Technology used in your connection

Planned technology

nbn™ Sky Muster™

Disconnection information

Premises connected to the nbn™ broadband access network via Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over the nbn™ Fixed Wireless access network, you should speak to your phone and internet provider at the time you place your order.

Next steps

Activate your connection

The next step is to contact a phone or internet provider and order an nbn™ powered plan.

Prepare your experience at home

Disconnection information

Premises connected to the nbn™ broadband access network via Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over the nbn™ Fixed Wireless access network, you should speak to your phone and internet provider at the time you place your order.

Next steps

You're ready to connect

The next step is to contact a phone or internet provider and order an nbn™ powered plan.

Prepare your experience at home

Disconnection information

Premises connected to the nbn™ broadband access network via Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over the nbn™ Fixed Wireless access network, you should speak to your phone and internet provider at the time you place your order.

Address status

Next steps

Register for alerts

We will let you know when your premises is ready to connect to the nbn™ access network.

Technology used in your connection

Planned technology

nbn™ Sky Muster™

How to help optimise your nbn™ HFC connection at home*

Make the most of your experience with the nbn™ broadband access network thanks to these handy tips.

We want to help you get the most out of your nbn™ HFC connection, which is why we’ve created a short guide that explores frequently asked questions and provides easy-to-follow advice regarding the positioning of your equipment - whether you're setting up for the first time or optimising your connection.

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There are a few things to keep in mind when installing and using your nbn™ connection.

Wi-Fi router/modem location

Try to position your Wi-Fi router/modem in the centre of your home or central to your internet-connected devices. This will help to ensure you receive the best connection possible at your premises.

When using Wi-Fi enabled devices, make sure nothing is blocking your Wi-Fi router/modem, as this may obstruct the connection.

Avoid placing your Wi-Fi router/modem behind the TV or thick walls, as this can affect the level of speed you experience.

Check your cables

Old cables can lead to slower speeds. If your speeds are limited, you may need to have your cabling checked by a registered professional - ask them If there are any additional charges.

Consider the age of your devices

Older devices may struggle to cope with the speeds when you switch to the nbn™ access network. Updating your device’s software may help to improve speeds.*

Alarm systems

If your alarm system is compatible with the nbn™ access network and it's in a different room to your nbn™ wall outlet, you will need to either have an Ethernet cable installed between the them, or move your alarm system so they are both In the same room. This is necessary as your alarm system will need to plug directly into your Wi-Fi router/modem.

You will also need to switch your alarm system over to an IP/mobile-based alarm system compatible with the nbn™ access network. Please speak to your alarm system provider or manufacturer for more information.

Some existing services may be affected

The rollout of the nbn™ access network involves new technologies, which some existing devices may not be compatible with such as medical alarms, autodiallers or emergency call buttons. Contact your device provider to find out if your alarm or device will work when connected to the nbn™ access network, and what alternative solutions are available.

Make sure you also register your devices with nbn. Registering helps nbn identify premises where support may be needed to help minimise a break in service.

Landline phone calls using the nbn™ access network use Voice over Internet Protocol (VoIP) technology instead of the standard copper phone networks. This means audio signals get converted into digital data before being sent over the internet to other landline phones.

VoIP-compatible phones

VoIP-compatible phones let you make voice calls over the internet. Your phone provider can tell you whether your existing landline phone will be compatible and can also supply you with a new VoIP phone if necessary - ask them If there are any additional charges.

If you have a phone-only connection, your telephone provider will supply you with additional equipment, so you can connect your VoIP compatible phone to your Wi-Fi router/modem.

Switching a phone service can take a few days after ordering an nbn™ powered plan

nbn™ compatible wall outlets

Most nbn™ wall outlets are commonly installed in the living room near the TV. This allows your Wi-Fi router/modem to be directly plugged into the wall outlet and provides you with a clearer signal. Your phone will most likely be connected in this room too.

If you would like to use your phone in another room, you will need to speak to your phone and internet provider about additional cabling - ask them If there are any additional charges.

Living room set-up

Most people place their Wi-Fi router/modem in the living room to ensure close proximity to the television and other digital household devices. If you are thinking of doing so, or have already done so, the following advice may be helpful.

If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points or Ethernet cabling. For more information, please speak to your phone and internet provider - it may also be worth asking whether there are any additional charges.

Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.

If your living room doesn’t have an nbn™ wall outlet to facilitate a connection, an additional one may be fitted – however only on the day of installation. If you require more than one additional nbn™ wall outlet on the day of installation, you will be charged a fee. Ask the technician for more information about this.

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If possible, make sure your Wi-Fi router/modem is exposed and visible. Tucking it away behind your TV or inside a cabinet may prevent a clear connection.

To encourage a strong and consistent connection, use an Ethernet cable to connect to your Smart TV, gaming consoles or streaming devices.

Keep in mind that your home phone will need to be connected to your Wi-Fi router/modem.

If you’d like to use your home phone in a different room, or add an additional phone to your existing setup, you will need to connect it to your Wi-Fi router/modem.

Key

Ethernet cable

Phone cable

Optional phone cable

Coaxial cable

Power cable

Wi-Fi Router/Modem

nbn™ connection box

nbn™ utility box

nbn™ wall outlet

Power outlet

Phone

Optional phone

Living room set-up

Most people place their Wi-Fi router/modem in the living room to ensure close proximity to the television and other digital household devices. If you are thinking of doing so, or have already done so, the following advice may be helpful.

If possible, make sure your Wi-Fi router/modem is exposed and visible. Tucking it away behind your TV or inside a cabinet may prevent a clear connection.

If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points or Ethernet cabling. For more information, please speak to your phone and internet provider - it may also be worth asking whether there are any additional charges.

Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.

If your living room doesn’t have an nbn™ wall outlet to facilitate a connection, an additional one may be fitted – however only on the day of installation. If you require more than one additional nbn™ wall outlet on the day of installation, you will be charged a fee. Ask the technician for more information about this.

Home office set-up

Do you have a home office or permanent set-up that sees you working from your premises? You might find the following tips particularly helpful.

If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points or Ethernet cabling. For more information, please speak to your phone and internet provider - it may also be worth asking whether there are any additional charges.

Some existing fax machines and point of sale devices might not be compatible with the nbn™ access network. Speak to your equipment provider or manufacturer for more information.

Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.

If you are using a screen reader, please use the tab key to navigate through the tab component

If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points or Ethernet cabling. For more information, please speak to your phone and internet provider - it may also be worth asking whether there are any additional charges.

Some existing fax machines and point of sale devices might not be compatible with the nbn™ access network. Speak to your equipment provider or manufacturer for more information.

Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.

Communications room set-up

For those who have a comms room or home tech hub – or even an existing set-up in a communications room, cabinet or garage – the following advice may be helpful.

If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points or Ethernet cabling. For more information, please speak to your phone and internet provider - it may also be worth asking whether there are any additional charges.

Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.

If you are using a screen reader, please use the tab key to navigate through the tab component

If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points or Ethernet cabling. For more information, please speak to your phone and internet provider - it may also be worth asking whether there are any additional charges.

Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.

Bedroom set-up

For an existing set-up in your bedroom, you may find the following tips helpful.

If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points or Ethernet cabling. For more information, please speak to your phone and internet provider - it may also be worth asking whether there are any additional charges.

Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.

If you are using a screen reader, please use the tab key to navigate through the tab component

If you find your Wi-Fi signal is struggling to reach other rooms, you may need to install additional Wi-Fi access points or Ethernet cabling. For more information, please speak to your phone and internet provider - it may also be worth asking whether there are any additional charges.

Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.

Phone only set-up

If you’re simply setting up a home phone, please consider the following tips.

To help ensure your home phone works with your provider’s Wi-Fi router/modem, you will may need additional equipment. Please speak to your provider for advice on the best set-up for your home.

Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.

If you are using a screen reader, please use the tab key to navigate through the tab component

To help ensure your home phone works with your provider’s Wi-Fi router/modem, you will may need additional equipment. Please speak to your provider for advice on the best set-up for your home.

Switching a landline phone service through your phone and internet provider to a phone service over an nbn™ connection can take a few days. Your phone and internet provider can offer more information regarding timings.

* “An end user’s experience, including the speeds actually achieved over the nbn™ broadband access network, depends on the nbn™ access network technology and configuration over which services are delivered to their premises, whether they are using the internet during the busy period, and some factors outside of nbn’s control (like their equipment quality, software, chosen broadband plan, signal reception, or how their provider designs its network).”

Discuss your nbn™ set up with your phone and internet provider. They'll be able to provide you with more information on optimising your in-home setup.