A. All Basic Cardholders with a Singapore-issued Diners Club Card enjoy one free visit per year (starting from 1st April till
31st March of the following year) to any one of the affiliated airport lounges worldwide.

Q. What is the entry charge for subsequent visits?

A. For subsequent visits, Cardholders holding Singapore-issued cards are required to pay an entrance fee of S$30 plus tax
per person per visit, and RM80 plus tax where applicable per person per visit for Diners Club Malaysia-issued cards
made at any of the Diners Club-affiliated airport lounges around the world. This will be automatically billed to the
Cardholder’s Diners Club card account by their respective Card Issuer.

Q. Does my Supplementary Cardholder also get to enjoy this privilege?

A. There is no complimentary visit for Supplementary Cardholders. There will be a fee of S$30 plus tax, which will be
automatically billed to your account.

Q. If I hold more than one Basic Diners Club Card, am I allowed to use my different cards for multiple complimentary entries?

A. The one free visit per year entry privilege is based on per individual name regardless of the number of cards a
Cardholder is currently holding.

*Other services are subject to additional charges. For more details, please refer to the lounge operator.

Q. What documents do I need to produce upon entering the lounge?

A. Please present your valid boarding pass, passport and Diners Club Card upon entry. Cardholders without any one of
these documents who wish to access the lounge may do so by paying the prevailing lounge rates.

Q. Why does the counter staff need to swipe my Diners Club Card upon entry?

A. Your lounge entry is available only for valid Diners Club Card upon card verification.

Q. What happens when my Diners Club Card is not accepted by the lounge because of the above?

A. Admittance to the lounges is subject to a valid card. In the event that your Diners Club Card is declined, you may wish
to access the lounge by paying the prevailing lounge rates.

Q. Can I change my mind about using my privilege after I have entered the lounge?

A. You may want to indicate to the lounge operator to view the lounge facilities before signing the log-sheet. In the event if
you have signed in on the log-sheet, it is treated as a one-time usage of the lounge.

Q. Is there a time limit for staying in the lounge?

A. You can stay up to 4 hours each time you visit the lounge. If you exceed this period, you will then be required to pay the
prevailing lounge rates.

Q. Can I visit the other lounges within this 4-hour lounge usage period?

A. Yes, but the entry charge of S$30 plus tax will be automatically billed to the your Diners Club card account.

Q. Are there entry charges for children?

A. There is no entry charge for children below 2 years at the SATS Premier Lounges; and for children below 6 years at the
‘Rainforest by SATS’ Lounge. Children below 12 years enjoy 50% discount off admission to the ‘Rainforest