Shipping & policies

Estimated Shipping

We currently ship to the United States and several other countries only by first class mail. For orders within the United States: Orders shipped via first class mail usually arrive within 2-5 business days after they are shipped. Most orders are shipped within one business day. If you need your package faster, please use or priority mail upgrade, found here: https://www.etsy.com/listing/122730255/priority-mail-upgrade-for-those-times?ref=shop_home_feat_4 This can be used for UNITED STATES orders only.If you need to upgrade to Express mail or need insurance on your package, please contact us first so we can set up a custom listing for you.For all orders OUTSIDE of the United States: Please note that all orders are taking a minimum of 2-3 weeks and up to 3 MONTHS for delivery after being shipped. Once we have shipped an item, we have absolutely no control over how long it will take to get to you. Any order over one pound will automatically be upgraded to Priority Mail.We provide a tracking number with every order. If your package shows as "out for delivery" or "delivered" and you have not received it, YOU must contact your local post office. This is not our responsibility and we will not contact them for you.We cannot be held responsible for any items/packages that are stolen or lost/damaged by the United States Postal Service.

Payments

Payments

We accept payments through Paypal and all credit cards through Etsy. If you need to cancel an order, please let us know as soon as possible. No order can be cancelled once it has been shipped.

Notice to Maine Residents: All sales from Maine will be subject to a 5.5% state sales tax.

International Taxes and Duties:International orders may have duty and/or tax fees that are due when your order arrives. This fee depends on your particular country. That is your responsibility as the customer to be aware of the duties and taxes for your country. It is illegal for us, (KL Confections, LLC) to pay the duty, taxes or fees to your country on your behalf since we do not reside there and it is your responsibility. All orders are labeled with the package contents on the customs form with proper values of the items in your package. It is illegal to mark a package as a gift or understate the value on the customs form. Please do not ask us to do this.

Returns & exchanges

Returns & exchanges

Refunds will be given only on orders that are canceled before they are shipped. Refunds can take up to 5 business days to process. If you receive the wrong item, we will replace it free of charge. (This will only apply if we sent you the wrong item, not if you ordered the wrong item.)No refunds will be given for lost or stolen packages. Once a package is given to the postal service for shipping, we no longer have control over that package. For health and safety reasons, we cannot accept any returns, please make sure that you have purchased only items that you want.