Reader comments

T-Mobile's Un-carrier 11 announcements will be made on Monday, June 6

I'd like to see a revamp of their internal computer systems and a cleaner way for each department to communicate with each other. I can't tell you the number of hours I've wasted on the phone with them because of their admitted crap computer systems. Even the systems are slow in the stores. I've heard employees complain about the computers in the stores and when I call. Always standing around in the stores waiting with the employees because the computers are slow or down.

Can't tell you how many time I've sent a phone in to upgrade to another and the phone sits in the warehouse for a month waiting to be processed. Or they can't find it. Blah blah. The amount of "escalated tickets" they've had to file for me to get issues resolved is unreal. You are a big boy carrier now. Time to revamp your internals to make things more fluid.

Just one example of many computer messes: I paid off one of my EIPs online and the computer process is so s****y, it screwed up my whole bill. After muliple calls, the rep literally told me that if I want to pay off an EIP, I should do it in the store, as doing it online produces elongated billing issues with the computers. They know this yet still offer the customer the ability to pay off their EIPs online?

Hopefully T-Mobile will be more clear with what they offer. New customers see that the 2gb $50 plan doesn't include binge on but current customers who switch plans to 2gb show they have binge on in their plan info, that was a load of fun a few months ago.

I pay $180 a month for 2 lines plus half of my wife's mom's that I split with my brother in law. So we split the plan too. When I priced out just 2 lines with TMO for the wife and I with 6GB of data and 2 S7's it was over $220 after taxes and fees.

Aha... the phones are what bring up your rate! I got 4 lines with a new gear s2 and 10gb LTE + unlimited everything, for $161/month! Had my own Phones but got the gear s2 for the Mrs. The $161 includes the watch financing... can't beat that.

We're only paying $150 ($174w taxes and bs) for 4 lines with unlimited LTE. You don't have to use all the lines of you don't need. I'm not sure if the offer is still around. Plus it isn't crummy CDMA like sprint

That can't be with any phone payments though right? What phones and how much data? I'd love to get off CDMA though I have to admit the carrier aggregation on the S7 has made a big difference over my last couple phones.

Same here....Sprint, works great and the cheapest around. 4 lines, 40GB data (throttle supposedly after that, but never had that issue) with no line access charges, all for $100. Also yearly upgrades still intact. Switching would also cost me about $40 more a month and no yearly upgrade without paying extra.

Retention as they misrepresented the discount applied to my account when we got the latest phone said loyalty credit and it really was a phone promo credit. This was even after talking to multiple customer service reps to verify. So they worked a "for me only" deal since Ive been with them for over 15 years.