FAQs | StraightTalk Wireless

Straight Talk is a pay-as-you go prepaid wireless phone service that requires no long term contracts, no credit checks, no activation fees, no monthly bills and no age limits!

Will my Straight Talk phone Roam?

No, your Straight Talk phone won't roam, you will be able to enjoy nationwide coverage on one of America´s best networks, at the same price of a local call!

What type of Service Cards and Plans does Straight Talk offer?

Straight Talk offers a variety of plans depending on your needs. We offer three 30-day Service Plans: the $30 All You Need Plan with 1500 Minutes, Unlimited Messages plus 100 MB of data, the $45 Unlimited* Plan with Unlimited Minutes, Unlimited Messages & Unlimited data*, and the $60 Unlimited* International Plan with Unlimited Nationwide Minutes, Unlimited Messages & Unlimited data* plus Unlimited* International calling to over 1,000 destinations and 400 minutes to call cellular phones in Mexico. We also offer 3 additional Unlimited* Plans which offer unlimited talk, text, and/or multimedia messages and data during 90, 180 days and 1 year of Service.

How can I download ringtones and graphics to my Straight Talk phone?

To download ringtones and graphics to your Straight Talk phone, first you need to buy the ringtones and/or graphics of your preference online. Please go to www.straighttalk.com/MobileWeb, then enter your Straight Talk phone Number to browse or buy a ringtone and/or graphic. On the upper right hand side of the page you may select the "CLICK HERE" link below "Need Help?" to access the download tutorial for your specific phone model.

Can I make international calls from my Straight Talk phone?

Yes, Straight Talk now offers Unlimited International Calling. For more info, go to www.straighttalk.com/unlimitedinternational or click here.

Can I send international text messages from my Straight Talk phone?

At this time, the Straight Talk Samsung Galaxy Precedent? (M828C) and LG Optimus Q? (L55C) includes unlimited international text messaging to the available destinations at no additional charge with an Unlimited Plans. For international text messaging destinations, select "Features"/"Text Messaging" on the left hand side menu.

You need to refill your Service Plan every 30 days in order to keep your Straight Talk phone active. You can also enroll in Auto-Refill, which will automatically refill your Service Plan when you reach your Service End Date.

Choose one of our Service Plans: The All You Need for $30 or one of our Unlimited* Service Plans: 1 month for $45, 3 months for $130, 6 months for $255 and 1 year for $495. Straight Talk also offers a 1 month Unlimited* with International calling for $60.

Straight Talk RESERVE: This feature allows you to buy or add more than one card at a time. For the Unlimited* plans, your Service will refill on your Service End Date. For the All You Need plans, you can choose to add the card immediately or default it to your Service End Date. All cards/plans can be managed from My Account. Visit My Account and add a Service Card/Plan if you are running low on minutes, texts or MB. To see how it works, visit www.straighttalk.com/Reserve.

What happens when I refill my Straight Talk Service Plan?

Every refill resets your phone's balance by the amount of the Service Plan. When you refill your phone with an Unlimited Plan, you will receive unlimited talk, text, and/or multimedia messages and Mobile Web Access on data-enabled phones for a 30, 90, 180 days or 1 year service period. When you refill with an All You Need Plan, you will receive 1500 Nationwide Minutes, Unlimited Nationwide messages, plus 100 MB of data for data-enabled phones for a 30 day service period. There is no carryover of unused service.

What happens when I run out of minutes, texts, or data before my Service End Date?

You will still be able to use any remaining balances left from your minutes, texts, data and/or Service days. However, you may still choose to refill your Service with a credit or debit card at StraightTalk.com, by calling 1-877-430-Cell (2355), or by buying a Straight Talk Service Card at participating Wal-Mart locations. Any unused balances that exist at the time you refill your Service will not carry over or accumulate.

Will I be able to make or receive calls while in Puerto Rico or the US Virgin Islands?

You will not be able to make or receive calls on your Straight Talk phone when you are located anywhere outside of the continental United States.

What is "My Account"?

"My Account" is a feature which allows the customer to do the following:

Refill directly

Update billing information

Update personal profile information

Set up a PIN for Mobile Web transactions

Enroll Auto-Refill

I do not know My Account username or password?

No worries, just click on the "Forgot/Get Password" section and follow the instructions to create an Account and to access your account.

*30 day Unlimited Plans include 3 GB of high speed data per 30 day cycle. After 3 GB, your data speed will be reduced to as low as 64 kbps for the remainder of the 30 day cycle.
If your data speed is reduced, the reduced speed may impact the functionality of some data applications, such as streaming audio or video or web browsing. Certain restrictions apply.
Straight Talk reserves the right to terminate your service for unauthorized or abnormal usage. Plan, features, coverage and limitations may vary. Please refer always to the latest
Terms and Conditions of Service at StraightTalk.com

† Half the Cost Claim: "Half the Cost" is based on a service comparison of the two largest contract carriers' monthly online published prices for comparable individual contract plans and the Straight Talk Wireless 30-Day $45 Unlimited talk, text and first 3GB of high speed data service plan, excluding the cost of the phone, additional fees and limited time promotions. Source: Contract carriers' websites, January 2015.

Straight Talk® is a registered trademark of TracFone Wireless, Inc. 2015 TracFone Wireless, Inc. All rights reserved. All other trademarks, service marks, and trade names referenced in this site are the property of their respective owners.