Airport Parking & Hotels finds the perfect spot for Reevoo

Overview

“We’re in a much stronger position to monitor not only our own APH car parks, but also the hundreds of third-party airport car parks and hotels we sell on aph.com. Working with this information, our product team can monitor performance and quickly react to issues at sites across the entire country.”

Beverley Barden
Head of Marketing

APH had been conducting their own customer satisfaction surveys for more than 10 years, but was only receiving data that would suit internal needs, and wanted data suitable for external and customer facing communications.

Reevoo was the only review provider able to offer a flexible, multi-question, multi-product approach that met internal requirements for improving customer service, while also giving clear, honest insight to online customers researching the best product for their needs.