My end goal of creating this filter is so that I can use it for hipchat integration. Basically, I want a specific issue type from a Jira software project to send a hipchat notification if a newly created issue has been sitting there more than 5 minutes without a comment added.

In theory, should I be able to use this exact query below in the hipchat integration area of the project?

And will it only send the notification 1 time to the room, or does it send it over and over again since it is "more than 5 minutes"?

Should I change it to "created = -5m" to have it only send a message to the room only once for each issue when it hits that 5 minute mark?

I don't know how you're doing the hipchat integration, so I don't know if it will keep repeating the notification.

The query snippet I gave you will continue to report the issue whenever the query is run, so I suspect it will send it repeatedly (until there's a comment anyway).

If you want to fix it at a query level, then yes, you should time-box the query, but there is a problem with "= -5m" - the query would have to run exactly 5 minutes after creation to catch it.

Because I don't know how you're doing the integration, I can't really tell you how to fix it. If it's doing something like "run the query every 2 minutes", then you could say "createddate < -5m and createddate > -7m", but that might miss the odd one, so I'd go with createddate < -5m and createddate > -8m" and risk the occasional duplicate

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Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...