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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.

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Mike_Wong75

Jurong, Singapore

91101

Returning stay after 6 years...some improvements needed

I returned to this hotel with my family after my last stay 6 years ago. I still enjoyed its location and proximity to Dataran Pahlawan Melaka Megamall and Mahkota Parade. Although it is within walking distance, the hotel is separated by the busy main road - Jalan Syed Abdul Aziz, therefore it is still not recommended to walk across to get to the happening malls unless you choose to use a longer route to walk under the flyover to get to the malls. Remember not to walk alone to avoid being targeted by snatch thieves on motorbikes. Fortunately, free shuttle service to Dataran Pahlawan and Jonker Walk is provided by the hotel till 10pm, this is useful for those who do not drive around in the city.
The hotel staffs were very friendly and efficient. Early check-in was granted when I arrived at the hotel at 12pm (normal check in time is 3pm). Staff service was excellent, my request for additional towels, room slippers, toiletries and complimentary bottled drinking water was promptly attended. Room, bedsheets and towels were all clean and the beds were cosy with different type of pillows (soft and firm) provided. Wifi speed was OK, unfortunately only limited to 4 devices per room, not flexible when we have additional devices to connect. Flatscreen TV with local channels and cabel TV channels for all ages - News, Sports, Documentary, Cartoons, Movies, Music Videos and etc., so this is...I returned to this hotel with my family after my last stay 6 years ago. I still enjoyed its location and proximity to Dataran Pahlawan Melaka Megamall and Mahkota Parade. Although it is within walking distance, the hotel is separated by the busy main road - Jalan Syed Abdul Aziz, therefore it is still not recommended to walk across to get to the happening malls unless you choose to use a longer route to walk under the flyover to get to the malls. Remember not to walk alone to avoid being targeted by snatch thieves on motorbikes. Fortunately, free shuttle service to Dataran Pahlawan and Jonker Walk is provided by the hotel till 10pm, this is useful for those who do not drive around in the city.

The hotel staffs were very friendly and efficient. Early check-in was granted when I arrived at the hotel at 12pm (normal check in time is 3pm). Staff service was excellent, my request for additional towels, room slippers, toiletries and complimentary bottled drinking water was promptly attended. Room, bedsheets and towels were all clean and the beds were cosy with different type of pillows (soft and firm) provided. Wifi speed was OK, unfortunately only limited to 4 devices per room, not flexible when we have additional devices to connect. Flatscreen TV with local channels and cabel TV channels for all ages - News, Sports, Documentary, Cartoons, Movies, Music Videos and etc., so this is all right as well. Safe deposit box is provided in the room.

Buffet breakfast at Es.sense Kitchen with decent variety of local favourites, Continental and American delights. I liked the Roti Canai and Teh Tarik stations located outdoor. The staffs were all serving with a smile and service were excellent. We used the outdoor swimming pool in the evening and could enjoyed the sunset from the pool overlooking the Straits of Malacca.

Neverthesless, here are some areas for improvements picked up:

- A few ants crawling around on the dressing table, mini bar and bathroom, got a little irritated especially when I have food stuffs on the table.

- The room and lift access card reader were not very sensitive when you need to access the lift as well as opening your room door from outside. The direction of card insert and speed of insert do matter, you need to give a couple tries before you could press the floor button in the lift as well as to open you room door.

- Shower gel should be provided as default in the bathroom. Only shampoo, conditioner, lotion and bar soap were provided. Bar soap somehow is not ideal and hygenic when there is more than one person staying in the room.

- The shower curtain was a little aged and mouldy.

- Limited number of devices (up to 4 maximum) could be connected to room wifi.

Generally, besides the ants issue, we are quite satisfied with the hotel overall service and stay comfort. We requested for late check-out up to 2pm and was granted immediately, we were very thankful.More

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Date of stay: October 2018

Trip type: Travelled with family

Location

Rooms

Service

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Ask Mike_Wong75 about Holiday Inn Melaka

1 Thank Mike_Wong75

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

We checked in at the Holiday Inn Melaka on the 28 September and stayed 3 nights. Front desk staff were extremely helpful in assisting us. It was our first time visit to Melaka and we had to get their help more often. They were always polite and ready to explain in detail the directions to places we were interested in visiting.

The room was specious with all amenities provided. Breakfast was sufficient. Good price for a 4* hotel. Overall a pleasant stay!

Date of stay: September 2018

Ask Happytraveller201156 about Holiday Inn Melaka

Thank Happytraveller201156

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

This was our first time staying at a Holiday Inn and our first stop on our Malaysia trip. I have to say that overall we were very pleased with the hotel and its staff.

Location

While not located in the historic part of Melaka, the Holiday Inn is quite well situated for access to the river and is a short (15 minute) walk from Jonker Street. Nearby are a couple of shopping malls which are convenient if you are after a quick bite without going to the effort of going into town.

The hotel can feel quite isolated as it fronts a busy road, but it is trivial to turn left from in front of the hotel and pass under the road bridge. Continuing straight on will eventually get you to the riverfront.

Rooms

We stayed in a family room and it was very pleasant. The children’s bunks were separated by a wall and a curtain and the provision of some children’s toiletries and colouring in materials was very thoughtful. The room was quite spacious with plenty of space to unpack, although there wasn’t space to stow the luggage easily. The bed was comfortable and the bathroom acceptable. The shower was, unfortunately over the bath and a separate shower/bath would have been better.

The room was spotlessly clean.

Amenities

The hotel is well appointed and the gym quite acceptable. The swimming pool is very nice and the water beautifully warm.

Food

We ate only breakfast in the hotel and it was very nice. It was not wildly extravagant, but the variety and quality were of a good standard. The staff were friendly and helpful.

Staff

All staff we dealt with were friendly and helpful. They were extremely professional and prompt.

Other

A couple of other reviewers have noted issues with hot water and noise. I can confirm that the hot water can take a very long time to flow through we waited up to 10 minutes one afternoon for it to run hot. However, in the morning it was quite quick.

We were on the 12th floor and at night could hear the occasional noisy scooter or motorbike. I can see how it might keep a light sleeper awake. On one occasion I did hear the thud of bass late at night. It may have been the night club, but from the front of the hotel it was very faint.

Overall

We enjoyed our stay and would definitely stay again. A large chain hotel might lack something in personality, but the quality shows in the training of the staff, the quality of the facilities and the confidence you have in the service.

Date of stay: September 2018

Trip type: Travelled with family

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Ask AndrewU_11 about Holiday Inn Melaka

Thank AndrewU_11

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Good hotel with decent location near the city centre. Good breakfast spread and rooms were comfortable. Staff was friendly as well. Crossing to the Mahkota Parade area is a little bit of a hassle, but still manageable. Overall, pros outweigh the cons for this hotel, which still remains within walking distance of most places.

Date of stay: February 2018

Trip type: Travelled with family

Ask wheeoin about Holiday Inn Melaka

Thank wheeoin

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Location. This can be subjective so I would say this really depends on the individual...but for my wife and I, it was a little bit troublesome getting around as we almost always had to call for Grab... Shuttle bus service is provided but it is only good if you meet the timings otherwise you will end up on your own. Also, if you intend to walk anywhere, it will be a long walk to anywhere other than Makota Mall. Speaking of which, the hotel might be just behind Makota Mall but getting there means walking past a very busy street with cars going at high speed and your view might be obstructed by bushes... It is dangerous. To be completely safe, you have to walk a long way to the traffic light to cross - although everyone I saw simply went the way I was going.

The next negative would be the club blasting music all night with the base so strong you can hear it clearly despite being quite high up. This will affect ALL seaview units.

Those are really the only downsides.

The positives are quite a few~

The staff are all polite and kind, the lounge is reasonably priced with good music, the breakfast is good for the price, the bed is comfortable and the hotel is in generally well kept and clean.

I see a lot of families at this hotel as it gives off the resort vibe. Probably it is more suitable for families with children?

Date of stay: June 2018

Trip type: Travelled as a couple

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Ask jonahmobile about Holiday Inn Melaka

Thank jonahmobile

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

I stayed for one week. It was comfortable. We can enjoy lots of food such as Western, Japanese, Malaysian, Vegetarians, etc. as breakfast. You can enjoy music live in the hotel at night. You can buy drinks and snack at mini shop, but be careful, business hours is short.

Date of stay: September 2018

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Ask Coastal807996 about Holiday Inn Melaka

Thank Coastal807996

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC