Internet of Things (IoT)

Is visibility enough? Future networks can’t afford to fail. Network outages, interruptions or even a half-second of latency can put business productivity, customer loyalty, and lives at risk. For the past few decades, service providers …

Industry veteran to kick off the next chapter of growth Empirix® Inc., a leader in network test automation and service and application performance visibility today announced that Edoardo Rizzi has been appointed SVP, Product Management …

As predicted, 5G technology was the main focus of MWC19 Barcelona (formerly Mobile World Congress). Speaker after speaker touted the importance of deploying 5G as quickly as possible. Tech companies from all over the world …

Whether you’re running a contact center or you’re a service provider building the next generation network, you’re on the hook to provide your customers a world-class experience. This is a tall order considering the complexity of modern networks.

New technologies, high expectations

The reality of conducting business in the digital world is that technology is more in control of customer experience than we humans are. Consumers have high expectations. When things don’t go well, unmet expectations can devastate a company’s reputation and even negatively affect market share.

The Empirix approach

Empirix has been safeguarding customer experience for contact centers, enterprise networks and telecommunication service providers since 1992.

Thousands of companies rely on us for:

Comprehensive test automation

End-to-end network troubleshooting and monitoring

Real-time, actionable network and customer intelligence

And to deliver high quality, profitable services, experiences, or communications

Tomorrow’s networks will be shaped by the investments made
today. Empirix is uniquely positioned to help our clients improve customer
experience, extend the value of their existing investments, and accelerate
their digital transformation.

The deployment of 5G technology, which is happening much quicker than expected, will “touch and change our lives like never before” while bringing new performance expectations to the telecommunications industry, according to a new white …

Are you attending MWC19 Barcelona later this month? We’d love to speak with you! Schedule a meeting here or swing by Hall 6 Stand 6C20 between February 25-28. This is your opportunity to explore progressive …

The following is from the new whitepaper published by Empirix and Mobile World Live, QoE in the Digital Transformation Era. Download full whitepaper here. In previous generations, QoE was relatively simple for service providers to …