General Info

Chalk is a bright and unique concept store devoted to providing quality products designed specifically for kids. As well as online, we have a beautiful store in Yarraville, Victoria so you will always have somewhere to see our products or get advice, and we've been around for over 14 years, so shop with confidence...

to place your order

The most popular way to place your order is via this website. It’s an easy and secure way to shop. We understand that shopping over the internet isn’t for everyone, so you can order in any of the following ways:

online - Place your order by completing the easy to follow checkout procedure. All the information you provide is scrambled and payment is via Paypal to ensure your security. This website and your credit card details are protected by SSL (Secure Socket Layer) AES 256 Bit High-Grade Encryption to ensure that your details are not available to any unwanted third party.

by email - Send us an email letting us know what you would like to purchase and your preferred method of payment.

by telephone - If you have specific questions or just prefer to speak to someone then please give us a call to place your order on + 61 3 9314 8686

All orders are shipped within 48 hours. Should there be any delay with your order we will notify you immediately.

payment

Prices are quoted in Australian Dollars. We accept payment by Visa & Mastercard through Paypal. If none of these options suit you please contact us to discuss an alternative method of payment.

pricing policy

Prices include 10% GST as required by Australian tax law.

International customers are not charged GST. The tax amount will automatically be taken off the total of your shopping bag once you tell us that you are from overseas in the personal details section of the shopping cart.

Prices may be changed at our discretion and without notice.

Delivery

We know it’s important to you to receive your order quickly and in great condition.

For deliveries in Australia we use Australia Post Parcel Post. This means that deliveries to all major cities will be received within a couple of days of placing your order. Australia Post is fast and reliable. If you would like us to send your parcel overnight please select the Express Post option available during the checkout process.

For deliveries outside Australia, we use Australia Post Airmail. Delivery will take 10-15 days to most places.

In our experience, 99% of orders arrive safely at their destination. However, sometimes for reasons beyond our control, parcels are lost in the post. If you do not receive your purchase within 14 days please contact us. We will try to locate your goods or we will re-send the package.

Delivery Charges

Australia
Flat rate of $8.95

International
Flat rate of $37.95

If you would like insurance for international shipping please let us know and we will send you a quote for guaranteed delivery overseas.

We double check all items before they are sent to ensure that the goods are not faulty and that the details of the order are correct. If for some reason you are unhappy with your purchase then please contact us

In the unlikely event that an item you ordered becomes unavailable we will contact you to arrange a refund or credit. Alternatively, it may be possible to place the items on back order.

faulty goods

If something you purchased from us is in some way damaged please contact us to arrange a replacement or refund. We will also cover any additional postage costs. Refunds will be given for the purchase price of the item including the initial postage cost.

exchanges

Please select carefully. We have taken great care to present images of our products which are true to life but please be aware that the colours of products may vary slightly on different computer screens.

If for some reason you have changed your mind, or you are unhappy with your purchase due to the size, colour or if the product just isn’t what you expected, then we will exchange it for you. The following conditions apply:

You must return the goods to us within 14 days of delivery

The goods must be received by us in their original condition. They must be unused, unwashed, with their packaging and tags intact

We will not refund the original postage charge

Re-delivery of the exchanged goods will be at the customer’s expense

Returns should be posted to:

Chalk

85 Anderson Street

Yarraville, Vic 3013

Privacy

Chalk respects your privacy and as such your personal details will be kept safe and confidential and will not be disclosed, exchanged or sold unless otherwise required by law, and will only be used to process your order.