Singapore Charm

Singapore is the place to have fun at any time of the year. Bursting at the
seams with vibrancy and brimming with excitement, Singapore is sure to keep you
entertained with an exciting fusion of cultures and adventurous and artistic
activities, plus an array of fun-filled family attractions. Visit popular
attractions such as Jurong Bird Park and the Singapore Zoological Gardens. You
will find more than 3,000 animals from over 250 species. The Night Safari here
allows you to glimpse rare animals such as the one-horned rhinoceros. Take a
trip to Sentosa Island to enjoy fun for all the family. Meet the pink dolphins
at Dolphin Lagoon or explore Singapore's colonial history at Fort
Siloso.

Itinerary

Inclusions / Exclusions

Price / Dates

Hotels

Map

Information

Terms & Conditions

Tour Itinerary

Welcome to Singapore, the Lion City. On arrival in Singapore, you will be
welcomed by your Cox and Kings representative and transferred to your hotel.
Experience the vibrant mix of tradition and modernity that is thoroughly
Singaporean. An island of fun and festivities the whole year through, Singapore
offers sophisticated nightlife, gourmet food, great shopping and sightseeing.
Come and enjoy countless fascinating experiences and take away memories that are
uniquely Singapore.

River Safari Tour (Seat in Coach).

Today proceed on the latest attraction of Singapore"River Safari". Embark on journey of discovery at the River Safari. Asia's first and only river themed wildlife park. Get a chance to catch giant pandas at the Giant Panda forest.

Pickup

Duration

From Time

Hotel

03:00 hrs

1:30 PM

The rest of the day is at leisure for you to explore this vibrant
city.

02

DAY 02 | Singapore

Singapore, Singapore

Singapore Hop On Hop Off tour with River Cruise .

Today enjoy Singapore's Hop On Hop Off tour. Visit the various sights of Singapore on this tour. Enjoy Singapore River Cruise, trace the journey of Singapore and her rising fortunes from an obscure fishing village to a bustling trading port on bumboats that used to ferry cargo as Singapore's historic lifeline.

Pickup

Duration

From Time

NAD

NA

NA

The rest of the day is at leisure to explore the city on your own.

Must Try: C&K Recommends: The hustle and bustle of shopping on Bugis
Street hides a colourful past. In the 1950s, the street earned quite an
international reputation for its night life. Soldiers and sailors made their way
here for some entertainment, cheap food and drinks, and to gawk at the
transvestites who walked the street. There is no sign of that any more. Today,
it's one of the most popular street shopping destinations in South East Asia.
Shopping at Bugis Street is a quintessential Singaporean experience as shoppers
jostle for space while walking through the crammed aisles. On the street level,
you are likely to find touristy items like souvenirs and clothes that tempt you
immediately. But the real finds are inside, which is where the locals like to
shop. The Bugis Street "market" is spread across three levels and it's an
adventure to explore the stalls on each floor.

Must Try: C&K Recommends: Would you like to eat mint-flavored Band-Aid?
Go ahead and try one at Sophisca, a chain of specialist candy stores located
across Singapore. Originally from Taiwan, Sophisca's candy innovations focus on
design and packaging that's quirky, cheeky, bizarre and often risque. Pill
boxes, first-aid kits and Chinese medication tins serve as disguise for
chocolate boxes, with flavours ranging from menthol to hazelnut. Besides
universal favourites like gummy bears, lollipops and marshmallows, Sophisca
offers sweet treats for naughty grown-ups, such as chocolate-flavoured
"condoms", candy lingerie and much more. The child-safe options include candies
shaped like mahjong tiles, sushi sets and piano keys, while the more adventurous
ones can try unusual chocolate flavours like wasabi and tiramisu. If you are
shopping for a specific occasion or person, you can customize your packaging
with mini chocolate boxes that spell out names, or carry birthday messages and
marriage proposals! Also check out their wedding favours and seasonal treats
like Halloween and Christmas hampers. So if you want to indulge your sweet tooth
or delight your friends back home with unique candy, add Sophisca to your list
of must-visits when you're in Singapore.

03

DAY 03 | Singapore

Singapore, Singapore

The full day is at leisure. Why not go shopping, with its 10 brand new
shopping malls (East Village Shopping Mall, Orchard Gateway Shopping Mall, West
Gate Shopping Mall, 268 Orchard Road Shopping Mall etc.). From niche luxury
boutiques to streetside flea markets, shopping doesn't get any better than here
in the shopping paradise that is Singapore - whatever your budget. You can
opt a visit to the very famous Ultimate Drive - Super Cars. Get warmed up on the
F1 circuit before taking to the freeway for an hour of performance driving. This
extended route gives you plenty of time to discover the power of the Supercars.
If you come as a pair, swap Supercars half way through and experience the best
of both worlds and ride both cars the Lamborghini and Ferrari.

Must Try: C&K Recommends: If the words 'Chinese Cuisine' entice you with
images of melt-in-your-mouth delicacies infused with authentic Cantonese
flavours, then a trip to Yu Cuisine must not be missed! This charming restaurant
sits quietly in the far western side of Marina Bay Sands, and attracts visitors
with its contemporary blue and silver decor that radiate a beautiful underwater
theme. Fish and bubble motifs further accentuate its interiors; but the star
attraction here is the tantalizing seafood, undoubtedly! The restaurant's
signature dishes like Hong Kong Aberdeen Chilli Crab, Pepper Crab and Butter
Cream King Prawns will most certainly get you drooling, and if not, we're sure
their excellent Dinosaur Rice Roll, Roasted Pork, and Signature Golden Lava
Custard Bun will do the trick! What's more, it even has a champagne bar that
offers spectacular views of Marina Bay, while you indulge in your favourite
drink. To sum it up, Yu Cuisine ensures your dinning affair is not something you
will keep quiet about!

04

DAY 04 | Singapore

Singapore, Singapore

Visit the Indian National Army Monument.

Today visit the Indian National Army Monument. The Indian National Army marker is one of the eleven World War II historic site markers erected in 1995 to commemorate the 50th anniversary of the end of World War II. It stands on the site of the original memorial - dedicated to an unknown soldier from the Indian National Army (INA) - that was destroyed after the war.

Pickup

Duration

From Time

Hotel

NA

NA

This evening enjoy the exciting, vibrant & carnival atmosphere at the
Clark Quay on your own. Stroll & look around the various shops, sip the
coffee, enjoy drink at the bar, go dining at the best restaurants, enjoy the
night clubs.

Must Try: C&K Recommends: Visit to The Wings Bar, located at Clark Quay,
the night-life capital of Singapore, Wings Bar has an interesting theme inspired
by the golden years of aviation in the 1940s. Walk through the unique LED lit
runway, and step into this aviation themed bar that promises the best Buffalo
wings and smoked ribs in town! Unique decor attractions like a custom-made,
authentic half-size Mustang P51 display fighter, and a specially designed games
hanger where you can plan and plot like a WW2 fighter, further add to its charm!
The 'crew' dressed in aviation uniforms walk around the restaurant to serve you
their mouth-watering range of dishes like Hickory-Smoked BBQ Combo, Original
Buffalo Wings and Signature Ribs. An extensive collection of beers from over 12
countries served on a frozen bar top ensures your drink remains chilled
throughout the night; another reason that makes Wings Bar the perfect spot for a
great night out.

05

DAY 05 | Depart Singapore

Singapore, Singapore

Later, you will be transferred to the airport for your flight back home.
We trust that you enjoyed your Flexihol Vacation. Please do give us your
valuable suggestions on feedback@coxandkings.com.

The morning is at leisure for some last minute shopping or to explore the
city.

Must Try: C&K Recommends: Harry's has come a long way,
from a humble beginning in Boat Quay in the year 1992 to 34 bars spread all
across Singapore! Recognised for its cosy and stylish interiors, this famed bar
was once the hangout of the infamous Nick Leeson, a former derivatives broker,
who single-handedly led to the collapse of Barings Bank, the United Kingdom's
oldest merchant bank. A usual night at Harry's sees the casual and chick bar
filled with animated sports fanatics yelling at the live telecast sitting
shoulder to shoulder with businessmen unwinding over a few drinks. It's also a
hot favourite amidst families and friends who look forward to enjoy some quality
time. What makes this bar so special? Excellent selection of brews coupled with
an extensive menu comprising of specialities like Harry's Signature Wings,
Harry's Jazz Burger, Classy Margherita Flatbread and Harry's Beer Battered Fish
& Chips. These crowd favourites have helped Harry's garner appreciation from
even the toughest critics. Locals and tourists are bound together by Harry's
charm as they sip on cocktails created by their highly skilled bar-tenders. When
you're here, ask for Harry's Premium Lager (ale) and Bank Breaker (dedicated to
Nick Leeson) as you tap your feet to some live music.

Must Try: C&K Recommends: When returning from a holiday,
some last minute shopping is mandatory! Changi airport in Singapore surely
doesn't disappoint with over 350 stores offering everything from necessities to
luxuries. However, one store that stands apart from the crowd is Bengawan Solo.
This sinful sugary heaven effortlessly lures customers with a promise of goodies
that tantalise your taste-buds and mind; a promise it certainly delivers! This
cake shop renowned for its chocolate and candies was founded in 1979 by Tjendri
Anastasia, originally from Indonesia. Her penchant for creating Indonesian
delicacies led to the set up of the very first Bengawan Solo Cake Shop in Marine
Terrace. With unchanged recipes and traditional preparation techniques, Bengawan
Solo has effectively maintained the premium quality of their products over the
years and currently has over 30 outlets spread across Singapore. Add some sugary
magic to your special occasions by bringing back home some of their signature
treats like Pandan Chiffon cake, Kueh Lapis Sagu (rainbow layer cake), Ondeh
Ondeh (coconut-coated glutinous rice balls filled with molten palm sugar), Kueh
Lapis (spiced layer cake), and other butter cakes and cookies. If you forget to
get your friends a souvenir, just head to Terminal 1, 2 or 3 and step into
Bengawan Solo for scrumptious treats that everyone is sure to
love!

DAY 01 | Arrive Singapore

Singapore, Singapore

Welcome to Singapore, the Lion City. On arrival in Singapore, you will be
welcomed by your Cox and Kings representative and transferred to your hotel.
Experience the vibrant mix of tradition and modernity that is thoroughly
Singaporean. An island of fun and festivities the whole year through, Singapore
offers sophisticated nightlife, gourmet food, great shopping and sightseeing.
Come and enjoy countless fascinating experiences and take away memories that are
uniquely Singapore.

River Safari Tour (Seat in Coach).

Today proceed on the latest attraction of Singapore"River Safari". Embark on journey of discovery at the River Safari. Asia's first and only river themed wildlife park. Get a chance to catch giant pandas at the Giant Panda forest.

Pickup

Duration

From Time

Hotel

03:00 hrs

1:30 PM

The rest of the day is at leisure for you to explore this vibrant
city.

DAY 02 | Singapore

Singapore, Singapore

Singapore Hop On Hop Off tour with River Cruise .

Today enjoy Singapore's Hop On Hop Off tour. Visit the various sights of Singapore on this tour. Enjoy Singapore River Cruise, trace the journey of Singapore and her rising fortunes from an obscure fishing village to a bustling trading port on bumboats that used to ferry cargo as Singapore's historic lifeline.

Pickup

Duration

From Time

NAD

NA

NA

The rest of the day is at leisure to explore the city on your own.

Must Try: C&K Recommends: The hustle and bustle of shopping on Bugis
Street hides a colourful past. In the 1950s, the street earned quite an
international reputation for its night life. Soldiers and sailors made their way
here for some entertainment, cheap food and drinks, and to gawk at the
transvestites who walked the street. There is no sign of that any more. Today,
it's one of the most popular street shopping destinations in South East Asia.
Shopping at Bugis Street is a quintessential Singaporean experience as shoppers
jostle for space while walking through the crammed aisles. On the street level,
you are likely to find touristy items like souvenirs and clothes that tempt you
immediately. But the real finds are inside, which is where the locals like to
shop. The Bugis Street "market" is spread across three levels and it's an
adventure to explore the stalls on each floor.

Must Try: C&K Recommends: Would you like to eat mint-flavored Band-Aid?
Go ahead and try one at Sophisca, a chain of specialist candy stores located
across Singapore. Originally from Taiwan, Sophisca's candy innovations focus on
design and packaging that's quirky, cheeky, bizarre and often risque. Pill
boxes, first-aid kits and Chinese medication tins serve as disguise for
chocolate boxes, with flavours ranging from menthol to hazelnut. Besides
universal favourites like gummy bears, lollipops and marshmallows, Sophisca
offers sweet treats for naughty grown-ups, such as chocolate-flavoured
"condoms", candy lingerie and much more. The child-safe options include candies
shaped like mahjong tiles, sushi sets and piano keys, while the more adventurous
ones can try unusual chocolate flavours like wasabi and tiramisu. If you are
shopping for a specific occasion or person, you can customize your packaging
with mini chocolate boxes that spell out names, or carry birthday messages and
marriage proposals! Also check out their wedding favours and seasonal treats
like Halloween and Christmas hampers. So if you want to indulge your sweet tooth
or delight your friends back home with unique candy, add Sophisca to your list
of must-visits when you're in Singapore.

DAY 03 | Singapore

Singapore, Singapore

The full day is at leisure. Why not go shopping, with its 10 brand new
shopping malls (East Village Shopping Mall, Orchard Gateway Shopping Mall, West
Gate Shopping Mall, 268 Orchard Road Shopping Mall etc.). From niche luxury
boutiques to streetside flea markets, shopping doesn't get any better than here
in the shopping paradise that is Singapore - whatever your budget. You can
opt a visit to the very famous Ultimate Drive - Super Cars. Get warmed up on the
F1 circuit before taking to the freeway for an hour of performance driving. This
extended route gives you plenty of time to discover the power of the Supercars.
If you come as a pair, swap Supercars half way through and experience the best
of both worlds and ride both cars the Lamborghini and Ferrari.

Must Try: C&K Recommends: If the words 'Chinese Cuisine' entice you with
images of melt-in-your-mouth delicacies infused with authentic Cantonese
flavours, then a trip to Yu Cuisine must not be missed! This charming restaurant
sits quietly in the far western side of Marina Bay Sands, and attracts visitors
with its contemporary blue and silver decor that radiate a beautiful underwater
theme. Fish and bubble motifs further accentuate its interiors; but the star
attraction here is the tantalizing seafood, undoubtedly! The restaurant's
signature dishes like Hong Kong Aberdeen Chilli Crab, Pepper Crab and Butter
Cream King Prawns will most certainly get you drooling, and if not, we're sure
their excellent Dinosaur Rice Roll, Roasted Pork, and Signature Golden Lava
Custard Bun will do the trick! What's more, it even has a champagne bar that
offers spectacular views of Marina Bay, while you indulge in your favourite
drink. To sum it up, Yu Cuisine ensures your dinning affair is not something you
will keep quiet about!

DAY 04 | Singapore

Singapore, Singapore

Visit the Indian National Army Monument.

Today visit the Indian National Army Monument. The Indian National Army marker is one of the eleven World War II historic site markers erected in 1995 to commemorate the 50th anniversary of the end of World War II. It stands on the site of the original memorial - dedicated to an unknown soldier from the Indian National Army (INA) - that was destroyed after the war.

Pickup

Duration

From Time

Hotel

NA

NA

This evening enjoy the exciting, vibrant & carnival atmosphere at the
Clark Quay on your own. Stroll & look around the various shops, sip the
coffee, enjoy drink at the bar, go dining at the best restaurants, enjoy the
night clubs.

Must Try: C&K Recommends: Visit to The Wings Bar, located at Clark Quay,
the night-life capital of Singapore, Wings Bar has an interesting theme inspired
by the golden years of aviation in the 1940s. Walk through the unique LED lit
runway, and step into this aviation themed bar that promises the best Buffalo
wings and smoked ribs in town! Unique decor attractions like a custom-made,
authentic half-size Mustang P51 display fighter, and a specially designed games
hanger where you can plan and plot like a WW2 fighter, further add to its charm!
The 'crew' dressed in aviation uniforms walk around the restaurant to serve you
their mouth-watering range of dishes like Hickory-Smoked BBQ Combo, Original
Buffalo Wings and Signature Ribs. An extensive collection of beers from over 12
countries served on a frozen bar top ensures your drink remains chilled
throughout the night; another reason that makes Wings Bar the perfect spot for a
great night out.

DAY 05 | Depart Singapore

Singapore, Singapore

Later, you will be transferred to the airport for your flight back home.
We trust that you enjoyed your Flexihol Vacation. Please do give us your
valuable suggestions on feedback@coxandkings.com.

The morning is at leisure for some last minute shopping or to explore the
city.

Must Try: C&K Recommends: Harry's has come a long way,
from a humble beginning in Boat Quay in the year 1992 to 34 bars spread all
across Singapore! Recognised for its cosy and stylish interiors, this famed bar
was once the hangout of the infamous Nick Leeson, a former derivatives broker,
who single-handedly led to the collapse of Barings Bank, the United Kingdom's
oldest merchant bank. A usual night at Harry's sees the casual and chick bar
filled with animated sports fanatics yelling at the live telecast sitting
shoulder to shoulder with businessmen unwinding over a few drinks. It's also a
hot favourite amidst families and friends who look forward to enjoy some quality
time. What makes this bar so special? Excellent selection of brews coupled with
an extensive menu comprising of specialities like Harry's Signature Wings,
Harry's Jazz Burger, Classy Margherita Flatbread and Harry's Beer Battered Fish
& Chips. These crowd favourites have helped Harry's garner appreciation from
even the toughest critics. Locals and tourists are bound together by Harry's
charm as they sip on cocktails created by their highly skilled bar-tenders. When
you're here, ask for Harry's Premium Lager (ale) and Bank Breaker (dedicated to
Nick Leeson) as you tap your feet to some live music.

Must Try: C&K Recommends: When returning from a holiday,
some last minute shopping is mandatory! Changi airport in Singapore surely
doesn't disappoint with over 350 stores offering everything from necessities to
luxuries. However, one store that stands apart from the crowd is Bengawan Solo.
This sinful sugary heaven effortlessly lures customers with a promise of goodies
that tantalise your taste-buds and mind; a promise it certainly delivers! This
cake shop renowned for its chocolate and candies was founded in 1979 by Tjendri
Anastasia, originally from Indonesia. Her penchant for creating Indonesian
delicacies led to the set up of the very first Bengawan Solo Cake Shop in Marine
Terrace. With unchanged recipes and traditional preparation techniques, Bengawan
Solo has effectively maintained the premium quality of their products over the
years and currently has over 30 outlets spread across Singapore. Add some sugary
magic to your special occasions by bringing back home some of their signature
treats like Pandan Chiffon cake, Kueh Lapis Sagu (rainbow layer cake), Ondeh
Ondeh (coconut-coated glutinous rice balls filled with molten palm sugar), Kueh
Lapis (spiced layer cake), and other butter cakes and cookies. If you forget to
get your friends a souvenir, just head to Terminal 1, 2 or 3 and step into
Bengawan Solo for scrumptious treats that everyone is sure to
love!

Inclusions

Accommodation at selected category of hotels including daily buffet breakfast at the hotel (Except on the day of arrival).

Airport transportation as mentioned in the itinerary is on a seat in coach basis for Budget, Standard and First Class Hotel Category option and is on a Private basis for Deluxe Category option.

Sightseeing as mentioned in the itinerary is on a seat in coach basis.

Meet & Greet Services by English speaking Coach Captain

Exclusions

International air ticket.

Airport Taxes.

Visa charges.

Over-seas mediclaim Insurance.

Meals, Tips, Laundry, telephone, optional excursions and other items of a personal nature.

Cost of foreign exchange for personal use.

Any items or services not specified in the itinerary 'HOLIDAY PRICE INCLUDES' head.

Govt Service Tax of 9% payable to Govt. Of India.

Price / Dates

Package Price Per Person

Category

Departure Hub

Price Validity

Twin

Triple

Single

Cwb

Cnb

STANDARD

All

8th June, 2016 - 30th September, 2017

INR 25,044(SGD 493)

INR 24,333(SGD 479)

INR 42,520(SGD 837)

INR 20,625(SGD 406)

INR 10,770(SGD 212)

FIRST CLASS

All

8th June, 2016 - 30th September, 2017

INR 28,499(SGD 561)

INR 27,280(SGD 537)

INR 49,124(SGD 967)

INR 23,063(SGD 454)

INR 12,040(SGD 237)

DELUXE

All

8th June, 2016 - 30th September, 2017

INR 36,830(SGD 725)

-

INR 65,888(SGD 1,297)

-

INR 11,786(SGD 232)

Twin

- Twin Sharing

Triple

- Triple Occupancy

Single

- Single Occupancy

Cwb

- Child with bed

Cnb

- Child no bed

Notes :

The above price is based on minimum 2 adults travelling together.

The above price is not valid for travel during trade fair period and special events.

Should the period of travel, or the number of participants, or the type of accommodation, or the type of transport or the duration of the trip, change, the quote will be adjusted accordingly.

At this point of time no services are confirmed and the same is subject to availability.

To proceed with the booking please furnish a non-refundable Booking deposit of Rs. 10,000/- per person.

Please go through the How To Book and the Terms and Conditions section of Cox and Kings - Flexihol.

SIC transfers do not operate between 2300 - 0730 hrs.

Early Morning Surcharge of SGD 10 per person per way.

Transfers between 2300-0730 hrs will attract an additional Surcharge of SGD 15 per person per way. This surcharge is in addition to the Private Transfer supplement cost.

Cancellation Policy for Grand Copthorne Waterfront is 4 Days.

Guest can take the cruise when he uses the Hop On Hop Off Coach (as there will be a stop at Clarke Quay)

Guest make own way back after the Hop On Hop Off Tour as it depends on where they want to end their tour (according to the routing schedule)

Hotels Info

City

Hotel Name

No of Nights

Singapore

Aqueen Hotel Jalan Besar

04

Map

How to book

Step 1

WHERE TO BOOK

You can book our Cox and Kings FlexiHol Holidays and make all payments to us through our Branch Offices or through our franchisees, Preferred Agents (PA) OR through your own Travel Agent.

Step 2

ELIGIBILITY

Those who fulfill the conditions set out by the Reserve Bank of India and the laws relating to foreign exchange in India, have a passport valid for at least six months subsequent to the date of departure of the tour and have been granted the necessary visas to travel throughout the tour are eligible to participate.

Step 3

BOOKING AND DEPOSIT

We need the passport (in original) of each tour participant to be submitted to us at the time of booking.

Please read the brochure / itinerary, the Terms and Conditions, How to Book Form, which are enclosed. Please complete and sign one Booking Form and Terms and Conditions form per party. In cases where tour participants belong to more than one family under a single form, it shall be signed by the head of each family with full responsibility. If the booking form is signed by anyone else and not all family heads, it shall be conclusively presumed that the signing persons had the necessary authority given to them with full responsibility by the members of other families to sign on their behalf to enter into a binding contract with the company. Signing of the Booking Form and payment receipt issued for payment made towards the tour cost shall be a legally binding contract between the parties. Along with the Booking Form, please enclose the Non-Refundable Interest Free Deposit amount and the visa deposits which unless otherwise provided is as under:

FLEXIHOL PACKAGE BOOKED

INTEREST FREE NON REFUNDABLE DEPOSIT PER PERSON

60 days prior to departure

Rs. 10,000/- per person

45 days prior to departure

Rs. 20,000/- per person

44-16 days prior to departure

50% of the cost of the Tour Price.

15-5 days prior to departure

75% of the cost of the Tour Price.

5-0 days prior to departure

100% of the cost of the Tour Price.

The non-refundable deposit would be adjusted towards the cost of the tour once the final payment is made.

If the tour participant /s cancel the booking after the payment of interest free, non-refundable deposits for any reason whatsoever or failure to pay the entire tour cost, the said deposit shall stand forfeited.

Step 4

THE VISA DEPOSIT

For Flexihol: Based on the holiday option chosen, Tour Participant has to obtain visas before departure. Visa Price will be advised by Sales Officer. Visa Price includes Consulate / Embassy fees, documentation and processing fees. Visa fee does not include any supplementary charges like courier charges or any supplement for urgency charged by Consulate or Embassy.

As granting or rejecting visas is the sole prerogative of the concerned sovereign governments, Cox & Kings does not guarantee the issuance of visas.

Step 5

PAYMENTS AND DEPOSITS

All cheques / demand drafts should be in favour of "Cox and Kings Ltd." and payable at our branch office / PA / Franchisee nearest to you.

When you make payment to your travel agent, it would not constitute payment to us until the same is remitted to our account.

On payment of the deposit amount, you will receive a receipt and invoice from Cox & Kings (India) Ltd. branch office for the amount paid, within a few days. Your invoice is a confirmation of your booking, however, the same is not valid for traveling on tour.

Pan Card copy is required where payment of Rs. 20,000/- or above is made in cash.

Step 6

BALANCE PAYMENT INVOICES SERVICE VOUCHERS

For 'FlexiHol' all services will be as per those specified / confirmed and paid for as per the Invoices and Service Voucher(s).

A Service Voucher(s) is the written confirmation of your tour and entitles you to travel on the tour and must be presented by you to the Service Provider as applicable on the first day of the tour. No services will be provided if the Service Voucher in original is not in your possession. It is your responsibility to check the Service Voucher(s) carefully and to let the concerned executive at Cox & Kings Sales Office OR PA or your travel agent know immediately in the event of any error.

Important / emergency contact numbers are printed on the services vouchers and / or the briefing sheet provided to you.

The due date for payment of the balance tour price will be mentioned on the invoice. Balance payments towards the cost of your Tour must reach us at least 45 days prior to the departure of your tour. If the booking of a client is made less than 45 days prior to departure, the Client shall make full payment of the tour cost otherwise there will be a delay in issuing your air ticket and arranging your visas and can result in the cancellation of your booking with Cancellation Charges levied as applicable. Once you make the balance payment in full, you will receive the Service Voucher(s) with your air-tickets 4 days prior to your departure provided you adhere to the time schedule of documentation.

Step 7

TRAVEL DOCUMENTS

It is entirely your responsibility to hold and carry on tour valid travel documents including airline tickets, service vouchers, your Passport, which must be valid for a period of minimum six months from the date of travel on the tour with necessary Visa/s and Immigration clearance (if applicable), confirmed air tickets, documents confirming insurance to cover risk to life, limb and property for the entire duration of the tour, medical clearances, inoculation / vaccination certificates, as the case may be, to be able to travel as per the tour itinerary.

We would not be responsible in any way for any error that may occur on the stamped visa by the Consulate / Embassy regarding names, attachment of wrong photographs, wrong passport number, duration and type of visas (single / multiple) entry.

We would not be responsible for any loss of your documents, which are returned to us by the Embassy / Consulate through third parties, nor if your documents are lost / misplaced / delayed when sent through a courier company from one office to another or from the office to Embassy / Consulate / travel agent / visa agent and back. In the eventuality of any such loss, we would put in best efforts to retrieve the lost documents. However, if the lost documents cannot be retrieved, we would render the necessary assistance in obtaining duplicate copies or certified copies of those documents from the concerned authorities.

Step 8

VISA

It is necessary for you to ensure that you have the appropriate passport, which is valid for at least six months after the date of departure of your tour. Furthermore, you will be required to take the appropriate visas for going on the tour. We provide you visa guidance services for which we will charge you. Such charges may include not only the actual visa charge and costs incurred but also our service charge.

Please note, that it is totally at the discretion of the concerned Consulates / Authorities to grant / reject your visas. It will be your responsibility to apply for the visa with a complete set of documents required by the Embassy / Consulate within the stipulated period as mentioned in the Documentation Check List given to you at the time of booking your tour, thereby ensuring the issuance of correct visas and timely compliance of the Visa formalities required for the tour you have booked. In the event the application for visa made by any Client or the Company on behalf of the Client is rejected by the concerned Embassy or Authorities due to inadequate documents furnished by you or where the visas could not be processed due to late submission of application by the tour participant or due to any other reason whatsoever, the Company shall not be liable or responsible for the same. The consulate may require further documentation and / or personal appearance.

Even if visa/s are rejected, you would be liable to pay the stipulated visa fees, cancellation charges and service charges of the company. In such a situation, the company suffers losses because, sometimes, cancellation is done at a time of holiday rush like Olympics, trade fairs etc. and the suppliers such as hotels, cruises, airlines etc. have a 100% cancellation charges. At times the Embassy / Consulate require the passport to be surrendered and this must be complied by the tour participants on their return.

Under the circumstances, you agree not to proceed legally against us unless there is a manifest error from our end.

Step 9

MEDICLAIM

It is recommended that you purchase an Overseas Mediclaim and other Insurance Policies to cover the risk to life, limb and property whilst on tour from the insurance company identified and named by Cox & Kings Limited at the prescribed rate.

You must check the accuracy and correctness of the policies so obtained and in case of any errors or lapses report the same to the Insurance Company and get the same rectified as Cox & Kings Limited will not be responsible for the same.

The cost of travel insurance premium is not included in your tour cost. The cover would be valid for the duration of the trip and relate to persons below the age of 60 years. Please ensure that you carry your travel insurance policy document with you on the tour.

All the passengers above the age of 70 years have to undergo medical tests as stipulated by the insurance company after which the policies are issued. Pre - existing diseases are not covered under this insurance policy.

An additional charge will be levied if you wish to extend the tour for longer than the normal tour duration.

If any adventure sports are included in the tour package, you shall avail of the same at your own risk having regard to your medical condition. We shall not be liable for any death, injury or other loss due to your participation in such adventure sports, and any release form that you may be required to sign by such person / service provider / club / association / organization / hobbyist / institution will be binding.

Please take note that, in case of death of tourist(s) all the arrangements for transportation of the dead body including procuring the death certificate, post - mortem, re - patriation of dead body and all personal effects / property and insurance claims etc. shall be made by accompanying relative and / or accompanying known acquaintances of the deceased. Company shall not be responsible for extending any help for the same. The entire expenses shall be borne by the accompanying relative and / or accompanying known acquaintances of the tourist. The Company or any tour leader shall not be responsible for the same. In case any of the relatives want to visit the country where the tourist has expired, all the necessary arrangements shall be made by the said relatives only.

Please note that you would have a direct contractual relation with the insurer and we are not in any manner concerned with this relationship. You shall directly submit claims to your Insurance Company. The Insurance Company shall directly pay the settlement amounts to you and any dispute in regard to rejection of claim or adequacy of settlement amount shall be settled by you directly with the Insurance Company.

Step 10

BASIC TRAVEL QUOTA

As per new RBI guidelines each individual is
now eligible for USD 250,000 or its equivalent every financial year. This
effectively means that the total Foreign Exchange eligibility under personal /
business / study abroad / medical / migration etc is capped at USD 250,000 per
financial year. (Pan Card Number of customers is mandatorily required to be
provided while closing Tour Cost Transaction).

Step 11

YOUR TOUR COST FROM BTQ

You will pay the total tour amount in Indian Rupees to Cox & Kings Limited with your signed BTQ and A2 Form. The BTQ Form will be forwarded to the Authorised Dealer by us for release of the Foreign Exchange to us towards the cost of the tour as part of your BTQ.

It is recommended that the Client should avail the foreign exchange component of the tour cost from the Company under his Basic Travel Quota entitlement.

Step 12

YOUR PERSONAL BTQ

The balance amount of the BTQ left after deducting the tour cost can be purchased by you towards your personal expenses while on tour. You can conveniently purchase your personal BTQ from our Foreign Exchange Division. You can carry Travellers Cheques or a Travel Currency Card. It is advisable to carry the foreign exchange partly in cash and partly in Traveler's Cheques/ Currency Card.

Step 13

AMENDMENTS

If after the initial booking of the tour, you wish to make any amendment in the services, you will require to make a written request and obtain an acknowledgement of the same from our Sales Officer. Change in services includes change of destination, change of departure date, addition or deletion of services, change in passenger numbers or such other change. The requests are subject to availability and you would have to pay extra towards such amendments in services.

Step 14

AIRLINE 'CHANGE IN RESERVATION FEE'

It is absolutely necessary to have your return air seats to India confirmed prior to your departure from India.

If you wish to change the date of your return journey after departure from India, you will have to pay a "Change in Reservation Fee" if any, directly to the airline, subject to availability of seats in the same booking class. This fee may range between USD 75 to USD 200 or more per person, per sector, per change and we will not be responsible for the same.

Step 15

AIRLINE CONFIRMATION AND RE-CONFIRMATION

Though you may receive a confirmed air ticket for a particular sector, due to over booking of seats the airline may offload passengers and accommodate them on a subsequent flight for which we will not be responsible.

In case of clients coming back on a later date after the tour ends, the responsibility to re-confirm air tickets 72 hours prior to the departure would be solely of such client.

Step 16

TRANSFER FROM ONE TOUR TO ANOTHER

A request in writing for transfer from one tour to another 45 days prior to the departure will be treated as cancellation on that tour and a fresh booking on another. In these cases, a transfer Fee of Rs.5,000/- per person will be applicable in addition to the costs for re-processing your visas, medical insurance and air tickets etc due to the transfer to another tour.

Step 17

CANCELLATIONS

If circumstances make you cancel your Tour, the cancellation must be intimated to us in writing duly signed by each of the Clients seeking cancellation at the Registered Office of the company at Turner Morrison Building, 16 Bank Street, Fort, Mumbai - 400 001 / via fax no. +9122 2270 9161 or email to us at customerservice@coxandkings.com or fitbookings@coxandkings.com (in case of FlexiHol Tours)

WHEN A CANCELLATION IS MADE

CANCELLATION CHARGES PER PERSON

Clear 60 working days or more prior to the date of departure of the Tour or for non-payment of the balance Tour Cost.

Deposit Amount

Clear 45 working days or more prior to the date of departure of the Tour or for non-payment of the balance Tour Cost.

Deposit Amount

Clear 44-16 working days prior to the date of departure of the Tour.

50% of the Tour Price.

Clear 15 to 5 working days prior to the date of departure of the Tour.

75% of the Tour Price.

Less than 02 clear working days prior to the date of departure of the Tour.

100% of the Tour Price.

In case of cancellation for the cruise cost, the following cancellation charges shall apply:

WHEN A CANCELLATION IS MADE

CANCELLATION CHARGES PER PERSON

More than 75 days before departure

No charge

Clear 74-60 working days prior to the sailing date.

25% of the cruise cost

Clear 59- 30 working days prior to the sailing date.

50% of the cruise cost

Clear 29-16 working days prior to sailing date.

75% of the cruise cost

Clear 15-0 working days prior to sailing date.

100% of the cruise cost

Note: -The above rates are subject to availability at the time of booking and also subject to change. Rate of exchange, for the pricing of the cruise cost will be on the day of payment.

An e-mail should be immediately followed by a duly signed written communication by you on working days within office time.

However, if the Booking Form has been signed by one or more persons communication signed by such signatories would be treated as valid communication for cancellation for all such persons mentioned in the form. The computation of the period of notice of cancellation shall commence only from the time the written request reached the Company at its office in Mumbai on working days within office time. We are constrained to levy cancellation charges mentioned above.

It is a clear understanding between the parties that for the purpose of this clause cancellation can be due to any reason whatsoever including the reason of inability to participate due to any reason including illness, death, court orders, non-availability of documents etc.

Cox & Kings Limited reserves the right to cancel any Tour prior to the departure, without assigning any reason and all monies paid by you will be refunded forthwith in Indian Rupees only after deducting the actual expenses incurred by us on your booking like visas, insurance premiums, ticket cancellation charges, administrative charges and other overheads etc as applicable from time to time and case to case, but no compensation and / or interest are payable.

Step 18

REFUNDS

Refunds (if any) for the amendments and / or cancellations will be paid directly to you by the concerned Cox & Kings Limited Branch office / Franchisee / PA / Travel Agent through whom you have forwarded your payment to us. It would take at least 45 days to process the refund (if due) and for an airline ticket, it would take at least 60 days to process the refund (if due). In case of refund in foreign currency component, the said refund shall be made in Indian Rupees only at the prevailing buying rate on the date of refund as per existing statutes, rules and regulations.

It is clear understanding that there shall be NO REFUND whatsoever if the Client does not or cannot utilize due to any reason whatsoever hotels, transfers, sightseeing, entrance fees, cruises, meals, optional, optional tours, air tickets, train ticket, boat ticket etc.

Step 19

INTERPRETATION

As to the interpretation of the foregoing, the decision of Cox and Kings Limited shall be final and binding upon you.

Terms & Conditions

INTRODUCTION

We make all possible efforts to secure services from reputed suppliers for you so that you can travel safely and securely and you get best value for money. Our individual customized tours are known as 'FLEXIHOL'. We also sell travel related products designed and operated by Third Parties. All our products are sold subject to these Terms and Conditions and How to Book rules (collectively referred to as "Terms and Conditions" for the sake of brevity) and the contract between the Client and us shall be governed by the same. In the event of the Client booking through us, any third party tours or travel products or services, the Terms and Conditions specified by such Tour Operator, including their payment schedule, cancellation, refund, rules and regulations etc. shall be applicable, in addition to our Terms and Conditions. In order to avoid any misunderstanding kindly read the Tour Brochure, the Price Grid, the Booking Form and the Terms and Conditions carefully.

BROCHURE ACCURACY:

Brochures are printed several months in advance and the description of the services mentioned in the brochure, are as normally available and as accurate as possible. However, we do not have direct control over the suppliers as we are Tour Operators and do not own any hotels, airlines, restaurants, railways, cruises or coaches. Circumstances beyond our control like major road works, traffic congestions, weather conditions, fairs, festivals, sport events, political / religious gatherings, strikes, change of management / closure of hotels / restaurants, over booking of hotels / flights, cancellation / re-routing of flights or railway, closure of / restricted entry at a place of sight seeing may result in changes in the services / itineraries. Therefore, we reserve absolute right to alter, amend, change or modify the Tour Package, Itineraries, Tour Schedule, Travel Plan, Tour arrangements and sightseeing mentioned in the Brochure. Where we may know of these changes sufficiently in advance we will notify you. There are also very big Fairs and Exhibitions and events lasting up to 2 weeks or even more, where all the hotels are fully booked several years ahead eg. Eurocup, Olympics etc. In such cases, the applicable cancellation charges levied by third party suppliers such as hotels, cruises, airlines are 100%, which are payable by you. Every effort is made to avoid such dates, but in the few instances where it is unavoidable, it may be necessary to stay in hotels in other cities. (This would be advised at the time of booking). We request your co-operation where such changes are made. No complaints or grievances in this regard would be entertained either during the tour or after the tour has concluded. Photos of meals / hotel rooms / transportation / sightseeing / properties published in the brochure are only for reference and may differ from the actual meal served / sights etc. Distance, Exchange Rate, Visa regulations and temperatures mentioned in the brochure are approximate or may vary.

In case the alternate arrangements made are materially superior as compared to the ones described in the Brochure, we reserve the right to charge extra for the same anytime.

THE HOLIDAY PRICE INCLUDES AND EXCLUDES:

Please refer to the relevant section in the price grid. For FlexiHol, all services will be as per those specified / confirmed and paid for as per the Invoices and Service Vouchers. If you avail any service which is not included in the Holiday package or get yourself upgraded then the payment for the same will have to be cleared by you directly. Please note that, porterage, tips, gratuities, room service, laundry, excess baggage charge, a la carte meals, alcoholic beverages and soft drinks, paid toilets etc are not included unless specifically mentioned as included in the Brochure or Price Grid.

BAGGAGE:

Client traveling by air will be subject to the airline restrictions / limitations on baggage weight / size / number from time to time. Traditionally, each airline allows their customers to bring one carry-on bag and one personal item, such as a pocket book, backpack or laptop bag. The dimensions of which should not exceed 115 linear cms and weight should not exceed 7 kgs.

Currently, the airline restriction is 20 kgs for economy class on flights to all destinations except U.S. and Canada where a person may carry 2 pieces of checked in baggage and one hand bag. Furthermore, baggage is not included for internal flights in USA. One needs to pay for every piece of baggage checked in. The charges vary from US $ 25 to US $ 35 per bag. Please check with your sales staff for correct details.

We are not liable, in any manner, if you are unable to carry any baggage or if you have to pay any extra-charges due to restrictions imposed by the airline. You shall be liable to pay all such charges directly to the airline. Also, we are not liable for any loss or damage to baggage while it is in the custody of the airline.

The table below gives a general overview of the general baggage allowance for a full service airline. Baggage allowance is based on a Weight or Piece (number of bags) concept. Please note that every airline has a different set of rules and regulations regarding the weight restrictions and furthermore, airlines keep changing the rules quite frequently. Hence, you are requested to please check the updated baggage rules of the individual airlines, with whom the ticket is booked.

PER ADULT / CHILD

INFANT

FIRST CLASS

BUSINESS CLASS

ECONOMY CLASS

Within India

40 Kgs

30 Kgs

20 Kgs

0 Kgs

Rest of the World
(Except Europe; USA; Canada and South America)

40 Kgs

30 Kgs

20 Kgs

10 Kgs

Europe; USA; Canada and South America

3 Pieces
(23 Kgs each)

2 Pieces
(23 Kgs each)

1 Piece
(23 Kgs each)

1 Piece
(23 Kgs each)

As porterage is not included in the tour price and due to limited space for luggage in the coach, we recommend that you carry one single suitcase per person of a size of 158 cms. (width + length + height) preferably with wheels for sake of convenience. All baggage and personal effects are at all times and in all circumstances the responsibility of the Client. Please be careful to ensure that cameras, binoculars, musical instruments, mobile phones, credit cards, ornaments, traveler's cheques, currency notes, travel documents should never be left unattended in the hotel, restaurant, aircraft, coach or any other mode of transportation, at the place of amusement / sightseeing and / or at the railway station. Similarly the aforesaid items should not be kept in the checked-in baggage. If you misplace or lose any moveable property we will not be in any way responsible and / or liable. We may not be in a position to assist and / or lodge a complaint with the authorities.

SAFE DEPOSIT LOCKERS:

It is advisable that the tour participants carry their valuables on their person at all times. If Safe Deposit Lockers are available, the tour participants should avail the facility at their own risks and liability. This facility may be additionally charged by the hotel, which will have to be directly paid by the client to the hotel. If the Safe Deposit facility is not available, the tour participants must take all necessary precautions in protecting their valuables as the Company / service providers /company's representatives shall not be liable for any loss of valuables or for making good such loss.

TIPPING:

Tipping is customary (unless otherwise stated in the brochure) in all parts of the world for services rendered (e.g. porters, coach drivers, guides etc). Your Sales advisor will guide you in this regard.

PUNCTUALITY:

This is a measure to ensure your safety and time discipline. Clients will have to strictly adhere to the prescribed timetable for the day. Please adhere to time discipline so that scheduled sightseeing is not missed due to your actions. In case any sightseeing or services are missed due to your default the same will be non-refundable. Tour Participants are requested to strictly follow the time schedule given at all times including the departure time from the hotel, sightseeing places, etc.

MEALS:

If availed of meal option on a Flexihol holiday, there are pre-set menus provided by the restaurant. We, however, reserve the right to change the meal arrangement, where circumstances compel us to do so. Unlike an airline, we cannot process for a special meal, diet meal etc. nor can we guarantee a special diet for customers if applicable. In the event that the Client wakes up late and misses breakfast and in the event that the Client is out on his own and reaches late and misses meals, then no claim can be made by him for the meal which he has missed and not utilized.

CURRENCY AND TRAVELLERS CHEQUES:

We suggest you take your holiday spending money partly in currency, partly in travelers cheques or Travel Currency Card. Travellers cheques are a safe way to carry money as they are easily encashed for a small service fee and can be replaced if they are stolen or lost, provided you have the lost travellers cheque numbers and the counterfoil subject to American Express being satisfied with the genuineness of the claim. Alternatively, you can take a Travel Currency Card, which is by far the safest way to carry money and make payments.

HOTELS:

Keeping in mind the itinerary, we take great care to select the locations of hotels, which are chosen both for their comfort and value for money. Due to conventions and trade fairs, Olympics etc in the cities the hotels may be blocked out more than 2 years in advance. In view of this, you may have to stay in hotels further away from the cities and itineraries may have to be amended / altered. All hotels are twin bedded (in Europe) and in keeping with European standards are comparatively small. Single rooms are much smaller than twin-bedded rooms. A double room has a queen-size bed and a twin room has two separate beds. Requests for double rooms will be subject to availability and in cases when a double is not available, we will provide you with a twin room.

We recommend a maximum of only three persons in one room. Triple rooms are usually no larger then twin rooms and the third bed is often a rollaway bed or cot placed in a twin room. Modern facilities such as attached toilets with showers / bathtubs are provided. General check in time is usually 2 p.m. and check out time is usually 11 a.m., early check-in and late check-out is subject to availability unless pre-paid and booked in advance.

In case of a passenger booking on a single basis, will have to pay single room supplement.

Any damage caused to the hotel property by you will have be paid by you directly to the hotel and we would not be responsible and / or liable for the same.

ACCOMMODATION FOR CHILD BELOW 12 YEARS OF AGE:

It is expressed and given to understand that a child below 12 years of age who is booked on the tour paying the special rate without a bed will not be provided with a bed in the hotel while on the tour under any circumstances unless a supplement is paid. In case the Client decides to make any change in the rooming while on the tour then they shall be bound to pay additional amount charged to them by the concerned Hotel directly to the Hotel.

CONDITIONS OF PASSAGE:

These conditions are applicable to every Client of the Company, who books a Brochure Tour or any Special Tour or travel arrangement. In the event of a Client booking through us a Tour or Tour Arrangement of any other Tour Operators like Carnival Cruises, Cosmos, Globus tours, Star Cruise etc., the 'Terms and Conditions' specified by such Tour Operator, including their payment schedule, cancellation, refund, rules and regulations etc. shall be applicable, in addition to our 'Terms and Conditions' while determining the contractual relation between the Client, the Tour Operator and us.

SCOPE OF ACTIVITY:

We are travel and holiday organisers only. We do not control or operate any airline, neither do we own or control any shipping company, coach or coach company, hotel, transport, restaurant, railways, cruise or any other facility or service mentioned in this Brochure. Though we take care in selecting all the ingredients in your holiday, we can only select and inspect them. As we have no control in running them, we cannot be responsible for any deficiency in service, delays, improper services provided by any agency, airline, transport, hotel, cruise or any provider of services, for any injury, death, loss or damage which is caused by the act or default of the management or employees of any hotel, airlines, shipping companies, cruise, coach owners / coach operators / tour operators who are the Company's independent contractors.

We are also not responsible for the delay or deficiency in services provided by agency, airline, transport, hotel, cruise or any provider of services, and / or any act or actions of co-travellers, co-passengers which may result in injury, damage to the life / limb or property of the Client or interfere with enjoying or availing the following and / or the other services to be provided on the tour.

REGISTRATION:

The Client has been supplied with details for the Tour Arrangements and the Tour Brochure / Itinerary for the relevant year and season. The Client shall read the same as well as the 'Terms and Conditions' and the 'Booking Conditions' carefully before filling and signing the Booking Form. The Terms & Conditions, Booking Form, Payment Receipt shall be binding on the parties and shall constitute a contract between the parties, on the Client signing the Booking Forms and making payment towards the prescribed non-refundable interest free deposit amount. In case of one or more but not all Clients sign the 'Booking Form', it shall be deemed that the others have duly authorised the concerned signing Client/s. In cases where the travel agent through whom the clients have booked the tour signs the Booking Form for and on behalf of the persons named in the Booking Form, it shall be deemed and construed that the clients have duly authorized the said travel agent to sign on their behalf. The signing of the Booking Form by the Client or by their travel agent shall mean acceptance in totality of the Terms and Conditions contained herein by the Client/s.

No person including the Employee/s and the Agent/s of the Company other than the Company, in writing, has the authority to vary, add, amplify or waive any stipulation, representation, term or condition set forth in this Brochure. Any assurance given by any person shall have no consequence.

The Company reserves the right to decline to register any person/s as Client/s for any Tour or to cancel their registration without assigning any reason.

DEFINITION:

You / Client/s means the person/s in whose name and / or whose behalf the Booking is made and / or whose name is on the Booking Form, Invoices and Service Voucher(s).

We / Us / Company means Cox & Kings Limited.

Child / Infant: An 'Infant' means a person below the age of two years, and a 'Child' means a person above the age of two and below the age of twelve years.

Independent contractors means 'any hotelier / hotel owner, owner of any airlines or shipping company or railway, ferry boat owner / operator, cruise, coach owner / operator, owner / operator of any other Person or Organisation etc. who have been selected by the Company to render services to the Client'.

Holiday Price means the tour cost mentioned in the Price Grid and other payments such as taxes, surcharges etc payable by the client to the Company.

"Cancellation Policy" means and includes all the cancellation charges levied by the company from time to time, third party cancellation charges etc. as more particularly described hereinbelow or any other documents.

There is no contract between the Company and the Client until the Company has received the appropriate non-refundable deposit. The full payment must be received in accordance with the procedure laid down in the Brochure under the heading "HOW TO BOOK". If not paid in that time, the Company reserves the right to cancel the booking with the consequent loss of deposit and apply the scale of cancellation charges as mentioned in the "HOW TO BOOK" section.

The Company has the right at any time and for any reason

To terminate the Contract after acceptance of deposit but prior to the commencement of the Holiday without assigning any reason whatsoever. In the event, the Company terminates the Contract, the Company may refund the amount of deposit to the client without payment of any interest after deducting actual expenses incurred on the booking like visa charges, travel insurance, retention charges of overseas suppliers, ticket voiding charge etc.

To amend, alter, vary or withdraw any tour, holiday excursion or facility it has advertised or published or to substitute an independent Contractor of similar class, if it is deemed advisable or necessary. In either case, the Company shall not be liable for any demand, additional expense or consequential loss suffered by the clients or for any compensation claim.

TRAVEL DOCUMENTS AND CLEARANCES:

It shall be solely the Clients' responsibility to hold valid and genuine travel documents and statutory clearances, to be able to travel on the Holiday, such as passports, visas, confirmed air-tickets, insurance and medical insurance certificates and other statutory certificates including immigration clearance etc. In any case, your Passport must be valid for at least six months subsequent to the scheduled date of return of the Holiday. Please note that guest travelling to Malaysia should have a valid passport for at least nine months subsequent to the scheduled date of return of the holiday.

It is the responsibility of the Clients to furnish all documents required by the Company for application of visa etc. We are mere facilitators for providing visa guidance services. In the event the application for the visa made by any Client or the Company on behalf of the Client is rejected by the concerned Embassy or Authorities due to inadequate documents furnished by the applicant or due to any other reason whatsoever, the Company shall not be liable or responsible for the same. The visa fee includes the actual visa charge, cost of processing fees, professional charges, and overheads. All cost, charges in respect of the said application for the visa shall be borne by the Client and the non-refundable deposit paid by the client shall be forfeited and no claim whatsoever shall be made for the same. UK and USA visa will have to be obtained by the Client directly, however the Company can only assist in preparing and submitting the visa application based on documents provided by clients. Certain consulates / embassies may call the clients for personal interviews and / or biometrics,

As granting or rejecting visas and immigration clearance is the sole prerogative of the concerned sovereign governments and the Company is only a facilitator, the Operator shall neither be responsible in case of non-granting of such documents nor liable for any delay, denial or other related act / omission or for any loss, expense, damage or cost resulting there from. The position in respect of cancellation of the tour by the Client due to non-availability of travel documents would not change only by virtue of the Client having applied for such documents through the Operator. Even if the visas are rejected, the stipulated fees of the Operator shall be payable by the Client. There will be no refund, if the Client, or any member of his party, is unable to travel due to the said reasons. In fact, many a time, due to such cancellations, the company suffers losses because, sometimes, the cancellation is done at a time of holiday rush like Olympics etc. and the third party suppliers such as hotels, airlines and cruises levy 100% cancellation charges. In such cases, cancellation charges as applicable by the company will apply and the decision of the company will be final and binding upon you. Under the circumstances, you agree not to proceed legally against us unless there is a manifest error from our end.

The Company would not be responsible in any manner whatsoever for any clerical error done by the concerned Embassy / Consulate regarding name, attachment of wrong photograph, duration and type of visa (single / multiple entry) or passport number. We always use services of reputed courier companies for the purpose of transmission of passports to the Embassies / Consulates and to our clients in various cities. We would not be responsible for any loss or damage whether direct, incidental or consequential caused due to transmission delays or loss of passport. The documents forwarded by you for visa purpose are sent by us to the concerned Embassy / Consulate by third parties and hence we would not be liable for loss of your documents. We would however, make best attempts to trace your documents or assist you in obtaining alternative / certified copies of the lost documents.

In the event that a client is unable to travel on the Holiday date originally booked by him / her, due to rejection of visas by the concerned Embassy, the said client shall have the option to postpone his / her holiday to any other future date or choose any other holiday destination subject to cancellation charges of the previous holiday. However, if the client books and pays within the cancellation period and is unable to travel due to any reason whatsoever including non-availability of visas or any travel documents, the cancellation policy will apply.

HEALTH AND INSURANCE:

It shall be the duty of the Client to inform the Company in case the Client has any medical condition that may affect his ability to enjoy and pursue fully the Holiday Arrangements and wherein the interest of the Group or any member thereof is prejudicially affected.

The Company reserves the right to ask the Client to undergo medical test and to provide written certification of his medical fitness before departure. In the event that a medical condition has not been disclosed the Company will not be liable to provide any assistance or money back.

The Company makes it a condition that the Client is adequately covered by Overseas Mediclaim Insurance Policy and other appropriate insurance policies from the Insurance Company identified and named by us to cover the risk of life, limb and property while on tour, as Cox & Kings (I). Ltd., will not be responsible for the same.

It may be noted that the tour cost includes the insurance premium. However, persons above specified age or tour participants wanting to extend their stay abroad beyond the duration of the tour shall have to acquire the same at their cost.

In case, if any adventure sports are included in the tour package, the clients shall avail of the same at their own risk having regard to their medical condition. The Company shall not be liable for any death, injury or other loss that may be occasioned due to participation of client in such an adventure sports.

FORFEITURE OF DEPOSITS:

The Company shall be within its rights to forfeit the non- refundable interest free deposit paid by the client to the company along with the prescribed booking form duly completed for the tour booked by the client. In the event the client cancels the booking or on failure on the part of the Client to adhere to the tour payment schedule as informed in the documentation check list or in the event the visa of any country is not granted or is unable to travel on the tour booked by the client due to any reason whatsoever, including medical ground or sickness, the non refundable interest free deposits shall stand forfeited, and the scale of cancellation set out in the "How To Book" section of the brochure shall be applicable and binding. The Client expressly agrees to the foregoing terms and conditions.

LIABILITY:

In the event of the Company exercising its rights to amend or alter any Tour or holiday advertised in their Brochure / itinerary after such Tour or Holiday has been booked, the Client shall have the right:

To continue with the Tour or holiday as amended or altered;

Or to accept any alternative Tour or holiday, which the company may offer.

In either of these above cases the Client shall not be entitled to or the company shall not be liable to the client for any damage, additional expenses, consequential loss suffered by him or to pay any amount as refund.

In the event that the Company is unable to conduct a particular Tour, the Company may at its own discretion, refund the amount of the cost of the said Tour to the Client (after deducting the actual expenses incurred by us on the booking like visas, insurance premium, ticket voiding charges, and other overheads as applicable etc on a case to case basis) without any interest on the same. The Client will not be entitled to make any grievance thereafter in respect of the same. Refund, if any would be paid to the client as per the prevalent rate of exchange in Indian Rupees (INR) as per the RBI regulations at the time of making the refund.

The Company shall, in no circumstances whatsoever be liable to the client or any person travelling with him for:

Any act, omission, default of any independent Contractor or other person or by any servant or agent employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the client or for any person traveling with him howsoever caused.

The temporary or permanent loss of or damage to baggage or personal effects howsoever caused including willful negligence on the part of any person.

Loss of baggage by the airlines / coach / cruise / train.

Overbooking of seats / rooms by the airline / hotel.

Failure on the part of airline to accommodate passengers despite having confirmed tickets or change of route.

If in the event that the Client is booked on a particular airline and the said flight is over booked / cancelled for whatever reason and the Client is not allowed/able to board the flight, the Client shall not hold the company responsible for the same and no claim whatsoever can be made by the Client against the company for refund or compensation.

Any overstay expenses due to delay or changes in bus / flights / ships / trains or cancellation of special bogie or other services due to sickness, weather conditions, war or any other cause whatsoever.

The Company shall not be responsible and / or liable for any damages caused to the Client due to reasons beyond the control of the Company (Force Majeure / Vis Majeure).

In any case, no liability on the part of the Company arising in any way out of this contract in respect of any tour, holiday, excursion facility shall exceed the total amount paid for the tour holiday, and shall in no case include any consequential loss or additional expense whatsoever.

GRIEVANCE:

If the Client, has any grievance in respect of any services provided by any of the Independent Contractors, the Client shall immediately inform the Company and the Independent Contractor, so that the Company can take up the matter with the Independent Contractor and the Company has the chance to rectify the problems then and there, if the grievance is genuine. If you fail to do this, any right to compensation or refund which you may have, will be extinguished or reduced.

In case of Client/s grievance concerning services of any independent contractor should be communicated on the emergency telephone number given to you immediately, followed by written communication mailed to the Registered Office of the company at Turner Morrison Building, 16 Bank Street, Fort, Mumbai - 400 001 / via facsimile no. 91 22 2270 91 61 or emailed at customerservice@coxandkings.com as immediately as possible and a copy thereof should be marked to the independent contractor, whereby the Company has the chance to rectify any problems, if the grievance is genuine. Failure to do so will result in the client losing any right as to compensation or refund.

Any complaint by the Client must be notified to the Company in writing within 28 days of the end of the Tour. No claim notified to the Company outside this period will be entertained and the Company shall incur no liability whatsoever in respect thereof.

PRIVACY OF INFORMATION:

We try to maintain the privacy of the personal information provided by you. However, it would be necessary for us to share this information with Consulates, Embassies, Airlines, Hotels and other service providers who would be providing you service during the tour. We would also be constrained to disclose such information if we receive an order of the court, a requisition from any government or statutory authority, subpoena, or under any law, rules or regulations, such disclosure becomes necessary.

The company reserves the right to publish photographs of clients taken during the tour.

CANCELLATION:

As the services to be provided to the tour participants are booked several months in advance, cancellation of such services earmarked for a particular departure results in the Company losing money depending upon the time of cancellation to the Supplier. Therefore any cancellation of tour / services booked by a tour participant will attract cancellation charges as specified by the company. If the tour participant books a third party product or service, the Terms and Conditions and cancellation policy of such third party would be applicable in addition to the Company's Terms and Conditions. Any cancellation of tour / services has to be in writing clearly stating the reasons for cancellation. You expressly agree to the foregoing terms.

YOUR SUGGESTIONS:

If you have any tips, which you might want to share with us, do write in to
us at this address: Customer Service Cell, Cox & Kings Ltd., Turner Morrison
Building, 16 Bank Street, Fort, Mumbai - 400 001 or email to us at feedback@coxandkings.com

SPECIAL REQUEST:

Where special requests for room allocation, diet consideration, handicap assistance on tour / hotel / transportation / cruise etc. are made in writing at the time of booking, every effort will be made to try and deliver. However the Company will not be held liable for claims of damages or consequential loss if such requests are not honored. In case of persons with special needs, it is necessary that a qualified companion accompanies such a person. Regrettably, the Company cannot endow any aid for walking, dining, getting on and off from vehicles and for other personal needs etc. to such persons.

COMMUNICATION:

The communication directed at the address of the Client as disclosed in the 'Booking Form' shall be deemed to have been communicated to the Client. A Travel Agent through whom a Client books will act to relay information from Client to Company and vice versa. The Company shall not responsible for any error on part of such Travel Agent in this regard.

REFUND:

The company reserves the right to determine the quantum of refund payable in case of cancellation or amendment of a Tour due to Force Majeure or Vis Majeure. Such refund would be based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, airlines, coach operators, etc. and the decision of the company on the quantum of refund shall be final. Even in case of tour for which the payment was made in foreign currency with or without part payment in Indian rupees, the said refund shall be made only in Indian rupees at the prevailing buying rate of exchange on the date of refund as per existing Rules & Regulations.

Refunds (if any) for amendments and / or cancellations will be paid directly to Clients by the company. In case of refund in foreign currency component, the said refund shall be made in Indian Rupees only at the prevailing buying rate on the date of refund as per existing statutes, rules and regulations. It would take at least 45 days to process such refunds.

In case of the Company exercising its discretionary rights to alter, amend or cancel any Tour or holiday advertised, the Client who has booked for such Tour can exercise the option:

To continue with the Tour as altered or amended; or

To accept any alternative Tour, which the Company may offer; or

To unconditionally accept the return of the tour cost charges (after deduction of the actual expenses incurred by us on your booking like visa, insurance premium, ticket voiding charges, POE charges and other overheads as applicable from case to case) in full and final settlement and the company shall not be liable to pay the client, compensation, consequential loss, damages, additional expenses or interest charges over and above as is computed by the Company as per these 'Terms & Conditions'. The Client will not be entitled to make any grievance thereafter in respect of the same.

In case of the Client travelling on an amended Tour, the legal relation between the parties shall not change only by virtue of the amendment. The Client opting to continue with the Tour Arrangements as altered or amended shall pay additional charges if any levied by the Company.

There shall be no refund if the Client does not or cannot utilise any service included in the Tour Cost or paid for like meals, rooms, entry tickets, excursions etc., nor can any refund be made for lost, mislaid or destroyed travel tickets or vouchers.

CONDITIONS OF TRAVEL:

The Client will have to strictly follow the Tour Program and return to India as per the validity of the air ticket. There shall be no refund, if the client is not present at the commencement of the tour. It shall be noted that for all purposes, it shall be the responsibility of the Client to reach the place of commencement of the Tour and register with the representative of the company at the appointed place, date and time. If a client along with his family is compelled to discontinue the tour due to any reason whatsoever including illness, death or loss of passport or any travel documents, no claim shall be entertained for refund of unutilized services. Even if a client is unable to reach the place of commencement of the tour due to any reason whatsoever including loss of baggage or loss of travel documents, his booking shall be treated as 'no show' on the tour and 100% cancellation charges will be levied.

Cox & Kings Limited, reserves the right to withdraw tour membership from anyone whose behavior is deemed likely to affect the smooth operation of the tour or adversely affect the enjoyment or safety of other passengers and Cox & KingsLimited, shall be under no liability to any such person. It is hereby declared that the immunities provided under this contract shall be available to the Company's Managers, including Tour Managers, Employees, Servants and Agents but not to the Independent Contractors selected by the Company.

Each of these conditions shall be severable from the other and if any provision be invalid, illegal or unenforceable, the remaining provisions shall nevertheless have full force and effect. No liability on the part of the Company arising in any way out of the Contract in respect of any tour, holiday, excursion facilities shall exceed the total amount paid or agreed to be paid for the tour holiday, and shall in no case include any consequential loss or additional expense whatsoever.

It is a condition of Booking that you take out a Holiday Insurance.

The prices quoted in the price grid have been calculated at the rate prevailing at the time of printing of this brochure. The Company reserves the right to amend the prices published in this brochure in case of currency fluctuations, changes in the various gross rates of exchange, and / or fuel costs, special / high season charge levied by the suppliers, hike in the airline/rail charges etc. before the date of departure and to surcharge accordingly. All such increases in price must be paid for in full before the departure by the Client. Refund, if any would be paid to the client as per the prevalent rate of exchange in Indian Rupees (INR) as per the RBI regulations at the time of making the refund.

If no suit / action is brought against the Company within three months of the last day of the FIT Tour, the Company shall be discharged from all liabilities under / or arising out of this Contract and the Client shall be deemed to have relinquished / abandoned all his rights under or arising from this Contract.

If you book with a travel agent and your booking with that agent includes, but is not limited to Cox & Kings arrangements, your contract is with your travel agent and Cox & Kings is simply a supplier to your travel agent.

In case of publication of any travel scheme offering any discount or benefit by the Company, it shall have the sole right to withdraw such a scheme or discount at any time, unless a specific assurance to the contrary is published.

DEFINITIONSIn the terms and conditions set out in this
document, the following terms shall, unless contrary to the context, have the
meaning specified.

LAW & JURISDICTION:

In the event of a dispute arising out of or relating to this contract,
including any question regarding its existence, validity or termination, the
parties shall first seek settlement of that dispute by mediation in accordance
with the applicable rules. The Mediator shall be appointed by the Company.

If the dispute is not settled by mediation within [thirty] days of the
appointment of the mediator, or such further period as the parties shall agree
in writing, then the dispute may be settled in accordance with the Arbitration
and Conciliation Act, 1996 by a sole arbitrator appointed in accordance
therewith. The Arbitration proceedings will be in Mumbai. The arbitrator's
decision shall be final and binding on both parties. In case of any dispute
concerning the award the courts in Mumbai alone shall have exclusive
jurisdiction.

This contract will be governed by Indian laws. You agree that in the event of
a dispute or difference between the parties the exclusive jurisdiction shall
vest in the competent court / forum / tribunal in Mumbai only.

As to the interpretation of the aforesaid terms and conditions, the decision
of Cox & Kings shall be final and binding upon you.

We shall in no circumstances whatsoever be liable / responsible to you or any person travelling with you, for loss of baggage by the airline, failure to provide meal of your choice by the airline, denied boarding or down-gradation due to overbooking or any other reason, failure on the part of the airline to accommodate you despite having confirmed tickets, quality or quantity of meals offered by the airlines, flight delays or rescheduling, flight cancellation, changes of flight schedule or routing, change of airline mentioned at the time of booking etc. In these circumstances, we will not be liable / responsible for the injury, loss , cost or inconvenience suffered by you but you will be free to pursue your remedies against the concerned airline.

We take reasonable care in preparing the brochure, price grid, web pages and other documents and in describing the services therein. However, we are not liable for any typographical / printing errors.

Furthermore, brochures may be printed several months in advance and the descriptions of the services mentioned in the Brochure are as normally available and as accurate as possible and content may not always be fully updated. We therefore ask you to confirm the current information by contacting us. Circumstances beyond our control like major road works, traffic congestions, weather conditions, fairs, festivals, sport events, political / religious gatherings, strikes, change of management / closure of hotels / restaurants, over booking of hotels / flights, cancellation / re-routing of flights or railways, closure of / restricted entry at a place of sight seeing may result in changes in the services / itineraries. Therefore, we reserve our absolute right to alter, amend, change or modify the Tour Package, Itineraries, Tour Schedule, Travel Plan, Tour arrangements and sightseeing mentioned in the Brochure. Where we may know of these changes sufficiently in advance we may notify you. There are also very big Fairs and Exhibitions and events lasting up to 2 weeks or even more, where all the hotels are fully booked several years ahead. In such cases, the applicable cancellation charges levied by third party suppliers such as hotels, cruises, airlines are 100%, which are payable by you. Every effort is made to avoid such dates, but in the few instances where it is unavoidable, it may be necessary to stay in hotels in other cities. (This would be advised at the time of booking). We request your co-operation where such changes are made. No complaints or grievances in this regard would be entertained either during the tour or after the tour has concluded.

Photos of meals / hotel rooms / transportation / sightseeing / properties published in the Brochure are only for reference and may differ from the actual meal served / sights etc. Distance, Exchange Rate, Visa regulations and temperatures etc. mentioned in the Brochure are approximate or may vary. In case the alternate arrangements made are materially superior as compared to the ones described in the Brochure, we reserve the right to charge extra for the same anytime.

We do not take any responsibility / liability of third party products displayed on our Website and cannot give any assurance or warranty regarding contents, quality or safety of the product in any way, nor would we be liable / responsible in any manner whatsoever for any deficiency, loss, damage or injury sustained by you as a result of availing such products and services.

The Company is not liable / responsible for any additional expenses or loss that may arise from government regulation or order affecting the aircraft, strikes and labour disputes causing cessation, slowdown or interruption of work, meteorological conditions, security risks, or any other causes that are beyond the Company's control but which may affect concerned airline's ability to operate flights on schedule. The Company will not reimburse any additional expenses incurred by you as a result of such events or delays. The Company will not refund any unused portion of air tickets purchased in the event of such delays or due to any reasons beyond its direct control.

Please note that porterage is not included in the tour price. It is often difficult to get porters to assist as hotels may or may not provide this service and it is therefore advisable to use bags with wheels. Coaches have limited space for luggage and hence we permit only one suitcase and one handbag per person in the coach. The suitcase should be of a size of 158 cms. (width + length + height) preferably with wheels for sake of convenience.

Thank you for contacting Cox & Kings. Your message has been received and we will get back to you shortly.

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