Canadian arrivals:

Cruise ship representatives are available in the Domestic Arrivals area (Level 2) to help you find your way to the cruise ship piers.

Look for our Customer Care and volunteer ambassadors in their distinctive green jackets or vests for assistance.

USA and international arrivals:

Follow the Canada Arrivals signs to the Canada Customs Hall.

In the Canada Customs Hall (baggage claim area) and the International Reception Lobby, you will be met by a cruise line representative and escorted or directed to appropriate ground transportation services to the cruise ship piers.

Ground transportation services are available outside the International Reception lobby