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Follow these steps to clear the jam from the product.
Step one: Remove any loose paper
Remove any loose sheets of paper from the input tray and the output tray.
CAUTION:
Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the
print mechanism.
Remove any loose paperDo not pull jammed paperStep two: Clear the jam from the rear of the All-in-One
Follow these steps to clear the paper jam from the rear of the product.
CAUTION:
Never pull jammed paper from the front of the product. Pulling paper
from inside the front cover can cause mechanical damage to the product.
Always access and clear
paper jams through the rear access door.

With the product powered on, disconnect the power cord, USB cable, and Ethernet cable from the rear of the product.

Press in the tab on the rear access door to release the door.
Pull the door away from the product to remove it.
Figure 1: Remove the rear access door

To avoid tearing jammed paper, gently grab both edges of the jammed paper, and then pull with even pressure to remove.

Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product.
CAUTION:
Make
sure to remove any bits of torn paper from the rollers inside the
product. If any torn pieces of paper remain inside the product, more
jams are likely to occur.
Figure 2: Check the product for bits of torn paper

While
you have the rear access door removed, check the rollers with your
fingers. Rollers should roll freely and feel springy. If rollers are
missing or do not turn freely, buy a replacement rear access door.
Click here to order a replacement part from HP
.

Reattach the rear access door. Gently push the door toward the product until it snaps into place.

Step three: Clear the jam from the front of the All-in-OneCAUTION:
Carefully
remove bits of torn or jammed paper from the front of the product. If
you pull too hard on jammed paper, you might damage the print mechanism.

Make sure that you disconnect the power cord from the rear of the product.

Open the cartridge access door.
Figure 3: Open the cartridge door

Gently pull out any jammed bits or torn pieces of paper from the rollers inside the product.
CAUTION:
If
the paper tears when you remove it from the rollers, check the rollers
for torn pieces of paper that might remain inside the product. If pieces
of paper remain in the product, more paper jams might occur.

Presumably this error follows an actual paper jam (whether the culprit has admitted it or not). The following is general advice that applies to paper jams in most printers, copiers, etc.

In my experience at least 98% of paper jam errors are because a piece of paper is still caught inside the printer. The remainder are generally due to a damaged paper jam detector (usually a small plastic arm which actuates a switch inside the printer) or less commonly a failure on the PC board which senses paper jams.

Please return to point 1 and look (again) for a piece of paper jammed in the printer. If the jammed paper was torn from the printer, only a small remnant has to remain inside the printer to generate an unclearable paper jam error.

Switch off the printer at the wall and unplug it. Remove the paper tray from the printer. Check to see if the printer has an access door in the rear to allow you to see inside (open it). Open any other external flaps (eg. manual paper feed tray) that will allow you to see inside. Open any internal flaps or levers designed for user operation and usually indicated with a green or orange coloured tab. Occasionally a page can wrap completely around a roller and be very hard to see. Be very suspicious of any 'white' roller' - check at the ends to note if the roller is actually a different colour with a complete page wrapped around it (generally then only removable by tearing other than complete disassembly by a professional). If paper was torn you may need a pair of tweezers and some determination to remove any small paper pieces wedged inside the printer. Ensure the printer is unplugged from the wall and avoid damaging any rollers or other parts inside the printer. Always remove jammed paper by pulling it in the direction of normal travel only. On rare occasions very serious paper jams may need expert service to dismantle and reassemble the printer.

After finding and removing all paper pieces, return all levers, flaps, doors, paper trays etc to original positions, reconnect power to the printer and test.

Remove any paper trays. Inspect them for wrinkled or damaged paper or any piece of paper got trapped in the printer..

Also open the back cover of the printer if this model has one.

Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.

If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.

If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.

If the paper does tear, try rotating the roller gears manually to free the paper. Do it carefully with utmost care.

Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.

Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on. Before inserting the Toner or Catridge, please wipe the roller with cloth gently.

If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.

See alternative if the problem is still not solved.

alternative :Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.

If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.

If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.

If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.

Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.

If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.

see alternative if the problem is still not solved.

alternative :Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Please try this and also try cleaning the printer and the paper rollers that it has.

Turn off the printer.

Remove any paper trays. Inspect them for wrinkled or damaged paper.

Also open the back cover of the printer if this model has one.

Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.

If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.

If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.

If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.

Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.

If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.

see alternative if the problem is still not solved.

alternative :Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.

If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.

If you find a piece of jammed paper, remove it by
holding it with both hands and pulling firmly. The goal is to keep the
paper from tearing. If several pieces are jammed together, try pulling
out the middle piece first to loosen the jam.

If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do
this step especially if the jam message comes up repeatedly without any
obvious paper jam, there may be a small tear of paper inside.

Ones the printer is free of paper Replace the toner or
ink cartridge and paper trays, close any doors you opened and turn the
printer back on.

If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.

see alternative if the problem is still not solved.

alternative :
Load
a piece of thick paper, for example photo paper and press the resume
button (may be diffrent button on diffrent models) a few times to the
printer picks up the paper and puts it through the machine.

try resetting by unplugging and then plugging back in, then make sure no paper is jammed in the rollers...make sure rollers are clean and they are not worn down, make sure your using the right type of paper.

This error can be misleading at times. Although it says to check the rear, if you haven't already, remove the toner cartridge and check inside. Also, when you look inside you should see a green lever on the right side. Lift that and check to see if there is paper stuck down there. Another place you can look is in the paper tray area. Remove the paper tray and check to see if there is a piece caught on the way up. Keep in mind when removing a jam make sure you get a whole piece of paper, any missing pieces will cause problems later.

If both areas appear to be clear, think back to if you have a paper jam and got the paper out. Did the paper tear? A small piece could be stuck on a sensor within the printer. If you find paper and everything is good to go, check the pick up rollers to ensure jamming won't happen again. They are located on the paper tray (grey/blue roller) they should like mini tires with grooves, NOT smooth. The other roller is located inside the printer.

Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.

If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.

If you find a piece of jammed paper, remove it by
holding it with both hands and pulling firmly. The goal is to keep the
paper from tearing. If several pieces are jammed together, try pulling
out the middle piece first to loosen the jam.

If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do
this step especially if the jam message comes up repeatedly without any
obvious paper jam, there may be a small tear of paper inside.

Ones the printer is free of paper Replace the toner or
ink cartridge and paper trays, close any doors you opened and turn the
printer back on.

If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.

see alternative if the problem is still not solved.

alternative :
Load
a piece of thick paper, for example photo paper and press the resume
button (may be diffrent button on diffrent models) a few times to the
printer picks up the paper and puts it through the machine.

We have a Xerox 6120 which is mechanically identical to the 2430. It was reporting media jams. We determined after removal and careful inspection that the fuser roller and fuser pressure roller had been damaged by what looked like someone attempting to clear a jam with a sharp object. I cannot speak re: the 2430, but the fuser in the 6120 is not a FRU. The construction of the fuser doesn't tolerate any flaws on either surface. There was more paper jammed in the fuser where we couldn't see it until we had the fuser out of the printer. We are shopping for a new printer as the repairs will cost more than we paid for the printer.