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Please help, coloruservice.exe was preventing shutdown, then a trojan

Dyrstan

Posted 17 September 2014 - 02:20 PM

Dyrstan

New Member

Member

1 posts

Greetings. So, last night I was about to go to sleep and began to shut down my laptop, which is running on the latest version of Windows 8 and IIRC is an Asus G750, when I noticed something called Coloruservice was preventing me from shutting down. I cancelled the shutdown because of the paranoid person I am to see what it was and if it was harmful. As I was looking up what it was it popped up that Avast blocked a trojan that was originating from coloruservice.exe in some folder in x86, I immediately proceeded to run a Hardened Boot time scan using Avast free 2014 and supposedly nothing was found. I googled this for hours and couldn't find anything about it being that harmful, but I had never seen it before, and have never run it on my laptop, unless something else causes it to run. Does anyone know what's wrong? What do I do? I have classes in a few and i'm going to be going nuts until I can fix this.

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zep516

Posted 18 September 2014 - 07:34 PM

zep516

Trusted Helper

Malware Removal

6,879 posts

Hi! My name is zep516 and Welcome to Geekstogo!I'll do the best I can to resolve your computer issuePlease make sure to carefully read any instruction that I give you. If you're not sure, or if something unexpected happens, don't continue Stop and ask! Never be afraid to ask questions!

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.

Press Scan button.

It will produce a log called FRST.txt in the same directory the tool is run from.

Please copy and paste log back here.

The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.