Forums and support tickets

Use forums if you want to report the issue, make a suggestion or have a general discussion.

Forums are hosted by Tender. Tender does not support HTTPS on custom domains, so if you need accessing AppVeyor support forums via HTTPS please use this URL: https://appveyor.tenderapp.com

By default all discussions are public and searchable, but you can start a private discussion by choosing This is a private discussion, don't let the public see it option. Alternatively, once discussion is already posted as public its visibility can be changed by either you or AppVeyor team using Make private toggle button on the right side bar.

When the private ticket is solved with solution provided and conversation doesn’t contain any sensitive data (logs, IPs, passwords, etc.) we encourage you making it public so the solution could be easily discovered by AppVeyor users.

Email

Whether it’s a sales question or a support request you can always contact us by email:

Technical updates

GitHub issues

See what’s planned for development or what has just been delivered. AppVeyor maintains public GitHub repository to track development progress and you are welcome to submit your feature request or bug there:

Twitter

You are welcome to ask a quick question on Twitter, but if 140 symbols is not enough to clearly formulate the problem or we are going to have multiple replies in conversation - please respect other AppVeyor subscribers and switch to either PM or support forums.

StackOverflow

FAQ

What are support hours?

We aim to respond on any email inquiry or forum post in 24 hours, but, usually, we respond within 12 hours during our working hours: Monday - Friday 9am - 5pm PST (Vancouver, BC). Contact us if you have any concerns or special support requirements.

What is “Priority technical support” offered with Pro and Premium plans?

Faster response time. With priority support you get initial response within few hours or even minutes (during working hours - Mon-Fri 9am-5pm PST).

Priority in fixing bugs or implementing new features - requests from Premium customers are always first in line.

Help with setting up your projects in AppVeyor. We’ll work together with your team to help establishing CI process for your projects.