What you need to know about your trip

You can travel with your pet as carry-on baggage as long as there is enough space to fit the pet container under the seat in front of yours.

The service applies for flights within Colombia, Ecuador, Peru and international flights.

Please note that the of the charge service varies depending on the country and were you are flying from. If you purchased your ticket with a super promo fare​ for
flights within Colombia and/or to Central America the cost of the service is
double.

Request the service when the booking is made, and up to 24 hours prior to the flight ​departure, as there is a limit to the number of pets accepted per aircraft.

You must provide a pet carrier and muzzle to transport your pet. If you do not have them you can buythem from us. We do not currently have muzzles or pet carriers for sale for flights within Ecuador​

We only accept one pet carrier per Passenger and only with one pet inside it who must complies with the corresponding indications​.

Service restrictions

​Only
applies to connecting flights with TACA, Lacsa or Avianca.

The pet
must remain inside the container during all phases of flight.

The
service is not available on transoceanic routes.

For flights to and from London the service is not available due to the restriction of the Animal Reception Centre.​​

Dogs and cats under 8 weeks are not allowed to travel, as due to their size these animals are prone to dehydration during transport. Please note that the minimum number of weeks allowed to enter a country may vary according to the regulations in the destination, which is why we suggest you make the relevant inquiries before you travel.

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​Flights within Colombia and Ecuador

​We accept dogs, cats and birds (birds are not allowed to be transported on flights within Ecuador).

The service only applies to pets with a maximum weight of 20 kg (44 lbs)

The cost of the service varies​ depending on the destination. If you purchased your ticket with a super promo fare for flights within Colombia and/or to Central America the cost of the service is double.​

Pets may only be transported in the hold on national and international routes of two hours or less. ​

Agreessive breeds, taller than 35cm at the withers, must travel in the hold in a metal container.

Dogs over 35 centimeters at the withers (height measured from the ground to the ridge between their shoulder blades), must travel with a basket muzzle and use it throughout the trip.​

Flights to and from Europe

For flights to and from London the service is not available due to
the restriction of the Animal Reception Centre.​

If the flight is nonstop, the maximu​m weight is 46 kg (102 lbs) per pet and the price varies dep​ending on the weight.

If the flight is not direct, makes stops or intermediate stops, the maximum weight is 20 kg (44 lbs) per pet and the price is USD 200 (COP 400.000).

Ifthe trip has connections, the service is available if the connection is less than or equal to 2 hours, which means the shortest route when the flight makes a connect​ion.​

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​Flights in the rest of the world​

Dogs and cats are accepted for travel, however, the following exceptions apply:

On routes operated by TACA or TACA Peru, the pet transport service in the hold is not available.

The service is not available on international flights over two hours long (except to Europe).​

Due to regulations the entry of pets and supplies to Aruba and Curacao is prohibited. This restriction does not apply to fighting cocks.

Dogs and cats under 8 weeks are not allowed to travel, as due to their size these animals are prone to dehydration during transport. Please note that the minimum number of weeks allowed to enter a country may vary according to the regulations in the destination, which is why we suggest you make the relevant inquiries before you travel. ​

In order to increase levels of safety and comfort for pets, dogs over 35 centimeters at the withers (height measured from the ground to the ridge between their shoulder blades), must travel with a basket muzzle and use it throughout the trip. It is recommended to thread the muzzle through the collar to prevent the dog from taking it off and using its nose to get out of the crate and hurting themselves.

If the pet has a height of over 35 centimeters and travels in a metal container approved for air transport they do not need a muzzle.

Only one animal can travel per container​.

The size of the carrier/container must be large enough for the animal, at any time, to stand up straight, turn around and lie down naturally and easily.

Live exotic birds or endangered species are not accepted for transport either as baggage in the cabin or hold.​​

If you are traveling to international destinations​

When flying to international destinations you must comply with the specific requirements of each country. You must attach the Health Inspection Certificate issued by the agricultural authority in the country of origin that can only be issued with an animal health certificate issued by a veterinarian (original and copy) which must include the breed, sex and age of the animal, together with a photocopy of the valid vaccination card according to the age and breed of the animal.​

Validity of the Health Inspection Certificate varies according to country. The Colombian ICA is valid for 24 hours.​

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If you are traveling to Panama

You must show a transportation certificate issued by the health authority in the place of origin, authenticated by the Consul of Panama in the country of origin.

The Quarantine Department of Panama, which is in charge of controlling the entry of pets to the country, is open at Tocumen airport Monday to Friday. On Saturdays, Sundays or public holidays they can accept pets, however, passengers must contact a veterinarian from the Quarantine Department to go to the airport at a cost of USD 100 (COP 200.000). If for whatever reason, you cannot pay the USD 100, you must leave the pet in the Quarantine Department until the veterinarian returns on Monday to carry out the procedure to allow the pet entry to Panama.

Special conditions

For the safety of your pet, it is important to take special precautions with the following breeds of dogs and cats as they are brachiocephalic (very narrow nostrils), and are susceptible to breathing problems and suffocating when exposed to stress or heat.

Legal restrictions by breed.

According to Article 108-E of Chapter XIII of Law 746 of July 19th, 2002, given the high danger level, "the importation of Staffordshire Terriers, American Staffordshire Terriers, American Pit Bull Terriers or of canines that are the product of cross-breeding/hybrids of these breeds is prohibited into Colombian territory. " If the pet was born in Colombia, it can be taken out of the country, as long as the owner processes the corresponding permit allowing it enter again. The transport of pets is regulated by Circular Letter 02-005 NPV of July 12, 2002, NPV 05-020 of April 11th, 2005 and the NPV 06-018 of March 24th, 2006, issued by the Division of Flight Standards and Procedures . ​​​​​​

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Service and Emotional Support Animals

Accepts dogs as Service or Emotional Support Animals.

Arrive 3 hours prior to the scheduled flight departure. Listen to all the flight announcements about the status of the flight made by the Airline to avoid any issues.

Have all the legal and immigration documents at hand so they can be presented on request*, including, where necessary, the medical certificate.

Inform us of any permitted support equipment/device you want to transport in the aircraft hold.

Guide or support dogs

Animals that are specially trained to accompany persons with disabilities are allowed without a case in the cabin, as long as their master is in full control of them at all times.

These animals do not count as live animal transport. It is understood that these animals are trained to carry out their physiological needs at determined times and places.

Passengers don't have to pay an additional charge for the transport and weight of their guide dog as they are counted as part of their baggage allowance. There is no limit to the number of guide or support dogs allowed in the cabin.​

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Emotional Support Dogs

You must present documentation from a mental health professional justifying your need to travel with an emotional support animal. The date of issue of this document must be less than a year before the flight departure date.

Due to safety restrictions, if you are traveling with a support animal you cannot sit in a seat located in emergency exit row.

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Search and Rescue dogs (K, B Y R)

Search and rescue dogs can travel when identified by breastplate, microchip and certificate. They can travel in the cabin at the feet of their guide if they have been properly identified and are wearing their uniform. The dog must also wear a collar and a double leash. These animals are not classified as 'live animal transport'.