Frequently Asked Questions

Got Questions? We’ve compiled a list of the questions we get asked the most often. Bookmark this page for future reference and watch for updates.

Can I try the facility?

We propose a daily pass during our staffed hours. A daily pass costs $8.00 and is valid only during staffed hours.

Are you really open all the time?

Yes. Universal Health & Fitness is open 24 hours/day, 7 days/week, 365 days/year. You can workout at 3am on Christmas Day… even if there is a 2 feet of snow on the ground. If you can get here, you can work out. Our facility is staffed by Monday, Wednesday and Friday from 11:00 a.m.–2:00 p.m as well as 4:00 p.m.-7:00 p.m. on Thursdays. During these times you can get personal service to any question you might have or help to manage your membership.

How do I join?

It’s really simple. Click on ‘Enroll Now’ online and follow the instructions. You’ll have your membership in a few simple steps. Or come by the facility during our staffed hours. If you purchase your membership online, you can pick up your membership card at the facility during staffed hours. To pay for a membership, accepted payment methods include cash, check, credit card (Visa or Mastercard). All annual memberships begin at the time payment is taken.

Is there parking?

Parking is available in front of the building with additional parking located on the side of the building.

Is it safe for me to come at night?

Yes. Our doors remain locked at all times, even during staffed hours. Every person that enters the facility must swipe their access card. Non members are not allowed in the facility outside of staffed hours. Our facility has 24 hour surveillance that is reviewed daily to ensure non members are not being let in the gym, and current members are abiding by our facility guidelines. If a member brings in someone outside of staffed hours or opens the facility door for an individual without access their membership will be subject to termination, no exceptions.

Can I freeze my membership?

You can freeze your membership for medical reasons. Just bring us an official letter from your doctor and you can freeze your membership for up to 6 months. You can’t freeze your membership for reasons other than medical.

Can I cancel my membership?

A 1-year annual membership runs for 12 months. You can’t cancel it during this time. If you’re not sure about committing for a year, you can buy our prepaid monthly membership to try it out, or do a single day pass. Your auto pay (Electronic funds Transfer) memberships are a 1 year contract that is automatically renewed for another year if you don’t cancel it at least 1 month before the end of the contract. We will send you a reminder before the end of the contract.

Can I delay the start of my membership?

Yes, for example, if you’re already tied into a contract at another gym that requires you to give a notice period, you can delay the start of your membership with Universal Health & Fitness by up to one month during the joining process to allow for a seamless transition between your memberships.