WebShop Help Guide

Here at Mustang maniac we are committed to the right parts for the right cars/people. To ensure our high level of service continues we need your help.

Our telephone lines have been ringing of the hook with questions, which at times, has prevented us from shipping orders and stocking the shelves with exciting new lines. Most of these could arguably have be solved online, so, how can you help us, or, more importantly, help us to help you?

Our most common questions are around stock levels, part fitment (if this is the correct part for the car) and overseas shipping costs.

The first is easy to solve:

If a part is stated as ‘Currently in stock’ in green, rest assured that part is on our shelves and ready to ship.

When looking online, if a part is marked as ‘Currently out of stock’ this means it’s either on it’s way from the states to be replenished, or, your order will prompt us ordering more from our suppliers and we will give you an arrival estimate once the order is placed.

The third stock level you may see is ‘Special Order Item’. This is reserved for more specialist items and as a result, we order these in only when requested, so, your online order will kick-start this process, and we will again give you an estimated time of arrival once your order is placed.

Overseas orders are equally as simple, in that we ask you to go through the standard ordering process, if needs be using our address/postcode to complete the order, then, once we have picked, packed and most importantly weighed your complete order, we will contact you with a balance price for the shipping. Don’t panic, until your order has left our building, you can always cancel it with no charge, so don’t fret over not knowing the postage price first.

You are also welcome to arrange your own courier, though we ask you send an email requesting this as soon as your order is placed: adam@mustangmaniac.co.uk with the subject: Request to Collect.

Lastly, part fitment. This is always a tricky one, as over the phone technical support can be challenging at the best of times. As a result, we ask you to trust our model year/descriptions online, but, that if you do still have questions, that they be emailed to: adam@mustangmaniac.co.uk containing as much information as you can, and where possible photos (a picture does tell a 1000 words) so we can best advice the part you need. This communication will be in the form of part numbers, which you can use to search our online store, and complete your order online.

Having a web shop means we are ‘open’ 24hours a day, 7days a week, 365days a year, saying this, our shipping is Mon-Fri, with orders completed before 11:30am being sent out ‘Same Day’, not bad for a ‘small parts distributor’ from the UK.

Using email is the best method for general contact too, allowing us to give you a thorough answer to your question and even provide links for what you’re looking for online. This also includes the progress of your order, online order returns and service/restoration requests.

Mustang Maniac isn’t some huge corporation interested in only taking your money, we are a family run business who care about you and your Mustang. We hope our reputation of stocking only the finest Mustang parts and Accessories precedes us, so, your feedback is always gratefully received. Find us on FaceBookand keep up to date with our weekly Blog.

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“Adam is the UK’s leading Mustang Expert, highly recommended by the club and work out of a Mustang Disneyland with piles of spares, lines of parts cars, and treasures….”
Quentin Willson – Classic Car Magazine June 2015.

“Adam and the team, with a very special mention to Al, have had my car for a few weeks to carry out its annual inspection, MOT and to fix some jobs they had discussed with me last year. Having just collected it from them today (Fri 07/08/2015), it runs better now than it ever has thanks to the care, attention to detail and ‘other magic’ they know. As usual the whole process has been completely painless – it’s a great feeling to know that the people looking after my old car think as much of it as I do…so I have absolutely no worries leaving it in their capable hands. This time they completed all the jobs on my list as well as rectifying a few more that I never realised were an issue, thus saving me from future trouble. I would strongly recommend Adam and the Mustang Maniac team to anyone wanting proper experts to look after all their Mustang needs….then you can simply leave them to it in the knowledge they will always do what’s best for these lovely old cars”
GW – retired Ford Motor Company Director
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“Mustang Maniac are the font of all knowledge. Adam is always there with advice and parts I need. My one stop Mustang shop. The standard of workmanship from his team is unmatched in the trade”. 101% recommended.
http://onemanandhismustang.com
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‘Adam and his team cannot be more helpful, not only do they do what you ask to be done, they go be-yond and actually replace/repair or correct things that you would never know should be done. Always lend and ear, and get you out of tricky situations…I wouldn’t take my classic mustang anywhere else”!
Lance Barrington.
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“Wow! As soon as I arrived at Mustang Maniac I knew I my car was in the right place. The service was so efficient, professional and boy do Adam & the Team know their stuff! I couldn’t recommend a company more highly. I even drove away with a tear in my eye – and this time it wasn’t the exhaust fumes!”
Liv Davidson
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“Chaps, what a difference, a lovely drive back home and even floored it for a while which chucked 40 odd years of leaves and crap out of the vents. Great fun at last!
Thanks again for all your time and attention spent on the car you guys have done an amazing job.
Cheers.”
Jon O’Leary

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“The work that you guys at Mustang Maniacs have done on the car was phenomenal – differences you have made since you got it and did a couple of days work, Pulls and accelerates noticeably better – absolutely beautifully and even sounds better. The brakes also seem to work so much better and it handles and steers so so much better in the bends and straight – no more steering wobble or unnoticeable !!! Petrol consumption is also so much better – really very noticeable indeed.”

Adam Dabrowski.

“First of all thank you for your hospitality and the rubber aerial seal and the keyring. The drive home was an absolute pleasure. I enjoyed driving the car before, now I LOVE IT. You and Alan definitely worked your magic on the Stang. You have transformed it from a good car to a great car. I will be your life long loyal customer.”

Mitch Rustem

“Just a brief email to say thanks that I was made welcome on arrival and the effort for taking the time to show me around the workshop and meeting with the mechanic (Alan I think) who ran through the work and set up he carried out on my car, this felt a very personnel service indeed. This is testament to your knowledge and love of Mustangs and how you operate your business.

My Mustang felt so much more driveable with all the little tweaks done. The brakes felt so much sharper, I didn’t have to apply the regular 120lb of pressure to stop. The steering was much more tighter, it held the line on the motorway with no shaking at speed. The handling has improved threefold and actually goes where you steer now. I didn’t realise how poorly she handled until Mustang Maniac put it right. All the cosmetically components and upgrades have given me a huge smile. Absolutely love it.

Thanks again for making my Mustang a good drivable car. I will be back for the next upgrades and advice at some stage as a returning customer. A very happy Mustang owner.”

Paul P.

“Mustang Maniac done some suspension work on my 1966 Fastback in went in with the usual old car problems lots of noises and bangs and worsted of all lots of body roll, they fitted a new pair of front shocks and springs a new 1” shaw bar and they sorted some other jobs that needed doing, the car now looks great with its new shocks and springs and it is sitting right but best of all it’s driving like a completely different car to how it went in I’m really pleased with their service”