Process Documentation

I discovered the Working Smarter blog a few months ago. It’s geared towards users of SmartDraw, but a lot of their advice is useful whatever drawing software you use (I use Visio, mostly because of the SharePoint integration).

Anyway, here are a few of my favorite Working Smarter posts on process documentation:

Here's a quick theoretical for you: you have a team with two employees assigned to identical tasks. At the end of each day, the outcomes of each employee's tasks are completely different from the others; how do you measure the quality of that team's performance?