acrobat 9 won't install updates (cant close porgram) - Adobe Acrobat

This is a discussion on acrobat 9 won't install updates (cant close porgram) - Adobe Acrobat ; I have installed Adobe creative suite 3 and adobe acrobat 9 standard. Every time acrobat starts it tells me updates are available do you wish to install. I say yes and it tells me that it must shut down acrobat ...

acrobat 9 won't install updates (cant close porgram)

I have installed Adobe creative suite 3 and adobe acrobat 9 standard. Every time acrobat starts it tells me updates are available do you wish to install. I say yes and it tells me that it must shut down acrobat to do this. Do you want to continue or cancel? I hit continue, it shuts down acrobat and then 30 seconds later tells me it was unable to shut down acrobat and that it will not install updates. For some reason the installer thinks Acrobat is running whenever it tries to install updates even if it is not. We have reinstalled my adobe creative suite package and this allowed me to run updates in acrobat one time. 2 weeks later I am not able to install updates again. Any thoughts on what this could be? I am running windows XP.

thanks for any help,
-ryan

Re: acrobat 9 won't install updates (cant close porgram)

One thing to try... turn automatic updates OFF, and go to the updates web page and download and install any updates manually

Acrobat Updates Here - Updates are usually NOT cumulative, so install in number order
<http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows>

Re: acrobat 9 won't install updates (cant close porgram)

Thanks for your feedback. I tried doing what you suggested. (It turns out that I actually have acrobat 8.1.0 standard)Acrobat tells me I need to install security update 8.1.2. I download this file from the link you sent me and tried to install it manually. Now I get a warning that tells me the window installer cannot install update because the program is missing or upgrade patch may be for a different version.

Any thoughts
?

Re: acrobat 9 won't install updates (cant close porgram)

You missed what I wrote

Updates are usually NOT cumulative, so install in number order

8.1.0 to 8.1.1 THEN 8.1.2

Re: acrobat 9 won't install updates (cant close porgram)

As I recall, this sequence issue also shows up when you do the update within Acrobat. You need to do them in order unless the update site tells you otherwise. Sometimes they are cumulative, but the notes typically say that.