FAQ

The Freegenday games are offered worldwide. You must be at least 13 years or older to play. You must be a registered Freegenday member and subscribed to the Freegenday emails to be eligible to play and win.

If you win one or more of the Freegenday games you will receive an email from @freegenday.com(Freegenday will never send you an email using @gmail,@gmx,@outlook, etc.).

The email contains additional information regarding your prize.You will have to provide us with picture proof using a government issued document to confirm the data that you used in the registry.(ID, Passport, Driver’s Licence or similar documents)

If you did not receive an automated email please wait 24-42 hours. We will send you another email.

If you also did not recieved the second email you can send an email from the email address on file within your Freegenday player profile, to Freegenday at support@freegenday.com or use our help form. Once a prize claim has been verified and this information has been matched, all prize winners will receive additional instructions by mail.