Tidio Vs Purechat – Purechat Live Chat Software Review – 2019

Introduction Tidio Vs Purechat

It’s about connecting with your clients and giving them the best solution in a reasonable amount of time.

Nevertheless, many live chat extensions for online stores offer you a much too intimidating interface using tools which are overkill for this type of rudimentary support medium.

Pure Chat has a different strategy.

Pure Chat is a live chat software that aids small businesses deliver instant replies and convert more prospects.

You are not going to locate anything crazy with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are easy, and the overall interface makes it quite simple to communicate with customers who need answers quickly.

So let’s take a deeper look to the live chat system to know who it is ideal for and which of those features are impressive.

Pure Chat is a live chat program which allows users to communicate with their customers directly on their website. Its attributes include unlimited agents, boundless chats, complete chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the net and decided that it’s normally favorable evaluations. We also shared its own accessible pricing options.

Summary of User Reviews

What PureChat does well:

Users that gave Pure Chat a favorable review stated that the app is easy to setup and navigate due to its user-friendly interface. They also enjoy how the tab switches to a email form when each of the operators are offline.

What Pure Chat Doesn’t do well:

Users that gave Pure Chat a negative inspection stated that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.

Most Helpful Favorable User Review

A user who left a favorable review of Chat on G2 Crowd stated that they were in a position to convince customers to commit to a buy within moments of communicating via the app. He also likes how the tool supplies them with a way to answer customers’ questions quickly and market their products without the use of phone calls.

Most Useful Negative User Review

A user who left a negative overview of Pure Chat on Capterra whined about getting timed out with notifications. He clarified that making it difficult to keep agents who have retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.

PureChat Attributes

Visitor Tracking

Starting conversations at the ideal time is dependent upon how well you may monitor your visitors. By way of example, if you are sitting on the Chat backend you’ve got the ability to see which users are surfing your website in real time. So if somebody is looking at a pair of sneakers that you sell on your site, you know precisely what to begin talking about, and you have the instruments for creating canned answers for specific components of your site. Tidio Vs Purechat

Chat Interface

The obvious start to this particular review is the actual chat interface. Does it feel useable for both beginners and advanced users?

Everything starts by showing a chat box into the new visitor. If they have been to your website before, the agent on the backend sees all of the customer information and interactions that have occurred before. It functions exactly like an instant messenger, (where the talks come in real time ), but it also lets you see previous transcripts and reps have spoken to a client before.”

Notifications are sent to you when a conversation comes from, and you can schedule when you are offered for chatting so that clients know when you’re online.

Implementing a conversation box on your site only takes a fast copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. You then have the capability to customize what the conversation box appears like prior to, during and after the dialog. Feel free to modify about colors, set causes for when the chat box pops open and then configure the types that you want people to fill out before talking to you.

You’ve got the opportunity to decide on the default option stylings (which can be fine,) however, the design tools are simple enough for beginners and powerful enough for more advanced users.

Mobile Apps

The two iOS and Android apps are offered for those who would love to manage live chats while on the go. By way of instance, if you have to leave the office but still wish to give the best support on the market, you won’t have to fret about it using a mobile program.

Pretty much all the features you would find on the normal dashboard are taken over to the cellular apps. You have settings for actually executing the chats, together with setting your availability, handling transcripts and much more. This gives you a little boost of confidence as it isn’t important where you are when seeing who is on your website in real time. Your customer service is continually handled, as it functions like texting from the cell phone.

Reporting

The coverage is just one of the strongest parts of Chat, because it not only gives you the functionality for exporting reports, but it provides amazing graphs and vision for viewing chat metrics with time. It is possible to track your client satisfaction to make decisions regarding your employees or to figure out which particular clients you might be spending too much time .

Pure Chat Support

The Pure Chat support outlets are far more impressive than a number of the other solutions you will discover for live chat. By way of instance, a blog is supplied for studying about updates and suggestions, while the Guides page is full of information about how best to sell online, the way to handle rude customers, the way to obtain more live chats and more.

The FAQ page gives you an notion of what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it seems as if you are going to have to finish the majority of the research yourself.

A conversation box is provided on the dashboard, so quick interactions together with the support team are possible and they also provide email support in-app and about the website for many plans. Tidio Vs Purechat

PureChat Pricing

Pure Chat does not have a free trial. However, you don’t need one at all, since the company delivers a solid free plan you can continue to work with for as long as you want. The paid programs are reasonably priced too, and the monthly payments bring along a wide set of characteristics you don’t get together with the free bundle.

Let’s Look at what programs you can choose from:

Free — For $0 you get support for one user, one site, unlimited chats per month, a 1 day chat history and native mobile apps.
Starter — For $20 a month you get support for two users, two sites, unlimited chats per month, per 30 day chat history, native cellular programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you receive everything out of the previous plan and service for five users, three websites and 90 days of discussion history.
Growth — For $100 per month you get everything from the previous plan and service for ten users, five websites, an unlimited chat history and also the ability to eliminate the Chat branding.

We like the Free program for people simply testing out the machine, but the true operation comes into play once you opt for the Starter Plan. The only criticism I have is that you have to get all the way up to the $100 per month plan to eliminate branding.

Helpful Live Chat Software Resources

Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this guide to know our recommendations.

7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the first point of contact is a key performance indicator. Check out this guide to learn more about how using a live chat program can improve your customer service and grow your customer base.

Free Small Business Software: 37 Tools For bettering Your Business — There are a lot of free tools that can assist you in keeping expenses down. In this report, we share with you some responses from small business owners who use these tools to produce their business procedures easier for free.

Pure Chat FAQ

Does Pure Chat possess a free trial?

Yes. Interested users are qualified for a 7-day free trial.

Can I request a refund if I’m not happy with PureChat PRO?

Yes. Pure Chat includes a 30-day money back guarantee for customers who aren’t pleased with their services. Read these instructions to find out the cancelation terms along with other specifics.

Can brokers use mobile devices to reply to clients?

Yes. Pure Chat provides programs for both iOS and Android to allow agents to react to clients’ inquiries from anywhere.

Popular Software Connections

When choosing a live chat program, it is essential that the program integrates with other applications your company is now using. Here’s a list of a few of Pure Chat’s favorite integrations:

HubSpot
Google Analytics
InfusionSoft
AxoSoft

Who Should Use PureChat?

Anyone with an ecommerce shop could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is great for testing and small operations with only a couple of goods and a single rep. The Starter Plan is most likely the most common, while the Development Strategy gets up there for companies with large aid teams. Tidio Vs Purechat