Competition continues to escalate across industries, as technology continues to empower customers, who have access to growing pools of possible providers. Even as the competition for customers intensifies, so does the competition to retain a workforce that will keep those customers so satisfied that they remain loyal and recommend the company to colleagues and friends.

Google reveals the secret to effective teams…and it’s not what you think.
According to February issue of the Harvard Business Review, over the past two decades “the time spent by managers and employees in collaborative activities has ballooned by 50% or more”. Wondering how to create consistently effective teams that make that time productive in your own organization?

Employee satisfaction and motivation are directly tied to engagement and retention. Though a recent research study Dale Carnegie has identified specific leadership attributes that employees need to feel engaged and stay at their jobs. We review these attributes in this leadership blind spots infographic.

Successful leaders are reliable leaders—both internally and externally.
While a leader with Internal Reliability is true to their own beliefs and principles, a leader with External Reliability is true to others. They earn the trust and respect of everyone around them because they tell the truth and always admit when they are wrong.

By definition, leaders with External Reliability are honest and trustworthy to others. Their business relationships are ongoing works in progress that they have nurtured over time. People with External Reliability are, quite simply, liked. But that didn’t just happen by chance.

What exactly is External Reliability? In contrast to a leader with Internal Reliability (someone who is consistently true to thine own principles and beliefs; true to “Thine own self”), leaders with External Reliability are honest and trustworthy to others. While it’s important to hold firmly to personal values, leaders are less likely to accomplish goals without the trust of those around them.

Competition continues to escalate across industries, as technology continues to empower customers, who have access to growing pools of possible providers. Even as the competition for customers intensifies, so does the competition to retain a workforce that will keep those customers so satisfied that they remain loyal and recommend the company to colleagues and friends.