Tenant Handbook

Tenant Service Center (TSC)

Overview

The Tenant Service Center (TSC) is located on the first floor at 2345 Crystal Drive, Arlington, Virginia. From this location the TSC serves as the central control center and emergency response center for all of JBG SMITH’s tenants. The TSC has a back up emergency generator and a standalone Uninterruptible Power System (UPS) so it can operate during power outages and severe weather.

The TSC employs licensed operating engineers to perform its monitoring and control services. With their training and technical expertise, the monitoring personnel are able to intervene and potentially avert major system problems.

The center embodies the commitment that JBG SMITH has made to enhance its customer service capabilities and improve building operations through the application of state-of-the-art building automation systems.

From central plant monitoring, to monitoring a single critical environmental control point in a tenant space, the TSC has the technology and the operational experience to handle any command and control requirements.

Key features of the TSC are:

Customer Service:

The Center operates 24 hours a day, 7 days a week, 365 days a year, so the trained staff is available to assist our tenants after normal business hours, weekends, and holidays with any issue or emergency. The Center’s phone number is (703) 769-1250. The staff is committed to providing exceptional customer service.

Perpetual Monitoring:

Operating on a twenty-four hour basis, the TSC is never out of touch with JBG SMITH properties. The automation systems in use by the TSC are deployed on a network basis to insure that all properties are being monitored consistently.

Skilled Monitoring Personnel:

The TSC uses trained, licensed operating engineers, who recognize the importance of the information they see and the potential impact on building systems or occupancy.

Operations Oversight:

With the TSC staff remotely controlling and monitoring the mechanical systems in all our buildings, the on-site Building Engineers are able to provide a higher level of tenant responsiveness. The TSC notifies the Building Engineers when mechanical conditions in their buildings warrant their immediate attention. Since the TSC personnel are also JBG SMITH employees too, there is a seamless interface with building maintenance personnel.

Utility Procurement/Economies of Scale:

Supply side utility management is also an important part of our overall energy strategy. As a large user of utilities in the greater Washington, D.C. metropolitan area, JBG SMITH brings many economies of scale to its ability to procure utilities. Through leveraging of supplier competition in deregulated markets and optimizing rate schedules in regulated markets, we have developed the most effective commodity-purchasing program for our properties, which helps reduce our operating costs