The PN Hub arrived first thing, thanks for the speedy service. Unfortunately it hasn't fixed my known copper fault so I will need an engineer ASAP please. I hope that this will be expedited PDQ. I have updated my open question. Many thanks.

We've passed this to our supplier on your behalf and we're awaiting a response in terms of next steps (engineer or otherwise). We'll come back to you as soon as we know more and/or communicate updates via your fault ticket here: https://www.plus.net/wizard/?p=view_question&id=177620332