LaunchPort FAQs

The LaunchPort BaseStation and Sleeve require no installation. Simply slip a Sleeve onto an iPad and plug your BaseStation into a wall outlet. The LaunchPort WallStation installation is designed for most people to perform on their own or with the help of an electrician or handyman. For a list of installers, please visit CEDIA.net.

Where does the LaunchPort WallStation system get power, once installed in a wall?

The LaunchPort ships with an AC to DC converter that is used to power the LaunchPort system in a wall. Low voltage wire is run from the power source to the installation location of the WallStation. Low voltage wire can be a Category cable like CAT 5 or CAT 6 or can be two-conductor wire like 16 AWG speaker wire. The LaunchPort WallStation power interface is a 2-pin Phoenix connector.

Can I hardwire the Wallstation to AC power?

No. The LaunchPort Wallstation cannot be wired directly to 110/220 AC high voltage. The Wallstation requires the use of DC low voltage from the provided power supply in order to operate.

The LaunchPort WallStation can operate with a supplied voltage of 12-15V DC. The required Amperage is at least 2A at this voltage. The included WallStation power supply converts 110-240V AC to 15V 2A DC, providing a total of up to 30W output.

Can I power the WallStation with PoE?

No. PoE is 56V DC, and exceeds the maximum voltage a LaunchPort WallStation can take. Any power source the provides 12-15V 2A DC to a WallStation can be used.

Can I use the WallStation with a yacht, aircraft or vehicles 12V DC circuit?

Yes, if the vessel is providing 12-15V 2A DC locally to the WallStation.

Can I order replacement parts for my LaunchPort? Yes. Please visit the LaunchPort Support page to view a list of service parts that may be ordered.

Does LaunchPort get warm?

Yes, and this is normal and safe. Most electronic devices emit some degree of heat. Heat may be higher during peak charging scenarios or if the LaunchPort is installed in direct sunlight.

How does LaunchPort charge my iPad?

The LaunchPort system uses inductive charging technology to charge your iPad. Inductive charging works by transmitting power between two electrical coils or transformers. If you have an electric toothbrush with a charging dock containing no conductive elements, you are already using inductive charging technology in your home. Because there are no conductive connections, LaunchPort safely delivers over 12 Watts of power over-the-air. Also, when your iPad is not connected to a Station, the Station falls asleep and operates below 1 watt of power, making it compliant with European low energy standards.

Does LaunchPort charge my iPad in the same amount of time as my Apple Power Adapter?

Yes.

Will my iPad’s battery wear down faster while connected to a LaunchPort system?

No. Your iPad determines its own consumption of power. Thus, there is no difference between charging an iPad on a LaunchPort system or using an Apple iPad power supply. iPad is designed to maximize its battery's lifespan and charge cycles.

What do I do if my LaunchPort system is not working correctly?

If your LaunchPort system is not working as expected, please connect with our technical support team by filling out a technical support inquiry at the bottoms of the main support page.

What is the LaunchPort warranty?

All LaunchPort products contain a one-year warranty from time of purchase. For full warranty terms, please read the warranty.

Dampen a microfiber cloth with a small amount of water and wipe the desired area on the device. This method may be used for all LaunchPort products. Cleaning your products in this way will ensure that the finish of the products will last and that the electronics inside will not be affected.

My iPad/Sleeve will not charge when I dock it on my Wall Station or BaseStation?

Please read the LaunchPort Troubleshooting Guide.

Can I use CAT5 or CAT6 cable to power my LaunchPort?

Yes. You can group the eight conductors of a CAT cable into two groups of four conductors, keeping note to match the colored strands on each end. The two groups may be terminated to the Phoenix connector on the WallStation and Wall Plate at the location of the power source. The CAT cable can be up to 50 feet long.

What size is the Launchport Power Supply Connector?

The iPort Power Supply is an AC/DC 15V 2A Power Supply with a 5.5x2.1MM Barrel Plug Connector.