Escalation Procedure

Escalation Procedure

GlobalConnect always seeks to respect agreed deadlines for delivery or fault correction. If a service is not delivered according to the agreed conditions, including deadlines, the lessee may refer to the escalation procedure below.

Product Category:

Escalation Procedure for Network Solutions

First Level

OMC (Operation and Maintenance Center)

Telephone +45 77 30 31 88 /+49 4029997099

Fax +45 77 30 31 50

Mail: OMC@globalconnect.dk

Second Level

Group Manager OMC

Mobile + 45 25 50 72 67

Mail: omc-manager@globalconnect.dk

Third Level

Christian Arentoft Senior Group Manager

Mobile +45 3110 1935

Mail: Christian.arentoft@globalconnect.dk

Fourth Level

Martin LippertCEO

Mobile: +47 400 33 413

Mail: mal@globalconnect.dk

Escalation Procedure for Data Centre

First Level

OMC (Operation and Maintenance Center)

Telephone +45 77 30 31 88 /+49 4029997099

Fax +45 77 30 31 50

Mail: OMC@globalconnect.dk

Second Level

Group Manager OMC

Mobile + 45 25 50 72 67

Mail: omc-manager@globalconnect.dk

Third Level

Tore Heide VillundVP Data Centres

Mobile +45 22 49 65 03

Mail: tore.villund@globalconnect.dk

Fourth Level

Christian Arentoft Senior Group Manager

Mobile +45 3110 1935

Mail: Christian.arentoft@globalconnect.dk

Fifth Level

Martin LippertCEO

Mobile: +47 400 33 413

Mail: mal@globalconnect.dk

Escalation Procedure for Cloud / Outsourcing Services

First level

Outsourcing Services Support

Telephone: +45 70 15 15 26

Mail: support@globalconnect.dk

Second level

Head of IT-Operations

Third level

Johnny ViborgSenior Group Manager

Telephone: +45 21 69 01 56

Mail: johnny.viborg@globalconnect.dk

Fourth level

Anders SaabyCTO

Telephone: +45 4031 0232

Mail: Anders.Kuhn.Saaby@globalconnect.dk

About GlobalConnect A/S

GlobalConnect is Denmark's leading alternative provider of fibre network, data centres and IT outsourcing. We cover Denmark, Northern Germany and parts of Sweden with a 16,000 km long network of optical fibres and 16,000 m2 data centres.