FAQ

Absolute Value

What is your cancellation policy?

We require 12 hours notice to cancel or reschedule an appointment. To cancel or reschedule an appointment please call The Shop at 608.230.5878 to speak with our front desk staff, or email us at nails@theshopmadison.com. We understand that extenuating circumstances happen. In the event of a last-minute cancellation, we have a three-strikes rule per year. For a no-show, we will charge the full amount of the service. If you are more than 10 minutes late for your appointment, we may not be able to provide the scheduled service; we may need to reschedule your appointment and it will be considered a last-minute cancellation. If we must down-grade your service to fit the scheduled appointment, we will still be charging you for the original booking.

Why do you require a credit card to hold an appointment?

We want to make sure our nail technicians can earn a livable wage and when cancellations and no-shows occur, that takes money out of their pocket. In this industry, everything is about time and commitment and we need to know our clients show theirs. We do not charge this card at checkout, unless you prefer.

Can nail products provide vitamins and nutrients?

Only food can provide nutritional value to your body internally. Cosmetic products can protect the nail, but vitamins infused within a formula cannot provide nutrition to nail plates externally. The only way to truly care for your nails is the obvious one: eat up and eat well. But don't forget to moisturize those cuticles!

UV/LED Lamps

We use UV/LED lamps to cure our gel polishes and nail enhancements. It's quick and effective and works well with our services.

Why do you use an E-File?

We use Electric Files in order to thoroughly and efficiently prep the nail beds for our services. Our nail technicians are properly trained to insure your safety.

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Using the electric file helps prolong the career of a nail technician because it minimizes the wear-and-tear on their hands, wrists, and arms.

Guarantee Policy

We stand behind our work and want to ensure that you can enjoy your service for as long as possible. We guarantee the following (*excludes polish changes)*:

Regular polish - 3 days

Gel polish - 7 days

Nail enhancements - 10 days

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We know things happen so if there are any issues after you walk out the door, please give us a call within the time frame so that we can schedule a time for a repair. We will do one repair per service and we will only fix the nail(s) that are broken/chipped. Remember, your nails are NOT tools and to treat them with care.

Parking

Free 2-hour street parking is available in the neighborhood. Please make sure to observe street cleaning signs when applicable.

Forms of Payment

We accept cash and all major credit cards. We do not accept checks.

How to prepare for appointment

If it's your first visit, please show up 10 mins earlier than your scheduled service so you can fill out an intake form and pick out a polish. For pedicures, please try not to shave your legs 24 hours before your service.