Having previously ordered flowers from these people and been notified via email they were dispatched.Days later they did not arrive, called the courier who said they did not have the tracking code in their system and on calling this company find they had not actually dispatched them .They could not explain why.Offered to resend them free of charge (which was a bit of a cheek as they never sent them in the first place)or give me credit towards another order. I insisted I wanted a full refund which I received.I would not recommend them for anything that is important to you.