Most predators test out their targets. They start with something small or subtle, and if they don’t find resistance, step by step they work up to something bigger. This could be a criminal luring a realtor into their home to rob…

What’s in a handshake? More than you may realize! The handshake is said to have started as a sign of peace, as in “no weapon in this hand.” What it is today is non-verbal communication that tells a LOT about…

I met Chad at a friend’s party, and over the following three years, I saw him at many networking events and get-togethers. He dressed nice and was always friendly and appropriate, and would often want to get pictures with me…

Last night I observed a missed opportunity on the transit system: A tired traveler angrily complained that the train was late leaving the airport, and they had been waiting 30+ minutes (the station reader board showed 10:10 as scheduled, and…

You are at work, attempting to deliver the best possible customer service, when one customer comes in and starts shouting about their frustration with your company. You a) Panic and get a manager. b) Just Keep Smiling and apologize over…

5 Tips for Using Google as a Safety Tool We met at a Professional Event, during a break between presentations. He was built tall and looked muscular under his business casual clothes. He had a Leadership Name tag that touted…

6 Steps to Taming Nasty Customers: You are at work, attempting to deliver the best possible customer service, when one customer comes in and starts shouting about their frustration with your company. You a) Panic and get a manager.…

An employee is a higher risk for workplace violence if they display the following, according to a study done by OSHA: Sudden, persistent complaining about unfair treatment Blaming others for problems Change in behavior or decline in job performance Stated…