(TCO 3) Ethics is derived from the _____ word
ethos, referring to a person’s inner character and
fundamental orientation toward life. (Points :
5)HebrewRomanGreekEnglishFrench(TCO 3) The
effective leader holds _____ as a central value and
foundation for all other values. (Points : 5)Power
CustomSuccessTruthNone of the above(TCO 3) In
dealing with moral dilemmas, organizations typically
reflect one of three ethical climates: (Points :
5)Strong central leaders; democratic leadership; no
leadersSelf­centered; other­centered; no­
centeredLaw of the jungle; agrarian society; free

market economyProfit­maximizing; trusteeship;
quality of life managementNone of these(TCO 7)
Committee projects, employee involvement teams,
and group activities are preferred by _____
personality types. (Points :
5)TraditionalParticipativeUniversalIndividualistic(TC
O 4) Organizations must effectively manage five
team processes for the team concept to
work: (Points : 5)Buy in, accountability, learning,
infrastructure, partneringAssembly, identification,
organization, implementation, disbursementConflict,
collaboration, motivation, understanding,
achievementFact­finding, theorizing, executing,
consolidating, learningAll of the above(TCO 4) A
leader can create a high performance team
by: (Points : 5)Showing enthusiasm for the work of
the groupMaking timely decisions based on group
goalsKeeping people informed about
progressPutting others first and self­lastAll of the
above(TCO 4) All of the following are important
questions to ask during team building exercises,
except: (Points : 5)Who are we to blame?What

should be our goals?What is our purpose?How
should we work together to fulfill our potential?(TCO
8) The effective leader … (Points : 5)Is sensitive to
diverse cultural backgroundsConsiders the character
of each individualConsiders the needs of each
individualAll the above(TCO 9) The workplace can
include many changes in structure, tasks, and
____. (Points : 5)TechnologyPeopleHistoryBoth
Technology and People(TCO 7) All but one of the
following are steps that help close communication
gaps caused by personality differences. (Points :
5)Be tolerantBe quietTalk it outGive a little(TCO 3)
The quality of _____ is possessed by all truly great
leaders: (Points : 5)Looking before leapingDoing the
right thing for the right reasonFollowing­up on
decisionsConsidering alternative courses of
actionNever telling a lie(TCO 4) Group member roles
that reduce group success are: (Points : 5)Ego
tripper, negative artistAbove it all,
aggressorJokester, avoiderAll of the aboveNone of
the above(TCO 8) The practices that are considered
most important in dealing with diversity are: (Points :

5)Top management’s personal involvement; targeted
recruitmentInternal advocacy groups; inclusion of
diversity in performance evaluationsDiversity training
groups; work and family policies that support
diversityAll of the aboveNone of the above(TCO 9)
Types of leadership training interventions
include: (Points : 5)One­on one coachingFormal
educationOn­the job learningAll of the aboveNone of
the above(TCO 9) Which of the following conditions
is not conducive to growth? (Points : 5)People grow
when there is a felt needPeople grow when their
plans move from general goals to specific
actionsPeople grow when they are coerced by an
autocratic leaderPeople grow as they move from
external to internal commitment(TCO 9) _____ focus
and energize people, _____ reinforces and
encourages people, _____ is needed to correct and
modify behavior. (Points : 5)Activities; practice;
teamworkStudies; repetition; analysisGoals;
recognition; feedbackProjects; measurement;
planningNone of the above(TCO 6) _____ is a
careful search for excellence, which involves taking

processes. (I) Describe each technique in your own
words, and (II) explain which symptoms of
groupthink each technique is used to control or
reduce, and why it works that way. (Points : 30)(TCO
2) (I) Describe the following leadership qualities:
ability, enthusiasm, stability, and concern for others.
(II) Use examples from our book to provide the
details of how each quality enhances leadership
effectiveness. (III) Explain what results from lack of
this quality in a leader. (Points : 30)(TCO 3)
Describe four ways that power and psychological
size can be abused. For each abuse, describe a
solution to the problem created by that
abuse. (Points : 20)(TCO 8) I. Describe five ways to
manage diversity effectively. II. Rank order these
strategies, and explain why you ranked them as you
did, using examples to clarify your rankings. (Points :
20)