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Terms & Conditions

Ticket Purchase Terms and Conditions
The following Purchase Terms and Conditions are designed to ensure your satisfaction and understanding of the purchase process on EvolutionTIX.com and Evolution TIX customer contact center. If you have any questions about the information below, please contact us at customerservice@evolutiontix.com. These Purchase Terms and Conditions are subject to, and incorporate by this reference, the Terms of Service. Each ticket that you purchase is a license to attend a particular event, and is subject to the additional terms set forth on that ticket or by the respective event promoter.
Who You Are Buying From Evolution TIX acts as the agent to those who are promoting or otherwise providing the events for which you purchase tickets, such as venues, teams, artists’ representatives and fan clubs, promoters and leagues (“Event Providers”). If you purchase a ticket through Evolution TIX, you will either be purchasing that ticket from: (1) Evolution TIX; or (2) the Event Provider.
Currency All ticket prices for events that occur in the United States are stated in U.S. Dollars.
Payment Methods Evolution TIX.com accepts several methods of payment to accommodate your needs. Evolution TIX.com accepts: American Express, Visa, MasterCard, Discover, EvolutionTIX vouchers and gift certificates. Cash payments are accepted at EvolutionTIX Ticket Outlets and at select retail payment locations.
Pricing and Availability Tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event. However, Evolution TIX does not control this inventory or its availability. In some cases, Evolution TIX or other distribution channels may receive additional, subsequent allocations of tickets for distribution, which may arguably be of similar or higher desirability than those sold on Evolution TIX, or may be offered for sale at lower prices than prices charged on Evolution TIX.
Order Confirmation If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with Evolution TIX Customer Service whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Evolution TIX will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
Convenience Charges and Order Processing Fees Tickets purchased on Evolution TIX.com are typically subject to a per ticket convenience charge and a non-refundable per order processing fee. In many cases, delivery prices will also be owed. Amount of Tickets Per Customer or “Ticket Limits” When purchasing tickets on Evolution TIX.com, you are limited to a specified number of tickets for each event (also known as a “ticket limit”). This limit is posted during the purchase process and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices.
Canceled and Postponed Events Occasionally, events are canceled or postponed by the promoter, team, band or venue. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that event. For exact instructions on any canceled or postponed event, please check the event information online or contact us. If you purchase a ticket through Evolution TIX.com, and a refund is issued, then Evolution TIX will most likely give you a refund by issuing a credit to the credit card that you used to purchase that ticket.
Evolution TIX typically only offers refunds and/or exchanges based on the promoter’s, team’s or venue’s instructions. Evolution TIX is not obligated to issue a refund except to the extent that the promoter, team or venue responsible for bringing you the event (1) instructs us to issue a refund, and (2) provides us with the ticket funds necessary to issue refunds. In order to receive a refund or an exchange that may be offered, you will have to comply with the promoter’s, team’s or venue’s instructions or deadlines, which, along with the decision about whether or not to issue a refund or an exchange, may be at the promoter’s, team’s or venue’s discretion.
If Evolution TIX issues you a refund for a ticket, it will issue a refund of the ticket’s face value paid (or, if a discounted ticket, then instead the discounted ticket price paid), the facility fee and the convenience charge. In no event will delivery prices or any other fees or amounts be refunded. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. If a credit card was used to make the refunded purchase, then only that actual credit card will receive the credit for the refund. Evolution TIX will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled or postponed event.
If an event is canceled, please contact us for information on receiving a refund. If the event was moved or rescheduled, the venue or promoter may set refund limitations. Contact us for exact instructions. Please make sure to include/provide your account number so we can expedite your refund if applicable.
Opening Acts Opening acts or guests may sometimes tour with headlining performers. Evolution TIX is not always made aware of opening acts or the length of their performances. These opening acts are subject to change or cancellation at any time without notice. No refund will be owed if an opening act is changed or canceled.
Refunds and Exchanges Before purchasing tickets, carefully review your event and seat choices. Policies set forth by our clients, including venues, teams and theaters, generally prohibit Evolution TIX from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. You agree that you will not attempt to evade, avoid, or circumvent those prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact Evolution TIX to seek a refund or exchange from Evolution TIX when Evolution TIX is prohibited from providing one by its clients, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase tickets from the Site. Should you do so, your tickets may be canceled, and Evolution TIX may, in its sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.
Special Provisions Applying to Evolution TIX The following applies only to tickets to Illinois events that are purchased through Evolution TIX: If you purchase tickets through Evolution TIX to an event located in Illinois, you will receive a refund of the amount you paid for that resold ticket if: (a) the ticketed event is canceled (in which case you will not receive a refund of any delivery fees), (b) that ticket does not allow you to enter the ticketed event for reasons that may include, without limitation, that the ticket is counterfeit or that the ticket has been canceled by the issuer due to non-payment, unless the ticket is canceled due to an act or omission by you, (c) that ticket fails to conform to its description on this web site, or (d) you failed to receive that ticket.
The following applies only to tickets to New York State events that are purchased through Evolution TIX: If you purchase a ticket through Evolution TIX to an event located in the State of New York, Evolution TIX will provide to you a full refund of that amount you paid for that resold ticket if: (a) the ticketed event is canceled, provided that if the ticketed event is canceled then the order processing and delivery fees will not be refunded; (b) that ticket does not grant you admission to the ticketed event, unless the ticket is canceled due to an act or omission by you; or (c) that ticket fails to conform to its description on Evolution TIX unless you have pre-approved a substitution of tickets.
Billing Information Verification Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that will cause an order to be canceled. In these cases, please verify your billing address with your bank and/or credit card issuing company before making another purchase attempt.
Delivery Options Different combinations of delivery methods may be offered, depending on factors that include the venue or country where the event is to be held, the country in which you live, how much time is left before the event starts, whether it is a holiday season and the nature of the demand for the event. Please carefully review the list of delivery methods offered during the purchase process. Generally, some of the following delivery methods may be offered, subject to additional restrictions some of which are described further below: • Print-At-Home – this may be the only delivery option available for some events that occur in the United States. • Will Call / On-Site Pick-up – for events that occur in the United States. • Paperless Ticket (Mobile) – this may be the only delivery option available for some events that occur in the United States. • Shipping to APO/FPO Addresses – for events that occur in the United States, tickets can be delivered to an Armed Forces billing address via standard mail. • Standard Mail (United States Postal Service) – for events that occur in the United States, but only if you make your ticket order at a time that is sufficiently before the date of the event. If the event is in the United States, then you will only be able to use this method if you have a United States billing address. • UPS – for events that occur in the United States, but only for purchasers who use a United States billing address. • FEDEX – for events that occur in the United States, but only for purchasers who use a United States billing address.
Pricing and Other Errors If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this website or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then: Evolution TIX will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this website or other Evolution TIX operated system.
Facebook Connectivity Evolution TIX offers Facebook users the opportunity to interact with friends and to share on Facebook using Facebook Connect. If you are logged into both Evolution TIX and Facebook, when you use the Site’s Facebook connection functions, we will link your Facebook account with your Evolution TIX account if the email addresses match. If the email addresses do not match, we ask you if you want to link them and you must validate that you control the accounts. If you are already logged into Evolution TIX but not logged into Facebook, when you use the Site’s Facebook connection functions, you will be prompted to enter your Facebook credentials or to sign up for Facebook. By proceeding through any of these scenarios, you grant Evolution TIX permission to access your Facebook profile information and to use it in accordance with the Facebook terms of use and this Privacy Statement. If you are not currently registered as an Evolution TIX user and you use the Site’s Facebook connection functions, you will first be asked to enter your Facebook credentials and then be given the option to register and join Evolution TIX. Once you register with Evolution TIX and connect with Facebook, you will be able to automatically post recent Evolution TIX activity back to your Facebook wall. Please refer to the privacy settings in your Facebook account to manage the performance of your Facebook account.
If you use Facebook Connect or the Evolution TIX Facebook App, Evolution TIX will create an Evolution TIX user account for you. Your Evolution TIX account will be governed by the Terms of Service and Privacy Policy located at http://www.evolutiontix.com/privacy. If you wish to close your EvolutionTIX account, you may do so as provided in this Privacy Policy.
Multiple Browser Windows When ordering tickets online with Evolution TIX, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets or timer expiration.
Limitation of Liability You assume all risks incidental to the event for which a ticket is issued, whether before, during or after performance, and you waive any claims for personal injury or death against Evolution TIX on behalf of yourself and any accompanying minor.
License; Ejection and Cancellation; No Redemption Value Event Providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Provider rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket’s face amount. A ticket is not redeemable for cash.
Recording, Transmission and Exhibition You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to Evolution TIX and the Event Provider(s) to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.
You Are Subject to Search You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, bundles and containers.
Unlawful Re-Sale of Tickets; Commercial Purposes Unlawful resale of tickets (or attempted resale) is grounds for seizure and cancellation without compensation. A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by the Event Provider, provided that even if such consent is obtained, any use of Evolution TIX’s trademarks and other intellectual property is subject to Evolution TIX’s consent.

Privacy & Security

Evolution TIX Privacy Policy
At Evolution Media Holdings , LLC, d/b/a Evolution TIX and EvolutionTIX.com hereafter referred to as “Evolution,” we are committed to protecting the privacy, accuracy and reliability of any personal information you choose to provide and to safeguarding such information from loss, misuse, unauthorized access, disclosure, alteration and destruction. This privacy policy applies to those web sites that are part of the Evolution Media Holdings Group, LLC network of websites.
Please read this privacy policy carefully. This privacy policy may change from time to time, so please check back often. If you have any questions or comments regarding this privacy policy, please contact us by sending an e-mail message.
Collection of Personal Information
You do not need to provide any information that identifies you (“personal information”) to use a Evolution site or to obtain information from most of the features of a Evolution site. In general, you can visit our Web sites without telling us who you are or revealing any personal information.
However, if you want to use certain online services, you may be asked to provide some personal information, such as your name, mailing address or e-mail address. We also may ask you to choose a user name and password and provide that information when accessing certain online features. If you do not want to give us any personal information, you can always decide not to use the services. The choice is yours. We are only interested in offering you convenient online services that match your interests and needs.
Some examples of when we may request personal information include the following:
E-News
You can register to receive notifications from Evolution sites about issues of personal interest, such as local weather, traffic and sports information. In order to provide you with these e-mail notifications, we may ask you to provide certain personal information, such as your name and e-mail address.
Polls
Many Evolution sites offer polling areas, which provide users with an opportunity to vote on local and national issues of concern. When you choose to participate in a poll, we may ask you to provide your name and e-mail address. This information helps us ensure the accuracy of our polling data.
Surveys
Evolution sites also may allow users to complete surveys about products or services offered by Evolution or other companies. These surveys may ask for your name and e-mail address, and/or other information, such as your gender and income level. This information helps us understand our survey results.
Contests/Trivia
Evolution sites also afford users many opportunities to play contests or trivia games. When you enter into a contest, trivia game or any other promotional item, we may ask for your name, password information and address (physical and electronic) so that we can contact you if you win. Sometimes we may require you to provide additional information, such as your gender and income level. Of course, if you do not want to provide such information, you do not need to participate in the online activity.
Purchases
Some Evolution sites enable users to purchase products. When you purchase products, we may request your name, address, telephone number and credit card information. This information allows us to send you the items you ordered, to process payment information, and to respond to product and billing questions. Chat/Message Boards Evolution sites also may offer users the chance to participate in public forums, such as chat rooms, message boards and/or news groups. When you choose to participate in any of these forums, we may request your name, password information and address (physical and electronic). This information helps us respond to questions or concerns about use of these public areas. Comments/Questions You may send us comments or questions about your use of a Evolution site. You need not identify yourself to send a comment or question, but we may collect your e-mail address so that we can send you a response. If you choose to provide other personal information in your comment or question, we may keep it in our correspondence files. In certain instances, Evolution may be required to disclose to the public various communications sent to the main station email address or form mechanism regarding station operations (the “Public File”) as authorized by the Federal Communications Commission. If you do not wish your information to be included in the Public File, please indicate so. The above list contains some of the instances when a Evolution Web site may collect your personal information. Please note that many of our Web sites may offer additional online features and services and may ask you to provide some personal information before permitting you to access those areas. This privacy policy governs the collection of any personal information you provide to a Evolution site that is part of the Evolution Network. Use and Disclosure of Personal Information Evolution sites use your personal information for three general purposes. First, we use the information to provide you with the services you request and to respond to billing and/or other questions related to such service offerings. Second, we use the information to understand your use of our Web sites and to notify you about updates to one of our sites or to send you marketing materials or promotional offers that may be of interest. Third, we may use this information in aggregate form to help us evaluate and modify existing services and to help us develop additional services that are likely to be of interest to our users. We may share your personal information with unaffiliated third parties in limited instances. For example, we may share your personal information with unaffiliated third parties as is necessary to process or collect payments, or service registered-user accounts. We also may hire third-party technology providers to host the Evolution Network and to store your personal information. We may also share aggregate, non-personal information about Web site usage with unaffiliated third parties, including, but not limited to, government agencies, advertisers and the media (i.e., __% of Evolution users are female, __% of users have visited certain sections, etc.). This aggregate information does not contain any personal information about our users. Finally, we may be required to disclose personal information by law or legal process, to protect and defend the rights or property of a Evolution site, or to protect the personal safety of users to one of our sites. We also reserve the right to contact appropriate authorities when activities that are illegal or violate our policies are taking place on a Evolution Web site. Except under the limited circumstances described above, we will not disclose any of your personal information to unaffiliated third parties. How We Protect Personal Information We take reasonable measures to protect the privacy, accuracy, and reliability of any information you choose to provide and to protect such information from loss, misuse, unauthorized access, disclosure, alteration and destruction. Only authorized employees are permitted to access personal information, and they only may do so for permitted business functions. Any employee who violates our privacy access policies will be subject to disciplinary action. Accessing or Deleting Your Personal Information If you have submitted personal information through an “Evolution” site and you would like to access that information, please send an email to privacy@evolutionmediaholdings.comWe will use reasonable efforts to supply you with this information and to correct any factual inaccuracies that you identify. Upon your request, we also will remove your personal information from our databases. Collection, Use and Disclosure of Non-Personal Information In some cases, an “Evolution” site may collect information about you that is not personally identifiable, as described below. Internet Protocol Addresses An Internet Protocol (IP) address is a number automatically assigned to your computer whenever you access the Internet. This number does not identify your name, e-mail address or other personal information. If you request pages from any Evolution Web site, that site’s server will enter your IP address into a log. To maintain user anonymity, Evolution does not associate IP addresses with records containing personal information. We also do not permit IP addresses to be associated and viewed with posts to chat rooms and bulletin boards. We store IP addresses for a period of time to help us to identify anyone who refuses to comply with our in-house rules or terms of service, and to identify visitors who threaten our service, site, customers or others. We also will use this information to measure site traffic for purposes of system administration and for our sponsors. This aggregate data also helps us to understand how people are using the Web site and helps us improve your online experience. Cookies Evolution sites also automatically gather certain non-personal information through the use of “cookies.” “Cookies” are small text files that recognize repeat visitors, facilitate ongoing access to some sites, and allow sites to understand how and when pages are visited and by how many people. We use cookies primarily to make improvements and updates based on which areas are popular and which are not. We also use cookies to ensure the accuracy of our polling data. Except for personal information voluntarily provided by you (i.e., during any registration process), we do not use information transferred through cookies for promotional or marketing purposes, and that information is not shared with third parties. Our advertisers may occasionally place cookies on your computer, which is standard in the Internet industry. Please note that Evolution does not control these cookies, and these cookies are not subject to this privacy policy. Safeguarding Children’s Privacy Evolution sites will not knowingly collect personal information or any other identifying data from children under 13 years of age without first obtaining verifiable consent from a parent or legal guardian. Requests for parental consent will explain how we collect, use, and disclose children’s personal information, and will include an opportunity for parents to prevent use of their children’s information, as well as to prevent their children from participating in features which involve the collection of personal information. Should a child whom we know to be under 13 send personal information to a Evolution site without first obtaining parental consent, the site will immediately delete that information from its database. We will not use, distribute or disclose any child’s personal information to third parties without prior parental consent. If, at any time, a parent withdraws his or her consent to our use or maintenance of personal information collected from his or her child, we will promptly remove such information from our database. In addition, we will not require children under 13 years of age to disclose more personal information than is necessary in order to participate in any online feature or service. External Links Evolution sites may provide links to various Web sites. When you click on one of these links, you will be transferred from a Evolution Web sites and connected to the Web site of the organization or company that you selected. Even if an affiliation exists between Evolution and a third-party Web site, Evolution exercises no control over linked sites. Each of these linked sites maintains its own independent privacy and data collection policies and procedures. If you visit a Web site that is linked to a Evolution site, you should consult that site’s privacy policy before providing those sites with any of your personal information. Terms, Changes and Questions By using an “Evolution” web site, you signify your agreement to the terms of our privacy policy. If you do not agree with these terms, please do not use or disclose any personal information through one of our sites. If we decide to change this privacy policy, we will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose it to anyone. If you have any questions or comments about this policy or our use of personal information, you may send an email or send a letter to the following address: Evolution Media Holdings Group, LLC 701 Gervais Street, Suite 150-190 Columbia, SC 2901 privacy@evolutionmediaholdings.com privacy@evolutiontix.com We will use reasonable efforts to promptly investigate any complaint you may have regarding our use of personal information. Updated 3/12/16

Refunds

ALL TICKETS SALES ARE FINAL AND NON-REFUNDABLE
The venue or event promoter makes the final decision on whether or not to issue a refund. EvolutionTIX assumes no responsibility for making any such decision, and will have no responsibility to issue refunds. If a refund is issued, EvolutionTIX will issue refunds for all online and telephone purchases. If you purchased your tickets through a retail outlet, please return to the outlet you purchased your ticket from for a refund. PLEASE BE AWARE THAT ALL SERVICE, PROCESSING, OUTLET, AND/OR DELIVERY FEES ARE NON-REFUNDABLE AND ONLY THE FACE VALUE AND ANY APPLICABLE FACILITY FEES WILL BE REFUNDED.
Q. What is the exchange or refund policy?
All sales are final unless the event is cancelled, postponed, or has significantly changed after you have purchased your tickets. If the event was cancelled, you will automatically be refunded (minus service fees). If the event was postponed or changed, you may request a refund by sending an email to refunds@EvolutionTIX.com or calling us at 1-844-438-6849 Q. How do I get a refund for a ticket I purchased at a retail outlet?
A. There are no refunds. However, if an event was canceled or postponed, then instructions will be provided as to how to contact the event promoter directly for instruction on how to receive a refund. Their contact information can be found on the event page on EvolutionTIX.com
Q. If I am no longer able to attend an event I have purchased tickets for, can I request a refund?
A. Unfortunately, refunds can only be issued if the event is canceled or postponed.
Q. If the event I purchased tickets for has changed and I no longer want to attend, can I request a refund?
A. If the event was postponed or significantly changed after you purchased your tickets, you may request a refund by sending an email to refunds@EvolutionTIX.com or calling us at 1-844-438-6849