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Mercari Support Ticket

Mercari cancelled a transaction I shipped!

I sold a purse for $75, printed the shipping label at home myself via usps, dropped it at the post office and they notified me it was the incorrect postage so they provided a new tracking number, problem is I had already put the original tracking number so I asked mercari if I could update it and they canceled the whole transaction! I've been contacting them with no response, so my buyer gets a free purse and I am out of $75. How can I contact them to get my money back?