Troubleshooting GE Arctica Profile

Hello,
I could use some help figuring out what is going on with my GE Arctica Profile side-by-side refrigerator. The unit is about 7 years old and until a few days ago functioned perfectly. Now, I have two issues. 1) the freezer section (possibly the other side too) seems to not be getting cold enough; no matter what I set the control at my freezer items are defrosting. The side is cool, but not cold. 2) the ice maker is not making any new ice.

I am able to get water frorm the front dispenser no problem and I don't see any error lights blinking or anything on the control panel.

6 Suggested Answers

There are 2 possible problems. One is the defrost cycle is not working properly this is usually indicated by a large amount of frost on the back freezer panel. If so, the circuit will have to be repaired and the evaperator thawed to remove the ice build up. The other is the fresh food damper is not working properly this is behind the "lump" in the back of the fridge compartment above the top shelf, remove the louver panel to see if it is open or closed. closed will be warm open should be cold.
The water dispenser reservoir is probably frozen due to poor air circulation.

Wow, so you dropped some money into it, eh? I would take a look at the damper door asslb(DIFFUSER). located at the very top left of your refrigerator section in back. It has a motorized door that opens and close's and it may be stuck open. More than likely it is broken and needs to be replaced. GOODLUCK!!!!

The water dispenser and the icemaker both operate on different soleniods on the water valve so the chances of a bad valve are slim. I would assume you issue is in your water supply. The easiest thing you could try first would be to check your saddle valve that taps into your main water line to supply the ref. They are known for calcium deposits which obstruct the flow of water. This issue is IDed by very slow water pressure through th door. If its gunked your icemaker fill tube may also be frozen.

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Many times a freezer and/or refrigeratordo not work right because of a dirty condenser coil...there are also many otherthings that can go wrong. If you are hearing a clicking or buzzing then checkout the last two tips.

If your refrigerator is running but warm, then...

Check out this tip that I wrote about that... it is a great place to starttrouble shooting your unit...and something that you can do rather then callinga repair person to do a simple thing for you...

its either the ptc overload on the units compressor is bad and is easily replaced by unplugging the old and replacing with a new replacement,the only other thing it may be is the cold control for setting the temp of the freezer/refrigerator,but normally these don't go out

Hello. Hollow cubes is caused when there is not enough water going into the ice cube molds. That said, since you have too much water going into the water dispenser I would suspect that the valve needs to be cleaned or possibly replaced. Joe

Check the little damper door next the water filter at top inside the unit. You will have to remove the covers to get it. The little plastic ends will break off and then you can not control the temperture it act like a freezer. Hope this helps Also you can get this part online.