Creating jobs

We’re committed to making a positive difference in the communities in which we work. One of the ways we do this is by creating jobs for local people.

The eOps system we developed allows data entry of input forms to be done anywhere. In 2011, the Bank established a rural Business Process Outsourcing (BPO) centre in Masinagudi village in Southern India, providing much-needed employment opportunities for local people.

This means we are able to provide jobs for home workers in Chennai, including a number of people with disabilities who would normally have struggled to find work – giving them the opportunity to earn a living.

This innovative system delivers a number of benefits for the bank, its customers and local communities. By reducing the need for printing and saving employees time, it helps us become more sustainable while improving our service to customers. But at the same time, it provides real employment opportunities in areas where they’re needed, making a difference to local economies.

What’s next?

Improving access to finance

We help small businesses to grow and give some of the poorest people access to finance.