Tuesday, 29th July 2008 at 23:31

If you went down to Toon Studio earlier this month, you were sure in for a big surprise. Not one, but TWO lines snaking away from Crush's Coaster, and the commandeering of another attraction's FASTPASS machines? Here's the full story...,

It’s the morning after Bastille Day, the date: 15th July 2008. As guests made their way into Walt Disney Studios Park, rushing off toward Crush’s Coaster as quickly as possible, they were met with a sudden, unexpected dilemma — queue up, as normal… or get a FASTPASS ticket.

Overnight, the overwhelmingly popular spinning roller coaster in Toon Studio became the proud owner of its very own FASTPASS system — courtesy of Flying Carpets Over Agrabah.

Had over a year of complaints and requests from guests, not to mention the short-lived tests earlier this year, finally caused operations to cave in and add the advance timeslot system to the low-capacity attraction? Not quite.

From the outset, these tests had a specific start and end date — 15th to 21st July, one week only. For the set-up, new, flat signage was placed above the Flying Carpets Over Agrabah FASTPASS return times, reading “Crush’s Coaster Fastpass Tickets Distribution” in the colours and style of the attraction. To the left, the Flying Carpets Over Agrabah logo itself was covered over by an arrow pointing specifically to this attraction’s slightly displaced entrance.

Original sign (15th July) / Altered sign (16th July onwards)

Join the queue, and you’d discover the machines looked exactly the same as always. Look upwards, and the changes begin. No longer were the times ticking very slowly by as they would with the old Flying Carpets tickets — now, you’d see the timeslots cycling through up to every 30 SECONDS, right before your eyes.

The morning “crush” at Crush’s Coaster was effectively split in two for the week, with guests rushing out of Disney Studio 1 to join either the regular line or the FASTPASS distribution. Eventually, the two rather awkwardly met right in the middle of Toon Studio, and trailed back further, side-by-side!

We’ve got a videoclip of the two queues meeting, which we’ve set to some music from Finding Nemo itself for some added amusement… is there a FASTPASS for the FASTPASS distribution yet??

Finally get to the front, and you’ll become the proud owner of the closest thing to Disney gold-dust — a real, printed Crush’s Coaster fastpass ticket!

Unlike the tests earlier this year, this week-long trial attempted to test the system as fully as possible, so the tickets were authentic and customised to the attraction.

And when you returned to the attraction at your set time, how was that experience?

The entrance, fresh from other recent changes, was roped off into two distinct lines — one headed by a Cast Member checking FASTPASS tickets and allowing guests through (though only every few minutes, not constantly), the other, as usual, stretching off to the right right around the palm tree ‘Oasis’ area.

The themed sign seen earlier this year, pointing out the two lines, had returned for the occasion.

Pass the Cast Member, and you’d be walking down the first part of the line, divided in two, until you reach the turnstiles and beach hut. Here, your FASTPASS would be taken by a second Cast Member and you’d turn immediately left to join the queue at the entrance to Studio 5 — as the hoard of waiting guests in the regular queue area stared intently. Rather than being mixed naturally, their queue was completely halted as a new group of FASTPASS guests were allowed entry every few minutes.

Photo: Chris500, Disney Central Plaza forum

From here, you’d have a wait of around 15-20 minutes before you’re on-board a turtle shell and speeding around the EAC.

Back outside, and would you be thinking of getting another ticket? You’d have had to think again — all tickets were completely gone on every day of the test before even 12:30pm, such the demand and limited number made available. With a poor hourly capacity of around 900 to 1,000 guests, 40% of this was reportedly made available as FASTPASS tickets — that’s just 30 tickets per each specific timeslot.

Maybe you’d have wanted to queue up in the regular line to enjoy the attraction again? Would the wait really be as horrific as you’d expect when 40% of the capacity is eaten up by the FASTPASS system? Not quite — the queue time indicator appeared to stay relatively steady at 75 to 90 minutes throughout the week. With the ticketing system in place, you were basically waiting the same length of time with fewer people in the queue.

Several members on the French forum Disney Central Plaza have also reported that the operations team intended to test several changes to the system throughout the week, such as increasing or decreasing the amount of tickets given out or even staggering their distribution throughout the day — an initial load at 10am and another at 2pm, for example.

Now that the tests are over, the signage put back to normal and the extra queue line gone, however, there is no word about when or even if the system will return. Was this a test that ran its course and gave the operations and Imagineers the research they needed, or is it something that could be rolled out whenever park capacity reaches a peak?

As always… watch this space.

Or, if you’d like to be a little more involved, vote in our Question of the Week — simply asking “Should FASTPASS return permanently to Crush’s Coaster?”. If you can’t make your mind up, don’t worry — remain seated with your hands, arms, feet and legs inside the website, because we’ve got a full analysis of all the pros and cons of FASTPASS at Crush coming right up…

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