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Rated 5 out of 5 by BobbyX Love the hotel and the bar
I stay here every time I'm in NY, which is 6-8 times per year. Love the hotel as well as the Whiskey Blue.
April 5, 2014

Rated 1 out of 5 by Whatever2014 Very disappointing
I didn't feel that the hotel met the standards of its website. I also would not consider that the service was at a level that it should be for hotel of that class. Rooms were much smaller than expected and not always clean.
April 1, 2014

Rated 3 out of 5 by DEEPAK10022 March 2014
Stayed here for 3 nights, great location- Hotel is looking old, needs some upgrade, lobby was closed for renovation, otherwise comfortable hotel.
March 31, 2014

Rated 5 out of 5 by Vandal6 Superior Hotel
We had a terrific stay at this hotel. There are many amenities and so much to do in the neighborhood. We would recommend this hotel to anyone who visits NYC.
March 31, 2014

Rated 4 out of 5 by PXB375 Bad doorman
He spent his time chatting with the other doorman and looked at me like I was crazy when I said I had bag in the cab's trunk.
March 27, 2014

Rated 5 out of 5 by Amanda33 Fantastic stay at this hotel
I stayed at this hotel for 30 days and had a great experience from start to finish. On arrival I was told I had been upgraded to a bigger room and also given complimentary wifi for the duration of my stay. The room and bathroom were fantastic, much bigger than expected. I was also told I could request an additional fridge so I could store my own food & drinks, which was great as I was staying for the month. The hotel went over and beyond, nothing was ever a problem. The staff at the hotel were so friendly from David at the front desk, Dana in the restaurant and Lisa & Tang in the heartbeat bar to the housekeeping staff. I thoroughly enjoyed my stay at this hotel and will definitely be returning when I'm next in the city!
March 27, 2014

Rated 2 out of 5 by blabla Renovation
I was not aware the lobby was under renovation. If I knew, I would probably not have come.
March 26, 2014

Rated 3 out of 5 by Kennyp Room 714
The room was small and cramped, acessing around the bed was difficult especially at night.
The bed was small, despite being listed as 'Queen'.
The hot water was tepid although this was rectified.
Too much emphasis on costs and difficult to know how much the room would cost. Ridiculous 'add on' taxes.
March 24, 2014

Rated 3 out of 5 by TBD2014 Loud Street Noise and Small
Very nice check-in person. Room smaller than I expected when I upgraded. I should have asked questions about what floor. More importantly street noise made it a very long uncomfortable night.
March 24, 2014

Rated 5 out of 5 by SarahF Great location
The room is stylish, and very clean. It was just a little small. But the hotel is a great location with a great staff. I would definitely stay there again.
March 24, 2014

Rated 4 out of 5 by Hoosier1983 David's Stay
I love the W New York for everything except the size of the bathrooms. Just not condusive to getting frreshened up due to the small size and vlack of vanity area.
March 22, 2014

Rated 2 out of 5 by Carlos522 Not what I expected from a W Hotel
First, there was a ton of construction going on. This would have been nice to know before staying at this hotel, as I would have opted to go elsewhere, especially for the price I paid per night. Next, the room felt cramped, similar to a cell. Electrical wall sockets were loose and partially hanging out of the wall, and the bathroom felt old and in need of a major update. I've stayed at many W Hotels, both in NYC and in other cities, and this one really fell off the mark from what I've come to expect from the W Hotel brand.
March 21, 2014

Rated 2 out of 5 by FriendlySPG Dissapointed !!!!!!!!!!!!
I had high expectations for the hotel, but so many things were off. To name a few:
• This is not a hotel for guests who have become accustomed to world class service.
• Check In: When I checked in the front desk was less than friendly. People seemed tired and grumpy. It took me 15-20 minutes to check in. I asked for a quite room away from the construction. I was given a room on the 5th floor directly over the construction.
• The Room: When I checked into the room it was obvious someone had been smoking and tried to cover it up with a perfume or cleaning solution. I called the front desk and they dealt with the situation admirably and moved me to one of the higher floors. This exacerbated my frustration because I don’t understand why they didn’t give me this room to begin with at check-in. It is exactly what I requested. The woman at check-in completely and grumpily ignored my request.
• Construction: The hotel was under construction on the 48th street side. This should have been noted in my reservation. I had no idea I was walking into a construction zone. Half of the bar area was closed due to this construction and in generally it was noisy.
• Elevators: The elevators require your room key to operate. This is a great security feature when the elevators actually recognize your room keys. It took multiple tries to get the elevator to recognize my key. In some cases I had to switch elevators. This was not isolated to me and all guests experienced the same thing. I spent several minutes with other frustrated guests trying to get the elevators to work. It became a laughable experience with several guests crammed into an elevator passing cards from front to back trying to find one that worked. This became increasingly frustrating when I spent a ride to my floor with a bellman and he expressed his frustration and shared that “ we’ve been complaining for some time with no support from the hotel to fix.”
• Nitpicky I know, but it snowed one night and I stayed in, got take out and planned to watch a movie. Due to the construction the movie kept freezing. I called guest services. No answer. I took a video on my I phone and went to show the front desk to have the charge removed. After waiting in line for 15 minutes to speak to the front desk, I left and ate the charge.
• On the positive side, the work out facility was great.
• In general, there was a lack of customer service. The staff was flippant and grumpy(minus the gang at breakfast. They were very chipper and welcoming). And, the hotel was a noisy, clumsy mess.
• Very frustrating and I could never, in good faith, suggest this hotel to anyone. Let alone other SPG platinum members.
March 20, 2014

Rated 3 out of 5 by BirthdayGirl311 Cute but small
The fantastic suite was smaller than I expected but it's New York and everything is small here!
March 19, 2014

Rated 4 out of 5 by Horacio69 Good location
Walking distance to good restaurants and shopping in the area.
March 18, 2014

Rated 5 out of 5 by 1Persons AWESOME WEEKEND, 1st Anniversary
We stayed here 5 years ago and I proposed to a beautiful lady who is now my wife. It was our 1 year anniversary and I am so glad that we were able to stay in the same hotel where the propsal took place. What a great weekend in an amazing hotel. The staff was much friendlier than I remember and all I can say is thank you. We had a blast this past weekend and we will be back.
March 17, 2014

Rated 4 out of 5 by Bubba1 Review
The hotel was very clean and worked well for location. I do not like the dark, black, white and stainless decor. I prefer well lit and lots of color.
March 17, 2014

Rated 4 out of 5 by JLR22 Good Stay
Overall, I had a very good stay at this hotel. My biggest critique is that I would say that the rooms are underwhelming . . .even by NYC standards, I found my room to be quite cramped and dark. I have stayed in nicer/bigger rooms at the W in Union Square and the W Hoboken.
Beyond the less than stellar rooms, my other general comments are:
- My Gold status was not acknowledged upon check in and no upgrade was offered.
- The gym is fantastic. A great size with a good variety of equipment.
- Hotel lobby and meszzanine level are under construction so be prepared for noise and limited use of common spaces.
- Room service menu is extremely limited with very few options that I would describe as healthy. The restaurant could definitely benefit from a menu revamp.
- Location is very good if you are looking to stay in Midtown for business or pleasure.
March 17, 2014

Rated 3 out of 5 by Valerie2014 Although great location - lobby was mess and rooms worn
After a glorious visit to W in Miami, we were excited about staying @ W on Lexington. We were not informed that there was construction and so the lobby lounge were not available - and the remaining restaurant was OK - but the dust and noise from construction (including an incessant beeping sound) made it difficult to enjoy a couple of drinks and appies. Especially as the there was an opening between the adjoining fireplace. The rooms were small and dingy and need a paint refresh. Had expected more for price..
March 17, 2014

Rated 4 out of 5 by DCAT2014 Disappointed in construction
Hotel is okay but not a good value for the money. Disappointed we were not informed of hotel construction.
March 14, 2014

Rated 5 out of 5 by sdjenn great service
i felt welcomed and appreciated. from the door man to the front desk to the guys who delivered my in room dining i received great customer service. hotel was clean, great location. really good in room dining compared to other hotels
March 13, 2014

Rated 3 out of 5 by GuyFromDC Dated, Cramped & Overpriced
The facilities are quite dated, the rooms are tiny, and the prices tend to be far too high for the quality level of this particular W Hotel (even by NYC standards). The entire hotel could use some serious updating, especially in respect of the bathrooms. The bathrooms at the moment are on par with those of most low-cost motel chains. Only reason that I stay here is that it's close to our NYC office and allows me to collect Starwood points, but even those incentives are starting to wear thin.
March 13, 2014

Rated 2 out of 5 by usuallytolerant Too little for too much
A/C noisy and rattling. Room super small with very limited space. (TV remote was on bedside table that I could barely access without climbing over the bed.) Shower/Tub very confined (but reasonably tall).
March 13, 2014

Rated 1 out of 5 by SteveDK Very small rooms, even for New York City
Room is non functional, extremely small. Felts like a prison cell. Even for New York, this was small and low ceilings made it even more cramped. Very dated and old. Food was bad for the typical expensive room service price. Staff was mediocre.
March 12, 2014

Rated 3 out of 5 by Freezing Service could be better
Housekeeping service was not very good. Also, the front desk didn't seem well-informed (e.g., they had never heard of Delta's Crossover rewards Program even though a sign on the very counter at which I was standing advertised the program.
March 10, 2014

Rated 5 out of 5 by Roland10 Great customer service
My wife and I very much enjoyed our stay. The staff is very friendly and willing to help in any way possible. Our cozy room, while not huge, was very comfortable. Would highly recommend the hotel and will stay there again.
March 10, 2014

Rated 5 out of 5 by JackZ Just right
The W at Lexington was a wonderfful experience.The loation ,close to Grand Central,was great all the staff were curtious and helpfull andthe room was great. We will be back
March 10, 2014

Rated 4 out of 5 by Robert75235 Short but Great Stay
I only stayed one night and I was impressed with the hotel's location, professional staff, clean room, and the two bars in the lobby.
Will stay here again when I am back in NYC!
March 10, 2014

Rated 3 out of 5 by wktoronto Super small but functional
The room I stayed in was really small and good for 1 person. It was well laid out so it didn't feel too cramped but the sliding door for the bathroom caught my shoulder a few times. The main lobby was under construction which took away from the overall setting and part of the reason I would stay at a W vs another SPG hotel.
March 7, 2014

Rated 5 out of 5 by Aff123 Service
Great service and very friendly
March 7, 2014