If Frank didn't open the shortcut earlier, Frank will have to go through the Leisure Park, avoiding the convicts, and then entering the eastern end of North Plaza and making his way through the undead hordes until reaching Seon's.

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Frank turns around to find a man pushing a shopping cart with blades along the side, with a woman inside of the basket.

Steven: This is my store!

Steven: You came to vandalize my store, huh?

Steven: Not on my watch!
Frank: Someone's been hurt. I need medicine...

Steven: Hurt!?

Steven grabs the girl and shakes her head.

Steven: That's just what this bitch said when she came to vandalize my store! I don't take kindly to vandalism. I won't allow it! Listen to me, and listen good partner. I don't allow vandalism in my STORE![2]

The crazed manager of Seon's, Steven has a modified cart with Isabela Keyes unconscious inside. She is the woman Frank saw in the Entrance Plaza cutscene just before the undead hordes swarmed in.

As soon as the cutscene ends, jump up on the aisle shelf to avoid Steven's cart.[3]

Steven's main attacks are his:

cart push,

cart slap, and

a sudden dash toward Frank with lightning speed. His cart dash will leave him wide open for a firearm attack afterward, since he will probably be a distance from Frank.

shotgun, which is the most deadly. Steven will sometimes stop pushing the cart and aim his shotgun at Frank. Be sure to get behind a aisle when he starts shooting and do not try to sneak up on him while he is shooting.[4]

Steven also has a shotgun for when Frank is out of range. But fortunately, the store has plenty of cover with aisle shelves, as well as plenty of food to replenish health. Don't give Steven the opportunity to shot the shotgun by lingering too long on top of the shelves. Drop into the opposite isle and make Steven move toward the checkout counters. The checkout counters offer Frank his best chance at survival. The counters act as a barrier between Frank and Steven, allowing Frank to shoot Steven safely from the other side. Steven will just continue to try and ram Frank with the cart.[3]

Firearm strategy

Steven's shopping cart is very slow to turn, so start off by running down the aisle away from him, then duck to one side and stand a couple of aisles over with Frank's guns out, waiting for him to come out. Fire a few shots and then duck back down another aisle then repeat. If Steven's cart is getting too close, Frank can also hop up onto the shelves and into an adjacent aisle; while it might be tempting to stay up there, Steven will just resort to his shotgun.

Small chainsaw or katana strategy

It is possible to get behind Steven to use melee weapons, either by outrunning him or using the shelves (he can't turn around once he's down an aisle) but it's really not recommended as your first course of action unless Frank has a couple of katanas or the small chainsaw. Steven can be defeated with two or three quick swipes with the Small Chainsaw.[4]

Store weapon strategy

If Frank didn't bring a decent weapon into the grocery store, try to use the drink cans on the far aisle next to the bread. These cans work surprisingly well at damaging Steven if Frank hits him with several cans in a row.[4]

Isabela disappears after the cutscene. Frank receives the pharmacy key from Steven's corpse. He can now open the pharmacy door.[3] Like all psychopaths with unique weapons, Steven leaves the weapon cart for Frank. This weapon will now respawn every time Frank leaves the store and returns.[4]

Enter the doorway between the meat and seafood counters in the back. Follow the corridor all the way along.

The pharamacy key is automatically used when is pressed.

Go into the pharmacy and pick up the medical kit, which Frank needs to bring back to the Security Room. Exit the supermarket.[3]

Frank can try to complete the Loversscoop in Wonderland Plaza on his way back to the security room if there is time, but watch the clock. The "Lovers" scoop will end at the same time that Case 2-3: Medicine Run ends.[4]