confusing openreach engineers

hi, i was just wondering if i could get some help. My phone line dropped the other day when some openreach engineers accidentally disconnected the line from the telephone pole outside whilst they were putting in a new fibre cable on the pole, i went out to ask them if they were the cause of it, they shrugged and drove off. 2 days later another openreach engineer is sent out to fix my phone line. He fixes it in minutes then tells me i should be able to get fibre already (been waiting for 4 years) as the cabinet is live and has been for a while but with the caveat YOU MUST BE WITH BT. I know some neighbours have fttp so i thought i'd find out. So i phone up BT, give them my info and they tell me no. no plans in your area. the cabinet is not live. you cant get fibre.

if anyone can help i'd love to know if the area has any plans to upgrade and if the cabinet is actually live or not.. it's been such a confusing time trying to find out.

so the details: SHREWSBURY EXCHANGE - Cabinet 27 - postcode SY1 3EU

when i do the dsl wholesale checker i don't get fttc or fttp just the adsl+ at a whopping 2mbps so 2 kids streaming youtube and another on his xbox live is impossible. would love to know finally if there is any chance of getting fibre.

Re: confusing openreach engineers

Re: confusing openreach engineers

so as my house is not on there i can't get fttp? the house next to me has it and is further away from the telephone pole? how does this work exactly? i personally would be happy with fttc, but i have no idea if my street is in the plans for that.

Re: confusing openreach engineers

That area is a commercial rollout area, so you need to expect holes in their network, your area is/was part of the 2011 - 2012 FTTP Commercial Project, going by the NGA Doc for 2011 they was down as phase 7b, so not long after my are that was 5b.

Re: confusing openreach engineers

so as my house is not on there i can't get fttp? the house next to me has it and is further away from the telephone pole? how does this work exactly? i personally would be happy with fttc, but i have no idea if my street is in the plans for that.

You are down for FTTP so you cannot get FTTC.

If there are people on your pole that can get FTTP, then it could be one or more of the following:

The all 7 or 12 fibres going up your phone pole are used up and you will have to wait for them to install another fibre tubing up it.