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Hospital Services

BRIEF HISTORY

Its core responsibilities are to provide administrative coverage of the activities of the Office of the Chairman MAC and Director of Clinical Services, Research and Training.
The Hospital Services Department was established in 1980. As at its establishment, it was referred to as Clinical Services, Research and Training.
As part of its function, the Hospital Services Department is in charge of all patient-related matters i.e. granting waiver, exemption, given protected cost of treatment to patients who may need to seek assistance from philanthropists, retainership agreement with individuals/corporate organizations. This involves coordination of the following activities relating to clinical service, research and training

Revolving Funds Committees

Radiological Revolving Fund

Laboratory Revolving Fund

Drugs Revolving Fund

Clinics Revolving Fund

Wards Revolving Fund

Theatre Revolving Fund

Nephrology Revolving Fund

Endoscopy Revolving Fund

Physiotherapy Revolving Fund

Dentistry Revolving Fund

Orthopaedic Trauma and Neurosurgery Revolving Fund

The two units in the department are:

SERVICOM

NHIS

INTRODUCTION

NHIS is acronym for National Health Insurance Scheme. The NHIS Unit acts as an intermediary between NHIS card carrying patients and the Health Care Providers, i.e the General Outpatients Department, Staff Medical Services Department and other Clinics. All patients presenting in the Hospital to access care in the Hospital are expected to report at the NHIS Unit where their registration and eligibility to access care in the Hospital are confirmed. On confirmation, they are issued waiver letters which enable them to ‘get free’ treatment from Clinics and service units in line with the NHIS guideline.

CORE RESPONSIBILITIES

It is the duty of the NHIS Officers to get in touch with patients’ HMO via phone call if the patients are referred to a secondary clinic(s). An authorization code is obtained from the HMO enabling the Hospital to proceed with treatment at the secondary level.The NHIS Officers also monitor NHIS card carrying patients on the Wards to ensure that they do not pay for services covered by NHIS. However, they are expected to pay for services which are not covered by the Scheme.At the end of every month, the unit reports to all HMOs stating the names of their enrollees attended to in our clinic(s), their diagnoses, investigations or procedures carried out on them, referral if any and if they were operated upon.The Unit also prepares and submits claim in respect of services rendered at the secondary level resulting from referral to specialized clinic(s).

Some other Committees

Medical Advisory Committee composed of Heads of Department

Clinical Audit Committee

Pharmacovigilance Committee

UCH Aids Committee

Control of Infection Committee

Residency Training Committee

Cleft Palate Committee

Blood Transfusion Committee

Critical Care Committee

Palliative Care Committee

NHIS Committee

Servicom Committee

Training Institutions under the office of the Chairman, Medical Advisory Committee/Director of Clinical Services, Research and Training
Nursing Education

School of Nursing

School of Midwifery

School of Occupational Health Nursing

Peri-operative Nursing School

Training Center for Teachers of Health Sciences

Nurse/Midwife/Public Health Tutors Course

Environmental Health Tutors Course

Primary Health Care Tutors Course

Community Health Officers’ Course

School of Medical Laboratory Sciences

School of Health Information and Biostatistics

INTRODUCTION

SERVICOM is acronym for 'Service Compact with All Nigerians'. It is a pact which the President and all Members of the Federal Executive Council adopted in March 2004, as part of the initiative to improve the standard of public service in Nigeria. SERVICOM expresses Federal Government's commitment to provide more responsive and citizen-friendly governance through quality service delivery that is efficient, accountable and transparent.

SERVICOM OBJECTIVES

To ensure that all government/public officials are committed to and aware of SERVICOM principles which are:

Affirmation of commitment to the service of the Nigerian nation

Conviction that Nigeria can only realize its full potential if Citizens receive prompt and efficient services from the State

Consideration for the needs and rights of all Nigerians to enjoy social and economic advancement

Dedication to deliver services, to which Citizen’s are entitled, timely, fairly, honestly, effectively and transparently.

UCH SERVICOM

The UCH SERVICOM was inaugurated on the 2nd May 2005 by the past Chief Medical Director of the Hospital, Prof A. O. Ilesanmi. Since then UCH has been visited by the Ministerial SERVICOM unit and the Presidential SERVICOM Unit for evaluation.

The Hospital’s Service Delivery (SERVICOM) Unit is located within the Accident and Emergency Complex of the Hospital providing 24 hrs coverage of the hospital

UCH SERVICOM

The UCH SERVICOM was inaugurated on the 2nd May 2005 by the past Chief Medical Director of the Hospital, Prof A. O. Ilesanmi. Since then UCH has been visited by the Ministerial SERVICOM unit and the Presidential SERVICOM Unit for evaluation.

The Hospital’s Service Delivery (SERVICOM) Unit is located within the Accident and Emergency Complex of the Hospital providing 24 hrs coverage of the hospital.

The University College Hospital, as required by SERVICOM recognizes that services are well delivered only when those served are satisfied. To this end, there are expectations from the service provider (UCH), the patients and the stake holders in the delivery of the service.

Expectations from staff to patients

Have strong interpersonal and communication skills

Be punctual and time conscious

Provide a high level of customer service

Be warm, caring, friendly, helpful and empatheticIdentify, be sensitive toward and accommodate personal and cultural needs of patients

Provide non-discriminating care to patients

Provide continuity of care

Provide adequate information to help patients make informed decisions

Respect a patient’s right to seek another opinion or alternative care

Record all essential information in the patient’s health record

Foster a collaborative relationship based on trust and mutual respect with other members of staff

Operate the spirit of team work

Have better interpersonal relationship with other staff

Be transparent and accountable in management of resources.

Expectations from patients

Patients are expected to cooperate by working hand in hand with the health workers to receive maximum care.

Patients should exercise patience as the need may arise.

Patient should show respect for staff, values and constituted authority of the hospital.

Patient should always keep clinic appointments and adhere to clinical advice and prescriptions.

Expectations from stakeholders

The stakeholders of the hospital such as the Banks, Security Outfits, Tantalizers, Contractors, the media and a host of others are expected to contribute to the upliftment of the hospital. Some of the areas needing their contributions are:

Provision of quality service to staff of the hospital and patients – courteous, friendly and efficient services. Noticeable developmental projects that would enhance the service delivery of the hospital. Identify with the vision and mission of the hospital.Be very patient friendly.Promote the hospital in good light

Vision

To be the flagship tertiary health care institution in the West Africa sub-region, offering world-class training, research and services.