We have supplied high quality products for more than 12 years and customer satisfaction is our main priority.

However, in the event that there is an issue with the product you have ordered from us do not worry, we have you covered.

All our products are protected by our 100% guarantee and the following warranty periods:

6 month warranty period on remanufactured and compatible inkjet cartridges.

12 month warranty period on remanufactured laser toner cartridges.

12 month warranty period on all original (OEM) cartridges.

If you believe that there is an issue with your order or the product that you have received please contact our customer services team in the first instance on 08704 156 666 or email customer.services@phoenix-direct.co.uk. With our vast experience and product knowledge we are able to solve most issues over the telephone and if we are unable to solve the problem then we will happily arrange a replacement product as per our returns and refunds policy.