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Best Call Center Software Solutions with Our Virtual Call Center Software- It has everything you need to amaze your customers!

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Customers are lifeblood of your business and you should do everything possible to make it easy to do business with you. Our call center software delivers best-in-class software and solutions designed to transform customer experience and create a rewarding customer interactions while increasing call center productivity. Your team will work smarter and will perform better while your customers will get the answers they want quickly and reliably-every time.

Bridgei2p ensure our best call center software solutions are powerful for your team and amazing for your customers. You can automatically route, capture, integrate, manage, orchestrate, and repot on both inbound and outbound customer interactions regardless of the channel. Whether it’s a phone call, email, chat or social media interaction, you can manage all customer interactions through our single interface.

With integrated knowledge your agent will be more efficient, more helpful, more motivated and will always give the right answers to customers. Thus, with our call center software for virtual call centers, you’ll make your customers happier with less frustration, less waiting and less dissatisfaction whether you have a simple phone support helpdesk or a highly sophisticated multi-channel call center.

Our call center software for virtual call centers provides everything you need to amaze your customers anytime, anywhere and on any device. Improving customer loyalty is as simple as connecting deeply with them and distinguishing yourself from competition. Delight them with our leading edge call center software that delivers awesome agent productivity and a flexible call center management. Find out why we’re the most trusted software choice of over…………………..users.

We offer you the features you’ll love!

Here are the most useful and inspired features of the most versatile call center software for virtual call centers available today.

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Skill Based Routing-Our software is based on skill based routing, and automatic and fast call distribution, our software can ensure that customers are quickly routed to the best queue and right agent resource for timely resolution. That means efficient resolution, satisfied customers and more money saved.

Unmatched Performances-We’re one of the best and most respected VOIP call center outsourcing services and our software’s speed of delivering the call to an agent, or procedure such as leaving a recorded message, is the best and fastest in the industry.

Answering Machine Screening-You can reach more contacts with various automated messaging options for answering machine. You can automatically leave a custom voice message on answering machine and automatically route inbound return phone calls to same agents.

Time Zone & Do Not Call List-Auto-time zone adjustments allow call time frame and depending upon the area code of the number you’re dialing, to auto adjust the time frame.

Email Management- We provide one of the best call center software solutions. Our software can analyze email content and can route them to best agent. It can offer expansive view of previous mails and other vital channel interactions.

Auto-acknowledgement-Automated service processes for email channel, such as auto-suggestions, auto-replies, and auto-acknowledgements improve productivity. It has ability to recommend responses to agents and can send auto-responses.

Proactive Chat-Through its inbuilt intelligence capabilities that examine customer data, customer behavior, and web analytics, our call center software for virtual call centers will proactively offer for immediate connection with live person and will deliver right chat invitation to the right customer at the right time.

Contextual Engagement-As customers interact using company’s mobile app or website before initiating a call, a rich set of user data including login, a phone number, location or recent browsing history is captured and associated with call to enable quick and intelligent routing to the right agent.

Across Channels-Customers can easily switch between apps, communication modes and channels consistently without loss of content. A customer can dial an 800 number, bypass an alert and then engage in alive video session with an agent.

Visual IVR-Instead of using traditional voice based automated service, users can opt for IVR menus to be displayed on mobile or web apps, without listening to endless menus and struggling with voice recognition.

Selling on Twitter-Automatically identify all Twitter conversations regarding your services or products and push an offer in real-time.

Broad Data Sources- Our best call center software solutions ensure that all posts from wide range of sources including Facebook, Twitter, Blogs and YouTube. It also enables agents to effectively engage with fan page followers through Facebook, LinkedIn and Google+ fan pages.

Agent Assistance Tools- Our software provide suite of tools that boost efficiency of contact center agents. Pre-approved responses for frequently asked questions can be provided to agents and some business rules can trigger “next best actions” to guide responses.

Rules Engine-Rule engine can automatically tag posts based on priorities defined by you. Posts can then be easily routed to agent groups or agents based on things such as physical location or skillset.

Social Media Monitoring-Get real time overview of your customer activity on social media.

Other features

Social Early Warning

Social Customer Service

Social Media Management

Identify influencers

Leverage facebook

Social Media to Website

Analytics & Reporting

CRM Integration

Omnichannel Customer Feedback

Knowledge

Unified workspace

Customize automation rules

Train and evaluate agents

Consolidated customer data

Support Flexible Staffing

Dashboards and Reports

Visual Workflow

Make intelligent business decisions

Add notes and collaborate easily

All these great features are available in the cloud and on-premise

For more technical information, please contact us on how you can set up ………………… as cloud or self hosted call center software.

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About Company

Bridgei2p Solutions comes across as a VoIP solutions provider aiming at class leading VoIP technology to various industry segments(software companies, call centres, SMEs, export houses and others) thus helping them to save more than 60% on their International Long Distance call charges.