Educational Programs and Engaged Customer Service

Guests:

High energy, results-oriented sales professional with extensive experience in business development, account management, and relationship-building in the Education and Healthcare arenas.

Joanne oversees the New England College of Business and Finance’s (NECB) Corporate Partnership Program in the Northern New England, working directly with Human Resources and Training professionals in over 200 existing corporate accounts. Her goal is to continuously grow the partnerships program to encompass all industries and create a diverse network of partners and students.

Prior to joining NECB, Joanne worked in product marketing management for over 20 years in leading global healthcare and pharmaceutical organizations, including Hewlett-Packard, Philips Medical, Wyeth Research/Pfizer, and Draeger Medical. Joanne specializes in all aspects of product development, including development of the product roadmap, pricing, global launches, product line profitability, lifecycle activities, development of strategic sales, marketing, and business expansion plans. Joanne graduated with her MBA from Northeastern University in 2002.

The former Chief Strategy Officer for the People Marketing division of McCann-Erickson Advertising and now serves at the Chief Experience Officer in his growing training and development practice.

Recently recognized as one of the “best keynote speakers seen or heard” alongside Tony Robbins, Bill Gates, Al Gore and Marcus Buckingham, Ryan is a leading expert on culture, leadership and the future of work. He serves as a Sr. Associate with Employer Brand International, an advisory member on the SmartBrief Workforce Council, is a certified Human Capital Strategist and professional member of the National Speakers Association.

Deborah serves as program chair for the Masters of Science in Business Ethics and Compliance where she assisted in developing this new program.

She has been in the education industry for over 10 years and in the financial services industry for over 26 years, serving as both a regulator and a compliance officer. She holds two industry certifications, Certified Regulatory Compliance Manager and Certified Risk Professional.

For several years, Deborah was chairperson of the Eastern Massachusetts Compliance Network (EMCN), an organization with a membership of over 130 compliance professionals. She is former president of her local Chamber of Commerce where she spent many years on the Board of Directors. She was involved with the organization of the Chamber’s Charitable Foundation, where she currently serves as a Board member.

The author and Program Chair of the first of its kind, fully online CAGS degree program in HR Management at New England College of Business & Finance.

With more than 17 years of HR practitioner and consulting experience in a variety of industries, Dr. Patalano brings a strategic business focus to the education of HR professionals. In addition to the CAGS-HRM, Dr. Patalano chairs the MBA program for the New England College of Business & Finance, and provides consultation. Her publications and conference presentations focus on aligning HR with business and her interest in the study of Generational Differences.

Chairman of Performance Connections International, a leading training and performance enhancement company best known for its work in employee and customer engagement, employee retention, and turning mission critical initiatives into results.Prior to joining Performance Connections, Herb has 25 years of experience in the HRD/performance improvement industry as a leader, founder, and corporate executive.

Herb was one of the original principles of MOHR Development, Inc., one of the nation’s leading training/consulting companies best known for pioneering behavior-modeling techniques in sales, service, and management development. Mr. Cohen then went on to become the CEO of MOHR Learning Systems, Inc., a specialty training firm and the nation’s largest retail training resource, increasing sales and improving customer service and organizational productivity for hundreds of retailers using state-of the-art classroom instruction and multimedia instructional design technology.

In 1998, Mr. Cohen became a founder and Director of Provant, a company offering the largest instructional performance improvement content in America. Also at Provant, Mr. Cohen took on the position of group President responsible for all Provant companies with an industry focus. A Maine native, Herb graduated from the University of Maine with a B.S. in Psychology.

Mr. Cohen served in the U.S. Army piloting helicopters and is a Vietnam veteran. Prior to his tenure in the performance improvement industry, Herb was a line manager at Melville Corp. (now CVS), where he was President of Miles Shoes, V.P. of Management Development at Meldisco, and V.P. of Stores at CVS. Herb is a frequent speaker at corporate meetings, training conferences, and banking and retail association meetings. Herb is a past President of ISA (Instructional Systems Association), an association of over 150 training, eLearning, and multimedia organizations dedicated to improving performance through training.