Resources

We have organized the Resources section to help you navigate through XeikonPrints.com and enable you to find answers to your questions quickly and easily. We have separated this section into 3 main categories, Help Center, F.A.Q.s and Templates. If you cannot find what you are looking for, please don't hesitate to Contact Us.

Terms and Conditions

Terms of Sale

To complete an order, XeikonPrints.com requires full payment including shipping and any handling fees associated with your order. Upon checkout, you will be charged the amount in full, either to your credit card, PayPal® account, or other specified payment source. No refunds will be granted on orders that have been forwarded to our prepress department.

Refund Policy

All sales are final. Once you have checked out through the shopping cart system of our website, you will be charged in full to the specified payment source. In some cases, if no work has been completed on your job, you may be able to receive a refund, less a $15.00 service charge and the cost of any proofs that may have already been issued plus any associated shipping and handling fees. We urge you to notify us as soon as possible regarding any cancellation requests.

File Requirements

We require that all image files be a minimum of 200 DPI at 100% size and your files include bleed of at least 1/8” on all sides (if bleed is required). We cannot accept any orders that do not meet our minimum requirements. Please review our FAQ section for more information regarding file requirements.

Turnaround Time

Turnaround time starts when your order is received by our prepress department, not when you place your order on our website. If you have ordered a hard copy proof, turnaround time starts when you have approved the order in writing. If you place your order after 1 PM CST, your turnaround time will start at 8 AM on the next business day. Business days, Monday through Friday, except for holidays, count as turnaround time days.

Turnaround time starts when we receive acceptable files. Please review our acceptable file requirements in the Help section of this website. If we do not receive acceptable files, turnaround time will not start until we do.

When files are sent on disk, turnaround time begins when they are received by our prepress department. Please be aware that unexpected delays can postpone when turnaround time starts.

Turnaround time is guaranteed for jobs that have met the file requirements and have been approved. If we fail to meet our turnaround time obligations, the rush charges associated with your order will be refunded and a discount coupon will be awarded for use on a subsequent order.

XeikonPrints.com and Cumberland Graphics, Inc assume no responsibility in delays of delivery caused by carriers. Our turnaround time reflects a ship date, not a delivery date.

Proofs and Color Accuracy

XeikonPrints.com makes every attempt to print as close as possible to the colors in your print-ready files. Due to the limitations of equipment and differences in colorspaces, it is impossible to do so.

When ordering from XeikonPrints.com, you should be aware that we can match 90% of the hard copy proof to the final production piece. This means that a 10% variance in color is acceptable and does not warrant a reprint of any kind. We cannot, however, guarantee any color accuracy if you did not purchase a Hard Copy Proof with your order or your files are not print-ready. We assume no responsiblity for color variations between your job's files and images and the final printed product. We highly suggest that you order a Hard Copy Proof if your job is color critical.

All shipped orders that do not resemble a hard copy proof provided by us will be rerun at no charge. We have sole discretion in determining what acceptable color variances are and what manufacturing defects are.

You are responsible for your layout and XeikonPrints.com accepts no responsibility in errors that arise from your files being incorrectly formatted. Furthermore, it is your responsibility to be informed of and comply with any and all regulations, and changes to regulations, of the US Postal Service that may affect the usefulness of your final product.

It is required that all files be submitted and meet our file requirements by 1PM CST to obtain a Hard Copy Proof with next day delivery. Files submitted after 1PM CST will be shipped the next business day.

Pick Up

You can conveniently pick up your order from our facility in Nashville from 8 AM to 5 PM Monday through Friday, except for holidays. We hold orders for 30 days. If an order is left for 30 days or more, it will be considered abandoned and recycled. Our address is 120 20th Avenue South, Nashville, TN 37203. You can find driving directions in the About XeikonPrints.com section of our website.

Changes

Once a job has been submitted and approved, no changes can be accepted. In some cases, if no work has been done to your job, changes may be made. This is decided on a per order basis depending on factors such as the day of the week, turnaround time considerations, job load, and others and is at the full discretion of the prepress department. Some additional charges may be incurred.

Sales Tax

All Tennessee orders will incur the current Tennessee sales tax rate. To be sales tax exempt, you must email or fax us your Resale or Non-Profit Certificate.

Indemnification

The Customer agrees to defend, indemnify and hold harmless XeikonPrints.com (Cumberland Graphics, INC.), its affiliates, directors, officers, employees and agents to the fullest extent lawful against any and all damages (whether direct, consequential or otherwise), claims, liabilities, costs and expenses incurred (including, without limitation, all reasonable fees), as a consequence of any acts by the Customer undertaken in connection with the website, including without limitation, those arising out of any breach of any customer representation or warranty, The customer’s obligations hereunder, any customer transaction attempted through the Service.

Artwork and Uploaded Images

Under these Terms and Conditions, you agree that you will NOT upload any artwork files consisting of the following material: any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable.

You certify that you have the right to use the image(s) in your artwork files.

We assume that every image has copyrights, whether the image be in digital or printed form, and we perform our duties as your printing contractor with this in mind. We do not redistribute, reprint, resell, use as samples of our work or any other activity that would require us to reproduce, either digitally or printed, your images. However, over the course of a print run, overages are common in the process of color correction, maintenance and the actual print run. We have strict policies that our employees are not allowed to use these discarded or overage posters for personal use, but we cannot guarantee the use of overages or waste for such purposes once the articles have left the premises. We use a third party recycling company that has their own policies regarding customer privacy. In the course of placing an order with Shortrunposters.com, you are using the internet for transmission. Although when you enter your payment information these transmissions are encrypted, we do not encrypt transmissions while file uploading is taking place. We cannot be liable for a third party downloading any part of a transmission. If this is of great concern to you, you may want to consider sending your files via mail or carrier.

Delivery

Turnaround time starts when your order is received by our prepress department, not when you place your order on our website. If you have ordered a hard copy proof, turnaround time starts when you have approved the order in writing. Turnaround time ends when your order is given to the shipping carrier and does not include shipping time. Expected delivery date is supplied to us by the carrier and is not guaranteed by XeikonPrints.com. XeikonPrints.com and Cumberland, Inc assume no responsibility in delays of delivery caused by carriers.

Promotions

XeikonPrints.com will, from time to time, offer free, discounted and promotional merchandise to its customers. Xeikonprints.com retains sole discretion in making any determination on the validity of any claims for such free, discounted and promotional merchandise. Furthermore, XeikonPrints.com can accept or deny any claims for promotions for any reason at any time. Unless otherwise stated, all promotions are limited to business use only and limited to one per customer. XeikonPrints.com retains sole discretion in determining whether or not a customer is eligible to receive any and/or all promotions.