Re: [Burloak] Usage Based Billing Nightmare

I've sent Rosie DiManno an email. If she can't jump in for any reason, I do have some contacts at Torstar that I actually know personally and I'll call them, but I think Ms. DiManno is the right person to grab this.

In the meantime, if Steve Anderson at Open Media can run with this for even a little bit it'll be a big help. I've also made him aware.

I've sent Rosie DiManno an email. If she can't jump in for any reason, I do have some contacts at Torstar that I actually know personally and I'll call them, but I think Ms. DiManno is the right person to grab this.

I knew there was someone who wrote for the Toronto Star who loves this kind of stuff, and that's who it was. We need to get this out into the mainstream media so that regular non-technical people know just how much they can be screwed.

said by Gone:We need to get this out into the mainstream media so that regular non-technical people know just how much they can be screwed.

you are 100% right. This is the kind of story that will wake people up to the reality of what is going wrong in Canada with Internet access & UBB. For now it only affects 30/50 plans, but it's only a matter of time before they remove the caps on all of the plans, and the other providers follow.

Yeah, and it's also worth noting that there is no competition in Cogeco territory like there is in Rogers' territory and Bell has barely built in their FTTN network in many of the communities Cogeco serves, which means we have no choice but to take it up the ass, and Cogeco knows this, which is why they can get away with it - or at least they think they can.

We need to get the shit to hit the fan over this. Getting as much coverage as possible is key.

Flipped a PM to the OP for account infos for review because... we do care.

We know you guys who post here care, otherwise you wouldn't be here. That has never been called into question.

The issue is your corporate policy. It is quite clear that the people who come up with these things do not care. The only thing they care about is the bottom line and finding ways to pay for their European folly.

Please do not confuse our outrage here with outrage against you guys. Nothing could ever be further from the truth.

It needs to get out into the media regardless of whether Cogeco quickly jumps on this and fixes it. That's my concern here, I almost hope they don't fix it or put up a stink about fixing it just so that there is more noise over this.

Even if Cogeco did NOW try to remedy this situation, I would still urge taking this absurdity to the press. Because of Course Cogego would have taken this route if there wasn't the threat of public exposure.

Even if Cogeco did NOW try to remedy this situation, I would still urge taking this absurdity to the press. Because of Course Cogego would have taken this route if there wasn't the threat of public exposure.

We need to make them put the overcharge cap back on all their services, otherwise this will just happen again and again and again.

It needs to get out into the media regardless of whether Cogeco quickly jumps on this and fixes it. That's my concern here, I almost hope they don't fix it or put up a stink about fixing it just so that there is more noise over this.

True. How many has this happened to, or will happen to, who never spoke up or knew where to go for assistance with an issue like this.

Right, and I trust you won't take it personally when I advise that the OP does not provide you with his account info to fix it for him, as we need to get as much exposure on this issue first before it is corrected. We know your intentions are good, we just have a little shit to kick up over this first.

I anticipate if the account details are forwarded a large broom descends and the rug lifts.

For me, it makes no never mind how they deal with it. I'm cutting my Cogeco ASAP. My company has a stellar reputation. I can't risk being seen to be doing business with a company like this. It would be bad for my business, plain and simple.

$2500 man. That's groceries for a family of 4 for 6 months. Seriously. I can't get over this. It's bloody criminal, or should be.

I'd probably quit cogeco too after seeing this, but all I could get is 5megs.....

I can get Nexicom's ADSL2+ with no cap or throttle but I haven't been hit with an overage yet so I am still on the fence as Cogeco has a rock solid connection and my reluctance to put one penny in Bell Canada's pocket.

Welland can't get anything faster than 6Mbit as far as I can tell, and there's 50,000 people there, and that's roughly the same size as Shawinigan.

There's a small wi-fi connection company here but... I am weary as to the stability of the service. Their site doesn't look professional and shit, doesn't inspire trust. And my internet is very important to me.

But like Peterboro said, cogeco hasn't screwed me over yet, although I do get horror stories every so often from friends around.