ORDER STATUS

As soon as your order leaves the warehouse you will receive a DELIVERY CONFIRMATION email, where you will find a tracking number you can use to monitor your delivery status online. Your order will be traceable via this number about two working days after that the delivery has been confirmed.

You can track your order in three different ways:

With your Experya account: Go to "My Account" Section, then click on Order Status, find the relevant order and click on Details - the details of your order will appear. Then click on Tracking, which will take you directly to the courier website. Here you can view the current status of your order.

With the Delivery Confirmation e-mail: You will view the current status of your order in this e-mail by clicking on "Tracking".

With the courier website: enter the tracking number (you will find it in the delivery confirmation email), and click on Search to view the current status of your order.

PACKAGE LOST

If you do not receive the package within a week from the receipt date of the delivery confirmation email, please contact our customer services department by sending an e-mail to info@experya.it or completing the form in the Contacts section or calling to +39 3496357876.

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