CITI MOBILE BANKING APP

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What’s new?

Say hello to the new Citi Mobile® App experience.

Get ready for an app that's quicker, easier to use, and most importantly, all about you. We've started with Citi credit card services, designed to give you control over your credit card matters with just a few quick taps, whenever or wherever you are. View the Citi Mobile app.

Power-packed withenhanced features

Citi Mobile® Token

A more seamless banking experience is here with the new Citi Mobile® Token, now available via the Citi Mobile® App. Use the Citi Mobile® Token to authenticate all your online banking transactions, as an alternative to other authentication methods like One-Time PIN (OTP) via SMS.

SECUREProtected by a 6-digit Unlock Code chosen by you, and restricted to one mobile device of your choice.

Get started now

For iPhone and Android device users — go to App Store/Google Play and type «Citibank MY» in the search bar.

Access

Enter the Username and Password you use to sign on to Citibank Online.

Register

If you are new to our online banking channels, tap «Register» to set up your Username and Password, which will also give you access to Citibank Online.

Recover

If you’ve forgotten your Username or Password, choose the appropriate link. If you’ve forgotten both your Username and Password, you can recover them one after the other.

Touch ID

If you use an Apple iPhone 5S or a later model, or a device running Android 6 and above, you can activate Touch ID (for iPhone) or Fingerprint Scanner (for Android) to have quicker access to Citi Mobile® App. To do this, sign on to Citi Mobile® App with your Username and Password, go to «Settings» and choose «Touch ID/Fingerprint Scanner».

Download Citi Mobile® App Now!

Winner of numerous prestigious awards

Our innovative strength continues to break boundaries

Benchmark Wealth Management Awards 2017 for Affluent Banking

Winner of the following

Brand of the Year
Best in Class – Digital Banking
Best in Class – Customer Experience

Global Finance Best Digital Bank Award 2017

Winner of the following

Best Digital Banking (Malaysia)

The Asset Triple A Awards 2017

Winner of the following

Best Retail Mobile Banking Experience
Digital Bank of the Year

CompareHero.my 2017 Mobile Banking Apps Awards

Winner of the following

Best Mobile Banking App

Frequently asked questions

Where can I download the Citi Mobile® app?

Go to Apple App Store or Google Play Store according to your mobile device. Search for Citibank MY and download accordingly. Alternatively, click on the App Store / Play Store buttons on this page to download.

How do I start using Citi Mobile® app?

If you are an active user of Citibank Online, you already have the username and password required to access Citi Mobile® app.

If you are a first-time user of our online banking channels, you can register on Citi Mobile® app by setting up your username and password, which -can be used to access both Citi Mobile® app and Citibank Online.

Alternatively, you can also register for an online account on our website.

If your device is using Android -4.4.2 / iOS 5.1.1 or lower, Citi Mobile® will only be accessible via browser at www.mobile.citibank.my for security purposes.

What are the benefits of Citi Mobile® Token?

• Secure - Your OTP can only be retrieved by inputting a 6-digit Unlock Code chosen by you. This 6-digit Unlock Code will be restricted to the device of your choice.

• Instant - Your 6-digit Unlock Code will instantly generate you an OTP. No more waiting for an OTP to be sent to you via SMS.

• Easy - Generate an OTP for your online transaction such as payments and transfers, adding a new payee, and updating your contact details.

• Citibank Online Instantly generate an OTP with your Unlock Code from Citi Mobile® App, to be used to authenticate all transactions on Citibank Online.

Why do I need to create 6-digit Unlock Code in order to use the Citi Mobile® Token?

As the Unlock Code is created by and only known to you, it will then allow only you to have access to the Citi Mobile® Token on your device as well as to generate a One-Time PIN (OTP). Please remember your Unlock Code and do not share it with anyone.

Can I still use my One-Time PIN (OTP) via SMS after enabling the Citi Mobile® Token?

Yes, you may still use your One-Time PIN (OTP) via SMS as an alternative to Citi Mobile® Token. However, this method of authentication is only applicable for Citibank Online. If you are making transactions via the Citi Mobile® App on your Citi Mobile® Token enabled device, One-Time PIN (OTP) authentication is instant when you enter your Unlock Code. There’s no need to wait for OTP via SMS.

Why am I not able to see the option to generate One-Time PIN (OTP) via SMS to authenticate my transaction in the Citi Mobile® App?

Once you have registered for the Citi Mobile® Token, it becomes your primary mode of authentication for all transactions made through the Citi Mobile® App. The option to use OTP via SMS will be made available only if your authentication via the Citi Mobile® Token is unsuccessful.

How do I use the Citi Mobile® Token when performing transaction in the Citi Mobile® App on my Citi Mobile® Token enable device?

Step 4: An OTP will be generated by the Citi Mobile® Token; Enter this OTP on the other mobile device where your transaction and/or activity is performed. Your transaction and/or activity will be completed upon the successful authentication of the OTP.

Can I use the Citi Mobile® Token without the Citi Mobile® App installed?

No, you will not be able to use the Citi Mobile® Token without installing the Citi Mobile ® App. Click here to download the Citi Mobile® App

I lost my mobile phone. How do I disable the Citi Mobile® Token?

If you have lost your mobile phone, there are 2 ways to disable your Citi Mobile® Token:

1. Log in to your Citibank Online account on your browser and follow these steps:

2. By enabling the Citi Mobile® Token on another mobile device, the Citi Mobile® Token will automatically be deactivated on the previous mobile device.

I have a new mobile device. How do I enable the Citi Mobile® Token in my new device?

Simply enable the Citi Mobile® Token on your new mobile device. The Citi Mobile® Token will be automatically deactivated on the previous device. Refer to question # 3 to learn how to enable the Citi Mobile® Token.

Can I use the Citi Mobile® Token in my old mobile device after I’ve enabled the Citi Mobile® token in my new mobile device?

No, you will not be able to generate a One-Time PIN (OTP) on the old device to authenticate your transactions. For security reasons, you can register for the Citi Mobile® Token on one device only. If you have enabled the Citi Mobile® Token on a new device, the Citi Mobile® Token on the previous device will be automatically deactivated.

Your OTP authentication may be unsuccessful because you have entered an incorrect Unlock Code. Please try again and note that entering an incorrect Unlock Code more than three times in a row will lock you out of Citibank Online and the Citi Mobile® App. Should you need assistance, please call CitiPhone at 603 2383 0000 from 6AM to 9PM daily. If you have forgotten your Unlock Code, you can reset your Unlock Code. Refer to question # 17 for instructions on how to reset your Unlock Code. Alternatively, you can try to refresh your Citi Mobile® Token from the Citi Mobile® App. Go to Settings → Citi Mobile® Token → Having trouble? Try resyncing Unlock Code.

I have entered the 6-digit Unlock Code incorrectly 3 times (or more) and I am not able to proceed further. What do I do?

How to enable Citi Mobile Snapshot?

What is Face ID/Touch ID or Android Fingerprint?

Face ID is a feature that enables login authentication based on facial map stored on your Apple iPhone X. Touch ID or Android Fingerprint is a feature that enables login authentication based on fingerprints stored on your Apple iPhone device or Android device. It is an alternative login mechanism to Citibank Online Username and Password.

I have a few fingerprints stored in my phone. Do all of them have access to my Citibank account?

When you enable Touch ID or Android fingerprint login, any fingerprint stored on your device can be used to log on to Citi Mobile app. For security reasons, we recommend that you do not register third party finger prints in your device.

Can I disable Face ID/ Touch ID or Android Fingerprint login for Citi Mobile App at any time?

Yes, you can disable the Face ID / Touch ID or Android Fingerprint login at any time. Go to “Settings” in Citi Mobile App, select “Face ID / Touch ID” or “Fingerprint Authentication” for iPhone and Android devices respectively, and then tap “Disable”.

How long is my Face ID / Touch ID or Android Fingerprint login enrollment for the Citi Mobile App valid?

For security reasons, enrollment of the Face ID/Touch ID or Android Fingerprint login for the Citi Mobile App is valid for 90 days. If you have not logged into the Citi Mobile App by manually entering the password within 90 days, the Face ID/Touch ID or Android Fingerprint login will be disabled for the Citi Mobile App. If you wish to re-enable the Face ID / Touch ID or Android Fingerprint login, please refer to the activation steps above.