CAPS Teletherapy Services: Rapid Feedback Survey

We are very interested in knowing about your experiences at the Counseling Center, so please give your honest response to each item on this survey. Your participation is voluntary and will not affect the services you receive. Results will be used by the Counseling Center to improve our services. All participant responses will be anonymous, treated confidentially and transmitted securely. All information you provide will be combined with data from other respondents and reported as grouped data.

Question Title

*
1.What CAPS service(s) were you attempting to access? (Mark all that apply)

Triage services (first time clients)

Therapy

Psychiatry

Group therapy

Insurance or Referral Consultation

Clinical Coordination

Case Management/Campus Consultation Services

Question Title

*
2.How easy or difficult was it to access CAPS services?

Very easy

Easy

Neutral

Difficult

Very Difficult

Question Title

*
3.How satisfied were you with timely access to a CAPS clinician?

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Question Title

*
4.What were the barriers, if any, that you experienced while you attempted to access services at CAPS? (Mark all that apply)

There were no barriers

I did not have access to a computer or proper technology

Issues with internet connection

Poor or no wifi

I did not have access to a private space for telehealth appointment

Unsupportive environment at home

Mental health stigma at home

CAPS was unsupportive of my needs

Location: Out-Of-state

Location: Out of the Country

Basic needs (housing/food/financial) insecurity

Child care issues

Other (please specify)

Question Title

*
5.How likely would you engage in Group Therapy services via telehealth if they were offered at CAPS?

Very likely

Likely

Neither likely nor unlikely

Unlikely

Very unlikely

Question Title

*
6.How satisfied were you with your overall experience with the CAPS telehealth model?