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How it works?

Step 1: Indecisive customers can ask questions about the product.
Each question is sent to randomly chosen prior-purchasers of the
&nbsp&nbspproduct to maximize chances of the question getting answered.

Step 2: Prior-purchasers, other users or your customer support team can answer those questions. The user who originally asked the question is notified when an answer appears. This leads to higher conversion rates.

Step 3: Other users can comment on an answer to further qualify the answer. &nbsp This creates a rich conversation stream about that product.

Step 4: ShopSocially’s Q&A engine automatically sends an email to prior purchasers of that product requesting them to answer the question. Each question can be answered inline or on the product page.

Step 5: Users and up and down vote answers to rate them in terms of usefulness. Various sorting options are available.

Conversations around your products can significantly increase user engagement. Comments widget & app enables your users to have a discussion on your product pages by sharing product experiences with other users. Let the user community ask questions, provide answers, add comments and up/down vote responses. This is very similar to what Amazon.com is doing on its website.

With the Customer Q&A app, you can embed this functionality seamlessly on your product pages in minutes. This comment widget can increase the engagement of your user community with your brand by up to 26%, resulting in incremental sales and increased conversion. These conversations on product pages also act as ‘social proof’ on product pages and help you establish a sense of trust and authenticity with your customers.