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I think they like to complicate guest's things like they did to us, they really really unwilling to help us, we even asking some helps politely. Thank god for only a night staying here - disappointed. Worst things at all. I recommend others just go...More

Thank Farrah N

Response from Harimurti W, General Manager at Arcadia Surabaya HotelResponded 10 August 2016

Dear Reviewer,
Thank you for taking the time to tell us about your experience at the Ibis Surabaya Rajawali and I really surprise to read it your negative experience. I am sorry that your experience did not meet your expectations; please allow me to express...More

Surely there are plenty of hotels to choose from while in Surabaya, but only a few that reside in a colonial style building. The Ibis Rajawali is one of the few. Although the building may not have historical significance, but because of its colonial architecture,...More

Thank Rimba56

Response from Harimurti W, General Manager at Arcadia Surabaya HotelResponded 25 July 2016

Dear Reviewer,
Thank you for your time to share your nice experience in ibis surabaya rajawali.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously...More

If your passion is in photography, history and heritage buildings, then this is the place to be. In Indonesia there are only a few Old Town or we refer to them as Kota Tua, in Port Cities such as Surabaya, Semarang, and Batavia (Jakarta). Check...More

Thank SueBeeJimbaran

Response from Harimurti W, General Manager at Arcadia Surabaya HotelResponded 19 July 2016

Dear Reviewer,
Thank you for your time to share your nice experience in ibis surabaya rajawali.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously...More

Overall for stop over / business trip around Tj. Perak / Jembatan Merah, this hotel is at a perfect location.
Clean Room, for room on the Non Smoking floor, already with the new modern room style. But, unfortunately for room at the Smoking floor, still...More

Thank Adrie88

Response from Harimurti W, General Manager at Arcadia Surabaya HotelResponded 12 July 2016

Dear Reviewer,
Thank you for your time to share your nice experience in ibis surabaya rajawali.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously...More

Stayed overnight on my way back from the ship. Located on a busy street in the middle of the town. Entrance and lobby is decent. Went during the month of ramzan so occupancy was not much.
Check in was very quick and smooth. Front desk...More

Thank Shehwaz

Response from Harimurti W, General Manager at Arcadia Surabaya HotelResponded 11 July 2016

Dear Reviewer,
Thank you for your time to share your nice experience in ibis surabaya rajawali.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously...More

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