Many people perform their jobs effectively. A few do them extremely well. Fewer still handle their workloads and more with care, dedication, and endless enthusiasm. They make sure that all of their jobs, big and small, are done thoroughly and completely. They constantly ask what they can do to help, and they meet everyone with a smile. This month’s Service Hero, Enrique “Tony” Genao in Environmental Services, is someone who represents all of those traits.
Since 1987, Tony has been working in Environmental Services and assisting the Office of Community Health. As the lead person who handles supply needs, Tony’s responsibilities are varied and essential to the everyday functions of BWH. Most of his work consists of supplying over 300 Environmental Service employees with the supplies they need, as well as repairing the department’s equipment. As a leader who is responsible for working with both people and machinery, Tony is often put under a great deal of stress. Yet that never stops his cheerful attitude, or prevents him from asking if he can help even more.
But to Tony, offering a helping hand is just part of his job. “In the morning, when I come in, I make sure that everyone has everything they need,” says Tony. “I do whatever they need me to do, in any part of the hospital.”
Another one of Tony’s responsibilities is to transport supplies to and from off-site locations. In addition to his assigned deliveries, however, he often drives used furniture, medical equipment, toys, and other charitable items from BWH to neighborhood groups and organizations that need them. For years now, the donations collected during the Office of Community Health’s semi-annual canned goods drive have been delivered by Tony himself.
In addition to his work here, Tony is very active in his Mission Hill neighborhood. He finds time in his hectic schedule to coach both his daughter’s softball team, which did very well this season, and a boys’ baseball team, which went to a city-wide championship. “After work, baseball is my life,”
he smiles.
His enthusiasm—for work as well as baseball—does not go unnoticed by his fellow workers and supervisors. “Tony is a real team player,” says Luis Soto, Tony’s upervisor. “He’s great to have around and great to work with.”
“Tony does all of his work with a real sense of pride and satisfaction,” adds John McGonagle of Ambulatory Administration, who nominated Tony for the award and who has worked with him for years. “He has a long history of helping out and going above and beyond his duties.”