NewswireToday - /newswire/ -
Johannesburg, Gauteng, South Africa, 2012/02/28 - Promoters and organisers of the South African Service Awards, Smoke Customer Care Solutions, have announced the winners of the 2011 South African Service Awards that took place over the period 1 September 2011 to 30 November 2011 - FirstCarRental.co.za.

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Earning the Silver Award, First Car Rental was placed in 2nd position in the Travel and Related Service – Car Hire division - and received 1007 votes over the three month period with an average customer satisfaction score of 89.86%. The service awards are based on achieving the most votes over the set period with a final average customer satisfaction rating of 80% or higher to qualify for a placement.

The South African Service Awards is the premier customer driven service awards in South Africa. All companies are rated by their actual customers, therefore providing a completely unbiased view as to the level of service that the company is providing. The award results are meaningful as often the differentiator between two companies offering similar products is their service level.

Says Melissa Storey, Executive Head: Strategy, Development & Marketing at First Car Rental "This is a great achievement for First Car Rental as we were in the same category as older and larger global industry players that have more volume and therefore more customers that could vote for them. The most pleasing element is that our average customer satisfaction rating of 89.86% was higher than the Car Hire division average customer rating of 88.5%. This means we are first in service – living up to our brand promise."

There were 10 569 South African consumers that registered to vote in the South African Service awards, with over 100 000 votes received and 8 major categories that were identified to be rated.

Storey comments,"This award is highly regarded because it is awarded by our customers and we thank them very much for taking the time to vote for us. In many cases the only differentiator between two companies perceived to offer similar products is their service level."

Other service award winners include Velvet Sky coming in first in the Airline category and Maxidor topping the list in the security sector. Sausage Saloon and Subway dominate the fast food category whilst Webafrica and Dial A Nerd are the favoured service providers in the telecommunications field.

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