Customer Reviews

DATA COLLECTION & USE

All client information gathered by electronic means whether it be data from form submission or telephone calls are held in strict confidence by us and will not, under any circumstances, be distributed to a third party without your prior permission and in accordance with the Commonwealth Privacy Act of 1988. We utilise added security features such as SSL encryption, user authentication and verification and also have the following measures on our website to ensure your information is secure, such as use of a secure server, IP restrictions, secure passwords and user names.

PERSONAL INFORMATION

When you are asked to submit personal information, we will explain how we will use it, why we are requesting it and inform you if we want to pass the information onto anyone else.

DATA DISCLOSURE TO OTHER PARTIES

Under no circumstances will we ever disclose your information to other parties without your prior consent unless we are obligated to in accordance with Federal law.

INFORMATION MISUSE

We will take reasonable steps to protect the personal information we hold from misuse, loss and from unauthorised access, modification or disclosure.

Within our websites, you will find user options regarding the use of your personal information by us and we will act accordingly with all of your preferred settings and these settings will not be altered by us in any way.

POLICY AVAILABILITY

Our Privacy Statement is found on all our websites, can be downloaded and printed, and is available at request via other means such as fax.

DATA ACCESS & UPDATING

Only staff specifically trained in our Privacy Policy Division will have access to your confidential information. If we no longer require your information or you request that it is to be withdrawn, it will be deleted from our databases accordingly. Personal information gathered will also be provided to you upon request but will incur a processing fee of AU$25.COMMONWEALTH GOVERNMENT AGENCY OR ORGANISATION PROTECTION OF IDENTITIES

The Privacy Act does not over-ride specific legal obligations relating to use or disclosure of personal information. “Law” includes Commonwealth, State and Territory Legislation, as well as common law. If we are required by law to use or disclose personal information we have no choice and must do so. In accordance with the Act, if an organisation is authorised by law to use or disclose personal information it means the organisation can decide whether to do so or not. The authority is there but the organisation can ultimately use its discretion accordingly.