customer: i am here to pick up my meds. i dropped them off on wednesday.
Me: No, i dont see anything ready for you, and you are not in even in our computer system. Are you sure you dropped them off at walgreens?
customer: yeah, i dropped them off on wed
Me: Do you remember who was here when you dropped them off?
customer: I gave them to the white girl who was working that day
... me: no there is no white gril that works here.. in fact there is no girl that works here. it must be the cvs then.
customer: is this the store across the winn dixie plaza?
me: oh, it is cvs then...

customer: i am here to pick up my meds. i dropped them off on wednesday.
Me: No, i dont see anything ready for you, and you are not in even in our computer system. Are you sure you dropped them off at walgreens?
customer: yeah, i dropped them off on wed
Me: Do you remember who was here when you dropped them off?
customer: I gave them to the white girl who was working that day
... me: no there is no white gril that works here.. in fact there is no girl that works here. it must be the cvs then.
customer: is this the store across the winn dixie plaza?
me: oh, it is cvs then...

Click to expand...

I had one similar to these.

customer: picking up for Ms. X
me: I don't see anything, let me take a look in our computer to see... No, we don't have that name in our computer
customer: oh, well maybe they used my birth name when dropping off, look for Ms. Y
me: nothing for that either
customer: how about my given name? Ms. Z
me: No, what did you say your birthdate was? Maybe we can find you that way.
customer: well, it's either m/d/y or m/d/y, depending on who you ask. Oh, and maybe try looking up my married name as well, Mrs A
me: I'm sorry ma'am, I can't seem to find you with any of those names or birthdates, are you sure the rx was dropped off here?
customer: well, no, the doctor said he was going to call something in a few days ago though....

customer: picking up for Ms. X
me: I don't see anything, let me take a look in our computer to see... No, we don't have that name in our computer
customer: oh, well maybe they used my birth name when dropping off, look for Ms. Y
me: nothing for that either
customer: how about my given name? Ms. Z
me: No, what did you say your birthdate was? Maybe we can find you that way.
customer: well, it's either m/d/y or m/d/y, depending on who you ask. Oh, and maybe try looking up my married name as well, Mrs A
me: I'm sorry ma'am, I can't seem to find you with any of those names or birthdates, are you sure the rx was dropped off here?
customer: well, no, the doctor said he was going to call something in a few days ago though....

Nothing strange or unusual about that. I had a lady on the phone chew my butt and my techs butt for 15 minutes arguing about a script she dropped off only to find out she dropped it off at the CVS next door. People are stupid, rude and inconsiderate.

My other favorite is the very technical and challenging question, What is the date of birth? Why would anyone but an idiot pharmacy customer give any answer but the date of birth of the person you are picking up for? Yet dumb ass pharmacy customers give you thier own DOB as if thats going to help me find your wifes prescription.

My other favorite is asking them to sign for someone elses prescription. Do you want me to sign thier name? Yes, yes I do. I want you to break the law and forge someone elses name on an official document.

OMG this whole post is just gold. Every word had me cracking up, it's just so true.

"What is the date of dirth?" "Mine or her's?"
"Date of birth?" "I will pick it up tomorrow"
"What is the name?" "It's for my dog"
"What is the name?" "Dr. Spaceman called it in"
"What is the name?" "I dropped it off yesterday"
"What is the name?" "You people said it would be ready!"
"Sign here please" "My name?"
"Slide your credit card" *Blank stare*
"I need a refill" "Sure, what is the number?" "I don't have it" "OK, what is your name?" "Why? It's for amlodipine. Can you just get it ready without all the hassle?"

Nothing strange or unusual about that. I had a lady on the phone chew my butt and my techs butt for 15 minutes arguing about a script she dropped off only to find out she dropped it off at the CVS next door. People are stupid, rude and inconsiderate.

My other favorite is the very technical and challenging question, What is the date of birth? Why would anyone but an idiot pharmacy customer give any answer but the date of birth of the person you are picking up for? Yet dumb ass pharmacy customers give you thier own DOB as if thats going to help me find your wifes prescription.

My other favorite is asking them to sign for someone elses prescription. Do you want me to sign thier name? Yes, yes I do. I want you to break the law and forge someone elses name on an official document.

customer: i am here to pick up my meds. i dropped them off on wednesday.
Me: No, i dont see anything ready for you, and you are not in even in our computer system. Are you sure you dropped them off at walgreens?
customer: yeah, i dropped them off on wed
Me: Do you remember who was here when you dropped them off?
customer: I gave them to the white girl who was working that day
... me: no there is no white gril that works here.. in fact there is no girl that works here. it must be the cvs then.
customer: is this the store across the winn dixie plaza?
me: oh, it is cvs then...

It must be all the hydrocodone dust or something that turns people into complete idiots when they step into the pharmacy.

I swear a customers IQ drops a 100 points when they walk into a pharmacy. Albert Einstein himself could walk into the pharmacy and suddenly be struck dumb unable to understand even the simplest concepts such as copays, deductables, refills, ect.

OMG this whole post is just gold. Every word had me cracking up, it's just so true.

"What is the date of dirth?" "Mine or her's?"
"Date of birth?" "I will pick it up tomorrow"
"What is the name?" "It's for my dog"
"What is the name?" "Dr. Spaceman called it in"
"What is the name?" "I dropped it off yesterday"
"What is the name?" "You people said it would be ready!"
"Sign here please" "My name?"
"Slide your credit card" *Blank stare*
"I need a refill" "Sure, what is the number?" "I don't have it" "OK, what is your name?" "Why? It's for amlodipine. Can you just get it ready without all the hassle?"

Disclaimer: Had a callout today, it was a little rough.

Click to expand...

all these are so true

here's one from a few weeks ago

me: What's the name please?
patient; It's for my neighbor.
me:...?
patient: gives first name
me: What's the last name?
patient: gives last name
me: What's the address?
patient: I don't know
me: (Says nicely, but thinks...they're your neighbor, how can you not know their address) Could I have the date of birth then?
patient: I don't know that.
me: how about the phone number?
patient: gives phone number...does not match our records
me: that's not what we have
patient: Can't you just sell me the prescription.
me: no; I have to make sure I'm selling it to the right person
patient: Let me just call them then.
me: Facepalm

OMG this whole post is just gold. Every word had me cracking up, it's just so true.

"What is the date of dirth?" "Mine or her's?"
"Date of birth?" "I will pick it up tomorrow"
"What is the name?" "It's for my dog"
"What is the name?" "Dr. Spaceman called it in"
"What is the name?" "I dropped it off yesterday"
"What is the name?" "You people said it would be ready!"
"Sign here please" "My name?"
"Slide your credit card" *Blank stare*
"I need a refill" "Sure, what is the number?" "I don't have it" "OK, what is your name?" "Why? It's for amlodipine. Can you just get it ready without all the hassle?"

1.) I ring up an older gentleman (approx 55 y/o) who is buying meds for his wife.
Me: "May I have her month and day of birth?"
Customer: "It's on the prescription"
Me: "I would say so, but I need it to verify that I have the same [pt's name]."
Customer: "It's on the script"
Me: "I know it is, but my register requires that I enter it for a sale. We have many different patients with the same name. In fact, I'm related to a [person who has the same first and last name as a patient. Note: I am currently in school hundreds of miles from home]
Customer: "You don't need her date of birth."
Me: "May I have the patient's address so I can verify it in my computer system and get the date of birth from there?"
Customer: My wife and I live at [address].
I then go and look it up. He leaves after the sale and my pharmacist (who was four feet away) dies of laughter.

2)
Quite common:
Patient: I'm here to pick up a prescription for [any common last name].
(Do people expect me to sell them every script for anyone with a particular last name, much less a common one)

3)
This happened to a coworker at the drive through:
Rough-looking impatient patient: Picking up for [his name]
Intern: I don't have anything for you.
Patient: I dropped it off the other day.
Intern: I'll look it up in the system. May I have a date of birth?
Patient gives DOB
Intern: *Looks it up in the system and doesn't find anything* I didn't see anything in your profile.
Patient goes off on him, saying that we "are out to get [him]"
Intern then tells him he is going to check the hard copies for it.
Intern comes back after five or so minutes (the guy was parked at the drive through window)
Intern: It turns out we didn't fill it because you dropped it off in the tube [second drive through lane] and left before we could get a date of birth. We had several people with that date of birth in our system that lives in this town.
Patient: There's four [first and last names]; I know because three of us served time in prison together.

4)
Patient: I've come for a refill for a prescription.
Patient hands me an empty bottle with a Tussionex label on it with zero refills. Days supply on the bottle was computed by considering how many days the medication would last if the patient took it at the greatest frequency written on the label. Less than half the "Days supply" time had passed and the bottle was empty, implying that the patient had taken it at a much greater frequency than supplied. Remember that Tussionex contains Hydrocodone.
Me: I'm sorry, but you do not have any refills remaining.
Patient: It says that it is a _____ days supply and it has only been _____ days.
(By this time the pharmacist was right next to me)
Me or Pharmacist (don't remember): How often did you take it.
Patient: Whenever I needed it.
Pharmacist then went and explained that he should call his doctor to request a refill knowing full well that the doctor would laugh his tail off.

Don't even get me started on the drive through stories

Sorry that this has turned into a huge (very common) story post.
I'd hate to imagine how many stories I'll have by grad day.

me - "Thank you for calling X pharmacy, this is Y speaking how may I help you?"
crazy lady - "912322"
me - "I'm sorry you are calling in a refill?"
crazy lady - "yes!"
me - "sorry can you give me that number again?"
crazy lady - "why? you didn't get it the first time?!"

side note: This same lady also got escorted out of the store once for eating a donut from the deli department without paying, she said she thought they were samples... but they are behind a glass container and have a price right underneath them.. sigh.

me - "Thank you for calling X pharmacy, this is Y speaking how may I help you?"
crazy lady - "912322"
me - "I'm sorry you are calling in a refill?"
crazy lady - "yes!"
me - "sorry can you give me that number again?"
crazy lady - "why? you didn't get it the first time?!"

side note: This same lady also got escorted out of the store once for eating a donut from the deli department without paying, she said she thought they were samples... but they are behind a glass container and have a price right underneath them.. sigh.

me - "Thank you for calling X pharmacy, this is Y speaking how may I help you?"
crazy lady - "912322"
me - "I'm sorry you are calling in a refill?"
crazy lady - "yes!"
me - "sorry can you give me that number again?"
crazy lady - "why? you didn't get it the first time?!"

side note: This same lady also got escorted out of the store once for eating a donut from the deli department without paying, she said she thought they were samples... but they are behind a glass container and have a price right underneath them.. sigh.

Click to expand...

I can totally see that. I have this happen alot though:
Me: Thank you for calling ___, this is ______.
customer: I want to call in a prescription.
Me: Are you a doctor or with a doctor's office.
customer: No, I need a refill.
Me: Okay, may I have an Rx number?
customer: I don't know it, but my name is _____
Me: Okay, may I have a date of birth.
Customer: It is _____
Me: Okay, what medication do you need refilled?
Customer: I don't know. My anti-depressant.
The customer has half a dozen anti-depressants on her profile.
Me: Do you know which one you need?
Customer: JUST GIVE ME MY **** REFILL.

And my absolute favorite&#8230;
Customer: Refill everything for me and my husband that will refill.
(I check and each of them has about fifty prescriptions within the past year, leaving me to check not only which ones have refills, but also which ones do not give a "Refill too soon.")

me - "Thank you for calling X pharmacy, this is Y speaking how may I help you?"
crazy lady - "912322"
me - "I'm sorry you are calling in a refill?"
crazy lady - "yes!"
me - "sorry can you give me that number again?"
crazy lady - "why? you didn't get it the first time?!"

Click to expand...

A few days ago I had one like this, but much worse.

crazy lady: I need a refill
me: okay, do you have the rx number?
beep beep beep beep beep
me: ma'am?
crazy lady: I just entered the number!

Me -"Thanks for calling walgreens, this is joetrisman, can I help you?"
Pt - "Yeah, I'd like to get my prescriptions filled."
Me - "Do you have the prescription number?"
Pt - "No, but my dob is blah blah blah"
Me - "Ok, what did you want to get filled today?"
Pt - "Just give me everything that should be filled"
Me -

Me -"Thanks for calling walgreens, this is joetrisman, can I help you?"
Pt - "Yeah, I'd like to get my prescriptions filled."
Me - "Do you have the prescription number?"
Pt - "No, but my dob is blah blah blah"
Me - "Ok, what did you want to get filled today?"
Pt - "Just give me everything that should be filled"
Me -

Scenario 1:
Me: "When would you like to pick this up?"
Patient: "Now."
Me: "Ok, we can have it in 15 minutes for you, we'll call your name when it's ready."
Patient: "Why can't I have it now?"
Me: "Well sir, it takes time to enter it into the computer and have the pharmacist verify it."
Patient: "Okay, I'll come back later."

Scenario 2:
Me: "What is the patient's date of birth?"
Person: "It's for my dog."
Me: "Ok, do you know the date of birth, or perhaps the year?"
Person: "No, I don't know! It's for my dog!"
Me: "Well sir, we still have to create a profile for your dog. What is your address?"
Person: "Ummmm.....They live with me."
Me: "I realize that, but I don't know who you are..."

At Drive-Thru:

Me: Patient hands me two new prescriptions: "When would you like to pick this up?"
Patient: "You don't have it ready now?"
Me: "No sir, you just handed me your prescriptions. It takes time for us to enter it into the system and for the pharmacist to verify the order."
Patient: "Oh ok, I'm going to go to McDonalds where they have my order ready when I come through the drive thru and come back."
Me:

Me: Patient hands me two new prescriptions: "When would you like to pick this up?"
Patient: "You don't have it ready now?"
Me: "No sir, you just handed me your prescriptions. It takes time for us to enter it into the system and for the pharmacist to verify the order."
Patient: "Oh ok, I'm going to go to McDonalds where they have my order ready when I come through the drive thru and come back."
Me:

Old lady (OL): I just got a call from your pharmacy from a very rude employee.
Me: Oh, really? did you get their name?
OL: No. But it was a man's voice
Me: I'm the only man working in the pharmacy and I haven't made any phone calls today.
OL: He was very rude. He called to tell me that I had a prescription ready for pick up. When I tried to ask him what it was he just kept on talking. He didnt listen to anything I said and then hung up.
Me: *holds phone away to laugh* that was our automated system. It calls out reminders for our customers.
OL: well he is very rude.

I tried another few attempts to explain it was a machine/recording/robot. Nothing worked

Old lady (OL): I just got a call from your pharmacy from a very rude employee.
Me: Oh, really? did you get their name?
OL: No. But it was a man's voice
Me: I'm the only man working in the pharmacy and I haven't made any phone calls today.
OL: He was very rude. He called to tell me that I had a prescription ready for pick up. When I tried to ask him what it was he just kept on talking. He didnt listen to anything I said and then hung up.
Me: *holds phone away to laugh* that was our automated system. It calls out reminders for our customers.
OL: well he is very rude.

I tried another few attempts to explain it was a machine/recording/robot. Nothing worked

Old lady (OL): I just got a call from your pharmacy from a very rude employee.
Me: Oh, really? did you get their name?
OL: No. But it was a man's voice
Me: I'm the only man working in the pharmacy and I haven't made any phone calls today.
OL: He was very rude. He called to tell me that I had a prescription ready for pick up. When I tried to ask him what it was he just kept on talking. He didnt listen to anything I said and then hung up.
Me: *holds phone away to laugh* that was our automated system. It calls out reminders for our customers.
OL: well he is very rude.

I tried another few attempts to explain it was a machine/recording/robot. Nothing worked

Old lady (OL): I just got a call from your pharmacy from a very rude employee.
Me: Oh, really? did you get their name?
OL: No. But it was a man's voice
Me: I'm the only man working in the pharmacy and I haven't made any phone calls today.
OL: He was very rude. He called to tell me that I had a prescription ready for pick up. When I tried to ask him what it was he just kept on talking. He didnt listen to anything I said and then hung up.
Me: *holds phone away to laugh* that was our automated system. It calls out reminders for our customers.
OL: well he is very rude.

I tried another few attempts to explain it was a machine/recording/robot. Nothing worked

Click to expand...

The EXACT same thing happened at our pharmacy. After numerous times trying to explain to her it was just a recording and not an actual person, we finally just put her on the do not call list

Old lady (OL): I just got a call from your pharmacy from a very rude employee.
Me: Oh, really? did you get their name?
OL: No. But it was a man's voice
Me: I'm the only man working in the pharmacy and I haven't made any phone calls today.
OL: He was very rude. He called to tell me that I had a prescription ready for pick up. When I tried to ask him what it was he just kept on talking. He didnt listen to anything I said and then hung up.
Me: *holds phone away to laugh* that was our automated system. It calls out reminders for our customers.
OL: well he is very rude.

I tried another few attempts to explain it was a machine/recording/robot. Nothing worked

Click to expand...

Has happened 3-4 times to me. Worst part is that our store's voice is SUPER robotic sounding, and I have no idea how you'd mistake it for a person.

My store is known to have some of the rudest customers in the district.

Here's my own:
Big older man with a big cowboy hat at the pick-up counter: I want non-safety caps on my rx's.
Cashier: I need you to sign this waiver sir.
Big Man: Why do I need to sign this waiver? I want non-safety caps.
Cashier: Sir, it's policy to sign this waiver that you agree to non-safety caps.
Big Man (raising his voice): This is stupid! I don't need to sign anything! Give me my medicines! I have no kids at home!
Pharmacist (Me): Sir, you need to sign this so that, if your grandkids get your medicine, you can't sue us.
Big Man (shouting): I have no grandkids! This is ridiculous! I refuse to sign that paper! I want my non-safety caps!
At this point he was shouting so loudly and he was towering above me and two cashiers. I raised my voice too. You need to sign the paper if you want those caps!
Then he reached over, to all the way over the counter, grabbed his meds and ran off!
He turned around and shouted, "I am going to take my business elsewhere!"

Note: I had just read an article that day of an old lady who tried to sue her RPh when he gave her non-safety because her grandson had taken digoxin and died.

fast forward three months...

Big Man with a Big Cowboy Hat is standing there and he says, " I want to apologize".
I look at him blankly.
"Sir??"
....my tech nudged me and whispered it was the same guy from 3 months ago. I smiled and said, "sure, no problem". Then he signed that paper!!

Story 2: This has happened at least 3 times to me.

Older Lady with Bossy Adult Daughter in Tow: I want my Adderall. I have a script I dropped off yesterday.
Me: We couldn't fill that script. It says too soon until 15 days from now.
Older Lady: What do you mean, in 15 days? I've been out for a month! That guy there told me it'll be ready today!
Me: sorry ma'am, but it says here you got it 15 days ago.
Older lady and daughter in unison: No way! Not true! What are you talking about?
I go to the computer and print out her signature and show it to them.
Older lady and daughter: What! This is not her signature! This is not my signature! This is a forgery! (fingers point at me) Someone in your pharmacy forged this! One of your staff stole the adderall!
Me: We have cameras. Do you want me to check the camera for that day and see who picked it up?
They: Yes! And then we'll get the Adderall right? And we should get it for free! "Cause it was stolen!
Me: Yeah, yeah, whatever. I'll call you once I talk to the manager about the video.
They: Yeah, you better check that video! We are sure it was one of your staff! You better give it to us for free!

We check the videos. It was the lady's husband picking up.
I call the lady.
Me: It was your husband ma'am.
She: This is insane! He did not pick it up! I've already asked him! I can't believe...oh just a moment..what was that dear...oh ....oh I see...Ummm... I just talked to my husband. He did pick it up.
Me; Okay, so no problem then.
She hangs up.

Next day:
She and Older Daughter: Hi, I'm here. I don't know how to apologize for yesterday. Anyway, I have like ten adderall script for my ten grandkids here. And I want you to refill my 10 prescriptions. Did you write all the names down? Good.

She walks away.

I stare at her back.

the end.

My favorite thing of all those incidents of dumb or rude customers is that, after they leave the store, we all fall over each other laughing or we all get mad and vent to each other. It's a good team-building exercise.

It reminds me of "50 things nurses don't tell you" in Reader's Digest. One of them was, "if you are rude to me I will still treat you courteously, but bear in mind that once I get back to the nurses' station I will be telling everyone about you."