Applies to:

Connect the speaker with its charging cable to a USB charger or a powered computer USB port. You may need to do this for the following reasons:

The battery may not be sufficiently charged. The battery must have sufficient charge to power up the speaker

The speaker has been disconnected from power and unused for 14 days. When this happens, it goes into battery protection mode. Brand new speakers are typically in this mode when they're first removed from the box

The speaker is unplugged and unused for more than three days with a remaining charge of less than 10%. When this happens, it also goes into battery protection mode