VIRGIN Media broadband is the most likely to cause customers problems in the UK, according to a new report.

UPDATE ONE: Virgin Media has responded to the recent survey from Which?.

The broadband provider insisted it was "surprised" by the publication's conclusion and emphasised it was "committed" to improving its service.

In a statement provided to Express.co.uk, Virgin Media said: “We were surprised by Which?’s research in light of the fact that Virgin Media had the highest customer satisfaction levels according to Ofcom’s latest broadband survey, the gold standard in our industry. In addition, in Which?’s most recent broadband customer satisfaction survey, published just last month using the same set of data, we had the highest overall score of the major UK providers.

“Over the past year we’ve invested around £1billion in our network and upgraded many of our customers to faster broadband while introducing a new top speed of 362Mbps – the fastest widely-available speed in the market. As part of the new ASA broadband advertising rules, Virgin Media was the only major provider to have its advertised speeds increased, whereas all our competitors had theirs lowered significantly.

“We’re committed to continuing to improve and provide our customers with a first class service and we have more exciting plans to improve speed, reliability and products.”

ORIGINAL STORY: Virgin Media was ranked bottom among 12 of the UK's "biggest broadband providers" by Which? in its latest survey.

The outlet insisted Virgin Media customers were "most likely to have experienced a problem with their broadband service over the last 12 months".

It added issues have plagued seven in 10 people overall from the over 7,000 surveyed.

Which? noted that price rises, router problems and periods without an internet connection were three of the biggest grievances noted by customers paying for Virgin Media's service.