You asked me to log in my email address and it wasn't recognised so I was unable to proceed. Therefore you were unable to help me. I have since then found a solution to my problem and therefore have no need for your services. I do not think it is suitable that you have taken money from me in the event of you not being able to help. I would like you, please, to refund me

I'm sorry, for technical issue, I did not ask you to log in your email address. You would see my response at this web page and you would reply and communicate via this web page only. But I'm glad you got it working, so we are canceling / refunding your deposit. If you have any other computer question/issue, please let us know any time; we guarantee our service. Take care! Thank you

We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address. Please contact customer support at [email protected] co.uk and provide us with your email address and a link to this question page so that we can help you. (http://www.justanswer.co.uk/email/8s4ye-cannot-onto-emails-keeps-asking.html). Thank you, ***** ***** Customer Support Team.

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