We try and ensure this page is updated as soon as possible with incidents as they happen. Live discussion of issues as they happen is usually available on IRC.

Our support number is 033 33 400 999, or you can email support@aa.net.uk or text 01344 400 999 to raise a support ticket. (If you believe there is a major issue, that affects multiple customers and that is not shown here, please start your text with MSO which will wake staff if necessary).

Please use our Ideas site if you have ideas or suggestions regarding our service.

Thursday evenings, from 10pm, are designated as a general maintenance window where we will perform non-service affecting updates.

IT looks like a few severs rebooted, so suggests a power problem. Trying to get some more information now.

IT would affect web and email hosted services as well as VOIP.

Update
30 May 2012 00:09:53

It has been confirmed that this was a problem with power. It is being worked on.

There are a few minor problems, like one of our spam checking servers is offline (the other servers should cope), one of our customer facing SMTP relays died (no longer in DNS so not customer affecting) and customised voicemail messages are not working on our VoIP service.

The accounts system web interface is down too (although the accounts system itself is fine).

These are not major problems, and we'll continue to work on them in the morning.

Update
30 May 2012 00:54:11

It looks like there are some ongoing connectivity problems with Palsant's transit feed. They are manifesting themselves as brief outages, but it doesn't look too serious.

We'll post details when we know more.

Update
30 May 2012 08:58:27

Power went off at 22:07:47 and was restored at 22:10:59

Engineers are on site this morning to resolve remaining issues with some servers.

Transit seems to be stable now.

Update
30 May 2012 09:55:53

Most services are working correctly - some issues with voicemail/announcement messages at present, but this is being worked on. One of the outgoing mail servers has not come back to life and will be worked on this morning so that the mail queue can be sent ASAP.

Update
30 May 2012 18:30:13

All services are working again now. The data centre have completed their investigations and have determined that the outage was caused by a faulty UPS component which failed during planned maintenance.
The power feed to the data centre is currently running without UPS backup and should be seen as at-risk in the event of a mains power outage. The data centre staff expect to have the UPS back in-line by 22:00 this evening.