SmartThings Support

Samsung Account Update FAQ

Updating to Samsung accounts

Why are SmartThings accounts updating to Samsung accounts?

This is a step forward in our journey to prepare you for the new SmartThings app, which will bring you access to Samsung devices and services in addition to the hundreds of Works with SmartThings products you already use and love. You can read more about Samsung Accounts here.

Once you’ve updated your login account, please continue to use the SmartThings Classic app until you receive additional communications from us. We’ll be back in touch when the next steps are ready, and we’ll give you plenty of time with each step to transition to the new SmartThings app.

How do I update my SmartThings account to a Samsung account?

It’s easy to update your account in the SmartThings Classic app. When you see a banner with an account update notice, just follow this guide. Note that this is being released in small groups to ensure the best possible experience, so not all users will see the update at the same time.

Can I use the same email address and password for my new Samsung account as my original SmartThings account?

Yes, you can use the same email address and password, or choose new ones. You can also change your Samsung account email address and password later.

What happens after I update to a Samsung account?

You will be logged out of the SmartThings Classic app on any other mobile devices. Going forward, you will use your Samsung account credentials (email address and password) to login to SmartThings Classic.

Note: If you were logged in to the IDE during your account update, you should log out and log back in with your new Samsung credentials.

When you see the update prompt in the SmartThings Classic app, you can update to a Samsung account at a time of your choosing. This is being released in small groups to ensure the best possible experience, so not all users will see the update at the same time.

General

What does account update mean for shop.smartthings.com and community.smartthings.com?

Your Shop and Community accounts are separate from your main SmartThings account. Those usernames and passwords will not be affected by this change and you will not use your Samsung account to log in to the Shop or Community.

What does account update mean for my Windows mobile app for SmartThings?

The Windows SmartThings Classic mobile app no longer receives updates and, as such, doesn’t support the account update or Samsung account logins. You would need to switch to an iOS or Android device to complete the update. Unfortunately, once you update your login credentials, you will no longer be able to log in to the Windows SmartThings Classic app.

What do I need to do for the new app?

For now, just make sure you update your account to a Samsung Account when you see the prompt in the app. Once you’ve updated your login, please continue to use the SmartThings Classic app until you receive additional communications from us. We’ll be back in touch when the next steps are ready, and we’ll give you plenty of time with each step to transition to the new SmartThings app.

Help

I see two duplicate Home Locations on my account after updating.

Your Samsung account may have automatically created a default Home Location, separate from your original Home Location with your connected devices. After updating your SmartThings account, all of your Locations are saved and moved into your Samsung account. If you want assistance removing your empty Home Location, please reach out to support@smartthings.co.uk.

When authorizing third-party integrations, like Amazon Alexa or Google Assistant, be sure to select your correct Location. The Location selection list on the authorization page will indicate how many devices are connected to each Location so you can easily choose the Location you want.

I closed the SmartThings app before I completed the update process. What do I do?

No worries! You simply have to re-start the update process from the beginning in the app.

I tried to update my account and now the SmartThings app is asking for my Welcome Code. Help!

You may have created a new Samsung account instead of signing in to your updated Samsung account. Exit from the screen and log back in.

Or you may have logged in to your existing Samsung account before updating your SmartThings account to Samsung. Log out and log back in with your original SmartThings account credentials and follow the in-app prompts to update your account.

I don’t know if I have a Samsung account already. How can I check?

You can check if you have a Samsung account for your email address here.

I have a Samsung account already, but I can’t remember my Samsung ID or password.

You can get help finding your Samsung ID or resetting your password here.

Samsung says my email is already tied to an existing Samsung account.

You may have already created a Samsung account with that email address. Sign in with that email address instead of creating a new account. If needed, you can recover your password here.

The new SmartThings app says “No account found with that email.”

The new SmartThings app will not allow you to log in with your SmartThings credentials if you have not updated your SmartThings account to a Samsung account. Follow the instructions here to update.

I want to use a different Samsung account for SmartThings than the Samsung account I use for my other Samsung apps.

You can only be logged in to one Samsung account at a time for all Samsung apps on an individual device. If you log in to a different Samsung account in SmartThings Classic, you will be logged out.