Service Improvements For You: Flinders Uni & Anglicare SA Partnership

In March 2016, after the Commonwealth Government introduced the CDC (customer directed care) model, AnglicareSA engaged Flinders University to undertake a review of its Home Care package services.

With the support of a number of AnglicareSA customers and staff, the research was completed and findings were released in July. As a direct result of research outcomes, the AnglicareSA Home Care team made a number of key service improvements.

We are constantly looking at ways to improve the service we provide to customers. AnglicareSA Home Care is currently reviewing its rostering practices to improve its ability to introduce permanent care workers to customers in a more timely manner.