EFT

According to Stanford University School of Medicine’s 2018 Health Trends Report, healthcare democratization is “characterized by two major factors: the distribution of data and the ability to generate and apply insights at scale. It promises a world in which patients—armed with data, technology, and access to expertise—can take charge of their own well-being and manage their own health.”

The demand in air travel has subsequently led to airline companies focusing more on the customer experience—investing their IT budgets in mobile apps to make it easier for customers to check-in, reserve tickets, and so on. This leaves other segments of the IT department to be ignored, and thus not evolving with the ever-changing technological environment.