Customer Reviews

"just not acceptable"

Justin Brown (Australia) 16th November 2018

✅ Trip Verified | Hobart to Melbourne. This airline should not be in business. To constantly delay and cancel flights is just not acceptable. 45 minutes before departure the flight was cancelled! This was the first and last attempt with this airline. Book with them at your peril.

Type Of Traveller

Family Leisure

Cabin Flown

Economy Class

Route

Hobart to Melbourne

Date Flown

November 2018

Seat Comfort

12345

Cabin Staff Service

12345

Ground Service

12345

Value For Money

12345

Recommended

no

1/10

"the last time I am buying with Tiger"

V Vincent (Australia) 29th August 2018

✅ Trip Verified | Horrible! Today was the last time I am buying with Tiger! Few weeks ago I was flying from Sydney to Brisbane and had a delay over 3 hours. Ok, sometimes can happen. Today I am flying from Brisbane to Sydney and the flight was cancelled! They moved me to another flight in 3 hours! Cannot believe it. I bought this flight to make sure I am fine for a meeting in Sydney. I am sure I will have some issues when flying back on Saturday, unfortunately bought return flight with this poor airline.

Type Of Traveller

Business

Cabin Flown

Economy Class

Route

Sydney to Brisbane

Date Flown

August 2018

Seat Comfort

12345

Cabin Staff Service

12345

Food & Beverages

12345

Inflight Entertainment

12345

Ground Service

12345

Wifi & Connectivity

12345

Value For Money

12345

Recommended

no

1/10

"no availability to fly"

S Bray (Australia) 17th May 2018

✅ Trip Verified | I booked a cheap flight 5 months ago from Melbourne to the Gold Coast, 2 weeks ago Tigerair changed the time of the flight, then 12 hours prior to the flight they cancelled the flight and no availability to fly out that day. Is this what happens when you buy a cheap ticket. Never again will I fly Tigerair.

Type Of Traveller

Couple Leisure

Cabin Flown

Economy Class

Route

Melbourne to Gold Coast

Date Flown

May 2018

Seat Comfort

12345

Cabin Staff Service

12345

Ground Service

12345

Value For Money

12345

Recommended

no

2/10

"not very efficient"

S Leane (France) 27th April 2018

✅ Trip Verified | Flew Tigerair from Cairns to Sydney only because it was $10 cheaper per person than another Australian airline, shouldn’t have bothered and should have taken the other one! Had to pay for baggage for my husband and I, only 15 kg authorized. We realized the day before flying that it wouldn’t be enough and wanted to add another bag: not possible! They just don’t do it. Instead you can add extra kilos, so we tried to do it online about 10 times which didn’t work! We then called the help service the next day: fare prices had increased. I was also supposed to pay $5 fees for this change over the phone (that I got free when I said the website didn’t work the previous day). Overall: not very efficient, very slow, couldn’t send me the proof of my new registration, 34 min over the phone. I didn’t know it wasn’t a free number, had to pay over €80 ($120) for this one call. On the plane: average minus rating. Would not recommend this airline at all. Pay a little bit more and get better service quality and less troubles.

Type Of Traveller

Couple Leisure

Cabin Flown

Economy Class

Route

Cairns to Sydney

Date Flown

April 2018

Seat Comfort

12345

Cabin Staff Service

12345

Food & Beverages

12345

Inflight Entertainment

12345

Ground Service

12345

Value For Money

12345

Recommended

no

8/10

"perfect for a low cost airline"

✅ Trip Verified | Sydney to Melbourne and was impressed - great cheap ticket. As I was using auto check in kiosk at the airport a professional Tigerair check in staffer approached to assist me even though I did not need help and she put me in an exit row with extra legroom and directed me to check in counter for bag drop and instantly issued a new boarding pass. Well groomed warm professional supervisor pulled me out of line as he was free and line was busy with a family and he took me to another counter to quickly check my bags and complete check in - everyone called me by name very friendly. On Flight cabin crew were all well groomed, great uniforms - men in vests and long sleeve, women with scarves and wedding worthy hairdos - great for a low cost carrier - friendly smiles and very professional looking us in the eye and calling us by name. Flight on time - boarding was completed early. Actually liked the cloth seats - most seats are leather on low cost carriers. Liked A320 over 737 - it feels more spacious. Liked how they use front and back stairs for boarding/de-planing as it is much faster than the long slow que on other airlines which only use one door. Simple menu - but perfect for a low cost airline - you can pre order bigger meals too. Low cost terminal at Melbourne is brand new - simple and slick - very efficient - what more can you want for the price. Airline has massively improved since problems a few years ago.

Aircraft

A320

Type Of Traveller

Business

Cabin Flown

Economy Class

Route

Sydney to Melbourne

Date Flown

April 2018

Seat Comfort

12345

Cabin Staff Service

12345

Food & Beverages

12345

Ground Service

12345

Value For Money

12345

Recommended

yes

4/10

"this was a very unfair process"

Renee Faulds (Australia) 3rd April 2018

✅ Trip Verified | I recently flew from Canberra to Brisbane return. Flight out of Canberra was hassle free. Checked in online. Flight was good. Staff friendly. Seats comfortable. Short flight - no meals required. As I was only traveling to Brisbane for a few days to assist family move house I had only organised the 7kg carry on. I had no problems on the Canberra to Brisbane leg. On the return leg however, it was brought to my attention that the 7kgs was to include my handbag. I have never flown with an airline that also weighs your handbag. Needless to say this caught not only me by surprise but it caught many other passengers by surprise also. My baggage was just over 7kg and I was made to pay $50 extra before I could board the plane. I thought this was a very unfair process in a number of respects - firstly I only weigh 60kg and my total baggage was 8.4kg. Yet the guy in the row opposite me probably weighed 100kg and had a bag equal to mine. I realise we can’t discriminate but where is the fairness in this process? I would not fly Tigerair again without purchasing the additional baggage when I checked in. It would have cost me $12 not $50 at the gate. Tigerair must have made another $1000 at the gate from people like myself or those that just completely ignored the 7kg rule and thought they could take unlimited weight as carry on. Definitely need to consider the additional luggage costs when considering to fly with Tigerair. In the end I probably could have flown with Qantas!

Type Of Traveller

Solo Leisure

Cabin Flown

Economy Class

Route

Brisbane to Canberra

Date Flown

March 2018

Seat Comfort

12345

Cabin Staff Service

12345

Ground Service

12345

Value For Money

12345

Recommended

no

1/10

"a nightmare"

O Marshall (United States) 27th March 2018

✅ Trip Verified | Taipei to Okinawa. Trying to work with this airline is a nightmare at every stage. Their website is pathetic, to be honest, and it seems to me that their goal is to nickel and dime you to death in any way possible. I attempted to add a bag online to my reservation and the website told me it had to be added within four hours of departure. Okay, one more thing to do on travel day but that's fine. Try within the time frame and the option is grayed out, no reason why. At this point I'm on my way to the airport and don't have time to figure it out and decide to talk to the desk workers. The desk workers shrug, nothing they can do so I end up paying nearly double. Honestly, all of this would be frustrating but not so bad, I arrived safely, right? Well, I reached out to their customer service today to see what they had to say and this is what tipped me into being furious and writing this review. Their customer service portal is buggy and inefficient, the rep I'm talking to has given no name but immediately blamed me with this line: "Your flight was 18:20, our office hour is 9:00 to 21:00, in this situation I believe you can contact us 4 hours prior departure." Apart from repeated blame of this type, the rep continues to disappear from the chat for 10-15 minutes at a time, I'm actually still on the chat at this moment waiting for him/her to return. Seriously, I get that mistakes happen, I know all that customer service people have to deal with. But I'm giving them screenshots of how the option was unavailable and they're saying they don't believe me. *An hour and a half later, a manager got in and said my complaint was denied because I didn't have a full screenshot, only one of the actual page which was taken on a train en route to the airport because of their policy. I would not work with an airline that treats their customers so poorly, especially when there are better alternatives, like Peach for Asia travel.

Type Of Traveller

Couple Leisure

Cabin Flown

Economy Class

Route

Taipei to Okinawa

Date Flown

March 2018

Seat Comfort

12345

Cabin Staff Service

12345

Ground Service

12345

Value For Money

12345

Recommended

no

1/10

Tigerair customer review

G Saunders (United Kingdom) 22nd March 2018

✅ Trip Verified | Flew Sydney to Gold Coast. On the way there, this airline was fine however on the way back we were waiting in the line and we started to board. All of a sudden the flight attendant randomly comes to the middle of the line (unfortunately right where me and my two friends are standing) and asks to weigh our bags (7kgs allowed). Granted we were over our allowed weight and I would not have minded paying had she done this to everyone in the queue! We were literally the only people in the entire flight to have their bag checked. I was appalled to see people passing me with suitcases much heavier and bigger than mine! I know she’s selected us because we were 3 young girls and we were an easy target because we wouldn’t make a massive fuss (although I was happy to express my dissatisfaction). I am okay with paying if my suitcase is over, I can take full responsibility for that but if you are going to do one person, you have to weigh everyone’s! You can’t choose easy targets to get extra money. So my annoyance then continued as the women charging us took so long to do so I then didn’t have any over head space for my case and was sat the whole flight by a crying baby (no ones fault about the child) but it wasn’t a pleasant trip. Overall I would not fly again with Tigerair nor would I recommend them unless they had this issue sorted. It’s not professional. I love flying but I have never been more annoyed.

Type Of Traveller

Solo Leisure

Cabin Flown

Economy Class

Route

Sydney to Gold Coast

Date Flown

March 2018

Seat Comfort

12345

Cabin Staff Service

12345

Inflight Entertainment

12345

Ground Service

12345

Value For Money

12345

Recommended

no

1/10

"the worst experience"

Raul Bringas Nosti (Mexico) 8th August 2017

✅ Verified Review | Hanoi to Singapore. Tigerair has been the worst experience in my life. I bought two tickets for a Hanoi to Singapore flight, scheduled on July 13, 2017. Departure time was 4:20 pm. When I arrived at the airport my flight had left at 1:00. I was never notified. During my long trip through Southeast Asia, there were changes in my flights with other airlines. Fortunately, Air Asia, United and Qatar notified me and I took precautions. Tigerair never did. They only sent me an “important notification” about a meal change from mutton to chicken. Even though I got a signed document by their representative in Hanoi, stating that he “will make sure” that we took a next day flight, he did not fulfill his promise. When we arrived to the airport, he just washed his hands. I needed to reach Singapure to take a flight to LA. I had to buy two last minute flights with Malindo Air and Malaysia from Hanoi to Kuala Lumpur and then to Singapure. Ended up paying 1,000 dollars. Also, I lost two paid hotel nights in Singapore. After four weeks waiting for a reply from Tigerair they are silent, even when I have a signed document from their representative. Tigerair gives a bad name to Singapure: no ethics and no efficiency. A shame. Avoid this airline at any cost.

Type Of Traveller

Couple Leisure

Cabin Flown

Economy Class

Route

Hanoi to Singapore

Date Flown

July 2017

Seat Comfort

12345

Cabin Staff Service

12345

Ground Service

12345

Value For Money

12345

Recommended

no

2/10

"careless attitude"

H Lusiyarto (Indonesia) 26th June 2017

✅ Verified Review | Jakarta to Singapore. The ticket was purchased during peak season. It was one of the cheapest available. Despite previous bad experience, we are willing to give this another chance. Boy was it a very wrong decision. The A319arrived 30 minutes late. But when we boarded the plane, the captain apologised that we can't pushback due to crowded departure slot of Lion and Garuda. We waited for another 45 minutes. Then we were given the push, but stopped miday, before being pulled back to the gate. I noticed that the runway was switched. Engine start failed. After 20 minutes they decided to fix the problem. The door was opened, and the engineers boarded. After that, we were notified that they are going to perform ramp start. Twice they tried, twice they failed. The passengers were alerted to the noise. After an hour and a half since we boarded, we are finally told to disembark. Then, the shenanigans started. I would love to see a symphatetic and understanding gate agent, but throughout my 25 years of experience of air traveling, good luck finding one. After 2 hours of non-decision, false promises of rebooking us on different flight, we were told that they were trying to fix the airplane in an hour and allow us to reboard the plane. Well, it appear to us that there are no maintenance activities going on. Nobody did anything to the plane apart from the original flight deck and cabin crew doing whatever was left there, including a couple of ground handling staffs. A couple of passengers protested the decision to reuse the same plane. But his answer to the concerned passenger should win the best callous unsymphatetic answer ever. "You are all insured". Luckily, everyone just resorted to shouting and crowding. For 4 hours, we were not given any food or solution. The only comfort we offered was the water we had inside the cabin during engine start tests. I would like to commend the flight deck and cabin crew for their professionalism. The captain repeatedly apologised for this unfortunate events, however the gate agent did not utter a single word of apology. It is not like I would forgive him anyway. But the careless attitude and time-wasting oressure tactics in order to leave us without choice is infuriating. I dare you to try this airline.

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