Ask a Question

USB to serial cable driver causing windows blue screen dump.

Issue:
USB to serial cable driver causing windows blue screen dump.

Product:
PowerChute Business Edition

Environment:
All supported Windows OS

Cause:
We have found an issue with the 940-0272A USB to Serial conversion cable causing a Windows blue screen dump when the system is configured to monitor a UPS via native shutdown. The issue is a conflict with the cable driver.

Solution:

If a you experiences this issue we recommend you stop using the 940-0272A cable, remove the Prolific driver and use the 940-0024 cable along with PowerChute Business Edition.