You'll never get a decent interest rate with this card....it's all about the money for them. They could care less about how long you've been a customer in good standing. My interest rate is rediculious!!

Horrible customer loyalty

Horrible company! Allows contractors to commit blatant fraud, drags the dispute on for 90 days, and then sides with the contractor who has OBVIOUSLY submitted fake "evidence". Doing all of this while continuously asking for more documentation, that has absolutely nothing to do with the case. How is a person suppose to get a "refund authorization" from someone who is a scam artist?!?!? That makes absolutely zero sense. Way to be incompetent. My dog has more common sense than your "investigators".

Citi bank is horrible to deal with

I had my card since 2012. I went on the website and wrote an email saying I wanted to cancel it. Not even one minute after sending the letter o called them and talked to them about canceling and why. They offered me a low interest rate and I decided to keep the card. After hanging up with them not even 5 min I got on my account to find it had been canceled. I immediately called them back asking why they canceled because I changed my mind and told them not to. They told me they couldn't re open my account after they canceled it even though it was there mistake! I don't feel like that is very good customer service at all. So in order to get my card back I would have to re apply for a new one.