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Made a trip to Samlesbury Hall for christmas lunch whilst the in laws were visiting. Sat down to a three course set lunch menu at 2pm and asked for our drink orders immediately. After about 20 minutes we had not even seen another member of staff, asked our orders and had received no drinks. I actually ordered the families starter...
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Helpful?

Thank char987

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Sharon J, General Manager at Samlesbury Hall Restauant, responded to this review

Hi Char,
Thank you for your review - I think your feedback is much needed.
It's great to know the food is so good, and we will deal with the service accordingly (this is not acceptable at all) If you can please contact us at the Hall we would be delighted to welcome you back for a cream tea (on...
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I came with family for an afternoon that was purchased as a gift. Although the afternoon tea itself was ok we were fairly disappointed by the overall service. We wished to modify the booking from 2 to 3 people and tried without any success to phone from Thursday onwards (we visited on sunday). Finally got an answer on sunday morning...
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Helpful?

Thank ladybectoria

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Sharon J, General Manager at Samlesbury Hall Restauant, responded to this review

Dear Ladybectoria,
We are horrified to read that you didn't have a pleasant afternoon tea - we have discovered that one of our phone lines isn't working correctly and are still waiting for BT to sort this out for us.
Our afternoon tea standards should be as high as the rest of the food and we are mortified that we...
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We came here with 7 people as a nice place close to the motorway to meet. Beautiful surroundings and friendly staff when we arrived. It's a small menu but all good. The portions are not huge so don't come here if you are very hungry. Desserts in particular were very well presented. So everyone was happy with this place and...
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Helpful?

Thank John B

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Sharon J, General Manager at Samlesbury Hall Restauant, responded to this review

Hello
How nice to hear that you enjoyed our food.
Often, diners tell us that our portions are too big.. so we are not sure which 'small portion' you had
We are applauded for the use of white gloves ... it saves offering food with bare hands which some people find offensive and we pride ourselves on hot plates ......
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I'm sad to say we were very disappointed in our visit to this restaurant. We visited at lunch time for a sandwich and coffee and was directed to seating just outside the restaurant. None of the tables had been cleared and not one had a menu on. It took 10 minutes to get somebodies attention to ask for a menu...
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Hi Amy,
Thank you for your review - I am most upset to hear about your wait and the uncleared tables. Unfortunately we were so much busier than anticipated at the weekend, and this combined with lots of newer staff (we have lost a few of the team to university!) meant there was a bit of a wait.
Please do...
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Visited Samlesbury Hall with friends on 22/09/2016.
Toured the hall and grounds for an hour or so before settling down at a reserved table in the hall restaurant.
Lovely setting and a pleasant day out overall.
Between us we had Sunday roast(with all the trimmings) trout and hot pot x 2 followed by puddings made up of brownies with chocolate...
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Helpful?

2Thank Edward K

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Sharon J, General Manager at Samlesbury Hall Restauant, responded to this review

Thank you so much ... the trustees need to ensure that visitors are happy and that there is enough of an income to repair and maintain the Hall ... you have helped us fulfil those requirements... see you soon
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I went with a group of almost 60 for a tour of the hall including lunch. Providing food to a large group often results in a disappointing meal but this was really very good. A good home made soup, salmon cooked perfectly, a very creditable fruit crumble with a nut topping and all served hot. I loved the tour, the...
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The staff were very pleasant and helpful but all seemed inexperienced and lacked the attention to detail one would have expected at such a location. We had been informed that pre-booking was essential and the time given on the phone was confusing as upon arrival the restaurant was empty. We were told to wait while our table and food was...
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Helpful?

Thank JoGarrigan

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Sharon J, General Manager at Samlesbury Hall Restauant, responded to this review

Hello Jo
It's such a shame that you didn't enjoy your afternoon tea
We make a tremendous amount of these and are not sure why you find the food tasty but disappointing. As with most quality traditional afternoon teas white sliced bread with the crusts cut off is quite usual.
Like all other quality afternoon tea purveyors, we need to...
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On the whole we had excellent food, super swift and pleasant service and it was good value for money. The only complaint was from the four year old with us who said that the chips had no flavour. In fact he was quite right. They were very flavourless indeed. Possibly using the wrong variety of potato ?

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