United States

United States

United States

Fox Rent A Car USA terms

Debit CardsIn order to use a Debit Card as a method of payment at Time of Rental the following policy must be met -
1. Debit Card must have a Visa, Master Card or Discover logo.
2. Debit Card and Drivers License must be in same name.
3. Renters must present a return airline ticket/confirmation - actual or electronic ticket in renters name - OR If you do not present a return airline ticket/confirmation or your primary residence is within 150 miles of the rental location FOX will check your credit through Equifax Credit Information Services. The inquiry is posted on the customers credit report and may have an effect on the customers credit evaluation. In the event that a customers credit inquiry fails to meet our Debit Card criteria, the customer will not be allowed to rent unless they provide a major credit card in their own name. Address as stated on renters valid drivers license will be referenced to determine renters primary residence.
4. Debit Card must have available funds to be taken as a deposit at time of rental in the amount of -
Return Airline Ticket - estimated amount of rental charges plus USD/150.00.
Credit Inquiry Thru Equifax - renter lives within 150 miles of rental location - USD/150.00 plus estimated amount of rental charges to be taken as a deposit at time of rental. Rental on a credit inquiry is permitted of vehicle classes Economy, Compact, Midsize, Standard, Full-size and Minivan only. Upon return of the vehicle unused funds will be returned through the credit card processor. Due to your Banks processing standards for Debit Card transactions it can take up to 14 days for a credit to appear on your account. FOX will not be responsible for any returned check s or insufficient fund charges or bank fees related to this process.NOTE - FOX does not allow rentals using a Debit Card to add additional drivers to the rental agreement.NOTE - Our debit card policy complies with all applicable U.S. federal and State Laws.NOTE - While debit cards are not accepted for a FOX Pay Now reservation, if we accepted your debit card in error to book your Pay Now reservation and the card is lost, stolen, or replaced by card issuer and cannot be presented at the time of rental, we will accept a valid drivers license and credit card in the same name as the original reservation.

Prepaid cards
Prepaid Visa/MasterCard is not accepted as a form of payment at Time of Rental.

Major credit cards
1. Valid drivers license and credit card must be in the same name.
2. Credit card must have available funds of estimated amount of rental charges plus USD/150.00.
3. At time of rental credit card funds will be taken as a deposit against rental charges. All required available funds will be captured as a deposit at time of rental. Unused funds will be returned through the credit card processor after vehicle return. Due to bank processing it can take between 2 to 5 business days to appear on your account when using this form of payment.NOTE - Address as stated on renters valid drivers license will be referenced to determine renters primary residence.NOTE - All required available funds will be captured as a deposit at time of rental. Unused funds will be returned through the credit card processor after vehicle return. Due to bank processing it can take between 2 to 5 days to appear back on your account when using this form of payment.NOTE - We do not accept the miniature key tag style credit cards.NOTE - If the credit card you used to book your FOX Pay Now reservation is lost, stolen, or replaced by card issuer and cannot be presented at the time of rental, we will accept a valid drivers license and credit card in the same name as the original reservation.

Cash rentalsNOTE - Cash is not accepted as a method of payment at time of rental at our Phoenix AZ. or Oakland CA., locations.
In order to utilize CASH as opposed to major credit card as a qualifying Method of Payment at Time of Rental, the following six conditions must be satisfied -
1. Have a reservation - Available on rental of vehicle class Economy thru Full Size only.
2. Present a current valid Passport from a country other than the United States.
3. Present a valid International License along with a current valid license from same country as passport.
4. Present a return airline itinerary with confirmation of return travel date. Vehicle must be returned prior to return date and time of departure as stated on flight confirmation itinerary.
5. In U.S. currency, leave a Cash Deposit of USD/250.00 plus estimated amount of rental charges.
6. A U.S. Contact Phone Number - an operating phone to be contacted in emergency.

AGE

Minimum Agefor renters and drivers is 19. Minimum age for renters and drivers on government orders is 18. Renters and drivers under the age of 25 are subject to an underage charge of USD/15.00 per day.

ONE-WAY

One-way rentalsare available between FOX CORPORATE locations in Arizona, California, Colorado, Nevada, Utah and Washington only. Vehicle rentals originating in the state of Florida can only be driven with in the state of Florida. Drop charges vary depending on the location, please contact the Corporate Location at 1 (800) 225-4369 for charges prior to return.

If your reservation was confirmed through another provider (booking site, outside source, etc.), please use the same source to cancel your reservation. Some providers (booking site, outside source, etc.) may charge for the cancellation of a reservation if not cancelled within a specific time frame. Cancellation of a reservation directly thru FOX Rent A Car when confirmed thru another provider, may not relieve your responsibility with that provider. In order to alleviate charges (cancellation fee or penalty) check with the provider and cancel the reservation directly with the provider.

HONOR RESERVATIONS

Reservations will be honored for a period of twelve hours after the confirmed pick up date and time.

EARLY LATE RETURN - Your confirmed rental rate applies only to the exact reservation period specified. Returning the vehicle early or keeping the vehicle past the confirmed return date subjects you to a higher daily and/or weekly charge as follow
Early Return - The rate will increase by USD/15.00 per day not to exceed the estimated total at the time of rental.
Later Return - The rate will increase by USD/20.00 per day each day the vehicle is kept beyond the return date at the time of rental.

MULTIPLE or DUPLICATE RESERVATIONS - If you require multiple vehicles for the same or overlapping time periods, please make sure to use a different name for each reservation, otherwise the duplicate name reservation will automatically be cancelled. FOX will not be responsible for any cancelled reservations.

GAS

Fuel Policy- Vehicles must be returned with the same amount of fuel as at the start of the rental to avoid refueling charges.

Child Safety SeatsIn California, state laws require children eight years of age or younger less than 80 pounds in weight to be in a child restraint device. In Arizona, children five years of age or younger must be in a child restraint device. Driver with children must refer to the current state and city law regarding child passenger safety laws. There is an USD/8.99 per day fee for child seats. If the seat is not returned in the same condition, less normal wear and tear as received, a cleaning fee will be assessed. If the seat is damaged a repair or replacement charge will be applied.

Hand control vehicles Compatibility for hand controls varies by vehicle make/model/manufacturer. FOX Rent A Car locations provide rental services to accommodate all customers and comply with the stipulations of the Americans with Disabilities Act (ADA). Please call our toll-free number (800) 225-4369 to speak with a Customer Service Representative for questions pertaining to special equipment or requests. Reasonable advance notice is required, our usual need is 72 hours but this period may vary. This policy applies to our US corporate locations only, as accommodation, laws and compliance outside the US varies by location.

GPS Units are available for rent at USD/9.99 per day or at a discounted USD/49.99 per week and USD/149.99 per month. GPS Units are available for just USD/7.99 per day on one-way rentals. Please ask for details at the time of rental.

XM Radio XM Radio is only available on select rental car classes including luxury vehicles. Please ask your local rental agent to confirm if the vehicle you are renting (or wish to rent) is available with activated XM Radio.

OnStar OnStar is only available on select rental car classes including luxury vehicles. Please ask your local rental agent to confirm if the vehicle you are renting (or wish to rent) is available with activated OnStar service.

GEOGRAPHIC

Vehicle rentals originating in the states Arizona, California, Colorado, Nevada, Utah and Washington can only be driven within the states of Arizona, California, Colorado, Idaho, Kansas, Nebraska, Nevada, New Mexico, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington and Wyoming. Vehicles originated in Florida must remain in the state of Florida.

FOX vehicle may be driven into Mexico, but only if you have purchased Mexico insurance. See MEXICO INSURANCE

Customers may drive a FOX vehicle into Canada, but only if the vehicle was rented from the FOX Seattle location.

TRAVELING TO MEXICO

FOX vehicles are allowed in Mexico cities/states closest to the California and Arizona boarders only when purchasing Mexico Insurance. Please refer to the Mexico Insurance section for the area of coverage that is allowed.

Mexico Insurance

FOX offers the purchase of Mexico Insurance (Major credit card only) on vehicle rentals of economy thru full size only. Mexico insurance can be purchased at the time of rental prior to entering Mexico at the following corporate locations - Los Angeles, San Diego or Phoenix. Coverage applies only in Mexico cities/states closest to the California and Arizona borders. Rates start at USD/27.00 per 24 hour day including tax. All other vehicles are not allowed to travel into Mexico.

ADDITIONAL DRIVERS

Additional drivers must meet all qualifications as the primary driver in regards to age and license requirements. Additional drivers are not permitted when using a Debit Card or Cash as payment at the time of rental. Charges for Additional Drivers
USD/10.00 per day in Colorado, Florida, Nevada and Utah.
USD/8.00 per day in Arizona and Washington.

There is no charge:
(1) at California locations
(2) for the renters spouse, same-sex spouse, or domestic partner or
for the companion driver of a renter with a disability who cannot operate the vehicle.

RULES

Miles- Rental rates include unlimited miles. Vehicles mileage per gallon is based on manufactures estimates.

Late Returns - The rate will increase by USD/20.00 per day each day the vehicle is kept beyond the return date at the time of rental

Early Returns - The rate will increase by USD/15.00 per day not to exceed the estimated total at the time of rental.

Rental Extensions - If your vehicle is kept longer than the return date stated on the rental agreement (contract), the rate will increase by USD/20.00 per day. To extend the rental agreement, customers must contact the location. If vehicle is kept longer than the return date stated on the rental agreement (contract), the rate will increase by USD/20.00 per day. The increased rate will be charged for each day after expected return date, until the vehicle is returned. Please contact the Extension Department at 1 (800) 225 - 4369. Please refer to the Early/Late Return to avoid additional fees. Customers must go to PHX location in person to extend their reservation.

Drop Off and Fees - If your vehicle is returned to a different office as stated on the rental agreement (contract), you will be charged the one-way drop fee, which varies by drop location. To confirm the drop off fee prior to return, call Customer Service (800) 225-4369

Length of Rental - Rental agreements (contract) cannot be assigned for a period longer than 30 days. If you have reserved the vehicle for a longer period of time, you must go into the location prior to the 31st day and renew the rental agreement (contract). The rate booked is guaranteed for the original duration of the reservation. Returns earlier or later than the return date on the reservation will be subject to a higher daily rate.

Grace Period - A rental day is each 24 hour time period commencing with the date/time indicated on the rental agreement (contract) at the time of rental. There is a 59 minutes grace period for return. Hourly charges may apply after this grace period. After three hours full-day charge may apply.

Rental Requirements - All renters/drivers will be required, at the time of rental, to supply a valid driver license (U.S., or Country License accompanied with an International license and passport), current home address (not P.O. Box), a current home and local contact number, and second contact phone number (cell or business).

Toll Road, Payments and Fees - Renters are always financially responsible for all toll road fees. If you (A) rent or drive a car in the Northern California Bay Area, Florida, Colorado, or the State of Washington, and (B) you utilize an automated toll road (i.e., a toll road without an attendant to collect a cash toll), then you will be charged a USD/2.95 per day convenience fee for each day of the rental including any days on which the service is not used up to a maximum of USD/14.75 per rental month PLUS incurred tolls at the cash rate. YOU CAN AVOID THE CONVENIENCE FEE BY PAYING YOUR OWN TOLLS. If you do not want to pay a convenience fee, then (A) do not use automated toll roads, (B) only use toll roads that accept payment directly from you, or (C) locate local tolling services and purchase your own toll pass.

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable.

Disputes
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.