Here's how: Click Start, type in: services.msc in the search box, double click on: ActivIdentity Shared Store Service. Which browser are you using? Solution 10-1: If you were recently issued a new CAC, you might have selected the old certificate, rather than the new one. If you are having issues, try each of these ideas individually in the order listed 1.

Contact your IT support" error when installing ActivClient 6.1 Solution 5-1: Re-Extract the file and run again . Please contact your local Registration Authority (LRA) or Verifying Official (VO) to obtain a new certificate or CAC card. Solution 15: See 9a above Problem 16: When attempting to open the ApproveIt configuration Manager [ApproveIt 6.1 government computer], you receive: "Runtime Error! Solution 3-3 (Only use after installing ApproveIt): Modify the value of: HKEY_CURRENT_USER\Software\Silanis\ApproveIt\Signing\RealTime\TopazLib Change the value from 1 to 0 for "EnableDevice" by double clicking it, typing in 0, then clicking OK.

Solution 6-2: A revoked certificate means you'll need to visit an ID card office to get a new CAC. I am using Safari on my Mac. Solution 3-2: Uninstall Firefox, restart computer, reinstall ActivClient again, then reinstall Firefox again. This version allows access to Defense Travel System (DTS) on iPad ONLY Mac 10.6.x and below Run DBSign Test Utility http://download.dbsign.com/DBsignTestUtility/ 1) Verify Java is installed in the Installed Software

Some users have had to reduce the security level of Java https://militarycac.com/PDFs/JAVA_Issue_with_DTS_Logins.pdf NOTE: This option is only available with Java versions 7-71 and earlier. PLEASE NOTE: ApproveIt 6.1 & 6.5 are the only versions that will work with Lotus Forms. You must edit Safari's security preferences to grant necessary permissions to web sites running DBsign. Log off, and have affected user sign back on.

Problem 11a: Receiving "Viewer : The system cannot find the file specified. It is posted at the following URL: https://www-304.ibm.com/support/docview.wss?uid=swg21474129 Problem 9: Receiving "Bad length error" or "Link-exception is thrown" when submitting a form Solution 9-1: Visit IBM's support The following is what Julie has done in all cases and fixed the problem quickly.BLUF: When the program opens, it looks for the actual entries in the shell folder registry key PLEASE NOTE: ApproveIt 6.1, 6.5, & 6.6 are the only versions that will work with Lotus Forms.

Usually if that works, DBsign will work. You you click on the button, you will see something like this: Safari 9 (and earlier) Locate each web site that uses DBsign in the list (our demo.dbsign.com site, the Defense Go through this guide, You might also need to expose your PIV cert if you are a Dual Persona user. . 16. It should be immediately below the folders.

Solution 5: If using IE 8, 9, IE 10 see here for instructions NOTE: This may have to be done anytime you open up FCMP in any new windows. Solution 18-5: Follow this guide for modifying the ApproveIt install Solution 18-6: Create a new profile and install Lotus Forms and eSign from the new profile. Another symptom of this is when the Card Icon does not show on the logon screen (Government computer). If you have your administrator's help, you can decrypt all of your user data, then be able to logon to the computer again.

Solution 1-1: Have another person logon to the computer with their CAC and update the DoD Certificates, instructions Solution 1-2: Have another person logon to the computer with their CAC. Join over 733,556 other people just like you! Add 'osd.mil' to your Compatibility View Settings (slide 19 of this guide) also shown on https://militarycac.com/PDFs/Internet_Explorer_11_Issue.pdf 2. You should be able utilize either CAC on your computer now. ** Here is a presentation showing how to do this.

What version of Java do I need? Logon as an administrator, go to Control Panel - User Accounts, Turn off UAC (this was tested on a Government owned Vista computer) 2. ALL RIGHTS RESERVED. On the Signature Method tab, make sure the radio button is on the bottom choice - "Sign using a certificate or smart card." Don't change anything else.

You should be able to pull your CAC out and your name will disappear from the list, and then plug it back in and your name will appear in the list If your account is listed as an Army volunteer, Guest, family member, retired, or other military branch, you will not be able to download the file from AKO.