Requesting Help:

We aim to provide as many resources as possible to you get started. Be sure to check out getting started for general information about logging into PACE managed clusters. We also have a frequently asked questions section for more general information. If you would like to contact us directly, there are two ways of reaching us:

1) Email us directly at pace-support@oit.gatech.edu. The more information we have, the faster we can resolve the problem. The following are very helpful:

The username you use when logging in to the cluster (what you use to log into the Georgia Tech email)

Copy/paste:

The exact error message that is displayed to the screen

The exact sequence of commands you executed that resulted in that error

The location of the job script or program you were trying to run

An explanation of what you have already attempted

Any symptoms that may be related to the problem

If you are requesting software, please provide the URL to the software as well as the version you would like installed.

2) Submit a support request by using the our support request script:

pace-support.sh [jobid] [attachment1] [attachment2]

(the jobid and attachments are optional. You can attach as many files as you wish, with or without specifying the jobid)

Example scenario: You submitted job "12345" with job script "my_job.pbs", but it isn't running when you think it should be. The very same job ran successfully in the past and output file "my_job.output"