The Black Keys kicked off their Let's Rock tour on Friday night (September 20) at Los Angeles' Wiltern Theater with what was supposed to be a special, intimate show for their fans; however, hundreds of ticket-holders were outraged when they were turned down at the door for having invalid tickets. Over the weekend, the duo issued a statement to explain what caused the issue.

“Last night’s concert tickets were $25 and geared toward the fan club,” the band said. “This was our first show in over four years and the kickoff of the Let’s Rock Tour. Because we were playing a venue far smaller than the rest of the venues on the tour as a warmup show, we turned off ticket transferability to ensure that our fans got in the door at the low ticket price we set for them.”

“Unfortunately, scalpers took this opportunity to defraud our fans and steal their money by selling tickets that were ineligible for transfer on scalper sites,” they continued. “The presenters of the concert directed that these tickets be made available only to fans and that they be strictly nontransferable. This was messaged from the beginning with the announcement of the performance and throughout the sales process.”

Ticketmaster also shared in a statement: “Unfortunately, bad actors took advantage of the situation and posted screen shots of tickets that were not valid for entry onto the secondary market. We always recommend purchasing tickets from the official source.”

As Spin reports, StubHub, Vivid Seats and SeatGeek are denying responsibility for the incident and offering refunds to those affected.