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Citizens Advice has responded to Royal Mail’s new mail redirection prices announced today.

Last year, the charity revealed households with different surnames were being unfairly charged more.

Gillian Guy, Chief Executive of Citizens Advice, said:

“We are disappointed to see Royal Mail increasing the cost of the mail redirection service for many, after we exposed that families with different surnames were being penalised. This is merely shifting the cost to others while Royal Mail still profits.

“Given people have no choice where to buy their redirection service from, we expect the regulator Ofcom to be seriously concerned about these changes as this important service needs to be affordable.

“The price of Royal Mail’s monopoly service has already increased dramatically over the last seven years. Royal Mail should at least allow customers to spread the cost in monthly installments.”