Client Services

Professional Service Call Management

EMSAR uses proprietary software to quickly and effi ciently
dispatch client work requests to our fi eld technicians via a
single point of contact. One call or email to our central dispatch
center is all that is required to initiate a service request. Our
dispatch center then identifies the appropriate service center and
communicates your needs to the field service technician via our
Service-Vision system.

All details of the services performed are entered into our
system to allow for reporting that will meet your
needs and the needs of the FDA where required. Our clients have
full visibility into the system via a web interface to monitor
service call status and service activity. In addition, each client
is assigned an account specialist with primary responsibility for
your account.

Many of our dispatchers have field repair experience. This
experience allows them to accurately critique the service report
data to insure the appropriate information is gathered and
reported. It also minimizes the risk of costly billing errors.