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CarGurushttps://www.cargurus.com

Mar 16, 2018

Maximus2015

So the problem here is this car had an accident as a lot of miles and it's priced way above what the trade-in values on Kelley Blue Book they tell you that they will give you a auction price on your trade-in the real-time volume they claim but their car in real-time Vale it's only around 32-33 they're claiming that it's about to go to an auction that they are in for more than they're selling it for there's no space to lower the price so lots and lots of crap do not waste your time

We'd like to turn this situation around immediately. I hope you'll reach out to us and let us see if we can fix this. You can reach out to Joe R. the General Manager or Dan the Pre-Owned manager and let us get to the bottom of this. Thanks!

CarGurushttps://www.cargurus.com

Mar 1, 2018

GuruD2F9P

Contact was immediate via email after showing interest. I received two
calls the next morning, saw the truck that afternoon and after some
short but pleasant negotiations, purchased the truck. Laura my
salesperson was awesome. Everyone we dealt with made the process
seamless and pleasant I would definitely do business with them again

Thanks so much for your 5-star review. Please keep us in mind for any future automotive needs!

CarGurushttps://www.cargurus.com

Feb 19, 2018

Mike

When a salesman tryies to tell you a car has options that it doesn't have that's not good business these people thought they could convince me to spend 5000 more than something was actually worth please stay away from this place no good can come from here

Drove an hour to dealership salesperson misled us as far as trade in value so we would come back the next day then tried to lowball us 8 thousand less than car is worth. Day one sooo nice day two disrespectful and rude. Will never go back.

If there's anything we can do to assist you with your purchase please let us know and keep in mind we have a super Service Team for any of your vehicle maintenance needs. We'll keep working hard to earn your business. Happy Holidays!

CarGurushttps://www.cargurus.com

Nov 20, 2017

Stan

Dealer was very helpful and prompt in their reply answering all my questions.

Thanks so much for you 5 stars and let us know if we can help you out in the future with anything "vehicle". We have a great service team to help with any of your maintenance needs too!

CarGurushttps://www.cargurus.com

Nov 2, 2017

Ryan

Responded quickly, your and helpful salesman, Used car Manager went back on his word for $300 off price and only gave me $200. Get everything in writing (as you always should). I would deal with them again.

The dealer did contact me in a reasonable amount of time. So far communications have been great. Being from outside the state, makes communications so important. We have yet to close on the vehicle, but I don't anticipate any problems.

Hi Walt--Thanks so much for the kind words. We wish you many miles of Happy Driving in your new Camaro!

CarGurushttps://www.cargurus.com

Jul 5, 2017

Douglas

Received an immediate response by email. Through email we made an appointment to test drive the vehicle I was considering. I was greeted by the used car sales manager. He had a very knowledgeable salesperson assist me. I bought the vehicle. All the staff were courteous and professional.

Thanks so much for your review and for purchasing from Romeo. We hope you have miles and miles of smiles in your new vehicle!

CarGurushttps://www.cargurus.com

Feb 28, 2017

Estelle_1391

I made an initial contact to visit the dealership on
Saturday to look at pick up trucks. I was
contacted back promptly and an appointment
was set for that Monday evening. After some test
driving and discussion I purchased the vehicle
just before closing time. The folks at the
dealership stayed late to complete the
transaction. Because it was so late the truck had
to be brought back to detail, repair the door
bumper strips and repair the tire pressure sensor
issue. An appointment was set up for 5 days later
on Saturday. I live 90 min from the dealership. In
the mean time I had my local mechanic complete
a thorough review of the truck. Everything looked
great except the tire pressure sensors and the
door bumper strips peeling from the door. I
contacted the sales person at the dealership to
inform the dealership of both issues. Specifically
that there were no tire pressure sensors as
verified by my local mechanic. Myself, the
salesperson and the used car manager were well
aware the tires on the truck were aftermarket
wheels and tires at the time of purchase. I arrived
from my 90 minute trip to have all items
addressed that Saturday. 10 minutes into the
appointment I was informed they did not have the
sensors after I was told Wednesday when I called
that they had the sensors and making all
necessary repairs on Saturday would not be a
problem. The used car manager then proceeded
to state that they cannot not obtain and install the
tire pressure sensors because they are
aftermarket tires and wheels and not GM parts
and it mechanically impossible. After a brief
discussion I explained to the manager that they
absolutely make sensors for all aftermarket tires
and wheels it is just a matter of obtaining them as
I had done with my previously owned vehicle.
Within 10 minutes the used car manager
produced the spec sheet of the proper sensors
that he would now have to order and I would have
to return to have installed at a later date, All while
the dealership was aware of the necessary repair
information on that Wednesday 3 days prior to
the scheduled appointment. I was then scheduled
for an appointment two weeks later. While the the
truck was being detailed (which they only detailed
the exterior and not the interior as promised) the
sales person volunteered to come to my
residence that Friday to come pick my truck up
and return after the repairs were completed.
Three things were supposed to be completed.
Door bumper strips(temp was to cold to make
repair prior Saturday) tire pressure sensors and
interior detail and exterior wash. It was also told
to me that the gas tank would be full when
returned as a courtesy. The only thing completed
on the truck were the tire pressure sensors.
Bumper strips were not repaired, truck was not
detailed and gas tank was only one quarter full.
Overall the experience was a huge headache,
inconvenience with less than stellar customer
service. The truck however is great. I still need to
have it detailed and the door bumper strips
repaired at my cost. I will never do business at
this dealership in the future. It is unfortunate
because there are some good people who work
there but they are not being empowered by the
used car manager.

Still dealing with them, the sales team were quick with getting my info, knowledgeable in their products and how a customer can save money etc. as for the finance team, let's face it they seem to be overwhelmed with the amount of customers daily, with that being said , the moment you leave the dealership, it's hard to get questions answered or getting an answer on approval because of all the other customers coming in. Maybe Romeo could hire more finanace managers to make the process a bit quicker on the customer and the employees time.

Thank you for taking your time to write a review. Sorry that the vehicle you were looking at wasn't available. I hope we can find you something that works for you!

CarGurushttps://www.cargurus.com

Oct 28, 2016

Phil

Made an appointment to look at the vehicle, took a day off from work to do so, they called and emailed to confirm the day of the appointment, and then when I got there was informed that the truck was "just sold" but they had plenty of more expensive models to choose from.

We're sorry to hear this. We have 18 salespeople selling vehicles along with our BDC Internet department that sells vehicles virtually over the phone. It is impossible to guarantee a vehicle will be here from moment to moment. Again, our apologies.

CarGurushttps://www.cargurus.com

Sep 2, 2016

Tom

The internet contact and initial sales review was great.
Actual on site sales was good, included a tour of the shop.
Finance was understanding of my payment requirements, not pushy on money down but rather interested on getting a better interest rate.

I submitted an inquiry on a vehicle of interest on a Sunday (when dealership was closed). Beth D. from internet sales, replied twice to me on that same Sunday. Beth was very responsive, professional, and courteous. She made my experience with the dealership an excellent one. I was not pressured during the process. Although I didn't purchase the vehicle, her follow-up was excellent, too. Overall, a very good experience.

I live 8 hours from dealership, They new I was coming Saturday at 10 am,They had truck on lift doing brakes,was not ready and it was all rusted underneath, And they never called Friday with numbers so I could get bank check, I will never deal with them again,

Drove all the way up there to look at
particular vehilcle... was up there as
soon as the opened, to find out
someone already put a deposit on te
vehicle. It was a waste of time, they
should of called me the night before to
atleast tell me there was a deposit.

I was very pleased from the the very first phone call to the delivery
of my truck. Both the receptionist Beth and my saleman tom were
vert helpfully with any question and requests that I had. I am very
satisfied with the truck I prechesed from Romeo Chevrolet and
would definilty consider them when I am ready for anther Vehicle.

I informed them I was pressed for time, several times, there was no rush on there end. Like they wanted to keep me from my other appointment. My other appointment was another truck, which I promptly purchased. Tough luck Romeo.

Had me waiting over half an hour for pickup of vehicle. The truck
was not detailed completely. It had no fuel so they than put it in. My
back tires should been replaced because they are under the wear
markers. Not a fun time .

Responded to me promptly. The car I was wanted was already sold to wholesale but they agreed to keep an eye out for another car I am interested in. What I liked is that I was not harassed with phone calls and emails to buy something. This makes it more likely I WILL do business with them in the future.

I couldn't be more peased with the attention and service I recieved. I purchased the vehicle on July 24th at 2 PM and it was delivered to my driveway at 5 PM. The salesman, Danny was outstanding, told it like it is and didn't push for extra options. After discussion, the price was right. I'm completely satisfied.

They responded by email and a follow up phone call. Although the vehicle was no longer available they offered some other options and then called a few days later to advise that they had gotten new inventory that I may be interested in.