In 2016, we developed our Stakeholder Engagement Strategy 2016–2020, which reflects our commitment to continue to work with our stakeholders, build on past engagement experiences and continue to embed effective stakeholder engagement practices across the business. While we recognise that our engagement is an evolving process and that our approach will continue to mature through experience, the Strategy reflects our intent to implement a more strategic and tailored approach to how we engage with our stakeholders.

A key outcome of the Stakeholder Engagement Strategy was the reconstitution of our Customer Consultative Panel (CCP), and the establishment of five focussed Reference Groups. Find out more about our CCP and Reference Groups.