Holiday Inn Express Hotel & Suites Ottawa West Nepean

IHG launches IHG Way of Clean program: Reduced contact at check-in / reception services; Visible verification of sanitized items in guest rooms; Additional deep cleaning of high touch surfaces, social distancing in public spaces; New standards and service approach to buffets, banquets, room-service and catering.

Summary of Verified Reviews

85

Very Good

Summary of 769 verified reviews

The TrustYou Meta-Review is a summary of verified reviews from across the web. These summaries use state-of-the-art algorithms to analyze review data and benchmark hotels against each other so you can find and book the perfect hotel.

I stayed at the HIE fo 3 nights it is a really nice hotel and very friendly staff. The breakfast was great I wish they had take out bags for...
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I stayed at the HIE fo 3 nights it is a really nice hotel and very friendly staff. The breakfast was great I wish they had take out bags for people in a rush. One thing about the room is the toiletries are only enough for 1 person I wish the housekeepers should see how many people are staying at the room at put amenities appropriately. Overall great stay!!!!

The room was fine and everything was new. The hotel was clean. The breakfast was pretty standard for Holiday Inn Expresses. The staff was friendly. I would definitely stay here...
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The room was fine and everything was new. The hotel was clean. The breakfast was pretty standard for Holiday Inn Expresses. The staff was friendly. I would definitely stay here again if visiting Ottawa.

Thank you very much AACC2 for your terrific review of our hotel. We appreciate your wonderful comments & will share them with our team.We look forward to hosting you again the next time you're in Ottawa.Thanks again,

We rented the jacuzzi king bed room. My husband is 5'8 and I'm a couple inches shorter, there's no way 2 people can fit in the jacuzzi comfortably. The room...
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We rented the jacuzzi king bed room. My husband is 5'8 and I'm a couple inches shorter, there's no way 2 people can fit in the jacuzzi comfortably. The room was spacious and smelled faintly like chlorine bleach which was fine, it wasn't strong, just enough to let you know it's been cleaned. They're was a tournament going on that weekend so even at midnight kids were running up and down the hall. Who lets their kids do that? Breakfast was cold and the oatmeal was hard as a rock. The only warm item was the bacon but luckily their is a microwave and my husband isn't fussy. I on the other hand didn't enjoy it as the pancake machine was out of order so bacon and coffee it was. The coffee was horrible too. There are so many coffee brands, Timothy's is the yuckiest out there, spend a bit more for a bit more quality. I would definitely go back, I would just bring my own coffee and food. One thing I didn't agree with was the fact that they ask for a credit card to hold your room telling you no charges would be made on that card, then when you get there they ask for the card and try to charge the room plus deposit on it. I don't have a credit card with that much rui'm because I personally don't want one and I was told I had to pay the room charge plus $250 for the deposit which I would get back the next day. After driving 6 hours to get to your hotel what if I didn't have that extra $250 to spare? And what is the purpose of that $250 seeing as I checked out, got the money back and returned half an hour later because I forgot an item and you still hadn't been in that room to check and make sure I didn't damage anything. That seemed like a waste and just putting your clientele out. Had I not had that $250 would I have been out in the -22 weather with no room to go to? I would rate it 7.5/10

We went to Holiday Inn for two night and had a great time ! The room was pretty and clean , breakfast was great with lots of choices. The staff...
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We went to Holiday Inn for two night and had a great time ! The room was pretty and clean , breakfast was great with lots of choices. The staff in breakfast room was super helpful , you never felt anything missing there . Price is fair and with the food quality I highly recommend this hotel . Not the days inn that opposites !

The staff (Erika and Paige) were very helpful and helped make our stay special. The rooms are spacious and clean. The free breakfast and free wifi are a definite plus!...
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The staff (Erika and Paige) were very helpful and helped make our stay special. The rooms are spacious and clean. The free breakfast and free wifi are a definite plus! Lots of breakfast options (hot & cold) and coffee available 24 hours.

thank you for the great review & for your recent stay. We will make sure to share your comments with Paige & Erika!We are really happy to hear you enjoyed our rooms & our free breakfast.We hope to have the pleasure of hosting you again the next time you are in Ottawa.

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The Very Best of Ottawa, Kanata and Nepean at your Doorstep!

Located with direct access to Highway 417, the hotel puts guests minutes from Kanata, the Canadian Tire Centre, the Bayshore Shopping Centre, Tanger Outlet Mall and Ottawa MacDonald-Cartier International Airport. Ottawa is one of Canada's most historic cities, with an ever-expanding list of things to see and do. Visit one of our many museums, attend a festival, or explore the outdoors by bike, boat, or on foot. No matter the time of year, both Ottawa and Kanata have plenty to offer.

The Holiday Inn Express & Suites Ottawa West - Nepean welcomes team officials, spectators, and players of the many sports events held all year round.

Your team will love relaxing in this fun-filled hotel that offers an indoor pool, whirlpool and fitness centre, located at the corner of Robertson Road and Moodie Drive in the city of Ottawa. Easy access to major routes, including Highway 417, Robertson Road, and West Hunt Club, allows for an easy and quick route to many sport venues.

Hospitality Suites

We offer 2 banquet rooms available for your team to rent at an additional cost. Great for gathering for a team dinner or meeting.

Green Sustainability

If you are an IHG rewards member you can earn extra points by opting out of housing keeping upon check in.