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REVIEW RESERVATION

Review, change, or cancel reservations made on Ramada.com. If you need additional assistance, please call 1-800-854-9517 (1-888-709-4046 from Mexico).

Start with the good stuff. Your pool was beautiful, clean and warm. And the breakfast was the best free hotel breakfast I have ever eaten. And everything would have been pe...
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Start with the good stuff. Your pool was beautiful, clean and warm. And the breakfast was the best free hotel breakfast I have ever eaten. And everything would have been perfect if it hadn't been for this one thing....the lack of heat! The hallway our room was in was FREEZING! I am sure that there was no heat being supplied to this hallway at all. And when we checked in (we were a late arrival because of a long drive) our room was so cold we had to sleep in our jackets for the first couple of hours until it finally warmed up. This coupled with the lack of any blankets on our beds or in the closets made for a very unpleasant sleep or at least attempt to sleep. We did call the front desk and asked for some extra blankets but the front desk said that everyone had gone home and that she didn't have any to give us. There were no blankets on the bed, just a top sheet and then another sheet-like covering over that. So cold. Not a good experience in that regard because we were just there to sleep and unfortunately most of us did not get to do that. But take this out of the equation and it was a very lovely hotel.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear clogan253...
Lunenburg, Canada,
Thank you for the kind words regarding our pool and breakfast. For you to say the Ramada provided the best free breakfast you have eaten at any hotel speaks volumes regarding what we serve to all of our GUESTS for FREE.
We will look into the issues you addressed. I guarantee we will at a minimum have blankets available at the front desk. The heating units are designed to bring the rooms from 65 to 70 degrees in 3 minutes or less so it appears there is a mechanical issue we will be locating. We will inspect all units to make sure they are performing to specifications.
We hope you stay with us again.
On a personal note I have been to your beautiful town of Lunenburg and thoroughly enjoyed the tour of the Bluenose, the excellent customer service, the fantastic scallops and the landscape of the town in general. I stayed at a house in Rose Bay (I am sure you have heard of it) and traveled over to Mahone Bay to tour the Silver making process. I often direct people to Lunenburg for rest and relaxation because I have yet to find a spot on the east coast as beautiful as your area.
We hope you stay with us again and I would love the opportunity to meet with you and talk about area attractions we can both exchange with one another the next time our paths cross.
Sincerely,
Free Martin CHA
GM
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I stay here every time I go to Bangor. great location for me and the reastrunt is very good also. people are always friendly and very helpful I would highly recommend staying ...
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I stay here every time I go to Bangor. great location for me and the reastrunt is very good also. people are always friendly and very helpful I would highly recommend staying here.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Guest,
When all of our reviews read just like yours I will retire. Until then we will all continue to work hard to make sure every guest has the same experience you had.
Thank you for taking the time to praise us. You lit up the face of a few employees.
Free Martin CHA
GM
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the front desk was Awesome, the ladies couldn't have been better, the room was cold...55-60 ?? took forever to heat up, under the dresser was a whole cigarette, lamp shades we...
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the front desk was Awesome, the ladies couldn't have been better, the room was cold...55-60 ?? took forever to heat up, under the dresser was a whole cigarette, lamp shades were crooked, clock on nightstand had not been reset since the time change in October, and there was only 1 disposable coffee cup in a room with 2 beds. the bathroom sink didn't drain without me reaching underneath to lift the lever on the stopper. So with all that said I don't think housekeeping is keeping up the standards I expect at Ramada, and not what I expected here in Bangor. we stayed here a couple years ago and it wasn't like this....we did have a great time just the same.... with this many issues I thought it should be mentioned......« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Guest,
This is one of those reviews when we wish we had more data such as the date of your stay and the room you stayed in. The occurrences you described are totally unacceptable and we have spent countless man/woman hours trying to locate the room with the issue and we can't find it. In this case I surrender and ask that you give me a call at 207-947-6961. As you can see form the reviews on this site this certainly isn't the experience of most so we want to make sure it doesn't happen again. We just need a little more information from you to help us in our quest for 100% guest satisfaction.
Please ask to speak to Free Martin when you call. I personally want to make this right with you and invite you back to stay with us.
Free Martin CHA
GM
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We asked for a quiet room and it was, very pleased with that as we are light sleepers.
The issue we had was with some very rowdy children in the pool. These kids (with adu...
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We asked for a quiet room and it was, very pleased with that as we are light sleepers.
The issue we had was with some very rowdy children in the pool. These kids (with adults watching) were running and doing cannonballs into the pool. One young boy nearly jumped on top of me! The adult was extremely rude when the child was spoken to. (This is not the fault of the hotel, but if there was CCTV someone would have seen the behaviour and it could have been addressed by staff instead of guests.) The same group was rather loud and obnoxious the next morning at breakfast.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for the suggestion. We will take a look at making that improvement. We are very glad to hear that you are happy with the hotel.
Safe travels. Come see us again.
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