If after looking at our How It Works page you are still unsure what you need to do to actually use our services the please read the following:

*If you are trying to use the Callcentric service from countries which specifically block VoIP/SIP, such as the UAE, then you may not be able to use our services. You may still contact us for further information regarding these specific countries however please read the information below before doing so.

1 - First make sure that you have a connection which is not being blocked by your ISP or network, with the necessary bandwidth that is stable enough for VoIP.
2 - You will also want to make sure that you have selected SIP 2.0 compatible hardware or software. We support many different devices and software so you may choose to use your existing SIP 2.0 software or unlocked hardware with our services.

Once you have done the above simply signup for an account and then follow this guide to assist you with testing our services.

*If after running the Visualware test you receive a message stating that your SIP ports are blocked and you are not in a country known for blocking SIP/VoIP you can easily open a trouble ticket on your account for further help.

If you completed the first step of the Callcentric sign up process but did not receive an email with the verification link then you should to do the following:

1 - Check your spam / junk filters and make sure that emails from Callcentric are not being deleted.
2 - Check your trash folder to make sure that the verification was not accidentally, or automatically, deleted.

If you are still unable to find or receive the verification link then you may easily try signing up again with the same email address. If you still do not receive the verification link you can easily use another email address to sign up for Callcentric services. Once signed up you can then add your primary email to your account.

Please note that until you complete step two (2) of the sign up process, which can only be completed if you received the verification link, your account will not be created.

In order to register your UA (User Agent) to the Callcentric servers you will need the correct login information. Specifically you will need the following:

Username/Auth ID:

Your assigned 1777 number

Password:

The password you created initially. You may also change your SIP/Phone password here

Proxy Server:

callcentric.com

Domain/Realm:

callcentric.com

Registrar Server:

callcentric.com

Port:

5060

This is the general information you will need to configure your UA with. You can find more detailed information by visiting our support guide page here, or if your UA is not listed you may follow our "Generic / Other" guide here.

If you have already changed your SIP/Phone password and are still having problems registering to your Callcentric account due to your password not taking effect then please follow the instructions below:

1. Login to your UA (User Agent), software/hardware, and update it with the new password you wish to use
2. Once you have done this save your changes and either unplug the hardware or exit the software to completely disable it at this time
3. Modify your extension password using the instructions here

At this point your UA should properly register to your Callcentric account.

The reason for this is because login information is cached in the Callcentric authentication servers. You need to first make sure that your UA stops attempting to use your old login information, which would cause that information to be updated and may increase the time it takes to change your login information. Keep in mind that this is not the same for all UA however these instructions should work for most scenarios where password changes do not take immediate effect.