You are here custom

Dignity in Care

Direct Health is an ambassador for Dignity in Care and it’s something we are extremely passionate about. We have a number of Dignity Champions across the Organisation – including our Chief Executive Jonathan Vellacott – and our Organisation’s ethos is strongly underpinned by the principles of the 10 Point Dignity Challenge, as follows:

We have a zero tolerance of all forms of abuse

We support people with the same respect we would want for ourselves or a member of our family

We treat each person as an individual by offering a personalised service

We enable people to maintain the maximum possible level of independence, choice and control

We listen and support people to express their needs and wants

We respect people's right to privacy

We ensure people feel able to make complaints about their service

We engage with family members and Carers

We assist people to maintain confidence and positive self-esteem

We act to alleviate people's loneliness and isolation

In our most recent Quality Questionnaire 94% of our Service Users said they felt treated with respect, privacy & dignity at all times.