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You get what you pay for!

The staff were fab - especially Esther in entertainment (my kids loved her) and Thomas the Restaurant Manager (he sorted my husband's gluten free meals everyday). The food was OK but started getting a bit repetitive. The salads were always lovely and fresh though and the soups were good. It took me all week to work out the layout of the hotel - we found the outdoor playground on the last day by accident - I didn't know the hotel had one! The outdoor pools weren't heated so, needless to say, absolutely freezing. The indoor pool is shallow but it's safe for the kids. We used the sauna, steam room and jacuzzi which were all clean. The gym is basic but functional. The bedrooms are fairly basic but cleaned everyday. However there was an unexplained nasty smell in the bathroom. There is BBC, CBBC and ITV on the TV which helps when the weather isn't all that. The hotel must have the thinnest walls ever because it is soooo noisy - you can hear people in the next room talking and doors slamming all night - take your ear plugs otherwise you won't get much sleep! There were loads of drunken, middle aged northerners falling around and swearing (no offence to northerners but it always seemed to be them). The hotel is about a 10 minute walk to the beach which is really nice. The town itself is a bit...The staff were fab - especially Esther in entertainment (my kids loved her) and Thomas the Restaurant Manager (he sorted my husband's gluten free meals everyday). The food was OK but started getting a bit repetitive. The salads were always lovely and fresh though and the soups were good. It took me all week to work out the layout of the hotel - we found the outdoor playground on the last day by accident - I didn't know the hotel had one! The outdoor pools weren't heated so, needless to say, absolutely freezing. The indoor pool is shallow but it's safe for the kids. We used the sauna, steam room and jacuzzi which were all clean. The gym is basic but functional. The bedrooms are fairly basic but cleaned everyday. However there was an unexplained nasty smell in the bathroom. There is BBC, CBBC and ITV on the TV which helps when the weather isn't all that. The hotel must have the thinnest walls ever because it is soooo noisy - you can hear people in the next room talking and doors slamming all night - take your ear plugs otherwise you won't get much sleep! There were loads of drunken, middle aged northerners falling around and swearing (no offence to northerners but it always seemed to be them). The hotel is about a 10 minute walk to the beach which is really nice. The town itself is a bit touristy with loads of shops all selling the same crap. Basically you get what you pay for. We had a good enough time but I wouldn't go back.More

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Stayed: February 2010, travelled with family

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Ask Sue22Dorset about H.TOP Royal Star & SPA

2 Thank Sue22Dorset

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

we went to the royal star in august 2009 we found the hotel; clean, good food selections, ect ...the only draw backs we found were .. the location as it was about a 15 min walk to the beach and the shop on the site didnt sell news papers, so we had to have a walk to the shops outside of the hotel in the mornings

our aged group in our party of people ranged form 6 years old - 65 years old and there was plenty for us all to do we were all well catered for, i was 14 years old when i went and i found that i was never bored during our break. we have been to many hotels in many different countries in the past and we found this 1 a good value holiday so much so we are returning again this august .. oh yeah, and this is my personal faveourite hotel that i have been in in all my life .. i would recomend this to a frien, in fact i am taking a friend with me this agust when we return ..

i couldnt belive my eyes when i was reading all the bad comments on here .. i actually thought that it was reviews about a different hotel ..

Stayed: August 2009, travelled with family

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Ask lil95 about H.TOP Royal Star & SPA

3 Thank lil95

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

while in the main the hotel was clean and tidy the services were quite poor to say the least,the staff in every department were miserable and never smiled,the leisure part and pool area was very basic,the so called gym was very poor with outdated excercise machines well all four of them and 1 really old weights machine,the swimming pool was very shallow,diving not reccomended,on to the bar staff upstairs,well il start by saying my young son put 1 euro into the popcorn machine and only got a small amount of popcorn in the box,as i had witnessed that the machine the night before had operating problems and was switched off,then it was clear the problem was still ther,when my son told the bar man about it he just laughed and even suggested that him and his friend had eaten most of it and was trying to get some free popcorn,as i was watching all this unfold from accross the bar and that i also watched my son put his money in the machine i knew he was telling the truth,the bar man went to the machine with my son and his friend and put 1 euro in,low and behold a full box of popcorn comes out,so after a small discussion between the bar man and my son basically telling him that he was a liar my son walked over to me very upset,i decided id seen enough,i went over to the barman and politely explained the problem with the machine the night before and that i had witnessed everything that had happened,this barman was uncooperative not helpful and did not want to know,as i couldent convince the barman that i and my son werent liars i took it upon myself to reach over the bar and take the box of popcorn for my son,the barman wasent happy to say the least,i walked over to my son and gave him his popcorn,happy son and friend,the barman made it clear to his other colleagues how he felt,needless to say everytime me and my partner went to the bar they werent very friendly towards us,the noise at bedtime was horrendous i need another weeks holiday to recover from lack of sleep, on to the food,was ok often not really hot,the meat in some of the dishes were disgusting,the puddings were average,so all in all would i ever stay here again never would i reccomend anyone to this hotel never.

Stayed: December 2009, travelled with family

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Ask ianstero about H.TOP Royal Star & SPA

1 Thank ianstero

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

beef, chicken salad veg boiled potatoes home made chips english food, spicey food very good and properly cooked. very fresh crisp salads. You may need to heat food in micro but selection excellent. Drinks try the "fanta lemon" not fanta but so so lemoney. Good selection 99% nice staff only one large bar man in dinning room so rude to partner.Pool indooe only 3 ft deep though. rooms spotless.Excelent value due to Euro.Not many brits, spanish, french and german quite non stop talking at mealtimes and they seem to not understand orderly fashion ques please thank you or sorry. Armour recomended for the wee spanish elderly ladies going for food.to avoid bruising. However no bad language until you see the brits in the other top hotels, drunk women over 50 swearing knockin the drink back and young guys with the look "I'm 'ard, man." So we appreciated the spanish, french and germans when you copmare. Sun 4 U did us a good deal However the return transfers 0 turn up although booked. 6.45 AM looking for a cash point to get a taxi, we just made it. Hotel recepeption 0 suprised and helped us get a taxi 0 Sun 4 U for our next hol cost £60 for taxi, had to take a 100 out just incase. Sun 4 U 0 good customer services minimum wait on phone 1hr 10mins x 2 leaaving clam to ABTA as SUN 4 U 0 helpful.If you want lots of food drink and just a few free and easy over 50s drunk ladies from uk and the odd loud 'ard brit 'ard guy this is the hotel. More loud brits and bad language go to the other top hotels. We only thankfully had one group at this hotel. BBC HTV good food nice staff. Medieval trip would be good if 50% of your time was not having your photo taken and then constant selling as the show was going on so missed most of it. A good value break, GO WITH GOOD TOUR OPERATOR THOUGH.TRANSFER RETURN UP ON BOARD BUT NOT TURN UP!

Stayed: October 2009, travelled as a couple

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Ask rockieWales about H.TOP Royal Star & SPA

2 Thank rockieWales

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

We have stayed at this hotel before, as we have stayed at several H top hotels, we have even recommended them to friends with confidence, but if this is the way they are going we may be apologising to our friends. The hotel as before ,as are all the hotels in the group, clean and the rooms are adequate, but this is where the similarity to our previous visits stops. The food has severly deteriorated from our previous visit ,the choice is reduced, and without the microwaves it would be a total disaster, grease appears to be the order of the day. At one time in an HTop hotel you could make a meal out of the soups, this time we tried it one day and after that took one look and walked away. The snack bar was closed for most of our stay , and the alternative was a mediocre sandwich in the main bar. Although we are not smokers,so we were not affected, most of the tme the Lobby bar was closed which is the only place within the hotel you can smoke, many guests complained.We hardly used the bar, because of the groups who appeared to be there just to get inebriated, use foul language and upset other guests. most of these people had been transferred from the 3* hotels HTop had closed. They were loud and extremely vulgar which escalated as they got more and more drunk. Once the bar had shut anyone who had gone to bed might as well not have bothered as the language and the noise increased up until at least 2am, and to increase their reply. J Rushton

Stayed: December 2009, travelled as a couple

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Ask johnatjohnstreet about H.TOP Royal Star & SPA

2 Thank johnatjohnstreet

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

I was on holiday here from 8th Dec to 15th Dec. During this time there was roudiness in the bar with very fould language being used very loudly. There were women with very young children who were subjected to this loutish behaviour and all that happened was one member of barstaff told one of the main culprits to calm himself down.If this sort of behaviour was portrayed in a UK hotel these people would have been ejected. This hotel seems to have lowered its standards below the 3 star level yet still advertises as a 4 star hotel. With only one bar open for the majority of the time the people on holiday had only one choice drink there where they had already paid the all inclusive price or go and pay for drinks again somewhere else. I find this loutish behaviour totally unacceptable and will not be booking there again.

Stayed: December 2009, travelled solo

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Ask Teacher1947 about H.TOP Royal Star & SPA

3 Thank Teacher1947

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC