AuthorTopic: DSP-W110 MyDlink Home Problem (Read 12320 times)

I've had a DSP-W110 for awhile now and it was working fine until one day the MyDlink Home app performed an update on the device. Now it just shows "offline". I tried to reset it, remove it, reinstall it, and it finds it fine, but then shows it offline. Since this smartplug controls my home automation remotely, I decided to buy a DSP-W215 to repace it. Did the install, everything went fine until it did an upgrade following the install. Same issue. It's there, but it shows offline. I have a Dlink DIR-820L router with the most current firmware, UPnP enabled, and still no dice. Funny thing is the router sees the devices fine. They are active in my connected device list, but the app doesn't see them. Any ideas??

The DIR-820L is running firmware v1.06. I just updated it today. Not sure about the DIR-860L as I am not at home right now. I am at the house with the DIR-820L and the smartplugs. I have Hughesnet ISP. Like I said the smartplugs worked and were viewable up until the most recent firmware upgrades, so something you guys recently changed is causing this issue.

I think this needs to be reviewed by D-link support. I recommend that you phone contact your regional D-Link support office and ask for help and information regarding this. We find that phone contact has better immediate results over using email.Let us know how it goes please.

They did what they could today and ultimately deemed the devices bad for return. I don't think they're bad at all. This is a setting most likely on my router that is preventing the status to be properly displayed. My Dlink cams work fine in the app though. Very puzzling.

That router is at a different house. I do have an older Linksys here that I plan to try tomorrow. Just frustrating that it worked before the firmware upgrade on the devices. Not sure if you are a Dlink employee, but it's something that needs looking into. Something's up with the compatibility between those devices and the DIR-820L.

Yes, the tech on the phone call actually had me browse to the IP address of one of the smartplugs. I was able to view a text file of the device, but nothing more. What it told me was the device is connecting to the router fine. My problem is the interface to the app. The app actually installs the device perfectly, but then displays it as "offline".

Yes, we removed both devices several times, removed the app, tried the app on both Iphone and Android and same results. The plugs install fine, are pingable through the router, yet are "offline" in the app.

And yes, both phones we tried were connected to the same router as the devices. They are all in the same room (when I'm at this house). Have to get to the bottom of this over this weekend as my SmartThings tends to lock up now and then and I need a means to reboot it, that's why I bought these. Sucks!

So an initial test tonight - Connected to my Linksys router and same issue, however this is a secondary router behind my primary router (more of an extender), so in essence it's still routing through my primary Dlink to get to the internet. Tomorrow I'll replace my primary with the Lynksys and I also have a Dlink DIR-810L that I can try, but I've never used it as the reviews were horrible.