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Martin read out a question from viewer Theresa: “My partner checked eligibility and the first screen said eligible.

“The second screen then said not eligible. He clicked to request a review and it said this would be looked at at the end of May. Will this stop my application, having requested a review?”

Mr Harra responded: “When we opened the eligibility checker last week, we still had some last bits of data to load up, and that does mean a small number of people may have got a change in that decision.

“People should fill in the review form and we will double check and get back to them before the end of this month to confirm whether they are eligible or not.”

He added: “Everyone who is eligible should have heard from us by now, as we have been texting, emailing and writing to people.

“But if you haven’t heard from us, and you do believe you may be eligible, go online and use the eligibility checker.

“If it says you are not eligible, but you can’t understand why, read the guidance, and if you still can’t understand, get in touch with us and we will double check your case. If you are ineligible, then we will explain why.

“So far, we have checked thousands and thousands, and we have only found one anomaly.”

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