Support Engineer

Support Engineer Location: US-WA-Seattle Job ID: 726360 Company: : Amazon Web Services, Inc.Position Category: Operations, IT, & Support Engineering Company/Location (search) : Country (Full Name): : United States Job DescriptionHave you ever thought about helping U.S.Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems?Would you like to do this using the latest cloud computing technologies?Amazon Web Services is a dynamic and rapidly growing business within Amazon.com.We are building some of the largest and most complex distributed systems in the world, and we need world class people to help us implement and operate them.The AWS Government Cloud Solutions Operations team is looking to hire highly motivated, best-in-class hands-on systems engineers.The Operations team drives stability and sustainability of next-generation tooling to discover innovative ways to automate and standardize our software deployment process.Systems engineers within our team are instrumental in creating, automating, deploying, operating and scaling a massive always-on distributed system.We are seeking passionate engineers with strong systems engineering skills who pro-actively automate away problems and constantly look to improve the quality of service.The ideal candidate will have thrived in operating complex systems, diagnosing and resolving the hardest corner case problems.You are fast on your feet and excited by the challenge of working in a hyper-growth environment where priorities shift quickly.In addition to your Linux systems skills, you will be very comfortable with networking & database technologies.You must be able to triage situations quickly and work equally well with internal engineers and external customers to bring about swift problem resolution in ways that persist and are reusable for multiple services.Basic Qualifications 8+ years hands on support engineering or system admin experience on Linux or Unix systems 8+ years writing and editing scripts in languages such as Bash, Python, C, C++, Java or Ruby Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field

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We're growing fast and we're looking for people who love to build things: products, companies, markets, and their careers! Think you have what it takes to work on one of the best teams in the industry? Read on.
We are looking for a Support Engineer who can be flexible on shifts. This is a growth role and a great entry point for an ExtraHop career. Real opportunities exist for career advancement within Support or in other business units. Support is the place to prove your worth and develop a base for career growth in the company.
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As part of the Support team, you will be both working with customers to resolve technical issues using a variety of internal resources and providing data analysis to understand and troubleshoot systems.
* Provide hardware and firmware deployment support for ExtraHop appliances, including issues with data feeds from network infrastructure, virtual switches, and packet forwarders
* Document incident cases, feature requests, and customer questions
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Required Qualifications and Experience
We're looking for a Support Engineer who can help us grow to the next level as a company. As a starting point for this hands-on position, you'll need the following background:
* Four-year degree or equivalent in a related discipline such as information technology, computer science, business, or engineering
* At least two years of experience in IS or IT
* Experience with Unix/Linux based operating systems
* Working knowledge of networking and virtual systems
* Working knowledge of the OSI Model
* Excellent customer service, organizational, and documentation skills
* Working knowledge of networking protocols including TCP/IP, DNS, DHCP, and multicast
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About ExtraHop
At ExtraHop, we create great products because we give talented employees the freedom to be intellectually curious and creative. We seek a diversity of perspectives and foster employee quirkiness and spunk to help drive innovation. Every ExtraHop employee knows that we're all in this together and that work is an important part of life so it should be fun. A sense of humor is required here, seriously!
We are the global leader in real-time wire data analytics, a novel approach to IT Operational Analytics. Our market opportunity is greater than $15B and our solutions span all industries. Pretty neat, huh? If you want to join a fun team that produces award-winning products that provide tremendous business value and delight customers, then ExtraHop is the company for you!
Founded by engineers, ExtraHop is a Seattle-based technology company that delivers elegant solutions for the tech industry's most challenging problems.
As a privately held fast-growing technology leader in the $20B IT operations management space, ExtraHop Networks is positioned to be the next great systems company. We are known as innovators who take a smart, creative approach to solving problems. Our ExtraHop team and product line have received many awards, including wins in multiple categories of Best of Interop, a Gold Medal prize in Puget Sound Business Journal's annual list of Washington's Best Workplaces, and several Gold Stevie American Business Awards.
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VIEW JOBS9/7/2018 12:00:00 AM2018-12-06T00:00Make Bing Ads Technical Support at Microsoft Advertising part of your career story! Microsoft Advertising is the destination for experienced, collaborative, and passionate digital advertising professionals seeking a rewarding career and lifestyle. We offer a compelling portfolio of advertising products, innovative solutions and the opportunity to engage with some of the brightest minds in the digital industry.
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#BingJobs
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
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VIEW JOBS11/16/2018 12:00:00 AM2019-02-14T00:00Who we are:
We are Dataminr, the world's real-time information discovery company that turns information chaos into opportunity using groundbreaking AI and machine learning technology. Our ability to find and deliver information faster than any traditional source has completely revolutionized how critical, relevant and actionable information reaches the news, finance, public sector, corporate security and communications industries.
We are one of the most exciting companies to work for and have been referred to as the "super tool of journalists and hedge funds" while also receiving numerous accolades from professionals in both the corporate security area and public sector. We've been named to CNBC's Disruptor 50 list in 2014 and 2016, the Forbes FinTech 50 list in 2016, and the Forbes Cloud 100 in 2017 and 2018.
Headquartered in New York City with over 400 employees, Dataminr provides a challenging and dynamic environment where everyone feels that they have the freedom to be innovative, impactful and influential. Our culture promotes team interaction, work-life balance and the sharing of information and ideas because it empowers us to do our best work and have fun. If you want to be a part of the most interesting and exciting high-growth tech company, please keep reading!
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Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.
#LI-LFDataminrSeattleWA

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