We are currently experiencing an unexpected issue with one of our XenServer hosts. This is affecting a number of client virtual machines. We are currently investigating the problem and, where possible, moving client machines to other hosts.

We will post updates here when we have more information. Please accept our apologies for any inconvenience.

Unfortunately it has not been able to immediately recover the XenServer host that was upgraded this evening.

To ensure that remaining customer virtual machines can get back online we are going to add additional RAM to the other hosts in the pool. This will result in all virtual machines experiencing a small amount of downtime.

We apologise for any inconvenience caused.

Update 01:13: Around 60% of customer virtual machines are now back online; we are still working on the rest. We are aiming to get all virtual machines back online by 02:00 and thank you for your patience.

We just experienced a loss of network connectivity resulting from a firewall issue. This has been corrected and we believe it is related to a previously identified issue that we are waiting for a fix for from the vendor concerned. We are hoping to have this fix deployed in the next two weeks which should avoid any future re-occurence.