The Universal Agent is responsible for customers related queries. Provide basic Customer service. Uniiversal Agent is also responsible for providing first class support for non-technical inquiries and escalations coming from business customers.

Infosys Limited (formerly Infosys Technologies Limited) is an Indian multinational corporation that provides business consulting, information technology and outsourcing services. It has its headquarters in Bengaluru, Karnataka, India. Infosys is the second-largest Indian IT company by 2017 revenues and 596th largest public company in world in terms of revenue. On June 30, 2017, its market capitalisation was $34.33 billion. The credit rating of the company is A- (rating by Standard & Poor’s).

Infosys was established by 7 engineers in Pune, India with an initial capital of $250 in 1981. It was registered as Infosys Consultants Private Limited on July 2, 1981. In 1983, it relocated its office to Bengaluru, Karnataka, India.

Name Change: The company changed its name to Infosys Technologies Private Limited in April 1992 and to Infosys Technologies Limited when it became a public limited company in June 1992. It was later renamed to Infosys Limited in June 2011.