Knowledge Management in 2019 (Executive Summary)

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As digital transformation sweeps organizations, knowledge management programs are embracing new technology while keeping their eye on fundamentals like honing their strategies, identifying critical knowledge, and engaging end users in knowledge sharing and reuse.

This executive summary includes highlights from APQC’s Knowledge Management in 2019 Report, which describes the goals that KM programs are prioritizing this year, the tools and approaches they’re investing in, and the trends and developments they expect to have the most impact on their organizations. The analysis is based on results from APQC’s 2019 KM Priorities Survey.