Established since 1999,we feel a strong commitment to the responsible use of nature’s resources.
So far, we have business partners from Asia, Europe, USA etc..
And we have been providing numerous organic products to the domestic market.
Our next long time vision is to provide Japan's organic products with best quality to the customers all across the globe.

Manufacturer's warranty: 5 years have passed since manufacture
Became a three-year warranty period for conventional, from five years.
Warranty card is at hand with trouble in case and keep even our invoices.

Heating thermostats for prevention,
Fall safety device with the caster is

Recently Viewed Products

Shipping Options

JP Post EMS

JP Post EMS

Your order will be shipped to you via Japan Post EMS. Japan Post is a speedy delivery service that delivers to more than 120 countries. With an effective tracking system and insurance program, EMS is able to offer a secure delivery worldwide. You can track your package with the tracking code provided and it will be delivered within a week. See estimated shipping fee

Payment Options

Credit Card, PayPal, Bank Transfer, Alipay

Credit Card

We accept credit and debit cards.
The following credit and debit cards can be used:
•Visa
•MasterCard
•American Express
•JCB
•others

PayPal

We accept PayPal. After receiving the order confirmation e-mail, please proceed with the PayPal payment.
Note
*Please note that if payment through PayPal is not confirmed by the date indicated in the e-mail, your order will be automatically cancelled.

この決済は海外のお客様専用です。（English follows）

手数料(remittance charge)

●Total bill amount is: Total price of items + shipping fee* In the case of using Rakuten Super points, total bill amount on automatic reply mail from Rakuten Ichiba may be different.
Please check the mail from our shop for the correct amount.
●We will ship after thあe payment is settled.
●You will receive an e-mail regarding the payment via PayPal.
Please click the link to the PayPal website on the e-mail,
and settle the payment within 7 days.
●Please also be reminded that if we cannot confirm receipt of your payment
to our PayPal account7days after the above e-mail is sent, your order shall be
automatically cancelled.●Customs duty and other taxes may be levied when the shipment reaches your country.
If applicable, please pay those costs directly to the delivery agents or the customs office.
Policies on those taxes vary in each country. Please contact the customs office
at your country for more details.
●Any return or refund will not be accepted for overseas delivery
once order confirmation e-mail is sent out.
●Please keep a copy of your payment.

Customs duty and other taxes may be levied when the shipment reaches your country.

Bank Transfer

We accept Bank transfers. After receiving the order confirmation e-mail, please transfer your payment to the bank account specified in the e-mail.

Note
*All payments are made in Japanese Yen. Please check with your bank for applicable exchange rates.
*If payment by bank transfer is not confirmed within the date indicated in the e-mail, your order will be automatically cancelled.

Return Policy

★How to Order

[ Order from Web pages ]

Feel free to browse Kyoto Uzumasa Shizenmura at your own pace, and place your order via our shopping cart system. Rest assured that any information you enter when placing a order will be transmitted securely by SSL ciphered communication.

If you register as a member, you can don’t have to input your personal information next time you visit. You also get 500 points (worth 500 JPY) you can use for shopping!

★Stock

Our stock situation is changing each and every second.

There is always a possibility that a product becomes out of stock before we have time to update the stock situation in our database and website. Even though you can go through with your order at first, the products might still be sold out. We appreciate your understanding.

Important notes on Customs and Delivery

[ Custom Duty/Custom Clearance ]

Please note that all custom duties and/or custom clearance fees for the shipment shall be paid by the customer. Also please note that some products may not be able to pass through customs because of different laws in effect in each country (In fact, this has never actually happened). We do not take any responsibility for merchandise confiscated by customs/quarantine authorities in your respective country. Please be aware of this when placing your order. You are considered to have accepted this when you place an order.

[ Disclaimer for Overseas Delivery ]

(Be sure to read the entire text carefully)
Any of the following costs for overseas orders will not be borne by Macrobiotic Asia/Prema Inc. When you make your order, you are considered to have agreed to this disclaimer.

Import duty charged by destination customs/custom clearance authority, and other safety inspection fees shall be 100% borne by the customer.

We take no responsibility for damage caused during transportation. Damaged products and the corresponding freight shall be 100% borne by the customer. Especially for snacks, which may be broken in pieces.
Please note: The damage can be covered by the transport insurance policy within the policy specific range. If you want a higher insurance amount please let us know in the “Questions & Inquiries” field when your order. Additional insurance will not be applied if no request is made.

All the products that Macrobiotic Asia/Prema Inc. sell are produced for the Japanese market, and all guarantees are only valid in Japan.

Repair fee/shipping/product cost shall be 100% borne by the the customer in the following cases:

The spray part of a deodorant spray breaks 3 weeks or more after purchase.

Soy sauce had flooded out of the bottle when it arrived at the destination. This is caused by the soy sauce fermenting from the vibration and the pressure change during transport.