Terms & Conditions

By placing an order with Dru Era you acknowledge that you have read and agreed with our store shipping & returns policies which is listed below.

We can ship your order to the countries specified on our shopping cart. Remember that you are responsible for any taxes, duties, or customs fees charged by your local government.

International customers are responsible for all local import fees and duties associated with your order. Check with local authorities concerning any applicable taxes, duties, and / or customs delays before placing your order. We are not responsible for any of these fees or delays.

Some countries place restrictions on certain imports, and some of these imports are banned altogether. Please check with your local authorities before placing an order. While we can refund the merchandise cost if an item is returned to us due to import restrictions, we cannot refund the shipping and handling charges. In some cases, customs officials will confiscate the restricted items, in which can we cannot refund the merchandise or the shipping and handling costs.

If the courier company is unable to deliver the order to you as no one is available to sign and accept the package, we will contact you via email to obtain an alternate delivery address. However if we do not receive a response within 3 days the courier company may hold the package at their closest branch for collection by you. However if you delay to contact the local courier company and collect the package the package may be returned to us or destroyed. Please note that no refund will be granted in this instance.

Cancellation Policy

Our goal is to provide the fastest possible service to its customers. In order to accomplish this goal, orders are automatically processed shortly after they are received. We currently cannot guarantee that we will be able to cancel your order. We recommend that all guests wishing to cancel an order do so within one hour of original order placement. If your order has not been cancelled within this timeframe, there is a good chance that your order could already be on its way to you.

To cancel your order, please contact us by emailing us at sales @ druera.com Please note that a finance charge of $5.00 will be levied on all cancelled orders. If your order has been shipped already, it will be treated as a return.