New IT Applications :
To Be Used For Forthcoming General Elections(a) SAMADHAN:
** Public Grievance Redressal and Monitoring System A comprehensive, robust and reliable Public Grievance Redress System has been developed by the Election Commission to provide a common platform for all complaints, grievances, concerns and suggestions lodged by any member of the public, including our various stakeholders like political parties, candidates, civil society groups etc.

** A citizen has the multi-modal facility to lodge any election-related complaint via bouquet of channels/sources like Website (eci-citizenservices.nic.in), Email, letter, fax, SMS, Call-centre ( Call-center Number is ‘’1950’’) etc.

** A Mobile App shall also be made available for the people, so that they can submit complaints with photographs/videos on the common platform.
** SMS is sent to complainant on receipt/disposal of complaint and the complainant can track status and view ATR online or through the Mobile App.
** This system has been developed in such a manner that in addition to providing redress to the complaints of the pubic, it also serves as a common interface for providing services through a common interface.
** It is thus aimed as a complete G to C interface to provide seamless services to the citizens on election related matters.

(b) SUVIDHA : Single Window Permission System
** A single window system for giving election-related permissions/clearances within 24 hours has been created.

** In this system, Candidates and Political Parties can apply for permissions for Meetings, Rallies, vehicles, temporary election office, loudspeakers etc at a single location, where back-end convergence of various authorities/departments has been done.

** This system is put in place at every RO level in each sub-division which will provide for applying, processing, granting and monitoring permissions in a synergistic manner.
** However, in case of permissions for Helicopter usage/landing and use of helipads, the application shall have to be submitted atleast 36 hours in advance.

(c) SUGAM : Vehicle Management System
It is an IT-based Vehicle Management System with the facility of issuance of requisition letters for vehicles, capturing of vehicle details with address, mobile number and bank details of owner and driver, transfer of vehicles from one district to another district etc.

(d) Webcasting/CCTVs at Polling Stations :
** Webcasting at selected distant polling stations for LIVE monitoring of election process, to keep a check on illegal activities such as booth capturing, money distribution and bogus voting and to bring about complete transparency in the voting process shall be done.

** Further, during the election process, CCTV monitoring and webcasting shall also be done at various border check-posts, check-nakas and other sensitive and critical locations across the constituencies to keep a strict vigil on any nefarious activities designed to vitiate the electoral process.

(e) Polling/Police Personnel Deployment System :
This application will be used for creating database of police/polling personnel, generation of command/appointment letters, sending SMS regarding deputation/ training, tagging of patrolling party with force, generation of application for postal ballot, formation of polling party/police party after randomization, for sending polling personnel/police force from one district to another district etc.

(f) Voter Centric Information Dissemination Initiatives :
** It is the constant endeavour of the Commission to facilitate the voters across the country in accessing the multifarious election-related services and information.
** As part of this vision, an SMS-based search facility and Voter Friendly Interactive Website has already been launched and successfully working.