landline telephone / overcharging and disconnection

I've been with Verizon for over 10 years and recently they disconnected my phone line because I cancelled Direct-TV. They are charginging me for future billing even after the line has been disconnected. I received a refund check for $3 from Direct TV after the disconnection but Verizon is charging me $440 extra for the cancellation. I wasn't under any Contract with them. they have also cancelled and reconnected my phone line twice, each time charging me a reconnection fee without my consent.

my telephone no is 01872 270586 and it has been dead for the last 45 days and i have lodged formal complaints vide docket nos:3940, 3960, 4010 etc but instead of rectifying the fault the QADIN office is simply deleting the complaints. i have paid all dues within the time frame but fail to understand how many more months it will take to restore my telephone to action
suckdev singh