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Reef Octopus BH-1000 issue!

I've been running this for a year. I've yet to find the cups sweet spot. In order to keep the nog from accumulating in the neck, I have to run it very wet. Otherwise the neck gets very nasty, very little if any nog makes it to the cup. If I lower the cup to much then it's just pushing pee water. To high and it stays in the neck, with the heavier stuff falling to the bottom of the skimmer, where it sits until I take the whole thing apart and clean it out.
This is frustrating the heck out of me. Am I missing something here?