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Memorial Medical Center (MMC) is committed to providing a consistent, high quality patient experience and is looking for additional community members to gain insight and feedback about the experiences patients and their families have had at the Sutter Health hospital in Modesto.

“We are working to make the voice of the patient and family evident in everything we do,” said Roberta Mori, director of patient and family engagement at Sutter Health. “At Sutter Health, we value our patients’ voices and understand they can help us to improve and promote patient-centered care.”

The process for becoming an advisor consists of an initial phone screening, followed by an in-person interview. This is a volunteer position and is not compensated.

Those interested in learning more about the Patient Family Advisory Council or signing up to be a volunteer can visit our website,www.sutterhealth.org/pfac, to complete an online application.

Advisors with the Patient Family Advisory Council (PFAC) will collaborate with leadership, care teams, and clinical teams at MMC to help improve the patient experience for future patients. They will share their experiences and perspectives, providing the hospital with an insider’s view about the patient experience and ensuring that hospital staff continuously improve the care they provide for patients and families.

“The feedback a patient can provide us about their experience, or a loved one’s experience, in the hospital is invaluable and a key factor in how we will improve as an overall healthcare system,” said Nour Saad, Administrative Fellow at MMC and PFAC organizer. “The Patient Advisory Council is a wonderful avenue to incorporate the patient and family in the culture of our hospitals and care centers and help us continue to improve.”

Getting Involved

Ideal candidates will have experienced the care environment at MMC within the last five years, either as a patient or family member of a patient, and are looking for an opportunity to give back to the community in a unique way.

Advisors are asked to volunteer four hours per month to various projects related to being a member of the Patient Family Advisory Council. This includes participating in meetings, attending process improvement activities throughout the hospital or attending department meetings. Additional time commitment is based on advisors’ availability and interest in the topic at hand.

The main criteria MMC considers for someone interested in becoming an advisor include:

Experience as healthcare consumers (this includes being a caregiver).

Interest in playing an integral part in the process of continuous improvement.

An open-minded attitude, with willingness to work in a collaborative environment.