Job Description

Storage Operations Manager

The Role:

This national brand is building a top team to support and expand their current back and storage environments. In this role you will be working within a large team so must have strong interpersonal skills. You must also be a technical person, however the role is not hands on.

Key Responsibilities

Ensuring Operational Excellence in all activities of the storage team.

Develop an in-depth understanding of the internal storage landscape.

Adherence to IT Service Management disciplines and company methodologies.

Identification, Mitigation and elimination of risk in the storage environment

Sound and logical solutions to address or resolve issues, risks and opportunities.

Ensure that the culture of customer service and satisfaction is maintained at all times by the team, with responsiveness to customer needs and pro-activity to business and technical requirements.

Work directly with Storage and backup Service Owners to provide feedback on the performance of their service

Review and provide feedback on documentation as required.

Ensure effective Knowledge Management through the collection, documentation and Life Cycle Management of knowledge documents.

Provide After Hours support on a rotating rostered basis

Creation, socialisation and enforcement of Operations Standards.

Skills & Experience

A strong track record supporting Large Enterprise backup and storage environments

Previous experience working in a multi sourced environment.

Experience in working within a large organisation at the enterprise level.