The 11th EY annual report provides an outlook on the direction of the future development of China’s banking industry based on the observations of the businesses, operating models and regulatory environment of 41 listed banks in mainland China.

With tightened margins and an uncertain landscape, we help you set the stage for future growth.

What retail banks must do to stay relevant To remain in the game, traditional banks must retool their approach to customer relationships, according to our Global Consumer Banking Survey of customers in 32 countries.

Get ready for robots Software robotics promises to transform the cost, efficiency and quality of back-office and customer-facing processes for every industry. Are banks prepared?

Business banking: Redesigning the front office 2014 In banking, small and medium-sized enterprises (SMEs) are a potentially profitable, yet often underserved customer segment. Redesigning the front office can help banks tap into the potential that this segment presents.

Financing for a sustainable future Bank of America (BAC) teamed up with EY to measure the environmental benefits of energy efficiency and renewable energy projects financed as part of BAC’s $70 billion commitment to address climate change.

For banks, customer data is the new king Savvy firms use compliance requirements as an opportunity to better understand their customers and drive new revenue, says EY's Steven Lewis in Retail Banker International.

Global Consumer Banking Survey 2011 Our 2011 survey asks more than 20,500 banking customers to share their levels of satisfaction, what they are looking for and their intentions and demands going forward.

Remaking financial services: Banking risk management survey 2013 Our fourth annual survey on banking risk management, conducted with the Institute of International Finance, sees a renewed focus on risk culture – and the challenges chief risk officers are facing to get buy-in for such an approach with their organizations.

Bank Governance Leadership Network The Bank Governance Leadership Network (BGLN) is an elite network of non-executive directors from the world’s largest banks who share the latest perspectives on bank board governance and provide a peer-to-peer platform for discussion of critical and complex issues facing the industry.

Bank director’s summit 2015 recap The impact of regulation on bank structures, the need for agility in attracting investment, potential systemic risk stemming from reduced market liquidity, active investors and board-shareholder engagement were the key themes of this year’s summit. Non-executive directors and senior executives from the largest global banks were joined by regulators and investors.

Navigating the new era of conduct supervision Conduct issues can affect profitability and tarnish the reputations of individual banks and the industry as a whole. Learn practical approaches for addressing conduct-related issues.

Client protection in microfinance EY, in partnership with NpM, researched the current state of law and regulation in microfinance. This report focuses on over-indebtedness, responsible pricing and transparency.

Stay up to date with our quarterly summaries of key themes from the most recent earnings reporting season.

Key themes from 3Q 2016 earnings calls In 3Q 2016, the macroeconomic environment was relatively settled, with fewer instances of extreme market turbulence, oil prices recovering to the US$50 per barrel range and no major downgrades to global economic growth.

The 11th EY annual report provides an outlook on the direction of the future development of China’s banking industry based on the observations of the businesses, operating models and regulatory environment of 41 listed banks in mainland China.

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