Customer Complaint Policy

CUSTOMER COMPLAINT POLICY

It is the policy of Dickason Law Group to respond to customer complaints, disputes and issues in a timely manner. We take each complaint seriously, no matter the nature of issue, by thoroughly investigating the cause within its respective department.

As soon as a complaint is logged, it is sent directly to our Chief of Staff for documentation and investigation. Reports of each complaint, their cause, and the steps necessary to correct the issue are discussed with the offending party, reviewed within each department, and reviewed in Leadership meetings.

Dickason Law Group is focused on providing real estate closing services to customers in compliance with all Federal and State regulatory policies including but not limited to consumer protection (CFPB Compliance), ALTA Best Practices, and civil rights laws.

In the event a complaint needs to be filed with Dickason Law Group, the individual/entity can:

This report should be used at the end of each month to submit your expenses for reimbursement. You must upload a detailed expense report with this form. Click here to download an Excel template of the expense report, or download from the Team Drive in the DLG Google Drive.