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About Multnomah Automotive is a trusted family owned and operated business providing top quality auto repair for Portland vehicle owners since 2001. At Multnomah Automotive, we offer extensive auto repairs for all types of cars, trucks, and SUVs.

Reviews

Jessica is great to work with, so we started going to Multnomah Automotive regularly. This last time, I called to ask for an oil change, a tire rotation, and for them to do their usual auto check-up. We did not get a status call by the afternoon (dropped off in the morning), so I called. Jessica said she was constantly interrupted and unable to call us, which was not a big deal, so I told them I would pick up the car after work. I picked it up, and was told by the gas station attendant (did not see any garage staff or Jessica) that I just had an oil change. Looking at the service report, it told me that I had a headlight out, my air filter needed replacing, and my system needed a flush. I saw that they checked my tire pressure, but I did not see the tire rotation as having been done. It seems odd that they pointed out all of these service items on the service report, but just performed an oil change. I understand if they can't do this work or don't want to, but all of the automotive service centers we've gone to would report to us what needed to be done and then ask if we want to proceed with the service, which they would do. To find out after the fact by reading my report that there is additional work needed but not done/reported does not seem right.

Friendly and professional staff at the service/reception desk. Thank you card after service was a nice touch. Odd, though, that they don't have a sign and are quasi-separate/together with the gas station. When I went to pick up my car, nobody was there so the (busy) gas station attendant had to ring me up and give me my paperwork. He was also very friendly, however. Good overall written report after my check-up/oil change.

Recommended

Jessica P. from Multnomah Automotive responded on 01/31/2017

Thank you for the positive review! We are worknig on getting some signs to help identify the shop from the street! Our shop hours are monday through saturday 8 to 5, we are always happy to discuss what is going on with your vehicle durring those times! Thank you!

The service they provided was to do a diagnostic of the AC issue on my 2006 Volkswagen GLI. This is a complicated problem, involving multiple systems on this car- not easy to pinpoint the problem. They used the latest troubleshooting equipment and I felt they did the best job they could at providing me a free quote without ripping into my car for more information. This is an expensive repair so I opted to consider it and not have the service done. From what I see, though, I think they will be a trusted and competent auto repair business.

Recommended

Jessica P. from Multnomah Automotive responded on 07/05/2016

Thank you, Tod. We work very hard to do the best by our customers, I'm very glad to see it shows!

I stopped in for an oil change and discovered great service! They checked out my car, which I didn't expect, and gave me a great report when I picked it up. I left knowing more about my car's condition, what needed to be done next and a surprise "Thank You" card in on my passenger seat! I will be back to get the rest of the work done soon!

Recommended

Jessica P. from Multnomah Automotive responded on 05/12/2016

Thank you! We are always trying to go above and beyond and I'm glad it shows!

They make effort to build trustworthy services for customers. I once was not satisfied with their repair service, but they quickly figured out the problems and took care of my car more carefully since then. They value good communication.

Awesome and honest service. My 21year old Infiniti needs way more work than the it's worth. I love the car but got the information I needed to decide what I need to do. I've used them before in past. So glad to find honest caring service. Kinda rare these days.

I had my truck brought to Multnomah Automotive after it failed to start following a DEQ test.

I talked to Bobbie about it, and when I went back to check on the truck, he said they charged the battery up, fixed one of the battery post terminals which over time had eroded and become smaller than it should have been, did some diagnostics, and the truck was ready to go.

Brough in my old SUV with major service overdue. They did a full evaluation at my request (which is a charged line item), and provided an online link to review their assessment from my phone or computer. I was surprised how expensive their estimate was for resolving all of the identified issues, so they talked me through picking only the most critical repairs over the phone. All the work they committed to appeared well done, although I have to take them at face value for most of it.

Bobby and his team compose not just the best car repair team in Portland, but the best I've worked with in many years. If you worry about repair shops gouging you, doing sloppy work, or being indifferent to your needs, Multnomah Automotive is the place for you!
Cam Stauth

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About Multnomah Automotive is a trusted family owned and operated business providing top quality auto repair for Portland vehicle owners since 2001. At Multnomah Automotive, we offer extensive auto repairs for all types of cars, trucks, and SUVs.