MReport September 2018

Contents of this Issue

Navigation

Page 14 of 91

TH E M R EP O RT
| 13
READ THIS
RESET: MY FIGHT FOR
INCLUSION AND LASTING
CHANGE
By Ellen Pao
Named "the face of change" by Time, Ellen Pao takes her readers
inside the gender discrimination case that thrust her into the
media spotlight—Ellen Pao v. Kleiner Perkins Caufield & Byers LLC—
in Reset: My Fight for Inclusion and Lasting Change. "If you get an
opportunity that someone offers you, take it. A business school
professor of mine told me this 20 years ago, and it's just as
relevant today. There are so many times that being a woman of
color counts against you. If it ever gives you an advantage, don't
feel guilty about it. Those situations are few and far between,
and you should just consider each an opportunity," Pao shares
in her memoir.
SHARE THIS
BUY UP INDEX
Created by long-term entrepreneur Amy-Willard Cross, Buy
Up Index is an app that makes it easy to find and support
both women-owned businesses and businesses that score high
for their reputation on gender equality. With an easy-to-use
interface, quickly search by industry or product type to make
your support for inclusiveness known through your spending
power. If you want to take your advocacy a step further, the
app also makes it straightforward to contact businesses that
score low on the ranking, to let them know why you will no
longer support them.
WATCH THIS
20 INSPIRING TED TALKS
EVERY WOMAN SHOULD
WATCH
Compiled by Grazia and available on YouTube
Whether you are looking for a quick power-up during your
lunch hour, or want to have an empowerment marathon, Grazia
magazine has pulled together a powerful selection of TED talks
geared toward the advancement of women. From "Your Body
Language May Shape Who You Are" by Amy Cuddy or "Why
We Have Too Few Women Leaders" by Sheryl Sandberg, there's
something for everyone in this witty, colorful collection.
TWEET THIS
@ROSABETHKANTER
Named as one of the "25 Smartest Women on Twitter" by Fast
Company, Rosabeth Moss Kanter is a Harvard Business School
Professor who chairs Harvard Advanced leadership and has
written books such as Confidence, Change Masters, Move, and Men
& Women of the Corporation. Kanter's Twitter page is dedicated
to management strategies, leadership techniques, and ways to
advance in business. With nearly 70,000 followers, Kanter is
blazing a trail for fellow female professionals to emulate.
These reviews are also a feedback
loop for us. If we see the same
negative trend, then we're not
communicating enough because of
which our requests are misinter-
preted. That results with us making
changes to the policy to provide
more clarity or change something in
it because it's not easy to implement.
As much as we try to make
sure that we do that before we
put out a policy, our file reviews
show us areas where something
isn't working the way it should.
I cannot underestimate or un
-
derstate the importance of having
great associates and relationship
managers who work day-in and
day-out with their servicer clients
to understand their business. Not
THE business, their business.
As we're thinking about mak-
ing changes, either to a policy,
technology, or process, we have
people who have that voice of
the customer inside Freddie Mac
and they make sure that we have
the right and correct line of sight
into the end impact of what we're
working on for them. Additionally,
our advisory boards preview
changes we're looking to make and
give feedback from our servicers to
say what may not work the way
that we think it should.
Our goal at Freddie Mac is to
make sure that we understand
what those changes are going to be
and not react to them but respond
to them before they happen.
M // How can financial services
law firms partner with Freddie
Mac for the overall betterment
of the industry?
GILMORE //
In 2013, we stopped
our Designated Counsel Program
and today we work with law
firms through tri-party agreements
between them, our servicers, and
us. We interact with them daily
on litigative matters, conflicts, and
issues they see at the state and fed
-
eral level that are causing friction in
the process. Through this informa-
tion, we're able to work with our
counterparts for a response.
We also work with them to
make sure that we're correctly
interpreting what they're giving
us and they're letting us know
if there are any trends we're see
-
ing. That is really how we work
together so effectively.
M // As industry veteran,
what would be your advice to
someone who is just joining the
mortgage industry?
GILMORE //
I would advise them
that the goals of servicing a loan
are fairly straightforward, but the
implementation of those goals is
a complex process. So make sure
that you're networking with your
industry peers; getting out to
important conferences; make sure
that you are engaged and involved
in getting trained on what it
takes, not just for your narrow
focus area but broadly across the
servicing space; and make sure
that you understand what's going
on from a soup to nuts perspec
-
tive. There are a lot of great jobs
in the servicing industry and the
key is to know them, know your
peers, and get out there and help
borrowers.
TAKE 5 FROM THE SOURCE
"The more cash sensitive your customer is,
the more incumbent it is upon you to make
their job as cost effective as possible, so
they can focus on managing the borrower
experience and controlling delinquencies."
—Yvette Gilmore, VP, Servicer Relationship &
Performance Management, Freddie Mac