Terms of Use

OrderingYou can call, email or use the checkout on the website to place an order with us. Need help? We are always happy take calls for any questions, concerns, or advice you may have. Our telephone number is 02 8502 9277. If your looking for a particular item or brand or product and we don't stock it, call us, we are more than happy to help!

Pre-OrderingBy popular demand from eager customers we seasonally release certain collections for pre-order via the website before we receive stock from our suppliers, in the week/s just prior to delivery. When ordering pre-sale on the website, please note that we will pack and post your whole order within 24hrs of us receiving the pre-order product.

PricingAll pricing at Things for Twins is in Australian Dollars (AUD) and includes GST. Things for Twins reserves the right to change pricing at our discretion and without notice.

Tax and Duties

All GST, VAT or applicable taxes and duties must be paid by and are at the responsibility of the customer.

Shipping & Handling Things for Twins is based in Sydney Australia, our online store offers shipping calculators at the checkout for users to select express and regular shipping options to destinations in Australia and New Zealand. International residents there are also shipping calculators at the checkout.

Please note that express shipping is not available on items advertised as Pre-Order. Pre-Ordered items will always be shipped as soon as they are received and unpacked from our suppliers.

PaymentsFor Australian residents we accept all major credit cards, direct debit and will soon be offering After Pay. Once payment has been processed and cleared, your order will be shipped to you.

Please use your surname as the reference. Please email order details, shipping details and payment confirmation to thingsfortwins@hotmail.com. Once money has cleared we will ship your order.

Introducing Afterpay – Shop now. Pay later. Interest-free!*

Things for Twins is pleased to introduce a brand new payment innovation for you. Afterpay offers interest-free payment plans for your purchases. Buy and receive what you want today and pay it off in four equal instalments fortnightly. Find out more below...

Afterpay is now available for customers within Australia.

Afterpay is operated by Afterpay Holdings Limited, listed on the ASX.

To make a purchase using Afterpay you will need:

A debit or credit card

To be over 18 years of age

An Australian residential address

To use the service:

Add items to your shopping bag and checkout as normal

Select Afterpay as your payment method – you will be redirected to Afterpay

Register or login to your Afterpay account and confirm payment

Important information:

Afterpay is an interest free payment plan option

Transaction value limits apply to Afterpay purchases made online at Things for Twins. Some exclusions apply.

The funds for the first payment must be available on your nominated card at the time of checkout.

For first time Afterpay customers online, or customers yet to complete a full payment cycle with using afterpay, the first payment will be taken at the time of transaction with the remaining three payments deducted each fortnight over the remaining 6 weeks. For all future payments after the first completed purchase, the initial payment will be debited 14 days after the transaction.

If you wish to return your goods, complete the online returns process as per the normal returns policy – if eligible for a refund, your initial payment will be returned in full and the remaining payments cancelled at no charge.

No exchanges can be made on Afterpay purchases.

When you link your Afterpay account to a debit or credit card, please be aware that standard fees and charges may be applicable. Please refer to your card issuer’s terms and conditions for full details.

* If a payment is due from you but not received by Afterpay in accordance with the payment schedule, a $10 late payment fee will be charged, with a further $7 late payment fee added seven days later if the payment remains unpaid.

For more information about Afterpay terms and conditions, visit the Afterpay website.

Order Confirmation via emailOnce you have placed an order via our website you will immediately receive a confirmation email. This is automatically generated. Please check this confirmation email and contact us immediately if there are errors or changes that need to be made. For all orders that are returned due to an incorrect address, you will be charged a $15 fee in addition to the postage costs.If your package is going to a workplace, please include the business name so that it arrives promptly.

Product AvailabilityAll our styles advertised should be in stock. Very occasionally we may unexpectedly run out of a style and if this happens, we will refund you. If the item is due to come in within the week, we will ship your order the same day our stock arrives. Any later, you will be notified and refunded.

Returns

Please contact us at thingsfortwins@hotmail.com with any return enquiries. We allow returns under the following conditions.

- Returns must be reported within 7 days of receiving the goods- Items must be returned within 30 days- Items must be in undamaged condition- Items must be unused and in their original packaging, with tags still attached- Shipping costs will not be reimbursed- Please DO NOT send items back to us without contacting us first at thingsfortwins@hotmail.com

We recommend you send all products using registered post, with your returns address on the reverse side of your parcel. Store credit is not issued for items lost or damaged in transit.

Once your item arrives and has passed inspection we will issue you a voucher code for the full value of the item. The voucher will be valid for 12 months and can be used to purchase any item in our store.

Exchanges

You may exchange a product for a different size or colour under the following conditions.

- Exchanges must be reported within 7 days of receiving the goods- The item you require must be in stock, in the event that it isn't you can return the items and a store voucher will be issued- Items must be returned within 30 days- Items must be in undamaged, unused and in their original packaging, with tags still attached- Shipping costs will not be reimbursed and any further shipping costs must be paid for by the customer- Please DO NOT send items back to us without contacting us first at thingsfortwins@hotmail.com

Damaged & Faulty Items

In the unlikely event that you receive a damaged item, please contact us immediately. We will request you email us photographs of the damaged item and if agreed upon we will arrange for a replacement to be sent.

- Damaged or faulty items must be reported within 10 days of receiving the goods.- Please DO NOT send damaged items back to us without contacting us first at thingsfortwins@hotmail.com

Misplaced OrdersIf for some reason your parcel does not arrive within a reasonable time contact us and we will do our best to assist locate the goods.

DisclaimerThe information on this website is provided in good faith. To the best of our knowledge the information is accurate and current. Things for Twins and related parties, or any of their employees, do not make any warranty as to the accuracy and completeness of the information on the website and that any products or services will meet your requirements. Things for Twins reserves the right to change any detail on the website at any stage, including prices.

PrivacyAny personal information that you provide to us including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of Things for Twins.

Things for Twins does not collect or record any credit card details you may provide when purchasing products from the thingsfortwins.com.au website. Your credit card details are processed by Shopify Payment through the website, which is linked to our banks merchant account.