Interpersonal Skills Training Videos

These active learning sessions cover vital people skills such as assertiveness, listening, decision making, motivation, presentation skills, leadership, and teamwork. Each activity is fully reproducible, and all participant handouts and transparency masters are included. Activities take 1-3 hours to complete.

A customer service video that teaches skills to turn angry customers into satisfied customers. Angry customers can take their toll on employees, to the point where it can be easy to lose perspective. In this updated version of the classic training video, a frustrated employee receives advice from his coworkers on how to better handle difficult customers.

Let's T.A.L.K. will change the minds of managers who dread the performance management aspect of their job. The T.A.L.K. approach makes appraisals easier and more effective, keeping the focus on work-related issues, not on personalities. Managers learn techniques to communicate expectations effectively and encourage top performers to do even better

These fully reproducible activities will enable managers to concentrate on the personal views, feelings, and opinions of their staff, encourage person-centered management, improve interpersonal skills, ensure that organizational goals are achieved and more.

We can minimize gender bias by knowingly avoiding stereotypes as shortcuts. Additional strategies include setting clear evaluation criteria before the evaluation process begins and then adhering to them, holding decision makers accountable for their decisions, measuring and reporting our organization’s progress in gender fairness, and legitimating women leaders by vouching for their competence.

Change management skills are critical for organizations and individuals alike, as change has become the standard in today’s society. Whether it’s up-sizing, downsizing, changing vendors, upgrading computer systems, moving to a new location, starting in a new position, or any other deviation from the norm, there are change management tools to help facilitate the change process.

Life is full of distractions, and the work environment is no exception. Especially when you're dealing with customers. It's easy to get sidetracked by coworkers, cell phones, other customers, and a hundred other things.

Men and women live in different cultures. As a result they have different rules regarding what is considered "appropriate" adult behavior. Unfortunately neither gender is aware of these disparate norms and rules and often misread what is being communicated.

This set includes six videos including: Power Dead-Even Rule - REVISED, Invisible Rules - REVISED, Conflict: The Rules of Engagement, Changing the Rules, Gender-Driven Selling Strategies, In the Company of Women.

An old philosopher once said: "One mouth, two ears," meaning (we think) that we should listen at least twice as much as we speak. It seems so easy to do and yet it can be oh so difficult. To help in this never ending battle, we are offering Succeed By Listening with listening expert Madelyn Burley-Allen.

The newest addition to the best-selling Insight Inventory product line is Teaming Up with Insight. Using all of the tried and trusted knowledge gained by using the Insight Inventory, this team focused product is dedicated to evaluating and improving vital group communication.

Anthony Salemi - We know you just don't have the time to read all the articles and business books to solve every business problem. Noted industrial psychologist, Dr. Anthony Salemi has developed this In An Instant series to help you solve these problems.

"Successful organizations of the future are going to have leaders, are going to have team members who understand the rules of both cultures." -- Dr. Pat Heim According to Dr. Pat Heim in this customer-requested sequel to THE POWER DEAD-EVEN RULE, men and women grow up in different cultures, learning different lessons about what it means to be a leader and what it means to be a team player.

The 50 Activities Library provides trainers and other professionals with a comprehensive library of ready to implement training activities targeted at specific competencies. Everything you need is provided and is right at your fingertips.

Deadlines, change, stress, miscommunication, confusion over responsibilities... there is no shortage of opportunities for conflict in the workplace. However, there is a loss of productivity when employees spend all their time dealing with conflict. This program teaches employees to take the initiative in resolving conflict with their coworkers and cooperating to find win/win solutions for most disagreements.

This special offer includes 4 fully reproducible Volumes of assessments. Volumes I and II of Sarah Cook’s Compendium of Questionnaires and Inventories, The Compendium of Learning and Development Quizzes, and 25 Reproducible Instruments for Team Building by Glenn Parker. A total of 163 questionnaires are included in this 4 volume special.

We all know that good communication skills are critical in every business environment. We also know that communication often breaks down. When there's a breakdown, we usually think the solution is to speak more clearly. But often, the solution is better listening.

A relatively small number of people can actually listen with true understanding and empathy. The Listening Effectiveness Profile provides a highly structured process through which to assess an individual's current capacity to listen attentively.

This workshop presents techniques for accurately interpreting both verbal and non-verbal aspects of a message in order to improve overall job performance. Participants will analyze a series of barriers to effective listening and methods to successfully overcome them. The workshop is designed for all employees, managers, supervisors, and leaders whose productivity and performance depends upon superior listening, comprehension, and concentration skills.