Yes went to store,the operator said the LG 20 could talk to me got told nope,no accessories at store, response,go to Walmart,put wrong number on phone,told they could transfer all to new phone,guess what nope,who knows anything,guess not the people I talked today at 2 stores,went back to Verizon where they can and so all of this stuff to keep their g Customers,hhmaysje747474@gmail com,. Herman Mays