Empathy in the Workplace: Encouraging a Positive Work Environment

June 6 @ 10:00 am - 3:00 pm

Join us in Eaton, Colorado for a new perspective on workplace relationships. This course focuses on engaging employees to encourage positive workplace behaviors and interactions to foster a professional and positive work environment. The course will explore “engaged” listening, listening to hear and understand other’s perspectives, understanding the emotional make-up of others and yourself as well as the role and importance of empathy within the organization.

LEARNING OBJECTIVES:

• Develop engaged listening skills• Gain an understanding of emotional intelligence and its application in the workplace• Create an environment where all ideas and perspectives are valued and heard• Gain an understanding of the importance and value of empathy within an organization

About the Presenter:

Ms. Setter is a human resources operational planning and group facilitation expert, with a broad background in government and nonprofit organizations. As the director of Human Resources for a $48 billion-dollar public pension fund for 8 years, she managed and directed HR operations, training, and development including facilitating operational change management across the organization. As a member of the City of Laramie, WY leadership team, she designed and implemented a centralized Human Resources Department, facilitated and negotiated the development and implementation of a new employee handbook and a first time 2-year contract with the Fire Department. Ms. Setter is a graduate of Designing Dispute Resolution Systems and Mediating EEO, Personnel and Employee Relations Disputes from CDR in Boulder CO. She became a certified Leadership Coach from Pioneering Management Possibilities early in her career.