The digital age is dramatically reshaping the rules for organizational success. The new context demands renewal of your capabilities and development of different mindsets. In this course, you’ll learn the different components of emotional intelligence at work. For example, you’ll learn how you can work effectively in teams, build cooperative relationships with your key stakeholders, exercise effective influence, handle difficult conversations, and create energy and enthusiasm to foster meaningful change. Our modules will begin with powerful stories that are illustrative of typical challenges faced by front-line leaders. We’ll analyze the case illustration using the ideas from emotional intelligence theory, and highlight the key lessons that you should take away in terms of mindsets and skills that you should master to distinguish yourself as a leader.

从本节课中

Leader as Influencer and Collaborator

Organizations are teams of teams. By definition, a manager gets work done not only through
one’s own resources and efforts, but also through others. In other words, you are required to
work effectively with people outside your team. These are individuals and groups within the
organization and also outside. You have to influence people at different levels and functions,
build collaborative relationships wherever possible, negotiate wisely, handle difficult
conversations and make decisions in the face of uncertainty and complexity. In this complex
arena, formal authority or position power is only a limited resource. You have to influence
without authority, and this will require you to draw on your personal power, resources and
approaches. You have to develop skills and mindsets for the challenges of managing conflict,
handling difficult conversations and carrying out effective negotiations.
This module will deal with the topics of influence, conflict management, handling difficult
conversations, negotiation and decision making. As a part of this module, we have two
interviews – one with a negotiation expert on what it takes to be an effective negotiator, and
the second with an industry expert on the topic of complex decision making.