Hammer

Overview

The Trusted Technology That Delivers Results

The Empirix Hammer Test System is the leading automated solution for real-world contact center testing to optimize Quality of Experience. It is a complete testing solution in a single, easy-to-use package.

The platform improves the customer experience by identifying and correcting experience-related problems prior to, and during, production operations.

Covers every element of a call flow—acting just like actual customers

The Hammer Test System can dial into applications and equipment being tested just like actual customers, entering or speaking account and PIN numbers and listening to ensure that the right responses are being played—all while measuring system and network response times throughout each test call.

It can emulate every aspect of a call flow, including the entry of variable information, using DTMF touch tones and playing an unlimited number of voice ﬁles for testing speech recognition-based systems.

Hammer’s patented prompt recognition capability even allows automatic verification that the correct prompts are being played in IVR and ACD/PBX systems.

Voice quality testing

Scripting and scheduling

Advanced graphical tools for scripting and scheduling

Automated reporting

Automated, robust, built-in reports for trending and analysis

Speech recognition

Enhanced speech recognition capabilities

When launching a new financial services product the success of your contact centre in dealing with new enquiries is critical… When the stakes are high and you’re pushing the bounds of a new contact centre technology, I would recommend Empirix.