FAQ's

A: We are a trade-only business. To qualify as a Registered Customer your business must be within the landscape, horticultural, development, social services, local government and retail/wholesale nursery industries.

As we are a not-for profit business active within the local community we do have an Annual Open Day to the Public (where wholesale prices are offered to the general public) on the third or fourth Saturday in October. Please check our calendar of events closer to this date.

A. We deliver to all Metropolitan Melbourne regions and the greater Geelong area.

We use Van Berkyl's or Rangeview Transport companies for plant deliveries in regional Victoria, South Australia and Southern NSW. Please note that all delivery costs are forwarded to the customer so it is beneficial to have an account with either one of these two companies. It is important to check to see which company provides delivery services to your area.

Please note that we are currently not able to deliver to Tasmania, Western Australia, Northern NSW and Queensland.

A. Yes we can. Our staff are able to suggest possible alternatives to plant varieties not currently available.

Please note that some councils provide strict guidelines for planting in new houses or development (i.e. plants that are indigenous to the region). Please check with local authorities to see if suitable substitutes will be accepted prior to plant purchases.

We can provide written plant quotations from landscape plans as well as over the phone or by email. Our plant quotes are valid for 30 days and are subject to the seasonal availability of plants. Terms and conditions may change without notice.

A: Brite Plants will not be liable for plant shortages and plant damage unless a customer notifies Brite Plants staff within 48 hours of inspection of goods/delivery/ plant pickup. The customer is required to specify the plant shortage or damage otherwise the customer is deemed to have accepted the goods in good faith.

Brite Plants reserves the right to inspect the plants and investigate the grounds of the complaint.

Please select plants wisely as we will not accept returned plants if you simply have a change of mind.

Brite Plants reserves the right to either issue a replacement, claim for credit or a full refund

We will not accept any plants that have been returned in a damaged state (including removal of labels/stickers) and cannot accept any plants that have been replanted in foreign potting media ( due to plant hygiene concerns)