The primary article are the Yelp reviews for this facility. More links:

Steve Markwell openly (and not subtly) mocking a woman on his own public website (she was referred to him and sought guidance on a situation with her dog): http://www.stevemarkwell.com/2011/12/- If I owned and operated an animal sanctuary, I would read a 400 page autobiography from a person requesting assistance for their pet, and then I would ask for pictures. I could never imagine treating someone like he did, especially under those circumstances.