FAQ

Q. What is Academic/Student price?

A. Student price and Academic price are special discounted prices that many software vendors set up to encourage students and faculty to use their cutting edge products for research and
study.
At Software4research, we offer those prices for academic customers.
Please check carefully about the eligibility of purchase, since most of those special prices require IDs to verify your status.

Student prices range from 50 to 70% off of the retail prices, and Academic prices range from 20 to 30% off.
(Some vendors set an expiration date or limited functionality and/or materials for those specially priced version.)

Please send us a copy of the specific IDs (Student ID or Faculty ID), either by E-mail (scanned copy) or by
fax (+1-310-937-7899 USA).

Please note that we need to hold the order processing until your ID is received.

Q. What is Government / NPO price version?

A. Government / NPO prices are special discounted prices that some software vendors set up to offer their cutting edge products for Government-related institutions and NPOs. At
Software4research, we offer those prices for Government and NPO customers.

Please contact us to check your eligibility of purchase with the following information as the eligibility varies.

Product name

Name of the Governmental institution or NPO

Home page address (if any)

Q. Do you sell Upgrade Versions?

A. Yes!

Upgrade version is only offered for the current users of the software to upgrade to its newer version.

At Software4research, we offer those prices for our customers.

Please contact us to check your eligibility of purchase with the following information:

Your name

Institution name

Registered user name (if previously registered)

Registered Institution name (if previously registered)

Product name and version you want to upgrade to

Price Type (such as Commercial, Academic, or Student price)

Current version number and license number (serial number)

Q. Do you sell Site Licenses?

A. Yes!

Software4research offers Site License, Network Site Licenses, Lab Pack as well as Volume discount.

Site Licenses vary depending on vendors, in terms of definition, requirements, minimum purchase quantity, specification and so on.

Institution name (if you are interested in Academic/ Student/ Government/ Non-Profit pricing)

Operating System

Quantity

Q. Do I need to give you my personal information to purchase products?

A. Yes.

Software4Research ask you to input your personal information, such as your name, address, school name or company name, and email address, when you submit an order. Those information would be sent
to the vendors for them to check the eligibility of purchase and register user information.

Software4research respect your privacy and do not tolerate spam and will never sell, rent, lease or give away your information (name, address, email, etc.) to any third party. Nor will we send
you unsolicited email.

A. PayPal is the faster, safer way to make an online payment without giving out your credit card information to us.

If you don’t have a PayPal account, it is free to register from their site.
For more detail information, please go to PayPal web site

Q. Tell me about Shipping Charge

A. Software4reserch uses UPS Ground for domestic shipment and YAMATO TRANSPORT U.S.A. for international shipment, except for any direct shipments from vendors.

If you need any faster shipment, please write your request when placing your order.
We can arrange 2nd-dayAir and Next-dayAir shipment with additional shipping charge for the product we normally stock.

For the direct shipment from the vendor, we would request faster shipment to them for you with additional shipping charge.

Q. Can I track the shipment?

A. Yes.

If Software4research ship you the product by UPS or YAMATO, they will send you the tracking number by email.

If vendors located in the US ship you the product directly, we will forward the tracking number as soon as we receive it from them.
If vendors located outside of the US ship you the product, there might be some cases that no tracking number is available for you to track your package.

Q. When do you ship the product？

A. For the CD / DVD / printed manuals orders, Software4research will ship the products on the day we receive the order, if we have them in stock.

Direct shipment from vendors is usually shipped out within 3 business days.

For download products, it is usually delivered within 1-2 business days.

Please note that we cannot guarantee those estimated shipping dates.

Q. How about sales tax or import tax?

A. California sales tax would be collected, when products are delivered to the location in California, which is 9.75% as of 2010.

For the international shipping, there might be some cases that you would be charged the import tax depending on the country you are located.

In that case, you need to pay the import tax to receive the product.

Import tax is usually charged to your credit card by the shipping carrier such as UPS, DHL, or FedEx.

Q. Tell me about return policy.

A. Software4research is making the best effort to provide easy-to-shop website for you to purchase what you need without hassle!