business processes, business process improvement, streamlining, efficient, and effective.

ABSTRACT

The objective of this articleis to design business processesan organization efficiently and effectively. Based on our literature review, the design of business processes that is best suitable for an organization belongs to Harrington (1992), namely the concept of Business Process Improvement (BPI), which is a systematic framework that helps organizations in making significant progress in the implementation of business processes. BPI provides a system that will simplify or streamline business processes, to provide an assurance that the internal and external customers of the organization will get a better output. One advantage of BPI concept suggested by Harrington is the continuous improvement, whereas the other authorsor experts of BPI have not recognize the idea of continuous improvement. With thisidea, the products / services offered by organization becomes more innovative.