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Frequently Asked Questions

1. I need my network, mainframe, email password reset.
For the directions for how to reset your password, click here.

2. An employee has left the college and needs his computer access deleted.
Please fill out form 105-22 Check out Sheet at NVCC forms and submit it to ITSS. Supervisors can submit an IssueTrak ticket request followed by a 105-45 form requesting staff account to be terminated.

3. How can I enter grades with I or W?
Contact your division for assistance with I or W grade posting.

8. Who should I contact first to change my Name? (Faculty/Staff)
Staff/Faculty must update name change with HR first. Once your name has been change by HR; submit a 105-45 requesting to have your Network user ID and VCCS accounts updated. (Include a contact number and alternate email on the form).

9. When I change my name will I be able to log into the network?
YES. Users will be notified before your user ID is changed. Faculty/staff must contact the IT Help Desk; Once your userID is changed you will be able to log into the network. You must include an alternate email and contact number on the 105-45 form.

Contact the help desk within 24-48 hrs after receiving notification of your 105-45 request.

Inform the help desk tech why you are calling.

Give the ticket request number to the tech. This will help speed up the process of your request.

10. How can I get my LAN or Email password reset?
Call the IT Help Desk (703) 426-4141 a Technician will reset your account. Due to privacy and security reasons, we cannot reset account passwords via e-mail/chat.

11. How large is Web mail folder?
The average mailbox size limit is 200mb, you will get a warning that the mailbox is over the size limit. Emails will either need to be deleted or archived.

12.What are requirement for VCCS secure password change?
The passwords currently expire every 180 days and the requirements for creating a new password are posted right on the change your password page in https://my.vccs.edu. Or see the tutorial located at: http://www.nvcc.edu/novaconnect

New password must have at least seven characters and not more than ten (more password hints).Your password must contain a combination of:

16. If a Faculty/Staff need a headset for their phone how should they request it?
All supplies and headset request must be handled by Division or Individual department

17. My mailbox is over the limit.
The mailbox size limit is 200 mb. After you reach that limit you will not be able to receive mail. Empty the deleted items folder, remove emails, or setup an archive system.

19. What can I do about spyware?
You can either call the Help Desk at 703-426-4141 or e-mail them at ithelpdesk@nvcc.edu and request to have it removed.

20. How can I complete the IT Security Awareness Training using MOAT?
You can access MOAT to complete your IT Security Awareness Training at their website. View the attached MOAT User Guide for answers to your questions about everything from logging in and changing passwords to printing your completion certificate. For support questions, please contact support@awareity.com.