Don’t get stung

Customer journeys can twist and turn and it’s easy to lose track of key information. This is a big problem. Clarification can lead to investigation and an investigation can lead to sending ‘that’ letter. Make sure you send the right message at the right time on the right channel with Liberty Converse.

Digital automation is no longer an option

It’s time to thrive in the ‘next normal’. Automation of processes to avoid failure and drive better user and customer experiences is key.

Liberty Create is a new approach to developing great apps. It can help you build everything from small apps to fill process gaps impacting customer experience, through to claims handling and management systems in their own right.

Pick up the pace and collaborate with low-code

Create is quick and easy to learn and use and it’s a solution that adapts to your needs. Best of all it allows your business people who know how to deliver the best experience, to build apps themselves with IT supporting them and providing the security, control and governance needed.

Close the disconnects between your systems. Build new apps and deliver industry-leading CX that wins and keeps customers.

Working with Netcall, we set out strict targets and not only met but exceeded them within a month! We were so impressed by the pilot scheme that we decided to roll the system out to additional More Than contact centres.

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People choose their insurance company now based largely on peer reviews. How good is the cover, are they quick to pay out, is it good value, what is the experience like? So how do you make claims easy?

On
Demand

In this webinar we’re joined by John Rymer from Forrester, who discusses the lessons learnt from the Covid Crisis, the technology strategies for the recovery phase and how organisations should prepare for the ‘next normal’.