Call recordings are now a vital part of many businesses. Some organisations have to keep call recordings for regulatory reasons, whilst others use them to monitor compliance, maintain standards or simply to keep an audio record of what was agreed with a customer. They have proven invaluable on many occasions.

The ability to add call recording to your account for all incoming and outgoing calls has been available for Goldfish customers for some time. The feature can be customised to suit an organisations individual requirements, such as being set to record only incoming or only outgoing calls and can be set for individuals extensions as required.

With a business VoIP cloud telecoms system you can be prepared for the worst

With the ‘Beast From The East’ about about to collide with ‘Storm Emma’ and deliver snow to Ireland, many businesses are facing the possibility that they may need to close their premises and have staff stay at home. However, just because your office is closed does not mean that your business has to close.

One of the big benefits of our telecoms services is that they are all cloud based so your business VoIP system can be accessed remotely. So our customers can stay operational throughout the snow and have their staff answer their office phones from home.

What to do

Here’s a few ways our customers can ensure they never miss a call throughout the disruption:

1. Take your deskphone/handset home with you

This is the easiest and simplest way to receive calls at home. Just take your deskphone home with you. Plug it into your broadband and you can receive calls as if you were in the office. The cloud-based nature of our services means you are not tied to a phone line in your office. Once you plug your phone in at home it automatically reconnects to our servers and delivers your calls via the number that is assigned to the phone.

2. Redirect Your Number

All your business VoIP numbers can be easily redirected to your mobile phone. Just give us a call on 015447888 and we can divert them for you.

Or you can easily redirect them yourself, through your MyGoldfish Control Panel. Instructions on how to do this can by found in the ‘Diverting Calls’ section of our Help page here.

If your company uses our Call Director / IVR service for your main business numbers, you can also easily also redirect those numbers to your mobile in the same way as above.

A softphone can be downloaded to your PC, mac or tablet so you can make and receive calls through a piece of software on your desktop. For Windows users your MyGoldfish Control Panel includes a free 3CX softphone, that comes preconfigured for each Direct Dial VoIP number. Just click the phone number you want to use in Your Numbers and scroll down to ‘Voice over IP settings’ see below.

For Macs we recommend using TELEPHONE or the X-LITE softphones. Details on all softphones can be found in our Help Section.

5. Use an App

You can make and receive calls through all your numbers via an app on a smartphone or tablet. The app we recommend is the GS Wave, which is manufactured by GRANDSTREAM, the company that makes the VoIP handsets that we sell.

Here are the links to download the GS Wave app from both the App Store and Google for Android.

Each direct dial VoIP number has its own unique VoIP Username and VoIP Password. Therefore, all our customers need to do is login remotely to use our Cloud Phone, any of our softphones or the Grandstream Wave apps. These details can be found in the ‘Voice over IP’ of the Your Numbers section on your MyGoldfish Control Panel (see the image in Softphone above).

LASTLY…..

Goldfish’s Support Team will remain fully operational during any weather disruption. We provide full phone support for any help you need, so if you need assistance with any of the above then please get in touch.

We’ve all been there, when the customer disagrees with you over what they said was requested. You remember the conversation clearly and have delivered what they asked for. But they are adamant that they agreed something different with you and you can’t convince them otherwise. You inevitably give ground because you don’t want to lose them as a customer, but it ends up costing you more money. Well, it no longer has to be this way.

Great thing about moving to a modern cloud telecoms system is that, as well as providing low cost telephone calls, you also get access to host of other services that you can’t get with a traditional telephone system. This includes Call Recording.

Goldfish’s Call Recording service records all your incoming and outgoing phone calls and keeps them in your account, so you can access them from anywhere in the world. So it doesn’t matter if you are on safari in Zambia, or beach in Barbados, if you get a call from an irate customer who is wondering why what you delivered is different to what they were expecting. All you have to do is log into your Control Panel and listen to the call to clarify what was agreed. You can even download the MP3 and send it to them for confirmation.

These days it is a legal requirement to record all telephone calls in many industries, such as insurance and financial services, so Call Recording is a must have. It is also perfect for sectors where even a little misunderstanding can lead to big problems, such as the legal sector or the media, where recording interviews is a big help. But for any business dealing with clients and customers on a day-to-day basis Call Recording is a godsend. It is better to be safe than sorry.

Goldfish call save recordings of all your calls for 1 year (for €2.49 + vat), or 6 years (for €7.49 + vat) per user. Better still, the first month is free if you use the promo-code: callrec16 when you sign up.

If you are already a Goldfish.ie customer just login to your Control Panel and add Call Recording there. If you are a new customer just sign up here: Goldfish.ie