GetHuman-educatno's customer service issue with Amtrak from October 2018

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The issue in GetHuman-educatno's own words

We traveled Oct **- the **th **** via Your Roomett Sleep accommodations. It was over ** hours, we chose to have the rail experience vs My flying or Cruising. But The DINING experience was subpar & Very Disappointing. Amtrak SERVICES FOODS IN A BOX. YOU DO NOT HAVE THE ENJOYED AMENITIES OF DINING FULL COOKED FOODS SERVICE. I FLEW FROM ORLANDO *AM LANDED INTO OHARE, TOOK THE TRAIN TRAVEL AND WAS ISSUED A BOX MEAL. PLEASE CHANGE THIS BACK TO "FULL DINING, FULL SERVICE LOUNGE EXPERIENCE, THIS IS FIRST CLASS AMENITIES, WHEN TRAVELING RAIL, FLYING & CRUISING. YOUNG & OLD FIRST CLASS PATRONS. I HEARD SO MANY COMPLAINTS WHEN I AND OTHERS RECEIVED THE BOX AND HAD TO DINE OUT OF THE BOX. PLEASE SHARE WITH THE NEW CEO FROM DELTA , MR. ANDERSON.

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