Parts Department

Even equipment as bulletproof as M&R's is subject to downtime, if only because of poor maintenance, misuse, customer use of non-standard
replacement parts, or
decades of wear and tear. But whatever the cause, M&R is well aware of the cost of downtime. That's why M&R stocks so many parts and offers such rapid
delivery. Orders received before 3:00 PM Central Time (USA) are typically shipped the following business day.

M&R's parts department stocks over 10,000 different OEM parts, enabling the company to quickly ship many replacement parts for equipment over twenty-five years
old. The availability of M&R parts is just one reason M&R equipment carries such high resale value.

Parts can be ordered online, by phone, or by fax, and each order is color-coded according to the shipping method to be used and the customer-requested arrival
date.

To expedite the shipping process for parts, M&R designed a new computerized parts department when the company moved to Roselle. When orders are placed the
system creates a linear pick list that prevents parts pickers from ever having to retrace their steps. Each picker carries an electronic tables and a scanner.
The tablet shows the location of the next part to be picked as well as a photo of that part. When the part is scanned, a photo of that part appears, enabling
the picker to verify that the correct part was picked.

Once the order has been picked, the packing department verifies that the parts picked are correct and complete. Then the order is carefully packed and sent to
M&R's shipping department.

The Sprint 3000 Is Superb

The Sprint 3000 is superb and we are really, really happy with it. We've got the recipes dialed in for our inks now and it's running great. We have noticed improvements in the finish on our plastisols, too. They seem to be coming through much softer. Assuming it's because we are much more efficiently curing than with the electric curers!

- Michael Dixon, Production Manager

Awesome Merchandise - UNITED KINGDOM

M&R makes the most high quality screen printing equipment in the world.

M&R makes the most high quality screen printing equipment in the world. Even with that said, parts get old and can wear out. Usually, at the worst possible time. It’s times like those that we’re glad we chose M&R as our equipment manufacturer. Even years after the sale, we can count on M&R 24/7. They are part of the fabric that is Ink Brigade. An instrumental partner in our success.

A frantic call in the middle of the night is always met on the other end of the line by an experienced member of their service staff who expertly diagnoses my issue, and starts the process of solving our problem.

No matter the age, or oddball part, the parts department makes sure I’ll have what I need the next morning. My printing crew hardly misses a beat and we don’t miss the deadline. That makes for happy customers and makes me appreciate M&R more and more every year. We rest easy knowing people like Dan Goldberg and the rest of the service and parts departments are working hard for us behind the scenes every day.

- Jamie McParland, Co-Owner

Ink Brigade Screen Printing - USA

The Diamondback R Series is our first auto press, and it is the best thing we have ever done here at Showdown Merch.

The Diamondback R Series is our first auto press, and it is the best thing we have ever done here at Showdown Merch. Matched up with the Mini Sprint 2000 and the Red Chili's, we are able to triple our workload easily. This press is the easiest press to set up and do a large order with, and take down is a breeze.

Amazing service on such a great product.

Any shops out there can feel free to give us a call at (403) 887-3388 if you need any other reviews on this product.

- Bryce Thurston

Showdown Merch - CANADA

The Gauntlet III is a beast and is built to run 24/7/365.

We have had our Gauntlet III in production for nearly 3 months and have been thrilled with the machine. We have already put over 120,000 impressions on the machine and it is still going strong. We have found that the individual off-contact for each printhead helps with various printing techniques. It is also a plus to be able to adjust in 1/16” increments when needed. Our first job was a 9-color on dark apparel with a 17” print stroke and one flash. We were able to run the machine comfortably at 920 pieces per hour. The addition of the laser for print placements has saved us valuable time where we used to mark our pallets with a T-Square. The touchscreen interface is very user friendly and easy to make adjustments when needed.

Having a built-in maintenance schedule [M&R’s Maintenance Minder™] for the machine is another perk and allows management to easily assure that the presses are being properly maintained. We have not had any problems to date with the machine but are at ease knowing that all parts that we could ever need are able to be overnighted to us.

Overall, we have seen an increase in our production numbers due to the efficiencies gained with the newest technology on the market. We are able to run as fast as we can clear a screen and dry our underbase.

Simply put, the Gauntlet III is a beast and is built to run 24/7/365.

- Steve Rhodes, Owner

Impressionz Printing - USA

M&R proves why they are the leader when it comes to printing equipment.

We have been using our new I-Image STE for about 2 weeks now and it works great. Installation and training was a breeze, could not have been easier. It is the biggest time saver we have ever added to our process. We are printing and exposing screens in less than 90 seconds. Not only does it eliminate film cost completely, it produces screens faster and reduces setup time at the press. On top of that we are holding greater detail than ever before.

Once again M&R proves why they are the leader when it comes to printing equipment. Great job guys!

- Phil Rideout, President

R&R Enterprises - USA

M&R is the world's largest manufacturer of screen printing equipment for the graphic and textile industries, setting the standard for innovation, quality, and service.