Share 'Perception: The Service Technician'

It was not too long ago that the HVAC Service Technician took great pride in representing the company he or she worked for. They would be at work early, enthusiastic for the day ahead; helping the elderly without heat first after the big snow storm. They would answer their emergency calls within minutes after the noise of the dreadful beeper, and later cell phone. It only took about five minutes,…