Unified Communications

Overview

Today’s business landscape is more connected than ever. Time and productivity demands means that seamless communications, both within an organisation and with customers, suppliers and partners, are an essential pillar of success. By streamlining channels onto a single platform, businesses can dramatically improve response times, customer engagement and workplace collaboration.

At eir Business NI, we work with you to unify your communications channels: voice, messaging and collaboration tools like instant messaging, presence and video conferencing. Our partnership with UC leader Cisco means we can offer best-in-class, enterprise grade solutions to meet your unique requirements. Our next-generation solutions mean you have a scalable platform that is future-proofed for potential expansion and innovation.

Our solutions, offering IP voice and unified communications, deliver significant reduction in total cost of ownership as well as the benefits of employee virtual collaboration such as video communications, remote working capabilities, instant messaging.

Our team of expert UC engineers work with customers to design a bespoke best-fit package of collaboration tools and products that meet your requirements and allow room for growth. This includes engagement with third parties to ensure seamless integration of both new & old platforms and solutions to ensure optimum delivery against customers requirements. Following a LAN audit and review of current and proposed infrastructure, we supply, install, manage and monitor all the kit and hardware you need.

No more unanswered calls and wasted time trying to reach the people you need

Unified Communications gives your staff access to their colleagues regardless of their location or what device they are using. Instant Messaging allows you to quickly ‘talk’ in real-time with co-workers while continuing with other tasks. Presence can make it easier to track down a person you need to communicate with by informing you of that person’s availability. Jabber brings presence, instant messaging, video, voice, voice messaging and screen sharing securely into one client on your desktop.

Face-to-face meetings and remote collaboration without the hassle of travel

Video conferencing has now become more accessible than ever. No longer the reserve of boardroom meetings, you and your teams can now stay connected face-to-face on a variety of portable, desktop and room-based solutions. Video conferencing can be as easy as a voice call, for those times when a faceless phone call isn’t enough.

Better organise meetings with your own personal conferencing tool, right from your desktop

WebEx is an online meeting tool that allows you to connect with colleagues, project staff, customers, partners and suppliers within a few clicks from your desktop. Participants meet online and can hear and speak with each other, share documents and watch presentations. Tools like muting and real-time text chat make it simple to manage the meeting. Optimised for real-time interaction on a global scale, Cisco Webex offers you a productive, highly secure experience anytime, anywhere, with any device. It’s easy-to-use and gives a high-quality experience second-to-none.

Improve Customer engagement & experience

If you are looking to step up your customer engagement, we can help. With 3 tiers of Cisco contact centre – UCCX, PCCE, UCCE – offering varying degrees of reporting, IVR, mobile integration, scalability and redundancy, we can help design the exact solution to meet your size and your requirements. Our expert UC engineers will work with you to create the solution that fits.