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The desk clerk wonderful and very friendly and accommodating. On previous stays this has not been the case and we almost stayed some place else this time, but are glad we stayed at the Microtel now. The breakfast was better and room was very clean. Only problem is that we have not received our points yet and we are working towards the bonus points promotion going on now. Also we did not receive our wake up call and this also happen on our last stay - would have been a big problem if we were catching a plane!

Stayed: November 2013, traveled with family

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Review collected in partnership with Microtel Inn & Suites by Wyndham

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Thank you for giving us another chance and staying with us again on your recent stay. I'm glad that we met your expectations this time. It is also great to hear that we have improved as it shows our hard work is paying off. Thank You.

I would like to address the issue with the wake up calls and I will retrain all the front desk agents in the procedure of how a wake up call is processed. Thank you for bringing it to my attention. You are welcome to visit us anytime!

Overall it isn't that bad of a hotel. What it needs is a bit better of a cleaning. The bathroom and bedding are clean. It is the dust and the carpet that need some attention. The hallways could use a bit more attention too. Also the hotel is starting to look a little on the worn side.

Thank you for staying with us on your recent stay in Chattanooga. I'm happy to hear that we were an OK stay, however that is not our goal. Therefore we take into consideration all of the guests concerns. We take the time to look into every problem and I will make sure to let the housekeeping supervisor know of the minor inconveniences in the room.

As a hotel, we are always fighting the battle of keeping the property looking fresh. Therefore we are addressing many of the concerns brought to us by our guests. It would be great if you can give us another shot the next time you are in Chattanooga. If there is anything I can help you with, feel free to contact me.

First time we stayed at a Microtel, Staff was helpful, and friendly. Room was very old, holes in desk top. Carpet in hall had large stains every where. First motel we ever stayed in that didn't have a coffee pot in room, lady at front desk said she didn't understand that either. Probable will not stop at this location again.

Stayed: November 2013, traveled with family

Value

Location

Sleep Quality

Rooms

Cleanliness

Service

Review collected in partnership with Microtel Inn & Suites by Wyndham

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Thank you for taking the time to review your recent stay with us. I'm sorry to hear that we have failed to meet your expectations. I will get the maintenance staff to look into your concerns.

We are currently in the process of renovating our property. I would like to invite you to give us another chance the next time you are in Chattanooga. I would like to opportunity to earn your business again. If you would like to talk further about your stay with us, feel free to contact me.

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Also Known As:

Microtel Inn Hamilton Place Hotel Chattanooga

Microtel Hamilton Place

Microtel Hotel Chattanooga

Microtel Chattanooga

Chattanooga Microtel

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