I would love if once I changed an order's status from "New" to "Paid" if the system would then remove the items automatically from stock. Sometimes I have people who pay in person, or they've had a glitch completing an order so I've sent them a separate PayPal invoice, or I'm recording a sale I've made elsewhere (like from a Facebook bst). Instead of having to go to each item and manually remove it from the stock, it would be great if changing the order to "paid" removed the items for me.

I do custom baby carrier work and offer several customs options for customers, however, I have more than 6 for them to choose from carrier size/strap length/waist length/strap color/hood/applique/etc, etc, etc. I would love for this to either be unlimited or at least be able to put in 10 choices. Right now, I use Hyenacart for all of my instock and semi-custom listings, but I must use a different cart altogether to take custom orders. I would love to switch all of my sales to Hyenacart, but without the ability to list more options under the Choice menu, I can't.

I would like to see a feature added where FREE SHIPPING discount codes can only be used if customers purchase a certain dollar amount and I would also like to see the option where discount codes can only be used on qualifying products (i.e. FREE SHIPPING applies to diapers but not by-the-yard fabric). I am having too many problems with customers violating FREE SHIPPING qualifications since the codes work no matter what.

Actually, I would like to see these features for all discount codes, not just free shipping. A feature where you can set minimum $$ amounts for codes to work and where codes can only work on qualifying products.

I would like to be able to create a bunch of identical listings from "Hold" listings. It takes me hours to copy them hundreds of times. I'd like to be able to maybe click a box that says "create 8" of the listing.

When shipping an international package via USPS it is now required to have a phone number. It would be helpful if this information was collected along with their name and address so I wouldn't have to e-mail to ask before I could ship their package.
Thanks!

It would be helpful to be able to archive orders that are completed and shipped so that I can easily see my outstanding orders that still need to be completed. I don't need to see a list of shipped orders anymore. I'd like to send them to someplace else and get them out of my way.

I don't always have time to go through every order and mark it as paid, shipped, in progress, etc. I just want to be able to archive orders that I never want to see again. That way when I go to the main page I will automatically see the open orders. I don't like having a list of 100's of orders. Some that are still in progress but end up on page 3.

Mar 08, 2014

When looking at your Order History there is an option to sort it by status near the top of the page. If you selected "Paid" from that option then it would only show you new orders that have been paid for but that you have not marked as "In Progress" or "Shipped"

I would love to be able to upload my own photo or clipart to use as a background. The options that are available now are too limited and I have a really hard time matching a color to my products.
Thanks!!

There are free stat/counter sites out there that will work with Hyenacart. I use statcounter.com It give me a pre-made code that I put into the "store design" page and I can see how many times a page has been loaded. There are probably better sites, statcounter seems to have problems "seeing" visitors from Facebook, but it's free and easy to use.

I think this was requested in the past but I can't find the result of it - giving sellers the option to hide the amount of in stock items for a listing, instead of showing "15 in stock" rather show "available".

Admin comment: You can set the quantity between 30000 and 39999 and this will remove the "XX available" text.

Adding in the option to add items for loyalty points, for example if a customer spends $5 they get 5 loyalty points for that HC store. Sellers get to choose whether the item is valid for loyalty points.

I would love to have a more cursive or fancy font. I see that in the customization seller help, there is a way by entering code but it would be so much simpler if there were just more options in the drop down box where the font choices already are. I would really appreciate it!!

Please add more payment processing options like Wepay, Google Wallet, etc. Not everyone is able to use Paypal. Having more options allows more people to use Hyenacart and be able to have their own stores as well.

A tick box on the categories page to allow me to have a category hidden when I want it hidden would be awesome!

Admin comment: This feature is available. It's not a checkbox, but if you set the "Ordering" number greater than 10000, the category will be hidden. This is on individually owned stores only, not shared stores.

Is there any way to offer a rewards program to our customers? Such as, "Buy 5 diapers, get 1 free" and the system could track this in their account? If not, any tips on how to do this with another program outside of Hyenacart? Thanks!

Yes, loyalty points program! and sellers can choose which items are valid point items :)

Oct 19, 2013

I had a friend do a 'bucks' system with her items.. she'd send a "buck" (like dollar) with a unique number (like a UPC number) with an item she sold, and when someone had so many 'bucks' they could get a discount on their next purchase, or a free item.
It's something you'd have to keep track of yourself, but it was a really cool idea!

Is it possible to update the timezone for a particular shop so that automatic listings and statistics (sales and that sort of thing) are done in local time?
Can I change the time zone of my shop to London for example? And set items to go live at 8pm London time?

Admin comment: Sorry, this would be so confusing and difficult to implement (different stores on HC showing in different time zones), that there are no current plans to do this.

Can we make it easy to adjust the location of the navigation menu to horizontally along the top below the banner? The customize template page allows me to hide it, but I would really like a simple way to change the position of the menu. Thanks!

I work mainly from my ipad and use the non-flash uploader and the largest thumbnail option is 200px. I'd like the option for at least 300, which is available with the flash uploader. 400 would be great too. Thanks!

I'd like for it to be possible to offer a "Free shipping after X amount spent"

A lot of big stores offer free shipping on orders of over $25, $40, or $100, and so on. I would like to be able to do that in my store. I think it would really boost sales. I would like for it to be something a buyer would not have to use a discount code for. Would this be possible?

Please provide the option to move items in the Pending section to the actual order history so they can be marked as "Paid, In-Progress, Shipped". I realize that buyers can move items from Pending by placing the order. Often, customers click BIN and then pay through other means - mostly through a direct invoice for a variety of reasons (combined shipping with other orders, adding on to a custom order, local pick-up, etc. etc) After the customer has paid, it's quite unprofessional to ask them to go to their HC purchases and jump through some hoops so that I can have an actual history of their order on HC. A simple click should be able to transfer that Pending order over to my Order History.

Admin comment: Thanks for the suggestion! This is now available. You'll see a Move to Orders option just above the Pending Buy Now's list.

I would love to see an additional two sections under shipping (where we have Priority and Flat Rate) for International shipping. It would make life so much easier to be able to add the additional cost there instead of having to create it under a category for each listing. If we could have a section for Canada and a section for "Everywhere Else International" that would be fantastic! :D

I cannot scroll horizontally on the batch edits so I am out of luck if it doesn't all fit on the screen.
I can't see everything when I am trying to edit categories, for example. They don't all fit on the screen but I cannot scroll over to still be able to access all of the options.
Can we add the scrolling please?

I would like to be able to preview any custom HTML changes made to my store or my listings before I submit them to the site. A live preview would be helpful to know if the changes I made work or that I like them.

I would like to be able to set a date for when the previews show up in my store. I like to schedule stocking my store sometimes weeks in advance and it would be helpful to set the date when the next stockings previews show up. I dont like having items previewed in my store if the stocking date is more than a week away.

I would LOVE to be able to add an item number or sku number to my listings that only I can see. I have a number of items that are slightly different and being able to see the sku number when an order is placed would help to avoid mistakes when shipping and help manage my inventory. Thanks!

I would love to be able to click a button and hide(not show on my store) categories at times. Sometimes I only want to focus on one thing, but I do not want to delete all the other categories just hide them for awhile.

Admin comment: This is now available. Simply set the Category Order number higher than 10000 in order to hide the category. Thanks!

Would definitely like to see this one! There are a lot of stores out there that have a lot of categories that stay empty for long periods of times. It would be nice to hide/unhide these when needed instead of heaving to delete the entire thing and make a new one when we had more items to list in that category.

Sep 25, 2012

I completely agree! This would make it easier for those of us who have a variety of types of items in their store!

It would be great if we could more easily figure out state federal tax information since the tax system is such a nightmare and writing code for excel to find out state tax is often beyond most people's skill set :)
Or at the very least post the code for excel somewhere where people can get to it.

I like to list all of my items with no end date but then once they sell I have to change the date to today's date. It would be nice if there was a box to click that would change it to today's date rather then have to input the year one number at a time and then the month and day.

I just have a couple suggestions that I think would make life easier for those of us selling in congos. Is it possible to put a link on the top of the congo page to login to the congo? There is a login link on the upper left, but it only works for shopper login. I have a link on my desktop that takes me directly to my congo, but then I can't login to it unless I go to the Hyena Cart home page first.
Also, can you put a link on the congo page that will take me back to my vendor pages? I find it very frustrating that even though I am logged in, once I go to the congo page to view my listing I have just put up I cannot go back to my vendor pages without logging out and logging back in because there is no way to get back there once that page has been closed (which I do accidentally all the time! LOL!).

Admin comment: This is a great suggestion and it has just been implemented. You will see the link to edit the listing or store in the top menu bar, to the right of where it says "Welcome".
Thanks!

I would really LOVE this feature, it would help with all of my patterns I sell and buy! No waiting for emails to be sent individually etc... this would save a lot of waiting time for customers, and time for sellers to send it.

Feb 11, 2013

This would be an awesome feature :)
I was actually looking to do this with my store when someone pointed out that there is a current request for it !
Thank you for your consideration.

Sometimes a customer clicks BIN, but ends up paying differently (combined order and invoiced) or local pick up. It would be great to be able to move these orders (which are still in the "pending buy now" section) to the other section where they can be marked "paid, shipped", etc.

Admin comment: This is now possible. The seller can move Pending Buy Now's into the order history via the Order history page.

I'm disappointed to see this. I realize that buyers can move items from Pending by placing the order. Often, customers click BIN and then pay through other means - mostly through a direct invoice for a variety of reasons (combined shipping with other orders, adding on to a custom order, local pick-up, etc. etc) After the customer has paid, it's quite unprofessional to ask them to go to their HC purchases and jump through some hoops so that I can have an actual history of their order on HC. A simple click should be able to transfer that Pending order over to my Order History.

I would really love a way to have one time use coupon codes or once per customer coupon codes. I am giving a special coupon for testers to use on their first normal order but the only way to do it as a coupon code also allows anyone to use the code and lets people use it more than once.

It would also be nice to specify a specific product that a coupon code can be used on, rather than the whole order.

Sep 26, 2012

I was just going to add this one but saw it was already recommended! A one-time use coupon code, or one-time per customer use code would be AWESOME!
Otherwise I have to write down each persons coupon code and mark if they can only use it once, then pay attention to when they finally use it so I can go back and delete it.

Sep 25, 2012

I also would love to see a one time option for coupon codes. I have a fan of the week, that I have to manually delete the code once used. It would be awesome, if I didn't have to remember to delete it. Thank!

A lot of my customers are going back and adding more diapers to their orders within our congo (but from my shop) and can't find their way back to their selections so they can pay. Anyway to either add a cart per store within a congo or make it a bit easier for them to find the ones they got so they can pay for them?

I have gobs and gobs of duplicate, uncompleted, or redundant orders for various reasons (difficulty checking out, using the buy now option, etc) which I've had to mark as cancelled. In order for me to see the current real orders which are in various states (I need to see new, paid, and in-progress at one time to make sure I am on top of things)I have to show "All" statuses and "All" orders to get them on one page and not be leapfrogging through pages trying to remember what I've done. This of course gives me over 9000 orders at once which is pretty unnecessary, LOL! If I could delete forever the totally bogus and cancelled orders - or at least archive to somewhere that would help a lot. If there were a way to sort by In-Progress,and mark them as such en-mass ( see my other request :D ) that would help too. Right now once I mark them In-progress they are lost and can't be sorted to find them again except by sorting for ALL. Thank you, thank you, thank you once again oh Goddess of all things technical wizardry ;)

Admin comment: Completed your other request and also added an "All but cancelled" option that allows you to view all of the orders minus the cancelled ones. This should be equivalent to archiving / deleting the orders (or hopefully close enough!). Thanks!

All set -- just added an "In-progress" option :)
Mar 25, 2012
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To further expand this request and make it really functional, could you please add that option to the drop down menu when sorting the orders as well as the batch functions (like where I can check 15 orders and mark them all shipped - can I also mark them all in process?). Thank you!!

Admin comment: OK -- this is all set. Please let us know if you have more suggestions. Thanks!

I have a bunch of options people select when checking out with yarn clubs. I need to see what the cost of each individual option was broken down so that I can create their upcoming bills as part of their payment plans. Its a HUGE pain right now. I have to go back and hunt down every listing and open it, then I have to scroll though each option and find the amount they would have paid, multiply it by their purchase quantity for their country, add it on the calculator, and create a bill :( PLEASE make this a priority... end my nightmare, LOL!

I would love to see "in process" added to the drop down menu so when we work on custom orders, we can mark those orders as "in process" once we've started them. This would be great for customers, as they can watch progress, but also for us wahm's, so we know at a quick glance which custom orders we have indeed already begun when going through our order history.

To further expand this request and make it really functional, could you please add that option to the drop down menu when sorting the orders as well as the batch functions (like where I can check 15 orders and mark them all shipped - can I also mark them all in process?). Thank you!!

Is there a way to customize shipping for additional items by destination? Adding a second item changes shipping costs dramatically for international locations. Right now, I have additional shipping charges for international buyers listed in Choices, on top of the additional item charge. But buyers don't always choose the right combination of shipping options, and if I have to send a new invoice, it's inconvenient and I incur another PayPal fee.
It would be ideal to have the cart calculate shipping by location and weight automatically.
Also, do Choices function differently now? It used to be that if the buyer chose the "additional item, international" choice, they would just get charged that cost once. Now they are charged that fee per item that they purchase.

I love the definable image widths in the descriptions! I was wondering if it is possible to add the option of also having this for thumbnail images?? It looks so nice and professional when all the thumbnails are all the same size in our Congo... but right now it is a bit more work for members or guests to resize their images separately for the thumbnails (or I as a Congo admin do it for them). It would just be really nice if we could skip that step and trust the system to scale down everyone's images to the same width. We'll keep doing it manually if that's too much trouble... it would just be nice! :)

Should have mentioned also, perhaps having some way to ensure people only load MAX px width images would help make this better for loading purposes?? I don't know if that is possible or not...

I was just wondering if maybe it would make leaving feedback even easier for customers to have a the notification for "awaiting feedback" appear on the main page when people are logged into their account rather than having to go into Purchases to find it? I didn't know how to leave feedback myself and someone from my Congo was kind enough to tell me how it was done. It just seems that if this is the preferred way to gauge a seller's reputation rather than letting customers see how many/what has been sold that maybe it could be made a bit easier for customers to remember to do it?? Thanks SO much for all the hard work you have done and continue to do!! :)

Admin comment: You can now choose to follow-up with customers after a purchase from the Order history page (using the Contact Buyer link).

Why is the Add a Date and Time box back? I have to set all of my items to View/Edit (Old) and there was a place to click by the dates to not be on that time wasting calendar pop up. I also have to click Every time I want to go back to my old items to make it All and not 10. And Also why does the congos name still pop into my Tags box. I have to get rid of it Every single time and it is there sometimes two and three times. PLEASE fix these things. Your changes are so time consuming for us.

Admin comment: It sounds like you have have cookies turned off on your browser. If you turn cookies on, the browser should remember your settings.

maybe beside the add to cart or buy it now it would be great if there was a similar "spot" button or "Save to favorites". I think it is way too complicated for new comers to HC for them to even know what spotting is. Not to compare to Etsy again but in this case they make it very easy with their heart button to make a note of items you like.

Admin comment: We've just added all sorts of sharing buttons to every listing, including a Spot button :)

I would like the ability to hide whole categories. I would like the ability to have a whole category with multiple listings that I can "hide" that will only be available for people I send a link to. I know this is available for individual listings but I would like to have it available for a whole category, so I can send one link that has multiple listings in it. Would be useful for group orders, co-op orders, and for when I don't want to open my shop up to the public but for a select few.
Thank you for everything you are doing Karen, I am so grateful for all that you do.

Admin comment: This is possible now :) Just change the category 'ordering' to a number above 10,000

On the "View Orders" page, I would love to have the option to view only the "paid" orders so I can ship them. After Black Friday, I had SO many "new" orders from the draws that I had a really hard time figuring out what actually needed shipping. Perhaps another option would be to actually "delete" orders that are never completed. Most of the draws were for discount codes so they were never checked out with...so they were listed as "new" and didn't require shipping. I hope that makes sense ;-)

Admin comment: At the top of the order history, there are filter options, one of which is to filter by status. So you can filter to "Paid" orders there :)

As a vendor (in the view order screen) I've noticed that when I have more than a couple choices, the customer's choices get cut off on every record I have of the transaction, so I have to email them to get their other options/choices. Is there a way to lengthen the title/description on invoices so we can see all the choices?
By the way, I love the redesign on the site. It looks very clean and professional! Please keep up the great work! Thank you!

Sorry, clarification, because I realized what I said may be confusing!
Basically, I have items in which the customer must choose 6 different scents to go in their product. I can see the first three of their choices in the "view order" screen, but I cannot see the last three. I've checked the emails I get and any other record of the order, but those last three just don't come up! I have to email the customer to get the information. :)

I know you just rearranged the wording for the options so it's easier for people to understand. Ex. "Cream... Add $0.00 (1 Available)" but now the options that have sold out don't say anything next to them so it looks like it's still available until you try to add it to your cart. Ex. "Cream... Add $0.00" Can we have "Sold Out" added to that once that option is no longer available?
Thanks!

When adding options for an item it would be nice if we had an option for something OTHER than just the drop-down menu, or if people could select more than one thing from the drop down menu. For example, I sell fleece soakers. The drop down menu works well for the size, insert type, and style where they should only chose one thing, but I also have options for adding PUL, a pocket, ruffles, and elastic. I don't have room to put all of the options I have available and it looks really messy to have an additional four drop down menu's just saying "Yes (add $2.00)" and "No" If I put them all in the same drop down menu people can only select one of those options even though I can make them with ALL of those options.
I hope I'm making some sense here!
Thanks for everything your have done so far! I am loving all of the updates!!

It would be helpful to be able to sort our favorited items by stocking time or end dates, or other variables instead of the default always being the order in which it was spotted. Similar on how we can sort search results. Just something that just occurred to me during the Black Friday madness! :)

I know this isn't needed often but it would be really nice if I could set a listing to be hidden until it goes live without having to do it manually. It's nice to have listings pop up on days such as Black Friday without having to go in and adjust it. I love the new discount code times we can add!

Admin comment: You can do this store-wide by setting your Previews choice to "no" on your Store Settings >> Profile page :)

I tried searching to see if this has already been brought up, but would it be possible for sellers to be able to create their own "custom" email that goes out as the order confirmation email?

Admin comment: Thanks for the reminder! Meant to do this with all the other changes. There is a space now on your Store Settings >> Profile page to add a customized message to the order confirmation email :)

Would it be possible to opt out of the "Quantity in stock" on some items?

I realize that the "quantity in stock" is a vital part of the HC experience ... but I'm wondering if it may be possible to offer the option to disable this feature so that a product can remain "available" indefinitely. I don't want to list 999 (or other large number) as the quantity for fear it will appear as though no one wants my products. I'm sure it isn't possible/practical but I would love to not have to worry about the whole "number in stock" thing. Thanks for taking time to read my silly request :)

I have never fully understood why we cannot edit/delete listings we have listed already even when the payment has expired... I feel as though we should only have to pay if we plan to stock new items, but editing an item already listed, or taking the item down .... we should not have to pay extra money for that.

Admin comment: That's simply the pricing structure on the site. There are no listing fees, final value fees, or limits to the number of listings you can have. You simply pay the monthly fee in order to access the back-end of your store. Think of it as a rental fee. And the best part is, you don't need to pay during months when you don't need to access the back-end :)

Add option to not leave feedback because of canceled transaction and not have this missing feedback reflected in reminder message.

Admin comment: For New and Canceled transactions, the user now has the option to state that feedback will not be left for the transaction. The user is then no longer asked to provide feedback for that transaction.

Sorry, delete if you must Karen, but good lord, I am sitting here viewing all these requests for changes and I just wanna say you are doing an AMAZING JOB following through on everyone's requests, I think you are going ABOVE AND BEYOND what was expected. I haven't had one complaint about the new system of things, and to see the amount of complaints coming through is really making me mad! Listen everyone: YOU PAY 5.00 A MONTH for this service, 5.00 WHOLE DOLLARS! Look at what Karen is doing for us! She is making Hyenacart awesome in my opinion and for the last couple months has implemented so many changes that people asked for and in my opinion has gone beyond anything I expected (except facelift, hint hint) And for anyone to come in here and say "you messed with my HC" mad me MAD AS HELL! **end of rant

It would be nice if the paid orders showed as paid like they used to!! Its pretty time consuming to go in and match with paypal when you have a bunch of sales for the same amount on the same day.
Also, is there a way to batch print all orders at one time?? I currently go in to each order and print, it would save tons of time to be able to print all unshipped orders at the same time.

Admin comment: This sounds like an issue with your Paypal account. Please email us at support@hyenacart.com and we can see about fixing it.

It would be great to have the option to have items removed when sold. Perhaps a checkbox when listing? Many times I don't put an end date on my items, but I'd still like them to move out of my shop into sold items when they have sold. Since I do not always add active listings every month, it irks me to have to pay $5 just to log in to edit my sold items. I know the items show up as "sold out" so there is no risk to the customer or my be having the items there, it just looks cluttered.
Note: I know there is now the batch edit where you can more easily do this before, which is great (as long as you have an actively paid store). Also, I read your response to the other suggestions for this for auctions/drawings and since everyone has their own needs, perhaps a checkbox would work so if you want it to do it, it will, otherwise would remain as is?

Admin comment: We have an added an option on the Store Settings >> Profile page called "Auto-remove listings." If this is set to yes, all listing with qty of zero will automatically be removed from your store. Thanks for the suggestion!

The drop down lists for available options/quantities could be a little more user friendly. When I first started shopping on HC, it took me awhile to figure out what the Medium[1]...add $1.00 meant next to items in the drop down list. For the sake of new shoppers to the site, it might be better to make it a little more intuitive, for example Medium...add $1.00 (1 available)

Admin comment: Thanks for the great suggestion! We just implemented it :)

Could there be a MUCH longer word limit for the customers notes OR have a function that let's customers KNOW that they have gone over the word limit? It's frustrating to end up with cut off notes, with a customer not even knowing their note was cut off.

Admin comment: Thanks for the great suggestion! We just lengthened the field so there should be no more cut off messages. Sorry you had experienced that!

I get on today and now My HC page is changed. PLEASE stop changing things...PLEASE. I could check one page before now I have to click on multiple pages. IF IT AIN'T BROKE, DON'T FIX IT. Please, my life is so compicated and HC is starting to be too.

Admin comment: Sorry you aren't happy with the changes. We have gotten positive feedback from the majority of users so will be leaving the changes as-is.

Past, new, current fixed. Congos I can go to view/edit item (old)and have the old way come up which is much faster. Don't have the view/edit item (old) choice on my admin Healing Gems. And what's going on down in tags...the Congo's name keep's coming up even though I erased it over and over. I am Healing Gems and I don't want the congos name in my tags. I just don't have the time to waste on these listings that take longer to list than before. My wish is for everything to just go back like it was. Peace, Darice

Admin comment: Sorry you aren't happy with the recent changes. The tags have been functioning that way for quite a while (at least a year). It ensures that your listings come up when a shopper searches by the name of the main store. A "View/edit listings (old)" option has now been added to single-user stores.

"The tags have been functioning that way for quite a while (at least a year). It ensures that your listings come up when a shopper searches by the name of the main store."
That's fine when it is my own store but I have MY stores name in the tags on the congos I belong to. It is all run together and VERY annoying.

I think it would be great if the discount codes can be applied to only certain items in the store - perhaps by categories or even individual listings. It would also be cool to apply certain codes for certain $ amounts - like 10% off for orders under $50, 15% off from $50-99, 20% off for $100+, etc. Also perhaps there could be codes that apply to specific shoppers/email addresses for things like return customers and family. Lastly if there could be a manually set time frame for the codes to be applicable that would be awesome.

Admin comment: Not every item in this thread has been addressed, but we have added effective dates for discount codes. The rest of the changes will be considered for the future.

I was just going to add this one but saw it was already recommended! A one-time use coupon code, or one-time per customer use code would be AWESOME!
Otherwise I have to write down each persons coupon code and mark if they can only use it once, then pay attention to when they finally use it so I can go back and delete it.

I also would love to see a one time option for coupon codes. I have a fan of the week, that I have to manually delete the code once used. It would be awesome, if I didn't have to remember to delete it. Thank!

I would really love a way to have one time use coupon codes or once per customer coupon codes. I am giving a special coupon for testers to use on their first normal order but the only way to do it as a coupon code also allows anyone to use the code and lets people use it more than once.

A lot of big stores offer free shipping on orders of over $25, $40, or $100, and so on. I would like to be able to do that in my store. I think it would really boost sales. I would like for it to be something a buyer would not have to use a discount code for. Would this be possible?

I would love an option to have a coupon code expire once it has been used.

Feb 10, 2012

I was coming here to suggest the ability to enable discount codes by category or even by item. This is a huge need for me. Expiration dates would be a bonus as well. Thanks!

Nov 12, 2011

LOVE everything about this suggestion--especially being able to add an expiration date for the code. That has become a HUGE problem in my store (I forget to delete a code, and/or customers reuse old codes or codes they were only supposed to use once).

Nov 12, 2011

It would be really great if this could be ready by Black Friday weekend.. :)

I would love to have the option of putting an expiry date on discount codes...and a start time for special sales (ie: Black Friday). As it is now, I have to manually set the code when I want it to start and make sure I remove it when the sale is over. Thanks!

It would be nice if you could specify when a code could expire or after X many uses. At the moment if I want a code to only apply once (or until a certain time) I have to keep an inventory in excel and hope I remember to go back and delete the code right after it's used, which can't always happen.

Anyone who has tried to run a BOGO (buy one get one) style sale on HC knows that this is an extremely painful, manual invoicing or refunding process. But, shoppers LOVE these kinds of sales! It would be nice to have a coupon code specific for this type of sale. The shop admin would enter the % off on the BOGO-style code and the system would automatically calculate the percentage off on the lower-price item for each higher-price item sold.

Sep 14, 2011

Maybe there could be a feature to specify certain codes applying to certain items? Like how the stocking page has the delete and preview check boxes... maybe there could be the codes listed and the ability to check (one or more) boxes? It could resemble the stocking page but in the discount codes page.

Oct 12, 2011

Local pickup, as a shipping option, would be great too!

Sep 26, 2011

This could get complicated. Because for the most part I do NOT want my customers to be able to use more than one code... it could frequently lead to me giving my merchandise away for less than cost.

Because I run a diaper service/retail store along side of my handmade items, there are times when 2 coupon codes would be nice. For example, say I am running a 15% off store wide sale, you would need to have a coupon code for the 15% off. But my local customers do not pay shipping, so I would need a code for free shipping, but as it is, only 1 can be used.

I would like HC to remember my last settings. So if I choose View All on the listings page it should keep that setting the next time I'm there. Same for batch edit and sales pages.

Admin comment: We'd rather err on the side of not placing too many cookies on people's systems. Thus, most of those settings last for a login session, but do need to be reset once at the beginning of the login. We did make one change though: the default view, if no tab is chosen, is now the All Listings tab, rather than the Current Listings tab. We hope that is helpful.

Can it be changed so that when I'm viewing November 2011 orders (for example) the orders from October 31st don't show up? I'd love for only the orders actually placed in that month show up so when I download the order history I don't have to delete those rather then showing up in both October and November.

Is there any way we can stop orders from coming through with no customer info? I get them often and there should at least be a email address that we can invoice. My listings are set as buy it now and it makes no difference at all. I even had one that had comments from the customer about how nice my stuff is but no info at all and she of course she did not pay.

When I view my sold orders page, and drill down on the order, it is difficult for me to see exactly what the customer has ordered when there are multiple options selected per line item. (This is especially the case because I change the options available depending on the listing, they aren't always in the same order, and I always have to go back to the original listing to see how I had it offered. Even the sold item page doesn't show the options once it's been sold).
I would love to see the description of each option in addition to their selection. Also, the "x" for quantity is confusing for me because I always seem to think it is an XL...totally my fault, but maybe change it to qty?
Example (current):
1 X Fleece longies - monkey face pants - other colors available Small; camel/tan; monkey print (as shown); Yes;
Example (proposed):
Qty 1 - Fleece longies - monkey face pants - other colors available; Size - Small; Body color - camel/tan; waistband color - monkey print (as shown); doubler? - yes

Once I am in my store I can not make it go back to current items. I can go to past or future but it won't go back to current so I can replace them.
I also don't like that every time I put on a new item and say it is a necklace, when I go back to the future screen to put on another one it only shows me necklaces instead of all. I have to manually change that every time I do any change.

Past, new, current fixed. Congos I can go to view/edit item (old)and have the old way come up which is much faster. Don't have the view/edit item (old) choice on my admin Healing Gems.
And what's going on down in tags...the Congo's name keep's coming up even though I erased it over and over. I am Healing Gems and I don't want the congos name in my tags.
I just don't have the time to waste on these listings that take longer to list than before. My wish is for everything to just go back like it was.
Peace,
Darice

It would be nice if the auctions and drawings would clear out on their own instead of having to go in a manually delete them or set the preview to 0, on congos and regular stores.

Admin comment: Because sellers have such different needs here, I prefer to leave it a manual process to pull listings out of the store and send them to the past listings page. One tool that has been added is the "Quick Edit" tool, which should make it very quick and easy to set the end date into the past for a large number of listings simultaneously. Hope that helps!

Most of my items don't have an end date.... so when they sell they just stay there forever. The other difficulty is that if we don't have a very active shop, we have to pay the full monthly fee just to go in and REMOVE items that have ended or sold.

Nov 07, 2011

(To respond to comment)Thats what past items are for, if it has ended, it shouldnt be in current items anymore, it should be moved to past items. So when the end date happens it should be moved to the past items, either on that date and time, or give it a day or two and then move it.

Oct 28, 2011

The only comment I'd make on this is as long as the items are still viewable somewhere (like closed auctions/drawings), so that if people are going back in to see the status or who won, they can still view it (or if the winner wants to view what they won, etc.)

I agree that only 1 person should be allowed to be logged into an account. There are other sites that will actually log you out automatically if anyone else logs in, or at least warn you that your account has been accessed at another address. To me, this is a HUGE issue of privacy and safety in regards to accounts.

Oct 24, 2011

I like to be able to use more than one page, I have one to the stocking calender, one to browse around stores, sometimes I save a store on one screen if I am waiting for something to list and then look around hyenacart on another browser, lol

Can you make it so the text automatically disappears when you start typing in the "Item Description", "shipping", and "Title" fields? It is a bit time consuming to first have to delete "Add item description here" or "Title" before I can start adding my own text. On the shipping, can you make it so that when you click the box under each field it will automatically remove "Not Offered" from the field?
Also, I am ecstatic that you added a drop-down calendar for individual stores. can you also add it for congos, as I have an individual store and am in 2 congos? Thanks so much!

Admin comment: Thanks for the request! The text now disappears on the "not offered" choices, there is no longer any default text when adding a new item in the congos, and calendars have been added to the start and end time on congos :)

I would love a way to automatically remove sold items after a few days, rather than manually having to go in and change the end date (when they originally had no end date). (Or perhaps I'm missing a current way to do this?) Ideally the number of days would be configurable, since some shop owners might like to leave sold items up so that people can see past work, however, I personally feel like they clutter up my shop, and would rather they be removed (or moved to a "recently sold" page so customers could still reference them). They shouldn't be deleted so that the links would still be available if used in the future or to research orders, etc.

The all listings tab would be nice if it would stay there when I'm adding items. I always copy my templates and then go in and fix each seperate one for my current stocking. I am currently having to copy a template in the all items tab, then after I click copy, it takes me back to the current listings tab, of which I have none. Its just another click that is irritating and time consuming.

Oct 23, 2011

Unless I'm missing something (quite possible!) this is still a huge nuisance. I click "all listings" and "all" for the categories, but each time I edit an item or add a listing it puts me back in that specific category and time (current, past, future)and I have to click "all listings" and "all" for the categories again.

I know things are still changing but I do not like the new change of how we view current listings. It'd be nice if it could have the option of "showing all" like how the daily calendar is rather then having to page through the listings.

Admin comment: There is a drop-down menu at the top right of the page that allows you to define how many listings are shown at the time. One of the choices is "All" :)

I would love to have the option of putting an expiry date on discount codes...and a start time for special sales (ie: Black Friday). As it is now, I have to manually set the code when I want it to start and make sure I remove it when the sale is over. Thanks!

I agree with this! I would LOVE a start and stop on the discount codes!!!

Oct 21, 2011

Yes, please! It would be so wonderful to have this and not have to remember to go back and remove the code.

I have many Canadian customers and I really wish I could give them the options of paying in Canadian funds. This should be an option that the sellers could add or choose not to have available. On Etsy you can select right away if you are shopping in Cdn funds or American. As it is now, when you go to pay from hyenacart, you can only pay in paypal with US funds. Please make Cdn funds an option....thank you!!

I would really like to see this option as well. In my etsy customers can choose their currency, could hc add that same feature? I hate to send my Canadian customers to shop at etsy all the time due to this one issue. Otherwise I have to accept payment manually and that sometimes cause over sells.

Feb 13, 2014

Yes, this is meant for paypal still as hyenacart only accepts US funds through Paypal...I want to be able to have the option of accepting Cdn funds through Paypal as well. But completely optional - for Canadian sellers mainly...

Oct 21, 2011

As long as this is completely optional. I don't accept other currency via paypal so wouldn't want to confuse anyone.

Oct 21, 2011

Surprised to see a negative...American stores could stay the same, but the option for Canadian stores to be able to offer Canadian payment options would be SO helpful...

I don't like deleting past/sold listings for fear there is a link somewhere that may break. Believe it or not I still get click throughs from posts that are 3+ years old. But having a huge amount of out dated items cluttering up my stocking page is irritating. It would be great to have the ability to archive them, and have them move to a separate page for management.

Would it be possible for sellers to have a connection to a merchant services account, like authorize.net so that customers can checkout using that system, rather than getting confused by paypal? (I've had at least one check out, but not pay because they didn't realize it was possible to use a credit card without having an account).

I have actually had multiple people totally lost/confused when trying to check out and have actually sent me multiple emails asking if I am going to invoice them, how do they pay, they don't have a paypal account etc. It really might be a good option. Most of my confused customers have been from nations like Austria, Sweden, etc. although I have had several confused Canadians as well, LOL :)

To prevent "dud" orders with no contact information (because shoppers can check out without registration) it would be nice that at least a valid e-mail address be required for checkout. This way, we can contact shoppers who did not leave any contact info (or bother paying for that matter).

Admin comment: This has been fixed. Shoppers must now enter a valid email address if they are shopping without logging in to an account.

Is there any way we can stop orders from coming through with no customer info? I get them often and there should at least be a email address that we can invoice. My listings are set as buy it now and it makes no difference at all. I even had one that had comments from the customer about how nice my stuff is but no info at all and she of course she did not pay.

Nov 01, 2011

I would love it if buyers had to be connected to a valid PayPal account to use hyenacart. I've had 4 sales in the last month that haven't been paid and when I went to invoice through PayPal, the email was not registered with PayPal. I would also like it if people with an international address were only able to hit buy it now if international shipping were an option in the listing

Oct 24, 2011

I think that an order shouldn't be able to be completed without entering payment information and/or contact information - if they choose not to register it with the site, that's fine, they can still be a "guest" and not have an account.

Right now this category has things like jewelry, bags, purses, ereader cases and scarves. Jewelry could be one category. Bags, purses and related items, wallets etc, could be one. Accessories could be its own. This could be scarves, socks, gloves etc

We pay a good and fair amount for premium advertising. At this point the money paid for this advertising is not nearly worth it. Most customers will not scroll down and view the whole page. I am not understanding why we should continue to purchase featured listings when we do not receive top billing on the first page. I am very disappointed with this change and would strongly suggest it be put back.
Thanks
tim.

Admin comment: Thanks for your input. At this point, we are willing to accept a reduced income stream from the featured listings ads in order to ensure that the front page of the site is as inviting as possible, and features only highly attractive / well-photographed items. If, in the future, we feel we have the capacity to screen images for the Featured Shops slots without causing significant delays in the posting of ads, we will revisit the idea of placing them at the top of the front page. Thanks!

If you could set it for buying in advanced, instead of right away, then that would help figure out what is good and bad,
you can have a set amount of featured spots available to buy each day for a wek in advance,
the vendor can select which day they want the featured spot, based on how many/if any is left for that day (have to buy 24 - 48 hours in advance from the time they want the spot to be featured) and submit the pic they would like to use, that way your team will have 24 - 48 hours to review the photos submitted and either approve or deny.

Oct 25, 2011

I agree, the featured spots are already expensive at $5 just for 24 hours and is on a rotational basis, having it on the bottom of the front page is taking away even more from the featured spots from being seen. I wont by featured spots again until they are moved as I find it is a waste of money.

The gallery is a great way for me to set up fabric options- I just wish I could separate things into different categories- ie.: Solid Minky, Print Minky, Cotton Prints, etc.
Alternately, just increase the number of galleries each store can have and we can use a different gallery for each type.

I've actually not found galleries helpful at all. I wind up putting all of my fabric options on another site and link out to it. I would love to be able to have it all within HC!

Oct 21, 2011

The galleries as they are now seem sort of like pointless afterthoughts, and very difficult to use. I definitely think it would wonderful to have the ability to have a real gallery - for me it would be having a page ON HC for my colorways instead of having to link to an outside site like photobucket.

Oct 11, 2011

It would also be nice to be able to have more than 5 pictures in each gallery so it could be more function for using for fabric choices. Also being able to comment under each picture would be helpful, too, so I could put the name of each fabric selection under each picture so it's easier for customers to choose which they like.

Love the new ability to define a pic size within congo listings- would love even more to see this extended to the thumbnail pics that show up on the congo front page- so all vendors within a congo have the same size thumbnails!

Admin comment: This would not be hard to do, but here's the hesitation: say you have a 1000px wide image being resized to a 125px thumbnail. That can be done by the browser, but it takes much longer to download that 1000px image than it would if the image were really 125px wide. That's not a big deal if there are just a few images on the page. But for the main page of a congo, there can be 50-60, even 100 thumbnails. If those are actually all large images being resized by the browser, the page will take *forever* to load. That's why there's never been html resizing of thumbnails for congos. I'm afraid sellers won't realize that is an issue. The way it is now forces sellers to resize their images nice and small for quick downloading by shoppers.
Please comment further. Otherwise, I may close this request without fulfilling it.

I love the definable image widths in the descriptions! I was wondering if it is possible to add the option of also having this for thumbnail images?? It looks so nice and professional when all the thumbnails are all the same size in our Congo... but right now it is a bit more work for members or guests to resize their images separately for the thumbnails (or I as a Congo admin do it for them). It would just be really nice if we could skip that step and trust the system to scale down everyone's images to the same width. We'll keep doing it manually if that's too much trouble... it would just be nice! :)

Dec 15, 2011

Okay, sorry I didn't see this when i made the same request. I appreciate your explanation! I would rather faster downloads for customers than it being easier on me. :) Wish there was another way to make it work...

Dec 15, 2011

Is it possible to require the Original image to have a max size to begin with before HC will allow it to work at all on the site?
I'm sorry - I don't know how all the back end work actually works :-)

Oct 11, 2011

Would it be possible to automatically set the desired size for the java upload for an entire congo?

Oct 09, 2011

I would love this. It would end so many headaches with people new to HD and teaching them about thumbnail editing.

It would be nice if you could specify when a code could expire or after X many uses. At the moment if I want a code to only apply once (or until a certain time) I have to keep an inventory in excel and hope I remember to go back and delete the code right after it's used, which can't always happen.

I would love this! I often give a one time use code to someone and it would be great to not have to manually go and delete it once it's been used.

With the prevailence of smartphones, it would be fab to have an Android app!

Admin comment: The mobile HC site has launched! It is optimized for smaller screens and should show up automatically when the site is accessed via a smartphone. You can toggle between the full site and the mobile site using the links in the footer of the main HC pages :)

Improve usability of seller's admin pages including ease of finding copied listings; better navigation of batch editing fields (it's not obvious what fields are available on which page); split current, future, past listings on to separate pages; include the ability to add listing templates; include better sorting and handling of order history; and batch edit of order history; 'stay signed in' option to avoid time-outs

Admin comment: This item is complete for now. A whole host of tools and usability fixes have been added to the admin pages including:
- Ability to batch edit order status
- Improved batch edit and quick edit pages for products
- Search fields added to order and product pages
- Persistent login
- Pop-up date chooser (with option to not use)
- Flash image uploader
- Copy listing takes user straight to editor for listing
- Improved organization of product listings (tabbed, paginated) with options to revert back to viewing all listings on a single page
- Addition of template capability for listings

I don't like deleting past/sold listings for fear there is a link somewhere that may break. Believe it or not I still get click throughs from posts that are 3+ years old. But having a huge amount of out dated items cluttering up my stocking page is irritating. It would be great to have the ability to archive them, and have them move to a separate page for management.

Allow sellers to batch edit order history so we can quickly update items as shipped or cancelled all from one page rather than clicking on each individual item in the Order History.

Oct 13, 2011

At the moment, if I am needing to see archived listings, I have to go to ALL products, or if I am in one category and I am trying to find an archived listing, it takes me back to ALL products/categories. Could this be changed so you can view the archived items IN the category they are in? It's such a pain to weed through hundreds of archived listings to find one, when I could find it much easier if it remained in the category I am working on.

Oct 11, 2011

I absolutely love the suggestion of adding listing templates. I have a lot of similar items, so copying is something I do... the end result isn't always pretty though, and ends up being reformatted. /sigh

It'd be nice to be able to quickly see if a customer is a repeat customer or just easier sorting of past orders overall. Right now orders placed on the 31st of a month are often on the page for the month they were ordered as well as on the next month's orders.

right now when you copy a listing it copies it and then randomly puts it in anywhere it wants within your listings. It'd be handy if it could copy a listing and either mark it as a copied listing (for the sellers eyes) or just automatically put it at the top or bottom of your listings.

In a listing with multiple options, I would like the option for index page to either say $$-$$$ or have text (like "Various", or "Click for more info", rather than putting the price for the base option, which can be confusing or misleading.

I have an About Me, Coop Policy, Yarn Info, Licensee, and Policies Page. I NEED to add a FAQ page and a Caring for your Wool page. Its too much to put all this on one page and not overwhelm people. It would be impossible to navigate with it all crammed together.
Is there any reason to be limited to 5 info pages?

Admin comment: You got it! Just changed the limit to 50 pages. And marking this item complete :)

I currently have "additional hosting" elsewhere to overcome the insufficient number of info pages I can have, but I DO agree this would be wonderful to have more extra pages built right in. Despite the html knowledge required on info pages here to neatly set up my information- it is still far less work than coding an ENTIRE page to fit with my shop here! I would love to see this if it is possible! Not to say I expect an unlimited number of extra pages, but more than what is currently available would be wonderful!

I see there is a "bath and body" section, but that doesn't really describe facial care products or makeup products. There is currently no section for these types of items, and people don't realize they are available. Would love to see a section for Beauty products with subcatagories, or at least more subcatagories added to the "bath and body" section.

Admin comment: Done! There is now a Face and Beauty category. We will be re-vamping categories and subcategories sometime in the future, but for now the category is there. Thanks!

Larger image size choices for the Java uploader would be great. I like 490pixel width for the main image in my listings, but I have to go through Photobucket to do this. If you allowed larger images I would totally upgrade my account.
Thanks!
Suzi MacDougall
www.puddlefoot.com

Merge Login requirements so that only one log-in is required for all of the site's features, rather than having to login to sell, use forum or buy. And make this singular login easily accessible for new users.

Admin comment: We totally agree that this would be ideal. Unfortunately, the way the site has grown and separate accounts created, there is no way to bring it back together under one overall registration / login system. However, we have implemented clearer navigation through the system, and all major parts of the site (shopping, forums, selling) have persistent login options, so for many cases, the user can stay logged in at all times and not deal with re-logging in.

I SO agree with the first poster (being able to move items between single stores and multiple congos)!! I have my own cart and stock 4 different congos each month so that would save me SO much time, and headache!! Please Please Please consider offering this!!

Oct 23, 2011

I would do just about anything for the ability to transfer listings between shops (ie. congos and my regular shop) within one login if ever possible!!! The work time saved by this would be greatly welcomed and appreciated!

Oct 03, 2011

Would love to be able to login with 1 username/password, and be able to access everything- and be able to transfer listings between my main cart and my congos.

Is there a way to customize shipping for additional items by destination? Adding a second item changes shipping costs dramatically for international locations. Right now, I have additional shipping charges for international buyers listed in Choices, on top of the additional item charge. But buyers don't always choose the right combination of shipping options, and if I have to send a new invoice, it's inconvenient and I incur another PayPal fee.
It would be ideal to have the cart calculate shipping by location and weight automatically.
Also, do Choices function differently now? It used to be that if the buyer chose the "additional item, international" choice, they would just get charged that cost once. Now they are charged that fee per item that they purchase.

I would love to know how many people have visited my store each day. This way I can judge when advertising is effective, when certain items are more popular, or even what day of the week or hour I get the most traffic. The more information provided the more helpful. Even if it could say which items were viewed the most.

Admin comment: As mentioned, this can be done via Google Analytics or Stat Counter. The code can be added to your store in the Counter Code / Footer section of the Store Design page. We prefer to leave the tracking of stats to the experts :)

Music can be added via html coding by the vendor themselves if they would like it in their shop and should not be site wide forced. Please no.

Sep 27, 2011

Agreed - HATE sites with music and will immediately leave them. They bog down my internet, wake my kids from a nap, and just generally piss me off. PLEASE NO!

Sep 23, 2011

Please NO!

Sep 23, 2011

I see this as an enormous turn-off as a shopper. I find sites playing music very annoying and inevitably don't stay on their pages very long. I play my own music while on my computer if I choose to listen to something, and loathe landing on a page with built-in audio trying to compete for "speaker time".

Sep 22, 2011

Another PLEASE NO MUSIC. If I am in the mood for music, then I have my own choices playing and I don't want to be forced to listen to something someone else picked out. I leave sites that do this, it is very annoying.

Sep 21, 2011

I agree with not a good idea. I will also quickly vacant a store with any sound. Often I'm online with kids sleeping or just enjoying my quiet time. I find it super annoying and kinda cheesy.

Instead of raising prices for everyone, have an option to upgrade to be a premium shop for a cost. This could come with extra perks, such as having the photos on the front page of HC be premium shops only. (would probably help weed out the not so great ones)

Admin comment: Thanks for the suggestion. We do not plan on implementing a premium shops option.

I don't want costs to go up, but if they have to I'd rather it be optional.

Oct 06, 2011

If the point or thought is that only shops with perfect pictures are going to upgrade their accounts, I think that is naive and foolish... I far prefer the idea that photos are checked by someone from HC's team for quality before posting on the main page, than to leave it up to the guise of "premier" accounts...

Oct 05, 2011

I do not see this helping anything with the pictures. I store could just pay the extra fee and still have shoddy product and picture. This would be a useless feature.

Anyone who has tried to run a BOGO (buy one get one) style sale on HC knows that this is an extremely painful, manual invoicing or refunding process. But, shoppers LOVE these kinds of sales! It would be nice to have a coupon code specific for this type of sale. The shop admin would enter the % off on the BOGO-style code and the system would automatically calculate the percentage off on the lower-price item for each higher-price item sold.

A small convenience, but a worthy one! I'm sure most of us have our vendor url bookmarked so we don't have to type it in every time we have work to do...we just click and there it is, right?
Well, wouldn't it be handy for the cursor to already be blinking happily away, just waiting for us to type our username and password in?

Add the option for the seller to hide the text at the bottom of the page that discloses how many shoppers are in the store. True, having many shoppers present might induce someone to buy a one-of-a-kind item before anyone else does, but showing few shoppers just makes the store appear poorly.

Yes, adding the ability to hide shopper count, but allowing the sellers to see it if its hidden. And, raising the amount of shoppers past 100

Oct 19, 2013

yes, I would definitely want to know my store visitation stats, but for newbies, it just looks pathetic to have one (or zero) shoppers online while they're working to build a clientele! I think private is best.

Oct 06, 2011

I think this is a nice idea, however, I just wanted to add that it would be nice for the shop owner to still be able to see this number (perhaps on the admin page), even if they choose to have it hidden at the bottom of the store pages.

Make it possible for the seller to hide or not disclose the number of any certain product that is available. Many of us are "small beans" businesses, but just because we only have 3 widgets currently instock, doesn't mean people need to know about it!
I don't think having a small inventory count induces people to buy (just in case they go OOS or don't reorder)...rather, I think it makes the product look poor, because perhaps it might not be worth stocking 50 of them, or perhaps they're not popular enough to do so. I figure the customer either wants it or they don't, whether I've got one or a hundred on my shelves.

Admin comment: This has been added as a "hidden" feature. If you set the quantity between 30,000 and 39,999 on a Standard listing, the quantity will not be shown in the store or listing view. As for showing number of items available in general, this has been done based on shopper feedback. Shoppers were getting frustrated clicking on categories or listings with nothing in-stock. To maintain shoppability, we will continue to show number available when quantity is not set between 30,000 and 39,999.

I realize that the "quantity in stock" is a vital part of the HC experience ... but I'm wondering if it may be possible to offer the option to disable this feature so that a product can remain "available" indefinitely. I don't want to list 999 (or other large number) as the quantity for fear it will appear as though no one wants my products. I'm sure it isn't possible/practical but I would love to not have to worry about the whole "number in stock" thing. Thanks for taking time to read my silly request :)

Nov 22, 2011

I would prefer at least if the amount available wasn't shown until the customer clicked on the actual item description/page. I don't think it's necessary to show how many are available till they're ready to add it/them to their cart. It's just more information cluttering the pages.
Likewise, in the categories view, I'd like to see the number of listings per category removed/optional. Either I'm interested in what the seller has in the line of hair-care or not. It shouldn't matter if I've got 3 or 30 items there. I'm generally in favor of a less is more approach in design, and one of the things that I think makes HC look ugly, is that there is so much text lying around that doesn't need to be there.

Oct 06, 2011

as a customer though if I want to buy 5 then I need to know that they have 5 available. I don't see how it would help to hide how many are in inventory.

I started a referral program on my shop. As of now I have to manage a spreadsheet on my computer with the person's name, referral code and email and any referrals that come in. Then I have to go create the coupon code that is the referral code, set up the 5% off for anyone using it. Then I have to pay close attention to every order to make sure I don't miss a referral, and cross check that it is actually a NEW customer. Something automated we could opt to use would be awesome!

I love the idea of a discount for repeat customers. In fact, I have a discount code I give them, and just hope they don't pass it along to other people. So far so good.

Sep 30, 2011

Replying to comment #1:
Yes, I reward my customers with $5 toward a free skein of yarn for each new customer that checks out using their referral code - which also give the new customer 5% off their order for using it. But its a PITA! LOL! A rewards point system for purchases also would be fabulous! As of now I issue permanent 10% off codes to my most prolific buyers.

Sep 23, 2011

If this means a way for customers to earn points for refering new customers then I'm for it. I'd also love to see a way to set up a customer rewards program for repeat customers.

Because I run a diaper service/retail store along side of my handmade items, there are times when 2 coupon codes would be nice. For example, say I am running a 15% off store wide sale, you would need to have a coupon code for the 15% off. But my local customers do not pay shipping, so I would need a code for free shipping, but as it is, only 1 can be used.

Maybe there could be a feature to specify certain codes applying to certain items? Like how the stocking page has the delete and preview check boxes... maybe there could be the codes listed and the ability to check (one or more) boxes? It could resemble the stocking page but in the discount codes page.

Oct 12, 2011

Local pickup, as a shipping option, would be great too!

Sep 26, 2011

This could get complicated. Because for the most part I do NOT want my customers to be able to use more than one code... it could frequently lead to me giving my merchandise away for less than cost.

A message showing the things that need feedback left - not by store, just by item.

Make it so that it does it so many days after the item is marked shipped :)

Oct 06, 2011

While I would like the ability to send a feedback reminder through the admin section, I would prefer this to be semi-manual. This is brought up in another request here as well... I don't like the idea of an automatic feedback reminder, specifically for lengthy custom orders. I don't want my customer getting a feedback reminder before they have received their item- so the option to choose when such a reminder would be sent would be far preferred to a strictly automated system. So while I would appreciate a reminder system, and understand that this would undermine the idea of a "combined" reminder, I would far prefer the option of when such a reminder is sent.

I want to favorite all the stores I want to, not just 30 or whatever it is. I do this constantly on etsy. Its how I navigate :)

Admin comment: Thanks for the suggestion! We've raised the limit to 300 stores, and we'll see how that goes over for now. Marking this complete, but feel free to re-request a higher limit if 300 isn't enough!

Embarrassingly, i didn't realize there was a favorites "limit", but agree with the original poster that I'd like to not be restricted in the number of shops or items I would like to "mark" for future reference or purchase- in the long run this seems sort of counterproductive from a business standpoint to limit such things.

Please find a nicer way to phrase my request, but I would like to see a slightly higher fee to weed out some of the riff-raff. $5 is nothing and it makes it way too easy for someone to list a cart full of low-quality stuff, or for the fly-by-night scammers to start, stop and re-start under a different name. It's time to bring quality back to HC.
Love,
Whitney
Naturally Luxe

Admin comment: This request is being closed. We do not believe that raising fees will filter out lower quality stores. Instead, we will be working to increase the visibility of the highest quality items on the site. Thanks!

I don't think raising the fee is going to weed out sloppy apples. But it would make some high quality small shops struggle with a tighter profit margin. Especially for someone like myself who is only able to run part-time. I can't stock in large numbers that would provide enough profit to cover the increase. I think general improvements to Hyena cart will attract better vendors.

Sep 16, 2011

I would only be ok with this after seeing proof of increased traffic and sales. Also, I would prefer it to be on more of a sliding scale vs. a set increase. Start at a flat fee per month and if you make X amt you pay a percentage of that up to a certain point. That way you can get more funds into the HC pot to keep up the cart and advertise but those shops that still struggle to make sales aren't drowning with extra costs and end up leaving HC, which would result in monthly money lost for the company overall.

On the left hand side there are always the most spotted items up for weeks at a time that are sold out, I would love to see if it is sold out then the next thing that was spotted and not sold yet be in the spot.

Admin comment: This is complete. We've also switched to showing items by image rather than text, which has been a long-standing request :)

"Spots" doesn't mean anything to an incoming shopper. And it's also confusing to differentiate between Most Spots and Spots Corner. I'd like to see the terms renamed to mean more to the casual shopper.

Admin comment: Thanks for the suggestion. This should be complete. Please let us know if you see any leftover "Spots" language :)

Searching on HC needs a major overhaul. It is currently not user friendly and in many cases not useable at all, and this is pretty critical for a shopping site. Some suggestions:
- Keystroke suggestions as you type
- Improved "look" of the results page: ability to see more results (maybe horizontal rows instead of one long vertical row), less text on the top of the page (make the options graphical), show links to related searches, lose the categories on the sidebar and use the entire page for search results and search options.
-More/Better/Easier to find options to refine your results by various criteria

Admin comment: Thanks again for these great suggestions. We've implemented the majority of them. Hope you enjoy!

I would love if people could shop and add items to their cart and then check-out with each store on a congo, instead of having to buy individual listings and then the store owner has the hassle of trying to send a combined invoice.

Admin comment: At this point in time, there are no plans to add a cart / multiple checkout for congos. Sorry!

A lot of my customers are going back and adding more diapers to their orders within our congo (but from my shop) and can't find their way back to their selections so they can pay. Anyway to either add a cart per store within a congo or make it a bit easier for them to find the ones they got so they can pay for them?

Apr 08, 2012

I agree! When I have mulitiple invoices on EBAY for example I have the option to pay them all together instead of paying each separately. Many of my customers are trying to buy two diapers at the same time and are not being able to find where to go pay afterwards and get confused why they need to pay twice if it's within the same store

Apr 08, 2012

Agreed.

Oct 05, 2011

It would be great if individual stores within a congo could also have a coupon code good in their store only, instead of a single code that everyone in the congo has to agree to.

Change the name of Hyena Cart to something that better depicts what this place is all about. Something to do with a handmade market and eco friendly shops. The name Hyena Cart is very difficult to explain to other people and I dont feel it attracts customers.

Admin comment: This item is being marked closed as we are not currently considering changing the name of the site.

This needs to go beyond country. It needs to go by a postal code system.I can have a 7 dollar difference in shipping charge from one side of the country to the other. A module that calculates from the sender PC to the recipient PC is the only accurate option that will prevent overcharges to customers (there can still be a handling fee added IF desired) as well as protect sellers from the guessing game roulette or from spending 15 additioanl minutes doing a shipping calc to half a dozen or more locales to get the numbers for listings.

Sep 15, 2011

I think updating the imaging and KEEPING Hyena Cart as the name is sufficient. Why is "Google" named Google? It doesn't matter....everyone knows the name Google, a word that didn't exist until Google existed. I'm nostalgic for Hyena Cart, even if an actual Hyena is not longer incorporated.

Sep 14, 2011

I don't think the name matters, either. What does 'Etsy' mean? Nothing, to me. I think it's likely better to stay with Hyenacart.

Sep 14, 2011

agree with comment #1
i dont think you need a name change just to re-brand and re-do the site look

Sep 14, 2011

I think it would be wrong to change the name of Hyena Cart. Hyena Cart is where my stores are and a part of. I am proud of it and have no problems explaining it. If I decide I don't want my stores sponsored on Hyena Cart, I will take them else where.

Admin comment: This is not a complete solution but shipping no longer defaults to lowest priced option. The shopper is forced to make a choice before completing checkout. A more extensive fix for shipping will be evaluated as a future project.

This would be great! As it is now I kind of average the cost of shipping, sometimes I come out ahead but more often I lose money.
I would like to add: I'd really like it not to default to the cheapest shipping option for the buyer. I had to stop offering first class because international shoppers always choose it. It seems like an option for them, because HC always defaults to the cheapest option available, instead of making you pick one from the drop down with no default, which I think would help.

Nov 03, 2011

This is the main reason that I don't sell certain items on HC. The shipping can vary greatly to different parts of the US. I wish the system had an API that could go to USPS and pull in the shipping cost based on zip code.

Oct 17, 2011

Although you *can* put it when you check out with Paypal I've had countless times (as a seller) when the buyer still got confused with shipping (even with the shipping shown in the listing). Having it integrated in HC would be more seamless and if it were doing the check out process there wouldn't be the "oh, now I have to pay shipping?" question that I've had customers experience when reaching the payment page.

Oct 12, 2011

I'm with the others, this is something that I have to deal with on a regular basis and it looks very unprofessional and like I am just after people's money when I have to email them and tell them they need to pay more for shipping. :(

Oct 07, 2011

Yes, I very often have international customers accidentally choosing first class US shipping. It is time consuming and seems unprofessional to have to contact them and then charge them more. Most often I will cover the difference and just pay it myself and that really adds up!

Oct 06, 2011

I'm not positive, but I think you can do this when the order hits paypal

Oct 05, 2011

It would be nice if it was something along the lines of Dharma Trading Co, where you enter the zip/country and it shows you all the shipping options/costs.

Oct 05, 2011

Ditto to the first comment. I don't like that people try to opt out of their shipping because the Canadian shipping I've set up is cheaper.

Sep 14, 2011

at the very least I'd like to see the correct shipping country mandated for where the shopper is registered. I have US shoppers choosing shipping to Canada at least a couple of times a week because it is the cheaper option so it defaults to it. Invoicing after the fact for $1.30 seems petty but it adds up to $135 a year I am missing out on because of this. Etsy automatically chooses the correct shipping cost for you.

While I would like the ability to send a feedback reminder through the admin section, I would prefer this to be semi-manual. This is brought up in another request here as well... I don't like the idea of an automatic feedback reminder, specifically for lengthy custom orders. I don't want my customer getting a feedback reminder before they have received their item- so the option to choose when such a reminder would be sent would be far preferred to a strictly automated system. So while I would appreciate a reminder system, and understand that this would undermine the idea of a "combined" reminder, I would far prefer the option of when such a reminder is sent.

A message showing the things that need feedback left - not by store, just by item.

Sep 13, 2011

Agreed. I would love this feature, but only of we could choose when-and if-it was sent.

Oct 06, 2011

I agree with Comment #1... while I would appreciate a feature like this, even if it was in any way a manual thing, I would prefer to be able to select when a notice like this was sent for basically the same reason already mentioned. I would hate to see this oddly sent when (per my policy or custom listing) my customer has not yet received their item and are already being asked for feedback.

Sep 21, 2011

I would only like this option if you could select when the reminder gets sent or if you could customize the wording. Custom orders combined with shipping from Canada can easily take more than 30 days to arrive and I don't need the customer getting a reminder that they still haven't gotten their package(which they do know the time frame when purchasing) but then the reminder will not be there when they actually need it.

Only quality pics to show up on front page-Vetting of Pics to ensure good rep of site

Some sort of vetting process that ensures that all pics on the print page are of nice quality items and that the photos are clear and crisp and of good quality. The photos people see first represent the site and they should be the best of the best.

Admin comment: This item is complete. All images on front page are being pulled from shopper favorites and vetted and approved individually.

I do agree that this would be a good change, however, perhaps it would be helpful if someone could tell us how to ensure our images are high quality. I know that my pictures look fine in my store (not blurry or grainy), but when I see them in the "favorites/spots" area, they all look like crud. I've wondered why that is and what I can do to fix it, but wasn't sure who to ask.

Sep 24, 2011

Keeping supplies off of the front page is something to consider, while I sell supplies, I totally understand the main draw to HC is the handmade items.

Sep 16, 2011

I had to go read the policies on etsy on this one. Every vendor/seller has the right to purchase the featured shop/showcase picture (whatever they call it on etsy)the picture just has to meet certain standards, if it doesn't meet these standards then etsy removes the picture and you are out your money. This can also happen if someone flags or reports your picture.

right now when you copy a listing it copies it and then randomly puts it in anywhere it wants within your listings. It'd be handy if it could copy a listing and either mark it as a copied listing (for the sellers eyes) or just automatically put it at the top or bottom of your listings.

Allowing customers to purchase without registering or easier registering

new customers are often scared away by the registering process and would prefer to order via email. It'd be nice if they didn't have to register or if it was instant as soon as they did register.

Admin comment: This item is complete. User registration no longer requires activation. Users can log in without receiving the confirmation email. When they do receive the email, it contains a link that allows them to log in directly, without needing to type in their information. The Forgotten Password code also now includes a direct login link.
Finally, it has always been the case that shoppers can purchase "Standard" listings in the single-user stores without registration.

Oh gosh, PLEASE yes! I've gotten quite a few comments from people on FB saying they have no interest in registering for yet another account so they won't buy from HC. I think it would be great!

Sep 23, 2011

While I don't mind that customer registers, and prefer that, I'd like to see the sign up process simplified- as someone else mentioned, having a first time customer "sign up" during the checkout process. It makes me wonder how many sales I have lost driving new people to my shop on HC only for them to have to register BEFORE they can do anything.

Sep 21, 2011

I see lots of sites that let a new customer register during their initial checkout process- like when you go to checkout, you either put in your username and password, or you click "New Customer" where you input all your information, and set up a password, and it then continues the checkout process as usual.

Sep 14, 2011

agree with the 1st 2 comments

Sep 14, 2011

Agree with the other person's comment...we need to make sure we have some security with those who are buying our items, but if the shopper needs to wait to be "approved", etc., they may lose out on a buy and not want to return to buy something later.

Sep 13, 2011

Due to security i think they should have to register but it should be automatic

It'd be nice to be able to quickly see if a customer is a repeat customer or just easier sorting of past orders overall. Right now orders placed on the 31st of a month are often on the page for the month they were ordered as well as on the next month's orders.

I loved the ease of use, and the pic quality, but I couldn't get the pics to upload in the right order. Like, I uploaded all four pics at once, but they showed up in my store in messed-up order from how I chose them. Went back and tried again, same thing.

Nov 25, 2011

I've tried it twice and couldn't get it to work. I like using the Java Uploader.

Nov 23, 2011

It seems the most recent versions of java are not working with the java uploader. This should be fixed within the next few weeks! Sorry for the inconvenience.

Larger image size choices for the Java uploader would be great. I like 490pixel width for the main image in my listings, but I have to go through Photobucket to do this. If you allowed larger images I would totally upgrade my account.
Thanks!
Suzi MacDougall
www.puddlefoot.com

Sep 20, 2011

This would make stocking SOOOOO much easier (that is to say, I'd stock more often if it were easier!)

Sep 14, 2011

I have tried the HC image uploader and the picture quality was HORRIBLE compared to photo bucket. I will not be using it again until I know it is fixed.

With all the changes, I'm unable to list new items...I've been trying all day and also opened a ticket. HELP!

Oct 19, 2011

PLEASE consider doing away with the creepy, gross hyena pushing a shopping cart. That is too literal. Let's think up something more evocative and friendly.

Oct 17, 2011

I agree that the site could use some freshening up, but I don't exactly agree with a name change. I fear changing the name is website suicide in terms of rankings and all of that that HC has built up over the years already. I don't think there is anything wrong with the name, would just like to see a new look and feel to the graphics, layout, and color scheme.