Saturday, 14 November 2015

I own a dual sim android Smartphone which runs on Econet and Telcel lines. My device allows me to select which line to receive data with.

COMPARE THE NETWORKS

I have noticed that when I recharge my Econet line with a dollar and buy 5 Megabytes of data even when I do not use it or make a single call my airtime will be exhausted in less than four hours.

I have compared the same with my Telcel I have bought the same amount of airtime and checked on the balance after four hours I will still be having where 4.89 Megabytes and my balance of $0.50. Remember my phone uses the same applications and it is in standby mode and I am not using it !!!!

It is clear that Econet is robbing most of us of our hard earned dollars. Where can we complain or report this criminal act? I challenge Econet on this and I have already complained and visited their offices in Harare.

PUSHING AND CHARGING UNSOLICITED SERVICES

At the moment, I continue to receive “News” which I have not requested for and I have been charged for a service I do not want. I have made several visit to their offices my complaint has not been taken seriously.

SPAMMING AND CHARGING YOU TO OPT OUT

Econet is continuously flooding our messages inboxes with promotional messages. This is spamming and it not only illegal but very irritating. They advise you to send a message to a certain number if you do not want to receive the messages AND charge you for doing that. I did not request for the messages so why should I pay to stop receiving them?

BLOCKING INCOMING SMS FROM OTHER SERVICE PROVIDER

I have had text messages from Google blocked or sent to me late by Econet. If I request codes for verification on my Google account I always receive them late on my Econet line. The response on my Netone and Telcel is always instantly. Is Econet blocking or delaying these codes? If it is why should they block the codes?

BOGUS AND MISLEADING PROMOTIONS

I bought a $1-day bundle today at 1000hrs and by 1400, I have not opened one page or even allowed to access the internet. I cannot send or receive Whatsapp messages. This is robbery as the hours are ticking away without me using the 250MB. Econet please do something.

I have written about this before and other complaints on my blog www.edmorembuzanamlambo.blogspot.com my mobile number is +263773037230 and have complained to Econet_support on twitter and my problems have not been solved.