Categories

Rating Summary of 376 reviews

Value

Service

Will Recommend

Reviews

5 Stars

Ryan H.

Herriman, UT

05/11/2016

5

Excellent Loan Deals with Outstanding Customer Service

Box Home Loans provided me with a mortgage experience second to none. Their entire loan process from start to finish was as transparent as they could have made it for me as the customer. I could see every calculation on My Accounts page whenever they made any...
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5 Stars

Dustin S.

Farmington, UT

05/11/2016

5

Always a great experience

This is the second time using Box for my home loan needs. The first was during my first home purchase and just recently for my refinancing. Everything was quick, easy, and extremely convenient. I highly recommend Box to my friends and family always when they are...
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5 Stars

Andreas W.

Parker, CO

03/07/2016

5

Outstanding from Start to Finish!

This company and their staff know how to do business and they mean business. They have streamlined the entire Refinance process to make it easy for all parties to coordinate docs and information. The staff is also very knowledgeable and informative. This is the 2nd...
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5 Stars

Douglas B.

Austin, TX

10/07/2015

5

Friendly, knowledgable, professional, timely.

This will be the second time I have done business with these folks and I will definitely use them again if I make any more purchases. I was impressed both times I did business with them. They make it as easy for you as they possibly can. My realtor also commented...
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5 Stars

Cody C.

Lehi, UT

07/05/2015

5

Excellent Service with low closing costs

I have used Box twice now and they did not disappoint either time. I have a good friend in the mortgaging business that I had asked to do a refi for me. Rather than take on the loan, he referred me to Box admitting he couldn't come close to the low closing costs...
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1 Stars

Michael D.

Tampa, FL

08/03/2017

1

This lender is a total incompetent mess

I have closed three loans with Box so I think I'm qualified to say this: they are horrible and you should never, ever use them. Details below.
The first loan I closed with Box in 2013 actually went really well. Their pricing was excellent, their communication was...
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1 Stars

Patti S.

Gilbert, AZ

07/30/2017

1

Dishonest and can't deliver what they promise

These guys are ripoff artists. To get started you have to lock in the rate and if you don't refi with them (they couldn't do what they said they could do), they get you for a $450 lock-in rate. RUN AS FAST AS YOU CAN AWAY FROM THIS COMPANY
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1 Stars

Adan S.

Tucson, AZ

11/27/2016

1

Bad business model

We applied to refinance our condo, and paid for a credit report, and then provided all documentation requested.
Box ordered the appraisal before reviewing the condo HOA certification, which disqualified our loan. It was of no fault of ours. While I understand it...
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1 Stars

Jason C.

Riverton, UT

10/13/2016

1

Don't Waste Your Time

I just went through a 6+ week long process trying to do business with these guys. We are talking my credit score at 790, my wife's credit score at 800, 75% LTV, 45% DTI (actually much less but they don't know how to average a commission in their calculations), a...
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2 Stars

Carl C.

Seattle, WA

09/20/2016

2

great at first but turned into a nightmare

The process of buying a home with Box seemed great at first but turned into a nightmare. The rate was good and they promised to close within the 35 days we had agreed upon with the buyer in the contract.
They continued to say this up until 2 weeks to close and...
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3 Stars

Jesse H.

West Valley City, UT

07/26/2016

3

Great rate, poor experience

Things looked as though they were going to save me a bit of money which is nice. Unfortunately, the experience isn't worth it. There are a lot of time sensitive things when it comes to getting a loan and closing on a house. The representative I was assigned to was...
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1 Stars

N P.

New York City , NY

06/21/2016

1

This happens to be one of the worst it's not the worst mortgage companies that I have ever dealt with

This happens to be one of the worst it's not the worst mortgage companies that I have ever dealt with I would definitely never think about recommending them to anyone at all the service was horrible it time for you to answer was horrible I cannot think of anything...
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3 Stars

Shad I.

Pleasant View, UT

05/16/2016

3

Nice that I could see things online, but...

I liked that it had no hidden things online to check loan rates, but from there it was terrible, I had to extend (more money), my home value was off (affecting the value after the appraisal). I also had to reschedule the closing once, and then after that, we ended...
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Could not have asked for better support from the entire team.
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5 Stars

Marnie B.

Thornton, CO

05/16/2016

5

Convenient

This is the second time that I have used Box Home loans. I love the ease and convenience of being able to complete the entire process from home.
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5 Stars

Michael P.

Highlands Ranch, CO

05/15/2016

5

I love their website

I love the fact that you can check rates any time of day from the website and you always know what the loan is going to cost you when you lock your rate. All your options are clearly laid out. I just wish other competing websites would do the same thing so you could...
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5 Stars

Trevor G.

Spanish Fork, UT

05/15/2016

5

Easy

Online uploads are a breeze.
Only complaint is that the final closing should be electronic docs like the rest of the process.
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5 Stars

Travis K.

Roy, UT

05/12/2016

5

Great!

A friend recommended we go through Box Home Loans for our refinance, and I'm glad we did. These guys were friendly and great to work with. They had great communication and explained the process and what documents would be needed when very well. Their website to...
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5 Stars

Edward B.

Longmont, CO

05/11/2016

5

Debbie and Shelly were great

Thanks for all the hard work and great service. I really appreciated the prompt responses to my questions and the proactive approach that you took with my loan.
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