The European Union has enacted the General Data Protection Regulation. It’s goal is to streamline the different privacy laws throughout the individual EU States. The benefits for the in the individuals or “data subjects” control over their personal data.

“Personal data is any information relating to an individual, whether it relates to his or her private, professional, or public life. It can be anything from a name, a home address, a photo, an email address, bank details, posts on social networking websites, medical information, or a computer’s IP address.”the European Commission

This will allow individuals the right to access their data that any company has and give them the right to have this information erased. Companies also must make the consent process clear for the individual.

While working on an older site that used Server Side Includes I found it hard because my WAMP server environment was tweaked enough to use the older include method. I could switch the whole site over to PHP and use that type of include; however, that would be way to much work.

I came across an article which suggested I add the following line to my Apache “httpd.conf” file found in the “C:\WAMP\bin\apache\apacheX.X.X\conf” directory.

Options +Indexes +FollowSymLinks +Includes

This was located around line 273. This didn’t work. I found another article which gave the following suggestion.

Options Indexes FollowSymLinks Includes

When I dropped the “+” before the items my WAMP wouldn’t turn green anymore. I restarted the services but the WAMP icon in the tray never turned green. I added the “+” back and my WAMP turned green quickly; however, the includes still didn’t work.

The article also said to remove the comments from the following lines which I found around line 478.

AddType text/html .shtml
AddOutputFilter INCLUDES .shtml

This still didn’t work, but the article goes on to say use “.html” instead or “.shtml”. Changing the “.shtml” to “.html” did the trick. I can now use the old HTML “#include file=”somefile.html” “.

A customer called in because the hard drive in their copier died and was replaced. Since it was replaced the settings were never the same and their “Scan-to-folder” and “scan-to-email” was no longer working.

I could see there was an attempt by someone to get this set up; however, they would get an error about failing to send because of SMTP authentication. In the web interface of the printer which I reached by typing the IP address of the printer into the browser window and supplying the default credentials of “admin” and password “1111”.

Go to the “Properties” tab and in the Menu on the left under “Services” go to “Email” and then “Setup”. Go to the “Required Information” tab. This group is using Office 365 to handle their email, so I needed the following settings:

SMTP Server: smtp.office365.com

Port: 587

Host Name: check this box.

Device Email Address: I had to add a valid email address and password.

While still in the “SMTP (Email)” section go to the “SMTP Authentication” tab. Here is what we needed fixed. It should look like the following:

You can use the “test configuration” button to make sure it is working properly.

This YouTube video did help me get the connection to Active Directory working correctly.

We had a customer complaining about emails stuck in the spam filter. They were getting an email with the subject line “(3) Incoming messages failed to sync”. In the email was a button to “Restore Messages”; however, when we hovered over the link the web address was for “https://cheapfixerproperties.com/…”.

We told the customer this was a Phishing attempt, and to not click on that button. They are ready had. We ran a full Vipre scan on their machine.

Logged onto the server and downloaded “PSexec”. We used this link to download it. Download

Unzip the files and copy them to your “C:\windows\system32” folder. There will be a number of files and we needed more than just “psexec.exe” to perform this action, so we copied all the files from the download to that directory.

We recently had a customer get a ISP change and on the same day were moving their DNS to Godaddy. A few weeks later they noticed a bunch of emails bouncing back with a lot of the email addresses being for Comcast. We weren’t sure if this was a Godaddy,DNS, Exchange, or ISP issue.

It turned out to be the ISP needed to a PTR (pointer record) to the IP address.

We got a call from a customer that was unable to print a document out of Word. We could use the “Printer Properties” in the “Control Panel” and print a test page. I could print out of Notepad just fine. When we tried to print from Word it was selecting “Print To PDF” when the default printer was a HP 3015.

We recently set up a new Godady CPanel hosting and set up the main email account for this domain. We didn’t want to miss any emails so the email account was set up just like the old hosting CPanel email. We were hoping for a quick switch.

We were able to send from this new email account, but couldn’t receive email. We used the website http://www.mailtester.com and it was showing an error that the email address didn’t exist.

Back in the CPanel account I clicked on MX Entry and we could see it was set for “Remote Exchanger” we changed this to “Local Exchanger” and everything was working.

Setting up a customer on new hosting I choose CPanel because that is what I was use to, but given the option of Managed WordPress I decided to go with the managed. Managed WordPress will take care of the core updates which will keep the customer’s site safer. Godaddy was easy to work with and allowed me to switch plans since the CPanel was just purchased a few days before.

They refunded and re-issued new managed WordPress hosting. I ran the install for the site even though the site was build and I really needed to install my full copy of the site. What i discovered was with the Managed WordPress you get the WP101 video library preinstalled. This is $17.00 yearly value.

The issue I ran into was there is no email with this basic account. This was an issue since I had priced the site to come with some basic email. I called Godaddy and was able to get the CPanel product added back and refund the Managed WordPress product.