Understand Your Insurance and Rights

Health insurance can be a very complex system to navigate. Understanding how your health insurance and plan work can take a great deal of time and knowledge. That’s why CHA is here to answer your questions about your insurance and help you understand your coverage and rights, as well as what protections are in place to make sure you have access to medical care.

Access Medical Services

Once you have health insurance, whether public or commercial, it is very important to know your rights and responsibilities when enrolled in a plan.

Not understanding how to use health insurance and managed care results in underutilization of medical services. This can lead to untreated health conditions, medical debt, and gaps in insurance coverage.

CHA can help you access medical services through your health insurance, such as:

Getting Prior Authorization/Referral

Selecting/Changing Your PCP Provider

Requesting an Out-of-Network Provider

Finding help with Transportation

Requesting a new Benefits card

External Resources

Get Help with Medical Bills

Do you need help paying for your medical costs, such as hospital bills, premiums or prescriptions? There are programs that provide financial assistance to help eliminate or lower your health care bills. CHA can connect you to such programs and provide information on each program’s level of assistance and eligibility rules.

If you’d like additional information on help with specifically your hospital bills, please click here.