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Shop policies

Last updated onOctober 12, 2011

Welcome to my shop! I hand crochet every one of my hats myself. I am a one-person operation working out of my home. I use the best materials I can find, while still remaining affordable. Most of my hats are made with acrylic yarn, but I am happy to use organic, natural products if requested. These products cost a significant amount more which is why they are only available through a custom order.

Accepted payment methods

Pay with Visa

Pay with Master Card

Pay with American Express

Pay with Discover

Pay with PayPal

Buy with Apple Pay

Pay with Sofort

Pay with iDeal

Accepts Etsy gift cards

Payment

I accept Paypal.

If you don't have a Paypal account and want to purchase using your credit card, you will still need to select "Paypal" as your payment choice. You can use your credit card through Paypal without having a Paypal account. It is very secure and I will be able to receive your payment without having any of your credit card information. What is safer than that?

I only activate the "other" payment option when trading. Please do not select "other" unless we have agreed to a trade in advance.

Shipping

Turnaround time varies, but generally is about 3-5 days per hat. Please see my shop announcement for my current turnaround time.

I do not include a copy of your Etsy receipt or packing slip with your order. This helps save paper, and keep the package lighter to save on shipping. If you would like a hard copy of your receipt you are more than welcome to print one out from your Etsy account. Also, a receipt will be emailed to you when you order which can be printed out if you wish.

I try to keep shipping costs as low as possible, and only charge you for the actual postage. I may round up to the nearest dollar to cover my expenses of packing materials, gas money to drive to the post office, etc. I mail all beanies wrapped in tissue paper, placed in a large envelope. If you order a hat that cannot be flattened then I will ship it in a box. I do reuse boxes to try to save money on shipping, so your package may arrive in an Amazon.com box, etc. The boxes I use are in very good shape. I think it's important to be as green as possible and reuse shipping materials that are in perfectly good condition.

Refunds and Exchanges

If you are unhappy with your purchase I am happy to exchange it for you. Sorry, no refunds.

Additional policies and FAQs

I have yarn in just about every imaginable color, so if you see a hat design that you like in a color you don't, just let me know what color you would prefer.

All of my hats can be made in any size from newborn to child. Most of my hats can even be made in adult sizes.

I welcome all inquiries about custom orders and wholesale orders. Feel free to message/convo me with any questions.