Just noticed, again my sync speed is 5.2Mbps , had that few weeks ago, an engeeneer come in and reset connection, and everything was fine for 2-3 weeks. Also noticed my BB router lighs goes orange few times a week, My router is connected to master socket and I am using microfilter

Last time I reboot my router whet been asked to do that over live chat (begining of January), as I said before sync light on the router goes orange on random times, Now it says sync speed 4.7Mbps Connected since 09h04m57s that mean had orange light again

Ok, would you like us to send a replacement router for testing purposes to rule this out? Would it be possible to borrow a phone for testing purposes to rule out any issues with the voice service such as noise on the line?