Out of stock warning on display?
check to see if the label sensor is over the gap on the die cut stock.

if not die cut?
If reflective, make suree you have the correct sensot set in the printer configuration.
You can go to test, and print a conf label to see how it is set.
You may also have to do a calibration depending on the error

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Thick Stock
Paper thicker than 90 g/m2 (24 lb bond) is referred to as thick stock. Test all thick stock to ensure acceptable performance and to ensure that the image does not shift.
43 lb bond is also referred to as 90 lb index stock.

Hi,
I m not sure what the specification of the paper type you are using however if you are using card stock than you should use manual feed Tray and in the printer driver properties you should select paper type as Card-Stock to make sure there is no print quality issue.