Reel Warranty Policy and Service

Reel Warranty Policy

We warrant that our reels will be free from defects in material or workmanship for the period of one year from the date of purchase. Abuse, improper use, dirt, rust or normal scratching or wear marks will not be covered under this warranty policy. Warranty Service does not include cleaning. Please be sure to register your product on our website. A receipt from an Authorized Retailer* is a requirement for warranty claims. Claims without proof of purchase will not be accepted. In the event a product submitted for warranty is out of stock or discontinued, 13 Fishing will generously find a comparable replacement.

*An Authorized Retailer will possess a brick and mortar storefront location. 13 Fishing will not warranty product purchased through online auction or marketplace sites (i.e. e-bay etc) due to the untraceable nature of the transaction.

Non-Warranty Service

Our Service Centers are happy to perform requested non-warranty service. This service will be charged at the normal rates of the individual service center and will be supported accordingly by the individual service center.

Important: A dated sales receipt, your name, address, telephone number(s), and email address must accompany all warranty requests. Please include the Warranty/Service Form in the box with a brief description of the problems you are experiencing to help us understand exactly how we can repair/replace your product.