Please help us with clear descriptions so we can help you. When reporting issues it’s important to explain things well. The best is to report via a video. OPTION 1: How to report via video (fastest for you and also easiest for us to see issues). You can use a free tool like Jing: https://www.techsmith.com/jing-tool.html Jing limits videos to 5 min but that’s enough to report issues. OPTION 2; The 2nd option (most popular) is to include images with annotations to explain what’s going on. …

ERROR MESSAGE: “Cannot read property ‘destId’ of undefined”

This ERROR message will appear in the JS Console on the node where there is an issue. Keep JS Console OPEN on the side or bottom of your screen while going through your decision tree.

When you see an error message as shown above it means that node in your decision tree does not know what the next node is.

Please check that node and ensure there is no missing connectors.

This should solve this error message most of the time. Otherwise please report issue with your a link to your decision tree and an image of error message.