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First impressions are lasting. So let me start by saying that the front desk clerk appeared less than a professional. She walked out of the back room and was wearing house slippers and a faded zip up hoodie. I wasn't clear that she worked there and felt a little uncomfortable about providing my credit card info to her. Next I...
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Steve W, General Manager at Hotel Chino Hills, responded to this review

Chief_Gypsy:
Thank you for completing a review regarding your experience at our hotel. I am so sorry that your experience was far less than satisfactory. Certainly, there is no reason that you should be checked into a room as you described it by someone who appears shady to you. Nobody on our staff is now allowed to wear a hoodie,...
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