This Week: It's Back to Basics for Web CMS + How Intranets are Not Dead

Digital Marketer's WorthinessFrom what we can tell, the biggest challenge in 2013 for digital marketers was showing their worth. In fact, it's what keeps them up at night — demonstrating ROI to executives.

Internet of Things & Customer Service One area shows potential for making the Internet of Things work for the customer: customer service and support.

Intranet Dead? Not a ChanceHard to define. Underappreciated. Suffers from an identity crisis. Often regarded as a source of frustration. But the death of the intranet has been greatly exaggerated, according to our 2013 look-back.

Cats, Racism and Social Media Policies Sure, there are offensive comments about President Obama's dead grandmother to insensitive quips about AIDS in Africa, but there's a bigger problem in social media.

Three Phases of SharePoint in 2013For writer David Roe's money, SharePoint in 2013 was characterized by SharePoint and Yammer, SharePoint and Office 365 and Mobile SharePoint.