HELP FILE

Install Active Directory Connector v2

The Active Directory Connector is a desktop application and uses a simple installation wizard. Because it is a Windows service with a user interface, you will need to enter an admin user's credentials to allow the UI to launch. The Active Directory Connector (ADC) receives Active Directory user updates and automatically makes the same changes in your LogMeIn account.

If you already have the Active Directory Connector v2 installed and want to get the latest version, please see Update the ADC.

Configure a delayed start of the service (optional)

Note: These instructions only apply to users who have installed ADC (v2.1.0.372 or earlier).

To ensure the Active Directory Connector does not lose connection with your Active Directory environment, configure a delayed start of the ADC service in Windows as follows:

Go to Services by clicking the Windows Start menu, then type Services and hit enter.

Right-click on the Active Directory Connector and select Properties.

On the General tab, locate the "Startup type" section and use the drop-down menu to select Automatic (Delayed Start), then click Apply.

On the Recovery tab, use the drop-down menu to select Restart the Service for the First failure, Second failure, and Subsequent failures options, then set the "Restart service after" time to 15 minutes (or more) and click Apply.