There are a couple of reasons why you can't view stream video in your browser

1.Unsupported browser. Many IP cameras only support stream video in specific browser,
for example, IE. If you visit our website with an unsupported browser, you won't
be able to watch stream video.

Workaround :the only way you can use is to press auto-refresh button in our web site to update the snapshot
in a couple of seconds.

2. Firewall
setting. This is the common reason for users behind corporation firewall
can't play back stream video due to the firewall block many ports

Workaround :No good solution for firewall setting. You may need
to config your IP Camera to use port 80 if possible.

3.Browser Setting. The component of IP camera for stream video, such as ActiveX, usually is not allowd
to download and run directly in your browser by default.
Please see below for detail information how to fix it.

3. No good solution for firewall setting. You may need to config your IP Camera
to use port 80 if possible.

Special Note for ActiveX Control

However, most Live Video problem is caused by ActiveX Setting in IE, please
follow the below steps to configurate ActiveX settings in IE

Step 1. Internet option->Security->Intenet->Custom level

Step 2. Find ActiveX Item and set download unsigned Activex controls to prompt,
initialize and scrrpt controls not marked as safe for script to prompt

Step 3. Test setting. Please open a new browser windows to test wethether it works or not.

If there is still no video, after you change the ActiveX setting as above, please continue as below

If there is still no live video showing in browser even you already configurate
the ActiveX setting as above, it means the activex component is not downloaded
to your browser for some reason. You need to manualy download the activeX component.

Please following the following steps to start:

Step 4:
Find User Name and password for your camera.
The User Name for your camera is:
The Password for your camera is:

Step 5:
Launch a popup windows to acess your camera directly, in which you need the username
and password shown above in green.

Step 6:
Log into your camera in the popup windows with the username and password shown
above in green.

Step 7:
Download ActiveX Control. When you log into your camera, you should got notificaitn
from the information bar in your browser and right click and click install.

Step 8:
Install ActiveX Control. After download the activeX control, you will get IE Security
Waring, you need click Run to install