Please remember the line is designed to handle EMERGENCIES. An emergency is something that has the potential to cause or has caused property damage to a Unit or the Association or poses a threat to the health, safety or welfare of the community. Keep in mind that if you believe a police or fire response is needed, please call 311 or 911 before you call us. Please note that questions about statements, letters, violations, or general property or Association related questions need to be directed to our office during normal business hours. The “On Call” person generally does not have access to this information.