The CCL application is unable to connect to our server to authenticate you. Here are a few things to check.

1. Make sure you are connected to the internet.2. Check to see if your firewall is blocking CCL.exe (most common problem). CCL needs to perform outbound port 80 webservice calls, so make sure it has access to that port.3. See if your hardware firewall is blocking outbound port 80 traffic.4. Sometimes Internet Explorer has a setting checked that needs to be unchecked. Open your Internet Explorer Web browser and do the following:

5. Could be dns. Go to Start / click on run / type cmd...hit enter / (you should be at your c:\ prompt) type in ipconfig/flushdns6. Be sure to use your email address (not your handle) as your login when you log in with the software.

If you are still having problems, let support know. Include the following info:Version of WindowsType of Internet ConnectionName of Software FirewallName of Hardware Firewall if applicable

Indeed it is. Very informative and helpful for those new to the software that may have problems related to fairly common OS configuration issues.

Need help with a Change Request?Click here to contact an approver!Problems with CCL?Send an email right away (don't delay!) to helpdesk@comiccollectorlive.com615-264-4747Offices are open M-F 8am-5pm Central Time.You can also e-mail the Chief Brand Officer directly to try to resolve questions/stuff at steve@golocomedia.com for help with password resets, general customer service questions, store order resolution, credit card store updating, questions about comic books and CCL, etc...

I couldn't have done it without all of you and I will strive to maintain and improve my high standards. Which brings me to my next announcement - starting now, all shipments will come with tracking at no extra charge to you! I'm a little late to the party but as they say - better late than never. You spoke and I heard you loud and clear....???

I couldn't have done it without all of you and I will strive to maintain and improve my high standards. Which brings me to my next announcement - starting now, all shipments will come with tracking at no extra charge to you! I'm a little late to the party but as they say - better late than never. You spoke and I heard you loud and clear....???

Not sure what you're talking about. You are not a seller on CCL and this post doesn't belong in this section.

I couldn't have done it without all of you and I will strive to maintain and improve my high standards. Which brings me to my next announcement - starting now, all shipments will come with tracking at no extra charge to you! I'm a little late to the party but as they say - better late than never. You spoke and I heard you loud and clear....???

Hi Tazy!

Welcome to Comic Collector Live!

Not sure what your point is there, please explain.

Howie

Quality. Consistency. Variety. Reliable. Fair. Friendly

Howie's Saying of the Week

The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing - Albert Einstein

I couldn't have done it without all of you and I will strive to maintain and improve my high standards. Which brings me to my next announcement - starting now, all shipments will come with tracking at no extra charge to you! I'm a little late to the party but as they say - better late than never. You spoke and I heard you loud and clear....???

Not sure what you're talking about. You are not a seller on CCL and this post doesn't belong in this section.

He quoted from my signature. I'm confused as well.

Quality. Consistency. Variety. Reliable. Fair. Friendly

Howie's Saying of the Week

The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing - Albert Einstein

I couldn't have done it without all of you and I will strive to maintain and improve my high standards. Which brings me to my next announcement - starting now, all shipments will come with tracking at no extra charge to you! I'm a little late to the party but as they say - better late than never. You spoke and I heard you loud and clear....???

Not sure what you're talking about. You are not a seller on CCL and this post doesn't belong in this section.

I couldn't have done it without all of you and I will strive to maintain and improve my high standards. Which brings me to my next announcement - starting now, all shipments will come with tracking at no extra charge to you! I'm a little late to the party but as they say - better late than never. You spoke and I heard you loud and clear....???

Not sure what you're talking about. You are not a seller on CCL and this post doesn't belong in this section.

He quoted from my signature. I'm confused as well.

Did he place an order with you? Maybe he's being sarcastic.

Nope, no order. That's what I thought at first...plus I'm the King of Sarcasm and I think I would know it when I see it.

Quality. Consistency. Variety. Reliable. Fair. Friendly

Howie's Saying of the Week

The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing - Albert Einstein

I couldn't have done it without all of you and I will strive to maintain and improve my high standards. Which brings me to my next announcement - starting now, all shipments will come with tracking at no extra charge to you! I'm a little late to the party but as they say - better late than never. You spoke and I heard you loud and clear....???

Welcome to CCL, Tazy! Your post is slightly confusing, as it's quoting Howie's signature with a couple of heads beating against a wall...however if you have any questions or need any help, I hope you'll post here or send an email to HELPDESK@COMICCOLLECTORLIVE.COM. Thanks!

I couldn't have done it without all of you and I will strive to maintain and improve my high standards. Which brings me to my next announcement - starting now, all shipments will come with tracking at no extra charge to you! I'm a little late to the party but as they say - better late than never. You spoke and I heard you loud and clear....???

Not sure what you're talking about. You are not a seller on CCL and this post doesn't belong in this section.

He quoted from my signature. I'm confused as well.

Did he place an order with you? Maybe he's being sarcastic.

Nope, no order. That's what I thought at first...plus I'm the King of Sarcasm and I think I would know it when I see it.

Aw, you have a stalker! If you wind up disappearing, Howie, we know the place to start looking. You will be avenged.

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