In our department we have created custom screens for all Quick Picks and have setup our rules and assignments accordingly. We would like to restrict most users from seeing Issue Type altogether during the submission of work orders. The end result would be when a certain user template type goes to the submission page, they would only see the Quick Pick drop down.

I'm trying to make things as simple as possible for my customers. As my boss pointed out, if there is an option on the screen they will try and click on it. Rather than have to explain a feature we don't need I would HIGHLY prefer to be able to turn off the Email Request option in the ticket details. For my usage case we don't want customers sending them to others outside the loop. They can always just email their own notifications to a 3rd party if that were necessary.

One of THE most critical fields for us in our business is in the area of subject lines. When using them for our organization (and using them properly) they are extremely vital when looking at open issues and searching for those that are closed. However, it never fails, no matter how much it is stressed to the users to please submit them properly, they are always going to end up messing them up or filling them out incorrectly, which requires us to go back and change them manually. We use subject lines to quickly glance at open issues that are pending for the day (as they are put in order by date and time), as well as area outages and geographical work that needs to be sorted.

It would be AMAZING if there was a way that you could tag a user-defined field (or even the stock fields) with an option shortcode, which you could then fill into areas of the ticket that would populate then entry based on what you filled in.

So, if I would to create a quick pick and in the subject line had the following:

$FN $LN - $SA - $CTY,&STA $ZIP

When a user fills out the user-defined fields in the ticket, the subject line would automatically be submitted as:

Bob Smith - 123 Beacon Street - Monroe,GA 30065

This would ensure two things:

1. That the subject lines contain EXACTLY what we need them to contain
2. That they are being filled out properly

This feature would be HUGE and would revolutionize the way we use IssueTrak right now.

One of THE most critical fields for us in our business is in the area of subject lines. When using them for our organization (and using them properly) they are extremely vital when looking at open issues and searching for those that are closed. However, it never fails, no matter how much it is stressed to the users to please submit them properly, they are always going to end up messing them up or filling them out incorrectly, which requires us to go back and change them manually. We use subject lines to quickly glance at open issues that are…

When I am the member of a department that cannot see the issues assigned to another department, I sometimes need to assign or submit an issue to the other departments. The internal lock down setting does not allow me to see the issues or the users of the other department. While the issue lockdown is helpful, the inability to view the users of the other departments slows the resolution process. Please create settings to allow users of a restricted department to view the users of another department without allowing them to view the issues assigned to that department. As for Organizations, please allow users to only view issues and or users of additional organizations.

This will help Issuetrak expand to other departments within an organization.

When I am the member of a department that cannot see the issues assigned to another department, I sometimes need to assign or submit an issue to the other departments. The internal lock down setting does not allow me to see the issues or the users of the other department. While the issue lockdown is helpful, the inability to view the users of the other departments slows the resolution process. Please create settings to allow users of a restricted department to view the users of another department without allowing them to view the issues assigned to that department. As for…