I have a question about the BIS site. I didn't use it to set up my school account, I just used the email setup on my phone.

I tried getting on the BIS site. I never created a username and password so I thought I could register. When I tried, it said I could not access the HTML site on my computer and to try my BB.

Is this normal?

Also, in my status on my BB, which ESN number am I supposed to use?

ok here is a question do you have a blackberry email if you then that is your user ID . if no then you need to create one. i dont think there is any other way to go into the online bb site and set up your emails. even on your phone to log in you need a user id and password. once you have the g mail set up then have all the emails forwarded to gmail. its instent with gmail

You should call your provider and they should give you the info you need. I use AT&T and I had to log into an AT&T/Blackberry site that enabled me to put 5 emails through my pc. You can do this through your set up wizard but I found it to be easier on the PC through the provider website.

Can you tell me what I have to do to set up my user name a pw on my phone?

Click on the Email Settings icon on your BB. The browser will open and will go to the login screen. The first thing you will see (you will always see this, even after you have set up a username and password) is "New Users". You will see a hyperlinked text that says "Create New Account". Click on it and it will allow you to choose a username and a password. This username then becomes your email address for your Blackberry email account (username@vzw.blackberry.net). This username and the password will also be the login info for the website access.

As mentioned before, you have to go through this step first on your handset before the website will allow you to log in through your computer.