No water is collected.

We bought a brand new Kenmore Dehumidifier yesterday. We opened and tried it today and to our great surprise no water was collected. Our old Woods Dehumidifier collects water whenever we switch it on. I've noticed other consumers are having the same problem. What is going on? Should I take it back right away? Do you have a solution? I need it as soon as possible.
Thanks

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If your
dehumidifier doesn't seem to run often but the humidity in the room is
high, try adjusting the humidistat control on the dehumidifier to a
dryer setting. If the dehumidifier seems to run constantly, but there's
little or no water in the container, there may be a problem in the
refrigeration system. Try cleaning the unit. If that doesn't work, you
can't repair the refrigeration system yourself, you need a qualified
appliance repair technician to do that.

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