When our app detects it is running on an iOS device that has been jailbroken (hacked to circumvent Apple's App Store and the In-App Purchase payment system), we replace our usual user-interface with a ...

I've seen websites that show messages like - Sorry, Something went wrong, we're trying to fix this ASAP , when they really should be displaying : 404 - the page you're looking for does not exist
One ...

We're on a project where the concept of a 'soft' error for a web form came up. It's an interesting idea, but I can't actually think of an example of it being used in the past, so perhaps it's not a ...

I have a view in my iOS app that displays an error if there is no internet connection. Upon detecting a working internet connection, the page will automatically refresh. Is there any point to having a ...

We are going to add an additional layer of security to our product by locking user accounts for a short period of time (configurable in the product, but probably 5-10 minutes) when a user has tried to ...

On my site, users can add a link to a website. The validation checks if it has a scheme (e.g. http, ftp). If it has no scheme, it adds 'http'. But what if the user enters an ftp link, for example? I'm ...

It seems to be taken for granted that the color red is appropriate to highlight errors. In the case of serious system errors, I agree. However, I'm having doubts that it's the right choice for user ...

Designing a settings screen in an app, which involve user opting in or out of marketing from app and/or website and sync across devices. The issue I am having is handling an error if the user opts out ...

Every now and then, you'll have a bunch of desktop applications open in Windows. Let's say you have a word processor, a web browser, a music player, and video game open simultaneously. All of these ...

In my app when an unhandled error occurs a popup window opens. It has a field to add additional info but it's optional. This is completely anonymous.
Due to security issues I cannot use a stack-trace ...

When dealing with various drop down list of options, with one acting as a filter to another and the last one being the desired option per se, it is more advisable to treat all drop downs as obligatory ...

As a helpdesk engineer I'm offering support on a rather big Belgian E-commerce website.
While we have a vast number of users there are also many users whose account is deleted automatically after 1 ...

I am programmer not designer nor ux designer. So, I am using Twitter Bootstrap framework for design the page with input elements on it. Basic requirement for my form is - It should fit into 1024x768 ...

In case you didn't know, people are increasingly using smartphones. One problem that comes with smartphones is a shaky and unreliable internet connection. For "static" websites that primarily serving ...

I am currently revisiting a data upload field in our system. These files (csv, xlsx) contain thousands of rows, which can produce hundreds of errors. Currently, the way we handle this is to spit out a ...

I have a scenario where the user needs to test a connection by clicking on a button. Once clicked, they will be provided one of the follow results: successful (check mark icon) and failed (red x icon) ...

We have a form that spans 3 pages (has steps 1 to 3). Currently, we allow them to skip required data because they may want to do Step 2 first before they feel like filling out Step 1 form. Our forms ...

What is the best phrase to use considering that these are short error messages that is positioned right beside the labels / input they are referring to. For example, there's a missing email address, ...

I'm working on a mobile website for a client whose main brand color is red. The website header and headings are all red. CTA buttons are red too. How can I effectively separate errors (mostly in form ...

In a given web application, the user can upload images. Currently, when the user uploads something which is not an image, the JavaScript alert box with the message "Please Select only Image Files!!" ...

We're looking at (finally) retiring IE6 support.
I've always been a big fan of graceful degradation but we're really pushing ahead and trying to embrace features that we're simply not going to want ...

I am performing date validation on several forms. This validation includes making sure a date does not fall on a weekend, does not fall on a major holiday, is at least 3 business days from the current ...

On my e-commerce website I create many sale event/campaign related categories which are put offline after a specific event/campaign is over. Lots of customers bookmarks those category page and then ...

There is a Sign up function in a web application. After user signs up, an email message with confirmation link is sent to his email address. This confirmation link is obviously valid only one time.
...

If your intended audience is nontechnical you find yourself at a severe risk that your users will plain ignore the carefully worded error messages, either staring in shock at them, calling and yelling ...