They said that we need to paid them the baggage’s and didn’t want to solve the situation.
Be Aware if you book a trip with this two airline as you will finish paying twice the baggage fees.
THEY STEAL YOUR MONEY!!

LAX

MEX

Mediocre 2.0

LAX supervisor from Aeromexico super rude!!

LAX

MEX

Mediocre 2.0

AEROMEXICO left 25 mins early leaving several passengers then said it was our fault because we were not there 1 hour before.

One choice only, Ham and cheese, no other alternatives for someone who doesn't eat pork or is vegetarian. Poor judgement by company. No cookies, pretzels, peanuts or any other alternatives. Really pathetic.

GIG

FOR

Mediocre 2.0

My flight was scheduled to take off at 20:50. I arrived at Avianca counter at 20:20 and they said check in was closed and told me to buy a new ticket for a flight on the following day, for which I had to pay 500 brazilian reales.
I could not get to the airport earlier because traffic, the day was rainy and the bus took an extra hour than normally to get to the airport. They should be more flexible with their check in. Today I asked an Avianca officer what was their closing time for check in and he said 30 minutes before departure. Last night I was at the Avianca counter 30 minutes before departure and they did not want to process my check in.
I do not think to travel again with Avianca.

Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future.

JFK

MEX

Excellent 10.0

The crew kept us informed and the flight attendants were nice awesome plane!

LAX

MEX

Mediocre 2.0

LAX supervisor from Aeromexico super rude!!

LIM

MEX

Mediocre 2.0

Tons of delays. A 12hr flight took close to 36 hrs to complete.

LAX

GDL

Okay 4.0

Nothing Aeromexico personal was rude again

They said that we need to paid them the baggage’s and didn’t want to solve the situation.
Be Aware if you book a trip with this two airline as you will finish paying twice the baggage fees.
THEY STEAL YOUR MONEY!!

The crew kept us informed and the flight attendants were nice awesome plane!

IAD

MEX

Good 7.2

At the time to pick up bags it was very confusing, people saying it was on a different band, information was not clear and my bag was already in the floor, for a long time. Very confusing how people on the ground have different information to what the screens are saying

LIM

MEX

Mediocre 2.0

Tons of delays. A 12hr flight took close to 36 hrs to complete.

MEX

LAX

Mediocre 2.0

Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future.

One choice only, Ham and cheese, no other alternatives for someone who doesn't eat pork or is vegetarian. Poor judgement by company. No cookies, pretzels, peanuts or any other alternatives. Really pathetic.

BSB

CGH

Good 6.0

We had one hour dalay

GRU

IGU

Good 6.0

Plane clean and new

Flight was late and boarding was confusing

GIG

FOR

Mediocre 2.0

My flight was scheduled to take off at 20:50. I arrived at Avianca counter at 20:20 and they said check in was closed and told me to buy a new ticket for a flight on the following day, for which I had to pay 500 brazilian reales.
I could not get to the airport earlier because traffic, the day was rainy and the bus took an extra hour than normally to get to the airport. They should be more flexible with their check in. Today I asked an Avianca officer what was their closing time for check in and he said 30 minutes before departure. Last night I was at the Avianca counter 30 minutes before departure and they did not want to process my check in.
I do not think to travel again with Avianca.

This my 3rd trip to PVR on airline. As a delta frequent flyer I have always gotten upgraded or standby list. For what ever reason on my return it seemed staff working at airport today ALL gave me false info and finally in the end when I wanted to pay for upgrade told flight sold out ! False ! 3 Empty AM Plus seats 5 Ross in front of me . So I was separated from my friends as they sat in first class. I blame the gate staff since none had a clue ! Horrible e periwnce for first time at Mexico City airport. We also left Aweomexico lounge since was dirty and went to American Express Lounge that was clean z

They said that we need to paid them the baggage’s and didn’t want to solve the situation.
Be Aware if you book a trip with this two airline as you will finish paying twice the baggage fees.
THEY STEAL YOUR MONEY!!

Late, they put old people on emergency exit only because they talk portugese

GRU

MIA

Excellent 9.0

I missed the bottle of water , during the flight.

GIG

FOR

Mediocre 2.0

My flight was scheduled to take off at 20:50. I arrived at Avianca counter at 20:20 and they said check in was closed and told me to buy a new ticket for a flight on the following day, for which I had to pay 500 brazilian reales.
I could not get to the airport earlier because traffic, the day was rainy and the bus took an extra hour than normally to get to the airport. They should be more flexible with their check in. Today I asked an Avianca officer what was their closing time for check in and he said 30 minutes before departure. Last night I was at the Avianca counter 30 minutes before departure and they did not want to process my check in.
I do not think to travel again with Avianca.

The crew kept us informed and the flight attendants were nice awesome plane!

LAX

GDL

Okay 4.0

Nothing Aeromexico personal was rude again

They said that we need to paid them the baggage’s and didn’t want to solve the situation.
Be Aware if you book a trip with this two airline as you will finish paying twice the baggage fees.
THEY STEAL YOUR MONEY!!

MEX

TIJ

Good 6.3

More leg room in business class, extra luggage

No personal entertainment, no power ports, no hot food.

PVR

MEX

Good 6.0

I enjoyed the movies on board, entertainment great!

This my 3rd trip to PVR on airline. As a delta frequent flyer I have always gotten upgraded or standby list. For what ever reason on my return it seemed staff working at airport today ALL gave me false info and finally in the end when I wanted to pay for upgrade told flight sold out ! False ! 3 Empty AM Plus seats 5 Ross in front of me . So I was separated from my friends as they sat in first class. I blame the gate staff since none had a clue ! Horrible e periwnce for first time at Mexico City airport. We also left Aweomexico lounge since was dirty and went to American Express Lounge that was clean z

MEX

LAX

Mediocre 2.0

Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future.

My flight was scheduled to take off at 20:50. I arrived at Avianca counter at 20:20 and they said check in was closed and told me to buy a new ticket for a flight on the following day, for which I had to pay 500 brazilian reales.
I could not get to the airport earlier because traffic, the day was rainy and the bus took an extra hour than normally to get to the airport. They should be more flexible with their check in. Today I asked an Avianca officer what was their closing time for check in and he said 30 minutes before departure. Last night I was at the Avianca counter 30 minutes before departure and they did not want to process my check in.
I do not think to travel again with Avianca.

GIG

CGH

Good 7.6

Overall was ok for a short flight.

No complaints.

GIG

CGH

Excellent 10.0

Plane, crew

GRU

SCL

Good 6.0

Food and entertainment ok

Late, they put old people on emergency exit only because they talk portugese

The crew kept us informed and the flight attendants were nice awesome plane!

IAD

MEX

Good 7.2

At the time to pick up bags it was very confusing, people saying it was on a different band, information was not clear and my bag was already in the floor, for a long time. Very confusing how people on the ground have different information to what the screens are saying

The crew kept us informed and the flight attendants were nice awesome plane!

LIM

MEX

Mediocre 2.0

Tons of delays. A 12hr flight took close to 36 hrs to complete.

PVR

MEX

Good 6.0

I enjoyed the movies on board, entertainment great!

This my 3rd trip to PVR on airline. As a delta frequent flyer I have always gotten upgraded or standby list. For what ever reason on my return it seemed staff working at airport today ALL gave me false info and finally in the end when I wanted to pay for upgrade told flight sold out ! False ! 3 Empty AM Plus seats 5 Ross in front of me . So I was separated from my friends as they sat in first class. I blame the gate staff since none had a clue ! Horrible e periwnce for first time at Mexico City airport. We also left Aweomexico lounge since was dirty and went to American Express Lounge that was clean z

AEROMEXICO left 25 mins early leaving several passengers then said it was our fault because we were not there 1 hour before.

Them blaming us.

MEX

LAX

Mediocre 2.0

Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future.

AEROMEXICO left 25 mins early leaving several passengers then said it was our fault because we were not there 1 hour before.

Them blaming us.

LIM

MEX

Mediocre 2.0

Tons of delays. A 12hr flight took close to 36 hrs to complete.

IAD

MEX

Good 7.2

At the time to pick up bags it was very confusing, people saying it was on a different band, information was not clear and my bag was already in the floor, for a long time. Very confusing how people on the ground have different information to what the screens are saying

They said that we need to paid them the baggage’s and didn’t want to solve the situation.
Be Aware if you book a trip with this two airline as you will finish paying twice the baggage fees.
THEY STEAL YOUR MONEY!!

IAD

MEX

Good 7.2

At the time to pick up bags it was very confusing, people saying it was on a different band, information was not clear and my bag was already in the floor, for a long time. Very confusing how people on the ground have different information to what the screens are saying

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