FAQs

eApp is supported on computer-based web browsers, iPad and Android tablets. Devices must be connected to the internet. We do not recommend using eApp on Smartphones. eApp is not optimized
for the devices.

You and your client(s) must have email addresses to complete the signatures and submit. If any person signing does not have a valid email address, eApp will not allow the case to be submitted.
In this case, you may choose to complete the forms in Firelight, then print the forms, ink sign, and mail the paperwork. This way you are still benefitting from Firelight editing and
form selection functions.

Although your name will appear in the signature box as you provide it, we require that you use your mouse or touchscreen to sign. Just select an area inside the signature box, click and drag
to provide your signature.

We understand it can be difficult to troubleshoot questions from your client when they receive an email request from you. Please refer to our Client Signature User Guide for detailed information that will enable you to understand what your client can expect during the signing process, and the notifications
you can expect from our eApp.

Once we receive your completed eApp, it will be processed in the order it was received. You can check the status of your case on SalesNet. Please allow up to 72 hours for your case to appear
on the pending report.