Voice of the Customer Solutions

Increase customer loyalty and enhance your reputation with a Voice of the Customer (VoC) solution configured to your
specific enterprise needs. Key Survey’s robust feature set and engagement model ensure your VoC surveys are administered
at the right time and in the right place, producing the most valuable results.

Increase customer loyalty and enhance your reputation with a Voice of the Customer (VoC) solution configured to your
specific enterprise needs. Key Survey’s robust feature set and engagement model ensure your VoC surveys are administered
at the right time and in the right place, producing the most valuable results.

Key Survey’s Voice of the Customer solutions typically include:

Multichannel distribution (web, mobile, mobile-offline)

Automated alerts and escalations

Task management

Data workflow

API integration

Dynamic BI Dashboards with drill-down functionality

Why a Voice of the Customer program is so valuable?

The reason a comprehensive VoC solution is so valuable is because there truly is no other way to understand the complete
journey your customers experience. The various touch points, services, products and staff members they interact with
present different experiences – and rather than focus on just one of them, Key Survey lets you monitor all them within
the same application.

We practice what we preach

What you don’t get with other VoC solution providers is a team of experienced experts that will work with you every
step of the way. From mapping out your solution to its development and implementation, Key Survey is there to ensure
your VoC solution is a total success. And if any questions arise afterwards, Key Survey’s 24/5, 365 support staff is
there for you via phone, email and live chat to with help you need when you need it – because after all, your voice
matter most.