I have an ADT TotalPay Card, and I'm being denied access to my account information. I n...

GetHuman968608's customer service issue with ADP Payroll and Benefits from August 2018

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I have an ADT TotalPay Card, and I'm being denied access to my account information. I need some way to look at a statement about my purchases, because I believe there's an error in my account balance, but the number I usually call for account information only reads my five most recent purchases. I tried to register on the Money Network website, but was told my information (card number and expiration date) were invalid. So I tried to call the toll free number given, which is different than the one I usually call, and was told first that my birthday didn't align with their records, and then when I tried putting in my card number instead of the last * of my social, it didn't recognize my card number. All I want to do is see a statement on my purchases and talk to someone in customer service, but I'm having a lot of trouble navigating all of these websites.

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