Hurricane Irma

As we continue our recovery and cleanup efforts, please visit the Emergency website for the latest information on openings and closings in Miami-Dade County.

Consumer Complaints

To file a formal consumer complaint, please complete the below affidavit and remember to save a copy of your completed affidavit for your records. You may print, sign, date and submit the affidavit by email (as a pdf attachment to consumer@miamidade.gov), fax (786-469-2303) or mail to the address at the top of the complaint affidavit.

E-signatureYou may e-sign the complaint affidavit by placing /s/ at the beginning of each signature block, typing your full name, date, save the executed complaint affidavit and submit by email (as a pdf attachment to consumer@miamidade.gov).

If you e-sign, your signature should look like the following: /s/ Jane Doe

An electronic signature has the same force and effect as a written signature, pursuant to Section 668.004, Florida Statutes.

Whether you print and sign or use an e-signature, you will need to attach to the same email/fax, or include in the same envelope, any supporting documentation for your complaint, such as receipts, contracts, pictures, a timeline of events, etc.

By submitting a complaint affidavit, you are declaring under penalties of perjury, that you have read the complaint affidavit, that the facts stated in it are true, and that any supporting documentation submitted will be copies of genuine documents.

It is the complainant’s responsibility to submit copies of any documentation (invoice, receipt, contract, warranty, etc.) that support the complaint allegations.

A copy of each complaint and any supporting documentation submitted will be sent to the business operator for their response.

Consumer complaints and supporting documentation are public records, and these items are subject to disclosure pursuant to Florida’s public records laws.

Important: Whoever knowingly makes a false statement in writing with the intent to mislead a public servant in the performance of his or her official duty shall be guilty of a misdemeanor of the second degree, punishable as provided in Florida Statutes.

For-Hire Transportation ComplaintsFor-Hire Transportation complaints relate to complaints about for-hire transportation service providers: taxi cabs, limousines, jitneys, tour buses, private school buses and special transportation services only. Information contained in complaints becomes public information and will be forwarded to the business as part of the dispute resolution process.

Taxicab ComplaintsSubmit a complaint about a taxi driver or cab. If you feel you were overcharged and are demanding a refund (either full or partial), you should use the For-Hire Transportation Complaint form discussed above.

Note: For-Hire Transportation businesses (Taxicabs, share rides, limousines, etc.) are now regulated by the Department of Transportation. For information regarding licenses, regulations, and permits, please contact the Department of Transportation.

If you cannot view PDF files, you can download Acrobat Reader for free from Adobe Systems, Inc. In order to use PDF files, you must have Acrobat installed on your computer.

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