Nokia E6-00 - Why does the Mail for Exchange sync stop after I upgraded to Nokia Belle on my Nokia device?

In Nokia Belle (and Symbian Anna), when there is a policy which is not supported, Exchange server may not allow the sync based on one or more of the server settings. For example the roaming policy may be the one causing the failure, Policy SyncWhileRoaming =1 on the admin log.

However this can happen due to any unsupported policy.

You can identify the problem on the policy and if necessary, then the administrator can toggle it, or set the tick box Allow non provisionable devices on the Exchange server (Wording of this setting can vary by locale and Exchange server version.). Otherwise, the device may not sync.

To confirm this is causing the issue, you can open the admin logs and compare them to this table:

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