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Vincent, now aged 79, suffered from a cyst in his middle ear. On 6 April 1998, he had a mastoid exploration during which the surgeon transected the facial nerve.

This left Vincent with left-sided facial nerve palsy. An attempt to regraft the nerve was made at the original operation, but was unsuccessful. The left facial weakness caused severe interference with eye closure, feeding, speaking, facial expression and facial appearance.

Liability was admitted by the defendant, but there was a dispute in relation to quantum which was resolved only shortly before the trial.

The case was conducted by Paul McNeil and eventually for £45,000, which Vincent was happy to accept.