Please review these terms and conditions carefully before using the Etihad Websites.

Etihad Airways

Agreement Between You and Etihad

Agreement Between You and Etihad

By accessing and using the Etihad Websites, you agree to accept, without modification, limitation or qualification, the terms and conditions contained herein (the "Agreement"). You represent and warrant you possess the legal right and ability to enter into this Agreement and to use the Etihad Websites in accordance with all terms and conditions herein.

Modification of Terms

Modification of Terms

Etihad tries to ensure that the information contained in the Etihad Websites is as accurate as possible. However, inaccuracies may arise from time to time. Etihad accepts no responsibility for any errors in the information contained in the Etihad Websites.

The Etihad Websites contain, inter alia, information about the products and services Etihad or a third party is offering. This information and all other material on the Etihad Websites are provided in good faith. By using the Etihad Websites you agree and acknowledge that Etihad may update, change or amend the Terms and Conditions and Customer Care Policy and/or other information provided on the Etihad Websites at any time without advance notice.

Changed terms and conditions will become effective once posted on the Etihad Websites, and will not have any retrospective effect on existing contractual arrangements made through Etihad Websites. You should re-read these terms and conditions every time you visit the Etihad Websites to ensure that you aware of all the relevant terms and conditions. Accordingly, your continued access and use of the Etihad Websites after any change is deemed to be your acceptance of the modified terms and conditions.

Site Availability

Site Availability

While Etihad uses all reasonable endeavours to make the Etihad Websites and associated services available, Etihad cannot guarantee that they will operate continuously or without interruption.

Disclaimer of Warranties and Limitation of Liability

Disclaimer of Warranties and Limitation of Liability

Etihad makes no representations or warranties, either expressed or implied, with respect to the Etihad Websites or the contents and, to the fullest extent permissible under the law, disclaims all such representations and warranties.

Your access to and use of software and other materials on, or through, the Etihad Websites is solely at your own risk. Etihad makes no warranty whatsoever about the reliability, stability or virus-free nature of such software.

Subject to applicable law, under no circumstance is Etihad responsible for any direct or indirect, incidental, special, punitive, exemplary or consequential damages of any kind (including but not limited to lost profits, lost savings or revenue, or loss or corruption of data or information) which arises out of or is in any way connected with your use of or inability to use the Etihad Websites whether based on breach of contract, tort, negligence, product liability or otherwise, even if advised of the possibility of such damages.

This includes any information, products or services obtained through or any contract entered into via the Etihad Websites, but excludes carriage by air performed by Etihad in respect of any ticket obtained using the booking engine provided in the Etihad Websites, which is subject to the conditions of carriage and applicable international conventions.

Acceptable Use

Acceptable Use

When using the Etihad Websites you agree:

to use them solely to determine the availability of products and services offered by Etihad and to assist you to make legitimate reservations or transact business with us. You agree to use the Etihad Websites only for personal, non-commercial use.

to use the Etihad Websites' services to make only legitimate reservations.

not to make any false reservation or any reservation in anticipation of demand. Etihad may cancel, without notice, all confirmations associated with multiple reservations to one or more destination on or about the same date.

not to deface, alter or interfere with the front end "look and feel" of the Etihad Websites or the underlying software code.

not to take any action which will impose an unreasonable or disproportionately large load on the Etihad Websites or related infrastructure.

to all of our terms and conditions of purchase, including, but not limited to, full and timely payment of all amounts due and compliance with all rules concerning availability of fares, products, or services. All fees, assessments, charges, taxes and duties arising out of use of the Etihad Websites are your sole responsibility.

not to do anything which will or might damage, interfere with, disrupt access to, interrupt or impair the functionality of the material available on the Etihad Websites, nor to upload any material that contains any computer viruses or other codes, files or programmes designed to interrupt, destroy or limit the functionality of any software or equipment.

not to post, distribute or otherwise upload any defamatory, libellous, offensive, infringing, obscene, indecent, harmful, threatening, abusive, tortuous, racially or ethnically objectionable or otherwise unlawful material or information or send any chain letters, junk mail, 'spamming' material or any other form of bulk communication.

not to threaten, harass, stalk, abuse, disrupt or otherwise violate the rights of others, including individuals' privacy rights.

not to obtain or attempt to obtain unauthorised access to the Etihad Websites or any private or member account areas on the Etihad Websites, nor to impersonate any person or misrepresent your affiliation with another person.

not do, cause or permit anything to be done that may infringe, damage or interfere with any intellectual property rights of Etihad nor any of our associated companies or third parties. Also, not to do anything that is otherwise unlawful or which may create any liability on the part of Etihad.

violate this Agreement or any applicable legislation in any other manner.

If Etihad considers that you have breached any of these terms and conditions or have otherwise demonstrated inappropriate conduct when using Etihad Websites, Etihad reserves the right to:

warn you that you have breached these terms and conditions, and ask you to stop such conduct;

delete any material or content which you may have posted without notice to you;

take measures (including terminating, suspending or restricting your access) to, and preventing you from using the Etihad Websites;

cancel any bookings that you may have with Etihad without reference to you;

report your activities to service providers such as internet, mobile, or telecom providers, and/or relevant authorities;

take legal action against you.

Copyright and Trademarks

Copyright and Trademarks

All content of the Etihad Websites is subject to copyright.

The Etihad Websites are for the your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Etihad Websites.

Etihad, Etihad Holidays, Etihad Cargo and any other product or trade names of Etihad referenced in the Etihad Websites are our trade marks or registered trade marks. Other product and company names mentioned herein may be the trademarks of their respective owners.

Website Bookings

Website Bookings

1. You may book a flight in the cabin class of your choice: The Residence, First, Business or Economy Class. Your booking is subject to the applicable fare conditions and the availability of seats in that fare group. You need to pay online at the time of booking with a debit or credit card, or another form of payment to confirm your booking.

2. Please note that our prices are automatically displayed based on the origin you are flying from. Your payment provider may apply different exchange rates to the fare displayed on the booking page. Therefore, there may be additional charges incurred, which Etihad Airways is not liable for. The payment options provided will differ for each origin.

3. The fares quoted include all taxes, fees and charges such as departure taxes, passenger service charges, airport taxes, imposed by the airport or government authorities of the countries you are visiting. The total fare will be shown on the booking summary panel

4. You can make an online booking for up to 9 guest’s at one time on Etihad websites, including adult and child (2 - 11 years old) guests. The number of Infants in any one booking can be up to 9, provided one adult accompanies one infant throughout the journey.

5. You cannot book an infant alone or add an infant to an already existing adult booking online. Please call the Contact Centre if you need to add an infant to an already existing booking.

6. Guests under two years old are classified as Infants; guests between 2 and 11 years old are classified as children – this applies at the time of travel and not at the time of booking.

7. As such, a child travelling on his or her second birthday is considered a child and not an infant, and would need to have the appropriate ticket according to their age classification. You can request for an Unaccompanied Minor service by purchasing an Adult fare online, after which you will need to complete the online Unaccompanied Minor form. Additional charges may be applicable.

8. Changes and refunds

To change or cancel your booking, you may do so online or by calling our Contact Centre. All reservations, including modifications and cancellations are subject to the Terms and Conditions, , General Conditions of Carriage and any applicable fees and charges (including, but not limited to fare rules of the ticket and Guest Service Fee).

- Change fees vary based on your selected Fare Choice. If you have selected multiple Fare Choices at the time of booking, the most restricted fare rules will apply.

- Refund rules vary based on your selected Fare Choice. If you have selected multiple Fare Choices at the time of booking, the most restricted fare rules will apply. To refund a ticket you have previously exchanged, the refund rules of the original ticket will apply.

You may exchange your booking(s) up to 2 hours before departure. You may request for a refund online for eligible bookings paid by credit/debit card 5 days after ticket issuance, until 2 hours before departure.

Use of debit and credit cards

Use of debit and credit cards

1. Local Credit and Debit Cards are generally accepted, but final
approval depends on the acceptance rules of the issuing bank. You may also select
an alternative form of payment, where available.

2. The debit/credit card should ideally be in the name of one of
the passengers travelling, and the same card must be carried at the time of
travel, together with a form of identity, for verification at check-in. If the cardholder is not travelling, the
travelling guest must present a clear copy of the payment card upon check-in. Alternatively, email a copy of the statement
of account of the payment card showing the debit details for this purchase
along with the booking reference or ticket number to PV@etihad.ae, at least 18
hours before departure. If the payment card cannot be verified by any of the
methods mentioned above, the passenger/s travelling under this booking will not
be accepted for travel unless the cost of the ticket/s is paid in full afresh at
check-in.

3. For payments using Visa or
MasterCard you may be asked to complete an additional security check through
the “Verified by Visa” or “MasterCard Secure” page depending on your credit
card Issuing Bank . A pop-up window will appear after you confirm the purchase
of your itinerary, containing your bank’s logo, in which you must provide your
‘Verified by Visa’ or ‘MasterCard Secure’ password. If you are requested to
enter this password, and if you have not registered for this authentication
service, kindly contact your bank to register. If you are requested to enter
this password and you choose to continue without entering it, or enter an
incorrect password, your booking may not be successfully completed. For further
information, please contact your credit card issuing Bank.

4. Etihad reserves the right
to refuse carriage in case of non-compliance with the aforementioned debit and credit
card rules.

Disclaimer: Etihad Airways does not accept liability or
responsibility for any loss, damage, misuse or unauthorized access occurring in
connection with the provision of credit card data. Etihad Airways will not be
responsible or liable for any action or decision made by you in reliance on the
information with regard to credit card usage on this website, even if Etihad Airways
has been advised of the possibility of these damages.

Conditions of Carriage

Conditions of Carriage

The carriage of passengers and their baggage by air will be subject to the Conditions of Carriage of the carrier concerned. With respect to our flights, please read our General Conditions of Carriage.

Read our Conditions of Carriage for tickets purchased in Germany and Canada.

The carriage of passengers and their baggage may also be subject to the applicable Warsaw Convention 1929 or the Montreal Convention 1999, and other applicable legislation which may limit or stipulate the carrier's liability in certain circumstances.

Travel Requirements

Travel Requirements

You may require a visa for travel to or transit through some
destinations. It is your responsibility to obtain such visas required for
travel. You must also have a valid passport for the duration of your trip and
the expiry date of your passport must be acceptable to all the countries you
enter. More information on the passport and visa requirements is available at
the embassy of the country or countries you will be travelling to or transiting
through.

Some countries require you to undergo immunisation (and
provide proof) prior to entry or stopover, and/or have adequate travel
insurance. It is your responsibility to ascertain and fulfil such requirements.

Privacy Policy

Privacy Policy

Cookie Policy

Cookie Policy

Indemnity

Indemnity

As a condition of use of the Etihad Websites, you agree to indemnify us from and against any and all liabilities, expenses (including attorney's fees) and damages arising out of claims resulting from your use of the Etihad Websites, including without limitation any claims alleging facts that, if true, would constitute a breach by you of these terms and conditions.

Links to Third-Parties' Websites and Apps

Links to Third-Parties' Websites and Apps

The Etihad Websites may contain links and pointers to internet sites maintained by third parties. Etihad does not operate or control in any respect any information, products or services on such third-party sites. Third-party links and pointers are included solely for your convenience, and do not constitute any endorsement by us. You assume sole responsibility for use of third-party links and pointers.

Complaints

Complaints

If you are dissatisfied with any aspect of the Etihad Websites, or if you have any complaints about any of the services provided by Etihad please contact us.

Choice of law and jurisdiction

Choice of law and jurisdiction

Your use of the Etihad Websites and the Etihad terms and conditions is subject to the laws of the United Arab Emirates and you agree to submit to the non exclusive jurisdiction of the courts in the Emirate of Abu Dhabi, United Arab Emirates. Etihad reserves the right to bring proceedings to the courts of the country of your location.

If you have any questions about these terms and conditions, please click here to email us your queries.

Information on passenger rights in case of flight disruptions at airports within the EU

Information on passenger rights in case of flight disruptions at airports within the EU

Information to passengers departing from an airport in the
European Union regarding our policies and their rights in the event of denied
boarding, flight delay or flight cancellation

This notice contains important
information about your rights established by European Regulation (EC) No.
261/2004 (‘the Regulation’) and applies to you if:

You have a confirmed reservation on a flight departing
from an airport in the European Union which is operated by Etihad Airways,
purchased at a fare available directly or indirectly to the general public;
and

(except in the case where your flight has been
cancelled) you have presented yourself for check-in before the Check-In
Deadline as specified by us in our General Conditions of Carriage or related regulations; and

you have been denied boarding involuntarily and
the reason for such denial has not been a matter set out in our General
Conditions of Carriage or related regulations; and

or your flight is delayed by more than four
hours beyond its scheduled departure time (for flights departing from Larnaca
or Athens, this qualifying delay needs to be more than three hours beyond its
scheduled departure time); or

the flight is cancelled by Etihad Airways.

DENIED BOARDING

In the event that a seat is not
available for a passenger with a confirmed reservation, we will seek volunteers
to surrender their seats in exchange for benefits that we and the volunteer may
agree upon before involuntarily denying boarding to other passengers. If there
are insufficient volunteers and we deny you boarding involuntarily, you are
entitled to the rights set out below.

FLIGHT DELAY

If we reasonably expect your
flight to be delayed for four hours or more beyond its scheduled time of
departure (but three hours in the case of flights departing from Larnaca or
Athens), you are entitled to the rights set out below.

FLIGHT CANCELLATION

If your flight is cancelled, you
are entitled to the rights set out below except when:

you are informed of the cancellation at least
two weeks before the scheduled time of departure; or

you are informed of the cancellation between two
weeks and seven days before the scheduled time of departure and are offered
re-routing, allowing you to depart no more than two hours before the scheduled
time of departure and reach your final
destination less than four hours after the scheduled time of arrival; or

you are informed of the cancellation less than
seven days before the scheduled time of departure and are offered re-routing,
allowing you to depart no more than one hour before the scheduled time of
departure and to reach your final destination less than two hours after the scheduled
time of arrival; or

(in respect of any ‘Right to Compensation’) we
can prove that the cancellation is caused by extraordinary circumstances which
could not have been avoided even if all reasonable measures had been taken by Etihad
Airways, including but not limited to political instability, safety and
security reasons, weather disruption, labour disputes or failure or delay of
air traffic control facilities.

1. RIGHT TO COMPENSATION

If you are involuntarily denied
boarding or your flight is cancelled (provided an exception as specified above
does not apply), you are entitled to receive the following amount from us:

€uro 400 in respect of all flights of 3,500km or
less; or

€uro 600 in respect of all flights of more than
3,500km.

The compensation set out above
will be reduced by 50% if we are able to offer you re-routing on an alternative
flight(s) and the arrival time of such re-routed flight(s) does not exceed the
scheduled arrival time of the flight booked:

by
three hours, in respect of all flights of 3,500km or less; or

by
four hours, in respect of all flights of more than 3,500km.

The distances are measured by the
great circle route method.

2. RIGHT TO REIMBURSEMENT OR RE-ROUTING

If you are denied boarding
(whether voluntarily or involuntarily) or your flight is cancelled, you are
additionally entitled to choose between:

(a) reimbursement of the cost of
the ticket at the price at which it was bought, for the part or parts of the
journey not made; or

(b) re-routing, under comparable
transport conditions, to your final destination at the earliest opportunity; or

(c) re-routing, under comparable
transport conditions, to your final destination at a later date at your
convenience, subject to availability of seats.

If your flight is delayed by at
least five hours and you elect not to travel, you are entitled to receive
reimbursement as set out in point (a) above.

3. RIGHT TO CARE

If you are involuntarily denied
boarding or if your flight is cancelled or delayed by more than 4 hours, (in
the case of flights departing from Larnaca or Athens, the qualifying delay is 3
hours or more) we will offer you, free of charge:

meals and refreshment vouchers in reasonable
relation to the waiting time, as long as it will not further delay the
departure of the aircraft;

two telephone calls, telex or fax messages or
e-mails;

hotel accommodation in cases where a stay of one
or more nights becomes necessary, or where a stay additional to that intended
by you becomes necessary;

transport between the airport and place of
accommodation (hotel or other).

If your flight is delayed as
specified under ‘Flight Delays’ above or cancelled without notice being given
to you prior to your arrival at the airport of departure Etihad Airways will
offer you items (a) and (b) above.

If, as a result of the delay or
your being re-routed following a cancellation, your new time of departure is
reasonably expected to be at least the
day after the original day of departure, we will also offer you items (c) and
(d) above.

Where it is not feasible for Etihad
Airways to arrange the care set out above, we will reimburse you for your
reasonable receipted expenses upon application to: Feedback@etihad.ae Guest Relations
Department, Etihad Airways, P.O Box 35566, Abu Dhabi, United Arab Emirates

Click here for contact details of
the various National Enforcement Bodies established by each Member State of the
European Union.

Contingency Plan for Lengthy Tarmac Delays

Contingency Plan for Lengthy Tarmac Delays

Etihad’s contingency plan for lengthy tarmac delays describes what Etihad will implement during an extended delay in accordance with U.S. Department of Transportation (DoT) regulations. This plan is available on our US website, by clicking here.