I'm having difficulty deciding whether "ITIL approved" is a contradiction in terms, or just a non sequitur, or merely a logical inconsistency._________________"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718

I wish I could afford a copy._________________"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718

Seriously....Ryan100, suggest you read the Service Transition book, especially the text about the Service Design Package_________________Liz Gallacher,
ITIL EXPERT
Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance