Share Your Story: Incredible Customer Service

Written by Jessica WheelerPosted on 12/21/2012

BE RADIANT is not just something we say as a passing thought or suggestion. Here at WarmlyYours, it’s a commandment that we live by. It is an essential part of our mission to serve customers before, during and after our customers have purchased and installed our radiant heating products. Being radiant is what inspires us to drive customer’s projects over and beyond to the next level, to achieve the best possible radiant heating solution.

Our most recent “Share Your Story” winner is from Bend, OR, Gary Savadove, who installed WarmlyYours TempZone™ Cut & Turn Rolls in his master bathroom and kitchen. Take a moment to read his story below.

Incredible Customer Service

In the course of remodeling my house, I thoroughly investigated all of the major, reputable suppliers of radiant floor heat for my kitchen and master bath. Both rooms are fairly large and the installations are under tile. It became clear that there are a few reputable suppliers in this industry and many more that are less so.

WarmlyYours clearly stood at the top of the pack. Their product and knowledge, 24/7 support, and genuine warranty are all tremendous, but what really differentiated them and led to my decision to buy from WarmlyYours was their customer service.

Specifically, Darren Day, a customer service rep, provided such incredible customer support and professional guidance, it made my decision easy. Although, my job was a bit complicated and required 12 revisions to our plan before we finalized it. Day and the technical support team worked with me for many weeks as we revised and improved the plans to accomplish my objectives.

In the end, they came up with a viable plan that was very creative and was reasonably priced.

So many companies today are wonderful during the selling process, but fall short after the sale, but not WarmlyYours. They stuck with me throughout the entire buying and after-sale process. I couldn't be happier!

I commend the management team for their leadership, and Day for his product knowledge, patience, and customer service skills. Too bad more companies don't seem to possess the entire package of product, service, and value.

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