Luncheon Vulture

Not great on customer service

Nov 2015

The problem with a vast space is it has to be full to generate any kind of atmosphere. We visited on a Friday evening when both bar and restaurant were pretty dead from the time we arrived to the time we made our excuses and left. There is nothing wrong with the food but what really let us down was the way in which the manager handled my attempt to use my hard earned SM reward voucher. Now whilst I can appreciate that some restaurants want every scrap of paper to evidence that I did have £100 voucher, the fact that he kept coming up and asking for further details just as we were about to start eating each course, is what eventually made us decide to finish our evening in more convivial surroundings. The good news is that I eventually got my money back but I doubt if I'll be rushing back to this Hix outpost, with or without a reward voucher!

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The problem with a vast space is it has to be full to generate any kind of atmosphere. We visited on a Friday evening when both bar and restaurant were pretty dead from the time we arrived to the tim ...