A well-established Call Centre Company is looking for an EDC Account Manager to join their Cape Town team. This business prides itself in its dedication to training and consistent improvement which has allowed them to exceed expectations for over a decade.

Job Description: The EDC Account Manager will be responsible for networking and building effective relationships between company and the EDC. In addition, this professional will drive performance and enhance productivity within Late stage and Legal collections process, ensure effective query resolution and analyze performance to maximize collections.

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The Product Manager (PM) role is for a product champion who acts as the nexus between product innovation, sales and marketing, and customer needs

The PM role will be a bring the best the company has to offer to the market, ensuring we’re building and improving on what the market needs, and ensuring that we bring about the future of what the company’s product offerings should be from a strategic and tactical standpoint

The product manager will work alongside, and with, multi-disciplinary teams, to drive and streamline our product releases as well as coordinate with sales and marketing to ensure that we are able to deliver on a cohesive and impactful release roadmap for our channel and direct customers

Minimum requirements:

Bachelor’s degree in Computer Science / Engineering or Business degree/diploma (BBA, MBA, Business Analysis certification) or similar

Have a keen interest in user experience and intuitive designs

Have a deep B2B domain understanding and is used to present products to large enterprises

An experienced Linux Engineer who loves solving cool and challenging technical problems and working in a fast-paced highly technical environment, and cares a great deal about security and quality of your work, with a strong ability to troubleshoot and elegantly fix complex problems in a cool and calm manner, the company wants to hire you!

Ability to work independently and in a team environment (same team and cross-functional teams)

Ability to work after hours and on weekends (when required)

Willingness to do rotational standby shifts

Own Transport and valid driver’s license required

Key responsibilities:

Involvement in new and ongoing projects focusing on the maintenance and design of our security policies, networks, firewalls, applications and server deployments in both dedicated and virtualised environments

Proven engineering skills when researching and implementing new technologies

Deploying and configuring new dedicated and virtualized servers, with a focus on automation and security best practices

Prepare presentations, reports and findings at a level that can be understood by Audit Committee and other stakeholders

Prepare audit planning memo through input from business stakeholders

Verify audit objectives through communication with business stakeholders

Prepare process maps to document key business processes, procedures and controls using experience to identify process improvement opportunities for the business under review and understand audit procedures

Develop improvement areas of methodology identifying best practice and areas for process improvement

Identify and measure risk and evaluate controls

Document an audit programme from key controls identified in risk and control matrix

Perform audits for a variety of areas in our business including analyzing our operations to ensure compliance with company procedures, evaluating our internal controls to ensure risks are reduced, ensuring the reliability of our financial reports, and putting effective asset protection measures in place

Conduct internal audits through fieldwork and sample testing to review adequacy and effectiveness of controls

Incorporates analytics and data analysis throughout the execution of the audit to better understand the audit area, identify potential control weaknesses or anomalies, assess the impact of potential weaknesses, and formulate possible solutions

10 - 15 years’ experience in a governance environment in the financial services industry including 5 years’ experience as senior manager and 5 years’ experience of legislation applicable to the financial services industry.

Experience in banking regulation or interaction with national regulators preferred.

5+ years of people management experience, including experience as a manager of managers.

A minimum of 10 years of experience in a leadership position.

Skills

Should have experience in partnering with an executive team and have a high level of written and oral communication skills, as well as a strong knowledge of processes.

Job Description:

The purpose of this role is to build a risk function and provide strategic, executive leadership and oversight of the Enterprise Risk Management and to act as Responsible Officer in managing a separate legal entity, and so contribute to the achievement of the strategic priorities. The role will report directly to the CEO, with a dotted line reporting into the Board Group Risk Management Committee.

Responsibilities / Outputs

Setting the vision and strategy for the enterprise risk function, working in conjunction with all other senior leadership across the business

Building a robust risk management framework and architecture for the business, and managing the enterprise wide risk

Ensuring a system wide view and understanding of the combined risks of the business and their interrelationships

Formulating and articulating a coherent risk appetite and related infrastructure.

Compiling, assessing and reporting risk information to the top management and the Board

Coordinate with the executive team, the development and maintenance of the risk framework.

Ensuring that team are monitoring the risk register and any potential changes in the environment which affects the risk profile

Monitoring policies and procedures for appropriate risk measures

Monitoring industry and regulatory updates, and the policies and procedures.

Ensuring robust service provider due diligence is conducted from a risk perspective

Promotes and maintains a network of external contacts relevant to risk.

Manages highly skilled interdisciplinary and multicultural professionals to develop innovative and effective risk management methodologies and solutions and to strengthen the ability to measure, assess, and manage the different risk portfolios and areas.

Responsible for the risk management framework throughout the business including the maintenance of credit risk management, market risk management (including liquidity), operational risk management and other risks such as conduct risk management

Developing, managing and refining qualitative and quantitative risk reporting in all risk areas which meets the needs of the Board

Working closely with the CEO, CFO, Chair of the Audit and Compliance Committee and the Chair of the Board Risk Committee, other executive and non-executive committee members, senior managers across the business molding a high-achieving, well-controlled organization which can achieve growth targets safely

Develop and allocate divisional budgets to enable division to deliver against targets

Lead and direct activities designed to avoid market losses, contagion, and reputation damaging incidents by ensuring accurate and credible risk management that safeguards investors and builds South Africa’s image as an investment destination and so ensure exchange license is renewed annually

Contribute to influencing the direction of policy affecting the South African market ecosystem

Minimize and avoid losses to the company and the market in general in the event of participant default or unforeseen macro-events

Contribute to the management of any industry or country level crisis

Oversee, review and respond to policy, brand, standard and regulatory compliance at an executive level

Lead policy implementation by meeting regularly with executives at divisional communication sessions and at one-on-one meetings. Ensure risk of default of a participant is minimized by overseeing the management of risk at the CCP to ensure credible and accurate models and methods are applied and by remaining close to market to pre-empt and ensure early identification of market members in distress

Make decisions that affect the direction of the division or the organization on a 3-5-year horizon

Assisting the Board with the setting of the organizations risk appetite (including but not limited to credit risk, operational risk, market risk, liquidity risk and conduct risk) and implementing key risk indicators

Must be able to deal with complexity and ambiguity and understand the bigger picture.

Strong ability to understand and quantify risk.

Excellent communication skills and extensive experience developing and presenting complex information in clear and concise manner to Board and Executive team level presentations.

Ability to research and understand complex regulatory issues and laws, demonstrate the related risks brought to our organization, and collaboratively work to provide appropriate risk handling activities.

minimum of 6 years’ experience in financial services with 3 - 5 years’ experience in sales in financial services, and or financial markets with a proven track record in complex solutions selling and Account Management for at least 3 years

Should have experience in partnering with an executive team and have a high level of written and oral communication skills, as well as a strong knowledge of processes.

Commerce Degree in Sales and Marketing or Financial Markets or Economics.

Provide strategic thinking and contributions to crafting of departmental business plan based on professional knowledge and experience, to ensure delivery of focus areas for the year in support of departmental strategy

Contribute to the divisional sales plan by providing details on prospects, current client interactions, list of opportunities, pipeline of new business, challenges and mitigation of challenges and all issues related to executing of annual plan

Craft and manage own individual sales plan in support of the divisional sales plan and review it on a monthly and quarterly basis

Track own performance against the department sales plan in terms of measurable client account management key performance areas and on stretch targets to ensure meeting of targets

Provide input into the formalization of the divisional sales budget to incorporate own cost into the budget managed by the Sales manager to manage budget in accordance to department financial delivery targets

Track performance on quarterly and monthly basis to measure existing set targets against performance revenue targets to meet business strategy objectives

Provide specialist input in market data industry knowledge and sales skills to contribute to the delivery of market data financial targets and client retention and sustainability

Promote and sell market data products to current client base in order to promote the SA market to encourage trading activities in the business and increase market data revenue

Ensure systems, products or projects delivered contributes to improve client/JSE service by providing input on budgets, resources required and process based on the understanding of costs, business objectives and relationship with external suppliers and stakeholders

Stakeholder Relationship Management

Manage own delivery against sales delivery plan and set timelines, identify obstacles and risks to delivery and take appropriate action where required

Ensure ongoing feedback from clients are recorded, acted on and escalated to the sales manager with proposed recommendation and mitigated actions to ensure it is closed off at the clients

Provide input into the on-boarding activities for clients to ensure that the process is completed effectively and professionally

Manage client account plans on the sales system in order to meet client targets and source market intelligence to identify client trends relevant to the market

Manage end to end process of client accounts, which includes the entire sales process (beginning with explaining the product and pricing, to forwarding to sales support team to ensure that on-boarding of clients are processed)

Ensure all client-related administration processes are completed and recorded on the systems or centrally to manage the client service update process and ongoing recording of client and market intelligence information in order to track sales activities on the sales system in support of the end to end sales process for sustainable growth

Identify and raise opportunities to improve existing procedures and processes and escalate to managers in order to ensure most efficient and effective usage of client information relevant to procedures and processes

Manage own delivery against agreed deliverables and set timelines, identify obstacles and risks in delivery and take appropriate action where required

Promote and sell all market data products to current client base to promote the SA market and encourage trading activities to increase market data revenue

Meet business and compliance expectations by keeping abreast of established market data best practice procedures in relation to all market data products and services

Consult with existing client base to source client market intelligence in support of changes to products, commercials policies and agreements

Identify challenges arising from clients' evolving businesses and changing products and propose solutions to these challenges

minimum of 6 years’ experience in financial services with 3 - 5 years’ experience in sales in financial services, and or financial markets with a proven track record in complex solutions selling and Account Management for at least 3 years

Skills

Should have experience in partnering with an executive team and have a high level of written and oral communication skills, as well as a strong knowledge of processes.

Must be able to deal with complexity and ambiguity and understand the bigger picture.

Strong ability to understand and quantify risk.

Excellent communication skills and extensive experience developing and presenting complex information in clear and concise manner to Board and Executive team level presentations.

Ability to research and understand complex regulatory issues and laws, demonstrate the related risks brought to our organization, and collaboratively work to provide appropriate risk handling activities.

6 - 10 years’ experience in a commercial function, including 4-6 years' experience in managing people

Job Description:

To create and drive the implementation of an appropriate and cost-effective procurement sourcing strategy within the governance and compliance framework of the business with the aim of reducing cost and complexity and improving procurement service levels and efficiency.

Develop and implement a company-wide procurement strategy by considering the business requirements, company affordability (cost implications) and transformation targets in order to ensure appropriate delivery within the governance framework

Craft negotiation strategies, lead supplier negotiations and oversee the conclusion of contracts/service level agreements by considering the consolidated approach in order to achieve a balanced outcome in line with the organization’s risk appetite

Manage and report on metrics which indicate procurement performance levels and improve those performance levels over time

Oversee execution of procurement-related activity to ensure that quality and legislative requirements are adhered to

Maximize opportunities for cost reduction and efficiency improvement by implementing appropriate initiatives such as automation, value add reporting and forecasting.

Build relationships with colleagues, peers and staff by using appropriate interpersonal styles

Liaise with internal and external stakeholders to resolve escalated issues and ensure the end-to-end effectiveness of the procurement function

Interact with others in a way that promotes openness and trust and gives them confidence in one’s intentions

Maintain relationships with business and suppliers through active engagement and structured feedback processes in order to maximize business value through alignment of expectations

Work within assigned budgets to departments for delivery against plans

Create and implement clear staff and resource plans to deliver on the departmental goals

Oversee procurement activities for the function ensuring a consistent and standardized approach to execution of purchases (including selection), management of suppliers and maintenance of vendor related master data

Manage the end to end supplier relationship management process by implementing a structured process of business and supplier engagement in order to manage risk and ensure vendor performance

Ensure the consistency of procurement processes across the business by ensuring that well-defined processes are communicated and understood across the business, and monitoring process compliance

Develop and implement policies and processes for selecting and vetting suppliers by applying best practices in order to maximize value derived from the supplier base

Contribute to the achievement of the transformation plan by implementing processes that ensure that the achievement of set targets on supplier development and procurement is maximized

Monitor and forecast upcoming levels of demand by consolidating procurement requirements across the business as per a well-defined demand management process

Maintain the electronic purchase order system and ensure that it is fit for purpose by considering business needs and cost implications in order to ensure appropriate controls and accurate recording of spend

Support the B-BBEE audit field work done by an independent verifier by maintaining information trail for procurement and supplier development elements of the scorecard

Team Management

Transformation and Innovation Management

Building and maintaining effective relationships with internal and external stakeholders