TripAdvisor Traveler Rating:

3.05Cleanliness

5.05Location

5.05Rooms

4.05Service

4.05SleepQuality

5.05Value

4.05

“JAN, 2013 - Room 226”

Jan 29, 2013Milton G, Gainesville

When checking in, the clerk did not insure that he returned my credit card before I left the desk. I place blame on myself as well but it was up to the clerk on the next shift to get it returned to me.The first night, the transmission of sound, between Rooms 226 and 224, was very evident even though room 224 seemed to be talking at a normal level. Noise from hall traffic was very evident.I found hairs left on the pillow when I was getting ready for bed.The second night, the heating/cooling unit ran all night and seemed to not respond to the thermostat. I was going to mention this to the front desk as we checked out but the clerk was not in view, most likely in the rear office.

Read management response to this review.

Management response from HospitalityMgr, Manager

Airwolf2013,Let us begin by saying we apologize for any issues that you had, especially at check-in with your card. The Wingate LaGrange takes privacy and guests personal information very seriously so we do appreciate your review.We are currently working on some new ideas to provide even better customer service to our guests in their room experiences.Thank you for being our guest,The Wingate in LaGrange
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