managed IT SUPPORT

responsive. Friendly. reliable

why managed it support?

When it comes to technology, things aren’t always certain. Problems arise when you least expect it – computers crash, software doesn’t function properly, and sometimes things don’t go according to plan. With our expert Managed IT Support team working hard behind the scenes, you can ensure that any IT problem is nothing more than a minor hiccup, rather than a full-blown business interruption.

Created with your interests at heart, willing to exceed your expectations month by month, our managed IT support is a cost-effective solution that ensures your systems operate at maximum efficiency and are saving you both time and money.

lannex managed it support

Enhanced security

We've got your back covered. We take the security and continuity of your business very seriously. We know the significant financial penalty that comes with data loss and downtime, not to mention how it affects productivity and the potential impact it could have on the perception of the reliability of your company. From now on, the only thing you need to worry about is keeping your clients and team happy.

peace of mind

We understand the frustration that comes with tech malfunctions. Lannex’s Managed IT Services make sure your business's systems are operating every minute of every day, giving you the peace of mind that our dedicated and reliable team will be ready to attend to all your needs in real time so that you’ll never waste time (and money) and your business always carry on uninterrupted.

cost savings

Our monthly subscription model makes our high-quality IT services very cost-effective for businesses of all sizes. We offer a range of packages so that you can budget and predict your IT costs on a month to month basis and, more importantly, you know exactly what to expect – both in terms of costs and service.

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our managed it support includes:

network monitoring and care

We’ll keep tabs on your network activity around the clock, and when a system or function fails, our dedicated support team will investigate immediately. Once the problem is identified, we’ll have it fixed in no time — in many cases before you’ve even realised there’s an issue.

end user support (help desk)

Our locally-based Help Desk provides real-time support. Whenever you need assistance, our highly-skilled technicians can be contacted via phone or email. We’re ready to answer any of your technology-related questions and provide fast, professional support for all your network, server, and end-user needs.

server monitoring and care

We track and analyse your servers’ activity twenty-four hours a day, 365 days a year. Alerts and tickets are sent to our remediation teams, who remotely connect to troubled servers and apply the appropriate solution.

desktop care

Our preventive maintenance service for both desktops and laptops monitor and address common problems experienced by your end users. Our technical experts waste no time remediating technical issues so that your employees can get back to work as quickly as possible.

Business Continuity

Our data backup and continuity solution ensure your critical information is secure, backed up and accessible whenever you need it – even during a network failure or a disaster. You’ll never have to worry about data loss again.

scheduled network & security assessments

We’ll generate regular reports on the state of your systems, letting you know how healthy your network is and if there are any problems falling outside of safe parameters. Thanks to these comprehensive assessments, you’ll always have the best information for choosing the most effective response.

threat and virus prevention

As part of our service, we offer one of the best antivirus available today. It provides real-time threat detection in order to proactively protect against new security threats as soon as they’re detected. It’s also a much lighter solution, so it won’t slow down your machines or interrupt productivity when virus scans run and clean every trace of infection at the endpoint.

custom project work

We also offer various custom projects designed to help optimize your IT infrastructure. This includes everything from software installations to migrations, setups and configurations. Our experts can perform the work overnight or over the weekend so there’s no interruption during your standard working hours.

let's work together

understand

We take a deep look into your current business' systems and provide a COMPLIMENTARY Assessment with the well-known Lannex Tech Signs which highlight the IT areas that need your attention based on the criticality to your business and industry

foresee

We take the time to understand where you are and where you want to be, in the short, medium and long-term. We then provide step by step strategic advice on how innovative technology can bridge that gap and, if you are willing, even to disrupt competitors

budget

We get the importance of conscious allocation of money and resources. With your interests at heart, we put together a strategic plan with a detailed and realistic budget that will take you in the direction of your dreams without emptying your pockets

partner up

We are up for long-haul commitments. As long as keep liking each other, we'll be with you year in and year out. Taking the best care of you, caringly listening and speaking to you in real human's language, genuinely invested in your business and personal success

additional optional solutions

End User Security Awareness Training (Human Firewall)

End User Security Awareness Training (Human Firewall). Ensure your employees are up-to-speed on the mechanics of spam, phishing, spear phishing, malware and social engineering and are well-equipped to deal with any threats. Our end-user security awareness training enables you to turn your employees into an additional shield against online risks. We offer three training access levels, which give you varying levels of access to our content library of over three-hundred invaluable resources.

Extended Hours Package

Increase your hours of support and protection with our extended hours' package.

This package gives you access to your dedicated managed IT services team from 8 am to 9 pm (AEST) Monday to Friday.

Microsoft® Office 365™ Migration

Microsoft® Office 365™ is an innovative platform that offers an opportunity to begin transitioning to the cloud and is designed to scale your operations, while enhancing collaboration, boosting security and providing remote access capabilities among multiple other features.

If your business wants to migrate to Microsoft® Office 365™, we specialise in all three types of Office 365 migration and can provide an easy, fast and hassle-free way to make the move regardless of how many accounts need transferring.

Our solution provides a flexible approach to enrolment, asset management, policy enforcement and the distribution of profiles, apps and documents, all based on device ownership (whether corporate or employee-owned). We’ll even handle day-to-day MDM monitoring and management, and only notify you of the alerts you want. It’s truly a set-and-forget solution.