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Customer Testimonials

DealerRater
Aug 17, 2017

Fred Sims made my new car purchase very pleasant, since I had not bought a new car in 14 years. He was very helpful and very polite. I did not expect that it would take so long, but you provided me with a sandwich so that I could "make it through" the experience. Fred has called me to check on everything. If I bought another car or knew someone who was interested in doing so, I would definitely recommend Fred.

A very friendly and helpful atmosphere. Always made me feel at home and solved all my problems and questions. Especially my sales rep Eddie was a great help always making sure I was giving the best service. Excellent dealership. Do visit.

Just leased a car from Valley Honda and the experience was just amazing. Sales person was very polite and professional. Never pushed me to buy. He was just giving me all the information about the car and keep asking me if I had any questions and I did ask a lot of questions. Take advantage of their special offers. This dealership is THE place to go, if anyone is looking for a Honda.

Great service very nice people! They take care of their customers well! The car was exactly what it was described on the internet! Very happy with my 2013 highlander that I purchased from them! Salesman Chase was very informative and helpful, gave me a little tour around the dealership, explaining how they prepare the used cars for resale. Car buying process was easy and smooth gave me a good price for my trade in! Would deff go back or recommend to my friends Valley Honda!

Chase was very thorough, knowledgeable and overall a great salesperson. He made leasing our new Accord so easy! He was honest and hardworking to earn our business. We came in looking at used cars and he was patient with us as we changed our mind several times!

TL; DR: Great experience. No pressure. Chris was a fantastic salesman. Would recommend to anybody looking to buy a Honda.
We bought a new CRV here last month and could not have been happier with the experience. We aren't the easiest customers in the world. It was probably a month-long process from the first test drive to the final purchase. Every step of the way, Valley Honda treated us with respect.
Our salesman, Chris Barrera, was fantastic from the moment we walked in. He came over and introduced himself when we were looking over the floor models and said to let him know if we had any questions. After that, he left us alone to do our thing. I cannot stress how important this was: there are other dealerships we walked out of within five minutes because the salespeople wouldn't leave us alone.
When we decided to do a test drive, we approached Chris. He set it up with minimum hassle. On the drive, he let us get a feel for the car at our own pace before showing us the features that, to us, were new.
Afterwards, he kept in touch with me maybe once a week, which is perfect. When we decided to get a CRV, I asked for a price quote over email, there was no run-around, no "come in and let's talk about it," or anything like that. Chris gave us a no-BS price right away -- a good one, too.
We decided we wanted a specific, hard-to-find color, and he offered to get it through a dealer trade if we put down a deposit (standard practice). We declined for our own reasons, and Chris didn't push us at all. We eventually changed our minds. He found the car within the time-frame he gave us, worked with me when I kept changing up when I would come in for it. (Me: "Thursday! Wait, never mind, Friday. Actually, I can't, so Saturday." Him: "Sounds good!" Like I said, not the easiest customers.)
He also gave us exactly zero pushback on our request to do an extended test drive with the car after he found it. Since we live in the city, that was huge. It saved us from taking an extra trip out.
When it came to closing the deal, there was no hiding the ball. When there was a hitch in how we were going to make the down payment, Chris handled it professionally. (We planned to put our down payment on a credit card, but hadn't asked if that was okay. It exceeded their $2,500 limit substantially. At my request, Chris brought somebody over to talk to me about the policy. He explained why it was in place -- network fees -- and we just got a cashier's check from our bank.)
Everything else went smoothly, too. Chris offered us standard upcharges/options, but accepted it when we declined. Before signing, he told us we would get a Cook County tax bill after we made the purchase because the county, for whatever reason, won't let the dealership collect the tax. He got us the exact number when we asked.
Chris continued to provide A+ service after signing. He walked us through personalizing settings on the car, answered any remaining questions we had, and, at my request, made sure there was no dealer frame. He checked in with me maybe a week later to make sure everything was going well.
So, in case it's not clear, I'd 100% buy from Chris again.
I think, though, that Chris was a product of the dealership itself. Everybody there was, like him, helpful but not pushy. To be sure, their job is to sell things, and they acted accordingly (as they should). But there were no pressure tactics, no hard selling, no trying to sneak things in. Some examples:
- We were greeted when we first came in, but not harassed. We were able to look over the floor models in peace.
- Employees only approached me if I looked like I was lost, and they would help me find what or who I was looking for quickly and courteously.
- After the first test drive, a sales manager came over to meet us, ask whether we wanted to buy, etc. We said we were just testing. He accepted that immediately, gave us his card, and said to let him know what he could do to earn our business. (Answer: treat me like this.)
- When figuring out the deposit, a sales manager worked with me to make sure my concerns -- having a deal in place, being able to get my deposit back if the extended test-drive revealed a problem -- were alleviated.
- Financing (Stephanie, I think?) also went smoothly. She offered us some more standard upcharges. I stress "offered": When we had questions, they were answered. When we declined, that was that.
To illustrate just how great the overall experience was, my wife (who trusts car dealerships as far as you can throw one of their products) told me that she'd come back to Valley Honda to buy a new car even if we lived on the other side of the county. I think she meant it, too.
My practical side wouldn't let us do that, but there's no doubt that Valley Honda has set a pretty high bar for future car purchases. If I'm ever again in the market for a new Honda in the Chicago area, I'll come back here. I'd recommend Valley Honda to anyone doing the same.

Jaime was amazing through the leasing process. She explained everything and made sure I was comfortable in the whole process. She used simplified terms so that I would understand how everything works (it's my first time leasing). She also worked very quickly to get us in and out in the new car!