Usage Statistics Issues

Issues affecting multiple resources:

Site Security ChangesAs a result of planned development work to improve the security on journals sites, some customers were unable to access the pages from 16/02/2016 – 19/02/2016. If you were affected by this issue, you may see a drop in your usage statistics for the affected period.

Ad Blockers5th November 2015: Some customers may not be seeing all usage statistics returned for their known product use. It has become clear that the page tagging method which allows OUP to track usage is blocked by several common ad blockers used by customers. Customers using these exclusion lists will therefore not show up in our usage statistics. We are currently reviewing how this could be resolved. In the meantime, customers should be able to remove the OUP Netinsights Page tagging from their Ad blocking software lists and this should resolve the issue.

Free TrialsSome customers who have had a free trial are not seeing any usage reported for some or all of the trial period. This issue is only affecting trials, in particular where the customer doesn’t have a current active account. Whilst we are working with our suppliers to resolve this issue, free trial usage statistics may be requested from our customer services team.

Product Usage Data: Status Table

Key

Colour

Status

No issues affecting this product.

Product issues may affect some customer data.

Product issues may affect all customer data.

Usage Data Status by Product

Site Name

Data Status

Data Status Details

Time Scale

Resolved Issues and Permanent Status Details

American National Biography

No COUNTER reports available because this is a legacy site which does not support COUNTER.

AMA Manual of Style Online

Berg Fashion Library

Due to a variation in the way we collect usage data for this website, the PR1 report will not include ‘Result Clicks’ values, and zero values will be displayed as a result.

Encyclopaedia of Social Work / ORE Social Work

British Academy Scholarship Online

Cairo Scholarship Online

California Scholarship Online

Chicago Scholarship Online

Edinburgh Scholarship Online

Electronic Enlightenment

Turnaway data is unavailable.

From July 2014

We have also identified an issue with how section requests were reported in the COUNTER 1 reporting process, with some freely accessible pages being incorrectly included in results. Statistics prior to July 2014 will not be adjusted; however, as a result of corrections being applied to the reporting process as part of the migration to COUNTER 4, you may find a reduction in your usage statistics from July 2014.

Financial Banking Law

Florida Scholarship Online

Fordham Scholarship Online

Grove Art Online (Oxford Art Online)

January 2013 to present

An incorrect ISBN and later an incorrect DOI, in the customer portal may have impacted on those who are using the ISBN or DOI in the COUNTER reports. This will be corrected in a forthcoming update.

Grove Music Online (Oxford Music Online)

January 2013 to present

An incorrect ISBN and later an incorrect DOI, in the customer portal may have impacted on those who are using the ISBN or DOI in the COUNTER reports. This will be corrected in a forthcoming update.

Hong Kong Scholarship Online

International Commercial Arbitration

Some Law Products appear with the erroneous ISBN in customer portal reports. Where historical data is present with the correct ISBN, then the product will be split over multiple lines. Corrected historically.

International Commercial Law

Some Law Products appear with the erroneous ISBN in customer portal reports. Where historical data is present with the correct ISBN, then the product will be split over multiple lines. Corrected historically.

Investment Claims

Kentucky Scholarship Online

Law Trove

Liverpool Scholarship Online

Manchester Scholarship Online

Max Planck Encyclopedia of Public International Law

Mississippi University Press Scholarship Online

MIT Press Scholarship Online

North Carolina Scholarship Online

Oxford African American Studies Centre

Oxford Biblical Studies Online

Oxford Bibliographies Online

OBO turnaways from January 2014 - May 2014 are currently unavailable. PR1 searches excluded from April-May 2014 and Results Clicks are not populated until June 2014

To May 2015

Oxford Clinical Psychology

Oxford Competition Law

Oxford Constitutions of the World (OCW)

Oxford Dictionaries

The Oxford Dictionaries website contains both ‘free’ and ‘premium’ content.

In customer COUNTER reports, usage of premium pages of non-English language dictionary content is reported in separate rows from February 2015 onwards. For example, the ‘Product’ value ‘ODO Russian’ indicates usage of premium Russian language content on the Oxford Dictionaries site. Usage of free non-English language content is included under the general ‘Oxford Dictionaries’ row in COUNTER reports. In both cases, the ‘Platform’ value is Oxford Dictionaries.

As a result of the structure of Oxford Dictionaries and consequent reporting model, your usage statistics for non-English language products may be lower than expected.

Jan 2014-June 2014 and July 2015 – present

Due to the relaunch of Oxford Dictionaries Pro as Oxford Dictionaries and its platform, there are periods where unfortunately data is not able to be provided:

1. January – May 2014 usage: Following the migration of the site and the transition to the new usage statistics reporting system, usage is unfortunately unavailable for the period 20th January – 15th May and no data will be reported for this period. Usage reported for January will only reflect the period between the 1st and 19th January, prior to the migration of the site.

2. May-June 2014 usage: Section Requests for Oxford Dictionaries in the BR2 report were not included in the release of usage data on the 15th August. This data has now been posted, however due to issue outlined above May data will only reflect the period from the 16th May.

3. Turnaway (concurent and access denials) data for Oxford Dictionaries that was not available in the BR4 for the period of July 2014 – 16th January 2015 has now been added and corrected.

Oxford Dictionary of National Biography

Jan 2014 – Spring 2015

Due to a variation in the way we collect usage data for this website, the PR1 report will not include ‘Result Clicks’ values, and zero values will be displayed as a result. Oxford Dictionary of National Biography turnaways (BR4) previously being incorrectly counted have now been restated as of Spring 2015. Turnaways may go up or down as a result of this update.

Oxford English Dictionary

No access denials for OED are currently being captured so will not be visible in BR4 or BR3 reporting.

Oxford First Source Online

Oxford Handbooks Online

Oxford Historical Treaties

Oxford History of Western Music

Oxford Islamic Studies Online

Oxford Journals

Customers should be able to access My Account and thus usage statistics when not using a proxy server.Please contact your Library Sales representative for assistance if you are unable to run reports directly.

Oxford Legal Research Library

Oxford Medical Case Reports

Due to a variation in the way we collect usage data for this website, the PR1 report will not include ‘Result Clicks’ values, and zero values will be displayed as a result.

Oxford Medicine Online

Oxford Reference Online

Oxford Reports on International Law

Oxford Scholarly Authorities on International Law (OSAIL)

Some Law Products appear with the erroneous ISBN in customer portal reports. Where historical data is present with the correct ISBN, then the product will be split over multiple lines. Corrected historically.

Oxford Scholarly Editions Online

Oxford Scholarship Online

Policy Press Scholarship Online

Private International Law

Social Explorer

The central problem of being unable to apply standards to a uniquely structured product is that we cannot provide the same level of quality assurance for the data. As a result it is currently impossible for us to apply the COUNTER standards to Social Explorer. To overcome this difficulty, we currently use ICOLC to obtain the usage reports for the product. These ICOLC standards allow different measurements which give accurate usage analysis for non-standard products. It is, however, important for customers to take into consideration the limited reporting standards applied to Social Explorer usage reports.

Stanford Scholarship Online

US Constitutional Law

Very Short Introductions (VSIs)

Who’s Who and Who Was Who

Due to a variation in the way we collect usage data for this website, the PR1 report will not include ‘Result Clicks’ values, and zero values will be displayed as a result.