Visible and open, you'll make sure the team has the information they need to meet the day's demands, and you'll act as a key point of contact for queries.

Above all, you'll help to recruit, coach and train team members, monitor progress and support their ongoing personal development, inspiring them to deliver to their very best.

And in all that you do, you'll aim to deliver results that truly matter.

About you:

With a strong track record of managing a team in a target-driven, customer service environment, you're exactly who we're looking for.

With a hands-on management style, coaching skills and a passion for sales, you'll know how to get the best out of a team, inspiring them to achieve results.

You're a natural team player who is confident communicating with all kinds of people.

You're extremely capable when it comes to IT, confident using a range of systems and with good numeracy skills too.

Used to working at pace, you'll be able to remain calm under pressure and use good judgement to resolve a range of queries and problems.

And with outstanding organisation skills, you'll meet deadlines and work flexibly even at our busiest times. Above all, you're committed to creating the kind of customer experience that leaves a lasting and positive impression.

This is your opportunity to use your leadership skills to deliver the exceptional.

In return you can look forward to a comprehensive benefits package, including a 15% employer contribution pension scheme, 33 days annual leave, including bank holidays, free lunch and access to training and development to support your continuous professional development.

This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.