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Frequently Asked Questions

Yes, we will not disappoint you. Every order is hand-packed with utmost care and detail, in a premium quality box, with a tissue paper, finished with a logo ribbon. It is then put in a mailing box and shipped via a signed and insured courier service.

Since we are still growing, we currently do not offer gift packaging or personalized message service.

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Yes, we are happy to serve over the phone as well as online. Ring us from Monday to Friday, 9.00 am to 5.30 pm and a friendly voice will be happy to help. Ofcourse, online shopping is available too, 24 hours a day.

This service will be introduced very soon. But you are welcome to check product availability some other time or simply give us a call and we will be happy to let you know when it is expected to be available.

In accordance with your statutary rights, orders can be cancelled. We offer 14 days free returns service (UK only) if you change your mind. Please follow the instructions on the returns label included in your package.

All orders placed before 12pm GMT will be shipped the same day via a standard next day service. Any orders placed after this time will be processed and dispatched the next working day. For EU, USA and Canada, please allow 5 working days to receive the order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Of course you can! Once the order is shipped, we will email you the courier tracking number so you know when to expect it. Alternatively, ring us during our opening hours and we will be happy to let you know the estimated arrival time.

All orders are sent with free returns labels, so if for any reason at all you want to return something, you can do so within 14 days of delivery free of charge. All items must be returned with garment tags and remain in the same condition as initially sold.

On receipt of a return, we will process the refund as soon as possible. We estimate refunds will be made by the provider of your payment method within 7-10 working days. Working days are Monday to Friday, excluding UK public holidays.

For any further queries, please Contact Us.

The Brand

Capsule Clothing is a British fashion label, founded by Rashida Khan. Rashida is persuing her MA in Fashion and Lifestyle Promotion and lives in Preston. She will be launching her fashion house after finishing her course.