Up to now, help lines, support, etc... couldnt figure out how to recharge it

Main problem seems the lack of line number

Tried finding app to see line number inside the sim card... no luck... there are several other numbers inside, but no line number. Is seems connections are managed using some of those sim card's internal numbers, not actually using the line number

All replies

Hey, magenta4633692! Are you trying to roam on TMO with a Telcel SIM, or using a T-Mobile SIM in a device you brought from Mexico to travel with? It sounds like you're trying to add funds to a prepaid SIM card -- is the trouble that you need to add funds to a T-Mobile account, or a Telcel account?

Yikes -- I'm so sorry to read that! Unfortunately we're not able to look up your number, even if you're roaming on TMO. My normal suggestion would be to just call someone and ask them what the incoming call info says -- but if you're entirely out, that might be tough! I do know that we have a shortcode our customers can use to check their phone number -- #NUM# or #686# -- but I'm not sure if simply roaming on our network will be enough to make that work for you, or if it would be specific to devices using a T-Mobile SIM or T-Mobile branded software. :/ Can you give it a shot and let me know?

We're not able to do that for another carrier's SIM, but Telcel may be able to do so! I can't speak for other companies' capabilities, but it can't hurt to check. You can find them online here: Telcel es la Red