Likelihood to Recommend

9 Spokes

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.

Izenda

White labeling/OEM scenarios are where Izenda shines. It's a nice solution and they have a good handle on the pricing. The system is customizable enough to do everything that's needed. We view it like unfinished furniture where we have to put the finishing touches on the system in order to make it work for our use case. Where it falls a bit is in usability. There are some rough edges which have to be coded around.

Izenda

They are in rapid development mode and some of the releases have had QA problems. The offering is quite young so this is expected.

There are several usability issues like sorting and other basic items which others have solved. This is an area of improvement when compared to other, more refined BI tools. We communicate in grids and the grid controls need some work.

Support responsiveness is as advertised but a bit slow when compared to other vendors we work with. In other words, they say they'll get back to us in 48 hours and they do what they say but we'd appreciate faster responses.

Support

9 Spokes

9 Spokes 5.0

Based on 1 answer

Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.

Izenda

Alternatives Considered

9 Spokes

I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.

Izenda

We compared to other end user tools like Qlik, Tableau and Power BI. These tools are very refined but not positioned for OEM/Embedded use cases. The closest we came was logi and Birst and the price and business model of Izenda was much more appealing

Screenshots

9 Spokes

Izenda

Pricing Details

9 Spokes

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Additional Pricing Details

9 Spokes is free to use - that’s joining, using the smart dashboard and connecting your apps to it. You'll only pay for any new apps you decide to purchase, but you can trial most of the app recommendations for free! If you want to purchase an app, we'll direct you to the app's website so you can sign up with them. If you sign up to a plan, you'll pay the apps directly and then you can connect the app to your dashboard.

Izenda

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Additional Pricing Details

No per user or core fees, unlimited use licensing for production and non-production instances.