Transfers: Transfers are free and must be requested at the time you board the first bus. The transfer is valid for one (1) hour after receipt and should be given to the driver of the last bus you board.

Pass/Token Sales Outlets

Tokens and passes for use on any Metro fixed route bus can be purchased at:

Token and pass purchases can be requested by mail by completing the Metro Passes Order Form. Download here.

Token machines can be found in the following locations around Kalamazoo County:

Borgess Medical Center: 1521 Gull Road near Information

Bronson Methodist Hospital: 601 John Street Main Entrance 1st floor

Kalamazoo Transportation Center: 459 N. Burdick near entrance

Harding's on West Main: 5161 West Main

Kalamazoo City Hall: 601 South Street in the foyer

Kalamazoo Valley Community College: 6767 W. O Avenue in the Commons

MiWorks! Office: 1601 South Burdick

Portage Community Outreach Center: 325 E. Centre Avenue

Walmart: 6065 Gull Road

Metro Connect Fares

The fare for a one-way trip varies according to an individual's eligibility. The fares are:

$12.00--Cash Fare: The fare paid by an individual who is not registered as a senior or a passenger with a disability.$14.00--Cash Subscription Fare: The fare paid by an individual who is not registered as a senior or a passenger with a disability for a Subscription. Cash subscription fares must be pre-paid and are non-refundable.$4.00--Reduced Fare Demand/Response Trip: The fare paid by a certified senior or individual with a disability for a demand/response trip$6.00--Demand/Response Subscription Trip: The fare paid by an individual for a routine ride for a medical, employment or education trip. Demand/Response Subscription trips must be paid for in advance of the service dates. Fares for Subscription trips are non-refundable when service is cancelled.$3.00--Metro Connect Access Fare: The fare paid by an individual certified as ADA eligible within the Metro Connect Access service area. Access subscription service fare is also $3.00.$10.00--Child Fares: The fare paid by a child over 48 inches tall. Child subscription trips are $12.00. Children under 48 inches tall ride for free when accompanied by an adult.

Personal Care Attendants: Individuals requiring extra assistance may be certified to travel with a personal care attendant (PCA). It is the passenger's responsibility to arrange for their own PCA. Passengers must let the scheduler know they will be traveling with a PCA when they schedule their ride. Individuals may not be PCAs if they have any physical challenges preventing them from assisting the passenger. Personal Care Attendants must travel to and from the same schedule locations with the passenger.

Payment: One-way fare is expected at the time of boarding. Exact change is required; drivers do not carry change. Transportation will not be provided without payment. Payment can be made with cash, check or coupon.

Coupons: Metro Connect and Access coupons may be purchased in advance for your convenience. Purchase coupons by mail to: Kalamazoo Transportation Center (KTC) 459 N. Burdick St., Kalamazoo, MI 49007; by telephone with a credit card at 337-8201;or in person at the KTC between 8:00 a.m. and 6:00 p.m.

Announcements

Route 3 West Michigan Stop Change: Starting Monday, March 18, we will not be going into Village Apartments off Drake Road due to construction at the apartments. A temporary stop will be added to Drake and Michigan (southeast corner) for passengers. For more information, please call 337-8222.

The next Local Advisory Committee meeting is scheduled for Wednesday, March 20 at 2:30 p.m.

Metro will again be offering Kalamazoo Valley students the opportunity to purchase a bus pass, using either financial aid money, cash, check or credit card, for the winter semester. The pass will cost $240 and will be good for unlimited rides through April 30.

Representatives from Metro will be in the Student Commons on the Texas Township Campus during Cougar Kick Off from 10a.m. - 2 p.m. to issue bus passes. Students must get a voucher from the Pay Station prior to getting a bus pass. Students at Anna Whitten Hall or at the Bronson Healthy Living Campus should go directly to the Kalamazoo Transportation Center at 459 N. Burdick after getting a voucher from the AWH Pay Station. Vouchers are available Jan. 2-11. If you need assistance getting to the bus station or have any questions, please Coty Dunten in Room 4220 in the Student Commons.

Metro Customer Service number is (269) 337-8222.

We recently switched to using the myStop Mobile app to get information from Track My Bus on your phone.