I remember having "off" days, where perhaps a tray of glass-ware would somehow take a dive onto the floor from my grasp, and devil-clones seemed to occupy every table I had. I once had a customer abruptly back his chair from the table and into me while I had a serving tray with 8 plates of food held high above. The tray went into the middle of his table loudly, and I went on my butt in the aisle. No one was happy about that exchange, and they had the compassion to leave me a great tip.

I recently went to "Outback Steak House" and the couple behind my table ABUSED the poor young lady who was also my server. It was the worst example of server abuse I've ever witnessed and I went to the manager and explained it to him. He replaced the server himself, got the same abuse and ended up insisting that the couple leave. I was proud of him!

If true effort is applied and even a tiny amount of "Above and Beyond" service is received, I tip a minimum of 20%.

I had an African man as a customer once that kept making rude sexual remarks and pouring his beer on the table for me to wipe up, I was just 17 at the time. I just carried on being polite and smiling until he actually touched my bum. I told him where he could go and shove his behaviour and said some awful things then stormed into my bosses office. I told her what happened and that I'll be leaving since she's probably going to sack me anyway but instead she went over to his table and told him that if he ever showed his face in her restaurant again she'll have him forcefully removed!
I was really grateful for this since I needed the job to pay for my studies.
Thank goodness she was a good woman :)

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__________________Odette "I used to jog but the ice cubes kept falling out of my glass."

Yes you did the right thing, and don't think you should have any qualms about it. Albeit that's apocryphal that "TIP" is an acronym for "to insure promptness" it's still come to mean something that is left for "service", and as you didn't get any...QED.

I love all of those, but I love the combos best. (Brightest lightbulb in the lamp + sharpest pencil in the box = brightest pencil in the box!) My youngest coined one a while ago and we all adopted it...of course now that I've laughed so hard at this one I can't think of the one she put together!

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__________________You're only given a little spark of madness. You mustn't lose it. Robin Williams Alix