Seller has contacted me over the regular AliExpress messaging channel.

They are asking me to proof the phone is coming from their shop and the IMEI is not enough (!?). They ask for the manufacturing stamp which can hardly be read as it is placed on a edge of the watertight seal, which makes me think that the watertight seal may not be as tight as initially thought .....

the email from Aliexpress... the phone came with a paper with the address and customs value, that's all..... no serial number or imei on the invoice....

why is it so hard to get the warranty protection in place?, why is the seller so difficult?, dont they realize that this experience posted in a few Internet review places or forums could hurt their brand and yours?

the email from Aliexpress... the phone came with a paper with the address and customs value, that's all..... no serial number or imei on the invoice....

why is it so hard to get the warranty protection in place?, why is the seller so difficult?, dont they realize that this experience posted in a few Internet review places or forums could hurt their brand and yours?

ok , we will help you to contact the re-seller to solve the problem, you can contact our after sale stuff to tell they your name,country and email , they will help you to contact the re-seller .

Right, and if the seller does not reply to my messages or request ?, Will you let me down ?

From this thread It seems you can only help me trying to get the seller to answer to my messages, which they do not answer. The last message from the seller they've ask for the picture of the fancy Chinese written sticker, and no further comms after that.

btw: your after sales dept did not (yet?) answer to my message request either.I have a pretty bad felling about this story ....

Right, and if the seller does not reply to my messages or request ?, Will you let me down ?

From this thread It seems you can only help me trying to get the seller to answer to my messages, which they do not answer. The last message from the seller they've ask for the picture of the fancy Chinese written sticker, and no further comms after that.

btw: your after sales dept did not (yet?) answer to my message request either.I have a pretty bad felling about this story ....

hi ,

i am so sorry , i will check if the after-sale has helped you to deal with it . And we have skype contacting on the official web, you can add talk to zandyto get help!