Communicates with vendors to obtain system configurations, quoting and support and maintains and communicates project plans and status updates.

Resolves help desk tickets as assigned and provides 24-hour on-call support for problem analysis and resolution to system problems on a rotational basis.

Attends vendor training/conferences and presentations to observe demonstrations of system hardware/software.

Completes other projects and duties as assigned.

Knowledge, Skills, & Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Below are the minimum requirements of the education, experience, knowledge, and skills required to competently perform in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.