Shipping & Returns

The Return policy begins on the Invoice date printed on the original chagrinfallspetclinic.com Sales Invoice. All returns must be received within 30 days of purchase date. The credit card receipt must be present for all returns in order to receive a refund. The original purchaser must first contact customer service at 866-372-2765 to set up a return. If you receive a item that was damaged in shipping please contact us immediately and we will replace the damaged item(s). Any returns for items not damaged or incorrectly shipped will only be refunded for sale price paid shown on invoice less a 20 % restocking fee. There are no refunds on shipping unless you recieve an item shipped in error. This return policy is only applicable to orders placed on www.DrCarol.com.

Please contact customer service at 866-372-2765 for more information on returning an item.