The survey says...

Friday

Motor Vehicle Commission officials have asked for suggestions on how they can improve service. We believe they should get an earful. There’s an awful lot of room for improvement.

A video taken July 23 by an MVC customer went viral and — we hope — sufficiently embarrassed officials. It shows drivers forced to wait outside in record-breaking heat at the Jersey City MVC office while a few filled out forms inside among empty chairs.

?Despite recent changes to make them more customer-friendly, such as extending Saturday hours and reopening locations closed on Mondays, there still seems to be a culture of rudeness and a lack of consideration for drivers at many MVC offices. Everyone understands the necessity of the six points of identification requirement, but a simple expression of empathy from an MVC employee might go a long way toward easing that frustration. We suspect that what survey responders will say irks them the most is the waiting. Crowds should be smaller and the lines shorter once the MVC finishes updating its computer system. It will allow motorists to renew their licenses online or by mail — an upgrade that is long overdue.

We encourage readers planning a visit to be prepared. Know what documents or paperwork you’ll need to bring. Check the commission’s website at www.state.nj.us/mvc before you go. And don’t forget to fill out a survey while you are there.

By offering more services online and emphasizing quality customer service, the MVC is closer to fulfilling its commitment to “be there” for its customers.

Never miss a story

Choose the plan that's right for you.
Digital access or digital and print delivery.

Follow Us

Advertise

Original content available for non-commercial use under a Creative Commons license, except where noted.
Burlington County Times ~ 116 Burrs Rd., Suite B, Westampton, NJ 08060 ~ Privacy Policy ~ Terms Of Service