If you want happy customers, point them to Helprace, a good UseResponse alternative

Build a community and manage customer feedback with Helprace

If customer satisfaction is important to you, you'll want support software that's built for the job. Helprace is a great UseResponse alternative as a customer feedback platform.

No matter the size of your business is or what markets, products or languages it spans across, Helprace is meant to:

Take agent collaboration in a new direction

Agents that spend a lot of time on repetitive, mundane tasks can slow down the work at the whole company.

At Helprace, we make it easy for everyone to collaborate: users are able to ask questions, report problems and work between each other. A feedback tab which you can place on your website helps answers any query publicly or privately.

A better customer community for your company

Your customers have a lot to say, but may not have the right channel for voicing their opinions. Companies that prefer to put customers first need to be able to hear their thoughts every step of the way.

Helprace wants to make it easy to deliver support through different channels, so we give your users the ability to ask questions, suggest ideas or report bugs - all while keeping help desk functionality at its highest.

A better way to collect feedback

People want to interact with other, real people. This is particularly true when you involve other support channels in the process. For example, a community discussion in Helprace is transparent, open and collaborative.

Unlike a typical UseResponse alternative, our community lets users have their voice heard by asking questions, sharing ideas, report problems or giving praise. Lastly, the user has a choice of sending a private request to the support team.

Scale your support portal easily

Growing any company is not an easy task. Whether you're a startup, midsize business or a multi-national corporation, you'll find Helprace can grow easily and effortlessly with your company. Helprace is remotely hosted on the cloud, which means that all your information is safely and securely stored for quick retrieval.

Helprace is SEO friendly

The main draw of customer communities is that they are able to broadcast your brand to the world. A community fosters the creation of long-term customer relationships by providing your users a place to speak their mind.

As a UseResponse alternative, Helprace keeps conversations at the forefront, which increases your company's SEO reach and most importantly, create concrete leads that materialize into sales and company growth.

All-in-one support solution

If you're considering Helprace as a UseResponse alternative, one thing is obvious: Helprace will give you the all-in-one feedback, community and ticketing help desk system. This is something not every customer service software can claim.

In fact, we're so proud of our software, we use it ourselves to provide amazing support to our customers!

Helprace is the affordable UseResponse alternative

No matter how big your business is, we believe that great support should be offered to all of them. As a result, our pricing structure is simple: there's even a free plan for those on the budget, something that the folks at UseResponse may not have realized.

Furthermore, if you pick us as a UseResponse alternative, we will do everything in our power to make your help desk experience the best one ever.

It will only take a few minutes to get up and running with Helprace, regardless of how big your team us. Starting is easy: simply fill out a short form here and see for yourself.