General terms and conditions

The following General Terms and Conditions for events at HOTEL KAISER IN TIROL (hereinafter referred to as “hotel”) form an integral part of the contract for the order placed by you (hereinafter referred to as “organiser”). Any conditions of the organiser which deviate from these terms and conditions shall be deemed invalid. By placing an order, the organiser hereby agrees to these terms and conditions as well as all relevant commercial regulations and assumes liability for their compliance.

1. GUARANTEED NUMBER OF PARTICIPANTS
For events where food is to be served, the hotel must be informed of the exact number of participants no later than 4 working days prior to the start of the event. This number is deemed the guaranteed minimum number for which the hotel will make all preparations. The organiser will be charged for the minimum number agreed in any case. If the number of participants is greater than agreed, the hotel will endeavour to cater for all participants subject to capacities. Place settings, food and drink, etc. exceeding the agreed number will be charged additionally.

2. CANCELLATION OF EVENTS AND ROOM BOOKINGS
Room cancellations can only be accepted in writing. We thank you for your understanding. The right of withdrawal (cooling-off period) according to § 18 para. 1 clause 10 FAGG (Austrian Online and Distance Selling Act) shall not apply.

Bookings for summer 2020 may be cancelled 100% free of cancellation charges up to 1 day before arrival. You can also postpone your summer holiday by changing the dates free of charge at any time. Deposits paid in advance can be issued as vouchers or refunded via your chosen payment method.

For bookings outside this period, the following applies: we charge 80% of the booking price for cancellations made 30 days or less before the agreed arrival date, and 100% for cancellations on the day of arrival and for early departures.

We would like to point out that in the event of early departure, the remaining days will be charged. We would like to spare you these unnecessary costs and hassle. That’s why we offer you the Hotel Cancellation Premium travel Insurance policy (which includes accident cover and helicopter rescue costs). This insurance policy not only covers any cancellation or trip interruption costs, but also puts your mind at ease on your holiday in Austria. You can take out your travel cancellation insurance here: http://start.europaeische.at/hospr?AGN=10019856

3. SERVICE
We staff events in accordance with the number of employees required to meet international quality standards. Should additional staff be required to fulfil your special requests, this will be charged at € 30.50 (excl. VAT) per employee per hour (from 10 pm + 50% night surcharge).

4. PRICES
Our prices exclude tourism tax, but include all other taxes and service charges. The price list is valid up until the publication of a new price list. Subject to change.

5. BOOKING ENQUIRES
The basis of the contract shall be provided exclusively by the information, descriptions and conditions in our price list valid on the day of booking. Your confirmation, either via telephone or in writing (fax/email), constitutes your offer of a binding contract. The contract becomes binding on our part when we confirm your booking in writing and subsequently receive the required deposit.

6. OFFERS
The offers and event programmes created by us shall remain the intellectual property of the hotel until the order is placed. In the event that programmes we have offered are not booked with us, but instead arranged elsewhere, we reserve the right to charge market-standard agency fees.

7. VALUABLES
Valuables (including cash) brought along by participants to the event can be deposited in the hotel safe free of charge (subject to available capacity). Otherwise the hotel assumes no liability. The organiser shall be responsible for making participants aware of this option.

8. BEVERAGES
Unless otherwise agreed, all beverages will be invoiced based on actual consumption.

9. FOOD AND DRINK BROUGHT IN BY THE ORGANISER
No food or drink may be brought to the hotel by the organiser or event participants without prior written consent. The hotel shall charge an appropriate fee for bringing food and drink.

10. MUSIC, ARTISTIC PERFORMANCES
If the organiser is planning to have artistic performances during the event, he or she is obliged to ensure the timely registration of such performances with the AKM (Austrian Performing Rights Society) and pay the required entertainment tax. The organiser shall thereby release the hotel from any responsibility for such performances.

11. DECORATIONS
The organiser is obliged to obtain the approval of the hotel management for the installation of any decorations or other objects. Any installation required must be carried out by professionals, in consultation with the hotel management. All fire regulations must be observed. Decorative items provided by the hotel shall remain our property after the end of the event. All costs incurred for creation, installation and dismantling shall be borne by the organiser.

12. LIABILITY
The organiser shall be liable for any damage caused by guests, employees or representatives of the organiser. Where deemed necessary, the hotel management may demand that the organiser take out appropriate insurance cover. The hotel shall only be liable for the loss or damage of items brought into the hotel if we are proven to be at fault and shall under no circumstances be liable for the culpability of third parties.

13. TERMINATION
The hotel management is entitled to terminate the contractual relationship at any time without giving reason, if:

a) the event jeopardises the smooth running of the business,
b) the reputation or security of the hotel is at risk, and
c) in the event of force majeure.
Under no circumstances is the organiser entitled to claim damages.

14. INVOICING
The invoice will be issued on the last day of the event. Invoices are payable in full within 14 days. In the event of late payment, 15% late-payment penalties will be charged. By placing an order with us, the client expressly agrees to assume all pre-litigation costs in the event of unpunctual payment.

15. PLACE OF JURISDICTION
The agreed place of jurisdiction is Innsbruck.

ContaCt

Hotel Kaiser in Tyrol

Our family hotel is located at the foot of the distinctive Wilder Kaiser mountain region, embedded in the scenic beauty of the Tyrolean Alps. Scheffau and the holiday region Wilder Kaiser offer numerous activities and attractions, which will make your holiday an exciting und unforgetable experience.