The eReceptionist Blog

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Goodbye PBX Systems, Hello Online Call Management

Feb 16, 2017 - by
Rory Whelan

PBX system V virtual PBX systemsA traditional PBX systems (sometimes called a PABX system or private branch exchange system) is the big box of wires that required an engineer to set up the computer hardware which allowed companies in the past to operate a switchboard or set up call forwarding from desktop phones.

With the flexibility of a virtual PBX system like eReceptionist® you can open a virtual office in any UK town and divert calls from a local number to a landline or mobile phone. Open an virtual office in any UK town or city and you can have the benefits of a local office in any town, with all the features that a virtual receptionist can bring, all bringing customers to your business without the overhead.

Online call management systems offer a great deal of flexibility – you don’t need to be an engineer to set up and manage our system. We say if you can use email you can use eReceptionist®. A virtual PBX is also a powerful way for a business to control incoming calls. Handling large amounts of incoming calls can be a daunting task for any business with a PBX. However, with advanced call routing features available on online call management systems means that you can set up and redirect to as many extensions that you need to cope with an uplift in business brought about by seasonality or advertising campaigns. Indeed our online system enables a business gather strategic information such as location of calls in order to improve its marketing and advertising campaigns. This in turn can help a business deal with sales enquiries, customer issues, and also determine the effectiveness of its promotional campaigns since online management systems include a number of sophisticated features along with inbound call statistics.

Caller routes can be set to route calls from specific locations to the corresponding team dealing with calls from the location. This ensures that every call is handled by appropriate agents. In addition, it also avoids any delays in response time. Calls from mobiles or international calls can also be routed to the appropriate agent trained to meet the requirements of the caller. These call management features are available on non geographic numbers such as 0800 numbers, 0845 numbers, 0844 numbers, 0300 numbers, and 0330 numbers. There are also available with premium rate numbers and 0871 numbers. Small and large businesses worldwide continue to enjoy the benefits of online call management systems.

So if you’ve been thinking of getting a pbx system installed – or want the benefits of one for your business – don’t think of the big expensive box of wires, think of the virtual office solution. It’s flexibility makes your business more nimble and you can get a big business image at a small business price.