Pros:
Staff were very pleasant and helpful. Having a disability is difficult enough but this team went above and beyond.

Cons:
Reaching Charlotte terminal I was extremely disappointed. The gate attendant seamed to only want to make excuses as to why there was no wheelchair available. (Short staffed) she didn’t offer me a seat or apologize for no availability. Costumer service should be number one when you work with people everyday.

JFK

MAD

Mediocre 2.0

Cons:
5 hour delay missed my connecting flight because of this neither airline offers a refund or anything since I booked them separately.... Now I have to spend more $$ and time thanks

Pros:
Very helpful, took time to assist me with using computer to print boarding passes. Security check was quick.

Cons:
No entertainment

NRT

LAX

Excellent 10.0

Pros:
Friendly staff and fast service.

IAH

ORD

Okay 4.3

Cons:
Check in crew was so inflexible, and demanding. She wanted me to open a careful-sealed box just to take a pound out. Whrist my other luggage was only 48 pounds! I understand it is part of my fault not to be careful when weigh the boxes but she should have asked nicely. I would rate 0 for the bad behavior. This is not a first time I have bad experienced with United Airlines. I would not recomend this airlines.

EWR

LAX

Excellent 9.6

Pros:
Great video entertainment selection

Cons:
Being in a middle seat

EWR

MSY

Good 6.6

Pros:
Crew was efficient and personable.

Cons:
Two and a half hour delay leaving EWR because aircraft was late from prior destination. UAL said FAA limited flights coming in due to weather. Although scattered light rain, no seemingly unusual weather at EWR. No special reward once on the flight to make up for that delay (I.e. still charged for snacks and alcoholic drinks). Delay was very frustrating.
Also, not a fan of selections on United WiFi entertainment - very limited.

Pros:
Flight attendant's are awesome and they always try to make your flight better.

Cons:
Nothing

MSP

BDL

Good 6.3

Pros:
The flight was only half full so boarding was very quick.

Cons:
The seats were hard and there was no entertainment system.

MSP

DEN

Okay 5.0

Pros:
Inflight experience was fine. TVs didn’t work but Flight attendants are friendly on Delta, cramped seating - but not unlike other airlines.

Cons:
Regular fare seat assignment not available prior to gate . Airport concourse F - poor - limited services. Customer Service seemed uninterested and unable to provide service both on phone and at gate. I’m a frequent United flyer & today’s Delta service experience made me more loyal to UA.

CDG

SEA

Excellent 10.0

Pros:
Friendly crew

DTW

LAX

Excellent 10.0

Pros:
Everything went smoothly. Baggage was at carousel before we were, a first.

Pros:
Our plane was struck by lightning and therefore not able to fly, so we were deboarded and left to wait until a rescue flight could come in from Boston. Over the course of 4 hours, the crew kept us updated with every little change and were all very helpful! Once we were able to board the rescue plane, the crew handed out complimentary candy and drinks to help ease the wait times. Highly recommended!

MCI

PIE

Mediocre 2.3

Pros:
Nothing

Cons:
Woke up to a notice saying my flight was delayed 2 hours. So I took my time leaving. Then Got another notice saying it was delayed only 16 min. I live 1.5hrs away! Several people missed the flight because of this.

PGD

BLV

Mediocre 3.0

Pros:
Price

Cons:
Runs late but no updated to arrival board, the attendant was rude when asked what time they thought the plane might be leaving.

Pros:
The captain was very good, and we arrived early to our destination. We had to hold back before landing, due to smaller planes landing, so the captain pointed out some areas along our path! Loved it! The flight was smooth.

Cons:
We had to be in the boarding area an hour before the flight was scheduled to leave. However, because of the way that the flights are scheduled, people were still deplaning from the previous flight for 25 minutes after our gate arrival time.

ORF

SFB

Excellent 8.6

Pros:
Our plane was struck by lightning and therefore not able to fly, so we were deboarded and left to wait until a rescue flight could come in from Boston. Over the course of 4 hours, the crew kept us updated with every little change and were all very helpful! Once we were able to board the rescue plane, the crew handed out complimentary candy and drinks to help ease the wait times. Highly recommended!

RNO

LAS

Okay 4.3

Cons:
The entire crew was rude

PGD

BLV

Mediocre 3.0

Pros:
Price

Cons:
Runs late but no updated to arrival board, the attendant was rude when asked what time they thought the plane might be leaving.

Cons:
5 hour delay. They offered meal vouchers. For 8 dollar like wtf? But of course they offered them after every place closed in the airport.

CVG

PIE

Excellent 10.0

Pros:
The captain was very good, and we arrived early to our destination. We had to hold back before landing, due to smaller planes landing, so the captain pointed out some areas along our path! Loved it! The flight was smooth.

Cons:
We had to be in the boarding area an hour before the flight was scheduled to leave. However, because of the way that the flights are scheduled, people were still deplaning from the previous flight for 25 minutes after our gate arrival time.

Cons:
In flight entertainment system is outdated without many good movies. Screaming children and the flight attendants did nothing about them. We boarded very late and I was afraid that I would miss the flight due to UA making us sit on the tarmac forever.

EWR

MSY

Good 6.6

Pros:
Crew was efficient and personable.

Cons:
Two and a half hour delay leaving EWR because aircraft was late from prior destination. UAL said FAA limited flights coming in due to weather. Although scattered light rain, no seemingly unusual weather at EWR. No special reward once on the flight to make up for that delay (I.e. still charged for snacks and alcoholic drinks). Delay was very frustrating.
Also, not a fan of selections on United WiFi entertainment - very limited.

BDL

DEN

Excellent 10.0

Pros:
Crew was phenomenal!!!! So attentive and professional. Great customer service

Pros:
Staff were very pleasant and helpful. Having a disability is difficult enough but this team went above and beyond.

Cons:
Reaching Charlotte terminal I was extremely disappointed. The gate attendant seamed to only want to make excuses as to why there was no wheelchair available. (Short staffed) she didn’t offer me a seat or apologize for no availability. Costumer service should be number one when you work with people everyday.

CLT

MEM

Excellent 8.6

Pros:
This flight crew were upbeat and all smile. They definitely know what customer service should be.

Cons:
Only pretzels for food when you’ve been on a plane all day didn’t make me happy.

PHX

DEN

Excellent 9.6

Pros:
Nice staff

ELP

DFW

Mediocre 2.0

Pros:
Nothing

Cons:
Flight got delayed which caused me to miss the last flight for my connecting flight.

Pros:
Inflight experience was fine. TVs didn’t work but Flight attendants are friendly on Delta, cramped seating - but not unlike other airlines.

Cons:
Regular fare seat assignment not available prior to gate . Airport concourse F - poor - limited services. Customer Service seemed uninterested and unable to provide service both on phone and at gate. I’m a frequent United flyer & today’s Delta service experience made me more loyal to UA.

MLB

ATL

Excellent 10.0

Pros:
No surprises. On time. Courteous. I suppose the most amazing thing is their app. It tells you when your bags get on! Also I forgot that I had a knife in my pocket. I ran back to the desk and she went back, found my bag, put the knife in there. Wow. What service. Also I notice that Atlanta is a lot nicer than it use to be. Attendants are more friendly and loading is more organized. Way to go Delta.

DTW

AMS

Good 7.6

Pros:
The on flight entertainment was good

Cons:
Sleeping was too uncomfortable

MCI

ATL

Excellent 10.0

Pros:
Flight attendant's are awesome and they always try to make your flight better.

Pros:
Very helpful, took time to assist me with using computer to print boarding passes. Security check was quick.

Cons:
No entertainment

IAH

ORD

Okay 4.3

Cons:
Check in crew was so inflexible, and demanding. She wanted me to open a careful-sealed box just to take a pound out. Whrist my other luggage was only 48 pounds! I understand it is part of my fault not to be careful when weigh the boxes but she should have asked nicely. I would rate 0 for the bad behavior. This is not a first time I have bad experienced with United Airlines. I would not recomend this airlines.

BRU

IAD

Excellent 8.0

Pros:
The flight was fine, despite the distance.

AUS

IAH

Mediocre 3.6

Pros:
Not much honestly

Cons:
In flight entertainment system is outdated without many good movies. Screaming children and the flight attendants did nothing about them. We boarded very late and I was afraid that I would miss the flight due to UA making us sit on the tarmac forever.

EWR

MSY

Good 6.6

Pros:
Crew was efficient and personable.

Cons:
Two and a half hour delay leaving EWR because aircraft was late from prior destination. UAL said FAA limited flights coming in due to weather. Although scattered light rain, no seemingly unusual weather at EWR. No special reward once on the flight to make up for that delay (I.e. still charged for snacks and alcoholic drinks). Delay was very frustrating.
Also, not a fan of selections on United WiFi entertainment - very limited.

Cons:
5+ hours and just some bagged snacks. Had to wait forever for soda.
Screen was difficult to work - touch wasn’t working. Much smaller program selection than flights 6 days ago from RSW to LAX via ATL.

CDG

DTW

Good 7.3

Cons:
Lost my both bags in transit. Also, did not get wheelchair services at Paris and had to walk everywhere with bad legs. Not good.

DTW

AMS

Good 7.6

Pros:
The on flight entertainment was good

Cons:
Sleeping was too uncomfortable

MLB

ATL

Excellent 10.0

Pros:
No surprises. On time. Courteous. I suppose the most amazing thing is their app. It tells you when your bags get on! Also I forgot that I had a knife in my pocket. I ran back to the desk and she went back, found my bag, put the knife in there. Wow. What service. Also I notice that Atlanta is a lot nicer than it use to be. Attendants are more friendly and loading is more organized. Way to go Delta.

Pros:
Our plane was struck by lightning and therefore not able to fly, so we were deboarded and left to wait until a rescue flight could come in from Boston. Over the course of 4 hours, the crew kept us updated with every little change and were all very helpful! Once we were able to board the rescue plane, the crew handed out complimentary candy and drinks to help ease the wait times. Highly recommended!

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