I lost my hard copy train tickets. Is there a way to get a PNR number or a reprint

Hello I booked an entire trip through a travel agency. They sent me all the tickets I need for trains as I go through Italy. Unfortunately we have left them at home and then had them mailed to us. They are stuck in customs in Italy and we are now stuck without train tickets. The first train is #FAR 9416 Coach 003 Non smoking, seats 04A (WIN) and 03A (WIN). The second train is #FBA 9718 Coach 001 Non smoking, seats 07A (WIN) and 06A (WIN). Please let me know as soon as possible if we can reprint or recieve our pnr code. Thank you.