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SERVICE AND SUPPORT

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Have an issue? Have a question? Need someone to bounce an idea off? For us, service is much bigger than support. It starts before you are a customer and transcends the typical structure for something better. Contact us for help with:

Service Beyond Support means that our entire team is invested in creating a better experience for your business. Here is how we structure our support organization:

We have a team of knowledgeable staff and engineers available 24/7/365 to help you with whatever you may need. We do not outsource our support to any third parties, so you will always be in contact with one of our staff members.

When requesting help, please use the ticket system when possible as it will help route tickets to the right departments, ask the right questions, and generally streamline the support process.

Remember that tickets enter the queue at the same speed as phone support requests and are prioritized accordingly based on the issue’s severity and not the method in which the request was received.

Self Execution

LEAP

API

Dedicated Support Team

Account Manager

Technical Support

Billing Development

Extended Support Team

System Administrators

Developers

Data Center Operations

Service Beyond Support

Our Bill of Rights SLA ensures transparency across the board for all time frames and we want you to hold us to it. If we miss any deadline outlined in the Bill of Rights SLA, you can request compensation.

Latest OT.SingleHop.com Updates

Are you having trouble with part of your infrastructure? Check here to see if it’s just you or the entire system. This section will be constantly updated so you always know the status of our network. Be sure to contact the support team if you’re experiencing any issues.