Customers expect their logistics services provider to ensure that their goods and shipments reach their destinations reliably within the agreed period of time. Our comprehensive opportunity and risk management system enables us to respond to disruptions and unforeseeable events quickly and effectively. We also use this comprehensive management approach for early detection of business opportunities, thus strengthening our competitive position.

Opportunity and risk management process

PwC

Strategic issue management

PwC

We gain valuable insights through a strategic issues management process that involves intelligent, real-time monitoring to track relevant topics in more than 20,000 online media and social media sources. The insights gained flow into our business and communications strategies and are also used in planning and managing our corporate responsibility activities.

Solutions for mitigating health risks

PwC

Our Insurance & Risk Management (IRM) organization develops and deploys high-quality insurance programs and advises on contract risks, claims management and operational risks. These offerings include tailored health insurance packages for countries where social healthcare coverage is either insufficient or does not exist. We systematically analyze the main drivers of insurance claims and use this data to develop customized, local health and well-being programs. To identify areas of focus, our global health benefits program works closely with local insurance providers or makes use of the country health risk profiles published by the World Health Organization (WHO).

Accounting for financial opportunities and risks

PwC

The anticipated impacts of potential incidents, developments and trends are considered in our business planning. Opportunities and risks are defined as potential deviations from projected earnings. Our Group-wide opportunity and risk management system helps us achieve these goals. The first step of the process also records and measures CR-related opportunities and risks from areas such as litigation and personnel.

Each quarter, managers estimate the impact of future scenarios, evaluate the opportunities and risks for their divisions and departments, and present both planned measures and those already implemented. Queries are made and approvals are given on a hierarchical basis to ensure that different managerial levels are involved in the process. Opportunities and risks can also be reported at any time on an ad hoc basis.

The early identification and assessment of opportunities and risks follow uniform Group-wide reporting standards. We continuously improve the IT application used for this purpose. The opportunity and risk report for the reporting year is part of the Group's 2016 Annual Report.