Better customer service. Today.

TylerNet Customer Management

ACCESS DATA QUICKLY

Pull up information for existing customers in seconds. Or quickly create a new customer on the fly. Provide a personalized and speedy in-store experience.

KNOW BUYING HABITS

Know the products your customers like to buy and when they like to buy them. With this information, you’ll make better inventory and pricing decisions.

ENCOURAGE LOYALTY

Providing a quick, consistent, and personalized sales experiences in your store leads to happy customers. Ones that come back again and again.

All purchases in one place.

View all transactions for a customer on a single screen. Item information, including price, serial number, and delivery date provide the full story of the purchase. Also view the terms and expiration date of the manufacturer’s warranty and any extended warranties.

Valuable customer data in an instant.

View complete demographic information: name, address, phone number(s) and email address. If you don’t know a customer number, find it seconds using the customer’s name, an item number, or a serial number. You can also access customer information in TylerNet’s Point of Sale and Service apps, and make changes to it on those screens.

Track interactions.

With TylerNet’s Customer Call Log, keep a record of calls or other communications related to a specific purchase. Your customers will appreciate the chance to offer feedback on the service they received at your store.

SMARTCONNECT

A Simple Way to Text Your Customers

To keep customers coming back, you must create emotional connections. Staying in frequent contact, rewarding them for loyalty, and listening to their thoughts are all part of this process. In 2020, the easiest way to make these connections is with text messaging.

*SmartConnect is purchased separately from TylerNet and is powered by FanConnect.

“We have been in business for over 30 years, and we have survived this long because of our service to our customers. Tyler’s service and guaranteed satisfaction reminds me of our company, and we look forward to working together with Tyler for the next quarter century.”

Mike Rowlandson, President, Bianco’s Supercenter, Sudbury, Ontario

See how it works.

Schedule a personalized demo with one of our experts to learn more how TylerNet can help your company.