Vodafone humbled – pays Rs. 30,000

VODAFONE HUMBLED: COMPENSATED ME WITH RS.30,000.

I purchased two handsets for Rs.6398 in 2008 from HUTCHISON MAX PAGING PVT. LTD., a Vodafone dealer in Mumbai on which the name of Vodafone was inscribed. There was two years warranty. Many a time they couldn’t get connected to the network and were giving lot of trouble.

I requested the dealer to replace the handsets which could be operational but they refused.

I filed the case in Consumer District Court, Bandra which ordered Vodafone to refund me Rs.6398 with Rs.4000/- as compensation for legal expenses and hardship I suffered. I didn’t accept the amount and appealed to the State Consumer Disputes Redressal Commission, Maharashtra, Mumbai and argued the case in person on 30eth April 2013.

Commission passed the order in my favour.

Accordingly I received from Vodafone on 22nd May 2013 the cheque of Rs.6398 as the refund of my purchase price and a further cheque of Rs.30,000 as the damages.