Auto Suggestions are available once you type at least 3 letters. Use up arrow (for mozilla firefox browser alt+up arrow) and down arrow (for mozilla firefox browser alt+down arrow) to review and enter to select.

Overview

Textbook of Social Administration: The Consumer-Centered Approach by John Poertner, Charles A. Rapp

A hands-on guide to making human services work Textbook of Social Administration equips social programs managers with the skills they need to produce mutually desired outcomes for their consumers/clients and for their staff. This comprehensive resource is a how-to guide to developing the management abilities needed to maintain an effective client-centered approach by using a social programs framework that uses information, personnel, and additional resources to support and direct the interaction between social workers and their clients. How does a social administrator structure an organization so that consumers achieve desired benefits and the work still gets done in an efficient manner? This hands-on, practical guide shows how, demonstrating both the basic principles of consumer/client-centered management through a micro-skills approach and effective personnel management that produces satisfied workersand consumers. Textbook of Social Administration demystifies human services management with a simple but powerful approach that is both passionate and informed. Textbook of Social Administration includes:

Textbook of Social Administration is essential as a classroom resource for social work students interested in administration and as a professional resource for administrators in social service agencies.

Product Details

Table of Contents

Foreword (Tom Gregoire)AcknowledgmentsIntroduction. Consumer-Centered Social Administration: What This Book Is About and How to Use ItAssumptions, Principles, and Performance Expectations of Consumer-Centered Social AdministrationFrameworks for Organizing Social Administration SkillsStructuring the Organization for Maximum Consumer Benefit: The Inverted HierarchyA Note to Readers on How to Use This Book

Chapter 1. Consumer-Centered Social AdministrationSocial Administration and Outcomes for Consumers: What We KnowAssumptions of Consumer-Centered ManagementPrinciples of Consumer/Client-Centered PracticeManagement As Performance

Chapter 2. Initiating Change Through Persuasion: The Microskills ApproachPersuasion: Some BasicsGender and Cultural Differences in PersuasionStrategies to Enhance Perceived Behavioral ControlStrategies to Change the Attitude Toward a BehaviorStrategies to Change the Normative ComponentStrategies to Help Move from Intention to BehaviorSummary

Chapter 3. An Analytic Framework for Social Program ManagementPrinciples of Consumer-Centered Management and Social Program SpecificationsResearch That Supports the Social Program Analytic FrameworkWhat You Need to Know to Begin Program AnalysisThe Elements of the Program FrameworkProgram Element: Social Problem AnalysisProgram Element: Identifying the Direct Beneficiary of the ProgramSocial Administrators' Use of the Problem and Population AnalysisSummary

Chapter 4. Specifying and Managing the Social Work Theory of Helping What Is a Theory of Helping?Framework Requirements for GoalsFramework Requirements for ObjectivesFramework Requirements for ExpectationsSocial Administrators' Use of the Theory of HelpingSummary

Chapter 5. Program Framework: The Rest of the StoryStages of HelpingKey People Required for the Consumer to Benefit: Who Needs to Do What?The Helping EnvironmentEmotional ResponsesThe Actual Helping BehaviorsCreating Attractive ProgramsExamples of Social Administrators' Use of Program Elements to Enhance Consumer Benefits Example Program Specifications: The Application of the Wraparound Approach to School-Based Mental Health ServicesSummary

Chapter 6. Managing Information: Determining If the Program Is Operating As IntendedThe Power of Measurement The Effects of Feedback on PerformanceThe Learning OrganizationThe Human Service Cockpit: An ExamplePiloting the Human Service Program: Establishing and Using a Performance-Improvement Strategy

Chapter 8. Personnel ManagementPrinciples of Consumer-Centered Social Administration and Personnel ManagementThe Tasks of Managing PeopleThe Special Case of VolunteersThe Environments of Personnel ManagementOverview of Related Research

Task 1: Creating and Reinforcing a Consumer-Centered Unit CultureTask 2: Designing Jobs So That Consumers and Workers Achieve Desired ResultsTask 3: Recruitment and Selection to Match People to JobsTask 4: Maintaining a System of Performance Appraisal, Feedback, and Rewards That Informs and Energizes StaffTask 5: Assisting Workers in Developing Skills and Enhancing Their Careers Through Supervision: TrainingTask 6: Using Standard Procedures, Specific to a Field of Practice, to Maintain Policies, Procedures, and Training That Focus on Worker and Consumer SafetyChapter 9. Fiscal ManagementThe Principles of Consumer-Centered Management and Resource ManagementIdentifying Program Costs and Linking Them to Consumer Outcomes: BudgetingSources of Funds and Their AcquisitionSocial-Service ContractingRisk Management and Fiscal Incentives

Chapter 10. The Inverted HierarchyA New MetaphorFinding Opportunity: The Foundation of the Inverted HierarchyStrategies for Turning Opportunities into PerformancePowerful Integrating Mechanisms: Field Mentoring, Group Supervision, and Performance-Enhancement TeamsSummaryReferencesIndex

What People are Saying About This

Tom Packard

As in their earlier book, Poertner and Rapp maintain A LASER FOCUS ON THE KEY ISSUES AND PRIORITIES IN SOCIAL WORK ADMINISTRATION, starting with an emphasis on achieving outcomes for the consumer. This consistent focus on purpose, consumer-centered administration, and getting results underlines the importance of these factors relative to all the administrative functions, from information systems to personnel and financial management. The authors give thorough and proper attention to the importance of program design, with an emphasis on the use of theory and research, which is especially important as evidence-based practice becomes more prominent. . . . Application exercises, built into the text, will be very useful in helping students apply the concepts. . . . A MOST WELCOME ADDITION TO THE HUMAN SERVICES ADMINISTRATION LITERATURE, and I am looking forward to using it as a text in my social work administration courses. (Tom Packard, DSW, Associate Professor, School of Social Work, San Diego State University, San Diego)

Leon Ginsberg

Poertner and Rapp provide a modern, updated approach to human services administration—with a focus on the consumers of services. Their models of management center on services to people, several steps beyond the emphasis on adapting business management approaches to social services. . . . Minimizes jargon and provides content on such current issues as contracting with government for the payment for services and evaluation methods for documenting effectiveness. . . . A welcome addition to the human services administration literature and one that is LIKELY TO BE WIDELY USED IN TEACHING AND SCHOLARSHIP. (Leon Ginsberg, PhD, Social Work Program Director, Appalachian State University and editor, Administration in Social Work)

The advent of very compact, very powerful digital computers has made it possible to automate
a great many processes that formerly required large, complex machinery. Digital computers have made possible revolutionary changes in industry, commerce, and transportation. This book, an ...

The Encyclopedia of Social Theory contains over 500 entries varying from concise definitions of key
terms and short biographies of key theorists to comprehensive surveys of leading concepts, debates, themes and schools. The object of the Encyclopedia has been to ...

Human Behavior in the Social Environment from an African-American Perspective, Second Edition is an updating
of the classic text that presents leading black scholars discussing complex human behavior problems faced by African-Americans in today’s society. This new edition provides fresh ...

Living Theory: The Application of Classical Social Theory to Contemporary Life, 2nd edition analyzes major
features of modern society from the classical theory point of view, and suggests how modern life might be explained from this viewpoint. The author examines ...

Are hallucinations and delusions really symptoms of an illness called 'schizophrenia'? Are mental health problems
really caused by chemical imbalances and genetic predispositions? Are psychiatric drugs as effective and safe as the drug companies claim? Is madness preventable?This second edition ...

Never HIGHLIGHT a Book Again! Includes all testable terms, concepts, persons, places, and events. Just
the FACTS101 provides the essentials of the textbook: all of the outlines, highlights, and quizzes for your textbook with optional online comprehensive practice tests. Only ...

Never HIGHLIGHT a Book Again! Includes all testable terms, concepts, persons, places, and events. Cram101
Just the FACTS101 studyguides gives all of the outlines, highlights, and quizzes for your textbook with optional online comprehensive practice tests. Only Cram101 is Textbook ...