ITIL Training and Certification

Our ITIL training and certification services will provide guidance on the provision of quality IT services and on the capabilities needed to support them. ITIL is not a standard that has to be followed; it is a guidance that should be read and understood, and used to create value for the service provider and its customers. Organizations are encouraged to adopt best practices and adapt those practices to work in their specific environments in ways that meet their needs. Our ITIL Foundation training is the first step in understanding these best practices.

ITIL Foundation

The ITIL Foundation training course introduces learners to the lifecycle of managing IT services to deliver to business expectations. View Course

ITIL Practitioner

ITIL Practitioners gain practical guidance on how to adopt and adapt the ITIL framework to support their business’ objectives while gaining a clear understanding of how to structure improvement initiatives. View Course

ITIL Service Design covers design principles and methods for converting strategic objectives into portfolios of services and service assets. View Course

ITIL Service Transition

ITIL Service Transition provides guidance for the development and improvement of capabilities for introducing new and changed services into supported environments. View Course

ITIL Service Operation

ITIL Service Operation provides guidance on how to maintain stability in service operation, even while allowing for changes in design, scale, scope and service levels. View Course

ITIL Continual Service Improvement

ITIL Continual Service Improvement describes best practice for achieving incremental and large-scale improvements in service quality, operational efficiency and business continuity, and ensuring that the service portfolio continues to be aligned to business needs. View Course

ITIL Operational Support & Analysis

ITIL Operational Support & Analysis enables learners to understand the practices in resolution and support of the Service Management Lifecycle. View Course

ITIL Release, Control & Validation explains how to properly plan for service transitions; assess changes; build, test and deploy releases; validate changes before they go into production; evaluate the changes once they are in operation to ensure that the benefits have been realized while minimizing adverse effects; and transfer the right level of knowledge to the right people, through effective and efficient Configuration and Knowledge Management systems. View Course

ITIL Service Offerings & Agreements

ITIL Service Offerings and Agreements explains how to develop and use services that matches to specific business processes. View Course

ITIL Managing Across the Lifecycle

Managing Across the Lifecycle validates ones knowledge across the Lifecycle and Capability courses. View Course

ITIL Certification Cirriculum

The ITIL Expert level of certification requires a minimum of 22 credits starting with ITIL Foundation and a mix of course certifications within both the Lifecycle and Capability course series. Read More

ITIL Training Learning Formats

E-Learning

Log-in online for the next 90 day’s to complete your ITIL training at your own pace, anytime and anywhere that is convenient for you.

Classroom

Complete your ITIL training at a physical location with an interactive group setting along with valuable networking opportunities.

Virtual

Complete your ITIL training from any location over the web interacting with the instructor in real-time. Course materials will be shipped to your address.

Blended

Maximize your flexibility with a mix between a virtual ITIL training delivery and e-learning.

XA Systems ITIL Certification Training

XA Systems is an Accredited Training Organization (ATO) that has been evaluated for its ability to provide quality ITIL training and certification services. All twelve courses are offered from the ITIL Foundation training level course through the ITIL Expert level of certification. Each ITIL training course not only leads to certification, but also enhances ones knowledge of IT service management further enabling students implement best practices in their IT organization. ITIL training for each exam can be completed through multiple learning formats: self-paced e-learning, physical classroom and online instructor led virtual classroom. A blended option is available where a portion of the course is taken utilizing an e-learning format in combination with a virtual classroom training delivery. XA Systems is also registered as an approved examination institute authorized to deliver the associated ITIL exam for each course.