Consumer Disputes

If you have encountered a problem in relation to a contract that you have entered into, we may be able to negotiate a satisfactory resolution or resolve the problem by using Alternative Dispute Resolution.

If necessary, our experienced Dispute Resolution teams in Chesterfield, Mansfield and Sheffield will act for you in enforcing your rights through the Courts.

Our experience covers many types of contract dispute. Examples of the types of case we deal with include:

construction disputes

faulty or incomplete work by builders or other tradesmen

faulty cars and other goods which are not of satisfactory quality or fit for purpose

hire purchase and credit agreements for unsatisfactory goods

unfair consumer contract terms

We offer an initial fixed-fee appointment followed up with a detailed advice letter, to assist you in establishing the merits of your case and to provide you with a suggested course of action.

Consumer Rights

Testimonials

I am very grateful for all your efforts and a very satisfactory result. I cannot thank you enough for a first class service and I will happily recommend you to my friends and family.

Mr W, Nottingham

The receptionist staff on both days we visited your office were extremely friendly and the whole experience of dealing with Banner Jones was wonderful

T Howard

The service I received couldn't have been better!

Mrs C, Chesterfield

I would like to put on record my great appreciation of the efficient manner in which you have dealt with the estate. At all times you have been so helpful and your advice when things seemed to be falling apart has minimised my stress level.

Mr S, Sheffield

Thank you very much and thanks for everything you have done for us. I can assure you, should we need any legal advice in the future, we will not hesitate to contact you and also, should anybody I know be in need of a good solicitor, I will gladly pass on your details.

Mrs N, Hackenthorpe

The solicitor was very personable & listened patiently, and explained the law in terms I could understand.

Mrs J, Briminton

Just a quick thank you for your efforts over the past few weeks.

You've made this process as simple and stress free for me as it could have been. Very much appreciated.

Around 50% of us make a New Year’s Resolution to 'sort out the finances’ but for most of us it's more of a wish than a firm commitment to take action.

Looking at the January appointments we’ve had with wealth management clients here are the topics that we’ve discussed most often. If you’re determined to sort out your finances, these may give you some food for thought.

The courts recently found that a bank had failed in its duty to investigate an assertion by a debtor that a restricted-use credit agreement had been rescinded before reporting to credit reference agencies that the debtor was in default.

We are authorised and regulated by the Solicitors Regulation Authority (SRA number 493083) under the Solicitors' Code of Conduct. You can access the Code by contacting the SRA, In writing to: The Cube, 199 Wharfside Street, Birmingham, B1 1RN. Fax: 0121 616199. Tel: 0870 6062555 (UK) +44 0121 3296800 (International) or via www.sra.org.uk.

The directors of Banner Jones Ltd are Solicitors of England and Wales.