Problems with BDP7700

Hi,

I just got the new BDP7700.
The first hours with this device have been really shocking. It crashed so many times that I wonder, if this has really been evaluated before throwing it to the market. The firmware update online was not possible. Anyhow, after downloading the new firmware to USB and executing the update this way, it is now much better. Though still not very good.

Besides some trouble which occurs from time to time especially when using NetTV or when streaming from a NAS System (WD MyBook Live), there are still some issues, which I would really like to have fixed.
1. When switching on the player and touching the open button afterwards, it needs definitely too much time until the disk is ejected. Sometimes it doesn't work at all and I have to use the remote control.
2. When press (or touch) eject directly, it works well. It is not so easy to find the button as it is invisible while the player is switched off but that's acceptable. But the problem is, that I cannot close the drawer anymore with the button. I have to use the remote again.
3. I cannot use the USB keyboard to enter the WiFi key. As my WiFi key is quite long, it with the remote is not very comfortable. Even though I wouldn't have to do it very often I haven't had the nerves yet to do it.
4. I many cases I haven't been able to fast forward and sometimes even to pause the playback. This happens in NetTV (I think, ARD Mediathek but I'm not sure) and with many video formats on my NAS system. Some of them are not supported at all but I don't have details. Is it planned to improve the supported formats and the issues with the online streams in coming firmware updates?

thanks for the fast reply. I did that and as I wrote, it helped a lot compared to the original situation. However, the mentioned issues are still there. They are not critical and acceptable due to the fact that this is a brand new model but I hope, they will be solved with future updates.

Problems....

Originally Posted by Toengel

Hi,

after updating to fw 3.17 you should make a factory reset as stated in the release notes...

Toengel@Alex

Hi.

After doing this the "freeze" problem is much better, but not compleatly solved. I still have to pull the cord at least one or two times when trying to play mediafiles over DLNA. It starts buffering , but gets cought in a infinite loop and does not come out of it again. The "yellow" ikon that bounces back and fourth in the bottom of the screen just wont stop,....... Are you working on a new software update that we can expect soon?

I bought a blu-ray seven days ago, and consider that the level of firmware (V3.34) embarrassing. I confirm everything written above. Blu-ray becomes unstable and very slow to respond to commands. Many times I had to turn off the hardware with power to bring him back to life. Compared to other equipment (eg Samsung bd-es6000) is the Stone Age.

Another problem: I do not understand why the exchange of software requires resetting the settings?!? This is the first device to have at home and I have to perform these steps. which causes all the settings should be made from the beginning.
It is not user-friendly features!

I write this with sadness :-(, but it is the only device that I bought recently and I really regret this purchase. Was not expecting that the device can be sold with software such poor quality!

It is sad that Philips offers customers a device so underdeveloped and the only advice is: "Please restore factory settings".

And even though a lot of people ("...The first hours with this device have been really shocking. It crashed so many times that I wonder, if this has really been evaluated before throwing it to the market...") wrote that the software is not suitable for use and is unstable, the only advice is: "Please restore factory settings".

Dear all,
I've bought this device BDP7700 last friday and I am happy untill today. I did not have any freezes and I played DVD's, used NETTV etc. for quite some hours now. I've put an SD card (8Gb) into the back, and did a software update. I've read some different reviews. Some of the positive, and a lot of them very negative. probably most people that write down their experiences are people that have problems with the device. But I didn't have any problems upto today. I will keep you informed if I encounter any problems.

no problems with BDP7700

Dear all,
I've bought this device BDP7700 last friday and I am happy untill today. I did not have any freezes and I played DVD's, used NETTV etc. for quite some hours now. I've put an SD card (8Gb) into the back, and did a software update. I've read some different reviews. Some of the positive, and a lot of them very negative. probably most people that write down their experiences are people that have problems with the device. But I didn't have any problems upto today. So it must be possible to use this device without problems. Did you (who have problems) insert an SD card? I will keep you informed if I encounter any problems.

I have forgotten my password

Don't worry, it happens. We'll send you a link to create a new password.

{* #forgotPasswordForm *}
{* forgotPassword_emailAddress *}

{* forgotPassword_sendButton *}

{* /forgotPasswordForm *}

Email sent

We have sent you an email with a link to change your password.

Log in with your Philips account

We see that this email address, {* data_emailAddress *}, is already connected to a Philips account. However, this email address has not been verified yet.
We have sent a verification email to this address. Please click the link in that email to log in to My Philips.

Please provide a valid email address.

To login with your account, Provide an email address

Create a new Philips account

We see that this email, , is already connected to a Philips account. You can create a new Philips account by providing another email address.

{* #socialRegistrationNoEmailForm *}

{* socialRegistrationNoEmail_emailAddress *}

{* socialRegistration_signInButton *}

{* /socialRegistrationNoEmailForm *}

Almost done

You are almost done, please provide or verify the following information.

Philips values and respects your privacy.Please read the privacy policy for more information.

{* /socialRegistrationForm *}

{* #resendVerificationForm *}

Verify your email address

We see that this email address, {* data_emailAddress *}, is already connected to a Philips account. However, this email address has not been verified yet.
We have sent a verification email to this address. Please click the link in that email to log in to My Philips.

{* resendVerification_emailAddress *}
{* submitButton *}

{* /resendVerificationForm *}

Email sent

An activation email has been sent to {* data_emailAddress *}.
Please click on the link in this email to activate your Philips account and to verify your email address.

New Posts

Hello,
I am still awaiting response from the technical team.
Thank you
Philips Moderation Team