Products & technologies

My voice is my password.

Voice biometrics authenticates your customers through natural voice patterns, not robotic PINs, passwords, and questions. It’s a level up in security. It’s a brand new user experience. It's a service differentiator for your business.

Voice biometrics ROI calculator

See how Nuance’s innovative voice biometrics solutions can help you deliver a positive caller experience while allowing you to reduce costs and improve security.

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Voice biometrics by the numbers.

Knowledge-basedauthentication.

49%of users say authentication is time-consuming.

67%of mobile users reset passwords at least once a month.

85%of users are frustrated with existing authentication.

Voice biometrics authentication.

80%faster authentication in 5 seconds.

$15Maverage savings over a three-year period.

90%of users prefer voice biometrics over the status quo.

Not more security.Better security.

For the consumer.

Think of knowledge-based security as sprawl. When one level becomes ineffective, another level is added. PINS become passwords and passwords then require security questions to back them up. This is hard and stressful work for the customer, and it puts them further and further away from completing their intended task.

Voice biometrics does away with all this. It uses the customer’s unique voiceprint for authentication. It can be passive, where the user can say anything and we match their voice to a voiceprint. Or it can be active, where the caller is asked to recite a passphrase. Either way, it’s a natural, effortless, and much more accurate way to authenticate.

For the corporation.

Knowledge-based security is easily compromised. The four-digit PIN is the weakest credential as it’s often shared and a brute force attack can quickly compromise it without any knowledge of the legitimate account holder. Passwords and security questions can be successfully answered with simple web searches of the account holder.

Voice biometrics cannot be compromised in this way. Because a voiceprint is a hashed string of numbers and characters, a compromised voiceprint has no value to a hacker. Not only that, each time a fraudster speaks within an IVR, call center or mobile app, they leave behind their own voiceprint that can be used to proactively keep them out of the system and even alert law enforcement. The power of the voice really is in your hands.

Our solutions.

FreeSpeech

Authentication via conversation.
This system verifies a caller's identity during the course of a natural conversation. It transparently retrieves the biometric voice characteristics required for verification within seconds, regardless of what is said, accent, language, or call quality.

VocalPassword

Authentication via passphrase.
This system verifies a customer’s identity during an interaction with a voice application, such as an IVR or a mobile app. The customer recites a passphrase and the application verifies this against a database. The caller never has to remember the phrase, it’s the unique way they say it that enables the authentication.