of my "utilities"
I now have no water rates( damn good well ) , no central heating costs ( plenty of wood here for my raeburn).
Time to tackle the things I can't provide.

I have used BT for broadband, line etc here because other providers had to use BT whatsits to provide my broadband. Where I live is a bit " low
signal" for mobiles/internet etc so BT had us in a stranglehold over our prices.
So I decided to "try my luck" with BT,.
I rang and asked for my mac code as I was moving to another provider, the operator asked why I was considering moving, and there began my rant.

I explained that BT in the last 12 months had silently added at least 40% a month to my bill without even allowing me the privilege of an
e-mail/letter or pigeon post to tell me.
They would charge me 50% extra if I dared to go less that .01gb over my 10gb allowance.
They where now charging £1.75 a month for 2 items that were free previously...
The operator explained that their prices are in line with other providers, and I rallied with " how come my new provider is offering a 20gb(@ £11.00
a month with 6 months free ) allowance and line rental @ £13.00 compared to your 10gb allowance and £18.99 line rental. I think I scared him as he
said "bear with me while I do some sums".

He came back with a reduced broadband charge plus free caller ID and I hummed a bit and said "but your still only offering 10gb broadband compared to
20gb offered, plus line rental @£18.99 compared to £13.00 line rental.
I now have unlimited broadband, line rental, caller ID at the great price of £24.00 a month compared to £40.00 limited(10gb) BB useage.

I had to deal with my mum's house insurance over the phone. I would have simply paid the amount on the renewal with her debit card but she said that
she normally barters. I told the woman on the phone what my brief was and I got put through to a number of departments but stuck to my simple brief
and came away with free legal cover and a £50 reduction!

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