Customer Success

Creating successful and satisfied customers through enablement and advocacy services.

Our mission is to maximize your satisfaction through programs that promote success with our products, processes that increase our understanding of your use case, and practices that nurture strong and mutually beneficial relationships.

We are your partner...100% in it with you, your success is our success. We care.

Engage with Customer Success to understand your business intelligence requirements and plan your project implementation. A Jaspersoft expert advisor will meet with your business and technical team leaders to understand your business objectives, systems architecture and technical requirements, and will provide best practices for developing, rolling out and supporting an optimal business intelligence solution.

Jaspersoft UpShift Program

The UpShift program offers BI best practices tailored to your needs via a structured partnership throughout your analytics lifecycle. UpShift enables your team to realize ROI quickly on the Jaspersoft BI platform. Rely on the Customer Success team to help get your Jaspersoft implementation up-to-speed and ensure that you have the support you need to efficiently move through the stages of the software implementation cycle.

The Success Workshop & Your Blueprint for Success

UpShift tiers Momentum through Performance include a workshop with your Customer Success team to provide you with recommendations and risk management for your implementation. The Success Blueprint includes a Quick Win Scenario, an attainable goal, limited in scope, for a major milestone to achieve shortly after coming onboard.