The regular driver is on vacation and have delivered more than 5 or 6 packages. I personally gave a customer rep directions the evening the package should have been delivered. Received another call the next morning to confirm the directions. Believe or not, they still didn't receive my order.

This afternoon, I'm told that my order will be deliver tomorrow which is 2 days after it should have been delivered.

Very poor customer service. UPS use to stand for Excellent Customer Service, what happen?