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Hi, please try this, you need to start your printer. While your printer is starting hold the stop/cancel key. Then the lights should flash. Push the colour copy button 4 times. Turn Off printer immediately. Power up printer and check if the issue is resolved.

Service mode operation procedures *1)With the printer powered off but connected to a power source, press the Power button while pressing and holding the Stop/ Reset button.2)When the Power LED is lit, press the StoplReset button two times while pressing and holding the Power button.3)When releasing the Power button and the Stop 1 Reset button (regardless of order), the printer will move into a service mode. (Waiting for menu selection)4)When the LED lights in green, press the StoplReset button the specified number of time(s) according to the function listed in the table below.(Each time the StoplReset button is pressed', the LED lights alternately in orange and green, starting with orange.)4 timesGreenWaste ink counter resetSee waste ink counter resetprocedures helaw.

<Service mode operation procedures>
1) With the printer power turned off, while pressing the Resume/Cancel button, press and hold the Power button. (DO NOT release the buttons. The LED lights in
green to indicate that a function is selectable.)
2) While holding the Power button, release the Resume/Cancel button. (DO NOT release the Power button.)
3) While holding the Power button, press the Resume/Cancel button 2 times, and then release both the Power and Resume/Cancel buttons. (Each time the
Resume/Cancel button is pressed, the LED lights alternately in orange and green, starting with orange.)
4) When the LED lights in green, press the Resume/Cancel button the specified number of time(s)
4 times LED Green Waste ink counter resetting

5) After the function (menu) is selected, press the Power button. The LED lights in green, and the selected function is performed. (When the operation completes,
the printer returns to the menu selection mode automatically.)
Regards,