How we do things

It's all about collaboration with our customers

We work for you, and with you, to make life easier

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The continuous improvement cycle

Whether you call it Six Sigma, LEAN, Kaizen or anything else, we're committed to working with our customers dynamically to constantly improve the service they offer to their customers. It's been key in helping us deliver happiness to our customers

We started doing this in 1999 and we’ve stayed true to it since then. It’s evolved and improved, but at its heart the way we do things hasn’t changed (mainly because it works so well…). Take a look at the way we do things here