Online Knowledge BaseA section where you can find anything you need to know about webhosting and issues related to it. Works like a knowledge bank.Online Knowledge Base

Online Manuals / DocumentationBrochures/Document usually in PDF form which can be downloaded and read even without internet connection.Online Manuals / Documentation

Online Live Chat SupportAn alternative way to reach the Support Team where you can chat directly with the System Engineers to resolve any issues.Online Live Chat Support

24x7 Ticketed E-mail SupportA service whereby you can send tickets/raise issues concerning website problem to Exabytes helpdesk thru email at any time at all.24x7 Ticketed E-mail Support

24x7 Emergency Pager / BeeperA feature whereby the support team will be “paged” should there be any issues that require immediate attention for them to take care of.24x7 Emergency Pager / Beeper

24x7 Server MonitoringA guarantee that all servers are monitored closely at all time to ensure the 99.5% server uptime promise is achieved.24x7 Server Monitoring

24x7 Network MonitoringA guarantee that all networks are monitored closely at all time to ensure the 99.9% network uptime promise is achieved.24x7 Network Monitoring

Billing FeaturesBilling Features

Easy Account AssistantAn easy way for you to view and update your account and orders any time through Their Account.Easy Account Assistant

Online InvoicesAllows you to view, and print your invoices conveniently and easily.Online Invoices

Auto Renewal RemindersA friendly reminder tool to remind you to renew your hosting account when the due date is nearing.Auto Renewal Reminders

Accepted Payment MethodsThe most common payment methods which include Maybank2U, WorldPay, PayPal, Visa, and MasterCard to name a few.Accepted Payment Methods

GuaranteesGuarantees

99.9% Network UptimeA guarantee that our network will be up at least 99.9% of the time and in case it does not succeed, compensation will be given.99.9% Network Uptime

100 Day Full Money BackYou will be given 100-day full money back guarantee should Exabytes fail to deliver what we have promised.100 Day Full Money Back

99.5% Server UptimeA guarantee that our server will be up at least 99.5% of the time and in case it does not succeed, compensation will be given.99.5% Server Uptime

Price FreezeFixing of prices at a particular level. (E.g.: if you buy this plan at RM99, and Exabytes increases the price to RM199 in the future, you (existing client) will still pay the initial price, which is RM99.)Price Freeze

Optional Add-Ons / UpgradesOptional Add-Ons / Upgrades

Dedicated IP address (Requires Usage Justification)The additional price you only need to pay if you would like to have a Dedicated IP Address, subject to your usage justification.Dedicated IP address (Requires Usage Justification)

SSL certificate installationThe additional price you only need to pay if you would like to install SSL Certificate to your website.SSL certificate installation