4 effective ways to prevent workplace harassment

Traditional approaches to harassment training aren’t effective, research reveals. But some more unconventional methods are.

As HRM has written about recently, research has shown that most organisations’ harassment training isn’t working, and that in some cases they encourage negative gender biases.

Part of the problem is the reason behind the establishment of the training. It’s often conducted in order to prevent liability, and not the harassment itself. So it’s perfectly adequate from a legal standpoint, as it lays out unacceptable behaviour in a way that could be referred to in the dismissal of an offending employee, but it fails to stop offences.

That’s because focusing on what employees aren’t allowed to do is an approach that assumes naivete on the part of abusers; that their behaviour is due to ignorance. But hoping to comprehensively prevent workplace harassment by outlining what constitutes harassment is as sensible as trying to prevent shoplifting with a sign that defines “theft”.

If 2017 has taught us anything, it’s that merely reacting to the worst of harassment – in some cases years after it began – isn’t enough. The risk of damage to your organisation now goes far beyond distraught employees. Turnover in a company with cultural problems is high, and reputational harm makes it more difficult to hire.

Train witnesses on how to act

So what training actually works?

In a recent story for the New York Times, programs that empower bystanders to act are put forward as a proven solution. Successfully utilised in the US military and on college campuses, this training gives people a series of choices of what to do if they see harassment.

Due to a risk of escalation, most don’t advise directly getting involved. Those that do, offer techniques like interrupting the harassment by asking the victim to come to a meeting.

Some of the training programs also suggest confronting the harasser after the fact, if you feel comfortable. They stress that you should only ask questions (because accusations get you nowhere) and to keep your queries focused on behaviour, such as “were you aware how that conversation appeared?”

But the ultimate focus of training that empowers bystanders is about talking to the victim after the event, and supporting them. They advise offering to help the victim make a complaint, but also stress that one of the most beneficial things you can do is let them know that they weren’t the ones in the wrong.

It’s easy to understand why this approach works. Firstly, providing witnesses the tools they need to step in and deal with bad behaviour helps overcome the bystander effect – the phenomenon where multiple witnesses don’t do anything because each is waiting for someone else to react first.

Finally, having victims be supported can give them the confidence that their complaint will be heard.

Other methods

The Times’ article outlines other ways to approach sexual harassment training that have also proven effective, including:

Foster civility. Again this is focused on telling people what they should do rather what they can’t do. It involves modelling what your organisation considers respectful behaviour and inviting participation from employees – so they set the standard for themselves.

Promote more women. The research is in on how this prevents sexual harassment – it just works. It also helps to reduce the pay gap in your organisation, and have a mix of men and women on most teams.

Have your training be ongoing, tailored for your workplace, and conducted by the employees’ supervisor.

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Naomi Holtring

There is no silver bullet when it comes to stopping bullying and harassment. It needs ongoing education firstly, so that workers know how to identify, prevent and manage it. I was badly bullied years ago, but didn’t know that is what it was, so I never reported it. I just thought I was hated for no reason and given a very hard time by a group of women (mobbed), for no reason. I was sick to the level of contemplating suicide. I spent many days at home, and was unproductive to the level of almost losing my job. Fortunately I… Read more »

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1 year ago

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Mark Shaw

Girard’s article is titled 4Effective ways to prevent workplace harassment. He suggests these are training, foster civility, promote more women and more training. Naomi’s suggest ongoing education and is through practice of learned skills and knowledge, being assertive. In my experience, we cannot and should not believe we can prevent bullying, harassment, discrimination and unresolved conflict. Certainly, Girard and Naomi idea will help reduce the incidents. What I am arguing is HR Practitioners can make a more significant contribution by improving how they manage a claim of bullying, harassment, discrimination or unresolved conflict. In my experience the most effective way… Read more »