ICT SUPPORT SERVICES

Specialist Computer Systems Ltd delivers customer focused ICT Support Services with emphasis on local control and flex-ibility

‘On an individual client/site/school basis, greater certainty of successful delivery and better value for money from ICT service provision’.
Specialist Computer Systems Ltd aims to differentiate its Service offering through the localised, transparent and more tai-lored and individual approach for each client/site, with the following benefits:

Greater localisation and tailored solution.

Increased levels of control without being tied into a central service

More flexible use of your ICT

Increased value for money as the localised service model will prove more cost effective.

Greater ICT service management accountability and transparency

Acknowledging that one size does not fit all; a less centralised and more tailored approach to your needs for ICT service delivery

Level 1

Service Management and agreed call off 2nd & 3rd Line Support

Specialist Computer Systems Ltd provide a basic range of Services which ensures that ICT runs smoothly and efficiently and is fixed promptly when it goes wrong by remote support through Senior Network Manager - A solid Entry Level providing third Line Support.

Level 2

Service Management with 2nd and 3rd Line Support

Site based technicians (where applicable) will be retained and provide all ICT support to each site.

The provision of a Service Manager, to manage the overall Early Life Support provision and lead engagements at a more strategic level.

The provision of a Network Manager, assumed to be senior in both skills and experience to any technicians.

The provision of second line on site support. Any requirement beyond the immediate control of site based teams/users and Network Manager will be escalated to senior technical support.

The provision of third line support. Any requirement beyond the immediate control of the site based teams/users and internal technical resource (due to its specialist nature, for example) will be supported by third party direct support, such as high level Meru, Microsoft or Cisco engineering.

The provision of a Service Desk. The Service desk will analyse calls that may initially be derived as implementation faults and/or beyond the expertise of the site.

Level 3

Service Management with 1st, 2nd and 3rd Line Support

Provision of site based technicians to provide all ICT support to each site.

The provision of a Service Manager, to manage the overall Early Life Support provision and lead engagements at a more strategic level.

The provision of a Network Manager, assumed to be senior in both skills and experience to the school technicians.

The provision of second line on site support. Any requirement beyond the immediate control of site based teams and Network Manager will be escalated to senior technical support.

The provision of third line support. Any requirement beyond the immediate control of the site based teams and internal technical resource (due to its specialist nature, for example) will be supported by third party direct support, such as high level Meru, Microsoft or Cisco engineering.

The provision of a Service Desk. The Service desk will analyse calls that may initially be derived as implementation faults and/or beyond the expertise of the school.

Backup and Disaster Recovery.

Future Technology Planning.

For all enquiries on ICT Support Services Get in touch!

Specialist Computer Systems Ltd were formed in 2001 as specialists in the delivery of innovative and tailor-made solutions that are right for your business. Our aim is to be recognised as the UK’s leading independent organisation in providing services to numerous education programmes.

We have a strong emphasis on ICT Support Services, ICT Infrastructure and Audio Visual solutions