Activation & Setup Q & A

A list of frequent questions about activating and setting up your Relay service

Written by Paul Humphreys Updated over a week ago

Q: Can multiple phones connect to the account's physical Relays using the Relay app?

A: Yes. You can load the Relay app on multiple phones and login using the same credentials for the associated Relay account. That will allow you to communicate with any physical relay device or chat channel on your account.

Q: Is it possible to change a Relay device's name or icon in the Relay app?

Q: Can I connect Relay to a Guest WiFi network?

Q: Why should I connect my Relay to WiFi?

A: Buildings can interfere with cell signal, so a Relay may get better service indoors through WiFi..

Q: Can I remotely connect my Relay to WiFi?

A: Yes. You can use your Relay app on your smartphone to connect your Relay devices to the WiFi network that is nearest to them.

Q: Does everyone in my family need a physical relay device or can I use an app instead?

A: You will be able to communicate with the Relay through the Android or iOS Relay app.

Q: When I activate, will I be charged for the $9.99 monthly service fee?

A. Yes. If you purchased from Relay directly and log in using the same credentials then you will not have to add a card number, it will use the same one you ordered with. If you purchase from anywhere else you will be asked to setup your account and will be charge the service fee upon activation.