Firmware Update

What Does This Do?

This utility updates the firmware to version 1.02 and resolves the following issues:

Title and album information for music files may not display correctly on the player

The player may unexpectedly power off when playing MP4 video files

The player may skip the first few seconds when playing WMV video files

Audio and video may be out of synchronization when playing video files

When selecting songs from "All Songs", "Album", or "Artists" in "Music Library", the "Index" description displayed at the top of the screen may not match the "List" description at the bottom of the screen

IMPORTANT: This file is only for use with the models identified. Not all models are sold in all countries.

Applicable Models

This firmware update is intended only for NWZ-E436F and NWZ-E438F Sony® Walkman® Digital Music players that have firmware version 1.01 or lower installed. Please follow the steps below to check the model and firmware version of your player.

Press and hold the "BACK/HOME" button until the "Home" menu appears.

At the "Home" menu, use the arrow buttons () to select "Settings" (), and then press the "Play/Pause" button ().

At the "Settings" menu, use the arrow buttons to select "Common Settings", and then press the "Play/Pause" button.

At the "Common Settings" menu, use the arrow buttons to select "Unit Information", and then press the "Play/Pause" button.

Confirm that the model is NWZ-E436F or NWZ-E438F and that the firmware version is 1.01 or lower.

If the firmware version is 1.02 or higher do not attempt to install this update.

WARNING!! It is strongly recommended that you transfer all tracks and data from the player to the computer before performing this update. Tracks and data that remain on the player may be damaged or deleted during the update process.

In order to install this update, there must be at least 120 MB of free space on the player.

During the installation of this file, be sure that you are logged in as the Administrator or as a user with Administrative rights.

If you are using Windows Vista operating system, the message "Windows needs your permission to continue" may appear in the "User Account Control" dialog box. Click "Continue" to proceed.

To ensure that no other program interferes with the installation, save all work and close all other programs. The Taskbar should be clear of applications before proceeding.

It is highly recommended to print out these instructions as a reference during the installation process.

Before Performing the Update

To ensure that no other program interferes with the installation, save all work and close all other programs. The Taskbar should be clear of applications before proceeding.

Connect the player to the computer with the supplied USB cable.Note: If a "Portable Device" window opens, click "Cancel" to close the window and continue.

Make sure there are no other digital music players connected to the computer.

If using a notebook computer, it is strongly recommended that you connect the computer to AC power to avoid any interruption of the update process.

Set up a folder on the computer hard drive, and backup all tracks and data from the player to the computer.

Download and Installation Instructions

To ensure that no other program interferes with the installation, save all work and close all other programs. The Taskbar should be clear of applications before proceeding.

Download the NWZ-E430F_V1_02.exe file to a temporary or download directory (please note this directory for reference).

Connect the player to the computer with the supplied USB cable.Note: If a "Portable Device" window opens, click "Cancel" to close the window and continue.

Go to the directory where the file was downloaded and double-click the NWZ-E430F_V1_02.exe file to begin the installation.

At the "WALKMAN Updater" window, confirm that the "Current Firmware Version" listed is "1.00" or "1.01", and that the "Upgrade Firmware Version" listed is "1.02", and then click "Start".IMPORTANT!: If the "Current Firmware Version" listed is "0.00", close the install program, and all other open programs, and then repeat the firmware update process.

Carefully follow the onscreen prompts to complete the installation.IMPORTANT!: Do not disconnect the player from the computer while the update is in progress.Note: During the update the USB connection is automatically controlled and the "Connecting USB" message is not displayed. On some computers a "USB Disconnect" message may be displayed.

When the "Complete" message is displayed, click "Close".

Confirm Successful Update (optional)

Press and hold the "BACK/HOME" button until the "Home" menu appears.

At the "Home" menu, use the arrow buttons () to select "Settings" (), and then press the "Play/Pause" button ().

At the "Settings" menu, use the arrow buttons to select "Common Settings", and then press the "Play/Pause" button.

At the "Common Settings" menu, use the arrow buttons to select "Unit Information", and then press the "Play/Pause" button.