New Clients FAQs:

Policies

You may cancel your reservation at no cost to you 8 hours before the start of class time. Please cancel if you think you may not be able to make it to allow others to have a space in class.

LATE CANCELLATIONS & NO SHOWS:

If you cancel your class less than 8 hours before class begins, your paid class will be forfeited. If you are on an unlimited package, you may late cancel or no show 1 time, after that, your account will be charged $10 per missed or late cancelled class. We have limited spaces and want to ensure those who want to come to class get a spot. Additionally, our instructors take time to review client notes to take into account any modifications needed before class, so this is both a safety for you and a courtesy to them.

LATE ARRIVALS:

TRX/XTREME: For your safety and the flow of class, NO late entry will be allowed into these classes. (NEW CLIENTS must arrive 10 minutes early for a strap demo.)

BARRE: Please arrive a few minutes before class starts. If you are running late, please call the studio and let them know or your space in class may be given away to a standby client. For your safety and the courtesy of other clients, no entry after 10 minutes will be allowed.

RESERVATIONS & WAITLISTS:

You can schedule your classes up to 30 days in advance to guarantee your place. Our waitlist is automated through MindBody, so please only add yourself to a waitlist if you are confident you can make the class. You will be notified by email if a spot opens and you're enrolled in the class. It is your responsibility to check your email to see if you've been added to the class and confirm your attendance.