BSc in Computer Science

PhD in Computer Science

Qualificações

First Certificate
(2005)

University of Cambridge

I have been awarded GRADE C in the First Certificate in English - Council of Europe Level B2

Publicações

ITQMM: A new model for IT Processes

ACIS 2013

Information Technology (IT) Governance and IT Service and Processes Management (ITSM) are one of the priorities in organizations. Although many organizations are aware of the importance of using well-defined quality IT processes, they face the problem of how to use and improve them in practice. One of the final objectives of any ITSM policy must be to guarantee an adequate IT quality. In this sense, the use of action frameworks as Information Technology Infrastructure Library (ITIL) is essential. However, s

EFQ_TIL: Relationship model between ITIL and EFQM to assure service quality in IT Processes

ISD 2011

IT Service Management (ITSM) was stablished based on modern international standards such as ISO/IEC 20000 and ITIL. One objective of good management of IT services must be provide adequate quality management. Currently the application of appropriate models for government and IT Management are one of the priorities in the area of IT in organizations and in this sense, the use of action frameworks, for example, ITIL is essential. In its implementation is necessary to consider, among other things, improving th