Manager (Computer Operations/Document Production & Delivery)

Where

Birmingham, AL

What you'll be doing

This position is responsible for all activities relating to the operation of centralized data processing equipment and peripheral information systems equipment. The manager establishes detailed personnel schedules for the operation of all equipment in the computer operations section to obtain maximum utilization. The incumbent assigns personnel to various tasks and directs their activities. The manager confers with and advises subordinates on administrative policies and procedures, resolution of technical problems, priorities, and special projects. In addition, this position consults with personnel in other information systems sections to coordinate activities. The incumbent is responsible for the recognition of technical problems and the timely and appropriate escalation of these problems to other technical resources and senior management. The incumbent is responsible for the tracking and reporting of hardware availability statistics. The incumbent is responsible for the operation of the high-speed production printers and plastic membership ID card manufacturing hardware. This production has stringent accuracy and timeliness goals that support SLA with a variety of user areas within the company.

What your background should be

Five years of experience in a technology related field. In-depth knowledge and an appropriate combination of the following fields: computer operations, high volume print and mail production environments. Understanding of mailing schedules and contractual obligations as they relate to mail timeliness and accuracy. Experience in planning, organizing, and providing leadership within a business operation. Experience interacting with customers, vendors, business areas, and multifaceted it organizations. Ability to develop and monitor budgetary controls, identifying unfavorable trends and taking corrective action.