November 4, 2009

Bb Will Be Down 11/6, 10 p.m. to 11/7, 6 a.m.

To address issues with web browser compatibility and back up the system before applying latest patches and hot fixes, DoIT will be taking the main Blackboard system down from 10 p.m. on Friday, Nov. 6, to 6 a.m. on Saturday, Nov. 7.

Sorry for your inconvenience, but you helped us isolate and fix a problem after the scheduled downtime. It appears to have been confined to one of the three application servers, which is why some people were able to get into BB while others were not. During the upgrade some settings appear to have been modified on just the Bb app3 server while the other two were not modified.

We are no longer seeing issues like you reported above. The Help Desk, which opened at noon today, has been updated and they confirm that everything appears to be working normally. If you have any other problems, please submit a ticket through myUMBC help or directly at http://my.umbc.edu/help/request.