Customer Protect Warranty

Customer Protect Assist

Customer Protect Assist , administered by AutoProtect Administration Limited, is a dynamic emergency
assistance service designed by experts to suit you.

Customer Protect Assist handled by RAC, operates a 24 hour, 365 days-a-year service for you to contact
should your vehicle experience a Breakdown

Recovery

We'll take you, up to seven passengers and your car to the nearest approved garage for repairs. If the
car can't be fixed or is there is no garage nearby, they will arrange for your vehicle, you and up
to seven passengers to be transported to a destination of your choice.

At Home

An RAC Patrol will be despatched to your home address or within a 1/4 mile radius. Attempts will be made
to repair your vehicle on the spot. If a repair is not possible they will transport your vehicle
to the nearest approved repairing garage.

SMC Car Sales Limited T/A Shenfield Motor Company is authorised and regulated by the Financial Conduct Authority, FRN: 657720. All finance is subject to status and income. Written quotation on request. We act as a credit broker not a lender. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. We are only able to offer finance products from these providers.
It is our intention to provide a high level of service at all times. However if you have reason to make a complaint about our service you should contact SMC Car Sales Limited T/A Shenfield Motor Company at 19 Hutton Road, Brentwood, Essex, CM15 8JU. If we are unable to resolve your complaint satisfactorily, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). Further information is available by calling the FOS on 0845 080 1800 or at http://www.financial-ombudsman.org.uk