Language translation and privacy

The language translation function used by this website is machine automated therefore, should translation alter the intended meaning of the original wording as it was in the English language, then that original wording and meaning shall prevail.

We take your privacy seriously and we are committed to keeping your information safe. Your personal data will be used to process your query in accordance with our privacy policy. We may also share your information with our third party service providers to carry out surveys or works on our behalf. For more information on how we collect and process your data, please see our privacy notice.

Contact Numbers

Priority Services

If you think you, or someone you know, could benefit from extra support we suggest you register for our free Priority Services so that we can provide you with extra help during a power cut.
Find out more

Power Track

Don't let a power cut keep you in the dark, download our free Power Track app and stay updated with faults in your area.
Power Track

Power cut? Call 105

If you have a power cut, or are in a dangerous situation involving electricity, you can call 105 free from any phone and you'll be put through to your local network operators 24/7 contact centre.
What is 105?

Power cut advice

We've got some helpful advice around preparing and dealing with a power cut.
Advice

Mr and Mrs Masters Story

Mr and Mrs Masters joined the Priority Services Register over a year ago as it made them feel better knowing there was someone out there making sure they were ok if the lights went out.

Our Priority Services are free and there to provide extra support to those who need it most.

Farm View Nursery

Nursery manager Emma Cracknell explains why Priority Services are so important for the children at their facility. You can join the Priority Services register if you have children under 5, are over 60 or have specific medical or additional needs.