Benefits:

The role:

Reporting to the Customer Services Manager (who is a Dispensing Optician), you will join a team of optical assistants. The main part of your job will be rolling up your sleeves and getting stuck in as a team member taking customer orders over the telephone, providing optical information, answering emails and processing orders. We run an efficient ship and expect a high degree of productivity from all members of the team. Multi tasking skills are essential!
In addition, your role will involve coaching, training and supporting the team from a technical optical point of view. You will be involved in overseeing all orders to ensure they comply with our strict practice standards.
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Key responsibilities:

Providing excellent Customer Service

Ensuring customers receive high quality professional information

Coaching and training team members

Achieving productivity targets

Assisting other members of the team with optical enquiries

Requirements and qualifications:

GOC registered (this is essential)

To get through the work you must be extremely organized and able to multi-task

Excellent communication skills especially on the phone

Calm and patient

Committed to providing an excellent service for our patients/customers

Team player

Optical Assistant

Role:
Optical Assistant

Location:
Swindon

Salary:
negotiable

Hours:
37.5 per week Monday - Friday

Benefits:

The role:

We are looking for Optical Assistant to join our Sales and Service team. Your role will be to get stuck in as a member of the team taking customer orders/queries over the telephone, answering emails, answering customer queries on the internet, data checking, fraud checking, processing orders and sometimes all at the same time! We expect a high degree of productivity from our team members and so organization and multi-tasking skills are essential
We are continuously looking to upskill members of our Optical teams and so there is plenty of opportunity for training and professional development.
From time to time, you will also be required to go and help out in our Fulfilment centre or Glazing Laboratory. This will give you a break from the telephone and enable you to see how other parts of the business work. Full training will be given.