Upgrading to newer versions when using Custom/International Promptsets

This information is relevant for installations that that are NOT using the default US prompt set. Customers that do not use the default US prompt set need to take additional steps when performing an upgrade. This is because version 8 has additional features that require additional prompts. After you have performed the restore, you must go to the updates page and download the prompt set in your language. After it has downloaded you can switch to this prompt set from the System prompts page.

If your language is not listed, or you use a custom prompt set then must record the new prompts required by version 8. Until you do this, the default US prompts will be used (for the new ones). To do this:

Go to System prompts page in the management console

Switch to your custom prompt set

Now for the prompts below, specify the path to the prompts you have recorded and upload

Re-record the prompts listed below

1

PBACKMNU.wav

Press zero for next message, Press One for previous message, Press two to repeat current message, Press three to delete current message, press four to Call back, press five to forward to another voicemail, Press nine for options, To exit press pound.

2

Destnot_found.wav

Called number does not exist

3

forbidden_byadmin.wav

Call forbidden by administrator

4

destnot_available.wav

Destination is not available, not registered or there are no routes available

5

terminated_noanswer.wav

No answer – Call will be ended

6

destination_isbusy.wav

The number you are trying to reach is busy – Please try later

7

internal_servererror.wav

The call could not be established. Contact administrator

8

calldisabled_fwrule.wav

End destination cannot be reached – Contact administrator

9

calldisabled_inrule.wav

Call is not allowed by system – Contact administrator

10

fwexternalnumber_nooutbound.wav

No Outbound lines were available for this call

11

license_limit.wav

License limit – number of allowed calls has been reached. Contact administrator.