• Program launches First Day in Jeddah and will be applied in Kingdom’s main cities
• Petromin’s CEO and Senior Executives mingled with customers and delivered fuel filling
Jeddah, 16th January 2017: Petromin, the leading lubricants and automotive services company in Saudi Arabia, launched yesterday its first ‘Customer Day’ Program in Jeddah in presence of Petromin’s CEO Mr. Samir Nawar accompanied by the Vice Presidents and Senior Executives to personally deliver services to the customers and meet with them at Petromin fuel stations.
The event kicked off in two of the main petrol stations of Petromin in Jeddah, Hira’a Street and Shaikh Bin Baz Street and lasted for several hours in each station. The company’s CEO and senior executives delivered regular services that Petromin stations offer to all customers including fuel filling and cars’ windshields wiping.
‘Customer Day’ program exemplifies Petromin’s intensity to the customers as top priority by establishing a strong relationship with the customers to comprehend their requirements and expectations to provide them with the very best feasible customer service.
Petromin’s CEO Mr. Samir Nawar said, “We are here today to serve the customers and prove to them that they are our top priority and to corroborate their satisfaction”.
During the event, customers who attended at the stations had the opportunity to interact with the senior executives and express their comments and suggestions on the services they receive at Petromin stations.
Mr. Samir added, “I want to confirm that this program will not be limited to Jeddah but will be applied in main cities of the Kingdom and it will not be only a day-long effort. It is going to be a continuous effort from all Petromin staff day after day and year after year motivated by the company’s vision to be the leading company of choice in the Middle East and Africa region providing quality petroleum products by empowering our people to exceed the expectations of our customers, partners, shareholders and the community at large”.
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BOILERPLATE
ABOUT PETROMIN
Petromin Corporation (Petromin) is a leading lubricants and automotive services company in the Middle East and North Africa. Headquartered in the Kingdom of Saudi Arabia, Petromin operates five main business segments: Lubricants Manufacturing & Sales, Quick Lube Change Outlets (Petromin Express), Auto Care Workshops, Fuel Retail Stations and Automotive Dealerships (national dealer for Nissan in KSA). With around 4,000 employees, Petromin exports its products to over 35 countries in the GCC, Middle East, Africa and Asia.
Founded in 1968 and subsequently jointly-owned by US’s ExxonMobil and Saudi Aramco, Petromin was acquired by Advanced Petroleum Services in 2007. Major investment and restructuring has driven the company’s growth and diversification to provide a full range of automotive services.
In the lubricant segment, its core business, Petromin is the market leader in Middle East and North Africa in manufacturing automotive and industrial lubricants and grease. With its state-of-the-art blending plant in Jeddah, and other two plants in Riyadh and Dubai, Petromin provides a world-class products to motorists, and to industrial and government institutions.
Petromin Express offers fast and reliable quick lube change services, backed by its extensive network of service centers that provide unparalleled coverage across Saudi Arabia. With over 600 centers, Petromin Express serves over 10,000 customers per day. Petromin was recently ranked number eight for being the largest express vehicle service networks on a global scale.
Petromin Auto Care is a multi-brand auto-care facilities providing advanced mechanical and electrical repair services through its 16 workshops across Saudi Arabia.
Petromin is one of the qualified companies to develop fuel stations on the highways in Saudi Arabia. Petromin is rapidly expanding its fuel-retailing network with the aim to be a world-class convenience stores and fuel retailing stations, and a global leader in its space in 2020 by having hundreds of modern fuel stations in its network. With a chain of modern and integrated stations in Saudi Arabia, each station includes fuel retailing, Primo convenience stores, Petromin Express quick lube change outlets, fast food outlets, drive-through coffee shops and ATMs.
In the automotive dealership space, Nissan appoints Petromin as its national dealer in Saudi Arabia in March 2016. Nissan-Petromin is rapidly growing and it has now showrooms in different cities for sale of Nissan cars, while many showrooms are under development in various cities of Saudi Arabia. Also, Nissan has authorized hundreds of Petromin Express outlets to provide periodic maintenance to all Nissan vehicles’ users across Saudi Arabia.