Comcast Email Down--Again

Comcast email is down again. This time there's a difference. Comcast is being quite communicative via Twitter

Back in October when Brian Heater and I wrote about Comcast's email problems we received over 200 comments. These, of course, from people with free time to comment because they couldn't send email... and Comcast, they weren't pleased.

Comcast email is down again. This time there's a difference. Comcast is being quite communicative via Twitter. Frank Eliason, Comcast's Director of Digital Care tweeting as "comcastcares" has been frantically letting anyone who asks (and many who don't), "There is an email server outage. Current ETR is 1:00 Eastern".

A little corporate voice is helpful to try and soothe the angst of paying customers like ApexMI: "Email down all morning.... Damn you comcast!!!!!" and srdll: "No email for over 24 hrs, I call 800-comcast and it says heavy vol - call back - AND HANGS UP??"

With Comcast promising a 1:00 PM EST service restoration I don't think we'll break our previous comment record. If Comcast misses the mark.... Good grief, a bad promise is worse than none.

Update: Comcastcares updated the status with: "Email Server Outage: Server company now says ETR of 2:00 Eastern I apologize." That deadline has now come and gone with no service. - Geoff Fox @ 2:15 PM EST

Update 2: At about 3:15 PM comcastcares tweeted: "I will be responding to everyone. Servers are back but some directories are being restored if you are not back should be momentarily." Three minutes later it was back to bad news: "Just received notice that others that were fixed are being impacted again. I am sorry for this trouble and agree unacceptable."

This implies whatever trouble there was is more deeply rooted than the server admins (tweets imply Comcast subs this out to someone else) thought. At this point it's safe to say the problem is TFN, which is certainly upsetting many. - Geoff Fox 3:28 PM EST