But to explain, if you type in using your keyboad your cd key, which is 25 characters long without the "-" you can only type in 22 not 25 characters i.e. 232dc34fds3fsth5dse5tseers can only be typed in as 232dc34fds3fsth5dse5tse missing ers off the end because the panel only allows you to type in 22 characters and not 25, however if you copy and paste the keycode it works.