When we started this company, it dawned upon us that we are in the unique position to provide museum gallery artwork quality for discount prices. That concept eventually became the foundation for our online company - we take pride in spreading the joy of beautiful, high-end oil paintings to the budget-conscious consumer.

Since we are the direct source of your original, heirloom-quality oil painting, with no 'middle man', no mall or boutique rent and no commissions to pay, we pass our savings of up to 70% on straight to you. The artwork is the same impeccable quality you would find in upscale museum galleries, but without the exorbitant costs normally associated with museum gallery pricing.

In this way we fulfill our mission of making fine art available to anyone who appreciates the finer things in life.

We email high-resolution photos of each painting to you for approval before shipping. Changes can be requested and will be made by the artist. This process will be repeated until you are happy. Once the painting is sent and you receive it, you still have 30 days to return the painting under our 100% money back guarantee. A full refund is provided and you won't be charged any shipping costs.

We take deep pride in exceeding our customer's expectations, and our delivery of your oil painting is just as carefully crafted as our fine oil paintings. We are proud to offer 100% FREE shipping to anywhere in the world on both purchases and refunds (two-way free shipping).

We're not like other online companies who charge an arm and a leg for shipping. Our goal is to provide you peace of mind. When it comes to shipping your order - don't worry, we've got you covered.

Our trusted partners such as FedEx, DHL or EMS speed your heirloom-quality oil painting reproduction from our warehouse to your doorstep - no matter where it is you may call home.

Please be sure to call our friendly customer-support team to let them know when your beautiful new piece of art has arrived, and let us know whether or not you're pleased with your purchase!

I have attached your finished painting(s) for Order # ***. As soon as you reply to this email with your approval, I will ship out your order.

We have a 30-day money back guarantee, so if you are not completely satisfied with your order when you receive it, you have the option of requesting a refund or exchange.

Also, if you have not already, it would be great if you could provide us with some feedback to improve our site with this short 5 question survey at:http://www.surveymonkey.com/***. We greatly appreciate it.

Please make sure to check the shipping information below and contact us with any changes.

Contact Info
Shipping Name:
***
Shipping Address:
***

Sincerely,
Jennifer
CheapOilPainting.com Customer Service Associate

Hi Ha***,

We have cancelled your orders, and Kenny has refunded your credit card..

Looking forward to your future business.

Thanks.

Sincerely,
Jennifer

---- On Thu, 23 Jun 2011 08:33:54 -0700 han *** wrote ----

Hi Jennifer,

sorry for that, but I want you to cancel my orders , because I am traveling to Africa, I'll be thankful if you did

Would you like us to ship it to another address for you? We can have the paintings done for you and wait for another shipping address from you. Please let me know.

Thanks.

Sincerely,
Jennifer

---- On Wed, 22 Jun 2011 21:08:12 -0700 han *** wrote ----

Hello Jennifer,

I'm truly sorry for this but I have to cancel my orders because I'm leaving the country in a few days. My problem is the fact that if I order them I will not be able to take them with me. And the whole point of my order is to take them there. I sincerely apologize for all of this but i didn't

know before that i will need to leave this early. Thank you very much for all that you did already.

Thank you for placing an order with CheapOilPainting.com! My name is Jennifer and I will be handling your order fulfillment.

I have sent your order to one of our master artists today.

In the mean time, can you do us a big favor and fill out a short 5 question survey about your shopping experience? Here's the link:http://www.surveymonkey.com/***. I really appreciate it!

Once the oil painting is complete, I'll send you an email with picture attachments and details on the painting for your approval. As soon as you approve the order, I will ship out the painting.

It typically takes up to 7 business days to complete your order and another 4-5 business days to ship to your destination.

Please be sure to verify the information below and let me know if anything is incorrect.

Contact Info
Shipping Name:
***
Shipping Address:
***

Order Details
The Buffalo Trail
Albert Bierstadt
16 x 20
Rolled

On the Saco
Albert Bierstadt
16 x 20
Rolled

Arm of the Seine near Vetheuil
Claude Monet
16 x 24
Rolled

Argenteuil, Flowers By The Riverbank
Claude Monet
16 x 20
Rolled

Thank you very much Kenny :-)

Sent from Kris' iPhone

On Jun 2, 2011, at 1:15 PM, Info wrote:

Hi Kris,

I have issued you a refund. It will probably take the credit card processors a few days to return it, so you if you do not see it by the end of next week, please let me know.

I hope that you will give us another try if you decide to shop for art in the near future. We pride ourselves on our customer service and communication, so I would like a chance for us to make it up.

Thanks again.

Sincerely,
Kenny

---- On Thu, 02 Jun 2011 12:11:52 -0700 Kris *** wrote ----

Very strange that this us the first contact I've has with your company since the confirmation of my order back on May 9. I'm sure if I has received an email from your company with an attachment, I would have responded immediately I don't even see it in my junk/spam folder either. Very odd.

Anyway, YES...it would be greatly appreciated if you would issue the immediate REFUND of $209.98 please to my Visa account.

I'm sorry I had to shop for the artwork elsewhere and for the communication mishap.

Thank you so very kindly for your speedy attention to this matter.

Have a wonderful day!!

Kris ***

Sent from Kris' iPhone

On Jun 2, 2011, at 11:58 AM, Info CheapOilPainting wrote:

Hi Kris,

This is Kenny from CheapOilPainting.com. I'm not exactly sure where the communication breakdown happened but we sent this to you on May 16 for your approval and have been waiting for you to respond.

I sincerely apologize for the inconvenience this has caused you. Your card has already been charged, but I can issue a refund immediately if you do not want the painting anymore.

Please let me know if you would still like the painting since it has been completed for some time now. Again, my apologies for the delay in your painting.

I have attached your finished painting(s) for Order # ***. As soon as you reply to this email with your approval, I will ship out your order.

We have a 30-day money back guarantee, so if you are not completely satisfied with your order when you receive it, you have the option of requesting a refund or exchange.

Also, if you have not already, it would be great if you could provide us with some feedback to improve our site with this short 5 question survey at: http://www.surveymonkey.com/***. We greatly appreciate it.

Please make sure to check the shipping information below and contact us with any changes.

Contact Info
Shipping Name:
KRIS ***
Shipping Address:
***

Sincerely,
Jennifer
CheapOilPainting.com Customer Service Associate

Hi Martin,

Sorry to hear the painting didn't meet your expectations. Your order has been refunded.

Sincerely,
Jennifer

---- On Thu, 19 May 2011 07:55:05 -0700 Martin *** wrote ----

Good morning Jennifer;

I would like to cancel my order. Please cancel my order and refund me the full amount already paid. Thank you very much.

With Sincere Regrets,

Martin ***

On Thu, May 19, 2011 at 3:57 AM, Info wrote:

Hi Martin,

Attached please find the repaint for your order. Please advise if you would accept the painting this time.

I have addressed all these you've mentioned to our painters today. We believe they can make these changes and will create a better work for you. I will send you the picture again when the repaint is done for your second time review and approval.

Thanks for your patience.

Sincerely,
Jennifer

On Tue, May 10, 2011 at 5:03 AM, cheapoilpainting wrote:

Hi Martin ***,

I have attached your finished painting(s) for Order # ***. As soon as you reply to this email with your approval, I will ship out your order.

We have a 30-day money back guarantee, so if you are not completely satisfied with your order when you receive it, you have the option of requesting a refund or exchange.

Also, if you have not already, it would be great if you could provide us with some feedback to improve our site with this short 5 question survey at: http://www.surveymonkey.com/***. We greatly appreciate it.

Please make sure to check the shipping information below and contact us with any changes.

Contact Info
Shipping Name:
***
Shipping Address:
***

Sincerely,
Jennifer
CheapOilPainting.com Customer Service Associate

Hi Jennifer:

Thank you for the update. I returned it and received my refund. Sorry it didn’t work out.

Just wanted to let you know that Kenny has sent you the electronic return label from UPS.

Sincerely,
Jennifer

---- On Tue, 14 Jun 2011 03:24:38 -0700 Info wrote ----

Hi Bon,

Kenny will send you an electronic return label from UPS via email when he gets back to US. Print it out and place it on top of the repackaged painting and mail it back to us. As soon as we receive it, Kenny will issue you a refund.

Thank you.

Sincerely,
Jennifer

---- On Mon, 13 Jun 2011 18:36:51 -0700 Bon *** wrote ----

Hello Jennifer:

You have been extremely patient and helpful, however, we would like to return the painting (Order ***). We are not happy with the outcome and unfortunately, it doesn’t look good in the room in which we wanted a new oil painting. We thought we would, but we just don’t like it.

Please advise the process for returning the painting for a full refund, including shipping costs and any other relevant instructions as indicated on your website.

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Every single painting in our catalog is hand painted by one of our master artists and comes with a 30 day, no questions asked, money back guarantee. We are the only oil painting reproduction service that allows you to see your painting before you accept. Order today!