Here we are sending the APDU "00 A4 00 02 3F 00" which is a SELECT command for the file "3F 00" i.e. the Master File.
The result of the command is "6D 00" here. This is an error code but that is not really important for our test. We just wanted to test we can communicate with the card.

gscriptor

If you really can't use command line tools you can try gscriptor. It is a graphical application also part of pcsc-tools.

Conclusion

These first steps are easy to excecute on Debian GNU/Linux, and should also be easy on another GNU/Linux system.

If you do not have the expected results then you need to contact your level 2 support team.