(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

Provides guest service and promotes guest relations by welcoming all guests entering the casino or approaching the Club Sycuan desk, verifying Club member identification, printing and issuing redemption vouchers for members converting points to cash, validating direct mail cash vouchers, verifying guest eligibility to participate in promotions, completing winner forms for guests to receive payment, answering guest inquiries, informing guests of daily promotions and special events, promoting Club Sycuan benefits, furnishing guests with bussing, game, and program information and instruction, promptly notifying a Guest Relations Supervisor of guest comments and/or complaints, and treating all guests in a friendly and courteous manner. - 45%

Maintains Club Sycuan player tracking database by collecting, verifying and entering data into database, opening new accounts, and taking photographs of guests for membership cards. - 25%

Provides administrative support to the department by documenting and forwarding, reports, complaints, suggestions and recommendations to the Guest Relations Supervisor, assisting with the coordination of Casino promotions, trade shows, sponsored events, and tour and bingo group activities, and distributing promotional merchandise as directed. - 20%

Maintains cash bank of theatre transactions during shift by entering cash transactions into the Point-of-Sale system, counting currency, logging guest discounts, vouchers, and credit cards in the Cashier Drop worksheet, balancing the money drawer against generated cashier report following established procedures, and reporting discrepancies to the Guest Relations Supervisor. -10%

Skills and Knowledge:

Essential:

Ability to interact effectively with team members and guests

Ability to communicate effectively in the English language

Ability to prioritize and perform multiple tasks and assignments

Ability to perform simple mathematical calculations

Ability to maintain professionalism and composure

Ability to understand and follow verbal directives and written directions

Ability to perform data entry

Ability to appear for work on time

Ability to complete forms and documents

Ability to sit and stand for up to eight hours at a time

Ability to accept constructive criticism

Ability to work in a smoking environment

Ability to maintain confidentiality

Desirable:

Multi-lingual

Ability to count cash and make change in a fast-paced environment

Ability to recognize counterfeit monies

Knowledge of casino games

Supervisory/Managerial Accountability:

Direct: None

Indirect: None

JOB REQUIREMENTS:

Job Specifications:

Education and Experience:

Essential:

High School Diploma or G.E.D.

2 years guest service experience

Desirable:

Hospitality experience

Cash handling experience

If you need reasonable accommodation to complete the on-line
application, please contact the Human Resources Department.