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The Air Shuttle has been located in a dedicated area, in a privileged place to reduce times to a minimum.

To fly, you should access from Terminal 4, Level 2 (Check-in). Head to the dedicated Air Shuttle counters on this floor. Located in the central area and with easy access from the car park. Because they are dedicated check-in counters, baggage will be treated differently.

Once you have checked in, you must pass the dedicated security control located off to the side, next to the DALI VIP Room.

After checking in, head to the boarding gates located on Level 1, a few minutes from the check-in area. J50, J51, J52, J54, J56 ,J58, K62 and K68 (*)

(*) Gate numbers may change. Always check the information screen to find out which gate your flight is assigned to. Remember that some flights may operate out of the Satellite Terminal (T4S).

When you enter T4 via the Departures area, stay on the left-hand lane “Authorised Vehicles and Bus Arrivals Only”. At this point you will be in the authorised vehicles lane and should continue through to the security barrier. After you have been identified as a customer at the security barrier, continue through to the Services building in the middle of the Terminal where an identified driver will be waiting for you.

The limousine will drop you off on a road close to the Level 2 central gates. Passengers will be collected after they pass through immigration control and before they leave the baggage-claim area. There a service coordinator will be waiting for you to put you into contact with your driver.

The Dalí and Velázquez lounges (24 hours), with more than five thousand square metres, are characterised by their functional and modern spaces, with unbeatable locations within the terminal, with an innovative design and all the service imaginable.

Food services. beria has refined a line of meals and aperitifs for its VIP lounges which are tailored to the type of traffic for each time zone.

Work / Leisure. Multiple options, for work and for leisure.

Relaxation.Iberia was inspired to decorate the T4 loungers on the Feng Shui philosophy, converting the lounges into an oasis of peace and tranquillity.

If you want to know more about our VIP lounges in Madrid terminal 4 click here

New VIP Lounge at T4 Arrivals Hall

Everything you need to take a breather and start your day energised after a long trip.

You can enjoy it whenever you travel in Business class with final destination Madrid on a flight operated by Iberia of more than 4 hours.

Our Iberia Plus Platinum, Iberia Plus Gold and Iberia Singular customers will also have access when travelling with final destination Madrid on flights operated and/or marketed by Iberia of more than 4 hours, regardless of the class they fly in.

You can use it whenever you fly in Business Plus and land in Madrid on an Iberia intercontinental flight started the day before, for free.

The simultaneous check-in islands at terminal T4 have dedicated counters for our Business Class passengers, and check-in machines with/without baggage.
The counters set aside for Iberia are the central ones, numbers 780 to 899.

Remember that all flights are checked-in at Terminal T4 and there is no dedicated check-in area for Schengen flights (*), nor a dedicated check-in area for EU Non-Schengen flights.

Business Class Passengers

Iberia’s Business counters are located in the middle of Terminal 4.

They are counter numbers 780 to 799 (10 on each side).

Check-in

There are 32 self-check-in machines in total for checking with or without baggage.