Troubleshooting > Roaming

What is Roaming?

Roaming is when you use your TracFone outside your locally programmed calling area. Once you travel outside this local calling area, the Roaming indicator will be displayed on your TracFone. Once you return to your local calling area, this roaming indicator will disappear. For some Digital phone models, when you make or receive roaming calls on your TracFone, your Airtime will be deducted at the rate of 2 minutes for every minute used. If you phone is GSM, you airtime will be deducted at the same rate of 1 minute.

Why is my phone deducting 2 minutes for every minute I use?

When you leave your local calling area, your phone will automatically deduct 2 minutes for every minute used to make and receive calls.

Why is a triangle flashing on my screen?

The triangle flashing is the roaming icon for your phone model.

Why does my screen say RM/Roam?

The RM/Roam is the roaming icon for your phone model.

Why is my phone roaming if I'm in my local area?

Please go to "Service and Support" and select "Technical Support" on our website and follow the instructions provided. This will help determine if your phone is deducting the correct amount of minutes for calls in your local calling area.

What should I do if my phone is always roaming?

Please go to "Service and Support" and select "Technical Support" on our website and follow the instructions provided. This will help determine if your phone is deducting the correct amount of minutes for calls in your local calling area.

Why do I get a roaming network message when I try to make a call?

You will receive this message if your phone is unable to roam and you are outside your local calling area.