Erick and Rich chat about the coronavirus pandemic's effect on hardware sales, surveying your clients about when they'll return to the office (if ever), and the recent spike in people who say they're locked down at home with a ghost.

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Erick Simpson

Co-Founder of one of the first "Pure Play" MSPs in the industry, and creator of the MSP Mastered™ Methodology for Managed Services business performance improvement and the Vendor Channel Maturity Level Index™ that identifies IT channel program maturation for strategic growth, Erick Simpson is a strategic technology business growth and transformation specialist. He is experienced in improving top and bottom-line business performance by increasing operational efficiencies, boosting marketing and lead generation outcomes, accelerating sales velocity, shortening sales cycles and maximizing service efficiencies.

With over 30 years of experience in the IT industry as an Enterprise CIO, MSP, Strategic Coach and Consultant, Erick is a Business Process Improvement Expert with hundreds of successful IT Solution Provider, MSP, Cloud and Security practice business improvement consulting engagement outcomes.

One of the most prolific, recognized and sought-after business improvement and transformation experts, authors and speakers in the industry, Erick has contributed to numerous industry publications and spoken at hundreds of events.

His published works include "The Guide to a Successful Managed Services Practice"; the definitive book on Managed Services, “The Best I.T. Sales & Marketing BOOK EVER!”, “The Best I.T. Service Delivery BOOK EVER!” and “The Best NOC and Service Desk Operations BOOK EVER!”, along with 50 Best Practice Guides.

Tuesday, June 9th @ 11am PT / 1pm CT / 2pm ET
Let’s face it – typical MSPs are losing out on additional hardware renewal revenue opportunities that their clients are more than willing to pay for – to the tune - Read More

As I continue to work with partners that during the Covid-19 epidemic, I’m reminded that we must all strive to improve our business strategies and operational efficiencies, no matter what the current economic situation is. In fact, - Read More

Thursday, May 28th @ 9am PT / 11am CT / 12pm ET
As a result of the current Coronavirus situation, 2 distinct IT provider and business customer segments have emerged – those in “survive” mode, and those in - Read More

Thursday, April 30th @ 11am PT / 1pm CT / 2pm ET
As the COVID-19 novel coronavirus quarantine orders now govern the majority of global businesses, business owners have had to transition to conducting typical day-to-day business - Read More

Thursday, April 16th @ 11am PT / 1pm CT / 2pm ET
During this strategic business-building session I’ll be joined by Mark Winter from RapidFire Tools, and I’ll be sharing how to help customers increase their - Read More

Thursday, April 2nd @ 9am PT / 12pm ET / 5pm BST
During this strategic business-building session I’ll be joined
by Tom Sopwith from IT Glue, and I’ll be covering:
The 6 focus areas of your business to create real quarter-over-quarter business improvementThe 1 meeting agenda - Read More

There’s no doubt about it, the public is experiencing an unprecedented amount of fear, uncertainty and doubt as a result of the Coronavirus (COVID-19) Pandemic. And the behavior we’re seeing in retail stores and other walks of life is surreal – it recalls the backstory of many of the Zombie and - Read More

Thursday, March 19th @ 11am PT / 1pm CT / 2pm ET
Proven Strategies to Supercharge MSP Growth
Are you looking for the strategies that best in class MSPs use to supercharge business growth that leads them to high-value exits, or position them for rapid growth through acquisition? - Read More