IDEATION

Lean UX flow-prototype hybrids assisted with time management and focus in developing solutions.

Group brainstorming session: How can we make this a fun experience involving voice?

KEY FINDINGS: VOICE-FIRST

The user research and assumptions were already established by the client from the beginning. The focus was on the key finding that 67% of ATM users have had their cards replaced in the last 4 years. Technically, voice command and recognition seem to be the most secure form of identity because each voice is different.

VOICE COMMAND: How it works

Users enjoy a fun experience to use voice command to grant permission to access transactions.User can set up their accounts previously by:

1) Recording their voice

2) Choosing a voice feature as their password

Design Decision:

RATIONALE:

User error:Scenarios such as logging in to the wrong account because of environment/similarity in voices; or external factors where users were in a rush, didn’t want to sing, or were sick and could not want to use their voices were accounted for in the voice-first design.

Next Steps:

Partnerships with karaoke bars and nightlife were mentioned. Voice recognition as security identification could be linked to Siri or Alexa. MC Capital could be linked with Siri so that a user could tell Siri she wanted to withdraw $30 from her phone, pop over to a MC Capital ATM, say "Hello" and get her requested amount of cash.