Help Article

Before June 30th, 2018 PayPal is requiring all account users to update their browsers to remain compliant with new security standards. You will not be able to access your PayPal account after June 30th if your browser isn’t updated. Learn how to upgrade your browser.

Ask the Community

Can multiple users be linked with a single PayPal Here account?

Yes. You can set up permissions for this within your PayPal account on paypal.com or on your mobile device. All funds from sales made by staff or volunteers are available in your one PayPal account. To order more readers, call PayPal Customer Support at 1-877-569-1136 or pick them up from one of our retail partners.

Yes. You can set up permissions for this within your PayPal account on paypal.com or on your mobile device. All funds from sales made by staff or volunteers are available in your one PayPal account. To order more readers, call PayPal Customer Support at 1-877-569-1136 or pick them up from one of our retail partners.

We’re sorry, the page you’re looking for is no longer available. Please try your search again in our Help Center if you have a question or want to contact us.

Related Articles(1-5of19)

How do I add users to my PayPal account?*Manage Users is only available to customers with a Business account. You can use your PayPal Business account to add users to your account, create multiple logins and access levels, and assign specific privileges so your employees can complete tasks for you. This PayPal feature lets you give How do I create, edit, or delete PayPal powered by Braintree User Roles?Creating Users and Roles allows you to manage who can access your Control Panel. You can also create different roles that restrict or allow access to certain functionalities. For example, you might have a member of your team that only needs to look at customer information but should I've been using PayPal, but don't have a PayPal account, how can I get my receipt and transaction details?When you send a payment using PayPal, you receive an email receipt. In that email, click the "Save My Information" link. This will enable you to sign up for a PayPal account. After you sign up for a PayPal account, you can view all your transactions in your account’s Activity page What is PayPal MultiOrder Shipping?The PayPal MultiOrder Shipping tool allows sellers to print up to 50 labels together. For sellers shipping a larger volume of items every day, PayPal MultiOrder Shipping is faster and convenient option. Currently, PayPal MultiOrder Shipping is supported for all US Domestic Labels. Merchants can purchase USPS labels Venmo paymentsVenmo is a social payments service used by millions of people to make and share payments with friends, family, and select approved businesses. It’s similar to PayPal, but is unique in that Venmo allows users to share and like payments and purchases through a social feed. The service What is the PayPal Developer Portal?The PayPal Developer Portal offers support for developers who have questions about technical topics, such as APIs or integration. Below is a list of common topics searched for by developers. You can also browse and search on the Developer Portal for additional topics. Account Authentication Information about validating What happens if my mobile device is lost or stolen and I use Samsung Pay?If you lose your mobile device, you should deactivate PayPal within Samsung Pay as soon as possible. Here’s how: Log in to your PayPal account. Click Settings (Gear icon), then click Payments. Click Manage pre-approved payments and cancel the latest Active Samsung Pay billing agreement. If you need What happens if my mobile device is lost or stolen and I use Google Pay?If you lose your mobile device, you should deactivate PayPal within Google Pay as soon as possible. Here’s how: Click Settings (Gear icon), then click Payments. Click Manage pre-approved payments and cancel the latest Active Google, Inc billing agreement. If you need help, contact us at 1-855-684-1966, Mon-Fri How do I issue a credit (refund) to a customer?About credit refunds A credit transaction (TRXTYPE=C) returns the specified amount to the account holder. You don't need to have the credit card number available if you have the original PayPal reference ID (PNREF) that was issued with the transaction. If you issue a credit referencing a PNREF How do I void a transaction on Payflow Pro or keep it from settling?About voided transactions A void prevents a transaction from being settled, but it doesn't guarantee a release of the authorization (hold on funds) on the cardholder's account. The funds will be automatically released within three to 30 days depending on the cardholder's bank. You can void all unsettled How do I link a bank account to my PayPal account?Here’s how to link a bank account to your PayPal account: Click Wallet at the top of the page (if you’re on a mobile device tap Menu, then Wallet). Click + Link a card or bank. Click Link a bank account. If you don't see your bank listed, How to spot fake, spoof, or phishing emailsYou may receive an email falsely claiming to be from PayPal. Sending fake emails is called "phishing" because the sender is "fishing" for your personal information. The goal is to trick you in to giving up your personal, financial, or account information. Phishing emails may ask you to Why did I get the error "User authentication failed" or "Merchant identification error"?Issue PayPal presented error messages when you tried to authenticate a merchant user. Causes Multiple issues, explained in the next few paragraphs, can produce this error, or result code 1. Solutions How to resolve this issue depends on its cause. Account information being passed and the login Why did I get random approvals, declines, and timeouts when testing PayPal Payments Pro with Payflow in the Sandbox?Random approvals, declines, and timeouts usually result when the credit card numbers you're using are associated with many test accounts. The system has difficulty handling multiple requests for these same few numbers. When performing test credit card transactions with a Payflow Pro account linked to a Sandbox account, Why did I get result code 12?Issue PayPal returned result code 12 - Error: Declined. Cause Multiple issues, explained in the next few paragraphs, can produce this result code. Solutions To resolve the issue, take the appropriate actions for each cause: Note: If none of the following solutions resolve the error, have the customer How do I get started with PayPal APIs and SDKs?An Application Programming Interface (API) is a safe gateway to use a company’s code or tool to accomplish a task. Using an API, you can get the local weather, check incoming flights with a certain airline, create a Google Map, or create a payment with PayPal. Requests What is Payment Review and how do I integrate it?The Payment Review feature identifies high-risk transactions and notifies merchants of the review so they can hold shipments until PayPal has evaluated the transaction risk. PayPal currently notifies merchants of the review through email and transaction status within their PayPal account. For transactions on eBay, eBay API and Why did I get result code 13?Issue PayPal returned result code 13 - Referral error. Causes The following reasons can produce result code 13 during transaction processing: The cardholder's bank has refused the transactions because a voice referral is being issued. This is equivalent to a "Call Center" response. Merchants using TSYS: An incorrect How do I clear an eCheck in my Sandbox account?An eCheck is an electronic funds transfer that withdraws money directly from your bank account. It's just like writing a check, but it's done electronically. When you send money with an eCheck, the transaction will be held as pending for three to four business days, until the electronic