Welcome to the Forum Archive!

Years of conversation fill a tonne of digital pages, and we've kept all of it accessible to browse or copy over. Whether you're looking for reveal articles for older champions, or the first time that Rammus rolled into an "OK" thread, or anything in between, you can find it here. When you're finished, check out Boards to join in the latest League of Legends discussions.

The Wrenchmen's Toolbox - Common Fixes

Here's a list of common problems and questions as well as a few ideas on how to solve these issues. Please check here for a solution first.

If you'd like to search directly for your issue, start with the knowledge base (http://support.leagueoflegends.com/home).

If you don't see your issue, or the solutions here don't work, feel free to post in the forums. Helpful and well-tooled Wrenchmen, fellow players, and occasional Riot Support Staff will be around to help when they can. Make sure to attach any relevant files to your post by clicking on the paper clip icon in your reply.

All issues are sorted in order of their possible occurrence from before you get in to after you're done playing. Please note, whenever you test out a fix, you should always join a practice game, to avoid being flagged by LeaverBuster.

Remember this is all to help you help yourself, if you'd like additional support from Riot Staff, please open a support ticket (https://support.leagueoflegends.com/anonymous_requests/new). Unless otherwise specified, all fixes here assume you're using a Windows operating system.

Please make sure you select the proper region (http://i.imgur.com/9cKO5CH.jpg)

If the first link is giving you trouble, use this link (http://na.leagueoflegends.com/board/showthread.php?t=1474419)

What are Minimum System Requirements?

System Requirements (https://support.leagueoflegends.com/entries/26564905)

I'm new, now what?

You may want to visit the New Player Help Forums (http://www.leagueoflegends.com/board/forumdisplay.php?f=29)

I accidentally made my account on the wrong server!

It is possible to move your account by purchasing a server transfer in the PVP.net store. However, if you recently made an account, it will be easier (and cheaper!) to just create a new account on the correct server.

Try running as an admin by right clicking on the icon and selecting "Run As" and "Administrator"

Make sure your Windows Settings (https://support.leagueoflegends.com/entries/35999450-Issues-with-the-League-of-Legends-Store-and-PvP-Net) are set properly.

If you recently did a system restore, had a virus or did a Windows reinstall, you may want to try Reinstalling League of Legends (https://support.leagueoflegends.com/entries/29521940-Reinstalling-League-of-Legends).

Run through the RADS Fix in this video (http://www.youtube.com/watch?v=HHcfG9RV9RwT)

The game needs to be installed in a subdirectory in order to work properly

You might have been logged in during downtime, try again in a bit

I get a RADS error / Could not to connect to HTTP server / PvP.Net Patcher Kernel stopped working

Close out your game/patcher, hit ctrl+shift+esc and make sure all instances of LoL.Launcher and League of Legends are gone, then restart the patcher process and let it sit.

Go to your Riot Games/RADS/System folder under your default install path, right click and run the rads_user_kernel.exe file and run as Admin.

Try deleting your LoL_Air_Client folder (the default install path for this folder is c:\Riot Games\RADS\Projects) and then repatching.

See this article, about changing to a public DNS (Windows) (https://support.leagueoflegends.com/entries/26932010-Troubleshooting-Connection-Issues#wq4) (Mac) (https://support.leagueoflegends.com/entries/28732434-Patching-Issues#mq12)

Hit the Windows button and in the search bar type "cmd" and hit "OK". In the new window, type

Reset your Internet Explorer settings and make sure you have not disabled scripting options

Try changing to a public DNS (Windows (https://support.leagueoflegends.com/entries/26932010-Troubleshooting-Connection-Issues#wq4)) (Mac (https://support.leagueoflegends.com/entries/28732434-Patching-Issues#mq12))

Why was my name changed / how can I get my name changed?

Your name was reported and Riot agreed it was offensive.

If Riot changed your name or you accidentally put your real name as your summoner name, please open a ticket here (http://support.leagueoflegends.com/anonymous_requests/new) and they should be able to accommodate you.

If you would like to change your name for any reason, name changes are available in the PVP.net store.

Can I transfer characters / my account?

Account transfers are available in the PVP.net store for purchase with Riot Points.

It is impossible to transfer ANYTHING between separate accounts. This includes, purchased unlocks, special skins, etc. Please be sure you upgrade accounts only when you are sure you wish to play on that account.

Your computer's clock may not be listing the correct date, make sure you sync your clock to the actual date.
(Windows (https://support.leagueoflegends.com/entries/28729270-Login-Issues#wq3)) (Mac (https://support.leagueoflegends.com/entries/28729270-Login-Issues#mq4))

It says my store session has expired/I get the Commando Galio death-stare

Check to make sure you have cookies enabled

Check out this knowledge base article on Session Expired (https://support.leagueoflegends.com/entries/20207481-store-error-session-expired-there-was-a-problem-with-your-request)

I bought something from the store but it failed/errored/double charged

Open a ticket with player support (https://support.leagueoflegends.com/anonymous_requests/new) for any issues related to real money. Make sure to include your name, your account name, when & what you bought and how you bought it.

If you tried to purchase with a credit card, see this knowledge base article (https://support.leagueoflegends.com/entries/22626555-Payment-Method-Credit-Card).

I bought a champion and I don't have them!

There is a visual bug where after you purchase a character they may still appear grayed out even if they are selectable. When you go into champion select, make sure your filter is clear and try clicking on the picture.

Sometimes the system also takes a little while to update. Try logging out and coming back in to see if the champion becomes available.

If you've waited a while and for sure can't select the champion, please open a ticket (https://support.leagueoflegends.com/anonymous_requests/new)

My Prepaid Credit/Debit Card did not work for my purchase

Visa/Mastercard require you to register your prepaid card (http://www.leagueoflegends.com/board/showthread.php?t=415271) before you can make online purchases. Registration should be available at your card provider's website.

Let it sit for at least 5 minutes, more if you're Diamond or Challenger rank.

Try restarting the Queue

Server may be doing an update or having issues, try playing a practice game. Title said game "Queue Hurts My Wookie"

Why am I getting 0-5 LP for a win? / Why am I losing more LP for a loss?

This is known as clamping, and occurs when you're up for a Tier promotion but your Matchmaking Rating (MMR) is far lower than expected. You can read a bit more about how and why this happens in the 2014 Season FAQ (https://riotgames.zendesk.com/entries/26035840-2014-Season-FAQ).

I won a game but lost LP / I lost a game but still gained LP

This is a visual display bug that can occur when the LP system is delayed. You did not actually lose LP for a game you won, it's just showing a previous update, and you will still get your points as normal.

Try some of the steps listed in this knowledge base article (https://support.leagueoflegends.com/entries/26932010-Troubleshooting-Connection-Issues).

I always get disconnected in the middle of the game

Navigate to C:\Riot Games\League of Legends\RADS\solutions\lol_game_client_sln\release s\0.0.0.xxx\deploy(This is the default directory) and look for League of Legends.exe - take this icon and place it on your desktop and rename it to "Quick Reconnect" to rapidly launch the game again without patching, if you get disconnected.

Check to see if you can still get online somewhere else.

Check your router settings or try plugging directly into your modem.

If you are still experiencing issues, try running through the steps listed in this knowledge base article (https://support.leagueoflegends.com/entries/26932010-Troubleshooting-Connection-Issues).

I'm still connected, but I can no longer move or do anything

Disconnect and reconnect to the game. You may have to shut down the client

I got disconnected and have Game Still In Progress, but can't reconnect

Wait 20-30 seconds and try again

The server may have crashed in which case everythings going to be borked for a little bit. Come back in an hour and try again.

I see myself stop moving, then people jump around and move really quickly like the game is catching up.

This is most often a connectivity issue. Make sure to follow the steps in this knowledge base article (https://support.leagueoflegends.com/entries/26932010-Troubleshooting-Connection-Issues). You may also need to contact your ISP for assistance.

BugSplat is Riot's critical and compatibility error reporting tool. It's used to identify game conflicts with your specific system. Unfortunately, this means that these issues happen on a case-by-case basis and it's hard to offer a fix on the forums.

As mentioned, because these issues are system specific they are difficult to address on the forums. If you need additional help please make sure you submit your BugSplat report, follow up with a Ticket to Riot Support (https://support.leagueoflegends.com/tickets/new) and include your DxDiag report (https://support.leagueoflegends.com/entries/27495980-Network-System-and-League-of-Legends-Logs#wq5).

I have a leave, but it wasn't on purpose

LeaverBuster was always intended to flag disconnects for any reason. Even if you didn't rage quit, you still get a leave.

Unfortunately it is not possible to remove leaver marks from individual player accounts, even if you acquired a leaver mark due to circumstances beyond your control (including disconnections, game crashes, etc.)

You normally won't be suspended for just one leave, but if you're having connection problems, please try to take care of those before joining another game.

Visit the LeaverBuster FAQ (https://support.leagueoflegends.com/entries/20030633-Leaver-Buster-FAQ) for further questions.

How to I report/ignore another player?

The best way to submit a report about another player is to use the post-game lobby and click on the report icon next to their name.

If you miss a chance to report a player or want to report someone outside of a game, please submit a ticket to player support (https://support.leagueoflegends.com/anonymous_requests/new).

To ignore another player type "/ignore PLAYERNAME" in chat, or hold tab and click on the text box icon by their name. Please note that this will not prevent you from being matched with this player in the future.

I was banned. What do I do?

There are several types of bans ranging from temporary suspensions to permanent account bans, you should automatically receive an e-mail with ban information and terms if this occurs.

If you want to find out more or feel you have been unjustly banned, please open a ticket with player support (https://support.leagueoflegends.com/anonymous_requests/new).

-- Post Game Issues & Other Issues--

I didn't get any IP from the game I played

Were you playing a practice (custom) game? After too many custom games in a short period will greatly reduce or eliminate IP or XP from those game types.

Open a ticket (https://support.leagueoflegends.com/anonymous_requests/new) with your account name, when you played and what happened.

My game crashes after I finish a match / It says I'm still in game

This is known as a ghost game. Please give the server up to 20 minutes to re-sync your account.

You may need more system resources. Make sure your system meets the system requirements (https://support.leagueoflegends.com/entries/26564905-Minimum-and-Recommended-System-Requirements-PC-).

Avoid clicking the "skip waiting for stats" button, or give the server time to synchronize

How Do I Report a Bug?

Please reply or make a new post in the Bug Reporting Forums (http://www.leagueoflegends.com/board/forumdisplay.php?f=3)