Desk.com Blog

Walter Chen

Walter Chen is the co-creator of the startup iDoneThis, which is an email-based productivity log (and on the lists for “startups to watch.”) He was a lawyer at Jenner & Block, and also served as a law clerk on the U.S. Court of Appeals for the Sixth Circuit in Detroit, Michigan. He studied law at Michigan and computer science and mathematics at Cornell. His hometown is College Station, Texas, home of the Fightin’ Texas Aggies.

Have you heard the story of how United Airlines lost a ten-year-old and didn’t care? Phoebe Klebahn was flying United, as an unaccompanied minor, from San Francisco to Grand Rapids to get to her summer camp.
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Happy employees boost the bottom line of companies by 240% according to a 2009 Gallup report. Why? Because of a simple truth--happy employees make happy customers.
Happy employees engage and satisfy customers, which results in amazing customer service. Amazing customer service means repeat…
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How do you measure your social media influence? How do you get social exposure? Social sites like Reddit and Digg are huge sources of traffic and users. Savvy operators would do well to plumb the communities there to test product-market fit, discover and expand to new communities, and leverage…
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Providing customer support with copywriting allowed my company to run a web service that handled nearly 30,000 email entries. Great customer service is a highly personal process, but, of course, nothing says great customer service like a fantastic product. Here are 4 lessons every business should…
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