Frequently Asked Questions

Does your car wash remove tar?

Yes we remove tar, but not through the car wash. Tar and certain oils used on roads require extremely strong solvents to remove. Naturally, we cannot use these solvents when we wash your car since just a few washes with such strong chemicals could harm your car’s finish. Our detailers will be happy to remove the tar with solvent that is specifically designed to treat sensitive surfaces. A word of caution— if you are going to use your own solvent, follow directions carefully, and wash your car as soon as possible after using such a solvent. After removing the solvent, apply a layer of wax on your car for maximum shine and protection.

How often should I have my car washed?

Your car should be washed as often as it is dirty. If your car is exposed to corrosive materials like salt, sand and industrial fallout, it should be washed often. Moisture attracts contaminants and promotes a variety of chemical reactions that can destroy your car’s finish. Frequent washing is essential to the life of your car’s chrome and painted surfaces. In seasons or climates less conducive to corrosion, a wash every two weeks or so is adequate. Of course, these estimates may vary depending upon whether your car is kept in a garage or out in the elements. Your neighbors or your sprinklers may be the single worst enemy for your car’s paint if your car is parked in the driveway or outside.

How often should I have my car waxed?

Most auto instruction manuals (under the vehicle care section) recommend you wax your car once a month for maximum protection. Usually that waxing schedule is necessary for harsh weather climates and coastal areas. Here in the Irving, Texas region, you can get away with waxing your car once every three months to maintain a beautiful shine.

Will your brushes harm my car’s paint?

No, our “soft touch” cloth foam brushes are specifically designed to apply appropriate friction for car washing. Many studies have been made comparing hand washing and machine washing, and in all cases, friction car washes have proven to be less harmful to paint than hand washes. Feel free to ask for a sample of the materials inside the tunnel that touch your car.

Do you wash convertibles?

As long as your convertible top does not leak, we can wash it in our “soft touch” tunnel wash. If it does have leaks, we can hand wash it for you.

Do you do hand washes?

Yes, we do. However, due to busy schedules over the weekends, we MAY NOT be able to accommodate you on Fridays, Saturdays, and Sundays.

Does your car wash get rid of bugs?

Yes, in the same way that wheels and tires require special attention to get them dirt-free, bugs need certain care, too. They cannot be easily removed with just soap and water, or even bug remover juices. Our car wash attendant will be sure to treat your vehicle properly before it enters the tunnel to insure you that the bugs are effectively removed. Not only is a special chemical applied to break down the bugs, but they are removed by hand if necessary. If you see any bugs on your car after your visit, please let us know — we will gladly address them asap.

I washed my car at home and now I see swirl marks on my paint. Can you get them out?

The answer is, yes. Our detailers will use different types of compounds, depending on the condition of your car, to eliminate the swirl marks and other elements as well.

Can I wash or wax my new car right away or do I have to wait a specific period of time?

The new modern acrylics, enamels, and clear coat finishes show more dirt and elements and require your new car’s finish to receive tender care immediately.

Be very careful that you wash your car properly. It’s important that you exercise extreme care — especially when washing your new car for the first few times.

Many initial washing errors result in soap flash, water spots, setting stains and loss of luster. Without the benefit of protective coating layers that your car will receive over the years, mistakes made during the first few washes may be hard to correct.

Should you decide to wax your car, use a wax that’s compatible with your paint. Check your owner’s manual and the label on the wax container for instructions. The best advice is to trust your car’s finish to a professional from the beginning.

My car has a “clear coat” sealant. Do I still need to wax it?

Yes! Most new cars have a high-gloss clear coat finish sealant. Be careful of the words “guarantee” and “warranty,” because they do not mean PROTECT. Most clear coat sealants last 6-9 months, losing protection effectiveness with time. The sun’s ultraviolet (UV) rays, salt, and road wear and tear also contribute to diminishing the sealant. Wax is an effective and efficient way to add shine and protect a car’s finish. Wax your car every three to six months. More frequent waxes are needed if your car is red, black or white, because these colors are more susceptible to UV rays.