I'm blown away just reading this.. I had issues with customer support a month ago and it appears no forward progress has been made. Very disappointing, I don't plan on sending anything to HTC or buying another HTC product after reading your story. Seems converting to Oculus is the way to go.
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I'm surprised they didn't say something like "warranty voided, oxide marks found".. That's happened to people in the past where if you send in your HMD and they find signs of sweat they simply void the warranty and make you pay big $$$ to have it repair or pay to get it back unrepaired.. *sigh* Glad to hear it sounds like your issue is being resolved though, do update me on this. I'm curious to see the end result.
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As I've stated previously in many forum posts, I wish HTC would focus more on improving the problems with their current products instead of using their time and resources trying to shovel out new products. Base stations dying with firmware updates, trackpad button quits working, sweat killing HMDs, 3-1 cables having short life spans... We paid top $ for this product so I wish this money would be put into fixing these sorts of issues.
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I've heard the only resolution is to get it RMA'd, a problem with updating the firmware or something I'm afraid. I'm avoiding updating mine at all for the sake of keeping them alive. PM @Synthesis and he should be able to help you out.
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That would be such a smart and evil plan lmao. Jokes aside, if you contact somebody here you just might be able to get an order in, the customer support on this site is better here than on Vive.com
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Hi @SuperNikoPower, Me and a couple friends got together for my unboxing/setup of it and had our first VR experience in a game I saw a few videos on and thought I'd try out called 'Gorn'... Needless to say we learned the importance of chaperone! ..and the importance of moving my laptop as far away from the Vive as possible as I'd say one of my friends went about 3" from a $1500+ catastrophe.. After this we went to a much less intense and chaotic environment with 'Beat Saber' I haven't tried Arizone Sunrise yet due to the price, how is it? It's been on my mind for quite some time but I haven't pulled the trigger JUST yet.
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Hi, @jagibson Thank you for taking the time to write out that response. There was no point in time where there was an obvious attempt to silence me. I should have been more specific in saying it's just how it felt at the time since the problem persisted for 2 weeks and was resolved the moment I went more public with the matter. I am not dissatisfied with the support I recieved here, I'm actually very pleased. My dissatisfaction only comes from the official vive website support team. I apologize if you took offense to that as I did not mean for it to seem like a direct attack to you or any of the members on the support team. T he only reason I'm continuing to make posts about this even after my own issue was resolved is because I want to see improvement in HTC's customer support, not only for my own benefit but for everybody else who has paid top dollar and put their faith in HTC. The reason I asked about the sweat portion of the warranty is because I've been made aware recently that the original warranty protected the HMD from this kind of damage, but has been changed. Does sweating while playing VR not account for "Normal Use Conditions"? I guess from a consumer point of view seeing this protection removed completely was disappointing, as I can't think of any reason HTC would other than to save a few bucks. As for the touchpad issue, My biggest concern is with sending anything to HTC for repair only to be billed regardless if I request the item to be repaired or not. I was under the assumption that warranty meant the company would take responsibility for any technical issues during the warranty period. I've also heard enough stories about devices being lost/taking weeks and even months to get back/getting back unrepaired/ect. This has made me skeptical about sending anything for repair, as anyone else would likely be. The main point I was trying to get across there however was me asking if HTC is aware that they are defective the moment they are made in a sense that the glue used to hold the rubber disk in place is not strong enough. Thanks again for taking the time to respond. I know this is a post about negative issues, but I'd like to keep it as positive as possible.
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I apologize if it sounded like I was getting off subject, I was more referring to the string of people in the community recently who have been having these types of problems. I'll send you a PM.
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