Blue Screen: Driver_Power_State_Failure 0x0000009F

original title: BSOD: Driver_Power_State_Failure 0x0000009F

Good Day,

I was wondering if anyone could help me solve a problem on my computer. I had recently gotten a BSOD saying DRIVER_POWER_STATE_Failure and 0x0000009F. This particular BSOD has been occurring frequently over the past two days, and as a result of it, my computer
would get really sluggish and less responsive, especially when I'm shutting down my computer, shortly leading to the BSOD. I tried looking into this using Blue Screen Viewer and it said the problem occurred with ntoskrnl.exe. After that, I'm at a complete
loss as to where to go from here. My computer has the following configuration: Windows 7 Ultimate 64-Bit Edition, Intel i7 975 Extreme Edition, 2 x EVGA GeForce 295 Superclocked, 12 GB Cosair Dominator GT, Cosair 1000 HX Power Supply, Creative Labs Elite Pro
Sound Card, Blackmagic Intensity Pro Capture Card, EVGA x58 3-way Classified Motherboard, RAID 1 with 2 x 2 TB Western Digital Black Hard drives, RAID 10 with 4 x 1 TB Western Digital Green Hard Drives. The last drivers I installed were the latest Intel Matrix
Storage Drivers, and the latest audio drivers that pertained to my motherboard's on-board audio module.

I attached the three most recent mini dump files that, if I can recall, show this BSOD error. Hopefully all of this helps you guys narrow down the problem. I would really appreciate it.

Also, I ran the Driver Verifier program from within Windows 7, and it also produced a crash dump, but the BSOD error was different than the previous ones. I attached that crash dump file as well, and labeled it accordingly.

This "could" be a power supply problem though it is not the most common cause.

9f is likely a driver issue. Antivirus/antispware/security programs can also cause these issues.
Have you added devices lately or updated drivers - be sure to check in Windows Updates to see
if a driver was updated prior to this occurring. This could also be caused by a loose card or cable
and even a weak power supply.

That error means a driver is not handling the power state properly. Check in Control Panel - Device
Manager to be sure major drivers are not shut off during sleep - double click Display Adapter - NIC
and WIFI - Sound and others - Power Management tab - uncheck Allow computer to turn off power.
Maybe only one has an issue.

Start - type in Search box - MSCONFIG find at top - Right Click - RUN AS ADMIN

General Tab - check Diagnostic Start - APPLY / OK - REBOOT

Try it now. If it still blue screens think Video Driver. If not think NIC, Wifi, Sound, or......
(and it still could be video interacting with something else). See next message for my
generic driver update methods.

Good bet the issue is caused by or aggravated by Norton which is known for causing strange issues.

Norton/Symantec is known for causing strange issues and aggravating others. Best to uninstall it
to test as merely disabling it will still allow pieces of it to install. Uninstall it and run the Norton
Removal Tool to prevent trouble causing remnants from being left behind. Below are recommendations
to use while testing, even better permanently.

Here is what I use and recommend : (These are all Free versions and very effective.)

Avast and Prevx have proven extremely reliable and compatible with everything I have
thrown at them. Microsoft Security Essentials and Prevx have also proven to be very
reliable and compatible. Use MSE and Prevx or Avast and Prevx however not all 3.

Avast Home Free - stop any shields you do not need except leave Standard, Web, and
Network running.

Prevx - Home - Free

Windows Firewall

Windows Defender (not needed if using MSE)

IE - Protected Mode

IE 8 - SmartScreen Filter ON (IE 7 Phishing Filter)

I also have IE to always start with InPrivate Filter active if IE 8.
(You occasionally have to turn it temporarily off with the little Icon on LEFT of the + bottom
right of IE)

Prevx - Home - Free small, fast, exceptional CLOUD protection, works with other security
programs. This is a scanner only, VERY EFFECTIVE, if it finds something come back here
or use Google to see how to remove. http://www.prevx.com/ <-- informationhttp://info.prevx.com/downloadcsi.asp <-- download

Also get Malwarebytes - free - use as scanner only. If you ever suspect malware, and that
would be unsual with Avast and Prevx running except for an occasional low level cookie
(no big deal), UPDATE it and then run it as a scanner. I have many scanners and they
never find anything of note since I started using this setup.

Thank you very much for the response. I apologize for the late response, just got back home. Before this all started happening, I was downloading and installing a few games off of Steam, and Games for Windows Live. Then, my computer started hanging, so I
had to power down manually. And ever since then, this kept occurring. I just uninstalled Norton Internet Security and Nero 10, and still the problem persists. Earlier, I was running CHKDSK to make sure nothing was corrupted, but it keeps hanging at 1 second
before scanning, and my keyboard becomes unresponsive throughout the entire countdown, so I'm not even able to scan my hard drives. The only way around this was through the F8 menu and loading the Last Known Good Configuration, but even then it would hang
at 1 second, and the keyboard would still be unresponsive, but it would then boot into Windows 7. After that, the keyboard works... Really weird =/ . Before I read your response SpiritX, I removed my Blackmagic Intensity Pro card, and the Blue Screens stopped.
But, when windows starts up normally, it still hangs at the CHKDSK, and the keyboard is still unresponsive during the CHKDSK prompt, but it loads into Windows...Yay! But, for some reason, Windows Live Messenger keeps crashing now... What is going on? I had
the latest drivers installed for the Intensity Pro for a few months now, and had no problems. Could something be conflicting with the Intensity.sys? Sorry if this seems all jumbled together, I'm just ripping my hair out... I'm going to try the hot fix from
SpiritX, the one with restarting the computer... Do you think there is a problem with the card, itself, or is this just software issues?

From the Command Prompt of the Recovery Console (if you have one) or from a Vista/Windows
7 disk - if you do not have a Vista/Windows 7 disk you can borrow a friend's (it needs to be same
32 or 64 bit and they are not copy protected) or make one. Also your System maker will sell the
physical disks cheap since you already own Windows.

Go into Setup/Settings (BIOS/CMOS) often F2 as you boot so watch screen as you startup. Set the
boot order to CD/DVD to use Windows disks (Vista or Windows 7 whichever you have installed.)
Remember to set back when done.

If you need to make repair disks - these help repair Windows not re-install.

Thanks for the response. I just got CHKDSK to work, and it fixed a few errors and completed successfully (I hope). When I got into windows, I went to MSCONFIG and configured it so that Windows boots in a clean mode, with just Microsoft services. I enabled
1 service though, the Intel Rapid Storage Technology RAID service, so I could just verify and repair my RAID. Everything was working fine, until the RAID service got to around 58% complete, then the system blue screened again, giving the same Driver_Power_State_Failure
0x0000009F. I was under the impression the the Blackmagic Intensity Pro Capture Card was causing this error, now I have no idea. I attached the crash dumps of two crashes the day before. What do you think is going on? I hadn't had a chance to check to see
if the hard drives are bad yet, I'm in the process of backing everything up, but do you think it could be a faulty hard drive causing these problems?

Both Bug_Checks were 9F 0x0000009F CAUSE shown as pci.sys and sbp2port.sys both of which are
Windows Components so something else drove them into fault.

1. Update the BIOS and low level chipset drivers.

2. Uninstall Norton/Symantec and replace at least while testing.

3. Suspect the RAID setup is involved in the issue but will be hard to do much if the drivers are up to
date - check with the System Maker/Motherboard if the RAID is on the motherboard and/or the RAID
device maker's Support