Eagle’s training program is
designed to build skills and leadership through meticulous
performance measurement, intensive training and selective
recruiting. Ongoing associate training emphasizes vital
skills such as collection negotiation, compliance, work
standards and specialized leadership training. In addition,
our associates are well compensated and are provided with an
industry-leading benefits program including 401(K), life,
medical, and short-term disability insurance. We believe
that our employees are our most important asset. We invest
in their careers therefore, our employee retention rates are
among the highest in the industry.

Out training program begins in
the classroom and extends onto the contact center floor and
includes:

FDCPA and State regulations

System Training

Effective talk-off
strategies

Effective customer service
techniques

Negotiation skills

Overcoming stalls and
objections

Our training programs cover not only the
basics of collections and customer service, but extend to the custom
designed, industry-specific and client-specific knowledge our
associates need to generate optimal results on your behalf. Market
specific training includes terminology and business practices
related to our primary markets which are Healthcare,
Telecommunications (landline and wireless), and the Utility sector.

Our training procedures are carefully
thought out and painstakingly planned, implemented and designed to
produce results.We realize
learning never stops. We share our knowledge and information, stay
current on trends and issues and disseminate the strength of our
experience to every associate.