Academic Computing Software

Software can often be obtained at discounted rates through University license agreements. Software includes ArcGIS, JMP, Labview, Matlab, SAS and SPSS. Before purchasing software, check with your local computing support or search the OIT Software Catalog.

Classroom and Computer Equipment

OIT Classroom Technology Support offers a variety of equipment to fill your classroom and special event needs. Equipment is available for rent by academic units, administrative units, research units, and registered student groups.

Classroom Computer Labs

OIT runs computer classrooms that are free for instructional use. When no class is being held, they are available for drop-in use. Fees are applicable for classes or events not listed in the quarterly Schedule of Classes and for software installation. OIT also offers two solutions for printing in the computer labs.

Computer Lab Printing Price List

Service

2017/18 Rate

2018/19 Rate

Rate Type

Guest Print Card

$1

$1

Cash

Black & White Page

$.10/page

$.10/page

Cash/Wepa

Color Page

$1/page

$1/page

Cash/Wepa

EEE+Canvas for Self-supporting Graduate Programs

EEE+Canvas is a modern learning management system that includes a robust toolset, integration with campus authentication and data systems, plus opportunities to connect to a variety of supplemental services developed here on campus or by third party providers. There is no fee for EEE+Canvas use for undergraduate and most graduate-level courses. EEE+Canvas fees are applicable only to the campus's small number of self-supporting graduate programs.

Canvas Price List

Service

2017/18 Rate

2018/19 Rate

Rate Type

EEE+Canvas

$35/year/person

$37.50/year/person

Recharge

Database Administration

The OIT Database Team offers database administration hosting services to campus clients for Microsoft SQL Server, MySQL, and Oracle. DBA Team services offered include managing and securing either a dedicated database server or one or more individual databases hosted on a DBA Team server. We work to validate your database server after patching and offer encryption for confidential/PII data.

Data Center Co-Location and Backup

OIT’s Data Center (OITDC) is a professionally managed, secure environment with redundant power sources for continual availability. It provides a suitable environment for housing modern computing equipment, including OIT’s campus wide computing services, as well as ‘co-located’ systems owned by campus units and research groups.

Desktop Support Services

The OIT Desktop Support team is available to troubleshoot technical issues that cannot be resolved by the Help Desk. Additionally, we work behind the scenes to ensure that our clients have a stable, efficient computing environment.

Desktop Support Price List

Service

2017/18 Rate

2018/19 Rate

Rate Type

Desktop Support Services

-

$588/pc/year

MOU only

Desktop Support Services

$63/pc/hour

Department Firewall Support

OIT offers campus units the opportunity to benefit from a locally attached, custom configured firewall. Such a firewall provides flexibility and additional security to departments that require more than the basic service provided by the campus firewalls.

High Performance Computing

HPC is a ‘condominium’ high performance computational cluster and associated high performance storage system available to all UCI research groups, staff, and students. It consists of equipment and software provided by the RCIC as well as individual research group contributions from HPC Partners.

Network Projects & Installations

The Network, Project and Technician areas work on projects in conjunction with campus support departments and campus affiliates related to existing office/building renovations, new building construction and network upgrades. This OIT team works closely with campus departments and outside vendors/contractors in designing, planning, and coordinating internal OIT resources with configuring, designing, installing the network infrastructure, procuring network equipment, performing inspections, and providing cabling infrastructure scopes of work required for the expansion of telephone and network services, due to the renovations and/or new building construction.

Secure Electronic Document Management (FileNet)

FileNet is an enterprise content management system. Departments use FileNet to manage their documents, content and business processes. It provides an efficient means to define your enterprise business processes and workflows. In addition, FileNet allows for the categorization of uploaded content such as a document or a file associated with particular metadata. FileNet offers record retention management, transactional content processing, document management, content consolidation, and compliance and governance. FileNet meets all Federal compliance requirements such as HIPAA, PCI, SB-1386 etc.

FileNet Price List

Service

2017/18 Rate

2018/19 Rate

Rate Type

FileNet Storage

$1.00/1 GB/month - up to 1 TB

$1.00/1 GB/month - up to 1 TB

MOU

$0.50/1 GB/month - from 1 - 50 TB. (Discussion is needed for more than 50 TB)

$0.50/1 GB/month - from 1 - 50 TB. (Discussion is needed for more than 50 TB)

Service Management - Platform as a Service

ServiceNow is a service management system that creates a single system of record, automate manual tasks, standardize processes, provides issue tracking and allows for collaboration and task management. It offers real time visibility into the status of your services and historical data to track trends. ServiceNow’s toolset provides extensive and mature capabilities in the following areas:

Incident Management

Request Management

Change Management

Project Management

Self Service

ServiceNow Price List

Service

2017/18 Rate

2018/19 Rate

Rate Type

ServiceNow - per hour

-

$86/hour

MOU only

ServiceNow - per ITIL user license

-

$63/month

MOU only

Telephone Services

OIT provides telecommunication services to UCI faculty and staff. This includes telephone equipment, voicemail, plus local, long-distance and international calls.

UNIX System Administration, Virtual Servers, and Web Hosting

OIT provides fee based Linux and UNIX support via Enterprise Unix Services (EUS). This includes system administration and consulting services. We also offer Virtual Server Hosting to provide a virtual server for departments with Web or application hosting needs. The service enables clients to operate a virtual server on OIT’s enterprise infrastructure, with costs that are economical, fixed and predictable. In addition, we offer an Advanced Web Hosting service.

Website Support & Management (WordPress)

WordPress Services Price List

Service

2017/18 Rate

2018/19 Rate

Rate Type

WordPress- Support/administration/maintenance

-

$74/website/hour

MOU only

Windows Server System Administration and Virtual Servers

OIT offers Windows Server operating system management and administration as Platform as a Service (PaaS). This is a service intended for those who wish to leverage commodity services from OIT’s Enterprise Infrastructure teams. This can also be bundled with OIT Data Center hosting services and/or database administration.

Recharge Policies

Enterprise Infrastructure Recharge Policy

Enterprise Infrastructure Recharge Policy

The Office of Information Technology (OIT) Enterprise Infrastructure division provides a variety of computing services to the campus in order to enable faculty and staff (“campus customers”) to fulfill the mission of the university. There are two categories of these services: basic and recharge. A basic service is one that is identified as fundamental to the needs of campus stakeholders and is provided to the campus customer through core funding. Recharge services are IT services billed back directly to the campus customer on a recurring basis and/or as one-time charges.

Basic Services

Basic services are fundamental to enabling campus customers to serve the mission and vision of the university. Basic services are funded through the university’s core budget allocation to OIT. The following services are provided to the campus by Enterprise Infrastructure as part of OIT’s core mission and core funding.

Investments to upgrade the capabilities of these services are made through the annual capital planning process. In some cases, campus customers may desire to accelerate the deployment of new or upgraded service capabilities for their benefit using their department or grant funding. OIT is willing to partner with the campus customers in those cases to assess feasibility and, if feasible, turn into a project. Any upgraded service capabilities are considered to be incorporated into the larger basic service provided to the campus; they are not considered the property of the funding campus customer.

Recharge Services

Recharge services are funded by charging the department consuming the service based on a pre-defined rate schedule. There are two kinds of recharge services: commodity IT services and specialized IT services.

Commodity IT services are provided on a regular and continuing basis with a standardized fee schedule approved by the Budget Office.

Specialized IT services are those services that are provided at a non-standardized fee schedule and/or bundled with unique capabilities. Specialized services are defined by a memorandum of understanding (MOU) between OIT and the campus customer.

Recharge services can be consumed by campus customers who have a funding cost center by contacting the OIT Help Desk at oit@uci.edu or entering a request into ServiceNow. Recharge rates are generally reviewed on an annual basis and are expected to be run on a break-even basis.