Itinerary

Committed to Quality

Our Tourist Office is committed to quality, under the "Qualité Tourisme" label!

The Intermunicipal Tourist Office of Granville Terre et Mer was awarded the "Qualité Tourisme™" label of Quality back in May 2015...

The aims of the "Qualité Tourisme™" label

This distinction aims to increase visitors' rate of satisfaction through a commitment to providing insightful advice. As part of its commitment to Quality, the Tourist Office gives satisfaction surveys out to visitors to gather feedback and improve its services.

The aim is to make the reception staff as professional as possible in all aspects of their jobs: reception, information, promotion, event coordination and advertising.
This commitment brings the reputation and legitimacy of the Tourist Office to the fore, as a genuine contributor to local tourism and development.
The top priorities in 2017 for the Intermunicipal Tourist Office of Granville Terre et Mer are to honour its commitment to the Qualité Tourisme™ distinction and to improve its Tourist Office status to category I.

And, more specifically...

The distinction effectively publicises the region's tourism industry and works as a guarantee for tourists. For the staff, it's a matter of ongoing improvement.
Under the Qualité Tourisme™ distinction, the Tourist Office is committed to doing everything in its power to provide visitor satisfaction.

Fundamental commitments

Information and communication: the goal is to provide customers with clear, precise and complete information, both on the phone and on the website (signage, banners, etc.).