I only stayed there for one night and by that time I've already been in hanoi for over a week, so I knew my way around the city. However for someone who just arrived, this hotel would be a great place to stay. Specially cos the staff is extremely helpful and they quite informative. I really felt like they were genuinely helpful and not as all dodgy. I recommend this hotel as a good place to stay and worth the price

The hotel is very hard to find, just 1 door width off the street and a small sign. Rooms are not secure, the window did not lock and the security chain on the door was broken. Room smelled of smoke and hadn't been cleaned properly. They did keep our bag safe for a few days when we went to Sapa. Staff were very friendly.

We were greeted by staff who waited on the busy street for our arrival. Rooms have everything you would need for a quick overnighter or as a base for city touring. Breakfast was good. Staff went out of their way to make us feel welcome and orient to the area and city. Highly recommended for a short stay. No view at all- but at the price great value!

This was a great hotel! The value was very good and the staff were extremely friendly and helpful. I was not feeling well during the first couple days of our stay and the staff did everything they could to make sure that I was comfortable and accommodated. This is one of the VERY FEW hotels that we will recommend from our 3 months in SE Asia, and we would definitely stay here again.

Generally OK for the money. Staff was attentive, warm and genuinely welcoming. Location within easy reach of most local attractions was an advantage. On the downside: room service could do with some major improvement. Also, some fittings and facilities in room were either non-functional or poorly maintained (e.g. bathroom drain outlet clogged, causing flooding with each showering). Defects were highlighted on checkout. Given the large number of hotels in same price range in the same area, hotel will need to up their service level to win returning customers.

We booked an executive room, but we were given a standard. When we pointed it out, we were given the family room which was very spacious. There was no fitness center, despite the description saying so, and the shared computers did not work well. Overall, a comfortable stay.

had a short stay at this hotel, due to its cheap price. located right at the centre of old quarter. decent city hotel. nothing to shout about. can shop and dine around old quarter. especially in the evening. plenty of tourist. must try "beer temple". good selection of international beer, decent price too.

My flight into Hanoi was delayed by 2 hours I emailed the manager a few hours before I left but No Pick up when I arrived. the Tourism office were brilliant and phoned the hotel and a car arrived 1/2 hour later.
I had been warned by a friend that there are a lot of copycat hotels and avoid the Cozy 1. The narrow lobby was too cozy for my liking and the signs said Hotel Cozy,so thought I'd been scammed. After looking at the room I could see it was Ok but I did not have a deluxe room with window view I expected. I was given a big family room. I was happy with that.

We found the Cozy Hotel staff very friendly and helpful, they responded to our emails very fast. They arranged a pick up for us on request.We stayed in the suite for one night ( upgraded) and it was huge.