Web-based Support Portal
Allow your customers to submit issues through their web browser.

Service Level Agreements, Schedules & Due Date Management
Set working hours and target response times for each department. Allow support contracts to prioritize support for specific companies.

E-mail Templates
Set standard responses and canned text for rapid responses to common questions.

Knowledgebase
Document solutions to previously addressed issues.

100% GUI Source Code
Extend. Integrate. Customize.

What's New in This Release:
A bunch of Safari browser fixes for Ajax/dynamic functionality
Support Center: Security patch for URL overloading of ticket_id on track ticket.
#CERB-563: Store forwarded messages in ticket thread.
#CERB-274: Create new ticket from contact details (with Requestor address pre-filled-in)
#CERB-634: not all tokens are being evaluated (Contact tokens were looking for a non-existant variable. SQL updated to add public_user_id, code changed to use new format for variable.
#CERB-613: Ticket replies are not using the Mailbox Display Name
#CERB-615: Ticket date is date parsed, not “Date: ” header
#CERB-610: Forwarded emails do not have a From: address
#CERB-612: Forwarded emails do not honor the hide ticket mask checkbox
#CERB-543: Notifications have no reply-to address.
#CERB-625: Unable to rearrange catchall rules
Fixed the epoch test on 64bit systems.