Terms and Conditions

Liverpool City Region Tourist Guides Association

Agency Terms and Conditions – for acting as an agent in respect of all bookings.

General

We accept no liability in relation to any contract you enter into or for any services you purchase (“services”) or for the acts or omissions of any supplier or other person or party connected with any services. For all services, your contract will be with the supplier of the services in question (the “supplier”). When making your booking we will arrange for you to enter into a contract with the applicable supplier of the services. Your booking with us is subject to these Agency Terms and Conditions and any specific booking conditions of the relevant supplier you contract with and you are advised to read both carefully prior to booking. The supplier’s terms and conditions may limit and/or exclude the supplier’s liability to you.

References to “you” and “your” in these booking terms means all persons on the booking (including anyone added or substituted at a later date). “We”, “us” and “our” means Liverpool City Region Tourist Guide Association (“LCRTGA”).

These terms and conditions, our privacy policy, and our website terms and conditions of use, along with any other written information we brought to your attention before we confirmed your booking form the basis of your contract with us for the services making up your booking. Please read them carefully as they set out our respective rights and obligations. By making a booking, you agree to be bound by all of them. You must be 18 years old at the time of booking and possess the legal capacity and authority to act and participate as the lead name on the booking. We will only deal with the lead name on the booking in all correspondence.

We endeavour to ensure the accuracy of all the information in our advertising material. However, occasionally changes and errors do arise and we reserve the right to correct them in such circumstances. You must check the information relating to the arrangements that you wish to book before your booking is confirmed.

Enquiries, Booking and Payment

Enquiries will be processed upon receipt and a response acknowledging receipt will be sent. A booking will be confirmed and a contract between you and the supplier will exist when we send you a confirmation on the supplier’s behalf.

Our confirmation to you shall be in writing (which will often be by email). Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us.

Pricing

Fees for guide services will be based on our published rates. This is in line with the requirements of the Liverpool City Region Local Enterprise Partnership for official Guide Booking Agencies. Fees for other services will be notified at the time of enquiry.

Special requests

If you have any special requests please let us know at the time of booking. We will pass on all such requests to the supplier, but we cannot guarantee that they will be met and we will have no liability to you if they are not.

Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs.

Changes and Cancellations by you

Any cancellation or amendment request must be sent to us in writing, by email or post for us to pass on to the appropriate supplier. Whilst we will try to assist, we cannot guarantee that such requests will be met. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the supplier of your services. The supplier may charge the cancellation or amendment charges shown in their booking conditions (as a rule this may be 50% for cancellation within 7 days, and 100% for cancellation within 48 hours or less). You will be notified of the exact charges at the time of amendment or cancellation. Please also ensure that you have received written confirmation of any changes to your booking prior to commencement of the services.

Changes and Cancellations by the Supplier

LCRTGA will inform you as soon as reasonably possible if the supplier needs to make a significant change to your confirmed services or to cancel them. We will also liaise between you and the supplier in relation to any alternative services offered by the supplier but we will have no further liability to you.

Our responsibility for your booking

Your contract is with the supplier and their booking conditions apply. LCRTGA, as agent, accepts no responsibility for the actual provision of the services. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the services that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to the total amount of commission actually received by us in relation to your booking (or the appropriate proportion of this if not everyone on the booking is affected).

LCRTGA will not be responsible:-
(i) where services cannot be provided or cannot be provided as described due to circumstances beyond our or the applicable supplier’s control;
(ii) where you incur any loss or damage that relates to any business activity, or which could not have been foreseen at the time you made your booking in the light of the information you gave to us at the time of booking;
(iii) for any information about the services that we pass on to you in good faith.

Force Majeure

Except where otherwise expressly stated in these booking conditions LCRTGA will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier of the service in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather conditions and all similar events outside of our or the supplier’s control.

Complaints

As the contract for your services is between you and the supplier, any queries or concerns about their services should be addressed to them. If you fail to follow this procedure there will be less opportunity for the supplier to investigate and rectify your complaint. If you have a claim or potential claim against us, we require you to notify us of the nature and extent of the claim as soon as possible, so that we are aware of it and, if considered appropriate, have the opportunity to take such steps as we consider necessary to address any loss or damage that you might suffer as a result. The amount of compensation you may be entitled to may therefore be reduced or extinguished if you do not follow these procedures.

Law and Jurisdiction

These terms and conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales and the courts of England and Wales have exclusive jurisdiction.