The list of 🐛

🐛 Contacts missing when updating from Android 5 to Android 6

Symptom(s):

Contacts stored on the phone memory and not synched with an account can disappear after the migration from Android 5 to Android 6

Workaround:

There is no real workaround if the contacts are gone, but you can follow these steps to make sure they are not simply hidden.

Open the Contacts app

Open the menu by touching the three dots on the top right corner and select Contacts to display. Here you will see a list of accounts: you can decide to display either

all contacts

contacts from only one account

a custom view with more than one account

Make sure all your contacts are visible and double check if any are still missing. If you still can not find some of them, then they were likely saved in the internal memory and are not retrievable anymore.

🐛 Third party app location issues

Symptom(s):

Some third party apps cannot identify the position of the phone when the GPS signal is absent (e.g. due to poor weather conditions; heavily shielded building; battery saving mode active). This issue was validated with the app OsmAnd; and it does not appear when using Google Maps, or when using Android 5.

Workaround:

Use Google Maps. If you want to use a third party app, make sure the Location mode is set to High accuracy. To do so, go to Settings > Location > Mode

Workaround:

🐛 Loudspeaker volume during calls is inconsistent

Symptom(s):

When calling certain numbers the output volume of the loudspeaker is too low.

Workaround:

None

Extra info needed:

Due to the inconsistent nature of this issue, it is more difficult for us to replicate it. Therefore, if you wish to help, please provide us some details about your experience by leaving a comment in the bug tracker, including the following information:

Is the volume low only when calling mobile phones or landlines?

Is the volume low only when calling specific numbers?

Did you notice any other pattern? Please try to be as descriptive as you can be

Send us a screenshot of the following menu: Settings > Maintenace > Checkup > Mobile connectivityIf you are using two SIM cards, send us the info regarding the SIM you are using when the issue manifests itself.

Fixed issues

Cannot place a call with two SIM cards when there is no preferred SIM for calls ("Call not sent" error). Solution: Perform the update to our latest OS version

The location icon (GPS) stays active in the status bar when using the location feature on a High accuracy or Device only setting. Once the location feature is not used anymore, the icon should disappear but stays there instead. Solution: Perform the update to our latest OS version

Boot loop after updating the phone to Android 6. Solution: Manually perform the update to our latest OS version, by following the instructions written in paragraph 4 of our support article. Or return your phone to factory settings

Display stays black after a call. The proximity sensor does not process the distance data correctly. This usually leads to the screen not turning back on if the phone is taken away from the user’s ear. A calibration should solve the problem (Settings → Maintenance → Proximity sensor)

Density setting (DPI) was wrong and caused some buttons to be hidden behind the software buttons

Regression in Acces Point Names (APN) configuration

The font is too small in certain apps (Google Docs, Sheets etc.)

Density settings adjusted (compatible for use with VR cardbox now)

Only the red notification light (LED) is blinking

The charging status light (LED) is not lit

The Wi-Fi symbol 'jumps' off

The HSPA+ symbol is grey instead of white

The phone crashes when there is only a roaming SIM card in the second slot