NIS pro 2004

Upgraded to this product recently - after doing update problem appeared as follows - Driver Initalisation failed (5004, 115) when starting Windows or NIS. The NIS error leads to web site Symantec
Followed document as instructed without success, additionally a scan of the HD reveals no Malware or Spyware. Any Suggestion would be appreciated as currently the product is mostly non functional.

Re: NIS pro 2004

Yes I have done a complete removal and reinstall as referenced. I have used NoAdware and Webroots - Spy Sweeper and Spyware Doctor the last two are free downloads (not purchased). Hope this helps. In the mean time I may try the nominated products.

Re: NIS pro 2004

Hi,
When you uninstalled, did you check the removal of all prior Symantec directories prior to reinstalling. I have found when upgrading Symantec stuff that if you don't remove everything that was there before, you get some very strange behaviour. It seems to be particularly important to remove any Symantec related stuff in C:Program FilesCommon Files (there's usually a 'Symantec Shared' directory there which I would delete entirely). I would also recommend rebooting between the uninstall and the reinstall just to be sure.
Hope that helps.

Re: NIS pro 2004

Thanks for your advice! There was and still is a sub-folder in Programs FilesCommon FilesSymantec SharedCCPD-LC which contains 3 files symlcnet.dll, symlcsvc.exe and symlcsys.dll all appear to be undeletable have tried everything I know. This may or may not be causing my next problem as it appears now I cannot re-install NIS pro 2004. Any advice would be appreciated.

Re: NIS pro 2004

Hi,
If you open Task Manager (Ctrl-Shift-Esc) and look on the processes tab, I suspect you will see that symlcsvc.exe is listed as running. If you highlight it, press the end process button (say yes to any 'Are you sure?' warnings), you should then be able to delete that folder.
Hope that helps.

Re: Thanks Folk!

Glad to hear you got it working. I have never had any problems with it other than the upgrade process from an old version so hopefully it will be plain sailing from now on for you! <img src=/S/grin.gif border=0 alt=grin width=15 height=15>