Each month we have been exploring different areas of a patient’s experience with your practice (“customer experience” in the business world). This month, we are going to explore both “Curb Appeal” and your “Waiting Room”. These two sections are especially critical if you have the type of practice that is based on elective procedures orRead More

Last month, we looked at a brief overview of the entire patient’s experience with your practice (“customer experience” in the business world). This month, we are going to take a hyper look at “Ease of Contact”. Ease of Contact Working inside your practice day in and day out makes it seem reasonable to assume thatRead More

While there was considerable activity in the Senate this week, plans for bringing a health system reform bill to the floor for a vote remain very fluid. Up until this week, Majority Leader McConnell could only afford to lose two Republican votes to pass an Affordable Care Act (ACA) “repeal and replace” bill, and withRead More