REGISTERING WITH THE PRACTICE

The practice has an open list and you are welcome to register.We do not discriminate on the grounds of race, religion, social class, age sexual orientation, appearance, disability or medical condition.To register with the practice you must live within the practice boundaries of the INVERCLYDE AREA.

If you move out of the area you will need to register with another GP practice, we shall provide information on how to find another doctor if needed.You are registered with the practice and not an individual doctor.When requesting an appointment you can ask for the doctor of your choice although they may not always be available.

Once you have signed the registration document you will be required to make an appointment with the practice nurse or our health care support worker for a medical assessment.

PREFERENCE OF PRACTITIONER

However, you can at any time express a preference for a particular doctor for either all of your medical needs or on a case-by-case basis.However, not all the doctors in the practice provide all services and specific doctors may not be immediately available.

REMOVAL OF PATIENTS FROM OUR LIST

The practice has implemented a zero tolerance policy in regards to violence and abusive behaviour towards other patients and
staff. Patients found to be behaving in a threatening manner obscene language directed at doctors and other staff, misuse of medication & chronic defaulters will be removed from the practice list. The practice will notify the patient in
writing and instruct them on how to register with another practice. Once you have been notified that you are being removed
from our list the practice is responsible for your care for 7 days from the date on the letter.

SUGGESTIONS AND COMPLAINTS

We welcome suggestions on how we can improve our service. Our aim is to provide the highest standard of care to our
patients and to resolve any problem that may arise timeously. In support of this we operate a complaints procedure which is in line with the NHS complaints procedure.A leaflet on how to make a complaint can be found in the reception area. If you are unhappy with the service we provide please contact the practice manager:

OUR PRACTICE PREMISES

The practice is situated within Greenock Health Centre, there are another 4 GP practices within the building. We are situated close to local transport facilities. facilities are conveniently located within the health centre. The practice has the added facility of a sitting room, which is for the benefit of both patients and staff. There are adequate facilities for patients with disabilities, this includes parking allocated to patients with a disability and toileting.