Weekly Discussion 43: Customer Interaction

This week's discussion topic has been posted over on our EVE Forums. Below is the topic of discussion. Please join in and give us your opinion on our Discussion Thread.

Customer Interaction

Every developer has a set amount of man hours it can put into customer interaction. Most companies would like to tell as much about their plans as possible. Unfortunately, as many developers will say, you can't let out much.

Obviously, no developer will release information on how to find new secret content. Sometimes things will get added to games and take years for customers to realize their purpose. As an example, in Asheron's Call 1, there are trees that talk. It took over a year for players to discover their use. On the other hand, bug fixes and gameplay enhancements they want to inform customers about as quickly as possible. Still, if a promise is ever made to the customer that turns out to be more work than the benefit is worth, they'll have a hard time telling customers they changed their mind.

How much do you want to know ahead of time about changes in EVE? How well do you think CCP handles customer interaction?