Wind CEO talks about how bad the Big 3’s Customer Service is

At the Canadian Club of Canada WIND Mobile CEO Ken Campbell took the podium with a speech titled “Changing the Landscape of Wireless in Canada”. It was all the incidents we’ve witnessed over the past few months with the CRTC denying them then overturned by Industry Minister Tony Clement. Building their brand and how the company is built on the trust of the Canadian people and the slogan “The Power of Conversation”.

There’s been some talk of Rogers creating something called a customer “Bill of Rights”, but nothing has surfaced yet. Campbell said today that “The incumbents were doing such a good job of doing such a bad job at customer service, that the market seemed ripe for a player that could capitalize on the dissatisfaction by offering a remarkable alternative.”