The Blizzard API was definitely having problems a couple of weeks ago. Could be a recurrence. The viewer downloads lists of realms and character pets from the API, so if a response doesn't include all data, some will be missing. That was the cause of absent realms a couple of weeks ago, and I suspect it was this time too.

It will not acknowledge my character and import my pets. It says that inactive characters or characters below level 20 are not available. My character is 120 and very active. Any suggestions to get the import to work?