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Organisational WellBeing Consultant

Role Description• To ensure sustainable wellbeing business partnerships with our clients • Client retention and governance: - Ensure delivery of services against SLA, acting with integrity (deliver against promises) • Client engagement: - Promote services and communicate effectively with all relevant stakeholders within the client organisation • Client satisfaction: - Improve value perception through consulting and reporting, focussing on organisational impact • Growth: - Develop upselling targets, and plans for renewals, and monitor progressSkills and Experience• A Master’s Degree in health and/or well-being preferred • At least 10 years’ working experience in a similar role, with experience in the well-being industry preferred • Individual leadership – using appropriate styles and methods to inspire and guide individuals (direct reports, peers, and supervisors) towards goal achievement: modifying behavior to accommodate tasks, situations, and individuals involved • Planning and organizing – establishing a course of action for self and others to accomplish a specific goal, planning proper assignments of personnel and appropriate allocation of resources • Customer service orientation – proactively developing customer relationships by making efforts to listen to and understand the customer; anticipating and providing solutions to customer needs; giving high priority to customer satisfaction. • Judgement/problem solving – committing to an action after developing alternative courses of action that are based on logical assumptions and factual information and that take into consideration resources, constraints and organisational value • Technical and professional knowledge – having achieved a satisfactory level of technical and professional skills/knowledge in job related areas: keeping abreast of current developments and trends in areas of expertise • Persuasiveness/sales ability – using appropriate inter personal styles and communication methods to gain acceptance of an idea, plan, activity, or product from prospects and clientele • Fluent in English; other languages advantageous • Computer literacy – job-related software application proficiency