June 17, 2004 12:01 AM

Register.com automatically charges your credit card when your domains are up for renew. The email notifying you that your credit card has been charged contains a link for cancelling the charge, which bring you this page, which says, "To cancel this order, simply click Submit." Clicking Cancel, on the other hand, will cancel your cancellation request, thereby submitting your order.

ps - I hate to simply criticize without considering how I would solve the problem myself. So, without too much thought, how about, "Are you sure you want to cancel this domain? YES / NO."

Button names should be verbs that describe the action performed—Save, Close, Print, Delete, and so on. If a button acts on a single setting, label the button as specifically as possible; “Choose Picture…,” for example, is more helpful than “Choose…” Because most buttons initiate an immediate action, it shouldn’t be necessary to use “now” (Scan Now, for example) in the label. Don’t use push buttons to indicate a state such as On or Off (where it would be more appropriate to use checkboxes).