"The staff were really aggressive and rude and I felt like they were belittling me and not providing me with a timeline.

"At one point they refused to get anyone to look for my bag because they said they were too busy, but at times the queue was empty.

Akeella said Flybe told her they were too busy to send someone to search for her bag (Image: Akeella Burgess)

"I think because I looked fine to them and had no physical symptoms on show, they thought I was fine."

'The whole thing has been awful'

Akeella said her levels of pain can go from one to ten extremely quickly, as Sickle Cell Anemia is a blood disease and from the outside is not necessarily noticeable.

"I still haven't got my bag, so I've had to go out and buy more clothes and presents for my family.

"The whole thing has been awful.

"It wasn't even the drones it was the staff that stressed me out because they were so rude."

The airline was contacted to comment on the incident and said: "Flybe sincerely apologises for the inconvenience caused as a result of Ms Burgess’ misplaced luggage and is following this up as a matter of urgency.

"We will also be following up with our third party handlers at Birmingham airport regarding their reported handling of the situation which appears to have fallen far short of the high quality level of customer service we aim to offer our passengers."

For now Akeella is trying to enjoy her time with her family and not worry about the stress of not having her luggage.

She said: "For the first two days I was distraught and was just moping about, but I realised I may not be back in Leicester until next Christmas, so I am making the best out of this nightmare situation."