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07-17-2018
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11:24 AM#3

I would be very wary of buying Ecovac products. I own the first model they ever sold and the follow up model. The first model was a solid product that curiously was replaced with a new model within 3 months of being available once it had received a decent number of 5 star reviews on amazon. I bought the second iteration and it has been trash. The sensors on it will go out in 3-6 months. I warrantied the first one after about 5 months and they sent me a new one. The new one also went out within 3 months.

This was their email denying my warranty claim. "The robot is indeed equipped with the anti-collision sensors inside the bumper which can detect obstacles and let the robot slow down to avoid collision. However, many factors can affect the anti-collision sensors signal emitting and receiving, such as lighting, color of furniture, especially dust or scratches on surface of bumper. That's why the robots not only have sensors but also have second-protection from bumper. If sensors fail to "see" obstacles somehow, bumper will hit obstacles and turn around. So bumper hitting obstacles is not a quality issue, it would be common after using the robot for a while."

So be warned, they basically said the sensor is EXPECTED to stop functioning after "a while". After the sensors stop functioning, you will be left with a vacuum that hits everything at full speed and will only change direction after making contact with what's in front of it at, full speed. Be prepared to hear a loud bang every 20 seconds.

Interestingly, after they refused the warranty claim, I was also blocked on Amazon from leaving a review for the product. In my experience, very unscrupulous seller. My first one was a model M82, and the one with the serious quality fade issues is the N79s.

I would be very wary of buying Ecovac products. I own the first model they ever sold and the follow up model. The first model was a solid product that curiously was replaced with a new model within 3 months of being available once it had received a decent number of 5 star reviews on amazon. I bought the second iteration and it has been trash. The sensors on it will go out in 3-6 months. I warrantied the first one after about 5 months and they sent me a new one. The new one also went out within 3 months.

This was their email denying my warranty claim. "The robot is indeed equipped with the anti-collision sensors inside the bumper which can detect obstacles and let the robot slow down to avoid collision. However, many factors can affect the anti-collision sensors signal emitting and receiving, such as lighting, color of furniture, especially dust or scratches on surface of bumper. That's why the robots not only have sensors but also have second-protection from bumper. If sensors fail to "see" obstacles somehow, bumper will hit obstacles and turn around. So bumper hitting obstacles is not a quality issue, it would be common after using the robot for a while."

So be warned, they basically said the sensor is EXPECTED to stop functioning after "a while". After the sensors stop functioning, you will be left with a vacuum that hits everything at full speed and will only change direction after making contact with what's in front of it at, full speed. Be prepared to hear a loud bang every 20 seconds.

Interestingly, after they refused the warranty claim, I was also blocked on Amazon from leaving a review for the product. In my experience, very unscrupulous seller. My first one was a model M82, and the one with the serious quality fade issues is the N79s.

I would be very wary of buying Ecovac products. I own the first model they ever sold and the follow up model. The first model was a solid product that curiously was replaced with a new model within 3 months of being available once it had received a decent number of 5 star reviews on amazon. I bought the second iteration and it has been trash. The sensors on it will go out in 3-6 months. I warrantied the first one after about 5 months and they sent me a new one. The new one also went out within 3 months.

This was their email denying my warranty claim. "The robot is indeed equipped with the anti-collision sensors inside the bumper which can detect obstacles and let the robot slow down to avoid collision. However, many factors can affect the anti-collision sensors signal emitting and receiving, such as lighting, color of furniture, especially dust or scratches on surface of bumper. That's why the robots not only have sensors but also have second-protection from bumper. If sensors fail to "see" obstacles somehow, bumper will hit obstacles and turn around. So bumper hitting obstacles is not a quality issue, it would be common after using the robot for a while."

So be warned, they basically said the sensor is EXPECTED to stop functioning after "a while". After the sensors stop functioning, you will be left with a vacuum that hits everything at full speed and will only change direction after making contact with what's in front of it at, full speed. Be prepared to hear a loud bang every 20 seconds.

Interestingly, after they refused the warranty claim, I was also blocked on Amazon from leaving a review for the product. In my experience, very unscrupulous seller. My first one was a model M82, and the one with the serious quality fade issues is the N79s.

I'm with you 100% I just returned this and the n79s because they both didn't work and their customer service was garbage

At some point if you continue going around and copying and pasting it's just spam...

Reposting doesn't make it any less helpful.

I have seen at least 50 different Amazon Prime Day deals with someone mentioning the Amex 20% off coupon. Helpful information isn't spam, no matter how much it get reposted, because not everyone goes into every single thread.

I would be very wary of buying Ecovac products. I own the first model they ever sold and the follow up model. The first model was a solid product that curiously was replaced with a new model within 3 months of being available once it had received a decent number of 5 star reviews on amazon. I bought the second iteration and it has been trash. The sensors on it will go out in 3-6 months. I warrantied the first one after about 5 months and they sent me a new one. The new one also went out within 3 months.

This was their email denying my warranty claim. "The robot is indeed equipped with the anti-collision sensors inside the bumper which can detect obstacles and let the robot slow down to avoid collision. However, many factors can affect the anti-collision sensors signal emitting and receiving, such as lighting, color of furniture, especially dust or scratches on surface of bumper. That's why the robots not only have sensors but also have second-protection from bumper. If sensors fail to "see" obstacles somehow, bumper will hit obstacles and turn around. So bumper hitting obstacles is not a quality issue, it would be common after using the robot for a while."

So be warned, they basically said the sensor is EXPECTED to stop functioning after "a while". After the sensors stop functioning, you will be left with a vacuum that hits everything at full speed and will only change direction after making contact with what's in front of it at, full speed. Be prepared to hear a loud bang every 20 seconds.

Interestingly, after they refused the warranty claim, I was also blocked on Amazon from leaving a review for the product. In my experience, very unscrupulous seller. My first one was a model M82, and the one with the serious quality fade issues is the N79s.

If something I spent a load of money on malfunctions I would also be pissed as hell and spreading that information around as much as I can. If you ever want to try again, purchase from a place with a great return policy - like costco, nordstrom, bed bath beyond or something. My $300 bidet broke right after warranty and I was angry. Next time I bought from costco.

I would be very wary of buying Ecovac products. I own the first model they ever sold and the follow up model. The first model was a solid product that curiously was replaced with a new model within 3 months of being available once it had received a decent number of 5 star reviews on amazon. I bought the second iteration and it has been trash. The sensors on it will go out in 3-6 months. I warrantied the first one after about 5 months and they sent me a new one. The new one also went out within 3 months.

This was their email denying my warranty claim. "The robot is indeed equipped with the anti-collision sensors inside the bumper which can detect obstacles and let the robot slow down to avoid collision. However, many factors can affect the anti-collision sensors signal emitting and receiving, such as lighting, color of furniture, especially dust or scratches on surface of bumper. That's why the robots not only have sensors but also have second-protection from bumper. If sensors fail to "see" obstacles somehow, bumper will hit obstacles and turn around. So bumper hitting obstacles is not a quality issue, it would be common after using the robot for a while."

So be warned, they basically said the sensor is EXPECTED to stop functioning after "a while". After the sensors stop functioning, you will be left with a vacuum that hits everything at full speed and will only change direction after making contact with what's in front of it at, full speed. Be prepared to hear a loud bang every 20 seconds.

Interestingly, after they refused the warranty claim, I was also blocked on Amazon from leaving a review for the product. In my experience, very unscrupulous seller. My first one was a model M82, and the one with the serious quality fade issues is the N79s.

Do you just spend all day on slickdeals copy/pasting this to every ecovac thread?

You bought the first edition of something, of course it has things that can go wrong.

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