“WHAT??? I know he didn’t just send me that response! RUDE.” “You are kidding me. Am I reading this correctly? Did she just say I did that? I did NOT!” “OMG. What a total A*&^#$!!” The initial thoughts after receiving a shocking email. You may feel totally surprised, misunderstood, offended, embarrassed, perhaps even violated. Your […]

TRUE STORY: During my first year on the job, I cried at my bosses desk a total of 5 times because I messed something up. TRUE STORY: A client accidently forwarded me an email response directed toward his peer that said, “Nadene is an idiot.” He called me apologizing after I responded with, “Ouch.” but […]