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Topic: Jenn-Air electric range with some of the control buttons that do not work (Read 2053 times)

Hello everyone, I've got a Jenn-Air electric range model no: JGS8850BDS with serial no: 13559361LN that some of the control panel buttons do not work. This range is about 6 years old. The Convection, Set Up, Clean, Reheat & More Options buttons do not work. The Bake, Broil & timer buttons do work. I also can not set the clock because I need to use the set up button to do that. The electronic control board, part no: 8507P228-60 is $205.00 and the stainless steel touch panel is $249.35. That's a lot of money to guess which one is faulty. Does anyone out there know how I can check this out to find the right part that is needed and not buy something my customer does not need? I also don't want to get stuck with a part that I'll never use in the future. I don't know if there is a service manual for this model or not but if anyone has one I'll print it out and take it with me to check this problem out. Thanks for any help you can give me! Tom

AJ, No I never heard from her after I called & told her the touch panel was $300.00 plus labor. I'll call her back & see what she decided. I'll let you all know what happens. Thanks for following up on this. Tom