Complaints:

We will respond to complaints within 72 hours. If you are not satisfied
with the resolution provided, the issue will be escalated for further
review by our Oversight Committee. Escalated issues may take up to 2
weeks for resolution.

Appeals:

If you would like to appeal a decision regarding your test score or
certificate issuance or use, please submit your appeal to the
Certificate Management Team at:

We will respond to complaints within 72 hours. If you are not satisfied
with the resolution provided, the issue will be escalated for further
review by our Oversight Committee. Escalated issues may take up to 2
weeks for resolution.