we just bought Samsung front loader washer 2 week ago. last weekend, the door won't open after the cycle done. all of our laudry still in the washer.please help if you know how to re-set the door lockerwe just bought Samsung front loader washer 2 week ago. last weekend, the door won't open after the cycle done. all of our laudry still in the washer.please help if you know how to re-set the door locker

avidlay number 3 has the solution. i've had something lodged in the pump both times i've been locked out of my samsung wf337aal front-loader. twice in the last 60 days. It's a design flaw not to have a filter before the water reaches the pump. Later models have a filter and accessible cleanout,but this model doesn't. This model needs a recall because it doesn't work unless you run your clothes through a metal detector before you wash and even then, a stiff plastic piece could do the same thing. The fix is relatively easy, but be careful to keep the pump outlet o ring on right when you reattach the outlet hose. If the o ring gets twisted when you put on the hose, it will leak. Good luck! avidlay number 3 has the solution. i've had something lodged in the pump both times i've been locked out of my samsung wf337aal front-loader. twice in the last 60 days. It's a design flaw not to have a filter before the water reaches the pump. Later models have a filter and accessible cleanout,but this model doesn't. This model needs a recall because it doesn't work unless you run your clothes through a metal detector before you wash and even then, a stiff plastic piece could do the same thing. The fix is relatively easy, but be careful to keep the pump outlet o ring on right when you reattach the outlet hose. If the o ring gets twisted when you put on the hose, it will leak. Good luck!

This has happened to me twice. Both times I found the drain pump seized up with 1st time) The right rim from a pair of reading glasses2nd time) A plastic toothpickBoth times the object was in the discharge port of the pump. You can see this by lifting the check valve with the pump removed. Removing the pump is simple. Unplug the washer. You have to remove the drain line from where its attached to the rear of the machine (one screw) to remove the rear access panel which slides into upper and lower slots. You will see the pump with an inlet and discharge line attached. The lines have simple squeeze clamps. When you remove the lines, you will drain the wash basin so have towels and a squeegie handy. Remove both lines and wait until the basin drains. When it stops draining remove the pumps electrical connector by squeezing the release catch on it while pulling it. The connector can only go on one way. Remove the 3 hold-down bolts on the pump baseplate. Remove the pump and lift open the discharge check valve and you'll find something there I guarantee it. Remove with needle nose pliers and re-assemble in reverse order.This is actually a good design because the computer protects the pump by sensing a higher than normal current draw when foreign debris gets jammed in it. It will trigger the ND (No Drain) code and sometimes lock the door. Always check this first before you call the expensive repair man. If its not a jammed pump it will most likely be the control panel/processor. Good luck and always clean out pockets before loading the washer to prevent this,

9/9/2010 We just went though this whole process with the 'nd' no drain issue. We followed the directions and it worked to the tee! an old rusted half hair pin! But be prepared for a flood of water, depending on how much is left in your washer. Now doing a fresh load of wash! Thank you VERY much!9/9/2010 We just went though this whole process with the 'nd' no drain issue. We followed the directions and it worked to the tee! an old rusted half hair pin! But be prepared for a flood of water, depending on how much is left in your washer. Now doing a fresh load of wash! Thank you VERY much!

Your "guarantee" was right on. It was one of those plastic pieces that holds the twist in the plastic bread bag. HOW it got in there? Well, we have a 5,4,and 3 year old. You guess. BUT THANK YOU MILLIONS for this information.You Avidlay are THE repair guy/gal of ALL repair guys/gals.
Your "guarantee" was right on. It was one of those plastic pieces that holds the twist in the plastic bread bag. HOW it got in there? Well, we have a 5,4,and 3 year old. You guess. BUT THANK YOU MILLIONS for this information.

My wife was on the phone to the warranty line (recorded of course) and with a screw gun and a 1/2" wrench I had the washer fixed before she got through to a real person. I didnt have the water water on the floor problem though because I threaded the drain hose through the rear panel and drained the washer into a bucket. Thanks for the tipMy wife was on the phone to the warranty line (recorded of course) and with a screw gun and a 1/2" wrench I had the washer fixed before she got through to a real person. I didnt have the water water on the floor problem though because I threaded the drain hose through the rear panel and drained the washer into a bucket. Thanks for the tip

Hey bud thanks a million for your info it was right on time your the best keep up the great work man.Hey bud thanks a million for your info it was right on time your the best keep up the great work man.

Yay avidlay! and all the other users who posted this solution. Worked perfectly, except I couldn't get the discharge hose very far out of the rear panel so I had a bit of a flood trying to get the water into the bucket. I have my machine on my concrete basement floor, and my husband caught most of it with towels so no harm. Some went into the pedestal drawer as well but not too hard to clean up. I also did not disconnect the pump, just pulled off the hoses and found the culprit in the pump's intake--a plastic collar stay, which I was able to pull out by hand. Took no time at all to reassemble and worked like a charm! Thank you!Yay avidlay! and all the other users who posted this solution. Worked perfectly, except I couldn't get the discharge hose very far out of the rear panel so I had a bit of a flood trying to get the water into the bucket. I have my machine on my concrete basement floor, and my husband caught most of it with towels so no harm. Some went into the pedestal drawer as well but not too hard to clean up. I also did not disconnect the pump, just pulled off the hoses and found the culprit in the pump's intake--a plastic collar stay, which I was able to pull out by hand. Took no time at all to reassemble and worked like a charm! Thank you!

This was fantastic info, after sitting on the Samsung help line for 1 hour and they told me there was nothing I could do but pay to have a technician in - I decided to check on line for help and this was the most thorough and helpful answer and within a hour my machine is back to normal!!!!!!!This was fantastic info, after sitting on the Samsung help line for 1 hour and they told me there was nothing I could do but pay to have a technician in - I decided to check on line for help and this was the most thorough and helpful answer and within a hour my machine is back to normal!!!!!!!

A common problem with front loader is that the handle mechanism can simply break, with your clothes still inside. To open the door on a Samsung you can use coathanger wire, create a hook with it, slide it in between handle and frame. Hook the metal lock mechanism - you should be able to see it - and pull it back. That will open the door. If you wanted to you could then remove the door from the washing machine, and take it in to a repair shop to get fixed - much cheaper than a callout.

I had the "nd" error code, and the door was locked. avidlay's solution helped a lot, but I'll share what I did differently. My washer is a Samsung WF316BAW/XAA, and I have it on a pedestal. I first disconnected power from the wall outlet. Then removed the rear panel, two screws. Unlike avidlay, I left the pump in place, and did not disconnect any of the interior electrical connections. Because my washer is up off the ground I was able to drain most of the water out by carefully feeding the discharge tube back thru the back panel and then out the rear access hole and into a bucket. (This would probably work fairly well with a shallow pan if your washer is on the floor.) One screw holds the discharge tube to the back of the washer. I used a small bucket, took 3 trips, replacing the tube in the wall drain when dumping the bucket. Then carefully placed paper towels and sponges under the pump discharge tube and slowly drained more water by just slightly loosening the tube, letting some water out, and then re-securing the tube to stop the flow, and squeezing the water out of the sponges and towels. This took quite a while, but I was patient and hardly any water went where I didn't want it. Eventually I was able to completely remove the discharge tube. I checked and the pump's discharge outlet was clear. I then repeated the paper towel and sponge drain procedure for the pump inlet tube. Finally removed the inlet tube and found the problem: a straightened out paper clip that had lodged in the pump. Pulled that out, put everything back together, and so far it looks like the washer works fine. Thanks again to avidlay.

Mine does this all the time. After waiting a couple of mins after cycle finishes (when it unlocks - mine beeps) give the door a hard push to free it - sometimes a very hard push is needed.
Failing that turn machine on - push door in again, set a drain cycle and try again when it finishes

THANK YOU avidlay: this worked and the amount of detail provided made it possible for anyone to do. I got lucky and never had to remove the pump, the blockage was in the inlet line. made my husband proud

Solution #1 was the answer for us. The only thing was that we didn't see anything in the check valve so figure whatever it was came out when the water drained. Anyway thanks. You saved us a lot of money.

We had the same problem and the solution to remove and drain the pump worked for us. We didnt' see anything in the check valve, but figure whatever it was came out when the water drained. Thanks for the solution. It saved us a lot of money and agrivation.We had the same problem and the solution to remove and drain the pump worked for us. We didnt' see anything in the check valve, but figure whatever it was came out when the water drained. Thanks for the solution. It saved us a lot of money and agrivation.

How I love the net! Our Samsung front loader locked up this morning and did nothing but hum when it was started. We tilted the machine toward us and the lock went off and then took the back off the machine and pulled the drain hoses out of the pump. Water went everywhere and we never did find a culprit that caused the problem, but the machine is working perfectly.Thank you for everyone's help!How I love the net! Our Samsung front loader locked up this morning and did nothing but hum when it was started. We tilted the machine toward us and the lock went off and then took the back off the machine and pulled the drain hoses out of the pump. Water went everywhere and we never did find a culprit that caused the problem, but the machine is working perfectly.
Thank you for everyone's help!

Solution #1 is the answer. I've had something lodged in the pump both times i've been locked out of my samsung wf337aal front-loader. Twice in the last 60 days. It's a design flaw not to have a filter before the water reaches the pump. Later models have a filter and accessible cleanout,but this model doesn't. This model needs a recall because it doesn't work unless you run your clothes through a metal detector before you wash and even then, a stiff plastic piece could do the same thing. The fix is relatively easy, but be careful to keep the pump outlet o ring on right when you reattach the outlet hose. If the o ring gets twisted when you put on the hose, it will leak. Good luck!

Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.

ND, I would suggest means no drain. If the machine is full of water, it wont let you open the door. Put the drain hose into a bucket to drain the water out and turn off the machine, after a few minutes, the door should unlock. Check the pump or the pump inlet hose for blockages.

The usually reason the door remains locked once the cycle is over is because the filter screen on the drain pump is blocked so not all the water could drain out...the door lock is tied into the pump and until the pump tells the control board that the wate r is out the door will not unlock. This tip i wrote will show ya how to take apart the washer to clean the filter on the pump.http://www1.fixya.com/support/r10121384-check_when_duet_washer_door_locked_after

Not draining,throw rugs tend to clog this unit as do bobby pins and under wires I'm giving you a link to the repair manual it covers the 3000 through 5500 it will help you get the door open and the clothes out so you can start bailing...

This advice is for Kenmore Elite and Whirlpool Duet model front loading washers. If you experience a problem where the door becomes jammed and will not unlock or open, here's an easy way to gain access inside your washer WITHOUT calling the repairman.

1. Remove the lower panel under the door by loosening the three screws under the bottom edge on the front of the washer. HINT: If you prop up the front feet of the washer with some small blocks of wood, this will make access to the screws much easier.2. With the screws removed, the lower panel should drop down then come off. If the panel sticks, a light tap on either side will knock it loose.3. Reach your hand up inside the washer behind the front casing on the right-hand side. This is where the door latch assembly is located.4. At the bottom of the door latch assembly is a small pull tab. This is the manual release for the door. Pull the tab straight down and the door will come open.

Sometimes these doors will not unlock for whatever reason. If there are no error codes being generated, this could have just been a momentary glitch. If you see "Fdl" "DLE" or "Fdu" error codes, these are usually indications of a failed door latch assembly and will require replacement.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

Your water pump probably has debris in it. Remove the back center cover. The water pump is right there. Thread the drain line back through the machine and put the end in a bucket on the ground, most of the water will drain. I used towels to deal with the rest. Remove the water pump and open it up, I found a quarter. Reinstall and if you found debris the machine should work. It took me 1/2 an hour to do this, not worth calling for service.