I have complete faith in getting a safe meal at Chick-Fil-A except this location. I ordered waffle fries and a gf free sandwich, but didn't check the order until after I left the store and discovered a breaded sandwich and that my ticket was not flagged for Gluten Free. When I called them about it and asked for manager I was told "sorry, they didn't know how serious you were about Gluten free", and was told I could probably still eat most of it safely!! Shocked, I told them I could eat none of it since the bread was on the fries, and was told they were sorry and offered nothing more. I contacted headquarters who informed me that each store is individually owned, but they would pass along my complaint. I heard nothing. I would avoid this restaurant when looking for a safe meal option.

I seem to do pretty well with the grilled nuggets and fries. I was told some time ago that the waffle fries have a dedicated fryer. Both Longview locations have been remodeled, so I can't remember if that was asked before or after the remodel. CFA has a GF bun that stays packaged and you order a grilled chicken and then prepare the sandwich yourself. I tried that at the Tyler Tx mall location. It was different to have the bun be room temperature, but is a nice option for those who need it. I would much rather have the breaded nuggets, but I am glad that I can get these.

Great food, as always! But no dedicated frier here and they didn't seem to even know what we were talking about when we asked about one. They were very sweet and recommended the GF bun! But it was still frustrating to get excited about fries and not get any because they aren't safe here. Celiac friendly because you do have options, but not an amazing experience when it's so limited.

This location is not celiac friendly. The do not have any gf options. I was told by two workers and the manager that there was nothing on the menu that was gf, not even their fries. They were also very rude about it.

Staff isn't always sure of which dressings are GF but they check. Love the gluten-free buns and their fries are safe as they only cook the fries in their own oil. Great salads and their granola topping is gluten free! The market salad is my favorite

Grilled nuggets and waffle fries are gf. Also the southwest and market salads are gf as well. I say celiac friendly because I come here all the time and never have an issue. They have to tell you they can't 100% guarantee no CC but it's fine. The sauces and dressings are good too. Love chick fil a!!

We asked just to verify the grilled nuggets were GF and no staff including two different managers could answer our question. I eventually went with the website but when you offer a GF bun but no one can offer any recommendations as to what to have on it it’s pretty poor.

Ordered a gf lunch for my celiac daughter. The manager had never heard of Celiac’s before. She would not ask the staff to change the gloves because she said it wasn’t necessary. She assured me the meal would be gf. Once at the school I tested the meal with our Nima and sure enough the FRIES came back GLUTEN FOUND. :(

Best service, clean restaurant, friendly staff. My son is celiac & they always do well with the food. They will even change gloves & have dedicated fryers. Never had any problems. If they make a mistake, they are quick to correct it & are nice. Never had a bad experience here! Best CFA around

Been eating here for years. The app has all their gluten free options but if you talk to most of the employees they can tell you the general things that are gluten free. I have a very sensitive case of celiac disease and have never gotten sick here. I can’t say that for any other restaurant.

My daughter is non celiac gluten intolerant and we ordered her grilled nuggets and fries. She got sick from it and I called and asked about their GF items and they stated that yes they’re gluten free but are made in a restaurant that serves gluten so they might not be safe.