Customer Service

Store
silver jewellery carefully in its original packaging or a jewellery
box.

Clean silver jewellery using warm
water,mild soap and a soft bristle toothbrush.Use a non-abrasive cloth
or soft lint free cloth to polish silver jewellery and remove
tarnishing.Don't expose jewellery to harsh chemicals or perfumes as this
could cause damage and discoloration.Don't wear jewellery when using
household cleaners.

Like silver bangles, silver earrings
(particularly those manufactured from hollow tubing) and chains should
be worn with care in order to avoid surface damage, and should be
removed before going to bed. Check for signs of wear and tear regularly,
especially on catches and joints. Stone settings can become loose over
time, especially if they have been hit against a hard surface or snagged
on clothing.

Crystal Cleaning
Tips

Sea
Salt: Bury your crystal in dry sea salt in a small container for between
7-24 ours.Dont's use salt water because it can discolouring the
crystal.

Sun & Water: Put the
crystal in running water for a few minutes and then place in the sun to
dry.Only recommended for crystals not susceptible to
fading.

Music: The vibrations of a pure
sound can energetically cleanse a crystal and remove the feeling of
unpleasantness.

Jade Care

Avoid bumping on hard surfaces as jade is delicate.Although
sometimes a crack cannot be seen by the naked eye,the interior structure
may have been damaged.

As with most jewelry,jade should be
kept free from perspiration,cosmetics,lotion,dust and dirt.The
brightness of jade risks corrosion,especially emerald and other high
qualith jade,so it is better to wipe the jade with a soft piece of
warm,damp cloth to remove body oils or dirt(which may harm the
colors)after use.

Do not expose jade to sunlight for a
long time,or it may expand and the quality will change
slightly.

Be sure to store your jade in a
fabric-lined case or in a box with dividers or separate compartments-the
jade's surface may be scratched by other jewelry,as well as rach
other.And keep it in an area of humidity to protect it from
over-drying.

Pearl
Care

After you
wear pearls, just wipe them off with a soft cloth or chamois, which may
be dry or damp. This will prevent dirt from accumulating and keep
perspiration, which is slightly acidic, from eating away at the pearl
nacre. You can even use a drop of olive oil on the cloth to help
maintain their luster.

If pearls have not been kept clean
and are very dirty, they can be cleaned by your jeweler or they can be
cleans using special pearl cleaner. Be careful using other types of
jewelry cleaner or soap. Some liquid soaps, such as Dawn, can damage
pearls. Pay attention to the areas around the drill holes where dirt may
tend to collect.

After washing your pearls, lay them
flat in a moist kitchen towel to dry. When the towel is dry, your pearls
should be
dry.

We hope all of our customers are happy with their orders from us.
But, If you are unhappy with them, you want to return items to us, please
read the following instructions

Our products are streamlined into a system that checks and double checks quality, from sourcing to delivery.

On this page:

* Sourcing your products

* Processing your product order

* Packing your products

* Tracking your products

Sourcing Your Products

While you're sitting in the comfort of your own office or home to browsing on Honeybuy.com's huge range of products, we're already busy selecting the best products at the best prices, all with you, the customer, in mind. We work with the best and most trusted manufacturers throughout China, selected for quality of their products, reputation, reliability, and whether they share our passion for serving customers like you.

After a rigorous inspection and vetting process of the products we know shoppers are interested in, we make them available to you at unbeatable prices, since we source them straight from the manufacturer.

Processing Your Order

As soon as we receive your payment, we will send you an order confirmation which you need to send back to us within 24 hours to re-confirm all your order details. ( We will automatically proceed your order after 1 days if we do not receive your reply. After we receive your confirmation, we would proceed your order immediately. Normally, it takes about 15-20 business days for the custom made items ; about 4-7 working days for the in stock items.

Packing Your Products

Our packaging and delivery team runs like clockwork, even if we do say so ourselves. Items are always carefully inspected before they're shipped off to ensure that the item you fell in love with online is the item you receive from our courier. And we will ship your items according to shipping details you have given on your order by express company and will email you tracking number.

Tracking Your Products

Once your product leaves our doors, we keep on tracking it until it reaches yours. We track your shipments real-time, and are available at your convenience to answer any questions. No matter the issue, we're always here to serve you.

Our Guarantee

Best Price Guarantee

HoneyBuy is committed to finding a dress you love at the lowest authorized price possible.We make them available to you at unbeatable prices, since we source wedding dress, bridesmaid dress, flower girl dress, mother of bride dress and special occasion dress straight from our own factory. You can be easier to find a perfect dress which fit you than other websites and stores.

Best Quality Guarantee

The qulity is our goal at HoneyBuy to provide every customer an educated and valued shopping experience while walking you through all the steps of finding your perfect wedding dress, bridesmaid dress, flower girl dress, mother of bride dress, special occasion dress or other formal dress. We want to offer your perfect look with the freedom and ability on any budget. Above all, we want to make sure you get the same quality service and same variety of dresses than shopping in an actual boutique.

Best Service Guarantee

Our team is professionally trained. You will get the top service experience on HoneyBuy. And also it's easy to find your best-loved dress on our website while you are sitting in the comfort of your own office or home to browsing on us.

Rich Commodity

All the items we are selling are from the manufacturers or the agents who signed the contract with us. And one brand including all the items and series is on sale. Thus, our items not only have conventional types of goods in shopping malls, but also there is a lot of new merchandise that can not easily be found in many markets. So it's very convenient for you to know the most popular items in the market by providing you with the channels of choosing fashion merchandise.

Door-to-door

After confirmation of your orders, all goods you want will be delivered by the time you are appointed through a variety of global express delivery service (UPS, DHL, TNT, and Fedex) in order to save your valuable time.

Some photo of our warehouse

How we proceed on your order?

Below you will learn how we proceed on your order:

1. Product Outsourcing

2. Order Confirmation

3. Product inspections

4. Product Packing

5 .Package Tracking

Honeybuy.com Knowledge Base was developed to assist you with
standard information you may need, It also includes all the
frequently asked questions from our customers. You can browse by
categories you are interested or you can search some information you
want to know.