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Online shoppers expect efficient management of their returns, and increasingly demand that the process be as simple as delivery

With this need in mind, SEUR has developed a portal that allows customers to manage their returns in just three steps, with a choice of collection from home or from one of the company’s outlets.

For e-tailers, this represents another step forward in providing a good online shopping experience and gaining customer loyalty by providing a reliable and simple service for the return of their products

Madrid, 13 April 2016.One growing trend in the online shopping process is the ability to return the product if it does not meet expectations. Moreover, for some brands, such as those selling clothes or shoes, the dressing rooms have moved into the homes of consumers and returning items has become standard practice.

According to a study by DPDgroup, SEUR’s parent company, young European online consumers (so-called millennials) say that they check conditions for return before making a purchase online. The agile, transparent and flexible management of return logistics is key for an online store when it comes to building trust.