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CarGurushttps://www.cargurus.com

Gary

Jul 29, 2017

Went went to dealer won't go back try to get a 2010 Dodge Charger for $6,500 they couldn't help me but they could put me in a brand new vehicle that I didn't want I wanted the charger they didn't want to help me on the charger they wanted to put me in a new vehicle wasn't trying to help me at all tell him I didn't want to go in debt on a big purchase like that but they insisted didn't want to help me with the charger unprofessional worse experience ever that car lot

I found the vehicle on CarGurus, and it was exactly what we were looking for. My wife and I went to the dealership to test drive the vehicle. They were very pleasant, and the vehicle was as advertised. We came back after work the same day to finalize the purchase. There was no pressure, and we were able to get in and out quickly with all the bases covered. They worked with us on the pricing, too. I would recommend them for future purchases.

They confirmed my appointment then allowed me to waste my time by driving an hour and a half , then had me fill out a credit application only to tell me they didn't have the vehicle. If felt as if the vehicle was a ploy to get me in the door so they could try to sell me another vehicle. Don't waste your time with this dishonest dealership

Response from Carriage Nissan:

Sean, we are sorry to hear about your experience at Carriage Nissan. There was some miscommunication on our part regarding the status of the vehicle you came in for, it is against our company policy to misrepresent the status of a vehicle to a potential customer. We apologize for this and hope to improve so it does not happen again. Thank you

CarGurushttps://www.cargurus.com

William

Jun 8, 2016

Dealer never responded, and even when we went to the lot we could not get help

Response from Carriage Nissan:

Hi William,We sincerely apologize that you have not received adequate follow-up until this point. We would like the opportunity to review your concerns further, if you can please provide us with more information. At your earliest convenience, please send us an email at WeCare@CarriageAutoGroup.com, and a member of our Management team will be in contact as soon as possible.

This is the worst car experience I have ever had! These people DO NOT COMMUNICATE INTERNALLY!! After realizing the truck I was interested in was only a 4 cylinder...I e-mailed them the very next day and explained I was no longer interested. They kept e-mailing and calling for a week! At one point, after numerous calls, I answered and asked the lady if she even talked to the person who handles e-mail sales (who would have received my e-mail) and she simply responded 'no I didn't.' Many of the other reviews for this dealer implied the same bothersome process by the employees there. DO NOT DEAL WITH THIS BUSINESS UNLESS YOU JUST LIKE BEING HARRASSED!

Response from Carriage Nissan:

Doug, we are very sorry to read about your experience and apologize for the miscommunication that you feel happened when you were shopping for your next vehicle from us. We take these comments seriously and our executive team will be looking at it to see what we can do to make sure this does not happen again. If you have any other important information or even the email chain you would like to share with us to help, please send it to wecare@carriageautogroup.com. Thank you

Response from Carriage Nissan:

Hey Tina, we are sorry that you felt your experience at Carriage Nissan could have been better. We take customer service and your experience very seriously and want to get to the bottom of your concerns. If you could send an email to wecare@carriageautogroup.com our executive management will take a look at it and get back to you. Thank you

CarGurushttps://www.cargurus.com

STEFAN

Aug 6, 2015

Sold the Jeep but never called to inform us so
we drove over 50 miles to the dealership to get
the bad news!

Response from Carriage Nissan:

Stefan, we apologize for the inconvenience but unfortunately without putting any sort of deposit on a used vehicle there is no way for us to hold it. In this case someone came in to purchase it before you arrived. You are right we should have called to inform you but due to our processes there was not enough time between when it was sold and when you came in to have done so. We will take a look at this and try to improve so this does not happen again. Thank you and have a wonderful day

Response from Carriage Nissan:

Hey Randy,

I am disappointing to hear that you did not have a good experience at Carriage Nissan. In regards to your comments, we stand by our best prices and if we were unable to come down it is because it would not be a wise business decision. There are many vehicles we will negotiate on price, however there are some that are priced as competitive as possible at the given moment. Fortunately there are other dealerships who can compete for your business.

Thank you and have a wonderful day

CarGurushttps://www.cargurus.com

James Marsden

Dec 24, 2014

This was the car I wanted the
most. I don't have a ride, they
offered to come and pick me up.
Ofcourse that sounds great, but it
also sounds like a trap that
obligates me to make a purchase
or I'd be stuck 40+ miles away.
I really wanted to check this car
out.

Response from Carriage Nissan:

Hey James,

Sorry to hear that you thought our offer to pick you up was a trap, we truly do our best to deliver an exceptional customer experience and this was simply a sincere effort to help. Best of luck finding your vehicle and if there is anything else we can do to help please let us know.

Thank you

CarGurushttps://www.cargurus.com

Kyra

Nov 28, 2014

they responded very quickly and followed up with me through calls and emails. Very nice and were willing to work out good deals with me

Response from Carriage Nissan:

Hey Kristin,

This is Sharon Seiter at the Customer Relations department at Carriage Nissan. We highly value our attention to detail and ability to satisfy the needs of our customers so I am very upset to see your review. If there is anything else we can do or if you would like to let management and the owner know about your visit could you please send an email to wecare@carriageautogroup.com so we can review it?

Thank you very much and I hope you have a wonderful day

CarGurushttps://www.cargurus.com

Nikki

Jun 5, 2014

Way too many phone calls and emails. Felt absolutely attacked -
didn't even get a chance to call or email back before I got two or
three new emails and voicemails. Would have liked a little more
patience and a lot less phone calls.

Response from Carriage Nissan:

Hey Nikki,

This is Sharon Seiter from the customer relations department at Carriage Nissan and I am very disappointed to see your review. We certainly apologize for coming across as a little too 'intense' early on the the process and understand that is not the best way to be in every case. Whenever a customer asks for more information on a particular model we send them a customized equote as well as a quick email so they know the request has been received and after a phone call to see how we can assist you. Again we apologize and if there is anything else we can do for you please send us an

This is Sharon Seiter from the customer relations department at Carriage Nissan and I am very disappointed to see your review. We certainly apologize for coming across as a little too 'intense' early on the the process and understand that is not the best way to be in every case. Whenever a customer asks for more information on a particular model we send them a customized equote as well as a quick email so they know the request has been received and after a phone call to see how we can assist you. Again we apologize and if there is anything else we can do for you please send us an email to wecare@carriageautogroup.com and we'll do our best to exceed your expectations.

This place made me so mad. I spoke with a salesman a week before we
went. We drove 3 hours and stayed in a hotel over night. I called that
morning to confirm the car was still there. I asked for the salesman that I
already spoke with and he told me that he was " to busy to look, I could
help my self and look on their website." I looked on the website and
couldn't find it and didn't want to drive another hour to the dealership if it
wasn't there. I called back and asked another salesman if they still had
the vehicle and he just took my name and told me Shane(the salesman I
already spoke with) would call me back and help me. That was after I
already to him that Shane wouldn't help me and I was irritated. All I
needed was to confirm the vehicle was there before we drove another
hour and no one had the time to help us. Well he it's been a week and he
never returned the call.We ended up driving to Used Imports Auto and got
a much better deal and they were very attentive.