6.9 Registration of New Claims

6.9.1 Defcare registration

New claims must, immediately upon receipt by the relevant location, be registered on Defcare. If the claimant has however not previously been registered with DVA, their details need to be entered onto aDVAnce. This will then upload the claimant on to Defcare and V — IEW. Once the claimant is registered, the claim may be registered onto Defcare. Instructions for this are located in the Defcare User Manual.

6.9.2 Raising document folders via TRIM

At registration, Defcare will automatically allocate a unique case number to the new claim. A new file folder should be raised to hold papers relating to this case. The process will result in the file being allocated a DVA 'TRIM' file number in addition to the Defcare reference. This is the same number.

The purpose of the TRIM reference is to trace the file folder within DVA's document management system. Note also that when a claimant is registered on aDVAnce they will also receive a Unique Identifying Number (UIN) and a VIEW reference similar to a VEA/MRCA reference. However, for the purposes of determining SRCA claims and file management it is the Defcare number which should be quoted as the primary reference.

Staff within RCG who register the claim on Defcare and raise a paper file will acknowledge the claim via letter to the client and forward the file to the relevant delegate/location for commencement of liability investigation.

6.9.3 DVA work measurement and Time Taken To Process (TTTP)

Registration on Defcare also includes the claim in DVA's statistical monitoring of performance. It is expected that most liability cases will be resolved within 120 days, the nominal TTTP standard. However, some cases are destined not to achieve this nominal standard due to limited availability of documents, time needed to arrange medical examinations, additional time sought by clients to present more evidence and a host of other circumstances.

While naturally it is important to meet the nominal TTTP in as many cases as possible, Delegates should note that quality of decision making is to be preferred to speed of resolution in those cases where these objectives are found to conflict.