Deluxe Suite

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Alaya UbudAmazing service....

ashishjoshimnit
from Mumbai (Bombay), India

Submitted on 27-06-2016

During my next visit I will surely stay here again......
Staff is so nice here you will not regret stay here... I stayed for 3 nights and was fully cooperated by the staff ... anything u ask and will get in no time....
A real feel of bali....
The stay away from home with such a good staff.....
thanks

Alaya UbudAmazing service, the staff are absolutely delightful and helpful.

tanya1270
from Melbourne, Australia

Submitted on 28-06-2016

The Alaya resort in Ubud is an amazing place to stay, we had a girls trip of six. Staff excellent, food excellent, setting excellent, location excellent (central close to supermarket, restaurants and shops, fantastic coffee .
We had a late flight and they provided us with an extension of our check out to 6pm, free of charge. The nightly live music was of a high standard and the bar was a great place to land to listen. Spa is a must, best rooms I've ever experienced. I would recommend a first or...
The Alaya resort in Ubud is an amazing place to stay, we had a girls trip of six. Staff excellent, food excellent, setting excellent, location excellent (central close to supermarket, restaurants and shops, fantastic coffee .
We had a late flight and they provided us with an extension of our check out to 6pm, free of charge. The nightly live music was of a high standard and the bar was a great place to land to listen. Spa is a must, best rooms I've ever experienced. I would recommend a first or second floor room, not ground.
The Resort was undergoing some major developments with extra rooms and facilities being constructed whilst we were there, so will be amazing when complete. Recommend showers in the morning, more hot water then.
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Alaya UbudPerfect!

Aimee C
from

Submitted on 03-07-2016

This was our first stop and it was amazing. Staff were more than happy to help. All meals at the restaurant were to die for ! Room made you feel like you were in another world - would recommend a room with a bath. Construction is starting so we stayed away from the pool but can't help that. Live entertainment at night in the restaurant. Walking distance to Mamma Mia the best pizza shop and right around the corner from the monkey forest.

Alaya UbudWell located hotel with excellent service

nslondon
from london

Submitted on 04-07-2016

The service provided by all staff at this hotel was outstanding. Centrally located with restaurants and shops on your doorstep. Few minutes walk to Monkey Forest. Great spa treatments.
The hotel had some extension construction work happening which could be heard from room however did not affect the quality of the stay and service provided by the hotel. (expected to complete July/Aug). When I queried about it I was immediately offered a complimentary massage/meal. The great service from the st...
The service provided by all staff at this hotel was outstanding. Centrally located with restaurants and shops on your doorstep. Few minutes walk to Monkey Forest. Great spa treatments.
The hotel had some extension construction work happening which could be heard from room however did not affect the quality of the stay and service provided by the hotel. (expected to complete July/Aug). When I queried about it I was immediately offered a complimentary massage/meal. The great service from the staff more than made up for this.
The rice field trekking tour is recommended. I had a great tour guide, Kadek, who made the tour most enjoyable.
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Alaya UbudTicks all the boxes!

hungrygrub
from Melbourne, Australia

Submitted on 12-07-2016

We had a fabulous stay at the Alaya Resort in Ubud. The staff were very friendly and accommodating from the moment they picked us up from the airport and the resort itself is beautiful. We LOVED our room and the big comfy bed and of course the very impressive breakfasts served complimentary each morning.
Unfortunately unbeknownst to us when we booked there was construction going on next door as they are expanding the resort that started early and finished late. It also made sitting by the pool...
We had a fabulous stay at the Alaya Resort in Ubud. The staff were very friendly and accommodating from the moment they picked us up from the airport and the resort itself is beautiful. We LOVED our room and the big comfy bed and of course the very impressive breakfasts served complimentary each morning.
Unfortunately unbeknownst to us when we booked there was construction going on next door as they are expanding the resort that started early and finished late. It also made sitting by the pool unpleasant at times - far from peace and quiet! Hopefully the project will be finished soon as this will make a big difference to the overall stay.
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Alaya UbudNature meets Luxury!

Daryl_Y27
from London, United Kingdom

Submitted on 20-07-2016

This hotel is well within my top ten! Steeped around masses of cultural history and a stones throw from the main shopping districts. Not to mention that the Monkey Forrest and several other main attractions in Ubud are close by. The Alaya has it all, fantastic food, some of the best I've had in Bali! The rooms are absolutely stunning; brand new, huge, and all have their own unique view. Fixtures and fittings as well as the overall designs of the room are astounding, there's even a spa; although ...
This hotel is well within my top ten! Steeped around masses of cultural history and a stones throw from the main shopping districts. Not to mention that the Monkey Forrest and several other main attractions in Ubud are close by. The Alaya has it all, fantastic food, some of the best I've had in Bali! The rooms are absolutely stunning; brand new, huge, and all have their own unique view. Fixtures and fittings as well as the overall designs of the room are astounding, there's even a spa; although sadly I didn't get time to try it! But if your looking for something to take your breath away, then you needn't look any further. Alaya should go global!
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Alaya UbudAn oasis in busy Ubud

Joan N
from Tucson, Arizona

Submitted on 20-07-2016

I stayed there for 4 days with friends and we were quite pleased with the decor, combining contemporary and classic Balinese, the location in the middle of town and excellent food. Breakfast menu was quite inventive, including western and Indonesian dishes. The Dala spa was excellent and the entire staff friendly and helpful. We had rooms on the ground floor--numbers 4,5,6--with patios. It was a delight to return here after a busy day of touring.

Alaya UbudAbsolutely wonderful in the heart of Ubud

Adrienne F
from Kabul Province, Afghanistan

Submitted on 25-07-2016

We stayed seven nights, and I must say that everything was wonderful at the Alaya Resort. The decor in the room is very nice, and it was impeccably clean. Every single staff member greeted us with a smile. I loved walking throughout the resort, and eating breakfast in the open air dining area. Each dish was so delicious, and the service top-notch. I give Alaya 5 stars. Thank you Alaya for making us feel like royalty, and we can't wait to return.

Alaya UbudCould have been so much better

tattieheid
from Edinburgh, United Kingdom

Submitted on 26-07-2016

We have just finished a 4 night stay here.
First the good points, we stayed in an Alaya suite room No.136, the room was lovely, had a front door and patio doors leading onto a terrace which overlooked the pool, large bath tub, big rain shower, huge comfortable bed.
All the staff were lovely, always greeted you with a nice smile, nice breakfast, nice grounds, lovely big open reception area.
Now the bad, we had 2 major issues here.
First
We arrived at 10pm and were shown to our room No.132, ...
We have just finished a 4 night stay here.
First the good points, we stayed in an Alaya suite room No.136, the room was lovely, had a front door and patio doors leading onto a terrace which overlooked the pool, large bath tub, big rain shower, huge comfortable bed.
All the staff were lovely, always greeted you with a nice smile, nice breakfast, nice grounds, lovely big open reception area.
Now the bad, we had 2 major issues here.
First
We arrived at 10pm and were shown to our room No.132, one of the first thing we noticed was a strong rotten eggs smell coming from the toilet, we thought it may disappear and it was a bit late to start complaining as we still had to go out for dinner.
The smell came and went throughout the night giving us a disturbed nights sleep, it really was revolting, nobody could possibly stay in this room, it was a major issue. First thing we did before breakfast was complain at reception, they said they would try and fix the problem. We were shown another room at the back of the property which we rejected, it didn't feel secure, we wanted a room the same as the one we had and paid for. They told us the hotel was full and no other rooms were available as it was high season, well that's not our problem it's high season, get a plumber in and fix it.
We then headed out for lunch at 2 and they said the would try to fix the problem for us coming back, we returned at 4 they said there was nothing they can do and no other rooms were available, we told them this wasn't good enough, so they said we should go for high tea to give them time to have another look, then they said they had a room next door to ours, great and gladly accepted but when shown the room it was actually situated in the same position as the one we already rejected. It was now about 5pm so we asked to speak to a manager, as soon as we mentioned manager they magically had a room 2 doors along from ours, great, but why did it take all this time and hassle, they messed us about and ruined our first day. Room 132 should be closed down until the problem is fixed as it may well be a health hazard.
2nd major issue is the construction work going on, power tools, hammering, drilling and laying paving around the pool area, this starts from 8 until 5, workers going past your terrace with wheelbarrows looking into your room, we noticed some of them on the top balcony spending a lot of time looking at all the guests sunbathing.
Other minor complaints
We felt the pool area could be bigger, take out the rice and make a patio and provide more beds as there wasn't enough.
Bath towels were of poor quality.
Water from shower seeps under shower door.
Kept having to log back into the wifi if your device left the resort.
The reason we are giving a 3 is because of the way we were treated, the situation could have been handled a lot better and been resolved immediately, if so we would have given a 4 because of the ongoing construction.
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The hotel is super clean, the room are spacious and amazing, the SPA massages are out of this world, the food at the hotel restaurant is so good that we didn't want to try a different place. The attention to details, the respect, the personalized service and the warmth we received from employees are second to none. The perfect home away from home.

Alaya UbudFantastic location

Floss2701
from Pretoria, South Africa

Submitted on 09-08-2016

Made to feel welcome from the minute you arrived. Good service , lovely room with air con and fan both in room and balcony. Staff super friendly and pleasant. Good wifi. All areas clean. Although busy with building - noise kept to a minimum. Would recommend this hotel anytime ð???

Alaya UbudExcellent hotel with a fantastic spa!

g_otani
from Perth, Australia

Submitted on 20-09-2016

The Alaya is a great hotel in Ubud. It is centrally located on a busy street so there is life and activity, but not right in the heart of the main tourist thoroughfare to give you a headache. The rooms are well appointed, clean and modern. A small team of housekeeping staff comes by every evening to provide a turn-down service and stock up on bottled water. The staff across the whole hotel are all well trained, polite, discreet yet friendly. Service here is impeccable and very much comparable to...
The Alaya is a great hotel in Ubud. It is centrally located on a busy street so there is life and activity, but not right in the heart of the main tourist thoroughfare to give you a headache. The rooms are well appointed, clean and modern. A small team of housekeeping staff comes by every evening to provide a turn-down service and stock up on bottled water. The staff across the whole hotel are all well trained, polite, discreet yet friendly. Service here is impeccable and very much comparable to some of the 5-star establishments such as Four Seasons and The Ayana.
The restaurant is of excellent quality. The daily breakfast menu changes every couple of days so guests do not get weary of the breakfasts while on a longer stay.
And seeing this is a spa hotel, the DeLa Spa does not disappoint. The spa treatments are pure indulgence with your every whim and need catered to. The therapists are also well trained and very capable. Pampering at this lovely spa is a must when staying at Alaya. Iâ??ve stayed at several spa resorts in Bali and sometimes, I am very let down by underwhelming, undertrained and inexperienced therapists at upscale spa hotels â?? that unabashedly charge you exorbitant fees which are completely unjustified. The DeLa Spa does deliver and it feels very good to know that. I highly recommend this spa to hotel guests or even visitors to Ubud who are not staying at the Alaya.
If you are attending yoga classes at the Yoga Barn, then this is also a perfect location for your stay in Ubud. The yoga studio is next door and you can simply walk there in 2min.
The only issue with our stay in June 2016 (hence the 4 star rating and not 5) was that we were not informed of the construction work on the hotel extension while booking. This being Asia, construction work runs 7 days a week, at about 12 hours per day. This would not bother travellers that were out ALL day, returning to the hotel only at night. We had visions of relaxing by the pool or quiet naps in the afternoons while on holiday but these were not possible. While the pool was still open, it was right next to the construction site and hence noisy and very dusty.
HOWEVER, having said this, we believe The Alaya is a wonderful hotel in terms of service, location, delightful spa and fantastic quality of the hotel. We would highly recommend the hotel â?? just make sure construction is completed when you book.
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Alaya UbudWhat a place!

BhumikaWadhwa
from New Delhi, India

Submitted on 20-09-2016

Everything is perfect about this place. Courteous staff, beautiful ambiance, amazing pool, located right in Central Ubud. Walking distance to all the major attractions and restaurants. The rooms were well decorated in Balinese style. Overall a memorable stay. (Stayed in June 2015)

Alaya UbudGood Hotel

nataliatanyadji
from Makassar

Submitted on 08-10-2016

Waiting for more than 30 minutes to checking in was actually not a good start because the room was not ready yet, although it was 2PM. finally left my suitcase
Got the room that seems just renovated, with construction dust at the shower's corner, and the door was stuck to open and close.
And people still working on the construction downstairs to make noise.
Breakfast was very limited with ala carte.
Please do not put and fold the used pool towel while nobody watching, so guest wouldn't re-us...
Waiting for more than 30 minutes to checking in was actually not a good start because the room was not ready yet, although it was 2PM. finally left my suitcase
Got the room that seems just renovated, with construction dust at the shower's corner, and the door was stuck to open and close.
And people still working on the construction downstairs to make noise.
Breakfast was very limited with ala carte.
Please do not put and fold the used pool towel while nobody watching, so guest wouldn't re-use it, like what I did. Luckily the pool guy came over to change my towel
btw, the kids pool is at the very weird location that I thought it's a fish pond
i love the view of rice fields and Manisan restaurant. The rest of the hotel is just okay.
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Alaya UbudExcellent Hotel, Excellent Sevice

pallilisa
from Darwin, Australia

Submitted on 10-10-2016

Perfect and beautifully appointed would describe Alaya in our experience. A great place to wind down and recharge, we wanted for nothing. Our rooms were uber comfortable and the bath luxurious, staff were friendly, helpful and efficient. Both Petani and Manisan restaurants presented beautiful food that was tasty and generous, service without fault. DeLa Spa was soothing and relaxing. Overall this is a place i would recommend to all and i know we will return to.

Alaya UbudWonderful place to stay in Ubud. Excellent Service.

Zoran R
from

Submitted on 13-10-2016

Simply perfect. Our Stay at Alaya exceeded all our expectations. Excellent hotel with extremely helpful and friendly staff. Very comfortable beds and excellent breakfast. Very good value for money (plenty of luxury features at mid-range price). Located in a central position (next door to Yoga-barn). Hotel offers built-in electric adapters in the room (very handy feature). For late return flights, (after check-out) guests are offered free use of the superb Hotel Spa, to shower and change clothes ...
Simply perfect. Our Stay at Alaya exceeded all our expectations. Excellent hotel with extremely helpful and friendly staff. Very comfortable beds and excellent breakfast. Very good value for money (plenty of luxury features at mid-range price). Located in a central position (next door to Yoga-barn). Hotel offers built-in electric adapters in the room (very handy feature). For late return flights, (after check-out) guests are offered free use of the superb Hotel Spa, to shower and change clothes before leaving. Although we personally prefer the charm of old-style / classic Balinese accommodation, this hotel has so much to offer, that it is impossible to beat in this price category.
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Alaya UbudAmazing

Tania R
from

Submitted on 15-10-2016

Always Resort is a beautiful hotel at the rice fields and near yoga barn.
The staff is amazing and also is the spa.
Great breakfast and at night they offer live music.
Location is great! You can walk everywhere from there

Alaya UbudPeaceful place

xecdampierre
from Chambery, France

Submitted on 20-10-2016

We are French. Sorry for mistakes.....
My family and me have spent nice moment in the swimming pool, at night in front of a concert or in the divine spa. The staff is fantastic. Thanks for all.
For us It's the best spa experience in Bali.
All the different breakfast are tasty and originals.
Swimming pools are quiet space .

Alaya UbudVery good hotel given the price and expectations

Androoooo
from London

Submitted on 22-10-2016

We came to Ubud after three days in a Bond Villain type villa with staff. We were prepared for a let down but have been very pleased with the hotel, the staff and the service levels here.
Good points - Room quality is very good. We were given a suite upgrade as we travelled with kids which is always going to tilt your view to the positive. The room quality is as good as any we have stayed in before (W hotel, Shangri-la, Marriott) with some minor issues. Water pressure is great and the wat...
We came to Ubud after three days in a Bond Villain type villa with staff. We were prepared for a let down but have been very pleased with the hotel, the staff and the service levels here.
Good points - Room quality is very good. We were given a suite upgrade as we travelled with kids which is always going to tilt your view to the positive. The room quality is as good as any we have stayed in before (W hotel, Shangri-la, Marriott) with some minor issues. Water pressure is great and the water is western hotel flow levels.
Service is excellent. I am horrifically allergic to shellfish so Asian travel is always exciting but the staff at the two restaurants remembered me and ensured we only had shellfish free meals. This included checking with the chefs the ingredients in many dishes before ordering. Great patience was shown by the waiting staff. My other allergy, much less severe, is to gluten and to my surprise they could rustle up gluten free bread with rice flour for me which was pretty good when toasted well.
The breakfast and afternoon tea were included. Obviously afternoon tea wasn't what we are used to in Singapore but iced coffee and some cake goes down rather well after a walk through town. Breakfast was very good with fruit, a choice of eggs and pastries. My kids enjoyed it.
Cons -
And this feels a little no-picky rather than a true weakness.....tap water not safe to brush your teeth with, and you are bound to forget. I did. Pack some Loperamide just in case.
It is dark in the walk down to the room so watch out for frogs and snails that go crunch underfoot.
The pools are not shaded so rather tricky to use in the daytime but a lack of shade does mean they are lovely and warm. They are only available between 7am and 7pm however so factor that in. Lots of sun-loungers are available and we haven't see them all in use but the hotel doesn't appear that full so high season might be different.
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Alaya UbudGreat hotel

W A
from

Submitted on 25-10-2016

I spent three night at Alaya and the experience was very good.
The staff are very friendly and the room is very nice.
The restaurants at the hotel serve good food with live music at night. However, we would have liked more options for breakfast.
The locations is excellent, a walking distance from Ubud market and the monkey forest.

Alaya UbudNow outstanding

editionsofyou
from Buckingham, United Kingdom

Submitted on 25-10-2016

With the construction works, which had led to many negative comments here, now complete the Alaya Ubud can rightly claim to be the best quality hotel in central Ubud.
The staff are totally customer focused from security, housekeeping, food and drink servers and front of house. The spa is world class.
This comes at a cost and will not be for everybody's budget but still delivers outstanding value.
We stayed in a suite with super facilities, perfect for a couple with a showpiece open plan st...
With the construction works, which had led to many negative comments here, now complete the Alaya Ubud can rightly claim to be the best quality hotel in central Ubud.
The staff are totally customer focused from security, housekeeping, food and drink servers and front of house. The spa is world class.
This comes at a cost and will not be for everybody's budget but still delivers outstanding value.
We stayed in a suite with super facilities, perfect for a couple with a showpiece open plan stone circular bath and separate sitting room.
There are now 2 pools which we did not use and I would have thought they are not a key feature in making a decision on whether to stay here. Location is a far more important factor. 20 minutes walking to all parts of town, less than that to monkey forest and most of the top restaurants or a 50k taxi ride if you must.
Alaya is now an outstanding hotel.
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Alaya UbudHit and miss - don't stay until after November 2nd

mekanoid
from Melbourne

Submitted on 30-10-2016

Alaya is a nice presented resort in the busy city centre of Ubud. They are currently doing maintenance on the pool with a jackhammer until November 2nd and the gardening team have been whipper-snipppering the entire resort all morning. There is absolutely no peace to be found here so I'm looking to move hotels ASAP.

Alaya UbudAlaya Bali review

Nadia W
from Boutersem, Belgium

Submitted on 06-11-2016

Extremely friendly people. Room is very clean with nice shower and funny bath. that my husband wantend to try out. Hotel is in Indonesian style with al the comfort you need. We would go again. Certaily try the cooking class with the local chef.

Alaya UbudGreat Location, BEST SPA

Ken L
from Melbourne, Australia

Submitted on 08-11-2016

The location is close to a lot of nice restaurants and attractions. Tried the spa inside the hotel and its very personalised and relaxed experience. Only stayed for 2 nights, should have go to the pool and have another spa.

Alaya UbudPerfect for couples and best location

Rosie P
from

Submitted on 10-11-2016

I have stayed in Ubud a number of times but the location made the Alaya my favourite place to stay. Access to Monkey Forest and Jalan Hanoman where there are many cafes, shops and restaurants was easy on foot, which was great as the roads in Ubud can get quite congested by car. We enjoyed great quality sleeps in the soft and comfortable bed and the bath and shower were very luxurious. Our rooms had a lovely balcony that was perfect for lounging on early evening or after breakfast. Manisan restau...
I have stayed in Ubud a number of times but the location made the Alaya my favourite place to stay. Access to Monkey Forest and Jalan Hanoman where there are many cafes, shops and restaurants was easy on foot, which was great as the roads in Ubud can get quite congested by car. We enjoyed great quality sleeps in the soft and comfortable bed and the bath and shower were very luxurious. Our rooms had a lovely balcony that was perfect for lounging on early evening or after breakfast. Manisan restaurant has amazing ambience, food and cocktails and I would recommend it to outhouse guests also for a taste of authentic Indonesian dinning in a romantic, alfresco setting.
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Alaya UbudOne night in Alaya

Sebastian W
from

Submitted on 10-11-2016

I had a wonderful night in Alaya's magnificent ubud resort. I arrived late and was accommodated (upgraded) at a generous discounted rate. A beautiful sleep followed by a big, tasty Balinese breakfast and fresh juice (on the house) made the stay enjoyable. The coffee was on point! I was provided with the highest quality of service and the facilities (pool) were fantastic and luxurious. I was generously allowed to check out late without penalty, which was appreciated. I was then given complementar...
I had a wonderful night in Alaya's magnificent ubud resort. I arrived late and was accommodated (upgraded) at a generous discounted rate. A beautiful sleep followed by a big, tasty Balinese breakfast and fresh juice (on the house) made the stay enjoyable. The coffee was on point! I was provided with the highest quality of service and the facilities (pool) were fantastic and luxurious. I was generously allowed to check out late without penalty, which was appreciated. I was then given complementary afternoon tea (tasty!) and made an offering with wonderful Lestari. She was very friendly and helpful ð???. Thanks Lestari and Alaya!
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Alaya UbudSerene

alanaontherun
from Phuket, Thailand

Submitted on 22-11-2016

Wonderful stay. One of the prettiest settings, and rooms, that I have stayed in. Included breakfast was superb. Felt awkward having young children there (2 under 5) because it is so peaceful and serene that normal child-play seemed a bit raucous, and I worried that they might be disturbing other guests. (Has more of a honeymoon/spa-like vibe) But staff were lovely and always made them feel welcome. Staff didn't seem super knowledgeable about local sites and restos but always made every effort to...
Wonderful stay. One of the prettiest settings, and rooms, that I have stayed in. Included breakfast was superb. Felt awkward having young children there (2 under 5) because it is so peaceful and serene that normal child-play seemed a bit raucous, and I worried that they might be disturbing other guests. (Has more of a honeymoon/spa-like vibe) But staff were lovely and always made them feel welcome. Staff didn't seem super knowledgeable about local sites and restos but always made every effort to find answers. Loved the location - close walk to monkey forest, good dining, and shops. Note that they charge $40 per night for cot in room. Baby crib is free.
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Alaya UbudFamily holiday

Cathygreg3
from

Submitted on 28-11-2016

We have just returned from a our stay at Alaya. I highly recommend this place for families or couples to stay. Our breakfast every morning was amazing. The staff are always making sure you dont need for anything and really look after you. We had an interconnecting family room and these rooms are beautiful. The location was perfect for me as im a yoga teacher i loved that the yoga barn was basically right next door for me to continue my practice while there. I will definetly be back with my...
We have just returned from a our stay at Alaya. I highly recommend this place for families or couples to stay. Our breakfast every morning was amazing. The staff are always making sure you dont need for anything and really look after you. We had an interconnecting family room and these rooms are beautiful. The location was perfect for me as im a yoga teacher i loved that the yoga barn was basically right next door for me to continue my practice while there. I will definetly be back with my family.
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