CLIENT CASE STUDY

Driving growth and profitability through operational excellence

Accenture helped a leading technology company establish a global business process model and continuous improvement capability that enables high performance.

Overview

To gain visibility into its process performance and grow its business, a leading technology company
asked Accenture to help develop a continuous improvement capability. Accenture Strategy worked
closely with the client to implement all aspects of the transformation, beginning with a continuous
improvement strategy, a governance structure, a global business process model, and a dedicated
continuous improvement unit.

The Accenture team also introduced Lean Six Sigma practices and detailed diagnostics of existing
processes to help identify and seize opportunities for change. With an approach that married
strategy, process and technology, the new capability generated tens of millions of dollars in savings
within its first year. More importantly, the new process model and continuous improvement mindset
are helping the company’s leadership team to turn insights into actions that will drive growth for
years to come.

The Approach

Opportunity

In the highly competitive electronics and high tech sector, the client’s growth and profitability
prospects were hampered by limited control over process efficiency and effectiveness. The
company’s leaders believed that a sustainable program of continuous business process
improvement would not only help it compete more effectively, but also potentially improve efficiency
by up to 5 to 10 percent per year. For help in bringing its vision for continuous improvement to life,
the client turned to its long-time partner, Accenture.

Results

With Accenture’s help, the technology company
has established a robust continuous
improvement engine that enables growth and
drives efficiencies and higher levels of process
performance across the organization. For
example, by re-designing how it launches
commercial products, the company was able to
reduce its time-to-market by 20 percent,
generate efficiency gains of 40 percent, and
improve the quality of its product launches by 30
percent.

These improvements, along with dozens of
others established by the new continuous

These improvements, along with dozens of
others established by the new continuous
improvement unit and mindset, generated tens
of millions of dollars in savings during the
transformation’s first year alone.

improvement unit and mindset, generated tens
of millions of dollars in savings during the
transformation’s first year alone.

Perhaps most importantly, the continuous
improvement program is instilling a new sense of
confidence among company leaders. The
ongoing examination of processes not only
reveals opportunities for change, but also
provides real-time visibility into performance.
With those insights, the leadership team is able
to understand what is working (and what is not)
and make better strategic decisions for
achieving growth and high performance.

Solution

To build the continuous improvement capability
and maintain the desired pace of transformation,
the team from Accenture Strategy brought to the
table proven operations strategy and business
process management acumen, assets and
methodologies to establish a continuous
improvement strategy, governance structure,
global business process model, and dedicated
continuous improvement unit.

For example, Accenture applied its Prime Value
Chain concept – a strategic, outcome-based
approach to create a dynamic view of the major
assets and activities that form the company’s
core value proposition and lay the path for high

For example, Accenture applied its Prime Value
Chain concept – a strategic, outcome-based
approach to create a dynamic view of the major
assets and activities that form the company’s
core value proposition and lay the path for high
performance. Accenture also applied its
Process-Led Transformation methodology,
aiming to help the client develop and execute a
transformation strategy that would drive a
culture of continuous improvement and value
realization.

performance. Accenture also applied its
Process-Led Transformation methodology,
aiming to help the client develop and execute a
transformation strategy that would drive a
culture of continuous improvement and value
realization.

With the foundation for change in place,
Accenture’s industry and operations strategy
specialists conducted detailed diagnostics of
existing processes to identify, prioritize and
seize specific opportunities for change. With the
client, Accenture turned insight into action—and
action into results—in a number of key areas,
including sales, finance and operations.

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