Contributing to the team's compliance standards by briefing new team members (RM and MA) about key procedures include order taking procedures, system access (Globus, RM Workbook, CRM, helpdesk support), business recovery and DR site, client relationship, etc.

Ensuring new regulatory/ internal policies are implemented and rolled up properly.

Respond to all clients' enquiries and instructions, follow up on client issues and requests.

Coordinate with Product Groups, Operations and other functional counterparts.