Its asking for the drivers.. you can get them off Motorola website. Motodev.com you might have to register but its nothing and its like registering for support... That will alllow you computer to recognize the phone but you will have to get software for file transfers.

Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.

It may be a software problem. Similar thing happened to my LG Chocolate from Verizon. I found out that certain Verizon stores can perform an update on certain phones. Maybe Sprint has a similar software update. You can call your service provider and ask.