Ratings & Trust

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117 Customer Reviews

"I ordered a Christmas gift on Dec. 5 and as of Dec. 24 it has still not arrived. The tracking information they sent does not work and every effort to contact them has been met with errors and down webpages. I really believe this site is a scam and am now concerned about my credit card security."

"Is this place for real or just a scam? Shouldn't someone take their website down. It is Christmas eve and I will have nothing to give my grandson.... Thanks a lot! I tried to email them (there is no phone number) and got no response from the emails I sent!"

"It's Dec 19th and I still have not received an item I ordered on 11/29/14. There is no phone# on this company's website and they don't respond to any emails. I doubt I will see this toy before Christmas. I will never order from this company again. "

"Placed an order, November 16th, 2014. Received confirmation of order same day. I checked website to see if order shipped. Their website order status page does not work. Emailed support on the 20th of November, 2014 and have not received a response as of November 25, 2014. (they claim they will respond with-in 48 hours), it been 6 days no response.

"can you give no stars? my wife ordered a costume a 3+ weeks ago. never arrived, can't track it, as site's tracking "button" is non functional, and they do not reply to emails. DO NOT ORDER FROM THEM!!!!"

"i ordered a toy about a week ago never came. i was so dissipointed i really wanted that toy and now i know its never coming. they havent charged my mom's credit yet though. but all i know is that im never ordering from that sight again. should of listen and done research. so much for getting new lps. Other peolpe reading this review and others remember to keep away from this site = toystoreinc.com"

This review was modified by LpsGivingGifts
on September 09 2014 03:40:59 PM

"Same as many. Should have researched better. Ordered a birthday present for my son that never showed up. Track order button on their website is disabled, contact form does not work. No phone numbers available. Filing fraud claim with my credit card now. "

"My son saved up enough money to order a pokemon plush from this site. We paid 77.49 and placed our order on 4/12/14. We received a confirmation number and thats pretty much it. The order does not show as being shipped and we have been unable to get any response back from our emails asking for status. At this point we just want my sons money back. He is really disappointed that someone would do this. Does any one have any contact information for these people?"

"Wish I saw all these reviews before I ordered..ordered Christmas presents for my Sisters on December 11th, got the confirmation email right after. sent emails about the order status with nothing in return. I used a credit card and they haven't charged my account yet..This is this is the first time this has happened to me..should I call the credit card company and warn them? is there anyway to cancel an order?"

"I am angry and in a panic after reading the reviews! I ordered a toy last week (paying more than $18 in shipping), and my account was debited (which the site said they would not do until it shipped). I have tried repeatedly to contact this company to track my order, but their website tracking device doesn't work, their email does not work, there is no one available to chat with online, and there is no phone number to call. I feel like a fool!! "

"I ordered late at night, got an immediate email confirmation, then, by the time I woke up, another email stating my order had shipped. I admit, I was a little nervous when I read some of the previous reviews but I believe everyone should get the opportunity to correct things and move ahead. My experience has been very positive and it appears that whatever issue may have occurred in prior reviews have been resolved! WOOHOO!!"

"This is the worst place I have ever had the unfortunate opportunity to order from. I never received my merchandise, and I have sent email after email with absolutely no answer from this merchant. If someone knows how to reach them, or how to report them to the Better Business Bureau -- please post. I feel like I have been scammed and I do not like it!!!!!!"