Customer is having problems using controls

Please make sure that the AudioACTIVE is fully charged by connecting it to power for 8 hours. This can "wake up" the internal battery if there is any power issue affecting the controls.

Does a full charge fix the issue?

If not, try unparing, and re-pairing the AudioACTIVE with your Bluetooth enabled device or a difference device.

Do the controls work now?

Please make sure that your Bluetooth enabled device is within 30 ft. of the AudioACTIVE when using the control features.

Does moving closer to the Bluetooth enabled device solve the issue?

If this does not help, please make sure that you are properly engaging the controls. The unique ROCKER control allows for FORWARD / BACK / VOLUME UP / VOLUME DOWN to be controlled by rolling the ROCKER back and forth. For PAUSE / PLAY / POWER you must push directly down on the ROCKER.

Will rolling the rockers back and forth and pressing the buttons work?

Please contact customer service if the troubleshooting above does not solve the problem.