General Questions

WHAT IS NUUN ACTIVE HYDRATION?

Nuun Active Hydration is a line of electrolyte enhanced drink tablets designed to keep you optimally hydrated wherever your active lifestyle and athletic endeavors take you. You sweat, Nuun replenishes. Packed with electrolytes, light flavor, no sugars or carbs, and portable, Nuun Active Hydration is the perfect sports drink. The electrolytes found in Nuun will help alleviate cramps, help muscles function, communicate and burn energy efficiently.

What is U Natural Hydration?

U Natural Hydration is an all-natural line of electrolyte and vitamin-enhanced drink tablets with half the sodium as Nuun Active Hydration. U Natural Hydration is sweetened with stevia and contains only 7 calories per tab. It is ideal for less intense activities, a perfect way to stay balanced and quenched.

What is Nuun All Day?

Nuun All Day Hydration is an all-natural line of vitamin enhanced drink tablets formulated to help you stay hydrated throughout the day. Hydration plays an elemental role in staying healthy, energized and focused. Did you know dehydration is the #1 trigger of daytime fatigue? Sugary and caffeinated drinks take you on a roller coaster ride during the day, but with zero sugar, under 8 calories per tab, and a blend of A, B, C, D, E vitamins, Nuun All Day keeps you going.

U Natural Hydration is all-natural and contains a lower electrolyte profile to Nuun.

Nuun All Day Hydration helps you drink more water every day with crisp and refreshing flavors and is enhanced with a blend of vitamins and minerals making it perfect for your daily routine.

Why are Nuun branded products fizzy?

Nuun branded products are in an effervescent tablet form, which gives it the “carbonated” taste at first. The citric acid found in Nuun branded products becomes neutral when combined with the ingredients used to make an effervescent tablet. For best results, make sure to leave the lid off of your drinking receptacle to reduce the pressure created while the tablet dissolves.

Are there any carbohydrates in Nuun branded products?

Nuun All Day has 1g of carbohydrates in the 16 ounce recommended serving size.

We’re often asked why there are no carbs in Nuun branded products. To put it simply, we don’t think a one-size-fits-all mentality works in active lives. We’ll keep you hydrated and you can choose where to get your carbs and proteins.

What sorts of sweeteners are used in Nuun branded products?

Different Nuun branded products use different sweeteners, such as acesulfame potassium, stevia or dextrose. All of the sweeteners used in Nuun branded products are recognized as safe by the Food and Drug Administration (FDA) for the general population, including pregnant women and children.

What is the calorie content of Nuun tabs?

There is less than 8 calories per tab in all flavors of Nuun Active Hydration, U Natural Hydration, and Nuun All Day.

What is the best way to use Nuun branded products?

We recommend using 1 tablet per 16 oz. of water. Nuun branded products can be mixed in advanced, chilled, iced, consumed hot, whichever you prefer and is most convenient for your endeavors.

Nuun branded products can be consumed just like water – at any time! Drink Nuun branded products before, during, and after activity to stay hydrated.

Nuun is great for kids, adults, the elderly, diabetics, and everyone in between! As with any product, we recommend consulting your nutritionist or health care provider if you have any questions or concerns.

USAGE, ALLERGIES, AND OTHER DIETARY QUESTIONS

Do Nuun branded products contain corn?

Nuun branded products have no corn in them, but as some of the ingredients are processed from corn as starting material, we cannot guarantee it is ‘corn free’ for those of you with corn allergies.

Do Nuun branded products contain any nut products or flavors?

Nuun branded products are made without any tree-nuts or peanuts.

Do any of the Nuun branded products contain caffeine?

Three Nuun Active Hydration flavors, Kona Cola, Lemon Tea, and Cherry Limeade, each contain 20mg of caffeine in each 8 oz. serving. This is equal to roughly a third of the amount of caffeine in a cup of coffee. (1 tablet has 40mg of caffeine)

Are Nuun branded products gluten-free?

How are the tabs flavored and colored?

Our flavors are derived from natural fruits and vegetables. If you have specific food allergy questions, please call us M-F 8am-5pm PST at 1-855-h2o-nuun (1-855-426-6886).

Our colors are also derived naturally using red beet juice or copper chlorophyllin.

Are Nuun branded products safe to drink during pregnancy and breastfeeding?

Yes! Nuun branded products are perfectly safe during pregnancy, as well as breastfeeding. Hydration is essential to you and your baby during pregnancy. According to the American Pregnancy Association, hydration is crucial to flush waste products from the cells, aid in liver and kidney function for both mom and baby, and important for mom’s body expansion as her blood volume increases, as well as adequate breast milk production and flow. With Nuun’s light, refreshing taste you’ll want to drink more water and Nuun’s electrolytes will help you absorb more of that water.

If I am watching my salt intake during pregnancy, are Nuun branded products still okay?

If you are watching your salt intake, U Natural Hydration and Nuun All Day Hydration are both great alternatives to help you drink more water, stay hydrated and get added vitamins both you and your baby need for healthy and proper growth.

Is the amount of caffeine in certain Nuun Active Hydration flavors okay during pregnancy?

Every individual should consult their physician and make their own choices about consuming caffeine during pregnancy. Nuun has caffeinated and non-caffeinated flavors available.

Can Nuun branded products be used as a 'labor aid'?

Yes! However, you should always consult with the attending physician or medical facility staff regarding your particular situation. There is no sugar and only 8 calories per serving so Nuun is pure electrolytes for proper hydration. We have many doulas, midwives, and new mothers who contact us to say that Nuun was the perfect labor aid for them or their clients as they welcome a bundle of joy into the world.

Can somebody with high blood pressure use Nuun branded products safely while working out?

Only after checking with a doctor. Some blood pressure conditions are unique and medications can also be an issue. Always check with your doctor before taking something that might affect a health issue, or before undertaking a new exercise program.

OTHER QUESTIONS

Can my kids drink Nuun branded products?

Sure, Nuun branded products are great for hydrating and it’s a tasty way to get kids to drink more water (instead of sugary sodas!).

Are Nuun branded products safe for pets?

Though Nuun branded products are not formulated with domestic animal hydration needs in mind it is certainly safe for your dog or cat to drink assuming they don’t have an allergies to the ingredients.

What about Nuun branded products for a hangover?

Too much celebrating can lead to dehydration, and since Nuun branded products hydrate more quickly than water alone, you might find us drinking some after our post-race celebrations. Take two Nuun tablets and call us in the morning.

Can I eat Nuun branded products?

Nuun branded products were designed to be mixed with water, but we’ve heard of some people eating it anyways. Whether as an experiment or to get your electrolytes in a hurry, it isn’t the most pleasant experience, but it won’t hurt you.

Where can I find Nuun branded products?

Nuun branded products are sold in over 5,000 outlets in the U.S. and available in over 30 countries. Find more information about Nuun Active Hydration, U Natural Hydration, Nuun All Day, our company, athletes and where to buy at http://www.nuun.com

Where are Nuun branded products manufactured?

Nuun branded products are manufactured in Minneapolis, MN in the U.S.A.

Can I recycle my tubes?

Tubes can be recycled at any facility that processes #5 plastics. Go to this website to find a location near you. However, only the tube itself is recyclable. The waterproof stopper is not yet recyclable.

SPONSORSHIP, EVENTS, AND SELLING

Do you sponsor athletes? How do I get sponsored by Nuun?

Right now, we are focused on ambassadors in the USA who are active in social media outlets like Facebook and Twitter. If you have your own website or blog, even better! Email info@nuun.com to find out more about opportunities.

Does Nuun sponsor events? Will Nuun sponsor my event?

We sponsor and support different events in many different areas in and outside of sports. To check out our official list of events, go to the Nuun Blog.

If you are interested in having Nuun be involved in your event please contact us using the Event Request Form. Currently, we are accepting requests for US-based events only.

I’m interested in selling Nuun branded products. How can I get set up and who do I contact?

We got our start selling Nuun at small, specialized shops. No matter what size retailer you are, if you’re interested in carrying Nuun, email us at IWANNASELLNUUN@NUUN.COM and we’ll be in touch.

SHOPPING FAQS

What forms of payment do you accept?

We accept American express, MasterCard, visa, and discover through our webstore. Currently, we do not accept payment via PayPal.

How do I check the status of my order?

Your order confirmation email should include the tracking number and shipment method of your order. Otherwise, please contact us at orders@nuun.com and include your 8-digit order confirmation number in the email subject line. We respond to emails within 48 hours, during our business hours Monday through Friday between 9 am – 5 pm Pacific Standard Time.

How do I change or cancel my order once it has been placed?

Please call us at 1-855-h2o-nuun (1-855-426-6886). Monday through Friday between 9 am – 5 pm Pacific Standard Time, and we will be happy to cancel or modify your order if it has not shipped.

I want to buy Nuun apparel and accessories (socks/visors/towels) but I do not see them in the webstore. When will they be made available again?

We do our best to provide our customers with access to the same products that our ambassadors are wearing on podium. Due to their popularity, these items sell very quickly in our store, and as a result become temporarily out of stock. We do our best to restock our store as soon as possible, so try coming back in a week to see if your desired item(s) is available.

How will my order ship?

Will Nuun ship to a P.O. box?

Currently, Nuun webstore orders ship via ups and ups does not deliver to P.O. boxes. Therefore, Nuun cannot guarantee delivery for orders shipped to a P.O. box. Nuun encourages customers to use a physical shipping address for all webstore orders.

Does Nuun ship orders outside the US?

Currently, Nuun ships only to physical us addresses. If you live outside the US, we recommend using our retail locator to find a Nuun retailer in your area. Email info@nuun.com for distributor information in your country.

I am in the military. Will Nuun ship to an APO or FPO?

Nuun will accept orders for APO and FPO addresses by phone at 206-219-9237, Monday through Friday between 9 am – 5 pm pacific standard time. Please note that these orders will ship via the United States postal service (usps) only and not via united parcel service (ups).

How much will my order cost to ship?

The Nuun webstore calculates ups ground-shipping rates from our primary warehouse facilities in the Chicago area to the shipping address provided by the customer. Orders of $50 or more ship for free!

How quickly will my order ship?

Orders from our webstore generally ship within 2 business days after the order is received. Mixed orders containing Nuun and apparel and accessories may incur additional processing time.

I have a promotion code, but it does not seem to be working. What should I do?

It is possible that your promotion code has expired. If your code is an ambassador code, check with your team captain to make sure your team has met all requirements for this year’s team sponsorship season.

I have a promotion code, but the discount applied is less than what I expected; what should I do?

If your code is an ambassador code, it is possible that your discount was renegotiated for the previous sponsorship season. Please check with your team captain.

My promotion code has reduced my total to $0.00 – why do I still need to enter my billing information?

In cases of special promotions a promotional code may reduce your total to zero dollars. Billing information is still required by our webstore as taxes and other fees may apply to residents of some states.

How may I contact you?

Orders, shipping, return policy questions: please send an email to orders@nuun.com and be sure to include your 8-digit order confirmation number in the email subject line.

General questions about Nuun products and company: please send an email to info@nuun.com.

Nuun support hours: we respond to all emails within 48 hours, during our business hours Monday through Friday between 9 am – 5 pm pacific standard time. You may also reach us by phone during these hours at 1-855-h2o-nuun (1-855-426-6886).