Merchant Feedback History

Item never arrived and took aver a month to get a refund.
AVOID THIS SELLER

Jaaark

18 September 2014

Negative

It's been a month and no sign of headphones. Given 2 e-mails now with no response.

alexfraser

14 September 2014

Negative

same story as everyone else no item received ignored my emails !! why are play allowing them to continue to trade on the website raging !!

supersweet10

07 September 2014

Negative

Ordered two sets of headphones for traveling, Items were not received. After emailing them all i got was copy and paste emails. (39 days after) NO REFUND OR ITEM RECEIVED & they have stopped replying to emails. Awful company DO NO ORDER FROM THEM.

Phil4717

06 September 2014

Negative

Same as many other posts - my items never arrived and the seller is not responding to queries or request for refund. This appears to be a scam and I suggest no one use this seller. Play.com should also investigate.

AndrewL123

05 September 2014

Negative

The same as negative comments left by others. Non delivery of item, failure to reply to emails, 5wks since my item was supposedly dispatched, no sign of a replacement and silent on my request for a refund. DO NOT USE

Dionne78

03 September 2014

Negative

Waited for one month for an item. Recieved what seems to be standard email of its lost in the post but since then I have no response, I am out of pocket, have an upset 9 year old and nothing seems to be being done about this company. DO NOT USE

claire0407

02 September 2014

Negative

i have now contacted the credit card company to reject the claim as the goods have not arrived and you have not responded to two e-mails

fuckwits

01 September 2014

Negative

Terrible - same as everyone else. ordered 16/08/2014 now on 01/09/2014.
no replies from merchant after initial email and then a missing item notification. Have now filed a FairPlay claim and have to wait another week. DO NOT USE

Djaants

01 September 2014

Negative

Like many others items not received (2 sets of headphones) - seller contacted me after I complained saying they had been dispatched but 1 month later surprise, surprise they have not been received. DO NOT USE

ianjo13

30 August 2014

Negative

Same story as everyone else, never received item, emails ignored, reported to Play.com

gt550man

26 August 2014

Negative

AVOID. Like other recent negative reviews I purchased a month ago and apparently they have sent a TV with no tracking! Still chasing for refund. Reported to Play, this seller should not be allowed to sell. Criminal.

ecfcsi

22 August 2014

Negative

One of the worst experiences I have ever had purchasing an item. At first it was never received then the seller does not respond to your emails I doubt the item was even sent I the post terrible customer experience.

bobdizzle

21 August 2014

Negative

item never arrived, reported to play

DAVEYM1

19 August 2014

Negative

been two weeks received nothing,same email as everybody else ,wait 10 days,do not buy of these conmen AVOID !!!!!!!!!!

carl1970

18 August 2014

Negative

DO NOT BUY FROM THIS SELLER ! Play need to remove them, I have had exactly the same experience as Phil4717. No goods, cut and paste comunication and no refund after nearly 3 weeks ! Shocking service.

leeiom76

18 August 2014

Negative

ordered 11 days ago, should have been delivered by the latest 5 days ago, still haven't received this item. No contact from company. Why has play let this company able to advertise considering the amount of people who have not received there goods.

lieseb

17 August 2014

Negative

AVOID! Lost item. sent them an email. Got a copy and paste email saying contact them in 10 days after dispatch (already on the 15th day) emailed them again, (2days later) was then asked to contact royal mail myself. 20days now still no refund. AVOID!

Phil4717

16 August 2014

Negative

AVOID AT ALL COST!.. ordered my item 3 weeks ago and after a robotic emial "lost in post please allow 10 days" I requested a refund and suprise suprise no further contact PLAY better resolve this and get rid of conmen like this

ragman85

15 August 2014

Negative

Avoid this company. I regret my TV did not turn up and their one e-mail to me was a copy/paste standard reply simply saying it had been posted. Have received no other communications from them. I'm surprised play.com allow them to trade on here.

Andy1121

15 August 2014

Negative

Item failed to arrive, after emailing nobody got into touch with me... had been 9 days since I ordered this item and counting.

TevezRooneyRonaldo

07 August 2014

Positive

super fast service

mallysmith

01 August 2014

Positive

this is my second of these and are great value

radar119

02 July 2014

Neutral

Product delivered inside the mail box in perfect conditions although I found the envelop was open.

JohnBirm

30 June 2014

Positive

Bargain!

Karilas

18 June 2014

Negative

Only a complete idiot sends a £250+ item unrecorded and untracked.
Not surprised it got 'lost in the mail'. Their support was absolutely abysmal from start to finish.
Eventually received my item after re-sending it tracked + recorded.

DrMatsutsu

13 June 2014

Positive

Excellent price with free delivery for the item I ordered. Thanks, weg.

wegb43

12 June 2014

Positive

superb service arrived next day no problems

dave2424

31 May 2014

Positive

great playtrader!

tombo88

10 May 2014

Positive

Very impressed at how quick it was delivered.

slightlybored99

14 April 2014

Positive

delivered on time.... Thanks..

jannno

03 April 2014

Positive

No probs.

incuboid

25 February 2014

Positive

great price many thanks

nannylou

15 February 2014

Positive

Cheap and quick sending, thank you

green777

12 February 2014

Negative

PLEASE DO NOT USE THIS SELLER!!! Ordered item stating 3-4 days, 21 days later AFTER my daughters b day still no item and seller didn't careless. Only just getting a refund 1 month after ordering. Customer service sucks, just head to amazon folks!!

Lozandsoph

05 February 2014

Positive

Excellent product & delivery on time.

sijiajayi

04 February 2014

Neutral

I was sent the wrong motherboard but on the plus side they agreed to a partial refund.

Witherz1986

01 February 2014

Neutral

Refund for item 'lost in post' promised in 10 days, had to remind them after 12. Eventually got it, but sensed they were dragging their heels for as long as possible.

ryjoco

30 January 2014

Neutral

Product was perfect when it eventually arrived. Don't use them if you are in a hurry though as it took 1 week for it to be dispatched, and another 10 days to arrive, after much chasing.

playmobiladdict

28 January 2014

Negative

We have not received this yet despite the order status being dispatched! It was for my daughters 8th birthday on Friday so I very disappointed.

Shellandgrant

19 January 2014

Neutral

Original item never arrived. After contacting the seller it was quickly despatched and arrived OK. I am unhappy that they claimed the item was lost in the post, when it was never marked as despatched and shown as being processed in the warehouse.

Delboy1952

18 January 2014

Positive

Goods as described, quick delivery, would buy from again.

fugazi9999

18 January 2014

Positive

A fantastic mp3 player with FM radio perfect and at a great price.also a free upgrade to 4 gig great

johnsurfer

18 January 2014

Positive

Pleased with toy. Came on time.

pipercrump

15 January 2014

Positive

Great value.Thank you.

omen1976

21 December 2013

Positive

Arrived quickly and well packaged. A Christmas present so yet to try it out.

cjsmum

13 December 2013

Positive

Great price, super quick dispatch, great seller!

abc123fffff

29 November 2013

Neutral

the delivery was longer then what was the estimate of 3-4 working days but it was sign for which was safe way of delivering for both sides. otherwise no problems at all. seller sent me emails about progress.

whitefog

27 November 2013

Negative

was not happy with the late delivery as it took a week to arrive but was pleased with the product.

500supersnake

26 November 2013

Positive

Perfect. Great Headphones. Great Seller

zombieroom

13 November 2013

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