Training details

Application Development Fundamentals - virtual

Build Custom Applications in ServiceNow

Summary:This hands‑on course will provide training and lab work to support application creation in ServiceNow. Attendees will build an award‑winning loaner equipment application by working through a checklist of considerations for application creation, including decisions such as creating an application table vs. extending an existing table, and determining how users will interact with the application. Detailed labs that reinforce good practices in these areas support the topics covered in class:

What you will learn:

Design an application table: to extend or not to extend?

Create and implement forms and views for a positive user experience

Manage application business logic with scripts

Consider mobile users in application design

Control access to the application and its records

Send notifications to stakeholders and collaborators

Use workflow to automate applications

Integrate to ServiceNow and to public web services

Use the Service Catalog to provide access to applications

Capture application metrics with reports and homepages

Use the Application Repository to install/uninstall applications

Who should attendExperienced ServiceNow system administrators who have at least one year of hands‑on experience administering a ServiceNow instance. Experience writing both client and server‑side JavaScript in ServiceNow is required.

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