Questions & Answers

Here's where we can answer most of the questions you will probably haveabout our program. If you don't find what you're looking for, we stand readyto help you when you call us on our toll-free number at 1-866-873-5287.

Each bike purchased from CTR Bikes is custom assembled with the options you order, before shipping it to the designated mission. Due to this, we reserve the right to apply a 15% restocking/disassembly fee for all bike packages canceled after final assembly and packaging. Please contact us if a situation arises and it becomes necessary to cancel your order.

We believe our website provides very complete information about our bike packages, but, if you are in the vicinity of any of our affiliated CTR Clothing stores, stop in and they will show you a video about our bikes and our program.

Each bicycle is assembled, tuned, and test ridden prior to shipping. To ship the bicycle, the front wheel is removed, the pedals are removed, the seat is removed, and the handlebar is removed. Complete re-assembly should not take more than 20 minutes.

We offer a Guaranteed Bike Replacement program for both stolen and accident-destroyed bikes as follows:

A $79.00 fee paid at the time of purchase covers:

One replacement bike equal to the original bike if it has been stolen while properly locked. This means locking only one bike per lock using only the U-Lock provided by CTR Bikes and the bike having been correctly locked to a secure object. (Review CTR Bikes' video to see exactly how to lock the bike.)
Or, an accident-destroyed bike that has an estimated repair cost close to the original value of the bike.

This is a hassle-free, honor system program. No proof of loss is required, and no reports are needed. Simply report the theft to CTR Bikes by calling our toll-free number, 866-873-5287, and a new bike will be provided in keeping with the above guidelines.

We recommend CTR Clothing. The merchants authorized to carry this great brand also have a complete selection of accessories and other missionary supplies. For more information, click on the CTR Clothing link.

If you order your bike on time, it will arrive on time. We are set up and ready to handle all orders in a timely fashion, but a caution - don't wait until a day before you leave for the MTC to place your bike order. Order it as soon as you receive the information from your Mission office. We cannot achieve on-time deliveries when orders are placed late.

Once you have selected the bike you are interested in, you will be able to add accessories or make upgrades on the bike detail page. Note that upgrades will replace the existing components on your selected bike, or replace the standard accessories. If you select the upgrade, then you will not get the original equipment it replaces, and the upgraded accessory, such as wheels, saddle, etc., will be installed on your bike at the time of shipment.

The selection of included accessories fulfills the Church's requirements for a lock, a light set and a helmet. In addition, we have added a kickstand, tool kit, water bottle & cage, and pant strap. The quality of every accessory is tops. No junk- just good products at no additional cost to you.

Trek's reputation is well established and is essentially the number one selling brand in the U.S., and our Fuji, SE and Recreation models are high quality, popular bikes with trendy designs and colors. You will want to use the compare feature on our website to look at the different features of each brand and model in order to help you make a right decision.

Make sure to keep the bike in good repair, properly lubricated and tuned up, and most of all - use it for its purpose and not for abusive riding. Particularly, remember to keep your pedal crank arms tightened weekly. Have the bike tuned regularly by a competent bike shop (we suggest every 3 months per your amount of riding). The cost for this service is for your account, and is not included in your warranty package. (This is typical of most warranties on bikes and cars.)

Several things - They represent maximum value for money spent; quality is top grade in both components and frames; service is exemplary; more included accessories are offered; and all CTR Bikes are completely assembled, tuned, adjusted and test ridden prior to shipping.

A dealer will charge for shipping to your mission destination - CTR Bikes will prepay the shipment. CTR Bikes provides a full two-year warranty; the dealer provides only one year. CTR Bikes sells bikes at less than half the profit usually earned by a dealer - that means better values and savings. CTR Bikes provides a full complement of accessories at significantly reduced prices. All CTR Bikes are always discounted.