Emergency Definition

Emergency - Facilities emergencies shall be defined as work required to provide or restore adequate service to a facility, to eliminate hazards to life or health (safety), to protect valuable property from imminent damage, or to prevent the cancellation of classes or major events. These requests take precedence over all other request and will be assigned as Priority #5 on a TMA work order.

The following are some examples:

Life threatening issues such as smoke, fire, or gas leaks

Building or floor wide power outages

Flooding due to weather, a break in the water line, or overflowing toilet

Interruption of building water service

Person stuck in an elevator

All elevators out in an occupied building

Building wide security issues

Broken windows

Occupied building temperatures below 65 degrees or above 78 degrees

Emergency service calls should be initiated by way of telephone to Work Control (x2444) so a live person can assess the situation and immediately dispatch a service technician via radio. The caller will need to provide their name and phone number in case follow-up information needs to be forwarded back to the customer. For tracking purposes, Work Control will create a work order so there is no need for the customer to submit a Work Request via iService Desk.