2. Customs duties and taxes for the USA:

The product prices as indicated include customs and handling charges and are thus indicated as gross prices, but are exclusive of Austrian value-added tax.

No additional taxes or customs duties are charged for items that are shipped to the USA. Please note that this price does not include the sales tax in the United States (sales tax or US VAT). For more information regarding the sales tax in the US, please contact your local tax authorities.

In the event of a return of items, customs duties and duties for processing goods are not refundable.

The shipping cost for returning a canceled order is not refundable.

Please note: for orders over $2 500, a representative of the transport company can contact you and request your SSN (Social Security Number) for customs clearance. This information is required for customs clearance when importing goods.

More detailed information can be found on the official websites of the US Customs and Border Protection.

3. Customs duties and taxes for the Great Britain:

The products prices and shipping costs include VAT and are thus listed as gross prices(Great Britain VAT there is a 20 %),but exclusive of Austrian sales tax.

No additional taxes or customs duties are charged for items that are shipped to Great Britain. In the event of a return of items, customs duties and duties for processing goods is not refundable.

The shipping cost for returning a canceled order is not refundable.

More detailed information can be found on the official websites of the Great Britain Customs and Border Protection.

4. Customs duties and taxes for Australia:

The product prices are shown inclusive of customs duties, handling fees, and goods and services tax (GST) and are thus indicated as gross prices,but exclusive of Austrian sales tax.

No additional taxes or customs duties are charged for items that are shipped to Australia. More detailed information can be found on the official websites of the Australian Customs and Border Protection.

In the event of a return of items, customs duties and duties for processing goods is not refundable.

The shipping cost for returning a canceled order is not refundable.

5. Customs duties and taxes for Switzerland:

The product prices as indicated include value-added tax as applicable in Switzerland as well as customs and handling charges,and are thus indicated as gross prices, but are exclusive of Austrian value-added tax.

No additional taxes or customs duties are charged for items that are shipped to Switzerland.

More detailed information can be found on the official websites of the Switzerland Customs and Border Protection.

In the event of a return of items, customs duties and duties for processing goods is not refundable.

The shipping cost for returning a canceled order is not refundable.

6. Customs duties and taxes for Norway:

The product prices as indicated are exclusive of value-added tax and customs duties for Norway, and are also exclusive of Austrian value-added tax.

Please note that DHL or Fedex or carrier service will charge all import sales taxes, customs duties and handling charges separately in Norway.

More detailed information can be found on the official websites of the Norway Customs and Border Protection.

Please note: customs fees, import duties and costs associated with handling the goods are not compensable in case of cancellation and return of the order.

Please take into account that if you cancel the order and return it, the shipping cost will not be refunded.

7. Customs duties and taxes for other Countries:

By placing your order in the online shop select-interiorworld.com you accept our rules of import of goods.

The product prices as indicated are exclusive of value-added tax and customs duties for your country, and are also exclusive of Austrian value-added tax.

Please note that DHL or Fedex or carrier service will charge all import sales taxes, customs duties and handling charges separately in your country.

More detailed information can be found on the official websites of the Customs and Border Protection in your country.

Please note that import legislation may be different depending on the country.

Please take into account that if you cancel the order and return it, the shipping cost will not be refunded.

Please note: customs fees, import duties and costs associated with handling the goods are not compensable in case of cancellation and return of the order.

8. Commercial customers within the member states of the EU, Germany and Austria:

For sales and deliveries within the EU, which within the scope of the order process a valid VAT ID to commercial customers, applies a VAT rate of 0% VAT (our tax number or VAT ID in Austria is ATU50092803). After checking the VAT number of the commercial customer and placing the order, we will refund the VAT paid by the customer to the customer's account.

For sales and deliveries within the EU to commercial customers who do not provide a valid or a VAT ID in the course of the order process, the conditions for a tax-free intra-Community delivery are not met, therefore, a VAT rate of 20% M.w.S. (Our tax number or VAT ID in Austria is ATU50092803).

Sales and deliveries within Austria to commercial customers are subject to a VAT rate of 20% M.w.S.t. (our tax number or VAT ID in Austria is ATU50092803).

We cover all costs incurred for shipping and the insurance of the goods.

The product prices as indicated include customs and handling charges, but are exclusive of Austrian value-added tax and US sales tax.Please refer to our "Duties & Taxes" for more details.

No additional taxes or customs duties are charged for items that are shipped to the USA.

1.3. Shipping and Delivery to Great Britain:

Standard Shipping Cost - Free Shipping.

We cover all costs incurred for shipping and the insurance of the goods.

The products prices and shipping costs include Great Britain VAT, but exclusive of Austrian sales tax and are thus listed as gross prices.Please refer to our "Duties & Taxes" for more details.

No additional taxes or customs duties are charged for items that are shipped to Great Britain.

1.4. Shipping and Delivery to Australia:

Standard Shipping Cost - Free Shipping.

We cover all costs incurred for shipping and the insurance of the goods. Product prices are shown inclusive of customs duties, handling fees, and goods and services tax (GST) but exclusive of Austrian sales tax.Please refer to our "Duties & Taxes" for more details.

No additional taxes or customs duties are charged for items that are shipped to Australia.

1.5. Shipping and Delivery to Switzerland:

Standard Shipping Cost - Free Shipping.

We cover all costs incurred for shipping and the insurance of the goods.

The product prices as indicated include value-added tax as applicable in Switzerland as well as customs and handling charges, but are exclusive of Austrian value-added tax.

No additional taxes or customs duties are charged for items that are shipped to Switzerland.

1.6. Shipping and Delivery to Norway:

Standard Shipping Cost - Free Shipping.

We cover all costs incurred for shipping and the insurance of the goods. Product prices are shown exclusive of customs duties, handling fees, Norway tax and exclusive of Austrian sales tax.

1.7. Shipping and Delivery to other Countries:

Standard Shipping Cost - Free Shipping.

We cover all costs incurred for shipping and the insurance of the goods.

The product prices as indicated are exclusive of value-added tax and customs duties in your country, and are also exclusive of Austrian value-added tax.

Please note that DHL or Fedex or any other carrier service will charge all import sales taxes, customs duties and handling charges separately for your country.

Please note that you will be responsible for any banking charges as may be incurred in foreign countries.

2. Shipping surcharges apply to some items:

Some items require the addition of a shipping surcharge. When applicable, the supplemental shipping charge is shown on the Order Cart page and will be added to your order at checkout.

3. Please note in case of a return:

Customs duties, import sales taxes and handling charges, will not be refunded.

Shipping costs will not be refunded by Select Interior World in case of returns.

4. Insurance:

All shipments that are sent by Select Interior World, are insured against theft and accidental damage. Upon receipt of shipment this insurance coverage ceases to exist.

5. Estimated Shipping Dates:

You will always be able to review the delivery time during the checkout of your order.

The delivery time for each product can be found on the respective product detail pageor order cart page and will be added to your order at checkout. The e-mail withcontaining the order confirmation that is sent includes an approximate lead time for the order.

If we’re unable to ship to your location, we’ll contact you by phone or e-mail to make the necessary adjustments to your order.

5.1. "In stock":

The item is in stock and ready for shipping within 24 hours. On the product detail page, you will find the number of days it will take for this item to be delivered to your home.

5.2. "Delivery time in weeks":

The item is not in stock and will be ordered from the manufacturer as soon as we receive your order. On the product detail page, you will find the number of weeks it will take for this item to be delivered to your home.

Please understand that delivery times are dependent on manufacturer production periods and therefore subject to change. If this happens, you will be notified via e-mail.

After you receive the updated ship date, you will have 24 hours to make changes/cancellations to your order via the Contact Us link or a phone call. If the order is not cancelled, we will proceed with production of the order.

As soon as an order leaves the warehouse, you as our customer receive an automatic notification via e-mail with a tracking number for your parcel. In this way, you willalways know the exact location of your order at all times and have time to prepare for the arrival of your parcel.

If several products with varying delivery times are ordered, they will be compiled into one delivery as long as the delivery time is acceptable. Otherwise, already available products will be sent in advance at our own expense.

6. Shipping Methods

6.1. Standard Shipping:

For small parcel items, we ship through FedEx or DHL.

Most items shipped through FedEx or DHL are shipped without a signature required ( in the USA ). To request a signature, please leave us a note in the comment field in your order and we’ll do our best to accommodate for you.

6.2. Freight Forwarding

For shipping large, bulky goods, we use a freight carrier service. If no special agreement was made, the delivery will be a kerbside delivery, as is usual for freight forwarding. The forwarding agent will contact the customer via phone or e-mail to decide on a specific delivery time. The disposal of packaging and the pallet resides with the customer. All freight deliveries require a signature, and customers are responsible for inspecting their packages for visible damage before signing. If your item(s) have any visible damage, the damage must be noted with the freight carrier on the delivery receipt. Customers are responsible for any associated costs or handling fees for missed appointments or redeliveries after the original appointment is missed or rescheduled, including items that do not fit through a doorway.

Please inspect the boxes carefully and note any visible damage on the delivery receipt as this will significantly expedite the claim process. If you fail to report damages , we won't be able to file a claim with the carrier, which means we can't accept responsibility for the damages. Please refer to our "Transport damages and complaints" for more details.

7. Transport damages and complaints:

In single cases, damages may occur during transport.

If you receive a damaged product, you will have the option to refuse delivery and document specific damages to the product on the delivery receipt. Notify us via phone or Contact Us with the details of the damage so that we can return or exchange your merchandise.

What should you do if the damage is not discovered immediately at the time of the delivery?

In this case, we ask you to send us digital photos of the damages via e-mail and document specific damages to the product, stating your invoice number. This way, we can file a proper damage report with our insurance company, so we kindly ask you for your cooperation. If you fail to send us digital photos of the damages via e-mail and document specific damages to the product, we won't be able to file a claim with our insurance company, which means we can't accept responsibility for the damages.

We ask that you report the receipt of a damaged product to our Customer Service within 48 hours of delivery and do not discard its packaging. If you fail to report damages in this time frame, we won't be able to file a claim with our insurance company, which means we can't accept responsibility for the damages.

Typically the shipper will be dispatched to pick the item up for inspection and processing. We'll need your help in making it available for pickup on the scheduled date and time.

We’ll review the claim within 7-10 business days. If the claim is approved, we will arrange so you may quickly receive free replacement parts or a replacement for the damaged goods at no additional cost to you.

8. Select Interior World is not responsible for reimbursement of any labor costs or project delays that may occur due to the receipt of damaged goods. We always recommend that you wait to schedule installation until after your fixture has arrived and has been inspected.

Secure Shopping

Trimming Grade is in the amount of lead contained in the crystal. Standard has 24% of lead, which is the norm and most common for chandeliers and glasses.The more lead is contained in the crystal the shinier and more sparkling it gets.

Detail — The simple but deep cuts in thick glass cause an effect of high brilliance.

About Manufacturer

History of Preciosa

Preciosa is a glass manufacturer of chandeliers and jewellry, firmly established in the international market of today. Rooted in Czech Republic‘s rich history of the Crystal Valley, home to Bohemian glass, Preciosa has the continuation of Crystal Valley‘s old glassmaking tradition as its main objective, while subjecting glass manufacture to technological innovations in order to utilize the full scope of glass and crystal‘s inherent potential.

With the very first kilt being set up in 1548, the Crystal Valley would steadily advance as a glassmaking centre, giving birth to Bohemian glass in 1688, when glassmaking master Michael Müller succeeded in creating a perfectly clear type of glass indistinguishable from nature‘s mountain crystals. From then on, many artisans outside of Bohemia would try to copy this technique, while the Bohemian tradition would be passed down from father to son.

Fast forward into the 19th century, the patrilineal succession was not sufficient to handle the pressures of industrialization, which had led to the establishment of multiple glassworking factories in the region. To cope with the demands of a growing market, 1856 the School of Glass was founded in Kamenický Šenov, the first of this kind worldwide, to be followed by a School of Jewellry in the nearby town of Jablonec nad Nisou.

What would come to be known by the brand name Preciosa was the result of a merging of 25 companies and factories in Jablonec, Liberec and Turnov after World War II.

1956 Jablonec witnesses the foundation of the Research Institute of Glass and Jewellry, which continues to this day and forms an integral part of Preciosa‘s research and development efforts. To augment its capacity, Preciosa has also established its own developmental laboratory for applied research and technological experiments.

Preciosa‘s investemts in research have come to frution, such as in the year 2009 when the world‘s smallest cut stone with 33 facets was presented, measuring only half a milimetre.

The Philosophy of Preciosa: Cultural Heritage of Crystal Valley

Preciosa remains deeply indebted to Crystal Valley and its residents, without whose ingenuity and hard work the company would not have become the major success it is today. Following the principle of balance, Preciosa has set up the Preciosa Foundation in 1993 to help various organizations and NGOs, while also offering support to scientific and professional training developments.

The company is ever keen on pushing the outmost limits of what is possible in glassmaking. Always high on the priority list, research and development feature prominently in Preciosa‘s history and self-presentation. The company‘s vision is not limited to discovering new potentials of a material both valuable and gorgeous, however, but to also link these with the concerns and demands of our day and age. 2013 was such a year, when Preciosa introduced the 15 facetted MAXIMA, an uprecedented type of crystal that is entirely lead-free and therefore compliant with the highest international environmental standards.

Preciosa: Crystalline Clarity for a Luxurious Interior

The company‘s credo is that, however chimerical trends may be, the demand will always follow the latest technological standards. Functionality and eco-friendliness both play an important role in developing new products.

Preciosa Lighting presents four families of chandeliers by the name of Rudolf, Louis, Eugene and Maria Theresia. Each of these comes in three versions: A Historic Design drawn from Bohemian heritage, a Contemporary Colour representing current trends and a trailblazing New Interpretation.

In the company‘s assortment there are also solitaires, the suspended lights Muutos, Glory, Soul, Geometric, Flare and Siren, as well as a wall light named Glow, emitting a sun ray-like illumination pattern. For many of these, multiple finishings are available, such as the variety of luminous colours for Muutos‘ facetted glass shade.

The lighting crafted by Preciosa is a luxury item, placed in luxury hotels, royal and private residences all around the globe, owing to the quality of the pristine glass being used in its making and the highly remarkable designs bringing any interior to perfection.

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Cancellation & Return

We always strive to ensure the complete satisfaction of all our customers. Should a product you purchase from our online shop not match your needs, Select Interior World abides by a 14-day cancellation policy.

1. Within 14 days of receipt you can repeal your contract of purchase without having to state reasons.

The revocation period begins from the day on which you, or any third party designated by you who is not the carrier, takes possession of the goods.

The cancellation policy applies solely to every natural person concluding a legal transaction for a purpose attributed neither to a mainly commercial nor a self-employed occupational activity.

Once an order has been placed, it cannot be changed online, but you may contact Customer Service to make this request.

In order to exercise the granted right of cancellation, you must submit to us SELECT Baubedarf und Handelsgesellschaft m.b.H. Austria,5020 Salzburg, Warwitzstraße 9 Businesscenter SAM, E-mail: info@select-interiorworld.com an explicit declaration stating that you are repealing your contract of purchase by sending us an email . You may use the cancellation template that is attached; however, it is not mandatory to use this template.

2. Returns Processing

To initiate a return, have your order number ready and contact us via "Contact Us" on our website and submit it electronically.

Our Customer Service will create a Return Case and we will immediately send you (also by e-mail) the confirmation.

Return shipping labels (Return Goods Authorization) will be issued within 7 business days of the initiation of the return. At this point you must begin to package your item(s) for return shipping.

Pack and Ship your Product(s).

Once your return request has been authorized you will receive your return shipping labels (Return Goods Authorization) by e-mail.

Please ensure that the product(s) is well stored in its packaging.

Simply print and attach the return shipping label to the outside of the box

Do not write on or mark the box in any way other than attaching the return shipping label

The return shipping labels (Return Goods Authorization) expire 14 days after the date of issue and will not be reissued by Select Interior World. It is the responsibility of the customer to arrange for the return of product(s) before the expiration of the issued shipping labels (Return Goods Authorization).

All small product(s) are shipped via FedEx or DHL.

All large product(s) are shipped by a freight carrier. Select Interior World will coordinate with you and the freight company to determine a date and time for the pick-up of a large product.

Freight companies selected to retrieve products for return will be chosen at the discretion of Select Interior World.

Once received, returned product(s) will be inspected their condition.

After the return of the goods, we will need about 2 weeks to process the data. Once the “Like-New" conditions have been confirmed, we will process your repayment with your return. Afterwards you will receive the full purchase price, minus the shipping costs.

The cost of the return shipping will be deducted from the repayment. In other words, you are responsible for the return shipping cost of any product you return.

The repayment is made within fourteen days after the item has been returned and inspected, but may take longer depending on a particular case.

In the case of a long return process, we ask that you are patient and understanding of our need to inspect the conditions before issuing your repayment. For repayment, we will use the same payment method you used before, unless agreed otherwise.

3. The buyer has to refund the appropriate amount for loss in goods value if it is determined that the goods have lost some of their original properties, characteristics and / or functions - see “Like-New" condition.

3.1. "Like-New" conditions are defined as:

An undamaged item in the original unmarked packaging.

An item that has not been installed or modified.

An item that includes all additional parts, accessories, and instruction manuals.

4. General information:

The goods must not appear used or be dismantled. The original condition of the goods should be preserved.

Please send the goods back to us in the original packaging, as far as possible, and with all accessories and packaging elements.

If the original packaging is no longer available, please provide suitable packaging for sufficient protection against transport damage.

Please avoid damage and contamination of the product.

Unless otherwise agreed by Select Interior World, in case of a return shipment, the buyer must select the same shipping method that was used for the original shipment.

Please note that the above general information is not a precondition for effectively exercising your right to cancel.

5. EXCEPTIONS:

The following products , and returns received under the following conditions, will be ineligible for a return or refund credit.

We cannot accept cancellations/ returns of:

Special Orders: Products that have been clearly identified as non-returnable "Special Order " on the Product Details Page.

Products that are made-to-order with modifications at the customer’s request.

Products that have been assembled, installed, modified, contaminated or used in any way.

Products returned without the packaging.

Products returned without the suitable packaging for sufficient protection against transport damage.

Products returned without the return shipping labels.

Open Box Products: Items that are marked as (OPENBOX) in the description are not refundable.

Light Bulbs.

Ordering custom products: Product where the customer chooses the fabric/material/finish/size at the time of the ordering process.

Samples are not refundable. We will apply the cost of a sample order to the purchase of the full size product.

Large quantities of the same product (5 or more).

Before placing a Special Order, ordering custom products or ordering large quantities we encourage you to ask for as much information as you need - including swatches, finish samples etc.

6. Cancellation: Special Order or ordering custom products:

Cancellations of a Special Order or ordered custom products must be submitted via our Contact Us page within 24 hours of the order.

Our Customer Service will create a Cancellations of a Special Order or ordered custom product and we will immediately send you (also by e-mail) the confirmation.

7. Cancellation policy for orders purchased using a promotion code:

If you make use of the legal right of cancellation, you will be reimbursed for the total amount of the returned items. If you are returning only one of the items from your order, the value of the promotion code will be adjusted accordingly, and only the amount relevant to the returned item will be refunded. The promotion code loses its validity proportionate to the worth of the returned item. If you are returning your complete order, the amount paid will be refunded in full, but the promotion code can no longer be applied to future purchases. Please note that promotion codes from sales campaigns cannot be replaced or refunded.

8. Damaged Product(s):

In rare cases when item(s) arrive damaged, we will issue you a full refund for the damaged product(s) upon completion of your claim. Please refer to the shipping and delivery for more information on claim processing.