No water was making it to the icemaker, so I first replaced the dual water valve. The valve was bad, but still no water at the icemaker. So I ordered the recommended icemaker from AppliancePartsPros. It arrived in a couple of days and took less than 15 minutes to drop in. The new unit was producing ice in less than 30 minutes. Your parts search, photos, repair videos and quick delivery made the whole process painless.

I assumed (correctly) that the ice flipping mechanism was okay, and the problem was in the timer module - which had a manufacturer's part number on it. The entire ice maker cost about twice what the price of the timer assembly so I figured I'd take a chance. I ordered the part which came quickly, replaced it (easy - three screws) and the unit is now working properly.
The only 'problem' I had was that the water level adjustment control was not identified nor was there an adjustment guide included for making adjustments. This situation was cleared up with a call to your customer service people who looked up and told me what the adjustment procedure was.
I was very impressed by the technical understanding of the customer service people and, what appeared to be, a sincere interest in helping me solve my problem.

Test showed it was the infrared sensor, so I ordered the replacement parts, which arrived with standard shipping in just a couple of day. The video on the site show exactly what to do. The fix and installation of the replacement part was quick and easy. My ice maker is producing ice like bran knew. I could not be happier with the service and information provided by this site. Great job guys, really great job.