Radiology consortium says it won’t pay for imaging system until supplier fixes issues

The East Midlands Radiology consortium (EMRAD) is reported to be withholding money from GE Healthcare until the supplier patches up problems with its beleaguered imaging system.

EMRAD, which covers eight trusts in the East Midlands, paid £30 million for a cloud-based picture archiving and communication system, radiology information system, and vendor neutral archive from GE Healthcare in 2015.

In October last year, it was revealed that the system was still experiencing widespread failures, at some points forcing doctors to copy images onto DVDs and then sent to specialists via taxis.

According to HSJ, EMRAD is now refusing to pay the full contract cost until GE resolves the problem.

EMRAD director Tim Taylor told the publication that the consortium was withholding “a reasonable sum” from the supplier and suggested that the product GE had delivered was not up to the requirements of the trusts it served.

However, Taylor also suggested that the supporting NHS infrastructure wasn’t up to the task and implied that different ways of working between EMRAD organisations had complicated matters.

A GE Healthcare spokesperson told Digital Health News: “We continue to work closely with EMRAD to resolve any issues.”

University Hospitals of Leicester Trust was previously a member of the consortium but withdrew in October last year due to ongoing problems with GE’s solution.

Digital Health News has contacted Nottingham University Hospitals for comment.

2 Comments

john p
11 April 2018 @
13:17

No, not good. Really saddened to read this.. I would have hoped that in areas where the NPFiT failed, the lessons would have been learned, particularly around failure to deliver.
Its very easy for outsiders (like me) to be critical about stories like this, but 3 years is a long time for things still not to be right. This piece doesn’t really clarify where the issues are, but it does sound like time to find another supplier who can deliver. At least with a VNA, another migration should be less painful.