Monday, 9 December 2013

This post should only affect a small fraction of Crm 2013
users, but if you do have a CRM organisation that was first created in Crm 1.2,
and upgraded through the versions to Crm 2013, you may get an “unexpected
error” message when opening account contact or lead records that had been
created in Crm 1.2 (I told you this wouldn’t affect many people, but we do
still have, and interact with, customers from Crm 1.2 days).

The cause of this is the ‘merged’ attribute. Record merging
(for accounts, contacts and leads) was introduced in Crm 3.0, and a ‘merged’
attribute was created to track if a record had been merged. For all records
created in Crm 3.0 and higher, this attribute was set to false, but for records
created in Crm 1.2, the attribute was null.

This causes a problem in the RTM build of Crm 2013. If you
enable tracing, you will see an error like the following:

Crm Exception:
Message: An unexpected error occurred., ErrorCode: -2147220970, InnerException:
System.NullReferenceException: Object reference not set to an instance of an
object.

If you’ve already upgraded, then the quick, but unsupported, fix is via direct SQL statements that set the merged attribute to false (see below)

If you have not yet upgraded, you can merge each affected record in turn with a dummy record, which will set the merged attribute.

You can automate the merge process programmatically by submitting a merge request for each record, and passing appropriate parameters. I’m not sure if this will work after the upgrade, or only before, as I’ve not tried it

Unfortunately (but unsurprisingly), the merged attribute is
not ValidForUpdate, so you can’t use a simple, supported update request to set
the attribute

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Who I am

Professionally:I'm a founder member of Excitation Ltd, a Microsoft Gold Partner in the UK that specializes in Microsoft CRM, and I've been the technical lead in over 50 CRM implementations since the release of CRM 1.2.This is a personal blog, and any views expressed here do not necessarily reflect those of Excitation; sometimes they will, but that should be treated as a happy coincidence rather than a normal state of affairs.

Personally: We'll see if I get onto this in the blog; if so, I expect it will include some permutation of mountains, snow and gravity