Missing GTalk icon from apps list

I just bought the Droid 4 for my wife and had it mailed to her as she is away right now. I have the Razr and my app list is ok, although a tad bloated. However, I have been trying to get her to setup her GTalk since it is easier for us to talk while I am at work. Bad reception (sends messages multiple times or not at all) and constant chirping of messages..

However, she is telling me the icon is not on her list of apps. She says she checked for talk and gtalk. Has anyone encountered this as of yet? The manual says it should be in there.. Unless my wife is just blind.. lol