Despite touting the latest release of financials suite exo-net as being application service provider-ready, 80% of the changes over the previous version concern appearance, usability and self-support, says Solution 6 Sydney-based managing director Neville Buch. Solution 6 bought exo-net last year for $A30 million.

Buch, in New Zealand for the launch of exo-net 6000 last week, says software companies that grow as rapidly as exo-net has, face the challenge of making sure customer support stays apace of sales. That can be exacerbated when the software isn’t as user-friendly as it could be and Buch, who is managing director for Australia, New Zealand and Asia, says there are some usability issues with exo-net 3000.

“You had to be an expert to implement it; there wasn’t a proper help function and you had to know your way around the files really well.

“When we re-coded from [version] 3000 to 6000 there was a lot of focusing on taking it from something which has great technology, but a slightly ‘industrial’ feel to great technology which gives a great user experience.”

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