Well, after two weeks of going back and forth with Ubi support, I ended up nowhere. My Insurgency installs fine on another machine, so it's some sort of software on mine that's interfering . . . but the tech couldn't isolate it, and ended up suggesting that I reinstall the operating system from scratch and try it then.

Originally posted by mjflynn74:
Well, after two weeks of going back and forth with Ubi support, I ended up nowhere. My Insurgency installs fine on another machine, so it's some sort of software on mine that's interfering . . . but the tech couldn't isolate it, and ended up suggesting that I reinstall the operating system from scratch and try it then.

Ri-i-i-i-ght.

Anyway, I give up. Hope someone else has better success than I did.

Yeah. My computer's in need of a reformat anyway, so that isn;t a problem for me. I just can't right now because my my work is on here, and I can't find the windows disk xD

Need help here. I encountered the exact same problem as you did. First the redeem code was sucessfully recognized, but then, every time I tried to install the pack, it was the same popup over and over, which kept saying something like "feature transfer error: new feature1... catastrophic failure".

I tried all I could: shut down every possible progress, disabled the firewall, tried installing it under windows safe mode, re-downloaded the pack three times and each time to a different disk, reinstalled the main game and repatched it to 1.04... to no avail.

Since Conviction and DLC are not available at retailers in my country, and I bought both online, I have no local retailers to consult to.

I just want to ask if anyone here has solved this problem yet, and for advice. Anyone please?

Ok, i get the same error, but i got a little farther in the attempts to gain information concerning the error. Here is some of the reply i got from ubi STORE support.

"The error you received indicates a missing or corrupt online store cookie.

A cookie is a small file written to your hard drive by some web sites.
We require that a cookie be set on your computer so you may access our secure server for processing your credit card transaction, downloading your software, and checking your shippable order status information.
"

so apparently when we download that sucker, it needs to jam a cookie onto our computers in order for it to properly install. Sounds really dumb to me, considering the sheer number of ways it can (and has) gone wrong.

anyway, after hearing this, i turned off my firewall, lowered EVERY setting on firefox (and explorer) and tried several browsers and found....

that i still get the error. Good job ubisoft!

the final really humorous bit is that they told me if i keep getting the error, i should go talk to Ubisoft support. The same people who told me to go talk to ubi store support.

well..... at least i know WHY it's happening. kinda.

just a heads up too. There appears to be a limit to the amount of times you can download the installer. 6 times, then you're out and gotta contact ANOTHER support service. Fun!

I'm not surprised it didn't work, because it sounds like a load of BS. I bought the pack from both Ubi.com AND Direct2Drive, just on the off chance that it would make a difference, and got the same error message on both -- and there's no way both Ubi and D2D, independently owned and operated, both require the same cookie.

The fact that you allowed cookies and still got the same error message sure makes it sound like that's not the problem. Let us know if you find some way to make it work, though.

So, yes the problem seems to lie with a problem in peoples' computers. Either a custom OS, or maybe some settings that we are not aware of. Whatever the problem is, this one doesn't seem to be Ubisoft's fault...not that they're around to take the blame, they ****ed off ages ago, bloody cowards...

Thanks for a solution Soggy2002, hope it's not the only one. I downloaded it from amazon.com just to see it that would work. No luck ..their tech said to contact Ubisoft and Ubisoft said to contact Amazon,that the error message indicates a bad download. So around and around we go. I quit for now.

I have working solution without windows reinstallation.
After downloading 2 files Deniable_Ops_Insurgency_Setup_EMEA.part1.exe and Deniable_Ops_Insurgency_Setup_EMEA.part2.rar and extracting Deniable_Ops_Insurgency.exe to Temp\DeniableOps I extract instalation files from it using switch "/extract_all:<PATH>".
Example: Deniable_Ops_Insurgency.exe /extract_all:C:\SCCDOIinst