Tip Tuesday: Transfer Calls Directly to a User's Voicemail

Say you answer an incoming call and the caller wants to speak to someone in your company who you know is busy or doesn’t want to take that call. You can transfer the caller directly to that person’s voicemail by pressing 0 plus the person’s extension. This will transfer calls directly to the user’s voicemail, without ringing their phone.

For example, a caller reaches your business and the receptionist answers. The caller wants to speak to you on extension 100, but the receptionist can see the busy lamp blinking red for your extension, indicating that you are currently on a phone call. Caller wishes to leave a voicemail, so the receptionist dials 0-1-0-0, hangs up the phone, and sends the caller directly to your voicemail.

To check the voicemail for your extension, press the voicemail button or dial *98, and it will take you to the voicemail settings where you can check messages and update your greeting.