CLIENT CASE STUDY

Global Packaging Manufacturer:Mobile Device Policy

Overview

A global packaging manufacturer sought to manage the amount spent on individual, corporate-provided mobile phones and devices by creating a Mobile Device/Bring Your Own Device (BYOD) policy for its employees. Due to Accenture’s industry knowledge in mobility, the manufacturer engaged Accenture to collaborate with them on the initiative.

Accenture surveyed IT stakeholders to understand the company’s current mobility and mobile device management state. Accenture then worked with manufacturer’s IT resources responsible for the mobile device policy, providing input and recommendations based on Accenture assets and methodology across mobile services, telecom expense management, BYOD strategy and BYOD management.

Working with Accenture, the manufacturer established a foundation for a BYOD policy, which helped it shift to a more diverse provision of technology to employees in addition to operational efficiencies as a result of the reduced expenditure. These released funds can be reinvested into further enablement of mobility in the organization with an emphasis on innovation.

Opportunity

The client sought to reduce the amount spent on individual, corporate-provided mobile phones and devices by creating a Mobile Device/Bring Your Own Device (BYOD) policy for employees with an end goal of cutting its annual mobile costs of $4.2M by 25 percent in 2013. BYOD allows employees to use non-corporate issued devices in the workplace to execute enterprise applications and access enterprise data. While a BYOD program can help an enterprise achieve significant benefits, it can be complicated to define the success metrics, drive necessary process changes and align organizational goals and objectives.

The manufacturer drafted its new policy regarding mobile devices prior to this engagement and Accenture’s involvement, but, it did not implement or finalize it due to the company’s inexperience in mobile device policy development. Thus, the manufacturer sought external assistance, including policy–drafting insights from within its industry, as well as outside of it, to determine how best to combine its new policy with other initiatives in pursuit of the company’s overall goals of operating efficiently, innovatively and sustainably.

Solution

Accenture advised the client on mobility recommended practices in support of its internal efforts to create a mobile device policy to allow for BYOD access through employee-owned mobile devices. The project took into consideration: mobile device governance, mobile device management, service management, telecom expense management and end user support as capability areas to be investigated as possible components of a mobile device policy.

The Accenture Mobility team also surveyed the manufacturer’s IT stakeholders to understand the company’s current state of mobility and mobile device management. Accenture worked with the manufacturer’s IT resources responsible for the mobile device policy, providing input and recommendations based on Accenture assets and methodology across mobile services, telecom expense management, BYOD strategy and BYOD management.

Results

Due to Accenture’s extensive experience in mobility consulting and its understanding of mobile governance and BYOD policy implementation, the project helped enable the manufacturer to lay a foundation for a BYOD policy. This foundation helped it shift to offer a more diverse provision of technology to employees, in addition to operational efficiencies as a result of the reduced expenditure. These released funds can be reinvested into further enablement of mobility in the organization with an emphasis on innovation.

The manufacturer saw with clarity the next steps and levels of investment needed, and began using the policy as the bedrock of a new approach for the use of mobility in the organization. Its initial goals of moving forward in a more cost efficient manner were also achieved with the establishment of a BYOD pilot now in progress.

As a result of close collaboration with Accenture, the client’s employees have the ability to bring in a variety of employee-owned mobile devices to use for work, as opposed to the company providing and paying for corporate owned devices at a high cost. The manufacturer better understands and appreciates this type of program’s legal and security constraints and has been able to set boundaries on the scope of variety in devices coming into the organization.

Ongoing discussions are taking place between Accenture and the manufacturer concerning future phases of the project that will involve a broader mobility strategy and telecom expense management system.

The success of the project’s first phase resulted from Accenture’s ability to conform its standard mobility consulting framework to the manufacturer’s needs. This allowed the team to show the manufacturer how to develop a policy that helped manage mobility costs in a future-focused, innovative and efficient manner.

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