Use a browser to access canelink.miami.edu. You will be prompted for your CaneID and password. If you do not have a CaneID, click here for more information.

Which web browsers can I use?

The following browsers are certified for use with CaneLink. You may use other browsers, but if you encounter a problem, please try one of the certified browsers listed below:

Firefox

Release 7 and 3.6

Google Chrome

Release 13

MS Internet Explorer (IE)

Release 9,8 and 7

Safari

Release 5, 4 and 3

To determine your browser level when using Microsoft Internet Explorer, click on Help > About Internet Explorer.
If you need help to upgrade your browser, you can contact the UMIT Service Desk at itsupportcenter@miami.edu or (305) 284-6565.

It tells me I have an incorrect password. What do I do?

First, verify that you are typing in your CaneID and password correctly. Remember that CaneLink is case-sensitive, and all characters must be keyed in correctly.
If you are still getting the error message, then click on the “Forgot your CaneID or Password” link on the canelink.miami.edu Login page. This is the page with a header labeled as “CaneID Authentication Service”. For more information, go to the CaneID Help page.

Where can I change the questions that CaneLink asks me when I've forgotten my password?

Click on the “Change your security question” link on the canelink.miami.edu Login Page. This is the page with a header labeled as “CaneID Authentication Service”.

I received a message that my account has been disabled. What do I do?

If you've made too many consecutive unsuccessful attempts to log in to CaneLink, the system will disable the account as a security measure. To re-enable the account, click on “Is your CaneID disabled?” link on the canelink.miami.edu Login Page. This is the page with a header labeled as “CaneID Authentication Service.”
If this does not correct the problem then contact the UMIT Service Desk at (305) 284-6565 or send an email to itsupportcenter@miami.edu.

If I don't use CaneLink for a while, I am disconnected and I have to log in again. Is there any way I can change this?

CaneLink will disconnect users if they've been "idle" for a certain amount of time. This is a security measure that cannot be changed. To avoid being disconnected, occasionally change the page you're on while connected to CaneLink.

I received a message that I currently do not have access to CaneLink. What do I do?

CaneLink provides a number of self-service functions focusing on Admission, Financial Assistance, Student Records, Registration, and Student Accounts. If you are a current student or a teaching faculty member and believe you should have access to CaneLink, please contact the UMIT Service Desk at (305) 284-6565 or send an email to itsupportcenter@miami.edu for assistance.

I created my CaneID today, and why am I not able to log into CaneLink?

Newly created CaneIDs will be loaded into CaneLink every six hours. You will be able to access CaneLink six hours after you create your CaneID. Until your CaneID is loaded in to CaneLink, you may receive the error message, number 31012-9.

I am having a problem logging in and the error message includes an error number. What does this error number mean?

In some cases you will need to contact the UMIT Service Desk in order to solve a problem that you are having logging on to CaneLink, because there is no action that you can take yourself in order to resolve the issue and a technician is needed. The error message that pops up in this case may include a number, for example Error Code 31012-5 . This number will help the technician diagnose your problem more quickly. Please be sure to mention the number when you contact the UMIT Service Desk.

There are a number of ways to see your academic information, including your GPA, from your Student Center. You can select the ‘Enroll’ tab

and then select the ‘term information’ tab at the top right of the next page.

You would then select the ‘View my grades’ option to see your cumulative grade point average at the bottom of that page.

You also have the option to use the dropdown box located directly under the ‘My Academics’ option and select the ‘Grades’ option to view your grades or you can select the ‘Transcript: View Unofficial’ option to navigate to your unofficial transcript. Any of these options will allow you to access grade point average information. An online tutorial on this topic is available for you to view at: online cumulative GPA tutorial.

The Degree Progress Report, formerly known as the ACE report, is a tool that lists all of the classes you are required to complete in order to graduate. All of the courses you’ve completed are listed in this document. Access to this document is available from your Student Center. You can select the ‘My Academics’ option located under ‘Academics’ on the upper left-hand side of your Student Center.

You also have the option to use the dropdown box located directly under the ‘My Academics’ option.

Within the dropdown box, you can also navigate to your Degree Progress Report by selecting the ‘Academic Requirements’ option. An online tutorial on this topic is available for you to view at: online Degree Report tutorial.

I have a University identification number (my C#) but I am told that I also have another identification number. Some of my faculty have referred to a number that starts with a “5.” What is this number and is it my real identification number?

Your University identification number (your C#) has not changed; however, you also have a second identifying number in CaneLink that may be used by your faculty. This number, sometimes referred to as your ID, can be found in the ‘Personal Information’ section at the bottom of your Student Center under the ‘Demographic Information’ link.

As you navigate to your Demographic Information, your ID number will be visible at the top of that page.

There are times when CaneLink must be taken offline for maintenance. When this occurs, anyone logged on to CaneLink will see this message. The message may also indicate when CaneLink is expected to be available. When you see this message it is not necessary to call the UMIT Service Desk as this indicates a planned outage.

I am a parent and want to view my student’s information. Do I log in to CaneLink?

At this time, parents must log in to myUM in order to view their student’s information as a proxy. In the future, CaneLink will be made available for parents and/or delegates.

I work at the University of Miami and I cannot log in to CaneLink. Why not?

CaneLink is currently available for students, applicants, teaching faculty, and student offices. If you meet this criteria and believe you should have access to CaneLink, please contact the UMIT Service Desk at (305) 284-6565 or send an email to itsupportcenter@miami.edu for assistance.

You need to enable pop-ups on your browser. Enabling pop-ups is different for each browser.
To ensure that pop-ups are enabled please do the following:

Firefox

• Click on Tools Menu from the Menu Bar
• Click on Options
• Click on the Content Icon in the ribbon at the top of the window
• Make sure that “Block pop-up windows” is unchecked

Google Chrome

• Click on the icon on the far right of your browser: Customize and control Google Chrome
• Click on “Show Advanced Settings”
• Under Privacy, click on Content Settings
• Scroll down to Pop-Ups
• Make sure that the radio-button labeled “Allow all sites to show pop-ups” is selected

• Click on the icon on the far right of your browser “display a menu of general Safari Settings”
• Click on Preferences
• Click on the Security icon in the ribbon at the top of the window
• Make sure that Block pop-up windows is unchecked

Yes. Cookies and Pop-ups must be enabled. Click here for instructions on how to enable pop-ups.
Cookies are small files that web servers may send to your computer in order to identify your computer and transmit certain data. CaneLink makes use of cookies and requires them in order to access the system.
To ensure that cookies are enabled, do the following:

Firefox

• Click on Tools Menu from the Menu Bar
• Click on Options
• Click on the Privacy Icon in the ribbon at the top of the window
• Set “Firefox will” to “Use custom settings for History”
• Check “Accept cookies from sites”

Google Chrome

• Click on the icon on the far right of your browser: Customize and control Google Chrome
• Click on “Show Advanced Settings”
• Under Privacy, click on Content Settings
• Scroll down to Cookies
• Make sure that the button labeled “Block third-party cookies and site data” is unchecked

MS Internet Explorer (IE)

• Choose Tools -> Internet Options
• Click the Privacy tab
• Make sure the slider is set to Medium High or lower

Safari

• Click on the icon on the far right of your browser “Display a menu of general Sarfari Settings”
• Click on Preferences
• Click on Privacy
• Check “Never” for the Block Cookies choice

Can I use my IPad or mobile device with CaneLink?

Yes you can, but CaneLink was not designed for mobile devices, so response time may be a bit slower.

How do I get a person to help me with the problem that I am experiencing with CaneLink?

You can navigate to myUM from the main Miami homepage or CaneLink > Faculty Home > Online Resources > myUM

Is Faculty training available?

Yes, online training tutorials are available on the following link: Faculty Tutorials

When accessing the Class Search without logging on to CaneLink, does icon in the right hand corner continue to spin?

This issue only affects the Internet Explorer 10 browser when you to access the Class Search or the Cognate Search through a direct link without authenticating into PeopleSoft CaneLink. You may experience “spinning”. This means that the search does not return results and there is a little spinning icon in the right hand corner of the page.

To solve the problem, set the Compatibility View feature of Internet Explorer 10 browser on. There is an icon in the upper right next to where the URL is, it looks like a little piece of paper ripped in half. If it is grey, then Compatibility View is Off. If it is blue, then Compatibility View in On. Make sure that Icon is Blue. (see below)

You can use the Internet Explorer 10 File Menu system and click on Tools and make sure that Compatiblity is checked!

When accessing the Cognates Search without logging on to CaneLink, does icon in the right hand corner continue to spin?

This issue only affects the Internet Explorer 10 browser when you try to the Cognate Search through a direct link without authenticating into PeopleSoft CaneLink. You may experience “spinning”. This means that the search does not return results and there is a little spinning icon in the right hand corner of the page.

To solve the problem, set the Compatibility View feature of Internet Explorer 10 browser on. There is an icon in the upper right next to where the URL is, it looks like a little piece of paper ripped in half. If it is grey, then Compatibility View is Off. If it is blue, then Compatibility View in On. Make sure that Icon is Blue. (see below)

You can use the Internet Explorer 10 File Menu system and click on Tools and make sure that Compatiblity is checked!

The Campus ID is an individuals’ C-number. ID refers to a new identification known as an ‘Empl ID’. The Empl ID is a number generated by the Campus Solutions Software. These identification numbers are static and any one of them can be used to query the same records from CaneLink.

How does the new semester numbering system work?

The term in CaneLink is limited to four numerical characters. As such, a new term numbering system was devised. The first digit refers to the millennium in which the term occurs. The second and third digits refer to the shorthand year in which the term takes place. The fourth digit refers to the month in which the term begins. For example: 1998= Fall 1999, 2138 = Fall 2013, 2141 = Spring 2014, and 2145 = Summer 2014.

What’s the difference between the Faculty Home and the Faculty Center?

The Faculty Home is the first page that you will come to after you sign into CaneLink. This provides self-service links to computer systems outside of CaneLink as well as a portal to the Faculty Center. The Faculty Center contains the Campus Solutions software and includes class schedules, class rosters, class grades, and the advisor center (if you advise students).

Where are the student related functions that I have used in the past in myUM?

The functions you need for the Spring 2013 and Summer 2013 terms can be accessed via CaneLink. Once you are in CaneLink, navigate to the Faculty Home tab and you will find a myUM Faculty Links section. See below for the specific details of what you can do in this section of CaneLink.

Functionality for the Fall 2013 term and forward will be in the Faculty Center. To access the Faculty Center, navigate to canelink.miami.edu. Once you have logged into CaneLink using your CaneID and password, click “Go to Faculty Center”.

What is this icon ?

This icon can be clicked to bring up your class roster.

Where is my class roster?

To view your class roster, click on the icon for the class you want to view from the My Schedule tab.

This icon indicates the ability to download the data to Microsoft Excel.

How do I download my class roster from the Faculty Center?

To download your class roster, navigate to CaneLink > Faculty Home > UM SIS – Faculty Center > Class Roster. Once you have navigated to the screen that lists the students in your class, you can select the download icon to download your class roster to Microsoft Excel.

If a class reaches the maximum capacity, how can I enroll another person?

This is a business process that will be defined by each school or college.

Grade rosters will be produced at the end of a term or session. Once grade rosters are produced, you will be able to access your grade roster to record grades. More information will be published for grading once the Fall 2013 term begins.

Can I see Grade Rosters from prior terms in the Faculty Center?

Prior grade rosters and student photos will be available in the Faculty Center in September 2013. Prior grade rosters can be viewed in the following location: CaneLink > Faculty Home > myUM Faculty Links.

How do I email students in my class?

Navigate to the Class Roster page. Once there, you have several options: 1) Click the student’s name to utilize your desktop email package to email an individual student; 2) Select ‘notify selected students’ to select one or more students – this option utilizes a screen in the system where you can type a message to the students; 3) Select ‘notify all students’ to email all the students in your class utilizing the student system email screen.

Can I set up my direct deposit account to multiple accounts?

Student account refunds may only be sent to one account and may not be split among multiple bank accounts. However, you may change the direct deposit routing to any eligible bank account at any time using CaneLink.

You have a couple of options to view a photo of students in your class. From the Class Roster grid, you can click on the icon located in the Photo column of the grid. This will bring up a photo of the student you selected. To view all students, select ‘include photos in list’ and ‘view all.’

I can’t see the classes I’m teaching in the evening hours in the grid view of my schedule.

You can adjust the end time and refresh your calendar. Unfortunately, this view cannot be saved in this format to view every time you return to this function.

What is the Advisor Center?

As a Faculty Advisor, you will have access to the Advisor Center, which provides additional functionality in this system. You must be assigned as a student’s advisor for the Advisor Center to display in the Faculty Center. You can also navigate to the Advisor Center by clicking Admin Home > Self Service > Advisor Center. If you have any questions about your assignment as an advisor, please contact the Dean’s Office in your School or College.

What can I do in the Advisor Center?

In the Advisor Center, you can see a list of students assigned to you. When you select a student from the list you can drill into several aspects of the student’s academic record in order to properly advise them on their academic career.

No, this is normally a function a student performs. In some cases, registration is done at the Dean’s Office in certain Schools or Colleges. You can see what classes a student plans to enroll in by looking at the student’s planner or shopping cart. The planner allows the student to plan several terms by selecting from the course catalog while the shopping cart allows them to select term specific classes for the term once the schedule of classes has been published.

Do I still have to give the student a PIN number?

Starting in the Fall 2013 term, a PIN number will not be used. Students who are required to see an Advisor before registering for classes will have an ‘Academic Advisement Required’ hold placed on their record. The student will not be allowed to register until this hold is removed.

Can a student have more than one advisor?

While this does not occur often, yes, a student can have more than one advisor. Each advisor has access to the student’s information. There is no way to assign a primary advisor. Each advisor has similar access. If a student has more than one advisor, any of the advisors can take the student off of a Hold.

If a student is taken off of a Hold, is the student notified?

No, when a student is taken off of a Hold, no notifications are sent. However, when the student logs into CaneLink, he/she can see who removed the Hold, and when.

How do I release the hold on the student’s record if they are required to be advised before they register for classes?

If you are listed as a student’s advisor, you can release the advising hold by navigating to CaneLink > Advisor Center > My Advisees tab. In the list view of your advisees, you can click on the ‘release advising hold’ to release the hold on the student. If the hold has already been released, the person who released the hold and the release time will be displayed.

Navigate to CaneLink > Advisor Center > Student Center tab. The enrollment dates are displayed in a box on the right hand side of the screen.

How do I see the Holds on a Student’s Record?

Navigate to CaneLink > Advisor Center > Student Center tab. The holds are displayed in the Holds section on the Advisee Student Center screen. You can also view holds by navigating to CaneLink > Advisor Center > General Info. Holds are listed under the service indicators section of this page. A service indicator is a hold on the student’s record. A negative service indicator indicates a service is being withheld such as the ability to register for classes or order a transcript.

Why does My Class Roster in myUM not match the Class Roster in CaneLink?

The Class Roster in PeopleSoft will not be accurate until the Fall 2013 term.

Why do students still show as enrolled in the class roster for Spring 2013 in the Faculty Center even though the student has withdrawn?

During this period of transition the class roster, your actual course roster remains under the myUM faculty links section of CaneLink. The class roster data in CaneLink is in transition and will show the students as enrolled. Please continue to use your spring course rosters from myUM faculty links section in CaneLink during this transition period.

Why do I see duplicate classes in My Schedule?

Many 500 level classes are offered to both graduate and undergraduate students. In CaneLink, there will be two classes that meet together and therefore will have two Class Rosters. To view the Career of the class click on the class hyperlink (view course detail) and reference the Career at the upper right portion of the detail page. When viewing your Class Rosters, you will need to reference both classes (undergraduate and graduate class offering) beginning for the Fall 2013 term. The official spring and summer 2013 Class Rosters will remain in the myUM Faculty Links section of CaneLink.

Navigate to CaneLink > Go to Student Center > Personal Information (section). You can either select Addresses in the drop down (shown below) or click on the hyperlinks in the Contact Information section of the page.

How do I update my phone number?

Navigate to CaneLink > Go to Student Center > Personal Information (section). You can either select Phone Numbers in the drop down (shown below) or click on the hyperlinks in the Contact Information section of the page.

If you would like to suppress your directory information, navigate to CaneLink > Go to Student Center > Personal Information (section) > select Privacy Settings from the drop down (shown below). Clicking the Privacy Settings hyperlink takes you to additional information about FERPA. Once you have navigated to this page you may make selections relating to restricting your personal data.

What is the Communications Center?

The communications center will be available for the University to post messages for you to see. These messages could be announcements about upcoming action items for registration, financial aid, or a variety of topics related to your online access to student information systems at the University.

What is an Academic Advising Hold?

An Academic Advising Hold will be placed on your record if you are required to see an Advisor before registering for classes. Once you have met with your Advisor, the hold will be removed and you will be able to enroll when your Enrollment Date is available.

Your Academic Advisor is listed on the Student Center main page. If no advisor is listed, please see your School or College.

What is the Academic Planner?

The Academic Planner is a tool for you to use to plan out the courses you may want to take each term. You can select courses from the course catalog and organize the courses by terms. The Academic Planner can be used for term-based or multi-year planning purposes and courses can be placed in your Planner independent of actual course offerings. Once courses are organized in your Academic Planner, you can search for classes scheduled for the term for which you would like to register once the Schedule of Classes has been made available for that term.

What is a Shopping Cart?

The Shopping Cart is a tool that will allow you to stage courses you intend to enroll in for a specific term. You can place classes in your Shopping Cart once the Schedule of Classes for a term has been published and the Shopping Cart is made available for the term. You must place classes in your Shopping Cart in order to enroll. Once the classes are in your Shopping Cart and your Enrollment Date(s) has/have arrived, you can enroll directly from your Shopping Cart.

Each section of a class is assigned a limit on the number of students allowed to enroll. This is called the enrollment capacity.

Once the registration process begins, students can begin enrolling in the section.

Once the enrollment capacity is reached, the waitlist functionality automatically becomes available. Students may then elect to add themselves to the waitlist.

A process runs nightly to enroll students into open seats based on their position on the waitlist and eligibility.

The waitlist is first come, first served.

A class remains closed until the waitlist empties.

Students on the waitlist that are not enrolled maintain their position number and will be enrolled if they qualify the next time a seat is made available.

If the waitlist process runs and no eligible students are on the waitlist, the class will open and other students can enroll (even if there are still students on the waitlist that do not meet the criteria to be enrolled).

Schools will be monitoring waitlists and opening additional seats in the section/class as needed.

What will prevent students from being enrolled in a class while on the waitlist?

You will not be enrolled from the waitlist if:

Requisites for the class are not met

Adding the waitlisted class will exceed your maximum credit limit

The waitlisted class time conflicts with another class that you are enrolled in

You are enrolled in another section of that class

If you are not enrolled from the waitlist due to any of these issues, you will be passed over and the next eligible student on the waitlist will be enrolled.

What is the maximum number of credits for which you can waitlist?

You can waitlist for up to 21 credits at a time.

You cannot exceed your enrollment limit when you are enrolled from a waitlisted class.

How do students know what number they are on a waitlist?

You can see your waitlist number in the Student Center > Enroll > My Class Schedule.

Your waitlist position number is displayed once you place yourself on the waitlist.

Can you get on a waitlist for a class that has a reserve capacity?

Reserve Capacity is when seats are reserved in a class for particular groups or classes of students. Typically you will see seats reserved for students in the major, or seniors, or seniors in the major.

If a class has a reserve capacity and the only open seats are restricted, and if you do not meet the restrictions, you can get on a waitlist for the class.

You will be enrolled into the class if an unrestricted seat becomes available.

Can students get on a waitlist if there is a time conflict with a class section in which they are already enrolled?

The enrollment process does not check for a time conflict when you waitlist a class.

When the enrollment process runs, you will not be enrolled in the class if a time conflict exists.

You must drop the conflicting class if you want to be enrolled from the waitlist.

You should use the Swap feature when waitlisting for a class that conflicts with a class that you are enrolled in. That way, if a seat opens in the closed class, you will be automatically dropped from the previously enrolled class.

Do you have to pay tuition for waitlisted classes?

You do not have to pay for class(es) on your waitlist.

What is My Academic Requirements?

Your academic requirements are the requirements established to meet your degree objectives. You can view your Degree Progress Report by navigating to CaneLink > Go to Student Center > Academics (section) > My Academics > View My Advisement Report. At this time, not all Academic Programs have completed the setup of individual degree requirements, but work continues and a Fall 2013 completion date is expected.. If your Academic Program has completed the degree requirement setup for your Program, you will be able to run a Degree Audit Report at this time.

How do you provide proxy access to someone e.g. proxy?

The process of creating and maintaining a proxy account is controlled by you. You must grant approval for all proxies and you can select which services proxies may access on your behalf. A detailed how to guide is available here.

Besides using the Class Search, you have two additional options for searching for classes when you are ready to enroll for a term. Navigate to CaneLink > Go to Student Center > Academics (section) > Enroll. You can then search for classes by Class Search, My Requirements, or My Planner. Search by My Requirements uses your academic requirements (if available for your Academic Program) to execute the Class Search. Search by My Planner uses your Academic Planner (if you have utilized this tool) to execute the Class Search.

What other sections are still available and can be found by navigation to CaneLink?

The following sections are still available and can be found by navigation to CaneLink > Student Home (tab)

The functions you need for the Spring 2013 and Summer 2013 terms can be accessed via CaneLink. Once you are in CaneLink, navigate to the myUM 2013-13 Academic Year tab. See below for the specific details of what you can do in this section of CaneLink.

• If you go to canelink.miami.edu you will see the Blackboard link on the first page.
• If you go to MyUM and want to access Blackboard, you will need to click on the CaneLink information to be transferred to CaneLink. Then you can see the Blackboard link.

What Registration Functionality will be available in CaneLink?

New Registration functionality for the Fall 2013 term will be available to students in CaneLink. The new functionality will include:

Shopping Cart Validation and Enrollment (Registration) dates are available in CaneLink

The dates that you can validate the classes that you have entered in your Shopping Cart, and the date that you can register for classes will be available in CaneLink.
Validation and Registration functionality will not be available before these dates.

CaneLink is the new student information system and a major component of the long term plan to modernize the University of Miami’s administrative systems. It can be accessed by navigating to https://canelink.miami.edu.

What is a proxy? What happened to delegate access?

A proxy user is a person that has been given access to a student’s record in CaneLink. Delegate and proxy are synonymous.

If I was already a delegate in myUM, do I need to re-register as a proxy in CaneLink?

No, Delegates who have been active in the myUM system will be converted as Proxies into CaneLink. Current delegates will need to have been active in the myUM system in order to be converted.

Navigate to https://canelink.miami.edu and sign in using your CaneID and password. Click on the “Proxy Home” tab, this will open the proxy menu with access to the information that your student has granted you access to.

Proxy access may include any combination of the follow: UM Billing and Online Payments, UM Financial Aid Information, UM Grade/Transcript Information, UM Health Insurance Information. The student has the power to grant and revoke the access to any of the above areas of information for a proxy at any time.

Will I receive access to my student’s billing information so I can pay tuition and fees?

That is one of the options that your student can provide you access. Billing information will not be available until after July 1st.

I never received the email my student said I should have received to set up my Proxy access. What should I do?

The first step would be to check your junk email folder. If the email is not there, ask your student to resend it to you.