Small Business Internet FAQ

Below is a list of common questions about our business Internet service. If you can't find an answer to your question, give us a call at 1.866.984.3001 between 8:30am and 5pm EST, Monday through Friday.

General Support

After you place your order, we will send you a self-installation kit. Installation and activation should take less than one hour. If you have any questions, contact our 24/7 live Internet technical support at 1.800.240.5019.

Yes, for all high-speed Internet products other than our fiber Internet. Our 30-Day Money Back Guarantee provides that if, for any reason, you are not completely satisfied with any FairPoint High-Speed Internet service, you may cancel your service within 30 days of your service ready date and receive a refund for any fees you have paid to FairPoint. We only ask that you return the modem and any other equipment within 30 days of cancellation to avoid any equipment charges.

FairPoint offers modems or wireless gateways for lease or purchase. Our Modem Lease Program offers a low-cost, convenient option for equipment optimized for use with FairPoint High-Speed Internet service. If any trouble arises, FairPoint will provide technical support and replacement gear at no cost to you. Modems and wireless gateways can be leased for $3.00 or $5.00, or purchased for $49.99 or $74.99, respectively.

Your Internet service includes up to 9 fairpoint.net email accounts. Multiple email accounts allow other household members to have their own private email accounts or you can have personal and business email accounts. You can set up your additional email boxes with our account management tool.

Where Do You Live?

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and customer support information that is relevant to your service
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Service and offer eligibility, as well as
customer support resources, may differ based on street address in
your area. Information shown to you on our site may not apply
depending on your exact service location. Please contact us at
1.866.984.2001 so we can provide the most accurate information.

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FairPoint Coverage Map

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