How It Works

At the heart of our system is the SOSMobile
Server, which controls the flow of data to and from a utility’s back office systems. Callable
Application Programming Interfaces (APIs) allow easy integration to
virtually any software system. In addition, SOSMobile allows you to create and store orders or tasks that are currently
being tracked manually.

A Utility then selects one or any
combination of the following modules:

SOSRemoteallows Field Service Representatives (FSRs) to stay connected
in the field. There's a version that operates on laptops, tablets,
smartphones or most any other handheld device. It integrates to
mapping applications, such as Esri and Google Maps, and offers
GPS tracking capabilities.

SOSDispatchgives dispatchers or office personnel control over the flow
of work to the FSRs, as well as the ability to monitor progress in
the field. It's also where non-system generated orders or tasks
can be entered/ imported.

Automatic Vehicle Location (AVL) includes geofencing
and is a
function of SOSDispatch and
SOSRemote.

SOSScheduler
with auto-dispatch is a sophisticated scheduling
tool that can be configured for any utility's scheduling needs.
Large utilities with complicated business rules are currently
using this module.

SOSWeb allows customers to maintain and
schedule their own service orders using your existing Web site.

SOSMobile's
Email Monitor parses information from incoming
mail - such as 811 line locate notifications or watering violation
tips - automatically creating electronic orders. In addition, image
or signature files can be auto-attached to existing orders when
emailed to a specified address.

And rest assured—all data entered into SOSMobile is logged and
readily available for reporting purposes.