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ATTENTION: Windows 10 users

Beta 2 build is now available!

If you just upgraded to Windows 10 or running build 10240 or greater of Win 10 pre-release you will need to download and install the new version of ZoneAlarm 14.0.157.000

Hi. I am new to this forum so if I have posted this in the wrong place, I am sorry.
I have a licenses copy of Zone Alarm Internet Security and recently upgraded to version 11.0.768.000. Today, I noticed that the option to enable 'On-Access Scanning' is greyed out.
I have tried rebooting but this has not helped.
Can any one please assist??

Re: On-Access Scanning Greyed Out

Please right click the ZA icon near the clock --> Copy to Clipboard --> Paste it here in a reply. REMOVE the license key information (this is a public forum). This way we will have a complete picture of the version as well as if your antivirus part is updating correctly.

Please also explain from which version you have upgraded (if you know) and how did you do it (e.g. installed on top or removed previous version).

Finally, those parts may be grayed out during the fist few minutes after boot. Check this is not the case. Try to work on settings when ZA is either not scanning the PC or updating the antivirus signature. You can check both conditions if you see the ZA icon with an arrow or a sort of key on top of the Z.

Re: On-Access Scanning Greyed Out

Originally Posted by fax

Please right click the ZA icon near the clock --> Copy to Clipboard --> Paste it here in a reply. REMOVE the license key information (this is a public forum). This way we will have a complete picture of the version as well as if your antivirus part is updating correctly.

Please also explain from which version you have upgraded (if you know) and how did you do it (e.g. installed on top or removed previous version).

Finally, those parts may be grayed out during the fist few minutes after boot. Check this is not the case. Try to work on settings when ZA is either not scanning the PC or updating the antivirus signature. You can check both conditions if you see the ZA icon with an arrow or a sort of key on top of the Z.

Thanks,
Fax

Hi.
Thanks for your reply.

I originally installed version 10.2.081.000 and last week I got a screen message to upgrade. I ran the upgrade so I am guessing it overwrote my previous. It was a totally automatic process.

I see your point on if ZA is busy, but I have just checked again, the icon by the clock is normal, its not scanning or updating but the options are still greyed out.

Re: On-Access Scanning Greyed Out

Hi.
Its reporting that I have 65 days remaining (I have the 5 user pack and all the other machines are OK). As far as I can tell, my license is OK. It has accepted it without any problems and the number of days remaining is close enough.

I am running Windows 7 Professional 64bit on a HP 8570w Laptop. System_Spec.jpg

I do also have SpyBot Search and Destroy installed (Live protection is turned off because I am using the free version). Windows obviously comes with 'Security Essentials' but as far as I can tell, that's about it.

I 'had' a problem with malware the other week but I wiped my laptop and restored it back to factory image and then reinstalled all my applications back on again. I have ran a scan today and nothing is being found.

Re: On-Access Scanning Greyed Out

Btw, from you screenshot the antivirus is basically disabled... the "on access" is UNticked... so it is like you are not running an AV.
This may be due to the malware? Or....

Uhm, may be the issue started after the restore to factory settings... I would suggest to remove SpyBot Search and Destroy (it is very weak protection anyway unless you are concerned by cookies). Then I would look for any HP installed package. Normally proprietary laptop comes with pre-installed cr*p including security tools....

Re: On-Access Scanning Greyed Out

Spybot has been removed. As for the Decrap my computer... It didn't find anything I didn't know about and want to keep... but my option is still unticked and greyed out. Do you have any further thoughts?