2
Non-pay Compensation Benefit that Improves Quality of Life for Uniformed Service Members Mission Deliver a vital benefit of the military pay system that sells grocery items at cost while enhancing quality of life and readiness Vision Understand our customers and deliver a 21 st century commissary benefit Our Mission and Vision 2

16
134 small stores (54%) in remote or overseas locations deliver only 20% of sales 16 (6%) of the largest stores generate 20% of total sales 16 (6%) of the largest stores generate 20% of total sales Data based on FY 2012 Sales thru June 2012 for 248 Open Commissaries 22 16 30 46 134 We Go Where the Troops Are! 16

25
 Background - DeCA is participating with DoD in the OPM sponsored 2012 Feds Feed Families Campaign from 1 Jun to 31 Aug - Children and families across the US are in great need of donated food due to food bank stocks being depleted by the economic downturn and natural disasters  DeCA Participation - 180 Commissaries in 46 states and one territory (Puerto Rico) are collecting donations on their installations -DeCA Total : As of 31 Jul 12 - 137,000 - DoD Goal: 1.5M lbs - Total DoD Donations: As of 31 Jul 12 – 576,000 Feds Feed Families 25

26
 Program is funded by donations made by DeCA business partners  Fisher House Foundation, Inc. administers the program  Program is in its 12th year –Total Recipients: 6,742 –Total Scholarship Grants Awarded: $10,321,000 Academic Year# of Recipients Total Scholarship Grants Awarded 2009-10625$937,500 2010-11645$967,500 2011-12670$1,005,000 2012-13670$1,005,000 Scholarships for Military Children 26

27
27 “CLASS”  A decision process that enables uniform delivery of services provided by all stores within available funds -Ensures authorized patrons receive equitable, predictable, and consistent levels of service at all Commissaries worldwide  Focuses resources that drive the quality, consistency and predictability of programs and services -‘Right Level of Service at the Right Cost” -Equitable funding to all commissaries Commissary Levels of Authorized Standard Services (CLASS)

28
28 “CLASS”  Customers will know what level of service to expect at every commissary they visit  Employees will know what level of service they are expected to provide  Management will know funding is adequate to provide those services  Leadership will know what level of service all stores are providing Commissary Levels of Authorized Standard Services (CLASS)

About project

Feedback

To ensure the functioning of the site, we use cookies. We share information about your activities on the site with our partners and Google partners: social networks and companies engaged in advertising and web analytics. For more information, see the Privacy Policy and Google Privacy &amp Terms.
Your consent to our cookies if you continue to use this website.