Optus VoIP IP Handset Quick Start Guide.

Transcription

1 Optus VoIP IP Handset Quick Start Guide. Congratulations on your new IP Handset The Linksys SPA-942 is a functionally powerful and easy to use business phone featuring a high resolution graphical display, a full duplex speaker-phone, a headset port and efficient call handling functions such as on-hold, mute, call logs, caller ID and personal address book. This handset is customised to be used with the Optus ipphone service. Please read this Quick Start Guide to make sure you get the full benefit from your Optus ipphone service and your handset. Contents 1. Assembling your IP Handset 2. Equipment Overview 3. Using the Phone 4. Using the Service 5. Call Features 6. Receiving Calls 7. Setup We re right behind business.

2 1. Assembling your IP handset and connecting to the Network 1. Find the end of the coiled phone handset cord that has the longer straightened end. Plug that end into the back of the phone base (phone symbol). 2. Plug in short straightened end of the handset cord into the jack at the bottom of the handset (not shown). 3. If you are using an external power source, push the power cord into the power supply, and plug the power supply into the phone base unit. Use only the power supply that came with the phone. SPA922 &SPA942 can be configured without external power, if connecting to an IEEE powered Ethernet switch. 4. Plug the Ethernet cable into the back of the base station. Plug the other end of the Ethernet cable into your already prepared network connection in your Integrated Access Device. 2. Equipment Overview LCD Screen The phone display screen. It shows the date, time, the phone number, incoming caller s ID (if available), line/call status, extension numbers and the soft button features. LCD screen Lines Soft buttons Shows extension number and status. Press to select an feature shown in the soft button feat res. Soft button features redial dir cwfd dnd Lines Soft button features Shows available choices based on current phone function. Displayed on the last line of the LCD screen. Soft buttons Navigation button Allows you to navigate (left, right, up, down) through the soft button features. Navigation button (left, right, up, down)

3 To enter a name from the directory: Start to enter the alpha name, you will then see a list of choices. Highlight the number and press the soft button under ok to save. If you enter the wrong information, before you press ok, press delchr to delete one character at a time or clear to erase the entry. 3. Call History You can view lists of recently received (up to 60) incoming calls in Call History. Choose from Redial List, Answered Calls or Missed Calls. To view the phone s Call History lists: Press the Setup button, then 3. To review a list, use the navigation button to highlight it and press select. To redial a number from the list, press dial or lift the handset. You can also choose to delete, edit or cancel entries from these lists. 4. Ring Tone Each extension of your phone can have a different ring tone. You have 10 ringtones to choose from. To change a ring tone, press the Setup button, then 4. Use the navigation button to highlight the extension you want to change the ring tone for and press change. You will see several choices. Press play to hear the tone, press select to choose it. 5. Preferences You can set six different preferences for your phone. To select a preference, press the Setup button, then 5. Use the navigation button to highlight the preference to change, then press the soft button under edit. 1. Block Caller ID Not available for editing. Set to No. 2. Block Anonymous Call Not available for editing. Set to No. 3. Do Not Disturb Not available for editing. Set to No. 4. Secure Call Not available for editing. Set to No. 5. Dial Assistance Not available for editing. Set to No. 6. Preferred Audio Device Designates the headset or speaker phone as the preferred audio device when the handset is not used. Press feature once or twice to select headset or speaker phone. After making your choice, press ok. 7. Auto Answer Page Choose y/n to toggle between yes or no. After making your choice, press ok. 8. Send Audio to Speaker Choose y/n to toggle between yes or no. After making your choice, press ok. 9. Time Format Choose option to toggle between 12hr or 24hr. After making your choice, press ok. 10. Date Format Choose option to toggle between day/month or month/day. After making your choice, press ok. 11. Back Light Timer Choose option to toggle through the available choices of 10s, 20s, 30s, Always On or Off. After making your choice, press ok. 12. Miss Call Shortcut Choose y/n to toggle between yes or no. After making your choice, press ok. 13. Call Waiting Choose y/n to toggle between yes or no. After making your choice, press ok. 6. Call Forward Please refer to the Personal Agent User Guide for instructions on setting up call forwarding 7. Time/Date Use this feature to enter the correct time, date and am or pm. To change the time or date, press the Setup button, then 7. Enter the date in the following format: m/d/y (press # to add the / ) Enter the time in the following format: h:m:s (press # to add the : ) If the time does not display am (a) or pm (p) correctly, you can adjust with Offset. To change from a.m. to p.m., enter *12*00*00, to change from p.m. to a.m., enter #12*00*00. Press the soft button under save to confirm your choice.

4 Label Description < < or > > Move left or right through entry without deleting characters. add alpha, IP, num cancel change clear copy delchr delete dial edit ok paste play save select y/n Allows you to add an entry. Use with Directory and Speed dial to enter a URL, IP address or number. Press the soft button repeatedly to change selection. Cancels any changes you have made, if pressed before ok or save. Change ring tone feature. Clears the entire entry. In a directory, use the navigation button to highlight an entry, then press to copy an entry. Deletes the last character you entered. Delete an entry. Place a call to the number highlighted on the LCD screen. Edit part of an entry. Confirms your choice. Using the navigation button, highlight the entry in you personal directory and press paste to place the entry you copied. Allows you to hear ringtones before saving. Saves your choice. Choose the item you want to change or review. Toggle between yes or no. Helpful Hint for Setup: Instead of using the navigation button to highlight a selection, you can also use the dial pad to enter the number that is next to an entry to select it. 1. Directory Adding a New Entry to Your Personal Directory: To view your phone s directory options, press the Setup button, then the soft button under select. Using the navigation button, move up or down to highlight New Entry. Press the soft button under add. Use the dial pad to enter a name. Use the navigation button to move to the number field. Use the dial pad to enter a phone number, and then press the soft button under save. If you enter the wrong information, press delchr to delete one character at a time or clear to erase the entire entry. To copy an existing entry: Use the navigation button to select an entry from your personal directory and press copy. Then go to your personal directory and press paste to enter the information. To select a specific ring tone: Move the navigation button to Ring: Default, then select the soft button under option and choose a tone. Press save and the entry will be added to your personal directory. 2. SPEED DIAL You can enter up to 8 speed dial numbers. Each one can be a phone number, IP address or URL. To setup or edit Speed Dial numbers, press the Setup button, then 2. To enter a new Speed Dial number: Use the navigation button to move to a slot marked <Not Assigned>. Press the soft button under edit. Scroll to the right using the navigation button to the last soft button, select num. Scroll left and then use the number buttons to enter a phone number then press the soft button under ok.

5 2. Equipment Overview Alpha / Numeric Keypad Use to enter numbers, letters or characters. Voic Access the voice mailbox by pressing the mailbox button. Setup Customize the phone using the Setup options, at any time. Mute Headset Speaker Mute the handset, headset or speakerphone by pressing the Mute button. This prevents the person on the active call from hearing what you or someone else in the room is saying. To place and answer calls using a headset. To place and answer calls using the speaker. Alpha/Numeric Keypad Voic Setup Mute Headset Speaker Call Hold Volume Call Hold Press the hold button to put an active call on hold. Volume Adjusts the volume of the ringer and when on a call, the volume of the call. 3. Using the Phone Using the Handset, Speakerphone or Headset Calls can be made or received using the handset, speakerphone or headset and you can switch audio devices during a call. Adjust the volume for the device you are using with the volume adjustment bar. Using the Handset Using the Speaker To place and answer calls using the handset, simply lift the handset. To place and answer calls using the speaker, press the speaker button. The green light behind the button will illuminate. Using the Headset Plug an approved headset with a 2.5mm connector into the headset port on the right side of the phone. Press the headset button and the green light behind the button will illuminate. For information on the exact models of headsets that are supported, see the IP phone information on Switching between the Handset, Headset or Speaker during a Call Any of the audio devices can be used during a call. Only one device at a time can be used. The handset can be on the hook when using the speakerphone or headset function. If switching from the handset, make sure the speakerphone or headset light is illuminated before placing the handset back on the hook.

6 4. Using the Service Making Telephone Calls Note: You may need to dial an access code to reach an outside line. Talk to your Phone Administrator about your company s specific dialling rules/plan. Using a Telephone Number You can place a call by: Lifting the handset and dialling immediately; or Connect the headset, press the headset button and dial; or Press the speaker button and dial. (you can also select a different line). You will see Called Party Ringing and Connected in sequence as the call is being connected. At the end of the call, hang up the phone to disconnect. For headset or speaker, you must push the headset or speaker button to end the call. Using a Personal Directory Dialling From the Redial List Speed Dialling To create entries in your Personal Directory, refer to Directory in the Setup section. To view the directory, press the soft button below dir or the Setup button, then 1. Use the navigation button to highlight your choice. You can dial, delete, edit, cancel, copy or paste an entry by pressing the soft button beneath your choice. You can also dial by highlighting your choice and either lifting the handset, pressing the speaker or headset button. To redial the last number called, press the soft button below redial. Use the navigation button to highlight your choice. Lift the handset and the number will automatically be dialled. You can also dial by highlighting your choice and pressing the speaker or headset button. To setup speed dial numbers, refer to Speed Dial in the Setup section. To Dial a Speed Dial number: Dial the speed dial number and then lift the handset; or Lift the handset (or enable the headset or speaker) and dial the speed dial number, followed by the # button on the phone; or Dial the speed dial number and press either the speaker or handset button. The entry in the speed dial memory will be dialled automatically. 5. Call Features Muting a Call Placing a Call on Hold Three Way Conference Calls Mute the handset, headset or speakerphone by pressing the Mute button. This prevents the person on the active call from hearing what you or someone else in the room is saying. To cancel the Mute function, press the Mute button again. Press the Hold button to put the active call on hold. If there is another incoming call, you can now answer the 2nd call or line. For multiple lines, the line button of the call on hold will, by default, flash red. Resume the 1st call by pressing the line button associated with the 1st call. If the 2nd call is still in progress it will automatically go into a hold state when the goes active. To initiate a conference call, press the soft button under conf during an active call. The first call is placed on hold, and you will hear a dial tone. Dial the second person s telephone number. To start the conference call, press the soft button under conf again; and then all three parties will be participating in a conference call. Note: When you hang up, the other two parties will be disconnected.

7 Attended Transfer Unattended Transfer Accessing the Voice Mailbox To initiate a transfer, press the soft button under xfer during an active call. This places the first call on hold and you will hear a dial tone. Dial the second person s telephone number. When the second person answers, you can have a private conversation with the second person without the first person hearing it. To connect the call to the second person, press the soft button under xfer again to complete the transfer. You will be disconnected from the call. Note: If you hang up during the call with the second person before pressing xfer, the transfer is not completed and this only ends the call with the second person. To initiate an unattended (blind) transfer, press the soft button under xfer during an active call. The first call is placed on hold and you will hear a dial tone. Dial the second person s telephone number. After the second person s phone is ringing, press the soft button under xfer again to complete the transfer. You will be disconnected from the call. Note: If you hang up before the second call is ringing, the blind transfer will fail and the first person will be disconnected. If you misdial when calling the second number, press the line button again and you will receive a dial tone. You can then dial the number. Access the voice mailbox by pressing the mailbox button, or by dialling the voic extension *96. You will need to subscribe to this service if required. 6. Receiving Calls Multiple Calls on a Multiple Lines Calls will come into the phone on the first available line. When a call is incoming, the associated line button will flash and the phone will ring. If there are multiple lines ringing, caller information for each call will display on the LCD screen. Ending a Call To end a handset call, hang up the handset. To end a speakerphone call, press the speaker button. To end a headset call, press the headset button. Soft Button Label Descriptions dir redial Access the phone s directory. Displays a list of recently called numbers. 7. Setup 1. Directory 7. Time/Date 13. Restart 2. Speed Dial 8. Voice Mail 14. Factory Reset 3. Call History 9. Network 15. Custom Reset 4. Ring Tone 10. Product Info 16. Set Password 5. Preferences 11. Status 17. LCD Contrast 6. Call Forward 12. Reboot 18. Language

8 8. Voice Mail You will need to subscribe to this service if required. To access your voice mail box, press the Setup button, then 8. You will need to subscribe to this service if required. Enter the *96 for the phone s voice mail box, and then select save. 9. Network You should not change this setting unless directed to by your Administrator as this can seriously alter your phone s functions. 10. Product Info This setting displays the product name, serial number, software version, hardware version, MAC address and Client Certificate. 11. Status This setting displays the status of the phone, extension and line buttons. 12. Reboot You should not change this setting unless directed to by your Administrator as this can negatively affect your phone s function. 13. Restart You should not change this settings unless directed to by your Administrator as this can negatively affect your phone s function. 14. Factory Reset You should not change this setting unless directed to by your Administrator as this can seriously alter your phone s functions. IMPORTANT: If you choose factory reset, you will return the phone to the original factory settings and will erase ALL current settings, including the directory and call logs. It is also possible that your phone extension will change. 15. Custom Reset You should not change this settings unless directed to by your Administrator as this can negatively affect your phone s function. 16. Set Password This setting allows you to set or change the password for your phone, to prevent unauthorized use. To access this option, press the Setup button and 16. Press select to set or change your password, then press save. Enter up to a 12 character password. You will be required to enter the same password twice. 17. LCD Contrast This setting allows you adjust the contrast of the LCD screen. To access this option, press the Setup button and 17. Press select, then moving the navigation button to the left will increase the contrast and to the right will decrease the contrast. Press save to confirm your choice. SingTel Optus Pty Limited ABN trading as Optus Communications, 1 Lyonpark Road, Macquarie Park NSW 2113 Australia. Optus, the Optus logo and yes are trademarks of SingTel Optus Pty Limited. Optus Communications services are provided by Optus Networks Pty Limited ABN and Optus Mobile Pty Limited ABN _IP_Handset_Guide_1110 L

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