Wheelhouse provides reliable and cost-effective business telephone systems sales and service. We’ll work with you to design a business telephone system that will meet your needs now, and provide for future growth and flexibility.

Wheelhouse Solutions will perform a comprehensive review of your current telecommunications needs, at no cost to you, and present you with ways to reduce your costs and increase your overall reliability.

Contact us today for a free audit and review of your telecommunications services and to learn how our expertise in the telecom industry can benefit your organization.

Healthcare is evolving, and you need the technology team to help your organization evolve with it. At Wheelhouse Solutions, we’ll assist you at every stage – from HIPAA-compliant infrastructure, including mobile solutions, to real-time access to patient information. Our healthcare IT Solutions, Cloud Services and Managed Services ensure compliance and flexibility, throughout your organization.

Training Information

Technical Support Requests

If you are experiencing a service issue and do not have a Client Portal account, please call us at (636) 866-0484 / (800) 750-4880. Ask your account manager about your free access to the Client Portal.

When you log in to the Client Portal your first stop is your Landing Page, with buttons for some of the most frequent actions. Just click an option to go! If you want to hide this landing page, select the check mark at the bottom of the page.

All open tickets you submitted or are a contact or resource on appear on the My Tickets page. Here, you can review our progress on the issue, and view any notes or attachments we have added, and add your own notes and attachments.

You can find other tickets using the pre-configured ticket filters on the Tickets drop-down menu and sub-navigation bar. Access to the Open Tickets selection is controlled by your Security Level.

You can also search for tickets by keyword or ticket number using the Ticket Search.

If the Change Management feature is enabled, you will see an additional button, My Change Approvals. Click this button to view a list of all tickets awaiting your approval or that you have approved or rejected. It will not display tickets whose Service Provider Status is Complete.

If your company is listed on any of our contracts as the “Company to bill”, you will see an additional option, End Client Tickets. Click this button to view a list of all tickets where your company is the Company to bill.

If your company is listed on any of our contracts as the “Company to bill”, you will see an additional button, End Client Projects. You can click this button to view a list of all projects where your company is the Company to bill.

Users with a Client Portal Manager or Taskfire security level can manage Client Portal users for their company. Taskfire Administrators have access to all the other settings to configure their internal help desk workflow. Refer to Manage Your Client Portal for details.

Within the Client Portal, you will notice the Announcement headline in the bar below the tabs and sub-navigation bar. This links to information from us, such as system outage notices or other important information that we want you to know. Click the [More] link to view the full announcement.

If the Change Management feature is enabled and there are change requests awaiting your approval, a second banner will appear, indicating how many change requests require your approval. Click the View link to see a list.