This position is responsible for servicing all first tier consumer/agent contacts addressing a variety of information and transaction assistance for all Money Transactions wire transfer and Money Order products or services including new products that may be added in the futureThis position must ensure compliance to all the transaction, processes and procedures while maintaining department performance standards.

Excellent Spoken English Communication skills.

Exceptional time management, oral and written communication, decision-making/problem-solving skills.

Sitel believes that great customer experiences are powered by people who love what they do and where they work. By putting people first, we deliver great experiences every day. Our vast, diverse workforce serves 70 countries, while sharing one common passion – to make every customer experience memorable. Wherever they are, our dedicated people always speak the right language, so building trust and getting closer to your customers comes naturally.

Sitel has vast experience across all major verticals, including financial services, communications, healthcare, manufacturing, media and entertainment, public sector, retail, technology, travel and utilities. As your outsourcing partner, your business objectives become our shared objectives. With our wealth of expertise, we are dedicated to joining forces with you, to sharing our knowledge, and to growing your business together.