As the last of the ITIL version 2 Managers courses commence around the globe, ITILnews are being asked will the qualifications still be recognized by the industry going forward? The simple answer is YES. ITIL version 3 is founded upon ITIL version 2, simply expanded…

On the 25th January 2011 ITILnews reported that the review of the ITIL core publications was currently in a second quality assurance phase, with the updated publications planned to be released in the second quarter of 2011. Hot on the heels of the core publications,…

HERNDON, VA--(Marketwire - December 22, 2010) - Axios Systems, the world's largest independent provider of IT Service Management solutions, has been positioned in the 2010 "Magic Quadrant for the IT Service Desk" report published by global industry analyst firm Gartner, Inc. The Magic Quadrant Report focuses on…

January 2011: Carlsberg, the producer of about 40 billion bottles of beer per year, have awarded a five year ITIL orientated contract to Accenture to deliver application services to the European operations, in support of the "Business Standardisation Programme" (BSP). Accenture will support a range…

Author: Malcom Fry Publisher: TSO (The Stationery Office) ITIL concentrates on describing IT Service Management processes, functions and roles but does not describe how to build a Department to run and manage those processes, leaving the question "How can I structure my organisation to…

The owners of ITIL, Office of Government Commerce (OGC) in the UK have stated that a public review of the updated ITIL V3 core publications has been very positive. Currently a second public quality assurance review is being undertaken, after which the authors will refine…

Perhaps the most renowned customer service and experience in the world, appealing to folk of any ages, Disney has adopted ITIL to add further value to the services it offers. As you will read from the attached ITIL Case Study, Disney is not a small…

January 2011: Cert-IT GmbH, based in Germany, becomes the latest organization to become an ITIL Examination Institute under the ITIL Qualification Scheme, accredited by APM Group on behalf of the Office of Government Commerce (OGC) the owners of ITIL.

The Service Catalogue qualification is provided by APMG-International. The qualification covers how a Service Catalogue could benefit the business, and specifically looks at ways to control demand, publish and track service pricing and cost and automate service request management and fulfilment. It is aimed at individuals who are…

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