AW9000 software upgrade

Hi,

Philips service center have sent me a new AW9000 device after my previous one suffered a firmware crash.
The new device has firmware version 4.55. The device is connected to the internet through an ethernet cable.
When I try to update to the current version, I receive the message: Current firmware version is: V H4.55. This is the latest firmware.
Furthermore, when I push the internet radio button, I receive the message: This folder / playlist is empty.

may I kindly ask you to send me a private message with your product registration ID (your email address) and the MAC address that is either printed on the label on the product or displayed in your settings? Once recieved, we will investigate this issue.

Everything works fine, this message is sent using the same network. I have tried rebooting the router/modem, the device and reset the device. There's one more option, connect the device to my neighbours network and see what happens.
To be honest, I'm getting a bit frustrated here.

I have been experiencing the same issue here with spotify ("this folder / playlist is empty"). Sometimes it works, lots of times it doesn't. I hardwired everything and even hooked up an airport express to my aw5000 in order to be able to listen to Spotify! The airport works fine, but this is obviously a work-around that shouldn't be necessary. I really regret buying this speaker. Anyway, is there some kind of solution now, philips team? Rebooting, re-installing factory setting and all that bla bla just doens't work here.

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