The UR module works well for a support/customer chat if the customer already has an account, but it does not work with anonymous users as soon as you add a UR role to drupal chat module, drupal chat will not show up for anonymous users. Not quite sure if this is a duplicate of https://drupal.org/node/966922 or if that issue is unrelated? We have installed the sessionAPI, and it works without UR module.

As a use case, we are looking to let both authenticated users, and anonymous users chat with a "support" user as the only user(s) in their friend list. We do not want authenticated/anonymous uses to be able to see each other at all, which is our main issue with integrating drupal chat.

If you have some way to work around this anonymous user issue, we would much appreciate any resolution to this issue you might know of? In the mean time, we will only allow chat for authenticated users in this fashion.