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Durham – Where Great Things Happen Community Outcomes Formed Citizen Oversight Committee Increased and improved outreach to Durham residents Better understanding of Strategic Plan alignment Better able to evaluate progress on measures and initiatives Improved communication between the City and the community

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Durham – Where Great Things Happen Challenges and Successes ChallengesSuccesses Identifying staff to take on additional responsibilities to include analysis and data entry Limited capacity in the budget to fund new positions Coordination of Citizen Oversight Committee Buy-in City adopted first-ever Strategic Plan Tool that enables residents, management, and elected officials to evaluate progress on measures and initiatives Partnership with residents Improved communication, both internally and externally Making data-driven decisions Better alignment National recognition Employee development opportunities