Support

Your success is our priority

When the going gets tough, we’ve got your back

Stuff Happens. And when it does, you need answers NOW. From business continuity during implementations, to quickly resolving system issues, JDA Support has end-to-end personalized support to keep you moving forward. Our state-of-the-art support processes and diagnostic tools will get your implementation project or system back on track FAST. JDA Support provides self- service product information, a knowledge database of common resolutions, and community forums where customers can network.

Don’t let problems or questions go unanswered. The JDA Customer Support Website is the best place to start when you have a question or a potential issue. Dynamic and easy to use, our customer support website provides you with exclusive and secure 24/7 self-service access that is available from your desk or on-the-go.

You can search the powerful, comprehensive knowledgebase, join online communities to collaborate in real-time, create and track cases to resolution and access product information without ever having to pick up the phone.

All of this is available at support.jda.com to leverage a true community of support.