Managed Help Desk Services

BITS offers our clients a fixed rate plan for the complete management and support of your organization’s IT needs. BITS also brings to the table unique business advantages for our clients, such as: monthly reporting of your systems; a strategic road map to help you budget for the future; full documentation of your IT infrastructure including licensing, hardware and software procurement; and third party vendor management.

Remote Computer Support

With our Managed Help Desk Services we are always available when you need us. For the home user that just needs help connecting to the internet or the business owner needing someone to support his employees, we are there for you. Just call us and we will assist you with your technical issues. If you are looking to have the advantages of technical support available without the need for full time on-site tech support we have the right solution for you. We also provide supplemental IT services and temporary coverage when your In-house technical support team is away or too busy.

Whether it’s computer support, implementation of cloud computing applications, server management, network installation and updates or telecommunications, we provide a full-time staff that understands the importance of efficiency, security and the crucial role that budgets play in company IT decisions. Contact us today and see how we can help you with your specific IT needs.

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Testimonials

The quick IT office analysis you did was very informative and how you explained things so I could understand without making me feel like an idiot was very much appreciated. Your crew did a great job rewiring my entire network and they installed it so it blends well and you don’t notice it. The changes you suggested and effectuated have resulted in an incredible increase in my speed. Wow what a difference!

Bill SchneiderOwnerBusiness GPSFairfax, Virginia

BITS has always kept our systems up and running. They always solve our issues in a timely manner. They truly understand their customers needs.