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For Consumer

As Qatar’s independent regulator, CRA is required to balance the obligations of telecoms service providers with the rights of consumers. It works towards ensuring that the benefits of competition are passed on to consumers. Consumers have an active role in this process by keeping informed and exercising their rights.

The Telecommunications Law and the licenses issued to Ooredoo and Vodafone-Qatar contain provisions that can protect you in your dealings with them, by placing obligations on the service provider to be honest and deal fairly with you.

CRA can assist you as a consumer to make informed decisions. If you have a Problem or a complaint you can find out what steps you can take to resolve it.

The CRA conducted a customer satisfaction survey among business customers with the key objective of measuring the satisfaction with Quality of Service (QoS) delivered by the service providers under its purview.

The document on this page contains the ExPost Complaints Investigation Procedures published by the Communications Regulatory Authority (CRA) in February 2015, replacing the Dispute Resolution Rules issued in 2010.