Web Checkin is available 24 to 1 hour before flight departure

If you are denied boarding or if your flight is cancelled or delayed for at least two hours,
ask
at
the check-in counter or boarding gate for the text stating your rights, particularly with regard
to
compensation and assistance.

Frequent Flyer number

Last Name

Departure City

If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.

Passenger Name:

Itinerary:

Reservation code:

Email address:

Your email address is blank. Please update:

Email Address

About Collection and Use of Personal Information

1. Purposes of collection and use of the personal information
- To perform our contractual obligations and enable an appropriate level of service to our customers;
- For Lotusmiles membership's purposes;
- To ascertain a high level of security and safety on our flights;
- Accounting and financial requirement;
- For customer care purposes;
- To communicate with you;
- For direct marketing purposes.

2. Items of personal information that it intends to collect- General:
+ Name, passport number and other identifying information;
+ Your contact details and personal account or registration details;
+ Your payment information;
+ Information about your reservations, bookings and purchases;
+ Your membership of our loyalty programs like Lotusmile;
+ Information we collect when you use our websites, apps and other digital media;
+ Our communication with you;
+ Information in relation to social media.- Sensitive data:
Vietnam Airlines may also, subject to your express consent, collect certain information relating revealing racial or ethnic origin, political opinions, religious or philosophical beliefs which can be considered as ''sensitive personal data" pursuant to Article 9 of the GDPR, the law of Vietnam and under other applicable jurisdiction.- Cookies and similar technologies.

3. Period of time during which it intends to possess and use the personal information
Vietnam Airlines will retain your personal information collected on our internal system in the period of services provision or as long as fulfilling the purposes which it was collected or in so far as such is necessary for compliance with statutory obligations and for solving any disputes or until the information are required to be deleted by you.

Check-in

Online Check-in

Online check-in

We have made check-in more convenient and easier than ever with our website and mobile application online check-in services. Please note that online check-in is applicable for passengers who have confirmed booking and valid e-tickets on flights operated by Vietnam Airlines departing from:

Online check-in is applicable for passengers on flights operated by Vietnam Airlines departing from

If passengers travel on flights operated by OTHER AIRLINES; or on code-share flights between Vietnam Airlines and another airline and these flights are operated by the other carrier, please contact the operating airline to process check-in, or come to the departure airport to complete check-in procedures.

Online check-in is not applicable for some passengers: click here to see more details.

“ Online boarding pass”

“Online boarding passes” are issued upon completion of the web/mobile application check-in process. They can be self-printed by passengers or received via email/e-device. Front-line staff at airport check-in counters will check “Online boarding passes” and stamp them or change them to traditional printed boarding passes.

“Online check-in counters”

Online check-in counters operate as airport check-in counters for passengers who have completed the online check-in process, to verify their boarding passes. To locate the online check-in counters, passengers can follow the airports’ guidance or ask airport staff for assistance.

For passengers who provide Vietnam Airlines with their email, we will send a link for online check-in, which has been customized for passengers only within 24 hours prior to their estimated time of departure. Passengers do not have to type anymore, they can just click this link to finish their online check-in. Online check- in is now more convenient than ever before.

For those who don't provide an email to Vietnam Airlines, please follow these steps below.

Notice:

If Passengers want to choose another seat, complete Step 1 to Step 5 again and change your seat in step 4.

If Passengers want to self-print Online Boarding Pass, please print on A4 size paper in order to display all necessary information in one page. In case Online Boarding Pass is printed on more than 1 page, please bring all of them to the web check-in counters at the airport.

Passengers who have chosen to receive their Online Boarding Passes via email/e-device: please visit online check-in/transfer counters at the airport to exchange for a Traditional Boarding Pass.

Passengers who take domestic flights without check-in baggage departed from Noi Bai, Da Nang, Van Don and Tan Son Nhat Airport will be allowed to skip the check-in counter and go straight to the security area. In this area, passengers will use online boarding passes which are either printed or shown on the device’s screen.

Arriving at the Airport

Passengers must arrive at the web check-in counter at least 15 minutes before the closing time of the check-in counter to verify their online boarding passes via email/e-device. If passengers do not complete the verification in time, Vietnam Airlines will cancel their seat booking through web check-in.

At the web check-in counter, passengers need to show their online boarding pass and other travel documents required at Travel Documents.

Boarding gate numbers may be changed in some circumstances. Please check the information screen at the airport.

In Town Check-in

In-town Check-in

Vietnam Airlines provides In-Town Check-in service from 12 October 2018. Passengers can check-in, arrange baggage drop and receive their boarding passes in advance at our office, and then freely enjoy their time before boarding at the airport.

This service allows passengers not only to shorten the queuing and waiting time spent at the airport, but also to plan and control their itinerary more effectively. Passengers can enjoy their trip in an easier and more convenient way.

Service scope

In-Town Check-in service is available for passengers on domestic flights departing from Noi Bai airport.

Service only available for flights on the same day and at least 2 hours prior to the departure time.

For passengers in need of special assistance, such as children traveling alone, passengers who have purchased cabin seats for baggage, passengers who are in a stretcher or wheelchair, etc. please go to the airport to complete check-in procedures.

Due to potential traffic delays, check-in time and security screening, passengers are recommended to be at the airport at least 60 minutes before the departure of domestic flights and 120 minutes before the departure of international flights.
The handling of stand by passengers is based on the principle of “first comes, first serve” at each priority level.

Fly on-time with Vietnam Airlines!

Closing time of boarding gate:

Boarding gates close 15 minutes before the scheduled time of departure. Late passengers may not be accepted for travel.

Check-in for code-share flights:

The opening and closing time of the check-in counter will be defined by the carriers that operate the flights. Passengers should carefully check the information written on the flight tickets or the official website of the carriers that operate the flights.

Check-in Timing

Check-in time

Vietnam Airlines strives to provide the easiest process for check-in. Passengers can check the timing for opening and closing of Check-in counters as below:

Opening time

(before estimated time of departure)

Closing time

(before estimated time of departure)

Web check-in

Vietnam domestic flights

24 hours

60 minutes

International flights

24 hours

60 minutes

Kiosk check-in

Vietnam domestic flights

24 hours

45 minutes

International flights

24 hours

60 minutes

Counter check-in

Vietnam domestic flights

02 hours

40 minutes

International flights

03 hours

50 minutes

(*) At Charles de Gaulle (CDG), Frankfurt International Airport (FRA) and Heathrow (LHR) check-in counters are closed 60 minutes before the scheduled time of departure.

Vietnam Airlines is proud to be a leading 4-star global airline

Our sincere thanks to all valued customers and partners for your support!