I have the same problem, Down button automatically activates and the entire list scrolls down. Apart from that even the left button also activates automatically.I have the same problem, Down button automatically activates and the entire list scrolls down. Apart from that even the left button also activates automatically.

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Hi,
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!

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If you set up Windows Media Player to autosync to the Clix, then, when you delete songs from the computer (including the wallpaper jpeg), the files also get deleted off the clix. Make sure you have Manual Sync enabled in Windows Media Player (or, more accurately, disable auto-sync).

My screen also froze in the music menu, but when I connected to the PC, it was recognised and I could get into the files. Try resetting it by sticking a paper clip in the reset hole if you've not done it already. Mine's working fine so far....

Wait, do not open it straight away! Here's what I did...last night on my clix 2 4gig...

Put your fingernail underneath the two volume buttons and pull TOWARDS the screen, as if you were going to prize the unit apart with your bare hands (Don't do that obviously.)

As you pull towards you, press down on the volume buttons in turn as much as possible. It's best to have the unit switched ON at the time just so that you can establish whether or not your efforts have any impact on your dead volume.

Do not overpull, it's more of a gentle pressure rather than anything else. After a while you should see that familiar speaker outline and the vol level indicators reappear.

You will be one cheery bunny and live happily ever after playing songs at volumes more suited to your ear drums :)

yes i river has got customer support in online
but i don t know how efficient it is
if you had brought it from india , you better contact the vndor and ask for its warranty support man
or else
give a try connect the i river to another computer with windows xp (i prefer)
and then install the software bundled up with your device and try to format the device via the software and then disconnect the device and power it on
it will work i think