5. What is use of SECRET PIN?
Ans. Your SECRET PIN is most important security factor when you transfer Litecoin to another Litecoin Address. Once you set SECRET PIN then each transfer requires SECRET PIN. You need to set a SECRET PIN into your login area to protect your Litecoin transaction. Always remember your SECRET PIN. If you forgot it then no way to recover it. Our support team also not able to recover it. We advice you, please set a strong & Memorable Secret PIN to your Tor Litecoin Wallet to stop unauthorized Litecoin transfer.

6. What are your fees?
Ans. All transactions into and out of Tor Litecoin Wallet have low amount of fee to cover miner fees, storage and the cost of our service. During times of blockchain congestion, but we provide you guarantee about lowest fee. Our fee is lowest among all available Litecoin wallets. Receive Litecoin Fee is Zero and Send to any Litecoin Address Fee is fixed 0.009 Litecoin for each transactions. Tor Litecoin Wallet fee are fixed, we never believe on any hidden charges.

7. What are the minimum transaction sizes?
Ans. The minimum User-to-user transactions within Tor Litecoin Wallet are 0.002 Litecoin, however you can transfer any amount of Litecoin to another Litecoin address.

8. What is the storage strategy?
Ans. Initially customer funds are pooled. We are working on optional individual storage with user accessible private keys, multi-sig withdrawals and insured storage. Our cold storage wallets are distributed in physical vaults throughout the country and require multiple people to access. Our cold storage wallets are not accessible via any system. There is no automatic replenish of the hot wallet from cold storage.

9. Why is my balance negative?
Ans. If you receive very small deposits that are less than the transaction fee your account balance can become negative.

10. Where are you based?
Ans. We are based in the UK. Our servers Location are offshore.

11. I sent coins to the wrong Litecoin address. How can I get it back?
Ans. Litecoin payments cannot be reversed. If you send Litecoin to the wrong address by mistake it cannot be recovered. Tor Litecoin Wallet has no way to reverse your Litecoin Back.

12. I made a deposit to Tor Litecoin Wallet. How long does it take to become available?
Ans. Tor Litecoin Wallet using green flag, so your deposit will show instant however sometime it may take maximum 10 minute.

13. What do I need to provide to create an account?
Ans. For create account on Tor Litecoin Wallet, you must need to provide user name, email address & password.

14. What is means of PENDING BALANCE in my dashboard?
Ans. PENDING BALANCE means a incoming transaction has been done on your Tor Litecoin Wallet address but waiting for blockchain confirmation, once it confirm, it will show on "CURRENT BALANCE" tab in your dashboard.

15. Can I change my Tor Litecoin Wallet password?
Ans. Yes you can change your Tor Litecoin Wallet password any time by visit your profile under dashboard by just enter current password. We strongly recommend you a strong password to secure your account.

16. What is SSL?
Ans. SSL means Secure Sockets Layer, this protocol use to secure communication between user and server. Your all data is flow by strong encryption technique to protect your Tor Litecoin Wallet.

17. How many Litecoin address I can generate using Tor Litecoin Wallet?
Ans. You can generate unto 2 Litecoin address using Tor Litecoin Wallet. One Litecoin Address Are Generate when you create Account called default Litecoin Address. All Address is permanent active to send/receive Litecoin, however you can archive/deactivate any Litecoin Address & unachieved/activate again in future.

18. Do i need to verify my Tor Litecoin Wallet?
Ans. No, we believe anonymous status. Once you create account on Tor Litecoin Wallet, you can directly login with your provided email password credentials. But you must provide a valid mail id to future communication & recover password.

19. Someone has logged into my account and my coins are no longer there, now what?
Ans. Your Tor Litecoin Wallet account is accessible to anyone that has the correct email and password combination needed to log in. We have no way of knowing whether a correctly authenticated login is you or someone else that obtained your password and changed the email on the account. Similarly, if you complain to us we have no way of establishing that you are who you say you are, and that you didn't take the coins yourself. We request you please setup a strong SECRET PIN to secure outgoing Litecoin transaction from Tor Litecoin Wallet.

20. Is my all Litecoin address are permanent?
Ans. Yes, all Litecoin Address that you are generated using your Tor Litecoin Wallet login panel are permanent for lifetime. You can use any/all your generated Litecoin Address to send/receive Litecoin. You may archive/deactivate your Litecoin address but not delete. You can also reactive your Litecoin address.

21. My query still not found here what I can do?
Ans. You just mail us your query on support@torlitecoin.com with your registered email id. Tor Litecoin Wallet Support team will reply you surly within 24hrs or less.