Introduction

Welcome to EMCO Ping Monitor. You have chosen an easy-to-use software product that allows you to monitor the network connection status of your hosts. EMCO Ping Monitor not only tracks the status of the hosts monitored but also offers powerful features to notify you about any connection state changes, collect connection statistics, generate reports and integrate the program with external software. This manual provides you with detailed information on all of the program features.

Downloading the Program

The program is available in three editions that can be downloaded from the Downloads page of the website. To start using the program, you need to download the edition that satisfies your requirements.

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The Free edition is a freeware version of the program that is free to use for personal or commercial needs but has functionality limitations. Using this edition, you can monitor up to five hosts simultaneously but cannot use specific settings for hosts. It runs as a Windows program, so monitoring is stopped if you close the UI or log off from Windows.

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The Professional edition allows monitoring up to 250 hosts concurrently and use custom settings for hosts if required. It runs as a Windows service, so monitoring continues even if you close the UI or log off from Windows. The edition allows two users to work with the program concurrently. This commercial edition of the program can be evaluated free of charge with no functionality limitations during 30 days.

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The Enterprise edition doesn't limit the number of monitored hosts. It can monitor up to 2500 or more hosts on a modern PC depending on the hardware configuration. This edition includes all the available features and works as a client-server. A server works as a Windows service and can monitor hosts continuously. A client installed on a local or remote PC can connect to the server through LAN/WAN/VPN. Multiple clients can work with the same server concurrently. This commercial edition of the program can be evaluated free of charge with no functionality limitations during 30 days.

To use the program successfully, you need to make sure that your computer where Ping Monitor is going to be installed satisfies the requirements explained on the Requirements page of the website.

Using Documentation

EMCO Ping Monitor Enterprise was designed to be a tool with an intuitive user interface that can be used by people with different levels of technological knowledge. The program encompasses an initial configuration wizard that helps you to configure the program for the first start. In addition, every interface dialog provides you with hints and clear error messages. It should help you to use the program successfully without reading this manual. Anyway, it's recommended to review the Getting Started guide to familiarize yourself with the main features of the program.

To get detailed information on the program features, settings and user interface views, browse the manual content and choose the section you want to read.

This manual describes the features of the Professional edition of the application. If you use a different edition, you can notice that some features described here are missing in your copy of the application. You can download the product manual for your edition of the application as a PDF file using the corresponding link on the left. The same PDF manual is distributed together with the application, so you can find it in the application folder after installation. Finally, you can press F1 in the application to open the manual in the Help file format.

Getting Help

If you face a problem, it makes sense to check the errors reported in the Log view. If the problem can be resolved by a user, the error in the log includes troubleshooting information, so you can follow the suggestions to resolve the problem. In other cases, you may contact the support team athttps://emcosoftware.com/support.

To get help on the problem, you need to provide the support team with the problem details. For example, you can send the error notification you received and the steps you had performed before getting this error. Provide the support team with all the available information regarding the problem to speed up the problem reproduction and troubleshooting.