FAQ's

Kindred & Kind is an independent business founded by friends Joanne Cusack & Rhian Harding.

Where is Kindred & Kind based?

We are lucky enough to be based in the grounds of Renishaw Hall, an historic house in North East Derbyshire, England.

Is your shop open to the public?

Absolutely! Please come to our Stables Shop at Renishaw Hall. We are open all winter Wednesday - Sunday 10.30am to 4.00pm and Wednesday to Sunday 10.30am - 4.30pm during the summer season April - October.

What is your environment and ethical policy?

We are a small business and we try to stock as many locally produced products as possible. We have a wide range of jewellery, ceramics and textiles which are handmade in Derbyshire, Yorkshire and Wales. Our skincare and candles are naturally made by hand in the UK and we only deal with businesses who work fairly with communities and have a track record of ethical manufacturing. We have a strong commitment to the environment and where possible we use recycled packaging and source products with the smallest carbon footprint.

What are your T's & C's?

Orders will be processed exclusively on the basis of the following general terms and conditions (“Conditions”) of Kindred & Kind. Your use of our Website to buy products and services ("Products") from us is governed by these Conditions, our Website's Terms of Use and our Privacy Policy, which you must read and agree to before placing an order.

We do not belong to any trade organisations, professional bodies or supervisory authorities, nor do we subscribe to any particular codes of conduct. By making an online purchase through kindredandkind.co.uk (”We”), you are agreeing to the following terms & conditions. Please read these carefully before placing your order.

How can I pay?

Payments can be made safely and securely through Paypal. If you do not have a Paypal account you can still pay by card through the Paypal system without registering. Please email: enquiries@kindredandkind.co.uk for queries regarding payments.

Can I return my purchase?

Of course! If you are not happy with your purchase once it has been delivered to you but it is not faulty or damaged, you may return or exchange the goods within 14 working days of delivery. The product you return must be unused and in the same condition that you initially received it. We can arrange an exchange or alternatively refund you including the cost of the delivery but returns are at your expense.

You are responsible for the safe keeping of the goods and taking reasonable care of them until their return. We do not accept liability for returned goods that have been damaged during transit back to us. Please wrap and package the products thoroughly to avoid any breakages.

What if my order arrives damaged?

Replacements or refunds will be given for faulty or damaged goods. Please notify us the next working day if you receive a faulty or damaged good(s).

For details on how to return your goods, please contact us by e-mail: enquiries@kindredandkind.co.uk. Refunds will be credited with the same payment method as the original purchase.

How accurate are the product pictures?

We make every effort to ensure that colours and shapes appear as realistic as possible. However, digital reproduction on different web browsers and computer monitors vary so we cannot guarantee the exact colour. We take care to represent our products as accurately as possible however there may occasionally be variations in colour. Please get in touch if you need any assistance before making your purchase.