Friday, May 14, 2004

Dell support

I had to take time out of my busy development schedule to deal with someone from India arguing about area codes and zip codes in a place that is about 100 miles from his headquarters. Don't get me wrong I love Dell I am not against people in India helping our economy along (they would live better if they made things for other Indians) but I have a problem when low bidding on Dell's part ends up with cluless support people that cannot even ship a part. I did all the hard work for this ticket they should be able to ship the part in like one minute and go to the next ticket.

I am not sure what "75116 Duncanville, TX Dallas 972" refers to.
75137 is a post office zip code associated with mail addresses in
Duncanville (Duncanville has 2 zip codes I think.)
972 is a telephone area code associated with phones in the Dallas area
like Plano, Desoto, Cedar Hill, Garland, as well as Dallas. Area codes
of 214 and 469 are mixed in the area too. The address is less than 2
hours by car from Dell's headquarters. So I probably should not need
to explain all of this.