New ANAC regulations

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Learn more about the changes and new benefits

The National Civil Aviation Agency (ANAC), a Brazilian civil aviation authority, has approved new regulations that will give you more benefits when you fly. The changes will be in effect starting on March 14, 2017. In addition to new regulations regarding baggage allowance, every customer can rely on simpler procedures when dealing with lost baggage, changing their mind about a ticket purchase, and reserving a return flight.

Learn more about the changes:

Carry-on baggage

The changes guarantee that all passengers are entitled to a carry-on bag weighing no more than 10 kg (22 lbs) on flights operated by GOL, as long as the baggage conforms to the following dimensions: 40 x 25 x 55 cm (16 x 10 x 22 in), measured in length, width and height. Under the old rules, passengers were entitled to just 5 kg (11 lbs).

Name corrections on tickets

If your name was entered incorrectly during ticket purchase, you can request to change it at no additional cost, both for domestic and international ticket purchases.

This applies to purchases made through GOL's sales channels. If your reservation was made through another channel, please contact your ticket issuer.

Guaranteed return flight

When you purchase a domestic round-trip ticket and do not use your departure segment, your return ticket is still guaranteed.* You will need to notify us in advance, up to the departure time of the flight segment you will not use.

Loss of baggage

If the baggage is lost during a domestic flight, it must be returned within 7 days. For international flights, the deadline is 21 days.

Cancelling ticket purchases

If for any reason you cannot board your flight and wish to cancel your ticket purchase, you have 24 hours to do so, as long as the ticket was purchased at least 7 days before the flight date.

The ANAC rules are designed to improve travel for all passengers.

Next time you fly with GOL, remember that you can count on these new benefits.

*This rule also applies to tickets purchased outside Brazil, provided the flights are to and from cities in Brazil.

Rules for Intelligent Check-in.

Intelligent check-in is available for all regular flights operated by GOL, except flights to Paramaribo (PBM) and Punta Cana (PUJ). Additionally, passengers can use intelligent check-in up to seven days in advance with the following cut-off times:

Domestic flights:

Cut-off time for online/mobile check-in is 45 minutes before the flight.

International Flights

Cut-off time for online/mobile check-in is 1 hour and 15 minutes before the flight.

Identification documents

During intelligent check-in, you must enter your identification document number and other required information, such as an emergency contact phone number. The identification document indicated must be valid and in good condition so that you can be identified by GOL and inspection authorities.

It is the passenger’s responsibility to provide accurate ID information and to check the vaccination and visa requirements of their country of destination. Should the passenger not present a valid ID, GOL will refuse to serve the passengeruntil a valid ID is provided. Should this result in the passenger missing a flight, any and all expenses resulting from flight changes will be of the sole responsibility of the passenger.

Transport sharp, pointed, flammable or explosive items. Additionally, for international flights, your carry-on baggage may only contain one clear, sealed bag of liquids and gels, which individually must not be larger than 100ml (3.4 oz).

The airport administration may prevent the boarding of any passenger whose carry-on baggage contains prohibited items and/or items classified as dangerous. Should this result in the passenger missing a flight, any and all expenses resulting from flight changes will be of the sole responsibility of the passenger.

Should you need to complete the responsibility declaration form, please click on the link above to speed up the boarding process.

Not recommended:

Traveling within seven days before or after childbirth.

The expectant mother’s medical authorization must be issued no more than a week before boarding and be valid for 30 days, as long as, on the date of her return flight, the gestation period of her pregnancy is the same.

Check-in, cancellations and no-shows:

If your plans have changed, you may cancel your intelligent check-in up to 40 minutes before domestic flights and up to 1 hour and 10 minutes before international flights.

Should a passenger be a no-show for boarding, the passenger will have to pay any and all fees and fare differences, regardless of whether the passenger checked-in or not.

If you would like to travel with a pet, you will be required to follow certain procedures. Click here to learn about the boarding procedures and rules.

Should a passenger not follow any of the procedures, GOL will refuse to serve the passenger until the passenger complies with the procedures. Should this result in the passenger missing a flight, any and all expenses resulting from flight changes will be of the sole responsibility of the passenger.