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RIKS FENCING & LANDSCAPINGPRIVACY POLICY

RIKS FENCING & LANDSCAPINGPRIVACY POLICY

RIKS FENCING & LANDSCAPING PRIVACY POLICY

We are committed to protecting the security of your personal data and complying with the Data Protection Act.

YOUR DATA. YOUR CONTROL. YOUR TRUST

Your privacy and the security of your personal data is, as it always has been, important to us. As such, our goal is to maintain your trust by handling and processing your personal data in a transparent and secure way. In this, our Privacy Policy (“Policy”), we explain how and why we gather, store, share and use your personal data.

About this Policy

We have done our upmost to ensure our explanations are easy to understand, the objective of this Policy is to:

Ensure you understand what personal data and information is collected, the reasons we collect the data and how we use it;

Explain who we may share your personal data and information with;

Explain how we safeguard your personal data and the information you have provided; and

Explain your rights in relation to obtaining, amending and erasing the personal data and information we have collected.

What is personal information?

This is personal data or information which, is provided by you or collected by us, enabling you to use the services we offer. This includes, but is not limited to:

Name of individuals

Current and previous postal addresses

Dates of birth

Telephone numbers

Email addresses

Financial Information

Your rights, your choice, your control

The General Data Protection Regulation or “GDPR” gives you rights in relation to your personal data and information. The rights afforded to individuals are:

Right of Access – the right to be informed of and request access to the personal data we hold on you;

Right to Rectification – the right to request we amend or update your personal data and information where the data may be incomplete or inaccurate;

Right to Erasure – the right to request we delete your personal data and information;

Right to Restrict – the right to request we temporarily or permanently stop processing all or some of your personal data and information;

Right to Object –

the right, at any time, to object to us processing your personal data and information on grounds which relate to a particular situation;

the right to object to your personal data and information being processed for direct marketing purposes; and

Right to Data Portability – the right to request a copy of your personal data and information in electronic format.

If you would like to action any of your rights regarding the data and information we hold on you, or you believe the data and information is incomplete or inaccurate, please contact us. We may require additional verification depending on the nature of the request.

Please make a written application by email to: admin@riksfencingandlandscaping.co.uk

How do we collect your personal data?

Directly from our website

When you use or visit our website you may be prompted to provide us with some personal data and information, such as your name, address, email address, phone number and other personal information. This is required to provide you with details of our services and any marketing material we believe may be relevant to you.

To provide website visitors with an improved user experience and help facilitate the use of our website, we may also collect and store information using "cookies” and other digital marker technologies.

Directly from you

We collect and maintain the information you provide to us through our customer onboarding process. Some of this personal data is required for us to create your account and commence the work for you. You may also provide information and data to us via postal correspondence, email orcustomer support interaction.

What do we use personal data for?

We use your personal data and information to provide you with the services you have enquired about. We will also use your data and information where applicable to let you know about other services and products we offer (marketing).

Typically, we will use your data and information as necessary and as appropriate for our business purposes, including:

Creating and administering your account;

Where applicable, registering you and providing you with website access;

Internal purposes such as auditing, data analysis and research to improve our products, services and customer communications;

Marketing

We may use your data and information for contacting you about other services we believe may be relevant to you. We will only send you appropriate marketing material where we have your permission to do so or where we are legally allowed to communicate with you this way.

We understand the irritations of receiving unsolicited marketing communications and are committed to ensuring your rights and our obligations are always valued. Where your personal data is used by us for direct marketing purposes, you will always be offered the option of stopping further marketing material. If you believe that we have misused your personal data, please contact us so we can resolve the issue as quickly as possible.

Sharing your data

We do not sell or share your personal data and information with any third party. Riks Fencing & Landscaping retain all data.

Data retention

We keep your personal data and information for a length of time that is in line with our need to identify you, provide our services and marketing and goods to you. If you are, or become a customer, then we will keep your personal data and information for our legitimate business purposes.

We will also keep your personal data and any information you have provided to us for marketing purposes for a period of time, this allows us to contact you with other relevant services, products and offers. Where you have opted out of future marketing material, we will ensure we do not contact you inadvertently.

If you request, we will delete your personal data using your “Right to Erasure” so it no longer identifies you. Unless, where we are legally allowed or required to maintain certain personal data, including situations such as the following:

There is an unresolved issue relating to your account, such as an outstanding invoice on your account. We will retain the necessary personal data and information until the issue is resolved;

Where we are required to retain personal data for our legal, tax and accounting obligations. We will retain the necessary personal data and information for the period required by the applicable law; and/or

Where necessary for our legitimate business interests such as fraud prevention or to maintain the security of our customers.

Keeping your data safe

Your personal information is kept secure at all times and we use the latest technology to ensure that all our data is kept confidential, especially personal data and information we hold.

Your information may be kept in a number of places, all of which comply with data protection requirements. All reasonable steps are taken to ensure that your personal data and information is managed and secured appropriately, at all times.

Changes to our Privacy Policy

We may update or make material changes to this Policy from time to time. Where the Policy is changed in a material way, a notice will be posted on our website along with the updated Privacy Policy.

Contact us

Thank you for reading our Privacy Policy. If you have any questions regarding this Policy, our approach to privacy or any other questions, please use the “Contact Us” form on this website or by writing to us at the address listed on our contact page.