Live Training Course

Toxic Work Behaviors Erode the Patient Experience (More Than You May Know!)

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Course Description

Overview:
We can no longer stand by and let toxic people erode patient safety, our self-esteem, and the bottom line! This webinar will help you take immediate action!
This problem is so severe that Dr. Kusy's research discovered:
Only 1-6% of targets of incivility ever filed complaint
94% of leaders reported working with toxic people
92% rated the severity from 7 to 10 on a 10-point scale
45% said the uncivil person lashed out 2-3 times per week
51% of victims said they would likely leave as a result
Why should you Attend: Dr. Mitch Kusy and his research colleague conducted an extensive 3-year national study of over 400 individuals on what makes toxic people tick.
More revealing is the impact of toxic people on patient safety:
70-80% of medical professionals reported medication errors due to disruptive behaviors
51% nurses reported patient errors from physician abuse
65% reported lateral abuse (nurse to nurse); 77% from vertical abuse (physician to nurse)
50% can't handle the incivility
31% nurses quit as a result of a toxic person
Intimidation caused 49% med errors resulting 27% patient mortality
Areas Covered in the Session:
How toxic people reduce patient safety
How toxic people erode team performance
What to do about toxic providers who are organizational stars
How to avoid hiring toxic people
What to do once a toxic individual is there
Why feedback to toxic people often fail
How to coach a toxic peer, toxic boss, or toxic direct report
Patient areas as a result of a toxic personCourse Audience:

Audience

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There are no upcoming events listed for this course. Feel free to contact us, chat or call 1-866-540-9677 for additional info. In the mean time please Search for additional courses or view similar courses below.