FAQ

You can arrange an appointment by telephoning 0207 118 0407, our 24 hour line. You will be able to book an appointment over the phone. Calls are recorded for training and quality purposes.

If you have private medical insurance and would like your assessment and treatment to be paid for by your insurance provider, you will require a referral from your GP. You will be given an authorisation number by your insurer once you have confirmed you have a referral from your GP. Once you have given the authorisation number to a member of our administration team at Psymplicity Healthcare you are all set to proceed with your appointment.

If you have not received a referral from your GP yet or have not received authorisation from your insurer yet, do phone us to book your appointment early, to reserve the date and time, and you can subsequently obtain a referral letter and authorisation number from your health insurer. As long as this takes place prior to your appointment with us, your assessment and psychiatric treatment will be covered.

When can I get an appointment and when is the clinic open?

The clinic operates seven days a week with daytime, evening and weekend appointments. Same day appointments and next day appointments are often avaiable. You can call us on 0207 118 0407 an can find out when the next available appointment is. Calls are recorded for training and quality purposes.

How much does attending Psymplicity Healthcare cost?

We offer a variety of assessment and treatment packages at Psymplicity Healthcare.

We offer telephone & skype consultations, as well as traditional assessment and follow up appointments, in our own dedicated Central London, North West London and City of London discreet and comfortable consulting rooms.

We aim to make our service accessible to all and offer a variety of assessment and treatment packages, with access to Consultant Psychiatrists, Psychologists and Psychotherapists as well as our other Health Practitioners.

Some people will attend Psymplicity Healthcare for an assessment seeking clarification about what is wrong and what might help to improve their situation, and will not necessarily require any further follow-up following the initial consultation.

Many people will opt to have further follow-up sessions at Psymplicity Healthcare. This might be the case, for example, for patients initiated on medication which requires dose titration and monitoring. A number of difficulties treated at Psymplicity Healthcare can change over the course of time and benefit from active monitoring.

Anyone attending Psymplicity Healthcare for talking therapies will be given an idea during the assessment of the duration and frequency of the treatment package being suggested, which can range from a couple of sessions through to a commitment of a year’s duration or longer.

Of course at any point during the treatment process it is possible to discontinue treatment or therapy.

Where do appointments and therapy with Psymplicity Healthcare take place?

Our main centre is at our dedicated suite at 1 Harley Street. We also see clients in Temple Fortune, Northwest London. It is possible to see some of our therapists at alternative locations in London by arrangement if this is mutually convenient for both you and the therapist.

How do I know that the therapist I will be seeing is fully qualified?

Every practitioner working at Psymplicity Healthcare has trained to the highest standards and has had many years experience successfully working with patients.

At Psymplicity Healthcare each individual practitioner is required to go through a rigorous process, providing evidence of their training, appraisal, indemnity insurance, DBS and references . Every individual practitioner is also required to engage in continual professional development, supervision and regular appraisal.

Should I see a Psychiatrist, Psychologist, Psychotherapist or other Therapist?

When thinking about the type of Doctor or therapist to see first, it is worth considering the type of difficulty that you are having as well as the severity.

An assessment by a Psychiatrist – a qualified medical doctor – can often be a good place to begin, as consideration can be given to the whole spectrum of physical health and emotional health issues, and advice can then be given about the full gamut of available medical and non medical treatments.

Following an assessment by a psychiatrist a detailed plan would be put together that might involve physical health investigations such as blood testing and other investigations, medication may be prescribed and monitored and a referral can be made within the clinic to a psychology , psychotherapy or other healthcare professional as appropriate.

Occasionally a person may simply wish to engage with talking therapies or an assessment by a psychiatrist is not necessary. In this instance it is of course possible to proceed to directly to an assessment or treatment with a psychologist, psychotherapist or other healthcare professional at Psymplicity Healthcare.

If you are unsure of the best place to begin please call us and our care coordinator is available specifically to discuss with you the options and help you decide on the best course of treatment for you.

How soon can I get an appointment, how accessible is the service generally, and what provisions are there out of hours for urgent queries and advice?

At Psymplicity Healthcare, patient care is our first priority, and we aim to make our service as accessible as possible. With this in mind, we make every effort to offer new assessment appointments within 24 – 48 hours if this is requested, and can
arrange free urgent telephone consultations for advice. Our clinic telephone lines are open 24 hours a day , seven days a week.
A member of our senior team is on call at all times, and very urgent calls can be patched through to our senior team, overnight and at the weekend if necessary, via 0207 118 0407. Calls are recorded for training and quality purposes.

We aim to make our service accessible to all and offer a variety of assessment and treatment packages, with access to Consultant Psychiatrists, Psychologists and Psychotherapists as well as our other Health Practitioners. We offer a
medicolegal service, with Terms and Conditions, & Expert Witness CVs available upon request.

Should you require a free ten minute scheduled telephone consultation, to discuss your difficulties and so as to obtain some initial advice on whether we will be able to help you, a call can be arranged with a member of our senior medical team,
and should generally take place within 24 hours of you contacting our clinic on 0207 118 0407.