Product Advisories

Thank you for using Canon products.

We made an announcement in
October 2005 about our free repair services to address a problem
with the CCD image sensor used in certain Canon digital cameras and
camcorders. However, as the service period for these product(s) have now
ended, kindly note that we will no longer provide such free repair
services for the affected product(s) below after it’s end of repair
service date.

Accordingly, repair services for the affected product(s) below that
are received after end of repair service date will be handled in
accordance with Canon's general repair standards and regulations.

We regret that some of our customers may have been inconvenienced by
this issue and would like to offer our apologies. Canon will continue to
strive to provide our customers with high quality products that they can
use with confidence. Thank you for your kind understanding.

Affected Model

Service
Notice Announcement
Date

End of Service Date

Camera

PowerShot A40

10/2/2009

3/31/2010

PowerShot S200

10/2/2009

3/31/2010

PowerShot S330

10/2/2009

3/31/2010

PowerShot S230

2/13/2010

7/31/2010

PowerShot A70

8/25/2010

2/28/2011

PowerShot S400

8/25/2010

2/28/2011

PowerShot A60

8/25/2010

3/31/2011

PowerShot A80

1/30/2011

6/30/2011

PowerShot A310

1/30/2011

7/31/2011

PowerShot A300

1/30/2011

7/31/2011

PowerShot SD110

1/30/2011

8/31/2011

PowerShot SD100

1/30/2011

8/31/2011

PowerShot S410

1/30/2011

10/31/2011

PowerShot A75

8/11/2011

12/31/2011

PowerShot A85

8/11/2011

12/31/2011

PowerShot S500

8/11/2011

1/31/2012

PowerShot S1 IS

8/11/2011

4/30/2012

PowerShot S60

8/11/2011

4/30/2012

PowerShot A95

3/6/2012

7/31/2012

Camcorder

ZR70MC

8/25/2010

12/31/2010

ZR65MC

8/25/2010

12/31/2010

ZR60

8/25/2010

12/31/2010

ELURA40 MC

8/25/2010

1/31/2011

ELURA50

8/25/2010

1/31/2011

ZR90

1/30/2011

6/30/2011

ZR85

1/30/2011

6/30/2011

ZR80

1/30/2011

6/30/2011

Support

This contact information is for residents of the United States and
Puerto Rico only. If you do not reside in the USA or Puerto Rico, please
contact the Canon Customer Support Center in your region.
Thank you,