Background

Stress occurs when we perceive an imbalance between the demands placed on us on the one hand and our ability to cope on the other.

The phenomenon has stayed, until recently, something of a taboo topic in the workplace – being irrationally tainted with weakness.

Now, however, we’re all sufficiently enlightened to see stress as just a normal part of the human condition, to be addressed openly & maturely – in terms of ensuring everyone understands what it is & undergoes a system of training to learn how to recognise & manage it.

Importantly, the message has also got through that stress management is very much a bottom-line issue – with numerous studies having established how it links directly to issues of absenteeism, retention, productivity, quality, customer service, etc.

Objectives

The goal of the present module is to inform participants on stress with regard to :