As of December 2, 2014, Norton One will be retired in order to transition to our new portfolio. You can keep using Norton One at this time, the following FAQ helps you answer your queries that are related to this discontinuation of Norton One.

We have completed testing our latest update of Norton Antivirus, Norton Internet Security & Norton 360 20.6.0.27 (2013), and have released the update.To download it, simply run LiveUpdate. As with our previous updates, this version is being released in a throttled manner. Currently, this update is only available for English. Other languages will be available shortly. See the below FAQ for details.

The Norton Toolbar is now compatible with Firefox 34. We have released a Firefox 34 compatibility patch for Norton Security 22.0.2, Norton Security with Backup 22.0.2. The patch is also available for the Norton Internet Security, Norton 360 21.6, Norton 2013, Norton 2012 and Norton Identity Safe standalone products which is available via Live Update.

The Norton Toolbar is now compatible with Firefox 33. We have released a Firefox 33 compatibility patch for Norton Security 22.0.1, Norton Security with Backup 22.0.1. The patch is also available for the Norton Internet Security, Norton 360 21.6, Norton 2013, Norton 2012 and Norton Identity Safe standalone products which is available via LiveUpdate.

Hi Everyone,
The Norton Toolbar is now compatible with Firefox 35. We have released a Firefox 35 compatibility patch for Norton Security 22.1.0.9, Norton Security with Backup 22.1.0.9. The patch is also available for the Norton Internet Security, Norton 360, Comcast Norton Security Suite 21.6 products, Norton 2013 products, and Norton 2012 products, as well as Norton Identity Safe standalone products. This update can be downloaded and installed on your systems via LiveUpdate.
The versions for this compatibility update are as follows:
Norton Security, Norton Security with Backup 22.1.0.9...

An update for Norton Identity Safe3.5.29 for iOS is now available on the App Store! This update fixes the authentication issue when using Touch ID to log in to the vault. Please download it to try this new feature!

Hi Everyone,
An update for Norton Identity Safe for iOS is now available on the App Store!
The FAQ below addresses some common questions:
1. What is the version number for this patch?
The version number is 4.0.8 for iOS.
2. How can I receive this update?
You can receive the update through Auto Update or by visiting iTunes. Go to Settings -> Help -> About to verify if you have received the update.
3. What are the languages this update is available for?
English Only.
4. What are the changes in this release?
Added 64bit support.
Other bug fixes.

The Norton Family team has released version 3.4.0.19. To receive the update, simply visit Norton Family parental control on Google Play. This update is available for all languages.
To find if you have the latest version, please go to your Android device, click Menu -> Settings -> Applications -> Manage applications -> Norton Family.
Norton Family 3.4.0.19 for Android
What are the changes in this release?
The new release includes updating the Welcome screens, as well as minor bug fixes and optimized performance.
Please visit Norton Family forum board to post your queries ...

We have completed testing our latest update of Norton Identity SafeStandalone 2014.7.11.42 and have released the update. This update is available for all languages. To download it, simply run LiveUpdate. See the below FAQ's for details. A reboot will be required for Windows XP, Vista, Windows 7 and Windows 8/8.1 customers.

To coincide with the release of Mozilla Firefox v39, the Norton Family team has released updates to Windows client 3.2.1.34 via Automatic LiveUpdate. When the update is available to your machine via LiveUpdate, you will need to reboot your device to make the program install successfully. To find if you have the latest version, please click the Norton Family icon in the system tray and select “About Norton Family”.
Thanks,
The Norton Family Team

Hi Everyone,
Norton Mobile Security v3.11.0.2625 for Android is now available. To receive the update, simply visit Norton Mobile Security on Google Play
Below are the changes introduced in this update:
- Fixed minor issues
Visit Norton Mobile Security Support Forum to post your queries. Also, visit Norton Mobile KB site to view the Top Solutions for this product.

The Norton Family team has released version 3.4.2.50. To receive the update, simply visit Norton Family parental control on Google Play. This update is available for all languages.
To find if you have the latest version, please go to your Android device, click Menu -> Settings -> Applications -> Manage applications -> Norton Family.
Norton Family 3.4.2.50 for Android
What are the changes in this release?
Norton Family now supports App Supervision and Time Supervision for the latest Android builds.
Other minor bug fixes.
Please visit Norton Family forum board to post yo...

We are pleased to announce that a Macintosh El Capitan (OSX10.11) compatibility update is now available for Norton Security 6.4, Norton Internet Security 5.8 and Norton AntiVirus 12.8. This update is available via LiveUpdate. To download it, simply run LiveUpdate. This update is available for all languages. A reboot is required to apply the patch.
Note: Apple has not yet released Macintosh El Capitan (OSX10.11) officially.
To verify you have received the new update, from the Norton Security product, from the Menu, click Norton Security -> About Norton Security.
The client update is...

Hi Everyone,
The Norton Toolbar for Google Chrome browser has been updated in the Chrome Webstore
The versions for this update are as follows:
Norton Security, Norton Security with Backup, Norton Internet Security, Norton Antivirus, Norton 360 22.5.5.15:
Norton Security Toolbar : 2015.5.6.92
List of Fixes:
Fixed an issue where Drop-down menu does not work when Norton Toolbar is installed
Fixed an issue where Google.com shopping search results are not annotated by Safe Web
Annotation support for Japan Yahoo search for both htt...

We have completed testing our latest update of Norton Security 7.0.1 for Mac and have released the update via LiveUpdate. This update is now available in all supported languages. To download it, simply run LiveUpdate.

As of February 22, 2016, the Norton SafeWeb Scanner for Facebook app will be discontinued. The following FAQs help to answer your questions about this situation.
Norton SafeWeb Scanner for Facebook FAQ
Why is Norton SafeWeb Scanner for Facebook being discontinued?
Due to recent changes in Facebook Application policies, Facebook no longer provides the information we need to evaluate the content posted by friends or by friends of friends. As a result, Norton SafeWeb Scanner for Facebook will not detect malicious links posted by others on their Facebook page. Since the app can no lo...

Hi Everyone,
The Norton Toolbar for Google Chrome browser has been updated in the Chrome Webstore
The versions for this update are as follows:
Norton Security, Norton Security with Backup, Norton Internet Security, Norton Antivirus, Norton 360 22.5.5.15:
Norton Security Toolbar : 2015.5.6.94
List of Fixes:
Fixed an issue where Upgrade\LiveUpdate was blocked when Google Chrome browser runs in the background.
Fixed an issue where Auto-Fill is not filling the Gmail password page.
Note: No version change in Toolbar for Internet Explorer & Fire...

We are glad to announce that we have completed testing our latest version of Norton Internet Security 5.9 & Norton Antivirus 12.9 which is now available to download. This update is available via LiveUpdate ONLY. To download it, simply run LiveUpdate. This update is available for all languages.

We have completed testing our latest update of Norton AntiVirus 7.0.1 for Mac and have released via In Product Update. This update is now available in all supported languages. Customers running Norton AntiVirus for Mac 12.9 will be prompted with option "Free Upgrade Available" when "Check for Update" is run from Norton Antivirus main window. The update is also pulled down silently in the background, so you may have already been alerted to its availability.
Please see below Norton Support article for Norton AntiVirus 7.0.1 upgrade flow.
Norton Support Article: I receive an alert "Free Upg...

Hi Everyone,
An update for Norton Mobile Security 3.14 for Android is now available on the Google Play!
The FAQ below addresses some common questions:
1. What is the version number for this patch?
The version number is 3.14.0.3068 for Android.
2. How can I receive this update?
We are deploying the update in a phased manner. We have released the patch to randomly selected customers, and will then monitor our telemetry, as well as this forum, for any problems or issues. Once we have confirmed the effectiveness of the patch, we will make it available to all customers.
Later, You c...

Norton is always looking to provide you with the best version of itself. As such we have released Norton Internet Security 5.9.1 & Norton Antivirus 12.9.1 update for Mac with product improvements. The patch will automatically download in the background but you can always click on LiveUpdate to download it immediately. This update is available for all languages.
Note: A reboot is required to apply the patch.
To verify you have received the new update, from the Norton Internet Security product, from the Menu, click Norton Internet Security -> About Norton Internet Security.

We have completed testing our latest update of Norton Security 7.1 & Norton AntiVirus 7.1 for Mac and have released the update via LiveUpdate. This update is now available in all supported languages. To download it, simply run LiveUpdate.
Note: A reboot is required to apply the patch.
To verify you have received the new update, from the Norton Security product, from the Menu, click Norton Security -> About Norton Security.
Below FAQ's addresses some common questions:
1. How can I download this update?
For Norton Security 7.0 run LiveUpdate manually to receive the update 7....

The Norton Family team has released Norton Family iOS 1.0.1. This update includes minor code enhancements and bug fixes. To find if you have the latest version, please open Norton Family iOS app on child’s device, click on the child's avatar or photo on the top right-hand corner -> About Norton Family.
Important to note:
The iOS child-monitoring app is to be used as the child’s browser on their Apple device. All other browsers should be disabled to ensure that your child’s activity is monitored and that private/incognito mode cannot be used.
Only available in the US App Store
Yo...

The Norton Family team has released version 3.4.5.25. To receive the update, simply visit Norton Family parental control on Google Play. This update is available for all languages. To find if you have the latest version, please go to your Android device, click Menu -> Settings -> Applications -> Manage applications -> Norton Family.
The release includes the following changes:
Norton Family can now monitor your child’s web activities in incognito mode on the Samsung S browser and Chrome Browser on Android Lollipop and above.
We’ve also blocked the ability for your child t...

Introducing Norton WiFi Privacy: Protect Your Private Information on Public Wi-Fi
Public Wi-Fi is never safe, but now Norton WiFi Privacy allows you to connect to unsecured Wi-Fi hotspots safely and privately on any network, in any location. Norton WiFi Privacy is a no-log virtual private network (VPN) that encrypts your information, protecting your identity and privacy.
Compatible with Android and iOS smartphones and tablets, Norton WiFi Privacy is available for download on Google Play and the App Store.
To learn about the risks of using public Wi-Fi, and how Norton WiFi Privacy can he...

New Linux-based NBRT
It is truly a milestone event that we have released a newer version of Norton Bootable Recovery Tool (NBRT). The newer version is designed to run on Linux OS instead of WinPE OS and can be downloaded from the NBRT portal site. The change was necessary due to the expiration of re-distribution rights of WinPE OS.
The current WinPE-based NBRT version has been serving for nearly two decades.
Over time, NBRT has dealt with many tough-to-remove threats and we understand that NBRT can save the last bacon at unfortunate times. Therefore Norton team decided to invest in the ...

Hi Everyone,
The Norton Toolbar for Google Chrome browser has been updated in the Chrome Webstore
The versions for this update are as follows:
Norton Security, Norton Security with Backup, Norton Internet Security, Norton Antivirus, Norton 360 22.7:
Norton Security Toolbar : 2015.7.0.69
List of Fixes:
Toolbar support for Right-To-Left languages
Fixed an issue where credentials are filled but customer not able to submit the login or login button is not enabled for the below URLs: (If the issue continues with this 2015.7.0.69 vers...

We have completed testing our latest update of Norton Security 7.1.1 & Norton AntiVirus 7.1.1 for Mac and have released the update via LiveUpdate ONLY. This update is now available in all supported languages. To download it, simply run LiveUpdate.

Hi Everyone,
We are happy to announce that the Norton Mobile Security team has released Norton Mobile Security 3.15.0.3147 update for our Android customers. WHAT'S NEW:
New FREE feature! Safe Search allows you to see a website’s safety and shopping rating, and can help you avoid malware infected sites, on your search results.
New FREE feature! Message Center provides you with the most up-to-date notifications about threats, product updates and product tips.
Improved! Our anti-theft feature offers even greater security if your phone is lost or stolen.
NEW! Receive an alert if you ...

Norton has released the following updates to ensure compatibility with macOS Sierra (i.e. Mac OS X 10.12):
Norton Internet Security v5.10
Norton Security v6.5
Norton Security v7.2
This update is available via LiveUpdate. To download it, simply run LiveUpdate. This update is available for all supported languages. A reboot is required to apply the patch.
Norton Security 5.x and 6.x versions:
It is highly recommended that you update to the latest version BEFORE moving over to Sierra if you are on a 5.x or 6.x version of Norton. This will help prevent any compatibility issues with the new ...

Norton Identity Safe 2.0.65 Add-on update for Mozilla Firefox browser is now available. This Norton Identity Safe update for Firefox has a lot of great new features (detailed below) that we're excited to share with you. This update is available via Firefox browser extension version check. If Norton Identity Safe add-on "Automatic Update" set to "Off", Please run "Check for Updates" option to receive the update from Firefox browser. This update is available in all supported languages.
Note: This patch does...

​Following the successful launch of the Norton WiFi Privacy VPN app for Android and iOS smartphones and tablets last summer, Norton is proud to launch its new version that adds Windows PC and Apple Mac compatibility, plus simultaneous coverage for multiple devices.
​While public Wi-Fi is convenient, it’s never safe. Sending data over the Web when using an unsecured Wi-Fi hotspot exposes your most sensitive information - such as passwords, photos, and credit card numbers - to hackers and identity thieves. Norton WiFi Privacy is a Virtual Private Network (VPN) that protects the data you sen...

[Updated on 17 February, 2017: The Norton 22.9 patch has been pulled back from the LiveUpdate server. This patch is no longer available for download.
Norton Security 22.9.0.71 is now available via LiveUpdate. As with our previous updates, this version is being released in a phased manner. This update is availabl...

The Norton Family team has released Norton Family iOS 1.4.2. This update includes minor code enhancements and bug fixes. To find if you have the latest version, please open Norton Family iOS app on child’s device, click on the child's avatar or photo on the top right-hand corner -> About Norton Family.
The Norton Family iOS child monitoring app includes the following 4 features:
Web supervision
Lets your children explore the Web freely, while keeping you in the know about which sites they visit and giving you tools to help them avoid unsuitable content.
Search supervision
S...

We are glad to announce that we have completed testing our latest inline releases of Norton Identity Safe 4.5.96​ and we have released the patches for our iOS customers.
Note: Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
The FAQ below addresses some common questions:
1. What is the version number for this patch?
The version number is 4.5.96 for iOS.
2. How can I receive this update?
You can receive the update through Auto Update or by visiting iTunes. Go to Settings -> Help -> About to verify if you have received the update. Or Download from i...