Rackspace Community

Handling High Traffic Events on Cloud Sites

Article ID: 3108

Last updated on October 11, 2012

Authored by: Tarun Bhatti

Our environment is designed to scale from small to large volumes of traffic, but since you know your business best we ask that you update us on extra-large volume, high traffic events (HTE). For an idea of what to expect you can compare your anticipated activity with these high traffic event incidents.

If you are expecting an abnormally high increase in traffic to your website (ie. hundreds of thousands of visitors in a few hours) we recommend reaching out to Support so we can monitor the event. Please call or chat with us and we can create a ticket for you.

You may also submit a ticket with the subject line: “Expected High Traffic Event for 'website name' on 'date'". We ask that you submit your ticket at least 7 days before the expected high traffic date.

In the ticket please provide us with information on the expected volume of traffic and the date you expect the traffic to begin to increase, along with some other applicable information: