TripAdvisor Traveler Rating:

3.05Cleanliness

4.05Location

1.05Rooms

2.05Service

4.05SleepQuality

3.05Value

2.05

“Our expectations of our premium suite (a family suite with...”

Apr 24, 2013Leandro D, Medford

Our expectations of our premium suite (a family suite with kitchen as advertised) was not met at all. It was too small and did not even have kitchen utensils and cooking facilities. All it had was a buddy ref, coffee maker, a dining table for four and a counter with a sink. The furniture at the tv room was old and uncomfortable. Front desk was not very helpful with phone calls - either they were too late to answer or no answer at all. We are so pleased with the housekeeping staff though. They were friendly, very helpful and quick to respond to requests - very commendable. I found the idea of parking fee for check-in guests ridiculous. Plus, the fee was exuberant, too. Also, they call themselves Wyndham Garden but without a garden. And lastly, I got so frustrated that we were not informed about the on-going repairs of the fitness room for the whole duration of our 5-day stay. I would not recommend this to friends here from New Jersey.

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