In this course, the context is hosting an event and finding an appropriate venue for it. You will learn language and strategies for successful negotiations culminating in a written announcement for an event.
Course Learning Objectives
• Negotiate strategically in formal and informal settings
• Identify and resolve customer issues after a negotiation has taken place
• Evaluate and compare services and features of two venues
• Plan a business event using negotiation skills
• Write an announcement for a business event after selecting a venue

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Week 3: Handling Problems

When plans are in place, there is always a chance of things going wrong. In this module, you will learn about the techniques to handle problems as they arise.