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Acknowledgements Linda Robinson, Nirmal Kaur
Mudhar, and Kanwal Mudhar-Graham - who tested my thinking. Chitra Kasthuri, François Morin, Yong Wang, Lv Yi, Robert Tingaud, and Catherine Louis who shared their perspectives. All the people on every international project I ever worked on who taught me to be culturally aware. 2011, Raj Mudhar - rajile.com

Artifacts & Products The visible
signs of culture. This is the WHAT of culture - What you see, hear, taste, smell. The source of cultural stereotypes Misunderstanding happens when you apply your own rules and filters out of context. 2011, Raj Mudhar - rajile.com

What is Culture? What you
see, taste, Artifacts and Products smell, visible signs, source of stereotypes Norms and Values Norms - how I should Basic behave, Values - how I Assumptions aspire to behave Implicit Like breathing - you don’t even think about it. Explicit Culture directs our actionsSource: Trompenaars/Hamden-Turner 2011, Raj Mudhar - rajile.com

Korean/French Team Ok! We have
a decision A B Time passes... French - let’s see Korean -where we are on the path to B. let’s see where we are on the path to C. A B C 2011, Raj Mudhar - rajile.com

ExerciseCreate a narrative of what
you thinkcould have happened to cause thedisconnect between the French andKorean team members.What rules and filters did you apply?What values and norms were at play? 2011, Raj Mudhar - rajile.com

ExerciseA Scrum team does not
have healthy conflict.The team exhibits a lack of commitment andfinger-pointing. Consider a: French Scrum team Chinese Scrum team American Scrum team. Use the culture map for help.What “could” be the problem? M.C. Escher 2011, Raj Mudhar - rajile.com

Grey ZoneEach cultural dimension is
a continuumThere is no one right place to be on thecontinuum - all is dependent on the contextWe run into trouble when we attempt tosimplify... stereotypingContext is everything 2011, Raj Mudhar - rajile.com

Universalism Apply rules and procedures
universally to ensure equity and consistency although... We do not want to Central We do not want to drown in chaos or lose Guidelines degenerate into rigidity our sense of central with local and bureaucracy so we direction so we must... adaptations must... and discretion Encouraging flexibility by adapting to particular situations. However... ParticularismSource: Trompenaars/Hamden-Turner 2011, Raj Mudhar - rajile.com

Individualism Encourage individual freedom and
responsibility, however... Give clear objectives that We need to avoid We do not want to need conformism and slow degenerate into self- individual decision-making so centeredness or forced initiative and we must... compromise, so we must... accountability to succeed Encourage individuals to work for consensus in the interest of the group, although... CommunitarianismSource: Trompenaars/Hamden-Turner 2011, Raj Mudhar - rajile.com

Specific, Low Context The quality
of the product can be developed needs to be developed because it ultimately so that eventually is a guarantee for The quality of the relationship Diffuse, High ContextSource: Trompenaars/Hamden-Turner 2011, Raj Mudhar - rajile.com

Achievement We need to reward
what our people achieve based on skill, but... Respect what We do not want to be We want to avoid the people are so we hindered in our achievement instability that comes can better take by not challenging the from only valuing recent advantage of status quo, so... performance, so we must... what they do Respect who our people are based on their experience, although... AscriptionSource: Trompenaars/Hamden-Turner 2011, Raj Mudhar - rajile.com

Patterns of SpeechAnglo-Saxon - silence
is uncomfortable- take turns speaking, interrupting isrudeLatin - interrupt often to indicateinterest and engagementAsian - Silence to process what is said isa sign of respect 2011, Raj Mudhar - rajile.com