Filament didn't reach the hotend - S5

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We just got an Ultimaker S5, I've been setting it up and when feeding the PVA I didn't push properly so the filament didn't reach the hotend. During the setup I was asked to wait until it arrives but it wasn't moving (then with the second filament I saw at the end it moved very slowly, maybe it was moving but it was half way).

How can I get it moved?

I tried to remove the tube to be able to cut it and start again, but I can't remove it.

thanks

PS: I must say that the first setup wasn't easy: from removing the box clamps to feeding, wifi..

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Yah it is very slow to move. If you get stuck this way again, flip the lever on the extruder, which will release tension on the filament, and push the filament to the hot end. You can do this while it is in the state of waiting to extrude. Close the lever again. It'll extrude shortly after.

Best hint I got for feeding is to cut the filament at an angle. It makes feeding much easier. I find I want to see about 5 cm/2 " worth of filament in the tube when it prompts me to feed the filament. This minimizes the wait for the extrusion.

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