We want your shopping experience to be enjoyable. We provide our customers as much detailed product information so they can make a good buying decision. Please call us to pre-authorize your return. No returns will be accepted without prior authorization.Shipping charges for returning (Non defective) merchandise are the customers responsibility and original shipping charges are non-refundable.We reserve the right to charge a 15% restocking fee on items incorrectly ordered or unwanted merchandise returned to us.Refurbished products with a 6 Month or 1 Year Warranty: Hardware and electronics are covered for 6 Months/1 Year. Rollers, pick-up pads and fuser assemblies are covered for the 1st 90 days. (Rollers, pick-up pads and fuser assemblies are considered "consumables")