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Owner Resources

Owner Resources

At Heat & Glo, we’re here to ensure that you have the ultimate fireplace experience, which is why we’ve compiled an assortment of resources to help you with any potential issues you may have. Below you’ll find a comprehensive FAQ section, manuals detailing product features and installation, as well as video tutorials to show you how to clean, reset, and operate your particular fireplace.

If you have additional questions that cannot be answered by any of the following resources, please contact your local Heat & Glo dealer. Your dealer is your source for information regarding building codes, as well as all service, warranty, and parts questions – We do not ship parts directly to consumers. To find the dealer nearest you, click here.

Browse Heat & Glo's warranty section to download our current warranties, including the Hearth and Home Product warranty or Outdoor Lifestyles warranty. You can also register your product and keep up to date on service, maintenance and improvements that may enhance your product.