Join Spyder Works at our booth 310 at the Metro Toronto Convention Centre this November 3 – 4 to learn more about the D!sturbance Series simple, actionable and practical workshops proven to drive change:

Cause a Disturbance: Product Service and Process InnovationInnovation lives when there is discontent with the status quo and a desire to build, strengthen and sustain your company’s relationship with your customers. The Cause a Disturbance® keynote and workshop will help show you and your team how innovation can change your business.

Whether your business is in transition or simply looking for an innovative spark, give it a lift with a Cause a Disturbance keynote or workshop.

Ken will show you how innovation can change your business in simple steps by walking you through the 90% Rule®: It’s a straightforward philosophy that drives you to constantly ask what’s the next 10%? What’s the next product, service or process improvement that will create a continuously engaged customer base and strengthen your organization?

One of Ken’s great pleasures when speaking about innovation is helping smart and inquisitive people to step out of their day-to-day roles and focus on new ways to push their organization’s forward. As he says to audiences around the world, “The status quo today is disruption, and if your companies don’t find new ways to educate, inform, engage and delight your customers then they’ll walk to a competitor with your bottom line in tow.”

In our new video, Ken highlights how organizations can unlock the secrets of innovation to continuously delight their customers using a straightforward, six-step process:

Engage emotions, not numbers

Change customers’ lives

Connect the dots

Identify and rank opportunities

Build the plan

Communicate the plan

Everyone knows – and everyone talks about – how important innovation is in the competitive battle to find, delight and keep customers and yet, far too few achieve it. As Ken explains, “There’s a big difference between an occasional spark of innovation and an eternal flame.” But the reality is different; most firms struggle to consistently innovate.

As the founder of Spyder Works, I would like to congratulate our CEO, Ken Tencer, on completing The Directors Education Program (DEP).

“The Directors Education Program (DEP), jointly developed by the Institute of Corporate Directors and the University of Toronto’s Rotman School of Management, is offered nationally at Canada’s top business schools. The ICD-Rotman DEP has been specifically designed to help experienced directors to exercise best governance practices in fulfilling their Boardroom responsibilities.”

For nearly 25 years, organizations have come to Spyder Works at a point of change: Drive for sales; increased competition; Identifying and implementing opportunities; shifting brand or consumer perception. Through his completion of the exacting DEP Program, Ken brings an additional strategic dimension and level of understanding to our valued Spyder Works clients.