Applecare bought on eBay?

I bought applecare for my iPod about three weeks ago, and because I didnt have my iPod yet, I didnt go to register until now, and there's no registration number and have just noticed that the box says auto enroll..I've left postive feedback, however if it doesnt work, what do i do?How can I get my money back?Or can I register this for my iPod still?Cheers for the help.Jack

Email the seller, explain you only just purchased the ipod the apple care was for and ask where the apple care registration details are and see what they say. I have a feeling though that if you have left positive feedback already you won't be able to do anything about it.

Banned

26th Mar 2010

Your goosed, just take it as lesson learned.

Always test goods before feedback or very little or no chance of getting refund

26th Mar 2010

Whats does auto enroll mean?

is it not as described?.

If so what about opening a SNAD with paypal. Think you have 45 days from purchase.

26th Mar 2010

gavjbrown;8216798

What about opening a SNAD with paypal. Think you have 45 days from … What about opening a SNAD with paypal. Think you have 45 days from purchase.

I don't think you can do that when you have already left positive feedback.

Banned

26th Mar 2010

Feedback means diddly squat if you were to open a pp dispute.........did he post it to you.

26th Mar 2010

sickly sweet;8216805

I don't think you can do that when you have already left positive … I don't think you can do that when you have already left positive feedback.

Feedback means nothing in the eyes of Paypal

Banned

26th Mar 2010

If he posted it you could open a SNAD, which basically you would be arguing the physical item is incomplete.

The ruling could go either way as what you have bought is a service, intangiable goods basically not covered by buyer protection, depends if pp are switched on enough to realise it, or the seller argues it, no harm in trying if you have no-joy though.

Original Poster

26th Mar 2010

I'll post what I put in the dispute.. hopefully you;ll understand what I mean then :-)

Original Poster

26th Mar 2010

Hi, I recently bidded on an applecare warranty on eBay. I won this item on 9th March, and recieved the item in question on March 13th. This however was a birthday present for someone and as it was still sealed, I assumed all was well with the item and left positive feedback. However when the person who the item in question was for went to register the extended warranty with apple and opened the box there was no code in there as there should be. The seller has specifically answered my question saying it would add 12 months onto my remaining warrenty on my iPod as long as it was still in warrenty. Upon further investigating the label on the box says auto enroll. After a quick search on google, this is what apple give to customers when they have purchased an applecare warranty. The auto enroll, means that when they bought a product from apple, they also bought the applecare as well, and it was automatically assigned to their product. ( the box is just a confirmation of their purchase of applecarE) This therefore means that basically all the seller has sold me is an empty box. There is no extended warranty in the box, and the seller therefore sold me an item that is significantly not as described, as I have payed £18.00 for pretty much nothing.

I would therefore like a full refund, as otherwise I am out of pocket, and will be even further out of pocket when I have to an applecare extended warranty from somewhere else.

Thanks

Jack

26th Mar 2010

So have you opened a snad with paypal

Original Poster

26th Mar 2010

gavjbrown;8217778

So have you opened a snad with paypal

Yeah, sent a dispute saying item was not as described..

Banned

27th Mar 2010

spikeyjacko;8217726

Hi, I recently bidded on an applecare warranty on eBay. I won this item … Hi, I recently bidded on an applecare warranty on eBay. I won this item on 9th March, and recieved the item in question on March 13th. This however was a birthday present for someone and as it was still sealed, I assumed all was well with the item and left positive feedback. However when the person who the item in question was for went to register the extended warranty with apple and opened the box there was no code in there as there should be. The seller has specifically answered my question saying it would add 12 months onto my remaining warrenty on my iPod as long as it was still in warrenty. Upon further investigating the label on the box says auto enroll. After a quick search on google, this is what apple give to customers when they have purchased an applecare warranty. The auto enroll, means that when they bought a product from apple, they also bought the applecare as well, and it was automatically assigned to their product. ( the box is just a confirmation of their purchase of applecarE) This therefore means that basically all the seller has sold me is an empty box. There is no extended warranty in the box, and the seller therefore sold me an item that is significantly not as described, as I have payed £18.00 for pretty much nothing.I would therefore like a full refund, as otherwise I am out of pocket, and will be even further out of pocket when I have to an applecare extended warranty from somewhere else.ThanksJack

Tbh that could go either way, the physical code is missing so that's the point you have to hope they stand by as a tangiable good.

As for the fact you don't have the service, means nothing, it's an intangiable service, not covered, so it could go either way, good luck:thumbsup:

Original Poster

27th Mar 2010

Cheers hope it goes in my favour, the dispute has been escalated to a claim..The person has replied with:I had explained on the listing that whoever purchased the Applecare protection plan needed to know how to use it. The buyer bought the protection plan almost three weeks ago (9th march) Why has is taken this long to make a claim? They even left positive feedback having received the product. If they are struggling to register the applecare protection plan they need to contact apple. I have no idea what the problem is but asking for a refund for a brand new product that was still sealed is not on. The protection plan is fine so long as you register it properly. I can not be held responsible if the product has not been used correctly.

I've just rung apple and they've said I should request my money back..

27th Mar 2010

Good, let us know how you get on.

27th Mar 2010

spikeyjacko;8221313

Cheers hope it goes in my favour, the dispute has been escalated to a … Cheers hope it goes in my favour, the dispute has been escalated to a claim..The person has replied with:I had explained on the listing that whoever purchased the Applecare protection plan needed to know how to use it. The buyer bought the protection plan almost three weeks ago (9th march) Why has is taken this long to make a claim? They even left positive feedback having received the product. If they are struggling to register the applecare protection plan they need to contact apple. I have no idea what the problem is but asking for a refund for a brand new product that was still sealed is not on. The protection plan is fine so long as you register it properly. I can not be held responsible if the product has not been used correctly.I've just rung apple and they've said I should request my money back..

Tell him you've listened to his advice and Apple themselves have said to get your money back :).

Also whats to stop people buying faulty ipods then taking out warranty with applecare?:?

Original Poster

27th Mar 2010

Met-Cast;8221518

Tell him you've listened to his advice and Apple themselves have said to … Tell him you've listened to his advice and Apple themselves have said to get your money back :).Also whats to stop people buying faulty ipods then taking out warranty with applecare?:?

I've messaged him saying apple have said to request warranty, and because the iPod still needs to be within its first 12 month warrenty!

27th Mar 2010

if its auto enroll the code was applied to the machine it was bought with by apple at the time of purchase,it should not be for sale

Original Poster

27th Mar 2010

I can't work out how to reply, there isnt an option?

Original Poster

27th Mar 2010

massmail666;8221614

your gonna have to email paypal with that reply to be added to the claim, … your gonna have to email paypal with that reply to be added to the claim, as once its been escalated, i dont think you can add commentssourcehttp://getsatisfaction.com/paypal/topics/seller_escalated_to_claim_now_i_cant_add_a_comment_in_response

cheers

Original Poster

28th Mar 2010

A claims specialist is now apparently reviewing the case.. although my extra comment I sent is nowhere to be seen!

Original Poster

28th Mar 2010

Robbing b**tard :(!The claims department have no decided that they cannot decide the claim in my favour as the item was accurately described. And because it is apparenty an intangiable item, they cannot refund my money.Well annoyed. I know it's my fault for not checking it worked before leaving feedback, but the fact that the serial number wasnt in there, and that apple had said the seller should have refunded me I would have thought would have been enough.

Original Poster

28th Mar 2010

Argh I'm so annoyed.

Original Poster

28th Mar 2010

Now I'm gonna have to buy another one for £22 :(!Anyone know any good iPod insurers?