Welcome. The Albany Valvoline Instant Oil Change is located approximately .25 miles north of Westgate Plaza near the intersection of Central Avenue and Colvin Avenue next to Hannaford Plaza.
Carlos Blas Ramirez, Manager

COUPONS

Includes up to 6 qts. of Conventional oil, std. filter (prem. extra), lube & maint. check.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.

Includes up to 6 qts. of oil (diesel qts. may vary; see store for details), filter (prem. extra), lube & maint. check.
Plus Tax. Not valid with any other same-service offers/discounts, including fleets. Good at participating locations.

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TAKING CARE OF YOUR CAR IS EASIER THAN EVER

myCARFAX and Valvoline Instant Oil Change have partnered to make taking care of your car a little easier. Interested in seeing your vehicle’s service history? Just enter your car’s VIN or license plate info to see your free service history report online. myCARFAX offers you all of these benefits:

Notice of any open recalls for your vehicle

CARFAX vehicle service history

Alerts for upcoming recommended services

Address of your nearest Valvoline Instant Oil Change

RECOMMENDED SERVICES

FULL-SERVICE OIL CHANGE

TRANSMISSION SERVICE

FULL-SERVICE OIL CHANGE

Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.

Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.

The cost for accidents resulting from unperformed vehicle maintenance tops $2 billion a year, according to a 2004 study by Car Care Council. Here are three good reasons to choose Valvoline for your car maintenance needs:

Our skilled technicians are rigorously trained in an ASE-certified training program

For most of our services, you won’t even have to leave your car

On average, you’ll save up to 20%–50% on non-oil change services over the dealer1

FULL-SERVICE OIL CHANGE

TRANSMISSION SERVICE

RADIATOR SERVICE

FULL-SERVICE OIL CHANGE

Get a drive thru oil change with free, detailed maintenance check in about 15 minutes.

Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.

Help improve your ability to see others and their ability to see you. Make certain your headlights and taillights are in working order. Get your bulbs replaced in the same amount of time it takes to get an oil change.

DID YOU KNOW?

Routine maintenance can help keep you safely on the road and improve the fuel efficiency and performance of your vehicle. Stop in today for a free, maintenance check of fluids, air filter, bulbs, tires and wipers when you purchase an oil change.

CUSTOMER REVIEWS

The pricing were explained to me thoroughly, pricing was fair, and associates were honest and kind.

The pricing were explained to me thoroughly, pricing was fair, and associates were honest and kind.

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5

Anonymous

good friendly fast service

good friendly fast service

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5

Safet x

They're asking for more extra services.

They're asking for more extra services.

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5

Lance

Customer service was excellent in every respect

Customer service was excellent in every respect

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5

Anonymous

if you have problem with oil change they will check or repair it

if you have problem with oil change they will check or repair it

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4

Twasthere

It was my first time there they were all very nice to me explained all that they were doing i would definitely recommend others ...

It was my first time there they were all very nice to me explained all that they were doing i would definitely recommend others to vavoline for sure.

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5

Steve D

No problems at all over all.

No problems at all over all.

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5

Audrie S.

I had an excellent Service Man. Joe, was thoughtful and helpful and made it a pleasant experience. he explained everything wel ...

I had an excellent Service Man. Joe, was thoughtful and helpful and made it a pleasant experience. he explained everything well and was totally helpful.

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5

Butch P.

The staff were very polite and helpful and showed themselves with professionalism.

The staff were very polite and helpful and showed themselves with professionalism.

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5

Greedigreek

Devine was awesome, very personal and happy go lucky. Hope I get him again to work on my truck.

Devine was awesome, very personal and happy go lucky. Hope I get him again to work on my truck.

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5

Ross B

These guys work so hard! It was all just work, no stopping. It was a bit crazy.

These guys work so hard! It was all just work, no stopping. It was a bit crazy.

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5

Ladan A

Great customer service! Polite and fast.

Great customer service! Polite and fast.

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5

LeslieH

The customer service is outstanding. Moses was who helped me, and I liked his professionalism and friendliness. I will definit ...

The customer service is outstanding. Moses was who helped me, and I liked his professionalism and friendliness. I will definitely be back!

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5

Angela M

Over the summer, I was driving through albany and my car started to smoke. Thankfully I was on the road right next to the centra ...

Over the summer, I was driving through albany and my car started to smoke. Thankfully I was on the road right next to the central Ave Valvoline location in Albany. They saved me and my sanity that day and I will always go back to them for service on my mustang.

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5

Love1227

Carlos ,Devine and Juan F did an outstanding job.I had an oil change and also a transmission fluid exchange done.I was happy wit ...

Carlos ,Devine and Juan F did an outstanding job.I had an oil change and also a transmission fluid exchange done.I was happy with both services they preformed.once I arrived at Valvoline I was taken in right away and the service only took about thirty minutes.Amazing!I went back a couple days later for a level check and Carlos greeted me and checked the levels right away.Carlos is a gentle and kinharded person.It shows in his work!Thank you Devine,Carlos and Juan F

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5

Sassydaniela

The techs are lovely. Nice guys with great attitudes!!! I’ll definitely be returning!!!

The techs are lovely. Nice guys with great attitudes!!! I’ll definitely be returning!!!

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5

James

Manager pointed out my rear tired needed a control arm bushing.

Manager pointed out my rear tired needed a control arm bushing.

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5

OXY80

I was able to get an oil change and vehicle inspection quickly.

I was able to get an oil change and vehicle inspection quickly.

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5

Mimi Sapphire

No wait, total transparency, watched a very well oiled machine of gentleman workers who treated me with the utmost respect. No p ...

No wait, total transparency, watched a very well oiled machine of gentleman workers who treated me with the utmost respect. No pressure, very efficient.

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5

Nanarose1326

They were very friendly and when we didnt know something they offered they explained how important it was for the next to get it ...

They were very friendly and when we didnt know something they offered they explained how important it was for the next to get it done

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5

MJ

The techs were awesome... this is a great place for oil changes.

The techs were awesome... this is a great place for oil changes.

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5

Happy Customer!

Good service. No high pressure sales.

Good service. No high pressure sales.

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5

JasonG

I dont always take the time to review, but this was an awesome experience. I didn’t even get out of my car which was really coo ...

I dont always take the time to review, but this was an awesome experience. I didn’t even get out of my car which was really cool, and the staff was super friendly and nice. No pressure, very casual and I feel was a really thorough job. I will be back for next oil change, guy even hooked me up with a coupon

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5

Sam L

I go to Valvoline for all my oil changes and coolant changes.

I go to Valvoline for all my oil changes and coolant changes.

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2

mschaefer42

I just wish someone would’ve told me how long of a wait was expected. I sat there for an hour before they serviced my vehicle. I ...

I just wish someone would’ve told me how long of a wait was expected. I sat there for an hour before they serviced my vehicle. I’ve been going to VIOC for years and I’ve never had to wait that long. After this visit I realized I definitely need to weigh my other options as well.

I’ve had extremely bad experiences with other companies (your competitor) doing my oil changes before namely breaking my oil pan and blaming me for it, and not being knowledgeable about common car parts. As a result, I find it hard to trust most mechanics and feel that most will try to cheat me because I have limited knowledge in this area. When my change oil light came on I had been dreading taking it in and risking another ordeal. Let me tell you, after this most recent experience I don’t think I will ever take my car anywhere else for an oil change. The mechanics were friendly and upfront about everything, and went above and beyond to make sure that me and my car were great after we left. My only regret is that you don’t do more services for cars since I would definitely be coming to you for everything.

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5

Christina W.

The workers were exceptionally polite in their greeting and their work. They worked quickly and the teamwork between the worker ...

The workers were exceptionally polite in their greeting and their work. They worked quickly and the teamwork between the workers was great.

Devine D, Jovan C and Juan F quickly changed my oil, checked my tires (and filled them) and checked the levels of everything else that they needed to. They were professional, kind and very competent. Will definitely come back again.

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5

Eric L

The technicians were very friendly, knowledgeable and professional!

The technicians were very friendly, knowledgeable and professional!

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4

i do not his name

for long time waiting.

for long time waiting.

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5

Uptown GTJ

I have visited this business in the past and have been generally satisfied. This particular visit, however, I was immediately gr ...

I have visited this business in the past and have been generally satisfied. This particular visit, however, I was immediately greeted and ushered in by Devine D, and waited on by Devine and Kadeem R up top, and Juan F below. Devine was super friendly, courteous, and quite knowledgeable. He answered all questions and provided valuable information on the services and merchandise purchased. I was never pressured, but instead provided valuable information on my vehicles needs. Kadeem was swift and courteous as well, and also shared valuable information. Overall great customer service. Based on my experience, I will definitely be back and recommend Valvoline to family and friends. Thanks Devine, Kadeem, and Juan. Happy Holidays to all!

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5

Mimi G

I was in and out quickly and got what I needed.

I was in and out quickly and got what I needed.

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5

Anonymous

As a first time customer, I was really pleased with staff, the time I spent there,& the professionalism of the handling of the s ...

As a first time customer, I was really pleased with staff, the time I spent there,& the professionalism of the handling of the service. Horror stories put to rest. My dealer let me down for a 3week ahead appt. Headed out of town the next day & had no problems with getting service at this establishment, in my neighborhood. Thumbs up to the staff.

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5

Dirk D

In and out quickly

In and out quickly

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5

Dan B

Great service

Great service

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5

LynetteD

The staff was very friendly and helpful

The staff was very friendly and helpful

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5

Mumsy Wilberforce

The guys are amazing. They are always so helpful and willing to help. I was helped by Moses. Great customer service. He’s the be ...

The guys are amazing. They are always so helpful and willing to help. I was helped by Moses. Great customer service. He’s the best

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5

Harry Whispell

The service was great!

The service was great!

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5

Dana

The service was great and I like the job they did on my car

The service was great and I like the job they did on my car

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3

Kreilly

The price was much higher than my local shop for a synthetic blend oil change. I don’t think I see myself returning due to the c ...

The price was much higher than my local shop for a synthetic blend oil change. I don’t think I see myself returning due to the cost. I had planed on rotating my tires as well, but that cost almost twice my local shop. The convience of the instant oil change isn’t worth the much higher price to me.

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5

SAMANTHA17

Devine D was extremely helpful throughout the whole progress-- trustworthy, in that he told me the light wasn't broken, just nee ...

Devine D was extremely helpful throughout the whole progress-- trustworthy, in that he told me the light wasn't broken, just needed to be screwed in -- saving me money. He kept me posted throughout the whole process and he was a great customer service representative. Friendly, knowledgeable, and clearly a leader.

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5

Jay

Everyone was very friendly, professional and helpful. Devine was amazing! I will be back!

Everyone was very friendly, professional and helpful. Devine was amazing! I will be back!

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5

mantra99

The energy of staff was great. Everything went quickly and efficiently. They explained everything thoroughly. You have a great t ...

The energy of staff was great. Everything went quickly and efficiently. They explained everything thoroughly. You have a great team there.

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5

Escape

The representative that helped me was awesome! He helped me learn so much about my car. He was very patient and informative I ho ...

The representative that helped me was awesome! He helped me learn so much about my car. He was very patient and informative I hope every customer gets such great service from him.

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5

Kim G.

Everyone was knowledgeable & friendly

Everyone was knowledgeable & friendly

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5

Fran N.

Everyone was friendly, knowledgable, seemed helpful to each other if they were waiting for the worker in the bay to finish somet ...

Everyone was friendly, knowledgable, seemed helpful to each other if they were waiting for the worker in the bay to finish something! I was in and out in under 30 minutes. Went back today for serpentine belt replacement and was out in about an hour. Both visits were exceptional. Prices very good and time spent wonderfully short! Will definitely return!

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5

TWBD

The young man who directed me in was kind, knowledgeable & professional. As a senior citizen, he was such a delight and impress ...

The young man who directed me in was kind, knowledgeable & professional. As a senior citizen, he was such a delight and impressive!!!

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5

Roxy

Overall great experience. Mechanic was so nice and great personality

Overall great experience. Mechanic was so nice and great personality

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4

Latesha Queen

It was a good experience but it was “dry.” The tone was quiet and “down to business.”

It was a good experience but it was “dry.” The tone was quiet and “down to business.”

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5

Valvoline 4eva

I asked the tech to perform just a oil change because I was on a time schedule. Tech completed task and had me out before expec ...

I asked the tech to perform just a oil change because I was on a time schedule. Tech completed task and had me out before expectation!

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5

George G

Didn't have to wait. Pulled right in . Staff very helpful

Didn't have to wait. Pulled right in . Staff very helpful

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5

Slade

The guy who serviced our car was awesome. We were in a rush and he helped us get out fast. He didn’t try to sell me anything whi ...

The guy who serviced our car was awesome. We were in a rush and he helped us get out fast. He didn’t try to sell me anything which I really appreciated. We will come again.

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5

Keri B

Every worker that walked by my car said good morning, and told me to have a good day. The two gentleman that helped, are the nor ...

Every worker that walked by my car said good morning, and told me to have a good day. The two gentleman that helped, are the normal ones who work on my car when I go. They remembered my name, my golf clubs and were very polite. It is nice going somewhere to get my car fixed and being treated nicely. I will absolutely continue coming to this location.

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5

Sue

I did on inspection thier and i like the warmness of your staff make me come back

I did on inspection thier and i like the warmness of your staff make me come back

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4

G

Wait time. No clear organization to which bay to arrive at.Staff acknowledged that the afternoon I visited was unusually busy an ...

Wait time. No clear organization to which bay to arrive at.Staff acknowledged that the afternoon I visited was unusually busy and it appeared that they were also training new staff. I understand that this slows the process down and don’t hold that against them.

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5

Cesar Q

When no one else would take me in, Valvoline was there for me! I had been contacting competitors for literally weeks for a conve ...

When no one else would take me in, Valvoline was there for me! I had been contacting competitors for literally weeks for a convenient time for them to take me in and they were never available. 5 hour wait times, schedule with us three days in advance, or even just being rude to me over the phone. I pulled in to your location expecting the same results and, boy, was I wrong. The assistant manager, Joe, greeted me right as I arrived and within three minutes I was in there getting my car fixed! I couldn't believe it. All these other guys were more focused on selling tires then providing me the maintenance I needed. Joe and his team were very professional, courteous and oh so fast. It must not have been 20 minutes and I was out of there! Tire pressure, air filter, all fluids, lights and more were checked. A brake light was replaced in fractions of the time it would have taken me and my oil was changed out in a jiffy (pardon the expression :) ). Although the the price for oil is slightly higher than the competitors, the service and convenience makes every penny worth it. Thanks guys, you were great.

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5

Teresa H

It was nice to sit in my car during the service, and I felt a part of the process. David was very friendly and knowledgeable, an ...

It was nice to sit in my car during the service, and I felt a part of the process. David was very friendly and knowledgeable, and explained everything so I could understand it.

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5

Donnell #AyethangDistinguished

The staff there goes beyond the call of duty with service of labor and customer service skills.

The staff there goes beyond the call of duty with service of labor and customer service skills.

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4

MaryT

I never got a printed bill. It was suppose to be via email, but I never received it.

I never got a printed bill. It was suppose to be via email, but I never received it.

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5

Mary

Our service guy David was extremely polite and knowledgable.

Our service guy David was extremely polite and knowledgable.

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5

Lance

I was able to get in and out in very short period of time while still acquiring the services I needed....

I was able to get in and out in very short period of time while still acquiring the services I needed....

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5

Rose R

The young man Carlos was very specific, very friendly professional and showed he valued you as a customer

The young man Carlos was very specific, very friendly professional and showed he valued you as a customer

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5

Andrea F

Came in for an inspection. Quick and courteous service.

Came in for an inspection. Quick and courteous service.

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5

student594

Devine D and Thai D worked efficiently and were friendly.

Devine D and Thai D worked efficiently and were friendly.

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5

Bre K.

I was highly satisfied because of the workers were polite and let you know what they were going to do before performing any work ...

I was highly satisfied because of the workers were polite and let you know what they were going to do before performing any work that needed to be done! I would recommend services from Valvoline any time. I've been using this service for quite some time and so far I've never had any problem!!

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5

Tom max

It was quick and everyone polite

It was quick and everyone polite

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5

Joe G

The work was completed in a professional and detailed manner

The work was completed in a professional and detailed manner

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5

Anonymous

The person who served for me was eexelent.

The person who served for me was eexelent.

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5

Kay R

Promptness and professionalism of service received

Promptness and professionalism of service received

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4

Lou C

I was very satisfied with my visit. Staff was great

I was very satisfied with my visit. Staff was great

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5

Grace

Devine and David showed great customer service and explained everything to me

Devine and David showed great customer service and explained everything to me

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5

Tomas

I was satisfied because of the timely matter I was served

I was satisfied because of the timely matter I was served

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5

Alana M

The assistant manager David was very friendly, and knowledgeable. He was courteous and took the time to explain everything, as I ...

The assistant manager David was very friendly, and knowledgeable. He was courteous and took the time to explain everything, as I know nothing about cars. I was impressed with his work ethic, and promised to return, because of the services he provided.

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5

Emma F.

This is my second time here. Came back because of the great customer service and trustworthiness of the staff the first time. ...

This is my second time here. Came back because of the great customer service and trustworthiness of the staff the first time. Juan was my guy this time and he was awesome! So friendly and trustworthy. Exceeded my expectations (which were already set high after my first time here)! Thorough in his work, didn’t try to oversell anything, and didn’t treat me like some dumb girl who he assumed didn’t know anything.

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5

James P

No waiting. Drove right in and had service done in minutes and on my way. Had a cup of coffee I didn't even get to finish. Lo ...

No waiting. Drove right in and had service done in minutes and on my way. Had a cup of coffee I didn't even get to finish. Love that speedy service. And the fact I didn't have to get out of the car. I have pumped gas that took longer. Thanks Valvoline.

I’ve been coming here for a long time. The staff has ALWAYS been warm and engaging. I LOVE the way they itemized my service opti ...

I’ve been coming here for a long time. The staff has ALWAYS been warm and engaging. I LOVE the way they itemized my service options. I have a Volvo, and was able to bring my services current without paying an astronomical fee. I REALLY appreciate the competitive pricing and honesty for my options. As a result, I found myself adding more services to my “menu”, but it was affordable. The mechanics also really did the work. I’m not going to patronize any business that half does the work. Thank you!

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5

MOilChange

Very polite staff.

Very polite staff.

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4

Holly D

The wait time and oil change was a bit pricey.

The wait time and oil change was a bit pricey.

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2

Courtney M

Staff complained about the skid plate on my 4runnerPrice was not mentioned until after oil change began

Staff complained about the skid plate on my 4runnerPrice was not mentioned until after oil change began

The convenience of service. Getting your oil change done in 20 minutes instead of waiting 2 hours like the dealers do. At least you can see the work being done.

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5

kstyle14

Quick, fast, and thorough

Quick, fast, and thorough

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5

Ashley

The Assistant Manger I think his name is David he was very nice and kind.He explained to me what needs to be done to my car and ...

The Assistant Manger I think his name is David he was very nice and kind.He explained to me what needs to be done to my car and why it needs to be done. I was highly impressed I love Valvoline been coming to the same Valvoline on Central Ave for years .

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5

Dan S

Everyone was courteous and efficient. I liked the way they called out the different jobs so everyone knew what was going on

Everyone was courteous and efficient. I liked the way they called out the different jobs so everyone knew what was going on

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1

mmoysan

Ioriginally came in at 5:30 and was told one other person was waiting for an inspection and that it would take about 40 minutes. ...

Ioriginally came in at 5:30 and was told one other person was waiting for an inspection and that it would take about 40 minutes. No one ever told me how much it was until my vehicle had been serviced. It wasn't until 7:00 that my vehicle was ready. At about 6:50 no one came to tell me my vehicle was ready instead another technician I had never spoken to came to me and said "my engine had fallen out and they were getting it towed. In which manner I said very seriously are you serious? And he kept playing along and eventually said no and that my car was fine. 10 minutes later the manager finally told me my vehicle was ready. After I expressed my concern and got back into my vehicle I was approached again. The technician wanted to make sure I was alright probably because I was complaining about his unprofessional behavior. At that point I told him to walk away and stop talking to me.I have been coming to this location for over 4 years and not once have I ever been harassed or experienced such unprofessional behavior. I hope at the very least someone speaks to this person about his inappropriate behavior. I do not appreciate being harassed when I am a paying customer.

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5

Melissa K.

Good service and great staff!

Good service and great staff!

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5

Laurie C.

Staff is ALWAYS polite, friendly. I did not have the money for anything on this visit other than the inspection & I let them kn ...

Staff is ALWAYS polite, friendly. I did not have the money for anything on this visit other than the inspection & I let them know that and they respected that information. I have used this Valvoline shop before and will continue to do so. They also have about the cleanest rest room I have ever seen in a garage or store and I let them know that. I wish you offered more automotive services.

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5

Amanda1025

Everyone was very helpful and they allWorked together to get things done quickly. Juan was very honest with me and checked on th ...

Everyone was very helpful and they allWorked together to get things done quickly. Juan was very honest with me and checked on things before recommending I purchase anything

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5

Joe P

The service was quick and efficient. The staff was very friendly.

The service was quick and efficient. The staff was very friendly.

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5

Mantra99

Crew was courteous and friendly.

Crew was courteous and friendly.

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5

Soje

The staff at this Valvoline location are the best. I am always treated with kindness and respect. While waiting, I enjoy listeni ...

The staff at this Valvoline location are the best. I am always treated with kindness and respect. While waiting, I enjoy listening to the technicians interactions.

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5

Paul K.

The Service team was great! The CSR David, Topside:Paola J, Kadeem R. Bottomside Marcellus.

The Service team was great! The CSR David, Topside:Paola J, Kadeem R. Bottomside Marcellus.

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5

Sass T Fide

The technicians were polite, courteous, professional and efficient. They work very quickly the wait time for service was longer ...

The technicians were polite, courteous, professional and efficient. They work very quickly the wait time for service was longer than the time spent on the car as the site was extremely busy.

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5

Kim B

I am a returning customer this is a clean facility I appreciate the time and the care given to me all the operators are knowled ...

I am a returning customer this is a clean facility I appreciate the time and the care given to me all the operators are knowledgeable and don’t pressure me into buying products. At this particular visit Matt was there technician he was clear for size and respectful of my needs on this visit as an asset to Valvoline and should be treated with respect the company can count on him.

Service & customer services is highly appreciable.but please take care of visiting room. i don't want to share enough. but pleas ...

Service & customer services is highly appreciable.but please take care of visiting room. i don't want to share enough. but please make it secure.

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4

JimM

I think the service was good and the place was clean but there was nothing that elevated my visit to Highly Satisfied.

I think the service was good and the place was clean but there was nothing that elevated my visit to Highly Satisfied.

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5

Dana bee

They,we're very courteous and polite

They,we're very courteous and polite

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5

Jerries Guyana

The fact that I was present in the van and I saw what the attendants were doing made me feel extremely comfortable.

The fact that I was present in the van and I saw what the attendants were doing made me feel extremely comfortable.

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5

Bennie

Just straight up good service

Just straight up good service

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4

Anonymous

a mix up about a light that was not changed. Not charged either. A question about the pricing on the coupon also. Not a problem ...

a mix up about a light that was not changed. Not charged either. A question about the pricing on the coupon also. Not a problem but ...

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4

Anonymous

Staffs were friendly and helpful, keep it up team.

Staffs were friendly and helpful, keep it up team.

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5

Staci Lynn

Everytime I go there, the staff is nice and they do whatever there Job well and will always try to help me with any issue I have ...

Everytime I go there, the staff is nice and they do whatever there Job well and will always try to help me with any issue I have.

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5

RobHonda75

Professional and friendly and helpful staff.

Professional and friendly and helpful staff.

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4

Pameladuel

They did exactly what I needed and with a smile.

They did exactly what I needed and with a smile.

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5

Stormy819

I’m Leary of all people who work on my car

I’m Leary of all people who work on my car

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4

Gary

My former Valvoline store on Central Ave in Colonie closed. I had been to the Westgate/Albany location before so I went there a ...

My former Valvoline store on Central Ave in Colonie closed. I had been to the Westgate/Albany location before so I went there as the closest alternative. At Colonie they would always tell me they had checked all the other fluids and would let me know if they had topped any off or had other suggestions. That did not happen at the Albany store, but they were busy. I did not find any fluids low after leaving the Valvoline store.

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5

Rm

Customer service was extremely satisfying

Customer service was extremely satisfying

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5

Samir

Quick, expertise services.

Quick, expertise services.

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4

CTM

The staff was clearly hustling, but it did not seem as if there was enough staff

The staff was clearly hustling, but it did not seem as if there was enough staff

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5

Cynthia M.

The technicians were friendly and efficient.

The technicians were friendly and efficient.

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5

julie.c

They Were Very polite And The Job Was Done In A Matter Of Time.

They Were Very polite And The Job Was Done In A Matter Of Time.

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5

Anonymous

The service was done in a professional manner. The wait time was not too bad.

The service was done in a professional manner. The wait time was not too bad.

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5

Anonymous

Went smoothly. No hard sell. Quick. Courteous.

Went smoothly. No hard sell. Quick. Courteous.

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5

Roseunicorn

Friendly, quick, knowledgeable staff that I trusted did a good job

Friendly, quick, knowledgeable staff that I trusted did a good job

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5

Tony A

The service was efficient once they got to me. The wait for my NY inspection was around 10 to 15 minutes, but I got there shortl ...

The service was efficient once they got to me. The wait for my NY inspection was around 10 to 15 minutes, but I got there shortly after they opened on a Tuesday at around 7:30am. This Valvoline does have a huge wait issue! I've been here at about 1pm or 2 pm for an oily change and was told that I'd have to wait over an hour! But, that, I suspect, is due to it's location; inner city, economically & educationally disadvantaged neighborhood. Also, I think there's a lot of time consuming peripheral car care going on aside from oil changes and they take significantly more time.I like that they didn't pressure sell needlessly. I usually go to a Valvoline at home in Syracuse on Erie Blvd downtown, If they could, these people would rip up the pavement and tell you that you have to buy it or else your going to die the minute you drive off without it!

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5

SHUNDEL.L

Car still runs beautiful

Car still runs beautiful

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4

Wasan J

It's just the waiting time it was really so long but everything else was great .

It's just the waiting time it was really so long but everything else was great .

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4

Bk

It was just a very busy day so I had to wait outside for a while.

It was just a very busy day so I had to wait outside for a while.

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5

karen t

I am holding on to an old 2006 Chevy Malibu. Oil changes and advise can be crucial to the maintenance and life of my car. These ...

I am holding on to an old 2006 Chevy Malibu. Oil changes and advise can be crucial to the maintenance and life of my car. These new gentlemen were quick, prompt, polite, knowledgeable and informative. I believe this franchise is under new management as I have had some disappointments in the past with completely different employees and management. My car is running fine. I passed inspection without being asked to make questionable repairs. I have started using synthetic oil this visit due to my nearing 70,000 Mi mark

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5

Bob M.

Friendly service, great work

Friendly service, great work

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5

Allison m

The service was quick. I was given options that were recommended in addition to what I was getting but no pressure to buy. Staff ...

The service was quick. I was given options that were recommended in addition to what I was getting but no pressure to buy. Staff was very friendly. I go to that particular valvoline because of the timeliness and friendliness of staff even though it is a little out of my way. Always recommend valvoline

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5

Oniya M.

Costumer service was very professional and friendly

Costumer service was very professional and friendly

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5

MIKE M

ALWAYS GET GOOD SERVICE THERE SINCE IM A REGUALR

ALWAYS GET GOOD SERVICE THERE SINCE IM A REGUALR

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5

Wanda B

The attendant, David, was very informative and friendly. He did not hesitate to answer any and all question I asked. He explain ...

The attendant, David, was very informative and friendly. He did not hesitate to answer any and all question I asked. He explained everything he did to my car and also pointed out the differences in the cost of the different oil. Also showed me the air filter and told me why I did not need a new one.Very pleased with this young man...

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5

Barry Barwood

Got the job done fast and told me all the the survey of the van was ok

Got the job done fast and told me all the the survey of the van was ok

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5

Yvette M

Staff were very friendly and courteous. They knew what they were doing. Quick and efficient

Staff were very friendly and courteous. They knew what they were doing. Quick and efficient

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5

Karen W

Men were complete gentlemen and easy to talk to. It all went in a timely manmer even though there were 3 of us there at same ti ...

Men were complete gentlemen and easy to talk to. It all went in a timely manmer even though there were 3 of us there at same time Even the employee that was taken the orders came on board and the manager was training him on how to do certain jobs on the cars. He was very kind in talking to him.

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5

Soje

It was a great experience.

It was a great experience.

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5

Brownie

Staff were very informative and i only use valvoline to change my oil

Staff were very informative and i only use valvoline to change my oil

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5

Juliaf

Very pleasant staff. I liked that they performed a checklist of actions . They did not pressure me to purchase additional servic ...

Very pleasant staff. I liked that they performed a checklist of actions . They did not pressure me to purchase additional service, which will encourage me to send my son there on his own next time.

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5

MS

Staff was very friendly and kept in constant communication with me. I will be returning for future services.

Staff was very friendly and kept in constant communication with me. I will be returning for future services.

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5

June

The mechanic is highly professional, very polite, extremely pleasant to talk to, and explains the service thoroughly.

The mechanic is highly professional, very polite, extremely pleasant to talk to, and explains the service thoroughly.

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5

John L

John and David were very prompt in greeting me and patiently answered all of my questions. My air conditioning had been making s ...

John and David were very prompt in greeting me and patiently answered all of my questions. My air conditioning had been making strange sounds since I bought the car about a year ago, but I assumed it would be expensive to fix so I ignored it. It turns out a mouse had chewed through the cabin air filter. When they replaced the filter, the sounds stopped. I have had my oil changed/car looked at three times since buying it and no one else looked at the cabin air filter. What a nice unexpected benefit of going for an oil change!

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5

CB

Professional staff

Professional staff

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5

Sterling H

Very professional & knowledgeable

Very professional & knowledgeable

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5

Tim

Always treat me with a lot of respect.

Always treat me with a lot of respect.

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5

EBB

Technician that took care of my car was very friendly, curteous and polite

Technician that took care of my car was very friendly, curteous and polite

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4

Kristen M

There was a longer than usual wait. Not any fault of the technicians. It’s a hot and busy time of year the day before a holiday. ...

There was a longer than usual wait. Not any fault of the technicians. It’s a hot and busy time of year the day before a holiday. I’ll be back :)

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5

RegA

I’ve been going to Valvoline for the past 20 years and trust their work. Keep up the good work.

I’ve been going to Valvoline for the past 20 years and trust their work. Keep up the good work.

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5

Keyari

I didnt know anything about my car , he was a great help. Even though it was hot The Guy was very energetic and nice to me , gre ...

I didnt know anything about my car , he was a great help. Even though it was hot The Guy was very energetic and nice to me , great great great service. Love the energy.. I dont know his name he gave me about 3 CODY , CARL , MATT 😂😂 idk good job !! Enjoyed my trip . Thanks for doing my air filter on my maxima . Will return when i need more work done.

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5

Mary C

Shared info quickly. Professional, courteous staff. Todd got right on the inspection and completed his tasks responsibly and wit ...

Shared info quickly. Professional, courteous staff. Todd got right on the inspection and completed his tasks responsibly and with true professionalism. Will return and look for Todd’s aisle.

Manager continually updated me of the estimated wait time. The technician, once woeking on my car, was quick and efficient and ...

Manager continually updated me of the estimated wait time. The technician, once woeking on my car, was quick and efficient and knowledgable. Great staff. Very happy coming here.

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4

Les V

I was in and out real quick.

I was in and out real quick.

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5

Elizabeth B

I visited the Valvoline at 924 Central Ave in Albany, after a lot of internal debate about going to the much more convenient loc ...

I visited the Valvoline at 924 Central Ave in Albany, after a lot of internal debate about going to the much more convenient location much closer to my new apartment. I am so happy that I made the 45 min drive and returned to the same place I have been getting my oil changed since I made the move to the big city of Albany! Upon arrival the first thing I notice was the lack of a wait, which is always a huge plus. Secondly I noticed the incredibly warm and inviting smile from John. He was a doll to work with. As a woman, often times going to any body shop results in being taken advantage of. John on the other hand treated my like anyone else. He even asked me to step out to show me where I may have a possible oil leak. I greatly appreciate his level of attentiveness. Throughout my entire experience John was a wonderful person to work with. The only thing that brighten my visit to Valvoline more was the beautiful serenade I received from Matt. His rendition of Elvis' "I Can't Help Falling in Love with You" left me speechless. His voice was that of an angel. My only complaint was that I spent the next 2 days singing it. At least it is a wonderful song. All in all, wonderful experience!

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5

Hsp619

I waskept inform while I waited. Once I got in for my service the customer was very professional and courtesy. The people that ...

I waskept inform while I waited. Once I got in for my service the customer was very professional and courtesy. The people that worked there seem to take pride in there job and they enjoyed what they were doing. It reflected in there attitudes.

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5

delaramusic

Tony was very friendly!

Tony was very friendly!

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5

Michael P. applauds Valvoline for their expertise.

I pulled into the Valvoline Service Center because I had a light lit up on my dashboard. The technician identified the problem ...

I pulled into the Valvoline Service Center because I had a light lit up on my dashboard. The technician identified the problem immediately as a blown rear light. He immediately set out to fix the problem and within 10 minutes we were on our way.

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5

AshleyMichelle

I was able to dropnit off while I went to a meeting. Staff informed me of an oil leak that I was already aware of, but didn’t tr ...

I was able to dropnit off while I went to a meeting. Staff informed me of an oil leak that I was already aware of, but didn’t treat me like an idiot (I am a female) like I have experienced at other places.

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5

Albany Driver

These guys are AWESOME.. I very much trust and appreciate these guys at the Central Ave location that I go to.. they are all ...

These guys are AWESOME.. I very much trust and appreciate these guys at the Central Ave location that I go to.. they are all very friendly and just wonderful.. this is the only place that I know I can go with my car and get great service and not feel as if I'm being pressured or being taken advantage of.. this most recent service was great, beyond my expectations.. great staff, very fair pricing that I don't mind paying because i know i was well taken care of. Thank you to the guys at the Central and Colvin Valvoline.. you were the one good thing that went well for me that day..!

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5

Maria

Very friendly and hard working staff

Very friendly and hard working staff

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5

Julie H.

I can’t remember the technicians name but he was super friendly, extremely knowledgeable, very courteous and helpful. Please fin ...

I can’t remember the technicians name but he was super friendly, extremely knowledgeable, very courteous and helpful. Please find out his name and give him a raise!!! Excellent customer service!!!

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5

Roger McSteinworth

Service was quick and easy. It wouldn't be much less expensive if i changed my oil myself, so this is a great value.

Service was quick and easy. It wouldn't be much less expensive if i changed my oil myself, so this is a great value.

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5

BENZ

Awesome professional work and service

Awesome professional work and service

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5

Anonymous

The team was fast. The guy helping me was so friendly and made my overall experience very enjoyable. As an observer, everyone wo ...

The team was fast. The guy helping me was so friendly and made my overall experience very enjoyable. As an observer, everyone working was operating as a team it was good to see each one of them offering each other a hand to help move oil changes out the door.

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5

JoeA

Quick, easy, friendly and professional.

Quick, easy, friendly and professional.

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5

Teresa H.

Quick, efficient,and friendly staff

Quick, efficient,and friendly staff

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5

Esther D

The staff was awesome will be back.

The staff was awesome will be back.

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3

Sms

The wait was very long

The wait was very long

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5

comptrbear

Because they did a good job and put floor and seat covers in the car so as not to dirty the vehicle.

Because they did a good job and put floor and seat covers in the car so as not to dirty the vehicle.

Great customer service from the get go. I was treated with a lot of respect. Didn’t get pressured into anything other then what ...

Great customer service from the get go. I was treated with a lot of respect. Didn’t get pressured into anything other then what I went to the shop for. Overall great service.

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5

Kielah

I had a wonderful experience with the person who served me Scott he has great customer service skills and very friendly everythi ...

I had a wonderful experience with the person who served me Scott he has great customer service skills and very friendly everything was awesome the service guys was great Jeffrey and Cody thank you guys I'll definitely be back soon!

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4

Simply Blunt

Service providers were very friendly and explained everything as they provided the services.

Service providers were very friendly and explained everything as they provided the services.

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2

James S

In total, I was at Valvoline for about 2 hours for an oil change. I waited outside for over an hour, and in the bay for at least ...

In total, I was at Valvoline for about 2 hours for an oil change. I waited outside for over an hour, and in the bay for at least 45 minutes. They were very clearly understaffed for the expectations placed on them. All of the employees were working hard, but there was too much to do. Mechanics had to be pulled up from underground to help in the bays. The atmosphere was generally chaotic.The employees here are knowledgeable and friendly, and this is why I continue to come back to this location. In particular, the manager's positive attitude and encouraging words were really well received, and helped me feel as though I was being considered despite the incredibly long wait time. The Albany Valvoline on Central Avenue has a great staff, and I would recommend improving the scheduling if you want to keep good employees and loyal customers like myself.

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5

Anonymous

Just everything was right

Just everything was right

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5

Anonymous

The whole staff was awesome!

The whole staff was awesome!

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5

LindslieH

The manager Jeff was extremely friendly, as well as the assistant manager (whose name I forget, unfortunately). I didn't feel p ...

The manager Jeff was extremely friendly, as well as the assistant manager (whose name I forget, unfortunately). I didn't feel pressured to upgrade, and got exactly what I came in for. It was a new experience for me and my very first time at a valvoline. I will definitely be back! I did use a coupon, and I plan to do so again since I like to pay less than $30 for an oil change.

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4

Kelvin

no real reason

no real reason

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2

Anonymous

Oil change price with coupon still 20 tov30 dollars more than competitors

Oil change price with coupon still 20 tov30 dollars more than competitors

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5

dave

All of the representatives I dealt with were very friendly and professional.

All of the representatives I dealt with were very friendly and professional.

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5

Laura

The staff on were very friendly and apologized for he wait time.

The staff on were very friendly and apologized for he wait time.

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4

Mike1969

Took almost 45 minutes for an oil change

Took almost 45 minutes for an oil change

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5

Akbar Syed

It’s Quick and staff is very friendly and trust worthy. They don’t discriminate with Asian . 👍

It’s Quick and staff is very friendly and trust worthy. They don’t discriminate with Asian . 👍

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3

Kanevick

I told the associate I only wanted a basic oil change with no added labor or added expenses. He then asked me if I wanted an upg ...

I told the associate I only wanted a basic oil change with no added labor or added expenses. He then asked me if I wanted an upgrade on the oil even after I told him exactly what I wanted. He then asked if I wanted a power steering fluid change a transmission fluid change and a tire rotation. He told me that my tires were wearing uneven. My tires were bought brand new 4 months ago and were properly balanced. I have only put on about 3000 miles in those 4 months with no long extended periods if driving. I felt he was wrong to continuously ask me if I wanted more work done to my car even after I told him all I wanted was a basic oil change. I don't think I will return.

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5

KBurke

I was greeted by 3 different reps and they were all friendly. They explained everything step by step and were keeping conversati ...

I was greeted by 3 different reps and they were all friendly. They explained everything step by step and were keeping conversation while also getting the job done. I will absolutely go back to this location.

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5

Chris D

Alexander was amazing and extremely nice as well as patient. He was very welcoming and so knowledgeable about the products. What ...

Alexander was amazing and extremely nice as well as patient. He was very welcoming and so knowledgeable about the products. What I liked the most was that my oil was checked to see if I needed a change. What i liked the MOST was that Alexander printed out a paper for me basically about my vehicle's make which included specific and important things such as getting a transmission oil change after every 30k miles. I have never received such great customer service elsewhere. You guys are awesome and thank you very much Alexander for your help today. You were great!

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5

Dan

The attendant who worked with me, I believe was the manager, was extremely professional and incredibly knowledgeable. My one com ...

The attendant who worked with me, I believe was the manager, was extremely professional and incredibly knowledgeable. My one comment is that it seems that he was the first person to actually go about doing the full check that comes with an oil change. I was surprised that they checked the passenger cabin air filter which to my recollection, no one at that location checked previously. But he really made my experience at that valvoline location.

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4

LeGrande

I was satisfied.

I was satisfied.

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5

Anonymous

Great service

Great service

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5

Trumayne w

My car is like brand new.

My car is like brand new.

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5

TK

Cody & Alexander gave amazing service. I was thoroughly impressed. Only thing is the “oil change” notification on my dashboard w ...

Cody & Alexander gave amazing service. I was thoroughly impressed. Only thing is the “oil change” notification on my dashboard won’t go away. Not sure if it was supposed to be cleared there.

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5

Erin D

Alexander was so friendly and accommodating. He was pleasant and cheerful with me and all the other customers I saw him interact ...

Alexander was so friendly and accommodating. He was pleasant and cheerful with me and all the other customers I saw him interact with. It seemed like the team worked really well together.

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5

Laurie

The staff were in good moods and very friendly. You don't see that much any more and it was refreshing!

The staff were in good moods and very friendly. You don't see that much any more and it was refreshing!

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5

Jim C

The maintenance person was highly professional, efficient, and cordial.

The maintenance person was highly professional, efficient, and cordial.

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5

ron s.

service was prompt and the guys were professional and seemed to enjoy what they were doing and having fun doing it

service was prompt and the guys were professional and seemed to enjoy what they were doing and having fun doing it

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5

Russell W

I've been there several times every thing is regimented they call out everything that's being done which places you in an out

I've been there several times every thing is regimented they call out everything that's being done which places you in an out

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1

Anthony J

My first visit was EXCELLENT ! The service come to find out was by the manager and he was awsome ! He literally checked EVERYTHI ...

My first visit was EXCELLENT ! The service come to find out was by the manager and he was awsome ! He literally checked EVERYTHING..front lights, back lights, tire pressure, cabin air filter , and engine air filter. My recent visit although customer service was ok ( as far as him being polite), nothing else was checked at all and almost got priced something else that wasnt given over the phone. The guy should have asked his team jus to make sure the price he was giving was fair instead of guessing. I will be returning only based on the excellent service provided by the manager. If it wasnt for him I would not return to this location.

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5

Jayshameir T

Valvoline is great they make sure your vehicle is running properly and I had a few things that were due and I got them fixed and ...

Valvoline is great they make sure your vehicle is running properly and I had a few things that were due and I got them fixed and i was very happy woth the results my car is running very well thanks to valvoline.

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4

Anonymous

Took longer than they said it would be.

Took longer than they said it would be.

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5

Vinny2583

First time using this location and recieved much better service than my local location. Staff much more friendly them Western A ...

First time using this location and recieved much better service than my local location. Staff much more friendly them Western Ave.

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5

Erik R

I love this location, I have never had a complaint, a problem, or a delay when bringing my vehicle here for oil changes! Thursda ...

I love this location, I have never had a complaint, a problem, or a delay when bringing my vehicle here for oil changes! Thursday's visit was no less professional yet welcoming, thank the crew for me!

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5

Tiarrab

Justin was very friendly

Justin was very friendly

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5

1029384756

Highly attentive and friendly. Explained what they were doing each step of the way. Really appreciated how they reset the clock ...

Highly attentive and friendly. Explained what they were doing each step of the way. Really appreciated how they reset the clock of the car waiting behind me when I needed additional service. Highly recommend this location.

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4

Karl H

The waiting outside was longer than usual.

The waiting outside was longer than usual.

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5

bethg

The guy who helped me was VERY friendly, polite, and helpful! I was very happy with my experience with him and the level of cus ...

The guy who helped me was VERY friendly, polite, and helpful! I was very happy with my experience with him and the level of customer service he provided.

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5

Kaylen

Very friendly and respectful staff- super helpful and clearly a great team

Very friendly and respectful staff- super helpful and clearly a great team

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5

Pd

Staff was extremely courteous, knowledgeable, kept me informed.

Staff was extremely courteous, knowledgeable, kept me informed.

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5

JonG.

I was greeted promptly and politely. The service was completed in less time than I would have spent going to the nearest Chevy d ...

I was greeted promptly and politely. The service was completed in less time than I would have spent going to the nearest Chevy dealer. My techs, Jeremy and Todd, were very competent and polite.

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5

Rock Ulaj

Very professional and very friendly staff.

Very professional and very friendly staff.

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5

Baba

Satisfied

Satisfied

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5

Gj179

Done in reasonable time

Done in reasonable time

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5

Mike J

Staff was excellent. Great crew. Nice guys.

Staff was excellent. Great crew. Nice guys.

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5

t Smith

Great staff

Great staff

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4

Anonymous

While waiting to enter a bay, another pulled in two cars that arrived after I did.I was asked to remain in the car on a cold day ...

While waiting to enter a bay, another pulled in two cars that arrived after I did.I was asked to remain in the car on a cold day while waiting. The technician below the car had issues replacing the skid plate making my trip even longer

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5

Kevin G, Albany NY

The staff were very friendly and professional.

The staff were very friendly and professional.

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5

YVONNE oo7

I was a D.B.A.IN ALBANY FOR YEARS.OWNER OF A Garage AND TRANSMISSION SHOP.So I know the way they work.When I give him a Tip not ...

I was a D.B.A.IN ALBANY FOR YEARS.OWNER OF A Garage AND TRANSMISSION SHOP.So I know the way they work.When I give him a Tip not much they appreciate it no matter how much money I give them.It's on camera the young man said.I hold it so can be seen.They all have a smile when I come.My son built a awesome garage and is glade I take and get my oil change there.VOVELINE OIL IS THE BEST.I DID HAVE A DRAGSTER YEARS AGO.WHEN BIG DADDY DON GARLITS AND I RACED.GOTTA GO. HAPPY EASTER YVONNE. OO7

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5

SteveJ

Felt pressured to buy additive for oil. Bought it but will be very skeptical of this in future. That aside very pleased with the ...

Felt pressured to buy additive for oil. Bought it but will be very skeptical of this in future. That aside very pleased with the visit.

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4

Mahadithahottie

The wait was kind of long, to get seen.

The wait was kind of long, to get seen.

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5

Mcd

Staff at this site are incredible! They are professional and personable. They are patient - I know nothing about my vehicle & t ...

Staff at this site are incredible! They are professional and personable. They are patient - I know nothing about my vehicle & they work hard at telling me about work required and work being done.

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4

KV

The staff talked down to me most likely because I was a petite woman.

The staff talked down to me most likely because I was a petite woman.

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5

Kstyle14

I like...

I like...

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5

K Ruch

Friendly, quick, efficient service!

Friendly, quick, efficient service!

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5

Chielo,E

Very professional (alex). I have not seen such great customer service in a long time. I had stop coming to valvoline because i w ...

Very professional (alex). I have not seen such great customer service in a long time. I had stop coming to valvoline because i was not happy with the service and workers were not friendly. But now im back as long as alex and kyle continues to work there! They're great employee's!!!! The should be given a raise!!! And by the way, i NEVER EVER do surveys. So this shows how pleased i was with my service

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5

Chuck C

Best Crew Of Techs I have ever seen at a Valvoline, and I ran a repair shop for 30 years so I know a little about how a shop is ...

Best Crew Of Techs I have ever seen at a Valvoline, and I ran a repair shop for 30 years so I know a little about how a shop is run

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5

Courtney W

From me pulling up until me pulling off, their service was impeccable!!

From me pulling up until me pulling off, their service was impeccable!!

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5

HR

The workers were polite and quick. Answered all the questions I had and gave me some good suggestions.

The workers were polite and quick. Answered all the questions I had and gave me some good suggestions.

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5

Anonymous

The gentleman that I had was very nice willing to help with any questions I had

The gentleman that I had was very nice willing to help with any questions I had

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5

Chandler

Jeffrey Orsini made my first time experience pleasant and memorable ... I will return for other services when needed. Thank you ...

Jeffrey Orsini made my first time experience pleasant and memorable ... I will return for other services when needed. Thank you.

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5

HD

The care I received was very genuine and helpful.

The care I received was very genuine and helpful.

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5

Erin

Everyone was very helpful and friendly.

Everyone was very helpful and friendly.

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5

Kay Joseph

Great customer service,conversations and knowledge about my car.

Great customer service,conversations and knowledge about my car.

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5

Fran N

Everyone is pleasant, very knowledgeable, happy and very fast at what they do. I love not waiting all day to have simple things ...

Everyone is pleasant, very knowledgeable, happy and very fast at what they do. I love not waiting all day to have simple things done!

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5

George S

Everyone was professional, courteous and knowledgeble.Services were offered but not pushed.

Everyone was professional, courteous and knowledgeble.Services were offered but not pushed.

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4

Maysline D

Because of the friendliness of the staff

Because of the friendliness of the staff

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5

Dally S.

Staff were thorough and friendly as well as knowledgeable about my car's needs.

Staff were thorough and friendly as well as knowledgeable about my car's needs.

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5

JimM

Quick service

Quick service

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4

One happy fella

Highly requires extra care

Highly requires extra care

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5

Melyssa a

Staff is friendly and does a quick great job!

Staff is friendly and does a quick great job!

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5

Steve

Very helpful and accommodating

Very helpful and accommodating

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4

Farnon D.

The fact that customers can stay inside of their vehicle.

The fact that customers can stay inside of their vehicle.

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5

Jana G

The people are friendly get you in and out plus they are very knowledgeable and my car runs great after service I also like how ...

The people are friendly get you in and out plus they are very knowledgeable and my car runs great after service I also like how they check extra stuff on your vehicle

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5

Karen T.

my last visit I had a 7:30 am appt. had to wait outside for half hour waiting for the shop to open and staff to arrive with no a ...

my last visit I had a 7:30 am appt. had to wait outside for half hour waiting for the shop to open and staff to arrive with no apology etc. This visit - staff and possibly ownership turnaround. No wait! intro to all staff that would be working on my car and their function. my coupon would not print at home but they allowed me the discount as long as I had my code. Someone was available at 7:30 am to answer the phone - which has not been my experience in the past. Quick, polite, patient, thorough explanation of future needs. Thank You!

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5

Steve R

Always timely and exceptional service, even when many customers arrive around the same time. I've used this location for years, ...

Always timely and exceptional service, even when many customers arrive around the same time. I've used this location for years, for a three car family, and will continue doung so.

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5

Skipoacher

In and out. Never out of my car. Directed the technician what I wanted and he was most responsive. Engaging conversation with ...

In and out. Never out of my car. Directed the technician what I wanted and he was most responsive. Engaging conversation with techs. Did what I requested. They were great. Said I would see them in 3000 miles. I'm an avid reader. Got to read while they worked wonderfully. See you in 3000.

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5

Gene J

Very personable service. Informative too. Quick and efficient.

Very personable service. Informative too. Quick and efficient.

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5

Ahmed jabbar

Great service

Great service

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5

Dave Albany

The representative who helped me went above and beyond to provide me with excellent customer service. Also to ensure an efficie ...

The representative who helped me went above and beyond to provide me with excellent customer service. Also to ensure an efficient use of my time when the team was completing the repairs. He was outstanding.

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5

kathy s

fasted service yet

fasted service yet

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4

DD92

I realized now, through looking at my invoice that my license plate light wasn't fixed nor was I charged when I agreed to have i ...

I realized now, through looking at my invoice that my license plate light wasn't fixed nor was I charged when I agreed to have it fixed. However, I was about the last car to be serviced that night so I completely understand how it could have been forgotten! I hope to come back to have that fixed soon.

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5

Caitlin W.

Assistant Manager Jeff and the rest of the crew were friendly and helpful, and made this such a great experience. I will make su ...

Assistant Manager Jeff and the rest of the crew were friendly and helpful, and made this such a great experience. I will make sure to come again on a Saturday, just so I can get my oil changed by these guys! This was my second time having my oil changed at Valvoline by these guys, and they have been consistently awesome! Actually looking forward to needing my oil changed next time!!

The assistant manager Carlos & my mechanic Jeff were patient, friendly, understanding, informative, and made me feel super comfortable as if I have been a long time customer and that meant a lot to me. I will definitely return for all future oil changes & state inspections.

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5

Tashiana

Customer service was excellent and I gained a bunch of knowledge from the employees.

Customer service was excellent and I gained a bunch of knowledge from the employees.

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5

Eve

Courteous staff and willing to listen. No hard sales pitch.

Courteous staff and willing to listen. No hard sales pitch.

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5

Cynthia P

The staff was professiinal and very helpful with question I had!

The staff was professiinal and very helpful with question I had!

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5

Madelyn17

I have always chosen Valvoline for the convenience, and the value. This time I left feeling much more confident about the servic ...

I have always chosen Valvoline for the convenience, and the value. This time I left feeling much more confident about the service I received. The entire crew made me feel very welcomed and safe. Jeff was especially kind, and informative. He actually thanked me for choosing Valvoline in such a sincere way, that it warmed my heart. This man really gives 110% and I'll be certain to choose his location every time in the future, as well as recommend Valvoline to friends.

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4

Jehri

Seemed the crew was maybe new. Took them s bit longer.

Seemed the crew was maybe new. Took them s bit longer.

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5

ZoeV

I always used valoline, I always feel satisfied and pleased I try using some other ones and always return bk

I always used valoline, I always feel satisfied and pleased I try using some other ones and always return bk

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5

A.M

They are very kind and give detailed information also I just love how close it is to my house, very satisfactory😊😊

They are very kind and give detailed information also I just love how close it is to my house, very satisfactory😊😊

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5

Angela C

I arrived during a terrible snowstorm, thinking there would be nobody there and I could get right in. I did! And, I thought it m ...

I arrived during a terrible snowstorm, thinking there would be nobody there and I could get right in. I did! And, I thought it may have been a downer to the staff thinking it would be an easy day with few customers. From the moment I pulled in, the staff could not have been more pleasant, welcoming, energetic and very personable. They all chatted with me, all of them in a great mood and provided exceptional customer service. It was such a refreshing experience to have the entire staff so positive and gratious. Daniel, Justin, Todd and Marcellus... thank you!

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5

George G.

Service very good, took care of me right away. Great value

Service very good, took care of me right away. Great value

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4

Josh

The waiting area seemed dated and dirty. The staff was courteous and nice but not overly impressive.

The waiting area seemed dated and dirty. The staff was courteous and nice but not overly impressive.

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5

Ann S

Compared to my last visit it was much much better.

Compared to my last visit it was much much better.

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4

Talentedvirgo

Nothing

Nothing

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5

GH

Good service.

Good service.

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5

hvacmech1

Staff is great and friendly

Staff is great and friendly

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5

Kim B

I was treated with a happy hello from Todd and Matt who handled my auto service this day. Needed an oil change, while conductin ...

I was treated with a happy hello from Todd and Matt who handled my auto service this day. Needed an oil change, while conducting the other services my battery is failing. I had to make a decision, Todd gave me all the stats and information. I felt confident knowing I was in great hands, I went for it!!30 minuets start to finish,,, theses guys are great and know there stuff auto.Thank you again, I’m a customer for life,,, ‘Kim Buono

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5

John T from Albany New York

my visit to get an oil change and New York state inspection was prompt and professional

my visit to get an oil change and New York state inspection was prompt and professional

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5

Simma

Great communication friendliness and care by the employee who took care of me.

Great communication friendliness and care by the employee who took care of me.

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4

Sherri G

I was provided a wait time of 15-20 minutes and the wait was over 45 minutes

I was provided a wait time of 15-20 minutes and the wait was over 45 minutes

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5

Butch

The mechanics were knowledgeable,polite,clean,and Very thorough.

The mechanics were knowledgeable,polite,clean,and Very thorough.

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5

Naomi Lowe

I got seen as soon as I pulled up. I was in and out.

I got seen as soon as I pulled up. I was in and out.

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5

Marcel L

I always come to this valvoline and am satisfied with my service.

I always come to this valvoline and am satisfied with my service.

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3

Gary C

I was charged 2.50 extra for a drain plug gasket that costs less than .05 to buy and they wanted me to spend 9.95 to top off the ...

I was charged 2.50 extra for a drain plug gasket that costs less than .05 to buy and they wanted me to spend 9.95 to top off the coolant. I have never been charged for these items before. I go to vIOC because it’s usually fast and I don’t get nicked and dime’d for these things. I most likely will not go back to this location.

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5

Anonymous

Very professional and friendly

Very professional and friendly

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5

Pam F

The employees are really friendly

The employees are really friendly

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5

Km

The person that helped me was very knowledgeable. He answered all of my questions about my vehicle.

The person that helped me was very knowledgeable. He answered all of my questions about my vehicle.

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4

Ron

This is a busy location, my first visit to this location, and my wait time to get into the bay was somewhat long, maybe 30 minut ...

This is a busy location, my first visit to this location, and my wait time to get into the bay was somewhat long, maybe 30 minutes. This is not a knock on the staff at this location. They all were helpful and seemed to be handling all customers promptly. It was just busy. I might try a different time of day or another lower-traffic location next time.

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5

Robin K

Everything was explained before the work was done. The staff were friendly and knowledgeable.

Everything was explained before the work was done. The staff were friendly and knowledgeable.

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4

SweetThang

There are a lot of great staff. Everyone was friendly but one person stuck out the most. That was Todd. He was very atintive and ...

There are a lot of great staff. Everyone was friendly but one person stuck out the most. That was Todd. He was very atintive and nice to my kids. He made me laugh the hole time and him and the team word d hard to get me what I need and to get me out of there

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5

Kevin C

Carlos was great and knew prices off the top of his head.... there was one annoying kid in there though that acted like he knew ...

Carlos was great and knew prices off the top of his head.... there was one annoying kid in there though that acted like he knew everything.... I think he was a fill in bexause he kept referring to how they did things at "his store"

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5

Mr B

All employees knew what they were doing.

All employees knew what they were doing.

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5

Anonymous

Very quick and are very friendly. The do recommend but do not push products.

Very quick and are very friendly. The do recommend but do not push products.

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5

Don B

Always friendly and courteous. Team members gave updates to estimated wait times

Always friendly and courteous. Team members gave updates to estimated wait times

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5

Emma F.

I went on tue 01/02/2018 at around 4pm. Mariah and Gary (not sure??) were so friendly. I really appreciated how they didn’t even ...

I went on tue 01/02/2018 at around 4pm. Mariah and Gary (not sure??) were so friendly. I really appreciated how they didn’t even mention the survey or ask for me to give them good ratings. VERY friendly but not in that obnoxious, fake sort of way. They all seemed to genuinely love their jobs. Knowledgeable and gave honest advice for my best interest without trying to scam me or make me pay for unneeded service. Exceeded my expectations.

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4

Anonymous

They said my oil plug needed replacing, usually thats when they strip it.....

They said my oil plug needed replacing, usually thats when they strip it.....

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5

SK

The staff is great. The man who waited on my car (I think his name was Todd; he was African-American) was incredibly friendly an ...

The staff is great. The man who waited on my car (I think his name was Todd; he was African-American) was incredibly friendly and informative, and just put a smile on my face!

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5

JonP

Employees were very friendly and helpful. Mechanic went out of his way to secure a needed part from a nearby store.

Employees were very friendly and helpful. Mechanic went out of his way to secure a needed part from a nearby store.

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5

Graham W

Representative was very friendly. Very informative. So was the mechanic that changed out the filter. Overall. I was very impress ...

Representative was very friendly. Very informative. So was the mechanic that changed out the filter. Overall. I was very impressed.

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3

Q

I feel that when I spend as much money as I spend on an oil change, the technicians should at least clean my car and give me a f ...

I feel that when I spend as much money as I spend on an oil change, the technicians should at least clean my car and give me a free car wash. These are courtesies that are extends at the dealership. The reason why I came to Valvoline is because I didn’t have time to go to the dealership.

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5

Julie

All the Valvoline associated who worked with me were very friendly. I did not expect to get a full car overview with my oil chan ...

All the Valvoline associated who worked with me were very friendly. I did not expect to get a full car overview with my oil change, which was informative and helpful.

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2

Tito

I felt like no one took me seriously. I had a problem with my car and I knew why my car was in the condition it was in and the g ...

I felt like no one took me seriously. I had a problem with my car and I knew why my car was in the condition it was in and the guy just keep insisting it was another reason I was having the particular issue. It was nothing serious just felt like they didn’t believe me or thought I didn’t know what I was taking about.

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5

Jim R.

I like being able to come in with out an appointment and get my service done in a timely fashion

I like being able to come in with out an appointment and get my service done in a timely fashion

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5

Mohammad A

Jeff helped me out, he is awesome.

Jeff helped me out, he is awesome.

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5

Jason R.

Needed an overdue oil change and overdue inspection. Was able to get right in. Out in about 25-30 minutes. The dealer would take ...

Needed an overdue oil change and overdue inspection. Was able to get right in. Out in about 25-30 minutes. The dealer would take 4 hours for the same service. was leaving on a holiday trip. Svaed meby being able to get it done without taking half a day.

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5

Kim G

Maria explained everything ahead of time. Love seeing a woman in this position

Maria explained everything ahead of time. Love seeing a woman in this position

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5

Luis.R

Friendly.....

Friendly.....

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5

Pat T

Your service people were most courteous and knowledgeable. Carlos was the manager and he was great. Thanks

Your service people were most courteous and knowledgeable. Carlos was the manager and he was great. Thanks

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5

Chris

Staff is very attentive, polite, and friendly.

Staff is very attentive, polite, and friendly.

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5

Kevin G

The staff were all great.

The staff were all great.

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3

518guy

The service tech was pleasant and did not push any services. However, the manager came over to tell me a drain plug and gasket r ...

The service tech was pleasant and did not push any services. However, the manager came over to tell me a drain plug and gasket replacement was recommended so she was going to add that on . When I said ok , she then told me it was an extra charge .

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5

Anonymous

The whole crew worked so well together.Helping each other and even cracking jokes!I really loved to see that!That is what makes ...

The whole crew worked so well together.Helping each other and even cracking jokes!I really loved to see that!That is what makes a customer like me to return to this location.Todd had me laughing the entire time.He is exceptional at his job.My oil filter was hard to get off.The team came together and got it off.I appreciate the great service.You have no idea how much that meant for Todd to joke around and just say the funniest things to me!Todd is a bright light in this unkind world.I appreciate him so very much

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5

BMarie

The mechanic explained everything perfectly, didn’t pressure me into buying anything that wasn’t necessary, he was very pleasant ...

The mechanic explained everything perfectly, didn’t pressure me into buying anything that wasn’t necessary, he was very pleasant and has excellent customer service skills, I will be coming back, not only because I trust and always use this store for oil changes but because I truly appreciated Todd’s customer service!!!!!!

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5

JustinG

I thought i had a big issue and turns out i just needed fluid

I thought i had a big issue and turns out i just needed fluid

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5

Hurt

I pulled up to the door and a guy greeted me asked me what I wanted done and I told him an oil change . He then asked what kind ...

I pulled up to the door and a guy greeted me asked me what I wanted done and I told him an oil change . He then asked what kind and I told him I didn’t remember and he said that was ok and he would look it up and asked me if I wanted the same oil and I said yes.

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5

Breezy

The person that worked on my vehicle was very knowledgeable, very articulate and very friendly!. I didn't feel like I was being ...

The person that worked on my vehicle was very knowledgeable, very articulate and very friendly!. I didn't feel like I was being pressured to immediately purchase all or any services that were suggested!

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4

Lily of the Valley

It too way too long to be serviced and the service was not quick.

It too way too long to be serviced and the service was not quick.

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5

Smoosh

The people who work at this valvoline make it a place we return to any time we need an oil change. Always in good spirits and qu ...

The people who work at this valvoline make it a place we return to any time we need an oil change. Always in good spirits and quick to help. Everyone who works here deserves a pat on the back. You’ve got a great staff here & it really makes it nice.

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5

LexG

They were fast and knew what they were doing

They were fast and knew what they were doing

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5

Minasu10

It was quick and affordable, service was friendly and amiable

It was quick and affordable, service was friendly and amiable

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5

Bob S

Fast service and no pressure to buy any other service.

Fast service and no pressure to buy any other service.

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5

Pl6

The staff was very friendly and targeted my exact make and model of my vehicle instead of broad spectrum vehicle maintenance

The staff was very friendly and targeted my exact make and model of my vehicle instead of broad spectrum vehicle maintenance

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5

Wardale Oliver

The guy was easy going and he was quick and perfesonal

The guy was easy going and he was quick and perfesonal

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4

300m owner

It will take more than one visit for me to be highly satisfied, however I was satisfied with the work and the employees.

It will take more than one visit for me to be highly satisfied, however I was satisfied with the work and the employees.

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5

Brena H.

The staff is always very courteous. My wait time outside the bay was due to being very busy that day.

The staff is always very courteous. My wait time outside the bay was due to being very busy that day.

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5

Joe C

Excellent Service. Very Fast and Complete. A++

Excellent Service. Very Fast and Complete. A++

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4

QU33N

I was satisfied

I was satisfied

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5

Jm

Todd was very welcoming and had great customer service

Todd was very welcoming and had great customer service

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4

Kristen G

The computer crashed so took up time, the filter info for my wasn't listed in the computer so he had to go look it up elsewhere.

The computer crashed so took up time, the filter info for my wasn't listed in the computer so he had to go look it up elsewhere.

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4

oldboatermike

took a bit too long, the staff sometimes seems less organized than they could be.

took a bit too long, the staff sometimes seems less organized than they could be.

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5

Ajay

The staff at this Valvoline Instant Oil Change was excellent! The location was very busy yet the staff was very accommodating a ...

The staff at this Valvoline Instant Oil Change was excellent! The location was very busy yet the staff was very accommodating and quick, which was great. I corresponded with 3 employees, all of which were friendly. I was offered additional services but did not feel pressured into having to buy a service I did not need. I will 100% be going to this Valvoline Instant Oil Change once I run through another 3000 miles!

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5

Nancy A

Prices are way too high. They tried to sell me things I didnt need. Carlos was very nice.

Prices are way too high. They tried to sell me things I didnt need. Carlos was very nice.

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5

Ivy c

Todd was honest not pushy even showed and explained things to me. Todd did a great job....

Todd was honest not pushy even showed and explained things to me. Todd did a great job....

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4

Kamal A

I believe Service is good but can be improved.

I believe Service is good but can be improved.

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5

Stevo

Friendly professional

Friendly professional

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5

Rachel W

It took over an hour from when I pulled in to when I drove away. Todd was amazingly friendly and quick to service once I was in ...

It took over an hour from when I pulled in to when I drove away. Todd was amazingly friendly and quick to service once I was in the garage.

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5

DenM

Quick reliable service. Good price. Nice people.

Quick reliable service. Good price. Nice people.

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5

Ladeana m

They were great

They were great

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5

GA

I appreciated the professionalism and speed of your team.

I appreciated the professionalism and speed of your team.

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4

Mike

I was satisfied

I was satisfied

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5

ChuckWillyDuece

Ease of use is why I go to valvoline. I can change my own oil but the speedy service without getting my hands dirty is where the ...

Ease of use is why I go to valvoline. I can change my own oil but the speedy service without getting my hands dirty is where their service is handy. I had an extra air filter in my car I was getting try to install and the gentlemen offered to put it in, he was going to check the filter for replacement anyway. That meant alot to me.

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5

Katiek319

Great staff 3 mangers were on that day all greeted and took care of us

Great staff 3 mangers were on that day all greeted and took care of us

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5

Lee H

Staff was courteous and knowledgeable. Although I needed to replace two air filters and the staff informed me of this, they did ...

Staff was courteous and knowledgeable. Although I needed to replace two air filters and the staff informed me of this, they didn't press me into doing it when I told them I would take care of them myself.

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5

Honda Rob in Albany NY

Very nice and knowledgable staff!

Very nice and knowledgable staff!

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2

Mf

The undercarriage of my cover was covered with oil after the technician finished.

The undercarriage of my cover was covered with oil after the technician finished.

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3

TM

had to move to different line(s) twice while outside, was informed that changing a taillight would add 10-12 minutes to the serv ...

had to move to different line(s) twice while outside, was informed that changing a taillight would add 10-12 minutes to the service time. I asked why the light couldn't be changed simultaneously to the oil change and was told that it could, it still added 15 minutes to change a light bulb that I was paying a 75% premium on by getting at Valvoline....Paid between 75% and 100% over MSRP for the Filter. Its an oil change and minor service, please don't try to explain it like its the Mars rover you're working on...

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5

JRD

Engine works well...special oil makes a difference.Good advice from technician.

Engine works well...special oil makes a difference.Good advice from technician.

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5

kevin

friendly and kind personal

friendly and kind personal

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5

Hla Thein

I would like to Say. Excellent store

I would like to Say. Excellent store

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5

don u

The staff was awesome and answered every question asked.

The staff was awesome and answered every question asked.

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5

Greg M.

Everything went smooth. An uneventful visit is a good one in this case!

Everything went smooth. An uneventful visit is a good one in this case!

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5

Ashley Marie

Excellent customer service and the workers were very friendly and nice

Excellent customer service and the workers were very friendly and nice

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5

Jeremiah S

Quick and friendly service

Quick and friendly service

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5

JD

Service was very quick I did not have to wait at all.

Service was very quick I did not have to wait at all.

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4

Berto H

A lot was going on! On top of that, they ran out of oil filters for my car and told me that I had the option to either buy one m ...

A lot was going on! On top of that, they ran out of oil filters for my car and told me that I had the option to either buy one myself at a local auto parts stores or come back another time. They promised a discount on my over price but ended up making an excuse at the end about my car needing additional oil so that's why where my discount went.

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5

Your Majesty

Professional and very helpful

Professional and very helpful

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5

Yvonne S.

Carlos is awesome I owned a transmission shop in Albany for 15 years and my son built a new garage 80 miles away and my light c ...

Carlos is awesome I owned a transmission shop in Albany for 15 years and my son built a new garage 80 miles away and my light came on it called Carlos took me right in.and out on road before deer were out .Told my son he was amazed I bring my car WORKING WORKING TOGETHER AS A TEAMwere.I do a lot of driving light came on ,it called an Carlos said as long as I am there before 5 it will work no wait.I did and in and out .Good job.THEY ARE

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5

Julieanna

The rep was very courteous and professional. When he went through the list of services tire rotation was listed. I explained I w ...

The rep was very courteous and professional. When he went through the list of services tire rotation was listed. I explained I was actually going to do that but since they were so busy I didn't want to hold them up. He explained it was no bother at all. Took the time to complete as well and I didn't have to come back. Extremely grateful of his professionalism.

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5

Brian

The man assisting me was a great communicator. He explained some of the other services that you recommend and gave simple explan ...

The man assisting me was a great communicator. He explained some of the other services that you recommend and gave simple explanations as to why you so recommend them. He didn’t pressure me to get them but made me feel comfortable in returning to you if I decide to have the work done. He was GREAT!

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5

Ken D.

I was impressed with how positive the staff is. They were humorous as well as informative and they kept me up to date on their p ...

I was impressed with how positive the staff is. They were humorous as well as informative and they kept me up to date on their progress, sometimes informing me on other thins I might consider doing to my care.

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5

Anonymous

Pleasant, friendly and efficient staff

Pleasant, friendly and efficient staff

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4

Mini d.

The price was a little high and the alert on the car was not removed. Had to go back to have them reset alert/sensor.

The price was a little high and the alert on the car was not removed. Had to go back to have them reset alert/sensor.

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5

Buttlicker

Got to stay in my car. Friendly informed staff.

Got to stay in my car. Friendly informed staff.

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4

Roxanne

I did not appreciate sitting in the car.

I did not appreciate sitting in the car.

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5

Adam

Good knowledgeable technician

Good knowledgeable technician

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5

Justin G

The staff was very knowledgeable and foubd an issue that i didnt know about.

The staff was very knowledgeable and foubd an issue that i didnt know about.

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2

J

I was dissatisfied because I waited online for over an hour and at least 5 customers that arrived after me, left before me.

I was dissatisfied because I waited online for over an hour and at least 5 customers that arrived after me, left before me.

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5

Kim

It’s my hope that my Vehicle while run properly on my gas will get better mileage

It’s my hope that my Vehicle while run properly on my gas will get better mileage

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5

SandyP

Very efficient service

Very efficient service

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5

Naomi P

The staff were very friendly & once my car was in the shop it was done quickly

The staff were very friendly & once my car was in the shop it was done quickly

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5

MICHAEL K.

I WAS HIGHLY SATISFIED WITH MY RECENT VISIT TO VALVOLINE BECAUSE I RECEIVED IMMEDIATE ASSISTANCE. THE MECHANIC AND SUPERVISOR W ...

I WAS HIGHLY SATISFIED WITH MY RECENT VISIT TO VALVOLINE BECAUSE I RECEIVED IMMEDIATE ASSISTANCE. THE MECHANIC AND SUPERVISOR WERE BOTH COURTEOUS AND EAGER PLEASE. BEFORE THE WORK WAS STARTED, I WAS GIVEN AN APPROXIMATE SUMMARY OF THE COST FOR THE SERVICE TO BE RENDERED.

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4

Mrs B

No reason

No reason

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5

Big john

Great service

Great service

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5

Kira

It was quick lol

It was quick lol

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5

Damon m

The guys were super fast. I had an appt I had to make and they made sure to get me in and out. Very happy. After some negative e ...

The guys were super fast. I had an appt I had to make and they made sure to get me in and out. Very happy. After some negative experiences at other valvolines I will definately be back to this one hopefully with the same guys

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4

Robert S

The wait time was a bit longer than I was hoping for.

The wait time was a bit longer than I was hoping for.

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5

George S

The service techs were well informed, friendly and communicated clearly.

The service techs were well informed, friendly and communicated clearly.

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5

Captnmerica

Oil change and inspection in record time. My thanks!

Oil change and inspection in record time. My thanks!

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5

Tom K.

Friendly and honest service

Friendly and honest service

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5

Amaya

Staff was great to both me and my car.I came in a loud ...Staff member suggested I'd get an engine flush after seeing how dirty ...

Staff was great to both me and my car.I came in a loud ...Staff member suggested I'd get an engine flush after seeing how dirty my oil was during a routine oil change. I left with my car squeaky quiet after they got done! Thank you!

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5

SkinnerBox

Very friendly staff. Customer service is key, and they're a great group of guys. Give them some recognition!

Very friendly staff. Customer service is key, and they're a great group of guys. Give them some recognition!

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5

Andres A

Everything was done smoothly and fast.

Everything was done smoothly and fast.

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5

T Smith

Quick service and very knowledgeable staff

Quick service and very knowledgeable staff

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5

BuddyC

Quick painless visit. Techs were professional and helpful.

Quick painless visit. Techs were professional and helpful.

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5

Quiana S.

Very explicatory about the issues and good aspects of my vehicle being thus my first car. I left feeling very well informed.

Very explicatory about the issues and good aspects of my vehicle being thus my first car. I left feeling very well informed.

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5

oldboatermike

wanted to be in and our during my lunch break and I was.

wanted to be in and our during my lunch break and I was.

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5

Fred c

Fast and reasonable

Fast and reasonable

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4

Kravo

They did a great job; it was quick and didn’t take long.

They did a great job; it was quick and didn’t take long.

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4

Helen F

There was a long line of people waiting for service. This means that people trust this location.

There was a long line of people waiting for service. This means that people trust this location.

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5

Sam

The man who took care of me was AMAZING he waa friendly and courteous and had me entertained the whole time

The man who took care of me was AMAZING he waa friendly and courteous and had me entertained the whole time

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5

Naomi P

i didn't have to wait. As soon as I pulled in the started to work on my car. They were very friendly as well

i didn't have to wait. As soon as I pulled in the started to work on my car. They were very friendly as well

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5

Pete G

Fast, friendly, knowledgeable staff and great service.

Fast, friendly, knowledgeable staff and great service.

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5

D Schwartz

Everything was professional, straight forward, and quick. I pulled in and was startled that an attendant greeted me so quickly, ...

Everything was professional, straight forward, and quick. I pulled in and was startled that an attendant greeted me so quickly, and he said that it might be 10 minutes until I could pull in, and I was in there less that 5 minutes later. Then the attendant working on my car was extremely knowledgeable but spoke in a way that I could easily understand, making me feel extremely comfortable with him and his advice. I was so impressed that I wish I could hire him as a personal assistant because I could tell that he would be helpful in any and all lines of eork

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5

ahlx0x

Todd & Dan were so knowledgeable in everything about my car. My last visit before this one, they simply did an oil change & that ...

Todd & Dan were so knowledgeable in everything about my car. My last visit before this one, they simply did an oil change & that's all. But this time with Todd, he thoroughly explained everything that they are doing and any problems he thought I should get rid of now. Todd even showed me a filter that no one there has ever told me about! Dan was fast with the oil change & even gave us a bit of a comedy show. Todd & Dan are honestly the best employees that I have encountered there! These two definitely deserve recognition & a raise!! Thanks for being so awesome guys!

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5

Ray in Albany

The staff was friendly knowledgeable and able to help me get the services I required and wanted.

The staff was friendly knowledgeable and able to help me get the services I required and wanted.

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5

dobberp@aol.com

Very polite, explained any problems or concerns. Were aware of services I had had previously, very prompt.

Very polite, explained any problems or concerns. Were aware of services I had had previously, very prompt.

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5

Jcub

The oil change was quick, the staff was friendly, and there was no wait!

The oil change was quick, the staff was friendly, and there was no wait!

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5

Butch P.

Very professional and courteous to me.

Very professional and courteous to me.

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5

Fran N

The technician, Robin, was the most polite, friendly and welcoming individual I have ever seen at a facility of this type. He we ...

The technician, Robin, was the most polite, friendly and welcoming individual I have ever seen at a facility of this type. He went through every recommendation for my vehicle and quoted prices on absolutely everything I chose! I could not be happier with the service at this location, corner of Colvin and Central Avenue, Albany, NY!! I will definitely return!

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5

Lemont C.

Because this place don't make me feel like they just want me to spend money.

Because this place don't make me feel like they just want me to spend money.

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5

Louis

service was performed fast and efficiently

service was performed fast and efficiently

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5

caheglar

the service I received from this Valvoline was top notch.

the service I received from this Valvoline was top notch.

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5

Pat T.

Always courteous, well mannered men,

Always courteous, well mannered men,

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4

P.H.

I was offered a receipt but I didn't take one but I also didn't get a ledger showing my oil was changed and what was due on it.

I was offered a receipt but I didn't take one but I also didn't get a ledger showing my oil was changed and what was due on it.

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5

BIGFISH

Jeremy was very pleasant made the whole experience amazing. Give him a raise!

Jeremy was very pleasant made the whole experience amazing. Give him a raise!

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5

Bianca M

Very friendly and easy to talk to, explained details about my car that I didn't know before, and helped with all the questions I ...

Very friendly and easy to talk to, explained details about my car that I didn't know before, and helped with all the questions I had!

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4

Zach

I was satisfied.

I was satisfied.

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4

Cary K

I waited at least 45 minutes before they started my car. Other folks who got there after me were taken before me.

I waited at least 45 minutes before they started my car. Other folks who got there after me were taken before me.

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5

Ok

Curtious and professional service provided by Carlos.

Curtious and professional service provided by Carlos.

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5

Hsp

The service was very informative, fast, and efficient. Everyone who was involved in both my services knew exactly what they were ...

The service was very informative, fast, and efficient. Everyone who was involved in both my services knew exactly what they were doing and performed at a very high level.

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5

Anonymous

I had my oil changed in May and my oil light came on. I wanted Valvoline to check the oil situation. Totally satisfied with the ...

I had my oil changed in May and my oil light came on. I wanted Valvoline to check the oil situation. Totally satisfied with the technician.

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5

Cat O

Staff was very knowledgeable also very kind explained everything part of my bill to me I was very satisfied with their performan ...

Staff was very knowledgeable also very kind explained everything part of my bill to me I was very satisfied with their performance

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5

Ahmed1

Good service

Good service

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5

Karen S

Explained services and pricing, fast service, professional

Explained services and pricing, fast service, professional

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5

Katie N

Todd was very kind and helpful. He explained everything to me and didn't make me feel pressured to buy anything I didn't need. H ...

Todd was very kind and helpful. He explained everything to me and didn't make me feel pressured to buy anything I didn't need. He explained when I would need services and what the services were for. Everyone was very kind and professional.

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5

Laur Z

Great workers and safe and trustworthy business feel

Great workers and safe and trustworthy business feel

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5

Jeremiah S

friendly staff

friendly staff

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5

Mark W

Friendly service and didn't force me into buying any unnecessary stuff

Friendly service and didn't force me into buying any unnecessary stuff

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5

Ms. Blunt

The customer service is always top of the line and the staff is always friendly and professional.

The customer service is always top of the line and the staff is always friendly and professional.

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3

Mrs Garrett

Came in with a coupon for service and the technician said it didn't apply to my vehicle as it was high mileage but offered the s ...

Came in with a coupon for service and the technician said it didn't apply to my vehicle as it was high mileage but offered the same discount for the more expensive service. Never received the discount and another technician had to print out the requested maintenance slip for the "immediate" repairs for my vehicle.

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5

Dorothy U

am always satisfied with Valvoline instant oil changes. have been a customer for many years and have never had a problem. Serv ...

am always satisfied with Valvoline instant oil changes. have been a customer for many years and have never had a problem. Service has always been polite, informative and helpful

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5

Anonymous

The guy was great

The guy was great

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5

Steve M

It was a very busy place with long lines. The staff were friendly and somewhat entertaining.

It was a very busy place with long lines. The staff were friendly and somewhat entertaining.

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5

Richard kindlon

Todd the mechanic was very friendly and very informative and didn't pressure me into buying anything I didn't need definitely gu ...

Todd the mechanic was very friendly and very informative and didn't pressure me into buying anything I didn't need definitely gunna go back again

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5

Ahmed

It was nice and quick

It was nice and quick

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5

Kamilla

The guy who helped me was amazin

The guy who helped me was amazin

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5

BEVP

No pressure, fast service and affordable price.

No pressure, fast service and affordable price.

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5

Mu'adh M

Customer service was exceptional, once I was able to enter the bay

Customer service was exceptional, once I was able to enter the bay

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5

Anonymous

Quick and thorough

Quick and thorough

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5

Chris S.

Great service by Michael, Jermaine and Todd (the reciept is faded from sitting in my car in the sun, I think it says Todd)

Great service by Michael, Jermaine and Todd (the reciept is faded from sitting in my car in the sun, I think it says Todd)

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5

Dan

My attendant was smart and thorough, and the store always does good work.

My attendant was smart and thorough, and the store always does good work.

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5

S.H

The workers were great

The workers were great

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5

Phillfs

Staff was friendly and very knowledgeable of service options. Very thankful for some information shared about car maintenance. ...

Staff was friendly and very knowledgeable of service options. Very thankful for some information shared about car maintenance.

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4

kaydub

I appreciated the honesty I received and I didn't feel like I was sold something I didn't truly need.

I appreciated the honesty I received and I didn't feel like I was sold something I didn't truly need.

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5

Allison

I was quickly and professionally helped. After selection of services was chosen, I was given a very quick time frame and the ser ...

I was quickly and professionally helped. After selection of services was chosen, I was given a very quick time frame and the services were completed during that timeframe. Quick and easy! Even though this particular valvoline is a little out of my way, I always return because I know I will get great and reliable service.

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5

Kerri B

Staff was incredibly friendly and professional. Service was completed much more quickly than I would have anticipated.

Staff was incredibly friendly and professional. Service was completed much more quickly than I would have anticipated.

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5

Sara

The tech who performed my oil change was very nice

The tech who performed my oil change was very nice

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5

Natalie Lynn

I found out towards the end of my visit that the manager was doing my oil change and Todd was explaining everything to me while ...

I found out towards the end of my visit that the manager was doing my oil change and Todd was explaining everything to me while he was doing so. They both we're so nice and friendly

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4

Anonymous

Probably more my energy than the service.

Probably more my energy than the service.

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5

Bob S

I could see and hear how they made sure the services were checked off and completed and no pressure sales attempt. Thats why I w ...

I could see and hear how they made sure the services were checked off and completed and no pressure sales attempt. Thats why I will return here instead of the other companies.