FAQs

Please feel free to e-mail us at contactus@gopalancinemas.com for all queries and suggestions.

Can I book my cinema tickets online?

It is possible to book tickets for all Gopalan chain of multiplexes, Simply log on to www.gopalancinemas.com click on "Buy Tickets" and follow the instructions provided.

Do I have to pay extra fee when I purchase tickets online?

Yes, there is a convenience charge on each ticket purchased online as per the respective cinema.

Is buying tickets on-line on www.gopalancinemas.com safe and secure?

Absolutely! www.gopalancinemas.com online booking service is protected by the latest technology. We have Entrust certificate and have tied-up with HDFC Payment Gateway which is a 3D Secure & VBV certified Payment gateway.

What methods of payment are accepted online?

We accept all major credit cards. When collecting the tickets, the card holder must be present with the card used to make the booking. Tickets will not be made available to anyone else.

Can I select my own cinema seats?

Yes, it is possible to select seats of your choice on booking tickets online for the available seats. Click on “Choose Your Seats” button on the Online Booking page to view the seat layout and select seats of your choice Or click “Proceed” to continue without seat preference.

What happens if my machine crashes when I am in the middle of a booking?

In the event that your computer crashes or you experience problems, please note that payment will not be made by you unless you have completed the entire process and confirmation of your booking has been made. However, in the event click on “Order Details” link on the website to check your booking status or write to us on contactus@gopalancinemas.com.

How do I know if my booking is confirmed?

Confirmation of your booking is clearly displayed on your computer screen at the end of the booking process. You can print this information if you wish, but this is not necessary in order to receive your tickets. In addition, if you have entered an email address, confirmation of your booking will be sent to you via email Followed by an SMS on the number given by you while making the payments. In order to view your transaction histories click on “Order Details” link on the website.

Once I have booked tickets online, how do I collect them?

You can collect your tickets from the Box Office of the cinema you have booked tickets for. Please ensure that you arrive well in advance of the show time to allow time to pick up your tickets. Please remember to bring your card with you ensuring it is the one used to make the purchase. For security reasons, the card holder MUST be present for the tickets to be collected at the cinema.

Once I have booked tickets online, when can I collect them?

The tickets may be collected during the cinema's normal opening hours as soon as the booking has been confirmed.

If I am running late for the film will my seat be held?

Once your purchase has been confirmed, your admission is held and will not be sold to another customer.

Can I cancel the tickets that I have booked online and get a refund?

Once tickets have been bought online, they are considered sold and cannot be cancelled, refunded or exchanged.

How do I Register on www.Gopalancinemas.com?

Simply choose “Member Registration” link from the navigation drop down or menu bar at the bottom of the page and fill out your details. The fields marked * are mandatory and must be completed for registration to be successful. For your security, you will be asked to specify a username your password shall be emailed to you. Which you can change at a later date.

Once registered, will my details be supplied to other companies?

Your privacy is very important to us. We will not be passing any customer details to any other companies (other than those within the employ of Gopalan Cinemas.) so that they can contact you directly. You will only receive communication from Gopalan Cinemas as a result of registering on www.gopalancinemas.com. You will also only receive this communication from Gopalan Cinemas if you have given us your explicit consent by clicking the appropriate boxes when registering. From time to time we may, however, include relevant third parties or companies in our communications if we believe this will add value to our communications. The option to un-subscribe is also given should you wish to do so.

What happens if I forget my password?

Simply click on “Forgot Password” link from the navigation drop down or menu bar at the bottom of the page and fill your username and click “Submit”. Your password will be emailed to you. If you experience any further problems, please contact us via email on customerhelp@gopalancinemas.com.

How do I change my password?

Simply click on “Change Password” link from the navigation drop down or menu bar at the bottom of the page and fill your username, old password, new password and click “Submit”.

What are the benefits of registering on www.gopalancinemas.com?

If you register on www.gopalancinemas.com, you have the opportunity to select some benefits only available to our registered visitors. You can become part of our exclusive communications program. By opting in to this, you will receive exclusive Gopalan Cinemas offers and information via email. You can also request to have film times for your nearest Gopalan Cinemas sent directly to you in a weekly e-mail. To request these optional services, simply click the appropriate boxes on the registration page or click on “Subscribe” link from the navigation drop down or menu bar at the bottom of the page.

How do I book for Birthdays, Kitty Parties & Group Bookings?

For details on this facility call Subbarao -9900151524/ Perumal- 9900053284 or email us on - bookings@gopalancinemas.com

How can I find out about the facilities available at the cinema?

Email us on contactus@gopalancinemas.com

How do I find out a film's show time?

The show time of films will be displayed on the “View Movie Schedule” section. This can be accessed from the navigation drop down or at the top of every page. Simply select, Location & Date of your interest.

Terms & Conditions

Cinema tickets are sold by Gopalan cinemas and can be purchased by the user via the online booking system using credit/debit cards.

A nominal convenience fee shall be charged from each user over and above the prescribed value of the ticket. This convenience fee shall be in lieu of the convenience given to the user by Gopalan cinemas and shall not form a part of the value of the ticket.

The user must ensure the correctness of all details of the booking before finally booking their tickets as Gopalan cinemas will accept any responsibility and will not issue a refund for wrong bookings that are the fault of the user. If the user experiences problems with the booking process, they are to call the helpline number(08026599900) of Gopalan cinemas specified on the booking page. The Portal shall not cancel any bookings once the transaction is completed.

Once the booking has been processed, the user will receive a confirmation e-mail to their e-mail address with all the relevant details of their booking. Gopalan cinemas is not responsible and will not issue a refund to the user for selecting the wrong tickets or if the user does not meet the minimum age requirements for that particular film. The online booking is non transferable and cannot be further sold.

To collect the tickets the user must present the credit/debit card that was used to book the tickets in that particular cinema. The user has to carry the print out of the confirmation mail. The user may procure the ticket from the Box office of the concerned multiplex. The user shall also carry proof of age for movies certified 'A'.

Cancellation of tickets:

The booking shall be deemed to be cancelled in the following circumstances:-
The booking is valid only for the viewing of the film at a specified multiplex of Gopalan cinemas. The booking shall become valueless and non refundable if not used on the date specified on its face.

If, in the opinion of a representative of the Gopalan cinemas, the user is in breach of these Online Booking Terms or is under the influence of drugs or alcohol, or that it is necessary for the safety or comfort or security of other customers or for the protection of property, the representative reserves the right to refuse the entry or request the Customer to leave the multiplex and may if necessary physically remove the Customer from the multiplex or physically restrain the Customer.

Gopalan cinemas are required to abide by and enforce the age restrictions as specified by the Law for the time being in force. In the event that an authorized Gopalan cinemas representative is of the opinion that the user does not meet the minimum age requirement and the user cannot provide photographic proof that they are of the required age, Gopalan cinemas will not permit entry to that performance or film.

General Conditions:

Gopalan cinemas will do everything possible to ensure the show and operating times of the cinema are true to the advertisements. However due to circumstances beyond control there may be times that a film has to be cancelled or shown at a different time. In this instance the user may be given a refund of the ticket only. The mode of refund shall be at the sole discretion of Gopalan cinemas. If any show is cancelled or cancellation is done from the management of Gopalan cinemas then the formalities for the same will be taken in to consideration. The user agrees not to bring in any action against Gopalan Cinemas in such instance.

The user, who has booked for a movie certified as ‘A’, must provide Gopalan Cinemas with the relevant proof of entitlement when the tickets are being collected or upon entry to the cinema.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of decline of authorization for any transaction, on account of the card holders having exceeded the present limit mutually agreed by us with our acquiring bank from time to time.

Cancellation & Refund Policy:

1. Once tickets have been bought online, they are considered sold and cannot be refunded or exchanged.

2. Incase if there is any show cancelled because of technical problems or print problems or due to unforeseen circumstances, Gopalan cinemas will refund ticket amount only within 10 days through HDFC bank and not in the Box office counter for online tickets only.

5. If refund is not received by you within 10 days,you may contact us through our email support@gopalancinemas.com

Privacy Policy

This notice is to inform you about the policies for collection and use of personally identifiable information on Gopalan Cinemas.com site. Sites which are linked to our site may have different policies; please review the privacy policy notices on those sites for details.

We do not collect personally identifiable information about you on this site without your knowledge, and all such information is collected directly from you. For example, we may ask you to provide your e-mail address, name, mailing address, or other information about yourself in order to participate in contests, to be added to the list to receive e-mail updates on new films, to send so-called "postcards". You are required to provide us with this information, but if you choose not to, you may not be able to participate in some of the activities on this site.

We use the information we collect from you to allow you to participate in the site activities for which the information is collected. For example, when you give us your e-mail address in order to receive updates on new films, that address is added to the e-mail list for that particular category. On each e-mail you receive, you are given the opportunity to unsubscribe; when you unsubscribe, we remove your e-mail address permanently from that mailing list.

For contests conducted on this site, we use the personal information you provide only for the purpose of contacting you if you win a prize and sending the prize to you. We do not use contact information contained in contest entries to create mailing lists or for any other purpose. For further information about how we handle entries to a particular contest, please consult the contest rules.

We do not share personal information provided by site visitors with anyone outside Gopalan Cinemas, except to the extent necessary to allow you to participate in site activities (for example, to send you a prize that you have won in a contest on the site). In particular, we do not rent or sell mailing lists of site visitors to any third party.

We try to keep the information we collect from you as current as possible, and we take steps to maintain the security of your personal information and to prevent unauthorized access to it by those who do not have a legitimate need for it. We will never post your e-mail address or other identifying information you have provided on our site without your consent.