When you place an order with Kraft Music, a confirmation will be sent to you via email, with details of your order, including method of shipping. Once your order leaves our facility, you will receive a shipping confirmation via email, with carrier name and tracking number. You will also be able to find this information by logging into your account. You will need to have an account set up with Kraft Music in order to track your order (versus checking out as a guest).

***Please note, many of the products we sell are shipped in the manufacturer box. These boxes will often have images, model numbers, and other text that indicate the contents inside.

We are not able to ship any orders outside of the US and its territories.

***IMPORTANT NOTE: Please test your item before getting it fully assembled. For example, with digital pianos, unpack the keyboard portion, power it on and test all the keys. It is very rare that these items arrive with defects, but it is still a good idea to test it before spending time getting it fully assembled. Use caution when unpacking your purchase from its box, as some needed parts and pieces may be packed in and amongst the packing material. Be sure to save the carton and all packing materials, in case of a needed return. Do not write on the box and do not discard!

GIBRALTAR HARWARE 5-YEAR LIMITED WARRANTY: This warranty extends only to defects in materials or workmanship as limited above and does not extend to any product which has been lost, discarded, by accident or improper maintenance; or which has been altered; or which has been repaired or modified by a non-authorized person or company. This warranty does not apply to any owner other than the original purchaser; any defects caused by reasonable use, neglect, moisture and/or temperature extremes, handling, shipping or accidents. Under the warranty- repair of replacement parts is the only remedy, and loss of use of the products, loss of time, inconvenience or consequential damages are not covered. Click here for more info.

THIS WARRANTY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATIONS, THE IMPLIED WARRANTY OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE IN NO EVENT SHALL KMC MUSIC BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES.

THE CUSTOMER SERVICE AND WARRANTY INFORMATION LISTED ON THIS WEB SITE APPLIES TO UNITED STATES CUSTOMERS ONLY. FOR CUSTOMERS OUTSIDE THE UNITED STATES, PLEASE CONTACT YOUR GIBRALTAR DISTRIBUTOR.

To obtain warranty information, contact your place of purchase to request Warranty Evaluation. You need to provide the model number, and a copy of your original sales receipt for the product when you return it to the store. The store will contact KMC Music on your behalf to arrange for the Warranty Evaluation.

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About Kraft Music

Kraft Music began as a keyboard and MIDI specialty shop in 1984. We have branched out into digital pianos, electronic drums, guitars, music software, live sound equipment and more. 30 years later, we're now one of the Top 200 Music Retailers in the United States, named by Music Trades.