Darlene Van Tiem, CPT, CPLP, is associate professor emeritus, performance improvement and instructional design, University of Michigan Dearborn, and is on the faculty of Capella University. She was formerly training director at AT&T Yellow Pages (Midwest) and curriculum manager for General Motors Technical Training. Van Tiem is immediate past-president of ISPI and lead author of two award-winning ISPI books: Fundamentals of Performance Technology (second edition) and Performance Improvement