The process would query the CO to get the associated Catalog Request and then update the Request status to Fulfilled. You could trigger the run of the process by creating a (Execute ITPAM) macro in Service Desk and an Event which you add to the Close Activity Notification.

i have this scenario, first the requester an approval for a service i choose built in one sometimes policy approval for multiple.

then it goes from pending fullfilment to filled from inventory which opens a Change Order in SDM using built in pam process also.

Next when this Change Order opens with status RFC, the change category has a classic workflow with multi approval task to do once completed, we close the Change Order but the SC-request is not getting completed as status.

can i choose the above to be able to see SC-request completed once the CO is closed.

There should be a process in your Process Automation library (folder CA SDM) named HWSW_FulfillFromInventory. Use this process as a basis for creating a new process to set the Catalog Request to status 'Fulfilled' (which automatically cascades to 'Completed'). After you have created the process and created an SRF to launch the process, do the following:

Add a new macro

Symbol = Fulfill Catalog Request

Macro Type = Execute CA IT PAM Action

Object Type = Change Order

CA IT PAM Definition = name of the process you created

Add a new Event

Name = Fulfill Catalog Request

Object Type = Change Order

Delay Time = 00:00:01

Action on True = Fulfill Catalog Request

Modify the Activity Notification Close

Object Type = Change Orders

On tab 3 (Events) add the event you defined in step 2

Note: Add the tag macro to the SRF you created.

Note: You can also create a Site-defined Condition macro that tests the zusmrequestid and zusmrequestitemid for being Not Empty and use this macro to condition the event so it only fires for those Change Orders created from the Catalog.

Attachments

I did not say that the CA SDM/HWSW_Fullfiled process will do what you need, only that you could use it as an a reference to develop your own process. It does not matter whether you are using classic workflow on your Change Category. I feel like you are a long way from being able to develop this yourself.