HIPAA Science Mill Healthcare Helpdesk

Healthcare Helpdesk

Very often healthcare providers and people involved in any kind of healtcare services face with different sort of problems and issues that block their work or just make it uncomfortable. Of course it is possible to search the solution in search engine or read some magazines. But that takes plenty of time and the results is often not exactly address your issue.

Another possible solution is to ask direct help. This is where HIPAA Science Mill Healthcare Helpdesk comes into play. Any site user is able to get an instant help from our specialists. This service has been added as a courtesy for our services and free of any charge - we appreciate the time you spend with us, so it's a pleasure for us to make everything possible to address your question.

Step by step guide in getting help

Let's look how one can use all the benefits of HIPAA Science Mill Healthcare Helpdesk. In order to get to the Helpdesk you need to be signed in. You can do it here: http://www.HIPAASpace.com/myaccount/. If you don't have yet an account with HIPAASpace you can Sign up for free.

Top part of the form contains the section for new Tickets. You can select one of three priorities: General Inquiry - in case you have some question or need assistance with something; Urgent request - to indicate that response time is sensitive for you; Emergency. Service is down - our service is never down normally, however from time to time to improve the quality of our service we perform the scheduled maintenance, which sometimes cause short-term slow down of certain services.

Posting of a new ticket is as easy as 1,2,3. Just select the category you consider your ticket to be at. Then type the subject of the problem and click on Create Ticket button. Important note: please do not put the entire content of your message in the Subject - you will be able to put as much information as you need in the Post Message window.

Once the new ticket is created, corresponding record is shown in the list at the left side. For sake of better visibility, tickets are colored according to their priority and status. Answered tickets are always in green, so you can easily notice when you have got the reply. Red indicates the emergency. After the ticket has been created, our support team receives an instant signal and dedicated person gets to your issue immediately. In certain cases it takes some time to collect the full information required to address the question asked, so we appreciate your patience in case response takes a bit longer than you expect. However we usually respond within an hour or at least we let you know that we're on the case, but just need some more time to better resolve your issue.

Tickets become closed when the issue is addressed and no activity is seen within some period of time. But despite that you always can re-raise the ticket once you get some concerns. Do not hesitate to let us know once you get troubles - we're always ready to help.

Our tickets are done in the form of conversation thread, so user can always ask any related question and our customer support representative will be here to give the response you're looking for. Conversation thread is located at the left-bottom part of the screen. Initially it is empty for a new ticket - feel free to add as many posts as you consider to be reasonable to describe your question. Information is never too much, so any detail is appreciated.

We hope you will find this service useful as well as other our services. Should you have any question on how to use HIPAA Science Mill Healthcare Helpdesk, please drop us a message at the Feedback section or simply create a ticket.