Upfront Builder Background Image Slider : Images Not Displaying

I seem to have an issue with a region background slider not displaying the images. In addition, the images no longer appear below the "slide order" in the background settings. This is the second time this has occurred. I deleted the original region and started anew. I was able to upload the images in the new region and now they have disappeared again. I can't seem to point a cause and affect just yet.

Comments 6

In order to track down what's going on, I need a little more clarification...

Are you seeing this symptom when building a theme in Upfront builder, or is this when you are editing an existing Upfront theme?

I see you have Jetpack installed. Jetpack can be a bit of an intrusive plugin that adds a lot of Javascript to your site. It could be causing a conflict. Could you try disabling Jetpack and see if the problem persists?

Please let us know if this leads to a solution. If it does not, we'll be happy to dig in further! :slight_smile:

I disabled JetPack and the issue persists. I made the edits in Upfront Builder. The interesting thing is that the images display in the Builder view. When I switch over to the Upfront editor, the images do not display. Video for reference

While we're on this topic of Upfront and Upfront Builder. What is the preferred protocol when updating the site; do I make changes in Builder only? If I make changes in Upfront Editor, are those changes reflected in the Builder template?

While we're on this topic of Upfront and Upfront Builder. What is the preferred protocol when updating the site; do I make changes in Builder only? If I make changes in Upfront Editor, are those changes reflected in the Builder template?

Upfront Builder is for building the initial theme, while Upfront Editor is for editing the theme once it's been built. You can make changes in Builder that will be reflected in the generated theme, but if you make changes in Upfront Editor, those will not be reflected in Builder.

As far as your image upload issue goes, I believe this may be related to a bug that was discovered earlier today. I'm going to file a bug report on this so our development team can look into it closer. While I was checking your site, I found some Javascript errors in Builder that mirror the bug found earlier.

Hello, I've updated to the latest Upfront. I still seem to be having issues with my header background image slider. In my theme in Builder, I can see the images in my slider. However, when I switch to Upfront editor, the images are missing and I can't seem to upload the images.

I just took a peek at the bug report and looks like the fix is still pending and not yet relesased. It will need a bit more time to pass our internal tests like QA. One of us will post back here shortly once the fix is out.

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