A

Accessible Seating and Services

Accessible seating is readily available on all levels of Marlins Park.

Accommodations and special services are available for Guests who require wheelchair seating and/or other assistance devices at the Guest Services Centers located on the Promenade Level at Section 15 and on the Vista Level at Section 318.

Accessible Parking

Accessible Parking is available in all four (4) parking garages and all surface parking lots located at Marlins Park, on a first come, first served basis. A hanging placard or accessible license plate is required to gain access to accessible parking.

Amplified Telephones

Amplified telephones are available at the Guest Services Centers located on the Promenade Level at Section 15 and on the Vista Level at Section 318.

Assistive Listening Devices

Complimentary hearing amplification devices are available and provided at both Guest Services Centers. Guests must present a photo I.D. or driver's license as a security deposit for use of such devices. Marlins game day radio broadcast is re-transmitted inside the Ballpark on FM 102 in English, and FM 104 in Spanish.

Braille and Tactile Signs

Braille and Tactile signs are located throughout the Ballpark.

Closed Captioning

Closed Captioning is available at each end of the ribbon board located on the Lexus Legends Level.

Restrooms/Family Restrooms

Restrooms and wheelchair accessible restrooms are located on all levels of Marlins Park. Family restrooms are available in the following locations:

Promenade Level - Sections 2, 7, 22 and 39

Home Run Porch - Section 134

Lexus Legends Level - Sections 201, 209 and 221

Vista Level - Sections 3023, 312 and 318

Special Needs Strollers

Strollers for children with disabilities are permitted throughout all levels of Marlins Park. Guests should contact Guest Services in advance of the games and/or events, by emailing BallparkFeedback@marlins.com, or calling (305) 480-1596, to make the necessary accommodations. Alternatively, Guests should ask for the Entrance Supervisor at any Marlins Park entrance on gameday to make arrangements for accessible strollers. Guests will be provided a hang tag to display on the stroller.

Video Phones/TTY Telephone

Video Phones/TTY Telephones are available for use at the Guest Services Centers located on the Promenade Level at Section 15 and on the Vista Level at Section 318.

Wheelchair Accessibility

Wheelchair accessible and semi-ambulatory seats with operable armrests are located in various sections on all Ballpark levels.

A Maximum of three (3) companions/escorts may accompany a Guest with disabilities into designated seating areas.

For more information on wheelchair accessibility and tickets, please contact the Marlins Ticket Office at 1-877-MARLINS.

Wheelchair Assistance

Wheelchair transport to and from seats is available to Guests and can be requested at any Marlins Park Entrance or Guest Services Center by informing an usher or Guest Services Team Member.

All Ticket Windows, Concessions, Bars, Restrooms and Ramps throughout Marlins Park are accessible to Guests with disabilities. View a map of Marlins Park within the official Marlins Park mobile app: the MLB.com Ballpark app.

Administrative Offices

Advertising Opportunities

Hit a Home Run for your business by becoming a Miami Marlins Corporate Partner. Our experienced team will work with you to develop a fully customized marketing solution that delivers the results you desire. For more information, call our Corporate Partnerships Department at 1-877-MARLINS.

Aisles, Ramps, Seats and Stairways

To help enhance the Guest experience and safety for all events at Marlins Park, sitting or standing in the aisles, on the ramps, in the stairways, on seat backs and on seats or stepping over/on seats is not permitted. Guests will be asked to return to their seats. As a courtesy to others, we request that Guests refrain from walking in aisles while players are at-bat.

Alcohol Policy

The Miami Marlins and Levy Restaurants, Inc., the concessionaire at Marlins Park, promote the responsible sale and consumption of alcoholic beverages.

All alcohol sales will be discontinued in the seating bowl, general concession stands and portable concession stands at the completion of the 7th inning for all baseball games.

There is a two (2) alcoholic beverages, or one (1) double purchase, limit per person with valid I.D.

A Guest who appears to be 30 years of age or younger purchasing alcohol must produce a valid form of United States identification. The following forms of valid identification are accepted: State issued driver's license, U.S. Passport, State issued photo I.D., U.S. Military issued photo I.D.

No alcohol will be sold to Guests who appear intoxicated.

Guests (adults) passing alcohol to minors will be prosecuted to the fullest extent of the law.

Guests possessing alcohol who do not have proof of being 21 or older will be subject to arrest and citation.

Miami Marlins and Levy Restaurants, Inc. reserve the right to refuse the sale of alcohol to any Guest.

Alcoholic beverages may not be brought into the Ballpark.

Guests are not permitted to leave the Ballpark with alcoholic beverages.

Employees monitoring the exits will request that Guests finish or dispose of alcoholic beverages before exiting the Ballpark.

Employees monitoring the exits will request that Guests finish or dispose of alcoholic beverages before exiting the Ballpark.

All-Star Balloting

#VoteMarlins! We encourage all Guests to vote for their favorite Marlins players in the balloting process for Major League Baseball's annual All-Star Game. Balloting begins in May and continues through June. Guests may pick up ballots from Event Staff, all Ballpark Entrances, the New Era and Majestic Team Stores or at Guest Services Centers. Completed ballots can be dropped in the ballot boxes located throughout the Ballpark. Guests can also vote online during the official balloting period at marlins.com.

Animals

Service, signal or guide animals for Guests with disabilities are welcome at all Marlins Park events as long as they have appropriate documentation and the animal is not a danger to others, and does not interfere with others (through unwanted attention, barking, inappropriate toileting, etc.). Service, signal or guide animals must wear their identifying collar, vest or harness at all times. If specific accommodations are required for service animals, please contact Guest Services at (305) 480-1300.

Announcements and Paging

Paging over the Marlins Park public address system is available for medical emergencies by contacting a Guest Services Team Member or by visiting one of the Guest Services Centers.

Annual Fund

The Annual Fund benefits the Marlins Charity Partners. Donations may be made online at marlins.com/foundation.

Anthem Singers

Singers interested in performing the National Anthem for a Marlins home game are asked to submit a CD demo performing the anthem a cappella. Instrumentalists are also asked to submit a CD demo without accompaniment. All performers should label their audition recordings with their name, address and telephone number. The recordings should be sent to the Miami Marlins, attention: Marlins Vision, 501 Marlins Way, Miami, FL 33125. Please note that all submitted materials will not be returned to sender.

App

Please see "Mobile Apps" for more information regarding the official mobile app of Marlins Park: MLB.com Ballpark app, as well as the MLB.com At Bat app.

Aquariums

Marlins Park features two (2) 450-gallon fish tanks behind home plate. Each aquarium is constructed of durable fiberglass with clear acrylic panels 1.5 inches thick. To protect the aquarium from foul balls, errant pitches or any other unexpected contact, Lexan, a material used in bullet-resistant glass, has been installed in front of the acrylic panels.

Art in Public Places

A total of four (4) special art projects were selected by Miami-Dade County Art in Public Places to be displayed at Marlins Park. See "Column Illumination," "Orange Bowl Tribute," "Plaza Walkways," and "Home Run Sculpture" for more detailed information.

Assistive Listening Devices

Autograph Policy

Guests may seek autographs from the time entrances open until 45 minutes prior to game time. Marlins players may sign autographs before each game when time permits; however, autograph opportunities are not guaranteed at every game. Autograph sessions for Guests will be scheduled from time to time during the year.

Prior to Friday and Saturday home games, approximately 70 minutes prior to first pitch, a Marlins player will be available for a brief autograph session on the Promenade Level concourse by Section 12 near the Majestic Team Store. Prior to Sunday home games, approximately 70 minutes before the first pitch, a Marlins player will be available for the #SelfieSunday photograph session on the Promenade Level concourse by Section 12 near the Majestic Team Store. Autographs are not permitted during #SelfieSunday sessions.

Other autograph sessions for Guests will be scheduled from time to time during the year, including the annual Winter Warm-Up fanfest event, usually held during February.

Automated Teller Machines ATMs

For Guests' convenience, Automated Teller Machines (ATMs) are available at the following locations:

3rd Base Entrance

Two (2) located side by side just inside the entrance lobby

New Era Team Store

One (1) located inside the New Era Team Store on the West Plaza

Promenade Level

One (1) located across from Section 3

Two (2) located across from Section 15

One (1) located across from Section 25

Lexus Legends Level

One (1) located immediately inside the doors of the 1st Base Helix Ramp behind Section 204

One (1) located at the top of the escalator landing at Section 227

Vista Level

One (1) located across from Section 318

View a map of Marlins Park within the official Marlins Park mobile app: the MLB.com Ballpark app.

Automatic External Defibrillators (AEDs)

Automatic External Defibrillator devices are used to assist lay personnel to provide early intervention using cardiac defibrillation for cardiac arrest patients. These devices are located in the following areas:

Field Level

Ballpark Operations Offices: before entering the break room

Clevelander: adjacent to the restroom

Promenade Level

Section 5/6 next to the elevators

Vista Level

Section 305/306 outside of the First Aid Room

Automobile Trouble

As a complimentary service to all Marlins Park Guests, a towing service will provide emergency road service assistance within our parking garages and surface lots to any Guest experiencing car trouble. Service is available beginning two hours before the start of baseball games and up to one hour after baseball games end.

Services include battery recharging, lock-out assistance, and changing a flat tire. A fee will apply if a vehicle is requested to be moved off property. Guests requiring this service should contact any Miami Parking Authority staff member, Parking Security Officer, Guest Services Team Member or Miami Police Officer for assistance. The Miami Parking Authority customer service hotline number is (305) 579-4900.

B

Baby-Changing Areas

Baby Changing Tables are available in all restrooms and family restrooms. Family restrooms are located in the following areas:

Promenade Level

Across from Sections 2, 7, 22 and 39

Home Run Porch

Section 134

Lexus Legends Level

Across from Sections 201, 209 and 221

Vista Level

Across from Sections 302, 312 and 318

View a map of Marlins Park within the official Marlins Park mobile app: the MLB.com Ballpark app.

Bag Policy

To ensure the safety and security of our Guests, the Marlins reserve the right to inspect any bags, clothing or other articles prior to entry into Marlins Park and prohibit entry or require removal of any items at their sole discretion. Therefore, all bags will be thoroughly inspected before they are permitted into Marlins Park.

In accordance with Major League Baseball security regulations and Marlins Park, the following policies will be enforced at all entrances of the Ballpark:

Briefcases, coolers and other hard-sided bags and containers are NOT permitted.

Bag-size bins will be used at inspection points, and bags and their contents must fit without assistance, modification or adjustment.

Any item that could affect the safety of Marlins Park Guests/staff/property will be denied entry.

There is no storage area for items or bags at Marlins Park. Guests arriving by mass transit should take particular care not to bring any prohibited items, as no exceptions will be made.

"Ballpark" App

The MLB.com Ballpark app is the official app of Marlins Park! This official app perfectly complements and personalizes your trip with access to view, scan and forward your game tickets, the ability to order ahead your food live from your seats, and the ability to upgrade your seats, as well as mobile check-ins, social media, offers, rewards and exclusive content! Available for iOS and Android devices, the MLB.com Ballpark app can be found in the app stores. Visit marlins.com/mobile for more information.

But wait, there's more! Also available, the award-winning At Bat app is the top sports app of all-time! It features live game coverage, scores, schedules, stats, access to live audio and video, and more!

Banners

Guests are permitted to bring and display banners in Marlins Park as long as they do not interfere with the game, other Guest's enjoyment of the game, existing Ballpark advertising signage, or contain any language deemed inappropriate by Marlins Management. Poles and/or sticks are prohibited. Banners may not be paraded through any part of the Ballpark. Banners and/or signs may be displayed only between innings only.

Batting Practice

Guests who choose to watch batting practice and infield workouts from a seat other than their own (based on availability) may remain until 45 minutes after the entrances open. At that time, Guests will be asked to return to their seats by an Event Staff or Guest Services Team Member. On certain game days, teams may elect not to take batting practice, infield workouts or both.

Bicycle Parking

The Miami Marlins encourage Guests to ride their bicycle to Marlins Park. Bicycle racks are available on the first floor of the Third Base and Home Plate Garages located on the north side of the Ballpark. Guests should bring their own locks. For more information, visit us online at marlins.com/parking.

Billy's Bunch Kids Club

Billy's Bunch is the official kids club of the Miami Marlins for children 12 years of age and under. The annual membership includes several great Billy's Bunch giveaways, as well as exclusive offers and benefits. Children can join by asking their parents to register at marlins.com/billysbunch or at Marlins Fan Headquarters, located near Section 20 on the Promenade Level, during any Marlins regular season home game until July 31st.

For Florida residents outside of the 5-county area, please include $2.95 per member for shipping and handling.

For out-of-state residents, please include $9.95 per member for shipping and handling.

Billy's Bunch Show

Designed with the young Marlins fan in mind and featuring the ever-popular "Billy The Marlin," this continuing series is a unique baseball experience for the child in everyone, taking fans beyond the playing field and sharing players' interests both on and off the field. Each show offers segments tailored to educate and entertain children and their families on the fundamentals of baseball. Six new shows will be produced this season. Episodes will premiere the first Saturday of the month at 10:00 A.M. ET on FOX Sports Florida (April - September).

Premier air dates:

April 4th

May 2nd

June 6th

July 4th

August 1st

September 5th

Billy The Marlin

Billy The Marlin is the official mascot of the Miami Marlins. When he isn't tweeting from his official @BillyTheMarlin Twitter account, Billy likes to make appearances at youth clinics, schools, hospitals and parades throughout the year. All requests for personal appearances must be made to Billy The Marlin via email at billythemarlin@marlins.com, phone (305) 480-1416 or by mail, attention: Billy The Marlin, 501 Marlins Way, Miami, FL 33125.

Birthday Bash

What better place to celebrate a birthday than at a Marlins game? Birthday Bash tickets start at just $49 dollars per person including food for the group. It is held in the Bullpen Zone next to the Marlins Bullpen. The Birthday Bash features a special birthday menu including cupcakes for all guests, a visit from the Sea Creatures and the chance for the birthday child to wave the green flag for the Sea Creature race! Contact the Group Sales Department at (305) 480-2523 or groups@marlins.com for further information.

Birthday Messages

Bobblehead Museum

The Bobblehead Museum display on the Promenade Level is located near Sections 14/15. It features a collection of current and former Marlins player bobbleheads, as well as current and past baseball players, mascots and broadcasters from all MLB teams. Displaying almost 700 bobbleheads, the entire structure moves ever so slightly, causing the heads to bobble.

Bottles and Cans

No bottles or cans are permitted in Marlins Park with the exceptions of the following:

One, clear, factory-sealed plastic water bottle 20-ounces in size or smaller per person

Exceptions can be made at the sole discretion of the Marlins.

Budweiser Balcony

Located on the Promenade Level, the Budweiser Balcony is an ideal party area for groups of 20 to 30 overlooking left field and steps away from breathtaking views of downtown Miami. The area features countertop seating and groups have the option to add on a special food and beverage package. Please contact the Group Sales Department at (305) 480-2523 or groups@marlins.com for further information.

Budweiser Bowtie Bar

Located on the Promenade Level, the Budweiser Bowtie Bar is a popular meeting and gathering place for Guests of Marlins Park during batting practice and throughout the game. The views to the City of Miami and its glistening skyline are unparalleled from this location.

Budweiser Good Sport Program

The Marlins and Budweiser have teamed up to implement the Budweiser Good Sport Program as a "thank you" to Guests who respect the rights of others, drink responsibly and designate a driver at Marlins home games. Please visit the Budweiser Good Sport Program kiosk located by Section 12. Program registrants must be 21 years of age or older and have a valid driver's license.

Bullpen Zone

Located in right field, the Bullpen Zone is just inches from the action on the field with views into the Marlins bullpen! The Bullpen Zone offers exclusive party space for up to 60 people, option to add on special food and drink packages through Levy Restaurants, Marlins Vision Welcome Message and the option to purchase on-site garage parking passes. Please contact the Group Sales Department at (305) 480-2523 or groups@marlins.com for further information.

C

Cameras and Video Equipment

Digital cameras are permitted in Marlins Park. Digital cameras with extended length zoom lenses greater than 300mm are not permitted. Mono/tripods, other professional camera equipment, camcorders and other video or audio recording equipment are not permitted. Guests are not permitted to transmit and/or stream or aid in transmitting and/or streaming any account, description, picture, video, audio, reproduction or other information about any Marlins games or events.

Camp Days

Camps throughout South Florida are invited to participate in our annual Marlins Camp Days featuring games on July 2nd and July 30th, starting at 12:10 p.m. Group tickets start at only $10.00 per seat. Please contact the Group Sales Department at (305) 480-2523 or groups@marlins.com for more information.

Carry-In Policy

Celebration Club

The Marlins Celebration Club allows Guests to celebrate a special occasion at a Marlins game with a personalized message on Marlins Vision. Interested in having Billy The Marlin visit your seats or join him on the field for the 7th Inning Stretch? Requests are taken on a first-come, first-served basis and require a minimum of 48 hours' notice. Contact the Marlins Group Sales Department at 305-480-2523 or groups@marlins.com for pricing and details.

Charity Partner

Every year the Marlins partner with four (4) local non-profit organizations, which are selected through the Charity Partner Empowerment Fund (CPEF) selection process. In addition to a $25,000 donation during the season, each organization will host a night at the Ballpark where the Marlins highlight the great work they are doing in our South Florida community. To learn more about the Marlins Charity Partner Empowerment Fund, visit marlins.com/foundation.

Charging Stations

For your convenience, mobile charging stations are available on the Promenade Level at the following locations:

Section 8 behind the section

Section 15 adjacent to the Guest Services Center

Section 22 behind the section

Budweiser Bowtie Bar

Bacardi Oakheart Bar at Section 36

View a map of Marlins Park within the official Marlins Park mobile app: the MLB.com Ballpark app.

Children

Children up to 36 months old do not need a ticket to access inside the Ballpark; however, the child must sit on an adult's lap during the game without obstructing the view of any other Guests.

The Clevelander at Marlins Park

The Miami Marlins have partnered with the world-renowned South Beach hotel, The Clevelander, to operate a poolside lounge area unlike any other Ballpark experience. The Clevelander at Marlins Park features a swimming pool, fabulous cuisine, signature beverages, entertainment and a one-of-a-kind seating location at the Field Level while viewing the game through the outfield fence. Located next to the bullpen in left field, Guests of The Clevelander will have the opportunity to watch the visiting team pitchers warm up and a close-up view of the Marlins outfielders making spectacular plays during the game. The Clevelander will open 90 minutes before the game on game days and will remain open after games and on non-game days for private events. For all Monday to Saturday home games, all Guests must be 21 years of age or older to be allowed inside the Clevelander area. For all Sunday home games, no age restrictions will apply.

Closed Captioning

Column Illumination

As part of Miami-Dade County's Art in Public Places program, Daniel Arsham/Snarkitecture was selected to highlight the one-of-a-kind 'Tree Columns' in the West Plaza that support the roof. The illumination of Marlins Park "Tree Columns" uses the simple concept of revealing and concealing through the use of light. Standing nearly 200 feet in height, each of the four (4) columns fades up and down as if the light is a breath, appearing and disappearing in subtly varying rhythms. The scale of the columns and the oscillating light allows this effect to be visible at great distances through the city, acting as a beacon drawing Guests to the Ballpark and announcing events occurring within.

Comments, Compliments and Complaints

Guests with comments, compliments or complaints may express it in person during Marlins Park events at the Guest Services Centers located on both the Promenade Level at Section 15 and on the Vista Level at Section 318. Guests may also e-mail any feedback to BallparkFeedback@marlins.com or speak with a Guest Services representative by calling (305) 480-1300.

Community Outreach

The Marlins are committed to promoting and sustaining close and cooperative relationships with their neighbors and working with them to enhance the quality of life throughout the surrounding communities. The Marlins regularly open the doors of Marlins Park to host events for members of the local communities, allocate grants, and donate tickets, products and sporting goods in support of various community-based organizations that focus on providing positive educational, social and recreational outlets for the residents of the City of Miami, Miami-Dade County and throughout South Florida. Also see "Marlins Ayudan" section.

Credit Cards

D

Diamond Dash

As part of Sunday Funday, all kids 12 years of age and under will be able to run the bases on the field immediately following every Sunday home game at Marlins Park. Once the game has ended, kids and parents or chaperons should proceed to the bottom of the 1st Base Helix Ramp through the Promenade Level by Section 6. Billy's Bunch members and Season Ticket Holders may also show their membership card at the bottom of the 1st Base Helix Ramp to gain access to the VIP Diamond Dash line.

Digital Ticketing

Tickets purchased at marlins.com can be viewed, scanned and forwarded within the official Marlins Park mobile app: the MLB.com Ballpark app. Once a guest has logged in with their marlins.com account username and password, Guests can view their tickets and display their ticket barcodes directly on their devices for entry to Marlins Park. Guests may also easily forward tickets to friends directly from the app.

Disabled Seating

Donation Requests (Marlins Foundation)

The Marlins are committed to assisting non-profit organizations in their fundraising efforts. If you would like the Marlins to consider donating to your next fundraiser, please visit marlins.com/inkind. Please note that the Marlins require at least four (4) weeks' notice for consideration of your requests.

Drop-Off Lane

The designated area for any drop-off is located on Orange Bowl Way (NW 14th Avenue) between Bobby Maduro Drive (NW 4th Street) and Felo Ramirez Drive (NW 6th Street). There is curb space along Orange Bowl Way (NW 14th Avenue), which provides a safe area to facilitate any event drop-off and/or pickup.

E

Electronic Cigarettes

Elevators

There are eight (8) passenger elevators at Marlins Park. Priority access is given to Guests with disabilities on all elevators. Elevators are located in the following areas:

3rd Base Entrance:

One (1) elevator in the entrance lobby for ticketed Guests who have access to the Promenade Level.

Ricoh Diamond Club Entrance:

Three (3) elevators in the entrance lobby for ticketed Guests who have access to the Promenade, Founders, Lexus Legends and Vista Levels.

Bacardi 1st Base Dugout Club Entrance:

Two (2) elevators for ticketed Guests who have access to the Promenade, Lexus Legends and Vista Levels.

Bobby Maduro Entrance:

One (1) elevator for ticketed Guests who have access to the Promenade and Lexus Legends Levels.

Center field Entrance:

One (1) elevator for ticketed Guests who have access to the Promenade Level and Home Run Porch.

Emergency Evacuation

Should there be an immediate need to evacuate Marlins Park, Guests will be given instructions by the public-address/open-caption systems. Exit instructions will also be posted on high-definition televisions on the concourses.

Ask for assistance and information from guest services, police, and medical and security personnel.

Do not panic.

Guests are asked to remain calm, walk to the exits at a normal pace and proceed to the nearest safe area.

Elevators and escalators are NOT operational during an evacuation.

Individuals in wheelchairs should evacuate in an emergency, using a ramp or wait at an elevator for Emergency Medical Services or other First Responders.

Employment Opportunities

All of our current Marlins employment opportunities are posted online at marlins.com/jobs.

Entrances

Marlins Park has four (4) main entrances:

1st Base Entrance (on the southwest corner of the West Plaza)

Home Plate Entrance (on the northwest corner of the West Plaza)

3rd Base Entrance (on the northeast corner of the East Plaza)

Center Field Entrance (on the southeast corner of the East Plaza)

There are also four (4) premium entrances:

Ricoh Diamond Club Entrance (on the North side of the Ballpark between the Home Plate and North Ticket Office)

Bobby Maduro Entrance (on the South side of the Ballpark between the 1st Base and Center Field Entrances)

Bacardi 1st Base Dugout Club Entrance (on the West Plaza between the 1st Base Entrance and the New Era Team Store)

Bacardi 3rd Base Dugout Club Entrance (on the North side of the Ballpark between the North Ticket Office and the 3rd Base Entrance)

Marlins Park entrances usually open 90 minutes prior to the scheduled start of every regular season home game. The Ricoh Diamond Club entrance opens two (2) hours prior to the scheduled start of every regular season home game for premium guests (Ricoh Diamond Club and Suite Ticket Holders). Please note that entrance openings are subject to change for special events, Opening Night and postseason play.

In accordance with Major League Baseball's Guest Screening Policy, the Miami Marlins installed walk-through metal detectors at all Marlins Park entrances. As a condition of entry into Marlins Park all Guests will consent to being screened utilizing walk-through and/or handheld metal detectors. Major League Baseball has worked closely with the U.S. Department of Homeland Security to increase and standardize security practices across the league. All bags entering Marlins Park shall be subject to inspection in accordance with Major League Baseball security regulations. Express lines are at each entrance for Guests without bags. You will need to remove mobile phones, cameras, and other large metal items from pockets before proceeding through the metal detectors. Guests are not required to remove their shoes prior to entering the metal detector.

Entry Guidelines and Notice

The Marlins' highest priority is to ensure the safety and security of our Guests and we will take every reasonable step to ensure the safety of everyone entering Marlins Park. The Marlins administer several important security measures in accordance with Major League Baseball security regulations and in conjunction with local, state and federal law enforcement agencies.

Guests and their belongings will be inspected before entering Marlins Park.

Any person or property that could affect the safety of Marlins Park Guests/property shall be denied entry. The Marlins encourage Guests to arrive at least 90 minutes prior to first pitch to avoid lines and to enjoy pregame activities on the West Plaza. Please follow all signage and directions from security personnel. If you provide tickets to someone who may not be familiar with Marlins Park security policies, please alert your Guests to these measures. Marlins Park entrances usually open 90 minutes prior to the scheduled start of every home game. Please see the "Entrances" entry.

Security Procedures: In order to ensure the safety and comfort of our Guests, the following guidelines are in place for all events held at Marlins Park.

Guests are welcome to bring the following items inside the Ballpark:

One soft-sided, factory-sealed water bottle - 20 ounces or smaller

One single serving food item contained in a clear plastic bag - Pieces of fruit must be sliced

Bags no larger than 16"X16"X 8" in size - All bags are subject to inspection

The following items will NOT be permitted inside the Ballpark:

Glass bottles, metal cans

Briefcases, hard-sided coolers, open or hard-sided containers

Commercial-grade audio and video equipment or photographic equipment

Alcohol or illegal substances

Soft drinks or sports/energy drinks

Fireworks, laser pointers, flares, confetti and glitter

Brooms, poles, selfie sticks

Weapons (firearms, knives) regardless of permit

Pets (Except for service animals or during specific promotions)

Noise making devices (e.g. air horns, cowbells, musical instruments, etc.) - Any exceptions will be made solely at the discretion of the Marlins

Use of Wheeled Footwear, roller blades, or skateboards

Baseball Bats other than the miniature souvenir bats purchased at the New Era and Majestic Team Stores

Aerosol cans (e.g. mace, pepper spray, hairspray, etc.)

Beach balls or other inflatables

Toy guns or knives (including water guns)

Unmanned Aerial vehicles

Such items will be prohibited from being brought into Marlins Park. There is no storage area for these items. Guests arriving by mass transit should take particular care not to bring any prohibited items, as no exceptions will be made.

Guests who are or appear to be intoxicated and/or unmanageable will not be permitted into Marlins Park.

Re-entry is not permitted, except for specific circumstances. Please see the "Exit/Re-entry" entry.

The Marlins reserve the right to change or modify these guidelines.

Escalators

There are a total of ten (10) escalators in Marlins Park. Escalators are located in the following areas:

3rd Base Entrance:

Two (2) escalators that allow Guests to access the Promenade Level.

Home Plate Entrance:

Two (2) escalators that allow Guests to access the Promenade Level.

Promenade Level:

One (1) escalator is located near Section 27 that allows Guests access to the Lexus Legends Level.

One (1) escalator near Section 28 in the left field corner that allows Guests to access the Vista Level.

Two (2) escalators behind home plate near Sections 15/16 that allow Guests to access the Lexus Legends Level

Lexus Legends Level Bridge:

Two (2) escalators that allow Guests to access the Vista Level.

Exit/Re-Entry

Guests are not permitted to leave Marlins Park and return using the same ticket. Re-admission into Marlins Park will only be allowed in the case of an emergency. Please see security personnel or a Guest Services Team Member prior to exiting Marlins Park.

Guests are permitted to leave the Ballpark with the express purpose of patronizing the New Era Team Store, which is located on the West Plaza of Marlins Park. Guests must present their ticket to the Entrance Supervisor at the Home Plate Entrance prior to exiting the Ballpark. The Entrance Supervisor will stamp the ticket and hand stamp each respective Guest to accommodate re-entry for this specific purpose.

F

Fan Club

The Miami Marlins Fan Club is available to fans 13 years of age and older for an annual membership fee of $20. All 2015 members will receive an official Fan Club membership card, Fan Club items and access to several exclusive events and activities throughout the season. Fans can sign up for the Fan Club at the Ballpark at the Marlins Fan Headquarters, located near Section 20 or online at marlins.com/fanclub.

Fan Mail

Letters to Marlins players should be addressed to the attention of that specific player at Miami Marlins, 501 Marlins Way, Miami, FL 33125. If a response is desired, please enclose a self-addressed, stamped envelope. All letters are delivered to the addressee, but a personal response from a player cannot be guaranteed.

Fan Text Messaging

Guests can use their cell phones to confidentially text questions and concerns to Marlins Park Team Members by texting the word FISH (Space) the issue and location to 69050 (standard message rates may apply). A Marlins Park Team Member will respond accordingly.

Father's Day Play Catch

This is the opportunity to play catch on a MLB field. Join the Marlins Foundation for Father's Day Play Catch on Sunday, June 14th, 2015. For more information, visit marlins.com/playcatch. Proceeds benefit the Marlins RBI scholarship.

Fiesta Suites

Located on the first base side of the Lexus Legends Level, the six Fiesta Suites offer the intimacy of entertaining smaller groups in a private setting. It's an ideal location for business entertainment and celebrations of all kinds. You will not only enjoy the great view of the game from private, outdoor Ballpark seating, but also enjoy a spacious, climate-controlled interior lounge perfect for relaxing, eating, conversing and celebrating. Options to add on special food and beverage packages through Levy Restaurants are available for groups of 24; adjacent Fiesta Suites may also be combined to accommodate larger groups of 48. Please contact our Premium Suite Sales Department at (305) 480-2523 or groups@marlins.com for more information.

First Aid Room

First Aid Rooms are located on the Promenade Level at Section 6 and Vista Level at Section 306. Guests in need of medical assistance should notify security personnel, the nearest Marlins Park Team Member or visit the nearest First Aid Room. Either the City of Miami Department of Fire Rescue or Miami-Dade County Fire Rescue personnel are available during all games and public events. Roving medical personnel are also available throughout Marlins Park to provide medical assistance to Guests.

Fish Family

Foul Balls/Home Run Balls

Guests are welcome to keep any foul or home run balls hit into the stands as long as they do not interfere with the safety and comfort of others. Major League Baseball rules prohibit Guests from throwing any object onto the field or interfering with a ball in play; offenders will face immediate ejection from Marlins Park. Guests should stay alert at all times for bats and balls that could enter the seating areas.

Fuel Efficient Vehicles

Marlins Park offers Fuel Efficient Vehicle (FEV) parking spaces at each of the four (4) parking garages. These spaces are reserved for electric and hybrid vehicles as part of the Marlins Park green initiatives. Please contact the Miami Parking Authority at (305) 373-6789 for further information.

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Game Day Messages

Giveaways

Several Guest giveaways are scheduled throughout the 2015 season. Giveaways will be available at all entrances while supplies last. Guests must be in attendance and produce a valid day of game ticket in order to receive an item. For a full list of giveaways, promotions, theme nights and ticket offers, please visit one of the Guest Services Centers, or go online to marlins.com/promotions.

Green Initiatives

The Marlins are committed to promoting a sustainable environment and have implemented many green initiatives into the design and operation of Marlins Park.

Sports Lighting: The Green Generation Lighting® developed by Musco will enhance the playing of America's favorite pastime while cutting energy costs and minimally impacting the environment. All lamps were aimed digitally within 0.15 degree of accuracy, maximizing the quantity and quality of the lighting while satisfying today's high definition broadcasting needs.

Energy Efficient Design: Marlins Park has implemented energy efficient design strategies that help to reduce our energy usage by more than 20% over the current Florida Building Code requirements.

Cool Roof: While the roof of Marlins Park looks cool, it is also considered a Cool Roof. The white reflective roofing material installed at Marlins Park was selected to minimize heat gain within the facility, lowering the demand for air conditioning.

Recycling: Together with Waste Management, the Marlins are committed to the recycling program available at the facility. Recycling containers are located throughout Marlins Park concourses as well as the West and East Plazas for the convenience of our Guests and to allow everyone to be responsible stewards of our environment. To enhance our recycling program, our food concessionaire, Levy Restaurants, Inc. has selected concession packaging and cutlery that are recyclable or composed of recycled materials.

Reduced Water Usage: Marlins Park's low flow water closets, restroom faucets, showerheads and waterless urinals are projected to reduce our overall water use for the facility by approximately 60%.

Regional Materials: More than half of the total materials used in the construction of Marlins Park were sourced, manufactured, or fabricated from within 500 miles of the Ballpark site, thus limiting the overall carbon footprint of the project.

Recycled Content: Nearly 50% of the total materials used in the Ballpark construction have a high-recycled content, in order to reduce the impact on our environment.

Group Tickets

Discounted tickets for select games and seating categories are available for groups of twenty (20) or more. Groups can also enjoy one of our many game day suite rentals or party area options. For pricing and availability contact the Group Sales Department at (305) 480-2523 or groups@marlins.com.

Guest Code of Conduct

The Marlins continually strive to create a safe, comfortable and enjoyable experience for all Guests at Marlins Park. Guests will be treated in a consistent, professional and courteous manner by all Marlins Park Team Members and the Marlins ask for Guests to conduct themselves in a manner that will help ensure a positive experience for everyone. The following Guest Code of Conduct has been established to help maintain an enjoyable environment for everyone.

Guests are not permitted to enter the Ballpark with obscene or indecent clothing

The Marlins thank you for adhering to the Guest Code of Conduct. The Marlins' goal is to attain the highest possible standards with its Team on and off the field. Be proud of Marlins Park and enjoy the experience.

Guest Interference

In the interest of player and Guest safety, the Miami Marlins maintain a policy that prohibits Guest interfering with a ball in play or disruption of an event at Marlins Park. Failure to comply with this policy will result in immediate removal from Marlins Park.

Guest Screening

In accordance with Major League Baseball's Guest Screening Policy, the Miami Marlins has installed walk-through metal detectors at all Marlins Park entrances. As a condition of entry into Marlins Park all guests will consent to being screened utilizing walk-through and/or handheld metal detectors. Major League Baseball has worked closely with the U.S. Department of Homeland Security to increase and standardize security practices across the league. All bags entering Marlins Park shall be subject to inspection in accordance with Major League Baseball security regulations. Express lines are at each entrance for Guests without bags. You will need to remove mobile phones, cameras, and other large metal items from pockets before proceeding through the metal detectors. Guests are not required to remove their shoes prior to entering the metal detector.

Guest Services Centers

The Guest Services Centers are located on the Promenade Level at Section 15 and on the Vista Level at Section 318 to assist Guests with questions and address any needs they may have. Guest Services Team Members are also available around Marlins Park to assist Guests.

Guests with Disabilities and Wheelchair Accessibility

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Home Run Sculpture

The 73-foot signature home run sculpture is designed by American pop artist Red Grooms. A pioneer of site-specific sculpture and installation art, Grooms "sculpto-pictorama" design for the home run feature depicts an elaborate tableau of bright colors, stylized water and spectacular lasers. Dotted with clouds, pelicans, seagulls, and plenty of Florida-inspired kitsch, the design incorporates three jumping marlins, a pair of flamingos that flap their wings, jetting streams of water and rolling ocean waves that activate when a home run is scored.

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Kids Eat Free Wednesdays

All kids 12 years of age and under can eat free on Wednesday night home games in 2015 (excluding Wednesday game on August 12). Promotion is valid for all seating categories in the Ballpark. Each child 12 years of age and under will receive a voucher at the Ballpark entrance for a free Kayem beef Frank, a bag of chips and a small Pepsi, redeemable at any Fan Feast or D'Town Favorites concession stand in the Ballpark. For more information, visit marlins.com/promotions.

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Lost And Found

Guests inquiring about a lost item or turning in a lost item may do so at the Guest Services Centers located on the Promenade Level at Section 15 or on the Vista Level at Section 318. To inquire via phone, please call (305)-480-5120.

Lost/Stolen Tickets

Tickets are valuable items, and the Marlins recommend that Guests keep them in a secure place. Lost or stolen tickets can be replaced only under the terms and conditions set forth by the Marlins and only to the account holder of record. If tickets are lost or left at home, or an incorrect ticket is presented for admission, the account holder of record is required to purchase replacement tickets to cover the missing tickets. A nonrefundable processing fee of $5 per ticket will be charged for replacement tickets. Tickets that are reported stolen are replaced only when an official police report is provided to the Marlins Park Ticket Office. Stolen tickets, with a police report, will be replaced without charge. Replacement tickets may not be exchanged. Replacement tickets, once issued, will not be replaced if lost or stolen.

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Marlins Park Team Members

From the instant Guests arrive at Marlins Park to the moment they leave, a variety of Marlins Park Guest Services Team Members strive to make each and every Guest experience as enjoyable, and memorable as possible.

Marlins Ayudan

Marlins Ayudan (Spanish for "help") is the signature outreach initiative of the Miami Marlins. The purpose of Marlins Ayudan is to provide a sustainable corps of volunteers willing and ready to effectuate positive change in the South Florida community. It is the fabric of the Club's corporate culture and engages every front office employee with schools and charities throughout South Florida.

The goal of Marlins Ayudan is to leave a lasting legacy through impactful service activities that tackle the community's most pressing needs. The three-tier Ayudan methodology consists of organizational service days, team events and individual volunteer opportunities.

Since its inception in 2010, Marlins Ayudan has contributed over 30,000 hours of service and established partnerships and traditions of giving that inspire employees to pursue their passions and contribute their time and talents year-round.

Marlins Ayudan is a direct and visible demonstration of our Corporate and Social Responsibility.

Marlins Ayudan School Partnership Program (MASPP)

Through this initiative, the Marlins directly impact the lives and education of the youth in Miami-Dade County Public Schools. The MASPP program is guided by focused involvement with students, faculty and staff at seven partner schools, and be led by the following principles:

Work with partner schools in identifying areas of greater needs

Develop a measurable game plan to address those needs

Implement the game plan by utilizing Marlins Ayudan teams' individual and collective strengths

Leave a lasting legacy at each partner school

Implement MASPP signature educational offerings:

Elementary School: Reading A-Z Literacy Program

Middle School: Marlins Ayudan Mentorship Program

High School: Career Workshop Series

2014-2016 Marlins Ayudan Partner Schools:

Citrus Grove Elementary School

Citrus Grove Middle School

Coral Way K-8 Center

Kensington Park Elementary School

Lenora B. Smith Elementary School

Miami Senior High School

Booker T. Washington Senior High School

*Schools were determined through a selection process

MASPP Career Workshop Series

The MASPP Career Workshop Series is a unique educational opportunity designed specifically for students of Miami Senior High School and Booker T. Washington Senior High School. The goal of the program is to offer students a real-world glimpse at a variety of disciplines as they begin the path toward their career.

Marlins Foundation

The Marlins Foundation supports the Charity Partners of the Miami Marlins through philanthropy and service. The Foundation is committed to improving the lives of our youth through education, the arts and baseball, with a special focus on children with special needs. The funds raised by the Foundation provide unique experiences for kids in our schools, parks and on the water. The Foundation Community Partnerships and outreach efforts demonstrate the Marlins' leadership in corporate responsibility and civic engagement. Since the approval of Marlins Park, the Marlins Foundation has given over $5 Million to the South Florida community.

Marlins Think Tank

Marlins Think Tank aims to enrich the learning experiences of children in grades 4 through 6 by linking baseball to the following curriculum areas:

Writing

Language Arts

Mathematics

Social Studies

Science

Health & Fitness

Marlins Think Tank provides lesson plans that meet Common Core State Standards as adopted by FDOE with the Miami Marlins as the lesson theme! Throughout the lesson, students will read and learn about baseball and Miami.

Classrooms that use the Marlins Think Tank materials will even hear from some current Miami Marlins players through interactive videos!

For high school students, Marlins Think Tank offers an exclusive Career Day section. Here students and teachers have access to video messages from Marlins front office staff in all departments. Videos address topics such as career paths, keys to success, dreams, goals and more.

Marlins Think Tank is available for free to all teachers and classrooms. To access the Think Tank web portal, visit www.marlins.com/thinktank

Marlins Think Tank Sweepstakes

Every year, classrooms that take advantage of the Marlins Think Tank curriculum have the opportunity to meet a member of the Miami Marlins as part of a school visit!

Players

Coaches

Broadcast personalities

To participate in the Marlins Think Tank Week Sweepstakes, fourth to sixth grade classrooms can submit their completed lesson plans. At the close of the contest, winners will be chosen from the completed lessons.

During Marlins Think Tank Week, the entire Miami Marlins roster will visit the Tri-County area, listening to presentations from students, hearing what the students learned, and sharing their own personal experiences in education and what it means to them.

Marlins Think Tank Week takes place every school year in May. Contest dates and deadlines will be posted at the beginning of the spring semester. Check www.marlins.com/thinktank for official rules and dates.

Merchandise

Guests can buy a variety of Marlins merchandise and memorabilia, including authentic jerseys, official caps and game-used collectible items, at the New Era and Majestic Team Stores:

The New Era Team Store - Located on the West Plaza on Marlins Way (NW 16th Avenue) is open year-round.

Hours of Operation:

Non Game Day:

Monday - Saturday: 10:00 AM - 4:00 PM

Sunday: Closed

Game Day:

Monday - Sunday: 10:00 AM - Until one (1) hour after the game ends

Team Store hours are subject to change without notice.

The Majestic Team Store - Located behind home plate by Section 12 on the Promenade Level

Hours of Operation:

Open on game Days only from the time the entrances open (90 minutes prior to first pitch) until the end of the game

Merchandise is also sold at kiosks throughout Marlins Park and the West Plaza before and after games or events.

New for 2015, Marlins merchandise can also be purchased at the Official Team Store inside Miami International Airport, located in Terminal D at Gate 28.

Mobile Application ("Apps")

The Marlins, in partnership with MLB.com, are proud to offer two mobile apps:

MLB.com at the Ballpark app - View, scan and forward your tickets right from the app. Also enjoy live food ordering, in-game seat upgrades, offers and more! Please see the entry for "Ballpark" App for more information on the official mobile app of the Marlins Park.

MLB.com at Bat - Pitch-by-pitch coverage of the action! The award-winning At Bat app is the top sports app of all-time! Live game coverage, scores, schedules, stats, access to live audio and video and more!

Mobile Ticketing

Military Appreciation

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Non-Baseball Events

A destination for every occasion! A combination of history, modern design, technology and year-round availability makes Marlins Park the perfect venue to host private and corporate events of any size or style, including:

Banquet and awards dinners

Bar/Bat Mitzvahs

Birthday and holiday parties

Concerts

Corporate events and conferences

Fundraisers and trade shows

Other sporting events (soccer, football and boxing)

Press conferences

Product launches

Public consumer shows

Weddings and receptions

Marlins Park offers unique and functional spaces, while providing in-house catering service as well as an assortment of preferred vendors. For more information, please visit marlins.com/Ballparkevents, call 305-480-1597 or e-mail events@marlins.com.

Nursing Mothers

Mothers in need of private accommodations while nursing are welcome to do so in any Family Restroom or First Aid Room.

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Operable Wall

The left field operable wall is a feature unlike any other in Major League Baseball. Six (6) glass wall panels towering at 60-feet tall by 40-feet wide open to create a 240 foot view overlooking downtown Miami's spectacular skyline. Depending on weather conditions, the Operable Wall may open in conjunction with the Operable Roof or remain open when the roof is closed.

Orange Bowl Tribute

This commemorative artwork recalls the enormous MIAMI ORANGE BOWL sign from the stadium that stood on this site from 1937 until its demolition in 2008. The letters from the sign are reconstructed at their original ten-foot height and scattered throughout the East Plaza of Marlins Park. Their positions capture an ambiguous moment between destruction and rebuilding: some letters stand vertically, others submerge themselves in the ground, and others lay horizontally as if at rest. As visitors move through the plaza, they create new alignments between the letters, spelling out different words as they glimpse at the new venue through fragments of the old. The sculpture display was created by Daniel Arsham as part of the Arts in Public Places Project of Miami-Dade County.

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Parking

Marlins Park provides our Guests with four (4) parking garages located on the north and south side of the Ballpark and six (6) surface parking lots located on the east and west side of the Ballpark, totaling nearly 5,700 parking spaces. Guests can purchase their parking online at marlins.com/parking. Advance purchase rates are $15.00 for Monday-Thursday games, and $20.00 for Friday-Sunday games (exceptions apply for the Home Opener and home games with the Yankees and Red Sox at $20). Day of game cash and credit card parking will be sold based on availability with costs ranging from $15.00 to $25.00. Guests are encouraged to pre-purchase their parking to ensure convenient, on-site parking.

Accessible parking is available for Guests with handicap/disabled plates and/or tags based on a first come, first served basis. View Parking Map »

Bus Parking

Surface Lot West 3: Located on the southwest corner of the Ballpark. Enter through NW 4th Street and NW 16th Avenue. Parking is $50.00 per bus. To reserve bus parking in advance, contact customer service at (305) 480-2525.

Cash and Credit Cards are accepted the day of game based on availability.

Surface Lot West 1: Located on the northwest corner of the Ballpark. Enter via NW 6th Street and Marlins Way (NW 16th Avenue).

Surface Lot West 2: Located on the southwest corner of the Ballpark. Enter via NW 5th Street and Marlins Way (NW 16th Avenue).

Surface Lot West 3: Located on the southwest corner of the Ballpark. Enter via Bobby Maduro Drive (NW 4th Street) and Marlins Way (NW 16th Avenue).

Picture Spot

The Picture Spot is located on the Promenade Level at the top of Section 12/13. Guests will have the opportunity to take a picture of the spectacular view of downtown Miami through the operable wall above the outfield fence. In addition, this location provides Guests an opportunity for a digital photo keepsake of their own game day experience.

Plaza Walkways

The optical paving designs for the West Plaza are the vision of Venezuelan kinetic and op artist Carlos Cruz-Diez. Internationally recognized for his work in color investigations, light installations, street interventions and architectural integrations, this monumental plaza marks the largest, site specific public artwork created by the artist. Constantly changing according to the intensity of light and the distance between the work and the spectator, the design of the paving system is a tribute to Cruz-Diez' life long experiments in color theory, science and kinetics. Entitled Chromatic Induction in a Double Frequency, the paving designs are described by the artist as "Chromatic Events in continuous transformation, which alter as pedestrians walk by and as the conditions of sunlight or artificial light vary."

Premium Seating

The following premium seating locations are available throughout Marlins Park.

Field Level

Bacardi 1st and 3rd Base Dugout Clubs - - located next to the 1st and 3rd base dugouts, Dugout Club seats put you close to the action and feature access to the private Bacardi 1st or 3rd Base Dugout Club Lounges.

Ricoh Diamond Club - Located on the Field Level directly behind home plate, it is one of Miami's most exclusive premium entertainment experiences. These seats are ideal to entertain clients, friends and family, reward your employees, socialize with other Guests, or simply to enjoy the best seats in the house for each Marlins game.

Lexus Legends Level

Hall of Fame Suites - Two all-inclusive shared suites, located behind home-plate, provide a first-class experience for individuals who want all of the amenities of a suite owner yet allows them to purchase 2, 4, 6, or 8 season tickets as needed. Hall of Fame members receive complimentary food and beverage. Hall of Fame Suites are dedicated to Hall of Famers Andre Dawson and Tony Perez. Both suites provide great sightlines and offer access to the Lexus Legends Level.

Promotions

Promotions, giveaways, theme nights and ticket offers are available for fans throughout the 2015 season. For a full list of the scheduled promotions, Guests should visit Marlins Fan Headquarters, located at Section 20 on the Promenade Level, or go online to marlins.com/promotions.

Publications

The official publications of the Miami Marlins are the best way for Marlins fans to follow their team. The Marlins Official Yearbook and Marlins Play Bill are great sources for feature stories about the team and color photos of all their favorite players, as well as information about the Club's beautiful home, Marlins Park. The Marlins Official Media Guide contains a wealth of information to satisfy even the most diehard fan, from bios on Marlins' players, coaches and front office staff, to in-depth statistics and team history information. The Club's official publications are available at all retail locations.

Public Transportation

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Quadrants

Marlins Park is divided into four (4) color-coded main quadrants: blue, red, yellow and green. Each of these quadrants is associated with a main entrance; The Red quadrant corresponds to the 3rd Base Entrance, Blue corresponds to Home Plate Entrance, Green corresponds to Center Field Entrance, and Yellow is for the 1st Base Entrance. These color quadrants are used as a helpful way-finding device for Guests.

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Radio Broadcasts

50/50 Raffle

The Marlins Foundation hosts the 50/50 Raffle at every home game. From the time the entrances open until the end of the 6th inning, Guests can purchase raffle tickets at one of the three kiosks on the Promenade Level (Sections 3, 16, 26) or from a roaming seller. Half of the money goes to one lucky Guest and the remaining proceeds benefit the hosting non-profit organization. For more information and raffle rules, visit marlins.com/raffles.

Ramps

There are two vertical circulation ramps at Marlins Park, which can be used to travel from level to level or to exit the Ballpark. The base of the north ramp is located at the 3rd Base Entrance and travels up to the Promenade Level in front of Section 17. The 1st base helix ramp starts at the 1st Base Entrance and travels to the Promenade, Lexus Legends and Vista Levels.

Reviving Baseball in Inner Cities (RBI)

The Marlins RBI League formed during the Club's inaugural year, 1993. RBI, Reviving Baseball in Inner Cities, is a youth program offering children ages 13-18, who live in underserved areas, the opportunity to participate in organized baseball. This program was designed to promote interest in baseball, academic achievement and social responsibility.

The Marlins are committed to providing baseball programs to underserved children, stressing character development both on and off the field. The Breaking Barriers curriculum is implemented into the program. All members of the league submit an essay describing a barrier they have overcome in their life in the spirit of Jackie Robinson.

Recycling

The Miami Marlins are committed to operating Marlins Park in a sustainable manner. Recycling receptacles are located throughout the Ballpark. In an effort to be more environmentally friendly, we urge all guests to recycle when applicable.

Rescheduled Events Policy

In the event of a postponed or cancelled event, Guests will be advised to check marlins.com, the local newspaper, media affiliates, or to call us at 1-877-MARLINS for further information.

Restrooms/Family Restrooms

Restrooms and wheelchair accessible restrooms are located on all levels of Marlins Park. Restrooms are available in the following locations:

West Plaza

Men's & Women's Restroom: located on the West Plaza, adjacent to the Home Plate Entrance

Ricoh Diamond Club

Located on the Field Level directly behind home plate, the Ricoh Diamond Club is one of Miami's most exclusive premium entertainment experiences. These seats are ideal to entertain clients, friends and family, reward your employees, socialize with other Guests, or simply to enjoy the best seats for each Marlins regular season home game. The Ricoh Diamond Club is limited to five sections, eight rows and 383 seats. For season ticket availability in the Ricoh Diamond Club, please call (305) 480-2521 or email seasontickets@marlins.com

Roof

Marlins Park is the sixth MLB Ballpark to have a retractable roof. The roof guarantees that all events start on time and that Guests have no rain delays, cancellations or sitting in the blistering sun, and humidity. The roof opens or closes in 13 to 15 minutes, based upon wind gusts.

The Structure - The roof is composed of three (3) operable panels, a center and two (2) lower panels. The lower panels sit on the east and west of the center panel, which sits 216 feet above 2nd base. Moving along two tracks up to 750-feet, spanning 548-feet, the roof at Marlins Park creates an opening that is wider than any NFL retractable roof stadium.

Mechanics - The roof is made up of 19 million pounds of steel, and moves at a torrid speed of 39-feet per minute. Similar to the mechanics of a locomotive train, the roof sits on 44 transporters with 88 wheels that are attached to the tracks. The roof was designed by Walter P. Moore and Associates, with Uni-systems designing the mechanical systems.

Energy Efficient - As a LEED Gold Certified building, the energy efficiency of the retractable roof is essential. The regenerative drive systems reduce the power consumption during the braking at times when the moving panel is being pushed by the wind.

Open or Closed? - Prior to Marlins home games, fans can learn whether the roof will be open or closed by visiting the @MarlinsPark Twitter account, or by visiting marlins.com/roof.

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Safe in the Seat I.D. Wristbands

Children 12 years of age and under may receive a Marlins "Safe in the Seat" identification wristband featuring a space to write in the child's name and seat location. The "Safe in the Seat" wristbands are available at all entrances and the Guest Services Centers located on the Promenade Level at Section 15 and Vista Level at Section 318.

Safety Warning

During all pre-game warm-ups and the course of the game experience, hard hit baseballs and bats and fragments thereof may be thrown or hit into the stands, concourses and concessions areas. For the safety of every Guest, all Guests must stay alert and be aware of their surroundings. Guests who are concerned with their seat location should contact any Guest Services Team Member for an alternate seat location.

The Marlins urge Guests to use caution when moving around the Ballpark and while walking up and down the aisles and through the seating areas. Please do not lean on, reach over, sit on or stand near railings.

Scoreboard Messages

Sections and Seat Numbers

Seating sections begin with Section 1 on the Promenade Level, 201 on the Lexus Legends Level, and 302 on the Vista Level, starting from the right field foul pole and proceeding clockwise around Marlins Park. Seats at Marlins Park are numbered so that lower numbers are on the right-hand side of the row and higher numbers are on the left-hand side of the row (as you look toward the field). Seating row 1 is at the same height for each level of the Ballpark. Any seating rows prior to row 1 are marked by letters. Number of rows in each section will vary.

Security

The Marlins want to ensure that Guests have a safe and enjoyable experience at Marlins Park. Security personnel and uniformed Miami-Dade police officers are positioned throughout Marlins Park. Guests requiring assistance should contact the nearest security personnel, uniformed police officer, or a Guest Services Team Member. Guests may confidentially text Security and Guest Services by texting the word FISH (Space), the issue and location to 69050 (standard message rates apply), and a Marlins Park Team Member will respond accordingly.

Selfie Stick

Selfie sticks are not permitted in Marlins Park.

Seniors Free Thursday

All Guests 55 years of age and older can receive complimentary tickets to all Thursday home games in 2015. Valid identification must be shown at the Marlins Park East Ticket Office on Orange Bowl Way (NW 14th Avenue) at the designated window on the day of the game only, beginning two hours prior to the scheduled first pitch. For more information, visit marlins.com/promotions.

Silent Auction

On select home games, the Marlins Foundation hosts a silent auction featuring autographed memorabilia from their favorite Marlins players. From the time the entrances open until the end of the 3rd inning, silent auctions are located on the Promenade Level at Section 16. Proceeds benefit the Marlins Charity Partners.

Smoking Policy

Smoking, E-Cigarettes, and Vaping are prohibited in Marlins Park. In consideration of all Guests, the Marlins ask for your cooperation. There are no designated smoking areas inside Marlins Park and exiting and re-entry is prohibited for this purpose. Smoking and Vaping will be limited to the East and West Plazas.

Social Media

Guests can enjoy free Wi-Fi and free Charging Stations throughout Marlins Park to allow them access to post photos and commentary of their Marlins Park experience!

South Florida Heroes Appreciation

The Marlins are proud to pay tribute to local first responders and members of the United States military in particular, to the United States Special Operations Command, a highly trained and rapidly deployable unit of the Army, Navy, Air Force and Marine Corps Forces personnel that supports worldwide special operations. For every Monday regular season home game (excluding Opening Night and the Yankees game on June 15) local first responders or military personnel, as well as their spouses and children, will be eligible for complimentary tickets in predetermined seating areas by presenting a military or equivalent ID at the Marlins Park East Ticket Office beginning two hours prior to the scheduled first pitch on the day of game. For a list of the South Florida Heroes Appreciation Days and all other theme nights, go to marlins.com/promotions.

Special Transportation Service (STS)

Miami-Dade Paratransit Operations will use the designated drop-off and pick-up location at NW 16th Avenue and NW 6th Street (Felo Ramirez Drive). Visit http://www.miamidade.gov/transit/rider_sts.as for further details and information.

Spring Training

The Marlins Spring Training facility is Roger Dean Stadium in Jupiter, Florida. For the complete Spring Training schedule and ticket information, call (561) 775-1818 or go to marlins.com. The Marlins share their Spring Training complex with the St. Louis Cardinals.

Strollers

Strollers are not permitted inside Marlins Park with the exception of private suites and clubs. Strollers may be checked at the Home Plate or 3rd Base Entrances prior to entering the Ballpark.

Suites

Enjoy an exclusive experience in a private suite. Most suites are available for nightly rentals and multi-game packages. Founders and Lexus Legends Suites are located directly behind home plate. These suites offer upscale contemporary furnishings, exquisite quality food and beverage options, and unrivaled personalized service. There are 13 Founders Suites on the Founders Level and 10 Lexus Legends Suites immediately above them on the Lexus Legends Level.

There are 12 MVP Suites located on the Lexus Legends Level, with seven located on the first base line and five on the third base line.

Sunday Funday

Every Sunday home game is a Marlins Sunday Funday. Guests are invited to enjoy pregame festivities on the West Plaza, entertainment and activities throughout the game, and kids 12 years of age and under can run the bases after the game. For a full list of Sunday Funday promotions and giveaways, go to marlins.com/sunday.

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Tablets

Tablets and mobile devices are allowed inside Marlins Park. Marlins Park is proud to offer free Wi-Fi and Charging Stations to all Guests. Please see "Wi-Fi" and "Charging Stations" for more information.

Taste of Miami

The Miami Marlins and Levy Restaurants, its exclusive food service and catering partner, are pleased to highlight four (4) local restaurants in the left field area of the Promenade Level. The Latin American Grill, Don Camaron, Mamá Choa and Panna Café Express have partnered with the Marlins and Levy Restaurants to feature the four restaurants' signature food offerings that help capture the essence of the culinary flair of South Florida. All four restaurants have their own concession stands in the Taste of Miami corridor at Section 28.

Taxi Stand

The Marlins Park Taxi Stand is located outside of Home Plate Entrance on Marlins Way (NW16th Avenue) between NW 5th Street and NW 6th Street.

Television and Radio Broadcasts

FOX Sports Florida begins its 17th year as the exclusive cable TV home of the Marlins with announcers Rich Waltz and Tommy Hutton providing all the action and analysis, and sportscasters Craig Minervini and Frank Forte and "Mr. Marlin," Jeff Conine, as hosts of the pregame show, Marlins Live. FOX Sports Florida will air 150 regular season games; all in High Definition. Raul Striker, Jr. will be back for his 8th season providing SAP Spanish-language coverage for all Marlins televised home games. Check local listings.

The Marlins Radio Network makes it easy for you to catch a game. Our flagship station 940WINZ The Sports Animal will carry all 162 regular season games throughout the Miami/Ft. Lauderdale area. You can also catch all the action in West Palm Beach WEFL 760 AM, Key West WKWF 1600 AM, Marathon WFFG 1300 AM, Stuart WSTU 1450 AM, Naples/Ft. Myers WWCN 770 AM, Belle Glade WSWN 900 AM, and Daytona Beach WELE 1380 AM. Marlins radio broadcasts are also available in Spanish on WAQI 710 AM in the Miami/Ft. Lauderdale metro area.

Ticket Office

The Marlins Park North Ticket Office is located on Felo Ramirez Drive (NW 6th Street). Tickets may be purchased at the Marlins Park Ticket Office Monday through Friday from 9 a.m. to 5 p.m. and Saturday from 10 a.m. to 4 p.m. To purchase individual game tickets online or by phone, please visit marlins.com/tickets or call (305) 480-2521.

Tickets

All seat locations are subject to availability. Tickets may not be used by the ticket holder/licensee or anyone else other than the Marlins for advertising, promotion or other commercial purposes, including, without limitation, contests, auctions, sweepstakes and giveaways. Time, opponent, date and team rosters and lineups, including the Marlins roster and lineup, are subject to change. For more information, please visit marlins.com/tickets.

Advance Tickets - Guests are encouraged to purchase tickets well in advance of game-day, at the Marlins Park North Ticket Office, by phone, online and during any game day at the Ticket Office Windows or Kiosks located around Marlins Park.

Season Ticket Plans - The Miami Marlins offer Full Season, Half Season and 20-Game Season Ticket Plans, all of which include a fantastic roster of benefits. Please contact the Ticket Sales Department by visiting marlins.com/seasontickets, calling (305) 480-2521 or emailing seasontickets@marlins.com for more information.

Group tickets - Groups of 20 or more receive preferred group seating, special group discounts, and scoreboard recognition. Single game event suites and other hospitality venues are also available for rental, and group leaders receive special rewards. Please contact the Ticket Sales Department at (305) 480-2523 or groups@marlins.com for more details about organizing a group outing.

Miami Marlins, L.P. reserves the right to decline, reject, and/or cancel any ticket or ticket package purchase and refund the purchase price paid for any remaining games for violation of any Marlins ticket sales policy, term, or condition, or the terms and conditions printed on each ticket, as determined in the Marlins' sole reasonable discretion. Miami Marlins, L.P. also reserves the right not to sell to, and to cancel any purchase made by, individuals or companies whose intent is to resell more than 30% of a purchased season ticket package, and the purchase of a season ticket package by an individual or company with such intent shall require the express written consent of Miami Marlins, L.P., as provided by a Ticket Sales executive at the Vice President level or higher.

Tours

Guests can now experience a behind-the-scenes tour of the new, state-of-the-art Marlins Park.

Details:

Ballpark Tour available for a fee of $10.00 per person

Tours operate only on Monday, Wednesday, Friday and Saturday at 10:00 a.m., 12:00 p.m. and 2:00 p.m., except when the Marlins play at home or when other major events are scheduled at Marlins Park.

Group tours, available for groups of 25 people and up, are available by appointment only by contacting tours@marlins.com.

All sites on the tours are subject to availability. The Marlins reserve the right to cancel all or part of a tour.

All tickets can be purchased at the New Era Team Store (located at the West Plaza of Marlins Park, 501 NW 16 Avenue, Miami, FL 33125) and are for the time and date specified. Tickets are non-exchangeable and non-refundable.

Train - Both the Tri Rail and Metrorail Systems are available to Guests attending events at Marlins Park. The closest train stations to the Ballpark are the Civic Center Station located at 1501 NW 12th Avenue and Culmer Station, which is located at 701 NW 11th Street.

Miami Dade Transit Shuttle - For all baseball games and other select events, Miami-Dade County provides an express shuttle service to and from Culmer Station and Marlins Park.

Trolley - The City of Miami's Trolley to Marlins Park has a convenient pick up location outside the Civic Center Train Station and drops off and picks up passengers at Marlins Park on the corner of Orange Bowl Way (NW 14th Avenue) and Felo Ramirez Drive (NW 6th Street).

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Umbrellas

All umbrellas are allowed inside Marlins Park.

Upgrades

Guests hoping to upgrade or change their seat location may inquire with the Ticket Office staff at Guest Services Centers inside Marlins Park until two hours after the scheduled start time. In the event that an upgrade is available and the new ticket(s) value is greater than the original ticket(s) being presented for upgrade, the difference in price may be paid by cash or credit card.

The MLB.com Ballpark app also features the ability to upgrade to available inventory live from your device.

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Video Boards

The Marlins Vision main video board display at Marlins Park is a state-of-the-art screen. It includes 1080 lines of resolution and 4.4 trillion shades of color. The video board uses the latest Daktronics HD-16 technology with lines of LED pixels on 16.5 mm spacing. In addition, a second board display is located in the left field corner of the seating bowl and a third HD board display is located in the West Plaza to provide entertainment and contribute to the interactive environment of the West Plaza before and after games.

West Plaza

The West Plaza is an area on the exterior of Marlins Park that is open 365 days a year and will allow Guests a place to enjoy pre-and post-game activities, as well as access to retail shops and the New Era Team Store year round. The West Plaza also features a 20' by 40' video board to broadcast upcoming events and other messages. The West Plaza represents an area comparable to the size of 3 1/2 football fields and has the opportunity to be shaded when the roof is open.

Wi-Fi Access

Marlins Park is proud to offer free Wi-Fi access to all Guests. Marlins Park is also equipped with cellular application services to strengthen your mobile carriers' signal inside the Ballpark. Download the MLB.com Ballpark app to complement your experience with access to your game tickets, access to order food from your device, access to Ballpark maps, access to live in-game seat upgrades and much more!

What did we miss?

As a way to stay current and provide Guests with the best Ballpark amenities and features possible, we welcome your feedback, questions, suggestions and recommended improvements by submitting them to one of the Guest Services Centers, or by e-mailing ballparkfeedback@marlins.com.

Wheelchair Accessible Seating

Will Call

Tickets ordered through the Marlins website or phone may be picked up at the North Ticket Office or ticket kiosk around the perimeter of Marlins Park. VIP, players, umpires and scouts tickets can be picked up at Window 1 at the North Ticket Office. Tickets ordered or reserved by a member of the Marlins Front Office must be picked up at Windows 2-3 at the North Ticket Office. A valid ID that matches the Will Call name is required to receive tickets. Tickets issued at ticket kiosks require the Credit Card used to originally purchase the tickets.