TERMS AND CONDITIONS OF USE

Arthouse is committed to protecting your privacy and any
information we collect about you will be stored safely and securely in
accordance with The Data Protection Act 1988 and in accordance with UK Law.

Arthouse only collects information about you that you
volunteer.These sources are:

A visit to the gallery

Signing up for the
periodic newsletter

Processing an online order
on Arthouse’s website

Any email we send to you will offer you an unsubscribe
facility.

The data we typically capture includes:

Name

Address

Contact number

Email address

History of all items
purchased

We will never ever ever
ever retain credit or debit card details

Arthouse does not share its data with any other
company.If, in the future, Arthouse
wishes to send you special offers from other affiliated companies, it will ask
your permission before doing so.We will
never assume that it’s just ok!

Arthouse’s secure online credit card processing uses
encrypted SSL (secure socket layer).Arthouse will never collect sensitive information about you without your
explicit consent.Arthouse will always
attempt to keep data up to date and accurate.You can check what information Arthouse holds on you by emailing
us.We commit to deleting or correcting
any discrepancies promptly.

Arthouse may use
technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie"
which would be stored on your browser. You can usually modify your browser to prevent
this happening. The information
collected in this way can be used to identify you unless you modify your
browser settings.

Please do not
hesitate to contact us if you have any questions or comments about our privacy
arrangements.

Arthouse customer service and support is normally available
on 020 8390 2307, Monday to Saturday 9:00am to 5:30pm.You will find an answer phone available
outside of these hours.Please leave a
message and a member of staff will return your call as soon as possible.

All goods offered
for sale through our website are shown exclusive of VAT and in Pounds Sterling
(£). Prices do not include postage and
packing which will be calculated together with the VAT payable during the
online ordering process.

We accept payment in
Pounds Sterling (£) by Cash in the gallery or by the following credit/debit
cards: VISA, VISA Electron, MasterCard, Solo or Switch.

All orders from the website will be dispatched via courier
normally within 7-10 working days or less.Arthouse will inform you if any delay occurs and you will be informed of
the modified delivery date. Please
advise us if you do not receive your item(s) within 7-10 days of placing your
order so that we can trace the parcel.

All orders are carefully checked before dispatch.Occasionally, items are damaged, defective or
unacceptable and we will make every effort to rectify the situation and
Arthouse will do its reasonable best to ensure that you are fully satisfied
with your purchase.

Goods that have
been ordered specifically cannot be re-stocked or refunded (unless damaged on
delivery), as suppliers will not accept cancelled order returns.

If the goods are damaged in-transit or faulty, please notify
us within 2 days of receiving them.Please keep all the packaging material and we will arrange to have the
item returned at our expense.You will
be given the option to have the product replaced at no charge to you on a
convenient date or to have a full refund.This does not affect your statutory rights.

Goods that are not acceptable for any other reason may be
returned within 7 days for a refund but you must contact us first for
authorisation.

Some of the goods sold by Arthouse are handmade and may
differ slightly from those illustrated on the website.It is the nature of handmade artworks.Any such items returned for a refund which
are not defective or faulty will be subject to a 20% re-stocking charge.This does not affect your statutory rights.

Any complaints
about the service provided should be detailed in writing, giving the nature of
the complaint to Arthouse and we will endeavour to respond within 5 working
days, keeping you informed as to the progress of the complaint.

On placing an order
you will be given the opportunity to decline receipt of further emails from us.
Arthouse conforms fully to the Data Protection Act 1998, and will not sell or
hand out your information to others. Any
information that we hold about you will be accurate and up to date, and is
available for you to view on request by email. Should any information not be
accurate, we will amend or delete it accordingly. If you have any questions about privacy,
please contact us at our Head Office.

The Contract shall
be deemed to be made in England between Arthouse and the Customer, which would
be governed by the Laws of England, and any dispute arising shall be subject to
the sole jurisdiction of the English Court.