Position Title: Customer Insurance Representatives (Home Based Workers), Full-TimeRequisition Number: 150782Location: Remote within the United States except for CaliforniaSalary: $31,200 annual / $15.00 per hourSpanish Bi-Lingual: Includes an additional 10% pay differentialPosition Description:Think that working in the insurance field can’t be exciting, rewarding andchallenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Position Responsibilities: Support our Customers by delivering an effortless and personalized experienceo Active listening, showing interest, compassion and displaying empathy for the customer.o Proactively identify and act on additional protectionopportunities to promote policy growth and improve customer retention, applying effective selling and influencing techniques.o Demonstrate accuracy in processing changes to customer policies based on the information provided.o Ensure first call resolution and customer satisfaction on all transactions.o Answer customer inquiries that require an agent’s license on coverages, limits and deductibles and review customer policies, discuss options and update customer policy records. Work in a dynamic “virtual’ environmento Ensure internet service and connections are in working order at all timeso Be proficient in multi-tasking on the computer, phone and chat rooms to support customer requests.o Be available, present and actively ready to receive calls without distractionsPosition Requirements:o Established experience in work from home environment experience a pluso Minimum of 1-2 years of customer service experience,call center experience a pluso Flexibility with changes to business requirements (ie: shiftand weekend work schedules)o High School diploma or equivalento Excellent listening /communication skills (both oral andwritten)o Intermediate to Advanced computer skills includingkeyboard proficiencyo Strong ability to troubleshoot at home technicalissuesApplication Mechanism:Customer Insurance Representative Job Announcement