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InMotion | A Video Program For Customers

InMotion aims to provide a new level of Customer Service to the people who travel, work and do business with SEPTA. From travel tips to online presentations, InMotion is the program to watch and learn about anything new and great happening around SEPTA.

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SEPTA's Other Steel Wheels transcript

Line Reveal Intro: "SEPTA. InMotion. The Other Steel Wheels. Subways, Trolleys, & Norristown High Speed Line."A bus turns off of Board Street onto JFK. Then, a train is seen arriving at North Wales Station. A map of SEPTA's other steel wheel services is displayed.

"You've heard all about SEPTA's bus and regional rail services. Get ready to hear about our Other Steel Wheels. But first, let's make sure everyone has all the information they need."

The SEPTA website is on the screen. Viewers are shown where to access schedule information. Then, hands unfold a paper copy of a SEPTA schedule. And lastly, someone demonstrates how to access schedule information through a smart phone.

"All schedules are available online, in print, and even through your smart phone."Viewers are shown how to look up a stop ID on SEPTA's website.

"On our website, you can look up your stop ID. This will help provide you with information about your stop through a mobile app."

A bulletin board with a variety of fares tacked to its surface is shown.

"You can use a variety of fares to suit your travel needs."

A hand holding two dollars is shown.

"If using cash, it's two dollars for the base fare."

A hand holding one token is shown.

"Tokens are sold in packs of two or more. Just one token is equal to the base fare. Purchasing them in advance, instead of using cash, will save money."

A hand holds out different passes to show viewers.

"There are a variety of monthly, weekly, and daily passes available as well."

A hand holds out a post-it note that says "free" on it instead of cash, tokens, or passes.

"Remember up to two children, four years old or under, with a fare paying adult ride free at all times. Senior citizens ride free at all times as well with proper ID."

A hand holds one dollar bill.

"Disabled passengers have a discounted base fare of one dollar at all times."

A white board is utilized to display the lesson's information through doodles and bullet points.

"Ok, time for SEPTA's Passenger Etiquette Crash Course. Show others kindness and courtesy by obeying these rules:

Keep your items in your lap or use the overhead rack. The aisle must remain clear. Please watch your belongings. SEPTA is not responsible for any lost or stolen items.

Folded bikes are permitted on all vehicles at any time. Unfolded bikes are ONLY allowed on the Broad Street, Market- Frankford, and Norristown High Speed on weekdays before 6am, between 9am-3pm, then after 6pm, and anytime on weekends."

A map of the SEPTA system, only showing the Broad Street Line, the Market-Frankford Line, the trolley lines and the Norristown HS Line is shown.

"Now let's take a closer look at our Other Steel Wheels. The different modes of transportation on the system map are identified by colors."

The different colors for each mode of transportation are explained.

"Blue for the Market-Frankford Line. Orange for the Broad Street Line. Green for all trolleys. And purple, for the Norristown High Speed Line."

A map of the Broad Street Line and the Market-Frankford Line is shown.

"The Broad Street Line and the Market-Frankford Line run in different directions. The Broad Street Line runs north to south, from Fern Rock Transportation Center to AT&T Station. The Market-Frankford Line runs west, toward 69th Street Transportation Center, and east, toward the Frankford Transportation Center."

Digital displays and directional signage at 13th Street Station is shown.