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Prashanth V K

Prashanth leads marketing and customer outreach for Zoho Desk. He
and his team manage various aspects of the customer experience, such as
product-market fit, positioning, pricing, and user education.

With a decade of
experience across client servicing, product management, business development, and
marketing, Prashanth spends much of his time helping businesses of all sizes
design great customer experiences.

Although he lives in Chennai, India, Prashanth travels around the
world to talk about good and bad customer experiences. He loves his family, his
gaming consoles, and vegetarian food, in that order. When he's not working,
he's probably in a quiet corner reading something on history or culture.

Bringing the entire organization together to create a great customer experience is challenging enough as such. Add to it more moving parts like different product lines, geographical offices, technological change, and the ever-evolving customer. Join me as we go through stories from Zoho's journey in creating great customer experiences and identify practical ideas that help you shape your CX.

Check out the incredible speaker line-up to see who will be joining Prashanth.