Customer Service Representative wanted!

The wisnet.com Customer Service Representative will assist with email support and everyday customer requests. The position serves as a hub for the office–keeping everyone in check!

Cultivate a love for web design through further education and seeking additional opportunities including: online research, independent study of books, seminars, evaluating various third-party products or tools, and exploration

Ability to grow professionally in a highly flexible and fast-moving environment

Efficiently handle incoming customer requests via email and phone, analyze requests, provide information requested or ascertain who can best provide the information, and route the request to the proper person

Attract potential customers by answering product and services questions and suggesting information about other products and services

Maintain customer records by updating account information

Contribute to team effort by accomplishing related results as needed

Maintain a high level of professionalism in communication with clients and employees

Greet guests as they come into the office

Contribute to a comfortable working environment by ensuring stock of supplies, cleanliness of office, and happiness of employees

Ensure we are exceeding our clients’ expectations

Track special occasions for the wisnet team and clients

Organizing team events

Act as wisnet.com’s gatekeeper

Provide feedback on the efficiency of the customer service process

Highly motivated, positive attitude

Self-starter and independent worker

Ability to work in a team-oriented environment and to actively participate in team discussions

SIMPLE retirement fund with 3% salary match

Health insurance package

Small company experiencing rapid growth; work in a new building with new equipment

Very flexible paid vacations (time away from wisnet.com is just an important as your time there)

Budget allocated for educational seminars/courses/resources for further education

wisnet.com merchandise stipend and rewards

Large employee café, entertainment and exercise areas

High-end office furniture and modern equipmen

tOffice bicycles available for loan (lunch, overnight, etc.)

Proximity to restaurants, convenience stores, and grocery; seconds from Highways 41 and 151

Founded in 1996, wisnet.com is a multi-faceted, full service web hosting and development company that works with small to medium sized businesses throughout the U.S. and focuses on many industries including tourism, print, real estate, government, and healthcare. wisnet.com offers a friendly and fun work environment in beautiful Fond du Lac, WI – on the shores of Lake Winnebago and centrally located between Wisconsin’s largest metropolitan areas (Madison, Milwaukee, Appleton, and Green Bay).

wisnet.com team members work in a modern office building just off of Main St. in Fond du Lac with a state-of-the-art building designed and built by wisnet.com. The office is casual and fun, yet focused; and features generous work areas, an employee café, exercise room, shower, and entertainment area. Casual dress (including shorts) and active lifestyles are encouraged. wisnet.com promotes collaborative development and mentorship, and welcomes driven individuals of all experience levels.