Of the many window treatments we have created for homes, some may present a safety hazard for young children. Although we are not aware of any entanglements or injuries involving these products, we are voluntarily recalling these products by providing free retrofit kits designed to fix this critical issue.

To learn more and order a free retrofit kit, call us at 1-800-845-8637. We’re available Monday–Friday, 8:30 a.m.–5 p.m. ET.

Call our hotline at 1-800-845-8637 to receive a free retrofit kit designed for your window treatment.

FREQUENTLY ASKED QUESTIONS

Q

What is being recalled?

This recall involves four types of window coverings:

Cellular shades that contain a continuous loop cord operating system and either does not include a hold down device, or included in the product’s packaging a hold down device that was not properly installed on the loop cord (collectively, “Cellular Subject Product”).

Roller shades that contain a continuous loop bead chain operating system and a P clip style hold down device that lacks a locking feature or other mechanism to interfere with the shade’s operation if the hold down device was not properly installed (“Roller Subject Product”).

Soft horizontal shades that contain a continuous loop cord operating system and a P clip style hold down device that lacks a locking feature or other mechanism to interfere with the shade’s operation if the hold down device was not properly installed (“Soft Horizontal Subject Product”).

Roman style solar shades with inner cords (“Roman Subject Product”).

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Q

Why are the products being recalled?

Roller, Cellular and Soft Horizontal Subject Products: Strangulation can occur if the shade’s continuous loop pull cord or bead chain is not attached to the wall with a tension device and a child’s neck becomes entangled in the free-standing loop.

Roman Subject Product: Strangulation can occur if a child places his/her neck between the exposed inner cord and the fabric on the backside of the shade or when a child pulls the cord out and wraps it around his/her neck.

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Q

When were the recalled products sold/distributed?

The Cellular Subject Product was sold/distributed from August 2014 through February 2015

The Roller Subject Product was sold/distributed from September 2010 through September 2013.

The Soft Horizontal Subject Product was sold/distributed from July 2010 through March 2012.

The Roman Subject Product was sold/distributed from September 2010 through July 2013.

Carra is not aware of any reported incidents of entanglement or injury associated with the Subject Products.

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Q

How are you notifying customers?

Carra is directly contacting customers who it believes purchased the recalled window coverings and asking them to participate in the voluntary recall.

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Q

How can I participate in the voluntary recall?

Cellular, Roller and Soft Horizontal Subject Products: If you are still using the recalled cellular, roller, or soft horizontal window shade and have not already installed a hold down device, please contact Carra at (800) 845-8637 from 8:30 a.m. to 5:00 p.m. ET Monday through Friday to request to receive a kit that will contain a hold down device that can be added to the existing loop cord, as well as mounting hardware and installation instructions.

Roman Subject Product: If you are still using the recalled Roman style solar shade, please contact Carra at (800) 845-8637 from 8:30 a.m. to 5:00 p.m. ET Monday through Friday to request to receive a kit that will contain hooks that can be used in place of the inner cord.