U Mobile WiFi Calling

Makes every WiFi connection your personal mobile network tower. With U Mobile WiFi Calling, you can now make and receive calls even when there's no mobile coverage.

U Mobile WiFi Calling

Makes every WiFi connection your personal mobile network tower. With U Mobile WiFi Calling, you can now make and receive calls even when you're in a high-rise building.

U Mobile WiFi Calling

Makes every WiFi connection your personal mobile network tower. With U Mobile WiFi Calling, you can now call home from overseas at local rates.

Make calls over WiFi with WiFi Calling

WiFi Calling is a new feature that allows you to make and receive calls over WiFi using your mobile number. It helps you stay connected even when you have limited or no network coverage, and best of all, there’s no additional charge to use this service*!

Make calls without indoor signal

Call from high-rise buildings

No roaming charges

Super clear calls

*Standard local and international call charges apply.

U Mobile WiFi Calling charges

Calls made over WiFi Calling will use your plan’s minutes where applicable, even when you’re overseas. If you do not have any bundled voice minutes, you’ll be charged the pay-per-use rate. International calls will follow the standard IDD rates.

If WiFi Calling is available, you’ll see “U Mobile WiFi”. All calls will then be made using WiFi Calling

Which iPhones currently support WiFi Calling?

We support iPhone 5c, 5s, SE, 6, 6 Plus, 6s, 6s Plus, 7 and 7 Plus.

Does it work with phone which came from overseas (foreign models)?

Yes it does. Please update to the latest iOS firmware, and install the latest “carrier bundle” (goto Settings > General > About > install the bundle if prompted)

Who is eligible for WiFi Calling?

All U Mobile subscribers on postpaid and prepaid plans are eligible for WiFi Calling, as long as the rate plan supports “voice call”.
It is not available on “data only” plans (such as Postpaid MB plans).

What are the minimum requirements for the WiFi network?

All you need is a private or public WiFi network that is connected to the Internet. We do recommend either 802.11n or 802.11ac standards as they provide better data quality connection.

Does WiFi Calling require a SIM card in the mobile phone in order to make a call?

Yes, a valid and active U Mobile SIM card is required. If your line is barred, suspended or terminated, you will not be able to make a call. If you have a dual-SIM phone, please insert your U Mobile SIM into Slot 1.

What can I do, if I cannot turn on or use WiFi Calling?

Please try to repeat the steps to set up WiFi Calling. You may also try these steps if it still doesn’t work :

Connect to a different WiFi network which has stronger signal. Do note that some “corporate networks” may block WiFi Calls (please see your network administrator for assistance)

Turn WiFi Calling off and then on again

Restart your phone

WiFi Calling is not working even though I am connected to a WiFi network. Why?

There are a few possible reasons:

WiFi Calling checks for an adequate Wi-Fi signal strength before initiating the automatic connection to WiFi Calling. Move to an area where the signal strength is stronger.

If the WiFi network has a captive portal (Eg. Starbucks which requires login), you may have to launch your browser and sign-on (providing username / password) to the network depending on the Wi-Fi provider's policy.

For public WiFi networks, the provider may have policies in place that blocks WiFi Calling service.

Am I required to register for International Direct Dial (IDD) and International Roaming (IR) in order for me to use WiFi Calling, while aboard?

You are not required to register for IDD or IR service in order for you to use the WiFi Calling service when abroad to call back to Malaysia. However, if you need to make any outgoing IDD calls, you will have to enable IDD services. Should you need to make a call abroad when not using WiFi Calling, you will be required to have IR service enabled as well.

If WiFi Calling is available, you’ll see the WiFi Calling indicator in the status bar. All calls will then be made using WiFi Calling

Which Android phones currently support WiFi Calling?

It is currently supported on Samsung Galaxy Note8, S8, S8+, S7 edge and Note5.

We are adding other models & brands regularly. Do visit our website at u.com.my/wificalling for the latest information and updates.

Does it work with phone which came from overseas (foreign models)?

This is dependent on the phone manufacturer’s implementation & policy. Some may not provide the firmware support to enable the service if the foreign device is used with Malaysian SIM card.

Who is eligible for WiFi Calling?

All U Mobile subscribers on postpaid and prepaid plans are eligible for WiFi Calling, as long as the rate plan supports “voice call”.
It is not available on “data only” plans (such as Postpaid MB plans).

What are the minimum requirements for the WiFi network?

All you need is a private or public WiFi network that is connected to the Internet. We do recommend either 802.11n or 802.11ac standards as they provide better data quality connection.

Does WiFi Calling require a SIM card in the mobile phone in order to make a call?

Yes, a valid and active U Mobile SIM card is required. If your line is barred, suspended or terminated, you will not be able to make a call. If you have a dual-SIM phone, please insert your U Mobile SIM into Slot 1.

What can I do, if I cannot turn on or use WiFi Calling?

Please try to repeat the steps to set up WiFi Calling. You may also try these steps if it still doesn’t work :

Connect to a different WiFi network which has stronger signal. Do note that some “corporate networks” may block WiFi Calls (please see your network administrator for assistance)

Turn WiFi Calling off and then on again.

Restart your Android smartphone.

What are the benefits of using WiFi Calling?WiFi Calling is not working even though I am connected to a WiFi network. Why?

There are a few reasons:

WiFi Calling checks for an adequate Wi-Fi signal strength before initiating the automatic connection to WiFi Calling. Move to an area where the signal strength is stronger.

If the WiFi network has a captive portal (Eg. Starbucks which requires login), you may have to launch your browser and sign-on (providing username / password) to the network depending on the Wi-Fi provider's policy.

For public WiFi networks, the provider may have policies in place that blocks WiFi Calling service.

How WiFi Calling is being set up?

A typical scenario is your phone is connected to a WiFi hotspot, the call you make will be sent to U Mobile network via internet, U Mobile will then connect your call to the recipient.

WiFi Calling T&C

This voice service using an active WiFi connection (WiFi Calling) is available as an optional service to your Prepaid, Postpaid or Broadband plan and is supplied according to the relevant Terms of Service. You must comply with those Terms of Service including our Fair Usage Policy, Privacy Policy, the terms applicable to the relevant Prepaid, Postpaid or Broadband subscription plan and these additional terms and conditions (collectively, the Terms), all which are available on http://www.u.com.my/tnc/1194.

Eligibility

All active U Mobile customers with a compatible device can use WiFi Calling. Active means able to make and receive calls.

Setup

To use WiFi Calling, please follow the steps stated on our website. These steps may vary depending on your device model, and may include the download and installation of a mobile app. Once the steps are completed and you are connected to a WiFi network, you may make a call over WiFi (WiFi Call).

Usage of the mobile app (if any) is governed by separate terms and conditions of the app provider.

WiFi Calls

By default, any call you make will be made on our mobile network, unless you have enabled WiFi Calling and you have connected to an active WiFi network, in which case your call will be made on WiFi Calling.

WiFi Calling enables you to make and receive calls even at locations where U Mobile has limited or no network coverage.

WiFi Connection

In order to continue with a WiFi Call, you need to stay connected to a WiFi network.

Once you leave the WiFi network, your calls will be disconnected automatically. In this case you need to redial to make the WiFi Call once you are connected to a WiFi network again.

The quality of the WiFi Call is dependent on the WiFi network that the call is made or received over.

U Mobile does not ensure and disclaim all liability relating to the availability, quality or security of the WiFi network that you connect to. Such connection is subject to separate terms and conditions as may exist between you and the WiFi provider, including the privacy policy of such provider relating to any data that such provider may collect via the WiFi connection. You are responsible for adhering to such terms and conditions.

Charges

Call charges for WiFi Calling follow our standard U Mobile call rates. If your U Mobile plan is bundled with voice minutes, WiFi Calling will utilize those minutes. In the absence of bundled voice minutes, our pay-as-you-use charges apply. These charges are published on our website from time to time.

Your WiFi Calls will be charged based on the following principles:

if the party you called is in Malaysia and on a local network, your WiFi Call will be charged as a domestic call;

if the party you called is also on U Mobile WiFi Calling, your WiFi Call will be charged as domestic call (regardless of the parties’ actual locations); and

if the party you called is not on U Mobile WiFi Calling and is

outside of Malaysia; or

on a foreign network but roaming in Malaysia
your WiFi Call will be charged as an international call.

WiFi Calls do not utilize any data quota allocated to you under your U Mobile plan. However, you are responsible for data consumption charges over the WiFi network, if any.

Emergency Services Number

Even when you have enabled WiFi Calling, we will try our best to connect any emergency services call that you make (for eg. to 999) through our mobile network (instead of WiFi). This is to ensure that your location can be identified.

In circumstances where the emergency services call is connected through WiFi Calling (in cases where mobile phone network is not available), you understand that your location will not be automatically identified. In this case, your WiFi Call will be routed to Malaysia’s emergency services (regardless of your actual location).

You should use WiFi Calling for emergency services call as a last resort.

Others

In providing WiFi Calling service to you, we will collect information such as the internet protocol (IP) address used for the WiFi Call made by you. Such information will be used by us or our third party service provider for the purpose of providing WiFi Calling service to you, including for billing purpose. Where personal data is collected, it will be used in accordance with our Privacy Policy.

U Mobile may change any of these terms and conditions including terminating or suspending WiFi Calling. Any such change will be announced on our website. It is your responsibility to check these terms and conditions on our website.