What does this online feature do?

Manage Booking feature enables PAL passengers with existing tickets to make flight adjustments such as rescheduling and rerouting of previously booked/ ticketed PAL tickets on their own from www.philippineairlines.com.

What are the benefits of the Manage Booking service?

Aside from calling the hotline or visiting the nearest ticket office, PAL passenger can now easily adjust their flight arrangements from this website at their convenience anytime, anywhere as long as they have a stable Internet connection and a computer, laptop and selected smartphones.

Currently, partially used tickets cannot be supported (e.g. MNL-CEB; USED but CEB-MNL: OK)

What can I change using Manage Booking?

PAL passenger can change flight date, time, origin/destination, and contact information. You can also add/purchase ancillary items such as seats, prepaid baggage and travel insurance.

Until when can I make flight adjustments using the Manage Booking feature?

The system will only accept flight exchanges or rerouting from the website until 24 hours prior to your flight’s estimated time of departure for tickets issued December 04, 2013 onward.

Kindly contact our hotline at (+632) 855-8888 or visit PAL Ticket Office nearest you to facilitate your ticket rebooking if you would like to make adjustments less than 24 hours from your departure and/or for tickets issued before December 04, 2013.

What do I need to know when I manage my flights?

PAL passengers with online purchased tickets to be rescheduled or rerouted must have the following:

Last Name of Passenger

Confirmation/ Reservation Number

You must also have a valid credit card ready to settle any applicable charges for your new PAL flight schedule or route.

Can I also manage/ exchange ancillary services I purchased with my PAL ticket such as prepaid seats, prepaid baggage or travel insurance?

For travel insurance, you may contact PAL Travel Insurance Customer Service at (+632) 859-2655 (Monday to Friday, 8:30AM - 5:30PM) or email paltravelinsurance@pnbgentravel.com to adjust the period of coverage.

How can I pay applicable fees for my adjusted PAL ticket, which was facilitated through the Manage Booking feature?

I booked a ticket online for myself and my child. Can I rebook my ticket only and cancel ticket for my child?

Changes must apply to all passengers including infant. Currently, cancellation/refund is not supported.

What change requests that are not supported by Manage Booking feature?

The following bookings cannot be supported by this feature: (1) made other than PAL website; (2) multi-city/Open Jaw e.g. MNL-CEB-ILO / MNL-ILO BCD-MNL; (3) purely regional/international one way or roundtrip tickets without Philippine Travel Tax (if originating from the Philippines) (4) split/divide passengers; (5) one of the sectors are flown; (6) cancellation and refund.

For further inquiries and assistance, please call our hotline numbers: