Inspect the disc for dust, finger prints, or other material. The disc can be cleaned easily by using a dry microfiber cloth to wipe off anything on the disc. If needed, you can wet the disc with a very lightly damp cloth to help remove the material on the disc.

If you can see visible scratches on the disc, you can try to clean the disc just like in the previous paragraph. Another option is to use a disc repair machine. These machines attempt to fill in the scratches so that the disc can work again.This may help but ultimately if the disc is damaged there is not much that can be done besides buying a new disc to replace it.

Inside the blu-ray player is a blue laser that reads the data off of the disc. If this laser is not working for one reason or another, it will not be able to read any disc you try to play. The first step worth a try is to use a microfiber cloth to try to clean off the laser, as dust might be blocking the laser light. The second step would be to actually replace the laser.

One problem with the disc drive is the loading tray not opening. Another problem could be that the blu-ray player is not spinning the disc. These problems are a mechanical problem inside the disc drive and may be fixable, but would require disassembling and careful inspection of the drive. The disc drive can also be replaced if a fix is not possible. Be sure to check out the repair guides here.

It is recommended to keep the blu-ray player in an open area where there is plenty of air flow to keep the system cool. Do not block or cover the openings in the device. Also, if the blu-ray is placed in a confined area, such as a cabinet, make sure that the device will stay cool with appropriate ventilation.

Inside the system, there should be a fan that keeps the system from getting too warm. Even though the fan isn't too loud, you should be able to hear it when the device is running. If you cannot hear the fan when the blu-ray is on, then it might be broken and you will have to disassemble the device to replace or fix the fan. To do so, you can consult our repair guide to replace the fan here.

Usually if an electronic device malfunctions, the best solution might just be to reboot the system. Hold down the power button for more than five seconds and wait until it shuts down completely before starting it back up. A simple restart might be able to kick the player back on track and fix the problem.

If either of the first two options do not stop the Blu-Ray player from freezing, there might be a problem internally. In such a case, you would need to safely disassemble the product and inspect the different components to make sure nothing is missing or damaged.

If you still can't get an image, try using the cable on a different device or using a cable you know works on this player. If the cable doesn't work on a different device, you probably need a new cable.

The problem may not even be the player itself. Many movies have post-processing effects that make the film look grainy. This is to give it a more "movie-like" feel. If you know for a fact that the movie is not meant to look grainy, then please continue on.

Often times, an issue is caused by the simplest problems. Check to see if all the cables in the back are properly connected. If you're using the HDMI cable, make sure it's plugged in completely on both sides. If you're using the RC cables (red and white), check if they are correctly plugged in (red goes in red, white goes in white). HDMI cables provide better quality, so if you're using RC cables, try upgrading.

Not all televisions support high-quality 1080p resolution. Many only support 720p which would be a cause for poor video quality. Some televisions have a sticker on them indicating what resolution they support. Otherwise, you can look up the name and/or model number of the TV online and see if it supports 1080p.

You can further configure your video quality by pressing the VIDEO FORMAT button on the front panel and adjusting resolution from there. Some Blu-ray disks may also be lower quality than others resulting in differing quality between Blu-ray disks.