Veterans Choice

The sunshine state was well represented at the White House Wednesday as President Trump signed a bill extending and improving the Veterans Choice Act which allows veterans to seek medical care outside the VA system under certain conditions.

When clinical psychiatrist Cher Morrow-Bradley and other health care providers call the Veterans Choice program, they are greeted with a recorded, 90-second "thank you" from Veterans Affairs Secretary Bob McDonald.

It's not having the intended effect.

"Why don't you make this easier? The process is so cumbersome, and I have to listen to you thanking me for spending all this time and then I get put on hold," says Morrow-Bradley, adding that she hasn't figured out how to skip the message.

The Department of Veterans Affairs may have to shut down some hospitals next month if Congress does not address a $2.5 billion shortfall for the current budget year, VA officials warned Monday.

The VA told Congress that it needs to cover shortfalls caused by an increased demand by veterans for health care, including costly treatments for hepatitis C. The agency also is considering furloughs, hiring freezes and other steps to close a funding gap for the budget year that ends Sept. 30.