Performance Prism

Evaluating the
Organisation

McKinsey Seven S

Hard Ss, Strategy, Plans, Goals, Environment, Competition, Customers, Questions, What is our strategy?, How do we intend to
achieve our objectives?, How do we deal with
competitive pressure?, How are changes in
customer demands dealt
with?, How is strategy adjusted
for environmental
issues?, Structure, Organisational, Relationships, Power and Control, Questions, How is the company/team
divided?, What is the hierarchy?, How do the various
department coordinate
activities?, How do the team members
organize and align
themselves?, Is decision making and
controlling centralizedor
decentralized?, Where are the lines
of communication?, Systems, Procedures, Processes, Questions, What are the main
systems that run the
organisation?, Financial, HR, Communications, Document Storage, Where are the controls and how
are they monitored and
evaluated, What internal rules and processes
does the team use to keep on
track?

Soft Ss, Shared Values, Beliefs, Objectives, Questions, What are the core values?, What is the
corporate/team culture?, How strong are the values?, What are the fundamental
values that the
company/team was built
on?, Style, Behaviours, Questions, How participative is the
management leadership
style?, How effective is that leadership?, Do employees/team members
tend to be competitive or
cooperative?, Are there real teams or
just nominal groups?, Staff, Functionality, Education, Background, Questions, What positions or
specializations are represented
within the team?, What positions need to be filled?, Are there gaps in required
competencies?, Skills, Core Competencies, Questions, What are the strongest skills
represented within the
organisation?, Are there any skills gaps?, What is the company/team
known for doing well?, Do the current employees/team
members have the ability to do the
job?, How are skills monitored
and assessed?

Elements of Strategy, Arenas, Where will we be active and
with how much emphasis, Product Categories, Market Segments, Geographies, Core Technologies, Value Creation, Vehicles, How will we get there?, Internal Development, Joint Ventures, Licensing/Franchising, Acquisitions, Differentiators, How will we win?, Image, Styling, Customisation, Price, Staging, What will be our speed and
sequence of moves, Speed of expansion, Sequence of initiatives, Economic Logic, How will we obtain our returns?, Lowest costs, Scele, Scope and replication, Premium prices, service, features