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Over 2,067 reviews forPhoenix Auto Sales from people just like you.

A

"I took my BMW to the dealer for routine service. I was given an appointment right away when I called to schedule. The person on the phone and the service advisor" ...More were both very cheerful and pleasant. They provided me with a free BMW loaner car and completed the service when promised. The car was returned to me freshly washed and ready to go.

-David A.

F

"Six months after purchasing my Ridgeline I started receiving phone calls on a weekly basis in regards to trading in my 2011 for a 2012 model. I told the sales rep" ...More on several occasions that I was not interested and the phone calls never stopped. I have been receiving harassing phone calls for the last year. The last six months I have been receiving 2 calls on a weekly basis on my cell phone and I am at work when this happens. After I told the reps to stop calling me I was told that they are not able to remove me from the system. One rep even acted like he removed me from the system but that was not the case because I received more calls a couple of days later. I think that

provides a quality product but I would NEVER EVER purchase a car from

again. Buyers beware if you purchase a vehicle from

they will harass you to no end to trade in your vehicle. I submitted a complaint to the BBB yesterday and hope that this will stop the phone calls.

Sounds like your biggest problem will be narrowing your list to a limited number of models, and deciding what brand names you are willing to consider to narrow the field.

You can search for websites blogging complaints for each model you are considering to see how they rate with users, and you can also go to the National Highway Traffic Safety Administration website at www.nhtsa.gov to see how many recalls there have been on a specific model and year.

Most dealers these days have websites with their listed prices for new and used cars that you can browse to get an idea of available listed prices.

I would also recommend that you check out the used car values (free) for models you might be interested in on www.edmunds.com and on Kelley Blue Book - www.kbb.com

Those 2 sources will give you a lot of negotiating power, because they list what the dealer pays the manufacturer on new cars, shows what people have been paying for each vehicle model and model year, and shows used valuations also. There are undoubtedly other such sources also - these are just the ones I have used and seem to be the best known.

Car Sales reviews in Phoenix

D

Rating

“

I purchased a car in September and since the beginning I had tons of problems with this dealership. The sales manager was very deceptive and didn't honor his promises. I ended up losing the argument since I didn't have what he promised in writting. About a week later I took my car to the service department and they were also very unprofessional. ...More I am not coming here again and next time I am trying the

dealership in

. I will also review that dealership once I have serviced done in there.”

- June T.

A

Rating

“

The Saturn sales rep was very good and still remembers my husband when he brings in our cars for service. We have been happy with the vehicles that we selected. ”

- Wanda P.

A

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“

It was an incredibly good experience. The customer service was outstanding. Let me explain why. We're currently moving out-of-state, so we wanted to

the car in our new state of residence, we were also pressed for time because we wanted to

for a special license plate, which were limited in number and ...More going fast. Rich went out of his way to personally accompany us to notarize various documents, to ensure we had all of the title work and applications completed and fed-exed to the new state DMV on the first business day after our sale. Plus we got top dollar for our trade-in.”

- NICOLE D.

A

Rating

“

This company was great in every way. They communicated well and the product is wonderful. I never have had any problems with my vehicle. They keep going with very little maintenance. The sales team did a good job too.”

- Michael K.

F

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“

I didn't like them because they harassed us for service. All of the sales representatives were very rude to me. It felt it was a uncomfortable situation from the beginning as to when I first signed the deal all the way to the end where I returned the car.”

- KATY S.

F

Rating

“

They are the worst dealers in the world. They over charged me and dipped into two accounts that they were not aloud to. They didn t explain why they did the second account to me at all. They messed up my loans and I was basically paying them twice for my car. I took them to the attorney general and there was a difference of $2300 that they paid me back.”

- KARIN R.

A

Rating

“

They were great and the sales people really got me into a great car. I haven t had any problems where I would have to bring it back and complain. They gave me a great deal and they were very easy to get along with. I was very satisfied with the whole operation.”

- KATY S.

A

Rating

“

They were excellent as soon as we walked in the door. There were no problems and the car was exactly what we wanted. They took their time to explain everything to us and get us exactly what we wanted in regards to the price and the car. I am overall pleased with them.”