FAQ:

You must arrive within the first 20 minutes of the half hour slot you purchased (eg. you must arrive before 3:50pm for a 3:30 – 4:00pm Ticket). Note your ticket is only valid for the date and time purchased. If you miss your timeslot your ticket is no longer valid.

TICKETS ARE SOLD OUT – HOW CAN I VISIT?

Please sign up for our newsletter for updates about future Museum of Ice Cream locations. Please note that there are no tickets available at the door and purchases on third party sites are not allowed. IDs will be checked to match tickets to ensure that tickets are not sold on third party websites.

HOW MUCH ARE TICKETS?

All tickets are $38 (2 and under are free)

DO YOU ACCEPT CASH?

We are cashless! We do however accept Apple and Samsung Pay in addition to credit and debit cards!

WILL I HAVE ENOUGH TIME WITH THE FINAL NIGHT TIME SLOT?

Yes! Museum of Ice Cream will be open past 10pm but please arrive within 15 minutes of your ticket time as entry doors will close without exception.

HOW LONG WILL IT TAKE TO EXPERIENCE MUSEUM OF ICE CREAM?

Museum of Ice Cream is designed to be ~60 minutes of FUN! Please note that the sprinkle pool is a timed experience in order for all our visitors to all be able to enjoy the sprinkle pool experience!

IS THE SPRINKLE POOL REAL? IS IT CLEAN?

Yes! Museum of Ice Cream designed close to one hundred million sprinkles out of antimicrobial plastics to fill our signature sprinkle pool. Museum of Ice Cream also cleans the sprinkles frequently.

IS THIS AN OFFICIAL MUSEUM?

A museum in our opinion celebrates creativity, passion, history, innovators and innovations, and we created Museum of Ice Cream in this spirit. While we are neither a non-profit nor an official museum, we are built upon the foundation of sharing and celebrating imagination.

WHAT FORMS OF PAYMENT DOES MUSEUM OF ICE CREAM ACCEPT AT THE GIFT STORE?

Due to the interactive nature of the exhibitions, strollers are not allowed inside Museum of Ice Cream as they impact both your and your fellow guest experience. When necessary, we ask that you fold and carry. We do not have dedicated stroller space or coat check but will do our best to accommodate stroller storage when possible.

ARE THERE CHILDREN AND SENIOR DISCOUNTS?

Children 2 and under free and encouraged to love ice cream but must be accompanied by an adult at all times.

ARE THERE VEGAN, GLUTEN FREE, NUT FREE AND KOSHER OPTIONS?

Unfortunately, we do not offer vegan, egg free, certified gluten-free or Kosher ice cream at this time! If nuts are served, they will be labeled, but please note products may contain traces of nuts and we cannot guarantee preparation in a nut-free environment. Please check in with us in the future as we are trying hard to accommodate all of our fellow ice cream fans. We hope you still come visit Museum of Ice Cream and experience the art and installations!