File a Complaint

File a Complaint

If you would like to lodge a complaint you should download the form , fill it in, and post it to the address provided below. Alternatively, the completed form should be scanned and sent to the email address below or submitted at the reception of the Office of the Registrar of Insurance and Retirement Funds. or Faxed to 24047930

NB* please note that all 'complainants' who submitt 'complaints' to the Office of the Registrar Insurance and Retirement Funds must be a 'complainant' and a 'complaint' defined under section 1 of the Insurance Act 2005 and section 1 of Retirement Funds Act 2005.

Write us a message

Find Us

Shortcut links

Our mission

The Authority’s mission is to regulate, supervise the activities of all non-bank financial services providers in Swaziland in terms of the Financial Services Regulatory Authority Act, 2010

Our Vision

“To be the leading financial services regulatory authority in the SADC region adhering to international best practice whilst contributing towards stakeholder confidence and economic growth in Swaziland.