Thursday, May 11, 2017

While working with the new vRealize Operations Service Discovery Management Pack in the Tech Marketing lab here at VMware, I built a dashboard to help troubleshoot service discovery issues. I am sharing this in case others find it helpful.

There are a few things that can lead to service discovery failures:

Version of tools older than 10.1

Tools not running

Unmanaged tools that cannot be updated from vCenter

Invalid guest mapping credentials

This dashboard helps with isolating each of these problems; let me show you how.

The dashboard has six useful sections:

1 - Select the vCenter you wish to troubleshoot. You can also view the collection state of the VC here before digging too deep. If there are problems with vCenter Server, you should address those first.

2 - This list provides all of the SDMP adapter instances; it makes it easy for you to configure excluded services for SDMP.

5 - Finally, open the SDMPTroubleshooting.xml file in an editor (notepad is fine). Create a new metric config called SDMPScoreboard in Content > Manage Metric Config > ReskndMetric and paste the contents of the xml file into the new config (you should overwrite the default contents). Save it and you are finished!