Auto run?

I'm using Family Protection on a Windows 7 Laptop and when I open Google Chrome browser, Family Protection automatically runs and auto-logs in .. great! However, if I open up my Windows Mail program BEFORE I have run Chrome, it does not allow access to check my e-mails i.e. it doesn't automatically run FP. Once I have opened Chrome Windows Mail works fine. Is there a way to set FP up so that it auto runs when I open Mail?

Re: Auto run?

I'll leave the ultimate answer to Family Protection experts or you may be best advised to contact technical Support - it's free by phone or online chat and linked under Usedul Links at the top of this page.

You need to clarify which Windows Mail you are referring to, is it Windows Live Mail? I'm aware that Vista Windows Mail can be installed on 7 using a hack but unexpected results would be normal in that case.

Re: Auto run?

Possibly - but I don't use the product so can't be sure. I'm not sure about the relationship between Chrome and Windows Mail, that sounds very stranbge to me. You could ask support but I have a feeling they will only tell you that as Windows Mail is non-standard on 7 that unpredictable results can be expected.

Outlook is the only one supported in 7. Windows Mail is supported in Vista but not sure how it can be configured in 7 to work OK with this product.

Make sure you don't have Windows Parental Controls turned on as that will clash with FP. That xould be an issue.

Try support and if they don't find a solution report back and I will ask the question on my Monday afternoon Conference Call with McAfee.

Re: Auto run?

Ex-Brit - your helpful suggestions are appreciated so much - thank you for them all. Sadly, they haven't solved the problem BUT in the process of investigating them I have discovered that it is my AVAST anti-virus that is causing the problem! It allows Family Protection (version 2.4) to auto-login when I open a browser (whether Chrome or IE) but will not allow it for an e-mail program (whether Outlook or my ex-Vista Windows Mail).

Will spend some time looking at Avast when I get a chance and will report back in case others have the same issue.