Minor updates (e.g. version 4.4 to 4.6) are available for free by clicking the Help | Check for Update command within Voxler. Version information can be found on the Version History page. For troubleshooting assistance, email voxlersupport@goldensoftware.com

Our licenses are single user licenses. We do not offer concurrent licenses at this time. Voxler may be installed on a network provided separate licenses are purchased for each individual who will access the network install. We are actively developing a concurrent license model. If you would like to be notified when this option is available, email support@goldensoftware.com

Voxler is a Windows program and is not compatible with Mac, Linux, or Unix operating systems. However, customers have run Voxler on a Windows emulator. Windows emulators allow a Windows environment to run on a Mac, Linux, or Unix operating system. Please know we do not test our software under these conditions. We recommend downloading the trial and testing the functionality yourself.

Voxler comes as both a 32-bit and as a 64-bit application. Upon the installation of Voxler, you will select which version to install. The terms 32-bit and 64-bit refer to the way a computer’s processor (CPU) handles information. The 64-bit version of Voxler handles larger amounts of random access memory (RAM) more effectively than a 32-bit system. Not all devices can run the 64-bit versions of Voxler.

To determine if your Windows operating system is 32-bit or 64-bit, open File Explorer or This PC.

Right click on This PC or Computer in the navigation pane and select Properties.

In the System information screen, find the System type entity. This will indicate if your device has a 32-bit or a 64-bit processor.

We recommend all users complete the tutorial to better understand the basic Voxler features. In the Voxler program, click Help | Tutorial and complete the lessons. Thereafter, watch Voxler training videos, peruse the Voxler articles on our Support Central page, or register for upcoming webinars.

Software downloads are available through our MyAccount portal. Log in and click the My Products button. Click the icon to the left of the product you wish to reinstall. Make note of the serial number as well.

If you have access to the original Voxler installation CD or a backup copy, simply reinstall Voxler from the CD.

If you do not have access to Voxler’s download instructions or the installation CD, locate your Voxler serial number or original order number, contact us, and we would be glad to help!

Exceeding expectations

Golden Software is in a class all its own. Your software is outstanding, but what I really appreciate is when I have a problem, in a matter of minutes, I can get a friendly, live, competent technician on the phone. Who else offers that service in this day and age?

Paul Lundegard, PhDEnvironmental ScientistUSA

Golden Software support is the reason that I purchased your products. I occasionally have the need to contact the technical support group and have always found them to be very helpful. That level of support is unusual and I appreciate it greatly!

Sonja MathisenUSASound Energy, LLC

When I first heard of your software from my friend, it was described in near mythical terms. It wasn't until I started using it that the description revealed itself to be apt. The use of these products will no doubt increase the quality and clarity of my research results.