Paying your rent

You can also set up a direct debit by calling 020 8753 6032 and selecting Option 3. It’s simple to set up and saves you time and hassle. Payments are secure and protected by the Direct Debit Guarantee.

Please make cheques and postal orders payable to London Borough of Hammersmith and Fulham and write your name and pay reference number on the back of your cheque.

Having trouble keeping up with payments?

Falling behind on payments could put your tenancy at risk. If you think you are at risk of getting into arrears or you are already in arrears with your rent there are people you can talk to and help is available – don’t ignore the problem.

Contact us on 0800 093 3132 (landlines) or 0208 753 6032 (mobiles) as soon as possible before the problem builds up.

Need a refund?

Sorry, we can't issue cheques for refunds anymore. The refund will be paid into your bank account by BACS transfer.

If you are applying for a refund on a deceased resident's rent account, please contact the rent accounts team who will guide you through the process. They can be contacted Monday to Friday, 9am to 5pm on 020 8753 3704.

Tell us about a change in your situation

You must tell us about a change in your situation as soon as possible. If you don’t, you could either lose benefit or you may be overpaid benefit, which you’ll have to pay back.

If you're claiming housing benefit, you need to tell the housing benefit team or the Department for Work and Pensions Universal Credit team if:

You start work or your income changes.

You stop receiving income support or other benefits.

You change to a different type of benefit.

Someone moves in or out of your household.

A member of your household starts work or turns 18.

There are any other financial changes.

Please visit the benefits page for more information including contact details.

If you or your partner are receiving Universal Credit Full Service (where you log onto your own Universal Credit account), you need to notify your Job Centre Work Coach and sign in to your Universal Credit online account to register any changes.

If you or your partner are receiving Universal Credit Live Service, you need to call the Department for Work and Pensions on 0345 6000 723.

Contact us

Call us on 0800 093 3132 (landlines) or 020 8753 6032 (mobiles). We’re open Monday to Friday, 9am to 5pm.

Government rent reductions

There is good news for council tenants as your rents will be reduced by one per cent once again this year.

There’s an exception if you’re an equity-share rent payer, in which case rents will increase by 2.4 per cent (in line with inflation, measured by the Consumer Price Inflation at September 2018).

Times are hard, so we think it’s important we do everything we can to help you financially by keeping our charges to you as low as possible.

We are also:

increasing your service charges by 2.4 per cent in line with inflation to cover the increasing costs of delivering these services

freezing communal heating charges

increasing parking charges for allocated parking spaces by 2.7 per cent in line with inflation. Parking permits and Ringo Visitor permit prices will remain the same. Pay and display parking charges will not increase.

Target rent is the weekly rent that the Government expects all social housing tenants to be paying. In Hammersmith & Fulham, rents are lower on average than the majority of other central London authorities. The latest rent reduction means H&F rents remain on average below target and will take many years to reach target rent. Therefore, depending on when your tenancy started, your rent may be significantly different from the average rent for a property of the same size and may be different from your neighbours’.

If you or your partner are receiving Universal Credit Full Service (where you log on to your own Universal Credit account), you must tell your Job Centre work coach and also log on to your Universal Credit account to let the Department for Work and Pensions know your charges are changing from 1 April 2019.

It's important that the Department for Work and Pensions know the exact date the charges are changing so they get their calculations right – this is 1 April 2019.

You can visit the local housing office in White City at New Zealand Way, W12 7DE or in Fulham at 393 North End Road SW6 1NW to use a phone to make this call to the DWP. Our staff are on hand to help. Their opening hours are 9am to 5pm Monday to Friday. Alternatively, you can contact your rental income support officer on 020 8753 6032 (select ‘option 2’).

Please see our Having difficulty paying? (pdf) leaflet. Alternatively, you can contact your rental income support officer who will advise you on where to get help and advice. The phone number is 020 8753 6032 (please select ‘option 2’), or email us at: rentincome@lbhf.gov.uk.