Friday, 29 April 2016

What’s New in April 2016 - e-FSR

Wasted time by technicians, coordinators and managers recording and keying in handwritten notes into back-office systems as well as chasing paperwork across the operation is a very real problem for organisations. Especially if the operations are field based.

Problems of Paper based field operations :

Lost revenue due to poor visibility of job status and equipment leading to reduced utilisation.

Wasted time on field when service is delayed due to unavailable or missing paperwork

Cost of filing records, locating and retrieving them in case of customer escalations

Room for error during manual entry into system or altogether emission of data from entering the system.

Loss of data continuity if there is a break in the process on field

Failure to utilize intelligence on customer and product from data that is collected on paper.

We have been working on mitigating these problems for our customers with the e-FSR (Field Service Report) feature.

How it works:

This can be extended to include Sales receipts, delivery notes, invoice details etc. While there are organisation specific benefits, we can expect these benefits in general across businesses :

Increased operational flexibility with quick flow of information when compared to hard copies

Transparent operations with common pool of information for employees to access customer information, job history etc.,

E-receipts makes way for transparent operations and creates a connect with the customer for the organisation. More efficient and motivated field technicians who can spend more time solving the problem rather than chasing paperwork. The fact that the solution is mobile based also helps in enforcing best practices and increase chances for repeat or new business.

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Vitamap is an emerging enterprise mobility provider with a sharp focus on field force mobility. Our products are created from the ground up for businesses that rely on mobile employees. Our flagship product mEdgeis used by leading enterprises to transform their field service and sales operations