Printing reports can be performed via different ways and the following steps is showing only some of them

1. On any contact record2. Press Printer button in the toolbar3. While technically it is not relevant, but make sure that the Contact Details report is selected in the list4. Make sure that the Current Contact Only is selected6. Make sure to select the Print Report Output to Window7. OK 8. This generates the preview of the report9. Button Printer 9.a. Make sure that the printer name is the desired one with the different trays9.b. Either in Print Setup all via the button Properties >> select a different tray than the default setup tray from the Windows Printer setup

>> RESULTS:

First test, set preference to print to tray #2 using standard paper size.

--- Tray #1 was used.

Second test, set preferences to print to tray #3 using Legal Size paper.

--- Tray #1 was used.

Third test, set preferences to print to tray #3, and telling the printer to force able use the Legal paper in that tray.

--- Tray #1 was used.

Image of settings screen.

Repeated testing, marked the first 2 sheets of paper in each tray with the tray number the paper is in.

Same results, regardless of settings Tray #1 was always used.

Additional note: - The same behavior is experienced when using Tools >> Configure >> Printer Setup- With any known way to try to force GoldMine to print the report on a different tray will fail

Resolution

[CAUSE]This is RM # 235288[WORKAROUNDS]A. Use a PDF/XPS printer instead for 'printing the report' and then print out the PDF/XPS file as desired (XPS printer is usually automatically installed when installing Microsoft Office)

1. Have a PDF/XPS printer available/installed2. Print the reports as desired with this printer instead which produces a PDF/XPS file3. Print the PDF/XPS file with the desired options and tray selection to the desired Network printer if a paper copy is necessary

B. Save the report as RTF file and print out the RTF file as desired (for example from Microsoft Word)

1. Generate the Report in the Preview mode2. Save Button >> Save as desired as a RTF file (this file can be opened for example with Microsoft Office then later)3. Open or print the RTF file as desired from within Microsoft Word

C. It should be possible to install identical the printer as a Windows printer with a second configuration (here with tray 1 instead of Auto), please refer also to the following article found on the internet which the customer's IT may consider

1. Control Panel >> Hardware >> Devices and Printers2. Add Printer3. Select the identical printer again from the list or enter share.ip address4. usually Windows asks to use installed drivers or update drivers (I selected use currently installed as there was no need to update drivers)5. Assign a matching name to the printer for example xxx_tray16. Once the Printer is added >> Right Click on the printer >> Printer Preferences7. Change settings (tray) as desired and save changes8. Use this printer for printing a preview and or temporarily set this printer as the Windows default printer for printing GoldMine reports

D. Another option might be (depending if this is allowed by IT) to temporarily change the current Windows Printer settings directly to Tray 1 instead of Auto.

- This might be the least desired workaround but could be worth a try. - So prior printing any report from GoldMine >> go via the Control Panel >> Hardware >> Devices and Printers >> via right click into the Printer Preferences of the printer >> Change the default tray to the desired tray for example Tray1 >> save the changes and verify this in GoldMine with Printing the report. - After the desired reports are printed the user needs to remember to change the settings back again to the original default.