Ratings Legend

Wage Aggregate Tracking

This is fairly straightforward: we take the completion time & the reward amount (where available) and calculate the average hourly rate for the task. We then apply that number to a simple range based on US minimum wage standards to color-code the data for easy to digest numerical data.

Reward Sentiment

Not all HITs are created equal. Sometimes an hourly wage doesn't convey the full story of a HIT's true worth, so we encourage workers to give their opinion on the overall pay of the task. Was it $8/hr to rate pictures of puppies? A worker could justifiably bump up the rating a bit for something so adorable. 10 hours locked in Inquisit? Even for $10/hr many workers would appreciate the heads up on such a task. The Pay Sentiment rating helps connect workers beyond the hard data.

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Rating

Suggested Guidelines

Underpaid 1 / 5

Very low or no pay

Frustrating work experience

Inadequate instructions

Low 2 / 5

Below US min-wage ($7.25/hr)

No redeeming qualities to make up for pay

Fair 3 / 5

Minimum wages for task (consider SE taxes!)

Work experience offers nothing to tip the scales in a positive or negative direction

Good 4 / 5

Pay is above minimum wage, or compensates better than average for the level of effort required.

The overall work experience makes up for borderline wages

Generous 5 / 5

Pay is exceptional.

Interesting, engaging work or work environment

Concise instructions, well designed HIT.

Communication Ratings

Communication is an underrated aspect of mTurk. Clear, concise directions. A fast response to a clarification question or a resolution to a workflow suggestion can all be valuable aspects of interaction between Requesters & Workers and its worth keeping track of. Plus everyone enjoys the peace of mind knowing that if something does go wrong there will be an actual human getting back to you to solve the issue.

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Rating

Suggested Guidelines

Unacceptable 1 / 5

No response at all

Rude response without a resolution

Poor 2 / 5

Responsive, but unhelpful

Required IRB or extra intervention

Acceptable 3 / 5

Responded in a reasonable timeframe

Resolves issues to a minimum level of satisfaction.

Good 4 / 5

Prompt Response

Positive resolution

Excellent 5 / 5

Prompt response time

Friendly & Professional

Helpful / Solved Issues

Interacts within the community

Approval Time Tracking

This rating is strictly for approval times. Let's face it, no one wants to mix approval time ratings with how fast a Requester rejects a HIT, so we've saved rejection flags for another category. This provides a more straightforward way to know about how long your HIT might sit pending before paying out.
The default auto-approval for most MTurk tasks is 3 days, the maximum is 30 days. We've tried to base our ratings around those data-points.

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Rating

Approval Time

Very Slow 1 / 5

Over 2 weeks

Slow 2 / 5

~1 - 2 Weeks

Average 3 / 5

~3 - 7 Days

Fast 4 / 5

~1 - 3 Days

Very Fast 5 / 5

~24 hours or less

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