Level 2 Engineer - Field Services & Remote Support

Thrive Networks

About Us:

Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at "a job", but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!

Position Overview:

Thrive is seeking an enthusiastic, personable, and qualified Level II Engineer to join our support team. This individual will provide end-user desktop support remotely to several users at multiple locations running Windows, Exchange and Office 365 environments.

The Level II Engineer will serve clients by going on-site to the client's locations as well as working with them remotely from our NYC office. This individual will serve as a desktop support technician and an end-user server administrator to all client issues while responding to Level 1 and 2 service ticket requests/problems. The Level II Engineer will be responsible for technical documentation, assessing, resolving, and/or escalating issues as appropriate. The Level II Engineer will escalate all problems to the next level of support for guidance and direction; contacts third-party vendors for warranty service repair. This individual will communicate to the IT Coordinator for problems that cannot be resolved.

Requirements:

2+ years providing end-user support for current PC desktop, application software and user server administration

2+ years troubleshooting and repairing personal computers in a corporate networked environment

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