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names.nsf[30000] (09/23 .993): Mail Store Domino:: Refresh Entries From NAB - Refresh complete for CN=BES51/O=ANT!!Frequently users report recipients missing from the GAL. Scenario:– Recipients are not hidden from Exchange Address Lists– Recipients do show up in the “All Users” Address List– Recipients do show up when Outlook’s not in Cached Mode– Recipients resolve in Outlook Web Access Some recipients may not be included in the Offline Address Book when it is generated, for a number of reasons. The offline copy of the Global Address List is the Offline Address Book (OAB).It is created when Outlook is running in Cached Exchange Mode.This can happen after a long period of use with outlook and happens for no apparent reason.There is a compromise when searching the Microsoft Exchange Server Global Address List from an i Phone.Read the Knowledge Base article on Offline Address Book (OAB) for more information.With the introduction of Black Berry Enterprise Server 5.0, the references of users in the company directory or of a messaging server could be refreshed manually or automatically on the Black Berry Enterprise Server.

There is easily enough technology to solve this problem but it is often ignored.

This article shows how to manually update the Global Address List (GAL) in Outlook (version 2010 and above).

The Global Address List is a directory of contact information that is stored in a central place called the Exchange Server.

If you are a system admin that is on the lookout for ways to optimize the smartphone experience, GAL search maybe a weak link.

Many organizations prefer to sync the Jamie Gomez has a lab in the basement of the oldest building on campus. You open the contacts icon on your i Phone and discover that he isn’t in your address book.