The Monitoring Client and your Privacy

Your privacy comes first.

Our light-weight monitoring software is designed to provide best-in-class issue detection with minimal access to the monitored computer. Only the information required to identify the computer and troubleshoot problems is sent to our servers.

The following information is gathered about a computer:

Group Name: We assign an arbitrary “Group” for computer(s) so we know who to call when problems are reported.

Serial Number: the serial number helps us determine warranty status and gives us valuable information about the computer when problems arise.

Computer Name: The same name that is visible in:

Sharing PreferencePane (Mac)

System Control Panel (Windows)

Hostname (Linux)

Monitoring ID: A random identifier is created upon installation for our systems to identify status reports.

User Name: The “short name” of the last user to log into the computer.

Online Backup Information: If online backups are monitored, the email address associated with online backup systems will be reported. This can be disabled by an administrator, but the status of that online backup would not be reported.

The Monitoring Client software does not track the following types of information: