Incident Resolution Target: This is dependent on the nature of the incident. Simple issues can be mitigated or resolved within a short time window of up to 30 minutes; more complicated issues can take longer to fully resolve, depending on factors such as system complexity, space and network access and vendor return policies.

In popular culture, asteroids play the role of apocalyptic threat, get blamed for wiping out the dinosaurs – and offer an extraterrestrial source for mineral mining. But for researcher Nicholas Hud, asteroids play an entirely different role: that of time capsules showing what molecules originally existed in our solar system. Having that information gives scientists the starting point they need to reconstruct the complex pathway that got life started on Earth.