This article describes known issues for running NeoOffice on OS X 10.11 El Capitan and macOS 10.12 Sierra. Follow us on Twitter [http://twitter.com/NeoOffice @NeoOffice] to get notified when we fix any El Capitan or Sierra issues.

This article describes known issues for running NeoOffice on OS X 10.11 El Capitan and macOS 10.12 Sierra. Follow us on Twitter [http://twitter.com/NeoOffice @NeoOffice] to get notified when we fix any El Capitan or Sierra issues.

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*Launch NeoOffice

*Launch NeoOffice

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If you see any problems with NeoOffice after upgrading to El Capitan or Sierra, try the preceding steps. These steps should fix most problems caused by upgrading to El Capitan or Sierra. If these steps do not fix your problem, [[#Send_us_a_bug_report|send us a bug report]].

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==Send us a bug report==

==Send us a bug report==

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{{SendUsElCapitanSierraBugsInstructions}}

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If you [[#Problems after upgrading to El Capitan or Sierra?|purchased and installed NeoOffice 2015]] and you find a bug, [mailto:elcapitansierrabugs@neooffice.org send us an e-mail]. Please include any [https://support.apple.com/HT201361 screen snapshots] that might help us see what you see on your computer.

If NeoOffice does not launch or NeoOffice Viewer launches, we recommend that you try these steps.

Step 2 - If NeoOffice crashes or does not save, try these steps

The following steps will force NeoOffice to create new user preference files with default values:

Quit NeoOffice

NeoOffice Classic Edition:

In the Finder, select the Go > Go to Folder menu item, copy the following path into the dialog that appears, and press the Go button:~/Library/Preferences/NeoOffice-3.0

Drag the selected NeoOffice-3.0 folder to the Trash

NeoOffice Mac App Store:

In the Finder, select the Go > Go to Folder menu item, copy the following path into the dialog that appears, and press the Go button:~/Library/Containers/org.neooffice.NeoOfficeSecureEdition/Data/Library/Preferences/NeoOfficeSecureEdition

Drag the selected NeoOfficeSecureEdition folder to the Trash

Launch NeoOffice

Step 3 - If NeoOffice still has problems, try these steps

Quit NeoOffice

In the Finder, go to the /Applications/Utilities folder and launch the Terminal application

Copy the following commands into the Terminal window and press the Return key:defaults delete org.neooffice.NeoOfficedefaults delete org.neooffice.NeoOfficeSecureEdition