Pros: Excellent support, always adding new features and improving functionality, works well on web app and iOS and Android versions, allowed us to eliminate printed program book, great for networking among speakers and attendees, as well as communicating announcements during the conference.

Cons: Would like better integration between speaker portal and attendee portal, but I believe this update is coming soon.

Overall: Great event app for our semi-annual world conferences. Love working with Pheedloop. Excellent customer support.

Responsive, Functional, & Outstanding Service!

Sep 26, 2018

Laura N.

Member Services Coordinator

Education Management, 1-10 employees

Used the software for: 6-12 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I was originally impressed by the pricing and feature model, and once we started using it for our conference planning, it was clear that there were regular updates and feature additions that were added to it. What was even more impressive was the fantastic customer service from the PheedLoop team. Our crew had a lot of questions, and the response time was phenomenal, the reps were friendly and helpful, and any issues were dealt with right away. That means a lot when planning an event!

Cons: Not a lot! I shared my thoughts with the PheedLoop team on our experiences, and indicated that both a change log for administrators and a stronger knowledge base area would be assets, but they are already on top of it!

Overall: The back-end functionality is super clean and easy to use once things have been explained a bit. There are a ton of features that can be applied to a variety of events, and more being added all the time.

The user-facing app is really intuitive, and having consistency between the web and mobile app made it easy to do a quick user tutorial at our event with no problem.