Golden 1 is constantly evolving its technologies and incorporating new information systems to make our website as accessible as possible. Golden 1 provides universal access to banking services for members with disabilities. The following are enhanced services to meet our members’ needs.

Audio-Enabled ATMs

Audio-enabled ATMs are available at all Golden 1 ATM locations and allow visually impaired members to conduct ATM transactions privately, through a headset. Click here for a directory of audio-enabled ATMs or contact our Member Service Contact Center at 1-877-GOLDEN 1 (1-877-465-3361).

Telecommunications Devices for the Deaf (TDD)

Golden 1’s Member Service Contact Center is equipped with Telecommunications Devices for our hearing-impaired members. The TDD line can be reached during regular Member Service Contact Center hours at (916) 363-7407.

Relay Calls

California Relay Service (CRS) can be used to communicate by telephone. A specially trained Communications Assistant (CA) canrelay a call from or to a TTY including Voice Carry Over (VCO) and Hearing Carry Over (HCO), computer, webcam, or videophone. Dial 711 to reach the CRS.

Viewing Golden1.com with Adobe Acrobat® Reader®

Some of Golden 1’s content is available to view in Adobe® Reader®, which is equipped with Read Out Loud Text to Speech Tool (TTS). This tool reads text contained within a document window, allowing our visually impaired members to navigate applications and other documents. For more information on how to use this feature, click here.

Website and Mobile Application Accessibility

At Golden 1 Credit Union (“Golden 1”), we are committed to complying with the Americans with Disabilities Act of 1990 by ensuring that individuals with disabilities can access the goods, services, facilities, privileges, advantages, and accommodations offered by Golden 1 through its website, www.golden1.com, and its mobile applications.

If you are having any technical difficulties accessing Golden 1’s website (www.golden1.com) or mobile applications, please contact our Member Service Contact Center at
1-877-GOLDEN 1 (1-877-465-3361) or email us at memberservice@golden1.com for assistance.

Golden 1 welcomes your feedback on how accessibility of its website and mobile applications can be improved. If you are interested in providing feedback on accessibility, please contact us at
1-877-GOLDEN 1 (1-877-465-3361) or memberservice@golden1.com.