Mohawk Flooring to realign commercial customer service

Posted Date: 9/15/2011

[Calhoun, Ga.] During meetings earlier this week, employees of Mohawk Flooring's Greensboro, N.C., customer service office were told that their department would begin a transition that will realign the company's customer service function over the next several months.

"Mohawk is committed to being the manufacturer of choice for our customers in terms of fashion, quality and service,bCrLf said Janet McGlothin, vice president of customer experience. "As we seek ways to better meet our customers' needs, we are realigning customer service operations so that both the commercial and residential support centers will be in the same facilities.bCrLf

80 employees will be affected by the closure, which will begin on Nov. 12. Mohawk will partner with the North Carolina Department of Labor to assist these employees.

"This operational restructuring directly links the commercial customer service department with greater resources, including manufacturing, distribution, after sales support and quality assurance. Having these teams together in north Georgia will provide faster and more accurate responses to typical customer inquiries and greater technical resources from which to obtain information for complex projects,bCrLf she said.

The company also stated that their primary focus at this point is helping the individuals at the Greensboro office transition into new opportunities.
"This business decision is in no way related to their performance, and we'll work diligently to help them during this transition,bCrLf said Lisa Cohen, human resources director.