DisneyLife

What can I do if my sound or video doesn't seem right?

posted on 2016/11/09

If you’re having issues with the sound and can’t hear anything at all, check your device isn’t on silent, and that there’s nothing in your headphone port.

The DisneyLife app uses your device’s own volume settings and picture software. If you’re not sure how to change the volume of your device, take a look at How do I change my volume?

If you’re having issues with the visuals of your favourite Disney content,there are two things can affect the picture quality: your device and your internet speed. DisneyLife automatically adjusts to give you the best experience in every situation. Please check your internet speed to see if this is the cause of the issue.