Founded in 2012, Instacart is a leader in North American online groceries & one of the fastest growing companies in e-commerce. Instacart's same-day delivery & pickup services bring everyday essentials & fresh groceries to consumers in the U.S. & Canada in as fast as an hour. At Instacart, we believe that great people are the ingredients for success. We like to think that we are like a potluck, everyone brings something new, different & flavorful to the table. Our mix of thoughtful, inventive & neighborly employees work together to deliver our common goal, to make grocery shopping effortless, & give valuable time back to our customers. We believe that just as meals are best shared together, success is best shared together. If this excites you, then Instacart just might be the place for you. Welcome home.

This position is located in & around Charlottesville, VA. You will need access to a vehicle & the ability to travel between stores.

Your day to day

Shopper Coaching & Team-Building

Provide continuous structured training & support to shopper team in order to help them achieve individual performance goals based on speed & quality of service

Help maintain a strong & positive relationship with store management in partnership with Instacart operations team

You have

1+ year of retail or food service management experience or 6+ months experience as a top performing personal shopper, driver, full service shopper, or cashier at Instacart

Proven ability to take ownership & meet goals

Strong customer service experience

Effective interpersonal skills & ability to communicate with a diverse group of people

Strong supervisory, teambuilding, & leadership skills

Ability to thrive in a fast-paced team environment

Expert problem solver

Solid understanding of mobile apps

Ability to consistently & reliably work 30-40 hours a week

Ability to work regularly on weekends

Ability to travel between stores

Must be able to lift up to 50 lbs regularly throughout shift; must be able to remain standing or walking, including up & down stairs, during shift

Want to learn more? Lettuce show you the way!

As an Instacart Shift Lead you will drive Instacart's success inside our partner stores by coaching a team of personal shoppers, maintaining & improving in-store operations, & optimizing for efficiency. You will manage day-to-day & on-the-ground in partnership with Operations Leadership to deliver high quality orders for customers in an efficient manner.

Want to see a slice of life at Instacart? Checkout #tasteofinstacart on Instagram & LinkedIn

Instacart is committed to fostering a diverse work environment & proud to be an equal opportunity employer. As we highly value diversity in our current & future employees, we do not discriminate (including in our hiring & promotion practices) on the basis of race, religion, color, national origin, gender, gender expression , sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.