Customer Feedback

Welcome to our Customer Comments page. All comments are from genuine customers who have placed an order with us and relates to the product(s) and/or our service.
In some instances we have written a reply whi ch will be in blue text. If you have ordered from us, then please consider writing a comment for others to see.

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Terms & Conditions

By submitting this form you agree that drinkstuff.com will be able to use your submission, should we approve it, on our website. We reserve the right to cancel certain comments.

"I ordered 3 dispensers and some other stuff and got a huge package delivered to my doorstep within a week. Furthermore the goods where packed in very safe surroundings, so I couldn't have asked for more. Top marks from a very satisfied and returning customer!"

Jeannie Lucas, Thu 7th May

"Hi, my product has not arrived yet. Could you let me know when it will be arriving please? Regards, Alex"

drinkstuff says: On checking the tracking the order had been delivered to incorrect address. Tried to contact customer on 7/5/2015 but do not appear to have had a response. Have resent the order on a next working day service with a different courier service and advised the customer

Alex Hackett, Wed 6th May

"Second time I've used this company. Excellent range of products, fair prices and good delivery."

Nigel Power, Tue 5th May

"I received an envoice of 199,88€ and i paid 278,99€ and 6,25€. I asked why i paid this and i received the same envoice of 199,88€ . I have to justify to my comptability why but no help of drinkstuff...i m always waiting and i hope a payback of the 85€ i paid for no reason"

drinkstuff says: We have contacted Mr Michael to advise the followingThe €278.99 is the Euro total he would have seen by switching the currency on the site, and the �199.88 is what he actually paid in pounds at an exchange rate of 1.3957.It displays like this during checkoutTotal:€278.99(Exact price to be charged in GBP: �199.88)

maranno Michael, Tue 5th May

"what more do you want!"

James, Mon 4th May

"I found this website easy to use and the transactions simple. Delivery was speedy, I'm very pleased with the whole experience."

"Excellent service from the company. Goods dispatched quickly and packaged really well, loads of extra packing material to ensure it's all safe. Very happy with the service and I would use again and recommend."

Stephen, Sun 3rd May

"I ordered 48 cups and saucers for our Village Hall, with Simon Gascoyne. Simon was extremely helpful and our order arrived within 24 hours."

Jean Haycock, Tue 28th April

"Easy to order from - everything nice and clear. Service was prompt and arrived on time within the one hour slot that I was notified about (and had chance to amend). Overall very good customer service - thanks"

Simon Wilson, Tue 28th April

"My order was fuss free, it was processed and delivered within a very swift time and I am extremely happy with the product supplied. I would definitely use Drinkstuff again, I found them to be very reliable. Thanks for the speedy service."

Michelle Powell, Tue 28th April

"Unfortunately I had a small problem with some glasses (can happen with 'fragile' stuff), I contacted Drinkstuff and they resolved immediately. Very quick I had my order. Satisfied."

Corinna Langi, Mon 27th April

"Thank you so much for my mason jar glasses. They are perfect! Very very quick service, nothing damaged, kept in touch - fabulous Thank you very much!"

Stevie, Mon 27th April

"The plastic cups were good quality at a good price however I paid extra for next day delivery but having been home all day did not receive my order. It was finally delivered to a neighbour the following day when I was at work"

drinkstuff says: Customer has been contacted and we have refunded the next working day delivery charge.

Sue Mercer, Mon 27th April

"Excellent service goods arrived on time well packed we are very happy with the glasses we got"

john, Mon 27th April

"I have been trying to find a source of the type of glasses which we used at school, simple and tough. Drinkstuff has them and delivered them promptly at a very good price."

Neil Hockings, Mon 27th April

"I bought a Heineken pint glass, which came in a set of four, at no extra cost. It arrived in excellent condition, well worth the money. The delivery was really quick, with emails and text messages, keep me informed, as to when my parcel would arrive. I even received a text message, informing me the hour my parcel would arrive, so no need, for me to wait at home all day. I highly recommend this company 100%. An excellent item and service."

Sean Mc, Sun 26th April

"My order arrived within timescale and was packaged extremely well. I have no complaints at all and would thoroughly recommend others to use website."

Lynne Murray, Sun 26th April

"Great for small parties, easy to set up no regrets"

Monique, Sun 26th April

"quick delivery and good quality products at affordable prices. Will definitely use drinkstuff Again"

Ben Jones, Sun 26th April

"Excellent service and very fast delivery product arrived perfect but now I have noticed that the colour is starting to come off in a couple of places does spoil it a bit but otherwise it's OK"

Julie Bratley, Sun 26th April

"We are very pleased with our Miami hot tub. It arrived within a day of ordering. It Is very easy to set up. It heats up to 40 degrees and is easy to maintain. I would definitely recommend this product."

jacqueline, Sun 26th April

"Was looking for some quirky items and certainly found them with Drinkstuff. Fantastic variety of products, good value and very quick delivery. Highly recommended."

Samantha Edwards, Sat 25th April

"The glasses I ordered were just as advertised and delivered promptly. A good on-line experience, thank you."

Anthony Lambie, Sat 25th April

"Were sent a gift via Drinkstuff from a family member but were unable to use it. Customer service team were very understanding and helpful, allowing us to return it and have a credit applied to an account for our own use so that we wouldn't need to let our family member know their gift had been returned! Subsequent deliveries were prompt, and one minor error with the order was rectified immediately. Very happy to deal with such a lovely and helpful team."

Happy Customer, Fri 24th April

"We're pleased with the look and size of the wine cooler but disappointed that it doesn't have the Temperature Control that is mentioned in the User Manual. I have no way of setting the desired temperature."

drinkstuff says: We are in the process of contacting the supplier to see if we can get anymore information for you regarding your comments

Meriel Murray, Wed 22nd April

"Excellent service and items. Will definitely be using these guys again. Thank you"

Gavin Beyer, Wed 22nd April

"Very satisified by the item I ordered and the service I received. Thank you."

Tim, Tue 21st April

"Goods well packed, fast delivery will shop again"

Mary Craig, Mon 20th April

"second time for using this company, brilliant delivery times and excellent quality"

leslie brown, Sun 19th April

"The matting is fairly good, but it curls completely and has to be weighted at each corner ????"

drinkstuff says: Mr Weir has been contacted and we have resolved the issue.

Jim Weir, Sun 19th April

"Orders are processed and dispatched speedily. Products ordered and received are super quality and well packed and delivery is prompt! I would recommend this site as one of the best. Well done Drinkstuff - keep up the good work!"

Cindy Hallatt, Wed 15th April

"I tend to be a bit generous when pouring spirits; not necessarily to the taste of my guests. In the past, I've bought the optics you stick on the bottle when it's upright but they've always malfunctioned very quickly so this time I opted for the double jigger; it's got a 25ml measure at one end and 50ml at the other. The steel is great quality; just rinse and dry after use. You can fill the measure right to the top without spillage; I have no idea how that works but it does so you don't waste a drop. Overall, I'm really delighted with the product. It came pretty quickly too so would use this company again if I need to."

Alison B, Tue 14th April

"Arrived really quickly and was very pleased with the quality. Thanks very much"

susan maiden-dalton, Mon 13th April

"I ordered the twin glass punch barrels and some kilner bottles. Exactly what I wanted and much cheaper than other options I'd found. Great quality and absolutely no worries about delivery of glass items, extremely well packaged! Would definitely use again when looking for similar items."

Laura, Mon 13th April

"Great. No probs at all."

Arthur Gibson, Mon 13th April

"I found the website pretty clear & delivery came quicker than what I expected which was good when the products arrived I was happy with them would use this website again"

Magz Devlin, Sun 12th April

"Time & Time again DrinkstuFF deliver the best products at the best price, no gimmicks here!"

Steven, Sat 11th April

"we had some problems getting the fridge delivered as they were not able to deliver to France but instead to friends in Uk however the help given was excellent as was the delivery service."

David Taylor, Sat 11th April

"We were really pleased with the '18th birthday vodka luge'. The ordering and delivery were very efficient, the luge looked great with its blue lighting and the ice stayed frozen for longer than we expected - a great success!"

"Trouble-free ordering, item arrived safely and on time and was very carefully and effectively packaged (being very fragile). Had no need to speak to drinkstuff staff, but - judging by the effectiveness of the order and delivery process - I have no doubt I'd find them helpful and supportive, keen to provide a good customer experience. Many thanks! PS: Have since broken one of the four glasses, is there a way or getting a replacement that doesn't involve purchasing another 4?"

drinkstuff says: Thank you for your comments, we have resent one of the glasses for you on a standard delivery so it will be received within 2/4 working days.

L. Mottram, Wed 8th April

"I could not fault the ordering experience, customer service, speedy delivery of products supplied. A very positive experience, thank you."

Christine Greenfield, Wed 8th April

"Really happy with my order of wine glasses. Delivery came on time, well packaged and no breakages!"

"I have just recently opened a new business and ordered from Drinkstuff the service was excellent and the quality of the items I ordered is second to none. I will be back when I need other items thank you."

Scott Gartside, Mon 6th April

"Excellent service, excellent product, highly recommended."

HR, Sun 5th April

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sue kirkaldie, Sun 5th April

"Excellent product and super fast delivery. Very happy customer"

Kelly Lewis, Sat 4th April

"love the quality. the price. the ease of ordering. the speed of delivery! just great. thanks"

"So good to deal with as company who have friendly and efficient staff able to process your order without pushing to get you to commit to other products or wasting time advertising their web site. Quick, easy, friendly and a great quality product. All boxes ticked."

"Quick delivery, martini glasses were shorter than expected. Still good. Great price for everything. Recommend this site :)"

rebecca saxon, Sun 29th March

"Very helpful telephone staff think his name was simon spent time explaining boxes it was no trouble to him and made me very confidant about the company I was dealing with Excellent delivery every time ,ordered one day delivered next day what more can you ask The secret garden"

The secret garden Patricia mee, Sat 28th March

"Thought I'd surprise my mum with this present after a hard week at work. Thought this would be a funny yet appropriate gift. She loved it so thanks."

Dan, Sat 28th March

"Excellent service, good website, quality products. Will shop again at Drinkstuff!"

Luigi Di Caprio, Thu 26th March

"Excellent service, excellent product , extremely satisfied"

Alison lafferty, Thu 26th March

"Very prompt and reliable"

Danny Bond, Wed 25th March

"Ordered fridge was delivered next working day... good service would use you again. Tony"

TONY MERCER, Wed 25th March

"I dealt with Tony who I found to be not only affable but extremely efficient. His attention to detail and customer service skills are to be treasured as he is an asset to any company. It was a pleasure dealing with him and he went the extra mile and made a difficult situation as I was under pressure with time scales, stress free. I look forward to doing business with your company soon."

Allied Retail Innovation and Solutions Ltd, Wed 25th March

"This is the first time of dealing with your company and would like to thank Simon Gascoyne for all his help sorting our first order. The goods were delivered the next day - excellent service. Many thanks Brian McNeill on behalf of Hirst Priory"

Hirst Priory, Tue 24th March

"Great Website, amazing products and super quick delivery."

Hayley Nicholls, Tue 24th March

"Will use again for next replenish!"

Phoebe Tann, Tue 24th March

"I found the service very good, plus value for money for the goods was also excellent.We had a item damaged & this was replaced the next day. :-)"

Rick, Thu 19th March

"Although the item I ordered turned out not to be what I wanted, I have to praise Drinkstuff's fantastic customer service. The item was delivered on the right day at the right time. The returns was very quick and simple, and I received my refund just a few days later. I would definitely order from Drinkstuff again."

David, Tue 17th March

"brilliant fast service excellent sales team"

alanparmenter, Tue 17th March

"Fast Delivery, good communication and excellent product."

Feavies, Mon 16th March

"Great service all round - from Customer Service, support and delivery next day. Nice easy way to order/select - goods were excellent value too. thank you very much."

Robert Coldwell, Mon 16th March

"Love it , great company."

Aileen mclellan, Sun 15th March

"Fantastic service and fast delivery communication from dispatch to delivery was 100% was really pleased with the whole process and the mini drinks fridge is fab my 14 year old son loves it it's very silent too love it would definitely recommend this product"

Karen Starke, Sat 14th March

"The pourer is fantastic. It fits snugly into my bottle of whiskey and pours into the measures, slowly and easily with no drips. Highly recommend no more spilt whisky."

Liz, Sat 14th March

"Thank You so much Drinkstuff, your website is so easy to shop with, your very prompt with your delivery. Your delivery driver was helpful and chirpy :) & all my products are of great quality... I now have my very own "bistro" at home... Thanks :)"

Daisy Brittles, Tue 10th March

"Ordered one day and following morning guy at door said that he was our friendly Hermes(?) carrier with a delivery. It was well wrapped and secure. The service could not have been better had I paid extra. The product should set the standards for all wine glasses. We first bought them 20+ years ago and cannot manage without them. I have just thought of one downside;they do not do a cut glass version! Albert R Slack"

Albert R Slack, Tue 10th March

"I am very impressed with the service I received. One of the items I ordered arrived damaged, and the item was replaced quickly and without fuss. I would highly recommend."

Clare Starke, Tue 10th March

"Fabulous service! Order arrived sooner than expected. Unfortunately my order arrived with a missing optic but, with a quick email, a replacement was sent out swiftly. Really, really pleased! Amazed!"

M McCoy, Tue 10th March

"I loved this item so much I have become a repeat customer...stocking up for future birthday gifts for friends' and family!"

"items exactly as described, well packed and quickly delivered. Well done to all concerned"

beth, Mon 9th March

"You asked for feedback so here it is. The items ordered were sent, they arrived on time and were undamaged. Don't think giving a star rating is appropriate as that's what one would expect."

D Marshall, Sat 7th March

"Very pleased will all my items. Arrived very well packaged and delivery was very quick. The website was easy to use and I found everything I was looking for and more. I would highly recommend this site to anyone."

Cheryl Gipp, Wed 4th March

"I called to check stock levels prior to ordering for next day delivery, I was looking forward to the next day service. The following day I was advised by your team that they could not locate the stock and that I would have to wait for new stock to be delivered to your warehouse. This was unacceptable, as I called to check stock levels before ordering. So this issue caused me concern for my planned event in the following week. However your team did manage to deliver the stock in time for my event. Gold star to the dispatch and delivery team. Great items and my event was a great success. Thank you."

Stewart Bethell, Tue 3rd March

"Many thanks - delighted with your service. Both orders arrived safely, within 24 hours. Will definitely use when I next need anything that is in the Drinkstuff stock list."

Jackie, Tue 3rd March

"Quality glasses well packed nothing cracked or broken"

Walter Henderson, Mon 2nd March

"I've bought as a gift so at this point I can't comment on how good it is. I charged it up to ensure it worked - it was fine. Its an attractive corkscrew which seems to be very good value for money."

Frances Fawkes, Mon 2nd March

"Ordered the Large Boston Cocktail Shaker set for my husbands birthday- great price, quality and service. Would recommend and also purchase future items from here. Thank you"

Helen, Mon 2nd March

"I fist placed an order in January. My daughter turned 18 and wanted a cocktail set, she loves Mojitos ! She was thrilled with the present. Everything you need to make the perfect cocktail. Unfortunately a couple of weeks later the glass cocktail shaker broke. We ordered a replacement and also order a strainer and more glasses.We celebrated a 50th birthday last night and the cocktail set went with us ! Everyone was impressed ! Couldn't recommend the company highly enough. Fantastic service at a fantastic price."

Jill Bush, Sun 1st March

"Excellent product. Tall glasses standing really tall. A clear word on behalf of the drinker and the content"

OLADAPO OGUNWUSI, Sat 28th February

"I trawled the internet for this item and finally found what I wanted on this site. Thanks for the reasonable price and the speedy delivery"

Anne Salmons, Sat 28th February

"This wine cube bottle holder is very easy to assemble I ordered the cube on Friday and it arrived on Saturday very good I think you would agree I will deal with this company again good products at good prices"

Brucefletcher, Thu 26th February

"Absolutely superb present that has been bought for two close friends, really pleased."

Nicky, Wed 25th February

"This is not the first time I have purchased from Drinkstuff. On this occasion there was a small problem, but the customer service was superb, and the problem sorted without any quibble whatsoever. Every business has hiccups, it's the way they are dealt with that makes them stand out, and Drinkstuff will certainly retain my custom. Well done."

Robert, Wed 25th February

"We recently ordered various products for the bar at our wedding, we found all we needed at drinkstuff.com at the right price. Our order arrived within 3 days and the quality of the products is very good. Whether you are a business or someone planning a garden party at home drinkstuff will meet your needs. I will certainly be using them again in the future"