Reservations Manager CV 1

Maxine has the ability to interact upwards, downwards and laterally. She has a long track record of converting bedroom accommodation enquiries into bookings on the phone, in person or by letter. In her current role she is in charge of the overall running of the Reservations Department and of ensuring its efficient and effective operation. Her present employers have publicly praised her for leading and motivating the reservations team by promoting good employee morale and by ensuring their high level of commitment and pride in the company they work for. Right now she is looking for a suitable position where she can make the most of her expertise.

CAREER HISTORY

Reservations Manager – Start Date – Present
Employers name – Location
Responsible for managing and leading the direction of the reservations office.

Duties;

Provide customers with accurate confirmations on the same day as their booking is processed.

Entering the hotel for local, national and international awards that it could win.

Managing the reservations system.

Trouble-shooting with clients and agents with regards to booking issues.

Managing the Trip Advisor page and respond to every review.

Holding regular meetings with travel agents to showcase the hotel.

Giving guests accurate travel information and directions.

Managing the reservations department.

Compiling weekly and monthly reports for Hotel directors.

Supervising the general job performance and training of all reservations staff.

Facilitating the sales, promotion, and bookings of the company’s products and services.

Being fully conversant with the facilities, services and special promotions offered by the company.

Ensuring that communication procedures are effective and efficient on a day to day basis enabling the reservations team to plan and deliver all customer service requirements.

Overseeing the recruitment, training and development of all reservations staff.

Ensuring that the reservations team are focused on converting all enquiries.

Monitoring incentives and commissions in line with sales targets and sales results.

JOB TITLE – Start Date – End Date
Employers name – Location

JOB TITLE – Start Date – End Date
Employers name – Location

KEY SKILLS AND COMPETENCIES

Professional

Excellent people, office and administration management skills.

Able to analyse and interpret statistical information and act upon it accordingly.

Delegating tasks and responsibilities only to those team members who are capable of executing them.

Excellent level of spoken and written English.

Personal

Can handle high pressure situations and never buckling when the going gets tough.

Can work as part of a team as well as on her own initiative.

Ability to act with initiative, planning for the future and for any possible consequences of planned objectives.