Returns/Exchange

We accept returns on any unworn shoes and dancewear within 30 days of shipping. When you receive your shoes, try them on as soon as possible; Please stay on a carpeted surface – returns are accepted for unworn shoes – no scratches, scuffmarks, toe impressions, etc.

If you need to return the shoes or dancewear, contact us first for shipping instructions before sending goods to any of our website address. Refund will be subject to a 20% restocking fee. Returns for exchange will not be subject to the handling fee but will be required to pay the shipping fee. You will also be responsible for shipping and packaging charges both to and from your location for returns not as a result of our error. You must fill out the Return/Exchange Form before any returns. Please return the goods with original receipt and place a note inside the box with specific instructions and stating the reason for return.

Pls. note that packages to return must have on them text on all shipping documents as well as the parcel itself the unmistakable huge characters "Return Goods to Sender" widely on the cover of the box and on all shipping papers. If this is not done properly we are charged a rediculous amount of Importduties and VAT. And this we will not accept, and so shoes will be send back to your door by your postal service.

The following items are not returnable or refundable: ALL CUSTOMS, SPECIAL ORDER ITEMS, CUSTOMIZED ORDER ITEMS, ALL SHIPPING CHARGES.

SOILED SHOES AND SHOES WITH SOILED SOLES CANNOT BE RETURNED FOR REFUND, CREDIT OR EXCHANGE.

NO RETURNS ACCEPTED AFTER 30 DAYS FROM ORIGINAL SHIP DATE.

Purchaser is responsible for all shipping charges on returns. For your own protection, please insure all returned goods. WE CAN’T GIVE CREDIT FOR LOST, STOLEN OR DAMAGED GOODS DURING SHIPMENT.

CancellationsYou must cancel an order before it is shipped to avoid shipping charges, but there’s 15% re-stocking fee since our manufacture already prepared making your order the next business day after your order. If you cancel an order that has already shipped, shipping fees and re-stocking fees will apply.