02/04/2010

Hand warmers did'nt work when i got home - people that our product didn't work we often say to them to come back to the shop with the product with a recipt so we can offer a refund or exachange the products.

The Glass Around my gel candle smashed when it got too hot. We ask them if our product endangered a customers health. Then we would tell them to come back with a receipt for the product so we could offer them a refund or exchange the product. As part of making our cusomer service better.

" I bought the wrong sized gloves" When things like this occur it causes a concern because all the gloves we sell are made to fit any sized hands, as they are magic gloves. So we can only tell them to come back with a receipt to give them a refund.

"I've changed my mind about the gel candles and i want to exchange it for another or get a refund" We would firstly ask, if they have used the product before. If not then we would advise them to bring back the product with a receipt to see what we could consider next. We would also ask them what made them change their mind on the product.

"Staff selling the product were rude to me" I am very sorry on behalf of the whole company, and i would like to offer you a 15% discount on anything you will buy next from our store. I will also look into your case and try to make our customer service beter for next time you come to buy something.

"I was given the wrong change but only noticed the next day." We are very very sorry for this. We would recomend you carefully think of any other places of shops you shopped because you might have got the wrong change from there, because we have not ever had to deal with a case like this, but baising on our policy we cannot give you a refund as you noticed a day after. We are sorry for this.