. I understand how frustrating it is having trouble with your appliance.

If you have a drain pump door on the front panel, you can manually drain the washer through the drain hose there.&nbsp; You will need to do this because if the door is manually opened the water will run out onto the floor.&nbsp; After the water is drained the electricity can be disconnected to the washer and the water turned off.&nbsp; The 2 screws holding the top on to the washer can be removed and the top slide to the rear and removed.&nbsp; You can reach down just inside of the front panel and feel the release ring on the door lock and switch assembly.&nbsp;

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If you Samsung is configured differently send me a picture of it and I will assist you to get it opened.

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Please feel free to let me know if you need further assistance. We are always here to help.