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User Reviews

07/01/2013
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An OurParents User Writes:

My mother is in Manor Care and I have to constantly request assistance for her and usually it takes at least 4 or 5 times to get any results, IF I do. She calls me constantly because they won't help her. The nurses and CNA's are wonderful but don't expect much. Often her medicines run out because no one called the pharmacy for a refill when they got low. Even her Parkinson's medication which she HAS to have. Non medical staff is sub-par and many act annoyed at having to even deal with these patients. It's about time for a burned out staff to be replaced in my opinion. I've spent 3 days now trying to get her a simple cold medication which hasn't been done and yet the state tells me "I'm" not able to watch her 24 hrs. a day. These people aren't either! There's also a horrible smell that's nauseating when you go in the wing she's in but nothing seems to be done, showers are "when convenient" or they have hot water, and I often see residents being ignored or treated rudely. No one is being abused but rather ignored.

We were told they had not received dr orders when we heard the dr give orders before my husband was transfered there. He had a total hip replacement at nnmc then sent there for rehab. Went to see him after work and found him in a sweat soaked bed because he had not gotten his pain meds for9hrs that the dr ordered every4. Had not even received his insulin. Would not let them take care of my dog, let alone someone I care about. Summed up , they are indifferent and uncaring.

Manor Care Health Services is a large, for profit, nursing home with 189 beds based in Reno, NV. At last check, the facility had 137 residents indicating that it is 72% occupied which is about average within the state of Nevada. The provider accepts both medicare and medicaid programs, and provides resident and family counseling services.This nursing home is not located in a hospital or a continuing care retirement community (CCRC). As of November 2012, the medicare rating for Manor Care Health Services, was 2 stars, which is a lower rating than 55% of nursing homes in Nevada. Important to note that this facility has recently detriorated and has gone from 3 stars to 2 stars.We have compared the detailed Medicare data for Manor Care Health Services with other senior care providers in Nevada. When compare to the state averages for staffing, the number of registered nurse (RN) hours per resident per day is about average; Certified nursing assistant (CNA) hours per resident per day is about average; The number of licensed practical (LPN) or vocational nurse hours per resident per day is about average. The most recent health inspection was on 07/13/2012. To view the full report for this facility, and to understand more about its Medicare rating, go to here

Unfortunately, I had my mother in here for a week. I should have taken her out after the first day !! Staff was ok, except for the female physical therapist. She has no empathy for anyone. She should be fired. My mom actually cried when I told her that she would not be staying there any longer. She was so happy she did not have to endure one more day in this place. Before you place a loved one in this place, PLEASE do you research !!

Manor Care Health Service provides in-home care designed for your loved one's needs. A team of care professionals brings non-medical assistance to your loved ones in the place they feel most comfortable, from bathing and feeding assistance to light housekeeping and meal prep. Manor Care Health Service also provides assisted living, in-home care and rehab. When seeking a long-term care solution, assisted living is geared toward individuals who want to live with some level of independence but need assistance. There are many reasons for living in an assisted living community. Research suggests that seniors who live near their peers and have a variety of social activities report a greater sense of well-being. Assisted living provides senior-friendly housing and a caring staff. Additional helpful services make life easier, such as twenty-four-hour supervision and security, emergency response systems, access to licensed nursing care, chef-prepared meals, and assistance with grooming, dressing, and bathing. These communities typically provide linen service, housekeeping, transportation, and a calendar of social events. In-home care is an option when seniors need it. A compassionate staff of professionals come to you. For those who prefer to stay in their homes, but who need some daily assistance, this care option is a good choice. Available 24 hours a day, seven days a week, services are paid by the client or by a variety of public and private sources, such as Medicare and/or Medicaid. Home care delivers a variety of medical and non-medical support services. Home-care services are divided into two types. The first is a skilled service provider, typically a professional nurse or licensed therapist who can manage certain medical concerns or rehabilitation needs. The second, more common, type of in-home care is supplied by an assistant who can help with daily activities, such as meal prep, transportation, and grooming, and who can provide emotional support and companionship. For seniors who prefer to stay in their own homes where it's familiar, in-home care allows them to stay indepedent. An assisted living community provides help when necessary with the goal of supplying the services required to stay as autonomous as possible. In-home care is an option for seniors when they need it. Care professionals will bring their expertise and experience to your home. This choice is perfect for those who would like to stay in their homes but who need some help with the daily activities of living. These services, available 24 hours a day, every day, are paid for by the individual or through public and private funding sources, such as Medicare and/or Medicaid. Call today and discover how Manor Care Health Service is the perfect fit for seniors requiring assisted living, in-home care and rehab services.