What makes a good manager?

Remember what it was like to be a “doer”, and find a way to be connected all the time, and be brave enough to say ‘No’ to a client.

Delegate: Trust your team to get the results you’ve clearly defined for them and coach them through the process; delegation does not mean you remove yourself from the task.

It’s not about you.

Bridge the gap between clients and team members and advocate for your team (even if that means you’re not loved by everyone because you have to say ‘No’).

New hire: Focus on what a person wrote in their cover letter, get to the conversation of an interview as fast as possible. Always think about what impact this one individual could have on the dynamic of your team. Remember that you aren’t buying a product or service from an employee, you are dealing with individuals who must work together.

Set professional and personal goals so you are working with people who are becoming better people, not just better workers.