System requirements

We've made sure Online Banking works with a wide range of PCs and Macs. So the chances are you're ready to start banking online.

PC requirements

Windows 2000 or later - including XP, Vista and Windows 7.

Browsers

Microsoft Internet Explorer version 7 and above

AOL 8.0 and above

Firefox 3.5 and above

Opera 10.0 and above

Safari 4 and above

Google Chrome 7 and above

Please note that new versions of supported browser may not be compatible with older operating systems.

Macintosh requirements

OS 10.4 or later.

Browsers

Safari 3.2 and above

Firefox 3.5 and above

Opera 10 and above

Google Chrome 7 and above

Please note that new versions of supported browser may not be compatible with older operating systems.

You can typically access our Online Banking service from portable devices such as iPhones, even though we don’t offer helpdesk support for portable devices.

Using a different setup?

If you have an earlier version of Microsoft Windows and Microsoft Internet Explorer, Mac OS X 10.3.9 with Safari or Firefox, or Firefox with an operating system such as Linux - you may also be able to access Online Banking.

Common questions

First time user

Problems logging in

First time user

How do I activate Online Banking?

Did you enter your Debit Card details during sign-up? You're probably already enjoying the benefits of Online Banking. Right now you can check your balances, recent transactions and statements in real-time. You can also transfer funds between your NatWest accounts.

If you would like to use Online Banking to its full potential, you'll need to order a card-reader. This is quick and easy to do.

Simply log in to Online Banking and select 'Change Settings' and then 'Order Card-Reader'. Once you have activated your Card-Reader you will be able to pay bills, manage standing orders and direct debits, make payments to friends and much more.

If you didn't receive instant access to your accounts, then you will have received a Customer Number and under separate cover an Activation Code in the post.

To activate the full version you need:

Your Customer Number - A 10-digit number, which includes your date of birth.

Lost your numbers?

Problems logging in

Forgotten your details?

Everyone does it - accidentally pressing the wrong key when logging in. Don't worry - just give it another go, you get two attempts before being locked out.

Need a reminder?

Your Customer Number - You were given this when you signed up for Online Banking. It's your date of birth, followed by up to four digits. Can't remember it? Simply re-submit your details and you should be able to access the service straight away.

Your PIN - You chose this when you registered for Online Banking. Can't remember it? Simply re-submit your details and you should be able to access the service straight away. Once you receive them, simply set your new PIN online.

Your Password - This was set by you when you registered. It's between six and 20 characters and may contain both letters and numbers. If you can't remember it, just re-submit your details and you should be able to access the service straight away.