Big Data & Analytics

To date, relatively few organizations have implemented full-scale Big Data and analytics solutions, although most are beginning to consider one or more of the areas that we has defined, as shown in Figure 1. Initiatives in this area are as likely to spring from the desire to overhaul existing business intelligence (BI), customer relationship management (CRM), or other applications as from the pressure to incorporate social media, or the need to extend data center capacities and capabilities. General interest in Big Data also spans the organization: C-suite executives, line-of-business owners, IT managers, and others are stimulated by the visible success of early adopters, and they are beginning to look for products and services that can be applied in their own environments.

Against the backdrop of customer experience taking precedence in 2016, Juan Gonzalez, Research Director at Frost & Sullivan, shares his top 10 BPO trends and priorities that providers should be focusing on as we move into the new year.

It’s that time of the year again when we all take a moment to reflect on the things we are thankful for. On a personal level, it is usually good health, friends, family, and at least for me, the smart and cool people I get to work with. As an industr…

Our goal is to help vendors to stay close to customers, end users to gain a competitive advantage, suppliers/distributors to stay abreast of the changes in technologies that impact them, and business and IT leaders to move ahead of the curve.