Can you afford to slow down production because your color system is down?

The first step on the path to success using a spectrophotometer and color related software is making sure that all your operators know and understand how to operate the system. Datacolor customers tell us that support and expertise is critical to get the best results out of a color system.

To meet the diverse needs of all our customers wherever they are located, we have created several application Services. These services give you expert level technical support, customized training, educational programs and best practices to meet your individual needs. Global companies can expect the same level of support wherever they have facilities.

Our Basic Support includes up to 15 minutes of live phone support (per incident) and unlimited access to the Datacolor Support website.

On this site you will find answers to most of your questions and video tutorials showing you how to operate our software.

Who Should Buy?

This Application Service is included automatically if you buy a Datacolor Software package or instrument

Live Web and telephone support eliminates the need to spend extra travel time and expense for training, configuration setup or problem resolution by allowing our Applications Specialists to take control of the system from a remote location.

Who Should Buy?

Employees with little experience in areas such as color development, quality control, research and development, design will benefit from this service offering. If you cannot afford downtime you need this package.

Your choice of applications support services described above, including on-site, or in-house support.

Who Should Buy?

Employees with no or little experience in areas such as color development, quality control, research and development, design will benefit from this service offering. If you cannot afford downtime you need this package.

Our Best Minds Working For You

Service Levels

Basic

Plus

Pro

Guaranteed Response Time

24

8

4

Support Hours per Year

0

10

16

Access to Support Web Site (FAQ & Videos)

First Tier Technical Support

Live Web Application Support

Live Telephone Support

On Site Application Support

High Level Application Support

Basic

Plus

Pro

Software Installation

Training & Training New Employees

Configuration

Database Evaluation

Match Performance Optimization

Form Creation and Modification

Assist In Data Security and Recovery

Data Communication to POS

Workflow Analysis

Worry Free File Transfer

Waste Reduction

Problem Solving

Software Update & Upgrade Installation

Color Theory Education

Instrument Diagnostics

User Course

On Site Support

*Besides above offerings, application support can also be bought on an hourly bases.