MULTI-NATIONAL AWARD WINNING SERVICER

Guinco's business card is now under the magnet on my refrigerator.

The Guinco technician arrived on time to repair my Maytag double oven wall unit. He promptly replaced our defective upper oven lamp assembly. He had the replacement part on the truck with him. He was courteous, knowledgeable, and dressed in his Guinco shirt with his name on it. His card matched the name on his shirt and his service truck carried the Guinco name as well. . Because of his self-identification, his courteous demeanor, his knowledge of Maytag ovens, his looping me in on what he doing, and the upfront cost figure he provided without me asking for it, I was completely at ease with him servicing our double oven. Samuel was in and out in minutes vs. hours. He made sure I was satisfied that his repair had fixed our oven. All in all, thanks to the Guinco call takers who scheduled my service call and their repair tech Samuel M., Guinco's business card is now under the magnet on my refrigerator. I will call them when our appliances need service and recommend them to everyone I know. Just really excellent service!

ROB G., ARLINGTON

FROM:

10.22.2015

I definitely know who to call in the future!

I think Guinco did a really good job! My dryer stopped spinning and I thought the dryer drum belt just needed to be replaced. I saw a video on YouTube that made it look so easy, however, I'm not exactly the Mr. Fix-it type. Boy am I glad I called Guinco, turns out the belt was fine and it was another piece that needed to be replaced. After about 20-30 minutes, my dryer is now fully functional again! My technician, Cesar was very nice and knowledgeable. He even gave me some tips on how to maintain the dryer so that things run smoothly in the future. The price was reasonable as well considering I could have made things worse by trying to fix it myself. I definitely know who to call in the future!

JEFF H., GRAND PRAIRIE

FROM:

02.29.2016

The service call I received was TRULY OUTSTANDING!!

The service call I received was TRULY OUTSTANDING!! Guinco Service sent a technician to repair a Kitchen Aid appliance. From the moment I scheduled the appointment till the moment he was finished with the repair, I was beyond impressed with the technician , Kirk, who was was professional, friendly, knowledgeable, punctual, calling the day prior to the appointment and before coming the day of the appointment! His care to detail was Outstanding. Sharing valued knowledge about the appliance I knew very little about. Kirk answered all my questions, and more. Making sure I was happy with the service! Yes, he fixed the appliance!! I never do surveys but this one was a must because of the excellent care I received. The best repair service I've ever received!

TERRY C., WYLIE

FROM:

02.10.2016

My experience with Guinco and Justin M has been beyond perfection!!!

Guinco is perfection! Because I have had a lot of idiots in my home to do repairs, I was skeptical because I was a first time customer. Called Guinco for a gas leak, spoke with Taylor. Taylor has excellent phone skills, is kind and made making an appointment a breeze. The technician, Justin M. was right on time. He entered my home, handed me his card and introduced himself. He was sharp, professional, neat and never have I met a technician as knowledgeable as Justin. My gas leak was repaired immediately and proficiently. I mentioned the trouble I was having with my ovens and in an instant the order was called in and Justin began a diagnostic test on both ovens. Both ovens were repaired and are working great. My experience with Guinco and Justin M has been beyond perfection!!!

JULIE L., FRISCO

FROM:

02.08.2016

WOW!!! A company that cares!

WOW!!! The service tech was Ryan. He arrived exactly on time, only to find the appliance was not one they service (the warranty company scheduled incorrectly). We are elderly and all the computerized everything is already intimidating , the amount of time he spent explaining the mix-up, even researching and giving us the correct company and service number was amazing. This goes beyond service and into really giving a darn about people / customers. Way to go … a company that cares and refused to accept payment for service call.