Comments

We can agree that it may seem a bit strange in this case. However, please notice that we’re talking about uservoice.pingdom.com, which is not a customer support forum. It’s used for customer feedback and suggestions, where users can vote for what new functionality they’d like to see in future releases. Some of the language and functionality in Uservoice is therefore not that well suited for situations like these.

Pingdom support will get in touch with you to sort this out, and we’ll look into how we can make it more clear in Uservoice that it’s not a support forum. Perhaps some of the wording can be modified as well.