Heroic Support® is Our Promise.

At Liquid Web, we pride ourselves on the simple offer of great customer service.
Our support team is the backbone of our company and transparency is our Heroic
Promise. Every month, we publish our support statistics so you can see exactly
how fast we’re responding to tickets and taking phone calls.

Telephone

59

Second InitialResponse Guarantee

Jan 2015: 8.3 sec

Helpdesk

30

Minute InitialResponse Guarantee

Jan 2015: 38 min

Live Chat

59

Second InitialResponse Guarantee

Jan 2015: 67 sec

Satisfaction

98% Positive FeedbackRatings from Clients

Jan 2015: 99%

Premium Data Centers

Liquid Web owns and operates three private data centers. By owning our data centers
rather than leasing, we are able to design, build and maintain an ideal server
environment. This allows us to provide our clients fast, secure, and reliable
performance. Bundle this with our 100% Network Uptime Guarantee and you’ll
soon see why we’ve been a leader in the hosting industry since 1997.

Exclusive Liquid Web Services

Our powerful set of managed web hosting services have been design and developed to specifically fit your needs. With everything from our proactive, 24x7 Sonar Monitoring™ to a robust selection of database hosting options, you can be confident Liquid Web has the expertise to manage any hosting configuration.