Many new faculty (tenure) positions over 3-year periodadopting an engineering school-- never before had engineering programhow to support faculty the way they're used to at peer institutions (helps faculty recruiting)Make a pitch for resources, but first determine what those resources need to be

Phase 1:1. identify institutions for comparison2. define service areas to benchmark and criteria for benchmarking3. assigning area experts4. data gathering

"aspirational peers" -- where looking to recruit faculty/grad students from

What might be there that wasn't included? - collaborative services left off, had done ask the year before for teaching/tech supportAlready was a working group for web publishing/collaborative services

"digital scholarship support" - digital humanitiessoftware development implicit in some of other categories

Assigned area experts-- people who are already working on this thingOnly looked at services offered as enterprise level service-- common good, not rechargeFollowed up w/ area experts in addition to written reports, spreadsheets, rankings, etc.