EC English Language Schools

TMI helped EC English to transform and deliver a globally consistent and excellent English language school experience across 20 locations for students from 140 countries.

This global project delivered a step change in the experience for students (and agents) by using a thorough, thoughtful and engaging process involving research, ethnography, co-creation, pilots and implementation. Net Promoter scores have moved from 41 to over 52 with bookings up by 7.6% for 2016 and 28% for 2017.

Our Clients

We’re very proud and privileged to have worked with the great companies that appear here, and to have been able to form such strong relationships. And of course we would like to say that the results speak for themselves.

Where it has in no way compromised client confidentiality, we have shared the results we’ve achieved. But rather than let us tell you about some of our work with our clients, we thought we would ask our clients to talk about us!