Grand Resource Factory: an ‘au fait’ hand reflecting customers’ smiles with unparalleled ethics Life is too short to clean a home! That’s why, a proficient team in cleaning and home maintenance like housekeeping service providers, comes as ‘glorified souls’, making every inch effort to deliver all associated services and keep your home neat, clean while […]

Life is too short to clean a home! That’s why, a proficient team in cleaning and home maintenance like housekeeping service providers, comes as ‘glorified souls’, making every inch effort to deliver all associated services and keep your home neat, clean while preserving the hygiene of the premises. They are like a support system equipped with numerous helping hands to serve you – anytime anywhere, but, due to the lack of skilled human resource availability, it is almost backbreaking to acquire quality service.

However, India has a great potential for manpower but they are not well-regulated, which upshots in experiencing scarcity of trained and qualified workers. Henceforth, there is a drive for the starring role that can utilize the available abilities and present a support system for the community. The start-up founders are like an eager beaver, often focused on bringing the solution for unceasing issues in a unique way. But it is no piece of cake to create trust among the people and make them think about how they can maintain their home needs. With the aim to clean people’s worries away by creating a trust and bond with them, the Grand Resource Factory was incorporated. It is a group of people who are interested in support – not just in cleaning and maintaining a home, but they are in contributing their self in a way that will support the people. Today, it stands as a premium name engaged in offering a wide assortment of housekeeping services, support staff services, and facility management solutions. Here, every endeavour is directed towards providing the top-quality services and solutions.

CEO of Grand Resource Factory, Anshul Khurana, spoke to The CEO Magazine about what it takes to build the best support system for manpower and his professional journey in the association. Anshul a management graduate from the Indian school of business (ISB) is a result-oriented leader having experience in diverse roles including research, product management, business development, and market strategy.

Here, Anshul gives an insight into his professional career, the formation of the company, its offerings and more. Here are some of the edited excerpts.

When and how did you decide to choose the entrepreneurial path in the Housekeeping industry?

Back in 2015, we initiated working on a venture to organize the forum for domestic workers. It seems like an excellent opportunity and virtually supportive for the urban household. We got to touch base with a number of housekeepers and understand the housekeeping/facility management industry. With a view of the personnel issues, and the fact that the housekeeping industry is still unorganized in an economy wherein infrastructure development is rapid, we set up an integrated facility management business with housekeeping and other allied services in January 2016 with the brand name, SARA.

How you became involved in the company and your progression?

I got in touch with the founders who were operating on a domestic services concept in October 2015 and got a chance to understand their vision of building a transparent people’s organization with social values. I shared values with them and saw a massive opportunity in the industry and I, therefore, came on board as the Co-founder and CEO in November 2015 and have been building this organization from thereon.

To begin, how is your brand-defining “trust” in the industry? What’s your competitive advantage that can’t be copied?

For us, trust comes from two key elements; operational response processes and employee engagement and welfare mechanisms. We focus on these two elements to ensure that our clients, as well as our employees, can trust us. Our biggest competitive advantage is our business model. We have an integrated business model that includes training and skill development, employee verification, integrated facility management, staffing and household services

The association has grown close to a 1000 people in just over three years since November 2015. We are functioning across Maharashtra, Delhi/NCR, Uttar Pradesh, Tamil Nadu, and Jharkhand and expanding quickly to other areas. We attribute the growth to our business model and the talented team of individuals.

What is the vision of Grand Resource Factory?

Our vision is for our brand to be a unique symbol for “Dignity of Labour” and an epitome of “Customer Delight”.

Who are your clients? How did you build a client culture around your services?

Some of our key clients are Society Tea, Prism Johnson, OYO, Redbrick Offices, Writer Corporation, Rohan Builders and Shalimar Builders. We stress on creating a perfect client culture from the first day when a person comes into our organization. We conduct a learning series internally with a focus on topics like customer centricity to train managers so that they can be able to pass on the culture to their team members.

What is your proudest moment with the company?

My proudest moment with the company was when we were able to reach out to secluded rural areas and offer our training programs to the tribal population to develop them and help them get jobs.

Future Agenda

We are focusing on geographical expansion to other parts of the country. Our focus would be beyond just the Tier-I cities to look at expanding services to state capitals and other Tier-II cities. We will focus to continue the growth rate of 100% for the next few years.

What do you know today that you wish you would have known when you first got started as an entrepreneur?

In the starting phase, I wanted to do things in a flash. But operation on the core model to gather feedback from key stakeholders and building the right base for development takes time. At this moment, I understand that speed is essential, yet building the right base needs some time.

What are some strategies that you would recommend for making the best use of one’s time?

The imperative strategy for me has been to keep track of everything on the document. Plan meetings and keep things on schedule. A little bit of preparation at the end of each day makes the best use of the time for the next day.

What’s your take on the mounting demand for housekeeping services in India?

The housekeeping or the larger facility management industry is closely linked to the overall economic and infrastructure development of a country. It is also a great employment opportunity at the base of the pyramid. As an industry, we would need to increase the focus on skill development to reach a stage where Indian workers are recognized for their quality and professionalism.

Dynamic Leadership

Rajitha Anil Abraham

Managing Director

Rajitha is a seasoned professional from a reputed hospitality background and is well inclined to social causes and has the ability to connect with the grass root level. She is the custodian of governance and compliances at GRF.

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DM group: Pushing the boundaries of Facility Management and unleashing new opportunities in the service and infra industry. Facilities management refers to the processes used to maintain and manage the facilities used by an organization during the day to day running’s of the business. Over the last few years more businesses have been starting to […]

DM group: Pushing the boundaries of Facility Management and unleashing new opportunities in the service and infra industry.

Facilities management refers to the processes used to maintain and manage the facilities used by an organization during the day to day running’s of the business. Over the last few years more businesses have been starting to realize just how important effective facilities management can be for their profit margins. Facilities management teams are made up of professionals qualified in monitoring, maintaining, analysing, repairing, and maintaining all facilities used to build and run a business including buildings such as warehouses and office blocks, staff, and human resources.

A facilities management team should also be active in devising and adjusting facilities management strategies to improve cost cutting and increase employee productivity. A growing organization attracts a burgeoning list of resources to manage, including extra staff, HR, buildings, infrastructure, and equipment. The management team not only need to maintain the facilities, they also need to ensure all areas are compliant with health and safety regulations. Few of the responsibilities a facilities management team focuses on to ensure smooth business operations are Risk assessment, Waste management and disposal, Access for disabled employees and members of the public, ensure compliance with all health and safety regulations, Strategic planning, Controlling the distribution and use of hazardous substances Facilities management allows a business to keep their finger on the pulse and properly co-ordinate timely maintenance of assets to ensure longer usability and reduce the total cost of ownership.

A business lacking the ability to effectively manage its facilities risks falling out of regulatory compliance, and may also find itself facing expensive repair bills, rather than relatively minor maintenance costs. There is also the danger mismanaged equipment can pose to both employees and the public. The facilities management team is an essential component of any business which can help improve cash flow and reduce waste. Small businesses lacking the resources to have a team on staff will find many affordable options

DM Group was founded in 2001 by Mr. Dhanajay Patil and Mr. Mahesh Patil with a vision to be a pioneer in quality facility management services. The company is growing with turnover of around 500 million. The experience of providing various facilities which Mr Dhananjay and Mr Mahesh brought helped the group to settle in the field of Facilities in a short period of time. Further the experience of Mr Uday Kalgutkar, the CEO and Director of the Group helped DM Group integrate into the workforce through professionalism and discipline. This helped DM Group to maintain a high standard of customer satisfaction and harmonious customer relationships. DM group squashes issues such as corporate maintenance needs, unauthentic workers and improper manpower planning by presenting a single window system for all maintenance related labour that enables it to deliver fast yet cost-effective solutions. DM group boasts of a prestigious manpower base of 3000+ well-trained employees who thoroughly manage each service efficiently with precision and whole-heartedness. It not only provides manpower for a wide range of housekeeping services but also office & pantry boys, electricians and plumbers for corporate office maintenance as well and skilled and unskilled labours for various types of works.

The consistent issue of high absenteeism among the un-skilled labour is the main lacunae in the Facility Industry. Covering this by allocating 10 % of its staff as a back-up base covering up for the absentees, thus assuring a 100 per cent attendance. The gamut of its services to corporate offices extends to deploying manpower with the highest ethical standards for housekeeping, office boys, pantry boys, security, carpenters, plumbers, electricians and canteen/patient diet services. Aside from these services, it is actively involved in undertaking various schools & residential projects and also deploying vehicle mounted machines for road cleaning. Connecting 450 villages of Maharashtra via optical fibre broadband network under the Digital India project and winning the contract for maintenance of fibre optic/copper cable for MTNL in the whole of Mumbai speaks volumes about its undying research in the fibre optics spectrum. Construction and maintenance of Roads and Beautification of roads has been the latest vertical which has added value to the group’s aim of excelling in civil works contracts.

Being an ISO 9001-2015 and OHSAS 18001:2007 certified organization, DM group believes in quality in its services. Towards conservation of nature, it deploys TASKI products for cleaning services lessening the consumption of water, chemical and energy. The company strictly follows the rules of hazardous waste management to ensure safe handling & disposal of hazardous waste and precisely ensures occupational health and safety in order to promote and maintain an eco-friendly environment at the workplace.

Accessibility to higher levels is given to each and every employee inducing a sense of ownership which binds the teams and let them work collectively. Insight on ensuring cleanliness in every corner of the work premises is highly crucial and hence, on – site training focussed on sustainability & growth is regularly conducted which is open to clients too. The CEO & Directors undertaking the client’s issues directly and a strong feedback system has created a decrease in the response time substantially which in turn helped DM Group in attaining 100+ reputed clients like Dulux Paints, Aditya Birla School, L & T Infotech, Piramal Group, Hiranandani Group, Healthspring Labs, Balmer Lawrie, IDBI Bank, SBI, MTNL, Mumbai Port Trust, BSNL , LIC, Universal Sompo, Anthelio, Mhape, FTII, Future Capital, Rane Prakashan, Sasoon Hospital, Pune, 22 Government hospitals in Kolhapur and 18 hospitals in Satara to name a few.

Witnessing a proliferating increase in revenue from Rs. 20 million in 2013 to Rs. 450 million in 2018, DM Group has mapped out its future plan to sustain the same pace in the future. Providing services in 08 Districts of Maharashtra as well as in Goa, DM Group’s team of diligent employees constantly focus on enhancing their ethical standards and spreading their services to various parts of India.

Profile of Uday Kalgutkar

Uday Kalgutkar (Air Force Veteran)

CEO & Director

DM Group is led by its CEO & Director, Mr. Uday Kalgutkar, an Indian Air Force Veteran for 23 years, is a multi-functional and experienced person who had managed largest manpower with initiative and a lot of self-motivation, creativity. With a MCA and MBA in his armour the evolution and implementation of strategies into administrative, human resources development, planning, joint venture, Collaboration and Management Information System. An outstanding leadership, strategic and security analyst with vast experience in handling complex long-term planning and resource management, operations management, capacity building, training and administration.

Astute Outsourcing Services : bringing simplified facility management services to the masses Facility management or FM is a professional management discipline focused upon the efficient and effective delivery of support services for the organizations that it serves. FM is defined as the organizational function which integrates people, place and process within the built environment with […]

Facility management or FM is a professional management discipline focused upon the efficient and effective delivery of support services for the organizations that it serves. FM is defined as the organizational function which integrates people, place and process within the built environment with the purpose of improving the quality of life of people and the productivity of the core business. Professional FM as an interdisciplinary business function has the objective of coordinating demand and supply of facilities and services within public and private organizations. The term “Facility” means something that is built, installed or established to serve a purpose which in general is every “Tangible asset that supports an organization.” Some of the examples are real estate property, buildings, technical infrastructure, lighting, transportation, IT-services, furniture, custodial, grounds, and other user-specific equipment and appliances.

FM covers these two main areas: Space & Infrastructure such as planning, design, workplace, construction, lease, occupancy, maintenance, furniture and People & Organisation such as catering, cleaning, ICT, HR, accounting, marketing, hospitality. These two broad areas of operation are commonly referred to as “hard FM” and “soft FM”. The first refers to the physical built environment with focus on work-space and building infrastructure. The second covers the people and the organisation and is related to work psychology and occupational physiology. The core competencies of facility management are communication, emergency preparedness and business continuity, environmental stewardship & sustainability, finance & business, hospitality management, human factors, leadership & strategy, operations & maintenance, project management, quality, real estate & property management and technology. FM also covers activities other than business services; these are referred to as non-core functions, and vary from one business sector to another. FM is also subject to continuous innovation and development, under pressure to reduce costs and to add value to the core business of public or private sector client organisations.

A glance inside the organization

Incorporated in 2013, Astute is one of the leading outsourcing agencies in India offering best in class outsourcing services across all industries. The company’s scope of services extends to Facility Management, Staffing and Recruitment Services. With its sincere approach of always keeping an ear for heeding to the suggestions of the clients, the agency is ranked among the best outsourcing agencies in India. Astute ensures that it works in tandem with the client’s needs & objectives and delivers accordingly. On top of that, it ensures that they work according to the clients’ demands and hence, acts as a one-stop agency for all the outsourcing solutions. Astute has a high-quality culture and a learning environment that keeps them thrusting to always aim for the best, resulting in their overall top-notch performance. Astute has a strong and diverse mix of professionals and experts with significant exposure in the industry and thereby bringing authenticity and quality to the work. With an enthusiastic and adaptable approach, the experts in astute are open to hearing and perceiving new things. Their team’s strength lies in their hands-on experience with numerous customers from different parts of the world for a considerable period. Astute employs the best and the most relevant hands in a given work and thus, providing best works on agreed standards per se is their paramount concern. The team of professionals at Astute are diligent, down-to-earth and ready to serve around the clock.

Vigorous Leadership

Capt. Shaji Kumar

CMD

With a dynamic professional career spanning over three decades, Capt. Shaji Kumar as a first-generation entrepreneur has extensive hands-on experience in diversified services in Human Resources, IT, and Facility Management. After his stint in the Indian Army as a Short Service Commissioned Officer and gaining experience and exposure of the corporate world with leading MNCs he initiated the project of Staffing & Facility Management which took off successfully with constant and consistent growth year on year. Capt. Shaji Kumar’s vision and dedicated efforts took the project to make a pan India presence with its key centres in fourteen major cities, which includes Ahmedabad, Bengaluru, Chandigarh, Chennai, Delhi, Guwahati, Hyderabad, Jaipur, Kochi, Kolkata, Lucknow, Mumbai, Udaipur and Pune. Capt. Shaji Kumar & team has been relentlessly working to delight clients every day with quality, innovative ideas and specialized service offerings in staffing & facility management. All these years of meeting and exceeding client satisfaction has enabled the firm to create a Pan-India presence. Led by qualified and specialized veterans from different aspects of the industries, the group has grown incredibly and has made a mark for itself in the industry.

Offerings

The company did experiments with some diversifications along the way, but their core business verticals and offerings are:

Facility Management – Corporate & Residential.

Staffing & Manpower Outsourcing.

Recruitment

Astute outsourcing solutions also provides soft services such as janitorial services, mailroom, pantry, lawn & garden, guesthouse and one-time cleaning. The company provides electro-mechanical services such as electrical maintenance, HVAC, DG set operation, handyman services and integrated water management. Astute also provides pest control services to create a pest-free environment by delivering industry-leading protocols through their service specialists who utilize modern methods and a zero-tolerance approach to make the environment cleaner, safer and healthier.

Clientele

Astute outsourcing solutions has maintained a client culture to provide quality services at all times, some of the company’s major customers are Avery Dennison India Ltd., Gap International Sourcing, HCL Technologies Ltd., TATA, Starbucks, Mahindra Holidays & Resorts India Ltd., etc. Astute understands the nuances of their client’s setup and provides tailor made solutions for the following industry segments:

Manufacturing & Industrial

Healthcare

Corporate

BFSI, Retail & Telecom

Residential / Educational Institutes

Future Plans

Astute Outsourcing Solutions are very focused and see a great opportunity for the business that we are in. The growth projections for both facility management & staffing services is very healthy and it intends to stick to their plan and grow exponentially in this very segment. With the changing times the firm does intend to bring in more of technology so as to be able to provide better customer support.

3S Integrated Facility Management: Disrupting the Housekeeping Industry through technological solutions Housekeeping has always been an integral part of middle-class societies. Initially, it was limited to the royal elites, slowly, it spread across to various stratifications of the society. Although, such services in unorganized form are quite a common sight in Indian society. The domestic […]

Housekeeping has always been an integral part of middle-class societies. Initially, it was limited to the royal elites, slowly, it spread across to various stratifications of the society. Although, such services in unorganized form are quite a common sight in Indian society. The domestic help industry is highly unorganized and fragmented with a large pool of work-force. Sensing the opportunities, Dr. Abdul Rehman Vanoo incepted 3S Integrated Facility Management in 2015 in order to assure asset safety, aesthetics, functionality, and comfort with best teams, equipped with the best competencies and tools and deliver to customers’ quality, impeccable services throughout India and overseas. The firm complies with the global standards of Quality, Safety, Environment and Social Accountability.

3S Integrated Facility Management is one of the top facility management service company in India. The rise in technology has led to the rise in automation thus demanding a change in facility management. The firm provides with all types of services with the latest tools, faster processes, and quality output. They have been serving for the past many years and are constantly getting new services on board based on the market requirements. 3SI has successfully completed many projects and it continues to serve its clients of different sectors; automobiles, banks, hospitals, healthcare, IT, real estate, media and manufacturing plants with trustworthy and trained employees giving 100% productive and qualitative work to their clients.

3S Integrated Facility Management aims to be counted as the world’s most professional, innovative and respectable Facilities management team, which blends traditional Indian hospitality, with global systems and processes, and this differentiates them as the most preferred company, that meets and exceeds its customer’s needs and expectations consistently.

3S Integrated Facility Management is a one-stop solution provider to every requirement in the arena of integrated facility management. Some offerings are:

3S Integrated Facility Management feels immense satisfaction and proud to be awarded ISO 9001:2015 certification, an internationally recognized standard that ensures that the firm’s services meet the needs of their clients through an effective quality management system.

The firm has developed and implemented its quality management in order to improve the overall performance of the firm, maintain a high level of quality and strong customer service and to provide a sound basis for sustainable development initiatives. The firm echelons’ decision to work towards ISO 9001:2015 accreditation demonstrates the commitment to providing high quality and consistent services to its clients.

The CEO magazine caught up with Dr. Abdul Rehman Vanoo, the Director of 3S Integrated Facility Management over a conversation. Edited excerpts.

When and how did you decide to choose this entrepreneurial path in the Housekeeping industry?

Since my early days, I have always been focused on three objectives namely EDUCATION, EMPLOYMENT, CLEANLINESS. As I believe that these three things would only bring the required changes in the society in which we are living and make us the BEST COUNTRY TO LIVE IN.

As in our nation, there is an abundance in human resource, the first thought that came to my mind is to do the business wherein maximum and in huge numbers, the workforce can be employed which in return would help nation building and also would lead for business building.

So, in 2015 I channelized my thought into a company which is named as “3S INTEGRATED FACILITY MANAGEMENT PVT LTD.”

To begin, how is your brand-defining “trust” in the industry? What’s your competitive advantage that can’t be copied?

We have been serving the market with Transparency, Expertise, and Flexibility.

Our competitive advantage lies in following features:

Smart: An ability to develop new approaches that represent a leap forward in a Housekeeping Services

Sustainable: An ability to consistently please customers are important in virtually.

Solutions: Delivering services that are high quality in the eyes of customers.

Experience: A rich experience associated with our services and brand that is valued by customers.

These characteristics have helped us build ‘trust’ in the market.

How has the firm grown and what do you attribute this to?

We are growing exponentially and adding new members continuously. Our firm has grown with the passion and dedication of 3SI employees.

Do you live by/do business with a certain motto?

Yes, we live by our motto of “Smart Sustainable Solutions.”

What is your proudest moment with the company? Brief us over the awards and milestones earned by the organization.

My proudest moment is when our company got certified with ISO 9001:2015 and was appreciated and acknowledged by various authorities for best global standard of services & cleaning leading us to become an ISO certified company.

What are the future plans of the 3S Integrated Facility Management?

Our future plans are aligned with interests of the country in heart and global in mind. We want quality and healthy life for all the citizens of the country and lead positive social transformation throughout Globe. Plans are in motion to expand to the domains left out.

What are some strategies that you would recommend for making the best use of one’s time?

Time is a very essential, mismanaging it can lead to serious consequences. I would advise people to maintain “Time Management with pro-activeness” and Time Management for me is “Pro-activeness”.

What’s your take on the mounting demand for housekeeping services in India?

We, 3SI facility, take the cleanliness as an integrated part and parcel of our life. We believe that Cleanliness is the health and happiness line of the nation and its citizens. Cleanliness is not for any occasions, we at 3SI has accepted that it is a daily driver so that we can breathe in the fresh air and remain contamination free.

We are into the process to give hygienic and environmentally sound atmosphere to the nation by providing Quality Services & facilities to our customers to enlighten their journey path. Looking at the growing and expanding middle-class, the future of integrated facility management paints a rosy picture of the industry.

The guiding force

Dr Abdul Rehman Vanoo

“BE A MAN OF EXECELLENCE, SUCCESS WILL FOLLOW”

A hands-on business leader, Dr Abdul Rehman Vanoo currently chairs the leadership team of 3S INTEGRATED FACILITY MANAGEMENT PRIVATE LIMITED. A visionary in field of Education, Employment, Culture & Sports, Dr Vanoo walks on his father’s footsteps by following his ideology of love, compassion, and empathy towards the society that is well embodied through the foundation named as “HIND FOUNDATION.”

ACHIVEMENTS AND RECOGNITION

Crowned as “The Entrepreneur of the year” by RISING FOUNDATION

Awarded “GAURAV CHINHA” by JUNNAR EDUCATION SOCIETY

Felicitated with HIND RATAN AWARD 2006 from NRI Welfare society of India New Delhi recognition for social activities in India & abroad, namely Middle East