Portal Updates - WB 28-06-08

Here are the portal updates from the 29th August to the 3rd September. WID=Website Improvement of the Day. These are minor, quickie improvements that are small items of work that will hopefully make a big difference.

Please note: These are internal notes that we are reposting. Some of them may contain acronyms that are unfamiliar (and indeed that we may not know either) but hopefully you should still get the idea!

WID #21 - Help & Support - Port Blocking

Source: Usergroup, Customer Feedback Problem: Customers don't know which ports are blocked on which accounts, leading to Questions and work for comms in forums.Fix: Provide a support article that clearly explains our position.http://www.plus.net/support/security/port_blocking.shtml

WID #23 - Help & Support - Unsuccessful Broadband Orders

Source:CSC Ideas (Muhit Khan) - Incompatiable products on the lineProblem: Our Unsuccessful Broadband Orders guide didn't give customers any help if they found they had a tag/marker on their line.Fix: Update the guide, giving customers the correct course of action to help get the tag/marker removed. (We're also be revising the question responses for unsuccessful orders, as part of another project).http://www.plus.net/support/broadband/products/unsuccessful_orders.shtml