What's New

Version History

1802

- New: Customers can now delete photos from the Sent History in Snap'n Send.

- New: Customers now have the ability to delete notifications from the Notification Center.

- New: Updated Terms and Conditions within all app purchases.

1801

Feb 12, 2018

NEW UPDATES:

- New: Customers can now delete photos from the Sent History in Snap'n Send.

- New: Customers now have the ability to delete notifications from the Notification Center.

- New: Updated Terms and Conditions within all app purchases.

1709.2.1

Nov 14, 2017

This month JPay implemented a few minor fixes to ensure you continue to enjoy the overall app experience!

1709.2

Nov 2, 2017

For this release, you'll enjoy the new spell check feature when composing your next email! The password policy was also updated to ensure more security.

17.09.1

Oct 11, 2017

This month you'll notice a change to the app's home page; it now reflects the products and services that are available to you and your loved ones. We also streamlined the login/registration process and added in-app notifications, in addition to improving the email composition process and fixing other bugs.

17.08.17

Sep 27, 2017

This month’s updates include general bug fixes and improvements to the stamp purchasing and email composition processes. Additionally, we’ve fixed issues associated with certain images - now you can see all images clearly.

4.8

Mar 16, 2017

This month, we added a stamp transfer history section to the Email feature and improved the way drafts are displayed. We also fixed a couple of bugs that sometimes resulted in duplicate emails and/or app crashes.

4.7

Jan 20, 2017

This update has a big new feature for the new year - Snap n’ Send, which allows you to send a photo without having to attach it to an email! Check it out; we think you’ll love it. We also fixed a couple of bugs with the VideoGram service that occasionally caused the app to crash.

4.6

Nov 23, 2016

First the big news – you can now use your Discover card to send money and purchase stamps! Also this month, we fixed some issues with the way text and special characters are displayed, and updated the procedures related to “blocked” recipients.

4.5

Jun 28, 2016

This month we fixed bugs that caused various problems: app crashes, messages not appearing in the sent folder, VideoGram orientation issues and account issues. We should be good now… until next month :)

4.4.1

Jun 13, 2016

One big fix with this update – we have restored media account funding! You can now resume sending funds to your loved one’s media account through the app.

4.4

Apr 22, 2016

This month we made a few changes that will make it easier to create an account and validate your email address. We also fixed some bugs that were causing redundancies like multiple app-update popups.

4.3

Feb 25, 2016

This month we made some security upgrades and redesigned the eCards section of the Email function. We also fixed some issues with photo/video attachments, email contacts, the help section, and account information.

4.2.1

Dec 14, 2015

We are aware that some users were experiencing issues with the app after updating. While we fix these issues, we are making the previous version of the app available in the App Store for you to download. The new features from our latest update will be available soon.

4.2

Dec 8, 2015

We made a couple of modifications this month to prevent memory crashes and issues with account information, and we changed the display order of your VideoGram stream so you see the newest ones first. We also redesigned the eCard feature and fixed a few other bugs.

4.1

Oct 28, 2015

We made a few improvements we think you’ll appreciate. We upgraded the app’s address and age verification system, fixed an issue that was rotating the image on selfies, and enabled the prepaid reply function for emails. We also fixed a couple of bugs that ate up memory and updated some product designs and terminology.

4.0

Jun 29, 2015

Just a couple of updates and bug fixes this month – first, we modified the way some information is displayed so you can see more of what you’re doing on the app. We also added a notification alerting you when you’re about to send a VideoGram to a recipient without access to a kiosk.

3.9

May 27, 2015

The big update this month: you can now fund your loved one’s JPay media account (where available) with the app! We also fixed a couple of bugs and updated our terms and conditions.

3.8

Mar 31, 2015

This month we fixed a few bugs with notifications, VideoGrams, and the app in general. You should now get a correct count of new emails and VideoGrams when you glance at the app badge before opening it, and we corrected some errors with the camera. We also optimized the app for the current version of iOS.

3.7

Feb 27, 2015

We’ve fixed several issues with the app that you may have noticed. First, if you’re on a 4G network, attaching an E-Card may have been slow. Second, notifications sometimes remain on the app badge on your home screen. Both of these are corrected with this update.

Good news - VideoGram service has been restored in Ohio! If you sent a VideoGram before the service was interrupted, it will be delivered once it has been approved.

3.6

Feb 4, 2015

Two big additions this month: you can now report any issue you might be having through the app, and we’ve made it easier to log into the app after you’ve been idle. We also fixed some bugs associated with prepaid stamps and eCards.

We’re also aware that some of you are getting push notifications that don’t clear out. We’re working on a fix for that, and it will be ready with the late February update.

3.5

Dec 9, 2014

ECards are here! You now have the option of attaching an eCard to an email; it works just like a photo attachment. We also fixed a couple of bugs.

3.4

Nov 20, 2014

Here’s a new feature we think you’ll really like – you can now attach a photo you take with your Camera app to an email! Also, you can now see the number of new VideoGrams and emails you have just by looking at those tiles. And we fixed two bugs - one that prevented newly-created accounts from viewing attachments, and another that inserted weird symbols where dollar signs should be.

3.3

Jul 26, 2014

We’ve made recording a VideoGram one step easier! Once you finish recording your 30-second clip, you will immediately be shown the preview instead of first seeing a pop-up message.

We also fixed some bugs, because who likes bugs?

3.2

Jun 14, 2014

We’ve been working on the app’s email function. The big news – you can now scroll all the way through the text of the email you’re composing even if you’ve pasted in a big block of text or saved the draft.

We also made some minor improvements to the way text is inputted when you’re writing an email.

And we fixed some bugs.

Mar 13, 2018

Version 1802

NEW UPDATES:

- New: Customers can now delete photos from the Sent History in Snap'n Send.

- New: Customers now have the ability to delete notifications from the Notification Center.

- New: Updated Terms and Conditions within all app purchases.

Ratings and Reviews

2.5 out of 5

377 Ratings

377 Ratings

Email glitch is an issue

Nov 16, 2017

JulieMorales

I’m honestly torn which rating I should give so I’ll go with 3.I love the app. So convenient to keep in touch with my loved ones. Faster than sending letters and easier to keep in touch. With many options to sending 30 second videos with the option of sending stamps to them so they could send one back free of charge for them. Email where you can also send a picture also with the option to send a stamp so they could write back free of charge. Email is where my rating drops down from a solid 5 rating to a 3. When typing an email occasionally my writing space doesn’t expand while I’m writing so I can’t see what I’m typing. I will get out of the app, close the app, and reopen. So frustrating when you don’t know if it’s going to fix itself or not until you write enough to see if it will expand or not. If this issue was fixed PERMANENTLY then I would change my rating to a 5 :)

Email glitch is an issue

Nov 16, 2017

JulieMorales

I’m honestly torn which rating I should give so I’ll go with 3.I love the app. So convenient to keep in touch with my loved ones. Faster than sending letters and easier to keep in touch. With many options to sending 30 second videos with the option of sending stamps to them so they could send one back free of charge for them. Email where you can also send a picture also with the option to send a stamp so they could write back free of charge. Email is where my rating drops down from a solid 5 rating to a 3. When typing an email occasionally my writing space doesn’t expand while I’m writing so I can’t see what I’m typing. I will get out of the app, close the app, and reopen. So frustrating when you don’t know if it’s going to fix itself or not until you write enough to see if it will expand or not. If this issue was fixed PERMANENTLY then I would change my rating to a 5 :)

The latest version of this app is terrible

Feb 5, 2018

Loyal Publixer

I can not back out of any part of the app. I needed to buy stamps then write an email. I bought the stamps but there was not back button to go back and do the email. I had to shut down the app complete the. Open it back up to get to the email. I had 3 unread emails. After I read each email I had to close the app completely and restart it just to get to the next email. After doing that for all 3 emails I attempted to reply to the email but I couldn’t see what I was writing and the screen didn’t scroll up as I typed. As I typed the words ended up below the keyboard where I could not see them. I tried to backspace and that was a disaster. I’ve given up and I’ll attempt to reply on the computer. The concept of this app was great but this last update has far too many glitches. It’s supposed to get better not worse. And the fact that the last update was in November and no one has tried to fix it since then is awful. The app in its current state is useless to me.

The latest version of this app is terrible

Feb 5, 2018

Loyal Publixer

I can not back out of any part of the app. I needed to buy stamps then write an email. I bought the stamps but there was not back button to go back and do the email. I had to shut down the app complete the. Open it back up to get to the email. I had 3 unread emails. After I read each email I had to close the app completely and restart it just to get to the next email. After doing that for all 3 emails I attempted to reply to the email but I couldn’t see what I was writing and the screen didn’t scroll up as I typed. As I typed the words ended up below the keyboard where I could not see them. I tried to backspace and that was a disaster. I’ve given up and I’ll attempt to reply on the computer. The concept of this app was great but this last update has far too many glitches. It’s supposed to get better not worse. And the fact that the last update was in November and no one has tried to fix it since then is awful. The app in its current state is useless to me.

Thumbs down

Apr 16, 2017

Sutter Roseville

Trying to send emails and the keyboard on my phone doesn't pop up. Thought it was my phone, took it to apple, nope it's this dumb app. Only occasionally pops up. Then I was using my iPad to send emails and it started doing it on that as well. I even created a new account thinking it was that. Nope. Deleted and reloaded the app several time, Still no help. While using the app to do ANYTHING else that requires the keyboard it works, just for the email portion it doesn't. So annoying. So now I receive emails from the app, send them from safari (their actual website) and if I want to send a picture I've got todoIt in snap and send, the. They look all distorted. It's just lame, that jpay has a monopoly on contacting your loved, one and that the customer service is subpar. So frustrating. May be if they did an update it would help, but I'm not holding my breath.

Thumbs down

Apr 16, 2017

Sutter Roseville

Trying to send emails and the keyboard on my phone doesn't pop up. Thought it was my phone, took it to apple, nope it's this dumb app. Only occasionally pops up. Then I was using my iPad to send emails and it started doing it on that as well. I even created a new account thinking it was that. Nope. Deleted and reloaded the app several time, Still no help. While using the app to do ANYTHING else that requires the keyboard it works, just for the email portion it doesn't. So annoying. So now I receive emails from the app, send them from safari (their actual website) and if I want to send a picture I've got todoIt in snap and send, the. They look all distorted. It's just lame, that jpay has a monopoly on contacting your loved, one and that the customer service is subpar. So frustrating. May be if they did an update it would help, but I'm not holding my breath.