State of Social Customer Service (Twitter Custom Timeline)

I will admit, this would not make a post traditionally – but I wanted to test a Twitter Custom Timeline.

I built one after a conversation I had with Martin Hill-Wilson (one of the sharpest, if not the sharpest, people in the forward frontiers of Social Customer Service; read his book; follow him on Twitter).

Here is the custom timeline, comments welcome underneath as always. BTW. remember that Twitter is read from bottom to top – wish they had a setting to change that – #LeSigh.