December 19, 2012

BGE Announces their Launch of a New Outage Map by iFactor

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On Friday, December 14, Baltimore Gas and Electric (BGE) went public with the launch of a new outage map built on iFactor’s Storm Center product, along with a mobile version of their website and other added website functions. iFactor worked with BGE to make this outage map available to their customers on a quick schedule, and we’re very excited to see it in action!

Baltimore Gas and Electric Company Introduces Mobile Website and New Online Tools for Enhanced Customer Service

Customers can now make service changes online, view an enhanced outage map and report an outage via a smart phone with BGE’s newly launched mobile touch website

BALTIMORE, Dec. 14, 2012 – Baltimore Gas and Electric Company (BGE) today announced that it has launched a new suite of online tools to provide customers with enhanced, convenient customer service and communication options. Using the new online tools, customers can visit bge.com to report an electric outage, start and stop or move their service and view the newly enhanced outage map that shows current electrical outages in BGE’s service area. The company also launched a mobile touch version of its website, enabling customers to report an outage, view the enhanced outage map and contact BGE from their mobile phone, smart phone or tablet in an easy-to-navigate, touch-screen format.

“Our new online tools provide customers with more options for connecting and doing business with us,” said Jeannette M. Mills, vice president and chief customer officer for BGE. “We understand that some customers prefer to do business with or contact us using their mobile phone or via our website. Customers also expressed an interest in seeing more information on our outage map. Our new suite of tools, which features an enhanced outage map and a mobile touch version of our website, helps us enhance customer satisfaction and deliver on our customers’ expectations. We encourage customers to take advantage of these new offerings as we continue to explore opportunities to expand our online offerings in the future.”

New and existing BGE customers can now start, stop or move their service using online applications on bge.com. New customers can start BGE electric and gas service at a new address by completing an application form online. Existing BGE customers can stop service or move service to a new address by completing a short form using their account number or phone number on record. Customers using the online forms must have a requested date that is at least three days before – and less than 30 days from – the date of the application.

The enhanced outage map on bge.com is interactive and provides customers with the general location and status of current electric power outages in BGE’s service area. This map can also be accessed on mobile devices. Customers can view affected area(s), the number of customers affected by an outage, estimated time of restoration, if available, and the status of the field crew assigned to repair the issue. Customers can view the outage map by visiting bge.com and clicking on “Current Outages.” Additionally, customers are now able to report electrical outages through bge.com, using either a computer or a smart device. Customers still have the option to report their outage by calling BGE’s outage line at 877.778.2222.

BGE’s new mobile touch website is designed to be compatible with mobile devices, smart phones or tablets without the need to download an app. It provides options to report an outage, view the enhanced outage map and contact BGE. Customers also have the option of linking to the full bge.com site from the mobile version.

BGE, headquartered in Baltimore, is Maryland’s largest gas and electric utility, delivering power to more than 1.2 million electric customers and more than 650,000 natural gas customers in central Maryland. The company’s approximately 3,400 employees are committed to the safe and reliable delivery of gas and electricity, as well as enhanced energy management, conservation, environmental stewardship and community assistance. BGE is a subsidiary of Exelon Corporation (NYSE: EXC), the nation’s leading competitive energy provider with approximately $33 billion in annual revenues. Like us on Facebook and follow us on Twitter, YouTube and Flickr.