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Regional TechnicianZoom Systems

THIS JOB HAS EXPIRED

Looking for a Regional Technician with experience in the software and hardware industry. This person will be responsible for overall maintenance and technical fixes of ZoomShops. This includes all of the technical support issues ? reception, recreation, troubleshooting and support of Zoom Systems custom hardware and software.

Point person for all field related issues. Troubleshooting, duplication of field issues, resolution and documentation.
Travels and installs new units nationwide.
Receives Technical Support calls from Field Technicians.
Offers Level 2 support and resolution to technical issues.
Trains Field Technicians and establishes technical support processes and practices for field technicians.
Develops technical support documentation.
Troubleshoots and offers improvements to production hardware.
Supports other aspects of service i.e. customer service.
Feeds issues into Issue tracking system, works on resolution.
Travels to train and support lower level techs.
Supports national deployment hands on and new brand concepts.
Familiarity with hardware specifications (Metric & ASE).