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Did you use a HP cartridge? If not you will always get the error message. If you used a HP cartridge and got the error message try this. Remove the cartridge you changed. Reinstall it. Unplug the printer. Wait 2 minutes and plug it back in.

If you DID NOT use a HP cartridge you get the error message.If you did use a HP cartridge. Unplug the printer. Wait 2 minutes.Plug in the printer. If same error message. Remove cartridge and reinstall. Make sure no clear tape is left on cartridge contact face.

Try unpluging the power to it for about 5 min or so and plugging it back in, that sometimes does the trick. Is the printer even recognizing that you changed the carterage? Sometimes you have to manualy reset that too.

I have never used any resetters. I'm not even sure they exist. Perhaps those who do large quantities use them, but I only do them one or two at a time. I just fill the cartridges and continue to print.