Samsung Galaxy Tabs were returned mostly because of issues, not due to confusion with iPad

0.phoneArena
07 Aug 2012, 09:32posted on

A company shouldn’t be happy when its devices malfunction. But if you’re Samsung, you might actually prefer to hear news about tablet malfunction being most commonly cited as the reason for customer returns…

Apple consumer know how to distinguish an Apple device with the famous Apple logo.. those customers wanted An Apple device at a low price.. so they bought a Samsung device.. that makes them Samsung consumers before Apple.. cheap over beauty..

did I ever said they were Apple consumers.. nop.. 9% of non Apple consumers bought a Tab thinking was the king of the mountain ipad.. you gotta read everything not just parts and form a story ok. I know is hard but please read everything...

but lets do the math shall we? lets say there have been sold 2,000 galaxy tabs in best buy and lets give Samsung 80% customer satisfaction on that device that means lets say 400 devices where returned not out of those 400 customers 100 had issues 68 had lag and 40 tough HC was hard to use 36 changed it for an iPad (but how many of those though is was an iPad?) 32 couldn't find apps and 24 had speed and performance issue....

if the Galaxy tab satisfaction rate is higher then the numbers I made are even lower

I proved wrong on the ICS not being "half baked" or iPhone 4S not being the one you claimed to be (remember the different from factor being tested on trains you where amazed at? I'm still waiting for it) among others, plus I already clicked the report button.

I agree with what I think you are trying to say, but the above comment is saying that "apple things people are excessively stupid and that they won't confuse the galaxy tab and ipad."

Did you mean to say, "apple thinks people are so dumb they will confuse the ipad and galaxy tab."?

As far as the article and return reasons, people just don't know how to use a touch screen and bitch because they can't interact with it properly. The browser troubles, ok...I can see that even though I have none. I had a live wallpaper and my screen is fine and otherwise all the other issues are user error or people expecting perfection. And my netflix app is awesome

Apple hired people to buy to Tab and return it as confused with iPad. Four years until now people confused is a scam by Apple during the trials. Four years until now Apple is on trials for Galaxy S was similarity to iPhone, it is anti-Samsung not on other phone makers. What is a waste of money and innovations.

I've said it before, if you walk up and pay $450 for a box that says Samsung on it, you would expect Samsung inside the box as well. If you don't even know what you're buying then you have bigger issues.

yeh the galaxy tab boxes quite clearly are labelled 'GALAXY TAB 10.1' quite clearly labelled 'SAMSUNG' and quite clearly have 'www.samsung.com' in yellow banners all around the box.
Although it is through that many ifans certainly have 'bigger issues' lol

Apple is perhaps right the majority of the time when it comes to ifans,they've made their fortune preying on these people.

How any company can say people bought your rivals product only because they got confused and thought its your is laughable beyond belief.Its like claiming someone bought a ford focus by mistake under the belief it was actually a Honda civic!

I'm an android fanboy and I completely agree with him. This dumb lawsuit is like asking who owns the rectangle. Nobody does but everybody uses it. I can't believe there is this much argument. If apple can sue Samsung, why can't they sue all the other smartphone designers? They're all the same thing, a device with a screen. Who made that first? Not apple.

there is nothing wrong with looking at what works, taking a piece of it, and trying to improve it. That IS how markets work. Hell thats 100% how APPLE works. Other than the introduction of iOS, what major thing have they come up with since then that was 100% original? Just like everyone else, they look around, see what consumers are buying (even though they lied and said they dont), take a piece of it, and change it enough to call it their own.

The difference is the rest of the world isnt suing over it. Apple thinks that they own whatever marketspace they enter, regardless of how many people were there before they entered.

29.Savage (unregistered)

You're right this time. Apple's design influence on Sammy is why Samsung devices sell so well. If that wasn't so, even HTC would be selling more devices than Samsung as they do make better looking smartphones.

Although, the SGS 3 looks nothing like an iPhone and it's selling well.

Samsung are making money because they are offering the best Android phones. Exynos processors, super amoled, more ram, microsdxc, removable battery. Plus their phones are generally more enthusiast friendly.

How about apple never took advantage?? There are smartphones before iphone, there are tablets before ipad. Apple take advantage to sell those products. Sad to say, their ideas and designs steals it from other companies and make it better. Only ifans say iconic design, whereas there are are many designs more iconic than iphone.

Yes samsung is doing great in making money that's why apple suing them, apple wants only them making money. Sad to say apple can't compete anymore, other companies such as samsung can make better products. Apple can't accept it, that's the truth. Suing samsung makes them the blacksheep of mobile industry.

The grid menu in phone long before 2006,all apple did was add a fourth row in the screen width,most probably due to having the screen space available. Lg already had a touch screen phone out before the iphone with a touchscreen grid menu so Apple are just being simply apple again

I dont see an option that says "clearly I was confused, I meant to buy an iPad the whole time".

Just because they were trading from a samsung to an ipad doesnt mean they didnt want the samsung the first time around. That just means HC was not to their liking and they wanted what most people had.. the ipad.
However the "didnt have netflix/hulu" bit is kind of funny.. since it has for quite some time. Shows that users dont know how to DL apps in the marketplace. Honeycomb is a lack luster OS though, so it doesnt surprise me.

Reality of anybody who has played with the tab is that it is a copy of the iPad just with andoid and a few detailed changes. Before you sling mud on me I've owned both but prefer to use my iPad 3 and away from home my HTC flyer. So I'm a semi fan of both but the truth is the truth. Also when the Microsoft surface tab drop it's a wrap on any tab.

This article almost makes it sound like every android Galaxy tablet is being returned,the percentage categories for faults above are percentages for the quite small level of returns actually brought back. The other 98% of customers etc are satisfied.

You'd see it on a daily basis though in the industry that there are always customers who will find something wrong with a phone no matter what it is. You'll always find someone saying the font isn't big enough,ringtone could be louder,battery should last forever,device should never ever ever freeze even for a second or that the browser should be good enough for them to abandon their 1500 buck pc.

Taco its not an official stat but a general level of the return rates experienced across the board in handsets,xperias in europe for instance have a 1% return rate. Each manufacturer is different but very few rise above 3% worldwide,the ones that do are usually lesser brand names.

We all know your stats are extremely accurate like 77% of android users not knowing what wifi is or how to use it ;-)
Apply this sound logic when 68% of the worlds users are android and 77% of them do not understand or know how to use wifi its means over half of the worlds smartphone users do not know how to use wifi!!! Gasp,OMG!

As for those android issues,rarely if ever customers complain about this only maybe in perhaps basic entry level smartphones in the under 60 smackers bracket,the only reason people might hear of it because you use it here repetitively clutching at straws,which you have been doing alot recently,as for which i present you with this photo!

The funny thing is, when you think about it, Apple are saying that a large percentage of people who want iPhones or iPads can walk out of a store with a box that clearly says Samsung, thinking they got an Apple product. So, in essence they're saying people who want iPhones or iPods are really stupid.

but seriously speaking though, bias aside, Apple may have influenced Samsung's products a lot.
The transition from the first tab to the 10.1 maybe was due to the iPad 2's success and the Galaxy S after the iPhone's success.

But i really don't think the shapes of the devices, banning and the worth of the damages is reasonable. I mean, to get money, you don't need suing and sh.t... a better product should be the reason for earning money! keep the competition!

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