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As demand for hot tubs and spas continues to grow, the need for repair people to maintain those spas also grows. By offering a trained service team, exceptional customer service, parts on demand and a roster of services, you can make money repairing spas and build a thriving business. Effective marketing campaigns coupled with continual referrals will help your business prosper.

Hire and Train Experienced Crew

While you don’t need a degree to work on spas, the more training you and your crew receive, the better service you’ll be able to provide. Customers look for certifications when hiring a spa repair service in addition to warranties and insurance on the work. Organizations such as the Association of Pool and Spa Professionals and the International Spa Association offer classes and other professional development courses that can lead to industry certifications, which will increase your knowledge while boosting your credentials. Manufacturers also offer training to companies working on their systems.

Utilize Career-Minded Helpers

As a rule, maintenance workers get most of their training on the job, according to the Bureau of Labor Statistics. The field of potential employees often is filled with inexperienced and uneducated workers. To impress customers, however, you need to present a professional image at all times. Look for workers that exhibit the capacity to learn necessary skills such as being friendly and able to interact favorably with customers, dexterity and a basic knowledge of tools, and cognitive abilities that will help them troubleshoot problems.

Add Ecologically Sound Services

As more and more consumers are concerned about the environment, increase your profile and the amount of business you receive by offering ecologically sound additions to spas. Energy-efficient pumps, for example, use less electricity, reducing clients' use of energy and saving them money at the same time. Sell and service salt chlorinator systems that reduce the use of chlorine, which harms the environment, while giving clients a clearer, more refreshing experience in their spas. Advertise your “green” options to increase your earnings.

Develop Industry Relationships

Most retailers don’t have in-house repair services. They either tell customers to call the manufacturer when they have a problem or find a local repair service. By building solid relationships with those retailers, you can receive referrals to service their client base. When you provide exceptional, timely service, you’ll build a reputation for quality, and retailers won’t hesitate to refer you. After all, their reputation also is on the line, so they won’t give referrals to service companies that fail to deliver as promised.

About the Author

Linda Ray is an award-winning journalist with more than 20 years reporting experience. She's covered business for newspapers and magazines, including the "Greenville News," "Success Magazine" and "American City Business Journals." Ray holds a journalism degree and teaches writing, career development and an FDIC course called "Money Smart."