Returns info

We hope you are satisfied with all of your purchases but if you ever need to return an item, you can do so within 14 days from the date your parcel was delivered.

Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.

boohoo ROI returns are FREE and easy and can now be made via our customers local Parcel Connect store.

Follow the steps below:

1. Click here to generate and print off your returns label and to find your nearest store.
2. Re-pack the item in its original packaging with labels and tags still attached.
3. Securely attach the Parcel Connect label to your parcel covering the original delivery label.
4. Take your parcel to your local Parcel Connect store, where you'll receive proof of postage. Keep your certificate of postage safe as you will need this as your proof of return.