Benchmarking

Benchmarking

Benchmarking is the process of comparing what you have with what the other guy has. Our process goes beyond the superficial to help you develop a deep understanding of the topic, solution, process, or dimension you want to study. Determining what level is appropriate, how to measure that level, and determining what that level is at another company requires a careful process to make sure that the right things are measured correctly so good decisions are made.

Sometimes, we want what ‘they’ have. Then we get what they have and find out it’s not what we really thought. It’s more than we need, less than we need. Not flexible enough. Technology is too important and too costly to implement without a thorough understanding of what it delivers and how that fits with your organization. You have to do your homework.

Initiatives

To establish the appropriate levels of comparison, benchmarks must:

…be quantified so that evaluations can be done

Gathering input and evaluations from a wide range of internal users, customers, and support organizations and competitors to make an assessment without having a logical measurement system will create a robust yet worthless data set.

…be focused on the right dimension

Quality benchmarking focuses on the right subject, as well as doing the benchmaking right. If what you benchmark isn’t relevant, it isn’t useful.

…relate to the decisions that will be made with the data

Understanding how the data will be used is key to the design and execution of a benchmarking project. Understand where the uncertainty lies within the organization so that a relevant exploration of the dimension can be made.

…be shared with the participants

Knowing that everyone will get to see and use the data elicits higher quality information. Why should someone participate in a meaningful way if they’ll never see the results?

Why ebusiness strategies?

ebusiness strategies helps you quantify, focus, understand how data’s to be used, and share the results. From technology implementation to services delivered to off-site mobile workers, our benchmarking experience is extensive. We use a process that quantifies each step. We’ve used benchmarking data to make decisions. And we’ve participated in the benchmarking efforts of others.

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