TripAdvisor Traveler Rating:

2.05Cleanliness

1.05Location

1.05Rooms

1.05Service

3.05SleepQuality

2.05Value

1.05

“Bad Experience”

Sep 04, 2013Victor V, Cidra

At check-in the front desk staff wasn't my reservation and told me if I was very sure if I had a reservation but the question was not of the good way. The bathroom of the room was ugly and the bath and washer hand were with mold, one day we arrived to the hotel at 6:00 pm and the room was dirty when we left it during the morning. At check out the same front desk staff named KERRY was making check out to other people and they gave to him a towel and he told them "hold on I'm not going to touch that", when the people left KERRY clean his hands with a wipe but it was like mad. At the moment of our turn of check put he didn't tell us see you soon or thanks for coming the guy was berry rude with us.