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Avg. Dealer Rating: (4 reviews)
"Spent significant time (3 days
back and forth on phone) with a
saleswoman who represented a used
2013 vehicle as having no issues other
than a rear led taillight that needed
repairing and had just came back from a
Volvo dealer they partnered with to have
full scheduled maintenance and checks.
After having an agreement over the
phone on a final out-the-door price, other
than sales tax which would be paid in my
home state, I drove over an hour and a
half one way, only to find a vehicle which
had a rear propellor shaft recently
installed at the Volvo dealer and
absolutely no sceduled maintenance - oil
was clearly not changed. Added to this
was an additional $400 dealer fee and a
$195 vehicle ID number location service
fee (????).
After refusing the additional fees, I was
further insulted by a man presenting
himself as the owner telling me he could
get more at the auction than what he was
selling the vehicle to me for. This was
enough for me to walk away with a
complete lack of trust and a feeling that
there was no respect for the time I
invested in completing a deal according
to their saleswoman's representation of
the vehicle.
I was told three times they were a full
disclosure dealer yet never was I told
about the trade-in driveline issue. If they
expect to build customer trust and
loyalty, thay need to start by answering
questions honestly and stop the price
padding with rediculously defined fees
like the VID theft recovery service fee.
Would not want anyone else to endure
what I went through."