The article aims to present an overview as a result of a literature review on business competitiveness. It focuses on the introduction of elements designed to gain a competitive advantage: quality, service and image, and two tools that contribute to human and technical organization of the company: watch the ABC Method for evaluating and monitoring costs, contributions and performance of each of the activities, as well as, guidance for managing staff through the use of: knowledge, experience, skills and attitudes to improve job performance.

In today's highly competitive, global marketplace, a company that excels is one that continually strives to identify and focus on factors critical to its customers and improve its processes in order to provide the highest - quality product or service possible. The implementation of total quality...

The article focuses on ways to develop properly trained and resourced contact centre staff that can help customers during an outage, which include having a proper quality monitoring framework, having flexible customer service system, and modifying the training plans regularly.

Benchmarking approach in competitive analysis implies active search for the best competitive standards in the market. But domestic business secrecy slows down introduction of the current approach at enterprises. Integration of benchmarking with a popular trend in marketing - contest systems -...

Nowadays competitiveness in the organizations is based, in a significant way, in the quality of the products or services that they offer to the end customer. It is for this reason that this paper focuses in the management of quality certifications, especially in the Manufacturing Industry area...

Total Quality Management (TQM) has been touted as the second industrial revolution dating back to the 1940's where it began its journey to bring Japan into the forefront of competitive quality. This paper provides a historical journey of TQM from its beginnings through its evolutionary...

Quality culture conditions are strongly linked with project outcomes and hence, initiatives undertaken should be incorporated to the organizational cultural changes. Total quality management practices in construction industries can be described as the processes or that aligns the business...

The aim of thepaperwas to determine the relationships between total quality management practices, quality culture and contractor's competitiveness in Saudi Arabia. A quantitative research design was adopted to collect data, test hypotheses, and answer the research questions. A cross-sectional...

One of the requirements of the modern materials market is the stable balance between the manufacturer and customer interests. However in order to improve the competitive edge the manufacturer should be able to adapt well to the changing market conditions. This feature is especially important...

Current global trends force businesses to enhance their competitiveness via quality, innovations, leaning of production processes and shortening of production cycles, development of employees and satisfying of customer's needs. At the same time, the society demands from entities more emphasis on...