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We work to streamline and simplify your job with a range of user-friendly technologies and resources.

Utilization Management

Complex Case Management

Clinical Practice Guidelines

We’ve put a wealth of information and tools online for instant access, but if you would like specific assistance, our Provider Service Coordinators are here to help. Just check the map to contact the coordinator in your area.

Tools and resources to help educate patients about low back pain, including options for reducing pain. Prostate Cancer Screening This Healthwise® tool helps patients decide if they need to have a PSA blood test to check for prostate cancer.
The tool compares the risks and benefits of testing versus not testing.

This Healthwise® tool helps patients decide if they need to have a PSA blood test to check for prostate cancer. The tool compares the risks and benefits of testing versus not testing.

Patient Safety

Standards designed by the health care industry and patient safety groups hold both health care professionals and patients accountable for patient safety. Here's what you can do to help keep your patients safe.

Know your patient's rights and responsibilities It is a patient’s right to have understandable instructions, legible prescriptions and clear explanations. In return, patients are responsible for being honest and open about their symptoms and
medical and medication histories.

Communicate with your patient Provide each patient with a clear, written treatment plan. Include relevant information, such as –

When and how test results will be communicated

Instructions for taking medication

Instructions on any other action the patient must take

If the patient is hospitalized, consider a visit to review care with the patient and his or her health care providers

Improve communication among caregivers If you refer a patient to a specialist, ask to hear back about the patient’s status. Consider implementing a “read back” process for verbal or telephone orders or for critical test results.

Write clear prescriptions Make sure the prescriptions you write are legible. Where possible, write both the brand name and generic name of the medication on the prescription. Give your patients verbal and written information about how to take the
medication and let them know about any drug interactions and / or side effects.

Organize your office and sites of care Designate an area in your office for charts that require updates. Use a standardized exam room set-up to reduce the risk of a caregiver picking up the wrong instrument or supply. Highlight sound-alike and look-alike
packages with stickers and store them separately to prevent mix-ups.

The following resources provide information that can help promote patient safety. Quartz encourages all participating providers to be actively involved in patient safety practices. View Quartz's provider participation in Wisconsin CheckPoint.

This employer-based group supports improved transparency, quality and safety in hospitals. The website provides rating information about hospitals that voluntarily report and participate in Leapfrog initiatives. The goal is to help patients make informed decisions about where to receive hospital care.

A subsidiary of the Wisconsin Hospital Association, the WHA Information Center’s Price Point website is dedicated to collecting and providing information about services provided by Wisconsin hospitals. The website provides information about hospital charges for specific procedures.

MetaStar

MetaStar is the Medicare Quality Improvement Organization for Wisconsin, under contract with the Centers for Medicare & Medicaid Services (CMS). MetaStar works with physicians, patients and the community to improve immunization and cancer screening rates and improve outpatient cardiovascular care. MetaStar has a separate division, the Wisconsin Health Information Technology Extension Center (WHITEC), that focuses on improving Electronic Health Record quality and utilization in Wisconsin.

Triple Aim is a framework developed by the non-profit Institute for Healthcare Improvement (IHI), a global organization that focuses on optimizing health care through the “Triple Aim” ̶
Improving the health of populations
Enhancing the experience and outcomes for the patient
Reducing the per capita cost of health care
The organization helps provide training for health care providers in order to improve the health care of individuals and populations.