Phone problem when you make a call the person could hear me but i cannot here him and cannot here the other phone ringing. i have to use the speakerphone in order to speak with the person. do you know what is the problem?

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If the other person can hear you, then the problem is with the earpiece on the phone. The phone rings using another speaker on the base unit. Swap the mic/earpiece handset unit with another phone and use with existing base unit, to narrow down the fault.

Sorry I couldn't help. One other thought... I have run into brand new batteries that were bad. It drove me crazy until I discovered it was just bad batteries. Some batteries were good and some bad in the same package!