Thank you for shopping at vinylenvelope.com! By placing an order you agree to and accept the Terms & Conditions listed below. If you need assistance please contact us via email at your conveniece utilizing the contact us form. Our team of dedicated customer care associates is here to help and will reply as quickly as possible with most responses 1 - 2 business days or less. (We work hard for you during the week so we do rest on the weekends!) The more details included in your email (including pictures, drawing or other file attachments), the easier it is for us to provide a complete and accurate response on the first try.

Our office is open 7:30 am to 5:30 pm EST Monday through Friday. Emails after hours (and sometimes on weekends) are monitored when possible as we try to provide the best service we can. While initial contact via email is recommended and prefered, we can be reached by telephone during business hours at +1 (508) 821-4800. For the fastest service when your call is not answered by a live person, select option 4 and leave a message.

We value your business and thank you for your loyalty. We are here because of customers like you.

OUR RIGHTS TO SELL
We reserve the right to sell to any customer who visits our site and provides payment for an order. We reserve the right to accept or cancel any order for any reason. To be fair to all customers, we may limit the quantity of certain products that can be purchased by a single customer. Vinylenvelope.com is a business to business wholesale online store and accepts order for total product value of $50 and higher not including shipping costs. As a courtesy to individuals who wish to take advantage of our manufacturer-direct wholesale prices, orders below $50 may be accepted with a $10 small order fee to cover administrative costs. Our prices, including the administrative processing costs on small orders, still have a total cost less than retail. If you do not want to pay a low order fee, simply increase your order to $50 or consider buying the items from a brick and mortar retail store or their website.

PRICING
VINYLENVELOPE.COM takes extreme care to keep our price database up to date. VINYLENVELOPE.COM reserves the right to change incorrectly posted prices. We also reserve the right to limit quantities or cancel an order if the incorrect price causes the product to be sold below our cost. Prices are subject to change without notice.

PRODUCT AVAILABILITY - BACKORDERS
We try our best to alert you if a product is temporarily on back order at the time it is added to your shopping cart. While the notice does indicate what is typically the worst-case delay, our manufacturing team and purchasing department work very hard to re-stock product as quickly as possible. If we learn that an item became temporarily unavailable after you process your order you will be notified about the situation and the length of the delay with the utmost speed. We will hold your order and ship complete when all products are back in stock unless we are notified otherwise.

PAYMENT
We accept: PayPal, Visa, MasterCard, Discover, American Express, Money Orders, and Electronic Checks (via PayPal). Your credit card is billed automatically by PayPal on the day your order is placed. We also accept Visa, MasterCard, Discover and American Express directly or Checks and Money Orders via mail. Because of constantly changing inventory levels, we are unable to guarantee the availability of products when payment is received or billed. We make every attempt to fill each and every order. If an item becomes unavailable, a refund will be issued in the same form that payment was received within 30 days.

TO ORDER BY CHECK or MONEY ORDER

Select the "Check/Money Order" payment option during checkout. Process your order completely until you see the "success" page

A proforma invoice will be emailed to you automatically. Print it and mail it with your check. If you did not receive your emailed invoice check your SPAM folder

To view your invoice online, print it or email it to yourself again, go to the "My Account" section of the website and view recent orders

Include your order number on your check and mail the check to the PO Box listed at the top of this page

Your order will be shipped after your check has cleared or your money order is deposited

To avoid delays be sure your check is for the full amount of the invoice and includes your order number

CREDIT CARD FRAUD
A person placing an order using a credit card they have not been authorized to use is committing credit card fraud, and will be prosecuted to the full extent of the law. A customer that disputes a valid charge for delivered merchandise has committed credit card fraud, a felony, and will be subject to prosecution. All instances of fraud, including those made by valid cardholders, are reported to the issuer of the credit card as well as local and federal authorities.

SHIPPING
Nearly all in-stock items are shipped 24 - 48 business hours after your order is processed successfully. The delivery time of a ground shipment depends on your geographic location. An approximate date of arrival is provided during checkout. Stock is allocated to you after your PayPal / credit card payment is approved or check/money order payment is received. Shipping terms defined: Next-Day Air means arrival the next business day AFTER the order ships, 2nd-Day Air means arrival the 2nd business day AFTER the order ships. We are not responsible for service delays or performance of UPS and other shipping companies.

Shipping options and associated costs are presented during checkout. Not all shipping services are available to all geographic locations. Please visit our "Shipping & Returns" section for a complete description of our shipping policy. If an order is shipped freight collect with your chosen carrier on your account then it is your responsibility to file any claims of damage with the carrier.

For international shipments including Canada, Puerto Rico and Mexico, some shipping options DO NOT include brokerage fees, customs charges, VAT, border taxes or any other fee related to the destination country's policy about importing. If you do not have your own broker of record then UPS may provide this service for you charging you directly for this service. This charge is UNRELATED to the cost of shipping charged by vinylenvelope.com. If you are not familiar with the process of importing we strongly encourage you to visit the UPS website and understand the service you are selected and any additional fees that you may incur related to the import of your product.Click here to visit UPS for more information.

CHANGES AND CANCELLATIONS
It is typically NOT possible to cancel part or all of an order once it has been processed. We work hard to provide fast service. Orders are processed electronically to our fulfilment software shortly after they are placed. Even if an order hasn't been picked, packed & shipped, changing it may not be possible or may incur a charge. If you wish to attempt to change or cancel your order, do so as quickly as possible. If we are able to stop the processing of your before its shipment, we will refund the order cost less a 20% processing fee. If the order is already packed and processed then it cannot be cancelled. Once you receive the order you may email for an RMA following the RMA policies listed. Without an RMA we have no way to track the product at our fulfilment center. Returns sent without an RMA are not authorized and refunds will not be issued.

We try our best to keep all products in stock at all times. If we back-order part or all of your order, the back order may be cancelled at no charge is we are notified in writing prior to shipping.

ORDER STATUS
Log on to your account at any time, go to the "My Account" section, and choose the appropriate order. Additionally, each time there is a change in the status of your order you will receive a notification via email. To ensure you receive all notices about your order including a confirmation, invoice and tracking information, it is extremely important that info@vinylenvelope.com and info@myorderhelper.com are both on white listed in your email spam filter.

WARRANTY / LIMITATION TO LIABILITY
It is the responsibility of the customer to determine if the products sold on this website are suitable for its/his/her specific needs. Vinylenvelope.com does its best to represent its products accurately in its descriptions. Employees do their best to help provide customers with additional information and guidance IF possible. We have no information to suggest that exposure to PVC or its chemical compounds found in the material used to fabricate our polyvinyl chloride products poses any significant risk to the end-user. Nevertheless, descriptions are for reference only and not meant to replace product testing if required. Having no control over the use of the products or each individual's specific application, we assume no liability connected with the purchase and use of the products sold on this website.

Company offers no warranty express or implied INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY and FITNESS FOR A PARTICULAR PURPOSE. In no event shall ARMIN Innovative Products, Inc. its brands or affiliates be liable for any direct, indirect, incidental, special or consequential damages in any way including but not limited to loss of use, loss of product, loss of data, loss of business or loss of profits. This limitations to liability will vary in some states.

Products on this site are not intended for use by children under 12. The state of California requires us to post the following warning: “WARNING: This product contains a chemical known to the State of California to cause cancer”.

This warning is hereby given such that anyone exposed to the PVC or its chemical elements included on the Proposition 65 list of chemicals is aware of the possible presence of these chemicals. Determination of the necessity for a warning under Proposition 65 should be determined in each case and compared against the No Significant Risk Level (NSRL) published by California’s Office of Environmental Health Hazard Assessment (OEHHA) with full documentation of the law and related policies: http://oehha.ca.gov/prop65/law/index.html

Trade names and/or trademarks belonging to others may inadvertently be used on vinylenvelope.com without attribution of ownership. The mention of a company, one of its brands parents, subsidiaries, divisions or afiliates in photographs, illustrations, product descriptions, or testimonials does not mean and shall not imply that vinylenvelope.com is affiliated with, endorsed and/or sponsored by any such entity.