If I could give them a 0 rating I would. I wish I'd found this review site before I sent off my Nokia that they promised £75 for. Instead I received £46 due to condition & sending no charger. This phone was in great condition & I was never asked for a charger. (No other site asks for a charger). Pure rip off & I'll be reporting them to Trading Standards. Don't touch them with a barge pole! I am so, so angry.