University of Wisconsin KnowledgeBase

Best Effort Support Only

This document contains instructions on using a non-Microsoft email client, such as Apple Mail or Thunderbird. Microsoft does not recommend these clients for use with Office 365, and there are often significant limitations in client functionality as a result.

Because of this, the DoIT Help Desk is only able to offer best effort support for these clients, and certain issues may require the use of a Microsoft client in order to be resolved. For more information on Office 365 client support, please see: Office 365 - Which clients/protocols will be supported?.

IMPORTANT: Microsoft just released a version of Outlook which will work with UW-Madison's implementation of Office 365. This application is fully supported by Microsoft. Office 365 team recommends that all users install/use this application instead of the native iOS mail/calendaring clients.

This document explains how to connect to the Office 365 service using an iOS device. Screenshots were originally taken on an iOS 7 device. Steps should still be similar for iOS 8 & 6.

Important: Certain mobile devices that connect to your Office 365 account via the Exchange/ActiveSync protocol can be remotely wiped. This is a useful feature that can help protect your privacy. Please read about Office 365 remote device wipe to see if your device supports this, and learn how it works. If you do not want remote wipe capability via Office 365, your device may have the option to connect via IMAP. If connected via IMAP, you will only have access to your email.

For multi-level domains, name@domain1.domain2.wisc.edu, use the following format: name_domain1.domain2@wisc.edu.

Password: Enter the password for your account being configured.

8. Click Done/Next.

9. You'll be directed to the enabled account applications page now. Choose what you'd like enabled. It is recommended that you enable all services.

10. Select Save.

11. Select the new account from your list of accounts. It will be listed according to the description you chose for it.

12. Select Mail Days to Sync and set it to No Limit if you would like all of the mail in your inbox to be synced to your device. The default time period is one week. Note: the more mail that is synced, the longer it may take to get all your messages on to the device.

13. Setup is complete. Email and calendar data (if enabled) are available in the appropriate apps.