SOP – Guest Registration and Check in process

SOP Number: FO - 05 ( SOP serial number and department code )

Department: Front Office – Guest Check In

Date Issued: DATE THE DOCUMENT WAS CREATED

Time to Train: 60 Minutes

Objective: After a guest arrives at the hotel, the front desk agent should complete the guest registration process. This is to make sure that the guest registration is completed as per the hotel standard and also to collect important guest information’s.

Guest is also asked to sign on the printed registration card as a statutory requirement and also to verify that the details provided on the registration card is accurate.

When Guest arrives at the reception to check in:

Great the guest.

Enquire the Last name / First name of the guest.

Search for the reservation record and print registration card ( if the same is not pre printed )