ITIL Archive

ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). In this blog, service management trainer, consultant and author Claire Agutter discusses her book ITIL® Foundation Essentials ITIL 4 Edition – The ultimate revision …

ITIL® 4 is due to be released in February 2019, and big changes to the world’s most popular IT service management framework are expected. You can pre-order your copy of ITIL Foundation, ITIL 4 Edition here. Here’s what we know about the …