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compilé et répondu - questions sur nos produits.

Questions concerning external enclosures

General

The hard drive / SSD is not recognized?- Make sure that your HDD/SSD is placed correctly inside the NAS and that the connectors are connected.

- If the HDD or SSD is new, it must be first formatted and partitioned before it can be used by the operating system. This is how to partition you HDD/SSD with Windows 7 [https://technet.microsoft.com/en-us/magazine/gg309170.aspx] / Windows 8 [http://www.disk-partition.com/windows-8/partition-hard-drive-windows-8.html] / MacOS X [http://osxdaily.com/2011/04/26/partition-hard-drive-mac-os-x/]

- Please use the USB ports on the back side of your PC. the front USB ports might not provide enough power for the enclosure to properly function.

- Make sure that the power supply is connected to the external enclosure and that the power switch is turned ON (Only by 3.5" enclosures).

- Try connecting the external enclosure to a different USB port.

- Try connecting the external enclosure with a different USB cable.

- Update the USB 3.0/USB 3.1 drivers for your OS/Motherboard. The most actual USB drivers can be found on the internet website of your motherboards manufactorer.

- While connecting with an eSATA connetion: Connect your external enclosure with eSATA when the system is running. Your motherboard must have HotSwap support. In your motherboard's manual and on your motherboard's manufactorer website you can find further information if your motherboard has HotSwap support. In order to make sure the enclosure itself is working, try connecting it via the USB port.

Can i connect my enclosure with eSATA and USB at the same time?- No. Both interfaces cannot run at the same time.

Where can i find drivers for my device?- The actual drivers for your device can be found in the [LINK]Download Center[/] in the support category. The support category can by each product directly above the product description. When using the msot current operating systems it is mostly already pre-installed with current drivers therefore the need to install the driver manually is less probable.

Do i need a power supply for my 2.5" enclosure?In general, an additional power supply is not necessary. Many ICY BOX external enclosures have a 5 V connection available in case more power is needed. A power supply is not included in the package content.

Interesting facts about the new USB 3.1 standardThe USB interface has been the standard for PC hardware and the new USB 3.1 standard entails several improvements. Not only the data transfer rates are much faster but also the charging of smart devices. And finally, the reversible-plug connector is introduced to USB as well.

Compared to USB 3.0 the transfer rates are doubled, thus the USB 3.1 interface achieves speeds of up to 10 Gbit/s which makes the interface fast enough to even max out current SSDs.

Another novelty, the reversible-plug USB Type-C connector, can be plugged into an appropriate USB Type-C connector. Without worrying about its directions, it will fit either way. USB Type-C is able to connect monitors via its USB interface. At the same time, data can flow further using the very same USB port. Theoretically, the transfer rates should suffice to connect 5K monitors which are not yet widely-used.

On top of that the new Type-C connector allows the use of Power Delivery (PD). A feature which provides the possibility to charge devices using up to 100 Watt. Supposably, even notebooks could be charged via USB. In the near future it might even be possible for the new Type-C interface to become the new standard for smartphones, tablets and other smart devices because of the connector's small size.

The already well-established USB 3.0 interfaces Type-A and Micro-B will still be preserved for the future, though, and will also have transfer rates of up to 10 Gbit/s. Whether Type-C is completely going to replace the old-established USB interfaces is yet to be awaited. In the meanwhile, the compatibility between the old USB types and the new Type-C is ensured by already available USB adapters or a PCI-E expansion card. This way the new USB type remains compatible with older PCs or notebooks, even without having Type-C ports.

IP protection classes and their meaningSeveral ICY BOX and KeySonic products have a so called IP protection class (e.g. IP54 or IP66). This IP indication specifies the level of protection against certain environmental conditions, particularly against foreign particles (e.g. dust) and water.

The IP protection classes are defined by two digits and are subdivided into different levels. While the first digit specifies the protection against foreign particles, the second digit defines the degree of protection against moisture.

Level Meaning1 Protection against dripping water2 Protection against dripping water when tilted up to 15°3 Protection against spraying water4 Protection against splashing of water5 Protection against water jets6 Protection against powerful water jets7 Protection against temporary immersion8 Protection against permanent immersion9 Protection against high-pressure cleaning / steam cleaning

This means that the external ICY BOX enclosure IB-276U3 with protection level IP66 is dust tight and protected against powerful water jets.

In addition to the dust and water proof IB-276U3, there is the IB-278U3 (IP54) and the IB-279U3 (IP65), all of which are external enclosures for 2.5" drives. Regarding KeySonic keyboards mainly those from the industrial line (like KSK-5230IN) comply with IP68 protection class.