Flyte FAQs

General

What is Flyte? Flyte is half scooter, half suitcase hybrid. Pull out the stem and you’ve got yourself a wheeled case. Fold out the deck and you’ve got a scooter. Put it all away and you’ve got a piece of luggage that can easily be stowed away.

Is my child old enough for Flyte? The Midi Flyte is currently available which is ideal for travellers aged 4 – 8. The Mini Flyte, perfect for little ones aged 2+, arrived Spring 2016.

What’s the maximum weight Flyte can take? The Midi scooter itself can hold up to 110 lbs. and the Mini 44 lbs, while we recommend a maximum of 11 lbs of luggage in the cases.

Can I take my Flyte on an airplane? Flyte is the perfect travel companion – even at 30,000 feet, so we made sure it meets general hand luggage standards. If you are due to travel, please check beforehand with your airline! Still have concerns? Check out our Fit to Fly video, where we show Flyte fitting into various cabin sizes.

Online

Can I cancel my order? If you wish to cancel your order, please contact us.

Why have I not received a confirmation email? You should receive emails from us when you order your Flyte and when we ship it. If you haven’t received one, please check your ‘Spam’ or ‘Junk’ folders.

Can I get on an email list? Of course you can! We share a whole new world of special offers with our Flyte Crew, so the more the merrier. Just click here and pop your email address in the sign-up box – tada!

Customer Service

How long will my order take to be delivered?For UPS Ground, we estimate around 5 days. Please be aware that if you’re off on your travels before those times, we cannot guarantee your Flyte will arrive in time.

I’m going on vacation in two days, can my Flyte be delivered before then? Our delivery times stated above apply to all orders. Make sure you get your order in within good time before your travels to avoid disappointment!

Can I track my delivery? Yes, through your UPS tracking number.

Oh no! Something’s gone wrong, can you help? You bet we can. Get in contact and we’ll do our best to help resolve any issues.

Contact Us

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If you're in a rush, you might find your question's already been answered in our FAQ!