Help Desk Software for Personal and connected customer service

Kayako’s help desk software is a full suite of tools including live chat software that's quick and easy to integrate, and an organized shared inbox, making our solutions easy and affordable to use. Our fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Customer service made personal and simple

Kayako’s help desk software comes with powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations over any channel, support customers better, and stay personal as they grow.

Context driven customer service

Unlike other help desk software, Kayako gives you a complete picture of your customer’s journey so you know where they’re coming from. Your team will know of each interaction a customer has had with your business and the issues they are facing even before they reach out for support. With Kayako all the information your team needs to provide a personal and connected customer experience is right at their fingertips.

Shared Inbox for Customer Conversations

Boost productivity with a shared inbox

Kayako’s help desk software makes supporting customers easy with the shared inbox tool. With custom views, tags, and conversation assignments, your customer service team is able to stay on top of open issues and automatically assign conversations to the best people.

Customer self-help knowledge base

Let customers find help 24/7

Kayako provides a complete help desk experience with a fully customizable knowledge base that’s available 24/7 even if your team isn’t. Customers
will be able to find what they’re looking for and
instantly receive suggestions as they type.

Kayako positively and profoundly impacted how we interact with our customers daily, and has allowed us to build meaningful relationships with them while also providing clear, concise customer service.

From Day 1, we realized that Kayako shares the same passion for ‘Customer Wow’ as we do. Their tools and experience help us make this philosophy into a reality – effective, prompt, and succinct support.

With Kayako, it’s easy to quantify exactly how productive and efficient we really are. Our process is now quick and transparent and our customers, partners and staff are very happy with it.

Kayako allows us to more effectively manage, monitor and deliver customer support. The Kayako solution was easy to implement and support as well as enhancements on the product have been outstanding!

We’ve been extremely satisfied with Kayako. So satisfied that we’ve never even thought about what alternatives might be available.