Shopto ebay

Is anyone having issues with shopto on eBay at the moment? They allegedly sent an item first class 9 days ago, which hasn’t arrived, and are ignoring all emails. Even at this time of year, first class shouldn’t take this long, and letting me know it has been dispatched/when they said isn’t that hard!I used my 20% off with them so am annoyed as it looks like I wasted my voucher now. The shopto website has always been good, so this is really disappointing.

I’m going to, was just wondering if others have had this problem lately. Plus it doesn’t get me the 20% offer back for the item, so I can get it elsewhere the same price. Their website seems to be great service each time I’ve used it.