SERVICE INFORMATION - DISCOUNT - SHIPPING COSTS

Regular customers receive 7,5% discount as a compensation for their shipping costs.

The KS codecan be found on the packing note and is valid for 6 months.

Some examples for clarification (Dutch orders):

you have an order amount of € 20,00 = € 5,45 shipping costs with KS codeyou have an order amount of € 30,00 = € 4,70 shipping costs with KS codeyou have an order amount of € 40,00 = € 3,95 shipping costs with KS codeyou have an order amount of € 50,00 = € 3,20 shipping costs with KS codeyou have an order amount of € 60,00 = € 2,45 shipping costs with KS codeyou have an order amount of € 70,00 = € 1,70 shipping costs with KS codeyou have an order amount of € 80,00 = € 0,95 shipping costs with KS codeyou have an order amount of € 90,00 = € 0,20 shipping costs with KS code

you have an order amount of €92,70 : this equals to FREE SHIPPING (in the Netherlands)

new customer: FREE SHIPPING from € 139 with the code plus125

Fixed- and consumer discounts:

On orders from € 125, - a 7,50% discount will be subtracted from your bill – discount code: plus125

On orders from € 250, - a 10% discount will be subtracted from your bill – discount code: plus250

On orders from € 500, - a 12,50% discount will be subtracted from your bill – discount code: plus500

On orders from € 1.000, - a 15% discount will be subtracted from your bill – discount code: plus1000

On all reorders, within six months, a loyalty discount (KS) of 7,50 % will be given.

Business Discounts:

IMPORTANT: mailbox post is not possible. Packages need to be signed for when delivered at all times. It is not possible to leave a package unattended. One can decide to have the package delivered at a neighbour or a package-shop.

Only for Businesses: NOTE!! As described in our Terms and Conditions, in case of cancellation a 25% of the invoice sum with a minimum of €7,50 cancellation costs will be charged. An order will be automatically canceled in case it is not paid for or picked up within 30 days. The cancellation costs still apply here.

5. Absence on delivery

All our shipments are handled by Post.nl via MyParcel. You will receive an email on the day of the shipping that contains your personal track & trace link so you can follow your package. For the Netherlands this email will also state during which part of the day (no 100% guarantee) your package will be delivered. Deliveries take place from Monday to Saturday, between 09.00 and 20.00.

It is not possible to request a specific time.

In case of absence, a “not at home message” note will be left by the driver. When this happens you can make an appointment by telephone or online for a new delivery or you can decide to pick up the package yourself. After a second failed delivery the package will be held for another 2 weeks at the closest pick up point.

If no action is taken during 14 days, the package will be returned to SoapQueen. In case you desire a resend of the package, another administration- and shipping fee will be charged.

If specified in your order (in the comment field at step 2 of 4), the package can also be delivered to the neighbors of your choice. Please provide only one address.

NOTE! Depending on the circumstances the driver can decide to deliver at your neighbor on his/her own initiative. A note will be left in your mailbox stating at which neighbor the package was delivered.

In case you do not want this, you can specify this in the comments of the order module (step 2 of 4).

6. Damage and errors

We advice to take and send us pictures of the package in case of wrong delivering, damage or external damage on the package, together with a copy of your packing note. Based on these photo’s SoapQueen can take the necessary action.

We cannot compensate without a copy or scan of the original packing note.

Reporting of damage needs to take place within eight days after delivery.

7. Insurance

All packages are automatically ensured up to 500 Euro per package.

8. Pick-up orders

Since 01-03-2018 it is no longer possible to place takeaway orders

9. Backorders or re-deliveries

When agreed upon with the customer, a product, which is not in stock at the moment of delivery, can be placed in a backorder.

A backorder will be converted to a personal order-link, which can be added to your “shopping bag” at your next order. Every backorder ends with the four numbers or your postal code in order to avoid misuse.

It is possible to return, within 14 days after delivering, if one or more ordered product(s) does not meet your expectations. Returning is possible under the condition that the products are not used, not damaged and complete. They have to be returned in their original state and packing provided with an invoice of packing note.

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