Crozscore:

Crozscore:

Software Description:

Zoho SalesIQ is a website visitor tracking and live chat software for small to large organizations that helps to improve customer engagement on your site and identify sales opportunities. The software provides detailed visitor information, such as location, site behavior, and new or returning visitors, that can be used to identify hot prospects and proactively engage them in chat at the most optimal time.

You can personalize chat sessions with Zoho SalesIQ's customizable chat widget, automatic language translation, and the ability for users to select which agent they would like to speak to. Create pre-defined rules and set up 'hot prospect' notifications to be sent to agents when visitors complete certain actions on your site.

Zoho SalesIQ integrates with Zoho CRM to track and record lead and prospect information. Chat sessions can be automatically converted into contact or lead records in the CRM and you can assign follow up actions without leaving the chat window. Alerts can also be sent to sales staff in Zoho CRM when identified hot prospect return to your site.

The customer engagement app can be used to monitor KPIs around visitor activity, as well as agent performance, through prebuilt reports and performance monitoring stats. Supervisors can use Zoho SalesIQ to co-browse with agents as they chat to prospects and provide coaching with live feedback.

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Software Description:

Olark helps its users to engage visitors on their website using instant messengers while viewing real-time and contextually relevant customer information. They can see visitor location, geographic location, and even shopping cart balances and contents.
Users can give their customers the answers they need immediately and gain powerful insights about what they want for relationships that last.
Olark live chat is the easiest way to boost sales, help solve issues and understand customers.

Features:

Email Integration

API

Data Visualization

Data Export

Lead Scoring

Lead Management

Marketing Automation

Third-Party Plugins/Add-Ons

Google Apps Integration

Notifications

Dashboard

Features:

Chat

Customer Management

Email Integration

Social-Media Integration

Notifications

Dashboard

Task Scheduling/Tracking

Billing/Invoicing

Analytics

Contact Management

Contact Sharing

External Integrations

Data Export

Third-Party Plugins/Add-Ons

Google Apps Integration

Multi-User

Data Import

Data Visualization

Scheduling

Features:

Analytics

API

Chat

Summary:

Real-time visitor tracking: Analyze your store visitors in real-time. Understand how they are navigating your store. Gain insights into their geo-location and referrer source to engage in contextual conversations.

Visitor insights and lead scoring: Gain access to a highly insightful list of 'All' your store visitors. Prioritize them as hot, warm and cold based on their score. Drive sharper and more relevant engagement.

Automatic chat translation: Engage with a wider audience and cover markets spreads across the globe. Receive messages in any language, but reply to prospects in their native language.

Easy to setup and customize: Setup is as simple as copy & paste. Customization is just a few more clicks. Whatever be the look & feel of your online store, SalesIQ just blends right in.

Take SalesIQ with you: Live chat with your store visitors from the comfort of your couch or while waiting at the airport. SalesIQ plays with with your iPhone, iPad or Andriod device via standard Jabber client).

Summary:

Multi Channel: Manages all support conversations in one place.

Productivity: Increase team’s engagement and productivity.

Self-Service: It is possible to create a self-service experience that supports user's brand.

Reporting: Measures and tracks performance using reports.

Integration: Extends user's support capabilities with integrations.

Ticketing: Everything you need to start supporting customers.

Summary:

Simple install: Just copy and paste an HTML snippet.

Visitor details: Know who and what's going on your website.

Transcripts: Every chat recorded for review.

Chat ratings: Get instant feedback from customers.

Reporting: Detailed, real-time reports.

Proactive chat: Directly or with targeted, automated rules.

Pricing:

Starting from: $19.00/month

Credit card required: N/A

$19 for 3 users. $59 for 5 users. $129 for 10 users.

Pricing:

Credit card required: N/A

Sprout - Free for unlimited number of Agents
Blossom - $19 per agent per month
Garden - $35 per agent per month
Estate - $49 per agent per month
Forest - $89 per agent per month

Zoho SalesIQ offers 'add-ons' across 70+ CMS, ecommerce, and email marketing platforms that help you close more deals while tracking your website visitors in real-time. Use our Developer API to integrate business applications.

FAQs:

Who are the main user groups of this service?

This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

What is this service generally used for?

It is used to help companies handle their customers’ problems across various channels.

Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

Does this service offer guides, tutorials and or customer support?

Yes. This service offers guides, tutorials and customer support across all levels.

FAQs:

Who are the main user groups of this service?

It is used by sales and support teams in large enterprises, mid size business, non profits, small business.

What is this service generally used for?

Olark is generally used for live chat customer support.

What platforms does this service support?

Mobile and desktop — iPhone, Android, Windows and Mac

What are some applications this service is commonly used in tandem with?

This service is most commonly used in tandem with: FluidSurveys; Desk.com; Cayzu Help Desk; Pipeliner CRM; Zendesk; and Freshdesk.