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Description

When you enroll for courses through Coursera you get to choose
for a paid plan or for a free
plan .

Free plan: No certicification and/or audit
only. You will have access to all course materials except
graded items.

Paid plan: Commit to earning
a Certificate—it's a trusted, shareable way to showcase your new
skills.

About this course: You've thought about who you are and how you want your career to be. You have some soft skills to deal with situations that could cause problems. What about the team around you? How do you build functional and constructive professional relationships? How can you add value? What do employers look for when they are promoting? Skill-building in this course will include asking questions, listening, developing likeability (you’d better be stellar if you’re difficult), identifying cognitive bias, apologizing, receiving apologies, and the basics of whistleblowing. After this course, you will be able to: - assess your own listening and reactions and retune them in advance or …

When you enroll for courses through Coursera you get to choose
for a paid plan or for a free
plan .

Free plan: No certicification and/or audit
only. You will have access to all course materials except
graded items.

Paid plan: Commit to earning
a Certificate—it's a trusted, shareable way to showcase your new
skills.

About this course: You've thought about who
you are and how you want your career to be. You have some soft
skills to deal with situations that could cause problems. What
about the team around you? How do you build functional and
constructive professional relationships? How can you add value?
What do employers look for when they are promoting? Skill-building
in this course will include asking questions, listening, developing
likeability (you’d better be stellar if you’re difficult),
identifying cognitive bias, apologizing, receiving apologies, and
the basics of whistleblowing. After this course, you will be able
to: - assess your own listening and reactions and retune them in
advance or on the spot for a more constructive outcome - add value
at work by keeping situations easy instead of difficult - manage
your own approach - be prepared when things go wrong The
prerequisite for this course is Course One of the Specialization
"Professional IQ: Preventing and Solving Problems at Work".

Created by: University of Illinois at
Urbana-Champaign

Taught
by: C. K. Gunsalus, Director of the National
Center for Professional and Research Ethics (NCPRE), Professor
Emerita of Business, and Research Professor at the Coordinated
Science Laboratory

Basic Info Course 2 of 4 in the Professional IQ: Preventing and
Solving Problems at Work Specialization Level Beginner Commitment 4
weeks of study, 5 hours/week Language English How To Pass Pass all
graded assignments to complete the course. User Ratings 4.9 stars
Average User Rating 4.9See what learners said Coursework

Each course is like an
interactive textbook, featuring pre-recorded videos, quizzes and
projects.

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University of Illinois at Urbana-Champaign The University of
Illinois at Urbana-Champaign is a world leader in research,
teaching and public engagement, distinguished by the breadth of its
programs, broad academic excellence, and internationally renowned
faculty and alumni. Illinois serves the world by creating
knowledge, preparing students for lives of impact, and finding
solutions to critical societal needs.

Syllabus

WEEK 1

Course Orientation
Find out what Shaping Your Professional Brand can offer you.

1 video, 5 readings, 1 practice quiz expand

Video: Welcome to Shaping
Your Professional Brand!

Reading: Syllabus

Reading: About the Discussion
Forums

Reading: Glossary

Practice Quiz: Orientation
Quiz

Reading: Updating Your
Profile

Discussion Prompt: Getting to
Know Your Classmates

Reading: Social Media

Week 1: Being Valued at Work
You will work on building your professional brand by learning the
importance of listening and crafting effective questions.

19 videos, 2 readings, 4 practice quizzes expand

Reading: Week 1 Overview

Reading: Week 1 Readings and
References

Video: 1.0.1: 2MC: Brand
Manager

Video: 1.1.1 Being Valued at
Work

Video: 1.2.1: 2MC: Kidney
Donation

Video: 1.3.1 First:
Listen

Video: 1.3.2 2MC: Meredith's
Mother-in-Law

Video: 1.3.3 How Are You
Listening?

Video: 1.3.4 Listen to
Learn

Video: 1.3.5 What Happened
Next? Meredith’s Mother-in-Law

Practice Quiz: Lesson 1-3
Practice Quiz

Video: 1.4.1 Second: Ask
Questions

Video: 1.4.2 2MC: Signing
Strangers' Names is the Process

Video: 1.4.3 Formulating
Questions

Video: 1.4.4 Reciprocity:
Questions Shape Answers

Video: 1.4.5 How and What You
Ask Affects the Outcome

Practice Quiz: Lesson 1-4
Practice Quiz

Video: 1.5.1: Achieving and
Sustaining Rapport

Video: 1.5.2: 2MC: Personal
Services

Video: 1.5.3: Establishing
Rapport

Video: 1.5.4:
Paraphrasing

Practice Quiz: Lesson 1-5
Practice Quiz

Video: 1.5.5: What Happened
Next? Personal Services

Video: 1.6.1: What Happened
Next? Kidney Donation

Practice Quiz: Lesson 1-6
Practice Quiz

Discussion Prompt: Week 1
Discussion

Graded: Week 1 QuizGraded: Week 1 – Listening and Asking
Questions

WEEK 2

Week 2: Likability Matters
This week you will learn to be a more effective influencer at work
through the tools we discuss.

18 videos, 4 readings, 4 practice quizzes expand

Reading: Week 2 Overview

Reading: Week 2 Resources and
References

Reading: Summary of What
Creates Energy in Organizations?

Reading: Summary of Rudeness
in the workplace isn't just unpleasant: It's also contagious

Video: 2.1.1 Overview:
Likeability Matters

Video: 2.2.1: 2MC: Whose
Money Is It?

Video: 2.3.1: Approach
Matters

Video: 2.3.2: 2MC: That
Parking Space

Video: 2.3.3: Creating
Energy

Video: 2.3.4: De-energizers:
The Costs

Video: 2.3.5: Your Energy and
Approach

Practice Quiz: Lesson 2-3
Practice Quiz

Video: 2.4.1: Aligning with
Others

Video: 2.4.2: 2MC: Recommend
a Friend

Video: 2.4.3: The And Stance:
How and Why

Video: 2.4.4: But …
Objections to The And Stance

Practice Quiz: Lesson 2-4
Practice Quiz

Video: 2.4.5: Experts on The
And Stance

Video: 2.5.1: High-Road Go-To
Solutions

Video: 2.5.2: 2MC: Charging
for Work Before Authorization

Video: 2.5.3: Find Common
Ground

Video: 2.5.4: Get It In
Writing

Video: 2.5.5: What Happened
Next? Charging for Work Before Authorization

Practice Quiz: Lesson 2-5
Practice Quiz

Video: 2.6.1: What Happened
Next? Whose Money Is It?

Practice Quiz: Lesson 2-6
Practice Quiz

Discussion Prompt: Week 2
Discussion

Graded: Week 2 QuizGraded: Week 2 - Approach Matters

WEEK 3

Week 3: Cognitive Biases and Errors at Work
Find out about cognitive bias, and how to identify different types,
and how to stop them from derailing you.

19 videos, 3 readings, 4 practice quizzes expand

Reading: Week 3 Overview

Reading: Week 3 Resources and
References

Reading: Summary of
Measurement of Social-Evaluative Anxiety

Video: 3.1.1: We're Not as
Rational as We Think We Are

Video: 3.2.1: 2MC: Commission
Sales

Video: 3.3.1: It's Not All
About You

Video: 3.3.2: 2MC: Face
Embarrassment

Video: 3.3.3: Overconfidence
and Egocentrism

Video: 3.3.4: Confirmation
Bias and Motivated Blindness

Video: 3.3.5 What Happened
Next? Face Embarrassment

Practice Quiz: Lesson 3-3
Practice Quiz

Video: 3.4.1: There are
Cognitive Biases?

Video: 3.4.2: 2MC: Chen
Becomes Uncomfortable at Work

Video: 3.4.3: Stop Digging:
Pursuit of Sunk Costs

Video: 3.4.4: Sinister
Attribution Bias

Video: 3.4.5: Chen's
Situation, First Pass

Practice Quiz: Lesson 3-4
Practice Quiz

Video: 3.5.1: Prevention and
Recovery: Framing and Reframing

Video: 3.5.2: 2MC: Chen
Uncomfortable at Work, Continued

Video: 3.5.3: Framing

Video: 3.5.4: Framing in
Chen’s Situation

Video: 3.5.5: Using Reframing
as a Tool for Chen

Video: 3.5.6: What Happened
Next? Chen Uncomfortable at Work

Practice Quiz: Lesson 3-5
Practice Quiz

Video: 3.6.1: What Happened
Next? Commission Sales

Practice Quiz: Lesson 3-6
Practice Quiz

Discussion Prompt: Week 3
Discussion

Graded: Week 3 QuizGraded: Week 3 - Cognitive Biases

WEEK 4

Week 4: When Things Go Wrong
Despite your best efforts, sometimes problems can’t be avoided.
Learn an effective strategy for apologizing, and how to engage in
disputes professionally.

19 videos, 2 readings, 3 practice quizzes expand

Reading: Week 4 Overview

Reading: Week 4 Resources and
References

Video: 4.1.1: When Things Go
Wrong

Video: 4.2.1: 2MC: Speak Up
or Keep Quiet

Video: 4.3.1: Identifying
Problems

Video: 4.3.2: 2MC: Leaving
Off a Data Point

Video: 4.3.3: Mindset

Video: 4.3.4: Are You Sure
You Have a Problem?

Video: 4.3.5: What Happened
Next? Leaving Off a Data Point

Practice Quiz: Lesson 4-3
Practice Quiz

Video: 4.4.1: When You Are in
the Wrong: Professional Apologies

Video: 4.4.2: 2MC: You Messed
Up

Video: 4.4.3: The Four Rs of
Apologizing: Remorse and Responsibility

Video: 4.4.4: The Four Rs of
Apologizing: Rehabilitation and Recompense

Video: 4.4.5: What Happened
Next? You Messed Up

Practice Quiz: Lesson 4-4
Practice Quiz

Video: 4.5.1: Having Disputes
Professionally

Video: 4.5.2: 2MC: Just Don't
Hire Anyone Over 40...

Video: 4.5.3: Having Disputes
Professionally: Rules One and Two

Video: 4.5.4: Having Disputes
Professionally: Rules Three, Four, and Five