Yesterday, Google introduced a collection of support packages for services on Google Cloud Platform detailed below. You can read the rest at
the official post.Bronze: All customers get access to online documentation, community forums, and billing support. (Free)

Silver: In addition to Bronze, you can email our support team for questions related to product functionality, best practices, and service errors. ($150/month)

Gold: In addition to Silver, you'll receive 24x7 phone support and consultation on application development, best practices or architecture for your specific use case. (Starts at $400/month)

Platinum: The most comprehensive and personalized support. In addition to Gold, you’ll get direct access to a Technical Account Manager team. (Contact Sales for more information)

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