Posted
by
timothy
on Thursday February 14, 2013 @11:12AM
from the you-break-it-keep-the-pieces dept.

An anonymous reader writes with a link to an article at Wired with some harsh words for Microsoft's new tablet: "The Surface Pro is not a repair-friendly machine. In fact, it's one of the least repairable devices iFixit has seen: In a teardown of Microsoft's tablet-laptop hybrid, the company gave it a rock-bottom score of just one — one! — out of 10 for repairability, lower even than Apple's iPad and the Windows Surface RT."

It means they take a unit someone else has returned as broken. Wipe it with a rag to get rid of the finger prints and send it to you.

At the hardware company I worked for we would run a batch of tests first, but, yes, that's essentially it. People would buy our hardware from a store, take it home, try it out, decide they didn't like it and return it, and we could no longer then sell it as new. So we'd have to raise the price to everyone in order to pay for people who abused easy return policies.