Frequently asked questions

The answers to all of your questions regarding Touristanbul is here. You can learn whether your travel is concurrent with the tours or not, and access all other details of the tour. Check the frequently asked questions and learn everything about Touristanbul!

Frequently asked questions

The answers to all of your questions regarding Touristanbul is here. You can learn whether your travel is concurrent with the tours or not, and access all other details of the tour. Check the frequently asked questions and learn everything about Touristanbul!

JOIN TOURISTANBUL

You can find Hotel Desk after you pass passport and custom control to apply Touristanbul. You don’t need a listing or booking to join our free tour. For more information you can just send email to touristanbul@thy.com.

All international transfer passengers who have flight through İstanbul can attend Touristanbul. Both flights should be with Turkish Airlines' ticket (codeshared or operated). Connection times between flights should not be longer than 24 hours and shorter than 6 hours.

Passengers may not get both accommodation service and Touristanbul on the same journey. If you prefer accommodation, you may contact our Hotel Desk for terms and conditions (hoteldesk@thy.com). They will inform you that your booking is eligible or not.

You must be an international transfer passenger of Turkish Airlines. Your connection should not be longer than 24 hours. (Who arrives from an international destination and travels to another international destination within 6hrs - 24hrs)

Our scheduled tours are every day from 8:00 to 11:30, from 08:30 to 15:00, from 08:30 to 18:00, from 12:00 to 18:00 and from 16:00 to 21:30. Thus, your departure and arrival time of your flight should be compatible with our scheduled tours.

Your arrival time should be enough to be ready at the Hotel Desk half hour before the tour starts. For instance, for our 08:30 tour, we kindly ask you to be ready in front of Hotel Desk at 08:00 am. For the 12:00 tour, this is 11:30 am.

Secondly, we expect our passengers to be ready for boarding and pass the passport and custom control minimum 1 hour 25 minutes before their scheduled departure time. For instance, if we assume that your departure is at 17:30, we may only suggest tours ending at 15:00.

No, please just proceed to Hotel Desk in the International Arrival Hall half an hour before the tour starts. It is located after passport and customs control, to the right. You don't need a listing or booking to join Touristanbul.

No, you are our guest. The food service is for free. We will introduce you with Ottoman cuisine and Turkish hospitality. On lunch menus we have a vegetarian choice. We kindly remind you that there is no selection for medical or religious meals.

Even one single proceeding is sufficient for starting our scheduled tour.

Is there a baggage room for our belongings while we are in Touristanbul? Learn more

There is baggage custody office next to Hotel Desk with a service fee. You may check the conditions and prices. If requested, Touristanbul participants can leave their baggage (unless they are electronics or precious items) to the assigned tour shuttles at their own risk. In this case Turkish Airlines is not responsible for any lost and damaged items.

We have a tour based on low but whole-day physical activity includes walking, using stairs and standing.

Do you have a special service or restriction for disabled passengers? Learn more

We do not have any special or accompany service. We have a tour based on low but whole-day physical activity includes walking, using stairs and standing. Only restriction in the tour is the personal mobility and this is a personal decision, only can be given by passenger herself/himself.

May I get information about ticket, ticket rules and related questions? Learn more

Unfortunately, there is no city tour operating from Sabiha Gokcen Airport.

Touristanbul daily tours start and end only at Istanbul Airport. International Transfer Passengers who want to join the free tour must be ready at the Istanbul Airport’s international arrival terminal (Hotel Desk) 30 mins before the tour starts. The transportation between airports is passenger’s responsibility. Touristanbul does not provide transportation service between airports.

We are sorry to inform you that if you miss the tour bus you have to be your own responsible. In order to receive more information about the bus charge and schedule you may check the link: http://hava.ist/