Helpful Reply

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: This will temporarily log you out of all sites you're logged in to.
To clear cache and cookies do the following:

Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.

Under "Time range to clear", select "Everything".

Now, click the arrow next to Details to toggle the Details list active.

From the details list, check Cache and Cookies and uncheck everything else.

Once you're there, the site will check if all your plugins have the latest versions.
If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

Also check addons;

Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.

Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode"To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again.If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
#Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
#Under "Time range to clear", select "Everything".
#Now, click the arrow next to Details to toggle the Details list active.
#From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
#Now click the ''Clear now'' button.
Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.
Did this fix your problems? Please report back to us!
Also:
Please check if all your plugins are up-to-date. To do this, go to the [http://mozilla.com/plugincheck Mozilla Plugin Check site].
Once you're there, the site will check if all your plugins have the latest versions.
If you see plugins in the list that have a yellow ''Update'' button or a red ''Update now'' button, please update these immediately.
To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.
Also check addons;
'''Try the Firefox Safe Mode''' to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.''
''(If you're not using it, switch to the Default theme.)''
* You can open the Firefox 4.0+ Safe Mode by holding the '''Shift''' key when you use the Firefox desktop or Start menu shortcut.
* Or use the Help menu item and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Don't select anything right now, just use "'Start in Safe Mode"''
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again.''
'''''If it is good in the Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one.
Please follow the [[Troubleshooting extensions and themes]] article for that.
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''

Can you give more precise steps to show what is not working and possibly atach a screenshot as illustration?

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

Can you give more precise steps to show what is not working and possibly atach a screenshot as illustration?
----
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Question owner

Thank you for the responses but I tried clearing my cookies / cache and running in safe mode with no luck. Please let me know if anyone else is having issues with flash and mozilla. Any help is much appreciated!!

Thank you for the responses but I tried clearing my cookies / cache and running in safe mode with no luck. Please let me know if anyone else is having issues with flash and mozilla. Any help is much appreciated!!

Once you're there, the site will check if all your plugins have the latest versions.
If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

Please check if all your plugins are up-to-date. To do this, go to the [http://mozilla.com/plugincheck Mozilla Plugin Check site].
Once you're there, the site will check if all your plugins have the latest versions.
If you see plugins in the list that have a yellow ''Update'' button or a red ''Update now'' button, please update these immediately.
To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.