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It’s now or never—insurers are accelerating their change agenda

What capabilities do change directors identify as being fundamental to future success?

The insurance industry is being buffeted by an unprecedented combination of destabilizing and disruptive forces. Until now, change has been largely directed at meeting regulatory demands. Today, however, digital-savvy consumers are forcing insurers to respond to their diverse needs with relevant, personalized and flexible products, services and advice.

Building a business to meet those requirements in a challenging market calls for new approaches to delivering change—and these approaches must bring innovation to the fore as a key driver of success.

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