According to Karen, this approach has been successfully applied in hourly environments as well as the salaried, laptop-carrying ranks. During our conversation last week, Karen remarked that “customization is coming out of the closet”. She went on to explain that in the past many organizations have customized work as an accommodation for a small number of high performing employees they want to retain, treating work customization as a one-off, not a matter of policy. She cites a growing number of examples, both hourly and salaried, of organizations using the “workforce of one” approach to develop, engage and retain employees and thereby drive better organizational results.

Listen to my conversation with Karen to learn more about workforce of one in action: