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25% Off. Use Promo Code: FSLPAL See details.

*Offer valid on your entire purchase of select merchandise starting at 12/2/16 at 12:00am CST and ending 12/11/16 at 11:59pm CST. Offer available at all full-price Fossil retail stores located in the United States and Canada only, and online at fossil.com on orders shipped within the continental U.S. Offer is not valid in Fossil Outlet retail stores or through phone purchases. Valid on a single receipt purchase of in-stock merchandise only. Offer is not valid on the purchase of Fossil gift cards, Fossil X Opening Ceremony, Fossil Design A Watch or sale items. Offer cannot be combined or used in conjunction with any other promotion, discount, or coupon code. Offer is non-transferable and valid for one-time use only. Coupon barcode and PIN is required to redeem in store. Promotional code (PIN) needed for fossil.com purchases. Other exclusions may apply.

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Q54 PILOT SMARTWATCH – FAQ

To set up your new device, start by pairing it with your phone. To do so, select which device you have on the app and place your device on the charger to make it discoverable by Bluetooth. The app will then look for the device and start the connection. Accept the Bluetooth pairing request by selecting “Pair”. You will then see a confirmation screen. You may have to update the firmware, to do so tap “Update” and wait for the update to go through. You will then be asked if you want to receive push notifications. You will see another confirmation screen when everything is properly connected. Tap “Let’s do it” to start using the app.

The watch may not be connected to the phone. See suggestions on “Why can’t I connect the watch to my phone?”

Your watch may be powered off. See “How do I power on the watch?”

Your watch’s battery may be too low. Try charging watch on charger. Note: The charger’s light will turn red when charging and blue when fully charged.

The watch may be in shipping mode. Place watch on the charger briefly until the watch’s LED light flashes white.

User may not have notifications turned on for certain apps in general on their phone. The rule of thumb is: if the notifications don't appear on your lock screen or notification tray, then they won't appear on the device either. To make sure notifications are enabled for your desired apps, you need to go into the phone's general notifications settings and turn notifications on for those apps.

On iOS, it could be that something got tripped up with how Bluetooth detects the notifications. Try turning Bluetooth off and on again. If that doesn't work, then the device may need to be completely reset in some rare cases.

If you are experiencing this problem with your new smartwatch, please email the Fossil Q Customer Care team at fossilq@fossil.com so they can help. In order to complete the filing process over email, you'll need to provide the 15-digit serial number, which is located on the side of your smartwatch.

To start, select if your device is a watch or a bracelet on your phone. To make your device discoverable by Bluetooth you must place the device on the charger to take it out of "ship mode". This should make it discoverable immediately. Now the app needs to go through the scan phase to find an available device to pair with. When the search is complete you will see the device getting connected. Accept the Bluetooth pairing request by selecting “Pair”. You will see another connecting screen. If you don’t select “Pair” you will see an error screen.

To double check if your device is paired, go in your phone’s general Bluetooth settings and see if the device is listed there. You may have to update your firmware at this point. To do so, start by tapping “Update”. You will be asked if you want to receive some push notifications. Tap “Nah. Whatever” if you don’t want to, tap “Yes, please” if you do. Then tap “Allow” to allow push notifications to go through. When everything is connected you will see a confirmation screen. Tap “Let’s go” to continue.

If your smartphone is unable to find your watch:

Only watches that are unpaired will appear during scanning. If yours is already paired with another smartphone, unpair it first (see iOS UnPairing) before pairing it with your new smartphone.

Clearing the pair/bond between a phone and device has 2 aspects:

The phone needs to forget about the device. You can do this by removing it from the phone's general Bluetooth settings

The device needs to forget about the phone. This can only be done by resetting the device.

You have not downloaded and installed the Fossil Q app. Follow the instructions on “How do I set up my new watch?”

Your watch may not be close enough to your phone. Move your watch and your phone closer together.

Your watch’s module might be powered off. Follow the instructions on “How do I power on the watch?”

Your watch may not be charged enough. Place watch on charger to fully charge the device. The charger’s light will be red when charging and will change to blue when fully charged. Note: For help with the charger, see the Charger Help section.

Bluetooth may be disabled on the phone. Try enabling Bluetooth on your phone using the phone’s Bluetooth settings. If it is already enabled, try disabling and re-enabling Bluetooth.

Your watch may need to be unpaired and then reconnected to the phone. Follow the instructions on “How to unpair the watch from the phone?” and “How to reconnect the watch to the phone?”

You may have held the watch’s On/Off button too long and accidentally put the watch into recovery mode. Open the Fossil Q app and then follow the app’s instructions.

The device might be "sleeping" from lack of activity. Double-tap the device to wake it up or quickly press the button on the back of the device. This will allow the phone to connect again.

The device might not be paired to the phone at all. Before trying to reset the device with the pinhole on the back, go into the app into the devices section and check if your device is even listed as one. If it's not, you can add it from that screen. This will take you through the device onboarding flow. If it is added already, you can try to manually connect it through the devices screen in the app.

The watch may be disconnecting if moved outside of the phone’s Bluetooth range. Bluetooth range is 10 meters (30 feet) if there are no obstacles, like doors or walls, between the phone and the watch.

If within Bluetooth range of the phone and watch keeps disconnecting, the watch battery may not be charged enough. Charge your watch using the charger. The charger’s light will be red while charging and will turn blue when fully charged.

If your watch keeps disconnecting after fully charging and while still within Bluetooth range of the phone, try turning on and off the module using these steps found in “How do I power on the watch?” and “How do I power off the watch’s module?”

If your watch still disconnects, try the steps found in “How to unpair the watch from the phone?” and then the steps found in “How to reconnect the watch to the phone?”

Your watch’s firmware may need updating. Follow the suggestion to “How to reset and upgrade the watch’s firmware?”

If none of these suggestions work, your watch may be defective. The manufacturer will replace your watch if still under warranty.

If you are experiencing this problem with your new smartwatch, please email the Fossil Q Customer Care team at fossilq@fossil.com so they can help. In order to complete the filing process over email, you'll need to provide the 15-digit serial number, which is located on the side of your smartwatch.

The charger light will be off until the watch is placed onto it. Place your watch onto the charger and check the charger’s light color. If working, the charger’s light will turn solid red (for charging) or solid blue (fully charged).

If the charger’s light is off, the charger does not detect the watch. Try the following suggestions:

Reseat the watch on the charger.

Verify watch is seated snugly in charger with no gap.

Verify nothing is between charger and device, i.e. no dust, tape, etc.

Make sure the charger is getting power. Verify the charge’s USB cable works with other devices.

Try changing the charger’s power source, i.e. move to wall outlet from laptop.

Try a different charger. Try a replacement.

Device may be defective. Try replacing if watch is under warranty.

Sometimes if the device gets too hot while charging, it will go into "thermal shutdown" until it cools off and then will continue charging once it's safe again. Try removing the device from the charger, and wait a while for it to cool down and then place it on the charger again.

The watch was already powered on. A white LED light flashes only if the watch was off before placing on the charger and then powered on when placed on the charger. Or the device was so completely dead that it didn't even have enough power yet to turn on and light up. Let it charge for a while and it should turn on by itself when it has enough power.

On average the battery life is 7 days depending on individual’s usage. If module needs to be recharged sooner than that, do try to recalibrate the module’s battery by charging the module overnight. Note: When placing the module onto the charger, be sure that the charger’s light is red indicating charging.

If overnight charging of the module does not help, assess your usage. Do you have a lot of notifications’ set up in the Fossil Q app? Heavy usage with a lot of notifications can drain the module’s battery quicker than the average 7 days.

If your usage and number of notifications are very light and module seems to need recharging too soon, the module may be a defective unit. Try a replacement if still under warranty.

Gently press and immediately release the On/Off button on the back of the watch with a pin or pencil. A white LED light will turn on. If you do not see the LED light, the watch is already on.

Alternatively, placing the watch onto the charger will turn it on if there is sufficient charge. See the Start instructions in the Quick Start Guide.

Notes:

If you accidentally hold the back button longer than one second and feel the module vibrate and its light flashes, the module has turned off. To power back on, gently press and release the button for one second (a white LED light will turn on briefly).

If this is a brand new watch, it will be in shipping mode. Place it on the charger for a couple of seconds until watch’s white LED light turns on briefly. At this point, the watch is powered on.

If the module will not turn on, see “Why won’t the watch power module power on?”

Check the Fossil Q app. If connected, your watch is on. Or double-tap on the top of the device. If it's on but disconnected from the phone, it will blink red. If it's on and is connected to the phone it will blink green.

The module may not be charged. Place the watch onto the charger. The charger’s light will be red while charging and will turn to blue when fully charged. Note: If charger’s light does not turn on, follow instructions for “I’ve placed my watch onto the charger, but why does the charger light not turn on?”

The watch’s module may be in recovery mode. Open the Fossil Q app, which will detect that the watch is in recovery mode. Follow the app’s instructions.

Try powering off and on the module. Follow the steps to “How do I power off the watch’s module?” and “How do I power on the watch?”

If still no light and no vibration, follow the instructions “How to reset and upgrade the watch’s firmware?”

The Fossil Q app is designed for iPhone and Android users and is divided into the following feature areas:

Q Activity: Tracks your everyday accomplishments like steps, distance and calories burned. And there’s no need to ditch your favorite fitness apps as this tracker seamlessly connects to Google Fit™, Health, UP by Jawbone® and UA Record™ by Under Armour.

Q Notifications: Takes notifications such as phone calls, emails, text messages, social media updates and app alerts and filters them down to only the ones you need to know and want to know.

Even if you connect to Health Kit, Google Fit, Jawbone, or Under Armour, the Fossil Q app will only show steps taken while wearing the Fossil device. The app will not show total steps taken in aggregate while wearing other fitness trackers. So you can't compare steps in the Fossil Q app with steps in other apps. They won't be the same. Fossil Q simply sends these other providers step data from the Fossil Device. But the Fossil Q app won't read in data from these other sources.

Make sure you have been through the Q Activity onboarding and actually set up your tracking.

Make sure your device is on and charged and connected to the app.

Make sure the device is on snug enough that it doesn't jangle on the wrist a lot (this will cause the device to think it's getting false readings and then it won't track anything).

The device only tracks walking, running, and biking. We find that biking on a stationary bike doesn't count for all people. And if you're holding something in your hand (the same hand as you wear the device) while you're walking, it might not count all steps accurately.

The device might be in recovery mode. If in this mode, tracking and notifications won't work at all. You'll need to do a firmware update to get things back to normal again.

Make sure the device is on snug enough that it doesn't jangle on the wrist a lot (this will cause the device to think it's getting false readings and then it won't track anything).

The device only tracks walking, running, and biking. We find that biking on a stationary bike doesn't count for all people. And if you're holding something in your hand (the same hand as you wear the device) while you're walking, it might not count all steps accurately.

The device will only detect movement that happens for longer that 15 seconds. Any short bursts of movement that are under 15 seconds won't be detected.

Even if you connect to Health Kit, Google Fit, Jawbone, or Under Armour, the Fossil Q app will only show steps taken while wearing the Fossil device. The app will not show total steps taken in aggregate while wearing other fitness trackers. So you can't compare steps in the Fossil Q app with steps in other apps. They won't be the same. Our app simply sends these other providers step data from the Fossil Device. But the Fossil Q app won't read in data from these other sources.

Make sure your height and weight are set.

Note: Like most trackers, Fossil Q uses sensors and a complex algorithm to determine when someone has taken a step. To ensure a user is actually in motion (and not simply moving their arm), the device is set to ignore roughly the first 15 seconds of movement. While this doesn’t affect distance tracked during a longer activity like jogging, it can underrepresent short trips that happen more frequently.

Thanks to our users’ feedback and improvements to our programming, we shortened that wait time to just five seconds to improve accuracy.

During continuous long-term movement — like going for a run for an hour or doing a workout — the device will send activity data to the phone every 15 minutes to help preserve battery

During shorts bursts of activity — like walking to the kitchen or to the car — it will send activity data every couple minutes or immediately after the activity ends.

If you wait for a long time and the app still doesn't update your step count, try force quitting the app. In iOS you can do this by double-pressing the home button and then finding the Fossil Q app and swiping up to force quit it. In Android go in your apps settings, select the app and tap “Force stop”. Once it's killed, open up the app fresh and give it a second to connect to the device and sync the data.

On your Q Notifications home page tap the black rectangle at the bottom of the screen to see your notifications log. Scroll down to see your notifications history of the day. Your history will refresh daily.

To create a new Code Word tap “Edit” next to “Code Words” in your Q notifications home page. You will see your Code Word list, tap the “+” sign. Write your Code Word using the provided keyboard and tap “Done” to save.

iOS: You need to go in to your phone settings > Notifications > Messages and make sure “Show Previews” is on for the Code Words feature to work.

Android: You need to go in to Messaging > Settings > More and make sure “Preview Message” is on for the Code Words feature to work.

Also code words may not trigger on notification messages when the code word occurs deep in the message. On the iOS app, it scans the first 140 characters for the code words, but if it doesn’t find it, it won’t be considered a match and won’t send you a notification.

For some Android devices, if you have not read your notifications, it will start to group them. When this happens, code words can sometimes not be detected. (e.g. Your code word is “Mom”. You have received 9 messages that you have not read. The 10th message should be “Call your mom”, but for some Android phones, your notification message received on your phone is “10 new messages”. The app can’t find “mom” in “10 new messages”, even though the last message received should have had “mom” in it.)

On iOS not all notifications will get sent to the phone if multiple notifications are received on the phone at the same time (e.g. you have My App Notifications for all your apps and your phone receives, Gmail, Inbox, Google+, Facebook, and Facebook Messenger at the same time. Possibly only one of the My App Notification will trigger).

If the problem persists you may unpair your device from the phone and pair it again.

If you are wearing another smartwatch device that is receiving notifications (e.g. Apple Watch, Pebble, etc.), the notification may not always go to both devices, and can in some cases only go to one of the devices, but not the other.

Be sure that the app you have selected to receive notifications for has the settings configured to show notifications on the lock screen of your phone. This determines what notifications make it to your device.