Cleanliness

4.0

Service

3.0

Comfort

1.0

Condition

2.0

Neighborhood

-

Room was clean but the AC was not cold no matter the setting. The TV volume was preset and could not be adjusted upward. Noise in the hall was easily heard as well as outside. Was told no shuttle to airport even though this is why I reserved this hotel.
Still 27 euros to airport. It would have been 30 to downtown. Would not do this one again.

Genuine Expedia guest review

Response by Holiday Inn Madrid - Las Tablas
Dear guest,
Thank you for sharing your comments of your recent stay with us.
We are sorry that your stay fell bellow your expectations. We apologize for the inconveniences about the misunderstanding regarding the free transportation to the airport. We offer this free shuttle service from monday to Friday, upon request and subject to availability, as you can read on the web pages.
In Holiday Inn Madrid - Las Tablas, we all work to make our guests stays the more pleasant as possible, and in order to preserve their rest, the TV volumes are set up to guarantee an optimal noise level.
We look forward to the opportunity of serving you in the future and allow us to redeem your faith in the services that we offer.
Sincerely,
Beatriz del Rio
General Manager

Other trip

Oct 20, 2014

traveler

US

Holiday Inn Madrid - Las Tablas, Madrid

4.0 / 5

Excellent

"Nothing Close by"

Cleanliness

4.0

Service

4.0

Comfort

4.0

Condition

4.0

Neighborhood

2.0

Hotel said they have airport shuttle, when I arrived and called the hotel front desk said they don't do shuttle on weekends. And must take either a taxi or train. Taxi is 20 to 30 minutes ride train is 45 minutes and must change 3 times . I wont recommend it . Plus nothing close by. New side of town. Nothing to do except few bars like 2 blocks away […] .Read more

Genuine Hotels.com guest review

1 night family trip in Sep 2014

Ali Z

US

Holiday Inn Madrid - Las Tablas, Madrid

4.0 / 5

Excellent

"Nice hotel for the price"

Cleanliness

5.0

Service

5.0

Comfort

3.0

Condition

5.0

Neighborhood

3.0

I was most disappointed that it had no business center with computer access. The restaurant was too expensive to consider, but we found some local restaurants. The staff were all friendly and willing to help. The rooms were modern, the bathrooms very modern and nice.

Genuine Hotels.com guest review

2 night trip in Jul 2014

A Traveller

US

Holiday Inn Madrid - Las Tablas, Madrid

4.0 / 5

Excellent

"Good quality"

Cleanliness

5.0

Service

4.0

Comfort

5.0

Condition

5.0

Neighborhood

3.0

My stay was good except they made an error in my meal. Location is good if you're in town for business. I Will come back again for sure

Genuine Hotels.com guest review

5 night trip in Jun 2014

A Traveller

US

Holiday Inn Madrid - Las Tablas, Madrid

2.0 / 5

Fair

"Middle of nowhere"

Cleanliness

3.0

Service

3.0

Comfort

4.0

Condition

3.0

Neighborhood

-

This hotel advertises it is close to airport with complimentary transportation.
Hotel is nowhere close to airport and I think my prior stay in old downtown Madrid was closer to airport than this hotel.
Complimentary transportation needs to be arranged days in advance and was not available for return to airport adding another 37 euro taxi cost to stay.
Restaurant […] is only open odd hours and is way overpriced (at least 2 or 3 times what you would pay in tourist areas).
Hotel is in the middle of nowhere so not even worth going out and taking a walk to explore.
In short, I would not recommend this hotel unless you have a business need to get people together in one place and restrict them to hotel for meetings. I would have much rather spent a few extra dollars and stayed in old Madrid one extra night before departing Europe.Read more

Genuine Expedia guest review

Other trip

Jul 1, 2014

Chris

US

Holiday Inn Madrid - Las Tablas, Madrid

4.0 / 5

Excellent

"surprise in Madrid"

Cleanliness

5.0

Service

4.0

Comfort

5.0

Condition

5.0

Neighborhood

4.0

The hotel was great. The staff were extemely nice. The location was a little different. There's nothing to do around there. There were restaurants about 2 blocks from the hotel. That was nice. They advertised as having a free shuttle to snd from the hotel.
We arrived at the airport about 9:30 am. By the time we figured out that we had to call for a […] shuttle it was a little after 10am. Shuttle stopped running at 10am and we had to wait until 12:30pm before the van would come for us. They sent a woman thst didn't seem at all familia with the van or pick up. She didn't help with luggage or anything.
when we tried to make reservations for the shuttle, the person at the hotel said the shuttle didn't run on the weekend and that we had to catch a cab. For 10 minutes away the cab charged us $37.5 Euros. That equalled $53.00 US dollars. We made our hotel selection based on the shuttle. Very disappointed about the shuttle. No swimming pool or hot tub.the exercise room very tiny in a basement that's hard to find.
Other than that, the hotel itself was nice.Read more

Genuine Hotels.com guest review

1 night trip in Jun 2014

Glenda

US

Holiday Inn Madrid - Las Tablas, Madrid

4.0 / 5

Excellent

Cleanliness

5.0

Service

4.0

Comfort

5.0

Condition

5.0

Neighborhood

3.0

Good stay

Genuine Hotels.com guest review

1 night trip in Jun 2014

A Traveller

US

Holiday Inn Madrid - Las Tablas, Madrid

3.0 / 5

Good

"one night, good"

Cleanliness

4.0

Service

4.0

Comfort

4.0

Condition

4.0

Neighborhood

-

No shuttle services on Sundays and missing tooth paste,

Genuine Expedia guest review

Other trip

May 20, 2014

Jose Escalante

US

The following English reviews were posted by Hotels.com guests from other countries

Holiday Inn Madrid - Las Tablas, Madrid

4.0 / 5

Excellent

"Great stay well come back again"

Cleanliness

5.0

Service

4.0

Comfort

5.0

Condition

4.0

Neighborhood

3.0

I stayed at the holiday Inn for three nights and I was very pleased. Comfortable rooms, nice and simple bar menu, good cleaning service and the wooden floors in the bathroom are a plus for me.

Genuine Hotels.com guest review

3 night business trip in Nov 2014

sigita

IE

Holiday Inn Madrid - Las Tablas, Madrid

5.0 / 5

Outstanding

"Classic Holiday Inn"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

4.0

Well located and well maintained. Friendly, helpful reception. Executive room on the 6th floor - pretty much had what you would expect from that class of room - space, comfy bed, sofa, work table, coffee, minibar, etc. Only surprise was that Wifi was not secured, it is open, pick the network and you are online, no need for password or name & room number. […] Room service was delivered well within promised timeline (20 min).Read more

Genuine Hotels.com guest review

1 night business trip in Oct 2014

A P

GB

Holiday Inn Madrid - Las Tablas, Madrid

5.0 / 5

Outstanding

"Great Location"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

5.0

This was excellent value for money with plenty of local restaurants to eat cheaply and outstanding local food.

Genuine Hotels.com guest review

1 night trip in Aug 2014

A Traveller

GB

Holiday Inn Madrid - Las Tablas, Madrid

5.0 / 5

Outstanding

"Confy Beds and family friendly"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

5.0

Really enjoyed staying here, plenty of good places to eat locally, well and cheaply.

Genuine Hotels.com guest review

2 night trip in Aug 2014

A Traveller

GB

Holiday Inn Madrid - Las Tablas, Madrid

5.0 / 5

Outstanding

"good clean hotel"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

3.0

clean rooms and good staff.

Genuine Hotels.com guest review

2 night trip in Jun 2014

shaun

GB

Holiday Inn Madrid - Las Tablas, Madrid

4.0 / 5

Excellent

"Nice Hotel and Great Service"

Cleanliness

5.0

Service

5.0

Comfort

4.0

Condition

5.0

Neighborhood

4.0

The hotel is located within a short work from the metro station las tablas with a direct line to plaza de espana. Journey time takes about 40 minutes in total. The area around the hotel is buzzing during the week with great restuarants and bars, but quiet during the weekend. Also a supermarket a short walk from hotel. The hotel service is excellent […] and my room was very comfortable with walk in shower. Overall I would give this hotel 5 stars but the wifi strength was quite poor (seems common issue for Spanish hotels!) and the english speaking TV channels didn't work. It's a good hotel for the price for a weekend stay in Madrid, if you dont mind using public transport to get in and out to Old Madrid.Read more

Genuine Hotels.com guest review

2 night trip in May 2014

David

IE

Holiday Inn Madrid - Las Tablas, Madrid

5.0 / 5

Outstanding

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

5.0

great

Genuine Hotels.com guest review

1 night trip in Apr 2014

A Traveller

CA

Holiday Inn Madrid - Las Tablas, Madrid

5.0 / 5

Outstanding

"Comfortable business hotel"

Cleanliness

5.0

Service

5.0

Comfort

5.0

Condition

5.0

Neighborhood

4.0

Hotel was good and perfect location for nearby mobile operator visit. Good wifi and friendly helpful staff. Not the liveliest of districts but several restaurants within walking distance.

Genuine Hotels.com guest review

1 night trip in Nov 2013

samh

GB

The following reviews were posted by Hotels.com guests from other countries

Cleanliness

Service

Comfort

Condition

Neighborhood

Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews