On July 20th, Julianna's (delayed) Delta flight landed in Atlanta at 7:30pm, with a connecting flight scheduled for 8:05pm. Julianna, who has muscular dystrophy, missed the connecting flight because nobody came with a wheelchair until 8:05—the same time the connecting flight took off. To make matters worse, the plane crew told Julianna she might make the flight anyway if she stopped waiting for help and got off the plane right now, so she crawled down the stairs on her own. When the wheelchair came she was "wheeled into a back room and advised" that her plane had taken off. But that was just the first half of her ordeal, and the next eight hours only got worse.

Now that's some great customer service. To top that the employees actually debated, in front of her, who was going to take her to the ticket gate.

I think Delta earned their run of bad luck. Not content screwing normal passengers, on June 27th (just before Delta's Month of Doom began) Delta added fuel surcharges to SkyMiles tickets. SkyMiles is Delta's premier travel club created, ostensibly, to give frequent Delta customers perks. I wonder if Julianna is a SkyMiles member? If so she should ask for a refund.

So if you are thinking of flying anywhere you probably may not want to fly Delta. The planes are apparently falling apart, handicapped people can crawl for all they care and they are going to charge you more than anyone else for the privilege of treating you like crap while giving you substandard service.