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Summary: This is a hybrid business-technical role that sits on the Client Operations team, which manages client onboarding, integration & implementation, and analytics, and is the central hub between the Business Development, Client Services, and Engineering teams. The Client Operations Analyst is responsible for ensuring the success of launching new brands & retailers on the Inturn platform.

Document Client Operations best practices and continually refine/improve upon them

Experience and Skills Required:

1-3 years of experience; candidates who have prior experience in Operations or Consulting have historically excelled in this role

Intermediate/expert Microsoft Excel skills required

Experience in retail or off-price a plus but not required

Experience using ERP/inventory management systems preferred but not required

Experience using Salesforce, Jira, Wrike, and other internal communication/project management tools a plus

Quick learner who is comfortable diving into & becoming an expert in new systems

Clear and concise communicator who can translate client pain points / requests into language that Product & Engineering can understand

Deadline-driven, proactive mentality; someone who doesn't take 'no' for an answer and will break through walls (i.e. if the answer doesn't lie with the person you're speaking to, keep trying different avenues)

Comfortable dealing with ambiguity and making timely decisions without necessarily having all of the answers

High analytical / logical ability; you may not know how to write SQL or create Macros in Excel, but you're confident that you could learn quickly