Right To Information Act

3. The procedure followed in the decision-making process, including channels of supervision and accountability.

For administrative matters, the cases are examined in the Personnel Administration and General Section at the level of Section Officers with the help of Assistants and are put up to the Registrar. Thereafter the cases are put up to the Director General for approval. However, if the Competent Authority is higher i.e. Vice Chairman, Governing Council or Chairman, Governing Council, the cases are put up to theses authorities by the Registrar through Executive Director.

So far as technical matters are concerned the cases are examined at level of JSO/SSO/Manager and are put up to the competent authority through concerned Heads of Divisions.

4. The norms set by it for the discharge of its functions.

The society discharges its functions as per norms available in the Bye Laws of the Society. However, where there are no approved norms, approval is obtained as per the norms/rules applicable to Central Govt.

5. The rules, regulations, instructions, manuals and records, held by it or under its control or used by its employees for discharging its functions

6. A statement of the categories of documents that are held by it or under its control.

7. The particulars of any arrangement that exists for consultation with, or representation by, the members of the public in relation to the formulation of its policy or implementation thereof.

The Public Information Counter ( PIC ) will be set up at the Reception of ERNET India on the desk of Smt. Anju Rakheja, Section Officer and it will function during 11:30 AM to 04:00 PM on each working day.

8. A statement of the boards, councils, committees and other bodies consisting of two or more persons constituted as its part or for the purpose of its advice, and as to whether meetings of those boards, councils, committees and other bodies are open to the public, or the minutes of such meetings are accessible for public.

11. The manner of execution of subsidy programs, including the amounts allocated and the details of beneficiaries of such programs.

There is no such subsidy programs runs by the ERNET India.

12. Particulars of recipients of concessions, permits or authorizations granted by it.

Nil

13. Details in respect of the information, available to or held by it, reduced in an electronic form.

All the information is available in electronic form and is enclosed.

14. The particulars of facilities available to citizens or obtaining information, including the working hours of a library or reading room, if maintained for public use.

A Web site has been developed with columns of guest book and Feedback to take on customer complaints. Complaints and suggestions of users are considered/studied and necessary action is taken. The user is also informed through e-mail about the improvements and actions taken on their suggestions. An information and facilitations counter for addressing the grievances and suggestions of citizens/clients has been set up by ERNET India. This counter is easily accessible by Citizens/clients and functions five days a week from 7 AM to 10 PM . It is manned by a technical officer. This is already available on our website under the subject Citizen's Charter.

15. The names designations and other particulars of the Public Information Officers.