Emailing Invoices

Recently I have had a problem with emailing invoices - the invoice has been sent to the wrong email for a different customer. This has happen on a couple of different occasions. The number of invoices sent have been form 15 to 30 invoices sent out in a batch. It is not a lot of invoices to go in a group yet the wrong invoice is sent to the wrong customer and we are not aware it is happening until the customer contact us. So then we don't know who else has been affected, creating a roll on effect of invoices not being received in the first place then when the statement goes out they have no idea of what it is for - does not look good for business.Also if an email does not reach a client we have no knowledge of the email being returned. I have read other conversations in regard to this problem - has this been addressed?Andrea

I totally agree Kevin. This is both absurd and farcical and a blight on the name of the organisation who is getting the blame for something that only Reckon has control over, yet Reckon is apparently doing nothing about it (on the face of it).No wonder that Reckon does not produce invoices for annual renewals for which reminder emails are sent out instead.Does this mean that Hosted users have to follow the example of Reckon, send an email to their customers telling them what they owe and then sending them a paid invoice when payment has been received. What a joke!!!John L G.

I certainly hear the concerns and issues this sort of situation presents and its definitely not the experience users should have to go through.

Andrea - while we're aware of batch webmail issues affecting payslips with Reckon Accounts 2017, invoices don't fall into that particular problem and we'd be keen on getting more details around this since it sounds like its a regular occurrence for you. Can you please give us a buzz on 1300 799 150 so our Support team can look into this further with you.

Thesese. As you can see in an earlier response from Rav, there does not seem to be anything in the wind at this stage. The only other solution that I can think of might be for you to export your Hosted File back to the Enterprise Desktop version that you are entitled to, send out you invoices from your desktop version and then bring the file back into your Hosted environment. I might be wrong, but I think that the problem that you and others are experiencing, only happens in the Hosted version and not the Desktop version.John L G

I've mentioned previously elsewhere on the forum that the email functionality with Reckon Accounts Hosted is being evaluated for a revamp and to bring it more in line with the email experience/functionality that currently exists in Reckon One.

The team is aware that there is certainly a lot of room for improvement with the current functionality and is an area under review. I'm not going to get into timeframes/ETA etc as its not a short term project and requires a high level development resources, investigation, testing and time.

As this progresses and more information becomes available in this area, I will provide further updates.

so are you saying Rav that Reckon One does not have this problem? ie there is an email sent if invoice is not received or email address is wrong?and for a medium sized business, is it worth switching over, will we have the same features in Reckon One in terms of reporting and our customer database?

But Rav.. after spending 2.5hrs reading through this community this is an issue people have been complaining for 3 yrs!! 3yrs is a long time and it only shows Reckon is not listening to its customers. This is really bad..