Your picture must be in one of the following formats PNG / JPEG / GIF / BMP. It can't be more than 3000x3000px nor more than 3 Mo and must imperatively represent your marine animal.
If you think it's a bug please inform the support.

Follow the advice given on your marine animal management page (a selection of bonuses adapted to your marine animal is shown) and purchase bonuses corresponding to the best abilities of your marine animal.

-Check that your premz' account has been debited with the amount corresponding to the bonus price. If your account has not been debited, repeat the operation. If it still doesn't work, please contact us.

-Check that it is not a consumable bonus. For example, the bubble of Theia bonus is a consumable bonus that doesn't appear on your marine animal's sheet.

-Check that it is not a bonus intended for your game. For instance, the pack of 25 hourglasses bonus is usable for your game, for all your marine animals.

-If your situation doesn't correspond to any of the cases above, contact the support indicating the name of your marine animal and the bonus that he/she should have got.

You must deserve them by selling great quality marine animals, winning contests organized by the game team, by accumulating the progress stars, by getting rewards for your groupings, by receiving gifts offered for your loyalty... It is always possible to win premz', without purchasing them, by playing well!

Don't forget to validate your email addresses each time if you register for a free game for example: many offers will not be validated if you don't confirm your registration to the service thanks to a link sent to your inbox for this purpose.

It is sometimes necessary to wait a little before receiving them. If you don't receive anything, note that we do not control this offers and that this mean it is not reliable at a 100% to get premz'.

-Your reserve Shellz' account can be debited very quickly at each daily update. It depends on numerous elements: the wages you set for your employees, the extra jackpots to win during ocean challenges.

Sponsoring consists in suggesting your friends (in real life) to play Oceanzer. If they do so you will then become their mentor in the game and get numerous advantages! Ask them to indicate your username when they register to be sure to become their mentor.

-There is a minimum time period and it's set at 15 days.
-You don't have enough reputation points. You need at least 0 reputation points.
-You don't have enough shellz' to take good care of them. You need at least 500 shellz'.

- You need to visit and play with your marine animal before you can compete in an ocean challenge.
- Check that your marine animal meets the ocean challenge conditions. For example, your marine animal must have a minimum health and strength level.

You must manage your ocean reserve better by checking the costs (some costs are debited automatically during the daily update of the game). In order to do this, check precisely your reserve Shellz' statement, you can filter by operation type to get a clearer view.

Have you tried to raise the offered wage? When you post a job offer, an indicator shows you the current average wages for the related job.
You can also contact directly the players of the game to offer them a job in your ocean reserve (private job offer) or hire external contractors. These are more expensive, but you can get rid of them at anytime.

Each player is responsible for the safety of his/her password and must protect his/her password. We can't intervene if a player logs in to the account of an other player using his/her password.
We advise you to respect the following rules:
- choose a password mixing figures and letters ;
- avoid passwords easy to guess (your name or nickname, birthdate, area where you live...) ;
- don't note your password anywhere ;
- if you play on a coputer that can be used by other people, don't "remind" the password when the browser suggests it ;
- don't give your password to anyone. Even the Oceanzer team will never ask you for your password.

Any uploaded picture must respect certain conditions concerning the picture and its properties:
- format GIF or JPEG ;
- size: 2 Mo maximum
- resolution: 3000x3000px maximum.
If the upload seems in progress for a long time without ending, it's probably because the picture is too heavy. Resize it to make it smaller or compress it.

No. Oceanzer is meant to be a fun and entertaining activity. That's why you don't need to pause your game, you have no obligations! This means that if you go on holiday, stay away from the game (during exams, for example) your game and your marine animals won't change!

The website is optimized for Internet Explorer, Mozilla Firefox and Google Chrome, used by more than 98% of the players. To fully enjoy the game, it is recommended you use latest version of one of these browsers.
If you use an other browser (Safari, Opera...) or an old version of the recommended browsers, we strongly advise you to change.

If you want to be a moderator on Oceanzer, you need to be very active in the forums and express yourself well without any spelling mistakes. We will contact the most active and conscientious players to become moderators.

To make friends quickly, you must first introduce yourself on the forum in the provided section. Then discuss on the forum about what you like and you will naturally make new friends. Lastly don't hesitate to make friendship requests directly through the payers' sheets, make friends is essential to improve well.

We offer a very important special advertising display for key accounts on the entire website. Don't hesitate to contact us to get further information about our audience and a personalized quotation corresponding to your communication needs.

We offer partnerships to websites with high number of visitors. Don't hesitate to contact us to get further information about our audience and a personalized quotation corresponding to your communication needs.

Oceanzer is a community game moderated 24/7 by a specially dedicated team of moderators who have considerable technical means to: remove reputation points, suspend an account for an undetermined period, filter/delete any message.

What's more, your child's account can be configured any way you like so you can choose the messages they can receive. They also have a black list to block messages from certain players.

In case of insults or abuse, the Oceanzer team will systematically hand out IP addresses and any other information to the right authorities.

Oceanzer must be considered as a fun leisure activity for your child. The game doesn't force your child to log on every day to take care of their marine animals. Their game won't change if they don't log on.

We simply advise that parents set a time slot when their children can have fun on the Internet, whether it be on Oceanzer or any other website.

Simply choose the length of subscription and then subscribe with one of the various means of payment: SMS, credit card, Paypal... You can join the Oceanzer Club for a low price. Take advantage of it to improve your gaming experience!

To extend your subscriptions, you just need to subscribe again. You don't need to do it if you registered through credit card or Paypal: your subscription is in those cases automatically renewed, without having anything to do.

If you purchased by SMS, you may receive them only after a few hours. Please wait.

For the other means of payment, if you don't receive them or if you have any problem, write directly to the support of the service provider of the micropayment. You will find its contact in the payment form.

Contact micropayment service provider's indicating your code, the mean of payment you used and the number you entered to get it. You will be told if your code is valid or not. You will find its contact in the payment form.

If your code is valid but you don't manage to validate it, contact the Oceanzer customer support by filling the contact form below indicating IMPERATIVELY your code, the mean of payment you used and if it is a purchase of premz' or of a subscription to the Oceanzer Club.

Click on the big button "Need of premz'" at the top of the special offers then click on "Contact the support" and follow the intructions. You can ask your questions directly to the operator who manages the special offers.
The Oceanzer support doesn't manages the premz' acquired thanks to special offers, it is necessary to contact the competent operator.

Go to your premz' statement and see the reasons of your spendings of premz'. If you never did those actions, change your password and/or secret question, someone may have used your account without you knowing.