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My HR23 700 blew up, and now i am in search of a HR-44

Long story short...my 2009 HR 23 died on thursday. I cam home from work and went into the theater room and i smelled burnt electronics, or so i suspected. It was in fact the HR23 that must have shorted or something because it was that burnt circuit board smell.

So after about 90 minutes or so on the phone with them...may have been less, but it felt like longer, i have an install appt on 6/19 to have my new "genie" installed.

I didn't specifically request the HR44 at the time, because i did not know anything about what models were available, i assumed Genie menant newest box available. And i did request that i get the newest model that DTV sells and they seaid that would not be a problem. Ha-ha i am so naive.

So i call them up this morning to ask what model i would be getting, and the first guy said that he sure hopes i am getting the much newer and improved HR44. And that yes it was available in my area (Vermont) and that he would transfer me to the order desk to have them confirm that the HR44 was in fact the unit i would be getting...all was going so well.

Then i talked to the order desk...yes you are getting the genie they said, and yes there is only one model genie so you have nothing to worry about. I then said , well is the the HR44? And they said no it was the HR34.

So after 20 minutes of being stonewalled and excalting the call...i am no closer to knowing what will show up on wednesday and there seems to be nothing they can do other than mark on the order that customer has requested the HR44. And they suggested i call them first thing in the morning to do a field call which they say they can talk to the installer and request a HR44.

So if he shows up with a HR34 ...should i refuse it? Or should i just accept it and if i hate it, then go out and buy a HR44 and move the HR34 to my second TV room, replacing another HR23 that i have? I think they are available for sale?

Long story short...my 2009 HR 23 died on thursday. I cam home from work and went into the theater room and i smelled burnt electronics, or so i suspected. It was in fact the HR23 that must have shorted or something because it was that burnt circuit board smell.

So after about 90 minutes or so on the phone with them...may have been less, but it felt like longer, i have an install appt on 6/19 to have my new "genie" installed.

I didn't specifically request the HR44 at the time, because i did not know anything about what models were available, i assumed Genie menant newest box available. And i did request that i get the newest model that DTV sells and they seaid that would not be a problem. Ha-ha i am so naive.

So i call them up this morning to ask what model i would be getting, and the first guy said that he sure hopes i am getting the much newer and improved HR44. And that yes it was available in my area (Vermont) and that he would transfer me to the order desk to have them confirm that the HR44 was in fact the unit i would be getting...all was going so well.

Then i talked to the order desk...yes you are getting the genie they said, and yes there is only one model genie so you have nothing to worry about. I then said , well is the the HR44? And they said no it was the HR34.

So after 20 minutes of being stonewalled and excalting the call...i am no closer to knowing what will show up on wednesday and there seems to be nothing they can do other than mark on the order that customer has requested the HR44. And they suggested i call them first thing in the morning to do a field call which they say they can talk to the installer and request a HR44.

So if he shows up with a HR34 ...should i refuse it? Or should i just accept it and if i hate it, then go out and buy a HR44 and move the HR34 to my second TV room, replacing another HR23 that i have? I think they are available for sale?

Looking for options here...

Click to expand...

I have a HR34-700 and like Mike posted it's no slouch. The only added features the HR44 has are the external power supply, internet Wi-Fi, RF compatibility with the RC71 remote, optical audio out, and a slightly faster processor. So unless any or all of the added features are a must for you the HR34-700 will suffice.

Thanks guys...i think the main reason i want the HR-44 is that it is smaller, and has an emergency type fan built in. The spot where it is going is a bit tighter than i would like...so i size is an issue. Also for sure the wifi would give me the ability to put a TV in my bedroom finally.

My daughter recently got the genie and she says it is really fast...much faster than her last DVR , which was faster than my HR23. I fB messaged her to tell me if it is the 34 or the 44...no word back yet.

Thanks guys...i think the main reason i want the HR-44 is that it is smaller, and has an emergency type fan built in. The spot where it is going is a bit tighter than i would like...so i size is an issue. Also for sure the wifi would give me the ability to put a TV in my bedroom finally.

My daughter recently got the genie and she says it is really fast...much faster than her last DVR , which was faster than my HR23. I fB messaged her to tell me if it is the 34 or the 44...no word back yet.

Click to expand...

Unless I am mistaken the WiFi is only for connecting the unit / system to the internet.

Well installation day is here, and i have the 8am until noon window. I was told on the phone Saturday that i should call into DirectTV before 7am on the day of the install and they would call the installer for me to insure that at HR-44 was coming to my house.

Strike 1...you can't talk to anyone at directTV until after 8. So i am going to try and call the lathm NY installer company that i believe came out to my house 4 years ago...its a long shot.