Diploma in Retail Banking Conduct of Business (DipRBCB®)

DipRBCB is designed for ambitious professionals who manage, or aspire to manage, customer-facing teams within the retail financial services sector.

About the qualification

The Diploma extends on the learning in CertRBCB® and provides the key management and leadership skills required for professionals who have line management responsibilities in Retail Banking or are aspiring into a management role. Your studies will cover the rules, practices and guidelines in retail banking and its related products, as well as the different types of risks and how to manage these.

The Diploma in Retail Banking Conduct of Business is a Level 4 qualification registered with Ofqual in the Regulated Qualification Framework (RQF).

Key information

CertRBCB completers are entitled to a reduced fee and only need to complete one further unit

Registration is open year-round

Comprehensive study materials are provided

Multiple-choice exam assessment

Upon completion, you are able to use the 'DipRBCB' designation after your name

I think the course is excellent and very applicable to my role in a retail branch. The materials definitely are spot on with current issues and made me think about the future and how I can personally help shape it through change and management.

Units

DipRBCB consists of three mandatory units, with CertRBCB forming the first two units. If you have already completed the Certificate, you are entitled to a reduced fee and only need to study and pass the final unit to achieve the Diploma.

Unit 1 - Principles of Retail Banking (PORB)

A/506/6856

The financial services environment and the operation and features of key retail financial products and services

Different retail banking customer needs and aspirations

Delivering effective customer service and its impact on customer retention

Regulatory objectives and processes

Unit 2 - Retail Banking Customer Solutions (RBCS)

F/506/6857

Principles and rules of key legal concepts relating to retail banking and the impact for customers

The conduct of business rules on retail banking customers and providers

The impact of customer service quality for retail banking customers and providers

Unit 3 - Advanced Retail Banking Conduct of Business (ARCB)

T/507/3076

The importance of rules, practices and guidelines for retail banking and its related products

Customer relationship management and the impact of customer attrition

Different types of risks and how to manage these successfully

Performance management techniques

Leadership and management skills

Studying

Online access to study texts is available immediately after registration has been completed and hard copies will also be provided. The study text contains review questions and activities to support your learning. A specimen paper for Unit 1 and 2 and an exemplar paper for Unit 3 are also provided to test your learning.

350 study hours are recommended.

Assessment

Unit 1 - PORB and Unit 2 - RBCS

The first two units are assessed through a single 2-hour objective exam, split into two sections:

Unit 1
50 multiple-choice questions

Unit 2
3 case studies each with 10 linked multiple-choice questions

Unit 3 - ARCB

Assessed through a single 2-hour objective exam comprising:

50 multiple-choice questions (35 requiring a single response from 4 options and 15 where you select multiple responses from a range of options)

4 case studies each with an associated multiple-choice question

The exams can be taken at over 150 Pearson VUE centres nationwide with the result provided on the day.

Membership

Membership

Membership of The London Institute of Banking & Finance provides you with access to a range of benefits that help you to maintain your skills and knowledge and demonstrate your commitment to professional standards. Membership costs as little as £72 per annum and can be paid monthly by Direct Debit.