17 Aug 2016

Telecommunications Manager Job in an Accounting Firm in Lagos

Global Profilers is a Recruitment & HR Services firm specialized
in recruitment in Africa; we are currently looking for a Manager,
Telecommunications for our client who is a reputable accounting firm. Job Title: Telecommunications ManagerResponsibilities:
The Manager, Telecommunications will be responsible for executing
client related engagements in the areas of Revenue Assurance, Customer
Service process reviews, Customer Lifecycle management, standard
operating procedures, Analytics. He/she will ensure overall client
service delivery in accordance with the company’s guidelines &
methodologies, manage accounts on a day-day basis & explore new
business opportunities for the firm, actively establish & strengthen
client [functional heads & key influencers] and internal
relationships. He/she will also assist in developing new methodologies
and internal initiatives and also create a positive learning culture,
coaches, counsels and develops junior team members.

Plan & schedule client engagements. Determine and deploy the
right team with adequate skill sets for executing engagements and
periodically review status of engagements and work products.

Demonstrate strong project management skills.

Maintain a strong client focus by effectively serving client needs
and developing productive working relationships with client personnel.
Stay abreast of current business and economic developments and new
pronouncements/standards relevant to the client's business.

People related

Display teamwork, integrity and leadership. Work with team members
to set goals and responsibilities for specific engagements. Foster
teamwork and innovation.

Drive performance management for self and team.

Utilize technology & tools to continually learn and innovate,
share knowledge with team members and enhance service delivery.

Understand the company and its service lines. Actively encourage team members to contribute ideas.

Conduct workshops and technical training sessions for team members. Contribute to the learning & development agenda.

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