Warranty

The Riddle’s Jewelry Worry Free Watch Warranty goes above and beyond the manufacturer’s warranty to cover failures due to the normal wear and tear of using your timepiece. There are no deductibles, hidden fees and is fully transferable*. Coverage begins immediately at the time of purchase on your timepiece and continues for a full 36 months. Coverage includes the following areas:

Movement Failure

Crystal scratches and/or Breaks

Case and/or Bezel damage

Broken watchbands

Broken stems and/or crowns

Broken Clasps

Water damage to water resistant watches

Lifetime Batteries and Battery Replacement

Lifetime Watch Band Adjustment with customer supplied parts

Transferable Coverage:

If you should sell or give your watch as a gift to someone your Worry Free Watch Warranty, and all of its benefits, transfer to the new owner provided you provide them with the original warranty packet.

Utilizing your Worry Free Watch Warranty

Simply take your timepiece and the original warranty packet into any Riddle’s Jewelry retail location for service. Having the original receipt and original warranty packet are an integral part in ensuring smooth and speedy service.

Verbal Coverage Description

The Worry Free Watch Warranty covers parts and labor costs to repair your timepiece in the event your timepiece experiences failure caused by damage to the case, clasp, crown, crystal, stem, band or inner movement. If damage is limited to the band or strap, Riddle’s Jewelry may elect to replace either the complete watch or the band at our discretion. Riddle’s Jewelry will repair or replace the product or reimburse you for the pre-authorized repairs to or replacement of the product, at our discretion, when required due to a breakdown or failure which is not covered under any other warranty or service plan. Equivalent non-original manufacturer’s parts may be used for repair for the product if the manufacturer’s parts are unavailable or more costly. Coverage begins on the date of purchase of your timepiece and continues for a period of 36 months from that date. During the first thirty days you may be required to return the product to the original store the item was purchased at to process your claim. If your timepiece is in for repair when the Worry Free Watch Warranty expires coverage will be extended until the covered repair has been completed.

Coverage Limits

For any single claim the limit of liability is the least of the cost of:

The total of authorized repairs performed, up to the purchase price of the timepiece.

Replacement of timepiece with a product that is similar in nature containing similar features

Reimbursement for authorized repairs up to the price that you paid for the product

The price that you paid for the product.

In the event that the total of all authorized repairs exceeds the purchase price paid for the timepiece, Riddle’s Jewelry, shall at its sole discretion, either replace the product with one of similar value containing similar features, or issue a gift card equal to the original purchase price of the covered timepiece only. Reimbursement in either fashion shall have satisfied all obligations owed under the Worry Free Watch Warranty.

Riddle’s Jewelry, at its sole discretion, may require that you return the covered product to a designated location as a condition to receiving a replacement product or reimbursement.

Items excluded from the Worry Free Watch Warranty

Incidental or consequential damages, including by not limited to any delay in rendering service under the Worry Free Watch Warranty

Any and all pre-existing conditions that occur prior to the effective date of the Worry Free Watch Warranty

Damage from accident, abuse, misuse, introduction of foreign objects into the product, tampering with element’s designed to secure diamonds or gemstones, unauthorized product modification or alterations.

Breakdowns as a result of failure to follow the manufacturer’s instructions

Third party actions including fire, collision, vandalism, theft, etc.

Damage or loss resulting from the failure to obtain inspections and/or periodic checkups required by the original manufacturer’s warranty or retailer’s warranty

Damage covered by any other warranty or service contract

Damage which is not reported within 30 days after expiration of the Worry Free Watch Warranty

Damage caused by defective batteries or replacement of defective batteries by those other than Riddle’s Jewelry

Total loss of timepiece

Cosmetic damage including: scratches, peelings, dents that do not impede the mechanical functionality of the timepiece

Unauthorized repairs and/or parts

Inherent defects that are the responsibility of the manufacturer or parts failure due to manufacturer recall regardless of the manufacturer’s ability to pay for such repairs

Preventative maintenance

Products with removed or altered serial numbers

Water damage if used under conditions which exceed the product manufacturer’s water resistance guidelines

Loss of use during the period the covered product is at a repair facility or otherwise awaiting parts

Any product used in a commercial setting or rental basis

The Worry Free Watch Warranty Plan is non-renewable

Cancellation of Coverage

The Worry Free Watch Warranty Plan is non-renewable and expires after 36 months of coverage. The plan can be cancelled by you within the first 20 days of purchase. To cancel the plan simply visit any Riddle’s Jewelry Retail Location with your original sales receipt and original warranty packet. In order to receive a full refund of the price paid for the plan, present the original sales receipt and original warranty packet and provided no service has been performed you will be refunded the full purchase price for the plan. In the event service was performed a pro rata refund, less the cost of any service received will be issued. The plan may be cancelled by Riddle’s Jewelry for fraud or material misrepresentation, including but not limited to commercial or rental use. Unauthorized repair or replacement of covered equipment shall result in the cancellation of this Plan by Riddle’s Jewelry. In the event of cancellation, written notice of cancellation shall be mailed to you, at the address on file, not less than thirty (30) days before cancellation is effective.

Request a Showing in your local Riddle’s Store

Free Shipping On All Orders

Riddle's Jewelry offers free standard shipping on all online orders. Please allow 1-3 business days for your order to process.

We offer upgrades for expedited shipping. However, circumstances may occur in which we must have your order shipped in to us before we can ship it to you so please allow 1-3 business days for processing before shipment.

Overnight and two-day delivery options are available, as is international Canadian delivery. Charges and detailed delivery options are offered during checkout.

Money Back Guarantee

We hope that you are delighted with your online jewelry purchases. But, if you need to return, exchange, or have your item repaired, sized or adjusted for any reason, you can do so within 60 days for all diamond purchases and 20 days on other jewelry purchases. We are unable to accept returns of special order items or customized pieces. We accept returns through the mail, or in any of our Riddle's Jewelry store locations. Returns are credited in the original form of payment. All returned or exchanged items must be in new and unused condition.

Riddle's offers a diamond trade-in policy, allowing you to buy a diamond today with the assurance that you can upgrade it at a later time.

No Interest if Paid in Full within 36 Months with Regular Monthly Payments. Interest will be charged to your account from the purchase date if the purchase balance is not paid in full within the promotional period.*

A Riddle's Jewelry credit card* is a convenient way to pay for your Riddle's Jewelry purchases. Plus, as a Riddle's Jewelry cardholder you can enjoy other great benefits throughout the year, such as:

Special promotional offers where available

Revolving line of credit that you can use for future purchases without reapplying

Quick credit decisions

Convenient monthly payments to fit your budget

Easy-to-use online account management and bill payment options

*The Riddle's Jewelry credit card is issued by Wells Fargo Financial National Bank. Special terms apply to qualifying purchases charged with approved credit. Minimum monthly payments are required during the promotional (special terms) period. Interest will be charged to your account from the purchase date at the APR for Purchases if the purchase balance is not paid in full within the promotional (special terms) period. Paying only the minimum monthly payment will not pay off the purchase balance before the end of the promotional period. For new accounts, the APR for Purchases is 28.99%. If you are charged interest in any billing cycle, the minimum interest charge will be $1.00. This information is accurate as of 08/01/2017 and is subject to change. For current information, call us at 1-800-431-5921. Offer expires [08/31/2017].