Shipping & Returns

Elraco Distributors is operating as an Online Hardware Store, hardware.net.au and can arrange delivery to you, from our South Australian warehouse.

Freight is charged at a flat rate to areas of Australia, with many freight charges being subsidised by Elraco. These charges will be charged once per order, with the freight cost of any back orders sent, being the responsibily of Elraco Distributors.

Freight is sent via Star Track, Australia Post and local courier companies. Because of restrictions on some products (corrosive, flammable, explosive) we may not be able to deliver to some areas.

Freight charges will automatically be charged once to every order in the following manner.

South Australia

$6.60 freight charge for all Metropolitan customers

$8.80 for Outer Metropolitan customers

$13.20 for Country customersPlease Note : Bulky items may incure an extra charge to some country and island areas. We will notify you

Australian Capital Territory

A $18.70 freight charge for all orders.

Please Note : Bulky items may incure an extra charge to some country and island areas. We will notify you

New South Wales

A $18.70 freight charge for all orders.

Please Note : Bulky items may incure an extra charge to some country and island areas. We will notify you

Victoria

A $18.70 freight charge for all orders.

Please Note : Bulky items may incure an extra charge to some country and island areas. We will notify you

Queensland

A $18.70 freight charge for Brisbane and surounding areas
A $20.90 freight charge for Rockhampton and surounding areas
A $22.00 freight charge for Mackay and surounding areas
A $24.00 freight charge for Townsville and surounding areas and $26.40 for Cairns and surounding areas.

Please Note : Bulky items may incure an extra charge to some country and island areas. We will notify you

Tasmania
A $20.90 freight charge for all orders

Please Note : Bulky items may incure an extra charge to some country and island areas. We will notify you

Western Australia
A $18.70 freight charge for Perth and surounding areas
A $20.90 freight charge for Geraldon and surounding areas
A $22.00 freight charge for Carnarvon and surounding areas
A $24.20 freight charge for Karatha and surounding areas and $26.40 for Broome and surounding areas

Please Note : Bulky items may incure an extra charge to some country and island areas. We will notify you

Please Note : Bulky items may incure an extra charge to some country and island areas. We will notify you

Some smaller shipments may be charged at a lesser rate

Deliveries to some towns and stations, may incure a delivery surcharge.

We are not shipping to any overseas addresses

Elraco Distributors will email you of any long delays in the processing of any item ordered.Elraco Distributors online orders will only be delivered on working days.Elraco Distributors always attemps to deliver to customers with in the stated delivery time frame but cannot take responsibility for circumstances beyond their control that hinder or delay the order. If you have not received your order after 5 days, please email us so we can follow it upElraco Distributors want you to continue using our service, so goods can be returned if accompanied by the original invoice and if they are in salable condition.
ie would you want them to be sold to you looking like that?

Cost of returns will be the responsiblity of the purchaser, unless for some reason we made a mistake....but that would not happen!