About them:
This company is a wholesale telecommunications provider based in their Bristol HQ which is currently being re-fitted to be an amazing modern work environment. They are a team of engineering led, honest, transparent people who strive for a fair and transparent marketplace, they've been around since 1996 and they provide services to many of the UK's ITSPs and telecommunications companies, as well as an increasing number of overseas providers.

Position:
They are currently seeking like-minded individuals to join their dedicated operations team. You will be their customer's first point of contact providing the customer service they've learnt to expect from the company: honest, friendly, and efficient. You'll listen to their customers and use your training and enthusiasm to answer their questions about their services and resolve any issues they may be experiencing.

You'll also be responsible for:-
- Diagnosing faults at the first level, escalating and updating as required.
- Handling inbound/outbound number porting (GNP,MNP,NGNP)
- On-boarding new customers

They need someone who cares about their work and the customer experience, who is able to learn quickly whilst managing their own time. This is an excellent opportunity to learn and develop a wide variety of skills and explore your potential in a fast-paced organisation. An understanding of VoIP & Telecoms is a bonus, but absolutely not essential.

They have full-time & part-time positions available. Standard working hours are 9-5 Monday to Friday, with out-of hours on-call to be discussed, part-time hours would be between 10-3 with salary scaled accordingly.