Are you missing your important business calls? Your leads are getting slipped by your hand? Don’t panic! Your virtual receptionist will help you in guiding your clients or get connected with you when you are busy in some other important work. Hiring a Virtual Receptionist or using an IVR technology will help you in saving your money, your resources and your time and I hope those are the real things needed to make a successful Business man.

Here are 5 reasons why we should go for a Virtual Receptionist.Read More

Consistent marketing can give your company a recognition. You can reach your audience with an effective marketing plan, and it is easy to your customers to find your company or services. Organizations must consider voice services in their marketing strategy.

Voice branding can make a more visible image for your business or company. For businesses, websites can help to get found online but a phone call converts a caller (Lead) into a customer (Sale). With voice services, customers can easily reach to you & you can answer their queries. So you can improve customer satisfaction. With cloud based voice branding, you can provide customer service from anywhere. Read More

We have already given a brief overview of IVR, how this system works and what are the associated benefits- Read previous articles. You will also get the details about cloud telephony and different industries where this service will prove advantageous.

What is IVR?

Interactive Voice Response (IVR) refers to technology allowing interaction between human and computer via telephone. IVR system can read touch-tones & voice input using DTMF (Dual Tone Multi Frequency), and provides relevant information. It is a smart technology that can handle a large volume of inbound calls.Read More

Interactive Voice Response (IVR) technology allows interaction between a customer and computer via telephone. It plays a very crucial role in providing efficient customer service. It is cloud telephony service which is increasingly being implemented by both small and large businesses to improve overall customer experience and to cut business costs.

Interactive voice response (IVR) offers a bridge passing information asked. Plays a crucial role in providing efficient customer service. The users can access the information from anywhere at anytime simply by following on-line instructions. If you implement it properly, it can increase customer satisfaction, ROI & offer new services.

These IVR’s get information from databases, convert to voice, and speaks back to the caller. Examples include Phone banking (where you call in, dial in your account number and can hear your account balance on phone), Courier package tracking (where you call in, dial the tracking number, and the system tells you whether the packet has been delivered or if it is in transit, etc.)

Cloud Telephony is future of telephony services, Ordinary telephone (Landline, Mobile & PBX) is not fulfilling need to business. Telephony is experiencing variation everyday & in today’s world, cloud telephony is the term often used in corporate world. It is multi-tenant structure where multiple users simultaneously share the resources.

Cloud telephony delivers web based or automated telephone applications. It is an innovative & latest phone solution thus reducing your business expenses. Cloud telephony refers to a online communication system and this requires to setup own data-center to give it a regular monitoring and carve out the best results and services. All the applications which are cloud based are hosted on Internet. Cloud telephony checklist is mentioned below: Read More