Order got canceled without any notification, no explanation or solution followed. Poor customer service. Bad experience.

Ludmila N. le 3/5/2019 à 23h26

Sorry you feel you had a bad experience. Unfortunately you ordered a bike which was marked as 'subject to availability'. The order was done in the evening and we emailed you and put a note on your PayPal payment the very next morning when we refunded you.

* order was placed at 9;38 PM on Thursday. Email was sent at 9.34am Friday.

Bikeactive le 4/5/2019 à 11h19

Avis client

5.0 / 5

Spot on great communication fast postage great stuff.

Jamie P. le 3/5/2019 à 11h19

Avis client

5.0 / 5

Ordered the bike from germany. It arrived after 3 working days. Excellent service from rob via Instagram and Facebook. Price and quality are awesome! Cheers!

Samuel J. le 18/4/2019 à 09h00

Avis client

5.0 / 5

Helpful, knowlegeable staff.

Mike E. le 25/11/2018 à 23h02

Avis client

3.7 / 5

Web site says next day delivery it took 5 days from order for the bike to be delivered, it was delivered on the 19/11/2018.

Roland S. le 19/11/2018 à 10h13

Avis client

5.0 / 5

Crap service. Order was cancelled without any feedback. Probably because out of stock?
Who knows...

Hermann A. le 28/9/2018 à 17h36

Avis client

1.0 / 5

It has been 6 days from date of purchase and no information on shipment, sent them two e-mails, one voice mail message and still no reply on expected date of shipment for the bicycle!

Zeljko m. le 2/9/2018 à 09h29

This bike was ordered while we were away on holiday so there was a little delay. Also shipping to Croatia can be a little slow. The bike is now being enjoyed by this customer.

Bikeactive le 3/10/2018 à 16h08

Avis client

5.0 / 5

Fast an good Service! Thank you Guys. Nice greets from Austria.

Rene D. le 31/8/2018 à 21h02

Avis client

2.7 / 5

Really disappointed with the time it took to come,
The frame although showing in stock, clearly wasn’t.
When I phoned on three occasions it was always “coming in to day” and it didn’t!
Then when it finally went out for delivery! It got lost for about two days?
But the delivery note showed it was posted two days after I was told. ???
What actually went on I really don’t know, but it was very frustrating with such a shoddy delivery service, whoever was to blame?
I eventually got it.
.

A W. le 21/8/2018 à 23h52

Unfortunately this bike got stuck for a few days in the parcel force system. It was all sorted eventually and they haven't lost a bike yet.

Bikeactive le 3/10/2018 à 16h09

Avis client

5.0 / 5

Great service, next day delivery
Thanks.

Neil B. le 9/4/2018 à 22h25

Avis client

5.0 / 5

Great service from Bike active,very friendly and helpful, Can't fault them, will definitely be using them again.

Andy c. le 18/10/2017 à 17h34

Avis client

5.0 / 5

Ordered a Rocky Mountain Altitude C70 2018 at the bikeactive online shop. Processing the order and shipment was outstanding - the bike was in Austria within 2 days after order. Amazing!
Fulfilling special customization needs as well as giving helpful answers to several questions e-mail was processed quick and accurate. This is customer support I would expect everywhere - thanks a lot Rob!
I would anytime recommend this shop!
Cheers
Herbert.

Herbert G. le 25/7/2017 à 22h21

Avis client

5.0 / 5

Excellent.

Russell B. le 21/6/2017 à 22h34

Avis client

5.0 / 5

Excellent customer service. Quick delivery.

JOHN B. le 6/12/2016 à 19h23

Avis client

5.0 / 5

Quick shipping, everything was superb.

Gábor K. le 10/9/2016 à 13h59

Avis client

5.0 / 5

Everything went absolutely Perfect.

Sandor R. le 17/6/2016 à 17h57

Avis client

5.0 / 5

Bike Active and especially Rob are a fantastic outfit with quality products. Thank you Rob I will defiantly use again.

Terrence Wayne C. le 1/1/2016 à 19h33

Avis client

5.0 / 5

Great price prompt delivery.

Steve G. le 20/12/2015 à 19h06

Avis client

4.7 / 5

I ordered the nuke proof mega comp 2015 due to the amazing price with the black friday discount. The delivery was delayed due to the increase of sales so i was fine with that as i was kept up to date throughout. The bike arrived today and i noticed the box had a small hole where the rear wheel was and the rear maxle was exposed. luckily nothing was damaged.

Chris D. le 11/12/2015 à 22h35

Thank you for the review Chris. Hope you enjoy the bike.

Bikeactive le 12/12/2015 à 12h16

Avis client

5.0 / 5

Fast and polite communication, super fast shipping! would buy there again any time. very recommendable!

Bernhard G. le 9/12/2015 à 11h37

Hi Bernie. Thank you very much for the review. Hope the enjoy the Evil The Following. Amazing bike.