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Why has my Compose Message in Gmail stop working in Firefox?

When I go to Gmail, I can respond to email messages, but cannot compose new messages. This is a recent problem with in the past few days.

I have updated Firefox, but nothing changed. If I can't get a fix, I'll have to delete Firefox (my favorite option) and go to something else that works because I need the email feature.

Thanks for any help.

Jim Chambers

When I go to Gmail, I can respond to email messages, but cannot compose new messages. This is a recent problem with in the past few days.
I have updated Firefox, but nothing changed. If I can't get a fix, I'll have to delete Firefox (my favorite option) and go to something else that works because I need the email feature.
Thanks for any help.
Jim Chambers

Question owner

Doesn't work with any browser. I even tried to update everything and turn off add ons and extensions, still doesn't work.

It works on my iPhone and iPad apps, but not on my laptop where I need it most.

Doesn't work with any browser. I even tried to update everything and turn off add ons and extensions, still doesn't work.
It works on my iPhone and iPad apps, but not on my laptop where I need it most.

Question owner

I followed all the steps in your post as carefully as possible and it still doesn't work in Firfox, IE or Chrome.

Because it doesn't work with any browser, it seems like the problem must be with the actual Gmail account. Does that make sense?

Well goodness!
I followed all the steps in your post as carefully as possible and it still doesn't work in Firfox, IE or Chrome.
Because it doesn't work with any browser, it seems like the problem must be with the actual Gmail account. Does that make sense?

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.
*http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
*http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10
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Do a malware check with several malware scanning programs on the Windows computer.
*https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware
Please scan with all programs because each program detects different malware.
All these programs have free versions.
Make sure you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php
*AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware:<br>http://www.superantispyware.com/
*Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender
*Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked