Mediation Skills Overview (1 day)

The Mediation Skills course gives a working grasp of the challenges of mediating conflict. Providing answers to questions on impartiality, confidentiality and securing solutions when managing HR responsibilities and business risks.

The trainer will demonstrate live the key stages in the mediation process and bring to life strategies to deal with difficult moments. Learners will sample the steps and stages of a mediation case from start to finish; working through a structured process and applying skills to resolve issues at the earliest stage.

Manchester - Mercure Piccadilly Hotel, Portland St, M1 4PH

Newcastle upon Tyne - Hilton Newcastle Gateshead, NE8 2AR

This course outlines mediation: the role, structure and process and how it can prevent, de-escalate and resolve interpersonal conflict in the workplace.

Simple, effective strategies to take away

A clear structure for your mediation meetings

Powerful strategies to build co-operation

Techniques to turn people around and move forward.

On word of mouth recommendation we have retrained delegates and organisations who have been previously trained by several of the UK's leading specialist workplace mediation providers. This is a significant achievement given the level of satisfaction with their previous training provider.

If you already informally mediate, this course will give you the skills, structure and words to boost both your confidence and performance in this area.

The course is highly experiential and interactive with high levels of trainer demonstration, coaching and skills practice. The course offers insightful theory which will help you understand the psychology of conflict and help you to respond positively in conflict situations. The course offers practical skills and techniques to help people reach resolution.

Course objectives:

Understand the principles of mediation

Understand how mediation plugs the gap between avoidance and formal action

Understand why people behave the way they do in conflict

Structure a process to create a safe environment

Build rapport and trust with people in conflict

Engage resistant people in a constructive process

Maintain an impartial role

Assist people in conflict to achieve win-win outcomes

Know when to mediate and when not to.

Comprehensive course materials include

scripts for key mediator inputs

question lists

mediation process maps and checklist.

For mediation courses on complaints resolution, homelessness, ASB neighbour & community conflict, student relationships and restorative justice see the section on - Community Relationships.

Payment:

Must be made in full no later than 14 working days prior to the course start date. Grant or funded delegates may pay retrospectively.

Transfers:

The following charges will apply if you wish to transfer your booking to a later course date:
21+ working days before a course = 0% of the course fee
6-20 working days before a course =15% of the course fee
1-5 working days before a course = 30% of the course fee
To transfer a delegate please call us on 0800 028 3866.

Substitute delegates:

You can transfer a place on a course to a substitute delegate free of charge.

Cancellations:

The following charges will apply if you wish to cancel a course:
6-20 working days before a course = 33%
1-5 working days before a course = 50%

Cancellations must be received in writing via email to training@stevehindmarsh.co.uk and must contain the full booking details including organisation name, booking and delegate contact details.