Supported iOS devices (iOS 10.0 and later)

Apple iPhones 5, 5s, 6, 6 Plus, 6s, 6s Plus, 7, 7 Plus, 8, 8 Plus, iPhone XNote: iPhone X playback is available but will not go full screen. We are currently working on a resolution for a future release.

Supported browsers

Windows 8+ : Chrome, Edge, Internet Explorer

MAC 10.10+: Safari 11+, Chrome

Data usage

Streaming video is often the biggest contributor to Internet data usage. So understanding how it works is especially important. Using the app to stream content for 1 hour will use 1.7 GB of data (approximate value)

Using the Optik TV app at home contributes to your internet data usage

Using the Optik TV App on your mobile network will use your mobile data. Data charges may apply for mobile service outside Wi-Fi coverage

Functionality

Most content is available in 720P. However, some live channels are available in 1080P. We are working towards adding more high quality content soon.

Note: 4K content is not available.

Rewind, pause, fast-forward

Live programs: You cannot rewind, pause or fast forward a live program at this time.

TV Shows On Demand: You can pause, fast forward or rewind On Demand TV content, but the features may be disabled on select programming by the provider.

Movies On Demand: You can rewind, pause or fast forward a movie On Demand.

Restarted programs: You can pause restarted programs at this time.

Accessibility features

Closed captioning and described video can be turned on for any program or movie where the content providers have enabled them.

Manage Closed Captioning(CC) or Described Video: During live or VOD playback, select the arrow icon in the lower right hand corner. This will open a panel at the bottom of the screen and you can select the CC or AD icon to turn on or off the feature of your choice. When selected, the chosen icon will turn green and remain on until you choose to turn it off by tapping it.

Closed captioning

After selecting a live program select the arrow icon in the lower right hand corner. This will open a panel at the bottom of the screen and you can select the CC icon.

Live TV and setting recordings

For a complete list of all channels available to watch on the go, visit telus.com/optikapp

All Optik TV customers have access to the live and On Demand content included with the Essentials theme pack, as long as it is available on the go

If you subscribe to additional channels, you also have access to those provided they are available on the go

Note: Licensing and rights limitations mean that not all programs and channels are available to watch on the go. Some channels are only available when connected to your home TELUS Internet service due to content provider restrictions.

Channel guide

From the home or Live TV Tab select the Live TV tab and then the View guide button. The current channel lineup will appear.

To change the time on the browser, use your mouse to scroll horizontally within the time bar at the top or select -/+ 1 hour. On your phone or tablet, you can drag the guide or timebar horizontally.

To view more channels, scroll vertically

To view specific categories, select All categories and then choose a category

To restart a program select any program with the Restart icon and select Restart from the program details screen. Restart on the Go is available on select channels for any program that is currently airing. See Optik TV Restart for more info

There are 3 channel views available, you can use the Filter by menu (under All Categories) to choose the view that you prefer.

Subscribed (default): Includes all channels in your package, though not all may be playable on your device. This view is helpful if you wish to use the app to set recordings

Playable on this device: Includes only channels that are playable on your device. Some channels require you to be connected to your home TELUS Internet network in order to watch

All channels: Includes all channels available on Optik TV, including those you are not subscribed to. You can visit telus.com/myaccount to subscribe to additional channels

Navigate through the Live guide

To move to a date on the guide you can scroll horizontally or use the date picker function.

Click on TODAY

Select the date you want to view

The Guide will move to 7PM on the date you have selected. To choose another time, scroll horizontally through the guide.

Playback is only available when connected to your TELUS Internet at home

If you are attempting to play content at home but receiving the message alert “Sorry, playback is only available when connected to your TELUS Internet at home,” it may be for a few reasons:

Your digital box may not be plugged in. Please plug in your digital box to resolve this

You could be having pairing issues with your digital box. Try rebooting your digital box to re-establish pairing

Set and manage recordings

You can use the app to set a recording on any channel to which you are subscribed

Though you can set recordings from your browser, smartphone and tablet, you can only watch recordings on your Optik TV digital box at home. However, some recordings may be available On demand

To set a recording:

Select the Live TV tab and then View guide. To view more channels in the guide, scroll vertically

To change the time, scroll horizontally within the time bar at the top or on the guide

Select the show you would like to record. The series episode page will open with the episode you have selected highlighted. If the program you have selected is not part of a series, the details page will appear

If you get the Episode details page: Select the Record icon to set a recording. If available, you can also select the Series icon to set up a series recording

If you get the Series Info Page: Select Record show button and you will then be able to modify and set your recordingNote: To edit a recording, select the Edit icon. You can change the channel, time, scheduled end time and when the recording will be deleted. You can also delete a scheduled recording

To manage previous or upcoming recordings:

Select the Home tab and then the PVR category

Select Manage all recordings

To manage previous recordings, select the Recorded tab. You can select Edit to delete recordings or select a specific recording to edit the settings

To manage upcoming recordings, select the Scheduled tab. You can select Edit to delete upcoming recordings or select a specific recording to edit the settings

Renting and watching On Demand

Browse the On Demand library

Select the On Demand tab

Choose a category. There are many On Demand categories to choose from. To see all of the titles in a category, select All titles

Once you find a title you would like select the On Demand title

On the Details screen you can read the description and rating, watch a preview, find related titles, cast and crew or save it as a favourite to find in the Home hub later. You can also select the $ Rent icon or play button to start watching

Save a Favourite to watch later

After selecting an On Demand title, select the heart icon to save it as a Favourite

You can find your saved Favourites in the **Home hub** Note: Only On Demand programs can be saved as Favourites. Live programs cannot be saved at this time.

Rent or purchase an On Demand movie

Select the On Demand tab on your android or browser

Browse the categories and find a movie to rent or buy

Select the movie poster and the details screen will appear. Under Ways to watch , select Rent or buy or click the **$ Rent button

Select the version you wish to purchase and an option will appear to Confirm rental or purchase. Once you confirm, the film will start playing automatically

Notes:

You cannot purchase or rent titles on an Apple device. However, if you first rent a title on your Optik TV box, browser or an Android device you can watch it on your Apple device

Pay-per-view titles are not available through the app

Movies rented on your TV can take up to 30 minutes to appear in the app. Not all titles are available on all devices

Movies rented using the app can take up to 30 minutes to appear on your Optik TV digital boxes

You need an active Internet connection in order to download a title to watch later

Purchase and Parental PINs

Set up a Purchase or Parental control PIN:

You can create a Purchase PIN to prevent unauthorized On Demand purchases through the app

A Parental control PIN allows you to block content by program and rating on the app. This PIN is independent of your Purchase PIN and any PINs used for your digital boxes at home

You need to set up a PIN for each of your devices and browsers used. It will not be applied at the account level.

First time PIN set up:

Select the gear icon in the upper right hand corner of the screen (corresponds to the Settings menu)

Select Purchase or Parental PIN and Set a new 4-digit PIN

Enter a 4-digit PIN of your choice

You will then be asked to confirm your PIN

Once your new PIN has been set you are able to set your parental or purchase lock

Forgot PIN:

Select the gear icon in the upper right hand corner of the screen (corresponds to the Settings menu)

Select Purchase or Parental PIN

Select I forgot my PIN and you will be taken to Optik TV browser page. Sign in to your account using the same credentials as your app

Choose the PIN you wish to reset and enter your new PIN

Close your browser and go back to the app

Common messages

Issue

Solution

"Sorry, playback is only available when you are connected to your TELUS Internet network at home."

Some channels are only available when connected to your TELUS Internet network at home. For a full channel list, visit telus.com/optikapp. Note: Playback of these channels is only available on tablets and phones.

"Ordering is not enabled on Apple devices. Order on your Optik TV box to watch on this device."

You cannot rent/purchase titles using iOS devices. You can order first on your Optik TV box or Android device to watch on Apple devices.

"Your account is in use on too many devices. To watch, please stop playback on another device."

You will need to stop play back on one of the devices as too many non-digital box devices are actively streaming via the Optik TV app concurrently.

"Flash player is required to play this content."

Flash is required to playback content on the web browser. To enable playback, click on Get Adobe Flash Player and choose allow.

When searching you receive error 1-49-902

Please turn off parental controls in the settings and search again. There is a current issue we are working to resolve.

Known Issues

Below is a list of known issues that we are working on resolving.

Issue

Solution

Guide displays the HD content correctly but when user tries to record, it will record SD content. Only impacts channels with both SD & HD feeds available.

Confirm recording selected the HD channel. If it is not the channel you attempted to schedule, modify your recording on your set top box.

Terminate the app, reopen and immediately click/tap “Dismiss” when faced with the mobile data usage warning

LP1008 error when logging in with My TELUS account credentials.

Please ensure you have a My TELUS account and have completed full registration. If you are trying to access the Optik TV app or Pik TV app, please also make sure you have subscribed to these TV services.

Restrictions

Optik TV offers up to 185 channels, with 164 of those available in-home and out-of-home and the remaining 21 available in-home only. The number of available channels may differ depending on the customer's geographical location

Subscription to Optik TV and live channels required. Licensing and rights limitations mean that not all programs and channels are available. Online access for some channels requires TELUS Internet service

The app can only be used in Canada on select devices within wireless network coverage areas. Data charges may apply for mobile service outside Wi-Fi coverage

An Optik TV or My TELUS username and password is required to log onto this service

Select On Demand titles available. On Demand titles cannot be rented on iOS devices. They must be rented through Optik TV, browsers or android to be watched on mobile devices. Regular rental charges apply

*The number of available channel feeds may differ depending on customer's geographical location.