Pooki’s Mahi Founder/CEO Les Magsalay explains, “Pooki’s Mahi requires consistency from fulfillment and distribution partners. Pooki’s Mahi has high expectations and target metrics for order defect rate, cancellation rate and late shipment rate. Pooki’s Mahi has a 100% success rate fulfilling orders correctly for the past 12 months. Orders that require unique packing slips or have packaging requirements adds cost and increases the number of errors introduced to fulfilling an order.”

The Silicon Valley executive continues, “Pooki’s Mahi plans to add additional fulfillment centers with a robust technical platform to handle B2B customer orders through an API. Pooki’s Mahi will work with fulfillment and distribution firms that have a global footprint, a cultural fit, demonstrate technical prowess and consistently meets the fulfillment target metrics. Pooki’s Mahi continues to evaluate operations and fulfillment partners to ensure growth can be supported due to larger custom orders from Pooki’s Mahi wholesale, corporate, private labeland distribution channels.”

Large retail customers are impacted the most. Pooki’s Mahi measures fulfillment centers by time to fulfill an order, order defect rate, cancellation rate, late shipment rate, valid tracking number and return dissatisfaction rate. It takes Pooki’s Mahi fulfillment team between 30 minutes to two business days to fulfill orders.

What Pooki’s Mahi customers can expect in 2017:

Two business days to fulfill orders from marketplaces that don’t require special packaging, packing slips or inserts.

Three business days to fulfill orders from online retailers with unique packaging requirements.

Unique packaging requirements include but not limited to special packing slips, adding marketing collateral, special bundling or using a non-standard Pooki’s Mahi ecommerce packaging.

Pooki’s Mahi is focused on continuously improving an already efficient supply chain using technology. The private label products manufacturer selects vendors and suppliers that are a cultural fit and consistently delivers high quality products or services. Pooki’s Mahi is focused on delivering a consistent customer experience.

The Academy Awards® is a registered trademark of the Academy of Motion Picture Arts and Sciences®. The Gift Suites where Pooki’s Mahi’s products are show cased are not authorized by and is not associated with the Academy of Motion Picture Arts and Sciences®, The Academy Awards®, or any of its official partners or vendors.

About Pooki’s Mahi:Pooki’s Mahi® is a Silicon Valley-based private label coffee pods and custom promotional products manufacturer offering Hawaiian 100% Kona coffee and award-winning private label teas in sustainable single serve pods. Private label brandspartner with Pooki’s Mahi for the efficient supply chain, go to market launch and new product introduction expertise. Since its online launch in 2013, Pooki’s Mahi products have been a favorite of customers, charities, celebrities and athletes and have been featured at red carpet events including Celebrity Gift Suites and athletes and seen on several television shows. Pooki’s Mahi’s mission is to revolutionize the supply chain ecosystem to make it efficient by using technology in bringing the highest quality Kona coffees into the market in a sustainable, compostable cup. Hawaiian coffees are harvested/roasted in Hawaii, single serve cup manufactured in US and distributed to several fulfillment centers in the US.