If you are locked out of the SMARTCHEM software, you will need to log in as an administrator and reset the password for your account. I will post the instructions below, and also attach a PDF that you can print for reference.

Please reply back to this note if you still have problems.

Colleen

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How to unlock a user account:

If a user account is locked it is possible to access the Smartchem software with the AMS account following instructions below described
• USER ID: AMS
• PASSWORD: the password must be compliant with the following algorithm
DAY + MONTH + YEAR (4 DIGITS) + HOUR (THE HOUR MUST BE ADDED IN THE 24 HOURS FORMAT)
Example: 31/12/2014 3:30 PM
PASSWORD = 31 + 12 + 2014 + 15 = 2072

If the AMS user is locked must be used the following unlocking password:
• USER ID: AMS
• PASSWORD: the password must be compliant with the following algorithm
[DAY] [MONTH] [YEAR (4 DIGITS)] [HOUR (THE HOUR MUST BE ADDED IN THE 24 HOURS FORMAT)]
Example: 31/12/2014 3:30 PM
PASSWORD = 3112201415