Not what you are looking for? Ask the experts!

Download Help

My North 360 product recently expired and I needed to renew it. I tried to renew it but ended up purchasing the NIT 2011 product instead. I contacted customer support over the phone and she said refunded my NIT 2011 purchase and got me the correct 360 version 5 product. Then when I went to my products page, there was a download button next to the NIT 2011 product but not the 360 product. My 360 product is showing that it is renewed, but there is no download button. Also, my NIT 2011 product still works on my computer and it shows I have 366 days of protection left. Could my NIT 2011 product still be working and not my 360? Please help!

Replies

Re: Download Help

My North 360 product recently expired and I needed to renew it. I tried to renew it but ended up purchasing the NIT 2011 product instead. I contacted customer support over the phone and she said refunded my NIT 2011 purchase and got me the correct 360 version 5 product. Then when I went to my products page, there was a download button next to the NIT 2011 product but not the 360 product. My 360 product is showing that it is renewed, but there is no download button. Also, my NIT 2011 product still works on my computer and it shows I have 366 days of protection left. Could my NIT 2011 product still be working and not my 360? Please help!

Re: Download Help

please log into www.mynortonaccount.com with your email and password. There check please Norton 360. If the expiration date there is 2012.something, than it has been renewed, and you just need to remove Norton Internet Security 2011, and install the current Norton 360 version.

Here are the steps for the reinstall:

1. If you use the feature, please backup your Identity Safe data (Settings -> Web Settings -> Identity Safe -> Backup)2. Download latest Norton 360 installer:- www.norton.com/n360s_5 Standard with 2GB Online Storage- www.norton.com/n360p_5 Premier with 25GB Online Storage- www.norton.com/n360sne_5 Standard Netbook Edition with 2GB Online Storage- www.norton.com/n360pne_5 Premier Netbook Edition with 25GB Online Storage- for other languages than English please go to the Norton Update Center: www.norton.com/nuc3. Download Norton Removal Tool: www.norton.com/nrt4. Disconnect from internet5. Remove the other Norton product from Start Menu or from Control Panel -> Add or Remove programs6. Reboot7. Run the Norton Removal Tool, reboot (repeat it 2-3 times)8. Install Norton 360 version 5 with the downloaded installer9. Reconnect to the internet10. Activate Norton 360 version 5 with the same key you have for in the Norton Account11. Run Live Update until you get no new updates12. Restore your Identity Safe data (Settings ->Identity Protection -> Restore)