Plusnet Issues Reports

@plusnethelp @Plusnet #plusnet - how about actually “doing us proud” and prioritising our line repair - three households without phone or internet after line came down #188534457 TR0000010370848 - told all done and you tested the line when nothing has happened is poor service...

@Plusnet @plusnethelp @plusnethelp even more concerned that I've just read it will take 3 -5 days for the router to arrive (which is yet to dispatch), which I was supposed to receive before the line switched. #plusnetfail too late to postpone, too late to cancel. #switchregret

@dbologh @StuartFisk @virginmedia @Plusnet are part of BT. I have been with them for over 10 years and never had a problem but I am just browsing and iPlayer. Suspect that it would be no good for Stadia.

@stephenrandrews @Plusnet It was hard to hear any music because of the really heavyweight white noise. That seems to be a constant feature. I wondered whether it was to encourage dropped calls. But I got a very kindly request for a DM from someone on their team,called Alex who seems keen to help. 🤞🏾

Hi @Plusnet i enquired about upgrading my broadband on Monday, you said you would call me to discuss. You didn't bother. So now, I just need to know how much it's going to cost me to cancel my contract. Please email me the details so I can finally leave. Thankyou. @plusnethelp

Hi @Plusnet i enquired about upgrading my broadband on Monday, you desired got would call me to discuss. You didn't bother. So now, I just need to know how much it's going to cost me to cancel my contract. Please email me the details so I can finally leave. Thankyou. @plusnethelp

@plusnethelp @Plusnet and, please @plusnethelp don't invite me to dm you to solve the problem. If weeks of calls to multiple 'experts' on the helplines and numerous engineers can't move this on, I doubt you will - unless you can transfer me to a broadband provider that can deliver

So I changed broadband provider from @SkyUK @SkyHelpTeam to @Plusnet @plusnethelp as they are 50% cheaper. So far great customer service from Plusnet, router on way and being kept informed via text on progress

@Plusnet I have just randomly had a charge from you 6 months since we cancelled our account - tried to login, couldn't remember my password, tried to get password sent to me, the webpage says no user matches that address

Been with @TalkTalk for 3 years, all I wanted was a new router when I recontracted. It wasnt even about the price of the service, they said no (even though I've been using my old Sky one for 2 and a half years!) So I signed up with @Plusnet and now I'm getting spammed from TT!

So, of the UK's 5 biggest ISPs we have:
@VodafoneUK narrowly winning most invasive website, beating @TalkTalk to the top spot by a nose. @EE right up there with the leaders. @virginmedia making a solid effort to be terrible, with @Plusnet and @bt_uk being the least worst of them

Can tou believe @Plusnet saying 'Sorry we overcharged you. Loads of customers having the same issue. We'll refund you when we've sorted some technical issues..which might hopefully be next month' #notgoodenough

@plusnethelp Plusnet texted me to arrange an eng. I am happy to monitor further, but I feel that line problems could be causing my router to fall over. Or the router is of substandard quality and falls over every few days.

@plusnethelp Wired connection. When the problem occurs, I can't even ping my plusnet hub from any of the comp;uters. Couple of reboots normally brings it back. When the problem starts first thing I notice is external pings stop. Then then internal pings. As if router is experiencing a DDos.

@Plusnet I have been with a new network provider now for weeks and weeks, I have tried time after time to cancel with you. I’ve received new bills and have been assured after every phone call that I would be disconnected. However, my old number is still active!

@HassieBIJmans @virginmedia My neighbours are all on plusnet & ive been using the ‘bt wifi with fon’ network so i have some connection. virgins india call centre has no value - can’t get meaningful updates as to what the problem is and why it’s taking so long

@Plusnet we are experiencing recurring issues over several re authority to act on husband's account. I can no longer authorise an engineer & cannot be added as a joint account holder nor can the account be transitioned to my name. We had this had been resolved years ago.

@plusnethelp really frustrated with the service. Have been trying to call for 2 days now and can’t get through! I switched from 02 to plusnet but regretting the decision now - it’s been very bad customer service!

@plusnethelp really frustrated with the service. Have been trying to call for 2 days now and can’t get through! I switched from 02 to plusnet but regretting the decision now - it’s been very bad customer service!

@plusnethelp Really tried to sort out the issues but in the end I ended up switching supplier!
I on numerous occasions phoned customer services but just ended up waiting for nearly an hour each time at my cost. Only to get a rude Plusnet employee. "Fantastic customer services" owned by BT!

@plusnethelp My connection is still not stable. Please see the status. I raised this on 19th of Feb. Its month today. Current status - 19 Feb 2019187638683 Awaiting support team answer . I have been send 3 plusnet hubs in last 5 months. Problem remains.

@Plusnet Not getting my compensation any time soon, this Bandit provider just bury's its head in the sand and hopes all the plusnet victims will disappear. Not this Victim Im here 2 stay in it 4 the long haul. 2 wks No service=No compensation=No reply from CEO. been waiting 2 yrs

Plusnet been a customer since 2012, now on a monthly rolling contract. Horrifying customer service from Luke and manager Max 19/03/2019 10:45-11:12 UTC. Asked why i must pay £4 more monthly than advertised price. Kept talking me down insisting they're already doing me a favour

Plusnet been a customer since 2012, now on a monthly rolling contract. Horrifying customer service from Luke and manager Max 19/03/2019 10:45-11:12 UTC. Asked why i must pay £4 more monthly than advertised price. Kept talking me down insisting they're already doing me a favour

Over 3 hours trying to sort out my bills out over the phone and dealing with the incompetence of @EON_SE_en and @Plusnet who keep trying to overcharge me! thank god for @avroenergy and @NOWTV for their amazing customer service #AdultingAndStuff

Plusnet been a customer since 2012, now on a monthly rolling contract. Horrifying customer service from Luke and manager Max 19/03/2019 10:45-11:12 UTC. Asked why i must pay £4 more monthly than advertised price. Kept talking me down insisting they're already doing me a favour

Plusnet been a customer since 2012, now on a monthly rolling contract. Horrifying customer service from Luke and manager Max 19/03/2019 10:45-11:12 UTC. Asked why i must pay £4 more monthly than advertised price. Kept talking me down insisting they're already doing me a favour

Plusnet been a customer since 2012, now on a monthly rolling contract. Horrifying customer service from Luke and manager Max 19/03/2019 10:45-11:12 UTC. Asked why i must pay £4 more monthly than advertised price. Kept talking me down insisting they're already doing me a favour

@Plusnet been a customer since 2012, now on a monthly rolling contract. Horrifying customer service from Luke and manager Max 19/03/2019 10:45-11:12 UTC. Asked why i must pay £4 more monthly than advertised price. Kept talking me down insisting they're already doing me a favour

.@plusnet you are still billing me for a phone service I have left. Spent over an hour on your @plusnethelp service line in 4 different phone calls waiting to be put through to relevant department. I’ve also made 2 requests for you to call me back but still waiting

.@plusnet you are still billing me for a phone service I have left. Spent over an hour on your customer service line in 4 different calls waiting to be put through to relevant department. I’ve also made 2 requests for you to call me back but still waiting.