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GENERAL INFORMATION

IF YOU LIVE IN THE UK AND HAVE PLACED AN ORDER WITH CHATLEYS USING OUR ONLINE WEBSITE, THEN WHY NOT TAKE ADVANTAGE OF OUR FREE DELIVERY SERVICE WHEN YOU SPEND £50 OR MORE?

Any orders which you make will try and be dispatched within three working days (not including UK Bank Holidays) from the date the order was placed. If any delays occur during transit then this may not be a fault of Chatleys, but rather the courier service. Chatleys will not be responsible for any losses, damages, costs, charges or expenses caused by any delay in the delivery of the items.

If you have not received the items within 28 days then you may contact the company by email where you can then quote your reference number and then proceed to cancel that order. The company will refund any money paid out to you in relation to that order.

We do not send out part deliveries, we only send out complete orders.

SHIPPING

Here at Chatleys we are able to accommodate any purchases you make and deliver to all destinations throughout the UK and internationally. Below you will find all the information you need with regards to deliveries, with details including: price, due date, delivery options and relevance.

ALL DELIVERIES OVER £4.50 WILL BE SENT USING A TRACKED SERVICE. ALL EXPRESS DELIVERIES WILL REQUIRE A SIGNATURE UPON RECEIPT

UK DELIVERIES

FREE (ON ORDERS OF £50 OR OVER)

Royal Mail Tracked 24 / Royal Mail Tracked 48 / Parcel Force

All orders that are equal to the price of £50 or more is a tracked service.

Please allow up to 3-5 working days for delivery.

(If the orders you have placed weigh in excess of 1KG or you have multiple large items, we will use Royal Mail Tracked 24 / Royal Mail Tracked 48 / Parcel Force for these deliveries.)

£1.99

Royal Mail

Please allow for up to 3-5 working days for delivery.

This option is available on orders below £10.

£4.50

Royal Mail Tracked 24 / Royal Mail Tracked 48 / Parcel Force

On orders where the total value costs between £10 and £49.99 will be a tracked service.

Please allow up to 3-5 working days for delivery.

(If the orders you have placed weigh in excess of 1KG or you have multiple large items, we will use Royal Mail Tracked 24 / Royal Mail Tracked 48 / Parcel Force for these deliveries.)

£5.99

Express Delivery

All orders that are taken before 3pm between Mon-Thurs will be despatched the same day. Orders received on Friday will be despatched same day for Monday delivery. Excludes Saturday delivery and Bank Holidays. Next Day orders taken on Saturday and Sunday will be despatched Monday for Tuesday delivery.

If for any reason you are unhappy with your items and wish to return them you must do so within 14 days of arrival in order to get a full refund. All items must be returned in new condition with all packaging and tags included. We only refund post charges on faulty items or products that have been damaged during shipping. We advise that all returns are sent using a traceable method in order to insure yourself in the event it becomes lost or damaged in transit.