Coming into the Cambridge Heart Clinic

Outpatient visit

Arriving by car & free parking We recommend you approach Addenbrooke’s via the Robinson Way entrance off Long Road and then turn left at Keith Day Road. Please park your car at either the F Level or Treatment Centre car parks and then enter the hospital via the main entrance of the Addenbrooke’s Treatment Centre. If these car parks are full, you should use the visitors multi-storey car park. Please take the ticket at the entry barrier of any car park & we will provide you with a voucher at our reception to exit any car park free of charge.

Upon arrival Upon arrival please go to the main reception desk of the Cambridge Heart Clinic and if you have an outpatient appointment you will be met by our customer support team who will check all necessary paperwork and then lead you to our executive waiting lounge in the ‘Regent’s Park Suite’.

Regent’s Park Suite This is our dedicated private patient waiting area. In addition to a calming environment, we provide newspapers, magazines, flat screen TV and our hostesses will serve you with complimentary tea, coffee and soft drinks. You will then be met by your Consultant and any necessary tests arranged.

Consultation Your Consultant will collect you from the patient waiting area and direct you to his private consulting office. The length of the consultation will depend on the complexity of your condition. After the consultation, the consultant and his staff will organise further tests and appointments before returning with you to reception. Wherever possible, we run a “one-stop shop” and your consultant will try to complete all appropriate diagnostic tests in the same visit.

Tests In most cases, additional non-invasive tests such as ECG, Echocardiography and Exercise tests can be organised and completed during your visit. If you require further investigations such as angiograms or other more complex procedures, we will book a convenient date for you during your visit.

Payment If you are not insured or your insurance policy does not cover your tests and treatments, we will collect payment at the end of your visit.

We will be able to let you know in advance about the cost of your tests and treatment so that there will not be any surprises. You will receive a quotation for the cost of your treatment with your confirmation letter. The acceptance form should be signed and returned to us prior to your appointment.

Cambridge Heart Clinic accepts payment by credit card (Mastercard or Visa), direct debit card and cash. You will receive a receipt for your payment from our reception staff. We charge 2.5% on all credit card transactions. No charges on debit cards and we do not accept American Express.

Overnight stay

Arriving by car & free parking We recommend you approach Addenbrooke’s via the Robinson Way entrance off Long Road and then turn left at Keith Day Road. Please park your car at either the F Level or Treatment Centre car parks and then enter the hospital via the main entrance of the Addenbrooke’s Treatment Centre. If these car parks are full, you should use the visitor’s multi-storey car park. Please take the ticket at the entry barrier of any car park & we will provide you with a voucher at our reception to exit any car park free of charge.

Upon arrival Every detail has been thought of to make your experience as comfortable and worry-free as possible. We provide a welcoming, attractive and reassuring environment, with all the amenities you would expect in a first-class private clinic.

Catheter Lab Visit If you are coming to visit us for a catheter lab procedure you will be escorted by our customer support team to your private ensuite room where a senior cardiac nurse will settle you in and help answer any questions. A guest services directory containing information about the Cambridge Heart Clinic and our facilities will be provided in your room.

Before your procedure Your nursing staff will prepare you for your procedure and answer any questions you may have. You will then be brought to the cardiac catheterisation laboratory for your test/procedure.

Patient Rooms You will be cared for in an individual private room within the Cambridge Heart Clinic. Each of our rooms has ensuite bathroom, flat screen digital TV with a choice of DVDs, DAB radio, direct telephone, laptop internet access, Egyptian cotton bed linen, quality bathroom towels and toiletries, nurse call facilities and a menu selection of quality food and wine.

If it is clinically necessary, you may be transferred to an open unit within Addenbrooke’s Hospital, such as the coronary care unit, to enable you to have more comprehensive nursing care.

Hotel Services Day case patients are offered light snacks and sandwiches with hot and cold drinks. Overnight patients have access to a varied menu, including vegetarian options and also a full wine list.

Visitors are welcome to join patients for meals in their room and there are also a variety of visitors’ cafés on the ground floor of the main Addenbrooke’s Hospital concourse, serving snacks, confectionery and drinks.

Visitors Visiting hours to the Heart Clinic are flexible and family and friends are welcome at any time before 10 pm. For security reasons, all visitors are required to report to the main reception before they can gain access to any part of the Heart Clinic. Our customer support team will check with the nursing staff before allowing you to visit a private room.

If you do not wish to receive visitors, please inform us on admission.

After your procedure Your medical team will make certain that your care plan has been reviewed by you and that all of your questions have been answered. After you and your carer are satisfied, you will be guided to reception to take care of any final paperwork or future bookings.

Payment If you are not insured or your insurance policy does not cover your tests and treatments, we will collect payment at the end of your visit.

We will be able to let you know in advance about the cost of your tests and treatment so that there will not be any surprises. You will receive a quotation for the cost of your treatment with your confirmation letter. The acceptance form should be signed and returned to us prior to your appointment.

Cambridge Heart Clinic accepts payment by credit card (Mastercard or Visa), direct debit card and cash. You will receive a receipt for your payment from our reception staff. We charge 2.5% on all credit card transactions. No charges on debit cards and we do not accept American Express.