Users of empirehotelsandresorts.com and/or empirehotel-hongkong.com (hereinafter called ‘this Site’) are strongly advised to read the terms and conditions of use herein contained (hereinafter called ‘the Terms’) carefully before using this Site and they should also take care to read our Privacy Policy before submitting any personal information or particulars to this Site. By using this Site, you signify that you are consenting to be legally bound by the Terms. If you do not agree with any part of the Terms, you must not use this Site.

Some products and services listed on this Site have their own specific governing terms and conditions which shall apply in addition to the Terms.

The content and information/image display as well as intellectual property rights on this Site are the property of the Group and/or its designated parties. The Group reserves the right at any time to amend any of the Terms or any information contained on the Site without giving prior notice.

2. ELIGIBILITY
Only individuals who are at least 18 years of age shall use this Site and enter into legally binding contracts under applicable laws. Hence, you must be 18 years old or above to reserve a room on this Site.

3. USE OF SITE
You may only use this Site to make legitimate enquiries or room/service reservations. You will not make any speculative, false or fraudulent reservations or any reservations in anticipation of demand. If The Group has a reasonable doubt that such a reservation has been made, we shall be entitled to cancel your reservations and prohibit you from using this Site in future. In addition, you shall not use any ‘robot’, ‘spider’, ‘crawler’ or any other automated or manual device, program, algorithm or technology having similar functionality, to monitor, copy, transmit, transfer any of the web pages, data or content contained on this Site.

Use of this Site may require you to register and provide certain personal data for a more efficient future reservation process and for record-keeping purposes. This Site may then provide you with the ability to use usernames, passwords, other codes, devices, or any login information to gain access to certain restricted areas of this Site. The content contained in such restricted areas is confidential to the Group, and is provided to you for your personal or business use only. We reserve the right to prohibit the use of such access on your behalf by third parties where we determine that such use interferes with this Site’s operation or results in commercial benefits or detriments to any parties concerned.

On the other hand, you shall undertake to provide true, accurate, current and complete information including but not limited to personal particulars, travel plans, details of your payment choice and contact, etc. If the information you provided is suspected to be untrue, inaccurate, not current or incomplete, this Site has the right to suspend or terminate your account and refuse any and all current or future access to and use of this Site.

You are responsible for maintaining the confidentiality of your username, password and any login information and are fully responsible for all activities that occur under your account or login information. You will be financially accountable for all uses of this Site by you and those using your login information. You agree to immediately notify this Site of an unauthorized use of your login information or any other breach of security. This Site cannot and will not be liable for any loss or damage arising from your failure to comply with this requirement.

4. ONLINE RESERVATIONS – INDIVIDUAL TRAVELLERS (NON-TRADE)By submitting an online accommodation reservation, you represent and warrant that you have the legal right to purchase and utilize such service. The Group is not liable for any claims against non-fulfillment or unsatisfactory fulfillment of such service purchased on your behalf by the Group from any third party providers and distributors, such as, but not limited to, tour operators, travel agents and other entities.

Full payment by credit card is required to make a booking. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the Group’s control and may affect the amount and currency charged to your credit card issued in your origin of abode. Once your reservation is confirmed, the price of your accommodation will not change. This Site reserves the right to obtain validation of your credit card details before confirming your purchase. An email confirmation with a specific confirmation number will be sent to the email address you provided once your purchase is accepted by this Site. Your confirmation is an important document and it is your responsibility to print and retain this confirmation. You must take it with you, without it, you will not be able to prove that you have booked and paid for the relevant accommodation. The Group shall not be held responsible should you suffer any losses in any form as a result of your failure to produce the relevant confirmation when requested.

Reservations for more than 4 rooms at the same hotel for the same period of stay made by one individual or a person acting as an agent on behalf that individual, cannot be accepted by this Site. If such reservations are found, the Group reserves the right to cancel or impose additional requirements on such reservations.

Policies for Changes or Cancellations
No change or cancellation of your reservation will be entertained within 48 hours prior to your arrival. No change on the name of the reservation can be made at any given time once you have submitted and confirmed a reservation. Your changes can only be made on the addition of room(s) or length of stay (nights), duration of stay, or any special/added features/services, subject to the availability of rooms and such services, a change of price(s) and hotel’s confirmation.

Cancellation of your reservation should be made at least 48 hours prior to your arrival to avoid cancellation charges. All reservation purchases are final and cannot be changed, cancelled, refunded, exchanged or transferred to another individual within 48 hours prior to your arrival.

Cancellation policies and other information about specific accommodation reservations and/or related services may vary according to the actual hotel and by the particular type of reservation, individual rate rules, tax information and applicable charges as displayed on this Site.

The Group reserves the right to change or cancel reservations when they appear that an user has engaged in fraudulent or inappropriate activity.

5. ONLINE RESERVATIONS – TRAVEL TRADE & CORPORATE ACCOUNTS
In addition to the Terms stipulated in point no. 4 above relevant to any individual user, by submitting an online accommodation reservation, you represent and warrant that you have the legal right to purchase, utilize such service to act on behalf of your client(s). You agree that multiple over-lapping reservations for the same traveler(s) are not allowed and may result in damage and loss to the Group, which you will bear in full.

The Group will provide you with a unique username, password and login information enabling you to access to rates and information related to your agency or corporate account. Any online purchase transactions shall be restricted to only those individuals to whom you provided such login information. It is your responsibility to protect the confidentiality of the login information. You will be financially accountable for all uses of this Site by you and those using your login information. You agree to immediately notify this Site of an unauthorized use of your login information or any other breach of security.

The Group assumes no liability for any access to information or transactions that are executed with the login information provided to you and the Group shall not be liable for any loss or damage arising from your failure to comply with this responsibility. The Group strongly recommend that you change the password at regular intervals and whenever a travel agent/planner leaves your agency/company or you suspect that knowledge of the password has been divulged to any authorized parties.

Travel agents and corporate accounts may be subject to a minimum guarantee for each reservation they make online and the terms and conditions for each travel agent and corporate account may vary from time to time and hotel to hotel. Payments may be made online for instant confirmation or offline for a delayed confirmation, and subject to prior arrangements with the Group.

Policies for Changes or Cancellations
Same policies for changes or cancellation as stipulated in point no. 4 apply to travel trade and corporate account business.

6. LINKS
The Group does not review, monitor or control over any web sites linked to this Site and is not responsible for any content, advertising, products or other materials on or available from such linked websites. Your access to such websites is at your own risk.

7. DISCLAIMERS
Your use of this Site is at your own risk. To the fullest extent permitted by applicable laws, the Group makes no warranty or representation of any kind regarding this Site, products or services on this Site and/or any materials provided on this Site. All of content, information, services, products and materials on this Site are provided “as is” and on an “as available” basis without representations or warranties of any kind, either express or implied.

The Group assumes no responsibility and shall not be liable for any damages to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing this Site or your downloading of any audio and visual materials, data, text, images from this Site. The Group does not warrant that this Site or anything it provides on this Site will be continuously available, un-interrupted or error-free.

In no event shall the Group be liable for any claim, injury, loss, damage or any special, exemplary, punitive, indirect, incidental or consequential damages of any nature whatsoever and howsoever arising out of or in connection with the viewing, use or performance of this Site or the content, information, services, products and materials it provides whether due to inaccuracy, error, omission or any other causes.

8. LIMITATION OF LIABILITYUnder no circumstances, including but not limited to your access or use of, or your inability to access or use of this Site, or negligence, shall the Group be liable for any of your loss of profits, direct, indirect, incidental, consequential, special, punitive or similar damages.

9. GOVERNING LAWS & JURISDICTION
Your agreement to the Terms shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region, P.R. China and subject to the exclusive jurisdiction of the courts of HKSAR Government.

The Terms shall apply equally to you and to all persons named in your reservations.

If you would like to view the privacy practices that govern empirehotelsandresorts.com, please review the Privacy Policy on this Site. If you have questions about the Terms, please send an e-mail to info@empirehotelsandresorts.com.