You can write to us at:

Capital One Card Services
P.O. Box 5283
Nottingham
NG2 9HD

If you want to send us a cheque, please post it to: Capital One Europe Plc, PO Box 1517, NORTHAMPTON, NN1 9GZ

Need help understanding?

We try to ensure all our information is easy to understand, but we realise sometimes things can still be unclear. If you're having difficulties we offer additional support for all customers, conditions or learning disabilities.

If you would like to talk to someone call 0344 481 4814

8am – 9pm Mon – Fri

If you're deaf or hard of hearing

Customers using a textphone (or the "NGT Lite" app* on a compatible device) can contact us through
the Next Generation Text Service (formerly Typetalk / Text Relay) on the below:

Minicom Users

Query

Phone number

Opening hours

General account or lost and stolen

18001 0344 481 8852

24 hours a day

Report suspect fraud on your account

18001 0800 9525066

24 hours a day

If you're struggling with payments and need help

18001 0800 9525071

8am – 9pm Mon – Fri

8am – 6pm Sat & Sun

*The "NGT Lite" app has been developed by Next Generation Text and is free to download. This can be installed
on a range of compatible internet connected devices such as laptops, tablets, and smartphones. For more information
on the "NGT Lite" app, please visit http://ngts.org.uk/app_index.php opens in a new tab.