Why is My Power Off?Power outages may occur due to a number of different causes, from regional, large-scale blackouts, to local problems on power lines serving your home or business. Here are some examples of power outage causes:

Non-payment

Cars hitting power poles

Mylar balloons tangled in power lines

Equipment issues

Extreme weather

Trees falling on overhead power lines

Transmission lines damaged from wildfires

Why is My Water Off?Water outages may occur due to a number of different causes. Here are some examples of water outage causes:

When Power Goes OffIf one of these problems should occur, Anaheim’s local grid is designed to detect most outages and quickly restore power to as many customers as possible. Automated equipment and computer monitoring systems will inform utility operators of large outages, who will dispatch field staff to investigate the cause.

Anaheim’s electric operations center is available 24 hours a day, 7 days a week, to dispatch a troubleshooter to respond quickly to power outages. However, if significant repairs are required after normal business hours, additional staffing for crews will require employees to report in, assemble materials, and make the necessary repairs.

In the meantime, please keep your refrigerator door closed to preserve food items and keep a flashlight handy at all times. Anaheim’s staff is trained to work on high voltage electric systems to restore power in a safe manner to all customers.

Please know that we are making every effort to restore your power as soon as possible. If you were less than satisfied with our response to a power outage, or if you have questions or suggestions that you would like considered by executive management, please complete this form to send a message to the Public Utilities Department's General Manager.