CUSTOMER SERVICE

SWATCH SERVICES

ONLINE FABRIC SWATCH POLICIES: Swatches of online fabric are ordered by going to the desired fabric's main page, and then clicking "+ Swatch to Cart", immediately above the "Share" Facebook icon. Online fabric swatches are approximately 2" by 4 1/5". Swatches cost $1 per swatch. USPS First Class shipping is free for under 10 swatches in the US, and under $10 outside of the US. If you love your swatch, we encourage you to order yardage as soon as possible as many of our fabrics are non-reorderable.

* There is a 1 to 3 business day turnaround for all online swatch orders of under 8 swatches, including USPS Priority swatches.

* There is a possible 5 to 10 business day turnaround for all online swatch orders of over 8 swatches, including USPS Priority swatches.

* Please limit yourself to one swatch order every 30 days

* Most swatches are shipped USPS 1st Class letter, therefore are not trackable.

INTERNATIONAL SWATCHES SHIPPING COST: Your actual shipping rate will be between $8 (up to 15 swatches) and $14 (more than 15 swatches), dependent upon the number of swatches purchased and the destination. After you have made your swatch purchase, we will email you within three business days in order to process a partial shipping refund.

IMPORTANT SWATCH SHIPPING INFORMATION: Swatches are shipped USPS 1st Class letter, therefore are not trackable. If you want to track your swatch order, you will need to use USPS Priority shipping. There is a minimum 5 business day turnaround for all online swatch orders of over 10 pieces, including USPS Priority swatches. There is a one to three business day turnaround for all online swatch orders of under 10 swatches, including USPS Priority swatches. Swatches may not be picked up in our store!

CUSTOMIZED FABRIC SWATCH SHOPPER SERVICE: With three floors of fabric, Britex Fabric’s San Francisco store is overflowing with so much more than we sell in our online store! Our Customized Fabric Swatch Service gives you unbridled access to Britex Fabrics' bounty of unique fabrics, ribbons, lace trims, and trims, excepting lace fabric. It takes between 5 to 7 days for us to find and cut your swatches, even with USPS Priority shipping services! Fabric swatches are approximately 1 1/4" by 6". Ribbon and trim swatches are approximately 3". Lace trim swatches size vary. When you select from your customized grouping, we'll credit the $25 service charge towards your $75 purchase*. (*offer good for 60 days from time of swatch purchase) If you love your swatch, we encourage you to order yardage as soon as possible as many of our fabrics are non-reorderable.