Pendolino postings…and the tale of the missing screws!

We’ve now processed approximately 98%+ of the orders (as of July 2018) – over 1000 Pendolinos sent out!

We’ve been working through missing payments/order queries and we’ve now sent at least one email to everyone in the order book. If you have not received your Pendolino order or seen an email from us please check your emails / spam box! If still nothing then please drop us an email.

Next steps

Missing/incomplete/incorrect orders: if you have already contacted us about a missing/incomplete/incorrect order then we’re working through them and will resolve them as quickly as possible – no need to contact us again.

Spares and repairs: we’re working through any problems with Rapido’s repairs agent. If you’ve already been in touch with us and have not heard from either us or Simon please contact us.

P&P refunds for collections: we still have a refunds for P&P to process.

DC controllers: the manual says that if you have an old DC controller please check with us first. The best advice we can give is check the voltage output of the track supply – if it is less than 15V you should be fine! We haven’t tested the Pendolino with every possible controller out there but we have noticed that some controllers sold as suitable for N output more than 15V at maximum speed so please check!

DCC sound decoders: the DCC sound fitted sets should have stickers on warning you not to run your DCC sound decoder-fitted Pendolinos on controllers outputting more than 15V, if you do you may well blow the sound decoder!

Finally as the post title alludes to – we noticed that the light bars are missing the required screws to fit them. Rapido’s factory realised that they still had a big bag of screws sat on the workbench, so they sent them over to us. We included screws with all orders except the very first batch sent out in late March – we have sent out all the missing light bar screws now. We have had some customers ask about the light bar screws – they are packed in a small clear plastic bag (the screws are very small and black). The clear plastic bag was either packed loose or taped to one of the light bar packs – please check carefully as it is easy to miss!