Re: Firmware Update Unsuccessful

06-15-201210:26 AM

Hey Rota, the product you have is a commercial printer. These commercial products can be a tad tricky. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support.

Re: Firmware Update Unsuccessful

Hey Rota, the product you have is a commercial printer. These commercial products can be a tad tricky. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support.

Re: Firmware Update Unsuccessful

Sorry to bother you again but somehow your post became tagged with a "solved" label and unfortunately that could not be further form the truth! I am nearly a month now without a colour printer. I bought an office jet 4680 to tide moe over but the laserjet continues to languish whilst my office curses me for making the update!

Since we dont have a service center within a reasonable distance I am still hoping some or other of the comunities might reply to me, which may not happen whilst they think the problem is solved!

What should I do to revert the status of the inquirt to "Active" or "unsolved"

Re: Firmware Update Unsuccessful

The post was marked as "Solved" due to the fact that the Laserjet is considered a commercial printer and this is the consumer support board. It helps point other customers with the same printer to the correct location to post their issues.