About This Job

Location

With a great product andawesome people, it is no surprise why WEX Health is such a fast growingcompany. That's why we're always on the look-out for new, talented people tohelp us achieve our goal - to simplify the business of Health Care. SimplifyingHealth Care? Sounds challenging and exciting, right?

The WEX Health Senior Account Manager is responsible for building strong relationships with strategic Employer Groups. A Senior Account Manager needs to be proactive in responding to Employer Group concerns related to changing regulations, product updates and potential service concerns. Internally, a Senior Account Manager is a resource for questions on their strategic Employer Groups.

Responsibilities include

Account Management for strategic employer groups

Resource for Employer's FSA, HRA, HSA and Transit account questions

Respond to phone calls and email inquiries within SLA's

Handle Employer Group Escalations

Provide necessary Reporting for Employer Group

Deliver exceptional customer service

Subject Matter Expert on Employer Group

Familiarity with Employer Group's Plan designs

Familiarity with Employer Groups File Schedules

Resource for Benefit Services team for Group questions

Provide training to Benefit Services team on Employer Group

Work with internal teams to ensure Employer Group loyalty

Communicate with internal teams about changes in Employer Group plans

Ensure a smooth renewal process and enrollment period

Provide feedback to other teams on Employer Group concerns

Leadership

Act as mentor for Employer Services Specialists

Ensure privacy according to HIPAA, HITECH, Red Flag Rules and other regulations

WEX Health offers a SAAS Based Health Care Payment Solution to Banks, Health Carriers, Third Party Administrators and Payroll Vendors. We are located in Fargo, Minneapolis, Omaha, St. Louis and Hartford, CT and growing by about 30% per year.

Meet employees

Meet Some of WEX's Employees

Julia C.

Sr. Recruiter

As a senior recruiter supporting the IT and Sales Departments, Julia spends her days sourcing candidates, reaching out to great potentials, and coordinating with her fellow recruiters to attend off-site events.