Repeat Prescriptions

Please note that you cannot order your repeat prescription until 10 days before it is due; any items requested early will not be issued, and your request discarded. For further information please read our prescribing policy.

Ordering

To order a repeat prescription there are a few options:

Bring to reception: If you have lost your repeat request counterfoil please write your name, date of birth and contact number and the name of your medication on a piece of paper and hand it to the reception team, or put through the practice letter box if we are closed.

(Note: The Brambles is open Monday, Tuesday and Thursday only.)

Fax:

The New Surgery: 01277 201017

Brambles: 01277 245369 (open Monday, Tuesday and Thursday)

By post: If you enclose a stamped addressed envelope we will post them back to you.

Online: Following registration you can order via the link at the top of this page. To register please bring photo ID to reception and a receptionist will give you your login details. Going forward, we will not register patients nor reset login details by telephone, as this creates unnecessary telephone demand. You will be given a temporary password which you will be prompted to change upon logging in for the first time. Click here to read more.

We do not take repeat prescription requests by telephone to avoid errors.*

*With the exception of housebound patients.

Collections

You must always allow at least two working days for your prescription to be processed, and longer at busy times such as Christmas, Easter and Bank Holidays. Doctors sign prescriptions in batches in addition to all their other responsibilities, often at the end of their clinics (and not precisely 48 hours after the request was left as is often assumed), so it is advised that you keep your expectations realistic and reasonable.

We can now send prescriptions electronically (ETP) to your pharmacy of choice. Please speak to a receptionist to set this up. Some medication, such as strong painkillers cannot be sent via ETP. If you have a paper prescription is sent to a chemist/pharmacy you may reasonably need to extend the two day processing expectation. Please contact your chemist/pharmacy for advice on their collection schedules from the surgery.

As a guide, if you leave your request on Friday afternoon or Saturday morning it may not be ready for collection until Tuesday afternoon or Wednesday.

Pharmacy Arrangements

It may be convenient for you to instruct your chemist to collect your prescription for you, and you should arrange this directly with them. Some pharmacies will deliver to housebound patients.

Patients on repeat medications will periodically be asked to see as doctor for a medication review (see ‘medication reviews’ below).

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review their regular medications. A notification should appear in bold on your repeat slip to advise you in good time.

Please ensure that you book these appointments promptly when asked appointment to avoid unnecessary delays to further prescriptions, and respect that our prescription staff are adhering to prescribing protocol.

Prescriptions Charges and Exemptions

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

NHS charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

Prescription (per item): £8.80

Three month prepayment certificate (PPC): £29.10

Twelve month prepayment certificate (PPC): £104.00

If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.

Should you require a password reset, you will now need to come to reception with photo ID. Please be advised that telephone enquiries of this nature will not be dealt with, and we thank you for your understanding.