Find the settings tab, select “About This Device” to see the memory usage distribution. If the memory usage is full, the device will not be able to store new images, you may need to delete items off the device before proceeding.

Check the connection between the USB charging cord and the USB port on the wall power adapter or computer. If the USB head is not seated in the receiving port correctly, the device will not charge properly.

Make sure the wall outlet being used is live by plugging in a different device, such as a lamp. An alternative is to test your charging plug on a different outlet to see if it is the outlet or your charging cord that's damaged.

If you do come to the conclusion that it may be an issue with your charging cord, glance over the cord for any damage. If you can observe an exposed wire or major issues, you may need to purchase a new charging cord.

Select the “Forgot Password” button which is located underneath the password box on the device lock screen. This page will prompt you to answer security hints that you originally set when you acquired the device. If you do not remember your answers to these question, you can have an email sent to you with more instructions.

Plug the device into a computer as mentioned above. Select the device options menu on your computer screen and select “Restore Factory Settings”. This will wipe all of the data on the device, allowing a new password to be set and used.

Resources

Repairability

Stay in the loop

It's time to speak out for your right to repair

We have a chance to guarantee our right to repair electronic
equipment—like smartphones, computers, and even farm equipment. This is a once-in-a-generation
chance to protect local repair jobs—the corner mom-and-pop repair shops that
keep getting squeezed out by manufacturers.

Join the cause and tell your state representative to support Right to Repair. Tell them you believe repair should be fair, affordable, and accessible. Stand up for your right to repair!