References

References & Customer Feedback

References and feedback are gathered from an online feedback form and used with permission from those listed.

Name: J

Date of Service: 2/29/08

Please describe what you liked about about your service experience:

Prompt, Your "Computer Security" was exactly what I was looking for. No work was done without asking first. Everything was explained in a way I could understand. Reasonable fees and Excellent follow-up.

Other comments or suggestions:

I recommend Computer Maintenance and will continue to use it in the future.

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Name: B

Date of Service: 3/08

Please describe what you liked about about your service experience:

You listened to what I was concerned about.

Other comments or suggestions:

Keep up the good work.

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Name: E

Date of Service: Over several years

Please describe what you liked about about your service experience:

Joseph is an honest, capable and personable young man. He quickly set up internet connections and anti-virus software and customized my system. I got much more accomplished during his visits than I expected. He clearly explains how to do new things in everyday language.

Other comments or suggestions:

Call me if you need further details.

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Name: C

Date of Service: 3/5/08

Please describe what you liked about about your service experience:

Technician was on time. Did not make me feel inferior as I am not too computer savvy. Seemed to care about my preferences regarding the computer. Would use this technician again for future repairs/maintenance.

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Name: M (Spokane, WA)

Date of Service: 3/10/08

Please describe what you liked about about your service experience:

The remote access worked great. I didn't have to do anything but just sit back and let Joe do the work. The computer is running much better and faster now. Thanks, Joe.

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Name: E

Date of Service: 4/08

Please describe what you liked about your service experience:

The service was fast, efficient and professional. The notes on computer up keep were very helpful. It's nice to know that there still exist service oriented people who actually care about the job they do.

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Name: J

Date of Service: 6/10/08

Please describe what you liked about your service experience:

Joseph, You were great. I love the way you speak in English and I can understand what you are saying and doing. I also love that when you leave my problems are solved. I also love that you call back as a follow up to make sure that everything is fine. Well done!

Please describe what changes you would like to see during future service experiences:

No changes. You were great.

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Name: L (Arizona)

Date of Service: 4/8/08

Please describe what you liked about your service experience:

I loved working with Joe to help me get my computer working better. He was nice and took the time to help me with all my needs. Thank you Joe. and I will tell all my fried that need help with their computers. Thanks again.

Please describe what changes you would like to see during future service experiences:

Every thing was great the first time around.

Other comments or suggestions:

Keep up the good work!!!

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Name: C

Date of Service: 7/13/08

Please describe what you liked about your service experience:

Personal service. Do not have to take my computer to a warehouse and drop it off for a week.

Other comments or suggestions:

Good follow up service

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Name: W

Date of Service: 8/24/2008

Please describe what you liked about your service experience:

You are excellent. Great responsiveness. Very proactive. great skills. Friendly personality. I could go on...

Please describe what changes you would like to see during future service experiences:

Can't think of anything.

Other comments or suggestions:

Keep it up!

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Name: J

Date of Service: 11/30/08

Please describe what you liked about your service experience:

The speed in which the service was performed; the success of the services

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Name: D

Date of Service: 12/18/08

Please describe what you liked about your service experience:

I like being treated and respected like a true customer. My past experience with computer repair people was like I should feel privileged to have them work on my computer. It was the norm to be running at least an hour late for an appointment and not have to call or apologize because they are so busy. Joseph is punctual and very knowledgeable. In a very short time he found the problem and cleaned up a mess on my computer. He also searched the internet to find the best price for a memory upgrade that would improve my computer even more. I am very satisfied with his services and highly recommend him for computer repairs.

Please describe what changes you would like to see during future service experiences:

Possibly explaining a little better the steps being taken when correcting problems.

Other comments or suggestions:

The check list is a great idea, especially getting it in the mail. It shows me what was done rather than being told and forgetting. Keep up the good work.

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Name: N (Arizona)

Date of Service: 12/17/08

Please describe what you liked about your service experience:

Joseph is quite knowledgeable, helpful, kind, and patient. He understands the limitations of novice computer users and non-techies. He helped me to set up security software and learn how to back up files. He is fair about using time and his rates are very reasonable. I trust Joseph, and I will continue to call on him for help and recommend him to everyone.

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Name: M

Date of Service: 3/7/09

Please describe what you liked about your service experience:

Promptness and going beyond service to help me recycle my computer.

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Name: S

Date of Service: 4/09

Please describe what you liked about your service experience:

Competent, well priced, polite, willing to share lots of information.

Please describe what changes you would like to see during future service experiences:

The only downside that I can think of is that you have a full time job, so repairs must wait until later at night, which can sometimes be problematic. but I've always felt that you responded as quickly as was possible.

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Name: J

Date of Service: 5/09

Please describe what you liked about your service experience:

PROMPT ACTION ON SERVICE REQUEST.SOLUTION OF PROBLEMS INVOLVED AND SUBSEQUENT SPEEDUP IN COMPUTER PERFORMANCE. WAS GIVEN EXPLANATION OF ACTION BEING TAKEN.

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Name: M

Date of Service: 5/09, 6/09

Please describe what you liked about your service experience:

QUICK RELIABLE PROFESSIONAL SERVICE. THANK YOU SO MUCH, I WOULD NOT HAVE KNOWN WHO ELSE TO TRUST WITH MY COMPUTER.

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Name: J

Date of Service: 6/09

Please describe what you liked about your service experience:

Service was great and efficient, computers are running better than before. Keep up the good work.

Please describe what changes you would like to see during future service experiences:

The Google voice you're using had problems getting messages to you. May want to look into that problem so you don't lose any business.

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Name: J

Date of Service: 7/09

Please describe what you liked about your service experience:

very professional, and thorough. Very satisfied.

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Name: A

Date of Service: 10/09

How did you hear about Computer Maintenance & Upkeep?:

Word of mouth.

Please describe what you liked about your service experience:

Joseph is extremely competent, and efficient at a surprisingly affordable price.

Please describe what changes you would like to see during future service experiences:

Would like to understand the breadth of his computer/networking capability in case there are other related problems.

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Name: E

Date of Service: 11/09

How did you hear about Computer Maintenance & Upkeep?:

yellow pages

Please describe what you liked about your service experience:

Mr. Reynolds is efficient, cost-effective, & professional. I appreciated his follow up phone call to ensure that my system was working properly and to answer any other questions.

Please describe what changes you would like to see during future service experiences: