Information

Shipping & Returns

All shipping and handling costs will be calculated at the point of checkout.

Unfortunately we only accept Cheques and Postal/Money Orders that can be drawn in a UK Bank

(£ Sterling) Therefore we suggest you aquire an Internation Money order from your Post Office or Bank if you do not intend to use our secure online payment.

Delivery and Shipping Schedule

We at Itzy Bitzy Workshop aim to get orders out to our clients as soon as possible.

UK orders within 10 working days max, but as a rule within 7 working days depending on workload and if that item is currently in stock.

Europe within 12 days max 15 days

Rest of world 14 days max 21 days

You will be notified by email once your order has been shipped and if for some reason there should be a delay you will be notified via email or telephone. All shipping is sent out by recorded mail and will require a signature of receipt; this includes both Europe and The rest of the World.

Obviously during the holiday seasons you may expect a delay, we cannot be held responsible for packages once they have been shipped, this then falls upon the courier that they have been shipped with. If there is an available tracking number you will be informed by email.

If for some reason there is a problem with your order we ask that you contact us either by telephone or email straight away, if we feel there has been a genuine mistake made you will be offered a refund on the items purchased. You will not be reimbursed on the cost of any postage/shipping or packaging. We ask that all items be returned in the same packaging and be in the same condition as it was sent out in enabling us to reoffer for sale.

Please note we at The Itzy Bitzy Workshop do not wish to infringe your Statuary Rights as a customer.