While one sale is great, aren't
multiple sales better? And what is even better than multiple sales, is if the
same customers keep returning to purchase again and again. These are known as
repeat customers.

Repeat customers are often
referred to in the business world as the best, perhaps because they are considered
among the easiest sell of all. They already know what you have to offer and how
your business is run. Plus they already have a deep trust in you and your
products.

The question is, how do you
turn that one time customer into a repeat customer? Here are some popular ways
today:

1) Mailing Lists - Mailing lists are a crucial part of any business,
if you don't have your own, it's high time you start one. Your customers should
be placed in your mailing lists, of course, only with their permission. Then
regularly send your subscribers articles about your industry along with timely
news and product / service updates.

Everyone loves freebies, and
free information is the best… so keep your newsletter free. This allows you to
instill trust and establish yourself as an expert in your particular field.

2) Product Themes - So, you've sold a product that is categorized in a
specific niche. Now, you want to sell more. The key to this is creating a theme
of that niche. You will find it far easier to sell your customers on something
related, yet different to the products they've already purchased, than
something completely different altogether.

This doesn't mean you have
to find a new field of expertise, simply make sure products are somehow
interconnected and provide a smooth transition. For example, if you were trying
to sell a product about improving your home-based business, you could try to
cross sell products that focus on the topic of time management and business organizational
tips.

3) One Site, One Stop - Having all your products grouped together
categorically on your website, makes things so much easier. This way you can
introduce new products, as well as maintain the older ones within your niche. Plus
it makes spreading the word about your product line that much easier with
everything all together in one place.

4) Remain in Contact – Don’t just reach out to customers when there is
a problem. Communicate over time offering news, free stuff, links to articles
that could help them with their businesses, etc. And don’t forget you can reach
out through the telephone, Skype, Yahoo or other messenger services and other
ways, too.

You can also use the same
methods to ask for testimonials or feedback on products and services. By
keeping your clients and prospects involved in your business through
suggestions, feedback and testimonials, you are ensuring that they will remain loyal
and satisfied customers.

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