"Do not assume, as Jakob Nielsen’s Alphabetical Sorting article implies, that A-Z listings are usually not the best way to present a list to users. Instead, carefully evaluate your typical users and their tasks, based on the following listing selection parameters, and make a more informed decision about whether to use A-Z listings, or something else."

"The conclusion of the Nielsen Norman Group’s April 2010 study of iPad usability is that it has problems and more standards are the solution. Yes, the iPad is imperfect, but resorting to standards as the solution is an antiquated reaction that fails to consider how interactive systems have evolved. We’re not Usability Engineers anymore (not most of us, anyway); we’re User Experience Designers. Experience is more than just usability."

I was recently asked about the apparent confusion in the digital design community about who does what. I mainly talk about usability and user experience as I believe these best encapsulate what matters to users – the total experience with a product, system or service.

Mobile at airport Interacting with a mobile device is very different from our interaction with desktop devices. But what does that mean precisely? In a long article for the Journal on Multimodal User Interfaces, Luca Chittaro of the HCI Lab at the University of Udine proposes five types of specific differences, that together make it more difficult to design efficient user interfaces for mobile users.