Where are ticket attachments saved?

The text of attachments is stored in the database, however, attachments such as ZIP or JPG files are stored on disk.These can be found in c:\kaseya\webpages\ManagedFiles\VSATicketFilesThe structure is a little confusing at first - the tickets are broken in to their numbered parts

For service desk tickets, the structure is this

\IN\000\001 - This would be the folder for Service Desk ticket IN000001\KB\023\456 - This would be for ticket KB023456

For "Ticketing" tickets, the location is the same, but these tickets do not have prefixed letters, so they are just the numbers