Our Potbelly Assistant Managers are our future GMs!This person leads with Positive Energy at each and every shift to make Potbelly the best place for lunch and a great place for our employees and our customers.In this role, you will learn all aspects of our business so you can become developed and ready to move to the next step, General Manager.

Our Potbelly Managers lead and behave according to Potbelly Values. They lead, inspire and develop our great people so they can produce outstanding product quality and customer service.They help build sales and control costs for each shift.They follow standard Potbelly operating policies and procedures with essential areas of focus including but not limited to:

Minimum of at least 2 years management experience in either a restaurant or retail environment.

High School degree; Bachelor’s degree, preferred.

As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course.In Illinois, certification is required through the Illinois Department of Public Health, while in all other states certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric).Should the Shift Leader or Manager fail to pass the certification requirements after two attempts, he or she will be not be qualified to continue to perform in a Shift Leader or Management capacity.

Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.

Ability to manage a fast-paced, high-volume, customer-focused restaurant through organization and coordination of schedules, supervision and counseling of employees, problem-solving, maintaining cleanliness, execution of marketing plans, training employees and providing great customer service.

Ability to maintain deadlines and prioritize while running an effective shift.

Exceptional customer service skills.

Strong business acumen.

Strong interpersonal and communication skills, both written and verbal.