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Customer Service Manager Apprenticeship VAC-32708

Sector: customer service

Location: Hornsey

Salary: 12155

Level: 2

Reference: VAC-32708

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As a business that continually brings excitement to their customers’ experience, they believe it’s really important that their people have plenty of reasons to be excited about working with them too. For you, we believe there really couldn’t be a more thrilling time to join the team.

Your Daily Duties:
• Supervise the shop team in the absence of the Shop Manager.
• Maximise shop profitability, through promotion of products.
• Deliver outstanding customer service whilst adhering to all company policies, procedures, compliance and standards.
• Contribute to a safe and enjoyable environment where colleagues and customers feel welcomed and engaged.

Responsibilities:
• Deliver consistently exceptional customer service and ensure a great customer journey, resolving complaints and issues when necessary.
• Ensure compliance with the following;
– Health and Safety procedures
– Responsible Gambling and Self-Exclusion Guidelines
– Security procedures
– Think 21
– Cost Control
• Maintain high shop standards, taking pride in the shop and ensuring all colleagues adhere to the company uniform policy.
• Ensure the shop is clean and a shop tidy is completed at regular interviews when on duty.
• Ensure the Customer Service Assistants understand the company’s product offering, both in shop and online to enable them to have confident conversations with customers.
• Support the Shop Manager with the training and development of the Customer Service Assistants.
• Have commercial awareness and understanding how you can personally impact the shop’s profitability.

The programme is 12-15 months in duration and you will be working towards your Customer Service Practitioner Apprenticeship.
You must be 18+ to complete this apprenticeship.

Location: Hornsey

Position Type: Apprenticeship

Sector: Retail

Working Week : Shift Work – You will be expected to work some weekends and bank holidays.

Lifetime Training's founding principle was to support individuals and businesses to perform better through the delivery of outstanding training programmes.
Today this principle remains core to our business and has enabled Lifetime Training to become one of the UK's top training providers, offering Apprenticeship programmes, recruitment services and self-funded training courses. We have developed the skills and careers of thousands of individuals and have improved the performance of some of the biggest, and smallest, employers in the UK across a wide range of business sectors.

Careermap connects young people with educational institutions and businesses to make sure that young people understand exactly what choices are available to them when they leave school.

Apprenticeships are an excellent option for those leaving school to train and learn a role in a hands-on environment. Through apprenticeships, young people get the opportunity to work with experienced professionals who have a wealth of knowledge relating to their chosen scheme, so they can provide young people with support and guidance along the way while they also study towards a professional qualification.

There are a wide range of sectors that accept apprentices, including everything from health and beauty to engineering and plumbing. Careermap offers a wide choice of opportunities for young people to choose from.

How does it work?

The Careermap team recognises that the first steps in a young person’s career can be confusing, so they keep it simple from the start. Careermap ensures vacancies are being successfully filled, putting early career opportunities at young people’s fingertips. Along with their network of social media partners @CareerMapNews aims to provide the most viral content on the web for the youth market. The Careermap team thinks outside the box, using a fresh approach to inspiring and recruiting young people.

They offer thousands of exciting apprenticeships and early career vacancies every month for young people. They’ve even launched a new magazine to help young people make the right choices.

What are we saying?

Why CareerMap?

1

Careermap is the leading website for 14-19 year olds looking for a pathway into employment.

2

The careermap team recognise the first steps in a young persons career can be confusing, so we keep it simple from the off

3

We support over 70 FE Colleges and Training Providers across the UK. In March 2015 we also activated recruitment campaigns for BT, Carillion, Prudential, British Gas, RBS, Rolls-Royce, Volvo and The BBC.