EAST LANSING, MI – Thirty-two Tomie Raines, Inc. real estate agents were awarded Quality Service Certified® gold and platinum status in recognition of exceptional service satisfaction, measured and compiled for 2015 by Leading Research Corporation.

Quality Service Certified status is the only award in the real estate industry based on independently validated, measurable service results. Clients of QSC agents receive a customer satisfaction survey at the end of each transaction. The surveys are administered and the results compiled by Leading Research Corporation. In order to qualify for the gold award, an agent must have an average customer satisfaction rating of 4.5 or higher (out of five) for all returned surveys. In order to qualify for the platinum award, an agent must have an average customer satisfaction rating of 4.7 or higher, a near perfect score.

“We understand how important customer service is to prospective homebuyers,” says Debbie Barnett, president and owner of Tomie Raines, Inc. “Our company prides itself on our commitment to customer service. These awards are a testament to our agents’ pledge to uphold the highest customer service standards.”

All Tomie Raines, Inc. agents are QSC certified and detailed results of the agents’ customer surveys are posted online at tomieraines.com, QualityCertified.org and RatedAgent.com. The company as a whole has a customer satisfaction rating of 96.5 percent.

Recently, Tomie Raines, Inc. also launched tools on its website, tomieraines.com, to allow individuals to search sold properties as well as set up a Home Finder Pro profile to receive email alerts when a home meeting certain criteria hits the real estate market.

“Technology has fundamentally changed how people buy and sell homes,” says Barnett. “The process can be so overwhelming, but we’re using technology to build stronger, better relationships between homebuyers and their agents through transparency and access to information.”

Tomie Raines, Inc. has been a leader in mid-Michigan real estate since 1977 and is the region’s largest independent real estate company. It is the only Quality Service Certified® company in mid-Michigan. It has global reach through its affiliation with Leading Real Estate Companies of the World® which is a network of more than 500 of the best independent real estate companies in the world selling more real estate than any franchise network.