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Senior Compliance Manager - Consumer Protection

Join our mission

Intuit is a mission-driven, global financial platform company that gives everyone the opportunity to prosper. With products like TurboTax, QuickBooks and Mint, we’re using technology to build solutions to challenging financial problems for millions of people around the world.

Overview

The QuickBooks Capital (QBC) team is on a mission to transform small business (“SMB”) lending. Imagine a world where QuickBooks customers can access funding in hours whenever they need it. And then, imagine a world where we help SMBs make the right decision about when to take funding, how much to take, and what type. We’re working to make this a reality. QuickBooks Capital recently became an SBA Paycheck Protection Program (PPP) lender. We are helping our SMBs access relief funds using technology and data to simplify the process.

The Sr. Compliance Manager will report to the Head of Product Compliance for QuickBooks Capital and will have responsibility for oversight of consumer protection within the regulated financing spaces Intuit plays in, primarily commercial loan brokering and online lending. This role is 100% remote to start, then will be in in our Mountain View, CA, San Francisco, CA, or Plano, TX office.

Intuit’s products must continuously delight our customers, conform to Intuit policy and practices, and meet the regulatory requirements imposed upon brokering and lending activities by state and federal agencies. If you are passionate about innovation, solving tough customer challenges, and compliance as a strategic advantage, then come join our team!

We believe diversity and inclusion among our teammates produces better results and is critical to our success as a global company. We are committed to recruiting, developing, and retaining the most talented people from a diverse candidate pool.

What you'll bring

Bachelor’s Degree with 10+ years professional experience, MBA preferred, or equivalent experience.

Ability to work independently – self-starter, enthusiastic and highly motivated.

Strong analytical and problem solving skills with the ability to exercise sound and balanced judgment

How you will lead

Developing and implementing complaint processes with the Operations/Sales/Care teams within the QuickBooks Capital group, as well as other functional and business units.

Research, track and report out on complaint themes/trends.

Provide training to Sales/Care/Operations team based on themes and trends of complaints

Partner closely with the Product Compliance Sr. Manager, Product Management and Development teams implement product changes as a result of complaint themes/issues.

Engaging with state regulators in responding to inquiries as well as participating in periodic regulatory audits.

Driving regular audits of 3rd party partners to ensure compliance to contractual obligations, regulation and ensure high customer satisfaction.

Helping drive the mindset that Compliance is a strategic advantage, enabling growth and customer delight.

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"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

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ConradIntuit employee

"Working at Intuit is satisfying because our goal is not to get customers to spend as much time on our products. We want to make their financial lives easier whether it's filling out taxes or helping small businesses operate. It's a great combination of experimenting with new technology while also staying close to tangible problems for real people."

AlexandriaIntuit employee

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

EmilyIntuit employee

"One of the things that stands about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

TroyIntuit employee

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

NatalieIntuit employee

"I really felt drawn to Intuit because it's a place where I feel like I can make super meaningful impact on customers’ lives and their day-to-day. Finances are tricky and it’s emotional and stressful, and if I can help lift that burden off of someone, I feel like it’s worth it."

EmilyIntuit employee

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

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AlexandriaIntuit employee

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

TroyIntuit employee

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

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AlexandriaIntuit employee

"Our goal at Intuit is to solve challenging financial problems for millions of people. It’s satisfying to design awesome solutions knowing that you’re helping people around the world achieve their dreams of prosperity."

EmilyIntuit employee

"One of the things that stands out about Intuit is the impact that we have on our customers. Whether it's helping them yearly with their taxes or every day with their finances, it is truly satisfying to know that we’re using our resources and knowledge to power prosperity for millions of people around the world."

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ChelsiaIntuit employee

"One of my favorite aspects of this role is that my work is helping small business owners achieve their business goals by solving complex financial problems. It's gratifying to know that the work that I'm doing directly impacts consumers and makes their lives easier so that they can focus their energy on growing their business."

TroyIntuit employee

"At Intuit, we have the unique opportunity to empower millions of communities around the world by helping small business owners, individuals, and the self-employed succeed and accomplish their dreams of prosperity. There’s nothing else like it."

CarlIntuit employee

"I know that as a product manager at Intuit, my impact matters. Our products support millions of small businesses and individuals around the globe with their finances, delivering more money and fueling the success of real people."

Hear from our employees

Conrad De Peuter

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Conrad leverages tools like natural language processing and machine learning to help tax analysts and small business owners use TurboTax and QuickBooks more efficiently. For Conrad, Intuit is a great place to learn, grow, and take full ownership of your career path.

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