Ann Cannon Brown has done a remarkable job of building an online yarn empire for herself. Since I started purchasing from Elann four years ago, Ann has continually updated the site's technology. In late October 2000, she completely relaunched the site.

New features include an auto-email function to email you your password when you forget it, an auto-email function to email you confirmation of your order, three new search engines, and a new index of all the latest products added to the site.

Elann also now offers a new member discounts program on books. Every book you purchase from
Elann now comes with vouchers, each worth $2.50 USD off a $25.00 USD yarn purchase. Each book displayed at the website now
shows the number of vouchers you'll earn when you purchase it, and the
number of vouchers shown will automatically be added to your customer
account when you go through the checkout, and then automatically deducted
from your future yarn purchases.

Bravo Ann!

A monthly newsletter tells of new specials, closeouts, and oddballs. Books come individually wrapped in paper to prevent damaging the cover -- a very nice touch.

"For years Ann has promptly answered my MANY questions via e-mail and
always within 24 hours but usually within a few hours. And if she no
longer carries the yarn I want she has an even better alternative. My
orders have always arrived quickly and in perfect condition. It is such a
delight to order from Elann's. Ann is a very gracious lady. Thank you
Ann!" sbgally, 7/13/01

"I, too, have been using Elann for several years. It is by far my favorite
on-line shop. Very seldom can I find a less expensive price for the yarn brand and type. The order arrives quickly and usually includes flyers with samples and pattern suggestions for other yarn in stock or on sale." L. Todd, 9/26/00

"I am very happy with the quality yarns but even more so, with the great service." J. McClure, 11/16/00

"Elann was very quick to process my order and their prices are great as long as you don't want large quatitities of something very specific. They tell you online exactly how much is in stock which is great. Given current exchange rates an Australian dollar doesn't go very far, so cheap yarn is a blessing. Their newsletter of specials contains yarn samples so you get to feel it as well as look at a picture. Found them thru an add on Knitnet." C. Denehy, 11/27/00