V-Voice

The evolution of IVR. The conversational agent for the voice channel.
V-Voice agents at the service of your business.

What is V-Voice ?

V-Voice is the evolution of IVR, a conversational agent for the voice channel, that
can help your human agents and provide
your customers with a superlative self-service.
The V-Voice virtual agent makes it possible to optimize and / or automate
interaction with users and customers on the voice channel.

Always-on Workforce

The voice channel is the preferred means of interaction with customers and users,
for most companies and institutions.
Despite the strong growth of emerging communication channels, the phone
remains the number one channel to interact with a company for support, sales,
and so on.

It is important to provide a superlative experience to customers, optimised to suit
their needs and expectations.

Unending queues, long waiting time, or missed calls lead to the perception of an unprofessional
organisation and
can make customers feel neglected.

Through V-Voice technologies, companies and organizations have the perfect tool
to optimize the management of the interactions on the voice channel.

Enhance human work

The V-Voice virtual agents can work side by side with human agents
in managing the workload of calls, or can replace them by handling calls.
They represent a work force
that is always available, and at an extremely low cost.

When human agents are in place, V-Voice helps to optimize the workload,
automatically solving multiple issues, and forwarding calls to operators
only when needed. Moreover, V-Voice technology can be used with
DataKnowl Contact, for the maximum satisfaction.

Always-on Workforce

V-Voice also enables you to fully automate information requests
and dispositive actions. Reservations, reports, meter readings, information,
and more, are available to the user 24h-24h, without queues, 365 days a year.

The user interacts with the V-Voice as with a regular human agent, using the
voice (thanks to the Speech Regnition), or using the keypad.

Thanks to cloud-based V-Voice technology you can eliminate
all the costs of buying hardware, purchase software, maintenance and configuration.
This make the V-Voice technology the best tool for modern organizations to deal on
phone channel.

Advantages

Available 24/7. No waiting. Respond in real time.

Reduce customer support costs.

Self-service, omni-channel.

Call and email deflections of up to 50%.

Improves customer satisfaction.

Resolve problems immediately.

Some examples of
how your customers
can use the self-service
feature with V-Voice: