1. Equal employment
opportunity in all matters relating to employment, ie, no discrimination
on the grounds of sex, ethnicity, marital status, disability,
sexuality or age.

2. Award conditions
and rates of pay.

3. Join and
participate in a union.

4. Have the
principles of natural justice upheld, for example, all staff
should have the opportunity to participate or be represented
in decision making and are entitled to information regarding
decisions affecting them.

5. See their
personnel records or any other written reports concerning them.

6. Have personal
information kept confidential.

7. Work in
an environment free from sexual harassment.

8. A safe and
healthy work environment.

9. Training
and development to extend their knowledge and skills and enhance
career opportunities.

Responsibilities

Inform
and Involve Service Users

1. Provide
service users with accurate information about the services available
to them and not knowingly withhold such information.

2. Inform service
users of the service options available.

3. Involve
service users in decision making about services.

4. Inform service
users of the standards they can expect in the provision of the
service.

5. Let service
users know of their rights and the implications of services available
to them.

Confidentiality
and Privacy

6. Respect
the confidentiality of information obtained in the course of
advice or service. The worker/committee member will not share
confidences revealed by service users without their consent except
when compelling moral, ethical, or legal reasons exist.

7. Fully inform
service users about the limits of confidentiality in any given
situation, the purposes for which information is obtained and
how it may be used.

8. Allow service
users access to their own file.

9. When providing
users with access to records, the worker will take due care to
protect the privacy of other people.

Professional
Conduct

10. Ensure
that all people have access to the resources, services and opportunities
which contribute to their well being.

11. Provide
choices and opportunities for all people, particularly disadvantaged
or oppressed groups and individuals who have not had equal access
to resources and opportunities.

12. Encourage
respect for the diversity of cultures which constitute Australian
society.

13. Encourage
informed participation by citizens in addressing relevant social
and personal issues. The worker's role is to empower and work
with members of the community.

14. Deliver
the services in a safe manner.

15. Accept
the consumer's choice of advocate (and their role).

Complaints

16. Deal with
complaints fairly and promptly without retribution.

Relationship
with Employing Organisation

17. Recognise,
support and implement the stated aims of the organisation, contribute
to these aims and work towards the best possible standards of
service to the community. Personal values and relevant acts contrary
to those stated in the organisations central aims must not be
practised/exercised during the program service delivery, for
example: If an aim is: To encourage womens participation in all
forms of decision making; then it would not be correct, in the
course of your service delivery to state that ''Women should
not enter politics",

18. Where organisational
policies or procedures are outside the law or ethical practices,
the worker must endeavour to effect change through appropriate
channels.

19. In no circumstances
engage in sexual activities with service users.

Services

20. Prevent
practices that are inhumane or discriminatory against any individual
or group of individuals.

Rights
of Volunteers

We believe
volunteers have a right to:

1. Be treated
as a co-worker, not just free help.

2. Support,
advice and recognition of efforts.

3. Participate
in management, planning and decision-making processes.

4. Know
as much about the organisation that is relevant, its policies,
its people and its programs.

5. Support,
guidance and direction by someone who is experienced and well
informed and who has the time to invest in giving guidance.