Best practice analyzer

Best Practices for Call Center Quality Assurance September 26, 2018 Call centers tend to be very controlled environments that seem to exist to meet key performance indicators. There are several best practices these facilities should follow to maintain and improve upon their KPI performance while also delivering good (or even great) customer experiences. Here are a few. But to make this conversation a little more fun, I’ve integrated a music quiz into the mix. I hope you can use these important call center tips. And, if you want to give the quiz a shot too, I invite you to try to identify the singer or bands of each song title before you reach the answers at the end of this posting. “Let’s Get It Started” One important thing to remember about improvement is that you first have to figure out where you are now and where you want to go. So start out by assessing your current performance in the areas most important to your organization. “A Change Would … [Read more...] about Best Practices for Call Center Quality Assurance

LONDON--(BUSINESS WIRE)--May 23, 2018--Global procurement intelligence advisory firm, , has announced the release of their ‘ This report breaks down the data and analysis behind the procurement of cyber insurance and acts as an all-inclusive guide to enable smarter procurement. Our reports from the analyze the market for both the buyers’ and suppliers’ perspective. It also offers buyers with information on the sourcing opportunities to help them achieve cost-savings.This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20180523005938/en/Cyber Insurance Procurement Report. (Graphic: Business Wire)“Engaging with the suppliers who adhere to the terms specified in the contract is one of the procurement best practices for buyers looking to identify the cost-saving opportunities,” says SpendEdge procurement analyst Anil Seth. “Also, suppliers who have the ability to offer continuous support and … [Read more...] about Cyber Insurance Procurement Report – Sourcing Opportunities, Negotiation Strategies, and Procurement Best Practices Analysis by SpendEdge

LONDON--(BUSINESS WIRE)--May 10, 2018--Global procurement intelligence advisory firm, , has announced the release of their ‘ This report breaks down the data and analysis behind the procurement of shaft couplings and acts as an all-inclusive guide to enable smarter procurement. Our reports from the analyze the cost drivers and its impact on the pricing and the overall category spend. It also offers a holistic view of the market from the buyers and the suppliers perspective.This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20180510005502/en/Shaft Couplings Procurement Report (Graphic: Business Wire)“Engaging with the suppliers who adopt 3D printing and fabrication techniques in their manufacturing process is one of the procurement best practices for the buyers,” says SpendEdge procurement analyst Angad Singh. “Also, the suppliers in the market also offer low-cost and lightweight shaft couplings from raw … [Read more...] about Shaft Couplings Procurement Report –Insights into the Sustainability Best Practices by SpendEdge

We’ve recently been told by many of our clients that they want to be better informed about prevalent phishing attacks so that they can proactively educate their team and protect against such attacks.It’s clear to see where their concern is coming from. From an overall industry standpoint, 91% of security breaches begin with phishing or spear-phishing (Source: Wired), and Verizon’s 2017 Data Breach Investigations Report has said that one in 14 people clicked on a link or opened an attachment in a phishing message.To help those organizations that want to be more informed about prevalent phishing attacks, this blog looks at four of the most common phishing attacks that organizations are most likely to see, and six security best practice tips.Here are the four common types of phishing attacks, in greater detail:Deceptive Phishing What It Is: Deceptive Phishing is the most common type of phishing attack, and it refers to any attack where the attacker impersonates a … [Read more...] about 4 Most Common Types of Phishing Attacks & 6 Security Best Practices

SLAs are a critical component of any outsourcing and technology vendor contract. Beyond listing expectations of service type and quality, an SLA provides remedies when requirements aren't met. Following are answers to common questions about SLAs and tips on how your organzation can craft effective SLAs with your vendors and partners.What is an SLA?A service-level agreement (SLA) defines the level of service expected by a customer from a supplier, laying out the metrics by which that service is measured, and the remedies or penalties, if any, should the agreed-on service levels not be achieved. Usually, SLAs are between companies and external suppliers, but they may also be between two departments within a company.A telecom company's SLA, for example, may promise network availability of 99.999 percent (for the mathematically disinclined, that works out to about five and a quarter minutes of downtime per year, which, believe it or not, can still be too long for some businesses), and … [Read more...] about What is an SLA? Best practices for service-level agreements