Absolutely gutted to read this! Paid £400 for a custom 12 foot run to be made in instalments over 3 months and finished paying it about a month ago. Thought it was strange that I hadn’t heard anything. Does anyone have any experience of contacting PayPal about stuff like this? I would hate to think I’ve lost that much money and the buns have ended up with nothing

You can start a dispute via paypal (it is the usual way to go about it).

Absolutely gutted to read this! Paid £400 for a custom 12 foot run to be made in instalments over 3 months and finished paying it about a month ago. Thought it was strange that I hadn’t heard anything. Does anyone have any experience of contacting PayPal about stuff like this? I would hate to think I’ve lost that much money and the buns have ended up with nothing

Let me know how you get on with PayPal, I have just put in a dispute, I haven't had the email that was first posted yet.
I was waiting on a large custom designed order which would have been ready soon so am also gutted!!

They've gone into administration so there will be no issues getting money back.

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I am just worried because on Paypal it says custom orders aren't protected under buyer protection. I'm not sure if it makes a difference because they have gone bust and it's not just me wanting a refund.

I am just worried because on Paypal it says custom orders aren't protected under buyer protection. I'm not sure if it makes a difference because they have gone bust and it's not just me wanting a refund.

They've gone into administration so there will be no issues getting money back.

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From your first post it appears that the company is described as being insolvent. This, in my basic understanding of these things, just means that the company has insufficent funds to meet its commitments. It doesn't say there, although it might elsewhere that I haven't seen, that the company has gone into administration.

Also regarding administration I think the safeguards come from the payment method used, not the fact that the company is in administration. As advised from the company (in your first post) I think people should attempt to get their money back via Paypal or cashback.

I'm happy to be told that my understanding is incorrect.

" We will remain friends until the end of days, and one day longer"......Donald Tusk

“We cannot go back and change the beginning. But we can start where we are and change the ending”.........C.S. Lewis

From your first post it appears that the company is described as being insolvent. This, in my basic understanding of these things, just means that the company has insufficent funds to meet its commitments. It doesn't say there, although it might elsewhere that I haven't seen, that the company has gone into administration.

Also regarding administration I think the safeguards come from the payment method used, not the fact that the company is in administration. As advised from the company (in your first post) I think people should attempt to get their money back via Paypal or cashback.

I'm happy to be told that my understanding is incorrect.

I don't know the difference between insolvent and administration. It's all the same meaning to me.

I still think that getting money back is going to be via the payment method used, as that provides the guarantee of the funds. If, for example, cash was used to order an aviary, where would the funds come from to repay that money to the customer if the company is insolvent?

" We will remain friends until the end of days, and one day longer"......Donald Tusk

“We cannot go back and change the beginning. But we can start where we are and change the ending”.........C.S. Lewis