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When the Microsoft Windows Media Player control is embedded in an application such as a Web page, the audio may play back correctly during playback of content, but the video may not play back as expected. The screen may appear black or green.

Make sure that you are using the latest drivers for the video card that are provided directly from the video card manufacturer or from the system manufacturer. If you update the drivers, make sure that the Color Quality setting in the Display Properties dialog box was not reset.

Verify that you have any other software updates for the video card. Also, verify that you have the latest updates for Microsoft DirectX. For other software updates for the video card, and also for DirectX updates, visit the following Microsoft Web site:

The following methods make some advanced configuration changes. These changes may also resolve the issue.

Turn off the Plug and Play setting in the BIOS. This change forces Windows to assign resources differently. Sometimes, this change resolves the issue. See the system documentation or contact the manufacturer of the system if you are not sure how to perform this task.

You may have to determine whether the video hardware is equipped with other utilities which will let you control the Overlay settings. See the system documentation or contact the manufacturer of the system if you are not sure how to perform this task.

Sometimes, changing the rate that the video card updates the screen will correct graphics problems. The settings and methods to change this rate may vary greatly depending on the system hardware. See the system documentation or contact the manufacturer of the system if you are not sure how to perform this task.

DirectX may be detecting an older video card that is no longer installed. See the system documentation or contact the manufacturer of the system to determine the steps that are required to make sure that DirectX is detecting the correct video card.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.