ITsECPC - Terms and Conditions

The following terms and conditions apply to all web
site design and search engine optimisaton services
offered by ITsECPC. By ordering services from
ITsECPC you are agreeing to the following terms and
conditions.

We reserve the right
to refuse to construct a web site which we may
judge as unfit due to content or otherwise. This
includes, but is not limited by, sites
containing adult oriented material such as
pornography, sites which promote hatred towards
persons belonging to any ethnic group, religion
or sexual orientation and sites which infringe
copyright or are contrary to UK laws.

The acceptance of a
commission shall be deemed as a contractual
agreement between the client and ITsECPC.

A deposit of 50% of
the total agreed contract will be payable before
any work on the commission will commence.

ITsECPC cannot always
guarantee to start work immediately on a
commission but will arrange a date with the
client as to when work can commence. Any completion
deadline dates discussed or agreed will be used as
guidelines and cannot be guaranteed.

All material, both
text and images, supplied by the client and used
in the construction of the client's web site,
will remain the client's property. All such
material will be assumed to be the property of
the client and free to use without fear of
breach of copyright laws.

The copyright for all
material provided by ITsECPC, such as HTML code,
graphics, photographs and text, will remain the
property of ITsECPC until such time as payment
has been made in full whereupon they will become
the property of the client.

ITsECPC makes every
effort to design pages which display acceptably
in the most popular current browsers, but cannot
accept responsibility for pages which do not
display acceptably in new versions of browsers
released after pages have been designed.

ITsECPC will submit a
client's website to several of the major search
engines as part of the design commission. If a
client wishes ITsECPC to promote a web site as a
separate commission, ITsECPC will make every
reasonable effort to promote the website
effectively but cannot guarantee high placings
in search engine results.

ITsECPC can accept no
responsibility or liability if any search
engine, online directory or search site,
submitted to as part of a web site promotion
commission, chooses not to list a client's web
site.

In relation to it's Search Engine Optimisation
service, ITsECPC cannot guarantee to place a
clients website in position 1 on page 1 of the
major search engines. It will however provide an
optimisation service that helps maximise the
potential of the clients website with regard to
SEO.

On completion of the
commission, ITsECPC will meet with the client in
order that the client may view and comment upon
the website. When both ITsECPC and the client
agree that the website meets the criteria agreed
during the commissioning process, ITsECPC will
invoice the client for the full amount due for
the commission less the deposit paid. On receipt
of payment, ITsECPC will publish the website on
the agreed server.

If at any point during
the Website Development Cycle a client wishes to
cancel, they may do so but will be invoiced an
amount that ITsECPC judges to be proportional to
the amount of work completed on the commission
less deposit paid. If the deposit paid is
greater than the proportional value of the
invoiced work before cancellation then a refund
will be given.

If, during the Website
Development Cycle, the client does not supply
the content required in order to complete the
commission within a reasonable amount of time,
ITsECPC will consider that the client wishes to
cancel the commission.

ITsECPC does not
undertake to maintain or update a client's
website as part of the design commission. If a
client wishes ITsECPC to maintain or update a
web site as a separate commission, ITsECPC will
negotiate with the client a maintenance contract
appropriate to the amount of work required. Web
site maintenance may also be undertaken on a
time and materials basis if the client so
wishes.

Any quoted website work over the value of £100 will require the payment of a 50% deposit before any work commences.

Annual website hosting fees must be paid 14 days before the start of the next hosting period commences.
Failure to do so may result in the removal of your website until such fees are paid.

Domain name renewal fees must be paid 14 days before the start of the next renewal period.
Failure to do so may result in the removal of your website until such fees are paid.

ITsECPC expects
payment by cheque, cash,
credit/debit card or bank transfer, payment terms will be specified on each invoice.

Invoices not paid in accordance to the stated payment terms may be subject to late
payment charges as outlined in The Late Payment of Commercial Debts (Interest) Act 1998, as amended and
supplemented by the Late Payment of Commercial Debts Regulations 2002. These charges currently stand at 8%
plus the Bank of England Base Rate. Interest will be charged for each date the debt is overdue after the
stated payment terms date. Compensation for recovery costs may also be sought.

Any payment returned
by the bank or credit card company will incur a
£30 administration charge. This will be invoiced
and will be added to the total outstanding debt
owed by the customer.

ITsECPC reserves the
right to alter prices at any time without
notice. If a client has commissioned any
services from ITsECPC prior to a change in
prices, that commission will not be subject to
any increase, but any subsequent commission may
be subject to an increase.

By agreeing to these
terms and conditions your statutory rights are
not affected.

ITsECPC reserves the right to change or modify any
of the terms and conditions contained in the Terms
and Conditions.

If you have any complaints about the quality of
service you have received from ITsECPC please e-mail
ITsECPC or write to us at: ITsECPC, 20 Elmhurst Rd, Thatcham, Berkshire, RG18 3DG. Tel No: 01635 821883 stating the full nature of your complaint. We take
customer satisfaction very seriously and will
investigate your complaint promptly and thoroughly.