Customer Service RepresentativeGFI Software

THIS JOB HAS EXPIRED

Job Title: Customer Service Representative Reports to: Customer Service Manager Job Summary: The Customer Service Representative provides initial pre-sales information for customer inquiries received via the telephone and email. Assesses nature of customer questions and may resolve simple and basic questions. For more complex queries or quoting requests, moves customer to appropriate internal resource. Primary Roles and Responsibilities:
Handle incoming customer phone calls/emails by responding to and resolving customer inquiries/issues.
Answer incoming customer calls and record detailed, sometimes technical messages.
Ensure all customer queries are answered or correctly routed for handling.
Maintain log of changes that need to be made to customer database.
Ensure that the customer changes are routinely routed to the person responsible for updating the customer database.
Qualifications:
Familiarity with GFI product lines.
Ability to accurately gather and record data.
General knowledge of customer service practices and procedures.
General knowledge of office procedures and good PC, word processing, and typing skills.
Communication:
Strong telephone and communication skills required.
Education / Experience:
High School diploma or equivalent required.
Previous customer service experience required; minimum 18 months to three years previous customer service experience preferred.
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