Non-Emergency Medical Transportation for WellCare Tennessee Members

Transportation is provided to WellCare Members who require transportation assistance to approved healthcare services.

Call Southeastrans to arrange non-emergency medical transportation services to covered medical services at least 72 hours (three calendar days) in advance of the appointment date. You can schedule up to 30 calendar days in advance. To schedule, change, or cancel transportation, contact:

Making Transportation Arrangements

When scheduling transportation have the following information ready for the Customer Service Representative:

Member’s ID number as it appears on their plan identification card

Member’s full name, phone number, address, date of birth and county of residence

Specify any special needs (oxygen, escort) when you schedule the appointment

An emergency contact’s name and phone number

Destination information – address, phone number, doctor’s name, type of appointment, and the name of the medical facility that you are being transported to

Member’s mobility status (walking, wheelchair, stretcher)

Member’s room number (for stretcher only)

Standing Orders

If you go to the same type of appointment two or more times a week, please have your social worker or case manager at the facility call our Special Services Representatives department at 1-844-260-4715.

Canceling or Changing Transportation Arrangements

If you need to change or cancel your ride, please call the Southeastrans Reservation and Assistance line at 1-844-260-4715 as soon as possible.

Service Area

WellCare members are provided transportation services to and from facilities originating and ending in a covered service area and must be within fifty (50) miles (one way) of the service pickup in a covered county. This includes transportation within the state of Arkansas as well as covered counties in Arkansas going to covered counties in Tennessee.