Cookie Policy

Pursuant to the Provision no. 229, issued by the Personal Data Protection Authority on May 8, 2014, www.dulcop.com provides the following information on cookies and on their functions, as well as instructions on how to disable them.

What are cookies?

Cookies are small text files that the sites visited by the user send and record on his/her pc or on any other device, even mobile, to be sent back to the original sites on the next visit.
Cookies are used for various purposes, for instance, to remember the user’s actions and preferences (such as, for instance, login data, selected language, font size, other display settings, etc.) so that they must not re-entered when the user returns to the same site or surfs from one of its pages to another; or to perform computer authentications, to monitor sessions and store information on the activities of user who access a site, and they can also contain a unique ID code that allows keeping track of the user’s surfing within the site for statistic or advertising purposes.

Cookies can be sent by www.dulcop.com or also by different sites (the so-called “third party” cookies). Some operations cannot be carried out without using cookies that in some cases are technically necessary for the site to work.

Types of cookies found on the site www.dulcop.com and relevant functions

There are various types of cookies, according to their characteristics and functions:
- Technical cookies, which are used for the sole purpose of sending a communication on an electronic communication network, or in the measure strictly necessary to provide a service explicitly requested by the user. In other words, these cookies are indispensable to make www.dulcop.com work, or necessary to perform activities that you have requested;
- Navigation or session cookies, used to allow you to login in the reserved area of www.dulcop.com or to make a purchase on our site;
- Analytics cookies, used to collect information, in an aggregate form, on the number of users of www.dulcop.com and of the displayed pages (for instance, Google AdWords, Google Analytics and Mailchimp). Please, refer to the relevant policies that can change from time to time and that we recommend consulting every now and then, where you will find more detailed information:
http://www.google.com/policies/technologies/ads/
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookies-usage
http://mailchimp.com/legal/privacy/);
- Function cookies, which allow you to surf www.dulcop.com at your best, according to already selected criteria and options (such as, for instance, your preferred language) so that you won’t have to select such option or the products you have chosen at every access, and they can be stored in the virtual trolley until your next visit to our site.

The cookies stored in your computer or mobile device cannot be used to recall any of the data stored in your hard disk, transmit viruses, identify and use your e-mail address, or for purposes other than those described above.

You can set and manage your cookie preferences at any time, by selecting which cookies you want to authorize, block or cancel, totally or partially, through the settings of your browser.

Find here below the path to follow to manage the cookies from the following browsers:

We will store your cookie preferences thanks to a dedicated technical cookie.For more information and details on the various types of cookies, their functions and characteristics, visit the free access sites, independent from www.dulcop.com www.AllAboutCookiess.org and www.youronlinechoices.com.

We inform you that blocking or cancel, totally or partially:

- technical cookies, could make it impossible to use our site, see its contents and use the relevant services;
- function cookies, could make some services or site functions unavailable or working incorrectly, forcing you to modify or manually enter some information or preferences every time you visit the site;
- of other cookies (analytics), will not affect the site efficiency.
For all other information on personal data treatment by www.dulcop.com, we invite you to carefully read our Privacy Policy.

F.A.Q.

WHAT TO DO IF:

The bubble solution is swallowed: While non-toxic, it is best not to drink our bubble solution. If you find yourself in this situation, do not drink water or try to throw the solution up. Consult a doctor if you become ill.

The bubble solution gets in your eyes or on sensitive skin: Rinse off immediately with cool water and consult a doctor if it causes an allergic reaction or other symptoms occur.

The bubble solution is spilled on clothes or furniture: Wash off immediately with cool water. Clean furniture surfaces with a damp rag.

An unusual reaction occurs: Consult a doctor or contact Dulcop by phone at +39 051 6250711 or by e-mail at safety@dulcop.com

The ball in the maze game is swallowed or placed up a nose: The ball in the maze game of our Bubble World products is considered a small part, and a choking hazard by UL standards. However, its size has been tested and certified to pass through the trachea. The material of the ball can be detected by x-ray in case it becomes lodged up a nose or placed in another orifice.

ARE DULCOP PRODUCTS SAFE ?

We take great care to adhere to all the latest industry safety standards, and pride ourselves on going above and beyond them. Our bubble solution is non-toxic and uses top-notch ingredients. Our automated production line discards products that fail to meet our standards. We are authorized to use the Safe-Toys and TUV logos.

WHAT IS THE RECOMMENDED AGE?

We believe bubbles are for everyone – children and adults alike! While safe to have and play around infants and small toddlers, we recommend three years and older for independent play. Our bubble solution is hypoallergenic and gluten-free certified.

DO SOAP BUBBLES EXPIRE ?

If properly stored, our bubbles do not expire. Both the solution and the bottles are designed to withstand extreme temperatures (50°C and -30°C). Once opened, we recommend using the product in a short time span in order to get the best performance from the bubble solution. But no harm will come to you if you don’t!

WHAT IS THE DIFFERENCE BETWEEN CLASSIC AND SPECIAL SOLUTION ?

The classic solution is used to refill the standard soap bubbles normally traded.
The special solution is a multi-purpose liquid, supplied with all our bubble-toys since it is more suitable for giant bubbles and professional refill applications.

DO DULCOP BUBBLE TOYS WORK ONLY WITH DULCOP LIQUID ?

We grant the best performance of the bubble toys only with Dulcop original solution.

IS DULCOP SPECIAL SOLUTION ALSO SUITABLE FOR OTHER BUBBLE TOY BRANDS ?

Yes, our solution is multi-purpose, and it is also used by professionals and night clubs.

WHAT IS THE EC TYPE CERTIFICATE ?

This is the highest level of certification achievable in Europe, and issued only by a notified body. The EC Type verifies all regulatory, technical, health, and safety standards as set by the Directive are met during the production process. To our knowledge, Dulcop is the only bubble manufacturer to receive this important certificate. Once more, this shows Dulcop’s commitment towards safety and quality.

WHAT IS TUV CERTIFICATION?

TÜV Rheinland Product Safety and Quality Certification marks show that our products have met applicable safety requirements and quality standards. Our production plant and products have been investigated by an accredited third party, which also carries out regular surveillance audits.

WHAT IS KATHON?

Kathon is a highly irritating preservative and powerful allergen. Even though not required by law, Dulcop does not use this harmful chemical in our products. For us, safety and concern for our customers always comes first. Unfortunately, other bubble manufacturers still use kathon to kill bacteria. Always check to make sure the bubbles you use, even if not ours, are kathon free.

WHAT IS CLP REGULATION?

We manufacture soap bubbles that are already in compliance with the new Standards required by the European Commission’s CLP (Classification, Labelling and Packaging), in force since June 2015, which relate to eye and skin irritating substances. CLP-Regulation (EC No 1272/2008) replaces the previous rules of substances (Directive 67/548/EEC) and preparations (Directive 1999/45/EC).

WHAT IS RAPEX?

RAPEX is established as the EU rapid alert system that facilitates the rapid exchange of information between Member States and the Commission on measures taken to prevent or restrict the marketing or use of products posing a serious risk to the health and safety of consumers.

As of 2010, the system also facilitates the rapid exchange of information on products subject to EU harmonisation regulation and posing a serious risk to the health and safety of professional users as well as on those posing a serious risk to other public interests protected via the relevant EU legislation (e.g. environment and security). Both measures ordered by national authorities and measures taken ‘voluntarily’ by producers and distributors are reported by RAPEX.

Every Friday, the Commission publishes a weekly overview of the products posing a serious risk as reported by the national authorities (the notifications). This weekly overview gives information on the product, the identified risk and the measures that were taken in the notifying country. The Commission also publishes the list of other countries where the notified product was found on their market and measures were taken. Since 2013, the Commission also publishes notifications on products posing less than serious risk as well as notifications on professional products and on those posing a risk to other public interests protected via the relevant EU legislation (e.g. environment and security).