Terms

Prices

All our prices are in danish kroner, as a service you are able to view the price of a product in a chosen currency, and the amount will be withdrawn in that currency, the amount is calculated based on the price in danish kroner. The price of a product can be viewed both including and excluding VAT.

Payment

Payment with bank transfer

When we have confirmation that your payment has been received, we will process your order.

Deliverance

As customer you are always assured an expedient and correct delivery, since we send orders every day. If there should be any problems with delivery you will always be contacted, either by email or phone.

Transport damage

If you discover any transport damages when unpacking the goods, save the packaging material, and contact the delivery company, it is they who are responsible for the shipment, and they must decide on the replacement of the consignment.

Order of products we normally do not have in stock

If you order products that we normally do not have in stock, we will typically add a small deposit for the product concerned. The amount of the deposit will be 30% of the products price excluding VAT. Please remember that which we do not have, we will be able to obtain, so you only need to shop one place!

By receipt of the order

When you receive the order, make sure that everything is in order. Especially products that have to be painted! We do not offer any refunds for expenses added due to painting a wrongly delivered product or products with errors or missing parts.

Price guaranty

We guarantee that you as a customer with us, will get the lowest price on the market on all spare parts and equipment. This does not apply to discount products. The product has to be of same brand and quality.

Confidentially

Your information - name, address and email - is only used to send your order and inform you if there is some problem with the delivery. You will also receive an order confirmation by email when ordering online.

Confirmation of an order

Immediately after you have completed an online purchase, you will receive an order confirmation by email. This order confirmation will contain an order id, a transaction id (When paying with credit card), the name and billing address of the person paying, also an overview of the ordered products. Order id and/or transaction id should be used whenever inquerying regarding your order.

Return policy with regard to internet purchases

Our customers are entitled to a full refund within 14 days of received delivery of their order, on all purchases made online in accordance with the danish customer agreement law. Returns made after this time, and only with agreement from us, may incur an administration charge of 20%

Returning goods in conjunction with danish customer agreement law.With the return of goods, it is the customers responsibility to deliver the products in the same condition as received. All charges incurred with regard to return postage are the customers responsibility. All products / goods are to be returned in their original, undamaged packaging, with an enclosed copy of the original invoice.The package should also be clearly marked with an RMA number, which can be supplied through our Return Guide found on our web shop.

Forfeit of refund policyForfeit of your rights to full refund will incur if, any item has been fitted, painted or have incurred any other form of maladjustment that impedes the retail value of the item once received.

All products specially manufactured, specified by the customer, are not covered under the return policy law due to the customers own involvement in the development of the product.

Returning of paymentPayments to the purchaser will be finalized either in check format, or via internet banking service. Customers requiring payments made via internet bank are required to supply the relevant information in advance.

Return of damaged goods policy

In accordance with danish purchase law, the customer is entitled to 2 years return of product from the date of receipt.For specific products with prior agreement, it may be possible to extend this period. Goods or products that are subjected to vandalism, abuse or mal application are not subject to this policy.Return policy for used items is 3 months from the date of receipt.

Returning of damaged goodsWith the return of Damaged goods, it is the customers responsibility to deliver the products back in the same condition as received. All charges incurred with regard to return postage are the customers responsibility. All products / goods are to be returned in their original packaging, with an enclosed copy of the original invoice.The package should also be clearly marks with an RMA number, which can be supplied through our Return Guide found on our web shop.Shipments sent as "Cash on delivery" will not be acceptedHandling time and processCustomers should be aware that all products returned as damaged must be accepted as damaged from the manufacturer / supplier of the product before any goods are exchanged or refunded. In this situation, an unspecified period is determined for this process.If in a specific case, the products are required immediately, we can supply the customer with an exact replacement subject to stock, at the purchase price.The returned products will be refunded subject to acceptance of liability from us or our suppliers.

General about returning products

We would also like to note that returning products or goods must be to the same department, where the products or goods was obtained from.

Consumer-law

Your order by the Internet is covered by ordinary danish law, including legal no. 886 about certain kind of sales (door-to-door sales, distance sales, reoccurring services) of 23th december 1987 that was changed by law no. 262 of 6th june 1993 and law no. 1098 of 21th december 1994.

Damage

There is no compensation for damage occurred by mounting error or products that have been delivered by error, also including expenses endured due to lost man hours.

MOT-test.

Products that are TÜV approved, should be able to pass a MOL test in Denmark. We do not offer any guarantee in regards to passing a MOL, because decisions based on results of MOL tests are different for each test facility. But always make certain to have relevant TÜV documentation available to the test facility.

We reserve the right to make changes, including change in price, content, description, terms, etc. at any time without notice. Any agreement about order for products from Schmiedmann is binding when a employee has executed the order. Special offers stands as long as products are in stock.