• Bachelor’s degree in Healthcare, Business or Bio-engineering required; some graduate level courses in management preferred.

Experience requirements

• Minimum of 5-7 years of management experience. • Must have strong experience with budgetary control processes.

Qualifications

• Must be at least 21 years of age.• Must have a valid Texas driver’s license, proof of insurance, and an acceptable driving record.• A current licensed RN, PA-c or CSFA is preferred.• Must be CTBS certified or test during the next available exam cycle.• Must be team-oriented with the ability to lead by example. • Must have strong computer skills and knowledge.• Strong working knowledge of databases and Microsoft Office software.• Strong attention to detail and ability to manage multiple, complex projects simultaneously.

Responsibilities

• Oversee and direct Tissue Donor Services operations including development of goals and objectives designed to enhance and increase donation and recovery of allograft tissues. • Direct marketing, forecasting and monitoring of donor service relationships with donation and processing partners to further continued development. • Develop and implement strategies to increase tissue donation service areas. • Work closely with the COO regarding strategic business planning, budget and profitability targets. • Provide Executive Management with analysis reports for trends in donor services market. • Operational oversight and collaboration with Accounting department for accounts payables and receivables. • Oversight of Tissue Donor Services operations outcomes in family services, surgical recovery, donor records, partner/hospital development and quality processes including training programs. • Manage contract development, negotiation, and execution for services provided by and to Tissue Donor Services. • Provide leadership and direction for reporting staff in evaluating, coaching, and counseling employees. • Provide departmental SME guidance for operational compliance with applicable industry standards, local, state and federal laws and regulations. • Ensure that the highest levels of service and professionalism are exhibited throughout the organization and provide oversight to messaging that is distributed in the community or to donation partners. • Ensure and maintain the highest levels of customer service for internal and external customers at all times.

Skills

• Ability to make sound judgements and decisions. • Ability to meet assigned timeline tasks as required. • Ability to handle difficult situations and deal with sensitive and highly confidential information. • Ability to work independently to meet deadlines and timetables. • Ability to assimilate information and draw reasonable conclusions.