Editor's Analysis

OverviewThis Hyatt Regency hotel, formerly a Marriott property, is situated in New Downtown Los Angeles and is less than a 1-minute drive from the Harbor Freeway (Highway 110). This property is well suited for guests who are looking for convenient access to attractions such as the Walt Disney Concert Hall and the Staples Centre.

This property is 100% smoke free and all 469 rooms include floor-to-ceiling windows, a 40" flat screen TV with pay-per-view movies, two phones with voicemail, a work desk, an iron and ironing board, a hair dryer, a coffeemaker, a safe and individual climate control. Mini-fridges and cribs are available on request. Rooms are furnished with one king bed or two double beds.

Regency club rooms also include bathrobes, a mini-fridge, free breakfast service and free evening hors d'oeuvres. These rooms are also furnished with either one king bed or two double beds.

Suites provide more spacious accommodations with a separate sitting area, video concierge, bathrobes, a walk-in shower and club service (free breakfast and evening hors d'oeuvres). Suites are furnished with king beds and select suites are configured over two levels.

Wi-Fi and wired Internet are available in all rooms for an extra charge of $9.95 per 24 hours. Valet parking is available on site for an additional fee of $35 per night. Pets are not permitted. Accessible rooms are available.

There are two restaurants and one bar on site and both room service and pool-side dining are available. The Back Porch serves breakfast and lunch daily from 6:30 am to 5 pm, while 333 serves dinner only. The Lobby Bar and Lounge is open from 6 am to midnight, Sunday through Thursday and from 6 am to 2 am on Friday and Saturday.

The Walt Disney Concert Hall and the Museum of Contemporary Art are both within a 10-minute walk of this hotel. The Dorothy Chandler Pavilion, LA Music Centre and LA Opera are all about 11 minutes away on foot. There are also several office buildings and shopping venues within a 15-minute walk.

The Nokia Theatre (LA Live!), the Grammy Museum and the Staples Centre, an arena and concert venue, are all about a 5-minute drive away. The Los Angeles Convention Center is about 6 minutes away by car. The Fashion District, near South San Pedro Street, is an 8-minute drive away, while shopping on Rodeo Drive in Beverly Hills is about 20 minutes away by car. The Dolby Theatre (home of the Academy Awards) and the Hard Rock Cafe on Hollywood Boulevard are both about a 15-minute drive away.

The Los Angeles International Airport (LAX) is 25 minutes away by car. (All walking and driving time estimates: Google Maps)

Verified by a front desk agent on May 10, 2013: Valet parking is available on site for an additional fee of $35 per night. Pets are not permitted. Wi-Fi and wired Internet is available for an extra charge of $9.95 per 24 hours. This hotel completed a renovation in May 2013.

The Good

Many guests seemed most impressed with the quality of the newly renovated rooms, among the reviews used for this analysis. Many guests described their rooms as clean and quiet, while many other reviewers thought that their rooms were well appointed with modern furnishings. Several guests specifically mentioned that their bathrooms were well appointed, while some other reviewers found their beds comfortable.

Several reviewers found the location convenient for accessing downtown attractions and business offices on foot, by taxi or via public transit.

A couple of guests enjoyed the food served at the on-site restaurants and from room service.

Several guests found the staff to be friendly and professional, with one reviewer saying that the staff went the extra mile. However, some other reviewers were not happy with the customer service they received (see below for more details).

The Bad
Most guest concerns focused on prices and additional fees at this hotel, among the reviews sourced for this editorial. Several guests complained about the valet parking fees ($35 per night), while a few guests thought that the additional fees for Wi-Fi ($9.95 per 24 hours) were unnecessary. A few guests thought that the prices at the on-site restaurant were high, while a couple of other reviewers thought that the room rates were expensive.

A few guests thought that the front desk agents they encountered were unfriendly and unhelpful, although there were also several guests who praised the staff and customer service, as noted above.