The truth about the airline industry’s “improving” customer service scores

During the past couple of weeks, two reports about the state of the airline industry and its consumer satisfaction were released. One showed airline statistics regarding consumer issues dropping. The other purported to show airlines’ consumer satisfaction rising. What the heck? The first was the national Airline Quality Rating (AQR). It is the premier statistical […] The post The truth about the airline industry’s “improving” customer service scores appeared first on Elliott.

“Our intention was never to launch a website, our intention was to build a global brand for frequent flyers.”

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InsideFlyer was created by travelers, for travelers. Here you can discover and share your experiences related to travel and frequent flyer programs with leisure travelers, infrequent flyers and road warriors alike.

InsideFlyer is a privately funded venture based in Colorado Springs, CO (affectionally—the House of Miles). We’re a small diverse group of experienced frequent flyer experts, travel community builders, technologists, and friends of the flyer who want to help you learn to be an expert traveler. We believe that learning about frequent flyer miles should be as fun as travel itself.

Milepoint is now InsideFlyer. “Our intention was never to launch a website, our intention was to build a global brand for frequent flyers.” We’ve got news to share with you. Today we are announcing… Continue Reading