Why are my campaign stats not loading?

Marco Patino

Updated June 01, 2020 20:04

If you open a campaign and certain stats stay stuck loading, you can refresh your browser a few times to resolve the issue. The stats should load after a few seconds and if they don't, they timeout after 2 minutes.

You can see this behavior by opening the developer tools on your browser by hitting F12 > Network > and refreshing the page. If you get the error, there will be a red line that starts with 'campaign' and include the word 'stats'. You can then click Timing to see the timeout.

If you are unable to load your stats after a few refreshes, please submit a ticket to support with a screenshot like the one above showing the timeout error and letting us know if you were unable to resolve the timeout issue after refreshing at least three times.

If further assistance is required, submit a ticket to Punchh Support. (For help submitting a ticket, click here)