Return & Refund Policy

SJ Farma take pride in giving our customers the best. There will be times that you may not be happy with our quality and services. Please drop an email directly to our Chief Executive Officer ceo@sjfarma.com. Either he himself or his personal assistant will get back to you within 3 - 5 working days. We want to ensure we always improve our products and services to enhance customer’s confidence.

Returns:

If your item arrives faulty during transit or faulty, with manufacturing defects and doesn’t match the original listing, you can return it for a refund. We require you to check your package, open and inspect the item before you sign to accept from the delivery boy. Reject the package without signing and ask the delivery boy to return it back to sender. Please take photos and email to support@sjfarma.com within 5 days from the date of goods received. We will not entertain any return of this nature should you response after 5 days. Our support team will advise you what and how to do next.

Clause as the above number 1 which states that item received as faulty during transit or faulty, with manufacturing defects and doesn’t match the original listings are not returnable for exchange. You are able to return the item for a refund instead and we will refund you including the cost of shipping. You can however, place a new order with us again. For domestic and international orders, please refer to our support team at the email and contact below.

If you received the item without any manufacturing defects, damaged during transit or matching the original listing, should you consider returning the item without any valid reasons, or you change your mind on purchasing the item, the return of the item should be done within 14 days from the point of goods received. Item should be returned in its’ original show room new condition with all parts, accessories and box intact. The return shipping fees will be the responsibility of the buyer (applies for both domestic and international buyers). Any Custom duties, port / custom clearance and handling charges applied will be at the buyer’s cost too (for international buyers only). A 20% re-stocking fee may apply only for international buyers only.

Due to hygiene purposes, selected item are not allowed to be returned. Please check the listing descriptions carefully as an indicator “NOT RETURNABLE” will be shown. We hope for your kind understanding. Please contact us should you have questions regards this.

Warehouse Sale and Clearance Sale items are not returnable for refund.

How to do a return:

Download and fill in a “Goods Return Appkication Form”, attach photos of the faulty / damage / defected goods and email to support@sjfarma.com within 5 days from the receiving date. We will not accept return should we not receive the goods return form after 5 days.

If you received the item without any manufacturing defects, damaged during transit or matching the original listing, should you consider returning the item without any valid reasons, or you change your mind on purchasing the item, the return of the item should be done within 14 days from the point of goods received. Item should be returned in its’ original show room new condition with all parts, accessories and box intact. The return shipping fees will be the responsibility of the buyer (applies for both domestic and international buyers). Any Custom duties, port / custom clearance and handling charges applied will be at the buyer’s cost too (for international buyers only). A 20% re-stocking fee may apply only for international buyers only.

Wait for our support’s team email response for a “CREDIT NOTE” number and approval. Download this “CREDIT NOTE” print 1 copy and attached it with the item package for return and ship package to the following address:

After shipping out your package to us, please email the returning package’s shipping tracking number and also the “CREDIT NOTE” number to support@sjfarma.com.

Your refund should be in your account with reference to your original order mode of payment within 7 working days after we receive the package. No cash refund will be entertained.Should you not receive the refund within the stipulated time, kindly contact support or email us your details again.