If you are homeless please use our address when filling in your application:
City of York Council
West Offices
York
YO1 6GA

If you apply online and we ask you to provide details of your income and expenditure, the Citizen's Advice budget sheet can help you list all income and expenses for your household. Please return this printed/completed sheet to YFAS via our Benefits Section (not Citizen's Advice).

There are two types of assistance available, targeted at those most in need:

Emergency Assistance to help with a disaster or crisis

Community Assistance to help with a return to/to remain in the community

Community Assistance can also help ease pressure on families, for example by providing help to attend a funeral or with visiting a relative who is ill.

Items are awarded on the basis of need, for example, carpets will only be provided unless there is a specific reason, for example you have a baby/toddler who crawls around the floor.

Benefit delays

If you're waiting for an award of benefit from the Department for Work and Pensions (DWP) and you have no money due to a delay in your initial payment being made, you can apply for a short-term benefit advance.

Contact DWP on 0345 6088545 and select the option for the benefit you are waiting for.

Other discretionary help

If you are receiving Housing Benefit or Universal Credits and you're struggling to pay your rent you may be able to request aDiscretionary Housing Payment (DHP).