Laura Martin has a mild headache. She knows she suffers from migraines, so she goes to her pharmacist. The pharmacist calls her doctor to get approval for a new refill of Imitrex, a migraine treatment medicine.

Paul Stevenson feels extremely tired. He is aware he suffers from type 1 diabetes. His body doesn’t make enough insulin. He only needs another insulin shot to help the food he has eaten turn into energy and get his body back to work.

These patients know exactly what they need. They have health problems and they already know the solution.

Now consider this:

Ralph Fortin was hit on the head by a baseball. He’s been having strong headaches. He doesn’t suffer from anything, as far as he knows. He doesn’t have a clue as to what might be wrong with his system. He goes to the doctor, explains what happened. The doctors gives him a check up and prescribes a pain killer.

Helen Willis was taking her usual morning walk. She’s a very healthy person with no medical history. She gets dizzy, everything begins to spin, and she falls to the floor. She wakes up in an ambulance. The emergency doctor starts asking questions, but she doesn’t have a clue how to respond, so he needs to perform further tests. It turns out that she forgot to eat breakfast.

These patients didn’t have a clue as to what their problems were. They needed a solution to their problem.