COVID-19 Information

May 7, 2020

LYNX is considered an essential service to the community. It is our responsibility to provide passengers access to hospitals, medical facilities and other essential locations around the region. We are encouraging customers that if they are sick or travel isn't essential to please stay home and not ride LYNX.

The latest information on what we are doing can be found on this page.

WHAT WE ARE DOING

LYNX is monitoring the coronavirus. Here is what we are doing to protect you.

Capacity on our buses is being limited. Passengers are encouraged to take seats away from our operator and other passengers in accordance with CDC guidelines on physical distancing. Seats have been marked to provide this guidance.

Careful disinfecting of each bus using CDC-recommended disinfecting chemicals is being performed. Touch surfaces are being wiped down regularly, and spray procedures are being utilized. Certify that 100% of our buses are disinfected every day.

All facilities are undergoing enhanced cleaning and sanitizing several times per day.

Bus cards have been placed on each bus to inform passengers of appropriate measures, as recommended by CDC, for social distancing.

We are working with our partners and vendors to ensure they are following recommended guidelines to keep our passengers and employees safe.

Please remember frequent and effective hand washing is highly recommended by the CDC.

FARE REFUND

To support public safety and social distancing best practices in response to COVID-19, LYNX went fare-free on March 30. To help those out with active passes we will be offering a one-time credit for any remaining days left on your active 7- or 30-Day pass including PawPass, based on when the pass was last used.

Am I eligible?

Customers with an active 7- or 30-Day pass or PawPass are eligible to receive a prorated credit for any remaining days, based on when the pass was last used.

For example:
An active 30-Day pass with less than eight days used will receive a new 30-Day pass.

An active 7-Day pass used four days used will receive three All-Day passes equivalent to the remaining days.

How do I receive my credit?

You can send an email or questions to refunds@golynx.com with the following required information no later than April 15, 2020: