Why are the associated Multi-Jurisdictional certificates not attached to the same customer?

Overview

You created a multi-jurisdictional certificate with several states added and a single customer, but when you open the customer record only some of the states show as attached to the customer.

Environment

Avalara CertCapture

Resolution

Only states listed as ShipTo states on the customer record are attached to the customer when you validate a multi-jurisdiction certificate.

Add the additional ShipTo states to the customer record and the certificate will attach that state to the customer record

Note: For ENTERPRISE accounts: To have all states in a multi-jurisdiction certificate added automatically in certificate validation: Company Settings > Company Details > Client Settings > Fill Multis = "Yes"