When Cold: The mug is black; When Hot: The black disappears and the entire design is seen. See the pictures / video for understanding the concept. Magical effect for the recipient. On pouring the hot drink in the mug, the mug design changes and reveals the personalized message for your loved one. When the temperature of the mug drops down to normal (room temperature), the mug turns black once again.

Original and exclusive designs by Hot Muggs. Do away with the hassles of unpleasant designs related to personalized merchandise. A gift for Adnan from you.

FAQs - (Q): I can't find the name I want. Can you make a mug of that for me? (A): First, we recommend that you search for the name you want. Ex.: If you need a mug with name "Rahul" search for Rahul Mug. In case not found, contact us by the "Contact the Seller" link on the product page. (Q): Can I put a different design for the mug? (A): No. Currently, we are not able to take that request.

Returns Policy

You may return most new, unopened items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in India. Note that there are restrictions on some products, and some products cannot be shipped to certain destinations due to shipping service restrictions.

When you place an order, we estimate shipping and delivery dates for you based on the availability of your items and the shipping service available in your location.