Classic Removal

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Classic Removal Services

24 hour man and van pick up and delivery

Based in E15 we deliver anywhere in the UK,

please book and review my customer feedback.

Kindest regards

M. Farooqi

Reviews

Review

Rating

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Making the initial booking was difficult and took over two hours with numerous conversations with the chat service. My move wasn't simple, including three journeys and it wasn't particularly clear how to request this via the on-line booking service. However, once the booking was made, everything else went smoothly. The driver's English was limited but just about sufficient.

2 days ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

3 days ago

Was the driver on time: No

Did they have straps and blankets: No

Was the driver respectful: Yes

Very helpful and quick service

4 days ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Very happy

5 days ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

1 week ago

Was the driver on time: No

Did they have straps and blankets: Yes

Was the driver respectful: No

2 weeks ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

2 weeks ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

2 weeks ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

I was impressed at Mahmoods friendliness and helpfulness. It was much apprrciated

2 weeks ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

3 weeks ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Headache Free. No hassles. Job done.

3 weeks ago

Was the driver on time: No

Did they have straps and blankets: Yes

Was the driver respectful: No

While the move went quickly it was not without its stresses due mostly to our man & van. Before our man & van arrived the company changed twice, and although this is no fault of the man & van we eventually got, it meant that we probably overpaid for a lower rated service, something compare the man and van need to look into.

In terms of the man & van we did get:

He was 45 minutes late. I did receive messages confirming his status and ETA but these were piecemeal and kept getting pushed back. First it was 30 mins late, before settling on a later time. During this text exchange I told him the exact address plus the best place to park (down a dead end road to make loading easier). While he acknowledged these texts he completely ignored the advice parking wherever his sat nav told him to go. This meant me running around the estate looking for him, hopping in his van and directing him to the exact place I had already asked him to go.

Loading the van went smoothly so nothing to complain about there.

The drive to the new property went OK with my direction except the van is a massive hazard to the people in it, and to other road users. The brakes did not work! During the drive the guy had to constantly pump the brakes to make sure there was pressure to get any sort of stopping power. When there wasn't enough pressure, he would often have to reach for the handbrake to come to a stop for traffic lights and stopped cars. This van is a danger and needs to be repaired!

For the unloading, everything started off fine. I directed him to the best place to park (a loading bay), close to the front door. We unloaded everything into the hallway before we started taking things upstairs. In our request we had asked for help up to the third floor. I'm not sure if he ever even managed it up to the third floor instead carrying things up the first set of stairs or two. While this was kind of helpful it often meant I would be doing a lot more than I had thought, often doing all three floors myself as I was so much faster than him. While he didn't do as much as I hoped, he probably also couldn't do much more due to being a smoker.

Part way through the hauling stuff upstairs he complained about the parking restrictions outside and that he would have to go (bear in mind this was only 40 minutes into our 2 hour slot). I said he could move the van and come back to help with the rest of the stuff but he refused and kept on shuffling (and dropping) things up the stairs. This makes me think he just wanted to leave early, further confirmed by watching him walk to the shops after he had finished with our job, rather than move the van.

I cannot recommend this man, and definitely not this van. It's unfortunate that the man and van we had chosen cancelled on us.

Driver's response:

I am very shocked to receive this review.
As the original driver could not undertake the booking, I accepted the job and was therefore delayed, for which I apologised to the customer and kept him fully up-to-date with my expected arrival time.

The customer was very specific about how the booking was conducted, which was fine with me and I did as I was asked.

I carried everything up to the 3rd floor as asked.

Parking was an issue, and I had to park a fair way from the property and carry everything to it without any assistance.

I was concerned that where I had parked I may be at risk of getting a penalty notice, but the customer insisted I continue taking things up to the 3rd floor before I moved the van and I complied with this.

When everything had been transported upstairs the customer thanked me and seemed very friendly. He certainly never made me aware of any concerns.

In response to the claim that the brakes on my van are faulty, I totally deny this. My van has a current MOT certificate and is fully insured and I am a fully qualified driver.

I am also not a smoker! I do not know why the customer would assume that I was.

There were no breakages during this move and it was completed within the booked time.

After I finished the job I of course wanted to have a drink of water as I had just carried all the customer's goods up three flights of stairs! I then rushed to move my van as I was aware that if I received a penalty charge notice because I parked where the customer insisted I park, he would not want to pay the fine.

I am very surprised that as the customer was this unhappy, he never said anything to me in person on the day.

Thanks

3 weeks ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Excellent and friendly service. The move was fast and simple, and precisely on schedule, and the movers themselves were lovely.

3 weeks ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

3 weeks ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

3 weeks ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Really friendly and helpful

3 weeks ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Fast reliable and accommodating I would recommend my driver to everybody. This move was by far the easiest I have ever done as a result. I cannot speak highly enough of the team.

4 weeks ago

Was the driver on time: No

Did they have straps and blankets: Yes

Was the driver respectful: Yes

4 weeks ago

Was the driver on time: Yes

Did they have straps and blankets: No

Was the driver respectful: Yes

He's really slow. I booked 2 hours and I'm pretty sure were enough to cover the move as my new property was really close to the old one so had to pay him an extra half an hour.
Then he wanted to charge me the congestion charge which doesn't apply from 6 pm weekdays and I meet him after that at 7.

1 month ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

1 month ago

Was the driver on time: No

Did they have straps and blankets: Yes

Was the driver respectful: Yes

1 month ago

Was the driver on time: No

Did they have straps and blankets: No

Was the driver respectful: Yes

The arrival of a van was 1 hour 45 mins late, due to accidental circumstances. This means that your staff were probably quite stressed to sort out my situation. I had booked a job which included one flight of stairs at the start, and two flight of stairs at the end. Because I had so much stuff, I had to extend the job to three hours. The driver gave me a rate, and said it was that rate because of the flights. I told him (and showed him in your email confirmation) that I'd booked and paid for the stairs included. He muttered, "Why did my boss call me?" It was probably bad communication at some point.

1 month ago

Was the driver on time: Yes

Did they have straps and blankets: No

Was the driver respectful: Yes

1 month ago

Was the driver on time: Yes

Did they have straps and blankets: No

Was the driver respectful: Yes

1 month ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: No

I paid for an extra helper who showed up in high heels and didn't lift a finger. Only the driver helped lift everything up the stairs, complete waste of money

CMV response:
We can see that this booking was for 'driver help' and we note that the driver did assist fully with your move. There was no payment made for an additional helper.

1 month ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Nice guy

1 month ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Such a pleasant driver. Thank you. Will not hesitate to highly recommend.

1 month ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

1 month ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Driver was lovely and super helpful. Move from Clapham to Greenwich was done in an hour (although it was only one woman's room worth of stuff so excluded large furniture)

1 month ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Great service

1 month ago

Was the driver on time: No

Did they have straps and blankets: Yes

Was the driver respectful: Yes

The drivers were late for 40 minutes. They said it was due to traffic where some roads were closed and the new post code of my previous flat. While the first reason was acceptable, the second could have been avoided by checking the address prior to the actual move day. I did give the full address not just the post code. Apart from that, a congestion charge (GBP12) was applied and I was not informed in advance. I was told that congestion charges were standard. I would appreciate all charges be included in the price when I make the appointment. Or at least there is some indication that additional charges will be applied other than overtime charges, especially those are considered as 'standard' .

CMV response:
We are sorry that the driver was delayed to your booking, and this is obviously something that drivers do try to avoid.
In terms of the Congestion Charge, we are unable to include this in the quote you receive as it is a Government tax. We do give very clear warnings of this on the website prior to booking, it is also clearly shown on the email confirmation you receive when you book, and if you are in any doubt, you are of course welcome to ask us at any time..

1 month ago

Was the driver on time: No

Did they have straps and blankets: No

Was the driver respectful: No

Was not able to arrive on time had to cancel planned move

Driver's response:

I was only 2.5 miles away from the collection address but stuck on the underpass where all four lanes were gridlocked. The customer was kept fully informed and was fully aware of the situation but chose to cancel the booking
as he said he was unable to wait for me.

2 months ago

Was the driver on time: No

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Everything went great! There was quite a lot of traffic on the day so there was a small delay at the beginning. Once the van arrived the drivers were very nice, helpful and careful with the items. Overall great!

Would highly recommend.

2 months ago

Was the driver on time: Yes

Did they have straps and blankets: No

Was the driver respectful: Yes

We booked one man for 3 hours with an agreed rate for overtime. The van showed up with 3 men.
Less than an hour into the move it became clear we would need to make two trips to the new address - less than two miles away.
This was met with solid resistance and a request for more money.
Either we were being coerced in to spending more or the terms of the booking were not made clear enough by comparethemanandvan.co.uk. I tried calling customer services but only got an automated response - not good enough, I will not be using this service again. I do not have confidence in this service.

CMV Response: We are sorry that you were left dissatisfied with the service you received on the day. The drivers will always make additional trips for you within booked time but they will charge their 'via address' charge for this and a small mileage charge (generally around Â£1 per mile) for any additional mileage. Obviously the quote you receive can only include the information you enter on the website, i.e. from collection post code to delivery post code. In addition, full facts on additional trips are provided in the 'Five Things You Need to Know About Your Move' which we send you on booking.

Our telephone phone lines are open 08.00am to 8.00pm 7 days per week and the only time you would receive an automated message is outside of those hours. Even then, there is an emergency number provided.

2 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Very helpful and respectful helped with my move in every way he could excellent service would recomend to everyone

2 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Excellent service, so helpful Juliews!

2 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Five start service. He was so good and humble. Helped me move all the items and was understood all requirement. Perfect choice if you are moving home.

3 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Great service!! Very helpful and super friendly! Thanks again!

3 months ago

Was the driver on time: No

Did they have straps and blankets: No

Was the driver respectful: Yes

3 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Arrived on time and was very helpful would recommend

3 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Friendly, helpful and professional! Would highly recommend this man and his van. Thank you!

3 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Great driver, very helpful and understanding

3 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Highly recommend. Communicated well and very helpful would use again

3 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

3 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

4 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Our Driver was extremely polite and helpful. I would use your service again. The communication before the job is excellent. Thank you

4 months ago

Was the driver on time: Yes

Did they have straps and blankets: No

Was the driver respectful: Yes

Everything was streamlined and went well.

4 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

The driver was very helpful in all ways.
He sent us a text about 45 minutes before his arrival, so we knew he was on his way and his expected arrival time (and he was on time).
He helped with both the loading and unloading of the van, including helping with some large plants.
In addition, he also had helpful tips on how to pack the storage unit where many of the boxes went (as well as helping with the actual work itself).
On top of this, he was a very friendly and nice man.

I would certainly recommend him to other people.

4 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

4 months ago

Was the driver on time: No

Did they have straps and blankets: Yes

Was the driver respectful: Yes

He was there an hour earlier than we booked, We paid for his help, he did not get out the back of his van, we even showed him how to pack his Van, We paid an extra Â£5.00 to assist with stairs but again, he never moved from the back of his Van, The Van description was Giant (Luton) Type, where it is only a Short Wheel base Luton. We were going to recommend this Service to a young lady who we know will be moving on 1st April, but unfortunately we won't be

Driver's response:

Firstly, this customer gave me his wrong email address and phone number. I therefore spent considerable time trying to contact him via phone and email.
Secondly, although I went there an hour early, I did ask the customer if he was happy to go ahead or I could wait an hour. The reason I was early was that I was conscious that I wanted to be on time rather than late, however, the customer agreed that he was ready to start loading up when I arrived.
The booking was for 'driver help' so I asked the customer if he would like to bring the goods from indoors, and I load the van as he brought things out, or if he would like me to go and bring the goods out while he loaded the van.
I helped them with virtually everything although as they had too much for the van to take in one trip, we did 2 trips in 2 hours and this wasn't an issue for me.
So it's completely untrue what they have said and I politely disagree with their review of my service.
Thank you."

5 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

good guy thanks ! Will use again

5 months ago

Was the driver on time: Yes

Did they have straps and blankets: No

Was the driver respectful: Yes

The van did not have blankets or floor coverings and as a result my sofa has now got a black grease mark on it. Other than that the driver was very accommodating and very helpful.

5 months ago

Was the driver on time: Yes

Did they have straps and blankets: No

Was the driver respectful: Yes

5 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Cheema is very friendly, we chatted the entire journey. The first thing he asked me was how I was feeling as moving can be a very stressful time. I thought that was nice of him to care. Excellent customer service.

5 months ago

Was the driver on time: Yes

Did they have straps and blankets: No

Was the driver respectful: Yes

Very amiable, and professional.

5 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

The driver was a few minutes late but he rang in advance and gave lots of notice. He was very polite throughout and extremely helpful. I would definitely use him again.

5 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Flexible, easy and friendly. Thanks

5 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

5 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Our driver was very helpful. Me and my partner are very grateful to him. Sorry for all of those flights of stairs but we couldn't have done it without his help

5 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

5 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

Due to a cancellation of the previous driver without any further information until last 30 minutes :( , this driver has been sent by the company to deliver my stuff. He was so helpful and respectful. We chatted very friendly during our journey.
Thanks Muhammed for great delivery and good luck with your life in London.

5 months ago

Was the driver on time: Yes

Did they have straps and blankets: Yes

Was the driver respectful: Yes

The was very nice. Would like to use the service again

5 months ago

Was the driver on time: Yes

Did they have straps and blankets: No

Was the driver respectful: Yes

Replacement driver was on time. Impressed with speed of response to replace first driver booked.