Monthly Archives: October 2016

A version of the following article appeared in the September 2016 issue (pp.20–21) of Harvard Business Review. Why People Quit Their Jobs Some find value in “predictive intelligence because it helps … reduce clients’ attrition—and spot things that may be … Continue reading →

Anytime there is more than one possible outcome, the option of a negotiated resolution always exists. So the next time you’re asked, “When is it possible to mediate” or “When is a good time,” the simple answer is, “Anytime both … Continue reading →