Hotels have overall ratings in the top 20% for their Diamond Rating level, plus no member complaints in the past 12 months and A Rated cleanliness and condition.

AAA Inspector Notes

Located directly across from the VA hospital and MUSC Medical Center, the property offers contemporary décor and some large suites with spacious sitting areas and great views of the city. It also is convenient to downtown and area historic plantations.
Smoke free premises. 129 units. 7 stories, interior corridors.

Cons: Parking & Location. Wish it had been closer to the downtown, didn't realize from the ad that it was closer to the hostipal.

5.0

Anonymous

Fair

08-11-2017

Pros: covenient to downtown, shuttle to downtown

Cons: room not ready at check in, room was not cleaned during our stay, had to ask for towels, washcloths, hot breakfast was unappealing other breakfast items the usual. Staff complaints about other staff in front of guest. For $---- a night I expected better

7.0

Anonymous

Good

08-11-2017

As a single traveler that doesn't care about a the 'view' from the room, the hotel was fine. As the hotel is located close to MUSC there isn't a lot within walking distance. If your intent is to find a place to sleep, shower,change and head out it's fine.

Pros: Clean modern room with HDTV(plenty of channels) & fridge

Cons:

6.0

Anonymous

Pleasant

08-11-2017

Pros: The staff were exceptionally friendly and helpful. The bed was very comfortable, room was plenty it enough. All very clean.

Cons: Strange smell in the room. Irregular replacement of toiletries. Hotel is not really within easy walking distance of the historic center, 1/2 hr walk, but the free Dash buses/trolleys were helpful. Overall fine but not a great value for the money.

9.0

Anonymous

Wonderful

08-11-2017

Pros: Location to our venue;but is in a pocket of one way turns that made difficult travel. Parking was great; which is very unusual in our city.

Cons:

9.0

Anonymous

Wonderful

08-11-2017

Pros: Location was very good - beds were comfy & shower was hot & forceful:) The coffee was good & free breakfast was adequate.

Cons: Yes, pool was under construction which I didn't realize until after I had reserved the room. The free trolley ride was also a bus ride that was not very comfortable and didn't smell very good.

Cons: Exteriors are undergoing cosmetic fixes. Major upgrades should be done to all favaesbbbd

6.0

Anonymous

Pleasant

08-11-2017

Pros: Staff

Cons:

4.0

Anonymous

Disappointing

08-11-2017

Pros: Nothing

Cons: Old, smelled, room was dirty.

1.0

Anonymous

Very Poor

08-11-2017

Pros:

Cons: The hotel does not have enough onsite parking so when I got to the hotel late that night I had nowhere to park on property and had to park at overflow parking (adjacent lot). There was no security or valet- not a safe situation for a single female.

2.0

Anonymous

Poor

08-11-2017

Pros: Close proximity to downtown

Cons: Facilities looked run down

8.0

Anonymous

Very Good

08-11-2017

Pros: Breakfast, and location

Cons: no

3.0

Anonymous

Poor

08-11-2017

Pros: The continental breakfast and the ice cold water in the lobby.

Cons: It was very dirty and outdated. The pictures are no where near what the actual rooms look like. The location is not ideal and many homeless people wander in and out.

9.0

Anonymous

Wonderful

08-11-2017

Pros: good location, close enough to major attractions around charleston

Cons: not ample parking around hotel area

10.0

Anonymous

Exceptional

08-11-2017

Pros: convenient to downtown locations.

Cons:

8.0

Anonymous

Very Good

08-11-2017

Pros: Great staff

Cons: A little bad smell. But it's being updated hopefully it would get better

5.0

Anonymous

Fair

08-11-2017

Pros: The staff was friendly. Free parking. Relatively good location

Cons: didn't seem very clean

5.8

Verified AAA Guest

Okay

09-07-2016

Ok

Pros: Price

Cons: No restaurants near

5.4

Verified AAA Guest

Fair

10-23-2016

The hotel was under remodel which was not disclosed when booking. Cleanliness was definately not a priority. We were only staying here one night so dealt with it but let's just say I didn't feel comfortable sitting on the furniture.

Pros: The front desk lady at check in was super friendly!

Cons:

7.9

Anonymous

Good

04-23-2017

Good

Pros:

Cons: Identificatrion of lobby and checkin

9.6

Anonymous

Exceptional

04-23-2017

Great place to stay in...

Pros: Very comfortable-great value-staff was extremely personable and helpful.

Cons: Our only complaint was lack of coffee at 10 a.m.-minor inconvenience.

9.6

Anonymous

Exceptional

04-23-2017

Overall, the stay was very...

Pros: The eggs did not look real, but I heard they came from eggs being "poured". The food was plentiful, and your continental breakfast had lots of choices. No problem finding something good with the variety. The beds were comfortable. Thank you.

Cons: Parking left much to be desired. Hard to find a place.

6.7

Anonymous

Pleasant

04-23-2017

Find a place closer

Pros: The transportation to Historic Charleston was free and convenient.

Cons: The parking is terrible and the free breakfast was just as bad. Pay the extra money if you want a decent breakfast.

8.8

Anonymous

Excellent

04-23-2017

Great night's sleep!

Pros: The pillows are amazing! We brought our own, as always,but didn't use them

Cons:

7.5

Anonymous

Good

04-23-2017

Good

Pros:

Cons: Limited parking.

5.0

Anonymous

Fair

04-22-2017

Overpriced

Pros: ????

Cons: Pool was not open.

6.3

Anonymous

Pleasant

04-18-2017

Fine, but not exceptional

Pros:

Cons: Location was a little remote.

4.2

Anonymous

Disappointing

04-17-2017

Disappointing

Pros: It was so noisy at night I didn't sleep. 2 nights - no sleep.

Cons:

7.1

Anonymous

Good

04-17-2017

Good

Pros:

Cons: The hotel parking was very limited and I was forced to park in a banks parking lot adjacent to the hotel. Luckily it was allowed on Sundays, but all other days the time is limited and you can be towed.

8.8

Anonymous

Excellent

04-16-2017

Loved our visit to Charleston!

Pros: We brought our bikes and was close enough to get into the heart of downtown in minutes. Saw so much more getting around on bikes. Hotel was reasonably priced for the area.

Cons: Bar/restaurant would have been nice as the aren't any within walking distance.

9.2

Anonymous

Wonderful

04-16-2017

It was fine for our...

Pros: Breakfast was free and ok. Staff was great.

Cons: They need better parking.

6.3

Anonymous

Pleasant

04-16-2017

So so

Pros: Pillows

Cons: Parking and pool. Staff moved car then left it running with keys in vehicle.

7.9

Anonymous

Good

04-16-2017

Very enjoyable.

Pros:

Cons: Faucet in the blocked by the mirror.

2.5

Anonymous

Poor

04-14-2017

No. Just no.

Pros: The only thing that was positive about our whole stay was Rashika Cokley! The housekeeping manager went above and beyond to try to make it up to us when our air conditioner didn't work the first night of our honeymoon. Maintenance staff took apart the air conditioner on the first night and showed my husband how to hold the thermostat in his hand to warm it up on the inside of the air conditioner unit to make it work.he said he didnt have a lot of time to fix the ac unit because he was about to get off work. The way he showed my husband how to make the unit work only worked for about 15 minutes at a time. They said we would be moved to a new room first thing in the morning, we waited we waited we waited, finally by 12 p.m. after I had called four or five times they told us we were going to be moved to a new room. When we went down the hall 4 rooms away from our first room, housekeeping was very apologetic saying they had never been notified that a new room was needed for any of the guests until literally 5 minutes before we were moving.
The first room was musty, hot, and there were large white stains on the couch. The elevator was very hot and parking was a nightmare! Breakfast was ok but the coffee tasted like dirty water. The computers in the lobby didnt work and the wifi was very spotty and had low signal all over the hotel. They also dont advertise very well that their pool is only open seasonally.
The hotel did refund us one night of our stay for the ac unit not working. But other than Rashika,nothing about our stay was positive. We tried to stay out of the hotel as much as we could. Rashika bought us a bottle of wine and roses as an apology for our first night and coming back to the room and finding that made it all a little bit better.

Cons: The only thing that was positive about our whole stay was Rashika Cokley! The housekeeping manager went above and beyond to try to make it up to us when our air conditioner didn't work the first night of our honeymoon. Maintenance staff took apart the air conditioner on the first night and showed my husband how to hold the thermostat in his hand to warm it up on the inside of the air conditioner unit to make it work.he said he didnt have a lot of time to fix the ac unit because he was about to get off work. The way he showed my husband how to make the unit work only worked for about 15 minutes at a time. They said we would be moved to a new room first thing in the morning, we waited we waited we waited, finally by 12 p.m. after I had called four or five times they told us we were going to be moved to a new room. When we went down the hall 4 rooms away from our first room, housekeeping was very apologetic saying they had never been notified that a new room was needed for any of the guests until literally 5 minutes before we were moving.
The first room was musty, hot, and there were large white stains on the couch. The elevator was very hot and parking was a nightmare! Breakfast was ok but the coffee tasted like dirty water. The computers in the lobby didnt work and the wifi was very spotty and had low signal all over the hotel. They also dont advertise very well that their pool is only open seasonally.
The hotel did refund us one night of our stay for the ac unit not working. But other than Rashika,nothing about our stay was positive. We tried to stay out of the hotel as much as we could. Rashika bought us a bottle of wine and roses as an apology for our first night and coming back to the room and finding that made it all a little bit better.

3.3

Anonymous

Poor

04-14-2017

LIES LIES LIES

Pros:

Cons: The pictures did not tell the truth at all- the hotel is under construction- but we didn't realize that they would be ripping off wall paneling right outside our room and leaving dust, paint and other debris all over the place. It felt very unsafe and misleading. DON'T book here

5.0

Anonymous

Fair

04-11-2017

Passable

Pros: Variety of cable channels

Cons: Parking was terrible. The facility is run down.

9.6

Anonymous

Exceptional

04-10-2017

A Great Night!

Pros: We enjoyed our one night in Charleston, and the accomadations made it that much better! The beds were comfortable, the breakfast went WAY beyond what we expected, and the staff was super helpful and friendly. This is a great central location for a week-end stay.

Cons: My only complaint is that housekeeping came at 9:30 (before checkout), and did not wait for an answer after knocking just once.

3.8

Anonymous

Poor

04-10-2017

Didn't like it

Pros: nothing

Cons: Our bed was to small I had booked a queen but got a full it was to small for us both to sleep in and they don't have enough parking so I had to park at the bank

3.3

Anonymous

Poor

04-10-2017

Un- friendliest staff with a...

Pros: There is A refrigerator and microwave in the room and the pillows were nice .

Cons: No one bothered to mention this hotel was under construction that the fumes from the renovations are horrible that the sounds were all through the night as the construction work is 24 seven.
We could not rest we could not sleep and we could barely breathe from the smell of the fumes from the chemicals they were using.
The staff was very unfriendly Although they smiled and grinned and wasnt helpful whatsoever. The parking was a night mare as well.

7.5

Anonymous

Good

04-09-2017

Good

Pros: the breakfast was a plus and very good. beds were very comfy, except the roach in the bed

Cons:

4.0

Anonymous

Disappointing

04-06-2017

Not comfortable or relaxing.

Pros: Price was what we could afford.
So I guess you get what you pay for. Next time we will spend more on our room and go else where.

Cons: One mattress was new and the other was very old. parking was a big mess. breakfast was okay. Both days an elevator was broke. Big delay and we were on the 6th floor.

5.4

Anonymous

Fair

04-05-2017

Not a great location.

Pros:

Cons: The hotel advertises that they are in the historic district but it is surrounded by hospitals and clinics. The only restaurant close by is a Burger King. Because there was a race the hotel was sold out &amp; if we left the parking lot we would lose our parking space so we ordered in pizza. They are in the process of remodeling the hotel. Our air conditioning did not work - they fixed it but it only lasted less than an hour so they had to put in a complete new unit.

8.3

Anonymous

Very Good

04-05-2017

Very good

Pros:

Cons: There are not enough parking spaces for a hotel of their size. Very limited number of spaces.

7.1

Anonymous

Good

04-05-2017

Good

Pros:

Cons: The construction

8.3

Anonymous

Very Good

04-05-2017

It was good.

Pros: Access to computer/email.

Cons: Breakfast was ok &amp; could have been better on the mornings eggs were not real ones.