Job Summary:
Responsible for demonstrating a sufficient aptitude for acquiring the skills and knowledge involved in the competent performance of the tasks relating to broadband installation and troubleshooting activities. Provides written and field assessments, meeting/exceeding Comcast Employee Standards, and supervisor approval will be used to determine advancement to the next level. Functions in an entry-level, trainee
position with an increasing degree of proficiency and decreasing degree of supervision with regard to those skills and tasks for which training and instruction are received during tenure in this position. This position is typically the start of the employee's telecommunications career. Continued employment is contingent upon achieving required training, certifications, and safety requirements.
Core Responsibilities:
- Performs reconnects, requested and non-pay disconnects, and changes of service, while adhering to: Comcast procedures and safe work practices, NEC and NESC requirements, and local ordinances in order to provide (or remove) services to the customer. Pre-wires single dwelling units and multiple dwelling units (MDUs) in order to provide ready hook-up capabilities at the time of moving in.
- Completes associated paperwork with each work order in a timely manner in order to ensure all details of the work are recorded for entry in the customer’s account once the work is checked in.
- Performs service calls. Reviews all requested services with the customer in order to ensure understanding and agreement. Troubleshoots the drop from the tap to the customer’s equipment. Installs and removes converters in order to provide customer with upgrades or downgrades in service and determines acceptability of service by reviewing picture quality following connection of cable service in order to provide the
best possible service for the customer.
- Provides the customer with materials regarding channel line up, use of converter, and company policies as they relate to the customer as well as demonstrates these skills in order to educate the customer on the use of the equipment and company guidelines.

Are you ready for a change? Are you looking for a company you can grow and advance with? Call us today! A reputable company in Jefferson City, MO is looking to add dedicated individuals to their team! If you have experience working in a call center environment, experience in medical billing and coding, or are just interested in learning more, please call us today at 573-635-2434, or apply online at www.manpower.com.

RESPONSIBILITIES
- Install and repair cable lines with new and existing customers
- Perform service calls
- Complete associated paperwork with each work order
- Manipulate connectors, fasteners, wire and hand tools
- Work independently and prioritize and organize effectively
- Work in areas with exposure to moderate noise levels
- Lift and carry loads of 70lbs or more and work in confined spaces
- Drive company vehicle
- Work 10 hour days/weekends/holidays