Completing activation for your HTC Bolt (CDMA only)

This guide is to cover completing connecting your HTC bolt to our CDMA network once it has been activated from your Ting account. If you haven't already activated a phone number on your HTC Bolt have a look at one of the following guides:

If you have tried all the options and are still having problems, please get in touch. If all troubleshooting fails, we may ask that you back up the phone to run a factory reset. If needed, here are steps to do so. Please ensure that you have the login credentials for the Google account used on the phone or have disabled Device Protection to ensure you can access the phone once it resets.

Activating Wi-Fi calling

Before activating Wi-Fi Calling, make sure Wi-Fi is enabled and the device is connected to a Wi-Fi network.

Once the device is connected to a Wi-Fi network, from the home screen, swipe down the Status bar.

Tap the Settings icon.

Tap Wi-Fi Calling.

Tap the Wi-Fi Calling switch ON if not already ON.

Register the E911 address by verifying the displayed location information is correct or enter the correct information. Note: If a Location service disabled window appears, tap ENABLE, tap to enable the Location switch, then tap the Back key.

The phone will automatically add the current Wi-Fi network to the WI-FI Calling Networks list. Wi-Fi Calling is now set up. Note: The location information can be updated as needed by tapping Update Registered Location.

To disable Wi-Fi Calling, tap the Wi-Fi Calling switch OFF and this will save your stored Wi-Fi Calling Settings. To completely deactivate Wi-Fi Calling, tap the Menu icon found in the top right corner and indicated by 3 dots. Deactivating Wi-Fi calling from the menu will remove all the information you saved when you set up Wi-Fi Calling on your device

Comments

Terry Deacon
November 30, 2017 12:58

I tried twice yesterday to activate my new Motoe but so far without success. I got to calling the test number, hearing the response, and getting the text message which says more text instructions will be coming. They don't arrive, so my new phone doesn't work, and my old phone doesn't either! Makes it hard to call your help line. HELP,!