FAQs

What is Helloflo?HelloFlo is an e-commerce company focused on providing products, content and services for women and girls through every life stage. Originally launched as a subscriptions service, the company has broadened its scope to provide one-of-a-kind care packages that support women and girls through transitional moments.

When will I get my first shipment?You will receive your shipment 3-7 days before your next period.

Is shipping included?
Standard shipping is included in the continental US.

What if I don’t remember the first day of my last period?Don’t worry, just get as close as possible. After you get your first box, you can log on and adjust dates.

Is the box discreet?The packaging is featured on our home page. We think it’s appropriate to have sent wherever you are.

How do I pause or cancel my subscription?If you would like to put your account on hold, just log onto the site and pause the subscription. To cancel your account, email us at support@helloflo.com and we’ll be happy to help.

Can I switch plans?Of course. Just log on and let us know which plan you’d like.

What brands do you carry?We offer Always, Tampax and Organyc brand products.

When will my credit card be charged?Your first charge will be when we put a shipment in the mail to you. For multi-month plans, you will be charged up front and then again at renewal. Month-to-month plans are charged each time we ship.

I want this for my daughter but she hasn’t gotten her period yet. How can I use HelloFlo?We offer a Period Starter Kit that is appropriate for pre-pubescent girls.

Can I send this as a gift?Of course. Just make sure the shipping address goes to your designated recipient.

Where do you ship?Currently we are available in the US excluding Puerto Rico, Hawaii & Alaska.

What’s in the box?It depends. Each of our boxes is designed for your flo. You’ll always receive 2 unopened packages of product. We’ll also be sending some fun and tasty treats as a pick-me-up.

No, really, what’s in each subscription box?Our plans are customized based on your flo-type. Once you have answered the different questions about your flow:
1. Are you Light, Medium or Heavy?
2. Do you use Tampons Only, Tampons & Pads or Pads Only?
3. Do you prefer Tampax & Always or Organyc products?

You’ll then select your payment plan. At that point you’ll see your plan type listed at the top of the page. Below are details with the product that comes in each plan. In addition to what’s listed below, each month you’ll receive a different treat and a card from us. First timers will receive a great fabric basket for holding supplies.

***Please note all products are unscented. And all tampons have applicators.***