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This text is for the Introduction to Communication course, also known as the Hybrid course. In this course, students acquire a foundation of knowledge on the different areas of communication: verbal, nonverbal, interpersonal, small group, public speaking, and more.

In "Communicating Effectively, students learn the foundation of communication studies through numerous examples ranging from the campus to the workplace to communities both in the United States and throughout the world; brief readings from the popular press further engage students to relate to communication theories. In addition every chapter contains numerous activities to encourage students to work in groups and learn concepts.

New to this edition: Every new copy of Communicating Effectively, 6th edition is now packaged with a FREE Communications Concepts Video CD-ROM.

Part One Basic Principles of Communication

1

(158)

The Communication Process

2

(28)

Everyone Needs Communication Skills

5

(1)

Communication Is a Process

6

(7)

A Definition of Communication

6

(1)

The Elements of Communication

7

(6)

Communication Is a Transaction

13

(3)

The Three Principles of Transactional Communication

13

(3)

Types of Communication

16

(3)

Intrapersonal Communication

16

(1)

Interpersonal Communication

16

(2)

Small-Group Communication

18

(1)

Public Communication

19

(1)

Mass Communication

19

(1)

Intercultural Communication

19

(3)

Ethical Communication

22

(1)

Communicating Effectively

23

(7)

Where to Begin

24

(2)

Summary

26

(1)

Questions to Review

26

(1)

Notes

27

(1)

Further Reading

27

(3)

Self and Communication

30

(32)

Self-Concept

32

(9)

Reflected Appraisals

33

(2)

Social Comparisons

35

(2)

Self-Perception

37

(1)

Gender, Sex, and Self-Concept

38

(1)

Psychological Safety and Risk

39

(2)

Can You Improve Your Self-Concept?

41

(3)

What Do You Want to Change about Yourself?

42

(1)

Are Your Circumstances Keeping You from Changing?

42

(1)

Are You Willing to Take Some Chances?

43

(1)

What Would Be a Realistic Goal?

43

(1)

Can You Discipline Yourself?

43

(1)

Are There People Who Will Support You?

43

(1)

Can You Be More You-Centered?

44

(1)

Perception

44

(3)

The Perceptual Process

45

(1)

Our Perceptions within Our Culture

46

(1)

Race, Ethnicity, and Communication

47

(15)

Communication between Nondominant-and Dominant-Group Members

51

(6)

The Consequences of Nondominant-and Dominant-Group Communication

57

(2)

Summary

59

(1)

Questions to Review

59

(1)

Notes

59

(1)

Further Reading

60

(2)

Listening

62

(32)

Listening Styles

65

(2)

Gender and Listening

67

(1)

Why Do People Have Problems Listening?

67

(3)

Cognitive Dissonance

68

(1)

Anxiety

68

(1)

The Controlling Listener

69

(1)

The Passive Listener

69

(1)

Learning to Listen

70

(1)

The Process of Listening

71

(4)

Predicting

71

(1)

Receiving Messages

72

(1)

Attending

72

(1)

Assigning Meaning

73

(1)

Remembering

73

(1)

Assessing

74

(1)

Listening for Information: Active Listening

75

(5)

Identify the Central Idea

76

(2)

Identify Supporting Material

78

(1)

Form a Mental Outline

78

(1)

Predict What Will Come Next

79

(1)

Relate Points to Your Experience

79

(1)

Look for Similarities and Differences

79

(1)

Ask Questions

79

(1)

Critical Listening

80

(3)

Determine the Speaker's Motives

81

(1)

Challenge and Question Ideas

81

(1)

Distinguish Fact from Opinion

81

(1)

Recognize Your Own Biases

82

(1)

Assess the Message

83

(1)

Empathic Listening

83

(5)

Listening for Feelings

83

(1)

Negative Listening Responses

84

(1)

The Empathic-Listening Response

85

(3)

Listening for Enjoyment

88

(6)

Summary

90

(1)

Questions to Review

90

(1)

Notes

91

(1)

Further Reading

92

(2)

Verbal Communication

94

(32)

How Words Work

98

(3)

People Determine Meanings

101

(1)

The Language Environment

102

(6)

People, Purposes, and Rules

102

(2)

Appropriate Language

104

(2)

Specialization

106

(2)

Style, Roles, and Group Memberships

108

(6)

Gender and Language

110

(2)

Dialect

112

(1)

Speaking and Writing

113

(1)

Working on Your Communication

114

(12)

What Do You Want to Say?

114

(2)

How Do You Want to Say It?

116

(3)

To Whom Are You Talking?

119

(2)

What Metamessages Are You Sending?

121

(1)

Summary

122

(1)

Questions to Review

123

(1)

Notes

123

(1)

Further Reading

124

(2)

Nonverbal Communication

126

(33)

The Importance of Nonverbal Communication

128

(1)

Nonverbal Communication as a Transaction

128

(1)

Verbal and Nonverbal Differences

129

(4)

Environment

130

(1)

Feedback

130

(1)

Continuity

130

(1)

Channel

130

(2)

Control

132

(1)

Senses

132

(1)

Structure

132

(1)

Acquisition

132

(1)

How Nonverbal Communication Works

133

(1)

Characteristics of Nonverbal Communication

133

(3)

Nonverbal Communication Is Culturally Determined

133

(2)

Nonverbal Messages May Conflict with Verbal Messages

135

(1)

Nonverbal Messages Are Largely Unconscious

136

(1)

Nonverbal Communication Shows Your Feelings and Attitudes

136

(1)

Types of Nonverbal Communication

136

(9)

Paralanguage

136

(3)

Body Movement

139

(2)

Eye Messages

141

(1)

Attractiveness

141

(1)

Clothing

142

(3)

Body Adornment

145

(1)

Space and Distance

145

(8)

Distance Zones

146

(2)

Space/Distance as an Indicator of Intimacy

148

(1)

Space/Distance as an Indicator of Status

149

(1)

Touch

150

(1)

Time

151

(2)

Improving Your Nonverbal Communication

153

(6)

How Do People React to You?

153

(1)

What Can Videotape Show You about Your Nonverbal Communication?

153

(1)

Is Your Nonverbal Communication Appropriate to the Role You Are Playing?