I deleted a video but now why does it show up in my account as a black box?

Evan Stewart

October 01, 2018 14:47

Overview

When deleting from Content > Videos so it does not appear anymore in the GoVideo drop down, this may affect existing players. Now in the Vidyard dashboard, the main Players page will have players that show up as a black box.

Solution

Since videos can be used in multiple players, deleting a video will result in empty players as the video that was in-use by the player does not exist, the player will have no content inside it unless it has other videos also.

Before deleting a video you can check if the video is currently in-use with other players by following the steps below:

Navigate to Content > Videos

Hover over the video you would like to delete and select Settings

On the settings page that opens up, to the right you will see a button that says Show other players