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To start a live chat, please temporarily change your site's language to English by following these steps.

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Squarespace 5 Help

For questions about the legacy Squarespace 5 platform, please visit its Help Center:

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Regain access to your account

If you’ve tried to recover your Squarespace account and still can’t access it, we’re here to help. Please enter as much information as you can, but if you’re not sure about specific details, provide your best guess.

Before you begin:

• Did you already try to recover your account through the login page? We’ll ask you to try that first if you haven’t yet.

• For your security, we’ll only provide account details to the account holder.

If you have a tax exemption certificate, attach it here. .pdf, .png, .jpeg file formats are accepted.

Use this form to submit a request about exemption from sales tax collected for Squarespace payments.

Enter the details of your request here. If you’re not based in a country or state where we collect taxes, and you believe we shouldn’t collect taxes from you, please explain.

If you have feedback about how we collect sales tax, submit it here.
Your feedback helps make Squarespace better, and we review every request we receive. Please note that we can't reply individually, but we’ll contact you if we need more details.

General sales tax feedback

Request an exemption from sales tax

Help and support during the
Coronavirus Pandemic

We understand the tremendous challenges the Coronavirus pandemic is causing for people and small businesses across the world. Here at Squarespace Customer Support, we’re doing everything we can to answer your questions and provide assistance to our community.

If you need support during these uncertain times, submit the following form and we’ll look into options for you. Please provide specific details regarding your issue or request, such as:

• Pause or cancel my subscription

• Discuss options for financial relief from subscription costs

• Help me adjust my site to the current situation

• Advise me on how to best set up my new site

• Enable a specific feature on my site

A member of our team will respond as quickly as possible.

Upload a screenshot of the issue you’re having, or the site content you'd like to modify, so we can help you more quickly. Learn how to take a screenshot here: http://sqsp.link/w5Jigj

Have a Squarespace Account?

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Log in so we can identify you and customise your experience.

Support during the Coronavirus Pandemic: Our Customer Support team is handling a high volume of requests while working remotely. We’re here to help, but our live chat hours may be shorter and response times may be longer than usual.

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Please use this form to submit a request regarding a deceased Squarespace customer’s site. Our deepest condolences go out to you and your family during this time, and we appreciate your patience as we work through your request.
Due to privacy concerns and restrictions, we unfortunately can't provide you with administrative control of the site. However, if an immediate family member or legal representative completes the form below, we may be able to grant Billing permissions so the site can remain active or cancel any active subscriptions.
Note that Billing permissions don't include the ability to edit the site's content. You can read more about this here.
A note regarding Squarespace 5 sites:
Squarespace 5, our legacy platform, doesn't allow permissions to be edited. However, we can cancel or remove the site.

Submit a request about a deceased customer’s website

URL of the site connected to the deceased user’s account

Any comments, requests, or concerns we should know?

Please attach the following documents:
• An image of your government-issued ID, such as a driver’s license, passport, military ID, or permanent resident card. This is for proof of your relationship to the deceased.
• An image of the deceased person’s obituary, death certificate, and/or other documents.
• Any additional documents, such as Legal Representation documentation.

Delete My Account

Before you request to delete your Squarespace account, please review this guide to:

• Understand what happens when we delete your account.

• Make sure it’s what you really want to do.

• Take a few steps to prepare. For example, you’ll need to cancel all subscriptions first.

Once you submit your request, you’ll receive an email from our team to verify your account access and confirm that this request wasn’t made in error.

Delete My Account Request Verification Form

Before you provide your government issued ID below, did you know that you can submit a request to delete your account to Squarespace here (without providing your ID)? This form is only for people who have lost access to: (1) their Squarespace account; or (2) the email address associated with their Squarespace account.

Please upload a copy of some form of government issued ID (i.e. driver's license or passport). You may blur out any sensitive information before you upload.

Email address for communication regarding your request

Upload ID

Questions about Squarespace Select

To learn more about Squarespace Select, our premium plan for dedicated site support, visit this Help guide.

If you still have questions about the Select plan, complete the fields below to send us a message.

Note: While our most popular guides have been translated into Spanish, some guides are only available in English.

Collection pages

Last updated March 09, 2020 18:41

Sections

Collection pages are home to sets of content, such as blog posts or products. Visitors can browse collection pages to see the collection items, then click through to explore item-specific content. You can also display items from collections throughout your site using Summary Blocks, Archive Blocks, and other blocks.

With the exception of Album Pages, collection pages have a two-level structure. Visitors can view collection pages, like a blog page, then click individual collection items, like a blog post, to view an item-specific page.

Collection items are individual:

Album tracks

Blog posts

Individual events

Gallery images and videos

Portfolio sub-pages

Products

Project images and videos

You can have multiple collection pages of each type on your site. Each page supports creating, editing, and displaying collection items.

Most collection page designs are unique to each template, meaning Gallery Pages on one template will often look different from Gallery Pages on another template.

Keyboard shortcut: To add a new collection item, press Space while viewing a collection in the Pages panel.

Displaying collection items on other pages

You can use a variety of blocks to display collection items elsewhere on your site. This way, you can create a different layout from your template’s built-in designs or combine collection items with other content that you can’t add directly to collection pages.

Tip: To remove collection pages from navigation menus without affecting how their items display in the blocks above, move the collection pages to Not Linked. This is a popular option for Summary Blocks and Gallery Blocks.

Filtering collections using tags and categories

You can organize collection items by adding tags and categories. This way, you can display items with specific tags or categories on other pages, or create links to filtered results.

Duplicating collection items

You can duplicate individual items in collections. This is useful if you have layouts for blog posts or events that you want to reuse, or if you want to sell multiple similar products. To learn more, visit Duplicating pages and content.

Moving items between collections

If you have multiple collection pages of the same type, you can move items between them. This is useful if you want to split a collection page into multiple pages, or if you want to merge two or more collections of the same type. To learn more, visit Moving content between pages.

Is an Index Page a collection?

No. Although they collect multiple items in a single location, Index Pages display other pages (including collections), rather than collection items. To learn more, visit Index Pages.