Privacy Policy

In this Privacy policy, any mention of ‘we,’ ‘us’ and ‘I’ is in reference to Felix & Reuben and/or the owner of Felix & Reuben. Any mention of ‘You’ and ‘Your’ is in reference to You, the customer.

This Privacy Policy is to ensure, we, Felix & Reuben, meet the requirements for The EU General Protection Data Regulation (GDPR.) We have the right to change or modify this policy at any time, to be GDPR compliant. This Privacy Policy does not apply to Third Parties that I do not own or control. Please refer to individual Third Party Privacy Policies to learn how your information is used/stored.

Why we collect information about you;

To fulfil an order

To contact you regarding an order you wish to place

To send you a newsletter

To fulfil a request, such as a refund, as part of our Customer Service

To contact you to inform you if you are a winner of a competition we have run on Facebook.

How you give consent to the information we have about you

When you place an order with us, we take it that you have consented to us contacting you via your address, email or telephone number to enable us to fulfil your order.

Occasionally we will obtain your name and address via Facebook (usually using Facebook Messenger) You would normally contact us first by either directly sending a Private Message or by commenting on our Facebook Page. This is normally done so that we can send you a prize if you are the winner of our competition or if you would like to place an order. By providing us with an address, so that an order/prize can be fulfilled, we take it as that you have consented to us using your details for such purposes.

When you give explicit consent to us sending you newsletters for marketing purposes.

How your data is stored

Physical copies of your order and prints are stored in a secure file in our studio.

We keep a physical copy of your order for TAX purposes (this would be held on file for a maximum of seven years)

We keep physical copies of Fingerprints (in the form of Fingerprint Moulds) on file for a minimum of three years for customers to place additional orders. This is not always a guarantee. After this time, fingerprints are sent back to the customer or discarded if they are not claimed by the customer or no longer required by the customer.

We keep digital copies of Handprint, Footprints, Paw-prints and Nose prints on a secure password protected computer for a minimum of three years, so that customers can place additional orders. This is not always a guarantee. After this time, Prints are sent back to the customer or discarded if they are not claimed by the customer or no longer required by the customer.

Third Party Services outside of the EU

We use Third Party Services to access and store your information, such services are known as ‘Data Processors’ in regards to the EU General Data Protection Regulation (GDPR). The EU Data Protection Regulation states the following for companies outside the EU: “The GDPR will also apply to the processing of personal data of data subjects in the EU by a controller or processor not established in the EU, where the activities relate to: offering goods or services to EU citizens (irrespective of whether payment is required) and the monitoring of behaviour that takes place within the EU. Non-Eu businesses processing the data of EU citizens will also have to appoint a representative in the EU.” These services have their own Privacy Policies and we advise you to read through them to make sure you understand how your information is being used and stored.

Mailchimp: We use Mailchimp – a marketing platform, for email marketing puposes. We use Mailchimp to send out our newsletters and to post Landing Pages on our website about current promotions. Mailchimp’s Privacy Policy can be read https://mailchimp.com/legal/privacy/

Pixlr: An online photo editing site is used to edit Handprints and Footprints for orders. No Hand or Footprints are kept on this site. It is used for online editing purposes only. Read Pixlr’s Privacy Policy https://pixlr.com/privacy-policy

Facebook: Occasionally we will obtain your name and address via Facebook (usually using Facebook Messenger.) You would normally contact us first by either directly sending a Private Message or by commenting on our Facebook Page. Read Facebook’s Privacy Policy https://www.facebook.com/business/gdpr

Social Media

As stated in our Terms and Conditions, we use photos of the products we make, across our social media platforms, which include, Facebook, Instagram, Twitter, Pinterest and Linkedin. We never share full names of our customers unless you have given written consent to do so. First names will usually be displayed on keepsakes and will therefore be visible on photos that are shared on our social media pages.

Printed Marketing Material

As stated in our Terms and Conditions, we use photo of the products we make on printed marketing material such as Business Cards and Leaflets. First names will usually be displayed on keepsakes and will therefore be visible on photos printed for marketing purposes.

Your rights

You can, at any time, request information about the personal data we hold, how it is stored and for how long.

You can, at any time, revoke your consent to us using your personal data.

You can, at any time, request that your personal data be erased under the conditions of Article 17 “Right to erase (Right to be forgotten.)”

How your Personal Data is shared

We take the protection of your Personal Data seriously and would never share your information with third parties other than the ones we have referenced in this Privacy Policy.

If requested by a governing body, we have the legal right to share your Personal Information to inform governing bodies of suspected fraud or actions that would be deemed illegal. We have the right to share your Personal Information with law enforcement bodies to uphold our Terms and Conditions if necessary.

How to contact us

I, Charlotte Wakeling, am the owner of Felix & Reuben and the ‘Data Controller’ (The person responsible for how the data is processed.) You can contact me by email: contact@felixandreuben.co.uk

Security Policy

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Cookie Policy
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.