Mediability

Systems Integration & Services

Our Nordic team of experienced broadcast engineers, IT engineers and solution architects in Mediability are ready to help you plan, implement and support your facilities in close collaboration with your team and 3rd party vendors.

We offer a range of consultancy services to help you achieve your goals and maximise the value of your investments.

Our Service Level Agreements (SLA)

Partner SLA

Who is this for?Anyone looking for having a single point off contact for their services agreements negotiations and SLA contracts management.

Flex SLA

Flex SLA is a tailor made support agreement that delivers added value beyond the manufacturers third party support agreements.

The core offering is based on our office hours Service Desk and a Support Portal for submitting and monitoring issues. In addition we offer:

Regular on site support visits

Regular remote system checks

Remote system monitoring

Support hours for responding to incidents are either invoiced by the hour. Alternatively the customer can purchase hours in bulk upfront at a discounted price. All this is tailored to the customers need.

Who is this for?

Anyone looking for a flexible service agreement, with access to discounted quota of support, who need regular maintenance as well as stability and to maximise capacity of systems.

MaaS SLA

Mediability-as-a-Service (MaaS) SLA offer an all-inclusive service agreement, including lease, operations and OPEX based models customized for your operational needs.

Various response times and support hours are available.

Who is this for?Anyone looking for a complete outsourcing of a specific system, parts of or entire systems operations. We tailor an agreement to your needs and take care of all 3rd party agreements, 1st line support, equipment purchases and hosting, maintenance and upgrades, amongst other.

Projects

The Mediability services team have a proven track record in project deliveries. See some of our projects here:

System architecture, implementation, training and documentation for TV 2 Norway and their GreenField Playout (GPO) project for building an entirely new and modern media house

Architecture and system integration of the Provys planning system for TV 2 Norway. Read more here