Information Technology

Welcome to Computing, Communications, and Information Technologies (CCIT) — the Colorado School of Mines IT department. We’re here to help you with the technology you need to get the job done. Ask us a question via the Mines Help Center “Helpdesk” at https://helpdesk.mines.edu or make use of our many online resources here.

Support

Choose the kind of help you need…

Online: Submit a Helpdesk Service Request

Submit an online support request and an IT professional will reply quickly, usually the same business day. The Helpdesk is great for any IT problem and works best for complex technical inquiries, long-term IT projects, and issues that may require support from multiple CCIT teams.

In Person: Visit the Technology Support Center (TSC)

Call us: Phone Support

Call TSC phone support directly at (303) 384-2345. If you have a quick-and-simple question or a pressing IT emergency — like classroom technology that malfunctions during a class — this is the fastest way to contact us.

FAQfinder: Frequently-asked tech questions

Verify Email from CCIT

In order to reduce email fraud and phishing attacks, official emails sent to the campus by CCIT are published on the Email Verification page (https://mines.edu/ccit/verify). Users should visit the Email Verification page to verify any email that looks like it was sent from CCIT before taking any action. NOTE: CCIT staff will never ask for your MInes login credentials (campus username and password) and will never send email asking for this information. You should never share your login credentials with anyone.

Recommended Hardware

We recommend specific desktops and laptops, Microsoft Surface tablets, and printers for anyone thinking about buying new hardware with school funds. These are systems we know well and support fully. Use our direct links to purchase your new hardware quickly and easily via customized Mines sales portals!

Computing, Communications, and Information Technologies (CCIT) and Mines Communication and Marketing are pleased to announce People (https://people.mines.edu), our new personal-homepage system based on WordPress. Mines faculty, staff, and students have long been...

Same URL, new system The new Mines Help Center is the place for online help with your technology issues, project-management requests, and frequently asked (tech) questions. To access the new Helpdesk, visit https://helpdesk.mines.edu to submit a support request or...

Need to print? Unsure how the campuswide OrePrint system works, or where you can find a public printer? Grab our quick guide to OrePrint and get started fast. Or bookmark these OrePrint reference pages: OrePrint:...

Mines MultiPass Account Recovery PSA Dear Mines Community, At some point you may forget your Mines MultiPass password. I want to save you a trip or phone call to CCIT. The campus Identity Management system (IDM) which was introduced to campus in March 2015, has a...