Best Buy Computing Sales Consultant Interview Preparation Study Guide

Updates:

Now with over 100 questions and answers for practice.

Let us help you ace your upcoming Computing Sales Consultant interview at Best Buy

Congratulations

Congratulations on starting the journey towards a new job at Best Buy. Whether you are starting your new career, changing your career, moving in your current company or just looking for something new, CONGRATULATIONS.

GREAT JOB ON GETTING TO THIS FIRST IMPORTANT STEP

The Bad News

The entire interview process can get stressful. From phone interviews, to on site interviews, to avoiding nervousness be becoming confident, to learning about the company, to wearing the right clothes etc. etc. etc. - there is a lot going on.

THE ENTIRE PROCESS OF INTERVIEWING CAN BE OVERWHELMING

The Bigger Problem

Lack of confidence before an interview - The # 1 reason why people fail at an interview.

6.This is a tough territory. The last two guys here didn't make it. How will you be different?

7.How would you sell when you currently have no list of customers to contact?

8.How did you build your clientele at your previous job? Who do you consider a client?

9.Sell me this pen.

10.Would you be comfortable reaching out to customers and selling to them?

12.How would you convince your customer to upgrade his or her service or product?

13.How would you overcome the objection that our products are too expensive?

14.Paper Company A sells 8x8 White Standard Copy for $9, Paper Company B sells the same product for $5. Why in the world would someone pay Paper Company a $9 for a product they could get for $5?

16.How would you sell in a tough economy?

17.What would you do if you had to deal with an upset customer?

19.What would you do if a customer was very upset and when they got to you, took all their frustration and anger out on you?

20.How would you handle and customer who cursed you out for a mistake you made?

21.If a customer wants a refund from a bill she didn't pay, what is your response?

22.How would you handle the following situation: You have a customer calling and telling you they were over charged their account and demands a refund?

23.How would you interact with people that are on a much lower economic level than yourself?

24.What would you do if your customer was blind?

25.You have a customer looking for a small product that you are unfamiliar with and another customer comes up for help with a much larger and more expensive purchase. What do you do?

26.If a customer was to ask for my assistance in a department that was not my own, what would I do?

27.Describe a time you got bad customer service.

Computing Sales Consultants at Best Buy

(One example of Computing Sales Consultant at Best Buy. Kindly do this exercise by getting the job description from your recruiter/hiring manager or online).

The Best Buy Core Computing Sales Consultant engages customers using selling skills, to complete the sale, drive profitable growth and achieve their individual goals while showing and inspiring customers to see what’s possible with technology. The Best Buy Core Computing Sales Consultant maintains knowledge of technology products and services through required trainings and certifications as well as self-development.

Our Best Buy Core Computing Sales Consultant builds quality relationships with retail consumers to provide them with relevant and memorable products, services, and technology expertise. In addition, they’re responsible for delivering profitability by selling products or services, and achieving revenue, margin, solutions and operational targets. They also work closely with other employees to demonstrate, promote and sell products and services within all store sales departments as needed.

·Engages customers using Best Buy certifications and selling skills, to complete sales, drive profitable growth and achieve their team/individual goals.

·Applies the appropriate knowledge and expertise through ongoing learning and self-development to enable an excellent customer shopping experience.

·Utilizes training tools to stay current on promotional initiatives and help execute profitable growth through critical business drive times.