Author: Doug Sylvester

Artificial intelligence (AI) is transforming customer service across industries. Thirty-eight percent of enterprises currently use AI in some form, and use is expected to grow to 62 percent by 2020. In response, Microsoft has integrated machine learning and...

Microsoft’s history has shown that the company never does anything without a clearly defined purpose. This is not to say that the company always achieves its purpose; Microsoft has had its share of failures. However, you can bet that before Microsoft shelled out...

Satya Nadella, the CEO of Microsoft, has made it clear that his mission is to transform Microsoft into a pure cloud platform and company. The announcement in July 2016 that the company was releasing Microsoft Dynamics 365 seems to fit perfectly with the...

When Microsoft acquired LinkedIn in 2016, industry insiders immediately began to speculate on potential integrations. Although it is likely that Microsoft had performed a great deal of strategic planning prior to spending more than $26 billion for the acquisition, the...

In a competitive marketplace, sales teams need as much help as they can get to persuade potential customers that they should choose your company, product or brand. However, modern customers do not want to be “sold.” They want to feel that they have arrived...

Author : Doug Sylvester

EX² Solutions and EX² Solutions are trademarks of EX Squared Solutions, Inc. All other company names and marks may be trademarks or registered trademarks of their respective companies. All rights reserved.