We picked the car at the DXB T1 up and dropped it at the DWC . Super service, great staff!!

8.6

DerekDubai Airport T3
21 February 2018

Helpful staffPoor signage to show Avis car rental return when approaching the airport

7.0

AnonymousDubai Airport
21 February 2018

EverythingNothing

8.4

AnonymousDubai Airport T3
31 December 2017

Car was high mileage and appeared dated inside

6.4

AnonymousDubai Airport T3
01 December 2017

Office was quiet and staff friendly. Staff loaded our luggage and inspected the car with my partner at the same time I was doing the paperwork so very swift overall.Car was a bit grubby and with lots of damage, not a problem really it was just an older car, had covered around 60k km.

7.2

AnonymousDubai Airport
31 October 2017

Easy to reach the Avis office at the Dubai airport. Very friendly and informative staff. That's the reason I will not book from Budget again because they are very far and not helpful at all!The car had many kilometers and you could feel it's old on the highway because of the sounds it did! Also the staff wanted to give me for upgrade (which I asked) a car with the same size of the one I rent. I rent a Suzuki swift and they were giving me as upgrade a Figo! The size of these 2 cars are almost the same, thus I didn't do the upgrade.

The office was difficult to find at the Jumeirah location. I recommend making a map for it

7.6

AnonymousDubai Airport T3
28 September 2017

The fact that I got an upgrade. The quick and friendly service.The condition of the car. The price.

5.6

AnonymousDubai Airport
18 September 2017

Helpful staff at drop off, who were waiting for us.
Polite and smiling rep at the avis desk in the terminal at pick up. (T1).Had to wait a while to pick the car up and lack of seating in AC area.
Only one bench outside which was in use so we had to wait around standing up for quite a while.

6.6

AnonymousDubai Airport
10 September 2017

Car was in good condition and size Charges for hiring sat nav it should come with the vehicle

6.0

AnonymousDubai Airport T3
03 September 2017

I loved the way the staff in particular Sarah was very welcoming and forthcoming and took the time to disclose all the costs etc and more importantly there was no "hidden charges "

9.0

AHMADDubai Airport T1
02 September 2017

Car was clean and in good condition.Stuffy car rental office location, it took me more than 30 mins to get my car.

6.8

AkiDubai Airport
15 August 2017

Returning car very fast & convenient.Included free upgrade not visible to Avis and required additional time and extra emailing of confirmation before ok.

6.4

AbdulDubai Airport T3
13 August 2017

The experience was very nice staff was very helpful

8.6

AnonymousDubai Airport T3
12 August 2017

The staff very helpful and friendly Waiting time

8.0

AnonymousDubai Airport T1
22 July 2017

Difficult to sayThe car which was provided to us was not the one it was advertised and although said it was from the same group I believe it has smaller engine and less facility than the one advertised. It took a long time to do the paperwork and when we went to pick up the car we had to wait since the was no car available. On drop off also took nearly 20 min.

4.8

AnonymousDubai Airport
06 July 2017

Easy accessThe long time for getting the car

6.4

MarkDubai Airport
23 May 2017

There flexible approach concidering I had mistakenly booked for terminal 1 but I collected from terminal 3No choice of cars

7.2

AnonymousDubai Airport T3
07 May 2017

The staff were helpful and professional On arrival the initial vehicle provided was not up to standard and an older model. I had to make numerous calls to Avis to resolve however the replacement car provided was great.

4.6

GökhanJumeirah - Jumeirah Beach Residence
30 April 2017

The car had wheel alignment problem and was pulling to the right. Inside was used up and a little dirty.

6.4

AnonymousDubai Airport T2
29 March 2017

Right car, ok clean but not perfect. Did not get receipt and final payment before leaving - will have to await e-mail. This is not very comforting.

6.4

AnonymousDubai Airport T1
05 March 2017

Avis had done over booking. Their superiors were slow to finish/authorise the paperwork. And it took me more than 60mins with 2 kids after a long journey of 9hrs.

6.8

AnonymousDubai Airport
16 February 2017

Ni signs at the airport to indicate location of car drop off area

8.4

ArshadDubai Airport
25 January 2017

Call center representative response

7.8

AnonymousDubai Airport
23 January 2017

friendly and helpful staff. The drop off was very smooth and convenient. No hidden fees or bad surprises.Car was in average condition in terms of overall condition.

8.4

AnonymousDubai Airport
16 January 2017

Booking through rental cars was easyNot clear when booking that the cdw is with rental cars and not avis. Dubai airport a nightmare to drive round and find return location

7.2

DanielDubai Airport T2
14 January 2017

nobody has informed me about neccessary to have international driving license for UAE. I have never need it before all around the world.

7.2

EyadDubai Airport T1
20 December 2016

car is fuel efficient car is loud in speeds over 100 km/h

8.0

AbdulrahmanDubai Airport T3
18 August 2016

staff are very friendly nothing

8.2

AbdullaDubai Airport
11 July 2016

The drop off timethe big cue waiting for pick up with only one staff representative at DWC airport.

7.8

AbdullaDubai World Central Al Maktoum International Airport
11 July 2016

Drop off processcar parking a bit far from the desk

7.8

AnonymousDubai Airport T2
20 June 2016

The counter staffNo Sat Nav on a Premium Brand SUV??!!

8.0

AbdulrahmanDubai Airport T3
15 May 2016

The car was new and clean the car drop needs an easier procedure

9.0

StevenDubai Airport
25 April 2016

Very helpful and friendly staff - took me right to the pick up point from the office. A Man waiting at the gate welcoming me to sign the car off when I dropped it offI didn't realise that the terminal 2 was at the other side of the airport to terminal one, so I was not anticipating catching a taxi to get to and from the pick up point. I also found the signs unclear at the drop off ramp. I think there should be a much larger sign at the top of the ramp that says "Rental Car returns - I turned left to loop twice!

9.2

AnonymousDubai World Central Al Maktoum International Airport
14 April 2016

Nice man at Al Makhtoum Airport. Very helpful.Drop off at Terminal One. No signage to say where to drop off the car.

7.4

GeoffreyDubai Airport T3
12 April 2016

Staff very helpful overall pleased with the service. Age of the vehicle the 1 I got broke down on my last day of hire I got a replacement for the last day same model but a newer version.

6.6

NasrullahDubai Airport
04 April 2016

The car was very clean and well maintained also the staff was very helpfullthe pricing was on the higher side

6.0

FarajDubai Airport
20 February 2016

The rate is too high although I Chang the car to 7 Passeners small Nissan jeep the only one they have available

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