VA Urged to Use Advanced Technology to Cut Backlog of Benefit Claims

Tom Mitchell, Professor and ML Department Head, testifies at the House Veterans' Affairs Committee to advise the use of artificial intelligence to reduce the backlog of disability claims. "If we can develop computer software such as TurboTax, which guides taxpayers as they fill out complex tax forms online, and which then provides them with instant, computer-based application of complex tax regulations to calculate to the penny the taxes they owe, then I see no reason why we cannot develop similar software to automate online filing of VA benefits claims and to automate a substantial fraction of the processing of these claims," said Tom Mitchell, chairman of the Machine Learning Department at the School of Computer Science at Carnegie Mellon University in Pittsburgh. Press Release