In case an ad video does not give lucky coins, please report it via an in-game support ticket and send your platform (browser or app), the company in the ad and a screenshot if possible. Now there is also an ID displayed next to the video. Please also send it in your reports!

Also make sure to use the latest Flash version (browser version only) and add the game to your list of allowed websites if you use a popup blocker.

Please also read this thread and check if your browser allows or blocks Flash: