How did you pay for the compound? If you used PayPal likeI did that might be your problem as it was for me. The HWC Store showed mine as awaiting payment for the longest time but my PayPal account said everything went through. It was something on the PayPal side of things that slowed down my order though. I sent a complaint e-mail to the HWC Store and everything was figured out within a couple days and I got an extra tube of IC7 for my long wait. Now if they only get some cool hats I'll have something to order from the HWC store again.