Changing JIRA User to Portal (customer) only Edited

With the upcoming changes to the cloud pricing to be per user, this question has become even more important which is:

How do you change a user with JIRA access to now only be a customer? i.e. portal only access.

The cloud instance I'm currently working on has a number of users who no longer need access to JIRA projects as they only need to use the service desk portal to create and manage their requests.

I've tried a lot of different ways but essentially it appears that the only way a user can now have portal only access if they were an existing JIRA user with JIRA access etc (after the portal only checkbox has been removed) is to leave them as a user but remove all their groups. As noted above though, that means that we would end up paying for a user license for someone who should now be a customer only due to internal restructure.

(If I deactivate the user, it will not them log in as a customer only because the email address is already in use and the user has been deactivated.)

Anyone else can think of another way? Or is it going to be a feature request/fug to JSD as I suspect?

Hi all, this seems to have been resolved by Atlassian silently. Now when you remove the application access on the user on Cloud user management (by unchecking the checked application boxes), they become purely a customer and the license count for the applications drops by one. Not as neat as the previous one-click solution but at least we are now no longer being charged for users that are now customers due to restructures, mistakes etc.

I tested this out on a client's affected Cloud instance on a colleague's account and confirmed that everything works as expected and as a customer, he is still able to log in and create requests via the JSD portal with the same login details etc.

Hope this helps!

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At this point the only way is to remove the Application access as you have done so this would be a great candidate for a Suggestion on JAC. Once you create it please post the ticket number here so others can comment and vote on it!

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...