How long do we have to respond to a customer?

Leafly Pickup has some built-in warnings to help you manage your pickup requests. Once a new request comes in (you will get a desktop notification) you have 15 minutes to confirm you received it, and then 45 minutes to fulfill the request before a warning will sound. If the customer uses the built-in chat to ask a question, you should provide a response within 15 minutes.

You can always reach out to a customer directly from your Leafly Pickup dashboard to let them know if there is a delay or if a change needs to be made. If you anticipate a delay or are experiencing an unusually high volume of Pickup requests, let the customers know early on.

EXAMPLE RESPONSE: “We apologize for the delay, lots of people want to pick up right now. We will send you another text when your Pickup is ready.”