INFORMATION PACK

Any local difficulties should in the first instance be addressed to the keyholder who will immediately try to resolve any problems.

If you require further assistance you should either contact our emergency mobile number (+39) 366 3775353 or alternatively ring the office number in London which from Italy would be +44 (0)20 3356 9667 (Monday to Friday, 9.30am-5pm).

On arrival in Venice

Phone the keyholder on arrival at Marco Polo airport (or Santa Lucia railway station, or Piazzale Roma if arriving by road bus or car) so that she knows that you are on time and making your way directly to the apartment.

Arrival times

Due to the time involved in changeovers you should not expect to have the apartment before 4 p.m. However, if you arrive early it may be possible to leave your luggage at the apartment whilst it is being cleaned.

Arrival at the apartment must not be later than 8 pm (local time), unless arranged with us in advance, for which there will be a late 65 euro arrival charge to pay locally to the keyholder . In the case of severe delay there may be a problem with access which could result in you seeking hotel accommodation for the first night.

Departure procedure

You should arrange to vacate your apartment between 9 and 10 am on your last day. In some cases where you have a late flight, you may be able to leave luggage to pick up later, at the key holder’s discretion. This should be organized prior to departure. Alternatively, there is a left luggage service at the Santa Lucia train station.

Please note: if by prior agreement you have been able to leave your bags in the apartment, it will not be possible to use the wc or showers in the apartment as they have been cleaned for the next guest arriving that day.

When you leave, please…

switch off the lights

make sure electrical appliances are switched off at the mains

lock all doors and windows

leave the property clean and tidy

clear all final rubbish (you will find instructions in the apartment on how to manage the refuse – heavy fines are enforced for failure to comply to the City of Venice regulations)