Technical FAQ

Many cameras with built in flash will be affected by ‘lens shadows’. Even expensive DSLR cameras can suffer from lens shadows when using the built in flash.

The nearer that the flash lamp is positioned to the lens and the larger the size of the lens, then the more pronounced the problem will be. The position of the shadow will also vary depending on the location of the flash lamp in relation to the lens.

This is generally caused by dust and dirt getting inside the lens. The lenses on most digital cameras are not airtight. When the lens extends outwards it draws in air. If the camera is used or stored in a dusty environment then dust and dirt can find its way into the camera. This would normally require a strip down to clean inside the lens.

With the writing on the memory card facing you, the switch will be on your left-hand side, move it upwards and this will unlock your memory card. However, if this does not resolve the problem we would recommend sending the camera to us to be examined.

If you connect your camera to a computer or have placed your SD card into a PC card reader and then edited any of your pictures on the PC this can cause them to no longer display on your camera. Always make copies of your pictures and save them on the PC before editing.

Only edit your copied pictures not the originals. Only keep original unedited pictures on the SD card. Do not rename any files or folders on your SD card.

Digital cameras require a constant high current supply. Alkaline batteries are unable to provide enough power. Manufacturers recommend using rechargeable NiMH batteries rated at 2100mha or higher for best performance from your camera.

This is a common problem with small cameras caused by ‘airborne dust’ . Dust particles in the air reflect the flash back at the lens causing defocused circles to appear on photos. This is not a camera fault.

This is a standard problem with small cameras using flash too close to peoples faces. The flash reflects off the subject’s eyes, most cameras have a red eye reduction setting but this will not guarantee red eye free pictures. This is not a camera fault.