not sure if you had PPI?

In some cases we see, the businesses' records show that PPI wasn't sold. And in others — particularly those involving older policies — the business may no longer have records of what was sold. Or they may not have the information they'd need, to track down the details of the policies.

If the business says you didn't have a policy or pay any premiums, here are some questions to help you — or someone you're representing — figure out if you have a PPI complaint we can help with.