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login problem

i have entered correct username and password but it says u need an internet connection for trial version even i have broadband connection.

2 people have this question

M

Mike Metcalf

On Mon, 26 May, 2014 at 4:41 PM

Are you using a laptop? Sometimes the laptop may put the network card to sleep to conserve energy.

Try plugging in the laptop to an electrical outlet or changing the power saving settings to keep the network card awake.

-Mike (videoscribe user)

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Nick Clausen

On Sun, 24 Aug, 2014 at 1:06 AM

I downloaded the free trial. I have restarted pc twice and no login yet, it appears to be stuck trying to download and installing image library? I have a fiber optic high speed connection so I do not know what the problem is?

Give specifics under Check Your Permissions & Check Your Security Settings. Define what to do in those areas!

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Mike Metcalf

On Sun, 24 Aug, 2014 at 8:21 PM

Hi,Please provide more information. It's going to depend on a lot of things like:1) what is your operating system?2) do you have administrative rights on this computer3) are you on a network?4) Are there any limitations like work related restrictions preventing you from saving to certain folders5) what do you see when you check the permissions and settings? can you provide a screenshot?

also how much free hard drive space do you have?

(Sparkol customer support will be back Monday during UK business hours if you want to correspond with them)

-Mike (videoscribe user)

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Nick Clausen

On Tue, 26 Aug, 2014 at 1:19 PM

1) Windows 7 Professional

2) Yes. I purchased pc from my old work and "Ilog in" after I power off under that old companies domain with my old username and password, even though I am not on their network

I think those screenshots are google chrome browser settings instead of windows permissions and security settings.

Hopefully customer support will chime in on this soon. (If you find that you are uncomfortable or unfamiliar with these procedures, you may
want to consult customer support or someone else before proceeding. You can also just view the settings without changing them if you wish to be cautious. )

This is just a guess, but ...since it was a work computer, the permissions settings may be limited on the Appdata folder (where the library files need to be saved I think)