Is RateX or the seller processing the full/partial refund for me?

For Amazon

Refunds for Amazon orders pay via RateX will be automatically refunded to your Amazon account Gift Card Balance, which you can use for future purchases. If you wish to refund the Gift Card Balance, please contact us for further assistance.

For Taobao

In the event where you require a full/partial refund for the following:

1) Your delivery failed to follow through (missing items etc.)

2) Changes in final price made by the seller on Taobao

3) Cancelled purchases made by the seller on Taobao

Please make a refund request to RateX. Once we verify that the RMB has been refunded to us, we will then proceed with refund to you via your payment method. For card refunds, it will typically take anywhere from 5-10 business days, depending on your card's issuer.