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STAKEHOLDER INPUT ON UTILITY SUSTAINABILITY

How can we show that utility rate increases will create community benefits?

Before imposing rate increases, a wastewater utility wanted to demonstrate the long-term benefits of their investments in capital projects needed to meet the requirements of a federally-mandated combined sewer overflow (CSO) mitigation program.

MY CLIENT

Metropolitan Sewer District of Greater Cincinnati: This wastewater utility is responsible for wastewater collection and treatment in Hamilton County, Ohio and small portions of Butler, Clermont and Warren counties. Visit MSD.

MY WORK

Conducted interviews with neighborhood, advocacy, and government stakeholders

Developed tailored performance indicators to complement those required by the Global Reporting Initiative

Collected performance data and stories from client staff and stakeholders