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This review is for the afternoon tea. I have never stayed at the hotel.
I booked a 3:30 reservation through Open Table, and my 3 girlfriends and I arrived at the second floor lobby on time. There was not a hostess or a greeting area, so it was a little confusing what we were supposed to do. We stood and...
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Dear Guest,
thank you for bring your girlfriends to the Biltmore Afternoon Tea and for sharing your feedback. I am disappointed that we did not perform at our highest level and have shared your comments with our food & beverage leadership team. We will make sure that our staff delivers pro-active and genuine hospitality and that we are true to...
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