Bags will be restricted to small purses and draw string bags and may not exceed 14” x 11” x 5” (35cm x 28cm x 12cm).
Backpacks and bags with multiple pockets are prohibited.
Camelback’s & Hydration Packs are allowed, but must be empty upon entry and will be searched.

Security & Entry

Every attendee (including media) will be searched prior to entry. By purchasing a ticket, you agree to submit to a thorough, TSA-style search, including emptying your pockets and bags, a full pat-down, having all of your items examined, and possibly removing your shoes. Police officers work both inside and outside our events. All narcotics laws are strictly enforced. We reserve the right to refuse entry to anyone.

Are Firearms Allowed?

No, firearms are not allowed at this event.

Exit & Re-entry

All Passholders are allowed to enter and exit the festival as needed up to 3 times per day. You must be scanned upon exit at the gate in order to re-enter that same day.

We make every effort to create a safe and secure environment on the Festival grounds. On-site security and emergency medical staff will be available on site. If you need any assistance, go to the medical tent, or look for a police officer or Festival staff member.

Children at the Festival

Children 8 and under enter for free with a ticketed adult. No more than 2 kids per adult will be allowed to come in. We highly recommend not bringing in children under 8 years of age.

Shaky Knees Festival and Front Gate Tickets are ready before, after, and during the festival to answer any of questions or concerns you might have. Please have patience- we receive a large number of emails each day and will answer questions in the order in which they are received.

Don’t miss a beat at Shaky Knees Festival. To get to and from the festival, use the Uber Pickup Zone at the corner of Piedmont and Pine Street. Open your app when you’re ready to head out for more information.

Public Transportation

We encourage fest-goers to use public transit! Getting to the festival is easy when using MARTA.

Before Buying Tickets

3-Day General Admission Ticket – Enjoy all three days of Shaky Knees Single Day General Admission Ticket – Enjoy the specific day for which you buy a ticket VIP Ticket – All the access of a General Admission Ticket with additional perks Platinum Ticket– All the access of a General Admission Ticket with exclusive additional perks

While Craigslist, eBay, StubHub, VividSeats or any broker site may appear to save you cash and allow access to the festival, many of these are either already used or are counterfeits.

If you want 100% confidence in your ticket purchase, you should only purchase your tickets on our Tickets page or frontgatetickets.com to purchase your tickets every single time. Also, in the event of a festival cancelation, your tickets will only be refunded when purchased through our Tickets page or frontgatetickets.com.

Often times people will try to sell their wristbands to others if they cannot attend a certain day. Unfortunately, the removing of a wristband automatically voids it. Security will check every wristband to assure it has not been removed and replaced. In doing so, you will be escorted directly from the festival grounds.

Ticket Protection

We offer 100% Ticket Protection in the event that you cannot attend the festival for a valid, documented reason. The cost is 6% of the ticket price and can be added to your order during the purchase process. For additional information on ticket protection, please contact Front Gate Tickets or call (888) 512-SHOW.

Do I Pay Full Price For My Child?

Children 8 years-old and younger will be admitted free of charge with a ticket-holding adult.

Legal Information

Shaky Knees Music Festival is a rain or shine event.

Ticket is for Shaky Knees Music Festival, not for a specific artist. Artists and schedule subject to change without notice. Artist cancellation is not grounds for refund. The ticket is a revocable license for the time/date listed on the ticket.

“Management” means C3 Presents, LLC, and its affiliates. Management reserves the right without the refund of any portion of the ticket purchase price, to refuse admission or to eject any person who fails to comply with the rules of the venue, local, state or federal law or whose conduct is deemed illegal, disorderly, or offensive by Management. Persons entering the facility are subject to search for contraband. Ticket user bears all risks of personal injury incidental to the event, whether occurring before, during or after the event. Ticket user bears all risks, including cancellation of the event and of inclement weather. The resale or attempted resale of the ticket for a price higher than that appearing on the ticket is prohibited and if discovered will result in the ticket being voided without refund. The ticket may not be used for advertising promotion (including contests and sweepstakes), or other trade purposes without the express written consent of Management. Ticket user consents to Management’s use of their image or likeness incidental to any video display, transmission, or recording of the event.

If you have not received your wristband(s) 72 hours prior the start of the festival, please contact our ticket provider, Front Gate Tickets or call 888.512.SHOW (7469).

Box Office Location and Hours

2019 Box Office Info will be available closer to the festival.

Wristband Registration

Fans need to activate their wristbands before heading to the park to ensure a smooth process entering the gates. Wristband activation guarantees the wristband is associated with the person wearing it. You can associate an emergency contact to your credential, as well as help expedite any issues you might have once at the fest. To activate, visit https://www.shakykneesfestival.com/wristband/

Fans can securely link their wristband to a credit or debit card to pay with a tap of the wrist at food vendors, bars, and Festival merchandise tents. To sign up for Cashless, visit https://www.shakykneesfestival.com/wristband/, or activate at the Wristband Registration Tent located just inside of the Entrance.

How Do I Upgrade to a VIP Ticket?

To upgrade to VIP, please visit the Tickets Page to see the details and make your purchase.

Questions About An Order Already Placed

If you’ve already purchased Tickets and need to change your shipping address, want to know the status of your order, look up your order history, or have a general question about your order, please contact our official ticket provider Front Gate Tickets or call (888) 512-SHOW.

Wristband Info

All wristbands will be mailed. No hard tickets or Print Pass option will be available.

All sales are FINAL – no refunds and no exchanges.

Only wristbands purchased through Front Gate Tickets are valid. If you purchased from an unauthorized source and/or the ticket is counterfeit, you will not be allowed entry.

Wristbands MUST be worn for entry into the Festival.

Wristbands MUST be worn securely on wrist and cannot be slipped on and off.

Wristbands must be scanned upon exit at the gate in order to re-enter that same day.

Wristbands are NON-TRANSFERABLE, NON-EXCHANGEABLE and NON-REPLACEABLE.

Do NOT remove, stretch or tamper with your wristband in any way or you will not be allowed entry.

Subsequent and/or multiple presentations of a counterfeited wristband are VOID and will be seized by Festival security staff.

If your wristband is removed by Festival security/event staff for any reason, it WILL NOT be replaced.

All ticketholders must pass through security and are subject to bag inspection. Prohibited items will be confiscated by event staff.

The festival takes place rain or shine.

THERE ARE ABSOLUTELY NO EXCEPTIONS TO THIS WRISTBAND POLICY.

Wristband Shipment Info

Wristbands will ship 2-4 weeks prior to the festival.

If you have not received your wristband(s) 72 hours prior the start of the festival, please contact our ticket provider, Front Gate Tickets or call 888.512.SHOW (7469).

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Lost or Stolen Wristband

If your wristband has been lost or stolen, please contact our ticket provider, Front Gate Tickets or call 888.512.SHOW (7469) in advance of the festival.

Removing Your Wristband

Once the festival concludes and you’re ready to remove your wristband, safely cut at the end where the cloth strap is sewn onto the clasp, so it will pull through easily without damaging the strap, the clasp, or your fingers!

Remember to keep your wristband on during the event days. Do not remove your wristband until you plan to leave the festival for the final time.

For questions on how to care for or appropriately wear/remove your wristband, please visit Will Call or Ticket Help tent near any entrance at the festival.

Wristband Registration

Fans need to activate their wristbands before heading to the park to ensure a smooth process entering the gates. Wristband activation guarantees the wristband is associated with the person wearing it. You can associate an emergency contact to your credential, as well as help expedite any issues you might have once at the fest. To activate, visit https://www.shakykneesfestival.com/wristband/

Fans can securely link their wristband to a credit or debit card to pay with a tap of the wrist at food vendors, bars, and Festival merchandise tents. To sign up for Cashless, visit https://www.shakykneesfestival.com/wristband/, or activate at the Wristband Registration Tent located just inside of the Entrance.

There are special designated lanes at the festival entrances for patrons with disabilities. Look for the wheelchair signs above the entrance lanes or ask a staff member to direct you to the lanes.

Access Center

Our Access Center services include, but not limited to:

○ Answers to questions specific to the Access Program
○ Information relevant to our patrons with disabilities
○ Programming information in Braille for reference
○ Power outlet for recharging power mobility devices
○ Festival map that identify all viewing areas for patrons with mobility limitations (plus one companion). Please note that special access viewing areas have limited capacity and are available on a first-come, first-served basis.

ADA Wristband Program

Visit the Access Center for information on our wristband program. If you have mobility impairments you can request a specially-colored wristband at the Access Center. This wristband is to show our team that you (plus one companion) are eligible to enter the ADA platform areas.

Note: the wristband does not guarantee a spot in these areas. Both areas have a limited capacity and are available on a first-come, first-served basis. The wristband is non-transferable.

Patrons with Mobility Limitations

The Festival grounds are wheelchair accessible, but please be aware that this is a large venue with great distances between stages. Also, it is an outdoor music festival situated in a park. Therefore, most travel is over natural terrain. If it should rain, there will be mud in some places.

We do not provide personal care, golf cart rides, or push service. Please plan ahead and bring attendants if needed. In addition, the festival does not provide wheelchairs for rent or loan. Please make arrangements in advance if a wheelchair is needed.

Wheelchairs, power wheelchairs and three or four-wheeled scooters are allowed for use by Patrons with mobility disabilities. For safety reasons, requests to use other power-driven mobility devices will be reviewed on a case-by-case basis.

Visit the Access Center for a map of the festival grounds with wheelchair platform locations identified. The wheelchair platform areas are reserved at all times for people with mobility impairments plus one companion. Please note that these areas have limited capacity and are available on a first-come, first-served basis.

Accessible portalets are available at the ends of each row of restrooms throughout the park.

Outside food and drink (except for bottled water) is not allowed in the festival, but if a patron has special medical dietary restrictions, items will be allowed if accompanied by a doctor’s note. You will be asked to present your doctor’s note to security upon entry to the festival.

A patron requiring insulin is allowed to bring his or her medically necessary materials and medications provided all medicine has a prescription label with the patron’s name. Out of concern for the festival staff who handle the trash, please dispose of your medical waste and syringes in the proper disposal located at the medical tents. Please do not dispose of these items in other trash bins at the festival.