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i guess i should have stated that i had the drive plugged up to a SATA to USB cable and the first thing i did was go to the disc manager. it shows up there as active.But no matter what i do i cant get into it. it was the main drive in a friends computer and has a lot of pics that he would like to retrieve

i agree with JohnC _21 , pulling the Data off using a Live Linux Distro and Booted from main PC , should work , apart from the Drive being faulty then maybe not.

Some data should be visible if the drive is ok , but User data may be locked { Booting Linux can can bypass this }.

Have you tried installing the drive directly to the Main PC internally if cabling is available.

If you still cant pull anything from the drive , you can then start to check the drive for faults or errors , Visit Seagate Website , and use the Tools they provide firstly , there are others around that may also help and JohnC_21 may recommend if needed.

I downloaded all kinds of tools for checking the drive and nothing comes up. i finally told him to take it to a shop and see what they can do. Thanks for the help anyway but if the shop can pull the data i told him to tellme what was wrong and hoe they got the data and i'l post the info

I downloaded all kinds of tools for checking the drive and nothing comes up. i finally told him to take it to a shop and see what they can do. Thanks for the help anyway but if the shop can pull the data i told him to tellme what was wrong and hoe they got the data and i'l post the info

So did the Scans say the Drive was OK ? Otherwise if not then theres the problem.

Let us know the results from the Shop attempting to retrieve Data or Repairing the Drive { If it was Possible }.