topic Re: Slower than advertised plus dead Box in Fibre Broadbandhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Slower-than-advertised-plus-dead-Box/m-p/2314139#M214734
<P>As you can see above it establishes a VDSL XDSL Link&nbsp;</P><P>But it does not get a connection to talk talk this is the Talk Talk router and now my Draytek as well. I am a bit frustrated but man how many times do I have to answer the same questions only to be fed the same please power it down and leave it for thirty min and contact us again&nbsp;&nbsp;</P>Mon, 11 Feb 2019 19:43:49 GMTGedrog2019-02-11T19:43:49ZSlower than advertised plus dead Boxhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Slower-than-advertised-plus-dead-Box/m-p/2313136#M214569
<P>So Today I was brought into the lightning fast world of Talk Talk's faster Fibre service up too 60MBit/s I was so excited no longer do I have to struggle with downloading something to continue browsing, however I have to say I am less than impressed with the whole experience. Walked into my home office late this morning, after a long night, doing some tech support, with the sound of twittering Openreach tester downstairs.<BR /><BR />So had a pleasant chat with the lady sitting in the rain hooking up my broadband it turned out she identified a problem with my line about 38 metres from my home, hmmm this sounds familiar a few months ago, BT chap was here not on my request, but someone else’s that reported, an issue, it was on a week day, and I saw my broadband reach dialup speeds. He cornered me when I walked outside; suddenly he was too eager to give me new filters after a reset broadband was back up and running so I did not think too much about it nice service just plucked from nowhere.<BR /><BR />Anyway back too today because the broadband is down, I switch my mobile hotspot on, and log in to work, 2 hours later I get notified by email that all is up and running. Eager to experience the world of super-fast speeds, and bam!!!!!, absolutely nothing, log into the wi-fi super-duper router and no line connection hmmmm.<BR />So I go through all the online guides, and eventually contact support team, no problem they will get BT/Openreach out again, but on Monday. I don’t even know if the Openreach tech managed to resolve the issue they found on the line or anything, just absolutely nothing just one more tech to tell me there is a fault 38 metres from my house so what is Talk Talk going to do about it push Openreach to fix it???<BR />Out of desperation I plug my Drayek Vigor 2860n (which has an Auto detect function and will select the line rate it manages to negotiate), back on the line after a while I see the tell tail signs that the box has a VDSL connection What!!!!!, I log into my Drayek Vigor 2860n, and to my surprise it has negotiated a VDSL2 rate.<BR />But only get about 44Meg down speed and a max of 9 meg up</P><P>Sales person said if my line rate drops below 50Mbit/s I should raise a call with them contacted the team to let them know that, maybe the box is dead, and that I want them now to investigate their poor speed and dead box. Also when I complained about my broadband speed the team said that I should wait 14 days before reporting issues as they will be doing some tweaking, it’s an Openreach FTTC so how are they going to tweak it. HUH!!!!!.</P><P>&nbsp;</P>Sat, 09 Feb 2019 00:27:57 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Slower-than-advertised-plus-dead-Box/m-p/2313136#M214569Gedrog2019-02-09T00:27:57ZRe: Slower than advertised plus dead Boxhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Slower-than-advertised-plus-dead-Box/m-p/2313139#M214570
<P>According to the Routers statistics&nbsp;<FONT color="#FF0000">51732Kbps is atainable&nbsp;<FONT color="#000000">but I am just getting 41Mbit/s doing the old google speed test a far cry from the 60Mbit/s broadband that I am paying for&nbsp;</FONT></FONT></P><TABLE><TBODY><TR><TD>Line 1 Information&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(VDSL2 Firmware Version:&nbsp;&nbsp;576D17_A/B/C&nbsp;&nbsp;&nbsp;with Vectoring support )</TD></TR><TR><TD>&nbsp;&nbsp;Profile</TD><TD>State</TD><TD>UP Speed</TD><TD>Down Speed</TD><TD>SNR Upstream</TD><TD>SNR Downstream</TD></TR><TR><TD>&nbsp;&nbsp;17A</TD><TD>SHOWTIME</TD><TD>10,470 (Kbps)</TD><TD>44,646 (Kbps)</TD><TD>6 (dB)</TD><TD>6 (dB)</TD></TR></TBODY></TABLE><P>&nbsp;</P><P>&nbsp;</P><TABLE><TBODY><TR><TD>ATU-R Information</TD></TR><TR><TD>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</TD><TD>Type:</TD><TD>VDSL2</TD></TR><TR><TD>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</TD><TD>Hardware:</TD><TD>Annex A</TD></TR><TR><TD>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</TD><TD>Firmware:</TD><TD>05-07-06-0D-01-07</TD></TR><TR><TD>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</TD><TD>Power Mngt Mode:</TD><TD>DSL_G997_PMS_L0</TD></TR><TR><TD>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</TD><TD>Line State:</TD><TD>SHOWTIME</TD></TR><TR><TD>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</TD><TD>Running Mode:</TD><TD>17A</TD></TR><TR><TD>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</TD><TD>Vendor ID:</TD><TD>b5004946&nbsp;544e0000</TD></TR><TR><TD>ATU-C Information</TD></TR><TR><TD>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</TD><TD>Vendor ID:</TD><TD>b5004244&nbsp;434da48c&nbsp;[BDCM]</TD></TR><TR><TD>Line Statistics</TD></TR><TR><TD>&nbsp;</TD><TD>Downstream</TD><TD>Upstream&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</TD><TD>&nbsp;</TD></TR><TR><TD>Actual Rate</TD><TD>44646</TD><TD>Kbps</TD><TD>10470</TD><TD>Kbps</TD><TD>&nbsp;</TD></TR><TR><TD>Attainable Rate</TD><TD><FONT color="#FF0000">51732</FONT></TD><TD>Kbps</TD><TD>10470</TD><TD>Kbps</TD><TD>&nbsp;</TD></TR><TR><TD>Path Mode</TD><TD>Interleave</TD><TD>Fast</TD><TD>&nbsp;</TD></TR><TR><TD>Interleave Depth</TD><TD>651</TD><TD>1</TD><TD>&nbsp;</TD></TR><TR><TD>Actual PSD</TD><TD>7. 4</TD><TD>dB</TD><TD>13. 3</TD><TD>dB</TD><TD>&nbsp;</TD></TR><TR><TD>&nbsp;</TD><TD>Near End</TD><TD>Far End&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</TD><TD>&nbsp;</TD></TR><TR><TD>Trellis</TD><TD>ON</TD><TD>ON</TD><TD>&nbsp;</TD></TR><TR><TD>Bitswap</TD><TD>ON</TD><TD>ON</TD><TD>&nbsp;</TD></TR><TR><TD>ReTx</TD><TD>0</TD><TD>&nbsp;</TD><TD>0</TD><TD>&nbsp;</TD><TD>&nbsp;</TD></TR><TR><TD>SNR Margin</TD><TD>6</TD><TD>dB</TD><TD>6</TD><TD>dB</TD><TD>&nbsp;</TD></TR><TR><TD>Attenuation</TD><TD>19</TD><TD>dB</TD><TD>28</TD><TD>dB</TD><TD>&nbsp;</TD></TR><TR><TD>CRC</TD><TD>0</TD><TD>810</TD><TD>&nbsp;</TD></TR><TR><TD>FECS</TD><TD>99</TD><TD>s</TD><TD>16713</TD><TD>s</TD><TD>&nbsp;</TD></TR><TR><TD>ES</TD><TD>0</TD><TD>s</TD><TD>196</TD><TD>s</TD><TD>&nbsp;</TD></TR><TR><TD>SES</TD><TD>0</TD><TD>s</TD><TD>35</TD><TD>s</TD><TD>&nbsp;</TD></TR><TR><TD>LOSS</TD><TD>0</TD><TD>s</TD><TD>19</TD><TD>s</TD><TD>&nbsp;</TD></TR><TR><TD>UAS</TD><TD>30</TD><TD>s</TD><TD>1580</TD><TD>s</TD><TD>&nbsp;</TD></TR><TR><TD>HEC Errors</TD><TD>0</TD><TD>0</TD><TD>&nbsp;</TD></TR><TR><TD>RS Corrections</TD><TD>0</TD><TD>0</TD><TD>&nbsp;</TD></TR><TR><TD>LOS Failure</TD><TD>0</TD><TD>0</TD><TD>&nbsp;</TD></TR><TR><TD>LOF Failure</TD><TD>0</TD><TD>0</TD><TD>&nbsp;</TD></TR><TR><TD>LPR Failure</TD><TD>0</TD><TD>0</TD><TD>&nbsp;</TD></TR><TR><TD>NCD Failure</TD><TD>0</TD><TD>0</TD><TD>&nbsp;</TD></TR><TR><TD>LCD Failure</TD><TD>0</TD><TD>0</TD><TD>&nbsp;</TD></TR><TR><TD>NFEC</TD><TD>254</TD><TD>85</TD><TD>&nbsp;</TD></TR><TR><TD>RFEC</TD><TD>16</TD><TD>16</TD><TD>&nbsp;</TD></TR><TR><TD>LYSMB</TD><TD>2814</TD><TD>13817</TD><TD>&nbsp;</TD></TR></TBODY></TABLE>Sat, 09 Feb 2019 01:13:19 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Slower-than-advertised-plus-dead-Box/m-p/2313139#M214570Gedrog2019-02-09T01:13:19ZRe: Slower than advertised plus dead Boxhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Slower-than-advertised-plus-dead-Box/m-p/2313141#M214571
<P>One other thing I have noticed in my search for some answers on on Broadband usernames most poeple here says that you selecet <SPAN>PPPoE and you should not need a username and a password</SPAN></P><P>&nbsp;</P><P><SPAN>But I have found that without the my credentials there is no way I can get logged on&nbsp;</SPAN></P><P><SPAN>Old PIPEX customers will remember this type of username</SPAN></P><P><SPAN>XXXXXX@gotadsl.co.uk</SPAN></P><P>&nbsp;</P><P>&nbsp;</P>Sat, 09 Feb 2019 01:03:02 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Slower-than-advertised-plus-dead-Box/m-p/2313141#M214571Gedrog2019-02-09T01:03:02ZRe: Slower than advertised plus dead Boxhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Slower-than-advertised-plus-dead-Box/m-p/2313395#M214594
<P>Dont know what you guys did but its lookin good&nbsp;</P><TABLE border="0" cellspacing="0" cellpadding="2"><TBODY><TR><TD><U>Downstream&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</U></TD><TD><U>Upstream&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</U></TD></TR><TR><TD>Actual Rate</TD><TD><FONT color="green">51816</FONT></TD><TD><FONT color="green">Kbps</FONT></TD><TD><FONT color="blue">10574</FONT></TD><TD><FONT color="blue">Kbps</FONT></TD></TR><TR><TD>Attainable Rate</TD><TD><FONT color="green">51709</FONT></TD><TD><FONT color="green">Kbps</FONT></TD><TD><FONT color="blue">10574</FONT></TD><TD><FONT color="blue">Kbps</FONT></TD></TR></TBODY></TABLE><P>&nbsp;</P><P>Now I just need the router taht you sent out fixed</P>Sun, 10 Feb 2019 01:25:15 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Slower-than-advertised-plus-dead-Box/m-p/2313395#M214594Gedrog2019-02-10T01:25:15ZRe: Slower than advertised plus dead Boxhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Slower-than-advertised-plus-dead-Box/m-p/2313450#M214608
<P>Rolling update&nbsp;</P><P>&nbsp;</P><P>As stated before I was only able to use my broadband if I used my Talk Talk Broadband Username and password with my Draytek router which happens to be my old PIPEX Username&nbsp;</P><P>XXXXXXXXXXXXXX@gotadsl.co.uk</P><P>I have now used the recommended yourphonenumber@talktalk.net</P><P>Password was still the same although you can change this in your account settings</P>Sun, 10 Feb 2019 13:39:52 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Slower-than-advertised-plus-dead-Box/m-p/2313450#M214608Gedrog2019-02-10T13:39:52ZRe: Slower than advertised plus dead Boxhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Slower-than-advertised-plus-dead-Box/m-p/2314025#M214706
<P>Hi&nbsp;Gedrog,</P>
<P>&nbsp;</P>
<P>Your connection uses full network authentication so a username and password isn't required to authenticate, however some routers need you to enter a username and password, they won't allow the fields to be left blank, I assume this is he issue with the Draytek</P>
<P>&nbsp;</P>
<P><EM>"the team said that I should wait 14 days before reporting issues as they will be doing some tweaking, it’s an Openreach FTTC so how are they going to tweak it. HUH!!!!!."</EM></P>
<P>&nbsp;</P>
<P>I think they are referring to the initially training period when BT's line management system (DLM) monitors the line and adjusts the line speed to give a stable connection with low errors</P>
<P>&nbsp;</P>
<P>Can you try reconnecting the TalkTalk router again and let us know how you get on</P>
<P>&nbsp;</P>
<P>Thanks</P>
<P>Chris</P>Mon, 11 Feb 2019 15:04:54 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Slower-than-advertised-plus-dead-Box/m-p/2314025#M214706OCE_Chris2019-02-11T15:04:54ZRe: Slower than advertised plus dead Boxhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Slower-than-advertised-plus-dead-Box/m-p/2314138#M214733
<P>Just FYI SInce this morning I have been forced to use my Mobile broadband&nbsp;</P><P>These people are useless I dont know how many times I have been through their help desk either to be cut off mid discussion or told to turn off the router for thirty minutes and to contact them again only to be told the same *@#][!![]'#[@#]!*&nbsp;</P><P>&nbsp;</P><P>Draytek router has several options I suddenly had a username error today so set it up as per everyone elses guide where it does not need a username&nbsp;</P><P>&nbsp;</P><P>Me and teh opernreach engineer stood here with the help line which they have access too and you would think these would be the clever guys hmmmmmm</P><P>&nbsp;</P><P>In the end we just shaked our heads&nbsp;</P><P>&nbsp;</P><TABLE border="0" cellspacing="0" cellpadding="0"><TBODY><TR><TD>xDSL</TD><TD>&nbsp;</TD><TD>&nbsp;</TD></TR><TR><TD><DIV><DIV>Status</DIV></DIV></TD><TD>UP</TD><TD>&nbsp;</TD></TR><TR><TD>Connection Time</TD><TD>00h40m42s</TD><TD>&nbsp;</TD></TR><TR><TD>Link Status</TD><TD>UP</TD><TD>&nbsp;</TD></TR><TR><TD>Standard</TD><TD>VDSL2 (G_993_2_ANNEX_ B)</TD><TD>&nbsp;</TD></TR><TR><TD>Line Encoding</TD><TD>DMT</TD><TD>&nbsp;</TD></TR><TR><TD>Link encapsulation</TD><TD>ATM (G_992_3_ANNEX_ K_ATM)</TD><TD>&nbsp;</TD></TR><TR><TD>&nbsp;</TD><TD>Downstream</TD><TD>Upstream</TD></TR><TR><TD>Actual Rate [Kbps]</TD><TD>50365</TD><TD>10871</TD></TR><TR><TD>Maximum Rate [Kbps]</TD><TD>48991</TD><TD>10871</TD></TR><TR><TD>Noise Margin [dB]</TD><TD>0</TD><TD>6</TD></TR><TR><TD>Attenuation [dB]</TD><TD>20.9</TD><TD>0</TD></TR><TR><TD>Power [dBm]</TD><TD>13.1</TD><TD>7</TD></TR></TBODY></TABLE>Mon, 11 Feb 2019 19:39:19 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Slower-than-advertised-plus-dead-Box/m-p/2314138#M214733Gedrog2019-02-11T19:39:19ZRe: Slower than advertised plus dead Boxhttps://community.talktalk.co.uk/t5/Fibre-Broadband/Slower-than-advertised-plus-dead-Box/m-p/2314139#M214734
<P>As you can see above it establishes a VDSL XDSL Link&nbsp;</P><P>But it does not get a connection to talk talk this is the Talk Talk router and now my Draytek as well. I am a bit frustrated but man how many times do I have to answer the same questions only to be fed the same please power it down and leave it for thirty min and contact us again&nbsp;&nbsp;</P>Mon, 11 Feb 2019 19:43:49 GMThttps://community.talktalk.co.uk/t5/Fibre-Broadband/Slower-than-advertised-plus-dead-Box/m-p/2314139#M214734Gedrog2019-02-11T19:43:49Z