FAQ: Having trouble registering/unlocking the Windows PC version of eWallet?

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IF you're having trouble finding where to input your eWallet registration, start HERE!

If you have entered your eWallet registration, but the program opens and says it is unregistered, there are a few different explanations and solutions:

Windows Vista and Windows 7

If eWallet becomes unregistered on your Windows Vista or Windows 7 PC, most often the reason is Windows preventing the registration form being fully saved.

To fix this problem:

Right-Click on your eWallet program shortcut.

Pick "Run As Administrator".

Register eWallet again.

Close eWallet and launch it normally to verify that it is now registered.

If you're using a registry cleaner, they have been known to remove eWallet's registration, unexpectedly causing your registered copy of eWallet to think that you are using an unregistered copy. If this happens often and you're re-entering your registration frequently, then your registry cleaner may be set to perform a scheduled cleaning. You should contact the registry cleaner's company directly for assistance in allowing eWallet's registry entries to persist through the cleaning.

Windows 8

If eWallet becomes unregistered on your Windows 8 PC, most often the reason is a bug in the Windows 8 Registry that causes eWallet to incessantly prompt for your registration. Typically with this problem, eWallet will remember that you have registered on your Windows 8 PC, but will forget once the PC is restarted.

To fix this problem:

Uninstall eWallet from your Windows PC.

Reboot your PC. *** DO NOT SKIP THIS STEP ***

Re-download and install the latest version of eWallet for your PC. Download Here.

After installation, right-click your eWallet program shortcut.

Select "Run as Administrator".

Register eWallet.

Close eWallet and launch it normally to verify that it is now registered.

For this to work all of these steps must be followed completely and in order.

Of course, if you continue to have problems with your eWallet registration, please feel free to contact us.

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