20 Why effective service monitoring and control is increasingly importantBusiness dependencyIT customers have greater exposure to IT failures, which often have a severe impact to critical business functionsBusiness investmentgreater demand for demonstrable immediate return on investment (ROI) and the delivery of continuous long-term benefitsTechnology complexityit becomes more difficult to understand all the intricate requirements necessary to keep the IT infrastructure in good conditionBusiness changethere is an increased demand to shorten IT technology delivery life cycles, increase architecture agility, and make better use of tools

22 End-to-end monitoringProvides end-to-end visibility into the data centerEnsure that IT services, applications, and servers run smoothly and are meeting service levels for optimal uptime and responsivenessMonitor the complete data center server environmentProactive platform monitoring across servers and operating systemsApplication and service level monitoring across line of business application, including user perspective monitoringInteroperability and extensibility through use of open standards and flexible platformMeet performance and availability SLA requirementsTake action based on application knowledge before users are impactedMonitor complete application or service to ensure all aspects of user experience are optimized