You can also reach us by phone at 888-342-0131 (Outside of North America 647-925-4154). If you are experiencing a longer than normal wait time, please use the form above or email us at support@touchbistro.com and a representative will contact you.

Chapter 1. Supported Printers

TouchBistro supports the following models of the Star SP700: SP712ML, SP742ML, and the SP742ME.

Chapter 2. Loading

Before using your SP700 Impact Printer (usually used to print kitchen chits/tickets), you need to load it with paper and a ribbon cartridge. Both are supplied with your printer upon purchase.

Remember, always have sufficient and proper paper supplies in stock before you open for service.

Section 1. Loading the Paper

1. The paper roll goes in the back section of the printer.

2. Slide the indicated lever forward to pop up the back section of the printer.

3. Put the paper roll in with paper feeding out from the bottom of the roll.

4. Pull the paper out of the print and past the metal tear guide. The yellow ply should be facing up and the white ply should be facing down, as pictured.

5. Close the back portion on top of the strip you’ve pulled out.

Section 2. Loading Printer Ribbon

1. The ribbon goes in the front section of the printer.

2. On either side of the front section are little levers. Pull both of them up to open the front section.

3. The exposed ribbon is going to go in front of the printer head.

4. Ensure the printer ribbon has the tension knob face up.

5. Slip ribbon in front of the printer head. You may have to jiggle it a bit to get it to slip in front of the printer head.

6. Snap the plastic portion of the ribbon cartridge firmly into place.

7. The ribbon will have a bit of slack. Turn the tension knob to the right a bit to ensure the ribbon is taut.

8. Close the front section lid.

Chapter 3. Connecting Your SP700

Section 1. Before You Start

1. Ensure you’ve already configured your Airport router.

2. Ideally you want to setup your thermal receipt printer first.

3. Ensure you have a Cat5 Ethernet cable of sufficient length to run from the router to the kitchen. Unlike the Star thermal printer, the SP700 does not come with a Cat5 Ethernet cable. We advise customers buy an Ethernet CAT5 cable long enough to connect between the printer and the AirPort router. Length needed is determined by measuring along the floor from the AirPort router to the location for the kitchen printer. Then add an additional 12 feet (a bit less than 4 meters) to account for above floor mounting.

Section 2. Connecting the Hardware

After you’ve loaded the paper and ribbon and you’ve acquired a Cat5 Ethernet cable of sufficient length, you’re now ready to connect your printer.

1. Plug in your printer’s power cord into the back of the printer and then into an electrical socket. If you’re using a power strip and you’ve already set up your thermal printer, you will have the thermal printer and the Airport router already plugged into the power strip. Do not unplug these.

2. Do not turn your printer on yet.

3. Plug an Ethernet cable into the Ethernet port on your printer.

4. Plug your Ethernet cable into an available LAN port on your AirPort. Plug it into the port with double arrows . Do not plug it into the WAN port. That port is used to connect to your Internet modem. If you set up your thermal printer, one of the LAN ports will be occupied. Do not unplug your thermal printer’s connection.

5. Get your printer’s current IP: Hold down the printer’s feed button and then power it on. Keep the feed button depressed until you hear your printer make a noise. Release the feed button. It prints two papers.

6. Ignore the first print out. The second print out has the printer’s IP address. Keep this paper handy. You will need it shortly.

Remember, always have sufficient and proper paper supplies in stock before you open for service.

Chapter 4. Setup Your SP700 Printer in TouchBistro

1. Swipe up from the bottom of the screen, or tap the Home button, and launch TouchBistro and login as the Admin (if the Admin password has not bee changed it’s 1234).

2. Tap Admin in the top right.

3. Tap Admin Settings.

4. Tap Printers & KDS and then tap Kitchen.

5. In the Printer IP field, enter 10.0.1.202.

Note: If you add an additional printer later, increment the final portion of the IP address by 1 for the new printer. For example, your initial thermal printer was set up for 10.0.1.201. This printer is set up for 10.0.1.202. If you add a third printer, say a patio printer, 10.0.1.203. It’s important to not duplicate an IP address or enter an IP address less than 201.

8. Verify that the Desired Static IP is 10.0.1.202 or the same IP as you entered on the previous screen.

9. In the Current IP field, enter the IP from the printer print out (found under Current IP Parameters Status). Only enter the number portion. Do not enter (DHCP) or (STATIC).

10. Tap Begin Setup.

11. Tap Ok when prompted and then tap Close.

12. After tapping Close, you will be returned to the initial printer set up screen. Tap Print Test Page. Ensure a test print out comes out of the printer. You may adjust the printer name by tapping the Printer Name field. As well, if you want this printer to always print two or more tickets tap the + next to 1 copy.