Sony Online Entertainment has hit my bank account for three charges of $59.99, one each on June 2, 3, and 4. This is for payment of the new expansion I paid for on Dec. 9, 2011. They effectively stole everything in that account except five bucks and change. The refused to pay it back immediately through paypal and have cause other expense payments to bounce back.

Thus far I have $90 in bad checks fees because of their theft and will probably have $90 more before the funds are restored.

So I have effectively been robbed of $180 even with the payback. They agreed to compensate me for the inconvenience and loss with a free month of game time. So Sony steals $180 from me and causes a $180 loss and is will to make good with a $15 compensation. I am going to have to take legal action against them for the monetary damages.

Sony's explanation of how that happened was a computer glitch. I don't see, and I am a certified Dell technician, how this could have happened without human intervention. But Sony refuses to consider the possibility it was intentionally done by one of their employees. So long as Sony is in denial that there may be a disgruntled employee tampering with user accounts I would advise each and everyone of you to carefully monitor what charges are deducted from your bank accounts by SOE.

I know you''re really upset, but there's no evidence that anyone at SOE deliberately stole from you. Please don't throw accusations like that around unless you have hard evidence.

I've experienced a bounce cascade like that and it really sucks. Did they return the original over-charges? Have you contacted Paypal for help? Have you asked the CS person helping you to escalate your case? Have you researched the extent of their legal liability for the charges caused by their over-charges?

#4rickcarufel,
Posted:Jun 12 2012 at 2:03 PM, Rating: Sub-Default, (Expand Post) Where I come from when you triple charge someone's bank account for a purchase that was made and paid for in December, we call that stealing whether you try and hide behind the old computer lie or not.