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Hi, I just started using DoubleTwist. I am having a problem with sync and I have a question as well.

First the problem, I am trying to sync Windows Media Player playlists to my Android using Double Twist. The first transfer works perfectly. Then I changed the content of the playlist and attempted to sync again. DoubleTwist told me that there was nothing to sync. I did not see a way to refresh DoubleTwists data so I unplugged my Android and then plugged it back in again. Then I told DoubleTwist to sync, which it did, but the data on the Android did not change.

Second, the question. Does DoubleTwist work better with iTunes or Windows Media Player? I dont care which I use so I'd rather use the one that is better suited to DoubleTwist.

I was testing out your app and looking forward to replacing my current setup (manual FTP-syncing and folder-based playlists using the PowerAmp Music Player) with something that works automatically with iTunes. Unfortunately I'm going to have to stick with my current setup for several reasons.

1) No folder-based playlist structuresiTunes-playlists can be organized into playlist-folders. Unfortunately that folder-structure isn't recognized by DoubleTwist, and when you are sporting over 350 playlists as i do (I'm a DJ), you are pretty much reliant on organizing your lists into categories. I find this ommission pretty wierd, considering that it just makes the DoubleTwist system look like an inferior copy of the system it's supposed to replicate.

My current player, PowerAmp, doesn't give you the option of doing playlist folders either, but does - however - allow you to browse normal folders like playlists, which acts as a valueable alternative, although you have to sort all relevant music yourself.

2) No transcoding of music to a lower qualityOr well, to be honest, the feature is there. Unfortunately it's just only applied to media files which are incompatible with the device you're syncing too (typically Apple Lossless files). Now i don't sync all of my many playlists myself. But given the reduced storage capabilities of mobile devices, it's obvious that some people can't have all of their music on their mobile devices without transcoding to a lower quality.

Even Apple gives you the option to transcode til 128-196 kbps AAC when you sync your music to your iOS devices (my personal choice of quality is 64-96 kbps HE-AAC given my volume of music). Once again, the omission of this option feels wierd, considering the functionality is already in the app.

3) KitKat 4.4 SD-card supportFinally it seems like many app-writers that have started (re)designing their apps around the new Android 4.4 restrictions for SD-cards doesn't seem to recognize that these changes can actually be reverted with either root-support or by OEM-manufacturers.

This can be tested by having the app locate the "/system/etc/permissions/platform.xml" file, and checking for the line..<group gid=”media_rw” />..under the section ANDROID.PERMISSION.WRITE_EXTERNAL_STORAGE. If the line is there, apps have the same basic read-write permissions to external storage. By implementing this simple check, the app can function like on KK 4.4.X and Lollipop (5.X) systems just like it does on previous builds of Android.

Our app imports information about iTunes using the iTunes XML file. You can try quitting iTunes and then renaming/removing the iTunes XML file located in the iTunes folder (don't touch the .ITLfile as the .ITL file contains all information about your iTunes library!) and then restarting our sync app. You should see a "Launching iTunes" dialog when you do. This indicates that iTunes has launched and will rebuilt the XML file for our sync app to import from.

Hi, Thank you for the program, after the transition to the IOS is perhaps the only alternative I have a question, where to put a check that would Double Twist did not import my ringtones to stick to your library iTunes? Thanks!﻿

'sync completed with 2,297 errors'---------------------------------------------------------------How to force DoubleTwist to sync to Android ?every time I sync , I get a 17 playlists have been modified in ITunes and my android device since last sync.I say [confirm all and sync]after a couple minutes I see 'sync completed with 2,297 errors'I have Pro version.Thanks,Peter﻿

Just synced my Galaxy S4. All went well, except for a few import errors. It said, "Sync Failed - Imported 0 of 7 songs" and listed the songs. I recognized the ones listed, and I remember having deleted those songs off of my phone a while ago. Help?

I am trying to sync to a moto G supporting lollipop. However when I start the app on my PC it comes up with "Generic Flash HS-COMBO" and no comment regarding storage. Is doubletwist seeing the PCs card reader as a mobile device?﻿

Hello. I can't totally sync my genres to my Android device from my Mac. I have 21 songs with "Unknown genre" in the phone and one genre (Mac-side) split into two genres in the phone. For the record, this is a personalized genre (modified in iTunes long ago, and properly syncing to an iPhone directly from iTunes) that DoubleTwist keeps interpreting as the "oficial" genre.﻿

Also, check for a ".nomedia" file in the Android folder. If you locate one, please remove it before using SD Scanner again.

Thanks,Henry﻿

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I recently reinstalled a fresh version of Win 7 and wanted to reverse sync my playlist from my Nexus 4 to my PC's itunes library. I tried it on air sync, and it appears that it synced all my music to the folder I wanted on my PC but the problem is that it only updates itunes with only 6 out of 13 of my playlists. For the rest of them it gives this error:"Error: Playlist tracks cannot be added to iTunes"Please help.Nexus 4Android 5.0.1 stock romlatest versions of Itunes, DoubleTwist on phone and PC﻿

I just ran airsync to get some new audio books onto my phone. When the sync was finished, I went to try to find them in doubleTwist - there's nothing there. At all. No podcasts (which aren't in my iTunes, just on my phone), no music, nothing.

I rebooted my phone just to double check - my albums showed up briefly then disappeared. I think I can briefly see a flash of of a shuffle button show when I first click on a category, but then it's gone too.

It did show on the bottom what I was I had paused when I started the sync - a podcast. UPDATE: I ran sync again and can see everything now, but I also have an unknown error adding many different lectures and audio book files (just MP3s). It was only able to add 432 out of 632 songs/tracks. All of my Audible books, lectures copied off of CDs and other downloaded audio books failed to sync. They've been there before, and now they're gone. HELP!

Hi guys. I have been away from double twist for some time but now I'm back using it. But I'm not sure what is going on with some of your in app purchases and other add-on apps. I have purchased the music lover option some time ago and now it seems its an in app purchase. Some of the futures are available with out buying it again but others are not. Album art and equaliser work fine. I can no longer "airplay" why has this gone. do I really have to buy it again in form of an other app?How can I get all the futures back? CheersElio. ﻿

I just installed doubletwist and some of the songs that I have synced add a number (ex. 08) to the beginning of the song name. I think it might just be a track number but how do i remove these? They are not actually included in the song name in iTunes. ﻿

We have not implemented USB syncing on the Mac so perhaps you had used another utility to copy files to your device?

If you are on a university network, that might explain why AirSync isn't working as many university networks block communication for wireless devices as a security measure.

Please send us logs from your device by following these steps.

1. Try to purchase the upgrade. Verify that it's still failing.2. Then immediately go into doubleTwist Settings.3. Scroll down to select "Send Log Files" and tap "Continue".4. Enter "DT Issue 20150330a" in the description text and tap "Send Logs" to email the logs to us.