Wednesday, January 29, 2014

babyTEL, Copia International, and Commetrex Team for High-Availability Breakthrough

January
23, 2014 – Atlanta, GA – babyTEL (Montreal), Copia International (Chicago), and
Commetrex (Atlanta) have developed a high-availability technology they call “Active-Active
Redundancy.” The three technology
partners claim that Active-Active technology delivers inbound availability for
fax-over-IP calls (FoIP) in excess of 99.999%.
Although the technology is currently being used for inbound FoIP, it
applies equally well to voice (VoIP).

The solution marries technologies from each of the three partners:

babyTEL provides the T.38 real-time FoIP access and carrier
services.

Copia provides the fax server (CopiaFacts).

Commetrex provides its BladeWare HMP telephony platform on which
CopiaFacts is based

The inbound process begins with babyTEL simultaneously
delivering a call to two (or more) redundant servers, which can be in different
cities or even countries. The key concept
is for one of the Copia servers to immediately accept the call and the other to
delay accepting the call…say for 200-milliseconds. The babyTEL service acknowledges the first-arriving
call acceptance and cancels the other.

To determine whether to answer a call
immediately or wait, CopiaFacts utilizes a special feature Commetrex added to BladeWare,
according to Mike Coffee, Commetrex’ CEO.
“BladeWare will deliver calls to client applications in either the
alerting or connected state. So, when a
call is delivered to the CopiaFacts server, it can examine call-related data to
determine whether to accept the call. In
this application, each server will be assigned to immediately accept either odd-
or even-numbered calls, delaying acceptance of the other half, which, of
course, are immediately accepted by the other server, guaranteeing that each
server receives half the calls. If one
of the servers goes off line, all calls will be awarded to the remaining
on-line server, half of them immediately, half in 200-milliseconds.”

“High-Availability deployments have been available for some time,
but they have been extremely complex to develop and deploy. This one, in spite of the complexities
introduced by three companies working together, is as simple to deploy as
adding one more server,” noted Steve Hersee, CEO of Copia International. Hersee continued: “Customers can ensure their
mission-critical telephony applications will continue to work in the face of
component malfunction, natural disaster, or a software failure. The solution
also addresses business continuity needs for disaster recovery when deployed in
a geographically diverse configuration.”.

“But none of this matters if the FoIP call isn’t successfully
delivered,” added Stephen Dorsey, CEO of babyTEL. “We deliver call-completion rates exceeding that
of comparable services over legacy networks, and we do it using industry-standard
T.38 real-time fax over the Internet.”

About
babyTEL

Headquartered in Montreal, and
founded in 1991, babyTEL develops in-house, advanced telecommunication services for its VoIP “triple
play” of voice, fax, and modem services over the Internet. babyTEL’s
customized suite of services are delivered to residential and corporate
customers in over 7,000 locations across the U.S. and Canada. babyTEL services
include Cloud Business Phone, Home Phone, FoIP, and Electronic Fax and are offered through its agents and reseller partners in the U.S. and
Canada. To meet challenging needs, babyTEL customizes and expands its Services
using its own development resources. Our partners, end-users, and
network-support teams benefit from the availability of in-house developers for
effective and timely support.

About
Commetrex

Founded in 1990, Commetrex
Corporation provides industry-leading fax technologies to telecom-equipment
OEMs and VoIP service providers. Commetrex has unrivaled expertise in
fax-over-IP (FoIP) technology. Its FaxTap for SIP and the BladeWare™ telephony
server with Smart FoIP® are moving FoIP reliability to a higher level.
Commetrex is expanding its product line to offer the same technology excellence
to the OEM developing voice-response and messaging systems with BladeWare
Studio and BladeWare VXi. For more information on Commetrex, visit commetrex.com.

About
Copia International

Founded in 1987, Copia
International is an innovator in the communications solutions software
market. Daily, thousands of customers
worldwide use CopiaFacts software suite of FaxFacts, VoiceFacts and E-MailFacts
to send and receive information by fax, voice, or e-mail. Copia holds the patents for its one-call
fax-retrieval and mail-merge-to-fax technology.
www.copia.com