The owner of D'Secure came to do a personal security assessment of our property, and recommended pet-friendly outside beams, despite me repeatedly voicing my concern that our dogs could set it off. He was confident that the outside beams and our dogs would be entirely compatible.
Low and behold, from the first time the alarm was set the dogs have been tripping the beams. The technical guy has had to come back numerous times to adjust the beams, with minimal effect.
Despite the system not performing according to the initial promises made, we had to settle our account, whereafter, the service was completely lacking.
And upon telephonic inquiry about how were are going to resolve the issue (of a security system that is generating at least five false alarms every day), I got shouted at by the receptionist/owner's wife to the point where I could not even get a word in and she ended up putting the phone down in my ear (me, the client). She has since also shouted at my husband. I am baffled how a person who works with clients can act so unprofessional and rude. And the alarm system has still not been sorted out since installation at the end of February.