Organizational citizenship behaviors: a glimpse in the light of values and job satisfaction

Abstract

Purpose – The main goal of this study is to analyze the influenceof work related values and work satisfaction on the OrganizationalCitizenship Behaviors (OCB), according to the perspective of theemployees of a company from the education sector.

Design/methodology/approach – A survey was carried out with 244employees of a company located in the state of Rio Grande do Sul,Brazil. The company covers publishers, elementary school and highschool levels, and preparative courses for Vestibular (university entranceexam) and Concursos Públicos (exams to be admitted to the civil service),and they are acting in the education sector since 2001.

Findings – The main results reveal that the work related values and worksatisfaction positively influence the OCB, and the main values withhigher influence on OCB are Conformity, Universalism, Benevolence,and the Satisfaction with the boss, which are the independent variableswith higher influence. The only value researched that has no influenceon the OCB was Power.

Originality/value – The results will enable a reflection on the reasonsthat make these individuals work, their satisfaction with the workdone and its influence on the organizational citizenship behaviors.Additionally, they may provide subsidies for the education sector,to assess the prospect of their professionals regarding their concerns,interactions and behaviors in the workplace.

The RBGN has the financial support from Fundação Escola de Comércio Álvares Penteado - FECAP and development agencies Conselho Nacional de Desenvolvimento Científico e Tecnológico - CNPq and Coordenação de Aperfeiçoamento de Pessoal de Nível Superior – CAPES.

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