Thanks to the two folks who offered suggestions. I think mirran was on the right track with a line blockage or something similar. I broke down and took it to an authorized dealer here in Tampa. They replaced all the lines, blew out the machine, and did a major de-scaling. Works like a champ now. Tampa has very rough water so I will now use only distilled water to prevent a repeat. The best $65 dollars I could spend.

Thanks to the two folks who offered suggestions. I think mirran was on the right track with a line blockage or something similar. I broke down and took it to an authorized dealer here in Tampa. They replaced all the lines, blew out the machine, and did a major de-scaling. Works like a champ now. Tampa has very rough water so I will now use only distilled water to prevent a repeat. The best $65 dollars I could spend.

i'm pretty much sure that distilled water is not really drinkable, you should use filtered or mineral wateri'm pretty much sure that distilled water is not really drinkable, you should use filtered or mineral water

You need to manually prime it using the priming bulb that came with it. Instructions are in the manual. Remove water tank. Fill priming bulb. Hold priming bulb on water inlet. They don't inter-connect, so just hold it on there as best you can. Turn the machine on, turn steam knob on, and gently, slowly squeeze the bulb to force water into the machine. It works best when the machine is cold, because you want to get liquid water in there, and not have it displaced by steam.

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Check the end of the steam wand and parnello, if both are clear, then descale machine, that might unblock the tubes feeding the booster boiler and the steam wand if it doesn't then you will have to do it manually.

I had the same problem, two green flashing lights with one red (water) all 3 would just keep flashing and not turn solid. No coffee can be made or hot water. I could not pump prime. The problem was the steam wand was blocked with old milk residue. It needs unblocking or you will never pump prime. I could not unscrew the steam wand...so I let it sink in a glass full of hot water for a few minutes and then turned the water knob counter clockwise to push out the softened residue. After that, everything was good. When water started flowing out of the steam wand, the red light turned off and the green lights turned solid. The obvious answer to why you can't pump prime is there is a blockage somewhere and best to start with the steam wand. --Mabada

Do you get coffee? If it is just no water/steam, could be a blockge in the steam wand, or blockage in water lines. First test easy one - the steam wand. If the steam wand is o.k- then check for blockages in water lines/components ( pump, boiler, steam boiler). If you do not feel confortable with testing all the untis where water flows, contact
Saeco USA Inc. to locate a Service Center near you at 800-933-7876 (toll-free), ask for customer support, or contact SAECO via e-mail at : outlet@saeco-usa.com

First, machine should be under warrantee- check with 1800myjuicer.com
Sounds also like you have blockage in the steam wand- every time you froth milk, you should let some water come out- to prevent clogging. Try first inserting a pin into steam want ( machine turned off) to see if that alleviates the problem. Also contact Saeco USA Inc.at 800-933-7876 (toll-free), ask for customer support, or contact SAECO via e-mail at : outlet@saeco-usa.com