Payment/Delivery Options

Base Miles Calculation

Additional Bonus Miles will be allocated for a journey in Business or First Class.

Any promotional bonus miles is not included in the display.

Voyager Base Miles displayed may differ from the Miles allocated in Voyager, depending on the final reservation. As a SAA Voyager member, you will receive these Miles on completion of your journey.Please ensure your Voyager number is inserted when completing your traveller details.

ABOUT TAX INVOICES

After requesting your Tax Invoice online ,a PDF document will be e-mailed to you within 72 hours,to the e-mail address provided.

If a Tax Invoice has been successfully generated from the South African Airways Tax Invoice System, the onus rests on the recipient to ensure that his/her mailbox has enough space to receive an e-mail - with a PDF attachment; and that his//her service provider or exchange server allows for delivery of such e-mails. South African Airways, can not take responsibility for undelivered e-mails due to any other reasons beyond our control including the above.

Prescribed details required from the South African Revenue Service on a tax invoices

Tax invoices must ordinarily reflect all the following details (Section 20(4)):

Infants do not qualify for Voyager miles.

Additional Bonus Miles will be allocated for a journey in Business or First Class.

Any promotional bonus miles is not included in the display.

Voyager Base Miles displayed may differ from the Miles allocated in Voyager, depending on the final reservation. As a SAA Voyager member, you will receive these Miles on completion of your journey.Please ensure your Voyager number is inserted when completing your traveller details.

Payment Options

Payment Options information

South African Airways (SAA) offers passengers different choices of payment when paying for their tickets. However, effective 30th September 2013, SAA will no longer accept cheque payments in South Africa.

Pay later

Our pay later option allows you to conveniently book a flight online, and pay for your ticket at any Airport or City Ticketing Office or Pick n Pay, Boxer and PEP stores (RSA only). This will give you the flexibility of paying by cash, credit card and other payment options accepted by our ticketing offices.

Tickets may only be paid for and collected within the country where your journey originates

Reservations not paid for within 24/72 hours (where applicable) will automatically be cancelled without any further notice

Pick n Pay, Boxer and PEP Stores (South Africa only)

South African Airways now offers you the convenience of paying for your airline ticket at any Pick n Pay, Boxer or PEP stores in South Africa. Simply go to your local store, present your e-mail confirmation and/or your 17 digit reference number to the check-out clerk and pay for your airline ticket.

A Passenger Itinerary and Receipt will be e-mailed to you once your e-ticket has been issued.

Please note:

This service is only available for reservations made through flysaa.com

Your booking must be an e-ticketable route.

A Service Fee of R110 (inclusive of VAT) per transaction will be charged for customers intending to purchase a ticket at a Pick n Pay , Boxer or PEP store.

If you want to do a part payment for only selected passengers in a reservation, please contact your nearest call centre.

MasterPass™

With MasterPass, we're reinventing how you pay for your South African Airways ticket. Use your digital wallet to pay for your airline ticket from any mobile-optimised device, including tablets and smartphones.

Click on 'Book now' to complete your payment. You will then be redirected to the secure MasterPass website to select your preferred payment method. Upon confirmation of your booking, a notification will be sent to you that your payment transaction was successfully processed by MasterPass. You have 15 minutes to conclude your transaction before the QR code expires.

Service fees in specific countries

South Africa

A service fee will be charged for passengers intending to collect or purchase a ticket at any City Ticketing Office, or domestic airport, including Johannesburg, Cape Town, Durban, East London Airport Ticketing Office:

Domestic departures: R200 per ticket (including VAT)

International departures: R500 per ticket (including VAT)

City Ticketing Office:

Domestic departures: R100 per ticket (including VAT)

International departures: R250 per ticket (including VAT)

Pick n Pay (South Africa only):

The Pick n Pay service fee is R110 per ticket (including VAT)

Please note: Service fees are not applicable when you pay online.

Mauritius

A service fee will be charged for passengers intending to collect or purchase a ticket at the SAA Town Office in Mauritius.

From

Economy class

Business class

Mauritius to Johannesburg/Durban/Cape Town

MUR1300

MUR2530

Johannesburg to Africa

MUR1300

MUR2530

Mauritius to Africa & Beyond

MUR2530

MUR3800

Within South Africa

MUR450

MUR900

United Kingdom

UK customers may use their Visa debit cards for payment online. Customers who wish to pay by maestro/ solo cards please select the pay later option and contact our call centre on 0844 375 9680 to make payment.

For credit card transactions in foreign currency your bank may charge you additional fees which are not included in the total amount shown on your booking confirmation.