Shipping Information

Everybody loves free shipping! Below are our Free Shipping policies.

$2 SAMPLES FREE SHIPPING POLICY

We offer free shipping to Canada or the United States via regular postal service for all orders containing only tea samples. Maximum of 10 samples per order, 1 sample per tea. As a general rule, a sample contains enough tea leaves to make 2 cups.

REGULAR ORDERS FREE SHIPPING POLICY

We offer free shipping to Canada or the United States via regular postal service for all purchases of $50 or more. Tip: $2 samples are calculated in the total purchase amount. If your order doesn't quite reach $50, you can add a few samples to get free shipping. For example, at checkout you realize your order total $46, meaning your order is not eligible for free shipping. Simply choose two samples of other teas at $2 each and your total order amount is now $50 - you now get free shipping.

We currently ship only in Canada and in the US at the time being. Contact us if you would like to discuss International shipping options as a wholesaler.

Please allow 2-3 business days for your order to be processed.

Delivery destination

Delivery time (estimated)*

Ontario

1-2 business days

Quebec

1-2 business days

Nova Scotia

2-3 business days

New Brunswick

2-3 business days

Prince Edward Island

2-3 business days

Newfoundland

2-3 business days

Saskatchewan

5-7 business days

Manitoba

5-7 business days

Alberta

5-7 business days

Yukon

6-8 business days

North West Terrirories

6-8 business days

British Columbia

5-7 business days

Delivery destination

Delivery time (estimated)*

Alaska

6-7 business days

Alabama

6 business days

Arkansas

6 business days

Arizona

6 business days

California

6 business days

Colorado

6 business days

Connecticut

5 business days

District Of Columbia

5 business days

Delaware

5 business days

Florida

6 business days

Guam

8 business days

Georgia

6 business days

Hawaii

6-7 business days

Iowa

6 business days

Idaho

6 business days

Illinois

6 business days

Indiana

6 business days

Kansas

6 business days

Kentucky

6 business days

Louisiana

6 business days

Massachusetts

5 business days

Maryland

5 business days

Maine

6 business days

Michigan

6 business days

Minnesota

6 business days

Missouri

6 business days

Mississippi

6 business days

Montana

6 business days

North Carolina

6 business days

North Dakota

6 business days

Nebraska

6 business days

New Hampshire

5 business days

New Jersey

5 business days

New Mexico

6 business days

Nevada

6 business days

New York

4-6 business days

Ohio

6 business days

Oklahoma

6 business days

Oregon

6 business days

Pennsylvania

5-6 business days

Rhode Island

5 business days

South Carolina

6 business days

South Dakota

6 business days

Tennessee

6 business days

Texas

6 business days

Utah

6 business days

US Virgin Islands

7 business days

Virginia

5-6 business days

Vermont

5 business days

Washington

6 business days

West Virginia

5-6 business days

Wisconsin

6 business days

Wyoming

6 business days

* Please add an additional 6-7 days for delivery to rural areas.

If you would like to change your order, please send an email at theteacompany <at> theteacompany <dot> com.

If your order is either incorrect or damaged please contact us at theteacompany <at> theteacompany.com.

We do our best to insure that your order is received in perfect condition. However, from time to time, damage occurs in shipping. We try hard to never make mistakes but have not yet perfected that so occasionally errors may happen. No worries! We won’t let you down. Different situations warrant different solutions:

Damaged Goods

Contact us immediately, no longer than 3 days of receipt of the order, so we know that there is a problem and can begin to work on the solution.

You must keep all packing materials, everything. That is the only way credits or replacements can be authorized. This is required by the shipping company.

Returns - Non Consumable Items Only

Contact us immediately, no longer than 3 days of receipt of the order, so that we can begin the return process for you.

Items that have been used, washed, damaged or in anyway altered from their original state are not accepted for return.

The product must be sent back with the original product box, this is the inner box not the shipping box.

Customers are responsible for the return postage and the condition in which the item is in once it gets back to us. Pack items carefully!

Use whatever shipping method you like. Credits or replacements will be issued once the items have reached us.

Returns - Consumables

We are unable to accept any returns on consumable products – tea, tisanes any other item that can be consumed. May we suggest that you take advantage of our samples to try before you buy.

Mistakes

Contact us immediately, no longer than 7 days of receipt of the order and we will replace or rectify the mistake immediately.