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Dr. Janet Lapp

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About

About Janet Lapp - Expert on Change and Employee Motivation:

What would happen if everyone in the organization saw the positives and not the problems in change? This question inspired Dr. Janet Lapp and her team to conduct decades of research enacting these types of changes in the workplace, with amazingly positive results. Janet shares the evidence-based results derived from years of experience in both her books and stage performances. She has a professor's ability to translate complex theory into usable answers, and a humorist's knack for getting ideas across in an entertaining way.

Dr. Janet Lapp is a psychologist, author, and consultant for workplace transformation. She is known for her ability to create optimism, energy and an intense emotional connection. Her unique interactive approach engages the audience in a change lab, where they first assess their leadership skills, then leave with tools to transform from where they are to where they need to be.

She understands the needs, wishes and language of each client by research, interviews, and visits to facilities such that when she appears on stage she seems to be part of the organization or company.

Both her change management books and her stage programs have created clear, actionable paths for organizations from Ritz-Carlton Hotels to IBM Sales to the government of St. Petersburg, Russia. Clients who book Dr. Janet Lapp for a transformational program/keynote speech experience inspirational and memorable events.

Janet is a Registered Nurse who also holds a PhD in Psychology from McGill University in Montreal. Admitted into the CPAE Speakers Hall of Fame, one year she was rated by Toastmasters as one of the top three speakers worldwide. Creator and host of the Emmy-nominated CBS series Keep Well, she has appeared regularly on INN, ABC, CNN, and NBC. She and her team have helped hundreds of organizations around the world including Allstate, Blue Shield, IBM, Intel, Verizon, AT&T, Unilever, and P&G to design systems to overcome resistance to change and expedite workplace transformation.

A flight instructor, Janet has flown her airplane throughout South America and Africa on medical and rescue missions, and is a long time member of the Flying Doctors of Mercy working in central Mexico. She currently lives in southern California.

Topics

What Janet Lapp Talks About:

Plant your Feet Firmly in Mid-Air: Lead Through Change
What would happen if everyone in the organization saw the positives, not the problems in current changes? What would it look like if people broke out of their molds, push their boundaries, and developed a new set of skills? What if people knew how to change immediately? Research indicates that 69% of the workplace is not fully engaged. How much time and money does this group cost an organization? How much time and energy would be saved if everyone learned a common language to identify and contain resistance? How much time and money would be saved if everyone became rekindled their passion, became fully engaged, and took daily and consistent action toward their own goals and the goals of the organization?

a. guide themselves and others through ambiguity and uncertainty in a positive and productive way.

b. keep morale high, to retain the best and encourage the rest.

c. develop the courage to face new obstacles and challenges with a strong forward momentum.

People leave with a positive mindset which is open to change and opportunity. By so doing, they are more likely to see opportunities, not roadblocks, take more personal responsibility and accountability for change, and move themselves and their teams faster into the future.

Leaders help others see the future more clearly and have the confidence that they can get there, they return to work with a renewed enthusiasm and spread it to others around them.

The Psychology of Customer Experience
Dr Janet Lapp's research on the Psychology of Customer Experience has revealed the top four psychological needs of customers, which, if met, can propel organizations to sustainable growth and market dominance. Audiences learn the latest neuro-marketing techniques that create experiences to maintain loyal and emotionally connected customers, similar to Apple, Starbucks, Lexus, and Harley Davidson. This is not a standard customer service program. Teams will understand the unmet psychological needs of their customers and learn to meet them in practical, easy-to-apply ways.

The front line will learn what specific actions they must take on a daily basis to create the unique experiences that capture hearts and minds of their customers, and leaders will be able to apply these same skills and tools to create loyalty among their teams. This program is available as a keynote presentation, as well as interactive half and full day sessions.

Recent Publications

It is amazing how much she was able to discover about the Allstate culture and weave it into her program, it was like she was one of us. She opened our leadership's eyes to what has changed, what they need to do, and gave them the push to do it.