This is my story and why I would never buy another trailer from Continental Cargo or a product from Forrest Rivers. We spent months designing a custom trailer with Continential Cargo. Continental had no less that 10 detailed plans which included electrical exterior elevations and floor plans. We even made a trip to Ocilla Georgia to the plant to meet with our sales representive and tour the plant. All was done to insure that they knew all of the details one on one. When we finally took delivery of the trailer 4 weeks late it was not what we had specified. We had bought a product that was to be installed inside the trailer and we required that the trailer be built with square corners on the front. When we got the trailer it had round corners.
With no other choice but to recieve the trailer we had the part modified to fit inside the trailer. This cost $4,000.00 dollars.
We faxed our dismay and disatisfaction to Forrest Rivers, who owns Continential, and to all the division heads including the head of the Ocilla plant. That was three weeks ago.
We have yet to recieve any reply.
Our sales guys in Tampa, where we originally purchased the trailer, had done everything that they could to assure us that the trailer would be built to our specifications so we have no beef with them. They did say that Continental does not give a hoot about its customers and that I agree with.
If you anyone else has had the same sort of reaction from Continetial Cargo please speak up. Had I know this I would not have purchased anything from Forrest River or Continential Cargo.

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This is my story and why I would never buy another trailer from Continental Cargo or a product from Forrest Rivers. We spent months designing a custom trailer with Continential Cargo. Continental had no less that 10 detailed plans which included electrical exterior elevations and floor plans. We even made a trip to Ocilla Georgia to the plant to meet with our sales representive and tour the plant. All was done to insure that they knew all of the details one on one. When we finally took delivery of the trailer 4 weeks late it was not what we had specified. We had bought a product that was to be installed inside the trailer and we required that the trailer be built with square corners on the front. When we got the trailer it had round corners.
With no other choice but to recieve the trailer we had the part modified to fit inside the trailer. This cost $4,000.00 dollars.
We faxed our dismay and disatisfaction to Forrest Rivers, who owns Continential, and to all the division heads including the head of the Ocilla plant. That was three weeks ago.
We have yet to recieve any reply.
Our sales guys in Tampa, where we originally purchased the trailer, had done everything that they could to assure us that the trailer would be built to our specifications so we have no beef with them. They did say that Continental does not give a hoot about its customers and that I agree with.
If you anyone else has had the same sort of reaction from Continetial Cargo please speak up. Had I know this I would not have purchased anything from Forrest River or Continential Cargo.

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">They did say that Continental does not give a hoot about its customers and that I agree with. </div></BLOCKQUOTE>
Did your salesman tell you this before or after he made the sale? Did you have a written contract with the specifications? Do you have a friend who is a mean lawyer? Are you chummy with a big guy named "Vito"?

So what kind of gun did they hold on you to make you take possession of the trailer? I'm just being a SA of course, but seriously, if it was not what you ordered why in the world would you take it? Got to be more to the story than what you have revealed here. Perhaps you paid in advance?

Sounds like another example of why a written contract/specification is a requirement when custom ordering anything. Without it, you are at the mercy of the vendor.

Screw-ups like this can result from either malfeasance or (more likley) simple incompetence, but either way you need a written agreement to fall back on so you can insist that the product be delivered as per the agreement.

__________________
Gary Brinck
Former owner of 2004 American Tradition
Home is in the Ocala Nat'l Forest near Ocala, FL
Summers in Black Mountain, NC

Just a little more information about this really bad company. On the first trip after taking possession of the trailer were were headed north 4 hours into our trip. I look out the passengerside rear view mirror and the door skin for the door to the trailer is flapping in the breeze. Stop and make temporary repairs, call the sales guy and tell him the door has come apart at the seams. We send pictures to Contential, they took 4 days to respond with the warrenty decision. There response was that although I had modified the trailer by painting the skin they would stand behind the repair of the door but not the custom paint job. If it were not for the fact we like the sales guy in Florida we would have sued these folks right on the spot. Guess I am waiting for the last shoe to drop.