You are here

Merchandise Returns and Exchanges

13.1 The Cardholder is responsible for contacting the merchant when merchandise purchased with the Purchasing Card is not acceptable (e.g., incorrect, damaged, defective, etc.) and arranging a return for credit or exchange.

13.2 If the merchandise is returned for credit, the Cardholder is responsible for obtaining a credit receipt from the merchant and retaining that receipt with the support documentation for that purchase. Receiving cash or checks to resolve a credit is prohibited.

13.3 If merchandise is to be exchanged, the Cardholder is responsible for returning the merchandise to the merchant and obtaining a replacement as soon as possible. Documentation showing the proper resolution of the exchange is to be retained with the support documentation for that purchase.

Special Note: If after taking the above steps you are not able to reach a satisfactory agreement with the vendor, you should follow the steps listed in Section 16.0 Disputing a Charge.