This is not an exhaustive list. Management reserves all rights to refuse entry.

What is your entry process like?

Upon entering the venue, belongings are individually searched.

Please ensure you empty your pockets, take off your hat, and check all compartments in your bag for any of the prohibited items above.

For quicker entry into the venue, please limit the items you’re bringing in with you and be dressed in your swimwear attire.

What items are available for purchase at your venue?

We conveniently sell venue merchandise, cigarettes, cigars, and sunscreen at the admissions window.

Am I allowed to smoke in the venue?

Smoking is permitted however we do not allow e-cigs, vaporizers, mechanical smoking devices.

Am I allowed to smoke marijuana in the venue?

Nevada voters legalized the personal possession and recreational use of marijuana in your private residence.

Hakkasan Group continues to uphold a zero-tolerance policy and will be complying with the federal Controlled Substances Act (CSA) (21 U.S.C. § 811), in accordance with mandate by The Nevada Gaming Commission under federal law, cannabis is treated like every other controlled substance.

Marijuana usage and possession inside all of our venues is strictly prohibited. Guests in violation may be subject to denied entry into the venue and will be asked to leave the premises without reimbursement, and/or subject to detainment, citation or arrest by local law enforcement.

Hakkasan Group continues to maintain a safe and secure environment for all guests at our venues.

Am I allowed to bring in my medications?

Non-prescription medications are not allowed into the venue.

Occasionally, at manager’s discretion, guests may have prescription medication under the following conditions:

Medication is in a prescription bottle.

Names must match both the prescription (properly labelled bottle) and identification.

We will make every attempt to accommodate guests requiring this service; please ask for management upon arrival should you require further assistance.

What is your Company's policy regarding illegal narcotics?

Our venue is ZERO TOLERANCE.

If any employee is made aware of, or witness to an event where a guest appears to inquire about, possess, or use illegal narcotics; Security will be notified immediately. The guest will at a minimum be removed or denied entry from our venue, potentially have to speak to local law enforcement, and possibly receive a permanent trespass.

Venue Details

What type of music will be played?

We will offer a variety of musical genres from today’s most influential electronic and Top 40 artists. Please check the Events page for specific artists and events.

How do I find out about upcoming events?

All upcoming events are listed online, here. You can follow us on social media and also sign up to receive our newsletter to be informed of events and pre-sale ticket launch dates.

What forms of payment do you accept?

Cash, Visa, MasterCard, American Express (ID must match name on credit card). Travel/Gift cards are not accepted.

Can I charge back to my room?

When you are at the venue, we do allow for you to charge back to your room if you are staying at an MGM Resorts property and your name is listed on the room with charging privileges.

Once I’m inside, can I leave and re-enter the dayclub?

In a word: Maybe. Re-entry is allowed only on specific days. Please inquire at the venue the day of your visit.

What if I bought tickets and would like to upgrade to a VIP Table?

Please be advised that general admission tickets and weekend packages are non-refundable.

Tickets

What are the benefits of pre-purchasing tickets?

Eliminate the stress before the event is sold out!

Once purchased, you’ll receive the best price and guaranteed entry before 3PM through a dedicated line.

What are some important ticketing and entry information that I should know?

We guarantee that all tickets purchased directly from our site, including Venue Driver/Ticket Driver, are authentic.

All pre-purchased general admission and weekend package tickets are standing room only.

Management may refuse entry to any ticket holder for the following reasons: dress code violations, intoxication, unruliness, possession of illegal substances or carrying out illegal acts. This is not an exhaustive list. For seamless entry, please plan accordingly.

How do I purchase tickets?

Limited pre-sale tickets are available on the dayclub website, through your VIP host, or by calling Concierge between the hours of 9AM-12AM PST at 702-791-7442.

Prices frequently increase closer to the event date.

Do I need to print out my ticket?

The choice is yours! We prefer a printed ticket but for your convenience we will have a full manifest with all ticket purchaser’s name at the door.

Where do I go the day of the event if I have purchased presale tickets?

There will be several different lines upon your arrival. Look for signs that match your specific ticket type.

Security personnel is there to help if you need clarification.

Does purchasing tickets in advance allow me to skip the line?

Ticket holders are of high priority. We’ll ensure a quicker entry than waiting to pay your cover at the door the day of the event.

You will be in line with only other ticket holders, so entry does move quickly.

To expedite the process, please ensure everyone in your party is over the age of 21 with a valid government issued ID, is in proper dress code, and does not have any prohibited items.

But I really hate lines…

We all hate lines. However, we do offer VIP table service for purchase which is the only way to expedite you through the lines faster.

Where will I be waiting while I’m in line?

The line into the venue will be outdoors and primarily in the sun.

Temperatures can reach over 110°, so please wear sunscreen and hydrate before arriving to our venue.

When we anticipate higher temperatures, we will bring in outside misters, fans, and provide guests with water should the line be moving slowly.

Can I transfer my presale general admission tickets to another person?

Yes you may. Please see the outlined steps of what you’ll need below:

A photocopy or clear picture message on your phone of the original purchaser's valid photo ID. This name has to match the tickets.

The confirmation email or print out with the ticket barcode.

Your valid photo ID.

This process also works when there are multiple tickets purchased, but guests are entering at different times.

We do this to protect you in order to prevent unauthorized duplication of your valid ticket.

What if my name is misspelled on my ticket?

Names cannot be changed on a ticket after they are purchased.

Should you have a minor name misspelling, your entry can be permitted.

If the name is completely misspelled or incorrect, please contact our ticketing company at [email protected] for potential options.

I accidentally purchased tickets for the wrong event. Is there anything I can do?

If your event is greater than 72 hours in advance you can contact our direct ticketing company at [email protected] for potential options but we cannot guarantee they will allow a change in your ticket.

I see a charge pending on my account but I never received my tickets. Do I have tickets?

Your bank may put a hold on your credit card even if your order did not go through.

Please contact our Concierge at 702-791-7442 daily from 9AM-12AM PST, as they can assist in confirming if your purchase went through or assist with a new transaction.

What happens if I lost my ticket or can’t find it on my email?

No need to worry, we can simply locate your ticket purchase by name.

Please contact our Concierge at 702-791-7442 daily from 9AM-12AM PST, as they can assist in re-sending your lost ticket.

I’m having trouble purchasing a ticket on my mobile. How can I make the transaction go through?

It’s simple! Turn your lock screen off and shift your view to landscape on your phone. This should do the trick.

If you’re still having trouble, the best option is to purchase on a desktop or laptop computer.

Or, you can always call our Concierge at 702-791-7442 daily from 9AM-12AM PST to assist you with your purchase.

The ticket price went up just before I was able to input my credit card information. Help?

Tickets are subject to increase in price or sell out at any time.

Once price increases, we are unable to honor a lower price.

We encourage you to buy your tickets far in advance as the demand increases closer to the date.

What can I do when pre-sale tickets are sold out?

You still have options. We release a limited number of tickets at the door the day of the event.

Early arrival is encouraged as ticket availability is not guaranteed.

What if half of my group was able to buy tickets and the other half were not?

In the event pre-sale tickets are sold out, there may be a limited number of general admission tickets sold at the door.

The group with pre-sale tickets must check in at the designated ticket line. The other half of the group without tickets will need to proceed to the General Admission line. Prices are generally higher at the door than pre-sale.

We encourage early arrival and we cannot guarantee general admission entry.

My favorite DJ was set to perform and cancelled. What do I do?

This is an extremely rare and unforeseen circumstance.

If you purchased your ticket on our website, you can reach out to our ticketing company at [email protected] with your ticket confirmation number for possible refunds or exchanges.

What is the refund policy?

We focus on providing our guests with an unprecedented experience. As such, we cannot accommodate requests for refunds, cancellations, or date changes.

Guest List

What is the guest list?

A guest list is an exclusive invite only offer for reduced admission during certain time restrictions. Entry is not guaranteed - it is subject to capacity. This is featured on select events only.

We strongly encourage purchasing tickets in advance to guarantee the most seamless entry.

If I am on the guest list, what time do I need to arrive by?

Please arrive as early to opening as possible and no later than 12PM.

The guest list can close at any time. Management reserves all rights.

I was approached on the strip by someone selling tickets and wanting cash payment. Is this legitimate?

We never ask guests for cash payment in other areas of the city unless you are paying for admission physically at the dayclub. If you are approached by personnel on the strip asking for payment in advance, they are not legitimate.

Our team will be wearing the dayclub’s branded shirt and name badge, and can provide ticket links to make your purchase over our secure website.

Additionally, you can purchase tickets over the phone by calling 702-791-7442.

I am a guest of the hotel in which your dayclub is located. Do I receive complimentary entry?

Please contact the hotel for options, such as room packages, that may be offered with discounted or complimentary entry.

Lost and Found

I left/lost something (like a phone, credit card, purse) at the venue. Help?

We do a thorough search of our venue upon closing.

All items left behind are moved to the respective Lost and Found department in the hotel in which we are located.

Lost and found is turned over roughly 3 hours after our venue closes.

Please call 702-791-7111 as they can better assist you in recovering your lost item.

“Track my iPhone” says my phone is still at the venue. How can I retrieve it?

At times, your phone will track to the last location before it was turned off.

Please call 702-791-7111 as they can better assist you in recovering your lost item.

Safe and Sound

Hakkasan Group wants your time to be enjoyable from beginning to end. What are some tips to stay safe and sound?

Stay Hydrated - drink plenty of water as daytime temperatures can rise upwards of 110°

Stay with your friends

Create a group chat with your friends to stay connected

Make sure everyone has their own key to the room

Register all guest names under your room

Memorize your friend’s phone numbers

Take a picture of your ID and email it to yourself

Keep conscious of personal items at all times

Be aware of your surroundings and report any suspicious activity to The See Something Say Something Program (702) 828-8386