Solutions

Your trusted brand ambassador

The moment we launch a client program, we become more than a vendor. Our goal is strategic outsourcing partnerships that emulate your brand promise in our service delivery centers.

From the most advanced skills and language training programs to branded contact center floors, to engagement and recognition programs, we become your true brand ambassador and we strive to embody your company culture and operations.

Our integrated BPO and ITO solutions address the entire customer experience. When it comes to customer management, we help optimize and streamline both your voice and non-voice interactions. For your IT management needs, we assemble the best technical teams globally to efficiently deliver high-value IT engagements.

Customer care

Every customer touchpoint is a brand-building opportunity. Customer care is more than just about delivering efficient, knowledgeable, on-brand support to your customers. It’s also about making emotional connections – inspiring your customers to love and share your brand. That’s why we focus on building loyal customer connections from the start.

Technical support

When things don’t work, customers want answers, fast. Our technical support programs are grounded in hands-on training and knowledge. We train our agents to have an intimate knowledge of your products and services so that we can increase First Call Resolution (FCR) while providing an empathetic support experience. Ultimately, we aim to help your customers learn how to solve their own problems.

Sales support

Our sales initiatives encompass our Six Sigma philosophy in order to improve performance. Our agents handle millions of sales calls, emails and online chats each year, which directly contributes to our clients’ revenue streams. From average order values to conversion targets to close rates, we have an excellent track record of acquiring, onboarding and retaining customers, including maximizing their lifetime value.

Back-office administration

Our non-voice services are designed to help clients streamline their customer management needs. Let us take care of the backend work – including order processing, account maintenance, program analysis and more – while you focus on your core business. We can help improve your margins and profitability.

Information Technology Outsourcing

We offer a talent pool of cost-effective, trained IT experts focused on high performance and reliability. From service desk, infrastructure management to TELUS Cloud Contact Center, we can help you improve the availability, performance, and costs associated with managing your IT solutions.