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Chase Ultimate Rewards Mall - problems with earning cash back

I've had my chase freedom card for about a year now. When I used to make purchases through the ultimate rewards mall, the points would eventually show up, for the past few months, they haven't.

I contacted Chase and the first few times they credited the purchases as a "courtesy." Now they're telling me I've gotten to many courtesies and won't credit my account. They won't even tell me what, if anything, I'm doing wrong other than that the purchases weren't "eligible."

Is anyone else having this problem? I can't imagine what I'm doing wrong that the purchases aren't eligible. For example, I purchased a few hoodies from that finishline deal back in September - not eligible and won't credit. A few weeks ago I placed an order through proflowers - again not eligible and won't credit. What gives?

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I've had my chase freedom card for about a year now. When I used to make purchases through the ultimate rewards mall, the points would eventually show up, for the past few months, they haven't.

I contacted Chase and the first few times they credited the purchases as a "courtesy." Now they're telling me I've gotten to many courtesies and won't credit my account. They won't even tell me what, if anything, I'm doing wrong other than that the purchases weren't "eligible."

Is anyone else having this problem? I can't imagine what I'm doing wrong that the purchases aren't eligible. For example, I purchased a few hoodies from that finishline deal back in September - not eligible and won't credit. A few weeks ago I placed an order through proflowers - again not eligible and won't credit. What gives?

I literally just made 4 purchases and got them all within 2-3 days after the purchase.

Are you using your Chase card as payment? I have heard some people get their points if they use another CC or a GC while others don't. I did however purchase something awhile back and didn't get the points. I take screenshots of everything from the main UR page to the extra pts, to the initial retailer website to the final order, etc. and forward that along to them if i don't get them. In this example they did give me the points as well.

Helps to take screenshots but it doesn't guarantee anything.

Are they giving you a reason why you're not eligible? Some have to do with the T&Cs like no using coupons, etc..

I literally just made 4 purchases and got them all within 2-3 days after the purchase.

Are you using your Chase card as payment? I have heard some people get their points if they use another CC or a GC while others don't. I did however purchase something awhile back and didn't get the points. I take screenshots of everything from the main UR page to the extra pts, to the initial retailer website to the final order, etc. and forward that along to them if i don't get them. In this example they did give me the points as well.

Helps to take screenshots but it doesn't guarantee anything.

Are they giving you a reason why you're not eligible? Some have to do with the T&Cs like no using coupons, etc..

taking screen shots is a good idea - haven't done that. I've gone back and forth with them, they never give me a reason why they're not eligible. Their excuse is they don't know, maybe another window is open or something. The finishline purchase was discounted (2 hoodies for $40) but I don't think there was a coupon involved. So you can't use a coupon when going through the UR mall?

taking screen shots is a good idea - haven't done that. I've gone back and forth with them, they never give me a reason why they're not eligible. Their excuse is they don't know, maybe another window is open or something. The finishline purchase was discounted (2 hoodies for $40) but I don't think there was a coupon involved. So you can't use a coupon when going through the UR mall?

Sometimes yes, some times no. i bought something yesterday and it said that I wouldn't get the additional points if I used a free shipping code. Well, I didn't use a free shipping code but it did come with free shipping so we'll see if i get the points. Kohls for example also says you won't get the points if you use a coupon in excess of 15% although I did use a 30% coupon and got the points.

I have had the same issues. Chase jsut says the purchases were "ineligible" and that I didn't go through the UR Mall (which I DID)....then they tell me what the steps are to go through to get the UR Mall credit.....however, I follow these directions EVERY TIME TO THE LETTER! This seems to me to be one enormous scam that is just an illusion of a points perk....

This Thread is more than 768 days old. It is very likely that it does not need any further discussion and thus bumping it serves no purpose.If you still feel it is necessary to make a new reply you may do so.
I am aware that this Thread is rather old but I still want to make a reply.

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