FAQs | YogaVibes

FAQs

To search this page for a specific topic, press Ctrl+F or Command+F, or you can simply scroll through the various FAQs. If you do not find an answer here, please contact us at info@yogavibes.com or 704-550-4865. Someone from YogaVibes.com will get back to you within 1 business day. Thank you for practicing with us!

A special note about the YogaVibes.com Subscription Plans

YogaVibes.com offers a monthly (or yearly) subscription service that gives you unlimited access to high quality yoga and fitness classes filmed in real studios. Once you purchase a subscription, your credit card will be charged monthly (or annually) for the amount specified unless you choose to cancel your subscription. Please note that although you can cancel at any time, no refunds for prior months will be issued.

To cancel a current subscription created before December 2016, please call us at 704-550-4865 ext. 1 and leave your name and number where we can reach you. If your subscription was created after then, you can go to the menu, My Accounts, Yoga Vibes Subscriptions, and press Cancel.

Description of Levels of Difficulty

Level 1 - Suitable for students new to yoga, and more experienced students looking for relaxing or restorative classes; lots of alignment cues and modifications; lower intensity.

Level 2 - Suitable for all students; moderate intensity; contains some more advanced or complicated asanas; may include some inversions and arm balances; may contain more complex sequencing.

Level 3 - Suitable for more experienced students looking for a physically challenging practice; may not offer modifications or as many alignment cues as Level 1 and 2 classes; moderate to high intensity/heat building; includes inversions and arm balances; may contain more complex sequencing.

Tips for viewing YogaVibes.com classes and free videos

YogaVibes.com is proud to offer streaming full yoga classes and free videos, most of which are in high definition (HD). It is very important to us that you are able to enjoy our classes with ease. There are certain factors that may affect your experience, such as your internet connection and computer's age. Here are some tips to ensure that you have the optimal YogaVibes.com experience:

1. Broadband connection: If the video you're playing pauses, the likely culprit is your Internet connection. We highly recommend a broadband connection to view our videos. However, if you have a slower connection or are in a public setting (such as a hotel) where you are sharing a connection, we recommend allowing the player to download, or buffer, at least half the video before attempting to play.

2. Computer age and components: Older computers have older video cards, processors, and other components less equipped to handle video or other interactive content. If you think your computer may be hindering your YogaVibes.com experience there are a few things you can do:

· Update the driver for your video card, also sometimes called a graphics card

· Update your browser to the most current version. Typically, newer browser versions are equipped with the latest players and components to handle interactive content

Flash player

The YogaVibes.com video player uses Adobe Flash to stream our online content. Please be sure you have the latest version of Adobe Flash Player installed to get the best YogaVibes.com experience. The player is free and you can download it here: http://get.adobe.com/flashplayer/

How to use your YogaVibes.com account

1. Log into your account using the Login link at the top right of YogaVibes.com

2. After logging into your account you will have access to your subscription, or to any On Demand classes that you’ve purchased. At this point you’ll be directed to the Choose a Class page

3. To view the full library of YogaVibes classes, visit the Classes section (Browse All).

If you are still having issues after following these instructions, please contact Customer Support at support@yogavibes.com for assistance

What should I do if the video or audio is choppy or if I am having streaming or buffering problems?

· If you are using wifi, please connect directly to the modem/router and try again.

· Try using a different Internet browser, such as Safari, Google Chrome, or Firefox.

· Please download the latest version of Flash: http://get.adobe.com/flashplayer/

· Close out all other applications (email, other Internet tabs or windows, Skype, etc.)

· If your Internet connection is a little slow, try giving the video some time to buffer. To do this, click "play" and wait for the video to start, then click "pause" and wait for the video to buffer (maybe about 10 minutes while you are getting your mat and space ready). When you are ready to start, click "play" and it should have allowed the video to buffer.

What should I do if my video stops short of the class length?

If the video you are watching suddenly pauses for a long period time, the most common cause is the buffering of the video. When you play a video, your computer will download a certain amount of the video to stream in the player. The speed of the download is based on the speed of your Internet connection. If you are on a slower connection, including some slower broadband connections, the played video will catch up with the amount of video downloaded thus far. When this happens, the player may pause. If this happens, wait a few minutes to allow for the buffered video to build in your player. Once this has happened, move the timeline scrubber (white arrow) slightly to the left. The video should start playing.

What should I do if I can not hear the instructor?

Please check all speaker connections and your master volume control.

What are the optimal computer and bandwidth requirements for streaming the videos on YogaVibes.com?

YogaVibes.com streams high definition vignettes and classes. For the optimal YogaVibes.com experience, your computer should have, at a minimum, a Pentium 4 processor and 1GB of RAM. A broadband internet connection is strongly recommended to prevent long buffering times and other bandwidth issues. If you find you are having problems due to bandwidth, we recommend pausing the video and allowing the buffer to fill and a major portion of the video to load. The time this takes will vary depending on your bandwidth connection. Once a large portion of the video has loaded you should be able to watch the video continuously.

Can I view the videos on an iPad, iPhone and Apple TV?

For iPhone and iPad search for the YogaVibes2Go app under iPhone only apps. You can also use Safari to access the YogaVibes.com website and log-in to access and play your videos.

To use Apple TV, update your iPad or iPhone with the latest software from Apple and make sure your iPhone/iPad is running on the same wireless network as your Apple TV. Use Safari to access your YogaVibes videos on either your iPhone or iPad. Pull up the video you would like to watch. Turn on your Apple TV and go to Settings, Turn on Airplay. Once the video has loaded on your iPhone or iPad, click the play button on your device. As soon as it starts playing, a rectangle with a triangle/arrow inside it, should come up on the screen. Tap this icon. You should be given the option to play the video on your iPhone/iPad or on AppleTV. Tap on the Apple TV and it should begin playing on your TV after a few seconds.

What do I do if the audio and video get out of sync on the videos?

If your video and audio are out of sync, please contact Customer Support at support@yogavibes.com for assistance. In your email please provide us with the name of the video, your operating system (Windows XP, etc.), Web browser, Web browser version, and what version of Adobe Flash Player you have installed.

If you are still having issues after following these tips, please contact Customer Support at support@yogavibes.com for assistance.

In your email, please provide us with the following:

· The name of the video that you are trying to watch

· Your operating system (Windows 10, MacOS Sierra, etc.)

· Web browser name and version

· Version of Adobe Flash Player you have installed

· We love when you include screenshots!

· If you’re feeling especially tech savvy and helpful, take a screenshot of the developer tools network section so we can see what errors might be found there. Not sure what that means? Skip that part for now.

The more info you can send, the better able we are to identify the problem and fix it.

Who do I contact if I want to nominate a studio or instructor to become a YogaVibes.com partner?

Fill out the "Contact Us" form from the link in the upper right-hand corner of the site. Include as much information as possible. Or, you can email Director of Operations, Kaitlin Lacey, at klacey@yogavibes.com.

Who do I contact if I am a studio owner or instructor and would like to become a YogaVibes.com partner?

Fill out the "Contact Us" form from the link in the upper right-hand corner of the site. Include as much information as possible. Or, you can email Director of Operations, Kaitlin Lacey, at klacey@yogavibes.com.