Benefits of using a Call Center

July 7, 2011

Call centers are pivotal to any successful business looking to gain a competitive edge over the competition. These customer-focused centers, which often cost less to employ than a full-time employee, take pressure off companies, allowing them to focus on their core business aspects.

In order to save time, energy and money, many companies outsource these non-core operations to call centers, which operate one of two ways: Inbound services and outbound services. Inbound call services handle incoming calls from customers, while outbound services make phone calls to customers for sales and marketing purposes.

Employing a call center can quickly streamline efficiency through timely and quality work. Furthermore, these call centers are mutually beneficial for companies and customers, alike. Businesses are allowed to focus on their work while customers receive the extra attention they deserve.

Other benefits include:

• Firms engaged in offering voice based BPO services are capable reducing the operational costs of an overseas business organization to a great extent. Certain expenditures like taxes, overhead, labor, maintenance would automatically come down if a company adopts outsourcing in its first place.

• Most service vendors are capable of delivering customer care services round the clock ensuring continuous service for the customers. In this respect, the customer care agents of any firm are well trained so as to communicate with the customers in a friendly manner. It is with the help of call center services that the customers are able to resolve their issues at any point of time they want. This 24/7 customer service concept do make a customer feel happy and satisfied, thereby bringing better prospects for their respective client.

• With the timely support of contact center professionals available these days, the overseas businesses do not have to worry about the issue of rising cost. They don’t even have to set up a separate facility for delivering customer services. The voice based service vendors are well equipped with necessary skills and expertise to carry out these jobs. Apart from this, the outsourcing vendors are also capable of carrying forward hiring, staffing and training at a lower cost.

• Call center managers appoint the best customer service representatives. The representatives have to undergo a comprehensive training program that offers them the required knowledge on various communication techniques. After undergoing rigorous training, the agents are finally placed on the floor to either receive or to make a call. A supervisor is also appointed for monitoring the day to day activities.

If you have any questions, contact TeleRep by calling 800-638-2000 – we’re experts at answering questions and providing top quality service – or click here today!

TeleRep is a Maryland-based company owned and operated by a family that has more than 30 years in the call center and answering service business. Our services are available 24 hours a day, 7 days a week, 365 days a year.

Our watchword is quality. TeleRep operators undergo extensive training before they answer a phone, and every one of them works on location in our office in Glen Burnie, Maryland.

We invest in technology, which is constantly updated, so our employees perform at the highest level possible. Every phone call made to our call center is recorded for our client – a valuable training and information tool.

Our onsite generator and backup batteries are the perfect safeguards against power outages – if the power supply is interrupted our hospital-grade switch over mechanism ensures we never miss a beat – or a phone call.

The atmosphere at TeleRep is professional yet warm, and because we treat our employees like family, our turnover rate is low – several of our operators have been with us for more than 25 years.

Our telephone representatives are able to handle any type of phone call – from emergency services to dispatch calls – they know what they’re talking about because they meet with our clients and review product and service information.

Our extensive experience enables us to offer valuable insight in finding solutions to meet our clients’ needs – and every one of our services can be customized for you.