Community

The "High Users" Helper Group

Many home owners can't wrap their head around the concept of energy efficiency because their house and energy bill are out of control. Many of us have the unenviable task of answering the phone when they call to vent. This intends to be a community of professionals who attempt to talk them down and then help them to discover the demon which drives their energy use over the edge.

About This Community

At our utility, I am the last resource when the cranky/desperate
home owner calls up to vent and complain and plead. Someone at your utility
wears a similar hat. Many questions are handled by the billing staff but the
exceptional cases always come to my desk. I have been wearing this hat (somewhat
uncomfortably) for eight years now. I would like to be better at this part of
my job and I think this group can help me get there. If this takes off and rolls,
it will probably help some of you, too and many desperate homeowners, as well. So, lets share our experiences (successes and otherwise), our tools and our tricks and see if we can get these homes to perform normally and get the energy bills back under control.