The Organisation

Good leaders need a positive agenda, not just an agenda of dealing with the crisis - Michael Porter

Knowing the Vision, Mission, Values, processes, standards, policies and culture of the organisation enables far better determination of appropriate actions. A frontline manager who can make decisions and take action in a manner that reflects the needs not only of the situation, but of the organisation, is likely to be more effective and efficient; even if other leadership skill areas remain undeveloped.