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Patrick D

Buffalo, NY

79134

Decent for an airport hotel

This particular hotel is one of many hotels surrounding Heathrow that are meant to service overnight visits for meetings or other connecting lights. All of these hotels are serviced by a shuttle service that stops at all terminals (there are several shuttles depending on which hotel you are going to). You need to exit your terminal and find the hotel shuttle board that tells you which shuttle you will be on. It will also give you the schedule for that shuttle. Upon getting on this shuttle you must pay for your ticket (one way or round trip) in british pounds (I believe it was 5 pound one way). The total time from the international terminal to the Crowne Plaza was about 10-15 minutes. It would be great if this service was free and offered by the hotel, but it isn't and no hotels in this area get away from this.
Check In: Was a bit messy, I stood in the IHG platinum line and the staff sort of ignored that and services people in the regular queue first.. However I was early and they did give me early check in early into my room which was much needed after a long flight.
Post check in I went to my room which was well appointed. Mini bar, power adaptor, good bed, small but decently appointed bathroom. The sleep quality was a little rough as there was some noise from cars and...This particular hotel is one of many hotels surrounding Heathrow that are meant to service overnight visits for meetings or other connecting lights. All of these hotels are serviced by a shuttle service that stops at all terminals (there are several shuttles depending on which hotel you are going to). You need to exit your terminal and find the hotel shuttle board that tells you which shuttle you will be on. It will also give you the schedule for that shuttle. Upon getting on this shuttle you must pay for your ticket (one way or round trip) in british pounds (I believe it was 5 pound one way). The total time from the international terminal to the Crowne Plaza was about 10-15 minutes. It would be great if this service was free and offered by the hotel, but it isn't and no hotels in this area get away from this.

Check In: Was a bit messy, I stood in the IHG platinum line and the staff sort of ignored that and services people in the regular queue first.. However I was early and they did give me early check in early into my room which was much needed after a long flight.

Post check in I went to my room which was well appointed. Mini bar, power adaptor, good bed, small but decently appointed bathroom. The sleep quality was a little rough as there was some noise from cars and the airport, but this is almost to be expected from an airport hotel. The hotel does have wifi, but the signal was a bit spotty in my room.

I then proceeded to use the gym/pool, which is actually an attached club that is loosely affiliated with the resort. Walk up, give them name and room number and you get full access. The gym and pool are workable, but this place is dirty and a bit run down. All the equipment you need is there, but it is all dirty and in rough shape. The locker rooms are the same deal so I would recommend changing/showering in your room.

The bar/restaurant were very passable and the food was decent.

Check out was seamless and the shuttle back to the airport was right on time and on schedule (seriously I doubt it is ever late, and it will not wait for you). Same exercise as before the shuttle does charge, so have your return ticket you paid for on the way in handy or have cash to pay. Definately give yourself some time to get to the airport (30-40 minutes) as the shuttle stops at a lot of other hotels on the way. Also, when it drops you off at the terminal there is a walk to get to check in.

Good stay for an airport hotel. Check in and gym need a bit of...More

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Stayed: May 2014, travelled on business

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Ask Patrick D about Crowne Plaza Hotel London-Heathrow

1 Thank Patrick D

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

This hotel was okay. They require guests to pay for wifi which I found a bit annoying since most hotels offer this service for free. (Especially ones close to a major airport.)

The rooms were clean and the staff was fine. The shuttle to the airport was convenient but again you could have gotten this from another, better hotel. In the end it served it's purpose but I wouldn't necessarily go out of my way to recommend it.

Stayed: June 2014, travelled as a couple

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Ask IsabellaC17 about Crowne Plaza Hotel London-Heathrow

Thank IsabellaC17

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Thank you for your review following your recent stay at the Crowne Plaza London Heathrow.

I am pleased your enjoyed your stay, facilities and location, specially the staff attentiveness. However I am sorry to hear you did not enjoy your overall experience and services provided. With regards to the internet, IHG has now rolled out since 1st July 2014, complimentary standard internet to all our IHG Rewards loyalty members worldwide.

I look forward to welcoming you again in the near future.

Kind regards

Ronan Manager Guest Relations

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Nice room, average bathroom. Good staff, attentive and polite. What was disappointing was the brasserie type restaurant. Bland food, chaotic service and ridiculously expensive. Why can't hotels do a decent, good quality burger? The waiter knew nothing about the wine list.

Room Tip: Try to get one that's not all the way down the end of the corridor

Stayed: June 2014, travelled as a couple

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Ask DJohnson139 about Crowne Plaza Hotel London-Heathrow

Thank DJohnson139

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Thank you for your review following your recent stay at the Crowne Plaza London Heathrow.

I am pleased your enjoyed your stay, facilities and location, specially the staff attentiveness. However I am sorry to hear you did not enjoy your experience at the brasserie. Your comments are very important and I have passed to our relevant departments to discuss further and improve on their service and quality.

I look forward to welcoming you again in the near future.

Kind regards

Ronan Manager Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

We stayed here the night before our holiday to Thailand. The hotel staff were professional and helpful along with the room being fine. What let down the overall experience was the hoppa bus. We were charged £4.50 to wait 25 minutes for the bus and then stand all the way to the hotel

The driver was miserable and it really spoilt our stay

The Crowne Plaza should be telling Heathrow how lousy the service is

Stayed: June 2014, travelled with family

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Ask Steve W about Crowne Plaza Hotel London-Heathrow

Thank Steve W

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Thank you for your review following your recent stay at the Crowne Plaza London Heathrow.

I am pleased your enjoyed your stay, facilities and location, specially the staff professionalism. I am sorry to hear you gave a 3 star due to the Hoppa service from National Express which we have no control over. I will forward your comments to National Express for further analysis and improvements.

I look forward to welcoming you again in the near future.

Kind regards

RonanManager Guest Relations

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Clean hotel and room was a nice size. Comfy bed and quiet. Check in a bit slow which was the only thing I can complain about. Prices in the Irish Bar for food a little expensive for what you get. The good thing about this hotel is I didn't hear a passing plane once while I was there. Just the other side of the M4 from the airport it is brilliantly located with plenty of parking.

Stayed: October 2013, travelled solo

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Ask glamorgans4 about Crowne Plaza Hotel London-Heathrow

Thank glamorgans4

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Thank you for your review following your recent stay at the Crowne Plaza London Heathrow.

I am pleased your enjoyed your stay, facilities and location but I am sorry you were disappointed with your check in experience. Your comments has been shared with the department so we can improve this experience.

I look forward to welcoming you again in the near future.

Kind regards

RonanManager Guest Relations

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

This is the first time we had stayed at this hotel and upgraded to the club room. Although check in was a bit long winded (this could be improved) we thought that the standard of accommodation and overall service was excellent. Particular mention should go to Fatima Ferandis who oversaw the smooth running of the Club lounge and Kristian De La Cruz who made sure that we were well looked after.

Fatima was delightful and extremely helpful, she made sure that we were very comfortable and assisted me with printing off my boarding passes when the printer in the lounge was out of action. The Club was comfortable with a good choice of refreshments.

We will definitely use it again.

Stayed: June 2014, travelled as a couple

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Ask Foo66 about Crowne Plaza Hotel London-Heathrow

1 Thank Foo66

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Thank you for your review following your recent stay at the Crowne Plaza London Heathrow.

I am pleased your enjoyed your stay, facilities and location, specially the club lounge experience and amazing service provided by Fatima and Kristian. They are delighted with your review and they have been recognised for their fantastic service.

I look forward to welcoming you again in the near future.

Kind regards

RonanManager Guest Relations

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC