Environment

Resolving the problem

The GatherState.xml file contains the path or drive of the old server's location, creating the class NotASignedMessage error.

For example, either the path or the drive letter changed between the two servers. The TEM installation was on the C drive and had been moved to the D drive or the Program Files path was moved to Program Files(x86).

Changing the GatherState.xml file to change all "CommittedLocation" attributes that point into the C drive to the D drive or Program Files to Program Files(x86)

1) First stop the BES Root Server service 2) Then change the GatherState.xml file 3) Then start the BES Root Server service

The server will read the GatherState.xml file once when it starts up, and then write it out when it exits, so it will overwrite any modifications that you make while the server is running.

NOTE: If the process is not completed in the steps listed, the data will be overwritten again with the old paths.