I received my first maven box 10 days late and immediately determined that $27 for 2 lipgloss was not a deal.I immediately called and had to leave a message to cancel my account because the lines were backed up,and that was all it allowed.

I clearly stated the purpose of my call and left my phone number. That was at least 15 days ago. A few days ago I noticed a pending charge on my account for the August box. I immediately emailed to again say to cancel and I then received a response that it would be 3 to 4 days before they could respond.

Today I received a shipping notice and finally was able to speak to a rather rude person after a long wait on the phone. I was told that they no longer cancel accounts by email, and that their phone messages were very backed up .....probably from ticked off people trying to cancel like me... And that I needed to actually speak to someone to cancel even though prior calls would only let me leave a message due to the ridiculous wait time. Anyway I asked if I could send the box back and was told they would issue a store credit only when they received my return but no charge credit.