Frequently Asked Questions

Q: I’m locked out of my room! What do I do???

A: You are encouraged to go to the Area Desk in Virginia-Snider from 8:00am-8:00pm or to the RLSH Office in Boaz Commons from 8:30am-5:00pm (entrance on the boulevard side of the building) to get a temporary access card FREE of charge. You can also contact the RA On-Call during on-call hours (8:00pm-8:00am), however there is a $10 charge.

Q: My light is burnt out in my room! OR Something is broken in my room! What do I do???

A: You can submit a Maintenance Request by clicking HERE and our Facilities Staff will work to get it fixed as soon as possible!

Q: I want my bed lofted. How do I get that done?

A: First thing to note is residents are NOT permitted to do this on their own. CLICK HERE for more info on lofting your bed.