The Customer Success Account Manager role is an integral part of the leading IT company’s goals to deploy their products and services, educate and nurture their customers, renew their subscriptions and expand the customer relationship with the organisation

As a Customer Success Account Manager (CSAM), you’ll create and nurture a relationship with the customer, through actively contacting existing customers during their subscription year and help them to adopt the solution with ease. We’re looking for you to optimize the customers’ product experience and guide them to internal support teams.

You’ll be identifying and generating opportunities for additional seats, products or services and supporting customers to renew customers on their anniversary period.

You’ll be working with the organisation’s Customer Lifecycle Management (CLM), which is a communication framework to increase active use and customer satisfaction. You’ll be speaking with active customers, you’ll be using the CLM to support continuous communication at different stages of this relationship and supports the value realization of the organisations customers, and ensuring customers renew their software licences with the organisation. You’ll be supporting the company’s vision to increase Customer Satisfaction so that customers who love the company’s solution become an active reference.

Who we are looking for

We’re looking for you to have proven customer service experience, which ideally will come in a B2B organisation. You’ll be speaking with customers In Country, so you’ll have proven professional language skills and have the ability to develop relationships with your customers.

You’ll have proven experience of working in developing relationships with customers and ensuring your customers are getting the most out of their service or product, along with an eye for potential to increase revenue where possible. Sales leads and additional products are key to make the role a success.

We’re looking for you to have proven excellent communication skills and the ability to provide customers with a truly partnering approach.

There are inbound and outbound sales positions available. Opportunity to earn £300-400 a week in the outbound roles.

What we will give you

You’re important to us, so we like to make sure we look after you. We’ll give you a competitive salary and bonus potential. Your paydays are fortnightly to help you throughout the month, which is a bit different from the norm.

We’ll give you a comprehensive 4-week training programme, to teach you everything you need to know and then we’ll continue to help and support you need to develop a long and rewarding career with us. All work and no play isn’t good as they saying goes, so we’ll give 28 days’ holidays which includes bank holidays and a variety of discounts through our online employee discount service, which are always helpful.