After the Fire: Four Arenas Road Businesses Remain Closed Weeks After a Blaze—and the Frustration Is Mounting

The March 7 fire at Bongo Johnny’s closed four of the five businesses in the Arenas Road building.Garrett Dangerfield

On the morning of March 7, a fire broke out near the kitchen of Bongo Johnny’s Patio Bar and Grille—about one hour before the Arenas Road restaurant in downtown Palm Springs was scheduled to open.

The Palm Springs Fire Department quickly put out the blaze—ruled an accident, after linens and oil-soaked rags in a laundry hamper spontaneously combusted—but by then, the damage was done: Bongo Johnny’s kitchen was essentially destroyed, while smoke and water damage closed three of the four other businesses in the building: Stacy’s at Palm Springs, Mischief Cards and Gifts, and the Palm Springs Piercing Company. Only Streetbar, located at the east end of the building, remained open.

More than two weeks later, those four businesses remain closed—and frustration is mounting over a Palm Springs City Council that Bongo Johnny’s general manager called unresponsive, as well as a landlord, Plaza Investment Company, Inc., that’s allegedly being uncooperative.

“My No. 1 goal is to rebuild, as soon as possible,” said Robb Wirt, the owner of Bongo Johnny’s. “The landlord is hindering that. At this time, it’s literally unknown when that will be. … They’re saying they aren’t responsible for the structure of the building. They are!”

Mark Hewitt, Bongo Johnny’s general manager, explained what was happening with the insurance companies, the landlord and the other three businesses.

“I don’t know if ‘fighting’ is the right word to use here,” Hewitt said. “When things like this happen, everybody has their own insurance company. Everyone needs to come to the table here, because at the end of the day, their building burned. Our business burned, and (the landlord’s) business burned. Unfortunately, the stance the landlord is taking is, ‘It’s all your fault,’ and they don’t want to bring their insurance company into it, because they want our insurance company to pay for everything. That’s not how the insurance game works.”

Plaza Investment Company, Inc., did not respond to an interview request as of our deadline.

Wirt said cleaning needs to get started at Bongo Johnny’s so the other three closed businesses in the building can reopen.

“The other businesses have smoke damage, and basically we just need to clean so they can start their process and open up while (Bongo Johnny’s) is under construction,” Wirt said. “We all share an attic space, so if we start cleaning, it’s just going to get dirty again, because the dust will go through the vents.”

Hewitt said they’ve appealed to the Palm Springs City Council for help. “I spoke to Mayor Robert Moon, and he told me, ‘I don’t want to get involved.’ He got involved in Wang’s (in the Desert) over vandalism, but he’s friends with the landlord, and that’s probably why he doesn’t want to get involved.

“It’s a nightmare. I’m under the impression that the City Council’s role is to help small businesses, because we bring in money to the city. I haven’t gotten any help. Geoff Kors hasn’t returned my calls; J.R. Roberts hasn’t returned my calls. I feel like the landlords don’t care. All of the tenants on Arenas pay rent to the same landlord, and (the landlord) hasn’t given back a single dollar to the LGBT community. Yet they take millions of dollars from us, and we all just pay our rent and taxes, and we get nothing out of it.”

Bongo Johnny’s will be closed for months. However, Stacy Louis, the owner of Stacy’s at Palm Springs, expressed hope that his bar could re-open by the end of March.

“There are so many things I’m dealing with, and I’ve never had to deal with anything like this before.” Louis said. “I’m more of the guy who goes with the flow and doesn’t create problems. But when we can’t get action immediately after we’ve had a fire like we did … I am frustrated.

“I actually paid my cleanup company, who was waiting for the landlord to authorize, which took four days and through a weekend. … I could get this going if I have (an asbestos) test, and it comes back at a little less than 1 percent—which it did. I had to wait four days for the second test to be done, because the landlord wouldn’t approve it. My cleanup person paid them out of his pocket to get this second test done so I could get going. I shouldn’t have had to sign a contract with my cleanup company to get started because I’m waiting for one insurance company to work with the other—and I just gave them $5,000 out of my own pocket.”

Stacy’s suffered damage from both smoke and the firefighters’ efforts to put out the fire.

“I have a few holes punched through my restroom, probably from the axes of the firemen, and I have water that’s come in through that same restroom and into the offices and the bar itself,” Louis said.

The employees of both Bongo Johnny’s and Stacy’s are being paid their hourly wages for the time being, Wirt and Louis said, but for Bongo Johnny’s, there’s a race against time: The insurance company will only pay for two months of wages, and Wirt said he is paying his staff what they would normally make in tips out of his own pocket.

“On his own accord, Robb has decided that the little bit of personal cash that he has, he’s going to use to make sure the employees are whole first,” Hewitt said. “But what we’re getting from the landlord is, ‘If you can pay your employees, why don’t you just pay for everything else?’ Three days after the fire, we got all of the employees together and said, ‘We want you back, but we don’t know how long this will be for as of today.’ We’re going to continue to pay them for as long as we can, which is not the narrative you want to give someone sitting at home thinking, ‘I wonder what’s going to happen in two months?’”

Louis said his employees have benefited from the kindness of his fellow Arenas Road business owners.

“I said to (my employees), ‘I will pay you for your hours, and if any of you need help because you’re not making your tips, you can come to me, and I will take care of you until we get this figured out.’ But I think the kindest thing that happened was (at Streetbar). Dick Haskamp, the owner of Streetbar, passed away a few days before the fire. The employees of Streetbar came to me and asked if it was OK if (Stacy’s bartenders) could fill in during the memorial service. I can’t even tell you how many tears that’s brought to my eyes. So we made it all happen. We got a schedule together, and they trained them. … During this (service), all the sales would be donated to Stacy’s, on top of the tips that they would make.”

Wirt said he’s been overwhelmed by messages of support from Bongo Johnny’s customers.

“I’ve been getting e-mails from people on Yelp, Facebook and through my website,” Wirt said. “They’re saying, ‘I just landed; I’m on my way.’ They get there; they find out we’re closed; and they’re like, ‘Oh my God, I always start my trip in Palm Springs at your restaurant.’ Bongo Johnny’s has been there for 12 years, and it’s iconic for the LGBT community. It’s their first stop when they get off the airplane, and I didn’t even realize that until this happened. Now they’re going somewhere else.

“People bring their dog because we’re dog-friendly. … (Customers) come in on a Friday night—and I can guarantee you they’re not eating anywhere else, because of how they might be dressed. They feel safe. Now that’s been taken away from them, and it’s a detriment to the community that we can’t reopen quicker.”

Following publication, we received this response from Geoff Kors:

I was surprised to see the statement that I didn’t return a call from the manager of Bongo Johnny’s, especially as your reporter never reached out to ask me about this issue or whether or not I received a call.

The fire occurred on the day that my husband’s mother died, March 7. We left for Scotland a few days thereafter and returned Tuesday night, March 20. During that time, I checked with our city manager about the situation and also spoke with a friend whose business was impacted due to the fire. I was told that both the mayor and Councilmember Middleton were working on the issue, and I would be briefed upon my return.

I never received any communication from Bongo Johnny’s, and checked with staff at City Hall today and was told that the only call that had been to the mayor, and it was from Rob Wirt. No message was left for me, and I was never informed of a call.

1 comment

Why does Bongo Johnny's manager think the City of Palm Springs should be involved in this private matter? As he himself describes the dispute, it's a matter between the landlord and its tenants and their respective insurance companies. The City shouldn't be picking sides. The vandalization of Wang's was a criminal act, within the purview of the City's law enforcement. How exactly does he want the City to intercede? While it's disappointing that Councilmembers Kors and Roberts can't be bothered to return a constituent's phone call, it was right for Mayor Moon to decline the request to get involved.