Instructions for running the remote application:- If you are using Internet Explorer, choose to RUN the application.- If you are using Firefox or Safari, please, open the Downloads window and double click the Elsinore... application. (FIREFOX: In the top menu bar, click TOOLS > DOWNLOADS) (SAFARI: In the top menu bar, click Window > Downloads- If you are using Google Chrome, please, click the Elsinore... button on the bottom left of your screen after it downloads.

Please go to the Apple logo on the upper left of the screen, go to About This Mac (DO NOT Select More Info), and tell me the Version (under Mac OS X), the Processor and the Memory, it is all right there.

I want you to check some things that may or may not be affecting the situation. I am required to post any procedure as an Answer even if it is just a diagnostic test, so please ignore the Rate to Finish box and Reply to Expert after you have tried that.

Restart the computer while holding the Command and R keys to boot to Recovery HD partition, when it boots select the Disk Utility and Continue. Then select Macintosh HD on the left and first Verify Disk on the right and if that is OK Repair Permissions. If Verify Disk is not OK try to Repair Disk.

Hi, I am another expert on this site and I think you should try the following if the above solutions offered by Mike has not resolve the issue

First I would suggest that you create a new user account as this issue is known to occur when there is corruption in your user profile. After creating the new account reboot and login directly to the new account and start Word/Excel from there

If you still have a problem you can follow the suggestions given in this Microsoft Support page

The uninstall itself did not work and I could not figure out making a new user account. I ended up using info from the microsoft support site and had to manually delete preferences in the library that were not removed with the uninstall. After that it worked.

I will tell you that...the things you have to go through to be an Expert are quite rigorous.

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