Position Title: Site Data Center Manager – Huntsville, AL

Job Description

DC BLOX, a Southeast regional provider of data center, network, and cloud solutions, delivers services out of its Atlanta and Chattanooga data centers. DC BLOX owns, operates, and maintains next-generation modular data centers connected via private, diverse fiber optic networks. We seek a Site Data Center Manager to join the team to manage personnel, processes, and initiatives in a new DC BLOX data center located in Huntsville, AL.

This position will be responsible for managing the day-to-day operations of the data center and coordinate the activities of the data center team to deliver outstanding service to our customers in compliance with SLA requirements. As the site manager of the center, this individual will oversee all customer activity to include new installations, moves, adds and changes. This role will be responsible for implementing existing DC BLOX operating procedures for the data center and working with Operations Teams to define, refine, and streamline processes as needed.

This individual will supervise and provide leadership and support to the Data Center Facility Manager, Technician(s) and contract Security Personnel in the Data Center. These oversight responsibilities include ensuring that maintenance, security, capital improvement projects, PUE management, client designs and installs, and interfacing with suppliers and power utility providers are all attended to and performed with the highest industry benchmarked standards. This role will also oversee required safety protocols, ensure method of procedure (MOP) documentation is completed for all activities and help enforce ITIL related processes.

The ideal candidate will bring a combination of hands-on management, knowledge, and experience gained working in other data centers, and should be proficient with data center practices. A significant plus would be familiarity or experience with certification processes and standards such as SSAE 18 / SOC 2, NIST 800-171 / 53.

Job Duties and Responsibilities

All customer activity commences in an orderly, safe and secure manner with a focus on delivering superb customer support

Ensure processes are adhered to in identifying and verifying service impacting events, and subject matter experts are dispatched in support of problem resolution

Communicate with internal teams in support of status updates regarding open issues, and implement actions in support of root cause analysis, problem remediation and lessons learned

Provide smart-hands assistance to customers as required

Ensure safe and secure operating environments within the DC BLOX data centers, and correct or report any violations as prescribed in operating practices

Ensure detailed documentation relative to ticketing and service support calls is being maintained