Response time metrics for accounts

Harry Belafonte sang the inimitable “Man smart but woman smarter” ditty. Well, human smart but Dossier smarter. Using AI (no, really, some of our engineers made robots talk at the MIT Artificial Intelligence Lab), we automagically identify customer conversations, calculate your email and chat response times, and get really mad at you when you take too long, tell your boss, and basically make your life even more pressure-filled than it was yesterday. Get on it, bub.

Dossier analyzes your team’s responsiveness and gives managers an overview of how their team is communicating with customers. With new intelligence built into Six Degrees, managers can see how long their teams take to respond to messages and to close customer cases. Dossier can identify the clients that need your immediate attention using its complex algorithms, so you know which revenue generating customers you need to focus on.