The location, the original decor and facilities! Super helpful staff. Perfect for luxury on a budget. The swimming pool for an early morning and evening swimming!

Okay

Sep. 2019

6.0

The property was dirty

Dirty pool area. They need to keep up with cleanliness

Mediocre

Aug. 2019

3.8

The fridge

No hot water and difficult to find. We spent more money in a taxi trying to find it than we did staying there. The pool was discusting.

Excellent

Aug. 2019

9.6

The hotel is unique & surprisingly beautiful. It has painted murals throughout that give it the feel of a historical archeology site. I loved this hotel.

Okay

Aug. 2019

5.8

The terrace

First of all it was very noisy because of a karaoke party every single night. I couldn't seelp so I was very tired, therefore I asked them to give me a different room as I really needed to be rested in order to dive. The staff lied to my face several times, telling me they don't have any other rooms or showing me rooms that were worse, with mold. In the end they gave me a better room, that also had wifi, as my previous room didn't. The sheets and the towels were stained, the air con was not working properly and the ceiling in the bathroom was leaking. Also the window in the bathroom was broken so you couldn't close it properly. The elevator was not working.

Good

Aug. 2019

6.7

Staff was great.

The air conditioning didn't work. The water was cold. The spa was closed. They didn't have working wifi.

Excellent

Jul. 2019

8.8

at the heart of the old Cancun town, many places to walk around. Hotel is modest but very clean.

Good

Jul. 2019

7.5

The murals and statues were wonderful. The pool was beautiful

No elevator. No deadbolt on my room inside. Every day I got fewer towels. Only one towel on the last 2 days They even took my bath mat and the floor was slippery.

Excellent

Jul. 2019

10.0

They held my suitcase while I traveled. I just tip the concierge/luggage handler and they let me leave it for a while. Much appreciated.

Good

Jul. 2019

7.1

It was ok. Close to the ADO bus station. Clean and nice pool area.

Looked out onto a wall a meter away. Was a bit bland and no WiFi in rooms. Convenient for the bus station but pleased we were only staying one night.

Mediocre

Jan. 2019

3.4

Roaches.pool not clean.

Didn't have my room at time.roaches,pool not clean. And the advertise as a resort.

Mediocre

Mar. 2016

2.5

Worse Hotel I have ever stayed in.

The Hotel had potential. Only if they could've just kept it clean. Smh!

There were apparently bed bugs in my friends room. The bugs ate through their shirt at night. I had mold in my first room and it smelled like that all around the hotel. Hotel is out dated and if only they could keep up the maintenance then the hotel would have a lot of potential. The night staff had horrible service. Treated us like they didn't care what was going on. my first room was a suite. Horrible. The AC didn't even work. My second room, which was a regular room, was a lot better than the suite but it was a little scary to sleep. The AC in that room was on blast. Almost reminded me of a freezer. Better than the last room but I almost froze to death. All around this hotel was pretty bad. I guess you get what you pay for but definitely worth the money to stay somewhere else.
Oh yea! Did I mention that there were bats in the hotel?!? Yes I said bats. Smh!

No reviews found. Try removing a filter, changing your search, or clear all to view reviews.

About

Overview

With a stay at Hotel Xbalamque and Spa, you'll be centrally located in Cancun, within a 5-minute drive of Market 28 and Plaza Las Americas. Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.

Search for Hotel Xbalamque and Spa discounts in Cancún with KAYAK. Search for the cheapest hotel deal for Hotel Xbalamque and Spa in Cancún. KAYAK searches hundreds of travel sites to help you find and book the hotel deal at Hotel Xbalamque and Spa that suits you best. C$ 46 per night (Latest starting price for this hotel) - Save up to 35%.