Cathay makes another first class blunder

14/01/2019

Image copyright Getty Images A group of lucky Cathay Pacific customers have scored first-class seats at economy prices, in the second fare blunder by the airline this month.Tickets on trips from Hong Kong to Portugal were sold on the airline’s website for $1,512, instead of $16,000 usually charged for similar journey. The carrier said it…

Image copyrightGetty Images

A group of lucky Cathay Pacific customers have scored first-class seats at economy prices, in the second fare blunder by the airline this month.

Tickets on trips from Hong Kong to Portugal were sold on the airline’s website for $1,512, instead of $16,000 usually charged for similar journey.

The carrier said it would honour the tickets as it investigates the cause of the error.

Singapore Airlines, for example, honoured tickets sold for less than half price in 2014. But United Airlines cancelled transatlantic tickets sold for less than $100 by a “third party software provider” the following year.

A challenging year

The latest stumble extends a bad run for Cathay Pacific.

In October, the firm was the subject of a data breach in its IT systems, jeopardising the personal information of up to 9.4 million passengers.