Shipping

MDdirect uses UPS. 2 business day FREE delivery guarantee when ordered by shipping cutoff time (1:30pm weekdays). MDdirect does not deliver outside the continental United States.

Shop with Confidence.

Order securely online or call 866-549-1335 for sales, service and support. Since 2003 MD-direct has provided fast, reliable delivery of home care and tube feeding products and accessories. MDdirect is a Google Trusted Store. Check our Google and Shopper Approved reviews below.

Shipping & Returns

Shipping fees and return policies.

-Two Business Day Shipping Guarantee! Order your item by noon local time weekdays and receive two business day* shipping nationwide (except Alaska and Hawaii) on our most popular items. Receive your two business day item on time or we'll give you a coupon for free shipping on your next order or a credit coupon for 10% off your next order. Items qualifying for two business day shipping guarantee must be ordered before Noon local time. If your two day item is late contact ac@mddirectonline.com to redeem your coupon.

Average shipping time is 1-2 business days nation wide. (subject to local warehouse availability) Order by noon local time for same day shipment. Orders arriving after that time will be shipped the next business day.

We use UPS for orders under $500. Cut off time is for express delivery is 11:00 A.M. pacific time. Extra fees apply for Saturday delivery and no delivery is available Sunday and on holidays. . Standard shipping is free until Feb. 28th 2018. Overseas orders may be shipped on a case by case basis. Actual shipping charges will apply on all foreign and overseas orders. Orders with shipping addresses in Alaska, Hawaii and Puerto Rico are shipped at the discretion of the seller. UPS or MDdirect may require signature for delivery. We reserve the right to refuse service.

Customer service guarantee: Defective, incorrect or damaged merchandise may be exchanged or returned free of any charges. Partially used product may not be returned for credit unless defective. Contact 866-549-1335 or ac@mddirectonline.com before sending back product. We will arrange pickup. Customer returns on unused product may be redeemed for a refund less UPS freight and pickup charges within 30 days of original purchase. All orders and pricing are subject to availability.

*Business days are normal working weekdays. UPS does not provide ground service on Saturday, Sunday or holidays.