FrequentlyAsked Questions

Rooms

EVERYTHING YOU’VE EVER WANTEDTO KNOW ABOUT PARADISE

There is an electricity that courses through Cozumel Palace. We are always on the go to thrill you, pamper you, and exceed your expectations. We are alive, growing and breathing every day. Surpassing your dreams makes it all worth it. Find out everything Palace related here!

On top of the already unmatched all-inclusive luxury amenities and service, this resort credit can be used on spa and beauty salon treatments, golf outings, tours, romantic dinners, and our select Palace Resorts Wedding Collections*. With our Kiosko, you will be able to know the amount of Resort Credit given to your reservation and check its balance and all the transactions made during your stay at Palace Resorts.

Our all-inclusive offering provides our guests with unparalleled service and signature amenities and we are proud to have set the all-inclusive standard. Your visit will include luxurious accommodations, 24-hour room service, unlimited dining at any of our world-class restaurants, wireless Internet, in-room double whirlpool tubs, in-room minibar, top-shelf drinks at any of our bars and restaurants, CHI hair iron, blowdryer and bath amenities, daily and nightly activities, use of our surf simulator and more. All of this at no extra charge. A better question may have been what's NOT included! Guests who also book 5-8 nights, will receive a $1500 Resort Credit to use toward spa services, golf, tours and more. (Subject to additional terms and conditions as well as a 16% fee.) The jacuzzi does not apply to Moon Palace Jamaica. Surf simulator only applies to Moon Palace Cancun, Jamaica & The Grand.

Class reservations can be made upon your arrival at the Resort directly with your Palace Vacation Planner from 7:00 am - 6:30 pm. For further information or questions please contact us directly at golfacademy@palaceresorts.com or call the golf course desk. To make reservation you may send your request to teetimes@palaceresorts.com

Reservations for travel dates between Jan. 4th, 2017 - Apr. 8th, 2017 - Free cancellation up until 4 days prior to arrival with no penalty. For cancellations made within 3 days of arrival, or no shows, guests will be charged a one night penalty.
If you're arriving between Apr. 9th, 2017 – Apr. 16th, 2017, you will be charged in full at the time of booking.

Reservations for travel dates between Apr. 9th, 2017 – Apr. 16th, 2017 - Free cancellation up until 21 days prior to arrival with no penalty. For cancellations made within 20 days of arrival, or no shows, guests will be charged 3 nights of the original stay.
Reservations for travel dates between Apr. 17th, 2017 – Dec. 23rd, 2017 - Free cancellation up until 4 days prior to arrival with no penalty. For cancellations made within 3 days of arrival, or no shows, guests will be charged a one night penalty.
If you're arriving between Dec. 24th, 2017 - Jan. 3rd, 2018, you will be charged in full at the time of booking.

Reservations for travel dates between Dec. 24th, 2017 - Jan. 3rd, 2018- Free cancellation up until 21 days prior to arrival with no penalty. For cancellations made within 20 days of arrival, or no shows, guests will be charged 3 nights of the original stay.
Reservations for travel dates between Jan. 4th, 2018 - Mar. 24th, 2018 - Free cancellation up until 4 days prior to arrival with no penalty. For cancellations made within 3 days of arrival, or no shows, guests will be charged a one night penalty.

Reservations for travel dates between March. 25th, 2018 – Apr. 1st, 2018- Free cancellation up until 21 days prior to arrival with no penalty. For cancellations made within 20 days of arrival, or no shows, guests will be charged 3 nights of the original stay.
Reservations for travel dates between Apr. 2nd, 2018 - Dec. 23rd, 2018 - Free cancellation up until 4 days prior to arrival with no penalty. For cancellations made within 3 days of arrival, or no shows, guests will be charged a one night penalty.

Early Departure Policy
• Reservations for travel dates between Jan. 4th, 2017 – Dec. 23rd, 2017. - For guests who check-out prior to the check-out date on file, there will be a one night penalty fee added to their bill.
• Reservations for travel dates between Dec. 24th, 2017 - Jan. 3rd, 2018. - For guests who check-out prior to the reservation date on file, there will be a three-night penalty fee added to their bill.
• Reservations for travel dates between Jan. 4th, 2018 – Dec. 23rd, 2018. - For guests who check-out prior to the check-out date on file, there will be a one-night penalty fee added to their bill.

A. This nominal fee is important in order for us to be able to compensate our various partners and staff that support the Resort Credit inclusions such as tours, photography and salon services. Much like the tax and gratuity charge we include as part of a guest’s hotel reservation, the Resort Credit fee allows us to cover these incidentals for Resort Credit promotion offerings as well.

To view a detailed list of the excursions we offer (with and without the Resort Credit) please download the "Palace Resorts" app (Apple and Android). There, you will find a detailed description of each excursion, along with menus. You may also reach out to vipvacationplanner@palaceresorts.com for more information.

We have a variety of gluten free options at all restaurants at all our resorts. These options are designated with a special symbol in our menus. If you have a gluten-allergy, please let our public relations desk know and they will provide you with further instructions.

At Palace Resorts the all-inclusive fee is covered with your room rate, however if you're booking your reservation through Interval International, there is an additional fee for your exchange, required for our all-inclusive features which include unlimited dining in any of our restaurants, 24-hour room service, premium drinks and more signature services and amenities. For information about all-inclusive fees through Interval International, please dial 1-844-272-5223 or 1-305-925-3094. As a member of Interval International you have exclusive rates.

Depending on how many nights you book, you may be eligible to receive a Resort Credit (total amount depends on your length of stay) that can be used toward tours, spa services, romantic dinners, golf and more. To view our Resort Credit brochure, please visit www.palaceresorts.com/rcbrochure. There you can view full details, along with our terms and conditions, including information about the 16% fee that is charged on all services and products that are rendered with the Resort Credit. (Please note that golf is not available at Moon Palace Jamaica Grande)

All of our resorts are smoke free, including pool areas. Smoking is only permitted in designated areas.

COZUMEL PALACE

Christy P

Austin, TX

Excellent family resort

My family just returned from a week-long stay at Cozumel Palace and we are already planning our next trip back. The staff is what really makes this resort shine, these folks are the heart and soul of the resort.

Tommy v

Dana Point, California

Amazing people

We never had one bad experience while we were at this hotel. The service was exceptional. The rooms were great and cleaned daily. The food was great. I can't say enough about the friendly staff though. They truly made our stay special.

Kathy668

Marion, Kansas

Cozumel Palace - Great Place

We love everything about Cozumel Palace. We have stayed there 3 times now. The rooms are beautiful, people are very friendly and fun. The location is nice, walking distance from the shopping mall. Great, Great Place