Tell Us What's Broken

Online Customer Center

You can easily create a Return Merchandise Authorization (RMA) using our Customer Center. Simply select your device from the list and tell us what’s broken and we’ll provide you with a repair price. You then confirm the details and print the RMA to accompany the device(s)you are sending to us. If you can’t identify the issue, check “unknown problem” and ship the device(s). We’ll get back to you with a quote.

We Fix All Major Brands

We repair smartphones and tablets from all major manufacturers, including Apple, Samsung and Blackberry and many others. In all cases, we follow our industry leading seven-step repair process which has proven to deliver good-as-new performance from equipment serviced by Carlton. What’s more, all repairs are covered by a 90-day, comprehensive Carlton warranty.

We Fix All Major Issues

Broken screen, buttons or speaker? Damaged housing, bad battery, board failure, power-up problems? We fix all of them—and more—to work good as new, with all repairs covered by a 90-day Carlton warranty.

Select Turn-Time and Shipping

Choosing a Turn-Time

Our standard turn-time for repairs is three days. One-day turn-times are an optional upgrade. The choices are yours. In both cases, the turn-time does not include the day we receive the device.

Shipping Options

You choose your return shipping transit time when you ship us the device. Our standard return shipping (included in the price of the repair) is UPS Ground. UPS Next Day Air is an optional upgrade.

Send Us Your Device

It Couldn't Be Easier!

Go to our online Customer Center. Complete and print out an RMA. Box and send the device to us in Holland MI. We look after everything else. There are no surprises. Most importantly, your repaired smartphone or tablet will perform like new and is warrantied for 90 days!

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