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Close to main shopping street and tourist sites - Review of Casona Plaza Hotel AQP

Like- Clean, modern hotel.- Good location close to main shopping street and tourist sites. - Allowed us to store luggage for 2 days while at Colca Canyon. - Wifi good, faster in lobby.Dislike: - Next door to several parking stations. We stayed 4 nights on 5th floor overlooking 2 stations and the noise from frequent loud car alarms became very annoying. Take earplugs. - No air con or fan in room meant it got quite stuffy - too noisy to leave windows open at night. We stayed in rooms 503 and 505 and neither had ventilation.- Breakfast was terrible - not 4 star quality at all. Often only scraps left when we got there at 8am.- We requested an early breakfast one morning (5.45am) as we had to leave at 6am for our Colca Canyon tour - nothing was organised and by 6am there was still nothing available, even though breakfast is supposed to be from 6am. We left hungry.

I would recommend this hotel if they added some room ventilation and sorted out the breakfast issue.

Stayed April 2013

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Ask Cheryl H about Casona Plaza Hotel AQP

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

We had booked another hotel (5*), but a mix up with bookings meant we ended up here. Our room had 4 beds squeezed into it (don't know how) so there was no room for us (a couple). It was noisy (street noise) and we had a rubbish night's sleep. However after a good breakfast we asked to be moved and the staff said we should go out and enjoy our day and they'd sort it out whilst we were out. To their credit, they did. When we got back our bags had been moved to a large, quiet room and everything was ready. Kudos to the staff. It was further away from the city centre than the hotel we'd booked, but was OK.

Stayed August 2012, traveled as a couple

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Ask chaletaria about Casona Plaza Hotel AQP

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The hotel is rated 4 stars, and the price was so good for a 4 stars hotel. We had a twin room, and both beds had several hairs in both beds. The bath tub also had hairs. It was obvious they didn't change the sheets and didn't clean the bathroom good enough. I called reception and they sent two ladies to change the sheets and clean the bathroom. Next day we were offered free dinner as an apology for this issue. It was a nice gesture. Our bedroom was small. Breakfast is nice, good variety of fresh fruit and juices. Location is fine. Staff was helpful keeping our extra luggage during our trip to Cuzco. We had some problems with wi-fi.

Stayed November 2012, traveled with family

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Ask Monica H about Casona Plaza Hotel AQP

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My husband and I stayed at this hotel for a total of 3 nights. The first night was brief due to missing our connection flight in Lima. Anyways, we checked in after 10pm and checked out by 3:15am (for a 3 day/2night Colca Canyon Trek). We were thrilled when we first got into the room. Big, spacious, clean, comfortable bed and pillows. As our accomodations in the Colca Canyon were very basic, we were looking forward to returning to the Casona Plaza for our last 2 nights in Arequipa/Peru. Our room the second time around didn't disappoint. No issues with hot water, and lots of it (which after spending 3 days hiking was very much appreciated). This is a 4 star hotel, and I truly got a fantastic rate. The hotel is located no more than a 10 minute walk to the Plaza de Armas, which was great. There is a computer off the lobby for accessing the internet, which was helpful. The front desk staff helped us call a rafting company to book a trip for the following day, and made some very good restaurant suggestions as well. I would highly recommend this hotel.

Stayed September 2012, traveled as a couple

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Ask nutritionbabe about Casona Plaza Hotel AQP

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Very clean big rooms.... Ask for one of the front rooms with the balconys overlooking the street. You will get a glorious sunrise.Very attentive staff.Very clean and tidy.All the comforts and in the perfect city location.Very pleased.

Stayed September 2012

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Ask Prettypennie about Casona Plaza Hotel AQP

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We have very positively surprised by this hotel. We booked a twin bedroom and we got a large room with two double beds, white and soft/warm duvets, a large bathroom and a safe in the room. WiFi is fast, the service very friendly and the breakfast in the morning is a very large buffet with fresh fruit, ham, cheese, different kind of yogurt and juices, a real brunch type of arrangement. The hotel is 5 minutes walk from Plaza de Armas and far enough from any night-club. The price was such a bargain for what we got, that we decided to come back here to rest after visiting Cuzco.

Stayed September 2012, traveled as a couple

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Ask GiorgioandIlse about Casona Plaza Hotel AQP

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The Housekeeping is very good, staff normaly friendly and helpful. The bar on the first floor is mostly nonexistent, since nobody is ever there. We were given vouchers for frees drinks when we checked in. Once we decided to redeem the drink, we waited in the bar for 20 mins until we finally had to go to the front desk and ask where the bartender was. The rooms are okay but on arrival we were given a "non- smoking" room that smelled like an ashtray. They changed our room but for one that wasn't even half as nice. The biggest problem we had with this hotel was front desk service. After staying 7 nights, we wanted to pay with the credit card as we did not have the cash to pay for such a long stay. We asked if there was any additional charge and were told there wasn't. Instead of an extra charge for the credit card they charged an outrageous exchange rate, finally paying an extra $35 more. After questioning this, the woman at the front desk got an attitude with us, acting like we were wasting her time. If you stay here bring cash to pay for this hotel. The extra charge and attitude from the staff is not worth it.

Stayed August 2012, traveled as a couple

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Ask Caroline C about Casona Plaza Hotel AQP

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Casona Plaza Hotel AQP located strategically to only a few stables of Arequipa principal Plaza – Sur del Peru offers them a modern structure of housing, restaurant, room of events and with wireless access to Internet of high speed that is free also it possesses a multilingual personnel and offers a personalized attention of the first level....more less

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