What is Unified Communications?

Unified communications (UC) systems allow multiple channels of communication to be accessed from a single interface.

Unified communications definition

A unified communications system combines multiple channels of communication into one Internet-based product or product bundle, making it easier for users to collaborate and get work done efficiently. Email, chat, voice and video are examples of communications channels that work well when linked together and made accessible as a system that can be accessed from a single entry point.

Why unified communications?

Also referred to as collaborative communications, or unified communications and collaboration (UCC), the primary benefit of unified communications systems is that knowledge workers in different locations can use these systems to collaborate in much the same way that they would if they were in the same location.

In some cases, working together via a UC system may be even more effective than working together in person, since UC channels tend to be both less disruptive than typical in-office communication (as in the case of email and instant messaging) and more hands-on and immediate (as when teammates collaborate over a single document or presentation, with each party looking at the file on his or her own screen).

Unified communications systems allow for a consistent user interface no matter what device, operating system, or network a given user is using to access the system, increasing overall flexibility and productivity.

HPE products and services for unified communications platforms

Enable your people to collaborate and work wherever they want for greater productivity. HPE small and midsize businesses help optimise for your IT infrastructure to deliver a better UC experience and reap the full benefits of your UC investment.