Why do you suggest NOT putting loose ice into the cooler? What ice packs
should I use?The reason for this is simple, loose ice melts faster and makes the ice chest cooler heavy, thus misshaping the bag over time. Also, the sharp edges of the ice may
puncture holes and cause leaks. Ice packs are available in many different sizes
and styles.

For this cooler, we would suggest the medium sized paks and maybe a couple of small ice-packs too.

This cooler has 2 sections - the top section to keep foods warm and the bottom section to keep foods/drinks cold. To keep your food warm it is highly recommended that you have an ice-pack/hot-pack. These packs will help keep your food warm. Once you have heated your food, wrap it up in tin foil and then place the hot-packs (please read instructions on heating) on top. If there are any spaces, cover your food with a kitchen towel.

The zippers are stiff - why?
These lunch boxes are tightly packed for shipping due to the utensils in front. Due to tight packing the zippers may be stiff for the first several uses. This does not mean that the unit is defective.

Are these coolers lead free?
The manufacturer of this item claims all coolers have been tested lead content and have passed the standard acceptable level.

I would like to order a couple of coolers and have them customised with my logo...
We only customise (screen print/embroider, etc) a certain quantity. Usually this is noted on the page.
To order customised products , please email us
at
info@keepyourcooler.com
with your request. We will get back to you with a quote within 24 hrs. Click here for more info on customizing coolers

How long will my food and/or beverages stay cold/hot?
Your cooler should last all day (from 5-8 hrs). Obviously the way you pack your cooler and how many times you open
your cooler will determine how long your food and/or beverages will stay
hot/cold.

Warranty Info:
This product is warranted to be free from defects in materials and workmanship for the life of the product. This warranty applies when the product is used for the purpose intended, and does not apply to damages caused by typical wear and tear, unreasonable use, or neglect.

Artwork:Artwork (logo) must be supplied in an EPS or AI format. If artwork cannot be supplied in this format, we can have our artwork dept. change your existing document for an additional charge.

Payment: All major credit cards accepted.

Returns: There are NO returns on customized products.

Samples: It is highly advisable to order a sample before proceeding with your customized products. Actual proofs are recommended (charges will apply). Paper-proofs will be created before proceeding with order.
Please order sample online at retail price (or if you feel more comfortable, please call us at our toll free number). Once a volume order has been placed, the sample unit will be deducted from your total.

To order customized products, please email us
at
info@keepyourcooler.com
with your request. We will get back to you with information on pricing within 24 hrs.