Every time an Agoda customer checks out of a hotel we send them an email asking them to write a review of their stay. This is the only way reviews can be submitted. Every review must then be approved by our content team before being posted on the Agoda website. Therefore, unlike many other travel sites, ALL Agoda reviews are certified and genuine.

Everything was perfect except some of the front desk staff didn't seem to care as much as they should. I assume that this was because we turned up with backpacks having got a cheap deal through agoda. Understanding Bahasa meant I was able to understand more than they realised.

We like the colonial style designs. The hotel has a rich history, and the architecture reflects that. The gardens are nicely maintained and enjoyable.
The staff are professional and courteous, always able to provide timely service.
The executive suite is very spacious and located at the exclusive rear wing of the building. Room is clean, comfortable, and has all the necessary amenities you expect from a 5-star hotel. Only observation was the provided kettle came with a 2-pin round plug while the walls are UK 3-pin.
Food from Indigo restaurant has good variety, ranging from Asian, Japanese to Western. Again, the staff members there are professional and friendly. Food tastes great and are of high quality.
Highly recommended hotel for its colonial style, excellent facilities, great food and professional staff.

Has a great History and is an attraction itself, wonderful Gardens and has very good staff!
Good quality food for room service.
The spa on site is also very good, and famous.
Be the best hotel in town for weddings perhaps. ;)
Will stay again!
BUT They need to spray rooms / or incl electric plug-in bug zappers and should fog the gardens for mozzies though ( was wet season ).

This is a great Hotel that would rival the Peninsula Hotel in Hong Kong or Raffles Hotel in Singapore. If the Surabaya local government improves the location then this Hotel could also be famous. $150.00 per night is great value for money.