360pi Press Releases

360pi Recognized in Top 10 for Customer Satisfaction Across All Retail Software Vendors on 2015 RIS LeaderBoard

Share and Enjoy

Tuesday, December 1, 2015

360pi receives 21 top 10 rankings and is the only product and price intelligence vendor to be recognized for the third consecutive year.

OTTAWA – December 1, 2015 – 360pi has been named to the prestigious RIS Software LeaderBoard for the third year in a row, with 21 top 10 rankings, including two #1 rankings. The 2015 LeaderBoard, released last week, is widely recognized as the retail industry’s most reliable ranking of retail technology software vendors.

The RIS LeaderBoard is a highly rigorous evaluation of software vendors from the people who know them best – actual retail customers. It ranks technology vendors based on customer satisfaction across a wide range of criteria, serving as an objective guide to help retailers find the vendors and solutions they need. The 2015 rankings were compiled from 747 evaluations made by 332 retailers – “cutting through the noise of marketing messages, buzz and hype,” according to RIS, in order to provide real-world information on software vendors.

A partial list of 360pi’s top 10 rankings include the following:

Leaders in Ease of Installation & Integration (ranked #1)

Leaders in Customer Satisfaction

Leaders in Technology Innovation

Leaders in Overall Performance

Leaders in Total Cost of Operation

Leaders in Software Reliability

Leaders in Quality of Support

Leader in Quality of Service

Leaders in Ease of Administration and Maintenance

Leaders in Software Reliability

Leaders in Recommendation

360pi is also honored to receive a top 10 ranking in customer satisfaction across all of the vendors profiled in this year’s LeaderBoard. While the retailer submissions are confidential, one of 360pi’s customers volunteered this comment to RIS, “360pi continues to impress our merchandising and marketing teams with ease of use and quick turnaround times on requested features…. They are a true pleasure to deal with from start to finish.”

“We are 100% committed to the success of our retail customers and we are extremely honored to be recognized by our clients for a third consecutive year on the RIS Leaderboard,” said Jenn Markey, VP Marketing, 360pi. “We continue to be the only product and price intelligence vendor to make the LeaderBoard, which reinforces our reputation and credibility with enterprise retailers as further evidenced by our Net Promoter Score of 60 with strategic accounts.”

About 360pi

360pi derives profitable insights from product and pricing big data to help leading omnichannel retailers, etailers, and brand manufacturers compete and win with shoppers. 360pi’s customer base accounts for over $US200 billion in annual product sales and includes Ace Hardware, Build.com, and Overstock.com, along with several Fortune 500 consumer products companies. With the majority of in-store purchases being influenced online, 360pi helps retailers and brands successfully navigate the multi-channel landscape with real-time insight into who is selling what, where, when, and for how much. Ultimately, 360pi customers make smarter decisions faster to drive increased revenues and margins across all channels.