This chapter describes the design and implementation of a web-based system for the
evaluation of distance learning courses at the Open University of the Netherlands. The
evaluation system is called SEIN, which is the Dutch word for SIGNAL. The SEIN system
comprises the arrangement and publication of course-related electronic questionnaires and the
highly automated collection and aggregation of the students’ responses. From early 2007
SEIN has been in operation at most of faculties of the Open University of the Netherlands
(Law, Arts, Environmental Sciences, Educational technology, Business administration and
Psychology) and it covers up to some 200 courses. SEIN is thereby an important institutional
quality assurance tool for the monitoring and evaluation of Open University courses.
Next, we will first outline the educational context of the Open University of the Netherlands.
Subsequently, we will identify important internal and external drivers for quality assurance,
we will outline the relevant characteristics of the SEIN system, and we will describe the
process of implementation. Finally, preliminary effects of the SEIN implementation will be
presented.