Hoffman's Hot Seat: Building the Contact Center of the Future

Share

1to1 Media's Tom Hoffman catches up with Paul Jarman, CEO at inContact, about the trends that are shaping customer service, including rising customer expectations and the need for companies to become more agile and responsive in meeting the needs and preferences of their customers, and how these factors are influencing the requirements for running the contact center of the future.

Did you enjoy this content? Sign up for our FREE weekly e-newsletter by clicking here!

Comments

Hoffman's Hot Seat: Building the Contact Center of the Future

1to1 Media's Tom Hoffman catches up with Paul Jarman, CEO at inContact, about the trends that are shaping customer service, including rising customer expectations and the need for companies to become more agile and responsive in meeting the needs and preferences of their customers, and how these factors are influencing the requirements for running the contact center of the future.

Note: All content within this website is the property of 1to1 Media. Any use of materials, except for social media sharing (Tweets, Facebook posts, etc.), without the prior written consent of 1to1 Media is strictly prohibited.

I look to 1to1 Media and its partners as a trusted source of information on integrated marketing trends.