*The Device Purchase Price you paid for your device is the Cover Amount under the policy.

How to Purchase Product Insurance

Follow these simple steps today:

Purchase new device.

Purchase Product Insurance. Insurance must be purchased at the same time in the same transaction as the new device.

Details of your insurance purchase will be passed automatically to the insurer and a policy created.

Confirmation of your Insurance Policy Schedule will be emailed directly to you.

Applicable Excess

An excess payment is applicable for all claims. To raise a claim call 1800 814 099. All claims, returns and excess payments will be made directly through the insurer.

Repairs

All devices

$75 per claim

Replacements

Mobile Phones (Purchase Price up to and including $500)

$130 per claim

Mobile Phones (Purchase Price above $500)

$175 per claim

Other Devices (Purchase Price up to and including $2500)

$100 per claim

Other Devices (Purchase Price above $2500)

$130 per claim

Cooling Off Period and Policy Cancellations

If you are not completely satisfied with the Product Insurance Policy and have not made a claim, you may cancel it by notifying the insurer in writing:

By emailing: devicensure.au@thewarrantygroup.com

By mail to: DevicEnsure PO Box 246 Balwyn, Victoria, 3103

If the policy is cancelled within the Cooling Off Period (21 days from the commencement of the Policy Term) and there has not been a claim, you will be entitled to a full refund of the paid amount. If the policy is cancelled outside of the Cooling Off Period and a claim has not been made, you may receive a particle refund determined by the unexpired portion of the Policy on a pro-rate basis. Full terms and conditions of the cancellation policy can be viewed in the “Cancellation by You” section of the DevicEnsure Combined Product Disclosure Statement and Financial Services Guide Nov 2018.