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There was very good hotel to our family. Pool in the room was big and hot, comfortable. My two babys played with together in the pool. They feeled very happy about pool. Sauna in the shower room was very extinguish.

Review collected in partnership with Banyan Tree

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Thank sanghwah2017

Response from Joon K, General Manager at Banyan Tree Club & Spa SeoulResponded 28 December 2017

Dear sanghwah2017,
It was such a pleasure reading that your family enjoyed staying with us. Thank you for the positive review posted on TripAdvisor and look forward to welcoming you back soon.
Best regards,
Joon Kim
General Manager

perfect condition for tourists and even locals.
Room has own spa pool and the service was almost perfect.
was a surprise for me asking the temperature of water to prepare the spa.
room was cozy and large. and nice viewMore

Thank ntelee

Response from Joon K, General Manager at Banyan Tree Club & Spa SeoulResponded 25 December 2017

Dear ntelee,
I am delighted to read your experience at Banyan Tree Club and Spa Seoul was "SUPER!". I will share your kind comments about our hotel with all my staff who will likewise be delighted.
Thank you for sharing your feedback and look forward...More

December 1st week we was there for three nights for part of our honeymoon trip.
We found it Excellent in overall, dedicated & high professional staffs, uses of latest hi tech technology everywhere including room. Delicious variety of food in resturant and daily breakfast. Ample...More

Thank Pokharel R

Response from Joon K, General Manager at Banyan Tree Club & Spa SeoulResponded 14 December 2017

Dear Pokharel R,
Thank you for the rave review of your recent visit to Banyan Tree Club and Spa Seoul. We are very pleased you enjoyed our service and product. I will share your comments with all my staff who will be very pleased likewise....More

We impressed with modern furniture in room including heated system, relaxing pool and steamed sauna. Professional staffs well-supported us. We were comfortable and enjoyed much our honeymoon.
Thank you so much for giving us unforgettable great memories. We will come back and recommend to our...More

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Thank Dương C

Response from Joon K, General Manager at Banyan Tree Club & Spa SeoulResponded 14 December 2017

Dear Dương C,
Thank you for the positive review and the kind words regarding our staff. We take great pride in their ability to exceed guests' expectations and we would continue to strive to provide most exceptional service to all our guests.
Thank you again...More

Room conditions was not good enough.
One light was gone.
Edge of pool in the room was damaged. I spent all time to keep my children.
Some strange smell in sauna.
Really salty in room dinning pizza.
All of stuff was expensive, but I can’t...More

Review collected in partnership with Banyan Tree

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Thank dongjukim

Response from Joon K, General Manager at Banyan Tree Club & Spa SeoulResponded 29 December 2017

Dear dongjukim,
We thank you for sharing your feedback. It is never pleasant to hear any of our guests left the hotel feeling less than satisfied.
Regarding a light on the ceiling, it was an emergency light in case of power failure. To prevent any...More