Ibrahim Hossain

Work experience

Oct 2013 - Present

Maintenance Program Manager

Philips Healthcare

Maintenance program and project manager of released MR Therapy medical devices. Working cross-functionally in R&D and Customer Experience to maintain the products and ensure high level of Post Market Vigilance.
1. Project Manager of changes in released products.
2. Complaint handling: Main investigator of complaints. Ensuring that complaints are handled according to regulatory requirements and in timely manner.
3. Process improvement: key role in improving defect management process, Engineering Change Orders (ECO) process, and Customer Experience process. Currently I am working on my Lean Six Sigma Green Belt certification.
4. Computer systems deployment and validation: Advanced knowledge of IBM Rational ClearQuest. Also experienced in: SharePoint, Saleforce, TrackWise, DOORS.

Jan 2013 - Sep 2013

Software Development Team Leader

Philips Healthcare

• Working as a SrumMaster of a software team developing software for MR-HIFU device: Facilitating Scrum meetings, supporting the product owners to capture the stakeholders’ requirements and keep the product backlog prioritized, helping the team to work together and remove any impediments, and inspiring the team to reach its full potential.
• Leading a cross-functional team which is responsible for software maintenance (post-release change management). This includes handling customer complaints and releasing software upgrades.
• Project manager of software upgrades. Managing relatively small projects to release software service releases and patches.
• Key role in defining processes and practices in software organization. This includes software development and verification processes, requirements management and risk analysis, and software detailed work instructions.