Frequently Asked Questions

Ready-made radiators can be dispatched for next day delivery if ordered before 12 noon, otherwise these will be dispatched within 1 working day from the order being placed. Bespoke, painted cast iron radiator orders will be ready for dispatch in 10 working days. Hand Burnished orders can take up to 6 weeks to complete. We shall contact you to let you know when your order is ready to arrange a convenient delivery date with you.

All measurements given are for guidance only and should not be used for the fixing of pipework.

Due to our radiators being bespoke and hand assembled, variations in seal compression and the machined faces can occur. We are able to supply measurements prior to dispatch once we have completed the assembly process should you require them.

Trads accepts no responsibility for customers who choose to install pipe work prior to having their cast iron radiators delivered to site.

The size of the cast iron radiator you require will depend on the size of the room you wish to heat. A BTU (British Thermal Unit) is a unit of measurement of heat per hour. Each radiator comprises of a number of sections assembled at Trads. Each section generates a specific BTU. If you divide the total room BTU requirement by the individual section BTU output, it will give you the total number of sections required for that room, which may be split into one or more radiators as space permits.

Your cast iron radiator will include all leg and mid sections. You have an option to add wall stays, thermostatic or manual valves, bleed nipples and pipe shrouds to your order. For ready-made cast iron radiators you will need to continue shopping to add these items to your basket. For Build Your Own cast iron radiators you will be prompted to add these items in a step by step process.

Painted radiators simply need to be wiped with a damp cloth and dried with a soft non-abrasive one, as and when required.

Our hand burnished finish on our cast iron radiators is offered with a lacquer coating for an additional charge, this will protect the radiator from rusting, particularly in a bathroom setting. If this option is not chosen we recommend a regular application of 3 in 1 oil. Rust can be removed from the radiator should it develop with WD40 or a similar product.

We offer Kerbside DeliveryYour cast iron radiators and towel rails will be delivered to the kerbside outside the delivery address only. More information on delivery costs can be found on our web page link https://www.tradscastironradiators.co.uk/delivery

As many of our cast iron radiators are ordered as bespoke items that are made to order, we are not able to offer a ‘Sale or Return Policy’ for non-faulty goods. If you believe your cast iron radiator to be incorrect or faulty please contact a member of our team who will be able to advise you on the best course of action to take. Freephone: 0808 178 5533 or email sales@tradscastironradiators.co.uk.