Having looked long online for decent pillows I thought I had found the right ones for me. Delivery was quick and initially I thought the pillows would be suitable. After using for two nights I had to give them up as my neck was really stiff the whole day and I didn't have a good sleep at all. I did send a message but heard nothing back. Very disappointed.

Response from Chloe at Julian Charles;

‘’Hello, I am sorry to hear you have not received a response from your message, this is not the service we adhere to provide. Please can you contact us on cs@juliancharles.co.uk with your order number or call us on 0330 053 7501 and we will be happy to help with this. Chloe – Julian Charles’’

Review byManders

Posted on27/02/2019

lasted about a month

Rating

20%

They arrived quickly, which was nice, at first was in love with them, but unfortunately after few weeks there was no life left in them. They become really flat. I was disappointed as I thought I've finally found the best pillows ever. Would not recommend, especially to people who don't want to end up buying new pillows every few weeks.

Response from Chloe at Julian Charles;

‘’Hello, I am sorry to hear your new item has an issue. Please give us a call on 0330 053 7501 so we can look into this for you.’’

Review byjulia

Posted on17/12/2018

Lasted one month

Rating

40%

At first I loved these pillows but after about a month they became very clumpy as all the filling had joined together like tennis balls. Very uncomfortable and unable to use now. Would not recommend

Review byLauren

Posted on12/01/2018

Pillows are OK

Rating

60%

The pillows are OK. They are better than the ones I had but not as good as I was hoping for. Still flatten when used. I am looking for a pillow that is soft yet supports and is not too bulky.

Response from Gabby at Julian Charles;

‘’Hi there, we are very sorry to hear this. Our hotel luxe pillows are crafted to offer a medium support, meaning the pillow will give a less puffy feel in comparison to softer support pillow. If you are hoping for a pillow which is a little puffier with a soft support, may I recommend our soft-touch pillow pair which offer a soft-firm support.’’

Review bybj

Posted on04/10/2017

Love these pillows!

Rating

100%

Good quality pillows, added a bit of luxury to my nights sleep.

Review byMarpie

Posted on26/09/2017

Better than M&S

Rating

100%

Always bought my polyester pillows from Marks but these are superior, great quality & very comfortable. Arrived quickly and well packed. Great price. Highly recommended.

Review byViv

Posted on19/09/2017

Best pillow ever!!!

Rating

100%

Came across this pillow and found them to be a great buy and will definitely get more. Since I bought them, I've been able to sleep better

Soft but supportive pillows. I've had a bad neck for months one of these pillows has sorted my neck some what so I think these will be my go to pillows from here on in - thank you.

Review byRach

Posted on26/08/2017

Excellent

Rating

100%

I was originally sceptical as to whether these would be similar to hotel pillows, and I have not been disappointed.

These really are very lovely and if a high quality. Very much worth the money. I would highly recommend

Review byEmma

Posted on16/08/2017

Excellent first purchase

Rating

100%

Great quality pillows and top class delivery service.

Review byDLinlithgow

Posted on05/08/2017

Happily, just as expected.

Rating

100%

These pillows are somehow wonderfully soft, yet nicely supportive. Nothing more needs to be said.

Review byGummo

Posted on02/08/2017

A good buy

Rating

80%

Very pleased with purchase of pillows, good depth and balance of softness and springiness

Review byJo-Jo

Posted on18/07/2017

Medium size pillows

Rating

100%

Fab comfy pillows, that good i ordered more highly reccommend

Review byLaura templeman

Posted on18/01/2017

Brilliant quality pillows

Rating

100%

Brilliant quality pillows so so comfortable and a great all rounder pillow we purchased 8 to try and so happy that we will be placing an another order for more. You will have to go a long way to get better quality than these and what a great price they where

Review bySandy beach

Posted on18/01/2017

Quality pillows,

Rating

40%

Ordering was easy. Delivery was quick. I gave 2 stars for quality, but i had a restless night. The pillows were too puffed up for my liking, in the morning i had a stiff neck, i tried both pillows during the night and both were uncomfortable. i am going back to using my old pillows. Waste of my money.

Response from Gabby at Julian Charles:

''Hi there, we are very sorry to hear that. It sounds as though one of our soft support pillows, like the goose feather and down or soft touch would be better suited to your sleeping style and comfort level. If you get in contact with our customer support team at cs@rectella.co.uk they will be able to sort out a refund or exchange for you, thank you.''

Review byBridge

Posted on18/01/2017

Pillows

Rating

100%

I've just purchased 2 pillows and they are perfect, right balance for my neck as I've bought numerous pillows - too many to mention - but these are the best ever. Good price - I ordered and picked up in store as I also previously bought a quilt which is fantastic so all in all I'm very satisfied with my purchase. I go to the store regular now as they always have fantastic deals on.

Review byTrish

Posted on29/12/2016

Soft and comfortable

Rating

80%

The pillow is very comfortable and had a good sleep every time i came back from work. Delivery time is brilliant.

Review byRolly

Posted on24/12/2016

Best Pillows I've Ever Had

Rating

100%

Lovely soft pillows. Would highly recommend.

Review bydoug64

Posted on23/12/2016

Drift off

Rating

100%

one of the best pillows that I have purchased.Just the right balance of surpports,soft but firm, You will get a good night sleep with these.
I am amazed at the price, and the delivery was excellent order one day recieved next day

Review bySnowy

Posted on18/12/2016

Fantastic

Rating

100%

Best nights sleep I have had in ages. Soft and supportive. I am a shift worker and these pillows are the best I have had so far.

Review byBecs

Posted on11/12/2016

Good bouncy pillow

Rating

100%

I was a little worried about the cost of these pillows but they are big and bouncy. They are soft but firm. They don't mush down to nothing. Good support whilst sitting up and reading and nice and firm and soft whilst sleeping. But obviously a pillow is how you like them and I likes these.

Review bySallyjill

Posted on06/12/2016

Lovely pillows!

Rating

100%

These are beautifully made pillows that are in the mid range, not too soft nor too firm. They are a soft, supportive pillow for when you need a bit of height-to read perhaps. I find them a bit too 'supportive' for when I am ready to settle down for sleep, as I prefer a flatter position. However, I am totally pleased with my purchase and would definitely recommend them.

Review byMotherlily

Posted on06/12/2016

excellent pillows

Rating

100%

bought these to replace our sagging ones and what a change. they are excellent and very supportive but sft and comfortable at the same time. bought the protectors straight afterwards to hopefully prolong the use.

Review byekbrad

Posted on01/12/2016

the best pillow

Rating

100%

have had really good nights sleep since using these pillows, extremely comfortable, only need one of these pillows to lay on when sleeping, would highly recommend.

Review bymo

Posted on17/11/2016

Excellent product

Rating

100%

These pillows are excellent value. The service was excellent too. Totally recommend these pillows.

Review byTerragran

Posted on10/11/2016

Fantastic pillows

Rating

100%

Was looking around for ages trying to find a decent pillow - tried several without success when I found the Julian Charles website and, in particular, these hotel luxe medium support pillows. Perfect pillows for me - lovely and soft material with exactly the right level of support. They return to shape really quickly too. Best night's sleep in ages!

Review byPablofingers

Posted on02/11/2016

Excellent

Rating

100%

These pillows really are luxury. So comfortable and the quality is very high. Piped edges are a nice finish and the cover is super soft to the touch. Really good value for money as I managed to get them in the sale.

Review byJules

Posted on21/10/2016

Excellent quality at a very reasonable price. Super fast delivery.

Rating

100%

The quality of these pillows surpasses other well known suppliers. They are well worth the price paid. Delivery was super fast and efficient.

Review byDaytona

Posted on20/10/2016

Excellent

Rating

100%

Brilliant product at a bargain price

Review byClaremont

Posted on12/09/2016

3* for one reason only

Rating

60%

This pillow is so comfy and yet supportive ,my problem is not what it is but what it lacks , a zipped pillow protector ,that nowadays comes with pillows of quality and allows for frequent washing without the disruptive wash cycle and the days to dry of the pillow itself . I change my pillows approx every 2 yrs always buy quality pillows and have always had a removable protector included ,previous experience has proved washed pillows are never the same , I buy a lot from Julian Charles ,my first disappointment.

Response from Gabby at Julian Charles:

''Hi there, we are very sorry to hear that. Our hotel luxe pillows are made to a quality standard and are able to with-stand the wash cycles which the care instructions advise. Due to the price point of these pillows, we do not offer pillow protectors, however you are able to buy them separately on our website if you wish to do so. We are sorry to disappoint and if we can help you any further please contact our customer support team at cs@rectella.co.uk where they will offer you more advice or alternative options.''

Review bycwthomas

Posted on06/09/2016

Pillows

Rating

100%

Have bought these "Hotel" quality pillows for myself and daughter - they are excellent quality and so comfortable - would recommend to anyone

Review bybabette

Posted on04/09/2016

Excellent

Rating

100%

Had first order so good immediately placed order for more

Review byFox

Posted on31/08/2016

Excellent

Rating

100%

Great value for money and very comfortable. I would recommend them to family and friends.

Review byMaussie

Posted on26/08/2016

Excellent quality. First class delivery process.

Rating

100%

Excellent quality. First class delivery process.

Review byGraham

Posted on20/08/2016

Amazing!

Rating

100%

Such a great buy, I bought these pillows on a whim and I am so pleased. The texture and quality is great, so happy with my purchase!

Review bySteph A

Posted on27/07/2016

Perfect

Rating

100%

I'm always a little dubious about trying new retailers, the same about new pillows. However, the quality is better than expected for the price I paid no the pillows are simply divine. Truly something of hotel quality.

Review byM23b

Posted on17/07/2016

Excellent

Rating

100%

Love all the items I buy from here all are excellent quality the only thing bad I can say is I spend far too much money!! So please please don't keep doing the cheap offers!!!

Review byJax

Posted on17/07/2016

Great pillows

Rating

100%

Best pillows I have ever bought,great support and great value for money

Review byTracey

Posted on04/07/2016

great comfy pillows

Rating

100%

sooo pleased with these pillows - luxurious and soft with good support - would thoroughly recommend

Review byAligirl

Posted on31/05/2016

Lovely pillows

Rating

100%

Really soft and comfy and nicely finished with satin trim around the edges.

Review byJaneM

Posted on25/05/2016

Worth it !

Rating

100%

High standard pillows, very comfortable, likes them so much bought 5 pairs!