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Net Promoter System: From Metric to Meaning

Point of View

February 4, 2020

The Net Promoter Score® (NPS) has defined organizational improvement for years. Though the Net Promoter Score has garnered widespread acclaim since its debut, it is but a piece of a far larger puzzle: the Net Promoter System®. Unlike the Net Promoter Score, which focuses on producing a quick numerical summary of an organization’s well-being, the Net Promoter System finds the meaning behind that number and spurs action at both the individual customer and whole audience levels.