Troubleshooting in Unity Labs

The Office of Information Technology supports the Unity computing labs, which are open to all NC State students, faculty and staff who have active Unity accounts. Even the most prepared lab user can run into problems. Before you leave in frustration, see if the solution to your problem is covered on this page.

If a problem is system-wide, you can learn more about it on the SysNews web page.
If not, then use the following links to get more information:

Can’t access certain labs or resources?
Access to certain labs or resources (e.g., MyPack Portal) is limited to authorized people. For example, only those affiliated with the College of Engineering will be able to access the COE labs. To find out what resources you can access:

If you are a currently-enrolled student you should see a designation that is keyed to the current semester (e.g., “spring,” “sum,” “fall”). This gives you access to the Unity labs. If you are affiliated with a specific college or department you may also see designation such as “pams_spring” or “tx_staff,” indicating your access to that college or department’s labs and resources.

Can’t access online courses? You can access the online information from WolfWare, WebCT, WebAssign and other online course sites only if you are registered for a particular course.