Frequently Asked Questions

These are the most-asked questions to 1-800-FLOWERS.COM/FRUITBOUQUETS.COM's Sales & Service Specialists:

Is it safe to use my credit card online?

Yes; we never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, you will notice a key or lock icon at the bottom of your browser window.

1-800-FLOWERS.COM/FRUITBOUQUETS.COM does not rent or sell information they receive from web orders or e-mail registrations to third parties. For more information see our Privacy Policy.

Which credit cards or payment types are accepted?

Visa

MasterCard

Discover

American Express

Diners Club

JCB

Bill Me Later

PayPal

When will my credit card be charged?

We will attempt to secure authorization on your credit card at the point of purchase online. If there is a problem securing this authorization you will be notified on the spot and prompted to use another card. If we receive verification of sufficient funds, your order will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours.

What happens after I place an order?

When your order is placed on the web site, you will see a "Thank You" page, which will have an online order confirmation number on it. This is confirmation that your order has successfully been placed.

Your order is then sent over a secure connection to 1-800-FLOWERS.COM/FRUITBOUQUETS.COM. You will receive an email confirmation once your order has been received at 1-800-FLOWERS.COM/FRUITBOUQUETS.COM . If there are any problems with your order, one of our Sales & Service Specialists will contact you by phone or e-mail.

How do I check the status of my order?

Please remember that our normal delivery hours are 9:00 am to 7:00 pm in the recipient's time zone and sometimes the recipient is too busy or unable to call and say thank you immediately.

If you provided an email address, we will send you a confirmation as soon as we receive it from the driver.

If you still have questions, use your confirmation number to track your order online or call us at 1-800-468-1141.

How are shipping and delivery charges determined?

Our gifts are either hand arranged and delivered by a florist or shipped in a gift box.

The following service charges apply to delivery by florist

Merchandise Amount

Service Charge*

Up to $99.99

$14.99

$100.00 and Up

$17.99

* Weekend and holiday charges may apply.

For orders placed on 1-800-FLOWERS.COM/FRUITBOUQUETS.COM:

The following shipping charges apply to delivery from UPS or FedEx

Merchandise Amount

Total Shipping Charge*

Up to $14.99

$4.99

$15.00 to $29.98

$12.99

$29.99 to $49.98

$13.99

$49.99 to $79.99

$14.99

$80.00 to $99.99

$15.99

$100.00 to $149.99

$19.99

$150.00 to $249.99

$25.99

$250.00 to $349.99

$35.99

$350.00 and up

$45.99

*Weekend charges may apply

Items Requiring Special Handling
The following table lists additional charges that may be incurred for certain gifts which may require special handling. These will be automatically calculated and displayed after you select your date and ZIP code.

Shipping Method

Additional Shipping Charge
per Delivery Address

3rd Business Day

$6.99

2nd Business Day

$7.99

Next Business Day

$9.99

Saturday (where available)

Up to $19.99

For orders placed on FRUITBOUQUETS.COM:

Delivery by a Parcel Carrier

Low

High

Service Charge

$ -

$19.99

$6.99

$20.00

$29.99

$7.99

$30.00

$49.99

$9.99

$50.00

$59.99

$10.99

$60.00

$74.99

$13.99

$75.00

$99.99

$14.99

$100.00

$124.99

$17.99

$125.00

$149.99

$19.99

$150.00

$199.99

$21.99

$200.00

$23.99

Items Requiring Special Handling
The following table lists additional charges that may be incurred for certain gifts which may require special handling. These will be automatically calculated and displayed after you select your date and ZIP code.

Sales tax will be collected if your order is being delivered to Arizona, California, Colorado, Florida, Illinois, Massachusetts, Nevada, New Jersey, New Mexico, New York, Ohio, Oklahoma, Tennessee, Texas or Virginia.

Do you deliver to military installations?

Because of the perishable nature of our flowers and the security policies of many military installations, we're unable to deliver our flowers and gifts to military installations.

If you'd like to send thoughtful gifts to someone in the military, we recommend visiting Cheryl's and The Popcorn Factory, both in the 1-800-FLOWERS.COM/FRUITBOUQUETS.COM Family of Brands. Both of these sister brands can deliver their delicious treats to APO/FPO military bases around the world, and both feature a special collection of gifts which are ideal for military personnel you can select from.

When same-day delivery is requested for qualifying products, an expedited delivery surcharge of $5.95 is added to your order. For next day delivery, an expedited delivery surcharge of $3.95 per order is applied. When two-day or later delivery is requested for qualifying products, free shipping/no service charge applies, and there is no expedited delivery surcharge. Please see our 1800flowers.com Passport Membership program terms and conditions for additional details.

How can I make sure that I am recognized as a Passport member when I place my order?

To be recognized as a Passport member online, you must sign-in prior to completing your order. You may also utilize the Passport Program for your orders placed via the telephone; however, you will be required at the time you place your order, to provide proof of Membership enrollment. This will typically be the email address and credit card that you used to enroll in Passport membership.

How do I know which products qualify for Passport benefits?

Most products across the 1800flowers.com website qualify for Passport free shipping/no service charge benefits. When you choose your delivery date for each product ordered, the applicable shipping charges/service fees, or surcharges, and the amount will be shown. There is also no minimum purchase price requirement for your order(s).

When does my Passport membership expire?

To find your membership expiration date, click on "My Account" in the upper right hand corner on the www.1800flowers.com home page and sign in to your account. Next click on "Manage My Account" and scroll to select "My Passport Membership". This will bring you to "My Passport Profile" page where you will see both your membership end date and your membership renewal date.

How do I renew my Passport membership?

Your Passport membership is automatically renewed and billed to your credit card on file for successive one-year periods, at the then current rates and surcharges for the Passport Program. Prior to the automatic renewal and billing, we will notify you in advance (via the email you used at the time of enrollment) of (i) the pending renewal, (ii) the then current fees and charges applicable to the Passport Program, and (iii) where you may find more information about the Passport Program. We will also send you an additional email confirming your renewal.

How do I cancel my Passport membership?

Should you elect not to renew your Membership, you may cancel at any time prior to the renewal by emailing us at passportmembership@1800flowers.com and your credit card on file with us will not be charged. A confirmation email will be sent to you. If you email to cancel after your Membership has been renewed, your credit card will have been charged the then current paid annual membership fee for the Passport Program. However, you may request, and 1-800-Flowers may grant, a pro-rata refund within its sole discretion based upon the extent that you may have utilized the benefits of the Passport Program and the period of time remaining on your paid Membership.

Help Desk Articles

Browse these topics for more frequently-asked questions and information

SHIPPING AND DELIVERY INFORMATION

Delivery Methods

1-800-FLOWERS.COM/FRUITBOUQUETS.COM delivers gifts by a carrier such as UPS, FedEx, or the United States Postal Service.

Packaging Information

Gifts you send will be packaged as given below:

Delivery by a Parcel Carrier

Items shipped by a carrier, will come packaged in a box. Your complimentary card message will be included in a plastic sleeve affixed to the outside of the box:

The Federal Express and UPS shipping labels will have the following information.

The return address showing 1-800-FLOWERS.COM/FRUITBOUQUETS.COM as the shipper.

The 1-800-FLOWERS.COM/FRUITBOUQUETS.COM customer service phone number listed just below the return address.

The sender's order number and our product code for the selected gift.

The Federal Express or UPS tracking number.

Delivery Restrictions

Items shipped by a Carrier such as FedEx, UPS, or the US Postal Service cannot be delivered to Funeral Homes, Hospitals, or Rural Routes.

Due to many schools' security regulations, delivery to schools cannot be guaranteed.

Due to state regulations, we are unable to ship wine to/within certain states. Please read our FAQ's About Wine for further information.

Peak Holiday Times

The floral and gift business experiences an increased volume of orders during major holiday periods, such as Halloween, Thanksgiving, Christmas, Valentine's Day, and Mother's Day. While we ordinarily can guarantee delivery on the exact date you choose for delivery, the high volume of orders we handle during major holidays prevents us from guaranteeing delivery during those weeks. During these times, we may ask you during checkout to select alternate delivery dates in the event we cannot meet your originally requested date. Please keep this in mind when placing all your holiday orders.

During holiday periods, please make sure to read the Important Delivery Information posted throughout the Web site.

Local and state sales tax will be collected if your recipient's mailing address is in Arizona, California, Colorado, Florida, Illinois, Massachusetts, Nevada, New Jersey, New Mexico, New York, Ohio, Oklahoma, Tennessee, Texas or Virginia

Service Charges and Shipping Rates

Our gifts are either hand arranged and delivered by a florist or shipped in a gift box.

The following service charges apply to delivery by florist

Merchandise Amount*

Standard Local Florist Delivery

Guaranteed Delivery Today

Most Popular Delivery Dates for Mother's Day

Up to $99.99

$14.99

$2 Additional

Up to $10 Additional Surge Fee

$100.00 and up

$17.99

$2 Additional

Up to $10 Additional Surge Fee

*Service Rates are calculated based on the total merchandise price before discounts
* Weekend and holiday charges may apply.

For orders placed on 1-800-FLOWERS.COM/FRUITBOUQUETS.COM:

The following shipping charges apply to delivery from UPS or FedEx

Merchandize Total*

Standard Fresh Delivery

Guaranteed Rush Delivery

Guaranteed Saturday Delivery

Most Popular Delivery Dats for Mother's Day

Up to $14.99

$4.99

Up to $10 Additional

Up to $20 Additional

Up to $10 Additional Surge Fee

$15.00 to $79.99

$14.99

Up to $10 Additional

Up to $20 Additional

Up to $10 Additional Surge Fee

$80.00 to $99.99

$17.99

Up to $10 Additional

Up to $20 Additional

Up to $10 Additional Surge Fee

$100.00 to $149.99

$19.99

Up to $10 Additional

Up to $20 Additional

Up to $10 Additional Surge Fee

$150.00 to $249.99

$25.99

Up to $10 Additional

Up to $20 Additional

Up to $10 Additional Surge Fee

$250.00 to $349.99

$35.99

Up to $10 Additional

Up to $20 Additional

Up to $10 Additional Surge Fee

$350.00 and Up

$45.99

Up to $10 Additional

Up to $20 Additional

Up to $10 Additional Surge Fee

*Shipping rates are calculated based on the total merchandise price.
*Weekend charges may apply

Items Requiring Special Handling
The following table lists additional charges that may be incurred for certain gifts which may require special handling. These will be automatically calculated and displayed after you select your date and ZIP code.

Shipping Method

Additional Shipping Charge
per Delivery Address

3rd Business Day

$6.99

2nd Business Day

$7.99

Next Business Day

$9.99

Saturday (where available)

Up to $19.99

For orders placed on FRUITBOUQUETS.COM:

Delivery by a Parcel Carrier

Low

High

Service Charge

$ -

$19.99

$6.99

$20.00

$29.99

$7.99

$30.00

$49.99

$9.99

$50.00

$59.99

$10.99

$60.00

$74.99

$13.99

$75.00

$99.99

$14.99

$100.00

$124.99

$17.99

$125.00

$149.99

$19.99

$150.00

$199.99

$21.99

$200.00

$23.99

Items Requiring Special Handling
The following table lists additional charges that may be incurred for certain gifts which may require special handling. These will be automatically calculated and displayed after you select your date and ZIP code.

Shipping Method

Additional Shipping Charge
per Delivery Address

2nd Business Day

$9.99

Next Business Day

$19.99

Saturday (where available)

Up to $34.99

Promotion Codes

To use a promotion code, have the code ready as you proceed through checkout. On the Billing Page, enter the code carefully into the box that says "Promotion Code".

If you are redeeming an offer that requires that you enter both a promotion code and a membership number (such as a frequent flyer program), enter the promotion code in the box that says "Promotion Code" and your membership number in the box that says "Program ID".

Note that certain items are not eligible for promotion codes. These will be marked clearly "Promotion Codes are not valid for use on this product".

VIEWING AND CHANGING ORDERS

What Happens After You Place an Order

When your order is placed on the web site, you will see a "Thank You" page, which will have an online order confirmation number on it. This is confirmation that your order has successfully been placed. Your order is then sent over a secure connection to 1-800-FLOWERS.COM/FRUITBOUQUETS.COM. You will also receive an email confirmation once your order has been received at 1-800-FLOWERS.COM/FRUITBOUQUETS.COM. If there are any problems with your order, one of our customer service associates will contact you by phone or e-mail.

Order and Delivery E-Mail Confirmations

After your order is submitted, you will receive a series of e-mails with status of your order.

An Order Confirmation e-mail within one hour of your order, informing you that your order has been received

A Shipping Confirmation e-mail informing you that your gift has been shipping

A Delivery Confirmation e-mail informing you that your item has been received.

Be sure to enter a valid e-mail address when you provide your Billing Information to ensure that you receive these confirmations.

If you do not receive this message within one hour of placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us at 1-800-227-5387 to ensure that your order is being processed.

Order Tracking

Please remember that our normal delivery hours are 9:00 am to 7:00 pm in the recipient's time zone and sometimes the recipient is too busy or unable to call and say thank you immediately.

If you provided an email address, we will send you a confirmation as soon as we receive it from the driver.

If you still have questions, use your confirmation number to track your order online, or call us at 1-800-468-1141.

Cancelling an Order

If your order is presently en route, has already been shipped or is delivered, we are unable to cancel it.

If your order is scheduled for a future delivery date, we will do everything possible to comply with your request. Just give us a call at 1-800-468-1141.

Yes; we never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. We encrypt your information and send it over the Internet using SSL (secure socket layer) technology. When your browser is in secure mode, you will notice a key or lock icon at the bottom of your browser window.

1-800-FLOWERS.COM/FRUITBOUQUETS.COM does not rent or sell information they receive from web orders or e-mail registrations to third parties. For more information see our Privacy Policy.

We will attempt to secure authorization on your credit card at the point of purchase online. If there is a problem securing this authorization you will be notified on the spot and prompted to use another card. If we receive verification of sufficient funds, your order will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours.

When your order is placed on the web site, you will see a "Thank You" page, which will have an online order confirmation number on it. This is confirmation that your order has successfully been placed.

Your order is then sent over a secure connection to 1-800-FLOWERS.COM/FRUITBOUQUETS.COM. You will receive an email confirmation once your order has been received at 1-800-FLOWERS.COM/FRUITBOUQUETS.COM . If there are any problems with your order, one of our Sales & Service Specialists will contact you by phone or e-mail.

Our gifts are either hand arranged and delivered by a florist or shipped in a gift box.

The following service charges apply to delivery by florist

Merchandise Amount

Service Charge*

Up to $99.99

$14.99

$100.00 and Up

$17.99

* Weekend and holiday charges may apply.

For orders placed on 1-800-FLOWERS.COM/FRUITBOUQUETS.COM:

The following shipping charges apply to delivery from UPS or FedEx

Merchandise Amount

Total Shipping Charge*

Up to $14.99

$4.99

$15.00 to $29.98

$12.99

$29.99 to $49.98

$13.99

$49.99 to $79.99

$14.99

$80.00 to $99.99

$15.99

$100.00 to $149.99

$19.99

$150.00 to $249.99

$25.99

$250.00 to $349.99

$35.99

$350.00 and up

$45.99

*Weekend charges may apply

Items Requiring Special Handling
The following table lists additional charges that may be incurred for certain gifts which may require special handling. These will be automatically calculated and displayed after you select your date and ZIP code.

Shipping Method

Additional Shipping Charge
per Delivery Address

3rd Business Day

$6.99

2nd Business Day

$7.99

Next Business Day

$9.99

Saturday (where available)

Up to $19.99

For orders placed on FRUITBOUQUETS.COM:

Delivery by a Parcel Carrier

Low

High

Service Charge

$ -

$19.99

$6.99

$20.00

$29.99

$7.99

$30.00

$49.99

$9.99

$50.00

$59.99

$10.99

$60.00

$74.99

$13.99

$75.00

$99.99

$14.99

$100.00

$124.99

$17.99

$125.00

$149.99

$19.99

$150.00

$199.99

$21.99

$200.00

$23.99

Items Requiring Special Handling
The following table lists additional charges that may be incurred for certain gifts which may require special handling. These will be automatically calculated and displayed after you select your date and ZIP code.

Sales tax will be collected if your order is being delivered to Arizona, California, Colorado, Florida, Illinois, Massachusetts, Nevada, New Jersey, New Mexico, New York, Ohio, Oklahoma, Tennessee, Texas or Virginia.

Because of the perishable nature of our flowers and the security policies of many military installations, we're unable to deliver our flowers and gifts to military installations.

If you'd like to send thoughtful gifts to someone in the military, we recommend visiting Cheryl's and The Popcorn Factory, both in the 1-800-FLOWERS.COM/FRUITBOUQUETS.COM Family of Brands. Both of these sister brands can deliver their delicious treats to APO/FPO military bases around the world, and both feature a special collection of gifts which are ideal for military personnel you can select from.

When same-day delivery is requested for qualifying products, an expedited delivery surcharge of $5.95 is added to your order. For next day delivery, an expedited delivery surcharge of $3.95 per order is applied. When two-day or later delivery is requested for qualifying products, free shipping/no service charge applies, and there is no expedited delivery surcharge. Please see our 1800flowers.com Passport Membership program terms and conditions for additional details.

To be recognized as a Passport member online, you must sign-in prior to completing your order. You may also utilize the Passport Program for your orders placed via the telephone; however, you will be required at the time you place your order, to provide proof of Membership enrollment. This will typically be the email address and credit card that you used to enroll in Passport membership.

Most products across the 1800flowers.com website qualify for Passport free shipping/no service charge benefits. When you choose your delivery date for each product ordered, the applicable shipping charges/service fees, or surcharges, and the amount will be shown. There is also no minimum purchase price requirement for your order(s).

To find your membership expiration date, click on "My Account" in the upper right hand corner on the www.1800flowers.com home page and sign in to your account. Next click on "Manage My Account" and scroll to select "My Passport Membership". This will bring you to "My Passport Profile" page where you will see both your membership end date and your membership renewal date.

Your Passport membership is automatically renewed and billed to your credit card on file for successive one-year periods, at the then current rates and surcharges for the Passport Program. Prior to the automatic renewal and billing, we will notify you in advance (via the email you used at the time of enrollment) of (i) the pending renewal, (ii) the then current fees and charges applicable to the Passport Program, and (iii) where you may find more information about the Passport Program. We will also send you an additional email confirming your renewal.

Should you elect not to renew your Membership, you may cancel at any time prior to the renewal by emailing us at passportmembership@1800flowers.com and your credit card on file with us will not be charged. A confirmation email will be sent to you. If you email to cancel after your Membership has been renewed, your credit card will have been charged the then current paid annual membership fee for the Passport Program. However, you may request, and 1-800-Flowers may grant, a pro-rata refund within its sole discretion based upon the extent that you may have utilized the benefits of the Passport Program and the period of time remaining on your paid Membership.

Browse these topics for more frequently-asked questions and information

The floral and gift business experiences an increased volume of orders during major holiday periods, such as Halloween, Thanksgiving, Christmas, Valentine's Day, and Mother's Day. While we ordinarily can guarantee delivery on the exact date you choose for delivery, the high volume of orders we handle during major holidays prevents us from guaranteeing delivery during those weeks. During these times, we may ask you during checkout to select alternate delivery dates in the event we cannot meet your originally requested date. Please keep this in mind when placing all your holiday orders.

During holiday periods, please make sure to read the Important Delivery Information posted throughout the Web site.

Local and state sales tax will be collected if your recipient's mailing address is in Arizona, California, Colorado, Florida, Illinois, Massachusetts, Nevada, New Jersey, New Mexico, New York, Ohio, Oklahoma, Tennessee, Texas or Virginia

Our gifts are either hand arranged and delivered by a florist or shipped in a gift box.

The following service charges apply to delivery by florist

Merchandise Amount*

Standard Local Florist Delivery

Guaranteed Delivery Today

Most Popular Delivery Dates for Mother's Day

Up to $99.99

$14.99

$2 Additional

Up to $10 Additional Surge Fee

$100.00 and up

$17.99

$2 Additional

Up to $10 Additional Surge Fee

*Service Rates are calculated based on the total merchandise price before discounts
* Weekend and holiday charges may apply.

For orders placed on 1-800-FLOWERS.COM/FRUITBOUQUETS.COM:

The following shipping charges apply to delivery from UPS or FedEx

Merchandize Total*

Standard Fresh Delivery

Guaranteed Rush Delivery

Guaranteed Saturday Delivery

Most Popular Delivery Dats for Mother's Day

Up to $14.99

$4.99

Up to $10 Additional

Up to $20 Additional

Up to $10 Additional Surge Fee

$15.00 to $79.99

$14.99

Up to $10 Additional

Up to $20 Additional

Up to $10 Additional Surge Fee

$80.00 to $99.99

$17.99

Up to $10 Additional

Up to $20 Additional

Up to $10 Additional Surge Fee

$100.00 to $149.99

$19.99

Up to $10 Additional

Up to $20 Additional

Up to $10 Additional Surge Fee

$150.00 to $249.99

$25.99

Up to $10 Additional

Up to $20 Additional

Up to $10 Additional Surge Fee

$250.00 to $349.99

$35.99

Up to $10 Additional

Up to $20 Additional

Up to $10 Additional Surge Fee

$350.00 and Up

$45.99

Up to $10 Additional

Up to $20 Additional

Up to $10 Additional Surge Fee

*Shipping rates are calculated based on the total merchandise price.
*Weekend charges may apply

Items Requiring Special Handling
The following table lists additional charges that may be incurred for certain gifts which may require special handling. These will be automatically calculated and displayed after you select your date and ZIP code.

Shipping Method

Additional Shipping Charge
per Delivery Address

3rd Business Day

$6.99

2nd Business Day

$7.99

Next Business Day

$9.99

Saturday (where available)

Up to $19.99

For orders placed on FRUITBOUQUETS.COM:

Delivery by a Parcel Carrier

Low

High

Service Charge

$ -

$19.99

$6.99

$20.00

$29.99

$7.99

$30.00

$49.99

$9.99

$50.00

$59.99

$10.99

$60.00

$74.99

$13.99

$75.00

$99.99

$14.99

$100.00

$124.99

$17.99

$125.00

$149.99

$19.99

$150.00

$199.99

$21.99

$200.00

$23.99

Items Requiring Special Handling
The following table lists additional charges that may be incurred for certain gifts which may require special handling. These will be automatically calculated and displayed after you select your date and ZIP code.

To use a promotion code, have the code ready as you proceed through checkout. On the Billing Page, enter the code carefully into the box that says "Promotion Code".

If you are redeeming an offer that requires that you enter both a promotion code and a membership number (such as a frequent flyer program), enter the promotion code in the box that says "Promotion Code" and your membership number in the box that says "Program ID".

Note that certain items are not eligible for promotion codes. These will be marked clearly "Promotion Codes are not valid for use on this product".

When your order is placed on the web site, you will see a "Thank You" page, which will have an online order confirmation number on it. This is confirmation that your order has successfully been placed. Your order is then sent over a secure connection to 1-800-FLOWERS.COM/FRUITBOUQUETS.COM. You will also receive an email confirmation once your order has been received at 1-800-FLOWERS.COM/FRUITBOUQUETS.COM. If there are any problems with your order, one of our customer service associates will contact you by phone or e-mail.

After your order is submitted, you will receive a series of e-mails with status of your order.

An Order Confirmation e-mail within one hour of your order, informing you that your order has been received

A Shipping Confirmation e-mail informing you that your gift has been shipping

A Delivery Confirmation e-mail informing you that your item has been received.

Be sure to enter a valid e-mail address when you provide your Billing Information to ensure that you receive these confirmations.

If you do not receive this message within one hour of placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us at 1-800-227-5387 to ensure that your order is being processed.