Support & FAQ

Claims

If your claim is denied, WageWorks sends you a notification (via email or regular mail, depending on the contact information in your WageWorks account) within 24 hours of the claim being processed. Please log into your WageWorks account for more information and to make sure your contact information is current.

You can also set your communication preferences to receive notifications by email or text message. Please remember that a claim will only be denied if it appears that your expense was not eligible. You can always check eligible expenses here or submit a receipt to verify that your expense is eligible.