What actions require assistance from Siteimprove Technical Support?

We strive to make the platform as self-serve as possible, however, there are some actions that cannot be completed by Account Owners/Administrators and require the help of Siteimprove Technical Support.

Here is a list of actions that cannot be completed by an Administrator/Account Owner and require the assistance of Technical Support:

Adding a site that requires authentication (e.g. a development site behind a login)

Editing an existing site URL

Removing aliases/exclusions that were added by a Siteimprove User

Configuring a site for Analytics when already configured for the Content suite

Changing the crawl frequency for a site

Enabling Internal search within Analytics

Deleting a site from the Content suite but not from the Analytics suite

Changing between UK, US, and Canadian English as default dictionaries

Adding an extra index root domain to a site

Modifying/adding a regular expression (regex) policy

Adding PDF accessibility checking if not configured by default for the account