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To find the best travel insurance plan for your trip, you want to know which plans worked well for other customers. All of our travel insurance reviews were submitted by customers who purchased a plan on our site.

I did not have a need for the Travel Insured coverage, but if I had, it is almost impossible to find a number to call to make a claim. A card advising about telephone numbers to call would've been very helpful.

In the future, you will find your 24 Hour Emergency Assistance and Claims numbers in both the policy received from Travel Insured and the order confirmation from InsureMyTrip. We suggest that you print the appropriate policy pages and take them with you on your trip. Alternatively, if you do not wish to print the policy, we are able to send a US Postal copy of your documentation.

It was great to be able to insure an in-country trip that involved many different vendors. We were traveling with various carriers and using different excursion providers, all with different cancellation rules, and this plan made us very comfortable. We knew that no matter what part of the Alaska SE Inland Passage we were visiting on our own, or how varied our activities were, we would have coverage that worked for us.

We had a great trip to Alaska and we didn't have to file any claims. It was worth the cost just to have the security that if something had happened, we had coverage to lessen any out of pocket expenses. Travel insurance is well worth the price in our book.

The one thing I requested assistance with was not provided, despite the fact that the CSA website said they could assist. I thought I had lost my passport. Based on my CSA plan documents indicating you could help with lost or stolen travel documents, I contacted CSA and was given no assistance or guidance whatsoever. After being bounced around to three different extensions, all the representative said was, "your policy doesn't cover passport replacement." No help with how I should solve my dilemma, who I should call, etc. Just a waste of precious time I couldn't afford to waste while I was trying to beat the clock to save my vacation. Why claim that you can assist with stolen/lost travel documents if you can't? You made a stressful situation worse.

Thank you for sharing your experience with us; we apologize for any inconvenience you may have experienced. We reviewed the case and the phone calls in question, and agree that you were not provided the level of service we would expect. Corrective action has been taken, and we are confident that this was a one-time occurrence.

As a customer service gesture, our assistance provider will be reimbursing your plan cost. You should receive that payment within the next 30 days. We hope you will give us another chance to serve you in the future. If you have any further questions, please contact us at (800) 348-9505 or csa@csatravelprotection.com.

UPDATE: I'm very glad to report that CSA took the time to read and review my complaint and took corrective action to ensure others won't suffer the same fate. Their response, action to re-train those who dealt with me and the gesture of reimbursing my plan cost have restore my faith that they truly endeavor to make traveling worry-free. As such, I am amending my survey to indicate that I would (and WILL) use them again.