Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Here you will find some regular questions our customers ask regarding their hot water service when needing a hot water install, hot water repair or hot water warranty replacement that may be useful for you when trying to understand the problem better.

Why has my hot water service stopped working all of a sudden?

Best practice is to first make sure your hot water heater is not leaking or damaged!

If you can identify what might be visually wrong with it, you will be able to better describe your problem to us so we can use our expertise to diagnose whether you need a hot water heater repair or a hot water heater replacement over the phone.

It’s important to note that there have been significant changes to the Plumbing Code of Australia and as a result, your current hot water system most likely does not meet the minimum requirements of a legal hot water system installation!

*Please contact us to gain further insight into what these requirements are for the home owners of NSW

I know I need a new hot water system, is there a better model or brand?

There a few main things to ask yourself when you need to replace your current hot water system to ensure you’re getting the right system for your property;

What is your hot water systems size(Litres)?

Are you happy with the current performance your hot water service?

Do you prefer efficiency over performance?

What time of day do you spend the most extended periods of time using hot water?

We ensure each time we speak with a potential customer that we understand what is required for them to have the best hot water service at the most affordable rates – do yourself a favour and call Marcus on 0419 699 474!

Is my hot water system under warranty?

Generally, most hot water systems manufacturers provide between a 7 – 10 year warranty guarantee on the popular hot water systems brands like;

Rheem Hot Water Heaters

Dux Hot Water Heaters

Vulcan Hot Water Heaters

Aquamax Hot Water Heaters

If your hot water system is more than 10 years old, you’re better off replacing it to get your hot water service back up and running as good as new.

Alterntively, you can attempt to prolong the life past the manufacturer’s warranty by repairing the part that needs fixing*assuming it is not the cylinder

Your Hot Water System Installation Peace of Mind

In-depth information gathering regarding the current & future hot water systems, including the access difficulty etc.

Detailed, clearly defined terms of service before & after the sale.

Transparent & honest pricing – 100% satisfaction guarantee!

Every hot water heater comes with a full manufacturers warranty.

We’ll remove your old hot water heater after the new hot water heater has been installed.

Latest Google Reviews

Marcus is awesome, was able to come and replace hot water system within half an hour after first contact. Problem fixed, prompt service, excellent job, highly recommended. Go local!

Shannon and Wiggles4/13/2018

Marcus was awesome, our old water heater finally died, tried calling another company, they wouldn't tell us any pricing or when they could come out. We then called central coast hot water, spoke with Marcus who made recommendations and the full pricing was on his website, he was here an hour later and replaced the system. Best service.

Jacinda Anning4/11/2019

Woke up to no hot water, called Central Coast Hot Water at 8am, problem fixed by 10am. Great, quick service and excellent price.

Chris Cooper4/11/2019

Totally impressed with cost, ease and speed of delivery. Hot water heater died but thanks to Marcus we had hot water installed and available the very next day, to top things off as per usual these things always happen on weekends but it was all fixed and done before Monday - thank you

Judi Kaelin5/22/2019

Marcus was absolutely awesome job was done the same day friendly service fantastic job well done I would recommend him any day

Sue Byrnes4/15/2019

Woke up with no hot water. Marcus was able to come out same day and get the problem solved! Great service & super quick & cheap prices!