Uptime 99.42%Downtime 4h 10mThe average downtime length is 25mNumber of downtimes 10The longest downtime was 1h 35m on 04/05/2012 09:07:06 and the shortest was 5m on 07/04/2012 16:52:06

We have several sites hosted with Doteasy but only have monitoring on the most important, but this domain is the only one that seems to be experiencing downtime at the moment.

I've opened a thread and received two responses from support and their best suggestion is that I should upgrade to cloud hosting to improve reliability.

Well, its not going to happen.

So far as I am concerned we are already paying them to give us a reliable hosting platform, and if they can't do that then Im more likely to find another ISP than I am to upgrade the hosting plan!

Before deciding, my questions are; what is an acceptable amount of downtime? what are other people experiencing?am I being unreasonable in expecting better reliability and more interest from Doteasy supportshould I not be suspicious that our site reliability seems to have recently got worse, just when Doteasy are trying to sell me an updated hosting plan..?

i think a 99% uptime is still pretty decent. If I needed maximum uptime then I would consider going for their cloud hosting service. Higher quality usually comes with higher costs. Still up to you to decide whether or not you need it.