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DELIVERY

Free and Prime ShippingHong Kong, China and Macau orders will be shipped using S.F. Express delivery service. Free shipping international orders will be shipped with Hong Kong Post. International orders will be shipped using Hong Kong Post delivery service unless the order is subject to an upgrade to FedEx or subject to our free upgrade offer with FedEx.

Upgrade to FedExFor shipping addresses outside Hong Kong and China, we offer an upgrade to FedEx delivery at flat rate of HKD$100. Any custom duties or taxes will have to be paid by the customer (do I need to include this considering the duties and taxes section).

Free upgrade to FedExFor orders (Excluding Hong Kong and China) above $2,500, will deliver your order with FedEx for free.

Rest of the WorldOrders are delivered Monday to Friday, subject to International delivery times in your country.

Delivery times are subject to change without prior notice.

Shipping zones

Free shipping delivery times in Business days (Mon-Fri)*

Prime shipping (FedEx) times in business days (Mon-Fri)*

Hong Kong

Estimated up to 2 business days

N/A

China & Macau

Estimated up to 4 business days

N/A

Asia Pacific (Including Australia)

Estimated up to 8 business days

Within 3 business days

North America (US & Canada)

Estimated up to 9 business days

Within 3 business days

Europe

Estimated up to 9 business days

Within 3 business days

Rest of the World

Estimated up to 14 business days

Within to 7 business days

*Delivery times are determined by number of business days (Monday to Friday) from the day after we ship your order.

Please allow extra time for your order to be processed during public holidays and busy periods. For a list of Hong Kong public holidays, please click here.

Please be informed that in some cases your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected.

Important InformationBefore we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during out sale periods when it may take up to 48 hours for shipments to be dispatched.

EXCHANGE POLICY

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RETURN POLICY

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SIZE INFO

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PRIVACY POLICY

All information collected is treated as confidential by kapok ltd. Your personal information obtained (name, address and date of birth, telephone number, E-mail address, etc.) will be used for internal purposes only and will never be disclosed to any other third party without your permission.