ATCEMS conducts phone surveys of all patients or their family members for whom the department has a valid phone number. The survey is performed within 72 hours of department contact with the patient. This table contains data describing patient satisfaction with ATCEMS services in response to a question posed in the survey.

Data contained in this table comes from several sources:
• 911 Call Count and Grade of Service are obtained from the ECaTS reporting system provided by the Capital Area Council of Governments (CAPCOG).
• Call Processing Interval is calculated using data from the department Computer-Aided Dispatch (CAD) data warehouse.
• MPDS Compliance is calculated by the Advanced Quality Assurance (AQUA) system used by Communications Center personnel to assess center performance.
• Performance targets are determined by ATCEMS management.

This table contains data on maintenance of the department response fleet – ambulances, command trucks, and utility vehicles. It includes the number of vehicles due for preventative maintenance each month, and the percentage that are serviced. The data is broken out by the three vehicle types in addition to describing overall performance.

When no units are due for service in a month, the "Percent Serviced" column will show a null (blank) value for that month.

Data contained in this table comes from several sources:
• 911 Call Count and Grade of Service are obtained from the ECaTS reporting system provided by the Capital Area Council of Governments (CAPCOG).
• Call Processing Interval is calculated using data from the department Computer-Aided Dispatch (CAD) data warehouse.
• MPDS Compliance is calculated by the Advanced Quality Assurance (AQUA) system used by Communications Center personnel to assess center performance.
• Performance targets are determined by ATCEMS management.