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Vehicle went in for a fluid leak and was at the dealership for 45 days waiting for replacement parts and was deemed unsafe to drive. This was a warranty repair. During the stay at the dealer the vehicle sustained paint damage. The dealer refuses to cover the cost of repairs. They indicated they are not responsible for vehicles held hostage on their lot and I must foot the bill to fix. While the service adviser and techs are professional and pleasant to deal with the management and service manager are arrogant and condescending. In hindsight I looked at the BBB for Haldeman Ford and the Hamilton location is rated an “F” the lowest rating possible. The East Windsor dealership is cut from the same mold. I will never do any future business with these losers.

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