Client Success Manager

WITHINNew York ,NY

Expired: over a month ago. Applications are no longer accepted.

Job Description

Description

WITHIN is looking for a talented Client Success Manager to partner in client retention efforts. The ideal candidate is committed to identifying existing client issues, troubleshooting, and collaborating with our digital marketing team to deliver a differentiated client experience. This role reports to the Director of Client Success.

You will be seen by our clients as their ‘trusted advisor,’ and will play a pivotal role in delivering on the company's commitment to client success and growth. You will work closely with our clients to establish, build and maintain trusting, mutually beneficial relationships by understanding both client and company needs, and orchestrating resources across WITHIN to meet their expectations.

What do we actually do?

We are Performance Branding experts. WITHIN works with some of the coolest brands and hottest startups across the country, including international brands like Nike, Spanx, Shake Shack. We leverage digital channels and inspiring creative to fuel clients' growth, using data every step of the way to drive our decision making..

What makes US different?

Our founders come from the client-side, so we think and operate like business owners, strategizing marketing objectives as tangible business objectives. WITHIN works with brands to collapse the funnel between performance and brand marketing to unify objectives, targets, and strategy. Partnered with a brand’s unique value proposition, WITHIN’s integrated media and personalized content solutions are designed to prioritize profits and growth over mere channel optimization. That means we take a strategic, holistic approach to their marketing programs, training each employee across every channel. We also use some of the best technology available along with our proprietary tools to deliver the best performance for our clients. Our team of experts will train you to develop your own expertise in the field and help you become an innovator in your own right

Your day to day responsibilities will include:

Maintaining strong relationships with clients across the company, becoming a resource/go-to advisor for clients when necessary

Troubleshooting and problem-solving skills with the ability to develop creative yet practical solutions to anticipated and unanticipated problems

Proficiency in Excel, Data Analytics, Salesforce

Strong negotiation skills

Experience a plus

Benefits

Salary DOE

FULLY paid Visa sponsorship

Unlimited vacation policy

Anniversary vacation bonus

FULLY paid health insurance premiums

Monthly transportation & Phone Stipend

Daily lunch & Monday morning bagels

In-office monthly massages, haircuts, & manicures

Free uber when coming in early / leaving late

Dog friendly office

Company Description

WITHIN is more than just an office, it's a family. We are built on the belief that the success of a company is rooted in the strength of it's team so we've created a collaborative, open, transparent and inclusive environment that encourages employees to love coming to work.

WITHIN values it's people - and puppies - with our world-class benefits and fully transparent culture it makes WITHIN a unique and rewarding place to work.

WITHIN

Why Work Here?

Awesome team to work with, great benefits, and lots of room for growth!

WITHIN is more than just an office, it's a family. We are built on the belief that the success of a company is rooted in the strength of it's team so we've created a collaborative, open, transparent and inclusive environment that encourages employees to love coming to work.
WITHIN values it's people - and puppies - with our world-class benefits and fully transparent culture it makes WITHIN a unique and rewarding place to work.