As the developers of Open Journal Systems, Open Conference Systems, Open Harvester Systems, and Open Monograph Press, the PKP team are experts in helping journal managers and conference organizers make the most of their online publishing projects. PKP Publishing Services offers support for:

As a customer of PKP Publishing Services, you will not only receive direct, personalized support from the PKP Development Team, but will be contributing to the ongoing development of the PKP applications. All funds raised by PKP Publishing Services go directly toward enhancing our free, open source software. For more information, please contact us.

1. Search the forum. You can do this from the Advanced Search Page or from our Google Custom Search, which will search the entire PKP site. If you are encountering an error, we especially recommend searching the forum for said error.

2. Check the FAQ to see if your question or error has already been resolved.

3. Post a question, but please, only after trying the above two solutions. If it's a workflow or usability question you should probably post to the OJS Editorial Support and Discussion subforum; if you have a development question, try the OJS Development subforum.

We have a user who repeatedly cannot login through her proxy (she's affiliated with a university). Her login keeps going back to a blank login page. This happens in both IE and Firefox. We've tried refreshing, clearing cookies, etc., but nothing works.

I'm Bobby's sysadmin - there are no ojs-related entries in the apache error log. I can see POSTs being made by the client to the login resource though - below is a sample login attempt as logged by apache.

We're using php 4.3.11, apache 1.3.34, OJS 2.0.2.1.

The user account can be used to log in locally and from my home internet connection. The remote user in question has not been able to log in from her location using this proxy service using her own account or a test account.

Short of grabbing the POST data as it comes down, I'm not sure where to look next....

In some cases, users browsing from behind proxy farms aren't able to log in because it appears to OJS as though they are connecting from several IP addresses; you can disable this security check by modifying OJS's config.inc.php file and turning off session_check_ip.

However, Bobby describes a blank page, which I think might be something different. PHP can log error messages to a number of different places, one of which is the Apache log -- have you checked to ensure that's where PHP is sending errors?

On second thought, perhaps by "blank page" the user was describing a blank login form; try disabling the option I mentioned above and see if that works.