Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

I bought a 6 pc sectional with the goof proof warranty. I was told by the salesman, no matter what happens, just call and they will fix or replace any damaged item for 5 yrs. I had a party and now a few pieces have cigarette burns. I called to report it right away and because the damage is on a few pieces they will not honor the warranty.

I can never call again about the piece if there is any kind of damage. The warranty is null and void now. The warranty even states they cover cigarette burns...

They are only out for the commissions not the consumer. Dont pay the $200 protection, they wont honor it.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.