Equine and Livestock Services

What to Expect

Small Animal and Exotics

The first few minutes of your appointment will be spent with a senior veterinary student. This is an opportunity for us to learn about your animal's past and current medical problems and to make certain our medical records are complete. Also, this short time offers students the opportunity to interact directly with clients, a valuable part of their learning experience. Students are involved in each case to some extent because our entire hospital is a classroom! However, all aspects of your animal's health care will be performed or directly supervised by our clinical faculty.

Equine

Upon arrival a team of doctors, technicians and students will assess your horse and ask several questions. This is an opportunity for us to learn about your animal's past and current medical problems and to make certain our medical records are complete. Students are involved in each case, because our entire hospital is a classroom! However, all aspects of your animal's health care will be performed or directly supervised by our clinical faculty with specialty training and certification in each equine discipline.

Once a health care plan has been identified, the plan and options will be presented to you and a treatment plan will be outlined. Please ask any questions you have about the treatments, options and costs associated with the care of your horse.

Upon discharge, follow-up instructions will be provided for the continued care of your horse and if a follow-up appointment is need, the appointment can be scheduled. Your veterinarian will receive telephone and written communication from the staff veterinarian regarding the diagnostic plan, test results, treatment, and prognosis.

Our Payment Policy

We are dedicated to helping our clients care for their animals and realize that payment for treatment often is a concern. In general, our fees for routine patient care are similar to those of private veterinary hospitals. Specialty services require equipment and supplies that can be costly.

The State of Kansas does not provide funding specifically for the treatment of client-owned animals at the Veterinary Health Center. The major portion of the Veterinary Health Center operating budget including expenses for faculty and staff salaries, drugs, supplies, feed, laboratory services and operational expenses are generated from fees for client services. Consequently, it is imperative that we collect appropriate fees for service.

A deposit of approximately 60% of the estimate is required before treatment is initiated.

Payment by cash, check, Discover, MasterCard, Visa or American Express is due upon termination of the office visit, completion of the ambulatory call or release of the patient from the hospital.

Changes to your account may occur after you’ve departed the Veterinary Health Center due to our routine review of all medical records to ensure charges accurately reflect the visit. This routine review may result in a final invoice during the next billing cycle.

The VHC Business Office will be happy to answer your payment questions.