The player initially used a Credit Card not registered on his name. In these cases , the casino underlines this as fraud. There was communication with the player enquiring about the card and the normal casino account verification process. As standard , verification documents were requested from the player , which he did send through at his time of preference. There was also verification needed for the card as the player informed it was a joint account with his partner.

The verification process was completed this week upon receipt of the player’s final outstanding document. The player has subsequently been paid .

AskGamblers

posted on December 21, 2011.

The complaint will be considered as resolved.

In case that player didn't receive funds, he can contact AskGamblers' Support and they will be able to reopen this case again.