3d printing Customer Care

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

Our primary goal is to give our customers the best tools with an amazing experience. At Formlabs, that means answering every question, no matter how small, and providing the resources to empower our users to innovate and create.

If you love new technology and are a natural problem-solver and a great communicator, we want you on the Customer Service team.

The job:

Remotely support users in learning the ins and outs of 3D printing
Keep customers ridiculously happy
Feed customer reports back to our international engineering team
Print in 3D to your heart’s content

You:

You are fluent in written English and one of the following languages: German or French or Italian
You care about customers and are a communicational expert
Like to demonstrate expertise and are capable of leading the customer to a resolution
Know how to avoid or solve conflicts and have great analytic skills
Are good in administrative tasks and you are not afraid of long to-do lists

Bonus skills:

You enjoy creating, crafting, forming, making, repairing, and playing with new tools
Experience with 3D modelling, printing and digital fabrication
Experience providing technical support for hardware products
Familiarity with ticket or case management systems (Zendesk)

We offer:

A people-first, family-oriented company culture
A flexible vacation policy
The ability to work from home
Free Family Lunch, three times a week
Unlimited snacks, sodas & beers
A monthly subsidy for BVG ticket
A budget to choose your own device (Mac or Windows)
Access to unlimited 3D printing
Last but not least, an inspiring working environment with diverse, international colleagues.
Starting date: as soon as possible

We look forward to your application! Our Team will get in touch with you as soon as possible.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don’t check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.