(As the only opening manager of a large department store, I am in a rush when I have two no shows and one late arrival. While I’m in the office trying to call some workers in, I notice a customer waiting in line at the returns counter. I hang up the phone and run over to where she’s standing.)

Me: “Sorry, ma’am, it’s been a hectic morning.”

Customer: “You’d better be. I’ve been waiting here for over half an hour!”

(I work as a security guard at a major retailer in the mall. One of my duties is to pre-lock our store at the end of the night. We leave the middle door unlocked for customers to exit while locking the side doors. While finishing my lock up, a customer runs up and tries to exit the store.)

Customer: “You’re not locking me in here! You’re not even closed yet!”

Me: “Sir, we only pre-lock. If you just—”

Customer: “No, you are a worthless, fake mall cop. Did you even graduate high school? Now, let me out!” *keeps pulling on the door*

Me: “Sir, you just need to—”

Customer: “I said, open the door! I want your manager!”

Me: “No problem, sir.” *calls store manager*

Manager:*comes up on the scene* “What seems to be the issue?”

Customer: “He won’t let me out of the building. I am a paying customer and I demand to be let out.”