2) Perhaps whatever program you used to make the jpgs has included some extra data that is causing a problem. You could try opening them in gimp or photoshop or microsoft paint and then resaving them and importing the new version into videoscribe.

Hi Robert, sorry you had this issue. I did not have a problem importing the image example.

I would try the advice in this instant answer to see if this resolves your problem - http://help.videoscribe.co/support/solutions/articles/1000033712-imported-images-aren-t-working

Thanks, Joe

R

Robert Coomes

On Wed, 30 Apr, 2014 at 2:51 PM

Still no luck on my end. I have restarted the tool, reformatted the image, deleted and re-imported the image, started a brand new scribe... all have failed. At this point, I am not sure how to proceed...

Joe Clarke

On Wed, 30 Apr, 2014 at 2:55 PM
Admin

Hi Rob, can you try the image I have attached and do you get the same issue?