A hard shutdown, also referred to as a hard reset, returns your company's HTC EVO to its original factory settings. If you simply want to shut down but not reset the device without using the device's on-screen menu system, you can do so by holding down the power button for two seconds. A hard reset is a more permanent solution to hardware and software issues: Performing a hard reset on the EVO results in the loss of all user data. As such, you should back up any files and other information you want to keep before proceeding.

Hard Reset With Screen Access

Press the "Home" button to return to the EVO's home screen.

Press the "Menu" button and tap "Settings" to load the Settings screen.

Tap "Privacy" and then tap "Factory data reset."

Tap "Reset phone" to perform a hard reset of the EVO.

Hard Reset Without Screen Access

Press and hold the "Volume Down" button with the phone turned off. The Volume Down button is located on the right side of the EVO.

Press the power button while continuing to hold the "Volume Down" button.

Release both buttons when the EVO's display turns on.

Manipulate the buttons to move through the on-screen menu and select "Clear Storage."

Press the power button to select "Clear Storage" and perform a hard reset of the EVO.

Warning

Performing a hard reset results in the loss of all user data. Back up any files and other information you want to keep before proceeding.

About the Author

Andrew Tennyson has been writing about culture, technology, health and a variety of other subjects since 2003. He has been published in The Gazette, DTR and ZCom. He holds a Bachelor of Arts in history and a Master of Fine Arts in writing.