MediTouch EHR Software

HealthFusion offers MediTouch EHR and MediTouch PM, a suite of electronic health records and practice management tools that were designed to be web-based and offer a touchscreen user interface.

The EHR offers charting, problem lists, medication management, electronic prescribing, allergy checks, order management, lab tests and document management, among other capabilities. The system can be configured to meet a provider’s charting preferences; custom forms can be implemented to work with MediTouch’s touchscreen technology.

The EHR can be deployed standalone or in conjunction with HealthFusion’s practice management system, which automatically checks patients’ insurance eligibility 72 hours before appointments, and will store payer contracts within the system so that billers can verify terms and requirements. An online ERA service allows users to automatically post and download EOBs.

Because the system is web-based and hosted by HealthFusion, customers do not need to install or maintain any software on-premise. The system can be accessed through a web browser, and is designed to work natively on iPads and iPad Minis.

MediTouch is priced on a pay-per-provider, monthly subscription. The subscription fees include domestic customer support and training services.

Dermatology Office Using MediTouch's HealthFusion for nearly 1 year

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In 2015, I spent countless hours reviewing/sampling one EHR after another to find a good fit for what we needed/wanted in an EHR. We were moving from paper and wanted a cloud-based solution. As a dermatology office, we absolutely need the ability to document patient's skin findings on a diagram. HealthFusion was one of the few that gave this ability and even allowed us to upload our own images which we have designed for quick easy use. Most dermatologists will utilize a more derm-specific product such as Modernizing Medicine's EMA, PracticeStudio, etc, however, another criteria we wanted in our EHR was something that was truly platform-independent and browser-independent -- could work on a ChromeOS computer, a Mac, a Windows machine, Firefox, Safari, Chrome, Edge, Internet Explorer, etc. Again, MediTouch's HealthFusion EHR & Practice Management product provided this capability while other derm-specific products did not and continue not to. We also do our billing in-house and wanted a robust billing product. MediTouch is their own clearinghouse which is a big benefit so when there are issues, we don't hear from our vendor "Oh it's a problem with the Clearinghouse", instead MediTouch customer service tells us "Oh we need to fix that". Customer service is overall very good - it is here in the United States (Pacific Coast which is our local time zone) and available relatively quickly. So why not five stars? Well, the EHR itself is not designed very well for a specialty-specific practice like ours so we went through a process of customizing it for our needs. We are happy that customization was available however it was a daunting and time consuming process. While the EHR system allows for some meaningful use and PQRS measures it does NOT collect data for specialty-specific measures so it's basically useless for our PQRS/MU/MACRA reporting needs. Which is very unfortunate and might force us to move to a derm-specific product.

Pros

Platform-independent (works on ChromeOS, MacOS, iOS, Android, etc.)
Browser-independent (works in Chrome, Safari, Edge, Internet Explorer, Opera, etc)
Cloud-based with no need for specific hardware/software in-house.
Local to our time zone (Pacific) with U.S. based customer service
Clearinghouse is in-house with the vendor
Speed of operation - there have been moments when the cloud-based

Cons

Lack of specialty-specific Meaningful Use, PQRS, and MACRA measures
Need for heavy customization for the purposes of documenting specific scenarios (specialty or otherwise)
Extra components within standard documentation unnecessary for most specialties
Integration of PM and EHR could be a bit better

Advice to Others

Whichever product you evaluate, ask for a demo login and try to document a sample patient visit and billing. Accept the fact that it will be difficult and counter-intuitive the first time you do it, but the process will help educate you on which product is easier to use. It will also help you realize exactly what kind of hardware/software you will need for that product. If a vendor says "Sure, but you need a specific computer with a specific piece of software" - make sure you understand those limitations and the embedded higher cost in obtaining such specific hardware/software configurations. Also, imagine what updates or upgrades will cost you in the future if the system you are looking at is so specific with its hardware/software requirements. A true cloud-based system that has complete independence from hardware/software allows you to lower your upfront and maintenance costs in the long run which can be much more savings than simply looking at the lowest monthly service cost.

EXTREME DIFFICULTY LOGGING ON THE SYSTEM

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We have used MediTouch for about 2.5 years. The system is so slow that we frequently cannot log on. If we are lucky enough to get on their site, it is often very slow in printing prescriptions. We have complained numerous times, but it STILL has not been fixed. We are looking for another EHR. I suggest you do the same. I have no idea who is writing these glowing reviews......maybe they are paid reviewers, but our experience has been BAD.

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Found the product on the internet when starting our medical office. Liked the fact that it was built from the ground for the IPAD. Have been satisfied with the product, really like the access to the system from anywhere.

Pros

Ease of use.

Cons

Need better support system from customer service.

Linda from BUSINESS BILLING SERVICE
Specialty: Anesthesiology
Number of employees: 1 employeeEmployees number: 1 employee

November 2016

November 2016

MediTouch Health Fusion

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I could not be more pleased with the software and the staff. The transition was very smooth from the my old software to MediTouch.

Review of MediTouch EHR

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I have been using MediTouch EHR for almost 2 years and love it! There are so many nice features like Electronic Prescribing of Controlled Substances, faxing within the chart or EHR, and it does my billing to.

Pros

I can access my records from my IPad, my laptop, or any other device capable of getting on the Internet. It is not Windows based so I can use it with any operating system. Upgrades are automatic and come with a notice. I often find new ways to use the program.

Cons

There is a learning curve and there are some bugs in the practice management portion where accounts will show an outstanding insurance balance when there is none.

PM and EHR of MediTouch

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When I was searching for Medical Billing software for my doctor, I was told to try MediTouch. I tried and did not try any other software because all my needs has been full filled by MediTouch. We have used this software for approximately 4 years and have never had a problem. If we have any questions, they are always available and if I want to customize and reports, they are happy to assist. Than you MediTouch team.

Pros

I cannot say that I have any issues with the MediTouch software

Cons

Not easy function to print receipts/statement for patients if need to send for one DOS from the list.

Advice to Others

I think the MediTouch customer support should be tested. I bet all of them they will feel better after having demo from MediTouch Team.

Meditouch Review

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Nice software, very colorful, easy to look at, however not as easy to use on I pad (and it is designed for iPads) - I keep going to my desktop to chart medical notes.
I think there is too many clicking involved, looks easy when they demonstrate it, however when you start using it...too much you need to do.
I have a very busy practice, so I need to write these notes on the go, I have previously used Epic, Allscripts and practice fusion, and I think that this program is nice but not saving me the time I thought it would.
The least thing about it that I like is the fact I need to scroll a few times the page until I see the whole patient list, and it does not tell you the summary of how many its you have for th e AM and PM , right there on the first EHR page, at the patient list

Things I like is that you can populate the program and build it up like blocks .

Pros

Things I like is that you can populate the program and build it up like blocks .

Cons

The least thing about it that I like is the fact I need to scroll a few times the page until I see the whole patient list, and it does not tell you the summary of how many its you have for th e AM and PM , right there on the first EHR page, at the patient list
and too much clicking

Charlie from Second Life
Specialty: Urgent care
Number of employees: 11-50 employeesEmployees number: 11-50 employees

October 2016

October 2016

Pretty good

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I'm in the healthcare field and this is an easy to use emr system that allows quick access to patient records and scheduling. I love to use it in my mid size practice

Great product!

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We have explored many EHR/billing programs and have implemented a few, all with disappointing experiences (and loss of revenue!). We were skeptical of MediTouch because of our previous experiences, but remain to be thrilled with our decision. The software is incredibly customizable and comprehensive. The interface with the billing software is easy to use, generates helpful reports, and allows us to track all billing from start to finish.

Pros

Customizable, easy to use, great (and patient!) implementation team

Cons

We have found some minor quirks that have required trouble shooting, but nothing major.

Easy to Use. Not the most efficient

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I find this product very apple friendly and compatible. Overall it is very easy to navigate. It is missing some standard features though like double booking appointments. Would recommend for cheap EMR still.