Everyone working in customer service knows that words are incredibly powerful, and some of them can truly either make or break customer service experiences. The infographic offers 12 positive phrases and empathy statements to use for improving every service interaction.

♂ Product design - An innovative way to feel music. Designer Jackson McConnell created a waveform speaker for hearing-impaired people to enjoy music.<<not only is this cool for deaf people but it'd make a really cool speaker!