Special Order

It is our pleasure to provide our customers with the opportunity to specially order an item that Bits of Lace does not currently have in stock.

A SPECIAL ORDER is any merchandise that is pre-ordered for a season and not yet available from the designer, or any seasonal merchandise not stocked in the store, but available for purchase from the designer. Stock availability is subject to change with the designer and Bits of Lace is routinely updating the site's seasonally offered merchandise. Once we receive your special order item, stock availability will be confirmed with the designer and your credit card will be charged for those items. At that time, you will receive an email confirmation of your special order items and their approximate ship date.

* Special Order items may take 2-6 weeks and typically are not eligible for next-day delivery or 2-3 day shipments options. Your special ordered item(s) are shipped by Standard Ground the moment they are received from the manufacturer. You will be notified by email when it arrives and ships.

All Special Orders are Final Sale and Non-Refundable!

Within 24 hours of purchase, an order may be cancelled and a full refund issued. If this 24 hour period occurs during the weekend (Saturday and Sunday), then all cancellation requests will be handled on the following Monday with no penalty to the customer. However, beyond 24 hours of purchase, orders are not eligible for cancellation; the ordered item(s) will be processed, charged, packed, and shipped. After shipment, cancellation of an order falls under the stipulations of our returns and exchanges policy. To best serve you, all cancellation requests must be submitted via email toBits of Lace Support for documentation purposes.