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The class was great. The exam was well made and portioned appropriately. The instructor was funny, knowledgeable, and willing to help students. I would recommend Mr. Andrzej as an instructor to those looking to take this course.

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Andrzej is one of the three trainers who has a past experience implementing service management processes ans frameworks in the corporate organizations.
What I like the most is that since he has this experience he is capable to bring up many examples how do the organizations implement their service management practice, processes, procedures and principles and how they in fact should be implemented by the book.
Training in such a manner in fact is a quite fun as I tend to imagine myself the usuall and in many ways funny approaches the companies takes in order to make their paths for ITSM shorter. In fact it usually comes out later that it might ve shorter but it is more painful.
Please take Andrzej into the consideration and enjoy the trainings! Be pragmatic!

I strongly recommend Business Relationship/Service Level Management based on ITIL® especially conducted by and Andrzej as a very experienced Trainer. The knowledge he delivered to participants is very useful in my practice.

Ören Aksakal

Marek Powroźnik

Rafał Kanabus

Service Manager at Accenture

Krzysztof Posmyk

Boosting User Experience as an IT Manager who combines leadership with strong technical skills

About Andrzej

Over 20 year Experience at implementing the ITIL® framework and associated processes
in large IT organization confirmed by ISO/IEC 20000 certifications.
Accredited ITSM Trainer (ITSM - ISO20000, ITIL®, SIAM®, PRINCE2®,Agie Scrum),
ITIL® Expert, ISO 20000 Consultant/Manager)
Able to work in international environment, customer oriented, open for knowledge sharing and knowledge transfer (ITIL®/ITSM and Quality Management Systems).