online returns policy

Returns

online returns policy

The information on this page forms the Online Return Policy for Bardot and Bardot Junior. Nothing in this policy is intended to in any way limit or vary the application of your statutory rights. For further information regarding your statutory rights, please refer to the ACCC website here.

Items assessed to be faulty are eligible for a full refund or replacement. For information regarding assessment and return of your faulty item, please contact us.

ONLINE RETURN CONDITIONS

If you are unhappy with your purchase, we will be happy to provide a return in line with our policy below, within 14 days of delivery for Australian orders. International returns are available within 28 days of delivery.

To qualify for a return due to change of mind, items must be unwashed, unworn and in their original condition with tags attached.

Change of mind returns are not accepted on earrings, hair accessories, hosiery, lingerie, cosmetics, or swimwear for hygiene reasons. Items purchased in store cannot be returned to Bardot or Bardot Junior Online.

ONLINE RETURN OPTIONS

Full Price online purchases returned to the online store due to change of mind, are eligible for a refund or a credit note.

Sale online purchases returned to the online store due to change of mind, are eligible for a credit note only.

Refunds can be made to the original payment method only. If the original payment method was a gift card or credit note, a new credit note will be issued as refund. Where the original payment method is not available, a credit note will be issued.

Credit notes are valid for 6 months across Bardot and Bardot Junior and valid immediately online, please allow 24 hours for your credit note to be active in store.

We are currently not able to facilitate exchanges via post. Please select the option below to find your closest store’s contact information and opening hours.

Please note: Shipping and handling costs are non-refundable for change of mind returns, and customers are responsible for return shipping costs. Bardot reserves the right to deduct the cost of return shipping from the return value where an order has been incorrectly marked as Return To Sender. Where a free return has been offered, this is only available via free return label issued by Bardot, and we are unable to provide reimbursement of shipping costs where this has not been discussed and agreed prior to the item being posted.