1

IMPROVE YOUR CORPORATE IMAGE

Nothing says “We’re a real business” like a 1800, 13 or 1300 number does.

2

GET MORE BUSINESS CALLS

An inbound 1800, 13 or 1300 number will increase the volume of calls to your business.

3

THEY’RE CONVENIENT TO CUSTOMERS

Your customers perceive these numbers as “free or cheap to call” and easy to remember.

4

THEY’RE COSTEFFECTIVEMARKETING

An inbound 1800, 13 or 1300 is great way to promote your business, plus your business name could be in your phone number too.

5

GET A PBX STYLE SYSTEM WITHOUT GETTING PBX

Experience the professional functionality of Cybertel’s fully self-managed complex inbound numbers without the expensive infrastructure.

WHY WOULD CYBERTEL’S INBOUND NUMBERSBE RIGHT FOR MY BUSINESS?

Whether you work in an office, store or on site, Cybertel’s flexible phone number routing options make it easier than ever for your customers to reach you.

An Inbound 1800, 13 or 1300 service number provides your customers with a convenient and cost-effective way to connect with your business.

Customers calling from fixed-line phones are either toll-free (1800) or charged at local rates when calling 13 or 1300 services, encouraging them to stay in touch with your business, whilst also improving your level of customer service.

PUT YOUR NAME IN YOUR NUMBER

We specialise in securing your phone word for you. To find if your phone word is available, visit ACMA

MANAGE YOURCURRENTINBOUND NUMBERTHE EASIER WAY

SWITCH TO CYBERTEL

Bring your 13, 1300 or 1800 number to enjoyyour own self-managed portal.It lets you easily configure your own inbound servicelive and in real-time. Or, we’ll do it for you.Relax. We’ve got this.

GET A QUOTE

WHAT CAN CYBERTEL’S INBOUND NUMBERSDO FOR MY BUSINESS?

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Call Queuing

So you never miss a call, incoming calls can be queued within the system rather than your caller getting a busy signal or calls ringing out on your mobile. With system Call Queuing you have unlimited capacity.

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Call Recording

Call recording can be instantly activated on your inbound number. Recordings can either be downloaded or delivered by email. Have a secure record of every conversation.

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Auto Attendant

Our auto attendant gives your callers an automated menu system with press key options to get to exactly who they need to talk to, faster.

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Area Based Routing

This service enables you to route calls to specific destinations depending on where the call originated. You can route these by state, by exchange or by postcode.

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Agent Ready

Agent Ready is a mobile app that works alongside our Integrated Inbound Manager that allows workers to log themselves in and out of the ring groups when they are on and off the clock. The management console provides a global view of all agent activities.

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Time & Day Control

The feature allows you to route incoming calls to different destination numbers at different times of the day or week.

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Whisper Transfer

Whisper Transfer is a short greeting which is played to you upon call connection to advise the service that the call came in on. Eg. You answer calls for entity A and entity B, a call come in for enity A, the system advises, “Incoming call for entity A”, so that you can answer the call for the correct entity.

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Mid Call Transfer

This feature enables you to transfer a call between phones as if they were on the same telephone system.

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ID Display

The system can either display the caller’s number or the inbound number they have phoned.

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Holiday Conditions

You can preset your holiday conditions in the system to audio, voicemail or alternate destinations on specific dates.

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Call Flow Control

The inbound calls to your business can be controlled to flow however you need. Perhaps a hunt group that cycles through destination alternately, or perhaps it rings all users at once to give anyone a chance to answer. These conditions can be set differently for different times of the day.