Maybe a Spicehead can help me out here. We have an Intermec 3400e label printer that we use 3x2 labels for addressing shipping items. I use Bartender label software to format the label and the Commander program to monitor a folder for files from our ERP to get the data for the label. Has worked flawlessly for 3 years.

Recently my 3400e stopped working. It will continuously say it's empty (via LED on front panel). I tried everything to get it to work: reset it, cleaned the sensor, cut gaps in the labels, tried the mark sensor, tried continous feed mode and entered the label dimentions. All to no avail.

I concluded the gap sensor must be bad and bought a new (used) printer from eBay. Got it, set it up, and it worked. That was about a month or so ago and now the new one is acting up the same way!

The enviroment is a shop floor where we do welding, so it's not clean by any means, but I can't see another gap sensor going, and so quick.

Anyone have any experience with these printers? There are three adjustable dials (with screwdriver) on the main board (can't think of the technical name for them right now) but they seem to be covered with a locking glue. Wonder if these are adjusters for the sensitivity?

I have eight of the 3400e's. We have issues on one when we print pink flood-coated tags, the distance from edge to printing is not consistent. I contacted support and they provided the attached PDF to try. I never got round to it, so let me know how you make out.

These printers have been solid for us, except for user problems, until two weeks ago. Suddenly the 3 that all use the same stock all developed the same problem, labels sticking to the feed roller. It's actually the feed roller that has gotten tacky and NOTHING worked. I just replaced the roller with an aftermarket one and works like a champ. Additional rollers on order. Intermec cautioned me that only a trained tech should perform this work. 15 minutes and one pair of split-ring pliers later, it was fixed.

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I have eight of the 3400e's. We have issues on one when we print pink flood-coated tags, the distance from edge to printing is not consistent. I contacted support and they provided the attached PDF to try. I never got round to it, so let me know how you make out.

These printers have been solid for us, except for user problems, until two weeks ago. Suddenly the 3 that all use the same stock all developed the same problem, labels sticking to the feed roller. It's actually the feed roller that has gotten tacky and NOTHING worked. I just replaced the roller with an aftermarket one and works like a champ. Additional rollers on order. Intermec cautioned me that only a trained tech should perform this work. 15 minutes and one pair of split-ring pliers later, it was fixed.

This is something I've been looking how to do for months! I was able to get this one going by removing the sensor itself and giving it a good, deep, cleaning. I do have the one I replaced with this one and I can use these instructions to see if it was indeed a dead sensor.

We'll see how long lasts but now I have these instructions, I'll have more to do next time things go south.

Thanks a ton!

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