Orders or parts of an order may be cancelled by our system for various reasons. Possible reasons include:

Unavailable item(s)

Difficulty in processing your payment information

Inability to ship to address provided

Existence of a duplicate order

If your order is cancelled, you will receive an important notice via e-mail. It will explain the reason for the cancellation.

You will not be billed for any cancelled items. And once an order is cancelled, it cannot be reprocessed; it must be submitted again on our website.

If you are interested in purchasing items similar to those unavailable, you may contact our Customer Service Department at 888-463-6367 for help locating your item at one of our retail stores or to get recommendations and expert advice regarding a suitable alternative.

Customer Requested Cancellations

Our system is desinged to process and ship orders immediately.

As a result, after you clicked "Send My Order," you cannot cancel or change your order*. Our system is designed to process and ship orders immediately.

Instead, once you receive your order in the mail, simply return any unwanted items by following our Return Instructions.

*Your order may be cancelled only if you receive an e-mail notifying you that:

We are unable to process your payment information. Please contact us immediately at 888-463-6367 if you receive this email and wish to cancel your order.

One or more items in your order is on backorder. (You may cancel only the backordered items.) Please contact us immediately at 888-463-6367 if you wish to cancel these items.