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Why does the vent fan turn on by itself? The vent fan protects the microwave from excess heat rising from the cooktop. It automatically turns on when it senses too much heat. You will not be able to turn the fan off when the microwave senses too much heat. Once it cools down, the fan will shut
[FAQs]

If your microwave will not power off, unplug, or cycle the circuit breaker to the microwave for 30 seconds. If normal operation does not return, their is no additional troubleshooting that can be performed. Your microwave requires service. Please click on the Create Online service Request
[FAQs]

Warning: Failure to comply with the suggestions below is a fire hazzard. If the paint on the inside of the microwave oven is peeling and bare metal is exposed, Do Not Use the microwave. Unplug the microwave and click here to create an online service request. Do Not attempt to paint the interior
[FAQs]

If the paint on the inside of the microwave oven is peeling and bare metal is exposed, DO NOT USE the microwave.Unplug the microwave and call in for service. DO NOT attempt to paint the interior of the microwave. WARNING: Failure to comply with the above suggestions is a fire hazzard. Please
[FAQs]

The wall mount bracket comes attached to the back of your microwave. Before you begin to install your microwave, you must remove the bracket from the back of the microwave. As part of the installation process, you will attach the wall mount bracket to the wall.
[FAQs]

To remove a burnt smell from the microwave, try the following: Clean the interior of the microwave with a solution of white vinegar and water or a grease-removing cleaning fluid. Place two cups of water in a microwave-safe container and add lemon juice or teabags. Place a wooden skewer or
[FAQs]

Microwaves heat food by exciting water molecules. Since water molecules are asymmetrical, they rub together when excited, and the resulting friction produces the heat that cooks the food. Symmetrical molecules generate significantly less friction when excited by microwave radiation, which is why
[FAQs]

Pacemakers used today have shields or guards to protect against electrical interference from appliances. Even if they were not shielded, it is still safe because microwaves cannot cause changes in the structure of food or in the human body. A seal around the door keeps the microwave energy inside
[FAQs]

The vent fan removes steam and other vapors from surface cooking and protects the microwave from too much heat rising from the cooktop below it. It automatically turns on if it senses too much heat. Press the Vent Fan Turbo/Hi/Low/Off button once for turbo fan speed, twice for high fan speed and
[FAQs]

After installation in most homes, 13 to 18 inches is generally the distance from the cooktop to the bottom of the over the range microwave. The closer the bottom of the microwave is to the cooktop the better. This will provide optimal performance of the fan in dispersing steam, smoke, etc, from
[Troubleshooting Guide]

If your microwave will not power off, unplug, or cycle the circuit breaker to the microwave for 30 seconds. If normal operation does not return, there is no additional troubleshooting that can be performed. Your microwave requires service. Please click on the Create Online service Request
[Troubleshooting Guide]

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To be eligible for this offer, you must purchase a qualifying new Samsung product (or products) from a participating Samsung retailer. Offer valid on eligible products purchased between 11/1/14 and 3/31/15 during the promotion dates and requests must be postmarked by 6/29/15. Promotion closes on 3/31/15. Purchases from online auctions are not eligible. Samsung designs promotions for specific products and does not allow product substitutions, deletions or additions regardless of information you learn from other sources. Limit one Rebate per receipt, customer, person, family, household or address. This offer cannot be combined with any other Samsung offer unless specifically stated in writing. This offer is not available to distributors, dealers, resellers, retailers or retailers of these products. This offer is available to all customers with mailing addresses in the US and Puerto Rico. Purchases made in other countries or for delivery to other countries are not eligible. Samsung is not responsible for lost, late, damaged, illegible, inaccurate, misdirected or postage-due submissions, requests or checks. Your rights cannot be assigned or transferred, and this offer is void where taxed, restricted or prohibited by law. Excessive submissions constitute fraud and may result in federal prosecution under the US Mail Fraud Statutes (Title 18, USC 1341 and 1342). Keep copies of all materials submitted: originals become property of Samsung and will not be returned. For those who qualify, Rebate will be mailed in 8-10 weeks from date of submission. Failure to comply with the rules of this promotion will make your submission invalid and could delay or prevent the mailing of your Rebate. Eligible models include RF34H9960S4, RF34H9950S4, NE58H9950WS, NE58H9970WS, NX58H9950WS, DW80H9970US. Samsung reserves the right to cancel this offer at any time or change the terms and conditions without notice.