An entire universe of ways to get it done.

No need to go to a branch! We come to you, with a variety of ways to get it done: mobile apps, online account access, Facebook®, Twitter® and Mobile Alerts. Get fast answers with EasyHelp℠ FAQ database, helpful customer care agents and automated phone access. You choose how you want to get in touch by clicking around the circle below.

Mobile Alerts - On the go and on demand text alerts sent to your text messaging-enabled phone.
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Higher One Mobile App - Take smarter money everywhere you go. Whether it's paying bills, making transfers, finding an ATM, or depositing money to your account in record time; our suite of mobile features does it all and then some. Get it now for iPhone® and Android™ smartphones.

Yup. We're on facebook too. Check out our page to connect with other Higher One customers or just give us your feedback. We'd love to hear from you.

You have no idea how much I appreciate your timely and considerate response to my problems, and what you're doing to help me out. In retrospect, it makes me a bit embarrassed about my attitude when writing my complaint. I've had to deal with a lot of customer service people for different companies lately that have been much less than accommodating, and I just assumed I would receive the same cold shoulder here. It is an incredibly pleasant and welcome change to know that someone in the customer care business is legitimately concerned for the customers in their care. Again, thank you so much for your help and for getting back to me quickly

As a Customer Care Manager, it's my job to take the boring out of banking by providing fast and seamless solutions to our customers and to support my team so they can do the same. At Higher One, there is a way, and there is nothing more rewarding than knowing my assistance has made a difference; or when I hear I've made a customer's day. When not working with my Higher One team, I can most often be found skateboarding or longboarding. Skating has been a personal passion of mine for over 17 years now.

Tweet us @AskHigherOne! We're available M-F 9am-6pm EDT to answer your questions. Remember, Twitter is a public space so never share any sensitive information!

We're signing off for today! Answers available 24/7 through EasyHelp or by calling the number on the back of your card, 8am-11pm EST (M-F).

Find answers to the most frequently asked questions by doing a simple search in the box below. Have a more specific question? No problem. You can email our customer care agents by logging in to your account and clicking on EasyHelp. Then simply complete the Email Support Team form and your note will be sent securely to us.