How to get service for Surface

If your Surface product needs service, first, check to see if your Surface is registered. If is isn't, register it. Then, request service for your Surface online.

When you request service online, we'll check to see if your device is still under warranty. If it's out of warranty, you may need to pay a service fee.

You'll need to send your Surface to Microsoft for servicing. Before you do, take steps to prepare your Surface, like backing up your files and data.

When you get your Surface back from servicing, you'll need to take some steps to set it up again for use.

Before you begin requesting service for your Surface, there are some troubleshooting tips you can try, including running the Surface Diagnostic Toolkit to check for any issues you can resolve without servicing.

Your Microsoft account is the email address and password you use to sign in to your Surface and Microsoft services like Outlook, OneDrive, and Xbox Live. If you don’t have a Microsoft account, you can get one for free.

If those things don’t work, search this support site (the one you're on right here) for info on how to fix your specific issue, or see Surface model help and browse the topics related to your Surface model. If you still can't troubleshoot your issue, see the "Requesting service" section below.

Requesting service

If none of the previous solutions have resolved your issue, you can send in your Surface to be repaired by Microsoft.

Go to Device service and repair, sign in with your Microsoft account, and follow the on-screen instructions. You’ll find out if your Surface is in or out of warranty and how much it’ll cost, if applicable. If your product is eligible for service, you’ll get a shipping address so you can send it in, or if you have Surface Studio, an agent will help you. Continue to Frequently asked questions, below, for more details.

After you’ve opened your service request, we’ll send you an email with shipping instructions.

If you don’t have Microsoft Complete, the cost depends on which Surface you have. You can see the service fee during the service request process at Device service and repair.

If your Surface is no longer covered by your Standard Limited Warranty or Microsoft Complete Extended Service Plan, you may be eligible for out-of-warranty service for a fee. The chart below outlines the out-of-warranty service fee by device type.

Out of warranty pricing includes applicable taxes with the exception of Canada, India, and United States.

Product

Price (USD)

Surface Headphones

179

Surface Book

599

Surface Book 2 - 13.5"

599

Surface Book 2 - 15"

649

Surface Go

249

Surface Laptop 2

450

Surface Laptop (1st Gen)

450

Surface Studio 2

899

Surface Studio (1st Gen)

899

Surface Pro 6

450

Surface Pro (5th Gen)

450

Surface Pro 4

599

Surface Pro 3

Discontinued

Surface 3 (LTE)

Discontinued

Surface 3

Discontinued

Surface 2 (4G/LTE)

Discontinued

Surface 2

Discontinued

Surface Pro 2

Discontinued

Surface Pro 1

Discontinued

Surface RT

Discontinued

If payment is required for the service, you can pay with a credit card.

It typically takes 3–12 business days to get your Surface back after you ship it to us, depending on where you live and barring any inventory or shipping delays. For Surface Studio, an agent will help you and it may be shipped back to you faster.