02:00 The new server is up and running and all websites have been migrated across. Where we have access to DNS records these have been updated to point to the new server. Note that this may take 24-48 hours to complete. We manged to get a final backup of data from the old server so website data should be up to date as at 19:00 28th Nov. However, you may find some newly updated files missing.

08:00 Some additional work needs to be done this morning to enable outgoing emails from the new server.

09:00 SSIDM logins fixed.

10:10 Outgoing email on all websites has been reconfigured for the new server.

28/11/2016

We are currently experiencing some problems connecting to this server and are investigating.

08:25 The problems appear to have been temporary and are now resolved.

9:30 Investigating a similar issue this morning it seems that a weekly AV scan is overrunning and causing problems on Monday mornings. The scan has been aborted and the server is now rebooting.

10:00 The server is not responding after the reboot and we are investigating.

10:15 A further reboot appears to have resolved the problem. We will keep an eye on this for the next few hours.

13:15 There still appears to be a problem with the server which we are investigating.

14:00 The server problem looks to be suffering an irrecoverable failure. We are working to restore to a new server but this is likely to take 24-48 hours to complete.

Background info: The old server was a Hybrid VPS - a virtual server on a physical 1Tb hard disk. While this configuration has worked well, it has a limitation in that it gradually uses up the 1TB space even if the virtual server has plenty of disk space. Once it gets full, the server stops working. We have been monitoring the situation on a regular basis but this week it has unexpectedly reached its limit. At this point we have no option but to rebuild on a new server. We are no longer using these Hybrid VPS because of this issue and will be rebuilding on a normal VPS which has expandable disk limits.

14:45 A new VPS is currently being built. Data will be restored from the last good backup.

We are experiencing some performance issues on the server that hosts SSIDM and RIBOS sites. There was an earlier network problem at the data centre which is marked as being resolved but this may be ongoing. We are working to fix this as soon as possible.