1. Take responsibility for owning and resolving customer issues ensuring that an exceptional customer experience is delivered on every contact. (Customer Connected)
2. Quickly identify customer dissatisfaction and take every opportunity to apologise, recover the Customers’ perception of BT and deliver an outstanding experience. (Customer Connected)
3. Be confident and enthusiastic about delivering an excellent level of service and support to Customers, colleagues and the business. (Heart)
4. To be responsible for own actions and decisions in order to protect BTs Bottom Line. (Bottom Line)
Make things simple for the Customer, and the business, by using common sense and clear & concise communication. (Straightforward)
5. Demonstrate excellent knowledge of Tech Expert products, process & procedure and take every opportunity to share or feedback relevant information (Coaching for Performance)

The 35 year old enterprise, founded in 1976, is one of India’s original IT garage star ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 93,000 professionals of diverse nationalities, operating across 31 countries including 505 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors