Admin reply: Happy to see you enjoyed your stay. So I take it you loved your stay. Thank you for taking the time to leave your feedback and have a great trip.all the bestDeanReef LodgeBackpackersTownsville

Mixed emotions. This hostel compound is absolutely outstanding! From the many hammocks to the swinging lounges and entertainment areas, cooking facilities and much more I was completely and utterly satisfied with my decision to book some time here! The location is ideal and central, close to many transport hubs, clubs, pubs and shops. The let down here for me was customer service/experience. At check in I immediately felt like I was interrupting their time for something else they were working on. At check out I requested to leave my bag in a friend's room while we went for breakfast. I was explicitly told I could not do this (strange as my friend paid and leased that space). Could have been bad timing however as my friend was being forced to move rooms against her wishes and into a unisex room which she was unhappy with. When we got back from breakfast all her belongings had been moved to the new room. I don't like to drag on with the negative stuff because on the plus side the maintenance and up - keep of the entire complex was superb! It was clear to see where management's priorities lay. Just wish I felt more like a customer and less like a nuisance. Townsville Rocks! Peace out x

Admin reply: Thank you for the nice description and comments about the hostel. Sadly a few points are very wrong. In the information sheet you are given on check-in we advise to ensure dorms and rooms are not used to store other peoples bags and to "PLEASE" use the lockers provided. This is all explained at check in so I am unable to understand why you chose to use your friends dormitory to store your bags. The girl you are talking about was not in an all female dorm, as we do not have any. All dorms are unisex. As we required the room for another booking she was asked to move to another dorm. Her bags were moved simply because the cleaners had to clean the room and she had not moved bags as requested. We do not lease rooms, people pay on a weekly or daily biases. So sorry you felt a little neglected not sure why, as there is someone on call all of the time and yes we are currently are very busy as we are doing a lot of maintenance in the last few week. Thank you again for the "GREAT" positive points you bought up and hope the rest of your holiday goes well.