Senior Analyst, Returns Experience

Walmart

Job Details

839334BRReq ID:839334BRCompany Summary:Walmart Global eCommerce is comprised of Walmart.com, VUDU, SamsClub.com, and our technical powerhouse @WalmartLabs. Here, innovators incubate next gen e-commerce solutions in real-time. We integrate online, physical, and mobile shopping experiences for billions of customers around the globe. How do we do it? We continuously build and invest in new technology including open source tools and big data innovations. Data scientists, front and back-end engineers, product managers, and web and UX/UI teams collaborate alongside e-commerce experts to envision, prototype, and bring revolutionary ideas to life in a dynamic, flexible and fun work culture.Job Title:Senior Analyst, Returns ExperiencePosition Summary:Walmart U.S. eCommerce is looking for a Senior Analyst with strong leadership skills to oversee the returns experience analytics and to coordinate and lead the implementation of complex, cross-functional, and highly visible strategic return metrics that will help drive a world-class returns experience for the customer.

You will work closely with the returns experience team to identify the critical performance indicators that will help ensure the program achieves its desired goals. This leader will apply a problem solving approach, will be agile and able to apply the right frameworks and business analysis to each phase of the program lifecycle.

This returns senior analyst will be skilled at engaging and communicating across multiple domains, as well as engaging at a detailed level across product management and engineering, and finance.

This position reports directly to the Director of Returns Experience of Walmart U.S. eCommerce. Walmart U.S. eCommerce operates several consumer facing shopping experiences including Walmart.com, Jet.com, Hayneedle.com, Modcloth, and Shoes.com.City:SUNNYVALEState:CAPosition Description:Walmart U.S. eCommerce is looking for a Senior Analyst with strong leadership skills to oversee the returns experience analytics and to coordinate and lead the implementation of complex, cross-functional, and highly visible strategic return metrics that will help drive a world-class returns experience for the customer.

You will work closely with the returns experience team to identify the critical performance indicators that will help ensure the program achieves its desired goals. This leader will apply a problem solving approach, will be agile and able to apply the right frameworks and business analysis to each phase of the program lifecycle.

This returns senior analyst will be skilled at engaging and communicating across multiple domains, as well as engaging at a detailed level across product management and engineering, and finance.

This position reports directly to the Director of Returns Experience of Walmart U.S. eCommerce. Walmart U.S. eCommerce operates several consumer facing shopping experiences including Walmart.com, Jet.com, Hayneedle.com, Modcloth, and Shoes.com.

Excellent communication and leadership skills with ability to influence stakeholders and win credibility through collaborative approaches.

Experience in supply chain and logistics area.

Experience with data mining and extraction tools.

Bachelors in Business or Engineering, with MBA (or MS in Engineering).Additional Preferred Qualifications:Prior eCommerce or retail analytics experience.

Experience with CSAT, NPS and other customer experience metrics.

Customer Returns experience and reverse logistics flow in a dotcom business. Experience with statistical analysis (JMP, Matlab or R) and Six sigma tools.

Familiarity with Finance and accounting related data analysis.Category:Supply Chain and Logistics Division:Walmart.comDivision Summary:The Walmart.com team is here to provide amazing digital and physical experiences for our customers with seamless access to products and services they want. Marketplace allows us to present an even wider array of vendor products on Walmart.com and beyond. Behind the scenes, e-commerce experts are focused on category growth, program management, business development, and seller onboarding. We continuously strive to deliver incredible selection, ease, and e-commerce innovation to customers.Employment Type:Full TimeRequisition Template:eCommerce Department Summary:Ensuring our customers get the right product in the right place and at the right time is important to the Supply Chain & Logistics team. From supply planning and order management to fulfillment and transportation, our expanding omnichannel supply chain anticipates Walmart.com customers needs. Were not just getting customers what they want today, were creating disruptive change with next generation tools and capabilities that will support their needs in the future, all while providing everyday low prices.