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CarGurushttps://www.cargurus.com

Rafael

Apr 1, 2017

Traveled 2 hour to location to be told vehicle
was not at location. Here's a thought for
management, if a client makes an appointment
to see a vehicle maybe the manager should
ensure the vehicle is actually there , and ready
for client. Also managers answer was vehicle is
at other location and will be brought to his
location for me. I informed manager as I did
with everyone I spoke with via email that I was
on limited time. The managers answer was "
hope its still here when you come back". Way
to try to make the client feel guilty for there
screw up.

"Best experience, Was assisted by Greg Wilson who was amazing running back and forth, staying till almost 11:30pm did I mention he even had time to play with my Lil one.Helped bring my car monthly payments and insurance payments down to what I can afford. Great deal and great doing business with this company. I strongly recommend them.

Response from Victory Auto Group:

I apologize that you were inconvenienced in anyway. All our vehicles go for a pre delivery inspection prior to being sold. Any open recalls go back to the manufacturer so they could be taken care of. Any questions please feel free to contact me at chris@victoryautogroup.com.

CarGurushttps://www.cargurus.com

tiffany

Apr 22, 2016

They were wonderful even tho they didn't have the exact car I saw on the website I still walked out same day with a car that was a smidge more but less miles they make the process of getting a car less stressful and actual care about trying to save you cash

Very deceitful and unprofessional . They
act like they're doing you a favor .
Someone needs to remind then they're a
used car dealership . The price that is
advertised is not the price that they're
actually selling the car for.
Go there at your own risk

They advertise a great deal but it's a scam.
They added approx. $3750. Plus the tax To
the price advertised Even after you ask many
times if the price online is correct. They are a
complete scam !!!!!! I drove 1 hour after
speaking with them about a car and the exact
price and when I got there they didn't know
where the car was. Then I come to find out all
the prices are not real !!! They add 10 percent
of the dealer cost on top of the advertised
price when you begin to negotiate. They lie
about the price in order to get you into the
dealer !!!!!!

Indicated that I was interested just
waiting on insurance to total my Durango,
next thing I know they sold it without
even giving me the chance to make an
offer. Terrible way to do buisness in my
opinion

absolutely terrible. First, I called and told them I was
coming to
see a car and to get it ready. Then they called me and
asked if I
was coming and I said yes. When I got there they still hadnt
dug
the car out yet. So I am trying to negotiate with them about
the
price and all they could say is that its an internet price and
non
negotiable even though I was willing to pay CASH for the
car. Fine
I agreed to pay the full amount. Now they are jacking up the
price.
The car was listed as $12,500. They said to get the car at
that
price I had to pay $2000 down which would have been 10%
of the
retail value of the car. So im thinking ok if the $2000 is a
down
payment then it should come off the price of the car,
naturally. No,
they now want to add that $2000 to the price of the car,
now
making it $14,500. So I decided I wasnt going to take it but I
wanted to see how far they would go. Now they want to add
in all
these BS fees. They wanted to add a transportation fee
even
though the car is sitting right outside. Why should I pay for
the
transport of the car from whereever they got it from. They
added a
preparation fee and a mechanical fee which is basically the
same
thing. So with all these new fees the price went up almost
another
$2500. So now we are sitting around $17,000 roughly and
we
havent even added the taxes yet. What they are doing there
is
called a bait and switch. They lure you in with a great offer
and
once you get there they try to talk you into buying these
cars and
adding all these extra fees on top because they have
convinced
you that this is the car for you and you want it so you think
these
fees are required hoping they have backed you into a corner
and
just agree because they have pressured you. Well I am a
military
man and no fast talking car salesman will bully me. I told
them to
have a great day and left an thanked them for wasting
almost 3
hours of my life. What a way to treat a veteran on memorial
day

My interaction was very brief but I had no complaints. It was brief due
to the fact the Vehicle I was interested in was already sold. I looked at
what they had on the lot and none of the cars fit what I was looking for.
Salesman was a nice guy and not pushy.

Scammers. Took me 10 minutes and a number of direct lies on their part to get them to confess that 10% of the advertised price would be added to the advertised price. Avoid if you don't like to be taken for a sucker.

Wouldn't make sure that the car I wanted was avaliable and was trying to
stick me in a regular car. I live upstate ny and the snow here is ridiculous
I refuse to let a car company sell me a car that won't help me out in the
snow! Then when we told them no, they stuck their sales rep to convince
us. Horrible and wont show myself ever again there