BT, Plusnet and EE head Ofcom's broadband complaints list

BT, Plusnet and EE were the most complained about broadband providers during the third quarter of 2016, Ofcom has revealed.

According to new figures from the regulator, the total volume of complaints it received about landline and broadband providers went up between Q2 and Q3 2016.

BT was the most complained about broadband provider during this period, with 36 complaints per 100,000 subscribers between July and September.

Plusnet was not far behind, with 30 complaints per 100,000 subscribers, while EE racked up 26 complaints per 100,000 subscribers.

These were all above the industry average of 20 complaints for every 100,000 customers.

However, some major providers were found to be performing much better with regards to the volume of complaints.

TalkTalk was the subject of 19 complaints per 100,000 subscribers, while Virgin Media had 11 complaints per 100,000 subscribers.

Sky was the best performer overall, accounting for just seven complaints per 100,000 subscribers during Q3.

Ofcom's findings are broadly consistent with the trend in the previous quarter, with the key difference being TalkTalk now ranking as one of the better performers in terms of the volume of complaints against it.

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