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Training & Education

Barry Lamm, Director for the Center of Excellence in the Customer Success Organization, discusses the role Training and Education can play in helping you to optimize your LivePerson deployment.

Self-Paced Training

Locate and take online tutorials that provide you with self-paced learning options for your entire team. Simply log into the Customer Center, and you can use the material at any time and as many times as you want. Address agent turnover efficiently and quickly and deliver training regardless of the location of your agents.

In addition to the Customer Center, where you can get answers to your questions using our Knowledgebase, open and manage your support cases with LivePerson Technical Support, you have access to exciting features such as:

Identify and learn to use the tools that enable you to build and grow your online chat program, including meeting and exceeding your KPIs and benchmark goals

Meet and learn from LivePerson subject-matter experts

Reduce time spent troubleshooting program and technical issues

Onsite Training: Live sessions in your company offices designed to train agents, agent supervisors, and managers in a classroom setting. Courses offered include:

SURA eSkills Agent Chat Training

SURA eSkills Agent Refresher Chat Training

Train-the-Trainer

Agent Product Trainings

For more information on Onsite Training, contact your account manager or contact us.

Getting the most out of your LivePerson investment is important, and our training experts deliver classroom-like experiences via webinars that give you the tools and knowledge to do so. Log into theCustomer Center to find a list of available webinar courses.

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"Visitors who participate in live chat with us are twice as likely to convert as those who do not— and this is a program we’re still refining."