Are you having unexpected issues or problems with your Electronic Draft Capture (EDC) transactions?

Before you call into Microsoft Dynamics Retail Technical Support, I would encourage you to contact your Acquiring Bank and TSYS to make sure that your Electronic Draft Capture (EDC) configuration is correct. This is typically the first step we in Technical Support will try. Having you contact the bank and processor first can frequently prevent you from having to open up a Support Request.

When you first signed up with your bank, you should have received a "Welcome Letter" that included a list of numbers to use for your EDC configuration. This sheet frequently referred to as a VAR sheet or a V-Sheet.

Occasionally, these numbers may change or update without notice at the bank or processor and sometimes within the register itself.

If you start to notice credit/debit card failures unexpectedly, it is always a good idea to contact your bank or processor and have them compare your numbers to theirs to make sure that everything matches up. This will also give your bank or processor an opportunity to make sure that everything else in the account is set up correctly.

It is very important to compare every character from the VAR sheet to the Configuration setup. The following are two examples of actual causes that we have seen in recent support requests: