With the release of SR 2.5 in November a new batch of videos has been posted on YouTube on the Electronic Support channel to help you get accustomed to the new functionality.
Using IBM Service Request to review PMRs from the web
IBM Service Request streamlined problem submission process
Using IBM Service Request on your mobile device

Submitted by Cheran Ramasamy, Senior Associate, Cognizant Technology Solutions
Here's a new technique submitted by one of our regular contributors that demonstrates how to quickly setup a report to display different layouts based on user input .
This requirement, which previously required numerous HTML items as well as javascript, can easily be achieved with an Active Report template.
This sample report is created using IBM COGNOS 10.1.1.
Download
Click here to download the entire technique complete with screen shots... [Continue Reading]

Here's a short video from the Electronic Support Team that demonstrates how to use IBM Service Request (or SR) to open a problem online with IBM Support through the IBM Support Portal.
On November 13, 2012, IBM made significant updates to the user experience of its online problem submission process. This video reflects these updates.

Here's a new video featuring Mark Lack , Manager Strategy Analytics & Business Intelligence at Mueller Inc.
Mark talks about the role Business Analytics Support played in upgrading from IBM Cognos Version 8.4 to 10.1.
More information at ibm.com/software/analytics/subscriptionandsupport that spells out many reason why you should renew your Software Subscription & Support. It gives you access to unlimited product uploads and technical support around the globe.

Check out the BA Education channel on YouTube for some great videos on IBM Cognos Business Insight (renamed Cognos Workspace in version 10.). Topics covered include: printing a dashboard object; exploring export options; and, entering comments for a widget or a data cell.
IBM Business Analytics Education Services offers role based training through a range of delivery methods worldwide. This ensures you get the right training to the right people at the right time. Additionally, IBM Business Analytics Education Services can help... [Continue Reading]

Event Date: Thursday, November 15, 2012 at 11:00 AM EST
In organizations around the world, information is accumulated at a breathtaking rate. The challenge isn’t in acquiring this information; it’s in how to access it and turn it into relevant and useful business intelligence reports. Lack of time, resources and space can all delay and complicate the process of gaining insight into data. But it doesn’t need to be this way.
At this November’s TechTalk , we’ll discuss innovations that can help alleviate operational gridlock with... [Continue Reading]

Now that we live in the world of Twitter, it's hard to miss any event of any signifigance - be it a shower in the morning or a conference with like-minded individuals. Everything is being written about and tweeted out to the masses. Almost nothing is missed.
Such is the case with IOD and the BA Forum that wrapped up in Las Vegas in October.
Here is just a sampling of the information gathered at IOD/BA Forum:
All the video from Information On Demand can be accessed here: http://bit.ly/SygKZS (scroll down to folders)... [Continue Reading]

Submitted by John Anderson, CapTech Consulting
Most every object in Cognos BI has a name property. Many modelers and designers create their frameworks and reports without giving much thought to changing the default names of the objects they are creating and using. Renaming objects to make them more identifiable lends itself to much easier builds and troubleshooting. Having objects with descriptive names also makes it easier to pass reports and frameworks on to others for maintenance and upgrade.
Generally speaking, a name... [Continue Reading]

Data is coming into businesses faster and more furiously than ever. Getting it into the hands of all users, including the decision-makers at the point of customer interaction, is crucial to owning a competitive advantage. Business Analytics has moved beyond “initiative”; today it’s a business imperative. This demands a new approach that extends beyond analytic reports and dashboards to embedding more real-time data into the operational fabric of the enterprise. But this requires tight integration between transactional, data... [Continue Reading]

Submitted by Meghali U Rugge, IBM Software Group, Cognos Software Engineer - Cognos Query Studio
This document describes an approach to overcome the prompting for the report which is applied at the report level using sample data from the GO Sales and Retailers package.
This document applies to IBM Cognos Software Version 10.1.1 on all platforms and may also apply to subsequent releases.
Download
Click here to download the complete technique with screen shots... [Continue Reading]

This demo helps you to familiarize yourself with the various types of TM1 applications -
Approval
Responsibility
Central
You will log on to the Web portal and open and explore three applications that have just been created by another administrator.
The demo is an abstract from the IBM Cognos TM1: Design and Develop Models (V10.1) five-day training course, available in a classroom or online environment. If you would like to know more about this training course or other training courses, please visit the... [Continue Reading]

Key new functions for IBM Service Request (SR) release 2.5
The IBM Service Request (SR) application has adopted the look and feel of the IBM Support Portal with this SR 2.5 release.
Also, the IBM Support Portal's "Service requests and PMRs" tab will now be SR's home page.
These two changes combine to create the appearance of IBM Support Portal and SR being the same application. This will give users going between IBM Support Portal and SR a more integrated user experience.
Further integration has been achieved in... [Continue Reading]

You can win a new Honda Insight by using Cognos Insight. This is a contest for the best application built by contestants using IBM Cognos Insight.
How to play:
Register and join the AnalyticsZone
Create a compelling application with Cognos Insight
If you don’t already own Cognos Insight, you can download the free Personal Edition here . No purchase is necessary.
Upload your contest entry in the 'Files' section. Each contestant may submit up to 3 different entries for judging. You must... [Continue Reading]

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