Before you send in your phone be sure to remove your password, deactivate your phone and erase all personal data from your phone. For help on how to remove your data, check out our data erase tutorial videos. And don’t worry if you can’t erase all your data because once received we make sure that all phones are cleared of data prior to being reused.

Please do not send in chargers, earpieces, booklets or other accessories. These can be recycled at your local Goodwill or most electronics stores.

Feel free to contact us if you have any questions! You can also check out FAQs and Environmental Policy for more information.