Questions & Answers

Need a quick solution for some of our scripts?

With the help of our Customer Support team, we have selected the most common questions and queries about our PHP tools. Please, note that they may also refer to previous versions of our products. If you have any other concerns, don’t hold back to contact us for further assistance!

1/ When the customer chooses a date for either delivery or pick up - I need the ability to offset this by a day ie. the item cannot be delivered or picked up the same day it is ordered.

2/ Recurring orders. I sell veg boxes and need to have the ability to let the customer buy and pay for them as a subscription. ie. place an order for 1 veg box every week.

Answer:

By default the orders can be made for the same day. But we can modify the system as per your needs.

1. We can disable the current day on the front-end calendar as a custom change and the clients will not be able to select it. They will be able to select only from tomorrow ahead. Will this be fine?

2. Recurring orders are not supported. Do you want client to indicate somehow that he wants to receive the same order regularly? What recurring options do you want to be supported? How will payments be processed in this case? How can client stop the recurring order or do you want clients to enter end date for their recurring order?

My client trying to make a food delivery system for school food delivery. The concept is going to be like parents order different food on their calendar and check out to pay after.

I need to change the complete layout, can you help me out of this? What's the quote for this?

Answer:

Do you want master admin to be able to create menu for each date and when user logs in he will see the menu for selected date. User will be able to place order for the selected date.

How will the payments work exactly. Do you want user to see total amount of what he has to pay for a days for example and be able to make one payment for all those orders? Is there any requirement about when payment should be processed? For example at least 5 days before (or maybe at most 5 days after) the date?

I do refer to the admin/editor users and I just want to get the ID. I also want to save the date in the DB. I've already done the modifications to the database and the model, I just need to get the user ID so I can modify the controller. I will be able to modify the view and js as well.

You have a field on the order table called processed_on. I assume that means the payment process date. It would be good to capture the user id of the person that processed the payment at the store. It id will be 0 for web orders.

Can you help me with setting software.
1. Where or how user client can set own password or change.
2. Work time - How can I adjust worktime from 10:00 to 2:00 (next day)
3. Notification email - in email missing Notes, but the variable is correct in notification page.
4. New Voucher - Difficult adjust date, because date start from year 1970 and I can jump only one month forward backward.
5. I need set delivery fees for diferent area around restaurant. Now is calculate only from total amout.

Answer:

1) After the first order the system sends an email to the customer with the password. There is no option for the customers to set their own password. There is also forgot password functionality that send the password by email.

2) Such working time will require some code changes.
3) Do you mean that the {Notes} token is not replaced in the email message.

4) I am not sure where you see 1970 year. Can you send us a screenshot and we will check this?

5) Can you provide some examples how you need to set the delivery fee?

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I notice in the database, that the other two database user added, that they are somehow listed as "Privileged Users". The marie_louise one is not displaying as a Privileged User.

Regarding FTP clients. I have used and made a connection using Filezilla, but I am confused when using it and would need direction. Once I see it done, once, maybe twice, I can then do it myself. It's just something I haven't figured out and I have zero computer training.....so it is amazing I have got this far, thanks to the expertise of people like you who can help along the way.

Answer:

The database user needs to have all privileges, it needs to be a privileged user. If you face any difficulties you may ask your hosting provider for instructions how to set this.

Regarding the FTP client - you need to use FTP user that connects to the website public directory. Then you have to create a new folder that is a sub-folder of the website root directory and upload the script files in it in binary mode.
You can see how to upload files in binary mode using some of the most popular FTP clients herehttp://www.phpjabbers.com/knowledgebase/ftp-clients

Then when you type in the browser URL for that folder the installer will start. Then all you have to do is to follow the steps on the screen. If you see any errors send us a screenshot of the error and we will check and provide further instructions.

Users are redirected to a thank you page only in case of online payment. The thank you page is an external page that you have to create yourself and set its URL under Options-->Payment menu in the script administration panel.

When there is no online payment then the script only lists a message on the same page. This message can be customized under the Options->Languages->Translate menu. You can use the search field to find the text that you want to change.