A Terminal Server I was attempting to work on today gave quite a lot of grief. The first hint was that users were unable to login to it. When I then tried to login, it gave an error message of:Login FailedYou are connected to the remote computer. Howerver, an error occured while an initial user program was starting, so you are being logged off. Contact the system administrator for assistance.

So I rebooted it remotely using the command shutdown /r /f /m \\TSERVER1 while having a continuous ping running, from the ping results I could see it go down, come back up. However on trying to login now, after entering a username/password I could see the logon script run, but no taskbar, start button appeared. Right clicking the desktop didn’t give any menu.

I could however navigate to the hard drive on that machine by pointing My Computer to \\tserver1\c$\.

Copying some of the tools at live.sysinternals.com I was able to view the event logs, no issues apparent, check status of various services, all ok.

So I connected via RDP once more (mstsc /v:tserver1 /console) and viewed the background (still no start button or taskbar) and pressed CTRL-ALT-END which allowed me to start the Task Manager. This allowed me to run a new task (File | New tas (run...)) so now I was able to copy the sysinternals autoruns program to the root of the C: partition, and run it from the affected terminal server. Running c:\windows\explorer.exe didn’t work tho.

Delving into it’s depths I found an entry for HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\Explorer – renaming this entry then allowed Explorer to run. So I’ve exported the key (in case I do want it sometime) and then deleted it.

Rebooted the server once more and bingo, it lets everyone log in. Very satisfying after a couple of hours of mad hair tearing.

Like Symantec Anti-virus. At a friends house right now, and trying to uninstall the product, it won’t – it keeps saying that something else wants to keep it there. Very unhelpful error message by they way (if Symantec is listening).

Found a great page that explains how to remove unwanted software (surprise, they also trying to remove Symantec… hmmm….).

Then do a search for Symantec (or the name of the software you want to be rid of)

Copy the value of UninstallString

Open a command prompt (Start | Run | CMD) and paste the UninstallString here and add REMOVE=ALL to the end of that string, press enter.
It will look similar to this: MsiExec.exe /X{DBA4DB9D-EE51-4944-A419-98AB1F1249C8} REMOVE=ALL

A common grumble I hear about the place is that the internet is too slow. While many things on the local LAN can affect this, the first port of call is to actually know what size pipe we have to the internet.

To determine this, Speedtest.net is great. It shows with good use of eye candy how quick your upload and download speed is (or isn’t).

Not only that but it identifies which ISP your using. A quick handy tool to use.