The onscreen ID of the device should be fixed because the user account locks on it. If it changes after reboot, the user account cannot lock on it again. So please DON’T use the apk on the device, just change a box to use it.

4. Wrong screen display

Press Menu key, Menuà--> sharp: switch the dispaly mode until it works well.

5. Freeze or cycle while watching

1) Reboot (power off & on) both your WiFi/LAN router and your device and try again. ------ This step is most effective.

2) Please check your network connection and internet speed (bandwidth). The required bandwidth (speed) for SD (standard) channels should be not less than 2Mbits, for HD (High Definition) channels should be not less than 4Mbits. The more, the better.

3) Press OK key to reload.

4) Switch to another channel then go back the problem channel. Sometime the problem channel can be back to normal after a switch.