Add weight to presentations and pitches by understanding the future growth prospects of the India bpo services market with five year forecasts

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Reasons To Buy

What was the size of the India bpo services market by value in 2015?

What will be the size of the India bpo services market in 2020?

What factors are affecting the strength of competition in the India bpo services market?

How has the market performed over the last five years?

What are the main segments that make up India's bpo services market?

Key Highlights

BPO services include the outsourcing of business-related processes to third-party organisations. The services include the outsourcing of functions such as customer relationship management, finance and accounting, human resources, procurement, and vertical-specific processes. Any currency conversions used in the creation of this report have been calculated using constant 2015 annual average exchange rates.

The Indian BPO services market had total revenues of $2.7bn in 2015, representing a compound annual growth rate (CAGR) of 25.7% between 2011 and 2015.

The CRM BPO segment was the market's most lucrative in 2015, with total revenues of $0.8bn, equivalent to 28.4% of the market's overall value.

The Asia Pacific BPO market is still perceived as relatively underdeveloped and under exploited generally. The Indian BPO market is, together with China, leading the Asia-Pacific market. The biggest drivers for the BPO market growth are technology infusion, scalability, quality, best-of-breed process and improved service levels.