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Reviews

Love these pants and have several pairs. However, this is the second time that I have specified the inseam, 30" and was sent pants that are too long. It is not worth to have them tailored so I have to cut them, which takes away from the look.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Items on sale

Returns and exchange details

EXHCHANGES/RETURNS

****If you have any problems or are unsatisfied with a product for any reason, please CONTACT me immediately. I will happily fix your item if the item is defective, and send it back to you as soon as possible. All items are hand made and sometimes things happen and go unnoticed before ship out.

*EXCHANGES: If you need a different size, i can make it smaller if it is to big, but not bigger! so please please order your actual size! (i have a size chart available below) If you have made a mistake ordering your size you will be responsible cost of fixing the item and all shipping. Remember tons of time and money was spent making this item for you.

*I WILL ONLY EXCHANGE for another size free of charge if I have made a mistake and you have correctly sent me your measurements and correctly referred to my size chart; I will fix it or if i can't fix it i will make a new one.

IMPORTANT++++ If you have ordered the wrong size and it cannot be fixed, depending on the garment and if i can resell it, i may exchange it and charge a restocking/remake fee (30% of cost of item).

Restocking fees also apply if the item is not defective but you wish to return it. Again, i may not be able to return or exchange the item IF:

*the item is tailored to your custom needs so much that i may not be able to resell it (varies from standard with different inseam, etc), or if it is an item that i cannot resell quickly. As I make everything custom for you as you order, this takes tons of time and material costs for me.

* cancellations will not be issued, but a store credit/exchange for other item is fine as long as you let me know before the item has began construction.

*We are NOT liable for/nor will we be able to issue you refunds or store credit for any returns lost or damaged in the mail, so please ship with tracking!

*please note that sometimes thin fabrics, white and light colors can be slightly transparent, that is not considered a defect. please ask me before you purchase

* i will not fix, alter or exchange after 15 days of shipping date. (longer for international)

*Please note that all items must be hand washed and line dried (please ask me if you have any questions about care) I will not return for items ruined in the washer.

* Items are finished with a rolled hem on the bottom, not a proper hem. If you desire a proper hem please let me know. Most of the lounge/yoga pants are left raw (no hem). this is a very common and stylish choice and I prefer it rather than a finished hem. It is the organic raw look that my shop is purposefully going for so if you are not ok with that please let me know! thanks!

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PLEASE MAKE SURE YOU GIVE ME DETAILS AND MEASUREMENTS, i try my absolute best to make it fit you depending on the info you give me :)
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SIZE CHART
(please give me your actual measurements if you can)
HIPS - measure around fullest part of butt
LOW WAIST- 2 or so inches under belly button, top of hip bone where pants will sit

*measurements refer to the person, not the garment. all fabrics have a different stretch so i will do my best to make it fit your size.

SMALL (SIZE 0-2) LOW WAIST 27-30, HIP 32-35

MEDIUM (SIZE 4-6) LOW WAIST 31-34, HIP 36-39

LARGE (SIZE 8-10) LOW WAIST 35-38 HIP 40-43

X-LARGE (SIZE 12-14) LOW WAIST 39-42, HIP 44-47

XX-LARGE (SIZE 16-18) LOW WAIST 43-46, HIP 48-51

inseam comes 31-32" and can be shortened or lengthened to your inseam

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If you love your item, please share it with the world by posting it to my facebook page;
https://www.facebook.com/lizajaneloungewear

or use tag me @lizajanehandmade on Instagram!!!
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HAPPY SHOPPING!

Shipping policies

***by ordering from this site you agree to the shop policies listed below****

Liza Jane handmade reserves the right to refuse service to hostile or unreasonable buyers.
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Items generally ship 2 approx (sometimes a little more, sometimes little less due to the fluctuation of orders i receive) from order date to allow time for them to be custom made for you. I do not have premade items in stock. (unless it is from a return/ exchange or a photo model, if i have something in stock that suits your needs, it may ship sooner)

if you need an item before then, i can sometimes do rush orders for a fee, depending on how soon you need it the cost may vary, average $15-25 per item.

I ship to the address that is given to me on the purchase receipt, wether paypal or credit card. so please be sure that is your correct address. any reshipping of items will be at the buyers expense, and any packages lost for this reason are non refundable.

I ship USPS priority mail for packages within the U.S. this comes with $50 insurance and tracking. For international, I ship FIRST CLASS ONLY, unless you specify and pay for an upgrade.

SHIPPING ISSUES ARE THE BUYERS RESPONSIBILITY. I will add any insurance, signature confirmation, rush delivery, etc, if it is purchased by the buyer previous to shipping: please ask if you want this option.
being a very small business, Liza Jane cannot take responsibility for packages that are delayed, lost or damaged in the mail, or missing after delivery

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INTERNATIONAL

Liza Jane has no control over your package once it is in the hands of USPS. This is especially true for International shipping, once your item reaches your Country it is in the total control of your countries Postal Service. ANY RUSH ORDER FEES, CUSTOMS FEES OR DELIVERY ISSUES ARE THE BUYERS RESPONSIBILITY.
We can not issue refunds for undelivered or lost packages. You will need to contact USPS or your countries Postal Service if they make a mistake with your delivery. If you are concerned about this please request insurance/upgrade, etc to be added to your package*****

International customers please note that purchasing out of country is your risk you are taking as an international customer, and i do not refund or replace items lost of damaged in the mail.

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RETURNS OR EXCHANGES ARE ONLY ACCEPTED IN CERTAIN CIRCUMSTANCES: PLEASE CONTACT ME BEFORE MAKING ANY RETURNS; (please see refund policy below)

RETURNS ARE FOR SHOP CREDIT ONLY, NO REFUNDS.

ONCE AN AGREEMENT HAS BEEN MADE:

*ITEMS MUST BE MAILED FOR RETURN WITHIN 15 DAYS OF HAVING RECEIVED IT.

ITEMS RETURNED LATER WILL NOT BE REFUNDED OR EXCHANGED UNLESS AN AGREEMENT IS MADE PRIOR.

IF YOU ARE EXCHANGING, YOU MUST DECIDE ON YOUR EXCHANGE WITHIN 30 DAYS OF RETURNING YOUR ITEM.

* PLEASE SHIP USPS PRIORITY FLAT RATE MAIL.

*Upon receiving your returned order, I will send your exchange item as soon as i can. (SOMETIMES A COUPLE WEEKS)

*We are not liable for/nor will we be able to issue you a credit for any returns lost in the mail
****************************************************************************************

***by ordering from this site you agree to the shop policies listed below****

Liza Jane handmade reserves the right to refuse service to hostile or unreasonable buyers.
************************************************************************************
Items generally ship 2 approx (sometimes a little more, sometimes little less due to the fluctuation of orders i receive) from order date to allow time for them to be custom made for you. I do not have premade items in stock. (unless it is from a return/ exchange or a photo model, if i have something in stock that suits your needs, it may ship sooner)

if you need an item before then, i can sometimes do rush orders for a fee, depending on how soon you need it the cost may vary, average $15-25 per item.

I ship to the address that is given to me on the purchase receipt, wether paypal or credit card. so please be sure that is your correct address. any reshipping of items will be at the buyers expense, and any packages lost for this reason are non refundable.

I ship USPS priority mail for packages within the U.S. this comes with $50 insurance and tracking. For international, I ship FIRST CLASS ONLY, unless you specify and pay for an upgrade.

SHIPPING ISSUES ARE THE BUYERS RESPONSIBILITY. I will add any insurance, signature confirmation, rush delivery, etc, if it is purchased by the buyer previous to shipping: please ask if you want this option.
being a very small business, Liza Jane cannot take responsibility for packages that are delayed, lost or damaged in the mail, or missing after delivery

**************************************************
INTERNATIONAL

Liza Jane has no control over your package once it is in the hands of USPS. This is especially true for International shipping, once your item reaches your Country it is in the total control of your countries Postal Service. ANY RUSH ORDER FEES, CUSTOMS FEES OR DELIVERY ISSUES ARE THE BUYERS RESPONSIBILITY.
We can not issue refunds for undelivered or lost packages. You will need to contact USPS or your countries Postal Service if they make a mistake with your delivery. If you are concerned about this please request insurance/upgrade, etc to be added to your package*****

International customers please note that purchasing out of country is your risk you are taking as an international customer, and i do not refund or replace items lost of damaged in the mail.

*****************************************************************************************
RETURNS OR EXCHANGES ARE ONLY ACCEPTED IN CERTAIN CIRCUMSTANCES: PLEASE CONTACT ME BEFORE MAKING ANY RETURNS; (please see refund policy below)

RETURNS ARE FOR SHOP CREDIT ONLY, NO REFUNDS.

ONCE AN AGREEMENT HAS BEEN MADE:

*ITEMS MUST BE MAILED FOR RETURN WITHIN 15 DAYS OF HAVING RECEIVED IT.

ITEMS RETURNED LATER WILL NOT BE REFUNDED OR EXCHANGED UNLESS AN AGREEMENT IS MADE PRIOR.

IF YOU ARE EXCHANGING, YOU MUST DECIDE ON YOUR EXCHANGE WITHIN 30 DAYS OF RETURNING YOUR ITEM.

* PLEASE SHIP USPS PRIORITY FLAT RATE MAIL.

*Upon receiving your returned order, I will send your exchange item as soon as i can. (SOMETIMES A COUPLE WEEKS)

*We are not liable for/nor will we be able to issue you a credit for any returns lost in the mail
****************************************************************************************

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.