FAQ

In this section you will find our answers to your most frequent questions about orders, shipping, purchases, deliveries, website registration and all the services that Riva Boutique offers you. If you require further assistance, remember that you can always contact our Customer Service team via the Customer Care form.

HOW DO I BUY THE DISPLAYED PRODUCT?

Firstly, click on the product you like. This will show you the product description containing detailed information on the item. Then, to place an order, click on "Add to basket". However, for Customised products, please contact us by using the "Send request" form.

HOW DO I BUY THE PRODUCTS I LIKE?

Making a purchase at Riva Boutique is quick and easy. Click on the product to access the relative product description and you will see all the detailed information on this item.
Click on the "Add to basket" button to add the product to your basket. You will be automatically redirected to the first page of your basket (or "Shopping Bag"), where you can decide whether to complete your purchase or to continue shopping by looking for other items. Once you have finished shopping, click on "Check out" to continue with your order. Please remember that on the first page of your basket you can also change or remove the number of items you wish to buy. You can also immediately complete your purchase. You will be asked to choose a shipping and billing address. You will then be asked to choose one of the available payment methods. Finally, you can choose the type of shipping method you prefer.

Riva Boutique would like to remind you that payment is completely secure as your credit card details are protected against unauthorised access through the use of SSL ("Secure Socket Layer") encrypted data transfers, which cannot be accessed by third parties. Lastly, please take the time to review your transaction, your order information will be available under your account.

IS THERE A LIMIT TO THE AMOUNT OF PRODUCTS I CAN BUY?

There are generally no limits, either in terms of quantity or total sum. However, Riva Boutique may reserve the right to restrict purchases of certain special limited edition products.

IF I ADD A PRODUCT TO MY BASKET DO I HAVE TO BUY IT?

Not at all. You can browse all you like and then decide not to complete your order even though you have added products to your "shopping bag".

WHAT IS A 'PROMOTIONAL CODE' AND HOW DOES IT WORK?

A ‘promotional code’ is a discount voucher given to you so you can take advantage of special promotions. The conditions to obtain this code will be sent to you in the special Newsletter for certain events. If you already have the code, all you have to do is enter it into the box that you will find on the order completion page: the discount will be automatically calculated and displayed.

WHEN IS THE PURCHASE PROCESS COMPLETED?

Once you have entered the necessary payment details, you will be directed to the purchase confirmation page containing your order number and date. A thank you message in the centre of the screen will let you know that the purchase process has been successfully completed. Lastly, you will receive an e-mail containing the details on the order you have made as well as confirmation that it has been successfully received. If you have not received any communication within 24 hours, please use the Customer Care form.

HOW DO I CHECK THE STATUS OF MY ORDER?

To check the status of your order, log in and go to My Account: you will see all the information you want under the "My orders" tab. Please remember that our customer care staff are available to provide you with any extra information.