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FAQs

It can be very concerning to find a lost pet and most of us want to find the owner as quickly as possible. Unfortunately, at this time, there is not a way to match the collar with the owner. Please contact your local authorities to understand what services are available in your area to help locate the owner.

This very rare incident occurs when the collar is worn longer than designed. We recommend it not be worn more than 12 hours per day. Please discontinue using the collar until the affected area has healed and consult a veterinarian if necessary. This situation is not limited to static correction collars; it can happen with any collar your pet wears for too long.

The Test Light Tool is used to tell if your collar is working properly. Hold the tool against the contact points and activate the collar. The tool will light up if the collar is activating. For a remote trainer, activate the correction using the transmitter. For a fence, move the collar near the boundary, holding the collar at your dog's neck height. For a bark collar, activate it by rubbing the contact points against a rough surface.

The proper fit and placement of your receiver collar is important for effective training. The contact points must have direct contact with your pets skin on the underside of their neck. To ensure a proper fit, please follow these steps:

Make sure that the battery is not installed in the receiver collar.

Start with your pet standing comfortably.

Center the contact points underneath your pets neck, touching the skin. If your pet has a long or thick coat, consider using the long contact points to reach through the fur. These can be purchased online or from our Customer Care Center. Note: It is sometimes necessary to trim the hair around the contact points to make sure that contact is consistent.

Check the tightness of the receiver collar by inserting one finger between the end of a contact point and your pets neck. The fit should be snug but not constricting.

Allow your pet to wear the collar for several minutes then recheck the fit. Check the fit again as your pet becomes more comfortable with the receiver collar.

Trim the collar as follows:

Mark the desired length of the receiver collar with a pen. Allow for growth if your pet is young or grows a thick winter coat.

Remove the receiver collar from your pet and cut off the excess.

If your receiver has a nylon strap, seal the edge of the cut collar by applying a flame along the frayed edge.

If your collar is a QuickFit collar, it is designed so you can quickly attach and remove the Receiver Collar from your pet while maintaining the desired fit.

With the Snap Buckle fastened, thread the collar through the Metal Buckle .

Slide the excess collar through the “C” Loop on top of the Snap Buckle. This will hold the excess collar in place.

Once the collar fit is determined, use the Snap Buckle to remove and replace the collar.

Once you have placed the receiver collar on your pet, it is time to find the Stimulation Level that is best for him. This is called the Recognition Level. A slight change in your pet’s behavior, such as looking around in curiosity, scratching at his collar, or flicking his ears, indicates the Recognition Level that is best for him. Follow these steps to find your pet’s Recognition Level.

Starting at the lowest level of stimulation, press the stimulation button continuously for 1 to 2 seconds.

If your pet shows no reaction, repeat the stimulation level several times before moving up to the next stimulation level and repeating step 1.

YOUR PET SHOULD NOT VOCALIZE OR PANIC WHEN RECEIVING STIMULATION. IF THIS HAPPENS, THE STIMULATION LEVEL IS TOO HIGH AND YOU NEED TO GO BACK TO THE PREVIOUS LEVEL AND REPEAT THE PROCESS.

Move up through the stimulation levels until your pet reliably responds to the stimulation.

If you have tried the highest level of stimulation and your pet continues to show no response, check the fit of the collar. Then go back to step 1 and repeat the process. If this still does not yield any results, your pet’s hair may need to be trimmed around the contact points or loops.

If you have tried all of these steps and your pet continues to show no reaction to the stimulation, use the test light tool to make sure stimulation is working. If after completing all of these steps your dog still does not indicate he is feeling the stimulation, please contact our Customer Care Center.

Eliminate one misbehavior or teach one obedience command at a time. If you move too fast with training, your pet may become confused.

Be consistent. Correct your pet every time he misbehaves.

Unless you can supervise him, it is recommended that you restrict your pet from situations in which he has a history of misbehaving. However, setting up a situation as a training session can dramatically improve your chances of success.

If your pet reacts to the tones by hiding or acting fearful, redirect his attention to a simple and appropriate behavior, such as the “sit” command.

Pets should be at least 6 months old before using the Trainer.

Only let responsible family members use the Trainer. It is not a toy!

Other pets in hearing range will be affected by the training tones. Therefore, training sessions should be conducted out of hearing range of other pets.

Never use the Remote Trainer to correct or eliminate any form of aggressive behavior. If you are unsure if your dog is aggressive, please consult your veterinarian or a certified trainer.

Troubleshooting

Check batteries or check battery charge of collar and battery in transmitter

Check the correction on the collar with test light

Reset collar if necessary

Make sure the contact probes or contact loops are making skin contact. This is where the static correction is delivered. If you have the Elite Pendant Remore Trainer, make sure the collar is only hooked through the loops once.

Increase the correction level

Purchase long contact points

Ensure proper collar fit. Place the receiver on dog’s neck close to the ears. Fit should be snug, allowing 1 finger to fit between the end of the contact point and the dog’s neck.

This very rare incident occurs when the collar is worn longer than designed. We recommend it not be worn more than 12 hours per day. Please discontinue using the collar until the affected area has healed and consult a veterinarian if necessary. This situation is not limited to static correction collars; it can happen with any collar your pet wears for too long.