Privacy Statement

Credit Card Security

Payments made online are taken via SagePay. The Flying Fox will never see your bank or credit card details when you pay online.

If not paying online we will contact you to arrange payment and delivery. We do take credit card payments over the phone.

Privacy Policy

The Information We Need and How We Use It

We are committed to protecting your privacy and we comply with the Data Protection laws applicable to business in the UK. We do not disclose our customer's personal information to third parties. We do not send unsolicited e-mail's to our customers or potential customers. We only use the information we collect about you to process orders and to provide a more personalised shopping experience. We continually monitor web statistics including site usage and search engine patterns to help us develop the design and layout of our web site. This in no way affects our customer's privacy.

When you order from us or make an enquiry, we will require your name, address, e-mail address, phone number and other similar information to enable us to process your request, notify you of acceptance of orders and deliver the goods ordered.

We may, unless you tell us not to, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.

As part of our efforts to ensure that you are aware of the latest developments and offers, we would like to use this information to advise you of new products, special offers or changes to our site. If you would like to receive this information, please indicate your preference when placing your order. You may unsubscribe at any time - just click the "unsubscribe" link at the foot of any email newsletter that you receive from us.

Data collected by this site is used to:

Take and fulfill customer orders

Administer and enhance the site and service

Only disclose information to third-parties for goods delivery purposes

We may also use the information we collect, occasionally, to tell you about our progress and changes to The Flying Fox web sites.

If you would rather not receive this information, please indicate your wishes when submitting on-line forms or you may send an e-mail to
sales@theflyingfox.co.uk.

Cookies

Session ID

This web site sets a single "Session ID" cookie, essential for the operation of the web site which is used to 'remember' user specific information only during the time that a user is using the web site. This cookie is deleted when you close your browser. No personally identifiable information is stored in the cookie at any time. This is a 'Category 1' cookie within European legislation.

Google Analytics

Google Analytics uses cookies to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. These are Category 2 cookies.

For more information on the use of Google cookies visit www.google.com/policies.

AddThis

We allow visitors to our website to bookmark and share content via a number of bookmarking and social media sites like Facebook, LinkedIn and Twitter through a service called AddThis. Visitors can choose to use this service and, when this is used, AddThis assign a cookie to the visitors’ web browser. These are Category 1 cookies.

For more details visit the AddThis support page at www.addthis.com/privacy.