend a lot of money with you.

Why no problem sir, I see that you are on the 29.99 plan and call everymonth for free overage releif. I am sure we can set that evo up for you on that plan

Just had this one, wants info on son's (or daughter's wife's husband's mom's dad's) account but cannot verify. But I'm an authorized user, which, even if true is only usable in a store where they can view your drivers license.

And it's almost always women that do this to me. Call in, say they want to upgrade one of their lines, start out the call knowing what kind of phone they want, but when you start to order the phone, they start talking about 3 other phones that they kinda liked, and what is your opinion on them. You spend 45 minutes trying to talk them into buying any of the 60 plus phones they've seen on the website, doesn't matter which, just pick one, lady, they're all the same as far as you're concerned. Then after wasting almost an hour of your time, they say they need to think about it some more, there's just too many choices, I have to ask my husband, and tell you they'll call back LATER.

Sometimes men can be worse, because they ask you about the different phones even though they were dead set on one to start with, and then EVERY single time to start to explain a phone they tell you "Well I thought this phone____ and I'm sure this one is _____ so you're wrong". In the end they say well I have to think about it since 'YOU' obviously don't know as much about the phones as I do. UGH. SMH

Or they swear up and down that they have _____ service and when you can't find their information in the system, they finally realized that they have a different carrier, but you should have known that when looking at the number in the first place.

Dollgrin said:Or they swear up and down that they have _____ service and when you can't find their information in the system, they finally realized that they have a different carrier, but you should have known that when looking at the number in the first place.

Had a guy like that once while working for AT&T. After 5 minutes of typing his number in manually, he finally realized he had Sprint. He then demanded I help him anyway. After another 5 minutes of me telling him that I was, in fact, an AT&T rep, he escalated on me because I refused to help him. He said it was because I was racist. He yelled at the Supe for another 10 minutes before disconnecting, in which he also accused the Supe of bei...(continues)

I had a woman try that with me once. She claimed that I wasn't giving her access to the account because I was racist and thought it was funny. I laughed and said, ma'am, I can't see what color your skin is over the phone... She got real quiet and apologized to me!

Or they give you just tha last four of their Cell Phone number. When you ask them for their Area Code and Prefix they look at you like you are stupid for not knowing. Buddy you are not in 1950 Mayberry RFD, Your number is not 0009 it is probably area code XXX and then ??? 0009.

Or when you aske them for their number they give you what they think is the "Main" number. They want something fixed that is plan related and when you tell them the problem they say, "oh, that's not my number, that's the main number, here is my number".They could save me time and frustration by actually listening to what I ask and giving me the correct answer.

I hate when that same customer stops you in the middle of saying hello and snaps that they're "just looking and don't need help" and turn their backs on you. Then when you give them space they're upset because you didn't just hover around them anyway so they couldn't insult you.

Those people and the ones who stay on their cells phones and act like you're rude for A) approaching them since they came into the store and you're REQUIRED to greet them within 5 seconds otherwise your manager will be all over your balls or B) you left them alone since they were on their phone and you didn't help them and now YOU are the one who is a crappy rep for not being attentive.

People that must be doing Meth cause they can't shut up for 2 seconds to let me answer a question before jumping to another question then back again and they don't seem to breathe cause there never a pause or any other sort of punctuation kind of like this post and the call will NEVER end and you end up wishing you were dead just so you wouldn't have to listen to their damn indecipherable ramblings in some accent you can't place and you think maybe martian but you never know right

ive had one of those call at&t lady couldnt stop talking...could hear her teeth grinding and kept talking thru out. I asked her if she was ok, I can tell your on something and she got all freaked out... im like maam you need to get help. she hung up.

The one who refuses to give you their cell phone number, after 20 mins of reassuring them you are apart of your company they reluctantly give you the number. Then when it comes to verify they don't want to provide you with the last four on the SSN... I advised this particular customer to go into a store and show ID, however he did not want any of our reps to know his account info or his address... I wanted to ask why he set up a cell phone account if he was this paranoid about the cell phone business.

Once I had a customer come in with an issue of not getting their voicemail. said that when they call it they hear an awful blaring noise. I called tech support and found out they forwarded their phone to a number they did not know and people were calling them and getting someone else all weekend. after I got off the phone with tech support and told them what was going on they states "I was wondering why i did not get any calls this weekend". I told them they should call all their friends and apologize for the horn in the ear. LOL

most of them are like this, paranoid..one scenario, i was explaining about a new feature of the insurance they are paying monthly and they cut you out and say " why are you telling me all that? you'll be charging me extra for that aren't you?" so paranoid..

No mater what happens, you make the pitch, but they have to ask spouse, parents or whomever first. Then the info is messed up when they tell the other person. You have to start all over again plus cut through the crap from the first time. Plus you hope THEY do not have to ask or get permission from some one else. This is even after to ask if there is any one else, FIRST!

"can you open my account to find out why I whent over on my minutes, also, is such and such line eligible for upgrade and, real quick, how do I turn the earpiece volume up on this phone, and also, my brother wants a phone, but doesn't want a contract, can I add him to my account but not get a contract and is there an activation fee, can I get that waived because I know someone who is dating someone else who's dad works for a company that has a corporate discount through you guys, oh and one more thing, how can I cancell this service, do I have a fee? and what about navigation, I want navigation on my phone but don't want to pay for it, can I get a new phone, do you guys sell the iPho...(continues)

"can you open my account to find out why I whent over on my minutes, also, is such and such line eligible for upgrade and, real quick, how do I turn the earpiece volume up on this phone, and also, my brother wants a phone, but doesn't want a contract, can I add him to my account but not get a contract and is there an activation fee, can I get that waived because I know someone who is dating someone else who's dad works for a company that has a corporate discount through you guys, oh and one more thing, how can I cancell this service, do I have a fee? and what about navigation, I want navigation on my phone but don't want to pay for it, can I g

Translation - I wand to start a new line of service for my 4 quadruplets and they each would like a different phone, but you will need to call the account holder, who will have to drive 45 minutes to get here to sign the contracts becaust I am not authorized on the account. And could you set up the Bluetooth in my car which is not compatible with the phone I have because it should work because my sister has an earpiece that does connect to my phone.

These are the people who either like the sound of your voice, are having troubles in some relationship or another, or just don't know what to do other than to waste your time on the phone.

Last Friday and Saturday both were good examples of this; last call of the night and both of them proceeded to waste my time; the Friday guy proceeded to go over every detail of his plan twice with me as if I didn't know what it was, argued with me about what roaming really means (dude; I'm sorry, you have good coverage in Hawaii, but your hometown stateside is totally roaming; no, your children are not getting their any mobile anytime, you're ridiculous.)

And the Saturday lady proceeded to refuse to let me get her to a supervisor after I clarified t...(continues)

This one deserves it's own section even though it's a know it all situation. Its the person who swears they worked for ______ company and they don't need to hear anything you're saying or telling them even though they frequently have OLD or usless information. Then when you tell them there was a policy change or that they were incorrect they proceed to throw a fit in the store about how they know how things work because they used to work there and you just don't know what you are doing.

I have heard this when it comes to privacy and billing quipment to their account. Policy is only the Account Holder can bill equipment to the account. When they say they used to work for my company and used to do it all the time I just want to say "that is probably why you Used to work here"

So, you talk to the caller but every time you respond or ask a question you hear somebody in the background whispering a response or a question. this is then relayed to you by the person you are talking to.

a variant would be the middleman, you talk to the cust and she relays what you said to somebody in the background. that person then asks a question or responds to you w/c is then relayed again by the actual person that called.

Customer has been on the phone for 4 hours already, because of some fault due to the website (which signed them on a 2 yr contract accidently). Do the research get overrides and waive some fee's due to our eff up. Tell them that the data plan is required on this line until the phone is recieved and switched to correct line, Customer yell's and holler's at you, calls you a bitoch tells you "to shut the eff up. IM THE CUSTOMER SO I CAN CUT YOU OFF NO MATTER WHEN I EFFING WANT TO!" All the while he's muted and you are speaking to your neighbor about your Christmas Day.So then you try to calmy explain that jsut because he has added it on the line he wants to use... again I calmly explain that WE DOO NEEED TO HAAVE IT ON THE LINE WE ARE OR
...(continues)

The person that responds with "mmmhmm" every third word out of your mouth during the recap. It's like, dude, let me get through the recap and then you can tell me if you understood everything I just said.

Customer calls in and asks about upgrade elig for all the lines-while giving the elig info for one line cst says I already know about that number (cst asked from the beginning to get the info for ALL the lines on the acct!) so say ok and ask for the number she wants to know the eligibility for, cst then says I want all of the lines' elig I already said that! -ugh so stupid

thank you for callingCustomer statesMy name is ----, you people turned off my daughters phone, then a few days later you turned off my phone, F you, I changed providers, F you, Don't call me or contact me, F you- hangs up

Those are the same people who when the Auto Dialer calls to give them the "This message is for 'XYZ' if you are not 'XYZ' please hang up" they blow an airhorn into the phone thinking that someone may hear it.

These are the people that think that you owe them everything because they have been a loyal customer of yours. Everything from wanting free phones to free service. I even had a cust call and tell me he should get an HTC EVO for free and waive the 10 premium data fee because he is such a good customer sigh...

Are we referring to the Seven Eleven aka Apu from The Simpsons ones or the US Government screwed the pooch out of them stealing their land aka Tonto type of Indians? If you're referring to the former ones, I wish to God they stop eating so much damn food drowned in curry and tumeric as their farts nearly melt the flesh off my bones and the latter ones that we encounter in our store almost always seem to do some sort of chanting and looked they're tripping on Peyote.

"Hi, my name is Russ and I'm at Store #666. I'm just calling in because..."

These calls are the worst for a sales agent. The most you can hope for is to trick the guy into putting the customer on the line so I can steal the sale. And yes, I will do that.

Store reps, you know we make money based on conversion rates. Stop calling me.

When I was a sup in Sprint Telesales a Best Buy rep called one of my agents for 'help activating a phone'. The Best Buy rep had sold them, but hadn't yet attached the phones to lines for the customer. I told my rep to activate the new lines and program the phones.

OMG finally. The Stupidest thing is when a Store Rep calls Telesales. HELLO!!!!! We have a Retail Support Department I wonder what they are for?!?!?! Maybe for you to call. Because yes I will ask to speak with the customer and Yes I will try to steal the sale. That is my job to make sales. And 9 times out of 10 telesales has better promos than the stores because we can replicate the online prices. Dont call me and waste my time unless you want me to steal the sale (which i am quite good at).

Question: How and Why would a Phone Rep get fired for doing their job? Our Job is to offer the best pricing and whatever the customer needs. Store reps call US to get what they need done... To bad so sad... Suck it.

No sir it is not. I duno who you work for, but its common sense to not get SALES on the line if you want anything. You get Customer Care. Where they cannot match everything and more. SALES is here to SELL (key word) Store reps are scumbags because they lie and lie to customers. Good example is I just had a phone call saying that we would credit the price of the 200$ phone they just bought instore... I advised my customer that if he returns the phone I will upgrade him to the same phone for free... but I will not (even if I could) credit for a phone bought in store...

Again, if you think we are scum just because we are here to do our job of SELL, then get into a different business or just know the right people to call.

not really if the store is offering a phone for 50 dollars and the rep calls us in telesales and we can offer it for free what is wrong with that. We are givn the customer a better deal and saving them money up front.

PS. At the end of the day I'm not concerned with helping the customer. I'm here to make as much money as I can. Save the sob stories.

Wow, either you're a great father and husband or the biggest jerk ever. Sales is where you belong with that attitude. I wish I could get out of sales, I'm getting paid to bleed customers dry when all I want to do is help them.

Helping the customer out is the primary goal of any business. If there is no customer satisfaction there is no customer, and therefore no business.

ok you diss on customer care yet we are the ones haveing to deal with store f#uck ups and more common telesales F#ck ups. i mean i have to do more credit for telesales then a store. telesales is just full of F#ck tards who cant keep a promise.

Oh you silly telesales. As in-store customer service do you have any idea how many times I have had to fix all the errors you make when you try to hastily make a sale? 9 times out of 10 telesale reps are morons.

And regarding stealing sales, dont worry. At least a dozen times I have had tele-sales call me asking for help on how to set-up a certain plan, add a line, etc and I just end up fixing it up so it looks like one of our reps made the sale.

Customer who verifies account before even giving you the cell phone number.

With these people I like to:1) Let them finish "verifying the account"2) Them inform them that I do not have any information to run off of because you neglected to give me the cell #.3) Then ask them to re-verify Everything Including the Home Phone and Email. And sometimes even ask them to repete things because 'the line cut out'.

I find doing the above relieve my pressure from these kinds of customers.

LOL I get those all the time, I am with T-Mobile's outbound program and probably a quarter of the people I call think I am in collections or something - The worst ones are the ones who have lived in the US all their lives and yet still think I am a collections cal even though I plainly state at the top of the call that this is a Sales/Courtesy Call.

extended lunchper handbook, CP can force you to take your lunch at any given hour per current call volume/technical etc BUT can NOT force you to take more than your scheduled lunch. if you are at your hour alotted time for lunch they have to pay you to be here. not this extended lunch stay here on the premisis wait till our systems are back up BS, tell your supervisor that your lunch is used up and you want to know what aux code they would like you to use while you wait. anything but Lunch is fine.

My favorite are the ones who are to stupid to get to the right department but complain they have been on the phone with the company for 5 hrs and they hang up when u put them on hold to get them to the right person after 10 seconds of being on hold. Those are the best customers out there

They ask, in the most scrutinizing detail, every question that could possibly be asked about my product. Everything from processor clock rates and screen resolution, to the exact tax and fee structures. After (at least) an hour of Q&As, they inform you that they will be doing external research before purchasing the product.

They never come back. Instead, my hard work goes to an online service like wirefly.

atleast some of them actually thanks you for your time and all the info you provided. but most of these type would even have the guts to let you know that you help them a lot, and "oh look, letstalk.com offered this same phone for only 29.99.. thanks bye"

I just want to say that some of these are really funny, and some of these aren't so much the customer as it is the rep "playing games" with them. Maybe its your "games" and taking out frustrations on some custsomers because you're mad at others? I've been working with phone sales for a while, both corporate and 3rd party, so I know that we all get customers sometimes that are just super rediculous. It's one thing to have a crazy customer, and it's another to take out "hating your job" on a customer who has probably never worked with phones and doesn't know much about how everything works. Just sayin'...

The I have a phone that does more than I can even begin to understand (smartphone). Got it because it looks cool and I have no idea about anything it can do. Do not have a computer and do not know how to work one at all

Custy's who call in and announce during the call they are recording this call (usually telling me around the time I'm wrapping up the call).

Immediately I tell them I didn't give them permission to tape the conversation. Some have tried to tell me they told me at the beginning of the call they were typing, which is a lie.

They also like to use the excuse that Sprint records all their calls so why can't the customer record it and that the customer didn't give Sprint permission to record the conversation? I simply tell them we tell them at the beginning in the automated system they announce it's for training purposes and quality assurance. I also tell them when they hear that they are free to disconnect the call if they don't want to be ...(continues)

why cant a customer record you? i had a customer come into my store carrying on about something a rep "said" (or did not say) over the phone thent hey pull out their cell phone with the conversation recorded. I'm always like, wow.....that rep sucked.....

i know customers lie believe me...but its not always the customer and i think they have the right to record the call...or at least receive a copy of what your company recorded.

Well according to the law, it's illegal. Unless the person gives them permission to record them, and at a call center that's when you have to escalate the call. Depending on the call center though. Not all calls are recorded either depending on the call center. Most places just say "This call MAY be monitored or recorded..." May. Not will. It's all about the Patriot Act or something, couldn't tell you for sure. But recording someone without their knowledge is illegal.

Calls in about data overages on one of his lines, and spends more of the call beaching about his home internet service than talking about how his granddaughter "accidentally sat on" the internet button on her phone on 10 different occasions to the tune of 6.23mb. Riiiiiiiiight.

ROFL, that's great. One of my favorite times on the phone was with a gent who had this ginormous deposit.. the usual "you did this to me" etc etc, and just to make himself feel bigger, in his own very Doc Oc voice, he said:

"Well, ****, I work for AT*T, and you just seriously f***ed up." (CLICK)

This customer makes a living on getting something for nothing. They know to escalate to the highest possible level because they learned that tip from Oprah. They read the internet and know exactly the latest and most effective way to get the most for their buck.

They call over and over demanding breaks and saying how valuable of a customer they are until they get the reps who slips up and gives wrong information about a deal or promises something to get them to stop calling than calls back quoting that and try to not only get that deal but demand an even better one.

If you look at their history, you see that they get the latest and greatest phone at two year pricing every 3-6 month and usually with an additional discount and you ...(continues)

dg55 said:This customer makes a living on getting something for nothing. They know to escalate to the highest possible level because they learned that tip from Oprah. They read the internet and know exactly the latest and most effective way to get the most for their buck.

They call over and over demanding breaks and saying how valuable of a customer they are until they get the reps who slips up and gives wrong information about a deal or promises something to get them to stop calling than calls back quoting that and try to not only get that deal but demand an even better one.

If you look at their history, you see that they get the latest and greatest phone at two year pricing every 3-6 month and usually with

i had a guy do this in my store....im an indirect and cant push upgrades through early -nor should i...but this guy acutally had a recording ON HIS PHONE of a rep telling his he could get a new phone for 2year price....i gave thim the number for customer service and let them deal with him --- sorry but it wasnt my eff up to deal with ---he eventually got what he wanted..irritating me...

I don't have my bill but I know you charged me for this service regardless of what my unseen bill says. I want credit for that charge that you say already was credited and shows on the bill I have not looked at yet.

This customer will NOT upgrade until out of contract. Not at 16-18 months on his primary, nor 20 months on his secondaries.

"Oh no, I should just wait until my contract is up..."

This is usually the same customer that believes that nothing can change about his/her plan until the contract is up AND that any action on their account is going to change their old plan to a newer, more expensive plan.

(And I don't mean Alicia Silverstone )This guy/gal calls in complaining about everything yet not knowing what the issue really is...the bill's too high, but doesn't know what they should be billed for. Their phone doesn't work but all the features are functioning. Then I offer to upgrade but they have no clue what kind of phone they want to upgrade to.

These are the people that call in straight out cussing up a storm about all the problems and issues they are having.When you ask them for the number and look it up it does not pull up an account. They get more mad and say it is active and you ask them what carrier they have and its not your carrier its somebody else.Damn do they feel stupid when you tell them they called the wrong carrier.

I dont really mind when people's children call in to do stuff, when they are sitting next to them watching what they say and helping verify.

However when these devil children get a hold of us when the parents arn't around they can get crazy.

I just had the pleasure of speaking with one, our Customer Care group called in saying that the young man was on the other line looking to get a free iPhone, and would not verify the account. I agree to take the call because the rep sounded like he might cry if I did not. First thing this boy says to me is"If you do not send me this iPhone for free I'm guna whoop yo a$$."

Ok well first off I cannot send any iPhone for any other price then what I show, which is never free, secondly I will need...(continues)

In change of address we used to send out a text message. The message would say call this number and correct your address. I had a little boy call in and tell me his moms phone said to call. Since it is policy I asked the PIN/sec. question. He responded with my address is....... I again said I need sec. info he stated he did not know this but his address is.... Finally I asked is his mom there , no she is at the store. Well please have her call back and correct her address. He said okay bye.

a type of customer who calls in and wants to talk to customer service but end up talking to telesales because when she dials *2 from her phone she just pressed zero one or two or any number without listening to the options on what he's calling in about..

the story didn't end there.. since he was on the wrong department he'll be upset that after he discuss all his rants about his phone you'll respond and let him know he is talking to telesales( bec. of course we can't cut him out, it's not polite.)

Ive got a few come in to do nothing but to shoot the sh*t for an hour once a week. Dont buy nothing, just come to ask dumb@ssed questions and see how buisness is going. And then have the nerve to buy somwhere else.

i know this makes me sound like a d*ck, but this is my biggest pet peeve. If youre going to waste so much of my time with BS please realize youre taking out of my pocket with potential customers that might BUY something. Or at least let me close the shop on time.

These customers are often found roaming around with a reoccuring issue. These customers will spend all but the last couple of minutes cussing, screaming, fighting, and being rude annoying and usually thick the whole call. But right at the end of the call (whether or not you gave them what they want) they will all always apologize usually saying things like "I know it's not your fault..." or "I'm really sorry I said X Y and Z but..." or "I'm sorry, I'm just really frustrated"

I dislike the ones that are idiotic, jerks, the one that thinks you are customer care but you are not, the ones that have been a customer for 30+ plus years and demend they get a phone that just came out free, the kind that make up stupid lies to get a phone. the ones I love are the ones that are understanding about what you tell them and go on about their lives.

This customer is the model of who you enjoy talking to. They are polite. They know the steps to the call before you even ask. Then, while your listening to their issue, you instantly notice that they are trying to commit fruad. Your "model" customer is now guilty. You call them out w/o saying "fraud" and they freeze. They try their best to get ahold of the situation; make you feel like you can trust them, but they fail because you know better. Eventually they give up and dissconnect the call. Then you bask in your own glory and pound your chest with joy.

Believes you or other people work magic. Be it with pooping a phone out of your bum that is awesome, has no contract, is for normal customers too-much-to-pay-for-but-she-should-automagica lly-get-for-free.

The other side of this is the customer that believes you're not performing all the magic you really should be able to. You know, his brother was making calls just fine in a desert, but his non-roamable phone has no nearby towers *in a desert*. Oh, and to fix his issue would require more towers for his non-roamable (Nextel) phone. In the desert. In. The. Desert. The Desert. Dessert is delicious!

Me: phones free, service is cheapest around, its what you came in wanting, but cheaper than you expected. I even printed out the prices of the competitors. Everythings free. Yes you get credits too. Yes activation is free.

Patel: No that's still not good enough.

Me: Ok what if I throw in a free cruise to hawaii?

Patel: No that's still too much.

Me: Ok I'll cut out a kidney and give you my left arm. Also I will follow you around for a month and roll out a red carpet everywhere you go and cover it with rose petals.

the ones who get credits that they don't deserve, probably because they were being such b*****s that the rep they talked to befor just caved. the ones who get what they want once, even though it is against policy, and demand that it be done again. sorry, but f*** you, im not getting in trouble for your punk ***.

let them know that is was against policy when it was done, they were lucky to have received the credit or whatever they got. "I will do the research,and most likely the credit will be reversed." Most will hang up.

CEO: I own my own company. I have hundreds of cell phones, no thousands. But I'm here to buy one for myself, even though the one I'm holding is a 10 dolar clamshell from 2006. Feel my superiority. Revel in it. I do not care what you have to offer but I will drive through rush hour and pretend I'm a big shot anyway. Feel my superiority. Revel in it.

M: ...:s

CEO: Hahahaha I'm such a big shot but I for some reason don't require data plans. Even though I have this giant company with thousands of employees. Whos phones I also pay for.

CEO: I own my own company. I have hundreds of cell phones, no thousands. But I'm here to buy one for myself, even though the one I'm holding is a 10 dolar clamshell from 2006. Feel my superiority. Revel in it. I do not care what you have to offer but I will drive through rush hour and pretend I'm a big shot anyway. Feel my superiority. Revel in it.

M: ...:s

CEO: Hahahaha I'm such a big shot but I for some reason don't require data plans. Even though I have this giant company with thousands of employees. Whos phones I also pay for.

C: Actually we want to price match with X company. As you can see here we have a billion papers printed out from them. We also have special deals and packages they don't offer in store. And discounts that are only available online. And phone deals that are also over the phone. But we felt like we'd come here and price match anyway.

M: -asks a series of questions to determine their needs-M: -reviews their offer-M: Actually what they told you is incorrect for all the things you want it will be XX.

M: Sir you've been here every single day bitching left and right and threatening law suits. Sum up your problem in one statement so that we may resolve it.

C: It never works.

(keep in mind this asshole cant use his phone and its working fine right infront of me)

M: Well sir that's why we give you a grace period to try the phones. Since you didn't take them back the contract started. you can save yourself thousands of dollars if you cancel now and don't stay with us for two years.

C: But I want to sue!

M: Ok sue. WTF do I care I stand behind a ****ing cash register all day who the **** do you think I am go **** yourself.

C: :sM: C: But I want to bitch!M: Cancel or leave! We're done helping! We don't care! you're not ...(continues)

M: Yes your phone isn't turning on but since you have insurance we can certainly replace it with no deductable. It will only take a few days to ship to your house and we have loaner phones in the mean time so you stay connected.

C: But I don't want to use my insurance! I don't want to waste my time! I want this 500$ free right now. You have more in teh back, I know cause I just got this 2 months ago. Why can't I get another one?

M: It seems your daughter has been downloading games, ringtones, and using the internet which isn't on the plan. We can add the internet and backdate it, but can't help the other charges.

C: WTF? My daughter would never ever do that!

M: No srsly here's a list of IP addresses and here are the services downloaded.

C: What? This is way too complicated!@ My perfect little angel wouldn;'t do that. She's only 18! And why did you charge her for calling from mexico and using the internet!! She needed to call me! Even though she was at a resort with other rich americans.

M: :s

C: >E

M: Ma'am your daughter is outside making out with some guy that stands on teh corner slinging dimebags ...(continues)

Especially when they come in right as I'm closing down the kiosk, and I've already sealed the deposit bag-and they expect me to reopen the register so they can buy a $10 item. Yeah, no, sorry. Come back tomorrow.

In my case it was a prepaid customer with another company trying to put minutes on their phone. It took my manager 45 minutes to put the money on, find out it wasnt one of our phones, and refund the money.

at least you can see the people coming. imagine seeing 9:29 and hear a pleasant *beeeep* all of a sudden all hell breaks loose and you're on the phone for a good hour getting yelled at cuz you didnt make a phone and you're not supporting your product. attempting to explain that you didnt make or sell the cust anything does only makes for longer yelling times.

These are the people that you hear in the background saying well they did this and that, which in turn makes the person your're speaking with want the same thing. These people put the ideas in their head and then you have to deal with said ideas

I understand you love your phone, but please don't damage my hearing and make the call more awkward than it's supposed to be. Say you can't pay, tell me when you can pay, and we'll see what we can do about it...

As ATT Rep, I could comp her 5000 rollover mins per day if I spoke with her daily. And we can credit 250.00 per cust per day as well. So I will wipe bills as crtsy and comp rollover left and right to WOW our customers, the new ATT policy.

right.... i work for at&t too and its like...they get onto us about credits but in turn will want us to credit everytime we ask for help... and theyll just tell us to credit the charge but write us up for high crediting. but yea I used to clear bills that are 3 months PD just to set a new payment arrangement.... or waive everrryyy freaking upgrade and activation fee... or good lord they got a restoral fee from not paying, yea that crap. oh you had 300 dollars in international calls to india but you sweaaarr you did not make.... you name is aosifnaoifj singh? or alsdkjgnfapdosijfgnq-iuearhg patel. realllyy you sure you didnt make those calls?

C: Yeah I work for motorola and we have all these elite phones that aren't out yet and will never see the light of day. But I'm going to waste your time and look at the same models everyone else has and the internet has and ask you questions about them. Sure we make millions of this same exact model and I have every possible spec on the thing including secret tests done to it. But I will look at it anyway.

Their sense of self-entitlment puts them on a level of a good in their eyes. It's alweays funny to watch them stammer around looking for an excuse as to why i we owe them something in that crazy accent

C:I deserve Phone X becasue i've been a customer for years!

M:Oh well yes sir! Your 6 mth tenure entitles you to a free iPhone hand delivered by the CEO on a golden platter! *Bangs head on desk*

This woman is just awful... she has had service with us for 5 1/2 months. When she first signed up she wanted x phone however when talking to the rep she convinced her to get another phone... She can get Video Share on her phone however every time she uses it, it will cut out after 10 seconds or so...Explained I would take the feature off her account- but that is just not good enough. She wants me to get her another phone at fully discounted price because she wasn't ballsy enough to tell the rep to Shut Up and get her the phone she really wanted.

Doesn't listen to any explanation, asks a million and 1 questions but will never let you answer them.

Finally she gives up as my explaintion stays the same, "We cannot get you a fully di...(continues)

The customer who had service six months ago and decides to call in to ask if we can replace their tablet because it was stolen and sold by a family member. When we advise them they are no longer a customer, they flip out and say they have paid for insurance on their tablet so it should be replaced. These customers are kindly reminded that although they had insurance on their account, they've never actually paid a bill which is why they no longer have service with us. Oh by the way, you owe us $850.No, I'm sorry you can't get new service with us until your balance is paid in full. Thank you, come again!

I go to verify the email and half way through they start saying the begining of the email... so it sounds like when I was in primary school which the little tea pot... same with the home phone number... URGH just WHY on earth would you think that helps????

They always throw it in your face why they should this or that waived but NEVER know how long the've been a customer. It always comes out something like: "Well, I've been a customer for I DON'T KNOW HOW LONG..." Really? If you can't throw a ball park figure at me, why should I care???

"Thank you for calling, _____, may I get the mobile number you're calling about, please?"

"*incoherant mumbling despite volume being cranked up to max*"

"I'm sorry, I didn't get that, could I get the number one more time please?"

"*sudden explitive filled tangent on how people can't speak ____ english and shouldn't be wasting their time before hanging up*"

Or even better, "I already GAVE it to you."

Sure did, you were too busy with your mouth fulla something to actually make sure it's clear; speak up, speak clearly, and swallow whatever you have in there or take it out of your mouth before you give me information. Thank you.

the guy right at the end of the convo that starts asking you if your married, and that i have a beautiful voice, or if he knew me he would fly me out to cali and buy me anything i wanted..come on buddy your tht lonely you have to hit on some random person on the phn?

So your saying blah blah blah...umm no I didnt not say that at all..So now your lying and changing your story?No again i never said that nor am i lying..Yes yes you are..then its usually a whole lot of swearing then transfered to a manager..love you customers.

the customers who call in and give you their name, and nothing else, and expect you to know who they are, and you magically already have their account up, waiting to serve them.

"why thank you Mr. Johnson, i'll go ahead and assist you with your account. i have your account in front of me all day, everyday, just waiting for you to call, and simply give me your name only. it's not like anyone else has your name. you are special. yes, your carrier knows YOU personally that you shouldn't have provide anything else. oh no, i don't need a ptn, nor pin from you."

Oh I love the ones complaining their facebook, or their email isnt working. ill ask if their internet is working in other places... ok great its not us. facebook is down or your email is being updated.Also get ppl wanting us to set up their new email acct... or that a certain webpage isnt working. like we control the entire internet. good lord.....

The people that call in and it sounds like they have 50 million kids running around. And every ten seconds they're yelling things like"If you dont shut up Im going to smack you"and "Im a rip your head off and s**t down your throat" (No joke I heard that one)Makes me want to hang up and call their local Child Protection services...

Customers calling in to get new service, at the beggining they always will be trying to sound very well educated, using big words, and using the most sweet tone that was ever spoken in the history of earth(Sorry customers, that don't impress me much). However, as soon as there is a huge deposit required, their alter ego shows, and the guetto comes out when they start screaming and cursing. It never gets old. Its fun listening to them using every word listed on the urban/slang dictionary and the end of the call. LOL.

You hear the husband/spouse shouting at them in the background and threatening to beat the hell out of them for changing something on the account/because the account holder downloaded phone and yet, somehow, it's their spouse's fault that the bill is so high.

I've had a few of these; my boss makes me go take a walk after them because I'm usually an unholy amount of pissed and ready to fight after 'em.

One gal told me about what her husband did to her in pretty good detail, in this sad/defeated voice. By the end of the call? She was pissed as a nest of wet hornets and was saying how it wasn't right that she had to sit there, talking about how bad her life was when she wasn't doing "nothin'" about it and that her husband could dea...(continues)

the customers who sit in front of a computer looking at their carrier's website, and they know the answers to their questions, but the call anyway just to see what you say. or the customers who have to talk to a 2nd person everytime they call, either to confirm what the 1st rep said was correct, or see if they can get an answer they want.

I can see the reasoning behind that. Sometimes, the first opinion is utter crap. I've had people come on and say that someone else had said something totally insane. OK, here's an example, someone at an AT&T store once told someone that when they're on their iPad and connected to Wi-Fi, they would still be using the data plan.

That's utter bullfourstar, and I said as much (since I wasn't on the job I could just come out and say that ).

There's another recent example I can't remember, but it was equally as crazy.

"Yeah I'm currently online looking at such and such phone for such and such price and I just wanted to call and make sure that this is true before I order it online." (Because I definitely want to order it online, because all I wanted to do was call and waste your time because I am currently reading the exact information that you are about to give me.)

** No Mr. Customer, I am sorry to inform you that the information that you are reading online is 100% wrong and we are, in fact, lying to your face about everything!!! We just felt like putting all that information up online to see what type of reaction we could get from you. However now that you and about 50 of your apparent close friends have all called in to waste my time for THE EXACT...(continues)

Here's a FREE Samsung Galaxy Note - normally priced at $299 - with FREE activation and I'll even give you $60 for your old crappy iPhone 3G. I'm literally paying you to get this fantastic device which outclasses the iPhone 4S in every manner.

And I'm talking about for mundane purchases, like gas or milk. I can understand keeping your receipt for a cell phone in case it breaks or whatever. But really, do you need the receipt for that DVD you just bought? FYI, you won't be able to return it once you open it, and if you need it for filekeeping's sake, just use online banking. Way easier.

These customers threaten to go back to the carrier they came from when they think the service is bad. Since I'm in tech I say "I would be more than happy to assist you with that." You can hear the desperation in their voice and you know they're not leaving.

C: We called a new number to us and it went to vm, shockingly, the vm answered with "Hello, (custs name), (new person) can't come to the phone right now. Please leave a message at the tone." How the Hell did they know who we are?

M: Well, I don't think they did. My thought is that it was just an app of some sort that read the caller ID outloud to the caller as a polite way to answer.

C: So ATT is selling our ID to outsiders?

M: No, not at all. It simply read your caller ID.

C: So your selling our ID, You need to stop. You are violating our privacy.

M: Ma'am, we arent selling your info. Caller ID is a common, widely used service, used by all carriers and it only shows the name as it appears on the bill.

The procrastinator Always paying late.These cust every time they call in they start talking all nice.

M. Hello thank you for calling _________ this is loco503 How may I help you?

C. I want to talk about my bill..M. ok I´ll be glad to help you may I have your acc # or your cell# C blah blah

M ok thanks it seems that you have to pay a late fee and Extension fee for $10.00****silence***

C. Look man I aint paying no late fee Ive been with you guys for 5 months already I should have it waive

M. I check the payment records... cust I could have helped you but it seems that you've have paid late all these months . we could have helped you with a due date change but you always call when your line is suspende...(continues)

The prim appointed bureaucratic c*** who will probe for all sorts of information for her boss.. but no credit check, no desire for purchases, just information. I feel like a whore for these people.

What's even better is when they aren't listed as even an authorized user on their boss's personal wireless account.. and you can hear the crestfallen hurt they feel.. as if they're purple heart veterans forgotten by their own generals.

"But..I DO ALL THE BUSINESS FOR MR. SUCH AND SUCH AND I USUALLY HAVE NO PROBLEM ADDING STUFF FOR HIM ALL THE TIME, HEH, HEH, HEH (forced, haughty laughter)."

"I'm sorry, ma'am, I only need a moment of your boss's time to verify the last four of his social."

you call my line, you are perfectly capable of speaking and understanding English, but you request to talk to a Spanish rep anyway. then I have to ask if I can transfer the call to my bilingual peers, one of which is an ass about it. you're paid more than me to take these calls, just take the call dammit

I get a few customers every week that call in to complain about either the Spanish language prompt or a billboard in their town that advertises in Spanish. They always say the same things: "This is US CELLULAR! Why do I have to listen to someone speaking a different language?", "If they can't speak American (yes they say American), they shouldn't be here!" Then they threaten to cancel as if going to another carrier will be different.There's no reasoning with them and most are older white men from Iowa or Kansas.

I will allow you to serve me but you had better have a lot of incentives for me to come to your company. This guy wants everything for nothing and be cheerful about it too or I'm talking to your supervisor.

I hate that sooo muuucchhhhh! Or if you offer something "well x company has this for 20 dollars cheeper." "x company will give me a free iphone 5." "x company will give me a phone at 2 year pricing without a contract." I want to rage quit every single time.

everytime I hear this I pull up their website and show them the truth. NOBODY gives away free iphones unless its old outdated and no longer anyone wants them, free w 2 yr contract. NO one will give 2 yr pricing on phone without contract. And sure. 20 bucks cheaper and take the much less coverage...go ahead. make my day

The customer that would swear on a stack of Bibles that you overcharged them or that someone from the company promised something. So you try to explain the situation, but they feel they are right and refuse to listen. Then you say something that makes them think and they're like, "Oh.... (sigh) whatever". You know you have scored a major victory but it's so deflated that you don't gloat.

disdroid2012 said:The customer that would swear on a stack of Bibles that you overcharged them or that someone from the company promised something. So you try to explain the situation, but they feel they are right and refuse to listen. Then you say something that makes them think and they're like, "Oh.... (sigh) whatever". You know you have scored a major victory but it's so deflated that you don't gloat.

I just got a call on which a male cx said he loved my "sexy-latino accent" and wanted me to show him LA VIDA LOCA (he actually said that, literally), then he said something like: "U kow? I've never had latino c**k before." I immediately hang up.Scariest call ever!

caller calls in and i'm asking him questions and I think that he's watching pron on the t.v. in the background. HE WASN'T WATCHING THE T.V. I found that out pretty quick. Who does that? And what woman puts up with that?

i had a dude call in wantin to go over his bill while his wife was blowin him....could hear her slurping and all.... i even thru it out there...that sounds like it must feel good...he busted out laughing and i heard her tell him to stop laughing... went back at it lmao.

The cmr that every carrier rep he speaks to believes his story 100%, weather it be how he "accidentally" hucked his phone at a wall or how it was "stolen" and is still being used because he downloaded an app that made his IMEI unblockable. All of the reps then call me and insist on his story being true.