Supporto

How can a customer use ProcDump for troubleshooting service crashes.

Solution #00007330

Scope:ArchiveOne Enterprise, all versionsPST Enterprise, all versionsArchiveOne For Files, all versions

Answer:OVERVIEWBarracuda Support may advise you to use the utility ProcDump for diagnostic purposes. ProcDump will generate a dump file when the monitored process hangs or crashes. This article will talk about how to set up ProcDump for a service crash.HOW TO STEPSTo use ProcDump to monitor a process,

Run the command (as advised by the Barracuda Support Representative):For a spontaneous crash: procdump -ma MyProcess.exe C:\BarracudaDumpFor a terminating process: procdump -e -ma MyProcess.exe C:\BarracudaDumpwhere MyProcess.exe is the name of the process which is crashing. For example, the ArchiveOne service process is AOnePolService.exe.

Leave the command window open to continue monitoring. N.B. Do not close the window as this terminate ProcDump.

When the crash occurs, the dump file will be generated in C:\BarracudaDump

Zip the entire contents of the C2CDumps folder and send to your Barracuda Support representative for diagnostics.

Note that the above commands are for capturing dumps of a 32-bit process, which all current C2C processes except the 64-bit Filter service are. For the 64-bit Filter service the '-64' switch will create a 64-bit dump file as necessary.