Return Policy

If you would like to return an item, please initiate a return by logging into your account. Or, you may call +1(877)778-8556 M-Th between 08.30-09.30am EST or contact us by email and we'll send you a prepaid return label. Shipping on returns for any order over $200 is free within the US, excluding HI, PR and AK. (Alaska, Hawaii, Puerto Rico) Any item is returnable as long as the products are in the same packaging and condition in which they were sent to you. Your money will be refunded back to the credit card the order was placed on. The item must be returned within 30 days from the date of purchase for a full refund to be credited.
To return or exchange your item, pack it carefully in a separate box or padded post envelope and send it together with a completed returns form to the address listed below: Return address:Kingsland Equestrianc/o EquiFit31 Dudley LnMarshfield, MA 02050

Exchange

An item is only exchangeable for a different size or color, but not for another product. If Kingsland Equestrian is unable to provide the size or color you require, you will be contacted and offered another size or color, or a refund of your money. For exchanges, please make it clear which size you require. The cost of the return is covered by us, once per order. For further exchanges, shipping will be charged by Kingsland Equestrian.

Refunds and Claims

The right to obtain a refund is valid where products have been found to be damaged, faulty or incomplete upon delivery. We reserve the right to have minor differences in product colours and details. If you have any doubts regarding these details, we advise you to contact our customer support before placing an order. Minor product detail differences and slight changes in colour do not justify a claim. Gift or bonus products are not refundable.
The quality of the product in relation to the price that was paid will determine whether a worn out product is eligible for refund.

Unclaimed order

If your order is returned unclaimed to Kingsland Equestrian, we will contact you by email, telephone and mail. If Kingsland Equestrian cannot reach you within 5 business days, you will be invoiced for the item and return costs and the item will be disposed.
*Please note that Kingsland Equestrian will not provide a refund for any items that appear to be soiled or damaged in any way. In addition, no refund or exchanges can be obtained on items that have been ordered with embroidery.