Celcom will be the first in the country to adopt a full suite cloud-based Operation Support Service (OSS) system to accelerate agility in their automation and the intelligence of network management, and to pave the way for their journey towards becoming a digital company.

The Digitized Operation Platform brings together Artificial Intelligence (AI) and Machine Learning technology powered by Huawei’s award-winning Operation Web Services (OWS) platform, to enhance Celcom’s capabilities in managing increasingly complex networks and services. It also enables Celcom to transform their daily operations from reactive to proactive and predictive, and further solidify their relentless drive to achieve excellence in customer experience.

The agreement to acquire the platform for Celcom’s network operation was signed by Amandeep Singh, Chief Technology Officer of Celcom Axiata Berhad and Baker Zhouxin, Chief Executive Officer, Huawei Technologies (Malaysia) Sdn. Bhd., and also witnessed by Bassaharil Mohd Yusop, Head of Procurement, Celcom Axiata Berhad and Tang Qibing, President of Global Technical Service Department, Huawei Technologies Co. Ltd.

Amandeep Singh, Chief Technology Officer of Celcom Axiata Berhad, said that the partnership signifies Celcom’s ongoing commitment in delivering the best network experience to the customers.

“Celcom will constantly continue the evolution of its network with the latest technologies to bring an awesome experience for Malaysians. It is critical that we explore the capabilities of new generation technology with global partners like Huawei.”

Huawei Global Technical Services President Tang Qibing said, “I’m pleased that Celcom chose Huawei as a partner in its digital transformation journey. We certainly believe that Huawei’s AUTIN™ solution will accelerate Celcom’s transition from traditional operations with repetitive manual processes into automated operations. Our vision is to build an ecosystem with strategic partners like Celcom, third parties and other industries to unlock incredible value through new services and innovations, which will ultimately benefit everyone in the telecommunications industry.”

This partnership is significant as it elevates a collaborative way of working between industry players, which will ultimately enhance capabilities. As a pioneer in adaptation of Cloud-based Digitized Operations Platform in Malaysia, Celcom also hopes to be an example to others within the industry, and further intensify its digital operation transformation.