Managing park call groups

Information for administrators

If the park call service is assigned to your site, you can set up park call groups so that calls can be parked against a group of users rather than an individual. The general park call settings apply to park call groups except you can choose a different hunt group as the alternative return call user for each park call group.

A user can only park a call with the park call group that they belong to.

Additional settings for park call groups

When a call is parked with a park call group, the system provides information to the user who has parked the call about the extension on which the call is parked. You can choose:

How long the system displays the extension on the user's phone

Whether the user should hear an announcement of the parked extension.

These settings apply to all park call groups set up for your site.

Returning a call to a hunt group

For each park call group, you can choose a hunt group to receive unanswered calls parked on the group. The call can be returned to the hunt group instead of the original user or only if the original user doesn't answer the returned call.

Assigning users to a park call group

You must choose the users on your site to assign to the park call group. The order of the assigned users is the order the system uses when it searches for an available extension to park a call against. So, for example, you can place the busiest or most senior users at the end of the list so they won't have as many calls to deal with.