"Recall Or Rippoff "

- Disapointed Guy

We received a recall notice for our 2007 Jeep Rubicon to replace air bag and clock spring in steering column , My wife took the Jeep in on Wednesday and the service man was so rude to her that she left . She received a call later that day and they apologized and rescheduled the Jeep to be dropped of on Monday . We dropped it off Monday afternoon , I received a call Tuesday afternoon saying the Jeep was ready to pick up but they noticed that the horn did not work .Strange that it did when it was delivered as my wife honked at a car that pulled out in front of her at the dealership ? They said they could diagnose the problem for $175.00 and give me an estimate to do the repairs . I'm calling BS do a recall then leave the horn non working to charge the customer for something they did either on purpose or by accident and want me to pay for this . No way I'll find an honest dealer

Hello,
We would like to apologize for the services you experienced. We are also truly sorry for this late response. We recently now have someone replying back to reviews and we would like to see if your issue was addressed appropriately. Again, we are truly sorry for any trouble or inconveniences you faced. You can email at Digital@southcountycdjr.com to let me know if you were taken care of.

Hello Bernard,
I am truly sorry to hear about the experience you had with our Service Department. We will definitely be evaluating the situation to see what happened and to make sure this issue does not happen again. Again, we are truly sorry.

"Joshua and the guys at South County are great"

- Philip A. Scofield

Josh was easy to work with here at South county. Found me the perfect Jeep Cherokee Attitude edition. In granite grey. The team here got me a great deal and Adam took the time to go over the numbers and took care of me. If your reading this at home come see the guys at South county for your next Jeep and talk to Josh!!

"Excellent "

- Terry

My check engine light came on and I bought a used Jeep with no warranty, but because the check engine light came on just in a few days after I bought it the sales manager and service manager took care of my problem for me. To me that is good costumer service. Then I had to bring it back again two weeks later for the same check engine light code and Jim the service manager help me and they are going to take care of me again. Jim and Bobby Martin thank you for your quick response of making thanks right..

"2016 Cheroke Trail Hawk Bad Engine"

- Veronica N Rodriguez

Stranded at dealership with my sick daughter. They can't drive me home but can drop me off in Morgan Hill. I live in San Jose. Wait tumes for oul changes have been ridiculous but had been patient until today. Have no loaner cars and unless I pay for my own ride home, I have to stay here. Very disappointed. Bought two Jeeps at the same time in late 2015 from Adam Wardak and valued Jeep until today. I think the only reliable car I have ever owned was a Toyota.l that we trades in for one of the two Jeeps we bought. Once this car is deemed drivable, I am trading it in for something else. There is no reason for a 1 year old car to have engine issues. And no excuse for not having a ride home via a loaner or a shuttle.

We are unsure why customer was so upset with our service efforts today. She called in on an emergency basis with a no start condition. We were booked out a week on the appointment schedule but opted to get the vehicle in on an emergency basis. Our rental cars and enterprise rental cars are by appointment basis only so we were unable to provide her a vehicle. However, we did offer shuttle transportation as far as Morgan Hill. We worked the vehicle into the already busy shop schedule as she decided she wanted to wait for the repair. Customer was informed there is no time frame on diagnostics because it is an unknown but that we would check it out at our soonest availability. We called an appointment vehicle in the shop to ask if we could keep their vehicle longer in order to accommodate veronica's vehicle. We found it needed 3 software updates and after a second load test a battery as well. We did not have that size battery in stock but were willing to drive to another dealer to pick one up. We felt we provided good customer service and do not understand her bad review.

"Terrible Service Department Experience "

- KDEYERLE

Getting your vehicles oil changed is never an exciting responsibility to fulfill especially when you have to wait around for several hours or TWO WEEKS. My husband brought in his Dodge Ram to the Gilroy service department for a routine oil change. Turned out he also needed to have a recall part replaced so they told us they needed to keep the truck over the weekend to wait for the part. The day we were told it would be ready WE had to call to find out when we could pick it up and they told us the part was on back order and it would be a few more days. Once again, after a few more days WE called to check the status and were told it was going to be even longer. Finally after TWO weeks and little communication on their end we picked up the vehicle. My husbands truck is an essential part of his business so we had to spend money out of pocket to rent another vehicle while they held his hostage and he even had to postpone a very important business trip because of it. After being a really pissed off about the whole situation I thought to myself "Well they will surely make up for this with at least a small gesture (like a complimentary oil change)". Not the case what-so-ever. They even had my husband pre-pay for his next oil change. Might I add my husband is the easiest going guy around. Not only was it an extreme inconvenience, It was a VERY disappointing customer service experience. Shame on the entire Dodge company.

"Ram Electrical Failure Repair"

- gratefulservicecustomer

Our 2014 Ram suffered a total electrical failure while camping at Pinnacales National Park. Dodge road emergency coverage got us to Gilroy and its dealership, where service adviser Emily dealt with our anxieties, and, in a day or so, got us fixed up and back the road. Praise and kudos to her and the service staff. I was disappointed with the product but supremely impressed with the service. Thank you.

"Does not honor warranty/service commitments"

- jamarko

Really bad experience with South County. I bought my 2014 Jeep Wrangler Rubicon from them, have about 9K Miles on it, and recently brought it in for routine service.
I have a manual transmission and I had some trouble shifting into 1st and 2nd gears. They told me that my transmission went bad and then said they would not honor the warranty I have on my car because I put a basic lift kit on my car.
They then wanted to charge me $8K for a new transmission.
I would be happy to share my experience with anyone who wants to know. I feel consumers should know when an establishment does not honor their commitments.

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