Noticeboard

Dates For Your Diary

The Surgery will be CLOSED from 12noon for staff Training on the following dates:-

Wednesday 17 January 2018

Wednesday 16 May 2018

Wednesday 4 July 2018

Wednesday 19 September 2018

Wednesday 7 November 2018

Wednesday 30 January 2019

Wednesday 20 March 2019

Meningococcal vaccination - 2017 school leavers

Teenagers born between 01/09/1998 - 31/08/1999 (2017 school leavers) are now eligible for urgent catch-up with Meningococcal vaccination. If you fit in to this age group, please contact the surgery and book an appointment with the practice nurse.

Text Messages

In an effort to make better use of our texting service, we would like to communicate with you when necessary by Text Message. If you prefer not to be contacted in this way. please let us know.

Appointments

The Appointments telephone lines open at 7:30am each weekday morning and close at 18:30pm.

We offer an advanced access appointment system that means you can be sure of getting an appointment with a doctor within 24 hours of your request.

You are welcome to see any one of our doctors although for continuity of care we do encourage you to see the same doctor for the same ongoing complaint. However, it may not always be possible for you to see your preferred doctor and we therefore encourage patients to build a relationship with a second doctor as well.

Each appointment is for one patient with one medical problem only. Please make a separate appointment for each member of your family or if you have more than one medical problem.

If you feel your condition is medically urgent you will be seen on the same day, although not always with the doctor of your choice and it may be necessary to wait.

Some of our GPs consult in consulting rooms on the first floor at Wilson Street. If you cannot manage to climb the stairs, please mention this to the receptionist when you book your appointment so that we can make arrangements for the GP to consult in a downstairs consulting room.

Online Appointments

If you have registered with us for access to online appointments, you can book a Doctors appointment through our online system up to 14 days in advance at either Wilson Street or Taddington Road surgery.

We also have online Nurse appointments for Flu Injections, Blood Pressure monitoring and Smear taking. Please take care to use the booking system correctly for these matters.

If you book an online appointment and require additional services (e.g. a double appointment, an Interpreter or a 'downstairs' room), please telephone the surgery and let us know as soon s possible so we can make appropriate arrangements.

Doctors Availability

Please click on the following link to view Doctor's consulting days at Wilson Street and Taddington Road surgeries. This is effective from 1/4/2017.

Wilson Street

The surgery doors are opened at 7.30am to allow you to call in and make an appointment.

We close at 6.30pm Monday to Friday. Please note there are no routine doctors appointments on a Wednesday afternoon, however, the surgery remains open for other clinics (nurse, minor surgery etc.) and for collection of repeat prescriptions.

Extended Hours Surgeries

Appointments between 7.00am and 8.00am weekdays will be available as pre-bookable up to 14 days in advance. This service is for the convenience of all our patients. GPs will alternate each day and so it may not always be possible to see the doctor of your choice for these appointments.

How the Wilson Street Appointment System works

To make an appointment you can call into reception in person, telephone us on our Appointments Line 01332 332628 or book Online using the Internet.

In order to set patients up to allow you to use our online appointment booking and prescription request service, please download the attached form, complete the details and hand it in to the receptionist who will then arrange your user name and password. Please also provide Identification confirming your name and address.

Surgeries are held mornings, lunchtimes and afternoons, Monday - Friday (except on a wednesday afternoon when is is emergencies only)

Pre-bookable appointments with a named doctor are available to book 14 days in advance. These can be booked by telephone (01332 332628) at the Reception Desk or online (see above for details of how to regsiter for this service).

"On the Day" appointments are available to book from 7.30am on the day by telephone or at the Front Desk. (This is the time that all the "On the Day" appointments for both morning and afternoon, are released. The earlier you ring, the more choice of appointment times and doctors you will have.)

If you ring before 10.00am you will be offered an available routine morning or afternoon appointment. Once all the "On the Day" appointments have been booked, you will be advised of this and you may be offered a pre-bookable appointment for another day or asked to ring back the following day.

If it is URGENT that you are seen on the day, please inform the receptionist as there are some appointments specifically reserved for clinical emergencies. If however the Doctor considers your problem is not a clinical emergency, then the Doctor may ask you to rebook for another day/time.

If you ring after 10.00am for a routine "on the Day" appointment you may find that there are none available and you will be asked to pre-book or ring the following day. However we guarantee to offer you an appointment on the day if it is a medical emergency.

If you wish to see a particular doctor (and we do encourage you to stick to the same doctor for the same problem) we will book you in with your chosen doctor unless they are not consulting that day or their surgery has already been filled. It is therefore also advisable to build a relationship with a second doctor to avoid disappointment.

If you feel your condition is medically urgent you will be seen on the same day, although not always by the doctor of your choice and it may be necessary to wait.

Patient Self Check-In screen

We have introduced a self check-in screen at Wilson Street Surgery to allow patients to let us know that they have arrived for their appointment. We hope this will alleviate the need for you to queue at reception simply to let us know you have arrived. We will make a member of the reception team available to show you how to use the screen which is very simple to operate.

Non attendance/Lateness

If you are unable to attend your booked appointment, please let us know in advance so we can offer the appointment to someone else.

If you are late for your appointment, you may be asked to re-book another appointment or you may have to sit and wait until the end of surgery before you are able to be seen. Patients who arrive after you but who are on time for their appointment, will be given precedence.

Lunchtime Surgeries

We have introduced lunchtime surgeries at Wilson Street Surgery with a GP consulting on a rotational basis from 11:00am until 1:00pm each weekday. Some of these appointments are available to pre-book up to 14 days in advance either by telephone, online or by visiting the practice.

How the Taddington Road Surgery Appointment System Works

Appointment lines (01332 674355) are available:

Monday : 8.00am to 12 noon and 2.30pm to 5.15pm.

Tuesday to Friday: 8.00am to 12noon

The doors are open until 12 noon. These times may vary slightly according to the doctor you are seeing. This is a branch surgery for the convenience of patients living in Chaddesden and Oakwood who wish to be seen in the mornings.

Pre-bookable appointments are available to book 14 days in advance. these can be booked by telephone (01332 674355), at the Reception Desk or Online.

"On the Day" appointments at Taddington Road Surgery are available from 8.00am on the day by telephone or at the Front Desk. (This is the time that all the "On the Day" appointments for both morning and Monday afternoon, are released. The earlier you ring, the more choice of appointment times you will have.)

If you ring before 10.00am you will be offered an available routine morning or afternoon (on Mondays) appointment. Once all the "On the Day" appointments have been booked, you will be advised of this and you may be offered a pre-bookable appointment for another day or asked to ring back the following day.

If it is URGENT that you are seen on the day, please inform the receptionist as there are some appointments specifically reserved for clinical emergencies. If however the Doctor considers your problem is not a clinical emergency, then the Doctor may ask you to rebook for another day/time.

If you ring after 10.00am for a routine "on the Day" appointment you may find that there are none available and you will be asked to pre-book or ring the following day. However we guarantee to offer you an appointment on the day if it is a medical emergency.

If you wish to see a particular doctor (and we do encourage you to stick to the same doctor for the same problem) we will book you in with your chosen doctor unless they are not consulting that day or their surgery has already been filled. It is therefore also advisable to build a relationship with a second doctor to avoid disappointment.

If you feel your condition is medically urgent you will be seen on the same day, although not always by the doctor of your choice and it may be necessary to wait.

Improving access to appointments at Taddington Road

2 GPs are available for consultations at Taddington Road each weekday morning and Monday afternoons. The usual booking arrangements apply.

Online Registration Form

Please download the Online Registration form, complete and hand in to a receptionist so we can set you up with your User name and Password. Please also provide some identification with your name and address on.

Home Visits

Home visits are only for those who are housebound or too ill to come to surgery. Children who are feeling poorly can safely be brought to the surgery where they can be more fully assessed on our well-equipped premises.

If possible please try to telephone before 10:15 am if you require a home visit. You will be asked to give a brief description of the problem. This will give the GP time to look through the visit requests and prioritize each one.

A doctor may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a GP or nurse, or indeed arrange a hospital attendance.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

To ask about Home Visits please contact us on our dedicated Home Visits line 01332 344366

Car Parking

Car parking is only made available to doctors, staff and patients who are visiting the surgery.

The number of spaces in the car park is limited.

Please try to park within the white marked area.

Please do not block the access to the entrance of the building as this is reserved for ambulances only.

There are two clearly marked disabled parking spaces for use by blue badge holders only. Please remember to display your badge whilst parking.

If the car park is full, please find a car parking space on the street outside the surgery.

This is a private car park and parking is therefore at your own risk. The partners regret they can accept no responsibility for injury, loss or damage occurring on the premises, however this is caused.

If you are visiting the Pharmacy on Wilson Street, please use their car park.

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

Disabled Access

If you need assistance when entering the surgery, please press the bell outside and a member of staff will come to assist you.

Both surgeries have access and toilet facilities for disabled people.

I f you are unable to climb stairs, you should make this known to the receptionist when booking your appointment. We will then arrange for your doctor to see you in a downstairs consulting room.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required. The chaperone may be a family member or friend, but on occasions a formal chaperone may be preferred. Patients are advised to ask for a chaperone if required, at the time of booking an appointment.