Now need to pay to get ZoneAlarm Free? Also, a download problem for a real free site.

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Now need to pay to get ZoneAlarm Free? Also, a download problem for a real free site.

Sue: Hi - donated to USO to get my Zone Alarm Free back. Am having download problems. Who do I go to for help please?
RayAnn: What is happening?
Sue: While installing message says &quot;Please use the service manager to shut down the True Vector service and then re-start the installer program.&quot; I don't understand.
RayAnn: I am sorry for any frustration. Unfortunately, we are only customer service and not technically trained. Please use the link below to access the free email tech support and they should be able to help.
RayAnn: www.zonealarm.com/tsform
Sue: Also, is it true that we now need to purchase items from another company or make a charity donation to get the free version ?
RayAnn: The free version you dont need to purchase anything for that. It is just a free firewall on our website.
RayAnn: But we do not support it either.
Sue: Did I run onto some kind of scam?
RayAnn: I do not know. But I havnt heard of this offer.

Re: Now need to pay to get ZoneAlarm Free? Also, a download problem for a real free site.

<HR></BLOCKQUOTE>to the Zone Alarm User Forum..Thank you for your Feedback to this User Forum,Here is a Fact of Life.. It cost Money in Payroll Expense and development cost to produce security products..so most Software producers who offer a Free limited featurs version, The Basic Free Version is still Free of charge,However, it may includea Popup notice to offer their Comercial Paid Version, to offset the cost of producing the Free version..otherwise tSoftware Companiesmay stop offering the Free version..---------------------------------------
My Vista Configuration:

Re: Now need to pay to get ZoneAlarm Free? Also, a download problem for a real free site.

<BLOCKQUOTE><HR>suelc wrote:
Thank you for clearing that up. Now, can someone help with the download problem please?

Thanks for your help.

Sue
<HR></BLOCKQUOTE>Thank you..Here is the Download Link to the Latest version of ZAFree..http://www.zonealarm.com/store/conte...comparison.jspThe simplest procedure is to:1.Download the Latestinstallerpreferably with IE Browwserand no Download Manager/accelerator like Get-Right, Livewire) 2. On your current ZA, UNcheck "Load ZA... at startup" (under Overview --&gt; Preferences tab)3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory4. Install the new update (clean or upgrade) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone..
Please post back with your progress report

Re: Now need to pay to get ZoneAlarm Free? Also, a download problem for a real free site.

Two problems. First, I go to the website in your message and cannot find what to click to get the download started. Second, (and this is what began the whole problem) I can only see ZA when I go to start - all programs - zone alarm. But cannot get the program to come up by clicking there. It is also, not on my bar at the bottom of the screen.

Re: Now need to pay to get ZoneAlarm Free? Also, a download problem for a real free site.

<BLOCKQUOTE><HR>suelc wrote:
Two problems. First, I go to the website in your message and cannot find what to click to get the download started. Second, (and this is what began the whole problem) I can only see ZA when I go to start - all programs - zone alarm. But cannot get the program to come up by clicking there. It is also, not on my bar at the bottom of the screen.
<HR></BLOCKQUOTE>
1. ) when you went to the Dowload link all you have to do is cluck on the download Link under the ZoneAlarm Basic Firewall on the right side of the page? <DIV style="HEIGHT: 50px">ZoneAlarm
(basic firewall)

FREEDOWNLOAD

==============

2.) If you have any other Security Programs instaled, Other than Windows firewall or Windows defender, then they may be Conflicting with or Blocking the Install of ZAFree..

Re: Now need to pay to get ZoneAlarm Free? Also, a download problem for a real free site.

<BLOCKQUOTE><HR>suelc wrote:
Thank you - it is on and working!

But one last question. Should I be worried that it just "disappeared" without warning?

Sue
<HR></BLOCKQUOTE>It is Sometimes very Difficult toDiagnose and fix a Computerfrom halfway across the Country,
without All the Details,without the ability to sit in front of your Computer monitor and see what's going on..

1.) what "disappeared" without warning? Za Tray Icon? What disappeared?

Re: Now need to pay to get ZoneAlarm Free? Also, a download problem for a real free site.

Thank youIt sounds like you have 1.) a Bad or Corrupted Install, or2.) Other Security Software or Malware Blocking ZoneAlarm Free ?Try to perform a full Antivirus/Antispyware scan but in SAFE MODE WITH NETWORKING.

1. Disable system restore;2. Set ZA antispyware to "Deep inspection scan" under the advanced options on ZA antivirus/antispyware tab (detection);
3. Reboot in SAFE MODE WITH NETWORKING;
4. Manual run ZASS (ZA firewall will be OFF but Antivirus/Antispyware will be functional);
5. Run a full ZA AV/AS scan;
5. Reboot in Normal Mode
6. Set ZA antispyware back to recommended settings ("Intelligent quick scan")7. Ensable System restore