FAQ - Crisis

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Question

Answer

1

What is a CRISIS?

A crisis is a verifiable event that happened in the last 120 days that is totally unexpected, unplanned and out of your control that resulted in deprivation of food, shelter, or utilities. Examples include: unexpected medical bills; car repairs that are not considered maintenance (such as brakes and tires); or loss of income for three consecutive days or more caused by an illness or accident and verified by a physician.

2

My money was stolen and now I can't pay my bills. Is this what you mean by a crisis?

Stolen or lost money cannot be verified, so it cannot be considered a crisis.

3

You assisted me four months ago because I had to miss work for a week due to illness. My company does not provide sick leave. I had to miss work again this week because I'm sick again. Can you help?

You can only be assisted one time in a 12-month period for the same crisis situation.

4

I have been driving my mother's car to get to work. It needed a new transmission that I paid for because I'm responsible for the repairs since I'm the one who drives it. Can you help?

The car must be under your name so you can get help. Car registration and/or insurance verification will be required.

5

My spouse/partner left me last week. They were the only one working. I need help paying the rent. Am I eligible?

Yes, with written verification from your landlord.

6

I didn't receive my child support check this month. Can I get help?

You may be able to be assisted if you failed to receive your child support check. You will need to provide a printout from the Attorney General's Office verifying that you did not receive your check.

TARRANT COUNTY, TEXAS

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