We’re seeing the pace of change in human resources (HR) accelerate as digital technologies change the way we work, as digital natives enter the workplace, as labour law evolves and as competition for the best talent heats up.

Amazon has an amazing name for great service and being customeric. So much so that ShepHyken lauded them. And I have been an admirer, till recently. Amazon India had many slipups in fulfilling my orders.

B2B Marketing Trailblazer Journal: The Latest Tips & Trends for B2B Marketers. When it comes to B2B marketing, innovation is the new black, but we don’t often celebrate the growing creativity of B2B marketers.

The Quality Revolution was meant to be customer focused, instead became process centric and one of record keeping. Nonetheless, Total Customer Value Management can learn from the Quality movement. There is much to learn.

In a previous article, we stated that a failure to embrace digital transformation can cause companies financial harm within a year. But replacing core systems with new digital platforms can be an enormous project taking up to 10 years. ...read more

The winners for October/November/December Creative Circle Awards have been announced and NATIVE VML has been awarded two second places in the Digital Interactive and Television, Video and Cinema categories for Absolut One Source. ...read more

Entries for Loeries® Africa Middle East are now open! As the leading creative awards for the brand communications industry across our region – the Loeries® reward the most innovative work in all media. ...read more

The Independent Institute of Education (The IIE) higher certificate programme available at Vega School has valuable advantages to those unable to immediately embark on a fulltime university education. ...read more

Globalisation has seen trends, brands and styles adopted across culture and country, similarity breeding imitation and integration becoming the new name of the game. And yet every country has its quirks, its own lingo and languages which must be spoken in the right way to attract the right people. ...read more

JCDecaux SA, the number one outdoor advertising company worldwide, and Vodacom, part of Vodafone Group and a leading African mobile communication company providing a wide range of communication services, ...read more

Known as the “Oscars” of the Public Relations industry, entries for the Awards are open to any visionary team or individual in the Public Relations and Communication field across the African continent. ...read more

The D&AD Professional Awards 2017 are open for entries. Winning a Pencil is often the highlight of a creative career, so D&AD wanted to take a look at the people behind the campaigns and find out what it really means to those who win. ...read more

If the title for this 2017 brand trends forecast seems a bit contradictory, think about the two biggest questions being raised as we enter the New Year: “How did we get here and how did researchers get it so very wrong?” ...read more

Brand Keys, a pioneering leader in loyalty and engagement research, has entered a collaborative agreement with Customers Council, the leading Seoul South Korea based brand research and consulting firm, to offer its services to Korean brands. ...read more

The South African matric results were released on 5 January 2017 and the national pass rate was 76.2% up from 74% in the previous year. Although this is a momentous occasion for all that passed, it is merely the start of a young person’s adult life. ...read more

More than a third of the 2016 Brand Keys Loyalty Leaders List is represented by digital technology, social networking brands, or brands that facilitate digital tech or social networking was the key finding in the 20th annual survey. ...read more

Complexica Pty Ltd, a leading provider of Artificial Intelligence software for optimising sales & marketing activities, announced today that it has signed a contract with Detmold Group to explore the application of Complexica’s AI-based computational engine. ...read more

E-commerce, as a global trend in its own right, is set to increase in popularity and consumer uptake in South Africa this year. This is as a result of a number of supporting trends, from greater variety offered by e-tailers, to the evolution of tech offerings ...read more

Global communications, events and talent agency, Celebrity Services Africa has announced the opening of a new office in Lagos, Nigeria, adding to their network of offices in Cape Town, South Africa and Beverly Hills, USA. ...read more

Integrating a dedicated events division into its business in 2015 has allowed Times Media to bring fresh and exclusive engagement opportunities to its readers, and cement its position as SA’s leading provider to the Business, Finance, Marketing and Lifestyle sectors in South Africa. ...read more

In the last 12 months, the proportion of Australians planning to take a holiday has slipped from 73% to its lowest point in almost three years (69%), the latest findings from the Roy Morgan Holiday Tracking Survey reveal. ...read more

Riverbed Technology, the application performance company, today announced that Maersk Line, part of the Maersk Group and the world’s largest container shipping operator, is using Riverbed® SteelCentral™ to monitor business-critical applications and services. ...read more

CNBC Africa, Africa’s leading business and finance channel, sat with a panel of experts at the Johannesburg Stock Exchange (JSE) on Thursday, January 26th, to unpack the exclusive insights shared at the World Economic Forum 2017 in Davos, Switzerland. ...read more

BBC.com had a record-breaking year in 2016, boasting 98 million unique browsers each month. Along with the news and sport mobile apps, the global news and features site generated more than 15 billion page views across the year. ...read more

The Vegan LIFE (Ethical Eating For Plant-nourished People) is the new Vegan magazine launched by Media24. This 84-page glossy fills a unique gap in the market focusing on the vegan lifestyle. ...read more