During that time, no login (using kerberos, ldaps, ...), no process monitoring and no search was possible within the AWI. The lucene index was not updated. The situation lasts for about 10 minutes and then system resumes normal operation.

Environment:

It affects systems with the following version or older versions:

Component:

AE Server, Initialdata and Automic.Web.Interface

Component Version

Automation Engine 12.1.1

Cause:

A problem has been fixed where JWPs timed out when ILM is used. During ILM actions, processing is stopped. If there are other requests to a JWP (for example a user logon) while processing is stopped, the JWP does not continue and runs in a timeout (ILM_TIMEOUT, default 10 minutes). Processing in a JWP continues after the ILM timeout.

Resolution:

The system freeze is resolved by the system itself after about 10 Minutes. No further corrective actions are necessary.

To avoid such situations, please install one of the fixed versions or a newer one: