She [Dr. Serena Dovey] spent extra time talking after our treatment plan did not go as we had expected or hoped. She had a very caring bedside manner and seemed to have genuine interest in what was happening...She was very easy to talk to, never felt like we were being rushed. She explained things well. She was quick to understand our previous history and it always felt that whilst she had not treated us from the beginning of our infertility diagnosis, she had taken the time to become familiar with our medical history

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Age

38

Treated

2018

Success with this Doc

No

Race

European

Income

$100K - $199K

Occupation

—

Order & Number of Docs Seen

2nd of 3 Docs

Treatment

4 IUI, 3 IVF

Diagnosis

Male Factor, Unexplained

7

How was your experience with Serena Dovey at Advanced Reproductive Medicine (U of CO)?

She was very easy to talk to, never felt like we were being rushed. She explained things well. She was quick to understand our previous history and it always felt that whilst she had not treated us from the beginning of our infertility diagnosis, she had taken the time to become familiar with our medical history

What's one piece of advice would you give a prospective patient of Serena Dovey at Advanced Reproductive Medicine (U of CO)?

Don’t feel like any question is unimportant or trivial, she seems understanding.

During treatment, were you treated like a number or a human with Serena Dovey at Advanced Reproductive Medicine (U of CO)?

She spent extra time talking after our treatment plan did not go as we had expected or hoped. She had a very caring bedside manner and seemed to have genuine interest in what was happening.

Describe the protocols Serena Dovey used in your cycles at Advanced Reproductive Medicine (U of CO) and their degree of success.

We did an IUI procedure with Dr Dovey, we had issues with the sperm sample, the clinic was very proactive and had recommendations and protocols in place to use multiple samples.

Describe your experience with the nursing staff.

They returned all calls promptly and were very caring and understanding.

They are a big clinic so the waiting room area is busy which I found a little intimidating. The front desk staff were always very helpful and friendly. They seem to have good systems in place and I like that they have a patient portal with an email system. I found this a quicker way to get questions answered through email communication.

7

Doctor

Serena Dovey

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

7

Clinic

Advanced Reproductive Medicine (U of CO)

Denver

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

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Ask this reviewer a question about their experience with Serena Dovey at Advanced Reproductive Medicine (U of CO).

Verified

This patient has provided documentation of treatment at this clinic.

10

Age

33

Treated

2017

Success with this Doc

Yes

Treatment

IUI

Diagnosis

PCOS

10

When I said I wanted to do IUI, she [Dr. Dovey] didn't question that. She accepted our choice and we made a plan...With my history with PCOS and clomid, she suggested we use letrazole and booster shots...She really reviewed our history before each visits. She obviously cares and gives us information in easy to digest ways. She explains it fully, and never rushes me during appointments. I feel very comfortable with her, and feel understood...She is a very kind lady, who really takes the time to fully explain all the details of my health issues, the IUI process, and everything in between. I never feel rushed with her. I am so thankful to feel understood and cared about.

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Age

33

Treated

2017

Success with this Doc

Yes

Race

European, East Asian

Income

$0 - $49K

Occupation

—

Order & Number of Docs Seen

1st of 3 Docs

Treatment

IUI

Diagnosis

PCOS

10

How was your experience with Serena Dovey at Advanced Reproductive Medicine (U of CO)?

She really reviewed our history before each visits. She obviously cares and gives us information in easy to digest ways. She explains it fully, and never rushes me during appointments. I feel very comfortable with her, and feel understood.

During treatment, were you treated like a number or a human with Serena Dovey at Advanced Reproductive Medicine (U of CO)?

She is a very kind lady, who really takes the time to fully explain all the details of my health issues, the IUI process, and everything in between. I never feel rushed with her. I am so thankful to feel understood and cared about.

Describe the protocols Serena Dovey used in your cycles at Advanced Reproductive Medicine (U of CO) and their degree of success.

With my history with PCOS and clomid, she suggested we use letrazole and booster shots. Because we've done so many rounds of clomid without success, she is starting us at the middle dosage of letrazole. I am so glad to not feel like we're wasting a month of time on a lower dosage. When I said I wanted to do IUI, she didn't question that. She accepted our choice and we made a plan.

Describe your experience with the nursing staff.

It's a relatively small clinic, so I interact with most of the staff at each visit. They are kind and compassionate. they keep me chatting, which I find helpful during this stressful time.

We are paying cash, and they offer a 40% discount for cash patients. I appreciate that greatly!

10

Doctor

Serena Dovey

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

10

Clinic

Advanced Reproductive Medicine (U of CO)

Colorado Springs

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

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Ask a Question

Ask this reviewer a question about their experience with Serena Dovey at Advanced Reproductive Medicine (U of CO).

Verified

This patient has provided documentation of treatment at this clinic.

7

Age

30 - 32

Treated

2015 - 2017

Success with this Doc

Yes

Treatment

9 IUI

Diagnosis

Anovulation, PCOS, Unexplained

7

She [Dr. Serena Dovey] was very helpful and understanding. Always answered all our questions, even if they seemed redundant. She listened to both my husband and I. Even if I saw Another doctor in the clinic, she would still follow up.... Dr Dovey listened to what we needed and was cautious with each treatment cycle.

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Age

30 - 32

Treated

2015 - 2017

Success with this Doc

Yes

Race

Latino

Income

$50K - $99K

Occupation

—

Order & Number of Docs Seen

3rd of 4 Docs

Treatment

9 IUI

Diagnosis

Anovulation, PCOS, Unexplained

7

How was your experience with Serena Dovey at Advanced Reproductive Medicine (U of CO)?

She was very helpful and understanding. Always answered all our questions, even if they seemed redundant. She listened to both my husband and I. Even if I saw Another doctor in the clinic, she would still follow up.

What's one piece of advice would you give a prospective patient of Serena Dovey at Advanced Reproductive Medicine (U of CO)?

Take your time and ask all the questions. Come with questions to each appointment.

During treatment, were you treated like a number or a human with Serena Dovey at Advanced Reproductive Medicine (U of CO)?

When we lost our pregnancy, they were very helpful and understanding of the process. They regularly checked on us.

Describe the protocols Serena Dovey used in your cycles at Advanced Reproductive Medicine (U of CO) and their degree of success.

Dr Dovey listened to what we needed and was cautious with each treatment cycle.

Describe your experience with the nursing staff.

They were always available and were encouraging after our loss. Going to get blood work every week, they would remember me and Ben encouraging.

They were always able to get us in and answer any questions we had. Bring your questions with you to each appointment. Just like most doctors offices, the wait time is sometimes long. The nurses were very helpful and encouraging.

She [Dr. Serena Dovey] was very nice in general but overall not very good at managing the emotional state of me as a patient and didn’t communicate a lot or very well. She was not the Dr who completed my transfers and I usually left the few appointments I had with her uncertain of what the next steps were...Because it is affiliated with the university I feel like the clinic physicians are up to date on the latest recommendations which is very comforting.

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Age

35 - 37

Treated

2015 - 2017

Success with this Doc

Yes

Race

European, Native American

Income

$200K - $499K

Occupation

Business Executive

Order & Number of Docs Seen

2nd of 2 Docs

Treatment

1 IVF, 1 Egg Freezing, Donor Eggs

Diagnosis

—

3

How was your experience with Serena Dovey at Advanced Reproductive Medicine (U of CO)?

She was very nice in general but overall not very good at managing the emotional state of me as a patient and didn’t communicate a lot or very well. She was not the Dr who completed my transfers and I usually left the few appointments I had with her uncertain of what the next steps were.

What's one piece of advice would you give a prospective patient of Serena Dovey at Advanced Reproductive Medicine (U of CO)?

Do your research and be prepared for the staff to drop the ball so you can catch it before you end up with canceled and delayed cycles

During treatment, were you treated like a number or a human with Serena Dovey at Advanced Reproductive Medicine (U of CO)?

The staff were v eye warm and friendly while you are in the clinic, but the overall care management is very chaotic and several times details started to slip through the cracks until I questioned things

Describe your experience with the nursing staff.

They were very disorganized and I never really felt like they knew what was going on in my case

Because it is affiliated with the university I feel like the clinic physicians are up to date on the latest recommendations which is very comforting. On the other hand, many of the organizational processes felt out of date and slipshod which was disconcerting.

My dr would only transfer a single embryo, there was absolutely zero room for negotiation on that point

What specific things went wrong at Advanced Reproductive Medicine (U of CO)?

Lost paperwork

Failed to call with results

Failed to inform you of changes in protocol

Lost results

Provided conflicting information

Failed to convey critical information

Failed to consider drug intolerance

Lost or damaged samples

Canceled a cycle due to clinic error

Scheduled the wrong procedure

3

Doctor

Serena Dovey

Communication

Trustworthiness

Compassion

Explained risks

Adaptability

Frequency seen during appointments

5

Clinic

Advanced Reproductive Medicine (U of CO)

Denver

Nursing

Operations

Scheduling

Billing

Clinic Atmosphere

Educational Resources

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Ask a Question

Ask this reviewer a question about their experience with Serena Dovey at Advanced Reproductive Medicine (U of CO).

Verified

This patient has provided documentation of treatment at this clinic.

6

Age

34 - 35

Treated

2014 - 2015

Success with this Doc

No

Treatment

4 IUI, Donor Sperm

Diagnosis

Male Factor, Unexplained

6

I like Dr. Dovey as a person. She communicated well, however I did not feel like our treatment was customized. I feel like it was simply the process they give to most patients looking to do an IUI.

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Age

34 - 35

Treated

2014 - 2015

Success with this Doc

No

Race

European

Income

$100K - $199K

Occupation

Marketer or PR

Order & Number of Docs Seen

1st of 2 Docs

Treatment

4 IUI, Donor Sperm

Diagnosis

Male Factor, Unexplained

6

How was your experience with Serena Dovey at Advanced Reproductive Medicine (U of CO)?

I like Dr. Dovey as a person. She communicated well, however I did not feel like our treatment was customized. I feel like it was simply the process they give to most patients looking to do an IUI.

What's one piece of advice would you give a prospective patient of Serena Dovey at Advanced Reproductive Medicine (U of CO)?

As always, do your own research and feel comfortable asking questions and other options.

During treatment, were you treated like a number or a human with Serena Dovey at Advanced Reproductive Medicine (U of CO)?

I felt like our process started out well. However due to the clomid, my uterine lining was thin (6MM). I am obviously not the doctor, but from the research I read, that was too thin to support a pregnancy. I was told it was fine and to move forward with the IUI without estrogen.

Describe the protocols Serena Dovey used in your cycles at Advanced Reproductive Medicine (U of CO) and their degree of success.