Help with money

All the services and tools you need to stay in control

We all know what it’s like to worry about money. And the last thing we want our customers to do is struggle to pay their rent or household bills. That’s why our team of specialist advisers is here to help.

We have Welfare Rights Officers who can help you to claim the benefits you are entitled to or appeal a decision you do not agree with. Our qualified debt advisors offer a full range of debt solutions, and our Money Advisor can help you to keep your bills and spending under control.

If you would like to speak to a member of our team, please book an appointment here. If you need urgent help, please call our Customer Hub on 0300 777 7777.

Debt advice

If you’re struggling with debt, don’t ignore it; seek support as soon as possible. Our qualified debt advisers are on hand to help with practical advice to help you get on top of things. Make an appointment and they can visit you at home or work.

Benefits and Universal Credit advice

The benefits system can be tricky to navigate so it’s good to have an expert guide. Our welfare rights officers can check that you are receiving all the money you are entitled to, help you make a claim and also, appeal decisions you don’t agree with.

Budgeting

For friendly, ongoing budgeting support, our money advisers can help you. Whether it’s finding cheaper goods and services, applying for grants and trust funds or helping with managing your bills, there are lots of ways to make your money go further.

Banks and credit unions

You will need access to a bank account if you claim Universal Credit. We can give you advice on opening one and what you’ll need. We’d also recommend opening a Credit Union account. These allow you to make regular savings and take out an affordable loan should you need one.