How do I activate the automatic top-up service?

Chris Jansen May 11, 2018 09:03 – Updated

To activate the automatic top-up service, go to this link, or follow the steps below:

Select 'Settings' and click on 'Payment settings'. You can now select an existing payment method or configure a new one. If you want to add a new payment method, select Visa, Mastercard or direct debit.

If you choose Visa/Mastercard, a payment of € 0.01 will be made to activate your payment method. You will be referred to Ingenico Payment Services for this purpose. As soon as the payment has been made, your payment method will be activated. The € 0.01 will be returned to your SIM card afterwards as calling credit.

If you select direct debit, you will have to complete a mandate which we’ll send to your bank. It can take up to 10 working days before the bank authorizes this mandate.

If your payment method has been activated, your SIM card will either be topped up automatically or by sending a text message (by sending the message SIM TOPUP to 8989 or 8210).

Please note:

The auto top-up always tops up the preselected amount and Focus. You can always change this yourself in your payment methods menu.

A payment method cannot be used to pay the € 15 registration fee for a new SIM card.

The first top-up has to be done manually (via Bancontact, Mastercard, Visa, Bitcoin or bank transfer). After that, your SIM card will be fully activated and ready to use the payment method (for any subsequent top-ups).