Mike Mullins, Head of Customer Service, British Gas & Board Member of WCCF

Mike has over 20 years experience in British Gas contact centres. Prior to this he spent 10 years in HR functions including industrial relations and reward, moving into the Contact Centre operation in 1996. Mike has extensive knowledge of creating and managing large multi-site teams, both in-house and third party, across the full spectrum of inbound customer service and retention as well as outbound sales. He has accountability for risk management, conduct and growth in a regulated financial services environment as part of his current role. Mike is currently Head of Customer Services in the UK Customer Operations team in British Gas.