I just paid for the premium account. And when I want to backup the videos it says phone and computer have to be in the same network... They are in the same network. Yesterday before the upgrade I backup my photos without a problem, and I haven't changed any configuration.

I just paid for the premium account. And when I want to backup the videos it says phone and computer have to be in the same network... They are in the same network. Yesterday before the upgrade I backup my photos without a problem, and I haven't changed any configuration.

Hi,

Thank you for your feedback.

Would you like to following the steps to check if you are in Local Connection Mode:

(1) For Windows user, press “Win + R” to open Run command box, and run “cmd.exe”:

All packets received and the trip time is short: Your device and PC are over same network, and network is stable.

Some packets lost or the trip time is long: Though your device and PC are over same network, the network is unstable. In this case, the connection mode is probably Remote Connection Mode. Try to connect again.

All packets lost: Your device and PC are not in the same network. Reboot the router or ask for help from network admin.