The member of staff that served me on this day, Colin the receipt says. Was rude, unhelpful and blatantly didn't want customers bothering his day. I had just been given a discount receipt from poundland and needed new work shoes so I thought lovely, well I was wrong firstly got sighed at and got told this was another head office thing not told about, then the receipt had not been printed properly and would not scan, not my fault, so was told I would have to go back to poundland myself and get another one. I did buy the shoes but came out of the shop feeling angry.

Reviewed by E, on Fri, Mar 25, 2016

Helpfulness of our store team

Presentation of stock

Product choice

Product availability

Average

I went into Shoe Zone with a "Fixed"MindSet.I definetly would not Find Black Ballet Style Pumps in a Size 5 in Shoe Zone,afterall Everybody in Newmarket wants a size 5, in any type of Foot Wear.Size 5 is the most popular Size on the Planet .I couldnot be far Wrong or more surprised when my eyes lead me to the Ballet Pumps in ShoeZone.Fancy That!..I was delighted, and...So was Kelby.Your Girl Kelby is a Young Enthusiastic Shop Assistant.A great Testiment to Shoe Zone.I can Promise You i will be back.Morew than just for Ballet Pumps.You have a great range of winter Boot FootWear too @ Competitive Prices. Fantasticx

Reviewed by SamanthaJane, on Sun, Nov 1, 2015

Helpfulness of our store team

Presentation of stock

Product choice

Product availability

Average

I went into Shoe Zone with a "Fixed"MindSet.I definetly would not Find Black Ballet Style Pumps in a Size 5 in Shoe Zone,afterall Everybody in Newmarket wants a size 5, in any type of Foot Wear.Size 5 is the most popular Size on the Planet .I couldnot be far Wrong or more surprised when my eyes lead me to the Ballet Pumps in ShoeZone.Fancy That!..I was delighted, and...So was Kelby.Your Girl Kelby is a Young Enthusiastic Shop Assistant.A great Testiment to Shoe Zone.I can Promise You i will be back.Morew than just for Ballet Pumps.You have a great range of winter Boot FootWear too @ Competitive Prices. Fantasticx

Reviewed by SamanthaJane, on Sun, Nov 1, 2015

Helpfulness of our store team

Presentation of stock

Product choice

Product availability

Average

Brought some shoes the other day and got told if I didn't get along with them to pop in and get them exchanged. So I went off wore them for around 2 hours (if that) and they hurt my feet so much that I couldn't do walk properly. Though they said they were padded and comfortable I thought they would of been a nice pair of shoes to wear. Very disappointed that when I went in to return them (bearing in mind they were still in perfect condition) the women who served me was very rude and said we can't refund you as you've worn them and slammed them back on the counter then said sorry. The way she was talking to me was very rude and not how you should treat a customer. I'm not so angry about not being able to get a refund but I am more angry about the way the women had spoke to me. Normally if I go in the person who is in is always nice and friendly. Again very disappointed in the service.