Customer Service Representative Job in Mississauga

Admin

Mississauga

Responsible for the efficient, economical and timely processing of orders for Aftermarket and OEM.

JOB DUTIES: • Communicates heavily with distributors and OEM customers.• Receives orders via telephone, fax and EDI. Requires good working knowledge of company parts and company system.• Works closely with shipping to manage order requirements.• Processes credits, discrepancies, manual billing as required.• Supports technical calls via customer base that requires a good understanding of company products.• Analyzes information from OEM’s such as schedule releases and order processing data.• Supports District Sales Managers. • Verifies Proof of deliveries and works with carriers on problem shipments.• Prepare warranty return paperwork• Process freight bills• Verify shipment paperwork checking for correct part numbers and quantities• Help out in shipping as required