SUPPORT SERVICES

Dell EMC Support Services are built on a foundation of artificial intelligence (AI), machine learning and data analytics. Our Support Services are changing the way you look at saving time and increasing availability.

Maximize productivity and uptime with the support expertise, insights and technologies we’re known for across the globe. Our ProSupport Suite doesn’t just extend your IT team, it enables you to address issues before they impact your business. We are taking the “break” out of “break-fix."

Support Services

PROSUPPORT ENTERPRISE SUITE

Improve technology performance and increase productivity.

Built on a foundation of experts, tools, technologies and customer ease, ProSupport Enterprise Suite has the enterprise-class support your organization needs. Our services align with the criticality of your systems, complexity of your environment and how you allocate your IT resources.

PROSUPPORT ENTERPRISE SUITE

Improve technology performance and increase productivity.

Built on a foundation of experts, tools, technologies and customer ease, ProSupport Enterprise Suite has the enterprise-class support your organization needs. Our services align with the criticality of your systems, complexity of your environment and how you allocate your IT resources.

Accelerate your IT and workforce transformations with expert support and predictive, data-driven technologies.

Our ProSupport Suites, and support technologies such as SupportAssist, TechDirect and MyService360, shift age-old monitoring and maintenance routines from reactive to proactive, passive to predictive, manual to automated. And with actionable insights, Dell EMC Support Services don’t just extend your IT team, we enable you to resolve IT questions and problems in less time.

Support and Deployment Technologies

Dell EMC specialists are here to help.

Based on a February 2017 internal analysis of service tags from July 2009 to February 2017 for SC Series comparing the percentage of Severity 1 cases in systems with Optimize for Storage versus systems without it. Actual results may vary.

Dell Accidental Damage Service is only available during the term for Dell’s limited hardware warranty and excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customer may be required to return unit to Dell. Limit of 1 qualified incident per contract year. For complete details, visit Dell.com/service contracts. NOTE: Availability varies by country. To learn more, customers and Dell Channel Partners should contact their Dell sales representative for more information.