For 2014 models: Please make sure that Built-in Wi-Fi and Wi-Fi Direct settings are set to On. These settings can be changed from the menu of the TV.

For Android TV™: For Android 7.0 (Nougat) or earlier, please check Wi-Fi Direct is set to On by following:

Press the Home button on remote control and select Settings.

Select Network in the NETWORK & ACCESSORIES category.

Select Wi-Fi Direct.

Select Wi-Fi Direct, then set to On.

Select Wi-Fi Direct Settings.

For Android 8.0 (Oreo), select Wi-Fi Direct Settings.

Press the Home button on remote control and select Settings.

Select Network in the NETWORK & ACCESSORIES category.

Select Wi-Fi Direct.

Select Wi-Fi Direct Settings.

If the steps above did not resolve the issue, follow the steps below:

For 2014 models:

Make sure the TV and wireless router (access point) are not connected using a 12 or 13 channel frequency. If the wireless channel is set to that frequency, BRAVIA will not appear on the compatible devices.NOTE: Contact your Internet Service Provider (ISP) for assistance with verifying this setting.

Change the wireless channel frequency of your wireless router between 1 ch and 11 ch.NOTE: Refer to the manual of your wireless router for detailed information regarding how to change the wireless channel frequency.

For Android TV: NOTE: Android 8.0 (Oreo) or later does not have the following settings.

If the TV is connected to the network by wired LAN, please change the connecting channel by following:

Press the Home button on remote control and select Settings.

Select Network in the NETWORK & ACCESSORIES category.

Select Wi-Fi Direct.

Select Advanced settings.

Select Band setting.

Select Manual.

Select a Channel.

*Google, Android and Android TV are trademarks of Google LLC; Oreo is a trademark of Mondelez International, Inc. group.