Justifiability of complaints

Annual Report 1996 - Statistics

Justifiability of complaints

Table 3.3.6 shows complaints resolved in 1996 in terms of the justifiability of complaints lodged with the ombudsman. Of the 3,282 complaints lodged in 1996, 856 were justifiedor partly justified, which is 26.1 per cent of all complaints which the ombudsman completed processing in 1996. We found that the share of justified complaints remained pretty much unchanged (in 1995 26.0 per cent of completed complaints were justified or partly justified, and in 1996, 26.1 per cent).

If we compare these figures with figures from other countries we find that this is a comparatively high percentage of justified complaints, especially because of unreasonably long procedures. A decision outside the legal deadline in administrative procedures or outside a reasonable deadline in court procedures (a few years) means that the lodging of complaint with the Ombudsman is justified.

Figure 3.3.6 shows a review of complaints concluded in 1996 with regard to their justifiability.