Returns, Cancellations, Refunds

If you are not satisfied in any way with any ScratchMeNot product within the first 30 days of your purchase we will refund the purchase price or exchange the product for you!

Refunds will take up to 14 days to process. Returns and exchanges will only be accepted within 30 days of the shipping date. Refunds will be made in the same form used to make the original purchase.

Changes to orders or cancellations:

Once an order has been placed, we cannot make any changes to the order. This order has been automatically processed for shipment. We are unable to cancel an order once it has been placed (pre-orders are the only exception, they are able to be cancelled).

Returns & Refunds

Please contact us first and we will send you our return addresss information and an email to print and send along with the product. We will refund your purchase price and any taxes paid, but we are not able to refund shipping fees. The customer is responsible for return shipping fees for exchanges & returns.

Refunds will take up to 14 days to process. Returns and exchanges will only be accepted within 30 days of the shipping date. Refunds will be made in the same form used to make the original purchase.

All returns must be postmarked within 30 days of the shipping date. We do recommend you add delivery confirmation to ensure we receive the return. We are not responsible for returns we do not receive.