USING YOUR ACCOUNT

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Thanks for banking with Frost. We're here to walk you through anything and everything related to switching your accounts, setting up your new account and getting to know Frost.

There’s a lot to consider when you switch banks. That’s why we’ve created this page with everything you’ll need—from setting up direct deposits to downloading our app—to make your transition to Frost as smooth as possible. There are two ways to get your new account up and running: on your own, or with the help of a Switch Specialist.

GET STARTED ON YOUR OWN

It's a straightforward process to set up the features of your new account. The steps below will take you from start to finish.

Step 1. Sign up for online banking

My Frost

Our simplified online banking system serves individuals and most businesses well. You just need your Frost Checkcard and PIN to sign up. After registering, you can customize real-time alerts to monitor your debit card activities from your phone, pay bills and transfer money anywhere in the U.S.

These can be one-time payments made on a regular basis to local service providers and merchants, such as your gas company or landscaper, or scheduled automatic payments for things like cable, insurance or home loans.

For information on service providers in your region, download the list.
Download

After switching over your transactions to your new Frost account, balance your old account to make sure you don't have any pending debits or credits. Then complete this form for each account you'd like to close.

OR WE'LL HANDLE IT ALL FOR YOU

We'll take care of the entire process and figure out what needs to be done to get you started with Frost. Our Switch Specialists will even fill out and send in the forms. Just choose how you'd like to get in touch:

LOCATIONS ACROSS TEXAS

Enter a city under the map to see locations

Financial Centers

Whether you need help with a financial matter or with a technical issue, you can always talk to a Frost representative. We're committed to providing every customer with the highest level of support and service.

TALK TO A REAL PERSON, 24/7

Questions about your finances don't just happen during regular business hours. So we're here to answer your call 24 hours a day, seven days a week. And you'll talk to a real person, right here in Texas.

Call us at (800)513-7678.

TROUBLE WITH ONLINE BANKING?

Our internet banking specialists are here to help you 24/7 with any technical needs.
Call (877) 714-4932.

ASSISTANCE WITH YOUR CHECKCARD

If you forgot your PIN or never received your Frost checkcard, individuals can reach us at (800) 513-7678. Our business customers can call (800) 892-7104.

FROST ON FACEBOOK

If you'd like to talk about anything from finances to the great state of Texas, like us on Facebook

FROST LOOKS AT TEXAS

Every day, we celebrate our great state—its beauty, spirit, diversity and values—on our website with photos taken by our customers.

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Investment and Insurance Products:- are not insured by the FDIC or any other Federal Government Agency- are not a deposit or obligation of, or guaranteed by, Frost Bank - may involve investment risks, including possible loss of principal amount invested

Investment Products are offered through Frost Brokerage Services, Inc., member FINRA and SIPC.

Insurance Products are offered through Frost Insurance for solicitation in the state of Texas.