ABOUT THE MATCH

The National Resident Matching Program (“The Match”) is an independent, non-profit organization founded in 1952 to provide a systematic way of placing medical school students into graduate medical education (GME) positions in United States teaching hospitals. In 65 years, The Match has grown to include international medical school students and graduates among its applicants in the Main Residency Match® and the more than sixty Fellowship Matches managed through its Specialties Matching Service®. National Resident Matching Program International® (NRMPI®), a wholly-owned subsidiary, offers matching services to private and governmental agencies located outside the U.S. and Canada.

The Match is the largest health care matching service in the world, meeting the needs of more than 50,000 medical students and graduates annually who compete for more than 40,000 residency and fellowship positions. The Match also offers unparalleled data resources and is committed to research that benefits the GME community.

What We Do

MISSION

Match healthcare professionals to training programs through a process that is fair, efficient, and reliable, and provide meaningful Match data and analyses to stakeholders.

What We Strive To Be

VISION

A trusted global provider of matching services for healthcare professionals and the premier Match data resource.

MESSAGE FROM CHAIR AND PRESIDENT/CEO

2017 was a banner year for the National Resident Matching Program (NRMP®). The Main Residency Match and the Specialties Matching Service saw record-high participation, and NRMP published an article in the Journal of the American Medical Association (JAMA) explaining policies that ensure the integrity of the Matching Program. Staff traveled domestically to share Match data, discuss policy changes, and answer constituents’ questions about the Match, and internationally attended meetings in Chile and Finland to introduce NRMP services to new audiences. We also renewed our partnership with the Health Authority of Abu Dhabi to provide matching services beyond 2020. NRMP remains committed to supporting constituents by ensuring the Matching Program delivers accurate results and is transparent and accessible. Customer service efforts remained strong.

Strengthening constituent relationships was a major focus in 2017. NRMP convened its second national stakeholder conference, Transitions to Residency: Conversations Across the Medical Education Continuum, with best-selling authors Anna Quindlen and Dr. Daniel Goleman as keynote speakers. NRMP also transitioned its Match websites to mobile responsive platforms and collaborated with instructional design experts to usher in a new wave of online support guides and visual tools.

Lastly, 2017 brought a transition in leadership of the NRMP Board of Directors and the onboarding of new members. Interest in serving on the Board remains high, and we are proud of the diverse experience, background, and opinion that Board members bring to the table. We strive to provide the best support, connections, resources, and representation to our constituents. This report highlights our accomplishments in 2017, and we hope you will take a moment to read it. New opportunities will unfold in 2018, and we look forward to sharing them with you.

Susan Guralnick, M.D., Chair

Mona M. Signer, M.P.H., President and CEO

Support

YEAR IN REVIEW

In 2017, NRMP continued to support constituents domestically and abroad with outstanding matching services and resources: participation in the Main Residency and Fellowship Matches was the largest in history, our international matching partnership was renewed, and informative reports and journal articles were published.

Main Residency Match

NRMP continues to serve as a trusted partner in the transition from undergraduate to graduate medical education. The 2017 Main Residency Match was the largest on record when measured by the numbers of applicants and positions offered and filled. Participation by students and graduates of osteopathic medical schools grew by 20 percent. ALL TIME HIGHS! [...]

NRMP International

NRMP is committed to offering high-quality matching services to countries around the world and to partnering with global organizations that promote excellence in medicine and medical education. NRMPI successfully completed its seventh Match for the Health Authority of Abu Dhabi (HAAD), and leadership negotiated a new five-year contract to continue the partnership through [...]

Reports and Publications

NRMP published an article in the Journal of the American Medical Association (JAMA) describing NRMP policies designed to ensure the integrity of the matching process. The online version earned more than 21,000 views. In addition to the Results and Data Books for the Main Residency Match and the Specialties Matching Service, NRMP published the Results [...]

2017 HIGHLIGHTS

In 2017, NRMP sought ways to strengthen connections with constituents. The second national stakeholder conference took place in New Orleans, and attendee reviews were overwhelmingly positive. In addition, the NRMP public website and the Registration, Ranking, and Results® (R3®) system were transitioned to mobile responsive platforms. NRMP also engaged an instructional design expert to create specialized learning aids and videos for Match participants.

STAKEHOLDER CONFERENCE

NRMP reconvened in New Orleans for its second stakeholder conference, bringing together medical school faculty and residency program directors to discuss key issues for students transitioning to residency.

Using Data Analytics to Inform and Guide the Current Residency Selection Process

The Unmatched Applicant

Addressing the Unmatched Medical Student Problem with a Transitional Year Residency Program

“Truly the best medical education conference I have attended in 30 years of GME experience.”

“Every session provided relevant topics that our institution is dealing with. It was great to also discuss with UME and GME on these issues.”

“The small size of the meeting allowed for us to interact with the plenary speakers at a level we would not have at a larger meeting. Keeping this interaction while the meeting grows will be important.”

“The five workshops I attended exceeded expectations in terms of facilitator expertise and ability to bring audience into discussion.”

NRMP GOES MOBILE!

NRMP’s migration to mobile responsive platforms ensures that website visitors can view content of interest on desktops, tablets, and smartphones.

The mobile responsive project included upgrades to www.nrmp.org and the R3 system. On the public website, information about the Matching Program is organized by participant type, making it easier for applicants, programs, schools, and institutions to find answers to questions. In the R3 system, the old side menu has been replaced with a better organized and more intuitive top menu bar.

New “Support” pages for all participant types with links to new micro-learning videos and R3 system support guides

Enhancements to Match Policy content, including a new Violation Report Form for Applicants, for improved case management processing

The Homepage of nrmp.org now presents a visual gallery, giving visitors one-click access to important information.

LEARNING AIDS

NRMP engaged in a complete redesign of its R3 system User Guides, and they now benefit from instructional design expertise that ensures the materials align with current adult learning theory and training trends.

NRMP created short, task-specific User Guides that provide step-by-step instructions and screen shots on discrete R3 system tasks. By the end of 2017, more than 40 guides had been uploaded to the public website.

The new videos drove visitors to nrmp.org to learn more. The most frequently accessed video pages were

How Matching Algorithm Works:

40,129 pageviews

The Match Process-Applicants:

12,315 pageviews

IMGs and the Match Process:

4,186 pageviews

To broaden the “reach” of the new learning videos, NRMP launched a YouTube® channel More than 10 videos and over 200 subscribers were established in the last two months of 2017.

Engage

CUSTOMER SERVICE

Call center staff continued to provide accurate and timely information to constituents. During peak periods for the 2017 Main Residency Match:

Phone call handle response rates averaged 92 percent

Customer satisfaction with online chat responses averaged 95 percent

Customer satisfaction with email responses averaged 97 percent

``Staff was very patient and answered all the questions to my satisfaction. Keep up the great work.``

Applicant

``Excellent help throughout the Match and SOAP process. Much appreciated!``

Program Director

``NRMP has been instrumental in my success, and the success of nearly every practicing physician in the U.S. and thousands across the globe. And now with their unprecedented transparency on social media, their work and expertise is being noticed. Great job!``

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NRMP Media Mentions

Guide

NRMP LEADERSHIP

The NRMP is governed by a 19-member Board of Directors that includes medical school deans, GME program directors, resident physicians, and medical students. The Board prioritizes diversity and breadth of experience to ensure thorough and thoughtful deliberation of issues.

Susan Guralnick, M.D.

Chair

Associate Dean for Graduate Medical Education, University of California, Davis

Steven J. Scheinman, M.D.

Chair-Elect

Executive Vice President and Chief Academic Officer, Geisinger Health System; President and Dean, The Commonwealth Medical College

Kenneth B. Simons, M.D.

Secretary/Treasurer

Executive Director and DIO, Senior Associate Dean for Graduate Medical Education and Accreditation, Professor of Ophthalmology and Pathology, Medical College of Wisconsin