2.5 stars - GoodBased on 27 reviews

Caring outstanding

I Toured This Community

November 2018

5.0 stars - Excellent

Mary Masucci

Outstanding review all 5

Shawn Torrey

Local Representative

November 2018

Thank you, Mary, for taking the time to rate Mattison Crossing at Manalapan Avenue five-stars. We are ecstatic to hear that your expectations have been met so far. If you have any questions or concerns, please don't hesitate to reach out to us either through Facebook message or phone. Thank you again, Mary, and have a great rest of your day. Shawn - Digital Marketing

Was this review helpful?
00

Deteriorated With New Management - don't recommend

My Loved One(s) Live(s) Or Lived In This Community

November 2018

2.0 stars - Good

Janet Fliegelman

My father moved in when it was Brookside and we felt quite good about the decision. However, when the management changed hands the service deteriorated. There were fewer aides and response time to a the call button increased. The food was hugely worse. We had chosen the facility because of the Kashrut on the food. Without notice to family they changed to a lower standard. I happened to see to find out because a notice was put in my father's box in 8 point type, too small for most seniors. My sister spoke with the management and they had no interest in discussing. The executive director was quotes by another staff as saying "The residents are spoiled we need to retrain them.". The food and beverages in Bubbe's cafe - a nice place to spend time out of the room was rarely available and the coffee machine was broken at times. The prices just went up alonf with the service decline One shininging light are the nurses who are truly amazing. The nurses are caring and understanding and the reason he stayed there after the changes made by the new management.

Shawn Torrey

Local Representative

November 2018

Hi Janet, we are sorry to hear that this is your perception of our Community. We strive to provide the best in quality care and service every day. Our Management team maintains a strict open door policy and the community welcomes families to partake in a care conference meeting to review the medical needs of our residents. We are also excited about our new menu options and have already instituted a few very well received themed meals. Customer service is essential to us and at the forefront of our Community. Our Community Executive Director will be reaching out to you shortly. Thank you, Janet, and have a great rest of your day. Shawn - Digital Marketing

Was this review helpful?
00

There are many senior living options out there. Which one is right for your family?

Our service is completely free.

Call 1-800-805-3621

I Toured This Community

October 2018

4.0 stars - Excellent

Mattison Crossing at Manalapan Avenue - Freehold, NJ Visitor

very impressed with all of the services, rooms, activities and care. set up a follow up tour this weekend.

Shawn Torrey

Local Representative

October 2018

Thank you for taking the time to rate Mattison Crossing at Manalapan Avenue four-stars. Our primary focus is providing the best care to each of our residents. We do this by having a caring staff, plenty of activities to participate in, having rooms that feel like home, and most importantly, making each resident feel welcome. We are excited about your follow up tour this weekend. If you have any questions before then, please don’t hesitate to reach out to us either through phone or Facebook message. Thank you again, and have a great rest of your day.

New Management is Decerease

The good - the nurses are amazing. They are caring and considerate and really look after the residents. Could not ask for better nursing staff.

The bad - since the new management has taken over services have been cut tremendously. The staff is overworked, food has been downgraded. Bubbe's cafe has nothing in it - for the amount that we are paying - they could bring back the plain cookies, milk and yogurt. It was a nice social opportunity to sit with relatives and guests.

The ugly - (1) No one monitors the phone between 10 pm and 8 am. If your family member calls you and they need help and you need to reach someone at the facility, you can only leave a message. (2) the level of Kashrut is being changed with only a poorly written notice in small type in the resident's mailbox. We know that other's are unhappy from talking to people, but when we discussed with management they said it was only us. The representative had little or no information and what they told us was wrong. This was done in a deceptive manner and appears to be reflective of management style. And there are no decrease in pricing to offset this change.

Shawn Torrey

Local Representative

September 2018

Hi there, my name is Shawn, and I work at the Milestone Support Center. What you have described here do not uphold the standards we have for our community. I will let the community leadership team know about Bubbe's Care and no one monitoring the phones between 10:00 p.m. and 8:00 a.m. I do know that the Kashrut is changing, but the food will remain the same. There will be no difference in the food quality. If you have any additional questions or concerns, please private message us on Facebook so I can relay the message to the appropriate individuals. Thank you and have a great rest of your day. Shawn - Digital Marketing

Was this review helpful?
00

Paint a true picture

My parent has been here for few years Yes I will admit the young man who took over as executive director is not good for this community he may be a nice guy but he truly is not up to running a facility I have seen too much of a decline but do we blame him or management they can read they can see so why have they not stepped up to replace him or educate him better The nurse is caring I have not had a issue with her at all making fun of a persons voice is not mature let’s focus on the community yes we need new director Food is good Activity Staff is exceptional

Shawn Torrey

Local Representative

September 2018

Hi there, my name is Shawn, and I work at the Milestone Support Center. I want first to say thank you for the compliments about the food and activity staff. These are two of the most crucial components of our community. I also wanted to let you know that the Executive Director you are talking about no longer works here. We have a brand new Executive Director that is eager to work for the community. If you have any questions or concerns, don't hesitate to reach out to us either by Facebook message or phone. Thank you again, and have a great rest of your day. Shawn - Digital Marketing

Was this review helpful?
10

One lil boy can destroy a great place

I can’t believe that this Executive Director is asking staff to write positive reviews and have them pretend to be families I could not believe my ears Then I heard that in one of is meetings which he is always in his office he was trying to figure out what residents family wrote a negative comment This is why families residents are afraid to speak up because he would go out of his way to give those harsh negative backlash I have a question why can’t new owners see how bad he is

Shawn Torrey

Local Representative

September 2018

Hi Pat, my name is Shawn and I work at the Milestone Support Center. What you have described are not in line with standards for our community. I do want to let you know that this Executive Director is no longer with us. We have a new Executive Director who is eager about being in the community. If you have any questions, don't hesitate to reach out to us either by Facebook message or phone. Thank you again, Pat, and have a great rest of your day. Shawn - Digital Marketing

Was this review helpful?
10

Stop fake reviews and get rid of ED

I am confused who is writing these positive reviews they must be phony or sadly new residents that have not truly experience the ignorance and poor management This facility has gone down rapidly so many families pull family out good staff left and the question asked why? All due to Executive Director and head nurse with annoying voice unless she squeaks as she lies This Executive Director has no heart for his residents he is a liar gossiper unprofessional and we so tired of hearing about your upcoming marriage Focus on the residents stop your chit chat and help stop hiding in your office and lying you are destroying a once great place

Shawn Torrey

Local Representative

September 2018

Hi Ann, my name is Shawn, and I work at the Milestone Support Center. The actions that you have described do not mirror the standards we set for our community. The Executive Director that you are talking about is no longer employed here. We have a new Executive Director who is excited about being and working in the community. If you have any questions, don't hesitate to reach out to us either by Facebook message or phone. Thank you again, Ann, and have a great rest of your day. Shawn - Digital Marketing

Was this review helpful?
10

Amazing

There has been a recent change in management here and it definitely shows for the better! My mother has been here for a while now and she has had more and more fun with all of the activities they have available and trips they plan. She talks about [name removed], the bus driver, with the highest regard. On a more serious note, any concerns I have had have been addressed immediately and taken seriously. I truly believe my mother couldn’t be in better hands.

Was this review helpful?
10

Family friend

blind tour over the weekend visited family friend. Only 4 staff members to assist aides. Nurses stating in front of staff this building is going down the tubes. New Management horrible. Family looking for new facility, the brookside needs to change there name or get a new management company to truly fix the building

Was this review helpful?
10

Heartbreaking

I Don’t understand Why Owners would Hire this Director My Mom has been at Brookside for few years Now it’s just horrible Place unkept Staff miserable A Director who is never available or bold face Lies to you

An Epic Fail

My mother spent 40 days in Brookside. Her last day triggered her heart condition. She repeated the same conversation with aids [Removed]. She never recovered from his conversation.Upon giving notice, the new Executive Director tried to hold back money the company was not morally entitled. The corporation did return our prepaid fees. It took much effort for the return of those advanced fees. The corporate contacts were consistently fired. I had to contact several corporate personnel in order to have a resolution.The food is disgusting. This is a consistent complaint. Some of the food is a chocking hazard. It cannot be cut into bite sized portions. I actually brought a dinner back to the administration and asked them to eat it. Of course it was refused. I was assured things would improve. Not in my mother's tenure.This is beautiful on the surface. Peel back a layer and experience the real Brookside. So much potential, so poor the reality.

Stephanie Hand

Local Representative

November 2017

We are familiar with your situation and have addressed your concerns in the past.

Please reach out to us at [removed] to discuss any new questions that you may have.

Was this review helpful?
10

Need better management

Care staff that help mom very good housekeeping could be better. Food is Kosher that is a plus Management lacks that care and heart I feel needed in a community such as this New Director too gossipy talks about others leaves me concerned what he says to others about mom and I Very expensive but where isn't it everywhere is costly Activities very nice

The staff here at this community are phenomenal. They are caring, and they interact with the residents so well. My mom is very happy with her 1bedroom/bath which has a small kitchenette and she has her own furniture which makes it feel more like home. There are a lot of different activies and my mom enjoys taking part in them, they also have field trips available to dr appointments shopping and lunch out for those residents who want to go. There is a good menu choice at the dining room, and my mom likes going down to eat there. The one thing that mom has said is that the interaction between the residents themselves is not very good and she does miss that. I would recommend setting up a tour here.

Was this review helpful?
00

Uncaring

I'm very sadden to say I was truly hopeful the new change in director would be a positive for the community but many of us are not impressed you may ask why I don't feel this new director is forthcoming truthfully he won't look many in the eye and when a issue arrives he laughs and smiles this is not consoling dare some we say anything we don't want back lash to our loved ones Trust me It's fixable maybe he don't realize it

Was this review helpful?
10

Tour Went Well Overall

I toured this community for my mother, and her needs. The tour went well, and everyone was friendly, The staff was kind, and helpful. From what I saw they do a good job with the cleanliness. It was a pretty nice experience, but I did find a better match for my mother, and her needs.

Seth Dudley

Local Representative

September 2017

We thank you for the opportunity to visit with us at the Brookside. While we are sorry to hear that you found another community, we are happy to know that you have found a solution for your loved one. Please feel free to reach out in the future if you are in need of any assistance or further questions.

Worst than ever

Keeps getting worst!!!Last ED only cared about how building looked The new ED is immature seems very self absorbed Non accessible to families and residents He is a bit sarcastic

Seth Dudley

Local Representative

September 2017

We are sorry to hear about your experience. Our new Executive Director has been in the community for a close to a couple of months now and is working diligently to ensure that he is accessible to each and every family member and resident. Through Meet and Greets with the family members to private one on one meetings - he has had the opportunity to meet many of the current family members and has gotten to know most all of the residents. Please feel free to reach out directly to the community to set up a meeting or contact the corporate office at [removed] with any specific concerns. We look forward to helping to forge a strong relationship moving forward.

BEWARE!!!My Mom was at the Brookside for 5+ years. She suffered from Dementia which progressed over the time she was there. A few years ago, the place was sold to the Kaplan Organization. Since then it went downhill. They brought in a new director, [Removed], who was more concerned with the cosmetics of the facility than the care for its residents. The staff was changed to include friends and unqualified caregivers. The turnover rate became weekly. Different faces of employees daily. My Mom eventually qualified for Medicaid. That's when the care really changed to almost inhumane. My Mom's care got so bad that she had sores all over, she was dehydrated regularly and she was malnourished. I had to have her hospitalized and moved to another home. Within a week after this happened and I complained, several supervisors were let go. Unfortunately, the wrong people were blamed and fired from their positions. The real problem starts at the top with the director, [Removed]. It's unfortunate for the current residents, future residents and the Kaplan Organization that this woman manipulates and puts blame on others in order to keep her job. [Removed]. She should be held accountable for the poor care and conditions that is bringing the quality of the Brookside down to the level it is. There are several residents and many employees that are afraid to say anything to avoid retaliation from the top management. [Removed] should be fired before it's too late. Keep your loved ones away!!!

Seth Dudley

Local Representative

September 2017

We are sorry to hear about your experience at the Brookside. We have taken your situation seriously and want to ensure that your experience is not one that is repeated at our community. Thank you for the time speaking with us regarding your situation on the phone, we do appreciate your feedback and again are continuously utilizing feedback from residents, families, internal audits, etc. to ensure we are providing the highest quality care per our standards.

Was this review helpful?
10

There really is no place like "home"

My Mom lived at Brookside until recently when she passed. Although nobody is perfect, the folks at The Brookside were very accommodating and responsive to any issues my brother and I had. Mom went from the regular part to the memory care and then when she became unable to even feed herself they still took care of her. I was shocked by that and even her doctor said she could go to a nursing home but they were able to keep her and gave her a lot of care and attention. We were glad we didn't have to move her and that she didn't have to leave the place she called "home".

Stephanie Hand

Local Representative

June 2017

Thank you so much for your kind words. It was truly our honor to care for your Mom and we consider ourselves blessed to have been entrusted with such an important role in your family.

Was this review helpful?
00

Horrible place!

Horrible place!!!! Staff is horrible, admin is horrible! They have bed bugs and other bugs! I've found roaches in the hallways where my mother was staying. Also some of their aides don't speak English and They are not certified!! I am calling state sometime today or tomorrow. They should not have non certified CNA or CHHA's taking care of these residents! They have no training! And every resident I see has bruises or cuts! Including my mother!

Stephanie Hand

Local Representative

June 2017

We are sorry you had a negative experience and welcome the opportunity to find out more information. We have a contract with a great pest control company who makes sure that we don't have any issues. All of our aides are certified nursing assistants or home health aides as required under state regulations. We would love to discuss the details relative to your Mother's care and make sure to change your negative to a positive! Please contact Julia Fraser at [removed].

Was this review helpful?
10

Not such a great place

The photos on your website are outdated. Dana Grossman has not been with Brookside for over a year.I am very disappointed with the facility and it appears to have gone downhill quickly. They are understaffed and many of the aides are indifferent to the needs of the residents.

Stephanie Hand

Local Representative

June 2017

Our website has been updated for quite some time now, we would love for you to hop on and check it out. Please also visit our Facebook page for the latest happenings so that you could see for yourself how happy our Residents and staff are on a daily basis.

Was this review helpful?
20

Disappointed!

We are not so pleased with The Brookside. Yes it is pretty. Yes they are oh so nice when you are signing up. Not only do they misinform you, they outright lie. The communication between the staff is horrible. They fail to notify family members of important health related incidents. This is all I will say for now. Just think twice before trusting this place to handle the care of your loved ones.

Seth Dudley

Local Representative

March 2015

We are sorry your experience was less than expected with us. I can assure you that we are eager to speak with you regarding your experience and see if we can rectify any ongoing concerns in relation to you and/or your loved one(s). We pride ourselves in our communication with families and strive to work side by side with each and every family member as health status and needs change so we can continue to provide the quality care that we pride ourselves on. Please feel free to contact us as soon as possible so we can fix any communication or other issues. As you can see from other reviews we have many happy and satisfied customers, but each person and family counts, as we would like the opportunity to make you a satisfied customer as well.

We're very pleased by how things have gone with The Brookside so far! The staff is very friendly and courteous, and very attentive to the needs of the residents! They've done a great job looking out for my loved ones, they really seem to enjoy it here.I really have no complaints whatsoever, they've come through on every promise they made to us when we were touring, and they're just a high quality place overall!

My mom fell the week before she was to go to brookside and everything had to be reevaluated. It was a disappointment as she had to go to rose lane 1 but it was the best thing for her. The care has been very good and they have been veryhelpful with information. They care about their patients! I've been there while meals have been served and the food is good. They keep there patients busy so it makes the day go by happily for them. On the whole iam very happy with the place.

They take good care of my loved one. They have some great staff here and then they have some not so great staff members. They seem to be better setup for regular assisted living but it also depends on each individual. We pay about $6,500 a month. Our loved one is being taken care of as far as we know and she has even been putting on some weight. They have a salon on site that they take the residents to about once a week.

Dana Grossman

Local Representative

January 2014

Our reward is when our residents are thriving in the community. With so many amenities available to our residents, we pride ourselves on making every day a new opportunity to create happy memories for our residents & families. Please let us know how we can make tomorrow an even better day! Thank you for being a part of our family.

Mattison Crossing, an assisted living community, provides a full range of services that promote the optimum level of comfort, security and a home like environment. Mattison Crossing offers a variety of apartments to fit your individual lifestyle. All apartments are equipped with sprinklers and smoke detectors. Amenities abound including the kitchens wall to wall carpet, large closets, window treatments, individually controlled heating and air conditioning. And for your convenience, each suite is equipped with an extra large full bathroom. The community boasts an impressive array of services, all meant to ensure a '5-star' experience. Exercise daily in our fitness room, take in a movie in our magnificent theater, be pampered in our beauty salon, read a book or surf the internet in our library, or create your own project in our arts and crafts studios. Mattison Crossing also offers a helping hand with on-site healthcare services such as bathing, showering, dressing, help with medications and ensuring excellent on-site care by visiting doctors. Mattison Crossing has its own beautifully appointed synagogue, available daily, Shabbat and high holiday services. Coupled with a kosher kitchen, the community has created a Jewish cultural environment that is second to none.