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I think lg staff never solve any problem at all...I too have this same problem..besides there are other big problems as it doesn't support flash plug in and lg will never gonna solve it,and another is dual audio dlna stream problem..we can't simply change the audio to our desired format on dlna,and one another problem is regarding connecting Bluetooth devices(this is not a big issue as it can be solved by alternate methods)but flash plugin support is really a big big issue..as I purchased web os so that I may stream all live football video on this awesome TV.but when I found it doesn't support flash plug in I was really deeply hurt