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Compliments and Complaints

Rochford District Council aims to deliver a first class service to all its customers. We see all feedback, whether good or bad, as a valuable way for us to learn and improve. Therefore, we welcome all comments, compliments and complaints.

How to make a comment, compliment or complaint

Fill in the Adobe PDF version of the form (Please see the Related Content section) and post it to us at the address below.

Write a letter to us at: Rochford District Council, Council Offices, South Street, Rochford, Essex, SS4 1BW.

When we receive a complaint

We aim to respond to all complaints within 5 working days of receipt. However, sometimes complaints need more detailed investigation and this may mean we need a little more time before we respond. If there is likely to be any delay in dealing with your complaint, we will always let you know.

If you remain dissatisfied

The Council recognises that you may remain dissatisfied after we have dealt with your complaint. You can therefore ask for a further review to be undertaken. A Director or an Assistant Director who has not previously been involved with your complaint or what you are complaining about will then carry out the review. When the review is complete, they will advise you of the outcome.

Where to go next

If we have been unable to resolve your complaint to your satisfaction, you may be entitled to pursue your complaint with the Local Government Ombudsman. The Ombudsman is an independent person who investigates complaints against local Councils. You can visit the Local Government Ombudsman website, alternatively, you can find copies of a leaflet at the reception desk at the Council Offices, South Street Rochford, or at the Information Centre in the Civic Suite, Hockley Road, Rayleigh.

Complaint against a Councillor

If you want to complain about the conduct of an elected Member, please see the Related Content section.