Hello heroes, we are aware of the bug with Day 7 Hero Quest (not being able to collect the hero). This bug has been fixed on Android and compensation has been sent out. We are currently awaiting Apple's review process to release the fix for iOS players. Once it has passed and iOS players can collect the hero, we will send out the 2nd compensation for the affected players.

Thank you for your patience and understanding. We apologize for the inconvenience.