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Question

Before SP2 install, PowerPoint file will display a chart with X and Y axis values labeled. In addition to a legend. Post SP2 install, all of the X and Y axis text is gone, in addition to the legend. Exact same file. Not modifications.
This is regardless if the PowerPoint is able to link back to source Excel document. Please see attached PNG files.

This is before SP2.

This is post SP2.

I can't figure out what is causing this. It seems like there may have been similar problems when transitioning from Office 2007 to Office 2010.

Answers

I found that my charts used "Arial (Body)". When I changed them to just "Arial" it fixed both the tick marks and labels. Right click on the chart without selecting any of the elements and select Arial from the drop down and it'll reset the legend
and axes at the same time. A co-worker was also seeing this issue when they opened my files in Office 2013.

No. The process is as described. Before SP2, no problem. After SP2, text is missing. We have repeated this process on three different systems. Opened file under SP1 and it looks fine, install SP2, reboot and when we open the
file the text is missing. The file is not modified in any way during the process. Simply opened and viewed.

We use WSUS. SP2 is shown as available update and is installed, followed by reboot.

We have tested with multiple

Correct file is existing, so it is created by PPT 2010 SP1. I have had some folks report that deleting chart and recreating it can resolve the issue but that isn't practical considering the number of files that we have.

Am I able to remove SP2 via Control Panel? Was under the impression that wasn't possible. I have at least 30 systems with SP2 installed so doing so would be a huge undertaking.

I found that my charts used "Arial (Body)". When I changed them to just "Arial" it fixed both the tick marks and labels. Right click on the chart without selecting any of the elements and select Arial from the drop down and it'll reset the legend
and axes at the same time. A co-worker was also seeing this issue when they opened my files in Office 2013.

Seeing the same thing after applying Office 2010 SP2. Chart legends and axis's are fine if opened on a machine that is Office 2010 SP1 - but are missing if opened on a machine with Office 2010 SP2. The "Arial" fix is a decent workaround for the time being...

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