Customer Service

Quality of website

Value For Money

Guest's review of ASOS - www.asos.com

I ordered from asos once and will never do it again. The quality of the products was so poor that I sent everything back, which I had to pay €20 for. The worts part was their customer service. Asos kept sending me advertisements every day, and would not stop even though I repeatedly asked them to remove me from all their distribution lists. The staff was ignorant and replied to my requests with a standard email, saying that they had taken me off the distribution list. But they didn't and kept sending me more advertisements. I was considering closing my email account but then finally, after two months and 18 emails I got trough to someone that actually took me off their distribution list. What a nightmare.

Goods purchased & cost

Asos.com's Comment

Written on: 06/01/2014

Hey, I'm really sorry to hear you weren't happy with your items and that it took so long to remove you from the mailing list. So I can look into this and make sure your feedback is passed on please tweet us or message us via the website with your email address. Sorry again about this and if there's anything else you need please let me know. ASOS Sarah