Problem

Solution

Overview

Two or more horizontal lines or bands of toner appear on the printed pages, as illustrated in the image below. The lines are evenly spaced apart and may consist of one or more colors. They may be darker or lighter in color than the rest of the page.

NOTE: The lines run horizontally across the page, but will appear vertical when you print in landscape mode.

Print Defect Sample

Click Image to Enlarge

This article will help you confirm the problem. Please refer to the directions in the table below to help determine which hardware part is causing the issue.

Troubleshooting

Steps

Actions

1

For a print quality defect of this type, it is always advisable to print the following:

Print Defects Guide – These guides will allow you to determine the cause of the repeating defect based on the distance between the original and the residual image(s).

Note: The User's Guide provides detailed instructions for navigating through the printer menus.

2

To determine the source of the print defect, refer to the Print Defects Guide to determine the cause of the issue by measuring the defect frequency on the print sample.

Note: The first page of the Print Defects Guide contains a set of rulers you can use to indicate which particular part is causing the issue. Replace the part that matched to the defect frequency if it is a supplies item.

3

If issue persists after performing the steps mentioned above, an issue may exist within the machine's hardware. Please contact Lexmark Technical Support for other troubleshooting suggestions.

Contacting Lexmark

Please contact Lexmark Technical Support if you need additional assistance. NOTE: When calling for support, you will be asked for your machine/model type and serial number (SN). If you need help locating your printer's model type and serial number, click here.

Please call from near the printer in case the technician on the phone asks you to perform a task involving the printer.

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