In a lot of cities, the public can feel very much removed from those in office making policy changes. Just look at participation rates for local elections; they're generally much lower than for state/national politics. Lots of people don't have any idea what's going on at the local level until they find a topic that concerns them and decide to attend meetings.

ICTs could greatly facilitate decision-making by making the process transparent, which would provide more information to the people, which in turn would get the people more motivated to get involved. Also, ICTs could be used to let people cast votes from their devices, if the security allowed for such a setup.