7. Avoid callbacks by taking a look at other areas that may be infested.— Darrell Seelinger, Owner, Oakland Pest Control, Macomb, Mich.

8. Provide the customer with detailed preparation instructions. Do not perform a treatment in a structure that has not been properly prepared.— Foster Brusca, Account Manager, Clark Pest Control, Lodi, Calif.

9. Do not allow landlords, superintendents or management company representatives to act as a go-between for tenants and PMPs.— Ralph Citarella, President, Bayonne Exterminating Co., Bayonne, N.J.