Terms & Privacy

By visiting the website www.topbuildersolutions.com (or the “Site”), viewing, accessing or otherwise using any of the services or information created, collected, compiled or submitted to www.topbuildersolutions.com, you acknowledge you have read and agree to be bound by the following Terms and Conditions of Service (“Terms and Conditions”) to the exclusion of all other terms. If you do not want to be unconditionally bound by and be a party to our Terms and Conditions your only option is not to visit, view, or otherwise use the services of www.topbuildersolutions.com. You understand, agree and acknowledge that these Terms and Conditions constitute a legally binding agreement between you and TopBuilder, owner and operator of www.topbuildersolutions.com, and that your use of www.topbuildersolutions.com shall indicate your conclusive acceptance of this Agreement.

2. Provision of Services.

You agree and acknowledge that www.topbuildersolutions.com is entitled to modify, improve or discontinue any of its services, prices and fees at its sole discretion and without notice to you. You also agree and acknowledge that the modification or discontinuance of its services may result in you being prevented from accessing any information contained in it by posting a notice on its Site. Furthermore, you agree and acknowledge that TopBuilder is entitled to provide services to you through third party service providers, subsidiaries or affiliated entities.

3. Proprietary Rights.

You acknowledge and agree that www.topbuildersolutions.com may contain proprietary and confidential information including trademarks, service marks and patents protected by intellectual property laws and international intellectual property treaties. TopBuilder authorizes you to view and make a single copy of portions of www.topbuildersolutions.com content for offline, personal, non-commercial use. Our content may not be sold, reproduced, assigned, transferred or otherwise distributed without TopBuilder’s prior written consent, which consent may be delayed or denied in its sole discretion. Any third-party trademarks, service marks and logos are the property of their respective owners. Any further rights not specifically granted herein are fully reserved. Email Templates developed by TopBuilder for use by the Software is for the exclusive use by the TopBuilder Software. TopBuilder retains full copyright to the newsletter and email templates. Users of the Software agree not to reproduce, archive, reuse, or republish the email templates contained in or used for the TopBuilder Software in any form, or to make the email templates available to the general public, either in electronic or hard-copy format. Newsletter and email marketing users agree not to reproduce, archive, reuse, or republish the articles contained in or used for the newsletter in any form, or to make the content available to the general public, either in electronic or hard-copy format. TopBuilder retains full copyright to the articles in the newsletter and promises that all content for the newsletter is original and has been written exclusively for the TopBuilder newsletter.

4. Submitted Content.

When you submit content to www.topbuildersolutions.com, you simultaneously grant TopBuilder an irrevocable, worldwide, royalty free license to publish, display, modify, distribute and syndicate your content worldwide. You expressly confirm and warrant that you have the required authority to grant the above license to TopBuilder.

5. Privacy Policy.

This privacy policy discloses the privacy practices of www.topbuildersolutions.com. This privacy policy applies solely to information collected by this Site. It will notify you of the following:
a. What personally identifiable information is collected from you through the Site, how it is used, and with whom it may be shared.
b. What choices are available to you regarding the use of your data.
c. The security procedures in place to protect the misuse of your information.
d. How you can correct any inaccuracies in the information.

6. Information Collection, Use and Sharing.

TopBuilder is the sole owner of the information collected on the www.topbuildersolutions.com website and to related web applications. TopBuilder only has access to and collects information that you voluntarily give TopBuilder. We will not sell or rent this information to anyone. TopBuilder will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new software products or services, or changes to this privacy policy.
7. Your Access to and Control over Information
You may opt out of any future contacts from TopBuilder at any time. You can do the following at any time by contacting us via the email address or phone number given on our Site:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

8. Security.

TopBuilder takes precautions to protect your information. When you submit sensitive information via the Site, your information is protected both online and offline. Wherever we collect sensitive information (e.g., credit card data, etc.), that information is encrypted and transmitted to TopBuilder in a secure way. You can verify this by looking for a closed lock icon at the bottom of your webpage. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees or authorized agents of TopBuilder who have a need to know the information to perform a specific job (e.g., billing, customer service, etc.) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. However, you are responsible for safeguarding your username and password that you are using to access your account with TopBuilder and you should not disclose that information to any third party. You assume full responsibility for all actions taken under your account by you or any third party. You agree to notify TopBuilder immediately of any unauthorized use of your account.

9. Updates.

Our Privacy Policy may change from time to time and all updates will be posted on this webpage. If you believe that we are not abiding by our Privacy Policy, you should contact us immediately via telephone at 855.806.6648.

10. Registration.

In order to use this Site, a user must first complete the registration form. During registration, a user is required to give certain information (e.g., name and email address, etc.). This information is used to contact you about the Software and services on our Site in which you have expressed interest. At your option, you may also provide demographic information (e.g., gender, age, etc.) about yourself, but it is not required.

11. Cookies.

We use “cookies” on this Site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our Site and identify repeat visitors to our Site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our Site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our Site. Usage of a cookie is no way linked to any personally identifiable information on our Site. Some of our business partners may use cookies on our Site (e.g., our advertising). However, we have no access to or control over these cookies.

12. Sharing.

We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. In addition, we use a credit card processing company to bill users for the Software . These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

13. Links.

This Site contains links to other websites. Please be aware that we are not responsible for the content or privacy practices of such other websites. We encourage our users to be aware when they leave our Site and to read the privacy statements of any other website that collects personally identifiable information.

14. Surveys and Contacts.

From time to time our Site requests information through surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (e.g., name and shipping address, etc.), and demographic information (e.g., zip code, age level, etc.). Contact information will be used to send unsolicited product updates and promotions related to the Software and other product or service offerings of TopBuilder.

15. Termination of Terms and Conditions.

These Terms and Conditions will continue to apply in perpetuity until revised or terminated by TopBuilder in its sole discretion.

16. Disclaimer of Warranties.

You understand and agree that your use of www.topbuildersolutions.com is entirely at your own risk and that our Software is provided "As Is" and "As Available." TOPBUILDER DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, ENDORSEMENTS OR REPRESENTATIONS WHATSOEVER AS TO THE OPERATION OF THE WWW.TOPBUILDERSOLUTIONS.COM SITE, INFORMATION, CONTENT, MATERIALS OR SOFTWARE PRODUCTS. THIS SHALL INCLUDE, BUT NOT BE LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, AND WARRANTIES THAT ACCESS TO OR USE OF THE SOFTWARE AND SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SOFTWARE WILL BE CORRECTED.

17. Limitation of Liability.

YOU UNDERSTAND AND AGREE THAT TOPBUILDER, ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AUTHORIZED REPRESENTATIVES AND ANY OF ITS SUBSIDIARIES OR AFFILIATES SHALL IN NO EVENT BE LIABILE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES. THIS SHALL INCLUDE, BUT NOT BE LIMITED TO, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, BUSINESS REPUTATION OR GOODWILL, LOSS OF PROGRAMS OR INFORMATION OR OTHER INTANGIBLE LOSS ARISING OUT OF THE USE OF OR THE INABILITY TO USE THE SOFTWARE, OR INFORMATION, OR ANY PERMANENT OR TEMPORARY CESSATION OF SUCH SERVICE OR ACCESS TO INFORMATION, OR THE DELETION OR CORRUPTION OF ANY CONTENT OR INFORMATION, OR THE FAILURE TO STORE ANY CONTENT OR INFORMATION. THE ABOVE LIMITATION SHALL APPLY WHETHER OR NOT TOPBUILDER HAS BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBLITY OF SUCH DAMAGES. IN JURISDICTIONS WHERE THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES IS NOT ALLOWED, THE LIABILITY OF TOPBUILDER IS LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.

18. External Content.

Our Site, www.topbuildersolutions.com, may include hyperlinks to third-party content, advertising or websites. You acknowledge and agree that www.topbuildersolutions.com is not responsible for and does not endorse any advertising, products or resources available from such resources or websites.

19. Jurisdiction.

You expressly understand and agree to submit to the personal and exclusive jurisdiction of the courts of Houston, Harris County, Texas, regardless of any conflicts of law issues, to resolve any legal matter arising from these Terms and Conditions or related to your use of www.topbuildersolutions.com. If the court of law having jurisdiction rules that any provision of these Terms and Conditions is invalid, then that provision will be removed from these Terms and Conditions and the remaining Terms and Conditions will continue to be valid. These Terms and Conditions and performance hereunder shall be governed by and construed in accordance with the substantive laws of the State of Texas.

20. Entire Agreement.

You understand and agree that these Terms and Conditions constitute the entire general Agreement between you and TopBuilder regarding the use of www.topbuildersolutions.com, the subject matter of these Terms and Conditions. You may be subject to additional terms and conditions when you use, purchase or access our Software, products, other services, affiliate services or third-party content or material.

21. Changes to the Terms and Conditions.

TopBuilder reserves the right to modify these Terms and Conditions from time to time at our sole discretion and without any notice. Changes to our Terms and Conditions become effective on the date they are posted and your continued use of www.topbuildersolutions.com after any changes to these Terms and Conditions will signify your agreement to be bound by them.

Reviews

As a new customer to TopBuilder Solutions CRM we are seeing numerous synergies with the platform and our internal processes. The software is allowing us to eliminate 4-5 manually updated forms and spreadsheets and helps with continuity and consistency across our offices. The customer service we’ve received with Spectrum CRM team has been top notch so far. We look forward to integrating more of TopBuilder Solutions CRM into our business.

Drew Robbins, VP Operations

We tried several CRM's prior to TopBuilder Solutions. The others were cumbersome, which caused internal resistance, which led to failure in implementation. TopBuilder has been simpler and much more user-friendly. And we love the newsletter integration. But, above all, the biggest difference has been in customer support. Dave has been awesome in meeting our needs, whether it's training, creating routines to import data, or even modifying the software itself to improve the functionality. I am a fan and always recommend Top Builder to our 20 Club members and anyone else who will listen. Keep up the good work.

Mike Salomon, President

"Impression Homes signed up with TopBuilder Solutions in 2013. At that time we had 6 sales consultants and needed a platform to assist us with managing the leads we were getting from our website, walk ins, etc.. The first year we handled over 939 leads with 127 successful house closings. Fast forward to 2016 and we are handling 4 times that volume, and we are on track to close over 400 houses this year. Many factors go into this type of growth in our industry, but TopBuilder has been an essential partner of Impression Homes. We feel they have directly impacted our ability to capture and convert leads."

Holly Arestides, Operations Manager

The TopBuilder team lead by Dave is incredible to work with – they are incredibly responsive to the clients and the integration is beyond anything I have seen between any two applications not built by the same vendor. Even then, the integration continues to impress.

Scott Rosenbloom, VP Product Strategy

Thank you Erik. These last two days have been eye-opening. You have done a tremendous job setting us on the right path. Full-days of back-to-back training can be exhausting and a strain as we all work to be present and learn while keeping background projects moving, but you made the training engaging and fun. We appreciated your sales/lead management perspectives and problem solving, and the tone you set for this session was inspiring and helpful.

Cat Hollenbach - Marketing Manager

This hits on all of our requirements. A big driver for us is to get away from the stand alone DB/Spreadsheets like the access tracking tool they created, and have an integrated solution with their ERP. Also, to have a single, standard system where we can capture and track all of their bids by region and by sales rep.

Colleen Ward - Controller

TopBuilder Solutions is exactly what I need to ensure my marketing investments are not wasted and ensure no sales opportunities are lost. Additionally, we do a more effective job selling while spending a lot less time.
John Leggett, President

Our estimators/business developers can be more strategic with their bidding. In Lawton Welding’s case, we are cranking out 50 – 60 bids a month, hoping something sticks but they are going in blind. With TopBuilder Solutions, we can be more selective and choose to bid jobs where they have a higher win ratio, customer pays on time, etc. Thereby increasing our win ratio!

Drew Robbins, VP Operations

The Spectrum CRM team demonstrated their unwavering commitment to customer satisfaction throughout our implementation process. Their willingness to ensure we are maximizing the interface between Spectrum (our ERP solution) and TopBuilder Solutions has truly been a standout in the value of this CRM solution. Amongst some of the standout features, the Bid module has provided our organization with a resource to ensure that all nine (9) of our Divisions are aware of invitations to bid, as well as bidding deadlines being met. As well, by customizing the reporting fields and report "types", we are now able to generate reports to show proposal/project workflow, manage labor resources better, and manage our customer relationships proactively

Page Porter – Corporate CRM project manager

The time savings and convenience of combining initial prospect data capture and the ability to define a customized follow-up program that integrates with TopBuilder Solutions' calendar, tasks, newsletter, contacts and email marketing is particularly critical to our overall prospect management objectives.
Jeff Williams, CFO/Principal

Wow! If that is not service I don't know what is! It's very cool to be working with TopBuilder Solutions and see that kind of response.

Adam S. Letke - Sales and Marketing Manager

And, just to let you know, I am getting rave reviews from our sales managers who have started fully implementing the program and we’ve already got some great customer feedback. Everyone is very pleased, and I wanted to thank you for all your hard work in helping to tailor your system to meet our needs.

Ron Chamberlain - Sales and Operations Manager

WHERE HAVE YOU BEEN ALL MY CAREER????

Shauna White - Principal Broker | New Home Sales Division Manager

TopBuilder Solutions is making a difference within the first 24 hours. We are organized, following up with our prospects and it’s awesome.
Sales Manager

The reports and analytics in TopBuilder Solutions are the best reports I have ever seen in a CRM system...and I have seen a lot. They analyze our traffic, sales activities, our performance and our marketing efforts so we know exactly what we are doing right and where we can improve!

Jessica Sommer, Business Development Manager

I started using it all day today and LOVED it! I love calling and emailing leads with something meaningful to get them to their next step and a contract, so it made me so much more productive. Have 2 appts for Saturday and plan to work hard for more this weekend. I really appreciate your professionalism and upbeat attitude. This will really help increase conversion for me.
Home Builder Marketing Consultant

I spoke to our Realtor this morning she is finding the system more useful than our previous CRM software. She particularly likes the email reminders for follow ups. It’s working, we have three contracts possibly to write today and tomorrow.

Production Builder - President/Owner

This is by far the best CRM system out there at IBS 2015!!!

Charlie Murphy, Owner and Jeremy Blackstock, Sales Manager

The Builder Newsletter and automated follow-up tasks allow me to enter the prospect data once and they automatically get a phone call from my admin and start receiving our newsletter.
Custom Builder

TopBuilder Solutions allows us to focus our resources in the right places. We were not able to do that with our previous Builder CRM application

Company Sales Manager

This is like Christmas morning and I'm getting everything I wanted.

Home Builder Marketing Consultant

The program is so super user friendly - I love it!

Community Sales Manager

We have worked very hard on our website and TopBuilder Solutions really helps us make the most of it...we can get it in front of a lot of people.
Business Development Manager

We are rocking….14 sales in the last 69 days and were told another will write tomorrow. Its really a great result and I know that TopBuilder Solutions is helping us keep all these prospects straight and get them converted to buyers.

Real Estate Agent Hired by Builder

TopBuilder Solutions is literally, exactly what I have been looking for ... I could kiss you over the phone.
Sales and Marketing Manager

Thanks again for all you do for us:-) We are so grateful to be working with someone that cares as much as you do. Thank You!!!

Sales Manager

I wanted to take a minute and thank you for your help the last few days. I know im a pain but am really enjoying learning about your software. Its really helping me change my sales performances.

Jeff Japhet - President

We love using conversion rates and the lead source analysis report to determine which sources of leads are the most effective. This helps us set our marketing budgets each year.

Large Production Builder - COO

I've worked with a lot of home builder CRM systems and TopBuilder Solutions is by far the best and easiest to use!
David Ellison - Director of Sales and Marketing

Thank you for a very informative training. I've used a lot of CRM's in my time in sales and I am impressed with how user friendly this software is.

Sales and Marketing Manager

TopBuilder Solutions is the pound-for-pound, price-for-price best CRM system out there for home builders.

Donald J. Scattergood - Vice President

The newsletter service could not possibly be easier to use.
Claudia Clay - Owner