Shirley Inscoe is a senior analyst with Aite Group, covering fraud, data security, and consumer compliance issues. She brings to Aite Group 30 years of banking experience in enterprise fraud and payments issues. Inscoe has served as the chair of the BITS Fraud Reduction Steering Committee and the co-chair of Early Warning Services' Advisory Committee, and has been a member of ABA's Deposit Account Fraud and Payment Systems Committees.

Prior to joining Aite Group, Inscoe was the director of financial services solutions at Memento Inc., where she was responsible for guiding the company's overall strategy and supporting product development, marketing, and sales related to payments risk mitigation. During her tenure with Memento, she worked to expand the firm's product offerings beyond employee fraud to cover check, ACH, and wire fraud. Before that, Inscoe was senior vice president and director of payments strategy with Wachovia Bank, where she previously served as senior vice president and strategic support manager of enterprise loss management. She also served as corporate compliance manager with First Union Corporation.

Digital channels have become a high-risk environment due to data breaches, phishing, malware, and social engineering attacks. Banks need to better serve their customers by overcoming these security concerns - especially in mobile.
To understand current trends in online and mobile banking fraud, the tools being...

Since the U.S. adoption of EMV chip-and-signature for payment card security, incidents of card-present fraud have been reduced. But there has been a corresponding (and predicted) rise in card-not-present fraud, as well as check fraud and new real-time fraud, resulting from new forms of payments.
This session...

Customer authentication is a very difficult challenge for financial institutions in faceless delivery channels due to the ready availability of consumer information from social media sites and data breaches. Fortunately, technology is up to the challenge, and voice solutions have emerged that can provide a wide range...

EMV Here We Come. Now that the U.S. has finally embraced secure-in-person transactions with EMV, we'll examine how the transition and the rollout will affect the rate of card-not-present (CNP) fraud and other online transactions. Join our panelists as we discuss such topics as how fraudsters will exploit the CNP...

Contact centers increasingly are the key "soft" targets for fraudsters who impersonate legitimate customers to alter or obtain information. This information is then used to facilitate direct and cross-channel fraud, which can be very difficult to tie back to the call-center entry point. How do fraudsters conduct these...

Incidents of call-center fraud are up, and knowledge-based-authentication has become the weakest link in customer phone interfaces. What are leading financial institutions doing to reduce the expense and incidents of call-center fraud, as well as improve customer satisfaction?
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