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I really enjoyed my stay the associates were very friendly and very helpful. I've stay there once before the summer of 2003 the place still looks and feels brand new. I will...
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I really enjoyed my stay the associates were very friendly and very helpful. I've stay there once before the summer of 2003 the place still looks and feels brand new. I will stay with you guys every time I visit Albany Ga "The Good Life City".
V/r Jerry Butler« less

Due to every hotel in the Albany area being sold out, this hotel was my last resort. The room that I had, had a terrible smell to it. I actually went out and bought air freshe...
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Due to every hotel in the Albany area being sold out, this hotel was my last resort. The room that I had, had a terrible smell to it. I actually went out and bought air fresheners to combat the smell. The TV speaker kept popping like the speaker was blown. The alarm clock looked like it had been to close to the bed when an angry guest hit it a little to hard. The desk chair would not stay in the height it was set in. The center piece of the desk chair was dragging the floor so one could not move it closer to or farther from the desk while seated. The air conditioner sounded like it had a bearing going out in the fan. The exhaust fan in the bathroom had the same problem, a very noisy fan motor. The bath tub drain was not draining very well. The toilet handle would stick in the down position and would require upward assistance to get it to stop running. Although there were three pillows on the bed, they were small and hard to keep in place (personal opinion).
Now, most of this was compounded by the fact that the hotel was full with folks attending a church conference. Most of these guests were of the teenage years and had chaperones. It appeared that the adult supervision was staged at one end of the hotel and the younger guests were at the other end. Unfortunately, the room that I had been assigned, was in the middle of the younger guests, who continually slammed doors, gathered in the hall ways and conduct full blown discussions at the top of their voice. This would continue for most hours (well past the 0130 time frame) of the night and would start again at a relatively early hour (0430 on the 15th and 0500 on the 16th). At no point, did I ever witness a chaperone try to correct any of the actions by the younger guest. I would usually not start complaining until after 2300. The front desk offered many apologies and I was told that there had been numerous complaints, but the noise and horseplay continued. On Thursday, the 16th, the front desk allowed me to transfer to another room which was night and day from the previous room that I had been assigned.
As far as the breakfast area, We were hitting the breakfast area as soon as it opened up, to avoid the rush. My issue with this is, there were only two of us in the area and we were watching the news. The lady that ran the breakfast area, came by our table, took the channel changer and changed the channel to the station that she wanted. I am not allowed to add additional information.due to limits.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

We really apologize for the issues that you experience during your stay, please call the hotel and speak with Charsia Marcus so that we can resolve these problems.
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The carpet needs cleaning; the chairs in the lobby are dirty; (arms covers are needed); the exercise room need upgrades and a treadmill; more luggage carts are needed with sig...
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The carpet needs cleaning; the chairs in the lobby are dirty; (arms covers are needed); the exercise room need upgrades and a treadmill; more luggage carts are needed with signs posted so that guests do not take them to their rooms overnight.« less

We stayed 5 nights and 2 days the bed was not made, 3 days no clean glasses, 1 day no dw-caf coffee, 3 days, ice bucket not emptied, 1 day no water bottle, and the first day t...
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We stayed 5 nights and 2 days the bed was not made, 3 days no clean glasses, 1 day no dw-caf coffee, 3 days, ice bucket not emptied, 1 day no water bottle, and the first day the comforter smelled liked men's cologne. Does a head of household do an inspection? Generally, we tip housekeepers, but not this time. Building needs renovation.« less

I'm not sure if this is a really old property, but the floors seems warped. In my room, when I walked in certain areas, the floor creaked a lot. Also, the bath tub surface s...
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I'm not sure if this is a really old property, but the floors seems warped. In my room, when I walked in certain areas, the floor creaked a lot. Also, the bath tub surface seemed worn. The carpet in the hallway floors could use some cleaning. Also there was one elevator and it was not very smooth. The mini fridge made all kinds of noise all night....it annoyed me. I didn't disconnect it since I had food in it. Breakfast ended at 9am during the weekday. This is really early. My room keys didn't work well. I had to keep inserting and removing them several times to get the door to work.« less