Supervised a team of 10 help desk technicians and provided assistance with difficult situations.

Directed project to upgrade company invoices from a process run by hand to an automated process.

Developed and implemented several ETL processes including dimensional modeling using the Kimball Technique.

Created aggregated tables that were updated nightly by SQL jobs running stored procedures. These tables reduced stress on the database during peak hours.

Can fluently speak both English and French.

Assisted with the change from a Normalized database to a De-Normalized database to increase reading speed.

Maintained multiple environments, including Development, QA and Production and a Replicated environment for failover. This also included offloading of data to a warehouse as it was no longer needed in the production environment.

Cultivated Customer Service skills in dealing with all levels of Computer Users and Support Personnel.

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