FAQ

Is the device suitable for daily use? Is the device intended for continuous use or should I take breaks in using the device? Should I stop after the state of my skin has improved?

Our researchers sought to develop a device which could be used on a daily basis, in the same way we use a toothbrush. For acne-prone skin, we recommend using the device on a daily basis. The treatment is quite convenient: place the applicator onto your skin while pointing the light toward it and slowly move the device over the acne-affected area of your face for at least 10 to 15 minutes each day. Using the device twice daily (morning and night) will result in a more effective treatment. We recommend using the device continuously as long as skin problems persist. Following improvement, you can stop treatment for a few days; however, we strongly recommend continuing treatment as it helps to prevent acne from recurring. The device is skin-friendly and it does not stress your skin – it is therefore suitable for long-term use.

Should the device be touching the skin during treatment

It is necessary that the device be placed directly onto the skin. You can either move the device over the acne-affected area of your skin or hold the device in place and let it work.

Is it OK to use the device while taking antibiotics?

We recommend avoiding use of the device while taking sun-sensitizing drugs (for instance, drugs containing vitamin A derivatives and certain antibiotics), although these predominantly react with UV light. Face-Up! emits intense red light, which is the visible portion of the light spectrum. It has been clinically proven that red light speeds up healing, helps reduce and eliminate inflammation, and regenerates skin. Still, skin irritation may occur when exposed to red light in combination with sun-sensitizing medication. Please consult your physician before using the device if you are taking antibiotics.

Will I have to use the device indefinitely?

Acne is not a disease, so it cannot be “cured”. It will recur after several months, whatever the methods of treatment that have been applied. However, the device can significantly reduce visible acne (remove pimples), and long-term use of it can prevent acne from recurring on a larger scale.

Who provides maintenance of my device?

Maintenance is provided in the company’s office located in Brno (Rokytova 1019, 615 00 Brno)

Should I apply cream before using the device or should my skin be dry before treatment?

The treatment is designed to be applied to dry and clean skin. Remove all make-up and rinse your skin. We recommend applying hydrating cream following the treatment.

Are there any side-effects to the treatment?

Our research did not confirm any side-effects except for a slight redness of the skin, which is a result of increased blood supply to the area. The device is very gentle to the skin and has been designed to avoid causing any negative side-effects. The device only affects the top 5-millimetre layer of the patient’s skin, and therefore it cannot affect brain tissue, the brain, or other internal organs which might be vulnerable to the effects of the magnetic field.

What does “10 minutes per day and affected area” mean exactly? Is it 10 minutes for my whole face, or should I gradually move it across parts of the affected area and proceed with the treatment for, let’s say, an hour?

The 10-minute duration of treatment application means 10 minutes per affected area - for instance, both cheeks. In the case of several affected areas, the application should be performed for the amount of time needed to cover all of the areas. For better results, we recommend you apply the treatment twice daily (morning and night). Applying the treatment once a day is enough; however, improvement might take longer in this case.

How long does it take for my acne to disappear?

That depends on the type of acne. Some users have reported first signs of improvement after a week of treatment.

Can the device remove acne scars?

Our clinical study did not focus on this effect, however, users of the device report that regular application of the treatment helps reduce the visibility of acne scars.

How does charging work?

The device is charged using a charger.

How long is the warranty period?

The warranty period is 24 months.

Can the device be returned?

According to the legislation of the Czech Republic, the buyer can cancel an online purchase during a period of 14 days following the purchase. For terms and conditions, please refer to our website.

Face-Up! - acne treatment

Cosmetic device for home use

An efficient way to remove acne: painless, convenient, risk-free and designed for domestic use.