Integrate Zayo and Freshdesk Now

Connect your Freshdesk and Zayo using Tenfold to automatically track and
log every
call instantly

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About Zayo

Zayo is one of the leading global providers of Communications Infrastructure services, including fiber and bandwidth connectivity, colocation and cloud services to the world’s leading businesses. Zayo provides lit and... Read more

About Freshdesk

Freshdesk is a cloud based customer support software & helpdesk ticketing system that assists customers over email, phone, and social channel. Tenfold instantly integrates with Freshdesk and allows for full transparency into the insights that... Read more

About Tenfold

Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Freshdesk,
allowing them to work together, and streamline the customer experience. Read more

100% Data Capture

Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Freshdesk

360-Degree View

Tenfold provides immediate transparency across all departments, specific to the current
customerstate

Ease of Implementation

There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Freshdeskintegration

Adherence

With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements

Capture 100% of your
customer interactions

80% of customer engagement data is
missing

Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.

Native integration with all communication
platforms

Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
fees.

Hear from our Customers

Request a Demo Put customer information into action on the phone, every time, in real-time. Request a Demo

Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist

About Zayo

Zayo Group is a publicly traded company headquartered in Boulder, Colorado, with European headquarters in London. Zayo was founded in 2007 by Dan Caruso and John Scarano. Andrew Crouch has been appointed Chief Operating Officer, taking up this position on 27 April 2017. He will report to chairman and CEO Dan Caruso. John Scarano left the company in 2010.

In 2016, Zayo Group Holdings said it would buy smaller rival Electric Lightwave for $1.42 billion in cash to expand its fiber network on the U.S. West Coast. Zayo Group Holdings, Inc. provides communications infrastructure services, including fiber and bandwidth connectivity, colocation and cloud infrastructure to global brands. The sectors that they are active in include wireless and wireline carriers, media and content companies and finance, healthcare and other large enterprises.

Zayo’s 126,000 route miles network in North America and Europe includes extensive connectivity to thousands of buildings and data centers. In addition to high capacity dark fiber, wavelength, Ethernet and other connectivity solutions, Zayo offers colocation and cloud infrastructure in its carrier-neutral data centers. Zayo provides clients with flexible, customized solutions and self-service through Tranzact, an innovative online platform for managing and purchasing bandwidth and services.

CEO Dan Caruso was presented with a Gold Stevie® Award in the Executive of the Year in the Telecommunications category in The 13th Annual American Business Awards. Zayo Group also took home a Bronze Stevie Award in the Company of the Year in the Telecommunications category.

Zayo Group was chosen as a finalist by the American Business Awards for the ‘Best Overall Company of the Year – less than 2,500 employees’ honor. The American Business Awards is a national awards program that focuses on a variety of attributes, including innovation, integrity, effectiveness, creativity and growth.

In 2017, Zayo won the IBM Choice Award for North America’s Top Strategic Service Provider. The IBM Choice Awards recognize select IBM Business Partners for their outstanding performance and commitment to delivering IBM-based solutions.

About Freshdesk

Freshdesk is a cloud based customer support software & helpdesk ticketing system that assists customers over email, phone, and social channel. Tenfold instantly integrates with Freshdesk and allows for full transparency into the insights that matter most to your business. Tenfold also enables key business decisions to be made with complete data integrity and an immediate contextual view of the customer.