Belief is like a red helium balloon. You can't bear to let go of it. But letting go is easy, and once you do it floats away and you wonder why you ever held it.
Work, politics, race, religion... try it with ever larger balloons.
The world changes, beliefs don't. They deflate.

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This book is about how to run services, in any organisation, in any industry. It describes the basics, the core stuff, in realistic pragmatic terms. And it is pragmatically brief - we kept it to 50 paperback pages.

Hi everyone... by the way the correct URL to access the itSMF USA site is as follows:

www.itsmfusa.org

The old URL of www.itsmfusa.net did not work for quite a long time but is working as of this week as a redirect to itsmfusa.org

I must say that in my time working with itSMF USA as a Board member and subsequently as an advisory board member very good records of the accounts were kept and always available to members. I have every reason to believe this has continued, especially with David at the helm.

I cannot speak for International's affairs. Given the management of that aspect was outsourced to an organization that specializes in doing just this I would expect the same. The challenge has always been relating expenses and return on investment back to the mission and stated goals... as with any organization.

The Board are elected yes. Every one of them makes their fulltime living from Service Management, most of then paid by a vendor employer who would consider Board service an investment in branding and influence. This isn't the Red Cross.

itSMF International turns over millions per annum (of our membership fees as well as sponsorships) and pays itSMFuk for contracted administrative services from fulltime professional employees, including a webmaster.

I'm with you. I've been associated with a number of non-profits and all had significantly LESS money than itSMF. They still managed to build an effective online presence and keep it relevant.

Where exactly is all the money going? -- Trips? Yachts? Cars? Bulk purchases of v3 books for resale? ITIL Practitioners Pensioner Fund?
When was the last time an annual report was provided showing what got produced and where the money goes?