Conditions & Terms of Gift Certificates & Gift Packages

CONDITIONS & TERMSFOR ALL MAST FARM INNGIFT CERTIFICATES & GIFT PACKAGESWe offer two types of certificates as described below. The following conditions and terms apply to all gift certificates and gift packages purchased from The Mast Farm Inn. Please be sure to review these conditions and terms. They will be applied for all certificates and packages unless the conditions and terms are specified as different for a specific Gift Certificate or Gift Package type, in that specific gift certificate or gift package’s description, online and on the certificate itself. These conditions and terms are also in the confirmation email you receive when you purchase the certificate, and printed on the back of the physical paper certificates you or your beneficiary will receive. View The Esthetic-Graphic Presentation Of The Gift Certificates By Clicking Here

Mast Farm Inn Gift Certificates and Mast Farm Inn Gift Packages are available exclusively on our websites at www.mastfarm.net/mfi-gift-certificates and www.themastfarminn.com using our secure automated online processing facilities. The websites at www.mastfarm.net/mfi-gift-certificates and www.themastfarminn.com are the only sites authorized to sell Official Mast Farm Inn Gift Certificates and Gift Packages. We do not pay commissions of any type to any agent, business or person, for any packages, certificates, products, or services which result from online purchases. Our gift certificates and gift packages may not be purchased and then resold at cost, below cost, or at a mark-up by individuals or businesses.

Gift Certificates and Gift Packages are not available by phone, by e-mail, or at the Inn, or on any other internet site. If you require assistance to place an order, call 828.963.5857, and ask for assistance to place an online order. The Front Desk manager will place the order for you via the online processing facility using the information you provided.

Gift Certificates • Specific face value gift certificates purchased at varying levels of discounts when compared to regular pricing. Mast Farm Inn Gift Certificates are available for Lodging, Dining, or Lodging & Dining. They include the same double occupancy lodging, meal and service plans as provided by regular reservations at standard rates

They Can Be Used For
• Lodging Certificates can be used for lodging, dining certificates can be used for dining, while lodging and dining certificates can be used for either. They represent a lodging, dining, or lodging and dining credit voucher for use by your beneficiary. Guests may of course add whatever supplemental lodging, dining or services beyond what is provided in the certificate at our regular rates for said supplements.
They Cannot Be Used For• As gift certificates and gift packages already benefit from significant discounts, they cannot be purchased to pay for other specials, packages or promotions for lodging, dining, or services at The Mast Farm Inn as those include their own discount schedules.
• Gift certificates cannot be purchased to pay for reservations already made or placed on hold prior to the date and time of your purchase of the certificate. They are offered at these significant discounts because they are paid in full in advance, and because they are for future lodging, dining and services not already placed on hold.
• Gift Certificates are designed for couple and family usage, they cannot be used for block reservations of more than one room, such as for special events like weddings, reunions, and get togethers. Gift Certificates & Gift Packages cannot be combined with other gift certificates, gift packages, specials, packages or promotions. In other words a beneficiary can only benefit from one certificate or package per stay.
• Gift Certificates & Gift Packages are not valid for use during the months of July & October, or within 5 days of a national holiday

Gift Packages • A wide variety of specially designed Mast Farm Inn lodging, dining, or lodging and dining packages, offered at very significant discounts because they are prepaid, and the usage is based on availability when calling to reserve for a specific time frame. They include the same double occupancy lodging, meal and service plans as provided by regular reservations at standard rates.

They Can Be Used For
• Exclusively for the specific package as described, with no substitutions, or subtractions. Guests may of course add whatever supplemental lodging, dining or services beyond what is provided in the certificate at our regular rates for said supplements.
They Cannot Be Used For• Gift Packages are sold for specific rooms, dining and services and as such are even more highly discounted than face value Gift Certificates. As such they cannot be used as a substitute for, or exchanged for a dollar value certificate. Gift Packages cannot be considered a dollar value voucher to be used to pay on other lodging, dining or services, than as described, or be redeemed in any way other than as ordered. If the room selected for the package is not available when a beneficiary calls to reserve, the front desk may at its discretion offer alternative rooms, cottages or cabins of equal or greater value at no extra charge. They are sold in limited numbers per room, so as to assure adequate availability.
• They cannot be used partially, for example for a two-night stay, when designed for a three-night stay, or weekend stay when designed for a weekday stay. Unused balances of a gift package will not be used to generate a new certificate for that balance.
• Gift Packages are designed for couple and family usage, they cannot be used for block reservations of more than one room, such as for special events like weddings, reunions, and get togethers. Gift Certificates & Gift Packages cannot be combined with other gift certificates, gift packages, specials, packages or promotions. In other words a beneficiary can only benefit from one certificate or package per stay.
• Gift Certificates & Gift Packages are not valid for use during the months of July & October, or within 5 days of a national holiday

The Order Process• After clicking on the “Submit” button, you will receive an online confirmation that you order has been registered• You will then receive two emails confirming your order; The first confirmation email immediately after you click on the “Submit” button, at the start of processing, which will confirm your order’s receipt by online processing. It will contain a copy of your order details as registered. If you see that you need to make any changes advise us by hitting reply including any requisite modifications.• You will receive the second confirmation email, usually within the next 12-48 hours, which will contain your gift certificate number, indicating that your order has been successfully processed. This second email also represents the invoice for your order.

The Delivery Process• Your paper version of the Gift Certificate will be sent by mail to you or your beneficiary as requested. If you wish to advise your beneficiary by phone, or email, once you have received our second confirmation email, which will contain the certificate number, they can in fact benefit immediately from the certificate by providing us the certificate number.

The Reservation Process
While reserving for a specific date you or your beneficiary must notify the front desk at the time of your reservation that you will settling your bill with a gift certificate purchased online, provide the number and expiration date. See Standard Reservation Guidelines & Policies by Clicking Here

Cancelation PolicyAs with regular reservations, Guests are financially responsible for their entire reservation, unless cancellations or changes are made at least 14 days before the scheduled date of arrival. See Standard Guidelines & Policies by Clicking Here. If you feel this might be an issue, you may want to purchase or recommend your beneficiary purchase “travel cancellation” or “travel interruption insurance”, when reserving, from one of the many reputable insurance companies which provide that coverage at very low rates. One supplier of this type of insurance is www.americanexpress.com/travel-insurance but many more can be found on Google by Clicking Here. Any beneficiary who reserves for a specific day and time, and fails to annul their reservation within 14 days of arrival, or is a no show at check-in, or shortens their stay, for whatever reason or emergency forfeits their certificate or package, which becomes null and void. Accidents can happen, and we recommend travel insurance highly. It costs almost nothing, and can save you a bundle if you or your beneficiary loses the usage of the certificate after reserving for a specific date.

Validity
Certificates and Packages are redeemable exclusively for the specific category of items or services for which they were purchased. Gift Certificates & Gift Packages cannot be combined with other gift certificates, gift packages, specials, packages or promotions. In other words a beneficiary can only benefit from one certificate or package per stay. They are designed for couple and family usage, they cannot be used for block reservations of more than one room, such as for special events like weddings, reunions, and get togethers. Gift Certificates and Packages are valid for two years from the date of purchase. If not used by that time, for the package intended, the beneficiary forfeits the package, and the certificate loses its validity.

RefundsGift Certificates have no refund value but are transferable. They do not benefit from full or partial refunds, or balance refunds, or roll-overs of certificates. Gift certificates may only be used for the purposes described, must be used within 2 years of the date of purchase, and are not modifiable or refundable in full or in part, under any conditions, for any reason. They are not redeemable for cash. The only exception: In cases where a gift package includes products, items, or services provided by third parties, and those services become unavailable, a partial refund will be issued for that component in the package description. They are transferable to a new beneficiary at a service charge of $50.00.

AgreementIf you fail to read this agreement and have ordered a gift certificate or gift package, and see subsequently after you have received and read your confirmation e-mail that you do not agree to the conditions in terms, please advise us that you had not understood, and do no agree to the conditions and terms expressed here, and in the confirmation e-mail, by writing to info@mastfarm.net within 48 hours. There will be a $35.00 order cancellation fee should you decide to annul your order within 48 hours after processing has begun. Beyond 48 hours, the certificates will have been billed, produced, processed in reservations system, and mailed out and orders cannot be canceled and refunded.

Your use of the internet site www.mastfarm.net/mfi-gift-certificates to purchase a gift certificate or gift package from The Mast Farm Inn, its proposals, gift certificates, and gift packages, is conditioned by the terms of service and usage policy above. Please advise us if you do not understand, and/or do not agree to the conditions and terms expressed here, or if you have any questions, by calling 828-963-5857 or by writing to info@mastfarm.net

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