1. Introduction

Intersolve is an acquirer/issuer specialised in the development, supply and processing of transaction solutions for gift cards and e-vouchers (amongst others).

This guide explains the specifics of the payment process for Intersolve.

2. Payment process

In the Intersolve gift cards payment process, one order can be paid for by more than one gift card, generating several payments for one order.

If the full order amount is not covered by one gift card, the customer can choose to pay the remaining amount by using another gift card, or via iDEAL, VISA, MasterCard or American Express. There is currently no limit on the number of gift cards a customer can use to pay for an order. So it is possible a customer pays for an order with several gift cards to match the order amount.

2.1 Possible payment steps

On the secure payment page, after selecting the gift card he chooses to pay with, the customer will see an indication of the already processed amount and of the amount that still needs to be paid (remaining amount).

If the customer's gift card covers the full amount, he will see the transaction result after entering his gift card details and clicking the "Continue" button.

If the customer's gift card does not cover the full amount, he can pay the remaining amount with another gift card or with iDEAL, VISA, MasterCard or American Express. The details of the first part of his payment (the amount and the masked card number he used) are displayed on the secure payment page.

In the example below, the customer paid 1.00 EUR of the 20.00 EUR with his gift card and now still has to pay 19.00 EUR either with another gift card or with iDEAL, VISA, MasterCard or American Express.

If the customer pays the remaining amount with another gift card, he will see the transaction result after entering his gift card details and clicking the "Continue" button.

If he pays the remaining amount with a credit card (VISA, MasterCard, American Express), he will see the transaction result after entering his card details and clicking the "Yes, I confirm my order" button.

If he chooses to pay the remaining amount with iDEAL he will be forwarded to the iDEAL bank selection page where he can select his bank and continue to his bank’s website for the payment.

2.2 Transaction view

When you look up an Intersolve transaction via "View Transactions" in your Ingenico ePayments Account, you will see that one transaction (PAYID/OrderID) can hold several payments.

In the following example screenshot a customer has paid the transaction amount of 25.00 EUR with three different gift cards: two payments of 10.00 EUR and one payment of 5.00 EUR.

The Charge Method column contains the brand name of the specific Intersolve gift card/e-voucher.

3. Payment methods

As soon as one or more Intersolve giftcards are fully enabled in your Ingenico ePayments account, they will automatically appear on your payment page.

If however you have chosen to offer your payment methods in a selection screen on your own site, allowing the customer to be redirected directly to the correct payment method, you need to make use of the PM and BRAND parameters.

The following table shows the values you can submit with the PM and BRAND parameters for every available Intersolve giftcard:

Giftcard

PM

BRAND

Aktiesport

Intersolve

Aktiesport e-gift card

Aktiesport Cadeaukaart

Intersolve

Aktiesport

ANWB Cadeaucard

Intersolve

ANWB

Baby Giftcard

Intersolve

Babygiftcard

Bart Smit cadeaucard

Intersolve

Bartsmit

Beauty & Parfum Cadeau

Intersolve

Beauty & Parfum Cadeau

Bedrijfsfietspas

Intersolve

Bedrijfsfietspas

Blokker Cadeaukaart

Intersolve

Cadeaukaart

Bruna Cadeaukaart

Intersolve

Bruna

Cadeaupas

Intersolve

Cadeaupas

Cook&Co Cadeaukaart

Intersolve

CookandCo

CoolCat Giftcard

Intersolve

CoolCat

De Librije Cadeaukaart

Intersolve

Librijewinkel cadeaukaart

De Nationale Boekenbon

Intersolve

Boekenbon

Duifhuizen Cadeaukaart

Intersolve

Duifhuizen

EYE Giftcard

Intersolve

EYE

Fatboy Giftcard

Intersolve

FatboyGiftcard

Fletcher Hotel Gift Card

Intersolve

Fletcher

Gall & Gall Kadokaart

Intersolve

Gall & Gall Kadokaart

Grapy.nl Giftcard

Intersolve

GRAPY

HEMA Cadeaukaart

Intersolve

Hema

Intertoys Giftcard

Intersolve

Intertoys Giftcard

Jewel Card

Intersolve

Jewelcard

KELLY GiftCard

Intersolve

Kelly Giftcard

Leen Bakker Cadeaukaart

Intersolve

LeenBakker

Lief Kadokaart

Intersolve

Lief Cadeaukaart

Loods 5 Cadeaukaart

Intersolve

Loods 5 Cadeaupas

Maxitoys Giftcard

Intersolve

Maxitoys Giftcard

Mr. Ticket Cadeaukaart

Intersolve

mrticket

Nationale Bioscoopbon

Intersolve

Nationale Bioscoopbon

Nationale Bloemenbon

Intersolve

Nationale Bloemenbon

Nationale EntertainmentCard

Intersolve

Entertainment Card

Nationale Erotiekbon

Intersolve

Nationale Erotiekbon

Nationale Kunst & Cultuur Cadeaukaart

Intersolve

KCultuur Cadeaukaart

Nationale Musicalcard

Intersolve

Musical Card

Nationale Wensbon

Intersolve

Wensbon

Perry Giftcard

Intersolve

Perrysport

Podium Cadeaukaart

Intersolve

Podium

Sandton Gastro Genieten Giftcard

Intersolve

Sandton Gastro Genieten

Sandton Giftcard

Intersolve

Sandton Giftcard

Sandton High Tea Giftcard

Intersolve

Sandton High Tea

Sandton Lekker Weg Giftcard

Intersolve

Sandton Lekker Weg

Sandton Weekendje Weg Giftcard

Intersolve

Sandton Weekendje Weg

Sanoma Prepaid

Intersolve

Sanoma Prepaid

Score Giftcard

Intersolve

Score

Sport & Fit Cadeau

Intersolve

Sport & Fit Cadeau

ToysXL Cadeaukaart

Intersolve

ToysXL

Van der Valk Cadeaucard

Intersolve

VanderValkcadeaucard

Verleidingsbon

Intersolve

Verleidingsbon

Voetbalkadocard

Intersolve

VoetbalKadoCard

Voetbalshop.nl Cadeaucard

Intersolve

Voetbalshopkadocard

VVV Giftcard

Intersolve

VVV Giftcard

Webshop Giftcard

Intersolve

Webshopgiftcard

Wrapp Cadeaubon

Intersolve

Wrapp

Xenos Cadeaukaart

Intersolve

XENOS

4. Payment cancellation and refund

4.1 The customer cancels his payment

If the customer clicks the "Cancel" button on the payment page, interrupting the Intersolve payment process, our system automatically refunds the customer (online) on each gift card he used.

If the customer cancels his iDEAL payment process, he will be offered the choice on our secure payment pages to retry his payment via iDEAL or to complete his payment with another gift card or with VISA, MasterCard or American Express.

If he cancels again at this stage, clicking the "Cancel" button on our secure payment page, our system will automatically refund him on the gift card(s) he used.

If the customer cancels his VISA, MasterCard or American Express payment process, clicking the "Cancel" button on our secure payment page, our system will automatically refund him on the gift card(s) he used.

4.2 Refunds

You can only refund an Intersolve transaction manually in your Ingenico ePayments Account. The refunds are processed offline.

If you make a refund via the "View transactions" result pages, you can make a global refund for each payment linked to an order. When you click the refund button, our system will refund all payments (that haven’t been refunded yet) for the order.

If you make a refund via the "Financial history" result pages, you can make a specific refund gift card by gift card (as opposed to a global refund), for each separate payment linked to the order.

Remarks:

Partial refunds are not possible with Intersolve. You have to refund the full amount paid with a specific gift card.

A refund is the only maintenance operation on an Intersolve transaction you can perform as a merchant.

Refunds must be made within 14 days following the payment.

5. Transaction status specifics

Status

Explanation

9 - Payment requested

The payment has been accepted.
Or
The refund is not yet completed.

2 - Authorisation declined

The payment has been declined.

55 - Stand-by

The payment was not achieved.

92 - Payment uncertain

A technical problem arose during the payment process with iDEAL, giving an unpredictable result. The status will be recovered via the iDEAL recover process.

8 - Refund

The payment has been refunded.

More information about statuses and error codes can be found in your Ingenico ePayments account. Just log in and go to: Support > Integration & user manuals > User guides > List of the payment statuses and error codes.

6. Look and feel of the payment page

We can display specific warning messages for Intersolve on the payment page. When you use a template for the payment page and you would like to adapt the style of these warning messages to fit the look and feel of your template for the payment page, you can define a style for the following class: cISWarning.

Ingenico ePayments is the online and mobile commerce division of Ingenico Group. We connect merchants and consumers, enabling businesses everywhere to go further beyond today’s boundaries and creating the future of global commerce. As industry leaders since 1994, our innovative spirit drives us forward across all channels. We are the trusted partner of over 65,000 small and large merchants who rely on us to make payments easy and secure for their customers. With advanced data analytics, fraud management solutions and cross-border commerce expertise, we help merchants optimize their business and grow into new markets around the world.

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