Here are some tips on what to say and how to say it so people will want to listen. Too many times we end up stumbling all over ourselves, turning red with embarrassment or getting angry - all because of lack of communication. Do you often find yourself groping for the right words to say at critical moments, only to come up empty-handed? Do encounters with some people make you nervous or even cause you to freeze up? If you're like most people, there are times when you just can't seem to get your ideas across or when people seem bored with what you are saying.

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