and specialty flooring materials.
NICFI members attend the annual NICFI Convention in Dalton, Georgia, to increase their knowledge and update their skills. The Annual Convention includes updates on indicative field testing
procedures, tools, products and product defects. The NICFI is the only Non-Profit Association in the Flooring Industry with membership comprised solely of Certified Floor Covering Inspectors.

The acknowledged advantage of the impartial
third party inspection is that it saves time and goodwill for all concerned. We take time to develop consumer confidence during the inspection resulting in acceptance of the findings. The credibility
comes with F.C.I.S.-CA accurately in reported complaint that is not glossed over with boiler plate rhetoric.

TIMELINESSAll inspections will be performed in a timely manner and there will be immediate notification of any delays due to consumer constraints or any other
factors.

CONFIDENTIALITYInspections are held in the strict confidence of an inspector/client relationship and only the commissioning party may authorize release of any
information contained in such reports.

COSTThe affordable "Standard" inspection is thorough and complete with a written report and analysis either included or as
an addendum. The emphasis is on a quality inspection from both the manufacture and consumers viewpoint with a reasonable fee schedule.

CONVENIENTOur location between Venture and San Diego Counties gives us ready access to the entire

Southern California area with instant reports
when necessary.

CORRECTIONSF.C.I.S.-CA is equipped to correct most on-site repairable problems such as spots, installation, roll crush, etc.

EXPERT WITNESSOur unchallenged credentials and many hours of court time have served our clients well. Reports are written to fully defended in court if necessary.

INSTRUCTION/CONSULTATIONSeminars are available for retailers, sales representatives, claims personnel, or others with support material.

COURT
APPEARANCES

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ARBITRATION, MEDIGATION, DEPOSITION

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COURT READY INSPECTION & REPORTS

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STANDARD INSPECTION & REPORTS

* * *

ON-SITE CONSULTATION (with ASSIGNOR)

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OUT OF STATE INSPECTIONS

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INDEPENDENT LABORATORY TESTING& EVALUATIONS

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CONSULTATION TELECOMUNICATION

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GROUP SEMINARS

Most floor
covering wear problems are not due to an installation error or material defect. It is due to the wrong product picked to use in the wrong environment and, or with the wrong maintenance
program. Additional thought in the selection process can avoid a severe financial loss and disappointment. This crisis can appear in a very short period of
time. Preventing problems that are associated with wear can be fairly simple but it requires some effort and want to know today’s flooring products, their best use and
protocol for best care.

It is necessary
to:

Qualify the end
use and end user

Qualify the
product and its application

Establish
expectations and meet or exceed them.

Put the right
product in the right place and properly care for it so that appearance is maintained without problems or complaints.

Discover the
problems that can cause a flooring disaster

Learn proactive
strategies to prevent or mitigate potential problems.

Develop a
recovery plan to minimize downtime if a flooring
crisis occurs – avoiding at all costs

F.C.I.S.-CA is a recognized expert, in a specialized field of endeavor, who provides counsel to his clientele regarding matters
pertaining to his field of expertise. Some consultants may or may not be licensed. F.C.I.S.-CA is licensed and as a consultant, findings are "privileged communication" between the consultant and the
Attorney/client.

Once F.C.I.S.-CA consultant has been "designated as an expert"' in a legal matter, all of the consultants relative case files are
open to "discovery" by the opposing attorney.

F.C.I.S.-CA EXPERT WITNESS: JOB DESCRIPTION

F.C.I.S.-CA Physically investigates and reads available documentation pertaining to the conditions and situations that F.C.I.S.-CA
has been retained to evaluate.

F.C.I.S.-CA gather all necessary information in the form of, reports from others, photos, videotape, diagrams, plans and
specifications that are necessary to reach an accurate assessment of all conditions that F.C.I.S.-CA will be required to testify about.

F.C.I.S.-CA prepares all information so that it can be accurately organized and if required be transmitted to the retaining
attorney or the client.

F.C.I.S.-CA as needed educates the attorney/client regarding any and all aspects of your findings to ensure they have the most
accurate and current information available to property evaluate the matter at hand. It will be necessary to provide your findings to the attorney or client at intermittent periods during the
litigation process. This includes Deposition and Trial or arbitration testimony.

F.C.I.S.-CA is prepared to present your entire case file in an organized manner and provide your best testimony at deposition
(under oath) before one or more opposing Attorneys.

F.C.I.S.-CA provides testimony (under oath) and your complete case file at trial. It is critically important that you
are able to "paint a clear and concise picture" of the events, situations and conditions that you have observed during your investigation. It is your job to educate the judge and jury on the merits
of your position and explain why your theories are valid and credible.

F.C.I.S.-CA LISTED EXPERT QUALIFICATIONS INCLUDE:

Education

Certifications

Training and job history

Specific need for your area of expertise

F.C.I.S.-CA SKILLS REQUIRED INCLUDE:

The ability to speak intelligently, accurately, and succinctly in regard to any matter in your field of F.C.I.S.-CA
expertise. The ability to communicate, in writing, all of your opinions pertaining to your Findings. The ability to teach and educate your attorney and others in regard to your expertise and the
pertinent aspects of the case, so he may select the appropriate questions to ask that enables the him to reveal F.C.I.S.-CA expertise and create a clear and concise mental picture of the case
circumstances .

F.C.I.S.-CA displays confidence in ability, credibility and is stubborn enough not to be intimidated by attorneys during aggressive
direct and cross-examination.

F.C.I.S.-CA constantly works at developing and maintaining credibility prior to and during any F.C.I.S.-CA investigation,
deposition, trial or arbitration.

F.C.I.S.-CA expert/consultant plays an important role in litigation matters. F.C.I.S.-CA performs and the results of F.C.I.S.-CA
investigation provides the basis for legal strategy in any litigation.

LAWYERS LOOK FOR

Education and certification

Experience

Compatibility/Consultant/Attorney/Partnership

Specific knowledge or unique area of expertise

F.C.I.S.-CA JUSTIFICATION OF AMOUNT CHARGED

Education

Experience

Scarcity of other experts in your field of expertise

Prior experience - previous litigations

ROLE OF THE F.C.I.S.-CA EXPERT WITNESS:

F.C.I.S.-CA accesses the trior of facts to understand the evidence; or to determine responsibility or
fault.

F.C.I.S.-CA tells the truth that your evidence reveals.

F.C.I.S.-CA assists the trior of fact to understand scientific, technical or other specialized knowledge & evidence
to determine fault in regard to issues at hand, it F.C.I.S.-CA legal responsibility to reveal, in a truthful manner, all of the information that you are requested to provide.

F.C.I.S.-CA inspects, evaluates and determines the actual conditions both pro and con based on the facts as they are
discovered and any industry standards and practices that are applicable.

F.C.I.S.-CA evaluates all facts and conditions pertaining to the matter and advises the attorney/client of their
options for defending or filing of any plaintiff action.

F.C.I.S.-CA is typically prepared to develop extensive records consisting of written documents developed by
F.C.I.S.-CA and other parties pertinent to the case. This file will also contain physical evidence, photographs, videotape and tape recordings when applicable. The F.C.I.S.-CA
file is typically well organized to retrieve information for months or even years after the materials have been cataloged. F.C.I.S.-CA is certain to be questioned in regard to any relative document
written, any previous testimony provided, and in all probability F.C.I.S.-CA will be cross examined about any verbal opinions you have rendered that can be verified.

RULES TO FOLLOW:

F.C.I.S.-CA is professional dressed, "coat and tie is always worn at deposition or any court gathering".

F.C.I.S.-CA is completely prepared to present your opinions and evidence.

F.C.I.S.-CA always stays within the limits of your personal knowledge and area of expertise.

F.C.I.S.-CA studies the question before providing an answer.

F.C.I.S.-CA answers only questions that are asked, relatively without offering additional information.

F.C.I.S.-CA always is credible and truthful.

F.C.I.S.-CA does not argue with counsel.

TACTICS OF OPPOSING ATTORNEYS:

Discredit personally and/or devalue the consultants area of expertise.

Tries to point out lack of experience.

Tries to make it appear that the expert is not qualified.

Makes it appear that the consultant is attempting to represent yourself as an expert in too many areas of expertise.

Attempt to draw you into providing information about the case that is outside the scope of your expertise.

WHY BECOME AN EXPERT WITNESS:

Positives:

1. Prestige

2. Excellent income potential

3. Challenging work

Negatives:

1. Highly pressurized work demands and time frames.

2. Attempting to deal in an organized manner with law firms that are generally unprepared and disorganized.

3. Long drawn out cases, many cases will take from 2 to 3 years to resolve, if they don't go to trial.

4. Substantial initial cash outlay for equipment and additional staff that may not be covered by the amount of the initial
retainer.

5. Slow paying clients - be prepared to carry receivables from a minimum of 60 days to as long as 1 year. These receivables can
often exceed $100,000.00.

6. Mandatory attention to excruciating detail. If you don't have the personal ability or talented staff that can perform this
function you should not attempt to enter this area of endeavor.

METHODS OF LITIGATION:

Deposition - The process where by one or more attorneys are provided the opportunity to
question the F.C.I.S.-CA expert (under oath) and revue the entire case file. F.C.I.S.-CA is typically fully prepared to provide your best testimony at deposition because any
statements issued in deposition will become bound in a document that will encompass all of your findings and will be the benchmark for your testimony at time of trial

Mediation - a party selected jointly by plaintiff and defense that will work diligently with
both parties and assist the negotiations that will enable both parties to reach an agreeable settlement.

Arbitration - Plaintiff and defendant appear before a judge or a judge pro-tern (often a
practicing attorney who does not necessarily have experience in the subject matter of that case). There are two kinds of arbitration. Binding and
non-binding. In each case the arbitrator hears all of the evidence and reaches a decision. The decisions of non-binding arbitration is subject to appeal. Binding arbitration means the decision
is final and must be accepted by both parties.

Trial by Judge - All matters are tried before a single judge. Decisions in these matters are
subject to appeal. Many small claims court actions are tried before a Judge or Judge pro-tern.

Trail by Jury - Evidence is presented by plaintiff and defendant before a Judge and Jury. The
size of the jury can vary from 6 to 12 people. These decisions are subject to appeal in a higher court. The emotional and monetary rewards derived from the performance of expert services can be
extremely gratifying. If one has the people skills, is highly organized and motivated to become a success, the profession of providing expert witness services can be one of the most emotionally
rewarding and satisfying careers in the job market today. Just remember, F.C.I.S.-CA is not a mediocre expert.

COMMENTARY

THE PERFECT FLOOR

Quality of any type floor project depends on the type of material used, its intended environment, the installer’s education, his hands-on experience, passion for
perfection, needed time for completion, and knowledge of care conveyed to the end-user. The end of a Perfect Storm so-to-speak. Calm waters are not always encountered
throughout the process. The experienced installer requires complete control over job-site environment in order to perform his or her skills as a work of art. With time and
experience, the want-a-be expert installer must encounter some pit-falls during his demanding learning-curve. When the project falls short of perfect (beyond the specified product),
is when the floor must be subjectively evaluated as to being within or not, reasonable acceptability relating to industry standards if defined.

NOTE: Not all complaints fall within a particular written standard.

The complaint('s) are many times as many as the number of out-side objectors, or know-it-alls, who may have all
chimed-in with their (professional or unprofessional) opinions and experiences. This can be a major hump to get over, since the floor may be so near perfect, or nearest reasonable
acceptability. Well-done but not perfect projects can sometimes be deemed with overall quality and within standards. So, who is the one that finds a
reasonably-experienced, arbitrator/consultant-inspector type. The consumer may want to find an older local tradesmen or building contractor to privately find a solution to
any of the problems. The installer should want to look for a reference from another who may have exceptionable confidence in a professional
inspector/consultant. In some case, all four participants in meeting might seem to create a party for arguments, if this type of event is tried. A 3-party assignment given
to an outside expert must better be sold to the consumer first. A pre-conference interview might be needed for all to agree on the event and its cost & shared responsibility
going forward. Consultation between the two parties must be a pre-paid invitation for the qualified, experienced, un-biased, flooring-inspector to be present. There
are not many who I would trust to make that attendance, but there are a few. If he or she can be found first, it goes a long way to expediting the solution in an equitable
manner.

“Over-thinking”, complex, on-site evaluations, is what we all well consider the definition of a flooring inspector. Our
mental computer runs through possibilities formed by our experiences, and past analysis. Even some new ideas typicallysuccumb to being absurd in practical ways. We may even contact our piers or associates for any possible different
perspectives. Time ofthought spent composing the
reports seem to linger even after wetting the stamp. Unforeseen distractions can threaten “Under-thinking” to any assignment. Good inspectors, absorbed by thoughts of “Under-thinking” each
investigation, have the most integrity for their honest recorded evaluations.

QUOTES

Do what you feel in your heart to be right — for you'll be
criticized anyway. You'll be "damned if you do, and damned if you don't."

Understanding is a two-way street.

It isn't enough to talk about peace. One must believe in it.
And it isn't enough to believe in it. One must work at it.

We have to face the fact that either all of us are going to
die together or we are going to learn to live together and if we are to live together we have to talk.

To me who dreamed so much as a child, who made a dream world
in which I was the heroine of an unending story, the lives of people around me continued to have a certain storybook quality. I learned something which has stood me in good stead many times — The
most important thing in any relationship is not what you get but what you give.

Life was meant to be lived, and curiosity must be kept alive.
One must never, for whatever reason, turn his back on life.

I think, at a child's birth, if a mother could ask a fairy
godmother to endow it with the most useful gift, that gift would be curiosity.

When you cease to make a contribution, you begin to
die.

I think that somehow, we learn who we really are and then live
with that decision.

Friendship with oneself is all-important, because without it
one cannot be friends with anyone else in the world.

When will our consciences grow so tender that we will act to
prevent human misery rather than avenge it?

You get more joy out of the giving to others, and should put a
good deal of thought into the happiness you are able to give.

I think I have a good deal of my Uncle Theodore in me, because I could not, at any age, be content to take my place by the fireside and simply
look on.

It is not fair to ask of others what you are unwilling to do
yourself.

Up to a certain point it is good for us to know that there are
people in the world who will give us love and unquestioned loyalty to the limit of their ability. I doubt, however, if it is good for us to feel assured of this without the accompanying obligation of
having to justify this devotion by our behavior.

The most important thing in any relationship is not what you
get but what you give.

One's philosophy is not best expressed in words; it is
expressed in the choices one makes.In stopping to think through the meaning of
what I have learned, there is much that I believe intensely, much I am unsure of. In the long run, we shape our lives and we shape ourselves. The process never ends until we die. And, the
choices we make are ultimately our own responsibility.

One thing life has taught me: if you are interested, you never
have to look for new interests. They come to you.... All you need to do is to
be curious, receptive, eager for experience. And there's one strange thing: when you are genuinely interested in one thing, it will always lead to something else.

You gain strength, courage and confidence by every experience
in which you really stop to look fear in the face.You are able to say to
yourself, "I have lived through this horror. I can take the next thing that comes along." ... You must do the thing you think you cannot do.

A mature person is one who does not think only in absolutes,
who is able to be objective even when deeply stirred emotionally, who has learned that there is both good and bad in all people and all things, and who walks humbly and deals charitably with the
circumstances of life, knowing that in this world no one is all-knowing and therefore all of us need both love and charity.

Happiness is not a goal, it is a by-product.Paradoxically, the one sure way not to be happy is deliberately to map out a way of life in
which one would please oneself completely and exclusively.

It takes courage to love, but pain through love is the purifying fire which those who love generously know.We all know people who are so much afraid of pain that they shut themselves up like clams in a shell and, giving out nothing, receive nothing and therefore
shrink until life is a mere living death. (1 April 1939)

I was one of those who was very happy when the original prohibition amendment passed. I thought innocently that a law in this
country would automatically be complied with, and my own observation led me to feel rather ardently that the less strong liquor anyone consumed the better it was. During prohibition I observed
the law meticulously, but I came gradually to see that laws are only observed with the consent of the individuals concerned and a moral change still depends on the individual and not on the passage
of any law. (14 July 1939)

Little by little it dawned upon me that this law was not making people drink any less, but it was making hypocrites and law
breakers of a great number of people.It seemed to me best to go back to the old situation in which, if a man or woman drank to excess, they were
injuring themselves and their immediate family and friends and the act was a violation against their own sense of morality and no violation against the law of the land.

Will people ever be wise enough to refuse to follow bad leaders or to take away the freedom of other
people?

No writing has any real value which is not the expression of genuine thought and feeling.

When life is too easy for us, we must beware or we may not be ready to meet the blows which sooner or later come to everyone,
rich or poor.

I have a great belief in spiritual force, but I think we have to realize that spiritual force alone has to have material force
with it so long as we live in a material world. The two together make a strong combination.

Sometimes I wonder if we shall ever grow up in our politics and say definite things which mean something, or whether we shall
always go on using generalities to which everyone can subscribe, and which mean very little.

One should always sleep in all of one's guest beds, to make sure that they are comfortable.

I have never felt that anything really mattered but the satisfaction of knowing that you stood for the things
in which you believed and had done the very best you could.

Long ago, I made up my mind that when things were said involving only me, I would pay no attention to them, except when valid
criticism was carried by which I could profit.

One of the blessings of age is to learn not to part on a note of sharpness, to treasure the moments spent with those we love,
and to make them whenever possible good to remember, for time is short.

At all times, day by day, we have to continue fighting for freedom of religion, freedom of speech, and freedom from want — for
these are things that must be gained in peace as well as in war.

One of the best ways of enslaving a people is to keep them from
education... The second way of enslaving a people is to suppress the sources of information, not only by burning books but by controlling
all the other ways in which ideas are transmitted.

Only a man's character is the real criterion of worth.

I have never felt that anything really mattered but the satisfaction of knowing that you stood for the things in which you
believed and had done the very best you could.(8 November 1944)

I have waited a while before saying anything about the Un-American Activities Committee's current investigation of the Hollywood
film industry. I would not be very much surprised if some writers or actors or stagehands, or what not, were found to have Communist leanings, but I was surprised to find that, at the start of
the inquiry, some of the big producers were so chicken-hearted about speaking up for the freedom of their industry.
One thing is sure — none of the arts flourishes on censorship and repression. And by this time it should be evident that the American public is capable of doing its own
censoring.

The film industry is a great industry with infinite possibilities for good and bad. Its primary purpose is to entertain people.
On the side, it can do many other things. It can popularize certain ideals, it can make education palatable. But in the long run, the judge who decides whether what it does is good or bad is the man
or woman who attends the movies.In a democratic country I do not think the public will tolerate a removal of its right to decide what it thinks
of the ideas and performances of those who make the movie industry work.

What is going on in the Un-American Activities Committee worries me primarily because little people have become frightened and
we find ourselves living in the atmosphere of a police state, where people close doors before they state what they think or look over their shoulders apprehensively before they express an
opinion.
I have been one of those who have carried the fight for complete freedom of information in the United Nations. And while accepting the fact that some of our press, our radio commentators, our
prominent citizens and our movies may at times be blamed legitimately for things they have said and done, still I feel that the fundamental right of freedom of thought and expression is essential. If
you curtail what the other fellow says and does, you curtail what you yourself may say and do.In our country we must trust the people to hear and see both the good and the bad and to choose the good. The Un-American Activities Committee seems to me to be better for a police state
than for the USA.

The mobilization of world opinion and methods of negotiation should be developed and used by every nation in order to strengthen
the United Nations.Then if we are forced into war, it will be because there has been no way to prevent it through negotiation and the
mobilization of world opinion. In which case we should have the voluntary support of many nations, which is far better than the decision of one nation alone, or even of a few
nations.

This is a time for action — not for war, but for mobilization of every bit of peace machinery.It is also a time for facing the fact that you cannot use a weapon, even though it is the weapon that gives you greater strength than other nations, if it is so
destructive that it practically wipes out large areas of land and great numbers of innocent people.

If the use of leisure time is confined to looking at TV for a few extra hours every day, we will deteriorate as a
people.

The arts in every field — music, drama, sculpture, painting — we can learn to appreciate and enjoy. We need not be artists, but
we should be able to appreciate the work of artists.

If man is to be liberated to enjoy more leisure, he must also be prepared to enjoy this leisure fully and
creatively.For people to have more time to read, to take part in their civic obligations, to know more about how their government functions and
who their officials are might mean in a democracy a great improvement in the democratic processes. Let's begin, then, to think how we can prepare old and young for these new opportunities. Let's not
wait until they come upon us suddenly and we have a crisis that we will be ill prepared to meet.

In times past, the question usually asked by women was "How can we best help to defend our nation?" I cannot remember a time when the question on so many
people's lips was "How can we prevent war?"

There is a widespread understanding among the people of this nation, and probably among the people of the world, that there is no safety except through the prevention of war. For many
years war has been looked upon as almost inevitable in the solution of any question that has arisen between nations, and the nation that was strong enough to do so went about building up its defenses
and its power to attack. It felt that it could count on these two things for safety.

We face the future fortified with the lessons we have learned from the past. It is today that we must create the world of the future.Spinoza, I think, pointed out that we ourselves can make experience valuable
when, by imagination and reason, we turn it into foresight.

A consciousness of the fact that war means practically total destruction is the reason, I think, for the rising tide to prevent
what seems such a senseless procedure. I understand that it is perhaps difficult for some people, whose lives have been lived with a sense of the need for military development, to envisage the
possibility of being no longer needed. But the average citizen is beginning to think more and more of the need to develop machinery to settle difficulties in the world without destruction or the use
of atomic bombs.

We should begin in our own environment and in our own community as far as possible to build a peace-loving attitude and learn to
discipline ourselves to accept, in the small things of our lives, mediation and arbitration.As individuals, there is little that any of us can
do to prevent an accidental use of bombs in the hands of those who already have them. We can register, however, with our government a firm protest against granting the knowledge and the use of these
weapons to those who do not now have them.

As long as we are not actually destroyed, we can work to gain greater understanding of other peoples and to try to present to
the peoples of the world the values of our own beliefs.We can do this by demonstrating our conviction that human life is worth preserving and
that we are willing to help others to enjoy benefits of our civilization just as we have enjoyed it.

Human resources are the most valuable assets the world has. They are all needed desperately.

There never has been security.No man has ever known what he would meet
around the next corner; if life were predictable it would cease to be life, and be without flavor.

We must know what we think and speak out, even at the risk of unpopularity.In the final analysis, a democratic government represents the sum total of the courage and the integrity of its individuals. It cannot be better than they are. ... In the long run there is
no more exhilarating experience than to determine one's position, state it bravely and then act boldly.

What we must learn to do is to create unbreakable bonds between the sciences and the humanities. We cannot procrastinate. The
world of the future is in our making. Tomorrow is now.