Support Services

When things go wrong, you need a reliable partner who’s seen it all. That’s when Aptronics’s experience at the coalface matters.

When it comes to the IT support offered by Aptronics, customers have two main options: break/fix and managed.

That means you can use us on a per-incident basis where you call us when something goes wrong and we send people to you to sort it out, or you can retain our support services for an agreed-upon fee and we will proactively manage your entire infrastructure and deal with problems as and when they arise.

Should you prefer a fully-managed support service, we provide support all the way up the value chain, from assisting with end-user desktop issues to troubleshooting server problems to interfacing between you and your third-party suppliers to resolve issues.

We’re also able to do a knowledge assessment of your IT environment to gain a full understanding of how it works, and provide support on that as and when you need it.

Customer support is perhaps the most important factor for any organisation that relies on third-party software to run its day-to-day operations. And while open source software has many virtues, its un…