Find your product serial number from your Norton service

The product key is a unique key that helps you to install and activate the Norton service on your computer. The product key is a 25-character alphanumeric string that is shown in five groups of five characters each, separated by hyphens. The location of the product key varies depending on how you acquired the subscription.

Getting the product key from your Norton account

In the My Subscription tab, click the Norton service for which you want to the product key.

Write down or copy the product key.

If you purchased Norton from Norton Online Store or third-party websites, you can find your product key in the order confirmation email that you received from Norton.

If you do not find the email in your Inbox, check your spam folder.

If you purchased Norton as a boxed product, the product key is printed either on a sticker on the back of the box or on a card kept inside the box.

If Norton came pre-installed on your device, you may find the product key in the text file at Program Files > Symantec. If you do not see the text file, you can contact your device manufacturer for the product key. Some manufacturers may provide the product key on an activation card.

If you got the service from a service provider, you need an activation PIN. A PIN is a 13-character alphanumeric code that your service provider provides you.

Your service provider may send the PIN to your registered email address. If you do not see the email, check your spam folder. If you still cannot locate your PIN, contact your service provider.

The order number is a unique number that is associated with your Norton purchase. You can locate your order number from the order confirmation email that you received from Norton after you completed your purchase in the Norton Online Store.