FAQ

Does the charge depend on the use of the resources?

No, the charge is constant and depends on the package you choose. Thanks to the billing on per-hour basis you can easily increase the parameters of the machine for some time, and you will only pay for the time that you’ve been using that option.

Do I have the root access?

We offer you the manager hosting. That means that the server administration falls to us. The customer has a shell access and wide spectrum of the configuration options are available from that level.

What kind of data do you backup and how do I restore something from it?

We backup everything: files on the hosting accounts, the server configuration, databases, e-mails. We store all backups up to 7 days on the servers outside the cloud and they are available on demand.

How long does it take to activate the server?

The servers are being set up automatically after you pay for the service. Click out the website, charge your account with 5 PLN minimum – and there you go!

What are the payment possibilities?

We accept bank transfers and online payment through PayU system.

Can I test the server first?

We do not offer charge free test servers, but you only have to pay 5 PLN netto to use all the functionality.

Will I be able to change the server option myself?

At the moment, it is only us who can change the server option. We are working so that you can do it on your own in the immediate future.

Can I turn off the server to reduce the charge?

Yes, you can do that. At this case we only charge you with 0,002 PLN netto/h/GB (1,44 PLN netto/30 days/GB).

What happens if I run out of the money on my account?

If you don’t have the money to maintain your websites for another hour, they will be automatically blocked. After you charge your account with the money, your websites will get unblocked automatically. If you do not charge your account with any money within 3 days, your websites will get deleted.

What’s up with the additional administrator assistance?

If the configuration doesn’t suit you very well, you need more complex solutions, you want to make the website faster, you just stumbled across the bug and you need to fix it, you expect that your website will get busy, you organize an important event and you need an admin assist – use our services as part of the additional admin assistance.