Switches

Most enterprise-level configurations have a one-to-one match between the Switches and the Switching Offices. However, there may be instances when it is desirable to partition the office into more than one Switch or to create a more efficient and secure numbering plan. In that case, you must define a Switch within a Switching Office.

In the event of the loss of all components at a single site, a Disaster Recovery (DR) strategy is required to ensure that there is a minimal disruption in service. The central part of this strategy is the existence of synchronized switches located at separate sites, and configured with identical sets of Agent extensions and Agent Logins. An agent can log in to either switch at any time.

The Disaster Recovery strategy implemented by Genesys for Genesys components applies to Switches of type SIP Switch. To configure Disaster Recovery for Genesys components, at least one Switch must exist in the Configuration Database.

The Switches list shows the Switches that are in your environment. It is sorted in a hierarchy by Tenants, configuration units, sites, and folders. To view objects by a particular hierarchy, select the hierarchy type in the drop-down menu above the list.

Important

Switches that are disabled will appear grayed out in the list.

Configuration Manager respects tenancy permission settings. You can access only those objects that you have been granted permissions and privileges to access.

You can filter the contents of this list in two ways:

Type the name or partial name of an object in the Quick Filter field.

Click the cube icon to open the Tenant Directory filter panel. In this panel, click the
Tenant that you want to select. Use the Quick Filter field in this panel to filter the Tenant list.

You can sort the items in the list by clicking a column head. Clicking a column head a second time reverses the sort order.

To select or de-select multiple objects at once, click Select.

To create a new Switch object, click New. To view or edit details of an existing object, click the name of the object, or click the check box beside an object and click Edit.
To delete one or more objects, click the check box beside the object(s) in the list and click Delete. You can also delete individual objects by clicking on the object and then clicking Delete.
Otherwise, click More to perform the following tasks:

Steps

Enter the following information. For some fields, you can either enter the name of a value or click Browse to select a value from a list:

Name—The name of the Switch. You must specify a value for this property, and that value must be unique within this Tenant (in a multi-tenant environment).

Switching Office—The Switching Office to which this Switch belongs. You must specify a value for this property. Once you set the value, you cannot change it.

Switch Type—The type of Switching Office to which this Switch belongs. This value is set automatically.

T-Server—The T-Server Application object through which the telephony objects of this Switch are controlled. Once you establish the association, it cannot be broken as long as the specified T-Server has at least one client application.

DN Range—The internal numbering plan of the Switch. Use a hyphen to specify a range of numbers, and use commas to specify a series of stand-alone numbers or ranges—for example, 1100-1179, 1190-1195, 1199. Although this parameter is optional, it may be important for T-Server operation with certain types of Switches.

Tenant—In a multi-Tenant environment, the Tenant to which this object belongs. This value is automatically set to the Tenant that was specified in the Tenant Directory field in the object list.

State Enabled—If selected, indicates that the object is in regular operating condition and can be used without any restrictions.

The Access Codes tab displays a list of Access Codes that are used to place, route, or transfer calls from this Switch to other Switches in a multi-site installation. Depending on the structure of a numbering plan, you may or may not need access codes to reach DNs that belong to different Switches of a multi-site telephone network. Click Add to add an Access Code to this Switch.

Enter the following information in the pop-up window that displays on your screen:

Switch—The Switch to which you assign this Access Code.

Code—The prefix used to reach DNs of the Switch specified in the Switch property when placing or transferring calls from DNs of the Switch to the object for which you are configuring. You must specify a value for this property. You must specify an Access Code in full accordance with the numbering plan of the contact center telephone network, and you must make any changes to the Access Codes only after the corresponding changes have been made to the telephone network.

Target Type—The type of target within the Switch for which you are specifying all routing parameters.

Important

The combination of values for the first three properties—Switch, Code, and Target Type—defines the uniqueness of the Switch Access Codes. You may specify multiple Access Codes with the same code to the same Switch, provided that they have different target types.

Route Type—The type of routing for the target specified in the Target Type for this Switch.

DN Source—An informational source that specifies the origination point in routing instructions.

The Default Access Codes tab displays a list of Access Codes that can be used by default to place, route, or transfer calls to this Switch from any other Switches in a multi-site installation. Depending on the structure of a numbering plan, you may or may not need access codes to reach DNs that belong to different Switches of a multi-site telephone network. Click Add to add a Default Access Code to this switch.

Enter the following information in the pop-up window that displays on your screen:

Code—The prefix used to reach DNs of the Switch specified in the Switch property when placing or transferring calls from DNs of the Switch to the object for which you are configuring. You must specify a value for this property. You must specify an Access Code in full accordance with the numbering plan of the contact center telephone network, and you must make any changes to the Access Codes only after the corresponding changes have been made to the telephone network.

Target Type—The type of target within the Switch for which you are specifying all routing parameters.

Important

The combination of values for the first three properties—Switch, Code, and Target Type—defines the uniqueness of the Switch Access Codes. You may specify multiple Access Codes with the same code to the same Switch, provided that they have different target types.

Route Type—The type of routing for the target specified in the Target Type for this Switch.

DN Source—An informational source that specifies the origination point in routing instructions.

Use the Sync Switch Wizard to configure two Switches as peers, and then synchronize the two Switches so that if operations at one site are lost, the other site can take over. After the two Switches are configured as peers, synchronization will continue in real-time.

Procedure: Synchronizing Two Switches

Purpose: You can use the Sync Switch Wizard to synchronize two Switches and make them peer Switches in a Disaster Recovery configuration. The source Switch must already exist in the Configuration Database and the wizard allows you to select or create the target Switch. The sync process ensures that objects from the source Switch are copied to the target Switch and the Switches remain synchronized in real-time. You can also use the Sync Switch Wizard to check if two Switches are in sync or not.

Steps

Go to Configuration > Switching > Switches.

Do one of the following:

Select a Switch and click More.

Click More without selecting a Switch.

Click Sync/Check Switches. The Sync or Check Switches wizard is displayed. The Switch field displays the source Switch name if you have already selected a Switch. The Switch field is displayed as blank if you have not selected a Switch.

GAX Switch Sync Wizard

Tip

You can also click Browse to select another Switch regardless of whether you already selected a Switch or not.

Select one of the following operations:

Sync - Synchronize the two Switches and make them peer Switches

Check - Compare the objects of the two Switches and ensure that they are in sync

Do one of the following:

Sync or Check operation: Enter an existing Switch name or browse and select an existing Switch in the Target Switch field if the target Switch already exists.

Sync operation: Create a new Switch using the New Target Switch Name field and make it the target Switch. If you selected Check as the intended operation, the New Target Switch Name field is not displayed.

Click Cancel to exit the wizard or Click Execute to perform the operation (Sync or Check) that you selected. One of the following windows is displayed depending on the operation performed:

Sync Results - Displays the status of the synchronization of objects

Check Results - Displays the result of the comparison of objects between the two Switches

Both windows display the folders that are synchronized, number of objects created or updated, and the sync status (IN PROGRESS, COMPLETE, or FAILURE).