JOB SUMMARY
The customer service representative is responsible for continuity of customer relations and the efficiency of the ordering processes. This position will include internal and external processes; it will require knowledge of company products, measurements and delivery processes.

ESSENTIAL DUTIES

Partner with the sales team to meet and exceed customer’s service expectations

Provide timely and accurate information to customers order status

Process customer orders, changes and returns according to company procedures

Provide timely feedback to the company regarding service failures or customer concerns

Prepare and execute requested customer documentation

Communicate with customers and update information regularly to sales and production

Participate in production meeting and work with production team to schedule out going shipments.

Answer office phone as required

Help with office work as requested

Build and maintain customer and associate databases

Will be required to perform other duties as requested, directed or assigned

Experience, Competencies and Education:

Action Oriented

Approachability

Planning

High School Diploma or equivalent required

Higher Education preferred

Job Knowledge, Skills and Abilities:

Good verbal and written communication skills

Proficient in Microsoft Office applications

Problem Solving

Must be able to adapt to different work environments such as plant/office

Must be willing to adjust activities and routine to accommodate better systems

Benefits:

Vacation, Sick leave and Holiday pay

Health, vision and life insurance available after three-month probation period

JOB SUMMARY
During the mining season this person works with the Master Miner and the Plant Manager to assist with mining activities at Stony Creek Mine and transport leonardite to the processing center. When required this position also integrates with the rest of the processing team and the Leonardite Products facility.

Special Skills:

Class CDL

Mining Duties:

Clear mining surface of clay and debris

Dig and deliver coal to the processing plant stockpile based on the quantity required each year

Operate mining equipment front end loaders and dump-trucks

Processing duties:

Run drum dryer, screener, conveyors mixer as needed

Operate forklifts to move leonardite around facility, on to trucks and railcars

Operate forklifts to unload rail cars and load tricks with proppant

Operate proppant conveyor loader for proppant trucks.

Drive front end loader from stockpile to drum dryer

Package finished leonardite and prepare for shipping.

Clean equipment, grounds and warehouses as requested

Training Requirements:

General Safety.

Lock-out Tag-out.

HAZMAT.

Forklift Safety.

Electrostatic Discharge Awareness.

Foreign Object Damage Awareness.

Quality System Awareness.

Physical Demands:

Some heavy lifting and considerable moving of equipment required.

Lifting of objects up to 100 lbs.

Personal Protective Equipment:

Safety Glasses

Hard Hat

Dust Mask

Steel Toed Boots

Work Environment:

Can expect to work outdoors, year-round

Regularly exposed to dust, odors, oil, fumes and noise.

Exposed to a combination of normal office type environments and shop environments

Currently there are two shifts per day between the hours of 6AM-6PM Mon. – Fri.