What Will I Learn? Gain a clear understanding of the fundament aspects of customer service and apply them within your business environment. Improve your communication process and how to effectively communicate with customers. Learn how to continuously refine your customer service strategy in order to achieve the best possible...

What Will I Learn? Gain a clear understanding of how to communicate with customers in a business environment. Improve your communication skills and create a first, good impression and gain the trust of customers. Learn what it takes to deal with customer questions and queries and find solutions to every one of them. Learn how...

What Will I Learn? Learn what it takes to deal with guests’ questions and queries, while working in the front of house operations. Learn what truly exceptional customer service is in the hotel industry and take your career to the next level. Learn how to take the necessary steps to gain employment in the hotel industry. Become...

The CRM Course is split into the following modules:
An Introduction into CRM
The Importance of Customer Relationships
Understanding Customers and the Effect on Engagement
Measuring and Monitoring CRM for a Successful CRM Strategy
Developing and Maintaining Relationships through Engagement
Preparing for Strategy Meetings...

Module 1 A Short Introduction to the Concept of Retail Management So, in this first module you are going to learn the following: What we mean by retail management How to get involved in this industry How your career can progress in retail management Plus much more... Module 2 Understanding the Role of Merchandising...

What You Will Learn This course comprises of eleven information packed modules, these include: Get an oversight of customer service from what it is to the different types to why it is so important for you, your client and your business moving forward. Understand your customers, find your niche and get a firm understanding of...

What you will Learn This course offers you five informative modules, each one giving you valuable information and insight into customer relationship management and providing you with the knowledge and skills you need to implement this solution into your workplace. Learn what CRM is and why it is so important to focus on your...

The Retail Customer Service Course is split into the following modules:
An Introduction to Retail Customer Satisfaction
Understanding the Importance of Communication
Effective Non-Verbal Skills in Customer Service
Assessing Customer Service Levels
Handling Customer Complaints
Final Assessment
Assessment
To...