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Pets up to 40 lbs are allowed for a non-refundable charge of 25 dollars per night. Pet Sanitation Fee is 50 dollars if applicable. Service animals are also welcome at this hotel. Pets are only allowed in our Standard Rooms. Pets are not allowed in all our Suites.

Good comfortable room. Quiet and good security while I travelled alone. Needed rest and quiet and received it.
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Good comfortable room. Quiet and good security while I travelled alone. Needed rest and quiet and received it.« less

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Management response from HospitalityMgr, Manager

Great... subject of security doesn't often get commented on however an area we never lose sight of. Appreciate you noticing and ultimately having a comfortable stay and quiet restful sleep!! Jim Wirun GM
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We really enjoyed our stay in your suite. The staff was very helpful and accommodating especially because we needed an extra room at the last minute..We had also left somethin...
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We really enjoyed our stay in your suite. The staff was very helpful and accommodating especially because we needed an extra room at the last minute..We had also left something in both rooms when we left and they found them and had our stuff waiting on our way back. Thank you so much« less

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Management response from HospitalityMgr, Manager

It was our sincere pleasure to take care of you, your last minute needs, as well as those lost and found articles. Please to see that the "Team" is all pulling in the same positive direction!! Look forward to your return to West Edmonton. Jim Wirun CHA
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Enjoyed our stay. Very polite staff. Very clean. Great breakfast. One of the better pools for young kids. Our 3 and 4 year olds were tall enough to walk on their own in a lar...
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Enjoyed our stay. Very polite staff. Very clean. Great breakfast. One of the better pools for young kids. Our 3 and 4 year olds were tall enough to walk on their own in a large portion of the pool. The slide is good. It's not a large area to swim in, and is too shallow for adults or older children, but it's one of the better pools we've found in the West End. The Restaurant in the parking lot had very good wings, a little pricy so we didn't eat meals there.. but we did enjoy a midnight snack. The only thing that drove me nuts.. every time the TV came on it was on the guide channel (as usual) but the volume was all the way up.. very loud.
Also, I cannot prevent 3 and 4 year old children from running around in a hotel room after being stuck in a vehicle for several hours. It was before 8:30pm that my children were making noise from running around and the couple below us reported us for noise. It would be nice to have a ground floor room for small children to move around, or if there is a "quiet time" in the hotel to have it posted so we know.« less

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Management response from HospitalityMgr, Manager

First of all - 8:30pm is NOT quiet time and to be reported as being loud is not fair. I trust our associates were respectful of the time of day when addressing another guests point of view? In terms of the pool, cleanliness, polite staff, and great breakfast - pretty much speaks to a great guest experience - thank you. As for the Homefire Grill - appreciate you trying it out and finding our little gem right next door!! Jim Wirun CHA
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Newer building, nice decor & furnishings, however some cleanliness issues (soiled toilet seat - I know, really?), some stains on the side chair, a small table was pretty chipp...
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Newer building, nice decor & furnishings, however some cleanliness issues (soiled toilet seat - I know, really?), some stains on the side chair, a small table was pretty chipped. We liked the access to the "doggie outdoor area" from the room, however guests are jerks and don't pick up after their dogs! Staff were pretty nice, our dog got a welcome gift. The breakfast is a plus. I killed my back on the super, comfy, plush king bed in record time 3 hrs (I need a firmer mattress), Lol! I'd return to this hotel if need be.« less

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Management response from HospitalityMgr, Manager

Detailed and appreciated - key is that you would return and have given us a few areas to focus our attention. Thank you. Jim Wirun GM
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This was the perfect "home base" for a short weekend escape to visit the Harry Potter Exhibit at the Telus World of Science. We wanted something relatively close to the venue...
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This was the perfect "home base" for a short weekend escape to visit the Harry Potter Exhibit at the Telus World of Science. We wanted something relatively close to the venue, but also a location that had a pool and hot tub for us to relax in.
Everything from value to service to cleanliness to comfort was spot-on here, save for the fact that several different people could not get the jets in the hot tub working. The complimentary breakfast was awesome and the "waffle bar" was an unexpected but very enjoyable surprise.
We will definitely stay here again and wouldn't hesitate to recommend it to friends and family.« less

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Management response from HospitalityMgr, Manager

Thank you... a "POSTER" type review. Can't say anything more than thank-you for choosing us and we look forward to the next time you visit Edmonton. Happy to be of service! Jim Wirun CHA
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The hotel is located close to WEM and other retail stores. Great hotel, but priced a little on the high side. Overall a good stay.
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The hotel is located close to WEM and other retail stores. Great hotel, but priced a little on the high side. Overall a good stay.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Agreed, close to the West Edmonton Mall as well easy access to may Edmonton Attractions. Call our hotel direct next time you book - I'm sure you are eligible for one of our many discounts, i.e. CAA / Government / Corporate / or even our daily managers special !! See you soon.
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Hotel was nice and clean. Pool and gym were nice and clean. Breakfast was great.our only issue was that we had to ensure to shower early in the day to ensure we had warm water...
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Hotel was nice and clean. Pool and gym were nice and clean. Breakfast was great.our only issue was that we had to ensure to shower early in the day to ensure we had warm water, which was kind of disappointing.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

So many nice comments with the exception of one. We did recently have a temporary hot water issue which was corrected promptly. Guaranteed, if you were to stay again that would not be a problem. With the other positive's in mind - we look forward to your return!! Jim Wirun CHA
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