Unlike
many support systems, AuctionSage Support is
handled by me personally, the programmer. Again,
unlike many support systems, I wish only to
determine what the problem is so I can fix it. I
do not desire to avoid the issue or pretend there
is no problem, I desire to fix the problem if
possible.

In order to determine what the
problem is I need as much information as possible
about the problem. Ideally, the idea is for me to
be able to reproduce the problem so I can track
down the cause. I realize this isn't always
possible but please give me all the details about
what you did and what happened. If the problem
relates to a given item please provide the item
number.

Before
submitting a support request do the following:

Make sure you are running
the latest version of AuctionSage. Visit
the Update
Page. After updating
see if the problem persists before
contacting me.

Read the News Page to make
sure I haven't already fixed the problem
you are reporting. I find this happens
fairly often where I get emails on a
topic clearly covered on the news page.

Try updating API Vars in the
General Preferences Screen (File - Setup
- General Preferences. Again, see if this
rectifies the problem before contacting
me.