Delivery Information

Unless otherwise specified all orders are shipped via FedEx or UPS Ground services. Orders finished before 4:00pm will be shipped out that day. All other orders will be shipped the following business day. Due to past issues with lost and damaged packages we will not ship any orders with the Post Office. Grandstand Ink is not liable for any delays caused by the Shipping Company due to weather, natural disaster, or any other unforeseen circumstance.

FREE Shipping

Orders over $50 can be shipped to the continental US via UPS or UPS Ground FREE of charge. Orders under $50 will be required to pay standard shipping rates.

Shipping Options and Costs

All shipping costs are determined dynamically at checkout based on delivery location, products ordered, package weight, and in certain cases, package size. Cost are pulled directly from shipping provider and are NOT marked up. For bulk orders please contact 1-800-481-4948 for freight shipping options.

Multiple Piece Shipments

Boxing is up to the discretion of the production department. All products will be packaged in the least amount of boxes possible and shipped in one single shipment. This means if you have one product that is completed before another it will be held until all products are completed and then shipped together. We do make exceptions to this rule in the case a) products are produced at more than one facility b) of bulk orders c) customer has made prior arrangements with their account rep d) that one or more products is on backorder.

Partial Shipments

For some products or scenarios we will break down the total quantity and ship out a partial order if requested. Since UPS and FedEx charge by weight this can dramatically reduce shipping costs for rush shipments. This is done on a case by case basis and customer will incur a small packaging fee. If you would like to explore this option further please call 1-800-481-4948.

Drop Shipments

All boxes will have our return address. We will however ship to any location you choose, including your clients.

Hotel/Motel Shipments

If you need delivery to a hotel or similar establishment we will accommodate; once the package is signed for we will no longer assume responsibility for package whereabouts. It is your responsibility to notify management that you have a package arriving and you assume full responsibility for them to accommodate you.

International Shipments

We do ship internationally however our system will not pull shipping quotes to some countries. If you experience this please call 1-800-481-4948 and we will provide you with a shipping quote. We have no control over cost of duties or fees that you may be required to pay; most of our products are for promotional use and will be marked as such on the customs form. If you will be shipping internationally please allow extra time for customs to process. We have seen customs take up to seven days before and unfortunately we nor the shipping provider has any control over their timeline.

Order Tracking

You may view the status of your order by logging into your account and viewing your order history. In addition, we will update you via email at certain stages of the process. Once the order has shipped you will be provided with a tracking number that you can use on the shipper's website.

Shipping Refunds

Unless the issue was originated by us we can not refund any shipping charges. This means weather or other delays are not grounds for a shipping refund.

Customer Not Available or Shipment Refusal

If delivery was attempted to the address you approved during the proofing process and is returned to us do to a) customer not available b) business closed c) incorrect address d) undeliverable address e) customer refusal, then the customer will be responsible for all future shipping charges for that order. This includes orders that fall under the FREE shipping category.

Customer Pickup

For insurance reasons pickup is allowed only at our Arizona location. Please note not all products are printed at this location.