Using Passphrase Reset by email (students and applicants only)

If you are a student or applicant, the next page will allow you to reset your passphrase by generating a reset code to be sent to the alternate email address you provided when applying to the university. If you are not a student or applicant, see Using Passphrase Reset questions.

To use Passphrase Reset by email:

Enter your alternate email address and click Next. An email message with a reset code will be sent to this address.

Enter the reset code and click Next.

When you have successfully entered the reset code, you will be able to create a new passphrase; follow the guidelines on the page, or see About your IU passphrase. Enter and re-enter your new passphrase in the fields provided, and then click Reset Passphrase.

This tool will be locked after five attempts to enter your alternate address. Students and applicants who do not know their alternate email addresses may select I don't know my email to reset their passphrases using the Passphrase Reset questions method.

Using Passphrase Reset questions

Note:

Once you enter the Passphrase Reset questions process, you'll have a limited amount of time to successfully complete the passphrase reset. If you do not finish in the allotted time, you will be locked out and unable to resume the process. If this happens, contact your campus Support Center for assistance.

For each question, enter the answer you provided when you enrolled in the system; be careful to spell your responses correctly. Click Next.

When you have successfully answered the questions, you will be able to create a new passphrase; follow the guidelines on the page, or see About your IU passphrase. Enter and re-enter your new passphrase in the fields provided, and then click Reset Passphrase.

Resetting your passphrase in person or by mail or fax

For IU groups and organizations, and for individuals not enrolled in Passphrase Reset, UITS can reset a passphrase as follows:

In person: Take a photo ID to your campus Support Center. You will need to know your University ID number. Once a consultant has confirmed your identity, allow 20 minutes for your passphrase change to be processed.

All group or departmental accounts must have owners who are active
faculty or staff members (as reported by HRMS). If the owner leaves
the university or (through change of HR status) becomes ineligible to
own a group account, the owned account(s) will be removed. To ensure
the continuity of group accounts, see About transferring ownership of a group or departmental account.

The account sponsor, or owner, is the only person authorized
to reset the group account passphrase, even if there are other people
who regularly log into and use the account.

This is documentatazin the Knowledge Base.Last modified on2017-08-11 11:59:37.