Happy Customers

Life Storage in Chicago, IL (4.7 out of 5) based on 361 ratings
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"An excellent experience. Thank you."

Rating: (5.0 out of 5)

Peter - Chicago, ILOctober 23, 2016

"I wish I remembered names, but the two staff members I worked with were great. I've worked in customer service related roles for many years, and I'd hire either of these two in a heart beat. Both always showed genuine concern and willingness to help. I would still be renting a unit from Bob's if I needed the extra space, and I certainly intend to do so in the future if I require it. Thank you very much!"

Rating: (5.0 out of 5)

James - Chicago, ILOctober 23, 2016

"Met expectations with great, efficient service and storage spaces as described."

Rating: (5.0 out of 5)

Peter - Chicago, ILOctober 6, 2016

"I am very pleased with the overall store and the workers are very helpful. The store is always clean."

Rating: (5.0 out of 5)

Ebonee - Chicago, ILJuly 28, 2016

"Your staff are exceptional"

Rating: (5.0 out of 5)

Adriano - Chicago, ILJuly 23, 2016

"Tracy was fantastic. She's a real asset to your operation. I'm a customer experience expert and so I watch with a very critical eye how operations works and people represent the brand. Tracy is an exceptional brand ambassador. Even when there was a hitch with the deposit your staff promptly followed up and made sure that corporate was on top of the solution. 5 stars all the way. ;)"

Rating: (5.0 out of 5)

Pamela - Lone Tree, COJune 23, 2016

"The security, cleanliness, size of spaces were all beyond my expectations. The value is excellent. The young lady who greeted me, Tracy was a dear to work with. When I arrived for my appointment she called me by name which I definitely took notice to. The space sizes and rental prices I felt were reasonable. I was renting a U Haul truck and asked about their storage spaces and found they were about 25% higher than you. Way To Go!!!"

"i've been working with Zaul the manager since before Uncle Bobs [Life Storage] bought the place and it was a previous company - he has been great the entire time.
very attentive and he seems to be pretty busy as well"

Rating: (5.0 out of 5)

Mark - Chicago, ILFebruary 29, 2016

"Lock is expensive and not used elsewhere Why can't I sell it back to you at maybe 1/2 price when I leave?
i sell it back to you
"

Rating: (5.0 out of 5)

Gerarld - Chicago, ILFebruary 26, 2016

"I had the difficult task of moving out of my home for 1-month while repairs were made, then moved everything back upon completion.
I can say, the easiest and most pleasant part of this process was the storage of all my belongings at Uncle Bob's [Life Storage] Storage. Both Zaul and Tracy demonstrated professionalism, kindness, and a very high level of customer service. They were juggling multiple customers and pulled in a lot of directions, yet they took the time to find the perfect size unit and explain the rental process in great detail. Zaul missed lunch the day I initially rented the storage unit, and stayed late another night when I needed to extend my use of the storage unit. Simply put, Zaul and Tracy are stellar employees and work hard to provide remarkable service, always with grace and professionalism.
"

Rating: (5.0 out of 5)

Braden - Chicago, ILJanuary 20, 2016

"Very professional. Highly satisfactory service."

Rating: (5.0 out of 5)

Jacobi - Chicago, ILNovember 29, 2015

"My experience was great! From the moment I made the appointment on the phone until I was shown (twice!) how to use the keypad and walked away to begin storing, I was warmly and professionally treated."

Rating: (5.0 out of 5)

Craig - Chicago, ILNovember 24, 2015

"Keep up the great Work "

Rating: (5.0 out of 5)

Linda - La Jolla, CANovember 6, 2015

"I am very satisfied with the overall service and maintenance of the facility. The bathroom should open and functioning at all times. I've been a couple of times after office hours and found out the bathroom was locked. Not everybody can hold it on for a long time, when one has a medical reason to use the bathroom when needed. That means, urgently."

Rating: (4.7 out of 5)

Carlos - Chicago, ILOctober 27, 2015

"I've never rented astorage space previously so I was open to working with your associate. I was pleased."

Rating: (4.8 out of 5)

James - Chicago, ILOctober 19, 2015

"Tracy at the Broadway location is definitely an asset to the organization. Always a pleasure to see and speak to her. "

Rating: (5.0 out of 5)

Dale - Chicago, ILSeptember 30, 2015

"thanks"

Rating: (4.7 out of 5)

David Abram - Chicago, ILAugust 28, 2015

"Everyone at Uncle Bob's [Life Storage] was extremely helpful during a stressful move! When my move in date was delayed, the staff was accommodating and available to help me extend my stay at Uncle Bob's [Life Storage]. "

Rating: (5.0 out of 5)

Catherine - Harsens Island, MIAugust 26, 2015

"Uncle Bob's [Life Storage] really makes an effort to ensure a quality experience for its customers. This is a refreshing surprise and key differentiator vs. other storage facilities."

Rating: (5.0 out of 5)

John - Chicago, ILAugust 8, 2015

"Zaul the property manager at my facility location is the best in the business and the utmost professional!
Any and every company would want to employ him in a heartbeat!"

Rating: (5.0 out of 5)

Evelyn - Chicago, ILJuly 28, 2015

"You did"

Rating: (4.7 out of 5)

Alexandra - San Diego, CAJuly 19, 2015

"The team at the 818 facility is always professional, courteous and helpful in every capacity. Am so pleased I have 2 storage lockers at this facility. Plus the space is immaculate and I feel safe going at all hours."

Rating: (5.0 out of 5)

Sandra - Chicago, ILJuly 16, 2015

"Tracy and Zaul are the reasons I have recommended my brother and several friends to use your storage company. They have always been very helpful and makes things very easy to understand for my wife who is from Japan. They are great representatives of your company."

Rating: (5.0 out of 5)

David - Chicago, ILJuly 3, 2015

"A great place to store items."

Rating: (4.2 out of 5)

Michael - Chicago, ILJune 27, 2015

"Very expensive compared with competition."

Rating: (4.2 out of 5)

Oseas - Chicago, ILJune 26, 2015

"Your questions covered most all of the areas."

Rating: (5.0 out of 5)

Ken - Chicago, ILJune 26, 2015

"The people in the office were very helpful, professional and friendly. I was one of three customers who arrived around the same time; but they managed to make all of us feel important and that our needs were met."

Rating: (5.0 out of 5)

Sarah - Chicago, ILJune 26, 2015

"I left because I am moving out of the city, I will be back when I return to Chicago. "

Rating: (4.9 out of 5)

Judith - Chicago, ILJune 23, 2015

"Both associates I dealt with were friendly, efficient and knowledgeable. The facility was surprisingly easy to access for a site within a large city. The size of unit recommended for our needs was accurate without wasting space. The security set up was effective, reassuring and easy to utilize. The hours of access were very reasonable. The availability of on-line account was convenient and helpful. Overall experience was very positive."

Rating: (5.0 out of 5)

Kathleen - Harrison, OHJune 2, 2015

"I'm very pleased with the location and cleanliness of the storage facility "

Rating: (5.0 out of 5)

Eugene - Chicago, ILMay 27, 2015

"This is the cleanest, brightest, least scary storage facility I have ever been to! Tracy is amazing!M"

Rating: (5.0 out of 5)

Amy - Chicago, ILApril 28, 2015

"I am quite pleased with my storage rental at Uncle Bob's [Life Storage] so far.
The associate who walked me through the rental proces was very friendly and competent.
The quality and smell of your storage boxes could be improved."

Rating: (4.0 out of 5)

Nikka - Chicago, ILApril 22, 2015

"Zaul and Tracy are absolutely wonderful. They go out of their way to give me the best service, and they are so friendly and helpful. It's great to know that I'll always be met with smiles when I visit Uncle Bob's [Life Storage]. I cannot say enough good things about them. Thank you!"

Rating: (5.0 out of 5)

Samantha - Chicago, ILMarch 29, 2015

"I like your business "

Rating: (5.0 out of 5)

Victor - Chicago, ILMarch 27, 2015

"I had only a limited time frame to complete my paperwork and I was out of the office in no time flat! I've been a customer at Uncle Bob's [Life Storage] before so I had my lock and knew the "drill" but I was treated with great respect and the time frame I requested was met.
THANK YOU!"

Rating: (5.0 out of 5)

Peggy - Chicago, ILMarch 27, 2015

"Zaul is the best..! Accommodating, friendly and very helpful"

Rating: (5.0 out of 5)

Miguel - Chicago, ILMarch 23, 2015

"Great experience from start to finish, associates unfailingly personable absolutely every time I am on site. Thanks! "

Rating: (5.0 out of 5)

Steve - Chicago, ILJanuary 30, 2015

"Great job"

Rating: (5.0 out of 5)

Nick - Aurora, ILJanuary 27, 2015

"Friendly service very comfortable "

Rating: (5.0 out of 5)

Martin - Evanston, ILJanuary 8, 2015

"This storage facility is obviously very clean and well maintained with excellent security and a helpful and professional staff. If you are a Loyola student looking for storage...you are done. don't waste your time looking any further.
These people get my five stars ***** for sure. "

Rating: (5.0 out of 5)

Kim - Brecksville, OHDecember 30, 2014

"At this 818 location, I'm very much satisfied with the Store Manager and Associate Manager.
They both hold conversations with people and eager to help when ever necessary.
Many Thanks!
"

Rating: (5.0 out of 5)

Menelik - Chicago, ILNovember 30, 2014

"Everything has been very good."

Rating: (5.0 out of 5)

Shelley - Chicago, ILNovember 26, 2014

"I have worked with Zaul on several occasions and he has been extremely helpful. You've got the right guy doing the right thing."

Rating: (5.0 out of 5)

Darryn - Alexandria, VANovember 4, 2014

" Zaul was exceptional!"

Rating: (5.0 out of 5)

Ronald - Chicago, ILOctober 29, 2014

"Both associates at the 6331 N Broadway Ave location on Chicago's north side were fantastic!"

Rating: (5.0 out of 5)

Frederick - Chicago, ILOctober 28, 2014

"everything was perfect."

Rating: (4.8 out of 5)

Ashiq - Chicago, ILOctober 27, 2014

"management staff is superior"

Rating: (5.0 out of 5)

Kathleen - Chicago, ILOctober 23, 2014

"This location has the 2 best employee's (Tracy and Zaul). I would recommend this location to anybody who is interested. They are very professional and engaging. i promise people will not be disapointed if they ever came to this location because this is the best. I give it a Grade A+A+A+."

Rating: (5.0 out of 5)

Darrell - Chicago, ILOctober 14, 2014

"Yes, Zaul was extremely helpful. He explained everything so thoroughly I didn't have to ask questions afterwards. He got me the best deal that suited my needs at the time and it was a very smooth transaction. I felt like I was just having a conversation with a friend. "

Rating: (5.0 out of 5)

Germaine - Chicagoq, ILOctober 1, 2014

"I like the music."

Rating: (5.0 out of 5)

Margo - Chicago, ILAugust 27, 2014

"Great service , Tracy made renting a unit a fun experience.. And I hate renting."

Rating: (5.0 out of 5)

Zack - Chicago, ILAugust 4, 2014

"Very professional, facility clean and very user friendly."

Rating: (5.0 out of 5)

Steven - DeKalb, ILJuly 25, 2014

"The automatic lights on the second floor, where my units were that kept going off, were annoying. And, the automatic loading bay door that didn't stop and smashed my fingers is a little scary. Other than that, the storage units themselves worked out very well for my needs. "

Rating: (4.6 out of 5)

Rachel - Chicago, ILJuly 23, 2014

"I have an alert set to remind me of the monthly rental fee due- and I have an autopay setup. I would really like to receive an alert when payment is posted to my account. You already have my email address and I would find this to be far more convenient than logging on each month to verify my payment was received...and THAT is how you could exceed my expectations."

Rating: (4.0 out of 5)

Brian - Chicago, ILJuly 7, 2014

"very impressed."

Rating: (5.0 out of 5)

Mark - South Lyon, MIJune 27, 2014

"Staff always helpful and nice. I have recommended your business to others."

Rating: (5.0 out of 5)

Malika - Chicago, ILMay 30, 2014

"We wish we'd found you years ago--being able to free up space in our home was a real blessing. Our reason for leaving was simply that we have enough space in our new home for all our things.
The only detractors from an otherwise amazing experience--
1. a group of "scrappers" that seemed to be hanging out for a long time one Saturday morning didn't present the security
2. hard to find carts at times"

Rating: (5.0 out of 5)

Christopher - Chicago, ILMay 23, 2014

"This is the cleanest storage facility that I have ever sued; and the professionalism and the friendliness of the staff is terrific. Thank YOU!"

Rating: (5.0 out of 5)

Darryl - Chicago, ILMay 19, 2014

"Was much more clean thN I expected. "

Rating: (5.0 out of 5)

Laila - Chicago, ILApril 25, 2014

"Great service"

Rating: (5.0 out of 5)

Joseph - Carpetersville, ILApril 9, 2014

"Very satisfied with the storage service. No problems or complaints. They even gave me a heads up when there was a water leak the affected several storage units. Mine was not affected."

Rating: (5.0 out of 5)

La Trone - Chicago, ILApril 2, 2014

"associate was fantastic! love the building"

Rating: (5.0 out of 5)

Michele - Chicago, ILMarch 27, 2014

"I left my personal items in a storage unit for two years, and everything was exactly how I left it when I returned. I was easily able to pay my bill while out of the state, and was confident that my belongings were in a safe and reliable place."

Rating: (5.0 out of 5)

Gina - Hamden, CTMarch 23, 2014

"Customer service was top notch. Glad I decided to rent from Uncle Bob's [Life Storage]. "

Rating: (5.0 out of 5)

Victor - Chicago, ILMarch 11, 2014

"I am Very Happy with the current status of the facility that I use. "

"When the transition from my previous storage went to Uncle Bob's [Life Storage] Storage, it went very smoothly and professionally. I was very impressed!"

Rating: (5.0 out of 5)

Holly - Fayetteville, ARMarch 3, 2014

"Everytime I come into the store the employees are very nice and polite and if i need a chair or something to get my stuff i cant reach they always help. so I an glad im at Uncle Bobs [Life Storage] storage and i personaaly think your prices and sizes are more fair than public storage so please keep them as they are."

Rating: (4.7 out of 5)

Tiffany - Chicago, ILMarch 1, 2014

"Super!"

Rating: (5.0 out of 5)

Krystyna - Chicago, ILMarch 1, 2014

"Can't think of anaything, you are doing good."

Rating: (5.0 out of 5)

Jamshid - Chicago, ILMarch 1, 2014

"Nope....I'm good and happy with my storage unit"

Rating: (4.8 out of 5)

Leon - Oak Park, ILMarch 1, 2014

"Very helpful and answered all my questions!"

Rating: (5.0 out of 5)

Mary - Lombard, ILJanuary 27, 2014

"No additional comments.
Thank you for making the experience a very positive one."

Rating: (5.0 out of 5)

Mary - Dallas, TXJanuary 25, 2014

"Staff was extremely helpful and FAST because I was in a hurry! Great climate controlled space in a convenient location!"

Rating: (5.0 out of 5)

Emily - New Bloomfield, MOJanuary 22, 2014

"Your associate was spectacular. He was very friendly and answered all of our questions.
The building is really nice. It has a real charm to it and seems solidly made. The renovations are well done and the place seems nice. The security measures in the building were easy to work with while making me feel secure. The loading area and parking was very convenient.
Overall, it is the best storage place I have seen in the area. The price was very competitive also."

Rating: (5.0 out of 5)

Timothy - Evanston, ILDecember 30, 2013

"I never had any issues with the service They always had moving supplies available The only thing I would thing I felt uneasy about is when I came alone at night there was no where near enough outside lighting and there always seemed to be homeless people lingering around"

Rating: (5.0 out of 5)

Regina Sandra - Chicago, ILDecember 23, 2013

"I would just like to say, I appreciated the help over the phone when first inquiring about units and pricing. I found Uncle Bob's [Life Storage] via the internet & the gentleman on the other line was extremely helpful to find me the best deal to accommodate my situation. I'm grateful for the assistance when I really needed it."

Rating: (5.0 out of 5)

Ericka - Chicago, ILNovember 5, 2013

"I do realize how efficient this building is - My ONLY over all complaint is the Timed lights outside the storage unit- when you have limited time to load or unload items into your unit - having to walk to the end of the hall to "activate" timed lights that keep going off can be VERY frustrating "

Rating: (4.6 out of 5)

Robbie - Chicago, ILOctober 25, 2013

"Zaul and his assistant bent over backwards to help me when I had any issues. I commend them HIGHLY!!!!!
Thank You"

Rating: (5.0 out of 5)

Jocelyn - Chicago, ILOctober 23, 2013

"Great staff. Sometimes it was challenging to try and stop by to speak with the manager only to find the store was on break. Likely this is a personnel/staffing challenge. But really the customer service was above and beyond my expectations."

Rating: (5.0 out of 5)

Jacklynn - Chicago, ILOctober 23, 2013

"I needed a place to store my stuff. I picked you only on your proximity. I had no idea the place would be so clean and the service so good. Zaul is really nice and professional. I honestly have already recommended you to others. "

Rating: (5.0 out of 5)

Andrew - Chicago, ILOctober 18, 2013

"Just that we appreciated the experience and would use Uncle Bob's [Life Storage] again if needed. Thank you!"

Rating: (5.0 out of 5)

Audrey - Chicago, ILSeptember 23, 2013

"Zaul is a great source of information and assistance."

Rating: (4.7 out of 5)

John - Chicago, ILSeptember 5, 2013

Location Features

Climate Controlled Storage Units

Climate Controlled storage spaces provide a temperature controlled environment for your belongings. These spaces keep your items cool in the summer and heated in the winter, and are ideal for protecting items such as wood, electronics, and plastic that can be damaged from temperature changes and extremes. Learn more about the benefits of climate controlled storage here.

Use our Moving Van or Truck Free with Storage Rental!

When you rent storage, we'll rent you our moving van or truck for free! You receive 25 miles free as well. Rental times will vary based on time slot availability, and we allow one use per storage space rented. For further details contact your local storage manager or read our free van and truck rental guide here.

Surveillance Cameras

Smile, you're on camera! Surveillance cameras are positioned throughout the facility to create a safer environment by monitoring traffic in and out of the facility and deterring trespassers.

Fenced & Lighted

Fencing around this facility is designed to limit access only to customers with assigned electronic access codes. Grounds, aisles and interior hallways are lighted for safety and convenience.

Boxes & Packing Supplies Sold Here

This Life Storage location carries a full line of moving and storage supplies such as boxes, packing tape, packing materials, and more! Our supplies help move awkward items like wardrobes and big screen TVs and keep delicate items like dishes safe during moving and storage. Stop in our office before the big move for your supplies! For helpful moving and packing tips, visit our guide here.