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Thank you for taking the time to give your feedback at Tripadvisor which was highly appreciated. We feel happy to learn that the hotel services and facilities, and specially our staff met your expectations once again.We hope to welcome you soon.In case you need support to organise your next booking i will be at your disposal.

Best regards,

João MartinsUnit Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Peaceful suburban location but only 10/15 minutes from the city centre. Fantastic staff, very helpful. Dining room worth a Michelin star or more. Bedroom small but very comfortable. We would definitely stay again. Lisbon is a great short stay destination too.

Room Tip: Garden view rooms are quietest.

See more room tips

Stayed: February 2012, traveled as a couple

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Ask Gilmartinsonthemove about Pestana Palace Lisboa

1 Thank Gilmartinsonthemove

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thank you for visiting the Pestana Palace Hotel.I took note of your feedback about the distance from city center, yes it takes 10/15 minutes by taxi because of that we have a complimentary shuttle bus from the Hotel to the most important points of the city.I also would like to leave a note that we have the biggest Hotel Tropical Garden in the city that is also considered a National Monument.To the guests that want to visit Belém tour or Jeronimos monument we are one of the nearest Hotel.We were all very happy with the comments about our restaurant Valle Flor, thank you.Therefore your participation has been extremely important and gratifying to us.

Best regards,

João MartinsUnit Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

It was amazed to find such an affordable and refined since of luxury in Lisbon as I had understood that the luxury hotels in southern Europe can be a little disappointingDue to the hotel’s category, it have a classical frontage, but once inside, all the facilities are modern and comfortable.

Location - The hotel is located in an old Palace on the top of a hill. Really convenient if you are tired of the european city centers.No facilities nearby, like restaurants and no shopping in the area.

Rooms – Large and convenient, with a big and comfortable mattress.

Staff – Very polite all the people. Is necessary to highlight the good work of the concierges, an international team with a wonderful help to a traveler who does not know the city.

Restaurants – Really relaxed and useful if you don’t want to take a taxi going outside.

Stayed: February 2012, traveled solo

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Ask Amashir about Pestana Palace Lisboa

1 Thank Amashir

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

We were happy and encourage with your comments about our services, facilities and staff. Your kind comments were shared with all the staff members, who were happy to know of your satisfaction.I hope to welcome you soon in Lisbon in case you need any support please let me know.

At your disposal,

João MartinsUnit Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

The room is a good size, well appointed, nice outlook to garden or surrounding suburbs (not rated as a view though). The room temperature was comfortable, the room generally quiet. The only problem was the plastic shower screen did not keep the water off the rest of the bathroom and tended to stick to you. The intranet was unreliable and caused a few pains.

The garden is compact and well maintained. It is fairly lush so it is possible to find a secluded corner. There are nice statues and features. It is too small to get any exercise from walking though.

The palace is magnificient for this type of hotel. It is not too old, so is in excellent condition and fresh. It is very ornate and grand. The Asian influence on the decore is very tasteful. The palace is mainly set up as lounge areas, dinning rooms and bars. It is open and freely available, so you can pass a lot fo time just relaxing in style. The palace building is the real highlight of this hotel.

The location is poor. It is set about three blocks from the river, with a very busy road between. It is a nice walk down to the explorers warf, but that attraction only takes a few hours to see, then local attractions are done. The rest of the time requires a 10 or 15 minute taxi to the centre. it is not possible to just pop in and out of the hotel while exploring the city.

I was there for a convention. The buffet meals were great, the fixed menu meals average, slow and expensive, breakfast was good. The bar was a little small for a large convention.

Overall, I would say include a night or two here if you have a stay in Lisbon. Any longer, go to the town centre.

Stayed: February 2012, traveled on business

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Ask BarneyO about Pestana Palace Lisboa

1 Thank BarneyO

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thank you for visiting the Pestana Palace Hotel and for taking the time to leave your feedback in Tripadvisor. My apologise about the shower screen we are going to find a solution to avoid problems to next guests.In terms of our location in case you guests are looking for a Hotel near the Lisbon Conference Center we are the nearest one, we are located in a peacefull residential area and our distance from the city center is 10/15 minutes by taxi or using our complimentary shuttle bus everyday.It´s through guest feedback such as yours, that we are able to confirm our strong points, as well as identify any area that may require improvement. Therefore your participation has been extremely important and gratifying to us.

Best regards,

João MartinsUnit Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

It was amazed to find such an affordable and refined since of luxury in Lisbon as I had understood that the luxury hotels in southern Europe can be a little disappointingDue to the hotel’s category, it have a classical frontage, but once inside, all the facilities are modern and comfortable.

Location - The hotel is located in an old Palace on the top of a hill. Really convenient if you are tired of the european city centers.No facilities nearby, like restaurants and no shopping in the area.

Rooms – Large and convenient, with a big and comfortable mattress.

Staff – Very polite all the people. Is necessary to highlight the good work of the concierges, an international team with a wonderful help to a traveler who does not know the city.

Restaurants – Really relaxed and useful if you don’t want to take a taxi going outside.

Stayed: February 2012, traveled solo

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Location

Sleep Quality

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Ask Sablatzky A about Pestana Palace Lisboa

1 Thank Sablatzky A

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

We appreciate your comments regarding your stay at Pestana Palace. It is always a pleasure to receive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.

Best regards,

João MartinsUnit Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

I like this hotel a lot, maybe because I have the necessity to be close with nature and tranquility, I was born that way and was fortunate enough that my parents always had an amazing garden at our house, so for me when I travel to a big city Its always challenging to find a hotel that can combine the modernity, the facilities of a world class hotel and nature, and this hotel has that.Been at the hotel 5 times now and being a young adult I just have wonderful things to say about this one. Service, food and facilities are impeccable.I always stay at the junior suite that has a cozy and confortable living room.Its almost like you can experience living in a palace so I'll keep coming back.

Stayed: July 2011

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Ask 15theos about Pestana Palace Lisboa

1 Thank 15theos

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thank you for taking the time to write such a kind note, which was highly appreciated.

We were all very happy to learn that the hotels services and facilities met your expectations and that you are one of our regular guests.It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit and to offering you more ‘Memorable Moments’.

At your disposal,

João MartinsUnit Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

The hotel is set in an old palace, with beautiful reception rooms, most bedrooms are in modern wings overlooking the beautiful tranquil gardens, the rooms are spacious though a little tired. The food was very good served in beautiful surroundings, though the room had few occupants and limited choice on the menu. The spa was quite intimate, with attractive gym and indoor pool overlooking the secluded outdoor pool, a relxing setting away from the bustle of the city.

Stayed: August 2011, traveled with family

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Ask alexBath about Pestana Palace Lisboa

1 Thank alexBath

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thank you for visiting the Pestana Palace Hotel, and for taking the time to leave your feedback in Tripadvisor.It´s through guest feedback such as yours, that we are able to confirm our strong points, as well as identify any area that may require improvement. Therefore your participation has been extremely important and gratifying to us.

Best regards,

João MartinsUnit Manager

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Pestana Palace Hotel & National Monument, member of the "The Leading Hotels of the World", is a 5 star hotel in a 19th century palace located in the city of Lisbon, and its gardens, with a variety of plants and subtropical trees, are classified as "National Monument"....more less

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Also Known As:

Pestana Palace Lisbon

Hotel Pestana Palace

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