Customer Service Center

For faster service, please see our Frequently Asked Questions and Topics below, to see if your question(s) can be answered.

Frequently Asked Questions and Topics

When is the best time to visit a driver license office?

Full-time driver license offices are open Monday through Friday. Our busiest times of the year are during spring break, summer and after all major holidays; while our busiest days of the week are Monday, Tuesday and Friday. Avoid the lines by renewing early and visiting on Wednesday, Thursday and before major holidays.

Can I renew early?

Yes! You can renew up to ONE YEAR before your expiration date without any changes to your new expiration date. More information.

Can I renew online?

Yes! You may be eligible to renew online if you meet certain criteria. Please visit our online renewal page to get started.

What other online services do you have?

To make things faster and easier for you, the DPS Driver License Division has a number of online services. View them here.

If you do not have your audit number, you must visit a driver license office and bring the necessary documents to replace a lost or stolen driver license or ID card. For security reasons, we cannot provide the audit number required to use the online renewal or address change system.

Scheduling driving tests

Each driver license office schedules driving tests differently. Search for your office on the driver license office search page. If you see a link that says "Schedule a driving test," then you can schedule a driving test online. Read the NOTE section for other scheduling options.

If you would like to contest a conviction listed on your driver record you must contact the convicting court. The convicting court must provide corrected information directly to the Department to have the record modified.