FAQ

Any QuestionRegarding Cloud Raya?

What is Cloud Raya?

Cloud Raya is a public cloud service by Wowrack started back in 2015. With the purpose to accommodate various IT needs for all business sizes, Cloud Raya dedicates itself to be the partner for every adventure of every venture.

To whom Cloud Raya might be suitable?

Cloud Raya is highly suitable for multiple IT needs and scales, ranging from individual developer up to small and medium enterprises.

How to use Cloud Raya?

To be able to use Cloud Raya, you simply need to register yourself in the panel by following this link.

Should you want to further understand how our panel works, you can find the resources you need in our knowledge base

How is the safety of my data stored in Cloud Raya?

Data within Cloud Raya is guaranteed to be protected and secured. Our panel has built-in security features such as are VPN and Security Profile

Additionally, Cloud Raya’s infrastructure can be installed with third-party security protection, such as Acronis Backup as a Service (BaaS). To find out more, you can contact our sales or support from here.

Does Cloud Raya provide packaged services that I can choose from?

Cloud Raya offers varying choices of packages, depending on vCPU, RAM, or storage. To know our available offers, you can check and order it easily by visiting our showcase.

Among the packages, how can I know the one that perfectly suits me?

To identify which package(s) suits you the best, you can compare your infrastructure needs and the specifications of the provided packages here.

However, if you are still unable to make a decision, you can consult your needs to our sales through email. Our sales will definitely reach you to ensure that you really get the right infrastructure that you truly need.

What payment systems does Cloud Raya use?

Cloud Raya provides flexible payment plan, ranging from pre-paid to pay-per-use. Any purchase and/or payment is done by using ‘credits’ within our panel and system.

Should you want to know further about top up, billing, or invoice, you can find the resources in our knowledge base.

What should I do if I ever want to change the package/services/billing option I have previously chosen?

Any of the aforementioned changes can be done independently on the Cloud Raya panel.