Key Benefits

Increase efficiency of field service team by enabling them manage their calls through from a single window
Better capability for managers to handle larger service teams with using exceptions on key performance parameters
Build clearly defined workflows and escalation mechanisms that focus on providing service on time to customer independent of resource availability
Improved responsiveness at reduced costs associated with maintenance programs by automatically generating and scheduling calls
Improved decision making capability with Analytics using accurate service records on customers and products

Service Performance Management empowers organizations in tracking issues, manage turn around time, maintenance contracts and service levels ensuring high customer satisfaction.
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Set benchmarks and goals Define action plans, track progress and achieve business objectives[divider][space height="8"]
Review performance systematically across all members and teams anytime
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Provide direction and manage performance by correlating information, activity and service data[divider][space height="8"]
Reward, Motivate and Retain talent and align rewards to performance
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Use Business Intelligence and Analytics to make informed decisions[divider]
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Offering
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Complaint ManagementLog complaints frome a customer and assign them to service engineers based on skill, existing commitments and location.Installed Base
Track, maintain, and monitor accurate, detailed information about the installed base of products at various customer sites.

Increase efficiency of field service team by enabling them manage their calls through from a single window
Better capability for managers to handle larger service teams with using exceptions on key performance parameters
Build clearly defined workflows and escalation mechanisms that focus on providing service on time to customer independent of resource availability
Improved responsiveness at reduced costs associated with maintenance programs by automatically generating and scheduling calls
Improved decision making capability with Analytics using accurate service records on customers and products