Recent Reviews from Mercedes-Benz of Pompano

Friendly customer service, nice facilities, but they forgot to check the air pressure in my tires. So 4 miles after leaving the service center the warning lights come on and I have to put air in the tires. Frustrating after spending 2 hours at the dealership waiting for the car to be serviced and they don't even check the tire pressure.

Zachary DavisAug 17, 2017

3

I found the sale associates, Mark and Gloria, to be extremely knowledgeable and helpful. The car I bought there last week was the 8th (and oldest) Mercedes I've ever purchased. The car appeared to be in beautiful condition and had low miles. I was, however, disappointed that both key fobs stopped working almost immediately after I got the car home. Mark had told us that when the car went through the MB safety check, the only problem was the tires, which they replaced. When I went back to the dealership, I was told by service that I would need to get two new keys, which were $350 each. I only ordered one to start with, but I was very disappointed that the manager said that they wouldn't cover the new keys. I understand that the car is not covered by a warranty, but it seems they either knew the keys were bad when they sold me the car or they missed it when they went through the car. Either way, it was enough to make me feel like they don't stand behind their product.

Janet Berube LamontagneAug 15, 2017

1

My partner has been looking for a very specific car and what luck! We found one at Mercedes-Benz of Pompano. He wrote them immediately and said he wanted to make an appointment and requested pictures of the undercarriage and asked a couple questions. The questions were only partially answered and he didn't receive the pictures - which should've been a red flag for us. Then they wanted a confirmation of his appointment that was scheduled for the next day. We both took off work, and drove the five hours south and rented a hotel room in anticipation of the appointment the next morning. We arrived early and excited, smiling at the sales person who, after looking up some information on his computer said "Let me go get the keys, I'll be right back." 10 minutes later, the sales person as well as the manager comes up to us and tells us the car had been shipped down to Miami and sold the night before - there was nothing they could do. They then tried to blame us for not putting a deposit down on the vehicle! Perhaps If their communication would have been better, we would've known we needed a deposit. We might have even considered purchasing the other option they had for sale that was an extra $20,000 but because their customer service was so poor there was no way we were going to give them our money. I would never recommend anyone to this dealership - the frustration dealing with their incompetence isn't worth it.

Ashley TaylorAug 14, 2017

5

Outstanding experience. We appreciate how simple and accommodating the process was. Thanks again.

Victoria RumleyAug 11, 2017

1

Service advisor Raul Mendez III is a grade A con man who I'm sure makes Mercedes of pompano a lot of money; attempted to rob me for a rediagnosis after 1. The lady I scheduled with told me the rediagnosis was going to be free of charge 2. Lied to my face about a previous diagnosis through omission of info that the car needed an oil leak repair when brought up no company records could be found. yet I have the papers which he told me personally to ignore when I brought them up as I was exiting the door the first visit 3. Previous visit the recommend course of action was both the service B and an oil change a double charge as an oil change is part of the service b which luckly my other mechanic told me 4. Ignored and didn't confirm the reduce oil level light that I mentioned originally resulting me to question what they did the first time I brought it in and they held it for multiple days (brought it in with the light and showed it to them personally the second time) ok now they believe me 5.Don't believe I will ever come back as no other service advisor seem to be allowed to help me when I called to just find out the price of an oil leak repair I would like to point out that I reactived my google account solely to post this; hoped for something better from the actual company whose car that I trust to drive in.

jonathan staffordAug 7, 2017

5

Place has the best staff round they're all charming well mannered they give the best deals in the country I would recommend them to anyone So please everyone run to Mercedes Benz Pompano or drive your trade in! ( I mentioned the best looking staff I've ever seen ) ⭐️⭐️⭐️⭐️⭐️

Chip SnyderAug 7, 2017

5

Our sales rep, Russ was very knowledgeable and answered all our questions. We live about an hour away but chose to come down to Pompano because Russ answered my husbands requests and questions before any other dealership. Your informational tech, Jose was phenomenal! He guided me through all the features for my new SUV.

Paul BrancaleoneAug 7, 2017

5

Pleasant, prompt, friendly service.

Patricio RosaAug 2, 2017

5

Raul is the best! Always a great experience at Mercedes of Pompano. I live closer to the coconut creek office but Pompano is forever my location!

Karyn RAug 2, 2017

5

After driving around in south Florida looking for a Mercedes we finally walk in to Mercedes in ponmpano. The service provided by their sales representatives were excellent. At the end of the day we bought our first Mercedes from them and it only took couple hrs to do all paper work. So glad we decided to visit them. Best place in south Florida if your looking to buy a Mercedes

Roberto MeridaAug 2, 2017

5

I'm not one to write reviews but the outstanding service I got at Mercedes of Pompano can't go unnoticed. I'm actually from Miami but took a drive up there to purchase a car and I'm so glad I did! Keith was incredibly nice and helpful and he made me feel welcomed the moment I walked in. His professionalism and attentiveness are very unique. I also had the pleasure of meeting Harriet who was so welcoming and treated me so kindly that made me forget the stressful day I was having. Thank you!

Jensi CastilloAug 2, 2017

5

Express Service person resolved my repair issue quickly, in and out within the hour! Very professional staff!

Emilio LopezAug 1, 2017

5

Called the dealership and took car immediately after, Express service person resolved my issue and was out of there within the hour.

Emilio LopezAug 1, 2017

5

Short and sweet This is my first car from the luxury market and the service and attention that I received from my sales person Ken McAleese was superb, the absolute best I have ever received. I also have to mention that after delivery I thought the windshield washer fluid would not flow, he arranged to bring the car right into service and they attended to the car immediately, service beyond reproach. WOW! (By the way, there wasn't anything wrong with the windshield washer, I just wasn't pushing the button hard enough). Wonderful experience.

Sam Mc AleeseJul 31, 2017

5

I just bought a 2017 GLC Mercedes Benz my sales man was Chip Snyder and he was very helpful I got my car and really Happy with the car and service

Claud SerafimJul 30, 2017

2

The servicing department needs to improve.

James LeviteJul 26, 2017

5

Phillip was awaiting us for an appointment and he already had identified vehicle choices. He was Professional, knowledgeable and extremely patient and helpful during the entire process.

rvillanueva72Jul 25, 2017

5

I've just leased my car from Mercedes Benz of Pompano and found the experience to be very pleasant.

P CJul 24, 2017

5

Excellent, very organized. I have been with this dealer for almost 30 years. This is the third car I bought from this dealer.

Janet BruttellJul 6, 2017

5

This is our second Mercedes we have purchased at Pompano Mercedes with the help of our Sales Assistant Steve Rahal. Our overall experience has been nothing shy of professional and comfortable. Steve worked with us and was patient as we made our choices and worked diligently to provide us a price we thought was reasonable and fair. We then began to work with Johnathan Reiss for the actual purchase and financing and again we were met with the same type of professionalism and patience as he explained our options on the best way to purchase the car based on our needs and in the end gave us a competive finance rate and signed with their financing. And last but not least was our time spent with our Mercedes Concierge Harriet Weinstein who was simply amazing as she took us through our new car and explained it's function and capabilities. Our recommendation if you are looking for a Mercedes Benz is to stop in and and see this Team and let them do what they do best, help you get what you want!! Thanks Mercedes Benz of Pomapano!!

Scott JohnstonJun 30, 2017

5

We custom ordered a new Mercedes-Benz and the process was smooth, efficient and easy. All representatives from management,sales, product specialists, finance, etc. were welcoming, friendly, courteous and informative. The facility is outstanding and I would highly recommend their selection and service.

Ronald BoyleJun 22, 2017

5

ANJA MOORE IS TRULY A PROFESSIONAL IN EVERY WAY. SHE ALWAYS MAKES SURE MY NEEDS ARE MET AND TAKES CARE OF ME WITH EASE. SHE IS THE REASON I GO TO MB OF POMPANO BEACH!!! AUTONATION IS BLESSED TO HAVE HER!!!!!!!!

CAROL SOSSIJun 19, 2017

1

Worst customer service ever. Purchased a CPO G550 in Sept. w extended warranty and every option. Two months later the entire sunroof needed to be replaced. Had to petition MB corporate to approve. The car was in the shop for a MONTH. It was never correct after that. Has been back and forth 3-4 times for a week at a time trying to resolve the issue After another week I receive a call that 'outside debris' is the culprit. Whatever that means. And they want me to pay 8k to replace it. Seriously. Will begin a social media campaign. @timquinnbeauty

Tim QuinnJun 7, 2017

5

Russ was great. The whole experience was terrific.i would recommend it to all.

Joan FitzgeraldJun 6, 2017

4

Marisol Cruz was very pleasant to deal with and the sales team made the process pretty simple.

Joseph DiscepolaJun 1, 2017

5

Mihai Hetea makes our every visit to this service a first class experience.

Teodora StanicMay 31, 2017

5

Giancarlo was an exceptional sales associate. He was very helpful and knowledgeable. He continued to check on me even after the car was purchased.

Kristan W.May 31, 2017

5

The service I received was Excellent. The service associate, Raul Mendez, was very helpful in assisting me to get my car repaired. He was prompt and kept me informed with the progress of the my repairs. I was very pleased with the attention he gave me.

Royetta T. Tunnage Valued CustomerMay 26, 2017

5

Hi Frank, I can't thank you enough for all your time and energy to get me into this wonderful car!!! This car is soo comfy could definitely drive it long periods around the State and beyond. Sound system great too. As I told you when I came in only for a test drive, I had been with a competitor for so many years but I thought it couldn't t hurt to test drive my MB "just in case". Well, one thing led to another and there I was in a test drive. You were calm, reassuring and even drove me home so I could pick up my second car for appraisal. .Again, you encouraged me to look around before I committed. Once I made a decision (closer to dinner!) You enlisted members of different departments to help us seal the deal. When you said you were going to arrange financing no matter what, you most certainly did. If it weren't for the finance manager, the car detailer, th e gentleman that appraised my cars and so many more staff that stayed way past your closing hours, I'm sure I would not have driven home in my new used beautiful C250. The fact that it was red like my old car didnt hurt! M-B was a low pressure, easy to deal with dealership highly committed to make me , the driver, happy I came in. Thanks so much for your low key guidance toward my beautiful very red car. You didn't miss a thing. Much appreciated.

M SillsMay 23, 2017

5

I was treated very well by customer service, and the repairs were done as agreed.

robert GolgbergValued CustomerMay 17, 2017

5

Called before arriving due to battery problem and service tech Andrew was prompt on getting problem checked

david stevensMay 17, 2017

2

Sales manager uses degrading and humiliating high pressure tactics uncharacteristic of a high end retailer. Bought a beautiful SL nevertheless because our salesman was good at damage control ... in spite of the management.

Fort LauderdaleMay 16, 2017

5

Mercedes-Benz of Pompano Beach has an excellent customer service. I made an appointment, the dealership had a loaner ready for me. Matthew Pickton was very helpful and knowledgeable. I would highly recommend Mercedes-Benz of Pompano.

MartaCernyMay 16, 2017

5

Caring service. Rep. Guidance and advice Is appreciated

Valued CustomerMay 16, 2017

5

Steve was Exceptional! I went back for some more questions and despite the sale being done he was just as welcoming and friendly as the first time. The finance manager was very friendly both times as well.

sorin_jrMay 15, 2017

5

Great experience with Abe Pourghassem and Mercedes pompano. After receiving not good sales assistance at all with another dealership, I asked around for referrals and a friend referred me to Abe. He took care of everything I needed. He couldn't find the exact options I wanted because it is a new model with limited stock so we built it. He kept me informed every step of the way with updates. I finally picked up the car a few weeks ago and he has checked in a few times. I highly recommend him.

Cindy Cravero LackeyMay 13, 2017

5

So easy fast and great pricing, used cars.com for the start and finished with David. All the people were great helpful and full of information without the usual Bull that comes with buying large purchases. Loved the ease! Way to go guys and gals!

Chief Crayon UserMay 12, 2017

3

The largest selection in Mercedes Benz! No where will you find such a large selection with so many different styles of vehicles! And only feet away a friendly and knowledgeable staff always willing to help you leave w dream car! Just walking into this dealership you know you are entering the best place in Florida!

John LoveMay 11, 2017

5

Stopped by close to closing time on a Sunday evening just to take a look at a vehicle I spotted in the online inventory. It was the exact interior & exterior color combination I had tirelessly searched for! I was greeted by Adam Levy who walked me to the vehicle until Chip Snyder, the salesman who'd emailed me about my inquiry, became available. Once I saw it in person, I was in awe. The CPO vehicles are kept inside the showroom so they all have the new caw shine as they are kept out of the elements. MB of Pompano gets kudos for this alone. Chip arrived with a smile and asked what I thought of the car. My mother, who accompanied me as we were on our way to dinner, loved it said if I wanted I needed to make a decision. Chip and Jonathan Reiss made sure that I did not feel rushed even though it was clearly after business hours. Both gentlemen were personable, answered all of my questions and made sure as a 2nd time Mercedes owner I received a great financing rate. I would definitely recommend you see stop in to see Chip Snyder if you are in the market for a Mercedes!

afronoleMay 10, 2017

5

Stopped by close to closing time on a Sunday evening just to take a look at a vehicle I spotted in the online inventory. It was the exact interior & exterior color combination I had tirelessly searched for! I was greeted by Adam Levy who walked me to the vehicle until Chip Snyder, the salesman who'd emailed me about my inquiry, became available. Once I saw it in person, I was in awe. The CPO vehicles are kept inside the showroom so they all have the new caw shine as they are kept out of the elements. MB of Pompano gets kudos for this alone. Chip arrived with a smile and asked what I thought of the car. My mother, who accompanied me as we were on our way to dinner, loved it said if I wanted I needed to make a decision. Chip and Jonathan Reiss made sure that I did not feel rushed even though it was clearly after business hours. Both gentlemen were personable, answered all of my questions and made sure as a 2nd time Mercedes owner I received a great financing rate. I would definitely recommend you see stop in to see Chip Snyder if you are in the market for a Mercedes!

Stacey CopelandMay 10, 2017

5

I just bought a gently used preowned C 250. Salesman, Dave Minnich, was courteous and professional through the entire sales process as were the other gentlemen I dealt with. There were very minor issues with the car, but both were dealt with before delivery. The facility is excellent and up to the standards of the cars sold.

DrewlawMay 9, 2017

4

Service was excellent with the exception of no one following through on a request to have my car appraised for a possible trade in - received several emails about it but it was apparently not done and I was told I could bring the car back in to have it appraised - the whole point was to have appraised while it was already at the dealer for service!!

Susan EdelsteinMay 8, 2017

5

I was completely satisfied with the entire sales process. David was great, the car that I had chosen on the website was waiting at the entrance when I arrived. David was knowledgeable about the product and the process. Sophia was great processing the the paperwork and I left with a great feeling about the dealership and the staff. I purchased the car in less than two hours and will definitely use this dealership in the future. By the way, I love my Mercedes.

Matt WeegMay 8, 2017

5

Very good..........................................................

Stanley PodarasMay 5, 2017

5

Excellent experience. Feras Ahmad took care of me from the get go. Him and his team thanked me multiple times for my service being I'm a usmc veteran. Always appreciated.. Super genuine guys over here. Highly recommended. Love my new car!

Adam LambMay 2, 2017

5

Excellent customer service. Took my vehicle in because of a scraping sound which I thought was from a belt. After diagnosis, discovered it was cam shaft adjuster and tensioner from timing chain. The dealership provided me with a loaner while my car was being repaired at no charge. I would highly recommend Mercedes Benz of Pompano Beach.

Terry ShepherdMay 1, 2017

1

Oustandind service! And ny advisor is terrific! Great facility as well!!

Art DonleyMay 1, 2017

5

Beautiful dealer

Canoso CubanoApr 29, 2017

5

Chip was such a pleasure to have as our salesman. Professional, practical and energetic are some of his great qualities. The facility is quite impressive and everyone was happy to help us with our questions. Definitely will be making this dealership our primary location and looking forward to going to Chip again for our car needs. Ask for Reggie too for concierge purposes, he's the most informative.

Christina SichtaApr 25, 2017

5

Chip was incredibly helpful, professional and made the whole experience painless. I look forward to having this dealership as my primary location and am very impressed with the whole facility. Thank you for making it such a great experience!

Christina SichtaApr 25, 2017

5

I am a new resident of the state having moved here in 2016. All of my previous experiences with Mercedes dealerships were in another state and with a lease coming due on a CLS and wanting to change another SL, i didn't know who to contact near my new home. A friend put be in contact with an Autonation staff person who recommended I contact the MB Pompano location. The General Manager set me up with a sales team member and the rest is good history. Abe Pourgasshem sat with me, listened to my needs and within in a few hours, set up the lease return and a search for a replacement for my SL. He actually searched the entire US inventory because I had specific color and equipment in mind. I was shocked that he found the exact car and a week later I had my new car and returned the other two. The financial staff, PDI people and the product specialist who explained fully the new car were outstanding. Being a car nut, I was expecting perfection in the new SL and I was not disappointed. Great job Abe and MB Pompano. I'm a believer.

Stanley FradinApr 24, 2017

4

very pro staff , no pressure , showroom is excellent.

David RobinsonApr 24, 2017

5

I recently brought my new C300 to this dealer regarding a low PSI reading on my dashboard. Within 5 minutes the troublesome nail was found in the tire and in less than an hour I was on my way. Service Advisor, Bradley Markoff, father of a very cute 8-month old boy,said there would be no charge as that would send the wrong message to a new car owner. Thank you Michael Jackson and your excellent team!

Harvey Stuart TraisonApr 24, 2017

5

Bought my first Mercedes a couple of weeks ago from salesperson Paul Lazarus. He was very patient, informative and helpful each time I returned. He answered all of my questions and was able be get me what I wanted for my trade in. He was very knowledgeable about Mercedes and was able to help me compare other vehicles that I was interested in ( BMW ). Love the car so far, thanks Paul for all of your help.

Pam GarciaApr 23, 2017

5

Awesome service

Graig Jean-PaulApr 22, 2017

3

I did not like the way MB of Pompano handled the billing for a repair job. I was quoted $345.28 by email and I agreed to that price, but was billed for $529.98. Then I was told they gave me a manager discount for $190.00 for the entire bill; actually it was not a discount, that just covered what they overcharged me for that repair. If MB made a mistake in the quote, I was never made aware of it before the job was completed.

L. G.Apr 21, 2017

5

I was helped by Steven Rahal and he took good care of me. I had to do a little bit of explaining at first, but once we were both on the same page everything was easy, fast, and straight forward. Doing the paperwork and taking delivery of the car was also a breeze because Steven had all the paperwork prepared and car ready to go! If you are considering MB Pompano dealership, Steven will take good care of you!

EnricoApr 21, 2017

5

I recently purchased a used Infiniti G37 from MB Pompano and am quite satisfied with the experience. Our salesman Ken was polite and quite well informed. We filled out an online trade-in form beforehand and arranged a time to see the car. Ken had the G37 waiting outside. We test drove the car and loved it. With the trade-in appraisal and straight forward pricing, the deal was easily completed. This is easily one of the most opulent showrooms anywhere filled with wonderful cars. Although I was buying a used car and my trade-in is headed for the auction, I was treated as a valued customer and I left the lot happy. Thanks Ken & MB

Steve HornApr 19, 2017

2

The inspection due there not find the complete problems in the strut of the car.

Juan PerezApr 18, 2017

5

Mercedes Benz Pompano is the BEST of the three that I have had experiences with. Pompano Beach is by far more customer oriented than the one in Coconut Creek and Delray Beach where I had really bad experiences of the staff lieing to my face regarding my previous Mercedes Benz purchase. Steve Rahal was very professional and helpful as well as the Finance Dept, Service Department as well. I will ALWAYS recommend MB Pompano to anyone wanting to purchase a MB.

Shyam A. MaharajApr 17, 2017

5

Jean Samson, Sales Agent, assisted us with a lease return and the purchase of a new car. He was able to get us the price, payment and upgrades we desired. The entire process was smooth. We'll be sure to return to Jean for another purchase. Btw, I thought his name was John Samson.

andreamsmithApr 17, 2017

5

Very good my experience in Mercedes bens pompano beach

Flavio toledo filhoApr 11, 2017

1

Mercedes de Pompano Beach does not have a good customer service. My car has a problem and I had many new ones when I retired, I do not trust the services provided. I had many problems and no respect for the consumer I DO NOT RECOMMEND. Model C300 / Year 2016 / Miles 20,000.

Wellington MeloApr 10, 2017

5

Bob Abraham is an outstanding sales associate who made my buying experance of my new Mercedes a pleasure. He is a model for the consumate sales advisor.

Vincent J. MontantiApr 10, 2017

5

Very professional and courteous staff. Very upscale environment. Jose Purroy was exceptional making sure I understood all the ins and outs of my car before I left the dealership.

MarieApr 5, 2017

5

Excellent customer service from David in Sales to Rusty in Finance!

Jules Bonilla-DamouniApr 4, 2017

5

Keith Donohue at Mercedes-Benz of Pompano made the car buying process easy and seamless. I would highly recommend his services.

Nicole SolomonApr 4, 2017

5

Great location, great car services, and customer service too. Nice cars and very nice showroom.

JA GAMar 31, 2017

1

Pompano has great selection of preowned vehicles at fair prices. However, when I arrived at appointment to excited to drive and purchase CLK 350, the car wasn't ready. I was told I would need to wait 3 more hours. I had driven 200 miles, so I couldn't drive home. When I returned 3 hours later, the vehicle wasn't ready. I waited 2 more hours. The cash purchase took 8 hours - unsatisfactory. The vehicle has 2 defective keys--one with a hole for panic button; the other works intermittently. Vehicle also had body damage not on CARFAX and repair poor and requires repair. Windshield wiper had to be replaced first rain. The rear window tinting is badly damaged and bubbled and must also be replaced. Gearshift knob damaged and missing emblem. The salesman was always polite and helpful as he tried to bridge the gap between my purchase and the ongoing delays. The finance man was rude, and I was charged for new registration instead of transfer. He would not correct paperwork, and said I have to wait for refund. In asking him to explain documents, for one he said he had no idea--admitted he hadn't read it. All in all, this dealership doesn't maintain the Mercedes standards I experienced at Westminster dealership in Denver Co where my preowned vehicle purchased was in pristine condition; or the high standard of service I've experienced at North Orlando FL dealership. I would love for Pompano to remedy these problems since my vehicle is only 1 week old; if so I will gladly write a positive review. Today, after owning car less than 2 weeks, there is a gasoline leak. Mechanic showed me under vehicle, and there is evidence this existed prior to purchase. This is so wrong.

Jean DMar 30, 2017

5

They are very knowledgeable, patient and willing to help as much as possible. I was nervous about purchasing a new, used vehicle, but they made it easy and comfortable.

Kelly BradleyMar 29, 2017

4

My wife and I have been driving Mercedes-Benz for over 20 years and traveled over 45 miles to Mercedes-Benz of Pompano. This will be our third lease trade in. The experience was great and for this reason we purchased a 2013 E350. The dealership had the exact car we wanted. Now my daughter has purchased her first Mercedes-Benz and is now a part of the Mercedes-Benz of Pompano family

curtis rileyMar 27, 2017

1

Very disappointed to say the very least! Went in for an oil change 2 hours latter I get a bill for $270 , got into my vehicle to leave and on my DIC the oil reset like was still on, said that they wouldn't shut it off because I need to do my A service.. I showed them a bill from Perfromance imports showing all the work was done, just not the oil service.. I wanted fresh oil after my drive from Connecticut to Fl.. They flat out refused, said I had to do it over again because they didn't do it.. They wanted another $500.. The service mgr refused to see me and address my concern!!

Gary CoronaMar 27, 2017

5

Didn't buy a car from them but the inventory of used and prices were both great. Salesmen were there to help but did not pester or follow you around. When I'm ready to buy I will visit here first.

Lee TowleMar 26, 2017

5

My salesman Paul Lazarus went above and beyond to locate the the best vehicle for me. Being in sales myself I felt he really exceeded my expectations. It was a long distance for me but worth every bit of the drive. He is a true gentleman without the sales pitch and cares greatly about his customers. The dealership couldn't do enough to make sure I was happy. Thank you!

Cindy Sanchelli-CapwellMar 22, 2017

5

I had a wonderful experience from MB of Pompano Beach! Paul Lazarus (sales professional) is very helpful,efficient,very knowledgeable and has the best communication skills. Thanks to Paul and Pompano Beach MB team for making the car buying process easy for me. Very satisfied and love my new car GLE 350.

Inga BlakeMar 22, 2017

4

I recently purchased a pre-owned vehicle from Mercedes Benz of Pompano Beach and I have been very impressed with both the vehicle and the service given by my salesperson Ken MacAleese and the other staff at that location. Everyone was kind, helpful and professional. The showroom is very nice and the vehicles are all very impressive including the pre-owned non-Mercedes ones. I would recommend this location to my friends and family.

Marilyn Harrison-WrightMar 21, 2017

5

David Minnich made the transaction very smooth and painless again for the 4th time now, very pleasant got us the right car and the paperwork seemed like a breeze

Riadh el HilaMar 21, 2017

1

Interested in a car listed for sale on Cars. Called and emailed twice with my questions about the vehicle. Promised answers all three times and never heard back. Guess it was too much work for them to follow up.

JasonMar 21, 2017

5

The service I received all 3 times was professional and prompt

helster51Mar 20, 2017

5

Service fixed the described issue (not functioning seat adjustment buttons) but they stopped working again a day after getting the car back.

Valued CustomerMar 20, 2017

5

The team at Mercedes Benz is outstanding! Especially Keith and Phillip.. They were amazing.. Very friendly and knowledgeable..

Lovely79Mar 18, 2017

5

I've been using this dealership for decades, it is a very honest and dependable dealership not only to purchase a vehicle but also for getting excellent service on your Mercedes Benz.

G PMar 16, 2017

5

What an awesome Saturday morning - just looking around and signed up for a new car.

NormsMar 14, 2017

4

Excelent customer services, one of my best experienced in leasing a new car

lmpg68Mar 10, 2017

1

Bought my car here, get it serviced here, but when I got into an accident and took it here, they were rude and completely unhelpful. I'm going elsewhere from now on.

Michael BluemMar 9, 2017

5

The staff, specifically my service advisor Raul Mendez, is always professional and very helpful.

David KubleyMar 8, 2017

5

Great and easy transaction. Not much back and forth and got to the bottom line quickly.

Consumer MitchMar 7, 2017

1

Make sure you look over everything before you buy the car. Not the best customer service if you buy a cheap car.

Rajinder SinghMar 6, 2017

5

David Byles and Sophia at the accounting department are very professional, friendly and politely.

Alice ChenMar 5, 2017

2

Car was returned VERY dirty after being left outside fro over a week along with two dents.

Greg BMar 4, 2017

5

Great car Great deal Thanks Russ, I am enjoying driving again.

Patrick J McNeillMar 2, 2017

5

David Minnich - Sales Person - Mb Pompano Billy Haworth - Manager - MB Pompano Michael Hertz - Service Manager Orlando Maitland Those three Gentleman are the best, and I highly recommend to perform your transactions through them and at Pompano MB. A fairy tail: Once upon a time, I the German guy needed to renew his SL inventory and decided to go Online Shopping. MB Pompano had the best selection and offers available, so I decided to just jump in my aged SL500 and take a day trip to the Pompano Castle of MB. Once arrived, I was stunned how beautiful and well kept the location was, I was ready to call my fairy at the bank to send over some gold coins to just buy all the beautiful vehicles displayed. But my inner voice told me to may just go inside and see if someone maybe able to guide me in the right direction. Once entering the sacred halls of MB Pompano main lobby, I was greeted in a NON-Pushy way and Billy the Manager guided me to David, after he had inquired what I was here for. I needed to see that "Silver" Beauty SL550 as it was advertised on the wonderful world so called internet. David instantly provided a warm though professional introduction of himself and his company. We were instantly walking to the showroom were the "used" SL550 was displayed, and were I was able to spend all the time in the world with the car. All questions were answered, and even when I was drifting away to other models, David never pushed or pressured me to anything BUT, I honored is true opinion on some models displayed and refocused on the main target. It all came down, that I actually had another "victim" at another MB dealership eyed, and wanted to see that at well. David did not hesitate to drive me over to the other dealership, which happened to be a part of the this network. We spend a lot of time, and David was never impatient nor pushy, and just wanted to make it right for me and followed MY lead. At the end of this little fairy tale, I will just combine everything into bullet points to make sure YOU read and digest it ALL: 1. Negotiatians: honest, fair 2. Trade in: honest, fair (my car wasn't even there, but Billy the manager trusted my word, which is worth more than anything to a true German) 3. Arrangements for pickup and more: I reside in Orlando, and David/Billy made every effort to make this simple. Billy even offered to send a truck to pick up my tradein and deliver my just purchased SL550. Decided to come back two days later, to give enough time for cleanup, inspection and transfer. 4. Delivery, transfer: WOW, nice job guys 5. Contract transaction and payment, registration etc.: took a little while, since somehow there was an illness-case in the staff. The agent was super organized, polite, professional and had everything well prepared. Really convenient for me was the fact that the registration agent was right at the dealership, so I even received my 2018 decals right away. 6. Follow up: David followed up right away on the next day to inquire how the SL was performing on my first road trip back to Orlando. 7. Unfortunately there was issues with the electric system somehow, and the battery light came on and never quit. 8. Now, the true quality and professionalism of this dealership, David and his Manager Billy comes to shine: Due to the fact that a warranty or even return guarantee is a part of the deal, I was offered to have this fixed right away and as convenient for me as possible. Billy found me another MB here i Orlando-Maitland which took care of me right away. Mr. Michael Hertz, service manager contacted me right away and schedule and appointment AND loaner car. All issues where taken care of and even more. Billy was able to provide me with a new second key fob which was missing, granted several small cosmetic but non mechanical repairs (not covered under warranty). My SL received a complete SDS (service computer) checkup, resulting in finding the root cause to have it repaired correctly. New SAM, two new batteries and FueseBox, cabin fan adjusted and reprogrammed, breaks completely rechecked and cleaned, hood latch adjusted, plastic covers repaired, NEW keyfob. I received a almost new CLA250 as a loaner for the time being, never a question or doubt from the service manager. One week later, the car was done, NEW MB parts, Pompano MB took care of the invoice within no time, and off I went to Maitland to get my SL back. WAY TO GO - Please accept my sincere thanks to have honored your word, your "handshakes" and promises. I will be a future service customer of MB-Maitland, just because it's to far to go to Pompano for service. But my next MB, or the next MB of people in my network will be purchased from Pompano!!!!! Dankeschoen - from a happy German Kudos to David, Billy and Michael

Michael PfMar 2, 2017

3

Had my Cadillac for about a month now. Russ Kerr was my salesman. Awesome guy. He made my experience a breeze as I was an out of state customer purchasing the car sight unseen (only seen photos not in person so I could kick the tires). Was very impress once the transport delivered my Cadillac CTS Coupe. During the transaction Russ answered all of my questions about the vehicle mechanics, vehicle options and appearance. I gave 3 stars due to when I received the vehicle I notice a washer nozzle was broken on the hood of the car and the door pad needed to be replace. Not deal breaker but annoying. Esp when you have to push the pad multiple times to enter the vehicle. Brought the issues to Russ and he referred me to Sales Mgr Bill Hayworth for repair approval. After giving Bill a description of the issues he agreed to pay for the repairs through a AutoNation Dealer in MD. Unfortunately Bill never followed through and never returned any of my many phone calls as well as those from my service advisor. If you give your word you should keep it!

WAYNE NICHOLSFeb 23, 2017

5

I have leased/purchased a lot of cars over the years and this time was one of the most pleasant experiences to date. I would highly recommend.

Daneen Sintay MillsFeb 22, 2017

1

Worst car buying experience ever. The car was supposed to certified pre-owned and was promised it will be exactly as new car. They would need about a day to detail and and check and address any minor details. After the paperwork was signed, its been over 5 weeks and still consistently making trips to dealership. This is the most dysfunctional organization with no regard to customer time. The attitude they carry is just unacceptable. The problem is across the board from sales, service and finance. Would never do business with them again.

Dank DabatronFeb 15, 2017

5

My stressful day started with a nail in my tire. My service advisor, Bradley Markoff was very helpful and personally delivered my car to me. I was very surprised when he gave me a gift of 4 stemless wine glasses with mercedes logo. Brad was so professional and his customer service was over the top. Thank you Brad!!!

Kim KrugerFeb 15, 2017

1

Worst car buying experience ever. The car was supposed to certified pre-owned and was promised it will be exactly as new car. They would need about a day to detail and and check and address any minor details. After the paperwork was signed, its been over 5 weeks and still consistently making trips to dealership. This is the most dysfunctional organization with no regard to customer time. The attitude they carry is just unacceptable. The problem is across the board from sales, service and finance. Would never do business with them again.

SrinivasFeb 14, 2017

5

Very friendly, professional and hustle free staff.

SvenFeb 11, 2017

5

It was a pleasure dealing with everyone there. From upper management to Sales and Finance. Definitely the place to go to buy a car.!!!! Joe

Joe ParisFeb 8, 2017

5

We had an excellent experience from start to finish! We found a car we wanted on their website. We contacted the dealership and spoke to Michelle. She was very helpful, knowledgeable and courteous. We arrived and met with Steve Rahal, who took us for a test drive and then completed the deal and patiently showed us all of the features of the new car. Craig Santa Maria had all of the paperwork ready and it was an easy and smooth process. We would highly recommend this dealership!

Mindee Tessler WeberFeb 7, 2017

5

They were helpful and very kind. I really appreciate how they went the extra mile for me. Of all the employees i came across Matthew Pickton was all around amazing and his customer service skills are great. I am very happy with my service!

Ariana BrownFeb 3, 2017

5

Great Beautiful facility. Courteous sales staff. Very responsive.

craigFeb 3, 2017

1

Dealer wanted $699.95 fee. He was honest, said pure corporate creed when questioned. Too many cars available to waste earned money. Purchased elsewhere. “This Jaguar has been thru our full safety inspection. This car is ready to go, any questions about the car please contact me. Please review Carfax and all reports below. Inspections are not just suggested but recommended. We do have a $699.95 dealer fee.”

Wayne GiovinazzoFeb 1, 2017

5

I would like to say that I found an outstanding selection of pre-owned Mercedes at Mercedes-Benz of Pompano including the elusive E350 wagon outfitted with the P2 package. The color scheme was exactly what we had been searching for and Russ was a sincere gentleman throughout the entire process. I would recommend anyone searching for a pre-owned Mercedes to begin their search with Russ at MB of Pompano!

Mark WilliamsFeb 1, 2017

5

Many thanks to Raul, Service Advisor, for ensuring that my service appointment was on time and for assisting with a loaner. Friendly and efficient!

Danielle Bratek PaganaJan 30, 2017

5

Great experience. I know, how weird is that when buying a car. The dealership was great as well as staff.

Marc StolzenbergJan 30, 2017

4

Great product, great sales person, great dealer experience.

Craig WErnigJan 28, 2017

5

Best dealer , my salesman was awesome and so is my advisor mandy .....

Marie RamosJan 27, 2017

5

Let me start by saying I bought my last car in 2004 over the internet, and decided to search for a new one. Found the Benz I wanted in the right color, mileage, and options at a CA dealership and started negotiating online. All of a sudden I didn't hear anything from them for a day or two and I frantically called and they said "sorry we sold the car last night". So disappointed I started searching again and found a similar car at MBZ Pompano. I was astonished to find that for a small refundable deposit they would hold the car for up to 48 hours so no one else could buy it out from under you. I gladly made the deposit (and since this was over New Years weekend) they actually held the car longer while we worked out terms and payment. They even arranged shipping to California and I am happy to say the car arrived today, and although I have had limited time to enjoy it so far, it looks even better than the pictures. I worked with Michelle Murphy and Chip Snyder who were really attentive, responsive and followed up to make sure everything was handled properly. I have reservations about most car salespeople, but these two were awesome.

Steven RomanoffJan 25, 2017

5

Great service from Bradley Markoff. When I arrived he had the parts I needed ready and installation took no time at all!

Gina Gershonovitch Gross SauberJan 25, 2017

5

I can count on Mandy Ramos to always provide me with top notch service for my two Mercedes. His commitment to customer satisfaction is impeccable and he is a true professional Kudos to Mandy!

Alfred DruckerJan 25, 2017

1

I had troubles to start with when first communicating with the sale associate. The conversation wasn't long because he was rude. I then did an othe inquiry and was referred to another associate. Russ was easy to work with made the transaction go quickly. A week after purchasing the vehicle I tried to use the navigation, but my car was telling me there was a navigation cd missing. They were supposed to contact the previous owner and see if they can get it resolved, did not hear anything back. Week number two of having the car I started to notice oil spots on the concrete of my driveway. I then took my car into my local dealership on my coast. The dealership told me that the oil cap was not screwed on tight, car was leaking oil all over, and that oil was covered all over the engine and underbody of the car. Mercedes Benz of pompano did not feel like it was their issue and offered to pay for half of the cost?! Recap I bought the car two weeks ago, navigation CD is missing and haven't heard anything back, oil is coming out of my car every day, and they were the last ones to service the car. I don't see how any of this is my issue or fault. All I was asking was for the car to do what it is supposed to do. Navigation... not leak oil... So I hope these are valid for my one star rating after my experience two weeks ago. Which this situation is not resolved yet.

Lewis NoblesJan 24, 2017

5

Incredible team and experience. Thank you! Shout out to Moustafa and Mark. Five Stars are not enough.

David KissellJan 24, 2017

5

Let me start by saying I have bought my last car in 2004 over the internet, and decided to search for a new one. Found the Benz I wanted in the right color, mileage, and options at a CA dealership and started negotiating online. All of a sudden I didn't hear anything from them for a day or two and I frantically called and they said "sorry we sold the car last night". So disappointed I started searching again and found a similar car at MBZ Pompano. I was astonished to find that for a small refundable deposit they would hold the car for up to 48 hours so no one else could buy it out from under you. I gladly made the deposit (and since this was over New Years weekend) they actually held the car longer while we worked out terms and payment. They even arranged shipping to California and I am happy to say the car arrived today, and although I have had limited time to enjoy it so far, it looks even better than the pictures. I worked with Michelle Murphy and Chip Snyder who were really attentive, responsive and followed up to make sure everything was handled properly. I have reservations about most car salespeople, but these two were awesome.

LJLAWJan 23, 2017

5

Awesome excellent customer service at the Pompano Beach dealership I've been to a couple others but none compare to this one I totally enjoy my every visit there love the Mercedes spirit of excellence !!

Angella FlemingJan 20, 2017

1

They called me and offered a free service. I asked twice if this free service included an oil change and I was told it did. I called today to check to be sure it was free and they told me I would have to pay for my oil change. I tried to cancel my appointment and there web site has no option for that.

norm kingJan 19, 2017

5

Steve was the absolute best sales person I have dealt with in a very long time. He has not only won my business on this deal but have gained a lifetime customer. He is TRULY the BEST. Vijay

Vijay PaulJan 17, 2017

5

The service department did a excellent and timely job in a bussiness like manor

Valued CustomerJan 14, 2017

5

My experience from beginning to end was excellent. My salesman ,Bob Abrahams was extremely helpful and made the sales process an easy and pleasant experience.

CathySJan 14, 2017

5

Thanks Andrew for your efficiency. I was very pleased with the service provided.

Gigi SilveiraJan 11, 2017

5

As a walk-in with a tire issue, I thought I'd wait forever....Service agent was delightfully helpful and I was promptly repaired and back on my way.

AKenneyNHJan 11, 2017

5

Very excellent dealership, if buying a car I recommend Chip Snyder! He gave an amazing deal on our new 2017 e 43 amg. Not many people will sit down with you and really make you fell like your in the comfort of your own home instead of buying a car. Very lovable man and his knowledge for Mercedes is impeccable! He makes you feel like you really are a part of the family. I defiantly recommend this dealership and if you're going to buy a car Chip Snyder is the right guy to help, he'll give you an unbelievable discount!

Daniel SultanJan 11, 2017

5

Very excellent dealership, if buying a car I recommend Chip Snyder! He gave an amazing deal on our new 2017 e 43 amg. Not many people will sit down with you and really make you fell like your in the comforts of your own own instead of buying a car. Very lovable man and his knowledge for Mercedes is impeccable! He makes you feel like you really are a part of the family. I defiantly recommend this dealership and if you're going to buy a car Chip Snyder is the right guy to help, he'll give you an unbelievable discount!

DanielJan 11, 2017

1

Service was good.i was overcharged for part installation. They told me $175.00 per hr charged for 2 hrs only took a little over 1 hour.Not stupid

vinny salviettiJan 9, 2017

4

The routine annual checkup of a 2016 vehicle required a two day stay at the dealership due to parts availability issues.

Susan Ford PatrickJan 9, 2017

5

I've bought several cars at Mercedes Benz of Pompano and have always walked away satisfied!

Lili TurnerJan 7, 2017

5

What a great service experience! This is the way a service experience should be. Matthew is a real professional. Thanks so much.

Chris HawleyJan 6, 2017

4

Every time I visit MBOP, the service is amazing. It's always a pleasant experience, not to mention, my car is always clean!!!

Ruby Solomon WarnerJan 5, 2017

5

My experience was extremely pleasant. Mr. Rajal listened and was very professional. I would definitely recommend him and this dealer to anyone who is looking for a car. They have amazing vehicles there.

Yoli FigiJan 5, 2017

5

Great experience. Want to personally thank Abe for making everything easy and a great overall experience.

Lionel ArleoJan 4, 2017

5

Thank You Anja Moore for making my service visit a Pleasure.

Glenn HoffsonJan 4, 2017

5

My first time getting a Mercedes. Abe was very informative, personable and I was very satisfied with all aspects of working with him. Stop by and ask for Abe.

LionelJan 4, 2017

2

Car has a noise and still has a noise after it left the dealership. They said they didn't hear the noise while they had it their. Everyday when I crack my car I hear the same noise. So problem not fixed.

Jacob WashingtonJan 2, 2017

5

Great experience did everything via the internet all I did was come in and sign my papers thank you very much Mercedes-Benz of Pompano

Geoff GrantJan 1, 2017

5

Was great doing business with You, the car is great and priced right. I look forward to Doing business with you Again.

My Sales person David Byles was awesomely amazing!! Made the process seamless and not intimidating. Loved it. Thanks so much!!

Benz Girl Tiffany GDec 31, 2016

5

Great customer service from the beginning to the end. I never went to the dealership to se the car as I live in Atlanta but Millard Snyder made the whole transaction seamless.

NickDec 30, 2016

5

They were very helpful and provide me with very efficient and prompt service

A. GutierrezDec 30, 2016

5

They were professional and accommodating, no back and forth, straight shooters

Nick MorroneDec 28, 2016

4

I took my 2014 Audi to the Mercedes Benz of pompano because of a noise that I hear while I was driving. The mechanic to the time to find out where the noise is coming from and fixed it.

clint ficienDec 27, 2016

5

Visiting MD of Pompano Beach was a last minute decision made on a Sunday at 3pm after visiting other dealership. I had no expectation to buy a car but the Excellent, effortless honest service from Steve Rahal made the deal happen. He is personable and sincere in helping get what you want and no time did I feel rushed despite the fact the dealership was closing soon. Mark Klein, Manager introduced himself and is a great conversationalist. He ensured the customer was completely satisfied. Christopher Plasencia, Financial Manager, made the transaction effortless and helped in making sound decisions on additional services. The is a great dealership with a lot to offer a car enthusiast in terms of inventory, services and comfort. My highest opinion is that I would buy again from this team of professionals.

Nmotion97Dec 26, 2016

5

Great sales people and staff. And extremely competitive pricing. Ask for David or Adam.

joni kDec 25, 2016

5

Just bought a used Mercedes here and the process was completely satisfactory. My salesman David Rubano was excellent, when arriving for my appointment ( which I changed 3 times in 1 day) I met David by the car, we walked around it and he pointed out a few minor problems he noticed, we took the car for a nice ride with the top down and top up (SLK model) and afterwards went inside to discuss purchasing. I had my Pre-approval from Capital One so I knew what I would be spending and my finance terms, they ran a soft credit report to see if they could beat the finance terms but were unable to do so. I asked for a few items to be "touched up" on the car and we came to our agreements. Overall the process was seem less, not stressful, and moved along pretty quickly, all the time I felt very comfortable dealing with Mr. David Rubano... if you go here or inquire about a car please ask for Mr. Rubano he is no pressure, here is the facts about the car, and easy to deal with. As I sat around watching other sales going on the whole atmosphere/vibe at Mercedes of Pompano was chilled, not high pressure as I have seen at other dealerships

Antony CDec 24, 2016

5

If you are serious about getting a Mercedes or another luxury vehicle than you should go to no one else but Chip Snyder at Mercedes of Pompano! He is not only a fair salesperson, but a good soul. He will listen to what you want and what is most important to you, and find you the best options and with the best price possible! It is important when buying or leasing a car that you have a good experience and that you are dealing with someone who knows the business like the back of their hand. So why settle for average? If you want the best, go to Chip. You will never buy a car from anyone else! I just got my 4th car from Chip Snyder and the amazing team at MB of Pompano. From the GM (Mike L.) to the sales managers (Billy H, Mohammed, and Mark), to the finance management team (Chris, Craig, and Mike), and even the service team and detailers (Junior)...they go above and beyond! Thank you! I will only get my cars from this team!

LG Mercedes FanDec 23, 2016

1

Having problem with service department.Car towed in Tuesday at 4pm .Now Thursday at 3pm can't get car status

John TylerDec 22, 2016

5

This is our second Mercedes purchased from this dealer and salesperson. As previously the process was "painless", enjoyable and FAST. Mercedes of Pampano had JUST the right vehicle, model, color and options available and it took approximately 1 hour and we were "out the door" with our new car. Highly recommended.

Mary T KDec 22, 2016

5

Excellent customer service. Much better experience with this mercedes dealership in comparison to others.

Randy ScottDec 20, 2016

5

Many thanks to Russ Kerr for the amazing service he provided throughout our purchase. We truly feel like he rolled out the red carpet for us. We purchased a Toyota 4Runner from this dealership, but received top-notch Mercedes-Benz treatment. This was our first internet vehicle purchase and it was perfection. Russ reached out to us immediately after receiving our offer and was knowledgeable, professional and courteous; completely building our trust. I would recommend Russ and this establish to anyone. It was by far our best buying experience and we hope to do business in the future!

Jennifer LeeDec 20, 2016

5

Excellent customer service provided by Raul Mendez, my service advisor. He is an outstanding communicator and very professional. The Pompano MB facility is top notch and extremely comfortable. Bravo!

Anthony IDec 19, 2016

1

Very knowledgeable and professional salesperson. Friendly atmosphere. Great service.

Mindy GDec 17, 2016

5

Pleasurable as always. Trouble free, once you have an appointment, everything is easy, even getting the loaner vehicle.

Paul McClureDec 16, 2016

5

I always receive 5 star service from my service advisor Raul Mendez at Mercedes-Benz of Pompano! Highly recommended.

Nishika GreenDec 15, 2016

1

car in for 20k service and minor body work...service rep very helpful. car waiting for me with body work not polished out and new damage to the car in the area of the repair. again service rep very helpful returning car to shop while i waited. not a good way to do things.. loaner car dept did not really know the 2017 E I was given. signage into and out of dealer very poor

a marloweDec 13, 2016

5

I have owned some 100 cars in my life, including 25 from luxury brands (mostly German), and this dealership is as good as any I have dealt with in NY, CA, MA, and FL. They are honest and deeply concerned with your buying/ownership experience. My salesman was Chip Snyder, and I highly endorse him: he is courteous and thoroughly professional. I found all the personnel to be equally qualified to provide the best buying experience possible. Shop here with confidence.

markyfishDec 10, 2016

5

Thank you, Paul Lazarus. You made our buying process a smooth one and provided us with a great car. We love our E350. This being my second Mercedes, I am enjoying it quite a bit. Hope to see you in a few years for an S class. Excellent service all around and I cannot speak highly enough of our sales rep, Paul.

Henry UreDec 7, 2016

5

Just got my new Mercedes from Mercedes-Benz of Pompano. Great service experience. Drove all the way from Sarasota to get my dream car. It was worth it. Thanks to David Rubino and his sales team.

Frank ZeckelDec 2, 2016

5

Hands down one of the best car buying experiences I have ever had! From my initial contact through the internet, to my phone call, to walking through the front door, every single aspect was top notch!

Jeremy NelsonDec 2, 2016

5

I love the service and attention I receive at Pompano Mercedes, Raul is great!

Horrible experience from start to finish. Bought an E-350 in their CPO program a year ago. Complained about the brakes, they checked them and said "nothing wrong." Took to Coconut Creek Mercedes who found the rotors are warped. Pompano refused to repair without charge. Had flat tire, brought to Pompano, asked them to check the valve. They couldn't find the leak, said valve was okay, sold me a $300 tire which went flat a few days later and they later determined the valve (not the tire) was bad. Had another flat a week or two ago, brought to Coconut Creek Mercedes and they fixed it quickly and courteously. My sister noticed the hood of car was not properly aligned over engine. I brought it in, took them several days to figure out how to re-align, then told me the car had been in an accident and that was cause for alignment issue - why didn't CPO team pick up on this before the car was for sale in showroom? I brought car in today (11/25/16) hoping they would replace warped front rotors without charge, after all I had complained about issue from date of purchase and only Coconut Creek Mercedes acknowledged there was a problem. Service Manager Todd could care less about me, the car, my overall Mercedes experience, or fixing the problem. No interest whatsoever. He sent me home without even looking at the brakes. Mercedes of Pompano is without any doubt in my mind the absolute worst in sales and services for any brand of car I've ever owned, let alone a Mercedes dealership. Although I am stuck with my car (upside down), I strongly recommend against buying a Mercedes, new or CPO, but if you must, DO NOT BUY OR SERVICE IT AT Mercedes of Pompano. Mercedes of Pompano has proven themselves to be surprisingly incompetent and not at all interested in customer satisfaction. Consider this an honest warning from a very real, completely dissatisfied customer. Gave them one star because that is the minimum allowed. They deserve no stars!!! Yours Truly, MJPruz

MJ PruzNov 25, 2016

5

Great service! All staff helpful and friendly especially Bradley with getting my repairs completed correctly and on time.

Valued CustomerNov 24, 2016

5

Abe Pourghassem is extremely knowledgeable and experienced.

Daniel WestNov 23, 2016

4

Friendly service but took 5 hours to service car while I waited !

Donna GreenbergNov 22, 2016

5

David was amazing . He was patient and kind with me every step of the way.

Taren RuggieroNov 22, 2016

5

Excellent process. The people were friendly and helpful

Laura SimonNov 22, 2016

5

Just had my car serviced and detailed at MBP. Great customer service, amazing dealership, and most important my Service guy "Mandy" was the best! I highly recommend them!

Brad WinsteadNov 21, 2016

5

Excellent service!! Took care of issues immediately and efficiently

Valued CustomerNov 21, 2016

4

Great road service! Larry came within the time they said he would. Came with battery chargers, new batteries and a tester. Checked the battery said it was fine, didn't try to sell me a new battery. An honest car repairman!

Mardi Ellen BerzokNov 16, 2016

5

Bob was excellent. He was extremely informative and honest. He was able to help me through the car buying process efficiently and courteously. I would highly recommend this dealership but particularly Robert.

KristaNov 15, 2016

5

Ivan had so much knowledge and made me very comfortable making my decision. Next day my daughter and son-in-law decided to buy theirs also. Follow up impeccable making shore I'm ajust to my new car. Thanks Ivan you the best.

AildeniseNov 15, 2016

5

My service adviser Bradly Markoff took very good care of me and explained everything to me.

Valued CustomerDiane CalantoneNov 14, 2016

5

I had a great experience working with David Einhorn to lease my new GLE350. David understood my criteria and helped me locate the perfect SUV at a very fair price! Thank you David for making this an easy, hassle free experience.

Robin Maskewicz GuerasioNov 8, 2016

4

I had a good relation with my representative an a good service. Jean Pierre Laverdure

Jean-Pierre LaverdureNov 7, 2016

5

Great buying experience at Mercedes Benz of Pompano and zero regret for having chosen this dealership over others. I have no doubt I got the best car at the best price - thank you Adam Levy for working for me! A++++++ ALL THE WAY!!

Maria DeGoriNov 1, 2016

3

We are so happy with the purchase of our Mercedes 2014. With the help of our sales personal Mr IvanSilva we accomplished and meet all our need. 5 stars to Mercedes-Benz of Pompani

Joann PetersenNov 1, 2016

5

I just recently purchased my new car at Pompano Mercedes AutoNation and I couldn't have asked for a better experience. Thank You Steve Rahal, Christopher Plasencia and the extended team for making this process so easy and enjoyable. I fully recommend this dealership to anyone that is looking to buy/lease a new or used Mercedes! THANK YOU!!!

SoniaBNov 1, 2016

5

MB of Pompano was the most professional dealer i have ever dealt with. Chip Snyder was excellent to take care of all my request when buying my used ML63. Transaction was smooth and i am very happy with my new Truck

Mitzo MitzovOct 29, 2016

1

Although the Service Manager was helpful in processing my car for service, the service itself was subpar. I brought my 2016 C300 in for service of six issues. Only two was corrected properly. One of the items fixed was to push back a piece of headliner that came out. They were able to fix that and update the cars software with no problem. I was told that they order parts for two other minor items (vanity mirror light intermittent and driver side colume loose) had to be ordered. If new parts were ordered and replaced, then both replacement parts have the same exact problem as when I brought the car in. As far as the problems not addressed they said I would first have to pay for having my wheels balanced before troubleshooting a vibration problem. And that they did not know even if that would fix the issue. May question is - did they even look under the car to see if anything was wrong. I was told that I would have to pay for the balancing even if that didn't fix the vibration. I was given no other options. The last item was a small air leak coming from the drivers door. They said it was a minor adjustment, but the car was a few months over the 12 month limit so it wouldn't be covered. Not that they had my car for almost a week and did only 30% of the repairs, and can do the two minute adjustment as a curtesy or even give me a price for the adjustment. No, just past the 12 months can fix it. Conclusion: The car will go back to get the replaced (lol) parts replaced again, but as far as any other repairs I will try another dealer or authorized service professional. I purchased an extended warranty with the car to make sure the the Mercedes was properly maintained, unfortunately the dealer could not maintain the vehicle on the first try. I'm sure they billed Mercedes Benz probably the first time for their "warranty " work. Side note My old Mercedes C320 had over 258,000 miles and my mechanic asked why I was selling it when we still have another 100,000 miles to go. My car is going back to him. Thanks Kevin for your professional service and support.

Robert jelasoOct 18, 2016

1

Courteous & professional represent ices. Completed work in timely manor. Visited dealerships to talk to service department as to the cost of tires & alignment. The pompano dealer had the best price for tires from 3 Mercedes dealers in the area. This dealership's pricing was lower by $600. then others.

Customer Steven CohenOct 12, 2016

2

I was'nt please with the way management at the dealer handle my service. I'm a long time customer at this dealer and this is my 3rd Benz I get there. I went there for a B-service for my E-Class about they told me that they couldn't found my pre-service plan in their computer I have pay $1100.00 before taxt or I can buy a new plan."😳! Thanks good God I keep a copy of my contract in my car otherwise I would have been screwed. Lesson to learn always keep a copy of your contract at all time with you that's will save you some headache! Conversely, my service writer was exceptional.

Octavius ErnestOct 10, 2016

5

I have been dealing with Mercedes Benz of Pompano since 2009. I have purchased 2 Suv's from them in that time and the service has been excellent! I have the Best Service Advisor on their team Anjia Moore! She is absolutely amazing and has always been there to assist with my vehicle needs! I also want to thank My Friend Wisdale who has always taken care of me as well. You are both Amazing!! That is why I continue to purchase my Vehicle from Mercedes of Pompano instead of the other Mercedes dealerships that are closer to my home in Hollywood. I would rather go a bit further because the service is outstanding!

Ruthie SilberOct 6, 2016

1

Everyone in Pampano Mercedes were professional, courteous and very willing to help us .

Angela martinoOct 4, 2016

5

David Byles is a spectacular salesman. Very knowledgeable and personable. Thank you for making our First Mercedes buying experience so pleasantly memorable. See you again in a couple years!

Colleen Mooney- McIntyreSep 30, 2016

5

I bought a used 2012 CLS 550 from another retailer and it had 45 days until the factory warranty expired. I took it to Mercedes of Pompano to have a few things looked at. Matt was my Service Representative and he made sure his team went through the car with a fine toothed comb. They actually discovered a few items I was not aware of that would have cost me a great deal of money had I discovered them after the factory warranty expired. Thank you Matt and team!

Valued CustomerSep 30, 2016

5

Chip Made my car buying experience so enjoyable I didn't think I was buying a car, but gaining a friend. He was the first car salesman that treated you like a long time friend not a quick sale salesman.

Ricky GlaserSep 30, 2016

4

I took my car in because of what I was told was a parasitic drain on the battery. Service manager Julie Pineras assisted me. Her handling of everything for me was a calming process because I didn't know what was wrong with the vehicle. It turned out the battery I had just purchased from a non Mercedes organization in April of 2016 was not adequate to handle to C300. They installed a brand new battery and did not charge me for the battery or the diagnostic testing they did. I am truly grateful to them for their honesty and quick timing in getting my car back on the road.

Bonnie MarksSep 29, 2016

2

It seems as though every time I visit the Pompano Beach Location of the Mercedes Benz; I never walk out without spending more money than I believe I should. You may think that Oh, that's good salesmanship to the service person that attends to me. Within the past 2 years I have spent more than $10,000.00 on my car and still have the same problem: and that was on my brakes system the most. I recently spent $700.00 on gas tank lines which at the 1st inspection was not ever mentioned when the service man said that my gas tank was recalled and needed to be replaced at no cost to me. I was told at the last service that my tank was ordered and the service man would call when it came in. I followed up a few months later and re responded and said that it came in but it was given to someone else and that he would order a new one and would call again. I had not been back to the shop since then; however; Now that the at my recent visit the tank replacement has appeared to have been completed with out my fore knowledge. And I had asked for a document with my signature of acceptance of the work and they did not produce it as of todate. I asked The Service man to give me a copy and the only thing I received at the pay counter was a copy of a labor report. I am very displeased to even think that I may have not received what I had paid for. This is very uncomfortable to me because I think that it is easy to prove to someone by showing them the parts and the replaced parts. I do appreciate that the company does help with transportation this is a big plus. I have to give credit where credit is due: The collision department was very professional and kind especially Mr Gus Germi and his team: he took the time to explain things and assisted in question: Good Job. If a customer could get across the board service You would have a winning combination for success and better than the competition.

Arthur Cooke JrSep 26, 2016

5

Kevin and all other associates were a pleasure to deal with!

The Ronni GeeSep 22, 2016

5

I found the staff at Mercedes-Benz of Pompano extremely helpful and friendly which made my purchasing experience pleasant. They were kind enough to allow a loaner car for me while the auto that fit my requirements was brought in from TN. They also provided bells and whistles guidance on an individual basis.

CLB - pompano beachSep 20, 2016

1

I paid $400 dollars for service A. Basically is just an oil change that I hope this lairs did. I say that because the service included and stated Tire Pressures corrected or something like that. However when I left the place I checked the pressure with the car computer and the tire pressures were low on all of them. It means they never had the decency to adjust them after charging $ 400 for and oil change.

Carlos SperaSep 19, 2016

5

Service on time ,friendly personal ,great facilities

Valued CustomerSep 15, 2016

5

Sales person (Steve) was amiable and very pleasant to deal with. No hard sales tactics!

FrankSep 11, 2016

5

I have driven MBZ for over 40 years. My previous models included a 220A, 300TD, 300SEC, 2 separate SL500s and another SL500 as a replacement. Over the years I have largely had them maintained by the MBZ Service Center. My experience ranges from California to Kansas and New York to Florida. The sales department of the dealerships has always been attentive, at least until I signed the sales contract. In the case of MBZ of Pompano, once I elevated an annoying issue to management, the problem was promptly and satisfyingly resolved. The Service was absolutely first class, with quiet efficiency and a refreshing respect for my time. I encourage anyone with a desire for a lifelong relationship with their automaker to consider MBZ as best of breed. Luis A Sastre Director, International Business Lockheed Martin (ret.) Palm Beach Co., Florida

Luis SastreSep 9, 2016

5

First time at the Pompano location - sorry I had not taken my vehicle there before. From greeters to the complimentary shuttle drivers - absolutely pleasant, cordial and genuinely happy - no fake smiles. Excellent and timely turn around service.

Sheyla CranzSep 8, 2016

5

Very nice staff and courteous!!! I will always get my car in this location !!!

Bobsie ColonSep 7, 2016

4

Excellent service I was impressed with the new offices and also with the service rep

Jose CalderaSep 7, 2016

5

I had a wonderful and exciting experience with a seasoned professional salesman Mr David Byles highly recommended thanks for all the love support and service Mercedes-Benz of Pompano Beach

Terrence ThompsonSep 6, 2016

5

I met the nicest people at Pompano Mercedes Benz, who helped me in the process of buying my car. Chip, Samantha and Reginald were the best! They were understanding and patient with me. We later had a little glitch and Samantha was so patient and kind in correcting it. I will be back for my next car and will also recommend the office to my friends.

Small world BarbSep 6, 2016

5

I would like to congratulate Mercedes benz on their customer service, J Jerome made our leassing expirience very easy, he was great!

Jean BSep 5, 2016

5

David was great! He made the car buying process simple. I saw the car I wanted on dealer's website and requested an e-price. It was higher than I wanted. I requested better pricing and got a price by email that was exactly what I wanted. I most appreciate the fast, hassle free negotiation by email. I shopped all MB dealer's in my area and found MB of Pompano Beach to be the easiest to deal with. I plan to buy my next car from David and refer my friends.

Bike riderSep 4, 2016

5

Thanks to David Byles and the rest of the staff, I was a able to make a great purchase with little hassle.

Daphne Delimon FleurantinAug 26, 2016

5

Am on my 3rd M-B from Pompano and more thrilled with each new one. Latest is a 2016 SL400, purchased in July of 2015, with all the bells and whistles. (Someday I may even know what they all do.) Phillip Moodie found me the exact car I wanted; Kevin Desko in Service keeps me on the road....as he always does with expertise, knowledge of the car and expedites any and all service(s) required. He's a true "Keeper" and a gentleman at all times.

DKBWAug 26, 2016

1

Clutch, Flywheel replacement. 25 days later I still do not have my vehicle. Funny thing is I called anonymously to the Jeep dealership in Pembroke Pines, where they are doing some of the repairs on the vehicle, and was told by Anthony a service rep there that a clutch/flywheel problem is a 6-8 hour job. This obviously must be accurate because Anthony would have no reason to lie to me. He just didn't factor in the the additional 24 days time it would take to have the part walked to the dealership from Detroit. It all makes sense now, oh well, I am too far into this review to delete it. What I really look forward to most is the automated response that I see is provided to all poor reviews. Lets save some time. No I wont call your generic number back, no I wont 'give you another try'.

Lance KohlerAug 24, 2016

5

I had a good experience with my sells rep. Mr. Jeffrey Jerome. The Mercedes team did all they could to make me satisfy with the sell

Jose mirandaAug 24, 2016

5

Great attention to detail and service at MB Pompano Beach

EllaAug 24, 2016

1

I was yesterday at the dealership to take the ML350, as on 19 August was not possible to leave because they offered me a spare car which was not the height of a Mercedes Benz. Unfortunately, yesterday the thing was not different, not only because he insisted on leaving the car to check what was happening, as the spare car was inferior to mine. always Prestigiei this company moving me from Miami to Pompano, but actually rendered services are horrible in comparison to the services of Coral Gables, leaving much to be desired. One is top the other is more one !!!!

Jose Marcos PellegattiAug 23, 2016

4

I was satisfied with the service, the Service Adviser, loaner car, etc.. My complaint is that there is no parts person available at Pompano Beach MB . If you want to talk to a parts person (via phone), you have to get a cashier to call . It takes 5 -10 minutes to get someone to answer the phone. Then I am talking to someone on the other end, trying to explain the item I wanted. It was touch-up paint, It required my VIN number, which I had to go out to my car and get. The cashier had to call this mysterious parts person again. It took anther 5 minutes for her to make contact. This time I had the VIN number of my 2014 MB. The color was out-of- stock and they would have it the next day. I returned the next day and picked up the touch-up paint. I am 85 years old and have bought cars from auto dealers for 65 years. I do not recall ever going to a dealer without a parts dept. I bought my previous MB 2009 E350 , from AUTO NATION in San Jose, Ca. That MB dealer had a large parts dept. That was open 6 days a week. They carried a large stock and would call you , when a part that was ordered arrived. Perhaps I'm old fashion, but I like to talk to a'live' person, not someone on a telephone, who could be at a different location.

Irwin SolomonAug 22, 2016

5

Matthew Pickton is an excellent customer service rep

Valued CustomerAug 22, 2016

5

Sonny Taleb was a great salesperson. I will definitely refer him to my friends.

SunAug 20, 2016

1

Jeffery Jerome. Completely unhelpful and extremely rude. This dealer has lost my business because of him.

anthony spieroAug 16, 2016

5

Thanks Matthew Pickton for a great experience getting my car serviced at MB of Pompano! I brought my car in for a regular service check-up. When I arrived, Matt came right out to meet me, before I even stepped out of my car. He was professional, courteous and fast. After I showed him a warning message that just popped up that morning on my dashboard, he suggested that I should take a loaner rather than wait or use their courtesy shuttle. Within 15 minutes, I was checked in and driving off in my loaner. Over the next couple of days, Matt kept in touch with me with detailed updates on my car. When my car was ready, I was in and out even faster, thanks to Matt and the service porters. Everything was taken care to my satisfaction. I would definitely recommend getting your car serviced at this dealership!

Alyssa Lehman StoneAug 11, 2016

5

From the moment I called David Byles the car buying experience became easy and focused. I found exactly what I wanted at a price I frankly didn't expect. Every facet was pleasant and totally on point. I couldn't recommend an organization more highly.

Michael WagnerAug 10, 2016

5

Very professional and helpful salesman.. He made our sale enjoyable and easier..

Maria AdamecAug 7, 2016

1

On 3-24-16 my Mercedes was stranded in Boca Raton after a major flood. After a month of repairs at your dealership, my car was released to me. Shortly after, while driving, heavy smoke began coming out of the engine filling the interior of the car. Upon return to the dealership, the engine was deemed completely non-functional. In the 5th month now since the damage occurred, my car has been sitting in the dealership parking lot awaiting a replacement engine from Germany. No date has been given to me as to when the car will be ready, and I have not been given a replacement car in the interim. Meanwhile, I have been making regular payments on my lease, with no car available to me, amounting to $3000. Multiple appeals I have made to the dealership and Mercedes Benz Financial Services have been rejected.

James Kos MDAug 5, 2016

1

Excellent car leasing experience. I will do it again.

Stephanie SimonAug 3, 2016

4

Andrew was my service rep who kept me informed as to the status of my repair. Actually spoke with service tech, Todd, who was great and patient in allowing me to explain noise coming from my engine. Car was in shop longer than I hoped, but once diagnosed, was repaired quickly.

Marjorie TinneyAug 2, 2016

5

My experience at this dealer ship is always outstanding.

AngelaAug 1, 2016

5

The whole.process was great. From the.welcome when I got there test driving they went out of there way to make me happy Russ is the best Alex the manager too Thx

JoannedrbJul 31, 2016

4

Great service and consultant was great amd detailed about the repairs

EricaJul 30, 2016

1

I went in on 7/28 to buy a GLS SUV and got stone walled my customer rep was nice but said he had nothing to do with the price. I spoke to a Mr Mohamed 2 times and nothing happened I told them I didnot want to use their financing but my own andmaybe I wold pay cash. They then had the finance manager come in to tell me they had 2% fianancing and I again told them I wanted my own bank financing. I thought at that time we would be negiatinga price and I told them a low ball figure and figured they would come back with a fair price. I have bought many cars and buying cars is always a hassle and a hagge and they NEVER came back with another offer. They told me that the managers were in ameeting which was bull and 45 minutes later after I was in their waiting room my service rep came out and told me they would not negoiate on theprice and not discount aything. I went home with a price of 87,000 even though I didnot want their appearance program or their dent program which would have added $1000 to the cost of the car. I am amazed thast no one had the guts to come and tell me to my face that they would not deal with me. I figured i could get a measly $2000 off of a 80,000 car but I guess this is not the place for a deal. I have tried calling the manager many times and left many message to try and rectify this situation but no one has called me back or even answered my calls. As far as I am concerned I WOULD NEVER deal with a company like this since they do not have the guts to talk me, I would have given this store a 0 but it does not let me. They even let me walk away with purchase page that they knew i was not interested in

mark hirtJul 29, 2016

5

Work was done, another car available for my use, and all went well.

RickJul 29, 2016

1

I never been so disappointed with any other diler I have my car there over 3 months and still no don't yet mihey was the sales representative ho take over my problem about my car and he never take seriously my problems and even I have too talk about it with he's boss and her tell me she will make sure the job get done quick as possible and I have to wait 4 more weeks and I have too call her again to see what happens and she even have no idea what have to bee done however if you and you insurance have to spend over 17k to fix your car you spect better service!!! I will never again will be bringing my car there again not even for regular service!!!!! Thanks mihey and his boss Ailed Riberol

MiguelJul 29, 2016

5

After I received my cost estimate I shopped around for other options and found only a small difference in price. I went in with an estimate of my cost and came out with a lower price with the same quality Mercedes products. To be able to say this is not normal for car service is an understatement. They were able to pass the savings on to my bottom line. I know this is not a common practice but being retired, every savings is a blessing. I required brakes and four new tires. The car rides so much smoother. Thanks Mercedes of Pompano for a smooth ride and a smoother price.

JoyceJul 29, 2016

5

Chip my salesman was great. He found my car for me and handled the deal too. The rest of the staff there helped too with finishing the paperwork. The car is great and I love it! I would send my family and friends to him for any car that they wanted. Everyone at the dealership was very helpful too...

Karen ShannonJul 28, 2016

1

By Sandy Melo I brought a Mercedes-Benz here in pompano. They promised me that the car was in excellent condition, after 3 days the car had 4 air bags broken and mechanical problems. They robbed me $30k. In my opinion they are scammers. Sandy Melo

r fabelocJul 27, 2016

4

It has been a satisfactory one to date. The response has been prompt and whenever I have had to leave a message, I got a call back on time.

adeyemi ikuforijiJul 24, 2016

5

excellent - too demanding to ask for 50 characters

JosephineJul 22, 2016

5

Service person is very professional and polite. The maintenance performed was completed in a vey timely manner!

EmilioJul 19, 2016

5

We will recommend Mercedes-Benz of Pompano to all friends interested in purchasing or leasing a Mercedes - Benz.

Peter and PatriciaJul 18, 2016

5

Great Service beginning to End. Thanks Bob Abrahams!!!

KaySJul 18, 2016

1

Very efficient, very good. Not much more to say. I am a long term customer of this dealershipp

H.Werner KrauseJul 18, 2016

1

Not going back to this dealer. Service is not like Mercedes, sorry but I've been a Mercedes since 1998, and this dealer is not like any other one I've been. Poor service.

Alex VillegasJul 15, 2016

5

I had issues with tire pressure and emptying key battery on my 1-year old Mercedes Benz C300. The pressure issue was caused by a nail. The tire had to be replaced. Because it was my second issue with tires on my car The dealership took care of the installation cost and miscellaneous charges. Bradley Markoff, my service advisor, was very knowledgeable, friendly and communicated the issues promptly and clearly. I can only recommend the dealership and Bradley.

Jorg Gobel-StaibJul 15, 2016

1

Twice I've been let down, they were not able to help me on solving two problems on my ml63

AlejandroJul 15, 2016

5

buying cars for 50 years first time I liked buying a car thank you

dylan kurnitskyJul 8, 2016

1

This is the worst Mercedes dealership I have ever been to. The service was horrendous. My car broke down and had to be towed and it sat on the lot there for four days without anyone looking at it. After speaking to the service manager, Todd Banks, who couldn't commit to when my car would be looked at after four days, I had it towed to the Mercedes of Palm Beachs who took it right in that same day. Poor service department with a very poor service manager . If I had the option to give it no stars I would . BEWARE!!!

Cynthia HowardJul 7, 2016

5

It was a great experience dealing with my services visor Armando Ramos

Carlos FernandezJul 6, 2016

5

Great service at Mercedes Benz of Pompano Beach! The improvements at the store are amazing.

RVillanueva72Jul 1, 2016

5

First vehicle buying on my own and the car is amazing. David Einhorn at Mercedes of pompano helped me get into a 2014 c250 certified and the experience was nothing short of amazing ! So glad I came there and got a great deal from an amazing dealership.

KristenJul 1, 2016

5

They have the most beautiful and clean facility, service is excellent and the people are very courteous, and friendly.

ManuelJun 30, 2016

5

Really a great experience. From the minute we showed up at the dealership until now that we are driving the vehicle. Great job.

Guillermo31Jun 29, 2016

5

Great service. Friendliest staff I've ever dealt with at a dealer!

Adriana CaixetaJun 28, 2016

5

Kevin Desko handled my service impeccably, from being to end and arranged fro me to be dropped off and picked from my home, thank you Kevin at Mercedes Pompano beach

cpallas976Jun 25, 2016

5

Our buying experience was superb and smooth. We experienced no pressure to buy. Everyone was knowledgeable and helpful. Thank you Virginia and everyone else we had contact with.

Stephen and Donna AppelJun 25, 2016

5

Excellent service time was spent explaining all details to me and everything was carried out the way the service representative had explained first time that I actually had someone take care of each and every individual issue

BrucepoppyJun 23, 2016

4

My family are loyal Mercedes customers and have had our cars serviced at many different dealerships across the country- Pompano Beach Mercedes continues the long tradition of friendly service and speedy work. My rep, Mandy, was kind and professional. All of the people at the Enterprise on site were DELIGHTFUL, even though they had tons of work to do! My only complaint would be my treatment at reception. I work in customer service and rarely complain about bad service because I know anyone can have a bad day, but Claudia was so rude, disinterested and dismissive that if I was a first time Mercedes customer- I don't know that I would feel comfortable returning. Hoping she was just having a bad day!

Arielle EpsteinJun 22, 2016

4

Mark Sawyer did a great job. Buying a car is usually an unpleasant experience, but Mark made it easy. Had a problem with a weak battery and it was quickly replaced with a new one. Good work!

Paul LepineJun 20, 2016

1

Since I purchased the car I experience some issues on a pre- owner 2014 mercedes, and has been 3 months already, my car was more at dealer getting fix them was with me. They have really bad customer service, and the meneger don't even respond to emails, I still waiting for them to get my car completely fix.

Susielen D' avilaJun 17, 2016

1

Service Department is fair at best. After multiple misdiagnosis a $1,000 repair cost me closer to $4,000. The last time I'll go there.

Ken KeyesJun 16, 2016

1

Mislead at sale as to safety options on the car where not i lidded as described Warranty repair: I've been ignored for over a week even after a reminder call so I can St up an appointment time for this to be addressed while I'm off on summer vacation. Several reassurance that my service advisor would return my call have not been met as promised. Horrible after sales support Sid Goodman

Sidney GoodmanJun 16, 2016

1

2ND TIME, WASH AFTER SERVICE IS TERRIBLE

Terry RosenJun 15, 2016

1

Hi guys! my name is Frank. I had bad experience with the dealership Mercedes-Benz of Pompano Beach, because they sold me the beated and problem car, Mercedes Benz e350! and they didn't let me know before, when I was purchasing this car. And then later I figured Out it has beated, and has problems, I been asking the manger of that place to fix this problems to mr Billy, he said no! We can not help you!

Furkat TagaymurodovJun 14, 2016

1

My services advisor never got back to me after several requests!!!

Sidney GoodmanJun 14, 2016

1

Absolutely horrible! I had a great experience with the seller Ivan, but other them that I had a few problems on my car since I bought which I had to go there a few times, 2x they called me saying the car was ready and when I got there the car was not ready to go, still with the same problem, I would never buy any car on that dealer again.

Susie GreeneJun 13, 2016

1

Bought a used vehicle told they would FedEx plates the next business day; nothing ever arrived and temporary tags expired so can not drive the car. Lots of money to spend on something that I can't drive. After they take your money no help at all with solving the issue or getting an extension on temporary tags.

SBlHRJun 4, 2016

5

My wife and I have 2 new Mercedes Benz's from Mercedes Benz of Pompano Beach. Over the years we have bought many new cars from multiple dealerships. From the date of purchase from Mercedes Benz of Pompano Beach through the last two years that we have been going to this dealership, we have received exceptional service, and great customer relationship. In particular, I would like to point out the personal attention given to both my wife and I from Armondo (Mandy) Ramos. Each and every time we have been in for scheduled or unscheduled service, Mr. Ramos has gone above and beyond our expectations. In the automobile business, it's very hard to find a a dealership that from the initial buying experience through the service department interaction, exceeds your expectations. Mercedes Benz of Pompano Beach is that kind of Dealership...

StaceyJun 1, 2016

5

We worked with a guy named sonny taleb and the experience was just phenomenal.

BuyerJun 1, 2016

1

I purchased a certified pre-owned 2010 Mercedes Benz E-350 at Mercedes Benz of Pompano in Florida on May 6, 2016. This was my first time buying a Mercedes, I knew exactly the type of car, color, and year I was looking for. My sales representative was Steven Rahal he explained everything to myself and my wife and even let me test drive the vehicle I have came to own today. The first issue I have was that me and my wife had came to the conclusion that we did not want the Appearance Protection and Dent Protection but we were lead to believe that both came with purchasing a Mercedes Benz but later after all was said and done we found out that it is optional to have those. My second issue is that I waited at least 30 to 45 minutes for them to try and find the second key to my new vehicle which was unsuccessful and I also did not have a vehicle manual. I was told by my sales representative Steven Rahal that both the manual and the second key for the vehicle would be overnighted to me. I wouldn't make a big stink about the key but I was told that Mercedes does not sell vehicles without two keys obviously that was a lie. Today's date is May 29, 2016 and I still have yet to receive my vehicle manual and second key. I was hoping my experience with Mercedes Benz would have been more complete and satisfying. Since purchasing this vehicle I Mercedes Benz of Pompano started emailing to share my car buying experience on Yelp and Google, I was trying to hold off until I received my second key and manual but I will make this my review for both.

James BillueMay 28, 2016

1

Anja was a pleasure to service with. Everything went to perfection!

gary oringerMay 25, 2016

5

Great follow up & service from Jeffrey Jerome in sales.

Peter VartyMay 11, 2016

1

If it wasn't for Dave Minnich, I wouldn't come back, And if wasn't for Kevin Desk in service I wouldn't come back.

Sonny RussanoMay 10, 2016

4

Great service advisor. Would get 5 stars if car was inside the waiting area ready to go as I called 30 mins ahead to pickup. Service receptionist taking the call failed to inform anyone of my arrival. MB can do better

Peter MottekMay 6, 2016

3

We love our S550 Mercedes, but it was touch and go whether we would buy from this salesman. This Certified Preowned car had no Owners Manual, no First Aid Kit, and no second key -- all items the CPO said had been checked. There was a broken grill visible only in the back seat. The promised training by a computer expert in how to use the car's features turned out to be a rushed time with a substitute person who mostly said "Just fiddle with it, you'll figure it out." If the salesman had said one more time "Let me check that out for you" when asked for the missing items, etc., or tried to hug me, I think I would have got violent.

SandraB88Apr 21, 2016

1

My salesman Bob was awesome, my husband dealt with him for years, however, now that service is needed on my vehicle I am finding that the service team that I have had to encounter is unprofessional, unresponsive, treats you like a crook and really have no idea how to provide excellent client service. If you need service take your car elsewhere..MERCEDES BENZ USA IS DOING A DIS-SEEVICE TO THEIR BRAND..

Dawn WilliamsMar 23, 2016

5

What a pleasant car buying experience. I just want to take a minute to give Jeff Jerome some much deserved recognition- Jeff is hands down the best sales associate I've ever worked with while purchasing a vehicle. He was professional, friendly and warm from start to finish. None of the stereotypical car salesman BS with him, we never felt pressured or uncomfortable and he never got irritated or impatient with us (like a lot of other car buying experiences I've had). If you're in the market for a new Mercedes, or even a used vehicle they have in their inventory, do yourself a favor: SEE JEFF!!!! He's awesome. And Mercedes Benz pompano in general also made the experience great. Happy and satisfied!

JamesSSFeb 20, 2016

5

Thank you Richard Barri for making this process seamless and efficient. I love me new car!

Sheryl ClarkFeb 7, 2016

1

Worst experience for service on my GL 550 I have ever received at any Mercedes dealer. Will never return to that location again!

Tom ViaFeb 5, 2016

5

My salesman, David Einhorn, was wonderful from start to finish. He answered my e-mail promptly and met with me later in the day. He told me all about the car and wa pleasant to deal with throughout the purchase. Craig Santa Maria, the finance manager, apologized for the length of time that I had to wait for the deal to be finished. He was extremely pleasant also. Lastly, Harriet was great about instructing me how to use the many features on the car. I was told to stop by if I have any questions or need a new tutorial on features. Everyone was helpful. I love the car and the dealership!

Kim Maynard FriedmanJan 29, 2016

1

I recently purchased a car. The car is beautiful and i like it a lot. I live out of town so i bought it off pictures, what the sales associate told me about the car. She gave me a service record showing all the services the car had done previous to me buying it. Once the car was shipped out here and i took it off the carriers truck it was making a noise. I called and spoke with my sales associate and she assured me it was nothing the car was just serviced prior to me buying. I took it to the Mercedes dealership just to have it checked. They told me it was the belt tightener and sheave pulley. Usually I wouldn't care because the car was sold as is but the dealership just changed the serpentine belt prior to me buying it. Which means they either didn't put the belt tensioner and sheave pulley together properly or they knew it was broken and didn't want to fix it. Again if it was a new issue and they didn't touch it prior i wouldn't care. But it not and I emailed them a copy of the invoice asking to see if i can be reimbursed. I spoke with the sales associated and asked if the James Mullen/sales manager can call me and even sent him a email on 01/15/2016 and he still no response. Its 10 days and i have got a response. I guess this is how they do business once they receive your money

ClarenceJan 25, 2016

5

5.0 star rating First of all I would like to thank Steve Rahal for his personal service and attention. Thanks to Steve and the rest of the staff at Mercedes of Pompano. My car buying experience was head and shoulders above what you would expect when buying from a dealership. The personal service I received was very impressive. Thank you for making this car buying experience so easy and customer friendly. I sure will be returning for my next purchase and will be sending my friends to Mercedes of Pompano. All asking for Steve! Thanks again..

dale robinsonJan 21, 2016

5

The vehicle I was a 2006 E320 CDI. The sales representative provided excellent service. The staff members ensured that the sale ran smoothly.

Worrel SmithJan 10, 2016

3

Nice car, good customer service, I will recommend dealer for future buyers

ReneJan 8, 2016

5

Sales and delivery experience was very pleasant, sales person was very helpful in selecting and choosing the option of my new S550

birjis alamJan 6, 2016

5

I had a great experience leasing the GLE 350. This is my second Mercedes that I've either bought or leased. The only reason I went to this dealership was because Mr Ali is an excellent, friendly, and helpful professional. I was very pleased with Mr Ali and my overall experience.

ImtiazDec 27, 2015

5

The experience l had buying a car was made very easy. I was in New York and called my salesman in pompano Florida to find the car I wanted in silver color. He had the car with the extras that I wanted. When I got to Florida we agreed on a price with relatively little bargaining on my trade. The sale went smoothly. Kudos to Mercedes of pompano

Raymond zuckerDec 12, 2015

5

Had an awesome experience working with both Ivan and Bruno in both selecting and purchasing my 2016 E350. Purchasing a new car is extremely stressful, but working with Ivan took all of that away. He is so passionate about his job and treats his clients like family. Bruno makes the financial part a breeze. my car was delivered with a big bow and a special gift for me and my precious pooch!! I will be an eternal customer!!

123LondonDec 7, 2015

5

After finding the right car for my specific needs the leasing process was very easy and professional. Jimmy Mullen and David Minnic treated me courteously and showed their expertise and knowledge about Mercedes products. This is my third Mercedes with Mercedes of Pompano.

James OdabashianDec 6, 2015

5

fast and friendly excellent well done guys, i needed the car out in a timely manner and it was, very impressed

mpDec 4, 2015

1

We cannot be more pleased by the exceptioal treatment from Virginia Mary and Lee Rivollier

Mary RivollierDec 3, 2015

5

I had never purchased a car online before, but Russ Kerr made it completely painless. I couldn't recommend them highly enough. I'd give them six stars if I could!

DanoDec 2, 2015

5

I purchased one of the last GLKs available. I traded my 2012 GLK for the 2015 model.I love this car as it allows me to sit up high and it's not so big.

AachNov 30, 2015

5

Love this Place ! Got my E-350 Coupe here and they keep it in tip top shape for me.

Ozzie NeroNov 29, 2015

5

I would highly recommend my salesman Abe Pourghassem. I had not been planning on buying a vehicle but since mine was totaled I really had no choice. I went to the dealership expecting all the usual salesman techniques but was extremely surprised with Abe. I was not in a position to buy a new car but he treated me as though I was buying the most expensive car on the lot. Everyone at the dealership was friendly...I will definitely be a repeat customer.

Charles WilcoxNov 29, 2015

5

I purchased a used car from them and the experience was wonderful. I was treated as if I bought a new car and the salesman David Byles went above and beyond to ensure that I was satisfied with my purchase. The service guys are also very helpful and took care of any issues I had with the car. I would definitely recommend this dealership.

Anton M.Nov 29, 2015

5

No hassle good deal car buying experience at Mercedes Benz of Papano

Rick SNov 26, 2015

5

I made arrangements from another state to lease a new E-350 from Mercedes Benz of Pompano. Bob Abrahams was my salesperson. He and Harriet Levin were helpful at the time of leasing, offering to explain the details of the new car and pre-setting my Sirius radio stations. I feel that I can go back to them with any and all questions.

Marlene5592Nov 24, 2015

5

Robert Abrahams was such a pleasure to work with. I never felt pressured or stress, leasing my new car.

Tara CNov 24, 2015

5

Exceptional service from my salesperson. He stuck through my wishes and delivered a great deal

Sheldon & OpalNov 22, 2015

5

Mercedes Benz of Pompano is the finest car dealership I have every encountered. The moment I entered the dealership I knew this was where I wound find the the deal I was searching for. I shopped Mercedes dealerships from Miami to Tampa and there was none that compared to Mercedes Benz of Pompano. The other dealerships could not meet or exceed the warm, friendly, genuine atmosphere that I found at Mercedes Benz of Pompano. David Rubano is the ultimate sales person. He dedicated his time and his efforts in helping me at every step of the way to make my purchase stress free. If you are searching for the ultimate car buying experience, I recommend Mercedes Benz of Pompano!!

Michelle BNov 21, 2015

4

Never had such a great service in the shortest amount of time, I've always questioned the fact that besides having an appointment a person had to spend the whole day in the service lounge at a dealership while their car was being worked on. I think people at Pompano Mercedes Benz had finally figured it out, and realized that service doesn't have to take forever to be good or great. The notion of looking good by taking a long time working on something had been proven otherwise by these people and commend them for doing that. Great work, great old fashion customer service!!

Alex, PPinesNov 20, 2015

5

Robert Abrams was delightful to work with and very professional! I will recommend him to all of my friends.

Tara CarlsonNov 4, 2015

5

professionalism, efficiency and friendly service was our experience at Mercedes of Pompano.

Rafael & Claudia EspinosaOct 26, 2015

5

Was with my brother having his car serviced and I was looking for a new Mercedes which is the only car I will drive. Fell in love with the car and was driving it home two days later. Cannot say enough about the salesmen I dealt with.

Joe P.Oct 23, 2015

5

I just wanted to say Thanks to Bob for a Great Job! He was Fast and efficient and had me out of the Dealership in about an hour. I thought that was impressive. I Love my New Mercedes!!! :)

GLTauberOct 18, 2015

5

Mr Phillip Moodie eased my pain and helped me get into my new E350

nathan hagoodOct 17, 2015

5

We traveled from Denver, CO to buy a car from Mercedes-Benz of Pompano, from the beginning the entire process was super easy and our salesperson Russ was amazing! He made sure to follow up on everything and made sure we had all the right information before we had to fly out to buy the vehicle! We are very happy with the purchase and definitely recommend the dealership and Russ to anyone looking to buy a new or used car!

Had a wonderful experience at Pompano, Florida. The Manager Bruno and my salesman made the purchase stress free. and I highly recommend this dealership. This is my third purchase and.Mandy in service has always taken care of my cars. I send all of my friends to Mandy....

Carolyn WolfOct 5, 2015

5

Ivan was great stayed on top of everything and made sure everything went smooth.

Lorena OliveraSep 24, 2015

5

I had an excellent buying experience with Mercedes of Pampano Beach. The saleswoman was wonderful, friendly, knowledgeable and attentive. She showed me exactly want I wanted to see with their inventory. Resulting in a perfect fit in automobile for my needs. They have the best inventory and prices around!

William MillerSep 8, 2015

1

Phil has terrible customer service. This guy is supposedly a manager? How exactly do they expect to resolve a customer's issue if they are never contacting the customer? After repeatedly calling him over the course of several weeks to see if progress had been made, I decided I'd give it more time. A month wen by and you'd think he had an answer for you? NO, just excuse after excuse after excuse. Trust me its not that I wasn't patient, I dealt with him for 4 months maybe more and every time I spoke with him he promised he'd call back with an answer. Never got a single call or update on something they had faulted on. I know you're probably thinking "Oh its probably not something important.." Wrong. It was regarding my maintenance contract. Had to invest hundreds of dollars due to an oversight in the contract. Will never be getting that money back, and for that I sarcastically have Phil to thank.

Sarah PinhieroSep 3, 2015

5

Kevin Desko is an excellent Service Manager and always goes the extra mile to help.

TeresaAug 30, 2015

5

Facilities score avrerage because of reconstruction( hudge one) of the building

Nick cramerAug 21, 2015

5

My buying experience at Mercedes Benz of Pompano was fantastic. Everyone went above and beyond to accommodate us. The salesperson, Steven, was very patient and extremely helpful. Bill, the manager, was a delight and really helped us get to the price that we wanted.

CandyAAug 21, 2015

5

Have been going to this dealership since 2003 . Have always had great service and any needs have been fully taken care of.

Norma PetisiAug 12, 2015

5

I had an altogether amazing experience. The Staff is friendly and courteous and our interactions were very pleasant. I was made to feel very welcomed and that they delighted in making me satisfied. I truly have no misgivings whatsoever and shared how wonderful my experience was with my colleagues. Everyone that I encountered was simply lovely and my Sales Representative was awesome. I expected to have a good experience, instead I had an outstandingly amazing experience. Thank you, Mercedes Benz of Pompano. I am so looking forward to a continued wonderful relationship as you attend to my vehicle maintenance needs. Thank you.

DiorsAug 11, 2015

1

Just got my car back from body shop after three long months and $20,000 of damages. The car was towed to my office at my expense. As I got into car the dashboard was lite up like a Christmas tree. Traction control light on, cruise control inoperative alignment out of wack steering wheel more crooked then Bernie Madoff!!! The paint shows extreme amount of orange peel thru out entire driver's side. Not one Manager will answer me!!! Apparently every upper manager off today so I guess the janitor is running operations. Absolutely disgusting horrific customer service!!!!

stephen mazzoAug 7, 2015

5

Great experience. The professional staff was very helpful and attentive. They answered all of our questions.

NattyAug 6, 2015

5

Great experience with our salesman David Byles and the whole team

Linda KingAug 4, 2015

5

This dealership is fantastic everything from management, sales staff, finance to any one on the floor. Professional and fair. Made the buying process easy with an outstanding product. Would recommend this dealership to everyone I know!

RonniJul 25, 2015

5

Had spoken to my dealer beforehand and he was prepared to show the vehicles that I preferred. He was very easy going - no pressure.

Florence TaiJul 22, 2015

5

It's difficult to say a car buying experience was a delight, yet this one was. From the first correspondence by email to the delivery of the vehicle this dealership was on top of their game and gave me a most professional, courteous and stress-less engagement. I mostly wish to thank my salesperson David Einhorn for walking me through this purchase without once losing his smile and offering his friendship. I highly recommend.

Erasmus69Jun 30, 2015

1

I tried to obtain information on a car available for sale. The sales lady was very unprofessional. Acted like she could care less in obtaining info. on car for me. I waited 7 hours for a call back on availability of car. Tried a different salesman,same treatment. It seems they were very confused and could not find the car that was showing for sale. Stay away from this dealership,there are others much more professional!

PietroJun 26, 2015

5

I am just thrilled with my new 2015 C300! My salesman, David Byles, couldn't have been any better. The whole process what not what many perceive as the "unpleasant" car buying experience. David was very easy to work with, he didn't apply any sales pressure and it was so obvious that he genuinely cared about me and wanted me to get the most out of my car. He even arranged for me to get a tutorial with Harriett who did a great job demonstrating all of the whistles and bells of which there are many from the command console to the blind spot assist . Thank you!

Donna RJun 21, 2015

5

in and out of finacing in minutes fast and friendly

enthusiastJun 6, 2015

5

Ms Grooms was attentive and has earned my business for life. She made the service appointment a pleasure. Looking forward to leasing my next SLK-250 Christmas.

KmanMay 25, 2015

5

It was great experience. I would like to thank Moody for helping me.

jremy7025May 24, 2015

5

I live in the Florida Keys. So, pretty much everything is done over the internet. When I was in the market for a new car I did my homework, read all the reviews, watched all the videos and asked friends about the new car I chose. I'm tall so size is a concern. Since I hadn't driven in over 5 years due to medical conditions I asked a friend to check out the new CLA-250. Not enough leg room he said. But I should look at the 2015 C300. Totally restyled. I picked out the colors and options and proceeded to shop online. There are three other MB dealers between me and Pompano. All with good reputations. But no one answered the questions I presented or found the car I wanted. I expanded my search to include Pompano/Palm Beach. Merisol Cruz, the internet rep from Pompano called within minutes of my query. By the afternoon she had found the car. By the following morning I had a firm price. She was friendly, professional, and courteous throughout the sale. We arranged to have the car delivered in four days. My driver took me to Pompano where Merisol had all the players (finance, managers, etc.) waiting. Everything was explained to my satisfaction. The deal was done. Car was immaculate. And they made me feel special. The drive back to the Keys (about 95 miles) was to be my baptismal under fire. I hadn't gotten 1/2 hour South on the Turnpike and a large truck dumped some good size stones on the roadway. Right hood and right A pillar took the brunt. Scratch on the hood and good sized dent in the pillar. I notified Marisol. Service and body shop were alerted and a mere three days after the original delivery the professionals at Pompano MB had the car looking like new. Every step of the way was handled properly. I've been in service related business for 55 years and know when something is done right. Well done Merisol and the rest of the Pompano Beach Mercedes-Benz family.

RoadRavenMay 23, 2015

5

I have dreamed of having a convertible sports car and added it to my bucket list. For two years I have thought about it and finally decided this was the time before my son takes the keys away. (I am 69 yrs old) I came across an AARP auto email and put in my model of choices in my area. I got several choices and picked 6 cars that met my critique. Two were at the Pompano Mercedes-Benz. I called and was immediately assigned an agent and made an appointment. He explained everything about the car, price, warranty, financing, safety, service, gave me a tour of the facility and gave me a copy of the CarFax. I told him I had other dealers to see. There was no pressure for the three days I was shopping. I went to the other dealerships but the Pompano facility stood out above the rest for information and making me feel like part of the family. They answered all my questions and really busted the bad car salesman reputation. I am driving my dream car and loving it. Thanks Mercedes-Benz of Pompano.

JBR15May 19, 2015

5

With three other Mercedes-Benz stores between my home in the Florida Keys and Pompano you may ask why I chose this one. The phone response to my internet request was immediate. The follow up to finding me the car I wanted was spot-on. Every detail was covered and the car was in perfect condition upon my arrival to pick it up. The whole process effortless and enjoyable. You get the feeling these people love what they do and it shows.

raven0626May 17, 2015

1

horrible mercedes c400 several get problems without solution after several trips to the dealer

Marcelo LaraMay 11, 2015

1

Unpleasant, money hungry, inefficient! Charged 1000 for a regular scheduled maintenance of the car that is under warranty!

Karina OzarMay 11, 2015

4

Went there for service of a headlight on this past Saturday. Excellent service and customer friendly reps.

Qaid Amir AliMay 6, 2015

5

I just want to let everyone know who is considering on buying a MercedesBenz that MercedesBenz of Pompano is Outstanding!!!!! and a Great place to buy a Merceds... From the time that me and my wife walked in the door we were treated with nothing but Respect and Professionalism from all of the Team there. They went out of their to make sure that we were feeling like we were at home....Our Sales person was Millard Snyder...What a Great sales person and a Great guy....Chip was very Professional and knowledgeable on the cars and no matter how many cars that we looked at he was there to assist us with a smile... Chip wasn't pushy and that's what we liked about our Experience at MercedesBenz of Pompano!!!!!.. We Love our MercedesBenz C300!!!!

Rick B.May 5, 2015

5

Mercedes Benz of Pompano is the BEST! This is our 3rd Mercedes purchase from them and they've always been helpful as well as professional. We wouldn't dream of using another dealership! Our service manager, Anja is wonderful.

R & A FergusonApr 23, 2015

5

I purchased a beautiful used car from Mercedes of Pompano. Chip Snyder was an excellent salesperson, knew what I was looking for and was not high pressure at all. In fact, he and Alex Damoorgian made the entire process as relaxed as possible. I expect to buy my family's cars from them in the future.

PanameraApr 23, 2015

5

This was my FIRST experience buying a car as a single woman and Jeffrey Jerome who was my sales representative made it an easy & pleasurable experience. Everyone at the dealership was superb. The level of assistance throughout the buying process was beyond superb.

Great people,also a awesome Brazilian sales man ;Ivan Silva ; he was willing to help from start to finish, I love it ; thanks you guys for my almost brand new Mercedes Benz C250 ,2014 , very pleased !!

marise1976Mar 17, 2015

5

Great please awesome Brazilian sales man Ivan Silva ; he was willing to help from start to finish, I love it ; thanks guys !

Marise AlonsoMar 17, 2015

5

This is the second time that I am buying a car from them.. They are just great !

ZaferMar 16, 2015

5

Great sales assistance by Ivan Silva at Mercedes Benz of Pompano Beach made for a pleasant car buying experience. A very easy and honest rapport quickly established by phone led to a fast and efficient deal.

MB_EnthusiastMar 11, 2015

5

As good as expected for a MB dealer. Sales rep. was patient and informative. I looked at pre-owned vs new. I purchased a new loaner and felt good about the entire experience.

Brad HarrisMar 11, 2015

5

I have known Joel for several years. He helped me buying my previous Mercedes Benz auto. This time I went directly to look for him and as I expected I was not disappointed. He helped me through the process of choosing my new GLK and made things easy and fast for me. Great experience .

SergioMar 10, 2015

5

I initially purchased a used SUV from this dealership in mid December (2014). However, 70 days after the purchase (and 10 days after the warranty expired), my vehicle experienced an engine failure so extensive that it required a replacement. After talking to the salesman who initially sold us the vehicle, and the manager, they offered to pay off the current car loan (via trade in value), and made me a great deal on a replacement used SUV. This was a one in a million surprise, and they came through beyond our expectations. Will be sure to purchase future used cars from this dealership.

mikes81Mar 4, 2015

5

The staff was very nice, the car we brought was just what we were looking for. The car is in excellent condition. We are very happy with it Thank you

Charles AlberMar 3, 2015

5

I recently purchased a Mercedes-Benz C Class at Mercedes-Benz of Pompano Beach. Our salesman, David Byles was pleasant, professional, patient, and very knowledgeable about the vehicle. My son and I stayed at the dealership well past closing making a decision on which car to buy. We never felt rushed, or pressured into making a decision, nor did we feel pressured into purchasing a vehicle. I am very pleased with the final selection!! I am confident that my family, friends and I will definitely be returning to Mercedes-Benz of Pompano for all future car purchases. Thanks David! You are the best!!. On another note, Phil (unknown last name) made my son and I feel very uncomfortable. He came over commenting about the time, and informing our salesman that other employees were preparing to leave. Of course, hearing this I quickly apologized for the late hour, and prepared to leave. Phil's comments were rude, and should never have been voiced in front of a potential customer. If it were not for David Byles' exemplary customer service throughout our visit, I may NEVER have returned. I sincerely hope Phil's actions are addressed!

D_elaney1Feb 26, 2015

5

very professional sales team, very attentive and followed up.

ron wilsonFeb 25, 2015

5

It was a great! Bought a GL series vehicle. Rides like its gliding on a cloud

NANI-cakesFeb 25, 2015

5

Leasing my new Mercedes was very easy, efficient and non-stressful! No pressure, My salesman took time to explain and compare the various models I was interested in. The sale itself was quick easy with no pressure.

Toothdoc1Feb 24, 2015

5

Excellent service and customer care in buying my new car. Knowledgable and trustworthy.

Ken AnenbergFeb 20, 2015

5

Chip Snyder oversees the online sales connections for MB of Pompano and I worked with him last week to grab a used, low-mileage Audi allroad Prestige Plus, which is a rare car to find and even rarer at a decent price. Chip and Billy, the manager there, offered me the car for an extended test drive and two days later I brought it back convinced it was as good as it seemed. Normally this is when things get sticky and tricky. Trade-in valuations, credit lines, paperwork, titling and registration. Not this time. A bit more on the trade-in, ridiculously smooth financing, and only a small wait (by car buying standards) for all the red tape to be dealt with and off I drove with a gorgeous (almost) new car with more bells and whistles than I could have hoped for. Fair, fast, and no hassle.

DaMilvoFeb 19, 2015

5

Chip Snyder oversees the online sales connections for MB of Pompano and I worked with him last week to grab a used, low-mileage Audi allroad Prestige Plus, which is a rare car to find and even rarer at a decent price. Chip and Billy, the manager there, offered me the car for an extended test drive and two days later I brought it back convinced it was as good as it seemed. Normally this is when things get sticky and tricky. Trade-in valuations, credit lines, paperwork, titling and registration. Not this time. A bit more on the trade-in, ridiculously smooth financing, and only a small wait (by car buying standards) for all the red tape to be dealt with and off I drove with a gorgeous (almost) new car with more bells and whistles than I could have hoped for. Fair, fast, and no hassle. Really a pleasant surprise all-round.

DaMilvoFeb 19, 2015

5

I bought my first ever Mercedes Benz, my salesman was Abrahams. R. Who landed me to the one and only car I was looking for, he made the process so simple. Never tought It would be that easy, although I bought a 09 GL, the car was kept inside felt in love with it the same moment. Car wash department didn't do a superb job cleaning the inside of the which result me pay an outsider 130 to detail the car. Overall I'm satisfied and enjoying the car so far.

drnono509Feb 17, 2015

5

Loved the indoor showroom for the used cars, Phillip our salesperson was very personable and professional. If you are looking for a no hassle experience go to Pompano Mercedes!!

L MarraFeb 17, 2015

5

My business relationship with Mercedes-Benz of Pompano was totally professional and customer oriented. I contacted the dealership about a used 2014 Porsche Cayman S they had for sale from a previous trade-insales transaction. Not only was this one great looking car, but their asking price was far below any other Cayman S that I found through a diligent search of the Internet. My sales associate, David Byles, answerd all my questions (truthfully) and made sure I was absloutley comfortable with the entire sales transaction. I strongly reccommend this dealership to anymore who is seriously considering buying a new or used vehicle. FYI: Most of their used vehicles look brand new and are competitively priced.

Robert L. BerryFeb 11, 2015

5

David Einhorn's knowledge of Mercedes Benz, the E400 and salesmanship was unmatchable and I've been to several luxury car dealerships since August. Mr. Einhorn left no stone unturned. He was extremely courteous and accommodating. I didnt even want a test drive!!

Althea CFeb 10, 2015

5

I would like to thank Virginia Aronson for helping me with the purchase of my Class C250 C Mercedes. She was extremely helpful in walking me through the steps of the sale's process and explaining all the features of the car. I would definitely recommend this dealer.

Gi_gi2015Feb 7, 2015

5

Was looking for Jaguar XK convertible and found one on the Internet at Mercedes of Pompano. Drove 3.5 hrs to take a look. When I arrived, I was treated very well and a salesman was available right away. I was shown the vehicle and immediately allowed a test drive!!! No pressure!!! The process of negotiations was very easy, and I was given pretty much everything asked. Good value on my trade in! They worked and got me a good finance package. The few squawks on the vehicle were taken care of without issue. VERY EASY, no pressure experience!!!! I would definitely buy another vehicle here again!!!

Abe was my salesman and was very helpful in my purchase of the car i wanted. Some things could have went smoother but overall i feel like he did all he could to get the deal done.

Mike lFeb 3, 2015

5

Employees very friendly, attentive to all that walk in, smiles and pleasant. Spot made thru Auto Nation greeted within minutes and viewed the inventory. The credit process was made easy with options.... excellent incentives. At final process thru paperwork..easy comfortable..to the walk thru with my salesperson Virginia explaining some features on the vehicle

Jacqueline DFeb 3, 2015

5

Great experience, gave an honest and extremely fair price, no other dealer came close not only that they found us the exact car we were looking for when no other dealer could. Great service, all staff members were extremely friendly. I would recommend Mercedes-Benz of Pompano to anyone looking for a GREAT car, price and car buying experience. Special Thanks to Michael Rivera for making it all happen.

AJ HernandezFeb 1, 2015

4

Ivan was a great. The buying process was easy and the indoor car lot is amazing!

newSUVJan 28, 2015

5

If you are looking for a "high end vehicle", this is the place to get "high end" service ! The buying process and follow through from Sales Representative, Ivan Silva, was thoroughly gold star. Ivan's follow up and attention were beyond expectations. The finance manager, Curt Early, was professional and very pleasant, unlike any I have ever encountered. I left the dealership feeling satisfied and pleased, the way it should be. I would recommend this dealership to anyone. Ask for Ivan...! Sincerely, E. Peña- Boca Raton, FL

Edwin PeñaJan 25, 2015

5

Best Customer Service in Mercedes of Pompano Beach! I'm very picky and annoying person.. but the Sales Associate Chip Snyder patiently spent WHOLE DAY (more than 7 hours) with me to figure out the best option for me! Even though I was very skeptical and after I bought a car I checked the rate for the similar car in other locations, now I'm 100% sure, I have the best lease rate for my Mercedes! Thank you!! ;))

AllaSJan 21, 2015

5

Great service. Stan was very helpful and efficient. Im very happy with my new CLA

Carlos GJan 20, 2015

5

I was shopping for a new car and Keith Donahue definitely helped me find the perfect car for me. Plenty of time devoted to helping me find my perfect car match and I couldn't be happier with my new car. Thank you very much!

Su KhaingJan 16, 2015

5

I recently bought a Toyota tacoma from Robert Abrahams at Mercedes. Even though I wasn't actually getting a Mercedes they treated me just the same. The truck need new tires and oil, as well as a couple other part, and they took care of it all for me. This was the best car buying experience I have had in a while and would recommend Robert Abrahams to help you find your vehicle.

DrgonzoJan 15, 2015

5

Excellent experience all around from purchase to service. Abe is a very knowledgable salesperson and follows up to ensure complete satisfaction.

Rochelle Goldberg EdelmanJan 12, 2015

5

Love everything about Mercedes Benz and people are amazing.

Theresa UkajJan 7, 2015

5

Keith Donohue took care of me. I came over their at Mercedes- Benz Pompano before Christmas to look for a car and to get a diesel filter.I was not ready than just met Keith and told him what I need. I got it after New Year. I am very blessed with my car is a dream come true. Thank you so much Keith.

Theresa L. UkajJan 7, 2015

5

Jeffrey Jerome was the best salesman I have ever leased a car from. I have leased about 8 cars, so I would definitely recommend him to my friends!

MelaniJan 5, 2015

5

I loved the fact that as soon as we walked in everyone was all smiles. We were greeted by everyone and asked if we were already being helped. They made sure we were ok always offering beverages. The process was easy and pleasant full. I would definitely refer friends to this dealership.

Michelle pichardoJan 4, 2015

5

Although I live on the east coast of Florida I drove to pompano as I had such a wonderful experience there when I bought my last car. My salesman Millard Snyder Was personable, presentable and a pleasure to deal with. He made the whole process easy and walked us through everything. He went over and above for us. I have recommended him to many people I wish all sakes people were like him

Monica GoodwinJan 2, 2015

5

I purchased a Mercedes GL450 SUV last week. Steven Rahal did a fine job in helping us select the right vehicle, then in locating one in South Florida for us, and in arranging to bring it in so we could have a look at it and test drive it. We were just delighted with his level of professionalism and how he took care of the entire process from A - Z. Steven is truly one of the very finest. We will certainly purchase our next vehicle from Mercedes of Pompano and look forward to dealing with Steven Rahal again!

TMCDNDec 26, 2014

5

Great Mercedes Benz dealer. It was a great experience to purchase a car from this dealer. It is the best.

Mauricio PucheDec 26, 2014

1

Virginia Aronson was a very professional, experienced, I am very satisfied.

Alhan EvrimDec 26, 2014

5

Your salesman, Joel Feldstein was excellent and fully knowledgeable on the C Class vehicle. It was a pleasure dealing with him. His follow up after leaving with the vehicle was extra special and showed how much he cared about his customer. Hats off to your organization.

Jerry HammerDec 24, 2014

5

I was pleased with the dealership. Everything went as expected .

BirdieDec 24, 2014

5

We were looking for a 2015 MB SLK. We visited 4 local MB dealerships. Pompano was by far the nicest appearing, had the most inventory and the people were all very friendly and not pushy.They also gave us the best deal.

PaulC, multiple MB ownerDec 20, 2014

5

Everyone should experience a dealership like this. Honesty from the first telephone call to the final handshake. Abe Pourghassem is the best.. (sales rep.) Highly recommend this dealership.

Gerald A ShelmandineDec 19, 2014

5

David is a great salesman. We completed a deal for a Range Rover Evoque from his dealership in FL & was successfully delivered to my door step in MI. Thanks

BeverlyDec 19, 2014

5

best car buying experience by far. i will definitely recommend this dealership to friends and family.

Mary HDec 18, 2014

5

My recent experience purchasing my car was flawless !! David Einhorn, our salesperson, was extremely knowledgeable as to the attributes of each of the vehicles I was considering and he was able to help me choose which one best would suit my needs. He was exceptionally patient in answering all of our questions and we felt we received the best price possible and overall our experience was a 10 !! We will definitely plan on working with Mr.Einhorn and Mercedes of Pompano again for our future purchases !!

Elaine WDec 10, 2014

5

Worked with Rick, and he is a very professional individual. Really thorough, and responsive. If you need a service rep, ask for him by name.

johnkempNov 26, 2014

5

Russ Kerr, and Jack Fitzgerald are the coolest guys to work with. They will go to the ends of the earth to make sure you're happy.

JohnKempNov 26, 2014

5

Had a great experience working with Russ Kerr - also had a chance to meet the manager Jack Fitzgerald who was super helpful.

John KempNov 26, 2014

5

The transaction went flawless, no hidden fees, very good advice, no pressure into buying a vehicle, and pricing was very competitive in comparison to other non-Mercedes dealerships. I would recommend buying there anytime. Please speak to Steve Rahal when you get there for an unforgetting experience.

JamesNov 20, 2014

5

DAVID BYLES is the best seller at this dealer, very professional very kind! He fix everything for us to get a loan to purchase a GL 450!!

LINDA VNov 19, 2014

4

This is the second Mercedes we have bought from the Pompano dealership ( a 2012, CLS 550 and now a 2014, C-250). The sales reps are more then accommodating and really try to take any stress out of buying a new car. Steve, our sales rep, was very knowledgeable about his brand and I thought gave us good value for our trade-in. I would certainly buy from this dealership again.

Jack J. Byrd, Jr.Nov 19, 2014

5

Kevin was extremely helpful, and willingly offerred a loaner when the repairs took longer than expecyed. Kept me inoformed all through the process, and reviewed repairs when the work was finished.

Bob A.Nov 17, 2014

5

I was in the market for a newer model Mercedes ML 350. Thank you Phil Moodie for your outstanding customer service and assistance! I am extremely pleased with my new ML 350!

Buying my BMW from Mercedes of Pompano ,was absolutely a great experience and excellent choice. David Einhorn did an awesome job handing the hold situation with me been out of the country. The whole process was done in a timely manner and very efficient.

ShandellOct 27, 2014

5

Mandy our service advisor has always been professional and both my husband and I trust in his advise!

Lanette AnguloOct 22, 2014

5

Was absolutely a great experience at pompano Mercedes, Chip Snyder was great, the whole staff was very polite, Chip went way out of his way and did an amazing job, dealership was very clean and accomidating, this is the place to buy your next Mercedes.

SteveOct 21, 2014

5

Excellent customer service. Special thanks to Bob Abrahams or sales rep. Service like this one makes us loyal, return customer.

Leon SOct 21, 2014

5

Very professional staff. All were extremely courteous and did everything possible for us.

E&FOct 16, 2014

5

Worked with Ivan, Bruno, Craig and other good folks at Pompano Mercedes. A wonderful experience working with folks who try to help the customer and make the process simpler and efficient. Will recommend folks I know to give Pompano Mercedes a try.

A.ShamimOct 15, 2014

5

I just bought a pre/owned Mercedes Benz of Pompano and I have to say that the quality of the attention, the service, the facilities, and the experience overall is excellent. I highly recommend this distributor if you are looking for a Mercedes Benz, new or pre/owned

CSabauOct 14, 2014

5

Bob Abraham made the process painless, the overall experience was much better than expected due to his professionalism!

WillieOct 8, 2014

5

Very please with repairs, Mandy was an incredible guy, helped me all the way !!!

OdilonOct 8, 2014

1

Very Poor. My friend and I arrived in Pompano Mercedes to look at a car we saw online and were interested in buying. Our sales person was Keith Donohue as we looked over the Mercedes 320 at the price point she could afford another customer with a sales man came over to look at the car. We told him that we liked the car and would test drive it. She test drove the car and liked it. As she waited for the paperwork the sales manager Alex Dammorgian came to informed her that the other customer signed the contract while we were on the test drive. It is apparent that Mercedes-Benz of Pompano's manager has little ethics. We could not believe that he would sigh off on a car that a customer is test driving and has all the intent to buy. This was an underhanded trick by the manager and the other customer's sales man. Aelx Damoorgian said to me "I do this all the time".

Liliana HernandezOct 4, 2014

1

Very Poor. My friend and I arrived in Pompano Mercedes to look at a car we saw online and were interested in buying. Our sales person was Keith Donohue as we looked over the Mercedes 320 at the price point she could afford another customer with a sales man came over to look at the car. We told him that we liked the car and would test drive it. She test drove the car and liked it. As she waited for the paperwork the sales manager Alex Dammorgian came to informed her that the other customer signed the contract while we were on the test drive. It is apparent that Mercedes-Benz of Pompano's manager has little ethics. We could not believe that he would sigh off on a car that a customer is test driving and has all the intent to buy. This was an underhanded trick by the manager and the other customer's sales man. Aelx Damoorgian said to me "I do this all the time".

Liliana J HernandezOct 4, 2014

5

Jesse Harris went over and beyond to assist me during my visit at the dealership.

AlfInnocOct 3, 2014

5

Everything was better than I expected. David was very professional and helpful. I will recommend Pompano Mercedes Benz to everyone.

CharlesOct 1, 2014

5

A dealership with integrity, employing honest salesman who have the customers best interest in mind. It has been a pleasure each visit. Mercedes of Pompano Beach makes buying/leasing a vehicle a pleasure. Special thanks to S. Rahal for taking the time to make me want to be a repeat customer. See you next summer for that new model MB. Also wish to thank the service department at Pompano Beach Mercedes for all the hard work they do to keep the customer happy and to help us enjoy a worry free ride. You always go the extra mile.

sed1070Sep 30, 2014

5

I have purchased several cars from different dealerships before but I must say that David Rubano really gave me the best experience thus far.I flew in from Charlotte and I had no wait time because David was already waiting at the airport!Everyone that I spoke to had great attitudes and made this experience one to remember!!!Thanks again for all the help....by the way The ride back in that jaguar jx super sport was amazing!

Mr.FoxxSep 30, 2014

4

Great price. Delivered car as promissed.

BalaRSep 29, 2014

5

Our experience could not have been any better. Mark was informative patient along with the rest of the staff. the sale and delivery of our new car went off without a hitch. We could see that Mark mad sure of this. would recommend mark without a doubt.We have let Mark take care of our family auto business for 12 years and will keep doing so. If your in the market for a Mercedes go to Pompano Thank you s A

briannealSep 19, 2014

1

I have been a Mercedes owner for more than 20 years, had many service visits to many different dealerships in New York and New Jersey, and have always been treated with a lot of respect and all my concerns were treated more than professionally. First time visiting Pompano Mercedes Dealer,on September 3rd of 2014, was my worst experience ever. The porter of the service department rudely called us by his index finger to take us to the service adviser. We felt very uncomfortable and did not respond, and second time we were directed by the index finger to follow him. After we paid for the service, the keys were given to me and we had to walk to our car which was parked at a distance. I am used to a prestige service from Mercedes dealerships. We are very disappointed.

Harry HaroutunianSep 14, 2014

5

Leased my E350 From Chip Snyder. Great guy, great salesman and also,(based on the way I ask a million questions over and over again to make sure I get what I want) extremely patient. Purchased my last 3 cars from pompano and would never go anywhere else. Faithe Grossman

Faithe GrossmanSep 3, 2014

5

This is the 8th car that I have purchased from Bob Abrahams. It all began in 1999 and it is because of his kindness and professionalism, that we return along with the quality of the car and the service. I only hope that he and I are around to take delivery of my 16th automobile.

Alan Gruskin, DOSep 2, 2014

5

All work done to satisfaction and service rep/Kevin D explained needed work and outlined the cost--always have maintenace on our Mercedes done with Kevin

officealSep 1, 2014

5

Incredible experience purchasing my car from everyone at the dealership, from sales to finance to the delivery. I couldn't have asked for an easier and more pleasant process. I highly recommend going to Mercedes Benz of Pompano.

Mr. MikeAug 30, 2014

5

I was very nervous entering a lease agreement after being payment free for 8 years but the guys made it such a stress free easy process. Keith and Lester were awesome. They found exactly what I wanted and I LOVE my brand new E350 cabriolet!

KristiAug 29, 2014

5

My service review, is not overated, this is how I truly feel about Mercedes Benz of Pompano Beach has the best customer service department in Pompano. Each and every time I call for a service appointment, they show me nothing but extraordinary service. They are very attentive, customer orientied, passionate, quality customer service in their customers needs and wants. My serviceman is Armando "Mandy" R and the team that works under his is just awesome. I have to commend my tall basketball service attendant is Eddy, he is very humble, my little Mandy, he is so sweet, Michelle, Manny, Sala, Angna, Lus and Terry, what a great team! If you want to quality customer service take your vehicle to Pompano Mercedes off Copans Road East of I-95. Have a Great Day and keep up the work Pompano Beach Mercedes! We Love You, Mr. and Mrs. Breon and Wanda Brown The Brown Family Pompano Beach, FL

MercedesR350Aug 22, 2014

5

Steve Rahal was very patient and helpful in our attempt to purchase our 2010 Toyota Tundra. Everything about the sales process was very smooth and pleasant.

Don CAug 20, 2014

5

I have waited my entire life to purchase a Mercedes Benz and I picked the right place to purchase my dream. The dealership is a little hidden but well worth the hunt. All the cars are kept inside a large showroom and their selection in impressive. I had the opportunity of speaking with both the General Sales Manager and the General Manager of the Dealership. They were friendly and willing to spend time with myself and my wife. Our Salesman David B was easy to work with and went out of his way to make sure we got exactly what we wanted at a reasonable price. I will buy my next Mercedes from Pompano Mercedes Benz.

Colts FanAug 19, 2014

5

Had a nice experience purchasing a new Mercedes. Keith Donohue made whole experience easy.

DinoAug 11, 2014

5

Phillip Moody, you are the best. Thank you for your honesty and great work.

Sasha AlzateAug 8, 2014

5

It was a pleasure purchasing our new car from David M at Mercedes of Pompano. The entire process was quick and efficient. Everyone we dealt with there was more then accommodating. We were thrilled with the custom work they did for us on the car as well. We plan on purchasing a second Mercedes from Dave in the near future. We love, love, love our new car! Thank you all.

Sommer_CherryJul 24, 2014

4

My experience in purchasing this Mercedes was good and got a lot of help by my sales person, Phillip Moddie who was very professional.

LloydJul 24, 2014

5

Jesse Harris has been awesome in the service dept., Jesse went above and beyond to make sure our S550 was taken care of properly. Thank you Jesse for caring.

Cynthia Roddis - HayesJul 22, 2014

5

Mark S makes buying a car the easiest. I have purchased 5 cars from him with 100% satisfaction. He the most trustworthy car sales man I have ever worked with.

antmicJul 21, 2014

3

Got my dream car clean as a pen and bought it with pictures. Meta got car shipped 3000 miles away to California ,, with no problems , great experience an would recommend them to family an friends !! Thanx Bruce

Bruce LeeMay 18, 2014

3

5 star rating

Stacey RossoMay 13, 2014

5

Purchased my new 2014 E350 and David certainly was fantastic. His patience, guidance and recommendations had me end up buying what I always wanted but thought I could never afford. His follow up is also phenomenal.

Cruiserm38May 9, 2014

3

The sale people are excellent, as are the lower management sales managers, and the inventory is very good; but when it came to finance and upper management you want to run for the hills. Best option is to come prepared with your own financing in place and ready to go, do not accept theirs at all so they don't hound you down everyday while your lender makes the final arrangements when they cant deliver the financing as promised and while you lender pays them off. It can become a very distasteful purchasing experience when you are sold and delivered a vehicle with an almost 40% down payment and they call you everyday after demanding immediate payment and for you to accept sub par financing to meet their exigencies.. Again, the sales people are great as is lower management, and the cars are nice, at least I like my car very much (a 2011 E 350 CPO with leather and low miles) and the Internet prices are reasonable. Could have been a five star experience, the potential is there, but middle and upper management need a crash course in treating customers with more respect and consideration and not like some low end used car dealership. Having owned and dealt with MB for decades, I have to believe this is strictly an Auto Nation dealership issue that needs attention at this particular location. This was far from the best purchasing experience (it was actually unacceptable) and way below the level you expect from a dealership handling this level of high end vehicles. A special thanks however goes to Lorenzo, Keith and Marlene. They are all very nice.

George FiadMay 3, 2014

5

Bought Off-lease Certified Mercedes S350 on ebay from Russ...He is definitely a class-act salesman and does an awesome job of assisting in every aspect of purchasing and shipping an automobile. GREAT EXPERIENCE!!

norse56Apr 28, 2014

4

I purchased my Mercedes-Benz E350W when my lease was about to expire. Fortunately, Mark Sawyer, the salesman re: my original lease, was not in and Joel Feldstein assisted me re: the purchase. I found Joel to be very pleasant, efficient and accommodating. During the preceding months, I tried to lease a new car dealing with Mark. I finally gave up after he wasted a great deal of my time. I found everyone else at the dealership to be very pleasant and helpful.

stephen burrApr 21, 2014

2

Beautiful dealership very nice inside but one small problem I forgot the lady's name but she works across from the parts department the next county over some short Spanish lady she is a very rude and nasty lady all I asked was a simple question maybe it's that time of the month for her I don't know but other than that my experience was okay

TruckerC33 88Apr 17, 2014

5

This is a wonderful dealership and Mark S. is a professional. We've purchased 3 cars at Mercedes of Pompano and never had a problem. We highly recommend this dealership and Mark S.

rafergieApr 16, 2014

5

Took my E350 in for a regular service and wasn't having any issues. They had set up a loaner for me due to my schedule. They said it took 2 hours for service so I waited but they held the loaner in case I needed it. They had me in my car, washed and waxed in 1hr 45 min. Didn't try and pump up the price with new "found problems", beat another dealership price for the same service plus gave me a discount on a flyer that I had brought in that had expired. Definitely will continue to do business with them.

JCaudApr 12, 2014

1

This has been the worst car shopping experience ever. That’s all i can say, i would never recommend a friend of mine to Mercedes Benz Pompano. If you are planning to buy a used car from them, think twice. They are very nice when selling you the car, but once the car is sold to you, it’s not the same. I expected better quality service since it’s a MERCEDES BENZ dealership. I’m very disappointed.

jeremy bernalApr 11, 2014

1

This has been the worst car shopping experience ever. Thats all i can say, i would never recommend a friend of mine to Mercedes Benz Pompano. If you are planning to buy a used car from them, think twice. They are very nice when selling you the car, but once the car is sold to you, its not the same. I expected better quality service since its a MERCEDES BENZ dealership. Im very disappointed.

jbernal220Apr 11, 2014

1

This has been the worst car shopping experience ever. That’s all i can say, i would never recommend a friend of mine to Mercedes Benz Pompano. If you are planning to buy a used car from them, think twice. They are very nice when selling you the car, but once the car is sold to you, it’s not the same. I expected better quality service since it’s a MERCEDES BENZ dealership. I’m very disappointed.

Jeremy BernalApr 11, 2014

5

It was evident from the get-go that Mercedes Benz of Pompano Beach uses the old descriptive of 'going the extra mile' merely as a starting point. My buying experience was truly a consumers dream from start to finish and beyond, with follow-up calls to ensure all was in order. Russ K, the Internet Sales Manager, was the most discerning professional one could have asked for. Accurate, expeditious and most helpful, even the most minute details were taken care of. It is a dealership I would recommend to both friends and family alike. A mega indoor showroom with a selection that has no equal. The Audi I purchased was brought in from another location. Exactly as described, on time, fully serviced and ready for delivery. Magnificent in every regard. Thank you MB Pompano - I am your customer!

VNEDIApr 9, 2014

1

I wish zero stars were available. After @ two years the oem replacement battery has failed on our 2004 S500 that we bought from Pompano Mercedes. When I called about replacing the battery under warranty I was informed that part of the privilege of paying $100 more for the battery is that it only came with one year or warranty versus three to five years for any other battery. This is just the latest issue with Pompano Mercedes. We're so disgusted I don't think we would ever consider another Mercedes. I can say that Champions Porsche is the exact opposite. The cars are much more reliable and they stand behind their machines. Mercedes has been a big disappointment especially since the dealer was acquired by autonation.

Jason NunemakerApr 7, 2014

5

Purchased a used 2005 Lexus RX330 on 3/18/14. Negotiated price ahead with Keith D. and had a very quick and easy experience at the dealership. All questions were answered quickly and professionally. Would highly recommend.

DaveInMlbMar 25, 2014

5

I just leased a Mercedes from this dealership. My sales person,Phillip M., was professional, knowledgeable and got me the car and deal I wanted. Great Experience and would recommend him to anyone.

BenJ19Mar 25, 2014

5

Mark Sawyer & Scott Schneider are the best!! Hands down. They are great guys. I wouldn't buy a car from anyone else.

Mikie JohnstonMar 18, 2014

5

We purchase a CPO GL 450 for our expanding family and were thrilled with the experience. Abe was very helpful, courteous and up front about everything. All the financing paperwork was ready for us when we went in to buy it and did not take longer than 10 minutes. Best car buying experience ever!!

flaviabtMar 18, 2014

5

My wife and I just leased a Mercedes from this dealership. Our sales person, David E., was absolutely professional and found us the best possible deal. In addition, he bared with us almost the whole day since we were looking at different models, as well as insurance quotes. Bottom line, if you are looking for exemplary customer service, dedication and a personal touch, Mr. E. is your man. We were impressed by his overall friendliness, competence and level of courtesy. Whenever you buy or lease a Mercedes  or really any other car of that caliber  you expect a certain level of customer service and courtesy. Mr. E. delivered on all of those and we will definitely come back to him. We required a lot of hand-holding since this was the first time my wife and I leased a car together, and he was very patient and went above and beyond what many would have done in his place. Kudos to him and his team for being such great pros.

NickMIAMar 14, 2014

4

From the moment my husband and I entered the dealership and to this day almost two weeks since purchasing our new vehicle the customer service has been beyond our expectations! As a young African American couple it was not lost on us how important and truly welcomed they made us feel that our business was to their establishment. Our Sales Person Joel is now a member of our family. We are already thinking about our next purchase from this dealership!!! They are unequivocally the BEST!!

TWhiteMar 12, 2014

3

Could not come to terms on the price. Professional all times.

LarryFeb 25, 2014

5

Great experience! It was a pleasure working with Abe. He was patient and knowable through the process. He was able to relate to what our needs were and we found ourselves a CPO at a great price. Very happy with our purchase.

rayman9Feb 20, 2014

5

We have enjoyed dealing with all the staff at Pompano Mercedes-Benz and this is the third vehicle we have purchased from them. Steve R. was our sales person for all the transactions and he couldn't have been more helpful.

MarjDFeb 12, 2014

5

There was absolutely no pressure to buy. I completed test drives at Lexus and Audi and both places left a bad impression. Pressure unnecessary because the cars sell themselves.

WilsonthagreatFeb 11, 2014

5

dealing with roberto b. and ricardo was a pleasure. first time i have ever enjoyed purchasing a vehicle from a dealership. would definately purchase another vehicle from them.

yamahamossJan 27, 2014

5

Ricardo V. of Mercedes Benz of Pompano provided us with great customer service. This is not our first time around the block but perhaps the best experience we have had. This is the 6th family Benz acquisition. He was truly looking for a mutually beneficial deal it seemed to us and I believe that is indeed what we got. A super E class loaded dream of a car. A car you enjoy just by sitting in it, never mind driving it. The dealership building and service areas looked superb and everyone was extremely friendly. From start to finish a long process did not at all seem overwhelming or unpleasant. We will return soon.

ADCostaJan 27, 2014

5

My family has used Bob A. for many years and he always takes great care of us. I recently purchased a new car and despite looking at many different models and quite a few test drives, he never rushed me and was always helpful

Adamr15Jan 19, 2014

5

it was an amazing experience I am very pleased with my new mercedes!

fborkowskyJan 17, 2014

1

Full attention was given before the sale returned phone calls you name it, however some issues that were promised to be addressed were not taken care of, very evasive when some questions were asked and was lied to about a second key. After the sale was made no emails were returned from the sales associate or customer relation personnel even though they initiated the email. Good Job Mark you are very awesome in the deception field.

csb5Jan 16, 2014

5

I just turned in my 2011 E350 for a 2014 E350 and the experience was so easy any pain free. My salesman, Dave M., was the best. He has been my salesman twice and I wouldn't go to anyone else. He made the process quick and easy. I would highly recommend him.

Suz2816Jan 3, 2014

5

Excellent service on buying our new M-class Mercedes. All transactions went smoothly and quickly.

wellpleasedDec 17, 2013

4

Our sales rep. David M., was great and very helpful in seeing us through the purchase process. Even though, we ordered a car from Germany, he stayed in touch with us during the wait, and was great in handling the orientation. I still have a lot to learn, but very happy with my new car!

tobiaskayeDec 17, 2013

5

Good experience buying a 2012 C250 pre-owned vehicle from this dealership. Our Sales person Keith was attentive and made sure everything went smoothly. We would recommend contacting him if you're looking for a MB.

dmhjmhincDec 17, 2013

5

Even though we had a scheduled appointment, our salesman was tied up with an earlier return customer. No problem here as our salesman asked mgmt. to let another salesman assist. So, we were fortunate to have two caring and attentive people. Kudos to salesman David M. and Abe P. we appreciated their attentive service and ended up buying two cars that weekend. and family members bought another two. Family members were with us and they ended up buying another two cars within a week. Everyone at the dealer was nice and as we did the finance paperwork, we enjoyed talking to Curt E.

ingoodtimeNov 30, 2013

5

To be honest, that was my first good experience buying a car. It was always a hassle game, a night mare every time I need to buy or trade my car. First a friend of mine referred me to go buy on Mercedes of Pompano, and I was expecting the same as before, but when I get there I saw a deferent history. David R., the sales man did a great work helping me find a good deal. He is very professional. Definitely, that is the place where I will come back to buy my next car.

marcello2Nov 19, 2013

5

Nice experience to deal with Chip S. on getting the new CLA 250, very professional and attentive to your needs and good follow up. Also thanks to William G. for helping to push and tracing the status of the delivery car.

RogerDeLlanaNov 19, 2013

1

Really bad experience with this dealer. I was waiting for a week to buy a car while the car was been prepared. Laura Gutierez ( sales agent) just email and said ... "The car will be taked for an emplyed of the dealer" ..... So buy a car in mercedes of pompano is not guarranty on nothing

Raul AlvarezOct 11, 2013

1

We spent over $70k on our new GL350 SUV that has been in your shop for a MONTH for the same problem. *Then last week (Just 2 days after having it returned to us), we now have another, far more serious and dangerous electrical problem occur which your service manager acknowledges but is "unable to fix". Our truck has been back over 4 times for the same issue and off the road for more than 45 days at this point. We have purchased our last three (3) cars from Mercedes of Pompano because of your excellent customer service but managements lack of communication in rectifying this issue is incredibly disappointing! Mercedes-Benz USA Mercedes-Benz of Pompano

Jessica HensonSep 29, 2013

5

Keith D did a great job helping me select my 2012 E350 convertible. I visited two other South Florida dealerships before purchasing here. The atmosphere and the staff are great. I told them what I wanted and they obliged. My next Benz will definitely be from here.

RickWE350Sep 10, 2013

5

GREAT CUSTOMER SERVICE!!!

Daniel JfAug 31, 2013

5

Russ K., the internet sales manager, did an outstanding job in dealing with us quickly and fairly on our purchase of a 2012 vehicle. Not only did we get a very good value, but Russ was able to provide other valuable extras that were not expected, but sincerely appreciated. The dealership itself is very impressive with a huge selection of vehicles all in a massive air conditioned space. Great job and sincere thanks Russ!

rayj7Aug 29, 2013

5

Russ K., the internet sales manager, did an outstanding job in dealing with us quickly and fairly on our purchase of a 2012 vehicle. Not only did we get a very good value, but Russ was able to provide other valuable extras that were not expected, but sincerely appreciated. The dealership itself is very impressive with a huge selection of vehicles all in a massive air conditioned space. Great job and sincere thanks Russ!

rayj7Aug 23, 2013

4

The experience my wife and I had was extremely pleasant in all phases of our ,Mercedes purchase. Our salesman Keith Donohue was professional from start to finish. I would recommend in a heart beat Mercedes-Benz of Pompano to a friend.

Robert GrahamJul 15, 2013

1

If you want to buy a used Mercedes ...keep away from this place , in special if you are coming from different state. you will read description of the car (usually excellent condition), you will surprise when you will arrive and the car is soo far to be excellent condition.....for used cars you can find other places with have a real excellent cars.........and you will lose your money buying fly tickets !!!

billJul 14, 2013

1

Do not take your car here under any circumstances. Was lured in for the Summer Service Clinic. 390 miles later, car wouldn't start. Had towed back in and was told that there was a problem with crankshaft position sensor. Then the diagnosis was changed to the mechanical timing being off. Told it would cost $2700 to tear apart the engine PLUS parts/labor to repair the problem. Had towed to a competent mechanical who tore down the engine, checked timing, and checked for starter problems. EVERYTHING DEALERSHIP TOLD ME WAS WRONG. My mechanic repaired electrical open circuits and fuse box. Also replaced fuel pump relay. Was less than $500. Ron Williams said he knew the problem due to his experience and the miles on the car. He was direspectful and their "diagnosis" was fraudulent.

MarjorieJul 12, 2013

5

This is my second "C" Class and I could not be more pleased. The quality of the vehicle is outstanding. The sales force are easy to work with and know their product. I highly recommend Mercedes Benz of Pompano and will definitely purchase from them again. As for the service department, my experience with my first "C" was minimal as the car needed only minor adjustments. My service advisor was Anja who is top in her field.

ArnieB5Jul 2, 2013

5

Every individual have access to his/her own truth and this truth has a validity which may be honoured. First of all this is my first time buying a car on-line. I am in London and my diary will not let me travel to America to see the car I want to buy in person. However, the process of buying my GL450 from MB of Pompano is one of the best on-line buying experiences I have ever had sincerely and honestly. I must confess that MB of Pompano is lucky to have a sales man like Russ K. Russ is highly professional, friendly and timely in communication too. From the process of enquiry to the pepper work and purchase, down to shipper recommendation was done in a seamless whole by Russ. I am now in the process of buying a C 300 4mt from MB Pompano for my wife purely due to the added value service I received from Russ. The car is leaving Florida in the first week in July. I strongly recommend MB Pompano to anyone wanting to buy a car on-line to consider speaking to someone from this perfect practice organisation particularly Russ K.

yusuf3Jun 26, 2013

1

Typical bait and switcher. Did not expect it from a mercedes-dealer. Never again..

asoJun 20, 2013

5

David M. was a fabulous salesman and delivered exactly what he promised!!! The entire group that we dealt with was very helpful and experienced. I WILL purchase another vehicle from this team!!!!! I am thrilled with my purchase and the entire sales experience.

TheBratJun 15, 2013

4

very happy with my new car...absolutely love it!!! :)

Christina HejjaJun 1, 2013

5

My experience with the new C250 Luxury Sedan has been excellent from the time of purchase to driving to date. David M. was recommended to us by our long time favorite service manager,Kevin D.,and my purchase experience went very smoothly.Dave took care of all details very professionally and timely including the arrangement to get our car selection from a Dallas,Texas Mercedes dealership.He also carefully went over all details about the functioning of the car's operating system covering all relevant points and checklista from his Ipad.I would certainly use David when I decide to replace my other Mercedes and will recommend him to friends looking for a new car.

officealMay 26, 2013

5

This is my first time purchasing a car online. Based on what I have which are just pictures and descriptions, I was a bit worried about the whole procedure, but after tons of questions, emailing back and forth, I am giving Mr. Russ K. the Internet Manager a thumbs-up. Without a doubt Russ knows what he is doing from A to Z when it comes to online car purchase. Buying a car online and from a different state too would make anyone a nervous wreck and its not an easy process by any means, especially given all the paperwork you must go through. Needless to say Russ makes it a very simple and straightforward process. He provides first class service, from beginning to the end including paperwork, financing, shipping, and etc. When I got my car everything was perfect and looks exactly like the photo. For me honesty, truthfulness and integrity are the reasons I went ahead with Russ and purchased my car online. I would definitely recommend Mercedes-Benz of Pompano and ask for Russ K. to anyone out there thinking of buying a car online. Sincerely, Wan Kamal, Phd Carbondale, IL

wan4May 24, 2013

5

My experience at Mercedes Benz of Pompano Beach from purchase (C250) was outstanding. I highly recommend my salesman; Ms Laura G. She is patient, kind, and works to make the best deal feasible. Mercedes Benz of Pompano beach lives up to the MB emblem.

scss8May 16, 2013

4

Overall my experience here as been pretty smooth. We have an ML and GL SUV's from here, and the purchasing and service part of this dealership goes without any major hiccups.

Anton GeneralovMay 1, 2013

2

Worst Mercedes Dealership EVER! Do not take your car here for servicing. The attendents and staff are rude and incompetent. I busted a tire and needed it replaced. The agent, Osmond, said he checked to see if I had Road Hazard Insurance in the Nat'l Database but "couldn't find it" so instead of calling Brumos in JAX to get the information they charged me $350 for one tire. I paid just to get the hell out of there and later called Osmond back on a conference call with Brumos in JAX who faxed them the info to prove my tire was 100% covered by the Road Hazard Insurance. Osmond said "thank you this is all I need. I will call you once it's been adjusted." Well, that was 2 weeks and 8 phone calls ago and still my AMEX has not been adjusted, nor have I receive a courtesy call from the Service Agent Osmond. I called AMEX and disputed the charge. It looks like they would call to adjust the amount and charge me the $29.99 for installation.

Kevin WalkerApr 16, 2013

5

Just got my 4th car from Mark S. at Mercedes of Pompano. Once again, he found the car I wanted at the best price.

harrisj1Apr 2, 2013

5

We bought a 2011 MB sl550 from Mark S. at Mercedes-Benz of Pompano on March 2013. Let me first tell you that from the minute we walked into the showroom dressed in our work clothes about 5:30pm till the early evening of 8:30, we were treated royally. Mr. S. impressed us with his rich history of his background and deep knowledge of a car I was soon to purchase. The ability to get want I wanted was a smooth and expected process. Yes, he threw in many things, maybe he shouldn't of, but I got a car thats worth far more than it was when I first saw it. Meaning, locking wheel nuts, refurbished interior, nitro tires, tinting, get the idea. Thank You, to the team of people that put together a great deal for me. Even, the financial manager, Kurt, who pointed out my great credit score and shopped my rate, which was a lengthy process but worth the point I saved. Please keep up the great work here. And Yes I will tell everyone I know about my SL 550 Roadster, even if they can't see it, by the way I drive past them.

ahr69Apr 2, 2013

4

I had a great experience purchasing a 2013 E350 Cabriolet. The dealership didn't have the exact car I wanted, but they bent over backwards getting it from another dealer -- 700 miles away! I got the car in less than a week, and I'm VERY happy. The salesperson, especially -- Ms. Carla Vara -- made it the smoothest car purchase experience I've had. Including this vehicle, that's 14 purchases.

James WoodFeb 18, 2013

2

Customer service is poor. Staff is very slow if at all, in returning phone calls. Once the sale is done, they dont want to know you. However, nice inventory and facility.

G & BFeb 15, 2013

1

Salesperson was very nice, car was as expected, used C-300 with 45,000 miles in very good condition. Financing was very high pressure. Even though I had my own financing from a Credit Union, I was approached several times to go with the dealer's finance company, Chase. I refused, but they would not let me take the car without a check from the CU, which was closed by 4pm when the deal was done. I signed a contract with them, with written and signed instructions for 72hr hold for CU to send check. In the end, dealer refused to accept check and pushed the contract with Chase through. From their website; "We may retain a portion of the finance charge or other compensation if you finance your vehicle through us." Be careful when dealing with this dealer!!

Scotto42Feb 2, 2013

1

The car was as-is used MB C-300 in good shape for 45,000 miles on it. Good price. Saleswoman was friendly. Finance manager, Kurt, was, however, very high-pressure. I had secured my own financing through credit union. He would not stop asking me to sign with their finance company-Chase. I kept refusing. When we had a deal, they would not let me take the car home because they needed an actual check and not sales draft from CU, even after talking with them. I signed a credit app, with written instructions for 72hrs for CU to send check. After everything was done, they refused to accept check from CU and ran my credit anyway!! He refused to talk to anyone from my Credit Union, and no one from the dealer will return any of my calls. Worst experience with a car dealer in my life.

Went there ready to buy and were ignored for 15 minutes. Thinking of a different brand now! Bad business!

Sandra FebresJan 17, 2013

1

I didn't want to complain and didn't when on my first and second visits my repairs were not correct but when on my third repair I was told I would have to come back a 4th time, I did say something to the mgt and it was fixed correctly. I decided to try them again, thinking my initial experiences may have been a fluke. I guessed wrong on that one. My next experience was just as bad as the first ones. Set appointment for service on my S65- I show up, there behind and I have to wait, so I they can try to upsell me on other services. Great Car, but go anywhere else for service. jack-ft laud.

jackmNov 30, 2012

1

When you go to a Mercedes dealer you expect a high level of service, customer service and overall experience. This was not the case.

ROBDMANMay 15, 2012

3

i bought a 2012 e350 from pompano mercedes benz it needs a part that was ordered it is now a week and no call from the service advisor. how could a new car need a part. i guess they are sending by boat from germany

tony mApr 19, 2012

2

You are better off at small independent repair shops than dealer.

A Google UserJan 11, 2012

1

Had them do a pre purchase inspection and missed 15,000 in repairs. They refused to return email, fax and two phone calls

robbedNov 12, 2011

1

Sales people unfortunately are out of touch. They are lacking basic knowledge about the cars they are trying to sell. Also they have more than few listings are incorrect. Be very careful shopping at this location. a car was listed online as a certified preowned I went to buy it and I was told it was being sold as is now. I show them the listing on my iPad but they still did not remove the add or corrected after 2 days.

ken crownOct 28, 2011

1

I had to take my E63 back 4 times within two weeks because they weren't able to finish the warranty repair. As soon as I would pick it up, I would drive down the street, and a new light would come on. They treated me like I was a hassle that I wanted it fixed correctly. It was a rear suspension default, so for safety reasons I would want it fixed. I will try MBZ Ft. Lauderdale.

A Google UserJan 20, 2009

2

This happepened a few months ago. Ever since I had my car serviced at Autohaus, there's been minor problems with my car. Some were fixed, but the check engine light kept on coming on and off all the time. When I called, my advisor told me to come in with the car when the light comes on again. I did just that, but when I got there, he was basically brushing me off. Informing me that he wished I would have come in at a different date. I wouldn't have been so upset if it wasn't at least like the 4th time I've been there or so. They couldn't fix the problem and I kept on having to bring my car into the shop. Once they had it for like a week, others at least a few days. I do need my car for transportation and it's highly annoying and inconvenient. Every time I'm there, I'll always have to wait and half my day is gone. I know I'm not the only person waiting, but what is the point of having an appointment? I just expected better service from MB. I'm highly disappointed and doubt if I'll purchase another Mercedes as long as I live in Florida. The problems I've been experiencing might not have been due to the recent service I had at Autohaus, but I can't help but wonder if that was the cause to begin with. Most likely a coincidence, but their attitude certain didn't the situation.

Welcome to Mercedes-Benz of Pompano

Mercedes-Benz of Pompano located in Pompano Beach is Your Local Pompano
Beach Mercedes-Benz Dealer when it comes to the purchase or lease of a
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