Reservation Policies

By signing your rental confirmation, you are agreeing to the following:

You agree to rent the condo for the dates and rates specified in said agreement.

You agree to the following Cancellation policy:

Payment is due in full at the time of booking. This includes a $25 (+tax) reservation fee which becomes a cancellation fee if you cancel. If you cancel 15 days or more before your arrival date, you are entitled to a full refund minus the reservation fee. If you cancel between 3 and 14 days before your arrival date, and Moab Property Management can fill your vacancy, you are entitled to a full refund minus the reservation fee. If you cancel between 3 and 14 days before your arrival date, and Moab Property Management cannot fill your vacancy, you are entitled to a 50% refund minus the reservation fee. Cancellations that occur within 48 hours of your arrival will result in a 100% charge.

If 3 or more condos are booked concurrently, you are subject to the following payment and cancellation policy: Payment is due in full at the time of booking. A cancellation at any time will result in an $85 (+tax) cancellation fee per unit. If you cancel 15 days or more before your arrival date, you are entitled to a full refund minus the cancellation fee. If you cancel between 3 and 14 days before your arrival date, and Moab Property Management can fill your vacancy, you are entitled to a full refund minus the cancellation fee. If you cancel between 3 and 14 days before your arrival date, and Moab Property Management cannot fill your vacancy, you are entitled to a 50% refund minus the cancellation fee. Cancellations that occur within 48 hours of your arrival will result in a 100% charge.

If your stay is 14 nights or longer, you are subject to the following additional terms and conditions:

A cancellation at any time will result in an $85 (+tax) cancellation fee.

For any booking where the total cost is over $3,000, only checks or cash in US funds will be accepted.

There will be a mandatory clean performed by Moab Property Management’s housekeeping staff once per week. An additional charge of $5 per night will be added to your stay in order to cover the cost of these weekly cleans. This weekly clean will consist of new bed sheets, bed making, vacuuming, bathroom cleaning, and kitchen cleaning (Guests are always responsible for cleaning their own dirty dishes, and taking out their trash). Our housekeepers will not wash your dirty dishes.

You agree that the number of persons staying at the unit is accurately reflected in the original rental request.

The condo will be prepared to accommodate the original party size only. This means it will be prepared with enough beds, bedding, towels, etc. for the original party size, no more.

Additional bedrooms may be locked off if not needed as to reduce unneeded cleaning. IE. For a party of 2 staying in a 3 bedroom unit, we may lock off up to 2 bedrooms.

Beds, bedding, towels, etc., may be moved to other units if not required in the unit you specified. (For example, if you report a party size of 4, and rent a condo that can accommodate up to 8, we may move items, such as beds, to other units making this unit suitable for only 4 people). Please ensure that you accurately report your party size, so that everyone may be properly accommodated.

You are placing a reservation on the unit described above. However, although rare, circumstances sometimes dictate that reservations be moved. These circumstances include, but are not limited to, Acts of God, property damage, repairs, and scheduling conflicts. Moab Property Management reserves the right to move your reservation to a comparable unit if it deems necessary.

A comparable unit is defined as having the same number of bedrooms and similar accommodations.

If your reservation must be moved, every effort will be made to find you a similar unit in the same area.

If your reservation is moved to a unit with a lower nightly rental rate, you will immediately be refunded the difference.

If your reservation is moved to a unit with a higher nightly rental rate, you will receive a free upgrade.

Pets:

You agree not to allow any pets on the premises, unless prior approval has been obtained and a pet fee is reflected on your rental invoice.

If approval is obtained, and you do bring a pet onto the premises, you understand that you are required to clean up after your pet. The HOA has recently been empowered to levy fines on renters who do not clean up after their pets. You agree to pay for any fines levied as a result of a failure to clean up after your pet.

Pets are not allowed onto any furniture or beds. Some guests are allergic to pets, and pet hair can be very difficult to remove from upholstery and bedding.

If any extra cleaning is required as a result of a pet being on the premises, you agree to pay this out of your deposit or other monies as needed. Cleaning is billed at a rate of $20/hour.

The garages and courtyards at these units can become very hot or very cold dependent on the season. Pets are not to be left alone in inhumane conditions. You agree that you will not leave pets in an area unless you are sure of the conditions, and will check back on them often.

Pool and Hot Tub

Certain Condo Complexes may provide you with access to a pool and/or hot tub:

Rim Village

Outdoor Pool. Scheduled to be open April 1 – October 31

Hot Tub. Scheduled to be open year round.

Solano Vallejo

Outdoor Pool. Scheduled to open April 1 – October 31

The Cottonwoods at Williams Way

Indoor Pool. Scheduled to be open year round.

Tierra Del Sol and South Gate Village

Outdoor Pool. Scheduled to be open April 1 – October 31

Hot Tub. Scheduled to be open year round

The Home Owners Association may open the Pools/Hot Tubs late, or close them early due to inclement weather.

The Home Owners Association also reserves the right to close the Pools/Hot Tubs when maintenance is needed.

Moab Property Management has no control over the Pools/Hot Tubs at the Condo Complexes and therefore cannot guarantee access to these amenities during your stay. Hence no refunds will be issued due to Pool/Hot Tub closures.

Smoking is not allowed on the premises. You agree to prevent any member of your party, or any guests that you allow onto the property, from smoking inside the unit or garage.

Guests are expected to clean their own dishes, and take out their own trash. This will ensure that the property is kept clean and will prevent pests from intruding into the unit.

Children:

While children are welcome in these units, they are not childproofed. You agree to absolve Moab Property Management of any damages related to any injuries that may occur.

You are responsible for supervising any children you allow on the premises at all times.

If any extra cleaning is required as a result of children being on the premises, you agree to pay this out of your deposit or other monies as needed. Cleaning is billed at a rate of $20/hour.

High Speed Internet Access may be available at your unit. The service and equipment for this service is provided by either Frontier Communications, or Carbon/Emery Telcom, not Moab Property Management. Additionally you will need to provide compatible equipment (laptop, wireless card, etc.) in order to access the internet. While internet access has been tested, Moab Property Management cannot ensure that your equipment is compatible, and capable of receiving the Wi-Fi signal. Therefore Moab Property Management cannot guarantee internet access, and no refunds will be issued due to internet connectivity problems.

You agree to leave the property in as good as good a condition as it was when you arrived. If your party, or any guest you allow on the property, causes any damage to the unit you agree to pay for any repairs. You agree to allow Moab Property Management to charge the credit card we have on file for these damages.