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Tardiness is the #1 complaint against Perham Long Distance Phone Companies

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Over 33 reviews forPerham Long Distance Phone Companies from people just like you.

C

"We bought a new house and requested that

come out and install both cable TV and internet. On the date of install a man came out and stated" ...More he could not install and it would take approximately 2 weeks to 6 months to get our services installed. We scheduled another appt and the same thing happened again. This went on for nearly 4 months. Finally after fighting with them for an install and endless excuses for why they couldn't install, and offensive comments on the part of their customer service we decided to go with another provider. The day after the other provider installed they called and said they were coming out to install. Eventually, the other provider quit offering the services we required at the price we were wanting so we went to

again. They were able to install but the man was unprofessional and talked negatively about

. He even made us install part of our services ourself because he was "running out of time". Eventually we had to have another tech come out to fix what he neglected to do. We have frequent outages of our cable and internet and they "can't figure out why". Not very customer oriented

-Emily C.

C

"They said the bill would be only $16 more per month with Internet, but when my bill came, they prorated the current month and then charged a month in advance, and" ...More added many unmentioned fees. I would go elsewhere if I had a choice!

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Home phones are in a period of transition, with traditional landlines being replaced by mobile phones or voice over IP services. But is it really time to ditch your landline, or should you stay connected?

Landline Phone Service reviews in Perham

A

Rating

“

they were on time (2 hour window ) even a bit earlier but they called first.,they did the installation and tested all the equipment ( tv, phone internet, dvr , remote controls. ALL in the 2 hour window”

- Andre S.

F

Rating

“

I was notified that they are no longer going to going to be carrying the wireless prepaid services through

, and I was told that we need to switch to the wireless carrier of our choice. I was given 3 weeks to switch to another carrier, and I was informed that I would have to use the balance of the prepaid phone or the minutes ...More would be forfeited. My issue is that the phone is my Aunt's, who is currently out of country, and there would be no way that $80 worth of minutes would be used within 21 days. After being bounced around several customer service agents, I was given the run around that I was unable to speak with them, not a manager. It's very frustrating that I was unable to talk to someone that would understand the issue of in no way being able to use all of these minutes within a short period of time. What I am seeking would be a credit for some of the money that I have for the prepaid for the talk minutes. I just think that is a lot of talk time to ask any customer to use within a 3 week period.

This is a very poor business practice and it is very frustrating that customer needs/money is not being considered within this scenario.”

- Torey T.

D

Rating

“

This is the worst cable and internet service that I have ever had anywhere that I have lived: $177/month for about 12 Mbps, which doesn't even classify as broadband by today's FTC standard (25 Mbps), and modest TV package. By comparison, Charter in StL was $135/mo for 60 Mbps and much better TV package and TV operating system. Best friends ...More in KC have Google fiber, which comes with 950+ Mbps and TV for about $130. If something goes awry with the internet your customer service rep, living somewhere abroad, hardly speaks English, treats you like a

, and follows a protocol that he or she are reading from a screen (or a page?).
The only, only reason that I stay with ATT is that Mediacom has the worst reviews I have ever seen.

simply has no competition and thus no reason for any internet/tv provider to improve.
The single positive feature is that the installer was on time and professional.”

- John R.

F

Rating

“

Bell continues to be an "F" rating for: following objective reasons:
_
1) Internet page has allegedly "lockout" for verbal ads on their system; it is Not Working; again.
_2) I personally interviewed a neighbor & his Fiber out @ key time: MSU B-ball game
@ key timet.__Bell knocked out internet repeated ...More during fiber installs all over SW Ohio
3) My lawyer

had them charge his account even though it was not DUE and he asked them to do later w/ a diff. card._
He had to call and get them to credit it back. They screwed that up so he had to call the next day due to inadequate service the 1st time.
4) They do zero over-site over their contractors I personally witnessed power outage in our neighborhood that was not only unsafe, but was totally avoidable!!!!!!!!!!!!!!!!!__They aggravated it further by sacrificing peoples freezer goods by delaying for another several hrs. on their co. free choice. (I have others pics of the damage). The local govt. was notified too.
__ They tore up our yards (not in the easement either!)_) Drove over my yard un-involved in project cable move: not possible via that.
They uni-lateraly jacked peoples internet rates (and the ones who shared their dismay they be-grudingly adjusted
Their CEO got a $9 M bailout & you paying for it_
Bell sold Wireless for millions & rates went up? YOURS.......They laid off locals and hired poor servicing Flipinos.
They could have buried 3 neighbors fiber cable during warmup. 4 weeks later still NOT done due to work order entry in-competance I was told.____________DON;T USE BELL;

also incompetent and unsafe/damage creating.

”

- GARTH P.

B

Rating

“

I changed the TV service because of increasing prices, but I kept the land line phone and Internet. Even when they dropped the price, they dropped it from the raised price, not the previous one.”

- Nathan F.

F

Rating

“

Contracted service with

two years ago and had some issues initially but service was acceptable. Once the contracted period ended the quality of the service ended. For the past year I've had to call and resolve issues with my service. Trying to contact their technicians is frustrating considering all they've been trained ...More to do is ask you to unplug the router and reset the service, which never works anyway. Obviously " technician " is not the applicable word here. Service is terrible, technical abilities are very limited, and the cost is outrageous. I'm personally very disgusted with their service and all the bull crisp they force you to take. I'm looking for new service that I can feel more confident with.”

- John B.

D

Rating

“

It is not unusual to have trouble with all three areas (phone, internet and TV.) Sometimes I can fix problems on my own by resetting the systems. The basic attitude of the company is that they are the only provider who offers this package. When it works, it works well. However, I've had a lot of problems with it. Members can call and ask for ...More "client services" or "client retention" to ask for a discount. Ask to speak to someone higher up to discuss bill.”

- Herschel L.

F

Rating

“

I paid the $10 fee and the $14.95 fee for installation. They set up an appointment to come to the house. I told I was retired and wanted a phone # that was easier to remember. They told me the technician would have 20 #’s for me to choose. The tech called and asked me if I had the $59 for the installation of the phone. I told him I paid the $10 ...More that was advertised, he told me to call

. They were giving me the run around. I told them they hadn’t even set foot in my house and I was already having issues with the billing and this was a bait and switch. They waived the fee and told me the tech would have #’s. The tech came out and told me he goes through this every day with every customer. The 20 #’s come out of a computer and there is no choice of phone #’s like they promised. The tech that came out and the surpervisor I spoke with were both great to me!”