FAQ:

2. Q: Do I have to register or activate before I can enjoy the VIP service?

No need, as long as you purchase the specified models, you can enjoy the VIP service within the warranty policy.

3. Q: What’s the content of VIP service?

1 year extended warranty Extend the one year standard warranty for additional one year. The extended warranty is limited to the device only which excludes accessories such as battery, charger, data cable, earphone and cosmetic items.
3 months (90 days) accidental damage warranty If the screen (touch panel & LCD) of the device cracks by accident within three months as per proof of purchase, the user can get one-time free repair of the screen
3 months (90 days) replacement service If there’s warranty covered hardware defect on the device (excludes accessories such as battery, charger, data cable, earphone and cosmetic items.) within three months as per proof of purchase, the user can get one-time free replacement of the device.
Free postal repair service If there’s warranty covered hardware defect on the device during the warranty period, the user can apply pickup & delivery service to get the device repaired by the authorized service center, two-way logistic fee is free of charge to the user.
India customized software update thru OTA India customized software might be released periodically, the user can check by doing the followings: open Settings→Update→Check for updates. Once there’s new software package, you can choose to download and update it to your phone system thru OTA (Over the Air), we strongly recommend you to finish the process thru Wi-Fi connection.

4. Q: If I enjoyed the accidental damage warranty, my phone still has warranty?

Yes, enjoying the accidental damage warranty will not impact the original 24 months limited warranty and is in addition to that limited warranty.

5. Q: If I enjoyed the accidental damage warranty, can I still enjoy replacement service?

No, you can’t enjoy replacement service anymore, instead you can get free/paid repair service depend on the situation of the defect/damage.

6. Q: If the screen cracks (accidental screen damage warranty is valid) and the phone also have some other defect within three months from purchase date, how will the service center handle my phone?

The authorized service center will use the accidental damage warranty to repair the screen for free. If the other defect is covered by the limited warranty, then the repair is free of charge, otherwise you might be charged by the authorized service center for the repair.

7. Q: After enjoying the replacement service, the device still has extended warranty and accidental damage warranty?

The new handset will continue to enjoy the rest warranty period of the original handset. As long as the original handset’s accidental damage warranty is still valid, the new handset will continue to enjoy the rest period of the original handset’s accidental damage warranty.

8. Q: Can I use the free postal service when I use the accidental damage warranty?

Yes, you can. For details, you can consult our hotline for help.

9. Q: How can I know whether I can still enjoy the VIP service?

You can dial our hotline: 1800-209-6555(Toll-free) for assistance (9AM-9PM all 7days, except public holidays).