How to create a sub account on web browser or PlayStation App

This article explains what you need before you can create a sub account and how to create one on web browser.

What is a sub account?

With a sub account, users aged between seven and 17 can purchase and download content suitable for their age from PlayStation Store and take part in selected community activities.

You can only create a sub account if it is associated with a master account, which can only be created by someone who is 18 or over. This is to ensure that parents and guardians have as much visibility of sub account activity as possible.

You can associate up to six sub accounts with each master account and you can set separate parental controls on each sub account. Please note that these controls are separate from system controls which limit online access etc.

How are sub accounts funded?

Sub accounts do not have a wallet associated with their account because they are funded from the master account wallet. This means that sub account holders are not able to add funds or link payment methods to their account.

When you create a new sub account, the monthly spending limit is automatically set to R 0.00. You can remove any spending limit from the sub account, but we recommend that you place a spending limit if you want to allow purchases, as we are unable to refund the master account wallet for any purchases made by the sub account user. We do not ask for the sub account holder to input their password when they make a purchase.

If the master account wallet does not contain enough funds to cover the sub account user’s purchases (that are within the monthly spending limit) the purchases will fail.

If a sub account redeems a wallet credit voucher code, this amount will be credited to the master account wallet. For the sub account to spend it, the master account holder may need to alter the monthly spend. Voucher codes for extra content can be redeemed by the sub account.

Parental controls

Sub account holders can only purchase content that has a PEGI age rating that is consistent with the date of birth specified when the sub account was created.

The master account holder may set spending limits and restrict access to online features for their associated sub accounts.

Next, place your chosen monthly spending limit on the account and choose to either restrict or allow chat.

If you receive an email asking for confirmation of account creation follow the link included. This link is valid for 24 hours, so if your link expires, please complete steps 1-3 again.

Once the account is created you will see a confirmation message and receive a confirmation email.

Next, upgrade the account so the sub account holder can sign-in on their PlayStation systems. Click here to sign-in and select the Devices tab, then PlayStation Systems from the links on the left of the screen.