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Over 140 reviews forSan Antonio Watch Repairs from people just like you.

C

"Initially I had found

WATCH & JEWELRY SERVICE CENTER on Angie's List.
On 09/30 I had them remove 4 links from the watch band and" ...More replaced the battery. While opening the watch to to replace the battery, a rubber ring fell out. The girl replaced the battery and reassembled the watch without replacing the rubber gasket. I asked her about this and she said that it was streched/misshapen and could be put back in adding that the gasket wasn't needed. This gave me pause but I let it go, assuming she knew what she was doing. The charge was $26 which I was happy with.
Since I purchased the watched used, it had many scratches on the crystal, I tried to removed the scratches but was unsuccessful. While cleaning and trying to sand the scratches, the watch did get slightly wet but since this was supposed to be water resistant to 100 meters, I assumed it could be resistant to ZERO meters! It stopped working shortly after that.
I returned to

WATCH & JEWELRY SERVICE CENTER on 10/12/2011 to determine why the watch had stopped working and if repairable, to order and replace the watch crystal. After opening the watch and checking the battery, the owner tested the battery and said that the battery was dead. He replaced it with a new one and the watch started working again. I told him about the rubber gasket not being replace before and the water contact during my cleaning and he said that water resistant didn't really mean that and you could get them wet at all. If had several watches in the past and never had problems when getting far

watches wet so his response seemed somewhat ridiculous to me. I'm thinking that perhaps the rubber gasket was more important after all! :(
I then had him order the new crytal for the quoted $45 and he

it would be ready probably Friday, 10/14 and he would call me.
On 10/17, I called the store to ask when to expect the replacement to be completed. He told me he had ordered the crystal on Friday, 10/14, the day he said that it would be READY. He then said it would be ready on 10/19. On 10/19, he did call me to tell me it was ready. Picked it up and paid the $45 oprice that i was quoted. It is working fine now and looks great.
With the rubber gasket/watch not water resistant issue and the unneeded delays, I've had to change my review of this store and probably won't return.

-JOHN G.

A

"I went to

and inquired about both replacing the watch battery for the Movado (which most mall store will not touch) and repairing the second" ...More hand on a vintage watch I own. The second repair was a little tricky because the watch access requires removing of the crystal. The total amount was 75 dollars (35 for the repair and 30 for the watch battery). Price wise, I thought the repair was very inexpensive while the battery was about right for the type of watch (Movado's usually don't get a new battery for 10 dollars like most mall places). The advantage here is they have a on-site watch repair person. This really cut down on the time. I have waited 2 weeks in the past for the Movado watch to be shipped and have the battery replaced. They had both things done within a few days. They job was absolutely superb. They were incredibly attentive. Also, what I really like about them is that they are a true family business. You can tell they take pride in their work, service and their store. I can't say enough about their service and how refreshing it is to go somewhere and find the level of service they offer. Any of my watches that need service, I will be bringing it to them.

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Watch Repair reviews in San Antonio

A

Rating

“

He is a genius. He is extremely professional and at times I have to argues with him because he doesn't charge enough for the quality of work he does, I'm serious! I would recommend him to anyone and use him again.”

- ALEX S.

A

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“

I've always had a positive experience. This is a craftsman who went to watch repair school and knows his business inside and out. If the repair is going to cost a lot or getting a new watch is better, he'll tell you upfront.”

- Brad & Julia C.

F

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“

After agreeing to wait on the back ordered crystal, I have followed up with

in person and on the phone every couple of months; once in person, twice by phone. Each time, they say they will have to call me back with an update. They have never called me back, and do not have the watch in house for me to get it back. Their customer ...More service is very poor, and I will no longer do business with them. And I still don't have my watch!”

- LANE A.

A

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“

I went in about one hour before closing. He was welcoming, very open to attempting to repair what I had brought, and the job was done within about 20 minutes. This is a small operation and so the service was tailored to what I needed. Kept me from carrying around those watches for another three months in my car.”

- IRMA I C.

A

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“

I would categorize this as outstanding service. In the past I had sent another Polar HR monitor back to "a factory authorized service center", paying $12 PLUS shipping and handling, only to have it stop working in 5 days. So much for a $175 HR monitor. Needless to say I was very disappointed. After several unsuccessful battery replacement ...More attempt with a couple more Polar HR Monitors, I had all but given up battery replacement, concluding that these monitors were only good for the life of the original battery. Imagine my delight when

said they would warranty the battery replacement for one year. So far both heart rate monitors work fine and so does the

Mouse Watch.”

- KENNETH K.

A

Rating

“

The work was performed quickly, in approximately ten minutes. The owner was courteous and very professional. I also inquired about replacing the face of one of the watches and she discouraged me from doing so, saying that the cost would outweigh the value of the watch. It was nice of her to be so honest with me, even though it would have been in her ...More best interest to perform the work.”

- MARIDA C.

A

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“

I had a good experience. They are always friendly and helpful. They usually can do your repair in a weeks time and they call you to tell you that your item is ready for pick up.”

- JENNIFER A.

A

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“

We dropped the watch off (2 watches on separate occasions) and it was ready for pickup within three days even though they had to send it out to get repaired. They also cleaned and buffed the watches without our requesting it.”