Remote Customer Experience Specialist, Digital Advisor

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Job Category:

Customer Service

Pay:

To be discussed.

Overview

Description

PURPOSE OF THE POSITION

To assist the Multi-Channel Supervisor, in the administration of Dyson social media initiatives related to customer service. To provide support for projects related to the Dyson.com online spares and accessories e-commerce store, the Dyson.com support section and contacting customers to address issues that are raised by customers via the Dyson.com user review program.

Market Overview

Dyson moved US customer care operations from Chicago to a dedicated $1.5 million contact centre in nearby Aurora during 2012. The 14,000 sq. ft building provides an acoustically engineered open-plan environment, including space for our 250 Dyson experts to disassemble machines while on support calls.

With capacity to handle 30,000 support issues every day, our Aurora site has been designed to expand alongside our growing number of US Dyson owners. Offering them help and advice via telephone, email, social media and online chat.

Driven to turn owners into passionate advocates of the brand, our team makes each experience rewarding. It requires in-depth knowledge and genuine passion for Dyson technology. So we never miss an opportunity to talk about Dyson’s latest machines – and frequently sell products as well as solve problems. From letters and emails, to calls, online and social media, our team is constantly evolving to give better service.

* Knowing when to work independently and when to ask for help Evening and weekend hours required

Benefits Overview

Dyson US monitors the market to make sure we offer competitive salaries and retirement plans. But financial rewards are just the start of a successful career at Dyson. Professional growth and new opportunities are driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a dress code reflecting our creative engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition.