Loans

Insurance

Insurance Enquiries

0800 051 1450

0800 051 1450

N/A

PPI Complaint

PPI Complaints

0800 015 0319

0800 015 0319

N/A

Current Accounts

General Enquiries

Accounts in Scotland – The general enquiries line for RBS customers with accounts in Scotland is 03457 24 24 24; this number is for use when calling within the UK. RBS current account holders who wish to phone from overseas should dial: +44 131 549 8888. Minicom users should phone 0800 404 6160.

Accounts in England and Wales – Customers with accounts in England and Wales can phone 0345 900 0400 from inside the UK or, when overseas, use the local rate number +44 131 242 0017. On a minicom the number is: 0800 068 1289

Lost / Stolen cards

The following telephone lines for reporting lost/stolen cards are all in operation 24/7</em)

RBS current account holders with accounts in Scotland should phone 0370 600 0459 as soon as they realise they have lost or had their card stolen. When overseas the number to call is +44 1268 500 813. From a minicom phone: 0800 917 0526.

The equivalent number for customer with accounts in England or Wales is 0800 056 4386 and +44 118 373 2674 if calling from overseas. The Minicom number is 0800 0929 098.

Reporting Fraud

These lines are open 8am-8pm Monday-Friday, Saturday 8am to 6pm and 9am to 5pm on a Sunday

If RBS notice any unusual, possibly fraudulent, activity on your current account they may phone you to check if you are aware of and have authorised all recent transactions. If you miss a call such as this then you can phone the RBS fraud prevention team on – 0800 011 3312, or if you are overseas the number is: +44 131 3397 609.

If you suspect fraudulent activity on your account you should report it to RBS as soon as possible on 0800 161 5150 from inside the UK or 0044 125 230 8047 if phoning from abroad. mon-fri 8am-8pm sat 8am-6pm sun 9am-5pm

Complaints

The following complaint lines are open 24/7

Customers with accounts in Scotland – RBS Scotland Current account customers looking to complain about a customer service experience or any other aspect of their account should phone 0800 151 0405, +44 131 549 8888 from, or 0800 404 6160 on a Minicom.

Customers with accounts in Wales / EnglandDial 0345 900 0400 if phoning from within the UK, +44 131 242 0017 when abroad, or on a Minicom phone 0800 068 1289

Alternatively you can write your complaint and post it to the following address:

Credit Cards

General Enquiries

Phone 0370 907 0010 for RBS credit card general enquiries, +44 370 154 1234 from overseas or 0800 404 6160 from a minicom.Operators on this line are available to take your call 24 hours a day 7 days a week.

Lost / Stolen card

Losing or having your credit card stolen is a very stressful experience, RBS credit card account holders in Scotland should phone 0370 600 0459 as soon as they realise their card is missing, if overseas the number is +44 1268 500 813. Minicom users can report their card as missing and arrange a new one by phoning: 0800 917 0526.

Similarly owners of accounts in England Wales can phone 0345 056 4386 in the UK, +44 1268 508 018 from abroad or 0800 141 3999 on a Minicom.

Complaints can also be posted to the following address:
Royal Bank of Scotland Card Services
PO Box 5427
Southend-on-Sea
SS1 9AJ

Reporting Fraud

If you suspect a fraudulent transaction on your RBS Credit card account then you should phone 0800 161 5153 immediately or +44 345 300 4350. Both these telephone lines are in operation 24/7 and you can actually get your call costs reversed on the latter providing you make the phone call from a landline.

Business Banking

Apply for Business Telephone Banking

Accounts in Scotland – Apply for a business telephone banking account over the phone on 03457 222 345, or on a Minicom: 0800 404 6160.

Accounts in England / Wales – Account holders in England and Wales can make this application on 0345 301 0896, or 0800 0681 289 on a Minicom.

All of these telephone lines are open 24/7

Business Telephone Banking Customer Service

The Business Telephone Banking helpline is a 24/7 customer service number that allows business owners to manage their accounts including bank transfers over over the phone
UK 0345 600 2230 / overseas +44 118 373 2181 / Minicom 0800 404 6160

Lost / Stolen Cards

To report a bank card or cheque book as lost or stolen inside the UK phone RBS on their 24 reporting hotline 0370 600 0459, or if abroad use their international telephone number: +441268 500 813. From a Minicom phone: 0370 6000 459

Reporting Fraud

If you suspect fraudulent activity on your RBS business account then phone 0345 300 3986 within the Uk or 0044 125 230 8047 from abroad.
Suspicious activity on an RBS Business credit card can be reported on 0800 161 5164 or when overseas the number you need is: 0044 345 300 4351.

BusinessOne

Existing RBS Business Customers UK may feel that their company could benefit from access to smart data regarding purchases and other banking transactions. The BusinessOne service provides a breakdown of in and outgoings alongside statistics and data analysis, if you feel this information would benefit your business then phone 0345 300 8460, +44 345 300 8460 from oversea, or 0800 404 6160 on a Minicom.

Corporate Banking

Customers with accounts in England and Wales should phone the corporate banking general enquiries phone number 0800 073 2257, whereas customers with accounts in Scotland should contact their local office.

The number above is open to take calls Mon-fri 9am -5pm

Complaints

In Scotland you should direct your complaint to 0345 600 2230.If you wish to register a complaint when abroad the best number to p[hone is +44 131 549 8888. Minicom user should phone 0800 900 5961.

Account holders in the rest of Britain should phone 0345 307 0900 to log their complaint with a customer service adviser.

Alternatively customers can put their complaint in writing and post it to the following address:

Bankline Helpdesk

The number for the RBS telephone business support network, called Bankline, is: 0345 300 2952. You can apply for this service by calling 0345 030 3109. This service will be taken over by Williams & Glyn in the near future, to ensure a smooth for your business transition phone the Bankline Digital Solutions Team on 0345 300 0369.

International Banking

General Enquiries Line

The general enquiries number for RBS offshore banking customer service team is +44 0 1534 285 200, the line is open Monday to Friday between 8.30am and 5.30 pm.

Offshore Branches Telephone Banking + Complaints

The following telephone lines will take you through to RBS offshore branch locations and can be used for general banking purposes and to make complaints.

Debit Cards + Cheque Books

Report lost or stolen credit and debit cards on this number: +44 (0) 1534 620050

Internet Digital banking helpdesk

Support with your online corporate account is available over the phone on: +44(0)1534 282870.

Luxembourg

RBS also have a branch in Luxembourg, which you can phone on: 0352 270 330 260. This telephone line is open between 9am and 6pm Monday to Friday

Private Banking

Private 24 CUSTOMER SUPPORT

Customers with accounts in Scotland should phone 0333 202 3332, whereas the telephone number for customer support, transfers, managing payments and direct debits for customers in England or Wales is: 0345 301 4723. The international equivalent is +44 131 278 3507 and from a Minicom dial: 0800 027 1398

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Mortgages

The RBS Mortgage General Enquiries line is 0800 056 3220, and for Minicom users the number is 0800 404 6160. These numbers are available Mon to Fri 8am-6pm – except bank holidays – and Saturdays 9am-4pm

This website is a telephone directory and is not affiliated or endorsed by any of the companies featured. However we strive to provide you with the cheapest and most up-to date phone numbers. Where possible we always provide freephone 0800 numbers and if we can not find these then we will give you the cheapest number available.
Be aware that some of the companies listed may have chosen a premium rate number as their official numbers. These numbers may be 0844 or 0843. Whilst we will still publish these numbers, we will do the best to offer you a cheaper alternative if we can find it.