For any existing customer that is considering adding NotifyMDM to work
along with their existing NotifyLink OnPremise server here are some
things to consider.
_ NotifyMDM_ may be used in conjunction with the _NotifyLink_ product.
The _NotifyLink_ server...

NotifyLink Enterprise Server:Information: If you change the regional settings on the NLES messaging box, PIM will not process for a period of time until the current time exceeds the last processed times stored in the database. i.e. Changing from German re...

NotifyLink Enterprise Server:Issue: When you forward a message from a device, the message received by the recipient(s) may contain an attachment with the email history instead of the history showing up within the body. In some clients the attachment will...

NOTIFYLINK ENTERPRISE SERVER:
On the Administrative Web home page, the "Notify All" option is
disabled (grayed out) if there are no users or all users are disabled
on the server. However, a user may still access the feature by
clicking on the link in th...

This article applies to NLES v4.6.0 servers that are running Update 5. Update 5 included a change for the behavior of license validation. When running this version, after a new license is added via the NLES Administrative Web Console, the following servi...

NOTIFYLINK ENTERPRISE SERVER:
When changing the Administrator password on the NotifyLink server, the
new password will have to also be changed for the NotifyLink Web
component and a couple of the NotifyLink services.
* If running a single server set up...

NotifyLink Enterprise Server:When a recurring all day event is created on the device and synchronized to the server, some of the instances look as if they are duplicated on the server. This was seen when using Outlook to view the appointment. This occurs...

NOTIFYLINK ENTERPRISE SERVER:
Problem: I have not been able to retrieve any attachments on my
device. I have verified that my settings are correct in the admin
console and then went to check the attachmenthandler.log file on the
server. In the log file ...

NotifyLink Enterprise Server:On some NLES systems, the Attachment Service processing for BlackBerry attachments may result in one or both of the following: (1) An error popup stating "Application Error for eword.exe or ecell.exe" (2) Multiple ...

NOTIFYLINK ENTERPRISE SERVER:
This issue involves changes made to an event on the device. Should
the event change happen to synchronize in the same cycle as a calendar
load, the calendar load does not load the event change and the PIM log
reveals that ...

NotifyLink Enterprise Server:When a user is removed from the NotifyLink Enterprise Server, their log files are not removed. Administrators should go to the logs directory under NotifyLink Enterprise Server and manually clean up the PIM and Response Handl...

Use this chart to determine what versions of your collaboration suite
are supported by the latest production releases of the _NotifyLink
Enterprise Server._
_Document last updated: July 1, 2014_
> VERSION SUPPORT POLICY: Notify Technology Corporation pr...

This document describes how to set up Apache to use SSL with
NotifyLink (NL).
1. INSTALL APACHE
A 2.2.x version of Apache should be used with NotifyLink. Be sure to
download and install the one labeled "Win32 Binary including OpenSSL".
2. I...

NOTIFYLINK ENTERPRISE SERVER:
LDAP Servers are used for the Remote Lookup feature, which allows
users to search the System Address Book from their device. Once LDAP
Servers are defined, an LDAP server can be specified for each user.
This is done when ad...

NOTIFYLINK ENTERPRISE SERVER:
_ISSUE:_ If you issue consecutive 'Notify Off' commands before issuing
a 'Catchup' you will not receive any emails that where sent prior to
the most recent 'Notify Off'. A timestamp is generated when the
'Notify Off' comman...

NotifyLink Enterprise Server:Information: There are variations of the behavior of the 'Delete Invitations From Device' setting (User Policy -> Calendar Sync Setting). The following is a list of exceptions and the servers they pertain to: Communigate P...

NOTIFYLINK ENTERPRISE SERVER:
If you are trying to register a device via the Manual Registration
screen and it fails, this may be due to a firewall or web filtering
setting. If you are filtering outbound HTTP traffic, we have seen
issues with the Host ...

WEB SERVER:
When logging into the NotifyLink Admin Web or Client Web consoles,
you may be prompted with a Windows Authentication pop up box. If you
do not want this prompt to appear before getting to the Admin/Client
Web pages you can disable it.
To d...

NOTIFYLINK ENTERPRISE SERVER:
A password entered in the _Password Settings_ _(Rules)_ such as,
"aaaaaaaa" would render the same duress password. This may prevent the
duress notification from being sent, as the system cannot not
distiguish the duress pas...

NOTIFYLINK ENTERPRISE SERVER:
_ISSUE: _If you delete a message on the device, the message will not
be removed from the Cyrus mail server. This is because there is no
'Trash' folder in Cyrus.
_SOLUTION: _Since you cannot create a 'Trash' folder in the ...

NOTIFYLINK ENTERPRISE SERVER:
When accessing email from IMAP servers using certain email clients,
such as some Outlook connectors, the mail is not deleted from the
account at the time the user marks it for deletion. At that time the
email is only marked...

PROBLEM:
Error code 382 displays in the _Email Statistics_ field on the _User
Statistics_ page.
SOLUTION:
Error code 382 indicates that there has been a change to the user's
email folders. To resolve this, issue a request to check the mail
server for fol...

WEB SERVER:
Logging into the either the NotifyLink Admin Web or Client Web console
does not normally prompt for Windows Authentication. However, you can
enable this prompt if you want to add another layer of security in
front of or hide either one of th...

NOTIFYLINK ENTERPRISE SERVER:
Issue #1
This error can occur if, when installing the NotifyLink Messaging
Component, you have selected one or both of the monitoring routines
(SQL Report or Disk Space Check) AND entered an incorrect SA password.
The monit...

The Error Code 1 is an IMAP No Examine error. When the NotifyLink
Enterprise Server attempts to access the folders on the email server
over IMAP - the examine command fails.
An Error Code 1 can be produced if...
* The user is set to synchronize a fol...

NOTIFYLINK ENTERPRISE SERVER:
If you look through the Gleaner Controller log and see an error code
303 when gleaning a user that means that Track Notifications is not
selected in the Admin Console under User Administration -> User IT
Policies -> Contro...

When Date and Time are selected in the Notification Format Rules of a user's IT policies (User Administration > select a user > Edit User Policy > Notification Format Rules), the internal date (the time the message arrived on the server) is sent ...

NOTIFYLINK ENTERPRISE SERVER:
There are some issues with the behavior of filters in NLES 4.6 that
should be noted. They are listed below:
BASE64 ENCODED BODY
_Issue:_ If your email client is configured to base64 encode the body
of a message and you cr...

NOTIFYLINK ENTERPRISE SERVER:
_ISSUE: _When you forward a message from a device, the message
received by the recipient(s) may contain an attachment with the email
history instead of the history showing up within the body. In some
clients the attachment...

NOTIFYLINK ENTERPRISE SERVER:
When setting a Global Filter, in the Administrative Web Console under
Global IT Policies -> Server Policies -> Filters, any changes made
will apply to all existing users, as well as new users added from this
point forward.
...

HIGH AVAILABILITY SETUP
High Availability refers to the ability of a system or component to
limit or avoid disruption when a component fails.
Setting the NotifyLink Enterprise Server up with High Availability
provides a customer with redundancy should...

NotifyLink Enterprise Server:Two NLAirSyncRedirect filters appear in the IIS admin after upgrading from NLES 4.5.1 to NLES 4.5.2. Open the IIS admin, right click on Default Website, click Properties, then click the ISAPI Filters tab. Two NLAirSyncRedirec...

NotifyLink Enterprise Server:
When implementing a proxy environment into the NotifyLink Enterprise
Server Configuration.
First it is best to confirm what proxy information is being used.
You can do so by going into your servers Internet Explorer ...

NOTIFYLINK ENTERPRISE SERVER:
Problem: I want to implement an SSL certificate on the NotifyLink
server but I already have users set up and running with their devices
connecting over HTTP.
Solution: After implementing the SSL certificate the connection...

This information applies to NLES v4.6.0 servers that are running Update 5. Update 5 included a change that allows the maximum number of ResponseHandler threads to be configured in the registry. The default of 50 threads will perform well for most install...

Users are advised to install this Microsoft patch prior to or after an installation/upgrade to NotifyLink Enterprise Server (NLES) version 4.6.0. Run the Microsoft Visual C++ 2005 Redistributable Package (x86) patch from: http://www.microsoft.com/downloa...

Problem: The NotifyLink server has already been installed without the SQL Report and Disk Space Check jobs that are optional to install during the Messaging Component setup. The server was installed without these jobs and now you would like for these job...

Because of the following issues, it is recommended that Windows
security update KB2509553 not be installed on a Windows Server 2003
x64 box where _NotifyLink Enterprise Server (NLES)_ will be installed.
* If the Windows security update KB2509553 is in...

NOTIFYLINK ENTERPRISE SERVER:
The number of items in Email and PIM (Calendar, Tasks, Contacts)
accounts should be kept under the required limitations to maintain
functionality of NotifyLink. In addition to taxing a device's memory
capacity, accounts exc...

Question:
Using the NotifyLink On Demand solution with my ActiveSync device,
some email messages are missing from my device.
Answer:
There is currently an email size limitation of 6 MB set on our On
Demand systems. Any email larger than 6 MB will not ...

NOTIFYLINK ENTERPRISE SERVER:
See the link below for an Excel Spreadsheet of the default mappings of
the attributes for each supported Mail Server. These values can be
modified in the Administrative Web Console as needed.
The grayed out boxes mean tha...

On a NotifyLink Enterprise Server set up on a 32-bit Windows Server,
the registry values can be found under:
HKEY_LOCAL_MACHINESOFTWARENotify Technology Corporation
On a NotifyLink Enterprise Server set up on a 64-bit Windows Server,
the registry values ...

NotifyLink Enterprise Server:NotifyLink Enterprise Server error logging is intended to be used as a diagnostic tool by Technical Support staff. Files may be set to log varying degrees of detail as needed or logging may be disabled in accordance with secu...

NotifyLink Enterprise Server:Information: As of NLES 4.6 you can change the log name for each service. If you use .html as the extension for the filename, that service will log in HTML. If it is any other extension (i.e. .log or .txt), the service will ...

NotifyLink Enterprise Server:Issue: If you have created an exception to a recurring event and that exception is within the sync range (IT Policies -> Calendar Sync Settings) and you then move that exception prior to the lookback date, the event will no...

NotifyLink Enterprise Server:Information: If you have multiple servers running NLES services, you will have logs for each service on each machine, each containing only the cycles it was responsible for running.

ISSUE:
After too many unsuccessful attempts to log into the NotifyLink
Administrative Web Console or the Client Web Console, the login
credential dialog box will gray out and prevent you from making
further attempts.
SOLUTION:
Clear the cache on you...

NOTIFYLINK ENTERPRISE SERVER:
The Response Handler service is responsible for handling all device
commands from the device. Older data devices will send commands via
SMTP back into the gateway mailbox account. The ResponseMailClient
service will find th...

NOTIFYLINK ENTERPRISE SERVER:
The level of functionality of the NotifyLink product may sometimes be
limited by the features included (or not included) in the
Collaboration Suite software you are using. Check the product release
notes and the NotifyLink ...

Issue:
When using _NotifyLink_, I am only able to select 100 email folders to
synchronize with my device. I would like to sync more than 100
folders. Is this possible?
Solution:
It is possible. A value set in the NLES_IMAP4_POP3 database controls
this....

NOTIFYLINK ENTERPRISE SERVER:
If you change the IP or DNS address of your NotifyLink web component
server, the following updates will need to be made.
First, you must login to the web interface and select "Server
Administration", then select the "Messa...

Operating System: NotifyLink does not currently support any Non-English language Operating Systems. You must install all Windows Server versions in English or NotifyLink will not function properly at this time.

NOTIFYLINK ENTERPRISE SERVER:
_INFORMATION:_ NLES 4.6 has a 10 megabyte limit on an OTA load for any
PIM type (calendar, contacts or tasks). A load that exceeds this limit
will not be sent to the device. Depending on the debug log level you
have set for...

NOTIFYLINK ENTERPRISE SERVER:
This issue applies when the 'List of Recipients' option is selected in
Notification Format. If the total size of the recipient addresses is
greater than 2000 characters, the list is truncated in the NotifyLink
database. Thi...

NotifyLink Enterprise Server:Issue: NotifyLink handles recurring events by sending them to the device as a single event with a recurrence pattern. As such, if you create a recurring event on the server that begins in the past and give it a reminder, that...

Remote Lookup allows a user, from a registered device to do a ‘global' lookup for Contacts from an existing LDAP server. In order to be able to perform this Lookup, you will need to have NotifyLink configured for access into the LDAP Server. In order fo...

The LDAP Remote Lookup feature will return a different set of fields for contacts that are found depending on if the device is using the ActiveSync protocol or the NotifyLink device client. The ActiveSync protocol does not support all fields that are supp...

NOTIFYLINK ENTERPRISE SERVER:
This issue applies to replies and forwards sent from the device when
the original message is HTML. NotifyLink processes all messages on the
device in plain text. When a message is replied to or forwarded and
additional comm...

NOTIFYLINK ENTERPRISE SERVER:
An Error Code of 13 within User Statistics means that there is a
Gleaner Time out for this user. This means that this user may be
taking too long to process for mail. Items to look into include:
1) The synchronization of m...

NOTIFYLINK ENTERPRISE SERVER:
Problem:
When a user sends an email with an attachment through Apple Mail it is
not available to download on the device.
Solution:
This is an issue with IMAP formatting through Apple Mail. The format
of the message th...

If names other than the default names are entered for the trash or
sent items folder when setting up the Mail Server via the NotifyLink
Administrative Web console (Server Administration > Mail Servers >
Edit Mail Server), the folder(s) will be created in ...

NOTIFYLINK ENTERPRISE SERVER:
If you are seeing an error stating "Relaying denied" in the
ResponseHandler.log, the first thing to do is test the connectivity
between the NotifyLink Server and your SMTP Server. To do this,
complete the following steps, p...

Messages with a high or low priority sent from an Android device
using TouchDown are received with a normal priority. B1162
This is an issue with the method the mail server is using to process
the email importance header. It has been observed on the...

NOTIFYLINK ENTERPRISE SERVER:
Device to server SSL is has been fully tested and verified for the
following certificates on the NotifyLink Enterprise Server:
VeriSign/RSA Secure Server - More Information on acquiring a
certificate can be found at the fo...

The _NotifyLink Enterprise Server_ supports synchronizing two devices
with a single collaboration suite account (example: synchronizing an
iPhone and an iPad with one account). This configuration requires that
the user occupy multiple user seats on the No...

NOTIFYLINK ENTERPRISE SERVER:
Question: How do I fetch the Header and Body of an email through a
telnet session?
Answer: The following needs to be done from the NotifyLink server.
NOTE: After selecting the INBOX or folder, it should show how many
exi...

NOTIFYLINK ENTERPRISE SERVER:
Problem:
Occasionally there are times when a telnet test is trying to be done
and the results will exceed the size allowed by the buffer. When the
buffer is not large enough to hold all of the data being returned, the
data ...

The DeviceID changes each time an ActiveSync partnership is created
with the same device. Therefore in a situation where the ActiveSync
account is deleted and then created again on the same or a different
device, an administrator or the user must clear th...

NOTIFYLINK ENTERPRISE SERVER:
When you have a user that is going to be traveling outside of their
normal timezone be aware that you will need to modify the NotifyLink
server to reflect the timezone that the user is traveling to.
This setting should b...

Problem: You are unable to log into the admin console. The error you are receiving is: ERROR: Incorrect Login Information Solution: First you should obviously verify that you are using the correct user name and password. If you have confirmed that the cr...

Problem: When using a Super User username in the format of Domain\Username, email authentication is failing. Solution: Enter the Super User username with a double slash. The double slash is required to avoid issues with escaped characters.From the Notif...

Follow these guidelines to setup and run the NotifyLink Enterprise
Server (NLES) or NotifyMDM server (NMDM) on Windows Server 2008 x64.
ASP.NET 2.0, 32-BIT VERSION
For NotifyLink or NotifyMDM to function correctly in a Windows 2008
x64 or Windows 2012 e...

This issue has been known to occur when installing the NotifyLink
Enterprise Server (NLES), version 4.8 SQL Database Component on
Windows 2003 and Windows 2008 servers. The remedy is to install a
Microsoft Redistributable pack.
ISSUE:
ON NEW NLES 4.8 IN...

Installation of the NotifyLink SQL Database component (version
4.6.0) fails when the machine you are running the installer on is
Windows Server 2000 and accessing SQL Server 2008. The machine fails
to connect to the Microsoft SQL Server.
Solution:
...

1. Locate the WinHTTP Trace file in the Downloads section of this site. 2. The winhttptracecfqui.exe is zipped. Extract this file to the root of C:\3. Open cmd line and go to root of C:\ by typing "cd c:\" (without the quotes)4. Run the follo...

_Document last updated: October 23, 2015_
NOTIFYSYNC OR NOTIFYLINK DEVICE APPLICATION FOR BLACKBERRY
Listed below are the wireless device O/S versions currently supported
by the latest production releases of the _NotifyLink Enterprise Server
(NLES), a...