After you placed the order, UWDress.com has to process your order and put your items through its strict quality control tests. Therefore, total delivery time is different from shipping time alone.

Total Delivery Time = Processing Time + Shipping Time

Processing Time:Processing time is from you place the order to the product leave our warehouse.Since all dresses are made to order on UWDress.com, so processing time for dresses is usually 15-18 days, and it is usually 3-7 days for shoes, handbags and all the other accessories.

Shipping Time:The shipping time is from shipment to your destination.Currently we only provide Express Shipping Method.You can see shipping time from the following form.

Methods

Shipping Time

Express Shipping

3-5 days

The cost depends on weight of the parcel and distance from us to you.Right now, we have discount.

If you have more questions, please contact our customer service team via email at service@uwdress.com. Once payment for an order has been confirmed, we start to process the order.

We strongly recommend having your measurements taken by a professional tailor or seamstress or having someone help you, measuring by yourself will cause inaccurate measurement results and subsequent disappointing issues. Measurements should be taken in the undergarments you plan to wear under your dress. Make sure to keep the measuring tape comfortably loose, like how you want the dress to fit your body.

Keeping a thumb in the inside of the tape is a practical way.

Bust MeasurementStanding up straight with barefoot, put your arms at your sides and relaxed. Measure the fullest part of your chest and around your back. Pay attention to that this is NOT your bra size. You must wear a bra while taking the measurement.

Waist MeasurementMeasure the narrowest part of your torso. Practically, it is usually an inch or so above your belly button.

Hips MeasurementStanding up straight with barefoot, measure around the fullest part of your hips. Find your hip bones and measure there. Usually it is approximately 7 inches below the natural waistline.

Hollow to Floor MeasurementStanding up straight with barefoot, measure from the center of the collarbone (Hollow) straight down to your feet. Attention please: you should measure it barefoot.If you will wear heels,please state the heels height individually.

Height MeasurementStanding up straight with barefoot, measure from the top of your head straight down to your feet. Attention please: you should measure it barefoot.If you will wear heels,please state the heels height individually.

Refund & Return Policy

We want you to be completely satisfied with your online purchase. If you are not satisfied with your purchase and want to get a refund or even return the item, please check the details of the following return policies in case any special conditions applied.

Contact Us within 3 Days after You Receive the Parcel

We only accept return applications that are within 3 days from the day of your signing for the reception of the parcel according to the courier firm. So it is very important that you check the item and try it on as soon as possible. Once you have any unsatisfactory please feel free to contact our customer service team via email at service@uwdress.com, tell us your order number and the problems you have. It would be great if you can take some photographs to show us all the problems. Please note that you don't need to ship the dress back within 3 days. Our customer service team will inform you the ship back address after they approved your return request. Then you can ship the item back.

Returned Merchandise Must Meet Conditions Described Below

If you are returning dresses,shoes or other accessories, please make sure they are in their original condition - unworn,unwashed, unaltered, undamaged, clean, free of lint,hair or sweat, and without removing the tag.

After we get your complaint, our customer service team will work with you to figure out a solution together. The return request must meet at least one of situations below:

1. Defective, Damaged or Misshipped Products

When requesting your refund, please provide customer service team with photographs and detailed textual description clearly showing the problem with the products. If you believe your items were damaged or lost during shipping, customer service team also need photographs showing the damaged package as well as proof of damage or lost documentation from the courier firm in order to process your refund.

2. Size or Fitting Issues - More than 1inch Disparity and Unfixable

Because of the nature of different materials, a measurement tolerance of 1inch/2.54cm is allowed for both standard size dresses and custom size dresses. Our tailors have also made all dresses with additional fabric in the seams to allow minor size modifications to be made easily. If the dress measurement differences are more than 1inch/2.54cm, or the shoe measurement differences are more than 0.5cm for the length or 0.2cm for the girth,please just contact the customer service team to work out a solution together. If you select the wrong size, the return request cannot be accepted. If you want to exchange for another size, you need to pay for the cost of shipping back and forth. So please be careful to select your size by refering to our size chart at: http://www.uwdress.com/dress-size-chart.html for dress andhttp://www.uwdress.com/shoe-size-chart.html for shoe.

3. Color Issue - Not Including Ones Caused by Screen Settings

The settings of your computer screen may alter the color of the pictures shown on UWDress.com. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or misshipped. However, if you are confident that you have received the item in a wrong color, please contact us and we are always happy to help solve any problem. If you do want to know whether the color you chose is your expect or not, we suggest you to order color samples first.

4. Items that Cannot Be Returned or Exchanged

No returns and no exchanges for personalized items;No returns and no exchanges for earrings (including jewelry sets containing earrings), and personal care items (including lingerie, etc) due to hygienic reasons.

Ship the item out within 7 Days after Our Customer Service Team Give You the Return Address

Once our customer service team approved your return request, we will send you an email with information, like return address, which can guide you to ship the item back. Please ship the item our within 7 days after that. Please note that you need to pay the shipping cost for the return. After you ship the item out, please send an email to service@uwdress.com to tell us the courier firm you used and the tracking No. of the parcel.

After Receive and Check the Item, We Will Refund You the Money

After we receive and check the returned item, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to 5 business days for it to be refunded to your PayPal account.

Normally, We Will Not Refund You the Money for Shipping

The actual shipping cost (not the sale price for shipping) is charged by courier firm, so that part of money would not be refunded when we accept your return request.

Returns without Our Customer Service Team's Approval Will Be Unacceptable

Returns will not be accepted without prior approval from our customer service team. Please contact us first and ship the dress out after your return request has been approved.

Force Majeure Disclaimer

Return applications are excluded if the items are hampered or prevented by unexpected political or economic events or generally by force majeure such as earthquakes, hurricanes, floods and volcanoes and so on.

Can dress be guaranteed?

Your satisfaction is our utmost pursuit. We have a professionally trained team who possess professional expertise, rich experience and unlimited credibility. Our dresses are streamlined into a system that strictly checks and double checks quality, from tailoring to delivery. Besides the guaranteed quality and top-ranking service, we provide you the most reasonable price, since we tailor bridal gowns, bridesmaid dresses, mother of bride dresses and varies kinds of special occasion dresses. We devote ourselves to making sure you get the perfect dress for any occasion. The following is how we guarantee the quality of our dresses.

Order Confirmation

The size and color of dresses are sensitive factors in the apparel industry. We have special employees to review the details of your order and check for anything that might influence dress processing. At the same time, an email confirmation of your order will have already arrived in your inbox.

Garment Tailoring & Checking

Each piece of our apparel and accessories is tailored by professional and experienced dressmakers. And we have advanced manufacturing facilities. The dress-making process is flowing and strict. So you just throw away your doubt and worries about the style and quality of the dresses at uwdress.com.

Before getting the chance to be shipped to your front door, all dresses and accessories have to go through our rigorous QA procedure. Every item is surely first inspected inside and outside by our highly-trained QA team based on strict requirements and the International ISO quality standards. Then we do a basic check to make sure the product is consistent with every detail specified on your order. The item will not be allowed to be shipped out unless it meets all of our standards!

Garment Packing

Before packing, we do a thorough check to make sure the product matches your order and the right accessories are included.

Then, our packing team adopts effective ways to avoid possible damages during the packing process and make your package more water-roof, pressure resistant and air-tight.

As soon as your package is out of our door, you will receive an email informing you the tracking number. You can start tracking the package in 2 days; our customer service team will keep on tracking it until it reaches the destination safely.

Marvelous Customer Service

uwdress.com has great customer service available for help 24 hours every day. No matter what the issue is, we're always here to serve you.

1.Can you customize the size of my dress?

Yes, of course. You can choose Custom Size and fill in the six accurate measurements: Bust, Waist, Hips, Hollow to Floor, Height, Heels Height. Then your dress will be tailored according to your own sizes and fit your better.Please check Measurement(which is the third block on the dress page,and Description is the first one) on each dress page to know how to get the measurements by the correct measuring guide.

2. Are you an online bridal store only?

Yes, all our business is done online and we do not operate any retail bridal store.

So far, uwdress.com does not have any stores or sales offices. However, we carry out the strategy of cutting cost to pass on to our customers. So you can buy your favorite dresses at the unbeatable price.

3. Can I see the dress in other colors?

By clicking a color block , pictures of dresses in some corresponding colors will be displayed.Due to not all our colors are listed, if the color you want is not available in the menu, please feel free to contact us and tell what color you like for the dress. It would be better for you to provide a color sample so we will see if it will work out.

5. Will I be able to alter my dress if I receive it and it doesn’t fit exactly right?

Yes. If your size fluctuates or you want to modify the dress slightly, we always leave a few inches in the seams so that your local tailor can easily make alterations as needed. Dresses generally have a margin of 1 inch on either side of a seam. Flower detailing, beading or belts/ribbons may limit ability to let a dress out.

6. If I want to wear high heels with the dress, should I add the length of my heel to my hollow to the floor measurement?

No, there is no need to add the length of the heel to your "Hollow to Floor" measurement. "Hollow to Floor" and "Height" measurements are both measured barefoot. The height of heels need to be provided separately.

7. Will my dress exactly match the color I see on your website?

When we take pictures of dresses, we will try our best to offer their exact colors to our customers.

However, there might be a slight difference between the actual dress's color and what you see in the website, as the settings of your computer screen may alter the color of the pictures shown on the site . So Slight color aberration may not mean that the dress is defective or mis-shipped. However, if you concern the color very much, please contact our customer service team to get some color samples.

This is a great site with so many nice styles for choosing and at much cheaper prices than that of any other conventional store. Two weeks for delivery, it is fast considering it's an overseas purchasing. Extra discounts make it possible to save more on every purchase!

This was my second order of these dresses as I previously had picked the wrong color. Color is perfect on this one but with that said I had asked for the dresses to be expedited but unfortunately due to Chinese National Holiday and several excuses later they just arrived this week. But luckily, my wedding is next week. Thank God they were all in perfect condition!!!

I ordered 4 this dress for my bridesmaids and they are absolutely beautiful and definitely fit as expected. Uwdress provided us all free custom size for girls, they are so kind and easy to communicate, I will order from you again.

Beautiful dress! Even nicer than it looked in the picture! Love the sleeves that hide part of my arms. Length is perfect for high heels, which I like to wear when I'm dressing up for the evening. I was nervous ordering as they were from overseas but I am delighted with the products. Very happy customer.

Wonderful dress!! Love the design of the collar. I wore it for my nephew's wedding and am thinking to use it for more events now since it's very comfy and versatile! Will be ordering more products from your website.

I recommended the store to my friends and family, since they are faithful, if you want to cancel your order within 2 days, they will arrange refund immediately to your credit card, which really makes you want to do business with them if needed.

We needed 3 dresses for my bridesmaids, and my budget was not much Uwdress has so many cheap yet high quality dresses, we all like this style, so beautiful, elegant and I'm very suprised at how great the workmanship is for this price!!

I love this dress so much. It fits beautifully (I'm tall and always worry about length), is comfortable, well made, and hides all those lumps and bumps. For the price, it's ideal.Thank you so much, will be ordering more dresses from your company!

To be honest, I was a bit skeptical about ordering from this site , i ordered one dress first for my bridesmaids and dress quaility was just unbelievably nice especially for such a low price..When I had shipping problem with my order the customer representatives replied me fast to help me. I enjoyed doing business with UWdress and will be ordering three more dresses for my rest girls soon. Thank you!!!

It's awesome. So classy and well made. I was surprised how it hugs curves in the most flattering way. And it's super comfy too! My husband also loves it which is very rare.. Overall, a nice dress. LOVE it!

I bought this dress for a church wedding, which is very appropriate! I love how it fits me, so figure-flattering~ The measurements are true, so if you go by the chart it will absolutely fit. Can't wait to wear it!

A very nice 4-season dress! It is beautiful, nice qualtiy, very flattering shape, and the color is really great! I wore it to my son's wedding and had lots of compliments. Hope to be able to wear it again soon. Thanks a lot.

Ordered this dress for my cousin's wedding and it looks exactly like the pic. It's true to size and well made. Its style is very simple, elegant and modest.. Feel& look great on it. I'm happy with the purchase. Thanks.

The dress is absolutely beautiful, the fit is perfect; A TOTAL SHOW STOPPER!!!! Based on the measurement I expected the dress would be fit in the bust area and it was. The main reason I give this dress 5 stars is because its fantastic material, sooo great that make you feel comfortable all day long. Love it!!!

If you follow the size instructions, you will order it right. Bought six of this in Green as the bridesmaid dresses for my garden wedding. Dresses were gorgeous, the color, the fit, the material...It is also figure-flattering, a great dress suitable for any body type. My bridesmaids all looked amazing in it. It was a pleasant experience shopping here, the uwdress team was professional and patient..Great dress, great service. Thanks~

Really like this dress and I get tons of complements on it! Nice decent look, pretty vivid color, airy flowy material.. Oh, and I'm so relieved that It arrived on time. Thanks a lot. Totally satisfied with it.

I'm fat..Ordered size 16, very surprised it still looks great on my body size.. So glad i made the purchase.. The material feels and looks good, not cheap-like. I feel super comfortable wearing it as it breathes and moves with me..Great dress, I love it!

This is a great dress. It's made of soft, quality material and can be dressed up easily. I'm petite, the size 6 fits me perfectly. It's a flattering A line cut with a v-neck that isn't too low. I'm wearing it right now while writing the review. Very satisfied with this elegant dress and i will definitely buy from the seller again.

Super elegant!!! It is such a flattering fit. I'm typically a 6 or 8, and ordered 8 based on the brand's sizing chart, it fits like a glove! Love its v-neck neckline design, which fully shows my beautiful collarbone(lol~~), I love how I look in it. It can really highlights my curves while hiding the flaws i wanna hide..has no reason to dislike it..

The uwdress team didn't let me down, they were very professional, and did a great job! When i first saw the dress, i knew it's gonna be the bridesmaid dress for my wedding. I bought seven of this in orange, but since my girls were all not standard body size, they offered me the custom size service. The shipping was on time, the dresses were gorgeous and fitted perfectly! My girls loved it, and were looked amazing in it. I'm very satisfied with the item, thanks a million for your guys good and flexible service~!

I was going to a wedding and just couple of weeks left I couldn't find a dress in any store. I founded this website and ordered the coral color. I received it in about 2 weeks. I am so glad that they add 2.5 cm to the size you order because it felt a little tie and I have some one lose it up and cut it because I am petite but I love my dress so much that I just order a teal color.

I bought this dress for a wedding and it's perfect as I expected. I ordered the Rosebloom color. It is so vibrant&romantic that gives me a more feminine temperament! The dress looks very classic with an A-line silhouette&V-neck neckline. I love the chiffon fabric, very floaty and comfortable. The beautiful ruchings is a big plus, making this dress look more elegant. Actually, the style of the dress is rather simple, yet can prettify in an instant and won't upstage the party. LOVE it beyond words~~

Fantastic,first time shopper online.Outstanding service, 3 weeks from ordering date to delivery date. Ordered the dress according to my personal measurments. I was delighted that the dress fitted me nicely and I did not need to wear a bra due to the insert bra. The v neck in front and back with short sleeves looks nice. It looked very modern and graceful on me. I'll be proud to wear to my nephew's wedding. I'll be spreading the great product and service that uwdress provides. Thank you ,kind regards :):)

Uwdress.com is my favourite site to buy dress from! The prices are unbelievably low, the communication is smooth and easy, and the dress is of high quality. I have made many purchases from UWDress and have been happy with all of them. I will always buy from UWDress because the dress is unique and I received lots of compliments when I wear it. Love my modest short sleeve chiffon floor length ruching dress. Well-made, nice color and style and classy quality. I have no reason to say somthing bad about it.

My daughter wanted this dress for a wedding she was to be in. It was truly what she wanted and looked great on her. The V shape at neckline and back formed by pleats in different directions is a delicate design that I like best. Its cap sleeves look cute and lovely, too. I like the style of the dress too much!!!!

A beatiful dress! I am very satisfied with the quality and color (silver peony). I ordered a standard size which means the length is very long, good for tall girls. I also like the short sleeves with pleats. Its exqusite workmanship convinced me to believe it and I will order 6 more in custom size for my bridesmaids soon. Thanks for nice dress which saves my wedding :)

The dress was excellent. I like the simple style, and unique sleeves design. Quality is good and dress is very well made. Delivery is fast, so do not hestitate if you like the dress. Just place an order, you will not be disappointed.

I was very happy with the dress I ordered. I was deeply impressed by its prompt delivery and good quality. Short sleeves with v neck looks really beautiful and special. I ordered a custom made and the size fitted me like a glove. Dress is so nice that I would strongly recommend this website and the dress to everyone.

Discovered the online dress shop a while ago, I have been buying a large number of items here. Their prices are incredibly low while the quality of the dresses is pretty good. This dress is well pleated, looks very beautiful on me. The cutting and sewing is also wonderful, each seam is dealt with very well. I strongly recommend Uwdress.com to everyone!

I regarded wedding as one of the most important things in my life. So I treated everything about it very serious. So as the choosing of wedding dress.

Having seen many dresses in physical stores, I failed to find my favorite one due to one reason or another. I nearly fell into despair. Then my friend recommend your site to me. I was unmindful at all and did not go to your website but continue to look for dresses in brand stores. This time, some dresses attracted me but their high price was a big blow to me. Under this circumstances, I thought your website and browse the dresses. I astonishingly found that you have many dresses which looked even more fashion than brand stores at a price equivalent to 1/10 of the prices at stores.

As the wedding time was far, I ordered the dress just as a try. At the same time, I was well prepared to return the dress once it was not good. To my surprise and happiness, the color and style were the same as the picture. The fitting, quality and workmanship were excellent, far exceeding my anticipation. Buying such an awesome dress at an incredible price was such a great thing for me!

It is my first order from uwdress. I ordered it in orchild at first. Customer service always tried to confirm color with me, and told me that the color was more pink. To have me have a better sense for the color, they pasted the picture of ture color sample, very careful and considerate! Finally, I ordered it in light pink. The color is nice and fits me well. I am so happy!!!