Live Cams LiveChat Chat Software Review – 2019

Intro Live Cams

Giving your applications the name of a whole Category of software is quite a bold move. Their title”LiveChat” certainly sends a message out:”we would like to shape the marketplace ” We’ll find out whether that is true. Live Cams

It is worth noting that unlike other providers within this area, LiveChat bills you a concurrent user. That means one seat may be used by multiple agents, which can be particularly advantageous if your staff works in changes.

There are five different pricing tiers to choose from: the affordable bundle”Starter” is priced at $16 a month. If you need more than only four themes and a full chat history, you ought to take a look at the”Team” ($33) plan. The”Business” ($50) tier is designed for bigger teams and provides a staffing prediction in Addition to a work scheduler module” Enterprise” gives you a dedicated account manager in a cost of $149 per month.

User Satisfaction

We know that when you make a decision to buy Live Chat Software it’s important not only to see how pros evaluate it in their reviews, but also to find out if the actual people and companies that buy it are actually happy with the product. That is why we’ve established our behavior-based Client Satisfaction Algorithm” that gathers customer reviews, opinions and LiveChat testimonials across a broad selection of social media sites. The information is then presented in an easy to digest form showing how many individuals had positive and negative experience with LiveChat. With that information at hand you ought to be armed to make an informed buying decision you won’t regret.

What’s LiveChat?

LiveChat is a chat and help desk application Intended for your support and service teams. It includes tools which you can use for your internet sales and promotion, web analytics, and live customer support or support requirements. The platform empowers you and your team to talk with clients and potential clients directly on your sites and in real time.

There are 3 Major components of LiveChat — a Web-based chat window, online control panel, and operator program. The operator application has cross platform capabilities that allow logging in and chatting with people via mobile and desktop devices.

LiveChat Delivers a wide range of attributes and Abilities, and probably the greatest tools one of the live chat solutions that we have reviewed. You get value for your money with tools and functions that include not only chat but also ticketing, client engagement, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, conversation polls, and more.

For over a decade now, LiveChat has increased to Become of the most outstanding enterprise chat alternatives relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with dozens of other platforms and applications, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name a few.

Overview of LiveChat Benefits

Real-time traffic Tracking

Using LiveChat, you can also easily track your visitors in real time. You are able to check if they are using shopping cart, or abandoning an order–and encourage them to chat in case they do. Your helpdesk team agent can speak to more people in less time compared with a phone agent. The program can quickly create reports for every one of your helpdesk staff agent, analyzing their number of chats, time spent with a customer, or conversation invitations. You get to assess the rate of your group’s responses and assess how to improve the service. Live Cams

Integrated ticketing system

While other similar systems offer only basic live Chat with a couple extras, Live Chat provides full help desk performance with its ticketing platform built into the platform. With this , you gain a significant advantage over the competition, allowing you to quickly resolve customer issues. It’s the heavy lifting, which email and phone cannot handle, and allows you to remove lengthy queues while engaging customers with your quick answers. Its ticket management capacity allows to supply tickets from discussion and emails, label tickets, and accept automatic follow-ups.

Workgroup management

LiveChat Delivers a wide range of negotiation and ticket Reports that may be used to spot areas which may be optimized and improved. It is possible to measure chat duration, first response times, and queued visitors. These reports, together with staffing prediction, can help you correct the number of agents to cover all chats. Clients may also find the number of chats, attained goals, and customer satisfaction levels. With complete visibility within your chat history and performance metrics enable you to fine tune your workflows and operation to be even more responsive to your client’s needs.

Intensive customization

With LiveChat, you get a Complete package of Customization options such as two chat window types (embedded or pop-up ), six different themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor which gives you even greater flexibility and control such as readily altering any part of the chat window, both regarding looks in addition to behaviour. You could also add your own social networking buttons so that your customers can reach your fan page straight from chat, and also personalize agent profiles not only with names and titles but also with real photos to find the best results. Further, you get to utilize engagement graphics — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for customers.

Constructed for ecommerce and Customer support

Efficiency is the name of this sport for LiveChat. As Such, it’s an perfect online chat software tool for e-commerce sales and service providing you not just an efficient and dependable communications platform along with your customers, but also aims and sales tracker. Embedding a couple lines of code on your own sites and you are good to go, permitting a real-time tool to engage and interact with your customers or customers, and measuring the results of these engagement. With support for more than 30 languages, compatibility with most browsers, and having native iOS and Android apps, you get anyplace, anytime global access and functionality for your internet business. Live Cams

Dave talks with Samantha And Kevin if he gets a chat from Jane. He sees at the background that she was requesting a return policy. As he anticipates — she wants to return her shoes. As it is Simon who deals with returns, Dave transports Jane to Simon. Dave also tags the conversation because”return”.

Characteristics: chat background, transfer, tags

Problem: Clients left on their own to wonder

Thanks to LiveChat Software, customer support agent, Dave, checks clients’ action on the website. He notices that John Parker spends some time on a particular product page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these sneakers are indeed waterproof, so John decides to make a purchase. John leaves a positive comments about business’s customer service.

Features: traffic Tracking, post-chat survey, personal greetings

Problem: Slow response

Jane wants to Buy New shoes but she want to understand what’s shop’s return policy. She wants an reply to her question as soon as possible but she does not like making calls. Fortunately, she can begin a conversation with a live conversation agent. Jane types in her question unaware that Dave can already see what she is writing. As her query is quite a common person, Dave enters a previously saved message, therefore he doesn’t have to write it on. Jane sends her message and inside a second she receives a link to the return coverage along with a full explanation of steps she should take. She completes the conversation and rates it as great.

LiveChat Plans

LiveChat provides the following SMB and enterprise pricing packages for users to pick from. A 30-day free trial is also available. Give the specifics that a look, and choose the best plan for your business.

Enterprise Plan: $149 Per seat/month billed just per year great for Fortune 500 companies

Conclusion

LiveChat is among the products we thoroughly enjoyed reviewing. It only works really well and is fun to use. We were also surprised that compared to ClickDesk, which we had on our website before, the amount of chat requests skyrocketed. Though we used the exact same setup (automatic activate after 3 minutes).

A feature that sets them apart from their competition is the new ticketing system. Offline messages go directly into this channel and can be handled more easily by your group with various statuses (open( pending( solved).

It’s not the cheapest live chat software but surely among the best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their applications is simply fantastic. If Apple were thinking of acquiring a live chat program, I believe that they would need to look no more. Live Cams