Refund Policy Refunds will not be available for customers who choose not to attend an event and do not request a refund 30 days in advance. Cancellations and request for refunds are accepted by writing only and must be received by email within the stated cancellation deadline. All refund requests must be made by the attendee or credit card holder. Refund requests must include the name of the attendee and/or date of event. Refunds make take up to 7 business days to process and post to account. This varies by bank.Email address is zuriwine@gmail.comPhone number is 424.222.9463​