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In the course of 48 hours at Dulles Airport, he said his service dog, Sarge, was kicked twice by United Airlines works -- once at the ticket counter and then on a shuttle.

"(He) kicked her so hard on the rib cage, that she flew into my lap… He said he was afraid of dogs," Staneck said.

Staneck was dealing with a canceled flight and delays. He served three combat tours in Iraq and has PTSD and a brain injury. He said the stress was overwhelming, and asked a customer service representative for help because he had trouble reading a reservation email.

"He said, 'Just read it' and I said, 'Sir I can't read it,' and he said, 'What are you retarded?'" Staneck recalls. "Prior to this I told him I have a brain injury and PTSD, I'm a disabled vet, this is my second night here; I need help."

Staneck and Sarge eventually sought refuge in a corner.

"Honestly I thought I was done. I thought I would have to get another training dog," Staneck said.

Staneck said he has a challenge for the CEO of United Airlines.

"Call me. I'd be glad to talk to you. This is all about education," Staneck said.

The vet said he isn't looking for a United Airlines boycott, but he doesn't want another disabled veteran to have the same experience.

Eventually two United Airlines employees noticed Stanek's stress and helped him get on a different airline.

Action 7 News spent the day Thursday emailing and calling United Airlines for a response and never got through to an actual person.