Terms & Conditions

Your use of this website and buying online from NOVELLA ROW is subject to the following terms and conditions. By using or buying from this website, you consent to these terms and conditions in full.

Terms of Sale

By placing an order with NOVELLA ROW you are offering to purchase a product, and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

All prices are inclusive of GST. In some cases, delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

Jewellery Images and Descriptions

Every reasonable care has been taken to ensure that the descriptions and images of NOVELLA ROW jewellery are accurate. Digital photography has been used and in some cases colours may be slightly different in real life.

Variance in Semi Precious Gemstones

Natural stones vary in colour and size. Your piece will bear individual characteristics and although equally as beautiful and unique, it may vary slightly from the photograph shown on the website. We are regrettably not able to exchange for a different piece based on the characteristics of the stones.

Ordering Information

Once you have placed your order you will receive a confirmation email. If you do not receive a confirmation email please contact us directly at info@novellarow.com.

Delivery in Australia

All parcels are sent using Australia Post. It is your responsibility to arrange for re-delivery or pick up from your post office.

Postage & Handling

All Australian orders are shipped via Australia Post Express which offers next business day delivery to major cities and 3-5 days delivery for regional areas. Free shipping is offered on domestic orders within Australia.

All International orders are shipped via Australia Post Pack and Track International which offers a 3-10 business day delivery depending on the destination. A $20AUD flat rate fee applies to all purchases under $500. Free shipping is offered on all orders over $500AUD and will be applied at checkout. NOVELLA ROW is not responsible for customs fees or any other additional costs incurred via international shipping.

Free shipping is not valid during sale periods.

Your order will be shipped within 4 business days of receipt. We do not ship on weekends or public holidays so orders received on those days will be shipped the following business day. Delivery times are an estimate only and NOVELLA ROW will not be liable for any reasonable or unavoidable delay in delivery.

Payment Method

NOVELLA ROW accepts VISA and MasterCard through Shopify. Please see our Privacy Policy for details on credit card security measures. NOVELLA ROW will appear on your credit card statement. All purchase transactions and shipping costs will be calculated and processed in Australian Dollars.

Prices

All prices are correct at time of publishing and include GST. It may be necessary to change prices either up or down, from time to time. Any price changes will be confirmed to you at the time of ordering.

Taxes & Duties

All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages.

Currency Conversion

All prices listed on our site are charged to your credit card in Australian dollars. The bank that has issued your credit card determines the exchange rate that you will be charged.

Lost or Damaged Goods

If your order is lost or damaged in transit, please contact us within 7 working days of placing your order so that we may assist you.

Stock

In the very unlikely case that a product you have purchased is unavailable we will contact you immediately. If the transaction has been processed we will reverse the payment. We will then inform you when the product will be available. For any enquires regarding this please email info@novellarow.com and you will receive a prompt response.

Returns Policy

Unfortunately we are unable to issue refunds unless there is manufacturing fault present. Please make sure items are returned unworn and in original condition with tags attached. Please also include a printed version of the original receipt of purchase sent to your email. It is our priority to ensure you are satisfied with your purchase. Exchange is available on all full priced items through the following protocol. Please contact our Customer Service Team at info@novellarow.com within 14 days to make your exchange. Upon approval, please post your item(s) back to us via registered mail within 3 business days.

Returns that fail to meet these standards will be returned at customer expense. You will be contacted by an NOVELLA ROW staff member should your exchange choice not be available. Customers are responsible for all shipping and handling costs including return postage. Please allow 14 days for your exchange to be processed and re-delivered. Refunds will only be offered on faulty items. No return/exchange/refund on sale items.

Customers will be responsible for all Express shipping & re-shipping charges for exchanges. Items not received within this timeframe will not be accepted. NOVELLA ROW must receive the product in the original packaging via Express Post and in the exact condition it was sent out in. It must not have been worn. Email your return or exchange enquiry to us at info@novellarow.com.

Postage costs cannot be refunded.

Please note we cannot accept any exchanges on any headwear items or earrings if we suspect the product has been worn, due to hygiene reasons.

Refunds

All faulty items will be fully inspected before a refund can be issued. NOVELLA ROW must receive the product in the original packaging and in the exact condition it was sent out in. It must not have been worn.If you are requesting a refund we will credit the card on which it was purchased with.

Faulty Items

All items are quality checked before they are ready for dispatch however on the very occasionally there may be a fault we didn't find. Claims for faulty goods must be made within 14 days of purchase.

Please note that the general wear and tear in the course of normal use is not considered a manufacturing fault. The jewellery is handmade and can be very fragile. Manufacturing faults do not include, broken chains, cracked or broken stones or if an item has been bent out of shape from wear or if the plating starts to fade. NOVELLA ROW is not required to fix items have been broken or replace stones.

The item will be carefully packaged. If your jewellery arrives damaged, you must notify us within 48 hours. Email info@novellarow.com and you will receive a prompt response.

Prohibitions & Misuse

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the website; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material (commonly referred to as “spam”), or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. NOVELLA ROW will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

NOVELLA ROW will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it

Indemnity

You agree to indemnify, defend and hold harmless Serretta, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this website or your breach of the Terms and Conditions.

Privacy Policy

Our privacy policy, which sets out how NOVELLA ROW will use your information, can be found here. By using this website, you consent to the processing described therein and warrant that all data provided by you is accurate.

Choking Hazard for Children and Infants

Please note that NOVELLA ROW jewellery is handmade and is therefore delicate and easily broken if used improperly. NOVELLA ROW jewellery is made up of small parts that constitute a choking hazard for children or babies. Under no circumstances should children or babies be allowed to play or have contact with jewellery.

NOVELLA ROW accepts no responsibility for any injury related to use of NOVELLA ROW jewellery products.