Marketing

Recently rated by travellers in Holidays with Kids 2016 ‘Top 10 Best Family Resorts’ awards, Oaks Oasis Resort offers a spectacular line-up of kid-friendly facilities for the youngest of guests right through to tweens and teens. Known as one of Australia’s top resorts for families, Oaks Oasis Resort on Queensland’s sparkling Sunshine Coast is set to become even more of …

In 2017, it’s clear that the hospitality industry needs to prepare for even more disruptions that will unfold over the coming year. Airbnb, OTAs, start-ups, big data companies and loyalty program changes will remain the focal points to stay across this year. As a hotel digital or revenue manager, you could get caught up in the hype, continue the passive …

It’s easy to get lost in the minutiae of hotel marketing. Tasks like creating marketing assets, engaging with your audience on social media and analysing data pretty much guarantees that you’ll be fixated on your computer screen for most of the day. However, marketing that has the most impact and produces the highest amount of conversion requires creativity and knowing …

I once stayed in the most charming bohemian B&B owned by a Belgian chef. From the twice-weekly supper club to the eclectic artwork, everything about this B&B was special, but more than those things, it is the relationship I developed with the owner that keeps me wanting to go back. Upon my leaving, she said: “Next time, when you write …

Here’s part 2 and the final five tips for luxury hotels and resorts: 6) Luxury hotel websites synthesise design and e-commerce Clearly, luxury hotels need to be vigilant about their online presentation and perception, but the savviest upscale properties understand that e-commerce tactics and visually arresting design CAN coexist beautifully … and profitably. A few elements to keep in mind: …

Unique amenities, exclusive experiences and personalised service used to be the proprietary domain of luxury hotels … but now these offerings have become mainstream in hotels from midscale upwards. This means that high-end hospitality brands have had to raise the bar even higher to convey an extraordinary guest experience and differentiate themselves in meaningful ways. But this isn’t easy in …

Tourism Tribe, an online learning hub for tourism businesses, has released a program of new educational tools to help tourism businesses get ready for Chinese visitors. Through a partnership with University of Queensland and China experts, industry can now access online advice about digital marketing, social media, customer service and culture to plan their approach to the rapidly growing China tourist market. The China …

There’s no replacing the personal touch in hospitality. In an age when chatbots and messaging platforms are speeding up communication, the importance of slowing down to talk with guests is more important than ever. According to a prediction of travel trends by Booking.com, travelers in 2017 will place huge importance on interacting with staff, and appreciate that the human touch is unique. While …

Constantly remind guests that booking direct is better by prominently displaying your direct booking benefits on all of your marketing channels. One of the simplest and most impactful ways you can convince your guests to book direct is to tell them WHY they should. After all, once a customer finds you on an OTA, the first place they usually go …

Another day, another sharing economy innovation: Uber has launched a new app service that allows it to sync up with users’ personal event calendars. How might this apply to the accom sector? The idea is that the app interprets data in the user’s calendar to recommend destinations for upcoming meetings, etc. It’s an interesting concept that relies on users agreeing …

Products, Services & Supplier Profiles

It’s been months in the making, carrying a vibrant buzz in the air. Now, GALAXYTM has finally arrived and is taking Australia by storm. Let’s take a peek into the New Age of Emergency Lighting. With the rapidly evolving technological advances in today’s connected world, Legrand has developed their first commercial IoT solution, GALAXYTM. Released to the market this year, GALAXYTM …

The future of accommodation technology can be encapsulated in a single word – mobile. Mobile is already disrupting every level of staff and guest interaction, but at RMS we believe this is only the start of a revolution. While it’s been a relatively slow build, within our business it feels very much like mobile has reached a tipping point. We …

SIHOT Property Management Software is considered “the new kid on the block” in the Australasia region, but as a matter of fact, SIHOT has been around for over 30 years. While a large number of clients are situated throughout Europe, we have been able to establish a sizeable client base in Australia, New Zealand, Fiji, Hawaii and the Philippines over …

The modern lighting age The rapid growth of dimmable LED technology has paved way towards a new era of lighting, one that sees light play as a modern day art form whilst saving a heap of energy. While this has invited an endless amount of creative flare using an array of lights and dimmers, it also increases the risk of …