CUSTOMER SERVICES

Returns & Refunds

*92% of products delivered, are never returned

All Returns

You can return any unwanted items back to us within 21 days of the parcel being delivered to you, (please note all swimwear must have the protective sticker intact. Earrings and underwear can’t be returned for health and hygiene reasons), provided:
- the items are unworn and unwashed
- if footwear, the items are in the original packaging/box, unworn and show no signs of wear
- the items have all tags attached
- you take good care to avoid the transfer of make-up

Don't forget to keep your postage receipt in case your return gets lost on its way back to us.
Once we have processed your return please allow up to 7 days for your refund to go back on to your original method of payment

Once we receive your returned items please allow up to 5 working days to process a refund, and up to 5 working days for exchanges.

Please note: Royal Mail returns labels are up to the weight of 5kg, and Collect+ labels are up to 10kg.

Also note: All returns labels will be sent out via post.

Buy Now, Return After Christmas

While we’re sure you’ll love what you ordered, we understand that sometimes items won’t fit, or you might have second thoughts, or your gift just might not be quite right. Not to worry! We have your back ;-)

All orders purchased online from Monday 2nd October 2017 can be returned up until Wednesday 31st January 2018.
Now go on and get busy shopping. And don’t forget to have a MERRY CHRISTMAS and a very happy new year!

Here at Get the Label we are continually working to strike deals with brands and suppliers to enable us to sell products to our customers at the lowest possible price. Whilst this ensures you get great savings and exceptional value for money, it does unfortunately mean we are unable to cover the cost of directly offering a free standard returns procedure.

However, if you choose to pay for your initial order using PayPal you can take advantage of their ‘Free Returns’ promotion currently available until 31st December 2017.

PayPal will allow you to claim a refund on the cost of returning a parcel up to the value of £15. Get The Label will still process an exchange with free delivery or provide a full refund as normal.