Our Payment is Stripe which accepts all major debit and credit cards from customers.

Orders made Stripe will be processed immediately after clicking on Buy Now. You will be prompted to follow the necessary steps to securely process your transaction. Your order will be processed on receipt of confirmation. If the payment was successful then the order will move to the next phase of the process, with In Stock items being allocated to your order, and other items being ordered from our suppliers.

Should your first attempt at payment be unsuccessful for any reason please contact our support staff

Debit and Credit Card

We do not store your credit card details in our database during the registration or ordering process. For security reasons you will need to enter your card details when you checkout. Should you need to be refunded then we will securely store the details in our encrypted database until the refund is completed. After the refund has been completed the details will be removed.

Hero Toys offers door to door delivery which normally delivered within 7-15 working days. Delivery will be made to the address provided on your account detail when the order is created. If you ordered a digital voucher or game your order will be emailed to you upon receipt of payment.

All physical items purchased from Hero Toys are insured which is included in the shipping cost. Hero Toys only delivers to areas within South Africa.

The supplier brand will provide a 10-day return policy during which a customer may return an item that is undamaged, unworn, unopened and unused with tags still attached. The brand will also provide a return/refund policy for any damaged or defective items as long as any claims are placed within the agreed upon 5 days of the item being received. Customers will contact Hero Toys with any requests for return and we will then contact the supplier brand.

Return shipping is the responsibility of the buyer. All items should be send back using a trusted delivery service using shipment tracking.

Using our secure Stripe payment gateway your payments will be safe and secure. We’ll protect your transactions with our robust double firewall, SSL encryption, 3D Secure, and fraud detection. All data from your PC to Hero Toys is protected by SSL encryption so no hackers can see what you are browsing.

How do I activate a Battle.net code?

Most codes are region specific and must match your Battle.net account region before you can claim them. Region-specific codes cannot be transferred from one region to another. If you’re having trouble claiming a code, be sure the code was entered correctly on the Code Redemption page. If the issue persists, contact Customer Support help.

How do I redeem a Code?

By default, if it’s a retail code, or a code you purchased from other authorized platforms, you need to go to the redeem page.Once there, just input the code, click the checkbox next to “I’m not a robot”, and click “continue”. If all goes well, the game info will be displayed, and the game(s) will be added to your account once you click “continue” again. Keep in mind that the code will be “reserved” for you for a few minutes after it gets “opened”. To make it redeemable by others, click “cancel”.

If your code doesn’t work, double-check in case you made a mistake when typing it in.If you purchased the code from an unauthorized “key reseller”, it’s possible that the code was either blocked, or used by someone else before you.

If you want to redeem a game which you purchased outside of GOG, please consult this support article.

Redeem a gift card or code on Windows 10 or Xbox devices

If the card or code has money on it, we’ll apply the entire balance to your Microsoft account. You can use it to buy things from Microsoft Store online, on Windows 10, and on Xbox One.

If the card or code is for a specific app or game, we’ll add it to your personal library, where you can download and install it. Go to My Library in Microsoft Store. When some apps or games are redeemed, they will take you to the product page where you can also download and install.

Make sure your console is connected to the Internet and you’re signed in to your Microsoft account.

Say “Xbox, use a code”.

Follow the instructions on the screen to redeem your gift card code.

If the card or code has money on it, we’ll apply the entire balance to your Microsoft account. You can use it to buy things from Microsoft Store online, on Windows 10, and on Xbox One.

If the card or code is for a specific app or game, we’ll add it to your personal library, where you can download and install it. Press the Xbox button on your controller and then select My games and apps > Ready to install. Select the app or game, then select Install.

—or —

Choose Store > Use a code.

Follow the instructions on the screen to redeem your gift card or code.

What is Steam?

Steam is a digital distribution platform developed by Valve Corporation in 2003 for the express purpose of distributing game software, hosting multiplayer functionality, and social networking. It is similar to other digital content services such as iTunes or Google Play and is currently the world’s largest digital retailer for personal computer based video games. To utilize Steam, you must have a Steam account and the Steam game client, both of which are free.

Note: if you see an error message about keys being exhausted after revealing your key, it means that we are temporarily out of keys. Never fear though! When keys are exhausted, we will reach out to the game’s developer/publisher to obtain more keys. Check back on your download page later and we’ll have a key available for you!

3. Once you have installed the Steamclient, launch the client and enter your login credentials. When you are logged into your account, click the button in the bottom left corner that says “+ ADD A GAME…” to register the product key to your account.

4. In the pop-up window, select the “Activate a Product on Steam” option. This will open up a new window.

Example: Where you can register product keys to your Steam account.

5. Follow the prompts, and paste or enter the numerical key you copied from your download page into the “Product Code” field.

Hit “NEXT>” If your key is valid, Steam will accept it and you will be taken to your library where you will be able to download and play your newly registered game!

Note: If the key extends beyond the reach of the key field on your download page, simply double-click inside the field to select the whole key. This way, regardless of how much of the key looks to be cut off, you will copy the whole thing!

Example: A product key being registered into a user’s Steam account.

6. From your LIBRARY tab you can see all games registered to your Steam account. You can then select a game and it will bring up a splash page with a large INSTALL button you can click on to install your games. Once your games are installed, the Install button will change to a PLAY button!

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Example: Installing Universe Sandbox 2

TIP: If you are not seeing the product you redeemed through Steam, try the search bar at the top and ensuring that you have filtered your view with the correct platform:

And that’s how register your product keys to Steam! Hopefully this information will help so you can get right to playing your game!

Helpful Information

You can install Steam to multiple computers and download your games to those computers through your Steam account.

Many Steam installation problems can be resolved by verifying the integrity of the game cache. This function will do a check to see if there are any missing or improperly installed files for your game. Simply right click on the game title in your library to bring up the properties menu to locate this option.

If you run into any problems with the Steam client or your Steam account, please check out the Steam Knowledge Base or contact Steam Support. We also highly recommend checking out the discussion forums in case your fellow players have found solutions to any problems you may be facing.