This role covers the South East Region which includes the following areas: Raleigh NC, Charlotte NC, Atlanta GA, Jackson MS, Miami FL, Tampa FL, Birmingham AL, Greensboro East NC, Columbia NC, and Puerto Rico.

(You can live anywhere in the region listed)

This role is responsible for leading and managing a team of Field Patient Service

Coordinators (PSC) who are the field based point of contact for Novartis patient services focused on educating HCPs and office staff on service offerings and patient status during the initiation of therapy. (NOTE: this team will not engage in the practice of nursing.) The Area Leader will hire, train and manage the work responsibilities of the Patient Service Coordinators to optimize the Neuroscience patient and physician experience, with the ultimate goal of improving patient outcomes. The Area Leader will be responsible for ensuring that Patient Service Coordinator activities are compliant with Novartis policies and procedures. The Area Leader will also be responsible for proper development of the PSC team and for coordinating with other colleagues within Patient Services to develop and implement changes to the program to improve the patient experience.

The Area Leader will be responsible for:

Hiring, training and providing leadership and strategic direction to a dedicated team of Field PSCs in a manner consistent and compliant with company policies and requirements

Continually developing Field PSCs, including training on marketplace and therapy area changes and managing their performance against set objectives

Managing the geography to ensure appropriate coverage of patients and physicians offices

Seeking ways to improve the patient experience and working cross-functionally with Patient Service colleagues to develop and implement improvements to the program

Acting as a program liaison to the Commercial Sales counterpart in their region
Ensuring compliance with Novartis policies and procedures and full integration into the Novartis culture and support resources

Position reports to Neuroscience Head of Field Nursing, Patient Services; Position will have potentially up to 10 direct reports (may fluctuate over time)

Area Leaders will manage a travel, expense and training budget for their areas.
The efforts of the Patient Services team directly impacts the onboarding to prescribed medications and the satisfaction of patients and physicians with the therapy initiation process

EEO Statement

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

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