Report: Office Depot Found Using Fraudulent PC Support Software

An Office Depot malware class action lawsuit may be an option for people who paid for repairs and protections for fictitious PC infections. Investigations into questionable PC malware scanning software that led to costly repairs have forced retailers Office Depot and OfficeMax to stop using the product. Affected people and their families may be able to file a lawsuit and seek economic damages with the help of a product liability attorney.

For more information, contact Attorney Group today. Our consultations are free, confidential and without any obligation on your part. We can help answer your questions, and if you choose to pursue a claim we can connect you with an affiliated Office Depot malware class action lawsuit attorney who can assist you throughout the legal process.

Important: The time you have to pursue a claim is limited. Contact us for more information.

Customers Were Required to Spend Hundreds of Dollars in Repair Costs

Office Depot, along with its sister company OfficeMax, have been reportedly caught using malware-scanning software used to indicate fictitious PC infections in its retail stores, often requiring customers to spend as much as $180 in repair and protection costs. According to Ars Technica, investigations conducted by KIRO TV News in Seattle and WXFT in Boston shed light on a fraudulent practice, which diagnosed out-of-the-box PCs already found to be free of malware as infected. PC Health Check, the software used to scan customer computers for malware, allegedly automatically signals a problem when store employees check one of four boxes indicating other computer problems and warnings.

The company that sells the software, Support.com, has already agreed to pay a previous settlement of over $8 million over alleged misrepresentations regarding fees charged as a result of malware scans that showed fake PC infections. Once thought to be a practice primarily perpetrated by organizations outside of the United States, investigations may show that this type of consumer fraud could be reaching well-known computer companies and retailers across the country. Office Depot has suspended the use of the software as investigators continue to look into the issue.

How an Office Depot Malware Class Action Lawsuit Can Help

When a company engages in false or misleading advertising of its products, or otherwise commits deceptive trade practices, that company could be liable for any damage that result. The actions of the defendants could constitute fraud and misrepresentation, breach of warranty, breach of contract and violations of various consumer protection laws. Compensation is being sought for:

Costs incurred by owners, including loss of value, attributable to any wrongful conduct

Refund of the purchase price paid for affected services

Damages related to violations of consumer protection acts

Attorneys’ fees

Affected consumers are encouraged to speak with a consumer fraud attorney to learn more about their rights and remedies against the retailers.

The Time You Have to Pursue a Claim is Limited. Contact Us Today.

For more information contact Attorney Group. You can fill out the form on this page or contact us by phone or email.

After you contact us, an attorney will follow up to answer questions that you might have. There is no cost or obligation to speak with us, and any information you provide will be kept confidential.

Please note that the law limits the time you have to pursue a claim or file a lawsuit for an injury. If you think you have a case, you should not delay taking action.

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