Transferring calls

A Flash operator panel user is able to transfer an active call in which they areinvolved, by selecting the target extension, while a call is active, and clicking on the“transfer” feature button.

[Figure 126: The call between extension 1000 and external caller 5000 will be transferredto extension 1001.]

A call can be transferred by operator and regular FOP users.

The operator user is allowed further transfer capabilities with an option to transfer toa voicemail box. The operator can transfer a call between themselves and anotherparty to the voicemail of any extension on which voicemail is enabled. To transfer tothe voicemail of an extension, simply select the target extension (the voicemail box ofwhich is going to receive the call) while a call is active and then click the “Transfer tomailbox” function button.