Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

I love deals! I am a coupon clipper, a sale lover and a dollar store
queen so of course when I found out that I lived next to a dollar store
that has 88 cent Tuesdays, I was all up on that. Throughout the summer I
would go there regularly before our trips to the Park to stock
up on bubbles, shovels, snacks and random things I must have but am
never sure why. It seemed like every time I left I spend more than I
got, every time I checked out I would think 'that can't be right'. I
attributed my feelings to the fact that I usually do buy more than I
expected. Did I really need that bird statue? Yes, yes I did.

On this particular 88 cent Tuesday night however, after hearing stories of
friends being "overcharged" for goods, I decided to test something out.
I went to Honks and, like any self-respecting coupon diva, filled up
my basket with a ton of semi-useless items; 25 items to be exact and I
counted them...twice. With sales tax it should have come to $23.52 but
when they rang us up it was $33.52. The line was gathering and I didn't
want to make a stink unless I was completely positive I was correct so I
checked out and informed the cashier that I would be recounting. He
huffed a bit and said he would have to call the manager who would not
be there until tomorrow and so on.

My husband and I stood to the
side and recounted everything again, yup 25 items. So back to the
cashier I went only to find out, they don't give refunds. Interesting
considering the 'returns must be made within 30 days' sign sitting
directly in front of me. The cashier who rang us up told me and I quote
"My line was long, if you didn't want me to over charge you, you should
have counted it". But I did count it... twice and then a third time
after checkout.

The female cashier continued to tell me they can
not issue refunds and I would either have to come back tomorrow and get
store credit or get $10 in items right now. But I didn't want $10 in
items or store credit, I wanted my money back or at the very least an
apology. Alas there was no reasoning with them so I wrote down their
corporate number and took $10 in Tupperware and went on my way.

I am not usually one to hold a grudge but this incident made me wonder.
If my friends have had this problem, and reviews show other customers
have had this problem, just how much money have I been over charged this
year shopping at Honks. So the next time you head to the dollar store
and leave thinking "Man, I feel like I spent more than I got" you
might want to stop and count it all. Lesson learned my friends, yet
another reason why I would rather spend my money at a LOCAL business
where they know my name and I probably know their mom and I will tell
their mom if they overcharge me.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.