Power Projects & Plans
We continue to improve our electric system by constructing new facilities and enhancing existing infrastructure. Find out about projects in your area.

Tree Trimming & Reliability
Maintaining and servicing our electric system involves careful management of trees and brush that grow near power lines. You can help by planting the right tree in the right place.

News Releases

Kingsport Power, doing business as AEP Appalachian Power, has announced a significant transmission project in Hawkins County that will help ensure continued reliable electric service to its customers in Tennessee. The $105 million substation upgrade is expected to be completed in 2019 and provide an additional $2 million in tax revenue to Hawkins.

Appalachian Power has filed its annual fuel factor update with the Virginia SCC and is requesting a reduction in that monthly charge for its Virginia customers. The fuel factor is approximately 20 percent of a residential customer's bill and amounts to 2.301 cents per kWh;Appalachian's proposal reduces that to 2.169 cents per kWh, or a total reduction of $1.32 per 1,000 kWh a month.

Appalachian Power plans to improve electric reliability to customers by upgrading its existing transmission system in Lynchburg, Va. The $20 million Dearington - Rivermont Transmission Project will replace aging infrastructure with modern and robust equipment capable of handling continued economic growth in the area.

Appalachian Power is following the ever-changing forecasts and adjusting water levels at its Claytor and Byllesby/Buck hydroelectric plants in southwest Virginia in anticipation of possible heavy rain in the New River watershed from remnants of Hurricane Irma.

Privacy Policy for Appalachian Power, a unit of American Electric Power (AEP)

Scope

Other Websites in the AEP family of sites may be governed by their own privacy policies,
appropriate to the uses and needs of each site. Throughout this site, we may provide links to resources and sites
that are not part of AppalachianPower.com. This Privacy Policy does not apply to those resources and sites.

Consent

By using this site, you consent to the terms of this Privacy Policy.
Whenever you submit information via this site, you agree to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Information Collected

Passively collected information

During your use of this site, we may collect anonymous information about your visit here
through the use of server logs, cookies, scripts and other Web traffic tracking systems.
This information is aggregated and used to improve our site through analysis of user activities on
the site. This information is never combined with any of the personally identifiable information
you may provide in your use of the features of this site.

Personally identifiable information

On certain pages of this site, you may be asked to provide information about yourself or your
account with us, either to identify yourself to us or to request a service from us. In each case,
we will inform you what information is provided at your option and what information is
required to complete the transaction or activity you are engaged in. If you are unwilling to
provide this required information, you will be unable to complete the requested transaction.

Use and disclosure of information

The information you provide to us will be used to respond to requests you may make for services. Some or all of this information may be added to your permanent account record and may be used for research purposes.

In addition, we may use elements of this information in the following situations:

We may transfer the information to AEP’s affiliates and subsidiaries, unless such transfer is prohibited by law;

We may transfer the information as part of a merger, consolidation, acquisition, divestiture or other corporate restructuring (including bankruptcy);

We may make the information available to third parties who are providing the product, service or information that you have requested (but not your password);

We may make such information available to third parties who are providing services to AEP (for example, providing the information to third parties performing computer-related services for AEP);

We may use the information to communicate with you about products and services that may be of interest to you.

We may disclose the information if we form a good-faith belief that disclosure of such information is necessary to investigate, prevent, or take action regarding any illegal activities or regarding interference with the operation of our site or violation of its terms of use; or

We may disclose the information if we believe that disclosure is required by law or regulation or in response to a subpoena or other order of a court or other governmental agency.

Also, AEP reserves the right to share any aggregated information (i.e., non-personally identifiable information) with any third parties for any reason, unless prohibited by law.

We will not sell, rent or otherwise disclose the information we gather about you or your account to any third party, except as outlined in this Privacy Policy.

Security

AEP takes reasonable steps to protect your personally identifiable information as it is transferred to us, through the use of Web technologies such as the Secure Sockets Layer and others. However, no Internet transmission of information is ever completely secure or error-free. In particular, e-mail sent to or from AEP may not be secure.

How to Reach Us

If you would like to update your personally identifiable information or if you have questions
about this privacy policy, please contact us.

Changes to This Policy

AEP reserves the right to change this Privacy Policy at any time. If this Privacy Policy
changes, the revised policy will be posted to this site. Please review this Privacy Policy before
you provide any personally identifiable information through this site. Use of our web site after
the posting of a revised privacy policy constitutes your consent to the revised policy.