The
IBM Support Portal Release 5.1 has been deployed.Please
visit the site at www.ibm.com/supportportal.

Some
key features include:

Document
ratings

Support
Technical Exchanges

Technical
Support Chat

Reorganization
of the right hand column links

Redbooks
and more module

Defects
resolved in this release include:

8951:
United Kingdom masthead downloads link setting country to Ukraine in
the portal

Key
feature details:

Document
ratings

Users
can now see star ratings
on supported documents in the “[More results]” views. There
is also a new “Highest rated” section in the top ten modules.

Support
Technical Exchanges

Software
product technical experts are able to share their knowledge through
technical exchanges such as webcasts (Support Technical Exchanges).
Scheduled and previous Support Technical Exchanges are now
integrated into the Support Portal in the Features links and
Training modules.

Technical
Support Chat

Entitled
clients can initiate a chat to support representatives through links
in the Technical Support Chat module that appears in the right
navigation bar. Chat currently supports System x clients who have
warranty or maintenance agreements as well as clients of the
Accelerated Value Program (AVP).

Reorganization
of the right hand column links

The
links in the right navigation bar are reorganized to simplify the
page and to remove duplicate links. The links were separated into
three different modules with additional functionality.

The
feature to hide the page graphics has moved to the right navigation
bar, under "Customize this page."

Note:
Hover text is available only for “Support resources,” “Contact
support,” “Buy support and services” and “Other IBM pages”
section titles.

Redbooks
and more module

Redbooks,
Redpapers, Whitepapers, and other similar documentation appear in a
new module on the Documentation page called "Redbooks and
more".