Understanding Your Bill

A Guide to the Different Sections of Your Monthly Bill

Introduction

You can view your bill from anywhere, on any device, anytime you want. Just sign in to My Account to view your monthly statement or current balance. This article provides an overview of the information that will appear on your bill each month, so you'll know exactly what you're paying for and what to expect. We'll also explain things that may differ from your regular monthly rate, like adding new services or one-time charges for things like XFINITY On Demand movies.

Use the numbered key above to find the portion of the bill you'd like explained and choose from the links below for more information.

Monthly Statement Summary
This section lists the total amount due on the account, and provides a breakdown of the previous balance, last payment, new charges, and payment due date.

New Charges Summary
This section provides a summary of all new charges for your current billing period, including applicable recurring charges, prorates, credits, taxes, surcharges, and fees.

Savings Message
If you are taking advantage of a promotion or receive any discounts, this section may show your savings in comparison to Comcast's full service rates. This section may not appear in all areas.

Payment Slip
Return this slip with your payment if you are paying by check or money order.

Service Details
Get detailed information about new charges listed by product for your current billing period.

Partial Month Charges & Credits
If you add or remove a service during your billing period, partial month charges or credits for those services are listed here. This section does not appear on every bill.

Other Charges & Credits
This section includes fees not covered in other areas of your bill, like installation fees and any credits to your account. This section does not appear on every bill.

Taxes, Surcharges & Fees
This section lists a breakdown of taxes, franchise fees, and other fees that apply to your Comcast services.

1. News from Comcast

Check this section for important messages about your account, such as account or service changes, price adjustments, legal notifications and more.

7. Service Details
This information is specific to the products and services on your account. The billing period dates are listed next to each product description. The following is a sampling of items that may appear in this section:

XFINITY Internet lists Internet service charges when XFINITY Internet is not included in a bundle. This includes the regular monthly charge and equipment rental fees.

XFINITY Voice lists XFINITY Voice service charges when XFINITY Voice is not included in a bundle. This includes the regularly monthly charge, modem charges, collect calls, Directory Assistance, international charges and a regulatory recovery fee.

Additional Services includes any additional services that are not included in your bundle price. You may see: