Understanding user motivations

1Understanding user motivations is important in developing your location-based service strategy. For example, Foursquare users love collecting badges and love becoming the mayor of a venue, while Places users are motivated by sharing interesting places and being on stage in front of their friends. Obviously, these are generalities – using them yourself is the best way to know what your constituents’ motivations are.

Use the services as is

2As you may have guessed, services like Foursquare and Gowalla don’t have the bandwidth to focus on special projects, or wish-list feature requests. With that in mind, develop your strategy around these services as they are – both in terms of user base and features.

Use them as one channel among many

3Because of the limited user base, cultural adoption and functional limitations of these tools, they should be used only as a marginal supplement to other channels. You might be wise to use them experimentally with no expectations of Return on Investment (and be pleasantly surprised when you have a win).

Experiment

5One thing I love about what Feeding America did with Waze was that they didn’t wait for other organizations to pave the way. They got their hands dirty, and in doing so, are now considered a case study in how organizations in the future might use location based services.

How is your organization using Foursquare or Facebook Places?John Haydon delivers social web strategy solutions for “the quick, the smart, and the slightly manic.” Curious? Then connect up: Contact John by email, see his profile page, visit the John Haydon blog, follow him on Twitter and Google Plus or leave a comment.