Lisa Radosta, DVM, DACVB, understands why veterinarians and veterinary team members take patients to "the back," "the treatment area," etc. You don't want new team members to train in front of clients. You want to get procedures and testing done faster. And some of you are convinced that the patient is actually calmer away from the pet owner.

Radosta says you're wrong. Sarah Wooten, DVM, interviews Radosta, owner of Florida Veterinary Behavior Service in West Palm Beach, Florida, about what's really happening in the mind of a pet whisked away from the exam room into ... "the back."