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Warranty & Installation

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Aquasana FAQs

Do I have to pay for a plumber to install the system?

Our countertop drinking water filter system is very easy to install, and it only takes a few minutes to do; no plumber is necessary. If you have any questions or need assistance, our technical support representatives at 866-662-6885 can walk you through the installation process.

How often do I have to replace the cartridges and how much do they cost?

We recommend replacing the cartridges after six months or 450 gallons, whichever comes first. Replacement filters cost $59.99, but you can save 15%, get free shipping, and extend your product warranty by signing up for our no-contract auto-ship filter replacement program, Water for Life.

Is this purified water?

No, and actually, purified water is not as healthy as filtered water. Purified water undergoes reverse osmosis or distillation, which strip everything out of your water - not only the contaminants, but also the healthy, natural minerals. Our system uses selective filtration designed to reduce contaminants from the water and leave in the natural healthy minerals like calcium, potassium, and magnesium.

How do I recycle the replacement filters?

Our company will recycle the filters for you, but we do not cover the shipping cost to return the filters back to us. In reality, the environmental impact of shipping the filters back to us outweighs the good of recycling. To recycle the AQ-4035 drinking filters yourself, remove the ends of the filters, recycle the plastic parts (which are appropriately numbered) and put the carbon either in your compost pile or garden (carbon is good for plant life), or just throw it out (since the carbon degrades quickly, and is a positive component in a landfill).

I'm a renter, so I can't drill or modify the plumbing. Which filter system should I get?

The countertop system is perfect for renters because it does not require a new hole in the counter. To install an under counter system, you can remove the existing sprayer or soap dispenser in your rental and install our faucet in its place. This option will not damage or permanently modify your plumbing. When you move out, you can easily remove the system and reconnect your plumbing back to normal.

What size adapters do you send with the countertop system (for the diverter hose)?

13/16 and 15/16 male.

What size is the chrome collar on the countertop system (on the diverter hose)?

55/64-27 female.

What does TDS mean?

TDS is the acronym for Total Dissolved Solids, the amount of dissolved minerals and metals present in water. TDS meters tell you the concentration of dissolved minerals and metals, but are not an accurate measurement for contamination. Aquasana products reduce and remove harmful TDS like lead, but selectively retain or replace healthy dissolved solids like calcium, magnesium, and potassium.

What is BPA? And why are people concerned about it?

BPA stands for Bisphenol-A, a contaminant found in most plastics. BPA can adversely affect your health if consumed at high levels. Aquasana drinking systems do not contain BPA, and our filtration process reduces existing BPA.

Does having hard water mean it is contaminated?

Hard water is more of a nuisance than a health risk, and is not necessarily contaminated. Most water sources in the USA are considered hard. Hard water is generally safe to drink, after it has been properly treated.

What is soft water, and is it safe to drink?

Having soft water just means you have a lower concentration of dissolved minerals in the water (primarily calcium and magnesium). Soft water does not mean clean water. Your water can be soft and still contain contaminants.

What is selective filtration, and how do Aquasana systems filter drinking water?

Selective filtration is the process of sub-micron filtration, micron filtration, adsorption and ion exchange, all of which selectively reduces chemicals, heavy particulates and most dangerous heavy metals from the water while maintaining healthy minerals like calcium, magnesium and potassium.

How do I know if an Aquasana system will be compatible with my faucet?

The only faucets the AQ-4000 water filtration system will not be compatible with are the 2-in-1 faucets that have a detachable sprayer at the faucet opening. The AQ-4000 will fit most standard faucets and also comes with two adapters. If your faucet happens to be a non-standard size than the hose connection or adapters that come with unit, you can take your aerator to the plumbing section at your local hardware store and have it measured. After you know the size of your aerator, contact technical support with the size and we will see if we carry the right size adapter, and we will send it to you.