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Credit for Facebook Advert "NOT WORKING"

I am very disappointed with the customer service I have received from Yola. I have been so patient waiting for your response and have responded to your emails promptly. But have not received an answer back about the issue at hand. Its has been more than three weeks now, since I have raised the issue I have had with "Credit for Facebook Advert".
Waiting eagerly with an answer and hope you are able to find sometime to email me back with a solution.

I was able to find two e-mails from you, but it seems that you used an e-mail address different from your login e-mail address to your Yola account. You only get Facebook Credits if you purchase Yola Silver or Yola Gold, but the e-mail address you used is associated with a Yola Free account.

Can you please e-mail us your request again using the correct e-mail address associated with your Yola Silver or Yola Gold account? To do so, please use our Contact Support Form.

If you used to have a Yola Silver or Yola Gold account with your current Yola Free account, your Facebook Credit has most probably expired and can no longer be used.