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Jan 1, 2015

Customer Service Specialist I Interview

Anonymous Interview Candidate

Accepted Offer

Positive Experience

Easy Interview

Application

I applied online – interviewed at Office Depot.

Interview

Walked in store after seeing the ad and was told I should apply online. Called me within the week and interviewed next day by one of the store manager. I did a personality survey at their print center before I left. Got a call that I was accepted later, and went in to sign paper for drug and background testing.

Interview Questions

What would you do if you notice another associate was trying to steal something? 1 Answer

Negotiation

None. I know it was entry, part-time customer service at big box with no experience, so minimum wage.

Other Interview Reviews for Office Depot

Customer Service Specialist I Interview

Anonymous Interview Candidate

Accepted Offer

Positive Experience

Average Interview

Application

I applied in-person. The process took a week – interviewed at Office Depot.

Interview

You fill out an online application (that includes copy of resume), if they consider you for the job the store manager gives you a call for an interview. Then you are asked to take a test. If you score high, you may get an offer.

Customer Service Specialist I Interview

I applied in-person. The process took 4 days – interviewed at Office Depot (Waxahachie, TX).

Interview

The hiring process when I applied was the old standard of paper application. Once applied, you go into the store and take an assessment test. This usually takes 30-60 minutes and just basically asks behavioral questions, scenarios, and your personal ideas on the situation, or task. Every store is different and I was interviewed once with one of the floor managers. Questions are pretty basic: Why did you apply?, What makes you a team player?, What is your biggest contribution toward customer service? etc. People from other stores have been interviewed twice, usually with the department manager and then the Store manager. It's really not hard to get the job, just answer with the idea that customers come first and that you work with teams very well.

Interview Questions

Give me a time when you gave poor customer service, and how did you resolve it? Answer Question

Negotiation

No negotiations, made less than previous job I worked at. At the time I was in college and just needed some income for food,gas, and anything school related.

Customer Service Specialist I Interview

I applied in-person. The process took 1+ week – interviewed at Office Depot (New Brunswick, NJ) in February 2014.

Interview

The interview process was brief and over within a couple of weeks. The manager spoke with me briefly asking me essentially when I wanted to start. It was more of an interview of necessity than an actual search to find people who fit well with the company's core values. It seemed like employees came and went in rapid cycles so they were always hiring.

Customer Service Specialist I Interview

Anonymous Interview Candidate

Accepted Offer

Positive Experience

Easy Interview

Application

I applied through a recruiter. The process took a week – interviewed at Office Depot.

Interview

I heard that Office Depot was hiring so I went there and asked to talk to the manager. I took the assessment that very same day and got called back a week later, then scheduled an interview. I went through 2 interviews, one with assistant and one with head manager. They just asked me about myself, my goals, why I wanted to work here. Basically we sell ourselves to them. Why are you a good candidate? How would you handle a difficult customer, strengths, weaknesses, and work experience? Everything was positive and a chill interview and he told me to get the drug test!

Interview Questions

None really. The interview was honestly like a conversation. Answer Question

Negotiation

No negotiation. Just gave us the wage that Office Depot offers and said there is an opportunity to grow.

Customer Service Specialist I Interview

Anonymous Interview Candidate

Accepted Offer

Positive Experience

Average Interview

Application

I applied online. The process took 5 days – interviewed at Office Depot.

Interview

Applied online and was called by manager to come into store to take assessment. After completion, I was given my score immediately. Within three days I had interviewed with both the Assistant Manager and Store Manager and had accepted an offer for employment.

Customer Service Specialist I Interview

Anonymous Employee

No Offer

Interview

Hiring process is completely online, managers have no control on who gets sent to which store. Then you have to answer a questionnaire in the store. Interview process is quick and speedy and by then you probably already have the job. (At least in my case.)

Interview Questions

The most difficult situation is convincing customers how PC/Android is better than Apple. Answer Question

Customer Service Specialist I Interview

I applied in-person. The process took 1+ week – interviewed at Office Depot (Prince Frederick, MD) in May 2013.

Interview

I submited my online application and went into the store the next day and they have me a test of about 110 questions. The test was completely on behavior and basicaly looks for how approachable you are to customers and your ability to sell on the floor.

Interview Questions

A lot of the questions on when to approach the customer or what to say to them when selling can seem like they have multiple answers. 1 Answer

Negotiation

No Negotiation was aaliable they were extremely clear on what the pay/benefits would be.

Customer Service Specialist I Interview

I applied online. The process took 2 weeks – interviewed at Office Depot (Columbus, OH) in May 2013.

Interview

Tried to apply online but a very terrible job search website. Had a friend who worked at the store talk to the manager who gave me the exact job number to apply for. Very average interview. Was being interviewed by manager in training and the store manager briefly stepped in to say hello. Extremely generic questions, interviewer got tired of the questions (obviously provided by corporate) and we just talked about general stuff regarding sales.

Customer Service Specialist I Interview

Anonymous Interview Candidate

Accepted Offer

Positive Experience

Average Interview

Application

I applied online. The process took 2+ weeks – interviewed at Office Depot in November 2012.

Interview

Contacted the same week that I applied for the position. When I arrived at the store there was an online assessment that was required to see if I even qualified for an interview. The first interview was with the assistant store manager who asked some basic interview questions. A second interview was scheduled a few days later. The second interview was with the manager a few days later.

Interview Questions

The pre-interview questionnaire was unexpected. Before I could actually interview with the assistant manager. I had to stand in front of the store and answer all the personality questions for about half an hour. Answer Question

Glassdoor has 32 interview reports and interview questions from people who interviewed for Customer Service Specialist I jobs at Office Depot. Interview reviews are posted anonymously by Office Depot interview candidates and employees.