NCR Self Serv 60 Kiosk (7409)

The product described in this book is a licensed product of NCR Corporation.

NCR is a registered trademark of NCR Corporation.

NCR SelfServ 60 is a trademark of NCR Corporation in the United States and/or other countries.

It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software, and firmware
become available. NCR, therefore, reserves the right to change specifications without prior notice.

All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some
instances, photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR
representative or NCR office for information that is applicable and current.

To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization, and value of this
book.

Audience
This book is written for hardware installer/service personnel, system integrators, and
field engineers.
Notice: This document is NCR proprietary information and is not to be disclosed or
reproduced without consent.

Safety Requirements
The NCR RealPOS 80XRT conforms to all applicable legal requirements. To view the
compliance statements see the NCR RealPOS Terminals Safety and Regulatory Statements
(B005‐0000‐1589).
The on/off switch is a logic switch only. The AC line voltage primaries are live at all
times when the power cord is connected. Therefore, disconnect the AC power cord
before opening the unit to install features or service this terminal.

For installation
instructions see the following.
 7409‐K250 MSR Scanner Kit Instructions. This kit provides a DIP
Magnetic Stripe Reader and Bar Code Scanner combination for the 7409 terminal. This kit provides a DIP Magnetic Stripe
Reader for the 7409 terminal. It is can be installed on the side of
the 7409 Bezel or on the front of the 7409‐K035 Fixed Angle Mount. Chapter 1: Product Overview 1-7
MSR
MSR
26640
The Magnetic Stripe Reader is a field installable kit. Use these instructions when installing the
scanner on the 7409 Bezel.
The assembly installs on the front of the 7409‐K035 Fixed Angle Mount.
7409-K035 Fixed Angle Mount
Bar Code Scanner
7409-K250 DIP MSR 7409-K360
28017
. The assembly installs on the front of the 7409‐K035
Fixed Angle Mount.
 7409‐K360 MSR and Bar Code Scanner Kit Instructions.
 7409‐K223/224 MSR Kit Instructions.

Use these instructions when installing
the scanner on the 7409 Bezel.
 7409‐K300 Bar Code Scanner Kit Instructions. It is can be installed on the bottom
center of the 7409 Bezel or on the front of the Fixed Angle Mount. This kit provides a DIP
Magnetic Stripe Reader and Bar Code Scanner combination for the 7409 terminal. For installation
instructions see the following. These instructions show how to
install the scanner on the 7409 and how to mount the unit on a wall using the Low
Profile Wall Mount. Chapter 1: Product Overview 1-9
Bar Code Scanner
Scanner
26641
The Bar Code Scanner is a field installable kit.
 7409‐K360 MSR and Bar Code Scanner Kit Instructions.
7409-K035 Fixed Angle Mount
Bar Code Scanner
7409-K250 DIP MSR 7409-K360
28017
.
 2336‐K638 Low Profile Wall Mount Kit Instructions.
The assembly installs on the front of the 7409‐K035 Fixed Angle Mount.

The scanner interface is USB.1-12 Chapter 1: Product Overview
Scanner Configuration
You can configure the scanner using the MetroSet2. Drivers.
d.
b.
The MetroSet2.
a.com. At this site.exe.exe tool is used to flash new firmware to the scanner or for printing bar
codes that can used to configure the scanner.
.
Unattended Firmware Flashing
For unattended firmware flashing use the command line tool AutoSet3. Under Handheld and Imbedded Scanners – Firmware and Tools select Scan modules
impeded in Kiosks. Select the Honeywell MS4980 link. select the Support tab. When you use the tool select the model
MS4980 scanner under Image Scanners.ncr. Contact the
NCR Solution Manager of the kiosk for this tool . Select Drivers and Patches → Retail Support Files → NCR RealPOS and
SelfServ Peripherals (Firmware.exe application tool or the
configuration barcodes in the configuration guides. Utilities → Scanners/Scales
c.
The MetroSet2 tool can be downloaded from http://www.

1-14 Chapter 1: Product Overview
Operator Controls
Control Buttons
The only operator control is the On/Off Power Switch. It is located behind the Button
Cover and can only be access by removing the cover.
DV I -I Line Out 2 Mic Line Out 1 Power
DC In RS232/B RS232/A
LAN E C A
F D B
Power Button 26679
LED Indicator
The LED on the front of the display indicates the terminal has power and is turned
ON.
Note: The Power button may be set in the BIOS to turn the power off immediately or
with a four second delay while pressing.
Power LED
26642
.

A secondary partition may also be created
utilizing various file systems based on the specific operating system ordered.5” notebook 80GB 5400 RPM hard disk drive is shipped with the 7409. These
are outlined below:
Operating System Primary Partition Secondary Partition
Windows XP Embedded Single NTFS N/A
Windows XP Professional Single NTFS N/A
 Windows XP Embedded – A single NTFS without any partition is created that
continues to grow as the physical size of the hard disk grows.
Disk Partitioning
All NCR SelfServ 60 Hard Disks with preloaded operating systems are created and
released with a primary partition of a minimum 2GB. which contains the
specified operating system and files.
 Windows XP Professional – A single NTFS without any partition is created that
continues to grow as the physical size of the hard drive grows. Chapter 1: Product Overview 1-15
Storage Options
Hard Disk Drive
A 2. The hard
disk drive is easily accessed for service. named C.
.

located behind the Cable Cover.)
The external 150 watt power supply supports multiple configured peripherals that are
connected to the NCR SelfServ 60.
USB
The NCR SelfServ 60 includes 7 external USB 2.
DV I -I Line Out 2 Mic Line Out 1 Power
DC In RS232/B RS232/A E C A
LAN
F D B
26434
RS-232
The RS‐232 ports are RJ‐45 connectors on the terminal.
Example: An NCR SelfServ 60 configured with 1GB memory.
Note: This file requires Microsoft Excel to run. MSR. An adaptor cable is used to
convert these ports to standard 9‐pin “D” Shells. However. Chapter 1: Product Overview 1-17
Connectivity
Peripherals are connected to the Peripheral I/O Panel.1 and 2. Please refer to the NCR SelfServ 60 (7409) Power
Budget Matrix (B005‐0000‐1893) to make sure you do not exceed limitations.0 ports with the following
characteristics:
 Plug and Play support
 USB V1. DVD‐ROM and
MS‐3207 Miniscan is easily supported by the power supply. it is possible to
exceed the power capacity when multiple terminal‐powered peripherals (that draw
significant power) are configured.0 compatible
 Standard 5V USB
10/100/1000 Ethernet LAN
The NCR SelfServ 60 features an on‐board Ethernet Controller and supports the
following features:
 Auto sensing 10/100/1000 Base T Ethernet
 Wake On LAN
 PXE Boot
. They can be configured for RI (Ring
Indicator). +5V or +12V (All RS‐232 terminal‐powered NCR peripherals are 12V.

quiet.
Power Supply
AC Adapter Cable
23833b
. The printer communicates
through an RS‐232 or 7409 USB port and receives power from an external power
supply.
Power Supply
AC Adapter Cable
19712b
NCR 7198 Printer
The 7198 printer is a fast. The printer communicates through an RS‐232
or 7409 USB port and receives power from an external power supply. relatively small and very reliable printer capable of
printing on the front and back of the receipt paper.1-18 Chapter 1: Product Overview
Printers
NCR 7197 Printer
The NCR 7197 Printer is a fast.
It prints receipts and two‐color printing. relatively small and very reliable receipt printer. quiet.

Chapter 1: Product Overview 1-19

7402-K592 Self-Service Printer
The 7402‐K592 can be mounted on a wall with the 7409 or installed in a pedestal. The
printer communicates through an RS‐232 or 7409 USB port and receives power from
an external power supply.

7402-K563 Wall Mount

2336-K037 Pedestal
w/Wide Keyboard Shelf
26643

1-20 Chapter 1: Product Overview

7402-K596 Self-Service Printer
The 7402‐K596 can be installed with the 7409 in a pedestal. The printer communicates
through a 7409 USB port and receives power from an external power supply.

7409-K065 Full-Page Printer Pedestal
The 7409 can be installed on a 7409‐K065 pedestal. The printer communicates through
a 7409 USB port and receives power from an external power supply.

27653

27659
.1-22 Chapter 1: Product Overview
7409-K066 Receipt Printer Pedestal
The 7409 can be installed on a 7409‐K066 pedestal. The printer communicates through
a 7409 USB port and receives power from an external power supply.

The printer
communicates through an RS‐232 or 7409 USB port and receives power from an
external power supply.
26644
. Chapter 1: Product Overview 1-23
7404-K594 Receipt Printer w/Enclosure
The 7404‐K594 kit provides an enclosed receipt printer which mounts below the 7409
w/Fixed Angle Mount in a wall or pole mount configuration.

through some UI. It is not safe to disassemble the machine in this state. power
consumption is zero. The system responds to external events in real time. The
7409 terminal supports the Global system power states defined by ACPI:
G3 Mechanical Off
A computer state that is entered and left by a mechanical means
Example: Turning off the system’s power through the movement of a large red
switch. and the system appears to be off (from an end user’s
perspective. It is
not safe to disassemble the machine in this state.0b specification. The system’s context will not be preserved by the hardware. A key feature of ACPI is that the
operating system.
Various government agencies and countries require this operating mode. The
system must be restarted to return to the Working state.
whether the system should answer phone calls).
. No hardware context is retained.
G2/S5 Soft Off
A computer state where the computer consumes a minimal amount of power.
G0 Working
A computer state where the system dispatches user mode (application) threads and
they execute.1-24 Chapter 1: Product Overview
Power Management
The BIOS supports the supports the Advanced Configuration and Power
Management Interface (ACPI) 3. The OS must be restarted to return to the
Working state. In this state. peripheral devices (peripherals) are having their power
state changed dynamically. the display is off. No user
mode or system mode code is run. Except for the real‐time clock. and so on). This state requires a large latency in order to return
to the Working state. various
performance/power characteristics of the system to have the software optimize for
performance or battery life.
G1 Sleeping
A computer state where the computer consumes a small amount of power. It is implied
by the entry of this off state through a mechanical means that no electrical current is
running through the circuitry and that it can be worked on without damaging the
hardware or endangering service personnel. Latency for returning to the Working state
varies on the wake environment selected prior to entry of this state (for example. configures and implements power management. It is not safe to disassemble
the machine in this state. user mode
threads are not being executed. The user can select. Work can be resumed without
rebooting the OS because large elements of system context are saved by the hardware
and the rest by system software. not the BIOS.

no system context is lost (CPU or chip set) and hardware maintains all
system contexts.
– Currently.
Note: When the terminal resumes from an S3 state. This does not present a problem and the USB devices will continue
to operate correctly. This causes speaker tones as if they were disconnected and then
reconnected. The
7409 supports the following sleeping states:
 S0: Normal Powered‐On state
 S1 (Standby): The S1 sleeping state is a low wake latency sleeping state. In order to reduce power to a minimum. all the USB devices re‐
enumerate. which can prevent the system from
entering S4 state. it is
assumed that the hardware platform has powered off all devices.
Reference the ACPI Specification for details. Platform context
is maintained.
Requirements for S4 support:
– O/S must be built on a system with S3 enabled in the BIOS
– Some peripherals may not be S4 capable.
Control starts from the processor’s reset vector after the wake event. longest wake latency
sleeping state supported by ACPI.
 S4 (Suspend to Disk): The S4 state is the lowest power. which can prevent the system from
entering S3 state.
This state is similar to the S1 sleeping state except that the CPU and system cache
context is lost (the OS is responsible for maintaining the caches and CPU context).
Note: The 7409 does not support S1 state.
Requirements for S3 support:
– O/S must be built on a system with S3 enabled in the BIOS
– Some peripherals may not be S3 capable. Chapter 1: Product Overview 1-25
ACPI Sleep States (S0 – S5)
Under the G1 sleeping state ACPI defines levels of system sleep state support. power is only provided to the on‐board USB ports.
.
 S3 (Suspend to Ram): The S3 sleeping state is a low wake latency sleeping state. during S3. it is not recommended to use S3 on systems that are configured
with a Celeron 575 CPU if Intel® Active Management Technology (AMT) is
enabled. In NCR
systems. Turning off the backlight and hard
drives provides the equivalent power savings (due to Intel’s processor C‐states
feature) at nearly zero latency. In this
state. System lock ups can occur in this configuration.

 Some USB peripherals are powered by the RS‐232 port (either 5V or 12V).
Restricted Devices
 Sankyo DIP MSR.
 All external USB ports on the 7409 are powered by 5VSB and kept ON during S3
Standby. MS4980 (7409‐K310)
 Any USB device powered by an RS‐232 port
USB Devices Capable of Waking the 7409 from an S3 State
 USB Keyboard
 USB Mouse
Reasons for the Restrictions
 USB ports share UHCI host controllers in the Southbridge. disable the S3 Wake Device’s ability to wake the unit from Standby.
 In Windows. there are certain restrictions on connecting certain USB
peripherals.
Ways Around this Issue
 Adhere to the Restriction Guidelines provided above.
. Chapter 1: Product Overview 1-27
Restrictions for USB Devices if Using S3 Standby
If S3 Standby state is desired.
Restrictions on 7409 USB Ports:
If a Restricted Device is An S3 Wake Device can
plugged into Port: NOT be plugged into Port:
A B
B A
C D
D C
E F
F E
Note: The restrictions only apply if it is desired to put the unit in S3 standby state. 7409‐K360)
 Honeywell Imaging Scanner. ICM330‐3R1395 (7409‐K250.
 Power the Restricted Devices from an external power source instead of the RS‐232 ports.

 If you use AMT to turn the terminal off. causing the LAN to lose the
WOL state. If you experience this you can turn it off in the Control Panel. The AMT
power off function basically removes AC power. No driver configuration is required.
.
System → Hardware tab → Device Manager → Network Adapters → Intel 83567LM
Gigabit Network Connection → Power Management tab. or
at unintended times.1-28 Chapter 1: Product Overview
Wake on LAN Considerations
 The NCR Gold Drives are set up for Wake on LAN from Magic Packet (i.e. You must perform an AMT power cycle to get the terminal back up.
 On many networks. To be able to wake from Power Off
change the BIOS setting Chipset → South Bridge Configuration → Gbe Wake Up from
S5 to Enabled.
 The default is to only wake from standby. WOL will not turn it back on. waking on a Directed Packet wakes up the terminal immediately. specific
MAC address) and from Directed Packet.

Select Search. option. This chapter discusses how to
install a standalone terminal and optional external peripheral devices
There are also several feature kit options that can be integrated in the terminal. They can
be downloaded from the Retail IP Web Sites:
 Internet: http://www.
Example: 7409‐K221
4. enter the Kit Title.
. In the Class drop‐down list.. Select General Search.
3.
2.
Example: 7409
2.. or if you
prefer to download the entire file you can right‐mouse click on the title then select
the Save Target as. Select Search
The file can be viewed online by left‐mouse clicking on the pub title.info.com
To locate the installation guides on these sites:
1.2
Chapter 2: Hardware Installation
Introduction
The NCR SelfServ 60 is fully assembled at the factory. In the Kit Title field.
If you aren’t sure of the title of number you can display all kits associated with a
terminal product class by:
1. select the Class of the terminal.
Example: MSR
or
In the Kit Number field.com
 NCR Intranet: http://inforetail. enter the Kit Number. For
installation information about these please see the Kit Instructions for each. Select the Kit Instructions icon.ncr.ncr.

.
Warning: DO NOT connect or disconnect the transaction printer while the terminal
is connected to AC power.
Warning: The NCR SelfServ 60 must be mounted securely to prevent a hazard.
 Do not permit any object to rest on the power cord. This can result in system or printer damage.
 ROM‐based setup should be used to configure network options.
 Connect a USB keyboard to the terminal.
Installation Restrictions
 Before installing the NCR SelfServ 60. Do not locate the NCR
SelfServ 60 where the power cord can be walked on. This is needed to accept the license
agreement during system boot because the touch screen is not available at that
time.
 Use a grounding strap or touch a grounded metal object to discharge any static
electricity from your body before servicing the NCR SelfServ 60.
 Install the NCR SelfServ 60 near an electrical outlet that is easily accessible.
Warning: This unit contains hazardous voltages and should only be serviced by
qualified service personnel.
 After power is applied to the terminal the Power‐up self‐tests run to verify basic
functionality. The post or wall on
which the unit is mounted should be able to withstand four times the weight of the
unit.2-2 Chapter 2: Hardware Installation
Installation Summary
 Remove the terminal from the shipping packaging and verify the hardware
configuration.
 Connect the peripheral and communication cables. read and follow the guidelines in the NCR
SelfServ 60 Site Preparation Guide (B005‐0000‐1890) and the NCR Workstation and
Peripheral AC Wiring Guide (BST0‐2115‐53). Use
the power cord as a power disconnect device. This can result in system or printer damage.
Warning: DO NOT connect or disconnect any serial peripherals while the terminal
is connected to AC power. Full
configuration depends upon the system server and the management web site. Connect the peripheral and communication cables.
 Attach the Power Brick to the system and to an AC power source.
 Connect the terminal to its mount. It
must be installed in accordance with local building codes.

Remove the Front Plate from the mount.
3.
Note: Install the Grommet in the hole that the cables are routed through.
2.
Front Plate
Grommet
Front Plate
26638
. Replace the Front Plate. Route the cables from the Connector Panel down the mount and out the hole in
the rear of the base or out the hole in the Mount Base.2-4 Chapter 2: Hardware Installation
Installing Remote Peripherals
External Cable Routing (Table-Top Mount)
1.

Chapter 2: Hardware Installation 2-5
External Cable Routing (Fixed Angle Mount)
Route the cables from the Connector Panel into the Fixed Angle Mount and out the
opening in the bottom or back of the mount.
26639
.
Note: Install the Grommet in the opening that the cables are routed through.

2.4 m
(1416-C879-0040)
Power Supply
26672
AC Adapter Cable
. Connect the Printer Power Supply to the Power Connector on the printer and to an
AC outlet.1.
Note: The Power Supply requires a country specific power cord (ordered
separately). Connect the RS‐232 Data Cable to the RJ‐45 to RS‐232 Converter Cable.
1. Connect the RJ‐45 to RS‐232 Converter Cable to one of the RS‐232 Connectors on
the terminal.
3.2-8 Chapter 2: Hardware Installation
Installing a Transaction Printer
RS-232 Printer Connections
The RS‐232 connection requires an adapter cable:
RJ‐45 to RS‐232 Converter Cable (1432‐C304‐0003).
DV I-I Line Out 2 Mic Line Out 1 Power
DC In RS232/B RS232/A E C A
LAN
F D B
497-0461860
(1432-C304-003)
Power RS-232
RS-232 9-Pin to 9-Pin:
497-0430266 .0 m
(1416-C879-0010)
497-0430265 .

4 m
(1432-C083-0040)
497-0441898 . Chapter 2: Hardware Installation 2-9
USB Printer Connections
1.1 m
(1432-C083-0010)
Power Supply
26678
AC Adapter Cable
.
Note: The Power Supply requires a country specific power cord (ordered
separately). Connect the Printer Power Supply to the Power Connector on the printer and to an
AC outlet.
DV I-I Line Out 2 Mic Line Out 1 Power
DC In RS232/B RS232/A E C A
LAN
F D B
Power
USB
497-0441899 .
2. Connect the USB Data Cable to one of the USB Connectors on the terminal and to
the USB Connector the on the printer.

Connect the AC Power Cord to the Power Supply and to an AC outlet. See the Cables appendix.
Note: For International installations a Power Dongle is required to adapt
standard AC Power Cords (country specific) to the Power Supply. The
International dongle is supplied but the Japanese cable must be ordered
separately.
2.S Only
International
Power Dongle
For International countries use the Mini IEC Power Dongle to adapt
standard power cables to the Power Supply.
DV I-I Line Out 2 Mic Line Out 1 Power
DC In RS232/B RS232/A
LAN E C A
F D B
Power Supply AC Power
U. AC Power Cords are also ordered separately.2-10 Chapter 2: Hardware Installation
Connecting AC Power
1. 26673
. Connect the Power Supply cable to the DC Power connector on the terminal.

Chapter 2: Hardware Installation 2-11
Disconnecting the Power Cable
The Power Cable connector locks into position when connected to the terminal and
cannot be removed by simply pulling on the cable. You must grasp the connector and
slide the outside housing out from the terminal to unlock it from the terminal
connector.
Terminal Power Cable
26718
.

Rear Cover
Captive Screws
26650
3. Lay the terminal face down on a flat surface.
Note: For clarity this procedure is shown with the 7409 removed from its mount.2-12 Chapter 2: Hardware Installation
Accessing the Motherboard
1.
Motherboard
26716
. Pivot the Rear Cover to the open position. Loosen the captive screws (2) that secure the Rear Cover. the cabinet can be opened while mounted.
2.
However.

2. Unplug
the terminal’s power cord.2-14 Chapter 2: Hardware Installation
Installing the Memory Module
Caution: Static Electricity Discharge may permanently damage your system. Turn Off the power to the terminal and any connected peripheral devices. Open the cabinet (see the Accessing the Motherboard section) to access the Memory
Module. Avoid any contact with internal parts and handle cards only
by their external edges.
Discharge any static electricity build up in your body by touching your computer’s
case for a few seconds.
1.
Memory Modules
26715
.

During this operation you will see a prompt for terminal model
and serial number information. Ensure that the edges of the
SODIMM engage the latches and that the latches are completely closed. Align the DIMM in the socket and push it into the socket (the SODIMM socket is keyed).
Important: Model/Serial Number is mandatory.
Memory Module Sockets
26702
4. Chapter 2: Hardware Installation 2-15
3.
Note: If only one memory module is being used insert it in the bottom socket. re‐flash the SPI/BIOS to ensure the latest
version is installed and verify that the terminal is fully functional (see the BIOS
Updating Procedures chapter in the NCR RealPOS 70XRT User Guide
(B005‐0000‐1872).
.
The Intel ME/AMT features will not function unless the bottom slot is populated. Press the module down until it latches in position.
Note: After powering up the terminal.

Note: Run Setup and set the defaults.
Lithium Battery
Retaining Clip
26717
4.
.
Battery polarity is indicated on the Motherboard next to the battery connector.
1. Note the battery’s polarity before removing it so that you can replace the battery
correctly.2-16 Chapter 2: Hardware Installation
Replacing the Lithium Battery
Caution: Danger of explosion if battery is incorrectly replaced. Press the Retaining Clip to the side as shown and pull then remove the battery out
of the socket. Replace only with the
same or equivalent type as recommended by the manufacturer.
2. Set the Date/Time and make any desired
special settings. Insert the new battery by pushing it straight down until it is tightly locked. Open the cabinet (see the Accessing the Motherboard section) to access the Lithium
Battery.
3. Discard used batteries
according to the manufacturerʹs instructions.

 To view help information on the possible selections for the highlighted item. and press [Enter].
 Use the arrow keys to select (highlight) options and menu screens.
 Use the [+] and [-] keys to change field values. Connect an alphanumeric USB keyboard to the terminal. press F9. The
terminal automatically loads the BIOS default values.
See the BIOS Default Settings sections later in this chapter for the pre‐installed Setup
defaults. press [F9].
2. and press [Enter].
. select either Save Changes
& Exit or Save Changes.
 Use the [Enter] key to select a submenu.3
Chapter 3: BIOS Settings
Entering Setup
1. select either Save Changes & Exit
or Save Changes. Apply power to the terminal.
 To save the changes.
Restoring Factory Settings
To reset all values to their default settings for the current screen. press
[F1]. When you see the NCR logo displayed press [Del]. move the cursor to the Exit Menu.
3. To reset all BIOS settings to
their default settings go to the Exit menu.
How to Select Menu Options
The following keyboard controls are used to select the various menu options and to
make changes to their values.

4
Chapter 4: Operating System Recovery
Introduction
This chapter discusses procedures on how to recover the Operating System from
CD‐ROM. Exit and reboot
.
2. You should see a message during boot.
####################################
NCR Partition Image Application
####################################
Select an option
1 – Process Image/Script CD
2 – View Partition Image Documentation on CD
3 – Interactive Create/Restore Via Network/USB
4 .)
Prerequisites
The following are required in order to perform an OS recovery from a CD. Apply power to the terminal. Insert the NCR Partition Image Application CD (D370‐0605‐0100) into the CD drive.
 Bootable CD‐ROM drive (internal or external)
 Keyboard
OS Recovery Procedures
1. If your unit does not have an internal CD‐ROM drive you can use one of
the following:
 Teac USB External CD‐ROM Drive (2336‐K208)
 NCR Services: External CDR/W DVD‐ROM Drive (603‐9014774)
 Network (See the NCR FitClient Software Userʹs Guide. enter 1 to select the image restore function and press [Enter].
6.
5. At the menu. B005‐0000‐1235. Connect a keyboard to the terminal. indicating that the CD‐ROM has been
recognized. Press [F8] during boot (when you see the NCR logo) to enter the Boot Select
menu. If you are using the integrated CD/DVD Drive select CD/DVD:P1-DV-28S-V.
7.
If you are using the external USB CD Drive select USB:TEAC CD-W552E.
4.
3.

Execute the following command:
Syslinux –sfma <USB drive letter>
Example: Syslinux –sfma f:
This command erases any bootable methods that may be present on the USB drive
and replaces it with the SPI/BIOS update process. Open a DOS command window
5.
1.
1. A system with a CD/DVD burner is required to perform this function. Copy the files to the root directory of the USB Memory Drive. Insert a USB drive that is formatted as FAT (or FAT32).
3.
.
6. Insert a writable CD in the CD/DVD burner drive.
4.
Creating a Bootable USB Memory Drive
The downloaded file contains the files necessary to create a bootable USB Memory
Drive.
2.
Note: You cannot simply drop the file on the CD and burn it. Unzip the downloaded files. Change directory to the USB Memory Drive.
2. Record the downloaded image file onto the CD using a utility that is capable of
burning ISO files.5-2 Chapter 5: BIOS Updating Procedures
Creating the Bootable Media
Creating a Bootable CD
The downloaded file is a CD image file (ISO) containing the files necessary to create a
bootable CD. You must use
software capable of recording ISO images onto CDs.

Note: DMI information that is currently stored in the BIOS is displayed during
power up. This
happens if the program detects invalid DMI information in the current BIOS.
There are six options from the main menu to run the update program. Press [Esc] to continue.
 If you are using a USB Memory Drive select USB:xxxx xxx. Three run
automatically and two are interactive.
Important: The update procedure requires two boots from the SPI/BIOS media.
Interactive Method
This method permits you to input/replace the Class/Model/Serial information that is
stored in the BIOS.
Automatic Method
With the Automatic Method you may see a prompt to enter the DMI (Desktop
Management Interface). Press [Pause] to
freeze the screen.
Be sure to set your boot order accordingly to make this happen. Chapter 5: BIOS Updating Procedures 5-3
SPI/BIOS Updating Procedures
1. which has no Class/Model/Serial information
in the BIOS.
 If you are using the integrated CD/DVD Drive select CD/DVD:P1-DV-28S-V. You can change
the boot order temporarily in the BIOS Setup Boot Menu or you can press [F8]
during boot (when you see the NCR logo) to enter the Boot Select menu. Option 1. or if
you are replacing the processor board.
. Apply power to the terminal. Connect a USB keyboard to the terminal.
3. which is the terminal Class/Model/Serial information.
Important: DMI information is mandatory. The terminal boots and displays the SPI/BIOS Update main menu. Insert the media containing the SPI/BIOS update software in the 7409.
4.
 If you are using the external USB CD Drive select USB:TEAC CD-W552E. the Automatic SPI and BIOS
Update executes automatically in 10 seconds unless the up/down arrow is
pressed. Press [Tab] at the NCR Logo to remove the logo.
2.

and then
reboots the terminal.)
2.
8. The Manageability Engine (ME) is programmed and a message is displayed
indicating power must be removed before continuing. After a few seconds the terminal reboots again.
4. Let the terminal boot from Option #1 (default).
6. automatically powers down. As the terminal reboots select the boot media again [F8] (if necessary) to have the
terminal boot from the SPI/BIOS media. Make a menu selection and follow the screen prompts (Option 1 is
recommended). System is ready for operation. Remove the SPI/BIOS Update media before the system boots. Highlight Option 1 and press [ENTER].
1 Update SPI and BIOS – No prompt for Serial/Model/Class unless invalid
2 Update BIOS only – No prompt for Serial/Model/Class unless invalid
***** Forced Update of Serial/Model/Class Information *****
3 Update DMI only – Serial/Model/Class update ONLY (no BIOS or SPI Update)
4 Update of SPI and BIOS – Always prompts for Serial/Model/Class
5 Update of BIOS only – Always prompts for Serial/Model/Class
***** For Service Personnel Only *****
6 Update of SPI and BIOS – Reset to Default Serial/Model/Class information
Option 1 – Update SPI and BIOS – No prompt for Serial/Model/Class unless invalid
1. The Flash Program updates the SPI/BIOS.5-4 Chapter 5: BIOS Updating Procedures
5. (Executes automatically in 10 seconds
unless the up/down arrow is pressed.
7.
5.
3. Press [3] to perform a 20
second AC power removal (automatically executes in 2 minutes if no keys are
pressed).
.

Press 1 to confirm the data and to continue. Let the terminal boot from Option #1 (default). After a few seconds the terminal reboots again. Remove the BIOS/SPI Update media before the system boots.
8. BIOS or SPI.
10. Follow the onscreen format instructions.
6. As the terminal reboots select the boot media again [F8] (if necessary) to have the
terminal boot from the SPI/BIOS media.
Example: 7409-1500-8801 [ENTER]
54-19378230 [ENTER]
3.
. automatically powers down.
7.5-6 Chapter 5: BIOS Updating Procedures
Option 4 – Update of SPI and BIOS – Always prompts for Serial/Model/Class
This option is similar to Option 1 above except you are prompted for Class/Model/Serial
information at the beginning of the program.
9. Highlight Option 4 and press [ENTER]. and then
reboots the terminal. You also have to select which type of update
to run.
5.
2. A message is displayed indicating power must be removed before continuing.
Press [3] to perform a 20 second AC power removal (automatically executes in 2
minutes if no keys are pressed). At the prompt:
(Press <0> for command prompt. or <3> to reboot (automatic in 10 seconds)
press [3] to reboot.
4. The Manageability Engine (ME) is
programmed at this time. At the prompt press [ENTER] to enter the Class/Model/Serial Number
information (DMI). The Flash Program updates the SPI/BIOS.
1.

Press 1 to confirm the data and to continue.
1.
. The DMI information is then entered when
the board is installed in a terminal.
Option 6 – Update SPI and BIOS – Default Serial/Model/Class information
This option is for Service Personnel only.
4.
2.
2. Highlight Option 6 and press [ENTER]. At the prompt press [ENTER] to enter the Class/Model/Serial Number
information (DMI). It updates the SPI and BIOS but leaves the
Class/Model/Serial fields empty (erased). The Flash Program updates the SPI/BIOS and automatically reboots the terminal.
1.
4. The SPI and BIOS are updated and the system reboots (2 times). Remove the SPI/BIOS Update media before the system boots. Follow the onscreen format instructions.
3. Chapter 5: BIOS Updating Procedures 5-7
Option 5 – Update of BIOS only – Always prompts for Serial/Model/Class
This option prompts for Class/Model/Serial information at the beginning of the
program and then updates the BIOS only. System is ready for operation.
Example: 7409-1500-8801 [ENTER]
54-19378230 [ENTER]
3. Highlight Option 5 and press [ENTER].

At the DOS prompt enter the following command:
fpt –u –n:HostMacAdd –v:0x123456789012
where: the number at the end is the terminal MAC address (Hex)
Example: 0x001fe240013c
Note: The MAC address is located on a printed label on the front of the Motherboard.bin -gbe
Get_1mac gm45_gbe. Select Option 3 to perform a manual BIOS update.
Fpt -q -d:gm45_gbe.
1.
1 Update SPI and BIOS – No prompt for Serial/Model/Class unless invalid
2 Update BIOS only – No prompt for Serial/Model/Class unless invalid
***** Forced Update of Serial/Model/Class Information *****
3 Update DMI only – Serial/Model/Class update ONLY (no BIOS or SPI Update)
4 Update of SPI and BIOS – Always prompts for Serial/Model/Class
5 Update of BIOS only – Always prompts for Serial/Model/Class
***** For Service Personnel Only *****
6 Update of SPI and BIOS – Reset to Default Serial/Model/Class information
3. answer y.bin macs.
Verifying the Terminal MAC and AMT MAC Addresses
The results can be verified by performing using the following commands.
2.
4.
When prompted to overwrite the existing file. Boot the terminal with the SPI/BIOS Update device as described earlier in this
chapter. When prompted for the DMI information enter Ctrl-c to exit the utility.5-8 Chapter 5: BIOS Updating Procedures
Manually Updating the MAC Address
The SPI/BIOS Updating Utility can be used to replace a lost or corrupted Motherboard
MAC address.bat
The updated address is displayed:
HOST_MAC_ADDR is 00-1f-e2-40-01-3c
.

Extract the driver installation files into to a working directory on the POS
terminal.
Installing the Driver
Note: If you have a previous version of another touch screen driver loaded on your
system you must completely remove it using the Control Panel Add/Remove program
before continuing with this installation process.
 Recalibrate whenever the terminal is moved to a new location.
 Download the Calibration software from the NCR website.
2. Select Drivers and Patches → Retail Support Files → NCR RealPOS and
SelfServ Terminal and Operating Systems → NCR RealPOS 70XRT (7403)
→ Windows → Windows XP Pro.6
Chapter 6: Touch Screen Calibration Utility
Installing and Calibrating the Touch Screen
Be sure to observe for the following Touch Screen calibration guidelines:
 Calibrate the touch screen as part of the installation process.
3.
http://www. and WEPOS
3.com
1.exe program from this directory. Download the Microchip Touch Driver (version 6. License Agreement screen > Accept. Welcome screen > Next
4. At this site.
 Recalibrate the touch screen when the system is installed at its final location.
2. Next
. Run the Setup. select the Support tab. Windows EP Embedded.33d or later). Even though there is a message that it
is not necessary do perform a System Restart after removing the old driver.
1.ncr.
 Recalibrate the touch screen anytime the system has been disassembled for
servicing.

. Use the USB Controller Interface > Next.6-2 Chapter 6: Touch Screen Calibration Utility
5. Setup is ready to install > Next > Finish
At the completion of the install program the driver is loaded and functioning.
6. You
do not have to restart your system.

be careful to keep your fingernails and other fingers away from the
touch screen as you touch each target.
 Face the monitor directly.
 Touch the calibration target firmly and precisely with your fingertip.
 Perform the calibration in the position (sitting or standing) that you normally
expect to use the touch screen.
27733
. During
calibration.
27732
 Do NOT touch the display or bezel with your other hand. Chapter 6: Touch Screen Calibration Utility 6-3
Calibrating the Touch Screen
Before performing the calibration procedure please observe the following guidelines
for proper/improper methods of touching the screen.
 The hand and calibration finger should be perpendicular (straight up) from the
touch‐screen during touch down and removal of the calibration finger. Keep the
other fingers closed and away from the touch‐screen.

6-4 Chapter 6: Touch Screen Calibration Utility
 Do NOT get your body too close to the display.
27735
.
27734
 Do NOT touch the bezel with your other fingers.

27737
.
27736
 Do NOT have get your hand and other fingers too close to the bezel. Chapter 6: Touch Screen Calibration Utility 6-5
 Do NOT spread your other fingers near the touch‐screen surface.

After removing the power cord.
3.
1. while keeping the head in the normal operating
position and your hands off of the glass and bezel.
Wait at least 10 seconds. Select Run and type C:\program files\tsharc\hwincal. if possible. The head
can be touched or moved after AC power has been applied for at least two
seconds.
Otherwise skip to Step 2. If this was NOT done properly then begin with Step 1.6-6 Chapter 6: Touch Screen Calibration Utility
Calibration Procedures
Note: In order to achieve an accurate calibration the touch display must in the
normal operating position when AC power is applied to the terminal (45 degrees can
be assumed if this not known). It is best to remove
the AC power from the wall outlet to avoid having to move the head. Then. tilt the head back to the normal operating
position.exe and press [Enter]. But if that
cannot be done. Disconnect the power cord from the power source. tilt the head up and remove the AC cord from the front of the
unit. plug the cord back in. Press <CTRL><ESC> to launch the Start menu.
.
2.

 TAB to the Begin Linearization button and press [Enter]. Use the 9‐Point w/Linearization option. Right arrow to select the Calibration tab.
 Tab until you get a dashed line around the Select section and select 9‐Point
w/Linearization using the down arrow key.
Note: Earlier versions of the Control Panel show 4‐Point and 5‐Point
calibration options. Chapter 6: Touch Screen Calibration Utility 6-7
4.
. Do one of the following:
 Using the keyboard TAB until you see a dashed box around the Screen
Selection tab.

. Touch the screen in
various locations to verify the calibration results. select Cancel and repeat the process.
Note: Do not touch ESC to exit from this screen.
6. Select Accept if you are satisfied
with the results. Touch the center of the target.
7. Pull your finger a few inches away from the screen
when you see the Release message. Repeat the process for each target location as they appear. If not.6-8 Chapter 6: Touch Screen Calibration Utility
5. After all targets have been touched a test screen displays.

the system returns to the desktop with the
TSHARC Control Panel displayed.
This screen automatically closes after the touch controller has completed
communicating. When complete. Chapter 6: Touch Screen Calibration Utility 6-9
8. After touching Accept you are warned to not touch the screen.
Caution: Touching the screen during this time can cause the application to hang.
.

the system can hang.
. including touch downs (green dots) and
touch ups (red dots).
After tracing the lines. try pressing the area to see how far the cursor is
from the touch point. all touches are persistent.
5.
In this test.
Caution: This application must be closed before a display hot swap occurs. Select the Calibration tab to repeat the calibration procedure or select Apply and
then OK if you are satisfied with the results and want to close the application. Pay close attention to the edges of the display and the corners
since this is where an incorrect calibration is most noticeable. review the drawn lines to make sure they closely follow the
underlying pattern.
Touch the screen in various spots and trace each of the horizontal and vertical
lines. If the registered touch is greater than 7 mm away from
where the touch occurred. If the
display is hot swapped while this application is open. Select Exit to close this screen and to return to the Microchip TSHARC Control
Panel. Chapter 6: Touch Screen Calibration Utility 6-11
3.
4. including the border around the screen. Test the calibration on the draw screen. If a line or point
appears to be outside the pattern. repeat the calibration.

Press [ESC] [ESC] and [Y] to confirm to exit.
24. Chapter 7: Configuring AMT 7-9
23. The terminal reboots and is now ready to be accessed via a browser from a PC on the
network.
.

Linux:
Switch Focus to the Instructions window.
Enter ipconfig and press [Enter].
1.
Windows:
Start All Programs Accessories Command Prompt
Enter ipconfig and press [Enter]. Determine the target 7409’s IP address.
http://<IP Address>:16992
Note: The 16992 port number is fixed and cannot be changed. The AMT logon screen will appear if you are successful.
2.
3. Select the Log On button
to log onto the terminal.
.7-10 Chapter 7: Configuring AMT
Logging onto the 7409 Terminal Using AMT
After configuring the 7409 you should now be able to log into it from a browser on a
remote PC. Enter the IP address in the Address line.
4. The IP address is displayed. Include the 16992 port. Open the browser on the PC. The IP address (Inet adder) is displayed.

You can now control the AMT functions. Chapter 7: Configuring AMT 7-11
5.
.
UserName: admin
Password: <your password>
The System Status Screen is displayed. Enter the UserName and Password and then select OK.

7-12 Chapter 7: Configuring AMT
Removing the Hard Disks
If the hard disks are removed both disks must be re‐installed in the same slots that
they were removed from in order for Intel ME/AMT features to function correctly.
.

8

Chapter 8: Maintenance

Cabinet Cleaning Procedures
1. Disconnect the unit from the power outlet before cleaning.
2. Use a cloth lightly dampened with a mild detergent.
3. Do not use alcohol (methyl, ethyl, or isopropyl) or any strong dissolvent. Do not
use thinner or benzene, abrasive cleaners, or compressed air.
Warning: Do not use any other types of cleaners such as vinegar, solvents,
degreasers, or ammonia‐based cleaners. These can damage the unit.

4. Avoid getting liquids inside the unit. If liquid does get inside, have a qualified
service technician check it before you power it on again.
5. Remove external dust around the cooling vents.

Touch Screen Cleaning Procedures
1. Using a soft cloth dampened with isopropyl alcohol or a mild non‐abrasive soap
& water solution, gently wipe the touch screen clean.
2. Wipe the screen and edges dry.
3. Make sure the glass and screen edges dry completely before using the unit.

MSR Cleaning Procedures
MSR Cleaning Cards and MSR Treatment Cards may be purchased from NCR or KIC
Products. For details, see http://www.ncr‐direct.com or http://www.kicproducts.com.

MSR Treatment Card
The MSR Treatment Card is used to assist in protecting Magnetic Stripe Readers from
Electrostatic Discharge (ESD), which can cause failures when swiping cards that have
metallic hologram stripes.
Swipe the card through the MSR in a smooth motion. Only swipe it down ONCE and
up ONCE. Allow the device to dry for 5 minutes before swiping any other cards.
Note: Each long side of the card may be used twice. Each short side of the card may
be used only once. Thus, a single card can treat 6 MSR devices with one UP and one
DOWN swipe per MSR device. These limits should not be exceeded due to the
possibility of spreading contaminants from machine to machine and/or reducing ESD
protection.

Note: If all six up/down swipes are not used on a fresh card it should be placed in a
sealed (Ziploc) bag for future use.

Cleaning/Treatment Frequency
New MSR:
Prior to placing in operation, the MSR device should be swiped with the MSR
Treatment Card.
Existing MSR:
An existing MSR should be cleaned using an MSR Cleaning Card before treating it
with a MSR Treatment Card. For low use retail establishments, the cleaning and
treatment procedures should be followed at least once per month. In areas of
extremely high traffic (in excess of 500 swipes per day) or an operating environment
that is high in contaminants, such as found in the food service industry, a weekly
cleaning and treatment should be performed.