Integrated Management System – Lean BOS®Integrating the QMS, EMS, and OHS with Lean and Six Sigma

"Companies want a management system that seamlessly addresses the requirements of multiple management system standards while serving as the foundation for continual improvement and organizational excellence"

Kirill Liberman, PresidentPinnacle Enterprise Group

A traditional integrated management system addresses the requirement of multiple
management system standards (e.g. ISO 9001, ISO 14001,
and OHSAS 18001). The most common management system integration efforts tackle:

Unfortunately, many organizations tackle QMS, EMS, and OHS standards individually and do not take advantage of the synergy that was designed into these standards. Furthermore, most companies focus on compliance or certification as the primary objective, instead of value. Continual quality and process improvement tools (e.g. Lean and Six Sigma) are almost never included. The resulting management system is often bureaucratic and does not support the efficient operation and improvement of the organization.

A modern integrated management system treats QMS, EMS, and OHS standards as a platform for a business operating system (BOS) that also incorporates advanced quality tools and process improvement methods. Today's integration objectives are generally clear: companies want a management system that seamlessly addresses the requirements of multiple management system standards while serving as the foundation for continual improvement and organizational excellence. This is the founding principle of Pinnacle Enterprise Group (Pinnacle) and the primary objective of the Lean BOS®.

Pinnacle supports the traditional integrated management system implementation by seamlessly integrating the Lean QMS®, Lean EMS®, Lean OHS®, and Lean EHS. Each is specifically designed to support integration and shares a common philosophy and methodology. This allows Pinnacle to scale and customize your management system integration.

But Pinnacle's Lean BOS® is the ultimate expression of an integrated management system. It practically integrates Lean and Six Sigma process improvement methods with the QMS, EMS, and OHS. The Lean BOS® is a business system platform that supports continual improvement and organizational excellence.

Lean BOS®

Lean
and Six Sigma are process improvement methods. They do not provide guidance
for integration with an organization's QMS or BOS. However, ISO 9001
based QMS
standards (e.g. ISO 9001, TS 16494, TL 9000, AS9100, ISO 13485, etc.) are the
established benchmarks for a QMS
or BOS platform and structural framework. Ironically, Lean, Six Sigma, and ISO
9001 based standards have historically been considered rival initiatives. Lean
and Six Sigma advocates note that ISO 9001 does not stipulate anything related
to process speed, flow, and variation. ISO 9001 supporters point out that Lean
and Six Sigma fail to address the fundamental need for a standardized business
system platform and process management. Both sides are right. Yet these arguments
are more often used to advocate choosing one over the other, rather than to
support the logical conclusion of integrating Lean
and Six Sigma with an ISO 9001 based QMS
to produce a Lean BOS
® that serves as the true foundation for organizational excellence.

In reality most Lean
and Six Sigma projects fail to sustain their gains over time because they
are not founded on an ISO
9001 based management system infrastructure that can capture and sustain
the improvements. The ISO 9001 based QMS
or BOS is typically regarded as a bureaucratic documentation system needed for
external audits. Conversely, most ISO
9001 based management systems do not yield any significant process or quality
improvement because they fail to incorporate Lean
and Six Sigma tools and methods. Furthermore, Lean
and Six Sigma are usually considered incompatible and too complicated for
the average company.

Pinnacle's approach overcomes these misconceptions and other barriers to efficiently, practically, and rationally develop a Lean BOS® that is a true foundation for continual improvement and organizational excellence.