You will be issued a Return Merchandise Authorization (RMA) number which will need to be included in your return package.

Send your package (with the RMA written on the outside of the package) and a copy of the Holistic Pet Info invoice/packing slip to:
Holistic Pet Info Returns16927 W. 71st Pl.Arvada, CO 80007

Once we receive your package, a refund will be issued using your original payment method.

Please allow 3-5 business days for your refund to be issued.

The above return policy applies only to OPENED PetAlive products purchased from Holistic Pet Info. If your product has not been opened/used, follow the Return Policy for Unopened Items at the top of this page.

Return Policy for NaturVet Products

Every product manufactured by the Garmon Corporation (NaturVet items) is covered by a 100% Money Back Guarantee -- directly from NaturVet.

If you are dissatisfied with a NaturVet product, simply send a letter stating
your reasons and include your name and the Holistic Pet Info receipt* and mail
it to:
The Garmon Corporation
Attention: Returns Department
27461 Via Industria
Temecula, CA 92590

* Be sure to include the Receipt that was emailed to you when you placed
the order. The receipt contains the price you paid for the item. The Packing
Slip that is shipped with your order does not show the price.)

All refunds will be processed within seven working days and you will be mailed a check from NaturVet in the amount of your purchase price.

NaturVet will only accept returns on products that they manufacture. Do not send them products you have purchased from Holistic Pet Info that are made by other manufacturers.

Do not ship opened/used items to Holistic Pet Info. Opened/used products must be sent to NaturVet at the address listed above.

If your NaturVet product has not been opened/used, follow the Return Policy for Unopened Items at the top of this page.