Challenges

In today’s connected world, customers expect more transparency from service providers than ever before

Needed a system that engineers could use to submit status updates for jobs while on the move

The pressure was on to get into such a position ahead of its competition

Solution

Equipped with new Maximo capabilities (hosted in the cloud) and mobile working (EZMaxMobile), Optimum has gained real-time insight into where and what its engineers are doing, and can share these with clients.

Benefits

Raises client satisfaction through real-time updates on maintenance and adherence to QHSE standards

Boosts efficiency and profits as a result of better management of resources

Wins new business by enabling Optimum to develop new estate management systems

Improves management of external subcontractors integrating Maximo with its Purchase Order and Financial information systems