Effective April 1, 2014, Union Pacific will be making a change to how it seeks to resolve unpaid accessorial and other open invoices. On April 1, Union Pacific will start to proactively call customers with open invoices in the primary categories:

The purpose of this policy change is to help customers resolve open accessorial and other invoices quickly, effectively, and accurately. Union Pacific will work constructively with customers to understand the category, instance, and rationale of the open charges.

In order to help resolve the open invoices for customers, Union Pacific asks customers to do the following to quickly resolve open invoices: