Return Policy

Return Policy

Items purchased through ZoLi retailer must be returned/exchanged through that retailer and be subject to their return/exchange policy.

Items purchased directly from ZoLi

Items purchased from www.zoli-inc.com can be returned within 30 days of purchase as long as they are in new, unused condition with original packaging. All returned pieces will be examined and items that do not meet our return qualifications will be sent back at customer’s cost. Please allow 2-4 weeks for all returns and returns to be processed.

If an item is damaged during shipping, please notify us within 48 hours at customerservice[at]zoli-inc.com or 888.321.ZOLI. ZoLi will bear the cost of repairing or replacing the product and shipping the item back to you. Repair or replacement of the defective item is subject to verification of the malfunction or defect.

NOTE: The warrantor expressly disclaims liability for incidental, consequential or special damages of any nature. This warranty does not cover 1) a defect that has been caused by repair or modification by any person other than a ZoLi technician; 2) a defect caused by negligence, accident, or misuse of the product; 3) damage resulting from improper operation.

A copy of the receipt and a Return Merchandise Authorization (RMA) number must accompany all products sent back for returns or exchanges. To obtain an RMA number, please email customerservice[at]Zoli-inc.com or call 888.321.ZOLI (9654) with proof of purchase and reason for the return/exchange.

Items should be returned to:

ZoLi Customer Service858 Stanton RoadBurlingame, CA 94010

Note: we strongly recommend shipping via UPS, FedEX, or insured USPS, so you can track and insure your package. We cannot be responsible for items lost or damaged in the mail.

Shipping & Handling

We make every effort to ship your order out the next business day; however, it may take up to 48 hours to process your order. All ground shipments will take between 7-10 days to receive. If you wish to receive products sooner, please select an expedited shipping option.

Shipping charges are calculated based on weight and destination of each order.

ZoLi Authenticity

We appreciate your commitment to authentic ZoLi products! At ZoLi, we want to make sure that you are receiving the safest, highest quality products possible. We want you to be aware that there is a company impersonating ZoLi Inc. products and let you know how to spot them.

2. Typos on the fake packaging in all languages. (Side panel- "chshioned")

3. Battery should not be included in anything manufactured from 2015.

4. Copyright is 2015, not 2014.

5. Manual indicates that ZoLi is located in London UK.

6. Limited Product Warranty says- DOUX BEBE TECHNOLOGIES.

All products purchased on this site are guaranteed authentic! If you have any questions or receive any information from this company, please feel free to contact hello[at]zoli-inc.com.

Product Manuals

ZoLi Videos

BOT Videos

BOT 2.0 Videos

FAQs

Why ZoLi

Why ZoLi?

ZoLi is dedicated to designing products that blend innovation, style, and sustainability that meet the challenges of everyday life. By only using safe materials and environmentally friendly manufacturing, ZoLi is able to deliver products that are both safe and functional for adults and children.

ZoLi products are designed in the US and manufactured in China or Taiwan. All factories are carefully screened and regularly visited to ensure that products are made in safe and responsible working conditions.

Materials selection

The handle, lid, and base are made of polypropylene while the straw is made from food-grade silicone. The weight at the end of the silicone straw is stainless steel encased in polypropylene.

What materials are CHUBBY GUMMY and BUNNY teethers made of?

The body of our teethers are made of polypropylene and the gum massaging tips are made from thermoplastic rubber (TPR).

What materials are MATTIES and tokiMATTIES made of?

Our silicone placemats are made from 100% non-slip, food-grade silicone.

Why do we use silicone in so many of our products?

Silicone is used in several of our products because it is an inert material that is non-toxic, hygienic, durable and resistant to bacteria. Silicone is made of silicon, which is a natural element found in organic materials like sand, quartz, and rock. Silicon is then transformed into silicone when it is combined with oxygen, carbon, and hydrogen. Because it is a natural material, it is free of toxic chemicals such as Bisphenol-A (BPA), phthalates, nitrosamine, lead, and polyvinylchloride (PVC).

Is polypropylene safe?

Absolutely! We use polypropylene because it is entirely BPA free and does not emit any harmful chemicals or toxins. It is also a material that can be recycled easily.

What is Bisphenol-A (BPA) and why is it harmful?

Bisphenol-A (BPA) is a widely produced chemical primarily used as an ingredient in the polycarbonate plastics and epoxy resins that line many food and soft-drink cans and leaches into your food and drink. BPA is a hormone-disrupting chemical believed to cause developmental and neurological problems. You will never find BPA in any of our products!

What are phthalates and why are they harmful?

Phthalates are commonly used as softeners or plasticizers to make polyvinyl chloride (PVC) soft and flexible. They are endocrine disruptors and believed to interfere with normal development of a fetus or child and linked to problems with the reproductive system. We will never use any phthalates in our products.

Why is PVC harmful?

Polyvinyl chloride, also known as vinyl or PVC poses risks to both the environment and human health. PVC needs additives and stabilizers to make it useable. For example, lead is often added for strength, while plasticizers are added for flexibility. Low-level exposures are associated with decreased birth weight, learning and behavioral problems in children, suppressed immune function and disruption of hormones in the body. PVC threatens environmental and consumer health at every stage of its product life cycle, according to the Center for Health, Environment, and Justice (CHEJ). PVC is also the least recyclable plastic. We will never use any PVC in our products.

Does the paint on our stainless steel products contain lead?

Our paint does not contain any lead or toxins. We spent a considerable amount of time reviewing and auditing multiple paints, and we carefully selected a paint that is safe and resilient for all ZoLi products.

Why use stainless steel instead of aluminum?

Aluminum is very light, but it can emit noxious substances upon warming, or when in contact with acidic food, so the bottles need to be lined with another material. Those liners (usually plastic resins or epoxy) contain dangerous chemicals such as BPA, and can get scratched. They can also alter the taste of liquids and give them a unpleasant flavor. Our stainless steel is completely safe, free of BPA and phthalates, and does not impact food flavor.

What is stainless steel?

Stainless steel is a special form of steel that is resistant to tarnishing, rust and corrosion.

What materials are STASH and miniSTASH backpacks made of?

ZoLi backpacks are made with 300-denier polyester and reflective trim + decoration so you'll be visible in low light or even at night! For more security, our backpacks include durable zippers and imitation leather magnetic flaps.

What materials are NOMNOM lunch totes made of?

Our insulated lunch box is made of 300 denier polyester on the outside lined with insulating foil on the interior.

Wash & Care

How do I clean & maintain ZoLi feeding products?

We recommend cleaning all parts thoroughly with warm to hot water and a mild detergent prior to first use. For our stainless steel products, we recommend hand washing to keep your bottles and food jars looking like new! All other ZoLi feeding products are top rack dishwasher safe.

All of our bags may be wiped with damp sponge or towel. They are also dishwasher safe, but please hang dry to maintain your bag's shape. Do NOT machine dry.

How do I clean & maintain ZoLi silicone placemats?

Wash thoroughly with warm water and a mild detergent or in the top rack of your dishwasher. You can also use a baby wipe when on-the-go! Some shadowing may occur on tokiMATTIES if colored areas are left to dry for an extended amount of time. If this happens, repeat washing may be required.

What kind of markers can I use on my tokiMATTIES silicone coloring placemats?

tokiMATTIES come with four non-toxic, washable dry-erase markers (blue, yellow, red, green). If you would like to use more colors, you can replace them with any non-toxic, washable dry-erase markers!

How do you clean the BOT weighted straw sippy cups?

Our weighted straw sippy cups are top rack dishwasher safe; however if you wish to clean the straws separately, there are three simple methods: 1. Fill your BOT cup with warm to hot water. Close the lid and shake the cup. With a closed lid and warm to hot water inside, a natural pressure is created inside the cup. When you release the straw, the water will squirt out of the straw, flushing it clean.2. Run your straw under the faucet. While it is under the faucet, rub the straw up and down between your fingers, removing whatever "muck" might be there.3. Use our ZoLi STRAW CLEANING BRUSH. Insert brush through the weighted ball end to clean those hard-to-reach areas.4. Follow this link to see how you can disassemble your BOT to get a thorough clean.5. Follow this link to see how to wash and dry your BOT properly.

1. Wash cup immediately after each use a. Remove all parts, straw, and o-ring to thoroughly clean b. Wash by hand in warm, soapy water or the top rack of your dishwasher i. If washing by hand, using a straw brush cleaner is recommended to scrub the inside of the straw c. Eliminate all excess water in your cup, lid, and straw i. Pinch the straw to remove any excess liquid d.Fully dryall parts before re-assembling i. Allow lid and parts to air dry even after removing them from dishwasher ii. We recommend letting all parts dry separately and only assemble again prior to use2. Use only with recommend liquids - water, and non-pulp juices a. Do not place hot liquids, carbonated beverages, formula, thick smoothies, or juices with pulp inside your BOT cup3. Most effective way to prevent mold from forming in sippy cups is to remove all trace foods and eliminate any and all moisture after cleaning

Can you place hot liquids, carbonated beverages, or juices with pulp inside the BOT cup?

Hot liquids, carbonated beverages, and juices with pulp are NOT recommended. You can place lukewarm beverages inside the cup, but anything warm will create a pressure so be prepared that there might be some liquid that will flow up through the straw.

What is the difference between the original BOT and BOT 2.0?

BOT 2.0 is the next generation of the original BOT straw sippy cup. BOT 2.0 gives you the choice to drink two ways. 1) Use the direct connect straw and sip away (just like the original) 2) Use the straw + disc buffer chamber to enjoy your favorite warm liquids. For more details, please watch this short video.

How often should I replace the BOT (or BOT 2.0) sippy cup straws?

Our straws are made out of silicone and will experience wear and tear. General guidelines for replacing the straw are every two to three months, though this may vary depending on how frequently the cup is used and washed.

Do BOT replacement straws work for both 6 oz, 9 oz, and BOT 2.0 sippy cups?

Why does the BOT weighted straw sippy cup sometimes leak from the straw?

The original BOT is designed without a valve, which allows children to drink easily from the straw. When pressure builds up in the cup, liquid will be pushed up through the straw. This sometimes happens because the lid is over tightened. We suggest that you unscrew the top or pinch your straw to release pressure before using.

Why does the BOT weighted straw sippy cup sometimes leak from the side of the cup? (also applies to BOT 2.0)

Leaks may occur if the lid is not placed correctly on the cup or when the silicone O-ring positioned inside the lid is loose and/or not intact. If you are missing the O-ring, email customerservice[at]zoli-inc.com.

Why isn’t any liquid coming up from my BOT 2.0 when I use the disk option?

If liquid isn’t coming out of your straw, check to see if your disk is securely tightened into the chamber and that your o-ring is securely in place.

Can I put my POW PIP insulated stainless water bottle in the refrigerator? (applies to all ZoLi stainless steel products)

No. You should avoid placing these products in the refrigerator, as it can damage their vacuum seal. Our stainless items will keep all liquids and foods cold for 24 hours without being placed in the fridge or freezer.

Ordering & Warranty

What type of payment do you accept?

We accept Visa, Mastercard, American Express, and Discover at zoli-inc.com.

How are orders shipped? How long will it take to receive my order?

ZoLi typically uses USPS Ground to ship your order out. Orders are processed and shipped Monday through Friday, with the exception of holidays. Regular / non-expedited orders are processed, packaged and shipped within 1 – 2 business days. It generally takes 3 – 10 days for shipping depending on shipping destination. Expedited shipping is an option at checkout. Expedited orders received by 1:00 PM PST will ship the same day. Expedited orders received after 1:00 PM PST will ship the following day. Shipping costs are calculated based on size, weight, and destination of your order.

Do you collect sales tax?

ZoLi is based in California, orders placed or shipped to the state of California are taxed at the current sales tax rate.

Do you ship outside the continental United States?

Currently, we only ship to all 50 states. Shipping charges are calculated based on size, weight, and destination. For locations outside of the U.S., contact us at customerservice[at]zoli-inc.com and we can direct you to one of our international distributors!

Do you offer expedited shipping?

Expedited shipping is an option at checkout. Expedited orders received by 1:00 PM PST will ship the same day. Expedited orders received after 1:00 PM PST will ship the following day. Shipping costs are calculated based on size, weight, and destination.

What type of warranty does ZoLi offer on its products?

ZoLi offers a 30-day warranty on all products against defects in materials. You may return defective items for evaluation to ZoLi HQ. Please email customerservice[at]zoli-inc.com if you would like to return your order.

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