FAQ & Help Center

Most Frequently Asked Questions

You can track your parcel via the email we sent you. Clicking ‘Track my order’ in the email will take you straight to the parcel tracking page where the location of your parcel is updated from dispatch to delivery. Alternatively, enter your tracking number into ‘Track your order’ on our website.

When purchasing online using your credit card on Amazyble, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Our payment processor Stripe has control of what to accept or decline, we do not have any power over this as we do not have access to your billing credentials. If for any reason you have tried to place an order with your credit card and have been declined, you can use PayPal Express checkout which does not require a PayPal account, you can use your billing details as normal and PayPal will handle the transaction.

Though we highly encourage you double check sizes and addresses prior to placing an order with us, we fully understand that things come up and mistakes can be made. We send items for processing the very same day that they are made. If a change needs to be made to your order please email us at support@amazyble.com and we will do our best to accommodate that change, BUT we can not make any promises. If the order has already been prepared by our fulfilment center we cannot make changes to it.

Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there. If you have not received anything from us at all, you may have entered your email address incorrectly, please send us an email at support@amazyble.com and we will look into this for you.

Most orders are handled and shipped out direct from the manufacturer in China. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 2-7 business days from the order date and shipped immediately the next day after the processing day. Please note that we don't ship on weekends. Please contact us if you do not receive tracking confirmation after 20 business days from the day you completed your payment. Our average shipping time is between 2-4 weeks for some products. In some cases shipping may take less than that and in some cases it may take longer than 4 weeks if the package gets hung up in customs on its way into your home country. We ship worldwide so delivery times are all averages.

If you place an order with us for multiple items it is more than likely going to be shipped in more than one package. We want to dispatch items as soon as possible to you so please allow some time for all of your items to arrive.

Most orders are handled and shipped out direct from the manufacturer in China. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 2-7 business days from the order date and shipped immediately the next day after the processing day. Please note that we don't ship on weekends. Please contact us if you do not receive tracking confirmation after 20 business days from the day you completed your payment. Our average shipping time is between 2-4 weeks for some products. In some cases shipping may take less than that and in some cases it may take longer than 4 weeks if the package gets hung up in customs on its way into your home country. We ship worldwide so delivery times are all averages.

We will provide a tracking number shortly after the order has been shipped and when the postal service assign one, you can use the TRACK ORDER section on our store to then check up on your purchase. The tracking service works for worldwide destinations and will automatically detect everything for you.

As soon as the postal service assign a tracking number to your order, a notification email will be sent directly to you. ​We do not have any insight or control into their database to check your order apart from when they decide to update the tracking information, usually if you do not see any update to your tracking it means the order is currently in the air and on it's way to you. It will update as soon as it is scanned for domestic delivery.

All of our transactions are based in US Dollars. Our payment gateway may charge you a transaction fee if we are accepting the funds into our international account. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

**No refunds applicable to "Free + Shipping" & Promotional Products & sales items** A return will be available if there was a mistake on our side. Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please contact us at support@amazyble.com to discuss your refund. We send items for processing the very same day that they are made. If a cancellation needs to be made to your order please email us at support@amazyble.com and we will do our best to accommodate that change, BUT we can not make any promises. If the order has already been prepared by our fulfillment center we cannot make changes to it.

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.