I think we got the same issues. I'm in east Auckland and using the FritzBox 7360. Had a look at the log and found lots of these errors: 08.01.14 06:53:59 Timeout during PPP negotiation. 08.01.14 06:53:59 Internet connection cleared. And as I know, web surfing / Youtube / speedtest etc are ok as long as the speed doesn't exceed 1.5m for a certain period of time (5 minutes maybe). If I start to download something big, it will disconnect / timeout. Hope Snap/Chorus will bring a fix soon.

mouwen: I think we got the same issues. I'm in east Auckland and using the FritzBox 7360. Had a look at the log and found lots of these errors: 08.01.14 06:53:59 Timeout during PPP negotiation. 08.01.14 06:53:59 Internet connection cleared. And as I know, web surfing / Youtube / speedtest etc are ok as long as the speed doesn't exceed 1.5m for a certain period of time (5 minutes maybe). If I start to download something big, it will disconnect / timeout. Hope Snap/Chorus will bring a fix soon.

Hey, what service are you on? Is it UFB? If so, which particular speed are you on?

Been on 200mbs for a week or so now, I understand its a trial/beta thing, this is not a rant merely feedback

Very unstable connection will drop about 5-10 times a day, fluctuating speeds and latency throughout the day.

Been trying to call snap the last couple days but I've been on hold for 20+ minutes so I ended up hanging up. Not sure if I should even be giving feedback to snap? but atm it doesn't seem to be improving.

Speed test @ 5:30 pm

http://www.speedtest.net/result/3218301975.png

Latency used to be 150 before switching.

edit: also internet is constantly dying when trying to download. I see I'm not the only one O.o Fritzbox7340 5.22

Thanks a lot for relaying this information to us. This is exactly the kind of feedback we are wanting for this profile type. After looking at your account, I can see that there is a great deal of disconnects over the course of the last few days. This does seem highly unusual. I am going to relay this to our network engineers to go over. Hopefully we can get this rectified for you as soon as possible.

I swapped from WxC to Snap's200/50 and I too (in Christchurch) receive the same problems. As soon as I start downloading anything substantial and at speed I can't make calls out and if I am on a call it will disconnect.

Speedtests reveal speeds anywhere between 80Mb's - 200m/bits with an average of about 110 -uploads are fine, but only to Snaps server. Anything other server and I'm lucky to get to 40Mb's down. Have spoken with Snap on numerous occasions and they acknowledge that there is a fault, they have known about it for a while and are trying to rectify the issue.

The thing I find frustrating is that while they know there is a problem in getting to these speeds they continue to sell and charge for the product that they can't deliver. I know it is a test product but for it to be a genuine test they need to have a working product first.

I have spoken with one other person who does get the appropriate speeds consistently and speedtests to Australian servers at close to max speed, the difference, he's not using a consumer router. Maybe the Fritz!box 7390 is the underlying issue.

I do have my WxC router still(their latest) and I'm going to see if I can configure it to work, otherwise will look at going directly into the ONT from my switch.

cjmchch: I do have my WxC router still(their latest) and I'm going to see if I can configure it to work, otherwise will look at going directly into the ONT from my switch.

I'm keen to hear how you get on.

Cheers.

This is our current line of thinking - but we are still testing and working with AVM.

“I do not think there is any thrill that can go through the human heart like that felt by the inventor as he sees some creation of the brain unfolding to success... Such emotions make a man forget food, sleep, friends, love, everything.” - Nikola Tesla

Disclaimer: Views expressed in my posts do not necessarily reflect those views of my employer.