Contact Us

Hours of Operation

English and Slovak speaking customer service agents are ready to assist you from 8:00 a.m. to 8:00 p.m. local Slovakia time and 7:00 a.m. to 3:00 p.m., Eastern Standard Time in the United States. The call center is closed weekends and Slovakia national holidays, as observed by the U.S. posts.

Check the Status of Your Visa

You can check the status of your application any time at the following website.

Check the Status of Your Passport

Instant: Enter your passport number below to check on the status.

Email: Send an email to passportstatus@ustraveldocs.com and in the subject and/or body enter a valid passport number exactly as it was entered at the time the appointment was scheduled, and you will receive an automatic response with the status.

Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the United States, please contact us via any of the means shown below. Visa application services call center agents are able to assist you via email, telephone or chat.

Telephone: Please contact a customer service representative using one of these telephone numbers:

Callers in Slovakia: Call +421(2)33057000

Callers in the United States: Call 17035202569

Skype: To use Skype to speak to a customer service representative during regular hours of operation, add a new contact to your Skype account with the Skype name ustraveldocs-slovakia.

WARNING:Please verify the Skype ID of the US Visa Service Desk before adding it. Our Skype ID is ustraveldocs-slovakia. We are aware of impostors who use similar Skype names pretending to be associated with the US Visa Service Desk, and are advising applicants to pay the fees via Western Union or Moneygram. We do not support these payment options. We strongly advise you to verify payment instructions on the Bank and Payment options page before paying your MRV Fee.

Our call center agents will not engage in a chat conversation via Skype. A chat option is available through a different application on this page.

In order to make sure you are connecting to the right Skype ID please click on the icon on the bottom of this page to place a call.

Reporting Fraud

Please contact us at fraud@ustraveldocs.com if you have experienced fraud or have been asked to pay any unnecessary fees to pay your MRV fee, schedule your visa interview, or ship documents to or from the consular section.

The U.S. Department of State's Bureau of Consular Affairs website and Consular Post websites are the definitive sources of visa information. Should there be discrepancies in content, the Consular Affairs website and Consular Post websites take precedence.