Report Online Safety Issues

Reporting Child Pornography Observed Online

Child pornography is illegal, and any use of XFINITY Internet or the Comcast.net website in connection with this material violates the Acceptable Use Policy and Terms of Service. If you believe you have encountered photographs, videos, or other content online that contains child pornography, please report this to Comcast by taking the following steps:

Copy the URL or link containing the material to help determine the source of the content.

Send the URL or link and date/time when you encountered the material to the following email address:CPReports@comcast.net.

Reporting an Online Child Endangerment Issue

If you feel that a child is in physical danger while online they should be instructed to tell a trusted adult first and then to report the issue to the National Center for Missing & Exploited Children at: http://www.cybertipline.com/

Reporting Cyberbullying

If you feel you are in immediate danger, contact your local law enforcement immediately and report the incident to ensure your physical safety.

Collect important information to document the nature of the incident. This information can include:

Emails illustrating harassment, including the email headers.

Blog / Newsgroup / Chat entries that illustrate the harassment.

If you believe that Comcast can assist in your Harassment Investigation, Copy and paste any evidence into an email Send the email to abuse@comcast.net including the words "Harassment Investigation" in the subject line.

While Comcast Customer Security Assurance may be able to assist, you will be required to contact your local law enforcement agency if you are interested in pursuing legal action, including the identification of a Comcast customer.

By sending this information, you help us refine our spam filters for the Comcast email system. This helps to prevent spam in the future.

How to unblock an email address

If email is unable to be delivered to a Comcast.net email address, it's possible the sender's email provider is blocked as an anti-spam precaution for Comcast customers. The error message the sender receives contains a URL. This URL links to an FAQ with valuable information regarding the issue and steps necessary to request removal.

Email administrators can submit the blocked IP address to the Comcast Security Assurance department to determine if the IP address is eligible for removal by completing the Blocked Provider Request Form. Requests submitted through this form are reviewed on a 24 X 7 basis