All posts by Elisiontec

High Availability Call Center Solution: Quick Guide

High Availability solution aka HA solution means the solution which is provisioned in a way that it works actively with minimum possible downtime even in case of some type of failure. The common failures happen because of the hardware failure, server failure, signal failure, or software failure.

The High Availability Call Center Solution is the provisioning of call center software in a way that if any one or more component of the system architecture such as, Data, Signaling, Web, Database, etc. fails, the system transfer operations on the secondary server. The secondary server would have redundancy of the system components and it assures the seamless working of the call center solution even in case of failure due to any reason.Read More

Entrepreneurship Journey Featured on GlobalLinker

We are really glad to share the news about the featured article on the entrepreneurship journey of our Co-founder and director, Mr. Mehul Shah by the GlobalLinker.

We, Elision Technolab LLP, are in the VoIP industry for more than a decade and we develop unified communication solutions to help businesses enhance the communication and empower collaboration. As one can imagine, our company has gone through many ups and downs and proved itself a leader with its best VoIP solutions in the industry.

The GlobalLinker editor had contacted our Co-founder and Director, Mr. Mehul Shah, to give an interview about his entrepreneurship journey which can become a guiding light for the aspiring business owners. Read More

Importance of High Availability Solutions

VoIP business is related to communication and collaboration. Each minute hundreds of calls take place. The success of the VoIP business is pretty much dependent on the availability of the services which rely on up time of the server(s). Here, the up time means the time during which the service of the VoIP service provider or VoIP solution user stays up and running. For example, the call centers use the call center solution to run calling campaigns. If the call center solution goes down, all campaigns get stopped and it can result in major loss for the call centers. Likewise in other VoIP solutions and businesses as well the availability of the solutions is really crucial. The VoIP solutions keep functioning if Data, Signaling and web components work well.

The service providers provide robust and secure VoIP solutions, but it is possible that some issues occur such as, hardware failure, network connectivity issue, etc.Read More

WebRTC Solution Benefited Call Centers

The invention of WebRTC technology has brought so many benefits for a wide range of businesses. We can say that the innovators of WebRTC understood the real meaning of communication requirements in today’s era and come up with the best solution. To be very specific, today’s businesses need the remote communication solution so they can be in touch with their clients all the time. The WebRTC developers have come up with the WebRTC Client Solution, which is developed on top of this technology. The WebRTC client solution supports the real time as well as remote communication. This makes it a perfect solution for any industry.

If we pick up a specific industry, then call center industry has reaped many benefits of this solution. How? Let’s explore in brief. In different countries, more specifically in the U.S.A., work from home culture for the call center is developing at a rapid pace. Read More

3 Must Use VICIDial Services from Experts

The call center industry is immensely huge. There are hundreds of call centers, which keep businesses in many industries running with its customer care and lead generation services. To keep the things going, one need call center solution and often it is seen that people opt for an open source solution to keep costs under control. VICIDial is one of the most popular open source call center software. There are many call centers all across the world that use the VICIDial solution and why not? It is indeed a powerful call center solution. However, often businesses use only a fraction of the VICIDial solution because of limited knowledge or limited features of this open source call center solution. Thus, I recommend following 3 services related to the VICIDial: call center software from the industry experts:

VICIDial Setup

Yes, VICIDial setup is a straightforward process: Install the software and run it; make some configurations.Read More

Top 3 Must Have Features of Outbound Contact Center Solution

Contact center business is at its peak right now, and as per the industry experts it is going to touch new summits in the upcoming few years. This is the right time for any business owner to jump into this alluring business of contact center. There are 3 different types of contact centers:

Inbound contact center

Outbound contact center

Blended Contact center

Today, we will be talking about outbound contact centers. This type of contact center is used for a variety of purposes such as:

Top 7 Voice and Video Solutions by Leading Pioneer VoIP Supplier

We, Elision, are one of the pioneer service providers in the VoIP industry. Since 2007, we have been catering to many businesses with our next generation voice and video solutions. We always take pride in our innovative VoIP solutions, which have been in lifeline of many businesses. In this article, I would like to brief top 7 voice and video solutions of Elision:

It is a complete contact center solution which supports all different modes of communication. The Dialshree, call center software is furnished with all advanced features. Also, it is a completely scalable solution, i.e., it can get scaled up with more agent seats as well as any third party APIs can be integrated within this call center solution.Read More

Call Center Solution for Insurance Agencies

Call center solution is a multipurpose communication system and almost all industry verticals can get benefited by using it. The call center software can be utilized by any business to leverage certain benefits. In this article, I will share top 3 utilities of the call center solution for insurance agencies. Read on to know how insurance companies can use it effectively in their business model for various campaigns and operations.

1. To provide better services to the existing customers

Just like any other business, in an insurance company as well, it is important to make sure that the customers are attended promptly and their concerns are resolved with the satisfactory answer. The call center solution comes with many features which help in answering customer queries at its best. Read More

How to Keep Lead Data Secure In CRM System?

Customer Relationship Management (CRM) system is one of the most powerful tools. There would be hardly any organization which doesn’t use the same. The powerful CRM system helps businesses to keep the records of their customers and prospective clients in a well defined and professional manner. Also, it gives a clear view of the customer journey. The sales and business development team can use all useful information stored within the CRM system to strategize their offerings and proposals. This further helps in increasing the lead generation rate. Taking a step further, the CRM solutions also help in automating certain actions. This saves a lot of time and efforts of the sales team, which can be channelized in the direction of lead conversion. This is the reason aggregating automation in the open source CRM solution is very popular. One of the most in-demand services, that is why, is the vTiger customization service these days.

Each innovation comes with a risk and the CRM system is not an exception here. Read More

How to Choose Call Center Software for Small Businesses?

Be it a small business or a big one, nowadays incorporating a call center solution is a must do thing. The first problem for a small business is to decide upon the budget for the call center software. A very few businesses can strive without call center software. For businesses which are based on client interactions, need a proper call center solution in place which is empowered with all advanced features. There are many options available in the market, but the selection of call center solution requires thorough research. A small business cannot afford to invest a huge amount in a call center solution. Even if it does, it must ensure the acquisition of call center solution results in a good profit. Here are some simple ways by which an SMB can choose the perfect call center software for their company.

What are the business requirements for call center software?

First and foremost the business requirements for a call center solution are needed.Read More