FAQ's

Returns

How do I request a return?

Please fill out the return form here to proceed to request your RMA and print your pre-paid return label. Have an account? Log into your account here.

How long do I have to return?

We will gladly accept returns on all items (except items marked "Final Sale”) within 14 days from time of delivery.

Are returns free?

We offer free returns and exchanges and hope you have better luck next time!

How do I request an exchange?

We now offer exchanges by request! Send us an email to [email protected] and we will take care of it!

How long do I have to dropp off my return at UPS?

You have 7 days from the time you request your return to drop off with UPS

When will I receive a refund?

Please keep a record of your return UPS tracking number. You will receive a refund within 7 days from the time we receive your return.

Orders

What forms of payment can I use?

We currently accept all major credit and debit cards, International credit cards, Paypal, Amazon Pay, and Apple Pay.

Can I split my transaction between different payment methods?

Unfortunately, we are only able to accept one payment method per transaction.

I have store credit. How do I use it?

To redeem a store credit, please log into your online account and select store credit as a form of payment in the 4th step of the payment process - just as you would a saved credit card.

Will tax be applied?

Tax will be calculated based on the total value of merchandise, and will be applied as governed by state sales tax regulations based on the ship to state, and will be displayed on your Order Summary in the 4th step of the payment process.

I have a promotional code. How do I apply a discount?

Enter your promotional code you have finished entering items to your bag. Hover over the shopping bag and you will see a link to "view cart". Once in your shopping cart, please expand the section in the upper right corner labeled "Discount Codes" and apply your code.

Shipping

How do I cancel or modify my order?

Our warehouse works quickly so we can get your orders out to you as soon as possible! If you need to make a change to your order contact us ASAP by phone or email before 2 pm EST.

How do I ensure I receive my order in time?

Please select expedited shipping in the 4th step of the checkout process for time sensitive orders. Orders places after 2 pm will ship the following day.

Do you offer international shipping?

We do ship internationally! To get a quote, please enter the item into your shopping basket and enter your postal code and region into the quote finder to see a complete quote on shipping fees to your address.

Do you ship to a P.O box or freight forwarder?

Unfortunately we are unable to ship to either a P.O address or freight forwarder.

How do I track my order?

You will receive a shipping confirmation email containing your UPS tracking number. This information will also be available in your LR.com account.

When will my order ship?

Your order will ship from our warehouse the same day (if placed before 2 pm on business days) or the next business day after completion. Please note, we do not ship on weekends or holidays. All items are not guaranteed in stock. If we are unable to process your order, we will notify you within 2 business days of a cancellation and provide a refund.

FIT

I would love to try things on. Do you have a store?

Unfortunately not at this time, however many department stores carry our product. See a complete list of authorized retailers here

I have never shopped Loeffler Randall before. What size should I take?

Our Customer Service team personally tries on every shoe each season and offers recommended sizing instructions for every product at the bottom of each product page.

Do you offer wide width?

We offer one standard width (B/Medium) for all shoe styles. However, we would be happy to answer any questions you may have regarding fit.

OTHER

How do I care for my new LR item?

Keep your LR products in the best condition with a little TLC. See our material care information here.

My size is wait listed. Do you have any more in stock?

The sizes listed are displayed with a real-time accuracy of the complete stock for Loefflerrandall.com. It is rare that we restock an item once sold out, but if you sign up for our wait list, you will be notified if an item is returned!

I can’t add my item to my bag but it is in stock. Is it available for purchase?

Please minimize or maximize your browser to include the ‘add to bag’ button which may have been cut off by the size of your screen.

Why is an item marked "Final Sale"?

All items 50% off retail or more and are not eligible for return under any circumstances. If you have questions regarding sizing, please email Customer Service and we will happy answer any sizing questions.

I forgot my password to my account. What do I do?

You may be able to request a password change below the area of login which will direct you to our password portal. If you are experiencing troubles resetting, please open a Customer Service ticket here.

Why do I need an LR.com account?

You can always check out as a guest, however, there are benefits to becoming an LR insider. You will receive reward points every time you shop, share, or celebrate a birthday.
See more information here.