Online_appendix - Deck the Halls With Boughs of Holly to Soften Evaluations of
Service FailureNewtonJoshua D.WongJimmyCasidyRiza2018<p>Online_appendix for Deck the Halls With Boughs of Holly to Soften Evaluations of Service
Failure by Joshua D. Newton, Jimmy Wong, and Riza Casidy in Journal of Service
Research</p>