Can you email us a techlog (on level 9) of a few seconds of data logging so we can figure out what is going wrong? To get the techlog, first go to the help menu->debug options and set the debug level to 9. Then connect to the vehicle and start data logging. After a few seconds go back to that debug menu and save the techlog. Then email it to support@palmerperformance.com and we'll look and it and try to figure out what is going wrong.

I've taken a look at the techlog you emailed us. The software isn't working right. Unfortunately, I can't figure out what is going wrong. It is doing things it shouldn't be doing.

Is this a cracked version of the software you are using? I searched our database for a license key for you, but I don't show you've ever purchased from us. If you've cracked the software instead of purchasing a license, then obviously we can't provide support for it.

Is this a cracked version of the software you are using? I searched our database for a license key for you, but I don't show you've ever purchased from us. If you've cracked the software instead of purchasing a license, then obviously we can't provide support for it.

I am using the original version of ScanXL, i downloaded it, installed, fill the licence data I have in, and use. I bought my scantool together with scanxl ver 2.0.7 from a bankrupted garage through an auction a half year ago (like eBay). So it was a second-hand purchase, and the only way to validate the licence was to try with your software. (sadly just after purchase, and it costed me cca. 100USD).I am very sorry, but i didn't know that the licence is invalid. I understand your point, so I'll stop using ScanXL until I can afford to purchase a valid licence from PalmerPerformance.

If there is a bug in the current version, I hope the techlog helps finding it.