Friday, December 30, 2011

My 2011 blogging space is marked by 3 interesting issues that allowed me to learn the various mindset that have prevailed this year.

Here's what I have learned through the years in dealing with cyber-bullies since I started moderating forums and expressing my opinion through writings:

1. Educate and inform the observers

I only respond to those who expressed their point of view if I knew their intention. Those who publish inaccurate information, insinuate malice without validating first what they heard, questioning by passing on judgment without understanding the issue are often shaped or influenced by their own clique, realities, and experiences.

To respond, best to address an issue or topic positively that will benefit those who are observing and reading about it. Let observers form an educated opinion.

Those who used hurtful words, insinuate malice, infused their post or tweets or status with wrong assumptions, misled readers with their personal agenda, and by not giving balance information - will break with their own words.

2. Speak Up against Mob Culture

Those who commit cyber-bullying on a wide-scale should be made accountable for their actions. Sweeping it under the rug (as it never happened) is not an option especially if people are attacked - those who are unaware that their legal rights have been violated.

As I told an online peer who asked, "If that was me, will you take the effort of reaching out and just discuss it." My answer, "If that was you, I will talk to you and tell you that I will report you to your employer or client. Would prefer doing that rather than inform the offended parties or file a government complaint on what happened and let them run after you, your client, and your employer."

3. Be wary of your client's suppliers - especially their employees and consultants.

I have signed non-disclosure documents in project meetings and briefs. In some communications, sensitive information gets passed where another contractor gets involved.

Have learned that unless they sign a non-disclosure agreement with you, they can't be allowed as a participant in the discussion.

Because in some cases, a few of them can become your cyber-bullies - known or in anonymous form - direct or indirect. That is whether they are still tied to their NDA or not.

About Me

E-Commerce Advocate. Janette Toral is the site owner of DigitalFilipino.com. She currently serves her community in the DigitalFilipino Club and the public at large through training and consulting in the area of e-commerce, digital marketing, blog campaign, and the likes.

She is a Certified Scrum Master and Certified Scrum Product Owner.

She participated in the IVLP or International Visitors Leadership Program 2011 (individual program) sponsored by the U.S. Embassy. Featured as 1 of the 6 women innovator at the APEC Women and Economy Summit 2011, San Francisco, USA.

She got recognized as Champion of Philippine Internet and E-Commerce Hall of Fame Award given by Asian Institute of E-Commerce in 2010; Globe Tattoo Digital Elder Award 2009; E-Services E-Champion Awards 2008 - Policy and Legal Category by the Department of Trade and Industry / CITEM / Board of Investments; International Schools Cyberfair Ambassador Award 2004 and 2002 given by Global Schoolnet USA; World Summit for the Information Society (WSIS) Philippines Awards 2003 E-Learning Category for her E-Commerce Workshop Online.

Janette, as technical consultant / executive director of the Congressional Oversight Committee for the E-Commerce Law, was instrumental for the creation of policies in the area of consumer protection (value added services, e-commerce, electronic banking), data privacy for the private sector, and acceptance of electronic payment in government.

As founding president of the Philippine Internet Commerce Society, she was instrumental for the passage of the Y2K Law and E-Commerce Law. She retired in 2002. Other organizations she served as board member in the past were the Philippine Computer Emergency Response Team (PH-CERT) and Internet and Mobile Marketing Association of the Philippines (IMMAP).

A Triton Dragon Boat Racing Team paddler. Into 21k runs and cross-fit.