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I was told on the phone my 13 year old would be allowed to be with her sister. Not the case

We have been DVC members since the kids were little, and always loved Disney, but my husband and I really wanted to take a trip with child care so we could spend time working out together everyday without the kids. We had a child that would be 13 and is on the autism spectrum and we had trouble finding a place that would watch her. We wanted to see if a Disney Cruise would work.

When I called to book my Disney Cruise, I had a 12, 11 and 5 year old. They would be 13, 11 and 6 in July when we cruised. My 13 year old has sensory integration disorder and some other issues. I asked if she would be able to be with her sisters in the Oceaneer Lab/Club since I didn't think she would like the Edge. I was told she would be able to go to a club for younger kids, but the younger kids could not move up.
When we went to register the kids and pay the balance my husband was told he could not register the oldest kid, but she would be allowed in the club if there was room.
Then after we paid over $6000 we got to the ship and we were told she would not be allowed in the club unless it was an open house. When we saw the open house we were told that they were not responsible for watching any of the kids including my 6 year old and it is completely unsupervised at those times. The people booking the reservations and taking our money clearly lied to us. I complained about this on the ship, but they had me wait 30 minutes to see they could do, and then only confirmed the policy repeatedly. They told me they would file a complaint and I would be called by DCL after I got home, but no one ever called me.

They told us to take our 13 year old to the edge, but both the 13 year old and 11 year old hated it. I think it would be very good for kids who just wanted to sit around and play video games, but that is not something my girls are interested in. Neither would stay.

This was the worst and most expensive vacation that I ever had, and if I had been told the truth when booking I never would have booked it. The kids liked the aquaduck, but the pool had all kinds of stuff floating in it and was very dirty. There is no playground. The only place for my 13 year old to exercise is walking loop. She was pretty miserable the hole time, and my kids just kept asking when we could leave. We felt trapped on the ship. I was never even able to see the adult only section since I never had supervised child care.

We spent 2 nights at Old Key West beforehand and everyone had an excellent time. We would have been so much happier there, had so much more room to move around, and more to do. The cruise was a huge waste of money, and I truly believe the booking agent pulled a bait and switch.

fluffy30

Registered: September 2010Posts: 80

Review Date: Sun September 8, 2013

Would you recommend the product? Yes |
| Rating: 10

Positive aspects of the product (pros):

Lots to do

Cons:

none

Our 4 year old twins loved the club and spent more time here than we were expecting. So much that we didn't get to do the things we were planning on doing with them both on the ship and Castaway Cay. They begged us to go to the club and we let them. There was lots to do like dancing, crafts, computers, movies and games galore. The security is top notch and with the bands,gates and passwords I felt comfortable leaving them. They ate lunch here one day and spent several hours at the club on Castaway Cay as well. There they played in the sand and were taken over to Cookies for lunch. When we picked them up they were playing water games with the counsellors. Both keep asking when they can go on Mickey's boat again.

dailey71

Registered: June 2012Location: Peoria, ILPosts: 10

Review Date: Sun June 9, 2013

Would you recommend the product? Yes |
| Rating: 10

Positive aspects of the product (pros):

Friendliness of the counselors

Cons:

none

My 9-yr-old son loved the club and lab. We gave him access to check himself in and out. They're open until 1am and my son stayed until midnight most of the time. We could call anytime to see if he was checked in there or request to have him come back to the stateroom. He loved playing Gaga ball, doing the Sloppy Science activities, and pajama parties. He's already missing his favorite counselors.

mickeymom5

Registered: September 2008Posts: 71

Review Date: Sat April 6, 2013

Would you recommend the product? Yes |
| Rating: 10

Positive aspects of the product (pros):

light up desk

Cons:

computer games (my daughter is not really into these)

My daughter loved this area. She is into arts and crafts and really loved drawing the characters on the light up desk. She spent time her every day we were on the ship. The CM's were very friendly and made us feel very comfortable with having her hang out there solo.