iCandy Peach Stroller & Carrycot - Chrome / Damson

P18CDM

Description

Warranty

5 Year Warranty

Each iCandy pushchair is conceived, crafted, engineered and tested far
above and beyond the necessary standards to ensure that it provides an
experience unmatched by any other product, and now we have introduced
the 5 year warranty to back this up starting with products purchased
from the 1st of January 2019.

This warranty is designed to give parents complete peace of mind, and
more time to focus on those special moments with family. The warranty is
also transferable with proof of purchase, allowing consumers with a
pre-loved iCandy to benefit in the future as well.

You don't need to do anything to activate your 5 year warranty - just
keep hold of your proof of purchase.

Warranty

Complete Peace of Mind for You and Your Family

The 3 pillars of the iCandy brand revolve around Innovation, Design and
Quality. The confidence we have in our own products has now allowed us
to offer a 5 YEAR warranty across our entire range of pushchairs and a
10 YEAR warranty on our MiChair.

All Pushchairs

5 Year Warranty

Each iCandy pushchair is conceived, crafted, engineered and tested far
above and beyond the necessary standards to ensure that it provides an
experience unmatched by any other product, and now we have introduced
the 5 year warranty to back this up starting with products purchased
from the 1st of January 2019.

This warranty is designed to give parents complete peace of mind, and
more time to focus on those special moments with family. The warranty is
also transferable with proof of purchase, allowing consumers with a
pre-loved iCandy to benefit in the future as well.

You don't need to do anything to activate your 5 year warranty - just
keep hold of your proof of purchase.

Read our full terms and conditions.

iCandy 5 Year Warranty - Terms and Exclusions

What’s covered?

iCandy warrants a new pushchair to be free from defects in material or
workmanship – we’ve set out the terms and conditions for this below. An
authorised iCandy dealer or repair centre will make any repairs, using
new parts, to put right any problem covered by this warranty free of
charge. Whilst the contract to carry out the repairs will be with the
dealer or repair centre, we will pay the costs of the repairs. Any parts
replaced during a warranty repair are covered for the remainder of the
warranty period only.

The warranty period - The iCandy pushchair warranty is valid from the
date of purchase. To make a claim under warranty you must be able to
provide the original proof of purchase. This includes secondary owners
of the product as long as the warranty hasn’t expired, and the original
proof of purchase is also transferred to the new owner.

What’s covered by the warranty? - iCandy will cover the hard-good
components of a new iCandy pushchair for 60 months from the original
date of purchase from an authorised iCandy dealer. This includes any
additional seat units or carrycots if being used in double/twin mode.
Exceptions to this are: The tyres – these are covered for 36 months for
manufacturing faults only / Any fabrics or soft goods including handle
grips and bumper bar covers - these are covered for 24 months for
manufacturing faults only / Any accessories such as Cup holders,
Adapters, clamps, parasols, footmuffs, seat liners, bags, flavour packs,
duo pods, travel bags and companion packs – These are covered for 12
months for manufacturing faults only

Limited liability - Under this warranty, iCandy are only liable for the
repair or replacement of original parts by an authorised iCandy dealer
or repair centre that are defective in material or workmanship. iCandy
are not liable for any costs that may incur getting to a dealer or
repair centre or the cost of supplying a loan pushchair during any
warranty repairs.

Damage due to a lack of maintenance, such as: If the product is
submitted for repair through a dealer or repair centre that is not
approved or authorised by iCandy. / If your chassis becomes faulty after
or during use with a buggy board or any other accessory that has not
been approved by iCandy. / The use of inferior quality parts not
approved by iCandy. / Normal deterioration such as tyre wear. / Normal
wear, tear or deterioration such as discolouration, fading, rust erosion
or deformation. / Surface damage such as scratches, scuffs, dents or
chips. / Gradual wearing of mechanical components in proportion to age
and usage of the product.

Customer responsibilities - Customers must use and maintain their iCandy
pushchair properly and should regularly carry out the following basic
maintenance practices and checks: Inspections for any loose components
(and maintenance if required) / Cleaning and lubrication of any moving
parts or components / Checking of parking devices (brakes) / Checking of
5-point harness

After use in certain adverse conditions, extra special care should be
taken to protect your iCandy pushchair. This includes: Cleaning excess
mud or debris from brakes or wheels / Ensuring that the product is fully
dried and aired / Cleaning and removal of any gritting salt or sea water
residue

If there are any concerns that arise from the routine maintenance then
you should contact an authorised iCandy dealer, repair centre or iCandy
customer services immediately for advice.

Warranty repairs

You should take your iCandy pushchair, along with your warranty
information and original proof of purchase, to the iCandy dealer from
which it was purchased. If this is not possible then you can contact
iCandy directly or contact another authorised dealer or repair centre
who should be able to help you. Whilst the repairs may be carried out by
the dealer or repair centre iCandy will cover the costs of the carriage,
parts and labour.

Spare parts warranty

iCandy warrant that Genuine iCandy spare parts will be free of defects
in material or workmanship – we’ve set out exclusions to this below.
This warranty covers the parts replaced or sold by an authorised iCandy
dealer or repair centre.

Warranty period - Parts supplied or replaced by an authorised iCandy
dealer or repair centre will be covered under warranty for the remainder
of the original warranty period only. Parts supplied or replaced by an
authorised iCandy dealer or repair centre outside of the warranty policy
will be covered for 24 months from the date they were purchased.

What’s not covered? - Damage due to factors beyond the manufacturer's
control Examples of this could include: Misuse of the pushchair such as
running, mounting/dismounting kerbs incorrectly, overloading etc. You’ll
find proper usage described in the instruction manual. / Events such as
airline damage, damage in car collision, theft, etc / Alterations,
modifications or tampering of any parts / Parts without proof of
purchase or replacement date. / Damage or surface corrosion from the
environment such as acid rain, salt, road hazards, hail, wind, storm,
lightning, floods and other acts of God / Cosmetic conditions or surface
damage including scratches, chips, stains etc that occur during use.

Damage due to a lack of maintenance, such as: If the part is fitted
incorrectly If the part becomes faulty after or during use with a buggy
board or any other accessory that has not been approved by iCandy. / The
part has not been approved for use by iCandy. / Normal deterioration
such as tyre wear. / Normal wear, tear or deterioration such as
discolouration, fading, rust erosion or deformation. / Surface damage
such as scratches, scuffs, dents or chips. / Gradual wearing of
mechanical components in proportion to age and usage of the product.

Limited liability - Under the spare parts warranty, iCandy are only
liable for the repair or replacement of original parts by an authorised
iCandy dealer or repair centre that are defective in material or
workmanship. iCandy are not liable for any costs that may incur getting
to a dealer or repair centre or the cost of supplying a loan pushchair
during any warranty repairs.

Delivery

Please note we ONLY Ship to Mainland UK addresses we no longer ship to Northern Ireland!

Delivery of goods within England, Wales & Southern Scotland is FREE on all orders* over £50 and only £4.95 (inc vat) on all orders up to £50.00. We aim to despatch all 'In Stock' orders within 48 hours. We use Royal Mail for small items and Interlink Express or APC for larger shipments. All orders are despatched insured and remain the property of Bournemouth Baby Centre until signed for. *All items of furniture will incur an extra charge for delivery (furniture cannot be delivered to Northern Ireland or Northern Scotland) as will deliveries to Northern Scotland and all Islands off the coast of Britain....See Below:

Saturday delivery is an extra £14.95. (furniture can be more , please call 01202 730630 for a quote)

Shipping & Handling Non- Mainland UK and parts of Scotland.

Northern Ireland, Jersey, Guernsey, Scily Isles, Isle of Wight, Isle of Man and some addresses in Scotland - (Highlands and rural areas) will incur additional delivery charges. Our check out will pick up whether an extra charge is to be made when you enter your address.

Collect in Store

All items ordered Online can be collected from our Bournemouth store FREE OF CHARGE. You will need to bring the card you paid with and 1 form of ID showing your current address or 2 pieces of identification showing your address if you have paid by Paypal.

If you provide us with a wrong delivery address and your goods are signed for by another party, Bournemouth Baby Centre cannot be held responsible for any losses you may incur as a result.

We only allow for items purchased to be sent to a delivery address that doesn't match the billing address on orders up to £100. For all orders over £100 please call us for details on how to make a Bacs payment directly into our bank account.

Pre Orders

If your item is not in stock, it will show as ’Available to Pre-Order’. We will back order for you and advise you by email of an approximate delivery date.Most orders will be fulfilled within 14 days.

Finance Orders

Please note for security reasons finance orders must be shipped to the address used for the finance application.

Delivery / Signature Disputes

In the case of a delivery which has been signed for but gone missing at the delivery address, or been requested for the parcel/s to be left in a 'safe' location and then gone missing an investigation will be started as this a criminal offence of theft from a property.
the driver will be interviewed and go back to your address again to confirm where he left the parcel and then an investigation on the theft of this item will start.
DPD / APC Security manager will start by asking if you and your neighbours if you/they have cctv on their properties or vehicles to see if there is any footage of the theft from your property and then go from there. Possibly the police may have to be involved. Unfortunately this process can take upto 7 working days for this to complete. After this a Denial of receipt letter will be sent to you a you must sign and return it before any replacement will be sent out.

Returns

If you decide to return any item, you will need to notify us within 15 days of receiving it. You will then have a further 14 days to get the item back to us. Once we have received them and provided that it is in perfect, unused condition, complete with all labels attached and any instruction manuals, we will refund your credit/debit card/Paypal payment (please allow up to 14 days).

Please note that any costs incurred returning unwanted items to us are at your expense unless the return is a result of our error. Please email or telephone us before returning any item stating your reason for return. We can arrange to collect unwanted items at a cost of £25 per box - Mainland UK only (excluding some addresses in Scotland). Please call for a quote for collection from all other parts of the the UK.

France, Germany and Ireland Returns , Please note that any costs incurred returning unwanted items to us are at your expense unless the return is a result of our error. Please email or telephone us before returning any item stating your reason for return. We can arrange to collect unwanted items at a cost of £30 per box .

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