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Category: Email

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Experience: Technical Director of IT Company

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My windows live mail opens but it says "could not open key"

Customer Question

My windows live mail opens but it says "could not open key" check and see if you have sufficient access to that key. It was working fine now if I get it to open soon as I try to open an e-mail it all freezes up and says windows live has quit working

Hi, I'm Sandy and I look forward to help you today with the best answer possible.I'm sorry about the issue.I will work with you until it gets fixed. This is a question and answer session. Please do not hesitate to reply back to me at the box given below.

May I connect with you remotely to check/fix the issue directly?Remote support can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.

Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Help via Email or Text Message. Let me know if you need more information, or send me the service offer(s) so we can proceed.

Customer:replied 9 months ago.

If you can give me an answer here, OK. If not do not charge me and forget it.

HKEY_LOCAL_MACHINE32\Software\Classes\rss\shellex\(8895B1C6-B41F-4C1C-A562-0D564250836F)Verify that you have sufficient access to that key, or contact your support personnelAbove this it says--Could not open key:

b. In the 'Registry Editor' window, Browse through the location(HKEY_LOCAL_MACHINE32\Software\Classes\rss\shellex\(8895B1C6-B41F-4C1C-A562-0D564250836F)) as given in the error message. Right-click the entry which you want to change, and choose 'Permissions'

c. The 'Permissions for <registry key name>' dialog is displayed.

From here you can

d. Select users and change their permissions.

e. Click 'Advanced' to open the 'Access Control Settings for <registry key name>' dialog box, and change users access control.

f. When you have completed your changes, click 'Apply' and 'OK' to accept them.