ERP for Service Industries

Manufacturing and distribution capabilities

Client-centric service

Capitalise on talent

Drive action

Service industries

Microsoft Dynamics business solutions are designed for service industries, combining project management, resource management, communication, and business solutions tailored to your organisational needs to help reduce costs and increase customer satisfaction.

Today’s digital world is progressively changing the way that clients interact with professional services firms. Client expectations are shaped by day-to-day consumer experiences, in which immediate responses and on-demand self-service access to information are the norm.

Now more than ever, building trusted relationships and maintaining a solid reputation depend on delivery of outstanding and increasingly distinctive experiencesâ€”not just for a single project or at executive levels, but consistently across all client interactions with the firm.

Capitalise on talent

Talented professionals are a firm’s primary revenue-producing assets and typically account for 70 per cent of total costs. More effective utilisation of available expertise, plus higher productivity through collaboration and best practices, can increase revenue per employee and firm profitability. The key is to recruit the right people, assign them to the right projects, and ensure they apply the right practices.

Drive action

In an increasingly competitive world, client organisations are running faster than ever to serve their customers. Service providers need to operate at the speed of their clients, and their professionals need the right information and tools at their fingertips to deliver instant status updates, make better decisions faster, and execute without delay.

Why Microsoft Dynamics for service industries?

With Microsoft Dynamics at its centre, a service organisation can modernise its workplace, provide efficient client service, manage a distributed talent pool, and maximise profitabilityâ€”all with a low total cost of ownership (TCO) and rapid time to value.

Microsoft Dynamics lets you choose from cloud or on-premises deployment, with the option to migrate from one deployment model to another, as business needs change:

Deployment. Choose cloud or on-premises implementation, using the same architecture and codebase.Access. Access many features through web browsers, mobile devices, and Office applications.Pricing. Explore models that are simple, flexible, and focused on the needs of individual roles in your company.Partners. Find partners in your region with expertise to configure the right solution for your needs.