Special deals, offers & upgrades

Overview

Protect your investment! Upgrade the standard warranty on your new or refurbished hardware unit to a total of 2-3 years of next-business-day exchange.
Coverage begins the day you buy the product, and this upgrade must be purchased within a year of the original purchase date.

Features

Remote problem diagnosis and support

When experiencing a problem, the Customer must first place a call to a designated support telephone number. HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to scheduling a unit exchange, HP may ask the Customer to provide relevant information, start diagnostic tools, and perform other supporting activities, at the request of HP.

Hardware exchange

If, in the judgment of HP, the problem cannot be resolved remotely, HP will replace the defective product or the customer-replaceable part with a product or part that is new or equivalent to new in performance, but may have minor cosmetic defects.

The replaced product or part must be returned within the specified timeframe and becomes the property of HP.

The replacement product or part is shipped via a carrier or courier to the Customer’s location free of freight charges. The Customer’s requested ship-to location must not require HP to ship the replacement product or part through international customs.

HP will ship the replacement product in a container suitable for returning the defective product to HP. Instructions and a prepaid shipping label for the return of the failed product will be included in the replacement product’s shipping container. The location from which the defective product is returned must not require the defective product to ship through international customs. At HP’s discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location).

At HP’s discretion, HP may elect to collect failed product at the Customer's location (may vary by geographic location).

Coverage window

The coverage window specifies the time during which the described services are delivered. Service is available between 8:00 a.m. and 5:00 p.m. local time, HP standard business days, excluding HP holidays.

Service requests received after 2:00 p.m. or outside the coverage window will be logged the next business day.

Extended telephone support may be available for select products.

Coverage windows may vary by geographic location. Contact a local HP sales office for detailed information.

Access to electronic support information and services

As part of this service, HP provides access to certain commercially available electronic and Web-based tools. The Customer has access to:

Certain capabilities that are made available to registered users, such as downloading selected HP software and firmware patches, subscribing to hardware-related proactive service notifications, and participating in support forums for solving problems and sharing best practices with other registered users

Support Case Manager, a tool for submitting questions directly to the HP Solution Center. Support Case Manager helps to resolve problems quickly with a pre-qualification process that routes the support or service request to the engineer qualified to answer the question. The tool also allows the status of each support or service request submitted to be viewed, including cases submitted by telephone.

''HP Live'' functionality for communicating directly with an online HP support engineer during standard HP business hours, 8:00 a.m. to 5:00 p.m. local time, Monday through Friday excluding HP holidays. Through sharing browser content, the HP support engineer will help navigate to the appropriate online content that may help resolve the problem. This real-time online help can be accessed via the ''HP Live'' button on selected Web pages.

Search of HP and third-party hosted knowledge databases for certain third-party products in order to retrieve product information, get answers to support questions, and participate in support forums

Customer ratings and reviews for HP 2 year Care Pack w/Next Day Exchange for Officejet Printers

Rated 4 out of 5Â by Brad46 Sounds like a good product
Can't tell anything about how it works as I haven't used it yet.
June 26, 2014

Rated 5 out of 5Â by Jerry1947 Great printer and all-in-one
This all-in-one printer is quiet, fast, efficient and Easy setup
May 24, 2013

Rated 4 out of 5Â by Biotonic Good value
The care pack is a great value however, the printer (OfficeJet Pro 8600 Premium) is not very good. A lot of money and it will not stay awake! Constantly have to unpug it and restart!
February 25, 2013

Rated 5 out of 5Â by MeAlso Sticking With HP Service Contract
I had a very positive experience with HP Service. Something went wrong with my 8500 All-in-One. The service people were very patient with me by telephone in ascertaining if it was an on site fixable problem. Once they saw that it wasn't they shipped me a new one in 24 hrs. and had me return, by FedEX ground, the bad one and they paid the shipping. It was a relatively easy procedure. I "dumped" the contract that I purchased with the vendor I bought the item from (more expensive and complicated -- got refund). Why go with something questionable when you have had good experience with HP Service & Support?
May 4, 2012

Rated 3 out of 5Â by beancounter2 Necessary Evil
You shouldn't have to need this coverage but with the problems I had with my last 400 series Deskjet I didn't dare take a chance on another HP product without it. My last printer worked for two months, its warranty refurbished one didn't work and the replacement's warranty refurbished on lasted a couple months. I didn't have the patience to go through the whole replacement process again so I'm trying a different HP product.
April 29, 2012

Rated 5 out of 5Â by SgtJoeF Slam Dunk
I usually get extended warranties on my purchases. HP is exceptionally good on responding to my needs for continued coverage. Their tech reps are very knowledgeable, and highly professional. These are great deals.
April 23, 2012

Returns & exchange information

* Prices, specifications, availability and terms of offers may change without notice. Quantity limits may apply to orders, including orders for discounted and promotional items. Despite our best efforts, a small number of items may contain pricing, typography, or photography errors. Correct prices and promotions are validated at the time your order is placed. These terms apply only to products sold by the HP Home & Home Office Store; reseller offers may vary. Items sold by the HP Home & Home Office Store are not for immediate resale. Orders that do not comply with HP Home & Home Office Store terms, conditions, and limitations may be cancelled. ** Percentage shows savings after applicable rebates.*** AMD's model numbering is not a measurement of clock speed. Dual/Quad/Triple Core is a new technology designed to improve performance of multithreaded software products and hardware-aware multitasking operating systems and may require appropriate operating system software for full benefit. Not all customers or software applications will necessarily benefit from use of this technology. § Actual formatted capacity is less. A portion of the hard drive is reserved for system recovery software — for notebooks up to: 30GB (Windows 8.1 & Windows 7), 12GB (MCE); for desktops up to: 30GB (Windows 8.1), 14GB (Windows 7), 12GB (MCE). For hard drives and storage drives 1GB = 1 billion bytes and 1TB = 1 trillion bytes.§§ HD (High Definition) content required to view HD images§§§ Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. See http://www.microsoft.com¶ In-home warranty is available only on select customizable HP desktop PCs. Need for in-home service is determined by HP support representative. Customer may be required to run system self-test programs or correct reported faults by following advice given over phone. On-site services provided only if issue can't be corrected remotely. Service not available holidays and weekends.†† Savings claim is based on HP Instant Ink Service plan price for 12 months using all pages in plan without purchase of additional pages compared with the cost per page (“CPP”) of the majority of color inkjet printers less than $399 USD, market share reported by IDC Q3 2013. CPP comparisons for standard-capacity inkjet supplies are based on estimated street price and page yield as reported by Gap Intelligence MFP Weekly and IJP Weekly Reports Q3 2013. Actual savings may vary depending on number of pages actually printed per month and content of pages printed. ††† For Windows machines: Battery life will vary depending on various factors including product model, configuration, loaded applications, features, use, wireless functionality, and power management settings. The maximum capacity of the battery will naturally decrease with time and usage. See http://www.bapco.com for additional details.For Android: Battery life tested internally by HP using continuous HD video playback, 720p (1280x720) resolution, 150 nits brightness, system audio level at 50%, player audio level at 100%, played from local storage, headphone attached, wireless off, auto dimming off, "PRISM power saving" un-checked in "Settings --> Display --> Brightness. Actual battery life will vary depending on configuration and maximum capacity will naturally decrease with time and usage.For Chromebooks: Testing conducted by HP using Google Chrome OS power_LoadTest. Battery life will vary and the maximum capacity of the battery will naturally decrease with time and usage. See http://www.chromium.org/chromium-os/testing/power-testing for test details.‡ Intel's numbering is not a measurement of higher performance. ‡‡ HP will transfer your name and address information, IP address, products ordered and associated costs and other personal information related to processing your application to Bill Me Later®. Bill Me Later will use that data under its privacy policy.