Carrington House rated ‘Good’ by the Care Quality Commission

Staff and residents at Carrington House are celebrating following the results of their recent Care Quality Commission (CQC) inspection. The Wincanton care home was awarded a ‘Good’ rating overall by the inspectorate for social care.

The inspection took place in September and looked at whether Carrington House was safe, effective, caring, responsive and well-led. Whilst carrying out their inspection, CQC spoke with the residents of the care home.

“Staff treated people with kindness, respect, and compassion. Staff we observed were calm, cheerful and polite to people. There was good interaction between staff and people, and the home had a friendly atmosphere. This was reflected in the feedback from people who lived at Carrington House. Comments included, ‘I love it here, I am happy here and I will be here as long as I live.’”

- CQC Inspector

Relatives of the residents at Carrington House were also spoken to:

“A relative said ‘There is so much here, communal and private places to sit and a hair salon’. They added, ‘There is an outdoor area people can access any time and the laundry is always dealt with. I am gobsmacked with the quality of service’. One visitor said, ‘It is a nice change to be in a place which has a proper kitchen and proper chefs.’”

- CQC Inspector

“I’m really pleased with our inspection results from CQC. As a new manager at Carrington House, it’s wonderful to be part of a hardworking, caring and dedicated team. I have been welcomed with open arms by the staff, residents and their families. We have a very supportive community here in Wincanton and we had a brilliant time inviting them all to join us for a celebration.”

- Audrey Hayward-Ball, Manager, Carrington House

Carrington House celebrated by inviting residents, families, staff and the community to join them for a party to mark their achievement. The home was decorated with hay bales as part of the Somerset theme and a delicious cake and buffet were made by the kitchen staff.

The care home is part of Somerset Care, a not-for-profit organisation, and provides residential and dementia care, as well as day care and respite stays. Carrington House has also recently been nominated as a ‘Safe Place’ by the local Dementia Action Alliance.