Property Location With a stay at Hilton Garden Inn New York/Midtown Park Ave in New York (Midtown East - Grand Central), you'll be minutes from The Morgan Library and Museum and Empire State Building. This hotel is close to Grand Central Terminal and... more

Property LocationWith a stay at Hilton Garden Inn New York/Midtown Park Ave in New York (Midtown East - Grand Central), you'll be minutes from The Morgan Library and Museum and Empire State Building. This hotel is close to Grand Central Terminal and Chrysler Building.

RoomsMake yourself at home in one of the 232 guestrooms.

Rec, Spa, Premium AmenitiesEnjoy recreation amenities such as a fitness center or take in the view from a rooftop terrace.

DiningYou can enjoy a meal at a restaurant serving the guests of Hilton Garden Inn New York/Midtown Park Ave, or stop in at a grocery/convenience store. Quench your thirst with your favorite drink at a bar/lounge.

Business, Other AmenitiesFeatured amenities include a business center, a safe deposit box at the front desk, and ATM/banking services. Self parking is available onsite.

TripAdvisor Traveler Rating

TripAdvisor

Traveler Reviews brought to you by

Hilton Garden Inn New York/Midtown Park Ave

45 E 33rd St, New York City, NY 10016-5336

1,434 Reviews

Certificate of Excellence 2018

true

Recent Reviews:

Attila V

Dublin, Ireland

Trip type:

Business

A bit run-down

May 11, 2019

As it usual with Hiltons the place can feel a bit "yesteryear's luxury". Defo needs a bit of a facelift as it feels run-down and the wifi is quite slow...
more »

As it usual with Hiltons the place can feel a bit "yesteryear's luxury". Defo needs a bit of a facelift as it feels run-down and the wifi is quite slow (3Mb/s) compared to modern standards. Also, the lighting was poor, not sure why Hilton is trying to save money on lighting.

Jon S, General Manager at Hilton Garden Inn New York/Midtown Park Ave, responded to this review

Dear Attila V, thank you for your Trip Advisor review! We certainly do appreciate your feedback. We hope for another opportunity to serve you again in the future!

It is funny how different people can have opposite reactions to things. We found the customer service to be EXCELLENT. A problem with our room was rectified immediately. We were...
more »

It is funny how different people can have opposite reactions to things. We found the customer service to be EXCELLENT. A problem with our room was rectified immediately. We were greeted warmly whenever we entered or left the hotel.

The bathroom and shower are spa-like and up-to-date (although the moron who designed the toilet paper holder should be shot...a pull instantly sends the roll spinning off the unobstructed end of the holder...you have to see it to believe it). The bed was very comfortable, no low spots. The place was very clean, and all the employees we dealt with were polite and outstanding in every way. The climate control worked well, once we were in the right room. The hallways were modern, properly painted, and up to date. It was quiet, except for a problem described below. A security system keeps the wrong people from visiting your floor.

The location is excellent for subway service; a train entrance is located about 100 feet from the front door. There is a Pret A Manger right around the corner, some excellent and funky pizza slice joints within a block or two, a mom-and-pop cafe/bar across the street, two drugstores within two blocks, and a Wolfgang's (not Puck) steakhouse next door -- one of the higher rated places in the city. The bona-fide Koreatown is a couple blocks away. The overall area is nice, but a several businesses being renovated currently make 33rd street a little dark. However, the hotel has cookies in the evening :).

Caveats: The price was higher than comparable properties; we considered this to be somewhat offset by the convenience of the nearby subway. No breakfast. Yes the rooms are on the small side, but should not be a problem for couples. If you have four people, I recommend another hotel. There is a sports bar at the adjacent restaurant; when a game is on the unbelievable noise echoing up the concrete canyons could wake the dead. However, the windows are excellent; they can block the noise as long as you are enough floors above the street. The back of the hotel is very quiet (except for fire and police sirens, you cannot escape that in NYC).

Overall, a very solid place to stay, and I would come back.

Jon S, General Manager at Hilton Garden Inn New York/Midtown Park Ave, responded to this review

Dear SteveRearington, thank you so much for your recent "EXCELLENT" Trip Advisor review! My team of hospitality professionals and I truly appreciate your feedback! It was so nice of you to acknowledge our "excellent" customer service as well as our "spa-like" bathroom and shower!!! Overall, we are so happy that your stay with us was so enjoyable and we do hope for another opportunity to serve you again soon! Thanks again!

Great hotel, reasonably priced, and very convenient to a much of the city. Easy to find, and a good number of ride sharing vehicles available in the area, even during...
more »

Great hotel, reasonably priced, and very convenient to a much of the city. Easy to find, and a good number of ride sharing vehicles available in the area, even during later hours. Good snack bar area behind the reception desk. Friendly staff, and complimentary cookies in the evening, and coffee in the morning were appreciated.

Jon S, General Manager at Hilton Garden Inn New York/Midtown Park Ave, responded to this review

Dear TeamROC, thank you for your recent Trip Advisor review! We do appreciate your feedback and hope to see you again soon! Thanks!

They should do more training with their front desk team. When I first came into their lobby, there was no warm greeting to us. The front desk people were all...
more »

They should do more training with their front desk team. When I first came into their lobby, there was no warm greeting to us. The front desk people were all pretty unfriendly and no smile on their face. Just like a robot repeating SOP check-in process, I also tried to ask other requests that it would help me to feel better with his unprofessional service, but he seemed that he didn't want to assist me. Hilton? excuse me, the front desk must have to be available with any request! Another issue was that their front desk agents were chatting and laughing all the time when I stopped by the desk, even when I was going to check out, it was impolite to the guest because we might feel less attention from them. I felt pretty bad because I had traveled a lot and never had those unpleasant experience so that why I felt it was ridiculous that the Hilton hotel provided that horrible service. The last complaint about this stay was their GM sent out an email after I checked out, but an email looked module without any customize, I tried to express my feeling to see if they could see this as an opportunity to make things right. However, I was disappointed again, because their GM just did apologies and said he would pass this information to their team, well, was that a GM supposed to calm their unhappy guests? Overall, it was the worst hotel stay in my life, due to those unacceptable factors, I won't ever stay at this hotel anymore. Please do more training with your front desk team. If you want to have fun in the big apple, choose wisely because you never want your trip got ruined by Hilston hotel.

Jon S, General Manager at Hilton Garden Inn New York/Midtown Park Ave, responded to this review

Dear foodslover131, thank you for your recent Trip Advisor review. My team and I are sorry that your stay with us was less than excellent. Please do not hesitate to contact me at 212.755.1108 so that we discuss your concerns. I do look forward to speaking with you. Thanks.

Hotel is in a good location. Rooms are a generation outdated when viewed next to comparable Hilton portfolio properties. Television is small, even for a NYC room. There are no...
more »

Hotel is in a good location. Rooms are a generation outdated when viewed next to comparable Hilton portfolio properties. Television is small, even for a NYC room. There are no USB outlets for charging anywhere in the room. These are standard in any name brand hotel today.

Hotel is clean, no other complaints. Elevators are quick.

I would most likely consider other locations for up to date amenities.

Jon S, General Manager at Hilton Garden Inn New York/Midtown Park Ave, responded to this review

Dear GtiFreak04, thank you for your Trip Advisor review. I am sorry that your recent stay with us was less than excellent, however we do appreciate that you took the time to recognize how clean the hotel was and to point out how quick our elevators were. We do hope for another opportunity to serve you again soon.

34 People

Best Rate Guarantee

Which New York hotels qualify for the NYC.com Best Rate Guarantee? Almost all of them! Just look for the
Best Rate Guarantee Seal when you are searching for your New York hotel.

We stand behind your reservation and our Best Rate Guarantee.
Unlike other so called guarantees, the NYC.com Best Rate Guarantee
doesn't expire after 24 hours.

The NYC.com Best Rate Guarantee protects your wallet and takes the worry out of booking a hotel room. Because of the
large volume of New York City lodging reservations we process, we are able to negotiate special rates with New York City
hotels. All e-$aver Rate Hotel reservations booked through NYC.com are guaranteed to be the lowest rate available
for that hotel. After you book with NYC.com, if you find a lower publicly available rate online for the same dates,
hotel, and room category, we will match the price and refund you the difference.

And unlike other so called "Guarantees," we will match the price right up to the time of the hotel's cancella- tion deadline,
whether that is three days after you made the booking or three months. So stop worrying and start booking.