In a FAST-PACED, competitive business environment, it is increasingly important to maximize the potential and performance of your staff with new and dynamic approaches. Fun and Gains does just that. It is filled with results-based activities, games and sales contests to motivate and energize your staff. Following on from the author?s successful book The fun Factor, Carolyn Greenwich draws on over 30 years of sales and customer service experience to present a collection of energetic and stimulating ways of getting the best out of your employees and allowing everyone to have fun in the process. Through a host of lively activities, Funs and Gains will help you: Revitalize staff performance, Stimulate new ideas, create winning attitudes, inspire new goals, increase sales and productivity, promote an exciting, motivated work environment. Managers, team leaders, call center supervisors, trainers and human resource executives alike will find this book an invaluable tool to improving results, based on tried ans tested methods by Carolyn and a number of experienced, successful managers acknowledged for their contribution. The book includes a CD ROM of forty-six useful tools and certificates that can be printes out to use in the activities or present to winners.

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