Tuesday, June 10, 2014

Knowledge Manager Insurance Practice
New York City
Global Management Consulting Company

Key role & Responsibilities
The Insurance Knowledge Manager role is part of a team of Knowledge
Management specialists supporting the different practices within this
global management-consulting firm. This position is New York based but
the role has global responsibility – supporting the global Insurance
practices and associated interest groups within our client’s
consulting/Support Professional community.

This role reports directly to the Knowledge Management Team Manager for
Financial Services and a high level of direct interaction is expected
with the other KM covering the team. There will also be co-ordination
with the Insurance Chief of Staff, Practice Manager and Practice heads
on the operations and content connectivity side. An important aspect of
the role will be to build excellent working relationships with the key
practice figures globally but with a particular emphasis on those in the
North American region.

The purpose of this role is to shape, develop and facilitate knowledge
creation, codification and sharing across the business (e.g. developing
content management tools, cultivating human networks and informal
knowledge transfer, practice focused research and analysis to support IC
generation and advisory services). The aim of the Knowledge Manager is
to develop and promote tools and processes which increase the
development and capture of best-of content, overall information flow and
best practice sharing within the practice and across the firm.

Candidate Specification

* Educated to Degree level – ideally with an MLS (or equivalent) and/or accredited Knowledge Management qualification
* A high level of intellectual curiosity and open to new ideas–
interested in solving business issues and exploring current and upcoming
business/industry and KM problems Discipline, to understand the value
of capturing and disseminating information to grow the knowledge assets
of the group, and demonstrated ability to execute (e.g. a new knowledge
program, or devise new knowledge harvest or transfer approaches)
* Understanding the competitive environment and the place of Insurance
within our consulting business and the wider business community
* Top flight communication skills – able to deal with colleagues of
different experience levels and seniority, keen and able to champion KM
in the organization, tactical communication and selling skills to help
manage change
* Competent online, research and analytical skills, including ability to create metrics and measure impact
* Technology skills (e.g. Microsoft Office suite, SharePoint etc.)
* Ability in languages other than English an advantage
* Willingness to act as an internal advisor
* Knowledge of Financial Services is a prerequisite for this role
* KM or relevant Industry experience in similar professional services environment preferred
* Capable of independently pushing work forward and strong teaming skills

The role of the Knowledge Manager is to act as facilitator in the
transfer of intellectual capital across the practices and throughout the
company. Responsibilities can include a combination of the following:

* Knowledge Management – project tracking, intellectual capital capture
and dissemination, knowledge systems maintenance and development,
promoting and training consultants in proper use of knowledge tools and
appropriate knowledge sharing, expert/expertise tracking
* Data Management – working with frequently used external data sets and client data, managing models and internal benchmarks
* Knowledge advisory and harvesting– The Knowledge Manager is an enabler
within the business supporting internal clients in the use and
distribution of internally generated IC and practice specific tools.
Promoting the message that information sharing behaviors are actively
encouraged and rewarded.
* Specialist Research & IC development – for both client work and
Business Development/Marketing, supporting client proposals, internal IC
generation, production of Current Awareness bulletins etc
* Analysis – Working with practice models, proprietary data sets and industry analysis

The NY Chapter appreciates and recognizes the above listed recruiters who specialize in placements in information-related fields.

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