Situation

ZENworks
applications objects were attempting to install application files
through the middle-tier server instead of pulling them directly
from a UNC path on a Windows share.

The user
objects and domain workstation objects had been granted privileges
to the directory on the share containing the install
source.

Resolution

There are
two resolutions that can be performed if you are seeing this
issue.

1) Grant
user and domain workstation objects read privileges to the root of
the share. This permission does not be inheritable to sub
folders so long as the user and workstations have rights to the
specific folders containing the software they are
installing.

2) Create
and use a share starting at the directory containing the install
source for the particular application object.

Additional Information

The ZENworks
agent attempted to access the ROOT of the Windows share to test if
UNC access was available to the resource and when this failed, the
install was performed through the middle-tier server.