Voice of Customer (VOC) analytics provider iPerceptions released its Retail/E-Commerce Industry Report for the first quarter of 2011 showing that overall website satisfaction is on the decline. “Expectations among online retail...

When it’s all said and done, there is no more powerful weapon in an online retailer’s arsenal than the add-to-cart button. Merchants can spend unlimited resources on market research, product development, advertising and...

ECOMMERCE AND USABILITY: What did you spend in man (or woman) hours and advertising dollars last month to drive traffic to your ecommerce storefront? And what will you spend this upcoming holiday season? If you're like most Internet...