I bought a hat on this app. The hat was a fake brand and it said women size and it was...

GetHuman2147123's customer service issue with Mercari from February 2019

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The issue in GetHuman2147123's own words

I bought a hat on this app. The hat was a fake brand and it said women size and it was definitely a kids size. I wanted to return the hat and the app did not allow me to, which i was very upset about because I spent a lot of money on this hat. They said I can't return it because the pictures were how i got the hat. I then tried reselling the hat on my page because i was trying to make my money back and someone purchased it and complained about the same thing but they were able to return it.. so I am stuck with this product again and this is not fair at all.

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