@article{(International Science Index):http://waset.org/publications/10002307,
title = {Information Technology for Business Process Management in Insurance Companies},
author = {Vesna Bosilj Vukšić and Darija Ivandić Vidović and Ljubica Milanović Glavan},
country = {Croatia},
institution={University of Zagreb},
abstract = {Information technology plays an irreplaceable role in
introducing and improving business process orientation in a
company. It enables implementation of the theoretical concept,
measurement of results achieved and undertaking corrective
measures aimed at improvements. Information technology is a key
concept in the development and implementation of the business
process management systems as it establishes a connection to
business operations. Both in the literature and practice, insurance
companies are often seen as highly process oriented due to the nature
of their business and focus on customers. They are also considered
leaders in using information technology for business process
management. The research conducted aimed to investigate whether
the perceived leadership status of insurance companies is well
deserved, i.e. to establish the level of process orientation and explore
the practice of information technology use in insurance companies in
the region. The main instrument for primary data collection within
this research was an electronic survey questionnaire sent to the
management of insurance companies in the Republic of Croatia,
Bosnia and Herzegovina, Slovenia, Serbia and Macedonia. The
conducted research has shown that insurance companies have a
satisfactory level of process orientation, but that there is also a huge
potential for improvement, especially in the segment of information
technology and its connection to business processes.},
journal = {International Journal of Social, Behavioral, Educational, Economic, Business and Industrial Engineering}, volume = {9},
number = {9},
year = {2015},
pages = {3086 - 3094},
ee = {http://waset.org/publications/10002307},
url = {http://waset.org/Publications?p=105},
bibsource = {http://waset.org/Publications},
issn = {eISSN:1307-6892},
publisher = {World Academy of Science, Engineering and Technology},
index = {International Science Index 105, 2015},
}