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Welcome to Modbury Health Centre

Our GP appointment system

Available on the day

When you call for an appointment the receptionists will offer you an appointment on the day. It will be possible to book a telephone consultation on the day and speak to a GP for advice if you wish to discuss over the telephone. Our receptionists will normally ask you a few questions to add to your booked appointment to inform the GP why you would like the appointment. All our Medical Receptionists are very aware of patient confidentiality. However, if you do not wish to disclose the reason for your appointment just let the Receptionist know.

Every day a number of new open appointments become available, enabling you to see a doctor if that is required.

Urgent medical problems

If you have an acute medical problem, but all the on the day appointments for that day are filled, please tell the receptionist. One of the GPs will see you as an urgent appointment at a specified time or will call you back to give advice on the phone. These appointments are specifically to address the urgent medical problem within an already full surgery.

Pre-bookable Appointments

We offer a number of pre bookable appointments which will be available up to 3 weeks in advance.

When We Are Closed

Emergency Ambulance ServiceIf you need an ambulance for an emergency ring 999, but remember that the service is for emergencies only. If you are in any doubt, call NHS Direct who will advise you and call an ambulance if it is needed.

Changes to NHS 111 and out-of-hours service

The NHS 111 telephone service and out-of-hours GP service is being integrated from October 1 to provide a more streamlined service, with quicker access to medical help and advice for patients.

New features which will benefit patients include increased clinical support for the NHS 111 service so patients will only be triaged once

Faster access to telephone consultations with a GP or nurse

Booked appointments for patients referred to a treatment centre

Increased capacity for home visits

From 1 October 2016, the NHS 111 phone service and the out-of-hours (OOH) GP service will join together to become an integrated urgent care service, providing a more streamlined service to give patients quicker access to medical help and advice.

There’ll be shorter waiting times for patients with the introduction of appointments at NHS out-of-hours treatment centres for the first time ever, and more home visits for patients who are unable to travel to see a GP at weekends and overnight.

The provider of the service, Devon Doctors, has an excellent reputation for delivering high quality, safe services and has delivered urgent out-of-hours medical care across the county for more than 20 years.

Patients can call NHS 111 at any time for urgent medical advice, and in the evenings, weekends and overnight, phoning NHS 111 is still the route to advice and GP access. The service assesses the best course of action for the patient, with the options ranging from a phone consultation with a doctor or nurse, a face to face consultation with a GP, a home visit or a trip to A&E.

To provide the out-of-hours service, GPs base themselves around the county in various centres for appointments or home visits out-of-hours and that will continue although under the new model some of these locations will change.

Currently anyone referred to an out-of-hours appointment has to go and wait for the doctor on duty to see them in between telephone consultations and making home visits. Patients have never been able to just turn up at a treatment centre – it has always been specifically for patients sent there after speaking to the NHS 111 team.

From October 1, NHS 111 will have more clinical support to ensure that patients won’t need to be re-triaged by the out-of-hours service, leaving the doctor free for more face to face consultations, at treatment centres or on home visits.

As part of planning the new service following NHS England guidance, Devon Doctors and the CCG looked at the number of treatment centres and how much they are used. It showed us that Devon currently has a higher number of treatment centres when compared to other CCGs, but the usage rates are low.

There will still be the same clinical support available to patients affected in all these areas, but the doctors will be more mobile to meet demand.

People who are able to travel to a treatment centre will be offered a booked appointment at their nearest location. The service is designed to make sure that, as far as possible, no one is more than 30 minutes away from a treatment centre.

When We Are Closed

Emergency Ambulance ServiceIf you need an ambulance for an emergency ring 999, but remember that the service is for emergencies only. If you are in any doubt, call NHS Direct who will advise you and call an ambulance if it is needed.

NHS 111 service

NHS 111 is a new service that's being introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

you need medical help fast but it's not a 999 emergency

you think you need to go to A&E or need another NHS urgent care service

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies, continue to call 999.

How does it work?

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.

Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.

FREE NHS Health CheckWe are delighted to be offering FREE NHS Health Checks to patients between the ages of 40 and 73 (some 74 year olds will qualify dependent on birthdate)who do not currently have vascular disease including Heart Disease, Stroke, Diabetes or Chronic Kidney Disease. If you already have one of the above you will already be offered yearly checks.

Half of all of us will develop some form of Cardiovascular Disease in our lives. Cardiovascular Disease remains one of the biggest causes of premature death in the UK despite huge advantages in medical understanding. Catching the early signs can help prevent the rate at which Cardiovascular Disease may develop.

To book your check, please ring 01548 830666 and ask for a Health Check.

We carried out an announced comprehensive inspection at Modbury Health Centre on 8 April 2015.

Overall the practice is rated as good.

Specifically, we found the practice to be good for providing safe well-led, effective, caring and responsive services. It was also good for providing services for the population groups.

Our key findings across all the areas we inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.

• Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.

• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

• Information about services and how to complain was available and easy to understand.

• Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.

• The practice had good facilities and was well equipped to treat patients and meet their needs.

• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

We encourage and seek feedback from patients on the services it provides.

Friends and Family Test New!

New! The Friends and Family test, set by NHS England, is a quick questionnaire which gives you the opportunity to provide feedback on each appointment you have with our surgery. Your feedback is important in order to celebrate and share our good practice as well as address any poor performance.

All responses are anonymous and confidential. All responses from the first question contribute to a surgery score, which is shared with the public. Responses from the second (and any subsequent) question may be published, for example, as part of a patient experience report.

Survey at the bottom of the page - take patient survey

GP Data Extraction

How Information about you helps us to provide better care

Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.

It is important that we, the NHS, can use this information to plan and improve services for all patients. We would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help us provide a full picture. This will allow us to compare the care you received in one area against the care you received in another, so we can see what has worked best.

Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone.

How your information is used and shared is controlled by law and strict rules are in place to protect your privacy.

We need to make sure that you know this is happening and the choices you have.

When We Are Closed

Emergency Ambulance Service

If you need an ambulance for an emergency ring 999, but remember that the service is for emergencies only. If you are in any doubt, call NHS Direct who will advise you and call an ambulance if it is needed.

NHS 111 service

NHS 111 is a new service that's being introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

you need medical help fast but it's not a 999 emergency

you think you need to go to A&E or need another NHS urgent care service

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies, continue to call 999.

How does it work?

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.

Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.