What They Do

We asked USAA to explain what they do. Here is what they had to say.

The USAA family of companies provides insurance, banking, investments, retirement products and advice to over 12 million current and former members of the U.S. Military and their families. USAA is consistently recognized for outstanding service, employee well-being and financial strength.

Perks and Programs

We asked USAA to share a few programs they feel really capture what's unique about their workplace. Here is what they had to say.

Employee Education: The USAA Employee Education Program provides payment to full-time and part-time employees of up to $10,000 per year for approved educational expenses for college degrees or professional designations. The program allows employees the opportunity to obtain new knowledge and skills to maintain their current positions and be better prepared for career opportunities within the company.

Annual and Holiday Bonus: Employees may be provided with an annual bonus, which is tied to the achievement of company-wide performance metrics that are set annually by the Board of Directors. Employees may also be provided with a holiday bonus, which is an additional cash amount equivalent to two weeks salary.

Retirement Savings Plan: To help employees prepare for retirement and meet their retirement goals, USAA offers a 401(k) plan which provides a dollar-for-dollar match on up to the first 8 percent of eligible pay every pay period.

Retirement Plus: Through Retirement Plus (RP), USAA makes discretionary annual contributions to an employee's Retirement Savings account. These age-based contributions vary from 3% to 9% and are based on company performance and an employee's age. The RP contribution is an annual percentage of an employee's total pay (including pay such as base pay, performance bonus, shift differential, and overtime) and is typically made in February. Employees receive this contribution regardless of whether they contribute the Retirement Savings Plan.

Eat Right: As part of the USAA “Take Care of Your Health” program, USAA offers a 50% discount on over 250 healthy food items in USAA café’s and minimarts. The program is available to USAA employees at all USAA locations with those facilities.

Healthy Points: A wellness program designed to inspire employees to Take Care of their Physical, Financial and Emotional health. Employees participate in an array of wellness challenges and actives to improve their overall wellness and earn points to receive up to an additional 5% company subsidy towards their total medical premiums.

Health Risk Assessments: USAA provides employees a free annual health screening in the first quarter of every year. The assessment provides a confidential, personalized profile of an employee’s physical and financial health risks. It also includes specific recommendations for improving and sustaining their health. Completing the HRA adds 500 healthy points to the employee's balance.

On-Site Health Cinic & Pharmacy: Health Services at USAA serves the USAA employee population by offering a spectrum of services in the efforts towards helping employees get, stay and be well. Each clinic is staffed with a licensed, registered nurse and support staff – the San Antonio location is staffed with two board certified family physicians. High quality yet affordable services are reflected by a $48 flat fee for all services, excluding lab and preventive services which are free of charge. USAA is committed to the good health of its employees, and Health Services at USAA is a continuation of these efforts. USAA houses an on-site pharmacy, providing a convenient alternative for employees and their dependents to fill prescriptions.

9 events a year connect employees with peers from different racial/ethnic, religious or country-of-origin identities

Non-birth parents in same-sex relationships can take parental leave

Medical care covers gender confirmation surgery

Leadership Diversity

Workforce Diversity

DEMOGRAPHICS

How to Get Hired

We asked USAA for some inside information on how to get hired at the organization. Here is what they had to say.

What key characteristics tell you a prospective employee will be a great fit for your company?

USAA is unlike any other financial services organization. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. To play a role on our team, you don't have to be connected to the military yourself, you just need to share our passion for serving our members. You need to not only be committed to the USAA mission and have a passion for serving our members, but operate in alignment with our core values: Service, Loyalty, Honesty, and Integrity. We seek to attract, develop and retain diverse talent at all levels that want to operate in the spirit of embracing diversity and inclusion in all that they do. Being innovate and agile is also key to being successful candidate for employment with USAA.

What can prospective employees do to get your attention?

A prospective employee needs to not only understand USAA, it’s mission, and culture, but embrace the need to provide the highest level of great experiences to both our members and internal partners. A prospective employee must demonstrate their ability to be an ambassador of change, continuously learn, and drive results through partnerships with others.

Are there any positions or types of candidates you are particularly focused on hiring in this coming year?

USAA is a dynamic organization with ever-changing needs. USAA routinely hires Claims Adjusters, Mortgage Processors, Mortgage Loan Officers,
Customer Service Representatives, and other professionals who support our core businesses. Many of the growth areas over the next three year horizon is hiring expertise in the technology space. This includes Information Technology, Digital, Design, and Data and Analytics.

What should interested candidates do to find out more and get started?

Visit our career site at usaa.jobs.com. Once they are on the Search Jobs page, they will have several options. They can use navigation on the left to search by job category or location for instance. Once they find a job that interests them, they need to review the responsibilities and requirements to determine if they are a good fit and apply. They can also explore the usaa.com jobs site to learn more about USAA, it’s mission, culture, benefits, and life at USAA. There are career videos they can watch to understand different types of roles at USAA and gauge their interest.

hiring Outlook

5,592 Forecasted positions to fill in coming year

9% Job Growth

149 Average applicants per opening

276,788 Total job applicants

14% New hires by employee referrals

40% Openings filled by current employees

238 Recent graduates hired

3% Voluntary turnover for full-time employees

11% Voluntary turnover for part-time employees

* All figures refer to 12-month period prior to reporting, unless otherwise noted.