The Learning Resources Support Specialist evaluates and troubleshoots incoming issues with learning resources for new and existing courses. The individual’s primary functions are providing front-end student support for learning resource access and collaboration with the Learning Resource Specialists from the various college teams and external resource partners, to ensure resources are functioning properly and effectively. This position also identifies and communicates trends found in the learning resources to the Learning Resource Operations and Support Supervisor and other leadership as needed. He or she maintains current and relevant knowledge in their respective content areas and takes a proactive approach to learning new technology that could improve the student experience and learning.

Job Responsibilities

Provides support to students (our customers) who are having technical or navigational issues accessing learning resources by maintaining an escalation path for our Service Desk agents

Ensures learning resources are properly set up, delivered, and maintained

Assists Learning Resource Support and Operations Supervisor in conducting regular and ongoing evaluations of existing learning resource issues to ensure that quality standards are maintained

Alerts college teams and course leadership when learning resource trends are identified