IT Mission & Goals

Mission Statement

Department Objective

The City of Augusta is making investments in information technology solutions, which through careful planning, cooperative business, and technical execution, will provide a return on investment in the form of improved services.

The Department is enthusiastic in performing the task of researching and delivering new technology while never losing focus on the critical role of maintaining the current technical infrastructure and providing exceptional customer service to all agencies.

Primary Responsibilities

Provide support for desktop equipment through help desk and on-site customer assistance

Provide network infrastructure to support city computer operations and information transfer

Provide for the procurement, development, upgrade, and support of business software for customer departments

Support radio and telephone communications for City departments

Ensure security and integrity of Augusta’s network and data

Goals

Strive to ensure effective technical and fiscal management of the Department's operations, resources, projects, and contracts

Provide superior support to all customers

Deliver a final product that best meets the technology needs of the users and enhances their productivity

Work with customers to improve business operation by thoroughly understanding their business needs and by planning, implementing, and managing the best information technology solutions