Compliance

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HESA website privacy policy

General

We want to protect the privacy of visitors to our website and of individuals who give us their personal details. Please read the following policy; it will help you to understand how we use personal data. We may change our privacy policy at any time without giving you notice, so please check it each time you visit this website.

Whenever you give us personal data, you are consenting to its collection and use in accordance with this privacy policy.

What personal data do we collect?

We log your Internet Protocol (IP) address in order to receive and send information from and to you over the internet.

When you register for any of our seminars or other services, make an enquiry, report a problem or order products or services from us, you may be asked to provide some personal data such as your name, home, business or billing address, telephone number, e-mail address, and credit or debit card number.

Please DO NOT send us any personal data about anyone else without first obtaining their express permission - for example, if you are registering colleagues for one of our seminars, please check with them first.

Cookies

How do we use your personal data?

We use your personal data to provide goods and services to you or your organisation, to let you know about other goods and services in which you may be interested, to inform you about changes and improvements to our website, and for direct marketing purposes (but we do give you the option to opt out of this).

We may also use your personal data to monitor the use of our website, to record traffic flows and to carry out research about our visitors’ and customers’ demographics, interests and behaviour. We do this to understand our visitors, customers and potential customers better.

When you give us personal data, those data may be sent electronically to servers anywhere in the world and may be used, stored and processed anywhere in the world, including countries outside the European Economic Area. (Bear in mind that many countries outside the EEA do not adequately protect your rights as a data subject.)

Whenever and wherever we collect, process or use personal data, we take stringent steps to ensure that it is treated securely and in accordance with our privacy policy.

To whom might we disclose your personal data?

We may pass your personal data to anyone who needs those data in order to fulfil your requests for our goods and services (ie, we use the Royal Mail to deliver our products: in doing so, it is unavoidable that we give them your address), or to validate any payment details you give to us (we use a company called Realex payments, based in Ireland, to do this). Some of these people may be located outside the European Economic Area (EEA).

Except as set out above, or when we are obliged to do so by law, we do not pass ANY data on to third party companies for marketing or any other purposes. You will never receive third party marketing emails or spam as a result of any dealings with HESA.

Direct Marketing

HESA operates an opt-out system for direct marketing. On any electronic form you use to contact HESA, we will give you the option to opt-out of receiving any marketing information from us.

You may at any time contact HESA to request that we do not send you any marketing information, although we are committed to NOT sending out too many marketing emails, and only when we feel that the customer would have a genuine interest in the information provided. We do not, and never will, engage in spamming.

Links

Our website contains links to other websites. We are not responsible for the privacy practices or content of other sites. We encourage our visitors to be aware when they leave our website, and to read the privacy policy of other sites that collect or use personal data. This privacy policy applies only to personal data collected by HESA.

Security

Unfortunately, no data transmission over the internet or any other network can be guaranteed as 100% secure, but we take appropriate steps to try to protect the security of your personal data.

Further information

Individuals have certain rights of access to their personal data. More information on this can be found on the data protection page .