I would avoid Entertainment Earth like the plague - I rarely if ever have trouble with online retailers, but I just placed an order with them last week, and I have to say that their communication and customer service is lackluster at best. The items I ordered apparently arent even in stock, yet it said they were when I ordered, however no one told me until I called them a week later. I cant see myself ever ordering from them again.

Different strokes for different folks, I guess. I've never had an issue with EE that wasn't successfully resolved by their CS folks. Might have taken a few days to get it straight, but I was always happy in the end. In fact, I just used those codes last week and got a big box of loot from them earlier this week.

If you are really frustrated about your experience, try giving them a phone call or try shooting Adam Pawlus a PM here. He stops by here from time to time and I'm sure he could pass on a note to the appropriate people at EE if you had a really bad experience.

Different strokes for different folks, I guess. I've never had an issue with EE that wasn't successfully resolved by their CS folks. Might have taken a few days to get it straight, but I was always happy in the end. In fact, I just used those codes last week and got a big box of loot from them earlier this week.

If you are really frustrated about your experience, try giving them a phone call or try shooting Adam Pawlus a PM here. He stops by here from time to time and I'm sure he could pass on a note to the appropriate people at EE if you had a really bad experience.

Agreed - I've ordered from them on-and-off ever since they opened up for business and I've never had a problem with them. I've taken advantage of their "mint condition guarantee" a couple of times and it's always been hassle-free.

Their prices are also pretty reasonable when compared to some of the other online retailers that are out there.

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Peter

Letting my collecting OCD get the better of me on a DAILY basis... and loving EVERY minute of it!

yeah - I have nothing but good experiences with EE myself - and I have made several orders. One time while placing an order I couldn't get a promo code that I had from a catalog to work so I gave them a ring. Turns out the promo code was expired by like 2 days or something and, being the big dummy that I can be at times, I honestly didn't realize it. The customer service rep basically said no big deal and gave me the discount someway anyhow when they totally didn't have to and, after I realized it was expired, I totally did not expect them to do it.

Anyway, I like them a lot - and I like it when I get their catalogs in the mail

Thats cool that you guys have had positive experiences, I have not though. I talked to regular CS and a guy who is a manager / supervisor - he basically said if I wanted the order that it would be a backorder and there was no guarantee I'd ever get it. The items I ordered were listed as 'in stock' for days after I ordered them, so they could have fulfilled the order if their operations werent slow and sub-par.

I've ordered from EE about 20-30 times and have never had any big issues with them. Their prices are pretty good for online ordering, though I typically wait until I have a coupon or some kind of discount before turning to them. I wouldn't hesitate to order from them again though and now's a good time with the current discounts.

Sorry to hear that you had a bad experience. If the item isn't in stock, then I'd rather have them be honest about not knowing if/when new supply would come in. A lot of online places would just tell you it's on the way, then maybe never deliver (I'm looking at you TRU). And if it said "In Stock" when you ordered, maybe it was just one of those rare times where they didn't have it flagged correctly on the site. That's definitely not the norm as I've never run into it before. I'm sure if they did have it, they'd do whatever they could to get it to you and collect their money.