On Sept. 11, Anderson said efforts have been made to improve communications during storm responses. Upgrades included rebuilding the power company's outage management system. Rather than record outages by zip code, they will be logged in by tax code.That will give a more accurate representation of where power is out, as many customers have zip codes that don't reflect the town they actually live in.

Residents can also use the site to report street light outages, Anderson said.

Another improvement Anderson cited is the creation of a designated number for certain people such as police or township officials to call, during major events. Last fall when the big storms hit, too many people had the number and overloaded the system, he said. A new number will be assigned for each event.

JCP&L is also using using social media such as Twitter and Facebook to keep in touch with customers.