Service Assurance Plan

Best for: Businesses that make frequent long distance calls and prefer to budget their monthly communication expenses.

Put an end to long distance spending surprises. Provided on a per-line basis, the Unlimited Plan covers all outbound direct-dialed long distance calls anywhere within the United States.

Rates: Term discounts for one- to five-year plans may apply. Call us for details.

This plan is included in Cox Business VoiceManager's Unlimited Package; each eligible subscription will be assessed a $15 MRC per line. Some restrictions may apply.

All plans not available in all areas. There may be additional optional plans for your area. Please contact Customer Service for details.

Terms and Conditions:

The Cox Business Unlimited Plan will be offered to business customers where facilities exist and operating conditions permit. The plan is provisioned under the following conditions:

As detailed in the local state tariffs, service is provisioned up to a maximum number of flat-rated Business Access Lines (lines are priced separately); unlimited intrastate outbound toll minutes; unlimited interstate outbound toll minutes; calls are measured in six-second increments and rounded up to the next six-second increment. The Customer must select Company as the service provider for toll services for each business access line subscribed to under this Plan. The Customer may subscribe up to a maximum of Unlimited Calling lines as specified in local state tariffs. All lines in a common hunt group must be provisioned with the Plan. The Plan's Monthly Recurring Charge (MRC) will be billed in advance. The unlimited intrastate and interstate outbound toll minutes included in the Plan (1) shall apply exclusively to direct-dialed calls made from the line subject to this Plan, (2) have no cash value for refund purposes, (3) are not transferable or assignable, (4) shall not be applied to calls outside the United States and its territories, and (5) shall not apply toward operator-assisted, collect calls, toll free (inbound) calls, calls billed to a third party or credit cards, or calls to directory assistance, and shall apply only to calls that are two minutes or above in length. The Company may monitor the Customer's toll usage subject to the Plan. If the Customer uses the minutes under this Plan for outbound telemarketing, call centers or non-voice services, including, but not limited to, data services or any other service listed below, the Customer will be presumed to be in violation of the usage restrictions of this Plan. It shall be the responsibility of the Customer to demonstrate to the Company that the usage is not in violation of the usage restrictions specified herein. Usage restrictions apply and Plan may not be used in conjunction with the following:

Multiparty conference calling, multiparty "chat" lines or engaging in activities that generate minutes that result in revenue-sharing by a Customer

The functional equivalent of any system listed above.

If the Company determines that a Customer failed to demonstrate that the usage does not violate the usage restrictions, the Company may immediately move the Customer's toll service to another plan offered by the Company and the Customer is no longer eligible to subscribe to the Plan.

Best for: Businesses that place a minimal number of long distance calls each month.

Minute Packs are discounted long distance and/or toll free minutes ranging from 100 to more than 150,000 Minute Packs per month. Minute Packs provide the flexibility of a flat, monthly price for the amount of long distance you need for lower per-minute rates. Contract terms from one to five years. Call us for details.

Rates:

Customer rates and terms for each Minute Pack:

1 Year Term Monthly Recurring Charge

Overage Rate per minute

2 Year Term Monthly Recurring Charge

Overage Rate per minute

3 Year Term Monthly Recurring Charge

Overage Rate per minute

4 Year Term Monthly Recurring Charge

Overage Rate per minute

5 Year Term Monthly Recurring Charge

Overage Rate per minute

All plans not available in all areas. There may be additional optional plans for your area. Please contact Customer Service for details.

Terms and Conditions:

Cox Business Minute Pack Calling Plans (the "Plan") are available to all Cox Business Customers who subscribe to Cox Local Service and chose Cox for both their Primary Interexchange Carrier (PIC) and Local Primary Interexchange Carrier (LPIC) provider. Cox Business Minute Packs provide Cox Business customers the flexibility to choose increasingly larger blocks of interstate and intrastate long distance and toll free service minutes at decreasing rates.

All Minute Packs are available in one-, two-, three-, four- or five-year term commitment plans. The Term will commence on the first day of the next complete billing month following the execution of the Commercial Services Agreement that references this Plan.

Please note: This Plan will continue to bill each month until it is changed or removed from your account.

The Plan is subject to the terms and conditions contained in the Customer Services Agreement. In order to obtain Plan services at the rates identified below, Customer must meet all of the following conditions at all times during the term of the Plan selected in Section 1 above:

1. Cox Business Customer must choose Cox as their Primary Interexchange Carrier (PIC).

2. Cox Business Customer must choose Cox as their Local Primary Interexchange Carrier (LPIC).

3. Customer must choose Cox as their Local Service Provider.

Each Minute Pack block of minutes is shared among a Business Customer's access lines. Remaining minutes at the end of the billing period will not roll over to the next month. All MOUs in excess of the block of minutes selected will be billed at the overage rate for that block of minutes. The Plan is billed in six-second increments and rounds up to the next highest six-second increment for partial increments.

If the Customer terminates their Plan prior to the expiration of the selected term, or the Customer fails to meet all of the conditions set forth above, Cox may, at its option: (i) re-rate Customer's usage to the nearest qualifying term plan or (ii) if terminated in the first year, re-rate Customer's usage at the Standard Service Plan rate of $0.10 per minute.

Best for: Businesses that place frequent long distance calls, but in amounts that vary from month to month.

For a monthly fee, the 5 Cent Calling Plan provides a flat, low cost-per-minute rate for your long distance and toll free service.

Pricing: All long distance calls are $0.05 per minute.

Note: The 5 Cent Plan is available to all customers who subscribe to Cox local service and chose Cox as both their PIC and LPIC provider. On interstate long distance calls made under this plan, a call setup fee of $0.0125 per call applies.

All plans not available in all areas. There may be additional optional plans for your area. Please contact Customer Service for details.

Best for: Small to mid-sized businesses, where interstate calling is a regular part of business.

The Business Nickel Calling Plan gives you a free block of interstate long distance minutes per month, shared across your phone lines. The number of free minutes is based on how many local service lines you subscribe to.

Rates:

2 through 5 lines: 250 free minutes

6 through 10 lines: 500 free minutes

11 or more lines: 1,000 free minutes

Note: The Business Nickel Calling Plan is available to all customers who subscribe to Cox local service and choose Cox as both their PIC and LPIC provider. Calls made beyond the free minutes are rated at $0.05 per minute.

Unused free minutes do not carry over. All plans not available in all areas. There may be additional optional plans for your area. Please contact Customer Service for details.

Terms and Conditions:

The Term will commence on the first day of the next complete billing month following the execution of this Business Nickel Calling Plan ("Plan").

Conditions: The Plan is subject to the terms and conditions contained in the Customer Services Agreement. In order to obtain Plan services at the free minutes per number of lines and subsequent $0.05-per-minute rate listed* a "Call Setup Fee" of $0.0125 per call applies. Customer must meet all of the following conditions at all times during the term of the Plan selected:

Customer must choose Cox as their Primary Interexchange Carrier (PIC).

Customer must choose Cox as their Local Primary Interexchange Carrier (LPIC).

Customer must choose Cox as their Local Service Provider.

* Interstate Rate: The Arizona Intrastate Rate for this plan is $.05 a minute and does not include free minutes.

If this Plan is terminated prior to the term of the plan, or Customer fails to meet all of the conditions set forth in Section 3 above, Cox may (i) re-rate Customer's usage during the term of the Plan to the commitment rate properly chargeable to Customer based on the term length actually achieved by Customer up to the termination date, or (ii) charge Customer the prices for Plan services as set forth in the Agreement rather than the rates in Section 4 for services after the date of Plan termination, whichever is less. The Cox Nickel Plan does not apply to the following calls, services, or applications and cannot be used in conjunction with: collect calls; calling card; calls to 555, 700, 900, 976 Services; third number billed; directory assistance and directory assistance call completion; emergency interrupt; repeat call, return calls (per activation); person-to-person calls; busy line verification; intercept call completion; operator handled calls; three-way calling (per activation); call centers; automatic dialing equipment. The Cox Business Nickel Plan is an outbound service only and cannot be used to terminate toll free service.

All domestic interstate calls and calls to extended domestic locations, i.e., Alaska, Hawaii and all U.S. possessions, are eligible for inclusion in this plan.

Best for: Businesses that have fairly predictable long distance requirements and can benefit from the cost savings that come with a long-term contract.

For a low monthly fee, the Long Distance Discount Calling Plan provides a per-minute discount over the Standard Plan rate for your nationwide long distance. Discounting is based on the minutes you use each month and the length of your phone service contract. Rates apply to both long distance and toll free service with no minimum use required.

Rates: Customers will be charged the fixed rate for their combined nationwide long distance and toll free minutes used during that month's billing cycle. From one- to five- year terms. Call us for details.

All plans not available in all areas. There may be additional optional plans for your area. Please contact Customer Service for details.

Terms and Conditions:

This plan is based on your monthly minutes of switched or dedicated long distance and the term of your service agreement. The Plan is available for one-, two-, three-, four- or five-year term commitment. No minimum usage obligations are associated with the Plan. The Term will commence on the first day of the next complete billing month following the execution of the Commercial Services Agreement that references this Plan. Customer will be charged the applicable fixed rates based on Customer's cumulative Minutes of Usage ("MOU") of Cox Domestic Long Distance and Toll Free interstate (rates below) and intrastate (see rates listed in state tariffs) usage in a monthly billing period:

The Plan is subject to the terms and conditions contained in the Customer Services Agreement. In order to obtain Plan services at the rates identified, Customer must meet all of the following conditions at all times during the term of the Plan selected:

1. Cox Business Customer must select Cox as their Primary Interexchange Carrier (PIC).

2. Cox Business Customer must select Cox as their Local Primary Interexchange Carrier (LPIC).

3. Customer must choose Cox as their Local Service Provider.

The Plan is shared among a Business Customer's access lines that are picked to Cox Long Distance. On Interstate Long Distance calls made under this plan, a Call Setup Fee of $0.0125 per call applies. The Plan is billed in 30-second increments and rounds up to the next highest 30-second increment for partial increments.

If the Customer terminates their Plan prior to the expiration of the selected term, or the Customer fails to meet all of the conditions under this Plan, Cox may, at its option: (i) re-rate Customer's usage to the nearest qualifying term plan or (ii) if terminated in the first year, re-rate Customer's usage at the then-current Standard Service Plan rate.

Best for: Businesses that are also Internet or Business TV customers and want to take advantage of even greater rate discounts.

Bundle phone service with Cox Business InternetSM or Business TV and receive extra nationwide long distance per-minute rate discounts. Discounting is based on the minutes you use each month and the length of your phone service contract. Rates apply to both long distance and toll free service. There is no minimum use required. Terms from one to five years. Call us for details.

Rates: Customers will be charged the fixed rate for their combined nationwide long distance and toll free minutes of use during that month's billing cycle.

All plans not available in all areas. There may be additional optional plans for your area. Please contact Customer Service for details.

Terms and Conditions:

The Cox Enterprise Discount Calling Plan (the "Plan") enables Business Customers who subscribe to Cox Local Service and other Cox Business services to receive reduced rates on their domestic long distance and toll free service based on monthly call volume and the term commitment of the plan selected. No minimum usage obligations are associated with the Plan.

The Plan is available for one-, two-, three-, four- or five-year term commitment. The Term will commence on the first day of the next complete billing month following the execution of the Commercial Services Agreement that references this Plan.

Customer will be charged the applicable fixed rates below based on Customer's cumulative Minutes of Usage ("MOU") of Cox Domestic Long Distance and Toll Free interstate and intrastate usage in a monthly billing period:

The Plan is subject to the terms and conditions contained in the Customer Services Agreement and intrastate services are subject to state tariffs. In order to obtain Plan services at the rates identified below, Customer must meet all of the following conditions at all times during the term of the Plan selected:

B. Customer must choose Cox as their Local Primary Interexchange Carrier (LPIC).

C. Customer must choose Cox as their Local Service Provider.

D. Customer must have one (1) of the following Cox Business services:

1. Cox Business Internet service;

2. Cox Optical Internet service;

3. Cox Metro Ethernet service;

4. Cox Private Line service; or

5. Cox Business Video.

The Minutes of Use (MOUs) are cumulative across a Business Customer's access lines that are subscribed to the Plan. On Interstate Long Distance calls made under this plan, a Call Setup Fee of $0.0125 per call applies, the initial billing increment is 30 seconds, and subsequent billing intervals are six seconds.

If the Customer terminates their Plan prior to the expiration of the selected term, or the Customer fails to meet all of the conditions under this Plan, Cox may, at its option: (i) re-rate Customer's usage to the nearest qualifying term plan or (ii) if terminated in the first year, re-rate Customer's usage at the Standard Service Plan rate of $0.10 per minute.

Best for: Businesses that currently do not place many long distance calls and don't want to subscribe to an optional calling plan or enter a term agreement. This plan is available to all Cox Business customers who subscribe to local service and choose us as both their PIC and LPIC provider.

Rates: All long distance calls are $0.15 per minute.

All plans not available in all areas. There may be additional optional plans for your area. Please contact Customer Service for details.

Terms and Conditions:

The rates and charges are for interstate calls (state to state), which include outbound long distance and inbound toll free calls throughout 48 contiguous states, Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, Guam, Northern Mariana Islands and American Samoa. On interstate long distance calls made under this plan, a call setup fee of $0.0125 per call applies. Calls are billed in 6-second increments and are rounded up to the next highest increment.

Best for: Businesses that frequently make international long distance calls at varying times of day and want to choose their monthly fee structure.

Standard International Long DistanceRates. Aren't based on distance or time of day, and there's no monthly recurring charge.

International Advantage Plan Discounts. For a low monthly recurring fee, the International Advantage Plan offers long distance rate discounts to select countries, based on your length of service agreement for the plan.

For rates, select a country:

Standard Business International Service Rates

Standard Rate

Premium Service Rate

Country Code

International Advantage Plan Discounts

For a low monthly recurring fee, the International Advantage Plan offers long distance rate discounts to select countries, depending on length of service agreement for the plan. Discounts for your selected country:

1 year term discount

2 year term discount

3 year term discount

Premium Service Rate: Many foreign telecommunication companies impose additional fees on Cox Long Distance to complete international calls for services they designate as premium. Premium services can include: international calls that terminate to wireless phones, pagers, personal computers and personal digital assistants (PDAs); international calls that require satellite technology; and international calls to chat lines or other information services such as 900 numbers.

Note: International plans are an outbound toll service available to new and existing commercial customers who subscribe to our business local service offering and are presubscribed to the Company's interLATA toll service. Calls are billed in 6-second increments following an initial billing period of 30-seconds.

Premium Service Rate. Many foreign telecommunication companies impose additional fees on long distance to complete international calls for services they designate as premium. Premium services can include: international calls that terminate to wireless phones, pagers, personal computers and personal digital assistants (PDAs); international calls that require satellite technology; and international calls to chat lines or other information services such as 900 numbers.

Note: International plans are an outbound toll service available to new and existing commercial customers who subscribe to our business local service offering and are presubscribed to the company's interLATA toll service. Calls are billed in six-second increments following an initial billing period of 30 seconds.

All plans not available in all areas. There may be additional optional plans for your area. Please contact Customer Service for details.

Terms and Conditions:

The Term will commence on the first day of the next complete billing month following the execution of this Cox International Long Distance Calling Plan ("Plan").

Conditions: The Plan is subject to the terms and conditions contained in the Customer Services Agreement. In order to obtain Plan services at the rates identified, Customer must meet all of the following conditions at all times during the term of the Plan selected:

b) Customer must choose Cox as their Local Primary Interexchange Carrier (LPIC).

c) Customer must choose Cox as their Local Service Provider.

On interstate long distance calls made under this plan, a Call Setup Fee of $0.0125 per call applies, the initial billing increment is 30 seconds, and subsequent billing intervals are six seconds. Cox bills in six-second increments with a 30-second minimum and rounds up to the nearest six-second increment. If this Plan is terminated prior to the term selected above, or Customer fails to meet all of the conditions set forth in Section 3 above, Cox may (i) re-rate Customer's usage during the term of the Plan to the commitment rate properly chargeable to Customer based on the term length actually achieved by Customer up to the termination date or the standard rates for such service under the Agreement, whichever is less; and/or (ii) charge Customer the prices for Plan services as set forth in the Agreement rather than the rates in Section 4 for services after the date of Plan termination.

Best for: Businesses that value great customer service and want to make it as easy as possible to connect with out-of-area customers in the U.S.

Toll Free Service lets your customers in the U.S. call you without paying long distance charges. You pay the same rate as your long distance service for the inbound call. The standard Toll Free Service plan is available if you add toll free numbers but don't subscribe to an optional calling plan. Optional calling plans are available to lower this per-minute rate.

Highlight your business with enhanced toll-free features Add a vanity toll free number, which can be listed in the national toll-free directory, or keep your existing toll free number for a seamless transition. With optional features, you can route calls anywhere your business is located with geographic, fixed allocation and time of day routing. And you reduce transaction time with Dialed Number Identification Service (DNIS) and Automatic Number Identification (ANI).

Rates: All standard toll free service calls are $0.15 per minute.

Setup Charges

Standard nonrecurring charge, per number: $35.00

Expedite charge, per request: $50.00

Change charge, per request: $35.00

Vanity number charge, per number: $25.00

Additional Charges for Nationwide Directory Assistance Listing

Toll free per-number charge, capped at five numbers ($25 for up to 100 numbers; ICB pricing for number blocks greater than 100): $5.00 per month

Nationwide listing, per number: $14.50 per month

Note: U.S. or nationwide long distance covers all 50 states, and Puerto Rico, the U.S. Virgin Islands, Guam, the Northern Mariana Islands and American Samoa.

All plans not available in all areas.

SmartBill® Connect

Track costs with a streamlined online call analysis that includes charts, graphs and customized tracking reports.

Save time and eliminate the worry of missing important calls and messages. Our voice mail solutions offer all the standard features you expect, with additional custom features available to fit your business needs.

Standard Voice Mail. Our reliable system lets you access your messages quickly, in the office or on the go. With user-friendly functions such as automatic call back, message forwarding, group lists and more, save time without the worry of losing important messages.

Business Extension Mailbox. With one primary phone number, callers reach a main mailbox with multiple extension mailboxes. When a client calls your company, the main mailbox plays a greeting and presents them with the list of extension mailboxes for direct access.

Group Mailbox. If you have several phone numbers but want the convenience of a single message location, multiple phone numbers can access one central mailbox. Each number will hear a single greeting, prompting the caller to leave a voice message, which goes into the central mailbox.

Manage a Fax Like an Email Attachment

Now there's no need for a separate fax phone line. This streamlined service securely routes incoming faxes through a dedicated phone number directly to an email inbox, where the information can be easily managed. Save money on paper and avoid leaving sensitive information on the fax machine. Available as a standalone service or can be added as an option to any Cox Business service.

​Don't Let Wiring Issues Affect Your Bottom Line

Cox Business covers any problems with your phone service from the outside lines to your building. You can also protect against unexpected repair costs from inside wiring problems with a Service Assurance Plan. With just one call, you get both diagnosis and repair from our experienced, reliable technicians, including:

Voice or voice/data outlets that deliver VoiceManager service.

Support of both Cox-owned/-supplied equipment and wiring of the service.

Customer-owned or third-party equipment isn't covered, but with our professional diagnostics, you'll know where the problem lies.

Available for a low monthly cost per outlet; no limit on number of outlets supported.

Minimum-term service agreement required. Telephone modem equipment may be required. Telephone modem uses household electrical power to operate and has backup battery power provided by Cox if electricity is interrupted. Telephone service, including access to e911 service, will not be available during an extended power outage or if the modem is moved or inoperable. For long distance service, Cox must be selected as both primary interexchange carrier and local interexchange carrier. Nationwide long distance minutes apply only to outbound, direct-dialed calls within the United States and to Puerto Rico, U.S. Virgin Islands, Northern Mariana Islands and American Samoa. Early termination of service agreement may result in re-rate of long distance minutes, see service agreement for details. Other restrictions apply. Telephone services are provided by an affiliate of Cox Communications, Inc.