Treatments/services are not transferable to other clinics. We require at least 48 hours’ notice to be given for any appointment cancellation. If you cancel within 48 hours of your appointment, or do not attend a booked appointment, we reserve the right to charge a cancellation fee of 50% of the treatment cost. In the case of prepaid treatments, the treatment will be forfeited. Refunds will be provided where required under the Australian Consumer Law.

Pre-paid Treatments

There is no refund on pre-pays and they are not transferable to other individuals or clinics, Pre-pays have a 24 month expiry date. If you cancel a pre-paid appointment within 48 hours, or do not attend the appointment, the treatment will be forfeited. You agree to these terms by purchasing pre-paid treatments.

Course of Treatments

In many instances a course of specifi c treatments may be recommended for optimum results. You can’t share your package with others.

Recommendations

If you are under the supervision of a doctor or are using any medications, please obtain permission from your doctor before scheduling/receiving any services.

It is your responsibility to inform us of any medical conditions or physical limitations you may have prior to your treatment commencing.