Intellicall Remote Payphone Software;
Codes, Errors, and Indicators
By: Dub Psyke 7
For: Nettwerked.net / K-1ine
(03/10/03)
This file contains some interesting (and useful) Payphone Administration
'Incoming Call Request Codes', 'Phone Errors', and 'Transaction Indicators'.
Ever wonder what that sneaky and mysterious COCOT company is up to behind
the scenes? Are you a paranoid phreak who thinks they're trackin' your shit?
Well you've guessed right, son. This document will show all the Intellicall
Corporation payphone information. I hope you enjoy this document. Thanks!
->
Phone Errors
The following status codes are those that are specific to problems with the phone.
Code Message Description
78 Unauthorized Entry Incoming call received from a phone
reporting unauthorized entry.
79 Hardware Error Incoming call received from a phone
reporting hardware error. The HW is
shown in the data field. If there is
no entry in the data field the error
is intermittent (i.e. phone coin jam).
80 Collection without clear Someone has collected the money without
clearing the running totals.
82 Credit card hardware error Phone reports credit card reader problem.
83 Time out in Service Mode The payphone has had the service key
unlocked too long.
84 False incoming Call This is caused by the phone line in the
Modem ringing once and then stopping.
85 Non-Intellicall incoming call There is an incoming call detected by IFW,
but upon answer, no communications were
established. The call was probably not
placed by an Intellicall payphone.
86 Bad transmission for 3 incoming 3 attempts to communicate were unsuccessful.
87 N o IFW Response (no hybrid) Upon answering an incoming call, a four tone
herald was received but when a message was
sent there was no response. This sometimes
means that the hybrid is bad or missing.
88 Program RAM error An incoming call was received from a phone
which reports a bad program. An automatic
program download will begin if the program
file is available, as specified in the
download configuration.
206 Overdue billing records The billing records have been in the phone
beyond the requisite number of days specified
in the payphone's rate table.
207 Billing record area full The billing area cannot hold any further long
distance billing records. If this situation
occurs the payphone reverts to the AOS for
handling of long distance calls.
--
______________________________
Incoming Call Request Codes
______________________________
Code Definition Logged to Supp.log
42 Stuck key SK
43 Low battery LB
44 PCC error PCC
45 CDR full CRF
46 Card reader sensor fail CRS
47 Card left in reader CCL
48 Low activity, Direct LCD
49 Low activity, 0+ LA0
50 Low activity, OSP
51 Low activity, offhook LAO
52 Serviceman callout SCO
(using serial number)
53 Serviceman callout SCA
(using ANI)
---
INET Status Codes for Errors
When IFW connects to a payphone and an error is present, IFW will log
a 031 code in the Status Code field of the Trans.dbf. The Errbyte field
will contain a number representing the error or errors that are currently
detected in the payphone. The Errbyte field will continue to log this
number for each command given by IFW until the error is corrected.
Example:
D SERIAL DATE TIME CURTOT RUNTOTAL RE STA DWNLDFILE RE TRANS ERRBY
O 051234 06/27/1999 19:46:04 02 031 00 00257 32768
O 051234 06/27/1999 20:37:06 102.0000 224.40 02 055 00 00257 32768
O 051234 06/27/1999 20:37:07 02 067 00 00257 32768
In the above example, when IFW connected to the payphone an error was detected and logged as 031,
extended error (CDR full). The batch performed the commands in the group command. However, since
the error still existed, the Errbyte field remains as 32768. The actual error can be found by
examining the Supp.log file for a status code of 031. If you cannot find the error number in the
Error Word Integer Table, it means it is a multiple error. You can use simple subtraction to find
out what the multiple error is. (Usually done by an external program but can be done manually.)
1. Find the nearest number from the table that's less than or equal to the
error from the phone. Write down the error represented by this number.
2. Subtract the number in the list from the error number received.
3. Use the result of the subtraction to start over with step 1 again. For
example, if the error number in question is 00024, the nearest number
(less than or equal to) this error number is 16. This corresponds to
Dime Slot Sensor Error. When you subtract 16 from 24, the result is 8.
Code 00008 corresponds to Nickel Slot Sensor Error.
--
Transaction Indicators
Code Message Description
1 User abort User clicked Terminate Batch
icon while a batch was running.
2 No modems installed No modems are installed in the computer.
4 Communications error Various types of error (see additional
errors following this status code table).
5 Out of memory There is not enough computer memory
to perform the requested operation.
6 Parse error on batch file IFW cannot find the serial number,
schedule number, or the Group Command
name that was used in the batch file,
schedule file or the group files. Each
error gives a record / line number that
contains the problem. Open the batch file
and use the GoTo command to locate and
correct the error.
7 Parse error on schedule file The schedule file has been damaged.
8 Parse error on group file The group file has been damaged.
9 Phone database file error General error for the phone database file.
10 Phone index create error Unable to create the phone index file.
11 Phone index file error Phone index file read or write error.
12 Serial number is zero Serial # was 0 when IFW called the phone.
13 Rate table error A rate table error was detected in the phone.
14 Bad program RAM Phone program was bad when IFW called the phone.
15 Wrong serial number The Serial number sent by IFW does not match the
Serial Number in the phone.
16 No Answer The phone that was called never answered with a herald.
17 Max Retries Reached The maximum retry count set in the Configuration->System
view has been reached for this phone.
18 Modem removed from service If any Modem has 10 communications errors in a row, the
modem will be removed from service.
19 Human answered phone Someone answered the phone that IFW was calling.
25 Get serial number successful Serial number successfully retrieved from series 100 phone.
26 Get serial number failed Communications error or invalid data.
27 Set serial number successful Set serial number successfully completed.
28 Set serial number failed Communications error.
29 Get software version number Software version number successfully retrieved.
successful
30 Get software version number Communications error.
failed
31 Get error word successful Error word successfully retrieved.
32 Get error word failed Communications error.
33 Get rate table date successful Rate table date successfully retrieved.
34 Get rate table date failed Communications error.
35 Get model number successful Model number successfully retrieved.
36 Get model number failed Communications error.
39 Zero grand totals successful Zero grand totals successfully completed.
40 Zero grand totals failed Communications error.
41 Zero current totals successful Zero current totals successfully completed.
42 Zero current totals failed Communications error.
51 Get time successful Get time successfully completed.
52 Get time failed Communications error.
53 Set time successful Set time successfully completed.
54 Set time failed Communications error.
55 Get totals successful Get totals successfully retrieved.
56 Get totals failed Communications error.
57 Read call counters successful Read call counters successfully completed.
58 Read call counters failed Communications error.
59 Zero call counters successful Zero call counters successfully completed.
60 Zero call counters failed Communications error.
65 Download rate table successful Download rate table successfully completed.
66 Download rate table failed Communications error.
67 Download program successful Download program successfully completed.
68 Download program failed Communications error.
69 Get rate table successful Get rate table successfully completed.
70 Get rate table failed Communication error.
74 Set 5-minute timeout failed Command to set timeout was unsuccessful.
75 Authorized entry Incoming call received from a phone reporting
authorized entry.
76 Collection with clear Incoming call received from a phone reporting
a collection in which totals were cleared.
77 Full cash box Incoming call received from a phone reporting
a full cash box.
78 Unauthorized Entry Incoming call received from a phone reporting
unauthorized entry.
79 Hardware Error Incoming call received from a phone reporting
hardware error. The HW is shown in the data
field. If there is no entry in the data field
the error is intermittent (i.e., intermitten
coin jam)
80 Collection without clear Collection was made without clearing the totals.
81 Low activity The programmed activity levels expected were not
reached for the last 24 hours.
82 Credit card hardware error Phone reports credit card reader problem.
83 Time out in Service Mode Phone has had the service key unlocked too long.
84 False incoming call This is caused by the phone line in the Modem
ringing once and then stopping.
85 Non-Intellicall incoming call There is an incoming call detected by IFW, but upon
answer, no communications were established. The call
was probably not placed by an Intellicall payphone.
86 Bad transmission for 3 tries Three attempts to communicate were unsuccessful.
(Incoming)
88 Program RAM error An incoming call was received from a phone that reports
a bad program. An automatic program download will begin
if the program file is available, as specified in the
download configuration.
91 Clock stuck in phone The clock in the phone has stopped working properly. This
has not been implemented and is reserved for the future.
93 Low activity, Direct The payphone did not make the number of direct completed
calls within 24 hours based on the setting in the .pac file.
94 Low activity, 0+ The payphone did not make the number of 0+ calls within 24
hours based on the setting in the .pac file.
95 Low activity, OSP The payphone did not make the number of dial out Operator
Service Provider calls within 24 hours based on the setting
in the .pac file.
96 Low activity, offhook The payphone did not make the number of direct completed calls
based on the setting in the .pac file within 100 offhooks.
97 Service Callout IFW processed a request for Service Callout and performs the
commands in the Group file, Init.at2.
101 Starting get serial number IFW started the get-serial-number command.
102 Starting set serial number IFW started the set-serial-number command.
103 Starting get software IFW started the get-software-version-number command.
version number
104 Starting get error word IFW started the get-error-word command.
105 Starting get rate table date IFW started the get-rate-table-date command.
106 Starting get model number IFW started the get-model-number command.
108 Starting zero grand totals IFW started the zero-grand-totals command.
109 Starting zero current totals IFW started the zero-current-totals command.
114 Starting get time IFW started the get-time command.
115 Starting set time IFW started the set-time command.
116 Starting get totals IFW started the get-totals command.
117 Starting read call counters IFW started the get-speed-dial-counters command.
118 Starting zero call counters IFW started the zero-call-counters command.
121 Starting download rate table IFW started the download-rate-table command.
122 Starting download program IFW started the download-program-file command.
125 Starting to get billing records IFW started the get-bill-records command.
126 Starting to reset billing IFW started the reset-bill-records command.
records
127 Starting download speech file IFW started the download-speech-file command.
128 Starting to get billing history IFW started the get-bill-history command.
130 Starting to get rate table IFW started the get-rate-table command.
146 Starting to reset phone IFW started the reset-phone command.
147 Starting to get common IFW started the get-common-config command
config file
148 Starting to get battery level IFW started the get-battery command.
149 Starting to get CDRs IFW started the get-cdr command.
150 Starting to set ANI IFW started the set-ani command.
152 Starting to set elock code IFW started the set-elock-code command.
200 Warning: NO billing password The billing password has never been set in
the payphone.
201 Invalid billing password. The billing password is invalid.
202 Bad phone billing header. The billing record header has failed checksum.
Data is corrupted. This produces a .bad file.
Refer to your POSTREC User's Guide for infor-
mation about processing .bad files.
203 Bad ANI in phone The ANI number does not match the phone number
dialed when retrieving the billing records.
206 Overdue billing records The billing records have been in the phone beyond
the requisite number of days specified in the pay-
phone's rate table.
207 Billing record area full The billing area cannot hold any further long
distance billing records. If this situation
occurs the payphone reverts to the AOS for
handling of long distance calls.
209 Warning: Incorrect date & time. The payphone’s date/time disagrees with the PC's
date/time by +/- 5 minutes. This can effect proper
processing of billing records. Go into Manual Mode
and set the date and time for the payphone in
question. Consider modifying IFW system config-
uration to enable Auto-Update Date and Time field.
210 Bad money totals The money totals have been corrupted.
211 Bad configuration A version of phone code resides in the payphone
Software /Hardware that is not compatible with the hardware.
212 VICS access error A phone was erroneously programmed to call the
number for IFW instead of VICS for VICS validation.
214 Phone called IFW IFW received a call from the phone.
215 ANI corrected in phone IFW found bad ANI; updated it with the home area code in
(old ANI / new ANI) the Rate Table plus the last 7 digits dialed to reach the
phone (this is true if the Use Phone Database for ANI Check
field in the Configuration->System view isn't selected).
If this field is selected, then the ANI will be changed to
whatever 10-digit number is in the Phone.dbf.
219 Group Command Not Found This message appears when there is a Group Command (Group Cmd)
specified in the Phone.dbf and the Group Command does not exist
when the phone calls in to IFW.
220 Download common config Download common config successfully completed.
successful
221 Download common config failed Communication error.
222 Phone will reset after hang-up Phone will reboot after disconnect from IFW.
223 Phone may not reset after Communication error.
hang-up
224 Get common config successful Get common config successfully completed.
225 Get common config failed Communication error.
226 Get battery level successful Get battery level successfully completed.
227 Get battery level failed Communication error.
228 Get CDR records successful Get CDR records successfully completed.
229 Get CDR records failed Unable to retrieve Call records.
230 Clear CDR area failed Unable to clear Call records.
231 Init CDR area failed Communication error.
232 CDR area full Call detail records are over 136 records.
233 Call counter read successful Call counter read successfully completed.
234 Call counter read failed Communications error.
235 Set ANI successful Set ANI successfully completed.
236 Set ANI failed Communications error.
237 Set elock code successful Set elock code successfully completed.
238 Set elock code failed Communications error.
300 Cannot transmit Communications error.
billing password
301 Reset billing records failed Unable to clear billing record area.
302 Download speech successful Download speech successfully completed.
303 Download speech failed Communications error.
304 Get billing records successful Get billing records successfully completed.
305 Get billing records failed Communications error. Invalid billing password.
Bad billing header. IFW renames this file with
a .bad extension. Refer to your POSTREC User’s
Guide for additional information and instructions
on processing .bad files.
306 Get billing history successful Get billing history successfully completed.
307 Get billing history failed Communications error.
308 Set billing password successful Set billing password successfully completed.
309 Set billing password failed Communications error. Invalid billing password.
320 Reset billing area failed Unable to reset billing area.
- EOF -