Testers can get quite frustrated with “This is not a bug!” tug-of-war over a reported defect. I like the author’s observation “I believe that ‘bugs’ are places in the application that need attention. Whether these are improvements, small stories, change request or just bugs.”

Interesting for-pay offering to report bugs as recordings of user steps where the screencast is synchronized with network HTTP logs and console messages. Also has a customer feedback integration, i.e. ability for the end user to submit their bug report in the same recording format.

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