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Frequently Asked Questions

Anything you order from Choiceful.com can be returned for a full refund from our marketplace sellers within 30-days of receiving delivery but you might have to pay the shipping charges if you’re returning the items through no-fault of the seller.

You can arrange a return by following the step-by-step instructions here.

Before doing so, you might want to familiarize yourself with our Refund Policy.

Find your order number in the order confirmation email we sent you when you first placed the order or sign-in to ‘My Account’ and the order number is located next to the product image in the ‘View Open Orders’ or ‘Order History’ pages.

If you return an item for which you used part of or complete gift certificate to make your payment, we will refund you in the same way you used to pay for the order. For part payments with gift certificates we will refund the portion of your gift certificate used into your available balance, and the remainder back to your card or Paypal/Google Payments account.

In most cases it’s because the carriers have damaged the product in transit due to miss-handling of the item. Visit our Returns Centre so that the seller can be notified, and then can arrange collection with you before either giving a refund or sending a replacement item.

Choiceful.com offers a guidance policy with respect to refunds, as each case is unique to each seller it is ultimately between the buyer and seller to compromise on whether an order should be fully or partially refunded.

Choiceful.com offers buyers the option to “File a Claim” against any seller that they feel is not honoring our guidance refunds policy, we can then look into the case and decide upon an outcome based on our Buy-With-Confidence Guarantee

All returned items are inspected when they arrive back at our sellers processing facility. Sellers must refund the full cost of the merchandise and all original shipping charges if the return is a result of their error or defective product.

If the return is not a result of our sellers error and you initiate a return of an unopened item within 30 days of delivery,* they must refund the full cost of the merchandise minus the original shipping charge and actual return shipping fees.

If you return an item that has been opened or shows signs of wear, sellers can issue a partial refund minus both original shipping charge and return shipping fees. Products decrease in value over time. Therefore, reduced refunds for returns you initiate more than 30 days after delivery or received at our sellers returns processing facility within 45 days.

You can expect your refund up to four weeks of shipping your package back to the seller. In many cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at their returns facility (up to 5 business days), and our processing time from your bank or credit card company (up to 5 business days). We will notify you via email with the details of your refund, and we issue refunds in the form of payment used to make your purchase.

Choiceful.com offers a guidance policy with respect to refunds, as each case is unique to each seller it is ultimately between the buyer and seller to compromise on whether an order should be fully or partially refunded.

Choiceful.com offers buyers the option to “File a Claim” against any seller that they feel is not honoring our guidance refunds policy, we can then look into the case and decide upon an outcome based on our Buy-With-Confidence Guarantee

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Choiceful.com is one of the largest e-commerce marketplaces providing a platform for small, medium and large businesses across 52 countries to connect with millions of customers worldwide. Our easy-to-use and secure platforms make it simple for sellers to advertise and distribute their products to the widest audience of online buyers. Our product range consists of a wide choice of national and international brands across diverse categories including Electronics, Mobile, Home & Garden, Health & Beauty, Office & Computing, Movies and Books, with tens of millions of products available we truly offer buyers and sellers an immense choice in every category. Shoppers enjoy some of the lowest prices available for brands they love buying thanks to the industry-beating marketplace fees we charge our sellers. Find unbeatable offers on the world's top-selling brands like Sony, Apple, Samsung, Canon, Hugo Boss, Armani, Prada and more. Our hassle-free shopping experience includes multi-payment options and many of our products are available with free standard delivery and a no-hassle return service for peace of mind.

Selling and managing your business on Choiceful.com is simple, whether you are at home, work or on the go via mobile. We offer the lowest marketplace fees which means our sellers are able to beat prices compared to other websites. Cost-for-cost comparisons against own website businesses have shown that our low marketplace fees make selling on Choiceful.com more profitable for sellers as payment processing charges (such as credit card processing fees) can be around 2-4%, website development, maintenance, server hosting and marketing costs for websites can be significant for small to medium sized companies. Selling on Choiceful.com means you pay only when you sell a product, there are never any listings fees and you can list millions of products for free. We hope we can cater to your needs and that you have a great experience using Choiceful.com.