Class:
VisitorMessage

Overview

Message sent by the Visitor

Property Summary

(string)
id

Identifier of the message. This identifier can be used to track a single
message's status updates through time and to avoid re-rendering the
entire list of messages when the status of only a single message has
changed.

Message delivery status, see STATUSES. Null if the
object was received using engagement.chat.EVENTS.MESSAGES
event.
Status SENDING:
The message is being sent but has not yet been received by the Operator.
Status RESENDING:
The message delivery has failed at least once and a retry has been initiated.
Status DELIVERED:
The message has been successfully sent and the Operator has received
it.
Status FAILED:
The message's delivery has failed. This may sometimes happen in poor
network conditions.

(?object)
attachment

Attachments add more context to a message, enhance user experience and make it more interactive.
Typically a response to OperatorMessage