I think they'll be able to bounce back provided they don't sink extremely low before that. I'm not sure, but I think this is the first major failure that RIM has had in years. If they fix the management issues, I'm sure they'll be able to bounce back.

Seriously? Have you been under a rock for the past few years?
Anybody else recall several outages around the world that caused people to rethink their personal mobile device strategy? I remember, and so do a lot of other people.BlackBerry issues statement over downed services | ZDNet