Train passengers using Greater Anglia services are being asked not to pull the emergency cord for a medical incident on board, but instead to call 999 – and take to Twitter.

The rail operator has teamed up with the region’s ambulance service and given a new process – which will see control rooms work together to reach sick passengers as quickly as possible .

Bosses are warning if a passenger pulls the emergency cord, the train may stop between stations – which could make the service inaccessible for a conventional ambulance.

According to chiefs, medical help will arrive more quickly at a station, where the passenger can be taken off the train and treated.

In the event of a life-threatening emergency, passengers are being asked to dial 999 for an ambulance. They are also encouraged to let staff on board know and contact Greater Anglia on Twitter.

A Greater Anglia spokesman said: “Pulling the cord or pressing the emergency button to stop the train not only means the ill passenger has to wait longer for medical assistance, but it also causes delays to the service, which can sometimes lead to people on other delayed trains becoming ill.

“Last year, trains were delayed by the equivalent of seven days due to passengers becoming ill on trains on the Greater Anglia network.”

Train service delivery director Richard Dean added: “We want the best for our customers – and this includes making sure if they fall ill they get help as soon as possible.

“This is the first time we’ve worked in this way with the East of England Ambulance Service Trust (EEAST).”

Gary Morgan, EEAST deputy director of service delivery, said the service is for emergencies such as cardiac arrests, severe burns, unconsciousness and traumatic injuries.

He added: “During a life-threatening emergency it is important to stay calm and take actions that will help the patient.

“Pulling the emergency cord and stopping the train between stations will make it more difficult for ambulance staff to reach the patient.

“If you call 999, please answer the questions asked as this will enable us to send the most appropriate response.”

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