Technical Problems: For example : Shower, Toilets, bulbs, etc = 2 possibilities:1) You send me an email and you wait until the following opening day or the following Monday. 2) You call a company. In this case, you have to pay the bill (charge/tenant).

Keys: A piece of advice: Upon arrival, you receive 3 keys of your room, so, keep the 1st one, put the 2nd one in your room and give the 3rd one to a neighbor or a classmate. In case of forgetting or losing keys, please note that the team is off during the evening, night and week-end. HEC Welcome Desk cannot help you either.So, you have 3 possibilities:1) You wait until the following opening day or the following Monday.2) You call a company. In this case, you have to pay the bill (charge/tenant).3) You contact your neighbor or your classmate to collect your key.