IS Technical Support Specialist II

This position acts as primary IT Service Desk support for IT Services as listed in the IT service Catalog. Responsibilities include primary contact for customers to report incidents or make service requests.

The physical requirements of this position include: occasionally lifting, pushing, and/or pulling objects up to 25lbs; occasionally standing or walking with objects up to 10lbs; regularly sitting at a computer workstation for extended periods of time with regular repetitive motions (such as typing); utilizing mouse, keyboard, and phone for portions of the day. Ability to travel to various locations on and off-campus for meetings.

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Please choose the answer that best describes your years of paid, full-time work experience in customer service and/or call center support.

none

more than 0, up through 1 year

more than 1 year, up through 3 years

more than 3 years, up through 5 years

more than 5 years

* What makes up a great customer service experience?

(Open Ended Question)

* Describe how you would work with an unhappy or dissatisfied customer.

(Open Ended Question)

* How many years of experience do you have working with networking and communication devices?