The software is available as a mobile app on Android and iOS devices. SmartSearch provides support via telephone and offers in-person training as well as webinars and email support. A concierge support service is also available.

Have used SmartSearch in our business for years and as a user and administrator for the past 3 years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love the people at SmartSearch. Would like to see better eye candy (user interface simplicity), better reporting and formatting, telephony integration, better API capabilities, and mobile applications for time reporting.

Pros

SmartSearch has alot of functionality, great customer support, always willing to look at new features, a lot of independent study capabilities built into the application. Our recruiters are using the hiring and onboarding functions daily. Sales is using a small percentage of the CRM capabilities. Love integration to email, text, but no phone recording capability is limiting

Cons

Smart Search is not easy to navigate, and we hear this from our users and users in other companies. It does have an strong online training tool, but most people don't have time to learn this way. Most people like visual instruction, which can easily be documented for the way we use the product. Report writing is less than simple and difficult to set up. Reports do not format well. Lacks telephony integration, which is pretty common in almost all CRM products these days.

Amazing.

Ease-of-use

Functionality

Product Quality

Customer Support

N/A

Pros

I just recently started using smart search and I can't possibly figure out WHY I didn't use it before. It's so easy to use and helps me get my work done ten times faster than I normally would without it.

Owner ITech Recruiting LLC

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've used several other talent/recruiting systems, both vendor supplied and custom built and this is the best one I've seen.

Pros

Very easy to learn; functions are intuitive; excellent support; easy to get tech support people on the phone, including the CTO; very responsive to suggestions for enhancements and tweaks; good problem tracking capability; always enhancing and improving.

Cons

Could do a better job of communicating functional changes. Also, I use a very small percentage of the functionality so a mini version with less on the screens would probably work for me. And since it has a lot of formatting and customizing features, perhaps that is even currently possible but I haven't brought up the issue, but now that I thought of it i will do so.

10+ years I have used SmartSearch

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you need a great applicant tracking system that was built for applicant tracking and candidate rating/search, plus some limited accounting capabilities and online timecards that upload to accounting software, this is a great system. If you need a full GL accounting system and not so much an applicant tracking system, this isn't for you.

Pros

Highly customize-able, versatile, EEOC compliance built in, job portal, some limited accounting capabilities too. Personable staff, most with long-tenure. Responsive to needs and even suggestions to incorporate into their core product at no cost. One of the largest 2 staffing firms in the world wanted to buy them multiple times. You can easily set up automated tasks at any step of the hiring process, which is awesome to help control how your staff uses the system and to ensure that they don't forget important things for their customers. I've used their system for over 10 years and I've never even thought of leaving due to need for something they don't have. And I'm a bit of a perfectionist.

Cons

Some reporting needs are difficult to achieve on your own with their built in reports. It's almost like both too many options and some important options aren't there. But they are generally willing to help pull the information for you from the back-end.

SmartSearch continues to build value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The people at SmartSearch makes this solution appropriate for our business. When we have questions, they help us immediately. They couldn't be more friendly or accommodating.

Pros

The user interface had been continually improved and over the past 18 months there have been a number of enhancements, which have greatly benefited our staff. Highly recommend doing a refresh with sales to ensure your are familiar with new features/functionality. We found several golden nuggets by going through this process. Custom software development has been a great value.

Cons

Setting up reports is not as easy as we would like to see, but recent enhancements have greatly improved the reporting tools.

SmartSearch is definitey user friendly!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use and functionality. SmartSearch can be tailored to the user needs and allows for the creation of unique fields required by a client.

Cons

The most challenging things about SmartSearch is the creation of ad hoc reports that are not found in the reporting area of the platform. The frequency for the need for such unique reports is minimal and contacting SmartSearch tech support for assistance has produced excellent results!

Best Customer Service in the Industry

Ease-of-use

Functionality

Product Quality

Customer Support

N/A

SmartSearch is designed with the recruiter in mind. While reporting and process compliance are important (and the tool does this very well) in my mind the most important function is to help you find more candidates faster and manage your relationships, which SmartSearch does wonderfully. And the customer service is hands-down the best I have experienced across all the ATS/CRM platforms I have worked with.

Pros

Very flexible and customizable
Excellent customer service
Designed around how a recruiter thinks and needs to use the tool

Cons

Really the only negative for me is that the tool is so flexible it can become overwhelming on what you can do with it. This is ultimately a good thing, but you need to invest your time to understand the capabilities and how you can use them all.

Outstanding

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There are many players in the ATS space these days. Few if any have the experience that SmartSearch does. We've found that many make claims that are unsubstantiated by their product. At the end of the day, we believe SmartSearch is the best product on the market.

Pros

SmartSearch is a full featured, end to end recruiting software package that will efficiently manage an operation regardless of size. As. Tool, SmartSearch creates workflow and order in an operation and that translates into more orders, more submits, more interviews, more placements, and more gross profit.

Cons

The only con is the other side of a strength. SmartSearch has been built with many options. You can configure SmartSearch in several ways. You will have to invest the time to configure each element of SmartSearch the way you'd like it to function in your operation. This will require advance planning on the part of the end user.

Solid ATS Package

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Support

We have used SmartSearch since 1996, and have used some form of the product ever since. Technical support has always been outstanding. Training has been great. We really could not have asked for a better business partner. We have been approached by numerous vendors for years with different ATS packages and none made us consider moving away from SmartSearch.

Pros

Solid reliable product. Company is always working to add features and update the product to keep up with the changing requirements of the staffing world. Like the overall interface. The dashboard is customizable and really let's you look at the key indicators you want to see.
The search capabilities are second to none. The basic system is fairly intuitive so bringing on new recruiters and getting them up to speed is not a big issue.

Cons

Some of the features and reporting are not what we need and the report designer is not user friendly.

Review Source: Capterra

Vishwanath from Crystal Communication

March 2018

March 2018

SmartSearch is human resource management solution for any type businesses.

Ease-of-use

Functionality

Product Quality

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Pros

I most like it as as advanced search, auto-screening of applicants, custom application forms, resume parsing, and social recruitment tools.

Cons

Not much more on SmartSearch. I feel just as it could be cleaner and more watcher benevolent (better colors, layout).

Review Source: Capterra

November 2017

November 2017

Easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Support

Pros

The text messaging feature is great! It makes it easier to get a hold of candidates, seeing how most people prefer to text these days.

Cons

It needs an easier way to find "duplicate" records in the system. When searching for a common name in the system, it could come up with hundreds of records. If I only have a name and no other information, this system makes it hard to identify the right one.

Any / all updates to the software are driven by customer demand. We take a holistic view of all requests and prioritize them by the level of urgency from our clients, as a whole, which keeps costs down for our clients.

Michelle from PeopleAxiom

April 2015

April 2015

Great product and WONDERFUL service!

Ease-of-use

Product Quality

Customer Support

Ease-of-use

Usability

Product Quality

Quality

Support

The product is great - flexible, customizable, easy to use for sure. What makes it even better is that the people behind it are there for their customers. I've had nothing but great experiences from the initial sale contact to finalizing our implementation to follow up and questions. Just a first class organization with people who really care about their customers and want to deliver a top-notch product!

SmartSearch is effeciency

Ease-of-use

Product Quality

Customer Support

Ease-of-use

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Product Quality

Quality

Support

An outstanding product with outstanding support.

Pros

Prior to SmartSearch we did our candidate retention and correspondence in Access database. It was cumbersome, did not perform searches and our fields did not interrelate.
When we introduced SmartSearch into our recruiting process we improved our effeciency tremendously. We can search, store, coordinate, and look up information on clients or candidates. When we talk to candidates or clients, we know what has been said or written and we look very professional because we have correct information.
In addition, the support offered by SmartSearch is quick and accurate. There are webinars, skilled technicians that know the product and have the answers immediately. We are happy we made the investment.

Cons

Really, nothing. If there are concerns, SmartSearch support fixes the problem or incorporates our request in the next version.

Review Source: Capterra

Mary Ellen from Liberty Solutions, Inc

June 2012

June 2012

Smartsearch, the logical choice--again and again.

Ease-of-use

Product Quality

Customer Support

Ease-of-use

Usability

Product Quality

Quality

Support

I've been in the position several times at different companies where I've had to select applicant tracking software, based on fit. Each time, I review the marketplace to see what is available, investigate the top contenders, match features to cost and every single time, Smartsearch has been the choice. I've been the implementation project sponsor and managed the adoption process. Note: It is ALWAYS easier to manage change among professionals if there is a quality solution that positively impacts efficiency attached. Smartsearch is that solution.

I'm excited to recommend the software and the team behind/beside it.

Feel free to reach out to me personally at Mary Ellen Mesi on linkedin with any specific questions you may have or detail you'd like. I am a raving fan, for sure.

Pros

Reasons I keep coming back to Smartsearch include excellent support from the top down, quick response when there is a question, capabilities that far exceed any other tool in its class, cost that is reasonable and the ability to customize easily--increasing the user's reach and effectiveness while maintaining a personal touch. The staff is quick to respond to helpdesk tickets, the programmers are open to suggestions and the upgrade schedule is quite aggressive--they are always adding new features, the latest including social network tie-ins.

Cons

The new apps for iPhone and Droid are lacking slightly in the Smartsearch 'sizzle' that comes with the standard on-line version, but I'm certain that improvements will be on the way. Also, the Outlook toolbar, which is a solid add-in was designed specifically for PC's, so Mac users are out of luck with that one feature.

Review Source: Capterra

Bill from Kineticom

November 2010

November 2010

It's a great offering - incredible team behind it!

Ease-of-use

Product Quality

Customer Support

Ease-of-use

Usability

Product Quality

Quality

Support

Very Good Experience in or first 6+ months, looking forward to tapping in to all that it offers our team and business.

Pros

Excellent team behind SmartSearch - Recruiters love the new tools and features! Happy with our decision to roll to APS as key partner.

Cons

Implemenetation - fairly smooth but still required lots of data clean up

Review Source: Capterra

David from Principal Technical Services, Inc.

April 2009

April 2009

The most versatile, customizable, and integrated ATS product on the market.

Ease-of-use

Product Quality

Customer Support

Ease-of-use

Usability

Product Quality

Quality

Support

The most versatile, customizable, and integrated ATS product on the market.

Pros

As close to a custom ATS without the cost of customization. Support is by far the best I have had from software companies.

Cons

They have exceeded all my expectations.

Review Source: Capterra

Leigh from Belcan

November 2008

November 2008

SmartSearch receives my highest recommendation. It is, quite simply, the best tool on the market.

Ease-of-use

Product Quality

Customer Support

Ease-of-use

Usability

Product Quality

Quality

Support

SmartSearch receives my highest recommendation. It is, quite simply, the best tool on the market. It assists us in every area of our business, from applicant and job order tracking to customer relationship management to online time and subvendor management. The APS team and their SmartSearch product have earned our loyalty.

Pros

SmartSearch has a great "out of the box" product and provides enough customization capabilities to keep our users and customers happy. It's easy to use and our team members love it. The search speed is unsurpassed. We use it for both technical resume word searches and clerical and light industrial application searches, and it provides us with information very quickly. The only limitation to its speed is the traffic on the Internet.

SmartSearch is reliable. The system is always "up," and our data is secure. We have brough multiple divisions on the system, and the data migrations have gone off without a proverbial hitch.

When I email or call the support team, they find answers. In addition, they listen when we request improvements and incorporate our needs into future releases.

In addition, we appreciate that SmartSearch has maintained their focus on the staffing industry. Many competitive products have come and gone, but SmartSearch is still here doing a great job.

Cons

In recent releases, SmartSearch has addresses their known weaknesses. They have provided an ad-hoc reporting function which has assisted us in generating customized customer-specific reports in a timely manner. They also now provided training content which was not available in previous releases.

Review Source: Capterra

Robin from Omnikron Systems Inc.

November 2008

November 2008

Good software, great team from Sales, to Training, to Tech Support, to Development for new features

Ease-of-use

Product Quality

Customer Support

Ease-of-use

Usability

Product Quality

Quality

Support

Good software, great team from Sales, to Training, to Tech Support, to Development for new features

Pros

Easy to use and they are regularly adding nice new features

Cons

Still waiting for a good interface between SS and Quickbooks

Review Source: Capterra

Linda from Tekwork, Inc.

September 2008

September 2008

Good product with more potential than we have even been able to use as yet.

Ease-of-use

Product Quality

Customer Support

Ease-of-use

Usability

Product Quality

Quality

Support

Good product with more potential than we have even been able to use as yet.

Pros

Constantly improving!
Integration w/Monster and CareerBuilder

Cons

Duplication of candidates when pulling in from Monster and/or CareerBuilder. Extra step of having to combine and delete one record. Merging to most recent info is still not smooth.

Review Source: Capterra

Margie from Casino Arizona

September 2008

September 2008

I highly recommend this product, especially if you are a company under 3000 employees.

Ease-of-use

Product Quality

Customer Support

Ease-of-use

Usability

Product Quality

Quality

Support

I highly recommend this product, especially if you are a company under 3000 employees where cost is an issue and HR has limited staff.

Pros

The customer service, from sales to tech support has been terrific; especially when it came to dealing with customization issues.

The cost comparison between this service and what others have proposed, for the same product, is phenomenal.

We have never experienced a crash or loss of data of any type.

It allows me to work from home when necesssary!

Cons

Most training is done on a "remote" basis; never on-site.

Review Source: Capterra

Michael from Systems Integration Solutions, Inc.

September 2008

September 2008

We recently successfully completed the conversion and upgrade to the current Web Enabled version.

Ease-of-use

Product Quality

Customer Support

Ease-of-use

Usability

Product Quality

Quality

Support

We recently successfully completed the conversion and upgrade to the current Web Enabled version. We are extremely pleased with this version of SmartSearch and very impressed APS team efforts prior to, during and after the conversion:

The Training Team provides a level of training and orientation that allows our users to be functional on the test database after only 2 3 hours of training.

The Technical Team did a super job of converting our production data and creating a test database to allow us to learn the system functionalities and validate the integrity of our production data.

We sent a snapshot of our latest production database on a Friday evening and the new production database was ready for our IT team and users to validate on Saturday afternoon.

Our production data was intact and a majority of the over 300 queries and reports executed successfully and very a few required limited modification.

Pros

Cons

I fully recommend SmartSearch.

Ease-of-use

Product Quality

Customer Support

Ease-of-use

Usability

Product Quality

Quality

Support

I fully recommend SmartSearch.

Pros

SmartSearch has been the most valuable addition to our business. It is well designed, the support is excellent and they have the ability to predict needs we didn't realize we needed with each software upgrade. This is a product rich in valuable features.

Cons

I have no complaints about this software. As soon as I list a complaint, their developers create a solution for me.

Review Source: Capterra

Dan from eStaff LLC

September 2008

September 2008

I recommend SmartSearch to anyone involved in the recruiting process.

Ease-of-use

Product Quality

Customer Support

Ease-of-use

Usability

Product Quality

Quality

Support

I recommend SmartSearch to anyone involved in the recruiting process. The product supports client, contact, and candidate tracking. It also features an easy to implement job board that integrates with your web site. The licensing is very flexible and cost effective and minimal training is required. Data conversion is straightforward when handled by the SmartSearch support team.

Pros

SmartSearch is the easiest to use, full featured, and cost effective candidate and client contact tracking system that I have ever used.

Cons

The product is very good.

Review Source: Capterra

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