Tesco Mobile

Tesco Mobile user reviews

Love this product? Hate it? Please share your experiences to help other people choose the product that's best for them. Please do not review this product if you have not used it. This is a review site, not a forum, so please don't just ask questions. Please do not use swear words or offensive language, and please, no advertising!

HOWEVER they run on the O2 network... which is stuck in the Stone Age!
All I get is GPRS which is unusable and if I’m right in the
middle of a city centre I occasionally get 3G... And if you
don’t live in London or on the M4 don’t even think about
4G!Rating:

Reviewed by N Macleod
from England
on 27th Feb 2015
Just had a shocking experience with tesco mobile customer chat line.
Am on pay as you go since beginning of this year and can't see my
usages but have been seeing these big charges which does not make
sense. The chat line lady mentioned that I have been making these
calls to a 078 number. When she typed it out for me I can't recognise
it only to find that it is tesco mobile voicemail. Presumably I have
been charged for all missed calls that went to voice mail. I was not
even aware I had voicemail. It's turned off now and have just
purchased their 500 MB data bundle that I can hopefully keep better
track off using an app on the phone.

There are still
other unexplained charges on the bill but the chat line conveniently
died before we could go into detail.

Something fishy
there for sure..Rating:

Reviewed by Sam
from England
on 16th Feb 2015
I signed up for a Tesco sim only contract last November , worked
perfectly and email arrived to welcome me. February 3rd received an
email to say my final Bill was due £127.50 ?? Checked 150 on the
phone and nothing due ? Phones bank , yes a missing payment but
presumed as of previous Tesco sim only would be picked up a few days
later . Nope sim only contract canceled completely and charged for the
test of the year ! They say they have text, emailed and also by post,
I honestly have nothing received ! Checked spam email , inbox and
deleted , nothing inbetween those two emails . Nothing they will do at
all, as anyone else had this happen ? I have now paid for a service I
cannot use . Although I still have all other emails from previous
accounts dating back to 2012 ?? Really really unfair Tesco ! My word
against yours = I lose !Rating:

Reviewed by Karl
from Yorkshire, UK
on 10th Feb 2015
Been with Tesco's 2 year's always been reliable, just took a 3rd
account with them. Customer service always been good Good
value tariff's.Rating:

Reviewed by rm
from uk
on 5th Feb 2015
lol@ karl, you purchased it why should they refund it? check the terms
and conditions before shooting your mouth off.Rating:

Reviewed by Karl
from UK
on 4th Feb 2015
Brought s £5 500mb data bundle as I was very close to my data
limit. Didn't need it in the end but I'm still to be billed for it.
Rang CS and they wouldn't budge at refunding me. I consider this theft
as I'm to pay for something not recieved. PAC obtained as I'm off to
another provider.Rating:

Reviewed by me
from uk
on 29th Jan 2015
Brilliant network had no problems at all, got to laugh at some reviews
complaining about using a top up in 4 and a half hours, they have
their charges on the website so you can see how much it costs, as
usual people take no responsibility for their actions and blame
everyone else. All in all impressed.Rating:

Reviewed by Alexandra
from England
on 27th Jan 2015
I've been on Tesco Mobile since I turned 18 and have had no problems
at all with them. The 3G signal might not be as strong as EE or 3, but
for the price I pay for my contract, I can't complain!(Plus,
everywhere has WiFi these days!. It's not actually Tesco's fault for
the signal, it's your area.Rating:

Reviewed by rob g
from uk
on 25th Jan 2015
I used pay as you go for a few months, mainly for data usage but found
them excessively expensive. The final straw was £20 top up
used in 4 half hours! £100 / GB is their current data
rate. They send countless SMS messages about free time and
double top ups but none of that seems to ever materialize.

Customer services were pretty lame too. Tried to lodge a complaint
twice and the operators simply cut you off.

Unprofessional and excessively expensive.Rating:

Reviewed by Dave
from Ireland.ie
on 23rd Jan 2015
Have tescomobile dongle, it boasts. Speed's of 72mgs,faster than
Cloud, so why is it so very slow,time your searches arrive it's timed
out?Rating:

Reviewed by Howard parker
from West sussex
on 15th Jan 2015
Had a Samsung Galaxy for for 1 half years now, worked fine for one
month then literally became useless, the Internet just buffers but
still shows up on system as using data, con. Signal if I get any is
only ever one bar but as soon as I try to make a call it goes away
again. Text messages come through hours after being sent if not days.
Rang the service team sent me a new SIM card wich I thought fair
enough could be as simple as that. Didn't help in the slightest. Rang
again and was told under no circumstances will they do anything about
it.rang back the next day to try again, got sent through to the tech
team who told me the usual turn your phone on and off, sim out back in
walked me through some tech stuff and nothing helped. They advised
that I sent the phone to them, so did this so was without phone for a
week not good as use this for work. Came back claiming nothing wrong
with the phone and not prepared to do anything about it, very angry at
this point as couldn't call my wife text her easily or at all at times
whilst at home with my new born son. Had to leave it as was to angry
of the useless efforts of tesco. I called again to try and resolve the
subject 6 months befor the end of my contract after coping with this
proble for 18 month to be told the same old stuff, turn phone on and
off sim in and out, walked through system restrts and set ups.
Nothing, new sim sent again now nothing is working I can't text my
wife at all, I'm only receiving calls and with very jittery signal so
struggle making sense of it. And Internet still not working. To throw
an extra pain, for the past 6 / 8 months I had a new bank card wich
for some reason would not register even tho was advised it had been.
So every month my phone was stopped, I work here their and everywhere
and need a phone that works as dangerous jobs I acooasionally do.
COMPLETE SHAMBLES OF A SREVICE. Phone back again and actually had some
one on the phone that was fairly helpful but still not what I wanted
to here. I was told that because I have had a few problems over the
past YEAR AND A HALF they could do an early termination wich I have
been told on every occasion of speaking to them but they would wave
half the cost because of the problems. I think the £17 a month
they can stop all together without charging as it six months and I've
not been receiving a service that I have paid for. Sure the threat of
trading standards would of helped but nothing. Don't want to pay this
as can't afford it simply. Need this sorted but they don't seem to do
anything. Will be returning to 3 mobile, should never as swapped. Will be posting a shorter version of this on all social medias that
I'm on and will not ever be recommending tesco mobile to anyone as
utterly useless and ridiculously pathetic service. Wishing there was a
no star option,but guess they don't whant everyone doing that do
they.Rating:

Reviewed by helene
from U.K.
on 13th Jan 2015
terrible. don't know how many times i have been without internet
connection. then when you chat with them they take forever, then say
"you need to contact tech service on 4455" thanks a lot. then you do
that and the voice goes choose option 3 and you cannot do that because
the screen of your phone is black. was promised compensation for not
being able to use internet form some 3 months but noticed today it was
never added. so many times i have had to go to the store to get the
phone going again. hope to find a better provider.Rating:

Reviewed by Kathleen
from ireland
on 12th Jan 2015
Joined in may...good coverage ubtil feww days ago ... driving me
scatty Sorry about wording ... can't understand why all of a
sudden this has happened .. Very inconvenient .. i have a sony E1Rating:

Reviewed by s
from uk
on 8th Jan 2015
Decent network, good value for money and good customer service. Better
than the restRating:

Reviewed by Adam
from North West England
on 3rd Jan 2015
I have been with Tesco Mobile for 3 years and have had no
problems,great value for money and customer service is
excellent...Rating:

Reviewed by Lisa
from England
on 30th Dec 2014
I had 7.50 capped monthly for 24 months no probs whatsoever. Always
have signal whereas other members family on 02, 3 and vodaphone have
nothing....havent had to bother tesco within 14mnths, just upgraded
for another 24mnths....people paying 40 quid or more month for rubbish
signL with the ones i mentioned...mugsRating:

Reviewed by Becky
from England
on 29th Dec 2014
Just signed up for a Tesco contract for an iPhone 6. Absolutely
brilliant! Easy to order, can add a cap of £2.50 to the contract
and have 3G signal absolutely everywhere including 4G in cities! Was
on Vodafone before so just being able to make calls from home is a
bonus with Tesco! Phone was delivered within 3 days and everything
worked perfectly straight away. Hope this service continues!Rating:

Reviewed by reeves
from Great Britain
on 27th Dec 2014
I got my son a phone taking advice from the shop I insured it with
tesco, the phone got damaged insurance company talked there way out of
replacing it as were tesCo ,I have now just had pay 105 pounds because
they did not inform me that payments did not go out when I changed
banks, since finding out i contacted tesco mobile who are just a load
of incompetent monkeys just after money.Rating:

Reviewed by MR T HURLEY
from uk
on 23rd Dec 2014
This service network piggy backs on O2 network.I find the service is
ok until the demand rises then its up yours Tesco user, the system
closes down, extremely annoying.I have experienced this first hand on
many occasions.Times or bank holidays,christmas days at peak times,
every Friday Saturday at 2am to 4 am,if fact when you really need it
you can bet it will let you down.ITS CHEAP so you get what you pay
for. my advise is don't bother.....Rating:

Reviewed by Joanne
from UK
on 20th Dec 2014
Utter garbage. 1 star at best! Got a new sim only contract with them
for my new phone. Having been with a different network I had to wait a
few days until my old number could transfer onto my new sim. So, 2
days later, as expected, my new number activated and a flurry of texts
from the past days came in. However, could I reply to them? NO. Could
I call anyone? NO. Could I use any data? NO. After spending the larger
part of my day reading article after article about what the problem
could be, I finally came to the realisation of what the problem was
after I downloaded the tesco mobile app. (To be fair, this app is very
handy). After keying in my number, three bars shot up on the screen.
Tesco, 72 hours after getting my new sim and 24 hours after activation
of my number, were telling me that I had used 2 GBs of data, 30 hours
of calls and thousands of texts. (Which isn't even possible as my
iPhone told me that I had used 20 MB of data and I knew for a fact
that I hadn't called or texted anyone. It took almost a week to get it
fixed due to the incompetent call centres and stupid shop opening
times that tesco provide. Absolutely shocking and I can't wait for
this 12 month contract to be over as the service is shocking as
well!!!!!!!!!!!Rating:

Reviewed by s
from uk
on 19th Dec 2014
Great network, value for money and good customer service.Rating:

Reviewed by Rob
from UK
on 28th Nov 2014
Awful. Needed to order three phones. Started order online. Website
crashed. Started again online. Website crashed again. Rang Customer
Services who confirmed that no oders had been placed. Tried again that
evening. Fond out that earlier orders HAD actually gone through. Rang
customer services. Cancelled orders. Started order online again.
Website crashed again. Rang Customer Services to complete order. Tesco
Mobile then send me all the phones. The three I had actually ordered
sucesfuilly and all the others that had NOT been ordered and then
cancelled. Rang Customer Services for return (to return the ites they
had cancelled and sent in error). Had to queue in PO to return and get
proof of postage. The SIMS that were supposed to come with the phones
were missing. So Tesco sent out replacement SIMS (we are literally
keeping the PO in business). The SIMS eventually arrived so I could
get the old numbers ported across. And they have mucked that up too.
The phones now make outgoing calls but no incoming. Customer Service
have 'escalated' the issue to their communication team.

I
have wasted hours talking to unhelpful people and waiting on hold in
this sorry saga where they have tripped up making mistakes at every
step. I would cancel the contracts and go elsewhere, but that would
probably be more hassle thean it's worth. But I am posting this so,
hopefuly, somebody ot there wil read this and seriously consider
before jumping into a contract with these Monkeys. Product OK.
Service. ZZZ-Rating:

Reviewed by Brierley
from uk
on 23rd Nov 2014
Been with tesco 2 years, I find them very good. Coverage is great and
they are flexible with tariffs(until you want to upgrade then there's
no price haggling). They also offer family perk if theres two or more
with them. Sim only deals are cheap too.Rating:

Reviewed by Mohan
from england
on 21st Nov 2014
Recently signed up to a contract so waited for delivery of my phone
which tesco said would be with me in 3 to 5 days which did not
happen.phoned tesco support who did not have a clue about the
order,where the phone was and what to do.oh there customer support is
an 0845 number to boot,I cancelled the contract as the whole setup
filled me with trepidation.Rating:

Reviewed by James
from England
on 21st Nov 2014
all i need to do is upgrade my phone, they have messed up my order and
i have now been on the phone 1 hour on hold. i would not recommend
this shit service to anyoneRating:

Reviewed by Lampy
from UK
on 20th Nov 2014
If you are in the middle of a city, reception is fine. Go outside of a
city and coverage/reception and 3G is just dreadful. When you can get
a signal in these areas it is like having a cross atlantic
conversation 30 years ago with 2 second lags and drop outs. Amazing
that the nationalised mobile provider in Turkey, when I visited, 100%
reception everywhere I went included in a bay surrounded by mountains!
Crystal clear talk quality to UK...the best reception I have ever had.
Maybe O2 should show GEOGRAPHICAL coverage rather than population
coverage.Rating:

Reviewed by ARTUR
from IRELAND
on 19th Nov 2014
CHEAP BUT TRERIRIBLE 3G COVERAGE AS FROM TIME TO TIME(OFTEN) ITS
LOSSING 3G COVERAGE. NOT FOR PEOPLE THAT NEED INTERNET ALL THE TIME,
HWO DONT NEED IT NOW. MY CALL IS TO AVOID IT...Rating:

Reviewed by Susan
from Uk
on 19th Nov 2014
Shockingly bad. No reception for two weeks now. I did have perfectly
good reception. They don't appear to be that concerned. I am awaiting
a call from them this afternoon but they told me they would call me
back yesterday and didn't bother so I'm not holding my breath!Rating:

Reviewed by Dicken
from UK
on 9th Nov 2014
I've just signed up with Tesco for a £7.50 pay monthly Samsung
Galaxy Young. Previously I had an iPhone which was costing nearly
£50 a month and I couldn't get a signal in most places (Orange).
I'm really pleased with my Tesco mobile and the service has been spot
on. I can now phone/text from my house without crawling under the bed
or climbing on top of the wardrobe, what luxury! I can't understand
the negative reviews. I think one of the reviewers is living in a
wigwam on an Indian reservation as he says with the Samsung Galaxy Y
it's difficult to text with Big Fingers who must be his chief. Why
don't they get a phone each instead of sharing one? Anyway, I'm well
pleased with my phone and with Tesco even if they can mislay 250
million ... Oh, and them another10 million.Rating:

Reviewed by Frances
from UK
on 6th Nov 2014
Bought iPhone on 24th Sep'14 for my son. Had to have it delivered to
my address as I am the bill payer. Son returned from uni on 9th Oct'14
and started using it shortly after. We went on holiday. Upon return he
advised me sound never worked unless he had ear phones on - he'd been
unsure at first - thought it might be connection ect. I phoned Tesco
on 5th NOV'14. Would not give replacement but offered repair. Just
looked at repair details and it has been noted as 16gb when it's 32gb.
No offer of a phone whilst it's being repaired. Will take about 7/10
days plus postage plus my son has to arrange with me to get it to him
as it has to be signed for and he's at uni in student accommodation.
For a phone that costs that much I expect more. Extremely disappointed
in shoddy customer service by Tesco.Rating:

Reply by Ben
from UK
on 7th Nov 2014
Not sure what Tesco Mobile have done wrong here? all you've done is explain their repair procedure, which sounds fine.

Reply by Rob Banks
from UK
on 12th Nov 2014
Who is this Ben who responds to all the criticisms? MD of Tesco mobile?

Reply by Matthew
from UK
on 16th Nov 2014
I am not MD of TESCO, before Rob starts!I don't work for TESCO nor shop there very often and I am on EE/Orange at the moment!
I must say that I agree with Ben. Frances doesn't mention the coverage or actual mobile service from Tesco, just her dissatisfaction with their repairs policy.
Perhaps she should have quoted the Sales of Goods Act?

Reply by jade
from uk
on 20th Dec 2014
If you have an apple store near you use them there brilliant and would have sorted it same day!

Reviewed by Jo
from Uk
on 31st Oct 2014
Coverage is fine - but that's a credit to O2 not tesco.

Really bad customer services. Long long waiting times on calls. They
took me through a upgrade call that took an hour - knowing full well
their system for allowing you to accept new contract was not working.
After 48 hours they automatically cancelled my new contract blaming me
for not accepting it - however they were fully aware I was constantly
trying to accept it and their system was the issue. This happened 3
times !!!!! So 6 days wasted plus HOURS on phone - they refused to
send new contract by post insisting online acceptance of contract was
only way - their system however was faulty and not letting me accept
it.

Warranty issues are also problematic. Even though
they have details of my phone and current contract in front of their
faces. Along with details of my handset and the imei number of the
phone. They refuse to accept my handset for repair without me sending
them my copy of the contract. (Almost 2 years ago. I don't have it and
it's on the screen in front of their faces anyway ) I requested a copy
to be sent to me over a week ago. Still waiting !!! Can't have current
phone repaired !! Don't waste your time with tesco mobile. Not worth
all the BSRating:

Reviewed by James Case
from UK
on 26th Oct 2014
Transferred my old number to Tesco Mobile PAYG but the topup page
still has the old Tesco number so now I can't topup my phone online.
Why are there 3 different login systems? 1. tesco mobile 2. my account
3. online topup page. this is so stupid. should just have 1 login
system for everything. I need to register my new phone number
apparently, but the login screen for that says that the details I
entered are incorrect, but they are correct as I saved all the login
details and just copy and paste. customer service by online chat,
email and phone have all been useless. All Indian. I'm not racist, but
these guys cannot communicate and just keep routing me through a
diagnostic system where my problem doesn't exist and giving me
scripted responses AAARRRGGGHH!!!!Rating:

Reviewed by Florence
from UK
on 21st Oct 2014
Moved over to them from O2 a year ago and the service has always been
outstanding. Migrating my phone number from O2 was done in no time. I swapped from pay as you go to pay monthly this week and it was
sorted out over the phone in less than 15mins, new phone received
within 2 working days, and current number transferred to new sim card
in no time (via their online chat, very helpful, straightforward and
easy to use).Rating:

Reviewed by Martin
from England
on 20th Oct 2014
Moto E only 4 weeks and a half old, no damage on outside just been in
pocket for less than an hour and screen inside not working. Took it
back to point of sale, they phoned up CS they sent out a postage payed
bag, I sent phone back to repair center, it took them over a week to
decide that phone was beyond repair and not covered by warranty.
Suggested I buy a new handset. Tesco's don't want to know, terrible
service. When I was with orange and something similar happened they
just send out a new handset next day as it was under a year and I
wasn't even insured with them. Tesco mobile sucks and it's now going
to make me not bother shopping with them for grocerys.Rating:

Reply by Ben
from UK
on 7th Nov 2014
So you broke your handset (maybe unknowingly) and sent it in to repair, then within a week they told you the outcome of their inspection. Sounds reasonable to me.
If Orange give out free phone without inspecting broken ones its a surprise they are still in business.

Reviewed by James Crossley
from United Kingdom
on 17th Oct 2014
I took out a new mobile contract with Tesco Mobile and wanted to
transfer my old number. They said it would take a day and be done on
the Monday.

Monday came and went and it still was not
working but it did take the signal from my previous phone on another
network so that phone was now useless. Because i work long days it was
Wednesday the first chance i had to use someone else phone and phone
Tesco. They said they were sorry and it would be done that day.

Still not working i phoned that night after another long day
and i manged to just phone up just before 9am the time they finish.
First guy i spoke to said he was sorry and its going take another 3-5
working days. When i complained he told me to hold an he transferred
me to someone else obviously so he could leave at 9. That person did
not understand why i was transferred to her department and she would
transfer me back it rang once and then it hung up.

I
wrote an email that night explain how unhappy i was with the service
and how i am self employed and need my phone to get work to make a
living. They said they were very sorry and said they would give me
£5.75 for my inconvenience.

Nearly two weeks
without a phone and £5.75 is really going to make everything
rite.

DO NOT USE TESCO MOBILERating:

Reviewed by ken
from n.ireland
on 17th Oct 2014
On holiday to australia,did not use mobile....£35 credit
stolen.Rating:

Reply by Ben
from UK
on 7th Nov 2014
Not sure if this is a review of them or you.

Reviewed by Vaughan Dean
from UK
on 8th Oct 2014
I've used the Tesco mobile service for a couple of years and, luckily,
I've never had to contact their customer services. I'm moving to a
different provider now so I need my PAC number from Tesco so that I
can take my existing number with me. Trying to get this from Tesco has
been impossible so far. They transfer you to the department that
handles it but they never pick up the phone. I've waited for 30
minutes on two occasions. This is not acceptable and probably illegal.
Avoid this bunch.Rating:

Reply by Ben
from UK
on 7th Nov 2014
Actually Tesco Mobile answer over 80% of the calls within 20 seconds, offering better pick up times than any other mobile network in the UK. And they are all UK based call centres.
Maybe you called in peak times, when of course is when most people are free and the phones will naturally be busier.

Reviewed by Mattie J
from UK
on 7th Oct 2014
Customer services are terrible. Even when trying to renew my contract
it takes 30 minute plus to answer the phones. Unfortunately the deals
are worth the poor service!!Rating:

Reviewed by W
from Uk
on 4th Oct 2014
Tesco have no network they use 02 yet tesco charge 25p a minute lyca
use 02 and ee yet free uk calls texts 2gb internet for £15
pounds with free lyca to lyca calls tesco is cash cow cost £10
for 2 emails when abroad once and phones are double locked wise up
they treat the public with contempt they just milk us we should make
the rules up not tescoRating:

Reply by Ben
from UK
on 7th Nov 2014
Surely Tesco freely tell you what the call charges are? And you have the free will to choose to go with them or not?
That's like saying you think Virgin is too expensive, when you could just choose to fly with Easy Jet.

Reviewed by Steven
from uk
on 4th Oct 2014
I'm not sure why but if I try to download an app with full signal H+
it downloads at about 50kbps. It's DREADFUL. on three mobile 1 bar
would still download at a couple of Mbps. Cancelling and going back to
three.Rating:

Reviewed by Brett Burridge
from England
on 1st Oct 2014
I have been with the tesco network (pay and go) for about 4 years now
and I have had no problems with texts or calls BUT I resample bought a
Sony experia E1 on Tesco's 4G. What a joke, it's not 4G yet! All the
adverts on TV are deceptive, they only have 4G in London and
Birmingham (I'm in northants) it struggles to get 3G and the Internet
is so slow I give up before its loaded the homepage, DO NOT BY TESCO
4G.Rating:

Reply by Ben
from UK
on 7th Nov 2014
They use the O2 Network, just google O2 service checker and check out the service in your area or around the UK. :)
Maybe you should have done this before buying a 4G phone.

Reviewed by Mac
from UK
on 21st Sep 2014
Have had no real problems wth calls data etc but the reason I have
ditched them is because as a sim only cutomer on a 1 month rolling
deal (It was the suggested contract to take when I went into the store
to sign up as I explained to staff that I was waiting for the new
iphone later in the year)I am told that I am not eligable to upgrade
my number!!! I have had sim only deals with other networks
previously and upgraded these to full contracts with zero issue,
I was told that this could be upgraded at the time of joining but the
reality is that even thought I have paid for the service I have
recieved there is in tescos eyes no way to satisfy their customer
critria,basically if you pay your bill in full everymonth tesco doesnt
value you,even the upgrades guy giving me a PAC code told me that 1
month sim deals caused all kinds of issue's for him as customers where
put in this position. In short I had no problems but as they
dont really value you as a customer unless they have you tied into a
longterm commitment that gives them guarenteed income.Rating:

Reviewed by Sara Attridge
from England
on 16th Sep 2014
BRILLIANT, not one problem in 4 years, fantastic customer service and
amazing value, really can't understand how anyone could have a
problem, last year my handset broke, went into store and they went out
to storeroom and handed me a brand new one.Rating:

Reviewed by Paul Bartlett
from UK & USA
on 12th Sep 2014
Awesome! I used Tesco Mobile for 4 years and in that time I can say I
never had any problem with them and that their customer service is
second to none. UK based, professional, competent and friendly (just
slightly busy sometimes).Rating:

Reviewed by VP
from UK
on 12th Sep 2014
DON'T DO IT!!!!! Transferred old number onto Tesco mobile, has
been nothing but trouble ever since. I cannot receive calls or texts
and it's still on going ever since they transferred Customer services
useless, technical team you cannot speak directly to resolve
issues. Can't be put through to a manager, they are always
busy. The price might seem attractive, but if I had known the
stress of all of this, would never have signed up. LUCKILY I am still
within my 14 day cooling off period so will cancel if not resolved
within 48 hours.Rating:

Reply by darren
from uk
on 16th Sep 2014
I known how you feel ,im having a nightmare trying to order a phone I can use, they have no problem sending it to me but I cant use it , they say I cancelled contract that I did not. sent phone back , cant speke to manger or anyone in a senior position , gone on for 3 weeks going round in circles , keep it up tesco mobile!!!

Reply by Ben
from UK
on 7th Nov 2014
Technical team you can't speak directly to?
They are open 365 days a year, just give them a call
0345 300 6660
#EnoughSaid

Reviewed by Shani
from Uk
on 11th Sep 2014
Tesco mobile didn't want to know when my iphone developed a fault! I fact they wanted me to pay them £147 to repair the fault
but were unable to tell me what the fault was! I asked for the phone
back and to my amazement the phone worked and had also been updated
which they must of done as it was unable to update when I sent it to
them, so I'd if payed them £147 for nothing! What a joke!
I will NEVER take out a phone contract with these people, they should
stick to selling bananas and bread! Beware! Don't pay just because you
think they know what they are talking about, always get a 2nd opinion!
The phone works fine now by the way!Rating:

Reviewed by Phil
from England
on 3rd Sep 2014
TERRIBLE BEWARE THESE PHONE CONTRACTS ARE WITH 02 Tesco's do not
want to know ONCE YOU HAVE SIGNED UP

pay montly thats a
joke! YOU CANT THEY WONT LET YOU TOP UP IF USE YOUR MINUTES max
£100 per month use that and you have a phone you cant use "NOT
FIT FOR PURPOSE"

I spent 2/12 hours in the STORE Tesco's
have no say. your comtract AS ITS 02

I owed them nothing
terminated the contract with no oustanding payments

They
sent me A bill for £ 465.00 WHICH I am not paying and told them
that THEY HAVE SOLD IT TO A DEBT COLLECTION AGENCY fredrickson
International WITH OUT NOTICE i WILL FIGHT THIS IN COURT
AVOID BEWARE TESCO DO NOT WANT TO know MIS-SOLD as A CONTRACT its pay
as you go WITH BIG LIMITIS buyer BEWARE !Rating:

Reply by Ben
from UK
on 7th Nov 2014
So you rinsed your credit and then cancelled, now you won't pay it. sounds fair.

Reviewed by frank
from england
on 21st Aug 2014
The problem with Tesco mobile is they cheat you out of money if the
phone develops a fault. Through no accident or damage I was unable to
hear calls on my Nokia unless I used its speaker phone. Tesco mobile
insists you return the phone to their repair centre in Slough. After 6
weeks of waiting they eventually insist its my fault and it will cost
£100 to repair. I refused to pay and 4 weeks later they returned
the Nokia which was still broken. I am only 3 months into a 2 year
contract and proving the phone is defective will cost me than its
worth. Stay away from Tesco mobile who clearly leave fake 5 star
reviews.Rating:

Reviewed by jane
from uk
on 20th Aug 2014
Why do not people look into the facts before signing a contract like
if it can be upgraded/downgraded etc. No wonder the previous review
says they are obnoxious, if you go on phone to them giving them
attitude like that they will be less inclined to help,never had any
problems with them, try vodafone or EE and see what bad service isRating:

Reviewed by philip thomas
from wales
on 19th Aug 2014
Pleas could you tell me why my mobile data is so slow ? I have a sim
only contract with tesco and I have a samsung galaxy s4Rating:

Reviewed by Grace Merling
from UK
on 18th Aug 2014
It’s so obvious, all those 5 ***** reviews are done by Tesco
staff!! Stay away from Tesco mobile! My husband and I had
constant various problems with them. and same with 2 other people from
my work place! You call them, all they do is put you from one
department to another, and no one knows what they’re doing.
They, took £100 off me and it took them 3 months to returned it.
They will promise you that the problem you called for will be
definitely fixed and weeks later it’s still not! It’s
outrageous service! The worse one was when my iPhone’s battery
died after 14 months, while I was on a 2 year contract with them and
they claimed that the phone is only covered for 12 months. I told them
that by EU statutory law all the apple products are covered for 2
years their statement to me was “we over rule the EU law with UK
law”. Absolute shambles! Watch out people!! I had to report them
to Ombudsmen. Rating:

Reply by Andrew
from UK
on 25th Sep 2014
You wrote this exact same cr4p on another review site

Reviewed by Sharron
from UK
on 15th Aug 2014
Beware tying yourself into any contract with Tesco you can't upgrade
or downgrade without a financial penalty. I discovered this too late;
I have also discovered, to my cost, that their technical support team
are inept, this, added to their arrogance, indifference and obnoxious
attitude(s) when dealing with me as a customer makes me wonder just
what things are coming to. I have paid for Internet access for 15
months which I haven't been able to use & this is, ostensibly, my
fault for not complaining enough. How do you answer that? I am
tied into another 10 months with these inarticulate, unhelpful,
ignorant (the customer is never right), rude, disrespectful providers
and there is nothing I can do about that but you don't have to be. DO NOT SIGN A CONTRACT WITH TESCO - despite their claims of
customer care and satisfaction you will end up disappointed and angry
at yourself for allowing yourself to be duped because you thought they
were trustworthy. If Tesco lose 2 customers from phone contracts
and store shopping a day they're in trouble; can they really afford to
leave customers feeling as I do today? Shame on you Tesco.Rating:

Reviewed by Terry Lester
from UK
on 13th Aug 2014
I've had PAYG phones for many years and now got a monthly contract,
all with Tesco. It has always been an excellent service so recommend
it and give Tesco 5 stars.Rating:

Reviewed by Roy H
from UK
on 12th Aug 2014
I had a 'Sim only' contract with them for 1 year, it has just expired
and I phoned them up (Using my landline because I had no signal on my
mobile yet again! ) to tell them I would not be renewing it. Frankly
Tesco Mobile was rubbish. Some days you got a signal , some days you
didn't( and then not for the full day). Texts would sometimes take 3
DAYS to send / arrive . Numerous phone calls to Tesco resulted in the
same lame excuses "Oh its the mast sir, it will be fixed by the
weekend " (Which it never was) Apparently it is the same story with O2
where I live (Tesco uses The O2 network)Many of my friends and
neighbours who use Tesco / O2 say that they have had the same problem.
Anyway, I changed my provider and The signal is perfect!Rating:

Reviewed by m
from uk
on 10th Aug 2014
Love how people that go over their limit like previous review blame
everyone but thereselves for this and what has a strained friendship
got to do with a mobile network review?? Moral of story is if you are
out if work watch your money, what a ridiculous review. Personally i
find tesco to be the best of them all.Rating:

Reviewed by Mike
from UK
on 6th Aug 2014
I have a monthly contract of a certain number of texts, phone minutes
and data amount each month, and it costs around £20 each month.
That's what I agreed to this appalling company. I have been using my
mobile to phone a lot recently, but I kept on getting my monthly texts
from Tesco Mobile saying "your next bill will be £20.05" or
there and thereabouts. Fine, I thought. I'm not going over my talk
limit. Then, suddenly, out of the blue, without warning, there came a
text saying "You've spent more than your tariff allows. To prevent
your service from being suspended call 4488 free from your Tesco
Mobile phone to make a payment." I had received my monthly bill text
earlier the same day, and that was for the usual £20 or so. I
must be just a smidge over, I thought, so I'll phone and see how much.
I phoned the number to find that I was £185 over my talk limit!
This was the first I had heard of it! I'm out of work, so my wife pays
my bill at the moment, but she couldn't have afforded this, so I had
to prevail upon a friend to pay the £185 for me, straining our
friendship! I phoned Tesco Mobile customer service, and their excuse
was that "they couldn't guarantee the text going out in time to warn
you when you've just gone over your limit." I managed to get a
£20 "goodwill" gesture out of them, even though I suggested they
pay the full amount back. I'm taking this to the Ombudsman, because
it's a total swindle. Of course they told me about the Tesco Mobile
app and so on after the event, but that was naturally after the horse
had bolted. To sum up: If anybody's considering getting a Tesco Mobile
phone, don't, they're a bunch of con artists who use their own poor
service and facilities as an excuse to get your money. Once this
contract's up, I'm out of there!Rating:

Reviewed by Beth
from UK
on 4th Aug 2014
Appaulling customer service. I was passed from pillar to post on the
phone for over 40 mins over an undoubtedly broken phone. My phone was
recently dropped and run over by a vehicle so quite definitely
unrepairable. I was told I still need to go through the lengthy
"returning the phone" process so that Tesco could deem it broken!I'm
not asking for a free phone, I merely would like to buy a replacement
without having to wait 7-10+ days just for Tesco to tell me it's
beyond repair! With so much beaurocracy and inflexibiliy in their
system, and so little concern for customer care, I will be be
cancelling my contract immediately. To anyone thinking about using
this company, I would strongly advise against it, or else risk
cumbersome phone calls and wasted time!Rating:

Reply by Ben
from UK
on 18th Dec 2014
Why don't you just buy another phone then?!

Reviewed by Peter
from Scotland
on 4th Aug 2014
Ordered a phone from tesco last weekend and received an email
confirming the order telling me it would be with me in 3 to 5 working
days. They then cancelled the order without telling me. Shocking
service, I am SO annoyed right now!!!Rating:

Reviewed by Peter Wilson
from UK
on 2nd Aug 2014
I bought the Samsung C3520 on PAYG from Tesco for my wife as an
emergency phone (her first mobile). It was for reassurance following
me having had a heart attack. BUT the signal is atrocious most
of the time. Yet my Virgin mobile is perfectly alright. Keep
away from Tesco !!Rating:

Reviewed by ivor bigun
from uk
on 22nd Jul 2014
over subscribed under investment by tesco on o2 network so no 3g or 4g
signal so why buy phones of tesco on tesco or o2 or giff gaffRating:

Reviewed by Anonymous
from Atlantis
on 20th Jul 2014
I bought a sim card from Tesco and went to register it and to top up
£10. I found that the signal was good for most of the time too.
Less than 6 hours later I found that Tesco had either cancelled or
blocked my sim card and that there was no previous statement or
explanation as to why. I am very disappointed and I refuse to
buy any more Tesco mobile products. In retrospect the sim card may
have been made with horse meat. TL;DR: >Good price
(99p) >Decent signal. >Essentially stole £10
from me. >Sim card was a massive let down.Rating:

Reviewed by phil
from uk
on 19th Jul 2014
Having had problems with newly acquired mobile phone that could not be
resolved either in store or by help line, I attempted to leave
negative review on Tesco website. Tesco removed the criticism even
thought it was honest and un abusive. So a site that only
accepts positive reviews has got to be worthless.Rating:

Reviewed by Chris
from Scotland
on 13th Jul 2014
Bought a sony xperia e1 on 19/4/14 worked ok dor the first few weeks
then started freezing and switching itself off during calls/accessing
txts. Took it back to the store and was asked if I had rung the number
on the receipt. Assistant fang the number and I was told it was not on
the current update but I went in and it was. Told to do a factory
reset but would lose all data. Or send it away for repair for 10 days
plus. Went online back home and did a "live" chat but ipad doesn't let
you answer them. Didn't say I couldn't which would have helped. All in
all a pretty crappy experience with Tesco. Will just sell phone to
Envirafone and buy a new one. And they wonder why heir profits are
down.Rating:

Reviewed by annonomus
from uk
on 9th Jul 2014
Well what can I say about this appauling company the signal was
shocking even in a city nothing was done to try improve my service I
missed payment of bill due to moving and obviously moving is very
stressful and hard things get missed unfortunately it was tesco bill I
accept responsibility for missing the bill well tesco close my account
with no corespondense to say this then take near on 200 pound out of
my bank account with no warning I rang them to get told they sent
emails and texts to state they was doing this my question to them was
without the phone which was used for the internet how do I read emails
there answer well we sent them my other question when a persons phone
has been cut off who leaves the sim in no answer again just well we
sent them I ask about letters to be told I'm sorry madam we don't deal
In paper and that they took the money because it was there I asked to
have it half refunded as it was my rent money there reply no the
account is closed OK Account is closed I was willing to pay what I
could when I could come to a agreement with them but no well thanks
tesco you have left me short on rent with no cash to pay bills and
can't afford foodRating:

Reviewed by Mr Randall
from UK
on 7th Jul 2014
Tesco offer a good deal, if you have network coverage. Unfortunately,
8 miles south of Lincoln, we don't. So, after a year of poor value for
money, are terminating our contract and switching to ASDA, who use the
EE network and have far better coverage. Also be aware that Tesco's
process for obtaining PAC code's is very convoluted and painful...Rating:

Reviewed by NMM
from UK
on 2nd Jul 2014
Tesco Mobile: You Get What You Pay For. The O2 network coverage for
3G, in my area is shocking. The 4G is only 'better' because there is
no coverage. No VoIP ability, so if you want or have SkyGo, you
cannot use it. Cheap tariffs, no unlimited bundles, mean avoid at all
costs. If anyone is desperate to experience a Tesco phone then
try a PAYG option, in the long run it is cheaper and less hassle. You
will be glad you did not buy a PAYM model! Tesco should stick to
what they know, food retail and not mobile phones. Let the big boys
look after that...Rating:

Reviewed by Kate
from Uk
on 29th Jun 2014
The tesco mobile network is a joke I recently bought a pay as you go
Samsung phone in an emergency as my existing phone had been damaged...
At the store I was told how wonderful it would be.. I took it home an
registered the phone....... Was told that I couldn't use my debit card
to top up as it was registered with my old phone.... And I therefore
had to use a voucher to top up or vist my bank to get the debit card
de registered . I now want to top again to be told that it would have
to be topped up forever by voucher as it was still not registered .
The customer service was appalling even after taking to a so called
supervisor who could only a Sorry in answer to my cry for help. I have
now bought another phone from a proper mobile company and will never
shop at tesco again Every little helps........ Tesco did very
littleRating:

Reviewed by janet m
from wales
on 26th Jun 2014
Tesco mobile must be the worst newtwork and customer service ever I ordered a phone on 30 May - it turned up on 10 june - despite
having been lied to and told it had been despatched The phone is
faulty and I've just spent over 40 minutes trying to arrange a
replacement - I was cut off twice The staff are mostly
incompetant - just spoken to a so called supervisor who really does
need to take a course in customer service sadly I have a 3
phones with them on a family discount - shan't be renewing with Tesco
mobile I agree with the many other reviewers who rate them as
awful. Also they have no complaints e-mail address - or so the
so called supervisor told me - I suppose that way they don't have to
address any complaints they just fob people off via a very rubbish
signalRating:

Reviewed by Melvin B
from England
on 16th Jun 2014
I have to agree with most others here that this network is not fit for
purpose. I travel around the country quite a bit and might as
well bought a Dorro. Most of the time I can just about make a
call but email/messages/internet/maps forget it. The average
time to load Google is 3-5 minutes so searching is not an option. Unfortunately I have another 13 months to go on contract but will
never sign up again.Rating:

Reviewed by pee doff
from UK
on 11th Jun 2014
worst network ever, may aswell not have phone, loses signal everyday
and have to walk around the block to fix it.Rating:

Reviewed by Kellie
from England
on 11th Jun 2014
We got a Samsung Galaxy phone with a 2 year contract for my son which
after 6 months would no longer get past the home screen. Returned to
Tesco they claimed that the screen had been replaced, something we had
never done, so the warranty was invalidated and refused to repair the
phone. We were told this was not their responsibility as the phone was
a 'gift' with the contract. We will now need to purchase a brand new
phone to get use of the contract SIM.Rating:

Reviewed by Jimmy
from England
on 10th Jun 2014
Hi,I have been without a signal on my two tesco phones since
Saturday,I have cancelled the one that has just come out of contract
when and if I get the signal back I will just use the payg phone there
is no point in paying £20 a month for a service you are not
getting the signal in kenilworth never goes above one bar very
disappointing,jimmy.Rating:

Reviewed by Martin
from UK
on 5th Jun 2014
Tesco Mobile must be by far the worst provider there is. Although one
customer service lady was first class, the so-called technical bloke
was the rudest, contemptuous individual I've ever come across. With 9
months to go on a two year contract my daughter's iphone5 just packed
up. "Your years phone guarantee is ended, but you got to carry on
paying. We don't have to help you. It's your problem" What lousy
service. Their attitude is shocking and unacceptable. No wonder their
sales are going down the pan. Customers are wising up to being ripped
off by this awful company AVOID TESCO MOBILE LIKE THE PLAGUERating:

Reply by Paul
from UK & USA
on 12th Sep 2014
So are you saying that Vodaphone will guarantee an iPhone for the whole of the 24 month contract and repair free of charge?

Reviewed by keithatciren
from UK
on 28th May 2014
I have used the Tesco (O2) network for as long as it has been around,
O2 - originally Cellnet, were one of the two first mobile networks in
the UK and I have only ever used this one - and since about 1990. I
have compared it with friends on Vodafone and it is six of one six of
another, it all depends on what works best in the places that matter
most to you. Other services have grown in coverage but I can't see any
reason to change, especially as the Tesco charges are about as
reasonable as they come.

Tesco's customer care line when
required has always been helpful and had the answers that I needed.

Until recently I have had a succession of Nokia phones, over
a 24 year span, but recently I have changed to a Sony Xperia E1 which
quite frankly for the price is brilliant.

I have had many
reasons to dislike Tesco's but their mobile service is certainly not
one of them.Rating:

Reply by mr buchan
from scotland
on 10th Jun 2014
Tesco mobile customer services are second to none ! Ive been with all other networks and they don`t come anywhere near.

Reply by sc
from UK
on 13th Jun 2014
I found the customer service is easy to be contacted compare to others, the person I talked to sounds a very happy lad!

Reviewed by artur
from ireland
on 20th May 2014
Dont go by their adds on website!!!! They say you will get unlimited
text and calls to everybody in ireland plus all text and calls for
free inside tesco " after "15e top up but itis not true, its one of
each!!!!! Look at at small (!) In blue square in left corner, i have
free calls to everybody but I pay for text to my girlfriend and she is
in tesco as well so I had to use unlimited text addon for 10e and I
have only 5left for internet. All I say is that for 15e topup it
always should be free to text your own network in all plans, 10e for
free texts is just to espensive so please read their adds carefully,
also if you are in unlimited calls for 15e topup and you top up by 10e
you dont have free tesco to tesco calls !! I'm still trying to reach
them over customer care but all numbers from website are hard to
reach. Good luck and read their adds carefully or you can loose your
credit fast ending up with another top up after 2 weeksRating:

Reviewed by I.Todd
from UK
on 15th May 2014
I live in the UK in the Warrrington area and I would like to issue the
following warning about thinking about using Tesco mobile as their
provider.I took out an account costing £10.00 per month on my
mobile phone.Initiallly it seemed as a good deal getting a thousand
minutes per month to use.I then realised there was a problem with the
signal strength .As I have a serious heart condition which needs me to
have a good signal which I do not have.I went into Tesco at Warrington
explaining my issues hoping that I could cancel the remaining 8 months
left on the contract and offering to take out a 24 month contract to
compensate for the loss of the existing contract on Orange.I have made
up to calls totalling 2 and a half hours trying to express my
problems.To say I have had the the run around from hell is an under
statement.I have tried to explain my issues but hit the worst brick
wall were Tesco seem to,say we do not give a dam about you as a
customer we just want our money.I can easily afford the £80.00
to end the contract but the absolute negativity I have had from all
the Tesco staff is to say the worst I have ever had.As Tesco do
banking and insurance I have to say to anyone thinking of using Tesco
to stay well clear as they seem to have an excuse as to why they
should not pay out or cancel a contract with seemingly good
reason.Rating:

Reviewed by Deborah
from Uk
on 14th May 2014
Having bought my cheap Nokia phone for work purposes, having had this
for almost year and no problems, all of a sudden I have no network,
cannot send texts, make calls, receive calls etc, WHY? Can anyone
explain????Rating:

Reply by R
from UK
on 5th Jun 2014
Have you charged it up?

Reviewed by Neil
from UK
on 12th May 2014
Lots of poor reviews here but i think less people bother writing good
ones. For my part I have put a Tesco SIM in my old S2 and very
happy with it. Tesco prices much better than equivalent O2 ones
for same phone and same contract.Rating:

Reviewed by Umut
from UK
on 9th May 2014
I ordered my phone with Tesco mobile on the 04 April 2014 23:45:23 and
received email saying I will get my phone within 3 to 5 working days.
7 days later my phone still not arrived and then I phoned them and
they said that phone not in stock so i asked them to cancel my
contract and refund me. They canceled it and told me if i receive the
phone i have to return it back. On the 14 April 2014 16:41:17 i
received email saying my phone will be shipped next day then 2 days
later I received my phone. Then I returned it back and received
confirmation email on the 22 April 2014 08:55:04 that saying they got
my phone.I phoned them 5-7 days later and asked them when will I get
my refund they said I didn't even asked to cancel my contract I asked
them to listen my previous conversation records then they put me on
hold and 10-15 min they said I will receive my refund soon. Now its
been over 14 days still no refund. I WILL STRONGLY RECOMMEND TO ANYONE
NOT TO BUY ANY MOBILE CONTRACT FROM TESCO MOBILE.Rating:

Reviewed by W J G
from U K
on 22nd Apr 2014
I've had Tesco pay as you go for years, updated only twice, never any
problems with reception. Topped up by mobile, no problem until today
when every number I put it was repeated as something else, so debit
card could not be validated. Online chat was helpful but they had
locked my phone for security reasons. I am told I have to wait 2 hours
before I try again.I hope it works! I would not take out a contract
though, don't use it enough. Really cheap phone each time, I rate my
experience GOODRating:

Reviewed by Elizabeth
from England
on 21st Apr 2014
Very poor coverage. Customer service people are very nice but
basically replaced a broken phone with a cheaper even more broken
phoneRating:

Reviewed by Scott Kemp
from Uk
on 18th Apr 2014
Low signal seems to be their signature. Have not been happy at
all.Rating:

Reviewed by June George
from Wales
on 16th Apr 2014
Hi. Having just used your on line help chat line I found the
assistance given by Adie was really helpful. Adie took the time to
explain the different charges of mobile phone numbers, and clarified
several other issues. Thank you!Rating:

Reviewed by Toptup
from Wales
on 8th Apr 2014
I have been with Tesco mobile for about 4 years,1 on pay as you go 2
on contract and 1 on sim only.Signal is good almost everywhere I go
but is often only 2 g in rural areas. Good job I don't use much data!.
The capped contract is the best part as I know what my bills will be
and have peace of mind should I loose the phone or have it stolen as
it will work only to its financial limit that I set in advance. This
contract only works as pay as you go abroad so no financial surprises
there either and they text the rates immediately. Customer
service has been excellent. Only marked down for poor the 3g coverage
around here.Rating:

Reviewed by Spanner
from UK
on 6th Apr 2014
Cant get my head around some of the previous posts. Ordered two Moto G
phones (excellent product and great value) Tesco Website is clear and
easy to use, great Tesco Mobile app in monitoring your phone usage. No
problems what so ever with customer services, had a problem connecting
to a Google account, turns out it was user error (Oops) Coverage so
far has been no problem, its O2 anyway.

So far .... Very
happyRating:

Reviewed by Terry
from UK
on 5th Apr 2014
Really great 5 star service from Tesco - I had a PAYG mobile with
Tesco for years but now pay £10/month on contract and can't
fault it. Very helpful customer service when I had a few questions and
they transferred my number to my new phone quickly. I can't see
me using anyone else.Rating:

Reviewed by Karen
from Uk
on 27th Mar 2014
Really disappointing service from Tesco Mobile. Got a Nokia Lumia
phone on 24 month contract back in November 2013 which stopped working
and as I didn't take insurance we went back to Tesco through our
Warranty to get it fixed. This was back in November. It took about 7
calls to eventually get packaging sent to us to send the phone back
(took till February) sent on 25th February and phoned today to be told
they had not recieved it!! I have my proof of purchase from the
post office but now I have to wait for another pack to be sent through
to me that I'm guessing by previous Tesco standards will take another
few months! I wouldn't recommend going through them at all- there are
much better companies that provide s better service than this - Tesco
you have become too big to care is how I am left feeling !!Rating:

Reviewed by Ali
from United kingdom
on 27th Mar 2014
I've never had tesco mobile before but I got it for my 4s, and now my
phone has terrible signal.. And everytime my mam tries to ring me, it
says 'no service'Rating:

Reviewed by Susan
from England
on 25th Mar 2014
Absolutely hopeless overseas call centre. They are really good at
apologising and really bad at sorting out your problem. Use them at
your peril.Rating:

Reply by huh?
from england
on 10th Apr 2014
actually all call centres are up north (england)

Reviewed by joe
from uk
on 24th Mar 2014
Took out a contract with Tesco mobile in august 2013, seven months
later my iphone4s Developed problems with its WiFi not working,
(GREYED OUT) apparently due to problems with apple updates ios7
causing the WiFi chip inside the device to overheat, anyway regardless
i could no longer connect to the internet without having to use my
data, so i got in touch with customer service department at Tesco and
they arranged for me to send the phone back to them for repair, i
heard nothing from them for ten days so i called the customer service
team to find out what was happening, only to be told that my phone was
out of warranty because it had been tampered with, when i told them
that the phone had not been tampered with they then gave me a list of
reasons why there engineers had come to this conclusion, and to why an
out of warranty decision had been made, apparently the phone had been
opened by an unlicensed repair Centre, (NOT THE CASE) since i joined
Tesco mobile in august 2013 the phone has never been touched by
anybody, it worked fine until i lost wifi which is the reason i got in
touch with Tesco in the first place, another reason for it being out
of warranty apparently, is that i've had a repair done to it such as a
screen replacement, or internal work done to it such as the phone
being reworked,(SIMPLY NOT THE CASE) Then the representative took to
the engineers notes, and explained that, reworked means being opened
and having none genuine parts installed, and or the phone had been
unlocked by a third party, since i had the phone it has never tampered
with and has always been looked after, and for for the engineer to say
that it has been has left me with no faith in dealing with these
people in future, i bought the phone in good faith with a contract
over two years and now im stuck with a device that is useless, at the
end of the conversation with the customer service rep, he advised me
to get in touch with apple and see if they can help me, why could they
not of advised this in the first place, it would of saved me alot of
time and Dissapointment in the long run, Terrible customer service,
and at the end of my contract will not deal with them again.Rating:

Reply by marta
from uk
on 9th May 2014
I have had the same issue with my iPhone 4s from Tesco. I went to Apple and they gave me the spiel about one of my wifi antennae being broken and when the iOS 7.1 update came along and needed to use one of the broken wifi antennae it caused my wifi to fail. They suggested going though trading standards to talk to Tesco or buying another iPhone from Apple. I am about to approach Tesco but don't have much hope after reading your review.

Reviewed by David
from Uk
on 24th Mar 2014
Been with tesco for 2 years on pay as you go . Great deal as you put
in top up of £10 and it increases to £30 plus 5000 free
texts , decided to up grade to a iPhone 4s on pay as you go , still
having great deal with top up & 5000 free texts but decided to
have internet at £7-50 per month and it is total rubbish, very
very slow , cannot even connect to Facebook as it takes to long
....... Is this the norm for tesco internet , if so although would not
like to leave tesco , it's pointless to stay as there internet is
totally rubbish, just in case phone not set up right , any ideas or
bye bye tesco. :(Rating:

best support when i
accidentally used more data, they put the money back in.

voicemail free call, customer care free call

i pay
monthly £7.5 and i have more than i can use on data and texts
and calls.

dont know why people use the pay as you go
since the min montly is so low and they always always at the end are
using more than 10pounds.

i put 4 stars though cause
signal is not f*** 99% coverageRating:

Reviewed by matt
from uk
on 16th Mar 2014
been with tesco mobile for a year now can not fault it one bit signal
is bang on ( they use o2) plus the cap is awsome not stressing
how much will my bill be this month like ornage same amount for
the last year Rating:

Reviewed by Skip
from england
on 13th Mar 2014
Tesco Mobile is absolute junk! Bought a new phone whilst working away
last year from tesco because it was convenient! Worst decision ever!
Got it home and signal is rubbish! Can't swap it now had it too long,
it'll cost £20 to get it unlocked, but not sure if i can before
i,v had it for 12 months? Looked on Tesco/O2 coverage site and it said
good/outside-patchy/inside for my postcode, whereas in fact it is
patchy/outside-nonexistent/inside. Should'nt OFCOM have a word! Now I
refuse to buy anything from TESCO!Rating:

Reviewed by Ben Dover
from England
on 10th Mar 2014
Tesco mobile are utter rubbish. Bad signal. Don't tell you the cost of
a call to cutomer care. Expect your phone to be the latest thing.Rating:

Reviewed by pete
from uk
on 8th Mar 2014
Do not use Tesco mobile bought samsung s4 at christmas I cannot get
internet so Tesco offered me £120 and told me to sell the phone,
I am now stuck with a further 22 months at £30 per month, what a
waste of money thanks alot tescoRating:

Reviewed by Alex
from Scotland
on 8th Mar 2014
Been reading all these poor reviews of Tesco Mobile, a bit shocked
really. Myself and several family members and friends have been using
Tesco Mobile for years and have never had any issues. And no I don't
work for Tesco, but I do work for another of the big 4 mobile
companies, not O2 either. I wouldn't touch them with a barge pole!
Hubby and I recently went on to a £10 a month contract, using
iPhones. It was a seamless change, had our numbers moved to the new
sims within a day. We recently added our son on a £7.50 monthly
contract. Even if we don't use all our minutes, texts or data in the
30 days we're still saving a good bit from the PAYG triple your credit
deals they have. We live fairly rurally and always get a good signal
from O2, never had a good signal from any of the other networks we
tried. I've always been happy with Tesco, they use O2 so their signal
is good, their customer service, on the odd occasion when I've needed
to call them, has been fine (and it's in the UK unlike most other
networks). Overall really happy with Tesco and will be staying with
them unless someone comes up with a better deal - I'm only loyal to
certain degree :)Rating:

Reviewed by robert
from scotland
on 6th Mar 2014
worst company I have ever dealt with by a country mile . I tried to
join them and had to sign forms online with an electronic signature ,
3 times I was sent the 3 emails with the agreement and the password
and got different error messages every time . spent considerable time
on telephone to their customer services adding £10 to my phone
bill . I was told a manager would sort out my problem in 24 hours
despite writing to them I have heard nothing 2 weeks later . They also
still have my money as they take a payment up front . I was told if I
didn't sign the electronic agreement it would cancel after 24 hours
and I would be refunded in 5 days. I informed them my bank accepts
instant payments so they could refund me instantly , they said oh! you
may get it quicker than 5 days then. 14 days later no refund probably
want to make more money from me having to call again . Believe me I
have had a very lucky escape , if something goes wrong this company
are not interested in helping you.Rating: