You can write to us at:

Find us online at:

Frequently Asked Questions

benefits

The London Pass gives you access to over 80 of the best tourist attractions in London, plus a hop on hop off bus tour, as well as other benefits like Fast Track Entry at selected busy attractions. No tickets, no hassle - just sightseeing.

If you purchase a London Pass with Oyster Travelcard, you can also travel across all London underground and bus services with a prepaid Oyster Card.

Each London Pass comes with a free guidebook and also entitles you to a range of great offers and discounts at restaurants, shops and entertainment options around the city.

Yes, at selected attractions marked in your guidebook and below. Take your London Pass to the prepaid ticket desk where the operator will swipe your card in a special reader and you will be shown straight through.

London has so many great things to see and to do it's no wonder it is one of the most popular travel destinations in the world. Did you know a record breaking 17.4 million visitors came to London in 2014 alone?

London sights can get very busy, particularly in the summer months so we have teamed up with the busiest attractions to get London Pass holders Fast Track Entry privileges at the following places:

Yes, the London Pass comes with a handy 160+ page Guidebook packed with information about each attraction, maps and helpful information about the city. It comes in English, French, German, Italian, Spanish, Brazilian Portuguese and Japanese.

savings

You only need to visit a few attractions before you start saving money. To get an idea of how much you could save, browse our London attractions section and see how much each attraction would normally cost you to visit.

The longer the pass duration, the better value for money. The 10 day London Pass is our most money saving, working out at just over £18 a day! That’s cheaper than entry to London Bridge Experience, London Zoo and the Tower of London!

The entry costs for all attractions vary and may be over £20.00 for an adult ticket. To see how much you could save on normal entry costs, browse our London attractions section and check out each attraction you would like to visit for their latest gate price.

Some attractions may offer carer places or free entry to visitors with disabilities, so The London Pass might not be the most suitable for them as requirements vary from attraction to attraction. Please contact them directly for further information.

When you order the London Pass through the official website here, there is the option to either have the order shipped to an address of your choosing or you can pick up your passes at our central London collection desk. Alternatively you can send the order to your Smartphone for Mobile London Pass which you will receive instantly upon purchase.

Yes, we have a number of retail partners in London that sell The London Pass, including one which is situated upstairs from our Redemption Desk, located at 11a Charing Cross Road. You can also purchase online in London and collect it that day, or have your London Pass sent to your Smartphone with our Mobile London Pass option.

Note: The London Pass only (without Oyster Travelcard) is available at retailers in London; you can purchase The London Pass with Travel package at the Redemption Centre or online.

You can buy the London Pass (without the transport element) at the British Hotels Reservation Centres at Heathrow , Stansted and Gatwick airports; the Transport for London Information Centre at Heathrow; or the Hotel and Travel Reservation desks at Gatwick South, Luton and Stansted.

Your email confirmation should normally arrive in your inbox a few minutes after completing a transaction/purchase. If you haven't received an email confirmation then we recommend you check your spam filter or junk folder.

If you still cannot locate an email then please send a request through to our customer service team confirming your email address and order reference number: info@londonpass.com

You will need the order confirmation email with the unique order ID number and the original credit card (if one was used) when you pick up your order. If the cardholder will not be present, please bring a copy of their ID if the order is under a different name. You may not be able to collect your London Pass(es) without these documents.

If you have an iOS or Android device and would like to purchase a London Pass without Travel then you can select free Smartphone Delivery at the checkout. We will then send you your order confirmation with links to download our free London Pass App where you can download your London Pass. You can then save your London Pass(es) to your Passbook/Wallet and access it via the App. You will not need data connection to use your Mobile London Pass.

Please note: downloading your Mobile London Pass on the App will not activate it.

transport

The Oyster Card is an electronic travelcard designed to facilitate journeys across London on the extensive transport network. The Oyster Card will come pre-charged with a credit value respective to your London Pass duration, and can be used at any time of day, any day of the week.

Your Oyster Card can be used on the public buses, the underground network as well as overground trains and the DLR. The Oyster Card will never expire so it makes a great investment if you plan on coming to London in the future.

The Oyster Card can be used across all buses, tubes, overground trains and the DLR. It can be used any time and any day the public transport networks are running. To find out more about opening times of the London transport network, visit the Transport for London website.

You can use your Oyster Card without activating your London Pass - as your pass will only become activated at first use at an attraction.

If you have your order shipped to you before you travel and you fly into Heathrow Airport then you can use your Oyster Travelcard on the London Underground to travel into central London. The Oyster Travelcard would also cover use on the DLR trains from London City Airport as well. Using your Oyster Card to travel into Central London from Gatwick will incur a higher charge (up to £19.80 one-way on the Gatwick Express, for example) so we would advise against using it from this airport.

The Travelcard doesn’t cover transport to and from Luton Airport and Stansted Airports.

Travel to and from Windsor is included with the London Pass and the London Pass + Travel package.

Show your London Pass to the ticket controller when boarding the train at Paddington (for a train to Slough, and change for Windsor & Eton Central) and you can travel for free. Full details can be found in your London Pass Guidebook or on the Windsor Castle attraction page. The journey should take around 30 minutes.

Note: do NOT use your Oyster Card to get through the barrier as it might charge you.

The London Pass will only become activated after first use at an attraction. So you can start using your Oyster Card independently of the London Pass and continue to use your Oyster Card after your London Pass has expired if you are staying in the city longer.

Children under 11 years of age can travel for free on London Transport with an Adult holding a valid Oyster Card. Children between 11 – 15 with a 1, 2, 3 and 6 day London Pass + Travel package will receive a Paper Travelcard.

The £5 admin charge is a fee added on by Transport for London to cover the cost of producing the Oyster Cards. This is a non-refundable fee that is unavoidably added to every Oyster Travelcard order.

It does mean that the card is yours forever as you do not have to return the card after use, or throw it away. Providing the Oyster Card has credit, it can be used at a later date as the card never expires.

Children under 11 can travel on the London Transport network for free, accompanied by an adult holding a valid Oyster Card. Please go to the wider gates at the side where a member of staff can let you through without a ticket.

Stasher have locations across the world where you can store your bag while you explore the city. Exclusive to Pass holders only, bookings can be made online here and use the code LONDONPASS for 15% off.

validity

The London Pass is simple and easy to use, check out the Guidebook, app or website to choose where you wish to visit. Show the London Pass card at the entrance or ticket office of any attraction included, they will scan the card and give you entrance at no further cost. Show your card and head straight inside - it's as easy as that!

The London Pass is valid for a calendar day and is subject to a "credits value" - check out How It Works for further information.

Yes, all London Passes are to be used on consecutive days - NOT 24 hours. For example, if you have a 3 day London Pass and start using it on a Tuesday, it will be valid for that day, Wednesday and Thursday.

Note: If you start using you London Pass in the evening or late in the day that will count as your first day.

Simply scan your London Pass at an attraction entrance or ticket desk to redeem your sightseer credits to enter the attraction. Credits will be deducted with each attraction visit, starting with your first visit.

Each London Pass is subject to a credits value based on the duration of the Pass.

The credits value is a maximum amount you're able to use based on the standard gate price for each attraction. For example; with a 6 day Adult London Pass (Price: £169) you can visit attractions up to the total attraction cost of £605!

If you have bought from the London Pass website and your plans change so you can’t use your London Pass(es), you are entitled to a free 30 day Money Back Guarantee from date of purchase. To find out more about the Money Back Guarantee scheme, click here. Terms and conditions apply.

Additionally, you can opt into our Extended Money Back Guarantee in the Checkout process for a fee of 2.5% which covers a 12 month period. Terms and conditions apply.

Both our standard 30 Day and Extended Money Back Guarantee options are subject to you contacting us via email (info@londonpass.com) and sending the unused products back to us in the post. Full details can be found in our terms and conditions. To find out more, click here.

general

EVERYONE! The London Pass has something for everyone including families, couples, children, adults, first time visitors, repeat visitors, long haul visitors, short stay visitors, independent travellers, international visitors as well as UK and local residents.

The London Pass is for anyone who wants to visit some of the most popular and best attractions in London whilst saving both time and money.

The Leisure Pass Group have successful products throughout the world including The Paris Pass, The New York Pass and Berlin Pass. They are proud members of a number of recognised industry organisations including: