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Mike, Mac Medic

Category: Mac

Satisfied Customers: 8286

Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

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I have not used my IMac note book for some time. When I

Customer Question

I have not used my IMac note book for some time. When I tried to use it today, using the password ***** I had written down, the system would not accept that. I went on line to try to use my Apple ID and have followed instructions to the "T", yet I can not set up a new password ***** my IMac. How do I proceed?JA: When did you last reset your Apple ID or password?Customer: I have been trying to do this now for the pass hour. The new password ***** ***** accepted. The system keeps asking me for my current password ***** it does not recognize or acceptJA: Have you installed any updates recently?Customer: Can not install anything because I can not access the systemJA: What troubleshooting have you tried?Customer: The Apple on line supportJA: Anything else you want the Mac expert to know before I connect you?Customer: No, instructions have been sent, that I have followed to the letter. Giving a new password, which is stated to be strong. Yet I can not log into my laptop