Updating over the internet

We recommend this method as it’s the simplest way to update. It usually takes about 15-30 minutes. First set up the equipment, then download the update over the internet to your Blu-ray player.

What you need:

an Ethernet cable to connect your Blu-ray player to the internet

an active internet connection

a compatible TV

How to make sure the update goes smoothly

Updating is usually very simple. Here’s how you can make sure it goes right first time:

Read the instructions carefully or you could end up damaging your Blu-ray player

Don’t turn the Blu-ray player off – or disconnect it from the power – while it’s updating

Don’t press any buttons, except the ones mentioned in the instructions

Set up the equipment:

Turn on your TV and check it’s tuned to the input your Blu-ray player is connected to. (So if the player is connected to the AV1 socket, choose AV1 as the input.)

Connect the LAN terminal on the Blu-ray player to your internet source using an Ethernet cable

Turn on the Blu-ray player. (If there is a disc in the player, take it out.)

Get the update:

At the XrossMediaBar TM, select Setup > Network Update using the arrow keys on the remote control and then select ENTER

The message Perform version update? is displayed on the TV

Select OK using the remote control, and then press ENTER

The update process starts and you see the download screen on the TV

During the update, you see the message */9"on the TV and "UP*/9" on the player front panel display. The * changes to 0 and goes up to 9 during the update process

The player will reboot itself and the update will continue. - Don’t use or turn on yourself the player during this step.

You will see again the message */9"on the TV and "UP*/9" on the player front panel display. The * changes to 0 and goes up to 9 during the update process

When the player automatically turns off, the update is complete. Don’t use or turn off the player until the update is complete.

Turn the player back on

Check the firmware version. If the version number is M12.R.0510, the firmware update was successful

Troubleshooting

What to do if you have problems updating your Blu-ray player firmware using the internet.

"UP NG" is displayed on the player front panel display. Please perform the following procedure:

Ensure there is no problem with your network connection to the Internet

Select “Retry” at the “update failed” screen

If the symptom does not improve after trying the network update again, please create an update disc

Insert the update disc at the “update failed” screen, and then select “Retry” on the screen

The message "Connection status cannot be confirmed" shows on the TV.The problem might be with the network connection.

Check the LAN cable is connected

In the network settings, check you have confirmed whether or not your Blu-ray player has its own IP address. (If you use a proxy server, type the IP address of the proxy you use – instead of the proxy host name – into the Proxy Server field.)

Try the update again

The power went off while the update was in progress.Turn the player on and try the update again.

The update has been going for over 30 minutes and hasn’t finished.

Disconnect the AC power cord from the mains, then reconnect it after several minutes