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“we liked our room..we had the sunrises and pretty a.m. view and that is the time we were actually "IN" our room as opposed to sunset” (michiganmary)

Mar 22, 2015

“Get on the higher floors for a better view and get a corner room as they are larger and have an actual sitting area.” (mexicolover2013)

Mar 20, 2015

“Only the top floors have balconies. Hotel is situated on an angle where no one can see both the sun rise and sun set. Top floors give an excellent view. The floors facing the hotel to the west can be a bit noisy as there is night entertainment that generates a lot of noise. Our room had the sound of the ocean all the time - surreal.” (cupedoll)

Mar 18, 2015

“Book ocean view if you want it, and have your documentation to prove it. Room ending in 00-12 are mountain views. 13 and up are ocean views. Floor 7 was great.” (KKJACKS)

Mar 11, 2015

“Rooms above 6th floor for sunset view, Quiter rooms on Oceanside. Mountain views are very noisey from music across the street.” (Snowman5129)

Mar 4, 2015

“Up Grade to ocean front” (MICouple77)

Mar 2, 2015

“Timeshare owners get two rooms cause they don't have large rooms . Expect a normal hotel room size . However we just opened up the doors that link the two rooms and BAM , we had two bathrooms , showers , fridge ... very convenient !” (872ShaneB)

Feb 28, 2015

“Mountain views could be noisy” (kassonstwo)

Feb 28, 2015

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We stayed here for the Triatlon event and it was in the middle of the town. Just over the road you have a great mall with a lot of food options. From the hotel you can just walk up and down the beach for hours. Service is good and the hotel personal is very helpful!

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Jorge D, Director General at Emporio Ixtapa, responded to this review

Dear Guest, thank you for the opportunity to be part of your experience in the triathlon Ixtapa Zihuatanejo México, one of the best Triathlon, your feedback helps us motivate, to offer better service every day, all those who collaborate in Emporio Ixtapa, we hope welcoming you at this your home in the best area and beach in Ixtapa Zihuatanejo México!!!...
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Airport straight to hotel. Entrance view breathtaking, which gives you time to adjust. Had booked well in advance for room, but took too much time to register, staff were pleasant. Little info regarding facilities, and a lack of elevators . Checkout slow, so hotel had you do a survey with complaints and recommendations while waiting, hope our comments are put...
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Claudia M, Director de Relaciones Públicas at Emporio Ixtapa, responded to this review

Dear Guest :
Thank you very much for choosing Emporio Ixtapa to enjoy your holiday in the beautiful destination of Ixtapa- Zihuatanejo, We thank all those who collaborate here in time that we dedicate to write about your stay with us , as you said the Emporio Ixtapa hotel He has one of the best lobbies where since his arrival...
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This was our first trip to Ixtapa and an all inclusive. We stayed here with our two boys for 6 nights. When we arrived, we were impressed with the view from the lobby of the pool, beach and ocean. Overall I experience a moderate level of anxiety about the cleanliness in the room, pool and the beach area. What made...
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Jorge D, Director General at Emporio Ixtapa, responded to this review

Dear Guest:
The team thanks you for your comments, we have an improvement program, we are confident that the rooms and general areas will give better impression on your next visit, we have a new program with innovations that will give more variety of products and services of our great team, I hope to see you soon at your house...
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It was a nice experience, it was just one nigh, I got rest and had a good time, I recommend this hotel.
The price was good, service good in general.
Room is ok, comfortable, nothing spectacular, just good to rest, price was very acceptable.
This was a bossiness trip.
The gym used to be bigger and better, now it is...
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Jorge D, Director General at Emporio Ixtapa, responded to this review

Dear Mr. Raul:
Emporio team thanks you the time to write your experience with us, the air conditioned in the gym is with temperature of 23-25 degrees to avoid affecting your training, we invite you to try our barbecue in the sunset restaurant, beside the sea offering a good atmosphere among palm trees, we hope to to receive you soon...
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I would rate this hotel as average! Rooms are ok, they are clean but not with very new furniture. Staff is very helpful as long as you tip them... Which is sad, if you are new to this hotel you must ask for every detail you want to know like spa, restaurant reservations, etc. We did an all inclusive plan...
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Jorge D, Director General at Emporio Ixtapa, responded to this review

Dear Mr. Kim
Thanks for your comments, we value your time to answer about your experience in Emporio Ixtapa, we are working improving the variety of our food, and we are working in our furniture to enhance your experience on your next visit, the team Emporio Ixtapa are in constant training to give you best service and better information of...
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This hotel is beautiful inside and out. The pools were very nice and they even had a kiddie pool though it was hidden a bit from view. The beach is very nice and it's great that you can walk right from the sand to the hotel. Get up early if you want a good seat by the pool because all...
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Claudia M, Director de Relaciones Públicas at Emporio Ixtapa, responded to this review

Dear Guest,
Thank you very much for your comment regarding your last stay at the Emporio Ixtapa.
We are glad you enjoyed your stay with us entirely, Thank you for you coment regarding our rooms and áreas and the staff , we are working to refresh our hotel.
We hope to see you back in a near future here at...
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My friend and I stayed at the Emporio for 1 week, March 15 - 22, 2015. The hotel is older but well-kept. The room was comfortable but small, a little more storage space would've been nice. Housekeeping did a very good job of keeping the room clean. A/C worked well. The beds were quite comfy but a nice light duvet...
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Claudia M, Director de Relaciones Públicas at Emporio Ixtapa, responded to this review

Dear Guest,
We appreciate the time you have taken to give us your feedback about your last stay
It is very unfortunate that there had this kind of problems during your check out; we really want to apologize for this series of unfavorable events. It is very important that we made known because corrective measures were taken to avoid recurrence....
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The beach in front of this hotel is amazing! It is probably about a mile long or so and it wasn't crowded at all while we were there. The hotel was ok. The room was very small and didn't have a coffee maker or mini-bar. We did the all-inclusive and it just included a buffet for breakfast, lunch, and dinner...
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Claudia M, Director de Relaciones Públicas at Emporio Ixtapa, responded to this review

Dear Guest,
Thank you very much for your comment regarding your last stay at the Emporio Ixtapa.
We are glad you enjoyed your stay with us entirely, the perfect location Emporio allowed to know the surrounding areas without any problem by adding security that exists in the area.
Playa el palmar is certified with the distinctive Blue Flag for clean...
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For a family of four, with kids 8 and 10, we had a fantastic time! The all inclusive suited us perfectly and the kids had a blast. Conveniently located next to town, we had time to go to restaurants, shops and have fun at the arcade. Being on the beach, we were able to play in the surf as well...
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Claudia M, Director de Relaciones Públicas at Emporio Ixtapa, responded to this review

Dear Jay
Thank you very much for your comment regarding your last stay at the Emporio Ixtapa.
We are glad you enjoyed your stay with us entirely, the perfect location Emporio allowed to know the surrounding areas without any problem, and everything is walking distance from our hotel.
We appreciated so much you comment regarding our staff and Foods, we...
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We arrived to a very busy lobby and front desk. It was a Sunday afternoon and many people checking out when we arrived. We did stand in line for about a half hour waiting for our turn. The front desk gal Alina handled everyone with a smile and kept them moving along. The good news for us was we arrived...
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Problem with this review?Report

Claudia M, Director de Relaciones Públicas at Emporio Ixtapa, responded to this review

Dear Guest,
Thank you very much for your comment regarding your last stay at the Emporio Ixtapa.
We are glad you enjoyed your stay with us entirely, the perfect location Emporio allowed to know the surrounding areas without any problem, and everything is walking distance from our hotel.
We appreciated so much you comment regarding our staff, we do believe...
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Amenities

Highlights

Fitness Center with Gym / Workout Room

Pool

Free Parking

Room Service

Restaurant

Free Internet

Bar/Lounge

Beach

Spa

About the property

Wheelchair access

Beach

Non-Smoking Hotel

Things to do

Fitness Center with Gym / Workout Room

Pool

Restaurant

Bar/Lounge

Spa

Tennis Court

Hot Tub

Room types

Suites

Non-Smoking Rooms

Family Rooms

In your room

Air Conditioning

Minibar

Internet

Free Internet

Public Wifi

Services

Free Parking

Room Service

Meeting Rooms

Dry Cleaning

Laundry Service

Concierge

Banquet Room

Multilingual Staff

Babysitting

Official Description (provided by the hotel)

Emporio Ixtapa greets guests in a spacious lobby , which include clarity marble floors and abundant planters with tropical plants, covered by a dome inspired by Mexican colonial architecture.
This peaceful atmosphere , with equipales traditional wood and leather is ideal for couples or families seeking the privacy of a place to relax and enjoy the mar.Uchas thanks for your comments and attention of our staff.
We are working on continuous improvement of hotel and appreciate your input which will take into account in order to continue providing excellent service...more less

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Also Known As:

Emporio Ixtapa Hotel Ixtapa

Emporio Hotel Ixtapa

Emporio Resort Ixtapa

Hotel Emporio Ixtapa

Hotel Style:

#2 Best Value Hotel in Ixtapa

#7 Top resorts Hotel in Ixtapa

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