How to Turn the Tide
1. Face the truth. – Processes remain poorly managed. – People are being beaten up for no good reason. 2. Document ALL major processes. – Improve upfront if time allows 3. Define 3-5 key performance indicators for each. 4. Identify a process owner. 5. Socialize the role and responsibilities of the process owner. 6. Begin managing the process. 7. NEVER STOP. 31