United Kingdom, World War I Service Records (FamilySearch Historical Records)/Known Issues

This page was created by FamilySearch Historical Records personnel. It details problems identified within this collection and answers to those problems.

If you wish to comment, please visit the talk page to post your comments.

Known Issues

Question #1: I get a message “Image not available” for these records even when I am signed in. How can I view these records?Answer #1: FamilySearch has limited rights, granted by the record custodians, to publish images from the The United Kingdom, World War I Service Records, 1914-1920 collection for viewing online. Images for this collection are only available for viewing to members of the sponsoring organization (The Church of Jesus Christ of Latter-day Saints), and at FamilySearch Centers. It is important to check with your FamilySearch Center before your visit, to verify that the center is equipped with the capability to view these restricted images on www.familysearch.org. These records are also available on microfilm. See Ordering Microfilm or Microfiche for instructions on ordering microfilm If you have an LDS account and are not able to view images after signing in, it may be due to a registration problem, not an image access problem. Please call 1-866-406-1830 in the United States, or contact Patron Services at support@familysearch.org. Please include a brief description of the problem and steps taken thus far to resolve the issue.

If you encounter additional problems with this collection, feel free to report them at support@familysearch.org. Please include the following information:

If browsing this collection: please include the full path you followed to where the problem occurred. The browse path is located above the Image viewer window. For example: United Kingdom, World War...ervice Records, 1914-1920 > A > Ag > Agar, Joseph Horace-Agate, Henry > Image 1 of 1079

If you are reporting a technical issue: please include your operating system and browser version, such as Windows 7 and Internet Explorer.

Your assistance will help ensure that future revisions will be considered.