Frequently asked questions

ORDERING & SHIPMENTS

How do I exchange or return an item?

Please contact us via email or via contact form. We will provide you with a return address. Once we receive your broken or returned item, we will issue a voucher (in case the item was used) or return your price minus shipping costs. You have a full warranty on all Benjamin Button products for 2 years, after this period we do not accept returns.

How do I check on the status of my order?

Based on the payment or shipping method, you receive to your mailbox the order or shipping number together with a link or address where you can track it anytime.

Can I modify or cancel my order?

As long as it was not shipped, you can modify or cancel your order at no costs. In case the order was shipped, we need to charge you the shipping and handling costs.

Will I be charged for Sales Tax?

You will be charged according to your local laws.

Can I have my order shipped to a different delivery address?

As long as the shipment to your original address was not made, you can make a change.

Can I ship an order outside the United States?

Yes. We ship also to Canada, Mexico, UK, Germany and Spain.

When do you send my order and when will I receive it?

We send your order as soon as we process your payment and make sure the item is ready (quality control). You will receive it in 1-3 business days if you have a US or UK address. For other countries, the shipment can take up to 21 days based on your preferred shipping option.

Can I purchase a gift for somebody from Benjamin Button?

Yes, you can. Just indicate in the order that it is a gift and we will not include invoice inside.

Can my order be gift wrapped?

Sorry, we can not gift-wrpa it for you due to shipping limitations. We recommend you to wrap it by yourself and send it to the gifted one. This way you make sure that it is really from the bottom of your heart.

PRODUCTS & SAFETY

How do I know products at Benjamin Button are safe for children?

We developed and use Benjamin Button products with our children and we would never let them use anything possibly harmful. On top of this parenting protection, we made a whole procedure to make sure our products are safe, staring with mostly natural materials that are certified from proofed suppliers, production that is certified for even 0-3 y.o. children, quality assurance certificates and our own quality control at the end of the production process. Up to this date, we covered all major risks that could possibly affect child’s health.

Where do you produce your products and under what conditions?

We produce our products at our OEM partners with proven quality and tradition. Most of our partners reside in Slovakia, European union.

PAYMENT OPTIONS

What form of payments do you accept?

We accept: PayPal, Visa, Mastercard, Discover, Diner’s Club and other major payment methods. We do not accept personal checks, COD, or layaway options. Your credit card will not be billed until your order has shipped. For your safety, your billing name and address must match the billing name and address of your credit card. We reserve the right to cancel any order that does not match this criteria.

PROMOTIONS

Do you offer special offers or discounts?

We regularly offer special discounts at Benjamin Button. Please subscribe to our mailing list and get noticed of any promotions. If the discount on the product is valid, it will automatically be applied to your order summary.

COMPANY

What is the history behind Benjamin Button company?

The Benjamin Button company was established in 2016 but the dedicated team has been working on the project since June 2014. Some of them were classmates at secondary school or university a long time ago. The majority of the team members are already in different businesses for years (they developed flying drones, electric carts and even electric bikes) – with their successes and lessons we can all learn from each other.