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Help / FAQ

1. How does Vuclip work?

We index videos from a variety of websites. When you search, we provide relevant results from those sites. When you press play on a video, we format the video stream on-the-fly to work on your phone and your network.

2. Where is the 'Play High-Res' option on the video playback page? Why can't I download a video?

Some of the videos we index are available for streaming playback only. We index all types of videos, but selected rights holders have restricted playback to streaming.

Your network or device may not be able to handle streaming video. If it is an intermittent issue, please let us know at:&nbspbugs@vuclip.com&nbsp. Tell us your device, browser, and carrier.

9. Why can't I watch videos with a large file size?

Your carrier or connection may limit your download size. To avoid this issue, you can watch the video in 1 minute chunks. On the video playback page, just click on the parts in sequence.

10. How do I turn my adult filter On or Off?

Click on the Customize link in the footer of any Vuclip page. At the bottom of the Customize page, you may see a text link to Allow or Block Adult Content. Make sure you have it set to your preference.

If you don't see that text link, your carrier has blocked adult content on Vuclip.

11. What if I can't find a solution to my problem?

You can report an issue with our online for or send an email to&nbspbugs@vuclip.com&nbspdescribing the nature of the problem. Please tell us the make and model number of your mobile device and the name of your carrier.

If you're emailing us, please also try to include a screenshot and tell us what browser you're using on your device.