FAQ - Item Sizes, Shipping, Payment, etc.

How accurate are the images compared to the actual products?

Pavilion has an impressive studio, and an equally impressive veteran photographer. She creates high quality showcases for our products — which has grown into an image library of over 15,000. Additionally, we try to describe various attributes, such as color, clearly and concisely. Dimensions and volumes are also included in most item profiles. Some images, depending on your screen size, will be wider/higher than the item you will receive. Before purchasing, please read the descriptions and dimensions. If you have questions, our customer care team at1-888-762-4457 will help you.

Where can I find customer reviews?

While we create a review system here, Amazon provides excellent customer reviews for many of our products. Check out Pavilion's Amazon Store, sorted for your convenience, for more details.

How do I use coupons or promo codes?

We offer coupon codes on the site, through our emails, and on our Facebook, Pinterest,Instagram, andTwitter pages. Knowing the latest code isn't necessary. We have devised a new convenient system that will automatically apply the best available code. If you would like to change your shipping options, or maybe you have a different promo code, that can easily be done in your Shopping Cart.

What forms of payment does Pavilion accept?

Does Pavilion accept orders placed outside the US?

We do not directly accept orders outside of the United States. You can find our products onAmazon and oureBay Storefront. Additionally, check with your local retailer, or use the advanced store locator, to see if they carry our products. If you would like to become a wholesaler and sell internationally, please read the benefits, terms, & conditions.

How long will it take to receive my order?

Estimated shipping time is 3-5 business days in the US. Please allow extra time during holidays. We also offer two-day and one-day options. Enter your zip code in the shopping cart to compare.

What is the status of my order?

Please use our advanced order status checker. You need either your order number, purchase order number, or customer code (located on the top right of the screen to the right of your name). Secondly, you need either your ship to zipcode or your email address.

What if I receive something damaged or defective?

We are sorry that your order was below our high standards. Our customer care team will help you, give you options, and make you happy. Please contact Pavilion Customer Care at 1-888-762-4457 for a Return Authorization Number and product replacement, credit, or refund. We are available Monday-Thursday 8:30 am to 5:00 pm EST, Friday 8:00 am to 4:30 pm, or by email at info@paviliongift.com.