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The ZipRecruiter job matching algorithm analyzes millions of jobs from hundreds of job boards to instantly return the most relevant results. Here are some additional tips to help you optimize your search:

Job titles are best:Searching for a specific job title provides more accurate results than company names or other keywords. software engineer is better than coder, and registered nurse is better than hospital.

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Support Center Technical Specialist - 534

Position Summary: The National Support Center Technical Specialists support Inbound customer contact from all Business Service sites on a 24/7 basis, including holidays. Specialists must be able to work independently to handle support for Core and Strategic Customer segments for all VIDEO, VOICE, DATA and HOSPITALITY products that Business provides nationally. Specialists troubleshoot Customer Premise Equipment, Equipment, and identify and troubleshoot network or plant issues. Other Cox managed services that Specialists support include, but are not limited to Webhosting, DNS, CIDR IP, Email, and VPN issues. Specialists’ partner with various local market departments such as NOC, SOC, NTSC, SDC etc., assisting in troubleshooting associated transport systems including Sonet as well as Hi-Cap and Fiber services. The NSC is the primary point of contact for all National Account Customers, Webhosting Customers, Online Backup Customers, and Security Suite customers. If unable to resolve issues at first contact, Representatives effectively escalated issues to appropriate next-level fix agents as needed.

Primary Responsibilities/Tasks - Essential Functions

DATA/VIDEO/VOICE/HOSPTALITY: Receives incoming calls from commercial customers for technical support. Diagnoses and resolves customer technical support issues with emphasis on serving in a professional and courteous manner.

HOSPITALITY Service Responsibilities include: PC/MAC troubleshooting for up to 100,000 hotel guests for internet assistance, inclusive of Email and TCP/IP settings. Remote Server configuration maintenance and troubleshooting at the hotel locations and managing guest registration issues to ensure accurate billing information to optimize Revenue of the product. Also performs dispatch functions and routes fix agents to hotel locations based on Service Level agreements at the hotel properties.

DATA/VIDEO/VOICE/HOSPTALITY: Troubleshoots hardware and software configurations to isolate and determine solutions in accordance with AUP standards.

DATA/VIDEO/VOICE/HOSPTALITY: Maintains current knowledge of all commercial products and uses all appropriate processes and procedures for trouble shooting data, video, and telephony systems and applications.

Providing them with a productive and efficient technical support / customer care experience

Resolving any technical support (data) issues

Responding to inquiries in a timely fashion

Confidential and Sensitive Information:

ICOMS account information, CPNI records

Tools and Equipment:

Common office furniture and equipment, such as:

Desktop computer

Fax machine/printer

Software suites including but not limited to:

Ticketing/dispositioning systems for customer resolution

Access database, ICOMS, Remedy Support

Diagnostic web-based troubleshooting tools:

SOAK,

CATS,

Edgehealth,

Polaris,

Optix,

Web Control Panel,

DNS/Email Control Panel,

iNav,

KCUI,

KIQ, and others

Vision Tools

Granite

Solutions IP Server / UBR Server

Intermanager

KeystoneWeb

MyAdmin

Netweather / Digiweather

Vantive Ticketing System

Apptix Ticketing system

Microsoft SharePoint

About Tech Providers, Inc.:

Tech Providers, Inc., a woman-owned Alabama Corporation with its corporate office located in Birmingham, Alabama, provides consultants nationwide. TPI addresses your technical resource requirements, allowing you to focus on your business. We allow you the ability to hire, manage, and pay IT contractors by being the single point of accountability. Our strength is in our people; we are ready to work hard for you.

Job Description: CorTech International is seeking an Onsite Specialist to help oversee a client in … less than 20 miles from main site.Interested candidates can email resumes to acox@cor-tech.net or apply online. Required Skills:Desired Skills:

are seeking a responsible, motivated Part Time Level 2 Technical Support Specialist with 3+ years … Company Description: We are a small but successful, growing company that is known for our technical … Specialist to work 5-10 hours per week. KNOWLEDGE, SKILLS, AND EXPERIENCE WITH THE FOLLOWING: -Add

computer technology? We are currently seeking part-time employees to represent a leading (Fortune 500 … ) technology manufacturer of laptops, desktops and printers. This position will involve being trained on … client products and working on-site at retail locations in the Seekonk, MAarea as a technology

Job Search Tips

The ZipRecruiter job matching algorithm analyzes millions of jobs from hundreds of job boards to instantly return the most relevant results. Here are some additional tips to help you optimize your search:

Job titles are best:Searching for a specific job title provides more accurate results than company names or other keywords. software engineer is better than coder, and registered nurse is better than hospital.

Zip code can help narrow your location:For location, a zip code is generally more precise than entering city, state.

You can use quotes:Surround multiple terms in quotes to treat them as a phrase, like: "program manager" or "dental hygenist".

You can exclude certain terms:Enter a minus sign before any terms you want to exclude, like: -travel or -"entry level".

You can require certain terms:Enter a plus sign before any terms you want to require, like: +full-time or +"full benefits".