Support Services REHABILITATION SERVICES

Transcription

1 Section 2 linical Services.1 SERVIE DESRIPTION.1.1 Scope of linical Services This section sets out the requirements for the centralized facilities for the Facility's Rehabilitation Services to be achieved or accommodated by Project o in providing the Works and the Services. The goal of Rehabilitation Services is to enable patients to attain their optimal functional potential and to meet their desired goals. In addition, Rehabilitation Services assists in the timely and safe discharge of patients from the Abbotsford Hospital and ancer entre. Rehabilitation Services supports both inpatient and outpatient programs of the Abbotsford Hospital and ancer entre and will be integrated across all settings and coordinated with other clinical areas (e.g., audiology, pharmacy, radiology, respiratory therapy, and dietary). Inpatient rehabilitation services will be delivered to support directional plan inpatient programs (i.e., supporting acute with access to subacute in region). The scope of outpatient services will be limited to those that are not already available and accessible in the community and are an essential component of an interdisciplinary ambulatory care program and support decreasing lengths of stay, or support new and specialized programs. Preventative programs will also be developed in partnership with community resources/other organizations, and incorporated as components of existing rehabilitation programs. In addition, rehabilitation services for cancer patients will be provided to assist them to make functional gains and to manage symptoms to enable them to return home. These patients will require community follow-up rehabilitation services upon discharge to help cope with issues as they arise. The amount of rehab required will vary with the type of patients seen by the cancer clinic. The range of services to be provided within this component include: Physiotherapy services Occupational therapy services Speech language pathology services Audiology services A brief description of the activities in each area is as follows: Physiotherapy Services The range of services/activities to be performed within this component includes: Assessment/examination and consultation for all age groups Exercise on plinths, high mats and floor mats, exercise using resistance apparatus, and free movement exercise (carried out in all treatment areas) Gait training, including parallel bars, stairs and open floor space Heat and cold therapy from a variety of fixed and mobile sources Hydrotherapy, using extremity tanks Pain and swelling reduction modalities Preventative programs (e.g., staff education/back care) Occupational Therapy Services The range of services/activities to be performed within this component includes: Assessment of functional abilities and deficits (incl. cognition perception) for all age groups 365

2 Section 2 linical Services Rehabilitative approaches (e.g., improving independence: self care activities, development of wheelchair mobility) Therapeutic activity (e.g., activity analysis, adaptation of activities) Health promotion approaches (e.g., education of families, work simplification, energy conservation, stress management) Activities of daily living (ADL) Seating and positioning Speech Language Pathology (SLP) The range of services/activities to be performed within this component includes: SLP will be a required component of a comprehensive acute care program and for special populations (e.g., pediatrics, elderly with complex needs, head and neck cancer patients) Diagnostic and treatment services will be provided for inpatients and outpatients with communication disorders of all age groups The program provides screening, assessment, therapy, counselling, consultation and discharge planning for inpatients and outpatients with communication disorders of all age groups The main referral bases for inpatients are neurology (stroke, head injury, other neuro disorders), medicine, rehabilitation, and otolaryngology. The outpatient program provides services to the population of cancer patients including laryngectomy patients, voice disorders and neuro-rehabilitation Assessment and intervention for swallowing and communication needs including specialized diagnostic testing for swallowing disorders Diagnostic and treatment services will be provided for head and neck patients of all age groups Audiology Services The range of services/activities to be performed within this component includes: Assessment/examination and consultation in relation to disorders of human hearing, balance and neural system functions of a pediatric and adult population Measurement and interpretation of electro diagnostic tests (e.g., OAE otoacoustic emissions, ENG testing, sedated ADR testing in pediatrics, and ABR auditory brainstem response) Provision of audiological rehabilitation Supervision and conduct of newborn hearing screening programs Provision of hearing care by selecting, evaluating, fitting, facilitating Referral link to community and public health resources urrent Trends In providing the Works and Services, Project o shall take into account the following trends: Demand for inpatient rehabilitation services intensifies as hospital lengths of stay decrease. Rehabilitation Services contribute to the achievement of these reduced lengths of stay by enabling patients to achieve functionality more quickly. In addition, a shift to outpatient service provides the patient with continued support until they reach an optimal level. A greater focus on providing a comprehensive continuum of services that effectively integrates hospital-based rehabilitation, community support and follow-up services. 366

3 Section 2 linical Services Providing a multidisciplinary approach to rehabilitation addressing: pain and system control and relief for cancer patients; improving and maintaining functional abilities; improving quality of life; increasing independence in activities of daily living; and providing caregiver support. There is increased focus in evidence-based care, development of outcome-based measures and multidisciplinary research..1.2 Scope of Education Services The Rehabilitation Services will participate in the clinical training of PT, OT, SLP, and audiology students from UB and out of province, including: 5 to 6 students at a time (incl. Rehabilitation assistant students), 6 to 8-week duration..1.3 Scope of Research Services Any research activities taking place within this component in the future will be accommodated within the service space provided..1.4 Specific Exclusions This specification excludes rehabilitation services/requirements provided elsewhere, including: Psychological, psychiatric and nutritional support will be offered through the ancer entre for both inpatient and outpatient cancer patients and will be coordinated with other rehab services (see section A1(g) ancer entre Patient Rehabilitation) Satellite rehabilitation treatment areas on inpatient units (see sections B2 General Medical/Surgical Inpatient are Units, B5 Maternal hild Program, and B6 Mental Health/Psychiatry Program) Expertise in geriatric assessment and rehabilitation to care for the complex/frail elderly will be developed and maintained within the Fraser Health Authority, but will not be included on this site. These patients will likely be grouped together in some format in a sub-acute care setting or as a separate geriatric assessment unit in another facility within the region..2 OPERATIONAL DESRIPTION.2.1 Minimum Hours of Operation Hours of operation for the component will vary with each service as follows: Physiotherapy h to 1600h, 7 days/week Occupational therapy h to 1600h, 5 days/week Speech language pathology h to 1600h, 5 days/week Audiology h to 1600h, 5 days/week 367

4 Section 2 linical Services.2.2 Patient Management Processes Reception/Registration/Booking All outpatients and visitors to the department are received at a reception desk. A variety of other tasks, including telephone call handling, appointment scheduling, answering patient queries are also undertaken here. It will accommodate patient reception and registration, appointment booking, information access, typing of reports, faxing, and a waiting area with public amenities such as a pay phone and wheelchair accessible washrooms. The waiting area should accommodate space for wheelchairs, and temporary storage space for mobility aids and pushchairs may also be required. Seating will be designed for persons with disabilities or frail patients in mind. Referral Source Reception Outpatient onsultation Inpatient onsultation Most patients are ambulant while some arrive in wheelchairs. Some require portering from the Abbotsford Hospital entrance to the treatment area. Many arrive at the Abbotsford Hospital by HandiDart. Although ambulant, most patients have limited mobility and need easy access to the treatment area from the street. It is anticipated that this area will be physically related to other public amenities associated with the main entry of the Abbotsford Hospital. Home Patient Flow Diagram Outpatient onsultation The patient will be directed to the exercise/treatment room by a member of the rehab staff. Patients required to re-book will be directed to a central booking service to avoid unnecessary queuing at reception. It is assumed that a dedicated outpatient scheduling system is available to co-ordinate the booking of clinics and support services. The Authorities are prepared to consider alternative proposals to scheduling where benefits can be shown Inpatient onsultation Inpatients will be treated at the bedside or in the satellite PT/OT rooms or multipurpose associated with the bed areas. Some inpatients may require treatment in the exercise/treatment room in the department. In addition, some specialty equipment is booked in conjunction with the outpatient service..2.3 Patient Information Management Refer to Output Specifications, Section 3: Non-linical Services, subsection D1 Information Management; Section 5: Design and Technical, subsection Technology and ommunication Systems; and Section 6: IT/Tel Services. 368

5 Section 2 linical Services.2.4 Staff Work Processes Reception/Registration/Booking All scheduled and unscheduled (i.e. urgent and emergent arrivals) patients (and/or accompanying porters and escort staff), and visitors to each of the rehabilitation areas are received at a reception/registration desk. All outpatients will register with the unit clerk. Patient information is checked against existing computer and manual records, and examination details are entered on the computer system. A variety of other tasks, including telephone call handling, appointment scheduling, patent preparation, receipt and dispatch of reports, tracings, x-ray films and notes, answering patient queries etc. are also undertaken here. All appointments will be scheduled through the clerk using the community-wide scheduling model currently on-line. Referral Source Reception Preparation Outpatient Assessment/ Treatment Inpatient Assessment/ Treatment Process Flow Diagram Preparation/hanging Some patients may require preparation and/or changing to a hospital gown prior to their assessment/treatment. Staff will direct them to a dressing cubicle in preparation for their consultation/treatment Assessment/Treatment Staff will then execute the assessment, treatment, teaching session, etc. with one or more outpatients. Rehabilitation staff will assess/treat inpatients at bedside or treat inpatients in satellite PT/OT rooms/multipurpose rooms on the inpatient unit. Staff will record patients progress on terminals within patient treatment areas, on the units or in the charting area located in the rehabilitation services component Administration This area will accommodate the administrative offices associated with the management of rehabilitation services activities, and will provide a charting area for physical and occupational therapists. Office accommodations for the speech therapist and audiologist will be provided in rehabilitation services..2.5 Materiel Services Refer to Output Specifications, Section 4: Facility Management Services, subsection E7 Materiel Services, and Section 2: linical Services, subsection 8 Sterile Processing Services..2.6 Linen/Housekeeping Services Refer to Output Specifications, Section 4: Facility Management Services, subsections E5 Housekeeping Services and E6 Laundry/Linen Services. 369

8 Section 2 linical Services.5 DESIGN RITERIA.5.1 Key External Relationships The following key relationships will be achieved in the priority order as numbered for the purposes stated: REHABILITATION SERVIES 1 Main Outpatient Entry 1 Provide direct access by internal circulation to the main outpatient entry for the movement of patients and staff. 2 Elevators 2 Provide direct access by general circulation to the elevators for the movement of patients, staff and equipment from the Inpatient Units. 3 4 Outdoor Activity Area 3 Provide direct access by general circulation to the outdoor activity area for movement of patients, staff and equipment. Ambulatory are entre 4 Provide convenient access by general circulation to the Ambulatory are entre for movement of patients and staff..5.2 Key Internal Relationships/ Environmental onsiderations The following will be achieved: Location Since the main focus of PT/OT work is inpatient (70%) a location close to the Inpatient Units could be ideal. However, consideration needs to be given to the implications for outpatient access. Accessibility All patient care facilities in the component, and access to the component, must be designed for the disabled person to facilitate the movement and activities of patients in need of stretchers, wheelchairs, walkers, crutches and artificial limbs. Also refer to Output Specifications, Section 1: Key Site and Building Design riteria, subsection Design Standards for the Disabled Therapeutic Environment In PT provide a large open versatile space. Ensure that structural elements (e.g., columns) do not interfere with functional activity space. Provide a physical environment which helps promote positive patient attitudes towards recovery. Exterior views and natural lighting will be available to patients. Bright, cheerful interior design will be utilized. 372

9 Section 2 linical Services Also refer to Output Specifications, Section 1: Key Site and Building Design riteria, subsection Indoor Environmental Quality Use of orridors/hallways The use of corridors/hallways/circulation space for some aspects of PT work is considered acceptable. In order to facilitate this, selected circulation areas in the Inpatient Units will be designed specifically for such functions, with grab bars, pulleys, wall mirrors, etc., incorporated into these spaces wherever deemed appropriate or possible. Different flooring colours will help to define these areas. (To be discussed, evaluated at the design stage.) Supervision Provide staff-patient visibility throughout the treatment areas and from charting areas. One staff person may be expected to supervise the activities of several patients in a particular treatment area. Patient Privacy Patients require visual privacy while in some of the various individual examination and treatment areas, particularly in the private assessment or treatment rooms. Outdoor Therapy Space Access to outdoor space for PT/OT activities can be usefully provided for gait training, which ideally utilizes different ground surfaces, with ramps, steps, etc. Wheelchair Availability It is essential to have good access to adjustable wheelchairs in order to carry out PT/OT work. eiling Height Provide a small area of raised ceiling height over the stairs (3.0 metres) Treatment Mats ritical dimensions are 2.3 m long by 1.6 m wide to allow for access to all sides of the mat, and up to 3 to 4 people, plus the patient. In addition, treatment mats should be height adjustable to promote good staff ergonomics Ventilation Ensure that air supply outlets are not located directly over mat areas. Also refer to Output Specifications, Section 5: Design and Technical, subsection Heating, Ventilation and Air onditioning Systems Finishes Floor finishes will be non-slip and non-glare to facilitate use by elderly patients with physical and perceptual problems. Also refer to Output Specifications, Section 5: Design and Technical, subsection Finishes Lighting Provide variable lighting levels to enable patient comfort in assessment/treatment areas in which they are lying down and looking up at the ceiling. Also refer to Output Specifications, Section 5: Design and Technical, subsection Lighting. 373

10 Section 2 linical Services SLP and Audiologist onsultation Rooms Provide a mechanically ventilated and acoustically treated consultation room for the speech language pathologist and audiologist to make it suitable for recording and sound-sensitive equipment ADL Suite Provide bed/bathroom, and kitchen with gas, electricity and hot/cold running water supplies to simulate domestic environment Splint Room Provide mechanical extract ventilation due to heat and dust resulting from splint preparation. Provide sink with a drainage filter if plaster is used Hydrotherapy/Wax Room Provide washable, non-slip flooring from which wax, ice and water can be easily cleaned Ergonomics onsiderations Refer to Output Specifications, Section 1: Key Site and Building Design riteria, subsection Ergonomics omponent Functional Diagrams The spatial organization of this component will be generally as shown in the diagrams below Macro Relationship Diagram Main (outpatient) Entry Main Entry Lobby Main Hospital Elevators Rehab. Services Inpatient Units Note: Ideally, main entry lobby, Rehab Services and (at least one level of) Inpatient Units would be located on the same level, thus avoiding the need for outpatients to use the elevators to access Rehab. 374

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