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3rd Line Engineer

Location:

Work type:

Business sector:

Salary:

Job reference:

BBBH16973_1541776843

Start date:

ASAP

Contact email:

mag.dutka@talentinternational.com

Advertiser:

Mag Dutka

3rd Line Engineer

Role: Permanent

Location: Stoke-on-Trent

Salary: £40,000

This organisation have recently moved in brand new state of the art offices, and have gone through some major expansion that has resulted in lots of internal promotions, brand new IT divisions, lots of recent acquisitions of other companies and a much bigger platform to progress their staff, as staff retention as well as staff personal/career development is at the front of this company's list, as they believe if their staff are happy, then it creates a better environment and they will succeed together.

Job purpose:

To assist with the development, maintenance and support of a diverse IT infrastructure. This will include:

Ensuring the availability, integrity and performance of systems through a process of continual improvement

Design, integration, testing and documentation of new technologies

Liaising with 3rd parties to design and implement strategies to deliver infrastructure services

Escalation point for any issues highlighted by the IT Service Delivery Team, ensuring timely resolution

Direct communication with customers to manage expectations

Duties and responsibilities:

Ensuring the availability, integrity and performance of IT infrastructure

Pro-actively review the IT infrastructure to identify areas for improvement

Maintaining documentation of IT infrastructure and associated processes

Working with IT Support Team to resolve issues

Design and provision IT solutions to support Group strategy, including supporting documentation

Assist both Database and Software Development Teams as required

Adhering to and ensuring the enforcement of all Group policies

Assist in the review and amendment of Group information security policies