Enfield North MP Nick de Bois and Southgate MP David Burrowes have urged First Capital Connect and Network Rail to sort out train services going through Enfield

Enfield North MP Nick de Bois has demanded an improvement to “inadequate" train services after a spate of complaints from travellers.

Rail services through the borough have been plagued by delays and cancellations in the past two months.

Mr de Bois and Southgate MP David Burrowes Performance Director at First Capital Connect (FCC) Richard Rowland and Paul Rutter, Area Director for Network Rail, on Tuesday to raise concerns from constituents.

The two MPs gave a written statement to the services outlining at least 20 complaints made by those travelling on their line in December, 2013 and early January.

The letter demanded that a “plan of action” by spring to solve the problems and set out how the companies will work together.

Mr de Bois said that he was pleased to hear that a blame game didn’t ensue between the two companies.

He said: “We were pleased that both Network Rail and the train operator were at the meeting and demonstrated a joint commitment to resolving the recent unprecedented level of poor service levels to customers.”

He added: “I would say that the current service is inadequate and we are expecting a swift response and we want to see both Network Rail and First Capital Connect working together mitigate the problem.

“I will continue to put the pressure on and we want to see the evidence of improvements being made because this is what our constituents deserve.”

Comments (4)

Nick and David,
Please consider including improvements to the current inadequate half-hourly frequency of stops at stations in Eastern Enfield(-usually neglected) to and from Liverpool Street.
I successfully initiated re-routing Bus 191 through Ponders End South Street etc. whilst I was an Enfield Councillor.

Nick and David,
Please consider including improvements to the current inadequate half-hourly frequency of stops at stations in Eastern Enfield(-usually neglected) to and from Liverpool Street.
I successfully initiated re-routing Bus 191 through Ponders End South Street etc. whilst I was an Enfield Councillor.Seton During

Seton During wrote:
Nick and David,
Please consider including improvements to the current inadequate half-hourly frequency of stops at stations in Eastern Enfield(-usually neglected) to and from Liverpool Street.
I successfully initiated re-routing Bus 191 through Ponders End South Street etc. whilst I was an Enfield Councillor.

The railway service upgrade sought by Seton During might happen when the railway along the Lea Valley is upgraded to four -track as far as Broxbourne. This will of course necessitate the permanent closure of the level crossing at Ordnance Road..... with this eventuality in mind, Transport for London has already been asked to consider how existing bus routes would be impacted

[quote][p][bold]Seton During[/bold] wrote:
Nick and David,
Please consider including improvements to the current inadequate half-hourly frequency of stops at stations in Eastern Enfield(-usually neglected) to and from Liverpool Street.
I successfully initiated re-routing Bus 191 through Ponders End South Street etc. whilst I was an Enfield Councillor.[/p][/quote]The railway service upgrade sought by Seton During might happen when the railway along the Lea Valley is upgraded to four -track as far as Broxbourne. This will of course necessitate the permanent closure of the level crossing at Ordnance Road..... with this eventuality in mind, Transport for London has already been asked to consider how existing bus routes would be impacteddons24pelliparclose

Seton During wrote:
Nick and David,
Please consider including improvements to the current inadequate half-hourly frequency of stops at stations in Eastern Enfield(-usually neglected) to and from Liverpool Street.
I successfully initiated re-routing Bus 191 through Ponders End South Street etc. whilst I was an Enfield Councillor.

The railway service upgrade sought by Seton During might happen when the railway along the Lea Valley is upgraded to four -track as far as Broxbourne. This will of course necessitate the permanent closure of the level crossing at Ordnance Road..... with this eventuality in mind, Transport for London has already been asked to consider how existing bus routes would be impacted

In the meantime Seton During will be aware that

"Twenty-five stations will be added to the Overground when two east London suburban rail services are incorporated into the Transport for London network.

The services, which run through Bethnal Green and Hackney, link Enfield Town, Cheshunt and Chingford to Liverpool Street station. They will appear on the Tube map as part of the London Overground from next year, 2015.

The latest extension will include stations for White Hart Lane, Stoke Newington, Stamford Hill and London Fields, all of which will link to Liverpool Street via Hackney Downs".

Stations along the Lea Valley line are excluded from the transfer to Transport for london

[quote][p][bold]dons24pelliparclose[/bold] wrote:
[quote][p][bold]Seton During[/bold] wrote:
Nick and David,
Please consider including improvements to the current inadequate half-hourly frequency of stops at stations in Eastern Enfield(-usually neglected) to and from Liverpool Street.
I successfully initiated re-routing Bus 191 through Ponders End South Street etc. whilst I was an Enfield Councillor.[/p][/quote]The railway service upgrade sought by Seton During might happen when the railway along the Lea Valley is upgraded to four -track as far as Broxbourne. This will of course necessitate the permanent closure of the level crossing at Ordnance Road..... with this eventuality in mind, Transport for London has already been asked to consider how existing bus routes would be impacted[/p][/quote]In the meantime Seton During will be aware that
"Twenty-five stations will be added to the Overground when two east London suburban rail services are incorporated into the Transport for London network.
The services, which run through Bethnal Green and Hackney, link Enfield Town, Cheshunt and Chingford to Liverpool Street station. They will appear on the Tube map as part of the London Overground from next year, 2015.
The latest extension will include stations for White Hart Lane, Stoke Newington, Stamford Hill and London Fields, all of which will link to Liverpool Street via Hackney Downs".
Stations along the Lea Valley line are excluded from the transfer to Transport for londondons24pelliparclose

A complaint has been logged with FCC Comms Manager Roger Perkins, roger.perkins@firstg
roup.com, as the abysmal information provided for FCC customers at lunchtime on 12th January at Palmers Green Station. An hourly all stations service was operating but the Customer Information Screen,CIS, was only advertising trains for later in the afternoon. The CIS also had information advising of a replacemenrt bus service; but this related to the Welwyn Route via Potters Bar and not via Hertford North where a bus replaceement was only operating Hertford North and Stevenage

A complaint has been logged with FCC Comms Manager Roger Perkins, roger.perkins@firstg
roup.com, as the abysmal information provided for FCC customers at lunchtime on 12th January at Palmers Green Station. An hourly all stations service was operating but the Customer Information Screen,CIS, was only advertising trains for later in the afternoon. The CIS also had information advising of a replacemenrt bus service; but this related to the Welwyn Route via Potters Bar and not via Hertford North where a bus replaceement was only operating Hertford North and Stevenagedons24pelliparclose