GPA has 'challenges': Customer survey shows mixed ratings

11:42 AM,
Aug. 25, 2012

Benchmark: Talofofo resident Albert Naputi, left, waits to speak to a Guam Power Authority representative at the agency's satellite customer service location in the Julale Shopping Center in Hagåtña, Friday.

Written by

Brett Kelman
Pacific Sunday News

About half of Guam Power Authority customers are satisfied with the agency, but not a single member of four separate customer focus groups believe that the agency is "honest."

These are some of the most troubling results of recent GPA customer satisfaction surveys, the agency leadership said during an interview this week.

"Now we know where we are at, with a 52-percent rating, we've got some challenges and we've got to invest," said GPA General Manager Joaquin Flores. "So that is a start, but it is a big start. So we've got to take big steps to get there, or we have to take little steps and it will ...