Careers

YEP Energy is hiring and we are looking for outgoing, career oriented people to join us in the Retail Electricity business. YEP Energy offers employees competitive wages, medical and dental benefits, and a high energy environment that allows employees to advance and build lasting relationships. If you love a challenge and enjoy working in a creative environment, and feel you have the qualifications for one of our open positions we would like to hear from you!

Operations Supervisor

Located in Houston, Yep Energy provides retail electricity and gas to residential and commercial customers in Texas, Pennsylvania, California, and New Jersey. We need new team members that want to work and make a difference. We are looking for people that are not averse to rolling up their sleeves and getting the job done. We are a small shop and we all work to get things accomplished.

Requirements

Comprehensive knowledge of deregulated electric and gas markets not limited to Texas, California, and the Northeast

Self-starter qualities a must

Degree required with minimum of 5 years in deregulated industry

Must be an independent thinker, able to provide ideas and see the overall goals

Must be proficient in MS Office, particularly MS Excel

Responsive team player with ability to handle multiple tasks and maintain control and order over same as well as quickly prioritize among numerous pressing tasks

Responsibilities

Work to improve and maintain processes for regulatory compliance in enrollment, billing, contract renewal, transaction management, customer care, and collections

Participate in planning and testing for bill platform conversion

Contribute to mentoring and training of Analysts and Customer Service Reps

Work closely with Supply, Marketing, Sales, and Accounting to achieve company goals

Assist with managing and measuring the performance of, third-party EDI, customer billing, customer service, third party verification providers, and regulatory service providers

Working Conditions

The position is responsible for providing superior customer service for every customer that contacts the Customer Care Center. The role consists of assisting customers with inquiries concerning account information and services that are offered by Yep Energy. Required skills include being receptive, competent and analytical to resolve customer related questions and issues. The ideal candidate will be able to interact effectively with customers while providing a positive experience.

Requirements

Minimum of 1 year of experience in an inbound call center environment, with customer care experience strongly preferred

Bilingual (English/Spanish) strongly preferred

Experience in retail electricity market preferred

Experience within the ERCOT market

High School diploma, GED, or equivalent math and English skills required

The position is responsible for providing superior customer service for every customer that contacts the Customer Care Center. The role consists of assisting customers with inquiries concerning account information and services that are offered by Yep Energy. Required skills include being receptive, competent and analytical to resolve customer related questions and issues. The ideal candidate will be able to interact effectively with customers while providing a positive experience.

Requirements

Minimum of 1 year of experience in an inbound call center environment, with customer care experience strongly preferred

Bilingual (English/Korean) required

Experience in retail electricity market preferred

Experience within the ERCOT market

High School diploma, GED, or equivalent math and English skills required