Kinex as a whole is a great place to be! From the management to the workers there, there's nothing else I would look for in a work place :)The whole office environment is always positive where the team always works together and aims to come out on top. The managers will support you even when they have their own work to do and ensure we are the best possible version of ourselves

Lack of helpLack of supportBad managementNo structure to the day people do as they pleaseUnprofessional managers with certain favoritesPersonal relationships in workNo proper trainingNo health and safety informationLong days

Advice to Management

Higher management need to recruit managers that can actually manage and run an office

Thank you for taking the time to leave your review. We are disappointed to hear of your negative experience as a Telesales Rep as we endeavour to ensure all our representatives have a positive experience when working at Kinex.

We are always looking at ways to improve for both current and existing staff. Therefore, we would like to look into the issues you have raised, if you could please provide further details to our HR Department (HR@Kinex.co.uk)

We would like to take this opportunity to thank you for your hard work and wish you every success in the future.... MoreLess

- Great place to work if you love to feel depressed and sad.- It’s really nice when you work every day for months for a company, make then some good money and they drop you like a bag of crap.

Cons

- Constant bickering between management- No excitement about hitting targets / appointments- Shocking morals, will fire you for not making appointments in two days despite having a brilliant track record- Lie to all their staff about progression being available in the company- Higher up threaten to sack people on a daily basis including managers- Don’t accept anyone being sick, you would have to have broken every bone in your body to have a sick day- Very manipulative when it comes to taking any holiday off- Never get paid the majority of the commission you expect because when people sign their contracts Kinex can’t keep up with their end of the bargain . eg cancellation fees. When you do, their commission scheme is pretty rubbish compared to other telecoms companies- Absolutely foul language which shouldn’t be in a work place used on a daily basis- Management spreading gossip about staff and each other- Short breaks and only 45 minutes for lunch. Also you have to work until 6 when most places have already closed.- Call the same data over and over again - they make a huge deal about “fresh data” but it is just the same old crap printed out again...- VERY high staff turnover - people either quit or are fired within their first week.- Took them TWO MONTHS to send out P45.- For the last hour your managers will scream at you to stand up for ‘power hour’ despite the fact that most places are closed and it is the worst and most depressing hour.- The “yes ladder” on their script makes you sound like a dumb cold caller- Kinex was previously Unicom who were fined 200,000 for lying to customers on the phone ! Yet Kinex still tell employees to lie on the phone. Managers constantly lying about “broadband speeds” as well as prices.- Fire people and then call them in a few weeks / months to ask them to come back!!

Honestly.... don’t bother. They’re a sinking ship

Advice to Management

Give your heads a wobble, this is not how you do business and treat human beings. Also, get with the times ie VoIP & cloud - businesses need more than your crappy landlines & broadband.

Thank you for taking the time to leave your review. We are disappointed to hear of your negative experience as a Telesales Rep, as we endeavour to ensure all our representatives have a positive experience when working at Kinex.

We are always looking at ways to improve for both current and existing staff. Therefore, we would like to look into the issues you have raised, if you could please provide further details to our HR Department (HR@Kinex.co.uk)

We would like to take this opportunity to thank you for your hard work and wish you every success in the future.... MoreLess

I personally think the only negative is that due to the clear targets you need to be good at your job, to meet them, to be secure in your placement. However this is the same as any sales advisor placement and you are supported in reaching them and if you haven't you get help in doing so the next week.

Advice to Management

There are times when the most senior management are seemingly unreasonable with regards to the new staff that have little to no experience and that potentially be explained more so to them or lessened slightly.

Thank you for taking the time to leave your review, it's fantastic to hear you're enjoying your new role at kinex and have looked into the progression opportunities we have available .We appreciate all feedback and do understand that sales roles can be demanding, we have recently conducted a company wide engagement survey in order for us to continue to improve and develop.

Thank you for your continued hard work, we're glad you're part of the team!... MoreLess

Constant yelling over the top of you trying to make callsCalling people again that have asked for their data to be removedWas hired with a nose piercing then asked to take it outManager was clearly under the influence

Thank you for taking the time to leave your review, we are sorry to hear of your experience whilst at kinex, we work hard to ensure all of offices are run in a professional manner and there is a structured procedure to follow if a customer requests to be removed from our database.We take allegations of this nature very seriously, if you could please contact our HR Department (HR@kinex.co.uk) in confidence and provide further details so this can be looked into internally.

We would like to take this opportunity to thank you for your hard work whilst at kinex.... MoreLess

Monday- Friday, no week-ends, 8.30-5.30.Great friendly atmosphere, on going training. Loads of opportunity for progression and totally uncapped commission. You get out what you put in with this company.

Cons

Not enough working hours in the day to make money

Advice to Management

Keep doing what you are doing. Most people make big wages and that is down to you guys training and encouraging!

Hi,Thank you for taking the time to leave your review. It's great to hear you're enjoying your role at kinex and appreciate our office hours and no weekend working!We would like to thank you for your hard work, it's a pleasure having you on our team.... MoreLess

Thank you for taking the time to leave your review, we're happy to hear you're enjoying your role and making the most out of the numerous benefits we have on offer!We appreciate all feedback and understand the hours can seem long, but hope not working weekends , bank holidays or late evenings help to make up for this. We will pass your suggestions onto the Hamilton managers to identify new objection handling.Thank you for all your ongoing hard work!... MoreLess

My manager Kay and regional sales manager Lee were ace! Helps that you have a great group of people to do it with!

Cons

I saw people start on the Monday and sacked by the Thursday... absolutely awful! They were trying so hard, if your lead didn’t sell then it was your fault even when reps didn’t even try to sit it or rearranged it and it then dropped out... As soon as the reps messed up then it was the fault of the telesales... not a fair system at all.

Advice to Management

Get a grip, we are all just trying to earn a living as hard as the job may be. And to the owners/directors stop being to jumped up and give people a chance.

Hello, thank you for taking the time to leave your review.We're glad you enjoyed working with your colleagues and had a good relationship with your managers. We are disappointed to hear of your experience and appreciate all feedback so improvements can continue to be made.We would like to take this opportunity to thank you for all your hard work and wish you the very best for the future.... MoreLess