Out-Of-Hours Medical Care

Nurse Advice

Our dedicated team of Triage Nurses can offer medical advice over the telephone.

Nurse advice is free advice offered by the Triage Nurse and is based on the information received from the caller.

The advice offered by the triage nurse is evidence-based and it is important that the patient is happy with the advice. The final decision to follow the advice rests with the patient. For more information on how the Triage process works, click here.

Shannondoc's central call centre is located on the grounds of St. Camillus' Hospital, Limerick City.

The call centre is staffed round-the-clock and handles over 110,000 calls annually. For more information on how the Triage process works, click here.

Appointments

Treatment Centres strategically located throughout the Mid-West region.

The triage nurse may occasionally book an appointment with a doctor at your nearest Treatment Centre if your condition requires medical attention.

Once an appointment is booked, your details and medical symptoms will be sent via secure transmission to the treatment centre. The GP on duty is informed and will make the necessary preparations for your appointment.
It is advised that you arrive at the treatment centre at the scheduled time of your appointment to avoid delays in treatment. Please bring your Medical card to the centre along with anything relevant to your condition.
Please note that Shannondoc does not operate a Walk-in service. Please phone 1850 212 999 and speak to a nurse before making an appointment.

Located in counties Clare, Limerick and North Tipperary, Treatment Centres operate like your local GP surgery, only during Out-Of-Hours.
Sited near the main population centres and major road networks, the centres are usually under 20 minutes by car journey.

Home Visits

A fleet of fully equipped Mobile units responding to urgent house calls.

In exceptional circumstances the triage nurse may decide to dispatch a Mobile Response Unit to your location.

Once your details are sent to the mobile response unit, the driver may contact you in advance to ask for directions to your location and may give you an approximate time of arrival. If you have your current GPS coordinates or postcode this may also assist the driver in finding your location quickly.
If you have a vehicle near your location, it is helpful to turn on the hazard warning lights or leave the outside lights of your house on. Please remember to confine any dangerous animals on the property, such as guard dogs.

Shannondoc maintains a fleet of vehicles for it's mobile operations and medical support services.

Equipped with emergency medical equipment and linked via wireless to a central tracking station, the Mobile Response Units of the Shannondoc fleet have travelled 3.1 million kilometres since the creation of Shannondoc in 2002.
Responding to urgent house calls, the vehicles also operate as support vehicles for our medical specimen collection service and laboratory delivery vehicles.
Operated by drivers with advanced driving skills and possessing a keen knowledge of their local environ, the fleet is the backbone of Shannondoc's mobile operations.

If you have a medical issue that requires urgent medical attention, call Shannondoc on 1850 212 999

Our Simple Process

When should I use this service?

If It is not for routine enquiries such as requesting repeat prescriptions, test results, booking an appointment, medical certificates or job medical requests.

Shannondoc is a service provided to patients whose family doctor is part of the Shannondoc Co-op.

Shannondoc is NOT a walk-in service. You must have an appointment.

Non-urgent medical problems

Please phone your GP practice when it is next open.

Emergencies

If you feel your medical problem is life-threatening call 999 and ask for an ambulance.

Operating hours

Monday - Friday
6:00 pm - 8:00 am

Weekends and Public holidays
Open 24 hours

Before you contact Shannondoc, please have the following at had:

Patient's name if known to you
Contact telephone number
Home address and current location
Patient's date of birth
Patient's GP name
Medical/GP/NHS/E111(If you don present your card you may be charged for your visit.

Call Shannondoc 1850 212 999

Your call will be answered by a patient care administrator who will ask you details of the patient and a contact number. Following a brief description of your presenting symptoms, the PCA will prioritise your call.

YOUR CALL IS PRIORITISED AS:

Routine - Urgent - Emergency

Your call will be responded to according to call priority and call back times can vary based on workload and/or time of day. Typically the following times are periods of higher workload:

Monday - Friday: 18:00 - 19:00

Saturday - Sunday: 10:00 - 13:00

A highly trained Triage Nurse will call you back, they will gather relevant medical information relating to your presenting symptoms. Following the initial assessment by one of our nurses, your call may result in one of the following:

Nurse advice - Treating yourself at home and or referring you to another service.

Doctors advice - Treating yourself at home and/or referral to another service.

Treatment centre - An appointment offered to you based on the urgency of your symptoms.

Home visit - In exceptional circumstances, the GP may visit you at home.
Please have your medical card, a list of medication and any relevant information for your condition ready for the doctor.

Information
Details of your contact with Shannondoc will be sent to your GP by the next working day.

Shannondoc is an after-hours GP service, providing medical assistance when your local GP service has closed

Headquarters

Locum Doctor Application

Please contact the office directly during office hours.

Careers

We are currently taking applications for Triage Nurse positions. Click Here for more details.

Triage Nurse - Limerick/Clare

Chase Resourcing are delighted to announce our partnership with a Medical-based Call Centre.
This Call Centre requires the skills and expertise of Telephone Triage Nurses to respond to calls and make sure the efficient delivery of the out of hours General Practitioner Service to the population of Limerick and Clare. These positions are full time and part-time and can be arranged to suit your own personal requirements.

Responsibilities & Duties

Clinical:

To be the first line of support to patients and callers and ensure that all service users are treated with respect and dignity in a professional manner.

Provide Nurse Telephone Triage and nurse consultation in accordance with the Tele Triage nurse protocols, policies and guidelines validated by the employer. Ensuring all calls are prioritized and triaged appropriately.

An ability to handle emergency calls, patients and callers.

Maintain accurate notes of all your client consultations, furthermore ensure they are inputted on the computerized systems utilized by the employer to record notes accurately.

Ensure abbreviations used are those only from the employers recommended list.

Liaise with the multi-disciplinary team in the operation of the co-operative.

Liaise with other medical and emergency services when on duty as necessary.

Assist in the development of the clinical standards of service for telephone triage and aim to keep updated on all developments associated with the post.

Participate in the development of the tele triage function and generic standards of service within the Co-operative.

Be available to attend courses for professional development.

Administrative:

Participate in the administrative and professional responsibilities of the co-operative.

Assist in the initial responses and processing of patient complaints.

Deal with issues arising from the liaison with Doctor´s on duty.

Deal with issues arising from the liaison with treatment centre staff.

Office Telephone

Office Email

About Us

Origins

Shannondoc was created in 2002 to provide an improved medical service to patients within the Mid-West region. Operating mainly "out-of-hours", ensures that Shannondoc patients have continuous round-the-clock medical support outside of normal surgery hours.

The Team

Our dedicated medical team consists of 120 Doctors, 30 Nurses and 50 support staff enroled in various administrative, technical and support functions. Operating from the Central Call Centre in Limerick and from 12 Treatment Centres located throughout the Mid-West region of Ireland, all staff have an essential role in maintaining the operations of the service. While many staff are highly trained in a wide variety of specialised medical fields and technical roles, all staff are dedicated to providing a modern world-class medical service for the 21st century.

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Central Call Centre

The Central Call Centre is located at St. Camillus' Hospital in Limerick City and handles over 110,000 medical cases each year. All medical cases are processed through the Call Centre. Participating family GP's recieve full reports on their patients if their medical needs were tended to during the out-of-hours service to assist in follow-on care.

Governance Code

We comply with the Governance Code for community, voluntary and charitable organisations in Ireland. We reviewed our organisation’s compliance with the principles in the Code on 31st May 2017. We based this review on an assessment of our organisational practice against the recommended actions for each principle. Our review sets out actions and completion dates for any issues that the assessment identifies need to be addressed.

ShannonDoc Policies

GDPR

ShannonDoc is committed to protecting the rights and Personal Data of Individuals and Service Users and to enable them to exercise their rights in accordance with the General Data Protection Regulations 2018 GDPR.