BlackBerry users least satisfied with operating system

Tuesday 23 April 2013 | 15:28 CET | Background

iPhone users are the most satisfied with their mobile operating system, with a 97 percent satisfaction rate. BlackBerry users are the least satisfied, with only 54 percent positive on the operating system, according to research in March by the Telecompaper Consumer Panel among 1,300 smartphone users.

iPhone users most satisfied with their operating system

Almost all iPhone users (97%) said they were 'satisfied' or 'very satisfied' with the operating system of their phone, ahead of a market average of 91 percent. Android came second, with a 95 percent satisfaction rate (see figure 1).

Just over half BlackBerry users satisfied with OS

BlackBerry OS users are clearly less satisfied than users of other mobile operating systems. Just over half (54%) said they were satisfied with Blackberry, and 14 percent said they were not satisfied. The percentage of unsatisfied users with other mobile OS was on average 3 percent.

Figure 1: Satisfaction with operating systems (%). (Source: TPCP March 2013, n=1,306). Don't know answers are not included in the graph, but are included in market.

Nokia users less satisfied with operating system

The other operating systems taken together (Windows, Bada, Symbian) scored on average lower (82% satisfied versus 91% of total market). This was due to the large number of Nokia users in the group (70 of the 92 respondents). Only 81 percent of Nokia users said they were satisfied with their mobile operating system (not shown in figure).

iOS and Android offer the most apps

Apple's iOS had around 800,000 apps available as of January 2013. Android was not far behind, despite Google removing some 60,000 apps from its Play store in February. BlackBerry OS and Windows Phone have much fewer apps, at respectively 100,000 (Q1 2013) and 150,000 (Q4 2012). The most popular apps across all four OS are Facebook, WhatsApp, nu.nl, Buienradar and Twitter.

YouTube has special apps for Android and iOS and offers a direct link with Windows Phone. BlackBerry users can choose from a few apps supporting YouTube videos, but these are not published by YouTube itself. Banking services are also available with a variety of apps; Rabobank and ABN Amro offer versions of their apps for all four operating systems. ING still does not have an app for Windows Phone, but this is in development.

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