Merchant Feedback History

It´s been almost two months since I post the order for a book from this seller and I still haven´t received it.

araian

11 January 2014

Seller Response: So sorry, we have immediately arranged for a replacement to be sent. We are having email problems so for urgent enquiries please ring 00442897521002.

07 February 2014

Negative

Taken money & no product after two months. No reply to emails. Do not use this company.

Annadawn

10 January 2014

Seller Response: So sorry item will delivered by trackable service within a couple of days. We are having email problems so for urgent enquiries please ring 00442897521002.

07 February 2014

Negative

2 monthes and still no dvd they wont answer any emails bunch ot theiving yanks

tannky

08 January 2014

Seller Response: Customer has been refunded . We are having email problems so for urgent enquiries please ring 00442897521002.

07 February 2014

Negative

Order never arrived and no answers to my emails. UK telephone number does not work

tiggymingus

07 January 2014

Seller Response: So sorry item will delivered by trackable service within a couple of days. We are having email problems so for urgent enquiries please ring 00442897521002.

07 February 2014

Negative

Never received book and no reply to emails!!! Appalling service!!! Shouldn't be allowed to sell on this usually fab site!!! Would recommend not to buy there books or you will be out of pocket!!!

Troysa

07 January 2014

Seller Response: So sorry item will delivered by trackable service within a couple of days. We are having email problems so for urgent enquiries please ring 00442897521002.

07 February 2014

Negative

I have paid for my item and have been waiting almost two months now for it. I have also emailed them 3 times and had no response. DO NOT use this seller

emilee13

07 January 2014

Seller Response: Customer has been refunded . We are having email problems so for urgent enquiries please ring 00442897521002.

07 February 2014

Negative

Avoid at all cost. These thieves do not deliver goods ordered

mrangrybird

06 January 2014

Seller Response: So sorry replacement item will delivered by trackable service within a couple of days. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

Avoid at all costs. These thieves do not deliver any goods ordered.

mrangrybird

06 January 2014

Seller Response: So sorry replacement item will delivered by trackable service within a couple of days. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

never received order this seller is bogus do not use they should be reported to police because they thieves

mand83

06 January 2014

Seller Response: So sorry item will delivered by trackable service within a couple of days. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

Wish I had read the reviews before. Please don't use this Company. I have never received my goods and I am still awaiting a refund.

Trickesm

06 January 2014

Seller Response: So sorry replacement item will delivered by trackable service within a couple of days. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

Ordered 2 books, that never turned up and emails don't get answerred X;0(

MrsWarnz

03 January 2014

Seller Response: So sorry we have refunded you for both orders. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

Been waiting 2 months now for my order! Money has been taken. This seller needs to be removed before this happens to lots more people

Mac005

03 January 2014

Seller Response: So sorry we have requested a refund for from play. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

I have emailed the seller 3 times as I have still not received the item I ordered, no one has come back to me......disgraceful!!!!!!! And still no refund either!!

MrsCake1

02 January 2014

Seller Response: So sorry replacement item will delivered within a couple of days. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

My order was posted on 8th November. 2nd January, still waiting. Have emailed 3 times and phoned numerous times, no response to emails and it seems nobody is answering the phones!!! Money has been taken from my account though!!

Robyn0259

02 January 2014

Seller Response: So sorry we have requested a refund for from play. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

Not happy ordered a book on 11th November 2014 and I am still waiting for it ,have asked for a refund as they took the money out of my bank and I no longer want the book it was to be a birthday present in December. I have had no reply from them

lonestar10

02 January 2014

Seller Response: So sorry we have requested a refund for from play. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

8 Weeks and still waiting on my book, contacted the seller via e mail 3 times - no response, tried calling - no answer???? NO NOT USE them completely useles!

alliemac22

02 January 2014

Seller Response: So sorry we have requested a refund for from play. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

am still waiting on this dvd

JAYNEW1

02 January 2014

Seller Response: So sorry replacement item will delivered by trackable service within a couple of days. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

7 weeks after ordering this item I still haven't received it and have since submitted a claim to Play Trade. Despite several emails to this seller requesting info about my order, they never responded.

SarahTodd

02 January 2014

Seller Response: Customer has been refunded in full for order. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

no response to emails, been well over a month and still not received product or any explanation. money has gone out of pay pal aswell.
not good

tomhsmith

02 January 2014

Seller Response: So sorry replacement item will delivered by trackable service within a couple of days. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

DO NOT!! REPEAT, DO NOT USE THIS SELLER FOR ANYTHING!!! I purchased a Blu-ray for a friend and they took my money and never received the item. They never replied to my email to investigate the problem with delivery. An utter CRAP company.

Nicofett

02 January 2014

Seller Response: So sorry we have requested a refund for from play. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

Dreadful, dreadful and even more dreadful. This seller is a fake, liar and a fraud. Item never delivered and no response ever given to emails. Thankfully they've been removed from this site.

Trotsky

01 January 2014

Seller Response: So sorry customer has been refunded in full. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

Guess what no item. Get this idiot off the site!!!!

mattarkell

31 December 2013

Seller Response: Customer has been refunded in full. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

never received my item, never had any correspondence to my numerous emails , no refund, will never use again

razyray

31 December 2013

Seller Response: So sorry replacement item will delivered by trackable service within a couple of days. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

never received you need reporting

sweetmammajo

30 December 2013

Seller Response: So sorry replacement item will delivered by trackable service within a couple of days. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

Never recived

mattdk

30 December 2013

Seller Response: So sorry replacement item will delivered by trackable service within a couple of days. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

Terrible. Supposedly despatched on 11 November and on 31 December still not arrived. Three emails sent - one automated response and no response to second email requesting refund.

colbourne01

30 December 2013

Seller Response: Customer has been refunded in full. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

Never received item. Still waiting. Sent 3 emails. No reply.

moviemovie

30 December 2013

Seller Response: So sorry we have requested a refund for from play. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

Nearly 2 months after order placed I have still not received item ordered. I have emailed a few times and get auto response saying difficulties with transatlantic deliveries. No other response. Just want a refund now. Do not buy from these!!!

Varls3

30 December 2013

Seller Response: So sorry we have requested a refund for from play. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

DO NOT BUY FROM THIS SELLER!
They take your money and do not deliver, you get an automated email fobbing you off about delay in delivery and email system crashing. They do not reply to you, they are a con and should not be on Play.com at all!

zeezee30

30 December 2013

Seller Response: So sorry we have requested a refund for from play. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

Order never arrived and emails and phone calls were not replied to and no refund offered.
DO NOT BUY FROM THIS SELLER!

Emmaloula

30 December 2013

Seller Response: So sorry we have requested a refund for from play. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

Item failed to arrive on time. I have sent 2 chasing emails to seller and not received a response, and ended up purchasing item elsewhere.

tomnickharry

30 December 2013

Seller Response: So sorry we have requested a refund for from play. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

Order not received and it was a christmas present. Emaied company twice with no response. When contacted they said that emails had not been received even though I had confirmation that they had. Eventually spoke to someone who agreed a refund.

ClaireJJohnson

30 December 2013

Seller Response: Customer has been refunded in full. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

Item not recieved. Apparently this seller has ceased trading. Play are arranging a refund.

Leonlav1

30 December 2013

Seller Response: Customer has been refunded. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

Ordered a book over a month ago, still not received! Contacted seller & had no reply for over two weeks.

Sgal09

30 December 2013

Seller Response: So sorry replacement item will delivered by trackable service within a couple of days. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

Havent received my order yet (dispatched on 9th nov supposedly). No reply to my emails and no refund of of money. Had to buy again from Asda..........

Grayley

29 December 2013

Seller Response: So sorry we have requested a refund for from play. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

Ordered this items over 2 months ago and after sending 4 emails to the seller I still have not received items or have I had a refund. It is now in the hands of the credit card - do not purchase from this company. One upset little daughter!!!

AppaulingService

29 December 2013

Seller Response: Customer has been refunded in full. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

Ordered item 03.11.13 and it did not arrive and in 2 months no response to emails sent - crap service - do not use!

AppaulingService

29 December 2013

Seller Response: Customer has been refunded in full. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

ordered blue-ray in November still waiting do not order anything from this people you wont get it

ballie99

28 December 2013

Seller Response: So sorry replacement item will delivered by trackable service within a couple of days. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

Still not received the item and can get no response from the seller. I ordered this item early in November.

Cydgig

28 December 2013

Seller Response: Customer has been refunded in full. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

i ordered this tem on 11th november, it is now 28th december and i have still not received it. i have sent an email to the seller and had no reply. this is absolutely awful customer service. i am very unhappy and will never buy from this seller again

Jamesrdv

28 December 2013

Seller Response: So sorry replacement item will delivered by trackable service within a couple of days. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

I ordered on the 12th November and said it should be with me by the 17th December!!! I did not receive this DVD and want a refund as it was supposed to be a Christmas present!!! NOT HAPPY!!!

josie1

28 December 2013

Seller Response: Customer has been refunded in full. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

Horrendous, like most other people here I placed an order in early November. I was sent a despatch confirmation a few days later but still now on 28th December, my son's Father Christmas book has not arrived. I have sent 3 emails and not had 1 back.

B0bDobalina

28 December 2013

Seller Response: Customer has been refunded in full. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

Ordered item on 3rd November it's now 28th December. Obviously not happy. Obviously not going to receive item. Obviously conning people out of money.

BDF1985

28 December 2013

Seller Response: So sorry replacement item will delivered by trackable service within a couple of days. We are having email problems so for urgent enquiries please ring 00442897521002.

06 January 2014

Negative

Placed an order on 9.11.13 for Catching Fire book for my daughter for Christmas. Still not received. No response to my emails. No refund received yet. NOT AT ALL HAPPY - avoid this seller!!!!!

karenshannon

27 December 2013

Seller Response: So sorry we are having email problems and we will have sent you another copy by courier service and it will be with you within the next few days. For urgent enquiries please ring us on 02897521002.

27 December 2013

Negative

I ordered over a month ago, no product has been delivered and no response to emails.

Lea2616

27 December 2013

Seller Response: So sorry we are having email problems and we will have sent you another copy by courier service and it will be with you within the next few days. For urgent enquiries please ring us on 02897521002.

27 December 2013

Negative

So far after ordering item on 13th November, nothing has arrived, emailed seller, no answer apart from dodgy email about system being down! Beginning to think been conned!

Skycaptain29

27 December 2013

Seller Response: So sorry we are having email problems and we have asked play to refund your money For urgent enquiries please ring us on 02897521002.

27 December 2013

Negative

bloody awful !!!sent for this book on 5 nov for xmas present its now 27 dec and still no word after repeated e mails , do not use this company . they really dont give a toss for their customers !!!!!!

cruisie

27 December 2013

Seller Response: So sorry we are having email problems and we will have sent you another copy by courier service and it will be with you within the next few days. For urgent enquiries please ring us on 02897521002.

27 December 2013

Negative

item dispatch but never arrived, used play's item lost function nothing, some hogwash sent to me about spinetinglerbooks unable to recieve emails they'll fix it as soon as possible very convenient, tried play fair play system nothing. useless seller!

Rapier1986

27 December 2013

Seller Response: So sorry we are having email problems and we have refunded you in full for this order. For urgent enquiries please ring us on 02897521002.

27 December 2013

Negative

I wish I had looked at the feedback from this seller before buying I ordered a Xmas present of these in October it still hasn't arrived.they should not still be able to sell on this site I won't be ordering of play anymore as they are allowing this

York123

27 December 2013

Seller Response: So sorry we are having email problems and we will have sent you another copy by courier service and it will be with you within the next few days. For urgent enquiries please ring us on 02897521002.

27 December 2013

Negative

Shocking seller. Ordered in November, had no contact even after i have messaged them twice. How are these rogues still able to "sell" on Play.com?

ryanbradbury

26 December 2013

Seller Response: So sorry we are having email problems and we will have sent you another copy by courier service and it will be with you within the next few days. For urgent enquiries please ring us on 02897521002.

27 December 2013

Play.com Cookie Policy

We use cookies on our site so that you can place orders and we can provide the best possible experience. By continuing to use our site, you agree to our cookie policy. Find out more, including how to manage your cookies, here.