Looking for a job where a passion for innovation, a culture of teamwork, and opportunities for growth are valued and rewarded? You ve come to the right place.

You don t have to be an airline aficionado to join American Airlines. It takes more than cool planes to keep us ahead of the curve, and thanks to our team of behind the scenes professionals, we do just that. As the largest airline in the world, American Airlines is in the business of serving the global travel needs of our customers. At the core of the Company is our commitment to each customer and each employee. We are dedicated to developing and delivering what our customers value and are willing to pay for. Customer-centric planning, innovative marketing, and an exceptional customer experience are supported by a cadre of talented people.

What does it take to join us? We re glad you asked! We expect exceptional skills in your discipline and a dedication to being the best as we relentlessly pursue our goal of being not just the largest airline in the world, but also the best airline in the world.

Fortunately, we re building on almost a century of innovation and firsts in our industry and we plan to continue that tradition of excellence.

About The Job

The Specialist, Business Technology will serve as a liaison between Business Technology and our TEQ (Training, Engineering & Quality) division. The Specialist will play an instrumental role in training, developing and supporting the applications rolled out by the Business Technology Team. This individual will be the resident SharePoint person for TEQ. The ideal candidate will have extensive experience with SharePoint and the ability to construct complex workflows.

This role is located at our Technical Operations Center (TOC) facility, located in the Dallas-Fort Worth, TX area.

Specifically, you ll do the following:

Streamline customer support requests for SharePoint, K2 and Lotus Notes

Work with TEQ Stakeholders to understand customer processes in order to document, design and develop applications using K2 and SharePoint

Track and manage analytics for both the K2 and SharePoint platforms

Develop and maintain strong business relationships with our TEQ customers

Develop forms, applications, and workflows for SharePoint sites within TEQ

Creates and delivers Training for TEQ employees in the areas of SharePoint and K2

Manage SharePoint administration for TEQ

Facilitate User Groups for SharePoint and other TEQ applications

Maintain the TEQ SharePoint Homepage

Direct Communications for the TEQ Homepage

Complete other assignments and projects as directed by Manager

Lead or participate in demonstrations to present solution capabilities to stakeholders

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