Furious family blast Pontins over room they say was littered with dirty nappies and POO

Dad Haydn Brown claims he even had to clean up dried faeces off the floor at Pontins Prestatyn Sands resort

By Caroline McGuire, Digital Travel Editor

30th August 2018, 3:18 pm

Updated: 30th August 2018, 3:19 pm

A furious family have blasted Pontins over a holiday apartment they claim resembled a detention centre, after discovering it littered with dirty nappies, fly-ridden takeaway food and empty beer bottles.

Dad Haydn Brown described the apartment they were given at Pontins Prestatyn Sands resort in Wales earlier this month as a "hovel" and said it was "worse than a detention centre."

Haydn Brown and his partner Kylie Cox have complained about the state their apartment was in during a stay at Pontins

The 38 year old said he was then moved to another apartment which was "just as filthy" and claims he even had to clean up dried faeces off the floor while the bathroom was strewn with what looked like used toilet paper.

Former firefighter Haydn booked the £100 last-minute stay at the resort with carer partner Kylie Cox, 29, and three children Eve Cox, 12, Noah Cox, 6, and one-year-old Amelia Cox, so they could visit a sick relative living nearby.

Haydn, from Manchester, said: “I’ve slept in hostels all over the world and I’ve stayed in some absolute hovels but this is by far the worst.

“I remember going to Pontins as a kid and it was always clean and tidy. It was actually a nice place to be. Not any more."

There were empty beer bottles, dirty nappies on the floor, takeaway containers and old cigarette packets on the sofa

He continued: “The site itself was vile. There was a smell of weed blowing through the arcade and the lockers in the swimming pool area were broken. One lady was in tears saying she didn’t feel safe there.

“We were staying for two days to visit a sick relative nearby. I’d tried everywhere else but it was the only place that had spaces.

“The first room we went into was filthy, it was like a crack house. There were empty beer bottles, dirty nappies on
the floor, takeaway containers and old cigarette packets on the sofa.

“I poked the takeaway packets and a load of flies came out, the smell was awful. It was really upsetting, we didn’t need the stress what with visiting our poorly relative.

“It hadn’t been professionally cleaned. We didn’t even look in the other rooms, I just went straight to the manager and asked to be moved.”