Google reCAPTCHA

Google reCAPTCHA

Hey guys. I've had a few users complain of not being able to see the CAPTCHA when trying to reset their password via the link on the splash page (https://account.meraki.com/account/reset_account_password). The last time I opened a case, I was told it was Google's fault since they have that service. A case before that though, Meraki said it was something on their side. Has anyone else gotten the reCAPTCHA errors lately? The weird thing is that when I visit the link while connected to a Meraki AP, I get the 'I am not a robot' CAPTCHA but it just spins when the box is ticked. On any cellular and any non-Meraki network, I don't even see the reCAPTCHA at all.

I assume the only workaround for now is resetting passwords thru the Dashboard.

Re: Google reCAPTCHA

It looks like Meraki has update the forgot password link from account.meraki.com to account.network-auth.com and now the reCAPTCHA works again. There was a major reCAPTCHA outage over the last few days but everything seems to be working again.