We want to know what you think

Have you recently had one of our operatives or contractors visit your home? If you have recently had a response repair or planned or cyclical maintenance (including an annual gas service) undertaken to your home, you have the opportunity to complete a customer satisfaction survey. If you wish to complete a survey please contact us at pfienquiries@aster.co.uk.

For emergency repairs or to speak with someone about a general enquiry, please call 0333 400 8266.

You'll need to search for 'Aster '. Then select the account named 'Aster (Housing rents)'. Finally, use your tenancy number as the reference number. You can find this number on your rent statement. If you can't find your tenancy number, call us on 0333 400 8222 and we'll be able to help.

Aster accepts direct payments of housing benefit from local authorities. If you're entitled to housing benefit it's your responsibility to make sure the housing benefit covers your rent. Where a shortfall occurs you must arrange to pay the difference using one of the payment methods above.

Local authorities usually pay housing benefit 4 weeks in arrears. To find out if you're entitled to housing benefit, please visit the Direct.gov website or contact the housing benefit department at your local authority.

Difficulty paying

We can offer lots of free advice and support if you’re struggling to find the money to pay us, so please get in touch with us on 0333 400 8244 so we can talk through the options. Our debt and benefit advisors can visit you in your home. All advice is confidential.

Claiming housing benefitHousing benefit is payable by local councils to people on low incomes to help them pay their rent and is usually paid by them to the landlord. It’s your responsibility to claim housing benefit and to provide any evidence needed in order to pay your claim if you can’t afford to pay your rent yourself. If you’re not sure if you’re entitled to claim, please contact your local council.

Other benefitsAny other benefits you may be able to claim are usually paid by the Department for Work and Pensions. If you’ve lost your job you need to contact your local Jobcentre Plus to make a claim.

If you’re struggling to pay us, we’d rather work with you to help you stay in your home than take court action. However, we will take action against customers who don’t pay on time and those who choose not to work with us.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Aster Group and while we will try to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.