Our out of the box views contain a few views like “Change Requests: Assigned to Me”, “Activities Assigned to Me”, “My Incidents” etc. These views only display objects where the criteria match the current user. You can update these views or create new...

At long last the hosted test drive and hands on labs are ready to go on TechNet! All you need to try out Service Manager and run through these 5 hands on labs is a browser! These are the same labs that we had down at MMS 2010 in case you didn...

Bay Dynamics has been a Service Manager partner for a couple of years now and it's been really exciting to see them rapidly develop their solution for Service Manager in the last few months. They announced the availability of their solution for IT Analytics...

A couple of months ago, we had our ISV partner summit here in Redmond. Ahead of the summit, the guys at Full Armor reached out to us and said they wanted to do a demo of some integration they had done with Service Manager. Although I’ve worked...

Anders Bengtsson, a System Center MVP, has written up a great blog on how to configure notifications to be sent to users in different languages. The scenario is that you have users in different countries that speak different languages. Whenever...

I've always wanted to create my own PowerShell cmdlets. I don't know why – it's just the geek inside of me demanding to be let out. :) So – here goes. I've created a set of cmdlets around announcements. These cmdlets could now be used in PowerShell, as...

Sacha Dawes, one of our Senior Product Managers was interviewed by TechNet Edge for the RTM announcement at MMS. The interview also includes a short overview demo. Check it out! http://technet.microsoft.com/en-us/edge/introducing-the-new-service...

A pretty common question I get is - "What kinds of skills do I need to customize/extend Service Manager?" Here is a comprehensive answer…
It has been our goal from the very beginning to design the product so that it is easy to extend and customize...

Because Service Manager is an extensible model-based system, the API layer for Service Manager is intentionally very generic. There isnt a method on the API layer called ‘GetIncident()’ for example. Nor is there a ‘GetComputer()’, ‘UpdateComputer...

This question comes up all the time – where’s the SCSM documentation? “Documentation” includes a lot of different stuff so here is a single index of everything out on the web. We’ll add to this over time as more things become...

In this blog post I’m going to explain in detail how to add new properties to an existing class and make the corresponding changes which are required to enable reporting on the new properties. For this example, we’ll add a new CostCenter property to our...

The Service Manager 2010 RTM Evaluation bits are available for download now. You can get them here: http://www.microsoft.com/downloads/details.aspx?FamilyID=3bacb364-9829-41d0-8faa-b0ed366f73aa&displaylang=en
A couple of things to note about the...

Just a few moments ago here at the Microsoft Management Summit, Bob Muglia, President of the Server & Tools Division at Microsoft, announced the RTM of System Center Service Manager 2010! We actually hit the RTM milestone a few weeks ago, but managed...

A key integration point of Service Manager (SM) with its sister product, Operations Manager (OM) is that of the Alert Connector. In a nutshell, when this connector is created, a connector is created in both SM and OM. The newly created OM internal...

The easiest way to get information about users into the Service Manager CMDB is to use the Active Directory connector. Not everybody uses AD for storing user data though so in this blog post I’ll show you how you can quickly insert user information...

We decided to change the dates for the System Center Service Manager webcasts to occur after the Microsoft Management Summit so that folks attending the conference could get the first look at all the cool demos we've been preparing. These are the new...

We have a few blog posts out there about modeling in Service Manager (including a new one from Kuntal on relationships), so I’m going to pull together an index of them here for easy reference:
Modeling: Extending and Deriving Classes
Modeling...