Need help?

A backup plan that definitely has your back

If you want to sidestep the pitfalls of any unpredictable event the world may throw at your computer, or printer, we recommend an HP Care Pack. With protection to match your device and your concerns, we have the perfect packages just in case an imperfect moment ever pops up.

Laptop support packages to protect your prized possession

If your laptop goes everywhere with you, an unlucky day can happen. But the best way to add some extra luck to your investment is with a laptop care pack.

Whether you need to speak with a support specialist 7 days a week, or get your laptop repaired in 3-5 business days, we’ve got packages to match your needs. And you don't have to worry about a hefty shipping cost to get your computer fixed. You'll be mailed a prepaid shipping label and box, so you can get your favorite device back without paying anything extra.

Whether you lost your grip, or your laptop was too close to an edge, an accidental care package means that you won’t have to worry about drops and spills. You can take it one step further with our LoJack Theft Protection, which provides coverage for any loss or theft that may occur.

You’ll also have the ability to lock the device and track any movement, all while keeping in touch with the law enforcement officials working to get your device back to you. And as an extra security measure, we can completely wipe your hard drive, so none of your most important data ends up in the wrong hands.

Support for your desktop, exactly when you need it

We know that a desktop can be the computer your whole family depends on, which is why we offer quick repairs in addition to both in-person and remote assistance.

For HP ENVY, HP Pavilion, and more, we have HP Care Packs available to protect your devices from the moment they boot up. If you need replacement parts, we have packages that can get you what you need, and the support technicians that can solve your problem at your home.

With options for monitor coverage, a defective display won’t keep you in the dark. And with accidental coverage, even an unexpected power surge won’t leave you without a PC. Whether it’s a desktop or a laptop warranty, instead of a general repair associate, the support is provided by the people who know your devices best—because we made those devices in the first place.

Printer Care Packs to make downtime a thing of the past

If an entire office, or your entire family, relies on your printer, we know you need to keep it in service. Just like our options for laptops and desktops, we offer fast turnaround times to get your device back in action, or get you a replacement that can do the job.

For the times you need in-person repairs, parts, or service, we offer next-day support plans to get your printer back to producing pristine images, instead of problems. And if you need to send your printer out for repairs, we cover the cost of shipping for you, no matter the device’s size.

A SmartFriend to solve your computer problems, no matter what

You may not want to be an expert on every piece of technology, and we believe you don’t need to be to enjoy your computer, or tablet. If you ever wished you had someone that could make your complicated computer issues simpler and exactly when you need help, the HP Smartfriend plan will be perfect for you.

Twenty-four hours a day and 7 days a week, you can call our experts to solve any issue, from viruses to problems with your computer software, no matter the device, brand, or operating system causing you trouble. No issue is too small, or too large. With the SmartFriend plan, you can be sure we’re always around to help.

The perfect protection for your peace of mind

Whether it's a drop, a fall, or something technical that nobody could expect, it helps to have a backup plan. With an HP Care Pack, we've got options to give you peace of mind—no matter the disaster.

Disclaimer

Prices, specifications, availability and terms of offers may change without notice. Price protection, price matching or price guarantees do not apply to Intra-day, Daily Deals or limited-time promotions. Quantity limits may apply to orders, including orders for discounted and promotional items. Despite our best efforts, a small number of items may contain pricing, typography, or photography errors. Correct prices and promotions are validated at the time your order is placed. These terms apply only to products sold by HP.com; reseller offers may vary. Items sold by HP.com are not for immediate resale. Orders that do not comply with HP.com terms, conditions, and limitations may be cancelled. Contract and volume customers not eligible.

HP’s MSRP is subject to discount. HP’s MSRP price is shown as either a stand-alone price or as a strike-through price with a discounted or promotional price also listed. Discounted or promotional pricing is indicated by the presence of an additional higher MSRP strike-through price.

The following applies to HP systems with Intel 6th Gen and other future-generation processors on systems shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. For more information about Microsoft’s support, please see Microsoft’s Support Lifecycle FAQ at https://support.microsoft.com/lifecycle

In-home warranty is available only on select customizable HP desktop PCs. Need for in-home service is determined by HP support representative. Customer may be required to run system self-test programs or correct reported faults by following advice given over phone. On-site services provided only if issue can't be corrected remotely. Service not available holidays and weekends.

HP will transfer your name and address information, IP address, products ordered and associated costs and other personal information related to processing your application to Bill Me Later®. Bill Me Later will use that data under its privacy policy.

Microsoft Windows 10: Not all features are available in all editions or versions of Windows 10. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows 10 functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. See http://www.microsoft.com.

HP Rewards qualifying and eligible products/purchases are defined as those from the following categories: Printers, Business PCs (Elite, Pro and Workstation brands), select Business Accessories and select Ink, Toner & Paper.