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Moving on

Based on the experience of the Veolia Eau Technical Directorate, this guide explains how to set up your own expertise management initiative. To ensure they do not leave out any available knowledge on the subject, the authors take a pragmatic approach to demonstrating situations concerning SMEs and multinationals alike.

The guide’s aim

This guide encourages businesses to manage their expertise as a strategic resource and instructs them in how to structure knowledge, set up monitoring networks, use information technologies and promote contributory approaches (feedback, patent analyses and so on).

Being better equipped for taking on the competition

To keep hold of their competitive edge, businesses must use the knowledge they have that sets them apart from their competitors, for example experts or development stakeholders of emerging strategies.

This resolutely practical book has been written for the benefit of collectiveintelligence to innovate, anticipate market trends, promote and protect expertise. It is a methodological guide for managers, knowledge managers and intelligence managers.

Some examples of questions broached in the guide

What can be gained from managing expertise?

How is expertise different from competence?

How can experts be mobilised and how can you get them networking?

What are the methods for capitalising on this rare but vital knowledge?

What role does technology monitoring play in updating a business’s expertise?

The authors

Valérie Brosset-Heckel is head of the "Expertise Management and Monitoring” Department at Veolia Eau’s Technical Directorate. After working in the Group’s Human Resource departments, she joined the Technical Directorate to oversee themes pertaining to Knowledge Management.

Michèle Champagne manages monitoring and capitalisation of technical knowledge activities within the "Expertise Management and Monitoring” Department. Thanks to her dual training in history and monitoring, she has been able to develop an initiative for making use of any corpus of information. She runs a network of experts as part of her monitoring activities.