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1 Northern Arizona University College of Education Educational Psychology Master of Arts in Counseling EPS 694: Counseling Internship-Masters Guidelines The purpose of these guidelines is to clarify the objectives of the Master of Arts in Counseling Internship and to outline the specific responsibilities of the student intern, the Faculty Supervisor, the Agency, and the Agency Supervisor. All students in the Masters of Arts in Counseling are required to complete 600 contact hours ( 6 credit hours) of internship after successful completion of all coursework including EPS 692: Counseling Practicum. The internship is usually completed as a full-time (40 hrs. per week over 15 weeks) experience in a single approved agency during the last semester of the student's program. Other options including a half-time (20 hrs. per week) experience in an approved agency during the last two semesters of the student's program. On occasion, students may opt to split their internship between two agencies. If they do so, they would need to register for two semesters of internship (i.e., 3 credit hours each semester) and complete 300 hours at the first site, and complete the next 300 hours at the next site during the subsequent semester. All exceptions to how the internship is completed must be submitted to the advisor and will be considered for approval by the Educational Psychology Counseling Committee. Paid internships are encouraged but not required. All internship options need prior approval from the student s advisor. The internship provides the students with the opportunity to apply the theoretical concepts and skills learned in their academic program and supplement the knowledge and skills with practical experience. The internship also allows students to make the transition from the academic setting to the actual work setting and therefore adapt more realistically to the professional lives they are about to enter. The student performs under supervision all the activities that a regularly employed staff member in the setting would be expected to perform. Objectives of the Internship 1. To engage in both individual and group counseling that enhances their knowledge and skills in the following areas: (a) human growth and development, (b) social and cultural foundations, (c) helping relationships, (d) groups, (e) career and lifestyle development, (f) appraisal, (g) research and program evaluation, (h) professional orientation and (i) foundations, contextual dimensions and practice of community counseling. 2. To learn how the agency fits into the community services system including understanding: (a) rural and multiethnic needs and (b) ways to structure interagency partnerships to connect at-risk children, youth and families with comprehensive human services to support their success in school. 3. To learn the function, structure, and goals of the agency. 4. To learn how to establish and maintain effective working relationships with supervisors, coworkers, and clients of different ethnic and racial backgrounds. 5. To develop written and oral communication skills that are essential to functioning effectively within the agency. 6. To gain supervised experience in the use of a variety of professional resources such as assessment instruments, computers, print and non-print media, professional literature, research, and information and referral to appropriate providers. 7. To perform the duties required of a regularly employed staff member who is occupying the professional role similar to which the student is aspiring. 1

2 Responsibilities of the Student 1. To understand and practice the procedures, policies, and regulations established by the agency. 2. To ask for assistance and supervision when needed to assure the client receives adequate services. 3. To seek the assistance of appropriate staff members to address problems and register complaints. 4. To attend conferences, staff meetings, training sessions that are assigned by the Agency Supervisor. 5. To conform to the dress code of the agency. 6. To inform the Agency Supervisor when she/he will be late or absent. 7. To complete activity log sheets weekly and submit them to the Faculty Supervisor every month. The activities must include: a. a minimum of 240 hours of direct service with clients, b. a minimum of 1 hour per week of individual supervision, c. a minimum of 1 1/2 hours per week of group supervision. 8. To complete the student self-evaluation forms and review them with your Agency Supervisor before discussing them with the Faculty Supervisor. Two self-evaluations are completed for each internship. The first selfevaluation is completed at the mid-point and the second at the end of the internship. 9. To complete and submit the Supervisor and Site Evaluation Forms to the Faculty Supervisor. Admonitions Regarding Students Behavior During The Internship The student's conduct should conform to the rules and regulations of the agency and the ethical standards of the American Counseling Association at all times during the internship. Students must avoid sexual and harmful dual relationships with clients, coworkers and supervisors that could impair their professional judgement or increase the risk of exploitation. If during the course of the internship, the Agency Supervisor, Faculty Supervisor or Student Intern determine that the student has difficulty functioning effectively at the setting, steps will be taken to correct the situation. The Faculty Supervisor will arrange a meeting that will include the Student Intern, Agency Supervisor and the Faculty Supervisor. Corrective action will be discussed and if continuation is agreed upon, a a Professional Growth Plan will be developed by the group. If discontinuation is agreed upon, the Faculty Supervisor and Student Intern will determine if the Student Intern can be immediately reassigned to another agency or if reassignment will occur for a following semester. Students will not receive credit for hours accumulated in a discontinued internship. When a Student Intern's behavior is found to be unethical following the rules and regulations of the agency and the ethical standards of the American Counseling Association, the student maybe dropped from the internship and from the Educational Psychology Program. The Student Intern may appeal this decision. The first step of the appeal process is for the student to request an appeal hearing through the Faculty Supervisor. The Faculty Supervisor will set up a meeting with the Student Intern, the Student's Advisor, the Coordinator of the Counseling Committee and the Chair of Educational Psychology. If the Student Intern is not satisfied with the Educational Psychology Department Committee, he or she may appeal next to the Associate Dean of the College of Education. If necessary, the persons to contact in the next steps of the appeal include Associate Provost for Research and Graduate Studies, the Provost, and lastly the President. 2

3 The Role of the Agency 1. To provide the student with an opportunity to intern in a professional counseling setting with supervision, working with coworkers, providing services to clients, and using community resources. 2. To provide opportunities to integrate knowledge with practice in the following areas: (a) human growth and development, (b) social and cultural foundations, (c) helping relationships, (d) groups, (e) career and lifestyle development, (f) appraisal, (g) research and program evaluation, (h) professional orientation, and (i) foundations, contextual dimensions and practice of community counseling. 3. To provide best practice models of counseling services. 4. To provide the students with the opportunity to interact with professional role models. 5. To provide students with the opportunities to identify with the student services profession. 6. To provide students with the opportunities to become familiar with a variety of professional activities other than direct service. 7. To provide students with the opportunities to develop audio and/or videotapes of the student's interactions with clients appropriate to the specialization for use in supervision. 8. To provide students with the opportunities to gain supervised experience in the use of a variety of professional resources such as assessment instruments, computers, print and non-print media, professional literature, research, and information and referral to appropriate providers. Qualifications: Procedure to Become a Site Supervisor Students must complete internships in community counseling settings with access to on-site supervision from a master s level certified or licensed counselor who has a minimum of two years of pertinent professional experience in community counseling or closely related area. Credentials include a) Licensed/Certified Professional Counselor, and/or (b) Nationally Certified Counselor. In the event that the student is compelled to choose a setting without access to a certified/licensed counselor, the student may seek supervision with permission from their advisor from one or more of the following professionals: (a) Licensed Psychologist, (b) Licensed/Certified Clinical Social Worker, (c) Licensed/Certified Marriage and Family Therapist, (d) Board Certified Psychiatrist, and (e) Licensed/Certified Psychiatric Registered Nurse. Application*: (1) A current copy of vita/resume (2) A current copy of credentials Process: Once application materials are received, the site supervisor will receive notification within 2-4 weeks informing him or her that they are eligible to provide supervision to NAU Counseling Interns, pending further notice. Applications will be kept on file in the Educational Psychology office. *Once a supervisor is on the approved list, there will be no need for re-application for supervising interns in subsequent semesters. Periodic re-updates will be provided by the supervisor when necessary (e.g., current copy of renewed credentials) 3

4 1. To orient the student to the program. The Role of the Agency Supervisor 2. To provide the student with written materials describing the policies and procedures of the program. 3. To sensitize the student to broad issues, trends, and dilemmas in the internship, so that she or he may gain some perspective as to the macrosystem in which the program operates. 4. To plan, organize, and coordinate activities and learning experiences for the student so that he or she will understand all of the functioning areas of the program. 5. To help the student in planning, organizing, and implementing her or his duties. 6. To set up learning situations such as interviews, staff meetings and consultations in which the student is a participant. 7. To ensure that the student performs 600 contact hours of meaningful job duties related to professional counseling that include: (a) a minimum of 240 hours of direct service with clients, (b) a minimum of 1 hour per week of individual supervision, (c) a minimum of 1 1/2 hours per week of group supervision. 8. To provide formal and informal supervision in which policies, roles, activities, and concerns can be discussed. 9. To inform the student of steps he or she should take to improve weakness and further develop strengths in job performance. 10. To review with the student her or his evaluations prior to submitting them to the Faculty Supervisor. Two evaluations are completed for each internship. The first evaluation is completed at the mid-point and the second at the end of the internship. The Roles and Responsibilities of the Faculty Supervisor 1. To provide an opportunity for students to discuss their provision of student service experiences with the Faculty Supervisor. 2. To ensure students and agency personnel that the University and Program remains involved and interested in their progress and studies. 3. To address any academic or clinical practice problems that may develop between the student and program. 4. To evaluate the student's progress and professional potential and provide the student with feedback relative to professional development. 5. To function as a liaison between the university and program. The Faculty Supervisor will make at least 3 contacts with both the Program Supervisor and Student Intern. The Faculty Supervisor will complete the Faculty Supervisor Contact Forms (Appendix A ) for each contact to document supervision activities. The first contact is designed to review the internship goals and expected activities, clarify the roles of the Agency Supervisor, Student Intern and Faculty Supervisor, and the specify the documentation and evaluation process. The purpose of the second contact is to conduct a mid-point evaluation (Appendix D) of the Student's internship performance in a conference with the Agency Supervisor and Student Intern and develop objectives, activities, and timelines to support improvements in performance. During the third contact, the final evaluation of the student's internship performance is completed during a conference with the Agency Supervisor and the Student Intern. 4

5 The 3 contacts will be on-site agency visits when the internship is within 20 miles of Flagstaff. For internships being completed greater than 20 miles from Flagstaff and within Arizona, at least one of the contacts will be on-site and the other 2 contacts will be by telephone using conference calling that includes participation by the Agency Supervisor, the Student Intern and the Faculty Supervisor. For approved out-of-state internships, 3 telephone contacts will be conducted using conference calling that includes participation by the Agency Supervisor, the Student Intern and the Faculty Supervisor. 5

6 Professional Code of Ethics and Certification Guidelines Students is this Master's program should follow the professional code of ethics and certification guidelines established by the following three organizations: National Board for Certified Counselors American Counseling Association 3-D Terrace Way 5999 Stevenson Ave. Greensboro, NC Alexandria, VA (919) (703) Board of Behavioral Health Examiners State of Arizona 1645 West Jefferson, 4th Floor Phoenix, AZ (602)

7 Procedure For Arranging and Participating in Internship Experiences Semester Preceding the Internship 1. Weeks 1-2: During the first two weeks of the semester preceding the beginning of the Internship, the student will pick-up the EPS 694: Internship-Masters Guidelines Manual at the Educational Psychology office, and read it. Then, the student will arrange an appointment with his/her advisor to discuss appropriate internship sites based upon the student's interests and needs (also see Appendix H for a copy of the places students have completed internships for the last three years). 2. Weeks 3-7: Following the meeting with the advisor, the student investigates advisor-approved internship site possibilities by visiting and interviewing with supervisory personnel at the various agencies. When the student has tentatively decided upon an internship site, he/she will complete the internship contract form (Appendix B) including appropriate signatures and return it to his/her advisor for final approval. 3. Weeks 8: The internship contract (with Agency Supervisor's signature) must be returned to the student's advisor by the end of the eighth week of the semester preceding the start of the Internship. The student's advisor must approve and sign the internship contract and then the student will receive the sequence number and can enroll in EPS 694. The approved internship contract should be sent to the participating agency and pre-internship arrangements should be made. Internships will not be permitted for the following semester unless the required information is received by this time. The student needs to obtain student professional liability insurance to cover the period that he/she is on the internship. 4. Weeks 9-15: After the contract has been approved by both the internship site supervisor and the student s advisor, a training session will be conducted with the internship site supervisors to orient them to NAU internship policies and procedures. Semester of the Internship 1. Weeks 1-2 The internship begins during the first week of the designated semester unless other arrangements have been approved by the Agency and Faculty Supervisors. The Faculty Supervisor will conduct a contact with the Agency Supervisor and Student Intern to clarify the objectives and expectations of the internship. 2. Week 4: The Student Intern completes the monthly log forms (Appendix C). The forms are signed by the Agency Supervisor and given to the Faculty Supervisor. 3. Week 8: The Student Intern and Agency Supervisor should each complete the mid-point student evaluation form (Appendix D) and then discuss each others evaluations together. Then, the Faculty Supervisor will have a contact with the Agency Supervisor and Student Intern to discuss the evaluations. If areas are identified for the student to improve, activities will be planned for the student to complete in improving the areas during the remainder of the internship. The Student Intern completes the monthly log forms. The forms are signed by the Agency Supervisor and given to the Faculty Supervisor. 4. Week 12: The Student Intern completes the monthly log forms. The forms are signed by the Agency Supervisor and given to the Faculty Supervisor. 7

8 5. Week 15 The Student Intern and Agency Supervisor should each complete the final student evaluation form (Appendix D) and then discuss each others evaluations together. The student also discusses with the Agency Supervisor the supervisor (Appendix E) and site evaluation (Appendix F) forms that he/she has completed. Then, the Faculty Supervisor will have a contact with the Agency Supervisor and Student Intern to discuss the evaluations. The Student Intern completes the monthly log forms. The forms are signed by the Agency Supervisor and given to the Faculty Supervisor. The Student Intern completes the Faculty Supervisor Evaluation form (Appendix G) and mails it to the Chair of Educational Psychology. TaskStream 1. Assignments are aligned with CACREP and NCATE standards. The uploading of assignments into Task Stream helps us assess candidate learning and achievement of learning outcomes. It can also be used as a professional portfolio for employment purposes. 2. All candidates enrolled in the M.A. Counseling program and are also completing EPS 694 Master s Internship must have an active task stream account. Instructions on how to obtain this account will be provided by your faculty supervisor. There is a cost associated with obtaining this account. 3. To obtain information and assistance in using TaskStream, please visit the following website: Tutorials are available at this website. 4. Please upload completed forms (Appendices B through E) into TaskStream. In addition, you will need to provide your instructor with an electronic copy of relevant forms (Appendix D) so they can be uploaded into Taskstream as well. Signed paper copies will be provided to your faculty and school supervisors as well. In the event, your supervisor completes the evaluation in writing; this form must be scanned and uploaded into Task Stream. 5. Please note that your grade will not be posted until all relevant documents are posted in TaskStream and signed paper copies of all forms have been received by your faculty supervisor. 8

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