Web Content Viewer

Al Ufuq
Makasib Tier

Web Content Viewer

Al-Ufuq

Omantel's Al U-fuq Tier is designed to thank you as one of our valued customers. As an Al-Ufuq tier member you will enjoy an exclusive range of benefits, access to concierge services, and exclusive partners that offer special offers for you.

Eligibility

To unlock Al-Ufuq benefits and be part of this exclusive clubyou need to reach 20,000 status points in
the Makasib program within 1 year.

Benefits

Makasib Points

2

2

1.5

1

Redemption Partners

√

√

√

√

Makasib Daily Deal

√

√

√

√

Makasib Sindbad Miles

√

√

√

√

Makasib Wednesday Offers

√

√

√

√

Discounted Partners

√

√

√

Al-Ufuq App

√

Dedicated Line 1221

√

Concierge Service*

√

Road Assistance

√

Al Sarooj Lounge

√

Main Outlets Priority

√

*Charges of RO 12 will applyon some of the concierge services.

Concierge Service

As Al-Ufuq member you have access to the concierge service free of charge. You only have to cover any costs associated with performing the specific request. For example, you will not pay for the service of looking for and booking an appointment at the spa, however you will cover the cost of the spa treatment.
The Private Concierge Team is available to help you your personal life errands.

Arrange for automobile pick-up and drop-off service for dealer service**

Arrange for medical appointments, spa appointments, etc.

Arrange to buy special sports events tickets

All concierge services should be booked 72 working hours in advance.
* This service is only offered in Muscat governorate.
** Charges of RO 12 will apply while availing concierge services.

Roadside Assistance

You are provided with a complimentary membership to one of the best emergency roadside assistance programs throughout Oman and UAE. You will benefit from the following services:

Towing*

Battery boost

Flat tire change

Lockout assistance

Emergency fuel delivery*

*Your vehicle will be towed to the nearest service center within 100 KM, and charges will apply for the additional mileage. Also you will be charged the cost of the fuel, yet not its delivery. The emergency roadside assistance team will answer your calls 24/7 when you call 1221.

Web Content Viewer

You now have a dedicated call center to handle all your requests and inquiries with the highest quality standards. 1221 will be your main contact point. To access your contact center internationally please dial +968 5001221. You can dial it immediately from your Al-Ufuq application.

Web Content Viewer

For a superior level of treatment, relax in the Sarooj Ufuq Lounge that is located within our Sarooj Omantel Outlet. As you wait for your requests to be taken care of by your relationship manager, you will be served coffee and snacks and you can enjoy a selection of entertainment content.