Water bore investigation process

When your complaint relates to the impact of a resource operation on an existing water bore, our investigators will follow the process below.

Timeline

Step

What we will do

Within 10 days of receiving your complaint

Desktop investigation and risk assessment

We will compile existing information and records. This includes checking resource company records and other activities in the surrounding area

Within 20 days of receiving your complaint

Field investigation (if required)

We will contact the bore owner to arrange an inspection. We may take a water sample and collect information on the bore's condition, water level, depth, water quality and performance

Within 20 days of final site inspection (however, detailed results may take up to 2 months to be finalised)

Data analysis and investigation report

The investigator will analyse data obtained from the field investigation and compile a report. We will send a copy to the bore owner and provide them with an opportunity to discuss findings with the investigating officer

Land Access Ombudsman

The Office of the Land Access Ombudsman has been established to improve the land access framework for landholders and the resources sector.

The Land Access Ombudsman is an independent, impartial body to help landholders and resource companies resolve disputes about alleged breaches of conduct and compensation agreements and make good agreements.

GasFields Commission

The GasFields Commission is an independent statutory authority established to manage the co-existence of rural landholders, regional communities and the gas industry in Queensland.

The Commission provides information, engages with rural communities and facilitates connections across the gas and agricultural sectors. It supports best-practice business-to-business relationships in the gas fields and provides the tools for informed decision-making for all parties involved.