Country Language Phone number Spain Spanish +34 914 534 087 Switzerland German +41 44 800 93 00 French +41 44 800 97 00 Sweden Swedish +46 858 769 220 Turkey Turkish +90 212 444 82 46 United Kingdom English +44 870 240 24 08 Ukraine Russian +380 443 908 246 GB For contact information for other countries, go to http://www.sony-europe.com/support. VAIO hardware repair services If you want more information on how this service is provided, go to the VAIO Support web site (http://www.sony-europe.com/support). While the majority of issues are resolved via the Internet or over the phone, sometimes resolving the problem might require intervention or repair. We would like to draw your attention to the following important remarks before we pick up your VAIO: s Since you are responsible for backing up your data, it is essential that you back up all your files from your hard disk as Sony cannot guarantee the integrity of programs or data on your computer during the repair process. s Do not include any accessories in the shipment of the main unit unless advised otherwise. s A flat fee will be charged for out-of-warranty repairs if you choose not to go ahead with the repair. s An address, telephone number and contact person reachable during office hours are compulsory to allow our delivery courier and back-office team to operate successfully. 25