Noticeboard

Due to a shortage of GP's, we have temporarily capped our lists and are currently not accepting new registrations. Click here to see how you can help our receptionists deal with your request in the most appropriate way.

Due to changes in processing, urine samples will not be accepted after 12.00 o'clock. Please call between 2pm and 4:30pm to enquire about your test results as our reception staff will have more time to deal with your request then.

Care Navigation

You may have noticed that we now ask for a brief outline of your problem when you call to make an appointment at the practice. This isn’t because our reception staff are nosy but it’s a new approach that we call care navigation.

Through specialist training, our team can now offer more choice on who to see in the practice and help you get to the right health professional fast. Our receptionists never offer clinical advice or triage; this is about offering you the choice to see other specialists in our practice team if they have the expertise to deal with your problem; often quicker and without the need to see the GP each time.

By working this way, it helps us to free up time for GPs to care for our patients with complex or serious health conditions. More importantly though, it means you are seen by the clinician that is best placed to deal with your problem each time you visit us. The choice is up to you.

The surgery closes between 13:00 and 14:00 Monday to Friday. Over this period, you can still contact us via telephone for emergencies only requiring immediate attention.

Extended Hours

Saturday morning appointments are available at Albert Road surgery, but this is a limited surgery (between 8.00 - 11.00 am) and is only for pre-booked appointments which can be made during the week. Please note the out of hours telephone service remains as usual on Saturdays.

When We Are Closed

Calls to the practice from 6:00pm to 8:00am Monday to Thursday and from 6:00pm Friday to 8:00am Monday, will be transferred to the Out of Hours Service. NOTE: Between 6:00pm and 6:30pm Monday to Friday please call NHS111 (just dial111 from your phone)

It is also possible to make an appointment via our 24/7 self booking service. This service is specifically for appointments with your registered GP. Please note the system permits only 2 appointments in our clinical system. You can access this service direct via our telephone system and selecting option 1 or online.

NHS111

NHS 111 (just dial 111 from any phone) replaces NHS Direct in our area and provides a confidential telephone service, 24 hours a day, to give advice and guidance on health issues and health services. After assessment the outcome may be that you need to be seen by the Out of Hours GPs and the NHS 111 team will put you straight through. Our out of hours service (weekday nights, weekends and bank holidays) is run by local GPs.

Call 999

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.