All RAM products and parts come with Lifetime Warranty against defects in materials and workmanship for the life of the product or part.
The Lifetime Warranty covers the mount or its components only. The mounted device is not covered under the Lifetime Warranty and will not be replaced if damaged as a result of mount failure.
This warranty is expressly limited to the persons in the United States, and all foreign countries who purchase RAM for resale or use in the ordinary course of the buyer's business. This warranty does not cover any product or part that has been abused, worn out, heated, ground or otherwise altered, used for a purpose other than that for which it was intended, or used in a manner inconsistent with any instructions regarding its use.
In the unlikely situation that a RAM Mounts product fails due to a manufacturing defect, please contact us on info@motogps.com.au to arrange the approved return of the item at your cost. We will evaluate the issue and either -
1. Repair the item and ship it back to you at our cost
2. Replace the item with an equivalent product and ship it back to you at our cost
All approved warranty claims must be sent to the following address -
MOTOGPS Warranty Claim
PO Box 206
South Hurstville
NSW 2221
Australia
Please include a copy of your original invoice and your name and address details with the claim.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure