“What we’re seeing is we just haven’t found the right social signals or social codes to make people feel that they have to behave a certain way in certain spaces online — and to tell the difference between a club and a church.”

“If you put five Chileans in a room, they’re probably going to fight each other. So one of the things — we’re not just building tools, we’re also building ways of working together, and making people trust each other.”