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Meet the team

Julie Harmes - Store Manager

A big welcome from all the team here at the Portsmouth store.
We are here to look after your every need when visiting Vision Express, whether it's for an Eye Test, Contact Lens fit, choosing a new pair of glasses or just popping in for a simple repair.

Your NHS Entitlement

Get a free eye test

Some patients qualify for a free NHS eye examination and optical vouchers. Find out if you are eligible for a free vision test.

Criteria

NHS funded sight test

NHS Optical voucher

Aged under 16

Aged 16, 17 or 18 in full time education

Aged 60 or over

Diagnosed with diabetes or glaucoma

Considered to be at risk of glaucoma(as advised by an ophthalmologist)

Aged 40 or over and the parent, brother, sister, son or daughter of a person diagnosed with glaucoma

Registered blind or partially sighted

Eligible for an NHS Complex Lens Voucher(your optician will advise on your entitlement)

On a low income and named on a valid HC2 (full help) or HC3 (partial help) certificate

A prisoner being seen outside prison

Complaints

If you or your representative would like to make a complaint, please contact Sam Wilde at Vision Express, Ruddington Fields Business Park, Mere Way, Ruddington, Nottingham, NG11 6NZ or telephone 08000 382 177, email to . Your complaint will be acknowledged within 2 working days and you will receive an estimate of how long the investigation of your complaint is likely to take.

If your complaint relates to your sight test and you are not happy with how your complaint has been handled either by us or by NHS England, you will be advised of your right to take your complaint to the Health Service Commissioner (Ombudsman). If your complaint relates to your spectacles or contact lenses you can contact the Optical Consumer Complaints Service, 6 Market Square, Bishop’s Stortford, Hertfordshire, CM23 3UZ.

Your Safety

Vision Express Portsmouth and all our practitioners and staff are committed to operating and maintaining effective systems for infection control to protect both patients and staff. We comply with all relevant Health and Safety Executive legislation and Medicines and Healthcare products Regulatory Agency requirements.

Store Reviews

Customer reviews

"During the last couple of years I have used the Vision Express store in the Cascades Centre in Portsmouth. On each occasion, the customer service from your staff members has been exemplary.
Earlier this week I had an eye test and ordered some new frames. I was served by Julie Harmes, who I understand is the store manager. Julie was approachable, friendly, and made me feel both important and appreciated. When I popped back in later in the week, she remembered who I was, anticipated my question, and was once again very friendly in her approach.
In my experience, good customer service is relatively rare. On this occasion I think it merits a mention. I would, and have, recommended the store to others based on the experience I have had. Thank you."

Jim

"I recently purchase new glasses from Vision Express in the Cascades Centre, Portsmouth.

I hade a few issues with the fit initially but these have now been rectified in full by a very friendly, patient, helpful and professional trainee optician (I wish I could remember his name to thank him here).

A refreshing level of excellent customer service and I'm now delighted with my purchase. A great team at Cascades Centre Portsmouth - from eye tests through to supply of glasses and lenses."

Matt

"Sir/Madam,

Could I please pass on some comments about your employee Joe that I dealt with today at your branch in Portsmouth. I am one of your regular customers, as although I live in Southampton, your branch in Portsmouth suits me better. I'm afraid I didn't note his surname but hopefully there can't be too many tall Joe's in their 20's!

Joe greeted me in a friendly manner and ensured I was well looked after. I would say that this gentleman is a natural when it comes to looking after customers. He took me through the initial tests in a most professional manner. This branch must deal with literally hundreds of customers yet at no time did I feel part of a 'sausage factory'. He struck the perfect balance between informality and professionalism, and I would say that he is an absolute credit to your organisation.

Please pass on my comments to the appropriate manager.

Regards"

Capt. D.P Hall

"I would like to draw your attention to, and thank, Nancy at the Cascades Portsmouth store for simply brilliant customer service, attention to detail and the professional way in which she conducted herself; a great asset to Vision Express."

Anonymous

"I would like to convey my greatest appreciation to the vision express team at Cascades Shopping Centre, Portsmouth.
I visited the site at about 10am on 7/8/12 after being refered by my GP to see an optometrist. I had first visited my regular competitor company to try and get an appointment over the next few days or at least speak to a professional but alas did not get the service or reassurance I requested.
After being recommended by a friend I visited the Cascades store where, from the onset, I received exceptional customer service and a friendly welcome.
I was booked in to have the full works eye test from 11am. This was not only prompt but the optomitrist David was very reasurring as I had suffered some occular vision distortion on multiple occassions and this made me feel a little on edge.
After the full set of tests, the after care continued through to payment with another optician asssitant.
I would like to thank this attentive team for their work today and I look forward to continuing my patronage in the future."