As with most insurances, although you pay, pay, pay and rarely get anything back, if you’re a recruiter, freelancer or contractor and you get sued, you’ll be glad you took out professional indemnity insurance. Roisin Woolnough investigates

The falling level of trust in society between individuals and large institutions and brands means that organisations must change their approach to communicating with talent, says Thimon de Jong, director of Whetston, a consultancy specialising in future human behaviour and business strategy.