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Tommy Hilfiger uses cookies, JavaScript and HTML 5 and other digital technologies (“cookies”) on Tommy.com that enable the collection of information from your device. Cookies are used to operate the website, measure website audience, provide social media functionality and enable advertising and targeting. When you click on a hyperlink on this website you are providing us with your consent to place these cookies on your device in accordance with our cookie notice. If you wish to withhold your consent please click the “more info” button below and un-tick the box of your choice. If collected information contains personal data we will process it in accordance with our privacy notice.
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Functional

These cookies ensure that you can use the basic functionality of the website and are therefore always enabled. They remember your selection and the choices you make to improve your experience on our website. They also help make the shopping cart and checkout process possible as well as assist in security issues and conforming to regulations.

Analytical

These cookies allow us to further develop and improve the website’s functionality by tracking usage on this website. In some cases they improve the speed with which we can process your request and allow us to remember site preferences you have selected. De-selecting these cookies may result in an inability to set website preferences and slow website performance.

Social Media and Advertising

Social media cookies offer the possibility to connect you to social networks and share content from our website on social media. Information that we obtain from advertising cookies is used to maintain your personal advertising profile. These cookies also help us to include you in a particular online audience in our Data Management Platform. Our purpose with your profile and your inclusion in an online audience in our DMP is to provide you with effective targeted advertising. We may for example try to determine what you are most likely to buy from us soon and show you an advertisement for such item. Based on your profile we may also show you tailored content on our website. For more information check our privacy notice and cookie policy. Deselecting these cookies may result in advertising that is not relevant to you or you may potentially not be effective in connecting to or engaging with social media

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Sign up for newsletter. By subscribing to Tommy Hilfiger’s newsletter, I understand and accept that my personal data will be sent to and processed by/on behalf of the responsible data-controlling entity Tommy Hilfiger in Amsterdam, the Netherlands, for the purpose of sending me the latest product and promotional information by any form of communication including but not limited to email, phone and/or post. See also our privacy notice.

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Are the online store prices the same as those in my usual Tommy Hilfiger store?Yes. However please note that if there is any difference between the prices shown on the website and those marked on the clothing label, the correct price will be the one as shown on the purchase receipt.

Can I cancel my Tommy Newsletter subscription?Yes. You can update your email preferences by clicking on the unsubscribe link in the footer in any of our emails.

How do I recover my forgotten password?If you have forgotten your password, you can recover it in the My Account section. You will receive an email with your new password.

Where can I get a Gift Card?Unfortunately we do not offer online gift cards at this time.

Order

How can I be sure that I have placed my order correctly?You should receive a confirmation email once you’ve placed your order which will include your order number and the billing and shipping addresses you have selected.

Can I track my order?Yes, the updated status of your order can be tracked in real time. To do this, go to Track my order (you can find it on the header of the website) and enter your order number and your postal code. You should also receive a tracking number with your shipping confirmation email.

Can I remove items from my order?No, items cannot be deleted from your order after the purchase has been confirmed. Any unwanted items can be returned free of charge within 60 days from purchase.

What should I do if I receive an incorrect item?If you have received a faulty item or an item that you did not order, please proceed to return the item online.

Payments

Which payment methods can I use to make my purchase?We currently accept following payment methods: Creditcard (Mastercard, Visa, American Express), PayPal, Debit Card and specific payment methods per country that you can check here.

Why has my payment been refused?Your payment may be refused for any of the following reasons:1. The card may have expired. Check that your card is still valid.2. You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.3. You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.If it is not one of the three reasons mentioned above, please contact your bank provider.

How do I use my promotion code?If you have a promotion code, please enter it in the shopping bag page in the Promotion code field and click on Apply. Please check the expiry date of your promotion code before using it. You cannot use more than one promotion code for the same purchase. Promo codes do not apply to discounted items.

How can I get my order invoice?Once you parcel has been shipped, you will receive a shipping confirmation email including a link to download your order invoice.

Delivery

Where can I receive my order?Your order can be sent to an address selected by you (home, work, etc.) or to the UPS Access Point of your choice.

Can the delivery country be different from the country you are in?No. The delivery country must always be the same country in which the purchase was made.

How long will it take for my order to arrive?Delivery times depend on the type of delivery selected. Standard delivery is usually within 2-5 working days depends on your country. For more details, see our shipping page.

Can I track my order?Yes, the updated status of your order can be tracked in real time. To do this, go to Track my order (you can find it on the header of the website) and enter your order number and your postal code. You should also receive a tracking number with your shipping confirmation email.

What is the standard delivery process?If you have chosen standard delivery, you will receive an email confirming that your items have been shipped (when your order leaves the warehouse) including the tracking number and a link to the courier's web page The courier will contact you directly to inform you of your delivery.

Out of Stock Items

Are out-of-stock items restocked?If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.

What is "Notify me"?We offer our clients the opportunity to create an email notification for items that are currently not available. In order to receive a message when the product becomes available, click the button “Notify Me” on the product page.Once you receive the notification email you will need to complete the standard online procedure in order to purchase your desired product while it is still available.

Returns

How do I make a return?

Making a return is free and easy. Just place your item(s) into the shipping box and stick on your prepaid return label, covering any existing delivery labels.

Depending on the original delivery method, drop your parcel at a post office or a UPS Access Point, or arrange for home collection via UPS.com.

For peace of mind, ask for proof of postage. We’ll email when your return has been processed and you’ll receive your refund within 10-14 days.

Do I have to pay for returns?Returns at Tommy.com are always free of charge. Simply use the return label provided with the box.

How long do I have to request a return?All returns must be made within 60 days from the order confirmation email. Tommy.com reserves the right to reject returns sent beyond the return period limit, or items which are not in the same condition in which they were received.

How do I know whether Tommy.com has received the item I returned?Once your parcel arrives at the warehouse and your return has been approved, you will receive a refund confirmation email.

When will I receive the refund for my return?You will receive the refund in the same payment method used for the purchase within approximately 10-14 days after your parcel has arrived to at our warehouse, depending on your bank.

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By subscribing to Tommy Hilfiger’s newsletter, I understand and accept that my personal data will be sent to and processed by/on behalf of the responsible data-controlling entity Tommy Hilfiger in Amsterdam, the Netherlands, for the purpose of sending me the latest product and promotional information by any form of communication including but not limited to email, phone and/or post. See also our privacy notice.

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By subscribing to Tommy Hilfiger’s newsletter, I understand and accept that my personal data will be sent to and processed by/on behalf of the responsible data-controlling entity Tommy Hilfiger in Amsterdam, the Netherlands, for the purpose of sending me the latest product and promotional information by any form of communication including but not limited to email, phone and/or post. See also our privacy notice.
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