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FAQs

How Does Hydroviv Optimize Water Filters For My Water?

We generate a chemical fingerprint for your tap water by pulling together water quality data from local, county, state, federal, and our own databases. This approach allows us to capture trends from thousands of data points that a single water sample would miss.

We then cross-reference this information with toxicological data and custom-blend NSF certified filtration media in the correct ratio to best address the problems.

We also continue to monitor water quality data for each customer, in case something change. If it does, we'll send you a new cartridge for free. We've got your back.

Do Hydroviv Filtration Systems Filter Lead & Chromium 6?

What Else Does Hydroviv Filter From My Water?

More than we can fit here here but the list includes Volatile organic compounds (VOCs), PCBs, MTBE, mercury, cysts, pesticides, pharmaceuticals, petroleum-based chemicals, chlorine, chloramine, disinfection byproducts, PFOA, PFOS, and a ton more. If you want a more complete list, reach out to our technical support team! hello@hydroviv.com

Does Hydroviv Use Unproven/Unvalidated Filtration Media?

Of course not. Everything that goes into our cartridges is NSF and/or WQA approved. There's nothing weird or unproven. What we do differently is we blend the different types of filtration media in the ideal ratio for your water.

For example, if your area has abnormally high concentrations of chromium 6, we adjust your formulation to reflect this. If we used a one-size-fits-all formulation like other companies, the filter's capacity to remove chromium 6 would "run out" before the cartridge lifetime is up.

This is the same approach we used in the filters we donated to residents of Flint during the lead contamination crisis. Our high-capacity lead filters performed as designed, while one-size-fits-all filters became prematurely saturated with lead well before the advertised filter lifetime.

Does Hydroviv Offer Installation?

Even though our system is built for people without plumbing experience to connect, some people prefer to have someone else do it. DC residents can inquire about our installation services by reaching out to hello@hydroviv.com. Users outside of DC can easily find an insured/reputable handyman or plumber using a service like TaskRabbit.com. We are happy to help you find someone in your area to help!

What About Replacement Cartridges?

Why Can’t I Buy Hydroviv Products At Home Depot or Other Big Box Stores?

Two reasons:

1. We custom-build each system to order

2. You’d end up paying about $475 for the same product because of retail markup

What Is Hydroviv's Return Policy?

If you're not happy with our systems within 60 days from purchase, we'll refund your purchase, and we'll even pay to have the system shipped back to us.

Where Can I See Real User Reviews?

Unlike many other water filtration companies, we do not pay people to leave favorable reviews. We also do not pay bloggers/journalists to write about our products. When you see an online review for a Hydroviv product, it's from a real user. Our users post in a number of places, including Yelp, Facebook, and Google.

What If I Have More Questions About Hydroviv Systems?

Reach out by using the live chat function during business hours, sending an email to hello@hydroviv.com, or calling (571) 403-2645