Special Assistance Services

Can I pre-book a seat onboard when using airport special assistance services

Cabin Seating Restrictions for Customers with Disabilities

Customers who have limited mobility in the cabin (see assistance types below) or who are using therapeutic oxygen, an Amsafe, Crelling harness or Meru chair will be allocated (by emailing or calling the Special Assistance Team alternatively click here to online chat with an agent) a suitable seat on-board free of charge along with one travel companion. These customers will be boarded after general boarding is completed:

Seating Restriction– For safety reasons customers requiring one of the below types of airport special assistance should be seated next to a window UNLESS the window seat is occupied by a travel companion or the flight load allows for empty seats between the disabled customer and the window.

Customers who have prebooked any other type of airport special assistance are NOT allocated a specific seat onboard and can either purchase a Premium or Regular seat (except emergency exit seats) during initial booking, Manage Booking or during Online Check In or be randomly allocated a seat free of charge when checking in online.

Please note: seats in emergency exit rows cannot be used by customers requiring airport special assistance of any kind.

Passengers travelling with guide/assistance dogs

Assistance type (BDGR) Customer travelling with a guide/assistance dog that requires a walker through the airport (departure & arrival) to the aircraft seat and separate safety briefing from cabin crew

Assistance type (PETC) Customer travelling with a guide/assistance dog, but requires no special airport special assistance services

Passengers, with limited or no mobility in the cabin

Assistance type (WCHC) Customer requires assistance through the airport (departure & arrival) and to be lifted on/off the aircraft and to the aircraft seat

Assistance type (DPNA) Self-reliant customer with an intellectual disability who can understand & respond to safety instructions who requires assistance through the airport (departure & arrival) to the boarding gate.