Imagine watching the first season of Breaking Bad, getting hooked, and then all of a sudden the last 10 minutes of the season finale are cut off. You have no idea how it ends. You’d be all like, what is this, The Sopranos? That’s similar to what happened to Patrick. He’s hearing-impaired and enjoyed watching Breaking Bad on Netflix Instant Streaming with subtitles. That is, until he got to the season finale, which had no subtitles. Netflix doesn’t offer Patrick much of a way to make his voice heard, so he’s writing here.

Magnolia Pictures, the company behind the botched US release of the DVD of Let The Right One In, isn’t backing down from its claim that the new simplified subtitles are just fine. In fact, this internal communication from a Magnolia rep to a Canadian distributor shows just how little they care about how their core fans feel.

After Icons of Fright pointed out that the US DVD and Blu-ray release of Let The Right One In shipped with oversimplified subtitles instead of the ones in the theatrical release, The Digital Bits contacted distributor Magnet Films to ask what was going on. Magnet responded that they’ll release an updated version clearly marked as having the theatrical subtitles, but they won’t exchange any current discs.

What if you started to watch Let The Right One In, a highly acclaimed foreign film from last year, and you discovered the US release had been renamed Open Up!? That’s sort of the experience consumers are having when watching the new release of the movie on DVD and Blu-ray. At some point between the theatrical release and the DVD release, the distributor replaced the original, nuanced English subtitles with dumbed-down ones.