Tools not Rules

People are smarter and more observant than always suits our needs so don't even try to hide things. Even if people don't guess the details they'll see enough to trigger the imagination and what they imagine is probably worse than the truth. Be transparent.

“If you think you can keep something quiet in your organization, you’re kidding yourself. What everybody is talking about is what’s not being said. Everybody knows already. The one associate or friend that you felt you could tell has probably told someone else whom they trusted…and so on. If you try to keep secrets, others lose respect for you because you show you don’t trust them.”

“Tell everybody everything. Forward every e-mail you get to all of your team...automatically. Don’t go off the record.”