IT Unlike Any Other

What happens when a significant number of your users use their own devices at work (Bring Your Own Device — BYOD), and an OEM patch breaks the system for those users?

I have talked to several clients that want to move forward with BYOD initiatives, but are predictably cautious. Several have initiated small pilots with the goal of supporting a specific use case (e.g., iPads for c-level executives). Others are more cautious with planning and architecture and have yet to support any BYOD implementation. However, some clients are already using server-hosted virtual desktops (SHVD) to support call center employees that work from home. In some instances, those workers access their virtual desktops from personal PCs.

That leads us to a significant problem that occurred this week. A Windows 7 update broke the VMware View client. You can read about the problem in the VMware KB here. The problem can be resolved by upgrading the View client or by uninstalling the Windows 7 patches noted in the workaround here.