Diners Club International / SEB Skandinaviska Enskilda Banken AB, issuer for Diners Club in Norway and Sweden Started charging for lounge access without updating Diners price list or stating in lounge no more free access oslo, Norway

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

Diners Club decided that Norwegian clients would have to start paying for airport lounge access, which had been free for more than 20 years. However, they did not update their price list. Instead they waited 6 months until after they increased the price, to write a pricing text on a card invoice for a month where my card wasn't used.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.