For 'Overnight Delivery' order: You have to pay Prepaid Internatinal shipping fee when you purchase under 80$.
$1 ~ $79 : Marked price for each items' weight
$80 ~ : Free shipping
*You can check each items' weight when you order the items.

For 'General Delivery' order: You have to pay Prepaid International shipping fee when you purchase under 120$.
$1 ~ $49 : $24
$50 ~ $119 : $30
$120 ~ : Free shipping
*You can be charged for extra costs caused from the overweight of some specific items. (Kpop goods or Foods)

You can check Delivery Status on 'MYPAGE'
: https://www.okdgg.com/mypage/index/

Please note that when shipped out from DGG Logistics Center, we provide email with Tracking Number for all orders.
The notification email may have been sorted to your spam box or junk box. You are advised to check it.

If the item is damaged, the compensation can be made after confirming with the seller / OKDGG & Logistic center /
delivery company.

For accurate and fast service, please send us 3 following pictures with your order number (K************), product name or number to 'help@okdgg.com' in 5days after you received the parcel.
1) Defected part of the item and a Tag
2) Bar code labels attached on the package
3) Label attached on the cover of the item

For 'General Delivery' items, the free shipping service is applied when the total amount of one order is over $120 as before. When it's below than $120, the delivery could be started after the initial shipping cost is paid. But, even if your 'General Delivery' order is exceed $120 or order them including the prepaid shipping cost (when your order is required the free shipping condition), you could be charged for the extra shipping costs caused from the excessed weight of specific items (for foods and K-pop goods and so on).

For 'Overnight Delivery' items, the free shipping service is applied when the total amount of one order is over $80. Though the total weight of the parcel's over the maximum weight set depending on each countries, the extra charge just for the overed weight could be charged when you make a payment. When the total amount if below than $80, the shipping cost will be charged according to the weight of each items. You can check each items' weight when you order the items, and there would be no additional fee after the payment is done including the shipping cost.

Please check the maximum weight set depending on each countries on each item's detail page. (Click 'FREE SHIPPING COUNTRIES)

Here are reasons for the delay in delivery.
1. Delivery due to stock issues / domestic delivery delays from the Stores / delays due to Stores's vacation, holiday, etc.
2. Delay due to domestic delivery company (due to weather, overwhelming number of delivery, holiday, etc.)
3. Inaccurate ot Insufficient address (website and service are based on English, all the information that you typed in is required to be English input method)
4. Inspect the item, item lost
5. Custom inspection, Tariff occurrence
6. Unpaid International Shipping Fee

Faster shipping TIPS!
Once the order is complete, requested delivery to shops. (may arrive late at the dgg center depending on the store's conditions)
If you have ordered from more than 3 shops, can be delayed due to gathering time.
Management Team do not recommend to buy the products from more than 3 stores. We recommend divide up order for quick shipping

> Generally, orders are delivered within 10 - 30 working days.
The international delivery will proceed as below :

Ship to MAKESHOP Logistics Center(Domestic Shipping), After Order acceptance and preparation :
takes up to 2~7 business days.
2. Domestic delivery : takes up to 2~5 business days.

3. After all items gathered, we will Inspect items at MAKESHOP Logistics Center : within 2~5 business days.
(If the additional international delivery fee is paid and if there are no other problems with the order, then
the items will be transferred to the international delivery company within 24 hours)

4. Once the parcels are delivered to the international delivery companies, the delivery will begin :
within 2 ~ 7 business days.
(can be More or less, depending on local conditions)

Please be noted that In case of Holiday(Christmas, vacation, holidays), large quantities items, explosion orders or items preparation issues, shipping delays from shop.
In case of item being out of stock issues accrues, shopping mall will contact MAKESHOP center and MAKESHOP will inform customers by e-mail.

*If the payment amount is larger, a partial deliveries can be done without notice.

> PERSONAL INFORMATION

Due to Brazil customs policy, every Brazil delivery needs needs a TAX ID, otherwise parcels will be returned back to sender.
Example) If the recipient is an individual: CPF (12345678 / 1234-12)
If the recipient is a company: CNPJ (12345678 / 1234-12)

* Fast delivery shipment would be arranged when confirming us ID fast.

To update information such as your address, phone number or fax number, please directly contact to OKDGG for update your correct informations.

***Notice***
Any changes of personal information should be done before international shipping fee gets paid. Once items have been shipped from DGG center, changing is not available.
And, entire personal information should be written in ENGLISH.

Combine service should be arranged before any of items get sent to DGG Logistics Center.
Once any items get sent to DGG Logistics Center and get measured for international shipping fee, neither combining or leasing would not be available.

****Please be noted for your shopping advantages, your shipping may delayed and Tariff occur due to large quantities items. For this reason it is not recommended.

Refund should be back to the payment method you used when ordering goods.
Refund transcation may takes up to 14 ~ 30 days to appear in your account.

▶ Credit card & Union pay refunds process

Ⓐ Refund processes of cancellation of the authorization method
Ⓑ In case of payment has been completely deducted from credit card bill already , payment will be cancelled, payment amount will be cancelled for the following month.
Ⓒ Authorization of payment cancellation period is up to 10 days in relation to undergo the issuer's verification procedures ( Except holidays).
ⓓ Refer credit card company after the period has passed for cancellation.

▶ Paypal & Alipay refunds process

Ⓐ If you paid using your credit or debit card, the refund is credited to that card. Depending on your card issuer, it may takes up to 30 days for your refund to appear on your card statement.
Ⓑ If you paid using your PayPal balance, the refund is credited to your PayPal account.
Ⓒ If you paid using both card and your PayPal balance, the amount paid with the card is refunded to that card. The remaining amount is refunded to your PayPal account.

If you willing to Exchange or Return any items, first you should inform us right after you receive it and name of item and the shop name.( within 5 days after delivery completed)

Exchange & Return shall to be processed after confirm with shop staff.

Before that Confirmed check below :
1. You will need to pay the shipping fees for your exchange when you mail your package.
2. Cancellation fee which is 5,000 won will be deducted from refund amount from each shops items.
(since your order was shipped out by free shipping, deducted from refund amount very first international shipping fee)
*Returning fee could be differed by the shops
3. In case refund or Exchange are not possible :
Laundry, wearing, apply perfume, repair ,Missing tag.
4. Return is available within 5 days after you received the item(s) ordered. When you return the non-defective item(s)

If you okay issue with above charges, please contact immediately to Customer Service, we will check with shopping mall.
*Caution : Not every orders or items shall to be able to returned due to variety issues by shop.

When you want to return the items, after they already stocked here in logistic center or they are on the way to logistic center, you should pay for the doemstic shipping cost. This is needed to send the items back to the shop and applied for each shops. This will be deducted from the refunded charge.
The domestic shipping cost is 5,000 won in general and this could be differed by the shops.
Please request us to cancel and return with your agreement for the domestic shipping fee deduction.

> SIZE CHART

This is the size chart as a general representation size depending on the brand and design may be slightly different.Please refer to the detailed description of each item are detailed size.

You can cancel orders within 7 days of receiving the items.
Exchange & Returns may not be accepted in the following cases:
1) The item has been damaged/made defective by the customer (except for the package being opened to check the item).
2) The item’s value has been remarkably decreased due to the customer’s usage/consumption.
3) The item’s value has been remarkably decreased due to the time-sensitive nature of the sale, so it cannot be sold again.
4) Unrecoverable liability has been made to the seller due to customization or unique production of items.
If you want to Returns, please contact DGG CS Team

Defective Items & Others

Inquire to the seller or OK DGG CS Team about refund and repair of defective items.
OK DGG will not be held responsible for compensation for defects caused by sellers’ or manufacturers’ faults.
In case minors purchase without agreement from their legal representatives, they can cancel the purchase contract.

Notice

The Item and its contents listed on OK DGG are entered by individual sellers.
OK DGG only provides the trading platforms and systems to facilitate transactions, and is not responsible for it.
If you do not use OK DGG's payment method and make a direct payment with the seller, OK DGG will not be held responsible for any loss
or damages.OK DGG is not responsible for the contents registered in OK DGG

ABOUTOKDGG

OKDGG services have been newly renovated
to ship Korea items more fast and safe.