We're looking for an energetic, detailed-oriented individual who is obsessed with creating excellent customer experiences. Your primary responsibility is to make sure the customer service team delivers exceptional service to our customers through multiple channels (phone, email, and chat). This is a mid-level position, so you'll wear multiple hats and we'll expect you to quickly take on increasing responsibility.

Responsibilities and Goals:

Professionally handle normal and escalated emails/calls and ensure that issues are resolved both promptly and thoroughly

Provide detailed feedback to the Customer Experience team, helping each member improve their responses and ensure they are hitting KPIs

Manage the schedule for part-time team members

Improve overall customer satisfaction via cross-team initiatives

Co-lead at least one initiative per month to automate activities related to customer service and operations

Develop best-practice techniques and participate in hiring, on-boarding, and training

Qualifications for the Ideal Candidate

2 - 3 years experience in a customer service role

Bachelors Degree or equivalent

Demonstrated experience in providing exceptional customer support in a fast-paced environment

Excellent written and verbal communication skills

Analytically minded with a proven ability to think critically on your feet

Superior interpersonal skills. Resourceful and well organized

Want to grow over time, taking on new responsibilities and roles

Benefits and Perks

Working with Bespoke Post means being part of a small, smart, and nimble team, and having an immediate impact on a growing company.