Delivery Information

We strongly advise against booking installers until goods have been received and checked as, regrettably, we cannot be held responsible for any consequential losses.

Paid Delivery

We aim to deliver your order within 3-5 working days, or on your preferred date of delivery, however we cannot guarantee your chosen day or the speed of our deliveries, please allow 3-5 working days for your delivery.

Free Delivery

Currently *all orders with a value over £199.00 ex VAT qualify for free delivery. *Please note that there are small parts of the UK that we do not cover on our internal courier network. In instances where orders are received with a delivery address that we do not cover on our internal transport, we will always inform you of the additional cost for delivering before processing your received order. You will be given the option of whether to pay the additional cost for the delivery or receive a full refund.

We will always communicate this to you before despatching your order. The standard delivery charge that applies for all orders under £199.00 + vat is £30.00 (+ vat).

Delivery Options

For other delivery options please e-mail (sales@deaconjones.co.uk) or call (01442 915466). Our customer service team can advise you on alternative shipping arrangements and their charges.

Delivery Process

To keep you informed throughout the entire delivery process, when we receive your order you are sent an e-mail order confirmation, followed by a notification of dispatch when your order has left our warehouse.

How your order is delivered

Deliveries are made 'kerbside'. Handling the goods is the responsibility of the recipient of the goods. When making a large order we advise to plan ahead, and arrange a second pair of hands to help if you're receiving lots of boxes, especially if your order is for a room not on the ground floor. Please note: This applies to flats, tower blocks, high rises etc.

Missing Items

If for any reason your order didn't arrived within 1-5 working days, please contact us straight away. If after a couple of days your order has still not reached you, we will investigate and, if necessary, send you some new items to replace the ones you haven't received.

Failed Deliveries

If your order arrives as arranged but we're unable to deliver because there's nobody home, there's inadequate help available, the goods are refused, or the order is cancelled whilst in transit (goods are in transit 24 hours before the chosen delivery date) you will be liable for any additional costs incurred for the goods being returned.

Northern Ireland
Unfortunately we are unable to deliver to locations in Northern Ireland. We can however obtain a courier price from customer instruction.

Condition of Goods

Faulty Goods

If you have faulty, missing or incorrect goods then please contact a member of our customer service team via e-mail (sales@deaconjones.co.uk) or phone (01442 915466).

In the unlikely event that any of the items in your order are faulty, you have 3 days after delivery to let us know. We will ask you to return the damaged or faulty goods to us straight away. Shipping charges on returned items are at the customer’s expense and we do not accept responsibility for goods lost or damaged in transit.

Missing or Damaged Goods

If you find that any items in your order from DeaconJones Fine Flooring Ltd have been lost or damaged in transit, please make sure that this is noted down on the carrier’s delivery note and contact us immediately.

Please note: We cannot accept claims for missing or damaged goods after the carrier has left the delivery address, unless they have been signed for as damaged or missing.

Your responsibility

You, the customer/recipient of your purchased goods must check that all flooring products are in perfect condition before using them.

DeaconJones Fine Flooring Ltd cannot accept any claims for damaged, faulty or mis-described items once they have been used or fitted. Such use or fitting shall be taken as proof that the buyer or his agent has accepted that the goods are in perfect condition.

You must accept full responsibility for the suitability of the items ordered for the purpose to which they are used.

Related Pages

Looking for Returns and Cancellations? View the page, here.
Looking for our full Terms and Conditions? View the page, here.

Your right to cancellation or return of your purchase
We will be happy to issue your refund on receipt of goods in an unopened, unused and undamaged condition. See below:

Change of Mind (within 14 days)

If you change your mind, you can cancel your order up to 14 days after the day of delivery with the return of goods back to DeaconJones Fine Flooring Ltd at your expense, with 10% restocking fee.

Change of Mind (after 14 days)

After 14 day’s we can still refund or exchange your goods, but you will be charged a 20% restocking fee (restrictions apply).

Faulty Goods

If your order arrives with a manufacturing fault, report this within 48 hours and we will make all the necessary arrangements to have the goods replaced without cost to you.

How to return your purchase

1. Please contact us via Email (sales@deaconjones.co.uk) or telephone 01442 915466 to start the returns process 2. Our customer service team will supply you with a returns number. 3. Send the goods back to DeaconJones Fine Flooring Ltd at the following address: DeaconJones Fine Flooring Ltd, c/o 55 High Street, Hemel Hempstead, Hertfordshire, HP1 3AF. Once the goods have been received, we will start the process of refunding you using the details provided at purchase.

Your responsibilities when returning your order

• You are responsible for arranging courier transport and for the safe return of goods (making sure they are well protected). • Costs for damaged goods will be taken from the total amount refunded. • Please remember, in all situations where there is no manufacturing fault, you are responsible for returning the goods to us, at your expense, in complete, unused, and in "as new" condition and within 30 days of purchase.

Products that cannot be returned

• Unfortunately, we cannot accept returns for products which are bespoke or made to your specifications unless they’re faulty. • We cannot except returns for the following items: Accessories, Glue, Liquids, Screeds, Tools, Tubs, Bags and LVT Design/Feature/Inlay Strips.

When we have the right to decline your return request

In some circumstances we may refuse your return, with the following reason • If you no longer want an item (eg because it’s the wrong size or colour) unless you bought it without seeing it. • Goods and Services worth £60.00 or less.

Failed Deliveries

If your order arrives as arranged but we're unable to deliver because there's nobody home, there's inadequate help available, the goods are refused, or the order is cancelled whilst in transit (goods are in transit 24 hours before the chosen delivery date) you will be liable for any additional costs incurred for the goods being returned.

Related Pages

Looking for Delivery Information? View the page, here.
Looking for our full Terms and Conditions? View the page, here.