Core skill set should include mid- to expert-level knowledge in all of the following technologies:

- Exchange (2003, 2007, 2010 and/or 2013)

- Lync and Office Communications Server

- SMTP messaging gateways

- Mobile messaging solutions (BlackBerry, ActiveSync, etc.)

- Support delivery teams with CritSit on Messaging issues.

- Review and remediate issues identified in event logs.

- Analyzes and recommends platform improvements wherever applicable.

- Perform research and development on messaging technologies and features that will provide improvements and enhancements.

- Document upgrade process and provide support during implementation.

- Develops engineering processes to test and implement new software features and products that strengthen the Messaging infrastructure, security and end-user client experience.

- Review and Create RCA as required

- The individual should have experience with developing and successfully implementing architected designs and engineering processes that meet the business requirements and leverage industry best practices/standards.

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