VS-D is Direct Audio input-compatible. The SCOLAflex-i FM receiver can be attached via a slide-on connection to the bottom of the hearing aid. Alternatively, a 3-pin DAI adapter is available when using DAI equipment featuring a 3-pin Europl... Read more

The Output Extender is a 60 mm long folded sound bore that increases the maximum output by approximately 7 dB in the 1 kHz region, shifting the resonant peak to produce greater low-frequency output and a BTE-like sound quality. The Output Extende... Read more

No, a telecoil program is not required. Phone+ utilizes the WidexLink wireless connection to transmit the phone signal from one hearing aid to the other, resulting in binaural hearing on the telephone. Phone+ is only available in wireless m... Read more

Phone+ can not be accessed from the RC-Dex or M-Dex. Phone+ can only be accessed by a long press of the program button on the hearing aid. Use another long press on the same program button to exit the program. Read more

The patient designates the phone ear by a long press of the program button on the side they wish to to hold the phone to; this activates Phone+. For example, if they wish the right side to be the phone ear, the user needs to press and hold the pr... Read more

Fit with an open tip but choose a non-open identity in Compass (flex). This will ensure Zen noise’s low frequency spectrum will be produced. 1. Set the hearing loss to 5dB flat. This will bring the microphone squelch down in level. 2.... Read more

Even when unilateral tinnitus is reported, a binaural Zen fitting is recommended. While tinnitus is an auditory perception that maybe localized to the right ear, left ear, both ears or middle of the head, the generators of tinnitus lie centrally ... Read more

The risk with Zen noise is that the compressors in the hearing aid can affect Zen noise as it is a soft input at the same time as the compressors are trying to use microphone squelch (expansion) to reduce circuit noise levels. This can resu... Read more

Habituation is a process that takes time. There is no set timeline, however, regularly scheduled follow-up appointments are recommended (eg., 2 weeks, 1 month, 3 months, 6 months, and so on). Focus on the evidence of progress towards goals by per... Read more

Additional programs in the receiving hearing aid are not accessible while the WIDEX CROS is in use. To access additional programs, the CROS transmitter needs to be turned off. The CROS transmitter itself does not have additional programs. Read more

The volume control on the CROS adjusts the transmitted sound only. The volume control on the receiving hearing aid (DREAM 9 or FASHION) will adjust the hearing aid volume in a BI-CROS fitting but is disabled in CROS fitting as the hearing aid mic... Read more

Simultanous streaming from both the CROS and another DEX device is not possible, however, if the signal from another DEX is stronger than CROS, it will override the CROS signal. It all depends on the signal strength of the DEX device relative to ... Read more

Although it is recommended that the CROS transmission be turned off before using streaming devices, M-DEX streaming will work while the CROS is on. To use the M-DEX for remote control functions, the CROS must be turned off. Read more

No, the FM+DEX is a wireless FM streaming device that relays the signal from an FM system to any DREAM, CLEAR, or SUPER hearing aid (including wireless CICs) via WidexLink. FM+DEX requires one FM receiver mounted to the bottom of the device in or... Read more

This is most likely due to the hearing aids not being reset after disconnecting from Compass. To reset, turn the hearing aids off then back on by opening the battery doors, counting to 10, and then closing the battery doors. Read more

Find the parameter in the phone's settings that pertains to acoustic alerts and disable it (e.g., it may be under Sound Profile, text message settings, acoustic alerts, etc). If the patient is unable to locate this setting, direct them to their c... Read more

The Music setting is designed to optimize music reproduction and the Speech setting is designed to optimise speech during mobile phone conversations. Occasionally, a change in intensity when switching between these settings may be noticed. ... Read more

The left and right focus works by setting the microphone mode on the focus side to omni-directional and engaging an effective noise reduction scheme on the opposite side. FreeFocus utilizes the natural head shadow effect, which can be as mu... Read more

With wireless CIC models, the FreeFocus feature will provide Left, Right and Front focus (an indication of the ear’s natural front focus ability). There is no rear focus since CIC models only have one omni-directional microphone. Read more

Multiple devices can be paired to an M-DEX, but only ONE device can be connected at a time. The connection is controlled by the Bluetooth device, rather than the M-DEX. If the M-DEX is already connected to a certain device (e.g., a phone) and the... Read more

Matching an M-DEX to two hearing aids of different series is possible, however, it will result in restricted M-DEX functionality, such as no separate left/right volume control, FreeFocus is limited to front and rear focus only, and streaming only... Read more

1. Place the new handset in the telephone base or charger.2. On the telephone base: press and hold the find handset icon for 5-8 seconds.3. On the handset: remove the handset from the telephone base or charger.Press MENU / SELECT ... Read more

Yes, but each hearing aid must be programmed separately. Ensure that both hearing aids have the same number of programs and the same remote control options (e.g., timer, display light, etc), so that the remote control codes will be the same. Matc... Read more

Yes, the RC-DEX can be matched to two different series of hearing aids. The hearing aids must be programmed separately and have the same number of listening programs. Make sure to reset each hearing aid after disconnecting from Compass by opening... Read more

Only one TV-DEX controller can be matched to the hearing aids, however, the controller can be used with multiple TV-DEX bases, which would allow the TV-DEX to be used with multiple TVs. Simply place the TV-Dex into the base for 5 seconds wh... Read more

Yes, the TV-DEX can be matched to two different series of hearing aids; they must be programmed separately and have the same number of listening programs. Make sure to reset each hearing aid after disconnecting from Compass by opening and closing... Read more

Use Overall gain offset if the overall loudness level of the program is too loud or too soft. Adjustments of this feature only affect the selected program. Use Telegain offset if the signal from the teleloop system (or phone) is too ... Read more

Go to the Session Start screen, and select the Quality Assurance icon under the More Tools menu on the left navigation panel. Linear Test Mode (Test Mode 1) allows for a performance measurement of the hearing aid. Max Gain Test Mode measures the ... Read more

Ensure that the USB Link drivers have been installed. [Please see "Installing USB Link" guide]. Once the drivers have been installed, plug the USBlink into the computer. Next, open Compass GPS and go to the Session Start screen, then select Compa... Read more

For the CROS, you will need Compass GPS 1.2 or later. First, detect and program the hearing aid like a monaural fitting. Once complete, turn on the CROS, place on the patient, and match to the hearing aid (see CROS/BiCROS section in t... Read more

After you have installed Compass GPS, install MY.WIDEX.COM by inserting the MY.WIDEX.COM CD-ROM and follow the on-screen instructions to install. Once the MY.WIDEX.COM has been installed, select a client from your database, and open Compass GPS. ... Read more

The RIC and RITE solutions from Widex suit all types of hearing loss. In the collection of video instructions below you can see how to assemble the different solutions for SUPER, FUSION and Passion. Read more