iCruise.com, one of the largest sellers of cruises in the U.S., needed a total communications solution with both hosted phone service and a cloud contact center. Only 8x8 was able to deliver a complete, integrated solution.

Got a Voicemail But the Phone Didn’t Ring?

Ever wondered why you have a voicemail but your phone didn’t ring? If your company’s Internet service has a temporary failure, it will affect your 8x8 business phone service. Your 8x8 phone service is designed to deal with these types of interruptions to make sure you don’t miss a call even if your internet is unavailable. This is part of your Call Forwarding settings called Default Rules and ensures that even if your phone is temporarily offline, your incoming calls continue to be answered. However, you can change this routing to have your calls routed to another extension, the auto attendant, your cell phone or even an external phone number, by customizing your Default Rules settings.