Anyone familiar with the staff in alden madison? (Name on the receipt : CB).
My friend said she receive very poor service from him (very poor attitude towards asian).

Funny you mention that .. Called Alden madison yesterday and sales rep didn't sound like he had much interest in selling a pair of shoes. First interaction - probably won't call them again.

@kwhitelaw and @Alcibiades are both correct. Alden on Madison has a few not so nice/patient SA's, but I have personally witnessed why that is so. They deal with a lot of overbearing, impatient, and not-so-nice customers, that do not intend on buying from them (just visiting for sizing). In any case, Anthony is the guy you need to reach if you do business with them. He is AWESOME! When my exotic boot comes in at the end of the summer, I will owe him a big thank you! I highly recommend...

I also receive very good email service from alden ny, is Anthony response for all email reply? guess the cashier name CB do not stand for Anthony.

Cant imagine my friend receive such poor attitude service while visit the store in person.

CB is Curtis (I'm omitting the last name on purpose). He's been great to me! I've ordered 3 pairs of exotic shoes through them in the last year and he's always looked out for me. I've talked to one guy (hes there on weekends, I think) who is not the most pleasant - he seems older, but everyone else there is great and they will continue getting business for me. Agreed with the posted who commented on the handling of the situation with ravello. Great move on their part and I scored an extra pair out of it.

So here is my dilemma. I just picked up a pair of Alden LWB from J Crew that have the Barrie last. Super comfortable shoe. I can't even put AE on my feet. They hurt the ball of my foot. The Alden's were comfortable right out of the box. I am not sure if I am crazy about the long wing design though. My question is does Alden make similar style shoes in different designs? I prefer wingtips over longings so I'm pretty open to new designs.

So here is my dilemma. I just picked up a pair of Alden LWB from J Crew that have the Barrie last. Super comfortable shoe. I can't even put AE on my feet. They hurt the ball of my foot. The Alden's were comfortable right out of the box. I am not sure if I am crazy about the long wing design though. My question is does Alden make similar style shoes in different designs? I prefer wingtips over longings as well.

Suggestions would be appreciated!

Yes. There are short wing, plain toe, cap toe, and brogue versions of this style. I do not care for many styles that are popular among SF members, including long wings and most Indies. Everyone's preferences are different; you should get what you like. Glad you discovered Alden. Best of luck. Cheers.

Don't get me wrong, the shoe is great. But for me its a big investment and for some reason the longwings don't feel right. If I could have the exact same shoe in a different style then I'd rather go down that road.