Business Profile

About Us...
As you would expect, Cliff Dickenson and Son comply with and subscribe to the Motor Industry Codes of Practice, designed to make the Motor Industry fair for all customers.

As you'll see below, the Codes cover important rules about selling new cars, as well as guidelines for services and repairs.
The Motor Industry Code of Practice for New Cars covers:
Advertising
New car sales
Manufacturer's warranties
Availability of replacement parts
Complaints handling

More Information...
The Motor Industry Code of Practice for Service and Repair requires us to provide:
Honest and fair services
Open and transparent prices
Completion of work as agreed
Invoices that match quotes
Competent and conscientious staff
Straightforward and speedy complaints handling
From time to time there may be instances when you, our customer, are not satisfied with either the product or service that we have provided. In this instance we would always like you to talk to us directly so that we can try to rectify this.

Whilst we are clearly committed to a high quality of customer service there may be times when we are not able to resolve a dispute. In this unlikely event we would refer you to an ADR provider depending on the nature of the dispute. ADR is explained below.