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Avoiding Fraud

Stopping criminals Sometimes criminals will try to trick individuals into disclosing personal information in a text, email or on a phone call. Phony emails may direct you to a fraudulent website that looks like a Bank of America website. These phony emails may even ask you to call a phone number and provide account information. Please remember that:

Bank of America will never ask you in an email or text to disclose any personal information, such as your Social Security Number, PIN (Personal Identification Number) or Prepaid Card Number

Offers that sound too good to be true often are. You may be asked to fill out a short survey in exchange for money being credited to your account at the account number you provide. Bank of America will never request your information in this way

Claims that your account may be closed if you fail to confirm, verify or authenticate personal information are not from Bank of America

If you receive a suspicious email or are directed to a website that also looks like Bank of America, report it to abuse@bankofamerica.com and then delete the suspicious email.

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