The following Terms and Conditions of Service apply to all products and services provided by Servon Design Limited.

All work is carried out by Servon Design Limited on the understanding that the client has agreed to Servon Design Limited’s terms and conditions.

Copyright is retained by Servon Design Limited on all design work including words, pictures, ideas, visuals and illustrations unless specifically released in writing and after all costs have been settled.

If a choice of design is presented, only one solution is deemed to be given by Servon Design Limited as fulfilling the contract. All other designs remain the property of Servon Design Limited, unless agreed in writing that this arrangement has been changed.

Project AcceptanceAt the time of proposal, Servon Design Limited will provide the customer with a written estimate or quotation.

A copy of the written estimate or quotation is to be signed and dated by the customer to indicate acceptance and should be returned to Servon Design Limited. Alternatively, the client may send an official order in reply to the estimate or quotation which binds the client to accept Servon Design Limited’ terms and conditions. No work on a project will commence until either document has been received by Servon Design Limited.

Design ChargesCharges for design services to be provided by Servon Design Limited will be set out in the written estimate or quotation that is provided to the customer. At the time of the customer’s signed acceptance of this estimate or quotation, indicating acceptance of the Terms & Conditions, a non-refundable deposit of 30% of the quoted fee will become immediately due unless stated otherwise in the written estimate or quotation. Work on the project will not commence until Servon Design Limited has received this amount.

Charges for Other ServicesCharges for any additional services over and above the estimated design, will become fully payable (100% of the quoted amount) at the time of estimate or quotation acceptance.

PaymentUpon final supply or publication the remainder of the amount due will become payable. Accounts which remain outstanding for 30 days after the date of invoice, will incur an extra charge of 10% per month of the outstanding amount.

Payments may be made by cash, cheque, or (for overseas customers), Pound Sterling International Money Order or previously agreed electronic funds transfer.

Publication and/or release of work done by Servon Design Limited on behalf of the client, may not take place before cleared funds have been received.

Returned cheques will incur an additional fee of £50 per returned cheque. Servon Design Limited reserves the right to consider an account to be in default in the event of a returned cheque.

DefaultAn account shall be considered default if it remains unpaid for 30 days from the date of invoice, or following a returned cheque. Servon Design Limited shall be considered entitled to remove Servon Design Limited’ and/or the customer’s material from any and all computer systems, until the amount due has been fully paid. This includes any and all unpaid monies due for services, including, but not limited to, hosting, domain registration, search engine submission, design and maintenance, sub-contractors, printers, photographers and libraries.

Removal of such materials does not relieve the customer of it’s obligation to pay the due amount. Customers whose accounts become default agree to pay Servon Design Limited reasonable legal expenses and third party collection agency fees in the enforcement of these Terms and Conditions.

Copyrights and TrademarksBy supplying text, images and other data to Servon Design Limited for inclusion in the customer’s website or other medium, the customer declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the customer, or rightful copyright or trademark owner.

Any artwork, images, or text supplied and/or designed by Servon Design Limited on behalf of the customer, will remain the property of Servon Design Limited and/or its suppliers.

The customer may request in writing from Servon Design Limited, the necessary permission to use materials (for which Servon Design Limited holds the copyright) in forms other than for which it was originally supplied, and Servon Design Limited may, at its discretion, grant this. Such permission must be obtained in writing before it will allow any of the aforesaid artwork, images, text, or other data to be used.

By supplying images, text, or any other data to Servon Design Limited, the customer grants Servon Design Limited permission to use this material freely in the pursuit of the design.

Should Servon Design Limited, or the customer supply an image, text, audio clip or any other file for use in a website, multimedia presentation, print item, exhibition, advertisement or any other medium believing it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, the customer will agree to allow Servon Design Limited to remove and/or replace the file on the site.

The customer agrees to fully indemnify and hold Servon Design Limited free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permissions.

AlterationsThe customer agrees that changes required over and above the estimated work or required to be carried out after acceptance of the draft design will be liable to a separate charge.

The customer also agrees that Servon Design Limited holds no responsibility for any amendments made by any third party, before or after a design is published.

LicensingAny design, copywriting, drawing, idea or code created for the customer by Servon Design Limited, or any of its contractors, is licensed for use by the client on a one-time only basis and may not be modified, re-used, or re-distributed in any way or form without the express written consent of Servon Design Limited and any of its relevant sub-contractors.

All design work- where there is a risk that another party make a claim, should be registered by the client with the appropriate authorities prior to publishing or first use or searches and legal advice sought as to its use. Servon Design Limited will not be held responsible for any and all damages resulting from such claims. Servon Design Limited is not responsible for any loss, or consequential loss, non-delivery of products or services, of whatever cause. The customer agrees not to hold Servon Design Limited responsible for any such loss or damage. Any claim against Servon Design Limited shall be limited to the relevant fee(s) paid by the customer.

Text is to be supplied to Servon Design Limited in electronic format as standard text (.txt), MS Word (.doc) on floppy disc, or CD-ROM, or via e-mail.

Images which are supplied in an electronic format are to be provided in a format as prescribed by Servon Design Limited via floppy disc, CD-ROM, or e-mail. Images must be of a quality suitable for use without any subsequent image processing, and Servon Design Limited will not be held responsible for any image quality which the client later deems to be unacceptable. Servon Design Limited cannot be held responsible for the quality of any images which the client wishes to be scanned from printed materials.

Design Project DurationAny indication given by Servon Design Limited of a design project’s duration is to be considered by the customer to be an estimation. Servon Design Limited cannot be held responsible for any project over-runs, whatever the cause. Estimated project duration should be deemed to be from the date that cleared funds are received by Servon Design Limited for the initial payment or by date confirmed in writing by Servon Design Limited.

The customer agrees to supply Servon Design Limited with all necessary materials, electronic, or otherwise, required to create and complete the project, and to supply them in a timely manner.

Website design only Once web design is complete, Servon Design Limited will provide the customer with the opportunity to review the resulting work. Servon Design Limited will make one set of minor changes at no extra cost within 14 days of the start of the review period. Minor changes include small textual changes and small adjustments to placement of items on the page. It does not include changes to images, colour schemes or any navigation features. Any minor changes can be notified to Servon Design Limited by e-mail or fax and confirmed by post.

Servon Design Limited will consider that the client has accepted the original draft, if no notification of changes is received in writing from the customer, within 14 days of the start of the review period.

Hosting websites Servon Design Limited offers hosting services, but does not guarantee continuous service and will accept no liability for loss of service, whatever the cause.

Domain RegistrationServon Design Limited cannot guarantee the availability of any domain name. Where Servon Design Limited is to register a domain name on behalf of a client it will endeavour to do so but the client should not assume a successful registration.

Search Engine SubmissionDue to the infinite number of considerations that search engines use when determining a site’s ranking, Servon Design Limited cannot guarantee any particular placement. Acceptance by any search engine cannot be guaranteed and when a site is accepted, the time it takes to appear in search results varies from one search engine to another. Rankings will also vary as new sites are added.

Design CreditsThe customer agrees to allow Servon Design Limited to place a small credit on printed material exhibition displays, advertisements and/or a link to Servon Design Limited’s own website on the customer’s website. This will usually be in the form of a small logo or line of text placed towards the bottom of the page.

The customer also agrees to allow Servon Design Limited to place websites and other designs, along with a link to the client’s site on Servon Design Limited’s own website for demonstration purposes and to use any designs in its own publicity.

Rights of RefusalServon Design Limited will not include in its designs, any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities. Servon Design Limited also reserves the right to refuse to include submitted material without giving reason. Any images and/or data that Servon Design Limited does include in all good faith, and then finds out that it contravenes these Terms and Conditions, the customer is obliged to allow Servon Design Limited to remove the contravention without hindrance, or penalty. Servon Design Limited is to be held in no way responsible for any such data being included.

Cancellation Cancellation of orders may be made initially by telephone contact, or e-mail, however, following this, Servon Design Limited will need formal notification in writing to the company’s postal address. The client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering. The balance of monies due must be paid within 30 days. Please note: any cancellation which is not formally confirmed in writing and received by Servon Design Limited within 14 days of such instruction being issued, will be liable for the full quoted cost of the project.

DisclaimerServon Design Limited makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies. Servon Design Limited will not be held responsible for any and all damages resulting from products and/or services it supplies. Servon Design Limited is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While we take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure. The customer agrees not to hold Servon Design Limited responsible for any such loss or damage. Any claim against Servon Design Limited shall be limited to the relevant fee(s) paid by the customer.

Servon Design Limited reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions. Servon Design Limited will not knowingly perform any actions to contravene these and the client also agrees to be so bound.

Servon Design Limited and its clients agree to comply with Printers Terms and Conditions which include disclaimers for non-completion on time and the flexibility to supply quantities within 10% of the total ordered. Servon Design Limited recommend that if an exact quantity is required, then 10% extra is added to the quantity and extra time made available should the job be delayed.

GeneralThese Terms and Conditions supersede any previous Terms and Conditions distributed in any form. Servon Design Limited reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.

Acceptance of Quotation and Terms and ConditionsThe placement of an order for design and/or any other services offered by Servon Design Limited and validated by the customer’s signature on the estimate or quotation form, constitutes acceptance of the estimate or quotation and agreement to comply fully with all the Terms and Conditions and forms a Contract for Business between the signatory and Servon Design Limited.

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This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Information we may collect from youWe may collect and process the following data about you:

Information that you provide by filling in forms on our site www.servondesign.co.uk (our site). We may also ask you for information when you report a problem with our site.

If you contact us, we may keep a record of that correspondence.

Details of your visits to our site [including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise] and the resources that you access.

IP addresses and cookies.

We may collect information about your computer, including where available your IP address, operating system and browser type. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

To estimate our audience size and usage pattern.

To store information about your preferences, and so allow us to customise our site according to your individual interests.

To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

We use information held about you in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your computer.

To provide you with information, products or services that you request from us or which we feel may interest you.

To notify you about changes to our service.

To assess the effectiveness of our marketing campaigns.

Your rightsYou have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.

Access to informationThe Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.

Changes to our privacy policyAny changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

ContactQuestions, comments and requests regarding this privacy policy are welcomed and should be addressed to web@servondesign.co.uk

Unsubscribing from our email databaseIf you would like to unsubscribe from our email database you can either click on the unsubscribe link in each and every email, or please email unsubscribe@servondesign.co.uk

Accessing our siteAccess to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

When using our site, you must comply with the provisions of our acceptable use policy.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Reliance on information postedCommentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Our site changes regularlyWe aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.