Customer Satisfaction Survey

The purpose of this very brief survey is to help us
serve your needs more effectively.By
understanding where we are exceeding your expectations, or need to improve, we
can allocate our resources to provide better products/services, knowledgeable
staff, and executive management.Our
goal is be proactive in monitoring your satisfaction, so please provide
constructive feedback that we can incorporate into our strategy.

Instructions

Please circle the response that best represents your
view.Please circle N/A for any
questions that you don’t have enough experience to comment on.Following is an example of the scaling
system.

EXCEEDS
EXPECTATIONUNACCEPTABLE

10 9 8 7
6 5 4 3 21N/A

Buying Process

Sales
staff professionalism:

10 9 8 7
6 5 4 3 21N/A

Ability to understand your
challenges:

10 9 8 7
6 5 4 3 21N/A

Expertise of sales staff:

10 9 8 7
6 5 4 3 21N/A

Turnaround time for
delivery:

10 9 8 7
6 5 4 3 21N/A

Quality & clearness of
marketing collateral:

10 9 8 7
6 5 4 3 21N/A

Value Proposition

Value for money:

EXCEEDS
EXPECTATIONUNACCEPTABLE

10 9 8 7
6 5 4 3 21N/A

Our value proposition is
clearly communicated & understood:

10 9 8 7
6 5 4 3 21N/A

Briefly describe how could
we add more value to your organization?

Products/Services

How effectively does our
product/service solve your problems?

10 9 8 7
6 5 4 3 21N/A

How would you rate the
overall quality of our product/service?

10 9 8 7
6 5 4 3 21N/A

What features could we add
or enhance to improve our product/service?

Strategic Direction

Overall, how would you
rate the strategic focus of our business?

10 9 8 7
6 5 4 3 21N/A

How would you rank our
business in terms of innovation & market leadership?

10 9 8 7
6 5 4 3 21N/A

What recommendations could
you make to help us serve you better?

Customer Service & Support

How effective are we at
reacting and solving your issues?

EXCEEDS EXPECTATIONSUNACCEPTABLE

10 9 8 7
6 5 4 3 21N/A

What level of courtesy do
you receive from our Customer Service team?

10 9 8 7
6 5 4 3 21N/A

Compared to your other
suppliers, how would you rank our ability to serve you?

10 9 8 7
6 5 4 3 21N/A

Website/Customer Portal

Does our website/customer
portal provide a pleasant experience for you?

10 9 8 7
6 5 4 3 21N/A

What resources could we
add to our website/portal to help you?

Brand Preference

How likely are you to
refer colleagues to our business?

VERY LIKELYWILL
NEVER

10 9 8 7
6 5 4 3 21N/A

Please honestly discuss
why you advocate or dissuade others from working with us: