Terms & Policies

General Terms & Conditions

BOOKING PROCESS
Bookings can be made on our website by telephone or safely and securely
online through our website. All bookings require either a deposit or full
payment at the time of booking to hold the date and time requested. You are
advised which type of payment at the time of booking.

CONFIRMATION
On receipt of the required payment and final availability check, you will
receive confirmation of your booking and a receipt for your payment, which
will have full venue contact details and any other relevant information.
Please use the postcode provided to generate your own map online using
Google Maps or use in a SatNav. If you do not receive theses details on your
receipt contact us immediately. If you fail to do this and subsequently
cannot find the venue you must accept full responsibility. We can be
contacted by phone seven days a week. Please view our booking office hours
on this website. Please have full details of your booked event to hand.

For most activities (see below for exceptions), the full balance becomes
payable no less than 31 days prior to the date of your event. If an online
booking is placed within 31 days of the requested booking date full payment
is taken automatically if we can place your requested package or the most
suitable package for your group size, type and age, within a two hour period
either way of the time you have specified. If it is not possible for you to
take part in the activity other than the exact time you have specified
online, you must state this in the notes section otherwise we will place
your activity as outlined above.

If you have paid your deposit by card, your balance payment will
automatically be taken from the same card unless you advise us otherwise no
later than 31 days prior to your event date. If you wish to pay the balance
by any other means we must receive this payment no less than 31 days prior
to the date of your event having notified us of this change in payment
method in writing to accounts@activityhq.com. No reminders are issued. Your
booking will be automatically cancelled and you will lose your deposit if
your balance payment is not received on or before this deadline. This also
applies to all declined card transactions.

CANCELLATION
Your booking usually prevents others from booking at a specific time on a
specific date and is therefore subject to a recognised cancellation policy
for sporting activity bookings, which is in line with Regulation 6 within
the Distance Selling Regulations issued by the Office of Fair Trading. This
means that, once the booking is in place, your right to cancel without
penalty ends:
Booking taken:- Loss of deposit
More than 31 days prior to booked date:- Full refund less deposit.
31 days or less prior to booked date:- No refund.

Our accepted date of cancellation is when your written cancellation is
acknowledged in writing by us. Email: admin@activityhq.com, or post to
address below. If catering or any other supply is included in the package,
this may also be subject to cancellation charges.The 31day rule includes
weekends and bank holidays.Any reduction in numbers must also in writing and
acknowledged in writing by us to be considered valid. Any changes in
participant numbers are subject to the same cancellation charges as stated
above. Verbal changes and cancellations are not accepted in any
circumstances.

Sky Diving, Hot Air Ballooning, Flights
The activities listed above are heavily dependent on weather conditions. Once booked, they are non refundable and non transferable.
If the activity is cancelled due to unsafe weather conditions, this may be last minute at the instructors discretion. Should this occur, then your experience will be put on hold and can be booked in for a convenient future date.
In the event of a flight being cancelled due to adverse weather conditions, or for any other reason, the current range of alternative dates will be available on enquiry to the booking office or on the company website(s). Please note that there are no refunds available.

SPECIAL BOOKING CONDITIONS FOR ZORBING, RALLY DRIVING /HIGH PERFORMANCE
CARS
In the case of a booking for sphering (zorbing), rally driving or any event
that includes driving any type of high performance car, full payment is
required on booking and no refunds are given. In the case of high
performance cars, you may re-schedule your date, subject to availability, up
to 21 days prior to the event. The admin fee to do this is £30 per booking.

BAD WEATHER / OTHER UNAVOIDABLE CIRCUMSTANCES AT THE VENUE
If an activity is cancelled due to bad weather or any other unavoidable
circumstances by the venue, your booking will be rescheduled to a mutually
convenient date for you and the venue. You can chose a date up to three
months after the original booked date. Bookings at all-weather venues, or at
a venue where the supplier is prepared to run the session, will not be
eligible for re-scheduling. In these circumstances, a customer’s decision
not to take part it is deemed that the booking has been cancelled and
charges as stated will apply. Refunds are not applicable.

GROUP BOOKINGS
Discounted bookings for large groups are priced on the number of
participants. Any reduction in group size will result in re-pricing.If the
reduction causes your group numbers to fall below the minimum requirement,
the price for the minimum number will be charged regardless of attendees. In
addition to the re-pricing, cancellation charges apply to each person that
is cancelled in a group booking. A group that does not qualify for a
discount at the time of booking, cannot acquire a discounted status by the
addition of extra participants at a later date. A booked "team" classified
event can add further teams to their booking subject to availability but
team sizes cannot be increased at a later date. If a reduction in a group
size results in the venue cancelling your event you will still be subject to
cancellation charges.

ARRIVAL TIMES
You must be ready to take part in your booked activity 30 minutes prior to a
designated "start-time" to enable a full safety briefing to take place,
unless advised otherwise on your booking confirmation. The time stated on
your confirmation is the start time *not* arrival time. Some venues ask for
an even earlier arrival - so please check on your confirmation. No
participant may take part in any activity without first attending a
pre-session safety briefing as designated by the individual activity
provider. The booking will normally be treated as a cancellation in the
event of late arrival with the loss of all monies and the activity provider
will turn you away, particularly if they have a busy schedule to meet. This
is their right to do so. Your acceptance of this proviso forms part of any
booking.
*Please take arrival times seriously allowing for any possible delays on
route to the venue.*

EXCLUSION FROM VENUE
The activity provider has the right, at all times, to refuse participants
access to the booked activity at any stage of the booking and remove them
from their venue if in their opinion the participants are under the
permitted age; are the incorrect height or weight; are unfit to take part in
the activity because of physical or mental impairment; be under the
influence of alcohol or drugs; have arrived too late to take part in the
pre-activity briefing; consider them to be a danger to themselves, other
participants or members of staff ; or are displaying aggressive and abusive
behaviour (verbal or physical). If any of these occurrences apply, the
booking will have been deemed to have been cancelled and cancellation
charges will apply. There are no exceptions.

PERSONAL SAFETY / HEALTH REQUIREMENTS
Whilst all our activities are as safe as they can be given their inherent
physical dangers, it MUST be understood that all safety instructions,
directions, warnings and all other instructions must be followed at all
times during your time at the venue. You must listen carefully to all safety
instructions and ensure you are wearing any safety equipment or clothing
properly. If in any doubt you must seek further guidance and help from the
activity provider immediately. You must not attempt to go beyond your
capabilities or engage in risky or daring behaviour other than what is
involved in the activity itself. It is a given that you undertake the
activity with the full understanding of the risks involved and accept
responsibility for your own safety together with that of any minors for
whom you have responsibility. You will be asked to sign a disclaimer before
taking part in many activities to say you are mentally and medically fit and
well. If you are in any doubt about the s!
uitability of the activity for you, you must check with your GP prior to
making any booking. If you refuse to sign a disclaimer at the venue you will
not be able to take part and such an action will be treated as a
cancellation.

ACTIVITY DESCRIPTIONS / RESTRICTIONS
All the activities are described in as much detail as possible and are
correct at the time each booking is made. All timings for activities are the
total time for the sessions and not an indication of a per person
allocation. From time to time activities do change both in price, type and
duration. Our Booking Advisors will make every effort to provide additional
information and clarification about any of our featured activities, however
customers are deemed to have thoroughly familiarised themselves with the
activity description, all restrictions, including height, weight and age
restriction as detailed on our websites before booking the activity. No
responsibility can be accepted by us for an inappropriate booking if you do
not familiarise yourself with all aspects of the activity in question at the
venue chosen either on our website or through your own enquiries before
placing a booking. This is your responsibility.

DRIVING LICENCE
For gokarting and quad biking no driving licence is required, however, when
taking parting in off-roading or a car driving experience, you must have
held a full UK licence for at least one year (F1 driving experience 3
years). You must also take your licence for inspection on the day. Failure
to produce a licence for this type of activity will result in you not taking
part in the activity and this will be deemed as a cancellation.

COMPLAINTS
If you are dissatisfied with your activity in any respect, or you have any
other complaint about the activity provider or any other matter in relation
to the venue or it’s performance, then you must speak to the activity
provider on the day and come to an agreement about how you can resolve the
situation. It will not be considered reasonable if you have not brought your
dissatisfaction to the attention of the activity provider at the time and
then complain later. If you take part in an activity, either the booked
activity or a replacement offered by the activity provider on the day, it is
deemed that you consider that the activity of which you took part is
entirely acceptable to you and that a complaint at a later date is unlikely
to be considered. Should you have a complaint about the actual booking
process, please email: customer.services@activityhq.com. All communications
with Customer Services must be in writing, as this ensures that all aspects
of the communication be!
tween us are clear and unambiguous. Once received we will investigate and
discuss the matter with the relevant parties. When we have gathered all the
necessary information, we will get back to you.

REFUNDS
Should you be deemed eligible for a refund the absolute maximum amount this
will be is the monies you have paid to us and will not extend to
consequential loss or claimed inconvenience or stress howsoever caused. No
exceptions are made in this regard. If you have taken part in any activity
during the booked event in question, regardless of the circumstances or
conditions under which you took part, then this will negate any refund
claim.

OFFICE OF FAIR TRADING & TRADING STANDARDS
This company complies with regulations and guidelines as laid down by the
Office of Fair Trading and Trading Standards for the service we offer. We
welcome any inspection of our processes in this regard.

DATA PROTECTION
The Company complies with the principles of the Data Protection Act 1998 and
is registered. Those principles require that data be:

TRADEMARKS & BRAND NAMES
All our brands are well known within the UK and have acquired both
registered and unregistered rights in our trademarks, domain names and our
logos. No one may use our names, trademarks, domain names or logos for any
purpose without our express written permission. Any unlawful use of our
brands will be dealt with by law.

OUR TERMS
All bookings will be subject to these same terms and conditions without
exception. All customers will have deemed to have made themselves aware of
these Terms & Conditions and will have accepted them in their entirety and
without exception as part of their booking with us. No verbal or other
communication overrides these terms and conditions in any respect
whatsoever.

SEVERABILITY
All of the provisions, clauses and paragraphs in these Terms and Conditions
should be read and construed independently of each other. If any provision,
clause or paragraph in these Terms of Business is held to be invalid or
unenforceable such provision, clause or paragraph will be struck out and the
remaining provisions, clauses and paragraphs will remain in force.

STATUTORY RIGHTS
Your statutory rights are not affected.

JURISDICTION
These Terms and Conditions are subject to the laws of England, Scotland and
Wales and you agree to submit to the jurisdiction of the courts in area in
which you are domiciled.

FORCE MAJEURE
The Company will not be liable for any delay or failure to carry out any of
its rights, duties and responsibilities under these Terms and Conditions if
the delay or failure is caused by circumstances outside of the control of
The Company, including, but not limited to acts of god, war, civil disorder
or industrial dispute.

WAIVER
Failure by this Company to enforce any of its rights under these Terms of
Business is not to be regarded as a waiver of those rights unless the waiver
is confirmed in writing. If this Company decides to waive any of its rights
under these Terms of Business, this will not inhibit this Company from
enforcing those rights at any or all times in the future.

NOTE
We are a booking agency for the activity providers and venues featured on
our websites.

Activity People
Company No. 5510061
VAT No. 877845751

Security Policy

When purchasing from us your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 256-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.

Privacy Policy

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its 'IP address,' and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes.

We are committed to providing accurate information on any and all activity providers in all jurisdictions. Information is gathered regularly directly from public databases including web sources and we endeavour to ensure our listings are as accurate and as detailed as possible. Where inaccuracies are identified by us or brought to our attention we will investigate and rectify as soon as possible.

We are dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use cookies to allow you to login to your account and access other secure parts of the site. Cookies sent to your computer from us only last while you're browsing our website. We do not store persistent cookies on your computer.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its 'IP address,' and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes.