Shipping Policy

DecoCraft will notify customers as soon as the order is ready for pick-up.

Shipping Charges

Pickup

Free Pickup for Local area when crating is not required.

Deliveries

price to be quoted by our customer service representative.

Deliveries

Customer will be contacted by the freight carrier to arrange a delivery time. The customer must be present at the time of delivery to receive and inspect the shipment. The customer is responsible for unloading the product from “Back of Truck”. The driver’s only responsibility is to ensure the product is moved to the rear of the trailer. Many drivers will assist customers in the unloading process, however it is not required nor should it be expected. We recommend at least 2 people be present to unload the shipment.

Damaged Goods Information

We are committed to making sure you are satisfied with our products. Your order is inspected prior to shipment to ensure all items are in excellent condition before they leave our facilities. Although our products are packaged securely to prevent any damage it’s possible that in rare cases, damage may occur during shipment.

It is your responsibility to inspect the goods you receive immediately upon receipt for damage. If any goods appear to be damaged in shipment, please note it on the bill of lading, and contact us immediately. We will initiate a freight damage claim on your behalf & we’ll help you collect the money from the freight company.

We cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation on the Bill of Lading.

Shipping damage claims made more than 24 hours after the receipt of products will be denied.

If possible digital photos should be taken of the packaging and damaged goods & should be emailed to our customer service dept. at cs@decocraftusa.com in order to facilitate your damage claim.

Retain all packing and damaged material until inspection is concluded by the carrier.