Watch video: @Rapide on Why Moments Matter #LWconf

What is customer loyalty and how can it be measured? What are advocates vs. badvocates? Hear from Nigel Shanahan, Managing Director, Rapide, The Moments of Truth Company on their definition of "the moment of truth." Turn that moment where customers decide whether they love or hate a product into an opportunity for your brand.

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Europe's Customer Festival

Consistently delighting your customer at every touchpoint is hard. A powerful combination of people and technology challenges often frustrates us. Yet some companies seem to manage better than others. What’s their secret? What do they do differently?
Join us at Europe’s Customer Festival to get the ideas and make the connections that will help you tackle your challenges and more effectively shape the future of your customer’s journey.