This morning we are at Combrook Near Compton Verney between Wellesbourne and Kineton in Warwickshire to remove a root kit virus called “Smart Fortress 2012” this is going to be a scam to take money for a so called antivirus that claims you have thousands of virus’s or registry issues – standard scare tactic should be removable by editing the registry and running a Malwarebytes Scan.

Update : This malware was more trouble to remove than the previous version we had to run system restore and choose a date earlier than when the virus arrived, followed by a check on the registry and a full Malwarebytes scan.

Further Update : it turns out this arrived via an email claiming to be a Federal Express missed delivery and the customer had opened an attachment

This morning we are at Wellesbourne in Warwickshire repairing a desktop computer that is running slow one issue that may occur here is that if the fan on the processor is pulling the air towards the heat-sink there will be a large deposit on it which will increase the heat and then the processor will shut down sections of the processor in case of failure. This one has a bit of a carpet on the processors heat sink but the main issue has been caused by some malware which we removed by editing the registry and running a Malwarebytes scan

Good Morning, Today we are with Employment Law Training in Wellesbourne, We are here because the new Wireless Kodak ESP7 all in one printer is giving problems with the scanner interface, we have updated the firmware and software to the latest versions available but are still having issues, To progress any further here we have had to raise a support ticket with Kodak (0870 2430270) unfortunately this also means we have to return another day after they have responded.

Good Morning, Today we are with a customer on Mountford Close in Wellesbourne, We are here to change over the customers broadband from Tiscali to BT Internet, and other computer maintenance such as updating their Antivirus to AVG 9.0 and running a Malware Scan and check the computer is running correctly..

This morning we are with a customer at Wasperton near Barford in Warwickshire, We are here because the customer has reported that there computer was running slow, On examination it was found that a number of Trojan Viruses had infected their computer system we removed these using Malwarebytes anti-malware software, edited the registry and ran a virus scan to check.

Good morning today we are with a customer at Wellesbourne in Warwickshire, We are here to keep there computer up to date, Upgrade antivirus Etc, as well as repair an issue with the email, the problem was an email stuck in the out box, and Track an intermittent issue on a Kodak Wireless Printer.

Good afternoon for our Last job today we are with a customers in Wellesbourne, We are here because the customer computer is not booting up and giving a “non-system disk or disk error replace and strike any key when ready” error to repair this we loaded the recovery console from CD and tried to read the drive this failed so we ran the recovery program this claimed to have fixed many faults and the drive was read able again. We rebooted the machine and all was fixed the customer has been told to back up any important or irreplaceable data like pictures in case the machine fails again.

For the next job today we are at Alfresco Design Associates Limited at Wellesbourne in Warwickshire, We are here because the customers machine has been intermittently rebooting, This appeared to be a thermal issue on the processor as it was reaching 67 degrees C, The computer was fixed by removing dust and carpet hair from the top of the processors heat sink and fan when retested the processor was only reaching 36 degrees C.

As a general rule Intel processors halve the speed of the processor as soon as the temperature goes above 50 degrees Celsius to compensate and try to reduce the heat so if your reading above 50 degrees Celsius check your Processor Fan and make sure its working and not clogged up.

Good morning today we are with Employment Law Training at their Wellesbourne office, We are here to update and check all the offices computers Antivirus and firewall and perform other Computer maintenance.