Act as a resource with expertise to automate and resolve complex batch related support activities and or service issues. Engage with the client directly to understand the business requirements, translate those requirements into executable scripts; interface directly with the client and technical support teams. As subject matter expert, moves in and out of teams to recommend problem resolution and or automation tools, scripts and processes. Coach and educate support services team members so they may learn how to resolve similar problems in the future through the use of scripts and automation tools.

Job Requirements:

Interprets business requirements related to batch processing. Ability to define and deploy enhancements towards optimization and modernization and to reduce/eliminate defined manual intervention steps. The qualified candidate must have experience within a large scale batch processing environments for both mainframe and distributed platforms.

Candidate must have strong communications skills; heavy customer facing and interaction both verbally and in written format. Must be able to work within the business community and with technical teams. Candidate must have a strong working knowledge of mainframe and distributed scripting capability.

Strong knowledge of VI automationtools desired.

Role and Responsibilities:

o Must have strong operational experience supporting mission critical production batch processing systems for both mainframe and distributed platforms.

o Candidate must have strong communications skills; ability to interact both verbally and in written format.

o Must be able to work within the business community and with technical teams.

o Candidate must have a strong working knowledge of mainframe and distributed scripting capability; strong knowledge of VI automation tools desired.

o Collaborate with technical and application teams to optimize/automate support processes.

o Able to work in high pressure and time sensitive critical environments.

o Able to deal efficiently with upper management and business clients.

o A high degree of technical aptitude and troubleshooting skills.

Experience:

o Minimum of 10+ years batch operations automation experience including a solid understanding of installation, configurations and supporting batch automation environments on both mainframe and distributed environments.

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.