RTR Update

Update subscribers can select 4 pieces at a time to keep for 28 days. We will tell you your expected delivery date and return date once you select your 4 items. Wear your pieces throughout the month, and at the end of your rental period, send everything back or buy what you love at a members-only discount. Two days before the end of your rental period, we'll prompt you to select 4 items for your next delivery.

Once you're a member and it's time to pick, you will be prompted to select 4 items for your first monthly Update shipment. Download our iPhone app to select items from your phone or follow these three steps from your desktop computer:

1. From the My Update page, scroll down for carousels with recommended products. Over time, the recommendations in these carousels will become more personalized to your preferences.

2. You can also browse and filter by dresses, tops, handbags, your hearts and more to see which pieces are available to select.

To ensure that every new member gets the best possible experience (with the most available inventory to select from) we limit the number of members who can select their first shipment each day.

We’ll notify you as soon as it’s your turn to pick. In the meantime, you can heart your favorite styles. It will help us get to know you better so we can give you more personalized recommendations down the road.

Members get access to a curated edit of everyday clothing and accessories. Rent pieces from 200+ top brands including Tory Burch, Mara Hoffman, The Kooples, Joie, Tibi, Theory, Vince, Opening Ceremony, and DVF. Formal wear and some of our higher end designers are not available for RTR Update monthly shipments. See what's included in RTR Update.

We add new inventory every week. Check our New Arrivals page for the latest additions.

For access to even more designers and styles, try our Unlimited membership.

Once you are notified that it is time to select your shipment, you have 7 days to choose your pieces. After that, we reserve the right to release your spot and refund you. Due to overwhelming demand for RTR Update, we want to give as many people as possible the ability to access the program.

If you fall in love with an item and want to keep it, you can either purchase it at our members-only discount or else return it an re-rent it for the next month. We do not allow you to keep your shipment for two consecutive months.

If your add-on item doesn't fit, you can contact the Member Concierge within 24 hours of receiving your shipment to swap out your add-on item for something different. We charge a flat rate of $12.95 for a fit replacement (to cover the cost of shipping).

To complete a fit replacement, contact your member concierge at concierge@renttherunway.com | 1-800-509-0842.

If you don't return your pieces on time, we reserve the right to charge late fees of $15 per item. If we still haven't received your returns 10 days after the end of your rental period, we reserve the right to charge you the members-only price for that item, less the cost of the late fees incurred and the item will be yours to keep.

Your RTR Update membership automatically renews. You will be billed each month when it's time to select your next shipment, 2 days before prior to the return of your current shipment. You can cancel anytime prior to the next billing cycle by contacting Member Concierge.

Upon cancellation, please return your pieces before the end of the current billing period noted in your account settings to avoid additional late fees.

If we do not receive your pieces by the end of your billing period, we will charge you the current price to purchase the piece with the members-only discount. In the event that they are not available to purchase, the charge will be for the full retail price, plus applicable tax.

In an effort to be more sustainable and eco-friendly, we designed our garment bags to be recyclable. They are yours to use until you are ready to return pieces at home for new styles. When we receive your return, we clean and repair the garment bags so they can power another member's experience. If the case is never returned, you’ll be charged $50. The hangers are yours to keep, and we handle the dry cleaning.

We understand that sometimes pieces just don’t fit (or just aren’t flattering). To ensure that you get the most use out of your membership, we give you 24 hours from when your order is delivered to swap out any of your pieces for something different. We charge a flat rate of $12.95 for a fit replacement (to cover the cost of shipping). If you live near a store, you can stop by within your 24-hour window to replace items at no cost.

To complete a fit replacement, contact your member concierge at concierge@renttherunway.com | 1-800-509-0842.

If you complete a fit replacement, please note that the replacement item(s) will be due back with on your original return date with the other pieces you have at home.

Members may NOT select their first shipment in an RTR retail store - for the first shipment, you must select all pieces online.

We do permit members to return their items to their nearest store at the end of their rental period as an alterntive to shipping their returns back via UPS.

If you're having a fit issue, we allow members to come into the store and select a replacement item within the first 24 hours of receiving their shipment. There is no cost to replace an item for fit in store. We do not allow in-store exchanges outside of the 24 hour fit replacement window.

Send your order via UPS to the address below. Please email us with your new return tracking information. You will be responsible for paying for the shipment. Your next package will include a new return envelope.

Order #100 Metro WaySecaucus, NJ 07094

If you lose or fail to return the blue carrying case, you will be charged $50.

Once you've indicated what you are returning, pack up those pieces in the eco-friendly garment bag. Make sure to package each accessory in the protective bag or jewelry box you received with your order. Clothes can be returned without the plastic coverings or hangers. However, we do recycle them, so send them back to cut down on waste.

Once you've packed up, swap the UPS return label and take it to your nearest UPS drop box, UPS store or any of our retail locations in New York City, Washington D.C., Chicago or San Francisco. Send your returns back on or before your return date.

The default rental period is 28 days. When you select your pieces at the start of your rental period, we provide you with an expected delivery date (usually 2-3 days after your order date) and a return date.

A few days before your indicated return date, your slots will open up and you’ll be prompted to select 4 new ones. Pack up and return your pieces to UPS on or before your return date to avoid any late fees!

You will be billed each month when it's time to select your next shipment. You can select your next shipment 2 days before it's time to send back your previous month's returns. On that date, your Update membership will renew automatically and we will charge the rate then in effect to the payment method in your Update account. You can cancel any time prior to the next billing cycle by contacting Member Concierge.

2 days before it's time to send your returns back, we will send a reminder that it's time to select your next shipment. To select your shipment, you must first decide which pieces you are returning and/or purchasing at our members-only discount and confirm.

Select 4 new items for your next month's shipment. We will tell you your return date based on when you confirm your shipment. The faster you confirm your selections, the sooner you will receive your next shipment.

At the end of your rental period, you have the opportunity to keep and purchase any items that you can’t part with at a discounted price. The discount price of the item varies from 10% to 80% off of the retail value depending on the age of the garment, designer, and amount of wear on the item.

Your membership fee includes insurance for minor mishaps and general wear and tear. Significant damage, lost items and theft are not covered. In those cases, you will be charged the price to purchase the item. In the event that the style is not available to purchase, the charge will be for the full retail price, plus applicable tax.