HHGregg Complaint

Delivery Woes - poor service

I purchased a Fridaire washer and dryer set from HHGregg . I paid to have the merchandise delivered to my house. When the delivery people showed up, they informed me that they would not be able to take the washer/dryer down to the basement because the staircase was too narrow and the stove was too close to the door. They told me I would have to move the stove, not just turn it sideways and shut off the gas. They said I would have to remove the trim from the basement door and the railing into the basement. After all that was done, then they would come back. They left my new washer and dryer in the kitchen. It happened that I also hired movers to move my furniture from my old apartment to the new one. They heard me fretting about the situation and offered to try to take the washer and dryer downstairs, something the HHGregg delivery people did not even attempt. Twenty minutes later, my new appliances were safely in the basement, no damage to my apartment. I went back to the store to inform the manager of the situation. He indicated that he was sorry and someone would be in touch the following day to resolve the situation. The woman who called the next day stated that taking the washer and dryer down stairs could have caused a liablity. She then scheduled me to have my washer and dryer hooked up the following day. Ideally, I would have liked a refund, since no one told me anything about possible difficulties moving my new appliances into an older house. At least, and what I would have liked was a sincere apology and to be at the head of the installation appointments for the day following the incident. Instead, what I got was corporate runaround and another wasted morning waiting for the delivery guy. I will NEVER shop at HHGregg again, and the next time I have something delivered, I want a copy of the policy up front.