Some of the Public Organizations have obtained ISO 9000 Quality Management Certification. However, they are required to incur heavy expenditure in maintaining and continuing with such certification. At the same time a criteria for measuring of peoples expectations and customer satisfaction of services provided has to be developed.

Formulation of Sri Lanka Standards for Quality Management of Public Sector is an attempt to reach at this target. A Technical Committee comprising of the representatives from Presidential Secretariat, Sri Lanka Standards Institution, Ministry of Productivity Promotion, Public Service Training Institute, Department of National Budget and Ministry Officials was held on 08th of May, 2012 on 2.00 pm at the Ministry Auditorium, chaired by the Hon. Minister Navin Dissanayake.