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When i escalated an issue to the manager (Wendy Krasovec) and then to the site manager (Michael Tham) i was told not to expect a call back for 2 weeks! Then they simply said there was nothing they could or would do to resolve my issue … Like the many others who have had bad experiences here, i would not recommend this hotel to anyone. Ever..and if you do go there, i would be very careful to make sure all your belongings are accounted for as you leave… Terrible follow up to any concerns you may have.. A very unsatisfying experience to say the least.

If you are hoping to influence our opinion of this hotel, I doubt you will have much success. You give no details so we have no way of knowing the nature or severity of your complaint, and as you are a "first timer" here we can't really assess your credibility. Maybe you are just a picky, cranky, person or maybe you are a usually easy to please customer who had a really horrible experience. How are we to know? Perhaps because of this uncertainty, those who join Fodors just to register a complaint are not usually given a warm welcome by Fodorites.