Cons: We had just hiked out of the Grand Canyon, obviously quite tired, and Hertz had given our car away with no warning. Morgan, lady working, said she couldn't do anything because they overbooked by 20 reservations for the day and 11 more reservations still don't know they don't have any cars. She wouldn't call either supervisor because they were on vacation and she didn't have cell numbers.
We were driving back to Colorado Springs from Hertz in flagstaff. No cars were available in Flagstaff. One car actually was for over $308 per day for a compact car by Jeff at Enterprise, who admitted that it was extortion but said he knew he could get it because someone would be desperate enough for a car. Horrible!
We had to get a ride two and a half hours to Phoenix Sky Harbor Airport because no other car rental agencies were open in any surrounding towns, as it was the late afternoon on Sunday.
So our 13-hour drive ended up taking 20hrs.
Very unhappy and exhausted.

2.0 Mediocre

23 Oct 2017

cancelled

Cons: Rental was cancelled by Hertz, there was no car available

5.6 OK

16 Jul 2016

Pros: The car ran well. Picking up and dropping off were easy.

Cons: The inside of the windshield was pretty dirty when we picked the car up. The car also smelled like smoke- which was gross. At least we had no issues turning it back in and weren't charged for the smoke smell. Also the person checking us out didn't inform us of the extra cleaning deposit that would be taken out of our debit account until it was too late to change the transaction. It was refunded when we returned the rental car, but considering it doubled the cost of the rental car that could have really messed things up financially.

9.6 Excellent

20 Feb 2017

Pros: Perfect little car. All we needed.

Cons: It beeps every time I locked it.

2.0 Mediocre

11 Mar 2017

I need a refund

Pros: I arrived at the hertz office in the Flagstaff,AZ airport and was not able to pick up my vehicle. I was not aware of the extra 200 dollar deposit fee and had a credit card with daily max out of 200 dollars. I could have afforded it on my debt card but because of my age restrictions it was mandatory that they had a credit card on file, So i was unable to pick up my rental car and I would like a refund.

Cons: I arrived at the hertz office in the Flagstaff,AZ airport and was not able to pick up my vehicle. I was not aware of the extra 200 dollar deposit fee and had a credit card with daily max out of 200 dollars. I could have afforded it on my debt card but because of my age restrictions it was mandatory that they had a credit card on file, So i was unable to pick up my rental car and I would like a refund.

8.0 Excellent

21 Mar 2017

Pros: Everything good

Cons: Bad customer suport at the counter

2.0 Mediocre

5 Apr 2017

Money Grabbing Company

Cons: I had booked a $60 rental and had to cancel a week earlier because Expedia had goofed on the flight reservation. I called to cancel and was told that there was a $50 cancelling fee. I asked if there was anything she could do because it was out of my control and I'd only be saving $10 and she said no. When I told her that this would be the last time I would ever use their service she just asked to confirm, "so you want to cancel the reservation". They clearly don't want my business. I hope the $50 is worth it. I've already passed on them twice since because I would much rather be valued as a customer literally anywhere else.

2.0 Mediocre

14 May 2017

Counter was closed

Pros: I got a refund.

Cons: I didn't know they CLOSED at 6. I made my reservation for 6, but was running about 15 minutes late. When I arrived, the counter was closed. I pre-paid, they had my phone number. Could they have called since it was pre-paid?
So I was unable to rent a car.

2.0 Mediocre

14 May 2017

Herrz

Pros: No one ar the Hertz desk. I had to go to the Enterprise seak to get a rental. I WILL NOT BE USING KAYAK OR HERRZ AFAIN. I am sure I will get charged the fee for a mo show.mo

Cons: The car needs to have tires re aligned. There was a lot of pull to the right, which in some of the windy condition we experienced, the car felt a bit less safe with constant back and forth movement in the lane. Highways/interstates we felt uncomfortable going faster than 55mph due to movement of the vehicle back and forth of lanes.

Cons: After making a reservation I arrived at airport and they informed me that they were no longer honoring reservations made in last 24 hours. When asked what I could do they were of no help.

9.2 Excellent

25 Sep 2017

Pros: Value for a great deal.

Cons: The car didn't have cruise control that may seem like something not important but I would rather have that than the ability to hook my phone up so I can listen to my songs or talk on the phone.

6.4 Good

10 Nov 2015

Cons: Both ends tried to over charge me! Had to see customer service to get correct charge.

10.0 Excellent

4 Jan 2017

Great Service

Pros: I drove from Flagstaff to Las Vegas and everyone I interacted with was so friendly, professional, and efficient. The car was in great condition and was very affordable to rent. Drove great with no problems. I will definitely rent from Budget again

10.0 Excellent

28 May 2017

Pros: After hours drop-off gave me great flexibility when making my travel plans.

10.0 Excellent

13 Jun 2017

Quite personable

Pros: When I called in to confirm my reservation, I was briefly put on hold. I obviously started singing along to the hold music, and when the guy came back on, he told me it sounded great. The rest of my visit was just as good. They told me exactly what I needed to know and talked to me as if I was an intelligent human. They also gave me an upgrade.

8.0 Excellent

22 Jun 2017

Decent vehicle for our ride from Flagstaff to Phoenix

Pros: Friendly staff helped us get on our way. Due to dealer service display, staff rechecked car for fluids and tires and service records to make sure car service was reasonably current.

Cons: pickup process was confusing and lacked clear direction. had to pickup at offsite facility, had to pay for a taxi to pick up since location at airport was closed at 6:00 p.m. missed car until the morning when opened. when picking up car at different location, check in process was slow, as there was only 1 person working at location. would never use budget, and maybe kayak as my initial questions were dodged and they told me to contact kayak, which was not available either to answer some basic questions, i should have been able to speak to a rep at kayak also. i was on my own!!not a good feeling

Pros: They were prompt in telling us that the vehicle wasn't available.

Cons: Even though we were able to make a reservation online, the amount of time between when we made the reservation and when we needed to pick it up was insufficient.

9.6 Excellent

23 Dec 2015

Perfect rental, so satisfied!

Pros: Quick and simple procedure, friendly staff at Avis. Very nice van. Kayak was so easy to navigate and book! Very happy!!

7.2 Good

6 Apr 2016

LEVEL OF CAR RESERVED NOT AVAILABLE AT PICKUP

Cons: Reserved a premium car but they did not have one available when we arrived. We were offered the next level down -- a full size -- but with no adjustment in the rate (which was already very low, admittedly). We were told that the small, privately-owned Flagstaff location usually did not have premium cars and that they had advised Avis that the booking system needed to be adjusted to reflect this, without results. We were advised to contact Avis directly if we wished to pursue a rate reduction.

9.2 Excellent

2 Jul 2017

Pros: Awesome people in the Avis office - a big thanks to there helpfulness and patien

Cons: I was on a tight schedule. I just had to make the 45 minute ride up to Flagstaff to pick up the rental. It took about 1 1/2 hrs - and why?? Because the WRONG STREET ADDRESS is on Google! WTH !!
AVIS.... Did you ever hear the expression: "Get your kicks on State Route 66". ?? NOOOOO
It's: "Get your kicks on Route 66" !! How long has this expression been around?!?! Holy mole! Can you PLEASE change the darn address? C'monnnaaa

Cons: Limited time for the dropoff. Agent was servicing another car. Had to leave keys on back counter.

9.2 Excellent

29 Aug 2016

Good value

Pros: The car rental was a good price especially for the weekend and with unlimited mileage. Also they didn't charge an outrageous credit card deposit like other car rental places I've used before. The car was also very comfortable and easy to drive.

Cons: The pick-up time was long. Luckily I wasn't on a time crunch, but had I been, it would've been disappointing.

5.2 OK

19 Mar 2017

Pros: I liked the car they provided me since I was supposed to get a Nissan Versa. Also, like the car features which allowed me to use my phone for navigation.

Cons: The car was dirty on the outside and you could feel all the bumps on the road when you drove the car. The AC also smelled funny when I first got into the car. When dropping off the vehicle, it was not completely clear where the drop off location was so I just parked the vehicle in the lot where I picked up the vehicle initially.

Pros: Customer service at the counter was great-- very friendly and helpful staff! I ended up getting a much nicer car than I had originally reserved due to low inventory at the same price as my original rental. The car was absolutely perfect and I had a blast enjoying the freedom it gave me while I was on my trip.

Cons: The underage driver charge is rough, but that was to be expected. Additionally, there wasn't very much flexibility in drop off location for a cancelled flight-- driving the car from FLG to PHX would have doubled the cost of my rental just to turn the car in at a different location.

10.0 Excellent

5 Mar 2017

great rental

Pros: Upgraded to a SUV just in case we ran into snow problems. There were 18" of snow the day before. We were very happy with rental.
Personnel at the airport were very helpful.

Cons: nothing

6.8 Good

17 Jul 2017

Pros: Clean car, friendly staff.

Cons: Too long of a line to pick up the rental. There were 5 people ahead of us in line at the Flagstaff airport, and with one person behind the counter it literally took 45 mins to wait for our car.

Cons: Went on line rented car a price for one drop off received price. Went to pick up car which was OK car had multiple dents and tape on the doors dirty. Ask agent if I could drop off at any Enterprise in Las Vegas she said yes. Next day took car to other Enterprise than what was on reservations. They said I needed to pay extra to drop off car? I showed the contract with the price and drop off fee included. After multiple conversation they said it was OK

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