CQout - Frequently Asked Questions - Points To Remember When Selling

The description, condition and ownership of any item offered for sale is the sole
responsibility of the seller. CQout Online
Auctions acts as an intermediary in the sales process, but
offers no guarantee as to the quality, serviceability, legality or fitness for
purpose of any item offered for sale. Neither can CQout guarantee that a person offering
an item for sale has ownership or title of that item and the right to sell it.

Your listing must conform to our Listing
Rules , please take time to read these. An infringement of the
listing rules may result in a £35 fine!

CQout will refuse and may remove any items that are illegal goods without notice. For full guidance see:

When listing an item for sale, use the space and flexibility offered to give
the best possible description. This helps you maximise the value of that item and
minimizes the risk that a buyer will complain that the goods do not meet their
expectations. One or more photographs or graphics can be used alongside your written
description to help make buyers more aware of what is on offer.

The most important thing to remember in listing your item is that you cannot change
your mind and remove the item from the auction if it has received a bid. However you can close your auction early if there are no bids on it
as yet.

When the auctions closes, CQout emails both the Seller and the winning bidder
the contact details ( email, Tel. No. & address) to both parties..

It is then up to the Buyer and the Sellers to contact each other and make
payment and delivery arrangements.

You have 7 days in which to get it touch with each
other and conclude the deal, or you risk a
negative rating.

Both buyers & sellers have equal responsibility for
getting in touch with each other, so don't sit back waiting for an email
from the other party.

Goods should always be sent by a carrier that can track and confirm
delivery, Sellers are strongly advised to use a service with proof of
delivery. and depending on the value of the goods you should also make sure
they are
insured in transit. See Shipping, Postal rates & delivery charges
for further help

The Seller is responsible for getting the goods to the Buyer, if you
choose to send the goods by normal or uninsured post, you carry the business
risk if the item goes missing or if it gets damaged in transit

Recommended Procedure After Auction Close:

Sale confirmation email detailing total costs and
payment options is sent to buyer ASAP - no
longer than 48 hrs

1st reminder email is sent if no response from buyer
after 3 days

Final reminder email is sent if no response
from buyer after 7 days

You are required to issue a negative rating no later
than 14
days after the auction close if you still have had no response from the buyer.

If emailing doesn't work, try telephoning the other
party. (Emails can go missing, or a user maybe having PC or network
problems). You are encouraged to telephone the buyer at any stage
to establish communications but it is strongly advised that a seller does
attempt telephone contact before issuing a negative rating.

Issuing a negative rating will alert CQout automatically and we will take the necessary next steps, including refund of
seller's commission fees and suspension of buyer if either is appropriate.
See also retaliatory negative ratings

Sellers may use the "Sales
Management" page to follow the above procedures and send the appropriate sale confirmation, first & final reminder emails if necessary, all at appropriate
timing and suggested wording for the emails. Sellers qualify for a
commission refund only when the above procedure has been adhered to.