Net Engagement Score by Category

It’s Monday Morning….aaaagggghhhh!

Every day your employees decide just how enthusiastic and committed they are to go to work and give their best effort. How often do you think about their decisions? Yearly? Monthly? Weekly? What efforts do you try to improve engagement? Chances are they are the wrong ones. The real keys to driving engagement are rarely mentioned in the articles and books you’ve read and the consultants with whom you’ve talked. There are four things you need to do on a daily basis. Only four. (We’ll keep it a secret for now but contact us for more.)

What if you could figure out just where your organization is at whether it’s a small- or medium-sized business, non-profit or church? We use Net Engagement Score By Category (trademarked by 4ward Associates). It’s similar to Net Promoter Score (trademarked by Satmetrix, Bain & Co., and Fred Reichheld) and their eNPS but with one major difference.

NES is based on one question and a comment. The net score is determined by subtracting the portion of “disengaged” from the portion of engaged employees (i.e. those that are enthusiastic and committed). A negative score means you have more disengaged than engaged. The comments let you know which of the major areas are the weakest. Are you missing a foundation of organizational trust? Solid leadership? Or failing in the area of daily motivation?

Net Engagement graphic representation showing a NES for each major category and overall. In the example shown in the link, this organization has a NES of 0. There are just as many disengaged (i.e. dreading going to work and apathetic about the company’s success) as there are engaged. Overall success movement will be neutral. It’s going to be hard to create change in a positive direction. This example also indicates that trust is low and steps need to be taken to improve this before anything else.

Contact us at 4ward Associates to learn how to create the success your organization deserves.