We want you to be happy with your purchase. If you're not, depending on the type of product, you can make free returns in the UK via John Lewis shops, Royal Mail, Collect+, or MyHermes. If you need to arrange collection of large or heavy items, call us on 03456 049 049. For international returns queries, call us on +44 1698 545 454. Find out more about returns.

You'll find returns information on your delivery note. Unless faulty, we'd like you to make your return within 90 days of purchase. Exceptions apply to certain products - find out more about our refund policy.

Q & As

Rated 4.7 out of 5 by 19
reviewers.

Rated 5 out of 5 by Kate1234 Makes eyelashes look longer
I have purchased this mascara for a number of years and wouldn't wear anything else. It appears to condition the eyelashes and lengthens in a natural way. Good purchase . Would recommend.
03 February 2015

Rated 5 out of 5 by Catweasel99 Great mascara
Given great advice at the counter, this is exactly right for me. No clumping and not too dark. Easy to remove and no reaction from my sensitive eyes. Very happy!
16 December 2014

Rated 5 out of 5 by Vear5 Brilliant product
This mascara leaves lashes long and natural looking and is easily removed at the end of the day
30 September 2014

Rated 3 out of 5 by blynda Not that great!
I used this mascara some years ago when I received a free sample size in a magazine offer. Loved its natural look then and thought I would give it another try as my lashes seem to have got more sparse over time. Didn't seem to be as good and to me looked no better than my usual high street chemist buy - certainly not worth the extra few pounds. Sorry Clinique!
01 May 2014

Rated 5 out of 5 by Zippette Excellent
Good every day mascara. I have used this for many years and like the small neat brush. I prefer the jet brown shade to black for a more nautral look.
23 April 2014

Rated 5 out of 5 by Lizzie243 Fab!!
I agree with all the other reviews. This is probably the best mascara I've ever used. No clumps or stuck together eyelashes. Two coats is perfect for defining and lengthening lashes.
25 March 2014

Rated 5 out of 5 by Aquarian So Natural
I really like this mascara - it's easy to apply, doesn't clump lashes together and looks completely natural. I also like the brown colour, it's not as harsh as the black. In all a very good product.
21 January 2014

Rated 5 out of 5 by nezza89 The best!
I recently bought a more expensive alternative - it just was not as good as this.
It is natural looking and lengthening. It never goes clumpy or looks too thick.
Lasts well also. My all time favourite for natural looking eyelashes.
13 August 2013