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Hi gals and guys, thank you for your support these few months. This listing is not for sale purpose but to connect with you, our shoppers as well as new shoppers so you can make a better informed choice when you shop with us!
As our store is expanding, we find it a little hard to keep track of the stocks. We will implement a new tracking method but it takes time, so sorry if we need a while to check on the stock quantity as they're in a separate holding place.
As there're multiple enquiries a day, we cannot gauge which customers will pay in the end for the merchandise. In order to improve this aspect of reserving merchandise, we will hold the merchandise for 48 hours from time of releasing our account number to the customers interested. If you happen to pay after that and we have released the stocks to other customers, we will refund you the amount if there's no alternative stock you would like to change to.
We do not exchange or refund for the goods mailed out.
We will mail out for free for orders above $3. That's a very low benchmark to hit. This will be by Singpost mailing. We will send photo proof if requested after mailing out. As this option doesn't come with tracking, we regret if there's lost mail as we are unable to retrieve. For this option, we are also taking the leap of faith to trust Singpost in handling the mails too. Cert of posting are made randomly on certain orders. It is a proof that we've sent out but it does not comes with tracking.
To have a peace of mind, you can top up $2.24 for registered article mailing by Singpost. This will come with tracking. Usually we will ship out before 5pm the next day for payment made the day before. You are likely to receive the order 2 days after mailing by Singpost. For payments made on weekends, we will send out on Mon or Tues (if Mon is a PH).
You can also opt for courier if you prefer a more dedicate delivery service. The charges are reflected on the 2nd picture of this listing. It starts from $6. This is quite worth it as a cab trip to and fro is usually more than that.
We do not meet up. We are really sorry that with our experiences, there's a high chance that meet-ups are usually not successful, leaving us with more bad experiences than good ones. To avoid any misunderstandings, we will not meet up.
We do understand that customers would like to check on the quality of the merchandise. We are working towards the goal of opening a store so we can get full time staff for the store. In the meanwhile, we will try to video the merchandise so you can have a better idea of the quality over the video.
Feedbacks are very much appreciated:)