I wrote last week about our amazing bullet train experience during the recent World Travel and Tourism Summit in Japan. That was but one piece (albeit a memorable one!) of the incredible logistical puzzle masterfully crafted by JTB company and its president, Hiromi Tagawa.

As a Global Member of the World Travel and Tourism Council (WTTC), I had the honor of participating in the organization’s global summit for travel leaders. The global summit was in Sendai, Japan, the region hardest hit by the earthquake and tsunami last March.

My last submission in this space prompted many comments and e-mails. Some of the responses were so insightful that gave me ideas for future columns. So, thank you. Though there is one point I should clarify.

As CEO of a luxury company, I know that our success is rooted in understanding our customers. Continuing from last week, I will be writing a series of columns on this topic and how it relates to Indian brands, Indian consumers, and the economies of Asia on a broader perspective.