FAQ about Sample

Q: Can you make a sample?

Yes,we can.We pride ourselves on our design team who has 10+ years experience in the plush toys industry. We not only will make it identical to your specifications, we will also find a faster and better way to save you cost in production.

Q: Do you charge for making a sample?

Yes,we do. We need to pay designers’ salary and everything related to the sample like materials, printing, embroidery and modeling cost if necessary, etc.

Q: Sample charge?

Sample fee will be collected before we start to make the sample for you , the price is different according to the complexity.

If there are several designs, we will give you a reasonable discount accordingly, samples charges will vary.

Q: Will you refund the sample fee?

Yes. We will refund it when your order qty reaches our MOQ.

Q: Freight charge?

Postage for the sample is additional.

If you have a courier account, just send it to us if you want us to ship by it.

If you don’t have a courier account, don’t worry, we can ship by our courier agent who can provide big preferential price to us. (Normally much cheaper than official way of TNT, DHL, UPS or FedEx, and shipping time is the same.)

Q: What’s the sample time?

To complete the sample usually takes about 3-5 working days but may vary depending on how many styles and the complexity of the sample. If it requires a lot of printing, embroideries, or other special requirements, it may take longer.

Q: Will you keep modifying if the sample is not satisfactory?

Yes sure, please be rest assured that we will complete it until you think it’s perfect.

Q: I have a sample and want you to copy it, what should I do?

If you have a real product on hand, we suggest you send it to us to make a copy or to adjust it according to your request, that will save us lots of time to make it almost identical to your specifications.

Q: Will you be able to keep our designs confidential?

Yes. We will never release your designs even if we don’t conclude a deal finally.

Any designs under confidential agreement are not allowed to be displayed on our website or in our showroom, they will be under unified management and safe keeping.

*Please note if it is a mixed order with several designs our MOQ is negotiable.

Q: Will you customize and order all the materials?

We will customize and order most materials of the plush toys, however for the auxiliary material, if the quantity is very small, like 20 meters or 10 meters, we will purchase the stocked materials for your approval first.

No matter it’s customized or stocked material, we promise that it’s brand new, clean and conform to the safety standard.

Q: Will everything be absolutely the same as the sample?

Not really.

Honestly speaking, even if the material is ordered according to the sample, it will be slightly different on colors. Especially for colors of brown and grey, the dyelot chromatism exists more or less. Just don’t believe the promise of the 100% same.

However, don’t need to worry about this. The materials we order for you will be nearly the same as the original color. We will inspect the materials strictly, if the chromatism is unacceptable, materials will be re-ordered for you.

We provide all sorts of packaging options depending on your requirements which may include PE/OPP bag, color gift boxes (with or without window), PVC boxes, cardboard boxes etc. We will work with you on your specific needs.

FAQ about Payment

Q: What is the payment options?

Normally we accept T/T, L/C for mass goods.

T/T (Most frequently used): Normally 30% deposit before production starts, remaining balance of 70% is to be paid before releasing the Bill of Lading. If it’s shipping by air, balance need to be paid in full before delivery.

L/C: L/C is suggested for larger orders.

Western Union and PayPal can be used for sample charges only.

Q: When should I pay?

By sea: Normally 30% deposit before production starts, balance to be paid before releasing the Bill of Lading.

By air: Payment must be fully made before delivery.

Of course we will take pictures to show you how the production is going on each stage.

Q: Your account?

Please send us email for this information. account@bettertoys.com. We will send profoma invoice which includes the bank information.

Very Important:

BETTER TOYS will never ask you to pay the money into account under other names or any private accounts, for safety’s sake, please make sure 2 factors before making payment:

You are contacting email address with our domain, ***@bettertoys.com.

Beneficiary is YANGZHOU BETTER TOYS CO., LTD.

FAQ about Testing

Q: Do you have testing report? Can I use it?

Yes we have testing reports for your reference.

Test will be made only when customer requires and agrees to pay, and it’s for the target market only. So not all our products are with testing report, and a test report could not be used in all markets because requirements for different markets are different.

Once the color or material changes, test should be re-applied.

Q: Which testing lab do you normally use?

SGS, which is the most authoritative testing lab in the world, with headquarter in Geneva Switzerland. The world’s leading inspection, verification, testing and certification company. Ranking No.1 in this field. The testing result will be most convincing and accepted by any buyers and governments.

We also accept any other testing labs if you require.

Q: Testing charge?

We have signed a long-term cooperation agreement with SGS, under the agreement, our clients can get very nice preferential price. Following price is for your reference:

EN71-1/2/3 for plush toy only–125usd/design. (Not include AZO or other testing items)

EN71-1/2/3 for plush toy with battery inside–185usd/design. (Not include AZO or other testing items)

ASTM for plush toy only–125usd/design. (Not include AZO or other testing items)

For more detailed information, please send e-mail to info@bettertoys.com.

Q: Testing time?

Normally testing time of SGS is 5-7 working days. Testing times can vary according to how many items are being tested. Different labs may have different testing schedule.

FAQ about Shipping

Q: Which shipping options can you provide?

Any shipping options include sea shipping, air shipping, express (DHL, TNT, UPS, FedEx, etc). If you are from inland country for example: Mongolia, we can also ship by train.

Q: Which shipping port do you normally use?

Shanghai port is what we use since it is the closest port to us.

Q: Can you use forwarding company I usually cooperate?

Yes sure.

Q: When should I arrange the shipping?

If you will appoint a forwarding company, you can ask them to contact us 10-15 days before the delivery date. If we meet the Chinese New Year holiday, please give an advance to 15-25 days earlier so that we will have plenty of time to book a vessel and arrange the trucking company.

If you agree to use our forwarding company, just leave everything to us. We will arrange everything for you.

Q: Common shipping time for reference.

This depends on the container shipping company and destination port. For specific information please feel free to send email to info@bettertoys.com. We will reply you according to your detailed requirements.

Q: When will you release the goods?

After the goods depart, we will show you copy of the B/L. Please pay against this document and after that, we will release you the original B/L immediately.