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Marshall To Head GSA's Office of Performance Improvement

WASHINGTON - U.S. General Services Administrator Stephen A. Perry today announced his selection of Susan G. Marshall as the agency's Associate Administrator for Performance Improvement.

"I am honored to serve Administrator Perry and the President, as the lead in implementing GSA's performance improvement efforts. Ensuring GSA's associates, who are vital to successfully achieving the goals outlined in the President's Management Agenda, have the tools they need to enhance performance will be my number one priority."

As head of the Office of Performance Improvement, Ms. Marshall will report directly to the
Administrator and will work as part of GSA's senior management team to drive the process for successful implementation of major performance improvement initiatives throughout all areas of GSA.

She will lead efforts across all parts of GSA to incorporate President's Management Agenda items, including linking budget with performance, competitive sourcing, performance measurement and Government Performance and Results Act (GPRA) principals into GSA processes. Ms. Marshall will also provide direct assistance to the Administrator in overseeing the implementation of action plans, process changes, organizational changes and other performance improvement initiatives developed to meet GSA Agency-wide goals.

Ms. Marshall will play a dual role on the GSA executive team as she will continue to serve as Senior Policy Advisor to the Administrator, a position she has held since June 2001. As Senior Policy Advisor, Ms. Marshall will continue to focus on the GPRA, performance measures, and coordinating with Congress and the Office of Management and Budget.

Ms. Marshall joined President Bush's Administration in June 2001 as Senior Policy Advisor to Administrator Perry. Prior to her appointment, she worked for the Senate Committee on Governmental Affairs and the House Committee on Government Reform and Oversight. She also has extensive private-sector experience with the Information Technology Association of America (ITAA), Federal Sources Inc., and Aerospace Industries Association of America, Inc.

Ms. Marshall attended Pennsylvania State University and graduated in 1987 with a bachelor's degree in political science. Prior to 1986, she attended University of Exeter in Exeter, England, concentrating on political studies.