Automatic notifications — alerts via email and SMS

Automatic notifications

Automatic notifications via email and SMS

Keep up to date about your next flights.

TAP has just launched a new notifications service that aims to improve contact with each one of its customers.

In order to use this service, passengers must provide their mobile phone number and/ or email when booking so that they can receive information regarding the status of their flight and access all the information necessary for a travel experience without surprises.

In the initial stages this service will send notifications in Portuguese and English in relation to certain situations regarding flight status:

Changes to the flight scheduled: changes that occur to the departure;

Readjustments: any change of flight date, flight number or route;

Change to the departure gate: whenever there is a change to the original departure gate, passengers are informed via SMS;

Notification of when check-in desks open: passengers are informed that they can check-in online or on mobile devices and, closer to the time of travel, passengers are reminded that they can check-in early, if they haven’t already done so.

The notifications are only sent to one of the contacts on the reservation, regardless of the number of passengers. If you want to be kept up to date on your next trip, make sure your contact numbers are correct on your reservation and, in case of any doubt, just contact TAP or your travel agent.