Category: Customer Highlights

Do you or a developer you know code for a nonprofit or social enterprise? Twilio.org can help with API credit and discounted pricing. Can a text message create a safer, shorter commute? Researchers at the Texas A&M Transportation Institute (TTI) think so, and they’re proving it to thousands of Texas drivers each day through a support contract with TxDOT to bring innovation and best practices to… Read More

Do you or a developer you know code for a nonprofit or social enterprise? Twilio.org can help with API credit and discount pricing to increase your impact. Imagine you’re arrested and your cell phone is taken away. You have only few minutes to make one phone call through a public line to a number you know by heart. Who do you call? Have you memorized their… Read More

There’s a critical shortage of doctors in developing countries which puts those in need of medical care in a compromised position. In urban and rural regions, patients struggle to find the medical care they need. This shortage of doctors has opened up an opportunity for predatory con artists posing as doctors. In the middle of this fraught ecosystem is a small team of developers and… Read More

On September 1st, 2016, Relay had sent a total of 0 text messages. The day after the United States Presidential Election, they’d sent 15 million. Scaling a peer-to-peer texting platform from zero to election-season level traffic isn’t light work, but it was easier than Relay CEO and Founder Daniel Souweine expected. “When organizers find something that works, they’re not afraid to go big. So it was… Read More

Do you or a developer you know code for a nonprofit or social enterprise? Twilio.org can help with API credit and discount pricing to increase your impact. Massive floods are common during Indonesia’s monsoon season. Houses and roads are often inundated with floodwaters, and extreme weather sometimes displaces thousands of residents and causes dozens of fatalities each year. Government early warning systems exist but are unreliable,… Read More

On Saturday, they had the idea. On Monday, they started working on Qeepsake. Jeff and Stephanie McNeil, along with Duncan Street, founded Qeepsake together. Jeff and Stephanie are the proud parents of 5 young children. As you might imagine, they don’t have a ton of time to sit down and write in a journal when a moment of parental pride strikes them. But, that… Read More

You can pitch your MVP to a room of investors. Or, you can ask Grandma. Back in 2013, Michael Perry was trying to figure out where his company, Kit, would go. At the time, Kit focused on making it easy for small business owners to buy and run Facebook ads through an online dashboard. Michael was constantly trying to figure out what aspect of Kit he… Read More

Something’s broken when you get a “you up?” text message — from your customer. It’s awesome your customer feels personally connected to your business enough to text you. But, no one is doing business at 1am on a Tuesday — and not from their personal inbox. Scaling text messaging for businesses, and the personal relationships therein, can be tricky. With the right set of… Read More

If a phone rings and there’s no one there to answer it, does it make a sound? I mean, yes. Obviously. Why are you focusing on the sound issue? You should be asking who called and what they were calling about. If you got a Slack notification every time a lead called, you probably wouldn’t miss that call. If that phone call popped into a Slack… Read More