Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

high iexplorer memory usage [Solved]

mblakes

Posted 18 September 2013 - 08:28 PM

mblakes

New Member

Member

8 posts

Hi,

Within the last week or so I've noticed my computer has been running slow. I have norton 360 and its found nothing. I've freed up space on the hard drive but that didnt help either. If I unplug the internet cord, then my computer runs ok, but with internet it runs slow and sometimes freezes. I've noticed with i reboot it I have the internet plugged in- then the computer usually freezes but if I let it put up then plug it in, i can slowly use the interent. My task manager has my iexplorer.exe at over 300,000k and I'm constantly getting the "high memory usage" report for iexplorer.

Files\Folders moved on Reboot...C:\Documents and Settings\casey \Local Settings\Temp\WERfcea.dir00\OTL.exe.hdmp moved successfully.C:\Documents and Settings\casey \Local Settings\Temp\WERfb39.dir00\OTL.exe.hdmp moved successfully.C:\Documents and Settings\casey \Local Settings\Temp\WEReb68.dir00\OTL.exe.hdmp moved successfully.C:\Documents and Settings\casey \Local Settings\Temp\WERce1e.dir00\OTL.exe.hdmp moved successfully.C:\Documents and Settings\casey \Local Settings\Temp\WERc8dd.dir00\OTL.exe.hdmp moved successfully.C:\Documents and Settings\casey \Local Settings\Temp\WER5906.dir00\OTL.exe.hdmp moved successfully.C:\Documents and Settings\casey \Local Settings\Temp\WER0507.dir00\OTL.exe.hdmp moved successfully.File\Folder C:\Documents and Settings\casey \Local Settings\Temp\~DF141E.tmp not found!File\Folder C:\Documents and Settings\casey\Local Settings\Temp\~DF19AC.tmp not found!File\Folder C:\Documents and Settings\casey\Local Settings\Temp\~DF422.tmp not found!File\Folder C:\Documents and Settings\casey\Local Settings\Temp\~DFE57.tmp not found!File\Folder C:\Documents and Settings\casey\Local Settings\Temp\~DFED9A.tmp not found!File\Folder C:\Documents and Settings\casey \Local Settings\Temp\~DFFD60.tmp not found!C:\Documents and Settings\casey \Local Settings\Temporary Internet Files\Content.IE5\HO59NY4K\page__p__2333890__fromsearch__1[1].htm moved successfully.C:\Documents and Settings\casey\Local Settings\Temporary Internet Files\AntiPhishing\2CEDBFBC-DBA8-43AA-B1FD-CC8E6316E3E2.dat moved successfully.File\Folder C:\WINDOWS\temp\Perflib_Perfdata_6c0.dat not found!

emeraldnzl

Posted 23 September 2013 - 10:25 PM

Vista / Win7 users: Right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator.

Note: This scan works with Internet Explorer or Mozilla FireFox.

If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.

Click the green ESET Online Scanner box

Tick the box next to YES, I accept the Terms of Use
then click on: Start

You may see a panel towards the top of the screen telling you the website wants to install an addon... click and allow it to install. If your firewall asks whether you want to allow installation, say yes.

Make sure that the option Scan archives is checked.

Now click on Advanced Settings and select the following:

Scan for potentially unwanted applications

Scan for potentially unsafe applications

Enable Anti-Stealth Technology

Click on Start

The virus signature database will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.

When completed the Online Scan will begin automatically. The scan may take several hours.

Do not touch either the Mouse or keyboard during the scan otherwise it may stall.

When completed select Uninstall application on close, make sure you copy the logfile first!

Then click on: Finish

Use notepad to open the logfile located at C:\Program Files (x86)\ESET\ESET Online Scanner\log.txt.

Copy and paste that log as a reply to this topic and tell me how your machine is now.

emeraldnzl

Posted 24 September 2013 - 11:32 AM

The iexplore.exe in my task manager stiill is using 170,000+ k - it that normal for 1 window/1 tab open. And it vrey slow if I open a another window or more tabs.

My firefox.exe is showing at 181,000 as we speak. I have one window and one tab open.

I am not finding malware as a cause. Could be corrupted RAM or just not enought RAM. I notice at the start of this thread you had only 0.67 Gb Available Physical Memory according to the OTL scan. It improved somewhat in later scans but maybe still a bit low.

Over time computers do build up bits and pieces of left over programs updates etc. which slow the machine. Some people even go to extent of reformatting their computers every few years just to clean them up. Removing surplus programs can help, also making sure your computer is clean (dust free) and not overheating are good housekeeping actions to help it run efficiently. Here are a couple of links that may be helpful:

Go here for information about what makes your computer slow by Artellos.

Double-click OTL.exe to run it. (Vista users, please right click on OTL.exe and select "Run as an Administrator")

Click on the CleanUp! button

You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.

Any other tools remaining may be deleted.

Step 2

Next, we need to clean your restore points and set a new one:

Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)1. Turn off System Restore.On the Desktop, right-click My Computer.Click Properties.Click the System Restore tab.Check Turn off System Restore.Click Apply, and then click OK.2. Restart your computer.

3. Turn ON System Restore.On the Desktop, right-click My Computer.Click Properties.Click the System Restore tab.UN-Check Turn off System Restore.Click Apply, and then click OK.[/list]System Restore will now be active again.-------------------------------------------------------------------------------------------------------------------

A reminder: Remember to (re-install if uninstalled during cleaning) update and turn back on any anti-malware programs you may have turned off during the cleaning process.-------------------------------------------------------------------------------------------------------------------

Here are some things that I think are worth having a look at if you don't already know about them:

It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article Strong passwords: How to create and use them.

Java is a popular point of entry to your computer for malicous programs. The United States Department of Homeland Security recommends that computer users disable Java see here. Unless you need it to run an important software the safest approach is to completely uninstall Java. Where you do require it then the next safest option is to disable it in your browsers until you need it, then enable it.