Tag: Customer Service

Leadership Lesson: We may not be able to control all the factors in the environments of work, business, and life, but understanding what we can control and what we can’t will help us provide the best experience for those around us.

The best companies know success is about the experience the customer has, takes away, and tells others about.

Google introduced the world to, and continues to operate, a more clean, streamlined, and powerful search engine…

United Airlines CEO Oscar Munoz was responding to an incident in which a customer of his airline was brutally dragged off of a flight after the airline had randomly selected the passenger to deplane to make room for United…

Everyone loves great customer service. Great experiences of customer service are few and far between, and almost unbelievable. It might get to a point where it seems so good to be true that it almost feels as if someone is playing a cruel joke on us.

It’s so rare, but it’s also something that we wish we would encounter more often, and that…

What examples have you seen of a temperamental, emotional #leader delivering great results?
If you did witness such a case, how was it the environment actually came to be successful?
#leadership#organization#boss#manager

Leadership Lesson: There can be no growth or development forward if you’re tolerating too much, unwisely using your precious resources, including energy and reputation, to hold things together or keep appearances.
#leadership#coaching#relationshipsow.ly/YwgW30pnARA

Some quotes can speak to us directly. If there are none that have spoken to you, or driven you to push forward, what advice received in your own experience has motivated you to push forward with everything you have?
#motivation#drive#success#coachingow.ly/lSp030mzXov

@VPsalesBD@AdamMGrant@seanmlandry It's important to define 1:1. They don't necessarily lead to micromanagement. The best ones I've seen are more, "What are you up to? What do you need? What's your plan going forward? Ok, after all that, here's what I can suggest. Let me know what you need before our next 1:1."

My top tip: Before you declare a major, go interview 5 people in the field you'd like to enter after graduation. The industry landscape will shift, but try to get a sense of what awaits you -- the good and the bad.
#college#careers#development#lifeow.ly/csLo30plqA5

Leadership Lesson: We need to understand what it is that keeps us repeating those behaviors, habits, and practices that keep us from our best development and goals.
Is it Fear? Complacency? Distraction? Tradition?
#fear#legacy#development#leadershipow.ly/ccRg50vnrgy

There IS a huge difference between shyness and introversion.
Most times, understanding the root of how you approach life, work, projects, and people, helps you work to harness it, refine it, to make it work for you.
#introversion#shyness#developmentow.ly/d7zC30kP0nv

What do you think? What have you seen? How much have you demonstrated when you've interviewed? Where is that sweet spot between This is who I am and This is what I can do for you?
Resume alone is not enough.
#interview#hiring#coaching#successow.ly/FrGi30pfvn9