Payment

Store payment

Order online, pay in store is the easiest and most convenient payment option. Place your order and choose which store to pick it up in. Once done, we will send you a confirmation that the order is ready for you to pick up. We will keep the order ready for you 24 hours after confirmation.

Credit Cards

At OnTime, our preferred payment method is via a secure credit card transaction. Rest assured, your card number will be protected using industry-leading encryption standards. We guarantee a safe shopping experience on our website. We currently accept Visa and MasterCard credit cards. Orders completed with credit cards will not be charged any additional fees.

Cash on Delivery

For customers without access to a credit card, we accept Cash on Delivery (COD) as an alternative payment method.

You can pay the delivery agent upon receiving your order. Please note that since the COD service is costly for us to provide, cash payment orders will be charged additionally for per order no matter the number of items your order contains. The charges for cod are as follows:

UAE

AED 20

KSA

SAR 35

Kuwait

KWD 1

Are my bank details trusted for online payments at OnTime?

We actually use industry-leading encryption standards! This encrypts the data you provide to us, ensures it is safe and not accessible to any third party. From your side, the most important is to protect your password. Your data is only used to process orders and to serve you better. It will be under no circumstances disclosed to any third party. For more information, please check Terms & Conditions.

My credit card details have been rejected, what do I do?

Double check the following common mistakes:

Is the card you used for ATM use only?

Some cards are not enabled for e-commerce shopping, contact your bank to enable your card for online shopping.

Did you complete the 3D Secure Check successfully?In order to avail of 3D secure authentication you must register your credit/debit card. This is a one-time process which takes place on the card issuer’s (bank) website. The process involves the cardholder answering several security questions to which only the card issuer and cardholder will know the answer. The cardholder then selects a password and/or a secret question, which will be used by the card issuer during each online transaction. Contact your bank if you are facing any problems with 3D secure.

In order to avail of 3D secure authentication you must register your credit/debit card. This is a one-time process which takes place on the card issuer’s (bank) website. The process involves the cardholder answering several security questions to which only the card issuer and cardholder will know the answer. The cardholder then selects a password and/or a secret question, which will be used by the card issuer during each online transaction. Contact your bank if you are facing any problems with 3D secure.Were the following fields entered correctly?

Were the following fields entered correctly?

Card number

Name on card

CVV code (three digit number on back of card)

Expiry date

Is there sufficient limit on your credit card?

If the above conditions are met, call your bank to check if your credit card is eligible for online purchases or if there is any other reason blocking it.

If you still face difficulty with your payment call us on +965 22249777 or 18 200 12 (Kuwait only) or email us at customerservice@alyasra.com