This briefing paper is based on material from the book ‘Flight Catering’: Jones, P. Flight Catering. Butterworth-Heinemann, 2004, 2nd Edition. ISBN 0750662166.
The paper also draws specifically on two unpublished studies completed by the TCRC since publishing the textbook. The first was research into infight service departments of airlines – what they do and how they are organised. The second was a preliminary study of the scale and nature of demand in the industry based on passenger data from IATA.