Cannot create a user nor modify any user in Sitefinity 5.4CancelThe title field is required!

When I go to Administration (drop-down menu appears) and choose and go to the 'users' page (where all users are listed) and try to either modify or create a new user, I get the following error (How do I fix this?? What can I do? I cannot create nor modify any users! :-( ):

Specified dynamic type 'Telerik.Sitefinity.Security.Model.SitefinityProfile' was not found.Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
Stack Trace:

Would it be possible for you to go to Administration -> Advanced Settings -> UserProfiles -> ProfileTypesSettings and check whether you have SitefinityProfile added. If not please try to recreate it by clicking on the Create new button and setting the values in the field as following:

If the problem still persist please inform us what changes have been done before you start encountering this problem.

Regards,
Stefani Tacheva
Telerik

Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Sitefinity CMS Ideas&Feedback Portal and vote to affect the priority of the items

Thanks for your reply. Well, I would just like to reiterate that we are using Sitefinity version 5.4. I'm mentioning this because your instructions (Administration->Advanced Settings->UserProfiles->ProfileTypesSettings) do not seem to 100% coincide with what I had to do to get to where you're directing me (I had to go to Administration->Settings->Advanced->UserProfiles->ProfileTypesSettings) See attached pictures/files.

In any case, I went there and we do already have Telerik.Sitefinity.Security.Model.SitefinityProfile under ProfileTypesSettings. Is there anything else we can do to solve this problem? If I were to delete this file (Telerik.Sitefinity.Security.Model.SitefinityProfile) and REcreate it, would I lose credentials of all users, including mine (admin)? If so, how would I log back in?

Regarding your question about what we may have done before before we started encountering the problem... nothing drastic that we can remember. We were simply using Sitefinity the normal way, but when we wanted to create an additional user, we could not do so.

Your prompt attention will be appreciated as we have some users who need their own username and credentials.

The issue you are experiencing really strange. As I can see from the screenshots you have a SitefinityProfile under the ProfileTypesSettings and you should not receive this error message.

In order to make sure that the Sitefinity profile is configured properly, can you please click on the Telerik.Sitefinity.Security.Model.SitefinityProfile under the ProfileTypesSettings and let me know if the fields contain the below information:

In addition to this, can you please let me know if this is a project which has been migrated from Sitefinity 3.7? If so, can you please go to Administration -> Modules, please find the Migration tool module and if it not enabled please install it from its Actions link. Then please restart the application and test the behavior again. We have a known issue that if the Migration tool module is disabled in a migrated project issues may appear when creating and deleting users.

This is because when you migrate your site the Migration module creates a new provider - the OpenAccessMembership37Provider - this provider will store the migrated users form your Sitefintiy 3.7 site. This provider is configured in the Migration Module (i.e. it's not present by default), and its settings are read form the migration module's configuration. When you disable the Migration module, these configurations are no longer loaded, and thus might be the reason for the issues you are experiencing.

Regards,
Sabrie Nedzhip
Telerik

Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Sitefinity CMS Ideas&Feedback Portal and vote to affect the priority of the items

No, this project has not been migraded. The error still persists despite having done everything you instructed. Sadly.

With respect to the Sitefinity Profile being configured properly, well, all the fields in the Telerik.Sitefinity.Security.Model.SitefinityProfile under ProfileTypesSettings are exactly the same as what you described (see attached file)

Thank you and please let me know anything else to try. We are in severe need to get this fixed.

I am still waiting for a reply to my problem. Or is there any way to reinstall everything from scratch!? Please help. It has been almost 2 months since I last wrote my reply to both of you. PLEASE HELP! We need to get this working ASAP!

It is really hard to say what is causing the issue on your side. The issue occurs in the InitializeControls() method in the UserProfilesControl.cs class where Sitefinity tries to get the SitefinityProfile type and is not able to find it.

In order to research the issue in more depth we need to debug the project against the source code. What I can suggest is that you open a support ticket so that we can further help you with this issue.

Regards,
Sabrie Nedzhip
Telerik

Do you want to have your say in the Sitefinity development roadmap? Do you want to know when a feature you requested is added or when a bug fixed? Explore the Telerik Sitefinity CMS Ideas&Feedback Portal and vote to affect the priority of the items

Webinars

Tools

Progress, Telerik, Sitefinity and certain product names used herein are trademarks or registered trademarks of Progress Software Corporation and/or one of its subsidiaries or affiliates in the U.S. and/or other countries.