I'm at the latest version and I am just wondering why on about 5 Dell machines out of 80 it wouldn't populate the purchased date? I do understand that I can just manually input the date. I'm just curious why this might happen on only a few machines?

You can manually delete the device and set up a new scan to scan only that IP address. You can also edit the device's information and modify the "Service Tag" for that device. For only 5 devices doing this by hand won't be too hard, but I'm not sure if you edit this for the devices if it will stay after a rescan. If you click on the devices individually on the right side of the tabs are the Edit options.

Have you checked the BIOS to make sure it reads the Tag number Dell has assigned it? SW can't scan it if the computer doesn't know about it. It's often in a Support Category. Worth a try.

There's also this:

Check the serial number in the device's summary in your inventory. In order for the warranty scanning and monitoring to properly work, the serial number must have scanned correctly. If the serial number value is displaying a MAC or IP address, you may have other scan errors on that device that need to be resolved before Spiceworks can get the correct information.

You can try it, did you replace the mobo on this handful of computers?

Dell has an asset tag changing program, but it's not easy to find as that's not something they want falling into unskilled hands. I'll post back if I can find a copy. Maybe see if you can update the BIOS as well.

Asset Tag Utility
The Asset Tag Utility allows asset tag and service tag numbers to be entered into the system's NVRAM where they can be viewed by the System Setup screens. The utility is installed with the Software Support Utilities shipped with the system.
Viewing the current asset tag number
To view the current asset tag, type this command line:

asset<ENTER>
Changing the asset tag number
To change the asset tag number, type this command line:

asset <new number><ENTER>
The new asset tag number may contain up to 10 characters; any combination of characters excluding spaces is valid.
Changing the service tag number
To change the service tag number, type this command line:

Sorry, I didn't catch that. This one is for desktops. Unfortunately Dell isn't offering anything besides a Floppy version. Hope your computers have a floppy drive! I tried putting in some newer model asset tag numbers to see if there's a better version, but it's either Floppy or nothing. Maybe try one of your asset tags and see if you have better luck, it's under all drivers for that model and then under the System Utilities category.

I'm finally getting back to this now. I was able to set the service tag within the bios with the utility. I checked and it show up there. After a scan this one machine that I changed is not showing the service tag that I just inputted even though it shows in the bios. All it shows is "auto-some number". Is there a way to clear this and have it scan over? Any ideas? Thanks!!

You can manually delete the device and set up a new scan to scan only that IP address. You can also edit the device's information and modify the "Service Tag" for that device. For only 5 devices doing this by hand won't be too hard, but I'm not sure if you edit this for the devices if it will stay after a rescan. If you click on the devices individually on the right side of the tabs are the Edit options.

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