Investigation

There are many instances where organisations may be required to undertake investigations for matters that may arise in the workplace. It is essential that any investigation conducted is transparent, unbiased and there is no conflict of interest between the investigator and the issue(s) that are being investigated. Proactive Complaints Management has undertaken a number of complex investigations involving:

What can your organisation expect from Proactive Complaints Management?

1) An initial meeting with the relevant senior staff of the organisation to discuss and assess the appropriateness of conducting an investigation;

2) An agreement on the scope of the investigation;

3) An agreement on the reporting requirements i.e. who will receive the report and in what format;

4) Type of investigation i.e.
• Take statements only;
• Take statements and reach findings of fact; and
• Take statements and reach findings of fact as well as make recommendations either specific to the events or more generally;

5) The investigators obligations:
• Act fairly, without bias (including disclosing any potential conflicts of interests);
• Provide individuals who are involved in the investigation a full opportunity to participate and provide any information to the investigation;
• Make all reasonable enquiries to gather evidence before making a finding;
• Complete the investigation in a timely manner; and
• Observe strict confidentiality requirements outlined by the organisation/client;

During an investigation an individual being interviewed may request that they bring along a support person. This fact sheet will explore the role and responsibilities of a support person and could also act as a policy guide for organisations.

If you have any questions please email Steve Aivaliotis at steve@proactivecm.com.au