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I was recently refused an ATM withdraw on my TD savings and thus forced to use my TD checking account and I was given a $15 fee. Why did this happen when I had more than enough funds in my savings account?

Brandon, Annandale
October 15, 2014 10:07:15 AM

1 Response

In reply to Brandon, Annandale

Thanks for reaching out to us here on TD Helps, Brandon. We're sorry for any difficulties you are experiencing and we'll be able to help.
It appears that your debit card may not be linked to your Savings account and this might be why the transaction was denied. We recommend speaking with our 24/7 Customer Service team at 888-751-9000 at your earliest convenience. Our Banking Specialists would be more than happy to take a look at your account after your account has been verified. You also have the option of visiting one of our Store locations during lobby hours. Please visit: http://bit.ly/TDStores to find a TD Bank near you.
Please note that maintenance fees are charged when your account balance goes below the daily minimum balance requirement at any time during your statement cycle. If you have any questions regarding the account type or the daily minimum balance for your account, please contact our customer service line at the telephone number listed above.
We hope this helps and let us know if you have any questions, Brandon!

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