FAQs

FREQUENTLY ASKED QUESTIONS

When will my order be dispatched?

We aim to process all orders as quickly as possible. Standard delivery orders are usually dispatched within 1-2 working days.

How much does delivery cost?

All UK deliveries are free of charge with Royal Mail 1st class service. Tracking number will be provided via email.

What is your returns policy?

If for any reason you are not completely satisfied with your purchase from My Jewellery Shack, please send it back.
You can return any item purchased from My Jewellery Shack (excluding sale items unless faulty or not as described) within 30 days of receipt for a refund. If you would like to do so, you must use the free Returns Process set out below (question 2) and the products you are returning must be in a new and unworn condition.
Under the United Kingdom’s Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Consumer Contracts Regulations”), you are also entitled to a full refund of the price paid for the product together with any delivery costs paid if you cancel your purchase for any reason during the cancellation period. The cancellation period begins on the date that the contract is formed (the day the dispatch confirmation email is sent to you) and continues until the end of 10 days starting on the day after you receive your order. This cancellation right applies to both sale and non-sale products. If the product has been dispatched to you before you cancelled the purchase, you must return the product within 10 days starting on the day after you cancel the order. You are not obliged to follow the Returns Process, but if you do not do so you will be solely responsible for all return shipping costs.My Jewellery Shack will only accept returns for purchases made from the My Jewellery Shack eStore.For reasons of hygiene and safety, pierced earrings including earring pendants are non-returnable, unless faulty or not as described.
All goods will be inspected upon arrival at the My Jewellery Shack warehouse.
The My Jewellery Shack eStore returns policy does not limit or exclude any legal rights you may have in relation to products which are faulty or not as described.