Clients

Can I treat my extensions the same as my natural hair?

As long as you follow your DreamCatchers’ hair care instructions, you can feel confident that you and your DreamCatchers will be very happy together!!!

How often should my DreamCatchers hair be maintained?

Every 4-6 weeks depending on the natural growth of your hair, and your stylist’s profession opinion. Your DreamCatchers must be maintained by a certified DreamCatchers stylist to keep your DreamCatchers warranty in good standing.

Why do I need to go to a certified stylist?

DreamCatchers extensions are an elite product. When making an investment such as this, it is important to have a qualified technician to consult with, apply them, and show you how to care for them. Our certified stylists have gone through specific training to ensure that the integrity and the health of the natural hair stays intact. They understand in detail the procedures of installing and caring for your beautiful extensions.

Can my natural hair be colored with DreamCatchers extensions in?

Absolutely! When the time comes for you to color your natural hair, please schedule an appointment with your DreamCatchers stylist to make sure the process is done properly.

Are DreamCatchers sold anywhere else?

DreamCatchers hair can only be purchased and installed by a Certified DreamCatchers stylist. Please call (855)THE-SALON or visit our ONLINE SALON LOCATOR To find the closest certified stylist near you!

Will DreamCatchers extensions damage my natural hair?

With DreamCatchers you can put your mind at ease. This is the safest individual system on the market today. Our exclusive I-tip system was developed to avoid damaging your hair, and to help your DreamCatchers hair last longer than others on the market. As long as they are properly maintained by your certified DreamCatchers stylist, and you follow your easy hair care instructions, you and your hair will be fine.

What is the warranty for my DreamCatchers extensions?

Your DreamCatcher extensions have a 60 day warranty for any manufacturer defects from the date of purchase. If you feel that you have a warranty claim, please contact your certified DreamCatcher stylist immediately.

Am I stuck with one hairstyle?

One great reason why so many clients and stylists choose DreamCatchers is because of the versatility. With DreamCatchers, you can just about achieve any hairstyle imaginable. Bring your hair dreams to a certified DreamCatchers stylist and experience the possibilities.

How are DreamCatchers attached to my natural hair?

DreamCatchers hair extensions can be applied with ease by your Certified DreamCatchers Stylist. Your natural hair is threaded through a small color-coated cylinder. Then, a tipped extension is then placed inside the cylinder and crimped down securely to the hair. No hot glue waxes, chemicals, or braiding is needed so there’s no damage!

Can DreamCatchers hair be easily removed?

Removal of DreamCatchers extensions is a breeze. Your Certified stylist will simply re-open the cylinder and the extensions come right out without heat, breakage, or solvents!

How long must my hair be in order to add length to it?

With DreamCatchers, as long as you can grab onto your natural hair you can attach an extension to it! During the one-on-one consultation with your certified DreamCatchers stylist, you’ll both decide what length will be best for you.

General

What kind of hair is DreamCatchers hair?

DreamCatchers hair is one of the most elite and highest quality on the market. Our hair is 100% human Remy hair (this means that the cuticle is intact and all strands are flowing in the same direction). Most companies sell Indian or Asian hair, which naturally start out at a very dark color. To achieve lighter tones, the hair must be stripped, bleached and over processed which damages the integrity of the hair.

Our DreamCatchers hair is sourced from Europe. It is a European blend which naturally starts out at a lighter level already so very minimal processing occurs before it is installed on the client. The texture or European hair is also finer and more like a majority of most clients which allows for better blending and movement when worn. As you can see, these are literally “The World’s Best Hair Extensions”

Can the Extension hair be colored?

Although our color swatch is quite extensive some colors might not be a perfect match. If the Dreamcatchers need to be toned, please color outside of the head prior to installation. Please note, No lifting of any kind should be done on the Dreamcatchers. For desired results, please deposit only.

How long do the extensions last?

Typically the Dreamcatchers will last anywhere between 1-2 years depending on the way they are taken care of, daily wear and also the products that are used on them. We highly recommended using our specially formulated Dreamcatchers Wetcare line to insure that you get the full life and luster from your extensions

Stylists

Can my client treat their extensions the same as their natural hair?

Please advise your clients to treat these Extensions the way the SHOULD treat their natural hair. Always give your client the haircare instructions. With ease they can wash, style, swim and enjoy just like their natural hair!

How often should the Dreamcatchers be maintained?

Every 4-6 weeks. If your clients do not return in that time frame they will loose the warranty on their extensions.

Why do you need to be certified to purchase Dreamcatchers Products?

Dreamcatchers prides itself in being one of the top and most elite extensions companies in the world. We also help give our DreamTeam stylists clients by advertising in national magazines, our website directory and our Toll free 855-dreamteam phone number which allows clients to locate their closest Dreamcatchers salon. To make ensure the quality of the Dreamcatcher services offered to clients stays consistent, you must take one of our trainings programs. In our trainings, we cover everything you need to know about Dreamcatchers (placement, pricing, color blending, adjustments, razor cutting techniques etc). We offer classes around the country year round as well as online trainings. This service is a must in every salon!

Can the natural hair be colored with the Dreamcatchers in?

Coloring your client’s natural hair is easy with Dreamcatchers. In most cases, coloring and the adjustment can be done simultaneously.

Do you offer re-tipping?

This is a great option for clients that the I-tipping has worn away however the hair is still in beautiful condition. We do offer re-tipping at a small service charge. This process takes about 6-8 weeks. A brand new tip is applied to the Dreamcatchers allowing for longer use as well as keeps the extension from shedding.

Are Dreamcatchers sold anywhere else?

Dreamcatchers are sold directly through our company only. You must be a certified dreamcatchers stylist to purchase our extensions. As a company, we believe this keeps our elite product a salon service only and a professional brand.

Will these extensions damage the natural hair?

Dreamcatchers is a damage free system when applied correctly, maintenanced regularly and all at home directions are followed.

Are the Dreamcatchers Cylinders Reusable?

Absolutely! Our cylinders are an emulsion of copper and aluminum to make them safe for the clients hair as well as durable enough to be reused. They have been triple coated with laquer and double baked so the color of the cylinder doesn’t chip off like other companies.

What is the warranty for my client’s Dreamcatcher extensions?

Dreamcatchers offers a 60 day warranty on our elite hair for no additional charge! This warranty is from the date of purchase and will cover any manufacture defects as long as it has been installed correctly (using DC hair, cylinders, and crimper) by a certified Dreamcatcher stylist. All hair must be sent in and tested before deemed defective. If hair is defective, it will be replaced with new hair at no cost to the stylist. If hair has been chemically altered the warranty is voided. For more information please contact your Dreamcatchers representative at (855) DREAM-TEAM.

How are the Dreamcatchers attached to my client’s hair?

Attaching a Dreamcatcher is a simple process. Simply, thread the natural hair through the color coated cylinder. Place the pre-tipped extension into the cylinder and crimp down 3 times to securely fasten it to the natural hair. No heat, glue, sewing or braiding is needed.

Can the strands be removed?

S. You can remove your clients dreamcatchers with the same crimper used to install them. Simply squeeze the flattened cylinder the opposite way to make it round again and it will release the extension. A full head removal can take less than 20 minutes!