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Transportation services (nonemergency)

Health Care Authority (HCA) covers nonemergency medical transportation for eligible clients to and from covered services through contracted brokers. The brokers arrange and pay for trips for qualifying clients. Currently, eligible clients are those in Apple Health (Medicaid and CHIP) and other state-funded medical assistance programs that include a transportation benefit. Transportation may be authorized for individuals who have no other means to access medical care.

The most common types of transportation available include: public transit bus, gas vouchers, client and volunteer mileage reimbursement, taxi, wheelchair van or accessible vehicle, commercial bus and air, and ferry tickets.

Eligibility Requirements

To qualify for transportation assistance you must:

Have a current ProviderOne services card.

Have no other way to reach your medical appointment.

Ensure that the appointment is covered by your Apple Health program.

Requesting transportation assistance

Contact the transportation broker for your county. The transportation broker will arrange the most appropriate type of transportation to the closest medical provider offering the type of service you need.

Be sure you have the following information available when requesting transportation services:

Your ProviderOne services card

Your complete pick-up address

The name and phone number of your medical provider

Exact appointment date and time

The type of health care appointment (i.e. dialysis, OB, dental, etc.)

Your return time, if known

We recommend that you contact the transportation broker at least 7-14 days in advance of your health care appointment. Giving your transportation broker advanced notice may increase the likelihood a ride can be found for you. If your request is made less than two business days before your appointment, the transportation broker may ask you to try and reschedule your medical appointment, as transportation resources are limited and may not be available.