Another bad connection at Qwest

A reader sent me a copy of a missive he recently sent to Qwest CEO Ed Mueller in response to this letter. From the sound of it, even Qwest’s junk mail is junk. But I’ll let him tell it:

May 31, 2008

Edward A. Mueller
Qwest
1801 California St.
Denver, CO 80202

Re: A Really Good (But Tragic) Laugh

Dear Mr. Mueller,

I sincerely hope you have been given this letter by your staff so
you can read it yourself.

I am both a small business and a residential customer of Qwest.

Through the Qwest Sullivan Central Office in Aurora, CO I have
business wired line phone service, residential wired line
service, and ADSL service. All of this is wired to my single
family residence, about 1,000 feet from the Sullivan Central
Office. In addition I have Qwest brand cell phone service.

Repeatedly I receive communications, both printed (see attached)
and by phone, from Qwest people offering to help me with my
communication needs. I even have a note from you (attached)
wherein you offer a “free personal account review”. In your note
you did not provide a phone number to call or, USPS or email
address. I guess I was supposed to find that on my own.

Countless Qwest employees have communicated with me over the
years about my phone related services. The problem is that not
one of them has been able or equipped to discuss my needs and
accounts related to BOTH residential AND business AND ADSL AND
cell phone service.

Everyone who has called me promises to get
back to me regarding all of my communication needs; however,
nobody ever does do that.

Please feel free to call me any time about this matter. If
nothing else we can have a good laugh regarding the differences
between the pots and pan business and the phone/communication
business.