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Abstract

In a system which involves man-machine communications, and in particular, in a system with a large community of users accessing the system via a telephone line the problem of teaching users what to do when, is well known.

Country

United States

Language

English (United States)

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Procedure and Apparatus for Improved Man Machine Communications

In a system which involves man-machine communications, and in particular,
in a system with a large community of users accessing the system via a
telephone line the problem of teaching users what to do when, is well known.

One popular and obvious solution is to have the system 'lead the user by the
hand' by playing prompting messages, explaining what the user is supposed to
do for each step. This solution is fine for the novice, but is time-consuming,
boring and annoying for experienced users.

Referring to the figure, flowcharts are illustrated which describes the system.

Whenever the system is ready for the user's next action it generates a simple
short signal, e.g., an audible tone for telephone accessed systems.
Simultaneously the system starts a timer (which can, of course, be a counting
mechanism).

Experienced users will proceed with the next operation as soon as they
receive the simple signal. Their action will stop the timer.

Inexperienced users who may not know what the next action should be will
hesitate. After a fixed length of elapsed time, the system will generate the
appropriate prompting message explaining to the user what he should do next.

Thus, a means of satisfying and pleasing both experienced and
inexperienced users of a system is provided. Implementation depends on the
specific situation involved, but can be done by hardware timers, playback
recorders, tone generators etc., and by...