TripAdvisor Traveler Rating:

2.05Cleanliness

4.05Location

1.05Rooms

1.05Service

1.05SleepQuality

1.05Value

1.05

“Lack of service and security, etc. At Days Inn East near Nashville, TN.”

Jan 09, 2013Anita L, Sparta

When arrived at Motel, I saw the security lock on the door (that prevents an unlocked door from being opened only a few inches) was only half there. The piece on the door jamb was missing. I immediately notified the front desk. They called me later and said it could not be fixed until the next day. (We had only planned to stay one night but due to fatigue, remained a second night.) The door itself would pop open unless the dead bolt was in place, but this meant that if one of us left while the other was going to be sleeping, we wouldn't be able to get in without waking the person up to unlock the dead bolt. The door did pop open several times before we realized what the problem was. There were tiny ants on the bathroom vanity and there were never any tissue (kleenex type) supplied. The room was booked for two people, but the coffee and creamer/sugar pack was only supplied for one person. We mentioned all this to Housekeeping who appeared as we were checking out the next day and also to the front desk at checkout. We were still charged the full rate ($71.64) for both days. The front desk seemed reluctant to accept the complaints. It was a handicap accessible room, yet the King size bed was so close to the bathroom wall that my 81 yr old fiancee had to crawl over the foot of the bed to access that side and he is of slight build.