Author
Topic: Exchanges with People that Make Your Brain Hurt (Read 2291306 times)

I don't have any brain bleach, but I do have a distraction for a conversation that made my brain break.

A bit of background:My employer is a competitor of Aflac, we have different policies that are mainly available through employer's only. Because of that, all of our policies have the condition that the person getting the coverage needs to have worked at least 20 hours a week for the past 3 months.

I also work the internal helpline which helps the various reps with any questions they have, besides taking their escalated calls.

This particular incident I had two reps call together, not understanding why we're asking for the employer to verify the customer was actually working at the time she took out the policy.

That was the first part of the brain hurt, because they obviously didn't read the notes on the claim.I pointed out the notes from the examiner where a doctor took her out of work a month before she signed the application, and stated he had her out of work for a couple of months after.

So to give the customer the benefit of the doubt, they're asking her employer to verify if she really was working. They ask how to explain this. Which resulted me giving the phone a look of

Keeping my annoyance to myself, I calmly say, "The way I always explain something like this to a customer is: In order to get this type of policy, you have to be actively working. Because your doctor stated he had you out of work, we're asking your employer to verify if you were working or not."

I have yet to have a customer ask me what that meant, but instead one of the reps asks, "How do I put that in layman's terms."

For a moment I was utterly speechless. That was layman's terms, so I rephrase it a couple of more times. He still doesn't get it. So in one final attempt, I try to make a little simpler, "Well, to get the policy you need to be working, if you're not working, we can't issue it. The doctor said she was out of work, we need the job to say if she was working or not."

He then said, "Don't treat me like a child."

The second rep finally spoke up, "Um, Reika, I got it from here. Bye!" He ended the conference call between the three of us. I sent a politely worded, but somewhat grumpy, email to the guy's supervisor. I don't mind when they genuinely don't get it, but his attitude combined with his refusal to look at anything just really annoyed the snot out of me.

Thanks to this thread I went and read Judges chapter 19, and now I need an adult. And brain bleach. And that machine from Eternal Sunshine of the Spotless Mind.

Yep. I ended up at The Brick Testament site http://www.bricktestament.com/home.html after a few years away. I had forgotten that it didn't just have the nice Bible stories. There are some things Legos shouldn't do. May not be safe for work.

And now my mother is all frustrated because my brother is being a horrible brat. Violent movies do have an effect on his behavior, even the type of cartoon violence you see in Teenage Mutant Ninja Turtles, and is part of the reason she nixed the idea of "The Rise of the Guardians". Might it have anything to do with the fact that he's watched three episodes of the Bible miniseries this weekend? But according to her it's okay because it comes from the Bible. *sigh* My brain is suffering from spasms.

Sorry, I'll stop ranting now. My brain just hurts.

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Some people lift weights. I lift measures. It's a far more esoteric workout. - (Quoted from a personal friend)

Years ago, when Curse of the Black Pearl was the only Pirates of the Caribbean movie, I watched it frequently and my sons liked to watch it with me. DH kept insisting that the movie was not appropriate for the boys and that it was violent and could be scary, despite the fact that they'd never acted scared when watching it. (and they were not embarrassed to show fear in front of me, fwiw)

I came home another day to find dh watching Lord of the Rings, the one with the giant spider with them. I told him he'd made his argument about pirates null and void right there.

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Beyond a wholesome discipline, be gentle with yourself. You are a child of the universe, no less than the trees and the stars. You have a right to be here. Be cheerful, strive to be happy. -Desiderata

I came home another day to find dh watching Lord of the Rings, the one with the giant spider with them. I told him he'd made his argument about pirates null and void right there.

While I agree, I do have to say something about Shelob. Mom and I went to see the LotR movies in the theater, when Shelob made her appearance, mom (a huge arachnophobe) made a face and said, "That's it? That's the giant spider I've been terrified of seeing all this time?"

Now I'm somewhat arachnophobic (especially when they're enormous). I kept my eyes shut throughout the part of the film in which Shelob features, except for one inadvertent -- and regretted -- moment of opening them. Different 'phobes, different responses, I suppose.

I really think I'll give film no. 2 in the "Hobbit" trilogy, a complete miss...

I remembered today the time I made the brains hurt of ALL the employees at my favorite quilt shop.

And I'm probably going to make YOUR brains hurt. I asked the quilt shop people to help me find fabric that looked like the sole of a child's sneaker.

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~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~Common sense is not a gift, but a curse. Because thenyou have to deal with all the people who don't have it. ~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~

I came home another day to find dh watching Lord of the Rings, the one with the giant spider with them. I told him he'd made his argument about pirates null and void right there.

While I agree, I do have to say something about Shelob. Mom and I went to see the LotR movies in the theater, when Shelob made her appearance, mom (a huge arachnophobe) made a face and said, "That's it? That's the giant spider I've been terrified of seeing all this time?"

I cannot watch that part of the movie. Shelob scared the carp out of me when I read the books, let alone seeing her in person, so to speak. I had nightmares about giant spiders for a full week.

I came home another day to find dh watching Lord of the Rings, the one with the giant spider with them. I told him he'd made his argument about pirates null and void right there.

While I agree, I do have to say something about Shelob. Mom and I went to see the LotR movies in the theater, when Shelob made her appearance, mom (a huge arachnophobe) made a face and said, "That's it? That's the giant spider I've been terrified of seeing all this time?"

I cannot watch that part of the movie. Shelob scared the carp out of me when I read the books, let alone seeing her in person, so to speak. I had nightmares about giant spiders for a full week.

Let me tell you, I was pretty shocked when she said that. This is a woman who'll freak out over a tiny little spider. One that's so tiny, you can't easily identify what kind of bug it is. The movie Arachnophobia? I was more entertained by her freaking out over the movie than the movie itself.

So when she made that comment, I think was the closest to my expression.

I came home another day to find dh watching Lord of the Rings, the one with the giant spider with them. I told him he'd made his argument about pirates null and void right there.

While I agree, I do have to say something about Shelob. Mom and I went to see the LotR movies in the theater, when Shelob made her appearance, mom (a huge arachnophobe) made a face and said, "That's it? That's the giant spider I've been terrified of seeing all this time?"

I cannot watch that part of the movie. Shelob scared the carp out of me when I read the books, let alone seeing her in person, so to speak. I had nightmares about giant spiders for a full week.

I used to play World of Warcraft, and I swear there are parts of that game that could easily kill or cure a serious arachnaphobe.

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What part of v_e = \sqrt{\frac{2GM}{r}} don't you understand? It's only rocket science!

"The problem with re-examining your brilliant ideas is that more often than not, you discover they are the intellectual equivalent of saying, 'Hold my beer and watch this!'" - Cindy Couture

I used to play World of Warcraft, and I swear there are parts of that game that could easily kill or cure a serious arachnaphobe.

Hehehe, in Dragon Age 2 there's a fight with a ginormous spider. Mom saw the fight and commented, "Oh god, why does it always have to be giant spiders in your games?"

LOL! I just watched Chamber of Secrets recently, and that reminds me of Ron Weasley saying "Why does it have to be 'follow the spider'? Why can't it be follow the butterflies?"

Shelob scared the carp out of me. I'm not a major arachnaphobe, as daddy long legs don't bother me, but there are a few breeds of spider that tend to be a bit hairy and big that make me shiver just thinking about them. So both Shelob and Aragog? Well let's just say I had a great deal of sympathy for Ron.

Logged

Beyond a wholesome discipline, be gentle with yourself. You are a child of the universe, no less than the trees and the stars. You have a right to be here. Be cheerful, strive to be happy. -Desiderata