3 notification service. You will be entitled to install and use such Upgrades and/or Updates up to the number of licenses for which You have purchased Maintenance. Use of Upgrades is subject to the restrictions of the EULA provided with the Upgrade. costo adicional, al servicio de notificación de Revisiones de Novell. Usted tendrá derecho a usar e instalar tales revisiones (Upgrades) o Actualizaciones hasta por el número de licencias sobre las cuales compró Mantenimiento. El uso de las Revisiones está sujeto a lasrestricciones del EULA que se provean con las Revisiones. Technical Support. Novell will provide technical support services as described in the then-current, region-specific, support services guide published on the terms of which are incorporated into this Agreement. The level of technical support services to which You are entitled under the VLA Program is determined at the time of purchase. 3.2 Installed Base. If You purchase Maintenance for a Software product(s), You must purchase Maintenance for all copies of the Software product(s) installed. For example, for those Software products on which Maintenance is sold via Novell's price lists on a perserver basis, each copy must be installed on a machine corresponding to the Maintenance sku or part number describing such product (e.g., a 2-cpu annual SUSE Linux Enterprise Server Maintenance sku cannot be used to cover a copy installed on an 8-cpu machine). Any unauthorized use of Maintenance will be treated as a material breach of this Agreement. If You wish to increase the number of copies of the Software product installed, You must purchase Maintenance from a Reseller for each additional copy installed. Upon renewal, Your submission of a purchase order or payment of Maintenance fees will be deemed a representation of the number of copies of the Software receiving Maintenance benefits. To transition licenses that are not at the current product version, in order to include them under Maintenance, You must upgrade, at the discounted Upgrade price, the licenses to the current Software version. Soporte Técnico. Novell proporcionará servicios de soporte técnico según se indique en la guía de servicios de soporte, vigente, para la región específica, publicada en cuyos términos se incorporan a éste Acuerdo. El nivel de servicios de soporte técnico al que el Cliente tenga derecho bajo éste Programa VLA ésta determinado all momento de la compra. 3.2 Base Instalada. Si Usted adquirió Mantenimiento para un producto(s) de Software, Usted debe comprar Mantenimiento para todas las copias del producto(s) de Software instalado. Por ejemplo, para aquellos productos de Software para los cuales el Mantenimiento se vende a través de la lista de precios en base a por-servidores, cada copia debe estar instalada en una maquina que corresponda al sku de Mantenimiento o número de parte que describa tal producto (por ejemplo, un sku de Mantenimiento de SUSE Linux Enterprise Server anual de 2-cpu no puede ser utilizado para cubrir una copia instalada en un equipo de 8-cpu). Cualquier uso no autorizado del Mantenimiento se considerará una violación de éste Acuerdo. Si Usted desea aumentar el número de copias del producto de Software instalado, Usted debe comprar Mantenimiento de un Revendedor por cada copia adicional instalada. A la renovación, su entrega de una orden de compra o el pago del las tasas de Mantenimiento se considerará como su declaración del número de copias de Software que reciben los beneficios del Mantenimiento. Para transferir licencias que no se encuentren en la versión actual del producto, Usted deberá efectuar el upgrade, al precio descontado del Upgrade, de las licencias hasta la versión actual. 3.3 Ordering Maintenance. Unless the VLA Price List allows You to purchase multi-year Maintenance for the relevant Software product, the Maintenance fee will be calculated and paid for on an annual basis. All Maintenance fees are paid in advance. Each Maintenance period shall expire at the end of a one-year period (or the end of the multiyear period), no matter when during such period the Maintenance was purchased, unless Novell and Customer agree to synchronize the Maintenance on the Software. 3.4 Refunds. If this Agreement is terminated due to Novell s breach of this Agreement, Novell will refund any Maintenance fees paid for the time period past the first day of the month following the termination date. Maintenance fees are not refundable except as expressly provided in this Agreement. 3.3 Ordenando Mantenimiento. Salvo que el Precio de Lista del VLA le permta a Usted el comprar multi-años de Mantenimiento para el producto de Software respectivo, la tarifa de mantenimiento será calculada y pagada de forma anual. Todas las tasas de Mantenimiento se pagan por anticipado. Cada períoo de Mantenimiento debe terminar al final de un período de un año (o al final del período multi-anual), sin importar cuándo fué adquirido el Mantenimiento durante, salvo que Novell y el Cliente acuerden sincronizar el Mantenimiento del software. 3.4 Devoluciones. Si éste Acuerdo se terminara por el incumplimiento de Novell, Novell devolverá cualquier tarifa descontada de Mantenimiento pagada para el período de tiempo que va desde el primer día del mes siguiente a la fecha de terminación. Las tarifas de Mantenimiento no serán devueltas salvo lo que se indique en contra de ésto. 4. CONSULTING SERVICES. 4. SERVICIOS DE CONSULTORIA.

7 8.1 Indirect Damages. TO THE EXTENT ALLOWED BY APPLICABLE LAW, NEITHER NOVELL NOR CUSTOMER WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES WHETHER UNDER CONTRACT OR IN TORT (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR INTERRUPTION OF BUSINESS, LOSS OF BUSINESS, LOSS OF PROFITS AND LOSS OF USE OF DATA) RELATED TO OR ARISING OUT OF THIS AGREEMENT, EVEN IF THE BREACHING PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS SECTION DOES NOT APPLY TO VIOLATIONS BY EITHER PARTY OF THE OTHER PARTY'S INTELLECTUAL PROPERTY RIGHTS. 8.1 Daños Indirectos. HASTA EL LIMITE PERMITIDO POR LA LEY APLICABLE, NINGUNA DE LAS PARTES SERA RESPONSABLE DE CUALQUIER DAÑO O PERDIDA INDIRECTA, ESPECIAL, INCIDENTAL, O CONSECUENCIAL (INCLUYENDO, PERO NO ESTANDO LIMITADO POR ELLO A, PERDIDAS DE GANANCIAS, NEGOCIOS O DATA) RELACIONADOS U ORIGINADOS COMO RESULTADO DE ESTE ACUERDO, AUN CUANDO LA PARA QUE HA INCUMPLIDO HA SIDO AVISADA DE LA POSIBILIDAD DE TALES DAÑOS. ESTA SECCION NO APLICA A LA VIOLACION POR CUALQUIER PARTE DE LOS DERECHOS INTELECTUALES DE LA OTRA PARTE. 8.2 Direct Damages. Novell s liability for damages of any type arising out of or related to this Agreement shall be limited to the greater of 1.25 times the actual amounts paid by You for the licenses, service, or deliverable in question, or US$10,000. This subsection does not apply to any damages for personal injury or tangible property caused by the negligence or willful default of Novell. 9. GENERAL. 9.1 Choice of Law. The Agreement will be governed by the substantive laws of the State of Utah without regard to its choice of law provisions, unless the laws of the state, province, or country of Your domicile require otherwise, in which case the laws so required will govern However, if Your principal residence is in (a) a member state of the European Union or (b) a member state of the European Free Trade Association (c) the Republic of South Africa, or (d) Canada, the governing law is that of the country of Your principal residence (and for Canadian customers, the law of the Province of Ontario). If Your principal residence is in any other country in Europe the applicable law will be the law of the Federal Republic of Germany. If Your principal residence is in the Middle-East or Africa (except South Africa), the applicable law will be the law of England. To the extent allowed by applicable law, the terms of the United Nations Convention on the International Sale of Goods will not apply, even where adopted as part of the domestic law of the country whose law governs the relationship Each party will, at its own expense, comply with any applicable law, statute, administrative order or regulation. An action at law under this Agreement may only be brought before a court of appropriate jurisdiction in the state whose law governs this Agreement under the terms of this section. If a party initiates legal proceedings related to this Agreement, the prevailing party will be entitled to recover reasonable attorney s fees. 9.2 Assignment. Neither party may transfer or assign any right or obligation set forth in this Agreement without the 8.2 Daños Directos. La responsabilidad de Novell por daños de cualquier tipo que resulten de o en relación con éste Acuerdo estará limitada al máximo de dos veces las cantidades reales pagadas por Usted por las licencias o servicios/ entregables en cuestión, o US$ Esta subsección no es aplicable a la responsabilidad de Novell de indemnización por propiedad intelectual descrita arriba, ni es aplicable a cualquier daño por lesiones personales o daños tangibles a la propiedad ocasionados por negligencia o violación intencional de Novell. 9. DISPOSICIONES GENERALES 9.1 Elección de la Ley. El Acuerdo se regirá por las leyes substantivas del Estado de Utah sin consideración a sus disposiciones sobre la elección de ley, a menos que las leyes del estado, provincia, o país del domicilio de Usted lo requieran de otra manera, en cuyo caso dichas leyes regirán No obstante, en si la residencia principal de Usted está en: (a) un estado miembro de la Unión Europea o (b) un estado miembro del Área de Libre Comercio Europea o (c) la República de Sur África o (d) Canada, la ley aplicable será la del país de residencia principal de Usted. Para un Cliente con residencia principal en cualquier otro país en Europa, la ley aplicable será la ley de la República Federal de Alemania. Para un Cliente con residencia en el Oriente Medio o Africa (excepto Sur Africa), la Ley aplicable será la Ley de Inglaterra. Dentro de los límites permitidos por la ley aplicable, los términos de la Convención de las Naciones Unidas sobre la Venta de Bienes no serán aplicables, aun en aquellos casos donde sea adoptada como parte de la ley doméstica del país cuya ley rige la relación Cada una de las partes, por cuenta propia, cumplirán con cualquier ley, estatuto, orden administrativa, o regulación aplicable. Una acción de ley bajo éste Acuerdo puede unicamente ser llevada a una corte de adecuada jurisdicción en el estado cuya ley gobierna éste Acuerdo bajo los términos de ésta sección Si una parte iniciara procesos legales relacionados con éste Acuerdo, la parte imperante tendrá derecho a recuperar los honorarios razonables de abogados. 9.2 Cesión. Ninguna de las partes podrá transferir, o ceder cualquier derecho u obligación establecida en éste Acuerdo

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