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“The improvements at Silver Zone meets the growing passenger demand for good quality, secure car parking, as passengers can now enjoy great service in brand-new facilities with the peace of mind their car will be safe and secure on-site at a competitive price.”

Major improvements have been made to the car park at Bristol Airport

However, it seems many customers feel the new car parking system is not 'good enough', with claims of lengthy queues and 'hundreds' of people waiting for their cars in the rain.

Passenger Claire Elizabeth, 31, arrived back at Bristol Airport on Sunday, September 24, and had been hoping for a smooth onward journey after her flight from Mallorca.

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“We got the bus to this new parking facility and were met with a huge queue that looped the building,” said Claire.

“People had been waiting there a while by the time we had arrived. Plenty of buses turned up every 15 minutes packed with holidaymakers.

The new Silver Zone reception

“Lots of irate customers were being told that because they arrived before the time stated on their ticket that they wouldn’t be allowed their cars back until that time. One gentleman, in his early 70s had been told to wait 90 minutes until his ticket became ‘valid’.”

Although Claire and her partner Darren were fortunate enough to arrive close to their 2pm pick-up slot, her parents weren’t so lucky.