SOBRE ESTE BLOG

Welcome to the BigFix Blog, where you can read the perspectives from network and service assurance experts. This Blog provides insights into the endpoint management solution, as well as technical details about specific IBM products.

TWEETS RECENTES

July, 2013: Technical informatio​n update for IBM Endpoint Manager

Welcome to IBM Tivoli Customer Support for Tivoli Endpoint Manager. This communication is designed to help you derive maximum value from your Tivoli Endpoint Manager software by providing you with helpful e-Support technical information, answers to frequently asked questions, and links to other key information. Please take a moment to read through the materials provided below. We are confident that you will find these resources helpful and informative.

Tivoli Endpoint ManagerOn-line Self-Help Resources:

The Support Portal for Tivoli Endpoint Manager allows you to find technical content, answers, solutions and much more.

Support Center Hours and Your IBM Customer NumberWhen you open a Service Request, our IBM Software Support Teams are committed to responding promptly. Your IBM Customer Number is associated with the country where your product is licensed and/or your contract is registered. IBM Support Center hours cover the prevailing business hours defined in those countries. Please keep this in mind if your operations or help desk personnel are working in another time zone.

Service Management Connect - Connect, learn, and share with Integrated Service Management (ISM) professionals and get access to developers and technical experts who provide their perspectives and expertise to help you implement ISM solutions.

Featured Documents for Tivoli Endpoint Manager - This article lists features to the most requested documents as well as those identified as valuable in helping answer your questions related to IBM Tivoli Endpoint Manager and will be updated periodically to reflect new trends and issues.

IBM Electronic Support - Has a portfolio of on-line tools and resources to guide you through the process and to provide important diagnostic data so IBM can help you [Find information; Prevent problems; Troubleshoot; Download fixes & updates] to keep your systems, software, and applications running smoothly.

Electronic Entry of Software Service Requests (SR) - Click hereto see more details about this streamlined problem submission process to open a problem on-line with IBM Support.

IBM Assist On Site or AOS - Live remote assistance tool allows IBM Support to securely view and share control of your desktop to help speed up the problem determination, collection of data, and ultimately help resolve complex issues.