Re: Oracle support success story

pagesflames_at_usa.net (Dusan Bolek) wrote in message news:<1e8276d6.0404080044.2d726076_at_posting.google.com>...
> We encountered a bug in 9.2.0.4 last spring, in May '03 we filled iTAR> (severity:2). Waited, waited, waited ... and now the bug is finally> "solved", I've got this from Oracle support:> > <quote>> Dear Customer,> > The problem is fixed in 10.2 > The BUG is now published; you can monitor the progress on it from now> on via Metalink.> > Thank you,> Gabriela Stanescu> Oracle Support Services > </quote>> > Is nice to know that your money on support services were well spend.> :-) We have to be patient, wait a year till 10G rel2 (10.2) come out,> then spend a few months testing and just after our bug's second> birthday, we will get fruits of payed support. :-)

And another year after that, they will have the backport to 9 done,
but won't release it because 9 will be finalized. :-)