K2View works across industries to create transformational applications that generate unprecedented value through real-time operational access to data – in just weeks.

Communications

Communications firms, including wireless carriers, cable and media companies, have prodigious amounts of data … on customers, networks, devices, plans and more. Powerful stuff that can be used to transform the business.

Unfortunately, this data is trapped in siloed systems, each created for a very specific business-critical purpose. What is needed, is the ability to access this data fast, organize it, and deliver it in real-time to power your customer interactions and operational decisions. And you need it this quarter without disrupting the business or the stability of your IT environment.

K2View is already helping the world’s largest communications companies with solutions tailor-made for industry use cases like:

Customer 360

Customer retention, a crucial success factor for wireless and cable companies, hinges on delivering great customer experiences. And while communications firms have mountains of data on customers, they can’t create the experiences they envision when their data is scattered and trapped across multiple systems.

Now, K2View Fabric is enabling communications companies to understand, correlate and orchestrate customer data from across these systems to innovate and act in real-time to delight their customers, improve net promoter scores, increase revenues and cut costs.

Network Transformation

For Communications companies, their networks are at the core of their businesses. But these
networks are incredibly complex, with generations and layers of technology making them nearly
impossible to incorporate into a fast, agile business operation.

Omni-Channel Customer Experience

In wireless communications, the journey of a new customer often begins with an online search, may include a call-center contact, and usually concludes with a store visit. At each stage, the customer wants to feel like the company knows them, and all of the work they’ve done isn’t lost and is being put to good use – which is rarely the case.

The customer, having spent significant time on site, has to start from scratch when they walk into the store. K2View Fabric provides a means to create a seamless experience across each touch-point, even those running on entirely different systems. As a result, call centers and sales reps can be more responsive, serve customers more rapidly and proactively, generate a superior customer experience and create stronger brand loyalty.

Test Data Management

K2View TDM makes this possible, giving you seamless access to the latest production data, organizing and masking that data to suit your test cases, and then making that data continuously available for repeated test cycles in any environment. With K2View TDM, you’ll no longer need all the time, resources and infrastructure to move, create and manage test data.

Financial Services

Financial services enterprises embracing DevOps and agile methodologies need the ability to test applications and services in days, not months or years. K2View makes testing faster and less costly by quickly gathering data that may be scattered across multiple systems then automatically masking and preparing it. As a result, testing teams spend less time retrieving, preparing and maintaining test data and more time testing and releasing applications.

Introducing K2View Fabric, a platform ideally suited to help financial service companies with solutions tailor-made for use cases like:

Customer 360

Customer retention, a crucial success factor for financial services companies, hinges on delivering great customer experiences. And while financial services companies have mountains of data on customers, they can’t create the experiences they envision when their data is scattered and trapped across multiple systems.

Now, K2View Fabric is enabling communications companies to understand, correlate and orchestrate customer data from across these systems to innovate and act in real-time to delight their customers, improve net promoter scores, increase revenues and cut costs.

Fraud Prevention

In banking and capital markets, transactions are initiated, completed, recorded and reported through a diverse set of disparate systems that are on premise, in the cloud and with partner institutions. Every step, in each system, creates an opening for fraud, whether by internal employees, partners or external actors.

K2View Fabric solutions configured with a transactions focus are helping financial institutions create new sets of automatic controls and alerts that constantly monitor anomalous activity, regardless of system. And it’s done in a way that is totally secure and can be deployed in just a matter of weeks.

Omni-Channel Experiences

In financial services, customer acquisition and retention involve diverse channel touchpoints that are internally and externally controlled – online, mobile, call centers, and branch offices. With each interaction in each channel, the customer wants gratification while expecting continuity based on their existing accounts and interactions with the provider – which is usually not fulfilled.

The customer, regardless of account status or recent interactions with another channel, has to start from scratch because of barriers separating each channel’s data silos. K2View Fabric provides a means to optimize the sales and service experience based on information from across systems, and to orchestrate a thoughtful, integrated approach across each touch-point. As a result, customers can be offered more compelling and appropriate offers, and call center and branch personnel can be more responsive, serve customers more rapidly, generate a superior customer experience and create stronger customer loyalty.

Data Lineage for AML, Audit & Compliance

K2View Fabric provides a solution for enabling views of data across systems, in real time, by asset, by customer…not just by account or system. As a result, compliance is enhanced and K2View Fabric serves as an automatic audit tool. Senior executives will sleep more soundly each quarter when they commit to the veracity and integrity of the data lineage behind their financial and compliance reporting.

Retail

Retail enterprises, especially brick and mortar chains with companion ecommerce presence, have prodigious amounts of data on customers, markets, marketing, inventory, stores, promotions and more. That information has the power to transform the business. But unfortunately, the data is trapped within silo-ed systems, each created for its own specific business-critical purpose.

The challenge is assembling that data from its many disparate sources and making it available fast enough to create better experiences and maximize opportunities across channels. And it’s needed NOW and without disruption to business continuity or security. And without waiting for the next IT release cycle.

Introducing K2View Fabric, a platform that’s well-suited to helping retailers and e-tailers with solutions tailor-made to the industry for use cases like:

Omni-Channel Customer Experience

Retail customer journeys increasingly include shoppers jumping back and forth between online search for price and availability and store visits for physical inspection, fit, customer service or immediate fulfillment. At each stage, the shopper wants gratification while expecting the retailer to know them – which is usually not fulfilled.

The shopper, having spent significant time on ecommerce websites, has to start from scratch when they walk into the store. K2View Fabric provides a means to create a seamless experience across each touch-point, even those running on entirely different systems. As a result, store staff can be more responsive, serve customers more rapidly and proactively, generate a superior customer experience and stronger brand loyalty.

Omni-Channel Inventory Management

Inventory is crucial to retail success…having the right products at the right time to satisfy customers who are ready to “buy now”. Large retailers who’re balancing the presence and immediacy of their traditional stores with the 24/7 customer convenience of online stores are challenged to capitalize on the advantage they have in inventory across their system.

Most ERP systems lose visibility to item, size and assortment data once products are shipped to physical stores. K2View Fabric provides a better way, monitoring real time transactions both online, in stores and between stores. This provides an accurate up-to-the-minute omni-channel inventory across the system so that stores then can serve as virtual warehouses for each other. This minimizes lost sales, abandoned carts and manual searches by clerks. Plus, it can provide the visibility needed to automatically generate rebalancing or replenishment orders when items become suddenly popular.

Test Data Management

Retail enterprises embracing DevOps and agile methodologies need the ability to test applications and services in days, not months. K2View makes testing faster and less costly by quickly gathering data that may be scattered across multiple core systems then automatically masking and preparing it. As a result, testing teams spend less time retrieving, preparing and maintaining test data and more time testing and releasing applications.

As a result, testing teams spend less time retrieving, preparing and maintaining test data and more time testing and releasing applications. This helps communications companies innovate with agility while preventing potential outages that could impact regulatory compliance.