Gustavo Preston

Automated field service processes accelerate cash flow

When Gustavo Preston needed to automate and enhance its field service operations, the company realized a strategic IT partner would be vital to achieving success. Working with Western Computer, Gustavo Preston ensures not only that its core Dynamics NAV implementation runs smoothly, but that the solution delivers enhanced scheduling and mobility capabilities through additional third-party software. Western Computer specifically advised Gustavo Preston on best practices for using MobileNAV on field technician mobile devices and PlannerOne for internal resources to use when scheduling technicians.

One of the key attributes of Western Computer that Gustavo Preston appreciates most is the way in which Western Computer gives Gustavo Preston the freedom to do as much as the internal staff is comfortable with. Western Computer steps in to help when needed—responding as quickly as Gustavo Preston requires with deep staffing that offers a wide range of expertise.

"The Western Computer team has impressed us with their reliability and trustworthiness," said Jon Kleist, Database Administrator and Dynamics NAV Developer at Gustavo Preston. "We also appreciate a partner that provides local resources, which helps prevent time zone and general communications from being barriers to effective collaboration. They always provide quick turnarounds on any information and support we request."

About Gustavo Preston

Founded in 1881, Gustavo Preston Company is one of the nation's oldest commercial pump repair and sales agencies. The company provides engineered fluid-handling equipment solutions supported by outstanding technical sales, service, and support to customers in industrial, commercial, and municipal markets throughout Boston and the greater New England area. Learn more about Gustavo Preston here.