Terms and Agreement

Terms and Agreement

Conditions of Use

Thank you for shopping with Luchi LLC dba Sprout Living. We will use Sprout Living throughout this document. Please read these conditions of use before using this site. By using this site, you signify your acceptance of these terms and conditions. We may modify these terms and conditions without your consent, so please revisit these section prior to using SproutLiving.com.

Terms and Conditions of Sale

These terms and conditions will apply to all purchases made from Sprout Living. whether you are ordering online or via phone. Please read this document carefully before placing your order.

Payment

Acceptable methods of payment include Visa, MasterCard, Discover, American Express and PayPal. We will take all the reasonable steps to keep your order details and payment information secure.

Your Agreement With Us

We will confirm acceptance (or otherwise) of your order as soon as possible, either by email (if your order is placed on-line) or by telephone (if your order is placed over the telephone). A binding agreement arises once we accept your order and payment will be accepted via your preferred method of payment.

Shipping Policy

You will have the option to select from the available shipping methods available. These may change from time to time. All orders will be shipped Monday – Friday. Depending on the method selected and other factors, shipping will be based on real-time calculations unless otherwise prompted. We will do everything in our power to ship orders within 24 hours. Tracking numbers will be provided upon availability.

Sprout Living or its affiliates are not responsible for any duties, taxes or fees associated with shipping or customs imposed in any respective receiving country. Sprout Living is also not responsible for any lost, stolen or damaged items that may arise during shipping, unless proven to be related to packaging or faulty products.

Refund Policy

ALL SALES ARE FINAL FOR OPENED/TAMPERED ITEMS. Items apart from the previous exception carry a 30-day return policy. They must be unopened, unless the product is defective. The customer is responsible for all return shipments costs, unless the product is defective. All returns are charged a 15% restocking fee. Prior to any return you must notify Sprout Living of your intentions.

Availability

All items are subject to availability. We can only guarantee availability whilst stocks last. If the goods ordered are unavailable, we will contact you with suggestions of goods of equivalent quality and price. We will take all the reasonable steps to ensure our represented stock levels are accurate.

Customer Service

If you have any queries or require further information regarding our products or your purchase, call us at 703-445-2390 and we will be glad to assist you. Alternatively, please use the contact form on this website, as this may ensure a quicker response.

Product Descriptions

Sprout Living has made every effort to display as accurately the colors of our products that appear on SproutLiving.com. However, we cannot guarantee that your monitor’s display of any color will accurately reflect the color of the actual product. While we try to be as accurate as possible, all sizes, weights and measurements quoted are approximate.

Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Legal Notice

Sprout Living does not warrant and shall have no liability for information provided in this site regarding recommendations concerning supplements for any and all health purposes. This information is provided solely as a guideline to be used when discussing a program with a health care professional. The claims made about specific nutrients or products have not been evaluated by the Food and Drug Administration. Dietary supplements are not intended to diagnose, treat, cure or prevent disease. Please consult with a health care professional before starting any diet, exercise or supplementation program. Sprout Living makes no guarantee or warranty, expressed or implied, with respect to any products or services sold, including any warranty of merchantability or fitness for a particular purpose.