Bring on 2020!

Posted on: December 24, 2019By: Firmins

It is hard to believe that 2019 is close to an end. It seems like it was just yesterday the year started.

On a personal note, this year has been hard. Ruby and I had a great loss, along with lots of family and friends, when a young man that we helped raise since he was in 6th grade passed away. That along with our parents failing health, as a family we refocused our priorities.

As a company, we decided we got too big and too stretched out. I felt that we were neglecting the customers that helped us remain in existence for over 100 years.

To fix this, we did 2 things:

We spun off our equipment business to a company called Datamax. This was the only company we could find that could handle the vast territory and provide excellent service.

We also spun off our Terrell division to OCOP Express. Being 2 ½ hours away was too far for us to be effective. Being in the DFW area, they have improved on what we started when we purchased our TOP office. Since July 1 of this year, the Texarkana and Longview store have started a deliberate focus on our customers. To start this off, we have initiated several things in 2019 and we are continuing them in 2020:

We will change Free Sample Friday to Freebie Friday. This program is when we give gifts/samples to customers.

We started Wacky Wednesday this year, and it has been very successful. This program is when we give items to customers that order.

We added a new position here. The Customer Care Advocate will be making sure our service is top notch.

Finally, I want to wish everyone a very Merry Christmas and bring on 2020!