How do I correct a Crash in IncrediMail ?

IncrediMail should work smoothly with no problem if you are using the latest version of the program, however crashes can occur for a variety or reasons (computer memory, incompatibility with other programs, corrupted files, etc) and you'll need to take a few steps to diagnose the cause and correct the issue.

There are some known issues that cause IncrediMail crashes, which are listed below, and easily solved. If your issue is not listed, simply follow the solution steps provided to correct the issue.

Update IncrediMail using the Full Setup File by clicking here. If this doesn't help, please try the general steps listed below.

Crash when receiving messages or Notifications from Facebook

The issue has been investigated, and is caused by a background sound attached to Facebook Notification emails. Please understand this issue is not related to IncrediMail, and occurs in other Email Clients (such as Outlook Express and Windows Live Mail) as well.

Random Crash

Try disconnecting the Facebook folder in IncrediMail. Simply right click the Facebook folder and select Disconnect.

Crash during Data and Settings Transfer

Crash playing Videos or Attachments

This Error is usually caused by another application that conflicts with IncrediMail. Try uninstalling the program described in the Error Message (such as DivX, or a Codec Pack), and check to see if the Error continues.