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In order to properly provision a VMware machine with ServiceNow Cloud Management, the following template items are required:

All virtual machines templates must contain VMware Tools

VMware Tools must be running on the VM

The VM should have a reachable IP address.

For Linux, the SSH port needs to be open

For Windows, the RDP port needs to be open

Ability to log into the VM using the infuse key and password. Cloud Management infuses a key and sets a password to use on the VM. This key allows ServiceNow to change the hostname, IP, and related items of the VM being provisioned.