Returns, Refunds & Exchanges

Please be advised that all sales are final.

Ourmerchandise iscustom madeto order. We only accept returnsorexchangesfor items that are defective or damaged. To be eligible for a refund oranexchange, you must email us within 3 days of receiving merchandise atcustomerservice@theshorestore.comtonotify us about the issue. At this time we will ask you to provide pictures showing the defects and ask you to return the merchandise. An email will be generated when the item arrives back in our warehouse.Once we confirm that the item was not worn or used we will process a refundand a credit will automatically be applied to your credit card or original method of payment. This may take between 4-7 business days. For any additional questions please contact our support team and the above email address.