Don’t do IT yourself

Are you the default IT manager at home? Do the words "it's not working" start to elevate your stress levels? If so, Norton Ultimate Help Desk was made for you. If you think your computer might have a virus, our techs will help find it and eliminate it. If your computer has slowed to a crawl, we'll give it a tune-up. If you've got a new laptop, we'll connect it to your wireless network.

From first-time setup to ongoing maintenance and as-needed troubleshooting, Ultimate Help Desk will help you fix your tech issues fast. Now's your chance to put IT issues in the hands of experts — and put do-it-yourself tech support behind you.

Save time and money (in addition to your sanity)

Certified Norton technicians provide Ultimate Help Desk services remotely, on-demand, at a fraction of the cost of an in-home service call or repair-shop work. No need to cart your PC and peripherals anywhere. If they need to work on your computer or configure your network, our expert techs use secure remote-access technology to tap in temporarily and take care of business.

Plus, Norton certified technicians are available anytime you need help, 24x7, 365 days a year2. Ultimate Help Desk brings IT home — virtually.

Keep your computers running like new

It's inevitable. Adding new programs, downloading files and using more memory causes computer slow-downs over time. But you can restore like-new speeds with Norton Computer Tune Up, included with Ultimate Help Desk.

This comprehensive inspection and repair service is designed to free up some memory, optimize your settings and fix the things that stand in the way of high-speed performance. It only takes about 35 minutes. And when we're done, you'll be working faster again.

Get everything working together — and keep it that way

With the Ultimate Monthly and Annual plans, we'll get your digital devices up and running, and then make sure they stay that way. Let us help you get your devices working on the wireless network, connect your computers to the printer and get your photos from your digital camera onto a computer. We'll also help you troubleshoot software problems, set up Microsoft Outlook email and even remedy operating system issues and computer crashes.

Then, if anything goes wrong, it takes just a phone call to fix it. It's like having an IT expert at your side — 24 hours a day, whenever you need help2.

System Requirements

Minimum System Requirements

Some devices may not be able to receive services even if initial testing showed that your connection was qualified or your device’s environment was suitable. To receive services, a high-speed Internet connection is required.

Windows XP 32-bit (Service Pack 3 or later)

500 MHz CPU

512 MB RAM required

500 MB of available hard drive space

SuperVGA (800x600) or higher resolution video adapter

You need to log on as an administrator

Windows Vista

1 GHz CPU

512 MB RAM required (1 GB recommended)

500 MB (32-bit) or 850 MB (64-bit) of available hard drive space

SuperVGA (800x600) or higher resolution video adapter

You need to log on as an administrator

Windows 7

1 GHz CPU

512 MB RAM required (1 GB recommended)

500 MB (32-bit) or 850 MB (64-bit)of available hard drive space

SuperVGA (800x600) or higher resolution video adapter

You need to log on as an administrator

Windows 8

1 GHz CPU

512 MB RAM required (1 GB recommended)

500 MB (32-bit) or 850 MB (64-bit) of available hard drive space

SuperVGA (800x600) or higher resolution video adapter

You need to log on as an administrator

Windows 10 (All versions, except Windows 10 S)

1 GHz CPU or faster

1 GB (32-bit) or 2GB (64-bit)

16 GB (32-bit) or 20 GB (64-bit) of available hard drive space

Microsoft DirectX 9 graphics device with WDDM 1.0 driver

800x600 resolution compatible display

You need to log on as an administrator

Mac®

Mac OS X 10.5 and above

At least 512 MB of RAM

Customer must have administrator level access to the Mac

Mac must be able to connect to the Internet

Android™

OS version 2.3 or later (must have the Google™ Play app installed)

iOS®

OS version 6 or later

Norton™ Ultimate Help Desk – 3 Devices service is limited to the same three devices every twelve months. After the end of each term, different devices can be enrolled for the next twelve-month period.

3 Norton Ultimate Help Desk – Single Use (not a subscription service) is limited to one help desk call where any number of the services listed in the chart can be redeemed during that one call for your one device. You must redeem this service within 30 days of purchase.

4 Service is limited to the same three devices every twelve months. After the end of every twelve month term, new devices can be enrolled for the next twelve month period.

5 Cloud service includes providers like “Box”, “Dropbox”, “Google Drive,” and “OneDrive”. Backup on your local drive is limited to external HDD or DAS (Direct attached storage)

*Important Subscription, Pricing and Offer Details:

Details about Norton™ Ultimate Help Desk – Subscription:
Norton™ Ultimate Help Desk – 1 Device is an annual subscription-based service4 and Norton™ Ultimate Help Desk – 3 Devices is a monthly subscription-based services and may include a one-time set-up fee5, and are subject to the License and Services Agreement.

You acknowledge our ability to provide you the services is subject to our initial system test of your environment. In the event we determine we are unable to provide services after this initial system test, you will be eligible for a refund per our Refund Policy.

By subscribing, you are purchasing a recurring subscription which will automatically renew after the first term.

The price quoted today is valid for the first term of your subscription. After that, your subscription will be billed annually for Norton™ Ultimate Help Desk 1 device or monthly for Norton™ Ultimate Help Desk 3 devices, at the applicable monthly or annual renewal prices found here. The price is subject to change, but we will always send you a notification email in advance.