Why won't my SmartClean® Robotic Vacuum charge or power on?

Answer:

Use the following steps if your SmartClean® Robotic Vacuum won't charge or has no power:

NOTE: If you are charging your machine for the first time, plug the wall adapter directly into the charging port on the vacuum, turn the robot on, and let it charge for 4-5 hours. Also, the machine won't charge if the power switch is off. It will display error code E6 and the middle button will flash red.

Turn your machine over and remove the battery cover plate to access the battery. Remove the battery. Your battery should look like the one below:

If there is any discoloration on the ends, or if the springs in the battery slot are retracted, please contact us.

If the battery is in good condition, reinsert the battery so that the "+" "-" symbols are nearest the springs and the side with "This Side Up" facing up.

Plug the adapter plug into the robot's port located next to the power switch. If not done so already, plug the other end into a working wall outlet and turn the power switch ON.

If your machine begins charging, the middle button will flash green and the LED display will start counting up to the percentage the machine is charged.

If your machine does not begin charging/power on, test a different outlet. If the machine still won't charge/power on, a new battery or adapter plug may need to be ordered. To determine which part needs to be ordered, test the adapter plug in the docking station.

Plug the wall adapter into the side of the docking station and the other end into a working wall outlet. If the digital screen on the dock displays any icons, your machine's battery needs to be replaced. If the digital screen does not display any icons, a new adapter needs to be ordered.