AUTOMATION

Automation is the capability to apply artificial intelligence for the purpose of productivity. Its importance to human progression is such that automation is widely billed to be the third revolution, after industrial revolution in the 18th-19th centuries and the production revolution of the 1950s.

And excitingly we’re living through it now. AI is getting better and better at automating things that humans do.

Automation is already allowing us to shop quicker with self-checkouts, work out the perfect temperature for our homes and much more.

In addition, by introducing greater automation into the workplace, AI is empowering business employees to spend more time on more profitable and enjoyable activities. Such automation is driving efficiencies in day-to-day operations. Repetitive, low skill chores such as documentation processing and simple aspects of customer service are often the first areas that businesses experience with.

Early adopters are also trialling automation for more highly skilled tasks like fraud prevention and copywriting. For those companies yet to consider a degree of automation, there is a very real risk they will soon be losing out to competitors on superior customer experience and value creation.