Majority of Entergy customers have power back

BATON ROUGE - Entergy reports that power has been restored to all of its customers that crews can safely reach at this time.

Some homes remain underwater in the St. Amant, Sorrento and False River areas. Entergy says it may take some time to return power to the around 2,000 customers whose flood damage was so severe they cannot yet be reconnected. Entergy is working with those customers on an individual basis until their power can be restored.

A tropical-type weather system brought record-shattering rainfall to Baton Rouge and surrounding parishes with record crests recorded at rivers, bayous and tributaries throughout the region.

Entergy says more than 32,000 of its electric customers were affected during the weather event. About 22,000 gas meters in Baton Rouge were also submerged and will require replacement.

“As we continue the next phase of our restoration process, we want customers to know that we will work closely with them to get their power back on,” said Dennis Dawsey, vice president of customer service for Louisiana. “We appreciate their cooperation and patience.”

More than 1,000 workers from Entergy’s four-state service area responded to assist in restoration efforts. Crews were also critical in preventing substations and other critical systems from being damaged by flooding. Utility workers even went door-to-door in many neighborhoods to inspect meters and electrical equipment, according to Entergy.

On Monday, Entergy opened customer information centers for customers who can’t take power because of flood damage. More info from Entergy for those affected by the severe weather can be found at EntergyStormCenter.com.