Full Backup & Host advice please [moved]

I am trying to move my php based site from old host to new host and I am not getting any support from either to do it. Trough research I have found I need to generate a 'Full backup', download and then upload to new host and put a request into them to restore it (I don't have shell accesss)...unfortunately I can't download the full backup, it has been generated but when I click on it I am given "Alert: 550 Can't change directory to/backup.....tar.gz Not a directory" Could someone tell me what this means and how to fix it?

Also am I likely to run into problems with the slightly different specs when I try to get the php running again?

I am trying to move my php based site from old host to new host and I am not getting any support from either to do it. Trough research I have found I need to generate a 'Full backup', download and then upload to new host and put a request into them to restore it (I don't have shell accesss)...unfortunately I can't download the full backup, it has been generated but when I click on it I am given "Alert: 550 Can't change directory to/backup.....tar.gz Not a directory" Could someone tell me what this means and how to fix it?

Also am I likely to run into problems with the slightly different specs when I try to get the php running again?

I will say this first, (Getting up on my soapbox) if the new host is not willing to help, find another provider. They should have root access and do a cPanel copy, it is very simple. The only problems I have ever seen with this was when the site being copied was a gig or more. In those cases we do the file backup and restore they way you are trying, but we do it for the customer, hence you might want to look for a different provider. How responsive are they going to be if you have other issues?? (Steping down from soapbox)

Nevertheless, if you still want to do it yourself, create the backup. This should put the back up in your root folder on your old host. Upload it to your new account and tell your provider it is there. Again they may encounter problems if they do not have root access. A tar.gz is a file you can download, it is not a directory. What FTP program are you trying to use to download it? I would use a FTP program not the file manager in cPanel to get the tar.gz file.

I do not think you will have PHP problems, the structure should be the same if both providers are running cPanel. ALso I do not ever remember having script problems between 4.4.2 and 4.4.3

Nevertheless, if you still want to do it yourself, create the backup. This should put the back up in your root folder on your old host. Upload it to your new account and tell your provider it is there. Again they may encounter problems if they do not have root access. A tar.gz is a file you can download, it is not a directory. What FTP program are you trying to use to download it? I would use a FTP program not the file manager in cPanel to get the tar.gz file.

Click to expand...

Thank you for your response Randy, they tell me they can't access other servers even if I give them the account info (against policy).

I have tried again this morning to download the backup via ftp & cpanel

If you have the backup already, they won't need access to any other server. All they will need is root-level WHM access to their own server (which they should have, assuming they are not a reseller).
If you upload the backup file into your root /home/username directory (the folder that you see when you initially log into FTP), they should be able to run a domain restore from their WHM.
As has been said, as long as they are not a reseller, if they aren't willing to help you migrate to their service when you are already providing them the necessary file to do so, you might want to check into someone else. The entire process (once the backup file is uploaded) should take no longer than 2 or 3 minutes.