What is a ‘cashless’ toll road?In some states, there are cashless roads where there is no option to pay cash in a traditional tollbooth. The license plate of vehicles without a registered toll pass is captured by camera and the rental company is billed for the toll. As per the terms of the rental contract, these toll charges, plus an administrative fee per event, is billed to the credit card on file.

What is PlatePass, and why do I need this option?The PlatePass service is an electronic prepaid toll pass purchased at the rental counter. It offers worry-free, convenient 24-hour unlimited access to tollways, including express lanes and those converting to a cashless operation. Click Here to learn more about the PlatePass option.

I received a letter in the mail about a toll charge applied to my account. I thought that the rental car company paid for the tolls?Only the PlatePass toll service, when accepted at the counter, will allow for the prepayment of tolls where available. Otherwise, it is the responsibility of the renter to pay for toll and citation events during the rental; when the rental company, as vehicle owner, is notified of an unpaid event, the amount of the charge, plus penalties and administrative costs are applied to the card on record.

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