ET1CHMXKQ05 - The problem was the homeowner had 2 pans to catch the water leaking down from the freezer compartment from the duct in the back.

I have the evap pan clear of ice, but the drain hole is clogged with ice.... Is there any way to thaw the drain hole area out without melting the surrounding area with a heat gun, besides just unplugging and open the freezer door and waiting for time to go by which is what I'm doing right now.

As soon as it thaws I'm going to blow out the drain with nitrogen and then hang a piece of 14g solid copper wire off the bottom of the heater and into the drain hole. This is the second one of these I had to fix this way... last time it lasted almost 2 years before the wire got too brittle.

You don't have to wait for the drain hole to thaw. Keep blowing the hot air on it and poke at the ice with dental pick like tool. Soak up the water as it melts so you can get hot air directly on the hole. It takes maybe 20 minutes but it will clear out. After the hole is clear pour some hot water through the drain tube to be sure it's all gone OR you could go to www.ASPENSAFETY.COM and buy a defrost drain deicer part #AM25. Thats what I have been using. It melts the ice in the drain hole in seconds. Also, instead of a heat gun I would use a hair dryer. Its less likely to melt the plastic.

My tool of choice for both evaporator and drain defrosting is a Wagner steamer. It will unclog a drain in seconds. Before I had the steamer I would use a 2 liter pop bottle with a 1/4" hole drilled through the cap. I would fill it with hot tap water and squirt the evaporator while vacuuming with a shop vac. For drains, stick 1/4 plastic tubing in the hole and squirt hot water down the hole. An empty zoom oil bottle works well too.

I do commercial refrigeration service and heating and AC commercial and residential and fool with residential appliances for fun... If they call me for a residential refrigerator, and I go look at it, if I can't fix it or don't know for sure what's wrong, I don't charge the customer....

I have trouble finding the proper service info for some residential appliances, like the wiring diagrams- kind of the same way with commercial cooking equipment.... the info is there to find for some and hard to get for others.

I like the idea of the Steamer and the 2 liter bottle..... seems to take too long with a heat gun.

Customer has spare fridge and everything was moved before I got there this morning----I love those kinds of customers!