The world is changing, so should the financial services industry do. I am writing from personal interest in innovation and how the financial services industry could benefit from today's possibilities provided by technology and smart brains.

Tag Archives: Nuroscience

I was lucky to be able to attend the Customer Experience Design & Implementation conference in Sydney last week listening to and speaking with organisations as each shared their experiences, success stories (of course) and learnings (can’t be enough) from organisations covering (but not limited to) Telco’s, Financial services, Age-care, Government, Recruitment, Logistics, Design, Technology vendors, Fintech and Startups.

It was great to hear the variety of ways organisations make an effort to improve customer experiences across different industries. Such perspective across industries becomes increasingly valuable as many of the experiences people have to one industry drive their expectations and perception of others. As a result, a glass ceiling is put over industries with lower maturity levels in regards to customer experience and related expectations. From my view, which focuses on financial services and wealth management, those industries with lower customer experience maturity levels must play ‘maturity catch up’ versus other more established industries and/or organisations.

The world is changing, so should the financial services industry do. I am writing from personal interest in innovation and how the financial services industry could benefit from today's possibilities provided by technology and smart brains.

The world is changing, so should the financial services industry do. I am writing from personal interest in innovation and how the financial services industry could benefit from today's possibilities provided by technology and smart brains.

The world is changing, so should the financial services industry do. I am writing from personal interest in innovation and how the financial services industry could benefit from today's possibilities provided by technology and smart brains.

The world is changing, so should the financial services industry do. I am writing from personal interest in innovation and how the financial services industry could benefit from today's possibilities provided by technology and smart brains.

The world is changing, so should the financial services industry do. I am writing from personal interest in innovation and how the financial services industry could benefit from today's possibilities provided by technology and smart brains.