Edmond Electric is a member of the Oklahoma Municipal Power Authority (OMPA). OMPA is a state governmental agency that provides low-cost, wholesale electricity to cities and towns that own their own electric systems. OMPA's power supply comes from a variety of resources such as wind, hydroelectric, natural gas, and coal.

To report an outage, call 405-216-7660. This number will get you in contact with our office staff during normal working hours and connect you to our Interactive Voice Response (IVR) for after-hours reporting. To report a downed power line which may be arcing, call 911 to get emergency assistance with public safety issues. The 911 dispatchers and/or emergency personnel will also make contact with Edmond Electric crews to make the line safe and return it to its original condition.

Make sure everyone stays away from the line and call 911 for emergency assistance with public safety issues. The 911 dispatchers and/or emergency responders will also make contact with Edmond Electric crews to make the line safe and return it to its original condition.

Utility Customer Service keeps a list of medical accounts to make sure they are given extra consideration before disconnecting service for non-payment. During a power outage, these special medical problems should have a backup power supply like a generator if their condition is life threatening. If you need to get on the special medical list or want to make sure your on it, please call Utility Customer Service at 405-359-4541.

A "partial power outage" is when there is power to part of a customer's electric service but not everything has power. This could also be caused by a tripped breaker on the customer's side in the panel disconnect.

During normal working hours, calls are taken by office staff until the numbers of call takers is exceeded by the number of calls coming in. Then the Interactive Voice Response (IVR) starts taking calls. After normal working hours, the IVR has the capability of managing 46 incoming calls at one time. It takes approximately 15-20 seconds to enter the outage information if you have either your phone number or account information available while reporting the outage.

The most common causes are critters such as squirrels and birds. While critters are the most common cause, these outages are usually repaired the quickest and through new work practices are easier to prevent. Larger power outages are typically caused by adverse weather conditions (i.e. thunderstorms, tornadoes, ice storms and high straight winds may occur over larger areas).

Our priority customers consist of hospitals, public safety facilities (Police & Fire Departments) and water and wastewater treatment facilities. When these critical loads are restored, we look for areas where the most customers are affected and power can be restored quickly. This process of reducing the number of customers affected continues until all power is restored.

Dimming lights may occur when high current motors start. Air conditioners are a good example of motors which will dim the lights. When the lights blink and go completely out for a second or two, this is typically due to a momentary fault condition on the electric system which causes our automatic protection devices at the substation to operate which interrupts the fault condition minimizing damage to the electric system.

Depending on the cause of a power outage and where it is located, there may be separation points from one part of the electric distribution system to the other that minimizes the amount of exposure to power outages. This is frequently why one side of the street will have power while the neighboring street is in the dark.

At the beginning of a power outage, the cause may be unknown until crews have had a chance to troubleshoot the problem. Once the cause is found, the outage can generally have an estimated restoration time but there is also the chance of other problems that may arise during the repair process.