Chegg.com Points Program

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The Chegg Points Program is governed by the Chegg Terms of Use and by this policy information page.

We reserve the right to change, from time to time, the conditions for participation in the Program, reward levels, redemption requirements, Chegg Point values and available rewards. Chegg reserves the right to end the Program completely by providing three (3) months notice to the e-mail address you provided when you registered for the Program or last updated your account, or posting such notice to the Chegg website.

Overview: Points earned in the Program are called "Chegg Points." You can earn Chegg Points by completing qualifying activities that enrich the student experience within the Chegg.com platform ("Chegg Platform"). Earned Chegg Points can be used to redeem rewards available in the Program redemption center. For example, we may have gift cards and credit toward Chegg textbook rentals/purchases available for redemption. Earned Chegg Points can also be redeemed to engage in select activities on the Chegg Platform, such as asking questions to Chegg's community of experts.

It is your responsibility to review and verify that your Chegg Points total is accurate. You can review your Chegg Points total on your "Points and Rewards History" account page. Questions about your Chegg Points total may be directed to Chegg customer support. You agree to comply with our reasonable requests for applicable proof of any errors or disputes in Chegg Point processing.

Chegg reserves the right, in its sole discretion, to verify information collected when you open your Chegg Platform account and to suspend your account and your ability to participate in the Program if Chegg suspects you of fraudulent activity, including, without limitation, signing up for multiple accounts. You are responsible for keeping your account information current and accurate and Chegg is not responsible for any incorrect or inaccurate information supplied.

Earning Chegg Points and Qualifying Activities:

Chegg Points may be earned for performing qualifying activities on the Chegg Platform, including answering questions on the Chegg Platform. We will expressly state on the Chegg Platform when and how Chegg Points may be earned for a particular activity. Any list of qualifying activities and the number of Chegg Points that may be earned for performing qualifying activities will be posted within the Chegg Points Earning Activities Page and may be changed by us at any time and in our sole discretion.

In connection with answering questions on the Chegg Platform to earn Chegg Points, your answer may be rated by the asker or others, and the rating may impact the number of points you receive. Further, if multiple answers are received for a question, only one answer will receive points for each question; answering a question, therefore, may not earn you points even if your answer is correct and even if it is rated highly. The impact of a rating on the number of points, and the criteria for deciding which answer gets points, is posted on the Chegg Points Earning Activities Page, and may be changed at any time at Chegg's discretion. You agree that Chegg is in no way liable for the actions of an asker, including, without limitation, any ratings assigned by an asker to any answers.

Chegg Points are only for active users of the Chegg Platform. Your earned Chegg Points will not expire so long as you use the Chegg site. Should you fail to log into your Chegg account for a period of 24 months or more, Chegg may reduce your Chegg Points balance to zero.

Purchasing Subscription Plan Chegg Points

We may also choose to offer users the ability to purchase a subscription plan that includes a number of benefits on the Chegg Platform, including a periodic allotment of points that can only be used to ask questions of Chegg's community of experts on the Chegg Platform ("Subscription Plan Chegg Points"). Subscription Plan Chegg Points are not earned Chegg Points and cannot be used to redeem rewards. Your Subscription Plan and all associated benefits (including unused Subscription Plan Chegg Points) will terminate in accordance with the term applicable to your plan. Subscribers may also be able to upgrade their subscription plans before they end to gain additional benefits, including a larger allotment ("Packs") of Subscription Plan Chegg Points. No refunds are available for a subscription plan or such point Packs, but additional allotments or packs of Subscription Plan Chegg Points purchased by the user will not expire so long as you are active on the Chegg Platform. If you fail to log into your Chegg account for a period of 24 months or more, Chegg will reduce your Subscription Plan Chegg Points and any associated packs or allotments of points to zero (0).

Rewards and Redeeming Chegg Points

Participants may redeem earned Chegg Points for select products or enhanced services or toward purchases made on Chegg.com. Chegg Points may be redeemed for the rewards set forth on the Chegg Points Rewards Page.

Chegg Points cannot be redeemed towards shipping or handling costs or tax. You are solely responsible for all federal, state and local taxes and any other costs or expenses of accepting and using Chegg Points or rewards redeemed with your Chegg Points, unless Chegg specifically states otherwise in writing.

Upon submitting a reward request, Chegg will review your account activity. We reserve the right to deny a reward request if Chegg determines, in its sole discretion, that you have violated these Terms. Rewards are available on a first-come, first-served and while-supplies-last basis. Your Chegg Points total will be reduced by the number of redeemed Chegg Points, and the redemption is not reversible. Rewards are provided "as is" with no warranty or guarantee, either express or implied by Chegg.

Rewards will be e-mailed to your e-mail address or mailed to your U.S. postal address, as applicable, that you provided when you registered for the Program or last updated your Program account. E-mailed rewards are typically sent within approximately ten (10) days from the date your order is processed, unless we state a different schedule or the particular reward you ordered is limited in quantity, backordered, or out of stock or you make a reward request during a high volume period such as major holidays. Rewards shipped via postal mail will usually be shipped within approximately eight (8) to twelve (12) weeks from the date your order is processed, unless we state a different schedule or the particular reward you ordered is limited in quantity, backordered, or out of stock or you make a reward request during a high volume period such as major holidays. Chegg is not liable for any damages to, losses of or delays in any shipments. Rewards that are undeliverable for whatever reason (including because your account information is incorrect) will not be re-sent and are forfeited, and the Chegg Points will not be refunded.

Chegg Points have no monetary or cash value and may not be redeemed for cash or any cash equivalent except under the Program. Chegg Points are not transferable and cannot be combined with other offers or with another person's Chegg Points. Chegg Points are not your personal property, and are not descendible, may not be inherited, bartered, purchased or sold to any third party. Other exclusions and restrictions may apply.

Losing Chegg Points & Termination

Generally, earned Chegg Points do not expire as long as your Chegg Platform account is valid, active and in good standing as outlined herein. However, in addition to the risk of losing your Chegg Platform account, you can lose or be denied Chegg Points by attempting to fix or transfer the earning or loss of any Chegg Points, violating any provision of these Terms of Use or participating in any other activity that we reasonably consider to be an abuse of the Program. Engaging in any conduct or activity that artificially or deceptively impacts the earning or loss of Chegg Points of any Participant is prohibited and such abuse may lead to the removal or denial of Chegg Points, including of any redemption thereof. Examples of conduct or activities that are an abuse of this Program whether conducted by one Participant or in conjunction with one or more other Participants or third parties, include any violation of the Chegg Terms of Use including the following:

A. Copying all or significant parts of any answers or responses posted by others on the Chegg Platform and submitting them as a Participant's own submissions;

B. Copying all or significant parts of any answers or responses posted on other websites and submitting them as a Participant's own submissions; submissions despite the responses not pertaining to the question being asked;

C. Creating multiple accounts to ask and answer a Participant's own questions; and/or

D. Collaborating with another Participant to post questions and answers

Chegg may also revoke your ability to participate in the Program for: (i) your abuse of the Program, including, without limitation, your use of any "bot," macro, cheat code, or other automated means to participate in the Program or to earn Chegg Points; (ii) your failure to follow any terms and conditions of the Program or the Web Site; (iii) Program inactivity for more than twenty four (24) months; (iv) the attempted or actual sale of any of your Chegg Points; (iv) any misrepresentation by you; (v) suspension of your Chegg Platform account; or (vi) any other conduct deemed by Chegg, in its sole discretion, to be detrimental to the interests of Chegg or its customers or otherwise improper. If your ability to participate in the Program is revoked, any unused Chegg Points will automatically expire and your future participation in the Program may be prohibited. In addition, Chegg will have the right to take appropriate administrative or legal action, including criminal prosecution, as it deems necessary in its sole discretion.

Chegg is not responsible for Chegg Points lost or redeemed due to fraudulent activity.Suspected illegal, fraudulent or other unauthorized use or misuse of points or any other activity inconsistent with these Terms of Use will result in termination of your participation in the Program, which may result in the loss of all accumulated Chegg Points earned but not yet issued and Chegg Points issued but not yet redeemed.

You agree to abide by the final and binding decisions of Chegg regarding the Program and your participation in it. Chegg is the sole arbiter of all issues relating to the Program, including a decision to remove Chegg Points or deny rewards, and all of Chegg's decisions relating to the Program are final.

Third Parties

The names of individuals, groups, companies, products and services related to the Program or Program rewards are used for identification purposes only and may be protected by the intellectual property rights, such as trademarks and copyrights, of their respective owners. The mention of any individual, group or company, or the inclusion of a product or service within a Program or as a Program reward does not imply any association with or endorsement by such individual, group or company or the manufacturer or distributor of such product or service and, except as otherwise indicated, no association or endorsement is intended or should be inferred.