Re: Dropouts

1. Open an internet browser and type http://192.168.1.254 into the address bar2. Press the 'Enter' or 'Return' key3. If there is no login page, click on 'Advanced Options' near the bottom4. Now you will be asked to sign in with a Username and Password to access the router settings5. The Username is "admin", all lower case, and the password is the serial number on the bottom of your router (CP**********), which needs to be entered in capital letters6. Click on 'Broadband Connection'7.Underneath, click on 'Internet Services'8. Under, 'Internet', click on 'View More'9. Type in your broadband username, which is in the format of yourusername@plusdsl.net, and the password is your account password10. Click ' Connect'

EDIT: If you're still using an Openreach modem plugged into the master socket an engineer installed when we provided fibre to you, it's unlikely we would've sent you a microfilter to use the test socket as explained in the guide above.

In this case, I'd recommend plugging a laptop or computer directly into the Openreach modem, setting up a PPPoE connection as explained here. This would help narrow down where the issue lies by bypassing your router.