General FAQ

You can search your user ID and password if you know any license keys that you have. If you do not remember anything, please contact us to provide any related information on invoice number, applied email address, or company name for quick search of user ID.

In case you receive such message, someone in your company currently has logged in using your user ID from different PC. We strictly do not permit sharing ID for concurrent access using one same ID with different PCs. Please do not share ID to others.

1 User License allows one PC at office, one PC at home, one laptop in travelling.

We do not have license for company purpose. If you have 10 people to use Netpas service in your company, you need to purchase 10 copies of license. And then you can appoint one user to become LICENSE MANAGER. LICENSE MANAGER can create a group for managing users easily.

Please be advised that you have not paid full amount of subscription. Maybe you have missed paying bank charge or intermediate bank charge from New York. We kindly ask you to make full amount to be transferred to our bank account.

If there are shortages on payment amount, we reduce the validity according to shortage policy. This notice can be found in the invoice.

No, Netpas license is user license and cannot be shared with other persons. Commercial user is allowed to use Netpas service on 1 office PC, 1 home PC and 1 laptop in travelling.1 hour time gap is required to sign in other PC after sign off. You have to purchase the licenses as many as the number of users.