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Warranty information

We are so sure of the design and quality of our products that we warrant the product we have provided to you will be free of defects for five years from the date of its initial purchase.

If a defect appears during the term of this warranty, simply contact our support team and request a warranty return. To ensure that there are no issues, we will send out a replacement product to you at your discretion (ie. If you need one right away, we will ship one right away). We will at our sole option, upon receipt of the returned product, repair or replace without cost to you.

While we endeavour to make amazing products that last longer than others, sometimes there are circumstances not under our control. Consequently this warranty is subject to some exclusions and limitations as stated below.

Our warranty extends to you, our customer and to any subsequent purchaser of the product. The warranty may not be otherwise assigned, transfer, or pledged as security for any debt.

LIMITED WARRANTY

LIMITED WARRANTY:
This limited warranty (“Warranty”) applies only to the End-user (the “End-user”) of any TH+D manufactured products (“Product”). This Warranty applies even in the event that the Product is initially sold by TH+D for resale to an End-user.

LIMITED WARRANTY PERIOD:
The period covered by this Warranty for the Product installed in the United States and Canada, is five years from the date of purchase.

WHAT THIS LIMITED WARRANTY COVERS:
The warrantor warrants that the Product (”Warranted Items”) are free of defects in material and workmanship. If, in the opinion of TH+D, a Warranted Item is defective and the defect is within the terms of this Warranty, TH+D’s sole obligation will be to repair or replace such defective Warranted Item at the option of TH+D.

PROCEDURES FOR REPAIR OR REPLACEMENT OF WARRANTED ITEMS:
The Warranted Item will be repaired or replaced at TH+D’s site or such other location as determined by TH+D. The Warranted Item is to be returned (prepaid by End-user) to TH+D. TH+D will use commercially reasonable business efforts to ship (via standard ground shipment and at no cost to the End-user) the replacement Warranted Item to the End-user within a reasonable time frame. In such case, the End-user must return the defective Warranted Item to TH+D in the same packaging or as otherwise instructed by TH+D. If TH+D does not receive the defective Warranted Item, and a replacement has been shipped, TH+D will send the End-user an invoice (which the End-user agrees to pay), for the value of the replacement product. TH+D will provide shipping instructions and will pay its designated carrier for shipping charges for the repaired or Warranted Items.

WHAT THIS LIMITED WARRANTY DOES NOT COVER:
This Warranty does not cover any defects or damages caused by: (a) failure to properly store the Product before installation; (b) shipping and delivery of the Product if shipping is FOB Factory; (c) neglect, accident, abuse, misuse, misapplication, or incorrect installation; (d) repair or alteration not authorized in writing by TH+D personnel; (e) improper testing, operation, maintenance, adjustment, or modification of any kind not authorized in writing by TH+D personnel; or (f) use of the Product under other than normal operating conditions or in a manner inconsistent with the Product’s labels or instructions. Any Warranted Items repaired or replaced pursuant to this Warranty will be warranted for the remaining portion of the original Warranty subject to all the terms thereof. TH+D shall not be responsible for any charges for testing, checking, removal or installation of Warranted Items.

TH+D DOES NOT WARRANT EQUIPMENT NOT MANUFACTURED BY TH+D.

END-USER’S OBLIGATIONS:
In order to receive the benefits of this Warranty, the End-user must use the Product in a normal way; and protect against further damage to the Product if there is a covered defect.

OTHER LIMITATIONS:
TH+D’s obligations under this Warranty are expressly conditioned upon receipt by TH+D of all payments due to it (including interest charges, if any). During such time as TH+D has not received payment of any amount due to it for the Product, in accordance with the contract terms under which the Product is sold, TH+D shall have no obligation under this Warranty. Also during such time, the period of this Warranty shall continue to run and the expiration of this Warranty shall not be extended upon payment of any overdue or unpaid amounts.

COSTS NOT RELATED TO WARRANTY:
The End-user shall be invoiced for, and shall pay for, all services not expressly provided for by the terms of this Warranty, including without limitation, site calls involving an inspection that determines no corrective maintenance is required. Any costs for replacement equipment, installation, materials, freight charges, travel expenses or labor of TH+D representatives outside the terms of this Warranty will be borne by the End-user.