FAQs

I PLACED AN ORDER. WHEN WILL MY PACKAGE ARRIVE?

Once payment is completed we will get your item ready to be shipped. The standard processing time for orders is estmated to complete within 3-5 business days. After orders are processed, delivery time within Singapore via SingPost is estimated to arrive within 2-4 Business days for Registered/Smartpac Tracking Mail and 2-6 Business days Via Normail Mail, and 10-27 business days internationally.Please keep in mind that during holidays, Festives Season or limited edition launches, this time may vary.We will notify you when it has been sent. Thank you for your patience.

WHAT METHOD IS USED FOR SHIPPING?

All packages are shipped via Singpost.

Within Singapore: Normail Mail, AM Mail or Smartpac with tracking. Self collection is available with appointment at Punggo Drive.

HOW CAN I GET IN TOUCH WITH YOUR CUSTOMER SERVICE TEAM?

I EMAILED YOUR CUSTOMER SERVICE TEAM. WHEN SHOULD I EXPECT A RESPONSE?

We aim to respond to all E-mails within 48 hours. Please note that this time frame may be extended during holidays, High Orders, Festives Season or limited edition launches.

DO YOU OFFER RETURNS?

No. All sales are final. Please note, Fairyglowsg reserves the right to refuse all returns.

In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing product within 14 days of receipt of package. Customer must include photos of the issue including the packing slip.

We regret that we are unable to cover return shipping costs or refund the original shipping and duties charges unless the return was due to our error.

Products must be returned in new and in original packaging. If your product arrived either damaged or defective, please contact us right away.

If you would like to return an order:

Contact us at sales@fairyglowsg.com to receive return instructions and address

Ship us the returned item(s) with the original packaging, including any associated free products or gifts along with the returned order.

Once we have received your package, your refund will be issued in the original payment method within 7 business days. Refunds are made to the original form of payment (e.g., credit card, PayPal, Bank Transfer, Paynow or DBS Paylah). Unfortunately, we are unable to refund any applicable duties and taxes from international orders.

We are unable to offer exchanges.

I AM AN INTERNATIONAL CUSTOMER (OUTSIDE SINGAPORE.) DO I HAVE TO PAY CUSTOMS AND TAXES?

All packages are shipped via Singpost. Items shipped outside Singapore may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Fairyglowsg.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from Singpost to the local carrier in your country or air and ground transportation strikes or delays once the package has exited Singapore.

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

I HAVE NOT RECEIVED MY ORDER CONFIRMATION, WHAT SHOULD I DO?

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at sales@fairyglowsg.com with your inquiry.

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

No, but by setting up an account, you become a Fairyglowsg member and have access to order and shipping information. You will also be added to our email list for exclusive updates in the future.

DO YOU EVER DO GIVEAWAYS?

Yes, we run official giveaways on Our Facebook: Fairyglowsg (Authentic Health and Beauty Products Singapore) and on our Official Instagram @fairyglowsg

CAN I CHANGE MY ORDER ONCE I'VE PLACED IT?

No, once you place an order it is final.

For Singapore Delivery Information:

We also have an Ordinary Normal Mail by SingPost for Low orders and Non Fragile Items. We are not liable for any Loss or damage item caused by SingPost therefore we highly recommend to select a shipment that comes with tracking information or reference number.