What problem does WebEngage solve?

Get amazing customer insights with targeted surveys

With WebEngage surveys, we do something very simple - help you connect with your visitors by
letting you ask short questions. These questions can be targeted to a specific audience. For example, only to
visitors who come via Google search, or to visitors who come from certain geographic locations, or to first time visitors
, or to visitors who have spent at least 60 seconds on your site ... the list goes on. Using our rule
builder, you can specify a combination of these rules for every WebEngage survey.
Sounds exciting?

Drive conversions and generate leads from visitors on your website, in real-time

Have visitors on your site but no sales or leads? Run proactive "need assistance?" or "give us your
details to get a coupon code" surveys. Optionally, apply rules to target such surveys only at your
SEO/SEM traffic. Don't you just love us now?

World's simplest feedback management and customer support solution

We mean it - get up and running in seconds

Get a customizable feedback tab, feedback form and ready-made feedback management inbox. While you
focus on managing your website and business, we make sure that this critical piece is taken care of
without any hassle. Say bye to overtly complicated and expensive customer-support/ticketing tools.
Say hello to the awesome WebEngage Feedback solution.

Custom fields, automatic screengrab, multi-admin dashboard - you can't be asking for more

First thing first - you don't need to change any code on your site to do this

Yeah, we put in a lot of hard work to make this happen. So, marketers, take charge - now run all
your promotional campaigns uninhibited because you don't need any dev support whatsoever. Push
messages on your site with ease. Create a Notification, assign rules and activate. Go live!

Thousands of online businesses love us!

As a SaaS solution, we are releasing new features to our customers on a weekly basis, and needed a
way to notify our customers in real-time as we deployed them to our app. We use WebEngage's
notification tool, and target the notifications based on cookies that we set in our application
to reach a desired subset of our users. When we have questions about how much customers value our
features, we use WebEngage's survey tool to gather input, and refine recent releases ...
read more

Brandon TerryProduct Manager, Procore Technologies

At Makemytrip, we use a wide variety of tools - ranging from customer support to marketing
tools etc. When I came across WebEngage, the idea just seemed fabulous; not only did it promise
easy collection of feedback but also made conducting hyper targeted, on-site surveys look like a
piece of cake. We immediately decided to give it a go. And within the first 14 days of pilot,
the team at MMT loved it.

WebEngage is an excellent customer feedback tool to be used with your new and existing client base.
They have a great way to export reports which saves a lot of time and resources for our company. The
customizable feedback widget is very useful and well designed. Very simple to use which requires a
one-time code that is added to your main web page.

My personal favorite feature is the ability to
see a quick overview of survey responses from the dashboard without downloading an excel file.
Straight to the point! ... read more

Why use WebEngage?

WebEngage lets you build your own contact/feedback form to collect feedback. You can easily measure voice of customers and alongside also get a sense on overall customer sentiments using our real-time sentiment analysis on those feedback emails.

Using our on-site surveys, you can seek user inputs on your website in different areas of your product workflow - whether it is about measuring customer satisfaction post purchase or generating leads on your website or measuring the effectiveness of your new product releases ... you can do all of this with ease without having to fiddle with any code on your website.