The magic of vibrant Rajasthan - its rich heritage,
colourful culture, exciting desert safaris, shining
sand-dunes, amazing variety lush forests and
varied wildlife - makes it a destination nonpareil.
Folklore of heroism and romance resound from
the formidable monuments that majestically
stand to tell the tale of a bygone era. Under the
able leadership of Ashok Gehlot, the state is also
poised to embark on the digital opportunuity
of the modern age. Various Information and
Communmication Technology (ICT) initiatives
and innovative schemes which are underway
have many promises to keep. Here, the egov
team tries to take a look at these initiatives.

IT & ITES POLICY 2007
launched

Budget Announcement
2009-2010

It aims at implementing e-Governance
and capacity building within Government
domain; Promoting investment in IT
and ITES sector within State and Skill
Development through enhancement of
employment opportunities by developing
the capability of the youth of the State
and making them employable by the
industry.

All Government Departments are to
earmark 3% of their Plan Budget for
e-Governance initiatives. It is 1st such
initiative in the Country.

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National e-Governance Plan
As per the guidelines of Government
of India under National e-Governance

The Government of Rajasthan is
committed to provide transparent,
responsive, efficient and accountable
governance to the people of the
State through effective use of IT tools
for citizen-centric electronic service
delivery. Department of Information
Technology
&
Communication
has implemented schemes such
as e-Mitra in the urban areas and
is in the process of implementing
schemes such as Common Service
Centers, Rajasthan State Wide
Area Network, State Data Center,
e-SANCHAR, Arogya Online and few
other citizen-centric e-Governance
Schemes. In order to provide thrust
to e-Governance initiatives across all
departments and to make it central to
the Planning and Monitoring process,
the State Government has taken
an enabling stride by allowing all
departments to utilize upto 3% of their
respective Plan Budget, for achieving
electronic service delivery on an endto-end basis to the citizens.
Ashok Gehlot
Chief Minister
Government of Rajasthan

Plan (NeGP), four committees have been
constituted by the State Government
with an aim to provide impetus and right
direction to IT and e-Governance in the
State. These are: State e-Governance
Council, State Level Apex Committee,
Project e-Governance Mission Team and
State e-Governance Mission Team.
GOVERNMENT TO CITIZEN
e-Mitra: e-Mitra has been implemented
in all the Districts across the State.
The project is similar to CSC project
implemented in Urban areas under which
various services are being provided
through Kiosks.
Chief Minister’s Information System
(www.cmis.rajasthan.gov.in)
facilitates
monitoring of CM announcements,
budget announcements, projects and
various financially aided schemes, Chief
Minister’s Schedule, issuing of various
sanctions from CM Relief Fund/ BPL
schemes etc.
Disaster
Management
System
(http://dmrd.rajasthan.gov.in) is a web
enabled integrated system designed and
developed to monitor and control various
activities being carried out under relief
works.
Swasthya
Mitra:
Telemedicine
Network- For extending specialised
health care services to far-flung areas
of the State, a telemedicine network
has been setup by the Government in
collaboration with ISRO. It is proposed to
establish this facility amongst 6 Medical
Colleges and 31 District Hospitals.
Telemedicne centres have already been
made operational at 37 places.
Registration & Stamps Department’s
‘Anytime, Anywhere Registry’ for
registration of property irrespective of the
jurisdiction of sub-registrar office. The
project had been implemented in 11 subregistrar offices in Jaipur on pilot basis.
Land Records Computerisation
(http://apnakhata.raj.nic.in)
Database
of Record of Rights (RoR) covering 6.8
million landowners has been completed in
all the 241 tehsils. Copies of RoR (Nakal)
are being provided to citizens through
e-Mitra kiosks and other independent
channels.
VAT system automation (www.rajtax.
gov.in) implemented at all the 11 zonal
headquarters & 56 regular circles for
Registration of dealers, maintenance of

revenue collection registers, Facility for epayment and for filing e-returns. Currently,
all returns are being filed electronically.
Backend Computerisation: DoIT&C
has been given the mandate of funding
Back-office Computerisation of different
Government Departments since 2005
from DOIT&C’ specific Budget Head
of Backend Computerisation. During
the Financial Year 2009-10, it has been
decided to fund Treasury Computerisation
project of finance Department.
e-Procurement:
(http://eproc.
rajasthan.gov.in)
To
bring
about
transparency and reduce time constraint
in procurement procedures in Government
Departments, e-Procurement system
has been implemented in select
Departments.
Vikas Darpan: A GIS tool for
decentralised planning - A GIS based
tool for decentralised planning - Vikas
Darpan – has been made operational.
This system provides complete maps of
the State, 32 Districts, 241 Tehsils and
41,000 villages linking socio-economic
profiles and demographic data of Census
2001. Vikas Darpan provides access to
the public as well as to State Government
departments in a CUG mode.
Digitisation
and
e-Cataloguing
(http://ancientdocuments.rajasthan.gov.
in) and (http://ancientcoins.rajasthan.
gov.in) Ancient documents, antiques,
antique coins are being digitised and
e-Catalogued.
Litigation Information, Tracking
& Evaluation System (LITES): The
application has been developed to assist
the Administrative Departments in the
State to effectively and economically
handle litigation and to streamline systems
and procedures to maximize efficiency.
On-line issue of Bonafide Certificate:
To facilitate end-to-end e-Service delivery,
on-line issue of Bonafide Certificate has
been taken up by the Home Department
of the State. This involves issue of
certificate through kiosks (CSC centers)
with Digital Certificate.
IT Infrastructure Projects
Video Conferencing: The facility has
been provided to the 33 districts of the
State. All major departments are utilising
the services as per their requirements.
Secretariat Network: State-of-the-art
Voice, Data & Video network connecting

about 5000+ users through computers
& IP phones. IP Phones to 32 District
Collectors have been provided using
NIC Network. Under Metropolitan Area
Network (MAN) 37 Government buildings
in Jaipur are inter-linked using different
technologies.
State Data Center (SDC): It is the
central repository of all the important data
pertaining to State Government domain
and has been operational since August
2005. Being extensively used for hosting
154 Web Sites, Several Applications and
Data Bases.

The Government of Rajasthan is
of the opinion that the Departments,
especially those involved in citizencentric service delivery, need to
identify the specific areas where
service is rendered to the citizens. The
Departments need to continuously
evolve efficient and effective ways for
providing electronic service delivery
by carrying-out the required business
process re-engineering/ government
process
re-engineering
and
automation within their Departments.
The State Government’s resolve
in this direction has been amply
spelled out in the circulars issued
to earmark upto 3% of Plan Budget
of Government Departments for
e-Governance, identification of at
least 2 G2C services to be delivered
on end-to-end basis through kiosks
and issue of Digitally certified
Bonafide Residents through kiosks.
Dr. Jitendra Singh
Minister – IT&C
Government of Rajasthan

egov

FEBRuary 2010

37

Human Resource
Development
Capacity Building in Government
Domain: It is the intent of the State
Government to ensure that all the
government employees are trained in
the use of IT. The decision has been
taken to train employees so as to derive
the envisaged benefits from various eGovernance projects. At the initiation of
Department of IT&C, training programs
are being conducted through private
institutes at district level.
IT
Infrastructure
creation
in
educational institutes: IT infrastructure
in form of 10 computer each has
been established in 10 Government
Girls Schools and 8 Colleges under
Government of India funded infrastructure
scheme. Infrastructure to be installed in
2000 more schools (10 computer per
school) to be installed in the current
financial year.
Initiatives under National
e-Governance Plan (NeGP)
State Data Center: With Government
of India (GoI) funds of Rs 48 Crores
sanctioned under NeGP, a new State Data
Centre is currently under construction.
Rajasthan State Wide Area Network:
Government of Rajasthan has proposed
to set up Rajasthan State Wide Area
Network (RajSWAN) to modernise
the communication infrastructure with
an aim to improve the administrative
efficiency and effectiveness. This project
aims at creating vertical and horizontal
communication network by linking 32
District head-quarters and 241 Tehsil
head-quarters with State head-quarter.
Horizontal connectivity would be
provided to cover District offices at
District head-quarters and Tehsil headquarters.
The network would provide data,
voice and video communication facilities
and link together District & Tehsil
administrative offices, DLOs, PRIs and
e-Mitra kiosks, etc.
State Service Delivery Gateway:
This project is being done under NeGP.
Interim gap report prepared by IL&FS
was approved by Government of India
and KPMG has been engaged as
Consultant for phase 2 i.e formulation of
RFP for selecting Implementing Agency

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to operationalise the State Portal and
State Service Delivery Gateway. For
implementation of State Service Delivery
Gateway Agriculture Department, Social
Justice & Empowerment Department
(Scheduled
Caste/tribes/Backward
Classed), Medical Health & Family Welfare
Service, Horticulture, Rural Development,
Employment, Education Department
and PHED, have been selected for
computerisation.
Innovative Projects
SUGAM: Public Service Delivery
application being taken up in collaboration
with NIC to provide Single-window
system for delivery of government
services, Web-enabled Public Grievance
Monitoring
and
Redressal
and
State-level Call Centre to provide
Government services and to function
as help desk / centre for applications
related to Public Grievances and
RTI queries.
Reimbursement for Indira Gandhi
Open National University’s courses:
With a view to encourage IT skill
development in Government sector,
Government of Rajasthan has decided to
reimburse the fees, as per the guidelines
issued by the State Government, to
government
personnel
successfully
completing MCA, BCA and Certificate
courses in I.T.
‘Knowledge Centers’ for training
on IT and soft skills are being set up in
Government Colleges in partnership with
private sector.
Rajasthan Knowledge Corporation
Limited (RKCL): RCKL has been set
up in the State with an aim to provide
IT education in remote rural areas of
the State thus bridging the digital divide
and providing a solution to the last mile
connectivity issue.
Computerised Career Counseling:
It is a central gateway to provide
information
pertaining
to
various
courses, their admission criteria, fees
structure, employment opportunities,
seat availability etc. available in the State
to the State’s rural and urban student
population.
Bharat Nirman Rajiv Gandhi Sewa
Kendra: In order to provide IT and IT
enabled services in the rural areas of
the State, the state government has
launched a unique scheme which is the

Providing citizen services in a
friendly, transparent manner with
the help of ICT and with ease of
operations is the foremost agenda of
the State Government. However, The
State Government is also conscious
of the fact that the delivery of services
to the citizens on an end to end basis
requires not only Business Process
Engineering but also Government
Process Engineering comprising
changes in Rules, Acts and Circulars.
The State Government has already
started working towards this and has
already issued directions to issue
circular to issue Bonafide Resident
with Digital Certification through
kiosks.
Tanmay Kumar
Secretary – IT&C
Government of Rajasthan

first of its kind anywhere in the country.
The State Government would setup 249
such kendras throughout the state at all
the Block Headquarters. These centres
would provide Government to Citizen
services such as depositing of bills of
various types. Bus/train ticket, copies
of revenue records (Jamabandi) etc.
Besides these services, these centres
would also get linked with EDUSAT and
GRAMSAT
and provide Knowledge
regarding their programmes to the
rural population. These centres would
impart training in IT and act as a nodal
centre for computerization initiatives
at the Block level. A model CSC is to
be set up at each of the Rajiv Gandhi
Sewa Kendra. \\

eGov-Feb-2010-[36-38]-Rajasthan On the Path of e-Revolution-Ashok Gehlot

Host state: 13tH national conference on e-governance naTIOnaL e-gOvErnanCE PLan IT &amp; ITES POLICY 2007 LaunChEd It aims at implementing e-Governance and capacity building within Government domain; Promoting investment in IT and ITES sector within State and Skill Development through enhancement of employment opportunities by developing the capability of the youth of the State and making them employable by the industry. As per the guidelines of Government of India under National e-Governance