Mistakes to Avoid When Buying a Business Phone System

December 30, 2014

It is very sad when we hear about the mistakes that many business owners and CTOs have committed while buying business phone systems. The majority of the buyers cited lack of knowledge and not working with the right vendors for their expensive mistakes. In this article, we are going to talk about the mistakes that you can avoid while buying a business phone system for your company.

Here is a list of 5 mistakes to avoid that can save thousands of dollars for your company:

Lack of evaluation of backup options and needs: It is often our habit to skip the basics, and when you are moving to VoIP, it is very important that you stick to them. You need to decide on the communication needs of your company and then strategize to handle emergency situations. For instance, when you move to VoIP and start using your Fax system with it, there might be instances where the Fax doesn’t work quite as smoothly. In such a scenario, it is imperative to maintain a backup line or a landline that would help you carry out such business operations without any hassles. VoIP is solely dependent on the Internet; however, natural disasters can spell doom for your entire communication system, so it is important to be ready for those as well. Not only should you create backup plans but you should also purchase a business phone system after having carefully considered your business communication needs.

Not carrying out a check on whether the speed of your Internet connection matches up to the system requirement: More often than not, a major area of concern for VoIP users has been poor voice sound quality. The primary reason behind the poor sound quality is inadequate bandwidth of the Internet connection i.e. the speed of the Internet connection is not what the system demands. If you were running a big organization with hundreds of employees then the effective bandwidth requirement for VoIP usage would be quite high. If you wish to experience high quality and performance, then running a check on your Internet connection speed is a must.

Not making optimum use of call transport/connectivity options: Users tend to ignore the important aspects like call transport and connectivity options, which play a significant role in determining the quality of the calls. If you are opting for a hosted VoIP system, the calls are transported over the IP network from your premises. IP transport helps you to save a lot of money as it uses the data network to transport the calls. Traditional lines are considered to be reliable because these work even when there is no power in your office; however the VoIP communication completely stops working during power failures.

Not defining the scalability options: The biggest problem with the traditional phones is that if you have to add more lines or extensions then you have to keep spending on more hardware. However, when you are using a hosted VoIP system, no such hardware additions are required. You will have to take into account the hardware needs of your company. Even if you go for the premises based VoIP systems, you are going to find it extremely easy while scaling up.

Not knowing about elements that affect voice quality: Call quality has always been the talking point about VoIP technology. People often tend to get confused when they discuss voice quality. We all are aware that the traditional phone system delivers high voice quality but the same cannot be said about VoIP. Well, voice quality in VoIP is actually affected by factors like electrical interference and low bandwidth. Once you are able to eliminate these two, VoIP can be equal to that of a traditional phone system.

Get in touch with us today, and we will help you implement business phone systems in a seamless fashion.

About Source One Communications

Source One Communications offers business telephone and voice messaging systems, voice and data cabling, business voice and internet service, surveillance systems, call center solutions, and professional service for businesses in Napa, Sonoma, Marin, Solano and San Francisco counties.