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The similarity of the words “organization” and “organism” is no accident. And in fact, organizations share many characteristics with living organisms. Seeing the whole organism and how its individual parts work—or don’t work—together is one of the key functions of organizational development.

DDM Consulting strives to bring health and fresh ideas to the whole organization by identifying and addressing issues that are impeding growth and cooperation. We can use our tools and skills in coaching, facilitation, training, leadership development, strategic planning and visioning to give your organization some lift beneath its wings.

Our three-part approach includes assessing your organization; designing solutions; and assisting in implementation of plans and programs to help your organization get where you want it to be—with less pain and more efficiency.

Who are your leaders today? Who will the leaders be tomorrow…next year…in the next decade? What do they need to succeed and help your organization fulfill its goals and mission?

Contrary to popular opinion, leaders aren’t just born. Some individuals may have more skills and experience, or certain personality traits, that help them excel. But even these leaders often need help to fully develop their abilities.

DDM Consulting works with clients to create practices that enforce and sustain learning, and to develop and implement effective reporting, integration and communication strategies to enable the development of more robust leaders.

We emphasize the importance of developing emotional intelligence: the ability to recognize and control our own emotions. The awareness of what we are doing and how we are perceived, and equally how we perceive and interpret the emotions of others, are vital to the development of effective leadership. In fact, according to some experts in the field of leadership, emotional competency is the most important factor in job performance and advancement.

We are also highly experienced in helping organizational leaders understand and navigate the issues that arise between the multiple generational groups in the workplace. Whether the challenge lies in a Baby-Boomer managing a team of Millenials, or a Generation Xer stepping in for a retiring Boomer, DDM can help these leaders learn to effectively communicate with, motivate and develop their teams.

Coaching is not about changing someone; it is about helping the person being coached gain new perspectives in order to achieve his or her best possible self. Through executive coaching, DDM helps leaders make transitions, break patterns that impede progress and become more comfortable with the process of growth.

At DDM, we utilize a process called ontological coaching, which places emphasis on the integration of language, emotion and body language. This is used to create enhanced awareness of the physical presence essential to leading.

DDM begins its executive coaching process with a development plan to help the coachee identify goals, which is essential to tracking progress.

Once goals have been established, we begin a series of conversations that explore how to build on strengths and close competency and knowledge gaps that may limit performance.

While the topics range from conflict management to building employee engagement, ultimately the goal is about learning and applying that learning. DDM will hold its coachees accountable for implementing lessons learned, and then explore what worked and the results achieved.

One definition of organization development describes the process as “a long-range effort to improve an organization’s problem solving and renewal processes, particularly through more effective and collaborative management of organizational culture, often with the assistance of a change agent.”

DDM is extensively experienced in serving as that change agent as organizations set about the intense process of collaborating to effect meaningful change. Our facilitation services can keep your leadership team on track, identify stumbling blocks to cooperation and envision paths to a shared solution.

DDM Consulting has developed and delivered leadership training to multi-national corporations, government agencies and other organizations seeking to grow and develop their management teams. Our experientially-based learning programs, emphasize skills to help people learn and practice new, more effective behaviors that can be easily applied in the workplace. We create highly interactive training environments, and we tailor both informational content and interactive exercises to the particulars of your workplace. We work with training participants to identify ways they can continue to develop their skills after the training is concluded, such as creating a development plan, forming cohorts, or pairing with coaching.

The How of Happiness: A New Approach to Getting the Life You Want
By: Sonja Lyubomirsky

Daphne's Note:
A wonderful book that is a comprehensive look and guide to understanding the elements of happiness based on years of scientific research.

Made to Stick, Why Some Ideas Survive and Others Die
By: Chip Heath and Dan Heath

Daphne's Note:
I have turned to this book over and over. When you need to get an idea to stick, and need a plan of how to
communicate that idea, this is the book for you.

The Thin Book of Trust, an Essential Primer for the Building of Trust at Work
By: Charles Feltman

Daphne's Note:
There are a number of books out there about trust. What sets this book apart is its simplicity.
It creates distinctions of trust that make it a great resource for creating common language to build, maintaining and rebuilding trust.

The First 90 Days
By: Michael Watkins

Daphne's Note:
A great book for people the newly promoted. Capturing those first 90 days is critical.
Insights, tips and techniques are all there to make that ever important transition successful.

Managing Transitions, Making the Most of Change
By: William Bridges, PhD

Daphne's Note:
A go-to book for anyone going through any type of transition in their life.
While this book is geared toward organizations, the practical advice, tools provide ways to find renewal in the process.

Beyond Reason, Using Emotions as You Negotiate
By: Roger Fisher and Daniel Shapiro

Daphne's Note:
Emotions matter and understanding what role they play in negotiation makes this book one
you turn to again and again.

The Art of Possibility
By: Rosamund Stone Zander and Benjamin Zander

Daphne's Note:
A collection of breakthrough practices for creating new approaches to work and life.
The collaboration of a conductor and executive coach bring fresh perspectives to possibility
and the role it plays in our lives.

The Five Dysfunctions of a Team
By: Patrick Lencioni

Daphne's Note:
If you are talking about teams and what makes them work, and what doesn’t, go no further.
Lencioni tells in fable form all you need to know.

Daphne Miller is a seasoned Executive Coach working with individuals and groups emphasising leadership
development, team building, facilitation and training. Currently she coaches executives and managers who
want to bring new vitality to their workplace by managing and sustaining their energy levels.

She specializes in leadership and team development and coaching teams and individuals during times
of change and transition. Specifically, she works with clients to create change that is supported by new
behaviors that make it sustainable change. She has worked with numerous organizations in developing and
training plans and delivering training to management, support staff and contractors. Some of the programs
she has developed and delivered are: Emotional Intelligence in the Workplace, Effective Interpersonal
Skills, Conflict Management, Generational Shifts in the Workplace and Leaders Presence.

Daphne received her coach training and certification from the Newfield Network in 2003. She holds
an Associate of Certified Coach (ACC) designation with the International Coach Federation. She is also
certified to facilitate the Center for Creative Leadership 360 assessments and is certified in Myers
Briggs Type Instument.

About Her Clients

Clients work with Daphne to create practices that enforce and sustain their learning. She works with
language, emotion and body language to bring greater self awareness to her clients for enhanced results,
accountability and honest and open communication. She co-creates plans with clients for performance
planning and measurements and procedures for their teams. Daphne assists her clients to ground their
opinions of themselves and the world for building greater awareness of how they move through the world
at home and in the workplace. Through robust conversation and holding the coachee accountable to goals,
she works with clients to identify competency gaps that limit performance.

Clients work with Daphne to create practices that enforce and sustain their learning. Daphne assists
her clients to ground their opinions of themselves and the world for building greater awareness of how
they move through the world at home and in the workplace. Through robust conversation and holding the
coachee accountable to goals, she works with clients to identify competency gaps that limit performance.