Xoom Review + Feedback & Discussion

How is the price of the products/service offered compared to the competition? (10 = cheapest found, 5 = average) - 1 person rated the prices offered by the store a score of 4.03
How long did it take for you to get a reply from customer service? - 27 hours on average experienced by 1 person
hour(s)

No more Western union for me since 1.5 years ago. $22 is the minimum fee, it changes depending on the season. Xoom changes also but I have the money sent in US dollars this way they don't take through the exchange rate. Western Union and Xoom will take through the exchange rate. Western union takes MORE by giving you a even lower exchange rate. Plus western unions up front fee always take MORE than xoom fee and exchange combined. Big difference! Usually ready in 10 minutes.

People should be warned and know about the scam that Xoom is engaged with. Scamming people into believing their money will be sent in 24 hours, getting all their cr card data and such...then when you go to track the status you see that the transaction is cancelled YET still Xoom has accessed your cr card account....!! .Then the problem becomes trying to get back the money from them which they will eventually do after for 4-5 days or two weeks before giving it back!! If it's an emergency you don't get to use your money and Xoom puts a HOLD on it saying the transaction has been cancelled.

There are SOOOOoo. So so so many links of people that has been burned. That's really bad Karma for them and frustrating to say the least for us. Not to mention the horrible long wait for customer mal service. We should not use this company and warn all others against it.

This is the best way to send money to the Philippines. I do it from my laptop each time. As soon as I am done, I call the Philippines to pick it up anytime from SM, Banco de Oro and even Lhuillier that opens very early until way late at night. How can sending money to the Philppines be any better.... This beats sending money thru PNB branches that usually takes a while because of a long line. Xoom is it... I am just a very satisfied customer.

I have had grand results in past with using XOOM unlike Western Union who will not accept cell phone as home phone and make user go to office all the time for necessities. XOOM is always there with friendly and courteous staff manning the help lines. I would recommend it to friends.

they suck, you can use pay pal any more and you have to have a American bank account or American credit card. and lowest amount you can send is 50 dollars. They must be losing business because they lost mine.

Besides charging you to send money, Xoom dips into the exchanged rate, taking your money that way also, they give you a lower exchange rate than other company's like western union, or what the exchange rate really is, so is Xoom really cheaper to use?

Xoom isn't necessarily a scam, but they have the worst customer service ever.

After canceling two transactions of mine it was a complete runaround to find out why. I still don't actually have an answer on that.

Meanwhile, they asked for verification paperwork- two IDs and two proof of address- which I sent. No response. I have emailed ten times now and the most I get back is "Your transaction has been cancelled. Your money will be refunded."

It HAS been refunded, but I have no indication as to why the transactions were canceled or how to get my account verified to be able to use it again.

I guess I'll go use iKoomba... darn it, I liked the withdraw-from-paypal option with Xoom!

They just seem completely uninterested in gaining or keeping a customer who would be sending money fairly frequently overseas, I guess.

I have used Xoom in the past to transfer money to Australia because you can use it online - If I do it through my Bank I have to physically go into the bank and fill-out a wire transfer.(what is it about US banks - if I transfer from Australia to the US, its much simpler and can be done online through my bank)

The first few times I used it it was Ok, but the time to deposit became increasingly long, and I had to follow-up with customer service to get some action. So I havent used it since last year.

Two weeks ago I found the need to use Xoom for an online transfer from my US bank account. That was on Oct 10, and it still hasnt been deposited. I contacted Consumer Service and was told - 3 times so far- that the transfer is now completed - and 3 times it hasnt been.

I'm not sure if its a scam, or they have bad processes, but I'd be very careful about using them again.

I've been using Xoom for a few months now. I'm happy for the first time i've used it. It's cheap but if you send larger amount the fee is more expensive than in western union. In western union if you've earned points you can use it as discount for the transaction fee or you can use it free of charge. I'll still use xoom because it is cheap if you send smaller amount. In case of emergency especially at night you can send it right away. Just log on to Xoom.com

I hope they will issue more coupon codes that we can use as a discount for transaction fee.

I have used xoom.com for a few transactions to Australia. It has been nothing but pure and simply businesslike. I sincerely appreciate that xoom did call me to confirm and to verify my transaction. I did have to call twice to verify and I am perfectly happy with that as security was very nice. The money transfer went a few days later without any problem.

I have recently used Xoom services, low fee and decent exchange rate to any other online service. moneygram will give you a few more cent on the dollar at the time of the exchange but their fees are bit higher. Using paypal will cost you more and the exchange rate is one of the lowest plus any money transfer paypal to bank account or check will take at least a couple of day to say the least if you dont have a paypal debit card to withdraw the money, western union and moneygram are the fastest service but considerably more expensive, xoom will take couple hours but cheaper and safe. No comments on their customer service.

i did just get nailed by a bait and switch, they listed the fee for sending, (and in the calculating fee part as well), as $3.50, (ive been using xoom for many years as well, with only a few problems), but this time, they change the fee to $5.99 at the last page, assuming that you dont notice i guess... i emailed them asking about the tactic, and their only response was, (the fee only increases 1-2$).. well, the fee actually increases $2.49, and they wouldnt address the charge of bait and switch..just kept saying it was "still" one of the cheapest ways to send money. That may be true, but their deceptive tactics arent appreciated!

I don't know what Ed's problem is, but I have been using Xoom for 1 year and a half sending money to the Philippines and it has always gone through without a hitch...quickly..the money usually their within a half hour. I HIGHLY recommend Xoom!!! I had previously used Western Union which was o.k. but their fees were WAY highter. You can use Xoom with confidence. I AM paying with my bank checking account so that may be faster, I don't know. I have also used PayPal before without a problem, and still fast. NO bait and switch in my experiences.

THIS COMPNAY USES BAIT AND SWITCH TACTICS PLUS DELAYS PAYMENTS. AND ALSO WILL STILL TAKE MONEY OUT OF YOUR ACCOUNT EVEN IF YOU CANCEL A TRANSFER AND CLOSE YOUR ACCOUNT. THESE PEOPLE ARE NOTHING LESS THAN SCAM ARTIST HOLDING ON TO YOUR MONEY FOR A PERIOD TO GET INTEREST OFF IT.

BAIT AND SWITCH, PROMISE A TRANSFER IN MINUTES BUT AT THE END OF THE TRANSACTION THEN STATE 4 OR 5 DAYS.

DO NOT GIVE THESES PEOPLE ACCESS TO YOUR CREDIT CARDS OR CHECKING ACCOUNT.

It's a SCAM!!!! definitely. I used the promo for first time use and when I send money it takes like 3 days for them to respond, they send an email it was canceled for no reason. They told me its my bank, but I called my bank and it says it did not see any attempt to deduct the amount. And when I told them they can not give me a free service again because I used it in my first attempt. So beware of this scam and to be sure I used a Western Union, it is safer and money got in a day.

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