Application Support & Maintenance

Contrary to being an overhead cost, application management can turn out to be an advantage to your business. This will only happen with the right strategy and an innovative process.

After spending a huge amount on developing custom applications, facing a downtime is the last thing your business needs. Moreover, about 15 to 20 percent of the cost of developing an application goes into maintaining the application software. It is, thus, eminent for enterprises to opt for the most cost-effective solution to support their applications.

We, at Sensiple, understand your needs and assist you with our Application Support and Maintenance (ASM) services. We provide constant maintenance and support while reducing cost through our onsite-offshore model. You get access to new functionalities and enhancements in your existing applications.

Apart from providing some of the most sophisticated, business aligned and innovative software to our customers, we are equipped with the necessary experience and expertise to provide 24/7 support. Through our regular patches and systematic monitoring, you will never have to worry about application downtime.

We manage applications built using a wide variety of technologies. Sensiple’s expertise spans Microsoft Technologies, J2EE, Java, Oracle, SAP, as well as other platforms, databases, languages, software, and enterprise applications. Ultimately, we help provide a robust, simplified, scalable, and efficient IT landscape which aids in a seamless process flow and uninterrupted business transactions - making sure you stay ahead of your competition.

How are we different:

Our convenient Service Level Agreements (SLAs) that are always met, no matter what

Our “collaborative approach” - our plan involves working with you to understand what is important for your business

Our customer relationships are defined by - Clarity, Celerity & Utility – through which we strive to achieve a zero incident status

Our Support and Maintenance Approach

Our Support and Maintenance Process

Support: Level 1

Service desk support

Monitoring, ticket generation through SPOC

Incident response and resolution

Support: Level 2

Production support for server, applications, and database

Deep technical support and deployment

Ensure SLA compliance for incident response and incident resolution

Ticket updation and escalation as required

Support: Level 3

Bug analysis, fixes and deployment support

Preventative maintenance, fixes and deployment support

System endurance improvement through root cause analysis (RCA), fixes and deployment support

Minor/major augmentation and deployment support

Provide full support to Level 2 team for all-hands-on-deck production issues

Business Stand Points

Right match - Are you sure your current applications meet your business needs?

Solution - Enterprises today keep a close watch on the applications being used in their organizations. Also, they ensure that these applications meet their business needs to improve productivity and efficiency. Sensiple provides application support and maintenance services that use an innovative process by which managing downtime threats and application bugs becomes a breeze.

Solution - Enterprises today measure the TCO of their existing application along with its effectiveness. This helps them decide whether they need to go for a new application or stay with the existing one. Sensiple's SensASM services help your existing software gear up for the changing technology and meet your business demands. This not only helps reduce your TCO but also improves your ROI.

Solution - Enterprises need to keep a close eye on both technology and business due to the day-to-day changes involved. Consequently, they have to make sure that their software meets their business demands. Sensiple, with its decades of experience, offers our SensASM services that help you match latest trends to your applications for a better performance.

Solution - Application support and maintenance not only means being aware of the source code but also being able to relate to your business challenges. Sensiple, with its large pool of multi-skilled resources, is well-versed in different technologies and possesses strong domain knowledge. We help you understand the key business challenges faced in today's competitive world, plus provide a quick solution to meet your specific business needs.