Be the face and welcome of TVC to all residents, guests, contractors and other visitors on site

Report any faulty equipment to the TVC Concierge Team Leader

Have a flexible approach to duties ensuring the best service is experienced by Residents and their visitors

Adhere to all security and building processes and protocols. Report any failures to follow processes and protocols to the TVC Concierge Team Leader

Attend regular team meetings to ensure key, timely messages are received and any changes in ways of working are understood

Provide the relevant Service Partners with support and lead from the front on service delivery

Assist on the Helpdesk Service for residents

Work with the TVC Lifestyle Manager to implement and promote services such as dry cleaning etc.

Manage Residents keys

Be part of a Concierge Team that becomes the centre point of the development. A place where Residents know they can find assistance and knowledgeable people to assist them with any enquiries or services they require both in person and on the phone

Build strong relationships with the Estate Management team and other Service Providers

Lead by example and encourage a one team approach from all Service Partners

Office Concierge has a high response time, and so if you don't hear back from us within 7-10 workings days then please consider your application unsuccessful on this occasion.