Community Guidelines

Your safety drives us

Safety is designed into the experience. So you feel comfortable driving at night. So you can tell loved ones where you’re going. And so you know you have someone to turn to if anything happens.¹

Emergency assistance button

You can use the in-app emergency button to call authorities to get help if you need it. The app displays your location and trip details, so you can quickly share them with emergency services.

24/7 incident support

Uber customer associates trained in incident response are available around the clock.

Follow My Ride

Friends and family can follow your route and will know as soon as you arrive.

2-way ratings

Your feedback matters. Low-rated trips are logged, and users may be removed to protect the Uber community.

Phone anonymization

If you need to contact your rider through the app, your phone number may stay private.

GPS tracking

All Uber trips are tracked from start to finish, so there’s a record of your trip if something happens.

RideCheck

Using sensors and GPS data, RideCheck can help detect if a trip goes unusually off-course or a possible crash has occurred. If the app alerts us to such events, we’ll check in on you and offer resources to get help.

Emergency help if you need it

If you ever need urgent help on an Uber trip, you can contact 911 using the in-app Emergency Button in the Safety Toolkit.

The app will surface your live location, vehicle information, and license plate number, which you can quickly share with the 911 dispatcher so they can send help faster. And in a growing number of US cities, this information is automatically provided to the dispatcher.

You’re insured on every trip with a rider

Each trip you drive on the Uber app is insured to protect you, your rider, and your car.²

Auto insurance to help protect you

An option to help protect you and your family

Optional Injury Protection insurance is offered through our partner Aon.³ For less than 4 cents per mile, this supplemental insurance helps to minimize the financial impact a covered accident can have on you and your family.

Safety tips

Strengthening our community

Uber’s Community Guidelines help riders and drivers enjoy a stress-free ride. Any person who doesn’t follow the guidelines may be at risk of being removed from the platform for the safety of the entire Uber community.