Desventajas:
Flight was delayed by hours and there was zero info given to passengers - no Peruvian airline employee in site. Planes in poor shape.

AQP

LIM

Bueno 6.0

Ventajas:
My flight was pretty much on time and there wasn't any issues.

Desventajas:
The flight was short so there wasn't much expectations of this short flight.

CUZ

LIM

Mediocre 2.0

Ventajas:
Absolutely nothing to like about this airline

Desventajas:
The flight was delayed by more than 2.5 hours without a single announcement. There was no information displayed on the screens. All of the other airlines had flights leaving with no problem, but there Peruvian stayed without even a flight status. The agents were quite rude when I asked questions. Then worse of all, they made us check our carry-on, even thought there was plenty of space for it on the plane. So on top of arriving to Peru more than 2.5 hours late, we had to wait another half-hour for our carry-on to come out. And not even so much as an apology or acknowledgement of the delay by them. Absolutely terrible service, and the condition of the aircraft is quite run down.

PCL

LIM

Bueno 6.0

Ventajas:
Comfortable seats

Desventajas:
Left late and they broke a wheel off our luggage. Upon first look from one of their agents, they said Peruvian Air isn’t responsible for “minor” damage. We were able to submit a claim and are waiting to hear from them in “24 hours”.

Desventajas:
The return flight was cancelled, and I missed my return flight back from Lima to Atlanta.

CUZ

LIM

Excelente 8.6

Desventajas:
Gate change was imposible to keep track of unless you walked from gate to gate and made sure you were at the correct one. Almost missed our flight as we were told gate 5 and it was changed to gate 10 in Spanish over the loud speaker but not in Englist and we just made the flight after they closed the door!!!!! Thank goodness they let us on. Need gate board where gate 5-10 is.

Ventajas:
Nothing. There’s no food offered since it’s a 1 hr and 15 minute flight you have to buy it. Twice our flight was delayed even after we purchased the departure time to be 6:05am to arrive in Cusco before the 8:25am train leaves.

Desventajas:
The one thing that really was terrible about this airline is that not only was our departure late but we were suppose to leave Cusco at 8:05 am and our flight was delayed 7 hrs with 2 small children and they didn’t even offer you water as a Curtisy of being late. This airline or any Peruvian airline is garbage, please splurge on a decent airline that will at least give their passengers water. I really would like my money back but they wouldn’t even give me anything because it’s not ‘there fault’.

Desventajas:
I didn't like that we missed it; Avianca flight was over 4 hours late. The Star Peru Flight was late too and though we were at the counter on time they would not let us get in the flight or put us on a different one.

LIM

CUZ

Aceptable 4.6

Ventajas:
Quick flight

Desventajas:
Seats beside toilet with no window.

LIM

CUZ

Excelente 8.0

Ventajas:
pilot Landing was perfect

PCL

LIM

Aceptable 4.0

Desventajas:
I asked for water and the woman said there was nothing available and I had to take medication - is that even legal to have a plane with zero water??

Ventajas:
beats taking the public buses in Peru which takes hours upon hours.

CUZ

LIM

Bueno 6.0

Ventajas:
The food was better quality than i'm used to on most flights.

Desventajas:
The flight attendants seemed incompetent at times, consistently missing people when they were serving drinks and food. I was missed once and noticed several other people get skipped over, having to ring their call buttons to get the attendants attention.

CUZ

LIM

Aceptable 5.6

Ventajas:
Se demoró mucho el abordaje.

CUZ

LIM

Bueno 6.0

Ventajas:
El espacio en los asientos

Desventajas:
El snack es muy simple, deberían mejóralo un poco

CUZ

LIM

Mediocre 2.0

Ventajas:
Terrible all the way around. Took half a day to get from Lima to cusco and only excuse was "air traffic is busy". I understand an hour or two but 5 hours seems a little excessive. Lady was extremely rude. Won't fly this airline again.

Desventajas:
Our 8am flight from Lima to Cusco was cancelled at ~8:45am. There was no communication prior to the cancellation, and it took another hour to be transferred to an afternoon flight (which turned out to be also delayed). Staff was incredibly unhelpful when available, but most of the time they were nowhere to be found. This left us sitting for hours in the Lima airport, watching countless Cusco flights from other airlines take off (we were told our flight was cancelled due to weather, which was clearly untrue). All in all, a truly terrible experiance.

CUZ

LIM

Bueno 7.6

Ventajas:
Good service on board the flight, excellent crew, reasonably comfortable

Desventajas:
I've never seen an airline have two flights from/to the exact same locations departing at the exact same time. That caused confusion for us and other passengers traveling from Cusco to Lima. Peruvian Airlines could have had better information, or better yet, could separate the flights by at least 5 minutes.

CUZ

LIM

Mediocre 2.0

Ventajas:
Absolutely nothing to like about this airline

Desventajas:
The flight was delayed by more than 2.5 hours without a single announcement. There was no information displayed on the screens. All of the other airlines had flights leaving with no problem, but there Peruvian stayed without even a flight status. The agents were quite rude when I asked questions. Then worse of all, they made us check our carry-on, even thought there was plenty of space for it on the plane. So on top of arriving to Peru more than 2.5 hours late, we had to wait another half-hour for our carry-on to come out. And not even so much as an apology or acknowledgement of the delay by them. Absolutely terrible service, and the condition of the aircraft is quite run down.

PCL

LIM

Bueno 6.0

Ventajas:
Comfortable seats

Desventajas:
Left late and they broke a wheel off our luggage. Upon first look from one of their agents, they said Peruvian Air isn’t responsible for “minor” damage. We were able to submit a claim and are waiting to hear from them in “24 hours”.

IQT

LIM

Mediocre 2.0

Ventajas:
Absolutely nothing.

Desventajas:
Kayak scheduled my flights too close together, with airlines that wouldn’t handle my checked baggage. When my first flight was late, I missed my connection and had to buy a new ticket, as the airline couldn’t or wouldn’t change my itinerary. As I was in a foreign country without a phone or computer and with very limited time to fix the problem, I just had to buy a new ticket.

Desventajas:
Didn't have time to get any in air food or beverages due to rough air. Not their fault!

CUZ

LIM

Excelente 8.0

Desventajas:
The people making announcements need to slow down. I understand some Spanish but hey were talking so fast it was difficult, then when they repeated in English, their pronunciation wasn't the best but again because they were speaking so fast it was difficult to understand.

CUZ

LIM

Excelente 8.6

Desventajas:
Gate change was imposible to keep track of unless you walked from gate to gate and made sure you were at the correct one. Almost missed our flight as we were told gate 5 and it was changed to gate 10 in Spanish over the loud speaker but not in Englist and we just made the flight after they closed the door!!!!! Thank goodness they let us on. Need gate board where gate 5-10 is.

Ventajas:
Nothing. There’s no food offered since it’s a 1 hr and 15 minute flight you have to buy it. Twice our flight was delayed even after we purchased the departure time to be 6:05am to arrive in Cusco before the 8:25am train leaves.

Desventajas:
The one thing that really was terrible about this airline is that not only was our departure late but we were suppose to leave Cusco at 8:05 am and our flight was delayed 7 hrs with 2 small children and they didn’t even offer you water as a Curtisy of being late. This airline or any Peruvian airline is garbage, please splurge on a decent airline that will at least give their passengers water. I really would like my money back but they wouldn’t even give me anything because it’s not ‘there fault’.

Desventajas:
Airplane smelled bad almost the whole flight. Airplane is very old with poor quality seats. Boarding was a complete disaster. Boarding agents made everyone get into 2 lines according to ticket but then it ended up being a complete free for all getting on the plane anyway which ends up delaying boarding. No one seemed to care or be in a hurry to get everyone boarded and seated even when we were almost an hour delayed. Wouldn't fly them again. Latam is mediocre but much better than Peruvian airlines.

IQT

LIM

Mediocre 2.0

Ventajas:
Absolutely nothing.

Desventajas:
Kayak scheduled my flights too close together, with airlines that wouldn’t handle my checked baggage. When my first flight was late, I missed my connection and had to buy a new ticket, as the airline couldn’t or wouldn’t change my itinerary. As I was in a foreign country without a phone or computer and with very limited time to fix the problem, I just had to buy a new ticket.

CUZ

LIM

Bueno 7.6

Ventajas:
Good service on board the flight, excellent crew, reasonably comfortable

Desventajas:
I've never seen an airline have two flights from/to the exact same locations departing at the exact same time. That caused confusion for us and other passengers traveling from Cusco to Lima. Peruvian Airlines could have had better information, or better yet, could separate the flights by at least 5 minutes.

CUZ

LPB

Malo 0.0

Ventajas:
We were a group of 14 pax. Peruvian Airlines provided a courtesy check -in desk. We were informed of a flight delay, however they never gave a time frame

Desventajas:
3 Hours after check-in the flight was cancelled and told to try back the next day. No guarantees were given, nor were we offered meal vouchers considering that we had been at the airport since 5am. Furthermore the airline had the gull to tell us tickets were non refundable and we just have to keep coming back and forth to the airport to check on availability. This was rather bizarre, like a nightmare scenario from a horror movie. We insisted on a letter from the airline to explain the reason for the cancellation so we could get reimbursement from the travel company back in the USA. We headed for the bus station to take a 23 hour ride from Cusco to La Paz

CUZ

LIM

Mediocre 2.0

Desventajas:
Flight was delayed by hours and there was zero info given to passengers - no Peruvian airline employee in site. Planes in poor shape.

Desventajas:
The return flight was cancelled, and I missed my return flight back from Lima to Atlanta.

CUZ

LIM

Mediocre 3.6

Desventajas:
Apparently you need to be at the airport 2hrs before your flight leaves otherwise you cant print your ticket and have to wait in a 1-2hr line to have them tell you you have now missed your flight and charge you $30USD to change to another flight. When it only takes literally 3min to get through security and to the gates. not sure why they couldn't give us our tickets when we were then an hr early.
Then they said we were at gate 5. We went and waited there. About 20min before departure we noticed the flight info had changed and wasnt ours. No announcement. Nothing. We had to run upstairs to our new gate and barely made that flight. Extremely dissatisfied with customer service and lack of communication. Basically a company looking to get money wherever they can at the expense of foreign travelers.

CUZ

LIM

Excelente 8.6

Desventajas:
Gate change was imposible to keep track of unless you walked from gate to gate and made sure you were at the correct one. Almost missed our flight as we were told gate 5 and it was changed to gate 10 in Spanish over the loud speaker but not in Englist and we just made the flight after they closed the door!!!!! Thank goodness they let us on. Need gate board where gate 5-10 is.

CUZ

LIM

Bueno 7.5

Ventajas:
The standard domestic flight, not a lot of room but not as cramped as it could have been.
Speedy from the time we boarded to disembarking.

Desventajas:
This is a cheap airline. They use old planes. Boarding is confusing. Communication about delays is terrible. Every LC peru flight we took was delayed.

CUZ

LIM

Aceptable 4.0

Desventajas:
Flight was over an hour late, and bags started coming out ~15 mins late -- no apparent reason why in either case, just every step of the boarding/deboarding process felt slow. Caused me to miss my connecting flight. Staff didn't seem to be in a hurry to speed things up.

CUZ

LIM

Excelente 8.0

Desventajas:
Arrived later thsn expected missed my connection

CUZ

LIM

Aceptable 4.6

Ventajas:
Inexpensive price, able to check in luggage without additional charges

Desventajas:
Flight info was not displayed on screen, even one hour before departure time. After speaking to many people at the airport, I found out the flight was delayed about 90 minutes. Very disorganized airport and airline. All announcements and screen were in Spanish, which we did not understand.

CUZ

LIM

Mediocre 2.0

Desventajas:
No communication on delayed, inaccurate information. Flight Attendants are rude. Never again on LCPeru. Worst airline ever.

Desventajas:
Gate change was imposible to keep track of unless you walked from gate to gate and made sure you were at the correct one. Almost missed our flight as we were told gate 5 and it was changed to gate 10 in Spanish over the loud speaker but not in Englist and we just made the flight after they closed the door!!!!! Thank goodness they let us on. Need gate board where gate 5-10 is.

CUZ

LIM

Excelente 9.3

Ventajas:
Always professional and friendly!

Desventajas:
Didn't have time to get any in air food or beverages due to rough air. Not their fault!

Desventajas:
The people making announcements need to slow down. I understand some Spanish but hey were talking so fast it was difficult, then when they repeated in English, their pronunciation wasn't the best but again because they were speaking so fast it was difficult to understand.

Desventajas:
No consideration of anyone's time. No communication whatsoever and really should not be operating. Buyer beware!

CUZ

LIM

Mediocre 2.0

Desventajas:
No communication on delayed, inaccurate information. Flight Attendants are rude. Never again on LCPeru. Worst airline ever.

CUZ

LIM

Excelente 8.0

Desventajas:
Arrived later thsn expected missed my connection

CUZ

LIM

Mediocre 3.0

Ventajas:
Nothing will never fly this airline again

CUZ

LIM

Aceptable 4.0

Desventajas:
Flight was over an hour late, and bags started coming out ~15 mins late -- no apparent reason why in either case, just every step of the boarding/deboarding process felt slow. Caused me to miss my connecting flight. Staff didn't seem to be in a hurry to speed things up.

Ventajas:
Nothing. There’s no food offered since it’s a 1 hr and 15 minute flight you have to buy it. Twice our flight was delayed even after we purchased the departure time to be 6:05am to arrive in Cusco before the 8:25am train leaves.

Desventajas:
The one thing that really was terrible about this airline is that not only was our departure late but we were suppose to leave Cusco at 8:05 am and our flight was delayed 7 hrs with 2 small children and they didn’t even offer you water as a Curtisy of being late. This airline or any Peruvian airline is garbage, please splurge on a decent airline that will at least give their passengers water. I really would like my money back but they wouldn’t even give me anything because it’s not ‘there fault’.

GDL

LAX

Excelente 10.0

Ventajas:
Great thank you

LIM

CUZ

Mediocre 2.0

Ventajas:
Nothing

Desventajas:
They lost All fligth luggage, and they didn't Say anything 4 days after and didn't give ya answer

CUZ

LIM

Mediocre 2.0

Desventajas:
Worst airline ever! Had to pay to print boarding pass and for carry on baggage, although this seemed to be applied only to gringos. Don't ever fly Viva Air.

Desventajas:
When we reached the airport at 11am for a 1.30pm flight, we were told that the flight was delayed, and was likely to leave at 3.30pm. We had nothing to do, but tried to while away our time till around 1.45pm and returned back to the counter. There after, we were told that the flight had taken off ON TIME at 1.30pm. We weren't the only ones to have been bumped off -- there were about 15 people more. Star HAD our contact information, emails, phone numbers, etc. The least they could have done was to send us a text.

LIM

CUZ

Excelente 8.0

Ventajas:
pilot Landing was perfect

PCL

LIM

Aceptable 4.0

Desventajas:
I asked for water and the woman said there was nothing available and I had to take medication - is that even legal to have a plane with zero water??

LIM

TPP

Mediocre 2.0

Desventajas:
I didn't like that we missed it; Avianca flight was over 4 hours late. The Star Peru Flight was late too and though we were at the counter on time they would not let us get in the flight or put us on a different one.

Desventajas:
Everything, but most of all, the persistent unpunctuality.

CUZ

LIM

Aceptable 4.6

Ventajas:
Inexpensive price, able to check in luggage without additional charges

Desventajas:
Flight info was not displayed on screen, even one hour before departure time. After speaking to many people at the airport, I found out the flight was delayed about 90 minutes. Very disorganized airport and airline. All announcements and screen were in Spanish, which we did not understand.

Ventajas:
The standard domestic flight, not a lot of room but not as cramped as it could have been.
Speedy from the time we boarded to disembarking.

CUZ

LIM

Excelente 8.0

Desventajas:
The people making announcements need to slow down. I understand some Spanish but hey were talking so fast it was difficult, then when they repeated in English, their pronunciation wasn't the best but again because they were speaking so fast it was difficult to understand.