Privacy Policy

Date: CONSENT:PLEASE READ THIS PRIVACY POLICY CAREFULLY BECAUSE BY ACCESSING THE SITE/S AND/OR CREATING AN ACCOUNT WITH US OR ALLOWING SOMEONE TO USE THE SITE/S ON YOUR BEHALF, YOU ARE CONSENTING TO THE COLLECTION, USE, DISCLOSURE, TRANSFER AND STORAGE OF PERSONAL INFORMATION OR OTHER INFORMATION RECEIVED BY US AS A RESULT OF SUCH USE IN ACCORDANCE WITH THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY, PLEASE DO NOT USE THE SITE/STide Apparel Pty. Ltd. (ABN 97 165 170 525) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. In this policy “we”, “us”, “our”, “website”, “site” refers to (and applies to) Tide Apparel Pty. Ltd. (ABN 97 165 170 525)

Tide Apparel has adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. In this policy “you”, “your” refers to you, the customer and user of this website.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au

What is Personal Information?

GeneralPersonal Information is information or an opinion that identifies an individual. Examples of Personal Information we may collect include: name, residential, business and postal address, email address, contact telephone number, photos of you, testimonials or opinions, financial information.

This Personal Information is obtained about you in various ways,

correspondence;contact and payment details;make a purchase, return or exchange a product where we request you verify your identity;by telephone;by email;visit our website;request delivery of products;enter a competition; from your website;from media and publications; from other publicly available sources;from cookies;third parties.

Personal Information We Collect

In general, you can browse our website without telling us who you are or revealing any personal information about yourself. We are however, automatically able to collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”We collect Device Information using the following technologies:- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers).We refer to this information as “Order Information.” “Order Information” is mandatory data and if you do not provide the mandatory data with respect to a purchase for example, you will not be able to purchase our products or engage in our services.The website contains links to established third party banking processing agents Afterpay and PayPal and distribution institutions Australia Post. If you choose a direct payment gateway to complete your purchase, our online store is hosted on Shopify Inc. Shopify stores your credit card date. Your credit card and order information is encrypted and secure. Shopify is Level 1 PCI compliant. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. The standard was created to increase controls around credit card data to reduce credit card fraud via its exposure. Shopify uses 256-SSL certificates to keep order details secure. This is the same level of encryption used by large banks to keep your information secure.These companies have their own privacy policies concerning what information we are required to provide them regarding your purchase transactions and delivery information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:Communicate with you;Screen our orders for potential risk or fraud; andWhen in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. If you do not wish to receive marketing communications from Tide Apparel Pty. Ltd you can send an email to support@tideapparel.com.au and tell us that you do not want to receive future communication.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

. payment systems operators and financial institutions for products purchased on our website;. delivery service providers so that they can deliver products you have ordered from us and notify you as to the status of any order or delivery;. organisations we have engaged to provide services or carry out functions and activities on our behalf;

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that:

(a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through our website cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party.

Tide Apparel is not responsible for the privacy practices of third party sites, of the entities who administer those websites or the content of such websites. You should exercise your best judgement when sharing personal information on these websites.

We may also disclose your personal information to:

. our professional advisers, including our legal team, accountants and auditors;. other persons, including government and regulatory agencies, as required or authorised by law; to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. organisations that acquire (or propose to acquire) all or a part of our assets or business.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Tide Apparel will not charge any fee for your access request, but we may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Age of Consent

Our website is directed toward a general audience. We do not knowingly collect or intend to collect personal information from anyone who is under the age of 18. If you are under the age of 18, you should not provide any personal information to us and you should use the website only with the knowledge, permission and involvement of a parent or guardian.

Policy Updates

This Policy may change from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Any changes will take effect immediately, so please review this policy periodically, and especially before you provide any personal information.

Inaccuracy Disclaimer

We do try to ensure that all information including pricing, product availability and descriptions, also shipping charges and transit times which appear on this website are accurate, however, errors, inaccuracies or omissions may occur and for this we apologise. We reserve the right to correct any errors, change or update information at any time.

Privacy Policy Complaints and Enquiries

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@tideapparel.com.au or by mail using the details provided below:12/8 Riverland Drive, Loganholme Qld 4129 Australia