Some Target customers, who are worried they may be victims of a nationwide security breach, are now having trouble contacting the company.

Some Target customers, who are worried they may be victims of a nationwide security breach, are now having trouble contacting the company.

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Updated: 5:50 PM EST Dec 20, 2013

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WEBVTT EVERYONE MADE IT OUT SAFELY. NO WORD WHAT SPARKED THE FIRE. GROWING CONFUSION IN THE FALLOUT OF A SECURITY BREACH AFFECTING TARGET CUSTOMERS. SOME CUSTOMERS WERE WORRIED THAT THEY MAY BE VICTIMS OF A NATIONWIDE SECURITY BREACH ARE NOW HAVING TROUBLE CONTACTING THE COMPANY. AS MANY AS 40 MILLION CREDIT AND DEBIT CARDS WERE HACKED. WESH 2'S TRAVELL EILAND IS LIVE AT THE TARGET STORE. TARGET IS SCRAMBLING TO GET THESE CALL CENTER AND WEBSITE PROBLEMS FIXED. THAT'S RIGHT. THEY ARE, JIM. IN FACT THEY SAY THE CALL LOAD IS SO HEAVY THEY'RE GOING BE ADDING ADDITIONAL WORKERS TO HELP WITH ADDITIONAL VOLUME. BUT SEVERAL PEOPLE WHO COULD NOT GET THROUGH BY PHONE SHOWED UP TODAY SEEKING HELP. EMPLOYEES AT THE SANFORD TARGET HAVE SEEN A STEADY FLOW OF CUSTOMERS COMING IN TO CHECK ON THEIR ACCOUNTS AFTER THE MASSIVE SECURITY BREACH. KENNETH BURKE WAS ONE OF THEM. COMPANIES SUCH AS BIG AS TARGET ARE DOING EVERYTHING THEY CAN TO, YOU KNOW, MAINTAIN THEIR SECURITY WITHIN THE CREDIT CARDS. HE GOT SATISFYING ANSWERS ABOUT HOW TO MONITOR HIS ACCOUNT BUT VANESSA HILL ISN'T SO SURE THE HACKERS WON'T STRIKE AGAIN. I DID WAIT ON THE PHONE FOR 15 MINUTES TO GET THROUGH TO TRY TO CANCEL MY CARD. BUT I'VE SHOPPED SINCE BEFORE DECEMBER 15TH. SO DIDN'T WANT TO TAKE A CHANCE. SHE HAD A SHORT WAIT COMPARED TO OTHER CUSTOMERS WHO CALLED THE TARGET 1-800 NUMBER AND GOT THIS DISCOURAGING MESSAGE. YOU ARE NOT AUTHORIZED TO DIAL THIS NUMBER. 21 A. SOME VICTIMS OF TARGET'S SECURITY BREACH SAY THEY'VE BEEN HAVING TROUBLE CONTACTING THE COMPANY. WE CALLED OUR SERVES AND COULDN'T GET THROUGH OR SAT ON HOLD. YOUR CALL CANNOT BE COMPLETED AT THIS TIME PLEASE TRY AGAIN LATER. I DON'T KNOW HOW IT HAPPENED BUT THEY NEED TO FIX THE PROBLEM NO DOUBT. IT WAS CASH THOUGH. SO I'M GLAD I DID USE CASH. TARGET IS APOLOGIZING AND SAYS IT WILL ADD MORE WORKERS TO HANDLE THE CALLS. SOME WORRIED CUSTOMERS SAY THEY WILL ONLY SHOP WITH CASH THIS SEASON BUT KENNETH BURKE SAYS IT WON'T CHANGE HOW HE CHECKS OUT. I FEEL COMFORTABLE WHAT THE SYSTEM IS WORKING. THERE HAS BEEN A LOT OF CONFUSION ABOUT WHAT NUMBER TO CALL FOR THESE CREDIT CARD ISSUES SO TARGET IS DIRECTING

Target adds more workers to handle calls

Some Target customers, who are worried they may be victims of a nationwide security breach, are now having trouble contacting the company.