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Our Location

Service

I am here to assist you with your needs. Feel free to call or email me at anytime.

Max Gordon

Assistant Service Manager

630-682-9200
Employee Since:2015

Customer Reviews:

Mar 30, 2017
Survey from Ford Direct - 5 Stars

We have had my wife's Excursion serviced at Joe Cotton since we purchased it from your dealership and of course my wife is the one that brings it in when needed. The service has always been very good and the advisors are helpful and friendly. However, on this particular visit my wife was raving about her experience working with a new advisor that she had not previously met, Max G. She commented how friendly and warm his personality his, how comfortable she was speaking with him and genuinely felt respected and appreciated as a valued customer and more importantly, as a person. Again, all of the advisors we have worked with over the years have been wonderful but Max is just one of those people you want to know. She will most likely be asking for him by name on her future visits.

Jan 23, 2017
Merchant Circle - 5 Stars

I spoke to Max for service on a recurrin...
I spoke to Max for service on a recurring issue with HVAC. He was polite and very helpful. He was able to get a loaner vehicle for me to use for the day.the day. From the invoice, it looked like the technician Mike K went through a lot of work to ensure the problem was corrected. So far, the HVAC is working.

Dec 22, 2016
Survey from Ford Direct - 5 Stars

"Max was very helpful in getting my car to get my car serviced on Monday despite the cold weather, Everyone in the service department is always very courteous and answers all my questions."

I am here to assist you with your needs. Feel free to call me at anytime.

MerchantCircle • 5 Stars
January 17, 2017
Mike is the best service writer I have ever had experience with.

I am here to assist you with your needs. Feel free to call or email me at anytime.

Zac Kohler

Service Advisor

Employee Since: 2014

630-682-9200 Ext 536

Customer Reveiws:

Jan 13, 2017
MerchantCircle - 5 Stars
"Part had to be ordered. Was notified by mail when part was in and called to set up an appointment. Zak told me it would be maybe a 2 hour job. 1 1/2 hours later it was done. When does that ever happen? Very pleased with Zak and the professional service. Have bought many cars in my lifetime, not just Fords but never received this kind of service. Keep up the good work guys, I change cars often!!"

Dec 14, 2016
Survey from Ford Direct - 5 Stars
"Zac has been great to work with."