Novel Coronavirus COVID-19- latest advice

Novel Coronavirus COVID-19- latest advice

The situation is constantly changing and we will continue to stay in close contact with the relevant Government authorities and our airlines partners to get the latest guidance and updates on travel to and from Cardiff Airport.

The safety and security of our team and customers remains our number one priority.

All passenger flights are cancelled as airlines have suspended services. Customers should check with their airline, tour operator or travel agent to ensure they have the latest information. Do not travel to the airport.

As the situation is constantly changing it is unclear when flights will resume. A number of airlines are offering more flexibility for future bookings to allow for any changes that are needed, this gives our passengers the confidence they can book and travel or amend their plans.

Shops, catering outlets and foreign currency facilities in the terminal are closed.

Car hire facilities are closed. Please check with your provider if you have a booking.

The Executive Lounge is now closed. Please contact the company used to make the booking to process a refund.

If you have pre-booked and paid for car parking, please contact the company you made the booking with.

The T9 bus service between Cardiff City Centre and the Airport is suspended until further notice. There are no buses operating to and from the Airport.

The situation is constantly changing and we will continue to stay in close contact with the relevant Government authorities to get the latest guidance and advice. The safety and security of our team and customers remains our number one priority.

If you have pre-booked and paid for car parking in advance should contact the company used to make the booking. If you have a car park booking and you are delayed beyond your control, you will not be charged an overstay rate. Please proceed to the exit barriers and press the button for assistance- a member of the team will validate your parking and you will not be charged extra.

If you have amended the dates of your trip, please contact the company that you made the booking with to amend your parking.

If you booked your parking with Holiday Extras, or through the Cardiff Airport website, please contact 0871 360 1100.

Please note that the Executive Lounge and Business Lounge are now closed until further notice.

If you have pre-booked and paid for the Executive Lounge, please contact the company used to make the booking.

Please contact executivelounge@cwl.aero if you booked directly through the Cardiff Airport website. Refunds will be processed as quickly as possible. Please bear with us whilst we process refunds as they are taking a little longer than usual.

Including this trip, how many return trips have you made from Cardiff Airport in the last 12 months

During your experience at the airport did you feel like customer service had been improved

1 (Not improved at all) 2 3 4 5 (Strongly improved)

Were Cardiff Airport staff friendly and helpful

Yes No

PoorFairGoodV.goodExcellent

Car park accessibility and signage

Car park shuttle bus service

Drop off / pick up procedures

Baggage trolley facilities

Appearance and cleanliness of the terminal building

Standard of service at check-in

Special assistance provision

Experience in security

Standard of service at food and beverage outlets

Standard and variety of products at food and beverage outlets

Standard of service in shops

Standard and variety of products in shops

Cash point facilities

Comfort and quality of seating

Executive lounge facilities

Baby and children's facilities

Wifi access

Car hire provision

Taxi facilities

Public transport

Tourist information

Overall, how would you rate your customer journey at Cardiff Airport

1 (Poor) 2 3 4 5 (Excellent)

Additional comments

Have you found the information you were looking for on the website today

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How would you rate the new website

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Additional comments about our new website

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