topic Re: Jamster(Viobuzzy) Scam in Mobilehttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/316465#M44438
<DIV class="lia-quilt-row lia-quilt-row-forum-message-main"><DIV class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-main-single"><DIV class="lia-quilt-column-alley lia-quilt-column-alley-single"><DIV class="lia-message-body lia-component-body"><DIV class="lia-message-body-content"><DIV>Hi NedKelly,</DIV><DIV>&nbsp;</DIV><DIV>Best idea is to ignore the telco's advice to contact the scammer to get the money back. Why should you?</DIV><DIV>&nbsp;</DIV><OL><LI>Call telco to refund money, if unsuccessful suggest on-line complaint to TIO (Ombudsman)</LI><LI>If&nbsp; still unsuccessful, contact TIO on-line, note reference number of automated reply.</LI><LI>Check invoice(s) for refunds, if unsuccessful, escalate complaint to TIO with previously recorded reference number.</LI></OL><P>&nbsp;</P><P>As a taxpayer I am upset at the waste of my money by ACMA, ACCC, ACORN, police, Scamwatch, Scamnet, etc. in asking us to submit long on-line complaints for the keeping of scam statistics, but definitely no other action. The TIO will get your money back, but will also not investigate. Telstra now claims that scamming has stopped. I am watching the Whirlpool comms forum if that is correct.</P><P>&nbsp;</P><P>In my desperation I have contacted MP Hanson, MP Xenophon, MP Hastie, MP Georgianis and MP Wyatt to get federal laws enacted to have double verification via opt-in/opt-out established with fines and compliance action.</P><P>&nbsp;</P><DIV>&nbsp;</DIV></DIV></DIV></DIV></DIV></DIV>Thu, 14 Sep 2017 08:12:42 GMTdomwild2017-09-14T08:12:42ZJamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/215685#M41188
<P>I found new charge appeared under called 'content services' in my usage. The supposed 'service' was from a company called 'Viobuzzy'. I contacted customer service of Viobuzzy via email and a company named Jamster replied to me. I have never even heard of this company. As I normally don't check my usage and pay monthly bill, I might have paid this "content service fee" last month without knowing it. I wanted to see my paid usage but I counldn't. I want to do these things;</P><P>&nbsp;</P><P>1)&nbsp;Delete charged Viobuzzy/Jamster scam from my phone</P><P>2) Make this never happen</P><P>3) Check paid usage and if it has been charged I want OPTUS to refund it</P><P>&nbsp;</P><P>Thank you for your help!</P>Mon, 12 Jun 2017 10:21:42 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/215685#M41188FrancesHa2017-06-12T10:21:42ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/215690#M41190
<P>Best to have a word to support about getting those charges reversed and you can do that via the live chat on the first link below if you wish. To avoid these premium service charges from happening again I would suggest you have read of the second link below as it explains precisely how to do that.</P>
<P>&nbsp;</P>
<P><A href="http://www.optus.com.au/shop/notices/service-chat" target="_blank">http://www.optus.com.au/shop/notices/service-chat</A></P>
<P>&nbsp;</P>
<P><A href="http://www.optus.com.au/shop/support/answer/content-services-faqs-spend-control?requestType=NormalRequest&amp;id=1761&amp;typeId=5" target="_blank">http://www.optus.com.au/shop/support/answer/content-services-faqs-spend-control?requestType=NormalRequest&amp;id=1761&amp;typeId=5</A></P>
<P>&nbsp;</P>Mon, 12 Jun 2017 10:35:40 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/215690#M41190Yeldarb2017-06-12T10:35:40ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/228491#M41544
<P>I have checked my bill and was charged for this service too. I spoked to optus support online they told me to ring the Viobuzzy for refund. I do not want to speak to such a fraudulant company.&nbsp;</P><P>Ive checked my sms and found that I received an sms on 19th June:&nbsp;FreeMsg: Welcome to Viobuzzy subscription costs $9.99/wk to ur mob acct for unlimited access Opt-out send STOP to 19789195 HELP:1300998509 Viobuzzy.com.au. So I sms stop too. Am I suppose to reply stop? Is it safe?</P><P>Is Optus able to resolve this for me? I don't want to pay for what I never signed up for. Can I be credited for the 9.99 amount without dealing with Viobuzzy?</P><P>&nbsp;</P><P>Kind Regards,</P><P>&nbsp;</P><P>&nbsp;</P>Sun, 25 Jun 2017 01:08:38 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/228491#M41544Jademan2017-06-25T01:08:38ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/231552#M41550
<P>I have had the same issue, with the 9.99 subscription a week text and then a following text saying that I have spent '$30 or more' on this service. I also don't want to deal with a scamming company considering I know that I haven't touched anything that could have subscribed me to this service and I don't want to be charged for it either.</P>Sun, 25 Jun 2017 13:04:55 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/231552#M41550Kel19062017-06-25T13:04:55ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/232188#M41553
<P>Hi guys&nbsp;- This is a third party subscription charge, which you would have somehow agreed to, potentially unknowingly. It is best to reply 'STOP' to avoid being charged in future. You can also reduce your spend to $0 in <A href="http://www.optus.com.au/shop/support/answer/content-services-faqs-spend-control?requestType=NormalRequest&amp;id=1761&amp;typeId=5" target="_blank">My Account</A> to ensure this doesn't continue.</P>Sun, 25 Jun 2017 23:00:23 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/232188#M41553Steph_C2017-06-25T23:00:23ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/236849#M41568
<P>I also just received the following text</P><P>&nbsp;</P><P>"FreeMsg: Your subscription to Viobuzzy costs $9.99/wk charged to your mobile account. Opt-out send STOP to 19789195 HELP:1300998509 Viobuzzy.com.au"</P><P>&nbsp;</P><P>I replied stop and received the following:</P><P>&nbsp;</P><P>"FreeMsg: Ur subscription to Viobuzzy has been terminated and no further charges will apply. U'll forfeit remaining subscription charges. HELP:1300998509"</P><P>&nbsp;</P><P>&nbsp;</P><P>I have never signed up or heard of Viobuzzy. I replied stop but will not be happy if they have scammed money onto my optus account as I definitely have never signed up for this service. Completely fraudulent.</P>Mon, 26 Jun 2017 13:25:26 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/236849#M41568Yourmatemitch2017-06-26T13:25:26ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/237576#M41571
<P>Sounds like you've stopped the charges coming through, however it's definitely best to head into My Account to ensure it doesn't happen again. These subscription services are something you would have clicked into - potentially through ads or something. Do let us know how you go with your next bill.</P>Mon, 26 Jun 2017 23:10:22 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/237576#M41571Steph_C2017-06-26T23:10:22ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/238644#M41577
<P>I got the same thing! The website doesn't exist and the number when you call it didn't disclose the company name. &nbsp;There's no way we could of all "accidentally" signed up for something. It also only appears to be with Optus customers.&nbsp;</P>Tue, 27 Jun 2017 00:56:14 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/238644#M41577Kc012017-06-27T00:56:14ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/238927#M41581
<P>Same thing here, I did not click any dodgy links.</P><P>How are they able to sign up Optus customers without our approval,&nbsp;</P><P>Has an Optus database been hacked or something?</P><P>Why has no one from Optus confirmed?</P>Tue, 27 Jun 2017 01:59:07 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/238927#M41581Bro12017-06-27T01:59:07ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/240983#M41587
<P>I have just received the same message.</P><P>I know I have not clicked any dodgy links. Will now check my account and if I have been charged will seek redress via the telecommunications ombudsman.</P><P>Suggest others do the same.</P>Tue, 27 Jun 2017 05:41:12 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/240983#M41587heef2017-06-27T05:41:12ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/243042#M41594
<P>This has happened to me as well&nbsp;tonight&nbsp;</P><P>&nbsp;</P><P>im ringing optus tomorrow as change spend control function is not working and optuszoo will only</P><P>let you long in if post paid.&nbsp;</P><P>&nbsp;</P><P>Thats real curious when when I tried to find out how the hot my number... they a part of Mia sphere. And optus is giving them out numbers.&nbsp;</P><P>&nbsp;</P><P>News Reports online confirm that is is actually Optus sharing our info on the down low. And curiously optus is quiet on this thread.&nbsp;</P><P>Im ringing ombudsman and want a FULL refund.&nbsp;</P><P>Read news reports below :</P><P>&nbsp;</P><P><A href="https://www.michaelwest.com.au/optus-and-telstras-billing-scams-hit-customers-in-droves/" target="_blank">https://www.michaelwest.com.au/optus-and-telstras-billing-scams-hit-customers-in-droves/</A></P><P>&nbsp;</P><P><A href="http://mobile.abc.net.au/news/2015-06-26/optus-and-telstra-sharing-mobile-phone-numbers/6575424" target="_blank">http://mobile.abc.net.au/news/2015-06-26/optus-and-telstra-sharing-mobile-phone-numbers/6575424</A></P><P>&nbsp;</P><P>And on the optus forum itself :&nbsp;<A href="https://yescrowd.optus.com.au/t5/Billing/Mia-sphere-live/m-p/231536" target="_blank">https://yescrowd.optus.com.au/t5/Billing/Mia-sphere-live/m-p/231536</A></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P>Tue, 27 Jun 2017 12:07:15 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/243042#M41594ColetteM2017-06-27T12:07:15ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/244485#M41622
<P>Same scam affected me. I first noticed it with my optus bill received last night. I rang the 1300 number listed on my phone bill which was different to the one on what looked like to be a phishing scam SMS a couple of weeks ago. I didn't reply stop at the time since the number to reply to was a 19xx xx number which a) I have barred 19xx numbers and it looked like the perfect phishing SMS - I had never heard of Viobuzzy.</P><P>Via Live Chat Optus readily blocked and refunded the charges on my bill</P>Wed, 28 Jun 2017 03:25:19 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/244485#M41622nonscenic2017-06-28T03:25:19ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/244501#M41624
<P>I also reported the incident to Scamwatch and suggest others do too</P><P><A href="https://www.scamwatch.gov.au/report-a-scam" target="_blank">https://www.scamwatch.gov.au/report-a-scam</A></P><P>&nbsp;</P>Wed, 28 Jun 2017 03:39:41 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/244501#M41624nonscenic2017-06-28T03:39:41ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/244813#M41655
<P>Hi.</P><P>Today I received a message.</P><P>That content is</P><P>FreeMsg: welcome to viobuzzy subscription costs $9.99/wk to ur mob acct for unlimited access Opt-out send STOP to 19789195.</P><P>so I sent a message 'stop'. so now is It sure that stop the payment???</P><P>and then I didnt use this one and I didnt accept. so i want to refund</P><P>Pls check and solve the ploblem</P><P>&nbsp;</P><P>Thank you for helping me!!!</P>Wed, 28 Jun 2017 21:23:00 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/244813#M41655rosiekim2017-06-28T21:23:00ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/244814#M41656
<P>Ring Optus or live chat with them today.&nbsp;</P><P>explain your situation and how it was not ordered and request the following</P><P>&nbsp;</P><P>refund</P><P>change spend control limits on your account to zero</P><P>if the can initiate the complaint with Viobuzzy</P><P>&nbsp;</P><P>good luck. This company must be stopped&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P>Wed, 28 Jun 2017 21:36:45 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/244814#M41656ColetteM2017-06-28T21:36:45ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/246471#M41687
<P>How do I go about getting optus to refund these amounts that had been taken from my account without my prior knowledge and definitely not with my consent?</P><P>Also, how has this happened Optus? It seems pretty clear cut that it's an Optus based issue, and I'm sure many people don't even know they've incurred these scam/fake signup and recurring charges.&nbsp;</P>Thu, 29 Jun 2017 10:44:06 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/246471#M41687AaronAces2017-06-29T10:44:06ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/247817#M41708
<P>Speak to a <A href="http://yesopt.us/chat2us" target="_blank">Customer Service agent</A>, they can change your settings to avoid future charges, and raise a dispute for any already incurred.</P>
<P>&nbsp;</P>
<P>Shoot me a <A href="http://yesopt.us/pmtoomey" target="_blank">private message</A> if you have any issues.</P>Fri, 30 Jun 2017 00:57:22 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/247817#M41708Toomey2017-06-30T00:57:22ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/247869#M41710
<P>Hi Toomey</P><P>&nbsp;</P><P>We are all aware of how to dispute, but why is this happening is my question.</P><P>&nbsp;</P><P>Has some Optus data been compromised</P>Fri, 30 Jun 2017 02:14:25 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/247869#M41710Bro12017-06-30T02:14:25ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/247904#M41712
<P>Unfortunately these issues are a big problem in the telecommunications industry, it's something my team provide support and feedback for regularly. Every comment is tagged so we can track social media traffic on the topic. Something definitely needs to change so innocent people aren't affected. In the mean time, my team will continue to provide support and feedback for any affected customer.</P>Fri, 30 Jun 2017 03:34:12 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/247904#M41712Toomey2017-06-30T03:34:12ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/247920#M41715
<P>NO, it appears they are given our information.&nbsp;</P><P>&nbsp;</P><P>It is my belief this is a highly deceitful trade practice to just sign people up for services they have no desire, intent or knowledge they have even been subscribed. There is no active customer request for these services they are being signed up for.</P><P>And then insult to injury, the onus is on the customer to monitor their bills for unlawful charges.&nbsp;</P><P>It puts customers faith in the integrity of Optus billing in doubt.&nbsp;</P><P>No one wants to receive service from a business they can't trust to invoice correctly and lawfully.</P>Fri, 30 Jun 2017 03:59:17 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/247920#M41715ColetteM2017-06-30T03:59:17ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/248146#M41716
<P>I got this a few minutes ago&nbsp;</P><P>&nbsp;</P><P>FreeMsg: Welcome to Viobuzzy subscription costs $9.99/wk to ur mob acct for unlimited access Opt-out send STOP to 19789195 HELP:1300998509 Viobuzzy.com.au</P><P>&nbsp;</P><P>At the time this occured i was following a link google to a game website on my phone. I believe that viobuzzy may have seeded websites with malware or the like to auto sub users. I recommend that ootus block everything to do with this sub service as they are basically stealing money.</P>Fri, 30 Jun 2017 04:49:43 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/248146#M41716Chewie812017-06-30T04:49:43ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/251447#M41718
<P>I just got scammed by viobuzzy now for the SECOND time. Last time was about two months ago so beware it that it can happen more than once.</P><P>&nbsp;</P><P>I tried to log on to Optus to change my subscription and funnily enough it keeps giving me an error message so I cant. I also tried to open up a chat but even though I'm on an iPhone 6... it says my phone isn't set up for chat haha... freakin joke!</P><P>&nbsp;</P><P>i guess Optus is getting low on money and must be investing in scammers to up their income for the financial year lol</P><P>&nbsp;</P><P>screw you viobuzzy &amp; screw you optus for not being willing to step up and assist your customers with an issue that you're well aware of!&nbsp;</P>Fri, 30 Jun 2017 11:53:10 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/251447#M41718Viobuzzy_suck2017-06-30T11:53:10ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/252705#M41727
<P><LI-USER uid="188201"></LI-USER> sorry to hear this has happened again! Measures should of been taken the first time to avoid this. Feel free to <A href="http://yesopt.us/pmtoomey" target="_blank">private message</A> me with your phone number, full name and DOB for assistance.&nbsp;</P>Fri, 30 Jun 2017 23:59:27 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/252705#M41727Toomey2017-06-30T23:59:27ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/253267#M41730
<P>I got this same message last night, though i'm not on plan. being on prepain they took my extra credit.</P><P>Replyed to the message with stop and haven't gotten a reply. So this is a known issue?&nbsp;</P>Sat, 01 Jul 2017 00:54:22 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/253267#M41730DeadlyKuma2017-07-01T00:54:22ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/254583#M41735
<P><LI-USER uid="188277"></LI-USER> We'll need to make sure your content spend is set to $0 to avoid charges in the future. We can also raise a dispute for any charges incurred. Feel free to follow the steps in my previous comment to have this checked out.</P>Sat, 01 Jul 2017 03:00:18 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/254583#M41735Toomey2017-07-01T03:00:18ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/255087#M41739
<P>How do I raise a dispute for this? &nbsp;</P>Sat, 01 Jul 2017 03:48:11 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/255087#M41739DeadlyKuma2017-07-01T03:48:11ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/255327#M41742
<P><A href="http://yesopt.us/pmtoomey" target="_blank">Private message</A> me with your&nbsp;phone number, full name and DOB. You can also call 133937 or jump into <A href="http://yesopt.us/chat2us" target="_blank">Live Chat</A>.</P>Sat, 01 Jul 2017 04:10:25 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/255327#M41742Toomey2017-07-01T04:10:25ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/260978#M41756
<P>I have also mysteriously been signed up for this viobuzzy rubish. I am pretty paranoid at the best of times about clicking on strange links / websites etc, so don't believe I have inadvertently signed up to the services by clicking something, but I won't rule it out. What is interesting however, I have gone back through my SMSs on my phone and don't have any messages from this content provide as others have received. I have an optus 4g modem shared on the account though, so assume that number is the one that has signed up. How can I agree to join a monthly service via a 4g modem?&nbsp;</P><P>&nbsp;</P><P>Also even if it did happen that you simply one click on the wrong link and it signs you up fora $10/m service, how can Optus believe this is good for their customers? The option to allow third parties to charge your optus account should be turned off by default, customers who wish to use this service can turn it on at their discretion. Alternatively, how hard would it be for optus to send you a text message or something saying "hey this company wants to bill you this much per month, do you want to allow it?"</P>Sun, 02 Jul 2017 00:55:59 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/260978#M41756fairleys2017-07-02T00:55:59ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/265322#M41766
<P>After arranging with Optus to block any further charges from Viobuzzy I received an SMS &nbsp;from +19789203saying that</P><P>FreeMsg: Tap Games was unable to subscribe you. You have not been charged. HELP 1300663201</P><P>I have never heard of Tap Gamez.</P><P>Further evidence that Optus are leaking out mobile numbers to "auto subscribe" to these scamming services.</P><P>&nbsp;</P>Sun, 02 Jul 2017 07:55:57 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/265322#M41766nonscenic2017-07-02T07:55:57ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/265484#M41768
<P>Further investigation on 1300663201 shows it as being used by</P><TABLE cellspacing="0" cellpadding="0"><TBODY><TR><TD><SPAN class="addr">Talent On Tap</SPAN></TD></TR><TR><TD><TABLE><TBODY><TR><TD><STRONG>Address:</STRONG></TD><TD>Suite 503 Lvl 5 89 High Street, Kew VIC 3101</TD></TR><TR><TD><STRONG>Phone:</STRONG></TD><TD>1300663201</TD></TR></TBODY></TABLE></TD></TR></TBODY></TABLE><P>Never heard of them. Looking them up they appear to be a HR recruitment company and are probably unrelated to this scam.</P>Sun, 02 Jul 2017 08:11:05 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/265484#M41768nonscenic2017-07-02T08:11:05ZOur optus account is not ATM for the third partyhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/268633#M41809
<P>Hi Optus</P><P>&nbsp;</P><P>I have also found &nbsp;that I have been already charged 3 times &nbsp; 17/06/2017, 24/06/2017 and 01/07/2017 from Viobuzzy 2 (MIA Spere). I chekced my sms and found that there were only two sms on 24/06/2017 and 01/07/2017 saying that <SPAN>$9.99/wk has been charged. I never heard about Viobuzzy 2&nbsp;and never&nbsp; subsribed to this &nbsp;service.&nbsp;</SPAN><SPAN>I already send STOP message to Opt-out and also reduce spend to $0 for premium service.&nbsp;</SPAN></P><P><SPAN><SPAN>Why optus did not send me warning when the first transaction occured? Also I checked my Subscriptions list on my accound, but says "Currenty there are no subscriptions". &nbsp;On my sms logs, I could not find anything about the subsription or links except two messages on 24/06/2017 and 01/07/2017 saying it has been charged. How is it possible to charge without&nbsp;subscriptions?</SPAN></SPAN></P><P>&nbsp;</P><P><SPAN><SPAN>Our optus account is not ATM for the third party and I never&nbsp;gave my consent&nbsp;to OPTUS&nbsp;to charge me on behalf of third party. So I need complete refund and I do not want to dealt with third party.&nbsp;</SPAN></SPAN></P><P>&nbsp;</P><P>Thank you very much.</P>Mon, 03 Jul 2017 23:27:25 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/268633#M41809durga012017-07-03T23:27:25ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/268697#M41816
<P>I have also been scammed by this company for about a year.</P><P>I have never received any texts to indicate that something was wrong, and I wouldn't notice the occasional $10 coming out of my bill since I thought I had gone over my data a couple of times.</P><P>&nbsp;</P><P>Within the past month I have been charged around $40 from Viobuzzy 2 (MIA Sphere Live) and that is when I investigated the matter and found that all up these scammers had totalled a bit over $100 in bills.&nbsp;</P><P>&nbsp;</P><P>I have spoken to Optus in hope of finding a resolution multiple times, and they have always been very dismissive and quick to point the finger at me for all of this happening to begin with, even though I would never sign up to a premium service or click on a dodgy ad.&nbsp;</P><P>&nbsp;</P><P>Finally I spoke to a rep who gave me the number for this company. Once I got through to these guys, they were quick to blame me as Optus had, but I persisted and got an email (claims@1300support.com) to try to get a refund.&nbsp;</P><P>&nbsp;</P><P>I first emailed them last Tuesday and a couple more times over the past week, and still have not yet been replied to.&nbsp;</P><P>So what else can I do?</P>Tue, 04 Jul 2017 01:13:00 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/268697#M41816jimble2017-07-04T01:13:00ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/268708#M41817
<P>That is honestly just awful.&nbsp;</P><P>I think we need to try the media and our local representatives in government.&nbsp;</P><P>&nbsp;</P><P>Its flagrant theft and it&nbsp;seems to have Optus's passive support, I can't see the practice ending soon with Optus and other Telcos continuing to enable</P><P>the process.&nbsp;</P><P>&nbsp;</P><P>It it is a violation of trade principles (in my opinion ) to charge someone for service they neither signed up for nor use. And for the company holding the credit account and guarantee of payment we did sign up for (optus) to provide our information to these third parties and subsequently extend that binding agreement &amp; guarantee of payment to these scammers is negligent.&nbsp;</P><P>&nbsp;</P><P>And that that they provide enough information to third parties without our express agreement in signing up for these services , which then allows them to have enough authority to charge and represent themselves as having the customers endorsement is simply unlawful&nbsp;</P>Tue, 04 Jul 2017 01:29:34 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/268708#M41817ColetteM2017-07-04T01:29:34ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/269589#M41862
<P>hi everyone,</P><P>&nbsp;</P><P>It seems like this place is going nuts on a bunch of random ph numbers... We have been getting the txt and relying stop for a while now but in a few days we get another txt. Has anyone successfully gotten rid of them yet?</P><P>&nbsp;</P>Wed, 05 Jul 2017 02:44:22 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/269589#M41862Z-G2017-07-05T02:44:22ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/269989#M41876
<P>Dear Step_C,</P><P>as a moderator you should be aware that there are multiple issues regarding the content provide MIA Sphere (the provider of this scam services). See threads in regards to MIA Sphere, Prizesaints, Winneroos, etc...</P><P>&nbsp;</P><P>The Industry Code (document C637_2011-Variation-No.1-2014.pdf) on the Communications Alliance Ltd site, section 4.4 clearly states such Premium Content Providers must use a double opt-in approach. This is not done. But they use an automatic opt-in to which Optus has provided the content provider with the hapless phone user automatically and without explicit approval to the content providers.</P><P>People are being scammed via fraudulent Facebook links that "Automatically" sign them up to these very expensive nothing provided services, where Optus (and Telstra) provide the details and methods to immediately bill the unsuspecting target.</P><P>&nbsp;</P><P>I see Optus as a willing co-conspirator to these fraudulent practices As Optus provides the mechanism to these scammers, Optus does the billing, Optus does the collection of money, Optus does the distribution of such money to these scammers, and Optus takes direct financial gain as a form of fees from this fraudulent activity, Optus does nothing to ensure that such claimed charges have been approved by YOUR Client, and when the Optus customer questions how these unknown charges got on their "Optus Invoice", Optus claims no responsibility, that the client has to go to these blind companies to resolve. &nbsp;Companies that Optus cannot or will not provide their legal entities other than an email address or help line (which is a paid service provider, and nothing to do with the billing scammer) to which the help line simply provides the same email address to write too.</P><P>&nbsp;</P><P>this practice is shameful, it is hurting families and likely the aged who have no way to understand and deal with the misdirection and double talk done by both Optus customer support and the impossible to contact Conent Service provider.</P>Wed, 05 Jul 2017 09:54:15 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/269989#M41876Ausierob2017-07-05T09:54:15ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/269996#M41878
<P>Measures should have been taken, I agree and these measures shouldn't be up to me, the customer to reduce my spend limit when it's the company paying your wage that is not stopping this from occurring.</P><P>&nbsp;</P><P>I understand that you yourself are not responsible but someone in this company needs to step up and address this issue and not leave it to the customers to cop.</P><P>&nbsp;</P><P>Ive been an Optus customer for so many years now and it's the first time I've started to look elsewhere at new phone plans. I'm pretty sure that I'm not the only one but it seems Optus don't give a rats about any of us individuals until we all stand up together and cause enough of a debt in their finances to notice... then again, if that occurs, I'm sure they will just give our details out to more companies that can wrought us as they wish on Optuses behalf.</P>Wed, 05 Jul 2017 10:11:35 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/269996#M41878Viobuzzy_suck2017-07-05T10:11:35ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/269997#M41879
<P>We shouldn't have to make sure our spend limit is set to $0. What if we want to spend ourselves? What a freakin hassle!</P><P>&nbsp;</P><P>optus should be responsible for stopping it not the customer!</P>Wed, 05 Jul 2017 10:13:09 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/269997#M41879Viobuzzy_suck2017-07-05T10:13:09ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/270369#M41897
<P>Hi,</P><P>&nbsp;</P><P>It may not be necessary to go to the TIO (Ombudsman) straight away. Just ring the telco and make it plain, that you intend to contact the TIO if the funds are not reimbursed forthwith. According to the Whirlpool forum, it costs the Telco $30 to handle the complaint, si in a lot of cases mentioning three letters is good enough.</P>Thu, 06 Jul 2017 03:01:45 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/270369#M41897domwild2017-07-06T03:01:45ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/270779#M41928
<P><LI-USER uid="167523"></LI-USER>&nbsp;your point is correct and let's say I'm a believer in continuing to directly deal with Optus to ensure this is resolved, regardless how much this will cost both of us.&nbsp;</P><P>&nbsp;</P><P>Based on Optus's conduct to date I have no faith they have my best interests in mind. BUT there is a bigger picture here. Optus is actively participating in a scam that is hurting people. Im lucky, the $52 trying to be scammed from me, means nothing. &nbsp;But, there are many families and aged that such money makes an impact to their lives.&nbsp;</P><P>Optus (and other telcos) must be held accountable that their and their appointed partners (MIA was "appointed" by Optus to provide such services, on public record, remind them of that when they tell you it's nothing to do with them) are undertaking unscrupulous practices, not operating according to Agreed Industrial standards and simply acting in a manner to receive money from their partners "no questions asked".</P><P>&nbsp;</P><P>Optus, not good enough Mate!</P><P>&nbsp;</P><P>&nbsp;</P>Thu, 06 Jul 2017 10:58:55 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/270779#M41928Ausierob2017-07-06T10:58:55ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/270780#M41929
<P>Setting spend limits to $0, to avoid these scams will stop be from buying apps and other services that I do need. The Apps that I have purchased are nearly all one off purchases of a few dollars and every time there is a "Are you sure you want to proceed with purchase of $x.yz Click YES to confirm" dialogue box. Viobuzzy and all the other MIA Sphere scam "services" don't have anything of the kind and I doubt whether there is any click baiting going on. It looks more like either internal fraud (phone numbers and processes enabled to facilitate these scammers charging back to Optus who then bills its clients) or an "arrangement" between Optus and MIA that is officially sanctioned.</P><P>Optus still haven't recredited my phone account with these unauthorised charges, despite them telling me it takes "24 to 48 hours" so it will soon be off to the TIO and the ACCC</P>Thu, 06 Jul 2017 11:58:28 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/270780#M41929nonscenic2017-07-06T11:58:28ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/271140#M41947
<P>Hi, Please forget the ACCC, ACMA, Scamnet, Scamwatch, ACORN, AFP, etc.; waste of time. Contact the TIO if Optus does not refund the money within a reasonable time. ACCC cannot investigate any of the scammers as those SPAM SMS scams are perfectly legal at the moment.</P><P>&nbsp;</P><P>If you want to spend a bit of time, contact your local federal MP and urge him/her to legislate double verification via opt-in/opt-out. I have even contacted Hanson in desperation, as my local MP achieved only a Telstra apology, but no legislation so far.</P>Fri, 07 Jul 2017 03:17:22 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/271140#M41947domwild2017-07-07T03:17:22ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/272100#M41968
<P>I suggest you download 360 secruity for andriod it's awesome also download true caller or true caller messenger they will stop scammers if you see any suspicious charges on your phone contact your provider ASAP</P>Sat, 08 Jul 2017 18:06:24 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/272100#M41968kathysangel5602017-07-08T18:06:24ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/273051#M42000
<P>To get TIO to refund, I will have to already have paid for the bill right?&nbsp;</P><P>I have not paid yet and will only pay for what I owe Optus but not the extra, I'm hoping Optus can resolve it and take that extra amount off my bill.</P>Mon, 10 Jul 2017 08:39:40 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/273051#M42000Jamit2017-07-10T08:39:40ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/273115#M42002
<P>I suspect you have to pay the bill in full otherwise you may have to pay a Telstra-style $15 late payment fee.</P><P>&nbsp;</P><P>Ring Optus to get that money credited but pay the amount in full. Mention TIO to Optus.</P>Mon, 10 Jul 2017 10:14:45 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/273115#M42002domwild2017-07-10T10:14:45ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/273138#M42006
<P>Hi <LI-USER uid="191407"></LI-USER>, get that this would be frustrating.&nbsp;If you’d like to chat to one of our team members now, please go here: <A href="http://yesopt.us/chat2us" target="_blank">http://yesopt.us/chat2us</A>.&nbsp;</P>Mon, 10 Jul 2017 16:27:13 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/273138#M42006Aman_B2017-07-10T16:27:13ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/273140#M42008
<P>This is fraud it needs to be reported to the ombudsman of your telecommunications and they will investigate it and find out the source of this scam and correct it if it's comming from optus they will be investigated as the perpertraitors for this scam&nbsp;</P>Mon, 10 Jul 2017 17:38:49 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/273140#M42008kathysangel5602017-07-10T17:38:49ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/273141#M42009
<P>There can be a class action lawsuit for this if everyone joined together as this is fraud and it needs to be stopped yes certainly contact the telecommunications ombudsman this is theft without authorization so wrong don't let them win pack of scammers&nbsp;</P><P>&nbsp;</P>Mon, 10 Jul 2017 17:46:07 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/273141#M42009kathysangel5602017-07-10T17:46:07ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/273142#M42010
<P>Report class action needed against these scammers&nbsp;</P>Mon, 10 Jul 2017 17:48:51 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/273142#M42010kathysangel5602017-07-10T17:48:51ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/273143#M42011
<P>Hi <LI-USER uid="74372"></LI-USER>, as a customer you can certainly escalate this and report to TIO. &nbsp;With regards to the premium SMS this is a content based service that is not from Optus and as a service provider the charges are billed on Optus bill. Feel free to PM us here →&nbsp;<A href="http://yesopt.us/pmaman" target="_blank">http://yesopt.us/pmaman</A>&nbsp;and I can help with more details on this.&nbsp;</P>Mon, 10 Jul 2017 17:49:02 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/273143#M42011Aman_B2017-07-10T17:49:02ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/273145#M42013
<P>Hi there it's not me getting scammed it the other poor customers that are having funds taking from there accounts when they never agreed or signed up this is fraud they say it's comming from optus so tell me where's it comming from&nbsp;</P>Mon, 10 Jul 2017 17:56:46 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/273145#M42013kathysangel5602017-07-10T17:56:46ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/273146#M42014
<P>Hi <LI-USER uid="74372"></LI-USER>, all of these SMS originate from 1900 numbers. Will certainly help all our customers with this.&nbsp;</P>Mon, 10 Jul 2017 18:12:56 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/273146#M42014Aman_B2017-07-10T18:12:56ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/273680#M42020
<P>Notice a bill on my mobile broadband account for a months worth. &nbsp;Rang optus who have cancelled my premium services. &nbsp;I dont know why it was ever activated on mobile broadband as my sim is in a router so cant easily check SMS. &nbsp;There are at least 10 pages of complaints on this site alone, why are optus not proactive, do they recieve a large billing fee or something ? &nbsp; They said that the company would contact me to discuss a refund. &nbsp;I dont want to deal with this dishonest company so have complained to the TIO, as I did not give optus permission to give my details to dishonest 3rd parties.</P>Tue, 11 Jul 2017 06:38:36 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/273680#M42020Andym722017-07-11T06:38:36ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/273718#M42023
<P>Have had the same thing happen to me today (first text last week which I didn't notice). Will attempt to set SMS to zero or phone Optus and I will report the issue to the TIO.&nbsp;</P>Tue, 11 Jul 2017 07:20:47 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/273718#M42023TmB2017-07-11T07:20:47ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/273744#M42024
<P>Suggest you do both. With the huge number of complaints on this site alone, I can't believe you Optus haven't done anything about it. It should be clear when you sign up for something. Complain to Optus and the TIO, and there is a discussion document on the industry alliance pages on premium SMS that you should comment on.</P>Tue, 11 Jul 2017 07:42:33 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/273744#M42024Andym722017-07-11T07:42:33ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/273760#M42025
<P>Thanks, I will do as it shouldn't happen so easily.</P><P>I just spoke with Optus, the lady was very helpful and assured me that I wouldn't be charged - will wait for my next bill.</P>Tue, 11 Jul 2017 07:58:43 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/273760#M42025TmB2017-07-11T07:58:43ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/273761#M42026
<P>Sorry to hear this has been your experience Andym72 <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span>&nbsp;</P>
<P>&nbsp;</P>
<P>You're most welcome to <A href="http://yesopt.us/pmmarie" target="_blank">PM</A> through your details and we can take a look to see if the charges have been waived with no contact as this can sometimes happen.</P>
<P>&nbsp;</P>
<P>Thanks for letting us know about this <LI-USER uid="191746"></LI-USER>, if you'd like to <A href="http://yesopt.us/pmmarie" target="_blank">PM</A> me with your full name, mobile number and date of birth I can arrange a $0 spend limit for you and dispute any charges you've received.</P>Tue, 11 Jul 2017 07:59:36 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/273761#M42026Marie2017-07-11T07:59:36ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/273932#M42041
<P><LI-USER uid="50094"></LI-USER>&nbsp;I have been chatting to Optus people multiple times and it is still not resolved out of my invoice. Going in circles with the same thing over and over to contact the scammer people.&nbsp;</P><P>I am refusing to pay the extra as I know it will never be refunded back! I doubt Optus company is chasing after this situation which is not only me but other Optus customers are also experiencing this. Complaint after complaint is put in nothing is done about it.&nbsp;</P><P>&nbsp;</P><P>I have emailed TIO and put in a complaint about optus.</P>Tue, 11 Jul 2017 19:53:44 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/273932#M42041Jamit2017-07-11T19:53:44ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/274022#M42047
<P>I suggest you must pay the full amount as otherwise you will be hit with a late payment fee ($15 with Telstra). Do not worry, the TIO will get your money back but will not investigate the scammer.</P>Tue, 11 Jul 2017 23:11:33 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/274022#M42047domwild2017-07-11T23:11:33ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/274027#M42048
<P>The Whirlpool communication forum has so far 50 pages of complaints about all telcos in respect of those SPAM SMS SCAMS, if we assume there are 25 or so complaints/page, we are looking at 1,250 complaints.</P><P>&nbsp;</P><P>It even featured on "FU Tube" on ABCs "The Checkout". Contact your federal MP and get double verification legislated via opt-in/opt-out as that scmming is perfectly legal at the moment. Telstra scammed me on a Monday, on Tuesday I rang their HQ in Manila and demanded the money back and got it after mentioning TIO.</P>Tue, 11 Jul 2017 23:22:10 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/274027#M42048domwild2017-07-11T23:22:10ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/274033#M42051
<P>Agree. I watched the ABC the checkout too.</P><P>For anyone interested here is the link to raise a consumer issue with the ACCC. If it's widespread and they receive a lot of complaints they may look at it</P><P><A href="https://www.accc.gov.au/contact-us/contact-the-accc/report-a-consumer-issue" target="_blank">https://www.accc.gov.au/contact-us/contact-the-accc/report-a-consumer-issue</A></P><P>&nbsp;</P><P>I have found telstra slightly better at owning the issue. The Optus line is to pass the buck to the scammers.</P>Tue, 11 Jul 2017 23:41:46 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/274033#M42051Andym722017-07-11T23:41:46ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/274081#M42053
<P>I've put in a complaint with TIO about Optus. I think this is the only option they are complacent, maybe even complicit with this scam.</P><P>&nbsp;</P><P>Their support put in a request to have the charges reversed by the 3rd party. How likely is that when they took the money fraudulently in the first place? Optus are not doing the right thing; they should remove these scammers from their network and void all charges, not put the burden on their customers.</P><P>&nbsp;</P><P>I have lost trust in Optus. I have disabled direct debit. I will not recommend Optus to anyone.</P>Wed, 12 Jul 2017 01:04:38 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/274081#M42053andycalls2017-07-12T01:04:38ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/274190#M42065
<P>Complain to the TIO.</P><P>Raise the issue with the ACCC it's easily done online at</P><P><A href="https://www.accc.gov.au/contact-us/contact-the-accc/report-a-consumer-issue" target="_blank">https://www.accc.gov.au/contact-us/contact-the-accc/report-a-consumer-issue</A></P><P>Leave Optus, Telstra actually have some decent plans at the moment.&nbsp;</P><P>Watch the ABC the checkout on premium SMS, it's amusing and informative.</P>Wed, 12 Jul 2017 02:43:58 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/274190#M42065Andym722017-07-12T02:43:58ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/274420#M42074
<P>Forget ACCC, ACMA, ACORN (Australian Crime Online Reporting Network), Scamwatch, Scamnet, AFP, etc. as all do is tell you not to click on any SPAM SMS. They will not investigate the scammer, you can be sure of that. Especially in my case where the scammer was a German company with name ORDANNDU GmbH.</P><P>&nbsp;</P><P>If the telco does not refund your money, then call again and mention TIO, that helps to get the money back.&nbsp;</P>Wed, 12 Jul 2017 06:25:28 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/274420#M42074domwild2017-07-12T06:25:28ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/276040#M42139
<P>I spoke with someone on livechat for help, he has changed my settings so it can't happen again, and spoke of refunds to come... Which unfortunately haven't arrived.</P><P>&nbsp;</P><P>Once reimbursed I'd be satisfied with how Optus handled this, the operator I spoke to had been quite helpful so far.</P>Fri, 14 Jul 2017 12:38:32 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/276040#M42139AaronAces2017-07-14T12:38:32ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/276060#M42144
<P>My charges have been refunded without me having to deal with the scammers. I don't know if this is because my service is a data only service or not, or it's because I complained to the TIO. &nbsp; I think Optus are doing their brand a disservice by the way they deal with these complaints and the companies in question. They would be much better to have an opt in policy, and accept that there are large numbers of people signed up without real / any consent.</P><P>A few years ago I got a similar SMS on a telstra mobile and after a 4 min call the Premium SMS was blocked and the charge refunded.</P><P>By initially taking no responsibility and referring your customers to the SMS provider you are unnecessarily antagonising your customers, which a guess can't be good for business, especial if the final outcome is the same.</P>Fri, 14 Jul 2017 21:41:50 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/276060#M42144Andym722017-07-14T21:41:50ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/276062#M42146
<P>I agree that making an individual complaint to the ACCC is not worth it. However if they get thousands of consumers raising it as an issues, they may look at it.</P><P>&nbsp;</P><P><A href="https://www.accc.gov.au/contact-us/contact-the-accc/report-a-consumer-issue" target="_blank">https://www.accc.gov.au/contact-us/contact-the-accc/report-a-consumer-issue</A></P>Fri, 14 Jul 2017 22:00:22 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/276062#M42146Andym722017-07-14T22:00:22ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/276144#M42149
<P>The problem is that clicking on a SPAM SMS becomes a "Subscription to Premium Services", so it is perfectly legal at the moment to scam you. So forget ACCC, ACMA, ACORN, Scamwatch, Scamnet, AFP, etc. The TIO will get your money back, but once the telco refunds the money, like in my case, the TIO will not investigate. However, if you did not get your money back, the TIO can escalate the complaint and then charge the telco even more than $30. The TIO gets tens of thousands of complaints, more speed issues than scams, but definitely does not investigate scams.</P><P>&nbsp;</P><P>There is even a web site claiming to investigate the scam and they are asking for money before they do anything, clever scam!</P><P>&nbsp;</P><P>It becomes a situation like described in "Yes, Minister" on TV, where Sir Humphrey Appleby says: "The civil service does not have to be efficient, it just has to be seen to be doing something!".</P>Fri, 14 Jul 2017 22:47:39 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/276144#M42149domwild2017-07-14T22:47:39ZRe: Our optus account is not ATM for the third partyhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/277579#M42230
<P>I had a live chat with Optus on July 5 about this issue. Here is what they said "I have successfully blocked the content service and raised the complaint against this." I also sent STOP reply to Viobuzzy on July 3. Then today I got message again from Viobuzzy that "FreeMsg: U've been subscribed to Viobuzzy for 30 days charged to your mobile account." I am surprised and&nbsp;frustrated to get this scam again. How is it possible that I am subsribed to Viobuzzy again eventhough I sent STOP reply and Optus has blocked the content service. Something is wrong with the OPTUS. This is serious issue and I&nbsp;am going&nbsp;to report to ACCC and TIO.</P><P>&nbsp;</P><P>Here is screenshot of message from my mobile.</P><P><IMG title="Screenshot_20170717-195919.png" alt="Screenshot_20170717-195919.png" src="https://yescrowd.optus.com.au/t5/image/serverpage/image-id/5141i3E4A08BF13FE653F/image-size/original?v=1.0&amp;px=-1" border="0" /></P>Mon, 17 Jul 2017 12:16:23 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/277579#M42230durga012017-07-17T12:16:23ZRe: Our optus account is not ATM for the third partyhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/277605#M42241
<P>That's really strange <LI-USER uid="43795"></LI-USER> as you definitely shouldn't get charged for Premium SMS if we've set the spend limit to $0. Can you please send me a <A href="http://yesopt.us/pmjustin" target="_blank">private message</A> with your full name, number + DOB and we'll follow this up for you ASAP?</P>Mon, 17 Jul 2017 18:34:39 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/277605#M42241JustinB2017-07-17T18:34:39ZRe: Our optus account is not ATM for the third partyhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/277725#M42245
<P>Hi,</P><P>&nbsp;</P><P>Telstra Crowdsupport has informed complainants, that sending a "STOP" message just stops any further scams from occurring, the original "Subscription to Premium Services" still stands with its monthly charges! Great!</P><P>&nbsp;</P><P>Probably the same here with Optus. Ring the telco and mention three letters, namely T I O (Ombudsman), that is the only way to get your money back.</P><P>&nbsp;</P><P>Just sent the following email to ACCCs "Scamwatch", they are also useless:</P><P>&nbsp;</P><P>"Clicking on a SPAM SMS message is considered to be a "Subscription to Premium Services" and at the moment is a perfectly legal way to scam customers of every Australian telco. My complaint about my $20.20 scam by Telstra was never replied to by you, surely because you cannot investigate this issue as it is perfectly legal way to scam customers.<BR /><BR />May I suggest you stop advising scammed customers to report individual scams via your web site? It is a waste of time as you will not investigate such a scam anyway.<BR /><BR />What you can suggest instead is to contact the telco and definitely not the scammer to get the money back. The telco will advise the customers to contact the scammer and that is incorrect as the money is never repaid that way. What you can also advise customers is to contact the TIO (Ombudsman) if the approach to the telco was unsuccessful.<BR /><BR />What you can also advise customers is to contact their federal MP to legislate dual verification via opt-in/opt-out to ensure customers are informed a monthly charge will accrue on their telco bill if they click and unwittingly subscribe to "Premium Services." END OF QUOTE<BR /><BR />Regards<BR />domwild</P><P>&nbsp;</P>Mon, 17 Jul 2017 22:53:56 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/277725#M42245domwild2017-07-17T22:53:56ZRe: Our optus account is not ATM for the third partyhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/278342#M42272
<P>Yepp, same just happened to me.&nbsp;</P><P>They just subscribe you again but I think they can't charge your account anymore once it's blocked?</P><P>&nbsp;</P><P>Optus denies they are working with those 3rd party providers. I'm wondering how they got my number at all and why the charges go through Optus then? &nbsp;I've wasted hours now and should charge Optus every one of it! I've also lost trust in Optus after so many years of being a customer. Just a few min. ago I was told they will see if they can get the money refunded within 10 business days? I'll definitely file a complaint with&nbsp;<A href="http://www.tio.com.au" target="_blank">http://www.tio.com.au</A> if I don't have my credit back within that time frame.&nbsp;</P><P>&nbsp;</P><P>They are just "stealing" money from their loyal customers!! *what a sad world full of creed*</P><P>&nbsp;</P><P>&nbsp;</P>Tue, 18 Jul 2017 09:27:41 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/278342#M42272JA_moderated2017-07-18T09:27:41ZRe: Our optus account is not ATM for the third partyhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/278344#M42273
<P>Yepp, same just happened to me.&nbsp;</P><P>They just subscribe you again but I think they can't charge your account anymore once it's blocked?</P><P>&nbsp;</P><P>Optus denies they are working with those 3rd party providers. I'm wondering how they got my number at all and why the charges go through Optus then? &nbsp;I've wasted hours now and should charge Optus every one of it! I've also lost trust in Optus after so many years of being a customer. Just a few min. ago I was told they will see if they can get the money refunded within 10 business days? I'll definitely file a complaint with&nbsp;<A href="http://www.tio.com.au" target="_blank">http://www.tio.com.au</A> if I don't have my credit back within that time frame.&nbsp;</P><P>&nbsp;</P><P>They are just "stealing" money from their loyal customers!! What a sad world full of creed.</P><P>&nbsp;</P><P>&nbsp;</P>Tue, 18 Jul 2017 09:28:24 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/278344#M42273JA_moderated2017-07-18T09:28:24ZRe: Our optus account is not ATM for the third partyhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/278500#M42277
<P>Sorry to read that. The same thing happened to me at Telstra and this is why I fled to Optus.</P><P>&nbsp;</P><P>Interesting to see that the cover of the new Optus SIM card did not tell me how to bar "Premium SMS/MMS" messages! It just told me to send "STOP" after the event and having being charged, great! So I had to spend a lot of time to get access to "Yescrowd", then found that "Live Chat" was not working, then finally by clicking "Solved" I got onto an Optus link to bar all "Premium Services". So there is a deliberate attempt by Optus to allow customers to fall into that scam trap.</P><P>&nbsp;</P><P>As I pensioner I had the time to get at the info to allow me to bar those scams, pity the working parents, who just have to give up due to other time committments and do not bar all scams.</P><P>&nbsp;</P><P>&nbsp;</P>Tue, 18 Jul 2017 22:54:07 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/278500#M42277domwild2017-07-18T22:54:07ZRe: Our optus account is not ATM for the third partyhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/278502#M42278
<P>The "Whirlpool" communications web site claims in its 1,250 complaints about scams, that all telcos give your numbers to scammers! This is hard to believe but would explain how telcos get your number in the first place. Mind you, at the Thai/Cambodian border they found a "click farm" withn thousands of mobile phones, etc. &nbsp; My scammer was a German co. with the name of ORDANNDU GmbH (= Pty Ltd), which means the AFP, ACCC, ACMA, ACORN, Scamwatch, Scamnet, etc. public servants will definitely never prosecute, as they are overseas.</P><P>&nbsp;</P><P>This is why I suggested on "Whirlpool", that I wish to apply with ACMA for an overseas based "SPAM SMS SCAM" licence to make some money! If you can't beat them, join them! The moderator there had to delete that "tongue in cheek" comment.</P>Tue, 18 Jul 2017 23:05:26 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/278502#M42278domwild2017-07-18T23:05:26ZRe: Our optus account is not ATM for the third partyhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/279189#M42323
<P>Ive got the exact same problem got the same two messages too!!! Spoken to optus three times already. I was told to pay for the previous charge, which I did. Am I going to get another charge this time for 30days subscription which I have never signed up for. I have even message stop three times to unsubscribe too. Not sure what to do next. <span class="lia-unicode-emoji" title=":persevering_face:">😣</span>&nbsp;</P>Wed, 19 Jul 2017 12:16:16 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/279189#M42323Jademan2017-07-19T12:16:16ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/279416#M42343
<P>same happened&nbsp;to me !&nbsp;Did they refund ?</P>Thu, 20 Jul 2017 00:55:18 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/279416#M42343amrin2017-07-20T00:55:18ZRe: Our optus account is not ATM for the third partyhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/279878#M42368
<P>According to a Telstra moderator, the "STOP" SMS will only ever stop more new ones from charging you, the old one sticks and as you have subscribed to "Premium Services", you will continue to be charged!</P><P>&nbsp;</P><P>Mention TIO to Optus and see what happens, if not, put in an on-line complaint to TIO.</P>Thu, 20 Jul 2017 08:24:48 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/279878#M42368domwild2017-07-20T08:24:48ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/284961#M42675
<P>I cant trust optus now ;(</P>Thu, 27 Jul 2017 14:57:00 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/284961#M42675Mrthomas2017-07-27T14:57:00ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/285106#M42682
<P>Optus assured me I wouldn't be charged so game them the benefit of doubt, they lied so I will be reporting to the TIO&nbsp;</P>Fri, 28 Jul 2017 00:42:37 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/285106#M42682TmB2017-07-28T00:42:37ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/295832#M43254
<P>I have asked my local Federal member to make an issue of this disgusting SCAM !!!</P><P>I got charged again even after I had put a stop on it ...&nbsp;</P><P>Please Note Optus .... a number of my workmates have been affected by this SCAM and we reported this to our managers ... Result: Optus is about to lose a very large contract ... just too greedy Optus !!!</P>Fri, 11 Aug 2017 04:57:41 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/295832#M43254Jay_Bee2017-08-11T04:57:41ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/296248#M43264
<P>So have I, every time the MPs send me an email, I send them my comments re those scams. I have to ask them to legislate fines for non-compliance as you are supposed to be told a monthly fee will be charged BEFORE you click, not after.</P><P>&nbsp;</P><P>It looks like the scams are illegal from further reading on the Whirlpool forum, but as there are no fines legislated, those scammers game enough still play along.</P><P>&nbsp;</P><P>Best to contact Optus again and mention three letters, namely T I O for the Ombudsman and that always helps to get your money back from the telco. Forget calling the scammer, waste of time!</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P>Fri, 11 Aug 2017 09:52:58 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/296248#M43264domwild2017-08-11T09:52:58ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/313212#M44170
<P>I have ibfirned Optus Bout this charge twice. I have been credited the cost of that scam company. This month Aug bill it has been charged to my account again looking at my bill twice on the same day and at the same timing so basically I have been charged $20. But my total bill seem to have credit it out by Optus.&nbsp;</P><P>&nbsp;</P><P>Anyone encountered this? I don't want to call the scammer number to deal with it. Keeps appearing on every bill lately of the charge and Optus have been crediting me for it this bill.&nbsp;</P>Wed, 06 Sep 2017 20:40:20 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/313212#M44170Jamit2017-09-06T20:40:20ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/315105#M44327
<P><SPAN style="font-size:9.0pt"><SPAN style="font-family:&quot;Helvetica&quot;,&quot;sans-serif&quot;"><SPAN style="color:#303539">These Premium Services can be blocked via My Account to prevent future charges. For more info on how to do this, check out this </SPAN></SPAN></SPAN><A href="http://www.optus.com.au/shop/support/answer/content-services-faqs-spend-control?requestType=NormalRequest&amp;id=1761&amp;typeId=5" target="_blank"><SPAN style="font-size:9.0pt"><SPAN style="font-family:&quot;Helvetica&quot;,&quot;sans-serif&quot;"><SPAN style="color:#2a75c6">link</SPAN></SPAN></SPAN></A><SPAN style="font-size:9.0pt"><SPAN style="font-family:&quot;Helvetica&quot;,&quot;sans-serif&quot;"><SPAN style="color:#303539">. We can also help you dispute these charges if you speak to us </SPAN></SPAN></SPAN><A href="http://yesopt.us/chat2us" target="_blank"><SPAN style="font-size:9.0pt"><SPAN style="font-family:&quot;Helvetica&quot;,&quot;sans-serif&quot;"><SPAN style="color:#2a75c6">here</SPAN></SPAN></SPAN></A><SPAN style="font-size:9.0pt"><SPAN style="font-family:&quot;Helvetica&quot;,&quot;sans-serif&quot;"><SPAN style="color:#303539">.</SPAN></SPAN></SPAN></P>Mon, 11 Sep 2017 21:53:15 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/315105#M44327Ev_2017-09-11T21:53:15ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/315146#M44331
<P>Hi,</P><P>&nbsp;</P><P>One would have thought Optus would not only credit the money but also stop any further scamming by that company without having to ask you to stop the scam.</P><P>&nbsp;</P><P>You are now expected to stop the scam yourself and watch your invoices for any further charges/credits, which is unacceptable.</P><P>&nbsp;</P><P>There have been cases of keeping on being charged despite sending of a "STOP" SMS message to the scammer.</P>Mon, 11 Sep 2017 23:00:02 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/315146#M44331domwild2017-09-11T23:00:02ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/316362#M44429
<P>You WOULD think they would not only credit the money but also stop any further scamming but they don't. After setting my spend to $0, then three days later there were another two charges at $9.08 each. When I live chatted with optus about it they were less than helpful and said they will have to check when I subscribed, which then went back to&nbsp; "I didn't subscribe in the first place"..etc. I am sure you know the story.&nbsp; You might as well talk to a pile of rocks than talk to optus over this scam.</P>Thu, 14 Sep 2017 05:48:32 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/316362#M44429NedKelly2017-09-14T05:48:32ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/316465#M44438
<DIV class="lia-quilt-row lia-quilt-row-forum-message-main"><DIV class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-main-single"><DIV class="lia-quilt-column-alley lia-quilt-column-alley-single"><DIV class="lia-message-body lia-component-body"><DIV class="lia-message-body-content"><DIV>Hi NedKelly,</DIV><DIV>&nbsp;</DIV><DIV>Best idea is to ignore the telco's advice to contact the scammer to get the money back. Why should you?</DIV><DIV>&nbsp;</DIV><OL><LI>Call telco to refund money, if unsuccessful suggest on-line complaint to TIO (Ombudsman)</LI><LI>If&nbsp; still unsuccessful, contact TIO on-line, note reference number of automated reply.</LI><LI>Check invoice(s) for refunds, if unsuccessful, escalate complaint to TIO with previously recorded reference number.</LI></OL><P>&nbsp;</P><P>As a taxpayer I am upset at the waste of my money by ACMA, ACCC, ACORN, police, Scamwatch, Scamnet, etc. in asking us to submit long on-line complaints for the keeping of scam statistics, but definitely no other action. The TIO will get your money back, but will also not investigate. Telstra now claims that scamming has stopped. I am watching the Whirlpool comms forum if that is correct.</P><P>&nbsp;</P><P>In my desperation I have contacted MP Hanson, MP Xenophon, MP Hastie, MP Georgianis and MP Wyatt to get federal laws enacted to have double verification via opt-in/opt-out established with fines and compliance action.</P><P>&nbsp;</P><DIV>&nbsp;</DIV></DIV></DIV></DIV></DIV></DIV>Thu, 14 Sep 2017 08:12:42 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/316465#M44438domwild2017-09-14T08:12:42ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/316578#M44449
<P>My team can guarantee that funds will be returned for any affected customers. Please feel free to <A href="http://yesopt.us/pmtoomey" target="_blank">privately message</A> a moderator with your account number, full name and DOB if you have any issues with the process.</P>Thu, 14 Sep 2017 21:38:41 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/316578#M44449Toomey2017-09-14T21:38:41ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/316622#M44450
<P>Hi Toomey,</P><P>&nbsp;</P><P>Thanks for the advice. Telstra has repeatedly claimed in the papers that it has stopped this scam and will no longer forward any funds to the scammers. Details are available at the Whirlpool web site.</P><P>&nbsp;</P><P>It might be a good idea for Optus to follow Telstra in that respect, as every on-line complaint to the TIO will cost Optus and other telcos $30 and more if escalated.&nbsp; Not many Optus customers have the time to check invoices properly and many of the scammers will still be lucky. In my case the Telstra-associated scammer was a German co. with name ORDANNDU GmbH and I got my $20.20 back after ringing Telstra's HQ in Manila via 132200 and mentioning TIO (Ombudsman).</P><P>&nbsp;</P><P>Sending a "STOP" SMS does not help as one click causes a "Subscription to Premium Services" and leads to monthly charges.</P>Thu, 14 Sep 2017 22:27:39 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/316622#M44450domwild2017-09-14T22:27:39ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/316669#M44454
<P>Hi Toomey,</P><P>&nbsp;</P><P>How can your team say that?, I was promised a refund, didn't come, next month promised a refund and it didn't come.</P><P>&nbsp;</P><P>Raised with the TIO and it was resolved asap.</P>Thu, 14 Sep 2017 23:53:51 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/316669#M44454Bro12017-09-14T23:53:51ZRe: Jamster(Viobuzzy) Scamhttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/374267#M50103
<P>Same issue happened on my wife, she absolutely didn't subscribe any service, and I called them to stop it and refund all cost(been charged for 6 months and I didn't really check the bill), they said they will stop and refund with the check, I don't know how trustable that it is, I just leave a record here and incase I didn't receive any check or not match the scam charge, I hope Optus can intervene.&nbsp;</P><P>&nbsp;</P><P>I don't like Optus says it's third party charge and redirect customer to scammer, and don't understand why they are still operating after been complained by so many users, while they are so happy to help scammer charge you without really check the evidence of your subscription, I am pretty sure the admission is high.</P><P>&nbsp;</P><P>&nbsp;</P>Mon, 15 Jan 2018 05:41:05 GMThttps://yescrowd.optus.com.au/t5/Mobile/Jamster-Viobuzzy-Scam/m-p/374267#M50103Harry_Hu2018-01-15T05:41:05Z