Jumia is Africa’s leading internet group, with already over 3,000 employees in more than 14 African countries and huge successes such as Jumia, Jumia Market, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

This role is responsible for the management of projects in Customer Experience [CXP] aimed at initiating, driving, and supporting new business initiatives, improving and maintaining efficiency and effectiveness of processes, as well as leading changes to support CXP strategy, tactics and service leading to ongoing customer experience improvements.

In particular you will:

Distil customer insights into business recommendations by identifying meaningful customer indicators and trends and by performing root cause analysis to improve the customer experience

How to Apply

This role is ideal for a travel professional with sales experience within a travel agent or a tour operator, seeking career development and something a little different. Reap the benefits and utilise your existing travel experience!

In particular you will:

Build and maintain relationships with new and existing clients

Communicating with clients to understand their travel needs

Preparing tailor made proposals

Converting enquiries to bookings to exceed targets and earn commission

Supporting senior managers with ad hoc projects

Develop, build, and manage a client base of corporate accounts

Target new and existing B2B accounts

Attend networking events with PR/Marketing team and Follow up on leads generated from the events

Professional Skills & Qualifications

Degree in Hospitality, Travel, Tourism, Business or relevant field

3 – 5 years experience selling travel packages to B2B

Candidates with personal travel experience will be preferred

Exemplary sales skills and customer oriented approach

Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc)

Ability to present, persuade and communicate effectively

Ability to understand client’s needs and present solutions

Understanding of market and product.

We Offer

A unique experience in an entrepreneurial, yet structured environment

The opportunity to become part of a highly professional and dynamic team working around the world

An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

Manage the employee experience through processes and programs that span across the employee lifecycle (onboarding, transfers, performance cycles, engagement surveys and offboarding).

Maintain the HRIS database and employee files; develop forms and processes for all employee-related actions

Assist with all HR related processes and forms for onboarding and offboarding employees.

Develop, schedule and facilitate new employee orientations.

Assist in the administration of all company benefits and communication, including but not limited to health, medical, dental, life insurance; leaves and workers’ compensation

Work with HR and business management in implementing recognition programs that promote corporate values and enhance employee retention

Assist with Performance Management programs.

Collaborate with Benefits and Compensation to implement the merit increase process and support the focus on employee performance

Manage and coordinate succession planning process across multiple sites, including developing and reporting metrics and presentations related to current succession planning status, areas for improvements, and improvement plans.