Web COC FAQ

FAQ

General

Q: What is Web COC (chain-of-custody)?
A: LabCorp's Web COC is an innovative drug testing specimen collection tool that guides the collector through each step of the collection process to produce a nonregulated COC form on site.

Q: What computer skills are needed to use Web COC?
A: Web COC is a user-friendly application that requires only a basic understanding of how to navigate through a Web browser.

The LabCorp Solutions Web Tools suite of applications includes basic user instructions on each page to assist with navigation.

Q: What does Web COC do for my company?
A: Web COC may reduce the space required to store COC forms since only one type of paper is required for nonregulated urine, hair, oral fluid, and rapid drug test collections.

The LabCorp Solutions applications' online data access capabilities can reduce the time your staff spends on the telephone processing requests for collection status and COC form copies.

Troubleshooting

Q: What should I do if the tamperevident bar code seals do not print clearly and in proper alignment?
A: Reprint the form following the instructions below to ensure proper alignment.

While the Adobe COC image is displayed on your screen, select File and Print from the top menu bar. Then select Page Handling and set Page Scaling to None. Also, check the Print as Image box.

Q: What will occur if a donor arrives after the collection expiration date?
A: The donor test order will not appear in the Web COC application

The employer will need to modify the donor test order by entering an expiration date in the future.

An authorized employer representative may request that the collector perform Donor Registration & Immediate Collection through Web COC. In this case, the collector should record the authorizer's name in the COC Remarks section.

Q: Does LabCorp Solutions assign a “default” collection expiration date?
A: Yes, the default expiration time frame is 14 days from the donor registration entry date.