I had used this Kindle PaperWhite about 5 months and I experienced this problem two times. First time, I charged my Kindle PaperWhite approximate 5 hours. During the charging process the indicator light was turned orange color. However I did not remember that when I disconnected it from electric source, whether the indicator light was turned green color or not. I did not open it and left it in sleep mode several days. When I first opened the Kindle to read, I was so surprised because on its screen there was a big battery icon and the image instructed user needed to connect it via Usb to start charging. So I had to charge this Kindle again despite I had not used it after this charge.

The latest time I charged this Kindle, after 5 hours of charging, the led indicator light remained orange color and was not turned to green. When the Kindle was disconnected form the electric source, I opened it and saw strange thing happened with the small battery icon which located on the top right of its screen. This icon was not covered all by white color after 5 hours charging, only 1/5 space of this icon was covered by white color as it was charged about 20%.

Please give me some advices. I had restarted this Kindle several times but this problem was not solved. This phenomenon appeared after my Kindle was automatically updated via wifi.

Charge it on a wall charger instead of USB. When a computer goes to sleep, the USB ports may not be actively charging, and may - in fact - discharge a fully charged device.

I have always connected the Kindle's usb cable with the charger for ipod nano. I have charged my Kindle Paperwhite by using this method about 5 months and there was no problem similar to what happened recently.

When the Kindle was disconnected form the electric source, I opened it and saw strange thing happened with the small battery icon which located on the top right of its screen. This icon was not covered all by white color after 5 hours charging, only 1/5 space of this icon was covered by white color as it was charged about 20%.

It's the BLACK part of the icon that shows the charge level. If 20% of the battery icon was white, that means that the battery was 80% charged.

If it's not charging properly, it could be a problem with the PW, the cable or the charger, try:
-charging a different device with the cable and charger you use for the PW
-charging the PW using a different cable and charger

I had tried to connect the Kindle’s usb cable with the charger for ipod nano and the same phenomenon appeared again, the led indicator light turned orange. After that I tried to connect the Kindle’s usb cable with another different wall charger and this phenomenon was still repeated, the indicator light also was orange. Eventually, I connected the Kindle usb cable directly with one of usb ports in my thinkpad laptop. Everyone, guess what happened? After 2.5 hours of charging via usb port in laptop, I opened my Kindle paperwhite while the indicator light was still orange and its screen showed me a message like that: “Usb Drive Mode. If you wish to use your Kindle, please eject it from your computer. Currently your Kindle is not charging.” The small battery icon on the top right always remains at about 20% charging.

However, my laptop could recognize the Kindle as a removable storage device. I could use the laptop to open the storage space inside the Kindle to view my ebook files. I am from Vietnam so it is difficult for me to resend this Kindle for Amazon… Please give me some advices! After all of your advices are done but the Kindle can’t back to normal, I have to resend it to Amazon as a final solution.

Could be simply that the wall charger isn't supplying enough to charge the Kindle (which will be simultaneously draining the battery if it's on)

I had tried to charge the Kindle with two different wall charger and the same phenomenon appeared. The led indicator light remained orange color during the charging process but the small battery icon on the top right was not shown the thunder mark which used to indicate the Kindle is receiving the electric current. After several hours of charging, the small battery icon is still white-covered only 1/5 of its space.

After I bought it about 5 months ago, there were several problems with its screen color, the led light and after that its battery! Now I have to return this Kindle to Amazon and complain about its bad quality again...