Frequently Asked Questions

Certification Cards

How do I submit my photo?

Photos are usually submitted by the Test Site Coordinator who sets up your practical exam or with your recertification application. If for some reason you must submit your photo separately you may send it via email or mail to NCCCO:

What type of photo do you accept for certification cards?

Digital photos are preferred, provided they are of sufficient quality. Color passport-style photos are also acceptable. The photo must be full face, with no dark glasses or hats.

How do I add certifications to my CCO Certification Card?

When adding a new certification or completing an additional recertification the cost for an updated card is $25. You may place your order for an updated card using the CCO Certification Card Online Order Form or submit requests to NCCCO in writing or by phone.

My CCO Certification Card was stolen/damaged. How do I get a new card?

You may request a replacement card using the CCO Certification Card Online Order Form or by contacting NCCCO’s Testing Services Department. Please be aware that there is a $25 administrative fee for replacement CCO Certification Cards.

I earned my TSS certification but my CCO card also lists “STC” why?

The CCO Service Truck Crane Operator certification (STC) is a subcategory of the Telescopic Boom—Fixed Cab certification (TSS) and was developed for operators who use these smaller machines. Since crane operators holding TSS certification are also certified to run service truck cranes by virtue of already being certified in TSS, all TSS-certified operators also have STC listed on their cards when first certified or at recertification. For more information, click here.