TeamViewer thinks I’m using the software commercially!

Teamviewer Support????

I'm a free user for personal use. I use it to connect to my kids computers when problems arrise or other family members. But I'm gettin greally frustrated by the annoying, Commercial use suspected. This happens every time I connect to more than 1 computer at a time & its really annoying. But what's more annoying, The Support@teamviewer.com email is no longer used & they direct you to the site & click contact us & submit a ticket. But when I enter my email, nothing happens. It just a continious loop. I can't for the life of me find a way to actually contact teamviewer, which if you ask me. Is appauling considering they provide the software free for personal use.

Unless I'm missing something, it looks to me that teamviewer couldn't care less about free users, because I cant find a way to open a support ticket & thats the only way I can fix the stupid commercial use suspected rubbish. I'm on the cusp of just removing it completely & use something else that isn't as petty!

Commercial use.

Hello I contact you because I recently received a message from Teamviewer that I was suspected of using Teamviewer for commercial use. But I use it only to help my family and especially my grandfather. Thank you for helping me as soon as possible !!

commercial use detected but only use for friends and family

hi ive been using teamviewer to help friends and family who are not very tech minded and i do at some points use for about a hour at a time to explain to them how things work etc but im now getting high use detected for commerical use my id is xxx-xxx-xxx can sme please sort this for me please

Private use - Student

Hi!

I wounder if my usage is classified as "private use". I am a university student. I have a private computer at home, that I sometimes connect to from school, using my private iPad. I use this setup now and then if I need to use some software on my PC in my studies.

In my opinion this is not commercially use. As a student in sweden a do recive "study grants and allowance ". This is however not defined as a salary. Is it okay for me to use the "free" TeamViewer?

I have searched on the forum for an answer to this question but couldnt find what I was looking for.

Re: Private use - Student

Hi Mattias,

I'm not an employee of TeamViewer, but my understanding of their terms is that yes, this would constitute "free" use. Commercial licences are required if you are using TeamViewer in a business environment, such as my office, where I use TeamViewer to remote-access my colleagues' workstations, and support them in their day-to-day work as and when needed.

Re: Private Use Form completed - no reply but almost out of trial days

Please also help me..

I submitted the ticket 10 days ago on 09/16/2017, received an email "[#3456264] Request from Personal Use Verification form", and strangely received 3 other tickets #3456306 & #3456355 #3456384 one hour after each other.

Re: Keep old Teamviewer ID after an PC reinstall

I formatted my pc (changing windows version), but my hardware still the same (mac address, wifi and ethernet interfaces) and when I made a fresh installation of Teamviewer the ID had been changed - starting a demo license.After this I found an option to "reattach" the machine, but I had deleted the machine already...

Now I can't use this machine because demo version trial period has expired. How can I fix this?

Same machine, another ID (and a demo license)

I formatted my pc (changing windows version), but my hardware still the same (mac address, wifi and ethernet interfaces) and when I made a fresh installation of Teamviewer the ID had been changed - starting a demo license.After this I found an option to "reattach" the machine, but I had deleted the machine already...

(I was using 5-machine free license).

Now I can't use this machine because demo version trial period has expired. How can I fix this?

How to change from business to private

Please help, I incorrectly selected the business version when downloading team viewer. I have tried uninstalling and re-installing team viewer to private but it "remembers me" and therefore keeps bringing up the message that i need to purchase a licence. How can i change to a personal user?

Switching to Free "Personal" Account

Hi there :)

I downloaded TeamViewer for peronsal use so that I could access my desktop from my laptop. Somehow I stupidly selected the corporate option that requires you to purchase a license following a brief trial period.

I have tried un-intalling and re-installing the free personal account option, but TeamViewer won't let me.

Team viewer wrongly installed as commercial by my Mother!

Hi,

My mother is alone in in India.I have asked her to install team viewer, to teach her how to use pc and skype for chating with us. as she is not a pc literate, my firend install the team viewer in her laptop.during installation he installed it as commercial instead of personal.after the installation i just used my team viewer only once to control her pc only once to teach her how to use laptop.after that nearly after a month when she said skype is not opening i tried to log in team viewer it said the trial expired. My friend unsintalled and reinstalled but it is still the same.

what should i do , do i need to re install the windows 10 operating system.Please help me.if anyone from teamviewer support they can easily see i just used her pc only once.Your immediate response in this regard would be highly appreciated.

Commercial Use Suspected

For some reason, lately when I use teamviewer to remote to my computer back home or to my moms computer to help her (since she's not the most technically savvy person..) I've been getting a popup with the connection saying that Teamviewer is suspecting Commercial use? How can I get this to go away? I'm only using it for myself and occasionally to help my mom.

Help me!

Hello.My partner team viewer's connection has no time limit, but when the other party connects to the team viewer, there is a limit of 5 minutes. There are parts that help each other with team viewers in the game and there is discomfort.It is absolutely not used commercially.

Commercial use suspected

I called into tech support, I use both a commercial account and a free account on one computer and as I understand that is a bad thing to do - however when trying to reverse it I was told that my rating was too high and I had to submit a support topic.

I really need to use teamviewer again to provide support to my family remotely.

TeamViewer for personal use has become a joke

Teamviewer used to be great but it is steadily going downhill. I have used it for over 5 years since I retired to help friends and family. When I first started using it after getting tired of seeing Commercial use suspected I emailed Teramviewer support several years ago and within 48 hours they removed the nagging screens. Now I am receiving the messages again on a new install and didn't bother reporting it until suddenly I was limited to 5 minutes. So I tried to report this problem only to find a new policy incorporated. That being it could take up till 30 days to have this problem fixed. If you don't want people using it to support their friends and family why bother offering it as free for personal use at all?

If you really want to let it be used for personal use why don't you have a method to stop the commercial use nag screens before restricting to 5 minutes then making use wait 30 days to straighten it out? Or I would even pay a reasonable fee for personal use, but it is not possible for me to afford commercial prices to help my friends and family.

commercial use suspected is incorrect and has limited my use of teamviewer yet again

yet again for the billionth time this **bleep** program has incorrectly detected that the software is being used for commerical purposes and has limited sessions to 5 mins and i have to wait a few minutes in between the 5 mins sessions in order to log in again. i am using this for personal purposes only so please stop incorrectly flagging it. how can this limit be removed? before we were able to email tech support to solve the matter but now that option doesnt exist anymore

Re: commercial use suspected is incorrect and has limited my use of teamviewer yet again

Hello,

I am in the same case. I have the same problem. I will remove this software from any of my PC to change to logmein or something else. It is a mess that this software is convinced that I have a professional use of this.

Log out after 5 mn / commercial use suspected

Hi,

I cannot use any more my private version of Team Viewer ; since a fews days, a commercial use is suspected.I was using Team Wiewer sometime with members of an association, as a volunteer, but also with my family and friends. Can you do something to fix the problem ?Thanks a lot for your help. Best regards,

restriction to personal use

I am using TV from many years and i have other pcs logged both in remote both at my home; recently i have tried to install TV on a new pc that i carry in my office; on this laptop i have Windows 10 and an access to a personal portable wireless pocket modem 3G ( i cannot use the office lan for my personal use); paradoxically i have both on ver.12 and both ver.11 ( the ver. i use on the other pcs is 11.xxx) restriction on the personal use because the software recognize me as a commercial user and not like a personal user. I have sent the files log to the support@teamviewer.com mail address receving a message that this address is no more in use. I would continue to use TV , can you remove this restriction? Thanks.

this f-ing thing keeps detecting commercial use even though its really personal use...

yet again for the billionth time this **bleep** program has incorrectly detected that the software is being used for commerical purposes and has limited sessions to 5 mins and i have to wait a few minutes in between the 5 mins sessions in order to log in again. i am using this for personal purposes only so please stop incorrectly flagging it. how can this limit be removed? before we were able to email tech support to solve the matter but now that option doesnt exist anymore

how to change from business to private?

Hi, hope someone can help me, I accidentally selected business instead of private account. Now my trail has ended and I cannot renew as a private account, does anyone know how I can change this? thanks