faqs

Need info for purchasing your adult sex toys or lingerie with Honeys store? You’ve come to the right place. Here are the answers to some of the most commonly asked questions. If you need information that’s not provided here, please contact us.

Q. Where is Honey Gifts store located?A. Our upscale adult stores are located at 3448 Cambie Street in Vancouver, B.C. and 350 Water Street in
Vancouver, B.C. We also ship our lingerie and sex toys out of our warehouse in New York, United States. Contact us.

Q. What type of product guarantee do you offer with the online sex toy store? A. We want you to be happy with your Honey Gifts purchases. We check all electronic toys before they leave the store to ensure they are working properly. If your adult sex toy malfunctions within 30 days after you purchase or receive it, simply bring or send it back to us in its original packaging, with the receipt. We will happily replace it with an identical item and credit you for shipping costs in the form of an electronic gift certificate. Other items may be returned for exchange or credit within 14 days of the day you receive your order, provided they are unopened/unused and any tags are intact.

Q. What are your store hours?A. Our Vancouver store is open daily from 11:00 a.m. to 8:00 p.m. Our online store is open 24 hours a day, 7 days a week!

Q. What is your privacy policy?A. We understand that using and protecting your personal information and privacy is an important responsibility, one that we take very seriously. We will never sell, rent or give away our mailing list. All Honey Gifts orders will arrive discreetly packaged with your adult products safe from the prying eyes of nosy neighbours or curious kids. We ship all orders in plain wrapping, with Lull Giftware (our wholesale name) as the return address. For more information, see our Privacy Policy Page.

Q: What are your shipping costs and delivery dates?A: Shipping costs (as well as FREE shipping minimums) and delivery times vary depending on where your destination is. You also have 2 choices of delivery (Expidited and Xpresspost). Read more on our Shipping Page here...

Q. How will my online purchases be delivered to me? A. If you choose to have online purchases delivered to you, they will be mailed to you on the next business day. We ship all orders in plain wrapping, with Lull Giftware (our wholesale name) as the return address. If you require faster shipping, an expedited service is also available. For more information, see our Shipping page.

Q. How long will it take to get my order?A. Delivery times will depend on what level of shipping service you have chosen, and where the item is being shipped. For specific shipping times, see our Shipping Page.

Q. What forms of payment do you accept?A. We accept Honey Gift Certificates, Visa, Mastercard, and American Express.

Q. Is it safe to use my credit card for online purchases?A. All communication between your browser and our server is protected by the highest current standard for e-commerce. No credit card info is saved on our server.

Q. How do I redeem a Honey gift certificate?A. Gift certificates can be redeemed online. To redeem a gift certificate while shopping online, just key in the gift certificate code where indicated on the checkout screen. If you don’t use your entire gift certificate amount at once, not to worry. The remaining balance will be maintained online (or in-store). Simply key in the same gift certificate code during your next purchase to use some or all of the balance remaining.

Q: I forgot my username and password, what do I do? A: If you remember what your user name is and forgot your password our system can send an automatic email to you with your password. Go to the login screen, simply enter your username and select the check box "please email me my password" and select the button underneath -- you'll receive an email automatically soon therafter. If you have forgotten both password and username, you can either open a new account (and email customer service to merge your loyalty points if you have some in the past) or you can email customer service and ask them to email you both your username and password (which we will send in two separate emails during business days on the next business day)

Q: How do I become a Rewards member and review my points I earned?A: You must have your personal LOG-IN and Password to receive Reward Points. It's simply done by creating a customer account during or before check-out or use your existing account that you have created with us. All customers that open a customer account are automatically registered in our Rewards Program -- everyone starts out as a Baby Bee! Read more on Honey's Rewards Program here...

Q. How should I care for my sex toys? A. Although you should always check the product packaging for specific instructions, most toys can be cleaned with a wet cloth and mild anti-bacterial soap. Avoid harsh detergents.

If you're buying a silicone toy, do not combine it with silicone-based lubricants. Do not use oil-based products (e.g. massage oil) or lotion-enriched (e.g. “moisturizing”) hand soaps on toys unless they are made of hard plastic or glass.

Protect vibrator cords and mechanical parts from water. We recommend that you clean all toys before their first use, and after every subsequent use. Or, save cleanup time by using a condom with your toy.

Always remove batteries from toys after use.

Q. If I sign up for your e-newsletter or buy Honey Gifts products online, will you sell my email address or personal information? A. Absolutely not. Your privacy is as important to us as it is to you. Any and all information collected on this site or by Honey Gifts will be kept strictly confidential and will not be sold, reused, rented, disclosed or loaned. We maintain a very strict privacy policy for the peace of mind of our customers.

Q. Why should I create a Honeygifts Account?A.
Creating an account allows you to obtain your tracking information, view all your past orders, save time in entering all your shipping information, and most importantly; it allows you to accumulate Bee Points! Read More Here. Redeemable for CASH OFF on future purchases.

Q. What Sales Tax is charged?A.
For Canadian orders we are located and shipping out of Vancouver, British Columbia. The tax rate within BC will be GST at 5% and PST at 7%. The tax rate for the rest of Canada will be GST at 5% (no other tax will be applied). For USA orders, there are no additional taxes added.

Q. Do you accept orders over the phone?A.
If you don't feel comfortable placing your order over the internet, we understand. We are available to accept your telephone orders 7 days a week from 11-8pm PST. Call us toll free at 1.888.708.8065 and we will be happy to help you.

Q. Ordering and Shipping Confirmation?A.
A confirmation of your order will be sent to your email immediately following your order. Keep this for your reference. A separate shipping confirmation email will be sent to you with your tracking number the day your order goes out. You can also log into your account to check the status of your order and obtain your tracking number.

Q. Can I opt out of your email newsletter?A.
>During check-out you can choose to opt out of our monthly e-newsletter. We will never add your name or email without your permission. Also, if you decide to join our e-newsletter but change your mind at a later date, each email you receive has a simple opt-out process.

Q. Online Surveys?A.
Approximately one month after you made a purchase at HoneyGifts, you will receive a customer satisfaction survey. Everyone that made a purchase the previous month receives a survey to help us better understand your experience and to help us make improvements to meet your expectations for your next visit. This will be the ONLY email we send you if you had opted-out of our enewsletter.

Q. Update your information?A.
If your address or other contact information such a email or telephone number has changed you can simply log into your account with your login name or email and make the necessary changes.

Q. How to order?A.

Ordering online requires you to add items to your shopping cart.

Once you have completed shopping, click on View Cart/Edit, verify the items and quantities to make sure everything is correct, then click on Checkout.

If you have never ordered from HoneyGifts in the past, choose Create New Account or Place Order Without Account.
If you have ordered in the past and have an account, enter your Login or Email and password.

Enter the Ship To information and if the Bill To information is different you will need to fill in this area too. Click on Continue once you have filled in all the required information. BILLING ADDRESS MUST MATCH CREDIT CARD BILLING ADDRESS OR ORDER WILL NOT BE ACCEPTED.

Shipping and Payment Options:
- Choose your shipping method from the drop down menu. (Choose Gift Certificate Shipping option ONLY if you are purchasing gift certificates. Not redeeming them. Otherwise it may cause a delay in shipping your order.)
- Choose your payment method also from the drop down menu.
- Info: There is an area you can put any information you would like us to know. This information is not sent to the recipient. - Newsletter: On this page you also choose to opt-in or out of our monthly e-newsletter.

Click on Continue.

Payment information: Verify all information and enter payment information at the bottom. CVD is the last three numbers on the back of your credit card. Click Continue.