Reporting to the Head of Customer Services this role carries responsibility for the day-to-day management and performance of a contact centre operation tasked with the provision of excellent customer service to all stakeholders.

Specific duties will include:-

Make an active contribution to the successful implementation and development of all call centre infrastructure and processes, including recruitment of staff

Responsible for the continual development of a high performance culture, ensuring appropriate targets and effective performance management processes are in place

·To provide operational / technical input to business decisions regarding the call centre environment and the services offered.·To effectively manage all available resources within budget to deliver on corporate objectives / ’s·To ensure appropriate MI is produced accurately and on-time to measure contact centre / call centre performanceThe ideal candidate will have a demonstrable track record of success in managing service focussed contact centre / call centre operations. Candidates with experience of building successful service operations from ‘start up’ phase and with a high degree of analytical / numeracy / planning skills will have an advantage.

For more information or to apply for this role, please contact: or telephone to speak to a consultant now on: 0845 6209720. Visit us at: .

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the and or territory/location specified.We will not be able to enter into any discussions or offer any assistance regarding sponsorship.