Customer Service Administrator

Elstree, up to £20k

Our well established and expanding client is looking for a Customer Service Administrator to join a friendly and close knit team. Due to continuous growth within the business, this is a newly created position and you will be a key member that can facilitate their needs.

The ideal candidate will have proven experience of working in a Customer Service environment and have the ability to communicate across all levels both internally and externally. You may also have the opportunity to represent the company at external activities including exhibitions, product demonstrations and customer visits and therefore someone that is confident and has had previous experience in a customer facing role would be of an advantage, however this is not essential.

Key Responsibilities:
• Supporting a wide range of customers (including internationally)
• Process both new and repeat orders for customers
• Provide and chase quotations for company products
• Raise purchase orders
• Complete product setups on internal systems
• Communicate with customers on a regular basis (account management)
• To provide customers with technical assistance and product information, lead times and status of orders.
• To manage the companies CRM system and make sure all customer information is relevant and up to date.
• Support the sales team as and when required.
• Represent the company at external activities including customer visits, exhibitions and product demonstrations.
• Proactively research information on company related products and industry updates
• Any other ad-hoc duties

Person Specific:
• At least 1-2 years experience within a customer service/admin position
• Excellent communication skills
• Experience with the Microsoft Office package
• Self-motivated and good attention to detail
• Ability to balance and prioritise workload
• Ability to work independently and as part of a bigger team