If you experience a sync error message that includes "Unable to delete file" or "Invalid Hash for no password wallet" when attempting to sync with an Android device, this sync error ends with "SYNC RESULT: FAILURE - eWallet was unable to sync any wallets".

This error can occur on any Windows PC computers that have recently been updated to Windows 8 or Windows 8.1, or Windows 7 PCs that update to IE 11. The specific message most likely indicates that you are using an older version of eWallet on your Windows PC Desktop.

To fix this sync error make sure you have taken the following steps:

UPDATE your Windows PC to the latest version of eWallet. You can check the current version numberHERE.

Update your Android device to the latest version of eWallet. Do so through the same app store that you originally used to purchase eWallet on your Android.

Open your wallet file on both devices.

Sync eWallet again starting on the Android first.

As always, please contact us if you continue to experience any more problems with your synchronization. Be sure to include the full and exact text of the error!

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