ITIL® Foundation Certification Training

ITIL® Foundation is the most widely acknowledged entry-level ITIL certification for IT professionals. Today’s IT departments need qualified experts who can deliver effective IT services. This training will show you the ITIL services lifecycle, how lifecycle stages are linked, processes involved, and best practices for enhancing the quality of IT service management to reduce costs and increase productivity. And remember, ITIL certified professionals earn 40% more than their non-certified peers.

Key features

MONEY BACK GUARANTEE

How this works :

At Simplilearn, we greatly value the trust of our patrons. Our courses are designed to deliver an effective learning experience, and have helped over half a million find their professional calling. But if you feel your course is not to your liking, we offer a 7-day money-back guarantee. Just send us a refund request within 7 days of purchase, and we will refund 100% of your payment, no questions asked!

For Self-Paced Learning :

Raise refund request within 7 days of purchase of course. Money back guarantee is void if the participant has accessed more than 25% content.

For Instructor Led Training :

Raise refund request within 7 days of commencement of the first batch you are eligible to attend. Money back guarantee is void if the participant has accessed more than 25% content of an e-learning course or has attended Online Classrooms for more than 1 day.

Course description

What are the course objectives?

ITIL Foundation training from Simplilearn is the first step in the ITIL certification path and is designed to ensure that you pass the ITIL exam in the first attempt and move to the expert level in the shortest amount of time. Our training focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management. It also includes ITIL lifecycle phase interactions and outcomes, ITSM processes and service management best practices.

What skills will you learn?

By the end of this ITIL Certification training you will:

Learn about IT Service Management best practices, generic concepts, key principles, and ITIL 2011 process models that are required for the ITIL Foundation exam

Gain a comprehensive understanding of the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement

Learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimize the customer experience

Understand how to apply lean principles and automate standard tasks to improve efficiency of ITSM processes

Save costs by centralizing activities and teams using well defined fit-for purpose and fit-for-use processes

Align IT services with the needs of your organization

Who should take this ITIL Foundation Certification course?

Training is primarily intended to help IT architects, IT planners, IT consultants, IT audit or security managers, and anyone interested in enhancing the quality of IT service management.

ITIL certification is an essential requirement for professionals who need to learn the fundamentals of ITIL frameworks and how they may be used to enhance the quality of IT service management. This certification is best suited for:

What is ITIL Foundation certification?

The Foundation exam is the entry level certification and offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

What are the prerequisites for ITIL Foundation certification?

There is no defined eligibility criterion for ITIL Foundation exam. ITIL Foundation certification is in itself a prerequisite for other level of ITIL certifications.

Why get an ITIL Certification?

ITIL provides a robust framework for identifying, planning, delivering and supporting IT services that can be adapted and applied to all business and organizational environments. It helps manage business risk and service disruption failure, establish cost-effective systems, develop customer relationships and support business change.

How do I unlock my certificate?

You must complete at least 85% of the course or attend one complete batch. You must also complete one simulation test with a minimum score of 60%.

When is the next ITIL V3 Foundation exam?

There are no specified dates for conducting these exams. You can pick a date that fits in well with your schedule.

How long does it take to receive the ITIL V3 Foundation exam results?

You will receive the results within 15 days from the day you take the exam.

How many questions are there in the ITIL® Foundation certification exam & What is the passing score for the ITIL Foundation Certification Exam?

The ITIL Foundation Exam has a total of 40 questions. The duration of the exam is 60 minutes. You must score at least 65% (26 questions) to earn the ITIL V3 Foundation Certification.

How do I download the ITIL V3 Foundation exam application?

Simplilearn will assist you in applying for the exam.

When do I need to register for the ITIL Foundation Exam?

The ITIL examination can be scheduled at your convenience. Once you are ready to take the exam, contact Simplilearn and you will receive an exam voucher code. You will need to complete the examination within six months of issuance of the voucher code.

What are the differences between ITIL® Foundation, ITIL® v3 Foundation and ITIL® v3 Foundation 2011?

The ITIL Foundation certification is the entry level certification among all ITIL Certifications. “v3” stands for “version 3” and ITIL v3 Foundation is the penultimate edition. ITIL v3 Foundation 2011 is the latest version of the exam.

Until when can I purchase exam voucher from Simplilearn?

Your exam voucher fee is included in the price of this course. However, you must book your exam within six months from the date of course purchase.

How frequently does exam fee change?

Exam prices are dynamic and governed by the certification body. Normally price changes are announced during the end of the calendar year. You will be liable to pay the difference amount to Simplilearn if you had not booked the exam and the exam price is hiked in the meantime.

What is the validity of my exam voucher?

Exam vouchers are valid for 6 months from the date of issuance; however, it can be revised per the certification body. If you do not book the exam within six months from purchase of voucher, you will need to buy the voucher again per the actual price.

How will I take the exam?

For customers outside India, web-based exam vouchers will be booked, and for India customers, only paper-based exam will be booked. Customers are expected to book the exam before the expiration of validity of their course.

I would like to book paper-based exam in India, what is the process?

You can book paper-based exam by contacting our team and walk into the centers at below mentioned cities to take the exam.

City

Days

Timings

Bangalore

Saturday & Sunday

08:00 AM - 08:00 PM

Weekdays

08:00 AM - 08:00 PM

Chennai

Saturday

09:00 AM - 06:00 PM

Hyderabad

Saturday

09:00 AM - 06:00 PM

Pune

Saturday

09:00 AM - 06:00 PM

Mumbai

Saturday

09:00 AM - 06:00 PM

Delhi

Saturday

09:00 AM - 06:00 PM

Kolkata

Saturday

09:00 AM - 06:00 PM

Can I ask for refund of exam voucher cost once its issued to me?

No, exam voucher cost cannot be refunded once it is issued to a learner as we procure this from third party bodies. Simplilearn does not own the voucher policies and cost.

Course advisor

Manuel W Lloyd Virtual CIO, IT Service Expert

Manuel W. Lloyd is a Process Expert known for his thought leadership in IT governance, legislative compliance operational efficiency and cyber security.

Reviews

Arben Ahmati Structural Engineer at Statkraft

The course is well designed for everybody, the course content was informative. The trainer was very helpful. It was my pleasure to be trained by him. Thanks a lot.

Chad Conant Customer Success Manager at CloudHesive

Trainer made good use of real world examples to provide a practical perspective on the material.

John Kavati Program Executive at CompuCom

It was a good material. Very interactive.

John Daugherty Manager @Ellucian

A lot of information to assist me in passing the ITIL Foundation test.

Cindy McLendon Business Analyst @G2SF

The trainer was very informative and patient with my questions. Her English is REALLY good which makes the experience much better :) The trainer is great, she is the best! The sample tests were really helpful in testing my knowledge.

Travis Bowlby Vice President at BTIG

Very good course, direct to the point. Going through the material twice and solve the sample exams were more than enough to pass the ITIL Foundation exam from the first time with very good mark. Thank you Simplilearn.

Balaji Ravichandran Module Lead @ TechM

Pinky Debnath

The training was really good & interesting with all real life examples. The entire ITIL concept was clearly explained in this course. The session leaves a long-standing impression about the ITIL Concept.

Keven Gordillo

Good crash course, Maybe Little more time to reflect on material, but good material overall. Thanks

Mathew Daily

I had no proper knowledge of ITIL prior to the course. Based on the fact this was a foundation course, I would say the material and pace was adequately gauged, for my skill level, there is a lot of material to digest but the instructor did a good job on highlighting key concept and main points.

FAQs

Who are the trainers for the live classroom training?

All of our highly qualified trainers are ITIL-certified, with more than 15 years of experience in training and working in the IT domain.

Is the exam fee included in the course fee?

Yes. The exam fee is included in the course fee.

How do I register for the ITIL v3 Foundation exam session on Simplilearn?

Once you have completed the course material, you can reach out to Simplilearn support or drop an email to exam@simplilearn.com. Our team will help you with the process of registering for the exam.

Will my ITIL v3 Foundation certificate expire?

The ITIL v3 Foundation certificate does not expire. However, there are different versions of ITIL Foundation with v3 2011 being the latest version. Once a new version of the course is launched, you will need to get certified again.

What certification will I receive after completing the training?

After successful completion of the training, you will be awarded the course completion certificate along with 19 PDUs for self-paced learning and 22 PDUs for instructor-led training from Simplilearn. Once you successfully pass the exam, you will receive the ITIL Foundation Certification from the exam body.

How does the online classroom training work?

Online classroom training for ITIL is conducted via live streaming and run by an ITIL-certified trainer with more than 15 years of work and training experience. The class is attended by a global audience to enrich your learning experience.

Is this live training, or will I watch pre-recorded videos? What if I miss a session?

All of the classes are conducted live online. They are interactive sessions that enable you to ask questions and participate in discussions during class time. We do, however, provide recordings of each session you attend for your future reference.

What tools do I need to attend the training sessions?

The tools you’ll need to attend training are:

Windows: Windows XP SP3 or higher

Mac: OSX 10.6 or higher

Internet speed: Preferably 512 Kbps or higher

Headset, speakers and microphone: You’ll need headphones or speakers to hear instruction clearly, as well as a microphone to talk to others. You can use a headset with a built-in microphone, or separate speakers and microphone.

What do I get with the training?

You’ll get access to our e-learning content, practice simulation tests, and our tips and tricks videos that help you tackle the toughest of the exam questions. You will also get an online participant handbook that cross references the e-learning to reinforce your learning.

How does Simplilearn ensure that the training and course material delivered are effective?

Our ITIL Foundation course is developed to help you pass the test on the first attempt, with a 100% guarantee. With our hands-on learning approach, the training not only gives you the confidence to pass the exam but also helps you retain the knowledge for the future.

Can I cancel my enrollment? Will I get a refund?

Yes, you can cancel your enrollment. We provide a refund after deducting the administration fee. To learn more, please read our Refund Policy.

I’d like to learn more about this training program. Who should I contact?

Contact us using the form on the right of any page on the Simplilearn website, or select the Live Chat link. Our customer service representatives can provide you with more details.

Who are the instructors and how are they selected?

All of our highly qualified trainers are ITIL-certified, with more than 15 years of experience in training and working in the IT domain. Each of them has gone through a rigorous selection process which includes profile screening, technical evaluation, and a training demo before they are certified to train for us. We also ensure that only those trainers with a high alumni rating continue to train for us.

What is Global Teaching Assistance?

Our teaching assistants are a dedicated team of subject matter experts here to help you get certified in your first attempt. They engage students proactively to ensure the course path is being followed and help you enrich your learning experience, from class onboarding to project mentoring and job assistance. Teaching Assistance is available during business hours.

What is covered under the 24/7 Support Promise?

We offer 24/7 support through email, chat, and calls. We also have a dedicated team that provides on-demand assistance through our community forum. What’s more, you will have lifetime access to the community forum, even after completion of your course with us.

How long does it take to get ITIL Foundation exam results?

As part of the web-based exam, the results are displayed immediately after completion of the exam.

I have passed the ITIL Foundation examination. When and how do I receive my certificate?

When you register to take the examination, you create a profile on www.peoplecert.com. For the paper-based exam, the preliminary result email is sent within 48 hours. After 24 hours of receipt of the email, you can log in to the Peoplecert portal to unlock the AXELOS certificate.

I have an ITIL v2 Foundations certification. How do I update my certification to the current version?

To upgrade your ITIL v2 Foundation certification to a v3 certification, you will need to take an ITIL v3 Foundation course

Till when can I purchase exam voucher from Simplilearn?

Your exam voucher is included in the price of this course. However, you must book your exam within one year from the date you purchased this course. In case of any change of exam fee by the certification body within the one year, you will be liable to pay the difference of amount to Simplilearn. If you did not book the exam within one year from purchase, you will need to buy the voucher again as per the actual price.

What does it mean to be GSA approved course?

The course is part of Simplilearn’s contract with GSA (only US) with special pricing for GSA approved agencies & organizations. To know more click here

How do i know if I am eligible to buy this course at GSA price?

You should be employed with GSA approved agencies & organizations. The list of approved agencies is provided here

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.