Concerns over rogue traders within the home improvements sector have long been documented. However, more extensive research has shown that consumers themselves may have a part to play in building satisfaction levels. Essex based agency, Trade Plumbing, explores this concept further.

A research report carried out by TNS-BMRB has shown that those undertaking home improvement work have a tendency to invest considerably more time in the planning of their proposed work than in selecting the right trader to undertake it. Interviews and video diaries of the survey’s participants would suggest this is because the prospect of planning a dream kitchen or bathroom was a lot more appealing than researching an individual or company with the right experience, attitude and reputation.

This may explain why consumers who initiated maintenance or repair work reported higher satisfaction levels with all aspects of the work than consumers who instigated home improvements.

Having been involved within the industry for over 40 years, the team at Trade Plumbing are more than familiar with this type of consumer behaviour. With such a comprehensive range of bathroom suites and accessories, customers naturally find it easy to get carried away with designing and selecting their perfect designer radiators, or roll top baths.

However, in light of the previous data, the specialists are keen to stress the importance of choosing the right trader too. Ensuring that necessary preparations are carried out to seek a company that offers reliable and trustworthy workers is essential. A representative from Trade Plumbing shares their thoughts on the matter.

“There’s a lot to be said for reputation in this industry. In your search for the right home improvements company, be sure to focus on areas such as quality of work, time management and value for money. At Trade Plumbing we’ve worked hard to establish such a trusted reputation and we believe this comes primarily from our emphasis on customer care.”

Those unsure about their choice would be well advised to speak to prospective companies over the phone before reaching a final decision. Firms that make themselves available to discuss the best choices for each individual customer are more likely to provide a higher level of service.

Another reason Trade Plumbing would suggest spending a little extra time in selecting the right company before the planning stages begin is because often the input of such a company in this area can be invaluable.

Renowned for their bespoke service, Trade Plumbing is a family run business committed to helping people create their ideal homes. They understand that the decision to purchase a completely new bathroom is often one that involves a lot of deliberation and so they offer their advice on everything from measurements to materials.

Their online site allows people to create their own arrangement of features. With a collection of showers, baths, toilets and accessories including heated towel rails and mirrors, the choice can be overwhelming but the team are on hand to make recommendations about which products, colours and styles complement each other and the most efficient way to plan your space. Whether traditional or contemporary, bathroom products can be mixed and matched to suit any budget and décor.

Ultimately, finding the right home improvements provider can actually provide consumers with more time to plan and design their new project. Whilst it’s encouraging to see such a high level of enthusiasm, the emphasis now, is on encouraging people to make the most informed decision on whom they contract to take on their work.

Trade Plumbing is an independent online plumbing and heating retailer specialising in bathroom suites, shower enclosures, heated towel rails and designer radiators. Established in 2006, the team hold customer service at the forefront of their priorities.