Web Authentication Disabled

‎05-31-201101:08 PM

We have an Aruba 3400 Controller with the last 6.0 OS. We are using captive-portal for authentication. I have one computer that keeps getting an error message after it connects to the network. Instead of the captive portal login screen coming up in the browser, the browser shows a page stating “Web Authentication is disabled”. I have to go into the controller and disconnect them from the network before they are able to reconnect. After I disconnect them, they are able to authenticate through the captive portal page. Does anyone know what is causing this? Thank you for your help.

Re: Web Authentication Disabled

‎05-31-201103:27 PM

The next time is happens, find out what role the user is in, and then open a support case. To work around it temporarily, find out what role the user is in, and add a Captive Portal Profile to it (configuration> Security> Access Control. Edit and Add a Captive Portal authentication profile to it that matches the one you are using for your current network.

Re: Web Authentication Disabled

‎06-01-201109:17 AM

Wesley - there was a bug in earlier code that would cause this to happen when a CP user connected to one AP, then went to sleep or hibernate, then reconnected to a different AP. This had to happen within the user idle timeout (5 min by default). I know it is fixed in 5.0.3.3 and 6.1.1.0, but I am not sure about 6.0 code. As Colin said, a support case is the best option.

Re: Web Authentication Disabled

‎06-21-201107:42 AM

I just got this error again. We are now on 6.1.1.0 and i am connected to a RAP-5WN. I connected to the network, authenticated, opened my ssl VPN and connected Outlooked. I walked away for 5-10 minutes, and when i came back my browser is now giving me Web Authentication is Disabled.

Re: Web Authentication Disabled

‎06-21-201107:53 AM

ok, so when i got the Web Authentication is Disabled, it looks like the RAP 3G lost signal, and wifi went off. My Client failed to an internal Guest network with same SSID, and at this point i was put to Web AUth Disabled. Does anyone know why my authentication didnt cary over between then 2 connections?

Re: Web Authentication Disabled

‎06-21-201112:55 PM

I have had 2 cases open in the past, and have been told then next version will fix this, including being told to upgrade to 6.1.1.0. I am now at 6.1.1.0 and this issue is still happening. I can open another case, but going through the same stuff for the 3rd time and being told to upgrade is not what im hoping is the solution ;)