Central Logic is the Transfer Center software used by HCA Transfer Centers which provides a wide variety of reports that show physician transfer choices, number of transfers, payor mix and other valuable market intelligence. These reports will be made available to hospital leadership.

Yes. There has been significant data gathering on hospital specialties, transport providers, contacts, etc. conducted prior to the opening of the Transfer Center. This information will be available to agents, additionally, they will receive specific training to obtain needed information from all callers.

Escalation Protocols have been built and will be used as needed to address these situations. Generally, the on call hospital administrator will be notified and the sending physician will be referred to the next facility.

All inbound and outbound calls will be recorded. Robust reports are available from the Transfer Center recording software for all transactions. The audio is not part of the Medical Record, it is used for quality control purposes and is available to hospital administrators if there is a need.

The go live schedule was determined based on Meditech Market and other criteria related to geographic markets. The “go live” date is when all of that facility's transfers are to begin to go through the South Transfer Center.

The Transfer Center will support Behavioral Health transfers. However, this is a specialty admission that requires qualifying criteria. The TC does not (at this time) do qualifying for patient admissions.