The candidate will be responsible for performing remote-based software upgrades for customer owned the Client storage systems installed globally.

As part of the upgrade process, the candidate will also verify the configuration and health of the installed product solution prior to performing the software upgrade and complete post-upgrade follow-up tasks to ensure the system is returned to a fully operational state.

In addition, the candidate will be involved with scheduling and project management activities.

Our goal is to build strong relationships with our customers by meeting or exceeding their expectations with an attitude of ownership, accountability, and sense of urgency.

In this role the candidate will be responsible for maintaining excellent customer satisfaction by providing world class customer support, documentation of software upgrade related activities, expanding knowledge of assigned product lines, and utilization of standard tools & procedures are essential components of the position.

Education/Experience

Associates or Bachelor's Degree in a technical discipline and up to 2 years of relevant work experience or 5+ years equivalent work experience

Minimum 2 - 3 years of experience in implementation/upgrade projects, including software support and systems administration

Good customer service and communication skills, both written and verbal

Ability to work independently and with a strong sense of urgency, manage priorities, and follow through on issues until closure

Ability to learn quickly and apply new knowledge and skills immediately

Trustworthy and able to work honestly with little or no supervision

Strong troubleshooting skills

Must be able to manage multiple time bound activities at one time

Have a high level understanding of relational and hierarchal, design, file system organization, and indexing of databases

Working knowledge of Networking to include TCP/IP, Ethernet, addressing, mapping, flow control, naming, routing/traffic, and management

Proficient second language is a plus (Spoken & Written), Portuguese, Spanish, German, French, Italian or other

Red Hat Certified Engineer or Equivalent Experience

Other Unix, Windows OS, or IT related certifications

CCNE certification or Equivalent Networking Experience

Microsoft certified engineer certification

¿Understanding of the storage industry, such as storage management, storage architecture and business continuity

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ConsultNet is an Equal Opportunity Employer

Kinetix is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, citizenship, disability, age, military or veteran status, and other characteristics protected under federal, state and local law.