phone system

Whether you’re a new business determining what kind of phone system you should select or you’re evaluating the possibility of updating the phone system at an existing company, the choices may boil down to either Primary Rate Interface (PRI) or Voice over Internet Protocol (VoIP) delivered through Session Initiation Protocol (SIP) trunking. PRI is essentially… Read More

The evolution of technology in the telecommunications space continues to point to change. The systems you put in place are quickly outdated and your competition will continue to be one step ahead of you simply because you’ve made significant investments in legacy systems. But does a move to the cloud always mean a competitive advantage,… Read More

By now, the ShoreTel and Mitel merger is widely known, and the legal and financial process of Mitel acquiring ShoreTel is now complete. Copper State Communications expects to support ShoreTel systems and investments for many years to come. We don’t anticipate any significant changes to our ability to supply and support the ShoreTel platform, and… Read More

ShoreTel and Mitel have a prospective merger in the works, with Mitel potentially acquiring ShoreTel. The process is underway at this time, but Copper State Communications still expects to support ShoreTel systems and investments for many years to come. We don’t anticipate any significant changes to our ability to supply and support the ShoreTel platform… Read More

The number of decisions that need to be made within a business on a daily basis can be staggering. Some are as simple as the number of reams of paper that need to be ordered for the copier, while others have a much broader impact. Deciding on the provider for IP telephony, for instance, is… Read More

Despite all the modern advances in communications technology, businesses will always need voice connectivity. Every solution has its benefits and drawbacks. Educate yourself on the pros and cons of each to determine which voice solution is right for your business.

Most IT departments have the perception that their unified communications (UC) solution is the sun in their solar system, around which all other things must orbit. This may be true in some situations, but more frequently the conversation should revolve around the phone equipment instead. Planning unified communications strategy cannot be done successfully without considering how the… Read More