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The thing is I have FiosTV so I don't need the DirecTV for anything else.I will do the full reset since I don't have anything to lose anyway.Thanks for all your help everyone I really appreciate it!

To repeat a previous poster. Give it 3 or 4 days to download all the graphics that are now included in the DVRs software. It can be slow at times while it is doing that.I would still go into the settings and adjust the things mentioned previously as they do most of the time speed up responses.

Just to throw in my 2 cents worth. As a DirecTV tech agent, I would rather not have a television than have an HR22.

When the new GUI came out, every 3rd call to our support center was an issue on IRD slowness. Through the last 6 months of software updates most of the IRD complaints have faded away. The H25 callers nearly dissappeared about a month ago but we still get complaints every once in awhile for the HR22. I would personally refuse to have any HR22s or H25s installed in my own home because of this. I know there are lots of people using them without a problem, but the odds of one being unusably slow is just too great and a headache I would rather choose not to live with.

I've owned an HR20, 3 HR21s, 2 HR24s and 2 H25s. The HR21s are, and always have been, the slowest of the lot. One HR21 has always run with it's internal drive only and has always been significantly faster that the HR21 with a 1.5TB external drive. As the external drive filled up, it slowed down significantly. The same was true of the HR20 - as the drive filled up, it slowed down.

However, the HR24s and the H25s have always been extremely quick to respond. I am very surprised to see smitbret's comment about H25 slowness - it is definitely not my experience, and the first such report I have seen.

I've owned an HR20, 3 HR21s, 2 HR24s and 2 H25s. The HR21s are, and always have been, the slowest of the lot. One HR21 has always run with it's internal drive only and has always been significantly faster that the HR21 with a 1.5TB external drive. As the external drive filled up, it slowed down significantly. The same was true of the HR20 - as the drive filled up, it slowed down.

However, the HR24s and the H25s have always been extremely quick to respond. I am very surprised to see smitbret's comment about H25 slowness - it is definitely not my experience, and the first such report I have seen.

I agree completely about the H25. I have had NO problems and have seen very few posts about H25 problems.

Can't say the same about my HR24's; they are pretty good now, but there were some terrible firmware releases along the way.

Just to throw in my 2 cents worth. As a DirecTV tech agent, I would rather not have a television than have an HR22.

When the new GUI came out, every 3rd call to our support center was an issue on IRD slowness. Through the last 6 months of software updates most of the IRD complaints have faded away. The H25 callers nearly dissappeared about a month ago but we still get complaints every once in awhile for the HR22. I would personally refuse to have any HR22s or H25s installed in my own home because of this. I know there are lots of people using them without a problem, but the odds of one being unusably slow is just too great and a headache I would rather choose not to live with.

I doubt there is any solution for OP's problem at this time.

You are in an unusual position that can lead to a skewed perception.

You talk about "the odds". How many HR22s are out there? Thousands? Tens of thousands? 100 thousand? More? Now how many of those HR22 users actually called with complaints? If you do the math it probably comes down to an infinitessimal percentage of the number of units actually placed in the field.

The problem is, all you hear are the complaints. It's an uneven representation of the overall performance of the unit. It paints the picture that they are all bad. You don't hear from the people who aren't experiencing any problem.

While the HR22 may have more problems than the HR21 or the HR23 (taking you at your word that those are the units you receive the most calls about) that doesn't mean they are bad.

I had a similar experience when I worked for an electronic parts distributor. To cite a specific example withough naming names, there was a certain model of television from a certain manufacturer for which we sent out what seemed to be an outrageous number or flyback transformers that were for replacement under the warranty. I was convinced that this was a crappy TV. The factory rep from that manufacturer was in the warehouse one day and I mentioned it to him. He pointed out to me that the number of those sets that had been sold versus the number of warranty failures worked out to approximately .05 percent of the total population experiencing a warranty failure. The other half-million people who had no problem with their TV weren't calling me every day and telling me about it.

I have no problems with my HR22. It is no better and no worse than my HR21, my HR20 or my R22.

"Without deviation from the norm, progress is not possible."--Frank Zappa

Just to throw in my 2 cents worth. As a DirecTV tech agent, I would rather not have a television than have an HR22.

When the new GUI came out, every 3rd call to our support center was an issue on IRD slowness. Through the last 6 months of software updates most of the IRD complaints have faded away. The H25 callers nearly dissappeared about a month ago but we still get complaints every once in awhile for the HR22. I would personally refuse to have any HR22s or H25s installed in my own home because of this. I know there are lots of people using them without a problem, but the odds of one being unusably slow is just too great and a headache I would rather choose not to live with.

I doubt there is any solution for OP's problem at this time.

Agreed - I would rather watch paint dry 24/7 than to use an HR22. I paid $600 to get rid of them....

Worst thing is that my 3 HR24s worked much better before the 'upgrade' to the HDGUI. Things have calmed down a bit now but I still don't have the speed I had before and I still occasionally have to restart to get them back in line. I'd take the old GUI in a heartbeat. We didn't really gain anything other than trouble and the ease of using one HDDVR to run an HDTV and an SD TV in that extra bedroom that rarely gets used.

You talk about "the odds". How many HR22s are out there? Thousands? Tens of thousands? 100 thousand? More? Now how many of those HR22 users actually called with complaints? If you do the math it probably comes down to an infinitessimal percentage of the number of units actually placed in the field.

The problem is, all you hear are the complaints. It's an uneven representation of the overall performance of the unit. It paints the picture that they are all bad. You don't hear from the people who aren't experiencing any problem.

While the HR22 may have more problems than the HR21 or the HR23 (taking you at your word that those are the units you receive the most calls about) that doesn't mean they are bad.

I had a similar experience when I worked for an electronic parts distributor. To cite a specific example withough naming names, there was a certain model of television from a certain manufacturer for which we sent out what seemed to be an outrageous number or flyback transformers that were for replacement under the warranty. I was convinced that this was a crappy TV. The factory rep from that manufacturer was in the warehouse one day and I mentioned it to him. He pointed out to me that the number of those sets that had been sold versus the number of warranty failures worked out to approximately .05 percent of the total population experiencing a warranty failure. The other half-million people who had no problem with their TV weren't calling me every day and telling me about it.

I have no problems with my HR22. It is no better and no worse than my HR21, my HR20 or my R22.

I agree that my attitude may be skewed, but I take my observations in realtive terms. I take tech requests for all of the IRDs. I would be willing to bet that I took 1 HR22 slowness complaint for every slowness complaint of all other HDDVRs combined. In fact I can't remember a non-HR22 slowness comlaint call in the last couple of months. The HR22 slowness complaints are still rolling in every couple of days or so. HR20? Nope, HR21? Nope. HR23? Nope. HR24? Nope.

I did say that the H25 sluggish complaints have really ceased with the last couple of updates and there are other reasons I would never take one if any H21,23 or 24 was available.

Are there far more people with properly running H25s and HR22s? Certainly. Am I surprised when someone says "I have done everything and my HR22 is still running like cold molasses"? No. Would I let an installer put one in my home? Nope. The odds of getting a bad HR22 is so much higher than it is for other HD DVRs, that I am not willing to take that chance.

2, HR22 receivers in the house, both peform identical, quick and snappy, downloads for On-Demand and Youtube great, channel input/switching channels are fast.

PQ is fine.

I would really not want to get rid of these two.

To the OP whenever my receivers started to get slow in the past, I just pull the ac plug from them, rather than the reset button, or menu resets, wait about 15 seeconds, plug it back in, the box will reset and your should be good to go.

2, HR22 receivers in the house, both peform identical, quick and snappy, downloads for On-Demand and Youtube great, channel input/switching channels are fast.

PQ is fine.

I would really not want to get rid of these two.

To the OP whenever my receivers started to get slow in the past, I just pull the ac plug from them, rather than the reset button, or menu resets, wait about 15 seeconds, plug it back in, the box will reset and your should be good to go.

I think part of the problem is that your definition of 'quick and snappy' is much different than mine. I left Dish with 622s and 721 and moved to 3 HR22s. I can tell you that I was in shock at how painfully slow the HR22s where... And that was until I replaced them with HR24-500s.

The HR24-500s used to be nearly as fast as the 3-4 year old 622s from Dish but have slowed down with the 'updates'. Still usable and still much quicker than my HR22s used to be.

I've just accepted the fact that if I want DirecTV I have to live with their screwy firmware and sometimes quick-sometimes not-so-quick receivers. They have been this way since they shipped the first HR20 way back in the day.

It's funny - I think you are the first person I think I've ever seen describe the HR22 (or any HR21/22/23) as 'quick and snappy'!

Would I let an installer put one in my home? Nope. The odds of getting a bad HR22 is so much higher than it is for other HD DVRs, that I am not willing to take that chance.

I'm still curious as to what those "odds" are. One in 1,000? One in 5,000?

Seriously, I'm not picking on you. I'd honestly be interested in knowing.

But I was sent an HR22 and like most of us I had no choice as to what model I got. We get whatever's in the pool. Of course I was acting on a special offer. If I was jut going to pay full price I'd probably go to Solid Signal where I not only get to pick the model I want, but I cannot even get anything older than an HR24. In fact they have finally exhausted their R22's so the "cheap" option isn't out there any more. If I want another HD DVR from Solid Signal t's strictly an HR24 or newer.

Thankfully all my equipment is reliable and satisfactory. I know that is not the case for everyone.

"Without deviation from the norm, progress is not possible."--Frank Zappa

Just to throw in my 2 cents worth. As a DirecTV tech agent, I would rather not have a television than have an HR22.

When the new GUI came out, every 3rd call to our support center was an issue on IRD slowness. Through the last 6 months of software updates most of the IRD complaints have faded away. The H25 callers nearly dissappeared about a month ago but we still get complaints every once in awhile for the HR22. I would personally refuse to have any HR22s or H25s installed in my own home because of this. I know there are lots of people using them without a problem, but the odds of one being unusably slow is just too great and a headache I would rather choose not to live with.

I doubt there is any solution for OP's problem at this time.

Good post! The 22-100 has been problematic since it was released. So has the 23-700. If you're lucky enough to have one that works properly, enjoy. Personally, I wouldn't have either in my home. Or any other 21. Just an opinion, if you have one that works, enjoy it.

I think part of the problem is that your definition of 'quick and snappy' is much different than mine. I left Dish with 622s and 721 and moved to 3 HR22s. I can tell you that I was in shock at how painfully slow the HR22s where... And that was until I replaced them with HR24-500s.

The HR24-500s used to be nearly as fast as the 3-4 year old 622s from Dish but have slowed down with the 'updates'. Still usable and still much quicker than my HR22s used to be.

I had the same exact problem with my HR24 -- fast before the HD GUI, slow afterwards. It caused me to try out FIOS and I'm canceling D* soon. Anybody who has used a newer version of Dish or FIOS DVR (or the SD GUI on a Tivo) is spoiled. All D* DVRs are pathetically slow in comparison. Even the SD GUI on an HR24 was a little slower (but was good enough where no one complained).

When my family tried to use the HR24 side-by-side with the QIP7232, we couldn't. We wanted to throw the HR24 out the window. It had the same speed as it always had after the HD GUI "update" (slow), but it went from tolerable to unbearable. It just pales in comparison. I discovered my family had become so frustrated they hadn't actually used the HR24 in over 3 weeks, so I suspended D* service and I'm waiting out the 9 months just in case. But we felt like idiots for putting up with the HR24 as long as we did.

So to those who have an even slower DVR, or had a fast DVR that is now slow, I feel for you.

Correction: There is no FREE solution at this time. He could always get another DVR, and they'll send out at LEAST a HR23 I think. The HR24 seems to work well here anyways. Every so often I notice slowness when deleting a very large program (had that a lot with the 8-hour Olympic programs) but other than that it is fine.

[Disclaimer] The definition of "soon" is based solely on DirecTV's interpretation of the word, and all similarities with dictionary definitions of the word "soon" are purely coincidental and should not be interpreted as a time frame that will come to pass within a reasonable amount of time.

As a DirecTV tech agent...I doubt there is any solution for OP's problem at this time.

As a DirecTV tech agent, you must know it takes a while for the new HD software to load and the DVR may be slow during that period.

Did you read upthread? The OP hasn't had his receiver plugged in since February. He only uses it for Sunday Ticket. It is very conceivable the unit has been plugged in for just a few hours for the past three Sundays. We don't know when 0x5d2 downloaded onto his machine. He may still be getting Guide data, which we all know slows down all of their DVRs.

It was recommended that he wipe the thing clean, download the HD software and leave it plugged in for a few days before this next Sunday for everything to update. Sounds like a plan to me. A nice, clean, virgin DVR should operate fine.

I got you don't like the HR22. You aren't alone. But to write off a situation like this, well, I hope you are better on the phone with customers.

I had the same exact problem with my HR24 -- fast before the HD GUI, slow afterwards. It caused me to try out FIOS and I'm canceling D* soon. Anybody who has used a newer version of Dish or FIOS DVR (or the SD GUI on a Tivo) is spoiled. All D* DVRs are pathetically slow in comparison. Even the SD GUI on an HR24 was a little slower (but was good enough where no one complained).

When my family tried to use the HR24 side-by-side with the QIP7232, we couldn't. We wanted to throw the HR24 out the window. It had the same speed as it always had after the HD GUI "update" (slow), but it went from tolerable to unbearable. It just pales in comparison. I discovered my family had become so frustrated they hadn't actually used the HR24 in over 3 weeks, so I suspended D* service and I'm waiting out the 9 months just in case. But we felt like idiots for putting up with the HR24 as long as we did.

So to those who have an even slower DVR, or had a fast DVR that is now slow, I feel for you.

I've got eight 24s and they have all gotten over the slowness thing. I've never tried another provider's DVRs, except for Cablevision's crappy DVR, so I can't really comment on the difference in speed. I do know that Dish and FIOS are not gonna let me have a setup such as I have now unless I pay a small fortune for it. Dish did send me a voucher for several hundred dollars a couple years ago, I think it was ~ $600, to get me started on a new system if I decided to switch. Thought that was nice of them. Didn't come close to the $2000 they estimated the cheapest setup would be.

Agreed - I would rather watch paint dry 24/7 than to use an HR22. I paid $600 to get rid of them....

Worst thing is that my 3 HR24s worked much better before the 'upgrade' to the HDGUI. Things have calmed down a bit now but I still don't have the speed I had before and I still occasionally have to restart to get them back in line. I'd take the old GUI in a heartbeat. We didn't really gain anything other than trouble and the ease of using one HDDVR to run an HDTV and an SD TV in that extra bedroom that rarely gets used.

What a pain.

+1

My two 22s and my 23 are almost impossible to watch. They don't respond to channel number entries. I don't want to hear from Carl **** that I need to go to channel one, wait 15 seconds, enter a bunch of color commands, change all my settings, reboot every other week, etc. DTV charges a fortune to rent these things and they don't work as advertised. When I was offered an "upgrade last month, they could not guarantee which model I would receive. They would lock me into a new two year commitment though - I'm not concerned about be locked in, cable sucks, but I don't appreciate the bait and switch way they go about extending contracts.

And don't tell me I have to delete half my content to speed up the box. Use better components if your product can't handle the usage they are designed for.

My 24 is somewhat more responsive, but has it's moments.

I really like DTV and the features, but I am having trouble explaining to the wife every night why she can't change a channel.

Well I did do a complete wipe of the DVR.
It is still very slow. I am actually upgrading my service and getting 4 new receivers.
If I call back and complain do you think they will replace the HR-22 I have now with a new DVR?

Well I did do a complete wipe of the DVR.It is still very slow. I am actually upgrading my service and getting 4 new receivers.If I call back and complain do you think they will replace the HR-22 I have now with a new DVR?

Well I'm going to call tomorrow and see what they can do because this thing is unbearable, and if I'm going to be using DirecTV full time I am NOT using this thing.

I am getting a whole home DVR...does that mean the DVRs will be different?

Whole Home DVR could be a 20, 21, 22, 23 or 24. But since you have a 22 and you get it replaced, you will get another refurb 22 because its in the system on your account. I had a shiny black HR21-200 that took a dump a couple months ago and I got a shiny black HR21-100 to replace it, even though I have a bunch of HR24's active on my account.

I have all of the HR's- 20, 21, 22, 24, 34 and THR22 receivers. When I upgraded my old HR10's, they sent me 3 HR23's. After two months of hell, I could not take the slowness anymore. This was over 2.5 years ago. The 23's were slower than the 22's because of the built in DECA I guess. I complained enough on one phone call to four different departments, and after an hour on the phone, they agreed to swap the 3 HR23's for HR24's.

My DirecTV experience of receivers fastest to slowest......HR24-100, THR22, HR20-700, HR20-100, HR21, HR22 then lastly HR23. And I disabled scrolling effects, have AM21's and record a lot of crap!