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If you receive the message "Maximum
Face Unlock attempts exceeded," you will need to enter your alternate
unlock PIN or Pattern to gain access to the device.

1.While
on the Face unlock screen, hold the device at eye level and look directly at
the device.

2.Align
your face within the empty space. Do not hold the device close to your face;
the camera will need to detect your face before unlocking the device.

3.Hold
the device still until your face is recognized and the device is unlocked.

If Presence check is enabled on the device,
after your face is detected, you will be prompted to Blink now. This prevents someone from holding up a photograph to
unlock the device. To enable Presence check (Face unlock must be set as the
current lock method):

If you cannot unlock your device using the
Face unlock method, you can touch the X icon to use the backup PIN or Pattern.

If you cannot remember the Pattern or PIN
lock, follow the directions below.

Reset Pattern Lock

If you forget your device's lock pattern,
you can reset it using your Google™ Account credentials. When you enter the
wrong unlock pattern too many times, "You have incorrectly drawn your
unlock pattern 5 times" displays on the screen. Touch OK to continue. At
the bottom of the screen, touch Forgot Pattern. Enter your Google Account
Username and password, and then touch Sign in. The device will then be
unlocked.

Note: The Forgot
Pattern option will appear only after entering the incorrect Pattern five times
and if a Google Account is present on the device.

Reset PIN Lock

Please contact your Mobile Service Provider
from a different device for further troubleshooting.