I'm trying to write a family entertainment center training manual (for trainees and instructors); however, I don't know what is contained in such a manual. Could somebody please provide me with some insight and direction as to what goes in such a document?

Holly3216
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Posts: 19
(10/7/05 10:46 am)
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New Post Re: Training manuals
I don't know if I still have any of my manuals from Busch Gardens or Universal...

All I can remember from those manuals is:
-dress code
-sometimes included a map of the park
-information such as when and where to get paycheck, who to call when you're late/sick (and protocols for calling in), other important phone #'s, where break areas are, etc...
-any discounts, etc. recieved as an employee
-core values of the company
-and sometimes, basic notes for how to carry out job (ex. notes on how to work cash register, which might be easy to forget if you've never done it).

I know there's other people on the board who have worked at various theme parks and entertainment centers... hopefully they can add some ideas, insight or advice better than that... =)

SenoritaVelasco
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Posts: 34
(10/7/05 2:41 pm)
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New Post Re: Training manuals One training manual I had included the some of the most problematic situations and examples of good responses.

I used to work at starbucks and an example would be like
Customer say "MY DRINK IS COLD!"
You say.... "Oh I'm sorry to hear that... blah blah blah"

They had about 10 of the most common situations.

TheWithin
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Posts: 11
(10/11/05 2:51 pm)
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New Post Re: Training manuals All Training manuals should have worst case procedures and emergency procedures. It should also be laid out so any idiot at any time can know exactly what to do imediately.