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Additional Coverage

What do their customers think?

National Association of Insurance Commissioners

Allstate

Esurance

NAIC Complaint Ratio 2016

1.03

1.01

NAIC Total Complaints 2016

343

336

*The NAIC Car Insurance complaint ratio (in this case 1.03) is a ratio of the number of complaints a company received to the its total premiums written in a calendar year. The median complaint ratio across all Car Insurance companies is 1. A score below 1 means the company received fewer than average complaints. A score above 1 means the company received a higher number of complaints than average.

*The NAIC Car Insurance complaint ratio (in this case 1.01) is a ratio of the number of complaints a company received to the its total premiums written in a calendar year. The median complaint ratio across all Car Insurance companies is 1. A score below 1 means the company received fewer than average complaints. A score above 1 means the company received a higher number of complaints than average.

Final Verdict

Allstate Auto Insurance and Esurance Car Insurance are very close in quality and have the same overall rating. That said, Allstate scores better than Esurance across: Coverage & Benefits. Whereas, Esurance scores better on Customer Experience. Both companies score similarly on Pricing and Discounts, and Financial Strength.