Privacy policy

Kew Green Hotels are constantly striving to provide excellent service to its customers and business partners, and in doing so build long-lasting relationships. To achieve this, we occasionally need information about you when you visit our Web site.

When you visit our web site, you may be providing us with information about your visit in two ways:

Statistics collected as you browse

Organisational and personal information you knowingly give us.

Because we respect your right to privacy, we want you to be aware of how we handle this information.

We assure you that we do not sell the names and addresses of our users to outside vendors.

We do:

Safeguard user information from unauthorised access.

Collect, maintain and use information as necessary to provide targeted products and services to meet user needs.

Honour user requests to be removed from our telephone or mail lists in a timely manner.

Maintain confidentiality of user information when undertaking projects with other companies.

We have always valued privacy, and we reinforce this belief throughout our organisation. Your information will be protected as described unless the specific web page says otherwise. If you have further questions about our privacy policy, please contact us.

Where do we store your personal data?

The data that we collect from you is stored on our secure UK servers, however our third party suppliers may process your data outside the European Economic Area ("EEA"). Such staff maybe engaged in, among other things, providing of support and administration services. By submitting your personal data, you agree to this transfer, storing or processing of your information. These agents have access to the personal information required in order to perform their job but may not use it for any other purpose. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access

Your Rights

You have the right to ask us not to process your personal data for marketing purposes (usually by ticking/un-ticking a box on a form). We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.

Our site may, from time to time, contain links to and from the websites of our members, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites as we can't control how they use your data.

You can unsubscribe at any time from our e-mails by simply clicking on the unsubscribe link at the bottom of any e-mail you receive from us and confirming your unsubscribe request. If you experience any problems when trying to unsubscribe, you can contact our Customer services team at 0208 334 4830 or info@kewgreen.co.uk

Information this Site Gathers/Tracks

Statistics Collected as You Browse Our Web Site

As you browse the site, our Web servers collect information about your visit, not about you personally. Via Web server logs, we monitor statistics such as:

While we gather this information, none of it is associated with you as an individual. We use these statistics to improve our website, to monitor its performance, and to make it easier for you and other visitors to use.

Organisational and Personal Information You Knowingly Give Us

Within our website and or hotels, you may be asked to give us personal or organisational information in order to receive information about a product or service. This information may range from your postcode to a specific phone number, email address, mailing address and organisation URLs.

Use of the Information this Site Gathers/Tracks

Your IP address and Host Name

Our Web site logs Host Names (or IP addresses when the Host Name is not available) for systems administration and security purposes. These logs are monitored and analysed to maintain systems and information security and allow us to constantly improve the value and the availability of the Web content.

Cookies

How we use Cookies:

We use Cookies to help improve your experience whilst you are visiting our site.

We use Cookies to help understand anonymous usage of our site.

Sharing of the Information this Site Gathers/Tracks

The information you submit is only shared with third parties if it is necessary to complete your request, provide you with access to downloadable software, or as required by law.

Links to Other Sites

Our Web site contains links to other Web sites. Please be aware that our privacy policy does not apply to these other sites.