At OfficeMax, our mission is simple - be obsessed with customers in assisting them do their best work. To fulfil this mission, we need the very best.

Working within our Specialist Helpdesk environment, you will be part of a talented team who engages with a variety of customers and suppliers across the business. This diverse role will see you determine customer requirements and deliver products and services centred on our customer needs.

Responsibilities:

Respond to customer queries, providing solutions and delivery updates

Coordinate product repairs

Build and maintain key relationships with suppliers

Process service invoices

We are after someone who:

Is focused on delivering customers with outstanding service

Demonstrates exceptional attention to detail

Displays initiative and is solution focused

Displays strong communication skills both written and verbal

Is able to build strong working relationships

Excels working in fast paced environment and able to switch tasks easily

Is proficient using Microsoft Office Suite

Experience using Salesforce Service cloud would be advantageous

Our culture:

We are proud of our diverse culture here at OfficeMax and foster an environment that works with everyone's values - in fact it's a core part of our vision. Through openness, diversity and inclusion, we help our work mates and our customers achieve their goals.