John Radford, West Yorkshire, May 2013

John was hit from behind by an elderly female driver. John was thrown into the air and landed on the pavement. He spent two days in hospital with a chipped vertebra, bust rib and concussion.

After John was discharged from hospital he found a note in his bag from the police with what appeared to be the driver’s car details and home address. The note did not, however, contain a police contact number or case number. The attending police officer spoke to John on the phone a few days later and said that the driver’s insurance would ‘sort it out’ so it was not in the police’s interest to get involved. The police decided to take no further action.