CRM Integrated Live Chat Tool

Improve conversion rates by engaging with customers in real time.

Forty-four percent of online consumers say that live chat is one of the most important features a website can offer. A live chat tool helps agents gain access to a customer’s browsing history and preferences. This ensures that customers receive better and more relevant support.

Is your organization already utilizing this essential tool?

PositiveEdge’s CRM Integrated Live Chat Tool is a robust and flexible solution for interacting with your customers. Our experienced team makes it possible to ‘plug & play’ this tool into an existing Microsoft CRM application. Because of the CRM integration, agents are able to see a customer’s CRM Contact Details and view transcripts on your CRM application. Its unique dynamic rules can initiate chats with website visitors which can boost your upsell and cross-sell opportunities.

What the Solution Can Do for Your Business

Our Data Governance and Management solution will help you

Generate sales and reduce site abandonment

Personalize conversations with access to CRM cases and contacts

Generate leads

Offer a seamless user experience

Manage millions of interactions cost-effectively

Monitor quality for continuous improvement

Increased customer satisfaction and loyalty

Increased sales conversion rates of up to 25%

Reduced service costs

Improved call center deflection rates

Personalized communications

Key Benefits

Leveraging our CRM Integrated Live Chat Tool offerings can help you obtain the following benefits

Resources

Explore how we have helped leading businesses in different industries through our Data Governance and Management solution with our white papers and case studies.