Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

A woman had been reimbursing a debt to the Ministère du Travail, de l’Emploi et de la Solidarité sociale for nearly 25 years. She made an offer of full and final settlement to the Department, which it refused. She complained to the Québec Ombudsman.

A couple over age 75 registered on the waiting list to find a family doctor. They were told that the wait time was at least a year. Considering this delay unreasonable, they complained to the Québec Ombudsman.

A citizen applied for compensation for injuries he sustained as the result of a crime. CNESST’s Direction de l’indemnisation des victimes d’actes criminels turned down his application. He complained to the Québec Ombudsman.

More than a year after applying for reconsideration of a decision, an immigration candidate was still without news from the Ministère de l’Immigration, de la Diversité et de l’Inclusion. He complained to the Québec Ombudsman.