NextService Software Reviews

At NextService, we value our customers greatly, and we strive to offer amazing service with a robust field service platform. Please get to know us through our customer reviews.

Australian Beverage Corporation

''NextService has been a game changer for our service business.''

SprintQuip

''We now have a full understanding of the profitability of each and every single job.''

Checkpoint Systems

''With NextService there's no more double handling and it reduces paperwork.''

Australian Beverage Corporation

Australian Beverage Corporation is the leading distributor of several global coffee equipment brands and provides tailored coffee solutions and national service.

“In 2017, I was tasked to find a field service app compatible with Netsuite that would give my client greater visibility and control over their growing service division.

During our evaluation, NextService appeared the most intuitive, well-conceived and polished product. In particular, the Scheduler was leagues ahead of the other apps we considered.

It was also important to have a local implementation done out of Australia, within the same time zone for ease of intensive development and on-going support.

It was clear the NextService team also had the smart and professional goodwill to work with the existing scripting, which enabled the business-critical continuity and maintenance of historical accuracy across their serial tracking.”

“SprintQuip have been using NextService for a year, and it has been a transformational application for the company’s service arm.

SprintQuip are now equipped with one system giving a single view of the customer, along with real-time analytics and KPI reporting via dashboards. This has allowed SprintQuip to have the information necessary for accurate and timely business decisions.

Technicians have the ability to capture spare parts and costs in the field, including time and expenses. Through this streamlining of inventory management and billing, SprintQuip has a full understanding of the profitability of each, and every single, job.

Through the easy to use mobile application, technicians can quickly complete checklists and compliance forms. With the real time WHS reporting, any workplace hazards are identified immediately.

SprintQuip have significantly improved customer response times, particularly for urgent jobs, as they now have real time visibility of technicians through the power of the NextService Scheduler. Technicians can be re-scheduled even quicker during the course of the working day to allow for any ad hoc customer requests. Scheduled maintenance is also easily managed in line with contracts.”

Headland Machinery Pty Ltd

Headland supplies leading machinery technology, software and services and are embracing the future with IoT, Industry 4.0, Automation and Additive Manufacturing.

“Field engineers at the right place at the right time, with full job history, client records, invoicing in the field and real-time data analytics on one platform.

This solution has enabled us to transform the way we deliver service and measure what matters most.

We’ve radically reduced the administration costs associated with multiple data entry points and enabled us to rethink our workflows so they better align with client expectations and our own compliance requirements.”

With the implementation of NextService into our business, we have seen a great benefit in the mobile app, having our in-field technicians able to enter the transaction straight into our system saving time.

No more double handling and it reduces paperwork.

Another great benefit that the technicians are enjoying is the ability to see history of a site.”

Vicky Hollis Field Service Administration Manager

Auto Ingress Pty Ltd

Auto Ingress specialise in designing and manufacturing automatic entry solutions in the form of sliding and swing doors. They offer highly personalised service and innovative high-tech entry solutions to their clients.

“Great system, lots of customisation available and all with solid support behind it (both before and after implementation).

Coordinating our field technicians has become much easier since moving to NextService.”

Aidan Jessen Technical Service Coordinator

Southwestern Scale Company Inc.

Southwestern Scale proudly designs and manufactures truck scales serving the needs of customers throughout Arizona and all over the US. For over 70 years they have provided high quality weighing solutions and scale calibration services for commercial truck scales.

“We spent many months (technically over a year) researching and reviewing applications that fully integrate with NetSuite, NextService is hands down the best solution you will find. Combine this with the interface that the field technicians will use each and every day, you have a Win-Win!! Do not be fooled by competitors that disguise their product by saying it is fully-integrated. They really are not. Also, do not be fooled by competitors who purchase field service code or applications and shoehorn it into NetSuite to make it work. They just don’t live up to the promises they claim.

You are already a very smart company to choose NetSuite because you see the value of the architecture that NetSuite is built upon. NextService is simply an extension of NetSuite, and is built with the same flexibility and scalability your company found desirable by choosing NetSuite to manage all of your important company functions.

I can’t say it enough, but if you have the need in your business model to manage field technicians regardless of the industry, then this is the solution, period.”

Roger Dumont President / Co-Owner

New Zealand Frost Fans

New Zealand Frost Fans has been providing innovative frost protection solutions to growers around the world. From its base in Hastings New Zealand, a significant growing-area well known for seasonal frosts, the business is specialising in frost fan design and manufacture, as well as the subsequent field placements, installation and servicing.

“Having field capability was critical to supporting the installation and servicing of our fans, sometimes in the middle of nowhere with no coverage! Fundamentally, the solution will provide us with process continuity from the factory right through to tracking of our fans in the field, thus assisting with our customers’ experience”

There is no API, no data re-entry, no secondary database to add cost, complexity and possible confusion.

2. Customer Asset Management

Customer assets are stored in configurable NetSuite records that can accommodate any industry and device. Asset history can be used for in depth reports and analytics – and even for automating preventive maintenance and other repeatable service offerings. Should a customer asset move or acquire a new owner, all service history is transferred to the new location or ownership.

3. NextService Scheduler

Built completely within NetSuite, the NextService Scheduler provides robust viewing filters (technician, region, technician skills, labor cost, more) along with the ability to view the status of every job and every technician in real time. The Scheduler includes pop-ups that enable office personnel to access customer, location, job, asset and other information directly from the Scheduler.

And, the Scheduler also includes the ability for office personnel to view a technician’s mobile app in real time. Office personnel can therefore help technicians overcome potential problems – and even train new technicians to use the app remotely.

4. Mobile App

Based on HTML-5, the NextService mobile app is operating system and device agnostic. It can be configured to add or exclude information by job type, technician, asset or other criteria. Custom forms and checklists can be added that feed their contents directly back to NetSuite for in-depth reporting and analytics.

The mobile app also includes all the features one would expect in a mobile field service management solution – voice recognition, mapping, signature and photo capture and more.

5. Field Service Experience

Pre-Sales, Sales, Implementation, Support. We’re field service experts. Our team is comprised of personnel with decades of experience in NetSuite implementation and field service operations. We can help your company implement the best practices and processes that will help distance your company from the competition.

Rated 5/5 Stars on SuiteApp.com

Our customers are thrilled with the efficiency improvements and cost savings provided by NextService.

Download the NextService Product Guide

Our product guide details everything you need to know about NextService, the world's leading Built for NetSuite Native Field Service Software.