This will involve some brief downtime but the process will be carried out as quickly as possible.

Date - 05/10/2018 21:00 - 05/10/2018 22:00

Last Updated - 05/10/2018 22:12

Server Unreachable (Resolved)

Priority - Critical

Affecting Server - Cloud538

We are currently aware of networking issues affecting the following servers: Cloud402, Cloud536, Cloud538. We are investigating this currently and hope to have service resumed shortly. Thank you for your understanding.

16:54 - This issue should now be resolved.

Date - 05/10/2018 15:35 - 05/10/2018 16:56

Last Updated - 05/10/2018 16:56

VPS Host Security Patches (Resolved)

Priority - Critical

Affecting System - VPS Hosts

We are performing emergency security updates to all our VPS Hosts.

We apologies for the lack of notifications, however we need to ensure that the Hosts are secure against a known vulnerability as soon as possible.

Date - 23/05/2018 18:09 - 03/08/2018 11:46

Last Updated - 23/05/2018 18:12

Host Issues (Resolved)

Priority - High

We are currently experiencing issues with some hosts which is causing issues across our platform.

Our engineers are working to resolve this issue and will update you with any changes.

Date - 02/05/2018 23:45 - 23/05/2018 18:09

Last Updated - 02/05/2018 23:55

Network Related Issues (Resolved)

Priority - Critical

Affecting Server - Cloud017

UPDATE - Servers should be back online now

Server Engineers are currently investigating a issue involving the following servers:

Plesk

Cloud17

Cloud39

Cloud56

cPanel

Cloud502

Cloud511

Cloud536

We are aware of this and working to resolve this issue

Date - 25/04/2018 10:06 - 25/04/2018 15:06

Last Updated - 25/04/2018 15:07

cloud700 issues (Resolved)

Priority - Medium

Affecting Server - Cloud599

A fault has been identified on cloud700 now, this is being investigated by our senior engineers now but the server should currently be fully operational while this is being investigated.

Date - 18/04/2018 11:21 - 19/04/2018 00:00

Last Updated - 25/04/2018 10:06

Cloud18 Connectivity (Resolved)

Priority - Critical

Affecting Server - Cloud018

We've been made aware of an issue with Cloud18 which is meaning some customers cannot connect to their websites.

We are looking to resolve this as soon as possible.

We are currently investigating and will be acting shortly.

Update [21:22]: We had originally planned to reboot the server between the early hours of the morning. This will be brought forward, and the server will be rebooted this evening to avoid any further issues.

Date - 10/04/2018 21:19

Last Updated - 14/04/2018 20:09

Server Upgrades (Resolved)

Priority - High

We will be upgrading all of our shared hosting servers over the next few days, allocating more resources to further increase performance. During this time there will be a very small period of downtime as we work through the servers. Thank you for your patience whilst this work is carried out.

Date - 10/04/2018 07:00 - 17/04/2018 15:13

Last Updated - 10/04/2018 07:04

Cloud528 (Resolved)

Priority - Critical

Affecting Server - Cloud528

Due to a machine failure we are in the process of moving all accounts away from cloud528 to a new cPanel server.

Once all of the accounts have been moved we will be moving the IP onto the new cPanel server that the accounts have been migrated to. This will mean any accounts using an external DNS Service will not need to be updated although you may see some downtime while the accounts are on the new server but waiting for the IP to be updated. Any accounts using our default nameservers will automatically update and you will not need to make any changes.

We are working to ensure there is as little inconvenience as possible while this runs but if you do have any issues at all please just get in touch with the support team using the ticket section from your client area.

28/03/18 - 12:04

The migrations are now completed and all users should have been notified of the new server connection details. If you are having any issues connecting please get in touch with the support team by openeing a ticket from your client area

Date - 27/03/2018 12:15 - 28/03/2018 12:04

Last Updated - 28/03/2018 12:06

Meltdown and Spectre Patches (Resolved)

Priority - Critical

Affecting System - All servers

We are rolling out updates and patches to all our servers.

As these vulnerabilities are rated critical we will be rebooting the servers during working hours.

We apologise for any issues caused by this, but as you can imagine, we need to ensure that the servers are secured from the Meltdown and Spectre vulnerabilities.

During the above window the senior engineering team will be performing maintenance on virtual machine infrastructure. This is pro-active maintenance to ensure optimal performance of your virtual machine and infrastructure and to enable further capacity expansion.

Expected Impact: To perform this maintenance, your VPS server will be rebooted.

Please do not hesitate to contact support if you have any additional questions or concerns. You may do so by opening a support ticket.

During the above window the senior engineering team will be performing maintenance on virtual machine infrastructure. This is pro-active maintenance to ensure optimal performance of your virtual machine and infrastructure and to enable further capacity expansion.

Expected Impact: To perform this maintenance, your VPS server will be rebooted.

Please do not hesitate to contact support if you have any additional questions or concerns. You may do so by opening a support ticket.

Best Regards,Unlimited Web Hosting Support Team

Date - 04/01/2018 21:00 - 09/04/2018 09:36

Last Updated - 03/01/2018 14:44

Server Outages (Resolved)

Priority - Critical

We are currently having connectivity issues with the following servers:

Our engineers are working to resolve this on the remaining servers as soon as possible.

Thanks,Daniel

Date - 30/10/2017 16:22 - 31/10/2017 09:27

Last Updated - 31/10/2017 09:27

Cpanel servers secure connection issues. (Resolved)

Priority - Critical

Affecting System - Multiple CPanel Servers

We have recieved mutliple reports that secure connections to sites on Cpanel servers is being refused.

We are investigating immediately.

***UPDATE***

We have been notified by an issue at COMODO causing certificate verification to be delayed or not respond. This means when connecting your browser is not able to check the certificate validity so closes the connection

We are waiting on COMODO to resolve this, sadly it is out of our control.

If you use the free cPanel certificates this will also affect you as they are cross-signed by COMODO.

You can follow their status page belowhttps://status.io/pages/587d638ae48b514f0e000cae

Date - 15/08/2017 14:33 - 09/10/2017 15:53

Last Updated - 15/08/2017 15:35

Clouds 36 & 37 (Resolved)

Priority - Critical

Affecting System - Cloud36 Cloud37

We have recieved reports that Clouds 36 and 37 are currently having connectivity issues.

We are working to resolve this.

Date - 10/08/2017 15:09 - 09/10/2017 15:53

Last Updated - 10/08/2017 15:10

Outbound Email Servers (Resolved)

Priority - Critical

Affecting System - Outbound Email Servers

We are experiancing issues with our Outbound Email Servers, which is delaying some emails from being sent.

We are working to resolve this as quickly as possible, and will update you when the issue is resolved.

Update [13:31] : We are working with our providers to resolve this issue. We appologise for the delay in email being sent. We hope to restore normal service shortly.

Update [14:04] : Connectivity has been restored. Email is now flowing as expected.

Date - 06/07/2017 09:30

Last Updated - 06/07/2017 15:05

Various Server Issues (Resolved)

Priority - Critical

Affecting System - Various Servers

We have experienced a SAN fault which is making some servers unresponsive, or slow to connect.

We are investigating this issue, and will update you with any changes.

Update: 16:11 - We have restored connectivity to most of the affected servers and hope to have full service resumed shortly.

Update: 23:34 - All servers are back online. Cloud536 is currently under investigation due to MySQL being down. We are trying our best to restore MySQL connectivity.

Date - 21/06/2017 09:07 - 06/07/2017 09:33

Last Updated - 21/06/2017 23:36

Cloud504 (Resolved)

Priority - Critical

Affecting Server - Cloud504

We are experiencing connection issues on Cloud504. We are investigating, and will hopefully restore connectivity shortly.

Date - 20/06/2017 14:12 - 21/06/2017 09:07

Last Updated - 20/06/2017 14:14

VPS Connectivity (Resolved)

Priority - Critical

Affecting Other - VPS Servers

We are aware of a connectivity issue affecting a small amount of our VPS customers. Our server team are looking into this currently and we hope to have a resolution shortly.

Update 11:31 : We apologise for the continued issues, however our team are currently working on a potential fix.

Update 11:44 : We are now encouraging those customers who were experiencing any issues to try again as we believe the problem has been resolved.

The issue should now be resolved, we would like to thank customers for their feedback and patience with this matter.

Date - 16/05/2017 11:04

Last Updated - 16/05/2017 11:56

Cloud515 Apache Service (Resolved)

Priority - Critical

Affecting Server - Cloud515

We are currently aware of some issues affecting the Apache service on cloud515. Our server engineers are looking into the issue at this time.

Date - 15/05/2017 14:42 - 15/05/2017 15:34

Last Updated - 15/05/2017 14:44

Cloud533 (Resolved)

Priority - Critical

Affecting Server - Cloud533

Cloud533 is currently facing downtime. We are investigating this issue, and hope to resolve it shortly.

Date - 09/05/2017 13:45 - 09/05/2017 15:26

Last Updated - 09/05/2017 13:45

Email Authentication (Resolved)

Priority - Critical

Affecting Server - Cloud010

We have recieved reports of clients on Cloud10 being unable to connect to their mail.

We are resolving this issue now.

Kind Regards,Unlimited Web Hosting Support

Date - 12/04/2017 09:10 - 09/05/2017 13:45

Last Updated - 12/04/2017 09:11

Connectivity Issues (Resolved)

Priority - Critical

Affecting System - All

We are seeing some customers report connectivity issues to their website or server.

We are investigating this issue, however it looks external to our platform.

Date - 11/04/2017 11:06 - 12/04/2017 09:11

Last Updated - 11/04/2017 11:28

VZ107 (Resolved)

Priority - Critical

Affecting Other - VZ107

We are seeing connectivity issues with VPS hosted on VZ107.

We are investigating this issue at present, and hope to have VPS services back online within the hour.

Date - 04/04/2017 18:30 - 05/04/2017 14:06

Last Updated - 04/04/2017 18:32

Reported Downtime (Resolved)

Priority - Critical

Affecting Server - Cloud012

We are investigating reports of downtime on Cloud12.

We will update you shortly.

UPDATE : 16:19pm - We are still working to restore Cloud12. We are working with senior engineers to restore connectivity as soon as possible.

UPDATE: 21:10pm - We have restored connectivity to the server, however MySQL is still down. We are investigating this, and working to resolve it.

UPDATE: 23:42pm - We are having to restore MySQL Data from a backup, due to corruption in INNODB. This process may take several hours. We will update when we have completed this.

Regards,Unlimited Support Team

Date - 22/03/2017 11:22 - 04/04/2017 18:30

Last Updated - 22/03/2017 23:45

VPS Server Connectivity (Resolved)

Priority - Critical

Affecting System - VZ400

We are currently seeing connectivity issues to a small number of VPS servers.

We are investigating the issue.

Date - 01/02/2017 11:52 - 10/03/2017 14:42

Last Updated - 01/02/2017 11:55

Downtime (Resolved)

Priority - Critical

Affecting Server - Cloud530

We are aware of a Kernel bug on 530 which is causing intermittent downtime. We are investigating this issues and will keep you updated with an expected resolution.

Date - 16/01/2017 10:46 - 01/02/2017 11:55

Last Updated - 16/01/2017 10:48

JetPack connection issue (Resolved)

Priority - Medium

Affecting System - All Servers

We are aware that our Security systems are preventing Wordpress's JetPack from accessing our servers at certain times. This is due to rate limiting being reinforced.

We are investigating, and will hopefully deploy a fix shortly.

Update: We will be deploying a fix on Monday 16th.

Date - 14/01/2017 15:58 - 01/02/2017 11:55

Last Updated - 15/01/2017 16:00

Yahoo Email Issues (Resolved)

Priority - Critical

Affecting System - Email

We are seeing connection issues with Yahoo mail servers.

We are investigating this issue, and will resolve it shortly.

Example email delivery report:

delivery temporarily suspended: lost connection with
mta7.am0.yahoodns.net[63.250.192.45] while sending RCPT TO

During the above window our team will be performing some proactive software upgrades on our Plesk servers. These upgrades are to enable new features to improve the performance and resilience of the cloud hosting platform. We are happy to announce we will be deploying the latest version of Plesk 12.5.

Expected Impact:

During this time, we will be disabling access to the server, to ensure the updates complete without interruptions. We expect this to take around 15-30 minutes to complete.

Please do not hesitate to contact support if you have any additional questions or concerns. You may do so by opening a ticket via our customer panel: https://www.unlimitedwebhosting.co.uk

During the above window our team will be performing some proactive software upgrades on our Plesk servers. These upgrades are to enable new features to improve the performance and resilience of the cloud hosting platform. We are happy to announce we will be deploying the latest version of Plesk 12.5.

Expected Impact:

During this time, we will be disabling access to the server, to ensure the updates complete without interruptions. We expect this to take around 15-30 minutes to complete.

Please do not hesitate to contact support if you have any additional questions or concerns. You may do so by opening a ticket via our customer panel: https://www.unlimitedwebhosting.co.uk

During the above window our team will be performing some proactive software upgrades on our Plesk servers. These upgrades are to enable new features to improve the performance and resilience of the cloud hosting platform. We are happy to announce we will be deploying the latest version of Plesk 12.5.

Expected Impact:

During this time, we will be disabling access to the server, to ensure the updates complete without interruptions. We expect this to take around 15-30 minutes to complete.

Please do not hesitate to contact support if you have any additional questions or concerns. You may do so by opening a ticket via our customer panel: https://www.unlimitedwebhosting.co.uk

During the above window our team will be performing some proactive software upgrades on our Plesk servers. These upgrades are to enable new features to improve the performance and resilience of the cloud hosting platform. We are happy to announce we will be deploying the latest version of Plesk 12.5.

Expected Impact:

During this time, we will be disabling access to the server, to ensure the updates complete without interruptions. We expect this to take around 15-30 minutes to complete.

Please do not hesitate to contact support if you have any additional questions or concerns. You may do so by opening a ticket via our customer panel: https://www.unlimitedwebhosting.co.uk

During the above window our team will be performing some proactive software upgrades on our Plesk servers. These upgrades are to enable new features to improve the performance and resilience of the cloud hosting platform. We are happy to announce we will be deploying the latest version of Plesk 12.5.

Expected Impact:

During this time, we will be disabling access to the server, to ensure the updates complete without interruptions. We expect this to take around 15-30 minutes to complete.

Please do not hesitate to contact support if you have any additional questions or concerns. You may do so by opening a ticket via our customer panel: https://www.unlimitedwebhosting.co.uk

Thank you,

Unlimited Web Hosting Team

Date - 18/05/2016 22:00 - 22/05/2016 11:44

Last Updated - 13/05/2016 14:59

Plesk Security Updates (Resolved)

Priority - Critical

Affecting System - Cloud01-35

Dear Customer,

We have been alerted to recently security updates which we need to urgently apply to our Plesk Servers.

To protect our customers and servers, we are currently rolling these updates/patches to the following servers.

We apologise for any inconvenience this may cause. We expect only minimal downtime, while we apply these critical updates.

Regards,

Unlimited Web Hosting Support Team

Date - 10/05/2016 09:47 - 13/05/2016 13:50

Last Updated - 10/05/2016 09:53

CPanel Cloud 511 IP address change (Resolved)

Priority - Medium

Affecting Server - Cloud511

Due to a DDOS on 06/06/2015 we had to change the IP address of some sites on Cloud511. We now need to change the server back to its original IP address

If you are using our nameservers (ns0 and ns1.unlimited.uk.net) or if you are using custom nameservers based on ours, you do not need to take any action.

If you have your DNS setup with a third party such as your domain provider (other than us) or CloudFlare you will need to update your DNS within their panel to the new IP of the server which will be: 149.255.58.117

If you need any help or have any questions about this work, please contact support. This notification will also be emailed to all affected customers.

Date - 09/09/2015 21:00 - 13/05/2016 13:53

Last Updated - 04/09/2015 20:58

DDOS against Server Cloud511 (Resolved)

Priority - Critical

Affecting Server - Cloud511

We are currently experiencing a DDOS against a domain on the shared hosting server Cloud511. We have identified the target of the attack and are mitigating it.

We expect normal service to resume shortly. All other services are functioning normally.

Date - 06/06/2015 21:53 - 27/08/2015 10:28

Last Updated - 06/06/2015 21:55

IP Addresss changes (Resolved)

Priority - Medium

Affecting Server - Master Server

Dear valued customer

On Friday 2nd January at 8pm we will be removing certain low use IP addresses from our shared hosting servers. This is to ensure continuity and quality of service throughout our network.

Below is a list of IP addresses which will be removed, along with the server it is currently assigned to, along with the IP address you may need to change your website to. Please read the following carefully.

If you use our nameservers (ns0.unlimited.uk.net, ns1.unlimited.uk.net) or custom nameservers (149.255.60.1, 149.255.60.9), you DO NOT need to take any action.

If you are not on one of the affected IP addresses, you DO NOT need to take any action.

If none of the above apply to you, you may need to change your website's DNS. Please see the information below.

The only case where you, the customer, actually need to make any change is if you are using another companies DNS servers for your domain. If you are, you will need to change the IP in your DNS providers panel as per the mapping below:

Cloud01:

149.255.62.117 -> 149.255.62.116

149.255.62.191 -> 149.255.62.116

Cloud02:

149.255.62.114 -> 149.255.62.115

Cloud03:

149.255.62.119 -> 149.255.62.118

149.255.62.157 -> 149.255.62.118

Cloud04:

149.255.62.10 -> 149.255.62.9

Cloud05:

149.255.62.13 -> 149.255.62.12

Cloud06:

149.255.62.16 -> 149.255.62.15

Cloud07:

149.255.62.40 -> 149.255.62.18

Cloud10:

149.255.60.182 -> 149.255.60.181

Cloud12:

149.255.60.161 -> 149.255.60.160

Cloud14:

149.255.60.133 -> 149.255.60.132

Cloud15:

149.255.60.144 -> 149.255.60.143

Cloud17:

149.255.60.165 -> 149.255.62.3

149.255.60.185 -> 149.255.62.3

149.255.60.186 -> 149.255.62.3

149.255.60.187 -> 149.255.62.3

149.255.60.231 -> 149.255.62.3

149.255.62.237 -> 149.255.62.3

If you have any questions regarding this work, please contact support.

Kind regards

Unlimited Web Hosting

Date - 02/01/2015 20:00 - 27/08/2015 10:28

Last Updated - 02/01/2015 20:05

Plesk 12 upgrades (Resolved)

Priority - High

Affecting Server - Master Server

We will be updating the Plesk Control Panel to version 12 on the current live Plesk servers. It is important that we keep our software up to date to ensure we are fully secure but also to provide you with all of the latest features available.

Updates will be performed according to the schedule below:

Wednesday 3rd – Clouds 30-33 - Complete

Friday 5th - Clouds 16-20 - Complete

Sunday 7th – Clouds 12-15 - Complete

Tuesday 9th – Clouds 8-11 - Complete

Thursday 11th – Clouds 5-7

Saturday 13th – Clouds 3-4

Monday 15th – Clouds 1-2

All work will start at 23:59 on the stated day and will last 2-3 hours. There will be sporadic downtime during the upgrades. Thankyou for your patience whilst we complete this essential work

Date - 03/12/2014 23:59 - 29/12/2014 10:22

Last Updated - 10/12/2014 19:24

Performance issues on some shared hosting ser (Resolved)

Priority - High

Affecting Server - Master Server

Dear customer

We are currently investigating reports of performance issues on several of our shared hosting servers. We believe we have identified the cause and should have a resolution for you shorlty

Please monitor this page for updates

UPDATE - 1510 - We have made some major progress with this, load and performance should be heading back towards normal.

Kind regardsUnlimited Web Hosting

Date - 05/12/2014 14:37 - 06/12/2014 10:57

Last Updated - 05/12/2014 15:08

Cloud503 DDoS Attack (Resolved)

Priority - Critical

Affecting Server - Cloud503

We are aware that Cloud503 is the target of a significant DDoS attack.

Protections have been put in place to effectively isolate the traffic to the server, however it will be either unavailable or sporadically available whilst the attack continues.

UPDATE: The attack has ceased and the network protections against Cloud 503 have been removed.

Date - 24/08/2014 21:00 - 25/08/2014 06:18

Last Updated - 25/08/2014 06:18

Cloud01 Scheduled Maintenance 31/07/14 23:30 (Resolved)

Priority - Critical

Affecting Server - Cloud001

We will be undertaking maintenance on the filesystem of cloud01.unlimitedwebhosting.co.uk on Thursday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

Date - 31/07/2014 23:30 - 01/08/2014 07:00

Last Updated - 24/08/2014 22:41

Cloud03 Scheduled Maintenance 29/07/14 23:30 (Resolved)

Priority - Critical

Affecting Server - Cloud003

We will be undertaking maintenance on the filesystem of cloud03.unlimitedwebhosting.co.uk on Tuesday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

Date - 29/07/2014 23:30 - 30/07/2014 07:00

Last Updated - 24/08/2014 22:41

Cloud01 Scheduled Maintenance 27/07/14 23:30 (Resolved)

Priority - Critical

Affecting Server - Cloud001

We will be upgrading cloud01.unlimitedwebhosting.co.uk to CloudLinux on Sunday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

Date - 27/07/2014 23:30 - 28/07/2014 06:08

Last Updated - 28/07/2014 06:08

Cloud02 Scheduled Maintenance 27/07/14 23:30 (Resolved)

Priority - Critical

Affecting Server - Cloud002

We will be upgrading cloud02.unlimitedwebhosting.co.uk to CloudLinux on Sunday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

Date - 27/07/2014 23:30 - 28/07/2014 05:31

Last Updated - 28/07/2014 05:31

Cloud17 Scheduled Maintenance 24/07/14 23:30 (Resolved)

Priority - Critical

Affecting Server - Cloud017

We will be upgrading cloud17.unlimitedwebhosting.co.uk to CloudLinux on Thursday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

Date - 24/07/2014 23:30 - 25/07/2014 05:12

Last Updated - 25/07/2014 05:12

Cloud16 Scheduled Maintenance 24/07/14 23:30 (Resolved)

Priority - Critical

Affecting Server - Cloud016

We will be upgrading cloud16.unlimitedwebhosting.co.uk to CloudLinux on Thursday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

Date - 24/07/2014 23:30 - 25/07/2014 05:12

Last Updated - 25/07/2014 05:12

Cloud15 Scheduled Maintenance 24/07/14 23:30 (Resolved)

Priority - Critical

Affecting Server - Cloud015

We will be upgrading cloud15.unlimitedwebhosting.co.uk to CloudLinux on Thursday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

Date - 24/07/2014 23:30 - 25/07/2014 05:12

Last Updated - 25/07/2014 05:12

Cloud14 Scheduled Maintenance 24/07/14 23:30 (Resolved)

Priority - Critical

Affecting Server - Cloud014

We will be upgrading cloud14.unlimitedwebhosting.co.uk to CloudLinux on Thursday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

Date - 24/07/2014 23:30 - 25/07/2014 05:11

Last Updated - 25/07/2014 05:12

Cloud11 Scheduled Maintenance 22/07/14 23:30 (Resolved)

Priority - Critical

Affecting Server - Cloud011

We will be upgrading cloud11.unlimitedwebhosting.co.uk to CloudLinux on Tuesday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

Date - 22/07/2014 23:30 - 23/07/2014 06:30

Last Updated - 23/07/2014 19:02

Cloud12 Scheduled Maintenance 22/07/14 23:30 (Resolved)

Priority - Critical

Affecting Server - Cloud012

We will be upgrading cloud12.unlimitedwebhosting.co.uk to CloudLinux on Tuesday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

Date - 22/07/2014 23:30 - 23/07/2014 06:30

Last Updated - 23/07/2014 19:02

Cloud13 Scheduled Maintenance 22/07/14 23:30 (Resolved)

Priority - Critical

Affecting Server - Cloud013

We will be upgrading cloud13.unlimitedwebhosting.co.uk to CloudLinux on Tuesday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

Date - 22/07/2014 23:30 - 23/07/2014 02:08

Last Updated - 23/07/2014 02:08

Cloud19 Scheduled Maintenance 20/07/14 23:30 (Resolved)

Priority - Critical

Affecting Server - Cloud019

We will be upgrading cloud19.unlimitedwebhosting.co.uk to CloudLinux on Sunday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

UPDATE @ 06:00: Maintenance is now concluded.

Date - 20/07/2014 23:30 - 21/07/2014 06:00

Last Updated - 21/07/2014 13:32

Cloud18 Scheduled Maintenance 20/07/14 23:30 (Resolved)

Priority - Critical

Affecting Server - Cloud018

We will be upgrading cloud18.unlimitedwebhosting.co.uk to CloudLinux on Sunday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

UPDATE @ 06:00: Maintenance is now concluded.

Date - 20/07/2014 23:30 - 21/07/2014 06:00

Last Updated - 21/07/2014 13:32

Cloud20 Scheduled Maintenance 20/07/14 23:30 (Resolved)

Priority - Critical

Affecting Server - Cloud020

We will be upgrading cloud20.unlimitedwebhosting.co.uk to CloudLinux on Sunday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

UPDATE @ 06:00: Maintenance is now concluded.

Date - 20/07/2014 23:30 - 21/07/2014 06:00

Last Updated - 21/07/2014 13:32

Cloud10 Scheduled Maintenance 17/07/14 23:30 (Resolved)

Priority - Critical

Affecting Server - Cloud010

We will be upgrading cloud10.unlimitedwebhosting.co.uk to CloudLinux on Thursday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

UPDATE @ 6:56: Maintenance has been extended to 07:30.

Date - 17/07/2014 23:30 - 18/07/2014 07:30

Last Updated - 19/07/2014 17:29

Cloud08 Scheduled Maintenance 15/07/14 23:30 (Resolved)

Priority - Critical

Affecting Server - Cloud008

We will be upgrading cloud08.unlimitedwebhosting.co.uk to CloudLinux on Tuesday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

Date - 15/07/2014 23:30 - 16/07/2014 06:00

Last Updated - 17/07/2014 23:19

Cloud07 Scheduled Maintenance 13/07/14 23:30 (Resolved)

Priority - Critical

Affecting Server - Cloud007

We will be upgrading cloud07.unlimitedwebhosting.co.uk to CloudLinux on Sunday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

Date - 13/07/2014 23:30 - 14/07/2014 06:00

Last Updated - 15/07/2014 22:56

Cloud06 Scheduled Maintenance 10/07/14 23:30 (Resolved)

Priority - Critical

Affecting Server - Cloud006

We will be upgrading cloud06.unlimitedwebhosting.co.uk to CloudLinux on Thursday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

UPDATE @ 6:30: Maintenance has now been concluded.

Date - 10/07/2014 23:30 - 11/07/2014 06:30

Last Updated - 11/07/2014 06:34

Cloud05 Scheduled Maintenance 08/07/14 23:30 (Resolved)

Priority - Critical

Affecting Server - Cloud005

We will be upgrading cloud05.unlimitedwebhosting.co.uk to CloudLinux on Tuesday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

UPDATE: Maintenance has now been concluded.

Date - 08/07/2014 23:30 - 09/07/2014 05:00

Last Updated - 09/07/2014 12:35

Cloud04 Scheduled Maintenance 06/07/14 23:30 (Resolved)

Priority - Medium

Affecting Server - Cloud004

We will be upgrading cloud04.unlimitedwebhosting.co.uk to CloudLinux on Sunday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

UPDATE: Maintenance was concluded at 05:00.

Date - 06/07/2014 23:30 - 07/07/2014 05:00

Last Updated - 07/07/2014 12:35

Cloud03 Scheduled Maintenance 02/07/14 23:30 (Resolved)

Priority - Medium

Affecting Server - Cloud003

We will be upgrading cloud03.unlimitedwebhosting.co.uk to CloudLinux on Wednesday evening, beginning 23:30.

The server and all related servics will be unavailable during the upgrade, which is expected to last until 07:00 the following day.

UPDATE @ 06:50: Maintenance has now concluded.

Date - 02/07/2014 23:30 - 03/07/2014 06:50

Last Updated - 03/07/2014 08:19

Denial of Service Attack Against Cloud01 (Resolved)

Priority - Critical

Affecting Server - Cloud001

Cloud01 is under a denial of service attack, principally against it's mail services, which will mean performance will be compromised.

It is likely that users will be unable to collect mail due to saturation of the mail services on the machine.

We are attempting to impliment a workaround, but please appreciate that the problem is external and there is no "fault" as such to easily fix.

Date - 20/06/2014 20:51 - 30/06/2014 10:34

Last Updated - 21/06/2014 08:53

Datacentre Power Failure (Resolved)

Priority - Critical

We're aware that connectivity was lost to equipment in our secondary datacentre facility @ 15:05.

Connectivity has been restored circa 15:20 and we're initially speculating that there was a total loss of power to the datacentre floor.

We are in the process of recovering the situation - which may require a site visit, if remote management to the equipment is dark.

Date - 14/06/2014 15:05 - 30/06/2014 10:34

Last Updated - 14/06/2014 15:30

cloud09 Security Maintenance (Resolved)

Priority - High

Affecting Server - Cloud009

We will be undertaking emergency security maintenance on cloud09.unlimitedwebhosting.co.uk from 23:00 13/05/14.

The maintenance window is expected to last six hours, and the server will be unavailable during that time.

Please accept our apologies for any inconvienence and for any disruption in service.

UPDATE 05:30: Maintenance has been extended for a further two hours. ETA on "back in service" is thus circa 07:30.

UPDATE 07:30: Public access to cloud09 has been restored. The server continues to work through background maintenance jobs, and thus performance will be impacted for around another hour.

UPDATE 16:30: Maintenance has been formally closed.

Date - 13/05/2014 23:00 - 14/05/2014 16:30

Last Updated - 14/05/2014 17:48

Cloud04 Performance Issues (Resolved)

Priority - Critical

Affecting Other - cloud04.unlimitedwebhosting.co.uk

It has been reported cloud04.unlimitedwebhosting.co.uk is under severe load caused by a mail bomb attack.

Please be aware that service on this cloud will be impeded, leading to slow performance.

We will update this ticket once the problem has been resolved.

UPDATE @ 16:50: Websites should be served at almost regular speed, however mail processing has been reduced on the cloud pending a full fix.

Date - 07/04/2014 15:00 - 07/04/2014 18:00

Last Updated - 11/04/2014 06:57

Cloud01 Scheduled Maintenance (Resolved)

Priority - Medium

We will be upgrading cloud01.unlimitedwebhosting.co.uk to Plesk 11.5 on Wednesday morning, beginning 00:00, and conducting some pending maintenance.

The server will be unavailable during the upgrade, which is expected to last for 6 hours.

Date - 21/03/2014 00:00 - 21/03/2014 08:00

Last Updated - 07/04/2014 16:47

Cloud02 Scheduled Maintenance (Resolved)

Priority - Medium

We will be upgrading cloud02.unlimitedwebhosting.co.uk to Plesk 11.5 on Wednesday morning, beginning 00:00, and conducting some pending maintenance.

The server will be unavailable during the upgrade, which is expected to last for 6 hours.

UPDATE: Maintenance was concluded a 04:47.

Date - 19/03/2014 00:53 - 19/03/2014 05:00

Last Updated - 20/03/2014 14:53

Cloud04 Scheduled Maintenance (Resolved)

Priority - Medium

We will be upgrading cloud04.unlimitedwebhosting.co.uk to Plesk 11.5 on Wednesday morning, beginning 00:00, and conducting some pending maintenance.

The server will be unavailable during the upgrade, which is expected to last for 4 hours.

UPDATE - The upgrade completed without issue.

Date - 12/03/2014 00:51 - 12/03/2014 08:00

Last Updated - 17/03/2014 17:56

Plesk 11 > 11.5 Service Upgrades (Resolved)

Priority - Critical

Affecting Server - Cloud001

Plesk Cloud11 will be upgraded from Plesk 11.09 > 11.5 tonnight starting at 9pm. Please avoid scheduling any critical work at this time where possible

During this process PHP will also be upgraded from 5.3 (end of life) to 5.4

The work will take around 5 hours but downtime during this period will be minimal. You may for a short time towards the end of the work see a default plesk page instead of your website. This is a normal part of the work and is not anything to worry about.

**UPDATE - 30th Oct - PHP was upgraded successfully but the plesk upgrade had to be rolled back. This has been rescheduled for Friday 1st at 9pm

**UPDATE 4th November - This work has been postponed until a fix has been found for the issue upgrading installed applications.

Date - 25/10/2013 09:25

Last Updated - 10/03/2014 11:21

Plesk 9.5 > 11.5 Service Upgrades (Resolved)

Priority - Medium

Affecting System - Cloud01-16 Servers

To improve our service offering and ensure that your account has the latest features with the upmost security & stability, we will be performing major upgrades to your Hosting / Reseller account throughout the coming weeks.

Our platform upgrades will introduce Plesk 11.5 on your shared hosting / reseller account, upgrading from the current Plesk 9.5 release which is fast approaching end of life.

Our upgrades will introduce better security and account management controls along with the new Web Presence Builder as standard. Several outstanding bugs within the Plesk 9.5 platform will also be corrected including the ability to extract ZIP files into your hosting and manage ZIP archives from within your Plesk interface along with several fixes to web stats and upgrades / improvements to our webmail platform (HORDE & ATMAIL)

If you have designed your website using the older Site Builder platform, don’t worry, Web Presence Builder will simply migrate your existing site into the new platform allowing for a whole host a new features / designs.

A full list of features and benefits can be found below:

http://www.parallels.com/products/plesk/new-plesk/

We will also be introducing PHP 5.3 with Plesk 11.5 however we will permit the ability to fall back to PHP 5.2 for any website which needs legacy PHP support.

Along with the improvements to our Plesk platform and PHP Upgrades we will also be introducing updates to our Atomic Secure Linux security protection framework ensuring that your website is better protected from a multitude of external vulnerabilities.

We will be in touch directly with all customers using the Plesk 9.5 platform to ensure that our upgrade schedule is fully detailed.

UPDATE

Cloud10 - We have now completed our CLOUD10 Plesk Upgrade. Cloud08 - We have now completed our CLOUD08 Plesk Upgrade. Cloud09 - We have now completed our CLOUD09 Plesk Upgrade.Cloud07 - We have now completed our CLOUD07 Plesk Upgrade.Cloud06 - We have now completed our CLOUD06 Plesk Upgrade.Cloud05 - We have now completed our CLOUD05 Plesk Upgrade.Cloud04- Cloud04 Upgrade to Plesk 11.5 > This work has been postponed until a resolution can be found to the issues found on the last test upgrade.

Date - 13/09/2013 00:00

Last Updated - 10/03/2014 11:21

Plesk 11 Upgrade - CLOUD 11 (Resolved)

Priority - Medium

Affecting Server - Cloud011

19th JAN - 2013 - 20:00 PM

Further to our recent comunications we are currently upgrading PLESK on the CLOUD11 Platform to version 11.5

Once complete we will provide a further update.

This work was completed without issue

Date - 19/01/2014 20:37 - 19/01/2014 23:12

Last Updated - 20/01/2014 09:09

DDOS Attack against cloud17 (Resolved)

Priority - Critical

Affecting Server - Cloud017

Dear customer

Cloud17 has been under DDOS for approximately 1 hour. The server and network are coping with the attack but you may see some very intermittent packet loss to this IP on this server only. This is a surge of traffic only, not a hack and there is no risk to your data or website contents.

All other servers and services are completely unaffected by this issue.

We will update this regularly as the system develops

Please contact us via ticket if you are having issues, we maybe able to move you to an unaffected IP adress

**UPDATE 18:52 - The attack is still ongoing. As mentioned in the above update, its only affecting one IP address on the server so please contact us if you wish to be moved to another IP

**UPDATE 23:00 - The attack has stopped.

**UPDATE 12th Nov 08:30 - We are still looking all clear.

Date - 11/11/2013 15:58 - 22/11/2013 14:36

Last Updated - 12/11/2013 08:40

Cloud12 Scheduled Plesk Upgrade 11.09 > 11 (Resolved)

Priority - Medium

Affecting Server - Cloud012

Cloud 12 will be having some scheduled upgrade work done tonight starting around 10pm. We expect the work to take a few hours. Please avoid scheduling any critical updates on your websites at this time as their may be some disruption

Plesk will be going from 11.09 > 11.5PHP will be going from 5.3 > 5.4

There will also be a minor upgrade to mysql and various other OS level packages

**UPDATE 21/10/13 - this work was not succesfull and had to be rolled back. The work is re-scheduled for tonight at 9pm.

**Update 22/10/13 - this work is now completed succesully.

Date - 18/10/2013 11:43 - 25/10/2013 09:23

Last Updated - 22/10/2013 03:25

Cloud 15 scheduled plesk upgrade (Resolved)

Priority - Medium

Affecting Server - Cloud015

Wednesday 16th October - The update will be run again at 10pm tonight. It will take around 2 hours. We advise against scheduling any critical work at this time but the disruption should be minimal

This work was completed

Date - 09/10/2013 15:26

Last Updated - 18/10/2013 09:51

Cloud 16 scheduled Plesk upgrade (Resolved)

Priority - Medium

Affecting Server - Cloud016

Dear customer

We are currently performing scheduled maintenance on the Cloud16 shared hosting server. This should not cause too much disruption but Plesk may be unavailable for a short time then at some brief moments you may see the default plesk page instead of your website. This is normal and is nothing to worry about

-UPDATE - 23:24 - Work completed without issue

Date - 08/10/2013 22:16

Last Updated - 08/10/2013 23:24

CLOUD03 - Plesk Updates (Resolved)

Priority - Medium

Affecting Server - Cloud003

This evening (5th October) we will be performing Plesk 11.5 updates to CLOUD03

During this time some customers might experience intermittent service issues, however we will ensure that any implact is limited.

** UPDATE **

All patches have now been completed.

Date - 05/10/2013 22:07

Last Updated - 06/10/2013 04:34

Maintenance On Client Area (Resolved)

Priority - Critical

Affecting System - Client Area

We are currently performing maintenance on our client portal area. During this time you will not be able to access your billing or ticket areas but you can still contact us via email at support@unlimitedwebhosting.co.uk

All hosting services are un-affected by this maintenance.

We will update this shortly.

Update @ 19:20: Maintenance has now been concluded. Apologies for any inconvienience.

Date - 03/10/2013 17:54 - 03/10/2013 19:21

Last Updated - 03/10/2013 19:21

CLOUD03 - Plesk Upgrade (Resolved)

Priority - Critical

Affecting Server - Cloud001

Further to our recent Plesk upgrades, our upgrade to CLOUD03 is currently in progress.

Some customers might experience intermittent downtime to the platform during this upgrade however this will hopefully not take much longer.

Once complete we will update this accordingly.

** UPDATE ** - 10:17AM- Post upgrade we have isolated several issues with the Plesk install as such, we are now rolling this back. We aim to restore full service ASAP.

** FINAL UPDATE **We have now rolled back our Plesk upgrade full service has now been restored, we will review the logs from the upgrade with Plesk support today and look to re-release this evening.

** UPDATE ** - 21:27 PM- We have now isolated the earlier uipgrade issues and are in the process of re-upgrading, as such, we will ensure to keep any downtime to a minimum.

** CLOSE ** - Our Plesk 11.5 Upgrade is now complete.

Date - 25/09/2013 09:19

Last Updated - 29/09/2013 06:37

Increased load due to scheduled maintenance (Resolved)

Priority - High

Affecting Server - Cloud001

We have had some reports of slow loading times from several customers. Please be aware this is due to planned maintenance work and will only last for a couple of hours.

Date - 25/09/2013 23:25 - 26/09/2013 10:22

Last Updated - 25/09/2013 23:27

Connectivity Issues to Manchester 2 (Resolved)

Priority - Critical

Affecting System - Dedicated Servers

We are aware of connectivity issues over to our Manchester 2 datacentre facility. Services potentially involved are our backup servers and the customer dedicated servers. Other services will be unaffected.

We will update as we find out more.

Update @ 16:40: Connectivity has returned and has been nominal for some minutes.

Update @ 17:09: Situation continues to be nominal however services should be considered to be "at risk".