DNA Micro Outsourcing

Currently known as Drumbi, DNA Micro Outsourcing is a synergy of business, design and technology focused people working to transform the way people communicate. At its core is the belief that mobile devices, smartphones, mobile web, social media and location-based interactions have created a new metaphor for communications. Drumbi Philippines is passionate about building products that delight users and address consumer and business pain points. It allows teams to answer phone calls with significantly more customer information providing insights that will help agents better interact with callers.

Drumbi or DNA Micro Outsourcing essentially provides Valuable Caller Insights to help sales or telemarketing team possess all information they need to help close deals. It provides Context Behind a Call by delivering powerful data about callers. DNA Micro Outsourcing Philippines also provides Super Caller-ID which captures and delivers customer’s name, email address, even account number to allow agents to know prospective clients before they are connected. Insights included the device they are using, operating system, browser type, which help agent focus on helping customer. The software it provides is built for integration which means that it automatically turns calls into tickets.

Drumbi or DNA Micro Outsourcing believes that the consumer’s experience comes first hence solutions are built to delight them. It aims to be an enduring business partner. It can create opportunities for many in the ecosystem, through open systems, open source, open protocols, and active community advocacy. It maintains the highest level of work ethics and standards. It leads through example. Drumbi Philippines is aware of its environment, internal organization and external communities. It provides compensation based on merit, dedication and performance. It encourages open communications for participative management. It empowers its people to do what is right and it rewards and appreciates agility and innovation over adherence to process.