Good examples:

Bad examples:

How do I locate my cousin's email address at IU?
(Too specific; too many words)

analysis of social change (Not related to computing
at Indiana University)

Search function

Basics of searching

The KB uses Apache Solr
to power its searches. It searches the full text of all KB documents,
and returns the documents containing all your search words. For
example, a search for computer security would return only
documents containing both "computer" and "security", but not documents
containing only one of the terms.

Note: Boolean operators such as "AND" and "OR" are
not yet supported.

Synonyms and stems

The KB uses both the stemming and synonym functions of Solr to match
your searches to documents. Stemming allows the term
manage, for example, to find documents that contain
"manage", "manages", "managed", "managing", "manager", and
"management". Synonyms will allow a search for license to
also match "certify" or "permit".

Note: Neither stemming nor synonyms guarantees
perfect results; slight modifications to your searches might find
documents that even the best search platforms will miss. Synonyms, in
particular, must be hand-maintained by the KM team, and their
effectiveness will improve over time.

Quoted searches

Use double quotation marks (") to match an exact,
case-insensitive phrase. Use single quotation marks ('),
to find an exact, case-sensitive phrase.

Note: You cannot combine a quoted and an unquoted
term in the same search (e.g., "windows 8" vpn). Try
these searches without quotation marks.

Ignored search terms

Search by doc ID

Failed searches

If you cannot find KB documents after following the above guidelines,
consider the following:

Archived documents: You may be looking for
documents that have been archived. You can still search
for these by clicking the gear icon to access search settings and
then selecting Include archived documents before you
search.

Restricted information: If you are searching
for documents that are restricted to a particular audience (e.g.,
the Support Center), you must be logged into the KB to see them in search results. Click Log in toward
the top of any KB page to authenticate via CAS.