your question suggested to me that you understand very little about IT service management and made me doubt whether you had ever read the ITIL books, never mind studied them.

Ruth, in a humorous way told you that a list would be of no help to you. I then told you that using a list would be bad for you. I even explained some of the reasons why.

Your question may have been lucid, but it was not one a professional in IT service management would normally ask and you did not pay adult attention to the first two or three responders.

Take a deep breath and consider what my post said about how to develop a list. It is the easiest way I know and it is more reliable (and useful) than other methods I can think of.

I'm not even convinced that root causes can make a useful list anywhere. I rather suspect that there is no useful generic pattern to be spotted on most sites. Well perhaps a top level classification such as:

- faults emanating from third party products
- faults emanating from weaknesses in the service management system
- faults emanating from bad luck

But that is not much different from John's list.

Perhaps you should read a few dozen threads here to get to understand our culture and style._________________"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718

I know a simple answer will be enough.
My answer would be simply yes, I mind.
But more than that simple reply, I feel quite uncomfortable with what you asked, and with the way you asked.
What you asked might probably be company's property.
Not just about unique environment, but also about hard work that has been spent.
To me. you have shown no respect to those people by asking just like that.

Why do you hate the University of South Dakota?_________________"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718

This is not a USENET forum. We do not attack the person at all. We deal with the post.

As for this forum, I can quite positively say that your request to have myself, rpmason and others banned will be ignored

You are the new one in this forum. Myself, rpmason and the others who have posted here as well as read what you posted have been around this forum for a long time as well as IT and IT Service Management

As to your post. in my opinion and with 20+ years experience in IT, your post and subsequent posts are the most stupid and assinine that I have ever seen.

The list of root causes for ASRILRM will be different than Diarmid or my or any other company. In addition, the root causes would be linked to what ever tool the company is using to record

So my advice to you is find another career as you are not capable of being anything more than being usless in IT if the caliber and depthof your knowledge is based on what you posted and your obvious clueless responses to the various sarcastic posts

There is no official list of root causes_________________John Hardesty
ITSM Manager's Certificate (Red Badge)

Additional to what others said, put in mind that companies have confidential stuff. Since you registered with the ITIL community I assume you do have some knowledge of what ITIL is and you know what CIA(confidentialty, Integrity & Availabilty) is.

Let me break what im trying to say with an example: your friend decides to buy new underwears, but he has a very bad taste so he decides to ask you if he can open your personnal drawer to get some idea. How would you feel about that? Would you invite him to ur house with a smile on your face?_________________Ali Makahleh
Configuration Management(Blue Badge),
ITILV2 Service Manager(Red Badge),
ITILV3 Expert(Lilac Badge) Certified.

“If you can't describe what you are doing as a process, you don't know what you're doing." W. Edwards Deming.

I was beginning to think you were not paying attention, but I realize from your other posts that you are rather busy; perhaps too busy to bother competing for your self-acclaimed title

There's hope for us all._________________"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718

forgive my ignorance, but what does "not drunk" mean _________________"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718

Is it even ITIL?_________________"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718