DeskNow by default supports what is sometimes called 'SMTP Journaling' - i.e. it is possible to configure DeskNow to store all incoming/outgoing emails of a domain to a particular mail account (journaling)

To configure mail archiving in DeskNow, simply login as the admin user of the domain you want to manage, and click on Administration/Mail archiving.

Note that you can use a different setting for each domain, so that each domain can have its archiving solution (or no archiving).

Normal journaling

Simply create an account like archiver@mydomain.com, and set the Administration/Mail archiving option to point to it. Then configure your appliance to retrieve mails from this account (either via POP3 or IMAP).

Push or bcc journaling

DeskNow can push emails for the journaling address to a particular SMTP server. This can be the mail archiving appliance or software.

For instance, you can set mail archiving for the domain mydomain.com to go to the address archiver@[1.2.3.4] , where 1.2.3.4 is the IP address of your archiver appliance.

Consult your archiving appliance/software documentation for more details on what type of interface it supports.