Microsoft is making a big shift from being a software company to being a devices and services company, which means that we should expect the firm to have its fair share of hiccups over the next few quarters. Paul Thurrott reportsvia Twitter that Microsoft COO Kevin Turner admitted during the company’s financial analyst meeting on Thursday that Microsoft has had its fair share of growing pains with its new business model and said that the company in particular has a lot of work to do with Windows Phone, which he said was a “distant third” behind iOS and Android.