Parent Support School Cash Online

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Item & REFUND Questions

New Users

Email Notifications

Problems Logging In

Adding a Student

Account Maintenance

Making a Payment

Security

MyWallet

Meal Plan

Frequently Asked Questions:

REFUNDS

If you would like to request a refund or a refund was declined/failed please contact the administrative staff at your school for assistance.

Please note that due to school closures refunds may not be processed until school administrative staff return to work.

Due to school closures and program cancellations, the demand for refunds continues to be unusually high and may take longer to process. Please allow a one-two weeks after the refund has been requested before contacting the Parent Help Desk.

I can't find the item I'd like to purchase

If you can't find an item that you would like to purchase, call the school to inquire about the item’s availability.

Causes for missing items include accidental omission, expiration, the item is sold out, the item hasn't been posted yet, and/or the item was already purchased for the student.

Notes:

School Cash Online is not authorized to create, update or edit items.

School Cash Online is not authorized to make any changes to items or item notifications.

The item notification emails sent to School Cash Online users are written and distributed by the administrative staff at the school and/or school board.

Item delivery

Contact the administrative staff at the school if you have any questions regarding the delivery of your items. Item deliveries are managed by the school.

Items from unfamiliar schools

Public items are items that your school board would like everyone to have access to purchase even if they do not have a student in attendance at the school that’s selling the items.

Items that have been made available to the public are listed under the tab with the district’s name as well as under the Show All Items tab. If you do not have any students attached to your account, you will not see the Show All Items tab.

If items from a school that your student is not enrolled in are listed under your student's items tab, submit a support ticket with a screenshot so that we can investigate the matter.

Note: Participation in some online courses and extracurricular activities may cause a student to be enrolled in more than one school.

6. Add an item to your cart by selecting by the item's name.Select an item by clicking on the item's name.

7. Enter the Quantity of the item that you'd like to purchase.

Note: This field may not appear for all items.

8. If you are not purchasing the item for yourself, enter the name of the person that you are purchasing the item for.

Note: This field may not appear for all items.

9. Select Add to Cart.

10. Select More Items or proceed to the Payment Methods page.

Option 1:

Select Continue.

You'll be directed to the Payment Methods page. Note: The available payment methods are selected by the school board. If you have questions or concerns regarding the payment methods offered, contact the school board.

~OR~

Option 2:

Add more items to your cart by selecting Select More Items.

You'll be redirected back to the items page.

9. Select your preferred payment method.

10. Enter your payment information.

11. Select Continue.

You'll be redirected to the Billing Address Confirmation page.

12. Enter your billing address.

13. Select Continue.

You'll be redirected to the Review Your Order Page.

14. Finalize your order by selecting Complete Your Order.

Note: School administrators create the items available for purchase. If you believe that an item is missing, contact the administrative staff at the student's school.

Navigating items' lists for students attending different school boards (desktop)

Once you’ve confirmed your account, add your student(s) to your account to view and pay for school expenses. You will be prompted for this information upon login. This feature can also be located under the Items tab or the My Accounttab.

3. Pay School Expenses

Pay for school expenses by adding items to your cart and checking out.

Can guardians have separate accounts?

Guardians can have separate School Cash Online accounts. Personal information and payment histories are account specific and will not be visible to any other users.

Each student can be attached to up to 5 School Cash Online users at any given time.

School Cash Online users can have up to 15 students added to their account. The students attached to an account can attend any school board in North America.

School Cash Online accounts are not linked with any specific school board. The logo that appears at the top of your account is depending on the URL that you navigate to.

Each time that you add a student to your account you will be required to identify the student’s school and school board.

7. A new tab will open advising you that your registration was successful.

I haven't received an account activation confirmation email

Some email providers incorrectly filter School Cash Online emails as junk/spam and send our emails directly to the junk/spam folder. If you have not received your account activation confirmation email, check all your mail folders including your junk/spam folder.

If there is a typo in the email address entered during registration, you will not receive your account activation email. If you believe that there was a typo in the email address entered during registration, re-register with the correct email address.

How can I find my student's student ID ?

A Student ID can be obtained by contacting the student's school.

Depending on the district school board that the student attends you may be required to enter a provincially/state-assigned student ID or the student ID assigned by your district’s Student Information System.

7. A new tab will open advising you that your registration was successful.

Frequently Asked Questions:

Email notification frequency

The number of email notifications that you receive is depending on the number of items that the school attaches to your student(s).

Email notifications for newly posted items are sent out within 48 hours after the item is posted.

The administrative staff at the school and/or school board select the circulation dates for item reminder emails.

Email delivery timeframes vary depending on the daily traffic on our email server. School Cash Online begins sending emails every day at 4:15 am Eastern time until the daily email queue is cleared.

Reasons why you may not be receiving email notifications

1. You have not agreed to receive email notifications from School Cash Online. You can check this setting by selecting the My Account tab and then selecting Manage Email Notifications. To learn how to subscribe or unsubscribe from email notifications, see How to subscribe/unsubscribe from email notifications.

2. You registered for School Cash Online after the new item notification was sent to the mailing list.

3. You've created a School Cash Online account but haven’t added any students to your profile. To learn how to add students to your profile, see How to add a student.

4. Your notification emails are being mistakenly filtered as spam. Check all your email folders to see if your notification emails have been sent to the incorrect folder.

If you do not have any students added to your SCO account, then you will be automatically directed to the Add Student page.

Option 2:

To attach a student to your account when you already have one or more students attached:

a) select the My Account tab

b) select My Students from the drop-down

c) scroll to the bottom of your student list and select Add another student

If you have not added students to your SCO account, then the My Student’s page you will present you with the option to Click here to add a student.

After following the steps in option 1 or option 2, you will be directed to the Add Student page.

5. To edit the School Board name displayed in step 1, select the checkbox next to the Type in the School Board name and select one from the list checkbox.

A dialog box will appear.

6.Type the name of your student’s school board into the dialogue box until the name appears in the drop-down menu.

If your student's school board is not listed in the drop-down, their board is still in the process of implementing School Cash Online. Call the school board for details.

Adding a student without a student number

Your school district may require that you enter the student’s student number when you add a student to your account.

If entering a student number is required by your student’s district, contact the school’s administrative staff to confirm the student’s student number.

If entering a student number is not required by your student’s district, there will be an option to select the I do not have the student number checkbox located beneath the Student Number field. Select the checkbox to add a student without entering their student number.

Desktop

Mobile

Registering multiple students

School Cash Online users can have up to 15 students added to their account. The students attached to an account can attend any school board in North America.

School Cash Online accounts are not linked with any specific school board. The logo that appears at the top of your account is dependent upon the URL that you navigate to.

Each time that you add a student to your account you will be required to identify the student’s school and school board.

Each student can be attached to up to 5 School Cash Online users at any given time.

How to confirm a student number

Some school boards require users to enter a student number when adding a student to their account and others do not.

If entering a student number is required by your student’s district, contact the school’s administrative staff to confirm the student’s student number.

If entering a student number is not required by your student’s district, there will be an option to select the I do not have the student number checkbox below the Student Number field. Select the checkbox to add a student without entering their student number.

Desktop:

Mobile:

Can I register more than one student?

School Cash Online users can have up to 15 students added to their account.

Accounts are not affiliated with a specific school board. The students added to a user’s account can attend different school boards.Each student can only be attached to 5 users’ accounts at a time.

Users select the appropriate school board and school for each individual student when they add the student to their account.

Frequently Asked Questions:

What to do when a student changes schools

Option 1: When a student changes schools

You do not need to re-register a student that moves to a different school within the same school district.

If a student moves to a different school within the same district, the student’s information will be automatically updated.

Option 2: When a student enrolls in a different district school board

When a student changes school boards their identifying information (such as their sate / provincially assigned student number) may also change.

If your student has changed school boards, you may need to re-add the student to your account and select their new school board (in step 1 on the Add student page).

The student’s information needs to be updated by their new school before users can re-subscribe to the student on School Cash Online. Before re-adding the student to your account, call the student’s new school to confirm that they have updated their records.

Exception: When a student changes school boards, they may remain attached to their old school board on School Cash Online. If this occurs, the School Cash Online user can unsubscribe from the student and then re-add the student to their account by selecting the new school board’s name in step 1 of the Add student process.