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Had a fight with the CSR about a locked HDDVR. I have the protection plan (had it for years) never used it and wanted a new unit since this one was not working. I have since checked here and discovered that I am not alone with that problem. Anyway I argued that if you don't replace the unit then cancel my service and I hung up. She canceled my account maybe its just as well since I am a little tired of the lost signals and waiting an hour to talk to someone on the phone. My question here is when will i be disconnected and what is the procedure.

Gotta love when someone's bluff get's called and bites them in the arse. Karma.

If so, it was the worst bluff in history. Hanging up right after the bluff, didn't even give them time to respond!

I've done this several times in the past (with other companies). I tell them what it'd take to keep me as a customer, they say no, I say cancel. Once I say cancel, you're wasting your breath if you try to get me to change my mind. Only reason I stay on the phone and not just hang up right away is because I want confirmation that it's being canceled.

I'm not taking any side on this one, however, I'm curious if the person the OP talked to could get in trouble for actually canceling the account. I understand he said to so in my mind that is enough to do so, but I work in a job that you have to have restraint and not do things like that, even though I liked to punch someone atleast twice a week!

I'm not taking any side on this one, however, I'm curious if the person the OP talked to could get in trouble for actually canceling the account. I understand he said to so in my mind that is enough to do so, but I work in a job that you have to have restraint and not do things like that, even though I liked to punch someone atleast twice a week!

It would seem to me that they could get into as much trouble not canceling the service when someone demands it.

When my box froze this morning, I did what seemed natural. I reset it. When it quickly refroze again, I reset it again and it worked. It wasn't until I discovered a second DVR froze that I checked here to see whether it was a widespread problem.

Had a fight with the CSR about a locked HDDVR. I have the protection plan (had it for years) never used it and wanted a new unit since this one was not working. I have since checked here and discovered that I am not alone with that problem. Anyway I argued that if you don't replace the unit then cancel my service and I hung up. She canceled my account maybe its just as well since I am a little tired of the lost signals and waiting an hour to talk to someone on the phone. My question here is when will i be disconnected and what is the procedure.

"He that is good for making excuses is seldom good for anything else."

As someone given to similar fits of pique, I empathize with mobouser's reaction, even if I do not recommend it.

I have been considering a switch from D* for awhile, simply as a money-saver. Dish has some great deals right now, and I think you can end up with a similar package for much less money. With all of the different providers offering sweet signup deals, it pays NOT to be a loyal customer. Switch every two years, and you're probably better off.

Oh, and you'll definitely need to call DirecTV a second time to get the recovery kits sent out. For some reason, they never arrive with the first request.

then the OP's account hasn't been canceled yet. If he is willing to eat some crow, or at least admit he acted in haste, a call to DirecTV will get everything back in order without further damage.

I wouldn't be surprised if DirecTV had this as a policy. Someone slams down the phone, saying Cancel Me, instead, they are given a short period cool off and change their mind before the cancellation becomes effective.

Does anybody know if this is the case or has his account been officially terminated?

What is funny is that in a momentary fit of rage the OP has some hassle ahead. First he/she will now be without TV until a new provider is set up. He/she now needs to disconnect, box up, and mail the D* receivers. Then the new provider will need to enter the home and set up everything. Hardly seems worth the minor inconvenience of today's events.

As one of my favorite sportscasters would say, "Let's go to the tape."

Yes, I was about to say that the tape would come into play if the OP called back complaining about being disconnected.

If I were the OP and wanted D* back I would call back and apologize for hanging up immediately after saying "cancel", especially when there were nationwide system issues today that probably were part of the OP's frustration. After all today would probably be a good day for a CSR to hear a customer apologizing rather than being upset.

The CSR should not have canceled the account without verifying the situation and explaining the ramifications such as the ETF. But I bet after the DVR lockup situation this morning the phone lines were jammed with irate customers screaming about their missed recordings and locked up DVR's, so the CSR was probably at their wit's end and acted in haste.

Under normal circumstances, I'm sure the sub would have gotten a callback to verify disconnection of the account, as I recall people wishing to cancel DirecTV get transferred to the "retention" department to see WHY cancellation is being requested and to see if the customer can be saved.

The problem is that if the customer says "cancel" and then hangs up the CSR has to do it. Can you imagine what would happen if the customer said that and D* were not to do so? (Answer-Major lawsuit and/or State Attorney General getting involved.)

The one thing that a CSR could have done is attempt to call back, say that the connection was somehow disconnected, and ask if the subscriber did indeed say to cancel the account. That might have given the subscriber a few extra seconds to cool off.