Giving Back

We’re giving thousands of bags to health care facilities across North America to help front line workers on their journeys to and from work.

- BC Women’s Hospital

- BC Children’s Hospital

- St. Paul’s Hospital

- NYC Health + Hospitals/Bellevue

- NYU Langone Health

- Columbia University Irving Medical Center

- NYP/Weill Cornell Medical Center

Back to School with Herschel Supply

Backpacks for kids

We're partnering with schools to make sure that every kid who needs a backpack has one. Stay tuned for details on how your school can participate.

Have an idea on how we can support our communities together?Reach out to WGYB@herschel.com.

Community Update

Our online store remains open and we will continue to fulfill online orders. Please note that while our operations have not been affected, processing and delivery times may be delayed as the situation evolves. We will be updating this page if anything changes. Thank you for your patience and understanding.

We're here for you 24/7 – if you have any questions, reach out to our team at:

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Warranty

We stand behind the quality of our products with a comprehensive warranty program — our guarantee that every Herschel Supply item is free of material and manufacturing defects. For detailed warranty information, please visit our FAQ page.

Returns

If you would like to return or exchange a product purchased on our online store, please fill out our contact form including the order number and we will get back to you shortly.

Herschel Supply product that is purchased online (excluding promotional or sale items) can be returned within 30 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. All merchandise must be returned unused, unwashed and be accompanied by the original hang tags. The condition of the product is left at the discretion of Herschel Supply.

Upon receiving your returned Herschel Supply merchandise at our warehouse, a refund in the amount of the purchase will be issued to you for the Herschel Supply product within 10 – 14 business days. This refund will be issued to the credit card that was used to make the original purchase. We cannot refund different accounts or credit cards.