We are able to process orders from non-mainland UK addresses, including the Scottish Highlands and Islands, Ireland and the Channel Islands.

How quickly will my order arrive?

Our aim is to dispatch all orders placed before 12 noon on the same day. Any orders placed after that time will be dispatched on the next available working day.

We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the delivery option you have choosen.

Whilst we try our best to dispatch every order following the above guidelines, during extremely busy periods, dispatch times may increase by up to one day.

How can I track the status of my order?

You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.

In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on either the Interlink/Royal Mail/UPS website. You will only receive a tracking number if you have chosen a tracked delivery option for your order.

All orders are thoroughly checked before leaving our premises. On receipt of your order we request that you check the items as soon as possible. If you are unhappy with your order for any reason, please contact us immediately on 01326 375 482 or support@mylorchandlery.co.uk. Please have your order number to hand when you contact us as it will allow us to find your order quickly.

If you are unsatisfied with your order in any way, please return it to us within 14 days of delivery for a refund or exchange. The item must be unused, be in its original packaging and be suitable for re-sale. Items bought in the sale are non-returnable and non-refundable. Postage costs for returning items to us can only be refunded if the item is faulty or damaged.

We recommend that you send your order back to us by obtaining a ‘proof of posting’ (free at all Post Offices) or alternatively using a tracked delivery service. Please note we cannot be held responsible for any parcel lost during transit to us.