Dell - Custom Factory Integration

Dell Global Services

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Dell's Custom Factory Integration is a frontline solution that integrates hardware, images, applications, peripherals, and documents with your systems, as they're being built. It offers the following benefits:

Helps simplify and speed up deployment

Can lead to improved consistency and compatibility

Helps keep maintenance standards under control

The Challenges you faceYour business is unique. You often need to balance the requirements of tailor-made solutions against minimising costs and disruption.

At the purchase and deployment stage, this means you could be faced with often costly delays while your
computers are built and customised in multiple locations. This can also impact your IT staff that may have to under take basic installation tasks that could
easily be automated.

In addition, throughout the life of the systems, managing software images is considered by many
organisations a tedious and expensive process, eating away at limited IT time that could be spent on other, more mission critical projects.

The Dell CFI difference – adding value, not costAt Dell we have the solution; Custom Factory Integration, a logical extension of the Dell built to
order model and as a result, unique in the breadth of solutions we can provide.

It brings you the computers you need, already built to your specification during manufacture at our ISO
9001 certified factories. We work with you to develop your required specifications – and once agreed, build your systems with no additional lead-time. By
automating the process, there is no limit to the number of computers that can be supplied.

Improved internal IT staff work – Having systems arrive pre-configured
frees your IT staff from configuring individual systems. They can focus on business-critical projects saving time, effort and manpower.

Step One: creating the technical specificationWorking with a Custom Factory Integration project manager and the project engineer assigned to your
account, your system needs are defined and the best way to meet them is defined.
A detailed document, known as the Tech Spec, is then completed by you and a Custom Factory Integration project manager. Once the Tech Spec is complete it is
verified by an engineer and sent to you for review and approval. The project manager then completes the remainder of the project documentation and submits
the project to engineering for development.

Step Two: Engineering VerificationAs part of the Tech Spec process, we’ll review your requirements to determine if your configuration
can be produced in our manufacturing facilities. One this is complete, pricing and lead time may be agreed upon.

Step Three: Project Development and Pilot
A project engineer develops the project to the specifications documented in the tech spec. All
hardware and software engineering is accomplished. A pilot unit is assembled to validate the work and help ensure the system can be built in the Dell
factories.

Step Four: Evaluation Unit
As part of the Tech Spec process

Your first system – an Evaluation Unit is built in our manufacturing facility, an engineer
verifies it was accurately manufactured to the requirements agreed upon in the Tech Spec. At this point you have the opportunity to either:

Receive this
system to test and validate in your network environment prior to volume manufacturing

Have the system set up in the factory whereupon you can remote-test just as if the
system was in your organisation.

Step Five: Out of Box Audit during Volume ManufacturingOnce a project passes the Evaluation Unit step, volume manufacturing begins. As with all Dell
systems, random out-of-box audits further assure your needs and expectations will be met. The Parts Replacement Programme offers Dell Custom Factory Integration customers a single point of
contact, should you need to replace many non-standard, internal third party hardware components for the duration of the system's service contract (3-year
maximum).

By choosing Dell's Custom Factory Integration for your custom system needs, you can eliminate the need to contact multiple manufacturers to
replace non-standard parts. All standard Dell hardware components are covered by the standard Dell system warranty and/or service agreement, and now most
non-standard CFI parts can be covered for the same length of time by the Parts Replacement Programme.

Under the Solutions content - create a second tab called ‘CFI Solutions’ and add the following text underneath

Having visibility of assets throughout their life in the working environment can directly impact deployment costs and help you to reduce the total cost of
ownership of IT systems. Keeping an accurate record of installed computer systems is an important part of today's IT environment. Dell offers a choice of
Asset Tagging, Asset Reporting and Asset Security solutions as part of our Custom Factory Integration (CFI) service.

Asset Tagging

The Dell CFI programme offers
different types of external system labels:

Asset tags will be applied to your systems prior to dispatch. They can include any five or six of the following items:

Asset Tag Number

Hard drive Type

First Hard Drive Size

Service Tag/Serial Number

Address

First CD-ROM in System

First CD-ROM Speed

Processor Speed

Warranty Exp 3 Year

Dell Customer Number

PO Number

MAC-Address

UUID

Modem Type

NIC Installed

Installed OS

Dell Order Number

Computer CPU Type

System RAM Quantity

Estimated Ship-By Date

Sound Card

Computer Mode

Video Memory

Video Type

Fixed Text (such as 'property of')

Fields can be in both barcode and alphanumeric format to facilitate asset recording.

Applying a Ship Box Label with user-definable data fields can reduce, if not eliminate, the need to remove
the system from its shipping box prior to deployment.
Barcode data allows systems to be scanned into hub services for record keeping and onward distribution.
A 10 character alphanumeric customer asset number can also be written into the system BIOS to allow system tools to remotely interrogate for identification.
The number is not easily removed and provides an additional level of security.

Asset Reporting Asset Reporting will enable you to log system configuration order details in a convenient and
efficient way for managing systems. CFI asset reports containing detailed information are emailed daily or weekly in Microsoft Excel format.

The above are just a few examples of the CFI Asset Management suite. To see our full set of solutions,
see the table below.For more detailed information, please click here

Asset SecurityDell’s Asset Security Services help prevent loss or theft by enabling the factory integration of various anti-theft devices:

Stoptrack Anti-Theft Label: 3-in-1 protection with a metal label, a ‘stolen; label and tracking services in the event of theft.

TLS anti-Theft Label: as above but with the addition of UV messaging embedded in to the ‘stolen’ label for additional security and using the Dell logo.

ComputraceOne allows you to: track your assets; deter theft; investigate loss; delete data on stolen computers and track leases on any system with an internet connection anywhere in the world. A confidential monitoring centre provides you with 24/7 online reports on the status of your assets based on encrypted daily alerts from the system. In the event of theft, alerts increase to a 15 minute frequency allowing for the monitoring centre to track its location. The Absolute Recovery team partners with local law enforcement to track thieves and enable return of your system at no additional cost. You also have the option of wiping data remotely from the stolen system. The Data Delete services helps to prevent a thief from accessing and potentially compromising that data and is included at no additional charge.

Hardware IntegrationHaving your hardware installed and configured at one time, in one place, presents many benefits
including standardization and high dependability. Custom Factory Integration makes it possible by helping to ensure the integrity of your unique hardware
configurations and making the process of upgrading or transitioning to new software simple. In addition, Custom Factory Integration standardization helps
simplify system administration, training, and compatibility issues.

Software IntegrationDell’s Custom Factory Integration is here to help with all aspects of software integration and
management across our full range of client systems and the PowerEdgeTM range of Enterprise systems.

Server Software IntegrationCustom or standard configurations of standard, custom or proprietary software can be installed in our
factory environment based on your requirements and schedule. In this manner, you can ensure systems will have the same version of the same software. Server
software integration includes:

Desktop, Notebook and Workstation Software Integration You can choose custom or standard configurations of standard, custom, or proprietary software to be installed
on your desktop, notebook and workstation systems including: