Competent SERvice straight from the vendor

SER places considerable emphasis on reliable partnerships and whether it's dealing with software licences, service provisions or acting as a general contractor, the company is a one-stop shop when it comes to realising projects from start to finish. When it comes to introducing complex software solutions successfully, it is absolutely essential to have clearly defined responsibilities and specific contacts in place. Our comprehensive service provisions ensure that Doxis4 solutions are always integrated into your organisation and IT landscape in the best possible way with long-term support.

Overview of services

The largest and most efficient Professional Service in the German-speaking countries –always available for our customers

A comprehensive range of training courses across three dedicated sites in Germany

A variety of maintenance packages available, right through to 24/7 support & maintenance

Give your SER solutions an efficiency boost

Experience the advantages of the Doxis4 iECM suite for yourself, with software that offers a wide range of functions designed to optimise your document management and paperwork-heavy business processes. The SERacademy teaches you how to get the most out of your Doxis4 software. Power users, administrators and developers attending our sites in Bonn, Berlin, Stuttgart and Vienna can also expect to receive first-rate training delivered by the competent and experienced staff at the SERacademy.

More PS for your ECM projects

At SER, PS stands not only for Professional Service, but also for performance strength and personnel size. We offer real unique selling points in the German-speaking ECM sector – particularly if you include the regional availability of SER PS across 12 sites in Germany, Austria and Switzerland. With the expertise afforded by 30 years of ECM experience, SER is ideally placed to offer everything from a single source, including organisational and technological design, implementation, further development, support and maintenance. Working in partnership with the customer, PS ensures optimal integration and effective utilisation of ECM technology with Doxis4, with the resulting economic benefits and effective process optimisations offering a clear edge over the competition.

SERviceDesk

SER's long-term commitment to maintenance is a key contributing factor when it comes to the security of your investment. You can enjoy direct benefits as a result of constantly adapting the SER solutions to changing market requirements and technologies. SER has a range of different maintenance packages available – in addition to the standard package with SERviceDesk support during normal working hours, it also offers additional services such as system administration and support, as well as the 24/7 premium service. The many features of system administration include proactive monitoring of your system and first-level support; however, the 24/7 premium maintenance service comes complete with a dedicated support team of certified SER employees – available 365 days a year – and a comprehensive range of system care and maintenance services.

Enterprise Content Managementfrom Europe's market leader*

Capturing, electronic archiving, DMS, electronic records, collaboration, workflow and business process management, combined in a single software technology? Does that exist? Yes of course, with the Doxis4 iECM Suite - with certified audit-proof archiving and revision-safe documentation. Not to forget: integration in Microsoft, SAP & Co. Media discontinuity, disconnected information silos and paper filing are things of the past. The paperless office is coming soon!

* Based on the latest available data, SER is Europe's number one independent vendor for ECM software in terms of turnover, gross profit, operating profit and number of employees.