Customer Service Advisor in Hanoi - Dutch speaking

DUTCH SPEAKING CUSTOMER SERVICE ADVISOR for our team in Hanoi

Are you passionate about sales and customer service and do you have excellent language skills? Do you want to be part of an international company in growth? And would you like to be part of a professional team of skilled colleagues from many nations in the middle of Hanoi? Then you might be the one, we are looking for!

About the job

We are now looking for members for our Customer service team in Hanoi in Vietnam. Your main tasks and responsibilities are to:

Handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly

Record orders from customers into SAP

Handle and record contacts via telephone and e-mail

Maintain a balance between company policy and customer benefit in decision making. Handle issues in the best interest of both customer and company

Furthermore, the Internal Sales department in Hanoi acts as back-up for the external sales teams, the Visual merchandisers and the Key Account teams. This happens in a close co-operation with the Internal Sales team in Denmark.

The Hanoi office is part of MASCOT's international customer service department with colleagues also located in Denmark. There is a very close cooperation between the departments, and there is continuous product training and sales training through colleagues in Denmark. If you are in search of a job in an international environment, with dynamic and challenging workdays, then this job is for you!

Job requirements

Native language skills in Dutch, oral and in writing.

Ability to communicate in English.

Additional European language skills at fluent or native level is a plus.

Ability to communicate clearly and professionally, both verbally and in writing.

A pleasant, patient and friendly attitude.

A flexible and adaptable attitude.

Well organized and a high level of empathy.

Highly developed sense of integrity and commitment to customer satisfaction.

Possess a strong work ethic and team player mentality.

Detail oriented and fast learning.

Experience with customer service is an advantage.

In order to obtain a work permit in Vietnam, you must have at least a bachelor's degree, or 3-4 years experience as a customer service advisor in expert level, where you can document a relevant written reference from previous jobs.

You must be able to document a clean criminal record

Working hours will be office hours (2 or 3 days/week) and afternoon-evening until 9/10 pm (2-3 days/week), depending on Summer/winter time in Europe, since the job’s main focus will be on servicing the customers in Europe.

We offer:

Mascot International A/S is an international family-run business, developing, producing and marketing high quality work wear and safety footwear for construction workers, contractors and industry. For many years, the company has experienced significant growth within turnover and earnings. MASCOT is market leader for work wear in Denmark and among the biggest brands in Europe.

MASCOT is an ambitious company, where professionalism, innovation and vigor is rewarded. Everyone, who is able and willing, is given big opportunities for personal as well as professional development. With us, you will get a challenging position in a professional and goal orientated company with an international interface, where you have great opportunities to shape your own job, and you are naturally guaranteed sharing and cooperation with engaged and competent colleagues. Furthermore, you will be working in a dynamic company, where openness and job satisfaction is highly valued.

Mascot International Vietnam

Mascot International A/S is an international, family-owned company that develops, manufactures and markets workwear and safety footwear to a high-quality for craftsmen and industry. The company has in recent years experienced strong growth in both revenues and earnings. MASCOT has approx. 2000 committed and dedicated employees in Europe and Vietnam. MASCOT is the market leader in workwear in Denmark and among the largest brands in Europe. The company works according to well-defined goals in a corporate culture of decisiveness and structure. MASCOT has received the European award for "Customer Value Enhancement Award" ahead of 700 European manufacturers of workwear.
MASCOT has been repeatedly recognized for being engaged in social responsibility and in November 2011 won a royal honorary medal in appreciation for its dedicated work with social responsibility at the factory in Vietnam.