Covenant Health is the most comprehensive health care network serving West Texas and Eastern New Mexico.

It is our mission to extend Christian ministry by caring for the whole person—body, mind and spirit—and by working with others to improve health and quality of life in our communities. We strive for sacred encounters and excellent care in every patient interaction.

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Covenant Health serves over 1.2 million people – and always strives to do it with the highest caliber of medical care. With one of the largest health systems in the entire region, our Christian mission of healing is accomplished with the help of the highly trained and distinguished doctors that make up our medical staff.

As a non-profit 501(c)(3) organization, separate from Covenant Health, Covenant Foundation reaches out to the community to secure funding for projects that assist the hospital. We strive to carry on the successful legacies of the St. Mary of the Plains Hospital Foundation and the Lubbock Methodist Hospital Foundation, two organizations that merged in 1998.

Part of Covenant Health’s mission is to ensure that everyone in our community has access to quality health care and health education. To do this, we offer educational classes, events and volunteer opportunities for the entire community.

Awards and Designations

HIPAA Notice

Protecting the privacy of our patients' medical information is one of Covenant Health's top priorities. All staff members, from physicians to volunteers, are required to comply with federal Health Insurance Portability and Accessibility Act (HIPAA) regulations regarding the access to patients' personal information and medical records.

Access to Medical Records

Patients are welcome to access and request copies of their medical records and request corrections if they identify errors and mistakes. Covenant will respond to any request for information within 30 days or less.

Covenant will provide patients with a copy of our privacy policy on their first visit. This policy outlines how we may use personal medical information and patients' rights to control that information under HIPAA. Should the privacy policy change significantly, we will mail you a revised version. Patients are also entitled to ask Covenant to restrict the use or disclosure of their personal health information beyond the practices disclosed in our policy. Covenant will notify patients if those requests cannot be honored.

Limits on Use of Personal Medical Information

To ensure our patients receive the best quality care, doctors, nurses and other providers will sometimes need to share necessary treatment information. This may include sending information about you to a specialist as part of a referral, sending billing information to your insurance company or Medicare, or compiling your data with other patients' to compare the effectiveness of various treatment methods.

Confidential Communications

Patients are welcome to ask physicians and staff to take additional steps to protect their privacy, such as contacting them at a home number rather than a work number.

Complaints

If you have questions or would like additional information, or if you believe your privacy rights have been violated, you can contact the Covenant Health Privacy Officer via mail at 3615 19th Street, Lubbock, Texas 79410 or call 806.725.0085. You may also file a complaint with the U.S. Department of Health and Human Services Office of Civil Rights, 1301 Young Street, Suite 1169, Dallas, Texas 75202. Filing a complaint will not negatively affect the treatment or coverage that you receive.

See a complete copy of our privacy policy or call 806.725.0085 for more information about our HIPAA compliance.