FAQs

See answers to frequently asked questions regarding Samsung devices with the IP67 or IP68 rating.

Q1. Can I use my device in sea water or a swimming pool?

It is advised NOT to expose the device to water at high pressure, such as ocean waves or a waterfall, or swimming pool.

Note: Do not immerse in hot water, salt water, ionized water, or soapy water. The device is designed to be water resistant only when the SIM tray is sealed tightly. The device may not operate normally while immersed in water or other liquids, and some functions including charging may not be available unit the device is dried or rinsed of residue as instructed.

Q2. What should I do if my device gets wet?

Wipe the device down smoothly with a clean, soft cloth to dry.If the device is exposed to any liquid other than fresh water, gently rinse the device in fresh water and dry it thoroughly with a clean, soft cloth.

Note: Failure to rinse the device in fresh water and dry it as instructed may cause the device to suffer from operability or cosmetic issues.

Q3. Why doesn’t the microphone appear to work after the device gets wet?

If the device has been in water or the microphone or speaker is wet, the sound may be muffled.Dry the device using a soft, clean cloth and allow to air dry to improve Mic or speaker function.

Screen Damage or Out of Warranty Repair

Samsung offers out-of-warranty service for accidental damage, such as a cracked display, or mechanical failure after the one year limited warranty period from the date the device was purchased has ended.

How does it work?

A Samsung agent will help you ship your devices to our facility for repair. It takes approximately 7 business day including transit time to be completed. Samsung will create a shipping label for you to ship your device to a Samsung Authorized repair facility. Please ensure to package the device in materials suitable for shipment.

How do I request service?

Call Us: 1-800-SAMSUNG (726-7864)

Mobile Phone Customer support agents are available 24/7 to assist with setting up a device for service.

How much does service cost?

LCD Repair Price**

Galaxy S Series

• Galaxy S5: $129.00*

• Galaxy S6: $129.00*

• Galaxy S6 Edge: $199.00*

• Galaxy S6 Edge Plus: $199.00*

• Galaxy S7: $149.00*

• Galaxy S7 Edge: $229.00*

Galaxy Note Series

• Galaxy Note 4 & Galaxy Note 5 : $149.00*

• Galaxy Note 4 Edge $229.00*

Mechanical Failure: $45.00* Eligible Models only

* Plus a $19.95 shipping fee. Fees are in USD and exclude local tax.

** Due to a variety of models, Please contact us to get pricing and eligibility for your device.

User memory is less than the total memory due to storage of the operating system and software used to operate the features. Actual user memory will vary depending on the operator and may change after software upgrades are performed.

2 GB RAM, 32 GB ROM (Portion of memory occupied by existing content)

External Memory/microSD™ Capacity
?

Hardware device or memory card that connects to a phone for the purpose of receiving and storing data.

Warranty

This SAMSUNG brand product, as supplied and distributed by SAMSUNG
and delivered new, in the original carton to the original consumer
purchaser, is warranted by SAMSUNG against manufacturing defects
in materials and workmanship for a limited warranty period of: All
Warranty Info

Connect
with us.

Global Download Center

SAMSUNG assumes no responsibility, and shall not be liable, in connection with whether any such products or services will be appropriate,
functional or supported for the SAMSUNG products or services available in your country