Your card number can be found on the back of your membership card. If your card number begins with CR0, please drop the CR from the beginning of your card number and ensure you include the number ‘0’ and not the letter ‘O’.

Postcode Tips
If our website does not recognise your current postcode as your password, our system may still recognise your previous postcode. Please contact customer service if you are still experiencing difficulty logging in.

Reset your password by entering your card number or email specified in your Cardholder profile. If your profile does not have an email address, please contact Customer Service. If this is your first time logging in, you can still use your card number. Your interim password is your postcode.

Email Address or Card Number*

Your card number can be found on the back of your membership card. If your card number begins with CR0, please drop the CR from the beginning of your card number and ensure you include the number '0' and not the letter 'O'.

Postcode Tips
If our website does not recognise your current postcode as your password, our system may still recognise your previous postcode. Please contact customer service if you are still experiencing difficulty logging in.

Buy two items & receive the third item free

Buy two Country Road items and receive the third (lowest priced item) for free at Country Road stores and countryroad.com.au from Wednesday 4th October 2017 for a limited time only, while stocks last. The free item must be the lowest priced item within the purchase. For online purchases, the offer will automatically be applied at checkout.

Women's Shoe Size Conversion

Please use the European sizes as a guide to help you decide which size to buy.

UK

US / Australia

Europe

-

5

35

3

5½

35½

3½

6

36

4

6½

37

4½

7

37½

5

7½

38

5½

8

38½

6

8½

39

6½

9

40

7

9½

40½

7½

10

41

8

10½

42

International delivery costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient.

Enjoy free delivery for all orders over AUD $100.For all orders under AUD $100 a flat AUD $10 delivery fee will be charged.

Unwashed, unworn and unused items in their original condition may be returned upon presentation of the original invoice within 14 days of order receipt.

Returns or exchanges of online purchases may be made in person or by post. Purchases made using Afterpay can be returned to PO Box 4140, Hoppers Crossing, VIC 3029 for a refund only. In store, any item purchased using Afterpay as tender may only be exchanged for product or a gift card to equal or lesser value.

For health reasons, there are no returns or exchanges on the purchase of underwear or earrings unless exhibiting a genuine manufacturing fault.

If you are returning or exchanging a faulty, damaged or incorrect item we will pay for the packaging and postage costs. However, we are unable to offer free delivery for ‘change of mind’ returns or exchanges.