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DPI Energy - dpi is a rip off they shut off your service even
dpi is a rip off they shut off your service even if you have paid your bill. Everytime you try to call them for help someoe with a thick accent comes on. aside from the already stressful situation you have to deal with someone who hardly speaks english. We pay our bills on time but yet we get shut off weekly. Last week our lights went out 4 seperate days because they got a disconnection order but we have a positive balance so we were shut off for no reason. Once they notice we were positive they agreed to turn it back on but with a fee of $35 because it was shut off & policy states we must pay a $35 fee was is insane if your light was disconnected out of mistake. Everytime you ask to speak to a manager the employees get attitude. They are a rude and speak to you as if you were the one speaking another language. This company is a scam! DO NOT USE THIS COMPANY THEY WILL ROB YOU BLIND!!!!!!

I signed up with Dpi Energy last month after they
I signed up with Dpi Energy last month after they promised a bill of $129.00 per month for my 1 bedroom apartment and no deposit. The rep said a lot of things to entice me and was very nice. That was the last time anyone at the company was nice or decent. Let me tell you, Please go with any other company because Dpi Energy is a Fraud and scammed me.

After I paid $129.00 to get started, I received a bill for $285.00 just 6 days later due that day. I was confused and called customer service where an individual with a very heavy Indian accent told me that I had to pay the bill or I would be cut off. I could barely understand this person and just repeated that I had to pay the bill that day or be turned off.

I then contacted the Public Utilities Commission of Texas (PUCT) at 1-888-782-8477, the lady there was very helpful and took my complaint. I did not pay the bill to DPI Energy and switched to another company who has been very fair with me. Dpi Energy still calls to collect for a scam bill and service I never used. They got my $129.00 but I leared my lesson. I hope others learn form my experience.