Question: I purchased an ABC Twiggles membership, but I get a message that I am not a member of your site.

Answer: Please contact us immediately at support@kidssoup.com so we can look into the issue and activate your account right away.

Question: Will my subscription be renewed automatically?

Answer: Yes, your subscription will renew automatically each year for an additional one-year period. Please refer to sections 2 and 3 our Terms of Use for additional information.

Question: What credit card number will be used for the automatic renewal?

Answer: You can view the payment information and schedule for an automatic renewal by signing in to our online store (www.kidssoup.com/store) and navigating to the My Account Page.

Question: When will the automatic renewal occur?

Answer: You can view the payment information and schedule for an automatic renewal by signing in to our online store (www.kidssoup.com/store) and navigating to the My Account Page.

Question: How do I cancel the automatic renewal?

Answer: You may cancel your automatic renewal by signing in to our online store (www.kidssoup.com/store) and navigating to the My Account Page. Do this at least 15 days before your membership expiration date to avoid an automatic charge.

Question: How do I update or use a different credit card for the automatic renewal?

Answer: You may change your billing information by purchasing a new membership from our online store (www.kidssoup.com/store). Please be sure to cancel the automatic renewal for your current membership to avoid purchasing two memberships.

Question: I would like to change my account information, including email or password.

Answer: To change your account information, you must login to the ABC Twiggles member site. Click on My Account and then click the Edit tab to change your account information or your personal information. Remember to Click on Log out when you are finished to protect your account information.

Answer: If you do not receive a new password in your email, it could be that you misspelled your email address when you signed up, or your email provider sent the email to your spam or bulk folder. Please add abctwiggles.com and kidssoup.com to your safe sender list. If you still do not receive emails from us, please contact us at: support@kidssoup.com and we will be happy to update your account for you.

Question: I did not receive an email confirmation about my ABC Twiggles membership purchase and I cannot login.

Answer: Sometimes the email address is misspelled when our customers sign up for the membership. Please contact us at support@kidssoup.com and we will be happy to update your account for you.

Question: I cannot print any of the PDF files or the pages show up blank.

Answer: This is an Adobe Acrobat issue on your computer. Adobe Acrobat is opening up a small window behind all your browser windows asking you to upgrade your Adobe Acrobat program. You can either choose to upgrade (it is free) or just close the small window. To be able to view and print our PDF files, you will need to have the newest version of Adobe Acrobat installed. If you don't see the small window, please use the following link to download the newest Adobe Acrobat Reader: http://www.adobe.com/products/acrobat/readstep2.html.

Question: I am a newsletter subscriber and/or a KidsSoup member, but I cannot login to the member site.