Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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By submitting this form you agree that drinkstuff.com will be able to use your submission, should we approve it, on our website. We reserve the right to cancel certain comments.

"I recently ordered the Cadillac sofa from your company. I would like to say how pleased I am with the sofa and also the superb quality of service. From the initial order to the delivery it was absolutely first rate. My couple of emails were replied to quickly and the delivery was made on time. Even the delivery driver helped me unpack the item and struggled with me to get it in the designated room (in the end I had to take a window out - which if I hadn't insisted he should go, he would have even helped me with that - thoroughly nice chap!). Anyway needless to say I think this is the best company I have dealt with for a long time and will definitely recommend you and use you again. A genuine 5 star company!!"

Jason Gigg, Thu 18th April '13

"Looked high and low for good quality cinema seats. Dealt with Tony who provided fantastic service, agreed for me to come down a look at the seats. The seats are of fantastic quality and great value for money when compared to the many others I looked at. Delivery was fast and as promised with very courteous delivery guy. So impressed with the 4 seater in my home cinema, I decided to order another chair just 2 days later to make a 5 seater bank. Think you would be hard pushed to beat these chairs at this price point (I also visited a company who had the "Front Row" seats, these by drinkstuff are far better in my opinion (comfier and look better) and represent great value when you consider the extras like drink cooling, heated and massage seats etc. Very pleased!"

Joe J, Wed 17th April '13

"As always service was excellent and delivery was quick. We shall use you again."

Laurence Cope, Wed 17th April '13

"A beautiful eco-friendly product which came very professionally packaged and arrived very quickly after I had placed my order. 10/10"

Mimosa Percy, Wed 17th April '13

"Great value for money; quick, reliable delivery."

Lynn Stephenson, Wed 17th April '13

"I ordered a large quantity of items for Wedding. I was very pleased with the quick delivery and the quality of the items which were exactly as described. Would definitely use drinkstuff again. Many thanks :-)"

Maddy Hoath, Wed 17th April '13

"Contacted to advise one of optics I had purchased leaked and their customer service was brilliant. Replacement sent without question. Not often these days do you receive this response from companies after they have had your money."

Mr Barry Pruett, Tue 16th April '13

"I recently purchased a champagne bucket which came with a screw missing for the handles, I emailed customer services who got back to me within a hour letting me know that they were sending the missing screw out to me which I got within a couple of days (I know it was a little part but couldn't find I similar screw to fit) I never write reviews but feel the need to do so with drinkstuff... Thank you for the great service and excellent item."

Kaz, Mon 15th April '13

"Many thanks to drinkstuff for another smooth order and delivery. Will be back again!"

Shaun Gravenham, Mon 15th April '13

"Had to wait a lot to get my goods. The ladies on the phone very helpful and the fact is that the delivery was delayed a lot was not drinkstuff staff's fault. I would order again if there was an option with other options for delivery."

Attila Juhasz, Sun 14th April '13

"I was really happy with the service provided by drinkstuff. They kept me well informed of progress with my order - I knew exactly when it had been dispatched and it arrived quickly. Always useful as to ensure someone is available for signature! Would definitely use again."

Rachel Ladd, Sun 14th April '13

"3/4 glasses arrived smashed as they hadn't been individually wrapped, so smashed against each other in transit. When I requested a refund I was given back 3/4 of the amount (not counting postage)! Who does that?? What would I do with one wine glass? Anyway, I emailed again and the remainder was refunded. As it happens I didn't like the glass any more either! I have bought the same set before twice, and the stem has now changed so that it's thicker - the picture on the website is of the previous style though I think..."

Catherine, Fri 12th April '13

"We ordered 3 bar stools which are great for the price. The delivery process was perfect - got text the morning due to be delivered to say within what hour of that day it would be delivered."

Jan, Fri 12th April '13

"Ordered online, immediate confirmation of order followed by confirmation of dispatch! Goods arrived the following day! Amazing."

Dawn Ackland, Wed 10th April '13

"I was extremely impressed with the way the product was delivered to my door, although the same cannot be said for the courier who dropped the package over the 6 foot garden gate onto a flagstone floor. It was only due to the great care in which the product was packaged that the glasses survived. A great product package with care. Thank you."

David Bunn, Tue 9th April '13

"The items were delivered really fast, and the price was the cheapest I could find anywhere."

Paul, Tue 9th April '13

"The products themselves were here extremely quickly and were in perfect condition. I am extremely pleased with everything!"

Kieran Goodey, Mon 8th April '13

"Thanks, fast delivery and no problems."

Lorraine Wyse, Mon 8th April '13

"A very large selection of drinking glasses with various quantities on, an easy to use website. A choice of delivery times with an indication by email of when the delivery will take place."

Mervyn Vallance, Mon 8th April '13

"I rang the customer service number on the website having seen the products I wanted on the eBay shop. I needed super speedy delivery as a Bank Holiday was coming up and I needed them for a party - the eBay shop could not offer Express Delivery. I spoke to a very helpful young lady who told me where to find what I wanted on the website, order was placed and arrived next day. Party went with a bang - thanks!"

Liz Page, Mon 8th April '13

"Very helpful. Order promptly and safely received. Will be making a further order in the not too distant future."

Chris Errington, Mon 8th April '13

"Brilliant don't know how we managed before!!"

Mrs Rowles, Sun 7th April '13

"I have been very impressed by the efficiency that my order was dealt with. No complaints at all."

Debbie Lim, Sun 7th April '13

"Very pleased with all items, large dish was scratched but your customer services were excellent and I received a replacement."

Yvonne Craddock, Sun 7th April '13

"The Mustard and Ketchup dispensers are great, just what we wanted for our 50's Diner at home... The serviettes are the right size, but I think a little too high priced for the 600 I had to get.. Over all though these have added to our 50's Diner greatley"

Mike Tennent, Sun 7th April '13

"I ordered 2 sets of glasses and both arrived really quickly. However, one glass in one of the sets was broken. I sent an email, got a quick reply, and a new replacement glass arrived a few days later! Really good service, and I would recommend to anyone."

Nicky Brighid, Sat 6th April '13

"My item (quaffers) were originally damaged but one email you sent a new package out no questions asked. I needed a quick turn around as its part of a best man's gift bag, Lauren Binge sorted it out, excellent service, definitely use again!"

Paul Maiden, Sat 6th April '13

"Prompt delivery, goods exactly as expected, good value."

A Macleod, Sat 6th April '13

"Order came in good time and in good condition. Slightly smaller than I wanted, but the right height for my cupboard. The makers have made all their glasses taller which for me is a nuisance, but finding some from you that fit the cupboard was great. I really appreciated the fact that the size of the glasses was stated in the description. Many thanks."

Mrs M Coe, Thu 4th April '13

"The delivery driver was prompt chatty and the goods were just what I wanted."

Derek Brown, Wed 3rd April '13

"The item was just what I wanted (Cream Jug Mirror Finish 5oz / 125ml), exactly as described and the service was excellent with delivery faster than expected. I will certainly use you again."

Tony Munier, Wed 3rd April '13

"From your picture I imagined plastic red fishes in it!"

Nella Errera, Tue 2nd April '13

"Excellent website covering everything I was looking for in the Cocktail category. Pleased with every purchase I've made, from fancy straws to flashing drinking glasses."

Peter Hyde, Tue 2nd April '13

"I was very pleased with my order also very prompt delivery & would recommend your company to all my family & friends, the drinking jars went down well for my Cuban themed party."

Diane Sarjant, Tue 2nd April '13

"Lovely glasses."

A Barstow, Mon 1st April '13

"Great prices, great service! What more can I say? Next day delivery was very useful as well as working with a superb courier service that actually gave me an hour timeslot in which they'd deliver my goods! That's a very rare thing to find these days. I will be using drinkstuff again and again."

Martin, Mon 1st April '13

"Great service, will surely go back again."

T Pan, Sun 31st March '13

"These trays are really good, and great value for money. This was a third order for them, and we will probably need some more. Communication is excellent, and the text message saying they are on their way is a great idea, thanks for the stress free order."

John, Sat 30th March '13

"I thought drinkstuff was too good to be true, considering how low the prices are, but lo and behold everything arrived within days in perfect condition! Can't wait to use my new purchases for my party. Would definitely buy from drinkstuff again!"

F. Gallo, Sat 30th March '13

"Competitive prices. Fast delivery."

Vivien Shortland, Thu 28th March '13

"Extremely pleased with the service received. Having placed my order and paid £6.99 for the next day delivery service I received a phone call about 10 minutes later saying that as I was only 10 minutes drive away they would refund the postage if I wanted to pick the order up. Other phone calls I had regarding my order were dealt with very effectively and always in a friendly manner. Thank you, it was a pleasure dealing with you and I will highly recommend you to friends and family."

Karen Smith, Thu 28th March '13

"Order delivered when said it would be via a very good courier, all glasses came in one piece as the packing was excellent for this type of delivery. Bin was as it was shown and ideal for our social club, need some other items so will be getting them from drinkstuff."

Mr Anderson, Wed 27th March '13

"Very pleased with the order, arrived very quickly and exactly what I required."

Keith Thomas, Wed 27th March '13

"Very good service."

L Conaghan, Wed 27th March '13

"I bought the port decanter and sippers for my husband for our 20th wedding anniversary. He's difficult to buy for but loves port and I thought this would make a great gift. He was genuinely impressed!! Service was prompt and the gift arrived well packaged. I'd highly recommend drinkstuff!"

Rachel Burton, Tue 26th March '13

"Have used this website twice now, fast delivery, easy ordering and great communication/follow-up from the warehouse/dispatch team. Definitely recommend, will use again."

Joanne, Tue 26th March '13

"Excellent delivery. Goods are of good quality. Would def buy again from this retailer."

Barry Pruett, Mon 25th March '13

"Easy to order, good price, delivered promptly, well packed."

D Maguire, Mon 25th March '13

"The trays are excellent value for money. The web site amount was not available when checked out. I was phoned to ask if they could forward on the remainder at no extra charge, I will certainly use this company again."

John, Mon 25th March '13

"Ordered bar stools - very good value and exactly as described, plus some cocktail items - starter pack and test tube shots. All arrived soooper quick and very well packed. Thanks, great service."

Christian Lee, Mon 25th March '13

"Ordered some glasses online - came through very quickly and well packed so no breakages. Excellent value too."

Clive Duke, Mon 25th March '13

"I ordered 3 items - extra long straws, a large skull glass & an ice blender. The straws were fine (500 is a massive pack!), I have also cut down some of the straws for all sorts of uses. I would order these again. - The skull glass is ok but has a seam running down the centre of the front (which was not visible in the picture). I would probably not order this again. - The ice blender container arrived cracked & split completely after further use. I was given a refund for the ice blender, no return required. The top of the unit was solid & it was really good while it had a container that it would fit! However I wouldn't order again because the item was a bit top heavy & you had to grip it like a rugby ball to use it. All in all - average."

Adam Major, Mon 25th March '13

"I have recently placed an order for a cocktail party, of all the items needed, very impressed with the quality, speed of delivery and packaging. I will definitely be ordering again in the near future. Thank you!"

Dean Marie, Sun 24th March '13

"Great stuff, I am partially house bound and have to order everything on line. You provide a great service and are reliable. Thanks Guys."

Loraine Hargreaves, Sat 23rd March '13

"I had seen this item whilst on holiday. Did a search and found it here. Ordered bowl. the item arrived well packaged to protect a delicate item and in good time. Very pleased."

P Hill, Sat 23rd March '13

"Excellent service, very helpful staff."

Katherine Clark, Sat 23rd March '13

"Arrived promptly, all in good order, good value."

Ros Pendry, Sat 23rd March '13

"I ordered 4 Nonic beer glasses, which can't be found in Spain, and received them nicely packed and in perfect condition 24 hours earlier than expected. Highly recommended service, if a bit expensive if you live outside the UK, as I do."

"Very quick delivery, price was great, easy to order, and product is fantastic! Now my boyfriend owns the Cocktail Starter Kit, we will no doubt be coming back for more accessories. Absolutely chuffed with the whole drinkstuff experience. Well Done. P.S I NEVER leave feedback...!"

Fiona Downs, Wed 20th March '13

"I phoned to make an enquiry re Sparklers. The person concerned (didn't get the name) didn't know the answer but immediately said she would phone her contact, and phone me back. This she did and hence the order. I was very impressed by this service, so well done to your employee, and company."

Dorothy Kitching, Wed 20th March '13

"Fantastic service and quick delivery, will use again in future."

Martin, Wed 20th March '13

"Very prompt delivery and item nicely packed."

N Sherpa, Tue 19th March '13

"We ordered a set of pink neon letters from drinkstuff.com, and we were super pleased with the product and the customer care. One of the letters wasn't working, and drinkstuff.com have replaced the faulty item free of charge and in record speed! We're very happy customers. Would recommend this company without a doubt."

Camila, Mon 18th March '13

"Item is great! A good quality set. Only let down was the state the package arrived, a nuisance as it was a present. I realise this is mainly due to the courier chosen, though could maybe be helped through different / better packaging."

Jonathan Loak, Mon 18th March '13

"Excellent service and delighted with mini and full sized wine carafes."

"Thank you for the first class service. Will certainly use you again and have already recommended you to friends."

Bridget Briggs, Sun 17th March '13

"Good product will buy again."

Fahim, Tue 12th March '13

"Fantastic product. Excellent packaging and fast delivery. Pleasure doing business and hope to do business with you again soon. A++++++"

Zed, Tue 12th March '13

"I am delighted with my purchase of port decanter and port sippers. Arrived very quickly and very competitively priced. Would recommend."

Norma McGovern, Mon 11th March '13

"Delighted with this boxed cocktail set bought as a birthday gift. Arrived on time but unfortunately my son forgot he was waiting in and went out. Parcel had to be redelivered the following day but the man I spoke to on the phone to rearrange the delivery was very helpful and friendly. Parcel arrived when they said it would - happy customer who would definitely use your company again."

Sandra Clayton, Mon 11th March '13

"Fast and efficient service. E-mail when goods despatched and received 2 days later. Cannot fault."

Nikki Boustead, Mon 11th March '13

"I purchased some quaffer glasses to use as jäger bomb glasses and my customers can't get enough of them, it helps that red bull have some new flavours and I drink them too so all I have to do is offer a few tasters and off we go. I actually ran out of them within ten minutes with the amount of drinks ordered so looks like I will be ordering some more soon."

"Price was excellent for the amount of goods. All separated and placed in bags well. Delivery was quick. Thought I'd let you know that two of the glasses had broken during transit but wasn't a problem for me as I only needed 4. Will definitely buy from here again."

Caroline Hampshire, Thu 7th March '13

"After initially ordering 4 jugs and receiving 1 scratched, drinkstuff were nice enough to send a replacement that was in perfect condition! Many thanks for good customer service, much appreciated!"

Louise, Thu 7th March '13

"Good value, delivered fast."

Caroline, Wed 6th March '13

"Brilliant service, came earlier than said, in perfect condition. Will recommend to friends and family."

Naddeen Smith, Wed 6th March '13

"I have used drinkstuff before, and I will happily use again. The website is clearly laid out and easy to navigate. Ordering is straightforward and delivery prompt and well packaged. Totally hassle free!"

"It seems odd that the inside paperwork has all the right details but the labels for the deliveries were confused with the home and work addresses showing (Portishead and then the Bristol post code). This delayed both deliveries although the carriers sorted it in the end merchandise purchased was fine - 1st arrived with 1/4 of the items broken, but replacements received safely."

Mrs C M Strong, Tue 5th March '13

"Item (Thermoelectric Mini Fridge) was a Xmas present for my son at university. For various reasons fridge was not unpacked for more then two weeks after delivery. When it was there was found to be damage. Despite it being way over the standard time for damage to be notified to drinkstuff, they immediately arranged collection and a replacement was sent. Maintaining excellent communication throughout. If only all companies were run as efficiently! Highly recommended."

Warren Smith, Tue 5th March '13

"As always, a prompt and efficient service, well done!"

Mr Peter John Wright, Mon 4th March '13

"Having received my board it was supposed to come with the halfpenny coins, they were missing. A phone call to yourselves and a set were sent out. Unfortunately they do not glide across the board as they should as they do not have a smooth side. This should be a game of skill and not brute force. However having explained my concerns you were good enough to accept the board back as a return. For customer service very good, for item poor, I think it needs to be explained better for people to have a more informed choice."

Ron Stevens, Mon 4th March '13

"I should like to thank drinkstuff and all their employees for ensuring that not only do you get the correct item ordered but you get it well packed, safe and really quick service. I ordered the glasses and the next day they were delivered. They are so beautiful glasses as well, unusual and guests comment where I got my glasses from as they look so different. I am glad to say drinkstuff."

David Edwards-Loaring, Mon 4th March '13

"My delivery arrived quickly & was correct. I will definitely use you again & recommend you to my colleagues."

"Received my order today, very pleased with the excellent customer service I received from Lauren. The items ordered are of a good quality. I highly recommend drinkstuff!"

Simone Bravo, Fri 1st March '13

"Excellent service and quick delivery. Good quality stool."

David Williams, Wed 27th February '13

"Excellent packaging and delivery, only 1 thing, I bought the 5 staggered bar wall optics and there was no instructions in packaging. I just went back on web and looked at picture was fairly straight forward when looking at picture. Ann x"

Ann Bain, Wed 27th February '13

"Very pleased with the ease of ordering, quality of glasses, price and quick delivery."

Margaret Ack, Mon 25th February '13

"Delivery was really quick and exceeded my expectations and the service was excellent the whole way through. I am really pleased with my purchase too and will definitely order from here again!"

Vicky Lomax, Mon 25th February '13

"GR8 prices and both the trays and cake domes are better than described - I will definitely be using u guys again. Wish I had found you sooner."

L Lawrence, Mon 25th February '13

"My order was for 48 1 pint nonic glasses. Was a bit concerned about ordering glass for delivery by carrier but they were very well packed and arrived AOK and very quickly too. Good quality and at a good price too. Definitely recommend drinkstuff."