Cons: I had horrible service!! Our flight was delayed due to bad weather I was suppose to pick up at 9:30pm but didn't arrive till 11:30 pm. When I got there the lady said it's been cancelled and now we had to pay double the price because we didn't arrive on it. I thought we had 6 hours? Then ahe said it's cause office has been closed it's a new day. So I didn't get my rental!!!! So upset

4/5

Pros: car was new

Cons: car was not clean

1/5

Pros: They gave us an upgrade.

Cons: Dollar shares employees with Hertz at the Linante airport. Directions to the rental spaces to get the car were terrible. Never saw a green bridge to cross over! Most importantly,the car's rear bumper was literally duck taped onto the car! The employee at the lot was nowhere to be found. Went back to the rental desk. The clerk came out to look for herself and then said that no one had checked the car that had been returned in the morning. Really? No one checked by 2pm? They had no other car supposedly. Fortunately, my husband is a Hertz Gold member and she provided a Hertz car and an upgrade. The whole process took 90 minutes. Terrible experience.

1/5

Did not exist in airport.

Cons: Dollar did not exist in this airport.

5/5

Everything worked fine

Pros: It was delivered a car better than the one booked for the same price.

3/5

Good but over priced.

Pros: Good but overpriced.

Cons: Fuel Tank was not full, There were many damages reported at the time of pickup, which they did not disclose. So I had to spend another 20 minutes to let them know and get it vouched before I start my journey. Also there was no clarity in small levies charged over and above the contract value.

5/5

Great Company

Pros: Easy access from the airport, car was clean and as discussed, the staff was helpful with our needs

1/5

It was terrible -- WAY WAY OVERCROWDED. Dollar is

Pros: Nothing

Cons: The wait was about 90 MINUTES! I am not joking....so I left after 30 minutes and rented from National.

4/5

Slow check out

Pros: Easy to find the car and get out of the airport once I had my contract

Cons: Waited over an hour to get to an agent to check in and get my car. Way to few agents for the number of people renting cars. Completely unacceptable

5/5

They gave me a fricking BMW!

Pros: Seriously, that was a hell of an upgrade. Super clean and basically a new car. My wife and I were pretty stunned.
FYI - Dollar / Hertz / Thrify are all the same company.

Cons: Offices are tricky to find. Better signage or maybe a map handed out at the desk would be good.

Cons: long lines at mxp. very hard to rrturn car at bolzano airport after hours.

1/5

Pros: Drop off in PAMPLONA was inconvenient no kiosk and no signs showing that if was a no human being drop off location on a Saturday afternoon

5/5

Pros: Liked it, would like to see prices slightly cheaper

1/5

Avoid hertz in Italy

Pros: Staff not friendly or helpful

1/5

Hertz negative experience

Cons: Waited two hours to speak with someone. Car was not ready and dirty. Car was damaged and Hertz reps were rude and not very helpful in answering questions.

1/5

Horrible

Pros: Nothing

Cons: It was the worst rental ever. It took us almost 3 hours to rent a car and when returning it the worker charged me another day even though when I rented the lady said it was okay to return it at that time. So I ended up paying more and I could've gone to another company.

5/5

overall satisfied despite the long wait

Pros: Price especially with drop off at another location

Cons: One hour wait at the pick up point in Malpenza

1/5

Overcharged double

Cons: My account was charged almost double leaving me without any money to travel with here in Italy. Unfortunately, I'm trying to sort the issue out as we speak given I have no funds to make it back to my departure destination

Cons: Our flight was slightly delayed. I had mentioned I'd be at the terminal shuttle service at 9pm, but obviously wasn't there for that.
I walked over to the shuttle area at 9:15pm, and not once did the shuttle return. I called Ecovia incessantly and there was no pick up, despite their closing time stating 10pm.
I then ran cartrawler (the agency) and they were rude and unhelpful. After explicitly stating that i'd called Ecovia myself, they attempted to ring. As they didn't pick up (as expected), the woman hung up on me. When I called back, she said it was too bad as I did not make the 9pm reservation.
During these calls, I even caught a cab to Ecovia, but they had closed early (cost me me £35 return).
I then forfeited the booking and went to Eurocar who were more than helpful - no issues with them.
Both cartrawler and Ecovia should be removed from your offerings.

Cons: I had to wait 10’ to return my car. However, the person who assisted me was nice

2/5

Pros: Friendly customer service

Cons: My car ran out of AdBlue, a diesel additive, that budget should have checked. This resulted in my car being stranded for 2 days. Their roadside assistance was not helpful. Also, ALLIANZ travel insurance did not write me back for a entire week! I already returned from Vacation two days ago!

5/5

Pros: Got a flat, came and changed very quickly.

2/5

Pros: The car was decent

Cons: The service was HORRIBLE. I had booked a car listed as "SUV- Renegade or similar". The clerk Monica wanted to give me an estate car, Alfa Romeo. When I asked her for the SUv I booked she argued with me that the Renegade is not an SUV!!!! She also called me names such as problematic and idiot , in her native language, when talking to the car manager on the phone. I finally got a Mercedes B200 which when I returned, they told me I made a damage on the bumper. The so called damage was a little blur on the paint which they asked me to pay 254£ for it. The small blur was not even visible with a bare eye. I refused the charge but hey went ahead and charged me a total of 365£ !!!! anyway. A group of crooks trying to rip people off!!! NEVER BUDGET AGAIN!!!

2/5

Pros: The people were nice.

Cons: Once we finished the paper work, we were sent to another location to pick up our car. Once we arrived, it took almost an hour to actually get our car. There were about 5 others that had waited a long time also. We were then told our car was parked at another location, so a gentlemen who was very kind drove us there. We pick up the car and find out the gas tank is only half full, not full like it's supposed to be. We then followed the guy to a gas station to fill up the tank. It was a little silly for a car rental to take that long.

5/5

Although I rented an SUV, I can't complain about a 0 mile Volvo V60

Pros: Car was brand new. Got amazing mileage (diesel) and was a pleasure to drive all over Italy

Cons: Although the Volvo was amazing, it would have been nice to get an SUV upgrade (since they were out of my class)

5/5

Good value

Pros: Easy to find and on site at Linate airport.

5/5

Great service, new car

Pros: Great friendly service, very quick, new car.

Cons: The price was very high, even considering the high season.

4/5

Hard to find, but easy once you find it

Pros: Got a great rate for a convertible.

Cons: GPS I payed for did not have a USB port to charge it in the car (car had no cigarette port to charge the GPS). So it ran out of batteries within 15 minutes.

3/5

Hate being played for a fool by car hire companies

Pros: The Nissan Qashqai was a joy to drive and there was plenty of room for all of us and our luggage. The air conditioning was also great.

Cons: We had to wait 1 hour to get our car as they said it was not ready and were continually trying to persuade me to take an upgrade of 35 euros extra per day to take a Mercedes that I did not want and not provide the SUV I ordered. The service assistant Christina was aghast that I refused this offer as claimed the Mercedes was ready but I would have to wait for my.SUV. This was stressful. Only by my wife's patience and persevence standing in the portacabin next to where they issue the cars did they eventually issue the keys to us. The SUV they issued us was sitting untouched the whole time.
They then issued the keys without a walk around or an explanation of the controls.
There were scratches all around the car and the plastic within the boot was broken and I am certain if we had not highlighted these problems beforehand we would have been charged for these on return.
Hope this feedback prevents others trying to be hoodwinked in this way.

Cons: I asked for a Mercedes E class but after I arrive there they told me that I need two different credit cards I had two mastercards but they said they need a visa or american express after that I had to take anither car which not luxurious car with a reallly high rate for two days because they said I need to make it full waranty to get a Car

1/5

Cons: Late too much late

4/5

Cons: The agent didn't understand English sufficiently to give us a less expensive car.

1/5

Cons: They Ceized the opportunity to charge us double the rate than the hat we had reserve through internet.

4/5

Pros: ease of booking, price, flexibility of returning to different terminal at MXP

Cons: size of car, distance from rental counter to car / poor signage

4/5

Pros: Everything ok.

Cons: Total coverage: at AVIS and HERTZ is really too expensive, above all in comparison with other rentals.

4/5

Pros: receptionist was so kind

Cons: Unfortunately we couldn't take the car in our reservation and we had to pay more money because that car we want wasn't available and we had to go to malpensa airport and change our reservation

3/5

Pros: The staff was very friendly and kind

Cons: I ordered a Bmw small-medium car, it wasn't there. I had no opinion but to upgrade the car and to pay more than I planned.

Cons: They gave me a crappy car "fiat panda" they overcharged me with insurances coverage, the car had a bad tire that run flat after a day and obviously their insurance "don't cover tires", they want me to pay 400€ for it! Avis never again!

Cons: They would not accept a debit card or American Express and therefore refused my family a vehicle even though we had paid using one of the cars. Holidayautos then refused a refund; terrible customer service. I have hired cars in many places without problems but Italy has been the only place to have such bizarre rules

1/5

Disappointed

Pros: Headline price

Cons: Check in took forever
Oil needed changed
No screen wash
Dirty car
High cost of insurance
Hard to find drop off