Here at Techcenter 1 we answer questions on MagnuM and Country Flame products. We find that there is usually an easy answer for what I going wrong. You can email technical@magnumheat.com with your questions and we can help out.

If a unit starts up and then shuts back down there will be a code on the back of the control board that can lead us to the problem. Typically if it shuts down in the first 30 seconds, the vacuum system is plugged, is sensing a install problem or plugging or a sensor is going bad.

1 Suggested Answer

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.goodluck!

Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.

www.hearth.com > ... > The Pellet Mill - Pellet and Multifuel StovesNov 25, 2010 - 25 posts - ‎6 authors
The letters "S U" mean the stove is in "Start Up mode. ... At this point load the stove w/pellets and hit the start button again. ... Shows SU again and settings are at 5 and 5. still no auger movement, not even the slightest bit. ... The E-0 code is the no error errorcode and stove will enter normal operation which ...

It is not possible for the manufacture to factory set your stove to work properly without some adjustments. The dampers help control the amount of airflow supplied for combustion.
A damper PUSHED IN all the way, maximizes concentrated air flow to the burn pot. This will maintain a robust fire.
The Auger timing is designed to be run, in most conditions, with the dampers closed.
In some areas/conditions, it mybe necessary to adjust the damper open slighty in order to slow down the flame and allow the pellets to keep pace with the rate of burn. This should be monitored closely to ensure you have the propoer feed rate established. If dampers are opened too much, the rate of burn will be very slow and the pellets will build up.
This setting needs to be fine tuned to according to your location and elevation. It is recommended that you start with the dampers pushed in to start.

Hi,I will assume that you do not have an electric starter on yours...So you fill the pot with pellets and then use a product like this to help you get the fire started...You can do it by using newspaper or wood chips, but it is much more difficult...

Try this....before starting the stove, place a handful of pellets into the burn pot. Start stove with feed rate about 2-3. Let the pellets ignite fully, then turn pellet rate to about 5, less then max. Let a good flame develop for 5 minutes or so, then turn on the fan. I set the fan at about 3-4 as advised by the tech. Reduce feed rate to about 4. I keep my damper on 2 1/2 to 3 to supply air intake. Napoleon is not the greatest stove, and I'm having an issue with mine after 3 years, but hopefully this helps. It will never give the heat of a wood stove, but get a strong fire going first, then tune it down after the room gets warm.

auger may be jamming or motor is starting to go unplug unit and open back and oil auger motor and check operation- auger may not be sitting right in feeder tube also try a different pellet some pellets are bigger(sizes vary from company to company) which sometimes jam at feeder in hopper