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Lodging managers make sure that guests on vacation or business travel have a pleasant experience, while also ensuring that an establishment is run efficiently and profitably. Show Details

Duties

Lodging managers typically do the following:

Inspect guest rooms, public areas, and grounds for cleanliness and appearance

Greet and register guests

Ensure that standards for guest service, décor, housekeeping, and food quality are met

Answer questions from guests about hotel policies and services

Keep track of how much money the hotel or lodging facility is making

Interview, hire, train, and sometimes fire staff members

Monitor staff performance to ensure that guests are happy and the hotel is well run

Coordinate front-office activities of hotels or motels and resolve problems

Set room rates and budgets, approve expenditures, and allocate funds to various departments

A comfortable room, good food, and a helpful staff can make being away from home an enjoyable experience for guests on vacation or business travel. Lodging managers make sure that guests have that good experience.

Lodging establishments vary in size from independently owned bed and breakfast inns and motels with just a few rooms to hotels that can have more than 1,000 guests. Services can vary from offering a room to having a swimming pool; from free breakfast to having a full-service restaurant; from having a lobby to also operating a casino and hosting conventions.

Revenue managers work in financial management, monitoring room sales and reservations, overseeing accounting and cash-flow matters at the hotel, projecting occupancy levels, and deciding which rooms to discount and when to offer special rates.

Front-office managers coordinate reservations and room assignments and train and direct the hotel’s front-desk staff. They ensure that guests are treated courteously, complaints and problems are resolved, and requests for special services are carried out. Most front-office managers also are responsible for handling adjustment to bills.

Convention service managers coordinate the activities of various departments to accommodate meetings, conventions, and special events. They meet with representatives of groups to plan the number of conference rooms to be reserved, design the configuration of the meeting space, and determine what other services the group will need, such as catering or audiovisual requirements. During the meeting or event, they resolve unexpected problems and ensure that hotel operations meet the group’s expectations.

Meeting, convention, and event planners coordinate all aspects of professional meetings and events. They choose meeting locations, arrange transportation, and coordinate other details. Show Details

Duties

Meeting, convention, and event planners typically do the following:

Meet with clients to understand the purpose of the meeting or event

Plan the scope of the event, including time, location, program, and cost

Solicit bids from places and service providers (for example, florists or photographers)

Work with the client to choose where to hold the event and whom to contract with for services

Inspect places to ensure they meet the client's requirements

Coordinate event services such as rooms, transportation, and food service

Confer with on-site staff to coordinate details

Monitor event activities to ensure the client and event attendees are satisfied

Review event bills and approve payment

Whether it is a wedding, educational conference, or business convention, meetings and events bring people together for a common purpose. Meeting, convention, and event planners work to ensure that this purpose is achieved seamlessly.

They coordinate every detail of events, from beginning to end. Before a meeting, for example, planners will meet with clients to estimate attendance and determine the meeting’s purpose. During the meeting, they handle meeting logistics such as registering guests and setting up audio/visual equipment for speakers. After the meeting, they survey attendees to find out what topics interested them the most.

Meeting, convention, and event planners also search for potential meeting sites, such as hotels and convention centers. They consider the lodging and services that the facility can provide, how easy it will be for people to get there, and the attractions that the surrounding area has to offer. More recently, planners also consider whether an online meeting can achieve the same objectives as a face-to-face meeting.

Once a location is selected, planners arrange meeting space and support services. For example, they negotiate contracts with suppliers to provide meals for attendees and coordinate plans with on-site staff. They organize speakers, entertainment, and activities. They also oversee the finances of meetings and conventions. On the day of the event, planners may register attendees, coordinate transportation, and make sure meeting rooms are set up properly.

The following are types of meeting, convention, and event planners:

Association planners organize annual conferences and trade shows for professional associations. Because member attendance is often voluntary, marketing the meeting’s value is an important aspect of their work.

Corporate planners organize business meetings, usually under tight deadlines.

Government meeting planners organize meetings for government officials and agencies. Being familiar with government regulations, such as procedures for buying materials and booking hotels, is vital to their work.

Convention service managers help organize major events as employees of hotels and convention centers. They act as liaisons between the meeting facility and the planners who work for associations, businesses, or governments. They present food service options to outside planners, coordinate special requests, and suggest hotel services, depending on the planner’s budget.

Event planners arrange the details of a variety of events, including weddings and large parties.