Your site does not look like our demo site. No problem, provide us your site details and we will help you.

Installing theme

You are new baby in PrestaShop & WordPress field. You do not know install theme. Please, provide us your site details and we will help
you.

Bugs

We hate bugs and act swiftly to crush theme. Provide us steps to replicate the bug and let us do the rest.

Limited Support

New feature request

As long as the feature will add value to the product and is requested by others too, we will add theme.

Customization

Limited customization support is available only for developers. For regular members minor customization requests may be fulfilled depending
upon the workload and staff discretion.

Old Version

We recommend using the latest versions of products in your site but we also understand that its not possible every time. If provided with
full details, screenshots and temporary login details, we can have a look and try to help.

No Support

Adding module positions or layout changes

As long as it does not fall under major customization expect good support. Please note, sometimes the template concept can be restrictive.

Server and Hosting

We can only help to point out issues, beyond that its between you and your hosting provider.

FQAs

Forum or ticket system

We encourage you to use forum for asking questions, by this way, we can share our knowledge and experience to others . Besides, we have ticket system which is primarily for developers and for requesting sales queries. But obviously, if we answer questions via email , we will not answer them on forum.

Support Timing

Support is available from Monday to Friday, 8.30 AM to 5.30 PM . ApolloTheme will not support in public holiday. All information about public holiday, we will notify at Apollo’s facebook and our forum.

Support Domain limitations

By purchasing Single Template you can only get accessing to one template but you can have unlimited domain support. Meanwhile, “Club Membership” are allowed to download all current template packages but support is limited to the number of domains allowed by membership plan.

Support Scope

Our support scope is limited to help users to get demo site alike display, bug fixes and guidance limited to the concept of template. Moreover, ApolloTheme will support to install theme when you pay developer package.

Delayed Support

Everyday, we receive lots of support tickets from other resources so the delay in support is inevitable. If beyond 24 hrs you do not receive our reply, you can escalate the issue for intervention with any of the following ways :

Apollo Theme is the most modern provider of Shopify Template.
With 9 years experience, we bring many modern and perfect themes to everyone.
With the aim of providing high-quality products for customers, our talented team always tries to work hard and catch up the new trend of technology and design to give you more valued template with a unique combination of new ideas, flexible architecture and easy-to-use product.
We are really appreciated it and hope that you enjoy it! Apollo Template want bring the highest customer satisfaction, we have professional supporting team to assist all our buyer. All support will be conducted through our support ticket "http://apollotheme.com/ticket/", send your problems to our email: "apollotheme@gmail.com" or at our facebook with name “Apollo Theme”. We usually get back to you within 24hours. (except holiday seasons which might take longer).