Brushfire Bewertungen

von Brushfire Technology

Brushfire: A perfect solution to Hillsong's small to large scale event's ticketing and registrations

Mit Google übersetzen
Bewertet am 26.5.2017

Robert B.

Chief Information Officer

Informationstechnologie & -dienste, 1.001-5.000 Mitarbeiter

Verwendete die Software für:
Mehr als 1 Jahr

Quelle des Nutzers

Quelle: asdf

5/5

Gesamt

5 / 5

Benutzerfreundlichkeit

5 / 5

Eigenschaften & Funktionalitäten

5 / 5

Kundenbetreuung

5 / 5

Preis-Leistungs-Verhältnis

Wahrscheinlichkeit der Weiterempfehlung:

UnwahrscheinlichÄußerst wahrscheinlich

Vorteile: I have been responsible for our large event's ticketing and registrations for a number of years as well as the technology and information areas for Hillsong Church. Two years ago, after meeting with the world's best ticketing platforms and providers and coming to the realisation that they could not support our specific requirements as a church requiring complexity and depth in our registrations, we decided to build our own software. However, we understood the gravity of the decision to develop such a system and weren't excited about the journey ahead. I was introduced to Brushfire Technology and their ticketing and registration platform. After a very short time and no upfront costs, Brushfire's solution had proven itself as the perfect solution for our needs, with their unique understanding of industry standards around software development and the nature of the church, we had found our answer. This allowed our conferences and events to move forward and our technology department concentrates on other issues.Brushfire as a team now operates as an extension of our own events and technology departments, though their flexibility and commitment to excellence in customer service it's difficult to remember that they are a supplier and not part of our family.I cannot recommend them highly enough.

Kommentare: Easy monitoring of entire system. This is especially important when using volunteers to take in money. It is web based and can be used or monitored from any computer or phone and offers multiple payment and delivery options. You can "see" which agents have placed orders. I also like the availability the patrons have to email me directly if there is a problem. The map and directions are also helpful.

Vorteile: I can monitor orders, agents and release seats from ANYWHERE at ANY TIME, including opening the balcony seating from my phone 200 miles away during a homecoming football event. It is flexible to include seating choices, dinners and other add-ons, and promotional codes. It is easy to create revenue reports and monitor volunteer agents who handle money. We scan tickets at the door from tickets, e-tickets, and smart phones. It also has e-Blast capabilities to communicate with patrons.

Nachteile: It doesn't automatically show orders as fulfilled when you print. You have to mark the will call orders as you print.It shows all events when creating reports...which for me is WAY too many. It has a function to uncheck all events but I'd like a function to hide anything that's not in my current season.

Brushfire Software

Mit Google übersetzen
Bewertet am 9.1.2019

Lori M.

Finance Director

Non-Profit-Organisation Management, 2-10 Mitarbeiter

Verwendete die Software für:
Mehr als 2 Jahre

Quelle des Nutzers

Quelle: asdf

4/5

Gesamt

5 / 5

Benutzerfreundlichkeit

4 / 5

Eigenschaften & Funktionalitäten

Kundenbetreuung

4 / 5

Preis-Leistungs-Verhältnis

Wahrscheinlichkeit der Weiterempfehlung:

UnwahrscheinlichÄußerst wahrscheinlich

Vorteile: We use Brushfire for ticketing for a number of events every year. The software is easy to set up and use. The fees are more reasonable than some other options that we looked at. It's very customizable to different events, different venues and different prices or add-on's within an event. We have utilized the coupon codes for special offers and I the reports are helpful for tracking income, attendees and for making settlement on shows that are based on doors sales or percentages of door sales. We also use the Brushfire app to "check in" people to an event, using mobile phones or ipads.

Nachteile: It would be helpful for the email confirmations you receive to include the event name along with the event number.

Working with Brushfire has been a great experience! I love the product and the team behind it.

Vorteile: I love the reporting module! It is very user-friendly compared to some other reporting software that I have used. I also appreciate the ability to customize event set up for the needs of our organization. I think we do some wild things sometimes that Brushfire handles well and I have even had cases where the team changed the software to function better for our needs. Brushfire has LOTS features and helpful tools! Sometimes I feel as though we have just scratched the surface.

Nachteile: The many features Brushfire offers came with quite a learning curve for me (BUT, BF team is always quick to help me out!). It took me about 6 months to feel like a savvy admin. That being said though, I feel as though our organization does some intense things with ticketing that may add an element of complexity. :)

We use this for payments of special event tickets and ongoing donations & student deposits

Mit Google übersetzen
Bewertet am 13.2.2018

Accounts Receivable Manager

Hochschulbildung, 201-500 Mitarbeiter

Verwendete die Software für:
Mehr als 2 Jahre

Quelle des Nutzers

Quelle: asdf

5/5

Gesamt

5 / 5

Benutzerfreundlichkeit

5 / 5

Eigenschaften & Funktionalitäten

5 / 5

Kundenbetreuung

5 / 5

Preis-Leistungs-Verhältnis

Wahrscheinlichkeit der Weiterempfehlung:

UnwahrscheinlichÄußerst wahrscheinlich

Kommentare: Flexible registrations and ease of reports. Ease of refunds.

Nachteile: Only one email can be set up to receive the alerts & immediate payments for each event. This isn't a big concern for myself but we have so many different departments using the software it is more complex for us because there are so many users. Love it though. Anyone can log in and find their own reports so this isn't a major con.

I absolutely love Brushfire. The system is super easy to use and understand.

Mit Google übersetzen
Bewertet am 16.5.2017

Jonathan K.

Admin Assistant

Non-Profit-Organisation Management, 501-1.000 Mitarbeiter

Verwendete die Software für:
Mehr als 2 Jahre

Quelle des Nutzers

Quelle: asdf

5/5

Gesamt

5 / 5

Benutzerfreundlichkeit

4 / 5

Eigenschaften & Funktionalitäten

5 / 5

Kundenbetreuung

5 / 5

Preis-Leistungs-Verhältnis

Wahrscheinlichkeit der Weiterempfehlung:

UnwahrscheinlichÄußerst wahrscheinlich

Kommentare: I have benefitted by reducing the time it takes for me to accomplish my tasks and updating registration information. I also save so much time with the reporting system.

Vorteile: I love the flexibility and all the options for setting up attendee registrations and event data. It makes things so easy.

Nachteile: The promo code system is a little bit constraining. I would like to be able to set a number to limit code uses. currently the date option to limit codes is good for most situations but this would be the main thing I would like fixed.

We love Brushfire. They feel like family.

Mit Google übersetzen
Bewertet am 24.5.2017

Hannah E.

Associate Director

Eventservice, 501-1.000 Mitarbeiter

Verwendete die Software für:
Mehr als 2 Jahre

Quelle des Nutzers

Quelle: asdf

5/5

Gesamt

3 / 5

Benutzerfreundlichkeit

4 / 5

Eigenschaften & Funktionalitäten

5 / 5

Kundenbetreuung

5 / 5

Preis-Leistungs-Verhältnis

Wahrscheinlichkeit der Weiterempfehlung:

UnwahrscheinlichÄußerst wahrscheinlich

Vorteile: Customer service and adaptability are my favorite things about this software. Thank you for all you do to customize it.

Nachteile: Pulling reports feels confusing and hard. We had a hard time figuring out how many tickets were meal tickets versus tickets. Also, when I need data it's just hard to know which report presents it best. However, I'm not sure there is a better way. I just think it's sort of the way of the data reporting world.

Brushfire has been such an incredible company to work with for all of our events!

Mit Google übersetzen
Bewertet am 16.5.2017

Rachel K.

Events Associate

Religiöse Einrichtungen, 201-500 Mitarbeiter

Verwendete die Software für:
Mehr als 1 Jahr

Quelle des Nutzers

Quelle: asdf

5/5

Gesamt

5 / 5

Benutzerfreundlichkeit

5 / 5

Eigenschaften & Funktionalitäten

5 / 5

Kundenbetreuung

5 / 5

Preis-Leistungs-Verhältnis

Wahrscheinlichkeit der Weiterempfehlung:

UnwahrscheinlichÄußerst wahrscheinlich

Kommentare: It is very helpful for us with all of the different events that we do! The call center is SO helpful and the team is so helpful and amazing to work with :)

Vorteile: We are able to customize all of our events in a way that best suit us! We have had many different types of events with different seating maps and locations and Brushfire has been such a big help as we explore new and better ways to plan for our events!

Nachteile: There are only a few minor things that have been an issue such as the inability to take certain options (like access codes) off of the page. It has been confused multiple times for promo codes.

Brushfire has all of the qualities of a great software!

Mit Google übersetzen
Bewertet am 16.5.2017

Valerie S.

Accounting Support/Purchasing

Hochschulbildung, 201-500 Mitarbeiter

Verwendete die Software für:
Mehr als 2 Jahre

Quelle des Nutzers

Quelle: asdf

5/5

Gesamt

5 / 5

Benutzerfreundlichkeit

5 / 5

Eigenschaften & Funktionalitäten

5 / 5

Kundenbetreuung

4 / 5

Preis-Leistungs-Verhältnis

Wahrscheinlichkeit der Weiterempfehlung:

UnwahrscheinlichÄußerst wahrscheinlich

Kommentare: Offering more options to our customers with making online purchases. Also the ease of reporting for accounting purposes is excellent.

Vorteile: Great reports for our staff to give updates and great accounting reports!
Customer Service has a fast response time! Brushfire is easy to use and to make changes.

Nachteile: Some visual designs for our customers are a little cumbersome - maybe less "clean" and simple than we would like, but overall very functional.

Next level features and service!

Mit Google übersetzen
Bewertet am 18.9.2017

Liv G.

Conference Registrations Manager

Verwendete die Software für:
Mehr als 1 Jahr

Quelle des Nutzers

Quelle: asdf

5/5

Gesamt

5 / 5

Benutzerfreundlichkeit

5 / 5

Eigenschaften & Funktionalitäten

5 / 5

Kundenbetreuung

5 / 5

Preis-Leistungs-Verhältnis

Wahrscheinlichkeit der Weiterempfehlung:

UnwahrscheinlichÄußerst wahrscheinlich

Vorteile: Brushfire took what was many complex processes for our team and were able to simplify them into an admin/user-friendly and flexible setup. We are able to adjust and manipulate events and data as required and the web-based nature of this software makes it accessible anywhere (including your phone!). The Brushfire team are outstanding in their commitment to our organisation winning and moving forward at every stage of the process and provide continual support especially when implementing new features or developing function areas.

Support is a great quality!

Mit Google übersetzen
Bewertet am 16.5.2017

Natalie H.

Administrative Assistant

Non-Profit-Organisation Management, 13-50 Mitarbeiter

Verwendete die Software für:
Mehr als 2 Jahre

Quelle des Nutzers

Quelle: asdf

5/5

Gesamt

5 / 5

Benutzerfreundlichkeit

4 / 5

Eigenschaften & Funktionalitäten

5 / 5

Kundenbetreuung

5 / 5

Preis-Leistungs-Verhältnis

Wahrscheinlichkeit der Weiterempfehlung:

UnwahrscheinlichÄußerst wahrscheinlich

Kommentare: Keeping track of attendees and campers and able to reports very quickly

Vorteile: We have had some very complicated events and they have walked me through each event with ease. Pulling reports is easy. Re-creating recurring events is great.

Nachteile: Attaching documents to emails would be a nice feature. I know that we can do a link to a document but some things would be nice as an attachment.

Brushfire has made managing three distinct events - very easy and very organized.

Mit Google übersetzen
Bewertet am 23.5.2017

Russ L.

Director: Gateway Conference & Blessed Life TV

Non-Profit-Organisation Management, 501-1.000 Mitarbeiter

Verwendete die Software für:
Mehr als 2 Jahre

Quelle des Nutzers

Quelle: asdf

5/5

Gesamt

5 / 5

Benutzerfreundlichkeit

5 / 5

Eigenschaften & Funktionalitäten

Kundenbetreuung

5 / 5

Preis-Leistungs-Verhältnis

Wahrscheinlichkeit der Weiterempfehlung:

UnwahrscheinlichÄußerst wahrscheinlich

Kommentare: The ease of managing three distinct events with very different registration needs. Brushfire met the complex need with an easy, user-friendly solution.

Vorteile: The fast customer service response, the clarity, ease and logic of working within the software to design your reg and reporting needs.

Vorteile: The Brushfire support team is extremely helpful and quick to respond. It has also helped increase ticket sales and is very easy to use. Very reasonably priced for the services offered.

Great!

Mit Google übersetzen
Bewertet am 22.5.2017

Bobbie M.

Business Developement

Verwendete die Software für:
Mehr als 2 Jahre

Quelle des Nutzers

Quelle: asdf

4/5

Gesamt

4 / 5

Benutzerfreundlichkeit

4 / 5

Eigenschaften & Funktionalitäten

5 / 5

Kundenbetreuung

4 / 5

Preis-Leistungs-Verhältnis

Vorteile: Ease of user usage! Getting events set up has also been great. We enjoy that there are several customizable options.

Nachteile: Security rights are not specific enough. We would like select which users have specific financial rights.

Friendly. Allowed customization and always willing to work with us on new ideas or features.

Mit Google übersetzen
Bewertet am 16.5.2017

Chandler B.

Executive Director

Religiöse Einrichtungen, 13-50 Mitarbeiter

Verwendete die Software für:
Mehr als 2 Jahre

Quelle des Nutzers

Quelle: asdf

5/5

Gesamt

3 / 5

Benutzerfreundlichkeit

4 / 5

Eigenschaften & Funktionalitäten

4 / 5

Kundenbetreuung

5 / 5

Preis-Leistungs-Verhältnis

Wahrscheinlichkeit der Weiterempfehlung:

UnwahrscheinlichÄußerst wahrscheinlich

Vorteile: Customization. Easy to get a hold of for problems. Love the staff. Great for multiple types of events.

Nachteile: The aesthetics. I wish it was cleaner and maybe more modern feeling. Sometimes feels a little outdated.

Best people to work with; simple to learn program

Mit Google übersetzen
Bewertet am 16.5.2017

Debi S.

Admin Ass't - Music

Religiöse Einrichtungen, 51-200 Mitarbeiter

Verwendete die Software für:
Mehr als 2 Jahre

Quelle des Nutzers

Quelle: asdf

5/5

Gesamt

5 / 5

Benutzerfreundlichkeit

5 / 5

Eigenschaften & Funktionalitäten

5 / 5

Kundenbetreuung

5 / 5

Preis-Leistungs-Verhältnis

Wahrscheinlichkeit der Weiterempfehlung:

UnwahrscheinlichÄußerst wahrscheinlich

Kommentare: We are able to encourage our congregation to purchase online which helps alleviate the crowd situation.

Vorteile: Very easy to learn and I'm NOT a computer person. I learn as I go! Every time we use it there are upgrades that improve the process but it is still a simple process to learn and pass on to other users. I love being able to find customer/purchase info. Many ministries use Brushfire on our campus and seem very happy with it.

Nachteile: Sometimes the process seems slow because of the many pages. We typically have a crowd of people to serve at one time so it would be great if it wasn't such a long process.

I love brushfire and the people behind the software, its been a helpful tool to help me do ministry.

Mit Google übersetzen
Bewertet am 25.5.2017

Rachel B.

Conference Coordinator

Religiöse Einrichtungen, 13-50 Mitarbeiter

Verwendete die Software für:
Mehr als 2 Jahre

Quelle des Nutzers

Quelle: asdf

5/5

Gesamt

4 / 5

Benutzerfreundlichkeit

4 / 5

Eigenschaften & Funktionalitäten

5 / 5

Kundenbetreuung

5 / 5

Preis-Leistungs-Verhältnis

Wahrscheinlichkeit der Weiterempfehlung:

UnwahrscheinlichÄußerst wahrscheinlich

Vorteile: I like that the software has customization to it that allows you to modify things so easily and quickly. It is a great tool to bring clear communication to your attendees pre during and post an event. The report features and tracking from years past is helpful. I've used many registration softwares and brushfire has hands down always been my favorite.

Nachteile: The one thing that as a new user that I didn't like much was how many things you have to click on to get somewhere. And that there is a lot of ways you can get to the same thing. It was a lot before I knew how to get around.

Awesom, easy, and perfectly suited to our needs!

Mit Google übersetzen
Bewertet am 25.5.2017

Brent D.

Worship Pastor

Non-Profit-Organisation Management, 201-500 Mitarbeiter

Verwendete die Software für:
Mehr als 1 Jahr

Quelle des Nutzers

Quelle: asdf

5/5

Gesamt

4 / 5

Benutzerfreundlichkeit

5 / 5

Eigenschaften & Funktionalitäten

5 / 5

Kundenbetreuung

5 / 5

Preis-Leistungs-Verhältnis

Wahrscheinlichkeit der Weiterempfehlung:

UnwahrscheinlichÄußerst wahrscheinlich

Kommentare: We used to do ticket sales on our own or through a local company - Brushfire is so much more professional, easy, and brings results.

Vorteile: The system, process, and support are second to none. We sold 25,000 tickets with ease. Will never use anyone or anything else.

Nachteile: A small learning curve for new users, however, tech support is available and goes above and beyond.

Great service

Mit Google übersetzen
Bewertet am 6.12.2016

Jan C.

Business Manager

Musik, 2-10 Mitarbeiter

Verwendete die Software für:
Mehr als 2 Jahre

Quelle des Nutzers

Quelle: asdf

5/5

Gesamt

5 / 5

Benutzerfreundlichkeit

5 / 5

Eigenschaften & Funktionalitäten

5 / 5

Kundenbetreuung

5 / 5

Preis-Leistungs-Verhältnis

Wahrscheinlichkeit der Weiterempfehlung:

UnwahrscheinlichÄußerst wahrscheinlich

Kommentare: Brushfire staff are always very helpful. We often have to implement an event with short notice. They respond in a timely manner and always come through for us.

Vorteile: Easy to use, very flexible to accommodate almost any event

Exemplary service since 2005/2006

Mit Google übersetzen
Bewertet am 30.11.2016

Tommie B.

Office Manager, Music Ministry

201-500 Mitarbeiter

Verwendete die Software für:
Mehr als 2 Jahre

Quelle des Nutzers

Quelle: asdf

5/5

Gesamt

5 / 5

Benutzerfreundlichkeit

5 / 5

Eigenschaften & Funktionalitäten

5 / 5

Kundenbetreuung

5 / 5

Preis-Leistungs-Verhältnis

Wahrscheinlichkeit der Weiterempfehlung:

UnwahrscheinlichÄußerst wahrscheinlich

Kommentare: Our experience with this online ticketing service has been fantastic in every aspect. We have used this service every year for our major Christmas productions (2-3 shows). Response time to any requests for additional support or customization for our event needs is always immediate. They are exceptional in every way and we will continue to use this service for all our online ticketing needs, and will continue to encourage others in our organization to do so. Impossible to imagine another ticketing company providing the quality of product and service that Brushfire does.

Vorteile: Ease of use. Appealing and clear presentation. Service support is EXCEPTIONAL.

Nachteile: Nothing comes to mind.

Very helpful in navigating our specific needs for an event.

Mit Google übersetzen
Bewertet am 16.5.2017

Christine C.

Public Relations Account Manager

Öffentlichkeitsarbeit und Kommunikation, 13-50 Mitarbeiter

Verwendete die Software für:
Mehr als 2 Jahre

Quelle des Nutzers

Quelle: asdf

5/5

Gesamt

4 / 5

Benutzerfreundlichkeit

4 / 5

Eigenschaften & Funktionalitäten

4 / 5

Kundenbetreuung

5 / 5

Preis-Leistungs-Verhältnis

Wahrscheinlichkeit der Weiterempfehlung:

UnwahrscheinlichÄußerst wahrscheinlich

Kommentare: Ease and convenience! It's nice to have all the information in one spot and where we can email those who have registered.

Vorteile: I like that is has capabilities beyond just tickets like email, a database, customizable fields. I like that we can set up a customized form for people to fill out for our specific events. It is really nice to have the scanning technology for checking people in!

Nachteile: It would be helpful to have a record of which emails were sent (like a distribution report) to verify the email addresses.

Perfect solution for our needs!

Mit Google übersetzen
Bewertet am 23.5.2017

Chris T.

Registration Coordinator

Eventservice, 2-10 Mitarbeiter

Verwendete die Software für:
Mehr als 2 Jahre

Quelle des Nutzers

Quelle: asdf

5/5

Gesamt

5 / 5

Benutzerfreundlichkeit

5 / 5

Eigenschaften & Funktionalitäten

5 / 5

Kundenbetreuung

5 / 5

Preis-Leistungs-Verhältnis

Wahrscheinlichkeit der Weiterempfehlung:

UnwahrscheinlichÄußerst wahrscheinlich

Vorteile: Immediate customer service! Every question is resolved within minutes. We love the support from Brushfire.

I've used Brushfire several times to manage large events with different moving dynamics.

Mit Google übersetzen
Bewertet am 16.5.2017

Katherine H.

Event Coordinator

Religiöse Einrichtungen, 501-1.000 Mitarbeiter

Verwendete die Software für:
Mehr als 1 Jahr

Quelle des Nutzers

Quelle: asdf

5/5

Gesamt

4 / 5

Benutzerfreundlichkeit

5 / 5

Eigenschaften & Funktionalitäten

5 / 5

Kundenbetreuung

5 / 5

Preis-Leistungs-Verhältnis

Wahrscheinlichkeit der Weiterempfehlung:

UnwahrscheinlichÄußerst wahrscheinlich

Kommentare: This software has been invaluable in managing attendance and all aspects of our events. The major benefits have been reporting, tracking attendance and financials, sending communication to attendees, etc.

Vorteile: The versatility and functionality of the software are unparalleled in the event field! You can make it do almost anything that you want. I've managed volunteers, multiple breakout groups, lunches, everything pertaining to my event through Brushfire - AND it allows me to pull data and reports on all of those functions. I've never seen anything like it. The support team and customer service have always been so prompt and helpful that I literally can't complain.

Outstanding Technical Support

Mit Google übersetzen
Bewertet am 3.1.2019

Garrett R.

Awaken Conference Director

Religiöse Einrichtungen, 201-500 Mitarbeiter

Verwendete die Software für:
Mehr als 2 Jahre

Quelle des Nutzers

Quelle: asdf

5/5

Gesamt

5 / 5

Benutzerfreundlichkeit

5 / 5

Eigenschaften & Funktionalitäten

5 / 5

Kundenbetreuung

5 / 5

Preis-Leistungs-Verhältnis

Wahrscheinlichkeit der Weiterempfehlung:

UnwahrscheinlichÄußerst wahrscheinlich

Vorteile: The team at Brushfire is incredibly responsive (and always has been). My organization has worked with them several times in the past, but recently my team needed some intense customization done for a project and the Brushfire team knocked it out of the park. We needed their help and they came through. Can't say enough about their development team or their company...you need Brushfire in your corner!

Nachteile: There is nothing to dislike. Read on, reader.

Easy to use, does everything we need to manage our theatre events

Mit Google übersetzen
Bewertet am 30.12.2018

Ruth L.

Box Office Director/Volunteer

Bildende Kunst, 13-50 Mitarbeiter

Verwendete die Software für:
Mehr als 1 Jahr

Quelle des Nutzers

Quelle: asdf

5/5

Gesamt

5 / 5

Benutzerfreundlichkeit

5 / 5

Eigenschaften & Funktionalitäten

5 / 5

Kundenbetreuung

5 / 5

Preis-Leistungs-Verhältnis

Wahrscheinlichkeit der Weiterempfehlung:

UnwahrscheinlichÄußerst wahrscheinlich

Vorteile: I am the parent volunteer running the box office for our high school's School of the Arts. We produce events large and small. It is easy to set up events, promotional codes, ticket types -- everything we need. Reporting is great. Most importantly, the support provided by the BF team is absolutely excellent. If I send a question in, they respond promptly! I'm an IT professional for my "day job" -- I wish all of my vendors worked like Brushfire does!

Nachteile: It took a bit to learn all of the functionality, but even that was made easy by the excellent online help.