Enterprise

Frequently Asked Questions

Can I get a free trial?

Sure! All our plans include a 14-day free trial. You just have to sign up on our platform and the onboarding process will start automatically. We also offer a guided free onboarding. If you need help with onboarding, setting up your account or your dashboards, please, let us know at support@metricfy.com

What happens after my free trial ends?

After the free trial, your dashboards will still exist, but they will become inaccessible. To reactivate them just select your plan and payment option in your account settings.

Can I extend my free trial?

We consider that 14 days is enough time to discover the high value of Metricfy for your company. However, if you need more time to try and explore Metricfy just drop us a line to support@metricfy.com and we’ll help you.

I can’t pay by Stripe, what should I do?

We offer payment by bank trasfer for annually subscribed customers. Please, contact us at support@metricfy.com to be manually invoiced for a 12 month contract.

Does the price include the taxes?

No, our prices don’t include taxes. The legal taxes will be charges additionally to you depending of your country regulations.

What if I go over my prepaid monthly or annual sessions amount?

We will keep collecting your data. Once your have exceeded the sessions limit, Metricfy will notify you the need to switch to an upper paid plan. If you decide not to change the account plan within the established period, you shall not be able to access the information on the platform.

What support resources are available to me?

You can check out our Documentation section, visit our Youtube channel, send us a message in the chat of the website or reach out to our support team at support@metricfy.com

Can I cancel my account anytime?

Certainly! If for any reason you want to abandon Metricfy you can do it anytime. Just let us know your decision at info@metricfy.com

Which data sources can I access with Metricfy, and will you be adding more?

We are supporting the following data sources:

Google AdWords

Adwords Partner Network

Adwords Display

Google Shopping

Youtube Search & Display

Facebook Ads

Instagram Ads

Facebook Messenger

Facebook Display

Facebook Partners Network

And we are constantly working on the integration of new channels. The next will be:

Twitter Ads

Bing Ads

and many more!

Why don’t you have Google Analytics as a data source?

At Metricfy we avoid capturing data already interpreted by other platforms in order to offer you more accurate metrics and we have our own analytical tool that captures and stores data on our own servers. We track your traffic directly through our script.This way we have higher flexibility to offer valuable metrics and greater accuracy.

How many dashboards can I have?

You can have as many dashboards as you want. We recommend having an individual dashboard for each specific purpose. As example, we include 3 pre-built dashbards when you sign up:

Cross Channel Advertising

Sales

Web Analytics

You can customize them and add more dashboards to your account at NO additional cost.

Will my data be private and safe?

Of course! We protect the security and privacy of your data. All resources are accessed using SSL encryption. Data is stored and analyzed in the European Union in compliance with EU Safe Harbor. Metricfy develops rigorous compilation tests to ensure that we meet industry safety standards.