I need it fixed once an for all, or I need to return it. This unit is not working and I’m not willing to turn it on or off again and again or to reset it or to move the head here or there or other voodoo. I need a machine which reliably works, and this one is a dud.

I need Some one from Glowforge staff to contact me, please others don’t.

no I don’t. But to be honest i am tired of being a full-time QE for glow forge, I want a machine that works consistently not one which I have to do random things to in order to make it work. It does not work, has not worked for ever, and I’m not into this - i want a machine that works, or I want a refund, I do not want to mess with it for hours any longer. This is not right.

I don’t think any company can be expected to just blindly replace a machine without some proof of a mechanical failure. If you’re not willing to spend 30 seconds doing as they requested to confirm the issue, why should they be expected to issue you a free replacement?

I’ve extracted the logs to investigate the issue, and they show your printer head is not moving properly. I want you to have a reliable unit, so I’m recommending we replace this one. I’ll be in touch via email to sort out the details. I’m so sorry about the bad news.