When I attempted to create www.mynewdomain.com via “add on domain” it just created a subdomain instead. I was informed that this was because it is best to enter the full domain name in the user name box. I believe it still creates a subdomain but it also creates the new domain?

Consequently, the host’s tech support created it for me and gave it a login username and password suggesting I change the password asap.

So, I presumed that if I typed in www.mynewdomain.com/cpanel and entered the username and password supplied that I should be able to login to this domain’s cPanel. However, when I entered the username and password I got a failed login message.

Therefore my first question is should I be able to log into this account like this? This certainly works for my other cPanel account which admittedly is a reseller account and has WHM.

As I couldn’t access the account I clicked on the lost password box on the main login page in case it was incorrect. This opened a browser window saying that a new password would be emailed to the email address I had registered. The problem is I haven’t yet registered an email address for either of the domains in cPanel. I have been using a gmail account for tech support and assumed it would be sent there.

So, my next question is if I register an email address in cPanel mail is it likely it will send me a new password as I tried this yesterday?

Would it be better to delete the additional domain and re-create it?

Finally, I noticed when I looked in the mail settings in cPanel for www.mymaindomain.com that I am offered the following choices:

@mynewdomain.com
@mynewdomain.com.mymaindomain.com
@mymaindomain.com

Can I delete this @mynewdomain.com.mymaindomain.com account as well as removing the subdomain?

One other thing, tech support explained that they had created a www directory for the additional domain. When I look at it in FTP the root appears to be public_html/ the same as my main domain. Are they in fact both sharing the same root directory?

I would be really grateful if any of the cPanel experts in the forum could answer these questions for me.

There is no way to delete them from showing up. The subdomains are created for the add on domains. In order for you to delete them and creat new accounts, you have to ask your host for web host manager. Whenever you create an add-on domain, you have to have that subdomain folder becasue that is where you putt eh add on site. It will still come up as addondomain.com but can also come up as addondomain.maindomain.com. Like I said earlier, you need your host to give you reseller privelidges and create separate cpanel accounts.