REMOTE CUSTOMER SUPPORT WITHAUGMENTED REALITY & LIVE VIDEO

TRY AUGMENTED REALITY ON YOUR SMARTPHONE

Down­load the brand new “Augmented Repair” app to repair a coffee machine without a user manual in minutes. Now avail­able with ARKit & ARCore.

GET ASSISTANCE

The “One-button solu­tion” directly connects tech­ni­cians to a dedi­cated support expert and provides real-time video support with Augmented Reality

REFLEKT Remote allows compa­nies to provide their custo­mers with a remote support to signi­fi­cantly improve main­ten­ance, repair and support processes as well as redu­cing onsite and travel costs for experts.

REDUCE DOWNTIMES ON MACHINES

AVOID EXPENSIVE TRAVEL COSTS OF TECHNICIANS

EMPOWER YOUR EMPLOYEES AND CUSTOMERS

ONE BUTTON SOLUTION

With one touch, RE’FLEKT’s “Intel­li­gent Routing” tech­no­logy imme­dia­tely connects tech­ni­cians to the right support expert on smart­phones, tablets or smart glasses.

INDIVIDUAL & GROUP CHAT

Indi­vi­dual and group chat for text commu­ni­ca­tions with file sharing feature for use in loud machinery spaces, quick/immediate data exchange and working in offline spaces.

ONLINE/OFFLINE ANNOTATIONS

Tech­ni­cians and experts can draw and write directly onto real world objects during video calls. For Low/No WiFi or mobile data scen­a­rios, simply take a screen­shot or photo, anno­tate it and send it.

REMOTE SUPPORT TOOL WITH LIVE VIDEO AND AUGMENTED REALITY

REFLEKT Remote enables the expert to guide the tech­ni­cian by drawing and placing augmented inst­ruc­tions directly into the technician’s field of view. The plat­form also grants tech­ni­cians access to the global data­base with previously solved problems for other colleagues.

Cross Plat­form Support

REFLEKT REMOTE is avail­able for use across major mobile, tablet and desk­tops opera­ting on iOS, Android and Windows (UWP) as well as selected AR Glasses.

White Label Solu­tion

OCR, QR and Barcode Scan­ning

Scan a variety of nume­rical, text or picture based codes already on objects to get straight to important tech­nical docu­men­ta­tion, values or live data.

Advanced Tracking

Our unique tracking tech­no­logy ensures digital augmen­ta­tions cleanly stick to live objects exactly where the infor­ma­tion needs to be displayed – even when moving.

REFLEKTREMOTE PLATFORM FEATURES

Account manage­ment with Role Permis­sions

Each user has their own account with perso­na­lised login, user profile and permis­sions limited to their role e.g. tech­ni­cian, expert, hotlines.

Advanced Tracking

When using Augmented Reality features, RE’FLEKTs unique tracking technology ensures that digital augmentations cleanly stick to live objects exactly where the information needs to be displayed – even when moving.

Online-Offline Status Indi­ca­tors

Online/Offline Anno­ta­tions

Tech­ni­cians and experts can draw and write directly onto real world objects during video calls. For Low/No WiFi or mobile data scen­a­rios, simply take a screen­shot or photo, anno­tate it and send it.

Audio Calls

Audio calls for indi­vi­dual and group calls.

AR Video Calls

Indi­vi­dual and group video calls with Augmented Reality.

Screen Sharing

Can’t find what you are looking for? Share screen with Experts to guide you through online docu­men­ta­tion and purchases.

Indi­vi­dual & Group Chat

Built in indi­vi­dual and group chat for text commu­ni­ca­tions with file sharing feature. Desi­gned for use in loud machinery spaces, quick/immediate data exchange and working in offline spaces.

Inci­dent manage­ment

Over­view of all open, in progress and closed inci­dents. Filter func­tion simpli­fies the search for issues, support cases etc.

Inci­dent Memory

Before opening a new inci­dent – check the Inci­dent Memory to see the complete item history or search for similar inci­dents already reported and solved by other tech­ni­cians.

Inci­dent Forwar­ding

For times out of office or when other expert skill­sets are need – Inci­dent Forwar­ding allows experts to ensure all inci­dents are always in the hands of the right expert.

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