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Have been with Citymain (insurance2go)for several years now. Had to make my first claim last month and I could not be happier with the service.
Citymain offer the cheapest most comprehensive mobile phone insurance I am aware of at only £6.99 per month, which includes cover for water damage and loss.
Excesses are very reasonable too at set prices of £25 for damage and £50 for loss.
I only communicate with the team by email and have had quick and full responses from the staff, with…
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I had my iPhone 6 stolen abroad. Luckily just before I flew out I decided to get travel insurance which included optional gadget insurance.
Within 3 days of my holiday I was pickpocketed and my phone was stolen along with cards and cash.
I reported the loss to the Spanish police, got the necessary documents and made sure my phone company blocked the phone and sim.
On my return I phoned up my travel insurers to find out that my cover wasn't through them but actually Citymain. I was…
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The insurance policy for my new HTC M8 cost £59.99 and I paid £50 excess when I made a claim on losing my device.
I have lost my phone which cost nearly £600 and it's cost me £110 to received a refurbished HTC M8 as a replacement in settlement of my claim!
The refurbished device was not charged or official updates installed so obviously it wasn't checked for issues before sending it to me... It intermittently crashes and HTC warnings are received. I've complained to Citymain about this and…
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Whilst NOT impressed by myself breaking the glass I was more than impressed by Citymain/Insurance2go.
Quick, clear and precise email communication, informing me exactly what to
do every step of the way.
From sending to receipt of my repaired phone took exactly 7 days.
A no quibble, "do" exactly what they say Insurance company, rare in this day and age.
Perhaps an email to confirm receipt of the phone at the repairers and another to say when it should be back would have be a bonus BUT…
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Without fail my phone always comes back with new problems and its existing ones barely repaired. Slow service. You have to pay to send off your own phone. Claims now must be done online which is terrible as if just say, like me you only have a iPhone for Internet, it's impossible to claim. Phone takes ages to come back and get little or no communication to say they have received it. After bugging them it will suddenly come back quickly so what were they doing with it if they can fix it that…
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The Underwriter of my insurance policy changed and my direct debit was cancelled. However they forgot to set up the new direct debit as they said to me and when I need to make a calim, they said that I cancelled my direct debit. I called my bank to ask about that and was informed that the company did it not my bank. It is ok if they cancelled the old one but the problem is they did not set up the new one and blame that error on me. I am not suffering from amnesia, If i do it, there is not…
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I registered my claim with city main and the process took a few days for me to get all the documents to them as requested (waiting for network to email these to me) once they had everything they needed I got a email stating my claim had been accepted 1 day later. I was then asked to pay my £100 excess towards my Samsung galaxy s6 and once this was received they would send out a replacement handset to cover the loss of my device however this does take 3-5 working days and I don't think it helps…
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I had the misfortune to lose my phone whilst travelling home after suffering a panic attack. Because of my mental distress, all I knew for sure was that I lost the phone on my journey home which involved multiple buses. Compounding the difficulty, the Metropolitan Police no longer process or accept reports of lost property.
I think these circumstances might give other mobile phone insurance companies excuses to try to dodge the claim. Not so with Citymain. Rather than use the online claim…
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My experience was just over a year ago to be fair ! I'd lost my phone and hadn't really realised I was insured . Took a couple of weeks but got a replacement quite quickly . I've written this review now as I'm just looking at cancelling the policy of which is on my bank statement . I don't have the phone anymore . I was happy to get a replacement I phone at the time . Looking back though .... I don't think I'd be a phone snob and pay a fortune for a phone OR insurance now ! People are…
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Horrendous service! Not only have I been waiting 5 weeks for a replacement mobile phone they send out the wrong model and state that the replacement is not colour specific! I had a mobile phone sent in a piece of bubble wrap, no box, no letter nothing. A shoddy company, budget doesn't cover it. And you may think you are saving money in terms of premium, but when you have to also pay of £55 in line rental due to the snail pace service you are better off paying out and getting a replacement in…
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Theses people are unbelievably useless. They have sent three faulty phones to me as replacement and are claiming there is nothing wrong with the third one they have sent.
I am left with a phone that can not pick up signals and I are claiming there is nothing wrong with it.
At the moment I am at a lost as to what I am going to do next but I intend to fight to the very end as I have paid for the service…
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I paid about 4 month 6.99.i have contract with 3 iPhone 5s.after 4 month unfortunately I lost my phone.and I made a claim.first I expain whole incident over phone than they send me a claim forms to fill up.i fill up and email them.they took 2 days to access it.they ask me to provide proof of purchase and proof of usage.
I contact 3 they send me letter of phone usage there is clearly mentioned my phone number and phone imei number that this phone was in use with this number.i have phone box and…
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I have insurance with Switched On Insurance. When it came to making a claim I filled in all the details on the form and awaited an email/ call.
I received an email a few days later saying I needed proof of purchase, which I thought would be no problem. I thought wrong. I got in touch with Virgin who said they'd send me a letter with my purchase date on and other details, the first letter they sent had the wrong details on. Guess what, the second did too!
I then finally got a third letter…
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Being a customer that has been with Insurance2Go for a long time, I've experienced both Citymains paper and online claims process. The paper process seemed archaic and I think they realised this by changing to an online process. It's so simple, so easy, no hassle and no troubles. 2 working days to assess a claim is nothing considering the amount of customers hey have and I felt a valued customer come the authorisation of my claim.
One thing that needs to be noted, the reviews do not reflect…
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Cancelled my insurance with Citymain Administrators and received a very unprofessional letter from Buymobilephones.net saying the insurance had been cancelled and all payments would be cancelled from the date of the letter. Well on the 21st January I noticed my regular payment had been taken from my account. I wasnt happy. I am with Barclays so I immediately cancelled my direct debit with them online. I wish I had cancelled it earlier but I believed them when they wrote and confirmed my…
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Claimed for the first time, after paying on time every month never missing a payment , sent my phone away as asked took them nearly 3 weeks after endless phone calls to them they sent back the phone , at first it felt weird a lot thicker screen then usual but I thought it was just me been silly , after a week the screen started coming away , later was I to relise when I rang them of the problem they had not used a genuine iPhone screen with voided my warranty with Apple , as the phone was…
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Truerating's Response to Sourberry84's Review

Written on: 21/04/2015

Same experience... they should not be allowed to get away with this! AWFUL company, RUDE service, ROBBING due to the slow process and non genuine parts. I would not have ever sent off my iphone had I of known that it was void with apple. SHOCKING service!

Very difficult to make a claim. No pint paying a policy. Asked for proof of purchase, its a contract phon. Got documents from provider and they accused me of falsifying it. Have been without a phone two weeks now and still no end or sign of repair in sight!…
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do not get ur phone insured with this company it is a total waste of time they are happy to take ur money but not fix ur phone properly. the whole process takes around 4 weeks u mite as well buy a new phone with what it costs u with the excess charges and postage and delays recieving a phone. i had mine fixed well what i thought was fixed until i started making phone calls it kept cutting me off and then had to go through th whole process again so thats 2 months without a phone…
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Helpful staff member to start off with over the phone, clarified what I could claim for and how long this would take in an approachable way. Later speaking through emails the first few were very prompt, slight lag after the first two or three however I think this was down to my phone provider and different matching serial codes (seriously double check these, if in doubt stick every bit of info you can in the email, saves a bunch of hassle!) after this was sorted, happy days sent off.
Moral of…
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