As they say in the vernacular, it is a very daunting task to separate the fly <expletive> from the pepper.

Pinning threads in "Guides & Solved Issues" is a good way to focus help for recurring problem themes. Keyword searching has limitations when it comes to the volume of text stored on bulletin board (basically a chat medium). Transforming vague symptoms to a specific help involves the ability/knack of everyone participating to guide seekers to the knowledge contain herein. Using "Guides & Solved Issues" populated with structured threads (meaning absent extraneous postings) is a move to manually construct a knowledge base.

Does anyone know how fat of a wallet that Julio is sitting on? T-cubed [my expression for Time*Talent*Tools] is needed to add a knowledge base management system to all the data that is collected here.