Reporting

One of our most powerful benefits? The data.

Our software platform documents every aspect of every call. Parking owners and operators have instant access to data about how many calls were made on a given day, week, or month—really any period of time. The technology also analyzes the nature of each call. For instance, owners and operators can monitor how many entry/exit issues, ghost calls (accidental calls caused by drivers pushing the wrong button), invalid validations or permits, credit card payment issues, invalid tickets, or any other issues there are. This information can be analyzed for any particular period or length of time. No matter what types of problems arise, the data created by the system can help diagnose the issues and help parking operators address them more efficiently and cost-effectively.

CALL CENTER PERFORMANCE

As a customer, you’ll have access to the Parker Technology software platform, which includes real-time data and reporting, including this snapshot of call stats, which can be viewed hourly, daily, weekly or monthly. Essential metrics include: total volume of calls, average call volume per time period, average duration, average time in the queue, missed calls, disconnected calls and equipment failures.

Drilling into the data.

In addition to the snapshot metrics, you can drill into the call volume report and gate vend log, which display metrics for all individual calls and gate vends for the selected time period. This allows you to pull information or review the recording for a particular interaction, or for all interactions, by exporting into a CSV or PDF.

There are also charts, as shown below, that denote average call volume by day and by hour, to display which are most popular, providing valuable operational insights.

ISSUES & RESOLUTIONS

The issues and resolutions section provides valuable information for improving operations and customer service. For instance, if there is an excessive number of invalid tickets, that could be an indication that the PARCS equipment located at the entrance is malfunctioning and needs to be repaired or replaced. The same conclusion might be drawn if there is an unusually high number of credit card payment issues. Or, if there are too many invalid validations or permits, it could indicate that the permit readers are malfunctioning or that the equipment that creates the permits themselves is. No matter what types of problems arise, the data created by the system can help diagnose the issues and help parking administrators address them more efficiently and cost-effectively.

Seeing is believing.

One of our biggest differentiators is our patented two-way video technology. Within our software platform, you can review call recordings for up to 30 days (both two-way video and audio-only). Call recordings can help resolve any disputes that may arise related to a given situation, they serve as a powerful training tool for virtual ambassadors, and they have proven to be effective deterrents to gate-breaks and other malfeasance. Watch this call recording video to see the power of face-to-face communication.

Find Out More

Ready to learn how Parker Technology can improve the overall experience in your facility?

“I'd recommend to any of my peers to focus on parking operations and leave the calls to the Parker 24/7 Call Center.”

— Park-Rite

Detroit, MI

“We were excited to identify Parker Technology as a solution provider within the PARCS world. Due to the breadth of clients Parker Technology partners with, we are leaning on them as experts in this space to collaborate with us to provide the best solutions for our parking guests. They listen to us as a partner as we tackle the opportunities together; they are truly an extension of our own customer service team.”

— Greenleaf Hospitality Group

Kalamazoo, MI

“The Parker 24/7 Call Center helps us by providing top-notch customer service that is always on. Having that friendly face and helping our customers is tremendous.”

— AllPro Parking

Buffalo, NY

“Everyone at FlexePark is very excited about our new partnership with Parker Technology. It’s great to be able to work with another local company, and we’re looking forward to the improved support they can provide for our customers. This will help FlexePark continue to scale without losing track of customer support.”

— FlexePark

Indianapolis, IN

“Parker Technology enables us to deliver the personal, friendly experience that the City of Asheville wants every parking patron to remember.”

— City of Asheville

Asheville, NC

“Parker Technology has been a great addition to our parking facility here in Denver, definitely value add! The Parker team worked quickly in getting the installation performed and ensuring that all equipment was functioning properly.”

— Denison Parking

Denver, CO

“The customer service we receive from the Parker 24/7 Call Center is above any call center I have ever dealt with, or any on-site company we have used.”

— City of South Lake Tahoe

South Lake Tahoe, CA

“Parker Technology provides a quality call service to several of our garages. Answering all the calls myself previously, I was worried about quality control and how the CSR’s would handle the incoming traffic. I continue to be pleasantly surprised by their professionalism to my parkers and attention to individual unique details at each of my locations. Using their back-end software is very user friendly and I can listen and track all the calls from each location, spending very little time a day.”