Pros: Everything went well: they were polite and professional and efficient. The car was in great shape and easy to drive. No one tried to scam me and claim I damaged the car weeks after I left it (so far).

Cons: Dropping off at the Bangor airport was a little confusing - there was no one in the rental car return parking lot and all of Budget's parking spaces were full. I had no idea what to do, and they had not given me any direction about drop-off when I rented the car. However, this was easily solved: I just called the number they provided, a live human inside the airport answered, and gave me clear and useful instructions from there.

10.0 Excellent

Aug 23 2016

Pros: Quick and friendly service

10.0 Excellent

Dec 28 2015

Pros: the girl that attended to me

Cons: nothing

8.8 Excellent

Apr 18 2016

Let's clean the windows!

Pros: Staff, very nice.
Ford Focus provided a comfortable quiet ride, handled well and had nice features, including a cruise control that a had a digital display allowing you to see exact speed that you were set. The side view mirrors provided great visibility .

Cons: Picked up car late at night & didn't realize that all of the windows needed cleaning.

10.0 Excellent

Jun 20 2016

Great car rental

Pros: The Ford Fusion was the perfect car for our sometimes group of 5.

3.2 Mediocre

Aug 22 2016

Left stranded at the airport

Pros: Clerk was very knowledgeable and polite. She was helpful enough to point me to two competitors who were happy to rent vehicles to me (and to upgrade me at no charge).

Cons: Learned upon arrival that the debit card I paid with would not be accepted. After significant back-and-forth I just went to Enterprise. Went $200 over budget but at least I got home.

8.0 Good

Aug 23 2016

Cons: Due to a canceling of our flight by American Airlines, we had to drive to Boston Logan Airport to catch a flight home. Returning the car cause me to stand in line for an hour!!! Even with 5 employees/agents!!

8.8 Excellent

Sep 6 2016

Good choice in BGR

Pros: Clean, well-functioning car; friendly staff

Cons: Computers were down so long wait for pick-up

2.0 Poor

Oct 15 2016

Reservation not accepted

Pros: Price quote reservation

Cons: Budget Bangor Airport didn't accept reservation. We were charged much more than upon online Kayak reservation. Very disappointed. Please refund

Cons:
The car was dirty and smoke smell. and also they addedd $20.00 more than quoted to online price.

9.2 Excellent

Aug 8 2016

Super helpful staff!

Pros: Friendly staff!!! Worked with us to provide the appropriate vehicle for our needs.

Cons: It was a pricey rental, albeit a busy time of year.

7.6 Good

Sep 11 2016

Maine

Pros: The staff was very friendly and helpful. The car worked perfect for what I needed and didnot think it was over priced. I will add again the staff was great there very very nice.

Cons: I did not like that I had to take a shuttle from the airport. My big problem is when I dropped my car off I had a flight to catch, but I had to wait att he enterprise store which is 5 miles from the airport for the shuttle to return. I ended up having to wait 15 minutes.

10.0 Excellent

Sep 18 2016

Ryan in Bangor was awesome...

Pros: Ryan was so good with my rental ..

Cons: Kind and courtesy was his strength.. Smart too

9.6 Excellent

Oct 10 2016

10 minutes a ride and you are there !

Pros: easy access, they pick you up just minutes after you call, Its such a small airport, this was so was and saved money! Realy quick, good service!

Cons: my bill was 20.00 higher then I expected.the wind shield was dirty , but we just wiped it at the first gas station.

9.2 Excellent

Oct 17 2016

Pros: The people at the Bangor location were very nice - although I have to once again say that I have never had a better experience than what we have come to expect from Lance Reardon at your Ellsworth facility ...Lance is THE man!!!

Cons: It is a very minor thing to mention, but I dislike when I get a car that has less than a full tank - it is easy to fill up before returning but I invariably overfill when I was given a car that was 3/4 or less