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Hi kaypo, Have you updated your version of Adobe application?If you have updated, then it is ok. But if you haven't update, please update it before we proceed with the following.

Next,

1 - Disable Spyware Doctor's real-time protection Open Spyware Doctor and click on the Onguard button to the left.Remove the check from the Activate OnGuard option in the next window to disable all protections.

Does your PC freeze up often or it freezes only when you wanted to run BitDefender Online Scanner?I would like you to run BitDefender Online Scanner again (With Spyware Doctor disabled), and if it freezes up, press Ctrl + Alt + Delete to enter Task Manager.From there, please observe which processes has the biggest CPU time (meaning which processes consume the highest CPU resources).

Post back the result for me in your next reply.

Then, please proceed with the following:

2 - random's system information tool (RSIT)

Download random's system information tool (RSIT) by random/random from HERE and save it to your desktop.

Double click on RSIT.exe to run RSIT.

Click Continue at the disclaimer screen.

Once it has finished, two logs will open:

log.txt (<<will be maximized)

info.txt (<<will be minimized)

Post both of these logs in your next reply (Sometimes you have to make several post to get the logs posted.)

I am still unable to run Bit.... My sister said that last night the computer kept freezing up last night with numerous popups. I can only assume the computer is freezing up even without trying to run the other program. I did disable Spyware Doctor as instructed. The below logs for RSIT for your review

Computer Name: SHEKINAHEvent Code: 1517Message: Windows saved user SHEKINAH\Carolyn Rucker registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.

This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.

I am still unable to run Bit.... My sister said that last night the computer kept freezing up last night with numerous popups. I can only assume the computer is freezing up even without trying to run the other program. I did disable Spyware Doctor as instructed. The below logs for RSIT for your review

Computer Name: SHEKINAHEvent Code: 1517Message: Windows saved user SHEKINAH\Carolyn Rucker registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.

This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.

Not a Malware IssueYour problem does not appear to be "malware" related. TheMalware Removal forum deals with removing malware.I suggest you try a PC troubleshooting forum. Links for some are provided below. These sites have a variety of experts, that are better equipped to investigate and resolve these kinds of issues. Registration is free, it only takes a few minutes. Geeks To GoBleepingComputer.com WhattheTech...formerly TomCoyote

If you have any questions or require additional malware help, please let me know.

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