Nathalie Leduc can tell you about the Focus, Ford’s first worldwide automobile that still enjoys immense global popularity with its cool kinetic design and stunning fuel efficiency. Or she can chat about the industry-leading F-150 pickup. Or the crafted stylish Lincoln Navigator.But today, she’s talking about people. “It’s all about people,” Leduc said, in describing Ford Lincoln Gabriel. “Sales and service people really make the difference here,” the general manager said from her office at the St. Jacques St. dealership. “And it shows.”She should know, having done some hiring, and knowing that staff is chosen for more than just their technical abilities. “We look for special people, beyond the technical skills, that can work with others and feel connected to the clients.”It works. At Ford Lincoln Gabriel you’ll find mechanics going the extra mile, checking components and features on their own initiative, always mindful of the driver.“They are not disconnected from the client by a service adviser or window,” Leduc said, “and people pick up on that.”Indeed, regular dealership surveys offer abundant data on what drives people to the store—“and it’s always the people here.” Whether it’s the truly warm, no pressure atmosphere or the first-name basis so many have with advisers, sales staff and car jockeys, it brings people back and translates into a top-notch sales and service experience.Offering that kind of unique sales and service approach requires the whole staff to be on the same page.“We are,” said Leduc, adding that “car jockeys, mechanics, advisers, sales staff and management are focused on the needs of clients, from larger issues to simply making sure the parking lot is welcoming and that they can easily drop off or retrieve their vehicle.”The team of 18 specialized mechanics even begin at staggered times, a small change in scheduling designed to accommodate morning commutes and family obligations.“It’s not all about me, myself and I,” Leduc said. “These are people and if you have happy employees you get happy clients. You give? You get.”With a showroom open Monday to Friday from 7:30 a.m. to 9 p.m., the dealership boasts 52 employees, up to 140 cars in stock, 22 service stalls, three wash bays and $400,000 in parts inventory, so you’re guaranteed rapid and efficient sales and service.That combination has helped make Ford Lincoln Gabriel, one of four Gabriel dealerships on this stretch of St. Jacques, Montreal’s Lincoln leader, moving the largest volumes of the very hot MKX and Navigator, and the upcoming, exciting new MKZ.For the scores of people who have discovered — or rediscovered — the new Ford, it’s their premier destination. The long-standing Ford tag line “Have you driven a Ford lately?” resonates more than ever for them.So drop by Ford Lincoln Gabriel if you have your eyes on a Focus, F-150 or the new aggressively styled Taurus. The same goes for the sexy four-wheel-drive Edge or the cool Flex, with its edgy urban profile that’s the perfect draw for busy and growing families. The Fusion, the Mustang, the Expedition and Super Duty FSeries — they’re all here and they are all better than ever.Ford Lincoln Gabriel also offers a vast array of certified pre-owned Ford and Lincoln cars and trucks for sale and lease (and featured online), and is a popular commercial fleet destination, which explains all the ambulances, and Montreal and Sûreté du Québec police cars rolling in and out for service.“The same people driving and servicing these cars are the ones working on yours,” Leduc said, “so you know you entrusted your car to the right people.”And Ford Lincoln Gabriel is joining with Gabriel’s neighbouring Hyundai, Mitsubishi and Mazda dealerships in a new campaign — “It’s happening on St. Jacques!” — to celebrate the longstanding Gabriel presence in this part of the city: one that includes great products andgreat value and service, along with a lasting involvement with local community organisations, including the Children’s Miracle Network and local sports events.A leader and partner, Ford Lincoln Gabriel is a west-end fixture with a world-class offering. Drop by and check it out