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News : Call Center Agents Prone to Work-related Stress, Diseases

April 4, 2012 -- The Department of Labor and Employment (DOLE) yesterday said call center agents are prone to a host of potential work-related stress that may affect their health.

In a press conference announcing the 4th call center fitness program, Nelia Granadillos, chief of environment control division of DOLE, said there are reports of the surge of lifestyle-related diseases among workers in the call center and the business process outsourcing (BPO) companies.

But she could not back up her claim with data.

"Call center agents are exposed to conditions at work which can have adverse effects on their health," Granadillos said.

She said these include economic stresses such as working in computer for long hours.

Granadillos also said call center agents are also subjected to extreme cold temperatures in their offices.

Working mostly at night, call center agents are also exposed to health and safety issues when they have to be out in unusual times.

"Health and safety issues are a concern," Granadillos said.

She also reported that lighting levels in their work stations also need to be controlled since this can cause strain in the eyes.

"These are stresses that DOLE is addressing to prevent adverse effects on the health of call center and BPO workers," she said.

To prevent some of the lifestyle diseases associated with call center and BPO agents.DOLE issued Department Circular 1-08 containing the policy guidelines governing occupational safety and health (OSH) of workers in the call center industry Granadillos said the circular has also required some control measures to ensure that call center and BPO companies undertake programs that would help their employees manage their stress.

The Call Center Fitness Program aims to establish a fitness program for the industry so that every employee has access to a fitness regime.

The program has two components: the Call Center Fitness Caravan which would be held in various dates and venues between April and October this year and the 4th Call Center Olympics set April 15 to July 19.

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