Base Brisbane - Central Reviews

Reviews & Ratings Explained

70%

Rating

914 Total Reviews

66%Value For Money

69%Security

92%Location

77%Staff

66%Atmosphere

58%Cleanliness

61%Facilities

The rating percentage is calculated from customers who booked within the last 12 months.

All ratings and reviews are based on the feedback and opinions of the customers who submitted them and do not express the opinions of Hostelworld.com. This way, you get an up-to-the-minute opinion of just how good a hostel really is. Read our review guidelines »

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57%

I enjoyed my stay as I thought it was in a great location, but the cleanliness of this hostel was very poor the rooms were not cleaned toilets and showers were dirty and smelt even the corridors. There was a broken window in my room covered with a board and a curtain so as I had a bed near the window I felt the cold an heard all the noise from bars below.

The lock on the door in the room was broken so you didn't need a key to get in. Very unsafe, but did have lockers, 6 for 8 people and half were broken. Club below is vibrating the whole first floor until about 8 am. the bar is very fun when you want to go out but if you're actually trying to sleep stay somewhere else.

The location, service and rooms are all top quality. Same can't be said for the men's showers on Level 4. They look like they haven't been upgraded since the building went up in the 1930's. Other than that, highly recommended.

The house looks pretty cutie, but when you get in, everything is really old and dirty. The walls are damaged, the bed are very uncomfortable and dirty. Never saw so broken bunkbeds in a hostel...
The kitchen, especially the fridges are too full, you do not have enough space for your stuff.
Its pretty loud, downstairs is a bar and a nightclub. And also the other guest are very rude and impolite.
The only positive at these hostel is where it is located. It is pretty central.

We had a double bedroom which was a bit noisy due to the decorations above our door which were had open spaces to the aisle. The commercials for the bar on the speak system (next to our door) was also a bit annoying.
For information: We booked 5 nights but only stayed 2 (nothing to do with the hostel). The staff was unable to give money back but only vouchers for future stays.
Otherwise nice location and reasonable value for money.

It was very grim and basic. However i was lucky to be in a good room full of great people so I didn't mind because I had a great time. Nice location, noisy but from the bar. Loved the bar expect for the bouncers who were very heavy handed on a young female. The showers were discusting. Some staff were lovely whilst others less so.

Hi Charlotte, thank-you for leaving a review for Base Central. We do offer free ear plugs to any guests that have trouble sleeping from the bar, luckily most people don't seem to be affected by it. All of the bouncers that work for our bars undergo extensive training to deal with any issues that may arise. We hope you enjoy your travels!

71%

BASE CENTRAL IS A MASSIVE HOSTEL, TONS OF TOUR AND JOB OPTIONS, LOCATED AT THE HEART OF THE CITY, WOOLWORTHS IS VERY CLOSE, LARGE KITCHEN, HAS A BAR DOWNSTAIRS, NO HANG OUT AREA. MORE OF A PLACE TO LIVE CHEAP IF YOURE WORKING IN BRISBANE.

Hi Henrique, thank-you for leaving a review! We are currently in the process of creating a larger hang out area for our guests. We hope you stay with us again so you can see it! Enjoy your travels!

60%

It's cheap and you get privacy in a single room. That's about it. I stayed one night while attending a conference. Slept on the fourth floor, well, slept, tried to sleep. Very noisy and very drunk people on the floor, and when that died down, there was the music from the bar down at the hostel, who apparently have a 5am license to make enough bass noise tovibrate me out of my bed. If that's your thing and if you don't plan on sleeping anyway, I guess it may be lots of fun.

Hi Bouke,
Thanks so much for leaving a review. I apologise about the loud music coming from the bar underneath the hostel, we do try to address this by giving out free ear plugs to any guests that have trouble sleeping. There is a receptionist that does hourly walks around the hostel to avoid any noise in the hall ways. Please do not hesitate to contact us directly if you would like to discuss your experience further.

Kitchen and dinning area are very small and ill equipped for a 5 story hostel. Very much a party hostel, there are signs saying no alcohol in the room, but every room we saw had bottles and boxes littering the floor as well as ppl drinking in the rooms. The staff don't seem to know what they are doing. They had a hard time finding reservations in the system and couldn't keep track of what beds in the room were suppose to be empty.

EXCELLENT location - EXCELLENT staff (very friendly and energetic) - EXCELLENT Value for money
The main problem I had was with the SWIPE KEY - it would not work (reliably) for me with the ladies wc/bathroom - which meant I had to walk a long way (downstairs) to use these facilities.
I brought it to the attention of one of the reception staff, and they checked the card and reloaded(?) it, but it was still unreliable for use with the wc/bathroom facilities at level 4.

Thank you for taking the time to leave a review and let us know your thoughts on the hostel this information is invaluable so we can make improvements to the hostel. It's great to read you found our staff's service and help excellent. We have fixed the card reader on the bathroom. Thanks again safe travels from the base Brisbane crew.

69%

The atmosphere is poor because even if there's an awesome rooftop terrace, it is forbidden to smoke there, so all people basically gather in the street besides the hostel =/ It is also forbidden to drink anywhere in the hostel, so that there is virtually no atmosphere.
The hostel is incredibly NOISY due to extremely powerful ventilation systems that buzz like hell the whole time. If you pick a private room, be prepared !
The staff is friendly.
All in all, just an average hostel

Thank you for taking the time to review Base Central. We were working on a shower room during your stay this work has finished, we do apologize for the inconvenience this caused.
Safe travels from the Base Central Crew.

51%

No alcohol allowed, almost no plugs in the room, bad beds making a lot of noise, no air conditioning and impossible to open the window, impolite staff
The bar and the location are good, but it doesn't worth the money.

Thank you very much for taking the time to leave us your feedback, we take all of our guest’s feedback negative or positive on board so that we can make any necessary improvements and improve our service for our guests. I am sorry to hear you didn't enjoy your stay at Base Central. The hostel is a licensed premises so it is against the law to allow alcohol upstairs. We have addressed the issue of power points in the rooms where there were not enough. It's good to read you enjoyed the bar.

54%

The room itself was clean but on arrival the corridors were filthy and there was a foul smell throughout the 2 night stay. The corridor ceilings were leaking with buckets to collect the dripping water everywhere. The hostel itself really needs a lick of paint as I expected it to be up to the standard of other Base hostels which I have otherwise always found to be very good!
Very disappointed with the state of the hostel. The reception staff were also not very friendly or helpful.

Hi,
Thank you very much for taking the time to leave us your feedback, we take all of our guest’s feedback negative or positive on board so that we can make any necessary improvements and improve our service for our guests.
At the time of your stay Brisbane had a severe weather storm we were able to fix all the area's were water had leaked. You will be glad to hear that the hostel is being painted.
Safe travels from the Base Brisbane Crew.

49%

Beautiful building from the outside, complete dump on the inside. It was raining while we were there (standard for Queensland) and they had to cope by putting buckets and towels in the hallways to deal with the leaks. The toilets were constantly dirty and half the showers were broken. Save yourself the pain and misery and go elsewhere.

Thank you very much for taking the time to leave us your feedback, we take all of our guest’s feedback negative or positive on board so that we can make any necessary improvements and improve our service for our guests. We would like you to know we are going through major refurbishments including the bathrooms and showers and the leak we had has been fixed.
Safe travels from the Base Central Team.