Received an email that I have reached payment limit

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landover

Asked on February 02, 2018 at 08:11 PM

I have had an account for several months now maybe a couple of years. I received a payment tonight and was sent an email just after saying that I have reached my Payment Limit and I need to upgrade..

This has never happened before, have you all changed the feature for the free accounts.. Also my account isnt really free because you charge a fee for every transaction.

Please note that free account has payment submission limit which allows you to only receive 1 payment submission in a month. Since you have already received 2 payment submission, that is the reason why you have received the warning email.

I did check your account and found that you only have a free account. I am not able to trace any subscription payment related to your account. If you meant to say that we charge a transaction fee for every payment submission you receive, please note that we do not charge any transaction fee.

landover

Answered on February 03, 2018 at 06:43 AM

Yes, but I get 10 transactions per month. See image...LarryStevens@Landover.ws877-833-5876 Ext 4240-482-8841 Fwww.landover.wsLANDOVER NATIONAL LLCEnsuring Meaningful ResultsBusiness Development...

landover

Answered on February 03, 2018 at 06:43 AM

I guess my question is when did I get a limit of one per month when normally it’s been 10 per month. I noticed in my previous transactions I almost always have more than one per month. This feels like a squeeze to force people to upgrade. Landover@Landover.ws 877-833-5876 Ext 4240-482-8841 Fwww.landover.wsLANDOVER NATIONAL LLCEnsuring Meaningful ResultsBusiness Development...

JotForm Support

TREVON

Answered on February 03, 2018 at 08:28 AM

We sent an email notification at the beginning of the year we sent email communication to all our users informing them the new Payment Limits will be applied to their respective accounts. Below is a sample of the email communication sent out to all users.

Effective February 1, 2018, JotForm will adjust the number of payments that can be accepted per JotForm plan.

The new number of payments per plan are:

Plan

Max Number of Payments

Monthly Subscription Cost

Starter

1

Free

Bronze

10

$19

Silver

100

$39

Gold

Unlimited

$99

If your current monthly payments exceed these amounts, you will need to upgrade your account to the appropriate plan that fits your payment level requirements. If you do not upgrade, you will be unable to accept any additional payments over the levels listed above.

While we realize this change may be difficult for some of our valued users, we trust you will understand. For many years, JotForm has made every attempt to avoid instituting these limits. However, due to increasing demand for online security and privacy, we can no longer avoid it. We simply refuse to compromise on the high quality of our products.

In fact, we're the first, and the only online form building platform to provide the highest level of security possible to our users. JotForm is Payment Credit Industry Data Security Standard (PCI DSS) Service Provider Level I certified, the highest security available for a business that collects payments from, and integrates with, credit cards.

To adjust your plan, go to your account settings and select "Billing." Then select the plan that best fits your needs.

Thank you again for being a valued JotForm user.

Sincerely,

JotForm

Kindly do let us know if you need further assistance.

landover

Answered on February 03, 2018 at 10:43 AM

Ok I understand... but why... isn’t the way it was enough.... what is the ++ for users? Landover@Landover.ws 877-833-5876 Ext 4240-482-8841 Fwww.landover.wsLANDOVER NATIONAL LLCEnsuring Meaningful ResultsBusiness Development...

landover

Answered on February 03, 2018 at 10:43 AM

Ok Is there anyway you can afford an extension for me.. I need at least two weeks as I do have payments scheduled that Id like to receive and I will be more prepared to do the subscription.. I do enjoy the service.Landover@Landover.ws 877-833-5876 Ext 4240-482-8841 Fwww.landover.wsLANDOVER NATIONAL LLCEnsuring Meaningful ResultsBusiness Development...

JotForm Support

TREVON

Answered on February 03, 2018 at 11:12 AM

our apologies but at the moment we are not giving any extensions but I have already escalated your issue to the relevant department.

landover

Answered on February 03, 2018 at 11:43 AM

Thank you, youve been great, It is my intention to subscribe. I use Stripe with your forms and it has simplified my business tramendously. I just didnt do a good job in timing with Feb 1st. Im sure Im not the only one. Any extension would be greatly appreciated. Landover@Landover.ws877-833-5876 Ext 4240-482-8841 Fwww.landover.wsLANDOVER NATIONAL LLCEnsuring Meaningful ResultsBusiness Development...

JotForm Support

TREVON

Answered on February 03, 2018 at 01:05 PM

Thank you for your response. However you should also consider upgrading to receive payments as the team reviews your request since at the moment we are not giving extensions as I stated earlier.

Manager

mustafa

Answered on February 04, 2018 at 07:31 AM

Hi,

As my teammates explained, we tried to reach you via email channel to notify the upcoming change in payment limits.

Sorry for the inconvenience, we never intended to break your business. For now, we removed your limit so you will be able to receive payment submissions as you do before. We also reenabled your forms.

Please keep in mind that the payment limit will be applied again on March 1st, 2018.

landover

Answered on February 04, 2018 at 10:43 AM

This is awesome! I am motivated to subscribe and yes... all of my projects use JotForm, so break my business is possible... believe it or not, I’m still sorta growing.....I will ensure to read the messages from JotForm to ensure my part in an open line of communicationAgain thank you... LarryStevens@Landover.ws877-833-5876 Ext 4240-482-8841 Fwww.landover.wsLANDOVER NATIONAL LLCEnsuring Meaningful ResultsBusiness Development...