install/upgrade problem with ZA Free

Hi,

I've been using zonealarm for years and I wanted to update the free firewall with 9.2.057 on windows XP SP3, but it failed catastrophically! It removed my old zonealarm and failed to install the new one, so now I'm naked! I get's to copying vswmi.dll (30%) and then I get a "zonealarn has encountered a problem ..." window

Re: install/upgrade problem with ZA Free

Originally Posted by Techwonder

Hi,

I've been using zonealarm for years and I wanted to update the free firewall with 9.2.057 on windows XP SP3, but it failed catastrophically! It removed my old zonealarm and failed to install the new one, so now I'm naked! I get's to copying vswmi.dll (30%) and then I get a "zonealarn has encountered a problem ..." window

Anybody who can help?

thx

Techwonder

It looks like your Upgrade Install may Have been Corrupted durring Download or install proccess.
The Best Fix for this problem is to Uninstall the Corrupte Version.. and download a fresh copy of ZA 9.2 and do a Clean re-install.

Re: install/upgrade problem with ZA Free

Hi GeorgeV,

the removal tool fails with a "caught an exception, GetLastError()=0" and by the way. Zonealarm uninstalled itself already, so I can't uncheck any options. I did restart, but there's no change; i still can't install ZA

Just checked the update notes and as version 57 is a bugfix for W7, I'll try 44 instead.

Re: install/upgrade problem with ZA Free

Same result :-( with 44 as with 57
and always the same place: copying vswli.dll, that also goes for version 8.0.298

It sounds like there may be something on your Computer that is Conflicting with or Blocking Zone Alarm.. Malware infection or other Security Software..

Try this:

Malware Clean-up Guidance
NOTE: the steps below works only if you are on the latest versions of ZA (version 9.1.507 onwards). If you are not, please update.
Try to perform a full Antivirus/Antispyware scan but in SAFE MODE WITH NETWORKING.

1. Set ZA Antivirus/antispyware to "Super Scan" under the advanced options of the ZA antivirus/antispyware tab (scan modes);
2. Reboot in SAFE MODE WITH NETWORKING;
3. Manual run ZA (ZA firewall will be OFF but Antivirus/Antispyware will be functional);
4. Run a full ZA AV/AS scan;
5. Reboot in Normal Mode
6. Set ZA Antivirus/Antispyware back to default Quick scan

A. Download update and scan with MBAM
WARNING: Some malware will block the download of this software, rename the installer to a random name before saving and running (you can change the .exe into a .com)B. Use the superantispyware online cleaning tool --> Here or download, update and scan with superantispyware FREE
WARNING: Some malware will block the download of this software, rename the installer to a random name before saving and running.

Once you have cleaned the system please remember to purge the windows system restore points. You may be reinfected otherwise.
- Disable system restore (How to disable windows SYSTEM RESTORE);
- Reboot the PC
- Re-ensable system restore