Welcome to Telpay Support

We're here to help you with the setup, use and training of Telpay products. Simply enter your query in the search box.

Overseas Employees

We have employees in other countries. How are they paid if we don't have a Canadian bank account number for their payroll deposits?

You can make international payments to employees. You will need to register with Payline by Ice, Telpay's third party provider for exchange rates. Once you have registered with Payline by Ice, you can download the international payment module in Telpay for Business. The international payment must be entered as a bill payment right into the Telpay software, you cannot auto import these types of payments.

Having Trouble?

If you are having trouble finding the answers you need, our Customer Care Professionals are available Monday to Friday, 7:00am to 5:30pm CST. Call us at 1-800-665-0302 or email customercare@telpay.ca