Seven Basic Quality Management Tools

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Seven Basic Quality tools documents

Definition of Quality Management -- it is a method for ensuring that all the activities necessary to design, develop and implement a
product or service are effective and efficient with respect to the system and its performance. It is also a principle set by the company
to endure the continuous advocacy of quality services and products, or the further improvement of it.

Welcome to QT-charts knowledge base section.
Hopefully you will find some of them useful in your work. (Read articles below to learn more.)

Anna
Kushnir - Original text on www.freequality.org

DEMING PRIZE

Dr. W. Edwards was one of the greatest
leaders of Quality Control and Management. His philosophy of using statistics
to control manufacturing was developed when he was working at AT&T
manufacturing plant.

Quality control is the elimination of
waste. Deming lectured at a seminar where he taught statistical quality control
and how to use it effectively. His goal was to find all the patterns in the
products so that these problems could be easily fixed. He was best known in
Japan, where he taught management and engineers the methods for management of
quality. The Japanese were interested in his methods, especially at that time
when their economy was dreadful. Deming’s methods immediately increased the
economy in Japan. As soon as these drastic changes in Japan began to occur, the
Japanese Science and Engineering (also known as JUSE) developed something what
is called The Deming Prize, naming the award after Deming to thank him for
everything that he has done to help the Japanese improve their economy. The
Deming Prize was given to those for who have achieved quality and kept on
improving the quality of their services and products.

There are three
categories to the Deming Award. The Deming Prize for individuals, which is
awarded to anyone who has shown great amount of contribution to quality control
by working extra to achieve improvement. Quality control award for factories is
given to those factories that have improved in total quality management. Last
but not least is the “Deming Application Prize for Small Businesses” (Foster,
82), which is given the companies that have improved by using statistical
methods.

The process of applying for the award can take
quiet some time, as you fill out all the paper work, applying and submitting
all the necessary information. After that, there is a period while the
committee decides whether to accept the company or not. Whether you win or not,
you’ll receive a letter explaining why the company was accepted or rejected.

In order to
receive the Deming Prize, the committee concentrates on several important
points that are listed and explained below. Policy,
which is recognized as stating clear policies, methods, plans for the company.
It also important to recognize what the short-term plans are and the long term
plans. It is very important to distinguish the leadership and tasks of
different people working in the departments, such as executives and managers. Organization explains the structure of
the quality control, how each department communicates with each other, the
structure of quality control, how each department is working to achieve better
quality.

Information
should be used effectively by collecting all the relevant information and being
able to apply the collected information to data analysis. Standardization is important to receive the Deming Prize because
the committee looks at it to make sure that the company constantly revises its
procedures, meanwhile getting rid of old procedures and applying those that are
going to work. It checks how the company implements those changes and adapts to
new changes. Quality assurance
consists of developing new products, making sure that they are the right
products for the system and that they work, inspecting the products, delivering
them to the right location at the right time, and making sure that each
customer is satisfied with the products.

Training and educating the employees with the new products, explaining the
goals, the mission of the company, and how the managers seek to achieve those
goals with the help of the company’s employees and trainees. This can be
related with a category that deals with future plans of the employees. During
training and educating, “applicants document plans and accomplishments” (Foster,
82). While the committee looks at the “firm’s practices relating to education
and training as they relate to quality” (Foster, 82), at the same time the way
that the employees are trained, it affects the standing of the company in the
future. The future plans should
include the understanding of the current situations, and trying to improve
these situations by implementing new ideas and concepts. Qualityeffects are
looked at in order to achieve the Deming Prize. It is vital that applicants
write down how this new change has benefited their company, and what the final
out come was. They need to write down what the effects were, and how the
company has been affected by the changes. Applicants should be able to
recognize and understand what they wanted the outcome to be and how the outcome
was different or similar to the one that they have achieved. In the analysis category you need to state your
concerns and issue, make sure that you know what is more important and state
what the plans are for any improvement that you wish to achieve.

The Deming Award
can be given to any company that has achieved quality improvement though hard
work and process. Anyone should be able to apply. Deming made sure the company
has tried and presented all the steps in implementing the statistical control
and got rid of old habits. As stated previously, it was first used only in
Japan, however as the economy grew, more companies wanted to apply for the
Deming award, including those overseas.

“In 1994 Lucent Technologies' Power
Systems unit became the first American-based manufacturer to win this
prestigious award. Power Systems' commitment to TQM formed the core of its
business philosophy. The unit emphasizes empowering its people and employing
cooperative approaches to solving problems”
(http://www.lucent.com/news/about/awards/docs/deming.html).

There can be many
reasons for wanting to apply for the Deming Award, several of them being is
that the company shows committement, for self-satisfaction, advertise the
company as very dedicated, striving to achieve the best possible results.

Many companies
apply for the Deming Prize, since it encourages them to work hard, to
continuously improve towards better. On the most part, it has had a great
impact on manufacturing companies and organizations that provide services to
their companies. Deming Prize is used to encourage companies to eliminate all
the unnecessary patterns in their products and services. It is used mainly for
companies that have shown proper implementation of quality control, and who
showed proper management, with the right goals and approaches to improve the
company’s qualities.

1.
T / FThe Deming Prize was established
in United States and then countries overseas started applying for it as well.

2.
T / FMain category that the JUSE
committee looks at is that the company that they are viewing at has to be in
good financial standing.

3.T / FIt is important that all information about the company’s improvement is
being recorded in order for the judges to decide if the company is a winner or
not.

More information
can be found on various websites, such as:

1.http://www.lucent.com/news/about/awards/docs/deming.html

2.www.deming.org
- this site gives history of what the Deming Prize is about.