Enterprises of all sizes are now focused on harnessing the inherent power of the virtualized cloud and SD-WAN to enhance service outcomes. In response service providers must continue to innovate to meet their enterprise customer expectations. This innovation must take place on several levels, including enhancing manage services delivery, leveraging virtualization on customer premises and extending partner ecosystems.

To understand the interplay of these factors in Q1 2020, Heavy Reading, in collaboration with Enea, conducted a global enterprise survey designed to provide additional insight into enterprise managed service partner expectations, selection criteria and adoption drivers.

This webinar will provide a readout of several key research findings that provide valuable insight for service providers concentrating on refining their managed service success strategies.

Topics to be addressed include:

Commitment and timeline for adopting SD-WAN and uCPE based managed services

Overall managed service satisfaction levels

The attributes enterprises consider when selecting these services

Likelihood enterprise will switch managed service providers or vendors

Strategies to implement practical, cost-effective managed services

Jim Hodges, Chief Analyst – Cloud and Security, Heavy ReadingJim leads Heavy Reading’s research on the impact of NFV on the control plane and application layers at the core and edge. This includes the evolution path of SIP applications, unified communications (UC), IP Multimedia Subsystem (IMS), session border controllers (SBCs), Diameter signaling controllers (DSCs), policy controllers and WebRTC. Jim is also focused on the network and subscriber impact of Big Data and Analytics. He authors Heavy Reading's NFV and SDN Market Trackers. Other areas of research coverage include Subscriber Data Management (SDM) and fixed-line TDM replacement. Jim joined Heavy Reading from Nortel Networks, where he tracked the VoIP and application server market landscape and was a key contributor to the development of Wireless Intelligent Network (WIN) standards. Additional technical experience was gained with Bell Canada, where he performed IN and SS7 network planning, numbering administration, technical model forecast creation and definition of regulatory-based interconnection models. Jim is based in Ottawa, Canada.

Tomas Hedqvist, Director, Product Marketing - EneaTomas Hedqvist is Director of Product Marketing at Enea, and part of the product management team. He has extensive experience in international marketing and product management for high-tech companies and operators.

Karl Mörner, VP Product Management - EneaKarl Mörner is VP of Product Management at Enea, and responsible for Enea’s NFV products. Karl plays an active role in the continuous development of Enea’s core technologies and is instrumental in guiding the company through to the next generation of network solutions.

As a regular speaker at conferences and seminars, Karl often speaks about uCPE and the second generation SD-WAN.

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