Purchase Policy

NO REFUNDS ON TICKET SALES

All sales are final unless the event is cancelled. If the event is canceled you will receive an automatic refund for the face value of the ticket. Refund requests must be made within five days of the event's originally scheduled date. Unless the event is canceled or rescheduled there are no refunds. Under no circumstances is the service charge ever refunded even if an event is cancelled.

TERMS AND CONDITIONS OF SALE

As third parties provide the majority of the party information; OnCruises.com does not guarantee the accuracy, integrity, or quality of any of the information contained here or any products or services listed here. OnCruises.com will not be liable for any damages of any kind incurred as a result of the information contained here. OnCruises.com disclaims any and all warranties relating to the service, including warranties of merchantability and fitness for a particular purpose or use. The venue photos were not necessarily taken on prior the parties; therefore it is not necessarily reflective of the event's decor, ambiance, or crowd. Under no circumstances will a replacement ticket be issued for any ticket that has been damaged, lost, stolen, or destroyed.
If an event is age restricted, you certify that all ticket holders meet the minimum age requirement and will bring proper id to that event. If you are denied entry based on age requirements, you will not receive a refund for this purchase.
Venue and talent are subject to change. If a party advertises a celebrity host, there is no guarantee that you will see, meet, or interact with the celebrity. In fact, sometimes the celebrities have last-minute cancellations. If the celebrity does not appear at the event, OnCruises.com is not responsible, and this is not grounds for a ticket refund.

INFORMATION COLLECTED

We collect non-personally identifiable information about you in a number of ways, including by tracking your activities through your IP address, computer settings or your most visited URL. We may ask you to provide certain non-personally identifiable information about yourself, such as your age, sex, zip code, household income, and/or buying choices, etc. We do not collect any personally identifiable information about you unless you voluntarily submit such information to us, for example, by filling out a survey or registration form. The type of information that may be requested may include your name, address, and email address. Your credit card information is NOT stored on the Site. Most of the information you provide is given when you search for or register for an Event or communicate with customer service, whether through the Company or its subsidiaries and affiliates, including, but not limited to OnCruises.com. Such information may be used on an individual basis or aggregated with the information of other users of the Site. In either event, we will use your information for internal purposes only. We will not give or sell your information to third party marketers or web-sites.

WILL CALL POLICY

Certain venues offer will call tickets. If this is the case, no physical tickets will be shipped to you. You simply need to present a valid picture id, the original credit card used to make this purchase, and a copy of your order confirmation at the venue. If you are unable to pick up your order because you do not have the required items listed above at the time and place of pickup, you will not receive a refund for this purchase. Purchaser acknowledges that the name(s) entered on the order form will be released to the event promoter to facilitate order pickup at the venue. All tickets for a single order must be picked up at the same time.

WITH WILL CALL TICKETS, THE INDIVIDUAL INDICATED ON THE ORDER FORM MUST PRESENT A VALID PICTURE ID, ORIGINAL CREDIT CARD USED TO PLACE THE ORDER, AND A COPY OF THE ORDER CONFIRMATION EMAIL AT THE EVENT TO RECEIVE ENTRY.