Frequently Asked Questions

No. This shopping site helps guide you through the selection process by allowing you to request a quote, by offering monthly payment estimates, by allowing you to apply for credit pre-approval and by listing specials. If you choose to purchase a Honda, we will guide you to your selected Certified Honda Automobile Dealer.

Honda wants to make your shopping process as convenient for you as possible. When selecting a local Honda Automobile Dealer, look for those dealers with a test-drive icon next to their names. They allow online scheduling of test-drives. All Honda Automobile Dealerships offer test-drives, even if they do not offer online scheduling. Each Dealer determines test-drive eligibility, but in all cases, ability to test-drive a Honda is limited to licensed drivers 18 years or older.

Your Internet Certified Honda Automobile Dealer is dedicated to making your online and dealership sales experience both satisfying and pleasurable. You can expect a quick and friendly response to your price quote and answers to your specific questions. A response can be expected in 24 hours or less during normal dealership business hours. An Internet Certified Honda Automobile Dealer must be: 1) A professional and dedicated Internet consultant, 2) An expert in product knowledge exceeding your online needs, 3) Pleasurable and flexible in their sales process to help meet your needs, 4) E-mail-capable, in order to respond to your inquiry within 24 hours.

No. Honda offers specials throughout the year which are based on market conditions and product availability. When a special expires, it is final. Contact your local Certified Honda Automobile Dealer for any local specials.

No. Only vehicles that are six model years and newer with less than 80,000 miles on the odometer can be Certified. All vehicles must pass a stringent 150-point inspection to factory standards in order to become Certified.

At time of sale, your Honda Automobile Dealer should provide you with a Customer Warranty Booklet. Additionally, approximately 2-3 weeks after purchasing a Honda Certified Used Car, you will receive a welcome letter with a Certified Owner ID Card. This card will show the Vehicle Identification Number (VIN), warranty expiration dates on the vehicle and customer-service information from American Honda Motor Co., Inc. If you purchase an optional Vehicle Service Contract, you will receive a booklet with the terms and conditions of the Vehicle Service Contract and a similar customer I.D. card.

The warranty is a 1-year / 12,000-mile limited warranty and a 7-year/100,000-mile powertrain warranty. At time of purchase, if your car is within American Honda's new-car warranty (3 years/36,000 miles), the 12/12 limited warranty will begin at the expiration of the new car warranty, giving you a 4-year/48,000-mile limited warranty. At time of purchase, if your new-car warranty has expired, the 12/12 limited warranty begins on the date of purchase and expires at the earlier of 1 year or 12,000 miles. The powertrain warranty is good for 7 years or 100,000 miles from the original date of purchase of the new vehicle.

Yes. The Certified warranty is transferable to a new owner in a sale from a private party to another private party. Simply complete the Change of Ownership Card at the back of the Customer Warranty Manual and mail it in to American Honda.

We have provided you this tool to look at side-by-side comparisons of monthly lease and finance payments. By changing the term, amount financed or annual percentage rate for a purchase, you can adjust the monthly payment. Keep in mind that this is an estimated amount and is not an offer of particular contract terms. The estimated monthly-payment calculation for leasing and financing is based on the vehicle you have selected.

Your rate should be the rate you believe you can obtain and is for estimation and comparison purposes only. If you are applying for credit, the rate you enter is not used in determining your eligibility for credit and is not an offer or guarantee of any particular interest rate.

When you enter into a retail installment sales contract for the purchase of a vehicle, your down payment and your monthly payments go toward the total purchase price of your vehicle. When you have paid off the financing, you own your car. When you lease a vehicle, you make payments to use the vehicle over the term of your lease. However, you don't own your car. Rather, at the end of your lease, you return it to the lessor.

The Manufacturer's Suggested Retail Price (MSRP) is a vehicle's retail selling price as recommended by the manufacturer. Dealer profit is built into every item. As a result, all elements of MSRP are negotiable. A Dealer may add an additional markup to the MSRP based on availability and demand for that vehicle.

Honda Financial Services is a premier financial-services company that offers a wide range of financial programs specifically tailored to each customer. Whether your goal is to finance or lease, Honda Financial Services will treat you as a valued customer.

Yes. Since the co-applicant is applying for credit and will be a co-buyer or co-lessee on the finance or lease contract, Honda Financial Services runs a credit report on both the applicant and the co-applicant.

Once you submit your application online, Honda Financial Services will run a credit bureau and will attempt to return a decision immediately, while you are online. If a decision cannot be rendered within 30 seconds, HFS will forward the application and credit bureau to a credit analyst for review. Our goal is to return an immediate decision while you are online. However, if you do not receive an immediate decision, Honda will send you an e-mail within one business day letting you know that your application status is ready to be securely retrieved from ehonda.com.

Once the credit analyst has come to a decision based on the information you provided, you will receive an e-mail notifying you that your status is ready. The e-mail will direct you to the area of ehonda.com where you can securely retrieve your status and shop.

Yes. When you visit ehonda.com to retrieve your approval status, you'll have the opportunity to get a certificate with your approved amount and HFS reference number to bring to your Honda Automobile Dealer when shopping.

If you have already submitted an application online, you do not need to reapply online to obtain a higher loan amount. Instead, contact a Honda Automobile Dealer who will work with you and HFS to adjust your loan as needed.

The credit analyst makes a credit decision based on the limited information you submitted in your application and a review of your credit-bureau file. If you were not approved online, you can still submit your application and decision information to a local Honda Automobile Dealer who may be able to help you obtain credit approval.

Of course. You can still take advantage of many of the services that ehonda.com offers such as submitting a quote request on a customized Honda or using the finance tools. If you were not approved online, you still have the option of submitting your application and decision information to a local Honda Automobile Dealer who may still be able to help you obtain credit approval.

The results displayed by the calculators are estimates and are for illustrative purposes only. The payment calculators make assumptions such as the cost of the selected vehicle, your selected annual percentage rate, your selected down payment, trade-in value, desired contract term, etc.

Currently, Honda does not offer lease information online on Honda Certified Pre-Owned Vehicles. If you are interested in leasing a Honda Certified Used Car, please contact your local Honda Automobile Dealer.

In a lease, you do not purchase a vehicle; you contract to use it for the first and best period of its life. Because you are not buying the entire car, you may be able to afford to lease a more expensive car than you could buy with the same payment.

If you see a special that you want to take advantage of listed with the results of a calculation, click "Certificate," next to the special. You can then print out a Specials Certificate that is customized with your personal information to bring into your local Honda Automobile Dealer.

In order to view a PDF document, you need the Adobe Acrobat Reader plug-in. If you have Adobe Acrobat Reader and are still having problems viewing the PDF, you may need to download the most current version of the plug-in.

Honda has enlisted Verisign, a leader in Internet personal-information privacy and security. Verisign uses the latest technologies in ensuring that the privacy and protection of your personal information is secure.

Based on the information you entered, Kelley Blue Book provides a report that lists your vehicle's features and the estimated trade-in value of the vehicle. This is an estimate-a guide that represents the amount you might receive if you choose to trade in your vehicle. The actual condition of your vehicle will affect its value. Honda Financial Services does not guarantee the accuracy of the estimated values provided by Kelley Blue Book.

[5] Honda Accord received the lowest number of problems per 100 vehicles among midsize cars in the proprietary J.D. Power and Associates 2011 Initial Quality StudySM. Study based on responses from 73,790 new-vehicle owners, measuring 234 models and measures opinions after 90 days of ownership. Proprietary study results are based on experiences and perceptions of owners surveyed in February-May 2011. Your experiences may vary. Visit jdpower.com.

[5] Honda Crosstour received the lowest number of problems per 100 vehicles among midsize crossover/SUVs in the proprietary J.D. Power and Associates 2011 Initial Quality StudySM. Study based on responses from 73,790 new-vehicle owners, measuring 234 models and measures opinions after 90 days of ownership. Proprietary study results are based on experiences and perceptions of owners surveyed in February-May 2011. Your experiences may vary. Visit jdpower.com.

[5] Honda Civic received the lowest number of problems per 100 vehicles among compact cars in a tie in the proprietary J.D. Power and Associates 2011 Initial Quality StudySM. Study based on responses from 73,790 new-vehicle owners, measuring 234 models and measures opinions after 90 days of ownership. Proprietary study results are based on experiences and perceptions of owners surveyed in February-May 2011. Your experiences may vary. Visit jdpower.com.

[5] Honda Fit received the lowest number of problems per 100 vehicles among sub-compact cars in the proprietary J.D. Power and Associates 2011 Initial Quality StudySM. Study based on responses from 73,790 new-vehicle owners, measuring 234 models and measures opinions after 90 days of ownership. Proprietary study results are based on experiences and perceptions of owners surveyed in February-May 2011. Your experiences may vary. Visit jdpower.com.

[5] Honda Insight received the lowest number of problems per 100 vehicles among compact cars in a tie in the proprietary J.D. Power and Associates 2011 Initial Quality StudySM. Study based on responses from 73,790 new-vehicle owners, measuring 234 models and measures opinions after 90 days of ownership. Proprietary study results are based on experiences and perceptions of owners surveyed in February-May 2011. Your experiences may vary. Visit jdpower.com.

[5] Honda Element received the lowest number of problems per 100 vehicles among compact crossover/SUVs in the proprietary J.D. Power and Associates 2011 Initial Quality StudySM. Study based on responses from 73,790 new-vehicle owners, measuring 234 models and measures opinions after 90 days of ownership. Proprietary study results are based on experiences and perceptions of owners surveyed in February-May 2011. Your experiences may vary. Visit jdpower.com.

[5] Honda Ridgeline received the lowest number of problems per 100 vehicles among midsize pickups in the proprietary J.D. Power and Associates 2011 Initial Quality StudySM. Study based on responses from 73,790 new-vehicle owners, measuring 234 models and measures opinions after 90 days of ownership. Proprietary study results are based on experiences and perceptions of owners surveyed in February-May 2011. Your experiences may vary. Visit jdpower.com.