When I start my computer, I get a small window that says there

Customer Question

When I start my computer, I get a small window that says there is a fault in a script mode. At the bottom of the window are the options to run or cancel.Is it possible to prevent this message or better still cure the script problem ?My system is Windows 7.

Hello and welcome to Just Answer. My name isXXXXX will be happy to assist you today.---Hello sir/madam, are you currently using the computer in question now?

JACUSTOMER-o5masihv- says:8/16/13 12:10 AMYesXXXXX XXXXXnell says:8/16/13 12:10 AMcan you restart your computer in safe mode (f8)8/16/13 12:10 AMdo you know how ?JACUSTOMER-o5masihv- says:8/16/13 12:10 AMNo !XXXXX XXXXXnell says:8/16/13 12:10 AMcan you restart your computer and tap the f8 key repeatedly8/16/13 12:11 AMyou will see the startup options. can you select the safe mode8/16/13 12:11 AMyour computer will start in safe modeJACUSTOMER-o5masihv- says:8/16/13 12:11 AMYesXXXXX XXXXXnell says:8/16/13 12:11 AMcan you check if you receive that same error message when you start your computer in safe mode8/16/13 12:11 AMi will be here waitingJACUSTOMER-o5masihv- says:8/16/13 12:12 AMWill I loose this connection by doing this?XXXXX XXXXXnell says:8/16/13 12:12 AMyes, but when you come back, if you open this page, we will be able to continue (i will be here waiting for you)JACUSTOMER-o5masihv- says:8/16/13 12:12 AMThanksXXXXX XXXXXnell says:8/16/13 12:12 AMhttps://www.youtube.com/watch?v=TyIEerjoDWk8/16/13 12:13 AMhttps://www.youtube.com/watch?v=TyIEerjoDWk8/16/13 12:13 AM(shows how you tap the f8 key when you start your computer)

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