I am trying to fax from a computer to an Avaya phone - sometimes the call goes through as a fax and other times they are sent as voice messages. Is there something that can be done to ensure all are received as faxes??

This sounds like there's some kind of fax tone detection equipment on the receiver's end that's not hearing the tones. This could be part of the line share, messaging card issue, or the connection you have to the called party.

If this is somene you fax frequently and they don't have a dedicated number, have them get one, or scan and email the material. I have an electronic fax number (www.maxemail.com) that costs me about $24 a year. I can send or receive faxes from my computer and email account, or I can actually use the SCAN feature of my fax machine and email the TIF or PDF file it creates.

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On my 4424D+, I can turn off voice mail.
I use this feature when I'm gone for an extended period of time so I don't come back to 100 VMs.

Dial into your voice mail.
Choose the prompt for Call Answer Mode. (Option 8 on my phone.)
Then choose the prompt for Record Mode. (Option 1 for me.) This allows callers to record voice mails on your line.

In the 90s, cell phone companies and pager companies use to provide a seperate phone number answered by a computer that you could dial with your computer modem which would page/text a specific device you specified.