NL West

A-to-Z Guide

A

ADDRESS
The physical address for the Houston Astros Baseball Club is Union Station, 501 Crawford Street, Houston, TX 77002.
Any correspondence can be mailed to the Houston Astros at
P.O. Box 288,
Houston, TX 77001-0288.

ADVANCE TICKET SALES
Fans can purchase tickets to upcoming Houston Astros games in several ways:
1. On the phone by dialing 1-877-9ASTROS. Most major credit cards will be accepted.
2. Online at Astros.com/Tickets
3. At the Minute Maid Park Box Office located on Texas Avenue. During the season, its hours are 8:30am-5:30pm on weekdays, and 9:00am-2:00pm on Saturdays. For the offseason, the box office hours are 8:30am-5:30pm, Monday through Friday.
4. During any Houston Astros baseball game at the ballpark's advance ticket sales windows. These are located on the main concourse behind section 112. These will remain open for 30 minutes after the final out of each game.

ALCOHOL
The Houston Astros and Aramark promote the responsible sale and consumption of alcoholic beverages.
All alcohol sales will cease in the suites, seating bowl, concession stands, and portables at the end of the seventh inning or at the discretion of management.
Adult guests are allowed to purchase a maximum of two alcoholic beverages per ID.
All guests purchasing alcohol who appear to be less than 30 years old must present a valid ID. No alcohol will be sold to intoxicated guests.
Guests passing alcohol to minors will be ejected and prosecuted.
Guests possessing alcohol who do not have proof of being at least 21 years old may be ejected and prosecuted.
Aramark reserves the right to refuse the sale of alcohol to any guest.
Alcoholic beverages may not be brought into or removed from Minute Maid Park.

ANIMALS
Animals, except for trained dogs or service animals assisting visitors with disabilities, are not permitted on Minute Maid Park Property. The grassy area outside the right field gate has been designated the animal relief area.

ANTHEM SINGERS
Any individual or small group (6 people or fewer) wishing to perform the National Anthem prior to an Astros game must submit a DVD of the singer(s) performing an a cappella version of the National Anthem.
Mail DVDs to:
National Anthem
Houston Astros,
P.O. Box 288
Houston, TX 77001-0288.
For more information, call (713) 259-8332.
Please be aware that DVDs will not be returned.

ASTROS FOUNDATION
The Astros Foundation is the official 501(c)(3) team charity of the Houston Astros. We seek to harness the passion of baseball fans in Houston and surrounding areas to support our cornerstone charitable programs, including Community Leaders, the Astros Urban Youth Academy and the Astros RBI league (Reviving Baseball in Inner Cities).
Our strategic focus is youth baseball and softball programs serving at-risk youth. We welcome volunteers and tax deductible donations, which can be made in honor or in memory of a loved one as well as corporate donations or matching gifts. For more information, please visit www.astros.com/foundation.

ATMS
Automated Teller Machines operated by Amegy bank are available throughout the ballpark for our fans' convenience. They are located at sections 108, 112, 133, in Center Field near the FiveSeven Grille, club level Section 218, and at Section 316.

AUDIO SYSTEM
The Astros upgraded the overall audio system at Minute Maid Park in 2011. These updates allow fine tuning and level adjustments using the most state of the art equipment on the market. Fans will also experience synced audio in suites, concourses, and rest rooms mirroring the content on the TV's and large displays throughout the game. For fans that are deaf or hard of hearing the Astros offer an LED closed captioning display to the right of the main video display. The Astros were the first Major League team to offer this service.

AUTOGRAPHS
Fans may seek autographs from players and coaches from the time the ballpark opens until the batting practice cages are removed (approximately 45 minutes before game time).
Fans will be allowed to wait at the Field Box rails from Section 111 to the Left Field foul pole, and from Section 127 to the Right Field foul pole.
The Houston Astros ask that you show consideration for guests holding tickets for these seating
areas. If you are seeking autographs in a seating location other than your own, you may be asked to proceed to your designated seating location.

B

BABIES/TODDLERS TICKETS
Fans age 2 and under may be admitted to Astros games without an admission ticket.
However, they must sit in the lap of an accompanying adult.

BABY CHANGING AREAS
Baby changing tables are available throughout the ballpark in nearly every restroom facility, men's, women's or family. Please ask an usher for the nearest one.

BAG CHECK
In compliance with MLB and Astros security policies, all bags, purses and containers will be searched prior to entry. Guests entering Minute Maid Park may also be subject to inspection by handheld and walk through metal detectors. There are no lockers available outside of the ballpark to secure items not allowed inside, nor can any items be held by security staff members. Items that are not permitted in the ballpark and are surrendered to security will not be stored or returned. To ensure fan safety, the Houston Astros reserve the right to refuse admittance of any item deemed hazardous, suspicious or offensive. Fans are reminded that the following items will not be permitted inside Minute Maid Park:
• Aerosol cans
• Alcohol
• Animals (except for service animals)
• Bags larger than 16" x 16" x 8"
• Banners or signs larger than 3' x 2' (Banners must be baseball-related and support teams and players, so long as they are in good taste. The Astros do not permit signs, posters or banners which are obscene, slanderous or in bad taste. No items are permitted to be affixed to signs and no signs may be affixed to the ballpark)
• Beverages & containers other than factory-sealed plastic water bottles 1 liter or less
• Cameras with lenses larger than 8 inches
• Clothing deemed obscene or indecent
• Coolers of any kind
• Costume masks
• Drones
• Fireworks
• Folding chairs
• Food in a portion larger than a clear, one-gallon size bag
• Hover boards and other personal recreational devices
• Inflatables (i.e. beach balls, basketballs, balloons)
• Illegal drugs
• Laser pointers
• Luggage
• Noise makers (whistles, horns, bells, etc.)
• Poles or sticks of any kind (i.e. flagpoles, broom handles, nets)
• Skateboards, roller skates, roller shoes, bicycles, wagons for children
• Tripods, bipods or monopods
• Weapons - including but not limited to firearms, knives, mace
• Any item deemed inappropriate or hazardous by ballpark security

BALL RETRIEVERS
For the general safety of Minute Maid Park guests, ball retrievers of any kind are not permitted into the ballpark.

BALLPARK SEATS
Standing or stepping on ballpark seats may lead to serious bodily injury. The Houston Astros request, for your safety and other ballpark guests, that you do not step, stand or use seats in a manner other than intended at Minute Maid Park.

BANNERS
The Astros welcome banners that support teams and their players, so long as they are in good taste, do not interfere with the game, other guests' enjoyment of the game, cover ballpark advertising or other signage, promote a commercial product or service, or contain language deemed inappropriate by the Houston Astros management. The Houston Astros Baseball Club does not permit signs, posters, or banners which are obscene, slanderous or in bad taste. Management reserves the right to remove any sign deemed inappropriate. Banners may not obstruct the view of other patrons or interfere with the game in any way. Banners may not be paraded through any part of the ballpark. Banners and/or signs may be displayed between innings only.

BATTING PRACTICE SCHEDULE*
The following Batting Practice schedule will be in place for the 2016 Houston Astros Home Games.
- Astros BP to start at 4:45 p.m. for 7:10 p.m. game times before September 1st.
- Astros BP to start at 4:35 p.m. for 7:10 p.m. game times after September 1st.
(to adjust for expanded rosters)
For all other game times expect Astros BP to start 2 hours and 25 minutes before the scheduled game time.
*For more information on gate opening times, please visit astros.com/gates

BICYCLE PARKING
Bicycle parking is available near the Clock Tower entrance of Minute Maid Park, off Hamilton Street between Texas and Preston. Racks are also available between the Right Field gate and Congress. If additional accommodations are needed due to special circumstances, Minute Maid Park personnel are happy to facilitate with advanced notice.

BIRTHDAY PARTIES
Now our smallest fans can enjoy their birthday parties in a big league park! The two-hour birthday party, geared toward kids ages 5 to 14, includes a tour of the ballpark, age-appropriate activities and playtime at Minute Maid Squeeze Play. The birthday child receives a special gift from the Astros and all children at the party receive a party favor from the team.
To schedule a birthday party, please call (713) 66-PARTY or, for more information, go to www.astros.com/Tours.

BOTTLES & CANS
Except for those used for infant feedings, cans and glass bottles are not permitted into
Minute Maid Park.

BOX OFFICE
The main Minute Maid Park Box Office is located on Texas Avenue. During the season, its hours are 8:30am-5:30pm on weekdays, and 9:00am-2:00pm on Saturdays. It will also remain open through all home baseball games until 30 minutes after the final out. On Sunday game days, the box office opens at 9:00am. These game hours also apply to the Advance Ticket Sales Windows at Section 112. For the offseason, the box office hours are 8:30am-5:30pm, Monday through Friday.

BRIDAL PORTRAITS
Where better to take one of the most important photographs of your life than Minute Maid Park? With the ballpark as a beautiful, memorable setting, your bridal portrait will glow with unique magic and wonder. For more information, please call (713) 259-8800 or send an email to conferencecenter@astros.com.

C

CAMERAS/VIDEO EQUIPMENT
Visitors are welcome to bring video and still cameras into the ballpark. Lenses must be no larger than 8". Tripods and monopods are not allowed in the ballpark.

CHARITY TICKETS PROGRAM
Select local nonprofit groups with a 501(c)(3) tax ID letter from the IRS and who serve at-risk youth or members of the US military and wounded warriors may apply for a limited number of complimentary group tickets to pre-selected Astros games, pending availability. The application period opened in March and charity group tickets are available in specific areas of the ballpark, with a rotation policy to ensure we can serve as many worthy eligible nonprofit groups as possible. The Astros Charity Ticket Grant program is limited to 501(c)(3) nonprofit agencies within our geographic and strategic focus areas, and applications must be submitted for approval at least eight weeks in advance. For more information on how to submit an application, visit www.astros.com/community.

CHEWING TOBACCO
Guests may chew tobacco in any area of Minute Maid Park. All guests must spit into a cup at all times and dispose of the waste in a trash container.

COCA-COLA ASTROS BUDDIES CLUB
The Coca-Cola Astros Buddies Kids Club is the Houston Astros official fan club for kids 14 and under. For $20, buddies members receive free Astros tickets, an Astros Buddies cap, an Astros Buddies bag, and exclusive experiences throughout the season with Astros players. More information and memberships are available at www.astros.com/buddies and at the Community Clubhouse located near Section 109.

COMMUNITY LEADERS
Developed by Houston Astros owner Jim Crane and launched in 2012, the Astros Community Leaders program is an $18 million investment by The Astros Foundation to rebuild youth baseball and softball fields in disadvantaged neighborhoods throughout Houston. The program is an exciting new partnership between The Astros Foundation, the City of Houston and corporate champions including Anadarko, Blue Cross and Blue Shield of Texas, Champion Energy Services, Cheniere, ConocoPhillips, Crane Worldwide Logistics, Halliburton, Lexus, LyondellBasell, Nabors Industries, Occidental Petroleum Corporation and Schlumberger. Working with the Houston Mayor, the city's Parks and Recreation Department and local youth teams who play at the parks, the Community Leaders program is run by The Astros Foundation.

CONCESSIONS
For a full list of concessions available at Minute Maid Park, click here.

CONFERENCE CENTER
The Houston Astros mix business and baseball every day! You now have the opportunity to host executive meetings at one of America's premier ballparks, Minute Maid Park. Open year round, the Conference Center features 16 state-of-the-art meeting rooms in the historic Union Station building. The possibilities are endless within the Houston Astros Conference Center. For more information, or to book your next meeting, call (713)259-8800 or send an e-mail to conferencecenter@astros.com.

COSTUMES/MASKS
Costumes/masks are not allowed at Minute Maid Park. Houston Astros management
reserves the right to refuse entry and refund the ticket price of individual in a costume/mask.

COURTESY WHEELCHAIR SERVICE
The Houston Astros offer wheelchair service for fans that need assistance getting to and from their seating areas. Once fans enter through the turnstiles, Fan Accommodations may be radioed to dispatch a courtesy wheelchair. When fans are ready to leave the ballpark, the service can again be utilized to escort them to the gates. Wheelchairs are not available for rent.

CREDIT CARD POLICY
VISA, American Express, Discover and MasterCard are accepted at the box offices, retail locations, and all concession stands.

D

DESIGNATED DRIVER BOOTH Located near the Union Station atrium adjacent to section 107 on the main concourse, the Designated Driver Booth is part of the ARAMARK Corporation's "Serves You Right" program. Any person who goes to the booth and identifies himself or herself as a designated driver will receive a coupon for a free small soda at any of the ARAMARK concession stands.

DIRECTIONS TO MINUTE MAID PARK
Minute Maid Park is located on the east side of Downtown Houston, within the quadrangle of us 59, Texas Avenue, Crawford Street and Congress Street. There are literally dozens of streets that will lead fans to the ballpark.

FROM I-45 NORTH TRAVELING SOUTH
To Minute Maid Park/Union Station/West End from:
- Continue south until you reach I-10.
- Exit on to I-10 East.
- Quickly merge on to US-59 South.
- Exit Hamilton/Downtown destinations and continue on Hamilton straight to Capitol.
- Turn right onto Capital, then right onto Crawford.
- Union Station is at the intersection of Texas and Crawford.
To Minute Maid Park/Union Station/West End from:
- Continue south until you reach I-10.
- Exit on to I-10 East.
- Quickly merge on to US-59 South.
- Quickly exit Hamilton/Downtown destinations and continue straight to Preston.
- At Hamilton and Preston, you will take a right into the Diamond Club parking lot.
- If you intersect with Texas Ave., you've gone too far.

FROM I-45 SOUTH TRAVELING NORTH
To Minute Maid Park/Union Station/West End from:
- Traveling North, exit Scott/Downtown Destinations.
- Continue on to Downtown Destinations/St. Joseph Parkway/Pease.
- Continue West onto St. Joseph Parkway or Pease.
- Turn right on to Chartres. Continue driving North towards the ballpark. (This route will bring you closest to Diamond, A, B, & C Parking Lots on the East end of the ballpark.)
-OR-
- From St. Joseph Parkway or Pease, continue West to Austin.
- Turn right onto Austin driving North.
- From Austin turn right onto Texas Ave.
- Continue driving East on Texas to Crawford St.
- Union Station, or the West side of the ballpark, is at Texas and Crawford.
To Minute Maid Park/Diamond Club Lot/East End from:
- Traveling North, exit Scott/Downtown Destinations.
- Continue to Downtown Destinations/St. Joseph Parkway/Pease.
- Continue West onto St. Joseph Parkway or Pease.
- Turn right on to Chartres. Continue driving North towards the ballpark. (This route will
bring you closet to Diamond, A, B, & C Parking Lots on the East end of the ballpark.)
-OR-
- From St. Joseph Parkway or Pease, continue West to Austin.
- Turn right onto Austin driving North.
- From Austin turn right onto Texas Ave.
- Continue driving East on Texas to Crawford St.
- Union Station, or the West side of the ballpark, is at Texas and Crawford.FROM US 59 SOUTH TRAVELING NORTH
To Minute Maid Park/Union Station/West End from:
- Continue north and exit Downtown Destinations/Polk St.
- Continue on the feeder road, which turns into Chartres.
- Continue driving North on Chartres towards the ballpark. Turn left onto Capitol.
- From Capitol, turn right onto Crawford St.
- Union Station is at the intersection of Texas and Crawford.
To Minute Maid Park/Diamond Club Lot/East End from:
- Continue north and exit Downtown Destinations/Polk St.
- Continue on the feeder road, which turns into Chartres.
- Continue driving North on Chartres towards the ballpark.
This route will bring you closest to Diamond, A, B, & C
Parking Lots on the East end of the ballpark.
- To enter Diamond lot, turn left onto Preston St.
- You will travel under US 59 and proceed straight into the Diamond Club parking lot.FROM US 59 NORTH TRAVELING SOUTH
To Minute Maid Park/Union Station/West End from:
- From US 59, continue South and exit Downtown Destinations/ Hamilton.
- Continue South on Hamilton and turn right onto Capitol.
- From Capitol, turn right onto Crawford St. Union Station is at the intersection of
Texas and Crawford.
To Minute Maid Park/Diamond Club Lot/East End from:
- From US 59, continue South and exit Downtown Destinations/ Hamilton and continue
straight to Preston.
- At Hamilton and Preston, you will take a right into the Diamond Club parking lot.
- If you intersect with Texas Ave., you've gone too far.FROM SH 288 TRAVELING NORTH
To Minute Maid Park/Union Station/West End from:
- Merge onto US 59 North, shortly before reaching downtown.
- From US 59, exit Downtown Destinations/Polk St.
- Continue on the feeder road, which turns into Chartres.
- Continue driving North on Chartres towards the ballpark. Turn left onto Capitol.
- From Capitol, turn right onto Crawford St.
- Union Station is at the intersection of Texas and Crawford.
To Minute Maid Park/Diamond Club Lot/East End from:
- Merge onto US 59 North, shortly before reaching downtown.
- From US 59, exit Downtown Destinations/Polk St.
- Continue on the feeder road, which turns into Chartres.
- Continue driving North on Chartres towards the ballpark.
This route will bring you closest to Diamond, A, B, & C
Parking Lots on the East end of the ballpark.
- To enter Diamond lot, turn left onto Preston St.
- You will travel under US 59 and proceed straight into theDiamond Club parking lot.

DROP-OFF/PICK-UP POINTS
Prior to games, fans may be dropped off along any street adjacent to Minute Maid Park, including a protected left lane along Texas Avenue on the south side of the ballpark. Following the game, the Houston Police Department will close Texas Avenue on Crawford Street around Minute Maid Park for approximately 20 minutes. This closure will allow for a safe pedestrian exit of the majority of fans at the game. Once HPD reopens those streets, fan pick-up is available along the south and west sides of the ballpark. Immediate post-game pick-up is permitted along Jackson Street on the south side of Minute Maid Park. However, all vehicles picking up at that location must be attended while drivers are waiting for their guest(s) to arrive. Fans who arrived at Minute Maid Park via charter or school buses will be picked up along Hamilton Street, between Preston and Texas, on the east side of Minute Maid Park.

E

ELEVATORS Elevators for all fans are located in two areas inside the ballpark: at the Third Base entrance off Texas Avenue, near Section 109, and at the First Base Entrance off Hamilton Street, near Section 128. Limited access elevators to the Diamond Club, the Club Level, and Suite Level can be found at the Home Plate Clock Tower entrance. Additional elevators accessing the Mezzanine Level, the Coca-Cola Stage, and the Sports Authority Suite (Suite 99) are located behind Section 156.

EMERGENCY TELEPHONE CALLS
Phones at Fan Accommodation Centers located at sections 112 and 323 may be used for emergency calls.

EMPLOYMENT OPPORTUNITIES
Want to be a part of the team? The Houston Astros are always looking for friendly, service-oriented people to help make our fan experience the best in sports. Many of our available roles are part-time and based on the game schedule. Interested parties should visit Astros.com/Jobs.

EQUIPMENT REQUESTS
All Astros Major League equipment is recycled for use in Spring Training and for our minor league system. Non-profit groups may contact the Recycled Baseball Items Foundation, which is an independent non-team affiliated charity, at www.rbi-houston.org to request assistance in procuring used equipment for your team or league.

ESCALATORS
Escalators for general fan use are located at Section 109, near the Union Station entrance. Escalators accessing only the Club Level can be found at the Clock Tower entrance.

EXCHANGES
No refunds, cancellations or exchanges are given for Astros individual game tickets. Season ticket holders and 28-game plan holders are eligible for our Ticket Exchange Program. Call (713) 259-8300 or your personal ticket representative for details.

F

FAMILY RESTROOMS
Sixteen family restrooms are conveniently located throughout the ballpark. These single stalled, private bathrooms with baby changing tables are located near the following sections:
Main concourse: 106, 111, 127, 131, 154
Club level: 208, 214, 229, 233, 252
Upper concourse: 307, 315, 317, 325, 329, 336
A private room for nursing mothers is located in the Fan Accommodations Booth at Section 323.

FAN ACCOMMODATIONS CENTERS
Fan Accommodations Centers are open during all Astros games. They are located on the Main Concourse at Section 112 and on the Upper Concourse at Section 323. Services include lost and found, seat relocation, storing of large items (strollers, wheelchairs, etc.) and providing general fan information (schedules, ballpark information, etc.). Fans can contact Astros customer service via twitter at @AstrosAssist or via email at customer.service@astros.com for any in-game concerns.

FAN MAIL
Letters to Astros players should be addressed to the individual player at
P.O. Box 288,
Houston, TX 77001- 0288.
If you desire a response, please enclose a self-addressed, stamped envelope. Please keep in mind that players receive a large quantity of mail, so a response may not always be possible. The volume of mail also prohibits the tracking of letters and packages. Additional contact information, including email addresses, will not be released.

FIELD MEASUREMENTS
Playing Field Surface: 6.7 acres
Left Field Foul Line: 315 ft.
Left Field Power Alley: 362 ft.
Center Field: 435 ft.
Center Field, deepest point: 436 ft.
Right Field Power Alley: 373 ft.
Right Field Foul Line: 326 ft.
58 59
Outfield Wall Heights:
Left Field Foul Line Scoreboard: 21 ft.
Left-Center Field to Center Field: 25 ft.
Center Field to Astros Bullpen: 10ft
Astros Bullpen to Right Field Foul Line: 7 ft.

FIRST AID
First aid stations are located at Section 150 on the Main Concourse and Section 334 on the Upper Concourse to serve fans seeking medical assistance during all Astros games. In case of an emergency, immediately notify a guest services representative who will then contact the appropriate emergency personnel.

FOOD & BEVERAGE POLICY
Guests are allowed to bring food and bottled water into Minute Maid Park for Houston Astros games. This policy is specific to Houston Astros game related events and does not apply to special events held at the ballpark (i.e. concerts, tours, corporate events, etc.). Items that do not meet these guidelines will notbe able to be held or secured by ballpark staff.

WATER
• Guests may bring in a factory-sealed, clear plastic bottle of water, no larger than one liter.
• One bottle per guest.

FOOD
• Guests may bring in food that is contained in a clear, plastic bag no larger than one gallon in size.
• One bag per guest.

FOUL BALLS & HOME RUN BALLS
Fans are permitted to keep foul balls and home runs hit into occupied seating areas as souvenirs; however, fans must not enter the playing area to retrieve balls or otherwise interfere with balls still in play. All fans, especially those sitting along the foul lines in the dugout and field box seats, are cautioned to stay alert for hard-hit foul balls or bats that might leave the field of play. Ticket holders assume all risks and danger incidental to the game of baseball, whether occurring prior to, during or subsequent to the actual playing of the game. The Houston Astros cannot be held responsible for the conduct of other guests when attempting to obtain a foul or home run ball.

G

GAME TIMES
Unless otherwise announced, home night games begin at 7:10 p.m. Monday-Friday and at either 3:10 p.m. or 6:10 p.m. on Saturdays. Sunday and weekday afternoon games start at 1:10 p.m. Please call 1-877-9ASTROS for the latest information and news or visit the Ticket Headquarters located behind home plate on the main concourse.

WORLD SERIES GATE OPENING TIMES*

World Series Games (7:20PM): - The gates will open starting at 4:00pm CT with access limited to the main concourse and lower bowl seating. - Full ballpark access begins 90 minutes before first pitch. - The Budweiser Brew House will remain open 1 hour following the final out of the game for fans to enjoy the FOX Sports Postgame Show.

REGULAR GATE OPENING TIMES*

Evening Games (6:10PM & 7:10PM):
- The gates will open two hours prior to game time with access limited to the main concourse and lower bowl seating.
- The Season Ticket Holder Entrance will open 2 ½ hours before Monday-Friday games with access limited to the main concourse and lower bowl seating.
- Full ballpark access begins 90 minutes before first pitch.

3:10PM Games:
- All gates (including Season Ticket Holder Entrance) will open at 1:00PM with access limited to the main concourse and lower bowl seating.
- Full ballpark access begins 90 minutes before first pitch.

1:10PM Games:
- All gates (including Season Ticket Holder Entrance) open at 11:30AM prior to 1:10PM start games with full ballpark access.

GRASS
Prior to the 2015 season, the Houston Astros grounds crew installed a new playing surface at Minute Maid Park. The new grass (Seashore Paspalum, Platinum TE) was custom-grown to the Astros specifications, delivered and installed by the same crew that grew and installed the grass used at University of Phoenix Stadium for the 2015 Super Bowl. 26 truckloads of sod were delivered to Minute Maid Park and installed. The grass type (Seashore Paspalum), which has been used at Minute Maid Park since 2008, was selected due to its ability to handle time under the roof without sunlight.

GROUP OUTINGS
Group seating is available for groups of 20-2000 in various seating levels including the Field Boxes, the Mezzanine, Crawford Boxes, Executive Suites, Center Field restaurant, and the View Deck.
Contact Astros ticket services at (713) 259-8500 or 1-877-9ASTROS for more information.

GUEST CONDUCT
Customer Service is the number one objective of the Houston Astros. The team strives to provide its guests with the most positive baseball experience in the Major Leagues while in a safe, comfortable environment.
To help us achieve our goal of outstanding customer service, we ask for fan cooperation in the following areas:
• Dress appropriately for baseball. Remember that we have the unique opportunity to start a baseball game with the roof closed and finish it with the roof open.
• Respect other guests' ability to enjoy the game. Loud or obnoxious fans may be asked to leave the ballpark if their behavior is deemed to be offensive to guests around them.
• Please do not bring balloons, beach balls, nets or laser pointers into Minute Maid Park. These items are not permitted at any time.
• For the safety of all fans, do not interfere with the progress of the game or go onto the playing field. Any fan interfering with a ball in play or going onto the field will be removed from the park and could be subject to arrest.
• Please sit in your assigned seat and be prepared to show your ticket to an usher or ballpark supervisor upon request.

H

HD EXPERIENCE AT MINUTE MAID PARK
The Astros are the first major sports team in Houston to offer High Definition. Fans visiting Minute Maid Park can experience superior image and audio quality on all major video displays and TV's located throughout the ballpark. All broadcasts at Minute Maid Park are done in clear 1080 High Definition.

HD TELEVISIONS
All Astros home games are broadcast in High Definition on the 500+ HDTV's and large HD video displays throughout the ballpark. Fans can experience the clarity of 1080 broadcasts from any part of the ballpark.

HEALTHY FOOD:
Healthy food alternatives including salads and vegetarian entrees are available throughout Minute Maid Park. For a detailed list of food locations, please pick up a Minute Maid Park Concessions Guide from any Guest Services Center.

I

INTERNSHIPS The Houston Astros are proud to host college students in a learning experience each semester in all of our departments. An internship is the best way to gain experience and create a network of contacts in the world of sports. The Houston Astros Internship Program proves to be a once in a lifetime experience that offers insight and exposure to various aspects of the sports industry. To learn more about the program and its requirements, please visit www.astros.com/internships

K

KID'S ZONE:
Minute Maid is proud to sponsor "Squeeze Play", a thrilling interactive entertainment center specially designed for our young fans ages 3-12. Squeeze Play is located on the northeast corner of the ballpark at the Right Field Entrance near Section 133 and opens 30 minutes after the gates open (Visit astros.com/gates for gate opening times). Young fans, accompanied by an adult, can test their speed with an interactive Squeeze Play game or their hitting prowess in the Splatting Cage. To cool off, fans can indulge in delicious slushies at the Minute Maid juice bar. With the availability of picnic tables and several TV screens, this is the perfect place for the whole family to enjoy a day at Minute Maid Park.

L

LOST AND FOUND
Any items lost or found within Minute Maid Park should be brought to the attention of any uniformed employee. If items are lost during the game, guests can check with Fan Accommodations in Section 112. Guest Services may also be contacted at (713) 259-8459 on non-game days to arrange pick-up of a lost item.

LOST GUESTS
Please notify the nearest uniformed ballpark employee of a lost guest. Lost individuals will be brought to the Fan Accommodation Centers at Sections 112 and 323.

LOST/STOLEN GAME TICKETS
Please remember that game tickets are like money and should be secured like cash. Stolen tickets will be replaced at no charge, so long as a police report has been filed and documentation has been presented to the Astros ticket office at least 24 hours prior to game time. You will be charged the face value for all other lost or misplaced tickets.

M

MASCOT
The Astros Mascot, Orbit, is at every home game and is available to make your next trip to the ballpark extra special with an Orbit Seat Visit package! In addition to entertaining the home crowd at each Astros home game, this loveable alien performs regularly in the community at birthday parties, corporate functions and special events. For more information on a Seat Visit or how to book Orbit for your next event, visit www.astros.com/orbit or call (713) 259-8303.

METAL DETECTORS
In accordance with Major League Baseball's guidelines to ensure fan safety throughout the league, both handheld and walk through metal detectors will be used at all gates to facilitate and expedite entry to Minute Maid Park. Fan safety is a top priority for the Astros. Ambassadors will be placed at each gate to communicate the guidelines to fans prior to entry, and fan feedback will be monitored to make any needed adjustments. The list of permitted and prohibited items for Astros games at Minute Maid Park can be found here.

N

NURSING MOTHERS
A private room for nursing mothers is located in the Fan Accommodations Booth at Section 323. Mothers may nurse their children in any public location where they are comfortable and authorized to be. Please see Family Restrooms for additional locations with single stalled, private bathrooms with baby changing tables.

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OFFICIAL GAME
A game is official after 4½ innings have been completed. To keep score at your seat, guests can purchase official scorecards at retail locations throughout the ballpark.

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PAGING
Paging fans over the public address system at the ballpark is not permitted. If you need paging for emergency purposes, please contact a guest services representative. To facilitate communication in case of an urgent request, please make sure that your friends and family know your seat location.

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RADIO INFORMATION
Houston's KBME Radio, 790 AM, is the English language flagship. The Astros pregame show begins 25 minutes prior to game time on 790 KBME and the postgame show ends 25 minutes after the game. Every Astros game is also broadcast live in Spanish on the Univision Radio Network across Texas. Houston's La Nueva 94.1 FM is the Spanish Language Flagship. The Astros pregame show begins 15 minutes prior to game and ends 15 minutes after the game.

RECYCLING
The Houston Astros promote recycling in Minute Maid Park. Fans can assist in this effort by depositing all plastic and aluminum beverage containers in the 135 Waste Management recycle receptacles located throughout the ballpark.

RE-ENTRY INTO THE BALLPARK
Fans are allowed to re-enter only until the first pitch of the game. Fans may re-enter Minute Maid Park through the South Home Plate, Union Station, Center Field or Right Field gates at the pre-designated turnstile. Fans who plan on re-entering MUST have their ticket rescanned before they leave the ballpark and present their ticket for re-scanning upon re-entry. Once the game has begun, tickets will not be scanned for re-entry. Guests exiting the ballpark after the first pitch must have or purchase a valid ticket to return.

RETAIL LOCATIONS
Merchandise may be purchased year-round at the Official Astros Team Store located in the lobby of the Union Station building (at the corner of Texas Avenue and Crawford Street). On non-game days our Union Station Team Store is open Monday through Friday from 9Am to 5PM and on Saturdays from 9AM to 2PM. During Astros games, a second team store, located behind home plate on the Main Concourse is also open to showcase fan favorites in souvenirs and memorabilia. There are also several souvenir locations throughout the ballpark. Inquire at a Fan Accommodation Center for the nearest locations, or call 713-259-8077 for all retail information requests. Merchandise is also available via the Internet at the Houston Astros official website, www.astros.com.

ROOF
The roof of the ballpark provides the best of both baseball worlds - open air and the great outdoors or the air-conditioned comfort of the indoors. Designed in three moving components, the roof spans more than 6 acres and retracts to reveal the largest open area of any retractable roofed baseball stadium built today. It is designed to open or close in 12 - 20 minutes and also withstands hurricane conditions.

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SCALPING
The resale of Astros Game Tickets is strictly prohibited on Minute Maid Park property. Any persons caught doing so shall be brought to the attention of the proper authorities. To avoid problems with counterfeit, stolen, void, or inflated tickets, purchase them only at the Minute Maid Park Box Office, over the phone at 1-877-9ASTROS, or from an authorized outlet.

SCOREBOARD GREETINGS
To make a special event even more memorable, fans may request a message on our Mezzanine ribbon board for a fee of $100 at www.astros.com/scoreboard

SCOREBOARDS
Following the 2010 season, the Houston Astros installed two new, high-definition video boards and a large ribbonboard at Minute Maid Park in time for the start of the 2011 Major League Baseball season. The new primary video board is located in Right Field and measures 54 feet high and 124 feet wide (approximately 6,695 square feet), making it the fourth-largest board of its kind in the Major Leagues. The Astros previous video board that had been in the ballpark since its inception in 2000 was 26 feet high and 45 feet wide.

SEASON TICKETS
The Houston Astros offer a variety of packages for fans interested in the benefits of being a season ticket holder. For more information, contact the season ticket office at (713) 259-8500.

SECURITY
Security officers and uniformed personnel are stationed throughout the ballpark during all events. In the case of a security incident, notify a uniformed ballpark employee and/or nearest uniformed security officer. The Houston Police Department will be on hand before and after every Astros home game to assist in fan safety and traffic management. For more information about security procedures at Minute Maid Park, click here

SERVICES FOR GUESTS WITH DISABILITIES
Minute Maid Park meets and exceeds all service and structural requirements stipulated by the Americans with Disabilities Act. The following services are available to accommodate the needs of our fans with disabilities.

Assistant Listening Devices (ALD):
These devices, which carry the Public Address System comments, are available for our fans with hearing impairments. The devices are available at our Fan Accommodation Centers at Section 112 on the Main Concourse and Section 323 on the Upper Concourse. Identification will be required to check out the devices.

Captioning Board:
The Houston Astros are the first Major League ball club to install a captioning board for the benefit of our fans with hearing impairments. Located above the Mezzanine level in Right Field, the board will display the PA announcer's comments, as well as other in-game information.

Telephone Display Devices (TDD):
Fans with hearing or speech impairments are offered these text telephones for their use. Stations are available in the Fan Accommodation Centers in Sections 112 and 323.

Wheelchair Seating:
Wheelchair seating for fans with mobility concerns is available throughout Minute Maid Park from virtually all vantage points. Prices will vary depending on seating level. Please inform the ticket representative of your special seating needs at the time of purchase. Call (713) 259-8500 for details or visit the Minute Maid Park Box Office.

Courtesy Wheelchair Service:
The Houston Astros provide courtesy wheelchair service at all home games. Once a guest arrives at the gate and requests this service, a wheelchair will be dispatched and an attendant will take the fan to his/her seating area. When the guest is ready to depart, the service is also available to take him/her to the exit.

Braille Signage:
Braille and tactile signage is located throughout the ballpark.

SMOKING
Smoking at Minute Maid Park is allowed only in designated smoking areas. Fans seated in the Club, Suite and Upper Concourse levels may go to any of the roof terraces. Ask any ballpark personnel for the exact locations of these areas. Fans in the Main Concourse may leave the building at the Right Field. Fans must have their ticket scanned before exiting the building and scanned for re-entry. Smoking is strictly prohibited on any concourse or in any of the stairwells. All smoking restrictions extend to e-cigarettes and similar products.

SPEAKERS BUREAU
Front office personnel represent the Astros at speaking engagements year-round. Requests must be submitted in writing at least six weeks prior to the event on the organization's letterhead. The letter should provide as many details as possible and be sent to the Community Development department, Houston Astros, P.O. Box 288, Houston, TX 77001-0288.

SPECIAL FEATURES
Phillips 66 Home Run Alley: Fans taking a stroll through the Phillips 66 Home Run Alley, located above Left Field, will come face to face with Astros history. The home run is one of the most exciting events of a baseball game. The Astros and Phillips 66 have teamed up to honor some of the greatest hitters in Astros history. Fans can enjoy 40-plus years of great memories, from Jimmy Wynn and Jose Cruz to Jeff Bagwell and Craig Biggio.

Home Run Porch: Astros fans have a unique opportunity to keep a part of history at Minute Maid Park. Along the Main Concourse in Left Field, the Astros have created a home run porch on which fans can stand to await their favorite player's home run. Also located on the porch is an old-fashioned Phillips 66 gas pump that keeps a running total of every Astros home run hit at Minute Maid Park.

Sliding Glass Door: To fully appreciate Houston's spectacular skyline, the roof incorporates a 50,000 square foot wall of hurricane resistant glass stretching above the entire left field. So, even when the roof and the glass panels slide closed to cool the stadium, fans can still have the feel of an outdoor ballpark by looking out into the city beyond.

The Train: As the Astros forge into a new era of Houston baseball, we remember this city's great history and the integral role of railways in the development of Houston. With Minute Maid Park connected to Houston's Union Station building, the past has been connected with the future. To keep the historical spirit alive, Minute Maid Park features an 1860s-replicated train locomotive that heralds the opening of ballpark gates and other special events.

SPRING TRAINING
The Ballpark of the West Palm Beaches in West Palm Beach, Fla., is the Spring Training home of the Houston Astros. For ticket information, log on to www.astros.com/springtraining.

SQUEEZE PLAY
Bring your young Astros fans down to the Minute Maid Squeeze Play located by Section 132! The popular Running Man, virtual reality hitting and pitching games and special Umpire's Point of View area are back, as well as the ever-popular Splatting Cage and multi-story climbing structure. Additionally, everyone can have their picture taken grabbing a home run ball from the glove of new Astros mascot, Orbit! Squeeze Play is free of charge for youngsters ages 4-12 accompanied by a parent or guardian. To provide adequate play time and ensure safety, access to Squeeze Play will be limited beginning at the end of the 7th inning.

STANDING ROOM
A limited number of standing room tickets will be made available for sold-out games only, per the discretion of the ball club. Standing room is located behind the green lines along the main concourse. SRO is not available in front of the Insperity Club. Fans with SRO tickets may not occupy areas behind the seats on the Mezzanine, Club, or Terrace levels. These spaces are designated as walkways or are part of the handicap seating and may not be occupied or utilized as SRO areas.

STROLLERS
Strollers are allowed inside Minute Maid Park. However, strollers may not be stored in any seating area and may not be used to occupy handicap seating or SRO spaces. After entering the ballpark, fans should visit a Fan Accommodations window and ask an usher for assistance with storing a stroller in Fan Accommodations.

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TAILGATE PARTIES
Tailgate parties will not be allowed on any of the facility parking lots. The Houston Police Department will strictly enforce open container laws in Downtown Houston.

TICKET OFFICE
The main Minute Maid Park Box Office is located on Texas Avenue. During the season, its hours are 8:30am-5:30pm on weekdays, and 9:00am-2:00pm on Saturdays. It will also remain open through all home baseball games until 30 minutes after the final out. On Sunday game days, the box office opens at 9:00am. These game hours also apply to the Advance Ticket Sales Windows at Section 112. For the offseason, the box office hours are 8:30am-5:30pm, Monday through Friday.

TOURS
Get an insider's view of the home of the Houston Astros. See areas of Minute Maid Park normally inaccessible to the public, such as the press box, suites and the Diamond Club. School groups can enjoy tours specially geared for our younger fans. For more information on the year-round tour opportunities, call (713) 259-TOUR (8687) or, for more information, go to www.astros.com/tours.

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UBER
The renovated center field also features a brand-new Uber pickup and drop-off location just outside the center field gate on Crawford Street between Preston Street and Congress Avenue. The Uber pickup and drop-off point allows fans to have access to a safe, reliable ride to and from Minute Maid Park and gives fans easy access to all of the new center field attractions.

UNIFORMS
The Astros wear the following uniform combinations during home games on the following days:Monday-Thursday: Whites with blue unders, blue hatsFriday: Orange with blue unders, blue hatsSaturday: Whites with blue unders, blue hatsSunday: Navy blue with orange unders, blue and orange hats

URBAN YOUTH ACADEMY
The Astros Urban Youth Academy (2801 South Victory Drive, Houston TX 77088) is run by The Astros Foundation and provides free baseball and softball instruction, life-skills training and academic support to Houston youth with a focus on serving at-risk children and teens. Baseball and softball camps, clinics and other activities are provided at UYA. Instructors also offer mentoring, leadership development as well as assistance with the college application process. For more information, please visit Astros.com/UYA.

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VIDEO BOARD
Fans visiting the ballpark can enjoy crisp and clear action replays and video just as if they were watching a television. Minute Maid Park also features an LED ribbon board stretching more than 1,000 feet from foul pole to foul pole along the bottom edge of the Suite Level.

VISITING TEAM FANS
Visiting team fans are our guests. Harassment of the visiting team or their fans will not be tolerated and may result in ejection from Minute Maid Park.

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WEDDINGS A unique venue is every couple's dream for their special day, and Minute Maid Park is the perfect place to create a magical evening you and your guests will never forget. Whether you are planning an elegant reception or a rehearsal dinner; our event locations offer a variety of settings for your special occasion. The Union Station Lobby is one of Houston's premier reception locations with the historical architecture of the original train station for Houston built in 1911. Not only are the Corinthian-style columns and original marble a sophisticated setting that brides adore, but the novelty of being at Minute Maid Park provides a welcoming environment for guests to relax and enjoy being at the home of the Houston Astros. For every ballroom there is a bride and for every ballpark there is a groom! For more information, or to book your next wedding reception, call (713)259-8800 or send an e-mail to specialevents@astros.com.

WILL CALL
The Astros Will Call windows are in the Main Box Office on the Texas Avenue side of Minute Maid Park, located at the intersection of Texas Avenue and Avenida De Las Americas. Will Call orders may be picked up anytime the Box Office is open. During the Astros season, the Box Office is open from 8:30 a.m. until 5:30 p.m. Monday through Friday, and on Saturdays from 9:00 a.m. until 2:00 p.m. When the Astros are playing at home, the Box Office remains open until 30 minutes after the final out. The Box Office is closed on non-game day Sundays. Please present a valid, picture I.D., such as a state-issued driver's license, to pick up your tickets. In locating your order, it is helpful to have your order or confirmation number, as well as the identity and contact information for the person or company from whom you purchased your tickets. Generally, tickets must be picked up by the party who placed the order, unless that party designates another individual as an alternate pick up name. We hope that you enjoy your game!