HHGregg Complaint

hhGregg/New stove oven doesn't work - Samsung stove

Have Called Samsung numerous times. Talked to two different managers..Samsung says one thing and managers say another. Now trying to deal with cooperate. We have been dealing with this for 4 days so far. I just wanted someone to come out and check it because the manager said 9 out of 10 gas stove oven have to have some kind of adjustment because of the way they come from factory. They do not have repair people anymore it has to come from appliance brand person. Ours is Samsung. They are impossible and do not deviate from the script they are reading. No one has the ability to think for themselves. Customer service is a nightmare on both parts.