Make telehealth/telephone calls to your doctor first

If you’re concerned about your health, but it’s not an emergency, you can get care from your home. Many physicians, mental health providers, and even dentists are using telephone and video chats to talk with patients about their symptoms and concerns.

So if you’re worried and want medical advice: call first. That way, your regular doctor can oversee your care and point you in the right direction.

Getting medical attention

As a CHPW member, you have phone access to a nurse, 24-hours a day, 7 days a week. Our Nurse Advice Line at 1-866-418-2920 (TTY: Dial 711) is here is answer your questions and ease your mind.

If you have symptoms like cough, fever, or shortness of breath, contact your regular doctor first. They can instruct you on the best course of care for your symptoms.

Get a 90-day Supply of Select Medications

Restrictions around filling a prescription too soon have been lifted for many medications.

Our members can get a 90-day supply of select medications used to treat chronic conditions (known as maintenance medications) such as high blood pressure, diabetes, and depression.

Larger supplies of prescriptions are available exclusively through Community Health Center pharmacies and select network pharmacies (preferred pharmacies). Ask your provider if any of the medications you are taking are eligible for a 90-day fill.

You may also be eligible for free home delivery of your long-term medications.

Get your medications with home delivery

As a CHPW member, you can get your prescriptions delivered right to your home:

Rite Aid

Rite Aid is offering free delivery for our Apple Health members during this outbreak. To learn what your mailing options are, contact the pharmacy where you get your prescriptions filled.

Walgreens Express

Walgreens is offering home delivery of prescriptions as a temporary service to our members.

To get your prescriptions delivered through Walgreens, you must sign up with Walgreens Express. Text JoinRx to 21525. (For Spanish, text UneteRx.) When your prescription is ready, you will receive a text alert with a Walgreens Express link. Follow the link, choose delivery as your option, and confirm your address.

Emotional and Mental Support

CHPW has a large network of providers who can help you get support for your emotional and mental well-being.

To get that first appointment with a Mental Health provider, use our online provider search tool or call Customer Service at 1-800-440-1561 (TTY Relay: Dial 711). Monday through Friday, from 8 a.m. to 5 p.m. PT.

You have the right to choose a qualified provider for your mental health or substance use care. If you're having trouble getting in to see a provider, please contact CHPW at 1-800-440-1561 (TTY Relay: Dial 711). We’re here to help.

Express Scripts Emergency Resources

Through June 30th, Express Scripts is providing temporary emergency resources to help you take care of your physical, mental, and emotional well-being.

If you’re overwhelmed or losing sleep, try SilverCloud’s digital mental health tools. Three clinically proven programs are available to you: Resilience, Sleep Issues, or Stress. Work through them at your own pace to reduce your symptoms of stress.

Some major wireless carriers such as T-Mobile, AT&T, and Verizon are also offering special deals and plan enhancements to Lifeline members during the COVID-19 crisis. Call your carrier for more information.

Medicare Members

Please Note: During the COVID-19 outbreak, CHPW is waiving Medicare member cost sharing (copays, deductibles and coinsurance) for covered services for COVID-19 related tests and treatments. This applies regardless of where services take place including, but is not limited to, telehealth, primary care physician visits, specialty physician visits, hospital stays, labs, home health and ambulance services.

Make telehealth/telephone calls to your doctor first

If you’re concerned about your health, but it’s not an emergency, you can get care from your home. Many physicians, mental health providers, and even dentists are using telephone and video chats to talk with patients about their symptoms and concerns.

So if you’re worried and want medical advice: call first. That way, your regular doctor can oversee your care and point you in the right direction.

Getting medical attention

As a CHPW member, you have phone access to a nurse, 24-hours a day, 7 days a week. Our Nurse Advice Line at 1-866-418-2920 (TTY: Dial 711) is here is answer your questions and ease your mind.

If you have symptoms like cough, fever, or shortness of breath, contact your regular doctor first. They can instruct you on the best course of care for your symptoms.

Get a 90-day supply of select medications

Restrictions around filling a prescription too soon have been lifted for many medications.

Our members can get a 90-day supply of select medications used to treat chronic conditions (known as maintenance medications) such as high blood pressure, diabetes, and depression.

Larger supplies of prescriptions are available exclusively through Community Health Center pharmacies and select network pharmacies (preferred pharmacies). Ask your provider if any of the medications you are taking are eligible for a 90-day fill.

You may also be eligible for free home delivery of your long-term medications.

Rite Aid

Rite Aid is offering free delivery for our Medicaid Advantage members during this outbreak. To learn what your mailing options are, contact the pharmacy where you get your prescriptions filled.

Walgreens Express

Walgreens is offering home delivery of prescriptions as a temporary service to our members.

To get your prescriptions delivered through Walgreens, you must sign up with Walgreens Express. Text JoinRx to 21525. (For Spanish, text UneteRx.) When your prescription is ready, you will receive a text alert with a Walgreens Express link. Follow the link, choose delivery as your option, and confirm your address.

Emergency Silver & Fit benefits

While you’re staying home, structure like regular exercise can boost your mental and physical health. The Silver & Fit program is offering CHPW members two emergency benefits:

Signature Series exercise videos. Designed for all fitness levels, these popular videos will be updated frequently so you can change up your routine.

Fitness wearable tracker. Get set up to exercise at home with a free Fitbit or Garmin device.

Other benefits of the Silver & Fit program include personalized health coaching over the phone and home fitness kits. Call Silver & Fit at 1-877-427-4788 to get your emergency benefits and learn more about the program.

Emotional and mental support

CHPW has a large network of providers who can help you get support for your emotional and mental well-being. To get that first appointment with a mental health provider, use our online provider search tool or call Customer Service toll free at 1-800-942-0247 (TTY Relay: Dial 711), 7 days a week, from 8 a.m. – 8 p.m. PST.

You have the right to choose a qualified provider for your mental health or substance use care. If you're having trouble getting in to see a provider, please contact CHPW Medicare Advantage at number above. We’re here to help.

Express Scripts Emergency Resources

Through June 30th, Express Scripts is providing temporary emergency resources to help you take care of your physical, mental, and emotional well-being.

If you’re overwhelmed or losing sleep, try SilverCloud’s digital mental health tools. Three clinically proven programs are available to you: Resilience, Sleep Issues, or Stress. Work through them at your own pace to reduce your symptoms of stress.

You can use SilverCloud on your phone, computer, or tablet. You will need a PIN to access SilverCloud's resources. As a CHPW member, use this PIN (including punctuation) to sign in: C@re2020!

Contacting CHPW by mail

We’re also working remotely, so at this time, there may be a delay in processing requests by mail. If you need to send requests or documents to CHPW at this time please send them to customer.care@chpw.org or fax them to Customer Service at 206-652-7040.