Contacted customer service and the rep tried to upsell me a special membership that guarantees better service in the future. But for this one, he said there's nothing he can do and he has no idea why the driver didn't leave the package after the repeated instructions I gave.

Great Comment! Would You Like to Convert It Into Review?

Terms of Service

Depending on what was inside the package, they can't always just leave it at the door, even if you sign the slip. If it was an "adult signature required" package, they are required to ID the recipient before releasing the package.

In the future, I would recommend having them hold your package at the nearest center to avoid having it sent back to the shipper.

Also, what is this "special membership" you're talking about? I've never heard of anything like that.