Opening times

Clinic reviews

2.2 Stars - 07-10-2016 - Kate

I haven't used this surgery before so I am unaware of how they are on a daily basis dealing with sick animal however, I feel no compassion was given when I had to put my little dog to sleep. The whole experience is traumatising enough but to feel that the person doing it doesn't care. I am aware it is something they do everyday however it wasn't for me and I just felt a little more empathy could have been given on one of the most saddest days of my life.

Vet Response

We are sorry to hear this was your experience at our practice. We fully agree with your expectation on having an empathetic experience on one of the saddest days in your life. We apologise if you did not receive that, but also do not recognise this behaviour from any of our vets. We take this very seriously, and would appreciate if you could contact me on Portsmouth@companioncare.co.uk so that we can look into this matter. Once again, we are sorry if you experienced this level of service, and we are sorry for your loss.
Kind regards
Antony Bielovich11-10-2016

5 Stars - 15-06-2016 - laura

Roberto and his colleague took great care and compassion on one of the hardest days of my life I had 15 years of love and loyalty from my dog romeo and they helped him slip away with great dignity so thankyou Roberto for your care and professionalism! Laura lane x

3.2 Stars - 29-09-2015 - Jason

I am appalled at the cost of a consultation and in particular a second consultation, requested by the vet, to check the first course of action was working. I work very hard to earn £10phr and the fee levied of £29 for a 4 min consultation is awful. Assuming you block periods of 15mins prorating either £34 or £29 x 4 equals over £120 an hour. I don't even think the prime minister earns that kind of money!
We're grateful we could be seen on a Sunday which is convenient for us and everyone is very polite. However, we've seen 4 different vets on the 4 occasions we've visited and if we're honest we no longer feel comfortable coming and will opt in future for a more personal service with a practice that has some continuity. We love our dog and no one said dog ownership is without cost but £29 for 4 mins is too much and even beats my dentist who charges £18 for 3 mins!

Vet Response

Thank you for your comments Jason. We feel our consultation fees are fair and competitive, and are typical for our region. I am glad you value the opportunity to be seen by our vet on Sundays, for which you pay the normal fees. This is not the case at some other vets when call out fees apply as they are closed. As much as we would like to have all our staff working 7 days a week so that we can provide consistency in availability, unfortunately that is not possible due to various legal, humane and business reasons, and so we do have to rota our staff on the weekend. Consequently, our weekends have a rolling pattern so that all staff get a chance to work them. Unfortunately, that does mean we cannot promise that you see the same vet every Sunday. I think I am correct in saying this restriction probably applies to all the vets with weekend opening hours. I hope you find this information useful if you review your decision to go elsewhere.
Once again, thank you for your comments.
09-10-2015

1.8 Stars - 21-08-2015 - Michelle

Thank you companion care for forcing my hand to change vet. You were so unhelpful forced me to look for a different vets. I have an elderly dog who can no longer get in and out of a car. I needed some more flea treatment but they said I had to take my dog into the vets before they gave him anymore. I explained my problem about not being able to get my dog to the vets anymore as he cannot get in the car and they just said there was nothing they could do. Can't believe they can be so unhelpful and uncaring guess they are only interested in the money not actually helping our animals live a more comfortable life. Well so glad this happened now as I have found a lovely vets where they were so helpful, kind and compassionate. Harbour vets in London road North end thoroughly recommend them.

Vet Response

Veterinary surgeons have to follow the Code of Professional Conduct that states that Prescription Only Medicines (POM-V) can only be prescribed for a patient under Veterinary Care. I can only presume that the flea product requested for your elderly dog was a POM-V product so could not be dispensed unless your dog had been seen by us within the last year. I am very sorry but these are guidelines set out by the Royal College of Veterinary Surgeons that we, as Veterinary Surgeons, have to follow regarding prescription medicines.
I must however apologise that you were not offered other non- prescription flea treatments that are freely available to anyone over the counter without having to be seen by the practice within the last year. I am also sorry that you were not offered a home visit, which we do for patients unable to come into the surgery, and offer my sincere apology.
01-09-2015

5 Stars - 06-03-2014 - casey0528

I have used these vets for mant years and cant praise them enough for the compassion and proffessional manner in which they care for and look after your pets and tou when you have to make that final trip to see them with a beloved pet