your personal email address, if you entered this when first logging into your account

Your username:

doesn't have an @fs on the end - ignore the @fs when logging in to your account

isn't the same as your mobile username

Your account password

We sent your account password by email when you first signed up.

If you've logged in to your account (or email) online before, you can reset your password using our FORGOTTON PASSWORD page. For more help, see the guide change your broadband password. If it's the first time you've logged in and you can't find your welcome email, please contact us for more help.

Checking and setting up email

Email username

Your email username looks like one of these examples:

yourname.orangehome.co.uk

yourname.wanadoo.co.uk

yourname.freeserve.co.uk

yourname.fsnet.co.uk

yourname.fsbusiness.co.uk

yourname.fslife.co.uk

yourname.fsworld.co.uk

Or if checking email using webmail you can also log in using your email address, for example mail@yourname.orangehome.co.uk.

If it's the first time you've logged in and you can't find your welcome email, please contact us for more help.

Update settings on my router

Broadband (internet) username

The broadband username you'll need to connect to the internet looks like one of the examples below:

yourname.orangehome.co.uk@fs

yourname.wanadoo.co.uk@fs

yourname.freeserve.co.uk@fs

yourname.fsnet.co.uk@fs

yourname.fsbusiness.co.uk@fs

yourname.fslife.co.uk@fs

yourname.fsworld.co.uk@fs

If the username you have looks like anything@yourname.orangehome.co.uk remove the text before the @ sign and add @fs on the end.

Password

You chose (or were given) your password when you first registered for broadband. We sent them in a welcome email to your preferred email address.

It's not possible to reset your internet password using the forgotten password page. So, if you've changed your password to log in to your account online or check email, use your original password to connect to the internet.

If you'd like to change your internet access password (the one used by your router to connect to the internet), go to: