Visa Business School

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Creating Transaction Inquiries in Visa Resolve Online (VROL)

What is the first thing you do when a cardholder does not recognize a transaction? You research the transaction to get more information about it. The transaction inquiry function in Visa Resolve Online (VROL) lets you search Visa databases to find authorization and settlement transactions. Transaction inquiry is the first step to creating a dispute in the new dispute process. This course shows you how to create a transaction inquiry and other related inquiries. This course includes questions to review your knowledge as well as practice exercises. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

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BID / PRC

BID stands for Business ID and is an 8-digit number that Visa assigns to client institutions and that is used to identify the institution to Visa. If you do not know your BID, please contact your Visa representative.
If you are not employed by an institution that has a Visa BID, you cannot register for the Visa Business School.