“I have used a lot of support systems in my day, but this is the best. We found it super easy to setup and use (no training required for our staff), and it was reasonably priced.”

- Daniel Kan, Exec

“This product is great; I love their hosted solution. This allows us to avoid buying expensive server hardware to host their application in house. I was able to work with their support team and get this help desk application rolled out in a few days.”

- Emmett Vallo, Eclipse Aerospace, Inc.

Most negative review:Most negative review:

“I found it cumbersome and temperamental. We were constantly struggling to get it to work properly in the beginning. I thought the set-up was horribly confusing and time consuming.”

- Neesa Artz-Barker, Microsoft

“There is no simple calendar integration with requests. You have to literally use your own calendar solution for setting up future appointments.”

- Piotr Sarat, The Pampered Chef

Pricing:

How it's priced:How it's priced:

UserVoice is a cloud-based solution. You pay a monthly subscription fee for each user login.

Zendesk is a cloud-based solution. You pay a monthly or annual subscription fee for each user login.

Support:

“When I was having my account set up, support was readily available and willing to have back and forth conversation to troubleshoot. They were very helpful.”

- Arturo Folino, Postmates

“Simply using the product makes it obvious that is was designed by, and is maintained by, people with a very strong understanding of the support process, and [of] what’s important to both the support reps and the customers they support.”

- Rusty Wilson, Zenoss, Inc.

Most negative review:Most negative review:

“They were quick to schedule a video conference and answer questions … But, they just don't have the ability to make changes to the UI in the way we need.”

- Jonathan Kuhn, Stripe

“Sometimes customer service is slow [to] respond when there’s a problem. This delay translates to client dissatisfaction, which is never the goal.”

- Kristy Watkins, University of Michigan

Phone support:Phone support:

Phone support not offered.

24/7 phone support for all plans.

Online case submission:Online case submission:

Online case submission not offered.

Included in subscription fee.

Online support options:Online support options:

Help website and knowledge base included in subscription fee.

Access to a help website, knowledge base and online community are included in subscription fee.

Training:Training:

“Getting Started” online catalogue included in subscription fee.

A “Getting Started” online catalogue is included in subscription fee. Additional training can be purchased through Zen U.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.