The Most Hated Car in America Is...

8/26/2014 4:13PM

Some drivers may gaze lovingly at their sedan but not if they own some of the most disliked cars in the U.S., according to a new survey. American Customer Satisfaction Index's Forrest Morgesen and MarketWatch's Catey Hill discusses on the News Hub with Sara Murray.

This transcript has been automatically generated and may not be 100% accurate.

... there are other people look really on in their Lexus and Mercedes and totally love their current ... I are the rest of us ... in user may have taken the American Customer satisfaction Index reveals our favorite card in hand are most needed one here with the D tells is the director of research for that study for authority and along with the heel of my lunch things you both for joining us ... Pedialyte and that he let set with you overhaul how are Americans feeling about ... the auto industry and can in the not so great aam incessant of the new industries actually a five-year low ... so not use of a Buckeye makers ... it was during the recession the economy is throwing incentives that you begin a new car ... and people were like a this is great you know in Dallas are kind of trying Uplus and in so many recalls the people in light of car makers are not doing so hot my eyes and its images of making the grade four s and one of the U S and the best and worst ... what's the big box chains on this list Mercedes Benz C every Alexei what you did about these brands that make people just still happy be driving ... will generally what we found over the lake of the study is that the cars that leave the industry are the luxury brands those that are more expensive ... but also much more ... um ... high quality in terms of the product and service that's being received by the consumer ... um and also much more customized to the particular consumers' needs and their interest it's something that that ... individual consumer gets much more out of ... the the the the the ad in knots and favorite car is eleven ranked the worst in your study ... get accurate guide NGE right at the bottom there ... it's the it's me is that the free TV you expect to get you know this seems there is one year after I you and your mercy ... it's a little bit of an interesting finding for us this year we've only been measuring them a couple of years we we include companies based on market share ... so we only recently included actor in the study but were a little bit surprised to see a car that's recognized to be a luxury brand down there at the bottom of the industry that's ... very unusual for our study ... on TV Jeep and Dodge or a little bit more understandable they've ban ... they tended towards the bottom of the industry rather than the top over the life of the study ... and that has a lot to do with the kinds of cars that were talking about here more economical but also much less ... than the high functionality ... technological innovation the product in those kinds of that stuff was ... standing up for the current EU actually lucky had a tip for people so they don't feel like they bought something in and I really am happy with it ... well ... you know that that's difficult ... to offer tips based on a study like this I mean obviously ... the luxury brands do better so it's easy enough to say bye allege a brand of course that's can it be driven by what the consumer can afford in the praise of those products ... aam but you know in ... all other things being equal the luxury brands a nicer cars if they can be afforded tend to do much better and are much more satisfying right Katie leasing unit had eighty or ninety thousand dollars to drop on ... other hard hit any tips for consumers to make sure they're getting something they like do your homework before you buy ... that something was pulling in as well but it's also that that's like Edmunds dot com TrueCar dot com just go online search around and see what other people are saying about the current you wanna buy his oftentimes they're saying ... and don't like it not that service analysis and inform by impeding easily use it failed to keep these auto companies are tied at the politicos to all of the different industries we have to deal with everyday ... the identities ranking continuing scale actually pretty well they rank six they're not nearly as bad as say the airlines Internet companies people companies and the company's everyone hates ... to the car makers actually doing pretty well compared to the ... a silly thing to complain about but still I really interesting study for it to Katie thanks for coming