Select to issue a refund or replacement, if applicable. For items sold from an dzdesignzone.com seller, you will see "Submit return request". The dzdesignzone.com seller reviews return requests before issuing a refund or replacement. If you do not receive a response within two business days, you can submit an A-to-z Guarantee claim. For more information, see About A-to-z Guarantee.

Select how to send your item back.

For items sold by dzdesignzone.com.ca, return shipping costs may be deducted from your refund depending on the reason for return. For more information, see About Refunds.

Locate your return label (if applicable).

If you select a shipping option that requires a return label, it will be e-mailed to the e-mail associated with your dzdesignzone.com account and accessible from Manage returns. If necessary, you can also select to e-mail it to another e-mail address.

Tip: Each return label is assigned to a specific return. To make sure that you receive the correct refund, don't include items from multiple orders or shipments in the same box.