See Guestware In Action

“Our goal is to provide a personalized and elevated guest experience, to engage our customers and show our appreciation for the opportunity to serve them. And, Guestware is an integral component that makes this possible for us on so many levels.”

“I have worked with Guestware since 2000. The software really helps us manage our guest response and guest recognition processes at our larger properties. They have been a steady and dependable vendor for us for a long time.”

Bruce Schneider, Vice President, OperationsOutrigger Hotels & Resorts

“Guestware enables Sonesta to maintain a consolidated view of guest data for our entire global portfolio. This consolidated data provides critical insight on guest preferences, opinions and trends, and allows us to be much more relevant and effective in our brand marketing initiatives.”

“Guestware is a valuable tool for our full service hotels to improve the guest experience- from guest recognition and the arrival experience to service delivery and quality management. We also appreciate their flexibility and integrity as a vendor supporting our organization.”

John Adams, SVP, Global Operations, Design & Development Marriott International

“I am thrilled with the assistance and follow up I have received from Guestware support. Guestware advisers have provided exceptional service - including calling back to the property to check on us and see if the system was running smoothly.”

Guestware Customer, Support Survey

“I believe that the training has helped our entire team to elevate the Guestware process to a new level, drive down problems experienced, and has helped us to more effectively manage our guest experience.”

Robert Morgan, Senior Room Operations ManagerBethesda Marriott Hotel

“The Guestware software suite is at the foundation of our engineering initiatives focused on maintaining flawless guest rooms. We use it all – from tracking our room preventive maintenance and mobile inspections to the automated dispatch system for rapid response. Guestware has become critical for our operations..”

Robert J. Bahl, Vice President of Engineering & Facilities, the AmericasMarriott International