Relevate FAQ’s

Relevate is more than just a studio where you break a sweat, then split. We’re all about community and elevating your spirit, and you become part of our family the moment you walk into the studio your first time. Need more details? Read on below.

+ What is Relevate?

Relevate is a mindful movement studio based in San Diego, CA offering Barre and Pilates classes, as well as Transformational Nutrition Coaching. Our signature Relevate barre class is a turbocharged experience that weaves together yoga, Pilates, heart-pumping cardio, and functional strength training, all set to uplifting, high energy music. We finish every class with deep, restorative stretching to balance the body and calm the mind. Form, alignment, and safety are top priority in all classes, and all fitness levels are welcome. You will sweat, shake, quake, and be challenged, but you are also encouraged to listen to the wisdom of your body and take modifications and/or breaks as needed. Our Pilates classes are taught using the contemporary STOTT PILATES method. In classes, we are all about empowering you to do, be, and feel your BEST.

+ WHERE ARE RELEVATE CLASSES HELD?

Relevate Barre and Pilates classes are held in the beautiful studios of La Jolla Crossroads (9085 Judicial Drive (3rd Floor), San Diego, CA 92122). There are plentiful FREE Parking options in and around the complex, including:

Street parking on Renaissance Ave near the intersection of Golden Haven Dr. From there, it is just a short walk to the studio.

Guest parking in the garages under 9085, 9115, and 9135 Judicial Drive buildings. Please note that there are very limited guest spots in these garages.

Crossroads 360 Parking Structure (adjacent to 9025 Sydney Ct). Please use gate code 09119# to enter the garage. Parking permit holders may park in Vendor spots between 5:45-7:30am and 5:30-8pm. Non-permit holders may park in guest parking spots on the top floor of the garage. If you plan to take Relevate classes regularly, please inquire about receiving a parking permit.

+ IS THERE AN AGE REQUIREMENT TO TAKE CLASSES?

Due to the physical demands of Relevate, you must be over the age of 14 to take classes. Clients 14-17 years of age will require a liability waiver to be signed by a parent or guardian. Additionally, clients 14-15 years of age will require a parent or guardian to accompany them in class.

+ HOW DO I SIGN UP FOR RELEVATE?

Relevate uses MINDBODY for scheduling classes. You may sign up for classes here, or directly via the MINDBODY website or mobile app. You can set up your profile by creating a username and password, and enter your credit card information. After that, you can purchase a class series, make class reservations, track your visits, and so much more!

Schedule is released 2 weeks at a time - be sure to sign up in advance to secure a spot in class!

+ CLASS IS FULL. IS THERE A WAITLIST?

You may elect to place yourself on the waitlist if your desired class is full (max 2 waitlists per person at any given time). Once you have been added and confirmed for the class, you will be subject to the class cancellation policy. A good rule of thumb is to add yourself to classes only if you can commit to attending.

+ WHERE DO I CHECK IN FOR CLASSES?

The Barre and Pilates studio is on the 3rd floor of the La Jolla Crossroads Leasing Office building (9085 Judicial Dr, 92122). From 9:30am-5pm, you may enter through the Leasing Office and take the elevator to the top floor. Outside of those hours, you will have access through an outdoor entrance to the right of the Leasing Office main doors. A Relevate A-Frame sign will point you in the correct direction, and the outside door will be unlocked. Proceed up to the 3rd floor - the Pilates studio is the first door on your right, and the barre studio is on the other side of the Pilates studio. If the Pilates door is locked or another class is in session, please walk around to the other side. Detailed directions to get the studio will be provided when you pre-register for your first class.

+ WHAT DO I WEAR/BRING TO CLASS?

For all classes, wear comfortable yoga-like attire. Please bring water and a towel. Mats and props are provided. We have cubbies for your personal belongings, but please leave your valuables at home. Relevate and La Jolla Crossroads are not liable for lost belongings. We encourage new clients to arrive at least 15 minutes early for a tour and to get to know your instructor.

Barre: Classes may be taken either barefoot or with grip socks. Please bring a light sweatshirt for the deep stretching/restoration part of class.

Pilates: Grip socks are REQUIRED.

+ DO YOU HAVE SHOWERS AT YOUR STUDIO?

Showers and locker rooms ARE available at La Jolla Crossroads downstairs by the Gym. Please bring your own bath towel and toiletries/shower supplies.

+ I HAVE AN INJURY. CAN I STILL ATTEND?

If you have an injury, please consult your physician before attending Relevate. If you are cleared to exercise, or had a previous injury or injury-prone parts of your body, please let your instructor know prior to class. Modifications and alternative movements are offered for every pose, specifically to support the ankles, knees, hips, low back, neck, and shoulders. You can still have a deep, satisfying workout while taking modifications. If at any time you feel pain or discomfort during class, please call your instructor over for more support. We're here for you!

+ I AM EXPECTING A BABY. IS RELEVATE RIGHT FOR ME?

Firstly, congratulations! We are so excited to welcome expecting and new Mamas to Relevate for both barre and Pilates classes. We do offer pre- and postnatal modifications for postures to ensure you are fully supported in your workouts. Many of our clients safely take classes well into their 3rd trimester. Please let your instructor know so they can guide you through the recommended modifications before and after your pregnancy. It is most important that you listen to your body, and as always, please consult your physician before taking class.

+ HOW OFTEN SHOULD I RELEVATE?

Relevate workouts are balanced to ensure you experience deep muscle burn, cardio blasts, and stretching/restoration. That said, it is not uncommon to be sore after class! Your recovery time between classes will depend on your fitness level and how many/what kind of other classes you take as part of your fitness regimen. The key is to listen to your body and find a routine that works for you. Know that each day is different, and you are always encouraged to take modifications and breaks in class as needed.

+ WHAT IS YOUR CANCELLATION/NO-SHOW POLICY?

Due to the limited number of spaces available in each class, clients must be accountable for their reservations. To allow every client the opportunity to attend class, we ask that you please abide by our policies listed below.

Cancellation Policy: Please cancel class reservations at least twelve (12) hours prior to class. Classes cancelled after that time will result in a late cancellation fee of $15 for those with an unlimited class pricing option (charged directly to the credit card on file), or the deduction of one (1) class from a class package. For Reiki and Pilates Private Sessions, please cancel 24 hours prior to the session.

No Show Policy: No shows will result in a late cancellation fee of $15 for those with an unlimited class pricing option (charged directly to the credit card on file), or the deduction of one (1) class/session from a package.

Late Arrival Policy: New clients are required to arrive at least 10 minutes prior to class starting to complete waiver and payment (if not already completed), and to take a tour. If new clients do not arrive with sufficient time before class, you may not be permitted to take class. This is for your safety! If a class is full, late arrivals may lose their class spot to a client from the waitlist, and you will be early cancelled from your class.

+ WHAT IF MY CLASS PACKAGE EXPIRES BEFORE I USE ALL OF MY CLASSES?

Currently, our Class Packages carry a 6 month expiration from date of purchase. We hope the expiration date encourages you to use the classes and experience the amazing benefits of attending class regularly. At this time, we are unable to extend class package expiration dates.

+ CAN I SHARE A CLASS PACKAGE OR PRICING OPTION WITH A FRIEND OR FAMILY MEMBER?

No, class packages and Autopay/Membership options cannot be shared between clients. However, if you'd like to purchase a class package for another client as a gift, you are more than welcome to do so!

+ WHAT IS YOUR AUTO-PAY/MEMBERSHIP TERMINATION POLICY?

All Auto-Renew/Membership options must be cancelled in writing with 30 days advance notice. Client is responsible for any draft that is scheduled to occur within those 30 days.

+ CAN I PUT MY MEMBERSHIP ON HOLD?

No, we are unable to offer account suspensions at this time.

+ WHAT IS YOUR REFUND POLICY?

All Relevate class packages and services are final sale and may not be partially or fully refunded or transferred. The only exception is for one-time events or workshops. If you register but cannot attend, you may be refunded the registration minus a 20% administration fee provided you cancel at least one week prior to the event/workshop. If you cancel less than one week prior to the event/workshop, no refunds will be given.

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