Give with Confidence

We hope that our membership will build trust and confidence in charitable giving and, ultimately, encourage more people to provide vital support for people affected by autism in the East Midlands.

Our Fundraising Promise to You

This promise outlines the commitment made to donors and the public by fundraising organisations which register with the Fundraising Regulator. Those who register with the regulator agree to ensure their fundraising is legal, open, honest and respectful.

The standards for fundraising are set out in the Code of Fundraising Practice.

WE WILL COMMIT TO HIGH STANDARDS

We will adhere to the Fundraising Code of Practice

We will monitor fundraisers, volunteers and third parties working with us to raise funds, to ensure that they comply with the Code of Fundraising Practice and with this Promise

We will comply with the law as it applies to charities and fundraising

We will display the Fundraising Regulator badge on our fundraising material to show we are committed to good practice.

WE WILL BE CLEAR, HONEST & OPEN

We will tell the truth and we will not exaggerate

We will do what we say we are going to do with donations we receive

We will be clear about who we are and what we do

We will give a clear explanation of how you can make a gift and change a regular donation

Where we ask a third party to fundraise on our behalf, we will make this relationship and the financial arrangement transparent

We will be able to explain our fundraising costs and show how they are in the best interests of our cause if challenged

We will ensure our complaints process is clear and easily accessible

We will provide clear and evidence based reasons for our decisions on complaints.

WE WILL BE RESPECTFUL

We will respect your rights and privacy

We will not put undue pressure on you to make a gift. If you do not want to give or wish to cease giving, we will respect your decision

We will have a procedure for dealing with people in vulnerable circumstances and it will be available on request

Where the law requires, we will get your consent before we contact you to fundraise.

If you tell us that you don’t want us to contact you in a particular way we will not do so. We will work with the Telephone, Mail and Fundraising Preference Services to ensure that those who choose not to receive specific types of communication don’t have to.

WE WILL BE FAIR & REASONABLE

We will treat donors and the public fairly, showing sensitivity and adapting our approach depending on your needs

We will take care not to use any images or words that intentionally cause distress or anxiety

We will take care not to cause nuisance or disruption to the public. WE WILL BE ACCOUNTABLE & RESPONSIBLE

We will manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public

If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. We will listen to feedback and respond appropriately to compliments and criticism we receive

We will have a complaints procedure, a copy of which will be available on our website or available on request

Our complaints procedure will let you know how to contact the Fundraising Regulator in the event that you feel our response is unsatisfactory

We will monitor and record the number of complaints we receive each year and share this data with the Fundraising Regulator on request

Should you have any concerns about the way we fundraise, we have a robust complaints process. We encourage you to get in touch with your feedback. To make a complaint, please email: enquiries@autismeastmidlands.org.uk with the subject title ‘FUNDRAISING COMPLAINT’