Economic licensing of Heathrow Airport

We have powers under the Civil Aviation Act 2012 for the economic regulation of airport operators that pass the market power test in the Act. In February 2014 we granted a licence to Heathrow Airport Limited (HAL). The licence includes a price control on airport charges for the period 1 April 2014 to 31 December 2018.

The licence, an operator determination, our notice granting the licence and supporting documentation, and documents relating to our licensing of HAL are below:

Capital investment triggers handbook

Service quality

HAL pays rebates to airlines if its service quality does not reach specific standards. It also receives bonuses for out-performance. Details of its performance against the standards is on its website. Documents relating to service quality at Heathrow in recent years are below: