Customer Service

In the event that any items are out of stock we will not charge for them and they will not be placed on back order.
We will endeavour to call you on the contact number you provide to let you know what is unavailable.

Shipping And Handling

All orders over £75 will be free delivery. Standard delivery charge will be £5.
Due to customs regulations we can no longer ship any liquid or powdered additives to the US or Canada.

Delivery Schedule

We pride ourselves on our delivery speed and will normally send your order within 24 hrs. For bulky items please allow 3-5 working days.

Tax Charges

All the prices quoted within this site include 20% VAT.

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Please note that newer versions of Internet Explorer display the Padlock symbol in the address bar at the top of your screen.

Reaching Us

If you need to reach us, please email us on info@plantcarp.co.uk, alternatively, you can call on 0115 9424941 / 9784158 or write to us at:
184 Alfreton Road
Nottingham
NG7 3PE

Privacy Policy

Plant Carp do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Returns Policy

If you are unhappy with any item we will gladly exchange unsuitable or unwanted products, as long as they have not been used and are returned to us in their original condition and packaging, the goods need to be returned within seven working days.
Under these circumstances the return postage will be met by the customer. If we have sent incorrect goods, we will deal with the problem as fast as possible and also refund any additional postal charges occurred by the customer.
Should an item develop a fault, we will do all we can to rectify the situation in mutually beneficial manner.