Happy end of December everyone! We had a great time in 2013 trying new things and taking new approaches on the blog and in a lot of other areas. It was a great year for us here at AccuConference and in celebration of the New Year; here is a look back at some of our favorite posts, as well as the most shared.

When was the last time you saw a speech or attended a conference call where it didn’t begin with "Good morning, my name is…."? Getting the attention of your audience during a presentation can be a challenge while you compete with all of the distractions like cell phones, tablets, and social media. This list is a great way to try a new and improved opening for your presentations to get your audience to sit up and tune in.

Listening in customer service is the most important thing that you can learn. When someone is talking to you, you need to tune out everything else and actively participate in your conversation with your client.

Research has proven that children are better than adults at a lot of things (like honesty and imagination) but one thing that we’ve learned is that when it comes to something as complicated as learning a new language, the adults have one up on the kids out there.

This is a technical industry that we work in and a lot of times, we get bogged down in our terminology. Things that make perfect sense to us don’t always translate to new or existing customers. What approaches can you take to help ease your customers through new words?

We took on some new challenges at AccuConference and one of the things we learned as writers is that sometimes, you have to take a risk in order to improve. We wrote a series of posts in the fall about how we learn new things and how we face the challenges that arise.

Those were our most popular posts in 2013. Stay tuned and keep reading in 2014.