Executive Briefings

Despite Economy (or Because of It), Outsourcing Grows

By: CRM Daily 05.27.2009

In spite of the troubled global economy--or more likely, because of it--one of the few business sectors that continues to thrive is outsourcing. No wonder: Companies looking to cut expenses in the face of soft demand are keener than ever to hand off parts of their operations to lower-cost providers. As a result, outfits providing everything from third-party customer support and information technology services to back-office processing saw revenues grow last year by an average of 13 percent and expanded their workforces by 18 percent, according to the International Association of Outsourcing Professionals.Source: CRM Daily

In spite of the troubled global economy--or more likely, because of it--one of the few business sectors that continues to thrive is outsourcing. No wonder: Companies looking to cut expenses in the face of soft demand are keener than ever to hand off parts of their operations to lower-cost providers. As a result, outfits providing everything from third-party customer support and information technology services to back-office processing saw revenues grow last year by an average of 13 percent and expanded their workforces by 18 percent, according to the International Association of Outsourcing Professionals.Source: CRM Daily