Shangri-La Hotel, Dubai’s Chief Concierge awarded Les Clefs d’Or

Gamboa epitomizes everything it means to be a Concierge and truly represents Shangri-La’s mission ‘to delight guests by creating engaging experiences, straight from the heart.’ He has been a dedicated, passionate and loyal employee, having joined Makati Shangri-La, Manila in 1994 and has been with Shangri-La Hotel, Dubai since its opening in 2003.

"With an emphasis on service here in the Middle East, especially Dubai, this comes as a great source of pride for everyone in the hotel and I couldn’t think of someone more deserving” said General Manager, Gerhard Hecker.

Les Clefs d’Or is an organization that exclusively recognizes those who excel in their knowledge of their hotel and role as concierge, while exceeding guest expectations. The UAE chapter of Les Clefs d’Or currently holds 39 members.

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