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Shipping, Returns, and Exchanges

SHIPPING (Continental U.S.)Orders usually ship one business day after being placed.

We can ship outside the United States, but please be aware that additional charges may apply. Bikes and wheels are very expensive because of the size of the box, so there may be $600-900 in freight charges to Brazil, for example. Smaller items are usually not a problem.

RETURNSIt’s important to us that you are a happy customer. We understand that every item you purchase may not work out for you. In light of this, we offer our customers a very easy Return Policy. You may return an unused item, for any reason, within 30-days of purchasing the item. Your credit card or PayPal account will be credited upon our receipt of the item LESS A 15% RESTOCKING FEE.

There is one exception to this, which is that we do not accept returns on Special Orders or Custom Built Bikes.

Here is how it works:

Obtain an RA (Return Authorization) number from a member of our sales team. Contact a member of our sales team via email, Ecomm@WinterParkCycles.com.

Box up your item; include in the box, all original item packaging and a copy of your RA number.

Once we have received and inspected your returned item(s), we will refund your money to you via the means originally used to purchase the item, for example, credit card or PayPal. After we apply the refund to a credit card, it may take 24 to 48 hours to be seen electronically on the account. As for monthly paper statements, it can take up to one or two billing cycles before you see the refund printed in your statement. PayPal refunds are immediate.

More on Returns:

If you are concerned about your return being damaged or lost on its way back to us, please know, it is your responsibility to insure the "returned" package.

All clothing and shoe returns must be in a condition of never worn and with all tags still attached.

If you would, please include a reason for your return. Knowing why something didn’t work for you helps us in knowing which products work for our customers and products that don´t.

Exchanges:

If you would like to exchange your purchased item for another item on our website, place another order online, and we´ll credit you for your return once it´s received.