Customer Service Center

Customer Service Center

The Customer Service Center (CSC) is a “single point of contact” currently providing services to 33 District Offices for the following aid programs and languages: CalWORKs, CalFresh, Medi-Cal, and General Relief, with services in Armenian, Cambodian, English, Spanish, Vietnamese, Chinese, Farsi, Tagalog, Russian, and Korean. It is designed to optimize and enhance the quality of customer service, improve timeliness of case actions and service delivery to all DPSS participants.

For your convenience, the Customer Service Center includes a self-service automated system. You will have access to your case record 7 days a week, 24 hours a day. This automated system will provide you with case-specific information such as: case status, benefit amount, SAR7/QR7-LA status, renewal/recertifications, sanctions, health plans, child support referral and other general information without the need to speak to a live Customer Service Eligibility Worker.

To access the automated system, dial the toll free or local numbers.

Provide the last 4 digits of your Social Security number or ten (10) digit telephone number; and two (2) of the following combinations:

Date of Birth

Zip Code

Last 4-digits of EBT Card

Or

Provide your ten digit Customer ID number and six digit Personal Identification Number (PIN). If you don’t have the Customer ID/PIN, request one when you speak to a Customer Service Eligibility Worker.

You can customize your PIN, through the IVR using your current PIN or simply ask the Customer Service Center representative to assist with a personalized PIN

The system is designed with the text to speech feature (you can speak out your selection or use the phone touch tone dial pad to enter your selection).

To better assist you, please have your Case Number and any correspondence you have received regarding your case as well as a pen and paper available when calling the Customer Service Center.

DPSS Program Hotlines

For your convenience, you may choose to be connected to the recorded information regarding Welfare Fraud Prevention Hotline or the In Home Supportive Services Hotline Once you have been connected, you will leave the Customer Service Center system; however, if you select this feature in error, you will receive instructions on how to return to the main menu.

***Click the icon below to apply for benefits or register your account(s) online***