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sc396 is an overload error for the black drum motor. You can try removing and replacing the black drum and making sure nothing is obstructing its movement (like a scrap of paper stuck somewhere or a chipped gear). You might want to have a service technician take a look at it if you can't find anything, to see if the motor needs to be replaced.

www.ricohpr.com/.../Ricoh%20Aficio%20SP%20C410DN%20LTR%20%5B34245%5D... -in order to reach the Ricoh restore factory menu, you need following steps.1. push the yellow small "C" buttom. you can hear beep.2. push the 3 numeric buttoms, in following order: 1,0, 7 .3. push the big red "C" buttom, don't release for 5 minutes until you saw a copy windows popup on the screen.choose the "copy sp", then trun off the power, and turn it on again.now done, you have reseted the factory settings for the Ricoh Aficio munti-functional copier;printer.

If you really need the actual "Chip" then you will have to get a Service manual, inside there are circuit diagrams and circuit details.