There are times when humans need to take over

Without human supervision, machine-learning could go wrong, e.g. biased and racist response. Humans also handle the queries that a bot is yet to be able to answer

Handle requests that bots cannot

Typically, chatbots will not be able to respond to queries that it has never encountered before, or has not been trained to handle such queries. When facing such queries, the chatbot will redirect the queries to human personnel to take over the conversation.

Speak to customers with negative sentiment

We are not risking the user experience by letting an angry customer talk to a bot. As the bot detects a negative sentiment in the user queries, it will automatically redirect the queries to your staff.

Get the bot smarter in shorter time

As humans take over the conversation, our chatbot picks up the way they handle such queries, using its machine learning capability. The chatbot will then be able to handle similar queries in future encounters.