What is HERMES?

Troy University Communication Methods

The name HERMES was chosen to collectively refer to all electronic services used by the university to communicate
with its constituents. Some of these services are regularly used to communicate directly with faculty, staff, and students (Trojan E-mail, Trojan Web Express) while others are only used in emergency situations (e2Campus, SOS Website, Network Authentication).

Please select a service name from the menu to learn more.

Emergency Information

The following services are used to distribute emergency information:

e2Campus

Network Authentication

SOS Website

Twitter

Alumni E-mail

Forwarding E-mail Address

yourname@alumni.troy.edu

This system provides Troy University alumni with a permanent e-mail forwarding address.

Please note that this is not an e-mail account with storage. It will forward e-mail to another address.

Digital Displays

Digital Displays are present at select Troy University locations. These displays are often used to provide information specific to the areas where they are installed. For example, displays located in student dormitories display information relevant to students while displays in academic buildings may show information about current events.

For more information employees are encouraged to contact their local Information Technology staff.
The following are examples of the types of information that may be shown on these displays:

Announcements

Emergency Notifications

Events

Headline News

Local Weather

Directory Search

Faculty & Staff Contact Information

Contact information for Troy University employees is available in our online directory. Student information is not available. On the Trojan Website (trojan.troy.edu) the directory can be accessed via the search box located in the top, right area of each Web page, which will execute a last name search.

Last NameEnter the last name of an employee. Additional search criteria will be available on the results page.

Distribution Lists (DL)

E-mail Distribution Lists are used to send individual e-mail messages to several recipients at once. All users who receive the message are blind-copied. The e-mail system is able to send these messages via distribution lists much faster than if an individual attempted to do the same using a standard e-mail client. In many cases these lists are used to send a message to several hundred or several thousand users at the same time.

A university department may contact Information Technology to request the creation of a distribution list. Distribution lists can be restricted to only include departmental users, or they may include individuals based on specific criteria. University employees considering the creation of a distribution list are encouraged to contact the E-mail Administrator at the Information Technology department prior to submitting the request.

e2Campus

Emergency Text and E-mail Notifications

This system is used to provide urgent system notices to university faculty, staff, and students. A student may also sign up a parent to receive alerts. Alerts are delivered primarily via text messaging (SMS) though e-mail can also be selected as a delivery method.

The e2Campus system is only used to send emergency notifications such as weather alerts and building safety issues. Your information will not be shared with a third-party and you will not receive advertising as a result of subscribing to this service.

All current students, faculty, and staff are urged to subscribe to this service. Subscription may be canceled at any time. The service is free but text messaging charge, depending on your mobile plan, may apply.

Additional information about the e2Campus service is available on the SOS Website.

Facebook

Official Account

Troy University maintains a single, official Facebook account. The account is used to distribute information about Troy University news, events, and other activities as well as interact with the Facebook community.

LogMeIn Rescue

Remote Computer Support

Information Technology staff can provide assistance to employees remotely via the LogMeIn Rescue service. This service provides the ability for IT staff to remotely connect to an employee's computer to assist with certain technical support tasks.

In order to use the service an employee must first contact the Helpdesk, determine if the problem can be resolved remotely, download a software program, and permit the technician to connect to the computer.

Network Authentication

Access at TROY Locations

Network access at Troy University locations is restricted to current students, faculty, and staff. In order to access a Troy University network these individuals are required to login using their university e-mail username and password. Use of network authentication helps protect all users by preventing computers infected with malware from joining the network. It also ensures that only approved individuals have access to network services.

The system can also be used to send emergency information and security notices to logged in users.

SOS Website

Emergency Information and Status of Electronic Services

The SOS Website is one of the methods used to distribute information regarding Safety Alerts (weather, building safety, etc) and System Notices (planned and unplanned downtime or intermittent problems with electronic services). SOS has a direct relationship with the e2Campus service and a corresponding Twitter account. e2Campus safety alerts will be posted to the SOS Website.

TrojanTXT

Subscribe to Text Messaging Service

As part of Troy University's efforts to provide accurate, timely information to our university community, a SMS (texting) communication service is available. This system will deliver notices to a variety of electronic devices. TROY can swiftly notify university constituents of a number of Student Services topics and deadlines.

Registration dates

Financial Aid deadlines

Drop and Add

Billing

*Per-message fees may apply for notices sent to mobile devices. Consult your wireless plan before subscribing with a mobile device.

Twitter

Official Accounts

Troy University manages several distinct Twitter accounts, each with a specific purpose or directed toward a certain audience. Two of these accounts may be of interest to all audiences: TROYUSOS and TROYUNEWS.

The TROYUSOS account is used with the SOS Website to distribute emergency notifications and system alerts.

The TROYUNEWS account is used by the public relations department to share Troy University-specific news.

WebEx

Video Conferencing/Webinar Hosting

The WebEx service is primarily used for video conferencing and presentations. In addition, university staff have also used the service for hosting Webinars for internal and external audiences.

The service is very flexible. Presenters can choose to only share their desktop or they may also choose to connect an external video camera or Webcam. Participants may call in via telephone, VoIP, or simply use the text-chat capabilities. Recording options for presenters are also available upon request.