December 7, 2014

Globe Telecom initiates service restoration process

Globe Telecom said Sunday its network operations team has initiated service restoration process in areas affected by Typhoon Ruby.

As of 2 pm, December 7, the process mainly involves assessment of the typhoon's impact on network infrastructure as weather remains unfavorable for field personnel to do actual field work.

Still, the company's operations team in Visayas is ready to address network concerns brought by Typhoon Ruby, weather permitting, Senior Vice-President for Corporate Communications Yoly Crisanto said. "The safety of our employees is our main priority at any given time. Needless to say, the company is ready to execute service restoration as soon as weather permits. We're hoping to undertake actual field work by tomorrow (Monday)," Crisanto said.

The telecommunications provider said initial assessment indicates there are no major outages caused by Typhoon Ruby, which made landfall in Eastern Samar Saturday night. Service disruptions were due mostly to power outages and misalignment of antennas following strong winds brought by the typhoon, she said.

As part of its preparation to cushion the impact of Typhoon Ruby, the mobile operator has prepositioned critical tools, spares and equipment to expedite recovery process. To minimize significant damage to network infrastructure, Globe also implemented a preemptive measures that include a temporary service interruption of mobile coverage in Eastern Samar. Full restoration may be completed within a 48-hour period after recovery efforts are initiated.

As of 12 pm of December 7, service interruptions have been monitored in some areas in the provinces of Biliran, Eastern Samar, Northern Samar, Leyte, Southern Leyte and Western Samar.