You can download Event and Data logs from a Network Management Card (NMC) as well as any configuration files directly from the Network Management Card. This is helpful in situations that require backup of data and/or settings or when troubleshooting. In certain situations, additional debug files may be requested. This is typically done using the FTP protocol but other options exist depending on your device type and current configuration.

8.) *If using Network Management Card 2 only, files are now stored in the /logs directory on the card. Even so, backwards compatibility is built in so that these files can be retrieved from the root directory. Alternatively, you can also change to the logs directory to get the files. To do so, type cd logs.

9.) Type get<space>data.txt. Press enter.

10.) Type get<space>event.txt. Press enter.

11.) Optional: If requested to do so, change to the /dbg directory by typing cd<space>/dbg and type get<space>debug.txt and/or get<space>dump.txt.

12.) The files have now been downloaded and are saved to the directory that was specified in step 2.

Alternatively, if files are requested by technical support, a single debug file download, including event.txt and data.txt with many other files can be obtained via the web interface under About->Support->Generate Logs and subsequently Download logs. This same generation/download can be completed via the logzip CLI command and then FTP/SCP to download the single file from the /dbg directory.

Proceed below if only event.txt, data.txt, and config.ini are required.

1.) Log into the Network Management Card via a supported web browser.

2.) Navigate to the Logs menu and choose either Data->Log or Event->Log.

3.) Select the floppy disk icon, as shown below and you can export either data.txt or event.txt directly from the web interface to your local computer from the disk icon in their respective menus.

4.) Choose a location on your local computer to save the file with the dialog box that pops up.

5.) For config.ini, you navigate to Configuration->General->User Config File and select the download button, shown below.

After selecting Download, a dialog box should appear for you to save your file to your local computer.