IT Service Desk Analyst - 2 x part times posts of 18.75 per week

Job Reference: 249-CS-111814

The Great Western Hospitals NHS Foundation Trust in Swindon is proud to have a team of highly skilled, kind and compassionate staff that deliver high quality care for our patients. The Trust provides acute services from the Great Western Hospital and community healthcare services across Swindon. We are an ambitious and progressive Foundation Trust, committed to continuing our quality journey so that we can exceed our patient’s expectations.

We have recently been successful in our bid for £30 million of national funding to develop an Integrated Front Door, expand our Emergency Department, purchase land for potential expansion and to help us develop new models of care, such as an intensive rehabilitation offer. And we have many more ambitious plans. This is a great and exciting milestone which will help us to maintain quality and safety for people in Swindon and the surrounding areas over the coming years.

An opportunity has arisen for an IT Service Desk Analyst to join the IT Department of the Great Western Hospitals Foundation Trust. You will join the IT Service Desk based at offices within North Swindon’s Orbital Shopping Centre in Swindon

The role of the IT Service Desk Analyst will be to answer all contacts from users of the GWH IT Support Services in a timely manner and log these calls as Incidents or Requests as appropriate. Where possible, all issues should be investigated, diagnosed and resolved on first contact but the Service Desk is supported by second line support groups and third party support where necessary.

To succeed in this post you must have an excellent telephone manner and experience of working in a busy environment, delivering first class customer service. Being able to record accurate information and prioritise work under pressure is essential, along with an aptitude to query information with customer to gain more details and establish facts.

This part-time role is to extend the current IT Service Desk Operational hours into the evening between 17:15 – 21:00 Monday to Friday (excluding Bank holidays).

If you are looking for an exciting challenge and a diverse role in a busy healthcare environment then please apply

Training will be provided to enable the support of healthcare systems and services

Benefits:

Working in healthcare is rewarding and we will work with you to maximize your potential. All we ask in return is that you live by our STAR values - Service, Teamwork, Ambition and Respect.

We invest in your training and development to pursue a successful and fulfilling career in healthcare.

As an NHS employer we offer one of the most competitive and flexible benefits packages offered in the UK.

Permanent staff receive at least 27 days' holiday each year, a generous pension, plus other benefits including flexible working options and exclusive discounts.

Bank workers receive one extra hours pay for every 12 hours worked in place of annual leave entitlement, plus other benefits including pension.

We offer an onsite Nursery and are one of the first employers in the country to offer 30 hours of free childcare a week subject to eligibility.

Application information:

The vacancy will close as soon as sufficient applications are received.

All new starters with the Trust will be subject to a six month probationary period, with the exception of medical and dental candidates.

Current employees should be aware that this position is advertised as a GWH position and appointment ends any TUPE protection.

All candidates are required to pay for their own DBS check where applicable. Standard DBS check costs £26 and will be recovered from the first months pay; Enhanced DBS check costs £44 and will be recovered over the first 2 months pay. (£22 per month)

Bank posts requiring a DBS check; payment must be made prior to commencing.

Apprentices are exempt from DBS payment.

GWH NHS Foundation Trust is a safeguarding employer committed to safer recruitment practices to protect children, young people and vulnerable adults. As part of the organisation's commitment to Safer Recruitment, candidates may request copies of relevant policies and procedures by contacting the Recruitment Team.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Visas and Immigration department requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website.

From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement.

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