info: Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 7 second(s) or longer as there are 1 customer(s) in line ahead of you.info: You are now chatting with Mohit .Mohit : Hello! Welcome to Adobe Customer Service.Mohit : Hi Ka.Ka: hi mohitMohit : Please allow me a moment while I review your request.Mohit : As I understand that you want to activate Adobe CS3 on your computer after other computer crashed, am I correct?Ka: i need to deactivate all installations of our production suite CS3 (not cs5), and the computers of prior installments are not accessable anymore through system changeKa: yesKa: i have spoken to a collegue of you before, and he told me i need to register the cs3 suite beforeKa: it is registeredMohit : I would like to check and help this information for you.Mohit : To access your account I need your e-mail ID associated with Adobe, please.Ka: [email protected]Mohit : Thank you for the information and let me check this information for you.Ka: ok, thxMohit : May I know the serial number to check with my resources, please?Ka: 1328 1067 9474 8616 3464 0276Mohit : Thank you and let me check this serial number with my resources.Mohit : Ka, I can see in my resources that you can use this software on your computer.Ka: no i cantKa: i have tryed to reinstall cs3 hereKa: but it wont reinstall throughout some error, photoshop,e tc is not startingMohit : Okay, may I know are you getting any error message while activate the Adobe CS3?Ka: perhaps because of cs5 is installed here (or new purchase) and the shared stuff is making starting cs3 software impossibleKa: i dont get to the activation or deactivation, i think it is still activated on this computer, but as said i cant access the menue because PS and others are not startingKa: so i please want to have the cs3 installments deactivated so i can tranfer the licence to another computer at our officeKa: (reason: we bought cs5 a short while ago)Mohit : Yes, you can use only one version for Adobe software on a computer.Ka: yes, so i want to deactivate the prior cs3 installment, since i cant access the software i need adobe support for thatKa: i cant deactivate the cs3 by myself, since the software is not acessable on this computerMohit : Okay, I am providing you steps to deactivate, please follow them:Ka: okMohit : Steps to Deactivate a productMohit : * Well, you can deactivate the product after you launch the product. Please find 'Help' menu when you run the program, on top of the window, that is, choose Help > Activation.Mohit : * You will get a drop list where you can find 'Activation' option and on that you have the Deactivation button, that is, choose Help > Activation > Deactivate.Ka: as said i cant access the productKa: sicne cs5 is already installedKa: photoshop and other cs3 products are not startingMohit : Okay, all you need to create a web case and you will get an e-mail within 24 to 48 hours with all possible resolutions by Adobe experts.Mohit : May I know do you know how to create a web case?Ka: a web case?Ka: a support ticket?Mohit : I am providing you the steps to create a web case, please follow them:Mohit : 1. Log into your Adobe account by clicking the Text that reads "Your Account" which is located on the top left hand side of the Adobe home page.Mohit : 2. From the following window click the text that reads "Customer Support Portal" in your account.Mohit : 3. You will find 3 Tabs from the next screen which read 1. Technical Support 2. Orders & Returns 3. Serial Number.Ka: may i ask a question first: can adobe support (you) deactivate the cs3 installments in your system for me as a part of the custumer support? so i can reactivate them on a differnt installation?Mohit : 4. Choose the Serial Number and click the button that reads "Proceed to online form".Mohit : 5. Fill in the information from the following window and attach the file by clicking the button that reads "Browse" which is located at the bottom of the page and submit.Ka: Ka: may i ask a question first: can adobe support (you) deactivate the cs3 installments in your system for me as a part of the custumer support? so i can reactivate them on a differnt installation?Mohit : I am sorry to inform you that I am unable to deactivate an Adobe software, an Adobe software can be deactivate only from the computer on which it is activated.Ka: what if the computer is damaged?Mohit : Then we need to increase the activation count.Ka: can you increase the activation count for me?Mohit : I can see that the count is already increase and you can use the software on one more computer without deactivate the software.Ka: because on the second installment, this is also the case: burned down harddrive, damaged cpuKa: we have 2 installments by default (at least here in austria)Ka: 1 e.g. on the notebook, one on the workstationMohit : Yes, I can understand this.Ka: so in our case:Ka: 1) workstation: i cant deactivate becasue cs3 cant be installed since the cs5 suite is on the systemKa: 2) 2nd installment: dismanteled and damage computerKa: = i would need 2 additional installments, since i cant deactivate the software anymoreKa: is that true?Mohit : Okay, I can truly understand your concern but as you have activation count remain, you need not to increase the activation count, you can activate the software on your computer.Ka: hm, strangreKa: i dont haveKa: we have installed the CS3 on a computerKa: and the activation fails because there are no more acitvations leftMohit : I can see in my resources that you have one activation count remaining.Ka: can i provide you with more information here?Mohit : May I know the exact error message to help you better?Ka: a number or something?Ka: we can try now if you likeMohit : Yes, you can try to activate and let me know.Ka: ok, strangely it worked nowKa: we have tryed just 30 minuztes beforeKa: but anyway, thanks for that.. so.. what about the second installment?Ka: as said the second installment is on a damaged and dismanteld computerKa: harddrive not accessableKa: (power surge in powerunit, burned harddrive controller, damaged CPU)Mohit : Excellent.Mohit : Just to confirm, may I know did you try to activate it on second computer?Ka: not yetKa: will it work?Ka: since it has not been deactivated beforeMohit : Please try to activate it and let me know for further help.Ka: okKa: installing..Mohit : Okay, I am waiting for your response.Ka: thanksMohit : You are welcome.Mohit : Ka, may I know is it still installing?Ka: yes dvd 1 finished, next on the runMohit : Sorry for the wait. Please do stay online.Ka: no problemMohit : I'll be right with you.Mohit : Ka, I am please to inform you that I have increased the activation count by one, now you can activate the software on your new computer.Ka: ok, thanksMohit : You are welcome.Ka: thx a lot for the support and have a nice day (or night)Mohit : Is there anything else I can help you with?Ka: no thanksMohit : You are welcome.