Leadership

Leadership styles are continually evolving to incorporate new ways of thinking about employee satisfaction, motivation and performance. Find webinars and videos on the strategies, techniques and qualities that make an effective leader. By participating in this community you will gain insight into current leadership theories and how to optimize employee performance.

At the heart of any effective risk process are two common qualities of strong team work and open communication. This, supported by strong action and solution orientation enable the Risk Management function to carry out its mandate effectively. Risk Champions are central to this, and used well, they become the glue that can hold risk activities together.

Whether public or private, large or small, every fleet and business can use help in controlling costs. That's why more and more fleet operators are turning to telematics as an effective solution for managing their fleets within a limited budgets.

Register today to learn how you can lower operational expenses with GPS fleet tracking.

In 2011 Caterpillar’s North Little Rock, AR, facility, where earthmoving Motor Graders are produced, had a Recordable Injury Frequency (RIF) rate of 5.11 with 20 recordable injuries. Of 68 manufacturing facilities in the enterprise, this facility ranked number 65.

When the facility leadership committed to making a change, they started by listening closely to the front-line workforce – the employees closest to the job hazards – to understand what was motivating risky behaviors.

The discovery has fueled a transformational journey to safety accountability that drove the RIF rate down to 0.58 by the end of 2014. Now the facility is a safety performance benchmark for organizations inside and outside the Caterpillar enterprise.

You will learn:
•How to apply cultural assessment results to focus improvement efforts
•A formula for leveraging the skills and experience of employees to build proactive safety processes
•How to develop performance measures that reflect the presence of safety activities (not just the absence of incidents)
•Tools for increasing employee engagement and workplace positivity through effective recognition

Risk sources are more often identified and located not only in infrastructural or technological assets and tangible variables, but in Human Factor variables, Mental States and Decision Making. The interaction between Human Factors and tangible aspects of risk, highlights the need to focus closely into Human Factor as one of the main drivers for Risk Management, a "Change Driver" that comes first of all from the need to know how humans perform in challenging environments and in face of risks

In this webinar, Dr Wolfgang Mahr will explain the fundamental importance of one of the most significant phases of the BCM lifecycle – the Business Impact Analysis. Conducting a BIA is the information gathering stage, where business continuity practitioners are charged with understanding the business before developing strategies and plans that can be put in place to ensure its continuity. Critically important information needs to be unearthed and not one important aspect must be omitted or forgotten. This webinar will offer insights that will help business continuity practitioners better understand a company’s processes, resources and their interdependencies.

GPS vehicle tracking systems offer a powerful tool for improving efficiency to get the most out of your people and your vehicles. Register now for a 30-minute webinar to learn how improving fleet efficiency can be accomplished by:

Where fear of reprisal exists, safety improvement is doomed. Frontline employees will not engage in safety if they believe their input will lead only to discipline or other negative repercussions. Two years ago, five of Caterpillar's re-manufacturing facilities in Corinth, MS, tackled the "fear factor" that was impeding employee involvement in safety. Through the Zero-Incident Performance (ZIP™) Process, driven by frontline-employee solutions, the facilities have achieved tremendous improvement in morale, genuine engagement and leading indicator safety performance.

Learning Objectives:
•How to effectively manage safety across multiple work cells and facilities with unique cultures and approaches to discipline
•How to overcome a legacy of fear
•How to determine if fear of reprisal and punishment exists in your workplace
•How to get frontline employees engaged in reversing a “fear factor”

You already understand the process of risk management. The next step is to equip yourself to fully integrate business risk and opportunities for innovation into your organisation's corporate governance model.

ISO 31000 was published as a standard on the 13th of November 2009, and provides a standard on the implementation of risk management. A revised and harmonised ISO/IEC Guide 73 was published at the same time. The purpose of ISO 31000:2009 is to be applicable and adaptable for "any public, private or community enterprise, association, group or individual."[3] Accordingly, the general scope of ISO 31000 - as a family of risk management standards - is not developed for a particular industry group, management system or subject matter field in mind, rather to provide best practice structure and guidance to all operations concerned with risk management.

Ensuring supervisors are held accountable for safety is easy, making sure they have the tools to be successful is the hard part.

As organisations seek to achieve a culture of safety excellence, the influence and power of supervisors in the process cannot be overstated. Join Caterpillar Safety Services Asia Pacific Regional Manager Brett Haskins as he presents the second instalment of a four-part webinar series on supervisor development. Learn how providing the right safety training to your supervisors as part of an overall accountability strategy will help them perform their role in a quality way and deliver the safety outcomes you need to see results.

Join us to review the emerging risks for 2015 as executives facing an environment of unprecedented volatility: market conditions change rapidly and new risks continue to proliferate. To navigate the continually changing and complex risk environment,

In today’s economy, companies need to be highly focused on managing costs. Strategies involving far-flung suppliers with single-source, just-in-time contracts and outsourced manufacturing and assembly agreements are aimed at reducing costs and boosting the bottom line. This type of procurement strategy may increase profit margins, but it also significantly raises the risk and potential impact of an unexpected disruption in the supply chain. This is particularly true when little is known about key and critical suppliers and their business continuity plans.

The most recent port slowdown in the US had global ramifications. Eight months of failed labor talks with longshore workers have brought West Coast port congestion to a breaking point.

It is no wonder that the results from the most recent BCI/BSI Horizon Scan report showed that Supply chain disruption has risen by 11 places from 16th last year. As a global economy with so many interrelated processes, it is imperative that we evaluate and address third party risk with the utmost urgency in order to find a way to mitigate and manage them.

Approaches to addressing risk can vary greatly with what types of risk are considered acceptable along with the methods chosen to mitigate and minimize potential impacts. Assessing critical suppliers as well as those downstream Tier 2 and Tier 3 providers is a critical part of doing business in a globalized marketplace. Objective evidence of compliance, such as certification to international business continuity standards like ISO 22301, as well as updating supplier information on a regular basis is quickly becoming part of the initial screening process for choosing suppliers and maintaining a level of confidence and transparency.

Caterpillar’s formula for achieving operational excellence is driven by the Six Criteria for Safety Excellence, a four-step accountability model and tools to facilitate engagement-based safety management. Learn how these tools can be applied in any company to take good safety performance to great. Presenter Kevin Ellison led a cultural transformation at Southern California Edison’s Customer Service Business Unit before joining Caterpillar’s team of safety consultants. He will share his own experience and explain leadership’s role in successfully building commitment, accountability and involvement that drives operational and safety excellence.

Risk management is an increasingly important
business driver and stakeholders have become
much more concerned about risk. Risk may be a
driver of strategic decisions, it may be a cause of
uncertainty in the organisation or it may simply be
embedded in the activities of the organisation. An
enterprise-wide approach to risk management
enables an organisation to consider the potential
impact of all types of risks on all processes,
activities, stakeholders, products and services.
Implementing a comprehensive approach will
result in an organisation benefiting from what is
often referred to as the ‘upside of risk’.
The global financial crisis in 2008 demonstrated
the importance of adequate risk management.
Since that time, new risk management standards
have been published, including the international
standard, ISO 31000 ‘Risk management –
Principles and guidelines’. This guide draws
together these developments to provide a
structured approach to implementing enterprise
risk management (ERM)

There are many decisions when choosing a video conferencing solution. Free versus subscription? Cloud solution or not? What type of video system is best suited for your meeting rooms? Join Michael Helmbrecht, VP of Product Marketing, in this webinar where he will breakdown the top five considerations of video conferencing for 2015. Michael will also elaborate on the competitive landscape and which solutions best fit your company’s needs.

Follow us on Twitter @LifesizeHD and use the hashtag #AskLS to ask questions.

IRM is leading the debate on risk culture. Drawing upon the wealth of practical experience and expert knowledge across the institute, we have developed guidance for organisations wanting a greater understanding of their own risk culture and practical tools that can be applied to drive change.

As seen in the business press every day, embedding risk management into an organisation to the extent that it reliably makes a difference is a difficult task. To achieve this, boards must keep how to manage risks high on their agenda, and to continue asking themselves, whether they have the right culture, people and processes.

What do we mean by risk culture?

Risk culture is a term describing the values, beliefs, knowledge, attitudes and understanding about risk shared by a group of people with a common purpose, in particular the employees of an organisation. This applies to all organisations from private companies, public bodies, governments to not-for-profits.

What does a good risk culture look like?

An effective risk culture is one that enables and rewards individuals and groups for taking the right risks in an informed manner.

With over half of companies not feeling well enough prepared for an IT disaster according to recent research, Ian Daly of Plan B Disaster Recovery will be sharing his best practices on how to build a DR solution you can trust. In this webinar we’ll cover:

- What counts as an IT disaster?
- What are the common causes?
- How can you better prepare for an IT disaster?
- Testing – what should you be testing and how often?
- What level of reliability should you be striving to achieve?
- How to maintain trust in your disaster recovery solution

James McAlister has been developing and facilitating exercises for over 30 years. He was the lead author for the BCI Good Practice Guidelines 2013 Chapter 06: Validation, which focuses on exercising. The webinar will introduce an exercise model and simple techniques to enable participants to conduct their own effective exercises.

With business continuity planning covering everything from natural disasters to building infrastructure, resilient businesses will have thoroughly tested IT backup in place for their critical applications, such as failover connectivity and secondary datacentres.

But what happens if the resilience of the underlying IT is untested? Trends such as BYOD, Cloud and Mobility are creating new challenges for IT, particularly with maturing technology, where the risk to information security and business continuity could be high. New applications that have been integrated into existing systems can expose multiple points of failure as data is transferred in different formats between different systems.

In this webinar, Lucas and Mark will be discussing how to ensure that in today’s interconnected business, all unforeseen IT eventualities are mitigated before the crucial BCP test. Here’s how:

- Establish a strong Quality Assurance process that drives consistency across your organisation
- Regularly assess the overall quality of your IT systems to highlight any risks and potential points of failure
- Ensure that IT is central to all decisions involving the adoption of new technology across the organisation

This session is essential for not only understanding the practicalities of safeguarding the resiliency of your IT but also how to develop underlying controls to prevent new ways of working spiralling into business continuity failure.

What is the value of business continuity? That is a question those working in the profession often grapple with, certainly when attempting to justify its existence to top management. In the latest edition of the Business Continuity Institute's Working Paper Series, Dr Clifford Ferguson explores the issue of strategic value and offers a way forward by integrating business continuity into an organization’s strategic plan.

In today’s rapidly changing IT environment, implementing network solutions can be challenging as enterprise networks continue to evolve with the emergence of technologies such as mobility, virtualization, data center consolidation and cloud-based solutions. Added to this, IT is expected to take advantage of these technologies with limited budgets. Simply put, business wants more for less!

Address these challenges with help from Dell Network Consulting Services. Through this webinar you will understand how the next generation software driven network technologies such as SDN, NFV and Open Networking can be leveraged to achieve your business goals. We’ll also take you through a case study showcasing how Dell Network Consulting Services transformed a traditional data center into a Software Defined Data Center (SDDC) using Dell’s proven methodologies and by partnering with VMware NSX virtualization platform.

Every profession has tools fundamental to its trade, each of which needs to be reviewed and sharpened regularly to ensure they remain effective. The risk register, matrix and bow-tie are three such tools within risk management. This one-hour webinar will provide tips on how to optimise each of these critical risk tools and tailor them to your organisation.

WebRTC is a new technology that brings video-calling capabilities natively to the web browser, reducing friction for users who need access to such technology. Video conferencing in business is in transition from on-premise, device-based solutions to a hybrid, virtualized service. WebRTC is taking video conferencing by storm and transforming how video conferencing solutions are used across the globe.
In this webinar, you will learn what WebRTC is and what its capabilities are. We will cover five important aspects of deploying WebRTC as part of your video conferencing solution:

One of the most influential figures in the workplace is the front-line supervisor, who plays a pivotal role in determining what gets done, how it gets done and what gets ignored. Measuring supervisor safety performance, therefore, is critical to ensure the processes designed to build and sustain safety excellence are being completed in a quality way.

Drawing on practical research findings, Caterpillar Safety Services Senior Consultant for Australia, Brett Haskins, will explain the process of identifying measures that motivate supervisors to lead zero-incident performance on the front line.

Learning Objectives:
•Explore the measures that matter in a culture of safety excellence
•Understand the supervisor’s role in creating and sustaining safety excellence
•Identify the sources of feedback that drive excellent supervisor performance

Health plans push for their members to visit their primary care provider for a checkup. It improves health outcomes and reduces the medical spend from costs related to illness and disease. Like their members, health plans also need checkups that will identify the challenges to which they are increasingly exposed, such as issues around information security, revenue maximization, and staffing needs. In this webinar, we will discuss how to specifically deal with key issues related to each of these areas.

Great communication starts with great listening. And great listening starts with an inner listening called Mindfulness, a simple practice done 10-20 min. a day that makes an average communicator into a great one. Transform hollow interactions into engaged, dynamic relationships by being present and in the moment. Learn why successful organizations all over the world are bringing Mindfulness to the workplace. Developing inner awareness leads to productive relationship building, sharpening crucial skills in management, improving sales & operations at successful firms. Win the trust across the spectrum of those you communicate with, from clients to colleagues, employees to senior management, in every interaction.

You Will Learn:
1.What Mindfulness is & why it is useful in the business world.
2.How this simple practice enhances self-awareness, making one a potent & attentive listener.
3.How to be 100% in the present moment, focused, free of distractions.
4.A 5-phase process that leads to effective communication & deep trust, yielding sustainable professional & personal relationships.
5.How Mindfulness training has been embraced across industries, including health, financial services, technology, government, journalism, entertainment, social services, think tanks, law enforcement, the military & education. (Google, Apple, Aetna, Virgin, Madison Wisconsin Police Dept, Congress, & House of Commons.)

Can’t Miss Takeaway:
You will:
•Learn the daily practice of Mindfulness & how it delivers practical benefits.
•Have access to an audio guide to a daily Mindfulness practice.
•Receive a free on-line copy of George Kinder’s book, Transforming Suffering into Wisdom: Mindfulness & The Art of Inner Listening.

Who Should Attend?
Anyone who wishes to be more effective in their communication skills, with greater control, clearer focus, more patience, flexibility & skill, greater leadership & access to intuition, values, creativity, & managing stress & difficult emotions with poise.

Business requirements and technology trends are constantly on a change. Organizations are looking for partners who can provide solutions that are scalable and built on extensible architectures to support global needs with faster time-to-market and lower costs. Dell Application Development Maintenance and Support (ADMS) services cut across industries and verticals with expertise and capability in a host of technology platforms Microsoft, Java, Open source, Mainframe and other legacy platforms. We have partnered with niche players as well as leading vendors like Oracle, IBM and SAP in their database and platform solutions.

Attend this webinar to learn how Dell Application Development and Maintenance services can help build a scalable and growth-focussed enterprise.

Business continuity encompasses a loosely defined set of planning, preparatory and related activities which are intended to ensure that an organization's critical business functions will either continue to operate despite serious incidents or disasters that might otherwise have interrupted them, or will be recovered to an operational state within a reasonably short period. As such, business continuity includes three key elements: 1. Resilience: critical business functions and the supporting infrastructure are designed and engineered in such a way that they are materially unaffected by most disruptions, for example through the use of redundancy and spare capacity; 2. Recovery: arrangements are made to recover or restore critical and less critical business functions that fail for some reason. 3. Contingency: the organization establishes a generalized capability and readiness to cope effectively with whatever major incidents and disasters occur, including those that were not, and perhaps could not have been, foreseen. Contingency preparations constitute a last-resort response if resilience and recovery arrangements should prove inadequate in practice.

Root cause analysis (RCA) is a method of problem solving used for identifying the root causes of faults or problems. A factor is considered a root cause if removal thereof from the problem fault-sequence prevents the final undesirable event from recurring; whereas a causal factor is one that affects an event's outcome, but is not a root cause.

Reputational risk, often called reputation risk, is a risk of loss resulting from damages to a firm's reputation, in lost revenue; increased operating, capital or regulatory costs; or destruction of shareholder value, consequent to an adverse or potentially criminal event even if the company is not found guilty. Adverse events typically associated with reputation risk include ethics, safety, security, sustainability, quality, and innovation. Reputational risk can be a matter of corporate trust.

The focus of this programme is manifold and address the following issues: fostering the use of the tools of risk assessment and risk management in new fields of application such as policy making; providing a platform between the insurance community, the engineering and academic communities and policy makers to discuss risk issues; promoting the concept of the insurability of risks as the natural borderline between State legislation and the market economy; identifying new opportunities for insurers in the emerging sustainability concept in order to enlarge the field of insurable risks

In our modern society, computerized or digital control systems have been used to reliably automate many of the industrial operations that we take for granted, from the power plant to the automobiles we drive.

Insurance is the equitable transfer of the risk of a loss, from one entity to another in exchange for payment. It is a form of risk management primarily used to hedge against the risk of a contingent, uncertain loss. An insurer, or insurance carrier, is a company selling the insurance; the insured, or policyholder, is the person or entity buying the insurance policy. The amount of money to be charged for a certain amount of insurance coverage is called the premium. Risk management, the practice of appraising and controlling risk, has evolved as a discrete field of study and practice.