First Win Their Hearts and Minds, Then Consider These Steps | Blogrige The Official Baldrige Blog

What’s the key to managing and engaging literally a city of employees? 2012 Baldrige Award recipient and municipal role model the City of Irving, Texas, may have some ideas

.“Say what you mean and do what you say,” said City Manager Tommy Gonzalez. “Your employees need to understand the strategic plan and know what role they and their departments play in implementing changes that drive the plan’s desired results. You have to really connect the messaging, strategy, and meaning to inspire and motivate people.”