IT AssociatePing Identity

We are looking for an energetic, highly motivated individual to provide world-class end-user support, on-boarding, maintenance, and training for our employees.

Full Time
Locations: Colorado,British Columbia (Vancouver)

Job Functions

Provides 8am-5pm Tier 1 end-user support on the phone and in person by addressing all IT-related questions and issues generated by any Ping Identity full-time, contract or temporary employee and/or affiliate.
Identify, prioritize, and escalate support tickets requiring urgent attention.
Perform problem analysis to identify support call trends and problem areas.
Creates articles for the knowledge base to ensure common issues and configurations are well documented and available to employees to help facilitate self-service.
Issues and tracks properly licensed software to employees.
Issues and tracks IT hardware assets including computers, monitors, phones, peripherals, etc.
Responsible for onboarding new employees including provisioning of equipment and logins and orienting employee to the environment.
Performs facilities-related duties as required including, but not limited to: office moves, shipping/receiving, assembling modular furniture, etc.
Coordinates with appropriate vendors for warranty repair of IT assets.
Essential Qualifications

Must be familiar enough to troubleshoot the following:
Apple Mac OSX Operating Systems (10.6,10.7)
Apple Hardware
Windows 7
Dell hardware
Must be well organized, a strong communicator, and driven to succeed. This position requires disciplined flexibility. It is essential that the candidate have outstanding verbal and written communication skills as well as the ability to work well individually and as part of a team.
Desired Qualifications

MCP, A+, Network+, MCDST certifications desired.

Salary Range

The compensation and benefits will be both comprehensive and competitive.