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DesktopHijack [CLOSED]

vicktory1955

Posted 13 September 2005 - 01:17 PM

vicktory1955

New Member

Member

3 posts

Hello, I have the w32.desktophhigjck virus. norton is unable to repair this file. I used their support to try and clean it up....no luck. I have run all of the scans you requested, but am unable to do the security update as the installer says: C:windows/system32/wininet.dll is in use. Thanks, Vicki

After hearing your computer beep once during startup, but before the Windows icon appears, press F8.

Instead of Windows loading as normal, a menu should appear

Select the first option, to run Windows in Safe Mode.

Open the smitRem folder, then double click the RunThis.bat file to start the tool. Follow the prompts on screen.Wait for the tool to complete and disk cleanup to finish.

The tool will create a log named smitfiles.txt in the root of your drive, eg; Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.

Run Ewido:

Click on scanner

Click on Complete System Scan and the scan will begin.

NOTE: During some scans with ewido it is finding cases of false positives.

You will need to step through the process of cleaning files one-by-one.

If ewido detects a file you KNOW to be legitimate, select none as the action.

DO NOT select "Perform action on all infections"

If you are unsure of any entry found select none for now.

When the scan is finished, click the Save report button at the bottom of the screen.

Reboot back into Windows and click the Panda ActiveScan shortcut, then do a full system scan. Make sure the autoclean box is checked! Save the scan log and post it along with a new HijackThis Log, the contents of the smitfiles.txt log and the Ewido Log by using Add Reply.Let us know if any problems persist.

vicktory1955

Posted 19 September 2005 - 11:55 AM

vicktory1955

New Member

Topic Starter

Member

3 posts

Thank you so much! This is an awesome service to the online community.Everything is working much better. I was able to get at least some of the security updates needed for windows. And that darn Norton virus window is gone!

I think I need to reset some start point for windows to go back to?

Also I could not seem to get Panda Active scan to run. My default browser is firefox and it needs to run in IE. It seems to hang up after a short time.