Re: Internet down for past week.

Good morning Mike,

I see it's your first post here, so welcome to the community! I pulled up your account to investigate and even I can't reach your modem to run diagnostics. We have decided as a courtesy to dispatch a technician to do a complete review of your site due to the concerns you've been encountering. Your dispatch is currently scheduled for our earliest available slot: Monday, Nov 26, 2018 between 11:00 AM-02:00 PM. Call us at 866.347.3292 and reference case #116802530 if you need to reschedule. Please let us know how the site visit goes.

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.