Unlimited Fibre Extra

I've tried to change from Fibre to Fibre Extra under 'product change' whilst logged in but I get the error below. Is this related to the issues earlier today or do I need to do something else to upgrade, with being on the trial?

Sorry, but something isn't right...

It looks like a temporary fault has stopped us from checking your line. Please give us a call on 0800 432 0200 or 0345 140 0200 for more information

Re: Unlimited Fibre Extra

As you are on FTTP only without phone with us, there is no number tied to your account, our online package upgrade system is checking FTTC availability against a non-existent number, hence the error.

If you want to upgrade the speeds of your FTTP connection, I'd either give our provisioning team a call and ask for someone who is FTTP trained to assist in the change, which can be done as a next working day change as you are on the FTTP service alternatively if you wish I can arrange this for you by sending you a ticket from your account which you can respond to and I can action the rest from there.