- Spare Part Management - Responsible for managing inventory based on demand and cost targets. Maintaining stock at a level that enables internal servicing and repair departments to complete their work without delay.

- Managing defective parts and aligning

Key Deliverables -

- Technical Call Management

a. Call Closure

b. Installation guidance closure KPI

KPI Management :

a. Response Time /Resolution Time

b. Daily Pendency

c. Cancellation calls /Remainder Calls

d. Spare parts calls

e. Customer Escalation

f. Feedback (Happy Calling)

- Responsible for network expansion plan based on Customer requirement.