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WCSA report by: Andrew Klukas In 2016, the WCSA entered a Labour Market Partnership Agreement with the Province of BC to research and address the hiring challenges the industry is facing. The partnership is the first of its kind for this industry and represents a growing recognition within government of our importance to the broader

Five ways to leverage loyalty for increased store traffic by: Kimberly Otocki A strong marketing effort will bring an average of 35 percent of those customers into the store when they gas up. One of the greatest challenges of convenience store marketing is to drive guests into the store when they stop at the pump to

How to Choose a POS for the Future by: Kevin Wang Point-of-Sale (POS) systems are at the heart of every retail business, from a single artisan at a craft fair to massive chains like Starbucks. Coincidentally, it is also one of the most neglected parts of a business, retailers will often use the same POS

Grasping the concept of energy efficiency by Angela Altass Most people understand the concept of energy efficiency, however, improving energy consumption can seem a somewhat daunting and challenging task. Where and how to begin and how much can be saved financially along with ensuring that you are being environmentally-conscious? Dianna Miller, chief, Energy Star, Office

Seven Ways your underground fueling system can save you money by: Ed Kammerer Aside from the actual brick-and-mortar building, the largest site expense for petroleum retailers is the fueling system that will be used to store and dispense the motor fuels for sale. However, despite their expense and importance, fueling systems – because the majority

Why Remanufactured? Understanding the process by: Angela Altass In general, a negative stigma is attached to the word “remanufactured.” Remanufactured products are often viewed as damaged or flawed. That is most certainly not the case. Many are hesitant to buy remanufactured products because they do not fully understand the meaning. The greatest advantage of buying

Stocking up on Green Rush accessories by: Andy Palalas Canada’s Green Rush is for convenience owners too! With the legalization of cannabis looming, the growing market for lifestyle accessories like water pipes, grinders and dugouts represents an enormous opportunity for revenue in a category that is brand new to many owners and operators. No doubt

Capitalizing on merchandising emerging trends by: Cara Wolf Everyone is talking about electric cars, artificial intelligence, big data, bitcoin, blockchain and the legalization of marijuana. We’ve seen the futuristic customer service robots in retail stores in Japan and Amazon’s drones flying packages to people’s homes within half an hour of purchasing anything under five pounds.

Going Beyond the Catalogue Approach for Car Wash Equipment Brush manufacturer’s willingness to customize a range of options is helping operators adapt to market changes and optimize their process. In the conveyor car wash industry, everyone wins when carwash owner-operators can thrive by offering customers a better wash while still maintaining a healthy profit