The clinic [West Virginia University Center for Reproductive Medicine] is small and friendly. I know both doctors and all of the nurses. I don't even have to sign in because they all know who I am, my history, and what I am going through. They are caring and compassionate...IVF cycle (transfer and retrieval) $5500 IUI's $400 Ultrasound $150.

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Age

35 - 36

Treated

2015 - 2016

Success with this Doc

Yes

Race

—

Income

$50K - $99K

Occupation

Teacher

Order & Number of Docs Seen

3rd of 3 Docs

Treatment

5 IUI, 3 IVF

Diagnosis

Diminished Ovarian Reserve, Endometriosis, Uterine Fibroids

8

Describe your experience with West Virginia University Center for Reproductive Medicine.

The clinic is small and friendly. I know both doctors and all of the nurses. I don't even have to sign in because they all know who I am, my history, and what I am going through. They are caring and compassionate.

During treatment, did you feel like you were treated like a number or a human?

Dr. Horowitz is pretty no nonsense but he knows my back history. He gets very details with the history. He plans his treatments around me as a person and not just statistics. He also talks about his own experience with iVF which was helpful to me.

Describe your experience with your nurse.

Karen is wonderful. She is very organized and either knows the answers to my questions or gets them soon. If I e-mail her I have the answer within a few hours. She calls back right away as well. She gave me her cell phone so I can call at any time.

How was your experience with Gary Horowitz?

Dr. horowitz is no nonsense. He likes to tell what he knows, how he knows it, and explain how he went through iVF as well so he knows what it is like. He gave me his personal cell phone number and when I called he called me back the very next day. It was nice to be able to speak with him directly when I needed too. Every time we talked about a plan he went over my previous data, drew me some diagrams, gave me the options, then handed me the paper.

What one piece of advice would you give a prospective patient of Gary Horowitz?

Ask questions because he will be happy to answer them.

Describe the protocols Gary Horowitz used in your cycles and their degree of success.

My first IVF cycle with him we did Follistim, Menopur, and Ganarelix. He put me on a higher dose of Follistim because of my low AMH level. He said while my levels were extremely low, my AFC was decent at 12 so we could still do IVF. He wasn't ready to go to donor eggs.
My second cycle we tried estrogen priming with Follistim, Menopur, and Ganarelix. He added in the estrogen to try and get more eggs mature since the first round we retrieved 10 but only 5 were mature. It worked as 10 were retrieved and 8 were mature this time.

Describe the costs associated with your care under Gary Horowitz.

IVF cycle (transfer and retrieval) $5500 IUI's $400 Ultrasound $150

8

Doctor

Gary Horowitz

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

8

Clinic

West Virginia University Center for Reproductive Medicine

Morgantown

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

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9

Age

34 - 35

Treated

2014 - 2015

Success with this Doc

Yes

Treatment

5 IUI, 3 IVF

Diagnosis

Endometriosis, Unexplained

9

The clinic [West Virginia University Center for Reproductive Medicine] is very small. There are only 2 doctors. There are about 6 nurses. I like it here because everyone knows me. When I walk in I don't even have to give my name because they know who I am. I'm a person and not a number. The lab is small and there are only 2 people in the lab. The lab people are both very nice. I know everyone in the place which makes me feel very comfortable.

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Age

34 - 35

Treated

2014 - 2015

Success with this Doc

Yes

Race

—

Income

$50K - $99K

Occupation

Teacher

Order & Number of Docs Seen

2nd of 3 Docs

Treatment

5 IUI, 3 IVF

Diagnosis

Endometriosis, Unexplained

9

Describe your experience with West Virginia University Center for Reproductive Medicine.

The clinic is very small. There are only 2 doctors. There are about 6 nurses. I like it here because everyone knows me. When I walk in I don't even have to give my name because they know who I am. I'm a person and not a number. The lab is small and there are only 2 people in the lab. The lab people are both very nice. I know everyone in the place which makes me feel very comfortable.

During treatment, did you feel like you were treated like a number or a human?

Dr. Toffle recognized me at my appointments and knew my history. He understood what we wanted and didn't treat me like a number. I had a missed miscarriage when I was with him and he wanted to schedule it for Friday but my brother was getting married so he changed his entire schedule to do it that day.

Describe your experience with your nurse.

Karen is wonderful. She gave me her direct line, her e-mail, and her personal cell phone. She answers my e-mails within a few hours and my phone calls as soon as possible. She was even on vacation once and wrote me back to tell me she'd write when she was back. She's very professional and always gets me any answers I need.

How was your experience with Roger Toffle?

Dr. Toffle was very straight forward about my treatment. He would draw me a diagram of anything we were doing and list all of the options. He would then give me this paper to take home. At my appointments I always saw him and not a tech or a nurse. He was caring and compassionate. When my cycles didn't work he was sympathetic. I went to him just for monitoring first and even though he wasn't doing my actual medical cycles he still cared about how I was doing and checked in on me.

What one piece of advice would you give a prospective patient of Roger Toffle?

Go to him soon as I think he'll be retiring soon.

Describe the protocols Roger Toffle used in your cycles and their degree of success.

We did Letrozole instead of Clomid on my IUI because I had 3 failed Clomid IUI cycles. I couldn't do IVF until the summer so he said it wouldn't hurt anything to try Letrozole and do IUI's with that.

Describe the costs associated with your care under Roger Toffle.

Monitoring ultrasound were $150, IUI's were $400

8

Doctor

Roger Toffle

Communication

Compassion

Explained risks

Adaptability

Frequency seen during appointments

9

Clinic

West Virginia University Center for Reproductive Medicine

Morgantown

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

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10

Age

27

Treated

2016

Success with this Doc

?

Treatment

1 IVF

Diagnosis

Recurrent Pregnancy Loss, Other

10

I later miscarried...From there, I received several calls of sympathy from the staff [at West Virginia University Center for Reproductive Medicine]. They've been so compassionate along the way. Hugging and consoling. Making me feel as though I'm more than just a patient...We paid for the ivf and frozen embryo transfer all at one time. The cost was $15,300. In addition, we paid $3,000 to reprogenetics for our pgd testing...They are very organized clinic. Everyone truly cares about your wellbeing and is looking at every avenue to make sure that you have a success ful pregnancy and live birth.

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Age

27

Treated

2016

Success with this Doc

?

Race

European

Income

$50K - $99K

Occupation

Teacher

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

1 IVF

Diagnosis

Recurrent Pregnancy Loss, Other

10

Describe your experience with West Virginia University Center for Reproductive Medicine.

They are very organized clinic. Everyone truly cares about your wellbeing and is looking at every avenue to make sure that you have a success ful pregnancy and live birth.

During treatment, did you feel like you were treated like a number or a human?

We had several consultations with Dr. Horowitz. Even after we failed to have a normal embryo after PGD Testing, he brought us in and went through what had happened, and what we can improve on. He also went through and throughly explained what he thought were our best options the next time we tried IVF.

Describe your experience with your nurse.

The nursing staff at why reproductive clinic is incredible. I started going there in April 2016 after my second miscarriage. At first Dr. Toffle was in charge of my case. He ruled out several different causes to what could be leading to my infertility. In June 2016 I fell pregnant again. I was taking progesterone supplements at the time, because he thought this could have been the reason for my miscarriage. I later miscarried July 27. From there, I received several calls of sympathy from the staff. They've been so compassionate along the way. Hugging and consoling. Making me feel as though I'm more than just a patient.

How was your experience with Gary Horowitz?

Dr. Horowitz was relatable and compassionate. He throughly explained all treatment processes, risks, and outcomes. He took his time during each visit to ensure that my husband and I knew what would be happening next. I couldn't ask to be under a better doctor's care.

What one piece of advice would you give a prospective patient of Gary Horowitz?

He speaks quickly. So just ask him to repeat something if it isn't clear at first.

Describe the protocols Gary Horowitz used in your cycles and their degree of success.

I'm not sure at the current time. He did tell me that a few of my eggs were not as mature as the numbers stated. A few of them were in the M1 stage. That during our next round he would add estrogen to my early Med list to help drive some of those eggs to maturity.

Describe the costs associated with your care under Gary Horowitz.

We paid for the ivf and frozen embryo transfer all at one time. The cost was $15,300. In addition, we paid $3,000 to reprogenetics for our pgd testing

10

Doctor

Gary Horowitz

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

West Virginia University Center for Reproductive Medicine

Morgantown

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

– Read less

10

Age

26 - 27

Treated

2015 - 2016

Success with this Doc

Yes

Treatment

3 IUI, 1 IVF

Diagnosis

Endometriosis, Unexplained

10

All of the nursing staff [at West Virgina University Center for Reproductive Medincine] were very friendly and compassionate. The nurse coordinator was always available via phone, email, and text...IUIs approximately $700 (including meds from pharmacy) IVF with Fresh Transfer approximately $8,000 to $9,000 Frozen Embryo Transfer approximately $3,200 Embryo Freezing $500 for 1 year

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Age

26 - 27

Treated

2015 - 2016

Success with this Doc

Yes

Race

Other

Income

$0 - $49K

Occupation

—

Order & Number of Docs Seen

1 Doc Seen

Treatment

3 IUI, 1 IVF

Diagnosis

Endometriosis, Unexplained

10

Describe your experience with West Virginia University Center for Reproductive Medicine.

Strengths: The providers and staff at this clinic are friendly, knowledgeable, understanding, and very professional. The clinic is a small and private setting, which made me feel more comfortable. Also, the egg retrieval and transfer is done in the clinic, so you do not have to go to a separate facility.
Weaknesses: Parking at the clinic was sometimes difficult, as the parking lot is small and shared with another clinic.

During treatment, did you feel like you were treated like a number or a human?

Dr. Rowan and his staff have always treated me very well.

Describe your experience with your nurse.

All of the nursing staff were very friendly and compassionate. The nurse coordinator was always available via phone, email, and text.

How was your experience with Shon Rowan?

Dr. Rowan is very friendly and is great at explaining the process of fertility treatments. He gets right to the point and doesn't encourage false hope. I appreciate that he always gives me the pros and cons of a treatment.

What one piece of advice would you give a prospective patient of Shon Rowan?

I would tell a prospective patient that Dr. Rowan gets right to the point about your diagnosis and treatments options. He will also give you all of your treatment options and the pros and cons of each.

Describe the protocols Shon Rowan used in your cycles and their degree of success.

We tried natural cycles, timed intercourse, timed intercourse with Clomid and Femara, IUIs with Clomid and Femara, and IVF. Our one and only retrieval and transfer resulted in the birth of my son.

Describe the costs associated with your care under Shon Rowan.

IUIs approximately $700 (including meds from pharmacy)
IVF with Fresh Transfer approximately $8,000 to $9,000
Frozen Embryo Transfer approximately $3,200
Embryo Freezing $500 for 1 year

The nurses are top-notch at this office [West Virginia Center for Reproductive Medicine] . They are so kind and take the best care of the patients. They are there to cry, laugh, joke and support everyone and they legitimately care...There were some delays from lab results one time....they are human so this oversight didn't upset me. I called in, they apologized and we moved on...The clinic is private, clean and perfect for the practice.

Describe your experience with West Virginia University Center for Reproductive Medicine.

The clinic is private, clean and perfect for the practice.

During treatment, did you feel like you were treated like a number or a human?

He legitimately cares about his patients and their outcomes.

Describe your experience with your nurse.

The nurses are top-notch at this office. They are so kind and take the best care of the patients. They are there to cry, laugh, joke and support everyone and they legitimately care.

What specific things went wrong at this clinic?

Failed to call with results

How was your experience with Roger Toffle?

It took a little time for me to adjust to his bedside manner, but with time, I truly saw what an amazing doctor he was. During my miscarriages, he took amazing care of me. I feel like he is a conservative doctor and doesn't try to move straight to the expensive and risky fertility treatments.

What one piece of advice would you give a prospective patient of Roger Toffle?

He is in the process of retiring, so this won't really apply.

Describe the protocols Roger Toffle used in your cycles and their degree of success.

He was big on using pills, tracking ovulation and using ultrasounds to track eggs/activity. He always made room in his schedule for any needed appointments.