According to Tallo, the PNP Quality Service Lane is geared towards attaining a client-friendly environment and satisfaction to the civilian populace and other stakeholders visiting the police station by ensuring the efficient processing of the complaints and police assistance within a short period of time.

“The conceptualization of the Quality Service Lane is borne-out from the significantly increasing stories about how some PNP Desk Officers would consciously or unconsciously behave in an overbearing manner before the clients.”

He echoed anew the call of Chief PNP, Director General Raul Bacalzo that the public must not only be served efficiently and effectively but they must also be served with utmost courtesy.

One of the Eight Foundation initiatives of PNP on training on the basics is geared in bringing back the trust and confidence of the civilian population to the police force, Tallo added.

For this year, Tallo said the PNP will further improve its training standards for personnel especially those new recruits for a better police force.*(mari cruz/PIA CAR)