FREQUENTLY ASKED QUESTIONS

What is the new 7plus app?When can I start to use 7plus? Is PLUS7 changing?How can I get 7plus? Can I access 7plus for free? Will I see advertising on the site? How can I set up Parental Controls?

What shows can I watch on 7plus? My show has expired. What happened? How often are shows updated? ﻿Why can’t I watch AFL on 7plus? Where can I find classifications for 7plus? Where do I find live streams? I have missed the start of a live stream. Can I rewind?

What Cricket content is Seven broadcasting?Why can’t I watch the Cricket on 7plus?How can I watch the Cricket?Will replays be available on 7plus?

What are the minimum requirements to access 7plus? Is streaming on 7plus unmetered? How do I find out how much data 7plus is using? What web browsers can I use for 7plus? On what devices, can I watch 7plus? What do I need in order to access 7plus on Freeview Plus?Will 7plus be available on T-Box?Can I access 7plus on Xbox One and PS3?

What is Continue Watching?How does Continue Watching work?Where is Continue Watching available?

How To Guide: Signing in to 7plus on my Apple TV, Telstra TV or Fetch TV app

Why do I need to set up an account to use the 7plus app?Why should I register?I’ve got a Yahoo7 account. Can I use these credentials?Can I register using my email address?What personal details do you collect when I sign in using Facebook or Google credentials?Why does Seven need my age, gender and email address?What will you do with my details?

What are 7plus Member Exclusive shows?How can I access 7plus Member Exclusive shows?Do I have to pay to watch 7plus Member Exclusive shows?

How do I disable my Ad-Blocker for 7plus?

How can I re-install 7plus on Telstra TV?I have a fast-broadband connection, why am I still having issues? Can I watch shows in HD?Why is my stream constantly buffering (starting/stopping)?Why does the ad play but not the video itself?Why can't I get any of the videos to play?I am having issues. Who can help?

How do I set up my Chromecast?Using AirPlayMirroring on Android devices

Why does 7plus need my location?Why can't I enter my postcode anymore? What are the Terms of Use of 7plus?Will I be contacted by 7plus?

How do I suggest a new feature for 7plus?

What is the new 7plus app?

7plus is Seven’s new TV app and website where you can watch
the latest episodes of your favourite shows from 7, 7TWO, 7mate and 7flix, PLUS
more. Find out how you can access 7plus with our supported devices.

Yes, PLUS7 is no longer available on iOS,
Android, Web, Apple TV or Freeview Plus and as of 31st March 2018
will not be available on Telstra TV, Fetch TV, Samsung, PlayStation 3 and 4,
Xbox One and T-Box.

Make
sure you have 7plus to keep up with the latest episodes of your favourite
shows, watch live on 7, 7TWO, 7mate, 7flix and racing.com, PLUS more great new
series’.

Yes, in order to keep bringing you your favourite shows for free, 7plus is an ad-supported service.

How can I set up Parental Controls?

There are no parental controls within the app right now. We’re looking to add this feature in the future. Check back here or stay up to date via our social channels.

What shows can I watch on 7plus?

7plus is the place to watch more of the shows
you love across 7, 7TWO, 7mate, 7flix plus Racing.com. Watch your favourite
dramas and reality shows, plus revisit Seven classics, exclusive shows and
special TV events.

You’ll have 7 days – 3 years to watch a show, depending on license
agreements of your favourite shows on 7plus. Worried about missing a show? If a
show is going to expire, it will appear in the ‘Expiring soon’ shelf on the
homepage.

How often are shows updated?

We’ll continue to update and extend our library of shows daily.

﻿Why can’t I watch AFL on 7plus?

Seven’s rights are for the free to air television broadcast of AFL matches. For all your AFL action, check your local program guide for matches on 7 or 7mate.

Where can I find classifications for 7plus?

Listed classifications can be found in the information panel of a selected show. If you would like to find out more about classifications, please click here.

Where do I find live streams?

Finding live streams is easy. You can access via the 7plus website and app. Click here to start watching now.

I have missed the start of a live stream. Can I rewind?

Unfortunately, you can’t rewind live streams in 7plus but if you miss anything, you can always find it later on 7plus and watch when it suits you*.

*Standard expiry of latest episodes on 7plus is 28 days

What Cricket content is Seven broadcasting?

The content aired on the Seven Network includes the Men's Tests, Women's Internationals, all 23 Women's Big Bash League, and 43 of 59 Men's Big Bash League matches.

Why can’t I watch the Cricket on 7plus?

Seven’s rights for this content is for terrestrial broadcast only and as such these matches will not be available to watch on 7plus.

How can I watch the Cricket?

The broadcasting rights for the Cricket are in a share agreement between the Cricket Australia, the Seven Network, and Fox Sports.

For matches not shown on the Seven Network, these can be viewed through the Cricket Australia Live app for iOS and Android devices, the Kayo streaming service, or on Fox Sports.

Will replays be available on 7plus?

Seven’s rights for this content is for terrestrial broadcast only and as such replays of these matches will not be available on 7plus.

What are the minimum requirements to access 7plus?

You must be in Australia and using a supported device. We recommend a minimum internet data speed of at least 3Mbps to ensure standard quality.

Is streaming on 7plus unmetered?

No, streaming is metered and will incur data charges as per your mobile / home internet plan. 7plus uses adaptive streaming that automatically adjusts the quality of the video based on the quality of your internet connection.

How do I find out how much data 7plus is using?

It’s as easy as checking your usage within device settings on your mobile app. You can opt in for cellular data alerts in the settings of the 7plus app. If you opt in, every time you are not on a Wi-Fi connection you will be alerted that you are using data.

What web browsers can I use for 7plus?

You’ll be able to watch 7plus on all modern web browsers but we recommend using Chrome, Firefox and Edge Browsers.

In order to access 7plus content, you will need an Freeview Plus certified TV connected to a broadband internet connection. You can find supported devices on the Freeview Plus website

Simply connect the TV to the internet, follow the manufacturer prompts to tune the TV to stations in your region then switch to Channel Seven, 7TWO or 7mate for content.

Once there, all you have to do is press the red button to access the 7plus app where you can watch the latest episodes of your favourite shows.

Will 7plus be available on T-Box?

7plus will not be available on T-Box
but you can watch your favourite Seven shows PLUS more via Telstra TV. For more information on T-Box please visit
Telstra’s FAQ page at Telstra.com/tboxexit.

Can I access 7plus on Xbox One and PS3?

7plus is focused on delivering you the best entertainment experience across a range of popular platforms and devices.

As a result of reviewing the platforms you love to watch on, Seven content will no longer be available on Xbox One and PS3 from March 30th 2018. You can still access your favourite shows on a range of platforms and devices available https://about.7plus.com.au/#ways-to-watch

What is Continue Watching?

Continue Watching is a list of shows that you have partially watched. If you are signed into 7plus, these shows will be displayed in the ‘Continue Watching’ shelf on the home page so you can easily pick up where you left off. No more searching for the right spot!

How does Continue Watching work?

To be able to pick up watching where you left off, you need to be a signed in user of 7plus. To check if you are signed in go to the ‘Settings’ screen and then ‘Account’.

At this stage you can continue watching on iOS, Android, Telstra TV and Fetch devices. This featured will be introduced to other platforms in the near future as well as the capability to continue watching from one device to another.

How To Guide: Signing in to 7plus on my Apple TV, Telstra TV or Fetch TV app

To watch video on the 7plus Apple TV, Telstra TV & Fetch TV apps, you will need to connect your 7 account to your device. This is required so that we can better personalise the shows you see in 7plus as well as power future features such as Continue Watching across all 7plus devices.

It will also help keep 7plus free for you to use by delivering advertising that is relevant to you.

Below is a step-by-step guide on how to sign in on your app:

Open the 7plus app on your Apple TV, Telstra TV & Fetch TV app and select a video to watch

You will be presented with a screen that outlines the steps you will need to take to sign in with a 7 account and then connect that account to your device:

Navigate to 7plus.com.au/connect on a web browser (i.e. Safari, Chrome, Firefox, or Microsoft Edge). Please ensure that you head to this URL and not just the 7plus homepage.

Create a new 7 account using email or social login via Facebook or Google

Once you have signed in or created an account, you will then be asked to enter the 8-digit code seen on the screen of your Apple TV, Telstra TV or Fetch TV e.g. DKFJS1 as seen in example image in step 2 of this how-to guide:

Once you have correctly entered the code as seen on your TV via the Apple TV, Telstra TV or Fetch TV app page, the website will speak to your device and connect your account:

Your app will automatically update, and you will be shown a new screen where you can select the Start Watching button to start watching your video:

Alternatively, you
are also able to sign in via the settings section:

Please follow steps 2-6 in this guide to sign in via Settings.

Please Note: you can ONLY connect your 7 account via the webpage 7plus.com.au/connect and NOT via the 7plus mobile app.

Why do I need to set up an account to use the 7plus app?

It’s optional to sign into 7plus on web and mobile apps. It’s as simple as clicking “skip”.

If you do choose to register, you can do so by entering using your Facebook or Google account details, or verifying your email address.

Due to the known technical limitations of some media streaming devices such as Telstra TV and Apple TV, we may require users to sign in to watch video on demand. However, users on these devices can still access live channels without signing in. Alternatively, you can still access On-Demand content on your Apple TV without signing in by using AirPlay to cast content from our iOS app to your Apple TV.

7plus is consistently rolling out new features across our platforms to benefit our signed in users. These features allow you to:

Continue watching your favourite shows across multiple devices to resume content where and when you like

Discover new content with personalised recommendations for shows in our extensive on-demand catalogue

Access member exclusive content for shows before they go to air or are exclusive to 7plus.

Each of these upcoming features will be unique to you and can be unlocked using your Seven account.

I’ve got a Yahoo7 account. Can I use these credentials?

Unfortunately, these credentials cannot be used to register
for 7plus.

Can I register using my email address?

Yes, on the 7plus iOS and Android app you are able to register with your email address. We’re looking to add email registration across our other platforms in the future. Check back here to stay up to date via our social channels.

What personal details do you collect when I sign in using Facebook or Google credentials?

If you use your Facebook ID or
Google ID to log into 7plus, you consent to us collecting your personal
information, such as your public profile including name and email address from
Facebook or Google, as applicable for the purposes set out in our Privacy
Statement.

Why does Seven need my age, gender and email address?

We collect this information when you register to use our services so that we can communicate with you, recommend great content and enhance your experience using 7plus.

Programs on 7plus with a blue tick are 7plus Member Exclusive shows. You must be a logged-in user of 7plus to access these programs.

How can I access 7plus Member Exclusive shows?

You must be logged in to your account to access exclusive programs. Haven’t created an account? Click here to create your free account.

Do I have to pay to watch 7plus Member Exclusive shows?

No, simply create a free account to get access to all our Member Exclusive programs.

How do I disable my Ad-Blocker for 7plus?

7plus is an Ad supported service. Please turn off your Ad Blocker so we can continue to bring you great content. See the instructions below for each 7plus supported browser.

Chrome

Go to 7plus.com.au

Look in the top right-hand corner of your browser. Your Ad Blocker icon should be there

Click the icon, a dropdown should appear

In the dropdown, there should be an option to “Disable on 7plus” or “Don’t run on pages on this site”

Select this, and reload the page

7plus should now be whitelisted

Safari

Go to 7plus.com.au

Look in the left-hand corner of your browser. Your Ad Blocker icon should be there

Click the icon, a dropdown should appear

In the dropdown, there should be an option to “Allow ads on this page”

Select this, and reload the page

7plus should now be whitelisted

Firefox

Go to 7plus.com.au

Look in the top right-hand corner of your browser. Your Ad Blocker icon should be there

Click the icon, a dropdown should appear

In the dropdown, there should be an option to “Disable on 7plus” or “Don’t run on pages on this domain”

Select this, and reload the page

7plus should now be whitelisted

Edge

Go to 7plus.com.au

Look in the top right-hand corner of your browser. Your Ad Blocker icon should be there

Click the icon, a dropdown should appear

In the dropdown, there should be an option to “Disable on 7plus” or “Don’t run on pages on this domain”

Select this, and reload the page

7plus should now be whitelisted

Internet Explorer*

Go to 7plus.com.au

Look in the bottom right-hand corner of your browser. Your Ad Block Plus icon should be there

Click the icon, a menu should appear

In the menu, there should be an option to “Disable on 7plus.com.au”

Select this option

7plus should now be whitelisted

*Please note that as Microsoft has discontinued Internet Explorer, there may be issues with your experience of 7plus on this browser. Please update to Microsoft Edge for a secure experience.

How can I re-install 7plus on Telstra TV?

If you are experiencing issues with the 7plus app on Telstra TV, these can often be resolved by performing a re-install of the app. To do this, follow the below steps:

To uninstall the app

Navigate and select the 'My Apps' section on your Telstra TV

When the '7plus' app logo is in focus/selected, press the * (asterisk) button on your remote

A window will display on your TV, select 'Remove app' from the options

To restart your device

Navigate and select the 'Settings' section on your Telstra TV, and then navigate to the 'System' section of Settings

Select 'System restart' from the options available and then select 'Restart'

This will automatically restart your Telstra TV and clear the cached data of your device

To install the app

Navigate to the 'App Store' section on your Telstra TV

Navigate through the apps within this section of your device and find and select the '7plus' app logo

On the app page select the 'Add App' option on your screen

This will add the application to your 'My Apps' section of your Telstra TV where you can select the app logo to launch the app

I have a fast-broadband connection, why am I still having issues?

There can be several reasons as to why you may experience buffering issues when streaming shows. Try switching to another internet connection such as an alternate Wi-Fi network or via mobile broadband. If you continue to see issues, then you may have interference on your connection or your Internet Service Provider may be slowing access to certain services.

If you are using a mobile device, please ensure you are running the latest software and that there aren’t any apps running in the background. If you are using a computer browser, please ensure it has been updated to the latest version or alternatively try a different browser such as Google Chrome, Microsoft Edge, or Mozilla Firefox to see if the experience changes.

If you continue to experience issues, our team are more than happy to assist you further. You can get in touch here.

Can I watch shows in HD?

We’re looking to add this feature in the future. Check back here or stay up to date via our social channels.

Why is my stream constantly buffering (starting/stopping)?

The app uses adaptive streaming technology to automatically adjust the quality of your streaming to suit your internet speed and the capability of your device. For an optimal experience, we recommend a minimum internet data speed of at least 3Mbps or above. To check your internet speed, please visit speedtest.net. This site allows you to see your download and upload speeds; the higher the number, the better the speed. If the issues are consistent, it may be worth contacting your internet service provider. This issue can occur for several reasons. These reasons include:

Low bandwidth connection

Other users on your network sharing the internet connection

Poor internet connection at the time of viewing the video. On occasions internet connections, can drop out or are overloaded due to high internet traffic. Speak with your ISP if you notice any ongoing issues.

Wireless internet connections can get interrupted resulting in playback issues (speak with your ISP if you notice any ongoing issues).

Why does the ad play but not the video itself?

Please ensure that you are connecting via an Australian internet connection and that you do not have any VPN or Proxy Services running. If other live streams and video content plays apart from one or more specific pieces of content, please get in touch with the details of the issue and our support team will look into this further.

If the issue occurs on all content and you are connecting from within Australia, please try connecting to a different network to check if this issue is specific to your connection. If this is the case, please let us know and our trusty support team will work with you and your internet service provider to troubleshoot further.

Why can't I get any of the videos to play?

The 7plus app requires an Australian Internet Connection to view our library of shows. If you reside within Australia and are still experiencing issues, try connecting to a different network to test if this resolves your issue. If this is the case, please let us know and our friendly support team will work with you and your internet service provider to troubleshoot further.

I am having issues. Who can help?

For all broadcast enquiries please contact our national switchboard on 02 8777 7777.

For all 7plus enquiries please reach out to our customer support team here.

How do I set up my Chromecast?

Step 1 - Plug in your Chromecast device

Plug Chromecast into your TV, then connect the USB power cable to your Chromecast. Then either plug the other end of the USB power cable into an open USB port on your TV OR into the included power adapter which you will then plug into a power outlet. Note: Only use the provided AC adapter.

Step 2 - Connect your Chromecast device

Double check that the Chromecast and the mobile device / tablet you are using to set up Chromecast with are both on the same Wi-Fi network.

Step 3 - Start casting

Open the 7plus app

Tap on the Chromecast symbol in the top right (when it is activated it should look like this )

Choose your device to which you want to cast to

Select what you want to watch

Press play

Cast away

Using AirPlay

You can access 7plus on 4th Generation Apple TV devices by downloading the 7plus app from the Apple TV App Store.

Make sure that the device you are AirPlaying from is on the same network as your Apple TV

Tap on the cast symbol in the top right (when it is activated it should look like this )

From the list of available devices, select "AirPlay and Bluetooth" followed by the Apple TV device you wish to AirPlay to.

If an AirPlay passcode appears on your TV screen, enter this password on your iOS device.

To stop streaming, tap the cast icon on your 7plus app and then tap on your Phone, iPad or iPod Touch from the list.

2. Screen Mirroring

Make sure that you're close to your Apple TV and connected to the same WiFi network

On your iOS device, swipe up from the bottom of your screen to open Control Center.

In Control Center, tap Screen Mirroring, then select your Apple TV device from the list. Don't see your Apple TV or AirPlay-enabled device? Try connecting your iOS device to the same Wi-Fi network as the device you want to AirPlay to.

If an AirPlay passcode
appears on your TV screen, enter the passcode on your iOS device.

To stop mirroring your iOS device, scroll up to open the Control Center and tap Screen Mirroring.

Tap your iOS device from the list.

Mirroring on Android devices

Casting your Android screen with 7plus is available on devices running Android 5.0 or higher. Some devices have been optimized for screen casting so your experience may vary.

Turn off "Power Saving Mode" on your Android device. Power Saving Mode can limit the processing power of your device which might affect the performance of the Cast Screen feature.

The "Microphone" permission in the Google Play Services app needs to be turned on to successfully use the 'Cast Screen/Audio' feature with Chromecast. If you don't have this permission turned on, the Cast Screen session will immediately disconnect after trying to connect. To turn on microphone permissions:

On your Android device, tap Settings.

Scroll down and tap Apps > Google Play Services > Permissions.

Look for "Microphone" and slide the slider On.

Download the Google Home app

Connect your Android device to the same Wi-Fi network as your Chromecast or TV with Chromecast built-in.

Open the Google Home app.

In the top left corner of the app's Home screen, tap menu > Cast Screen / audio

Select your Chromecast or TV with Chromecast built-in.

To turn off Screen Mirroring

From the Google Home app

Open the Google Home app.

Tap Cast Screen / audio > Disconnect.

From the notification drawer

Pull down the notification drop down drawer on your Android device.

Tap Disconnect on the notification bar.

Why does 7plus need my location?

7plus needs your location so we can provide you with the right shows for your region. If you have not provided your location, you can change this at any time.

7plus now relies on requesting your location to determine which localised broadcast of 7, 7TWO, 7mate and 7flix you need to give you faster access to streams on your device. You will now receive the same broadcast schedule and content on your device as seen on your television.

7plus will occasionally send you emails highlighting new shows, competitions, offers and product updates. You will always be able to unsubscribe from these emails. For further information, please see our privacy statement here

How do I suggest a new feature for 7plus?

Our team behind the scenes love receiving your feedback and we have many exciting features coming soon! If you have any suggestions to improve 7plus, please submit your feedback here.

Alternatively if you are based in the Sydney CBD, we occasionally invite 7plus Viewers in for a one-on-one chat to help us understand how and where you watch TV, listen to any concerns or ideas, test out some new designs and keep us humble. These typically last for an hour and you’ll be rewarded with a $50 gift card for your time.

We currently have openings for October, November and December 2019. If you are able to travel to the Sydney CBD and would like to take part then register here, and we’ll send you an invite with more details and dates as these sessions come up. If you have any questions about this you can email us.