TripAdvisor Traveler Rating:

4.05Cleanliness

4.05Location

4.05Rooms

4.05SleepQuality

4.05Value

4.05

“Boise Ho-Jo”

Aug 21, 2013

It would seem the motel was a bit understaffed. On checkin, though sold out for the night, the lobby had 4 guests, some with children, but there was only a single clerk. There was a long wait and when there was a problem, he did not have the authority to handle it nor anyone on site to ameliorate the situation. We switched rooms with another guest to ease her difficulty. When needing a light bulb in the bathroom, it took longer than expected because someone had to go after some before replacing the existing one. The tv color was very poor but the person replacing the light bulb graciously found us another one that was better.Pancake batter got all over one's hand, and spilled down the sides of the wafflemaker as it was being poured from a paper cup which held too much. Guests knew where things were and helped other guests. Other than that, the continental breakfast was fine, the bed and condition of the room were also. The grounds were fairly well kept up.

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Guest, Thank you for telling us about your stay. We really appreciate all guest feedback. Thank you for telling us your thoughts and concerns. We value all guest feedback. It allows us to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you for your time. We hope to see you again in the future. Sincerely, Howard Johnson Boise Airport
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