MOBILE PHONE INSURANCE

If your shiny new phone is lost, stolen or has an unfortunate accident, we'll get you a replacement - fast.

YES COVER TO GIVE YOU PEACE OF MIND

Life is good with an amazing new mobile phone. But disaster is just one awkward juggle away!

Luckily, Optus can help. Yes Cover gives you peace of mind by getting you back on track quickly in case of loss, theft or unfortunate mishap. That means a replacement phone, in your hand, as soon as humanly possible. Faster if we can!

Make your new phone theft-proof, bump-proof, drop-in-the-toilet-proof (and pretty much random-accident proof). So you can get back to doing the things you love.

WHY INSURE WITH YES COVER?

As we all know, life's little accidents happen. And they can happen so easily. With Yes Cover's fast claim turnarounds and replacement phones, you can stay in touch no matter what happens to your mobile phone.

All rates and premiums include GST
*Liability amounts are GST inclusive. If you are registered for GST any cash
settlement amount will be adjusted by the extent to which you are entitled
to claim a full or partial Input Tax Credit.
If your damaged device is not returned within 14 days, your device plan will be charged for the replacement device.

How do I buy Yes Cover?

Yes Cover can only be taken out at the time you purchase a new device from us – no matter if you buy it online, in store or over the phone.

You can add Yes Cover in the shopping cart when you buy a new mobile phone online.

Or, simply ask the sales person about Yes Cover when in-store or on the phone.

HOW DO I MAKE A CLAIM?

You can call our claims team directly on 1800 501 971 or +61 2 8082 5678 from overseas and tell us what happened, use the link below to make a claim online or visit an Optus store. We’ll get you back up and running super fast.

FREQUENTLY ASKED QUESTIONS

This is the amount you need to pay if you make a claim on your insurance.

q

How quickly will I get my replacement phone?

a

Once your claim is approved, a new replacement phone will be available within 1-2 business days. The claims team will advise you on the pick-up and delivery options for your replacement phone.

q

Am I protected from unauthorised use?

a

Yes, you are covered for up to $600 of unauthorised use of your device. It's a good idea to set a PIN code on your device to prevent anyone using it if it's lost or stolen.

q

Are my accessories covered as well?

a

Yes, all associated accessories are covered under your insurance policy up to the value of $600 as long as you can provide a receipt for them.

q

Is my phone covered while travelling overseas?

a

Yes, your phone is covered if it is lost, stolen or accidentally damaged while travelling internationally.

q

When can Yes Cover be purchased?

a

Yes Cover can only be purchased at the point you buy your new device from us, whether you purchase online, in store or over the phone.

q

Am I locked into a contract with Yes Cover?

a

Yes Cover may be cancelled at any time and you are not locked into an insurance contract. Yes Cover can be cancelled by calling Optus on 1300 300 937 or +61 2 8082 5678 from overseas.

q

What about my rights under Australian Consumer Law?

a

Insurance coverage does not impact your rights under Australian Consumer Law; your insurance coverage is in addition to the other rights and remedies you're entitled to under Australian Consumer Law. Learn more

Your policy will start from the date you purchase insurance with your new device and you have a cooling off period of 19 days from this date, during which you may cancel your policy without paying any premiums if you have not made a claim.

We will provide you with the Combined Product Disclosure Statement and Financial Services Guide within 5 business days which contains the terms and conditions applying to your insurance policy.

Please refer to the product disclosure statement (PDS) and financial services guide (FSG) for the full terms and conditions.

Excess charges may apply to different types of claims.

The Customer Claims Unit can be contacted on 1800 501 971 or +61 2 8082 5678 from overseas.