Help Centre

Our guidelines for traveller reviews

We love hearing about your travel experiences and value your contributions to our site! We also want to make sure that TripAdvisor is a safe and trustworthy source for our global community. To help us with this goal, and to get your review published as quickly as possible, please ensure your reviews are:

Family-Friendly

To maintain a safe, family-friendly environment, we don’t allow profanity or vulgarities in reviews. We also reject reviews that include sexually explicit comments, hate speech, prejudiced language, threats or personal insults. So keep it suitable for all ages! Any reviews that describe reviewer participation in illegal activities, including those that advocate or describe drug use in defiance of local laws, will be removed. We only publish reviews submitted by travellers 13 or older.

Relevant to Travellers

Keep your reviews relevant and helpful to travellers – keep in mind that they are reading your review to understand what an experience with the business might be like. For this reason, please don’t include personally insulting language, smear campaigns or any personal opinions about politics, ethics, religion or wider social issues. TripAdvisor does not allow reviews that promote intolerance for individuals or groups of people based on their race, gender, religion, sexual preference or nationality. If you have a question or comment for TripAdvisor about our moderation policies, you can contact us via the Help Centre. Questions directed to property owners or other travellers will be removed. If you do have a question or comment for TripAdvisor users, you can access our forums. Each property has a questions and answers feature on their listing – post your questions to property owners there!

Unbiased

Reviews are most helpful when they provide unbiased advice. We don't allow individuals or entities who own or are affiliated with a property to publish reviews of their business or competing establishments. Reviews submitted in an attempt to blackmail a listing will not be published. If you suspect a review is fraudulent or doesn’t meet TripAdvisor’s posting guidelines, you can use the “Report Problem with Review” feature located at the bottom of each review.

Helpful, First-Hand

Our community wants to hear about your experience. This means no second-hand information, rumours or quotations from other sources in your review. Please only provide reviews based on substantial experiences you’ve had and be sure to include enough detail in your review that other travellers will find your advice helpful.

Recent

The best reviews are those that are written within a year of your experience, so we can’t publish reviews for an outdated trip. We want to hear about every trip you take, but keep in mind that you can only submit one review per experience with a given property. Additional reviews for a new experience at a restaurant can be submitted one month after your latest review is published. Additional reviews for a new experience at a hotel or with an attraction can be submitted three months after your latest review is published. Airline reviews are different – as long as you are reviewing a unique experience (one review per leg) we have no limits on how many reviews or how often you can submit them. If you want to update your previous review please remove your review via our Help Centre and submit an edited version – please know you can only do this once per review!

Original

Give us your best, most accurate advice – just make sure it’s yours! Reviews should contain original content and no extensive quoted material from other sources. Any review content plagiarised from other websites, reviewers, emails or printed materials will be removed.

Non-commercial

Reviews are designed to provide advice to your fellow travellers, not to advertise a service or business. Please don’t include commercial or promotional content of any kind. Reviews that are being offered in exchange for personal gain, such as gifts, services or money, will be removed. We reserve the right to reject specific content for any reason. We do not allow reviews that contain links to external websites.

Respectful of Private Information

We respect your privacy and the privacy of the businesses we list. We want you to tell us all about your experience but please keep personal or exclusive information to yourself, such as door codes or passwords of any kind. Any reviews containing personal financial information, including credit card numbers, loyalty rewards numbers or other financial information, will also be removed. This includes both the reviewer’s information and the information of others. We allow names to be published to our site; however, we will remove last names upon request. This includes the last names of employees or owners associated with the property you are reviewing.

Listed by TripAdvisor

A review must relate directly to the property to which it is submitted, so please ensure you are submitting your review to the correct listing on TripAdvisor. For instance, if you intend to review a hotel restaurant but not the hotel itself, please ensure your review is submitted to the corresponding restaurant listing page, not the hotel listing page for that property.

Your review must be for an accommodation, restaurant or attraction that meets our listing requirements.

Help other travellers get the most out of your review by using the correct alphabet for your language and avoiding machine translations that make your review hard to read. Please don't use HTML tags, excessive ALL CAPS or slang. We have a required character count – fill up the space with details about your trip and avoid content that is not helpful to travellers.

TripAdvisor reserves the right to remove a review or management response at any time, for any reason. The reviews posted on TripAdvisor are individual and highly subjective opinions. The opinions expressed in reviews are those of TripAdvisor members and not of TripAdvisor LLC. We do not endorse any of the opinions expressed by reviewers or in management responses. We are not affiliated with any establishment listed or reviewed on this web site.

* TripAdvisor LLC is not a booking agent and does not charge any service fees to users of our site... (more)

TripAdvisor LLC is not a booking agent or tour operator, and does not charge any service fees to users of our site. However, you should be aware that agents who list travel packages with us may not have included all fees and surcharges in their listed prices. Airfares, in particular, are frequently subject to additional fees (many of which are required by law). Examples include the Federal September 11th Security Fee, international departure and arrival taxes and fees, federal excise tax, and other service, handling and miscellaneous fees and surcharges. When you book with one of our partners, please be sure to check their site for a full disclosure of all applicable fees as required by the U.S. Department of Transportation.

For your convenience, TripAdvisor LLC calculates an average price for each hotel, which is based on the rates of available rooms obtained from our booking partners. For any travel packages or deals listed, TripAdvisor LLC does not guarantee any specific rates or prices. In addition, average hotel prices are updated nightly and displayed in your preferred currency using prevailing conversion rates. Since these converted prices are estimates, please check with the booking site for the exact amount and currency.

Furthermore, TripAdvisor LLC makes no guarantees for availability of prices advertised on our site. Listed prices may require a stay of a particular length or have blackout dates, qualifications or restrictions.

TripAdvisor LLC is not responsible for content on external web sites. Taxes, fees not included for deals content.