Focused Customer Service: Customer Support EngineerArbor Networks

THIS JOB HAS EXPIRED

Focused Customer Service: Customer Support Engineer-ARB000298

OPCO Description
Arbor Networks is a leading provider of network security and monitoring solutions for global networks. Its customers include over 70 percent of the world?s ISPs and many large enterprises. Arbor solutions deliver best-in-class network security and visibility, along with the power to improve profitability by deploying differentiated, revenue-generating secure services. By employing flow-based and deep packet inspection (DPI) technologies, Arbor solutions measure and protect the entire network ? from the service provider core to the broadband edge.

Description

To apply, please go to: http://jobs.danaher.com/

JOB DUTIES AND RESPONSIBILITIES:

Responsibility

Arbor Networks is seeking senior customer service professionals to join our Global ATAC, (Arbor Technical Assistance Center). The Focused Customer Support Engineer is responsible for providing pre and post sales technical support to a select number of Arbor Networks' service provider and enterprise customers and partners worldwide. This is a more focused role where the support engineer will be providing personalized service to some of Arbor's top customers, developing a relationship, monitoring their deployments, and providing critical support.

Specific Duties and Responsibilities

The Focused Customer Support Engineer relies on experience and judgment to plan and perform a variety of complicated tasks in which a wide degree of creativity and latitude is necessary. Specifically, the Focused Customer Support Engineer is responsible for providing pre and post sales in-depth technical support to a small number of our top customers:

Troubleshooting, diagnosing and resolving technical customer issues associated with Arbor Networks' equipment either remotely or on-site at the customer site.

Handling and Resolving new customer cases via Support CRM System

Replicating issues and testing customer configurations in a lab environment,

Recreating, tracking, and verifying software defects in the field or under lab conditions reported by customers,

- Proactively remotely monitoring Arbor's equipment at the customer site via development of automated scripts,

Interfacing with other technical support personnel, engineering and product management to escalate and resolve issues.

Performing, as required, remote or on-site upgrade activities or investigations of reported problems,

This job is primarily performed in an office or lab environment, but may require work in production and engineering areas, or on-site at a customer's or partner's facility.

Special Tools Required

There are no special tools required for this job.

Safety Requirements

There are no safety requirements associated with the primary duties of this job. When performing additional duties in other areas of the company, any safety procedures for those areas apply.

To apply, please go to: http://jobs.danaher.com/

Danaher Overview
Danaher is a diversified technology leader that designs, manufactures, and markets innovative products and services to professional, medical, industrial, and commercial customers. Our portfolio of premier brands is among the most highly recognized in each of the markets we serve. Danaher?s portfolio is comprised of five reporting segments: Test & Measurement; Environmental; Life Sciences & Diagnostics; Dental; and Industrial Technologies. Driven by a foundation provided by the Danaher Business System, Danaher?s 48,000 associates serve customers in more than 125 countries and generated $13.2 billion of revenue in 2010.