The Future of Long-Term and Post-Acute Care… Today

Located in the friendly hometown community of Lakeland in the heart of Polk County, Florida, Highlands Lake Center is dedicated to providing the highest quality care and quality of life to customers with widely varying needs, abilities and limitations.

Our center is dedicated to providing the highest quality services to customers with widely varying needs, abilities and limitations. Guided by our core values of respect, dignity and compassion, and informed by extensive experience in caring for the elderly, our comprehensive, personalized programs ensure that each individual and family member has access not only to the appropriate services, but to convenient, open avenues of communication. Whenever questions, concerns or issues arise, you can rely on us to be here for you.

What’s on the menu? What activities and special events are scheduled and when? How about the local weather? Need a salon appointment? Notable birthdays, anniversaries and occasions? You’ll find it all right here.

If you are looking for a challenging and rewarding career with a progressive, mission-driven healthcare organization, OPIS may be the perfect place for you.

Widely regarded as the state’s leading provider of long-term and short-term care, we currently operate 10 skilled nursing centers, an assisted living center, comprehensive rehabilitation, home health, advanced nurse practitioner home and community-based programs in locations throughout Central Florida.

Legal Disclaimer

Copyright

All materials posted on this site are subject to and protected by copyrights owned by Opis Management Resources, LLC d/b/a (“Opis”).

Opis hereby provides limited permission for the user of this web site to copy, reproduce, retransmit, reduce to any electronic medium or machine-readable form or reprint for such user’s own personal use (and for such personal use only) part or all of any document on this site as long as the following copyright notice, contained in such document or portion thereof is included in such reproduction, retransmission or reprinting:

All other reproduction, copy, retransmission or reprinting of all or part of any document or image found on this site is expressly prohibited, unless specified otherwise or Opis has expressly granted its prior written consent to so reproduce, retransmit or reprint the material. Distribution for commercial purposes is prohibited.

Trademark

The names, trademarks, service marks, logos, and icons of Opis, appearing on this Web site, may not be used in any manner by users of this Web site without Opis’ prior expressed written consent.

Disclaimer

Opis uses reasonable care in the presentation and posting of materials on this Web site. However, Opis does not guarantee the accuracy or completeness of the materials, and makes no representations about the suitability of the information and services for any purpose. Opis assumes no liability for any loss, damage or expense from the errors or omissions in the materials and services available on this Web site, whether arising in contract, tort or otherwise.

Although this Web site may include links providing direct access to non-Opis Web sites, Opis has not participated in their development and does not monitor or exert any editorial or content control over those sites.

Standard of Conduct

Opis Management Resources, LLC is committed to the delivery of highest standards of care to all those we serve. To achieve that goal, it is the policy of Opis to conduct all business affairs with the highest level of integrity. Opis requires that every employee strictly comply with all applicable laws and regulations. The Opis Standard of Conduct applies to all aspects of its operations including customer care, billing, and maintenance of accurate corporate records, business conduct and all other facets of the company’s operations.

Notice of Nondiscrimination

Opis does not exclude, deny benefits to, or otherwise discriminate against any person on any grounds prohibited by federal law on the basis of race, color, national origin, disability, sex, or age in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out by the center directly or through a contractor or any other entity with which with which we have an arrangement to carry out our programs and activities.

This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, other applicable Federal civil rights statutes, and Regulations of the U.S. Department of Health and Human Services, at Title 45 Code of Federal Regulations Parts 80, 84, and 91.

Grievance Procedure

Customer Suggestions or Concerns

In case of any questions, please contact the Center Administrator or contact the Corporate Office by regular mail or e-mail at:

You may also call the Opis Connection line toll-free at (888) 846-8906 or submit an online inquiry at www.opisconnection.com. An independent company operates the Opis Connection Line, and all calls or online submissions may be made anonymously.

Opis Team Members

We have a policy of open communication among our team members. Freedom to talk openly with your supervisor is essential to a productive work environment and to your satisfaction with working at the Center. Although most misunderstandings can and should be solved on an informal basis with your supervisor, more formal provisions have been made to resolve difficult problems. Please review the complaint procedure outlined in the Opis Team Member Handbook or contact your immediate supervisor for guidance.
If for whatever reason you are uncomfortable approaching either your supervisor, or someone further up the organization with the problem, you may bypass that individual and call the Opis Connection toll-free at (888) 846-8906. An independent company operates the Opis Connection Line, and calls or on-line inquires may be made anonymously. No supervisor may place a team member at a disadvantage or retaliate against a team member who lodges a complaint, or an appeal of disciplinary action. Any proven violation of the above shall result in disciplinary action against the supervisor.

Team Members are further encouraged to follow the Opis Management Compliance and Integrity Policy if they become aware of any violation of the False Claims Act (FCA). You may also notify the Opis Connection Line. Opis Compliance Officers will thoroughly investigate all reported allegations of FCA. Phone number to be contacted: 888-846-8906; and Email:Compliance.Officer@opismr.com.

The availability and use of this grievance procedure does not prevent a person from filing a complaint of discrimination with the Office for Civil Rights or the Equal Employment Opportunity Commission.

Auxiliary Aids

Opis patients and residents have the right to appropriate auxiliary aids and service free of charge.