I recently ordered a t-shirt for my wife. She wears a medium. However when I got the shirt, even though it said medium, the cut or fit just did not fit right. Per their return policy I could not return/exchange item. However, after explaining my problem, customer service refunded me the cost of a new shirt (larger size)and all I had to pay was postage. My wife is happy, I'm satisfied and I had no problem with timely delivery. Thank you.