Topic

Our customer has license of DCS (Digital Customer Service) & OIC (Oracle Integration Cloud). We have planned to create around 100 pages which is going to accessible by Employees (Not by end user) and we are going to embed this pages in Engagement Cloud (OEC) and all the data are going to load into DBCS.

Which VBCS application is suitable to achieve this use case either DCS or OIC?

Comment

As far as I know, both are using VBCS to build the application pages. So I don't find anything more in OIC. Conversely, in DCS you will have some reference application to kickstart the interaction with OEC application.

Yes both application using VBCS to build the pages. Which application is best to build the 100 employee's facing pages (Embedded in OEC), in order to consider the server load and any other dependencies?

If you are not going to be using Engagement Cloud objects in your app, and are simply wanting to expose data you have in DBCS on Engagement Cloud container pages then you can really use OIC for that. We have built DCS in VBCS to leverage the Engagement Cloud objects and our reference implementation and components are specifically for Engagement Cloud data and objects. Having said that, what is the relationship of these 100s of pages to Engagement Cloud, if any?

As per our customer requirements, they have around 150 different SR type. We have to get different data based on the SR type and stored in DBCS. This DBCS data need to show against the SR for the agents.

I want to know, where we can deploy this pages (100 agent facing pages & 150 customer facing pages). I hope it clear.

Our customer provided 150 + different services. Based on the service type, we have different custom objects which we extended something in OEC & DBCS. The agent who working on the Services in the OEC application, need to access the data which resides in DBCS. We have planned to build those pages in VBCS.

Take one example. Customer provided courier collection services. We have maintained the time slots in DBCS. The agent need to see the available slot from the slot table which is reside in DBCS.