OverviewIf you are a highly motivated individual with an active
credential (CPA/EA/Practicing Attorney) and excellent communication
skills, we need you to help our customers complete their taxes
using Intuit TurboTax products. You will advance our goal of
Powering Prosperity Around the World by providing expert guidance
and explanations of tax and technical terms to our customers. You
will also play an important role in our effort to enhance our brand
by delighting our customers and empowering them to prepare their
taxes.ResponsibilitiesThis is a seasonal, virtual, customer-facing
role; you will be using our state of the art video communication
software (SmartLook) to interact with customers Help TurboTax
customers who are working on their tax return with 1) tax advice,
including return preparation and signature when required, 2)
product/software inquiries, and 3) tax calculationsCreate high
quality customer interactions and experiences that instill
confidence using deep customer empathy, and your deep knowledge and
expertise in the field of tax preparationUtilize and leverage
government websites, professional resources, and team expertise to
seek out and deliver the right answer to the customer using
everyday languageApply defined practices, procedures, and company
policies to troubleshoot and resolve tax advice and preparation
customer inquiriesDocument customer interactionsQualificationsThis
is a seasonal customer facing position providing Tax Advice, Tax
Return Review and Preparation for Individual Federal and State tax
returns for TurboTax CustomersHelp customers as they work on their
tax return with tax advice, return preparation (including signature
as needed), product/software inquiries, and tax calculationsApply
defined practices, procedures and company policies to troubleshoot
and resolve customer tax questions and preparation of returns. High
quality interactions with customers utilizing strong written and
verbal skills as well as deep customer empathyTax returns prepared,
signed and delivered to customerUtilize and leverage government
websites, professional resources and team expertise to seek out and
deliver the right answer to the customerDocument customer
interactions Represent the Intuit TurboTax brand and spirit by
demonstrating empathy for the customer, empowering and partnering
with the customer, personalizing the experience, and providing them
the confidence that they can do their own taxes

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