Client service charter

New South Wales Courts and Tribunals are committed to providing our clients with a high standard of service. The
client service charter sets out the services NSW Courts and Tribunals provide and the standards you can expect.

Registry services

We aim to:

serve you within five minutes of attendance

acknowledge telephone enquiries within five rings

process all documents within three days

Information services

We will provide you with assistance and information about our services, procedures, your case and your options.

We can provide information or a referral to mediation, support or legal services.

Access

Information about our services is available at registries, over the telephone, by facsimile, via the post and online at New South Wales Justice.

We will continue to improve our service delivery and be responsive to the needs of our clients and the community.

We aim to provide safe and accessible court, tribunal and registry facilities for all clients.

Our service commitment to you

We will:

be courteous, respectful and professional

act honestly, fairly and impartially

take into account your specific needs

provide access to our information, services, courts and tribunals

treat your information and enquiries in confidence and with sensitivity