Product Details

Vendor Details

Avangate

www.avangate.com

Founded 2006

United States

About Avangate Commerce

Avangate is a modern digital commerce service that frees digital business leaders from the burden of building and operating their own commerce infrastructure. Powered by a specialized cloud platform and deep commerce expertise, Avangate helps digital businesses scale faster, maximize revenue from every customer and instantly conduct business in over 180 countries.
Among Avangate's clients: Absolute Software, Bitdefender, Brocade, FICO, HP Software, Kaspersky, Metaio.

Pros: Avangate's Absolute Lo Jack software helps to track your laptop (or other devices) by simply downloading their software on the device. How convenient is this?!

Cons: If the device is turned off I think the software stops tracking it, so if they do not turn on I still can't locate my device.

User friendly Product

Mar 22, 2018

Shiva K.

Engineer

Retail, 1001-5000 employees

Used the software for: 6-12 months

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: User interface is very friendly and offer different features which makes it unique and best from the rest of the softwares. It is easy to configure and fairly cheap.

Cons: Dashboard takes little time to master it. Also there should be multiple withdrawals way. Customer support could be fast.

Decent product, does what we needed.

Feb 09, 2018

Verified Reviewer

Used the software for: 1-2 years

Reviewer Source

Source: GetApp

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

3
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It¿s easy to set up, and allows us to enable subscription based offerings on our social networks with a robust platform that the current script didn¿t support.

Cons: The support is a bit slower than some others I¿ve tried, but overall, still not tealky a con as much as something to be aware of.

Powerful and customizable e-commerce platform that help you succeed

Nov 23, 2017

Ahmed O.

Founder & CEO

Computer Software

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: With a powerful set of tools, Avangate really helps ISV and Micro-ISV to sell products and reach more markets. By utilizing a large network of affiliates, extensive detailed reports, promotions, A/B testing and lead management tools and customizable carts and email templates you can sell more and understand your business and users. Avangate offers extensive set of API which enables you to automate every aspect of the purchasing process. Support team of Avangate is knowledgeable and offers fast and reliable assistance.

Cons: Complicated and not-mobile friendly control panel that make the products setup and utilizing other tools difficult.

Difficult to customize shopping carts with the lack of documentation to help build custom store using API

Vendor Response

by Avangate
on November 27, 2017

Dear Ahmed, thank you so much for your feedback.
I have some good news: we are revamping our Control Panel and the beta version will be released very soon in December - stay tuned.
As for the comment on the shopping cart, I will ask the technical support team to get in touch and discuss your needs to be able to make some concrete suggestions. Goes without saying that you can reach out to supportplus @ avangate.com anytime with any setup or technical questions.

Good support, outdated UI

Nov 22, 2017

Dmitry M.

COO

11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

2
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Pros: Platform support is really good and they really take care about each request. They have huge number of options but sometimes it is hard to tune them in the right way as they are quite messy.

Cons: We are using platform for more than 2 years now and missing the critical feature to allow us passing discount information from our site to the platform without entering it in Avangate cPanel.

We also were trying to set up subscriptions for our products but lost in options. 20-30 connected with each other features made it impossible to set up without a good knowledge of how do they work. Platform developers made it over complicated.

Commission rate is 5-8% that is quite high. Administration UI is old - coded in early 2000 and requires a good product manager to be sorted out and redeveloped.

My preferred e-commerce platform provider!

Nov 21, 2017

Verified Reviewer

Computer Software

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Avangate provides incredibly finite control over products, pricing and promotions. The platform is highly configurable.

Cons: With power comes complexity. The left sidebar menu interface is a little overloaded and could use a simpler re-implementation.

Overall: Great ROI and configuration capabilities.

No-nosense e-commerce supplier

Nov 21, 2017

Andreas V.

Owner

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: - it works well
- easy invoicing
- it's fairly cheap
- it's based in Holland, so perfect to avoid VATMOSS issues
- great support

Cons: The software stack can be a bit overwhelming at first; the UI could use a brush up here and there, but overall no major negative points.

Good overall functionality and great customer support

Nov 18, 2017

Fernando M.

COO

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Pros: Fast and professional service support and availability of numerous paying options, particularly in Brazil, where we currently operate

Cons: Lack of more detailed information on failed payment processing. When this happens the info from the dashboard is limited so we have to submit a request for more info.

Vendor Response

by Avangate
on November 20, 2017

Hi Fernando,
Thanks so much for your review and feedback, we really appreciate it.
I have passed on your note regarding notifications for failed payment processing to the product team.
It's always useful to learn about clients needs and specific use cases, it helps us constantly improve the platform & our services.

Avangate is great for small companies thanks to its friendly costumer support

After initial set-up and some familiarity with the control panel, Avangate is easy for our customers to purchase through and for our team to administer.

Cons: Avangate's Affiliate Program feature is geared towards software companies with broad-interest software promoted on "affiliate" websites that are usually promoting a wide range of software with "coupon" or "discount" pricing. Our software is very niche market (educational / scientific software) and we would prefer an affiliate program that can be easily tailored to screen and accept specific affiliate sites, e.g. software resellers that offer other software in our niche market, sites that review software and other resources in our niche market, and affiliates who are also providing technical support and training for our software through their own business.

Lots of features and excellent customer support

Nov 14, 2017

Philipp S.

Owner

Computer Software, 1-10 employees

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: There are a lot of features included and after some time getting used to them I was able to configure everything the way I required it to be.
The customer support is very responsive and helpful and it's excellence warrants the fairly high price.

Cons: Avangate merged with the horrible company 2Checkout (worst I've experienced in this sector!) earlier this year and plans to operate under the name of 2Checkout in the future. I'm very worried that things will go south in the aftermath of this merger and that the poor reputation of 2Checkout will damage my sales. If I had known this in advance I would not have become a customer of Avangate. - But due to Avangate's good performance in the past, I'll give them credit and hope for the best.

the Avangate system is a very flexible one.

Nov 14, 2017

Lyubomir D.

CEO

Financial Services, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

3
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The automatic calculation of all taxes like VAT in different countries around the world is very impressive.

Cons: Responds to customer support tickets are very slow. Once the ticket is submitted it takes at least few days to review by Avangate team.

Great Billing Recurring Billing Solution

Nov 14, 2017

Mark B.

Co-Founder

11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ease of use of desktop and mobile. Will process the grand majority of transactions and have never really given us any issues to this day.

Overall: We were able to increase our revenue over time, up to 30%+, which was great, and continues to be.

Recommendations to other buyers: Highly recommended for anyone looking for something a little bit more robust that can help keep track of active client accounts and billing.

Avangate

Aug 17, 2016

Dmitry K.

Used the software for: 2+ years

Source: GetApp

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Been using Avangate as our primary payment processor for 6+ years with literally no problems. It just works and does what it should do. Customer support is acceptable, email response is usually within 24 hours (my experience with their support is limited as I only need to contact it 1 or 2 times a year at most).

Pros: Easy to set up and integrate, intuitive, everything's well documented.

Cons: Sometimes customers complain that the Backup CD they ordered is not delivered or significantly delayed. I'm not sure if it's Avangate fault, though.

Very stable and reliable e-commerce

Aug 12, 2016

Juri S.

Used the software for: 2+ years

Source: GetApp

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: We use Avangate for many years, recommend it to other people, etc. No problems with it, very professional and comfortable for use. Good support, stable payments.

Most reliable gateway processor

Aug 11, 2016

Reza H.

Used the software for: 2+ years

Source: GetApp

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: We use Avangate as payment processor for almost 3 years. I worked with too many providers before but never had a good experience as what I have with Avangate. Support agent was really helpfull when we contact them several times in a day to help us to develop our custom module for Avangate.
process of accepting money is very good and professional while most of gateways only accept payments and when a chargeback happen just put a penalty (mostly Money!) on your account.

Avangate Review

Aug 11, 2016

Amina Z.

Sales & Marketing Developer

Computer & Network Security, 11-50 employees

Used the software for: Less than 6 months

Source: GetApp

4/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Good payout options and simple e-commerce provider. The affiliate platform is organized in a simple to use manner for both: affiliates and vendors, and the tech. support service is always at the top.

We've been partners for 10 years!

Jun 24, 2016

Annelise V.

Business Manager

Information Technology and Services, 1-10 employees

Used the software for: 1-2 years

Source: GetApp

4/5

Overall

4
/
5

Ease of Use

4
/
5

Customer Support

4
/
5

Value for Money

Comments: We trusted Avangate right from the beginning when they were launched, and we've had a great partnership ever since. We recommend them for the efficiency of their system and friendliness of their staff.

Pros: The widest range of supported payment methods in the world. Competitors don't come even close.
Great marketing strategies for their affiliation system.
Great team of passionate employees with quick feedback

Cons: platform not so flexible: some capabilities missing

Avangate Review

Jun 24, 2016

Verified Reviewer

Used the software for: 1-2 years

Source: GetApp

5/5

Overall

4
/
5

Ease of Use

4
/
5

Customer Support

Comments: I have been using Avangate as the primary payment processing company for my online software sales for the past 4 years and have to say that I'm very pleased with them.
Their service is competivitley priced and they are very responsive to any queries I ( or my customers ) may have with them.
They are also prompt and reliable payers and have always settled my invoices with them on time.

Pros: Good pricing.
Good range of payment options.
Great customer service ( both for myself as a customer and my customers who purchase through them )
Deal with tax complexities such as VAT allowing me to focus on developing and selling my software.

Cons: Not many.
Their website / application is looking a little bit old. It's functional but a little bit dated.