How do I Remove Callout Text Shadow

For some reason the text in my callouts now have a drop shadow and I can't figure out how to disable (or how it was turned on in the first place). The "Shadow" property for the Callout tool seems to affect both the callout's shadow and the shadow of the text within the callout. I want my callout to have a shadow, but the text within should not. Please see screenshot.

So sorry about this! This can happen if you paste text into a callout that has a shadow on it. What you can do to fix it is delete the quick style that's giving you shadowed text and then take one of the other default quick styles and change shape/color/etc. to match the one you deleted. That will ensure that the text has no shadow, as expected. Let us know if you have any questions!

I am also having an issue with changed functionality. I can no longer add text without it changing it to include a shadow. Adding text separately kind of defeats the purpose of having a text function within the callout.

I am experiencing this problem today. I have thousands of screenshots marked up with callouts built up over the past few years. In all cases they use the same quick style in which the balloon has the shadow and the text does not. But as of today, if I open one of those .snagproj files, the shadow is applied to the text as well. THIS HAPPENS TO EXISTING CALLOUTS, not just new ones I create.

Here's the important thing: yesterday I upgraded to Mojave.

That's the only change. Can it be that Mojave somehow interprets the callout shadow setting differently?

I tried updating to the latest build (4.1.10) but that did not fix it.

I cannot impress upon you how urgent it is to fix this. I have thousands of screenshots, with thousands of callouts that are all RUINED. It will take weeks for me to workaround this if you don't fix it. To make things worse, I am currently in the process of changing the text on hundreds if callouts because we are in the middle of a translation project, so every screenshot has a corresponding French and Spanish version. I need to get that French and Spanish text into those callouts ASAP!!!