Job Description

As a Process Assistant you will be responsible for administering the full life-cycle of an apprentice.You will set up new apprentices and coordinate with the Apprenticeship Officers, providing system support and setting up any relevant e-learning modules. You will provide customer service by email and phone.

Essential Skills

o Excellent communication skills and experience of being able to deal with the management of casework, queries and policy issues, leading to the resolution of exceptions.o Ability to work to strict deadlines and follow detailed policy documentso Excellent organisational skills, with attention to detail, accuracy and good problem solving skillso Experience of dealing with difficult conversationso Effective team player and work equally as well on their owno Experience of providing a high-quality customer service, which creates confidence and trust

Desirable Skills

o Experience of working within a finance-based environment.o MS Excel skills and experience of other MS products, such as Accesso Experience of Oracleo Experience of working with teams across multiple siteso Good negotiating/decision making skills

Please call Ollie or Arran on 01904 628741 or email if you wish to discuss the role in more detail.