When a medical condition or illness is diagnosed it can be an upsetting time. Often when this happens there is little opportunity to talk to a medical professional, or there may be a long wait until the next appointment, during which time questions and concerns may cause additional stress and anxiety.

Being able to talk with a medical professional as soon as questions arise can minimise the impact on the individual’s wellbeing, and enable those with concerns to come to terms with, and manage, their health issues.

Workforce Wellness EAP now provides a Medical Helpline offering 24 hour, 7 days a week access to trained, registered nurses. Enabling those with health questions to ask them, and receive a response, at a time that is suitable for the caller.

The Medical Helpline is completely confidential and delivered in accordance with the Nursing and Midwifery (NMC) Code of Professional Conduct. Calls to the Helpline are recorded, for training and other legal purposes, for example: complaint investigation. Clients are able to call as often as they wish and talk for as long as they need to.

The medical Helpline is unable to diagnose illness or prescribe treatment, but can advise and support callers with any health issue or concerns, for example:

I am going on holiday in two months time, what vaccinations are recommended for my trip ?

My child has asthma, are there any support groups I could speak with ?

I have just been prescribed medication for high blood pressure, can you explain to me how it works and whether there might be side effects ?

I have been referred for a mammogram - what can I expect ?

I am worried about the flu pandemic - what are the symptoms and how can I reduce the chance of catching it ?

If callers have a complex question that requires further investigation, the advisor will undertake research and provide a call back with additional information. Following a telephone consultation, the relevant medical factsheets and support literature can be provided.

In addition to the Medical Helpline the HMAP can offer online, telephone and face to face emotional support for those with health and wellbeing concerns.

Workforce Wellness EAP Online

WW-EAP Online has many user-friendly factsheets, providing an insight into many areas of health & wellbeing and offers information on how to reduce the risks and improve both life expectancy and quality of life in later years.

Telephone and Face to Face Counselling - our counselling services can provide support to callers and help them come to terms with news about poor health, discuss concerns for the future, manage the resulting impact on daily life, or provide advice on talking to loved ones about concerns. The counselling team can also provide support through the ups and downs of a new health and wellbeing routine.

Areas Covered

Please find below examples of areas covered under the medical helpline, but are not limited to:-