World’s Best Airport Staff 2020

Kansai International Airport wins award for the World's Best Airport Staff Service, with Narita International Airport in 2nd, ahead of Incheon International Airport in 3rd place.

The Awards for Best Airport Staff service recognise the combined Quality of Staff service (attitude, friendliness, efficiency) delivered across front-line positions at an airport. It includes staff working for Customer Help / Info counters, Immigration and Security staff, shops, food & beverage outlets - all customer facing staff.