[Official] Questions for the MSI Rep! #2

@msi rep - I have a gt72s 6qe. I was told the same as most of the others that it was going to be upgradable. However, even though I registered it in Nov 2015 when I bought it, I never received the trade in program email that most of the other folks got.

Is this still a thing? Can I still do the uprade or trade in? I'd much rather go that route than get a completely new box...

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It is upgradable, no worries. MSI 1060 works, Clevo 1070 (the one eurocom is offering, not the one req. extra power) also works.

Trade in was also offered in Europe but was not interesting.
This is a scandal anyway that MSI didn't communicate and reached out to customers BY THEMSELVES ! As usual we had to do the job and request clarifications and compensation (whichs so far DID NOT JUSTIFY why we were lied to).

Reason i am asking is due to the system i have didn't get the CPU Microcode update for the Skylake/Kabylake Hyperthreading issue, so it would be nice to know if this issue will get a patch via a bios update?

Reason i am asking is due to the system i have didn't get the CPU Microcode update for the Skylake/Kabylake Hyperthreading issue, so it would be nice to know if this issue will get a patch via a bios update?

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Let's all approach MSI with this issue so they can release a BIOS update. It's very likely that there won't be other fixes included with this special release.

Let's all approach MSI with this issue so they can release a BIOS update. It's very likely that there won't be other fixes included with this special release.

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I have sent in a support ticket however it will be more then likely head banging the wall like it was with the hyperthreading microcode update where they claim the fixes are already in the 11D bios which is over a year old nearly. I do hope they do fix i as it will save me a laptop tear down and programming run after using ubu uefi editor.

Sent from my SHIELD Tablet K1 using Tapatalk

[EDIT]

I have had a reply however i don't think support knows of the issue as they are requesting pictures of the issue with my laptop, so updated the ticket with all the information that Intel has supplied on the matter hopefully that helps. Also a side note as well to the Errata: SKZ7/SKW144/SKL150/SKX150/SKZ7/KBL095/KBW095 Hyperthreading bug which seem to have been skipped for the GT72/GT80 systems which are the ones that are effected by this.

Will update when i have another reply.

[EDIT2]

MSI have now replied correctly, with the following

Code:

Thanks for your feedback.We’re aware of this Intel ME vulnerability issue and it affects to the models which bundled with Intel 6th and 7th generation core processors.
The patch is directly added to our new products, and for the products currently on the market, we’re planning to release an update tool as a solution for our customer.
The estimated release time for the update tool would be on the first week of December.
Kindly be patient and thanks again for your understanding.
Best Regards,
MSI Notebook Technical Application Department

I have also asked if the CPU Microcode update for HyperThreading SL&KL CPU's will be applied for systems that didn't get it but was effected by it, so awaiting an update on that one too.

1. How easy is it to open the laptop to clean the fans? (Detailed reply appreciated. Namely the approximate number of screws, type of screws, and necessity to remove certain parts to access the interior)
2. Would doing so void the warranty?

1. How easy is it to open the laptop to clean the fans? (Detailed reply appreciated. Namely the approximate number of screws, type of screws, and necessity to remove certain parts to access the interior)
2. Would doing so void the warranty?

Thanks.

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Opening/changing thermal paste/cleaning does not void warranty provided you don't damage any internal components in the process.

Its pretty to open the case, I think its about 5 screws using a regular Philipps screw driver, should have no problems accessing the fans from there.

Make sure if you're using air to hold the fan blades in place as blowing air and making the blades spin at a high rate may damage the fan voltage regulators (if it has any). If using compressed air in a can make sure its up right and not tilted so the chemicals don't come out. If possible just remove the entire fan and clean it then put it back rather than cleaning while in the laptop.

1. How easy is it to open the laptop to clean the fans? (Detailed reply appreciated. Namely the approximate number of screws, type of screws, and necessity to remove certain parts to access the interior)
2. Would doing so void the warranty?

Thanks.

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1. Very easy, you don't need to open it up by using a vacuum or blower to get the job done.
2. Warranty will not void unless you break something.

I was performing a BIOS update in order to then flash the Intel ME fix (says on MSI's website to flash to latest BIOS first) and now my laptop will not boot. I do not get the MSI logo or anything. When I turn on the laptop the power light turns on red but the laptop never boots.

I tried unplugging laptop, removing laptop battery, and unplugging CMOS battery (at least what appeared to be the CMOS battery) and left it unplugged for 45 minutes. Still won't boot. Is there any way to force flash the BIOS to the system or am I screwed and will have to return my laptop to @Donald@HIDevolution and wait for them to RMA to MSI for a new MB?