Advice and advocacy for consumers in financial stress.

Contact Form – Insurance Law Service

INSURANCE LAW SERVICE CONTACT FORM

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Complete the form below to contact our Insurance Law Service. An Insurance Law Service lawyer will generally respond to you by phone within three working days during the hours of 9:30am-4:30pn EST but, depending on the complexity of your enquiry, this may take more time. Anything you tell us will be kept private - see our privacy policy.

For urgent matters please contact our Insurance Law Service by telephone.

If you have not already done so, we suggest you read through our informative insurance factsheets to help answer any insurance-related questions you might have.

Questions marked with an * are required.

WARNING: We cannot give you any advice if you are enquiring on behalf of someone else. You must be the policy owner for our service to give you any insurance-related advice.

Are you a resident of Australia?*

Yes

No

We can only provide assistance to Australian residents.

Is your enquiry on behalf of a business?*

Yes

No

We can only provide assistance to consumers, and unfortunately cannot answer any business-related insurance questions.

Have you read your Product Disclosure Statement to try and answer your question?*

Yes

No

Many insurance-related questions are answered in your Product Disclosure Statement. If you have not already done so, we recommend that you read through this document before submitting an enquiry to our service.

Home Home Building and or Contents Insurance (including Natural Disasters)

Home Warranty Insurance

Income Protection Insurance

Landlord’s Insurance

Life Insurance

Motor Vehicle Insurance (other than CTP)

Personal Injury

Pet Insurance

Pleasure Craft

Professional Indemnity Insurance

Public and Product Liability Insurance

Strata Insurance

Superannuation Related Insurance

Travel Insurance

Total Permanent Disability Insurance

Workers Compensation

The Insurance Law Service is unable to assist you with matters of this type.

This is a free community service. Our funding is limited to certain types of insurance and only for personal purposes (not business). We do not have any expertise in business matters. We do not have any expertise in dealing with other types of insurance.

For some insurance disputes the Financial Ombudsman Service may be able to consider your dispute free of charge. For other types of insurance you will need to consult a private solicitor.

Which of the following best describes your situation?*

My insurance claim has been refused.

My claim has been approved but I am not satisfied with the amount they are paying, the extent of the repairs approved or the quality of the repairs.

I have lodged a claim but I still don't have an answer from the insurance company.

I want to lodge a claim but I have a few questions first.

I have a dispute about my excess.

I have a dispute about my premium.

My policy has been cancelled.

I do not have an insurance claim; my problem is a debt to an insurance company.

I had a motor vehicle accident and there is no insurance company involved.

We are the Insurance Law Service, a free, community legal service with limited staff. We can only assist if there is an insurance company involved in the dispute (and even in then, only in very limited circumstances).

For general advice about motor vehicle accidents you can seek advice from some local community legal services and legal aid offices, general legal advice lines or a private solicitor. For more details read our FAQ.

For questions or complaints regarding Home Warranty Insurance, each state government runs their own Home Warranty Insurance scheme

This type of insurance insures the owner (either the original owner or subsequent owners) against:

Non completion of the building contract due to death, disappearance or insolvency of the builder; and

Failure of the builder to correct faults, which are deemed by law to be the builder's responsibility, for a nominated warranty period. These contingencies are poor workmanship, faulty design, and inadequate or unsuitable materials and is only triggered by the death, disappearance or insolvency of the builder.

For questions regarding your Workers Compensation claim, Safe Work Australia is an advisory body for government that can help. It does not have a role in the management of individual workers’ compensation claims, but it does have information on the Workers’ Comp schemes in each state, territory and the Commonwealth. http://www.safeworkaustralia.gov.au

Your Details

Name*

FirstLast

Date of Birth*

Phone*

Email*

Address*

Street AddressCityStateZip Code

Your income level*

Low

Medium

High

Are you of Aboriginal and/or Torres Strait Islander origin?*

Yes

No

Are you from a non-English speaking background?*

Yes

No

Name(s) of the insurer(s) or insurance broker that you are having problems with.*

Name of any other people involved, for example a other driver.*

If there is a car accident with another car the name of the other driver is required for ILS to give advice. Please type ‘none’ if there are no other people involved.

Have legal proceedings been issued or are there any other important deadlines?**

Yes

No

Please provide details of legal proceedings issued or other important deadlines if any.*

Please type ‘none’ if there are no legal proceedings.

Have you lodged a dispute with FOS or been in contact with you Insurer’s internal dispute resolution (IDR) department?**

Yes

No

Please provide details of FOS or IDR proceedings*

Please type ‘none’ if there are no FOS details

What outcome you would like in relation to this complaint or dispute?*

Insurance Law Service attempts to respond to consumer emails within three working days. If your problem is more urgent please call our telephone advice line on 1300 663 464. Insurance Law Service staff will contact you using the details you provide. This may include contacting you to follow-up any assistance we have provided. Please let us know if you have any privacy concerns. Consumer Credit Legal Centre privacy policy is available here.