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Delivery & Returns

Deliveries are made betweeen 9:30-18:00, Monday to Friday.

Please note that in the event of adverse weather conditions, the delivery times quoted below may be extended.

We do not accept any responsibility for damage to wallpaper, carpets, decoration, during delivery due to narrow staircases, small doors or any such physical difficulty that can be encountered during delivery.

India Jane only delivers to the ground floor unless goods fit in the lift, there will be extra charges in the event of any complication resulting in an aborted delivery.

RETURNS

We are sure that you will be completely satisfied with your purchase from us, however, we also appreciate that there can be slight variations in the appearance of an item that is depicted in a photograph to receiving something into your home. If you find it unsuitable or you’re not entirely satisfied with the item;

1. Please notify us within 7 days by telephone of your intention to return the product(s) on 020 8799 7166.

2. We request that you return products to us unused and in their original packaging.

3. Returned products (with a completed returns form) must reach us within 28 days of the original delivery date.

4. Please ensure that returns are packed and labelled carefully so that they are not lost or damaged in transit.

5. Heavy or particularly fragile goods can also be returned to any of our shops for forwarding back to the Distribution Centre. Items must be accompanied by a returns form before a refund or exchange is given. Refunds will not be processed by the receiving store.

6. Delivery charge is non refundable unless the item is damaged.

Returning Heavy Items

Heavy goods items can be taken away at the point of delivery free of charge. If you subsequently decide to return the products, it may take up to 28 days for collection and a restocking charge of £50 will be made to cover the costs of collection.

Please call our customer services department on 020 8799 7166 to arrange returns of heavy goods. Refunds will only be given provided we receive a completed returns form and on receipt of the item/s.

Returning Damaged Items

Replacements for exchange of damaged goods will not be dispatched until the original item has been received at our warehouse