Framework

The right AI tech stack to enable all digital care channels with our powerful framework of ML and NLP processes.

Personalization

Inject massive amounts of customer data for a more conclusive answer.

NLP and machine learning alone is not enough to satisfy customers. Wysdom injects customer data such as account, billing, device and browsing history to add context to an inquiry. This provides a much more conclusive and personalized answer, eliminating the need to transfer your customer to a live agent. Wysdom knows the difference between a billing problem, hardware issue, or a subscription problem and will personalize the response to satisfy the customer.

AI Framework

Powerful but flexible AI framework.

Wysdom makes use of some of the world’s best machine learning, deep learning, and neural network technologies. Wysdom incorporates these best of breed AI components to evaluate historical customer questions, understand real time questions, rank solutions based on likelihood to satisfy customers, determine level of customer satisfaction and train the models in real time.

Cognitive Data

Manager

The smartest set of operational tools to run a growing cognitive system.

Hello. Bonjour. Hola.

Wysdom speaks many languages.

Wysdom is operational in English, French and Spanish today, and has implemented a model that allows for the quick translation and management of additional languages.

One place to learn

Train once for all digital channels.

Wysdom is continuously analyzing customer conversations and constantly training itself, adding more solutions for your customers. An answer taught on one channel will be used on another. When Wysdom learns something new, it applies that answer across all your digital channels, formatted to that channel’s features.

Cognitive Data

Store

A powerful advantage that provides you AI training data from Day 1.

AI trainingdata

Any AI solution is only as good as the data that is used to train it.

An enterprise cognitive solution is only as good as the training that goes into it. Wysdom is a cognitive platform that learns from real customer questions. By continuously analyzing customer behavior the system learns and updates answers over time, creating a vast store of information that grows the cognitive data set.

Don’t start from scratch

Instead, start with a massive cognitive care corpus.

With Wysdom, you’re getting a mature solution with 3-years of experience in monitoring customer behaviour to quickly fill a cognitive data store. It knows how to look for contextual clues that lead to satisfying answers. This also allows you to launch faster!

AI Supervision

Supervising the training of an AI solution is a new skill, and something better done by a team with years of experience. Ensure top performance with our team of AI supervisors who have proprietary Wysdom tools and expertise.

Launch tomorrow

World class, at your fingertips.

Determining the appropriate team skillsets, recruiting, hiring and managing a world class AI training team can take time, but why wait. Launch tomorrow, take advantage of the experienced Wysdom team and then transition to an internal team as soon as you are ready.

Serving since 2014

The Wysdom team has been supervising AI system training for over 3 years.

The team at Wysdom.AI has been training multi-channel enterprise bots since 2014; no one has a more experienced training team. They have the tools and experience to take on all of the analysis of customer behavior and system training necessary to ensure the system performs at its best and is learning every day.

Let’s Talk

Let the Wysdom.AI team show you how quickly you can implement a cognitive care solution for your customers.