2 Factor Authentication FAQ

WARNING: please enable 2 Factor Authentication (2FA) only if you keep the backup codes in two separate and secure places. In order to prevent social engineering, we can not disable 2FA with just a phone call or email, even if they are coming from the contact info listed on the account. You may have to pay for an affidavit from a notary or a lawyer should you lose the backup codes.

We often receive requests from customers whose phone gets lost or damaged. It becomes very difficult to verify an identity in these cases. It is therefore crucial that you have the backup codes stored somewhere. If you are afraid that you might lose the backup codes, you can let us know via a verified request alternative methods of recovery, such as a phone or an email address. We will then obtain consent from the phone/email before disabling 2FA.

1. What is 2 Factor Authentication (2FA)?

2 Factor Authentication is an optional setting in your account that allows allows for an additional layer of security. This is accomplished with two-step verification where you open a trusted app on your smartphone to generate a dynamic security code and use that code to login into your account. Anyone trying to gain access to your account would not only have to know your login ID and password, but also be in possession of your smartphone.

2. How do I setup 2FA?

To use 2 Factor Authentication, you will need to download one of the following apps for your respective Smartphone:

Google Authenticator for Android, iOS, or WindowsAuthy for Android or Blackberry

Once you have the App, open up the app and follow the steps below:

From the Account Overview section, click on the “Edit” button next to “Two Step Verification.”

Create a nickname for your smartphone. For example, you could name it “iPhone”, “Galaxy”, or “Bob”, if you’d like. Then click on the “Add Device” button.

Open the downloaded app from your phone and take a picture of the QR Code. If you have an Android phone and it is not able to scan the QR code, click on the “Problems with QR Code?” link and add the “Secret Key” that appears on the screen.

Finally, enter the 6-digit code from the app and click on the “Verify Code” button, and you’re done!The next time you login at Enom.com, we’ll ask you to enter the code generated by the app (in addition to your login ID and password, of course). The code changes every 30 seconds.

Important!

Once 2FA is enabled, please generate backup codes and keep them in a safe place. If you are afraid that you might lose the backup codes, you can let us know via a verified request alternative methods of recovery, such as a phone or an email address. We will then obtain consent from the phone/email before disabling 2FA.