Job Description

Dutch Speaking Tech Support

Dublin, Ireland

€25,000 per year + bonus (up to €1600 per year)

Position Summary

Primary role is to manage reactive customer cases and deliver appropriate technical solutions which leave the customer completely satisfied. This role is a blend of customer interaction and technical problem solving. It is an exciting opportunity to work with one of the most recognised brands in the world, a global leader in server technology, and offers you a chance to further your skills within customer care and information technology. It is also an opportunity to bring your skills to our organisation while providing a quality service to our customers and clients.

Role:

To provide first-line technical support to meet customer expectations.

Work remotely to diagnose and solve customer problems, over the phone, via web collaboration, email or fax for Industry Standard Servers, and associated hardware and software.

Dealing with enquiries which can vary from product features, specifications & repairs to configuration assistance.

Taking full ownership of each customer case, using your independent judgment and experience to diagnose and troubleshoot problems or identify cases for escalation.

Deliver individual performance based on metrics and related targets.

Drive customer issue resolution.

Be responsible for delivering timely, accurate customer support & technical answers and providing a high degree of customer service satisfaction.