Learn Best-in-Class Customer Service

There is no better way to improve your organization than by providing extraordinary customer service; service that is friendly, warm and helpful will give you the advantage you need to delight your customers and exceed their expectations. Customer care training can tackle the big task of developing your team’s abilities while providing measurable results. Learn how bad customer service hurts your business, and what you can do about it.

In this powerful customer service training workshop, your team will learn what it takes to make an immediate, measurable improvement in customer service. You will learn how to thrill your customers and keep them coming back!

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Tell us about your specific situation and let us customize a training proposal for you.

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Possible Training Topics

Creating good first impressions: dress, body language,
tone of voice, greetings, & more

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Sample Training Curriculum

The following is a sample Customer Service training curriculum to give you an idea of the big picture. Your Customer Service training curriculum would be modified and fine-tuned (where deemed necessary) based on our analysis and discovery during the planning stage. The core concept will remain the same, but the final product would reflect your organization's situation and address specific needs.

"The training was very interactive. Personal stories helped a lot in understanding what was being said. Thank you Mody :)" - Nikesha

Our Value Proposition

Fully customized

We are a boutique training company and all our training is customized to your specific needs.

Partners in Growth

We aim to be a collaborative & trusted partner in your training initiative, not just a vendor.

Focused on behavior change

Our focus is on providing a behavior changing transformation in your organization.

High Retention Rates

There is a difference between a seminar (canned program without much interaction) and a hands-on customized class. The biggest difference is retention (how much of the training will stick in the long run).

Experiential Learning

Our method is experiential & hands-on: We SHOW, not just TELL.

“I recommend Encore and their outstanding training curriculum content. Their resources are thoroughly-researched, highly impactful, and will save you considerable time and expense.”John Maxwell

Request A Customized Training Quote:

Tell us the "Big Picture" of your training needs below. If we need more information, one of our friendly staff will be in touch in order to provide a customized quote.