The App

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MedalMad APP FAQs

How to Use the APP

Please create an account on the website then use the same log in details for the app. Please only use your email when logging into the app, not your username.

3. How do I submit evidence?

You can either use the upload feature from your phone library, or take a photo using the inbuilt camera or you can just press play to use the inbuilt tracker.

4. What is the Leaderboard?

The Leaderboard is for those that want to see where they finish in the challenge. This is optional, unless using the tracker. As this will add any time done in one go to the leaderboard.

5. What do I need to do?

Choose your method of sending us your evidence.

Upload, track or take a photo

If uploading or taking a photo enter the distance for the evidence you are submitting

If uploading or taking a photo you have the option to enter the time for the leaderboard. This only applies if you have doen the challenge in one go and you wish to be on the leaerboard.

If using the tracker the distance and time is all done for you.

The press submit.

Trouble Shooting

I cannot log in?

Please make sure you have a live account by logging into the website with same details.

Only log in using your email

My progress bar has reset?

The progress bar may reset if there has been a major update, you are using the app on a new device or you have deleted and reinstalled the app.

Progress bar data is store in your phone so these changes will overide your progress. Do not worry all evidence is safe, as it has been sent to our server, and we will not get another notifcation, even if the challenge was already completed.

Please just enter the distance only to get the challnge back to where it was.

Please do not use the website to submit evidence if using the app as the same as above applies.

I have logged in and my challenges are not showing?

It may be that the app was used in a weak 3G area or WIFI dropped. The app calls the data from the server when you open the app, if this is interrupted it may show a blank page. Please close the app, delete and reinstall when you have a good internet connection.

Why am I not on the leaderboard?

Entries onto the leaderboard are for challenges completed on one ride, walk or run.

If uploading your evidence please enter time in HH:MM:SS any other format will not show on the leaderboard. (For example 00:37:36)

If uploading or taking a photo only add one image

The distance recorded seems to be inaccurate and jumps around when I open the app?

The app only accuracy is greatly reduced when your phone is locked or is in sleep mode. Please do not lock your phone, just open the app and press play, then run/walk. If using other apps (music, other tracker etc) please start them first then press play on the MM app and run. Do not lock or close app.

Why does App Tracker record before I move?

The app needs to get a GPS connection. If you are in a poor connection area it may jump to its last connection. To avoid or if this happens please do the following

1. Only start the tracker when you are outdoors

2. If there is a big jump, press back and select NO to saving data. Walk for a few meters, go back to challenge then start tracker again.

3. There may still be a small jump but this will even out over your run, ride or walk.

It's as easy as 1, 2, 3...

1. Sign up on our website and join a challenge

Create an account via the website and join a challenge or two.

2. Download the app to send us your evidence

Download the APP to track and submit your evidence. You can also submit via your account on the website.

3. Wait to receive your medal

Make sure your challenge shows 100% and then you know the medal will be on its way.