GLOBAL SHIPPING RATES START AT JUST $4.95
FSPilotShop.com ships from Salt Lake City, Utah, in the United States. We use FedEx and US Postal Service for shipping and all items are insured against loss or damage. Shipping costs start at just $4.95. If you receive a damaged item, please report it to us immediately. Once an order is placed, it cannot be cancelled. Please note that shipments, particularly international shipments, may be subject to any applicable local taxes or import duties/fees.

To calculate shipping costs for the items in your cart without having to enter in any personal information, you can place the items in your cart and then use our new shipping calculation tool here.

ORDER PROCESSING
Orders received before 12:00 Noon Eastern Time, USA on a business day will typically ship the same day. Certain Hardware Items and other large specialty items may require additional production time. Shipping periods are typically counted as working days, not calendar days.

PAYMENT METHODS
We offer direct processing of major credit cards including Visa, MasterCard, Discover and American Express. We also offer Paypal payment options where you can pay by foreign credit cards such as Switch, Maestro and others.

SHIPPING and RETURN DETAILSShipping Times - All shipping times are estimates, and are not guaranteed. We do our best to ensure speedy shipments, but we appreciate your patience with us, as well as with the carriers that are delivering your items.

Software - Open boxed software and downloadable software are not eligible for returns. Technical Support details for each developer can be found on the product page or on the order in your account. Defective boxed software will be exchanged for the same item only once it is verified to be defective.

Hardware - Broken or Defective Hardware is eligible for return and exchange by filling out a support ticket, located here: Support Ticket This ticket must be completed before returning merchandise. All returns must occur within 30 days of purchase. Note that some hardware manufacturers require prior approval for returns so be sure to contact them to verify a product is actually defective. Any and All working items returned to us will be subject to a restocking fee of 20% of the purchase price. Returned merchandise must be in new and working condition with all packaging, documentation and other original equipment accessories when returned. Buyer will be assessed a fee up to the full purchase amount for missing items. All returned checks or failed bank transfers are subject to a $35 fee.