Course Summary

This class is designed to spark a fire for the love of Quality through an introduction of what quality is and its benefits. This class explores the main areas of Quality – foundational concepts and vocabulary, basic tools and methods, and tools that can be applied on the job immediately.

Target Audience

Engineers, Managers, Executives, Supervisors, or Practitioners that are new to quality, seeking an overview or a starting place to launch.

Course Objectives

This program provides a fundamental and practical overview of quality – the evolution of quality systems and their applications. Problem solving tools and root cause analysis, along with statistics are discussed. Reference the complete Course

Definition of Quality

Why quality is important to employees, the organization and customers

Benefits of quality and the concept of cost of quality

Key concepts of total quality management and process improvement

Seven commonly used quality tools and how they are used in problem solving