Technical Service Support for the Casino Industry

FAQ

For your convenience, our most common customer questions are answered right here.

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Q:How much time does it take to get TemTech LLC to begin helping us?

A: It’s kind of dependent on your needs and the location where you need help. Warehouse operations, Gaming shows and some casinos don’t require extensive background checks. In these instances there is no delay other than executing a very flexible contract between your company and mine.

Q:What are you able to do?

A: I can install slot machines and signs of all types. Well versed in networked progressive games and stand alone products. Gaming show setup, preventative maintenance, data gathering, training, system installs are all regular tasks for me.

Q:How much does your service cost?

A: Up to this point I have been operating on an hourly rate. The main reason is that install times for each manufacturer differ greatly. It is impossible to know how long your product will take without some data. Due to this fact, it is almost impossible to assess a price per unit quote initially. It can be done later, but initially I would be forced to shoot high to cover the uncertainty, which I feel could be unfair. I would be very happy to discuss fixed costs if we can tie down more regular service times.

Q:How many technicians do you have working with you?

A: At the moment, none, it’s just me. I do have plans to hire help but I just have not reached that tipping point yet.

Q:Once we sign a contract with you how much training do you need before you can install our product?

A: Generally very very minimal. It would be helpful to have a contact phone number for someone from your company in technical support if I have some questions. I have been sent product with no training before and also have been given extensive training. It’s really up to you and your comfort level. I feel very confident in this field and have had no trouble with installing product never having seen it before.

Q:What if we decide to go ahead and hire a full time technician while you are under contract with us?

A: No problem at all! Just let me know so I can plan accordingly. I am all about your success! If you have reached a point where you can justify a full time technician of your own, Wonderful! I have been in the industry quite a while and would be happy to suggest a few fantastic candidates for the position!