Front of House Team Leader

Front of House Team Leader

Permanent
39 hours per week

The Tower

Would you like to work in spacious, contemporary hotel close to World Heritage Sites; Tower Bridge and The Tower of London? The Tower Hotel is a 4 star deluxe Hotel overlooking the Thames, next to Tower Bridge. The hotel's 801 bedrooms, restaurants, bars and 19 meeting rooms benefit from stunning views over Tower Bridge and St Katharine Docks.

The Role

Our Front of House Team Member is an essential point of contact for all of our guests, they will always deliver a warm welcome, ensuring guests receive a quick, efficient and professional service. The Front of House team make that all- important first impression. Taking the opportunity to really get to know the guest and anticipate their needs, they are always ready to go the extra mile for our guests.

JOB RESPONSIBILITIES / MAIN DUTIES.

To lead a multi-skilled team of Front of House Team Members

Control the activities of the shift team, ensuring that all front of house team members carry out their duties and responsibilities to the standards required. Deputise for any absent front of house team member/ Reception Manager

Allocate tasks and check results against set standards. Promote team spirit, co-operation and job satisfaction at all times

Ensure that all supervisory tasks are completed in line with standards, check lists and be able to forward plan

Acting as a point of contact for guests, dealing with any queries both in person and on the phone

Conducts a friendly and efficient check in and check out

Ensures any arrivals requests are communicated to the relevant person and carried out