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At the recent Medical Group Management Association annual conference in Las Vegas, I sat down with Malcolm Costello, vice president of marketing for Kryptiq Corp., a healthcare communication and integration company in Portland, Ore. We talked about secure messaging and other means of electronic communication that are helping to improve healthcare workflows and link providers to patients.

I was surprisingly alert for 9:30 in the morning, when we recorded this, and the sound quality is better than normal because I used an actual hand-held microphone rather than the built-in mic on my digital recorder. What a concept!

00:22 What Kryptiq does01:20 Online communications as a way to interest physicians in IT02:25 Michigan State case study on messaging03:15 Memorial-Hermann case study on prescription refills04:15 Nursing burnout from administrative inefficiency05:05 Coordination of care from electronic messaging06:27 Standards in messaging vs. standards in EHR07:30 Different formats of physician portals08:40 Where messaging fits in the RHIO discussion09:24 No good, sustainable financial model for RHIOs10:00 Peer-to-peer messaging is a better idea10:58 E-mail works in other industries as a standardized communication platform11:53 Potential of smart medical devices and other future communication technologies14:02 E-mail for disease management14:55 Integration of inputs from patients16:15 Outlook for interoperability in the future18:25 Adoption without standardization

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Free Healthcare IT Newsletter Want to receive the latest news on EMR, Meaningful Use,
ARRA and Healthcare IT sent straight to your email? Get all the latest Health IT updates from Neil Versel for FREE!

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