Homeowner Care

WARRANTY SERVICE REQUEST

Your happiness and satisfaction with your home is our #1 priority and our commitment
to you is as important to us after you move in as it is the day you purchase your home.
You can count on us to be there for you for many years to come.

Whether you have questions about your warranty coverage, need to request warranty
service or need help in operating something in your home, make us your first call and we'll
be happy to assist you.

Our Customer Care Associates are highly trained and dedicated to providing you
with the highest level of customer care and will respond promptly to all service requests.

MBK After Hours Home Emergencies: If you experience an after-hours emergency (including weekends and holidays) MBK provides a 24-hour emergency answering service. Please call our emergency answering service at (800) 434-0944 and a Customer Care Associate will be notified immediately.

Emergency Service Guidelines: MBK defines emergencies as problems that require immediate attention to protect you and your family from harm and to avoid damage to your property, your home or your lot.

These emergencies include:

100% stoppage of the plumbing drain system. If your plumbing system ceases to work, none of your sinks, tubs or toilets will function properly.

A water leak, which requires that the water supply to your home be shut off to avoid serious, water damage. A leak, which can be isolated by the shut-offs under the cabinet or plumbing fixture, is not an emergency. Please refer to the water shut off procedure in the Homeowner Portfolio.

100% total electrical failure.

Loss of heating or air during extreme weather conditions.

Window/sealant leak or roof leak. If a window or roof leak allows water to enter your home, damaging your home or personal property, it should be reported as an emergency. However, it may be impossible or impractical to make repairs during a storm.

Our Warranty Department is open Monday-Friday from 8:00 AM to 5:00 PM.

First Name:

Phone Number:

Last Name:

Phone Number (Alt):

Address:

Email Address:

City:

Email Address (Alt):

State:

Zip:

Preferred Method of Contact: Phone Email

My MBK Neighborhood:

Description of Warranty Service: (One item per line)

Escrow Close Date (Optional):

Lot Number (Optional):

Phase (Optional):

Plan Number (Optional):

Original Homeowner: Yes No

Photo Upload: (Optional)
If you have a photo that helps show the issues you are having with your home, you can upload the photo by click on the "Browse" button below. Please note, that only JPG, PDF and TIF files are allowed for upload.

I am requesting warranty service for the following
items covered by The MBK Limited Warranty and agree
to provide access to my home during normal business
hours for MBK employees and agents to inspect or
repair these items.