About This Page

This page provides basic information about University email and other accounts.

University SJSU Gmail Email Accounts

This system is only applicable to employees and students at San Jose State University.
At this time SJSU does not provide SJSU Gmail accounts to applicants or to former
students.

Employees

Every employee either received a Gmail account when they were hired or are being migrated
to this new official university email system. The group responsible for desktop support
in your area is the group that is the first point of contact for SJSU Gmail. To apply
for SJSU Gmail please see your desktop support computer group or call the University Help Desk, or visit us in at the Academic Technology Computer
Center, CL102, in person and we will refer your request to the appropriate party. The
SJSU IT Help Desk can help you with that. (Please see "Need More Information?" below.)
Authentication for this is done using SJSUOne. More information about employee SJSU Gmail is here.

Other Types of University Accounts

The SJSUOne account system is a single sign on system developed and maintained by
ITS System Services, not Information Technology Support Services, and is necessary
to connect to email services, to the wireless network and a growing list of other
SJSU web-based applications. Accounts are available to every SJSU faculty, staff and
student. SJSUOne passwords expire every 180 days. This university help desk supports
SJSUOne. Here is a webpage with related links. If you need assistance with SJSUOne, and/or you did not find
what you are looking for on this site you should go directly to the SJSU IT Help Desk website.

MySJSU is for current and former students and applicants for admission, as well as
all SJSU employees. Find important information about your academic or work career,
system downtime, procedural updates, documentation, training and support using MySJSU. Authentication
for MySJSU is done using SJSUOne. The SJSU IT Help Desk can be reached at 408-924-1530 or via email at ithelpdesk@sjsu.edu.

About Passwords

Remember your user names and your passwords are the keys to your digital identity
on our university computer systems. When somebody logs into computer systems using
this information it is assumed they are you. Keep this information secret!