DELONGHI 3500 THE INFUSER IS OUT OF THE MACHINE AND THE PART TO INSERT THE INFUSER IS LOWER THAT NORMAL CAN PUT THE INFUSER BACK IN IT WILL NOT FIT I TRY TO RESET THE MACHINE AND RAISE IT BACK UP BUT WILL NOT MOVE. I HAVE BEEN TOLD TO CHANGE THE PC BOARD AND TRY THAT TOO. I AM RUNNING OUT OF IDEA ON HOW TO PUT THIS INFUSER BACK IN THE MACHINE CAN YOU HELP. PLEASE RENE

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Related Questions:

Switch the machine off, AND pull the plug, wait 5 minutes (to be sure) and turn it on. Then turn it off again, now the infuser should return to it's normal position where you can take it out.
If the descale button is still flashing, try descaling again. Was the procedure interupted before? That would be a reason the light keeps flashing.
Bert

Sounds like the brewing unit, or infuser, has not been properly seated into its holder. Are you sure that the two red retainer fittings are in their snapped out positions? See page 16 of your owner's manual.
If the infuser has not been properly seated it could cause a loud noise when the servo drive tries to raise the unit into its brewing position.

Remove base plate and turn pulley clockwise (probably for several minutes) until infuser arm returns to vertical position and the infuser itself drops to the low position. You should here a click when it reaches this point. The infuser can then be removed as normal.

The mounting is very close to the water heater so with heat and pressure from the infuser lifting mechanism the mounting gets bent over time. The switch mounting (Orange colored plastic) gets permanently distorted so the striker arm on the lifting assembly only just presses the micro switch button causing the error message "Insert infuser assembly".

To easily fix the problem on ESAM 5500 machines and should work on other similar machines:-

1.Unplug the machine and remove the rear cover screws and remove.

2.Slide out the two side covers.

3.Remove the grinder lever screw in the top cover coffee bean compartment.

4.Carefully lift the top cover pushing it slightly back so it does not stick under the front cover (you may have to loosen the 4 front cover screws on the side).

5.The limit switch is clearly visible on the top (see photos).

6.Wedge some insulated material (wood, plastic etc, I used bamboo) between the heater assembly and the switch mounting so the switch is in a VERTICAL position. The thickness of the packing is around 3-4mm (see photo).

The infuser does go in at a slight angle "11:45" ish. Be sure the tabs on the sides of the infuser "pop" back out when it's in place. Try unplugging the machine if all else fails and it will do a self diagnostic. You could also call Delonghi tech support.