Windows 10: [URGENT] ASUS Laptop plugged in but not charging

[URGENT] ASUS Laptop plugged in but not charging

Hi,
As the title says, My ASUS G551JW laptop is not getting charged when I plug-in to the battery. I tried system restore which didn't work as I got an error (0x80070091). I have no idea what is wrong with my laptop and I hope it is just a simple fix.
Thanks in advance.

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How old is the ASUS? How long does it run with the AC adapter unplugged? What does the message say on the battery icon in the Notification Area? I have an ASUS X555L that showed no charging until I let the battery get down to 20% then plugged the AC back in and it has worked ever since.

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Hi @Berton
Thanks for the reply. It is 2 years old and the message on the battery says plugged in, not charging. I never tried to run laptop with AC adapter unplugged. For now, it shows 1 hour 48 minutes at 78% battery.

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Hi @Steve C
How much should the voltage be? Is there a software where I can check the status of my battery?

Look at the sticker on the charger transformer / brick. It should state the output voltage. The open circuit voltage shown by the voltmeter should be slightly higher than this.

Windows has a battery meter in the notification area which you may need to enable. There are many battery apps on the Store - just search for battery. You can also run a battery report with this command which dumps a battery report on your desktop

Hi @Steve C,
Here is the battery report from cmd. I noticed that in the report my battery was changed 2 times which I didn't. Also, when I checked now the battery seems to be working but I am still uneasy that it may be repeated again.

Sure. I would change the battery. In the report, I saw battery changed 2 times, do you happen to know what it was about? Also, do I have to take my laptop to a technician ot can I just it by myself and it wouldn't be a problem.

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Also, do I have to take my laptop to a technician ot can I just it by myself and it wouldn't be a problem.

It depends, usually a Notebook will have a removable battery but some of the newer, thinner, lighter models need to have the whole back/bottom cover of the Notebook removed to get at it, my ASUS X555L does as well as my MacBook Pro.

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