Peter Byrne, from South Amboy, New Jersey, says he reached out to
Sony PlayStation because the PS4 controller didn't quite
work for him. You see, the PlayStation 4's controller has a
massive touchpad right in the center, which is often used to
pause games or perform specific actions. The problem was, due to
the way Byrne held the controller, he'd often hit the center
touchpad and it'd pause the game.

Byrne emailed Sony, and he soon got a response from Alex Nawabi,
an employee with Sony PlayStation's retail marketing operations
department. Nawabi said he would help him out, but Byrne didn't
know the extent to which Nawabi would help until he got a letter
in the mail.

Byrne posted Nawabi's letter to Facebook on March 31, which you
can read below:

Facebook

The TL;DR version of this letter: After 10+ hours of labor and
many revisions, Nawabi built a custom PlayStation 4 controller
just for Byrne. It's similar to the regular controller but the
touchpad is disabled and a new button was placed on the back to
replace the touchpad's functionality.

Byrne said he received the first custom PS4 controller earlier
this week. Nawabi also built Byrne a second modified game
controller in case anything happens to the first one (pictured
below).

Facebook

We've reached out to Sony PlayStation to see if this custom
controller is something the company would consider marketing to
people with disabilities, but the company was not immediately
available to comment. Still, we applaud this PlayStation's
employees actions, for showing compassion and providing excellent
customer service.