You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is fast, simple and absolutely free so , join our community today!

If you have any problems with the registration process or your account login, please contact us.

Update KB977896 won't install

microsoft.public.windowsupdate

Over the last few months, 4 or 5 times, update KB977896 has tried to install
but won't. I have Windows XP Home Edition with Microsoft Office, do I need
to send any other information? Is it a necessary update, and if not, how do
I make it stop trying to install?

JUDE wrote:
> Over the last few months, 4 or 5 times, update KB977896 has tried to install
> but won't. I have Windows XP Home Edition with Microsoft Office, do I need
> to send any other information? Is it a necessary update, and if not, how do
> I make it stop trying to install?

The update came out in February so how has it been trying to install for
" the last few months " ?

For home users, no-charge support is available by calling 1-866-PCSAFETY
in the United States and Canada or by contacting your local Microsoft
subsidiary. For more information about how to contact your local
Microsoft subsidiary for support issues with security updates, visit the
Microsoft International Support Web site:http://support.microsoft.com/common/....aspx?rdpath=4