Service quality norms announced for cable operators

New Delhi, Feb 24 (IANS) The telecom watchdog Tuesday introduced regulations that seek to improve the quality of service provided by cable TV operators in areas where set-top boxes are not mandatory. The regulations will come into effect April 1. “These regulations will empower the consumers for receiving quality service from the cable TV service providers in non-CAS (conditional access system) areas,” the Telecom Regulatory Authority of India (TRAI) said in a statement. Set-top boxes are not mandatory in non-CAS areas.

TRAI has also mandated that cable service providers maintain a helpdesk for redressal of complaints from 8 a.m. to 8 p.m.

Moreover, the procedure for connection, disconnection and reconnection of cable services is required to be completed within seven days.