5.5 Implementing Remedies

5.5 Implementing Remedies

Implementing remedies almost always involves other departments, their
budgets, and their staff. The quality team needs to present very solid cases
for improvements.

Quality problems are identified and impacts assessed at a granular
level. Trying to get implementation commitments on individual issues generates
a great deal of resistance. Issues need to be combined into change initiatives
that have a bigger impact on the value returned to the corporation. This also
leads to efficiencies in implementation.

The data quality assurance team needs to monitor implementation
because items often get accepted for implementation but never get done or get
done improperly. This is another reason for periodic reviews of all open
issues. You need to keep the problems highly visible until they are no longer
problems.