A prolific and versatile writer, my clips cover technology, science, business, finance, women's, healthcare, and general interest subjects and include numerous cover stories, features, columns, profiles, podcasts, and blogs for national and regional magazines, online publications and newspapers. My published credits include eight books and several analytical studies on technology for research firms on two continents. I have a knack for getting "impossible interviews" and am a quick-study on virtually any topic.

Versatility is one of my key strengths; it allows me to see new connections and readily form new ideas.

I am a "big-picture" thinker who is meticulous with the minute details. My work often breaks new ground and/or hooks the reader with a whole new way to see an otherwise common subject or issue. Member, National Press Club and Internet Press Guild (IPG).

Combining Big Data and CRM seems like a natural thing to do, but not all is at it appears with these two. Here's what is broken and what is not in this combo play and how readers can use that info to turn this collision from a spray of shrapnel to actual momentum.

Cost savings and productivity-enhancing features makes the decision to make the move almost a no-brainer but that doesnâ€™t mean that switching over is problem free. To ensure your switch to VoIP goes without a hitch, follow these tips from the outset.

In the quest for greater profits, some companies have lost two of their most valuable assets: institutional memory and customer relationships. So now that customer service is anything but and company memory dates back all the way to the last hire's first payday, where does a company go from here?

This article is on what big data means to small business and how to make the most of it. It's also a good primer for those who want a basic understanding of what big data is, where it resides, and what to do with it. An example of how I make complex topics easy to understand.

This story reveals why the freemium software model works and why company IT departments hate the freebies. It is one example of how I can cover both the technical and business ends of current events in a single piece that appeals to a wide base of readers.

This is a guide to making security a priority in large companies. An example of how I can take mundane topics beyond the re-hashing media tends to do and into an actionable realm that readers find useful.

This cover story on Aston Martin covers both the company and its products in a salute to iconic success attained by a mid-market company. An example of how I can write a sexy story that still contains hard facts and news the reader has seen before.

Story covers best phone apps for business travelers on everything from retrieving your lost passport to finding parking spaces in a strange city, tracking flights in the air, and boosting broadband so it costs you less! Other stuff too!

App stores tend to list flight and hotel apps first and leave the fun and wonky and offbeat apps buried somewhere underneath. To liberate you from that app rut, here are some suggestions and "did ya knows" to make your next trip truly memorable.

This article is an example of my ability to discuss complex technology in business terms. In this case the technology is very new and its already trendy. My job was to see if it is really a megatrend or just another money pit.

A comprehensive article targeted at small businesses and telecommuters on how to protect themselves from a variety of threats from computer security problems to Intellectual Property problems arising from improper social media use.

This article is about the next wave of security attacks from virtual viruses, RAM scraping, DNA attacks, RFID to biohacking ... it's a scary world out there if you're an IP address. I often write on security issues for leading publications. May I write something for you?

This is a how-to service piece on how to protect yourself from identity theft online and off. I can produce timely and evergreen pieces with entirely fresh advice! May I do it for your publication or website?

While other writers are writing about the virtues of the cloud -- I'm writing about it from every possible angle. This is an example of my ability to see past the buzz and bluster and deliver meaty stories on any topic.

The role of CIO has morphed faster than Dr. Jekyll to Mr. Hyde -- with about the same amount of agony. This installment of my monthly career column for CIOs reveals how the recession has changed the role of IT and its leaders.

This article addresses the business end of social media -- specifically how to track employee use of it and prevent regulatory compliance problems. Need a unique story on social media? I can write surprising angles on this popular topic!

This story tracks developments underway that will shape the next round of smartphones. It's a futuristic story without the pie-in-the-sky wishful thinking -- this story is based on hard facts that exist now. Happy to write a predictive story for you that your readers can actually use in their own pl

The net neutrality debate rages between Internet service providers and consumers. But my story is one of the first to explore what net neutrality means to the business world as a whole. Interesting new perspective on a contemporary issue.

My coverage of breaking news on a popular social bookmarking site, what it means for the industry and to users -- including publishers. I was one of the few journos that included actual metrics in the story -- many journalists erroneously said none were available.

If you're trying to land a job at a large company, your resume will likely be looked at by a machine long before a human being sets eyes on it. This article gives you all the details on how to land that dream job by winning over both the machine and the human interviewer with your resume.

This is an example of my analytical work. Here I cut through the buzz surrounding Foursquare, Gowalla and other LBS offerings to get to the real value and problems behind them. This is a sample post from my monthly'technology column for CIO Update. I also write a CIO career column for that same publ

This story is about how the uptick of mobile technologies is changing the management structure of both tiny companies and huge corporations. It is an example of how I cover the technology and business crossroads.

This story explores new trends and use changes in remote computing, especially in regards to mobile, and the impact this has on large corporate IT departments. This is an example of my ability to identify emerging stories ahead of the reporting pack! May I write emerging trends and breaking news for

This is a sample of an analytical piece I did for a niche publication. My work is more than the typical he said-- she said reporting of many journalists. I try to deliver best value to the readers -- they reward me with high page views.

There's a rumor that honor exists among thieves, but outside of Robin Hood, no one considers them a bunch of do-gooders. Yet there may be a bright side to their shadowy work, at least in terms of enterprise software. It could very well be that they will drive the prices down.

Consumer and political backlash are driving some companies to move jobs back to the U.S. This story explores whether the moves are permanent and what this means for the U.S. in the long term. Includes the new concept of "consumer conservation," a term I coined. Controversy, anyone?

This story made Best of ECT News! The story covers why having data is not the same as using it and what companies can do to leverage data for big time profits even during the lowest of low points of a bad recession. An example of how I can make complicated info easy to understand and use.

This feature story reveals how U.S. workers are fighting to get their jobs back in the wake of massive offshore outsourcing. Also uncovers how Indian workers are now facing the same fate as offshoring trends to new destinations. Interesting new twist to one of today's hottest debates.

This story is about how companies are struggling with managing and securing a wide variety of phone and mobile devices. It covers the emerging shift from device to platform management and includes best practices. An example of my ability to detect and report rapid changes on the enterprise front!

Part 2 of a Guide series on striking the perfect offshore outsourcing deal. Part 1 is listed below as it ran in CIO. Both parts ran in multiple magazines in U.S. and abroad, which is why I list the 2 parts in two different magazines here.

Part 1 of a 2 part Guide series for C-level executives on striking the perfect offshore outsourcing deal. A very hot topic these days! Includes nine tips from world leading sources. No story is too big for me to report for you!

This feature story explores the role of offshore outsourcing in struggling economies worldwide. Did offshore outsourcing help cause the crash or will it save the day? Includes top sources from around the globe and new insights on one of today's hottest topics!

Businesses had plenty of data -- yet the economy crashed. How? Gov't and business leaders ignored the information, made decisions based on wrong information, or made wrong decisions based on right information. Read all 4 parts for the harrowing insights. It's a doozy of a tale.

This very timely piece was the first to address a new threat on the identity theft front: private data sold or trashed after a company goes belly-up. An eye-opening must read for concerned businesses and consumers!

This breakthrough article was read by business, technology and general readers around the world in many leading publications, including: CIO, IT World, Computer World UK, PC World, Linux World, Computer Sweden, Italian Linux Portal, Chinese Linux University, The Industry Standard, and The NY Times.

I scooped all major media on this exclusive breaking story on the effect of Wall Street crisis and U.S. elections on CIOs and the IT/tech industry. The story quotes a major poll ahead of its release and quotes CIOs around the globe. An example of how I get the hottest stories first!

SOA is a technology trend taking big business by storm. This story rips the trend wide open to reveal its true substance. Bloggers quickly lauded the story, as did several other news outlets, as an insightful and on-target assessment of the IT rage.

Quite often, technology even confuses technologists. This is a story that makes the latest enterprise technology trend -- SOA -- crystal clear for just about everyone. Just one example of how I can turn any topic into an easy and useful read!

When you want in-depth reporting even, or maybe especially, on high profile but media-shy organizations, call me. I'm the writer that gets the tough interviews and produces a fact-filled, fast-paced story that will make your readers sit up and take notice!

Cruising the Web on a smartphone is about like cruising for a date on a tricycle -- the basic concept is there, but the delivery is laughable. This story explores what's right and wrong with the web on mobile phones and what's likely to happen next in life on the run!

Every cloud has its silver lining and part of the shiny side of this recession is that travel deals abound. Cruises in particular can be had for a song. This article offers great tips to help you get even more out of your trip!

My interview with IBM's Sandy Carter, author of The New Language of Marketing 2.0: How to Use ANGELS to Energize Your Market. Carter explains that you can learn how to bring community into your social media marketing efforts, with a measurable payoff. An enlightening read!

You've heard of what to do to protect your cellphone but did you know that it can protect you? I tell you how to use ninja and nerd tactics to protect yourself using a smart phone. This is an example of how I can give an old topic a new perspective! May I do that for you?

A how-to guide on handling a relationship breakup or divorce when there are assets and money at stake. When you need a relationship article that's truly fresh and on target with the modern woman reader, call me!

A new twist on the war in Iraq, this profile story features a baby-boomer former ad exec who now trains soldiers on how to detect and survive IED attacks in Iraq -- yet he is not in the military himself.

This cover story reveals that courage is not always where you expect it. Four professional career women, now also leaders in their respective competitive extreme sports, confess that the thrill of topping their sports was not nearly as heart-stopping as trying to pick up the sport in the first place

This story reveals the true reason behind big business going green in the data center-- and it isn't why you would think! An example of how I can take a trendy topic, add an unexpected twist and a healthy dose of realism, and make a refreshingly meaningful and useful story.

Going "green" is all the rage today, but if we actually pull it off and save the planet, what will life look like for us? This story explores the garden (snakes and all) at the end of the "green" path. Be sure to also read part two.

This is an example of how I can translate complicated regulations into an easy to follow guide for readers. In this case, readers are small businesses that accept credit cards either on the Internet or in a store or office.

I co-write these massive reports for Institutional Investor magazine every year -- one region of the world at a time. Requires me to understand macro-economics, various cultures and currencies, and numerous sectors ranging from technology and biosciences to utilities and mining.

I co-write this huge project every year in which we rank American analysts for institutional investors. I also co-write similar stories on analysts in other countries throughout the year. I have worked on these projects for over seven years now.

I co-wrote this huge research project (cover story) for Institutional Investor on Japan. I also help cover China, Europe, and the U.S. An example of how I cover complex global investing topics and can work well as a member of a research team.

I co-write many of Institutional Investor magazine's most sought after international stories. In this story, we rank the best performing analysts in Japan and report on them and economic conditions in the country. This is my seventh year with the magazine as an international freelance reporter.

Institutional Investor is lauded for its series of annual rankings of top performing analysts worldwide and by region. I co-wrote this story covering European analysts. I cover other regions as well, every year.

This annual story rates top analysts covering Latin American stocks and markets. I am a co-author of this massive finance story. This link is to the online summary; the full story is available in print only in the September 2009 issue.

This two-part feature tells small business owners and entrepreneurs exactly where they can find money to fuel their start-up in spite of a grueling recession. Be sure to read both parts. The information in this story just may help you fund your dream too! An example of useful journalism and spirited

This two-part feature tells small business owners and entrepreneurs exactly where they can find money to fuel their start-up in spite of a grueling recession. Be sure to read both parts. The information in this story just may help you fund your dream too! An example of useful journalism and spirited

There's movement toward a new customer service norm even in the hallowed halls of finance. This article details the new customer service trend and how it's affecting everything from sales to stock prices!

This link will feed you a running list of articles on CRM in Inside CRM written by me. I write often about CRM for many publications. Click this link to see recent stories in Inside CRM. Clips from other CRM publications are listed separately in my clip list on this site.

Chat bots make a good stab at cutesy customer service on web sites but they're also proof that artificial intelligence still has a long way to go. Still, are chat-bots good enough for now? This story is one of hundreds I have written on CRM.

I often write series, like this one, that tackle the connection between two burning topics. In this case, the story combines healthcare with mobile app trends. The series is packed with information designed to be helpful to the reader and to position the publisher as a thought-leader.

This link takes you to a list of news briefs I wrote for Fierce Healthcare on the progress of healthcare reform and related issues. Click on any story title to see the brief I wrote. This series is an aggregation of the day's news stories written for busy healthcare executives.

Doctors have been glued to cell phones since their inception. They are not, however, so bonded to their computers. Now that the two are converging, which handsets and which apps are the winners among the white-coats? This feature story answers that question and more!

Amongst all the hubbub about new technologies in the doctor's office lies the buzz about new Internet-based (IP) telephone systems for the doctor's office. But is this another cash-hog technology or is it something that can really benefit doctors?

Science, always the driver in medicine, has now invaded admin and it has left the doctor's office feeling a bit naked. But along with the absence of these paper titans comes freedom from clutter and costly maintenance. This product category analysis details document management systems for doctors.

Clinical information systems have become more connected to remote services while privacy regulations continue to be a cause for concern. This product category review helps doctors understand what the technology means and handle the issues it raises.

2008 accelerated "doctor-squeeze" - a relatively recent phenomenon that financially and emotionally pressures doctors between government and insurance mandates, and patient expectations. Costly technology purchases could no longer be postponed by doctors in 2008, even while an ugly recession eroded

Doctors are beginning to embrace emerging IT trends in medicine especially those in diagnostic imaging. This product review helps doctors sort out what the technology is, how it works and whether or not to use it.

When it comes to practice management systems, the handwriting is on the wall," says Dr. Thomas Handler, analyst at Gartner. "Every doctor is headed in that direction and it will eventually become the standard of care," he predicts. This story uncovers the trend and what it means to doctors.

One way to satisfy all the pressures on health care organizations and increase quality of care for the patient is to use electronic data management software to expedite, simplify and speed-check patient information on the fly. This story reveals how it works and why consolidated info is the wave of

The demands on healthcare organizations continue to mount, adding to the struggle to balance quality of care, regulatory compliance, and the bottom line. This case study reveals what CommuniGate is doing to help with employee productivity and collaboration, and still keep overall communication costs

This article guides doctors on best printers to use in their daily practice. I often write guides and how-tos for physicians, hospitals, clinics and other health related organizations so they can understand and use the best technology has to offer them!

The pressures on doctors are steadily bearing down, all but crushing the independent practice out of existence and stifling the aspirations of larger firms. This story reveals where doctors and their practices stand today and what's coming next!

Did you know Kony 2012 tech folks had to turn to enterprise software and move from Rackspace to Amazon because the traffic for this viral video was killer? Yeah, they did -- in midstream and in full panic no less. Even so, they were shutting stuff down right and left and praying to hold on. Here is

This story answers whether new tools like Twitter, Facebook and YouTube are delivering on their promise of added money and support for struggling nonprofits or if social networking is just another passing phase.

There is no question that wireless devices have changed the world, but have they changed the way non-profits operate or have they merely added to the workload of over-stretched staff and overwhelmed volunteers? This story answers the question and reveals best practices.

While accounting may seem a nerdy side-kick to the heroism of the non-profit's actual mission, it is the very foundation from which all good works spring. This story spells out best practices and products.

Given the phenomenal successes of non-profits online, few can argue the importance of tapping the Web to move any given cause ahead, both in terms of brand viability and fundraising. This story reveals these tools exist, where to find them, and more importantly how to rake money in from the web!

"The concept of social networking is as old as humans," says Oliver Young, an analyst at Forrester Research. "That's why it makes perfect sense for social networking tools to be used in groups where there is already a robust social aspect such as is found in non-profits and universities." This case

This is my new blog on livestock biotech and genetics. I regularly write on science topics and so science entities around the world often ask me to blog for them. This blog is for Genome Alberta, the genomics arm of the Life Sciences Initiative in Alberta, Canada.

This is one of the first reports on the rise of biohackers. It reveals the tools they use to hack DNA in their homes and garages and apply it to all fields of engineering. I was among the first journalists, if not the first, to spot the trend.

I co-wrote this eBook with Fred Donovan, EIC at Fierce Enterprise Communications. It's an in-depth look at why so many enterprises are migrating to SIP trunking now. Covers pros and cons of the technology too.

I often write ebooks on many different topics as both sole author and co-author. Ron Miller and I co-wrote this particular ebook on cloud computing as it relates to content management. May I write an ebook for you?