The staff was exceptionally helpful and kind, both in the reception area and the breakfast room. The breakfast choices were abundant and food quality excellent. The room was quaint and clean.

Joyce,
United States of America

Nice room - comfortable and clean. Price is comparable to others with no breakfast. I paid more because breakfast was to be included which it was not. They need to fix their website and so does booking.com.

Susan,
United States of America

restaurant was quite good, but only open for breakfast

Marc,
Canada

Large apartment. Big bedrooms. Washing facilities. Pool.

Stephen,
The United Kingdom

colours of the decor; space of the room.

Richard,
Canada

Comfortable. Good value for money. Good location.

Janet,
The United Kingdom

petit dejeuner et proprete

Robert,
Canada

The management very kindly mailed our son's cell phone, which he left behind.

Anonymous,
United States of America

Hotellerie Jardins de Ville is an eco-friendly hotel located in Sherbrooke, Québec. It offers an outdoor pool as well as free WI-Fi access.

Cable TV is available in all rooms at this hotel. Rooms are also equipped with a refrigerator and a work desk.

The Dining Room at Hotellerie Jardins de Ville serves healthy breakfast options every morning at an additional cost.

Original artwork by artist Paul Morissette is displayed in Hotellerie Jardins de Ville. The hotel strives to be eco-friendly by using water saving taps and showerheads, as well as energy-saving light bulbs.

The University of Sherbrooke is 5.3 km from Hotellerie Jardins de Ville. Boisé du Portage is 7 minutes' walk away.

We speak your language!
Hotel Rooms: 60
This property has been on Booking.com since Jun 9, 2011.

Only a customer who has booked through Booking.com and stayed at the property in question can write a review. This allows us to verify that our reviews come from real guests like you. Who better to tell others about the free breakfast, friendly staff, or their comfortable room than someone who’s stayed at the property?

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Anonymous

United States of America

7.1

Good

August 26, 2014

Our room was very dark, poor lighting. The noise from the road was fairly loud during the day, but didn't bother us at night as we had the AC on. Breakfast is not included but you get $3 off the price at their restaurant - which is overpriced. Do not get the waffles - they are frozen and dry. Rooms need updating.

Janet

The United Kingdom

7.1

Good

August 3, 2014

When I arrived I was told that I was only getting $3 dollars off of my breakfast, even though my confirmation clearly stated breakfast included. The young man on reception was very helpful, explained that it was a mistake and printed out a breakfast voucher for my family and I.
The next morning we enjoyed a delicious breakfast,and we were very happy until checkout time.
I was told that my breakfast had cost me $100 dollars. I said that could not be the case because my room rate included breakfast. After many heated conversations and telephone calls,the manager agreed to include breakfast as stated on my confirmation. The heated conversations were all in French and I was left to stand by feeling awkward,and also slightly fearful for the job of the young man. When the manager agreed to refund the cost of the breakfast, it came with a big dose guilt,he said that he would have to find a way to cover the cost of our breakfast from his own pocket.
Overall, not a very pleasant experience, where I felt I had to fight for something that should clearly be included or not.

Allan

Norma

Lucia

Canada

7.9

Good

July 11, 2014

Could use new pillows.

This Hotel is well situated. It is close the our family and friends. It has the dining room which serves breakfast, which is nice as you can have a wonderful breakfast before you head out for the day. Beds are comfortable and clean. Staff friendly and polite. It's our go to when visiting the Sherbrooke area.

Robert

Anonymous

United States of America

5

Fair

June 13, 2014

There was conflict over the style of room booked online vs. the room we actually got. We were charged more than advertised online price. Worst of all there was much hair on the bathroom floor. Few electrical outlets I could get to for charging devices. Huge amounts of dust behind furniture. The room was not clean. Restaurant service at breakfast was very slow even though the dining room only had 2 tables occupied including ours.

the ambiance and it was a perfect location for us. Hotel restaurant breakfast was plentiful and delicious.

Xiao

Susan

United States of America

7.1

Good

April 1, 2014

They say they offer free breakfast but in reality it is a $3 off coupon for a big breakfast - not muffin, etc. Breakfast with coupons costs us over $20. Very disappointed as I booked this because of the free breakfast.

Nice room - comfortable and clean. Price is comparable to others with no breakfast. I paid more because breakfast was to be included which it was not. They need to fix their website and so does booking.com.