I am going abroad and don't want my card to be blocked, what should I do?

When our systems recognise activity on your account that is similar to known fraud trends your card usage may be restricted. We must then confirm with you if this recent activity is genuine or fraudulent.

If you have used your card and the payment has been declined you should check that:

You have sufficient funds in the account

The merchant accepts your card type

Your card is active

If you need to clarify any of these checks you should call our telephone banking team before contacting the fraud team. When you have carried out these checks you should call our fraud line.