Unable to Arm/Disarm Remotely

Yesterday I noticed that I was unable to disarm my system remotely from both my iPhone 6 and Samsung Galaxy S8. I've uninstalled and reinstalled the apps on both devices. Today I'm still unable to use the apps on those devices so I attempted to arm via home.xfinity.com and nothing happened. So it seems I'm completely unable to use my system remotely. I spoke to someone yesterday about the app via chat but I didn't know it that it wouldn't work online either. When trying to arm on the iPhone I get error 13999, online it just never arms (I've waited several minutes and nothing happens).

Re: Unable to Arm/Disarm Remotely

Yesterday I noticed that I was unable to disarm my system remotely from both my iPhone 6 and Samsung Galaxy S8. I've uninstalled and reinstalled the apps on both devices. Today I'm still unable to use the apps on those devices so I attempted to arm via home.xfinity.com and nothing happened. So it seems I'm completely unable to use my system remotely. I spoke to someone yesterday about the app via chat but I didn't know it that it wouldn't work online either. When trying to arm on the iPhone I get error 13999, online it just never arms (I've waited several minutes and nothing happens).

One thing to try - call XHome Services 1-877-298-0874

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Re: Unable to Arm/Disarm Remotely

AngLala - Thanks for reaching out. To pull up your account, I need some more information from you. I have sent you a private message. Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

Thanks! Rachel

I am an Official Comcast Employee.Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Mark the post as Best Answer!