Company information

PayLock is on a mission to humanize the parking business.

PayLock believes that parking is a valuable and limited resource. As a critical service, parking must be fairly, creatively, and aggressively managed by public and private administrators. PayLock’s mission is to find ways to promote a healthy parking environment where everybody wins.

PayLock offers a suite of unique parking management products and services. We provide solutions that provide unprecedented customer service and good government solutions that are easy for our clients to pay for.

PayLock’s proven solutions produce immediate results without the risk of a large, upfront investment. Since PayLock services are based on contingency fees, our clients generally have no out-of-pocket expenses whatsoever. We rule.

Company information

Headquarters location
205 W. Main St.
NJ 08876
Somerville
US

Some facts

Founded in

2004

Founded by

Patrick Moynihan & Cory Marchasin

Company Size

150

Solutions

Collection Services

Consulting Services

Product information

Simple, motorist-removeable booting

The SmartBoot itself is a 16-pound device with embedded electronics that can be removed from a car without special assistance. This technology alone revolutionized the world of vehicle immobilization. All other forms of booting require a motorist to wait for someone else to return to the vehicle location for removal. It’s not uncommon for this to take hours or even days depending on the situation. Motorists with a SmartBoot have the option to be on their way in less than five minutes.

21st century permitting

Antiquated paper permits are time consuming, costly, and ineffective. Paper permit programs handcuff municipalities by preventing them from easily scaling with piles of paper and red tape. Additionally, they require motorists to endure tedious trips to service centers, convoluted applications and long waits for approval. Customers come away feeling disgruntled and unimpressed with these 1970’s processes. Also, paper permits are a royal pain to enforce when windshields are tinted and visibility is obstructed. Finally, As demand for parking increases, the use of paper permits enables easy counterfeiting and emerging black market activity.Digital Permits helps you catch up to the 21st century.There is no better way to fix these problems than to implement a completely paperless solution. PayLock’s Digital Permits provides the answer. Software, hardware and service combined into one complete package makes this transition simple.

Simple, clean integrations

Let the data flow! PayLock is proud to employ the industry’s most dedicated, talented systems administrators and software engineers – moving payment-transaction data between both our clients’ systems and those of their vendors. Our clients get the cleanest, most up-to-date data possible… at no additional cost.

Increase your notice success rate

The same type of thinking that helped us to create SmartBooting also led us to the On-Vehicle Noticing concept. The formula is simple: minimize confrontation, provide accurate information and make it easy for people to reconcile.Vehicles eligible for a notice can be located efficiently and easily and given a reminder on the window that there is an outstanding issue that needs to be resolved. Motorists have access to our 24/7/365 Help Center, staffed with real people who want to help.

Expert parking consultation

PayLock’s crew of experts have a complete arsenal of tools available for performing a wide variety of on-street tests. We provide expert consulting and hard data that may be used to set policy in a number of parking-related areas.

Helpful support available anytime

An essential component of PayLock’s self-release booting services is its bilingual 24/7 and 365 days a year live-operator Help Center. To be sure, customers are pleased to hear someone answer the phone at 3:00 a.m. or on Christmas day but staffing a call center 24 hours a day is not the biggest challenge. Handling calls from motorists with the utmost care and courtesy takes a significant effort in continuous training and monitoring. Representatives are constantly doing all that can be done to make the reconciliation process easy and to get customers back in their cars within five minutes of answering the call. For example, Help Center employees will conference call a motorist’s friends or relatives to help pay the amount owed if the customer does not have a credit or debit card or its limits have been exceeded.

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