Thermos will deliver to the address indicated by you within Malaysia via the local carrier provider.

Thermos can only deliver to a delivery address which is a home or office address.

2. DELIVERY WITHIN 7 DAYS

Your orders will be processed on daily basis on business days, which is Monday to Friday (excluding Weekend and Public Holiday).

Shipped on the next working day, you should be able to receive the parcel within 7 working days.

Please check details for deliveries under the heading ‘Shipping‘ on this website. Delivery periods are indicative and are therefore not regarded as strict deadlines. The mere fact that a delivery period is exceeded does not entitle you to compensation. Thermos excludes any liability for any failure to meet delivery periods.

3. DELIVERY TRACKING NUMBER

Once items were posted, the tracking number will be emailed to you & updated in our system which you can log in to your account& check the status. Please note that most courier system is not updated online instantly, we advise to check after 24 hours receiving this tracking number.

You may expect to receive your order between 9am and 5pm, and the delivery service may require a signature on receipt. If you are unavailable to receive your parcel when it is delivered, the delivery service will leave instructions on how to retrieve your parcel. Additional shipping fees for redelivery of returned packages by the delivery service will be borne by you.

Options in case of delivery problems

1. WHAT IF I HAVEN’T RECEIVED MY PARCEL?

If you still haven’t received your order within 5 business days after we shipped out and send you the tracking number.

The first thing to do is to track your shipping status via the courier’s site. Check with the respective courier company to see if they’re holding your order and contact us if you need further assistance.

Your parcel will be returned by the service provider to us if it was unclaimed within 14 days, additional shipping fees for redelivery of returned packages by the courier service will be borne by you.

If you have given us the wrong delivery address or contact number, causing the fail delivery of the parcel, additional shipping fees for redelivery of returned packages by the courier service will be borne by you.

2. I HAVE RECEIVED AN INCORRECT ITEM/ AN ITEM IS MISSING FROM MY ORDER

Your satisfaction is our priority, nothing pleases us more than providing you with the best customer experience so if your received order is incorrect or if there is a fault with an item you have received, our Priority Customer Service team will be more than happy to help.