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Introducing our 5 year deals. Review our full product range for more details.

We are delighted to have received a 5 star award yet again for our broker service in the Mortgage Lenders and Packagers category at the Financial Adviser Service Awards 2017. These awards are voted for by intermediaries and are regarded as the blue riband measure for the financial services industry.

You’ll be able to produce Mortgage Illustrations and submit applications online for existing deals up to 10:30pm on Tuesday 13th March 2018.

The supporting documentation for online applications on these products must be received in our Mortgage Centre in Birmingham by close of business on Tuesday 27th March 2018.

If you are unable to submit an application online due to a technical issue that cannot be resolved over the phone, then you must submit a paper-based application.. In this instance, you must e-mail your BDM by midday on Wednesday 14th March2018. Requests received after this time will not be considered.

Your email must include in bullet points:

Your details - name, company and postcode

Customer name

Product applying for

Amount of mortgage loan

Reason for paper application - If you have experienced a technical issue a clear description of the problem encountered with error code (if applicable) must be provided

State whether you were trying to submit via NatWest Intermediary Solutions’ website or the Mortgage Trading Exchange

Paper applications must be signed by all applicants and the original received at the following address by close of business on 14th March 2018 for your rate to be honoured:

FREEPOST NatWest Intermediary Solutions

Mortgage Centre

Cartsdyke Avenue

Greenock

PA15 1ED

If you have any questions around criteria or packaging please contact our LiveTALK team who will happily give you some guidance or if you have a complicated or a high value case you wish to discuss please give your BDM a call.

On the 14th March NatWest Intermediary Solutions will introduce policy changes to our Buy to Let (BTL) proposition.

We are increasing the total number of buy-to-let properties we will allow a landlord customer to own from 4 to 10. The total will include unencumbered properties and properties mortgaged with ourselves and another lender.

The maximum aggregate customer borrowing allowed will be increased to £3.5m, up from £2m.

The current £50,000 minimum income for aggregated borrowing over £1m will be removed. All customers will be required to meet our standard buy-to-let minimum income of £25,000.

On Thursday 8 March, will be launching an offer extension to our Intermediary New Build proposition. For customers arranging their mortgage through an Intermediary we will allow brokers to request an extension to an existing mortgage offer, at any point within the initial 6 month offer period. This means that customers could have a total offer period of up to 12 months. This will be subject to a successful refresh of a credit search and property valuation.

Brokers can request an extension by populating an offer extension template (available in the forms and guide section of our website), where they will need to provide a declaration confirming any change to the customer’s current financial circumstances including any changes since the initial assessment.

The offer extension will be valid for 6 months from the point the extension is agreed.

This will mean that brokers no longer have to call NatWest to obtain the HPI value as the current value will be displayed on-screen. Brokers will also be able to see the value and date of the previous valuation along with NatWest’s LTV estimation, based on the HPI.

As before, if customers are not happy with the stated HPI value, they can proceed on the original house valuation or request a standard valuation to be completed at a cost to them.

On Wednesday 21 February, we are withdrawing all residential products from our semi-exclusive range. Here’s a summary of the changes:

Semi-exclusives

· Withdrawal of all semi-exclusive residential products including re-mortgage and first time buyer products.

Here’s a full list the changes with product codes in brackets:

SEMI-EXCLUSIVE RANGE

Residential

Withdrawals

First time buyer 2 year fixed rate purchase

[FO16565] 80% LTV, 2.34% £0 product fee, £500 cashback

[FO16441] 85% LTV, 2.42% £0 product fee, £500 cashback

[FO16566] 90% LTV, 2.64% £0 product fee, £750 cashback

First time buyer 5 year fixed rate purchase

[FO16567] 80% LTV, 2.39% £0 product fee, £750 cashback

[FO16568] 85% LTV, 2.51% £0 product fee, £750 cashback

[FO16569] 90% LTV, 2.91 % £0 product fee, £750 cashback

2 year fixed rate purchase

[FO16537] 60% LTV, 2.10% £0 product fee, £500 cashback

[FO16343] 70% LTV, 2.10% £0 product fee, £500 cashback

[FO16538] 75% LTV, 2.12% £0 product fee, £500 cashback

[FO16539] 80% LTV, 2.37% £0 product fee, £500 cashback

[FO16346] 85% LTV, 2.42% £0 product fee, £500 cashback

[FO16540] 90% LTV, 1.74% £995 product fee

[FO16541] 90% LTV, 1.74% £0 product fee, £500 cashback

2 year fixed rate purchase - Tracker

[TO4253] 60% LTV, 1.59% £995 product fee, £0 cashback

5 year fixed rate purchase

[FO16428] 60% LTV, 1.78% £995 product fee, £350 cashback

[FO16425] 60% LTV, 2.10% £0 product fee, £500 cashback

[FO16358] 70% LTV, 1.96% £995 product fee, £500 cashback

[FO16358] 70% LTV, 2.21% £0 product fee, £500 cashback

[FO16542] 75% LTV, 1.96% £995 product fee, £500 cashback

[FO16543] 75% LTV, 2.22% £0 product fee, £500 cashback

[FO16544] 80% LTV, 2.01% £995 product fee, £500 cashback

[FO16545] 80% LTV, 2.41% £0 product fee, £500 cashback

[FO16546] 85% LTV, 2.15% £995 product fee, £500 cashback

[FO16547] 85% LTV, 2.44% £0 product fee, £500 cashback

[FO16548] 90% LTV, 2.45% £995 product fee

[FO16549] 90% LTV, 2.82% £0 product fee, £500 cashback

2 year fixed rate remortgage

[FO16550] 60% LTV, 1.38% £995 product fee

[FO16318] 60% LTV, 1.91% £0 product fee

[FO16330] 70% LTV, 1.49% £995 product fee

[FO16319] 70% LTV, 1.91% £0 product fee

[FO16331] 75% LTV, 1.58% £995 product fee

[FO16336] 75% LTV, 1.91% £0 product fee

[FO16333] 80% LTV, 1.65% £995 product fee

[FO16339] 80% LTV, 2.02% £0 product fee

[FO16334] 85% LTV, 1.75% £995 product fee

[FO16340] 85% LTV, 2.12% £0 product fee

[FO16551] 90% LTV, 1.94% £995 product fee

[FO16552] 90% LTV, 2.23% £0 product fee

2 year fixed rate remortgage - Tracker

[TO4255] 60% LTV, 1.59% £995 product fee, £0 cashback

5 year fixed rate remortgage

[FO16553] 60% LTV, 1.74% £995 product fee

[FO16554] 60% LTV, 1.98% £0 product fee

[FO16555] 70% LTV, 1.90% £995 product fee

[FO16556] 70% LTV, 2.05% £0 product fee

[FO16557] 75% LTV, 1.90% £995 product fee

[FO16558] 75% LTV, 2.06% £0 product fee

[FO16559] 80% LTV, 1.99% £995 product fee

[FO16560] 80% LTV, 2.18% £0 product fee

[FO16561] 85% LTV, 2.14% £995 product fee

[FO16562] 85% LTV, 2.39% £0 product fee

[FO16563] 90% LTV, 2.49% £995 product fee

[FO16564] 90% LTV, 2.79% £0 product fee

Transitional arrangements

You’ll be able to produce Mortgage Illustrations and submit applications online for existing deals up to 10:30pm on Tuesday 20th February 2018.

The supporting documentation for online applications on these products must be received in our Mortgage Centre in Birmingham by close of business on Tuesday 6th March 2018.

If you are unable to submit an application online due to a technical issue that cannot be resolved over the phone, then you must submit a paper-based application.. In this instance, you must e-mail your BDM by midday on Wednesday 21st February2018. Requests received after this time will not be considered.

Your email must include in bullet points:

Your details - name, company and postcode

Customer name

Product applying for

Amount of mortgage loan

Reason for paper application - If you have experienced a technical issue a clear description of the problem encountered with error code (if applicable) must be provided

State whether you were trying to submit via NatWest Intermediary Solutions’ website or the Mortgage Trading Exchange

Paper applications must be signed by all applicants and the original received at the following address by close of business on 27th February 2018 for your rate to be honoured:

FREEPOST NatWest Intermediary Solutions

Mortgage Centre

Cartsdyke Avenue

Greenock

PA15 1ED

If you have any questions around criteria or packaging please contact our LiveTALK team who will happily give you some guidance or if you have a complicated or a high value case you wish to discuss please give your BDM a call.

You’ll be able to produce Mortgage Illustrations and submit applications online for existing deals up to 10:30pm on Monday 29 January 2018.

The supporting documentation for online applications on these products must be received in our Mortgage Centre by close of business on Tuesday 13 February 2018.

Missing information process

Cases received before Tuesday 30 January 2018 with missing information will be identified by the Broker Support Team, who will contact the broker to obtain this. If the missing information cannot be completed on the same day, the case will not qualify for the expired deal.

If you are unable to submit an application online due to a technical issue that cannot be resolved over the phone, then you must submit a paper-based application. The only other circumstance that we will accept a paper application is if you are a Countrywide member using the MTE to submit a porting case. In both instances, you must e-mail your BDM by midday on Tuesday 30 January 2018. Requests received after this time will not be considered.

Your email must include in bullet points:

Your details - name, company and postcode

Customer name

Product applying for

Amount of mortgage loan

Reason for paper application - If you have experienced a technical issue a clear description of the problem encountered with error code (if applicable) must be provided

State whether you were trying to submit via NatWest Intermediary Solutions’ website or the Mortgage Trading Exchange

Paper applications must be signed by all applicants and the original received at the following address by close of business on 1 February 2018 for your rate to be honoured:

Freepost NATWEST INTERMEDIARY SOLUTIONS

NatWest Intermediary Solutions

Mortgage Centre

Cartsdyke Avenue

GREENOCK

PA15 1ED

Any cases that are submitted with missing information will not be upheld. Any cases submitted must have all supporting documentation by Tuesday 13 February 2018.

If you have any questions around criteria or packaging please contact our LiveTALK team who will happily give you some guidance or if you have a complicated or a high value case you wish to discuss please give your BDM a call.

Having launched its new BDM partnership last week, NatWest Intermediary Solutions has appointed a number of new BDMs to join the team and made two new sales managerial appointments, creating an additional phone BDM team.

Zoe Haddon joins as a field BDM who will be working alongside brokers in York, Leeds and Teesside. She has worked for the bank for 23 years in a number of capacities including bank manager, personal mortgage adviser and a relationship manager.

Bethany Dowe joins as a phone based BDM to support brokers in the East of England. She has spent the last two years in the LiveTALK team – NatWest’s dedicated broker instant messaging service – so is very familiar with the day-to-day issues that brokers face.

Adam Depledge has taken over the phone BDM role covering Lancashire, Yorkshire and Greater Manchester on secondment. Adam is another graduate from the LiveTALK team to make the jump to BDM so has a very detailed knowledge of lending criteria and processes.

Daniel Zipfel is another new phone based BDM who will cover the West Country including Bristol. Daniel has been working within the RBS Group as a personal mortgage adviser for the last 4 years.

Another new phone BDM is Suzie Hayter who will cover Coventry, Leicester and Nottingham. Suzy has accumulated a number of years of mortgage experience working as a team manager in the bank’s direct operation.

Two new phone Area Sales Managers have been appointed. 2016 British Mortgage Awards winner Matt Wetherell and Michelle Edgley both graduate from BDMs to take up these managerial roles. Matt has 14 years' mortgage experience, most of them in a BDM role. Michelle has been a phone BDM with NWIS for the last three years.

We have launched a new BDM model for the way we support brokers. We have paired up a field BDM and phone BDM to work in partnership to give brokers a more tailored and effective service.

We implemented this approach last year for central London brokers following a successful pilot in 2016. This success has laid the foundation for the partnership approach to be rolled out across the UK.

There are a number of benefits for brokers:

· They will get a more responsive service and greater access to at least one BDM. So if the field BDM is in a meeting, a broker will simply call the phone BDM.

· A field BDM will be able to provide hands-on training, participate in team meetings and give face-to-face presentations. A phone BDM will conduct webinars and is better placed to answer web-based questions.

· The two BDMs will dovetail to provide a seamless broker journey. For instance, when one is on holiday the other one will still be working so there will not be any disruption in service.

· Brokers will have more opportunities to speak to and see a BDM and it will enable the BDMs to deliver a more responsive follow up to any discussions.

Our BDM Support team will also be aligned to support specific BDM teams so that brokers will get to establish a relationship with them.

All staff at NatWest Intermediary Solutions will be attending a Business Conference on Thursday 11th January. This means that some services will be unavailable for a limited period:

LiveTALK will be unavailable from 3pm on Wednesday 10th January until 1.30 pm on Friday 12th January when normal service will resume.

Your BDM will send you a personal message confirming when they will be out of the office .

If you have a new business enquiry we will be pleased to discuss this with you on our return to the office on 12th January, either via LiveTalk or your BDM. You can also refer to our A-Z of lending criteria found on this home page.

If your query is relating to an existing case please use our online application tracker available via our website or contact 03459 001110.

We apologise for this brief inconvenience but the conference is important for our business to ensure that we continue to deliver a great broker experience in 2018

The cashback will be paid to your customer’s solicitor on the day they draw down their mortgage

Offer can be changed/withdrawn at any time

Early repayment charges may apply

Your home may be repossessed if you do not keep up repayments on your mortgage

Overpayments:

Overpayments of up to 10% of the outstanding balance per annum are allowed during the initial deal period.

Early repayment charges:

2 year fixed rate: 2% until 30 April 2019, 1% until 30 April 2020

5 year fixed rate: 5% until 30 April 2019, 4% until 30 April 2020, 3% until 30 April 2021, 2% until 30 April 2022, 1% until 30 April 2023

Minimum loan amounts:

£25,000

Transitional arrangements

You’ll be able to produce Mortgage Illustrations and submit applications online for existing deals up to 10:30pm on Wednesday 13 December 2017.

The supporting documentation for online applications on these products must be received in our Mortgage Centre in Birmingham by close of business on Wednesday 27 December 2017.

Missing information process

Cases received before Thursday 14 December 2017 with missing information will be identified by the Broker Support Team, who will contact the broker to obtain this. If the missing information cannot be completed on the same day, the case will not qualify for the expired deal.

If you are unable to submit an application online due to a technical issue that cannot be resolved over the phone, then you must submit a paper-based application. The only other circumstance that we will accept a paper application is if you are a Countrywide member using the MTE to submit a porting case. In both instances, you must e-mail your BDM by midday on Thursday 14 December 2017. Requests received after this time will not be considered.

Your email must include in bullet points:

Your details - name, company and postcode

Customer name

Product applying for

Amount of mortgage loan

Reason for paper application - If you have experienced a technical issue a clear description of the problem encountered with error code (if applicable) must be provided

State whether you were trying to submit via NatWest Intermediary Solutions’ website or the Mortgage Trading Exchange

Paper applications must be signed by all applicants and the original received at the following address by close of business on Monday 18 December 2017 for your rate to be honoured:

NatWest Intermediary Solutions

Broker Support Team

1st Floor

6 Brindley Place

Birmingham

B1 2UU

Any cases that are submitted with missing information will not be upheld.

Any cases submitted must have all supporting documentation by Wednesday 27 December 2017.

If you have any questions around criteria or packaging please contact our LiveTALK team who will happily give you some guidance or if you have a complicated or a high value case you wish to discuss please give your BDM a call.

We will be launching our new product transfer facility on Thursday 14 December that will enable you to assist existing NatWest mortgage customers to switch to a new NatWest mortgage when their current deal comes to an end.

The facility is available for both residential and buy-to-let business for customers who are within their roll-off period, those on a standard variable rate (SVR) and those with ‘track and switch’ functionality. The balance available to switch must also meet the new product minimum of £25,000.

On completion of each product transfer deal, a gross procuration fee of 0.2% will be paid.

The new service includes a free House Price Index (HPI) value to ensure that most appropriate LTV deal is offered to customers. It is not available to customers who want to exit an existing deal ahead of the roll-off period, those customers wishing to simultaneously take additional borrowing, change the mortgage terms or repayment type or those whose mortgage is in arrears.

Last night, at the annual Financial Adviser Service Awards were held to recognise excellence in the financial services industry, NatWest Intermediary Solutions was awarded the prestigious 5 star rating.

These awards are regarded as the blue riband because they represent the whole of the financial services industry and are voted for by our customers – thousands of mortgage intermediaries – covering six categories:

LiveTALK will be offline between 9am until 2pm on Wednesday 22nd November for a staff training event meaning that opening hours for that day only will be 2 – 5pm. Opening hours remain as normal for all other days.

Packaging your customers’ mortgage applications so that they are ‘right first time’ will ensure that they will be processed quickly avoiding any unnecessary delays because of requests for further information. ‘Right first time’ means having all the required supporting documentation correctly labelled and sent to us together at intermediarydocs@natwest.com.

To make life easier for you we have introduced a new Certification sheet for you to complete, which means that you do not have to certify each individual document you send in. You’ll be able to detail the documentation type and total number of pages being submitted and by signing this sheet you will be confirming that the documents are ‘true copies of the originals’.

Use of the Certification sheet is not mandatory and we will continue to accept individually certified documents but if you are submitting multiple pages you should find it quicker and easier to use it.

The Certification sheet will only cover the documents sent it in with it. If you need to submit more documents at a later date you will need to complete a separate sheet to cover them.

You’ll find all the information you need about the certification and documentation we require from your customers in our Packaging requirementsguide.

We will launch our new product transfer facility on Thursday 14 December that will enable brokers to assist existing NatWest mortgage customers to switch to a new NatWest mortgage when their current deal comes to an end. The facility will be available for both residential and buy-to-let business for customers who are within their roll-off period, those on a standard variable rate (SVR) and those with ‘track and switch’ functionality.

The balance available to switch must also meet the new product minimum of £25,000.

On completion of each product transfer deal brokers will be paid a gross procuration fee of 0.2%.

The facility is not available to customers who want to exit an existing deal ahead of the roll-off period, those customers wishing to simultaneously take additional borrowing or instigate a contract variation, or those whose mortgage is in arrears.

The cashback will be paid to your customer’s solicitor on the day they draw down their mortgage

Offer can be changed/withdrawn at any time

Early repayment charges may apply

Your home may be repossessed if you do not keep up repayments on your mortgage

Overpayments:

Overpayments of up to 10% of the outstanding balance per annum are allowed during the initial deal period.

Early repayment charges:

2 year fixed rate: 2% until 28 February 2019, 1% until 29 February 2020

5 year fixed rate: 5% until 28 February 2019, 4% until 29 February 2020, 3% until 28 February 2021, 2% until 28 February 2022, 1% until 28 February 2023

Minimum loan amounts:

£25,000

Transitional arrangements

You’ll be able to produce Mortgage Illustrations and submit applications online for existing deals up to 10:30pm on Monday 13 November 2017.

The supporting documentation for online applications on these products must be received in our Mortgage Centre in Birmingham by close of business on Monday 27 November 2017.

Missing information process

Cases received before Tuesday 14 November 2017 with missing information will be identified by the Broker Support Team, who will contact the broker to obtain this. If the missing information cannot be completed on the same day, the case will not qualify for the expired deal.

If you are unable to submit an application online due to a technical issue that cannot be resolved over the phone, then you must submit a paper-based application. The only other circumstance that we will accept a paper application is if you are a Countrywide member using the MTE to submit a porting case. In both instances, you must e-mail your BDM by midday on Tuesday 14 November 2017. Requests received after this time will not be considered.

Your email must include in bullet points:

Your details - name, company and postcode

Customer name

Product applying for

Amount of mortgage loan

Reason for paper application - If you have experienced a technical issue a clear description of the problem encountered with error code (if applicable) must be provided

State whether you were trying to submit via NatWest Intermediary Solutions’ website or the Mortgage Trading Exchange

Paper applications must be signed by all applicants and the original received at the following address by close of business on Thursday 16 November 2017 for your rate to be honoured:

NatWest Intermediary Solutions

Broker Support Team

1st Floor

6 Brindley Place

Birmingham

B1 2UU

Any cases that are submitted with missing information will not be upheld.

Any cases submitted must have all supporting documentation by Monday 27 November 2017.

If you have any questions around criteria or packaging please contact our LiveTALK team who will happily give you some guidance or if you have a complicated or a high value case you wish to discuss please give your BDM a call.

From Monday 20 November 2017, the Standard Variable Rates (SVRs) for our residential and buy-to-let mortgages will increase by 0.24% to reflect the recent rise in the Bank of England’s Base Rate. This means that the SVR for all new residential mortgage deals will be 3.99% and for all new buy-to-let mortgage deals it will be 4.49%. All existing NatWest mortgage customers on an SVR will have their rate increased with effect from Friday 1 December 2017.

Customers currently on a fixed rate deal or awaiting completion will move onto the new SVR at the end of their current product term.

All product codes will remain unchanged. For a complete listing of all our mortgage products, please visit the product page.

The cashback will be paid to your customer’s solicitor on the day they draw down their mortgage

Offer can be changed/withdrawn at any time

Early repayment charges may apply

Your home may be repossessed if you do not keep up repayments on your mortgage

Overpayments:

Overpayments of up to 10% of the outstanding balance per annum are allowed during the initial deal period.

Early repayment charges:

2 year fixed rate: 2% until 28 February 2019, 1% until 29 February 2020

5 year fixed rate: 5% until 28 February 2019, 4% until 29 February 2020, 3% until 28 February 2021, 2% until 28 February 2022, 1% until 28 February 2023

Minimum loan amounts:

£25,000

Transitional arrangements

You’ll be able to produce Mortgage Illustrations and submit applications online for existing deals up to 10:30pm on Monday 23 October 2017.

The supporting documentation for online applications on these products must be received in our Mortgage Centre in Birmingham by close of business on Thursday 2 November 2017.

Missing information process

Cases received before Tuesday 24 October 2017 with missing information will be identified by the Broker Support Team, who will contact the broker to obtain this. If the missing information cannot be completed on the same day, the case will not qualify for the expired deal.

If you are unable to submit an application online due to a technical issue that cannot be resolved over the phone, then you must submit a paper-based application. The only other circumstance that we will accept a paper application is if you are a Countrywide member using the MTE to submit a porting case. In both instances, you must e-mail your BDM by midday on Tuesday 24 October 2017. Requests received after this time will not be considered.

Your email must include in bullet points:

· Your details - name, company and postcode

· Customer name

· Product applying for

· Amount of mortgage loan

· Reason for paper application - If you have experienced a technical issue a clear description of the problem encountered with error code (if applicable) must be provided

· State whether you were trying to submit via NatWest Intermediary Solutions’ website or the Mortgage Trading Exchange

Paper applications must be signed by all applicants and the original received at the following address by close of business on Thursday 26 October 2017 for your rate to be honoured:

NatWest Intermediary Solutions

Broker Support Team

1st Floor

6 Brindley Place

Birmingham

B1 2UU

Any cases that are submitted with missing information will not be upheld.

Any cases submitted must have all supporting documentation by Thursday 2 November 2017.

If you have any questions around criteria or packaging please contact our LiveTALK team who will happily give you some guidance or if you have a complicated or a high value case you wish to discuss please give your BDM a call.

The cashback will be paid to your customer’s solicitor on the day they draw down their mortgage

Offer can be changed/withdrawn at any time

Early repayment charges may apply

Your home may be repossessed if you do not keep up repayments on your mortgage

Overpayments:

Overpayments of up to 10% of the outstanding balance per annum are allowed during the initial deal period.

Early repayment charges:

2 year fixed rate: 2% until 28 February 2019, 1% until 29 February 2020

5 year fixed rate: 5% until 28 February 2019, 4% until 29 February 2020, 3% until 28 February 2021, 2% until 28 February 2022, 1% until 28 February 2023

Minimum loan amounts:

£25,000

Transitional arrangements

You’ll be able to produce Mortgage Illustrations and submit applications online for existing deals up to 10:30pm on Thursday 5 October 2017.

The supporting documentation for online applications on these products must be received in our Mortgage Centre in Birmingham by close of business on Thursday 19 October 2017.

Missing information process

Cases received before Friday 6 October 2017 with missing information will be identified by the Broker Support Team, who will contact the broker to obtain this. If the missing information cannot be completed on the same day, the case will not qualify for the expired deal.

If you are unable to submit an application online due to a technical issue that cannot be resolved over the phone, then you must submit a paper-based application. The only other circumstance that we will accept a paper application is if you are a Countrywide member using the MTE to submit a porting case. In both instances, you must e-mail your BDM by midday on Friday 6 October 2017. Requests received after this time will not be considered.

Your email must include in bullet points:

· Your details - name, company and postcode

· Customer name

· Product applying for

· Amount of mortgage loan

· Reason for paper application - If you have experienced a technical issue a clear description of the problem encountered with error code (if applicable) must be provided

· State whether you were trying to submit via NatWest Intermediary Solutions’ website or the Mortgage Trading Exchange

Paper applications must be signed by all applicants and the original received at the following address by close of business on Tuesday 10 October 2017 for your rate to be honoured:

NatWest Intermediary Solutions

Broker Support Team

1st Floor

6 Brindley Place

Birmingham

B1 2UU

Any cases that are submitted with missing information will not be upheld.

Any cases submitted must have all supporting documentation by Thursday 19 October 2017.

If you have any questions around criteria or packaging please contact our LiveTALK team who will happily give you some guidance or if you have a complicated or a high value case you wish to discuss please give your BDM a call.

We have updated a number of our broker guides which can now be found on our Forms and guides page.

Buy-to-let guide - summarises our revised approach to assessing a buy-to-let mortgage application and our updated lending criteria. It also provides you with a ready reckoner to help you work out the rental income needed using our new Interest Covergae Ratio (ICR) of 5.5% x 135%.

Guide to self-employed mortgages - summarises our approach to assessing the affordability of customers who are self-employed, including high earning contractors.

Packaging requirements - provides a guide to all the supporting documentation you need to submit in support of an application for residential and buy-to-let business, for employed and self-employed customers.

Residential lending guide - a comprehensive summary of our lending policy, criteria and application process that covers sectors such as New Build, help to Buy and high LTV mortgages.

A switch in time - illustrates the savings customers can make by switching from an SVR to one of our 2 year fixed rate deals. There are three versions that focus on mortgage loans of £150,000, £250,000 and £400,000.

Acceptable income types - outlines the types of main, addtional and benefit income we will consider when assessing a customer's affordability. It also includes a list of the types of income that we cannot consider.

We will be implementing the new PRA requirements for buy-to-let business from Friday 29 September. At the same time, we will introduce a revised Interest Coverage Ratio (ICR) calculation of 5.5% x 135%, reduced from 5.5% x 145%. We also plan to further enhance our buy-to-let proposition in Q4 that includes increasing the maximum number of rented properties a customer can own from 4 to 10.

The changes being introduced from 29 September are:

· New, improved buy-to-let calculator hosted on this website which will make it easier for brokers to assess customers’ affordability.

· Revised Interest Coverage Ratio (ICR) calculation of 5.5% x 135%, reduced from 5.5% x 145%. We will continue to top-slice if there is a rental shortfall, taking into account any free personal income the applicant may have. In all cases expected rent must continue to meet a minimum rental cover calculation of 5.5% x 125%.

· Redefining the maximum number of properties an applicant can own from ‘mortgaged’ to ‘rented’; the maximum number remains at 4.

· New valuation service to assess rental demand and rental income for all other properties being let, with the results used to validate customer affordability.

· To ensure customers can afford all existing mortgage commitments additional information will be required on their other properties (residential and buy-to-let) to enable a full affordability assessment to be made.

· For portfolio landlord applications, additional information will be asked for in relation to landlords’ experience, use of letting agents and future plans to expand or reduce their portfolio.

The changes being made in Q4 are:

· Increasing the maximum number of rented properties a landlord customer can own from 4 to 10. The total will include unencumbered properties and properties mortgaged with another lender.

· The maximum aggregate customer borrowing allowed will be increased from £2m to £3.5m.

· The current £50,000 minimum income for aggregated borrowing over £1m will be removed. All customers will be required to meet the standard buy-to-let minimum income of £25,000.

In preparation for the changes we are introducing to our buy-to-let proposition, we will be updating the systems that host our application forms on both our web site and the MTE on Thursday 7 September to include a number of new questions that will need to be completed. This will mean that:

· for all applicants, you will need to individually provide details of each property a customer owns

· for portfolio landlords (those owning four or more properties), additional information about their existing buy-to-let and rented properties, their landlord experience, use of letting agents and future portfolio plans

These new questions are mandatory and MUST be completed to progress the application. However, until we launch our new buy-to-let calculator, this information will not be taken into account when assessing an application.

We will be introducing our new buy-to-let calculator and revised Interest Coverage Ratio of 5.5% x 135% along with a number of other changes (see below) on Friday 29 September. Until these changes are introduced, the current criteria will continue to be used to assess each application.

Here’s a summary of the changes being introduced on Friday 29 September:

New and improved buy-to-let calculator hosted on our website which will make it easier for you to assess customers’ affordability.

To ensure customers can afford all existing mortgage commitments we will require additional information on their other properties (residential and buy-to-let) to enable a full affordability assessment.

Revised Interest Coverage Ratio (ICR) calculation of 5.5% x 135%, reduced from 5.5% x 145%. We will continue to top-slice if there is a rental shortfall, taking into account any free personal income the applicant may have. In all cases, expected rent must continue to meet a minimum rental cover calculation of 5.5% x 125%.

Redefining the maximum number of properties an applicant can own from ‘mortgaged’ to ‘rented’ but the maximum number remains at 4.

New valuation service to assess rental demand and rental income for all other properties being let, with the results used to validate customer affordability.

We will also introduce several other enhancements to our buy-to-let proposition in Q4 that include:

Increasing the total number of rented properties a landlord customer can own from 4 to 10. The total will include unencumbered properties and properties mortgaged with another lender.

The cashback will be paid to your customer’s solicitor on the day they draw down their mortgage

Offer can be changed/withdrawn at any time

Early repayment charges may apply

Your home may be repossessed if you do not keep up repayments on your mortgage

Overpayments:

Overpayments of up to 10% of the outstanding balance per annum are allowed during the initial deal period.

Early repayment charges:

2 year fixed rate: 2% until 30 November 2018, 1% until 30 November 2019

5 year fixed rate: 5% until 30 November 2018, 4% until 30 November 2019, 3% until 30 November, 2% until 30 November 2021, 1% until 30 November 2022

Minimum loan amounts:

£25,000

Transitional arrangements

You’ll be able to produce Mortgage Illustrations and submit applications online for existing deals up to 10:30pm on Thursday 10 August 2017.

The supporting documentation for online applications on these products must be received in our Mortgage Centre in Birmingham by close of business on Thursday 24 August 2017.

Missing information process

Cases received before Friday 11 August 2017 with missing information will be identified by the Broker Support Team, who will contact the broker to obtain this. If the missing information cannot be completed on the same day, the case will not qualify for the expired deal.

If you are unable to submit an application online due to it being a porting case or there is a technical issue that cannot be resolved over the phone then, you must submit a paper-based application. You must e-mail your BDM by midday on Friday 11 August 2017. Requests received after this time will not be considered.

Your email must include in bullet points:

· Your details - name, company and postcode

· Customer name

· Product applying for

· Amount of mortgage loan

· Reason for paper application - If you have experienced a technical issue a clear description of the problem encountered with error code (if applicable) must be provided

· State whether you were trying to submit via NatWest Intermediary Solutions’ website or the Mortgage Trading Exchange

Paper applications must be signed by all applicants and the original received at the following address by close of business on Tuesday 15 August 2017 for your rate to be honoured:

NatWest Intermediary Solutions

Broker Support Team

1st Floor

6 Brindley Place

Birmingham

B1 2UU

Any cases that are submitted with missing information will not be upheld.

Any cases submitted must have all supporting documentation by Thursday 24 August 2017.

If you have any questions around criteria or packaging please contact our LiveTALK team who will happily give you some guidance or if you have a complicated or a high value case you wish to discuss please give your BDM a call.

We will be introducing the new PRA requirements for assessing buy-to-let mortgage applications on 11 September and will continue to offer mortgages to portfolio landlords.

We will also introduce several other enhancements to our buy-to-let proposition later in the year.

Here’s a summary of the changes being introduced from 11 September:

New and improved buy-to-let calculator hosted on our website (intermediary.natwest.com) which will make it easier for brokers to assess customers’ affordability.

To ensure customers can afford all existing mortgage commitments we will require additional information on their other properties (residential and buy-to-let) to enable a full affordability assessment. The same stress rate will be applied to all other mortgages as well as the current application.

A new valuation service will be introduced to assess rental demand and rental income for all other properties being let, with the results used to validate customer affordability.

For portfolio landlord applications, additional information will be asked for in relation to landlords’ experience, use of letting agents and future plans to expand or reduce their portfolio.

Here’s a summary of the changes being made in Q4:

Increase the total number of buy-to-let properties we will allow a landlord customer to own from 4 to 10. The total will include unencumbered properties and properties mortgaged with another lender.

Introduce a revised Interest Coverage Ratio (ICR) calculation of 5.5% x 135%, reduced from 5.5% x 145%. We will continue to top-slice if there is a rental shortfall, taking into account any free personal income the applicant may have. In all cases, expected rent must continue to meet a minimum rental cover calculation of 5.5% x 125%.

The maximum aggregate customer borrowing allowed will be increased to £3.5m, up from £2m.

The current £50,000 minimum income for aggregated borrowing over £1m will be removed. All customers will be required to meet the lender’s standard buy-to-let minimum income of £25,000.

As a responsible lender, we have been able to make these changes whilst ensuring that we maintain our risk appetite and the quality of business we accept.

We will communicate clearly over the coming weeks about what changes brokers need to make and what we will be doing differently so that we can have a smooth transition come 11 September when these changes are implemented.

We have introduced some changes to the way we assess mortgage applications from self-employed contractors earning more than £75,000 a year. Here’s a summary of the way we assess their income, as well as the income proofs we require from them, with the changes highlighted in bold.

We calculate their income as their average weekly contract income multiplied by 46, provided they can confirm evidence of:

· their latest 3 months’ consecutive personal bank statements for their main account (not required if their main account is with NatWest or RBS)

· where significant business expenses are identified on the application, 3 months’ consecutive bank statements (personal or business) detailing these

· a copy of contract(s) to encompass a 12-month period, with a minimum of 6 months’ contract(s) already completed immediately preceding the date of application.

· they have taken no more than a six week break between contracts in the 12-month period

· the tax position is paid and up to date.

There is some additional information that you need to be aware of when submitting an application for a customer who meets these criteria:

· Key as self-employed. When using our web site or the MTE to submit an application, you must key the applicant as ‘Self-employed’ NOT ‘Employed’.

· Operating via a limited company. The applicant(s) must meet one of the following circumstances:

o Single applicant owning 100% of the company

o Joint application where one applicant owns 100% of the company

o Joint application where the company is jointly owned

o Joint application where one applicant owns 100% of the company and the other applicant is employed by the company (in this instance the employed applicant’s income should be excluded to avoid double-counting).

· Significant business expenses not reimbursed as part of an applicant’s contract. Significant business expenses as detailed below, must be fully understood, evidenced and accounted for in the affordability calculation. Significant business expenses may be, though not limited to:

o Car/finance loans

o Extended travel and accommodation costs

o Training courses

o Professional indemnity insurance

o Partner/spouse/employee salaries

· Umbrella arrangements. We cannot use the high earning contractors’ criteria to consider applications from customers using an umbrella company arrangement. Under these circumstances we would consider an application under our standard self-employed policy.

Last night, at the British Mortgage Awards (BMAs), NatWest Intermediary Solutions was honoured again by the industry, with two of our team winning awards:

· Mark Bullard won the Head of Sales and National Accounts Award

· Tom Southwell won the Telephone Relationship Manager Award

In addition:

· Tammy Butler was a runner-up for the Newcomer Award

· James Chutter was a runner-up for the Business Development Award (for the 2nd year running)

These are the only mortgage industry awards that recognise individuals. Mark and Tom join Graham Felstead, Rachel Plane, Matt Wetherell and Lisa Maddox who have previously won at the BMAs in recent years.

NatWest was the only lender to have four finalists in four different categories.

On Friday 7 July 2017, we are introducing changes to our core and semi-exclusive ranges.

Core – rate reductions on several of our 2 and 5 year fixed rate residential purchase remortgage deals and a reduction in some of the cashback amounts. New rates include a 60% LTV, £995 product fee £350 cashback deal of 1.19%.

Semi-exclusives – withdrawal of two cashback deals, introduction of five new deals, rate changes on several purchase and remortgage products plus changes to cashback amounts including the introduction of cashback to some deals. New rates include a 60% LTV, £995 product fee deal of 1.15% and a 90% LTV, £0 product fee first-time buyer deal of 2.69% plus £750 cashback.

Your home may be repossessed if you do not keep up repayments on your mortgage

Overpayments:

Overpayments of up to 10% of the outstanding balance per annum are allowed during the initial deal period.

Early repayment charges:

2 year fixed rate: 2% until 30 November 2018, 1% until 30 November 2019

5 year fixed rate: 5% until 30 November 2018, 4% until 30 November 2019, 3% until 30 November, 2% until 30 November 2021, 1% until 30 November 2022

Minimum loan amounts:

£25,000

Transitional arrangements

You’ll be able to produce Mortgage Illustrations and submit applications online for existing deals up to 10:30pm on Thursday 6 July 2017.

The supporting documentation for online applications on these products must be received in our Mortgage Centre in Birmingham by close of business on Thursday 20 July 2017.

Missing information process

Cases received before Friday 7 July 2017 with missing information will be identified by the Broker Support Team, who will contact the broker to obtain this. If the missing information cannot be completed on the same day, the case will not qualify for the expired deal.

If you are unable to submit an application online due to it being a porting case or there is a technical issue that cannot be resolved over the phone then, you must submit a paper-based application. You must e-mail your BDM by midday on Friday 7 July 2017. Requests received after this time will not be considered.

Your email must include in bullet points:

· Your details - name, company and postcode

· Customer name

· Product applying for

· Amount of mortgage loan

· Reason for paper application - If you have experienced a technical issue a clear description of the problem encountered with error code (if applicable) must be provided

· State whether you were trying to submit via NatWest Intermediary Solutions’ website or the Mortgage Trading Exchange

Paper applications must be signed by all applicants and the original received at the following address by close of business on Thursday 6 July 2017 for your rate to be honoured:

NatWest Intermediary Solutions

Broker Support Team

1st Floor

6 Brindley Place

Birmingham

B1 2UU

Any cases that are submitted with missing information will not be upheld.

Any cases submitted must have all supporting documentation by Thursday 20 July 2017.

If you have any questions around criteria or packaging please contact our LiveTALK team who will happily give you some guidance or if you have a complicated or a high value case you wish to discuss please give your BDM a call.

NatWest Intermediary Solutions won Residential Lender of the Year at the SimplyBiz Awards, that are voted for by members of the SimplyBiz mortgage club. It was also Highly Commended for Overall Lender of the Year and Luke Christodoulides was Highly Commended for National Account Manager of the Year.

We have updated our Acceptable Income Types sales aid that lists the income and benefits payments we consider and introduced a new Income Convertor ready reckoner that converts gross monthly income into net monthly and weekly income. Both are available now on the Forms and guides page on this web site.

We have updated our Packaging Requirements check list that is available now in the Forms and guides page on this web site.

It provides you with a checklist of the key documentation that you need to submit with a mortgage application for a range of customers’ circumstances. Please familiarise yourself with these requirements to ensure that your applications do not experience any avoidable delays.

An Equifax outage has this morning prevented submission of Agreements In Principle and Full Mortgage Applications.

This issue is now resolved but in view of the reduced time available to submit applications on rates being withdrawn tonight, a decision has been made to extend availability of the 11 products where rates are increasing. These will now be available until midnight Tuesday 23rd May.

On Tuesday 23 May 2017, we are introducing £500 cashback and making rate changes to several of our mortgage deals in our core and semi-exclusive ranges. Here’s a full summary of the changes with product codes in brackets:

Overpayments of up to 10% of the outstanding balance per annum are allowed during the initial deal period.

Early repayment charges:

2 year fixed rate: 2% until 31 August 2018, 1% until 31 August l 2019

5 year fixed rate: 5% until 31 August 2018, 4% until 31 August 2019, 3% until 31 August 2020, 2% until 31 August 2021, 1% until 31 August 2022

Minimum loan amounts:

£25,000

Transitional arrangements

You’ll be able to produce Mortgage Illustrations and submit applications online for existing deals up to 10:30pm on Monday 22 May 2017.

The supporting documentation for online applications on these products must be received in our Mortgage Centre in Birmingham by close of business on Tuesday 6 June 2017.

Missing information process

Cases received before Tuesday 23 May 2017 with missing information will be identified by the Broker Support Team, who will contact the broker to obtain this. If the missing information cannot be completed on the same day, the case will not qualify for the expired deal.

If you are unable to submit an application online due to it being a porting case or there is a technical issue that cannot be resolved over the phone then, you must submit a paper-based application. You must e-mail your BDM by midday on Tuesday 23 May 2017. Requests received after this time will not be considered.

Your email must include in bullet points:

· Your details - name, company and postcode

· Customer name

· Product applying for

· Amount of mortgage loan

· Reason for paper application - If you have experienced a technical issue a clear description of the problem encountered with error code (if applicable) must be provided

· State whether you were trying to submit via NatWest Intermediary Solutions’ website or the Mortgage Trading Exchange

Paper applications must be signed by all applicants and the original received at the following address by close of business on Thursday 25 May 2017for your rate to be honoured:

NatWest Intermediary Solutions

Broker Support Team

1st Floor

6 Brindley Place

Birmingham

B1 2UU

Any cases that are submitted with missing information will not be upheld.

Any cases submitted must have all supporting documentation by Tuesday6 June 2017.

If you have any questions around criteria or packaging please contact our LiveTALK team who will happily give you some guidance or if you have a complicated or a high value case you wish to discuss please give your BDM a call.