Seven companies performed better than in spring 2007, while one (Merseyrail) had no change in customer satisfaction levels.

Overall, 80% of passengers surveyed at more than 600 stations for the spring 2008 poll were satisfied with their train journey - 2% up on the spring 2007 figure.

Among those companies suffering a dip in satisfaction levels were East Midlands (down 9% from spring 2007), London Overground (down 7%) and First TransPennine Express (down 5%).

First Capital Connect and First ScotRail both enjoyed a 5% boost in satisfaction levels in spring this year compared with spring 2007. Overall, scores for long-distance operators were 4% down.

The survey also showed that just 34% were satisfied with the way train companies dealt with delays and only 38% were happy about the availability of staff, although these were slightly higher scores than last year. Toilet facility satisfaction levels dipped 1% to just 35%.

Although 58% were satisfied with the helpfulness and attitude of rail staff, this was a 4% drop on the spring 2007 figure.

Ticket-buying facility satisfaction levels rose 4% to 71% and personal security at stations was up from 57% in spring last year to 61% in spring 2008. But only 48% were satisfied with facilities and services at stations - 2% down on the spring 2007 figure.