Boston

COVID–19 tenant information

Akelius’ top priority is the health and safety of our residents and staff.

Here is some information to assist you during the COVID-19 pandemic.

maintenance and repair

If you are self-isolating, please inform us,
so, we can take the proper precautions.
We also ask that you avoid all non-urgent repair requests.

do not use common amenity areas

If your residential building has its own common amenity areas,
we ask that you do not use them until further notice.

If you need assistance in order to minimize exposure to the common areas, please reach out to the Service Center.

rent payments

If you are experiencing COVID-19-related financial challenges that will affect your ability to pay your rent on time,
please contact us via email servicecenter@akelius.us.

In the email, describe your current situation and to what extent you can continue to pay.
We will work closely with you on a case-by-case basis.

construction work

The state recently shut down all non-emergency construction.
As a result, most of the projects at our buildings are on hold.
There will be delays on these projects.
Any announcement related to changes in government recommendations will be followed.

contact information

You can reach Akelius via phone, email or the tenant portal.
Akelius Service Centers remain open and ready to assist you.

general information on COVID-19

For general information on COVID-19, click here.
For local authority updates, click here.

New York

COVID–19 tenant information

Akelius’ top priority is the health and safety of our residents and staff.

Here is some information to assist you during the COVID-19 pandemic.

maintenance and repair

If you are self-isolating, please inform us,
so, we can take the proper precautions.
We also ask that you avoid all non-urgent repair requests.

do not use common amenity areas

If your residential building has its own common amenity areas,
we ask that you do not use them until further notice.

If you need assistance in order to minimize exposure to the common areas,
please reach out to the Service Center.

rent payments

If you are experiencing COVID-19-related financial challenges that will affect your ability to pay your rent on time,
please contact us via email servicecenter@akelius.us.

In the email, describe your current situation and to what extent you can continue to pay rent.
We will work closely with you on a case-by-case basis.

construction work

The state has shut down all non-emergency construction work.
As a result, most of the projects at our buildings are on hold.
There will be delays on these projects.
We will follow any announcements related to changes in the government recommendations.

contact information

You can reach Akelius via phone, email or the tenant portal.
Akelius Service Centers remain open and ready to assist you.

general information on COVID-19

For general information on COVID-19, click here.
For local authority updates, click here.