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Why you need to start building insurance bots with capabilities of AI

The insurance sector can save up to $12 billion with the use of chatbots. Artificial intelligence powered chatbots can deliver faster, efficient, and automated claim management and underwriting.

We can build AI integrated chatbots for various types of insurance such as

Health insurance

Homeowner insurance

Auto insurance

Property insurance

Disability insurance

Travel insurance

Life insurance

Rental insurance

Liability & malpractice insurance

Workers’ compensation insurance

Serve your customers 24/7 and reduce costs with insurance bots

Softweb Solutions can help you deploy virtual insurance agents in the form of bots. Insurance companies are often bombarded with basic customer queries that usually consume a lot of manpower, time, and resources. More than 80% of customers are willing to abandon a company due to bad customer service. An insurance bot will provide relevant information to your customers quickly and promote the concept of self-service among them.

Provide pre-sales
information

Finding new ways to help customers save their hard-earned money is a great way to increase customer engagement and loyalty. Let them know how they can save some bucks on a regular basis and they will keep coming back to you, increasing customer engagement in the long run.

Track claim processes for seamless claim execution

An insurance bot can keep track of claim status and any changes made by customers. Before reflecting the changes done by customers, let them verify the changes made, so as to eliminate errors. The insurance bot can also look out for inaccuracies and inform the customer if any inaccuracy is found in his claims form. Such a feature can save a lot of time and make the claims process faster for the customers.

Calculate insurance premiums and eligibility

Customers often struggle to calculate their premium. An insurance bot can calculate the premium and eligibility of customers based on their age and medical condition. Not only that, an insurance bot can also provide customers with a faster and hassle-free way to pay their premium.

Increase customer engagement by providing saving tips

Finding new ways to help customers save their hard-earned money is a great way to increase customer engagement and loyalty. Let them know how they can save some bucks on a regular basis and they will keep coming back to you, increasing customer engagement in the long run.

Be there for customers during stressful situations

A bot can help a customer when they are stuck in an emergency situation and guide them on what could be the next step. Chatting with the insurance bot can provide customers a clear path to follow in case of traumatic situations.

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Insurance bots can achieve a higher level of personalization through dynamic conversations with customers. Whether it is about reminding the customer about a doctor’s appointment or providing them with important documents, an insurance bot can adopt a personalized approach towards it.