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Customer Support

Warranty

GENERAL INFORMATION

Concord watches are not only beautiful in design; they are crafted to meeting exacting standards of Swiss watch precision and performance. Made by highly skilled craftsmen and comprising of only the highest quality materials and components, your watch left our factory in perfect running condition after undergoing stringent quality testing. We proudly stand behind each fine Concord timepiece we sell.

3 Year Limited Warranty:

Concord will, within three (3) years from date of purchase, repair or replace (at Concord’s option), the movement of your Concord watch free of charge if such movement proves to be defective in material or workmanship under normal use.

The finish on Concord galvanic gold-plated and PVD-finished watches will be warranted for a period of 3 years against flaking and peeling only; scratching/erosion due to normal wear and tear is not covered.

The case and/or bracelet will be refinished or replaced (at Concord’s option) should such finish prove to be defective in material or workmanship.

Warranty Exclusions:

This warranty does not cover batteries, straps, bracelets, cases or crystals, nor does it cover damage arising from normal wear, scratches, accidents or misuse, or from any alteration, service or repair performed by any party other than Movado Group International or one of its Authorized Service Centers.

Conditions for Warranty Being Valid:

Watches purchased in North America from Authorized Concord Retailer: To be valid, the warranty card must be embossed with the name of the Authorized Concord Retailer, as well as dated and signed by that Retailer.

Watches purchased outside of North America from Authorized Concord Retailer: To be valid, the warranty card must be duly completed, dated and stamped by the Authorized Concord Retailer.

Conditions For Warranty Being Void:

This warranty is void if the timepiece was not purchased from an Authorized Concord Dealer, as evidenced by a valid warranty card or proof of purchase.

Warranty & Legal Rights:

The Concord 3 year limited warranty gives you, the consumer, specific legal rights. You may also have additional legal rights under applicable law which may vary from State to State and Country to Country, and which are not affected by the terms of this warranty.
Please address any Concord Warranty claim to a Concord Authorized Service Center. For the most current and complete listing, please click here.

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