Lucent readies hands-free cell-phone kitNews & Analysis 1/3/2000 Post a commentLucent Technologies' Microelectronics Group will announce its entry into the market for hands-free cell-phone car kits at this week's Consumer Electronics Show. Based on an echo-canceling DSP, the car kit eliminates the need for drivers to look at a cell phone and manually dial while driving.

Digital broadcast radio tunes in at CESNews & Analysis 1/3/2000 Post a commentBehind the scenes at this week's Consumer Electronics Show, chip and system makers will be discussing partnerships, displaying prototypes and talking about standards for what could be the next wave of digital consumer technology: digital broadcast radio. The products are still months away from the market, but key regulatory, business and technical decisions will be hotly debated at CES this week.

The Honor of Your Presence is RequestedNews & Analysis 1/1/2000 Post a commentSo much time and effort goes into the design of an attendance policy, but the policy itself is just a piece of paper. Here's how to implement an attendance management system that successfully promotes order, fairness and productivity within your center.

Netdialog's Netdialog Release 2.5News & Analysis 1/1/2000 Post a commentnetDialog's (San Mateo, CA) netDialog Release 2.5 is software that lets customers consult an on-line knowledge base and enables them to reach live agents from your Web site. Agents view information about customers from a Web browser, as shown here, and they can also see when specific customers visit your site.

New Terms For The New YearNews & Analysis 1/1/2000 Post a commentWelcome to the year 2000. Much has changed since the late 1980s, when this magazine first came into existence under the name Inbound/Outbound . But there's little reason to be nostalgic. Call centers are better-equipped than ever to assist large numbers of people over the phone, and they are becoming more adept at helping on-line customers, too.

Applying American Know-How in Site SelectionNews & Analysis 1/1/2000 Post a commentIn a boom economy, the best way to cope with US call center growth is to apply good old American
know-how. Here Call Center Magazine's Brendan Read gives ways to take advantage of the
opportunities that regions throughout the US offer for call centers.

Applying American Know-How in Site SelectionNews & Analysis 1/1/2000 Post a commentIn a boom economy, the best way to cope with US call center growth is to apply good old American
know-how. Here Call Center Magazine's Brendan Read gives ways to take advantage of the
opportunities that regions throughout the US offer for call centers.

The Honor of Your Presence is RequestedNews & Analysis 1/1/2000 Post a commentSo much time and effort goes into the design of an attendance policy, but the policy itself is just a piece of paper. Here's how to implement an attendance management system that successfully promotes order, fairness and productivity within your center.

New Terms For The New YearNews & Analysis 1/1/2000 Post a commentWelcome to the year 2000. Much has changed since the late 1980s, when this magazine first came into existence under the name Inbound/Outbound . But there's little reason to be nostalgic. Call centers are better-equipped than ever to assist large numbers of people over the phone, and they are becoming more adept at helping on-line customers, too.

Netdialog's Netdialog Release 2.5News & Analysis 1/1/2000 Post a commentnetDialog's (San Mateo, CA) netDialog Release 2.5 is software that lets customers consult an on-line knowledge base and enables them to reach live agents from your Web site. Agents view information about customers from a Web browser, as shown here, and they can also see when specific customers visit your site.

Soft-Switching and Public Network IntegrationNews & Analysis 1/1/2000 Post a commentIP to the left of them, legacy to the right, todays carriers are looking for ways to bring competitive services to market quickly and inexpensively in a hybrid network environment. Heres a look at a new kind of switch that could help navigate the divide.