Gamessouq boasts of a customer-centric return policy. Apart from offering a broad collection of products to choose from, it endeavors to delights the customers with after-sale services and policies too.

Find below the frequently asked questions related to the return of the product.

I got a damaged product, can I return it?

Though precautionary measures are undertaken to ensure that the product doesn’t damage during transit, but due to certain uncontrollable factors if you receive a damaged/defective product, wrong product, or a product that has been tampered with, you can return it within 3 days of its receipt.

What is the Process of Returning a Product?

In order to return the product, just generate a request with us. Once the same has been processed, we’ll notify the logistic company to collect the damaged product from the address which was mentioned by you while you placed the order.

Is There Anything That I Need to keep in Mind While Returning a Product?

There are few simple things that you need to take care of as you return a product. Ensure that you retain the original bill with you. You need to show it to the logistic company executive who comes to collect the product. Along with the bill, you need to retain with you the original packaging too. Thus, ensure that as you unwrap the product for the first time, you do it carefully rather than tearing the packaging apart.

The Damage Happened Once the Product Was Delivered. Can I Return?

No. gamessouq.com is not responsible for damage that takes place once the product has been delivered to your shipping address. Thus, refund requests for such damaged products won’t be entertained.

Why My Refund Amount Has Been Transferred to My E-Wallet?

We, at gamessouq.com, assure you that your refund amount is safe and very much secured. Transferring your refund amount to the e-wallet is just the first step of the entire refund process. In case, you want to shop for the same product again or even for a different product, you can simply pay with the amount that is present in your e-wallet.

I Don’t Want to Purchase Anything. I Want My Refund Amount to Reflect in My Bank Account. How Can I Do That?

In case, you do not wish to purchase anything and want your money back, you can simply raise a request for the same. We’ll process your amount and depending on the issuing bank of the credit card it, may take between 10 to 45 days for the refund amount to reflect back in your bank account.