New MediaFebruary 17, 2009

In addition to why and how an organization might set up texting reminders, we're often asked about the cost. In tight economic times, this is a significant concern for many organizations. Can the cost of text messaging reminders ultimately save your organization time and money? Here's some information to help you decide.

What does implementing and maintaining texting reminders cost?

There isn't one answer when it comes to the cost of setting up text-messaging appointment reminders––it depends on what program you use and who is involved. As Whitman-Walker Clinic's Director of Medical Adherence, Justin Goforth, told us (and as we discussed in our post on how to use text messaging ), if you're encouraging your clients to use free online appointment reminders, the cost is really the staffs' time to learn the program and show it to your clients. But if you are planning to use texting as part of your appointment reminder system, you may want to consider using software that integrates the reminders with your clients' medical records and ensures that texts are delivered and kept private.