About Air India / Indian Airlines
Based in Mumbai, Indian Airlines is a state owned major airline that is managed by the Ministry of Civil Aviation. In the year 2005, Indian Airlines was rebranded as Indian. The airline operates closely with Air India. The airline started its operation on 1 August 1953. For more details on Indian Airlines visit the link here Contact Indian Airlines. For booking tickets online visit the website at www.airindia.in

I had a VERY RUDE experience this morning (18 December 2012) from the flight attendant of Air India. This is the 1st time in my 20 years of flying to have encountered such rude attitude of an airline staff. I was humiliated and shouted at in public. I will ensure that the public and Social Media gets to know about this rude encounter. I boarded my flight ( AI 682) from Cochin to Mumbai. I was seated with my family from Row 18A/18B & 18C. When I requested to change my food from veg to non-veg, this flight attendant shouted at me without any reason. She just shouted saying “NONE ..no more” and went off. I was drastically humiliated and refused to take my food.

Her colleague kept apologizing on her behalf. I also spoke to the flight attendant Lead ( Ms Poorni) and explained to her the situation. She too apologized for her team member’s behavior. I was refused to be provided the flight attendant’s name and staff number (which I find ridiculous). Anyway, I came to understand that the flight attendant’s name was Ms S. Singh. This lady was so adamant and arrogant. She came up to me and again rudely spoke to me that if I felt that she was rude, she cannot do anything. Moreover, she claimed that she was not the one who served me, so she was telling me that she was NOT at fault. She kept saying that it was my problem if I felt she was rude. The other passenger who sat at 17B was taken aback with her gesture. Something is drastically wrong with this arrogant woman. She obviously does not know what customer experience was and should NOT be serving customer. I feel sorry for her for her attitude but moreover sorry for Air India as they will continue to lose more customers with such inexperienced flight attendants. I am truly upset with this encounter and will ensure that I am NEVER taking Air India again. I will ensure that the world know the sort of service that we customers encounter with Air India.

I have purchased a ticket to travel from AUH – TRV on 27th May. But due to strike the flight was canelled. I am waiting for my reimbursement money since 27th may. But nothing happened so far. Abudhabi Admin office is giving the reason “they have already credited the amount from Mumbai office to the Travels Account through ICICI bank”. But until now the Travels account didnt receive my money. I am suffering like hell for the past two months to get my money back. (AALDQW- ticket conf.#). If possible, please give me a solution for getting my money.

I am supposed to fly tomorrow from Mumbai to New York via Delhi AI 101 but due to ongoing strike by the pilots many flights are being cancelled. Do you have any other alternative arrangements for the passengers. Please let me know the information at the earliest.

I would like to know the procedure to buy ‘flying returns’ miles. I have been informed by the call centre that to buy the miles I would need to visit air india office. Can it be done online some how? If not then can Air india office at domestic airport provide this service. Pls advise.

I booked Air India flight (AI-9805) ticket from Delhi to Kullu through yatra.com. The flight scheduled date was 04/11/2011. Unfortunately the flight got cancelled. When I called Air India helpline number they told me that as the flight cancelled from their end I am liable to get all ticket amount refund and there is nothing I need to do. Hence I waited few days and thought my refund amount will be credited to my credit card account. Till now, the amount has not yet got credited and when i called again to yatra.com as well as Air India office now they are suggesting me to get a stamp of cancel on my Air India ticket printout and submit to yatra.com. As I am a resident of Mumbai I booked air ticket from mumbai. Now Please let me know, if the procedure this time they are suggesting me is enough to get my refund amount.

My daughter will be travelling from Mumbai to Jeddah on 14th October 2011 by Air India flight No. AI 931. Her age is 13 Years. Kindly advice do I need to complete the form for Unaccopanied Minor Request for Carriage. I talked with customer care at Air India Mumbai office. As advice customer care center, she can travel alone without any formalities. However as per the information available on AIR India website (FAQ) any person below 16 years can not travel alone. Please confirm.
Appreciate you early response.

I have booked a ticket online for my son on the 17th of september by Air India Express from Manglore to kuwait on the 6th of october and return on the 26th of october. The money has been deducted from my account but I have not received the eticket or internery.

Dear sir,
i had purchased one ticket from mumbai dombivli(e)mum to dxb and return but i did not go to mum and cancelled the ticket in sharjah iam not getting the refund amount in sharjah they are telling it has to be collected from india but the travel agent is denying to pay the amount pls guide me i have the details of cancellation as well the recipt of the ticket purchased in mumbai.

I got the email address from sharjah office i send mail to airindia espress ofice in mumbai yeterday they are telling to contact airindia office tomorrow i will send the details but i do not have the email id of air india office.

today my cousin wants to travel from mumbai to dubai we make on board stamp from dubai office also but on mumbai airport they are saying this visa is not valid how it happened i don’t know he is still at airport and requesting for air india officers to help but no one want to see this