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Redefine the customer experience

What if you could automate care, service, network and IT operations with unparalleled data analysis? And the customer experience management (CEM)
tools you relied on every day were built from a deep and thorough knowledge
of today’s complex network environment?

Then you could deliver an exceptional customer experience. Because you’d have expanded insight into your customers and a highly efficient operating environment. All that, along with faster, simpler ways to communicate and collaborate across departments.

That’s what you get by working with a team of Alcatel-Lucent experts and our Motive® CEM solutions.

And here’s the result. You make it easy for your customers to get the most out of their technology — all the services, devices, and applications they count on day and night. While you streamline your business, cut costs, and protect your network more effectively.

How can Alcatel-Lucent make things easy for you?

Here’s how you can redefine the customer experience with solutions from our Motive
CEM portfolio. We help you...

Increase efficiency, boost operating agility, and cut costs across your network and service operations. Use our CEM solutions to automate the services lifecycle across vendors, network technologies, and virtual endpoints. Then link customer care and network operations more closely. And you can make full use of cloud capabilities by launching services based on network functions virtualization and software-defined networking.

Provision and activate services faster with our open fulfillment architecture and abstraction engine, which work across network and IT environments. And you get early insights into potential problems so you can resolve them proactively, see fewer bottlenecks, and improve your quality of service.

You can provide targeted, contextual and relevant offers to the market segments you choose — including a value-added security service that goes beyond traditional malware detection methods. Its patented approach helps protect your network and the customers’ experience while generating new revenue.

Use our network knowledge to improve performance

Get the CEM expertise you need to overcome the challenges of complexity and the fast-paced change of technology.

Our team knows the whole network end to end — from cloud, mobile, and fixed networks to devices, services, and applications. And we incorporate this knowledge into our CEM software, which is purpose-built for these network environments. We make it easier for you to take care of complex technology with a more self-managing, self-correcting, and self-tuning operation than you’ve ever had before.

We can also work together to achieve specific CEM goals to optimize and automate your business and network operations.

Today, there are more than 600 Motive CEM solution deployments worldwide where we are helping to redefine the customer experience. Check out our case studies to see our work in action.