COMPANY POLICY

PRICE:

Prices are subject to change without notice.

PRIVACY POLICY:

We will not share any information you provide us. We may e-mail you with information in which we think you would be interested.

We do not sell, forward, submit or provide any customer, personal or credit information to a third party. We will not send spam e-mails of any kind nor do we submit your e-mail address to a third party or any other source or organization. We may send e-mails to our customers announcing new products or specials.

TERMS:

Payments due 30 days from invoice date. Past due accounts will be place on hold basis until current. An additional late payment service charge of 1-1/2% per month, 15% annually will be charged on all invoices outstanding over 30 days from invoice date.

SHIPPING:

Standard design orders are typically shipped within 4 to 6 weeks with the exception of Special or Customized Orders. Some products may require additional time to complete. You will be advised of the estimated lead time on your quote or order confirmation.

For shipping, customers may select FedEx or UPS. If you have special rates we can ship on your account number. We can drop ship to any of your clients in the US, US territories and Canada.

BILLING and TAXES:

Invoices are rendered at the time an order, or partial order, is shipped. If you have placed a multi-product order, we will ship and bill the items as they are completed unless you specify “Ship Complete.”

We do not charge Sales Tax to any customer with a resale number on file with us.

RETURN POLICY:

Returns and cancellations are NOT ALLOWED on Custom Designs and Hand Painted orders.

Undecorated Sinks can not be returned without written authorization of Atlantis Porcelain Art, Corp. and a 25% RESTOCKING FEE will be charge plus shipping. Claim for damage must be filed by the customer within 10 days receipt. Merchandise must be returned in its original condition and packaging. Please e-mail or fax us for an RGA (Return Goods Authorization Number) before returning any merchandise – this number must be clearly marked on the outside of the carton or it will be refused. E-mail your return request to info@atlantisporcelainsink.com.

IMPORTANT: Items must be returned no later than 10 days after you have received them. No returns will be accepted nor credits issued without RGA #. All authorized returns must have the RGA # clearly posted on the outside of the carton. No exceptions allowed on the above terms.

WARRANTY:

All Atlantis Porcelain Art products are warranted against any defect in materials and workmanship for one year after the invoice date. Gold and/or Platinum finishes are not warranted.

WEB STORE CUSTOMERS:

"We suggest a minimum limit for web advertised prices of 15% off from our published list prices.

Any and all of our products may be displayed on your website. There is no minimum number of images to qualify as an Atlantis Porcelain Art Dealer. You can make a link to our complete website or any part thereof".