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FAQ

1.Q: What's your minimum order quantity? A: Our MOQ is usually 1*20ft container. But if you need to order sample, MOQ can be 1 pc. 2.Q: What's your shipping port? A: We usually load goods through Xingang, Tianjin. 3.Q: Do you have any certificates? A: We have acquired certificates of CE, ISO 9001:2008, cUPC and so on. If you need other certificates, we can apply them for you. 4.Q: Where is your factory located? How can I visit there? A: We’re located in Anping County, Hebei Province, near Beijing and Tianjin. We can pick you up in Beijing or Tianjin International Airport, and it takes 3 hours as usual. 5.Q: What’s your payment term? A: Usually, 30% T/T deposit before production, the balance to be paid before factory loading. 6.Q: What’s your delivery date? A: It depends. Usually, 15 days for 1*20ft container and 25 days for 1*40ft container. 7.Q: Are you cast iron bathtub manufacturer? A: Yes. We’re specialized in this field since 1996 and we can provide excellent goods at competitive price. 8.Q: How long can I get samples? A: 10-20 days to send samples via sea transport. 9.Q: Is sample free of charge or not? A: Sorry, you have to pay for it. 10.Q: Can we use our shipping agent? A: Yes, you can. 11.Q: Do you only produce tubs of material of cast iron? A: Yes, we only make cast iron bathtub. If there’s any need of other materials of bathtub, we’re glad to purchase for you. 12.Q: How do you pack your bathtubs? A: We use wooden pallet and wooden crate to pack. Built-in bathtubs are usually packed by wooden pallet and freestanding bathtubs are packed either by pallet or crate, according to their style and customers’ requirement. 13.Q: Do you attend any trade show? A: We mainly attend shows of Canton Fair, KBIS and KBB. 14.Q: What’s the thickness of your bathtub? A: Thickness of cast iron is 7-9 mm; thickness of porcelain enamel is 1.2-1.5 mm. 15. Q: Do you offer OEM & ODM services? A: Yes. 16.Q: How do I contact customer service? A: Our customer service representatives are happy to assist you online or by e-mail: sales@sunshine-bath.com 17.Q: Do you provide AA enamel bathtub? A: Yes. We import AA enamel from Germany and it’s the best enamel worldwide. 18. Q: What’s your guarantee policy? A: Generallly 2 years. 19. Q: What’s your main market? A: Our products are mainly exported to U. S. A., Russia, UK, Greece, Italy, Egypt, Algeria, Australia, New Zealand, and have won high reputation and favorable comments from the consumers. 20.Q: What’s your capacity? A: Generally 6000 pcs per month.