Dealer Reviews

Overall Rating

1.4

1
Customer Service

1
Friendliness

1
Overall Experience

1
Price

3
Quality of Work

So Many Rules, I wondered who was working for whom

By Alan on 5/8/2019 at 1:28 AM.
Helped by Mike.

These people are so anal about cell phone usage, picking up the car after the service is completed and what specific time I will arrive and if I can't come in person, needing to know exactly who will come instead and of course they must have a photo id, and telling me how busy they are. I can see they clearly don't need or want my business.

I would not recommend this dealer.

Overall Rating

1.0

1
Customer Service

1
Friendliness

1
Overall Experience

1
Price

1
Quality of Work

Can’t trust them

By 2125551212 on 5/4/2019 at 10:15 AM.
Helped by Stale and rude.

Unfortunately I walked into this dealership and allowed a sleazy salesman there to look into financing. Will never walk into this dealership again. Ripoff ... bland rude and stale people.

I would not recommend this dealer.

Overall Rating

5.0

5
Customer Service

5
Friendliness

5
Overall Experience

5
Price

5
Quality of Work

Friendly, intelligent

By JesseM on 1/9/2019 at 7:23 PM.
Helped by Angela and a couple others (terrible with names).

Big thanks to the technicians and the sales staff, all very friendly and it's fun to see them joking with each other. Only dealership I've ever had positive experiences with.

I would recommend this dealer.

Overall Rating

1.0

1
Overall Experience

High-pressure car dealership

By still shopping on 8/10/2018 at 4:55 PM.
Helped by Doug, George.

When I first met the salesman I inquired about the $500 rebate offer on the dealership's website due to their construction. He said it ended the day before, even though the rebate is still posted on their website. They did agree to honor the rebate. I was not going to buy a car that day and did tell the salesman that he could contact me the following day to discuss a possible deal. I had to work that morning and when I checked my messages, he had called and texted 15 times between 8:11 a.m. and 2 p.m. That's harassment. While I was at the dealership, the salesman sent me over to the sale manager under the premise I would be discussing adding leather to a vehicle, but instead was subjected to aggressive sales pressure to buy the vehicle that day. I will not recommend this dealership.

I would not recommend this dealer.

Overall Rating

1.0

1
Customer Service

1
Friendliness

1
Overall Experience

1
Quality of Work

Bad Customer Service

By Jane on 7/3/2018 at 5:56 PM.
Helped by Didn't ask, wish I had.

Had the worst experience with these people. I called to ask about a car they had posted for sale and the salesman tells me (FOR WORD) "I don't think it is worth your time to buy one of these cars" after asking if the car was inspectable (which I'm assuming by that answer it isn't). He even told me they don't even bother checking the cars over, so he was unable to tell me if there was anything wrong with the car. I can't even believe that I just spoke with someone from a reputable dealership. I wish I had asked for his name, he was extremely rude and had some of the worst customer service I've ever seen.
Regardless of the car not being stickered, it seems unreasonable that your salesman was unable to answer questions about the car's condition. I realize that selling the car without making repairs is the best way to keep the cost down, but how can I buy a car that has no inspection sticker without even knowing what could possibly be wrong with it? I don't know if the car runs, I don't know if the car needs something as simple as new brakes or an entirely new engine and the fact that yours salesman can't answer that question baffles me. Based on other reviews it's clear that you also make repairs, so It doesn't seem unreasonable that a customer would at least like you to check the car over and give it a proper diagnosis rather than a " I wouldn't know what's wrong with it". I would of been fine had he said "Well, let me find out!". Had he of talked to me for longer than two seconds without answering every question with a "I'm not sure" than maybe I would of driven up there to check the car out. I probably even would of come to check the car out, even after his poor customer service, had he not said "It isn't worth your time". SO ANNOYED.

I would not recommend this dealer.

Overall Rating

1.0

1
Customer Service

1
Friendliness

1
Overall Experience

1
Price

Lying, dishonest car dealers

By liedto on 4/20/2018 at 2:35 PM.
Helped by Robert and his manager.

Lying, smarmy car dealers does not even to begin to describe my experience. Guaranteed a price range, drove 40 miles to be $60/mo. difference.

I would not recommend this dealer.

Overall Rating

5.0

5
Customer Service

5
Friendliness

5
Overall Experience

5
Price

5
Quality of Work

Loving my 2014 Forester

By Subiegalbath on 4/4/2018 at 8:31 PM.
Helped by Andy Winglass.

I am ecstatic with my new (used) Forester!! Andy Winglass was fabulous to work with. He was very professional, knowledgeable and made it very easy to purchase my car. He made sure the car had all the options I wanted and the price I was looking for. I would definitely recommend Andy to anyone looking for a new or used car!

I would recommend this dealer.

Overall Rating

5.0

5
Customer Service

5
Friendliness

5
Overall Experience

5
Price

Great dealership!

By whoopdedoo on 1/23/2018 at 8:35 PM.
Helped by George McElman, Dennis Drummond.

George and Dennis were great. Even brought my Subaru to the car rental place on a Saturday! If I have any questions, Dennis and the team will get me the answer. The Forester handles really well. It's everything I expected--and more. A friend got macular degeneration and couldn't drive any more. He researched the best car for his wife, and it was the Subaru Forester!

I would recommend this dealer.

Overall Rating

1.0

1
Customer Service

1
Friendliness

1
Overall Experience

1
Quality of Work

Slipshod, rude and dishonest.

By Dpuelle on 12/24/2017 at 8:04 PM.
Helped by Service Manager, Owner.

Two hours after taking my car in for full check up so I could give it to my son. (And having bought a new car from them). The cars engine seized on 295 due to no oil. Towed car back to them, after much deflection and denying owner stated, “You can’t prove anything.”

I would not recommend this dealer.

Overall Rating

5.0

5
Customer Service

5
Friendliness

5
Overall Experience

5
Price

Pleasant experience

By Old guy 66 on 11/13/2017 at 5:09 PM.
Helped by Dennis Drummond.

Easiest ever new car experience. There was no pressure and the explanations about the car and financing were clear. The follow-up has been excellent. Special thanks to Dennis for his help and patience as we adjust to a new vehicle.

I would recommend this dealer.

Overall Rating

4.8

5
Customer Service

5
Friendliness

5
Overall Experience

4
Price

Used car Purchase

By oldchief on 9/13/2017 at 3:59 PM.
Helped by Matt Hall and George Ellis.

I haven't been a used car buyer for many years and this experience was made pleasant due to my salesman, Matt Hall. He knows his product and went above and beyond to make this sale happen in a polite , non-pushy manner. My search for a used car focused on an older Subaru but I was treated the same as if I were buying a new vehicle.
The car I finally purchased had well over 100K miles and a few dings and scratches on it, but, overall looked in good condition. There was no rust, the interior was pristine and it drove like it was new. I was still skeptical until Matt furnished me with a recent maintenance history detailing extensive maintenance that offset the mileage on the car and showed it to be a local one owner car. He also steered me to a device sold on Amazon that offset the car not having bluetooth capabilities and allows for hands-free cell phone use, cost, $19.95! In addition, a few questions I had after the sale have been answered quickly and courteously. Thanks Matt and Bath Subaru.

I would recommend this dealer.

Overall Rating

5.0

5
Customer Service

5
Friendliness

5
Overall Experience

5
Price

5
Quality of Work

excellent!!!!

By tenorbass2 on 9/13/2017 at 4:31 AM.
Helped by John Hart.

I am 68 years old and have bought or leased Volvos. Toyotas, Nissans, and Ford vehicles. My experiences have been varied by dealerships and most definitely by the sales force. Some have been knowledgeable, and almost all have been earnest in their efforts to sell us their car. This summer I leased my second car (Subaru Forrester) at Bath Subaru with John Hart as my sales rep. The showroom and his presentation was professional and knowledgeable in his product. He worked as hard for a car for me through his effort to match my family needs with the right Subaru product. Sometimes car salesmen get a bad rap, but in our experience John was head and shoulders above the competition...without question the best we have dealt with.....the next car we buy or lease will be through Bath Subaru because of the way we were treated by the dealership and John

I would recommend this dealer.

Overall Rating

5.0

5
Customer Service

5
Friendliness

5
Overall Experience

5
Price

5
Quality of Work

Love my new Subaru from Bath Subaru!

By LuvmyCrossTrek! on 6/29/2017 at 7:29 PM.
Helped by Andy Winglass, Bob Crane.

I've owned 8 or 9 Subaru's over the years from Bath. My new 2017 CrossTrek Limited is absolutely the best car I have ever owned!!! It is loaded with great features, and this is really the most fun I've had driving since my 1967 MGB sportscar. Andy Winglass was fabulous to work with. He and Bob Crane are a terrific team and made it possible for me to acquire these beautiful (and safe) new wheels.
Bravo and thanks to my two heroes!

I would recommend this dealer.

Overall Rating

5.0

5
Customer Service

5
Friendliness

5
Overall Experience

5
Price

5
Quality of Work

Perfect Purchase Experience

By Carol on 4/28/2017 at 5:47 PM.
Helped by John Harper.

When I unexpectedly needed to buy a new car with all wheel drive, I stopped at Bath Subaru and looked around. Salesman John Harper came out and introduced himself. His calm, measured way of talking with me and providing all the car details made me feel like I was in good hands. He exerted no pressure and was cordial and steady throughout our questions, the test-drive through a lovely historic area of Woolwich, our conversations about purchase details, and the final paperwork to complete the deal. I don't think I've ever met a more pleasant, level salesperson in my whole life. And the Subaru Impreza is an excellent car so far!

I would recommend this dealer.

Overall Rating

4.7

4
Customer Service

5
Friendliness

5
Overall Experience

Great assistance from salesman!

By JC on 12/8/2016 at 10:51 PM.
Helped by Dennis Drummond.

We have worked with Dennis in the past and have followed hi to Bath Subaru also. He takes the time to find out what we really wanted and showed us just what we were looking for. He made process go smoothly and made sure we were comfortable with the options that were available. All in all a great experience and we would highly recommend Dennis to anyone.

I would recommend this dealer.

Overall Rating

5.0

5
Overall Experience

Awesome Service

By Outdoors3 on 12/8/2016 at 12:19 AM.
Helped by Robert,.

I had a great experience at Bath Subaru, buying from Robert. He was patient and let me take the time I needed to test drive the car and answer my questions. I was able to buy the car for the price I wanted to pay.

I would recommend this dealer.

Overall Rating

4.8

5
Customer Service

5
Friendliness

5
Overall Experience

4
Price

pricing used auto

By TNT on 12/5/2016 at 4:56 PM.
Helped by Mr. Drummond.

salesman dennis has got to be the most honest salesperson you could work with for best pricing and fax about the new or used autos this dealer has to offer

I would recommend this dealer.

Overall Rating

5.0

5
Customer Service

5
Friendliness

5
Overall Experience

5
Price

5
Quality of Work

Highly recommend!

By Adpagliarulo on 12/5/2016 at 3:06 PM.
Helped by Angela, Blake.

I have had nothing but great experiences when working with Bath Subaru! I bought a used car from them in 2014 and continue to take my current vehicle to their service department for regular maintenance. They have a very knowledgeable sales team who will go to extreme lengths to get you exactly what you're looking for! Heading back there in the Spring for an upgrade :)

I would recommend this dealer.

Overall Rating

4.6

5
Customer Service

5
Friendliness

4
Overall Experience

4
Price

5
Quality of Work

Bought a 2017 outback- pleased

By newsub on 12/2/2016 at 8:07 PM.
Helped by Andy Winglass.

This transaction was with Andy Winglass. He was very attentive and listened to our needs. We never felt rushed (in fact, spent about 5 or so hours) driving different vehicles and options. It felt like a home town transaction, and Andy was extremely professional and courteous. In reviewing other online reviews of customer service, it is apparent that you need more professionals like Andy! Overall- good experience!

I would recommend this dealer.

Overall Rating

5.0

5
Customer Service

5
Friendliness

5
Overall Experience

5
Price

5
Quality of Work

Family Affair

By Sharon Drake on 12/2/2016 at 7:47 PM.
Helped by John Harper.

Our extended family has been seeking out John at this dealership to buy our cars for over 20 years. Dealing with John has been a blessing for us. He is kind, smart, caring and ethical. No question is overloooked from me. The Dealership also operates with the same ethics. I have just bought a Forrester and it is the perfect car for me. Best of all, I was taught how to use the systems in the car before I left the lot. I am deeply grateful to this Dealership for there meticulous and rewarding performance. They deserve nationwide recognition.