News & Insight

A Greater Cincinnati firm that could eventually employ nearly 700 people is starting a new hiring surge.

Startek USA Inc. (NYSE: SRT) is looking for 130 new employees, including 50 to 75 to service a new client that will have customer support based in its new Hamilton call center.

There are available positions at both an entry level and the management level, including quality analysts, supervisors, trainers and front line associates. New applicants would be asked to start on Nov. 9 and would work 12-9 p.m. with Tuesdays and Wednesdays off. Base pay is $10.25 per hour, and there is potential to earn additional incentives. Interested applicants can apply at Startek’s Hamilton engagement center at 150 High St. or online.

The company announced plans at the beginning of October to hire 150 new employees, and its Hamilton site now has about 200 total employees. Vice president of operations Lenny Padron told me there is space for about 500 employees right now in Startek’s Hamilton facility and 150 to 180 additional workspaces could be added.

Padron expects Startek’s current space to be filled by the end of 2016.

“We’re in the midst of a pretty aggressive ramp,” he said. “We’re hoping to have a really successful launch there and fill the seats we need to for our clients.”

The Hamilton call center services a variety of clients, including cable providers, telecommunications firms, a retailer and a wireless services provider, which allows the facility to hire a variety of employees and maximize its resources in Hamilton, Padron told me.

Employees who join Startek’s team now will have a lot of potential for promotion, Padron said, because quick decisions will have to be made to fill clients’ needs.

“We end up promoting a lot of individuals from within,” he said. “Getting in early is a really good opportunity for career growth.”

Startek received approval for a 65 percent, seven-year tax credit from the Ohio Tax Credit Authority in February that requires it to stay at its new site for at least 10 years. Those tax credits could be worth up to $1.3 million.

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