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Type & Hear

If you can hear the other person on a phone call but they
have problems understanding what you say, NGT can help by letting you type
your words to the other person and listen to what they say. This can be
known as Hearing Carry Over.

Making a call - NGT Lite on an Android phone

Before you make a call using NGT Lite, make sure
you've linked your phone number to the app. You
can find out how to do that by clicking on the Setting up
link on the left of this page.

Important: If you use NGT Lite in a public place please make sure
the volume is turned down on your phone otherwise the people around you might
be able to hear what the person is saying to the relay assistant.

The video below shows you how to use the Android NGT Lite app to make a phone call. The individual steps
and screenshots are shown on this page below the video.

Switch back to NGT Lite and you'll see the pop-up window below.Click Join

The NGT Lite will display the message NGT Please type the number you
want to call GA.

Type the number you're calling using the phone's keyboard. At this point you
aren't connected to a relay assistant, so it's important you type the number
to call rather than speaking.

You'll then see NGT Waiting for a free relay assistant,
then Connected to Text Relay please wait.

The relay assistant will then ask you for the name of the person you want
to call and, once connected, you'll be able to start your conversation.

Making an emergency call

By making an 18000 call you be connected to the UK 999 service with a relay assistant
connected into your call. This is exactly the same a dialling 999.

Open NGT Lite on your Android phone and check
you have
at the top of the window. If it's
check you're connected to the internet.

Switch to your phone's dialler and dial 18000.

Switch back to NGT Lite and you'll see the pop-up window below.Click Join

The NGT Lite will display the message Emergency, which service? GA.
At this point you will be connected to 999 and a relay assistant.

You can speak directly to the 999 agent and tell them which service you need,
then read any responses in NGT Lite conversation window. The 999 agent
will then connect you to the right emergency service.

Making a call - NGT Lite on an iPhone

Before you make a call using NGT Lite, make sure
you've linked the phone number you'll be using with the app. You
can find out how to do that by clicking on the Setting up
link on the left of this page.

Important: If you use NGT Lite in a public place please make sure
the volume is turned down on your phone otherwise the people around you might
be able to hear what the person is saying to the relay assistant.

The video below shows you how to use the Android NGT Lite app to make a phone call. The individual steps
and screenshots are shown on this page below the video.

Switch back to NGT Lite and you'll see the pop-up window below.Click Join

The NGT Lite will display the message NGT Please type the number you
want to call GA.

Type the number you're calling using the phone's keyboard. At this point you
aren't connected to a relay assistant, so it's important you type the number
to call rather than speaking.

You'll then see NGT Waiting for a free relay assistant,
then Connected to Text Relay please wait.

The relay assistant will then ask you for the name of the person you want
to call and, once connected, you'll be able to start your conversation.

Making an emergency call

By making an 18000 call you be connected to the UK 999 service with a relay assistant
connected into your call. This is exactly the same a dialling 999.

Open NGT Lite on your iPhone and check
you have
at the top of the window. If it's
check you're connected to the internet.

Switch to your iPhone's dialler and dial 18000.

Switch back to NGT Lite and you'll see the pop-up window below.Click Join

The NGT Lite will display the message Emergency, which service? GA.
At this point you will be connected to 999 and a relay assistant.

You can speak directly to the 999 agent and tell them which service you need,
then read any responses in NGT Lite conversation window. The 999 agent
will then connect you to the right emergency service.

Making a call - NGT Lite on a computer or tablet

Before you make a call using NGT Lite, make sure
you've linked the phone number you'll be using with the app. You
can find out how to do that by clicking on the Setting up
link on the left of this page.

Important: If you use NGT Lite in a public place please make sure
the volume is turned down on your phone otherwise the people around you might
be able to hear what the person is saying to the relay assistant.

The video below shows you how to use the Windows NGT Lite app to make a phone call. The individual steps
and screenshots are shown on this page below the video.

Switch back to NGT Lite and you'll see the pop-up window below.Click Join or press the space bar on your computer.

The NGT Lite will display the message NGT Please type the number you
want to call GA.

Type the number you're calling using the phone's keyboard. At this point you
aren't connected to a relay assistant, so it's important you type the number
to call rather than speaking.

You'll then see NGT Waiting for a free relay assistant,
then Connected to Text Relay please wait.

The relay assistant will then ask you for the name of the person you want
to call and, once connected, you'll be able to start your conversation.

Making an emergency call

By making an 18000 call you be connected to the UK 999 service with a relay assistant
connected into your call. This is exactly the same a dialling 999.

Open NGT Lite on your computer or tablet and check
you have
at the top of the window. If it's
check you're connected to the internet.

Use your landline or mobile phone to dial 18000.

Switch back to NGT Lite and you'll see the pop-up window below.Click Join or press the space bar on your computer.

The NGT Lite will display the message Emergency, which service? GA.
At this point you will be connected to 999 and a relay assistant.

You can speak directly to the 999 agent and tell them which service you need,
then read any responses in NGT Lite conversation window. The 999 agent
will then connect you to the right emergency service.

Your conversation - Type & Hear

It doesn't matter if your call is going via a relay assistant or you're typing
direct to the other person you use the NGT Lite keyboard. To hear the
other person hold the phone in the usual way and listen. If you're using a smartphone
you might find that using a headset or handsfree is easier.

Remember:

One of the benefits of having both the voice and internet connection in
parallel, is that you can type and hear the other person at the same time.

You can make the conversation as natural as possible – it's
okay to type while the other person is speaking.
The relay assistant will manage this and try to reflect the flow of
conversation but, if too many interruptions make the conversation difficult
to understand, they might step in to manage the call by asking both parties
to apply a little more structure.

Saving your conversation

After your call you can save the text part of your conversation by clicking the Calls
icon . When the
Calls pop-up opens click the Save Conversation button
and save it to your disk. The conversation can be read using your browser.

Hanging up a call - NGT Lite

At the end of a call simply hang up your phone and NGT Lite will show the call
has been released.

If you don't close NGT Lite it will disconnect from NGT Service after
3 minutes and you'll see the pop-up below.