The Assistance Service is available on freephone 0800 NESPRESSO (0800 637773776)Monday to Friday from 8am and 4:30pm. We can carry out an immediate diagnosis over the phone, and if you machine requires repair, we can offer you our Assistance Service Programme, which includes:

- The collection of your machine from the address of your choice- The loan of a machine for the repair period (subject to availability)- The return of your machine to the same collection address- A further 6-month guarantee after the return of your machine

The Assistance Service is free if your machine is under guarantee and subject to further conditions.