Tag Archives: questions

This may well be the most important factor in determining your professional and personal success. One thing I’ve realized about the most successful people I’ve met is that whatever their varied personalities and idiosyncrasies, there is one attribute they consistently share: high “conversational intelligence.” Simply put, conversational intelligence is the currency of success. It’s the rare ability to create trust ...

On Thursday, June 8th I took all questions about the Change Planning Toolkit™ on TWITTER via hashtag #cptoolkit and my contact form. Here were the questions and the answers: 1. I bought your insightful book Charting Change – How can I get the supplementary materials (26 of 50 Change Planning Toolkit™ tools) that go with the book? Charting Change book ...

Most management meetings are dull affairs stacked full of short-term problems that need fixing. Discussions focus on routine operational issues and of course these things have to be addressed. However, from time to time you and your team should lift your heads and think about a bigger, brighter future. You should brainstorm strategic and innovative options. The kind of question you ask makes a big difference.

What does it mean to be a change leader? What behaviors must they engage in day in and day out to drive real and meaningful change? Having worked in the change and process improvement for 15 years, and worked with dozens of clients, since I launched my consulting business, I have identified seven behaviors and habits which help to identify whether ...

As a parent and someone who is focused and passionate about helping organizations create a sustainable innovation culture for their organization, I'm always thinking about inspirational questions to help put people in the right mindset to innovation, thinking about what subjects our educational institutions should be teaching in order to create tomorrow's innovative workforce. Lately I came up with a couple of questions I'd like to share with you.

Some years ago, there was a big problem at one of America's most treasured monuments -- the Jefferson Memorial in Washington, DC. Simply put, birds -- in huge numbers -- were pooping all over it, which made visiting the place a very unpleasant experience. Attempts to remedy the situation caused...