VIDEO: UPS says driver was trying to close package, not open it

A Baytown, Texas resident says she has video evidence of a UPS driver looking through her package.

>>> See strange doorbell incidents that made headlines

A Baytown, Texas resident says she has video evidence of a UPS driver looking through her package.

>>> See strange doorbell incidents that made headlines

Photo: Juliana Mattise

Photo: Juliana Mattise

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A Baytown, Texas resident says she has video evidence of a UPS driver looking through her package.

>>> See strange doorbell incidents that made headlines

A Baytown, Texas resident says she has video evidence of a UPS driver looking through her package.

>>> See strange doorbell incidents that made headlines

Photo: Juliana Mattise

VIDEO: UPS says driver was trying to close package, not open it

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A Baytown, Texas resident says she has video evidence of a UPS driver rummaging through her package. But UPS says the driver was actually trying to close the package, not open it.

Juliana Mattise told Chron.com she noticed something was wrong when she found her delivered package had already been opened on the porch.

When she checked surveillance video, she said it showed the UPS driver bending down near the box.

"You can hear it," Mattise said. "You can hear him ripping open the tape off the box, rifling through the box, which was socks and crayons."

She said all the items she ordered were in place, but she was still disturbed by the intrusion of privacy.

"I was really upset," she said. "You trust your driver, it's bad enough when a stranger does it, but to have the driver to it, it's more upsetting."

In a statement, a UPS spokesperson said the company said the package was not being opened, but closed:

"The package was originally mis-delivered and retrieved after the package was opened. The employee making the delivery is a seasonal driver helper, who was attempting to close the package when delivering it to Juliana. We've addressed this with the employee to help prevent this from happening in the future."