I have recently discovered that it may be your internet connection that is preventing you from signing in. I was unable to sign in for over a week until Xbox Customer Service helped me with the issue. Resetting my internet connections to factory settings then reconnecting to my internet connection worked. I realized that a manual DNS had been entered in my network settings, and since Crunchyroll is a region specific app, that likely caused the malformed data.

I'm having the "the data retrieved from the request was malformed" error when I try to log in on my Xbox app. I have tried verifying my account, changing the password, rebooting the Xbox, removing the Xbox device/deleting the app/rebooting and reinstalling the app. Nothing works, my account status is good, payments aren't cancelled. Suggestions?

All- I figured out the root cause of the malformed data. It is from the servers being authenticated to CR and the way the app is written it appears. So it is regional- meaning the app has to verify what region you are from due to usage rights. So in a nutshell- likely your settings have changed on your system and that is causing it to malfunction (network adapter settings to be precise). I had my xbox set manually for some different settings to try to increase performance, and when I changed it back to DHCP or automatic- it started working right away (again network settings). So the FIX is to try setting it back to automatic on your network.

Hey everyone, I don't think it's Crunchyroll's fault. I tried accessing the YouTube app since I couldn't get CR working and it said it isn't working either and to try back later. I think that Xbox Live itself is having some issues.

The PlayStation app is also not working. This is Crunchyroll not the consoles.