Worst service site ever. DO NOT USE

Loaded the money and then suddenly connection went down?
Tried to log back on and could not.

Went to my email account and found the money had been loaded but in a second e-mail my account had been suspended as proof of ID was needed.

i. Ask for this before taking money.
ii. Once the proof has been sent unlock the account as quickly as you locked it (been 2 hours and still locked)
iii. Reply to you 24/7 support line when you get an e-mail.

I am still waiting for this useless site to refund my £200 and have informed me card supplier.

Originally posted by jonnyZ
Whats really bad, imo, is that they accept the deposit and then suspend the account for ID verification. ID-check is a good thing but require that before any deposit is made....

Is that not totally standard? That's happened to me at a few iPoker sites, SkyBet and many more.

Yeah Im afraid you are right MJ. However imo its a really unserious way of doing it. If they wanna ask for ID-verification ask for it befor deposit. Ive never heard of this issue from the bigger sites like eg pokerstars?

Originally posted by jonnyZ
Whats really bad, imo, is that they accept the deposit and then suspend the account for ID verification. ID-check is a good thing but require that before any deposit is made....

Is that not totally standard? That's happened to me at a few iPoker sites, SkyBet and many more.

Originally posted by jonnyZ
Whats really bad, imo, is that they accept the deposit and then suspend the account for ID verification. ID-check is a good thing but require that before any deposit is made....

Is that not totally standard? That's happened to me at a few iPoker sites, SkyBet and many more.

This.

Funny thing is:

1. People install the software
2. People go ahead and create an account
3. People never read the terms of agreement.
4. People complain when the owner of said software act according to the terms you have approved.

This post has been edited 1 time(s), it was last edited by Rihard4a: 08.08.2015 10:21.

Is this your first time depositing money on poker site? Before depositing players have the choice of sending ID proof and etc. Only when money transactions happen, then the ID verification is necessary to ensure that the user is in the appropriate age.

Originally posted by jonnyZ
Yeah Im afraid you are right MJ. However imo its a really unserious way of doing it. If they wanna ask for ID-verification ask for it befor deposit. Ive never heard of this issue from the bigger sites like eg pokerstars?