Order & Delivery Details

Christmas and New Year 2017 Delivery Dates

The last date for dispatch of orders placed before Christmas with standard delivery is Monday 18th December. We advise placing your order as early as possible to avoid disappointment. Please be aware at this time of year delivery times can be delayed due to increased parcel numbers and bad weather

The last date for dispatch of orders placed with overnight delivery before the Christmas is Wednesday 20th December 12.00 noon. We advise placing your order as early as possible to avoid disappointment. Please be aware at this time of year delivery times can be delayed due to increased parcel numbers and bad weather

Any orders placed after 12.00 noon on Wednesday 20th December will be dispatched on Thursday December 28th unless arranged & confirmed otherwise. All orders placed after Thursday December 28th 12.00 noon will be dispatched on Tuesday 2nd/Wednesday 3rd January 2018, dependent on courier collections. Please be aware as above that delivery times at this time of year can be delayed due to increased parcel numbers and bad weather.

Local deliveries that fall within the free delivery postcode areas detailed in the section at the bottom of the page will be delivered as quickly as possible, orders should be placed by Tuesday 19th December in order to be scheduled for delivery before Christmas. Please be aware as above that delivery times at this time of year can be delayed due to increased parcel numbers and bad weather.

Collection

If you would like to collect your order in store please either email your order to contact@twrightwine.co.uk or telephone 01204 674 140, we will then confirm your order and provide you with an order confirmation reference number. Please bring this order confirmation with you to T. Wright, you will need to pay for your order on collection.

We are open from 10.00 am - 10.00 pm Mon - Sat and 11.00 am - 10 pm on Sunday.

Delivery outisde the U.K.

If you live outisde the U.K. or would like to place and order for delivery outside the U.K. please contact us directly for further information and information regarding an accurate delivery quotation at contact@twrightwine.co.uk or on +44 (0)1204 697 805. It may not always be possible to deliver outside the UK.

Delivery within the U.K.

Standard delivery (within 1-5 working days from date of despatch) is charged as follows to mainland UK destinations, for charges to the Highlands, Islands & Northern Ireland please see below:

£6.99 for orders of 1-12 bottles

Any further orders will be charged at the same rate of £6.99 for 1-12 bottles

For orders of 8 x 12 or more please contact us directly at contact@twrightwine.co.uk or on 01204 697 805 so that we may try to arrange preferential delivery rates for you.

We aim to deliver orders within five days to mainland UK postcodes; however your order could arrive as early as the next day depending on the time of despatch. Please contact us if your order has not arrived within 5 working days from your confirmation of despatch email, any claims for non delivery must be made within 7 days of this date.

We print off and attach any special delivery instructions as requested by our customers but unfortunately we cannot guarantee that delivery drivers will always follow them.
If a customer would like to be certain their delivery instructions will be followed we recommend they contact the courier directly once they have received our automated tracking link.

If the Carrier is unable to deliver your order the driver will leave a card and will try to redeliver the next day, alternatively you can call the number on the card to re-arrange delivery. If the Carrier makes a second unsuccessful delivery attempt a card will be left requesting that the customer collects the order from the Carriers depot. If the parcel is not collected the goods will be returned to T. Wright and the customer will be responsible for a further delivery charge.

If your order is damaged on arrival please state this to the delivery driver and contact us as soon as possible, breakages must be confirmed within 48 hours of delivery of your order.

In some cases if unavoidable there maybe a further surcharge for these postcodes and for other delivery destinations in which case we will contact the customer directly before proceeding with an order

We ask for a contact number just in case we need to contact you in reference to your delivery, if you have a safe place you would like us to leave your order if you are not in at the time of delivery please specify this when placing your order.

Any goods delivered as requested by the customer to a safe place are left at the customers own risk and are not the responsibility of T.Wright. T. Wright will not accept any claims for non delivery in such cases.

We print off and attach any special delivery instructions as requested by our customers but unfortunately we cannot guarantee that delivery drivers will always follow them.
If a customer would like to be certain their delivery instructions will be followed we recommend they contact the courier directly once they have received our automated tracking link.

Overnight delivery

Overnight delivery (excluding delivery on Saturday's and Sunday's) by City Link, TNT or Yodel is charged as follows for mainland UK destinations:

Orders must be placed by 11.00 am to be received the next day: Please note orders placed for overnight delivery after 11.00am on a Thursday and over the weekend will not be dispatched until Monday and will not be delivered until Tuesday.

£11.99 for orders of 1-12 bottles

Any further orders will be charged at the same rate of £11.99 for 1-12 bottles

We print off and attach any special delivery instructions as requested by our customers but unfortunately we cannot guarantee that delivery drivers will always follow them.
If a customer would like to be certain their delivery instructions will be followed we recommend they contact the courier directly once they have received our automated tracking link.

Local free delivery is only available as a 3-5 day standard service however we will always try to deliver as quickly as possible, which will often be faster than 3-5 days. To guarantee overnight delivery the usual £11.99 charge will apply.

T. Wright reserve the right to withdraw the free local delivery offer at any time.

For any queries regarding delivery please email us at contact@twrightwine.co.uk and we will be happy to assist you.

Technical Issues

If you experience any technical difficulties with our website when browsing our wines or when placing your order please let us know so we may resolve any issues as quickly as possible by email contact@twrightwine.co.uk or by telephone 01204 674 140.