Services For Utility Partners

CCI has provided services to regional utility firms for the past 20 years, providing robust, comprehensive services to help utilities to serve their customers in need of financial or conservation assistance.

Utility companies trust CCI to help them to serve lower wealth households through usage reduction and emergency services programs and/or to implement programs for customers affected by mandated energy conservation programs such as Pennsylvania Act 129 of 2008, now in its third active phase since June 2016.

Services for utility companies range from conducting field visits as quality assurance inspectors to providing complete program development, management and implementation. CCI’s team has worked on various mandated and voluntary utility programs, such as electric and gas Low Income Usage Reduction Programs (LIURP), natural gas Emergency Repair Fund programs, and water saving programs. We touch thousands of homes each year on behalf of utility providers; supervising multiple weatherization contractors across programs; directly conducting in-home education and energy assessments; completing data entry and tracking; and managing million-dollar budgets. We strive to provide inter-utility services whenever possible and pragmatic.

CCI’s team works hard to help our utility clients meet required goals to comply with Public Utility Commission filings and to courteously represent our clients as an extension of their team, whether on the phone or in the end-user’s home. Our team members are screened to meet exacting utility company standards related to background criminal checks and drug testing, and the firm maintains appropriate liability insurances and professional credentials for performing building sciences and weatherization assessments and work.

Referring residents to additional social service agencies when appropriate

Performing in-home walk-though energy assessments, from checking refrigerators and other major appliances to looking for behavioral conservation opportunities.

Teaching customers to interpret their utility bills, to understand their household’s usage reduction opportunities, and how to access resources such as CARES and Customer Assistance Program (CAP) programs from utilities.