Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

Previous pretty good luck with Stanton, although the price of the one you pay for on "Buy One Get One" is usually about $250 - $300, which you could get 2 pairs for at lots of places. Regardless, this is about not standing behind their warranty.

In August of 2010 I bought 2 pairs and paid extra for the 2-year extended warranty on frames and lenses, assured this was a good investment. My main pair they had to re-make a couple times, due to various errors, including one pair that did not have a screw in one of the temples - pretty bizarre. They had to special-order the new frame, no biggie though it caused an extra 2 week's delay.

Last week I went in because the weld on one of my temples broke, I would be covered as I was in my 23rd month. I was advised I could get up to 3 pairs of the frames, so I said go for it, he got them all ordered up, and it turned out the SKU was wrong or something, and they could no longer get my frames. which means I would need new lenses too (no-line bifocals with scratch coating and UV protectiona dn a couple other "treatments").

Cory advised me "we're in a gray area here", but he could offer me the 2-fer deal on 2 new pairs, with 20% co-pay on the lenses - which would be $51.20 for BOTH pairs - he repeated that and I clarified - and he would use in-store coupons for all coatings and treatments etc., the only extra being $19 (per pair) for Transitions treatmetn if I wanted that. Also a free eye exam (which is no big deal, always included anyways).

Went in with wife a few days later to pick out frames, Cory then told me he "made a small error in what I told you" and "overstepped my bounds", now it would be $51.80 copay on the lenses PER PAIR, so twice as much!

We argued, I told him I couldn't believe they would be willing to lose a repeat customer over $50, but he said too bad so sad.

I will never refer anyone there again (I had referred wuite a few, even defended tehm when others spoke badly of them).

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.