Cons: Was told to return car with full gas tank. When got in car, gas tank was actually at half. Contacted pick-up office, and they were going to change all documentation. When I arrived at drop-off location, documentation had not been changed and slowed down return process.

4.0 Okay

Jul 6 2016

Not bad if you like driving a garbage truck

Pros: It was easy to get in and out of the facility.

Cons: The car we picked up clearly hadn't been cleaned as there was still dirt, sand, and dead bugs throughout the car. This may have also contributed to the musty odor within the car. I expected a vehicle in better condition from a company like Budget. At least a clean vehicle wouldn't be too much to ask for.

10.0 Excellent

Aug 25 2016

Pros: Very convenient. Quick and easy. I have had consistently good experiences here.

7.2 Good

Nov 13 2016

Cons: Car had 33k miles on it.

10.0 Excellent

Jan 8 2017

Pros: no hitches at all.

Cons: No problems to report

9.2 Excellent

Jan 10 2017

A matter of taste

Pros: I have rented several times from Budget and driven great cars. This time I got a Chevy Malibu and the car was extremely uncomfortable. I only had it for one day but I wouldn't have wanted to make a long trip in it.

10.0 Excellent

Feb 9 2017

Car rental

Pros: It was easy to pick up and drop off

Cons: Did not like that everything on the dashboard was in sanish...did not have time to read the directions to change to English.

4.0 Okay

Mar 16 2017

Hilton Head agent was not friendly or helpful

Pros: The car was fine and the agent in Savannah was friendly

Cons: I had to change the pick up time on line and the reservation inadvertently had me returning car to HH. The agent told me to change it to drop off in Savannah it was $15 more even though my original reservation had me returning to Savannah. The HH agent was very snippy. Come to find out from the Savannah agent the reason for the increase was the modified reservation added liability insurance without me knowing it. The HH agent never told me this so I ended up paying 50% more

Cons:
it was unclear if my hertz gold account was applied
we weren't able to look at the car together to inspect it, i just had to take pictures

7.6 Good

Mar 24 2016

hilton head rental

Pros: we got an upgrade at no cost
The price was reasonable

Cons: Hertz desk was extermely slow with 4 people waiting in line .It took us 45 minutes to get out of the airport.
The car knocked and I felt like something was going to fall out of it

3.2 Mediocre

Sep 12 2016

Given car with tire problem and forced to pay for

Pros: The employees were really nice at the Hilton Head desk.

Cons: However, I was given a car with "branches that needed to be removed from the undercarriage." Yet the staff said it was the only car they had available for me. It had only 3/4 a tank of gas even though the paperwork said it was full. It still had trash in it from the last people. It was clear that it hadn't been properly inspected. About an hour later, the car gets a flat tire. I'm forced to pay for a new tire because as they put it "I couldn't prove there was a pre-existing issue." Maybe not, but if the car had been properly inspected, this might have been prevented. Overall, disappointed with the poor customer service from the call center and the drop-off location in Miami, the lack of thoroughness in Hilton Head, and the attitude of "its not our problem unless you can prove it."

9.6 Excellent

Dec 13 2016

Pros: No line. Agent was personable.

8.4 Excellent

Jul 28 2017

Buy your car insurance online beforehand

Pros: Great car, easy check in/check out, good price.

Cons: The car insurance was sooooooo expensive, more than the rental car itself. Usually I purchase the insurance before I pick up the rental, but this time I forgot and boy did I pay. Also, I was 45 minutes late with my return so I got charged for another day of insurance. They got me good.

2.0 Mediocre

Aug 8 2017

No car available and poor customer service handling it

Pros: Nothing.

Cons: I was unable to get car because the rep said none were available. He said because I had a debit card he couldn't rent me one even if he had one because they don't except debit as payment without a deposit. When I said I was ok with the deposit he said it didn't matter because the payment couldn't be made using a debit card. When I showed him hertz had already charged my account for the rental he told me to take it up with kayak. I left without a car and called hertz twice explaining the situation and both times I was told I'd receive a refund. The first time I received a credit which was then again debited from my account 2 days later. The second time has resulted in nothing. I get the debit card policy but this was handled poorly from the start and I'm out $65 with no reasonable explanation or response.

10.0 Excellent

Oct 29 2017

Pros: A fantastic experience!

7.2 Good

Nov 6 2017

Hi 2 TPA

Pros: Price and ease of car.

Cons: Car interior was full of stains....was surprised of the condition.

10.0 Excellent

Feb 13 2018

Pros: Good experience and will make reservations through kayak and hertz in the future.

Cons: Huge line. Booked few hours earlier but they had no record of my booking. Had to wait for clerk to call her manager, leave a voice mail, then wait for him to call back in order to get a car. Didn't get the car I wanted. Didn't get a receipt, temporary registration, or any documentation from Alamo or Kayak. Initially told car had a full tank but was only half full. The clerk also told me the insurance I bought through Allianz didn't cover damage to the car despite that being incorrect, then she charged be for Alamo insurance without my consent which I had to call to get a charge back a few days later to correct. Terrible experience.

10.0 Excellent

Feb 27 2017

Easy to pick ip, friendly service, great price

Pros: The pickup was quick and easy. Nice car. Very easy

7.6 Good

Mar 12 2017

Young Driver Fee

Cons: I am 24 so I accept that I needed to pay an extra fee. However, when I booked, I correctly input my age. I was not charged the fee until I actually picked up the car which I found frustrating.
Also, there was no cruise control.

2.0 Mediocre

Mar 16 2017

Terrible

Cons: I made a reservation and specifically asked there was a car available on the phone while speaking to a person, not the computer, but when I arrived to pick my car up there was not a car there!!! When I questioned the attendant, he said there was nothing he could do for me. Consequently, I ended up spending over $100.00 more than I should have because another rental (Hertz) said they only had a van. I believe this should be Alamo'so responsibility. I also believe the attendant could have been much more helpful! He at least could have checked with all the other rental companies to see if there was a cheaper option. I would really like a response!!!

Cons: There was no car available at the location or on the whole island.

10.0 Excellent

Mar 8 2017

Pros: All good.

8.0 Excellent

Mar 20 2017

Pros: Nice car. Pick up and return easy.

Cons: The price.

4.0 Okay

Apr 7 2017

Not happy with car

Pros: Car ready when I arrive. Quick return.

Cons: There was no cruise control. This was not stated to me at check-in. Yet the agent asked where I am going. I was traveling over 800 miles in 2 days. The agent asked me about other things. The brakes pulled a little. Gas mileage on an small car was not great. There was a refundable $200 deposit that was never told to me before I booked the car. They had my credit card. Why do they hold $200. I am not a new driver. Had better experience with other car rental companies in the past.

2.0 Mediocre

Apr 15 2017

FAIL!

Pros: Nothing.

Cons: The Thrifty agent was not there, so I was stuck without a car and I was trying to make a flight at a different airport. I had to rent a more expensive car at Hertz in order to make the flight. This was awful, and I am going to contact Thrifty reimburse me.

Cons: Failed to have my reserved vehicle causing me to rent a car from another company at 10 times the original rental rate. Not $10. Orders of magnitude. Then demonstrated no concern over not having vehicle. Should be sued by the attorney general.

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