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“… until now, airlines have not had the technology in place to converse with customer service representatives across multiple mediums—Facebook, Twitter, text, email, and telephone—without having to completely repeat and recap all of the details of their previous conversations.

Enter JetBlue and its new partnership with Gladly.

Earlier this week, the New York-based airline announced it would be joining forces with Gladly to roll out a modern customer service platform enabling travelers to have one continuous conversation with JetBlue’s customer support team across multiple communication channels.

In essence, Gladly’s technology gives customer support representatives a single view of all conversations that have occurred with a customer.”