Support

Enterprise

For our enterprise customers, we only have one level of support – reliable! Because the support team is part of our engineering team, it has access to all the knowledge you need to resolve issues quickly. And because they are integrated with our engineering team, learnings from interaction with our customers are directly integrated into the development of future releases.

Quick Start

To get started delivering value with CDAP and Hadoop quickly, Cask offers our customers a pre-packaged set of support and services through our Quick Start Program. Contact our sales team to find out how we can support your success with a well-defined project in a short amount of time. We’ve pulled together just the right combination of training, professional services, and expert support to deliver a successful CDAP and Hadoop solution in as little as two weeks!

Subscription

A CDAP enterprise subscription gives you everything you need to develop data applications in an enterprise environment. It provides the guaranteed response time and direct support from the engineers who build CDAP.

Product Features

CDAP Apache 2.0 License

CDAP Enterprise Subscription

Certification with Hadoop distributions

Community support

Access to videos, tutorials, and docs

24 x 7 x 365 web portal support

Email and phone support

1 hour response time to Severity 1 issues

Diagnostic support for your Hadoop environment

Support for Tigon, Tephra, and Twill included

Validated for production with added stress, performance, and compatibility testing

Installation and updates done by or with Cask

Hot-fixes for security issues and bug fixes

Legal assurance

Available: Expert training on-location for your team

Community

CDAP and other Cask projects are open source. To get you started quickly, make sure you view the available documentation, and connect with the experts on Google user groups to find out about best practices. Learn, collaborate, and thrive within our growing community.