How social media is changing client-customer relationship

Published Date:

Feb 28, 2012

Source:

Times of India

HCL Technologies CEO Vineet Nayar has long been something of a radical thinker. The other day he told TOI that enterprises had become too complicated to handle the massive disruptions brought on by newer technologies, including social media. "The CEO is too important, all-powerful. We have to destroy all that.