Job Snapshot

Job Description

Customer Service Representatives

Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends!Who are we?

Heron Home & Outdoor is a leading Lawn, Pest Control, Termite, Wildlife, Eco-Insulation and Irrigation Company in Central Florida and we are looking for Customer Service Representatives to join our amazing team!

What do our Customer Service Representatives (CSR) do?

Customer Care representatives are responsible for attending to all matters relating to customer account activity, maintenance, and inquiries by providing exceptional customer service with courtesy and professionalism. They must be able to manage an assigned pool of customers by providing quality and consistency of customer service delivery. This role requires the individual to be self-motivated, constantly seeking to build strong relationships with customers, keep customers educated in regards to their lawn, pest control, and termite problems, be able to come up with solutions to customers concerns, and be proactive in recognizing potential difficulties.

Maintain good customer relations both on the phone and in person

Gather information from customers to help identify and solve problems

Confirm, schedule and reschedule services for the customer

Set sales appointments for new customers

Answer billing questions

Complete general clerical duties as assigned

Work as a team with Service and Sales

Sell the value of our services and suggest upgrades to service

Smile while talking on the phone

What do we offer?

World class training of the latest industry best practices

Great benefits - Medical, Dental, and Vision, Employer-matched 401(k)

Paid vacation, holidays, and PTO days

Short and long-term disability

Life Insurance

What do you need?

High school diploma or GED

Have excellent listening and communication skills

Have a pleasant phone voice and ability to clearly speak and be understood on the phone

Demonstrate multi-task skills to enter accurate data and type while speaking with customers

Remain calm and able to work under pressure when busy and help other team members

Strong attention to detail and willingness to learn

Excellent organization and time management skills

Available to work Monday-Friday and Saturdays as needed

Must pass pre-employment background screen and drug screen

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

Additional Information

We are Proudly an Equal Opportunity Employer!EOE AA M/F/Vet/Disability