Our Commitment

We empower disaster-stricken communities with the knowledge and tools to effect change.

Even when communities are struck down, we see how people survive, fight back and grow. From China and Cambodia, to Indonesia, Sri Lanka and Pakistan, we have witnessed the indomitable human spirit – the pure determination to come out of any tragedy stronger and unconquered.

Mercy Relief supports that spirit. We help one another and protect each other’s way of life. We believe empowered communities will change their destinies.

Code of Conduct

In order to maintain high standards in providing aid, Mercy Relief is committed to the following codes of conduct. All our stakeholders, including our staff, volunteers and partner organisations must subscribe and adhere to these conducts when they represent Mercy Relief in one form or another.

The SPHERE Standards in Humanitarian Aid

Mercy Relief voluntarily commits to the SPHERE standards in Humanitarian Aid, where it applies, in our areas of work. This in line with supporting the Sphere vision in which all people affected by disaster or conflict are able to re-establish their lives and recover their livelihoods in ways that respect and promote their dignity.

CORE Humanitarian Standard

The Core Humanitarian Standard on Quality and Accountability (CHS) sets out Nine Commitments that organisations and individuals involved in humanitarian response can use to improve the quality and effectiveness of the assistance they provide. It also facilitates greater accountability to communities and people affected by crisis: knowing what humanitarian organisations have committed to will enable them to hold those organisations to account.

Mercy Relief represents Singapore in a collective of ASEAN-born institutions dedicated to responding to disasters in a collaborative response when calamity hits the region. This collective adheres to the principles and objectives set out by the ASEAN Agreement on Disaster Management and Emergency Response (AADMER). All in effort to support people-centered communities by harnessing the deepening regional cooperation on disaster management.

Local Partners

Our affiliate network includes ground partners that share our humanitarian values and commitment to high financial reporting standards. Together, we co-develop projects leveraging on Mercy Relief’s experience and the local knowledge and expertise of our partner(s) to create meaningful, sustainable impact.