Applies to:

Primavera P6 Professional Project Management - Version 8.4.0.0 and laterPrimavera P6 Enterprise Project Portfolio Management - Version 8.4.0.0 and laterInformation in this document applies to any platform.

Symptoms

When attempting to login to P6, the following error occurs:

ERROR-----------------------AVAA0-3822-8

Or

Unable to Connect to the database.

When attempting to connect to the db using using the database configuration tool, the following error occurs: