Reviews summary

4

Good

(
1122
reviews)

Brilliant

606

Good

399

Average

90

Poor

20

Awful

7

14
Traveller reviews from Holiday Watchdog

Great Stay by the sea

5

Brilliant

by porter_osborne

Reviewed Thu 29th of November 2012

"My wife and I traveled to Dubrovnik on a budget and were amazed by the affordable price of the ocean front rooms ($135 US). We would definitely stay there again. Top floor rooms are advisable as views are obscured from ground and first floors. Views of the islands and sea were fantastic from the second floor rooms. The rooms were comfortable and the staff was pleasant and helpful at all times.

The resturant has a great patio overlooking the harbor and the food, although buffet style is great. Breakfast/brunch was the best meal for the price, and we did not need food until the evening after eating the morning meal.

There is no real beach at this location. Sunning areas are concrete poured between boulders. While not optimal, this provided a sense of rusticness to the sunning areas. There are areas to dive and a swimming area for guests.

The hotel is remote from downtown, but we found that to be a plus. No noise. A local bus stops 1 block away with service every 15-20 minutes to the old town. A great resturant, Komin, is in the park two blocks away. The walking path just outside the hotel winds along the harbor. There is a nice little cafe just past the edge of the hotel property, on the hillside overlooking the harbor."

Holiday details

Travel date: Sun 6th of January 2008

Friendly staff, nice location

4

Good

by trapeder

Reviewed Fri 9th of November 2012

"We stayed at Neptun Hotel four nights. We got a room (806) in the top floor. It was actually two rooms, one as a bedroom and the other as a living room. Both rooms had its' own bathroom. They also had balcony facing the sea with a superb view.

The room was clean with all the nescessary equipment, including AC.

The hotel area is also very nice and clean with two pools and it's own resturant.

It's easy to get to the old city of Dubrovnik from the hotel. The nearest bus stop is about 2 minutes walk from the hotel.

With it's friendly and helpful staff and the nice rooms I will recommend this hotel."

Holiday details

Travel date: Thu 27th of December 2007

Absolutely lovely!

4

Good

by JessV

Reviewed Thu 29th of November 2012

"My husband and I stayed here for 4 nights in September and absolutely loved it. All the rooms have ocean views and balconies and were clean, modern and comfortable. Staff were friendly and the free internet access in the lobby was handy. The hotel is about 10-15 mins from the old town on a bus that picks up about 50 meters from reception, so very easy. The terrace just off the lobby had stunning views out to sea where you can watch the sunset with a cocktail from the adjacent bar, although there aren't many chairs there so best to get there a bit early to get a good spot. The hotel's location means that the sunset views were even better than anything we saw from the old town.

The private beach was fairly small but lovely - basically a series of rocks where you can take a sun lounger and spend the day cooling off with dips in the ocean or swims in the 2 pools. There is a buffet restaurant where they serve breakfast (good spread of the usual suspects - cereals, pastries, cheese, cold meat etc) and a terrace restaurant where they serve seafood and pizzas for lunch or dinner. Service at the latter was a little patchy, but the seafood was good if a little on the pricey side.

All in all, an excellent hotel and definitely recommended."

Holiday details

Travel date: Sat 6th of October 2007

Loved the Importanne Suites

4

Good

by Swisschick

Reviewed Mon 3rd of December 2012

"My husband, I and our 3 children stayed in the Importanne Suite part of this hotel for 2 nights in July. Out of all the hotels we stayed in on our travels round Croatia, this was the most luxurious and comfortable of them all. The suite comprised of 2 large bedrooms and a living room with kitchenette and there were 3 bathrooms. Our suite was on the top floor and the view from our very large balcony was fantastic. The service was friendly and accomodating. We also managed to always find sunbeds and umbrellas at the beach area. I would highly recommend this hotel to anyone wanting to visit Dubrovnik and especially for families with children."

Holiday details

Travel date: Sat 11th of August 2007

Bst service we've ever experienced.. bar none.

4

Good

by mares30

Reviewed Sat 3rd of November 2012

"We stayed at Importanne for one week in July., as we got married in Dubrovnik. The staff were amazing - nothing was a problem. Our room was clean, amazing views from our huge balcony. We cannot recommend the Importanne Resort highly enough."

Holiday details

Travel date: Mon 30th of July 2007

Excellent hotel

5

Brilliant

by MPORIreland

Reviewed Sat 3rd of November 2012

"We really enjoyed our stay In Hotel Neptun. On arrival we got a free upgrade (room with sea view) without even asking for it and on departure we got a late 4 o clock check out free of charge. The staff working there are very helpful and friendly and in no small part contributed to our very pleasant time in Dubrovnik. Having spent the previous 5 nights in a dump of a hotel in Hvar this really felt like luxury. Most of the rooms have recently been renovated so be sure and ask for one of the new rooms when checking in. You will need to get bus 6 or 6a into the old town which only takes 15 minutes and could not be easier as the hotel and the old town are the final stops at different ends of the line. The hotel pool and sea enclosure seem to be shared between a few hotels so get down early as there are a limited number of Parasols available."

Holiday details

Travel date: Wed 25th of July 2007

Fantastic Views

4

Good

by SussexCpl

Reviewed Thu 18th of October 2012

"We stayed at the Importanne Resort in a 1-bed seaview suite in the âImportanne Suitesâ section of the resort.

The welcome at reception was very good. We found service levels in Dubrovnik (hotel, restaurants, excursions) to be much better than expected â very attentive and eager to please. Couldnât have been more helpful. Took no longer than 5 minutes to check in and deliver luggage to the suite. There was a complimentary fruit basket waiting for us in the bedroom.

The Importanne Suites are obviously newly decorated & furnished, and kept spotlessly clean. The view from the room was awesome. It isnât 5 star though. The suite was huge, but could have done with better interior design (odd mixture of red, white and blue carpets and pink walls), and touches such as tea & coffee facilities, extra bathroom stuff like ear buds/cotton wool, artwork on the walls, flowers â anything really (other than size) to distinguish it from the other hotels in the resort, the Ariston and Neptun. Having said that, toiletries were replenished each day, and there was a mini-kitchenette with fridge, sink, hotplate and microwave. No cutlery and crockery though â only glasses. Air-conditioning was effective and quiet. The bed was Superking size and very comfortable. The bathrooms were very nice â very useful having a 2nd bathroom containing large shower, basin and toilet. Water pressure and availability of hot water was excellent. The balcony was large â stretching the length of the living room and bedroom â and directly overlooking gardens and the sea. TVâs in both rooms with good reception and channel selection, and 4 telephones. Plenty of bath and beach towels, and robes & slippers.

Breakfast was average. A fair amount of choice â hot and cold, including (as a previous reviewer mentioned) the strange options of carrots, broccoli and cauliflower. Breakfast for the entire resort is in one place though, and can get very crowded in the last hour. Staff struggle to keep the tables cleared, and we had to get our own cutlery each day. The restaurant has wonderful views though.

The pool area is lovely. Loads of places to site your sunbed, and the choice of a swimming pool or the Adriatic to swim in. There were not enough sunbeds though, and prone to the extremely selfish sort of people who âreserveâ beds by putting towels on them, and then disappear on excursions for almost the entire day â forcing others to lie on concrete. We noted a number of sunbeds occupied only by towels for over 6 hours one day! A few of us staged a rebellion and removed the towels so that other poor souls who were actually there could have some comfort. A small victory for the decent people!

The location of the hotel is a fair distance from the Old Town, but we found that to be a distinct advantage. The views are awesome, and the resort surrounded by pine & olive trees. There is next to no traffic noise. There is a lovely 10 minute cliff side walk to Lapad, where there are loads of good restaurants & a nice evening atmosphere. As stated in other reviews, buses are frequent, and tickets 20% cheaper if you buy them at Reception."

Holiday details

Travel date: Mon 16th of July 2007

Would definitely stay here again

3

Average

by tlgriff

Reviewed Mon 29th of October 2012

"The Importanne Resort of which the Hotel Neptun is part is directly on the coast in the Babin Kuk area about a 20 minute bus ride from the Old Town of Dubrovnik and about a 10-15 minute walk from the centre of the resort. The hotel, therefore, benefits from a quiet location but also easy access to both Dubrovnik and the Babin Kuk restaurants and shops (though some nearer shops would have been good). The bus stop to Dubrovnik is minutes from the hotel and the buses run frequently throughout the day and upto about midnight, which means that you can go into Dubrovnik in the evening without worrying about getting back (though there is always a scrum to get on the bus for the return journey). While there are some good restaurants in Babin Kuk (including the Levanat, and the Komin, which is not very well sign posted but is minutes away from the hotel just past the bus stop i.e. not on the main drag) it is well worth experiencing the atmosphere in the Old Town of a night time as it is completely different to during the day and there is a better choice of restaurants there including the Konoba Ekvinocijo . We booked a room with a sea view in one of the new blocks and slept with the door open every night (by choice - air conditioning was provided) and we were not disturbed by any noise from inside or outside the hotel - even when there was a wedding reception in the hotel's restaurant on the Saturday evening! The room was huge and mostly in excellent condition (except for a hole in the wall where previous occupants had opened the door to the balcony and an uncleaned balcony floor frm when we arrived and for the whole time we were there). The reception staff are extremely helpful and all speak good English (though they do appreciate it if you greet them in Croation - however badly you try!). You can buy bus tickets from reception cheaper than on the bus and they will also book excursions for you through Atlas. We are not fans of organised trips but we would recommend you do this (or use one of the other big tour operators e.g. Kompas) for trips to e.g. Korcula, Mostar or Mljet. We booked a trip to Mostar through an independent agent over the internet before we left and ended up with just an hour and a half to explore it as most of the day was spent in Medjgorje (a Catholic Pilgrimage site, which we were not expecting). The guide also had his tyres let down as he failed to pay for parking (this took an hour to fix) and then was booked for speeding on the way back into Croatia. We booked a trip to Korcula through one of the many agents in the centre of the resort - we were picked up at 8am and then abandoned because the guide (who was accredited by the Croation tourist board) decided he didn't want to go. We only found out after we had been left waiting for an hour because there was a Slovenian couple on the same excursion who had a mobile phone and an English speaking daughter back home whom they telephoned to translate for us! Breakfast was good with a wide variety of options (including carrots, cauliflower and broccoli, which we did not try!!!). Our only complaint is that we were overcharged on leaving, which took 20 minutes to resolve. All in all though, we would definitely stay here again."

Holiday details

Travel date: Thu 5th of July 2007

Great location and service. Small rooms in older hotel section.

5

Brilliant

by wks

Reviewed Fri 9th of November 2012

"The newly renovated hotel is beautiful. It is know as the Importane Resort rather that the Hotel Neptun now. There are 3 separate facilities with the new section having beautiful new rooms with flat screen TV's and elegant bathrooms. The rooms in the Neptun section are very small, but the views are gorgeous overlooking the island off the coast of Dubrovnik. The bus transportation to the old city is excellent. The buses run frequently and are ontime. The staff is extrodinarily helpful. The renovations were not yet complete when we visited, but they were working hard to complete the work."

Holiday details

Travel date: Sat 16th of June 2007

Neptun Hotel Great place to stay

5

Brilliant

by Martin055

Reviewed Mon 3rd of December 2012

"Just returned from Dubrovnik had a wonderful break.The hotel was very good and in a great location on the Lapad Peninsular over looking the sea.As previously stated the Hotel has been recently refurbished everything is very fresh and clean.The overall service is very good but the exceptional friendliness of ALL of the people(but in particlular Enes & Miro behind the bar) working in the Hotel staff make this a MUST for any visitor. It is with out doubt the best level of service I have experienced, they should bottle it and sell it on the open market WELL DONE !!!!!!"

Holiday details

Travel date: Mon 11th of June 2007

I've just got back from a late holiday i...

5

Brilliant

by M FÂ Breen

Reviewed Thu 19th of October 2006

"I've just got back from a late holiday in Rabac, 10th to 17th November and, luckily, the weather was unseasonably hot and sunny. Not a cloud all week. Like the other reviewers I was very impressed with the hotel. Very friendly staff and an excellent choice of food, particularly the choice of bread at breakfast time. It would have been handy if the bar stayed open a bit later. 12 o'clock is a little early for me to go to bed on holiday but as the staff seemed to have been working since early morning I couldn't really complain.

A special mention must be made of the Thomson rep, Shirley. A very pleasant and helpful Scottish lady who speaks fluent Croat. This proved to be handy when our hire car was delivered to the wrong Neptun Hotel in Pula. She sorted it out in minutes. We decided to drive to Venice which could have been very daunting. However, thanks to Shirley's excellent directions and a good map of Istria bought in the small shop next to the hotel entrance we made it there and back without any problems. A long trip. Nearly 4 hours each way, but well worth it. If you don't fancy driving Thomsons organise a coach and ferry trip.

By the way, if you're looking for the Neptun in the Thomson's brochure for 2007, you won't find it. It's going to be renovated shortly and will be renamed the Bella Vista.

All in all we had a great holiday and would certainly go back."

Holiday details

Travel date: Thu 19th of October 2006

My partner and I booked a late deal with...

5

Brilliant

by LÂ Doyle

Reviewed Wed 2nd of August 2006

"My partner and I booked a late deal with Thomson holidays, we booked allocation on arrival, and was really pleased with the choice we was given, we had a sea view which is just breathtaking, the weather was very hot although we did have a day where it did rain, the hotel is very clean maids cleaned room every day, the staff cannot do enough for you they are very helpful and always pleasant, the only thing I do have to say that there is no air conditioning.

We also did the day trip to Venice on the catamaran it took 4 hours and it cost Â£50.00 each for trip then you have to pay extra for excursions the taxi boat is a must all in all it was a great experience but it is along day be warned though very hot in Venice take a hat and plenty of water and sun cream.

The entertainment at hotel mainly caters for the German guests although the childrenâs reps were very good with the children. We will be going back next year hopefully. Ps. make sure you have good walking shoes."