Multilingual IT Technical Support at Fujitsu Portugal (m/f) – (86970)

We are now recruiting Service Desk Agents – 1stLine support to provide technical assistance to users via email or phone. Do you want to join a multicultural, dynamic and enthusiastic team of over 1300 colleagues from all over the world?

Job purpose: To provide a single point of contact for users, dealing with the management of both routine and non-routine Incidents, Problems and requests. Provision of 1st line support for incidents.

Correct use of escalation to Service Desk Expert as per desk procedures

Significant time spent dealing with customer on the phone

Must be able to interface internally and externally

Works as part of a team and contributes to team targets

Expected to be flexible in covering shifts

Typical career path will be to Service Desk Expert or ITIL Process Controller

Key education and experience:

Proficiency in English and good command in one of these languages: French, Spanish, Italian, German

Knowledge of various software and applications (minimum: Windows environment and MS Office package)

Interpersonal skills crucial for working in a customer service center such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, sense of urgency, optimism and enthusiasm

We offer:

§ Very competitive salary, bonuses and benefits package

§ Training, support and internal career progression plan

§ Excellent facilities centrally located near a wide range of public transports

Tue, 20 Feb 2018 18:54:24 +0000

PortugalLisbon

To negotiate
To negotiate
IT Helpdesk
Language/ Dutch, German, French, English