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Issue with multiple Exchange Office 365 accounts in Outlook 2010

I am running Office 2010 on Windows 7 and I am trying to connect to 2 Office 365 Exchange accounts within our Office 365 account (i.e. 2 different email addresses that fall under the same domain in our Office 365 account).

It seems that once Outlook connects to 1 of the accounts, the other is never able to connect. It seems to connect to the default account first, and then the 2nd Exchange account never connects. We previously used a different Hosted Exchange provider (before Office 365) and it worked fine, so it seems that something at Office 365 is blocking this somehow ?

Gabriel, I don't understand why this kind of a solution is proposed and repeated as it isn't a suitable solution. I would expect that people from Microsoft would have more experience and should know more about Microsoft products

With the solution you suggest all sent emails arrive in the wrong sent mailbox (only in the user account sent mailbox). This means mails sent for example from an info@... address which has been added by your way will never arrive in the sent mailbox. No other user can' see any reply. Emails will be sent on behave off and you don't always want customers can see your personal address

I was experiencing the above problem 9 months and recently all computers are working well, with some 3 different accounts added. The experience I have is that if one of the accounts can't connect to the exchange server the following might help

1)

- close outlook and reboot your pc

- restart outlook

We experienced problems with outlook when we didn't close outlook and the pc goes in sleep mode. If we don't rebout some accounts just can't connect. Also try to turn of your firewall to see if it helps

2)

if the above doesnt help you should remove all added accounts from outlook, close outlook, and add them again one by one..

I will not shout very loud, but at this moment all are working fine. The above is not a professional solution as it seems MS have some bugs in office365 or outlook: it has given us a terrible headache and we had to install several outlook for one user on different locations, if one was not working well they could access on a remote servers to access by remote desktop connection, This is not really a cheap solution but it gave us the guarantee iemployees could access outlook on the server which would perhaps work

Thanks for the feedback.

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This permissions gives userb@domain.com send-as access to the usera@domain.com mailbox

Please note, some info on the web about setting up send-as permissions suggest using the "Add-ADPermission" cmdlet. In my testing, this causes emails sent from usera@domain.com's mailbox to appear in userb@domain.com's sent items (as Sandy pointed out above). So if you implement this workaround, please make sure to use Add-RecipientPermission

Finally, the Add-RecipientPermission permission doesn't get applied immediately, it may take and hour or more after you apply it for it to take effect (took about 35 mins for me).

Just an FYI, I know the folks at Microsoft are working very hard on this. I have setup a reproduction VM for them, and they have logged in several times to collect logs, and test fixes. Don't beat them up too much about this. Gabe and Larry have engaged the Windows, Outlook, and Exchange teams to all work on this together. I know sometimes this thread looks a little dead, but I have been exchanging email with Gabe and Larry on this almost daily for months, so I know they are working hard to get the problem rectified.

Thanks for the feedback.

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Have there been any more headway into a real fix for this??? I shouldn't have to be going into Powershell to make this work. I am still having issues with having 3 exchange accounts on the same domain under my outlook 2010 profile, I get constant disconnects and usually don't receive my emails 5-10min after the fact sometimes longer.

Thanks for the feedback.

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For the time being please use the solution in this KB article, support.microsoft.com/.../2675986. It does unfortunately require using powershell. We will be updating the article with more explicit steps to help make it easier to follow. The problem with the disconnects happens when using multiple user accounts to access multiple mailboxes. The solution works around the problem by configuring a single user account to access multiple mailboxes. The Product Team is still investigating a longer term permanant fix. We do not have a timeline yet when that fix will be available.

Thanks for the feedback.

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If at any time you cannot reach me, please contact the next available Support Engineer. To do this, please call one of the numbers found in the Administration Center (portal.microsoftonline.com), or call US/Can is: 1-800-865-9408.

Thanks for the feedback.

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This is John Rockafellow with Microsoft Online Services Technical Support.

Regarding your Service Request "1171088538", I am going to reassign this service request to the next level of support. The next available Support Agent will respond via this service request as soon as they are available. Thank you for your patience.

Please update the Service Request in the Microsoft Online Admin Center if you have any questions.

Thank you for contacting the Microsoft Online Services Technical Support.

Thanks for the feedback.

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As we discussed it’s know issue with Office 365, It will be fixed next rollup of office 365, at that time it will be fixed. Sorry for the inconvenience. Meanwhile will close this case with your permission, will intimate you once roll up is released.

Thanks,

Joseph

Thanks for the feedback.

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For the time being, please use the workaround in this KB article to use more than one account with Outlook, support.microsoft.com/.../2675986. The Product Team is investigating a solution but we do not yet know when a fix will be released.

Thanks for the feedback.

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The Product Team is still investigating the issue and we do not have a timeline for a fix yet. For the time being, please use the solution in this KB article, support.microsoft.com/.../2675986. As we make any progress I'll update the forum thread.

Thanks for the feedback.

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We are having the same problem. Multiple accounts in the same outlook profile is not possible. 20 personal accounts and 6 account to be used als multiple mailbox. The hostfile hack works but it meens a lot of extra work. 20 workplaces ( at the office) where we have to change the hostfile so more than one account can be used in outlook 2010. Than 10 workplaces (private pc's) for the peoples who somethimes work at home to be changed. We really need a fix from microsoft.

What if microsoft changes the IP addresses for the exchange servers? Do we need too do all the work again.

Thanks,

Nisse

Thanks for the feedback.

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