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Machiavelli

Posted 25 April 2014 - 11:57 PM

Machiavelli

GeekU Moderator

GeekU Moderator

3,854 posts

Hello and Welcome on board maxperozzi ,

my Name is Machiavelli and I will assist you with your problem.If you booted into safe mode on your computer then print my instructions!I'm in the 'Senior Team of the forum' and will provide you with advice:

To remove Malware on a computer can be very complicated. Malware (malicious software) is able to hide and so I may not be able to find it so easily. In order to remove Malware from you Computer, you need to follow my instructions carefully. Don't be worried if you don't know what to do. just ask me! Please stay in contact with me until the problem is fixed.

Below are a few tips:

Removing Malware is usually very difficult.We need to search and analyse a lot of files. As this is done in our free time, please be patient especially if I don't answer every day!

Please follow these instructionsIf you don't follow the instructions your computer may crash. If you fix your PC by yourself, this can be very risky!

Please stay in contact with me until your problem is resolvedAs Malware may not be totally removed in one session or in one day, please stay in contact with me until the problem is resolved.

Please don't run any other tools without consulting with me as this can complicate finding and removing all MalwareDon't run any tools while I'm fixing your PC. That is counter productive and again, will only complicate finding and removing all Malware!

Read my post completelyIf you don't do so, you may make mistakes that could result in your System crashing by your own actions!

I am currently in training and my posts will need to be reviewed by an expert, so expect a slight delay between posts.

After I used combofix, malwarebytes, tdskiller, the firewall is still out.

OK, I need to see all of the Logs.

1. ComboFix

The Log is located here: D:\combofix.txt. Please copy and paste the content of that textfile into your next reply.

2. TDSSKiller

The Log is located here: D:\TDSSKiller.[Version]_[Date]_[Time]_log.txt. Please copy and paste the content of that textfile into your next reply.

3. Malwarebytes

Start Malwarebytes

Go to the tab called History

Then click on Application Logs

Then select the one log where it has found anything, do a double click on it

Then click on the Export

Button - select in the menu Text File (.txt)

Save it on your Desktop and post the content of this text file into your next reply.