Hammer

The trusted technology that delivers results

Hammer arms QA, DevOps and IT teams with the ability to rapidly test and optimize quality for voice applications, mobile applications and contact center systems in a robust, comprehensive manner.

The platform improves CX by identifying and correcting experience-related problems before and during production operations. Organizations can leverage Hammer to detect and measure performance issues across their entire communication network.

Covers every element of a call flow—acting just like actual customers

The Hammer Test System can emulate customer interaction with your contact center, including dialing in or receiving calls, just like your customers would. The system can enter or speak account information, and listen to ensure that the right responses are played—all while measuring system and network response times throughout each test call.

Hammer emulates every aspect of a call flow, including the entry of dynamic information, using touch tones, and can play an unlimited number of voice ﬁles for testing speech-recognition-based systems. Hammer’s patented recognition capability allows automatic verification that the correct prompts are being played in the application.