Service

Always at your serviceWe are pleased to assist you as your competent partner. The Service of EMKA Electronics provides installation, set-up and function check and maintenance as required. Everything from one source. The service professionals of EMKA Electronics ensure the optimum operation of the EMKA Rack Management Systems at any time.

Service contract

Scope of supply and services

Software licence fee; software updates, if available

Annual system check, incl. function check (mech. / electronic)

Warranty battery life, battery exchange every 3 years

Material costs (among others batteries, handles, etc.) (*)

Travel expenses (*)

Working time (*)

Invoicing system extensions (e. g. integration of new cabinets) only work and material costs incurred if action can be coordinated with the routine maintenance work.

guaranteed reaction times in case of failure (**)

(*) not in case of incorrect use or damage caused by the customer(**) in case of trouble ticketing until 11.00 a.m.: troubleshooting service on the same working day; in case of trouble ticketing after 11.00 a.m.: troubleshooting service on the next working day by 12.00 p.m.; troubleshooting service generally within the customary working time during the customary working days.