A Voice of Customer program allows your company to systematically engage with, and listen to your customers. In our previous two blog posts, we analyzed the two key user engagement types, and how to engage your users effectively using the General Satisfaction feedback approach.

Here we will continue analyzing how to engage your users, using Subject […]

2016 is set to be the most customer-centric year yet, so we put together a list of our favorite customer experience blogs that we find useful and inspiring!

Shep Hyken
Shep Hyken is perhaps the most well-known customer service and experience expert; he is a professional speaker, author of bestseller The Amazement Revolution, and founder of The Customer Focus program. […]

Every few years a new trend such as social media marketing, mobile marketing or customer experience management hits the marketing field. These new trends generate a great deal of hype, attention and over time, investment. Savvy marketers are becoming increasingly adept at avoiding the empty hype and focussing on the real performance opportunities. In so […]

Have you considered every feature and touchpoint you need to make your Voice of the Customer program successful? Are your internal teams and stakeholders aligned and ready to go? Do you know where your customer feedback program is most prone to failure?

Our Customer Success Managers are now available for a free, 30 minute VoC consultation. […]

PUMA manages over a dozen websites around the world. When they launched their beautiful, redesigned website, they engaged Kampyle to better understand their customer response. PUMA gained actionable insights into their customer’s motivations, challenges and needs.

In February, we joined the PUMA team in presenting these findings at IMRG Fashion Connect in London. The SlideShare below […]

eRetail and eCommerce professionals from around the world will be gathering this week in London at IMRG Fashion Connect 2015. We are happy to announce that we will be co-presenting a keynote address titled, “The evolution of a successful customer experience within the various eCommerce touchpoints.” This keynote will be co-presented by our partner, Ken Kralick, Head […]

24/7 call centers are there to serve your customers in various situations: finding specific or complimentary products, inquiries, technical support, reporting technical problems, search, comparing between online and offline experiences, questions about shipping, stock, or even asking for information they couldn’t find online. Surprisingly, many customers use this human service to provide feedback and have […]

Commercial success depends on a strong customer experience and high customer engagement throughout the customer journey. Businesses that use voice of the customer to improve Customer Experience are seeing increases of over 20% in their customer loyalty and conversion rates.

Our new eBook, Voice of the Customer: The 7 Secrets to Great Customer Experience shows you how […]

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Kampyle helps you put customer feedback at the heart of your digital enterprise. With a complete platform that enables you to listen, understand, and act across digital touch points. You’ll love the impact we have on your business.

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