Terms & Returns

Diver's Gifts & Collectables - Reservations

We
reserve the right to exercise 'artistic license' when making our glass
figures. Some times we will alter the figures slightly to give them
individuality. This could be in the way of, for example, changing the
head direction, arms and how they are positioned, hairstyle on figures,
the position of the diver's knife. Each figure is individually made by
hand and therefore will be unique; this makes your purchase extra
special.

If unclear, please email us your enquiry to save disappointment before ordering.

14 Day Unconditional Money Back Guarantee

We want our customers to feel confident about their purchase;
therefore, all products are covered by our 14 Day Unconditional Money
Back Guarantee. If for any reason you are not satisfied with your
purchase please return it within 14 days of receipt, using original
packaging material, for a full refund of the purchase price less
shipping and handling. *See Footnote below for additional information.

Should an item arrive damaged, please notify us immediately. You must
retain all packaging and provide proof by sending images of damage
including the packaging.

Product Returns
Before returning a product, covered by our 14 Day Unconditional Money Back Guarantee, please contact us at info@diversgifts.com
to get a Return Authorisation Number (RAN). Returns will not be
accepted without one. Please package any product returns in original
packaging if possible and enclose a copy of your receipt and the RAN we
provide you with. We will issue a refund to the Paypal account within
7-10 working days of receiving the damaged item(s).

Please
ensure that the item you return is correctly packaged to prevent
damage. If an item is received damaged, it will be the responsibility
of the buyer to process a claim through the shipper (for example Royal Mail)
for compensation. Diver's Gifts & Collectables will not issue a refund under these circumstances.

When you place your order online, your credit card is NOT charged until
your order is processed and ready for shipment. Once you have placed
your order you will receive confirmation by email. After your credit
card is processed, you will receive a receipt that breaks down your
charges.

Our online ordering process is secure and easy to use. Simply browse
our site, select currency and click on the "Add to Cart" button next to
the product you wish to buy. You can view the contents of your shopping
cart at any time by clicking on the "View Cart" button. Upon viewing the
contents of your shopping cart, you can add or delete items, change the
quantity, and then proceed to checkout if you wish. During the checkout
process, you can choose a shipping method, calculate shipping/postage
costs, and enter your billing, shipping/postage, and payment
information.

We accept Visa, MasterCard, Money Orders using PayPal (www.paypal.com).
Online orders must be paid before item is shipped. If preferred, you
can mail us your order and we will send you a Paypal invoice; shipping
when payment has been made.

Shipping Policies

UK Only

Most orders are posted within 24 to 48 hours upon receipt via Royal
Mail First Class or Standard Parcel (no tracking). You will choose your
method of postage at checkout. Postage charges are calculated according
to total weight, destination and service. The charge quoted comes
directly from the Royal Mail postal tariff and hence there are no added
handling charges or hidden fees. You will be notified when your order
has shipped. If your order requires a service that we do not offer
please contact us at info@diversgifts.com and we will do our best to accommodate your request.

International (Outside the UK)

Most orders are shipped within 24 to 48 hours upon receipt via Royal
Mail Airmail or Airsure. Our site will not provide you with these
shipping rates, so please email us at info@diversgifts.com for this information.

US Only

Most orders are shipped within 24 to 48 hours upon receipt via UPS or
USPS. You will choose your method of shipping at checkout. Your shipping
cost is calculated according to total weight, destination and service.
The quote comes directly from the courier and hence there are no added
handling charges or hidden fees. You will be notified when your order
has shipped. Orders shipping via UPS will receive a shipping
notification by email from Quantum View Notify, along with a link to UPS
that will allow you to track your shipment. Small orders, such as
individual keyrings or coffee mugs, will be shipped via USPS, unless
otherwise specified by the customer. If your order requires a service we
do not offer please contact us at info@diversgifts.com and we will do our best to accommodate your request.

Back Orders

It is our goal to make sure all items are in stock. If an item is on
back order, we will contact you with the approximate ship date and
notify you as soon as the item is available to confirm your order before
processing your credit card.

Duties & Taxes (International):

We are required by law to accurately report the value and contents of
international shipments. We strictly abide by this law; therefore,
please do not ask us to undervalue the content on customs declaration
forms. Our shipping costs do not include any courier brokerage fees, or
duties and taxes that you might be charged by your country. Please refer
to the specific rules and regulations set forth by your country to
anticipate any fees that you will be required to pay. Returns will not be accepted if the customer refuses to pay these fees. It is the customer's responsibility to check with their country's relevant customs authority.

*
Please note we do not refund return shipping charges unless there if a
valid reason for your return i.e. a breakage or wrong gift
purchased/sent.
There is no cash refund for custom glass orders; an in-store credit
note/voucher will be issued for the amount less shipping and handling.
Please inquire before your purchase if unsure.

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