Tonight's update crashing IE11

32-bit versions of Internet Explorer were crashing after Intrusion Prevention System (IPS) 20150220.001 definition package was applied to their Norton Products. We have released a fix for this issue through our LiveUpdate servers. See the Security Response Blog Article for more information.

Running NIS on Windows 7 Pro 64-bit with IE11 (latest updated). Sometime this evening, IE11 started crashing. In fact, it crashed an already-open browsing session, and now trying to start it up just instantly causes a "Internet Explorer Has Stopped Working" error.

Tried resetting IE11 settings to default. No change. Tried running IE11 in no-addons mode. No change. The error is shown as the following:

Now, IPSEng32.dll is a Norton file. So I uninstalled NIS. Bingo - IE11 started working like normal. Re-downloaded and re-installed NIS. At the outset (said last updated 20 hours ago) IE11 worked fine. Then it auto-updated and applied a patch... and instantly IE11 stopped working again. Ergo, something Norton did is breaking my IE11. Doesn't seem to have affected another computer I have running IE10.

Any ideas?

EDIT: The other IE10 PC had been asleep and hadn't updated NIS yet. It is also now crashing in exactly the same manner as this one... and since that PC is almost entirely unrelated to this one in terms of software being used, this is going to be a bigger problem than just me.

Re: Tonight's update crashing IE11

Just a heads up - this is also occurring in the Symantec Endpoint Protection (SEP) 12.1 product. I had to roll the virus defs back to the 2/19/2015 date. The issue went away and now I need to start troubleshooting.

Oh man. Even their enterprise product? Symantec's lack of a timely and ULTIMATELY INCREDIBLY SIMPLE solution (AKA, rolling back the corrupt update) is looking worse and worse.

How much productivity and revenue do you think is lost if every business-oriented user of Symantec's is down for... an hour? Four hours? An entire day? This is a global, 24x7x365 business world. Just because it's early Saturday morning in California doesn't mean the rest of the world is shut down. Well, some of it might be with this going on!

Re: Tonight's update crashing IE11

Having the same issue here at our office. We have around 400 computers all with the same issue. We can't use another browser because our primary application will only run in IE. So basically we can't operate until this is fixed. Hopefully this gets resolved soon. Been on hold with Symantec Enterprise Support for nearly an hour waiting on an engineer.

Re: Tonight's update crashing IE11

I am experiencing the same issue. I have 360 on our laptop and desktop pc. Norton went through an update and then Internet Explorer stopped working on both computers. I hope Norton provide a solution soon.

Re: Tonight's update crashing IE11

thanks God I found this forum and that we use McAfee in our office, though I use Norton at home, hence I am in the same boat... We all should get one free year of subscription for this... Don't they have QC department at all? How this could have been missed?

Re: Tonight's update crashing IE11

Well, first of all, let me tell that what you people are experiencing is one of the BAD BAD step of QA @ Norton/Symantec.
This issue exist with NAV/NIS/NSS/N360/NS/NSBU (chatters show it affects enterprise products like SEP also) across all windows platforms and IE 9 and later. (mine is 9 ATM on test ) So enjoy ..............

Dont expect a fast fix from Norton. They break fast but fix comes like snail (thanks GOD! They won't give any ETA for that case) To make a hot fix, some miracle should happen.

Sorry to join this club of ............ But we are gonna shoot the complaints till they find they cannot control the flood.

IMHO: This is the fastest growing thread of all issues reported. But just one ack from SYMC. Also, today the registered users online rose to near 200 at some time. Never happened before. If we accounted for those search engine bots, it will be 5x to 11x more!!!

Re: Tonight's update crashing IE11

My PC did the same thing earllier last night in middle of surfing, NAV2014 / Win 7 Pro x64 / IE11. I did some troubleshooting on the gaming rig, NAV2014 / Win 8.1 Pro / IE11, and then let NAV update and immediately IE started to crash.

Thank god for an old Vista PC with MSSE on it!

I signed up to comment. Truely unacceptable QA on this one. Needs to be fixed fast before the egg dries on thier face. I am about 20 days from expiring my NAV2014, have been a loyal customer for home pc's for years and with SEP via work. This is not how to retain customers!

Re: Tonight's update crashing IE11

Fired up my 2-NIS machines today. Worked OK until the Liveupdate. Now, I'm in the same state as everyone else. I'm writing this on my N360 machine, with Liveupdate permanently off, until a FIX, PLEASE !

Are there not any Knobs & Buttons in the UI that will facilitate a work around until a FIX ?

I had a go at "System Restore", with NIS Tamper Protection OFF. DIDN'T WORK !

Re: Tonight's update crashing IE11

We have found it to be the 2/20/2015 r1 def update in SEP. In SEPM, I had to change the Liveupdate content policy to use the 2/19/2015 r9 update. Once the PC received this policy change, and started using the 2/19/2015 def, IE started to work again without issue. Environment - 3000+ Endpoints. I hope this helps some of you.

Re: Tonight's update crashing IE11

JUst received these instructions from Symantec via e-mail. I have followed the instructions on my server and am now waiting to see if the clients update.

Hello,

There is Global SEPM outage.

Issue: There is a known issue with the IPS update - 20150220.001 Symantec Endpoint Protection - Security Update 985 for SEP 12.1 RTM to RU1 MP1 . The problem is currently being investigated by the developer team. For now, the solution to implement is to revert back the IPS definitions before the 20150220.001 i.e 18th Feb.

Re: Tonight's update crashing IE11

I have exactly the same issue, Windows 7 Norton Internet Security. Chrome works fine. Internet Explorer goes straight to Internet Explorer not working - checking for a solution - windows as soon as its launched.

Could someone advise please, should I just use Chrome for now and keep updating Norton through live update in the hope it gets sorted?

Re: Tonight's update crashing IE11

Same problem here, on two Windows 7 machines running Norton Security Suite. I finally found some info from a poster on Norton's facebook page, as I had no luck trying to research the issue here when it first started happening. I uninstalled Norton and re-installed it and have Live Update turned off until I hear that there's a fix.

Re: Tonight's update crashing IE11

Can confirm, I have same problem. was running IE11 in a session, when suddenly IE stopped responding. Puzzled, then remembered had the same problem 2 years ago, when Norton live update ran and took ages to get a patch (could not access internet to get it!). So looked at Norton Live Upate, yes it was run at exactly the time IE went down. I wish Norton would check updates before issuing them. You would think it would be easy to check vs Microsoft IE, as it's the most common browser. Come on Symantic get your act together and issue a patch via Live Update NOW.

Re: Tonight's update crashing IE11

BEX error is a Buffer Overflow Exception. I have the same symptom as all of you. IE 11, Win 8.1, IPSEng32.dll. error in latest update. This happens because some programmers don't test for effect on software that they don't like. Obviously Symantec tested with Chrome, and maybe Firefox, but not IE 11. So sad. Wish I was wrong, but I'm probably not. Hope that their manager gets fired, or at least written up. Very sloppy to not test thoroughly on software that has major market share. While I'm at it, I'd love to be able to also disable Automatic Quick Scan. Hate it when software does what it wants to "make my life easier." Sorry about going off on that tangent though.

Re: Tonight's update crashing IE11

Thanks Norton, thanks for wasting a good couple of hours of my life this morning as well as data wastage trying to find out why my IE wouldn't work....Another reason to always have more than one browser on your PC.

Re: Tonight's update crashing IE11

JUst received these instructions from Symantec via e-mail. I have followed the instructions on my server and am now waiting to see if the clients update.

Hello,

There is Global SEPM outage.

Issue: There is a known issue with the IPS update - 20150220.001 Symantec Endpoint Protection - Security Update 985 for SEP 12.1 RTM to RU1 MP1 . The problem is currently being investigated by the developer team. For now, the solution to implement is to revert back the IPS definitions before the 20150220.001 i.e 18th Feb.

Re: Tonight's update crashing IE11

I'm glad that I have other methods for Internet access right now. My problem began soon after midnight (EST, U.S.), and what has up until now been a flawless Norton update experience soon turned my IE into a conniptive bug.

Re: Tonight's update crashing IE11

This worked for me without a hitch (Win 8.1). Simply download it and open the .exe file (some patience). Don't uninstall/restore/disconnect anything--skip step 1, 2, 3. Restart after it does its thing:

Torturim:

My temp solution.

Disconnect internet cable from computer, if wireless turn off the modem.

Use system restore or un-install Norton.

After System restore or Norton re-installation go into Norton settings and turn off automatic-updates.