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The Kandyman was a pathological, psychopathic, robotic killer, employed as an executioner by the egocentric Helen A. It delighted in creating torture and destruction with confectionery. One of its favourite methods was drowning people in pipes filled with its "Fondant Surprise", a thick solution composed of boiling liquid candy.

It was a sadistic executioner with a very warped sense of humour, speaking with a squeaky, almost child-like metallic voice and producing a variety of deadly sweets to suit its role of execution for sadness. These sweets were supposed to be so delicious humans were unable to cope with the pleasure, overloading their senses and killing them. The Kandyman claimed most of its victims in this manner — "with smiles on their faces" — but it was perfectly happy to throttle them if they refused to co-operate.

Its external shell composed of recognisable sweets like liquorice, sherbet, marzipan and caramel. Kandyman was created by Gilbert M, with whom it shared an almost symbiotic relationship. (TV: The Happiness Patrol)

The Kandyman was tasteful killer but ruthless. The Doctor discovered that he could be stuck to the floor with lemonade.

The Seventh Doctor and Earl Sigma ran into the Kandyman after escaping the Happiness Patrol. The Doctor outsmarted the Kandyman, making it break open a bottle of lemonade and stick itself to the floor — it was forced to keep moving on the spot to try to get away from the spilled lemonade lest its external candy shell dissolve or stick to the floor. The Doctor along with Earl escaped, but later the Doctor returned to the Kandy Kitchen to confront the Kandyman, forcing it to retreat into the pipes. The Kandyman was killed shortly afterward when its external candy shell was dissolved in a pipe by a flow of its own strawberry fondant surprise, released by the oppressed Pipe People. (TV: The Happiness Patrol)

On April Fools' Day 2010, Doctor Who TV reported that the Kandyman was to return as the main villain in Matt Smith's first series.

After part two of The Happiness Patrol aired, HB Stokes, CEO and chairman of Bassett's, wrote to complain of the resemblance of the Kandyman to their mascot Bertie Bassett. An internal investigation by the BBC determined that the resemblance was coincidental and no copyright infringement had been committed. However, Stokes was assured the character would not be appearing in the series again.