FAQ

We'd love to! We understand that decorating your home can be daunting task but our interior designers would love nothing more than helping you style rooms you'll love for years to come. Visit one of our showrooms or contact our customer service team at info@mattblatt.com.au to find out how you can engage one of our experts to assist you.

Can I view your products in person?

Most of them – yes. We have 12 Matt Blatt showrooms across Australia where you can view our fantastic range of furniture and homewares. Find your nearest store here. Please note that it is not always possible to have every item on display in each showroom, so if there is particular product that you are interested in feel free to contact our Customer Service team on 1300 628 825 or your local showroom to find out if it is on display.

Products marked ‘online only’ cannot be viewed in our showrooms. These items will be delivered directly to your door from the supplier.

Do your products come assembled?

Unless otherwise stated, Matt Blatt furniture does not come pre-assembled. All our products include simple step by step instructions on how to assemble. Please call our customer service line on 1300 628 825 if you require additional information regarding specific item assembly.

We do offer a premium assembly service for metro areas. A Matt Blatt representative will go to your home or office, unpack and assemble your goods, and remove any rubbish. Please contact our customer service team on 1300 628 825 or at info@mattblatt.com.au for a quote.

Please note that if your goods are assembled and packaging removed, we cannot accept a change of mind return.

What is the Matt Blatt warranty?

Matt Blatt provides a 12 month warranty for products that have been purchased in Australia. This warranty is subject to the Australian Competition and Consumer Act 2010 (Australian Consumer Law). The benefits provided in this warranty are in addition to other rights and remedies of a consumer under the Australian Consumer Law, and any other laws in relation to the products to which this warranty relates. The warranty period commences from the date that goods are received for a period of 12 months.

This warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This warranty is not transferable. Warranty does not apply to goods that have been altered by the user in any way. If a replacement due to a warranty claim is necessary, replacement goods can be shipped to an Australian address only.

Matt Blatt lighting is wired according to Australian electrical standards and may not be in line with the standards of other countries. As such, Matt Blatt is not responsible for any compliance issues or problems that may occur with lights that are taken outside of Australia.

Payments & Ordering

What payment methods can I use?

We accept the following methods of payment: Credit Card (Visa, MasterCard, American Express) and Paypal. All payments are charged in AUD. Please note goods will not be dispatched until full payment has been received by Matt Blatt.

Will my payment details be secure?

When purchasing from Matt Blatt your financial details are passed through a secure server using the latest 128 bit SSL (secure sockets layer) encryption technology. 128 bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard. If you have any questions regarding our security policy please contact our customer support centre at support@mattblatt.com.au

Does Matt Blatt offer payment free terms?

Yes, we are pleased to be offering our clients interest free finance. We provide approved applicants with 12 months interest free on all orders $1000 and over. This offer is only available on purchases made in store, for more information please see our friendly showroom staff.

How can I use a gift certificate?

All Matt Blatt gift certificates are redeemable for merchandise only. Physical gift certificates purchased in store can only be redeem in store, and digital gift certificates purchased from the online store can only be redeemed online.

What happens after I place my order online?

After your order is placed online, you will receive an email confirmation with your order details. After your order is processed, we will notify you by email and/or SMS when your order has reached our warehouse for picking. We will also contact you by email, SMS or phone when your order is shipped with the relevant tracking information.

How do I see my order information once I've placed my order?

A confirmation email with your order information and invoice will be sent to the email address provided at checkout. If you have misplaced your confirmation email you are also able to log into your account from the website and view your past orders where you will be able to access and print off your invoice.

Can I change or cancel my order after I've placed it?

If you wish to cancel or change your order after completing the transaction you may get in contact with our Customer Service team via telephone on 1300 628 825 or via email info@mattblatt.com.au

Delivery

Where does Matt Blatt ship to?

We are able to deliver to any address within Australia. Unfortunately we are not able to ship internationally at this time. If you would like to organise your own shipping internationally, we are able to deliver to any port within Australia for you. Alternatively, you can organise for your order to be picked up from our Regents Park (NSW) or Oakleigh (VIC) warehouses.

When can I expect my order?

Your location and order size will impact on the speediness we can get your order to you. Provided all items are in stock, delivery lead times are as follows:

NSW, VIC, QLD and ACT metro areas between 3 and 10 business days.

Perth and Adelaide between 5 and 12 business days.

Non-metro areas (including Hobart and Cairns) between 12 and 18 business days.

For special requirements, please contact our customer service team on 1300 628 825.

Can I pick up my order?

Most in-stock products can be collected from both our Sydney Regents Park warehouse and Melbourne Oakleigh Warehouse at no charge. Orders consisting of non-bulky goods can be transferred to one of our showrooms for pickup, also at no charge.

Please note that we do not carry stock at these showroom locations for you to take home. If you would like to have your order transferred to a showroom for pickup, this will need to be pre-arranged when you make your purchase in-store or online through our store pick up option at checkout. Not all showrooms can accommodate large or bulky goods for pick-up at this time.

Products marked ‘online only’ cannot be picked up from our showrooms or warehouses. These items will be delivered directly to your door from the supplier.

Can I get someone to assemble my furniture for me?

While all of our products include simple step by step instructions on how to assemble we do offer a premium assembly service for metro areas. A Matt Blatt representative will go to your home or office, unpack and assemble your goods, and remove any rubbish. Please contact our customer service team on 1300 628 825 or at info@mattblatt.com.au for a quote.

Please note that if your goods are assembled and packaging removed, we cannot accept a change of mind return.

Do I need to be at home to accept my delivery?

All our shipments contain valuable goods, because of this our carriers are contracted to produce a Proof of Delivery.

How much is delivery?

On the item listing page, under the 'Delivery Info' section there is provision to enter your postcode and quantity to get an estimate of shipping costs to your area. If our shipping calculator is unable to work out your shipping, please call our customer service team on 1300 628 825 to obtain a price for delivery.

All deliveries have freight charges calculated depending on the size of the order (some orders must be delivered by a 2 or 3-man crew for safety reasons and to ensure you receive the best service possible) and the delivery address. We pay a premium to our professional furniture removalists to ensure the best service possible. All shipping costs are inclusive of insurance.

Depending which product(s) you’ve purchased, you may be able to pick up your order free of charge from either our Regents Park (NSW) or Oakleigh (VIC) warehouse. You also have the opportunity to have your order transferred to one of our showrooms for pickup. Please note: Due to OH&S requirements, this service is available for non-bulky items only.

Products marked ‘online only’ cannot be picked up from our showrooms or warehouses. These products will be delivered directly to your door from the supplier.

What is your Bulky Goods Delivery Policy?

For exceptionally bulky goods, such as marble or concrete dining tables, we believe your purchase deserves a special degree of handling and care and will be delivered by furniture removal specialists directly to you.

Due OH&S restrictions and the significant weight of these products, we’re only able to deliver it to the front door – or just inside – of ground floor premises, or to load it into a suitable lift with easy ground floor access.

Please note we’re unable to carry this product up a steep driveway, up or down stairs or to carry it if there’s no parking at the front of your premises. In these circumstances, alternative arrangements will need to be made at your own expense.

What is your delivery policy?

Deliveries for non-bulky and non-fragile goods are to your front door only. For bulky or fragile goods we believe your purchase deserves a special degree of handling and care. To ensure this we use professional furniture removalists who call to confirm a time for delivery and take extra care throughout the entire process. Your item/s will be hand unloaded and carefully placed in your home or office by two professionals. This service does not include unpacking or rubbish removal.

Changed your mind? No drama. We’re happy to issue you with a store credit to the value of your original purchase (less freight) so you can choose something you love instead. Please just return your item/s to our Sydney or Melbourne warehouse in unmarked condition with its original packaging within 7 days. Once we receive the goods, we’ll issue your store credit quick smart so that you can begin browsing again.

If your goods have been assembled and the packaging has been removed we cannot accept a ‘change of mind’ return. Electrical products, orders shipped overseas, floor stock, custom order or special order items are not valid for a change of mind return. We’re also unable to issue refunds for ‘change of mind’ returns.

Please download the following Returns Form and attach to each box being returned: Returns Form

Unwanted items must be returned to one of the following addresses in full original packaging:

For ‘online only’ products, if you change your mind and opt to cancel your order BEFORE it’s been dispatched, you will receive a full refund.

Once your order is on its way, you can claim a refund minus a 20% re-stocking fee and your original shipping costs so long as you return your item to the supplier’s warehouse (contact Customer Service on 1300 628 825 for location details) undamaged, unassembled and in its original packaging within 14 days of receiving it.

How long do I have to return my order?

Items must be returned to our warehouse in original, unmarked condition and packaging within 7 days of receiving your order.

How long does it take to process my return?

Provided all the return conditions are met, we will issue your store credit within 72 hours of receiving your returned item/s.

Your consumer rights

The goods you purchase come with guarantees that cannot be excluded under the Australian Consumer Law. If your product is faulty, broken or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law please contact us as soon as possible with your name and order number and our customer care team will look after you.

Need Help with your order?

Our friendly staff is here to help, please feel free to call us or email us your enquiry.

In the meantime, perhaps you’ll find what you’re looking for on our FAQ page