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Frequently Asked Questions (FAQ)

The Java viewer doesn't work

In most cases this is due to a corrupt Java VM installation. Please uninstall and reinstall the latest version of the Java VM by clicking here. Please restart your browser after installation.
Another cause of the viewer problem may be due to a strict firewall preventing the download of Java applets. In this case please consult your network administrator.

The Flash viewer doesn't work

This may be due to a corrupt Flash ActiveX or plugin installation. Please click here to download the latest version of Flash.
Please restart your browser after installation.