Your letter is 100% accurate. People have unbelievably short memories about what they receive in their mailbox. They forget that all their critical mail from Fed, State, and Local Gov't is delivered though us. Banking, Credit, Legal, Personal mail, Magazine subscriptions, and even bulk rate mail that influences their buying decisions and saves them money. They probably credit all the parcels we deliver to other carriers. But... as soon as we are unable to deliver mail to their box in 12 inches of snow they are the first to call in to complain. By the way, I went from a 42K to a 43H In the last 2 counts. Thanks again for your letter, it was perfect. Thanks, Mark

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