Frequently Asked Questions

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General Tanning Questions

”What

Tanning is your bodyâ€™s natural defense to overexposure of UV rays. Tanning begins in the outermost layers of your skin and causes the cells on your skin to produce melanin. Once melanin is exposed to UVA rays, they darken and absorb the light, thus producing a tan.

”What

A tanning plateau is a point when regular tanners have developed a base tan and are not getting significantly darker with each visit.

”How

Soft bronzers are specifically designed for beginning tanners with a lighter complexion and/or no base tan to provide a natural-looking, sun kissed glow. Dark bronzers are specifically designed for advanced tanner with a darker complexion and/or an existing base tan to provide deep, dark, natural-looking color.

”How

You need to completely exfoliate and shave prior to coming in. You also need to have the cleanest skin possible with no lotion on. This is to make sure there are no barriers between yourself and the solution.

”How

After your spray tanning, make sure to stay dry for at least 4-6 hours to allow the solution to set. After 6 hours you may take a shower using a moisture wash that is PH balanced, soap free, and contains no mineral oil or alcohol.

”How

Depending on how well you take care of your Sunless tan, the color will start to fade after 7-10 days. It is important to stay moisturized after you spray with products that do not contain mineral oil or alcohol.

”What

Hot Action products are for advanced tanners who like to experience a warming sensation during tanning and see a reddening effect on their skin after tanning. These products are not recommended for sensitive skin tanners. Hot Action products are available in a range of intensity-first time users should start with lower intensity products and slowly work their way up to a level they are comfortable using.

What they do: Products with Hot Action stimulate and increase micro-circulation of the skin for greater, more intense tanning results

How they should be used: Hot Action products should be applied to the skin immediately prior to tanning. A spot test is recommended prior to use.

”As

Yes! Once you join a Riviera membership plan you are in our computer system and will be able to visit and use any of our salons. STATE WIDE!

”Why

Indoor tanning provides a controlled environment without the presence of UV-C rays. Also, indoor tanning provides a large amount of Vitamin D. No matter the weather, you can always achieve your optimal results in as little as 10 minutes a day!

”Can

In order to protect yourself against overexposure, The Riviera Tanning Spa does not allow someone to tan more than once per day.

”Can

Yes! This is called a tanning cocktail. Tanning prior to your sunless session allows your pores to be opened up and for your sunless session to absorb into your skin more easily. When tanning prior to your sunless session, a tanning lotion without silicon is strongly recommended in order to keep skin free from any barriers to the sunless solution.

Tanning Enhancement Lotion Basics

STEP ONE: BASE TAN BUILDERS

”Who

Beginning tanners with no or minimal base tan who have not yet reached their tanning plateau.

”What

Step one products are scientifically formulated to help build a rich, golden-brown base tan as quickly as possible.

”When

Step one products should be applied to the skin prior to each tanning session.

STEP TWO: DARK TAN BOOSTERS

”Who

Advanced tanners with an existing base tan who have reached their tanning plateau.

”What

Step two products are specifically formulated to condition the skin to break through the tanning plateau for deeper, darker results.

”When

Step Two products should be applied to the skin immediately prior to each tanning session.

STEP THREE: TAN EXTENDERS

”What

Three products are scientifically formulated with intense hydrating and tan-intensifying ingredients to preserve, protect, and extend the tan. These products enhance color, prevent peeling and replenish moisture.

”When

Step Three products should be applied daily after bathing or showering and after each UV exposure.

Membership Questions

How do I cancel my membership?
You may pick up a cancellation form at any Riviera location and mail it to Riviera Tanning Spa, PO BOX 7463Â Edmond, OK 73083.Â Certified mail is recommended for validation.

Why did I get billed after submitting my request to cancel?
A final bill will draft after submission of cancellation as we require 30 daysâ€™ notice prior to the 1st of the month to cancel an account.

How can I update my billing information?
You may update your billing information at any Riviera location.

When can I freeze my membership?
You can freeze your membership after your 6 month commitment has been fulfilled.

How do I freeze my membership?
You may fill out a freeze form at any Riviera location to freeze your membership with a 30-day notice prior to the 1st.

Is there a referral reward if I refer my friends?
Absolutely! You will receive $5 freeze bucks for every friend you refer to the Riviera Tanning Spa.

May I make a payment in advance at the spa?
Yes, please be sure to pay at least 3 days before the first of the month.

Who do I contact if I cancelled, but I still continue to get charged?
Please contact our corporate office for resolution.

I want to cancel my membership, but I am still in obligation. What forms of relocation do you accept to release me from my agreement?
If you are cancelling due to medical disability we will need valid proof of a Doctorâ€™s note. If you are cancelling for military we will need military orders. If you are relocating we will need one of the following to prove you have relocated more than 25 miles from one of our locations:

Valid Driverâ€™s License issued within the past 60 days

Lease Agreement or proof of purchase of house

Utility bill

Cable bill

Phone Bill

Voterâ€™s Registration Card

Proof of Car Insurance

Pay Stub

I did not realize after my agreement was fulfilled that it continued on a month to month basis. Who do I need to contact to discuss this?
You may contact the Rivera Tanning Spa corporate office and they will get you a copy of your membership agreement.

Why can I not reach a store directly when I call?
So that our front counter service representatives can attend to the customerâ€™s that we have in store we provide a contact at corporate to answer all your questions via the phone at 1-866-918-8268.