Once your ready to proceed, contact support and they arrange an engineer and a date for your migrations. We typically schedule migrations over the weekend to avoid service interruptions for your users but if you have a time/date preference please let them know.

You'll also need to obtain our dropbox link to upload your data and provide the support team with a contact point to verify the migration.

Next you'll need to get a dump of your database. Before doing this we suggest you disable inactive users that no longer need access to Mantis, which may reduce user pack costs for your MantisHub subscription. Note that you should disable inactive users and NOT delete them.

To create a dump of your database, run the following command. Remember to replace the parameters between the square brackets with your real values:

A zip file of the MantisBT folder including all php files and all configuration files like config_inc.php, custom_strings_inc.php (optional), custom_constants_inc.php (optional), custom_relationships_inc.php (optional).

A zip file for the MySQL dump.

If attachments are not in the database dump and the MantisBT folder, then provided a zip file of the attachments folder.

Your migrated data will be available for you before Monday morning and your engineer will have reached out to your contact point to verify all ooks good. Users will also be able to login to MantisHub with the same user names and passwords they previously used to access the migrated MantisBT. Your engineer will be available for the next few days to make any necessary corrections.