2016 RPAY – Alliance Benefit Group Financial Services, Corp.

Underlying all of the work that Alliance Benefit Group Financial Services, Corp., does is an underlying emphasis on what it calls “sustainable retirement”—defined by the company as at least 85% of employees being able to replace 75%, or more, of their income.

To accomplish this, the firm has a two-part strategy centered around “results-based plan design” that makes effective use of automatic features, coupled with “boots-on-the-ground” campaigns that use one-on-one participant advice.

“We then continuously benchmark these retirement readiness results so our campaigns can be ongoing, modified and successful in helping participants achieve a sustainable retirement,” says Brad Arends, CEO. This includes providing each sponsor with aggregate retirement readiness reports for its employee population and benchmarking those figures against other plans.

The results of these plan-level retirement readiness reports are “often alarming,” he says. For that reason, they are an effective catalyst for significant plan design improvements. As well, Alliance Benefit holds its plans up to the 90/10/90 benchmark whereby 90% of employees participate in the plan, deferring an average of 10% of their salary, and 90% of participants use a professionally managed asset-allocation tool. Although not all of its sponsor clients are quite there yet, the company continues to help them draw a path to the goal.

Based on the results of these year-over-year retirement readiness reports, Alliance Benefit creates an education policy statement (EPS) for each client, “tailored to each plan’s specific subset of participant needs. The EPS emphasizes employee retirement readiness through plan design, high-touch communication and advice services to educate and empower participants.”

The group attests that this approach has “dramatically improved” a number of sponsors’ plans, noting that, since 2013, two of its clients have been winners and five have been finalists in the PLANSPONSOR Plan Sponsor of the Year awards program.

It observes that “too often, advisers in this industry spend the vast majority of their time focusing almost exclusively on fiduciary governance and investment policy monitoring services.” Although these are, of course, critical, and addressed through Alliance Benefit’s 3(21) and 3(38) fiduciary services, this is only half of the equation, according to the firm.

A retirement plan adviser’s “main deliverable” should not merely be “protecting his client from getting sued,” as Arends sees it. “With the average American on track to replace only 58% of the income he will need to retire, the industry needs to change. Therefore, the success of a retirement plan must also be judged by the success of each individual participant in attaining a comfortable retirement,” he says. “Helping participants achieve a sustainable retirement must go beyond the traditional means many plan sponsors, providers and consultants have attempted. A successful strategy must encompass overall financial wellness and understand behavioral science.”

Financial WellnessFor 2016, Alliance Benefit Group has expanded its educational and advice programs with the launch of “All My Money,” a participant education, advice and financial wellness program. The firm can customize the program for each sponsor; advice includes both a do-it-yourself and a formal, eight-to-17-week classroom curriculum teaching overall financial health.

At in-person, mandatory group meetings it holds for participants, the firm advocates deferral rates of 10% or greater and age-/risk-appropriate asset allocation. Thanks to the size and makeup of the team, those group meetings are bolstered with in-person, one-on-one investment and benefit consultations with each participant where they review individual retirement readiness reports. Clients can make these one-on-one meetings mandatory, as well.

In addition, Alliance Benefit Group produces educational videos that are available to participants through live streaming or on-demand. On top of this, it provides each participant with quarterly statements that include a gap analysis. By analyzing each plan’s demographics, the firm can tailor messages to various employee groups through statements and emails. Additionally, it coordinates with each plan’s recordkeeper and administrator to showcase any education they provide online and in print.

“From our personalized retirement readiness reporting, to face-to-face education and advice meetings, to Web-based video education, Alliance Benefit Group is providing a multitude of engaging educational options designed to complement the learning styles of a diverse demographic of more than 50,000 participants,” the firm says.

To enable participants to grasp their financial standing in a more holistic, meaningful way, Alliance Benefit has developed the All My Money mobile app, through which participants may aggregate other holdings and projected Social Security income. Not only does this aid participants, the firm says, but it “better allows the Alliance Benefit Group team to help [them] achieve financial fitness today, resulting in a better chance of retirement readiness tomorrow.”

To complete the holistic offering, the group has partnered with Dave Ramsey, a leader in financial wellness, to offer his SmartDollar curriculum, and with the LearnVest online program, which provides budgeting support and personalized tools for financial wellness.

Client Service ModelServing each client is a team composed of one or more consultants, a relationship manager and client service administrative staff. The firm is selective about the clients it onboards. “If a potential client doesn’t share our purpose, our cause—driving sustainable financial outcomes for the American worker—and simply offers a plan because ‘it has to,’ then, in all likelihood, it isn’t a good fit for our firm. We strive to be a valued partner with our clients, working to help their people succeed,” the firm says. Noteworthy initiatives that Alliance Benefit Group has concentrated on in the past 12 months include developing custom target-date funds (TDFs) and portfolios using the plan’s underlying fund options. Furthermore, the group “is now working on a way to build a customized glide path for each individual participant based upon [his] unique financial situation.”

The firm continues to migrate away from revenue-sharing funds to the lowest-cost, institutional ’40 Act [Investment Company Act of 1940] mutual funds or collective investment trusts (CITs). If any funds have a revenue-sharing fee, the firm conducts fee levelization. For a number of clients, it has conducted in-depth analysis comparing the value of actively managed vs. low-cost passively managed funds. With many participants on the doorstep of retirement, Alliance Benefit Group has helped some plan sponsor clients include retirement income annuity solutions in their lineups, as well.

However, perhaps the largest business change in the last year was the sale of the recordkeeping/administrative support services side of the Alliance Benefit Group business to Alerus Financial. Although the businesses were kept as separate units, and considered sister companies, the sale will allow for the consulting business to be the main focus and continue its growth, according to Arends.

In summary, “Alliance Benefit Group is committed to being a leader in the retirement advisory business.”