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Wonderful Ship but some things not so good

Sail Date:
May 2011

Destination:
Europe - Western Mediterranean

Embarkation:
Southampton

Firstly the good things had a guaranteed cabin which turned out to be a promenade cabin, wonderful just loved it. Everything looked as wonderful as we had remembered it.

Disappointment number one was Dinner. Service was poor but just the first night so waited. Food on second night just awful, steak overcooked although requested rare, vegetables including roast potatoes were tiny cubes served underneath the meat. No green vegetables at all. Saw the head waiter who noted all our comments and thereafter great, meat cooked as we liked and green vegetables served separately, however only to us, other tables same as before. Waiting staff tried their hardest to help us and were excellent.

Not so the reception staff. Very polite but not helpful. No where near enough seating at nights and one night had to go to bed because nowhere to sit in the whole ship. Customer Service not interested. Also note that both the ice shows (which are just fantastic) and the stage shows are the More
same for 5 years so if you have been before its all the same.

Were 4,200 guests on this cruise against 3,500 on our previous cruise which was just too crowded. Wrote to Royal Caribbean who replied with apologies but just said it is how it is. They know there is not enough seating but there you are. Not the best answer. So disappointed because this is a beautiful ship but won't return now. Less

Ship staff do not tell you that the open top round town hop on/off bus stops right next to the ship. Palms is a wonderful city so easy to get about and the on/off bus costs 15 euros and visits all the sights in town. Don't use the ship shuttle for 12$ as it only goes to the cathedral