Tech Report: Netflix CEO Apologizes After Public Backlash

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LOS GATOS (KCBS)– Netflix is facing a backlash from its customers after an apology from Reed Hastings, the CEO of Netflix. The Los Gatos-based video service recently raised prices for DVDs and streaming services.

“What he really needed to do is acknowledge they need to separate out the streaming and DVD business in order to improve the streaming business,” said KCBS Technology Analyst Larry Magid.

Magid believes Hastings should have emphasized his company is trying to improve streaming.

Magid said that Netflix is dependent on what Hollywood is willing to let them do, and has had some major setbacks.