Managing liability for loyalty programs and gift cards in the age of COVID-19

Learn how to apply smart assumptions to navigate the future.

Strong liability management requires two things: an understanding of the past and confidence in the future. What happens when you don't have the latter because of COVID-19? We've compiled these resources to help you set smart assumptions for customer behavior and proactively manage your liability in these uncertain times.

Loyalty Program Liability Management in the Age of COVID-19

A famous statistician once said, "All models are wrong, but some are useful."This could not be truer for loyalty program models in our current COVID-19 environment.

Gift Card Liabilities and COVID-19: What You Need to Know

As industries and customers navigate their “new normal,” one thing is certain: the assumptions underlying your gift card breakage models prior to this crisis will likely be inaccurate in some way, shape or form.