Featured Articles

Indian cloud communications services provider Ozonetel Systems Ltd. has announced global expansion plans and just under $1 million in revenues for the last fiscal year, an impressive figure for the relatively new business, which was launched in 2007. The company specializes in helping enterprises manage their sales, support and marketing campaigns, with a specialization in cloud-based contact center and IVR solutions.

The service provider’s offerings include the CloudAgent contact center and the KooKoo multi-channel cloud communications platform. The service provider also recently launched a hybrid deployment model to help its U.S.-based BPO clients handle their international voice processes. That initiative provides access to more than 65 countries, spanning Europe and Southeast Asia through which Ozonetel rents its software platform and products to enterprises for a monthly charge.

According to founder CSN Murthy, Ozonetel is also planning to open offices in the U.S. and Singapore this year to accompany its service expansion. The company already has presence in Bangalore, Delhi and Mumbai in India.

“There are not many companies operating in the specific segment that we are operating, barring some on-premise vendors,” remarked Murthy. “There are some VC-funded ventures in the Cloud PBX (News - Alert) space, too. However, we focus on customers who have serious requirements to improve their marketing, sales and service functions using a comprehensive multi-channel contact center.”

The company is also a proponent of cloud-based Computing-as-a-Service (CaaS), which it claims goes beyond mere cloud telephony. Murthy adds that the as-a-service delivery mechanism has become popular in the enterprise as businesses attempt to engage their customers in new ways and across multiple channels without incurring an excessive cost burden. He added that CaaS has also been gaining popularity in India as HD voice and video communications have become more popular in contact center and marketing strategies.

Ozonetel is seeking $6 million in funding to pay for its global expansion efforts. The company previously received an undisclosed round of funding from a group of angel investors in Singapore and the U.S.