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Loved the modern decor feel of the room but... - Review of Dorchester Hotel

Great service and friendliness from the reception staff, loved the modern decor & feel of the room but everything tatty & tired, paint drips/marks on many surfaces so has the potential to be great but feel that owners aren't that bothered as the problems are long past when they should have been rectified. Main problem was with being asked on departing by Carlos, the porter or whatever title he owns, would we like to leave something for him (as in tips) as he wouldn't be there when we called to collect our bags prior to flying home. Happy to tip even tho we don't live by these rules in the UK but I won't tip when I am asked to in such a manner as all he did was take a key, inches from where he stood, secured our bags to the others by a security rope & gave us a card to collect! He said this to 2 families so obviously says this to all guests & spoils the gesture of tipping because of good service & not because it is expected of us. I tipped plenty during my 2 week east coast tour but think this gentleman is doing your hotel a dis-service by his behaviour & doesn't end up getting him any tips either does it?!

Stayed July 2013, traveled with family

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1Thank Susan H

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

EKHGM, Manager at Dorchester Hotel, responded to this review,
August 29, 2013

Dear Valued Guest:

Thanks for taking the time to comment on your stay.

We are happy that you find our staff to be friendly.With regards to your concerns about one of our bellman,we will definitely look into the matter, and want to apologizeto you for any inconvenience.

Thanks again for you feedback.

Yours,E. HewittManagement.

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Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

This is a nice relatively small hotel in Miami Beach. I was glad to have booked this hotel. The room was clean, the staff was really friendly. When we got up to our rooms, the only, maybe negative aspect I could say was that the air-conditioning was a little bit loud (but, hey, we've been to several hotels and everywhere it was the same thing). In general the hotel is nice, ideally located in my opinion.

The only negative aspect of the hotel in general is the fact you have to pay quite some money to use the parking lot. On the other side I think it's understandable when you see that in the vicinity of the hotel there is hardly any space to park your car...

So in general: a nice hotel with friendly staff who make you forget the small remarks in no time !

Stayed July 2013, traveled with family

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Thank davyvandelsen

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

EKHGM, Manager at Dorchester Hotel, responded to this review,
August 29, 2013

Dear Valued Guest:

Thanks for letting us know your thoughtsabout you stay with us.

We are happy that you find oue hotel to benice and with a friendly staff.

As you rightly noted, there is hardly any parking in the area and that is why we provide parkingfor our guest at a modest charge: our parkingrate is one of the lowest in South Beach.

Thanks again!

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Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

I recently stayed at the Dorchester Suites on a girls trip with 5 ladies in the one bedroom double suite. The rooms were spacious and clean. It had a full kitchen and a Living room with a sofa bed. It easily sleeps 6. The staff was great! The location was awesome. We near Lincoln road and the beach. I will definitely use the Dorchester for my next Miami get away!!!!

Stayed July 2013

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Thank Niknik913

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I recently was in South Beach and stayed at the Dorchester. What a wonderful hotel. The staff members are so pleasant and knowledgable. Close to Lincoln Road and the Beach is across the street. Cozy little bar right off the lobby.

Stayed July 2013, traveled as a couple

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Thank Bill G

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EKHGM, Manager at Dorchester Hotel, responded to this review,
July 31, 2013

Dear Valued Guest:

Thank you very much for taking the time to letus know about your experience at our property: your property.We are very happy that you were very pleased.

We hope to see you again during your next visit to Sunny Miami.

Yours,E. HewittManagement

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Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

This was our 2nd stay at the Dorchester hotel and it was just as great as the 1st time! We will stay here every-time we go to Miami! The value is great, and being across the street from the beach is fine because they give you beach chairs! The staff is really friendly and the lobby always smells amazing! They have a great happy hour special! Drinks for a dollar!! You can tell the place has been fixed up since 2 years ago and it looked great!

Stayed July 2013, traveled with friends

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Thank Karen F

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My love for the Dorchester began back in 2011 when my friends and I stayed there. We had a fabulous time and for our next miami vacation 1 month ago (July 2013) it was not a question of where we were going to stay. To our surprise, the Dorchester just got more wonderful from two years ago. It has a beautiful new lobby, breakfast (not free), free beach lounges, and a fabulous staff. The rooms are awesome (no nasty carpet) and can we just go back to the staff? Everyone is so amazing from the people who checked us in, to the bartender, to the cleaning ladies. Everyone is helpful and accommodating. Best hotel ever! Thank you! We will definitely be back! We were a group of four women so we are always loud and in ready to party mode. Never had a problem. GREAT Miami hotel !

Room Tip: If noise bothers you, make sure to ask for a room in the back of the hotel off the main road.

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Stayed July 2013, traveled with friends

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Thank backtomiami_13

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

We arrived late in the evening at this hotel after having major issues with the rental car company at the airport. The staff of the Dorchester made our evening though. They were very friendly upon arrival and the check-in went smoothly. The bags were quickly brought to our rooms, which were spotless by the way. The airconditioning was kind of loud. The location is very good. Close to a very calm beach and you can get an umbrella and two decks for only 10 dollars from the sister hotel Marseilles. Also in walking distance of all the shops and bars and public buses to Downtown Miami. We did not try the breakfast but had breakfast at Maxine's instead which is a bit down the road. If I had to say anything negative about this hotel it would be the extra charges. Everything is very expensive in this hotel. The parking was 30 dollars per night per car! We stayed at 7 hotels in Florida during our vacation and most of the time parking was free, if not, 10 dollars was the maximum. Breakfast was also rather expensive, that's why we went outside and WIFI is payable as well. Indeed, you can use free internet in the lobby but there's only one PC and it's often taken. At night it can get very noisy. Party people arrive at night, continuing their party by the pool. We had a poolside room so I would not recommend that. But hey, I guess it's Miami Beach... Other than that,... very good hotel!

Room Tip: Rooms at the poolside will get noise from the partying guests, arriving late at night.

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Stayed July 2013, traveled with family

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1Thank Queen79-22

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Located in a tranquil courtyard setting across from the beach; three blocks from the Historic District....more less

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