F&I

FARMINGTON HILLS, Mich. — RouteOne announced the launch of remote document delivery, a new technology that securely and compliantly gives consumers electronic access to their econtracted documents. The new feature also reduces printing costs and paper shuffling for dealers.

Econtracting was supposed to usher in the paperless deal, but paper has remained part of the process due, in part, to regulations that require that dealers provide consumers with copies of their contracts. With RouteOne’s remote document delivery technology, the need to print review and final copies of retail and lease contracts is alleviated.

Now with a click of a button and the consumer’s email address, dealers can send their customers a secure link to access their files. As an option, customers can review the documents in the dealership on their own smartphone or tablet. They can also log in at home to review, save or print them for later reference.

“We listened, we heard and we responded,” said RouteOne CEO Justin Oesterle. “Our dealers told us they love econtracting, but they wanted less paper. Remote document delivery came from listening to our customers. We often refer to RouteOne as the company that is ‘Designed by Dealers for Dealers,’ and this is a great example of how we strive to make that happen.”

The new technology, led by Toyota Financial Services and Ford Motor Credit, is now available on the RouteOne econtracting platform at no additional charge. According to officials, RouteOne will continue expanding the documents available in remote document delivery.

Larry Dorfman will step aside as chief executive of APCO Holdings, the company he founded 35 years ago and grew to include the EasyCare, GWC Warranty, and Covideo brands, yielding the company’s chairman and CEO position to former J.D. Power head Finbarr O’Neill.

Two years ago, Chris Brown went looking for a way to facilitate sales, trade-ins, and financing for car buyers who prefer to shop online. Today, his Seattle-area Subaru dealership is doing just that, and he says the experience he and his team deliver is just as ‘stress-free’ as ever.

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