Beans & Brews

Beans and Brews has a homegrown recipe for creating exceptional customer experiences. But to grow, it needed BambooHR for sharing accurate employee information and reports.

Sarah BlueVP of Operations

“I grew up in the business, starting out as a barista at age 17, so I’m passionate about creating processes that ensure a quality customer experience. Before BambooHR, I’d sometimes spend half of my day chasing paperwork and missing pieces of information. Now I have time to standardize what I’ve learned for our training program, so new associates can be successful.”

The Company

The Laramie family established the first Beans and Brews Coffee House in 1993 in Salt Lake City. Today, Beans and Brews has 25 locations throughout Northern Utah and has created a franchise opportunity to expand the business into other markets. From the beginning, the company’s focus has been an unwavering commitment to the principles of quality, freshness, and integrity.

The Challenge

The VP of Operations is responsible for writing and implementing best practices to ensure an exceptional in-store customer experience. But with a growing number of stores, she often spent half her day manually collecting and compiling employee information. Paperwork had to be filled out, copied, and emailed from multiple store locations. Missing information sometimes required store visits to gather. Even the most straightforward tasks, such as employee evaluations, were difficult to plan and coordinate.