Search the Community

**Reminder** When you sign up for FreedomPop service we often offer a free trial experience for one of our plans or add-on services. Upon the end of your Trial, you will incur the regular charge for that plan or service. Please take a look at our Community post for more information regarding your recent purchase and what to expect: http://bit.ly/2xFTGWY

Samsung S4 (BYOD) will not activate after Carrier Reset

I have a Samsung Galaxy S4 that I had been using with FreedomPop for a few months now. I got an email about doing a carrier reset to help improve connections, so I did that. Ever since, I am not able to call/connect to data when not on WiFi. I have the latest version of the FP apps and everything works fin on WiFi, but when I don't have WiFi, the phone is not able to get a data connection at all and so nothing works. The Activation process seems to error out immediately, it retries 5 times, then leads to a screen "Self-Service" that 's blank with a "Done" button, but no data connection at all. I have tried to Update Profile and Update PRL, but both just lead back to the activation screens with the same results as before. I have tried to play around with the mobile data options, to no effect. Any suggestions on what I can do to fix this? It's getting to be about a month with no data now :-(

0

Comments

Hey i ran into this problem exactly few days back ... after trying very hard i found 1 solution which worked for me , hopefully it can too for you.

pull down the notification bar , click and hold the process of activation then you will see a " i " on the right side click that once. a new windows will open with the process details , let it " compute" for few seconds then kill the task and then clear the cache and clear the data by pushing those buttons , you will see it once you are there.

Hi, I am having exact same problem as Lalit Mathur also with a Samsung S4 phone. I tried what willmott3 suggested as best as I can understand but it doesn't work. The Self Service error at end is a message saying that "reseller Partner Id not allowed for activation" with Done and Exit buttons. Have you resolved your problem?

Company

Help & Support

Follow Us

FreedomPop is not affiliated with the manufacturers of the items available for sale. FREEDOMPOP is a trademark of STS Media, Inc., dba FreedomPop, registered in the U.S. All other trademarks, logos and brands are the property of their respective owners.