Top Frequently Asked Questions

What is Collaaj?

The mission for Collaaj is to democratize rich content creation in the enterprise and bring some order into organizing enterprise information with videos. Collaaj can help you close deals faster, run through your pilots and implementations quicker, and provide excellent support to keep your customers for life.
Enterprise information has three essential elements – you, your data and your drawings. With Collaaj, you can create good-looking videos, quickly, that include all these three elements. Our cloud backend enables super easy and secure sharing and collaboration within your team or with customers and partners. All your recordings can also be accessed anytime and anywhere at collaaj.com.
Win more customers and stay ahead of competition with enriched customer communication. Now that your pre-sales collateral isn't just bland documents anymore, your message will continue to stay in your customers minds even when your reps are done meeting them. Your pilot and implementation phases can be a lot quicker with visual configurations and setups. Your customer satisfaction stays high because your support or helpdesk FAQs, knowledge bases and trouble-tickets are much more visual.
Don’t let that ‘tribal knowledge’ sit around in people’s heads, or in documents. Collaaj them!
Learn more by watching this video: http://youtu.be/N3YQV30elkQ?hd=1

What are the requirements for Collaaj?

Today, Collaaj works on PC, Mac and iPad. These are the minimum requirements:

Is Collaaj supported on Windows Vista?

Is Collaaj supported on Windows 7N, Windows 7KN?

How do I get started?

You can get started by signing up for an account at https://collaaj.com, and installing the lightweight Collaaj client.

Collaaj crashes after sign in. What could be the possible issue?

Please make sure that ports 80 and 443 are open for all desktop applications. Collaaj requires these ports to be open for sign in. Please contact your IT administrator to ensure that these ports are not blocked by your firewall or any other security software

What do the various flavors Free, Starter, Business mean and which option is best for me?

Please look at our plans and pricing page
for a comparison between the various SKUs. Generally speaking, Free and Starter are designed for individual users and the Business SKU is designed for a team of users in an enterprise.

Does Collaaj support real time screen sharing, or video and audio chat?

Not at the moment. Collaaj does not support real time screen sharing or video and audio chat.. Today, Collaaj focuses on non-real time, rich media creation and collaboration.

Why Collaaj? Why not use Webex for recording videos?

Collaaj is an excellent way to complement your virtual meeting tools like WebEx, Lync or GotoMeeting. Collaaj enables you to put your thoughts together whenever/wherever, without needing to wait for a scheduled meeting.

Collaaj Free

What does free really mean?

Collaaj clients for PC/Mac and iOS can be used free of charge. You can create upto 2 minute videos and we give you 1 GB of storage on the server. This translates to approximately 2 hours of video. For more details, please check our plans & pricing page

What happens if I use up all my free space?

You will not be able to upload any more videos. To upload new videos, you can upgrade to Starter/Business or free up some space by deleting some of your old videos.

How can I delete videos to free up some space?

You can login to Collaaj web portal at https://collaaj.com and go to your library tab and delete videos

Collaaj Starter

What does Starter really mean?

Collaaj Starter lets you record longer videos, offers more space than free and allows you to purchase extra disk space and bandwidth. For more details, please check our pricing information

How do you charge my credit card for Collaaj Starter?

Just like a Box or Dropbox account, your credit card on account will be charged monthly or annually, depending on your choice.
You can cancel your subscription anytime you wish to stop being billed in the future. Note: There will be no refunds for processed payments.
Please see our pricing policy for details

What happens if I use up all my disk space?

If you run out of storage space, you will not be able to upload new and may not be able to modify existing content.
You can either upgrade to business if you want to use it as a team and need more storage, or you can delete some videos to free up space.
For more details, please check our plans and pricing page.

How do I upgrade to a Collaaj Starter account?

Whether you are a new user or an existing Free user, you can upgrade to Starter anytime from the plans and pricing page

My team at work wants to use Collaaj. How can I upgrade from Starter to Business?

Collaaj for Business is ideal for teams. We offer plans for teams of 10 or more. please check our plans and pricing page.

I am a Collaaj Starter user. How can I cancel my Starter subscription?