If you would like to make Bilton House your home, now or sometime in the future, you need to contact the home and complete an application form. It is quite normal to be on the waiting list but not yet ready to take up residence.

Our Registered Care Manager/Deputy or Assistant Manager will assess your individual needs and usually encourage people to come to Bilton House for a visit and assessment, with an option to stay for lunch or even spend a trial day with us.

On admission to Bilton House, a three month occupancy agreement or trial period on both sides is given. This provides opportunity for staff to get to know the individual resident and their relatives, to identify personal needs and preferred ways of living and for new residents to decide whether Bilton House is the right environment for them. During this time a person’s care and their support requirements are also assessed, discussed and developed into an agreed Care Plan. The aim is to achieve a plan of care with which everyone involved is satisfied.

A Key Worker System is in place whereby each resident will be allocated a staff member as key worker at the point of admission to give them a little extra support with settling in; this person will act as their Key Worker for the remainder of their stay.

Residents' meetings are held regularly for information sharing and empowerment, giving choices and opportunity for residents to air views prior to decisions being made.

We have also recently started involving residents in the recruitment process by asking if they would like to sit on the interview panel.

Relative Support Groups are arranged three or four times yearly, where we invite outside speakers into the Home.