As Australia's largest telecom, Telstra needs to meet the expectations of its hyperconnected customers head-on. From mobile networks to home internet access to pay television, the company has invested heavily in projects to create new ways to deliver uninterrupted service and maintain its market advantage. But Telstra's project execution wasn't always so sharp. A capital project audit conducted by the company in 2012 revealed that nearly a third of Telstra's strategic project investments were not meeting goals.