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2010 has been a big and busy year for IBM Electronic Support. Amidst the mass of migrations, new releases, awards won and conferences attended, here are some of the highlights. The "NEW" IBM Support Portal was unveiled in January, 2010. Since then, all areas of IBM have been in the process of planning or implementing migration to the new portal. It opened with Lotus products and much of Software Group products followed suite. In September, Power systems products migrated to the portal, and just this month, the IBM Software Toolbar... [More]

Starting this month, when you go to technical support documents for a select number of IBM products you'll see stars -- as in star ratings. We've started rolling out a 5 star rating system on technotes that lets you weigh in on how valuable the document was, and lets you see how others have rated the document. Among the first products to get the star treatment are Websphere MQ, Websphere Commerce, DB2 for Linux, Unix and Windows, Informix Servers, Maximo Asset Management, Tivoli Directory Server, Lotus Connections, Lotus Sametime, Rational... [More]

Just in time for Christmas.... We have had another entry for the new electronic support tools releases. As you will recall, the IBM Service Request Tool released version 2.0 in October . Well, the Service Request Tool team wanted to give our users just a bit more in 2010, so, on December 2nd, 2010, IBM Service
Request tool version 2.1 was released. Consider it an holiday gift ;-) This version provides the
following enhancements:
Improved IBM Service
Request portlet user interface within the IBM Support Portal
... [More]

In April of this year we launch the IBMElectronicSupport YouTube Channel, which is dedicated to providing short video tutorials on electronic support tools how-tos, features, usage, etc.... Since that time, the channel itself has had over 23,000 views and as of 12/1 the 29 videos have had over 13, 000 views, with 204 subscribers. We're looking to also get this video content on the IBM Education Assistant, for our clients who are unable to access YouTube. Here are the top 10 videos in descending order of views What is the IBM Support Portal... [More]

Since December is highlights and recap month, we thought that it would be nice to start off with a top 10 list of technical blog articles based on electronic support tools, features, releases. It does not include conference promotions, because, well, who doesn't love a conference ;-) These are in descending order by number of visits. So, if you have missed one, now you can go back and review. IBM Support Portal Features You Won't Want To Miss. Technical Support Chat Makes Lotus Support Easy IBM Electronic Support Weekly Update Now You Can Get... [More]