The Casumo Guide to Responsible Gaming

Here at Casumo the wellbeing of our players a l w a y s comes first. And we don’t say it just to say it. We genuinely care. That’s why we’ve got an amazing team of people with expertise in responsible gaming, whose role is to provide help to players when needed. But that’s not all. We also have a bunch of friendly tools that can keep you (or your friends and loved ones) safe from problems related to gambling.

Playing Online Casino should be thrilling and entertaining

As a company, one of our core beliefs is that playing at Casumo should always be something positive and entertaining. Sometimes it can be hard to control how much you want to play and end up spending more than what you originally planned for. This can be stressful on yourself and those around you. Knowing this, we have done our best to provide you with the information you need to help you keep your gambling within controllable limits.

Keep reading to find out more how you can inform yourself about responsible gaming, what we can do for you and where to turn to if you feel you might require a helping hand.

Our first rule–be safe

So you heard about all the fun and excitement going on at Casumo and want to try your luck. That’s fantastic. We like you and want you to have the time of your life playing with us.

But ahoy, captain, first things first. We want your ride to be a smooth one because we care a great deal about your safety when spending time with us. You can easily get wrapped up in all the excitement and we don’t want you to start spending more than you can afford to lose.

Peace of mind with the right tools at the right time

So how do we provide peace of mind to our players? Here at Casumo we have many ways to keep you safe. You can set up various limits at your own discretion, you can contact our Ambassadors for advice or use the self-exclusion tool to stop playing for a period of time.

Setting limits on how much you play

Decide the amount you can afford to play with us, then set limits on your Casumo account to ensure your spend is always within your control. There are several options for setting limits, so if it gets a bit confusing, just reach out and we’ll help you get those limits set up.

Deposit limit

Limit the amount you can deposit during a certain period of time. Once you have reached this sum you will not be able to make any new deposits until your limit has reset.

Loss limit

Limit the possible amount of net losses you can make based on bets minus wins during a certain period. When you have reached this sum, you will not be able to place any new bets until your limit has reset.

Wager limit

Limit the total amount you can wager during a certain period. When you have reached this sum, you will not be able to place any new bets until your limit has reset.

Self-excluding yourself from online casino

Responsible gaming is also knowing when to stop. If you think you are playing too much or that your gambling is becoming a problem that cannot be controlled just by setting limits, then self-exclusion is an important big step for you. Use this tool to close your account for a period of time of your choice. We recommend that you exclude yourself from playing for at least six months. During this time, you will not be able to login to your account and you will not receive any emails or texts from us.

Taking a short break from playing online casino

Do you feel you need a little break from gambling? Perhaps you are concerned about your gambling behavior or just need time to focus on something more important in your life. A short break can help you go a long way. At Casumo, you can take a break between a minimum of 24 hours and a maximum of six weeks.

During the period of your break, you will not receive any emails or text from us. Your account will automatically reopen after the period you selected is over.

This is how to play responsibly at Casumo

We want to share with you some tips on how you can embrace responsible gaming right from the start of your online casino adventures. We want your experience to be thrilling and fun from day one:

Take a look at the tools we have available (those we mentioned above) and get familiar with them.

Ask as many questions as you want–our caring and well-trained team are available 24/7 to answer any question you might have.

Contact us and let us help you set you up for a limit that you’re happy to spend. You can always ask for a change later on.

You’re all set. Go and have fun playing your favourite casino games (responsibly) at Casumo.

How do you know if you need help?

As part of our responsible gaming initiative, we’ve put together a list of questions that can help you understand if you or someone you know may have a gambling problem. But please do understand that this self-assessment can in no way be considered diagnostic, psychological, or medical advice. Check it out in our Play Okay section.

Help and where to get it

You are not alone. If you need help, we’ll be right there. At Casumo, we have trained and experienced people available round the clock to answer your questions and give advice.

Apart from what we can offer, there are also a number of organisations and tools that can help you prevent a gambling addiction, get better control of your gaming or support you on the road to recovery. Here are a few notable examples:

GamCare – for information, advice, support and free counselling for the prevention and treatment of gambling problems.

BeGambleAware – committed to minimising gambling-related harm, advice and access to free, confidential help by phone or online.

GamBlock – offer software that blocks your access to all gambling sites to prevent you or your family member from playing.

BetFilter – software that prevents you from accessing gambling sites and online casinos.

Whatever you do, play responsibly

Whoever and wherever you are, we have a very simple message for you. Playing online casino, whether with us or at any casino, should always be about fun. It’s never about the money, but we know that you can easily get carried away. If that happens to you, please remember, reach out. We’re here to advise and help you.

Casumo Services Limited is a Maltese company with the registration number C55663. The company's address is Casumo Services Ltd, The Unicorn Centre, Triq il- Uqija, Swieqi, SWQ 2335, Malta. Casumo Services Limited is regulated by the Malta Gaming Authority with the licence MGA/CL1/815/2012 issued on the 9th August 2012, MGA/CL1/966/2014 issued on the 3rd June 2014, MGA/CL1/1026/2014 issued on the 14th November 2014 and MGA/CL1/1054/2014 issued on the 25th February 2015. Casumo Services Limited is also licensed and regulated by the UK Gambling Commission for customers in Great Britain. Contact us by sending an email to hey@casumo.com