""Polk data about customers who's leads have not closed within 7 days, showed that there was a 71% chance that the customer had changed brands. Pursuing a buy or die strategy on a customer who was no longer interested in that brand,…"

From: response.crm@abcmotors.com To: carl.shopper@verisun.com Re: Your Internet Price Request Hello Carl, Thank you for giving us an opportunity to earn your business! Our goal is to make your online shopping as easy and hassle free as possible. We are here to help you regardless of where you are in the process. One of my Internet Sales Consultants will contact you shortly by email or phone if you…See More

"There's more than two paths you can go on, and in the long run... the middle road serves your purposes even better. What's the middle road? A realistically low price, rather than a ridiculously low price or an MSRP-only price,…"

"iPhone 5 is getting panned by the technology community both on battery life (quoted as standby on the specs but apparently usage dictates otherwise) and the concerns for the HUGE ramifications Apple Maps is going to have for mobile tech over…"

"OEMs and micromanagers everywhere, take note. If you're scrutinizing email responses with a stopwatch and a checklist, but categorizing the phone as something other than "digital" or not really the internet department's…"

Thank you for giving us an opportunity to earn your business! Our goal is to make your online shopping as easy and hassle free as possible. We are here to help you regardless of where you are in the process.

Just watched this embeded video after reading up on so many posts this past week. One important take-away. We still have to manage our Google Plus and our Google Places pages separately. In the future, they will be combined. Not yet.

If I pay a customer to say all the right things in an online review, that breaks the law, and we know it. We know you and I cannot pay, reward or incentivize a customer to write good things about us in in a Google Review, Dealer Rater rating or Yelp! blog.

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