myHealth at Drexel Medicine FAQ

About the Portal

What is the myHealth at Drexel Medicine patient portal?

The myHealth at Drexel Medicine patient portal provides access to a secure, convenient and free way to manage your personal health information at Drexel Medicine. Drexel Medicine has partnered with Allscripts Healthcare, under the name "Follow myHealth," to provide the patient portal to you. This portal is for Drexel Medicine visits only, and does not include Hahnemann University Hospital.

Signing Up

What equipment do I need to sign up?

You can use any computer with internet access or a smart phone, with Internet Explorer 8.0 or higher, or modern versions of Chrome, Firefox or Safari. If you are using your smart phone — iPhone or Android — you must first install the Follow myHealth mobile app. Drexel Medicine has contracted with the vendor Allscripts Healthcare to provide access to the patient portal under the name Follow myHealth (FMH).

Drexel Medicine has partnered with Allscripts Healthcare to provide our patients with the opportunity to participate in a patient portal. Follow myHealth or FMH is the name of the portal supplied by Allscripts. myHealth at Drexel Medicine is brought to you by Allscripts Healthcare on Follow myHealth. You will see Follow myHealth on all email correspondence from the portal. You will see FMH on the secure login page and you will see FMH Universal Health Record on the terms of use. These abbreviations and names all refer to the patient portal.

When I was trying to create my username in Follow myHealth (FMH), I got a pop up message saying "Username already exists." How can this be and what do I do?

When creating your username, you may get an alert that tells you "Username already exists. Please enter a different username." Because FMH lets you create any name you choose for your account, it is possible that someone else who already has a FMH account has chosen that same name for their account. The system will not let two users have the same username. Make a change to the username you selected (like adding a number or extra letter to the beginning or end) and try again. Please make sure it is something you will remember.

What if I need help?

Please email any questions to myhealth@drexelmed.edu or leave a voice mail message at 215.762.5440, and we will assist you. To better assist you, please make sure to include as many details about your particular issue as you can in the email text. We will respond to your email or message within two business days. Our business hours are Monday through Friday, 9 a.m. to 5 p.m.

Logging On

In your email invitation, a link will be provided that will take you to the (FMH) myHealth at Drexel Medicine's login page.

You will be asked to create a username and password. Please follow the online directions. Make note of this information for your own reference. If you forget your username, we will have to recreate your account.

You will be asked to agree to a Terms of Use, Privacy Policy and Authorization Release of Information to protect your health information.

We recommend keeping the email open until you are completely registered. This link ties and transmits your medical health record to the new portal account.

My Record

Is my information safe?

Our first priority is patient privacy and the safety of patient information. All records are stored on and transmitted via secure means. We also ask each patient to sign up in person at their physician's office so that we can confirm all the information.

Will my entire record be available?

At this time, there are certain portions of your health record that are not available via the portal, such as your radiology reports.

Who do I speak to about concerns if I don't agree with something in my chart?

My doctor used to send me a letter with my lab results. Will that come to the portal?

There are several different ways your doctor can communicate with you now that you have a portal account. Your doctor could add notes right to the lab results. To view these messages, go to the "My Health" tab and click "Results." A lab result that contains a note from your provider will display with an asterisk (*) next to the name of the test and the words (see details). To view these details, click the details icon (piece of paper with a magnifying glass) at the far right side of the row.

Your provider could have also sent you a Results Communication Letter. This can also be found under the My Health section under the Documents tab. Click the details icon on the far right of the selected document to view the letter.

Eligibility

Proxy Access

Can I share my personal health record with a family member or someone else involved in my care?

Yes, you have control over who sees your personal information. You can grant shared or "proxy" access to another adult through your portal account. After you log into the portal, navigate to the Account Info tab and select the Preferences option. Scroll down to the Send Proxy Invite button. From here you can send an email invitation to someone that you'd like to have access to your portal information. This person must be 18 years old and agree to the FMH Terms of Use and Release of Information consents.

Messages to Your Health Care Team

myHealth at Drexel Medicine patient portal is not to be used for urgent issues. In the event of a medical emergency or life-threatening condition, please call 9-1-1.

What kind of messages should I send to my doctor?

myHealth at Drexel Medicine patient portal allows you to send a secure message for routine, non-urgent questions to your provider. Do not send messages that are urgent in nature.

Schedule an appointment: Fill in as many details as possible so that we can process your request. Tell us the times and days that work the best for you. Remember, you can only request an appointment for a provider you have already seen in the office at least once and who is participating in the portal.

Request a referral: When you enter a request for a referral, please include the following information within the text box:

Your name

Your date of birth

The date of the appointment that you have scheduled with the provider that requires the referral

The name of the practice or physician that you have the appointment with and their provider NPI number, which their office can give to you

Renew a prescription: Please make sure your pharmacy information is up to date in the system.

Send a message: Please provide as many details in your message as possible so that we may better assist you.

When will I receive a response?

Please allow at least two business days for your message to be answered by a member of our health care team.

How will I be notified when something new has been added to my health record?

You will receive an email notification to check the portal when an update has been made to your medical record.

Troubleshooting

Yes, you will be automatically logged out after 10 minutes of inactivity.

What if I forget my password?

You can reset your password online. Please click the "Forgot My Password" link on the login screen and follow the instructions there.

What if I change my personal email address?

To ensure proper identification, any changes to the email address used for your account will need to be done in person at our office.

What if I have questions?

Please send any questions via email to myhealth@drexelmed.edu and we will assist you. To better assist you, please make sure to include as many details about your particular issue that you can in the email text. We will respond to your email within two business days. Our business hours are Monday through Friday, 9 a.m. to 5 p.m.