TripAdvisor Traveler Rating:

3.05Cleanliness

4.05Location

3.05Rooms

3.05Service

3.05SleepQuality

3.05Value

4.05

“Remodeling”

Sep 14, 2013Rhonda N, Griffin

During my stay, they were remodeling. NO ice maker on any floors were working. I stayed two night. Second day, the elevator was ou of service, I'm assuming for remodeling, so had to take the stairs to 3rd floor, wasn't bad, til I had to carry all luggage down three flights of steps. My coworker and I called a month in advance, we requested rooms on the same floor, that did not happen either. I understand remodeling, however, if you call a month in advance requesting rooms on the same floor for two rooms, that should be blocked for the days requested. Disappointed. The lady checking us in was rude, Regional mgr happened to be in our hotel at check in and . over heard her,and said he would take care of how she acted.,he appoligized for her rudeness. Water in sink in bathroom the second day was muddy, and spurted out water. Alot wrong!

Read management response to this review.

Management response from HospitalityMgr, Manager

Hi Rhonda,
I am so sorry about the experience you had from check in to the stay in the hotel with the issues of your rooms.
I do remember you at check in and the issues that happened.
I want to first start off by apologizing again with the way you were treated at check in and your rooms not being where you had requested them.
I want to advise you that I am know the General Manager and that there have been staff changes at the hotel to make sure that we do not have issues like this again in the future.
We want all of our guest to get the value of what they pay for when staying with us and you feeling like our hotel is your home away from home.
I hope you will come again in the future and see all the great new changes at the hotel including the warm Southern Hospitality that the new staff we have offers you upon arrival in the hotel.
I look forward to seeing you again soon.
Sincerely,
Georgette Lake - Hill
General Manager
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