Did you push through with your transfer request? Ours took almost two months because we needed new modem and be removed/entered back into the system. One month to give us new modem and working landline, before it was disconnected after 9 days and re-connected after another 9 days (with different landline numbers). They asked us more than 10 times where we relocated even after submitting request letter personally. Be very patient as very little information is shared between departments/contractors. You need to repeat your request verbally every time you follow up your request. At least, in my experience. I even asked kung dapat ba ti-nagalog ko na lang?