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You really made our stay special and we look... - Review of Cesar Resort & Spa

We were a little apprehensive about our visit after reading some of the reviews below. Honestly...some people LOVE to find something to moan about!!! We stayed for 7 days from 12th August 2013...

Firstly, Nadia is absolutely fantastic. Polite, friendly, happy to help. She is a credit to the company.

We were allocated room 11, a bright and spacious room with a bed so comfy it was tempting to stay in bed all day!

Breakfast was fine...although the service here was slow. My partner and I ordered an omelette at the same time and they came out 20 mins apart...we were the only people having breakfast at this time!

The surroundings are beautiful- really a 5*...luxurious and relaxing. Lunches were expensive and a little too heavy- more like a dinner rather than a lunch.

We feel it prudent to mention that Muad in the sky bar was brilliant; another credit to the hotel. He was friendly and polite- really important.

Another excellent member of staff is the porter. He could not do enough for you and always smiled. We really liked him.

The cocktails were a little pricy and perhaps this is why it wasn't very busy in the evenings. They would definitely benefit from offering promotions- it's such a shame that the sky bar was not busy- it would be great for there to be a bit of atmosphere.

Most days our room was cleaned in the afternoon, but on one day it was done earlier and we had not put our cash in the safe. 400dirham went missing, (more annoying as we had this for taxis), which we assume was the cleaner thinking it was their tip. We did report this to a man on reception but nothing came of it...we could have kicked up a fuss, but we didn't because we would have tipped them anyway, it just would have been nice for us to give it to them rather than assume it was theirs to take. This left a sour taste in or mouth and we did not tip anyone else, which is a shame as we would like to have done. Just remember to lock ALL money in the safe and don't leave anything lying around.

Overall, we really enjoyed our stay. Please don't be put off by the negative reviews- some people love to moan.

I do feel however that the resort is a 4*, not 5*. The little things make a big difference...the towels are a shabby, off white colour and definitely need to be changed.

Well done to Muad, Nadia & the porter especially. You really made our stay special and we look forward to our return in the future.

Stayed August 2013

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Ask Emskiemgee about Cesar Resort & Spa

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

My sweet wife and I stayed in this lovely hotel a week ago (junior suite 26), and honestly, reading the last reviews, we were very afraid about what people were saying, but we were very surprised about the quqlity of the room: very big bed, very clean bathroom, very sitting aerea, a nice view on the pool from the balcony..what can we expect more?? We also experienced the amazing spa where very professional staff were waiting for us after our booking of the hammam scrub and massage package, we had 2 hours of great relaxation. We also need to compliment the great cuisine, try the enormous burger or the moroccan couscous, thanks to the staff for theire advices.I really need to say that this hotel is great because everybody is paying attention to every single detail, I am sure the management is very professional. I just need to remind every traveler to Marrakech that Morocco is under french influence due to history, and if you see that people don't speak a fluent english, just be cool and don't forget that we can always be understood when we also do some efforts...To management: please go on with your own startegy and don't listen to rubish comments...for me, i will sure be back.

Room Tip: In my opinion better to book junior suite on first floor (very calm)

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Stayed August 2013, traveled as a couple

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Ask Jim T about Cesar Resort & Spa

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

We spent 7 days at this hotel, which we found very relaxing. The staff were really pleasant and friendly, and overall a joy to deal with. The female receptionist was particularly helpful and honest in her local knowledge.The massages that myself and my husband had in the spa ( we both agreed) were the best we had ever had, and we have tried a lot of facilities in our time!The hotel is close enough to the old town area to be easy to access by a £5 taxi ride, but out of the dust, noise and heat. A modern oasis of calm - if you can't enjoy yourself here consider staying home in future!

Stayed August 2013, traveled as a couple

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Ask Lyncymru about Cesar Resort & Spa

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

We have just returned from a three night stay at this Hotel.We booked a Deluxe room overlooking the pool with single beds .We contacted the hotel prior to our arrival to ensure the beds were separate ,and received a response from them stating this would be no problem.On our arrival the room was overlooking the car park and the beds were not separated.The bed situation was sorted quickly however when we complained to reception about the room we were told the hotel was full because of the holidays ??During the first night we noticed a odd noise which we thought was probably a pump as we were near the pool room.This went on intermittently throughout the night.We again complained about this and this was attended to .The second day I spoke to reception about our room problem and was informed that "You have already told us about this problem ,come back later and I will let you know if anything can be done"This I felt was unacceptable practice and informed her so in no uncertain terms .The receptionist came to me later and informed me that another room was available and we were transferred later that day to a pool with a view of the pool.We ate at the hotel the first evening but thought it was expensive.We tried to visit the supermarket to buy water and wine but it was closed for the holidays .Everything seems to happen very slowly at the hotel ,their seems to be a lot of staff doing nothing.We visit the spar which was a good experience .I don't think the hotel deserves its five stars ,it should be a three star . We also noticed that the hotel lacked enough information about sight seeing in the area, or indeed it had none of the usual hotel info you find in your room.The pool was lovely but not enough towels available .I noticed that as people left the sun beds the towels were not replaced , certainly not five star treatment .It was certainly true that the English language was not in evident within the hotel but with our schoolgirl French we got by - just.Their is a problem with constant haggling outside and it can get a little wearing by the end of your stay.

Room Tip: Pool view rooms are better ,but remember other holiday makers may use the pool during the night !

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Stayed August 2013, traveled with family

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Ask Mandolin1955 about Cesar Resort & Spa

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Visited this restaurant on Wednesday last week (Aug) we were the only people in the whole restaurant which should have told us something, as to what we should expect.

Slow service is an understatement it took 2 hours to get to our desert which took 40 minutes to arrive alone. Food quality very poor, steak over cooked and even when staff were told they did nothing about it, nor seemed to care. Dinner was £120 without wine, yet value for money it was by far the worst experience in Marrakech. We found many excellent quality bars and restaurants serving well cooked food with great service so why waste any time at this property.

if you want an excellent restaurant for about the same cost try Hotel Les Jardins De La Koutoubia fantastic indian and asian food and brillant service.

Stayed August 2013, traveled with family

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Ask merlin03 about Cesar Resort & Spa

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thank you very much for your stay at Cesar Resort & Spa and your feedback on Tripadvisor. We are very sorry to read that you had unpleasant experience.

We wish to inform you that from the 15th December 2014 a British management team has taken over. We are reviewing all the customers comments and we are working on the necessary changes to meet your expectations and provide the high quality service we are known for.

We hope to see you again soon in Cesar Resort & Spa.

Best Regards

HESHAM KHALIFFAGeneral Manager

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Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

We stayed for four nights during July and booked a Deluxe room which was as big as the suite at our previous hotel in the Medina. The rooms come with massive flat screen TV’s, espresso makers and proper air conditioning The bathroom was fab, the bed huge and the pillows so comfy I considered nicking them.

You also get a big balcony overlooking the pool if on the first floor. Speaking of pools there are three, all are great and have super comfy loungers. The spar one even has in built in Jacuzzi. Service is a bit hit and miss, everything’s a bit relaxed but considering it was Ramadan and 41c I can hardly blame them for being a bit lazy.

The food is presented well but nothing special, the cocktails however are amazing and worth every penny (even the non-alcoholic ones).

There is a great restaurant within walking distance of the hotel if you fancy a traditional Moroccan meal and a Supermarket 250m down the road (buy water and wine there as it’s a rip off in the hotel).

Overall had a great time at this hotel and would recommend to couples wanting a do-nothing getaway without the stress of the city centre, just remember to bring lots of money as the drinks are expensive but that’s the norm for Marrakech.

Oh and treat yourself to a massage, they are amazing.

Stayed July 2013, traveled as a couple

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Ask Andy R about Cesar Resort & Spa

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Just come back from a 3 night break in Marrakech - and had the worst experience ever of hotel hospitality!!! Never written a review in my life, but so shocked at how we were treated had to share. Basically returned to our room on the 2nd night to find a family of cockroaches in our room. I am under no illusion that this is the hotel's fault, no blame was ever passed, however once you have killed 6 of the things and find more running around, enough is enough and we decided we could not sleep in that room. Called reception, who sent someone round, their English was very poor but we showed the the dead cockroaches - seemed shocked but then didn't hear anything else. To cut a long story shot, after our endless calls and visits to reception they EVENTUALLY moved us to another room, but only as a result of us packing our bags and saying we were going to check into another hotel. So in our new room and the air conditioning was not working, but decided to leave it until the morning, hoping either it would be working by then or that we could speak to someone on reception who spoke better English. Nadia was back on reception who on our arrival was SO nice and friendly, so had confidence she would assist. She sent the maintenance guy out to have a look he then informed us that the regulator was broken. Spoke to Nadia again (who every time I spoke to seemed to of forgotten what the issue was because I would say its room 3 and she would say 'yes what is the problem'?!?! very strange). Anyway, she informed me that he was changing the vent and going to re-gas the unit. Told me it would be fixed in 30 minutes. We went and sat by the pool, 2 hours later no one had been to the room so I spoke to Nadia - she then stormed out of reception and came over to us by the pool asking to look in the room in an extremely rude manner. She was then trying to convince me that the button you press for 'room temperature' which had been showing between 27-28 degrees since we had been moved to the room, was in fact the outside temperature!!!!!!!!!!! Which is complete rubbish...and to prove this our previous room was showing 22 degrees and checked another couples room and theirs was much lower. But Nadia would not listen to anything we were saying and continued to shout at us! She then also told us he had re-gassed it, although we were right outside our room for the whole time and no one entered, so not quite sure how he did this?!?! Her attitude was absolutely disgusting and I have never in my life been spoken to by anyone so rudely. At one point I even asked her why is she shouting and being so aggressive? Not surprisingly she just continued to shout! We decided to give up, only had one night left in the hotel - and couldn't wait for our flight home! And then to top it all off, when we checked out in the morning she acted completely normal and did not acknowledge a thing! I think in Nadia's case ignorance is bliss!! Despite all this there are SOME positives of Cesar Resort & Spa - majority of the other staff, especially bar staff were friendly and Morad makes amazing Mojitos! Such a shame Nadia ruined our experience. If you do visit then please don't be sucked into her fake friendliness on your arrival!!!!!!!

Stayed July 2013, traveled as a couple

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Ask JemmaT82 about Cesar Resort & Spa

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thank you for taking the time to write a review on Tripadvisor. We are sorry that we did not meet your expectation during your recent visit at our hotel.

We reviewed your comment regarding your stay with us at and we apologies for the misunderstanding with Nadia and your room problems.

We would like to inform you that we have taken the necessary steps to improve the points and services you mentioned. Regarding cockroaches, treatments are done regularly but in summer with heat exceeding 40 degrees it is very difficult to get rid of completely.

We do hope to have the opportunity to welcome you back in the future and allow us to provide you better service.

Best regards, Sales Manager

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Thank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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