Sandra

My Infinix Zero gave up the ghost recently and after getting ridiculous feedback from CARLCARE, I decided to get a new phone. I immediately fell in love with the Samsung J5 and decided to get it. I had opted for online shopping due to lack of time and decided to try Yudala.com since they offered cheap prices compared to other popular stores.

Yudala is a relatively new store that deals in Electronics, Food, Wines and Spirits. They are available online and offline stores are located nationwide. They basically promise 48 hours max delivery so I was eager to order and get my item sharp-sharp.

Ordering is pretty easy as the website layout is quite straightforward. Basically, select the item you desire, add to cart and register by filling in the required boxes and stating your billing and shipping location. I had done all that and was eagerly anticipating a phone call from customer care to confirm my order, and this is how the wahala started.

So, I missed their call and I later got an email asking me to reply to confirm my order. I did that and the email didn’t go through so I decided to call their customer care to confirm. The customer care attendant was so polite and assured me my order had been confirmed and I would get it in the next 48hrs.

The next day, I called to confirm the exact time my item would arrive (I am a busy lady) and the new customer care rep I spoke to informed me that my order had not been confirmed and I should try resending the email as orders could not be confirmed via the phone.

Finally, the email went through and I was pretty excited to get a call telling me my item was available. 2 days went by, and my item didn’t arrive. I was pretty pissed and ended up cancelling the order.

Just a quick summary, I waited 5 days to get my phone, and on the final day, I had called them and they promised to deliver 3 days after. Why promise 48 hours when you can’t deliver? If I was told 5 days from the start, I would have waited patiently. I hate it when I’m deceived!

I rate Yudala a 4 over 10. The customer care reps I interacted with were very polite, however, I don’t understand why it’s impossible to confirm orders via the phone and why it took so long to get my item.

I had a very HORRIBLE experience buying a laptop from Yudala, it took them over 2 weeks for them to deliver and me ranting on twitter and Instagram before they finally deliver. I think Gloo.ng is still the best when it comes to online shopping in Nigeria… Same day delivery **WINK**

That’s so weird, I’ve ordered from Yudala many times. After that their first sale they were like that, my item came late but recently I’ve gotten my item at times the same day- not always though. I think it depends what you buy and where you are.

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