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Thursday, 18 October 2018

Ryanair to swtich handling agent at London Stanstead early next year....bad news for passengers!

The low-cost airline Ryanair announced this week that it was switching handling agents at its largest and perhaps most important bases, London Stanstead Airport.

From 1st February 2019, OmniServ will take over from Swissport and start providing all of Ryanair’s check-in, baggage and ground operations handling at Stansted. This is a massive undertaking for Omniserv, who will be operating under the name of Blue Handling, as Ryanair operates more than 200 flights a day from London Stanstead.

It isn't clear how, after an extensive tendering process OmniServ managed to steal the contract off Swissport, who will continue to handle Ryanair’s operations at over 40 other airports across Europe and the UK. OmniServ have an incredibly poor reputation, many passengers cite rude staff, lack of understanding, abandoning disabled passengers and incredibly slow service. The company has a one-star rating on Trustpilot, which might indicate why they are going to be operating under the name of Blue Handling!

Ryanair’s Director of Operations, Adrian Dunne said: “We are pleased to award our London Stansted handling contract to OmniServ, from 1st February next, who will operate as Blue Handling. We look forward to working with both OmniServ and Stansted Airport to improve the customer experience and punctuality at Stansted.”

According to Ryanair, all current Swissport staff at Stansted will be offered contracts with OmniServ from 1st February, in order to minimise disruptions. Although some of the reviews listed on Indeed, Glassdoor might cause some Swissport staff to look for alternative opportunities.

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Meet the team

Jason Shaw.

Jason Shaw's love of the aviation industry started at a young age when he used to watch the whirlybirds of Bristow Helicopters coming and going from the garden of his Surrey childhood home. Since those days he's worked in a number of key areas within the aviation industry from airlines, travel agents, holiday companies and product selection to reporting on it for local radio and making video travel brochures.

Jason is also an experienced broadcaster, having presented on radio, television, corporate videos and video travel brochures. He's an avid writer and written a number of books, articles, features and reports. He also loves to travel and his favourite destinations include Port Douglas, Singapore and Copenhagen.

Joshua Jordan.

Josh loves to travel and has a passionate interest in the airline industry. He's worked in both travel and the media for a number of years. His voice can often be heard on Internet-based radio stations as well and the odd commercial! The destination he calls his favourite is - New York.

Adam Shaw

Adam is the youngest member of the team, no relation to Jason and like the rest of the team, he has a keen interest in airlines, aircraft and aviation. His favourite destination is Prague and has just started taking flying lessons.