Business Services

Here at Kenai Spine we recognize that complex billing procedures and payment methods can be confusing and frustrating for most people. We hope you find the following information about our financial policies and billing procedures helpful.

Insurance Processing

Our patients are encouraged to check with their insurance carrier to make sure that Kenai Spine is in their care network. As a courtesy, we are happy to file insurance claims for our patients.

Kenai Spine can also provide care for patients as an out-of-network provider; details of your financial responsibility should be discussed with your insurance company. We will file a claim to our patient’s primary insurance carrier as well as any secondary or supplemental insurance plans they may have once the primary carrier has paid.

We file claims to Workers’ Comp, motor vehicle, and personal injury insurances. Patients can help us file these claims effectively by providing a copy of their current insurance card and all necessary billing information.

Specialized Insurance Reps

We offer specialized insurance representatives for most major insurance payors to assist patients with questions about insurance guidelines and payments. Please call 907-260-5455.

Credit Policy

We share our patients’ concern over the increasing costs of medical care and thus we strive to keep our fees reasonable and customary. If you have any questions about your bill with Kenai Spine, please ask us. You are responsible for payment of your account even if you have insurance; your insurance contract is an agreement between you and your insurance company.

Depending on your contract with your insurance company, you may be required to make a co-payment or pay a deductible amount. Co-payments are required on the date of service. Insurance payments paid directly to Kenai Spine will be applied to your account. If there is a balance remaining you will receive a billing statement.

Please contact us if payment in full would be a financial hardship, we will set up a payment arrangement with you. For further assistance please contact our business office at 907-260-5455.

Our business office has referral coordinators available if further assistance is needed. For assistance call 907-260-5455.

Billing

Our statements are sent out on a monthly basis through our business office. All charges are due and payable within 30 days of receipt. We accept cash, check, Visa, Master Card, and money orders for payment on your account.

Please contact us if payment in full would be a financial hardship, we will set up a payment arrangement with you. For further assistance please contact our business office at 907-260-5455.

Office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. You may leave a message after hours.

Referrals

If your insurance plans require a referral for you to see a physician at Kenai Spine; this must be obtained from your primary care physician. Patients are responsible for making sure a referral is in place before services are received. Our business office has referral coordinators available if further assistance is needed. For assistance call 907-260-5455.

Appointment Cancellation Policy

Our goal is to provide quality medical care in a timely manner. In order to do so we have had to implement an appointment cancellation policy. This policy enables us to better utilize available appointments for our patients in need of medical care.

In order to be respectful of the medical needs of the Kenai Spine please be courteous and call promptly if you are unable to attend an appointment. This time will be reallocated to someone who is in need of treatment. This is how we can best serve the needs of all our patients.

If it is necessary to cancel your scheduled appointment we require that you call by 10 a.m., one (1) working day in advance. Appointments are in high demand, and your early cancellation will give another person the possibility to have access to timely medical care.

Where to find us

Kenai Spine is the only spine center in the State of Alaska to be included in Spine Center Network, an exclusive national listing of spine centers of excellence that meet credentialing criteria related to fellowship-trained spine surgeons; non-surgical Mayo Clinic-trained MD physical medicine specialist for back and neck pain; and affiliated spine therapists. With an office on the Kenai Peninsula, and two offices in Anchorage, Kenai Spine provides great convenience to those with back pain or neck pain problems who live around Anchorage, including Wasilla, Palmer, Eagle River and the Mat-Su Valley. Click here for directions to our Anchorage offices or our main office in Soldotna on the Kenai Peninsula.

Home Remedy Book

Our spine Internet site acts as on-line spine encyclopedia. In addition, as a free community service, Kenai Spine mails out Home Remedy Books on a limited basis to residents in Alaska. Click here to learn more.

Second Opinions

For those back and neck pain sufferers who have exhausted nonsurgical treatment options, spine surgery may be the next step in resolving a spine problem. Because spine surgery is a serious decision, it is a good idea to obtain a second opinion. Click here to learn more.

Back to Life

We provide a 16-page Back to Life Journal featuring information on the latest treatment options for back and neck pain. To subscribe, please click here.

Symptoms Chart

What do your symptoms indicate? Some symptoms represent emergencies and need to be seen immediately by a spine specialist. Click here to learn more.