The Difference Between CRM and Contact Center Software

87% of US adults don’t know the difference between contact center and CRM software. The below infographic explains – in the simplest terms – the core distinctions between CRM and contact center, as well as how the two technologies work better together. While CRM and contact center software are distinctly different, they are highly complementary. Contact center software converts CRM into a productivity engine for sales, customer service and relationship building.