Remove management complexity and provide a high quality of experience for end users. (5:32 min)

Video Data Sheet

Cisco Prime Collaboration Contact Center Assurance

Features and Capabilities

Cisco Prime Collaboration helps enable rapid installation and maintenance of Cisco Unified Communications and Cisco TelePresence components as well as the provisioning of users and services, substantially increasing productivity and lowering operating expenses. By significantly reducing the complexity in performing moves, adds, and changes, the solution facilitates delegation of these tasks. This helps network operators to optimize IT resources and further reduce total cost of ownership.

This solution also provides efficient, integrated assurance management of applications and the underlying transport infrastructure. This includes real-time monitoring and troubleshooting of Cisco TelePresence solutions and the entire Cisco Unified Communications system, including Cisco Unified Communications Manager, Cisco Unity Connection and Cisco Unified Contact Center Enterprise. The solution expedites operator resolution of service quality issues before they affect end users and helps avoid system and service outages for a greater end user qualify of experience.

Cisco Prime Collaboration also provides historical reporting of key performance indicators and enables IT network managers to analyze trends for capacity planning, resource optimization, and quality of service. The solution helps track collaboration technology adoption rates in the network and provides metrics to help analyze how users are actually using the collaboration endpoints daily. It also can show status and rollout progress of a collaboration network deployment.

Cisco Prime Collaboration offers:

Efficient, policy-based provisioning of Cisco Unified Communications and Cisco TelePresence users and services through a single interface

Delegation of voice and video provisioning changes for operational savings

Real-time monitoring of voice and video networks with dashboard summaries and alarm correlation