Convergence Analytics develops advanced Data Warehouse and Business Intelligence solutions for the telecom expense management market. Convergence Analytics data integration software is used to solve the bill processing challenges for the TEM industry. Its Business Intelligence solutions are used in the Telecom world for TEM Analytics and Telecom Operator reporting systems.Read more...

TEMPOR : Telephone Expense Management Portal

Your gateway to TEM Collaboration

Telecom Expense Management implies the rigorous application of the TEM concept and the processes that come with it.The broadening functional footprint of TEM brings the use of existing applications that have become increasingly feature-rich with it as well as the addition of new applications such as Mobile Device Management and integration and interaction needs with other applications in the organization, including office productivity software.

A TEM initiative also brings a lot of people inside and outside the organisation together working on various aspects in various stages of the Total Telecom Service Lifecycle Management (TTSLM).

People, processes and tools require an integrated, productive user experience to allow execution of cost saving initiatives within the shortest possible time and to provide the TEM extended team members with productivity enhancing benefits in a collaborative environment.

That’s why Convergence provides the industry’s first Total Expense Management Portal – TEMPOR which provides a sub-portal to each of our customers, supporting from two to hundreds of users per sub-portal, bringing you all the necessary services and software to execute your Total Telecom Expense Management strategies.

TEMPOR

TEMPOR integrates powerful Telecom Expense Management applications including the Rivermine Telecom Management Platform, the BillIntelligence electronic invoice processing software, TEMExpert Analytic Solution and collaboration, information and management tools, allowing you to use the internet or your corporate or third party intranet to centrally support and manage local, regional or even world-wide TTEM initiatives.

With Convergence’s highly focused TEM applications, organizations can bring decision making to the departmental and individual level and share insight and business processes with customers, suppliers, employees and partners, providing them with the critical information they need for business analysis and improvement, thus supporting TTEM.

TEMPOR Enterprise Portal for Large and Global Organizations

The core TEM applications provided through the TEMPOR Enterprise Portal include Rivermine, BillIntelligence and TEMExpert, which together are the core components of the Convergence TMP – Telecom Management Platform.Convergence TMP – Telecom Management Platform provides a technology foundation that allows large and Global organizations to minimize their voice, data, and wireless telecommunications expenses while optimizing the management of their telecommunications resources. Specifically, TMP delivers the ability to manage, track, audit, analyze, optimize and plan the communication environment across the entire organization providing every layer of the organization access to a complete range of integrated TTEM processes.

TEMPOR Portal for MidMarket and Corporate organizations

The core TEM applications provided through TEMPOR include BillIntelligence and TEMExpert, which together are the core components of the Convergence TAP – Telecom Analytics Platform.

Beyond the core applications TEMPOR and TEMPOR Enterprise provide extensive portal functions such as a secure enterprise portal environment, Sharepoint Integration, dynamic web publishing, collaborative and social networking features and mashups and over 60 other productivity-enhancing functions that allow to customize the TEM work environment to the preferences of any size business to maximize productivity and savings.

The TEMPOR Portal is provided in an outsourced service model and brings the highest level of automation to your Total Telecom Expense Management processes. Electronic messaging and information distribution of Dashboards, Reports, Analytics, Data and Web Service Integration, together with the collaboration functions bring an unseen level of efficiency to the telecom management activities, enabling real Active Telecom Management.

Technology enables TEM

There is no Telecom Expense Management initiative that can do without TEM Technology. Telecom products and services represent a mission-critical support function that will continue to grow more complex in terms of technology, functionality and pricing and require automated management. Telecom Expense Management technology delivers the information you need to manage your telecom spend and avoid unnecessary expenditures with integrated analysis of your inventory, equipment, contracts, vendors and billing. And as TEM has evolved far beyond just checking phone bills, technology becomes ever more important to support people and processes executing TEM business functions. Today, TEM Technology implies an Enterprise Resource Planning (ERP)-type integrated software application that delivers Total Telecom Service Lifecycle Management (TTSLM) for communications resources, a proactive method of managing the internal service delivery and service support processes of your organisation.That’s why Convergence’s ERP level TEM solution is based on the technology of the world’s most famous provider of TEM technology, Rivermine Software, the result of tens of millions of dollars in development investment. Convergence’s proprietary software enhances and complements Rivermine to address the specific needs of the EMEA market and a geographically dispersed user community. The Convergence TEMPOR and TEMPOR Enterprise portal enable collaboration across geographies, customer teams, telecom suppliers and the Convergence Managed and Professional Services specialists. BillIntelligence normalises, translates and enriches incomplete billing data and TEMExpert Business Intelligence provides dynamic web analytics down to the call detail record level. This technology today brings TEM within reach of any size organization, with any telecom provider, in any language, anywhere.