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Management

Today’s managers are so much more than simple caretakers. Self-storage managers are responsible for a facility’s marketing, daily and monthly maintenance, signage, security, renovations, curb appeal, sales, customer service, site inspections, lien sales and auctions, community relations, website, ancillary services and products, and more. Day-to-day self-storage operation requires a different set of skills that includes the handling of operational essentials, customer-service savvy, phone etiquette, legal know-how, and sales and marketing finesse. Managers must define their markets, determine rental rates and concessions, deal with the media, choose effective advertising, and understand online marketing all while keeping an eye on the facility’s bottom line.

A former self-storage manager and two ex-employees will face trial for allegedly stealing rental payments and customer property from units at 4 Storage in Bristol Township, Pa. Benjamin Vargas Sr., 42, is accused of stealing more than $44,000 in cash rental payments, among ...More

An anonymous tip led to the discovery Dec. 29 of 168 pounds of marijuana inside a self-storage unit in Sausalito, Calif. The tenant was also apparently living in the unit at Marinship Self Storage, according to investigators. The unit had an electrical source, bed and cable ...More

StorageBattles.com, an online-auction website serving self-storage businesses, has merged with another storage-auction website, Salt Lake City-based SealedOnlineBids.com. Together the sites have more than 1,000 registered facilities and 25,000 registered bidders. ...More

Guest blogger Cat Lane knows most self-storage operators face time and budget issues when it comes to addressing Internet and social-media marketing. But with consumers’ increasing reliance on the Web and more and more storage business conducted online, she believes the one ...More

Inside Self-Storage (ISS) has released a series of five instructional Guidebooks for 2013 focusing on self-storage ownership, management, building/investing, marketing and technology. The digital publications are available on demand individually or in a discounted bundle at ...More

One add-on business model gaining momentum in the self-storage industry is the pack and ship store. This article provides insight to the concept and will help facility operators indentify the various profit centers associated with this type of business. ...More

Self-storage operator StorageMart has launched a Pinterest-based sweepstakes to capitalize on a goal many people often have at the beginning of each year: to get organized. The “Pin to Win: Organize It 2013” Sweepstakes will award one winner a grand prize of $500 and a copy ...More

As many self-storage owners will attest, the decision of whether to add wine storage to a facility must be considered carefully. Demographics should play a major role, but also the cost of customizing the facility to the unique features desired and required for wine ...More

Guest blogger Delilah Scott expanded her self-storage facility’s involvement in Toys for Tots this year by volunteering at her local Marine base. Not only did she get a behind the scenes look into why this program is so special, she also was awed by the spirit of the ...More

The economic climate puts pressure on self-storage business owners to seek additional sources of revenue, and a tenant-insurance program can be one of them. But before you choose a program based solely on dollar signs, here are a few important things you would be wise to ...More