US: For all US deliveries, our customers do not pay any additional state or customs taxes.

Europe: Customers ordering from European countries are exempt from customs charges, however they are liable for VAT. If they prefer, we add the VAT to their charges and have FedEx pay the VAT to their customs on their behalf. They can also choose to pay the VAT to FedEx before their order is delivered.

Australia: We ship free to Australia via FedEx from Istanbul, Turkey. Orders below AUD1000 are exempt from taxes. For orders higher than this amount, we will have FedEx pay the GST and duties to the Australian customs on your behalf if you check "I will prepay all taxes to Kilim.com". The total will be your final cost. If you prefer to pay the taxes to FedEx before your order is delivered, please deselect the box.

COVID-19 Update

As a business and a community, we strive to do our part to slow the spread of the COVID-19 virus while we are in operation.
In order to ensure the protection of our employees, we follow the most strict guidelines including using masks, frequent handwashing, sterilizing our equipment and maximizing distancing within our warehouse.

Our customer service team is working from home and will still be available to answer questions in a timely manner. All inquiries can be submitted to us at sales1@kilim.com.

Shipping times may be extended by 2-3 business days. We appreciate your business and your understanding during this time.