"The book Online Reputation Management For Dummies by Lori Randall Stradtman could be a handbook for an enterprise that is beginning to focus on online reputation management and for social media managers who want to correct any gaps."

"I have had one great customer service experience recently, and a number of not-so great experiences. I would like to focus on the great experience, because the less-than experiences are pretty much a non-event these days."

"Today I visited a small health food store in my neighborhood and was reminded of how important small businesses are. I needed some high quality flax seed oil in capsules (I don’t know about you, but the taste of flax seed oil is not high on my list . . . so capsules are imperative). I figured that this store was probably not open on New Year’s, but I called them up anyway, and someone actually answered. He said the store was not open, but asked me what I needed. I told him. He said — well, I am here doing year-end stuff and am happy to unlock the door for you so you can get what you need. So he did."

"The problem with this new online sharing method is that the people who share their opinions are usually anonymous or unknown. In a real life situation, most people can detect when there is a customer who has unreasonable expectations and cannot be satisfied — and they also tend to be sympathetic and understanding when a business makes a mistake, especially when there is an apology. But online, when a negative experience is shared, no one really knows if this is a former disgruntled employee, an unreasonable customer, a competitor looking to slander a business, or a legitimate complaint. And when searching for a business, a singular scathing review can hugely impact your business."

With Small Business Solutions, The UPS Store has brought together a diverse group of providers—from IT support and financial services to promotional marketing products and receptionist services. Web.com is proud to be a part of this team effort—and is offering website and Internet marketing services to the small business community. Learn more on the Web.com blog at http://www.web.com/blog.

"Ken Yancey mentions the SCORE services in this interview. Another important message to small business in Ken’s video conversation below is that no matter who you are voting for it is important to have your voice heard by casting your vote in the forthcoming election for U.S. President."