Smart Bro Sucks!

If you’re looking for Smart Bro reviews before applying for a Smart Broadband connection, you probably have landed to several blogs and forums and read a lot of negative reviews from 99% of unsatisfied Smart Bro subscribers nationwide. Complaining, complaining and complaining because of the super high-speed connection that Smart Bro provides them. Well, I’m not complaining because I love Smart Bro.

Smart Bro does not offer high-speed broadband connection, but a super damn slow internet connection that goes on and off. I love Smart Bro because it keeps me awake and wait for it to go up again if it goes down. If it’s disconnected, I’ll just click diagnose and windows will detect what’s the error. If windows cannot detect the error, I’ll click diagnose again until my Smart Bro internet connection will come back to life for a few minutes. But after a few minutes of glorious web browsing and enjoying the miraculous connection, my browser will suddenly notify me that the “Page Cannot be Displayed” because Smart Bro died again. So I’ll do that “diagnose” routine again, then I’ll go back online, then offline, then online again! Is that amazing? I bet it is!

My Smart Bro connection happily fluctuates and I’m so satisfied by its performance. And oh… I would like to say again that I’m not complaining about Smart Bro. Actually, I would like to commend them for their excellent service! If you’re curious why my post title is “Smart Bro Sucks”, it was purely ironic. I just want to get some traffic for people who were searching for Smart Bro negative reviews, that’s why my post title was “Smart Bro Sucks”. But they don’t suck, they RULE! Smart Bro is the number one broadband internet connection provider in the Philippines! (Sarcastically speaking).

If you get disconnected, just reconnect it again. If you can’t connect again, you can call their friendly Tech Support to help troubleshoot your internet connection. If nothing happens, just be patient. Your connection will eventually come back after a few days (or weeks). All you need to do is relax and be very very patient.

Are you using SMART Broken? I mean.. Smart Bro? And you can’t connect to the Internet? If so, you can try these tips from Kate (A former Smart Tech Support who left a comment below):

FIRST TIP: Check your IP Address (Smart Bro’s IP address is in the series of 192)
Your IP should not be static.

For 192 series who can’t connect to the internet or browse any website:
1. Open the command prompt and have a ping test;
1A. ping test for gateway: 10.0.0.1
1B. ping test for wireless gateway: 192.168.224.1
2. Check the proxy settings: All of the boxes should have no check.
3. Clear all private data (e.g.: cookies, files, browsing history)

If you still can’t connect to the internet try these:
» Restart your PC and unplug the POE/Motorola adaptor for about 30 seconds, then plug it back.
» Check your IP and try to browse if it works.

SECOND TIP: If your IP address is on series 169:
1. Disable/Enable LAN
2. If your IP is still in 169 series, restart your PC and unplug/plug POE/Motorola adaptor for about 30seconds.
3. Check the IP address
4. Check the cable if it’s properly connected
5. Check the proxy settings
6. Try to browse again.

If you’re so tired in doing those stuff again and again and still you can’t connect to the internet call Smart Bro’s Hotline at *1888 so that Smart Bro can check the parameters of your antenna from the Base Station.

Have patience, don’t be mad about the service. These are just machines built by human hands so it’s not perfect same as human beings. Simple but it makes sense.

If you still have concerns, just make a follow up about it by calling Smart Bro’s Hotline at *1888.

Peace! 🙂

Update February 13, 2009: Smart Bro Improved their Speed. This is my new Smart Bro Speed Test Result based on Speedtest.net, a whooping 0.10 MBPS! That was fast! Congrats Smart Bro and thanks for upgrading my Internet Connection Speed!

Update May 28, 2009: Smart Bro Improved their Speed. This is my new Smart Bro Speed Test Result based on Speedtest.net, a whooping 0.39 MBPS! Hoping to reach 0.50 MBPS by next year. Hehe

Update October 5, 2010: Smart called me and asked if I still have problems with my Internet connection. So far, my Smart Bro is working just fine and my connection is very stable, but it’s very slow. If I watch 1-minute video in YouTube, I need to wait for 4 to 5 minutes for it to buffer. Imagine how annoying is that. O_O

Here’s my latest speed test result from Speedtest.net

August 10, 2011 UPDATE: After using Smart Bro for more than 3 years now, It’s still safe to say that they suck. My internet speed is now slower than everrrrrr!

August 4, 2012 UPDATE: It’s always raining this month. But Smart Bro is not slower than last year, neither faster. It’s now gone. Gone with the rain.

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wala naman kaming problema sa connection ng smartbro… ang problema, ST**P*D ang tech suppport ant customer service reps nila! mali-mali ang information at instructions na binibigay! kahit contractor nila, UNPROFESSIONAL! hindi marunong tumupad sa appointment. gagawin ka rin katulad nilang T*NG* na maghihintay sa kanila only to find out later on that they will not be able to make it on time, without even informing the customer. tapos, darating sila ng walang pasabi man lang! During the most unexpected time of the day!

i’ve been on smart bro for a year now. i even had it relocated when i moved to my home in guadalupe. though sometimes it has its quirks, smart bro works way better than pldt. noemi was right. pldt sucks big time!

this is a ncie way of saying smartbro—make that pldt’s dsl as well—–SUCKS! and they’re tryign to lure more peopel to the system–http://datelinedavao.blogspot.com/2007/12/smarts-plan-799-not-so-smart-after-all.html

jeh,san b place mo?I prolly read about +500 reviews regarding net providers..mapa cable/wireless…absolutely cable is much better than wireless..back then SmartBro feedback are all negative you can only bump to few ones that are positive, but the service seems to be improving..Just like with the other guys that posted here I dont have any option but availing what SmartBro offers..but I prefer PLDT MyDSL sana,kso hndi abot sa lugar namin..kaasar.

MY LOCK IN PERIOD FOR SMARTBRO IS ALMOST UP. I AM SO RELIEVED THAT SOON I’LL BE FREE FROM THE POOREST SERVICE SMART HAS TO OFFER TO THE FILIPINO PEOPLE. THE 7X FASTER THAN DIAL UP CLAIM THEY SO PROUDLY AND FLAMBOYANTLY ADVERTISE IS A BIG SCAM! A BIG LIE AND DECEPTION THAT THE GOVERNMENT’S AGENCY CALLED NTC NEVER DARED TO ACT UPON. WHAT DO YOU EXPECT ANYWAY FROM A COUNTRY RANKED AS THE NUMBER ONE MOST CORRUPT NATION IN ASIA? MAY GOD SAVE US ALL!

you need to shift to wire-based broadband. wireless kasi ang Smart Bro. they depend on Smart’s cell network. that’s why the maximum speed you have is only 300+ kbps. it’ll never reach at least 1mbps which is the speeds offered by Globelines at P995 and Bayantel at 900++. i’m not sure with PLDT though.

kaya for those with land-based broadband, don’t shift to Smart Bro. =) if you have no other choice, this is the only logical choice to get connected.

well my connection is really good though for the past 5 months. i’ve never experienced that my internet is down… im playing online games and my pc is 24/7. internet never gets dwown with smartbro.. but now.. i don’t know im starting to experience the putolputol connection… OMG.. i hate it… but they said there is a problem with the base stations… and we need to wait for no Estimated Time Resolved. WTF!.

I was lucky… I’m now a host in seeding! Seed for torrents! Go BRO! After my lock-in period expires (6months remaining), I’ll try to transfer to PLDT MyDSL. It’s a good choice within my vicinity. Ayus ‘to!

If you want to watch movies (that may take an hour to load for SmartBro users), go to a site with the following host:

Todou.com
56.com

This host divides the whole videos (maybe 30mins-50mins), this will allow you to watch videos more efficient. This is like watching Video CDs. I’d like to recommend you to go to Surfthechannel.com. This is an open source hosting. Same as Quicksilverscreen.com/Truveo Video Search.

If you encounter slow performance on downloading, use Internet Download Manager, they’ve got the right logic which makes your download more efficient by looking for more mirrors or something they just didn’t tell anybody. Try and get satisfied!

Also, I recommend you to use Firefox 2 or Firefox 3 Beta 5 (It not just look beta, it feels like a stable version). It’s easier, safer and faster than any browsers.

One thing, as I’ve observed, a few people encounter problems watching streaming videos with Firefox (old computers/lan cards exist). Try watching with the Safari browser.

If you want to have a superb speed, I think it will be on Late 2009/Early 2010.
I’m sorry about it. But it’s true, we need another foreign company for these wanted speed.
Sometimes, being independent isn’t good. That’s the way it is.

Try to tweak your PC, update your drivers, update your LAN CARDS, and be conscious about BALANCED CONNECTION. We can’t insist that we’ve got a superb connection, try to understand about the situation of the development of our internet connections.

If you want a superb connection, swim until you’ve reached U.S.! There you can have a speed about 1.5MBPS-10MBPS (1MB+/s is the download speed their… maybe higher than that!).

I JUST CALLED THEM A WHILE AGO I WAS COMPLAINING BCOZ I THOUGHT IM BACK WITH MY OLD DIAL UP CONNECTION!! SO THEY TOLD TO OPEN THIS CHECK THAT!! AFTER ALL OF THAT IT STILL IN BAGAL UP CONNECTION MODE!!

I JUST HAVE TO WAIT FOR MONTHS TO END MY CONTRACT TO THEM AND AFTER THAT ILL SWITCH TO BAYAN DSL I SWEAR!!

I APPLIED FOR BROADBAND JUST BCOZ OF YOUTUBE WE KNOW THAT ITS IMPOSSIBLE WITH A DIAL UP CONNECTION AND IF ITS NOT FOR THAT I JUST GO BACK TO MY OK DIAL UP CONNCTION PAYING ONLY THE TIME I USED AND ITS FREE ON OFF PEAKS TIME!!

How to look for better signal using Smart Bro usb.
-Get your laptop & smart bro usb,
-ride in your car and drive down the road,
-keep on driving until you find a better signal then stop the car
-try driving in the skyway. hehehe

Not that I want to argue with the CSR’s but, when they tell you, “within 24 hours, you’ll receive a message via phone call or text…” is that an SOP? does that really happen or glitches still occur? I had to report twice before I got a message from Smart telling me when they’ll fix my connection.

That’s just normal. Try to use Usenext, there you’ll find the compared speed of what kind of connection you have…

I’m giving you an example:

Every 384k connection, you’ll be getting the range of 45-61kb/s. You can’t change that, that’s the maximum speed that SMART can give you, of you want more, try Globelines Broadband. There, you’ll be getting a 512k connection, with additional 15-65kb/s. And that depends if your place is congested by too many users. As more it is congested, the more you’ll be getting slow speed. Or if you want a greater connection. DON’T USE BROADBAND! Try the Wired Connections. Globe, Digitel and PLDT is the primary Wired services here in the PHilippines. PLDT’s more affordable.

I am also planning on purcashing the smart bro kit… or subscribing to smart bro 999 as a back up with my destiny broadband connection. Sometimes kase nag kaka problem yung Mydestiny e i need an alternative. Any feedback from Marikina area? If ok ba yung cellphone signal, it means ba na ok din yung magiging connection with smartbro? thanks and have a good day to everyone 🙂

As far as I know, there are differences between the connection of SmartBRO with your cellphone (the signal I mean). They’re separated. Ask your neighbors near you, if there’s someone who had subscribed SmartBRO connection, it’s good to have it, but if there’s many, try other packs like PLDT Quick Install Kit or Globe Broadband.

For those who still experience difficulties with the connection, don’t stop calling SmartBRO Customer Care Service, or if possible, try to email them at customercare@smart.com.ph, I guarantee you the best result, someone will take over to fix your connection. 😀

I am Noel D. Pascua, a customer. I would like to request the termination of my broadband connection, which I applied last June19,2008 due to two specific reasons: poor service and slow connection.

I applied thru your website and availed the “bundle promo” which supposedly included a free flash disk or USB upon subscription. Up until to date, I have yet to receive the flash disk. I have followed up this concern over and over again thru your Customer Service Hotline. Your agents always promise to call me back within twenty-four hours for feedback – they never did. I resolved to take matters into my own hands and went directly to five wireless centres to hopefully obtain the USB. I have checked the following sites with inclusive dates:
· SM Megamall – May 17 and May 25, 2008
· EDSA Shangrila – May 17 and May 25, 2008
· Robinson Galleria – May 17, May 24 and May 31, 2008-06-16
· Mall of Asia – June 15, 2008
· Sta Lucia East Mall – May 25, June 8, June 15, 2008

All sites have informed me that they were all “out of stock” which I find very disturbing and unlikely given the fact that this is a wide spread promo. Customers like myself expect that you deliver on your end when announcing and implementing these promotional adverts.

Another concern of mine is the kbps connection speed. As what you have advertised, connection speed should be 384kbps. Due to my scrupulous nature, I always check my internet speed on 2wire.com and the site depicts that my connection speed is at 178kbps, not even exceeding that of 200kbps.

I specifically chose your services among other retailers simply because of the “bundle promo” as well as the supposed connection speed – both of which I am dissatisfied. As such, I have decided to terminate our business transaction based on the aforementioned reasons.

I have an idea regarding on your 1 year lock in period. But I didn’t receive a copy of your contract nor did sign a hard copy. You shouldn’t charge me termination fee. I’m going to pay only the time span I used. Please deduct it from my Advance payment of Php999. and I’m willing to give your canopy and wires for full-out, just call me for schedule.

My connection was a bit boggy during the start of my subscription to smartbro and after a mall was built behind us (which blocked my access to the base station,, After nun wla na.. I have been DLing GBs of data since then.. It depends cguro sa location cause I haven’t hearing any complaints from any of my neighbors..

I HATE SMART BRO!!! FOR TWO WEEK, I DIDN’T HAVE ANY FUCKING INTERNET CONNECTION. I CALLED THEIR CUSTOMER SERVICES EVERYDAY FOR THAT TWO WEEKS. THEY SAY THE SAME SHIT BUT NOTHING HELPS. I FOLLOWED UP THEIR TECH SUPPORT BY TEXTING THEIR TECHNICIAN AND THIS IS WHAT HE SAID TO “SIR WLA NMN PO ME PNANGAKO N BBLIKAN Q KYO! SMART PO ANG NAG EESCHEDULE NA MGA S.O NMINS ARAW ARAW. TXT NYO NLNGPO C CHARLES MLPT LNG NMN PO SYA S INYO!” WHAT THE FUCK?. I WANTED TO TELL THAT GUY THAT THAT IS HIS FUCKING JOB! AFTER I GOT MY CONNECTION BACK, THEY DIDN’T EVEN GAVE ME ANY REBATES OR DISCOUNTS FOR THAT TWO WEEKS THAT I DIDN’T HAVE CONNECTION. AND THEIR BILLS ALWAYS (ALL THE TIME) ARRIVES LATE. ASIDE FROM THAT, THEY OVERCHARGE YOU. RIGHT NOW, MY BILL HAS 30 PESOS ADDITIONAL PAYMENT. I DON’T KNOW WHERE THE FUCK IT CAME FROM. THE CUSTOMER SERVICE PERSONNEL DON’T KNOW ANYTHING. THEY HAVE TO REPORT EVERYTHING TO SOMEONE BEFORE THEY CAN GIVE PERTINENT ANSWERS TO YOUR QUESTION. THEIR SERVICES ARE INCONVENIENT! BEFORE YOU CAN GET THE SERVICE THAT YOU WANT, YOU TO DO THIS AND GO TO THIS PLACE. FUCK THEM. I FUCKING HATE SMART BRO!

i asked for a rebate but they didn’t approve it. for two weeks i didn’t have an internet connection and for that two weeks i’ve been calling their customer services still they didn’t approve it. FUCKING BULLSHIT TALAGA ANG SMARTBRO! although, i commend the other smart services. i just hate smart bro.

Its easy to criticize dumb bro, like the fact that I haven’t been able to pay my bills or manage my web site for nearly 3 weeks, but why not look on the bright side. Here are ten reasons to like dumb bro:
1. my wireless router is virtually new, bandwidth is too narrow to support it
2. I’ve spent countless hours on the phone with dumb bro customer service representatives, until they stopped taking my calls
3. I’ve been able to memorize my IP address–they ask for it every service call
4. I’ve been able to memorize my physical address–they ask for it every service call
5. I’ve saved money–ebay cuts off so often that I can’t bid
6. my dog is happy, I have more time to walk him
7. my solitaire game has improved–waiting for pages to load
8. my wife is mad at someone else, generally dumb bro when we have no connection
9. my bartender is happy–enough said
10. woops . . . I’ve run out of reasons to like dumb bro

Thanks for the review… Right now i’m still shopping for an ISP and thanks to this I have excluded smart bro in my list the only ISP left on my list are Pldt(DSL) and Globe Broadband. What can you say about this two ISP’s?…. mga wired gusto ko kc mhirap na baka mgkaagawan ng signal. Naliwanagan ako.. hehe buti n lang hindi ko pa naipasa ung application form na na-fill-up-an ko na..

I will try to be emphatic here. This is my story and so of others who put their trust to a product they had truly believed in. I’m doing this not to smear a reputable company’s good name but to make the Smart Communications, Inc
correct the way they promote their product and stop these misleading advertisements.

TO WIT:

Smartbro is the highspeed mobile internet connection.

Surf up to 7x faster than dial up.

Nationwidest coverage “Just Plug it” Kahit saan.

THE TRUTH:

I bought smartbro but found myself having to wait an average of 30 seconds before a webpage is done in loading up. Thats the time when I decided to really measure the time it takes to just open a webpage and so here they are –
Yahoo 25 seconds, friendster 40 seconds, msn 40 seconds, flickr 50 seconds.

There are only selected areas from which I experience fast connection. In most places the connection is
very very slow.

I surf mainly to upload pics. Nothing beats flickr.com. Here’s what the smartbro did for me. At flickr I clicked upload pics then chose a pic and I used stopwatch of my cp to record the duration. As soon as I saw the filename of my pic in the corresponding box I clicked Upload Photos button and start the stopwathch all at the same time. It was so slow that I was able to prepare and eat a heavy meal. Finally, I saw 98% at the top bar of the window. I marked the time at 00:29:54:01. A little bit later the top bar read “Processing….”. I marked the time, 00:30:16:20. Yes, it took me 30 minutes to upload a 3.45 mb image using the smartbro modem.

THEIR REASON:

Smartbro hotline is *1888. I talked to two different persons with two conflicting response. They both did informed me that the smartbro properly runs only at 3G, a thing first time I heard that they should have mention earlier when I bought the gadget, which brings me to my first question – “Why does Smart Communications does not specify in their ads and information campaign that smartbro will only work fast in 3G?” and to my second question which comes naturally – “Why do the seller at the their branches don’t say anything about this?” I only get G signal in most locations even in the place I live. In 10 places I gone to there are only two locations I got 3G signals. The first person told me that within 24 to 48 hrs the system will work out fine and that I would be getting 3G signal on my place, of course he did get my address first. After he gave me referrence for follow up we hanged up. Two weeks had passsed nothing changed and I called *1888 again. The second person I talked to told me without getting my address that it is for evaluation for whatever he meant he kept telling me “it is for evaluation” “it is for evaluation” and that I have to wait untill my location (where i live) get 3G signal. Does it mean I have to wait endlessly while “they are evaluating” and meanwhile suffer in a very very slow internet connection? Why should I be the one to suffer in lapses very clearly commited by their personnels? I should have not bought this useless gadget if I had known this hidden reality.

TO SMART COMMUNICATIONS INC., PLEASE EXPLAIN YOUR SIDE. IT IS VERY CLEAR THAT YOU ARE NOT TRUTH IN ADVERTISING YOUR PRODUCTS AND SERVICES. PEOPLE WILL ONLY SHUN YOUR PRODUCTS AS THEY GET TIRED OF THESE VERY ANNOYING INCONVENIENCES.

👿 really fluctuating! i have only until feb. to finish my subscription, after this, im done with this worthless isp. 😡
to those who are planning to get smart bro, pls. include (medicol) in your list.. to subdue your headache! 😀

I’m a technical cosultant for a US based company and I bought a smart bro pre-paid kit so I can connect to the internet whenever needed, wherever I am with my notebook. Smart Bro, smart ha. It turned out I got out-Smarted, conned by this swindler company who fuc kin promotes the product as something it is not! 😡

yes they are a swindler company indeed.. I don’t know how they can sleep well at night after robbing their customers with their eyes open.. here is my unfortunate experience with smart bro http://www.roysencio.com/my-smart-bro-problem/

it really suckss… its my third month receiving intermittent connection every 12 minutes for 1 minute disconnection. when i called the hotline, they have the same answer…” ok naman po yung connection nyo”

Wow.. I once used smart bro. But that first time must be the last time for me. I hate it so much that time I want to throw it away. I was blessed that I’m not the owner of that kit. I would rather wait for long time waiting for the PLDT people to connect my computer to the internet rather than having it instant. Shit! I hate SMART BRO so much..

Greetings
I have been a smartbro(ke) subscriber since Sept 2007. I am very familiar with their poor service and support.

In November of 2008, they issued a new bill format. They sent a brochure highlighting the change- just a simple change that shows the actual cost of service and the VAT tax separately. At least that’s what they want you to think.

Get your October bill and November bill and compare them. Look at the top left of the bill- where it says “statement of account.” Under that it says “Statement date” then it gives the date of the bill. Under that it says “billing period covering.” That is what you need to compare. The October bill says “Billing period covering: Oct 26 2008 – Nov 25 2008.” On the November bill the “Billing period covering” date has been altered… it says Oct 26 2008- Nov 25 2008… the SAME period as the October bill says!

I wasn’t aware of any billing problem until they told me in November that I owed p999 more than I thought. I always pay 2 months in advance because I am 1 hour away from the payment center. When I called them about this, they gave me a big song and dance saying that the payment for August wasn’t received so they applied it to that month. But I have the receipt for the August bill payment. I spoke to a supervisor whgo promised to email me an accounting. I never received it.

I was too busy to follow up at the time, so I put it on the back burner. Friday, Feb 6, I called to follow up on a rebate that was already 4 months overdue. They asked me to look at the bills for the rebate… of course it wasn’t there. But that’s when I noticed the billing period change. I spoke to a supervisor who quickly admitted that there had been “many, many complaints” about the problem and smartbro was going to issue a “mass rebate” because they discovered the billing error caused the computer to wrongly double bill ALL SUBSCRIBERS for the period of Oct 26 2008 – Nov 25 2008!

I told her to FAX me the details of the rebate. She said she had to wait until Monday, Feb 9 because the billing department was closed for the weekend. On Monday she called me, and began the most incredible excuse-filled, apologetic pile of horse crap I have ever heard- she said that I was “not affected” by the billing scam, so I would not be getting my 999 back. I told her she had 24 hours to have the “support team” who told her that to call me directly and explain the billing error to me. If she did not, I told her I would presume that I am correct, because of their silence, and post the scam on every forum I could find, and also contact the NTC (Mrs Briones is the one in charge of the Smartbro division).

I waited 2 days, and nothing else happened. So here I am, reporting to all subscribers to CHECK YOUR BILLS and make sure smartbroke has not double billed you for that time period. I am now going to log off, and write a letter to Mrs Briones of the NTC complete with the clear evidence on their bills, and my receipts.

I apologise for the long post, but I feel that smart should not get away with this scam

smartbro should absolutely return those refund in full for unused internet connection/s my internet was down for almost 3 months no more stupid excuses! should you file a complaint against them thry NTC that would be good!

Here’s good news! SUN BROADBAND WIRELESS now offers Unlimited Broadband Internet service for as low as P649/month with speeds of up to 2Mbps. 3 ways to avail of Sun Broadband Wireless:

1) Existing Sun postpaid subscribers add only P649/month to your existing Plan. That’s P150 discount/month on your broadband subscription. This offer is also available to new Sun Postpaid subscribers. Great offer!!!
2) For those who prefer to only get the Sun Broadband Wireless service, pay only P799/month. Just submit your Valid Identification (SSS, Diver’s License, PRC Card, etc), Proof of Billing and Proof of Income (2 months credit card bills, existing internet subscription bill, and postpaid subscription bill of Globe/Smart/Addict can be used as proof of billing and income.) Other bills like Meralco, Manila Water, Cable TV bills, PLDT/Innove/Bayantel bills can also be used depending with the bill amount.
3) EASY BROADBAND!!! Now this is the easiest way to get an Internet Broadband service instantly. Just pay P2,500 as modem fee and P799 for the advance MSF and present your Valid ID with address (driver’s license, company ID with address, etc) If there’s no address on your ID, just submit a billing statement (doesn’t have to be under your name) where Sun can send the bills to.

For any inquiries, you may call 333 on your Sun phone, dial 3953333 using a landline or visit the nearest THE SUN SHOP outlet.

Sun Broadband Wireless is adding more and more 3.5G cellsites in Quezon City, Makati, Mandaluyong, Las Pinas, Paranaque, Bicutan, Pasay, Pasig, San Juan, Marikina, Valenzuela, Caloocan, Malabon, Navotas, Cainta and Antipolo. So this means faster internet service using HSDPA! If you’re using a 3G phone, turn on the UMTS/3G network feature under Network Settings and manually search the network to check if you have Sun Cellular 3G signal at your place. In places not covered by Sun’s 3G service yet like Cebu, Davao, Batangas, Cavite, Laguna, etc there’s the EDGE service that offers about 256kbps, not bad for just P649/month.

This service competes directly versus Globe Visibility, Smart Broadband and PLDT WeRoam that charges at least P1,500/month for unlimited internet.

thanks for the info. I would also like to share with you my experience with their technical supportless team. I sent this through their feedback form, their other request form and thru the customer card email. Bear with me and read thru:

January 4 – I called your technical support hotline, spoke to Homer delos Santos, complaining that I cannot connect using my smartbro. I was advised that the reason behind it was that my line was disconnected due to an overdue account, P799 for the month of December. I remembered receiving the statement a few days before Christmas, so I decided to ask the agent when the statement was dispatched. Upon checking the records, the agent told me that your file has not yet been updated and that only the Oct report was available. That for the month of Oct it was dispatched Oct 2 and was received Oct 5. I asked the agent when was the line disconnected, reply was “apologies, but no tool available to check that.”
Having heard that, made me furious, records not updated, no tools available!! Have raised my concerns to the agent regarding difficulty in getting a connection month of December. I asked the agent when my last connection was for December, but then again a wrong answer, “apologies but I have no tool to access that”. Remember that I called the technical hotline. Was even advised to visit the nearest wireless center to check on the matters that are left unanswered.
I went to the nearest wireless center to file the same complaint. The wireless center agent was surprised that I was advised to visit them to check on the details which they also have no available tool to use to answer my queries. The agent was helpful enough that he had my line reconnected and told me that he will make a report on my other queries.
Late January, I again called the technical support hotline to complain on connection problem and stressed that this has always been a problem. Was advised again to visit the wireless center to have my unit checked. Visited a wireless center just to find out that there is no problem my unit.

February 17 – once again I called your technical support hotline, spoke to agent Francine to complain, but was advised to call back after 30 minutes as their system is down. Have patiently tried after 30 minutes and was able to speak with agent Robert Natividad, again was advised to call back after 30 minutes. This made me very angry. I told the agent that I need to speak with a manager, placed me on hold for 15 minutes (line not on hold, without confirming if I am still on the other line). I called another agent simultaneously, spoke with Andy Portillo, told him that I am still on hold on another line with agent Robert Natividad and that I have asked for a manager. After 10 more minutes of rage, I was advised that a certain Chloe Medina will call me. Stressed to both agents to review my records and complaints first so they can relay to Chloe Medina and to find a resolution before calling me.
Chloe Medina called, introduced herself as the supervisor and asked me what my complaints were… once more this has made me ANGRY!!! Have advised her to review my record first and to call me back once it has been made clear to her. She called back a few minutes after and was asking for my last call log, because according to her based on my records I have no other complaints filed for the month of February. DOES SHE REALLY KNOW WHAT SHE IS DOING?? HAVE ALREADY TOLD HER TO REVIEW MY RECORD, CAN YOU CALL THAT REVIEW WHEN SHE ONLY LOOKED AT THE FEBRUARY LOGS??!!! She called back, have given her in detail what is unresolved up to this date: 1. My last log for the month of December; 2. Dispatch date of my December SOA; 3. When was my line disconnected. I have also stressed that for this month, I have not yet received my SOA and that the same is not yet available for viewing online. She told me that she will make a report on this and that she will get back to me within 24 hrs.
February 18 – once more, I called to ask for Chloe Medina as she committed to calling me within 24 hours. Spoke to another BASTOS agent, RY Herrera, instructed the agent to look for Chloe Medina and tell her to return my call. Chloe Medina finally called apologizing and telling me a lame excuse that she just stepped out from an unannounced training. Also to update me that she still has no available resolution for the complaints raised.

My Inputs:
– If such calls are recorded for quality assurance purposes, you may want to review my calls and how these were handled.
– Found out that my December statement was dispatched Dec 19, received Dec 22. LINE WAS DISCONNECTED DECEMBER 16, what kind of computation is that.
– My billing period covers 26th – 25th of the next month, due for payment on the 15th, to date February 20, I still don’t have a copy of my statement and even not available on line.
– Items still unresolved are: last log for the month of December; why my connection has always been weak when I have full signal strength, transfer rate has been fluctuating. But when I use my 3G phone as modem, the connection is faster.; no available SOA for this month.
– The selling spiel for the smartbro is “just plug it”. When I call for connection problem, you cannot tell me to always change the setting to find a better signal strength, or to change where I use my smartbro unit. THE SPIEL HAS BECOME UNFITTING FOR THIS SITUATION.

Have you already subscribe to any internet provider?
I would like to offer to you a new product. My i offer you SUN BROADBAND WIRELESS with a speed of up to 2mbps, P799/mo., Unlimited Internet, No Lock-in-Period, Very Handy and Affordable. Please text me your complete address and contact # for FREE DEMO in your house and possible APPLICATION. Here’s my contact # 09228455076 – Nelts.

Tired of your Smart Bro connection…? Its about time to change your internet provider. I suggest you guys out there to choose Sun Broadband Wireless (SBW). Sun Broadband Wireless offers Unlimited Internet, with a Speed of up to 2mbps, P799/month, Very affordable and Very Handy. I also provide FREE DEMO to your house to see the actual speed of our internet which No Other internet company provides. For your inquiries and application you may reach me @ 09228455076.

relax, it will not do you any good! let this be a wake-up call to smartbro for them to improve their services, we do not mean any personal grudge/attack is there will be, anyways it’s the individual opinions of those who experienced the service, you should respect that 😉

i agree…smartbro sucks! i applied 3 wiks ago and then until now
no connection..no installation and fucking no call from them!
they said the speed of ther internet is 300 kbps or something but actually mine is 10 kbps…wow..it sucks! i saw it in my cousins pc..not mine..coz mine is no yet installed ryt! last time i saw globe broadand, and i ll tell u is not that bad, mybe its wired not wireless..it runs 1mbps..yes 1 mbps…its preety damn fast! and charging? guess what? 995 a month! just like the smart bro…yah right i change subcriber.. i turn into globe..and its fast,,i already canceled my application with smart..

and one thing more smart call center also sucks..they dont know nothing… they have speech pattern thats make you irritated…very redundant

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hi there!well,i tought i was the only one,who’s admiring the biggest and fastest connection ever.but hey,im not alone!!geezz..thanks!smartbro,will definetely sucks…while im typing this message,well,it just took me for an hour to finish this,coz,i saw the computer icon below,and it says: Limited or No Connectivity…not to mention the “TEAMS”who comes into our house almost every week to fix my “smartbro antenna”and check my computer,and also doing the “speedtest”of the connection.and proud to see that 1 fading gold star out of 10…really sucks…

After a year of subscription… “bro” just gave me an average speed @ 46-57kb/s for download speed when using Windows XP SP2 and @ 60-68kb/s for Vista, not much difference but with much improvements on both systems. BTW, for MAC OS X Leopard, i’m getting 40-55kb/s.

Tired of your Smart Bro connection…? Its about time to change your internet provider. I suggest you guys out there to choose SUN BROADBAND WIRELESS (SBW). Sun Broadband Wireless offers Unlimited Internet, with a Speed of up to 2mbps, P799/month, No Lock-in-Period, Very affordable and Very Handy. I also provide FREE DEMO to your house to see the actual speed of our internet which No Other internet company provides. For your Application, Inquiries and Free Demo you may reach me @ 09228455076.

ellow.. why are you guys seriously getting mad at smart bro? i’m using smart bro for a year and so far I haven’t any complaint against their service. I am a subscriber of plan 999, i am satisfied with the bandwidth (324 something Kbps). There were some instances that my connection lost but it is due to the satellite where my antenna connected to. However, this wouldn’t last for about 1 hr. You can call their customer service hotline *1888 when there is such occurences and you will able to know what are your problem regarding your connection.

my gosh!! your right.. smartbro really makes me sick everyday.. i just hope they will see my message!! the connection makes me angry every time.. i was waiting for my fiancee to get online and talk.. but this connection trying to take the chances to make pakialam to my chatting.. hihinto then babalik.. then super bagal.. when i was trying to cut.. sabi pa sa akin.. my billing will still continuing to sent via my address.. would you believe that? kahit bayad kana. magbabayad ka pa din.. gosh!! ay kakaimbyerna talaga!!!

🙁 Smart bro really sucks. Warning!!! Dont waste your money for this piece of sh#t!! This is the worst wifi service in the Philippines. A dial up internet is way better than smart bro. Smart bro will just get your money. That’s all this company care about.

it does sucked a lot… but hey! did you figured out that it’s just 384kbps… that’s the connection speed i think, not the actual download speed…

you should get about 34-50kb/s when downloading a file… for youtube streaming, yes, it sucked… just make sure you watch videos with longer durations or atleast 3mins without running anything that can sip your connection speed…

it’s like buying a video card… you get the low end one… you get poor performance… just like BRO… the slowest internet service provider in the PAYNS…

i have downloaded 20 gig of tons of files, i have played ran 24/7 then at the same time downloading kaya naaawa rin ako sa inyo mga guys NOT REALIZING THE FULL POTENTIAL OF YOUR COMPUTER AND YOUR INTERNET CONNECTION GRANTING ANG MAY PROBLEM AY SA ISP. I SUPPORT U GUYS. Thanks kahit mahaba.

Use opendns a free dns alternative na US made and hindi congested like here in the philippines all the request will shared by the users. good only for internet browsing. here is the link opendns.com. imagine all the shops in the philippines are being connected to one settings and its totally degrading the speed. unlike the opendns, i have surf the net 2x faster. just go to the website. Some things in life are free.

In my case SmartBro REALLY sucks! The first few months that I got their service very reliable ang connection.Then November last year nag-start ang problema hanggang ngayon. Sometimes I won’t have any connection for a week then add to that hindi prompt ang mga field technicians nila. SmartBro would say the problem is with their base station but I don’t think they’re fixing the problem since my connectivity problem persists (Should I consult a doctor? LOL). But then they are so prompt when reminding me of my unpaid bills and when I asked for rebate, para mabawasan naman ang babayaran ko, they always say that I better settle my overdue first and the rebate will appear on the next billing statement. They told me that Dec. 2008 pa pero hanggang ngayon wala pa ring rebate despite my repeated calls to their hotline! POWTANGINA (ooops sorry po)! I have no choice kasi dito sa place namin SmartBro pa lang ang broadband provider.

i cant help but wonder gow much smartbro is paying you or how many of your friends, family, girl or boyfriend work for smartbro it is the worst operated, managed,and maintain company i have ever hear of or delt with.when my fiance`e had trouble time & time again with smart bro.she got globe set up.asked smartbro disconnect service and come remove their equipment. i watch & listened as he tech (that showed up a week later than was arranged with smartbro)flat refuse to remove the equipment.& even tryed to disconnect the globe connection.citinig she was under contract fo9r a year.she signed no contract. i was with her when she payed for the”ONE Month trial”she said she didnt care & even would pay if they could show proof of signed contract.Either way she wanted the smartbro stuff OUT.the tech preceeded to make himself at home & have seat refusing to leave when she finally said GET OUT.she would call smartbro & talk to them again.still refusing to leave i told her to call the police.when she started to dial ,he finally left.I pray for the day when someone hacks & dismantles smartbro`s system.And i will throw a party to celebrate the end of smartbro at the nearest Globe company office.

I wish i have read this before I availed SMART Bro! damn! It really suck! the connect is very unstable, and their support team is USELESS and INUTIL! I want to terminate their service now but I need to finish the 1 year contract, so that means i need to experience 1 YEAR OF UNSTABLE INTERNET CONNECTION. aLL THANKS TO SMARK BRO!!!!

To guys out there who are still undecided which internet provider to choose… I suggest you choose Sun Broadband Wireless (SBW). With a speed of up to 2mbps, P799/month, No Lock-in Period, very affordable & handy. For Inquiries, Application & Free Demo in your house you may reach me @ 0932248700 🙂 .

To guys out there who are still undecided which internet provider to choose… I suggest you choose Sun Broadband Wireless (SBW). With a speed of up to 2mbps, P799/month, No Lock-in Period, very affordable & handy. For Inquiries, Application & Free Demo in your house you may reach me @ 09322248700 🙂 .

sun……3 F*&^$!!!ng hours to down load a 9mb file from source forge….GOt cut off again!……..5 fu!*(#****NG hours to upload a damn 200kb jpeg file…on yahoo!!! that its i you have a stable connection for the day!

🙁 sad to say my smartbro is really broken. just like now… this very moment… unstable na ang connection… this really sucks cuz i earn a living online…. grrrrrr…
will it help if my antenna is at a higher level… i mean adding more height to the “tubo”? currently 6ft na ang tubo.

our connection in cubao quezon city is terrible… especially in the afternoon; if the connection is not choppy then its cut… whats b*sht abt their service is the never ending *REPORTS that their agents would say to you when you complain… Their actions are temporary & transparent… ~im even typing this while my connection is lagging… LOL Kudos Smart BRO thank you for the POOR service!! I hope we could find a reliable service in other DSL providers…

hi ate rowena… i agree that with just a little bit of rain, the connection becomes interrupted. all wireless are like that, ndi lang po smart, pati na din ang globe, bayantel, etc. they are all sensitive to natural calamities like rain.

Sinabi n nga ng author ng blog na to. “My Smart Bro connection fluctuates happily, and I’m so satisfied for its performance. And oh… I would like to say again that I’m not complaining about Smart Bro, actually I would like to commend them for their excellent service! If you’re curious why my post title was “Smart Bro Sucks”, it’s purely ironic, I just want to get some traffic for people who were searching for Smart Bro negative reviews, that’s why my post title was “Smart Bro Sucks”, but they don’t suck, they RULE! They are the best broadband connection that was available here in the Philippines! (My next post would probably be how to pay Smart Bro bills via BPI Express Online, kasi wala pang blogs sa SERPs, just saw it in an old forum.)”

i use this together with my smart money in transacting business online. i started selling handmade earings lang tapos ngaun i also sell pictureframes made out of recycled paper. I sell it online on multiply. and i get payment through smart money, kaya nga thankful tlga ko sa smart bro, it makes my business grow.

Bea, whatever you say…we have our own experience with that SMART-ass BRO intermittent connection. Yes, I appreciate the friendly *1888 – they have to be anyway since the call is recorded..lol- however, we need more stable internet connection. I understand the seldom maintenance stuff but wtf! ..this is happening everyday!. My SMART-ass BRO is a total waste. I bought it last month but it keeps cutting off and of course big waste of money. We are charged 10php/30min but the connection cut off after few minutes, when you connect again..another 30min charge and so on. I switched to plan 999 …OMG! To my big big surprise! Server is always busy and crawling, and ping times is to the highest level! hahaha.. Well, dude a nice try for twisting our views, but as said above, we have our own experience with SMART-ass BRO!

Weeww!!! keep the Globe Tattoo instead coz Smartbro Prepaid keeps cutting out! Supposed to be upto 2Mbps..but I was only getting up to 20Kbps! and most of the time 0.0kbps..hahaha..good joke right? It’s really good for nothing. A waste of money and time waiting to be reconnected everytime it cuts out. So I changed to plan 999 the other day and had it installed today. Hope this plan works well. I should have subscribed to plan directly not the prepaid.

i just got my modem from smart last friday i had nothing but problems! i had spend an hour everyday for smartbro reps to help me out but had gotten no resolution until now. the reps sound nice but i dont care if they are rude so long as they get my problem done!–connection disconnected- thats the error message i get whenever i hit the connect botton on the program. f**k.. i swear i’ll never go get a servce from smart again!!! said they dont accept return and i signed a piece of crap they call ‘contract’ saying that… d*mn them! i agree of not returning their junk provided they give me the servcie i want. anyone interested buying my modem can reply.

i’ll go home and try calling them as again nobody had called me back as they promised me yesterday. i’ll change my post with compliments if i get resolution today. +++if this message wont get posted, alam na.hahahah Smart ang may pakana ng thread na to!

i got mine last month.. I’m using it for at least a month now, and all i have with this are problems with my internet connections.. They told me that it was upgraded but until now, my internet connection is slow as usual.. i wanna change it but the contract states that i have to pay all my dues for the year.. SMART told me that, no problems will ever happen because their connection is stable.. They lied!… I should have not trust their word..

There are some areas that I think SmartBro works good but in some I think it doesn’t. They should spend a little time educating their customers regarding connection stability specially in areas with many trees or anything that may disrupt the connection.

hekhekhek..got my plan 999 few days ago.. I am living in an open area with no trees nor tall buildings but still having intermittent connection..lol. Even if they will upgrade to 6Mbps! I won’t believe we can even reach 1 out of 6M..lol

I wanted to stop subscribing to smartbro. My reason is plane and simple. More often there is no Internet connection. If connection is established, frequently as well it is disconnected. In short the service is worst and will zoom up your blood pressure. You are paying a correct monthly fee yet yo are not receiving the expected service. I am telling my friends not to recommend SmartBro – it really sucks!

poor smartbro agent i talked to yesterday. well she cant blame me if she got a taste of my anger.
problems i had:

1. 4 times that i had to go back to the smartstore to let them know of my problem.they got no tech persons to help me out. had my card changed 3x. none of the cards worked.
2. called cust service atleast 5x a day since i got my card. they hang up on me when they learn they cant do anything to get things done. asked for a supervisor who kept saying sorry and sorry and sorry-i dont need em.
3. i wanted to return the card but said i cant do as i signed a piece of crap they call contract/terms. i did sign up for a poor service!? we’ll i should have been informed its a poor servce im signing up for.
4. i had to reformat may laptop just to get the card work. the tech on the phone finally admitted that their card manufacturers got compatibilty isssue with vista OS. i had to bring my computer back to where i bought it for the installation of the software and all. mean to say i had to pay extra.
smartbro might be compatible with UNIVAC or ENIAC maybe.

i got a diff phone service provider. i get problems too but frustrations smart had caused me is way unacceptable.

Well d lang kau sumakto sa base station or engot ung ngkabit ng antenna’s nyo. We have been with SMART Bro for almost 8 months now and ang problem lng was bumagyo napasok ng tubig yung connection ng lan cables and then almost a week lng nmang update first it was up to 512kbps.. now its upto 1Mbps. d na kami lugi sa Php999.00 one to sawa pa sa torrent. Well one thing lng talaga kung meron man mali is the video streaming.. they would have to revert the usual setup kasi mas ok pa un.

I am looking for smartbro reviews since I am planning to have it at home. PLDT’s service installation turn around time is 2 to 3 weeks guess I cant wait that long and sky internet is not available in my area. Gud luck to me

YEAH I HAVE THE STUPID BRO TOO AND SOMETIMES IT WON’T CONNECT! YOU DON’T HAVE TO USE THEIR MODEM AS I AM USING A BANDLUXE I BOUGHT IN KUWAIT AND I GET SPEEDS OF UP TO TWICE OR 4 TIMES THEIRS DOES! AND I CAN USE MY YAHOO VOICE SERVICE TOO THEY TOLD ME I WOULDN’T BE ABLE TO WITH THEIR MODEM! SO CHECK THAT OUTGENTE!

They connected my service less than 2 days. I posted in this site before I finaly decided to apply. I heard from my friends that their service is ok so I tried it. Tech Guys are very good, though I was keep on the dark on the interface of my smartbro connection… Guess they were on a hurry to install other connection.. over all it was perfect. After a week I run speedtest from speedtest.net and my download speed is 790kbps and 200kbps for upload… really not bad.. I feel you guys.. having on and off internet access is really crazy and I hate it as well. I think we really need to check for reviews and study the kind of service we want because we might end up complaining. We need to have internet service at home for work and fun.. but we can’t have it if service is not within our expectation… If service really does not work for a long period of time..

Hi.. i’m from davao.. for those sbro subscribers located in davao, there’s a basic internet troubleshooting training/seminar “alamin mo bro” on oct 14. Venue is in PLDT office Ponciano. (beside Davao Light.) There are two batches. 9am-11am and 2pm-4pm.

smart bro really sucks. I dunno. The connection was good back in manila but when I arrived here in Davao. The connection was going on and off. I used up all my load for several hours just to connect. I tried to contact the tech support twice but I never got a reply or a call. I’m not a techie person so I don’t understand how the complications work for the connection. I even disabled my norton just ensure that it would work. But to no avail it is still going on and off. I used the same type of internet in the uae and the connection was really good.

I bought a smart bro prepaid kit last September ’09 and it was great, download speeds would exceed 1.8 Mbps at times. Now I’m down to 0.16 Mbps download and 0.03 Mbps upload speeds, it’s been that way for about a month now and it sucks big time because the nearest base station is about 50m from our house! What a waste of money!

wag kayong mag subscribe sa smart bro. currently a smart bro user. during peak hours around 10am-10pm my internet speed is usually 50-200kbps whilst their commercial is about 2mbps. kayo lng ang binobobo ng smart bro. to check how ur connection is stable. go to command prompt and ping yahoo.com -t or any website. if you see request timed out alot means you got shitty connection. you can also try at 2wire.com or testmy.net for your speedtest. they are very accurate and most likely same result. guys dont be deceive with their commercial. ITS ALL LIES. i wanna sue them actually coz im an online gamer particularly wow( world of warcraft) and i cant even connect properly. so yeah its CRAPbro or FAILbro.

haay i’m having the same dilemma with this smart bro in fact just last night it took me almost an hour trying to connect and i got pissed off so i tried to call their tech support but when i am being connected to a tsr the connection was already ok!!… it’s so frustrating that everytime i turn on my pc i have to diagnose and repair the connection!!!…
Smart bro is just good at first but overtime it’s getting fucked up!!.. My friend used to be with globe but she had the same problem!…

I wanted to install Smart Bro Share It in the past but when I was searching the Web for reviews about Smart Bro, I found your blog and this link: The reason behind SmartBro’s lockin period. It really opened my eyes. That’s why I hope to spread this link so that others might also see. I hope you will spread it too. I won’t be subscribing to SmartBro anymore and I’ll also tell my friends.

Not being able to log on to Yahoo was the final straw! I had the wife change to Globe. I can’t see how it would be worse. Is this just Angeles City having the problem with Smart Bro? Oh Yeah I have to use Gmail on Smart.

I for one is not satisfied with the Smartbro service. I had this service since September last year and at first it was okay but now its slow and what I do is let is load and and come back at a later time which should not be the case. The issue is not my computer, I know how to tune up my pc and the spects is more than good.

What is frustrating is when you contact customer service and cannot really give you a satisfying answer, usually they will tell you to wait for 24 hours and try again… that is very crazy..

I don’t want to suffer more so as soon as the contract will end I will go to PLDT I heard you don’t have to leave your computer to load to watch videos and movies online. I think is this the karma they get for poor service, for now there are many subscribers for in the near future customer will be empowered and they will learn the truth about their service.

Customer attendants in SM Cebu sucks, poor people skills, poor manners, productivity is very low- they work too slow and talks to their colleagues fast. I don’t know what the supervisor is doing! they seriously need to replace these people they are destroying more the destroyed image of Smartbro.

smart bro SUCKS and went to complain to their agency and told them they was bragging so loud on the TV or where else that they was # 1 and i told them about their connection and reply to me that in their commercial they are not talking about we can have high speed everywhere cuz the #G is not everywhere,Costumer on the waiting line sure hear me

I’m very frustrated with smartbro. very difficult to connect, very slow internet speed, interfaces are not user friendly, in short walang kwenta. they brag about being no. 1, they are so loud in advertisement, but this product is a big crap. shame on smart.

disconnect and reconnect or limited connection,all that getting charged and loosing the loads we just send for that connection and disconnected before the real time we bought,more money they put in their pocket for a service they promise and not given,HONESTY hum…..

still sucking more and more .Why give and saying that state wise is the best. Oh we get the connection but the 3G system is not installed and it’s like dial up have 15 years ago,20 mn waiting time to log on in yahoo. Also they told me at the office it’s not made to download update or software ,for what is that watch porn site

Smartbro shre it is JUST as hopless as was smartbro canopy in its first year…my advice is saty clear till they work out how to keep it running…mine is being returned and ill stay with canopy which is now very good..

I have no connection for 7 days. I tried everything I know on how to fix my computer but I have to accept that the computer is not the issue. On the 3rd day I called smartbro and I spoke to a lady who schedule a dispatch for me I did not know why the dispatch was schedule and was advised that the contractor will contact me but the contractors did not contact me before going to my location.

On the 4th day without internet, I called again asking what happen to the dispatch. It was a very bad experience I had with Smartbro. Very uneducated Smartbro representative and he could not even explain what happen. The job requirement for this kind of job is communication but they are hiring undergraduate high school people who do not understand what they are doing. It it frustrating to deal and speak with this people whenever you have internet issues.

On the 5th day without internet, I called again and I spoke to another rep. and since they don’t know how to explain what happen with the internet connection I have to lead him to explain what happen. I was told that the signal is not going thru because the site I am connected to is already defective and that my issue is the same with other neighboring barangays. This is very frustrating since Smartbro knows that there are subscribers who are connected to this site and they don’t even reach out to you. They will wait for you to call, so you can listen to their worst made ads. Very annoying ads and voices. Unpleasant people to deal with.

Now my connection is up after a dispatch but it like dial up connection. I already ordered PLDT phone and internet for 1299 the basic package they have. I will never pay Smartbro again. My contract will end by September but hey why will I pay 999 when the service is good for nothing. I know that they have a worst service but I still tried hoping that I can be the exception.. But as you can see .. am not.

I know Smartbro is reading blogs about their service. The one thing they can do is get rid of undergrad high school people and replace it with people with customer service skills. Also, they need to replace people in customer service – SM Cebu for they move like frogs.

As usual! THIS SUCKS! Smart Corp, we need a Treblinka or Dachau for you and your kind! You are a bunch of cave-dwellers who CAN’T DO SHIT RIGHT! I think Timothy McVey, the Oklahoma Bomber should have targeted Smart! FUCK SMART!

i have an old smartbro plug it kit and it sucks as in totally sucks when it comes to connection… just opening my home page takes me around 5 to 10 minutes!!!!! i guess its just all the talk and no walk for smart company… not so reliable!!!!!

My smart bro was loaded with prepaid card, and when that was exhausted, there was no instruction at all how to reload it with a new card. I called up their customer support ( after a long and winding auto reply options and after passing you to hundreds of answering machines and call robotic agents ) the final number they gave *888 and 6727277 gave a 3 dot tone. Wow it sucks, the bro is anyway very slow to continue their service. I really regret buying one.

My contract will expire September 10, 2010.. I am very happy few more months and I can finally let go of this very poor service…Service is general sucks may it be the internet or the customer service… They know nothing about internet… and don’t know how the stuff works… my advice to all looking for ISP don’t try your luck with SmartBro because that is what I did and it made me very unhappy everyday…

Oh, just to say, I tried pinging yung 10.0.0.1 which is the gateway, as instructed above. My speed is with the average of 7ms. Tapos may gana pa silang sabihin sa kin na okay daw connection ko. Ayos ah!!!

What has happened to Smart Bro? Great when i first had it but now it is too slow for me to use. I have gone back to my PLDT dial up at a mere 28.8kbps which is proving to be faster and more reliable.
Various calls to Smart wireless centers drew a blank. They cant even respond to an e mail. In other words they couldnt care less.
I will be happy when my 12 months contract expires so i can rid of this very bad service all together.
The problem is the server they are using down here is trying to handle ten times the amount of users that it was designed for. I have just checked with the Beltronica speedometer and currently it is at ZERO yet again. They spend all that money advertising in TV yet cant be bothered updating their server. Disgusting. They dont deserve to be in business.
It dont just SUCK. It ultra SUCKS>

i’ve been requesting a field visit for two months because my smart bro’s power supply is busted. two freaking months! they deployed the contractors to the wrong address twice! i agree, they have a very weak customer service system. they put me on hold for twenty minutes saying they’ll fix the problem…an enormous waste of time obviously, as nothing happens anyway. such a simple issue as change service address it takes them so long to fix. if i only knew where to get a replacement adaptor, i’d do it myself. the frustrating part is, their bills come on time. it’s the service that’s wanting. grrrr….

I called July 8, 2010 11:55am and a lady whose name I wasn’t able to capture since she was having a difficult time enunciating her own name hang up on me. I told her that my SR number xxxxxxxxxx and I need help connecting to the internet since I just installed Windows 7 ultimate and the LAN is showing the warning sign. She listened and apologize for the problem I am having and I said its not a problem. She appears to have no idea what to do so I have to tell her that she has to treat the call as if it’s the first time that I connect the computer to the Smart modem. She ask me to unplug the Ethernet cable and reconnect it after 10 seconds. I know that this will not help my issue but I did it anyway out of respect to your process. I then told her that I can’t still connect since the warning sign is still there. I then lead and told her that the first time Smartbro technicians set my connection using Windows vista they hard coded IP address and default gateway after few minutes she was able to get what I meant and provided me the numbers. She asked me to restart the computer and then open a browser. I told her that I need to see the Smartbro authentication site where it will ask me to type in the service request number and account number for me to be able to connect to Smartbro network. I type http://www.google.com and it went back page cannot be displayed like any other sites that I type. I waited for the Smartbro page but I just can’t open it. While I was telling her that its still the same thing she HANG UP ON ME. This is not the first time that they did this to me. That is why I don’t want to call for support for I end up frustrated and embarrass to the incompetence of the person in the other line. But I can’t take this anymore. While the service is never been good I stayed with this ISP out of respect to the contract I signed. But the problem is your support does not care about the integrity of your company.

I then sent a complain email to Smartbro corporate and then forward my complain to customer service cbg@smart.com.ph but its over a week now and I got no response from them. I think its Smartbroken who advised the stupid call center gilr to release the call since they cannot fix it.

Just an FYI, I connected my laptop to Globe modem and it connected using Ethernet and wireless without any problem. I tested it to make sure its not my computer.

( Again my advice to those who is looking for a reliable connection – never ever gamble your money and time with Samartbro because its worse than dial up.. PLDT dial up connection is more stable than Smartbro postpaid wireless.)
Since Smartbro doesn’t care at all to the issue I reported. I will not care paying as well. I will have to request for Globe installation in my place since PLDT cannot service our area. My contract will end by September 10.

nice statement… i initially apply for smartbro and they said that they will install it after 2-3 days. I have waited and nobody to our house to install it. maybe because of bad weather. so i have called them. Cust service told me that someone will contact me today. Still no luck. Waited for another day then same thing. so i went to Cust Service and ask for a refund.. they said “why sir it was rescheduled tomorrow” i told them that if their company is dead serious about the business they should have call me and inform me about the delay of installation service. Now, I have Globe WiMax. My plan is 1Mbps but what i’m getting is 125Kbps(1.25Mbps). According to Globe Wimax review it will only last for about a month then the connectioned speed will drop down to 35kbps, it will start to dropped on the next months when you cant terminate ur contract. ***I GUESS IT WOULD RATHER KEEP MY GLOBE WIMAX INSTEAD OF GETTING SMARTBRO. AT LEAST GLOBE HAVE A GOOD CUSTMER SERVICE AND POLITE TECH SUPPORT REP.

SmartBro users how can we get back to Smartbro.. let us not pay them and have switch to another ISP and its really good… very happy, stable connection and I can finally enjoy the download speed, streaming is outstanding.. I can download movies for just less than 45 minutes… and its there when you need it.. I have not pay them for 2 months in a row.. well they are not asking for the payment as well .. na hiya tuloy..

Smartbro in our location is OK. I’m a smartbro user for 4 years and I have no complaint expect when it rains or a typhoon came. But right now, I’m really frustrated with their tech support service. I agree, that most of them don’t know what the hell they are doing. I think they are just given some basic troubleshooting training and that’s it. After the typhoon, my smartbro is BROKEN and I called tech support and told me that they will deploy someone to fix my problem in a WEEK! Damn! I’m switching to other providers!!!!

Yes, same thing here, after the typhoon, our smartbro connection is BROKEN, the roof antenna went down. I reported it to Smart Wireless Center and told me their usual answer “sir may tatawag po sa inyo within 24 hrs.” as usual walang tumatawag. I reported i again using their hotline, I also e-mailed them until finally i was told that their people will come in to fix it by July 30, true they were able to fix it, that’s 2 weeks time. Their frontliner or tech support they don’t know anything just to answer some very basic questions pag di na nila alam saka lang i transfer ka sa technical talaga and then they will tell you na tatawagan ka nila uli, but don’t expect that they will, because they will not 100% of the time. The statement of billing is always 3 months late. I’ve been complaining about this since last year, they told me that they have a problem with their courier, damn, 1 yr. na di na nila na solve problem in their courier. and then somebody from their office will call you informing your that you have to settle your bill. but where is the statement. true it’s monthly 999 it should be automatic but as a customer I demand a regular statement of account before I pay so, i can monitor what I’ve just paid. There was a time when somebody from their office called me to follow up payment – iba pa ang dating parang maangas pa, kainis, sila na nga itong palkpak ang service sila pa ang galit !!!. I’m transferring to Globe, I’m sure others who are also dissatisfied with this Smartbro service will also do this, let’s see… pag nabawasan ang market share ng Smart na yan.
mawawala rin ang yabang ng mga yan. They don’t live up to their company name SMART, well they’re not.. because their service really SUCKS…>>

To all of us guys what we can do to get back to Smartbro is transfer to a new ISP. We should not renew our contract. To disconnect your service without paying disconnection fee is to really pay the full year though you are not enjoying the service. At least we know how stupid we are subscribing to Smart. My contract ends this September 5 and I am so happy I can’t wait for my new Service to be connected. Let us talk about this worse service to our friends and family so they can also warn others not to get this broken ISP- the worst. I am happy to see that day after day I am seeing bad feedback for Smart broken. This should give us idea that we are not alone in this quest not to renew our contract and not to get any Smart products and services.

Smart is a ripoff. I was a Smartbro user but they ate up my load on surfing by charging me Php40 per hour instead of Php20. I asked them for a log of usage and an explanation as to what happened, they asked me to surf for an hour to “monitor” my connection. Then they sent me a list of URLs which I didn’t visit during the so-called 1-hour monitoring which they also said they’ll be reversing because they’re the ones who requested it.

My question was this: Why did I get charged Php40 per hour instead of the advertised Php20 per hour using Smartbro Prepaid and this is what they replied to me with. Doesn’t really make sense monitoring me NOW for a complaint about BEFORE.

Greetings.

As confirmed by our support group, there were no irregular charges noted when they monitored your browsing transactions. It has also been determined that previous charges incurred are considered to be valid and billable. Unfortunately, we could not provide you with data logs since these are not available for prepaid accounts. Instead, we have provided you with the sample URLs that you accessed.

Please note that Smart ensures the accuracy of deductions from prepaid, as well as postpaid accounts. As such, no deductions will be made if no valid transaction takes place.

We hope the given information proves useful. Should you have further queries or concerns, Mr. Quinsaat, please feel free to email us again.

SMART BRO CONNECTION IN TABACO ALBAY AND WHOLE ALBAY AREA SUCKS!!! EVERY HOUR WE ARE EXPERIENCING 1 TO 3 DISCONNECTIONS AND INTERMITTENTS FOR 5 TO 15 MINUTES AT A TIME AND THAT IS A 24/7 PROCESS. THAT IS HOW IRRITATING SMART BRO IS. I CALLED THEM 5 TO 6 TIMES ALREADY AND I ALREADY MEMORIZE THEIR SCRIPTS AND THEIR NOVICE TROUBLESHOOTING PROCESS. I KNOW 3 FRIENDS AND A RELATIVE WHO ARE EXPERIENCING THE SAME PROBLEM IN THE AREA OF TABACO AND LEGAZPI HERE IN ALBAY. IF ANYONE HERE IN ALBAY PROVINCE IS EXPERIENCING THE SAME PROBLEM PLEASE HELP ME BY CALLING SMART BRO EVERYDAY OR APPLY FOR DISCONNECTION. IF MY CONNECTION ISN’T FIX IN 1 WEEK I WILL APPLY FOR DISCONNECTION.

Smart Bro is PLDT’s asshole. On their TGIF promo, any load balance is consumed and set to zero. Try to load on a Friday to 211, say, unli 50. It will respond TGIF, free day! Try using your load the next day. Voila! It’s gone and it reads like this:

Sorry your balance is not enough for this transaction. You may still enjoy mobile internet with P10/30min service.P1/txt.

So, what really happened? When you connect the first time, it will hack Pesos 10 from your first 30 minutes. Once you send SMS unli 50 to 211, you will be registered. So, effectively the promo is not really 50 for the one day unli, it is 60! Once you send SMS Friday, it is much worse, for the next day, the 50 or 60 you loaded on a Friday is gone.

Okay, here is the more worse after unli 50: they transfer your connection to one of their worthless servers, you get no ping or connection at all, it just sits there and after a few seconds, it tells you the connection timed out. Try it to find out. While their speed is high, it is true on a speed test. But on actual browsing, there is none.

Your browsing per time scenario is practically very expensive.

I am not sure about Globe, might as well check and also Sun.

What Smart Bro is doing is ripping off Filipino consumers.

This is PLDT’s brand of milking Filipinos ever since. Deregulation of the telecom business since the time of ex-president Ramos has not changed them. It is time for another deregulation to bend these thieves to their knees or totally obliterate PLDT out of existence.

Last Saturday I had my Smartbro permanently disconnected. After hours of long call they have not resolve my slow and on & off internet connection. I was told that my windows 7 is not compatible with SmartBro- so for those Windows 7 users think twice before subscribing since their stupid technicians clearly faild to understand that it is not with my OS.

I paid 300 pesos since I deposited certain amount and I forgot how much was that. It was a good experience letting go something sucking money from you w/out you getting anything from it.

For those who are proactively looking for reviews regarding Smartbro I only have 1 thing in mind. Why would you get this service when its expensive and very slow? When you have a connectivity problem tagalog technicians will keep on disconnecting you since they clearly don’t know what they are doing. They will place you on hold to ask questions how to continue troubleshooting and the hold time is very long.

pls. check rating below

1 being the lowest
10 being the highest

Browsing- 2 out of 10
Download- 0 out of 10
latency-10 out of 10
Service- 0 out of 10
contractor support- 1 out of 10

this is true but if you prefer to experience it yourselves, then goodluck..

Steps were very simple. Its everyday troubleshooting internet issues. There is no best solution that to subscribe DSL line. I lost my internet problem after I subscribe Globe DSL. So for those of you still with SMARTBROKEN after your contract ends subscribe to true DSL. Excuse yourselves with internet hassle.

With PLDT and Globe expanding their broadband service I don’t understand why others still are being fooled by SmartBro.

PLDT broadband service is 8/10
Globe is at the same rating..
Smartbro is at 1/10.. even worst than dial up service..
So for people who is planning to sign on for Smartbro you guys are putting knight into your throat.

I have Globe broadband know and I just upgraded my service to 1MB works perfect for my destop and laptop and other wireless devices at home. This is what I call service.

I called customer service for non technical issues and I am very happy with their being professional.

I had the same experience. SmartBro wants me to pay for the CAT5 cable from the antennae, because it is broken. However, they cannot guarantee that the connection will be good.
I ended up switching to another provider.

These comments are all true. Pramis! I can’t play online games properly. It’s really annoying cuz my connection is unstable to the superlative level. And I am always dead whenever I’m playing. My reputation went down drastically in that game. I’m really having a hard time with my connection. I need to get rid of this ISP badly. True, SmartBro is a so-so. So slow – so unstable. I’m loosing my temper. Grrrr!

LoL…..SmartBro is realy fucking shit,bullshit,apeshit all of shit,disguting,idiot services,assholes connection, super hooker,rowdy,silly,moly,mutt,crazy,inferiors,tupid,thick face(lol) and everything that is really sucks………..if you have smart bro you suppose to be idiot to lol…….

Smart broadband has the poorest internet ..i bought my plug in sometime in june ,at Smart Nepomall ..learning from the frontliner that there is a tower at Macro, w/c is just a walking distance from my apt. After a month , ngloko na, they even send some ppol to check my connection, took screen shots of the connection results and told me they will send an email to the store so I can return it.
After a week I went back to the store , the CS rep told me they didn’t receive an email..and even if they got it they still can’t accept the return for it was over a month already..heto pa nkakawindang..she even suggest na ibenta ko na lang ang plug in ko kung di ko mapakinabangan..its totally ridiculous! fucking shit..

dont ever recommend this crap comp and service at all
they are after your money. if your thinking of getting smart bro?
think of it hundred times cuz you might just regret in the end..

SMART- for your money
SMART- incompetent customer service and ts support
SMART- offering people of there service which is crap.
SAMRT- for giving you 15 kb which is should be 3mbps
SMART- for slow enternet
SMART- for they are claiming to be the fastest broadband nationwide which is FUNNY at all

to smart company,next tym if lunch your product make sure it can’t make mad to the costomer,specially this fucking smart bro/broadband,how mutch tke cost the charges of per hour,but running smoothtol smooth turtle,fucking idiot,,,

its really sucks dude!!! nag advanced payment ako for 3 months then now were having a problem due to the weak signal of their antenna .. its been 1 week now. gosh! when it comes to the billing they are strict but when the problem is coming from them they ignore!! there must be justice for this kind of service! PEOPLE MUST NOT ACCEPT THIS KIND OF SH**T …

It’s true. Smartbro is a company based on profit earning. Try hosting an online game like Blackshot and you’ll get kick. Why? Just try and experience yourself being kicked. What would I get from a P999 per month subscription from smartbro? The higher you pay the higher the speed. And DSL is undefeated in this aspect.

The first thing that we can do about Smart Bro, is to complain about their service directly to the NTC using website which is at ntc.gov.ph. If you sift through the links you can find a complaint form, I found it using the site map I think.

I also made a facebook page called ‘Smart Bro are Thieves’, because this is the most common remark I seem to find on the internet. If you are like me and feel that Smart is stealing your hard earned money, please visit and like my page at:http://www.facebook.com/pages/Smart-Bro-are-Thieves/186484471397266
Maybe with enough likes, we can get Smart to listen, or at least let the rest of the world know that SMART BRO ARE THIEVES! Ninanakaw nila ang pera ‘natin!

Hey, Im a smart bro user forr two years, and after availling dr freebiz to re-new for another year, damn! I dont have any connection every nyt…. SMART company… wtf services can u offer??? or it’s just a mere publicity that ur the fastest??? shame on ur shit!

(LiFE-ro-nic) Living LIFE is ironic : paying P999 2yr tie up for unlimited access, what we get in return is a LIMITED to NO signal at all !!SMART BRO connection and customer service SUCKS! for a telecom co, you cannot reach their technical support thru telephone ,soo…. where is the communication.. only thru their 8888? what if u dont have smart mobile line? YOU WILL NOT GET SUPPORT from them!!..SUCH A WASTE OF HARD EARN MONEY THAT WE’RE PAYING YOU FOR NOTHING!!!!! 🙄 😥 😡 👿 😈

I hate SMARTBRO..everytym we have internet connection problem..they will send some tech support(kuno)…they will say that there’s a problem with the wire or sumthng and we need to pay for it.. we always pay for their contractors…we reported it to them but they didnt do anythn about it…. Contractors always say oh maybe your antenna, maybe the wire, blah blah blah…. we called the smart call center blah blah..but they say ah ok..we’ll check about it..do we really have to pay??? oh we’ll check it….Please…those who are planning to get smart bro or watever smart services..please….dont ever try….you’ll regret it…..I won’t renew our contract and I wont pay for our upcoming bills….crazy!!!!!!

Yeah smartbro REALLY SUCKS. On and off connection, then they require you to call their tech service time and again. I finally had enough last May. I called their tech support, people call me and tell me that about this day when they’ll be going to my apartment and this and that..but wait, they are seem to have forgotten one thing..hmmm I’m a doctor and the only time I’m home is twice every 3 days (have 24 hour duties every 3 days) for 10 hours starting 6pm till 6am the next day with no weekend breaks. Did they offer a solution to that?Nope.. In fact after calling me twice only find out I’m at the hospital, they never called again….and so my connection remained the same for days and then weeks and then months… SO yeah, smart bro sucks…your services suck, even the speed of the connection sucks.. I had my account disconnected and I’m looking in to BETTER networks.. Every colleague of mine (clerks, PGI’s residents, consultants and all who are bound by the hippocaritc oath) and all my patients I never forget to tell them NOT to use smartbro, bitter? yup..that’s why I’m anonymous :)..good day to all

Pretty much. I have the same situation just like yours. I sign up for 2 MBPS 999 plan/ month for a 2 year plan. At first, it was cool. Fast internet and everything. But after a month my internet became dead like I’m using cellphone internet like you can’t even make Facebook load, even at least in the home page. So, I called their customer service.. just as expected we’ve done a lot of troubleshooting steps that does not seem to work permanently. They sent tech support at our house but the fix is not really permanent. Tech support said it was not my computer but it was their base station. They said that there’s something they are fixing. It was the same info that I got from the costumer service. I was patient, I let them fix whatever they need to fix. 2-4 months passed, guess what? my internet still sucks. my internet connectivity is still like around 500kbps. I still tried calling but still no permanent help. And the trick here, whenever you call them, your internet will speed up.
I don’t know why?

One of the tech support advised me that I can dispute the payments I made since I’m getting the connection I suppose to get. So, I requested for a dispute but what they told is that dispute can only be done when the “technical issue is fixed”.. I said to myself, “what the hell?”

I stopped calling. They also stopped sending me bills. I can still use my internet connection of around 500kbps until 2 months after the last time I called and the last month I paid my bill as well.

And now, after more than a year, They sent me a seriously overdue bill of almost 17k. What do you say?

Pretty much. I have the same situation just like yours. I sign up for 2 MBPS 999 plan/ month for a 2 year plan. At first, it was cool. Fast internet and everything. But after a month my internet became dead like I’m using cellphone internet like you can’t even make Facebook load, even at least in the home page. So, I called their customer service.. just as expected we’ve done a lot of troubleshooting steps that does not seem to work permanently. They sent tech support at our house but the fix is not really permanent. Tech support said it was not my computer but it was their base station. They said that there’s something they are fixing. It was the same info that I got from the costumer service. I was patient, I let them fix whatever they need to fix. 2-4 months passed, guess what? my internet still sucks. my internet connectivity is still like around 500kbps. I still tried calling but still no permanent help. And the trick here, whenever you call them, your internet will speed up.
I don’t know why.

One of the tech support advised me that I can dispute the payments I made since I’m getting the connection I suppose to get. So, I requested for a dispute but what they told is that dispute can only be done when the “technical issue is fixed”.. I said to myself, “what the hell?”

I stopped calling. They also stopped sending me bills. I can still use my internet connection of around 500kbps until 2 months after the last time I called and the last month I paid my bill as well.

And now, after more than a year, They sent me a seriously overdue bill of almost 17k. What do you say?

Smart bro, love to make you pay for the wind.
It works a month, then nothing.
A day to meet his mail, send one.
Smart bro is far from “Smart Pro” is for those with time to spare.
It is the misery elevated to the status of the national scheme.
Post this comment is a feat.

i’ve had my fair share of very poor customer service of SMARTBRO. Just to piss them off, keep sending them e-mails of concerns that service is not working so their techs will dispatch contractors then they will be charged by the sub-con.hehe then, don’t pay. just to get even. 😀

ADVISE TO ALL CONSUMER:
DO NOT USE THIS SMART BRO !!!!!!!
IMAGINE,I DID NOT SIGN A 2 YEARS CONTRACT WITH THEM.I DID NOT HAVE ANY COPY OF THE CONTRACT AND NOW THEY ARE TELLING ME TO PAY 20,000 PESOS FOR THAT CONTRACT.KOSH OCKHTIK!!!

so i wasn’t the only one! i have had enuff of this smartbro!!! on and off connection was pissing me off already. how many times did they come to my house and blamed it on the cable wire. charged me P800 to replace the cable wire THREE times!!!! utter bullshit.

3 Years after this was posted, Smart Bro still SUCKS! BIG TIME! Worst experience I’ve had in an internet connection! CS Reps useless, unfriendly, unresponsive. By far, the WORST EVER INTERNET PROVIDER IN THE PHILIPPINES.

Does anyone here knows about smart sim plan 495? I started using it on Nov. 23, 2011 and then cut off na nya pala agad is Nov. 25..
So from Nov. 26 di nako makapag connect sa internet, I called tech support and I was told that I need to settle 794 pesos.
I asked how did that happen eh kakabili ko lang at kaka-start ko gamitin yun sim for 3 days lang at di ko pa naman naubos yung inclusive 50 hours. But then again no choice nako so nagbayad ako minimum requirement payment ng 450 para lang magamit ko ulit internet connection ko.

Few years ago, there was a time when you could say Smart Bro worked. It was not great, but at least it did not have the less than dial-up speeds it has now. I don’t know what is going on, but it has become a big disappointment (diplomatic way of saying it has become a fucked up affair).

And the worse thing is that we don’t hear anything from the agencies that are supposed to be concerned. If there was any concern at all, the first thing that will go would be the lock down or 2-year contracts that simply become another way of milking poor consumers for services that become sub par each day, that contributes to general resentment, horrible experiences, bad memories, and collective dismay.

SMART BRO SUCKS!!! S.U.C.K.S.!!!! IT SUCKS! WALANG KWENTA! Waste of money. But don’t get Globe also… that’s even worse… hahaha SUN??? I’m not sure… Maybe we need a new telco company here in the philippines with better services… and is TRUE to what they are advertising…

this is a big Bullsh*t! you were connected via internet but still, you can’t receive any data coming from outside. sometimes your being disconnected without any reason, ang sometimes this SH*T were automatically unplug itself then plug it again, F*CK! this service is really S.U.C.K.S!

tignan nyu to wag nyu sabihin walang kwenta im actually surprised bout their customer service kasi ang bilis palit agad antenna nung sira next day bago na then i exceeded their promised 1 mbps look at my results. it depends with the way you ttalk to them and your accessibility and the network in your place

FUCK YOU FUCK YOU FUCK YOU FUCK YOU FUCK YOU FUCK YOU FUCK YOU FUCK YOU FUCK YOU FUCK YOU FUCK YOU FUCK YOU FUCK YOU YOU FUCK YOU FUCK YOU FUCK YOU FUCK YOU FUCK YOU FUCK YOU FUCK YOU FUCK YOU FUCK YOU FUCK YOU FUCK YOU FUCK YOU FUCK YOU FUCK YOU FUCK YOU FUCK YOU FUCK YOU :dila: SMART BRO :belat:

👿 Yup. Smart is as about as smart as a bag of hammers. My asawa and I signed up two weeks ago. The same day they showed up and installed an antenna and it worked great! We were so happy and pleased I was ready to tell everybody how prompt and efficient they were.
Ya, right. Two hours after they left the connection was lost. I got on the phone (globe) and called them. After going through all the press this button for this and this button for that it took four minutes to talk to service rep. He made me go through a bunch of systems check and then made an appointment for a techie to come and repair the canopy style antenna. The techie was late and in a hurry but it worked for about ten minutes after he left. I got on the phone again and the rep said they were doing upgrades to the tower. Ya right! I can seethe tower from here and saw no one up the tower. I rode my bike over to see if they were working at the base of the tower but saw no one. I asked the neighbors nearby the tower and they said no one had been there for weeks if not months. !st lie.

I called again the next morning and they were oh so sorry! Ya right! They said that they were actually doing upgrades remotely. Ya right! Said that if I would kindly wait for 24 hours my connection would be would fixed. Ya right. So I called again but while calling my load ran out! So far, I’m out P499 for the hook-up, and P300 for the globe load. I bought a new sim card fro smart so not to have to pay for the calls.

So far I’m out p499, P300, and P40 for the sim card and P300 for the smart load. I call again Again they say about the upgrades and please be patient for 24 hours. OK. After 24 hours I called again nd made an appointment for a techie to come and re align our antenna. Again the techie was late and I’m getting a little irate! But he fixed it in about 15 minutes and we had connection for about two hours. Si I called again and again they made go through all the nonsense of checking the systems on my computer. They then said a techie or rep would be calling to inform us when the techie would arrive to again re align our antenna. No call. After two days I called again with all the same procedures and BS. The rep said the techie would come by in the AM to find and fix the problem.

By noon there was still no sign of the techie. I called again. Same BS as before. The techie finally did show up after 2PM. I said enough is enough, don’t bother trying to fix it just take down the antenna because we no long have any confidence in Smart. They refused saying they were only authorized to make repairs. If I did not want the repair sign the refusal form. I lost it! I said get lost then and closed the door.

I called Smart today to cancel our subscription…..they said I have to go to one of their offices to unsubscribe and that I would have “TO PAY” P320 to cancel! I told the rep that according to our agreement if we were not satisfied with their service we could cancel without penalty with in two weeks. I also said that we would not under any circumstances go out of our way to take time and money to cancel.

Before hanging up on the rep I said that if they don’t come and get their antenna it could very well just stay there as an ornament as that is all it’s good for! I said I don’t like being lied to and that they had cause unreasonable frustration and mental anguish as we have been without an internet connection for two weeks and felt like a prisoner under house arrest held incommunicado.

In short, I kissed their butt for two weeks, now we are with Globe for two days and it’s cheaper, more reliable and faster than Smart ever was. It is an almost a certainty that the cause was the guide line cables that support the antenna that if improperly secured loosen and the antenna’s focus on the tower is off by a degree or two.

PS. It’s now time for them to kiss my butt! I’ll make sure not to be home when they come for the antenna for a few times anyway. I wasted my hard earned cash for a worthless system, if all the revenge I can get is this then so be it, I will waste their time and money as long as I can.

I’ve been screwed by those A-holes at Smart being ripped off by selling me long distance service, never giving me the service and keeping the $. tech support is a JOKE! (An answering service that takes the abuse while you never actually speak to some one at Smart) The Smart employees, just get a summary of your complaint and wipe their @ss with it.

Internet, *** Sigh**

I dropped them once. Got another canopy and it was so bad. I got a second canopy, then another type called WIMAX and kept both so if one was down I had a back-up.

I went to PLDT just so I could tell them what how shitty thier subsidarary is. I figured PLDT’s tech support might be better?

They don’t offer DSL here. My only option for decent internet is to buy a Satelite that receives internet from ANOTHER COUNTRY. ** VERY EXPENSIVE, but only option as the RP doesn’t offer the service they claim to sell. The 1 MBPS I’m supposed to receive is A JOKE; like their tech support.

I hear RP had a chance for a “REAL” telco company from CH, but pres got caught with hand in cookie jar. There goes any chance of a telco company that is worth a $hit.

I’m not asking for much, I’m not asking for ultra-fast internet, heck I’m not asking for super stable internet with no disconnects. In spite of the relative slow-ness and the frequent disconnects, I considered myself a happy customer.

DO NOT BUY SMART BROADBAND AND IF YOU DO ALWAYS BE OPEN MINDED ABOUT YOUR CURRENT REMAINING BALANCE BECAUSE THEY ALWAYS STEAL WHATS LEFT IN MY ACCOUNT,,, 1 PESO,, THATS WHAT ALWAYS REMAINS,, BEWARE NOT TO BUY ONE,,,, I.m shifting to GLOBE or SUN but since SUN is in partner with SMART,, its better to choose GLOBE they have this ANTILOAD THEFT,, or LOAD WATCH

Hi Guys yes smart bro sucks i only get 11kbs here in davao i do not get what i pay for sorry to say i have a contract with the snails
most of the time my mail load in a blistering speed of about 8 minutes