Month: December 2017

Now that you are in the thick of it, be certain what they need your company and that you’re listening to your clients. To some, the notion of consumers making a company — especially a big business — change in…

The objective is not to have more than your share. 1 way to capture the growth possible through every learning event is to listen to the underlying message when they’re telling you what they want your product/service makes them feel…

Favorable customer service experiences can inspire emotional responses toward a company like trust, loyalty, and gratitude. Through word-of-mouth, every client has the potential to be a new advocate and bring more business to you. Attempt to make a “customer-service civilization”…