My Power NI

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Help & Support

Billing

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If I receive an estimated bill how can I get an accurate one?

Simply call us 03457 455 455 and provide us with your customer account number and an up-to-date reading. We’ll be happy to process your reading to produce a revised bill for you. Please try to provide us with an accurate reading as soon as possible after you receive your bill. Phone lines open Monday to Friday 8am to 7pm. Calls are recorded for quality assurance purposes.

Related questions

Understanding my electricity bill

I received a reminder letter but I've already paid.

If you’ve paid your bill in full or entered into a payment plan within the last seven days the reminder letter may have been posted prior to your payment being received or your plan being set up.
If you’ve pad your bill by cheque this can take up to 14 days from the day you posted the cheque to be credited to your account.

My bill is higher than usual

How can I reduce my bills?

You can reduce your bills by changing plan, taking a look at our energy saving tips or you can use our home energy check which will provide you with a list of personalised recommendations to help you improve the energy efficiency of your home.

How do I submit a meter reading?

A separate company, Northern Ireland Electricity Networks provides the services for meter reading.
If you miss the meter reader you can submit your meter reading online, provided that it's only been a day or two since they called.

When do I have to pay my bill?

Can I get a refund?

To request a refund please give us a call on 03457 455 455 and we will review your account. Before your call take a note of your meter reading and preferably a picture, as we will use this to ensure that your account calculations are correct. If you pay by monthly Direct Debit your account will sometimes be in credit if you've used less energy than your monthly payment amount. This usually balances out in months where you use more energy.