Austin Tech Jobs and Startup Jobs

Technical Support Representative

As a Technical Support Representative you are responsible for providing Level II phone and email customer support for the Vrbo suite of websites. Are you someone who is comfortable working in a call center atmosphere? Do you love solving problems for other people and have a medium-to-strong technical background? Note:(we will provide training on our products and services). Can you explain complex ideas and concepts in a clear, simple manner? Technical Support Representatives require both an intimate knowledge of product as well as some extended general technical knowledge of web browser technologies, operating systems and hardware. You will be interfacing directly with our customers and should possess strong communication skills as well as the ability to explain technical procedures in a way best understood by the individual you are working with.

Associate Web Content Publisher (Contract)

BigCommerce, named a 2019 Best Place to Work in Austin, is searching for a Web Content Publisher to join our team. Reporting to the Sr. Manager of Web Strategy, you will be responsible for creating, editing, posting, and updating relevant multimedia content daily on BigCommerce.com, landing pages, and other digital properties. The successful candidate will be highly responsive and able to manage quick-turn around requests or multiple projects simultaneously, with the ability to prioritize according to business importance and timelines. The ability to collaborate with a high degree of professionalism across functions is critical to success.

Technical Support Representative

Product Support Specialist

We are looking for a support helpdesk agent who has a passion of providing exceptional customer service and web-based technology support, If so, then look no further. This is an exciting opportunity that combines these two areas. If you are a proven problem solver with ability to work under your own initiative and are highly motivated, self-directed and well organized, you will be a great fit for this role. We need a team player with outstanding written and verbal communication skills to add to our already successful support team.