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Beautiful, peaceful and relaxing hotel

Myself and my partner stayed here for 3 nights, it was our second visit to the Sheraton, the first trip was almost 6 years ago. Nothing much had changed over the past few years.

Staff were excellent, check went smoothly and while we enjoyed a glass of sparkling wine, plus they parked our car for us while we waited.

The rooms are excellent, love the separate bathroom and toilet area, plus the shower.We had a small stoned garden with sun loungers and dining furniture, plus an outdoor sofa.Satellite TV was a bonus.We always get our breakfast delivered to our room, for a small fee. The breakfast had slightly changed in quality from what we remembered from 6 years ago.

We love the roof terrace pool and the sun bathing beds which look like 4 poster beds.There was a nice ambience about the place, not many young children around which was a plus for us.

The buffet food is ok, its a bit expensive for what you get, as many of the dishes are cold and salad items. Drink is expensive also, but with no other local options nearby, its just easier to stay in the hotel and relax.

WIFI in the rooms was ok, lost signal strength a few times and the service kept failing by the large pool.

Hopefully we will return again next year.More

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Stayed: November 2013, traveled as a couple

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Ask 66416 about Sheraton Gran Canaria Salobre Golf Resort

1 Thank 66,416

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

We stayed here for a week in September. The hotel is lovely and the service was excellent. The hotel is fairly remote, which we thought was ideal, especially because a taxis to the seafront only cost about ten euros. The food was OK, nothing to write home about, but there is lots of choice. All in all a very positive experience.

Stayed: September 2013, traveled as a couple

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Ask Buffalo27 about Sheraton Gran Canaria Salobre Golf Resort

1 Thank Buffalo27

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

First time in Gran Canaria and at this resort hotel. From the moment we arrived all members of staff were kind, helpful and happy. Special mentions to Luz on the front desk who soon learned of our English afternoon tea obsession! Mustapha our brilliant and attentive waiter in the Camaleon a la carte restaurant and Irene on the restaurant front desk.Food in both the buffet and waitered venues was first class - really enjoyed breakfast and the sheer choice available. The pools and particularly the Spa were bliss, heated and with infinity edges to add to the view. Underground parking a good idea and only 5 mins from the beach so this was never an issue for us. We don't play golf but again no real issue here as we were out biking and hiking over the island. Particularly liked the modernist decor at the hotel , not to everyone's liking but we thought a lot of styling had taken place. We don't often say we will go back anywhere but based on the location, hotel , staff and food I think we'll return and with our grown up children and their partners.Only small niggle is that the rooms have open balconies which are separated by an opaque screen from adjoining rooms - both our neighbours smoked heavily and shared their habit with us due to the open circulation, maybe worth the hotel allocating blocks to non-smokers? Lots of small touches we're put into looking after guests - too many to mention so massive credit to the management, well done !

Stayed: November 2013, traveled as a couple

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Ask parovo about Sheraton Gran Canaria Salobre Golf Resort

Thank parovo

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thank you for taking the time for reviewing our hotel on TripAdvisor. We are extremely pleased to read such a positive comment and are thrilled to know we were able to make your holiday a wonderful experience. Regarding your suggestion, all our rooms are actually smoke free, only the rooms on the fifth floor are for smokers, but I guess we will have to reinforce this rule, as many of our guests are not complying.

We do hope you come back again soon.

Kind regards,

Cristina MirchandaniProduct ManagerSheraton Salobre Golf Resort & Spa

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

`1 Quick check in (however we were the only couple at reception) 2 Room clean3 Roof top pool delightful and warm4 Plenty of sunloungers and lots of space in between them5 Lots of relaxing areas around the hotel6 Most of the staff pleasant 7 Golf is greatNow for the negatives1 Too few staff on duty . They do not seem to know what they are doing and seriously under pressure. 2 I counted at breakfast 12 dirty tables. They stayed dirty for about 15 mins and this was at 8 in the morning . Dread to think how many there would be at peak time.3 Menu at lunchtime awful They changed their menu whilst we were there and it was a joke. My husband had fruit and it was presented in a half wine bottle with loads of crushed ice. On the ice was four tiny bits of fruit. I should have taken a picture. It was a disgrace.4 Food at night was luke warm. If you arrived at peak time there was a bottleneck. Not enough room to walk around and you had to wait for food to be grilled, Veg was cold and in this day and age there is no excuse for this. On the whole if I were to go back it would be bed and breakfast only. I spoke to a few people and they agreed the food was not good,5 The hotel was in the middle of nowhere and to be fair I did expect this. I guess I thought there would be some entertainment in the hotel but alas not much to talk about.6 We had to get a taxi into Melonaris every night to have some entertainment and as the holiday progressed hot food. We were full board but honestly it was an endurance at dinner time to find something hot.

I would like to finish up by saying two things

1 Samson the entertainment guy during the day was lovely and had a lovely nature. He played my husband at table tennis and was an asset to the hotel.

2 I respect that the manager usually replies to reviews and says the usual standard things but having read the same old over and over |I have to say that talk is cheap and nothing seems to have changed .All the reviews months back stating the exact same complaints that I have written have still not been addressed. So please no reply is needed just action

Hoping this hotel gets its act together as it has great potential.

Room Tip: the higher the floor the better but rooms overall are great and soundproofing is excellent

Stayed: November 2013, traveled as a couple

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Ask sscottishlass about Sheraton Gran Canaria Salobre Golf Resort

2 Thank sscottishlass

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thanks a lot for taking time to write a review about Sheraton Salobre Golf & Spa. We apologize for not meeting your expectations, however, we would have liked to know your comments during your stay so that we could have had the opportunity to make your experience better.

We hope you give us another chance and come back soon.

Kind regards,

Cristina MirchandaniProduct ManagerSheraton Salobre Golf Resort & Spa

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

This is not a run of the mill beach hotel A lovely relaxing holiday in the hills in a tranquil setting with a combination of excellent facilities and very friendly staff. Good shuttle service to the beach if required or just a rest in the hills or golf for the more active. Samson provided "keep fit" every day for the guests who would like a little active exercise. Nice to be among such friendly positive staff members. This hotel provides a rest away from the stress of city living or an active holiday if you enjoy golf and other activities. A real gem of a place to stay!

Room Tip: We stayed on the 10th floor and it is only one stair to climb to the wonderful roof top swimming pool and sunbathing areas.

Stayed: November 2013, traveled as a couple

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Ask SusanKarmel about Sheraton Gran Canaria Salobre Golf Resort

1 Thank SusanKarmel

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thank you for your comments and for choosing Sheraton Salobre for your holidays. We are delighted to know you had such a wonderful stay with us, and to know that you enjoyed the activities provided my our trainer Samson.

We hope you do come back again very soon.

Kind regards,

Cristina MirchandaniProduct ManagerSheraton Salobre Golf Resort & Spa

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

We knew little about the place when we booked, coming there we were completely impressed, not only by the exceptional friendly staff, to start with Antonio at the entrance, Carlos and Cristina at reception and lovely Ada in the restaurant. The impressive design of the hotel makes you feel walking through a state of art place which is just build the right way to focus on how to relax and disconnect. Me and my wife we were absolutely amazed by the surrounding nature, the views to the sea and our place on one of these fab Bali beds. Top of the top was the Louis, the waiter coming around from time to time with a fresh drink. What else would you wish in your holidays.They do well offering some smooth sports, like back exercises, Yoga and so on. I myself like to go running in the morning and found interesting tracks all around the resort, even down to the sea which is not more than 4 miles.

This Hotel is an Oasis of calm and beauty, we adored design of the hotel , gardens and bar area and would return in a heartbeat.

The rest of the hotel didn't disappoint, from the amazing breakfast selection with a very large selection of fruit to the staff in the bar at night, everything was aimed at making our holiday just right. We can’t wait to go back.

Stayed: November 2013, traveled as a couple

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Ask Broomhall B about Sheraton Gran Canaria Salobre Golf Resort

Thank Broomhall B

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thank you for sharing your comments regarding your recent stay at the Sheraton Salobre Golf Resort & Spa. We are delighted to learn that you had a fantastic holiday with us and enjoyed all our facilities and services. Your positive comments, especially about our staff will encourage us to keep on in our continuing effort to improve services.

We do hope to welcome you back to the hotel very soon.

Kind regards,

Cristina MirchandaniProduct ManagerSheraton Salobre Golf Resort & Spa

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.