Our Story

Founded in 1985, CREDO gives you the power to make positive social change every day. Whenever you use a CREDO product or service, you generate critical donations for progressive causes you believe in (at no extra cost to you) and fund vital activism work. Learn more about CREDO, our CREDO Action activism and the nonprofits we fund.

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MEMBERS

You’re a difference-maker

You make change in the world when you use a CREDO product. So we want to help you use them the best you can. Have a question? We’re here.

If you’re a progressive, CREDO Mobile is a simple choice for good. We fight for progressive causes through our network of more than 4 million activists at CREDO Action. And we fight for them by donating millions of dollars to progressive nonprofits like Planned Parenthood, Rainforest Action Network, Human Rights Watch and the ACLU. In fact, we’ve raised over $81 million for groups like these since 1985. Want to learn more about our activism and history? Please read our mission.

What does “no contract for 30 days” mean?

New members on a two-year service contract get 30 days to explore their new service with CREDO Mobile before the early termination fee goes into effect. All service charges and late/damaged equipment fees will apply during the first 30 days.

How does the contract buyout credit work?

We’ll help cover the costs of any early termination fee you pay your current phone company with a credit to your CREDO account of up to $350 per line switched to CREDO, for up to five lines. After you join, we’ll send you a contract buyout form. You’ll need to pay the early termination fee at your old phone company. Then simply send our form back with proof of your early termination fee and we’ll credit your CREDO account.

Can I keep my current phone number? When will it switch to my new phone?

Yes. Simply provide us with a few details about your current service during checkout, right before you confirm your order. When you get your new phone, activate it online—it's easy! We'll then transfer your number and cancel your current service. (Don't cancel your service yourself or you'll lose your phone number!)

You can exchange your CREDO Mobile device for another device within 30 days of your order date. You’ll be charged a $36 restocking fee for each device you exchange. If the new CREDO device has a higher value, you'll be charged the cost of the new device. If you’re a new customer on a two-year service contract, an exchange doesn’t extend your 30-day no-contract period.

How much are your plans? What’s included?

CREDO offers Shared Data Plans. Under these plans, all devices on an account share a single pool of data. Each device also gets unlimited talk and text, plus a personal Wi-Fi hotspot (for hotspot-capable devices). Additional monthly access fees apply per line. See plan details for costs.

Connect with us

Our Story

Founded in 1985, CREDO gives you the power to make positive social change every day. Whenever you use a CREDO product or service, you generate critical donations for progressive causes you believe in (at no extra cost to you) and fund vital activism work. Learn more about CREDO, our CREDO Action activism and the nonprofits we fund.

We’re here for you

If you’re a progressive, CREDO Mobile is a simple choice for good. We fight for progressive causes through our network of more than 4 million activists at CREDO Action. And we fight for them by donating millions of dollars to progressive nonprofits like Planned Parenthood, Rainforest Action Network, Human Rights Watch and the ACLU. In fact, we’ve raised over $81 million for groups like these since 1985. Want to learn more about our activism and history? Please read our mission.

What does “no contract for 30 days” mean?

New members on a two-year service contract get 30 days to explore their new service with CREDO Mobile before the early termination fee goes into effect. All service charges and late/damaged equipment fees will apply during the first 30 days.

How does the contract buyout credit work?

We’ll help cover the costs of any early termination fee you pay your current phone company with a credit to your CREDO account of up to $350 per line switched to CREDO, for up to five lines. After you join, we’ll send you a contract buyout form. You’ll need to pay the early termination fee at your old phone company. Then simply send our form back with proof of your early termination fee and we’ll credit your CREDO account.

Can I keep my current phone number? When will it switch to my new phone?

Yes. Simply provide us with a few details about your current service during checkout, right before you confirm your order. When you get your new phone, activate it online—it's easy! We'll then transfer your number and cancel your current service. (Don't cancel your service yourself or you'll lose your phone number!)

You can exchange your CREDO Mobile device for another device within 30 days of your order date. You’ll be charged a $36 restocking fee for each device you exchange. If the new CREDO device has a higher value, you'll be charged the cost of the new device. If you’re a new customer on a two-year service contract, an exchange doesn’t extend your 30-day no-contract period.

How much are your plans? What’s included?

CREDO offers Shared Data Plans. Under these plans, all devices on an account share a single pool of data. Each device also gets unlimited talk and text, plus a personal Wi-Fi hotspot (for hotspot-capable devices). Additional monthly access fees apply per line. See plan details for costs.

Member Services

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Samsung Transform

Android Market is now Google Play™ — and it's better than ever. Download apps, music, books, movies and games with Play Store on your phone or at play.google.com on your computer. Everything is in the cloud, so you can access your stuff from any Android device or the web for free.

Advanced Apps & Services

Setting the Browser home page

Press > > Browser.

Press to open the browser menu.

Tap More > Settings > Set home page.

Delete the current address and enter a new webpage.

Tap OK to complete the process.

How do I change my CREDO ID Pack?

Press > .

Tap on any available ID Pack to set as your new ID or tap Get New to download a new ID pack.Note: Selection of ID Packs may vary based on but not limited to device types.

Copying and Pasting Text

In applications that require text entry, such as Messaging, use the copy and paste functions to move text from one application to another.

Open the application or received message that you want to copy text from.

Touch and hold the text body to display the options menu.

Tap Copy message text or Copy all to copy the text.

Open the application that you want to paste the text into.

Touch and hold the text box where you want to paste the text.

Tap Paste.

Copying Text from a Webpage

When viewing a webpage, tap > More > Select text.

Touch and drag your finger to highlight the text that you want to copy.

Release your finger to copy the highlighted text to the clipboard.

Open the application that you want to paste the selected text into.

Touch and hold the text box where you want to paste the text.

Tap Paste.

Making a Three-Way Call

With Three-Way Calling, you can talk to two people at the same time. When using this feature, the normal airtime rates will be charged for each of the two calls.

Make a phone call and press > Add call.

Make another phone call. (Your first call is automatically put on hold.)

When you are connected to the second party, press > Merge calls.

If one of the people you called hangs up during your call, you and the remaining caller stay connected. If you initiated the call and are the first to hang up, all callers are disconnected.

Call Waiting

When you're on a call, Call Waiting alerts you to incoming calls by beeping. Your device's screen informs you that another call is coming in and displays the caller's phone number (if it is available and you are in digital mode).

To respond to an incoming call while you're on a call:

Press and tap a call option:

Answer to answer the new call. The first caller is placed on hold.

Ignore to send the call to your voicemail box, or:

Touch and drag to the right to accept or to the left to ignore the incoming call.

Using Google Play™

Google Play provides direct access to a large selection of applications that you can download and install on your device. How to access:

Press > > Play.

If you don't already have a Google account, you will need to set one up. Go to http://www.gmail.com.

Tap Accept to agree to the Google Play terms of service when you first access the service.

Explore Google Play.

Taking Pictures

Taking pictures with your device's built-in camera is as simple as choosing a subject, pointing the lens and pressing a button.

Press > > Camera to activate camera mode.

Using the device's display screen as a viewfinder, aim the camera lens at your subject.

Press the camera button or touch until the shutter sounds.

Connecting Your Device to Your Computer

You can transfer music, pictures and videos to and from your device with the USB Mount feature. This feature is supported by most Windows and Mac operating systems, but it is dependent on your computer's setup. If you experience problems connecting your device to your computer and a restart doesn't help, you may need to purchase a microSD™ to USB converter, such as a MobileMate.

Connect your device to your computer using a compatible USB cable. (Wait for the connection to be completed. When connected, the host computer will automatically detect your device.)

The USB icon () now appears on the left side of the status bar on your device.

Press > Notifications to open the Notifications panel.

Tap USB connected > Mount.

Locate the newly created drive letter on your computer. You can drag and drop files onto your device now.

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