Infosys re-engineers retail CRM, saves telco USD 13 million annually

Key Challenges

A US-based broadband and telecommunications company – the largest wireless communication service provider in the US – was struggling with long order completion processes and slow time-to-market for their products and services. They wanted a solution that reconciled multiple technologies and legacy applications, while reducing their operational expenditure (OPEX), average handling time, and flow through (FT) rate.