Amrita Bhattacharrya

Customer satisfaction metrics have always made for interesting debates and if there’s one lesson learned from those conversations, it is that there isn’t one right answer/solution available on this end. What determines the best fit of a metric you are benchmarking your practices and service around? Moreover, with troves of feedback and customer data to sift through, how does an organization drive value out of this asset with agility? Talking on these challenging questions, Amrita takes you through her experiences at Suncorp in driving an efficient insights development to service/product experience delivery program by: