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Speaking, Etc.

Speaking
I will partner with you to create an engaging presentation for your audience (at conference, corporate, or team events) that clearly displays my passion for the topic at hand, i.e., customer experience, employee experience, journey mapping, culture, customer experience strategy, and more. Presentations cover my latest thinking on these topics and always provide attendees with actionable takeaways. I'm happy to speak on stage or virtually, via a webinar. And if you need an emcee/chair for your event, I've been told that my energy, passion, and humor are reasons event organizers (and attendees) would have me back!

Writing
If you've read my blog, you have a sense for my writing style and for my love of writing, especially about all things customer experience, employee experience, and leadership. I've worked with many clients to write blogs, whitepapers, eBooks, and other content. For some examples of whitepapers and eBooks that I've authored or co-authored, please take a look at the Resources page.

Advising Your Start-Up
I've been a business and a product advisor to several tech start-ups in the customer experience space. If you believe my background will help you deliver a better product or build a customer-centric business, please contact me. I'd love to hear about your company, your product, how you make life easier for customer experience professionals, and how I can help you.

About CX Journey Inc.

CX Journey Inc. is a consulting firm specializing in laying the groundwork required to establish a CX strategy that will drive your culture transformation efforts. Our beliefs are that (1) customer understanding along the customer experience journey is key to developing a strategy that allows both customers and businesses to achieve their desired outcomes, and (2) the employee experience cannot be an afterthought.

Why CX Journey™?

You know the quote, "Success is a journey, not a destination." Well, the customer experience is a journey, too. It's a never-ending journey. Once you've designed the best experience for customers today, their needs change, their expectations evolve, customers change, etc. You'll need to think about the experience today and listen for - and anticipate - what lies ahead. You must always strive to deliver that ultimate customer experience, not only at a single touchpoint but also - especially - along the entire journey. Have you taken the first step?

"Knowing where you're going is the first step to get there." -Ken Blanchard

"It is good to have an end to journey toward, but it is the journey that matters in the end." - Hemingway