We are a full service company, specialising in complex, dynamic web sites and internet business applications

Market Research and Consulting

We can gather commercial and customer intelligence for your business strategists, managers and system designers through market research and consulting services.

We help you to:

Minimise the risk in launching or relaunching any e-service, web business process or web site; we ask the right questions of target users before the design and build is complete;

Test the usability of forms and procedures in interactive web applications at prototype stage;

Evaluate the accessibility of your site and make recommendations for compliance with Disability Discrimination legislation;

Assess the cost benefit of your web service projects;

Gauge customer satisfaction and find out who uses your site and why, and whether they come back;

Improve web customer service by pinpointing key web site changes: we look at the clarity of your navigation, whether key tasks can be completed easily, how little used site areas can be more attractive etc., etc.;

Learn from your competitors by reviewing their web sites and marketing angle;