right of withdrawal

Right of Rescission and Right of Return

If you act as a consumer as defined by § 13 BGB, i.e. if the purchase cannot be associated to either commercial or independent professional activity, then you have the right of withdrawal in accordance with the following provisions.

Withdrawal
You have the right to withdraw from the purchasing contract within fourteen days without providing any reasons.
The withdrawal period is fourteen days from the date you or a third party, authorized by you, took possession of the goods.
To exercise your right of withdrawal, you must inform us with an unambiguous statement (e.g. by mail, fax or e-mail) of your decision to withdraw from this contract. You can use the below withdrawal form, it is not mandatory, however. To meet the withdrawal deadline, it is sufficient that you send your statement of withdrawal before the end of the withdrawal period.

Effects of a withdrawal
If you withdraw from the contract, we will reimburse all payments we have received from you, including the initial shipping cost, except for additional cost arising from other types of delivery above the standard delivery cost offered by us.
We will reimburse all payments at the latest within fourteen days from the date on which the notification about your cancellation has been received by us. For the reimbursement, we will use the same method of payment that you have used in the original transaction. You will not be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the returned goods or until you have sent proof of shipment.
You have to return the goods no later than fourteen days from the date on which you have informed us of your withdrawal from the contract.
You have to bear the shipping cost of returning the goods. If the returned goods are in a deteriorated condition, you are obliged to pay compensation for the value thereof. The payment of compensation can be avoided by not using the goods as personal property and refraining from any actions that could affect their value.

Withdrawal form
If you want to withdraw from the contract, please fill out the below mentioned form and send it back to:

I/we hereby give notice to withdraw from my / our (*) purchase order of the following products (*):
Ordered on (*) / received on (*) Name of consumer: Address of consumer:
Signature of consumer (only with message on paper) Date
(*) Delete as appropriate.

End of revocation

(1) The right of withdrawal does not apply to taylor made goods or if they were inseparably mixed with other goods after delivery.
(2) Please avoid damage and contamination. If possible, please return goods in original packaging. If you no longer have the original packaging, use suitable packaging to avoid any damages during transport.
(3) Please note that terms (1) and (2) mentioned above are not a prerequisite for the effective exercise of your right.