Block Manager and Residential Manager FAQ

When we handle enquiries from prospective customers, they often ask us about specific aspects of Qube’s functionality so we thought we’d answer some of their most common questions here. If you have a query that isn’t covered or would like more information, please complete the form at the bottom of this page or call us directly.

What information can residents see?Essentially, there is no real limit to what residents can view– as long as that data is held within the system. Exact visibility levels are subject to the security/privacy levels required by the manager. In most cases, it is usual to see building/estate notices, payment histories, service charge statements, maintenance requests and so on.

What information can directors see?Again, it is possible to pull through information from within Qube for directors to view. This can be through a portal, with the information pulled from Qube or via automatically generated and emailed reports.

Is there a mobile/tablet site for residents?While there is not a dedicated app for viewing the self-serve portal, it is accessible through any mobile device (Qube is developing specific apps for other purposes, for example site survey app for property inspections).

Can residents report faults?Yes. They can report faults and then check on the status of repairs. This fully integrates with all other data and parts of the system – including the property helpdesk and purchaser/supplier elements.

Does Qube integrate with finance packages such as Sage?Yes. Qube has been linked to a number of accounting packages, including Sage – and this is a common requirement. However, it should be recognised that Qube is also an accounting package and supports full company accounting, as well as client accounting.

What about other information, such as insurance agreements and valuations?The Qube system is flexible enough to deal with any additional information that property managers may require. The built-in document manager will store associated documentation and images and screens/fields customised by the end user (system administrator) to hold any information that needs to be stored.

Is there a mobile app for property managers?Yes. There is a fully integrated site survey app available, developed 100% in house by our dedicated apps team. While there are third party products available, none of these link seamlessly with property management software solutions. So, with the Qube App you are guaranteed one set of data and no duplication or error. The app is designed to be flexible enough for all types of survey, no matter the nature of your business or portfolio. For more information see here.

Does Qube promote ARMA and RICS compliance?Qube property management software will help organisations comply with ARMA and RICS guidelines. If organisations using Qube follow our best practice advice, we are confident that they will comply with the requirements of ARMA-Q. Some of the first companies to achieve ARMA-Q status use Qube and the company’s processes are consistent with the requirements of the RICS service charge code of practice. In other words, companies using Qube effectively will be compliant with the regulations.

What can be automated for the property manager?Most reports and routines within the software can be automated to suit the property manager. Reports can be generated at the appropriate time and automatically sent to recipients and routines can run out of working hours to ensure there is no impact on the business.

What else can the software do?Due to the number of companies using the software and the varied nature of these organisations, we believe that Qube is the most highly functional system in the marketplace. A very small selection of the highlights include:

Diary functionality is a core element of the Qube solution. Diaries can be set to any user and against any record within the system. Qube also links the diary (as well as email) functionality to Outlook, meaning that diary reminders will not only show in a user’s Qube calendar but also in Outlook.

Qube’s maintenance management functionality enables you to organise the maintenance of your properties, units and assets quickly and efficiently – from the logging of a reactive call, or the recording of planned work, right through to the receipt and payment of a supplier’s invoice.

Qube’s multi-stage workflow approach is another key benefit. For many customers, their workflow will begin with an experienced Qube consultant, who will assist them with defining their business processes. These processes are initially created from best practice examples used by other customers and then developed in line with how exactly you use the system.

Remote access to the system - from a mobile device if necessary - allows workflows to be progressed away from the office, while the Qube Task Hub allows for even easier access to workflows, including from suppliers and (if necessary) leaseholders / tenants.

Is Qube hosted in the cloud or on premise?Qube can be deployed in the way that best suits you. We are able to deliver server-based solutions, install Qube onto third-party hosted solutions or to offer Software as a Service through our own virtual private cloud.

What support is available?Qube Global Software offers support on a number of different levels and, unlike many other suppliers in the industry, we do not charge for this over and above the licence fee. Our support team is available over the phone, via email or through screen sharing, and has forged a great reputation among our 500-strong customer group for solving issues promptly and efficiently.

However, we also encourage customers to help themselves, with extensive help files being available through the software and our ‘Customer Zone’ (an online information portal) also offer a huge amount of information.

We send out regular communications to our customers – Qube Direct (a monthly information bulletin) and Qube Plus (a quarterly publication helping users to get the most from the software) offer frequent updates and advice.

We also offer regular events for customers, including an annual Customer Conference and regional Roadshows – both of which enable customers to see more of the software, get advice on how to get the most from it and offer a chance to network with like-minded users.

How is data migrated for a managing agent using your system for the first time?Data input is a key part of the ‘prototyping’ of a new Qube installation and many customers do this manually, using this process to familiarise themselves with the software.

However, this is not an option for others (particularly those moving from other suppliers) . Where this is the case, we will manage an import of the data (either static data or full financial information).

Are additional modules / add-ons available?Qube has a core system, with a number of add-ons available depending on the requirements of the individual organisation. Each Qube system is tailored for the unique needs of each customer based on their business processes and their budget.

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