Job Description

Our client is one of North America's largest independent manufacturers of both National Brand and Retailer Brand consumer products, product lines include Laundry, Household Cleaners, OTC Medicated, Pharmaceutical and Health & Beauty Care.

We are searching for a manufacturing Customer Service Account Planner to join our dynamic Customer Service Team based in Concord. The Customer Service Account Planner functions on the tactical side of our business providing daily customer interface to ensure needs are met and expectations are exceeded. You will work closely with our external and internal customers as you synchronize efforts for customer orders, coordinate and monitor internal efforts, problem solve, and manage requests by keeping all parties posted of progress along the way. The CSR must firmly yet tactfully facilitate the order management process from order input through delivery and is the internal liaison for the team. The key to this role is high self motivating initiative and detailed follow-through ability.