Improving Manufacturing Performance in South Africa summarises the findings of the Industrial Strategy Project, a major research project undertaken to investigate and analyse the reasons for South Africa's poor manufacturing performance over the past two decades. It provides a broad strategy to improve this performance. more...

How Your Business Can Use the Science That Helped Win the White House The average conversion rate?the rate at which visitors convert into customers?across the web is only 2%. That means it's likely that 98% of visitors to your website won't end up converting into customers. What's the solution? A/B testing. A/B testing is the simple idea of... more...

Companies that fail to innovate will, like prehistoric dinosaurs, eventually disapper from the face of the earth. This book contains 100 great innovation ideas, extracted from the worlds best companies. more...

Prepared in response to requests from bookshops, commerce and industry for a book, ?with lots of checklists that we can use to measure performance, as well use as prompts for planning and managing.? The checklists include Planning, Human Resources, Marketing, Sales, new businesses, new products and Management. A valuable planning and control tool... more...

It provides a broad range of L&D techniques. Anyone responsible for managing, designing and delivering training will be able to use the book to find new inspiration, gain better understanding of certain tools/models, get examples of best practice and find further advice. more...

Explores the changing business landscape of the 21st century and what it means for organizations. The author presents a new model for how to think about and handle the complex world of business from a managerial and innovative perspective with tips and tools for motivating and engaging your organization, clients and customers. more...

This special issue of Measuring Business Excellence consists of a selection of papers
presented at the Second International Research Conference of the Multinational Alliance for
the Advancement of Organisational Excellence (MAAOE). The conference brought together
researchers and practitioners representing over 15 countries from around the globe to
explore... more...

ASAE's signature guide for successful associations, revised and updated This update of ASAE's all-time bestseller retains the original book's focus on the disciplines that define remarkable associations and provides some insights on how those remarkable organizations fared in light of the economic challenges in the intervening years since the original... more...

This book charts the turnaround of the Asda business, from the perspective of culture and people. The author discusses 7 principles which businesses can use as practical tools to generate high performance through engagement. This is a business book which uses the technique of story telling to stimulate the reader, and uses case study material to back... more...

Position your organisation's culture to attain new heights Above the Line: How to Create a Company Culture that Engages Employees, Delights Customers and Delivers Results offers all leaders a handbook for leveraging an organisation's culture to engage staff, increase customer satisfaction and streamline business performance. A groundbreaking... more...