TripAdvisor Traveler Rating:

5.05Cleanliness

5.05Location

5.05Rooms

5.05Service

5.05SleepQuality

5.05Value

5.05

“The Good and the Bad”

Dec 15, 2012Marilyn A, Nichols Hills

Could one person make me feel much much better about my frustration with Wyndham Rewards? Yes, yes, and yes. That person who needs to be strongly commended is Pragna at your Day's Inn on Wheeler Road in Augusta, GA. My immediate frustration was I had called Wyndham Rewards and was given a rate but said I had to see the hotel first before committing (we had previously stayed in a very poor Day's Inn). I was told by a "Kaitlyn" that I could call back from the hotel's parking lot. But when I did I could not understand the girl, even what her name was and she would not give me the rate earlier quoted by Kaitlyn. I was on the phone15 minutes trying to book the room (part of the time waiting for the supervisor to speak with me - who I did understand but even he would not give me the rate previously quoted). But Pragna, behind the desk at said Days Inn, smiled at me and helped me calm down by her professionalism and friendliness. I was frustrated with Wyndham ALSO because I had previously been directed by your book of hotels to two hotels which when I got there I found to no longer be Days Inns AND I did not get any of my Wyndham Rewards: in Half Moon Bay, CA and in Oxford, Mississippi. My GPS AND YOUR billboard five miles out of Oxford identified the hotel as a Days Inn but when I got there learned you had sold the hotel and it was now University Inn. So I lost alot of Wyndham Reward points which does not make me happy. AND you are spending $ on a billboard which directs people to University Inn. My husband was so frustrated with my lenghy hold with Wyndham on Dec. 12 he almost drove away from your Days Inn. If it hadn't been for Pragna as I previously mentioned, I think I would never want to stay at your hotel again, even though I have almost earned (actually HAVE earned IF you hadn't sold the two hotels previously mentioned) a free stay at a Tier III hotel.