Show and Tell: Your Guest Review Award

First of all, congratulations! This award is evidence guests really appreciate all the hard work you put into giving them the best possible experience at your property.

So have you decided the best place to display it yet? Are you putting it on the reception desk for all your guests to see when the first arrive? Or maybe you’ve thought about placing it in your restaurant for guests to notice as they’re enjoying breakfast?

Wherever you decide it should go, once it’s in place, we’d love to see a photo of where you’ve put it. Oh, and don’t be afraid to get creative!

If you have any questions about the awards, visit our Guest Review Awards section in Partner Help.

Comments

Hello Brooke and thanks for reminding partners to share special place of displaying reward. I would gladly share a photo but as am away from home I cannot. Unfortunately this feature Is not applicable by mobile. When will this feature be available??? Please let us know as it is very necessary. Nevertheless as soon as I get home I will post a photo from my computer.
Thanks again and have a happy day..

Sadly the above score doesn't include several reviews from one of our most regular and loyal guests, because not long after receiving the award, we received this bizarre email from BDC and all but two of her reviews were removed:

I have forwarded them numerous pieces of evidence that the guest in question is real, but sadly they're not interested. So now, quite perversely, we are sat here afraid of the next time a guest has a good experience with us in case we are closed down. Kind of takes the shine off this "award" really!

Yes it will be an automated message, but that's the problem. In conversation with them on this matter, they just disown the algorithms actions as if it's some sentient force that can't be controlled.

The closing down of my listing will probably be automated too, so I don't think actual wrongdoing really comes into the equation sadly.

Just very disappointing behaviour from them really. There was a period last year when they seemed to get much more partner-focused, with various helpful options appearing on the Extranet. Unfortunately this side of things hasn't caught up yet.

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