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IPad lost/stolen 11th November. Locked on password. Reported to police. Using IPhone now. If I go to settings I can delete my IPad but will that delete the data from my IPhone as well? ***** *****. … read more

I have Iphone 6 and ipad 3. recently my password ***** not work and I have tried many, many times to change. I get through the whole procedure and it tells me that I should receive an email in several… read more

My iPhone 7 locked up and I had to have it totally wiped out. I have forgotten my apple password ***** don't know how to get it back beings my phone isn't working. I am 81 with heart problems and desp… read more

My ipad mini has locked up and I can't seem to type in the right codes or hear the spoken numbers in time. Gramma is not tech savy. Would love to get it opened so I can finish my library book. … read more

My Apple ID was disabled because someone hacked into my account and made a bunch of unauthorized purchases. I called iTunes about this and cleared it up with my bank. I now have a new credit card. I w… read more

My iphone 6 plus was fine last night. Ten minutes later it has the activation lock on. I am traveling and do not know my apple ID password ***** it is written down at home. I will be there later tonig… read more

You seem to have two apple IDs for me and I can't get online with either of them. I recently downloaded your new operating system and it wants me to sign in with my id and password. I thought the trou… read more

I have had my Apple iPhone for 3 years and on Jan. 24, I suddenly could not activate it. Verizon told me that I would have to seek help from Apple to activate it. The message on my screen says that I … read more

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.