So, you have a list. That’s good.

The next step is integrate a list into your company’s mindset. First, new staff must be trained on the list – by the Manager as well as the training Team Leader. Then, it must be reviewed periodically, both on an individual and group level. Finally, if any exceptions occur in the cleaning process and a complaint surfaces, it must be re-trained and emphasized (for example, if the light switches were not cleaned, this must be clarified to whomever missed it, and the Team Leader (who is ultimately responsible for the clean).

We’re not a cutting-edge software design company who is creating new products or services every day. Rather, we do more or less the same thing over and over again. It may not be romantic, but every company can’t be Microsoft or Twitter. Most of us are organized around the theme of emplacing a consistent process onto a problem (eg: cleaning a house), and doing it well time after time. By having a list, and a process to complete that list, we can stay in business and even grow. By focusing on the list/process and its successful execution, customers are happy, and we can pay our bills (and hopefully be happy too).