Warranty

FAQs

To troubleshoot the problem, check if you can connect to another App on your device. If you cannot open and use any of the other Apps then you may have a networking issue. If you can use other Apps, try unplugging the device for at least 30 seconds. After plugging it back in try accessing Netflix again.

Which video quality should I select in Vudu?

Vudu recommends that you have at least a speed of 9 Mbps to stream the 1080p resolution and a speed of 4.5Mbps to stream the 720p resolution. They do not have any specific speeds for 3D viewing.You can do a speed test inside of the Vudu app that can tell you what quality should be chosen when playing back videos. The speed test can be accessed by going to Vudu Home, selecting:"My Vudu" -> "Info and Settings" -> "Network Speed Test".

Where do I insert an SD Card in my Blu-ray Player?

This player does not have an SD card capability for storage but it does have a USB port.

Where can I order parts for my product?

You can order parts and accessories for your machine from our Parts & Accessories Department at 1-800-833-9626.

Where can I find the firmware for my device?

Click here and enter your model number into the Get Support Now search box. Once your model appears, click on the "Support" link under the picture of your model. This will bring you to the Support Page for your model. If there are any firmware updates available for your model, they will be located under the Drivers &amp; Downloads tab. If there is no Drivers & Downloads tab, your device's firmware is up to date.

What type of audio does Netflix output through the HDMI jack on the Blu-ray player?

The Netflix App will output only stereo audio on units made in 2010. Netflix Apps 2011 and newer are capable of outputting stereo and Dolby 5.1 if the program or movie is available in both of those formats. The audio selection is made in the program's menu.

What type of audio does Netflix output through the Digital Optical jack on the TV?

The Netflix App will output only stereo audio on units made in 2010. Netflix Apps from 2011 and after are capable of outputting Stereo and Dolby 5.1 if the program or movie is available in both of those formats. The audio selection is made in the program's menu.

What file formats are supported by DLNA?

DLNA on the BD player supports MPEG-2 video, and AVCHD video files that were recorded with a Panasonic camcorder. MP3 music, JPEG pictures and MPO 3D pictures are also compatible.

What do I need to do if I forgot my network services access code?

In order to reset the access code follow the steps:

Turn the unit on (2011 and newer) Unit must be off for 2010.

Press and hold [OK], the yellow button and the blue button on the remote control at the same time for more than 5 seconds.– POWER LED starts to flash, and “00RET&quot; is displayed on the screen.

Press [1] (right) repeatedly on the remote control until "08FIN" is displayed on the screen.

Press and hold [OK] for more than 5 seconds

What can I do when my remote control freezes or locks up?

When attempting to use the remote, make sure you look at the front of the Blu-ray Player to make sure it is not showing an error message. If it says "SET 1", "SET 2", or "SET3", the remote code has been changed and you will need to change it back. Press and hold the desired #1 ot #2 or #3 button on the remote to programm the remote.

What are MKV files?

MKV is a file extension used for the Matroska file format for video, audio, or picture storage.

The remote control for my Panasonic device is no longer functioning. Is there a remote control code available that will enable me to use another manufacturer's remote to operate this device?

You will have to contact the remote's manufacturer for the codes needed.

My unit has no power. What do I do?

If the unit is not powering on, remove the power cord plug from any power strip it may be connected to and plug directly into the wall outlet.

Is this a mult-region disc player?

No, this model is not a multi-region disc player.

Is the HuluPlus App available for this player?

No, this model features simular Apps like Netflix, CinemaNow and VUDU.

I would like to have the latest firmware update sent to me for my Blu-ray Player.

The latest firmware updates are available in our "Support" section and can be downloaded free of charge. Click on this link (Click Here.) and enter your model number. Click on support and then find the update by clicking the "Drivers & Downloads" tab. If you need the update sent to you please contact us by one of the methods listed to the right side of the page in the "Contact Us" box. There will be a minimum charge of

How to I enter my email address into Netflix?

Press the [OK] button on the remote and begin entering your email address registered for Netflix and access the onscreen keyboard.

How many devices can I register to my Netflix account?

It is no longer necessary to keep track of how many devices you log into with your email adress and password. There is however a limit of two users streaming at the same time on the basic monthly plan. For more information go to Netflix.com.

How do I update the firmware in my Blu-ray Player?

Go into "Setup", > "Player Settings" > "System" > "Firmware Update" > "Update Now". While you are in this menu you can also make sure that automatic Update Check is set to on for future updates.

How do I set the time on my Blu-ray player?

This player does not have a clock or time feature you can change.

How do I reset the product (DMP-BD65,DMP-BD655,DMP-BD85,DMP-BDT110,DMP-BDT210,DMP-BDT215,DMP-BDT310)?

While the unit is off, press and hold [OK], [B] and [Y] on the remote control at the same time for more than 5 seconds. - "00 RET" is displayed on the unit's display. Then Repeatedly press [arrow right] on the remote control or [POWER] on the unit until "08 FIN" is displayed on the unit's display. Finally press and hold [OK] on the remote control or [OPEN/CLOSE] on the unit for at least 3 seconds.

How do I reset my Blu-ray Player or DVD Recorder?

While the unit is on, press and hold [OK], the yellow button and the blue button on the remote at the same time for 10 seconds. When &quot;00 RET" is displayed on the unit, press the [Right arrow] on the remote to until "08 FIN" is displayed. Then press and hold [OK] on the remote for at least 4 seconds.

How do I find my player's MAC Address?

Press the [SETUP] button, select "Network" and then "Network Settings". The MAC Address will be located at the bottom of the Network Settings screen.

How do I deregister a Netflix account ?

It is no longer necessary to deregister your Netflix account from any of your devices. You can register as many devices as desired. The only limitation is that you can only use two devices at any one time on the basic monthly subscription. Check with Netflix for other plans.

How do I check my Electronic Serial Number (ESN)?

For models that were made in 2010 and 2011 you need to launch Netflix and press the keys on your remote in this sequence: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. This will bring up an information screen with your Electronic Serial Number (ESN).If you have a model from 2012, 2013, or 2014, you only need to go to the Netflix Information Screen and select "Device" for your ESN.

How do I activate my Netflix account?

Start by pressing the Netflix button on your remote or select the App showing on screen. If you do not have an existing Netflix account you'll see a Netflix screen offering a free month. "Start your Free Month" should already be highlighted. Click on it and fill out the information required on the next screen.

How can I register for the warranty of my product?

You may register your products online by clicking here. It is not necessary to submit this form in order to effectuate the limited warranty. As long as there is a copy of the receipt, your product warranty begins from the date of purchase.

How can I correct no sound while playing back DTS discs?

You can log into the player's menu and change the DTS Audio Output option to Bitstream and not PCM.

How can I change the remote code. Everytime I press any button on remote control it displays "1" on the product display?

Please press and hold the [OK] and [1] button on the remote for 10 seconds. This will change the remote code.

How can I change the format from 16:9 to 4:3 to be able to watch 4:3 movies on my TV?

Enter the TV Settings on the Blu-ray player's menu and select the 16:9 option. Do not select 16:9 Full.

How am I able to wirelessly connect my player to the network?

This player does not connect to a wireless network. It can be connected to power line communication modules or with an Ethernet cable to wireless gaming adapter.

How am I able to turn on Closed Captioning or Subtitles when using Netflix?

On units made in 2010, the Netflix platform did not allow for Closed Captioning.On units made in 2011, 2012,and 2013 the Closed Captioning is selected prior to playing your program or movie.On units made in 2014, the choice is made after starting the movie or program.Click here for examples.

How am I able to increase the local storage of my player?

Insert a 2GB SD Card or larger into the player to increase the local storage.

How am I able to connect this model to my wireless network?

Unfortunately, the DMP-BD75 does not allow for wireless connections. It can only be connected through your wired network.

How am I able to change the region code for my Blu-Ray player?

The model will playback DVDs from Region 1 and will also play Blu-ray discs from Region A. The region code is listed on the rear of the disc packaging. The player's region code is unable to be changed.

Every time I press any button on remote control it displays "1", "2", "3", "4", "5" or "6" on the product's display?

Please press and hold the [OK] button and the corresponding number showing on the products display either [1], [2], [3], [4], [5] or [6] button on the remote for 10 seconds. This will change the remote code.

Does this model come with an web browser?

No, this model does not have a Web Browser.

Can I clean the blu-ray lens in my Blu-ray Player or Home Theater System?

The bluray lens has to be cleaned by a certified technician. It cannot be cleaned by any other means.

Am I able to playback a DVD from another Region other than Region 1?

No, on this device you are unable to playback a DVD from other Region.

Am I able to play a Blu-ray or DVD disc from another country?

No, the player will only play discs that are Region 1 or All.

Will a Blu-ray disc that is Region All Disc play in this product?

Yes, a Blu-Ray that is Region All Disc can play in this player.

Why won't a rented disc play in my player?

If you're having difficulty playing a disc that you have rented or borrowed, try a disc that you own to see if it plays. If it does play then there could be a problem with the borrowed or rented disc. Try cleaning the disc with a soft cloth to remove any debris or fingerprints.

Why isn't Netflix available in the VIERA Connect Market?

This issue can be resolved by entering the proper DNS server address into the unit. Try entering 8.8.8.8 as your DNS server address and 8.8.4.4 for the secondary DNS address if that option is available for your unit.

Why is a "No Read" error message appearing on my product?

Ensure that the surface of the disc is not dirty, scratched or smudged, or try another disc and see what happens. If the product is unable to play all discs, then it will require servicing.

Why does the audio and video sometimes drop while watching a movie?

Remove the HDMI cable from the player and the TV. Reconnect the cable to both the player and a different HDMI input on the TV. If the problem continues test a different HDMI cable.

Why does my disc not play when I press [PLAY] on the remote?

Some discs require that you press the [ENTER] or [OK] button to get to the movie playing..

Why does it say my Netflix account is already in use?

If you see this message, it means that there are more than the allotted number of users streaming content from your Netflix account at the same time. This is not an issue with our equipment. Check the Netflix Help Center website for further information.

Why does "this operation is not permitted" appear when I press a button while playing a movie?

You are on a portion of the disc that prevents the current function you are attempting to do. Please wait until scene change or stop the movie to attempt your function.

Why can't I log into Netflix?

The Netflix login requires the usage of a registered email address and account password. If the password uses special characters or a combination of upper and lower case letters, they must be entered exactly that way. Entering incorrect information or charcters would be the only reason for not being able to log into Netflix.

Why can't a rented disc play in my player?

If you're having difficulty playing a disc that you have rented or borrowed, try a disc that you own to see if it plays.If it does play then there could be a problem with the borrowed or rented disc. Try cleaning the disc with a soft cloth to remove any fingerprints or smudges.