Contract Catering Industry

Brewing Industry

Trends

The environment

Environment initiatives

Environment issues – the hospitality industry

Computer reservations systems

Quality assurance

Total quality management

Example Candidate Response Booklet

Example Candidate Response (ECR) Booklets are a source of crucial information for Centres and Candidates as they use real candidate responses. We ask Senior Examiners to comment on five or more responses in terms of why the mark was awarded with commentary about how to improve the answer (if necessary).