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“We had a room on the inside whilst our friends had a room with balcony facing the main road, and both were clean and comfortable with no concerns regarding noise for the one facing the road.” (CAB102)

Feb 22, 2015

“Higher floor and view to the theater.” (Kuindzi)

Jan 29, 2015

“Ask for a quiet room.” (Kilese)

Nov 16, 2014

“103 was fine” (MrFloodsParty)

Aug 5, 2014

“I regret to say that rooms are quite poor.” (Mila50Lisbon)

Jul 8, 2014

“Its only a 3 star so don't expect too much and you wont be disappointed.” (ilovemyholidays80)

May 14, 2014

“ask for a room facing outside not on the internal light well” (Bikerian60)

Apr 3, 2014

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I don´t recommend this hotel. The room was dark and so small for two adults and a teenager. We couldn't use the closet because one of the beds was blocking the access. Its seems like they're not careful about maintenance. The room was dusty the walls were stained and the only table in the room was broken. The phone was...
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This hotel is magnificent. Situated just in front of the sea, it offers well-kept and connected rooms. The breakfast buffet is delicious. The welcome even late is nice. Take a room with sea view. You will not regret it

Located in the old town. Small rooms with VERY little privacy in the bathroom. Cosy breakfast room, but not many facilities for a 3 star hotel.. The rating could be 2 star, but location makes up for it.

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PetitBio, Gerente at Petit Palace Arana, responded to this review

Dear Glen
Thank you for taking the time to share your experience on Trip Advisor after your recent stay at Petit Palace Arana
I was sorry to hear that your expectations were not fully met on this occasion and apologise for the inconvenience we may have caused you.
We value our guests comments and are grateful you have brought this...
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Positives- Well positioned, good breakfast, excellent shower, charming eclectic boutique look.
Negatives - noisy all noises from the corridor penetrate through, poor air conditioning, small beds, uncomfortable beds, no room service.
To improve your stay ask for a king bed. I don't know if anything can be done about noise because its internal noise that's an issue.

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PetitBio, Gerente at Petit Palace Arana, responded to this review

Dear guest
Thank you for taking the time to post your feedback on Trip Advisor after your stay at Petit Palace Arana.
I was so sorry to hear that your expectations were not fully met on this occasion and apologise for the disappointment this caused.
I can ensure you that we will review the points you have highlighted and take...
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The toilet stank the entire three nights we were there. We sent our laundry out before 9am and because we were leaving on a day trip the next morning, we asked if we could have it back by 8am. They said no. When we got the laundry back upon our return the next next night, all of my socks and...
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PetitBio, Gerente at Petit Palace Arana, responded to this review

Dear Stephen
Firstly, thank you very much for taking the time to submit a review. I am truly disappointed to read the service provided did not match your expectations.
Secondly, please accept my apologies for the inconvenience you experienced in regards to the laundry service and we are investigating in order to avoid these sort of issues in the future....
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We booked last night in Bilbao, because interested to visit the museum of Gugenaim. Already knowing this chain of hotels, we are told: we go on the safe side! alas expectations we were very disappointing! Hotel in general poorly edited with little attention to detail on cleanliness, odor/smell throughout the hotel and a little unhealthy (stagnant). We needed to change...
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PetitBio, Gerente at Petit Palace Arana, responded to this review

Dear Lewis
Firs of all, thank you very much for taking the time to share your review following your recent visit.
Secondly, I am so disappointed to hear that you were so dissatisfied with our accommodations and services. Please, accept my sinceres apologies for not having met your expectation during your stay
I am so sorry that you smelled smoke...
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Pleasant hotel in the old town part of Bilbao with lots of original features and wooden beams. Unfortunately, I booked a small double room which is not really suitable for 2 people and the room felt very small. The other rooms which I could see while they were being cleaned were bigger and would have been a better option. My...
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Good hotel but rooms are small...breakfast is on the top floor & of average quality. Approach to the hotel is from town square & you may have to walk a little. Situated in a good neighborhood with lots of activities around

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PetitBio, Gerente at Petit Palace Arana, responded to this review

Dear guest
Thank you for taking the time to share your kind review following your visit to the hotel.
It is a pleasure to read that you enjoyed our excellent situation in the old town of Bilbao.
We would like to inform you that we have different kind of rooms depends on the offer that you choose in our website....
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This hotel has a fantastic central location and the breakfasts are reasonable. Beyond that, the reception staff are indifferent, and the rooms small, dark, shabby and noisy: the interior doors and walls don't provide much sound insulation at all. Generally, very unimpressive.

Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights

Free High Speed Internet ( WiFi )

Room Service

Restaurant

About the property

Wheelchair access

Pets Allowed ( Dog / Pet Friendly )

Things to do

Restaurant

Hot Tub

Room types

Non-Smoking Rooms

Family Rooms

Internet

Free Internet

Free High Speed Internet ( WiFi )

Services

Business Center with Internet Access

Room Service

Meeting Rooms

Children Activities ( Kid / Family Friendly )

Dry Cleaning

Laundry Service

Concierge

Multilingual Staff

Self-Serve Laundry

Babysitting

Official Description (provided by the hotel)

The Hotel Petit Palace Arana Bilbao is a boutique hotel situated in Bidebarrieta street opposite Arriaga theater, between the old district and the Ensanche (modern distric). The Petit Palace Arana occupies an emblematic building dating from the nineteen century, being the oldest hotel in Bilbao. Our modern rooms feature flat screen TV (with Satellite TV), hydro-massage shower, air-conditioned/ heating and mini-bar. Some of the rooms have balconies. Located in the heart of the city, in the gastronomic area where you can taste the best pintxos and typical gastronomy. It is situated just few minutes from the Guggenheim Museum and the other Bilbao tourist attractions.Room types •64 stylish rooms.•High-Tech rooms: laptop, exercise bike, trouser press, hydro massage shower and king-size bed.•Family rooms up to 5 people: King-size bed or two beds plus bunk beds. (Baby cots free of charge).•Equipped rooms for pets (bed, feeding and water bowls).•Rooms for disabled people.•Smoking & non smoking rooms...more less

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Also Known As:

Petit Palace Arana Bilbao

Petit Palace Arana Hotel Bilbao

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