As you've confirmed, the NBN technician visit is between 8AM - 12PM. Based on the time, it is still within the time frame. Our Engineering team will be in touch once the NBN technician arrived and provided us their report.

We understand the importance of your service. However, as you are aware we rely on NBN Co in resolving the issue with the service.

I'll chase this with our Engineering team and have them to send a follow up with NBN Co.

I understand that the NBN technician has attended the job and we can see that the service is already working. Further updates will be given by our Engineering team once we received the technical report.