TripAdvisor Traveler Rating:

2.05Cleanliness

3.05Location

2.05Rooms

2.05Service

2.05SleepQuality

2.05Value

2.05

“Hotel looked o.k. from the outside. Poor condition of the...”

Mar 12, 2013Angelo B, Chadwicks

Hotel looked o.k. from the outside. Poor condition of the room. Smelled moldy in room. Bathroom faucets were backwards. No instructions on how to work the wall heating system, and the curatin links on the inside curtain were broken, making it hard to close the curtains at night. We were there for 2 nights and intentionally left a penny on the rug when we left in the morning. Upon return at night the penny had not moved and while the garbage was emptied no new bags were put in the waste baskets. We were extremely dissappointed in the run down quality of the room including the paper thin bed spreads used.

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear GuestThank you for taking the time to write a TripAdvisor review pertaining to your recent stay in room at our Travelodge Inn & Suites, Albany Airport. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations, and to make your stay as pleasant and comfortable as possible. Your feedback is very important to us. I assure you that your Satisfaction Report does not stop at my desk. The report is forwarded to the General Manager, Housekeeping Supervisor, Chief Maintenance Engineer and last but certainly not the least - - the owner of our Travelodge Inn & Suites, Albany Airport. Our Travelodge Inn & Suites, Albany Airport was recently acquired by Cocca's Hotels and was converted from an Econolodge. We are planning on doing major renovations late in the fall of 2013. Regarding the cleanliness of your guest room and hallway, we are making significant changes within our Housekeeping Department, which I am confident will eliminate an issue such as experienced during your visit.. Thank you for drawing our attention to the broken curtain links on the inside curtain and the thin bedspread. We will also check the room for the odor that you mentioned. Your key not opening the back door appears to be an isolated incident as checked several keys and there were not any issues. We thank you for your suggestion regarding instructions on how to work the HVAC system and pointing out the reversal of the water faucets. We look forward to welcoming you again and having the opportunity to show you the true image of our Travelodge Inn & Suites, Albany Airport - - a hotel that truly cares about our guests' satisfaction, enjoyment and comfort. Sincerely, Marilyn Seidner Director - Guest Relations
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