Considering Self-Service

Insurance carriers today are in the midst of a fundamental transformation of their distribution channel. As younger consumers increasingly expect to deal with their insurance providers directly through the Web, more carriers are offering self-service capabilities in the personal insurance arena.

The promises of economic savings from self-service have been held out as the carrot of straight-through processing to insurance. Reductions of manual handling, improved decision-making through automated rules and improved data accuracy are some of the benefits.