I highly recommend this service. I had to contact Neon at 4am Rome time. The emergency number works and there was a kind woman (a live human being!) who answered my call. She confirmed the reservation and when we arrived at Ataturk, the representative had a sign with my name in large, capital letters. We were picked up and driven to our hotel in a matter of minutes after we exited from Customs.

When I got to the hotel, Neon had faxed the Departure transfer confirmation.