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Hi,
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!

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PUK stands for Personal Unblocking Key. This is a uniqueeight-digit code specific to your SIM card. This is required when the PINnumber to unlock your mobile phone is entered incorrectly 3 times. You are thengiven 10 attempts to enter your PUK code. If an incorrect PUK code is enteredafter the 10th attempt, you will block your SIM card permanently and willrequire a new SIM card from your mobile phone provider.PUK codes can be obtained through the following ways -The PUK code is in your SIM card documentation Starter Pack.If you do not have this then -Please contact your phone service provider.Your cell phone service provider can give you the PUK code once you give themyour account details and they have confirmed your identity.For details to obtain the PUK code for the SIM card, pleaseclick on this link and follow my instructions.http://www.fixya.com/support/r5705889-puk_code

Every PUK code is unique so nobody can tell you your PUK number, but i will tell you what you can do!1)
If you still have your packet that your Sim Card came in, you should
find your PUK number in there, if you don't have the packet, please
read bellow.

2) You must get a phone that is on the same network
as your phone and call the networks Customer Care and ask them for your
PUK number, they will ask you for your phone number, then they will
tell you your PUK number. Once you have done this, you will be able to
reset your Pin number so you will be able to go into your phone again.