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By Linsey Grams The other day, I did a business a favor. I complained. I know criticism doesn’t sound like a favor, but it most certainly is. Most disappointed customers move onto the next business without giving that first business a chance to improve. This particular instance involved a sensitive pregnant woman (me)

Beth Israel Deaconess Hospital is a pioneer in the transparency movement. The Boston-based hospital has been publishing the quality and safety reports for years. Though some say CEO Paul Levy has opened the hospital to bad media coverage by exposing some areas that need improvement, Levy says that any unsavory incidents that come to light