22 September, 2014 - 23 September, 2014

Event Navigation

WHAT YOU WILL LEARN
• Develop skills in handling challenging customer service situations and difficult customers
• Increase levels of confidence when dealing with difficult situations
• How to deal with unacceptable behavior
• How to address difficult customer situations assertively
• Learn how to communicate calmly and professionally under pressure
• Learn to compromise
• Build a personal toolkit of tips and techniques