Coveo, a provider of AI-powered search and relevance for customer interaction and CRM solutions, has announced the official release of Coveo for Microsoft Dynamics 365.

Coveo’s integration with the Microsoft technology stack now creates a transparent user experience that offers Coveo’s AI-powered capabilities directly within Microsoft Dynamics’ built-in global search box. Companies can connect all their content sources across their organization, into a single unified search, that returns contextually relevant results and recommendations within Microsoft Dynamics 365 no matter where that content resides.

According to Coveo, Microsoft Dynamics 365 customers will benefit from Coveo's Machine Learning which continuously improves search results and recommendations by harnessing the behavioral patterns and journeys of people interacting with content. It automatically optimizes the results based on users’ context and proactively recommends relevant content that is likely to drive better results. Creating personalized experiences that responds with the most relevant content and proactively suggests additional supporting content they may find useful is critical to improve sales and customer experiences, according to the vendor since it reduces case resolution time, improves customer satisfaction scores (CSAT), and increases overall agent or salesperson proficiency.

Additionally, with Coveo’s search technology, Microsoft Dynamics 365 customers can now personalize the search experience that best corresponds to their needs. They can easily tailor search layouts, filtering options, indexing and ranking options through a graphical User Interface. They can also explore search activity and behavior through comprehensive usage analytics and visualization dashboards to gain insight and identify content gaps to drive continuous improvement.