I’ve purchased lots of stuff from there; shipping was always longer than 5 days though. Never had a problem with them answering the phone. I have an account so I can always see my orders past and present. They are usually very reliable at least with my experiences.

Where are you located?I ordered some casings a couple weeks ago from them and had the same experience, no tracking info but a estimated delivery date. They arrived a day early, but I'm only a couple hundred miles away.I was a little disappointed with the fact they didn't offer tracking, but then again maybe we're spoiled.I still have trust it them, Dan

DanMcG wrote:Where are you located?I ordered some casings a couple weeks ago from them and had the same experience, no tracking info but a estimated delivery date. They arrived a day early, but I'm only a couple hundred miles away.I was a little disappointed with the fact they didn't offer tracking, but then again maybe we're spoiled.I still have trust it them, Dan

Im in Texas...my problem is that I dont even see any order on my account even though i received a confirmation email.

On top of that I havent gotten any shipping info or estimate and its been around 4 working days.

I’ve purchased lots of stuff from there; shipping was always longer than 5 days though. Never had a problem with them answering the phone. I have an account so I can always see my orders past and present. They are usually very reliable at least with my experiences.

Update on this, I ordered on 1/19 and received the goods on 1/26...was free shipping ans supposed to be 3-5 days.

Im not worried about the time taken but the lack of visibility, no shipping confirmation or details in my account. Called the company like 5 times with no returns calls and really felt left in the dark not knowing what was going on...very frustrating