WEBVTT GREG, WILL THIS RESULT IN ANYREAL CHANGES?>> IT CERTAINLY COULD.THAT'S UP TO THE CHIEF.BUT IT'S CLEAR THE REVIEW BOARDCONSIDERS NOT ONLY THE ACTIONSOF THESE TWO OFFICERSUNPROFESSIONAL, BUT POTENTIALLYA SYMPTOM OF A MUCH BIGGERPROBLEM.>> WHERE ARE YOU GOING?>> YOU ARE WATCHING TRAFFIC STOPVIDEO FROM THE CAMERA WORN BYORLANDO PLICE OFFICER JONATHANMILLS .>> GET YOUR LICENSE OUT.THANK YOU.>> THERE, ON THE LEFT, ISOFFICER JAMES HYLAND.HE ORDERS THE DRIVER OFF THEPHONE.>> STAY OFF THE PHONE.>> WHY?>> BECAUSE I'M TELLING YOU.>> IS THAT BOTHERING YOU?>> DON'T TOUCH ME.>> DO NOT RESIST.>> GET OUT OF THE CAR.>> SECONDS LATER, HYLAND PULLSHER OUT.>> JUST GO.GET OUT OF THE CAR.>> THE OFFICERS EXPLAIN THEYDETECT MARIJUANA AND THEN HEFORCES HER TO THE GROUND.>> SIT DOWN.STOP.WHAT IS YOUR ISSUE, GIRL?>> AS MORE OFFICERS ARRIVE,MILLS IS HEARD MOCKING NEARBYRESIDENTS IN THE LOW-INCOMENEIGHBORHOOD.>> I OWN A HOUSE BIGGER THANBOTH OF THESE BUILDINGS.>> YOU'RE SAD.>> THAT HAIR DO IS SAD.>> AN INTERNAL INVESTIGATIONFOUND THAT MILLS' CONDUCTVIOLATED DEPARTMENT POLICY, FORWHICH HE WAS REPRIMANDED.HYLAND WAS NOT PUNISHED, WHICH OUTRAGED MEMBERS OF THE CITIZENSPOLICE REVIEW BOARD.EARLIER TODAY, THEY UNANIMOUSLYVOTED TO ASK THE CHIEF TO HAVEHYLAND'S CONDUCT CHANGED FROMNOT SUSTAINED TO SUSTAINED,CALLING HIS CONDUCT DEMEANINGAND MEAN SPIRITED.>> THEY ALSO WANT MANDATORYSENSITIVITY TRAINING FOR ALLOFFICERS.THE BOARD ALSO WANTS IT CRYSTALCLEAR, THAT OFFICERS CAN NOTTELL CITIZENS NOT TO USE THEIRCELL PHONES DURING TRAFFICSTOPS.THE OFFICE OF CHIEF JOHN MINATOLD WESH 2 NEWS HE'S REVIEWINGTHE RECOMMENDATIONS, ANDMAY ORMAY NOT TAKE ANY ACTION.THE CASE AGAINST THE DRIVER INTHAT VIDEO, WAS DROPPED, AND SHE

The board unanimously voted in support of a letter sent by board chairman Eric Jackson to Orlando police Chief John Mina, in which Jackson described the conduct of the officers as “demeaning and unprofessional.” He urged Mina to instruct officers that they should never tell people they cannot have and make calls on their cellphones during traffic stops and wants mandatory “sensitivity training” for all officers.

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The episode began March 16, 2016, when officers James Hyland and Jonathan Mills made a traffic stop of LaQuinta Chandler, who was 22 years old at the time. Court records show she had never been arrested before and has not been arrested since. But on that day, Chandler was ordered out of her car under suspicion of marijuana possession.

A search of her vehicle and the general area later revealed there were no drugs. The officers ordered Chandler to get out of her vehicle and ordered her to put down her phone. The encounter was recorded on Mills’ body camera.

As more officers are seen arriving, Mills is heard mocking nearby residents in the low-income, predominantly African-American neighborhood.

"Dude, I own a house bigger than both of these buildings," Mills said.

As two residents walked by, Mills added, "You're sad. That hair-do is sad."

An Internal Affairs investigation found that Mills' conduct violated department policy, for which he received an oral reprimand. Hyland was not punished, which outraged the members of the Citizens Police Review Board. They specifically are asking Mina to have allegations that Hyland's conduct was in violation, changed from "not sustained" to "sustained." The letter Jackson wrote to Mina described Hyland’s behavior as "demeaning and mean-spirited."

As to taking away Chandler’s cellphone, Jackson wrote, "It’s every person’s right to be able to use a cellphone during a traffic stop."

Mina's office told WESH 2 News he's reviewing the recommendations and may or may not take any action.

The three charges of resisting arrest and battery on a law enforcement officer filed by the department against Chandler were dismissed by the Circuit 9 State Attorney’s Office and the case against Chandler was dropped.