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Issue

The message Printer alignment failed appears on the control panel display of the product.

Video of printing an alignment page

The following video demonstrates the steps for printing an alignment page. The product shown in the video is the HP Photosmart C7280. The outside of the product might look different, but the steps are the same for your product.

If you have trouble viewing the video, or to view the video in a different size, click here to play the video (in English) on YouTube.

IMPORTANT: You must follow these solutions in the order presented to resolve the issue.

Solution one: Load the correct type of paper and align the All-in-One

Follow these steps to load the correct type of paper and align the product.

Step one: Load the correct type of paper

If you load color, photo, or used paper in the tray when you align the product, the alignment might fail. Follow these steps to load the correct type of paper.

Pull out the input tray.

Figure : Pull out the input tray

Slide the paper width guide to the left.

Figure : Slide the paper width guide

Remove all the paper from the input tray.

Load unused, plain white letter or A4 sized paper with a brightness level of at least 85 into the tray. Slide the stack of paper forward until it stops.

note:

Look for the brightness level on the paper packaging.

Figure : Load plain paper

Slide the paper width guide inward until it stops at the edge of the paper.

Push in the input tray.

Figure : Push in the input tray

Step two: Align the All-in-One

On the product control panel, press the Setup button ().

Press the Down Arrow button () to select Tools, and then press OK.

Press the Down Arrow button () to select Align Printer, and then press OK. The product prints an alignment page, aligns the printhead, and then calibrates the product.

After the success or failure message appears on the control panel display, press OK to continue.

Check the alignment page to see if it printed correctly.

If the alignment page printed correctly, stop troubleshooting.

If the alignment fails or the alignment page does not print correctly, continue to the next solution.

Solution two: Check the ink levels

Empty or nearly empty cartridges can cause alignment failures. Follow these steps to check the ink levels in the cartridges.

Press the Setup button () on the product control panel.

Press the Down Arrow button () to select Tools, and then press OK.

Press the Down Arrow button () to select Display Ink Gauge, and then press OK.

The ink gauge, which shows the estimated ink levels in all installed cartridges, appears on the product control panel display.

Figure : Example of the ink gauge

If any of the cartridges are empty or nearly empty, replace them.

If the cartridges are not empty or nearly empty, continue to the next solution.

Solution three: Clean the printheads and align the All-in-One

Follow these steps to clean the printheads and try the alignment again