FAQ

Frequently Asked Questions about Our Services

You Have Questions, TruBlue Has Answers

Our skilled team at TruBlue Total House Care provides countless services
to families and homes of all sizes. No matter the season, our skilled
craftsmen handle both indoor and outdoor tasks. We understand you have
questions, so we strive to provide you with all the answers. We’ve
listed some of the most commonly asked questions and their answers below.
If you have any other concerns, please reach out to us!

What types of home services do you provide?

To put it simply, we provide Total House Care services, including maintenance
and repair. Our services cover common everyday chores, seasonal tasks,
and special projects. We will work both inside and outside your home to
handle all your needs.

Our
Services

Are your services available year-round?

Yes! No matter the season or climate, we offer services for all environments.
In the summer we will maintain your lawn, and in the winter we will remove
the snow from your driveway. Our programs cover both the interior and
exterior of your house during every season.

How do I know how much my project will cost?

Your TruBlue professional will come to your home and discuss your project
with you in detail. You can provide us with all the information we need
and ask us about any concerns you may have. Once we have all the information,
you will be presented with a detailed firm quote for all the work.

How do you charge?

TruBlue charges by the project, not by the hour, so you know exactly what
to expect. Our employees are paid per job and not hourly, so there is
no rushing or dragging out a project, which you may see with other contractors.

Do I have a choice in materials?

When we discuss your project, TruBlue will provide our professional recommendations
based on our previous experiences. You always have full say in colors,
materials, and even brands if you have a preference. It really will depend
on what you want. Feel free to discuss your options with our service team.
We will provide all the information you need to make the best decision.
Customer satisfaction is our number one priority, and we are here to make
you happy.

Who will do the work?

TruBlue uses our own employees and trusted, specialty service providers.
Our team of skilled craftsmen are background checked and are fully bonded
and insured. Additionally, because we put customer satisfaction at the
forefront of our company, we guarantee our work. If needed, we may use
trusted partners for specialized services, but you can be assured they
have been vetted with the same detail as our employees.

What do I need to do to prepare for my project?

It’s simple! Move anything that could be disturbed away from the
work area. Ensure pets and/or children are in the least disruptive space
throughout the progress of the project. If you prefer to be home while
we work, we can work around you as you go throughout your day.

Do I have to be home when you do my project?

It is quite common for us to work while you are out of the house. Typically,
homeowners will provide us either a garage code or key to enter the house.
You can rest assured that our handymen are bonded and insured and go through
a background check. We know your home is your safe haven, so earning your
trust is paramount. Also, it is perfectly fine if you are home while we
work. We are happy to work with your schedule and comfort level.

How do you handle items that need to be purchased for my project?

Your TruBlue professional can provide you a list of materials that you
can purchase yourself, but if you can’t find the time, we understand.
Simply allow TruBlue to purchase on your behalf the materials you have
both agreed upon in writing.

Still have questions or concerns? Please don’t hesitate to reach out to us.

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