Troubleshooting the Air Assist Feature Machine Types: Mini 18, Mini 24, Helix, and EXT This guide will walk you through troubleshooting the most common problems that keep the Air Assist feature from working properly. Below are some common scenarios that prevent proper functioning. First, determin...

Cleaning the X-Axis Linear Encoder Strip Machines: Epilog Mini 18/24, Helix, 36EXT Laser, and FiberMark. If you are seeing wavy engraving, or the engraving seems to be drifting across the page, you probably have a dirty linear encoder. Cleaning it is a quick process that we will explain below. ...

Checking Table Level on the Mini and Helix Laser Machine Type: Mini 18 and 24, and Helix Laser Tools required: Manual Focus Gauge With your machine on, open up the main door so you can have full access to the table. Locate manual focus gauge. This is triangular or “V” shaped tool. Place...

Symptom: Carriage rollers are visually different in size, which may cause engraving quality issues. If the carriage rollers are left for too long, you may experience metal on metal contact once the rollers wear. Issue: Zing engravers may contain carriage rollers that have been incorrectly sized....

Troubleshooting a Direct Network Connection via Crossover Cable If you find yourself unable to print when connected to the host computer via crossover cable, please check the following items for a possible resolution. Delete all jobs from queue. Confirm the Epilog Laser being used is "online."...