Cone of Learning

You've probably heard of the Cone of Learning or intuitively know there must be one. Edgar Dale developed it (see Audio-Visual Methods in Teaching, 3rd edition, 1969). Here's what it says: after two weeks, we remember only 10% of what we read but 90% of what we do.

Credit: The four Cs

FISH! Philosophy

1. Play
2. Make Their Day
3. Be There
4. Choose Your Attitude

These simple ideas can make a profound difference in how we serve our customers and live our lives.

Success Depends on What You Ignore

Researchers at the University of Oregon found that what affects a person’s memory capacity most is the ability to disregard irrelevant or unnecessary details: it’s not what you know—it’s what you ignore—that might be a major factor in your success.
—- Melody Ward Leslie Disproves Simple Concept of Memory as "Storage Space")