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If you want to pay in a different currency, select the proper country from the listYou are on the Polish version of the page with PLN currency. If you want to pay in a different currency, select the proper country from the list

You can find the information about the terminal of arrival or departure in a number of ways. Firstly, if you are checking in for your flight through www.lot.com, the information about the terminal will be specified on the boarding card (go to the "Check-in" tab). Secondly, you can contact LOT Contact Centre.

Health

Persons, whose state of health requires special assistance during their journey, need to submit an appropriate medical form (MEDIF). If the state of your health requires special services, please report that at least 72 hours prior to departure - so we can provide you with appropriate care. In cases of tickets purchased through tourist agencies or travel agencies, the form needs to be sent to the issuer of your ticket (i.e. travel agent). All the necessary information as well as the downloadable form can be found here.

Pregnant women may travel without any additional certificates until the 32nd week of pregnancy. From the 33rd week a medical certificate from a doctor is required - you can find the appropriate fom here.

If you are carrying medicines, which need to be stored in a refrigerator, please fill in the MEDIF form and contact LOT Contact Centre (no later than 72 hours prior to departure). In cases of tickets purchased through tourist agencies, or travel agencies, the form needs to be sent to the issuer of your ticket (i.e. travel agent).

If all of the flights on your journey are operated by LOT, your baggage will be registered once and will automatically be checked-in for the next segments of your trip. If the flights on your journey are operated by various carriers, please find out, how to proceed with the baggage and ask about the details at the check-in counter. // Exception: If you have a layover in the United States, you need to claim your baggage and check-it-in again at the first airport, where you arrive (when flying out of e.g. Warsaw).

Check-in for flights operated by LOT Polish Airlines opens at least 36 hours before the scheduled time of departure from Warsaw to any LOT Polish Airlines' destination as well as from the below-listed airports: Stockholm (ARN), Copenhagen (CPH), Dusseldorf (DUS), Munich (MUC), Frankfurt (FRA), Geneva (GVA) and Vienna (VIE).

You can check-in online earliest within 36 hours before the departure. Same rules apply for majority of airports. Below you will find a list of airports, where you cannot perform such check-in: Currently these airports are: Palanga, Ljubjlana, Split, Zadar, Kharkiv, Olsztyn-Szymanya, Groningen, Pula, Podgorica, Zagreb and Chisinau.

There can be a number of reasons why you cannot check-in for your flight. Firstly, it could be too soon for it - check-in opens 36h before the departure. Secondly, it could be that you made a mistake when introducing passenger's name (remember: surnames need to be submitted without Polish characters; with hyphenated surnames both elements need to be submitted together). Thirdly, it could be that in your reservation there are services, which disallow online check-in (e.g. wheelchair, travelling with a pet on board, travelling with an infant). Fourthly, online check-in is only possible for flights operated by LOT Polish Airlines. For code-share flights, check-in is possible directly at the airport or on the website of the carrier operating particular flight.

If you are travelling with airline other than LOT Polish Airlines, you cannot check in on our website www.lot.com. In such event you can either check-in at the airport or contact the airline operating your flight.

We want to save your time before the departure and smoothen the check-in, therefore we are offering the possibility of LOT Automated Check-in. 36 hours before the scheduled departure, we will check you in automatically and your boarding card will be either be sent to your email address or your mobile phone. Find out more here.

If you carry a pet take into consideration that: 1. the pet must have valid vaccination records (against rabies or distemper) and valid veterinary health certificates accomodating the regulations of the country of departure, country of arrival and all transit airports. In order to obtain detailed information please contact a veterinary or Chief Veterinary Office. 2. For flights within the EU a special passport (issued by a veterinary) with description of the animal's colour, breed and sex as well as the microchip's or tattoo's number, is required. 3. For flights to the United Kingdom, the carriage of animals is only possible by cargo. In order to obtain detailed information please contact our Cargo and Mail Office (under telephone number: +48 22 606 77 77).

On board of LOT airplanes it is possible to carry cats, dogs and ferrets. However, there are a few exceptions: 1. For flights to/from Canada no ferrets are allowed on board. 2. For flights to/from China, the pets require a 30-days long quarantine. 3. Carriage of dogs to the United Kingdom is only possible by cargo.

Only pets, which's total weight including the weight of the container, does not exceed 8kg are allowed on board. Larger animals can be carried under the deck or as cargo. All information regarding carriage of animals can be found here.

The container, in which the animal is transported, must meet the following criteria: 1. It has to be large enough to allow for the animal's freedom of movement so it can stand, turn around and lie down. 2. It has to be clean, tight and securely-closed and its bottom has to be lined with absorbent material from the inside. 3. It has to be labelled with a relevant sticker and appropriate instructions. 4. It has to be equipped with a water and food dish. 5. It has to be ventilated at least on three sides. 6. It cannot have any wheels attached to it (if the wheels are preinstalled they need to be removed during the check-in). 7. It has to be made of fiberglass, metal, rigid plastics, weld metal mesh, solid wood or plywood.

For your and other passengers’ comfort we can only take a limited number of pets in the cabin, so please make a reservation for your pet as soon as possible by telephone through LOT Contact Center. We recommend that you do so as soon as possible - preferably prior to the purchase of ticket and at least 48 hours prior to departure. Through Contact Centre you will also be able to confirm the possibility of carrying a pet on a given flight.

Guide dogs (for people with hearing / visual impairment) are accepted in the cabin free of charge when accompanying a passenger with disability. Weight and size limitation do not apply and the animal need not be caged. The dog should be on a leash, but does not need to wear a muzzle*. Remember however, that when travelling with a guide dog you need to have a muzzle with you. Travelling with a pet must be reported prior to the journey at LOT Contact Centre (preferably at least 48 hours before the departure).

For flights to/from USA there is an option of transporting an ESEAN dog (emotional support animal) without any additional fees. If you wish to use this service, you need to have a relevant doctor's certificate, which will be verified at the airport. To obtain detailed information please contact a veterinary or Chief Veterinary Office. Travelling with a pet must be reported at LOT Contact Centre. LOT Polish Airlines only accept dogs as ESEAN.

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Children

You can book a ticket for an infant at www.lot.com, but only given the simultaneous purchase of a ticket for an adult. In all other cases tickets for infants should to be purchased through LOT Contact Centre or in LOT Offices. More information regarding travelling with children can be found here.

Child can seat in a car seat during the flight, but only granted the approval of the cabin crew, and the car seat has appropriate certificates.In case of travel with infant with seat passenger should take his own car seat for a travel.

If you are travelling with an infant you can take food for your child. In such cases the restriction of liquid containers holding no more than 100ml does not apply. NOTE: Because you will be taking onboard greater amount of liquids you will go through a more restrictive security check at the airport. More information regarding travelling with children can be found here.

Bassinet for babies, called "Baby Basket" can be ordered via LOT Contact Centre or in LOT Offices. This service is strictly limited and available exclusively on long-haul flights, operated by Boeings 787 "Dreamliner". Reservation of a bassinet is possible at least 24h prior to departure. NOTE: The child, which will be travelling in the bassinet, cannot weigh more than 10 kilograms and it's height cannot exceed 75 centimeters on the day of the journey. More information regarding travelling with children can be found here.

Child - in airline's understanding - means a passenger under 12 years of age. You can book a ticket for a child at www.lot.com, but only given the simultaneous purchase of a ticket for an adult. In all other cases tickets for a child should to be purchased through LOT Contact Centre or in LOT Offices. More information regarding travelling with children can be found here.

Children may travel alone, but only if they are 12 years or older. Younger children may travel with the assistance of a stewardess*. NOTE: A child travelling alone with the assistance of a stewardess, requires a purchase of an additional (payable) service - "child assistance" (payable, so-called UNMR).

If you want your child to travel with the assistance of a stewardess, you can purchase the "child assistance". If you wish to purchase the service please contact LOT Contact Centre, LOT Offices or selected travel agencies. NOTE: This service is not available at www.lot.com and its purchase is possible at least 24 hours prior to departure. We recommend that you purchase the assistance as soon as possible - the number of children travelling with the airline's assistance is limited. More information regarding travelling with children can be found here.

You can take your music equipment with you as a carry-on baggage, but only given that it does not exceed the size and weight allowance for a carry-on baggage. If the size or weight of the music equipment exceeds these limits, you can check it in as a registered baggage in the baggage hold or purchase additional registered baggage, marked as SPEQ. Altenartively you can purchase an additional seat on the plane for your instrument. Purchase of such ticket is available at LOT Contact Centre.

If you are a member of the Miles&More program and have an appropriate status, you may take with you an additional piece of baggage free of chage. Click here, to ensure that your status entitles you to the free carriage of additional baggage.

In addition to your carry-on baggage you can take onboard the following items: a lady purse, short umbrella, laptop, camera or a small video recorder, jacket, collapsible wheelchair, walking cane, set of crutches or a tadpole walker.

You may take sports equipment as part of the checked baggage. If it falls within the baggage limits, it will be taken free of charge, otherwise additional fees will be charged. If you are travelling with sports equipment, please contact LOT Contact Centre and provide the weight and size of the equipment.

In case of purchase Economy Saver baggage you cannot take sports equipment as part of this baggage.

If you are travelling in the LOT Economy Saver tariff on a short-haul flight and wish to take two suitcases (checked baggages), you need to purchase an additional service. First one will be charged as a Economy Saver additional baggage, second one as a additional baggae. More information here.