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Frequently Asked Questions (FAQs)

How long will the repairs take to complete?

It will vary depending on the severity of the collision. Drivable vehicles are routinely scheduled on a Monday in hopes of having them completed on the next Friday. The estimated time of completion will be explained at the time of the estimate.

Can I get other work performed while the repairs are being made?

Absolutely. In the case where we cannot perform the work in house, we coordinate with outside facility on your behalf.

Do you have a warranty?

Yes. It extends as long as you own the vehicle.

Do I have to use the shop my insurance company recommends?

No! It is your vehicle. You have the right to have YOUR car worked on where YOU feel comfortable. At times an insurance company may direct you to use a specific shop. This practice is called “steering” and is prohibited by law. (See Senate Bill 204)

To whom do I pay the deductible?

The deductible is paid directly to the shop. Most circumstances will require you to pay the deductible amount (set up with the policy holder) at the time of the vehicle delivery after the repairs have been made.

What if there is more damage found after the initial estimate?

Often times this is the case. Insurers have come up with a system for unforeseen damage, making it easier for the owner. This is called a supplement, and the insurance company works with the shop for the added costs.

Do I need an appointment?

You do not! If your vehicle is drivable, bring it in Monday through Friday between 8:00 a.m. and 5:00 p.m. for a free estimate.

What if my vehicle is not drivable?

If it is not safe to drive, we can assist you with towing or free mobile estimating for insurance claims.

Will you work with my insurance company?

Yes! We work with all insurance companies. Let us make this experience painless by handling the entire claims process.

Where do I get a claim number?

Your insurance company issues the claim number once you report the incident. Once the claim number is issued, we take it from there.

What if I need a rental car?

We are happy to arrange a rental car for you.

What is a total loss?

A total loss is when the price of the repairs exceeds the value of the vehicle.

Can you match the factory color of my car?

Yes. Today’s finishes are made with multiple layers of specialized paints. We have investments in technology and equipment to ensure the color will match the factory finish.