Economies
of relocation will provide the driver for
the next wave of BPO. Improvements in the
reliability and security of the Internet,
together with the declining cost of private
data networks, mean that companies can determine
how and where they place their resources.
This helps ensure that they remain competitive
in process efficiencies.

In
India the scope for growth of BPO is enormous,
based on the availability of highly skilled,
computer-literate, English speaking professionals
at a fraction of the cost of European or US
equivalents. The information technology skills
India offers are well known, but there is
also a huge number of qualified accounting
staff providing a high skill accounting resource.
The case for India is strengthened by its
western orientation, the steady liberalization
of the economy, and government support for
economic development. Some key learning’s
are :

Significant cost savings are possible
by moving the finance and accounting process
or other transaction based processes to
India where the talent is capable and
cost effective.

Using emerging technologies reduce head
count, producing even greater savings.

Developing a plug and play approach to
finance and accounting outsourcing allowing
the front office to change systems “at
will” to help them remain competitive
in a changing environment.

Corporations
will discipline themselves to achieve
these changes.

Cost
is not the only motivator. So is flexibility
and the ability to change.