Green GamingThe positive way to play

In order to live up to our commitment of fair and fun entertainment, we also have a shared responsibility to help our customers only spend what they intended and to have a positive playing experience.

Green Gaming is our way of helping our players to achieve this.

Green Gaming Tool

Mr Green is always striving to be on the forefront of innovation when it comes to responsible gambling. Our revolutionary Green Gaming Tool has been designed by a team of industry experts in order to help you assess your gambling behaviour and therefore determine whether your gambling habits are healthy or whether you may be at risk.

The Green Gaming Tool garners information through a simple multiple-choice self-assessment test and your real-life Mr Green gameplay data. Based on this collected data, the tool then accurately calculates your gambling behaviour risk-profile and thus we are able to advise upon recommended actions based solely on your own, individual and unique results.

By allowing you, the player, to stay informed about your own gambling behaviour and habits, combined with impartial advice from industry and responsible gambling experts, the Green Gaming Tool ensures a safer environment for you to maintain entertaining and above all, healthy gameplay.

How the tool works in 5 easy steps:

Log in to your Mr Green account and select the Mr Green silhouette to open the main menu

View your individual data and personalised risk-profile provided by the Green Gaming Tool along with recommendations on healthier and responsible gameplay.

Green Gaming Limits

If you take care of the small things, the big things take care of themselves, let Mr Green be that helping hand with both financial and session limits readily available to use from within your player account. We know time flies when you are having fun so allow us to help you maximise that fun whilst minimising your risk and frustration.

Your Green Gaming Limit feature is an effective and valuable player companion, allowing you to set the defining limits of your individual gameplay so you are always within control. Our tool also offers helpful reminders that inform you when you have reached your upper limit for your respective chosen timeframe.

Whatever your preference, with financial and session limits available, you can be assured that Mr Green offers the best solution for you. All of our limits can be set daily, weekly and/or monthly as well as the ability to activate more than one limit at a time.

Changing Your Limits

Green Gaming Limits can be easily edited from within your player account, we kindly ask you to think twice before making a change, whether it be to increase, decrease or remove the limit completely.

When lowering a Green Gaming Limit, the change will be instantaneous

When increasing or removing a limit, the change will have a 7-day consideration period before completion. You are always able to cancel the change of request from your player account.

Please note, past gameplay will also be counted towards your overall set limit capacity. For example, if you set a weekly deposit limit of €100 on a Wednesday and earlier that calendar week you deposited €60 already, your remaining weekly deposit limit for that week will be €40.

If you have any concerns at all about spending more than you can afford or the amount of time you spend on site, Mr Green urges you to make full use of our Green Gaming Limits to give you peace of mind and minimise your risk.

Never spend more than you can afford with Mr Green’s Deposit Limit. By setting a maximum daily, weekly and/or monthly Deposit Limit you can be assured that no matter how much fun you are having, you will never exceed your pre-determined, set budget for the respective timeframe.

For example, if you set a daily maximum Deposit Limit of €100, deposit €50 and then another €40, you will be restricted to a €10 remaining deposit until a new day has begun and the limit is once again re-set.

Setting your Deposit Limit is as easy as one, two, three!

Log in to your Mr Green account

Select the Mr Green silhouette to open the ‘Green Gaming’ menu where you are able to select the ‘Deposit Limit’ tab

Enter the maximum amount in Euros (€) you wish to be able to deposit for the day, week and/or month

With every chance at a win, there is always the unfortunate possibility of a loss. Mr Green’s Loss Limit controls the amount of money you are able to lose from your deposits, meaning you will never lose more money than you expected or than you can afford.

For example, a loss limit of €100 will take effect if the player reaches €100 in losses, preventing any further gameplay in the casino until the next play period begins.

Kindly note that the loss limit is only based on deposited money and not on winnings. For example, if you:

Deposit €100

Set a daily maximum Loss Limit of €100

Play and win €10 totaling €110 on your account

You are able lose the whole €110 before the Loss Limit restricts gameplay until a new day has begun and the limit is once again re-set

Setting your Loss Limit is as easy as one, two, three!

Log in to your Mr Green account

Select the Mr Green silhouette to open the ‘Green Gaming’ menu where you are able to select the ‘Loss Limit’ tab

Enter the maximum amount in Euros (€) you are willing and able to lose from your deposits for the day, week and/or month

Time flies when you are having fun, make sure your fun doesn’t end in frustration and never spend more than you mean to with Mr Green’s ‘Wager Limit’. By setting a maximum daily, weekly and/or monthly Wager Limit you will never exceed your pre-determined, set budget for the respective timeframe.

For example, a Wager Limit of €100 will give you exactly €100 worth of gameplay at Mr Green, regardless of whether you are winning or losing. Once your upper limit has been reached, your gameplay will be restricted until a new time-period has begun and the limit is once again re-set.

Setting your Wager Limit is as easy as one, two, three!

Log in to your Mr Green account

Select the Mr Green silhouette to open the ‘Green Gaming’ menu where you are able to select the ‘Wager Limit’ tab

Enter the maximum amount in Euros (€) you wish to play, regardless of winnings for the day, week and/or month

An hour can soon seem like a second when you are having fun and it can be very easy to lose track of time. Let Mr Green be your stopwatch with our Session Limit. Whether you are spinning away on slots or browsing our odds you will be reminded of the time you have spent so far on site.

Setting your Session Limit is as easy as one, two, three!

Log in to your Mr Green account

Select the Mr Green silhouette to open the ‘Green Gaming’ menu where you are able to select the ‘Session Limit’ tab

Enter the maximum amount of time you wish to play before being reminded of the time spent on site

Take a break

At Mr Green, we look at gaming as the ultimate in entertainment experience, something to enjoy and excite. Playing with us should always be a positive experience such as watching your favourite TV series, dancing to your favourite music or painting that perfect masterpiece.

If you feel as though you are no longer enjoying playing with us, or that you are ending up frustrated, anxious or even depressed then it sounds like it may be time to take a break from playing and assess if your current level of play is right for you.

Using our ‘Take a break’ feature on site will ensure the temporary closure of your Mr Green account for a selected time period of your choosing. During this break, you will not be able to login into your Mr Green account, nor will you be able to reopen the account earlier than the time frame you selected allowing you time to truly consider your playing behaviour.

The ‘Take a break’ option allows you to take a break for 1, 7 or 30 days. After your break period has passed your account will automatically reopen upon attempted login.

Self-exclusion

If you are finding that your gameplay is having a negative effect on you personally, your situation or those around you, you are able to close your account under our ‘Self-Exclusion’ feature. This feature is available to players on-site and can also be activated by contacting our customer support services directly.

If you choose to self-exclude, you will not be allowed access to your account before your chosen, set time period has passed and you will no longer receive any marketing material from us at Mr Green. Should you wish to re-open your account after the time period has passed, you will be required to contact our customer support services and go through a consideration period before the account will be re-opened to use again.

We offer the following self-exclusion time frames:

6 months

1 year

3 years

5 years

Indefinitely (minimum of 6 months)

Should you contact our customer support services in order to self-exclude your account, we will also provide you with recommended companies that may help, should you wish to talk through your gameplay behaviours and habits.

If you would like to prolong your self-exclusion period or require any further information on our self-exclusion feature, we kindly ask you to reach out to our customer support services team with your request.

Useful tips

Play because it’s fun – not to make money

There are hundreds, if not thousands of different games to enjoy. From huge blockbuster slot games, to simple and intimate blackjack tables. But sometimes the potential reward earned in game can outshine the fun, leading you to chase the win rather than enjoying the entertainment available. Gaming should never be used as a solution to any financial problems.

Stick to a budget

We’ve all heard it before – “Time flies when you’re having fun” and so too can your funds. So much so in fact, that you may feel you can’t tell your friends and loved ones how much you’re spending on gaming. Should you ever feel this way, it can be a strong indication you’re gaming too much. So set a budget, stick to it and never play for more than you can safely afford.

Limits are your friends

Why leave your gaming finances to chance? We’ve all been there, getting a little too carried away and playing more than you originally intended. Mr Green has made it easy to remain in control with useful, built-in tools that will help you to set wagering, deposit and loss limits so you can maximise your fun, and minimise your frustration.

Set your alarm

How many times have you forgotten to do something because you were so engaged in that latest boxset, or a thrilling round of blackjack? It happens. Mr Green recommends setting an alarm, that’s right, an alarm just like waking up in the morning. It’s a simple trick to relax, enjoy your gaming and know when to call it a day.

It’s a marathon, not a sprint

Losing is as much a part of gaming as winning, and if you’re losing, the overriding temptation is to continue gaming to win back any losses. Don’t! Take a break, clear your head and make use of Mr Green’s gaming limits to stop it from happening in the first place.

The only mood, is a good mood

Thrilling. Exciting. Enjoyable. Marvellous! That’s how we hope you feel when playing at Mr Green, but gaming when you’re feeling depressed or upset can, and will affect your decision making. Taking a risk you may not normally take or feeling constantly distracted leading to mistaken decisions. Only play when you’re clear headed and able to concentrate 100%.

Stop and smell the roses

The fun had from gaming can of course fade over time and you may get the urge to raise the stakes to artificially create excitement. STOP! This can be the beginning of a domino effect you can easily lose control of. This is the perfect moment to take a break from gaming. Mr Green gives you the option of taking a break from all gambling on Mr Green’s website. You decide for yourself how long this should last. When the period is over, and most importantly, when you want to start gaming again.

Drink, drugs and gaming don’t mix!

Alcohol and drugs will cloud your judgement and inhibit your rational decision making. Never play under the influence. Only play when you are clear headed and able to concentrate 100%.

Know yourself

Understanding your own gaming behaviour will always put you in the driving seat of your actions. But how do you begin to understand yourself? Mr Green’s Predictive Tool can help. A few minutes completing a self-assessment test, which is then compared to your actual gaming habits will help identify any potential risks.

Real life comes first

With so many games to play it can be an easy option to escape real life problems and issues, in game. Gaming should only ever be a form of entertainment and never be used as an escape.

How much is too much?

That’s the big question isn’t it? It depends, and it’s not always down to just the money, time is also a valuable commodity. Your budget (just like everything else) basically comes down to your personal circumstances.

Firstly, ask yourself in all honesty – How much money can I risk losing without it affecting my ability to manage other financial daily/weekly/monthly costs like rent, food, childcare, bills etc?

Secondly, ask yourself – How much spare time do I have to play, compared to how much time I actually spend playing? Do you spend longer than you thought playing and does that time spent eat into time with your loved ones, work, sleep etc.

Should gaming affect your life negatively in any way, it’s time to take action.

The thinking behind gaming

I have a guaranteed system to win! Follow these steps and you’re sure to win! I’ve never washed these socks and they help we win every time!… how many times have you heard these words or variants of these phrases?

Contrary to popular belief, slots, blackjack, roulette, sports betting even the lottery are ALL games of chance, period. Most players think of gaming as a low-risk, high-yield proposition when in reality, it’s the exact opposite.

From the beginning, the odds always favour the house and whilst knowledge and skill can play a role, the alluring prospect of hitting that huge casino or lottery jackpot proves too tempting, despite the overwhelming odds against them.

Its human nature to feel excited when taking risks coupled with the positive feeling gained from gambling. That feeling of anticipation creates a natural high, an adrenalin rush that many players look for in their fun and entertainment. It’s also a feeling that some people believe they cannot live without.

Green Gaming Forum

The Green Gaming Forum is where we share our thoughts and insight about our work in Green Gaming. The purpose is to share ideas and insights so that we as an industry will deliver a safe and responsible gaming experience to our players.

Understanding your playing patterns

Simply answer yes or no to each of the 13 questions in this Green Gaming Quiz, to help understand how positive or negative your playing is. Answer each question about your playing experiences and beliefs (or those of someone else).

Green Gaming Quiz is 100% anonymous. No data or information about your answers will be saved.

Underage Gambling

It is illegal for anyone under the age of 18 to gamble with Mr Green.

At Mr Green we carry out electronic verification checks and reserve the right to request documentation and suspend an account until a player’s age is verified.

If you share your mobile phone, tablet, laptop or computer with anyone who is under the legal age of 18, Mr Green recommends that you restrict access to our site using the following tips.

Keep your password and deposit details secure

Don’t save passwords or use auto-fill on your computer

Be sure to always log out of your Mr Green account after your session

Talk about the legality and potential damage of underage gambling

Familiarise yourself with the build in parental tools on your Mobile/Tablet/PC/TV devices.

Mr Green also highly recommends the use of the following subscription-based filter software to actively prevent minors from accessing inappropriate online content:

Mr Green provides links to other websites owned by third parties. The content of such third party sites is not within our control, and we cannot and will not take responsibility for the information or content thereon. Links to such third party sites are not to be taken as an endorsement by Mr Green of the third party site, or any products promoted, offered or sold on the third party site. In addition, Mr Green will not be held responsible for the performance or quality of the third party software recommended on this page.

FAQ

As a leading source for online entertainment, Mr Green understands that our responsibility does not stop at simply furnishing our players with a superior online casino and sportsbetting product. In order to live up to our commitment of fair and fun entertainment, we also have a shared responsibility to help Mr Green players only spend within their budget. Green Gaming is our way of informing and helping our players to do this.

From routine time notifications, we like to call ‘Reality Checks’. To customised account parameters that let you adjust and control anything from the amount of money wagered per week, to the maximum amount of money you can afford to lose when playing. Green Gaming is all about having fun, and letting us take care of the little things.

Let us make one thing clear, limits will never affect your odds, chance of winning, cards dealt, the spin of the roulette wheel or anything related to the casino game mechanics… never! What limits do, is help you to make sure that your spending never goes beyond what you intended.

When you create your Mr Green account for the first time, your account, by default, has no limits.

The Green Gaming feature will allow you to currently set a Deposit limit. Loss limit. And, a Wager limit.

Please keep in mind that for any raise or removal in limits there is a cooling off period applicable. Please see the Limits section on this site for more information..

Answering this question is not as simple as you might think, because what might not constitute a problem for one person may be very damaging to another. It’s more helpful to think about the impact gambling is having on your life.

To take a step in the right direction, take our useful Green Gaming Quiz. By honestly answering a few simple questions, it may reveal some insights into your own playing behaviour that you may never have thought about before. No information is shared, emailed or posted, your result is for your eyes only.

Problem gambling is defined by an urge to gamble continuously resulting in harmful negative consequences and/or being compelled to keep gambling, despite having a desire to stop.

If you feel like you may have developed issues with your gambling, we recommend that you self-exclude from Mr Green and seek the support of one of the organisations listed in the Support section of this site.

If you suspect that a friend or family member has a gambling problem, you are likely worried and concerned for them. We recommend that you contact a problem gambling support organisation that can support you in encouraging the person to seek help.

Help / Support Organisations

Below are details of locally available organisations that provide free, impartial and confidential advice and support about gambling related issues.

Concerned about a friend or family member?

If you’re worried that a family member or friend may be spending too much time or money playing, then we recommend contacting an organisation such as GamAnon. They can offer advice and guide you on the best way possible to get everyone back on the right track.

Online help for problem gamblers

Gambling Therapy is a free online service that provides practical advice and emotional support to people affected by problem gambling who reside outside Great Britain. Gambling Therapy is part of the Gordon Moody Association.

Is problem gambling affecting you, or those close to you?

GamCare is the leading national provider of information, advice, support and free counselling for the prevention and treatment of problem gambling. Our expert services are confidential and non-judgemental.

Customer Service - Here to help!

In addition to our Green Gaming toolkit, we have a highly trained and friendly customer support service available to contact via live chat (found to the bottom, right-hand side of the website), email or by phone: +44 2035100870. Our staff are constantly being trained in the latest responsible gambling practices and have been recognised within the igaming industry as highly knowledgeable in this area, creating a safer and more trustworthy environment in which to enjoy yourself.

If you require further information on any of the Green Gaming toolkit available here at Mr Green or wish to discuss your gameplay behaviour and habits further, then please do not hesitate to get in touch with our customer support services – they are here for you.

Mr Green Limited is a company registered in accordance with Maltese Law with registration no C43260, Registered office: Mr Green Limited, Tagliaferro Business Centre, Level 7, High Street, Sliema SLM 1549, Malta; Mr Green Limited is operating under the Malta Gaming Authority and holds the following licenses - MGA/CL1/521/2008 issued on the 6th January 2010 and renewed accordingly on the 6th January 2015, MGA/CL1/772/2011 issued on the 21st March 2012, MGA/CL1/869/2013 issued on the 19 July 2013, MGA/CL1/1110/2015, MGA/CL1/1086/2015 and MGA/CL2/1085/2015 issued on the 22 September 2015. Investor Relations