The Spines’ Stories: The Morning Hero at Grand Café Restaurant

“The kingdom is here, at the resort, and we take the important role-as the attendant.” said I Putu Kasta. It is undeniably that hotelier should have the heart to serve others. Started his career as a busboy at Club Bali Mirage, the hotelier soul is already in Kasta’s blood. The customers define him with his attentive characters.

Career Path

He knows Grand Mirage Resort better than anyone else. He even saw the first commencing day of the Bali all inclusive resort. Kasta started his career in 1993 as a busboy at Club Bali Mirage, then, he was picked up by the General Manager to join Grand Mirage Resort & Thalasso Bali as a waiter. After 2 years working as a waiter in Grand Café and Jukung, Kasta was promoted to supervisor level.

Reasons for his Decision

“I appreciate the chance to work with Grand Mirage Resort & Thalasso Bali.”, he said. “The working dynamics force me to dig out my potential”. Kasta develops himself at this resort; therefore, he has a strong bond with the team and the hotel.

Another reason to keep working at the resort is that he knows many repeater guests. In the last 20 years, many returning guests makes him proud by remembering his name. Kasta senses the urge of learning the guests’ dining preferences and to serve them perfectly when they return to the resort. “The customers are my quality controllers. They sometimes remind me if something does not work well as it used to be. I am happy when they are satisfied.”

Tips for being a Great Guest Agent

There are 4 fundamental working principles Kasta strongly holds: loving the job, serving professionally, mastering the knowledge, and working with discipline. Kasta has his own way to teach the team about his standards. As a leader, he is known for his warm personality, but it does not mean he is someone who lets others to violate his borders.

Biography

I Putu Kasta was born on 22 August 1966 in Sading, Bali. He is the first child in his family and is blessed with 3 younger sisters. He now works as the main restaurant manager of Grand Mirage Resort & Thalasso Bali.

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Grand Mirage Resort & Thalasso Bali is located in the southern part of Bali, the center of watersport. The resort offers the all inclusive package which is exceptional with its rooms and suites accentuating the art of Bali along with stupendous view, appetizing dishes, activities, and many others. For further information, please visit www.grandmirage.com

We have been staying at the Grand Mirage for the past 18 years and Kasta is one of the many reasons we return.
He is one of the most sincere and caring people we have met and is always happy, friendly and attentive to the guests every need.
Kasta is certainly a great asset to have at the hotel as are many of the staff.
It always feels like home every time we return and are so warmly welcomed by all the beautiful staff.
We wouldn’t stay anywhere else.

Dear Mrs.Smith,
Thank you for your compliment to Kasta. We are more than happy to learn that he is one of your reasons to visit us again.
We will forwards your feedback to him.
Thank you very much for sharing your thoughts.