Research shows a clear relationship between effective risk management and internal and external customer satisfaction. This program offers insight into the psychology of risk management and effective methods of managing risk at the project and corporate levels.
As an author of the risk management chapter of the Guide to the Project Management Body of Knowledge, former senior manager of Corporate Quality Risk Management at Amgen, lead developer and implementer of product quality risk management procedures at Abbott Vascular, Examples of methods that worked, and those that failed, are presented.
Insights from information systems in banking, pharmaceutical and airport security risk management experience are shared through active participation by the audience.
Risk management is approached by examining the people side of risk. Risk is perception that is directly affected by a person’s life experiences. I show people how their perception of outcomes cause one person to see adversity while another person sees opportunity in the same event.