Who is Participating?

There used to be a reconciliation option in the calendar as well. I know when I set up new blackberry devices in the past, only 200 items or 2 weeks (whatever was greater) was sync'd, but that was for mail. Most of my clients have transitioned to android or iOS devices instead of upgrading BES, so if a reconcile all or delete/resend of service books doesn't do it, I'm not sure what else to tell ya :-/.

You could try backing up the device, doing a wipe/reload on it and try configuring the sync again.

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Thanks piattnd. those posts don't look like they pertain to BB synched with a BES server. also those options are in older verison of BB software. I think it's an outdated post not pertaining to BB 7.0 or greater software