Plusnet

Net Promoter Score 2017 Benchmarks

Last known Net Promoter Score is

37

Plusnet plc is a British quad play internet service provider in July 2004 when it was floated on the Alternative Investment Market. On 30 January 2007, Plusnet was acquired by BT Group, but it continues to operate as a separate business. By December 2013, it had over 750,000 customers across the UK.

Plusnet also operates a number of additional businesses: the Metronet, Plusnet Hosting, Just The Name and John Lewis Broadband in partnership with John Lewis.

Quick facts about Plusnet

Products

Internet services
Landline telephone services
Digital television

Industry

Internet, VoIP, Telephony, Digital television

Headquarters

Sheffield, South Yorkshire, England

Founded

1997 (as Plusnet Technologies Ltd)

Key people

Andrew Baker, Chief Executive

Net Promoter Score for Top Brands compared with Plusnet

What is Net Promoter Score?

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company's revenue if used properly.

The main advantages of NPS are close correlation with a company's growth and easy collection, interpretation and communication of the data.