You are here

Hitachi Rail STS USA

Hitachi Rail STS USA

Insight & Innovation

The people of Hitachi Rail STS USA proudly represent a legacy of industry insights and innovation that spans more than 130 years. Our services and solutions help people and goods move safely around the world by rail. We design and produce railway signalling systems and components, with a focus on the development of wayside equipment, vital relays and complete train control systems. Our integrated turn-key solutions support the development of advanced rail control systems.

International Reach

Hitachi Rail STS USA serves rail and transit customers in the USA, Canada, Central & South America, with a concentrated focus on transit in China, South Korea and Taiwan.

Headquartered in Pittsburgh, Pennsylvania, Hitachi Rail STS USA’s manufacturing facilities are located in South Carolina. Support and sales offices are located throughout the USA, Canada, Italy, Brazil, South Korea and China.

Service & Support

At Hitachi Rail STS USA, we help customers solve the world’s most complex transportation challenges. An international provider of turnkey services and solutions with deep expertise in railway signaling, systems’ integration and operation and maintenance, we serve mass transit operators, freight, and passenger railways. We design, manufacture, test, install and commission solutions that meet the safety and management needs of freight and passenger rail operators.

Inspection Service – Field inspection services help maintain the safety of your signaling and control equipment. Make Hitachi Rail STS USA a part of your mandatory inspection programs.

Rapid Action Information Link (RAIL) Team – When you need accurate, specific answers to respond to critical situations, the RAIL team is here. Every hour of every day, every day of the year, our customer support engineers are on call providing the knowledge and support to recover system disturbances. Our maintenance escalation program quickly mobilizes a team of engineers to deal with the most serious situations. Phone: +1 800.652.7276 ask for RAIL Team.

Repair and Return Service – Our service centers are equipped to repair products of all major product suppliers. All repairs use OEM replacement parts and are backed by our warranty program. Normal turn around time is less than 30 days.

Remanufacturing Service – All major brands of ground equipment, mechanical and electro-mechanical products can be remanufactured to “like-new” condition and backed by an extended 1-year warranty.

To place your order by phone, call our toll-free Customer Service number 1-800-652-7276 24 hours per day, seven days per week. Or, send an e-mail to orders.us.sts@hitachirail.com. Feel free to ask our Order Entry person any questions about the order process, the type of part, or the status of any previous orders.