JOB TITLE: Team Member clericalLOCATION: GlasgowSALARY/RATE AND BENEFITS: £10.57 an hourYOU MUST HAVE THE FOLLOWING:Excellent communication and IT skills.IDEALLY YOU ALSO HAVE:Previous experience in a call centre environment would be ideal although not necessary. COMPANY INFORMATION: Scottish Power Energy NetworksROLE INFORMATION:

Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.

Job Purpose Statement

*To provide business support in all activities relating to Customer Connections including the CIC & acceptance process, operation & maintenance of Registration Systems & capacity records, operation of Data transfer Network processes, assist in the complaint process and in preparation of management reporting.

Accountability Statements:

*Contribute as an effective Network Connections clerical team member.*Manage correspondence and contacts accordingly deciding and initiating the action or communication required within the business.*Operation and maintenance of various IT systems including: System Data Provision System; Unmetered Supplies database; capacity records; Data Transfer Network processes; SAP / SIGOR and Connection Registration and Management (CRAM).*Support delivery of customer and regulatory commitments.*Investigate and prepare responses to customer enquiries and complaints and follow the customer escalated complaints processes as required.*Monitor and register Guaranteed Standard applying the GS failure payments process as required.*Provide general clerical support to Network Connections.*Provide support to other team members as required to deliver section objectives.*Deliver excellent customer service to all aspects of your operation and actively promote customer service standards within area of responsibility.*Ensure awareness of and comply with Company Health, Safety and Environmental requirements on particular issues as they arise.*Comply with the appropriate safety equipment and PPE as required to carry out duties.*Work towards a zero accident culture and lead by example *Perform work planning for resources within the business by efficient utilisation of manpower.*Use innovative IT solutions and best practices to increase efficiency and provide competitive advantage.*Administer and process all paperwork during the Project Lifecycle.*Administer the impact of change of regulatory issues on the business.*Provide financial awareness on activities performed.*Provide management reporting for key business activities.*Ensure quality standards are maintained in all activities performed

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.