THE UK’S PREMIER WATCH REPAIRERS

Mistal’s reputation for quality is derived through strict control systems, technical excellence, comprehensive
and dependable service to suit our clients’ individual needs along with the injection of personal skills into every aspect of our work.
One of our main priorities is good communications, both internally with our skilled personnel and externally with clients whose complete
satisfaction is vital to our success. Our key people are always available to discuss any problems, special requirements or innovations.

TRADE SERVICES

At Mistal Time Services, we work with a number of different partners within various aspects of watch serving.
Here at Mistal we appreciate that time is a valuable asset in people's busy schedules - that's why we've developed the best watch repair service available anywhere in the world.

TRADE REPAIRS

Whether it’s a small, family operated, independent jewellers or a multi-store jewellery chain, Mistal cater for all needs and requirements. Our team at Mistal work directly with each individual to give the personal touch, ensuring each repair job receives the utmost care, attention and is completed to the highest of standards.

Mistal can repair any time piece whatever its age or whatever the brand.
By keeping abreast of modern manufacturing methods we are able to repair the most technically advanced watches available from any country of origin.

95% of all watches are repaired and returned within 10 working days.
It is our policy to keep you, the customer, fully informed of the progress of your watch repair and our internal track and trace system allows us to monitor the progress of all repairs and give accurate timings of completion.

WARRANTY AND AFTERCARE SERVICES

At Mistal, we cover the warranty for a number of brands. With our skilled watchmakers, together with our highly motivated customer service team, we are able to provide full servicing and warranty repairs for your brand.

Here at Mistal, we offer a number of different options that allow you to tailor the best warranty service suited for your brand and customers.

Mistal provide a unique, custom watch repair service to companies in the UK and internationally who import watches to the United Kingdom, either directly or through UK based agents. This also includes makers warranty work. Importers are able to concentrate their resources on developing the brand and benefit by not having to administer a repair service of their own. The Mistal service relieves brands of time-consuming administration and consequential cost of operating a specialist department with national distribution facilities. Essential quality control ensures complete satisfaction with the product before distribution to protect your reputation.

DISTRIBUTION AND FULFILMENT

With over 35 years’ experience in the watch trade, our team at Mistal are committed to expanding our portfolio and brand catalogue. Whether it’s distribution or warehousing and fulfilment, we have an extensive range of relationships to provide the highest quality service for your brand.

Whether your brand requires full distribution or direct customer despatch fulfilment or bulk despatch fulfilment, our meticulous distributions team will ensure that the sales and distribution of your brand is efficient in keeping with yours and our reputations.

For any further information regarding any of our services, please contact us

At Mistal we work with and alongside many brands and have affiliations with various brands and manufacturers around the world.
For information regarding specific names that are not listed, please contact us and we will be happy to assist.

ABOUT US

A Few Words About Us

SIMPLY UNIQUE

Mistal Time Services Limited has been servicing the watch trade for over 35 years. Throughout this time, Mistal has gained important relationships and partnerships with the retail jewellers as well as watch brands and manufacturers, servicing and repairing their watches to the highest of standards. We work together with our partners to achieve fast and high quality repairs for their customers whilst offering full support for any queries.

With our customer service team on hand, we have created strong and trusting relationships. Our customers place their trust in us to provide the utmost care and attention with the highest quality for every repair job.

Mistal was founded by Paul Nesbit and Peter Davies, both craftsmen themselves, with over 80 years of combined experience. After 35 years Mistal is still a family run business that incorporates an individual and personal touch within all aspects of service and trading.

COMBINING THE BEST TO GIVE YOU THE BEST.

Our continued success is achieved by combining the best training of our craftsmen and women with modern management techniques, appropriate IT and a rigorous customer care policy to make your watch repair quick, effective and convenient.

INVESTMENT IN THE THINGS THAT MATTER

With success and consolidation has come the opportunity to continually invest profit back into the company with the continuous aim to provide you, the customer, with the best computer systems and support staff.

The team are a dedicated and highly motivated group with the skills to solve any watch repair problem and ensure your watch is returned with a quality and lasting repair.

Modern technology complements but does not replace the craftsmen’s skills which are as important today as they have always been. Therefore, the investment policy also embraces the employment and training of apprentices providing continuity in ability to repair the oldest antique mechanical timepiece to advanced quartz watches.

Ultimately, this commitment to state-of-the-art equipment, traditional skills and training, impacts in excellent benefits to you which will remain the main thrust of Mistal’s philosophy.

CUSTOMER LOYALTY

Our customers are discerning people who demand only the very highest standards and we are proud to say we strive on every occasion to provide the best.
Mistal continually meets this challenge for multiple retail outlets nationwide, monitoring and improving our service to ensure customer loyalty.