How to Onboard New Recruits Across The Organogram

Most large companies do a good job with the basics of signing up and orienting new employees, but far fewer have processes that address the biggest challenges these hires face in fully integrating into their teams and coming up to speed in their roles. For example, in surveys of HR executives, just 29% indicated they provided support for cultural familiarization, even though struggles with culture are a big reason newly arrived leaders fail. This lack of onboarding follow-through has major consequences for time to performance, derailment rates, and talent retention.

When firms do a good job, it’s often with senior hires. This makes sense to a point, given the potential impact of higher-level executives, including the costs of underperformance. However, as roles across organizations become more complex, the competition for talent more intense, and the consequences of poor onboarding better understood, more firms are taking comprehensive looks at their policies and practices in this area.

For example, when a global, multi-business organization with more than 120,000 employees conducted an in-depth study of how it was onboarding the 20,000 new employees it was hiring each year, it found a highly fragmented and inconsistent approach with large variations among businesses, geographies, functions, and levels. Although the company was known as a great place to work, executives worried that the inconsistencies could someday damage their employer brand and hurt engagement and retention.

They decided to develop a company-wide onboarding system that balanced the need to deliver consistent, high-quality support and guidance to all employees while still being easy to administer and flexible enough to deal with differences across units. The solution had to incorporate the procedural and legal formalities of the “signing up” process, provisioning of technology, space and other critical resources, orientation to the organization including cultural and functional training, and acceleration of the transition/integration process including peer, manager, and team connection.

To meet its many different needs around the world, the organization designed a framework consisted of five key (but flexible) elements:

Onboarding journeys for all. A guiding principle was that every new hire should be taken on an “onboarding journey,” from orientation, through integration, and ultimately to full effectiveness. However, the length and depth of the journey differed by level, with entry-level employees supported the least.

A manageable number of distinct “personas.” The organization designated a set of four personas, representing broad classes of employees: wage earners, individual contributors, people leaders, and executives. Resources were customized for each persona based on the needs and complexity of the roles. For example, time-poor, experience-rich senior leaders were offered journeys that had robust content but placed fewer demands on their and their managers’ time.

Enabling technology that facilitated push and pull. The organization realized that, to support the new onboarding process with limited headcount to manage it, they would need a technology solution. The platform they chose (one of many that now are available) pushes out customizable content at a specified cadence to provide just-in-time support and provides links to various orientation and development resources for new hires to pull when needed.

A standard transition language and framework. The organization used the same planning frameworks and tools (in this case one based on The First 90 Days) for key integration steps, including learning, creating transition plans, and engaging in critical conversations.

Clarity about roles and responsibilities. Finally, the organization clarified what would be expected from the new hire’s manager, mentor, peers, predecessors, and other stakeholders. The focus was on building a support system for these employees.

To ensure long-term support and engagement, the team designing the new onboarding system engaged with existing team members and recent arrivals to identify needs and build content to address them. For example, new hires are frequently given long lists of people to connect with over their first few weeks on the job. Now, this process starts with a discussion between the incoming employee and his or her manager so the latter can share insights on key stakeholders. The new hire is then given conversation guides to ensure that these initial meet-and-greets have significant depth and breadth. These include reflection/preparation exercises and action planning for follow-ups.

Another key focus was ensuring the new onboarding resources are visibly supported by influential senior leaders and the HR community. The goal is to create a culture in which supporting transitions is seen as a way to contribute and add value.

While the focus of this project was on new hires, anyone taking a new position needs some elements of support and guidance and similar systems can be used to support internals moves. These often happen more frequently than external hires, can be as or more challenging, and typically receive less support.

Because onboarding journeys also help employees to learn the skills and behaviors necessary to be successful in their new roles, they can also serve as a cost-effective and time-sensitive alternative to more conventional leadership development.

Organizations can no longer ignore the needs of onboarding at all levels. By identifying target populations, creating semi-customized journeys, and enlisting stakeholder support, they dramatically speed up the integration and acclimation process and set new employees up for greater success.

Event Details

Emotional Intelligence For Doctors
OVERVIEW
Are the rules of management changing. Does it still suffice for Doctors to simply know how to plan, organize, control and direct? New research is

more

Event Details

Emotional Intelligence For Doctors

OVERVIEW

Are the rules of management changing. Does it still suffice for Doctors to simply know how to plan, organize, control and direct? New research is now revealing that the climate the Doctors creates within the team/organization supports influences the ability to generate results.

How then do you articulate climate which ordinarily is intangible?

This program includes are six core topics that determine organizational climate and it has been designed to equip every doctor with the most important tools for the people-side of their job. The curriculum strengthens performance with a powerful framework to understand the job of managing people and practical tools to make it happen.

MODULES/UNITS

Module1: EQ on the Dashboard

EQ the Key Driver

18 Performance Talents

6 EQ Performance Indicators

Module2: Essentials of Trust

Trust as a Feeling

Trust as a Performance Driver

5 Cs of Establishing Trust

From Demanding to Earning Trust

Module3: Beating The Challenge of Change

Change from the Brain

The Emotional Ring of Resistance

Exploring the Catalyst of Successful Change

From Doctor to Inspiring Change

Module4: Igniting Motivation

Exploring the Ice Berg

Motivation vs Control

From Extrinsic to Intrinsic Motivation

Module4: Enhancing Teamwork

When Team Feels

Group Affect Model

From Individual to Team Performance

Module5: Accelerating Execution

From Rigid to Agile Execution

This model can be deployed for any category of staff in any department at any level but we manage the communication style and content to fit the Doctors.

This training would be handled by an Advance trainer/ world-class certified life coach, NLP Practitioner and certified Emotional Intelligence Practitioner
•In-depth Personality Analysis would also be exemplified.

VALUE PROPOSITION

After completing this training, participants will:

Recognize and understand their personality, what informed who they have become, how it influences their service style

Begin to serve customers from the heart

Understand customer personality types and the behavioral tendencies of each type of customer

Recognize the simple strategies to deploy in handling any type of customer

Recognize ways of taking charge of their immediate surrounding using their own emotional strength

Create a conducive environment for customers which allow transactions to thrive successfully

Differentiate between the Goal and Noble Goal of Customer Servicing and begin to serve with the noble goal paradigm

Identify the secret to understanding customers communication beyond their words

Event Details

OVER VIEW
There is no gainsaying that outstanding Customer Service leads to customer satisfaction, repeat business, increased sales, customer retention, customer loyalty and eventually customer advocacy; and no matter

more

Event Details

OVER VIEW

There is no gainsaying that outstanding Customer Service leads to customer satisfaction, repeat business, increased sales, customer retention, customer loyalty and eventually customer advocacy; and no matter how much we repeat this, it can never become a cliché because it is an undoubtable fact.

We believe that customer service is a culture that resonates from the way phones are answered, to the way a visiting customer is treated from the gate by the Security men all the way to the Pent-House by the Managing Director; everyone and everything we do reflects on customer satisfaction or dissatisfaction.

This training will be aided with pictures, videos, case studies and role-plays.

VALUE PROPOSITION

At the end of this training participants will be able to:

Recognize how one’s attitude affects service standards

Explain what customer service means in relation to internal & external customers

Event Details

Event Details

EQ Café: How to Use Our Emotions to make Innovation Serve Humanity (Lagos)

Event: 20th Sep 2019 , Lagos Nigeria

Price: Free

Details

In a world with such rapid innovation and change, how do we hold onto the essential human qualities that could make the future a place fit for all of us? The Sustainable Development Goals offer a vision of that future, but are these problems for governments or technologists — or for all of us? Economists say we’ve started the “Fourth Industrial Revolution” where we are changing ourselves with nearly magical technology: What is required for us to use this capacity for the greatest good?

Join this “EQ Café” on the science and emotion of innovation to imagine a better future – starting within each of us. We’ll explore the topic of innovation and, as U.N. Action Partners, working toward the Sustainable Development Goals… and the essential question of how to use our emotions to make innovation serve humanity.

EQ Cafés are insightful, fun sessions for people curious about emotional intelligence to connect and learn together.

In this Café we will discover:

How we’re feeling about innovation, and the role of emotion in catalyzing change

How the U.N. Sustainable Development Goals are an invitation for a new kind of innovation

How emotions, and emotional intelligence, could help us step forward

Who: Anyone interested in learning about and practicing emotional intelligence – the learnable, measurable, scientifically validated skillset we all need to thrive.

Event Details

Emotional Intelligence Certified Professional 2nd Diet 2019
COURSE OVERVIEW
AFTER BILLIONS OF DOLLARS IN RESEARCH AND FACT-FINDING, USING WORLD-CLASS ORGANIZATIONS, ANALYZING THE HUMAN BRAIN, CLOSING STUDYING THE DIFFERENT SET OF PEOPLE

more

Event Details

Emotional Intelligence Certified Professional 2nd Diet 2019

COURSE OVERVIEW

AFTER BILLIONS OF DOLLARS IN RESEARCH AND FACT-FINDING, USING WORLD-CLASS ORGANIZATIONS, ANALYZING THE HUMAN BRAIN, CLOSING STUDYING THE DIFFERENT SET OF PEOPLE AND THEIR RESULTS WORLDWIDE OVER SUBSTANTIAL NUMBERS OF YEARS, THE WORLD KNOWLEDGE BODIES, SCIENTISTS, INFORMATION TECHNOLOGY EXPERTS, HUMAN RESOURCE PROFESSIONALS, IVY LEAGUE UNIVERSITIES LIKE YALE, HARVARD, SILICON VALLEY, SOCIETY FOR HUMAN RESOURCE RESOURCE MANAGEMENT, INTERNATIONAL COACHING FEDERATION, AND SO ON HAVE CONCLUDED THAT YOUR EMOTIONAL QUOTIENT (EQ) IS MORE IMPORTANT IN ACHIEVING A HOLISTIC SUCCESS IN LIFE THAN YOUR INTELLIGENT QUOTIENT (IQ).

WHY SHOULD YOU ATTEND THIS PROGRAM?

UNDILUTED CONTENT

EICP is the only Emotional Intelligence Certification that is 100% dedicated to and completely focuses on Emotional Intelligence in West Africa.

IN-DEPTH

The only course that practically immerses you in the world of Emotional Intelligence for 4 straight days of face to face training, pre-course activities and post-course activities.

WHY CHOOSE US

GLOBAL PARTNERSHIP

Our partnership with Six Seconds makes this certification the only globally recognized Emotional Intelligence Certification in West Africa. Six Seconds is the worlds largest emotional
intelligence Network.

GLOBALLY RECOGNIZED CERTIFICATE

Your certificate will carry the highly respected Six Seconds “Preferred Partner” emblem which is recognized anywhere in the world.

NOBLE GOAL COACHING

A one-on-one consolidation coaching session is available for every participant who so desires.

OUR EMOTIONAL INTELLIGENCE MODEL

•KNOW YOURSELF

Is increasing self-awareness. It helps people gain
insight into the emotional drivers of behavior.

•CHOOSE YOURSELF

Is building self-management and self-direction.
It helps people identify key goals, follow
intentions intentionally, and proactively solve
problems.

•GIVE YOURSELF

Is aligning daily choices with a larger sense of
purpose. It helps people put their vision and
values into action, maintain healthy relationships,
and build thriving teams and organizations.

TO PROVIDE A PRACTICAL AND SIMPLE WAY TO LEARN AND PRACTICE EMOTIONAL INTELLIGENCE, SIX SECONDS DEVELOPED A THREE-PART MODEL IN 1997 AS A PROCESS – AN ACTION PLAN FOR USING EMOTIONAL INTELLIGENCE IN DAILY LIFE. LEARNABLE, MEASURABLE, SCIENTIFIC BACKED UP WITH ARTIFICIAL INTELLIGENCE. THIS MODEL OF EQ-INACTION BEGINS WITH THREE IMPORTANT PURSUITS: TO BECOME MORE AWARE (NOTICING WHAT YOU DO), MORE INTENTIONAL (DOING WHAT YOU MEAN), AND MORE PURPOSEFUL (DOING IT FOR A REASON).

CERTIFICATION’S VALUE PROPOSITION

The EICP® is designed for participants to experience the core competencies of Emotional Intelligence, using the Six Seconds Model as a lead model and cascading into other potent available models. At the end of the program, you are expected to walk away with an in-depth
understanding of Emotional intelligence.
Vision: The Vision of EICP® is to produce leaders who would use the potency of Emotional Intelligence to make their world and the world around them a better place.

THIS COURSE IS DESIGNED FOR:

• Individuals who know they can achieve more in world/life but find it difficult to do what is required of them.
• Individuals whose work, results and achievements are being undermined by their aggressive communication style, anger issues and other forms of emotional weaknesses.
• Individuals who are are kind-hearted and find it difficult to stand their ground and say no when it is required resulting in poor performance and results
• Individuals who are considered achievers but find it difficult to relate to certain types of people in their work/life and this is affecting some important aspect of their life and results in work
• Individuals who are highly driven but cannot really manage some emotions that are toxic for workplace and relationships
• Individuals who have identified a consistent pattern of negative emotions that are affecting their results and relationships
• Individuals who need to empower their ability to choose the lifestyle that is healthy for their well being
• Individuals who are not happy, do not feel fulfilled, do not feel satisfied with their efforts
• Individuals who find it difficult to accept other people’s ideas and always prefer to work alone in order to achieve results.

Event Details

Emotional Intelligence For Doctors
OVERVIEW
Are the rules of management changing. Does it still suffice for Doctors to simply know how to plan, organize, control and direct? New research is

more

Event Details

Emotional Intelligence For Doctors

OVERVIEW

Are the rules of management changing. Does it still suffice for Doctors to simply know how to plan, organize, control and direct? New research is now revealing that the climate the Doctors creates within the team/organization supports influences the ability to generate results.

How then do you articulate climate which ordinarily is intangible?

This program includes are six core topics that determine organizational climate and it has been designed to equip every doctor with the most important tools for the people-side of their job. The curriculum strengthens performance with a powerful framework to understand the job of managing people and practical tools to make it happen.

MODULES/UNITS

Module1: EQ on the Dashboard

EQ the Key Driver

18 Performance Talents

6 EQ Performance Indicators

Module2: Essentials of Trust

Trust as a Feeling

Trust as a Performance Driver

5 Cs of Establishing Trust

From Demanding to Earning Trust

Module3: Beating The Challenge of Change

Change from the Brain

The Emotional Ring of Resistance

Exploring the Catalyst of Successful Change

From Doctor to Inspiring Change

Module4: Igniting Motivation

Exploring the Ice Berg

Motivation vs Control

From Extrinsic to Intrinsic Motivation

Module4: Enhancing Teamwork

When Team Feels

Group Affect Model

From Individual to Team Performance

Module5: Accelerating Execution

From Rigid to Agile Execution

This model can be deployed for any category of staff in any department at any level but we manage the communication style and content to fit the Doctors.

This training would be handled by an Advance trainer/ world-class certified life coach, NLP Practitioner and certified Emotional Intelligence Practitioner
•In-depth Personality Analysis would also be exemplified.

VALUE PROPOSITION

After completing this training, participants will:

Recognize and understand their personality, what informed who they have become, how it influences their service style

Begin to serve customers from the heart

Understand customer personality types and the behavioral tendencies of each type of customer

Recognize the simple strategies to deploy in handling any type of customer

Recognize ways of taking charge of their immediate surrounding using their own emotional strength

Create a conducive environment for customers which allow transactions to thrive successfully

Differentiate between the Goal and Noble Goal of Customer Servicing and begin to serve with the noble goal paradigm

Identify the secret to understanding customers communication beyond their words

Event Details

OVER VIEW
There is no gainsaying that outstanding Customer Service leads to customer satisfaction, repeat business, increased sales, customer retention, customer loyalty and eventually customer advocacy; and no matter

more

Event Details

OVER VIEW

There is no gainsaying that outstanding Customer Service leads to customer satisfaction, repeat business, increased sales, customer retention, customer loyalty and eventually customer advocacy; and no matter how much we repeat this, it can never become a cliché because it is an undoubtable fact.

We believe that customer service is a culture that resonates from the way phones are answered, to the way a visiting customer is treated from the gate by the Security men all the way to the Pent-House by the Managing Director; everyone and everything we do reflects on customer satisfaction or dissatisfaction.

This training will be aided with pictures, videos, case studies and role-plays.

VALUE PROPOSITION

At the end of this training participants will be able to:

Recognize how one’s attitude affects service standards

Explain what customer service means in relation to internal & external customers

Event Details

Event Details

EQ Café: How to Use Our Emotions to make Innovation Serve Humanity (Lagos)

Event: 20th Sep 2019 , Lagos Nigeria

Price: Free

Details

In a world with such rapid innovation and change, how do we hold onto the essential human qualities that could make the future a place fit for all of us? The Sustainable Development Goals offer a vision of that future, but are these problems for governments or technologists — or for all of us? Economists say we’ve started the “Fourth Industrial Revolution” where we are changing ourselves with nearly magical technology: What is required for us to use this capacity for the greatest good?

Join this “EQ Café” on the science and emotion of innovation to imagine a better future – starting within each of us. We’ll explore the topic of innovation and, as U.N. Action Partners, working toward the Sustainable Development Goals… and the essential question of how to use our emotions to make innovation serve humanity.

EQ Cafés are insightful, fun sessions for people curious about emotional intelligence to connect and learn together.

In this Café we will discover:

How we’re feeling about innovation, and the role of emotion in catalyzing change

How the U.N. Sustainable Development Goals are an invitation for a new kind of innovation

How emotions, and emotional intelligence, could help us step forward

Who: Anyone interested in learning about and practicing emotional intelligence – the learnable, measurable, scientifically validated skillset we all need to thrive.

Event Details

Emotional Intelligence Certified Professional 2nd Diet 2019
COURSE OVERVIEW
AFTER BILLIONS OF DOLLARS IN RESEARCH AND FACT-FINDING, USING WORLD-CLASS ORGANIZATIONS, ANALYZING THE HUMAN BRAIN, CLOSING STUDYING THE DIFFERENT SET OF PEOPLE

more

Event Details

Emotional Intelligence Certified Professional 2nd Diet 2019

COURSE OVERVIEW

AFTER BILLIONS OF DOLLARS IN RESEARCH AND FACT-FINDING, USING WORLD-CLASS ORGANIZATIONS, ANALYZING THE HUMAN BRAIN, CLOSING STUDYING THE DIFFERENT SET OF PEOPLE AND THEIR RESULTS WORLDWIDE OVER SUBSTANTIAL NUMBERS OF YEARS, THE WORLD KNOWLEDGE BODIES, SCIENTISTS, INFORMATION TECHNOLOGY EXPERTS, HUMAN RESOURCE PROFESSIONALS, IVY LEAGUE UNIVERSITIES LIKE YALE, HARVARD, SILICON VALLEY, SOCIETY FOR HUMAN RESOURCE RESOURCE MANAGEMENT, INTERNATIONAL COACHING FEDERATION, AND SO ON HAVE CONCLUDED THAT YOUR EMOTIONAL QUOTIENT (EQ) IS MORE IMPORTANT IN ACHIEVING A HOLISTIC SUCCESS IN LIFE THAN YOUR INTELLIGENT QUOTIENT (IQ).

WHY SHOULD YOU ATTEND THIS PROGRAM?

UNDILUTED CONTENT

EICP is the only Emotional Intelligence Certification that is 100% dedicated to and completely focuses on Emotional Intelligence in West Africa.

IN-DEPTH

The only course that practically immerses you in the world of Emotional Intelligence for 4 straight days of face to face training, pre-course activities and post-course activities.

WHY CHOOSE US

GLOBAL PARTNERSHIP

Our partnership with Six Seconds makes this certification the only globally recognized Emotional Intelligence Certification in West Africa. Six Seconds is the worlds largest emotional
intelligence Network.

GLOBALLY RECOGNIZED CERTIFICATE

Your certificate will carry the highly respected Six Seconds “Preferred Partner” emblem which is recognized anywhere in the world.

NOBLE GOAL COACHING

A one-on-one consolidation coaching session is available for every participant who so desires.

OUR EMOTIONAL INTELLIGENCE MODEL

•KNOW YOURSELF

Is increasing self-awareness. It helps people gain
insight into the emotional drivers of behavior.

•CHOOSE YOURSELF

Is building self-management and self-direction.
It helps people identify key goals, follow
intentions intentionally, and proactively solve
problems.

•GIVE YOURSELF

Is aligning daily choices with a larger sense of
purpose. It helps people put their vision and
values into action, maintain healthy relationships,
and build thriving teams and organizations.

TO PROVIDE A PRACTICAL AND SIMPLE WAY TO LEARN AND PRACTICE EMOTIONAL INTELLIGENCE, SIX SECONDS DEVELOPED A THREE-PART MODEL IN 1997 AS A PROCESS – AN ACTION PLAN FOR USING EMOTIONAL INTELLIGENCE IN DAILY LIFE. LEARNABLE, MEASURABLE, SCIENTIFIC BACKED UP WITH ARTIFICIAL INTELLIGENCE. THIS MODEL OF EQ-INACTION BEGINS WITH THREE IMPORTANT PURSUITS: TO BECOME MORE AWARE (NOTICING WHAT YOU DO), MORE INTENTIONAL (DOING WHAT YOU MEAN), AND MORE PURPOSEFUL (DOING IT FOR A REASON).

CERTIFICATION’S VALUE PROPOSITION

The EICP® is designed for participants to experience the core competencies of Emotional Intelligence, using the Six Seconds Model as a lead model and cascading into other potent available models. At the end of the program, you are expected to walk away with an in-depth
understanding of Emotional intelligence.
Vision: The Vision of EICP® is to produce leaders who would use the potency of Emotional Intelligence to make their world and the world around them a better place.

THIS COURSE IS DESIGNED FOR:

• Individuals who know they can achieve more in world/life but find it difficult to do what is required of them.
• Individuals whose work, results and achievements are being undermined by their aggressive communication style, anger issues and other forms of emotional weaknesses.
• Individuals who are are kind-hearted and find it difficult to stand their ground and say no when it is required resulting in poor performance and results
• Individuals who are considered achievers but find it difficult to relate to certain types of people in their work/life and this is affecting some important aspect of their life and results in work
• Individuals who are highly driven but cannot really manage some emotions that are toxic for workplace and relationships
• Individuals who have identified a consistent pattern of negative emotions that are affecting their results and relationships
• Individuals who need to empower their ability to choose the lifestyle that is healthy for their well being
• Individuals who are not happy, do not feel fulfilled, do not feel satisfied with their efforts
• Individuals who find it difficult to accept other people’s ideas and always prefer to work alone in order to achieve results.