Solid Privacy Policy

Solid Innovation® respects your privacy. The information collected by us is never shared with other organizations.

This privacy statement explains to you how we collect your personal information and credit card information when you purchase from Solid-Innovation.com. This statement also lists what we do and don't do with this information.

Personal Information

When you purchase a product from our online store, we ask you for some personal information that we can use to identify you and contact you regarding your purchase. The information that we ask for is:

Your name and address

Your phone number

Your email address

All information that you specify is stored in a secured database.

What we do with this information

We store this information on our server so that we can keep a record of your purchase for accounting purposes, and so that we can send you an invoice or receipt of your order. We also use your address and/or email address as a delivery address, so that we can send you the product(s) that you ordered.

We may also use your email address to email you occasionally regarding the product(s) you ordered, to confirm that you received the product(s) and to ask you for feedback on the product(s) so that we can improve our products and services. You may ask us at any time to stop sending you further emails of this nature.

Your personal information is also passed to Elavon's secure payment server so that Elavon can verify your identity for the purposes of making your credit card transaction. Elavon does not give, sell or rent your details to any third party for marketing purposes.

What we do not do with this information

We do not give, sell or rent any of your personal information to any third party under any circumstances. The only other company we share your information with is Elavon, our payment provider, so that your credit card transaction can be completed.

We do not send unsolicited commercial email ("spam") to your email address.

Credit Card Information

When you make a purchase from our online store, our secure payment provider, Elavon, asks you for your credit card details in order to make the transaction. The information that Elavon asks for is:

Your card number

Your card security code (printed on the back of some cards)

Your card expiration date

The name printed on your card

This information is collected securely using 128-bit encryption between your Web browser and Elavon's secure server. We never see your actual card details, apart from the cardholder name. Elavon does not supply us with this information.

Cookies and IP Address

Our online store uses a browser "cookie" to store your preferences so that we can display pages in your selected language and currency. This cookie does not store any of your personal information.

Our site uses a session "cookie" to record which pages you have visited on our site. This is simply used to gather statistical information on the most popular pages on our site. This cookie does not store any of your personal information.

Our site also records your IP (Internet Protocol) address when you make a purchase. This identifies the computer that you used to make the purchase. This information is used only in the event of fraudulent transactions, in order to verify the computer that was used to make the fraudulent transaction. We do not sell, rent or give out IP address information to any third party.

Questions or Comments?

If there are any questions regarding this privacy policy you may contact us at .

Article #45 Can I Prevent a Route Sales Person from Selling Certain Items to Certain Customers?

Answer: Although not included as part of the standard Solid Route Accounting – Enterprise Edition business system, the optionalApproved Product List (APL) license enhances the included Special Price List to control the sale of items to specific customers. With an APL, Customers belonging to a Special Price List can only buy items that belong to that same Special Price List. This allows our clients to fully control what can be sold to whom at which price. For more information on this advantageous feature, including pricing, please contact a Solid Innovation Product Specialist for further information.

To use an APL, first create a Special Price List in Solid Business Central at [Datafile / Inventory / Special List].

Once the details of the Special Price List have been added, a field called “Approved Product List” will be available for those licensed for APL on the ‘View Special Price List’ screen. Use [F2 - Edit] to make changes to this record and changed this ‘Approved Product List” field to 'Y-Yes' to make it an APL.

The other field in the ‘Approved Product List’ menu is ‘Allow Override’. By default, in Solid Business Central’s 'Sales' screen, if an employee is creating an invoice for a customer belonging to an APL, and they try to add an item that doesn’t belong to that same APL, a warning will inform them that the item can’t be added. By setting the ‘Allow Override’ field to 'Y-Yes', the user can override this warning message and add the item to the invoice anyhow.

Once the APL settings are in place, use [CTRL+END] to save this Special Price List now as an Approved Product List.

Just like the above ‘Allow Override’ setting for Solid Business Central, the handheld computers can also be set to allow route sales people to override a non-APL item if needed.

To set this, navigate in Solid Business Central to [Datafile / Cost Center / Mobile] and view the desired mobile unit record.

Use [F2 - Edit] to make changes to this record, change the ‘Allow APL Override’field to 'Y-Yes', and save this change with [CTRL+END]. When set to Yes, this feature allows the route sales people to be able to manually add non-APL items to an APL customer’s invoice. However, if this field is set to No, then only items that belong to the APL that the customer’s also assigned to will be available for sale.

Route Accounting

Route Accounting is an evolving industry that encompasses distributors operating within DSD, Van Sales, Mobile Sales, Pre-Sell and Point of Sale businesses. Regardless of specialization, each distributor requires a reliable route accounting system to efficiently load, ship and deliver products to customers with speed and accuracy.

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