Managed IT Services

Premiere Managed IT Services

Fibernet provides expert support to IT managers, DevOps, SysAdmins, network engineers as a means to augment their efforts. Outsourced support helps manage your IT infrastructure in a coordinated effort so that you can focus on aspects of your business that move the company forward.

Customer Testimonial

“The support I have been receiving from Fibernet is of the highest quality I have experienced in my 20+ years in the website development and hosting industry. They are very responsive and helpful and have made my job managing a technically challenging website easier than I thought it would be, given the level of support I have dealt with in the past. Thank you!” – Bill Gebhard, s9.com

Fibernet’s OverWatch™ Premium Support

Proactive and Coordinated Support

Let Fibernet help manage your data infrastructure and provide proactive and coordinated support. Fibernet’s OverWatch permiere support will manage some or all of your data infrastructure, freeing up your time to work on other projects. OverWatch can help with installing patches, software updates or anything else that could be offloaded to an industry expert with years of experience and industry certifications.

Support Packages that Fit your Business Needs

Managed IT Services

Support Packages

Free Customer Support

Silver Package

Gold Package

OverWatch™

Contract Term

Included

Month to Month

6 Month

6 Month

Availability

24/7

24/7

24/7

24/7

Remote Hands Sessions and Help Desk Customer Support

Included

Included

Included

Included

Service Level Hours

Unlimited

2 hrs SysAdmin

5 hr SysAdmin

15 hr SysAdmin

Price

Free

$300

$1,000

$2,500

Additional SysAdmin hours

Requires Support Package

$165

$125

$110

Technical Account Manager

Requires OverWatch™ Support Package

Requires OverWatch™ Support Package

Requires OverWatch™ Support Package

Yes

Expert Support When You Need It

Fibernet’s support and managed services are renowned for their helpful and expert assistance. Through several levels of support and packages you can pick and choose an affordable alternative to hiring full or part-time IT staff to get the right support solution for your business needs.

Fibernet’s managed IT services team has breadth and depth in a variety of technologies and solutions. Team members have passed and study for industry standard certifications relating to their support responsibilities. Rest assured that Fibernet’s Managed IT Services team uses industry best practices implementing their support services.