IMPORTANT NOTICE

We are working around the clock to provide support, particularly to people impacted by the current national health crisis. During this time, we are experiencing higher than normal call volumes and wait times. We encourage you to take advantage of alternative ways to reach us, including live online chat or by emailing your questions to captel@captel.com. This site also has helpful tips and answers to common questions. Thank you for your patience as we work to support everyone.

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FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service. CapTel captioning service is intended exclusively for individuals with hearing loss. CapTel® is a registered trademark of Ultratec, Inc. (v5.6 10-19)