Ordering

Payment

Payment can be made by debit or credit card, or by Paypal. However, if you wanted to pay by bank transfer, please use the contact form to contact us directly. If you have any trouble paying online please contact us and we will process the payment via email or phone.

Delivery information

All UK orders are shipped using Special Delivery service (next day delivery guaranteed), a signature will be requested at arrival. We charge a flat rate of £10 for UK orders. International orders are shipped using Royal Mail International tracked and are charged at a flat rate of £15. Any additional item will receive free shipping.

Regarding orders outside the UK, we would like to remind you that you may be liable to pay customs import tax. We cannot be held responsible for any custom tax that you may have to pay.

Please make sure that your postal address is accurate in order to assure a safe delivery.

Delivery times

We aim to dispatch your order within 10 days of purchase, however some special pieces are made to order and could take longer. Maximum delivery time is 8 weeks if the item has been made to order, you will be informed if that is the case.

Purchased items

Please note that each piece is handmade by Marion Lebouteiller and therefore is unique. Slight variations are part of the handmade character of the work and they are likely to be expected.

Returns

Should an item be damaged or faulty on arrival a repair or replacement
will be offered. Please contact us within 14 days of receipt. We hope you are delighted with your purchase but should you wish to exchange a piece we are happy to do so. However I am unable to offer a refund. For hygiene reasons, I am unable to offer exchange on earrings.

Privacy Policy

We are completely committed to protecting the privacy
of our site visitors and customers. Therefore your personal information will never be passed on to any third party.