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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (33)

94%
would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

M Welch

March 2015

Anniversary ruined and bad experience!

We arrived at hotel and where greeted by lovely friendly staff who showed us to our room promptly.

However minutes after being in our room we realised the television was on and couldn't turn it off or switch channel. Therefore rang reception who sent someone up and failed to rectify the problem so left to return again and say we would be moving rooms. We gathered our things and waited about 20-30 minutes for him to arrive back to move us to new room but he never returned. Great start to the break. so we rang reception who sent a completely different person up to move us to a new room. When we booked the room it stated it was a special Easter package and we would receive an Easter egg. However upon arrival and inspection of the rooms there wasn't one present. So we rang reception where we spoke to a woman who didn't have a clue about it but said "oh I'll look into it". Later we did receive the Easter egg but if we had not asked not so sure we would have. The new room seemed fine but when we returned at night we noticed some lights weren't working but we made do. The next day we headed out and upon return our card for the door wouldn't work so we went down to reception to sort the problem and returned back to the room but yet again the card didn't work so we went downstairs again when they "sorted the problem" again but still didn't work so went down again and finally it worked. Later that night we were laid in bed when we heard dripping and when we drew back the curtains a huge puddle of water overflowing from windowsill was pouring on the floor and water was dripping from the top of the window. We gathered towels and dried the water up but could barely see due to the lights not working. The towels were soaked and clothes which had been left on chair next to window must have fell off and also got wet as well as bags!. We rang reception and although they moved us it was our second time in only just over 24 hours we had to be moved. In the previous room we had asked for firmer pillows to be sent to the room which we received. However when we moved to the other room and rang reception to provide firmer pillows again they had no clue what we where on about and denied doing firmer pillows even though we had them the night before. So when they arrived they where exactly the same as we already had so we took it upon ourselves to go into the old room as we still had key and retrieve the pillows we had previously. When we started to fall asleep there was a loud clanking and whistling noise which stopped then repeated itself throughout the night which resulted in very poor and broken sleep!. The next morning I went to take a bottle out of the fridge which had already been opened and was half full. We then started to get ready for breakfast so went to get a shower when we noticed dirty brown substance all around the shower head and on the shower head. There was also splatters around the ceiling near the shower head, 5* quality. Therefore neither me or my partner wanted to get washed using that shower so left the hotel without doing so. When we told reception we received a 30% discount but still had to pay over £200 for this experience!. Was meant to be a peaceful relaxing break but got off to a bad start and it just continued. Thanks for ruining what was meant to be a nice break away for our anniversary which turned into room changes, bad hygiene and upkeep, poor facilities and sleepless nights which will cost you over £200 for this unenjoyable experience. Not 5* quality or service!

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Colette Newport

March 2015

Much needed break

The hotel & staff were wonderful, helpful & pleasant at all times.

The room was superb. my friend & I were helped with everything we asked about. it was a fantastic break.

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C JOHNSON

March 2015

Short break

Excellent hotel in an excellent position

alec c

March 2015

A wonderfully relaxing place to stay

A haven of tranquility in a busy city.

Staff were superb and made our stay comfortable and relaxing. The hotel is superbly placed in the old town but within easy walking distance of the new town. We intend to return again soon.

Comfortable and superb location

And the location is excellent - easy access to Caste, grassmarket, Princes St, Royal Mile. I would definitely stay here again.

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e schroder

February 2015

so welcome

Going to a party else where but because we stayed in G&V it felt like a mini break because the attention to detail from greet to early bar then late bar and breakfast and checkout it felt like a holiday even though it was one night.wardrobe nightmare and with in minutes a ironing board and iron appeared.amazing breakfast selection that normally you have in a high class overseas hotel

Jane W

February 2015

G&V Royal Mile Hotel

Staff very friendly.

Hotel well situated for getting in & around town. Breakfast had a good choice.

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H Richards

February 2015

G&V Royal Mile Hotel

Great location, very friendly and efficient staff, spotlessly clean and great facilities.

J Beatson

February 2015

G&V

Definitely stay here again.

An would recommend it to anyone

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Mark Lucas

February 2015

Don't have a G&T, get a G&V instead.

Simply one of the best hotels I've stayed in.

Stayed the night before Valentine's as a surprise for my wife. Soon as we arrived, a doorman took my bag and escorted is to check in, both friendly and couldn't be more help. Great start. We were early but knew we could leave our bags and have a look around Edinburgh. The receptionist said our room was already available but it we wanted to wait a little extra, he could upgrade us. We both decided to take the room already available and had a little celebratory drink from the mini bar, reasonably priced. Room was lovely, quite small but fitted with all mod cons and we felt chilled immediately. Good in the restaurant was lovely (if a little pricey) and service was attentive and friendly. Both me and my wife loved this hotel and the entire experience was one we thoroughly enjoyed. G&V have a brilliant hotel here, ran by a fabulous, friendly staff. We will definitely go back at some stage.