Customer Reviews

"I contacted the Aberdeen branch of James Gibb approximately 2 months ago. I was fortunate enough to speak to Morgan about my desire to transition from another property factor in Aberdeen I was having issues with. I got a sense straight away, that Morgan was extremely passionate about the industry and had a very proactive attitude. She is also very personable. After an incredibly helpful conversation, she sent an email to me with an abundance of information. I knew from this, because of Morgan, I wanted to transition to James Gibb.

For the last 2+ months, Morgan has assisted me every step of the way, to navigate through the complicated process of transitioning. I feel she has gone far above and beyond the call of duty. She made me feel empowered and gave me the confidence to question the current factor about their mismanagement of the development, often citing sections of legislation to add weight to my queries. Morgan's knowledge of property/factor law and the industry as a whole is phenomenal. She guided me through contacting other owners (as our current factor would not share any of my details) and in less than a week (!) she had pulled together a Statement of Services (after visiting the development) and compiled packs to send off to each owner. I have never experienced such a fantastic level of service. For 2 months, I have been in contact with Morgan. She replies within minutes (I currently live in Australia) and nothing is ever a problem and she is so patient.

Morgan does not know this yet, but after sending out a meeting request to our current factor to terminate their services yesterday (the culmination of over 2 months work with Morgan), they have chosen to resign. I believe they know that they have breached guidelines and cannot face meeting with owners. I think they could not keep up with and were intimidated by the level of knowledge that I was able to pass on from Morgan. All going smoothly, the 24 property development should transition to James Gibb soon. I have no doubt James Gibb is aware of this, but Morgan is an invaluable asset to the company and it has been such a pleasure to work with and learn from her over the last 2 months. I feel very lucky that our paths crossed as I know we would not have obtained this result with anyone else. She is outstanding. "