Category: General

Yes, if you want to receive alert messages to your phone as an SMS or Text Message, you need to do two things. First, you need to create an alert list. Secondly, you need to edit your user profile and add a mobile number. To access your user profile, click the ACCOUNT link in the […]

Yes, we sure do. We have a REST-style API specifically for this purpose. Our API documentation is not available here online yet (we’re working on that), but if you create a support case or email your technical account manager, we’ll send you a copy of the documentation right away.

Yes, we offer two factor or dual factor authentication for logging into our cloud management portal. This is a feature that must be enabled company-wide (for all users). It is not possible to enable it for one user, but not another, because that could create a back-door. Upon successful implementation, a 6 digit code is […]

You can obtain IPv4 and IPv6 addresses by going to the ACCOUNT section in the upper-right corner of the portal, and then selecting the IP ADDRESSES tab. From there you can choose one or more available IP addresses to add to your account for use when publishing an ALF Pack (configuration). IP Addresses are available […]

We do not have any specific datacenter or application maintenance windows. Avoiding downtime is our highest priority, so we always make every effort to perform maintenance in such a way as to prevent customer impact. That’s why you rarely receive datacenter maintenance notifications from us. In most cases, we can take an entire datacenter down […]

Yes, absolutely. Total Uptime is here around the clock. As a managed service provider, you can email or even call us 24x7x365 for technical assistance. Our goal is rapid response for technical issues at any time of the day or night, including weekends and holidays. Our sales department is equally responsive, however is not staffed […]

Yes, absolutely. When creating an HTTP monitor, you can go to the SPECIAL PARAMETERS tab and adjust the HTTP Request value to look for your special page. By default the HTTP Request value is “HEAD /”. If, for example, you wanted to test the page at http://www.mydomain.com/test.php, you would change the value in the HTTP Request […]

Here are step-by-step instructions for creating a Company within/under your company. This can be a sub-company for a client, a department or division that needs to manage their own account, a way to delegate domain management to someone else, or just a way of keeping things locked down for security purposes. After logging into the […]

Yes, absolutely! The Cloud Load Balancer supports a multitude of different monitoring types that you can create and assign to to the different servers. Each server can be assigned a default monitor, or one or more custom monitors, and it can even be set to skip monitoring altogether, essentially forcing it to be up and online all […]

Search our Knowledge Base

About Total Uptime Technologies

Total Uptime Technologies, LLC is a privately held provider of Cloud solutions designed to help organizations achieve high availability in a demanding online world. Our multi-datacenter, multi-country Cloud platform easily delivers on our uptime promise because it has been engineered from the ground up to be fast, flexible and resilient.

While other organizations were busy renaming their legacy solutions as “Cloud” and dressing them up to take advantage of the latest hype, Total Uptime Technologies was engineering a true Cloud Platform that was multi-datacenter at its core. In our mind, Cloud meant resilient, and resilient meant that we had to design an application that could span infrastructure at different datacenters in different geographies – continents apart. Only then would we be content with calling it “Cloud”.