One of the fun parts of writing an annual benchmark report on the digital strength of some of the best hospitals in the U.S., is the chance it gives me to get to know some great digital and innovation teams, and the stories behind the work featured in my coverage. Please join me for a free educational webinar on January 9th, when Lee Aase of Mayo Clinic and I will discuss this year’s HDX-15 report and their work as innovative healthcare leaders.

One of the largest insurance companies in China plans to open doctorless clinic booths at a rate of over thirty a day in the next few months. Dave Wieneke, healthcare practice director at Connective DX, fills-in the details and how AI and automation can up-level innovation plans in healthcare and beyond.

Closing the gap between the digital expectations of healthcare consumers and the capabilities of payers and providers is becoming a must win battle in healthcare. Dave Wieneke, healthcare practice director at Connective DX, recounts research on this and ideas innovators in any industry might take from One Medical’s digitally adroit service model.

In many industries outside of healthcare, the mantra has been 'experience matters' for years. Forrester Research declared we entered the age of the customer in 2010. An era marked by 'empowered buyers demanding new levels of customer obsession.' As consumer technology crept into every facet of our lives, people learned how to find the best products, prices, and every piece of information necessary to make maximally informed decisions about how to spend their money.

Each year, Connective DX creates an in-depth benchmarking study entitled the Hospital Digital Experience Index (HDX) comparing and ranking the digital experience of the top fifteen hospitals in the US News & World Report rankings. This year, we are releasing the updated report on November 1st, but you can register now to receive a digital advance copy as soon as Thursday, October 25th.