In response to the Samsung Electronics Canada Inc. announcement regarding the corrective remedy for certain Samsung top load high efficiency washers manufactured between March 2011 and April 2016, including two washers manufactured up until June 2016, and two additional washers manufactured up until October 2016. Samsung is providing customers with the support they need with safety and peace of mind as our top priority.

The remedy announcement is in response to reports highlighting the risk that the drums in these washers may lose balance, triggering excessive vibrations, resulting in the top separating from the washer. This can occur when a high-speed spin cycle is used for bedding, bulky or water-resistant items and present an injury risk to consumers. A small fraction of washers sold have a reported incident. There have been no reports of personal injury in Canada.

To determine if you have an affected top-load, high efficiency washer, Canadian customers can check their model and serial numbers using the tool below.

Consumers with a recalled washer will be offered two easy choices as part of the recall program.

The first option is a free in-home repair that includes a structural reinforcement of the machine and a new control panel guide. Consumers who choose the in-home repair will receive a one-year extension of the manufacturer's warranty, regardless of the age of their washer.

The second choice is a rebate that can be applied towards the purchase of a new washer from Samsung. The rebate amount is based on the manufacture date and model of the recalled washer. A loyalty incentive has already been added to the rebate amount to thank our customers for staying with Samsung.

As an added safety measure, affected customers will begin to receive a Home Label Kit in the mail. The kit will include step-by-step instructions for applying safety information to the machine and includes a new control panel guide (excluding mid-control models) that will effectively reduce the spin speed in the bedding cycle, two warning labels and a user manual supplement.

Should you have any difficulties registering, please call our toll-free number 1-855-291-6251.

We appreciate your understanding and flexibility during this process. Thank you for your continued support of Samsung.

Your Samsung Canada Team

Affected Models

This important notice only applies to certain Top Load Washers. Front Load Washers are not affected.

Top Load Washers

Affected

Front Load Washers

Not Affected

The following Samsung models manufactured between March 2011 and April 2016, are included in this recall:

Model Number

UPC

Serial Number From

Serial Number To

WA5471ABP/XAA

36725569249

Y0IK54BB400046

Y0IK53BD300133

WA5451ANW/XAA

36725560222

Y0IX54BB300091

Y0IX53BC602166

WA5451ANP/XAA

770332863207

Y48V54BC400001

Y48V53BCC00212

WA422PRHDWR/AA

36725590397

Y0IY5AEC300051
Y0IY5AUD400001

Y0IY5AEF300037
Y0IY5AUFB00156

WA456DRHDSU/AA

36725590502

Y6BP5AEC400001
Y6BP5AUD400001

Y6BP5AEF200096
Y6BP5AUFC00030

WA456DRHDWR/AA

36725590458

Y0IX5AEC300001
Y0IX5AUD400001

Y0IX5AEF100104
Y0IX5AUF200360

WA50F9A8DSP/A2

887276018140

Y7D15AED200001
Y7D15AUD500001

Y7D15AEG200102
Y7D15AUG300009

WA45H7200AP/A2

887276857947

0BHF5AUF100001
0BHF5AEF200001

0BHF5AUG900598
0BHF5AEG900035

WA45H7200AW/A2

887276857954

0BHG5AUF100001
0BHG5AEF200001

0BHG5AUH400798
0BHG5AEGB00270

WA45H7000AW/A2

887276857930

0BHE5AUDC00001
0BHE5AEF200001

0BHE5AUH424521
0BHE5AEH401347

WA48J7770AW/A2

887276095875

0E6G5AUG200001
0E6G5AEG400001

0E6G5AUH402114
0E6G5AEH400182

WA52J8700AP/A2

887276095882

0E6H5AUG100001
0E6H5AEG300001

0E6H5AUH401452
0E6H5AEH401027

The following Samsung models manufactured between March 2011 and June 2016, are included in this recall:

Model Number

UPC

Serial Number From

Serial Number To

WA40J3000AW/A2

887276086989

0DLC5AUG100001
0DLC5AEG300001

0DLC5AUH602521
0DLC5AEH600307

WA56H9000AP/A2

887276963501

0BGJ5AEF100001

0BGJ5AEH600312

The following Samsung model manufactured between March 2011 and October 2016 has been added to this recall:

Model Number

UPC

Serial Number From

Serial Number To

WA50K8600AV/A2

887276145969

0FKA5AUH100001
0FKA5AEH300001

0FKA5AUH603485
0FKA5AEHA00379

WA45K7600AW/A2

887276126913

0F2J5AUGC00001R
0F2J5AEH300001A

0F2J5AUH600960Y
0F2J5AEHA00540F

Find Your Model Number and Serial Number

Listed in one of two positions:1) On the back of the control panel2) On the back right of the washer

Personal Information

Model Number:

Serial Number:

Free In-Home Repair

Samsung will send a technician to your home to conduct an in-home repair. The free in-home repair includes a structural reinforcement of the washer frame and top of the machine plus a one-year extension of the manufacturer's warranty(Warranty applies to Quebec only).

Rebate Program

Samsung will provide a rebate that can be applied towards the purchase of a new washer from Samsung. The rebate amount is based on the manufacture date and model of the recalled washer. A loyalty incentive has already been added to the rebate amount to thank our customers for staying with Samsung.

You are eligible for a rebate of *CAD $ towards the purchase of a Samsung washer.