Nest Bedding vs Tuft And Needle

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Nest Bedding

Nest Bedding is a popular online and brick-and-mortar mattress retailer. They sell six different mattresses at competitive pricepoints. Most customers are able to find something that they love from heir exciting lines: The Alexander Signature Series®, The Alexander Signature Hybrid®, Love & Sleep Mattress®, Hybrid Latex, and Q3 Latex. From foam to hybrid to latex, Nest Bedding may have what your body has been waiting for.

Tuft And Needle

Tuft and Needle made a big splash in the mattress industry when it offered one of the lowest cost all-foam mattresses in a box directly to customers. As one of the earliest players in the mattress-in-a-box space, they've done a good job branding themselves as a low priced alternative. However, recently they have launched their new Mint® mattress that is higher end and promises to be more comfortable. Does it stack up?

Based on our aggregated reviews and our scoring method, we recommend Nest Bedding in this match up!

Nest Bedding's Owner Satisfaction

Having great customer satisfaction is essential to both mattress companies and mattress shoppers. Customers provide some of the better ratings to this brand than most others, which should give you a good foundation to finding out if they will work for your preferences. Keep looking below to learn how this mattress will work for you!

Nest Bedding's Supportiveness

Mattress support is the secret to waking up refreshed in the morning. You want a mattress that feels just as good in the morning as it does when you go to sleep at night. These mattresses do a very good job supporting the back while keeping things comfortable.

Edge SupportEdge support is very important for those that like to lie close to the side of the mattress or have mobility issues. These mattresses do a good job with edge support and don't contour too much on the edges.

Bowling Ball & Density TestsA popular test for reviewers, the bowling ball test provides a good indication of firmness while also showing evenness of support across the mattress. If a mattress isn't even in its support, some folks may experience back pain or other issues. Luckily, these mattresses have good ratings here and shouldn't have that as a problem.

Nest Bedding's Durability

It's a hard prospect finding products that last decades. Brands, by and large, hunt for short-term profits rather than building products that last. However, there are still good brands out there. These mattresses provide a very good element of durability to most sleepers. Most customers will find that they will last between 7 - 12 years, though some who are on the heavier side may experience them to falter a bit sooner.

Tuft And Needle's Owner Satisfaction

Some folks were completely satisfied with their new mattress, but others had issues with the feel. Despite those that are cozy, this means that these mattresses have lower than average customer satisfaction. Read on below for more information from customers if you are interested in buying.

Tuft And Needle's Supportiveness

In terms of lasting support, these mattresses have mixed reviews. Some reviewers are comfortable and feel supported throughout the night, but others didn't feel comfortable while they slept. If you are someone who is above average in weight or has wide shoulders or hips, these mattresses may not work 100% for your body.

Edge SupportEdge support is the amount of supportive resistance you get on the edge of the mattress and is important for anyone that likes to sit on the side of their bed. Some customers have found these mattresses to not be evenly supportive.

Tuft And Needle's Durability

All of us wants a mattress that really lasts, but some companies care more about profits than they do about quality. Luckily, these mattresses have good ratings when it comes to durability. Most will sleep comfortably for 5 to 7 years, but some who are heavy or use their mattress above average will find that their mattress is not as durable.

Browse Nest Bedding Customer Reviews

Best Night’s Sleep - Michele S.

King Alexander Series - Cam Z.

Purchased this bed a couple weeks ago and wanted to give it some time to make sure before I wrote a review. This Bed is Fantastic! I did so so so much research and reading of reviews on beds to make sure I picked the right one. I'm still trying to figure out what some of the two star reviews are talking about. I'm almost mad they made me so nervous about purchasing the bed. I purchased the King in medium firmness and it is so comfortable....to the point that I was late for work one day which never happens! Keep in mind, my last bed was an old spring one with a memory foam topper. I think what really sold me was the customer service. The people that I talked to on the live chat were super awesome. I spent 10 minutes talking to one guy about my body weight and trying to decide which level firmness I should go with. Another company I was leaning toward was more expensive and didn't have any Black Friday deals. This wasn't a problem but the way they told me was. They went on about how they are a true mattress company unlike these "phony" other ones and that's why they don't give deals.... and you had to pay 100 bucks for delivery. anyway the customer service was fantastic and in my opinion that wins out every time, especially when it comes to returning something. In conclusion, mattress is great, I'm hoping to be able to get their pillows some day.

Very comfortable bed but sleeps hot - Dan S.

I wrote a review before for the Alexander signature bed, but it did not get posted. It was either too long or nest bedding didn't like what I said. I ordered the bed in the king size and medium firmness. At first the medium felt very hard and I had to check the tag on the bed to confirm it was medium. After a few weeks the bed softens up very nicely. Overall the alexander signature is extremely supportive and provided great pressure relief. the main issue my wife and I had was the bed slept very hot. We purchased a foundation from nest that was breathable (we were using new tempurpedic flat foundations). We also purchased bamboo sheets, wool comforter and linen duvet cover and four different bed protectors (two waterproof and cooling and two non-waterproof and cotton). Using the organic cotton bed protector the bed was cool enough to sleep on on most days. Ultimately we returned the bed for the hybrid latex. The bed would be a 5 star product if it slept cooler.

Overall a good bed - Anne W.

I returned my signature hybrid bed for the signature series "medium" because the hybrid did not feel enough like memory foam for me. The new mattress feels much more like a memory foam bed but maybe not quite to the level I was hoping. The mattress does sleep bit warm but overall comfortable. Customer service has been great.

Great bed and really helps - Ahmed M.

Great bed and really helps with my back problems

Incredible support/ pressure relief - Dan S.

I purchased the signature series medium firmness in the king size. I had very high hopes for this bed. I purchased a $2k bed from Denver Mattress about 1.5 yrs ago and have suffered from back pain the entire time. The Alexander arrived from FedEX (dumped in my driveway. Not nest bedding fault, but a lazy fedex driver). When I opened the box there was minimal offgasing, which went away quickly. I originally put the Alexander on a solid tempurpedic foundation. The bed at first felt much firmer then a medium. So much so that my wife wanted me to send the bed back after one day. After about a week the bed softened up very nicely and is a true medium. After the bed broke in a bit it was with out a doubt the most comfortable bed I've every slept in. The only problem was, my wife and I were waking up every night extremely hot. We were both so hot that it was hard to sleep. We tried two different cooling waterproof bed protectors, and a regular pillow-top non-waterproof cotton protector and bamboo sheets. The cooling protectors made the bed sleep hotter. I then purchased an organic stretch knit cotton protector (non-waterproof), the nestbedding foundation (which is very breathable) and the bed did sleep cooler (although I spent hundreds of dollars at this point). By this time I had already ordered the latex hybrid bed from nest to replace the signature bed. Ultimately, I highly recommend the Alexander signature bed to anyone looking for amazing support and an amazing feeling bed. However, if you sleep very hot you might want to look at the hybrid or latex beds. Also, nest beding was very easy to work with on the replacement. They had me donate the Alexander signature bed. I was able to find a very deserving couple that was sleeping on a 30 yr old mattress that are beyond happy they received this bed. Customer service was excellent from Nestbedding. If the bed slept cooler it would be a 5 star review.

The best mattress I've ever - Christy C.

The best mattress I've ever purchased!!!

Super comfy mattress!!! - Charlie T.

Really liking this mattress, it's been great to sleep on. So much support and nice and thick. It definitely still smells like memory foam though even after having it for more than a month. I let it air out for a couple of days before using and can still smell it. This varies from mattress to mattress I'm sure but just be aware it can happen.

Alexander bed - William K.

Happy but at the moment having trouble with my shoulders hurting maybe needs to be softer. Contemplating ordering a king size if I can correct the shoulder ache

Love this bed... - Ronald M.

Bought this mattress because our $3500 Tempurpedic became senile and lost its memory after only eight years. This Alexander Signature series mattress has been great right out of the box. We have been sleeping on it now for about 6 weeks and NO complaints. We highly recommend this mattress & company. Fast , friendly, knowledgeable service.

Great bed - Laura F.

Extremely Comfortable - Andy S.

We have recently purchased the Alexander Signature series bed, and holy cow, I noticed a difference in sleep within the first week. I felt more rested, and it was sure comfy. It was really easy to take out of a box and move from the apartment building mail office to our apartment. The box ripped while we were carrying it, but it almost made it easier to grip the round mattress than the handles on the box. I would definitely recommend this mattress and nest bedding to whoever is talking about buying a new mattress. We also were able to try it out at an online mattress showroom we have in the Twin Cities called Sleep Sherpa. So if you are not from Minnesota, look up to see if there are any of those type stores by you!

Nest, Alexander series - Stephanie S.

Shipped quickly and neatly. Love the mattress, it needs a little time to mold into a custom fit the sleeper, and now after the adjustment period, I am finding more peaceful and restful sleeps. Love the financing tool as well! Super quick and easy.

Love the Alexander (soft) ! - Jason B.

This was our 2nd purchase from Nest for our guest bedroom. We love the Alexander soft and the service Nest also provides. Thank you!

No regrets with purchase - Brian H.

Excellent. Well built/designed and no damage/flaws. I really am happy with this purchase, sleeping has improved and this is extremely comfortable. Sleepopolis was a fantastic resource for study. I chose this over five others. Very difficult decision, but again, I have no regrets.

Love our new mattress - Michelle R.

Excellent customer service throughout the order process and all arrived as expected and on time. Bed is super comfy!

Favorite Memory Foam Matress - James s.

I’ll start by saying that I prefer a spring matress over memory foam but for a foam matress this is far and away my favorite I have slept on. Tried another brand and returned it as it was too firm for my preferences.

Signature Hybrid medium - Jon

So soft. A guy my size, 230 5'9'' sink right in. Great on wife's shoulders as a side sleeper. I myself prefer a bit more firm but highly recommend this mattress and Nest bedding for that matter. Great customer service and great communication.

Love it. A great nights - Meredith S.

Love it. A great nights sleep.

Great bed - Katie A.

We have had the signature medium for about a month, king size. When we first got it, it was really firm, I couldn’t even sleep on it. But, it has softened up a bit, but no much. I have to say that I have since gotten used to it, and I actually find it very comfortable. I am used to sleeping on a pillow top soft mattress, so the transition was difficult, but worth it in the end. I sleep more soundly, and my arms don’t fall asleep anymore. I am a side sleeper, and no more back and hip pain. I do however, wish it was just slightly softer. If you are looking for a softer matress and are stuck between the soft and medium, the medium to me is slightly on the firmer side. I am 5’7”, about 140 lbs. my husband is around 200, but he can sleep on anything. Overall great mattress.

Alexander King Soft - Rachel B.

I was hesitant to try buying a mattress online. I'm glad I did and I wish I hadn't waited so long. This mattress is not as soft as our last one but after sleeping on it a few nights, I realized that it is more supportive but still soft enough to snuggle into. Our previous mattress (from a retail store) in retrospect was too soft, didn't give enough support and was twice as expensive. This is a much better buy. My husband and I both love the new mattress. I'm glad I didn't go with the medium, it wouldn't have been plush enough for me. This feels more like a medium soft mattress. It was easy to set up. It's been over a month now and so far so great!

Firm Support on Par With Tempur-Pedic - Bob H.

I own a king Tempur-Pedic Contor firm, spent $USD 3300 several years ago and my wife and I really love it. The Nest Alexander firm king we purchased two months ago is absolutely fully comparable to it in terms of comfort and full body support at one third the price. Excellent value for the money, we cannot distingush any differences between the two mattresses.

Nest alexander signature medium - Karen R

We had a spring mattress prior, never had memory foam. When needed, and overdue for, a new mattress, spent much time looking at mattresses and reading reviews. We got our mattress from Nest almost 4 wks ago. I like a softer mattress then my husband so compromised with a medium of the alexander signature mattress. Husband noticed a little outgassing, but I didn't (i do use 2 pillows). I did not feel there was any breaking in time, mattress was comfortable right away. Both of us are comfortable with this mattress although not sure it helps with my husbands back pain. I have a problem with hot feet so i was interested in the cooling of the mattress. The bed warms up under your body torso but elsewhere is cool. That helps me because i can move my feet and it is cool anywhere they are. There is some collapse at bed edge but has not been a problem and I do sit on edge to put socks and shoes on. It is difficult making bed, may be because set in platform bed and diff to get sheets around corners and edge- too heavy to lift corners up.

Great value and workmanship - John B.

Was skeptical, but now a believer. Great night sleep.

Great customer service - Brad R.

Very comfortable mattress, but their customer service is what makes this company stand out. Excellent.

Great product, so comfy! - Kirk W.

I purchased the Alexandar signature series and I couldn't be happier with my purchase! One month in and it's as comfortable as ever! It's hard to want to get up in the morning...

More Than We Dreamed - Jefferson M.

I cannot find the words to express our satisfaction with The Alexander Signature Series Mattress. It is the best mattress we’ve ever owned. Period. Back problems gone. Pressure point pains gone. Stiff joins in the morning gone. A perfect night’s sleep every night since it arrived. We could not be more pleased!

The firm is REALLY FIRM - Zach J.Store Owner

I'm in the process of contancting the company to try to change my mattress for the medium firm because the signature firm is almost like sleeping on the ground imo. I've had it for a month and a half and I've tried jumping on it and tried to break it in but it feels really hard. I'd go for the medium at least. 3 stars for positive customer support up to this point and the ability to finance through affirm

Never seen anything delivered like this! - Mete B.Store Owner

My review is not about the mattress itself since I only had it for a day but about the way it's been delivered. I received a notification that my mattress will be delivered yesterday. I took the old mattress down and started waiting at home. It was getting late and I was wondering why it has not been delivered yet. I opened the door to check and found the box lying around by my rose bushes far from my door and one side of the was box open as if it has been thrown. They did not even knock on the door, apparently just throw it and left. Believe me, I get lots of deliveries and I've never seen anything like this. So frustrating. It made me question whether I bought my mattress from a wrong company.

Very happy - Michael L.

I am writing this review from my nest bedding mattress right now. My significant other and I are overjoyed with our decision.

The Alexander - Allen W.

This is our first memory foam mattress, to date happy with the quality. The mattress is firmer than I’m used to, but have been resting well. Maybe as it gets used it may loose some firmness but I would be okay with that. The delivery and set up went as planned no complaints.

Is the third time the charm?? - Kim Bangert

Night #1 on our new Nest bed.... Well, we've tried 3 beds so far and we may have a winner!!! Thank you Josh in the Denver Nest Store who helped me with deciding on a model. Joe Alexander- after 1 night on our Alexander Signature Soft King - my husband got up and said his back felt good and the bed was "pretty good". That is a high compliment after 3 months of rock hard "soft" beds. And after 2 failed mattresses. A suggestion: R & D should come out with a mattress for waterbed lovers. We had ours about 20-25 years and it wore out. I know I'm not the only person who loved their waterbed and is now looking for that cushiony feel but is struggling. I hope we found our new bed!!! Looking forward to night #2!!! Kim 😊👍🏼🙌🏼

Holy Grail Mattress - Stacey

I sincerely regret purchasing this mattress, because pretty much all I think about when I'm at work is getting back into bed. I recently decided that it was time for a new mattress and after inadequate research settled on a Purple. I know several people who claim, verbatim, that they are "obsessed" with their Purple, but it was entirely too firm for my liking. I realized that as a side sleeper I much prefer a softer mattress. When the recycling company came to pick the Purple up when I returned it, they told me a lot of people return them. I purchased the Nest Alexander Signature Series in soft, and I AM obsessed. It's squishy without compromising support, you sink into it but not so much that you get stuck. I do still think it has a memory foam feel to it even with the quilting, but it's not as pronounced or slow to react as many memory foams. If you're a side sleeper who loves feeling like you're sleeping on a cloud, I highly recommend the Nest Alexander Signature Series mattress in the soft comfort level.

Alexander Signature Medium - Moira H.

I love this bed! It's the best bed I have ever owned. The only bed I have ever slept on that felt better was in a fancy hotel and even though I looked under the sheets and googled the bed, it was not available for retail. I slept on my friend's bed that is the same as this, and bought mine based on that. I'm so glad I did!

BYE BYE PURPLE MATTRESS HELLO NEST BEDDING! - Maxim L.

I just got my Alexander Signature Soft Mattress and I LOVE IT!!! I've never had such an amazing mattress. When I lay on the mattress, it hugs me in all the right places and gives me support where I need it. I feel like they actually made me a custom nest for my body! I had the Purple Mattress before, and after Nest Bedding, I realize how uncomfortable the Purple Mattress was. Purple sells you a slab of rubber with holes in it and markets it as a bed. Nest sells you the Rolls Royce of mattresses with the finest materials at an affordable price. Don't fall for Purple's creative marketing. if you're looking to buy a bed, buy a real bed from Nest. If you're looking to buy a science experiment, buy a mattress from Purple. Even better, Nest customer service is AMAZING. I called in and spoke to Amber because I had some concerns with being a little warm at night, probably because of the mattress protector I was using (which I purchased from Purple) and she sent me the Nest Cooling Mattress Protector (which I'm very excited to try) FOR FREE!! You can't beat a company that cares about the products they make, and the customers that buy it. Beds are different for everybody, some people like Purple but I definitely prefer Nest Bedding. If you're looking for a Mattress give Nest a try, you'll fall in love! (and deep soothing slumber) Thank you Amber for making my sleep experience awesome! Very excited to try the cooling mattress protector!

Pretty smooth - Robert C.

Pretty smooth

The company lived up to their promise - Mike P.Store Owner

Bought the Medium mattress but it was too soft. Sent an email to the company to ask about upgrading to the firm mattress as we were within thne100 day time frame. Received a reply from the president of Nest almost immediately confirming that the new mattress would be shipped as soon as it was manufactured. It is perfect and Nest has a lifetime customer

Great for side sleepers who prefer soft mattresses - Richard J.

I had tried a Casper mattress and found it too hard, as I am a side sleeper. The purchase and shipping with Nest was easy. For the first night, I found the Alexander soft mattress to be too soft, but it took about two weeks for either the foam to firm up, or for my body to get used to it. I am now really liking the softness of the mattress, as it is plush on top and more gradiented below, while some other mattresses have a top plush layer, but you only sink until you hit a harder layer below. There was no odor with this mattress, the quilting on top is lovely and is nice enough without a mattress pad, and my dog absolutely adores the bed.

Great bed and even better company - Dennis R.

I tried 3 different beds to help my side sleep aches and pains and the nest alexander signature was the best for me. Company were great to work with.

So happy we switched. - Allison L.

We've never slept on memory foam before, so this purchase was a huge decision for us. We were coming from a 13 year old Sleep Number that couldn't be salvaged any longer. It took some getting used to for the first month, but I'm so glad we switched. No more morning back pain! Still adjusting to how it feels as a side sleeper and still healing from the joint pain the other mattress caused, but every day is better. Thank you Nest!!! I hope to buy another for our guest room one day.

Browse Tuft And Needle Customer Reviews

Not for us.

I own and have used this mattress 1yr now. After numerous toppers I gave up and it is now in the guest room. I think it is made of a good foam but not for people that are not shaped like a log (hips and shoulders of equal width). My husband hated it and he likes firm mattresses. I have wide hips and an Apple shape. Felt like the mattress was fighting my bottom weight giving me the feeling of sleeping downhill (head down). The pressure on shoulders and hip became to much. After 4 different toppers that with or without covers would not stay in place I gave up.I believe that this one size fits most mattress definitely does not work for heavier and disproportionately shaped persons. Maybe a mattress model with the same base but 2 additional inches of cushioning would work.

Will buy this mattress again!

WOW. WOW. WOW! Love this mattress. We've had it for just about two months.

I read about it on Consumer Reports - it was their highest rated foam mattress, so I decided to take the plunge and buy it without "testing" it at a local mattress store.

I'm glad I did. We had our previous traditional mattress for twelve years - it was a great mattress (and twelve years ago, still cost $500 more than I paid for this Tuft & Needle mattress). It was a great mattress, so it would have been easy to be disappointed with our new mattress.

But, thankfully, that has not been the case. I weigh about 250, and my wife weighs half that much; nevertheless, we're both happy with this new mattress. Highly recommend it.

Fantastic bed...don't waste your money on those expensive beds they are a waste of money.

We've had this mattress for over a year now and it hasn't broken in like our last mattress. No need to flip or rotate. We originally bought this for our soon coming tiny house but it works just as good in our foundation home too. Like the day we bought it. I will buy one of these again and highly recommend these to all of my friends and family.

OMG

I love this foam mattress, and will not try other products any more!!!

Since I'm from Japan, and used to love to sleep on a Japanese traditional futon mattress, my husband and I decided to purchase this mattress. We previously bought a shiki-futon mattress from other company, and found it got thinner after using 1 month or so. So, we were worried if this foam mattress is the same as the previous useless mattress.

So far we have been using this mattress about for one month, but it has not got thinner at all. It's very comfortable that we sleep very well every night! My husband who used to snore loudly every day stopped making noise since we started sleeping on the mattress. I highly recommend this item to everyone!!!

Meh.

I've officially given this mattress 6 months to win me over, and I have to say that I feel duped by all of the glowing reviews I've read.I first entertained the idea of ordering this mattress because after buying the highest rated mattress from a leading consumer-driven magazine, and hating it because it was too firm, I was left with mere days to find a replacement, or face sleeping on the sofa indefinitely. So, because I'm pretty Amazon loyal, and after reading many reviews, and seeing that I could have the mattress delivered within 48 hours, I pulled the trigger and bought it. The first few night were unbearable -- firm, strong chemical odor, and overall much worse than the previous mattress I had just sent back. So, I invested a few hundred more dollars on a mattress topper, which had made absolutely no difference. After a few months, it started to sink in the places where we sleep, leaving sad people-shaped spots, so we flipped it over. I resent that I had to flip over a mattress that I've only owned a few months. (I should also note that flipping the mattress over has not made it any more comfortable.)Overall, I'm underwhelmed by the quality of this mattress.

Two very happy customers...

So my wife and I have been searching for a new bed and after two months of reading every review out there and going into the traditional stores we found an article about Tuft & Needle. I think it was NBC or ABC, I am honestly not quite sure but after reading that and then going to their website and then reading I think every review on Amazon we took the plunge and bought the California King size. And after a week of sleeping on the beds I couldn't be any happier than I am. The first day I slept in it I passed out so hard my wife had trouble waking me up and pretty much every day since then. It is honestly not too soft and not too firm.. I does lean more towards the firm side but that is ok and makes it perfect. On top of that when I get in and out of bed it doesn't seem to bother my wife as much as before when we had a traditional mattress. I highly recommend this bed and both my wife and I are extremely happy customers.

They just earned a customer for life.

Absolutely the best mattress I have ever used. It doesn't make me hot, doesn't make me cold...I'm just comfortable all the time. Customer service stands by their guarantee.

Perfect for a big guy who needs the right support without feeling the trapped heat.

I was recommended by a friend and Reddit to check out Tuft & Needle mattress when i was looking to upgrade. The webchat with the agent at Tuft and needle answered all the questions i had in regards to my concerns about the weight limit and the cooling factor.

I am a heavy set tall guy that loves sleeping in the cold, and this mattress did not disappoint. I rarely feel warm when I am using it, and that to me was important for me to get a good night sleep.

I bought the Saferest protector based of the recommendation of the Tuft & Needle rep, but sadly could not use it after about two weeks. it got too hot for me. and since I cant return it, its money down the drain.

Overall it was a very solid purchase. just watch out for which protector you buy as it can change the mattress itself.

and would end up sleeping on floor because it was more comfortable. As a practicing chiropractor I know the benefits ...

I weight 220 lb and have been through 3 mattress in past 5 years nothing seemed to hold up or give correct support. Prior to getting this mattress I would wake up every night do to some back pain, and would end up sleeping on floor because it was more comfortable. As a practicing chiropractor I know the benefits of a good supportive night sleep has. This mattress in absolute the best mattress I've ever slept on.

Very Firm

I have to give this a mixed review which I will explain here. First off, the packaging was great, very compact and fun to watch it expand once fully unwrapped. It is mostly as described, very firm and feels like it will give you just enough play to be soft. However, my sleeping experience with it was not ideal, it stayed a bit too firm for my liking. I decided to return it which Amazon was amazing about so that is why I gave it 4 stars instead of 3. Please keep in mind this is a very firm sleeping mattress, I have multiple gel pads and mattress toppers at this point to try and make it sleep-able.

Best purchase I've made in a while.

Plainly put, this is the most comfortable mattress I've ever slept on. I've only ever owned spring mattresses, but this time around I decided I didn't want springs poking my back. I was also on a budget, so when someone sent me a link for a similar mattress, I dug deeper and came across Tuft & Needle. I was immediately sold on the ethos of the company -- the good quality affordable mattress, the cutting out of the unnecessary middle man (who really wants to deal with salespeople anyway?), the fact that T&N donates any mattresses that get returned, etc. Upon receiving my mattress, I was then sold on the full package. I love my T&N. It is the perfect mixture of firm (the bottom layer) and soft (the top layer). I found my mattress comfortable from night one, but after breaking it in for four or five nights, it was even better. I can't imagine wanting it any softer and I'm not even big on firm mattresses. It supports and envelopes at the same time, conforming to your body for the ultimate support. For anyone who receives their T&N and feels it is too firm -- give it a few days. You might love it after it breaks in. If not, know that it will go to someone in need. How awesome is that?!

Tuft and Awesome...

My wife and I were looking for a new mattress and decided to look at online reviews. This was highly rated and we loved the return through charity aspect. We ended up ordering through Amazon to get it a few days quicker and have it arrive on a weekend. I built our slat bed frame from scratch. The mattress had 5-6 hrs to inflate before we slept on it. The first night I thought it might be just me sheer exhaustion from working on the bed. The second night I thought it might just be true. The third night I was sold. This is the best mattress that I have ever slept on in my 34 years on earth. I wake up rested and ready to blast through the day. I wake up without joint pain (ie shoulder, hip, lower back). If you are on the fence about this mattress, I challenge you to give it a try for a week.

Best night sleep in a long time.

I LOVE it!! After researching mattresses for a year or so I finally decided on Tuft and Needle's full size 10". Slept on this last night and had,the best sleep I've had in years. Not as hard as I thought it would be due to the reviews. I'd give it a 7/10; just enough softness with the support your body needs. Because I was nervous it might be too hard I bought a mattress topper/pad from Eluxury which added another layer of heaven. Thank you Tuft and Needle! Wonderful product I'm happy to put my stamp of approval on! Cheers!!

i think i mostly like it cause it doesnt take up so much room

decent bed, but i wouldn't run around shouting about it or anything. i think i mostly like it cause it doesnt take up so much room, and I can move it around fairly easy. i originally bought it thinking it might help with my back/neck, but it didn't really help like i expected. still a decent bed though.

Amazon Return Policy Is a Mess

After extensive reading online we decided to go with Tuft & Needle because it seemed to be the firmest of the online mattresses. I think they must have changed the density of the mattress because it is NOT at all firm. We are very disappointed.

Most importantly though: returning through Amazon is a horrible, horrible experience. We read about Tuft & Needle's amazing return policy where you can get a full refund and donate it, which sounded great. When we went to return through Amazon we realized that they only do UPS pickups. UPS will not give us a window (except 9am to 7pm) as to when they will pick it up. My husband and I both work and I am very confused as to how this is going to work considering we cannot stay at home all day waiting for UPS to come. It is not at all clear how I should have the mattress ready for pickup. I just spoke to Amazon and they said I should have it by the front door. Considering it is on our 4th floor now (possible to carry up with two people when in box, impossible to carry down as one person without box) I don't know what the UPS man is going to do. They said if we miss three days of pickups then we will have to drop off at UPS location.

Buy through Tuft & Needle and not Amazon because of the Return policy.

On the Fence - VERY Marshmallowy

On the fence on this one.

I've had this for about 2 weeks now and I gotta say, Hip pain disappeared within a few days. However, neck, shoulder and upper back pain developed.

Comfort and usability of the mattress greatly depends what you are going to be using it for. If you are ONLY sleeping, it should be ok.If you plan on doing ANYTHING else, eg. Eating, sitting, watching tv, reading a book, meditating, I would not recommend it. You end up sinking in and lower back pain begins quite quickly to compensate. If you are sitting on the edge (including back near headboard) you will sink below the headboard. As far as sex ... probably better to get a spring mattress, this one has waaay too much give. Remember that you'll have two people (or more) with hands, knees etc in single points sinking in to the marshmallow like mattress. If sitting crosslegged in the middle is a core workout, sex is out of the question.Sleeping, yeah, it's fine. Anything else, look for a spring mattress.I'm 5'9" 210-220

Buyer beware

I wanted to love this mattress. I read all of the reviews, liked the concept of the company, and tried to give this a full try but this is truly the worst product I have purchased. I have not had a good night of sleep on this thing. I planned to return prior to the 100 day trial but then when I went to return I saw that since I had purchased on Amazon I only had 30 days to return which I had exceeded. My back and hips have been horribly tight since I purchased this and my wife has had much the same issues. At this point we will probably just eat the $600 and get something that does not hurt us

Just buy it!

We've had this mattress for a little over 3 months now and I feel like I can finally share my final thoughts on it. I LOVE IT. I did weeks of research before making the decision to purchase this one. The other mattress we considered was the Casper, but after testing one out that was in our local West Elm store, we decided that it sunk way too much and probably wouldn't be supportive enough. I wanted a soft mattress and my husband wanted something firm. We found ourselves in a "3 Little Bears" story and were worried we weren't going to find something that was just right for the both of us. But after seeing that T&N gave a 100 day return policy, we took the plunge and bought a king size. It delivered in TWO DAYS! Amazing! I was concerned when we first purchased it because it was very firm, especially in comparison to our 13ish year old tempurpedic mattress (gross!) But it just showed me that having that old mattress was causing so many back problems for my husband and myself. Our tuft & needle mattress took a couple of weeks to "break in" or maybe we just adjusted to the new feeling of it. I purchased a zip mattress cover to prolong the life of it and protect our investment, and then I also purchased a 100% cotton mattress pad, it's not very thick so it doesn't compromise the true feel of the mattress, but just gives a little extra comfort.I wake up hot some nights, but probably because I wear sweatpants, sheets, blanket, and have a heavy goose feather down comforter. I call it my marshmallow bed, because it really is that comfortable. I was not paid to give this review, I just felt like contributing my opinion to those who are finding themselves in the same position as I was in. Solid ethical company, affordable product, comfortable, and chemical free.

I am so sad that this isn't working for me.

I wanted to love this mattress so bad! I was excited to be supporting a seemingly great company. Unfortunately, after a few weeks of sleeping on this, I hate it. My back has been killing me and I frequently wake up with neck and arm pain throughout the night. My day to day tasks have become nearly unbearable to complete with all this back pain I have been having. I am a stay at home mom of 4, so you can imagine how important a good night of sleep is for me. I'll be returning as soon as I can figure out how.

I really wanted to love this mattress... but I don't.

After many years of service (probably too many), my wife and I decided to replace our big name brand memory foam mattress as it had developed permanent soft spots where we lay.

I spent a lot of time looking at different options online, and found the Tuft & Needle videos informative and entertaining. They offer a generous 100 day in home trial (unless you buy from Amazon - more on that in a moment) with the mattress likely to go to charity per their website if you do not like it. When I saw they are on Amazon with Prime shipping, I was sold.

So here is the short and long of it:1) If you do buy this mattress, do not but it from Amazon. The 100 night trial does not apply, and mattress is subject to Amazon's 30 return policy. You don't like it? Of course you can return it, just pay return shipping and......Have you ever considered trying to pack and send back a queen size mattress? Sure, it comes compressed and vacuum sealed in a box, but anyone have a queen size bed press and vacuum sealed at home? Yeah, me either.Oh, and from their website in case you are interested (direct copy/paste): "PLEASE NOTE THAT BOTH THE 100 NIGHT TRIAL POLICY AND LIMITED WARRANTY APPLY ONLY TO ORIGINAL PURCHASERS OF GENUINE TUFT & NEEDLE MATTRESSES WHO PURCHASED THEIR PRODUCT(S) DIRECTLY FROM AN AUTHORIZED TUFT & NEEDLE DISTRIBUTION CHANNEL AND, IN THE CASE OF THE 100-NIGHT TRIAL, ONLY TO THOSE PURCHASERS WHO PURCHASED DIRECTLY FROM TUFT & NEEDLE."

2) If you are a side sleeper, and don't enjoy shoulder pain, run. Run now.This bed is firm. To firm. Well, in most places. It is oddly extra firm on the sides and softer in the middle. I would blame a box spring, if I used one, but this is sitting on a solid foundation.When my wife and I are both in bed, we both hurt. The only time I get a comfortable nights rest is when she is working overnight and I sleep in the middle where it is softer. No too squishy soft. Just comfortable. Like I thought the whole mattress would be.

3) Made in the USA by a company owned by real people. I like this, but not at the loss of sleeping well and having a happy, well rested wife.

I am sure this mattress is right for a lot of people to have the ratings it does, but if you buy, buy direct without the benefits of Amazon Prime. The cost of not doing so are much greater.

Awesome for 1. Not as good for two sleepers

Bought this mattress almost a year ago. Straight out it looked and felt just perfect. Don't even feel like putting a bed sheet on this thing. A little later we started noticing that when both me and my wife were sleeping on it it felt much less firm and we woke up with back and neck pains sometimes. When only one of us was sleeping it felt perfect. I think it's not able to completely take the weight of two people (we weight about 165 and 110 lbs respectively)

We had mostly gotten used to the feeling over the months but Recently we returned from a trip to India where we had a very firm mattress for a month and immediately felt the lack of support with mattress again and started having an uncomfortable sleep and started waking up with slight back pains.

It pains me to say this because it's such a beautiful mattress and when I'm the only one on it, it feels just heavenly.

Wonderful Mix of Firm and Soft and a Great Value!

We absolutely adore these mattresses! We got one for our 3-year-old as his first "big boy" bed and we all laid down on it and tried it out and loved it, so we bought a second for my 8-year-old! Easy to set up, easy to unpack, inflates quickly. It is a wonderful mix of the give of memory foam but the firmness of a solid mattress to get a mixed-feel mattress that doesn't appear to be severe in either area. Very happy with the price vs. what you get and will happily purchase again -- and will likely be replacing our king master bed with a Tuft soon!

Glad I made the purchase

I was a hesitant about ordering a mattress online without trying it first. I decided to go for it since the mattress is so highly rated. I must admit, that I was a little surprised at how much I liked it right away. I had no issues falling asleep. I tend to toss and turn a lot in my sleep, and the mattress is made so that your partner doesn't feel the movement. Needless to say, my wife is now sleeping like a baby. The mattress also keeps cool, so it's great to not feel so hot at times when staying in the same spot for too long. My wife wants to put a mattress top on it, but I'm a little against it. I think it'll take away from it, but we'll see. Overall, solid buy, and you can't go wrong with the price.

Was great the first week

So this company said to give the bed a week. I gave it a little bit more than that, as I want to give a true review. The first week was great! I loved it, I had the best sleep. My back pain went away, and I stayed nice and cool. But now, I can already see where I usually sleep, and my husband sleeps. Its not a dramatic cave in, but if its doing it this early, I don't see this mattress lasting us 10 years, like this company said it would. I really wanted this to work, one because I believe in supporting small businesses, and two because we have been searching for years for a mattress to actually last us longer than a year. I don't see this lasting even close to a year. Oh and I also started to notice that the mattress is starting to make a plastic sound. Not all the time, like when I just move a leg, but like when I kneel on the bed or if I put my elbow into the bed. I wish it could stay how it was the first week we had it because I really did have the best sleep ever. I have read some reviews that said the bed was too stiff when they bought the bed, that is not the case for me. It was the best bed I have found, well until now. We might have to return this and pay for a more expensive bed. Like a tempur pedic.

UPDATE: Wow, I am so impressed with this company! They are quick at helping you, and do EVERYTHING they say they will. No extra hoops to jump through, and no small writing you didn't see. They are sending us a new mattress, AND they are taking care of the old one!! That is a huge plus for me. That would cost us time and money to get rid of it. We will be getting our new one soon. I will for sure keep updating, as I hope my next update will be 5 stars! I can't say enough about this company, customer service is fast, and they are very nice and helpful. Just all around an awesome company. I'm very glad we decided to push the buy button. Thank you very much Tuft & Needle

Buy through TuftandNeedle.com

Tuft and Needle is a great company.

My wife and I purchased the mattress on Amazon and it was delivered, as promised, in a relatively tiny box. We unfurled it on our existing box spring and gave it a whirl.

It took about one week to find the mattress comfortable. The first few nights were pretty bad. I woke up feeling very stiff and sore. After my body adjusted, I fell in love with it. Unfortunately, my wife didn't feel the same way. After giving it a go for about 75 days, we decided to cash in on the return policy.

After reading the fine print on their website, it appeared that because I purchased on Amazon, they weren't going to honor the 100-day warranty. I prepared a very intense speech to deliver to the customer service rep, but it wasn't necessary.

Their customer service couldn't have been better. They walked me through the entire process of donating my mattress. Upon proof of donation, they confirmed that my payment would be processed. About 7 days later, a check came in the mail for the full purchase price, including sales tax. In order to avoid any issue with service, head on over and purchase the mattress directly from their website.

I still honestly still can't believe it. You can buy one of these mattresses with absolute confidence that if you don't like it, you can get your money back. I regret that it didn't work out for my family. We ended up buying a mattress at a local store for 4x the price...

Excellent quality, great customer service!

This mattress is excellent quality and a good value.

It feels medium-firm to firm when used on slats (IKEA $30 birch slats) - firm enough to support one's spine, but not overly firm for back and stomach sleepers or for some side-sleepers (for side-sleepers used to a memory foam mattress or who have wide shoulders, we found that it's a bit too firm under the shoulders, but comfortable otherwise - definitely more than a coil spring mattress).

For most of us who've slept on it, it's comfortable, but for the side-sleepers, it's just too firm for the shoulders (waking up from pain, turning into chronic pain w/ trigger points after a week); however, we knew from the reviews when we bought it that it was going to be on the firmer side, which works fine for most, but not all, of us. Overall, we like this mattress and consider it to be a good value.

The company has great customer service and we like that they make their mattresses in the USA. It would be really nice if they offered the option of a mattress with a softer zone at the ends (where the shoulders are), for those who cannot tolerate firmer mattresses, since this mattress is excellent quality. We'd give it 4.5 stars if we could, and are only not giving it 5 stars because it is too firm for side-sleepers, despite what the website states about it being suitable for all sleeping styles.

ZzzzZZZZzZzzz…!

This 10in King mattress is lovely and well-priced. When we unpacked it we didn't really notice a harsh chemical smell. After two nights of letting it inflate and air out, we had the best night's sleep. I like beds firm while my husband likes them on the softer side. Oddly enough, I find it to be quite firm and he thinks it's nice and soft! They seem to have figured out the right sweet spot. Very happy with our purchase and have recommended widely.

6'4" and 190lbs...my hips and back owe TN some extra love ;)

Do you like sleeping like a baby and not waking up the next morning feeling like you just spent 8 hours in the ring with Mike Tyson? If the answer is yes then this mattress is for you.

I'm 6'4" (190lbs) and my wife is 5'7" (115lbs), we were looking for a bed to fit our needs and weight absorption/distribution was a concern. Our previous mattress was too hard, we purchased a 3" memory foam to soften the load, both had us feeling like we were getting beat up each night. My wife use to talk about her neck and my hips and lower back hurt so bad - we honestly thought it wasn't related to our mattress.

It wasn't until the 2-3 day of using the TN until we talked about it, we both realized we had not said one thing about our hips or neck. Since then we've been waking up feeling like we've gotten an extra hour or two of sleep and without any pain.

If you've got hip or lower back pain, this mattress might be just what you need. If you're on the fence, don't be, get it done. You'll thank yourself later.

Very nice mattress

I did a ton of research on mattresses before splurging.

Here is the deal. If you want the best mattress in the world, you will go buy a Sealy Posturepedic mattress. You will also spend upwards of $2,000. I wanted a high quality mattress, but I did not want to spend $2,000. Consumer Reports led me to Tuft and Needle.

Consumer Reports ranks three different brands as "best buys" when it comes to mattresses. The Sealy brand is one, and the brand that Costco sells is another. The third is Tuft and Needle. Perhaps the mattresses that Sealy and Costco sell are better, but I think that the Tuft and Needle mattress is the best value.

Yes, it is a firm mattress, but it isn't like sleeping on a hardwood floor. In fact, I found little in the way of pressure points while lying down on this mattress. I tend to be a stomach sleeper. I know, that's horrible for my back, but I've had sinus issues my whole life, and sleeping on my back or side causes horrible pressure to build up overnight. I usually fall asleep on my side and then find myself on my stomach when I wake up in the morning. The first night was a little weird, but the insert that came with the mattress advised to give it at least a few days for the mattress to completely air out. After a couple of nights, I had adjusted, and I can say with certainty that I like the mattress.

The interesting part is that it didn't seem, at first, like it was all that great. Yesterday, though, I tried to take a nap on my old bed because I was washing the bedding for this one. It wasn't the same. It's kind of like internet speeds or HD television. It doesn't seem all that great when you first use it, but you definitely notice it when you try to go back.

I give this mattress five out of five stars.

Gets softer and deformed over time. If you like harder feeling mattresses, stay away from this one.

I decided to write my review some months after buying the product. At first, it was ok. Firm and comfortable. But now, 7 months later, the mattress is a real mess. It seems like it got deformed in the edges, it's very soft (I like firm mattresses and by the reviews of this one that should be the case) and I wake up almost every morning with a pain in my back.

If you like soft mattresses, that shouldn't bother you. But if you are like me, who likes a harder feeling one, stay away from this one.

Buy it buy it buy it

Will never go back to a futon or spring mattress again knowing foam mattresses can be this comfy. It's so supportive but yet still soft when you sit on it. While laying down, it doesn't feel like I'm sinking in at all and I'm 220 lbs!! I'm a side sleeper and only have back issues if I've been extra busy at work, so it's no fault of the mattress. It's holding up remarkably well too. I sit on the edge while playing Xbox1 but there is not an area there that feels worn out or softer than the rest of the mattress. Also I don't feel the cats jumping on and off the bed in the night anymore. Woohoo! highly recommended like so many other ppl have too.

Better than a $2,000+ tempurpedic

Some people hate memory foam mattresses, other love it. If you absolutely hate memory foam, there is very little chance you'll like this mattress. It's not quite memory foam, but it's very similar.

My main point of comparison is a $2,000 (over 3x the cost) Tempurpedic mattress I owned. I was happy with that mattress, but lost it in a fire. Researching mattresses I came across Tuft and Needle, contacted their costumer support (incredibly responsive by the way) and decided that given their return policy (take it to charity within 30 days, show them receipt, and you get your money back) I gave them a try.

I am so glad I did.

I had 2 minor gripes with the tempurpedic:1. It gets very hot between you and the mattress2. You kind of sink in - no bounce, kind of hard to move about.

I loved the comfort, support, etc. Well, except the price tag, everything is well made.

This tuft and needle just one upped it. NOTE: I bought this right after they started shipping mattresses with their custom top layer of foam. The mattresses went up in price by like 20-25%, but supposedly this is a really good foam. I cannot compare how the mattress was before, just the new version of it. (2015)

Pros:- Does not get hot! You don't sleep hot like with a tempurpedic.- Feels great. Most comfortable mattress I've ever slept in. They did a great job with it.- You don't sink in quite as much, it pushes back a little. "localized bounce" is their marketing term, but basically, you don't totally sink in.- All materials and constructions from the USA.

Cons:- None so far.

So far I love this mattress. I hope it lasts, but I got nothing bad to say about it. It is very comfortable, their support is amazing, return policy great. Honestly, seems like a great company and they are producing a quality product are a good price.

Highly recommended if you are considering any memory foam mattress.

No more backache with T&N mattress

Happened upon Tuft & Needle quite by accident and read all the reviews. The only complaint some people had was that they really wanted a soft mattress and this T&N was too firm for them. So I thought it was exactly what I needed. Firm support, soft top and not sweaty. I live in Hawaii and it really is important to have a mattress that breathes otherwise you feel like you are in a sauna. It arrived promptly, I unwrapped it per directions and voila, instant mattress. I thought my back was getting worse because of my age, and guess what? It was because of lack of support while sleeping. I sleep well and my back does not hurt now. A VERY worthwhile investment for me. Needless to say, I am more than pleased.

After over a year, it's still perfect.

I waited to do this review because when I was researching mattresses, I wanted to know how they held up. After owning this mattress for over a year, I can honestly say that this is the best mattress, hands down, that we've ever owned. We traveled recently and kept telling each other that we only had a few days left before we would be back to our own mattress. Falling into bed after we got home was an exquisite relief. We've owned innerspring, memory foam, and sleep number beds, and they don't hold a candle to the comfort offered by the Tuft and Needle.Every part of the mattress supports you so that there are no pressure points, just like the memory foam, but it doesn't hold your shape, so if you roll over in the night, you don't roll over into a hole--it springs back immediately to cushion you again. It holds a small amount of heat, but my husband, who is sensitive to temperature when he sleeps, doesn't have any problem. For me, it's enough to ensure comfort. After over a year of ownership, there are no sagging spots or indentations, and no loss of firmness. The mattress is just exactly firm enough for us because there's support without pain. My husband needs a very firm bed for his back, and I prefer a softer bed. Memory foam was too soft for him, innerspring was too hard for me, and the sleep number was just a miserable experience for us both (yes, it's sort of like the Three Little Bears around here!). The Tuft & Needle has what it takes to meet both our needs, and I cannot recommend it highly enough.

Hard as a rock

Mattress was hard as a rock. My wife and I gave it two full weeks to try to get acclimated to it and for it to 'break in'. After 2 weeks, we were tired of losing sleep and ultimately went back to the mattress we were trying to replace. Also beware of return policy - You don't get the 100 day return time frame when purchased through Amazon. Now we are stuck with this mattress we can't use or we have to figure out how to ship it back to Amazon.. :(

Goldilocks was wrong.

There are a few things that you should always buy in person to check for quality.

Fresh fruit. Diamond rings. Cars.

Up until a few months ago, I would have added mattresses to that list. Wasn't that one of the morals of "Goldilocks and the Three Bears"? Most of us were taught that the moral was that a life of crime doesn't pay and you really shouldn't be sneaking into other people's houses - especially if they are bears - but another, often overlooked moral was "not every mattress will feel JUST RIGHT. Try before you buy."

When I saw T&N's claim of a mattress with optimal comfort, I was skeptical. What worked for Mama Bear and Papa Bear wasn't what worked for Baby Bear.

But T&N's business model intrigued me as did their pricing structure. And if their mattress didn't work out, I would return it and they would donate it to charity. Win-win.

I'm happy to report that Goldilocks was wrong. There are some mattresses that are JUST RIGHT for everyone. This is one of them. My husband and I both sleep well on our King mattress from T&N. The quality is fantastic. The business model is sublime. And my bank account is happy that I didn't spend a small fortune on a bed.

So I guess you could say we're living happily ever after.

Unlike Goldilocks. Who really shouldn't have broken into the bears house.

DON'T BUY!! FIRMEST MATTRESS IN THE WORLD AND SMELLS HORRIBLE!!

Unless you enjoy sleeping on a stack of bricks or plywood, because that's about as soft as this mattress is, then you'll hate this mattress as much as we did. I got better sleep on the mattress in our camper than I did on this thing. We bought this because it had thousands of reviews and nearly a 5 star rating. However, it is the firmest mattress ever. The off-gassing from the foam was horrific. I had to lay a blanket down on top of the sheets to add another barrier so I couldn't smell the chemicals from the foam. Even spraying with Febreze and letting it air out did not help. It took about a week for the smell to dissipate.Thankfully there is a 30 day sleep trial with this mattress and a full money back guarantee. We called Amazon to return this mistake and was issued our full refund within a few hours. You can't return the mattress but you will get your refund. We were told by Amazon (via telephone and email) that you can keep the mattress, donate, or sell it. At least Amazon was very helpful and had great customer service with this purchase.

Great for Tendinitis and Pressure Point Issues

This is my second Tuft and Needle mattress--the first one I had slept on is on the third floor of an old house in Baltimore, actually on an old wood floor. This is a fantastic night's sleep!

If you have tendinitis, this doesn't hurt pressure points. It's very, very comfortable if you are a back sleeper.

One warning: once you open the second cover, the mattress will inflate like a balloon in a matter of seconds. Don't open that last cover until you've put the bed where you want it. Recommended.

Edit: After a few days, I feel better than I have in years. (I was sleeping on a fifteen-year-old Sealy futon.) Seriously, this will make back pain and tendinitis from sleeping on an old mattress better in days. This is a cure for soft tissue pain caused by an old or too hard bed. It's amazing.

I'm also in love with your transparent pricing

First of all, the price is legit-ski. I'm talkin' divine quality mattress, at a human price point. Look, I tried other mattresses, even my baby boo's Tempur-pedic and it doesn't compare. I'm also in love with your transparent pricing, so much so, I want to marry it. I can't even! When it comes to obscene mark-ups, due to lack of market competition. Tuft & Neddle is a serious strike toward fair market pricing. It's the American dream you can sleep on! Could this get any better? Yes! I'm not even done. My mattress aka "Love Cloud", was shipped straight to my face, within days. Easy to transport and hecka-easy to setup. I sleep better than I ever have, in the sum total of my foolish life! In conclusion: great sleep at a fair price, + customer consideration and service that's off the chizzy = me telling everyone I know about Tuft & Needle AND showing them pictures. I wish you sold t-shirts and had an instagram account, so I could rep you hardcore and follow your every move! 10 outa’ 10~!

To firm for side sleepers

I'm debating returning this bed. It's pretty firm, and seems comfy when I'm sleeping on my stomach but i sleep on my side too. Its way to firm for when i switch to sleeping on my side. The shoulder i sleep on gets very sore, to the point it hurts to raise my arm. Not what i expected when i spent this much on a bed that claims to stand up to the larger names in their industry.

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