Discount for existing customers

on ‎19-04-201718:25

Hi. Why is Virgin not even attempting to retain me as a customer? I called to advise I can get similar package for £27 a month vs the £51 I am currently paying... I was advised that most I can get is £4. Surely retention of existing is as important as securing new customers?

Re: Discount for existing customers

on ‎03-05-201719:25

I posted this tonight and totally agree with you. Thankyou for the prompt response to my cancellation. I felt sooooo valued when I phoned up tonight. The telephone call lasted less than five minutes and I fully understood the £215 charge for lost or missing equipment. Then the e-mail arrived in seconds. I left Sky after over 17 years with them and at least they had the decency to fight for my custom although my pride came before all good decision making. I have settled this year for less than I did with Sky yet I was happy too until I saw the deals available. When my own family and friends got far superior deals than I, so phoned up last week. Spoke with a most helpful advisor (he really was and I'm not taking the mick at this point), he couldnt compete with the prices though. Then when I called later in the week I was met with the dreaded technical issues and then there was tonight..... All I can say is put your advisor into the next Olympics as she was so fast and onto the next poor sucker faster than I have typed this e-mail. She made your broadband look slow in comparison. It is obviously true that you guys are only interested in new customers and not the existing ones. Thanks again and I suppose goodbye.... Totally deflated Chris.