36%

35%

Business Challenge

With over 40,000 employees serving clients in more than 5,000 branches, Sichuan Rural Credit Union and Cooperative Bank is transforming itself to meet the skyrocketing demand for digital banking. To support digital transformation, the bank’s Information Technology Center (ITC) has built 100+ business systems that facilitate online banking as well as activities for its dispersed branches. Now in Project II of a three-phased initiative, ITC has replaced manual IT service management (ITSM) processes with best practices and tools that are empowering the bank to deliver an exceptional customer experience while reducing costs.