A bug in one of our authentication libraries caused some instability in our BACS service from 00.16 - 00:31 UTC time during which a small number of transactions were affected. We deployed a fix in the following minutes after discovering the issue and the platform is back to normal.

Posted Feb 06, 2019 - 14:40 UTC

Resolved

Our systems have recovered and the service resumed as normal.

Posted Feb 06, 2019 - 14:39 UTC

Monitoring

We are continuing to monitor for any further issues.

Posted Feb 06, 2019 - 07:57 UTC

Identified

We have experienced an issue that has had an impact on our overnight Bacs processing. A small number of transactions have been impacted and the underlying issue resolved.

Impacted customers have been contacted and further updates will be given as required.