Noticeboard

NAMED GP

Under the new terms of our contract ALL patients now have been allocated a named GP.

If you wish to know which doctor is your named GP, please ask next time you are in the surgery or telephone and ask one of the Reception Team which GP is your allocated GP. If you wish to request a particular doctor please speak to a Receptionist.

MEASLES OUTBREAK

If your child has not received his or her 1st or 2nd MMR vaccination. Please telephone to make an appointment with the Practice Nurse. It is important to be fully vaccinated to stop your child being ill with measles. Measles is very contagious and CAN BE LIFE THREATENING

How to make an appointment

Please call our main switchboard number on 01908 318989 to book an appointment at either our main practice or one of our branch surgeries.

Test ResultsOn average please allow 2 working days for your test results to come back from the hospital unless your doctor has advised otherwise. Please note that X-ray results take a little longer, usually 10-12 days. For your test results please telephone the surgery on 01908 318989.

Cancelling your AppointmentIf you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

FOR ALL OTHER PROBLEMS AN APPOINTMENT WILL BE BOOKED FOR YOU WITH A DOCTOR

If your condition is non-urgent, you can either book a Routine appointment or a Routine Telephone appointment normally within five working days, though you may have to wait longer if you want to see a particular GP or there is a GP on leave . You also have the option to book up to 2 weeks in advance if this is more convenient for you.

Nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a nurse within two working days. You can book up to a month ahead for clinics – please see the ‘services and clinics’ section.

Routine appointments

If you need to book a routine follow-up appointment with a particular GP you can make an appointment up to two weeks in advance. Many routine appointments are for patients who have a long-term or chronic condition that needs monitoring on a regular basis.

It is important to continue your regular check-ups, even if you are feeling well. Routine appointments are available during normal surgery hours with the practice nurse and/or doctor.

Routine Advice Calls

You can speak to a doctor for advice. Please ring after 9am and a doctor will return the call at the end of surgery.

When should I see a nurse?

Nurses based at our practice treat patients for a wide range of common conditions (e.g. minor injuries/illnesses, removing stitches, travel vaccinations, immunisations and so on). You can expect to see a nurse within two working days.

Our practice nurses are also specially trained to run routine clinics for certain conditions, such as diabetes and heart disease. (Each of our nurses specialises in a different area, so you need to book ahead with the most appropriate person). Our reception staff will be able to advise whether a nurse appointment is appropriate.

Why see a nurse instead of a doctor?

Our nurses have been specially trained to undertake healthcare monitoring for patients with long-term conditions. If patients see our nurses for routine healthcare needs or for straightforward medical help it means that our doctors have more time to see patients with more complex healthcare needs.

It also means that our GPs have more time to undertake procedures, such as minor surgery, that used to be done only in hospital. The reception staff can generally advise whether an early appointment with the nurse will be satisfactory for your particular health problem. However, you do not have to inform the reception staff if you prefer to wait for an appointment with a GP.

Home Visits

If possible please try to telephone reception before 12:00 noon if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.