How can we help you?

How can we help you?

คุณต้องการให้เราช่วยเหลืออย่างไร

Grab မွ ဘာမ်ားကူညီေပးရပါမလဲ ?

តើខ្ញុំអាចជួយអ្នកបានយ៉ាងដូចម្តេច?

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My account is disabled

In the event of any violation of the guidelines, we will be responsible for investigating and taking appropriate action.

If you have a valid explanation, you can appeal to be back on our platform. Only appeals made via this form will be taken into consideration.All appeals will be subjected to a review by Grab to uphold the standards of our driver community.

As such, appeals that will not be accepted follows as below:1) Caught gaming the system2) Banned for safety, security reasons, driver rating or serious disciplinary issues3) Failed in background check (based on record from SPAD, JPJ, PDRM)4) Drivers who were SUSPENDED and not BANNED5) Drivers who were BANNED for LESS THAN 30 days6) Drivers who have appealed before but not successful

Kindly contact our customer service number at 1300806688 to check on your status only if you have submitted an appeal and do not receive any email within 14 working days.

Kindly note that if we find further proof of irregular/suspicious activity when in a review of your appeal, we reserve the right to take legal action.

ประกาศ

Hotline Maintenance

We would like to inform you that due to unforeseen circumstances, our customer hotline is currently unavailable. If you are experiencing difficulties with our services, kindly submit a ticket via the Help Centre.

Hotline Maintenance

We would like to inform you that due to unforeseen circumstances, our customer hotline is currently unavailable. If you are experiencing difficulties with our services, kindly submit a ticket via the Help Centre.