Frequently Asked Questions

Do you offer international shipping?

Yes, we offer worldwide shipping!

Can I go in the water with my medallion?

Our St. Christopher surf medallions are water resistant - but not waterproof. Rinse with fresh water after any contact with salt water. We recommend avoiding chlorine though as it's harsh on all metals!

If I order today, when will I receive it?

We ship same-day if your order is placed before 2pm PST M-F! If you're placing your order outside of that timeframe, then you can expect it to be shipped first thing in the morning that following business day! After it leaves us, typical ground shipping times are 1-5 business days in the continental US.

What are the sizes of the medals?

The Small is 1/2" diameter, smaller than a dime. The Medium is 3/4” diameter, about the size of a Penny. The large is 1” in diameter, about the size of a Quarter. The small comes on an 18" Aluminum Ball Chain, the Medium and Large come on a 24" Aluminum Ball Chain.

I'd like a shorter chain. What should I do?

A cool thing about the ball chain is that it's customizable to any length- just use regular scissors and snip it to be however short you'd like!

My Get Back merch is broken/damaged. What do I do?

Have no fear! All of our necklaces and bracelets have a 1-year warranty, which means we’ll replace the damaged item within a year from the time of purchase. To get a replacement, email info@getbacksupplyco.com with your name, shipping address, order number (if available) and a picture of your damaged item.

NOTE:

-We can only issue a replacement if you provide a photo of the damaged item*

-We’re unable to replace lost or stolen items*

I got my necklace and realized I'd prefer a smaller/larger medallion, may I exchange it for a different size?

Sure! Here's the exchange process: Return the item to the address shown on the packing slip. Once received, the refund will be issued- from there it takes a couple days with your bank. You are free at any time to order the item you would prefer, but we do not offer straight across exchanges at this time.

How do I return an item for a refund?

My package is missing! Now what?

Still haven’t received your order even though your order status says “delivered”? Try checking with your neighbors first to make sure the package didn’t get delivered to their house instead.

If it doesn't turn up and your tracking hasn’t updated within 5 business days, we’ll be happy to help and work on shipping you a replacement order. Just contact us at info@getbacksupplyco.com and send us your name, shipping address, the email used to place your order and your order number. We’ll get back to you with more details on your package status. FYI: If tracking doesn’t update within 2 to 3 business days, don’t worry—that’s completely normal!

Can my rep code be used on top of other discount codes?

Unfortunately only one discount code can be used at a time on each order!

How do I track my sales and commission?

You can log into you your affiliate account onwww.refersion.comwith the username and password you created while signing up to track your sales and commission you earn.

*Unfortunately Refersion doesn't allow you to see who purchased using your code.

How do I get paid?

We pay our reps through PayPal. It's free and easy to set up & link to your Refersion account. If it's not linked, you won't be able to receive your commissions. While signing up, you can fill out your PayPal email address in the field titled “PayPal email address”. If you forget to fill out this field while signing up, no worries! You can log into your Refersion account and add it under your settings to fix it!

Reps are paid their commissions at the end of each month! You will receive an email from Paypal when that is done.