Call Flows - Custom IVR Menu

One of the routing features available with Call Flows is Custom IVR Menu; when a caller dials into your business, they’ll hear a menu to properly direct their call and can select an option to be connected to the proper destination.

Menus can be used to direct calls to the correct department or recipient, saving the time it would normally take to get calls to the correct department or person. You can quickly create a menu by typing in your chosen message or uploading your own custom menu message. You can also allow callers to use the key pad or say a message to select the menu option. WhatConverts can recognize over 15 different languages and dialects when listening for menu selections.

Menu Reporting

When you use Custom IVR Menus in WhatConverts, you also can view and filter your incoming calls by the menu options selected.

For example, you’re a business with a destination number that handles sales and support activities. Using a custom menu, a caller can select if they would like to talk to sales or support. Even if either selection goes to the same destination number, you will be able to see that menu selection within your WhatConverts dashboard and reporting. Using this information, you can drill down to view just sales calls in your reporting; making optimizing your marketing efforts to target more sales related calls a breeze.

With WhatConverts your phone calls, form submissions, web chats and ecommerce transactions can all be seen and reported on from one, centralized dashboard. In your dashboard, you can view, sort and report to know what marketing brought them to you and lead data such as source, medium, campaign, content, keyword, lead page, landing page, form details, call details, chat transcripts and call recordings.

WhatConverts answers your conversion questions including:

What marketing inspired a customer to reach out?

Are the leads coming into my business leading to sales?

When a customer fills out a form or calls, is that a “good” lead?

With WhatConverts, you have the tools to see what marketing converts, whether they call, chat or fill out a form; we can track those touchpoints back to the marketing responsible, giving you the complete marketing picture.