Effectively design a customized sales and technology presentation targeting customer’s business m odel and production workflow to key end-users and C-level decision makers.

Work in tandem with Sales Engineering team to develop system design proposals.

Prepare and present comprehensive statement of work including all activities associated with the recommended solution including, client requirements, recommended products and services, cost estimates, and anticipated timeline.

Helpdesk Support Technician

Job Summary

This position is responsible for troubleshooting and resolving direct client support opportunities, remote system installation/integration, pre-sales consultation, as well as participating in future product development. The successful candidate will have the a solid understanding of Linux, networking concepts and fundamentals such as Microsoft Windows Domains, TCPIP, DHCP, DNS and the ability to work remotely on complex client networks where physical access is not always available.

Key Responsibilities:

Answers technical support line and work with customer to diagnose and solve technical issues.

Connect to customers system through remote software.

Work with manufacturer technical support to diagnose and solve technical opportunities.

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