Email us at help@badgr.io with the information below – or just ask a question, we're happy to help!

What to expect

When you email us, a support ticket is automatically created and an email with a ticket number should be sent to you. To monitor your support request, you can either click this ticket number to create a login, or simply continue to correspond with us via email.

Badgr / Canvas integration

Badgr integrates with a variety of Canvas LTI integration configurations, so getting some details up front makes issues much easier to fix. Including the following information about the problem in a bug report will cut down on many back-and-forth communication loops that could slow down identifying and fixing bugs:

The URL of the Canvas installation (e.g., "canvas.myschool.edu", "myschool.instructure.com", etc.)

The name of the Canvas course the user is encountering the error with (including the URL to the course, if possible, even if we don't have access to it)

The role of the user in the course (instructor, student)

The email address of the Canvas user account

The approximate date/time the issue occurred

Description of the issue

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