The new PIDS communicates train status, origin and destination stations, boarding gate and other information and features bright, new LCD displays which are easier to read and synchronize audio and visual messaging in the station.

Pilot of new information service to provide live notifications of severe delays directly to customers' mobiles or computers to alert them more quickly. First time that Twitter has partnered with a transport authority to provide live travel information to customers using this innovative approach.

The agency backed away from its decision because it gave the perception that it was "stepping back from providing the full-range of information" it currently provides to customers, which was not the intention.