Reviews for Payless in Franklin Park

Recent reviews

Most recent

7.6 Good

Full-size

18 Jan 2018

Cons: Understaffed.

5.2 OK

Standard

15 Jan 2018

Cons: We had to wait 45 minutes for the van to pick us up at the airport, while other car rental company's vans when by every few minutes.
Staff was friendly when we brought the car back and the service and van were quick at that time.

2.0 Mediocre

Economy

8 Jan 2018

Cons: They would not provide me with the rental even though I had it reserved online and said I would get it. Very poor service. Tried to avoid me when I asked questions, spent most of their time in their phone right in front of me.

6.0 Good

SUV

31 Dec 2017

Rental review

Pros: New car, clean.

Cons: Location of rental far from airport. Long wait for shuttles. Rental facility looks rough, employees not very friendly.

2.0 Mediocre

Intermediate

28 Dec 2017

Pros: ....

Cons: The car smelled like cigarette smoke. We picked it up at night and so it was dark out. The next day, we saw the condition of the interior. Is this place a "rent a wreck?" The cushions were all stained, like the car had been used in a Frat party.
The car is a front wheel drive but because the tires were so bald we had trouble getting around in the couple of inches of snow. Thank God we weren't in an accident or I would have sued Payless for negligence.
Never again.

2.0 Mediocre

Compact

10 Dec 2017

Cons: The quote was for $50 in the end I was charge $80

6.0 Good

Standard

8 Dec 2017

Pros: Not much.

Cons: It's too far from the airport.
The staff is slow and does not care.
There were 5 people at the counter but nobody processing returns.
I asked why nobody is checking me in? "We are drivers and we don't work on the computer. You have to wait."
"Can you get somebody?" They are in back and they will be here when they are ready.

Cons: Had to mention a discount that was given at reservation, before it was searched out and applied.

4.0 OK

Economy

21 Nov 2017

Cons: Overcharged

2.0 Mediocre

SUV

16 Nov 2017

Employees looked and acted inconvenienced to be working

Cons: Waited over 30 mins for airport shuttle, waited in long line at counter,emplyees were rude.

6.0 Good

Intermediate

15 Nov 2017

Cons: Car had a smell lik smoke and feet

4.0 OK

Intermediate

15 Nov 2017

The car stunk!

Cons: The car smelt like cigarettes as soon as I opened the door to get in. It was certainly not the cleanest it could have been either.

4.8 OK

Intermediate

12 Nov 2017

Wouldn't rent from them again

Cons: Very few shuttles - had to wait a long time in the freezing cold for one to arrive. Car had dings. Rental car building looks like they haven't updated it in years.

4.8 OK

Economy

11 Nov 2017

They jack up prices!!!

Pros: Close to the airport

Cons: Trying to gouge me for money on things I didn't want. I was quoted online for my 8 days for 275 dollars and the rental place had it for 411 dollars. Very bad practice to raise the prices up when you're expecting another price. Car was nice. Service was good. Will not rent from here ever again though.

5.2 OK

Full-size

9 Nov 2017

Just OK

Pros: Low cost

Cons: Given a car with low tire pressure and had to put AIR into a RENTAL CAR
-This is a small operation (compared to the national large companies) and you can notice that.

6.0 Good

Economy

9 Nov 2017

Cons: Office staff was not vet knowledgeable about early picks and was going to make me wait 3 hours to pick up car. Thankfully a manager saw us and took care of the problem. But we could have been waiting until 1:00 am if not for the manager. He did tell his staff how to handle the situation.

6.0 Good

Compact

6 Nov 2017

Pros: Car was fine, process to get car was trying.

8.4 Excellent

SUV

6 Nov 2017

Great car

Pros: ... but you get what you pay for when picking up and dropping off. I waited 20 minutes at the airport and eventually took a Lyft to the car rental place. Then proceeded to wait 30 minutes in line. For $200 less than the nearest price quote, i was okay dealing with all that hassle. The agent I had was very friendly and kind despite hearing complaints from many customers before me.

8.0 Excellent

Economy

31 Oct 2017

Slow pickup, otherwise fine

Pros: The agent at the pickup desk was very professional, and got me out the door as quickly as she could. The car was new, clean, and the price was unbeatable.

Cons: The pickup process was a minor nightmare. There were 6 customers in front of me in line, and it took about 45 minutes for me to get my car.

4.4 OK

Economy

29 Oct 2017

Not enough space for my entire complaint...

Pros: I have used this Payless facility several times in the past few months, and I have always had a positive experience. This was quite an exception. I was made to feel like an annoying inconvenience, not a paying customer.
Airport pickup took much longer than it had in the past, so I called the Payless Chicago O’Hare telephone number. I was greeted by one of those automatic telephone-trees, and it took quite a while to get to “For questions about airport-shuttle transportation, press something else.” I was then routed to a different automatic telephone-tree, with a different voice, but the same questions from the beginning. After more than two and a half minutes of automatic telephone-tree fun (I looked at my cell-phone’s timer), I reached a human who simply said that the van would arrive at Vestibule 1E within 15 to 20 minutes. (Two and a half minutes may not sound like a long time, but when you’re on a telephone tree, it’s painful.)
The van arrived six minutes later—better than I was told to expect—and I mentioned to the driver that I was in a significant time-crunch. As the van continued its route through the other two terminal stops, the additional passengers' luggage was piled on top of mine, and I was asked to move further into the van. When we reached the Payless location, everyone else's stuff came off first, and even though I was the first passenger to board the shuttle, and even though I identified my time situation, I ended up last off, and last in line. I stood in that line for 26 minutes, and 19 minutes of it was standing second in line with no movement. (I timed it.) I was not the only person in line who was becoming irritated—we were all becoming annoyed with the wait.

Cons: In order to save time when I reached the counter, I politely told the agent that I was in a rush and that I didn't need a fuel plan or any additional insurance. She seemed disinterested, and told me that it didn't matter and that she would still be asking me all of those questions. When we completed the process, she disappeared for four minutes and then returned with a set of keys. Before she gave me the car, she stood in front of me holding the keys in her right hand as it rested on the counter in front of me, and turned her head to the side to hold an unrelated conversation with another employee for an additional minute or so. Then, without even looking at me, she said "First row, spot 704, it's a Silver Ford Focus," left the keys on the counter, and called for the next person in line.
When I got to the car, it had a four-inch dent above the front right wheel well. I returned to the office to report the damage, and the woman rolled her eyes at me. She told me to mark it on the form, she initialed it, and then she turned back to her conversation without saying a word. I asked "Excuse me, are we finished?," and she responded "What?" I asked again, and she dismissively replied "Yeh," and waived the back of her hand at me.
The car performed well, but when I arrived at the BP station across the street from the Payless office to refuel the car prior to return and after driving 13.8 miles, the car took nearly three gallons. It works out to 5.3 mpg. The focus is rated at 30-42 mpg, depending on city versus highway driving, and I’m aware that other factors affect performance, but either there is something very wrong with the car, or Payless gave me a car with a fuel gauge reading full, but a tank missing two gallons. I believe it’s the latter.
There were no attendants at the drop-off spot to meet me and take the car, so I went inside of the Payless station to return the keys. There were several employees behind the counter, but only one appeared to be doing anything, and so I had to wait in line again to hand in the keys to the rental car while that lone, working agent processed and delivered cars to several other customers.
The shuttle driver that finally returned me to the airport was polite and efficient, and did his best to assist me in catching my flight. He seemed to recognize my frustration, and was almost apologetic in his approach, although none of my frustration was due to him.
Overall, this was not a good experience.

8.0 Excellent

Full-size

29 Oct 2017

Its truly about "Paying Less" and getting just what you paid for!

Pros: The return was quick and easy.
The pickup and drop off was very prompt.
The

Cons: They downgraded the vehicle.
The staff was not courteous during the pickup time.
The vehicle was not upto the mark. It was a KIA and not well maintained engine and run wise.

7.2 Good

SUV

24 Oct 2017

Cons: They were understaffed at the drop-off on a Monday afternoon. There was a long wait to turn in the car keys and a long wait for the van to the airport -- 25 min or longer. Some people had to call an Uber to get to their plane on time.

9.6 Excellent

Intermediate

18 Oct 2017

Pros: 1) Price (half others!)
2) Almost new car and it was fine
3) Airport Shuttle
4) Help with luggage

Cons: You must accept that this is not Hertz or a "big guy", but neither is the price. Smaller shuttle, farther location. So what! Only negative I saw was that to keep prices low, they have a very minimal (one!) counter staff. And customers have to remember that quoted price may NOT include all charges (taxes, etc.) that are not caused by Payless. And don't be shy about declining extras you may not need. PS. I am Hertz Gold so I do rent a lot of cars!

7.6 Good

Intermediate

15 Oct 2017

Pros: good rates, clean car, pleasant staff

Cons: need more frequent shuttle schedule...was told 10 minutes, then changed to 15 minutes and it actually took 18.
they need to explain the tool system at check in.

7.2 Good

Economy

15 Oct 2017

Slow Check In/Out

Pros: It was a nice car, at a good price.

Cons: After generally using Hertz or Dollar or other companies that are closer to the airport, the process to pick up the car and bring it back is frustratingly slow. Longer ride to the lot, then too few people covering the counter and the process for each user seems to take a long time. Upon return, no quick easy way if you have a flight to catch, just get in line and wait your turn inside at the counter. No parking lot check-in.

6.8 Good

Economy

10 Oct 2017

Check the tags before you leave

Pros: They were fast, didn't try to sell you on a bunch of extras, and it was an easy drop off process.

Cons: They told us to look over the car, mark on a piece of paper any damage that was on the car, and then track someone down to sign it. When I tracked someone down, she was dismissive and said they weren't important, until I pointed out a large 12 inch by 10 inch scrape that was an obvious accident. When we got into downtown and parked, we got a ticket. My husband was really upset because we were watching our time, and then after reading the ticket, it was a ticket because the car's reg tags were expired.

8.8 Excellent

Economy

9 Oct 2017

Excellent!

Pros: Quick, efficient service once I got to the rental agency.

Cons: Very long wait for the shuttle van from the airport. I had to call in order to get a shuttle bus to respond.

5.6 OK

Full-size

5 Oct 2017

Just OK.

Pros: Reasonably quick with the pickup and dropoff shuttle.
Staff was friendly.

Cons: The registration expired on the car while renting it and we got a ticket. Payless paid for it (as they should) and offered compensation for our inconvenience but didn't follow through.

3.2 Mediocre

Economy

2 Oct 2017

Terrible

Pros: The car was fun to drive and good on gas

Cons: It took forever at the airport for pickup, two vans running on the same pickup schedule instead of alternating, so 40 minutes between pickups. Staff was unhelpful and unwilling to make any changes necessary. Manager lied to us about working under someone and also was rude when asked his name and contact info. Overall just a very unprofessional company and will never be renting from them again.

8.8 Excellent

Economy

1 Oct 2017

Cons: Pickup time was about an hour which I did not expect

2.0 Mediocre

Standard

29 Sep 2017

Cons: Couldn't add an extra day
Cancelled the rental

2.0 Mediocre

Full-size

24 Sep 2017

Cancelled while waiting for shuttle.

Pros: NA

Cons: I waited nearly 30 minutes for thr Payless rental shuttle at the airport on a Friday afternoon. After calling them and watching the other rental company shuttles pass 5+ times for each company I cancelled my reservation and booked a car with Alamo same day for only $10 more. Pay a few dollars more and use another rental company.

8.0 Excellent

Intermediate

21 Sep 2017

Good for the price

Pros: Lowest price by far. Clean, new-looking car.

Cons: slow pickup at the airport. I saw all other car rental company shuttles at least twice before the payless shuttle came around. The driver then immediately engaged in an argument with another customer.

7.2 Good

Full-size

18 Sep 2017

Pros: the car was easy to get my elderly mother in and out of

Cons: no pickup and poor gas mileage

5.2 OK

Intermediate

13 Sep 2017

Ok

Pros: People were not very friendly

Cons: Hard to figure out were to leave car in Detroit

4.4 OK

Intermediate

9 Sep 2017

Not worth the savings in the end.

Cons: - Waited much longer for shuttle than most of competition - Added an unexpected 45 minutes to "getting out of the airport."
- Rental process was slow and only one agent
- Agent refused to mark pre-existing vehicular damage on contract, insisting that the vehicle had already been inspected
- Insisted on seeing gas receipt upoin return to ensure vehicle was refueled "close by" in spite of fuel indicator.
- drop-off (return) process slow and confusing
- Toll tag - must pay daily usage fee AND toll values. (usually one or the other with competition.)
- Vehicle windshield smudged on the inside.

10.0 Excellent

Intermediate

31 Aug 2017

Grateful

Pros: I had someone else make my travel arrangements for me because my brother passed away unexpectedly and I was not in the right mindset. When I arrived at the Franklin Park, IL location I soon realized that they had made it for the wrong date. The gentleman that was assisting me did everything in his power to make things right for me and did it in a very timely manner. I could not have been more grateful for his true hospitality during a very hard time. Thank you for being there when I needed it most.I will always use Payless Car Rental if given the option.

10.0 Excellent

Intermediate

28 Aug 2017

Great experience.

Pros: Fast and easy check in and return.

6.8 Good

Economy

27 Aug 2017

Cons: Had to wait 20 min to be picked up.

2.8 Mediocre

Full-size

27 Aug 2017

Pros: I wrote Payless corporate office due to the bad shape the car was in. The car had dents, wasn't fully cleaned and had a lengthly strip of ripped carpet in front of passenger seat.

2.0 Mediocre

Economy

25 Aug 2017

Cons: I needed to extend my rental by two days, due to a memorial service for my brother's wife being scheduled earlier than I expected and requiring me to stay with him longer than I anticipated during the same trip to Indiana. Hence I returned it on Wednesday (8/23/17) by noon, instead of Monday. Payless saw fit to capitalize on my need by not only doubling its daily rate - but quadrupling it. I ended up paying $400 to keep the car an extra two days, in order to stay with my grieving brother. It was extremely human and pleasant. I will never give them my business again - despite the price.

10.0 Excellent

Compact

20 Aug 2017

Pros: Price and the location. Off site but shuttle took you fast.

10.0 Excellent

SUV

16 Aug 2017

Smooth transaction

Pros: Friendly shuttle driver, got a great subcompact car that I did not expect, quick returning process.

Cons: The property need to be upgraded. It look liked an abandoned warehouse. The reception area was not welcoming.

4.0 OK

Compact

10 Aug 2017

Pros: I like that I got a car for cheap. That's about it.

Cons: The car was not in great shape, it's brakes were rough, it smelled like mildew and the carseat they gave us was the wrong one for my son's age/weight.

6.0 Good

Intermediate

8 Aug 2017

Not great customer service

Pros: The car was fine.

Cons: The man at the front desk kept rushing me to sign without reading the paper I was signing. He asked me 3 times to sign while I was reading. They did not come out to look at the car when I brought out issues to them. They just seemed uninterested in listening to me.

2.0 Mediocre

SUV

8 Aug 2017

Horrible customer service

Cons: Would not hold rental at my booking price due to delayed flight. Tried to upcharge me to current daily rate when I called to inform them I was running late. Bottom line meant my rental was going to cost over $400 US more for a 5 day rental! What kind of policy is that?!

10.0 Excellent

Intermediate

7 Aug 2017

Great service and very fast

Pros: I booked the car while I was waiting for luggage at the airport. The shuttle bus took about five minutes to get to the rental office. They already had my reservation and it took them less than five minutes to make sure all my information was correct and give me the keys to the car. Returning it was super easy and took about two minutes to hand in my car keys, tell them that I did fill the tank up to full, and for them to print my receipt. No wait at the counter either time. Awesome service!

Cons: No complaints whatsoever. I will definitely rent again from them if I go to Chicago.

9.6 Excellent

SUV

6 Aug 2017

Nice cars & people, fair price

Pros: Clean car with good selection. Got to pick between 2 cars, which was fun. Prices are fair.

Cons: I had my car an extra 90 minutes & they charged me for a full day, so they really charge the exact amount.

2.0 Mediocre

Full-size

25 Jul 2017

Dirty, smiley car!

Cons: Our car smelled like smoke from the moment we opened the door. It was not fully cleaned (crumbs, dirt, etc). I looked in the middle console as we were driving down the highway and noticed several large pieces of a bud from a marijuana plant! I brought this up when we returned the car and was told to contact the general manager. Filthy car, smelled like cigarettes (I kept worrying our 3 yo and 8 month old we're going to suffer from second hand smoke) and filled with weed...so unprofessional and gross! Will not rent from Payless again.

8.8 Excellent

Full-size

14 Jul 2017

Great people

Pros: Very friendly staff at this Payless. They were helpful and quick to get us going.

10.0 Excellent

Standard

9 Jul 2017

Savings Without Compromise

Pros: Efficient pickup and efficient return. Car was clean and people were friendly. Billing was as agreed upon.

6.8 Good

Economy

12 Jun 2017

Pros: Car was fine, clean. I had my own toll pass, but seemed reasonable if I were to use the one installed in the car. 2.95 per plus tolls.

Cons: Waited quite a while for shuttle. Drop off was somewhat disorganized and took longer than expected.

6.4 Good

Economy

11 Jun 2017

That care need to fix

Pros: The car was clean

Cons: The wheel was not balance and in high ways was just dancing, oh such a driving

6.0 Good

Full-size

9 Jun 2017

Pros: The car was very clean and damage free.

Cons: Unfriendly staff at pick up in Chicago.

3.2 Mediocre

Compact

5 Jun 2017

Cons: The pick up site was difficult to find. The employee who helped me pick up was slow, disorganized, and didn't seem to know what was going on around him. He didn't do the check out correctly, therefore the check in process was longer as they had to fix his mistakes.

8.8 Excellent

Economy

5 Jun 2017

Super Cheap Rental

Pros: The price, it was incredibly cheap

Cons: The shuttle to the rental took over 25 minutes to come. I called them 3 times. But after that it was smooth sailing. Pick up of the car and drop off and the shuttle back the airport was very smooth.

10.0 Excellent

Full-size

2 Jun 2017

Pros: Convinience, in and out quickly, friendly staff

Cons: AC was good but not very cool

8.4 Excellent

Intermediate

1 Jun 2017

Pros: People nice friendly service oriented

Cons: Kayak price quoted wasn't correct but still less than others

2.0 Mediocre

Standard

30 May 2017

Cons: They wouldn't let us check out the car. We had to figure out an alternate plan

9.6 Excellent

Full-size

29 May 2017

Pros: Great car. Clean, new. Price was much better than the big name rental agencies. Shuttle drivers to/from airport were great.

Cons: Long line at drop off.

3.6 Mediocre

Intermediate

24 May 2017

Tried to Add Faciclity Fees

Pros: The price was good for a mid size car but when I got there they only had truck which was not conducive for my needs

Cons: I was quoted $95 for the car, they tried to add on a facility charge of $32 extra -- when I questioned them on it they immediately took it off which leads me to believe they are trying to get away with something. Also the car did not have a full tank, had around 7/8. Service is very slow in Chicago. The shuttle was the best part of the experience as they were quick and helpful.

6.4 Good

Economy

23 May 2017

Pros: Price

Cons: Customer service was awful

4.4 OK

Economy

22 May 2017

Cons: It took almost 40 minutes to get picked up from the terminal - they simply need better pick up service.

10.0 Excellent

Full-size

22 May 2017

Problem free experience

Pros: I had a very good experience with this rental. The shuttle was quick, check in and check out were quick too. No complaints.

6.0 Good

Intermediate

19 May 2017

Pros: Good value as quoted, but they tried to over charge me.

Cons: When I returned the car, the sales person tried to over charge me by quite a bit. If I had been in a hurry and distracted by the need to get to the airport, I might have just accepted it. As it was, I had plenty of time so I said "that seems like too much money, it should be about $185" and he quickly back pedaled and said, "oh, that's right, you returned it with the tank full".
This interaction made me wonder if Payless was routinely trying to take advantage of customers- especially ones like me who did not opt for insurance that I don't need, to buy gas from them, or pay for any other extras.

8.4 Excellent

Full-size

17 May 2017

Pros: Affordability and friendly customer service.

Cons: A bit slow getting checked in and out.

6.8 Good

Full-size

14 May 2017

OKAY

Pros: fast service at customer service

Cons: Delay in pick up at airport - had to wait over 30 minutes for the pickup
Full size car that I booked was not available. Instead they gave me SUV

2.0 Mediocre

SUV

12 May 2017

Pros: They canceled my reservation as my flight got delayed.

7.6 Good

Economy

9 May 2017

Pretty good rental experience.

Pros: Good value for the line if you're not in a hurry. Was not pushy with extra insurance coverage like most others.

Cons: Slow pickup shuttle (long wait time).

10.0 Excellent

Full-size

7 May 2017

Great experience at O'Hare

Pros: Shuttle drivers were courteous and professional. The rental agents were friendly and efficient. The car was excellent. I witnessed another customer becoming irrational and belligerent with another rental agent. The agent stayed calm and professional and handled the situation with class. That was extremely impressive to me, and it told me a lot about the company.

10.0 Excellent

Compact

6 May 2017

Pros: I was happy Payless and hopefully all the car rental companies by now have also figured out how to take care of the former toll hassles in Chicago along the 294 . very reasonable and simple now days. thank you

10.0 Excellent

Economy

5 May 2017

Cons: The only thing I didn't like was the air freshener used in the car. I have a sensitive sense of smell and the particular fragrance gave me a headache

10.0 Excellent

Full-size

5 May 2017

Happy with service and car

Pros: Happy with car, service

2.0 Mediocre

Economy

2 May 2017

bad instuctions from agents.

Cons: rules where changed and when i made reservations and got too the location i was told that i could not rent due to these changes.i will tell all my friends to not rent from you all ever again now or in the future.

4.8 OK

Standard

1 May 2017

bait and switch???

Pros: car was clean and ready to go.

Cons: initial price was quoted to be $91. at drop off the final bill i was handed was $320. when i questioned the employee, i was told it was for gas (and i had filled the tank before dropping the car off. so say 2 gallons, max). so $280 for gas??? "oh, let me talk to my supervisor." and then he came back and said "we'll just charge you the $91." what if i hadn't looked at the folded voucher in my haste to make my flight? hopefully my credit card is charged the correct number. weird, sneaky. not using "Payless" again.

10.0 Excellent

Economy

30 Apr 2017

Pros: everything and everybody was very kind and nice

10.0 Excellent

Intermediate

30 Apr 2017

Pros: EMAD, the customer service agent was excellent.
Price as outstanding.
This rental station was located near Chicago O'Hare Airport.

8.0 Excellent

SUV

24 Apr 2017

Affordable Car, Quick Pick-up

Pros: Very good service. Price could not be beat. Shuttle came within 5 minutes of being at the curb.

Cons: Drop-off was a mess. They had a long line and tried to rush every one through. They couldn't provide a receipt but said they would email it (it never arrived). When the charge hit my credit card I was over-billed by almost 50%. I have since been trying to get this resolved but its a bureaucratic mess. Never again!

5.6 OK

Intermediate

12 Apr 2017

Pros: Courteous. No problems with office. Nice car. Low price.

Cons: Long wait for van. Bathroom problems at office.

5.2 OK

Intermediate

12 Apr 2017

Payless Car Rental

Pros: Good prices

Cons: Waited almost 30 minutes for a shuttle at the airport. Time to pick up the car was another 30 minutes as they had only two people working at the counter. Their biggest issue is they appear to be understaffed and not well organized.

Cons: Bit of a wait when picking up the car. They automatically charge a gas convenience fee and only refund it if reminded. The gentleman serving me asked if I refilled the car I said yes. He proceeded to process my bill (including charging me the convenience fee). When I complained, he corrected it without objection. But I got the impression charging it and waiting for the customer to complain was standard operating procedure.

8.0 Excellent

Compact

29 Mar 2017

Car & counter staff excellent. Waited long time fo

Pros: Car and counter staff

Cons: 30 minutes for shuttle. Had to call twice.

2.0 Mediocre

Intermediate

27 Mar 2017

Cons: Extremely long wait for shuttle and car pickup.

3.6 Mediocre

Compact

21 Mar 2017

Pros: Nothing

Cons: Really slow service. Service was 3rd on the list.

3.2 Mediocre

Economy

18 Mar 2017

Pros: The car didn't break down.

Cons: Payless Chicago is horrible go with anyone else they are understaffed it's ridiculous to be first in line and still wait 45min. I rented another car for next week and paid an extra 75 dollars just to not deal with Payless ever again. I was quoted 170 they charged me 209 so I won't ever go back.

6.8 Good

Economy

17 Mar 2017

Pros: Price

Cons: Not enough shuttles to/from airport; waited a long time for it.

9.2 Excellent

Full-size

16 Mar 2017

Good Place to rent a car

Pros: The price with unlimited mileage is very competitive and the wait for my Sunday 10am pickup was very short. The 'Camry or similar' turned out being a VW Passat R-Line which was comfortable and economical for highway use. With the large gas tank I think this car has a range of almost 650 miles between fill-ups.

Cons: While the Passat was a quality vehicle, I was not comfortable with the turbo lag and notchy transmission. I've never had a rental or even driven a vehicle with a turbo and I was unimpressed with its lack of smoothness. Passing on the highway was not as comfortable as a typical rental even after almost 500 miles but it did get 35 mpg..

4.4 OK

Economy

15 Mar 2017

Payless means get less

Pros: Price was ok

Cons: The service was lousy. Typical shifty ploy to tag insurance extra charge. Even after declining tried to add it.
Office looked more like an alley.
Drop off found similar lack of service. No one came to car, you go in and find the one person who checks car and prints receipts. This person was not happy to go back out and check car.
Not worth saving a couple bucks.

10.0 Excellent

13 Mar 2017

Payless: Excellent Rental, Highly Recommended

Pros: Fast, courteous service
Good car selection at great prices
Free shuttle to the airport

10.0 Excellent

Intermediate

6 Mar 2017

Great shuttle service

Pros: Shuttles in both directions, to and from airport, we very prompt - we didn't have to wait at all either time. The drivers we also very friendly and helpful!

8.0 Excellent

Economy

27 Feb 2017

easy, fast & cheap

Pros: 3 day rental from the airport for 10USD/day - unheard of! Less than taking Uber to/from. People were nice and shuttle was fast.

Cons: be sure to fill the gas to avoid paying 100 for the tank ; ) Station across the street...

10.0 Excellent

Economy

23 Feb 2017

Great experience

Pros: This was my first time renting a car and needless to say I was a little nervous about the process- mainly the deposit and credit check. It was a soft pull and the deposit was only $200. The staff were extremely friendly and helpful. From the moment they picked me up at the airport from the moment I was dropped off again, I felt very comfortable. I will definitely use Payless Car Rentals again.

8.0 Excellent

Economy

20 Feb 2017

Some miscommunication but a good value

Pros: The car was very clean and nice for a very good rate.

Cons: Didn't know that we had to call for pickup - we waited for 1/2 hour before we called to ask where the shuttle was. Once that was resolved, it was a very smooth transaction.

6.8 Good

Intermediate

6 Feb 2017

Cons: Received a car that I felt wasn't comparable to what I paid for

8.0 Excellent

Standard

3 Feb 2017

Pros: Price, shuttle quickness.

Cons: --Stated on Airport but you have to take shuttle.
--Was told about ezpass box in car but was missing, therefore waited in traffic at tolls. Then during checkout was told we could've just gone through the ezpass lanes.
--During car return extra fees were added tripling the price so had to wait to clear this up.

5.2 OK

Intermediate

1 Feb 2017

The hassle wasn't worth the savings

Cons: I had to change my vehicle 3 times for them to hit it right. All I requested was a car without discolored pain. I've never experienced this before but I see it's something you may want to clearify before booking. Terribly disappointed at the time wasted on what I've viewed as standard expectations.

4.0 OK

Full-size

23 Jan 2017

The car malfunctioned

Pros: The check engine light came on as I was driving and cause to the car to reduce its power.