Motivation As part of my job I work in a group called the SQL Language council (SLC). The purpose of that group is, roughly three fold: Ensure any SQL added to DB2 (and to some extend IDS, Netezza and Derby) remains compatible between the products. Bring SQL...

Well, I've spoke about this many times and discussed this with many people. To put it simply a case is a service request made by an employee, citizen, or customer which much be resolved by a knowledge worker. Now that sounds simple enough. Let's look at the...

By
configuring the Case Operations component, users can perform custom actions in
a workflow in FileNet® P8 Platform applications. Some example custom actions
included in the following sample code are creating a case, adding a case
comment, attaching an...

IBM Case Manager (ICM) is a web-based solution that helps customers streamline the creation and management of case workflow. ICM 5.2 is built on the IBM Content Navigator (ICN) framework. Some customers have requested the ability to display dates in long...

IT professionals -- and I say this with compassion, having been one myself -- tend to think way too much about the T, and not nearly enough about the I. What do I mean by that? I mean that while technology certainly drives business services, it is not,...

I was searching through recently published technotes and found a link to the Top 5 most frequently-accessed Knowledgebase (KB) articles for each of the ECM products, including Case Foundation, Case Manager, Datacap Taskmaster Capture, FileNet Image Services,...

This is in response to a question from a partner about how to add a new document to an attachment in Attachment widget from one that is already filed into the current case. Currently, there is no out of the box feature in the Attachment widget that allows you...

Brian Benoit is the Technical Consultant for Pyramid Solutions' ECM practice. He has responsibility for pre-sales support, Pyramid Product offerings and support for the Pyramid relationship with IBM's ECM development groups. Brian joined Pyramid Solutions in...

Johnson Liu is a Software Engineer with IBM Software Group in the United States. For IBM Case Manager, he developed various early training workshops, white papers, and code samples. Johnson has expertise and supports customers in the areas of widget...

IBM Business Process Manager (BPM) 8.5.7 has been announced on February 16, 2016 ( IBM BPM 8.5.7 Announcement Summary ) and made available on March 11, 2016. An important part of this BPM release is the web-based BPMN process editor, which...

Introducing IBM Case Manager Design Jump Start Need to develop a high level Case Manager solution design ? Rather than attempt to determine the level of effort via a workshop or conference calls, this jump start allows for a more concrete forward...

Abstract This article aims at presenting an overview of the EAM and ERP systems
consolidation and providing a usage example of IBM Maximo and SAP tools. Introduction The consolidation of IT systems provides advantages that consequently enhance
business...

Our folks were busy the last few weeks of 2013 pulling together some new educational material to help you better understand how you can use test case execution records with IBM Rational Quality Manager (RQM). A new six part video series was published to...

Have you heard about the new Basic Case Management support introduced as an add-on feature to IBM Business Process Manager (BPM) Advanced 8.5.5? It allows you to build flexible case solutions that include ad hoc activities as well as structured...

Johnson Liu is a Software Engineer with IBM Software Group in the United States. For IBM Case Manager, he developed various early training workshops, white papers, and code samples. Johnson has expertise and supports customers in the areas of widget...

Announcing availability of the first two courses out of eight planned for IBM Case Foundation 5.2.1 Administration: F230 IBM Case Foundation 5.2.1: Introduction This course introduces the features and components provided with IBM Case Foundation 5.2.1...

Brian Benoit is the Technical Consultant for Pyramid Solutions' ECM practice. He has responsibility for pre-sales support, Pyramid Product offerings and support for the Pyramid relationship with IBM's ECM development groups. Brian joined Pyramid Solutions in...

Really interesting keynote from Amber Case on the history and future of the human-machine interface. The metaphor she used was the interface has gone from solid (actually physical buttons) to liquid (buttons in software) to air (no buttons but location...

Brian Benoit is the Technical Consultant for Pyramid Solutions' ECM practice. He has responsibility for pre-sales support, Pyramid Product offerings and support for the Pyramid relationship with IBM's ECM development groups. Brian joined Pyramid Solutions in...

This blog post provides a high level overview of the tools available from IBM Case Manager Version 5.2 to build case management solutions. Seema Meena is a Software Engineer at the Software Group, IBM India Software Lab. She has more than 8 years of...