Proaxxs provides high quality transparent outsourced technical support services to web hosting companies around the world.
If you are in need of professional, experienced, trustworthy staff to handle your support tickets, Proaxxs is here to help.
We will use your own helpdesk System to answer Support Questions / Queries. The client will not know that you are outsourcing Hosting Support.

If you are looking for someone to take care of your tickets, we can do that in the most efficient way. Our expert techs can take care of your tickets efficiently. We can use your own helpdesk to take care of your ticket needs. The replies will appear as if it comes from your support department. Our team provides Level 1 to Level 3 support via your helpdesk online system 24 hours per day, 7 days per week.

We Provide You:

 24 / 7 / 365 Support - Our support staff is always available for all your client's support needs any time of the day or night.
 24/7 Live Support Response / Resolution Time Guarantee - We guarantee a response time of less than 60 minutes (normally 30 minutes) and resolution time of less than 6 hours (normally 1 - 2 hours).
 Transparency - Fully Transparent to your clients. We will be using your own helpdesk System to answer support questions / queries. The client will not know that you are outsourcing hosting support.
 Savings of $$$ - Our outsource hosting support is cheaper than hiring a permanent staff, which will save you on salary, trainings, benefits and other expenses, which will give you more time to market your services.
 Adaptability - Our staff will learn your support patterns, products and services. Once you sign up, we will take the time to thoroughly study your plans, services and support techniques. This will enable us to know what you offer and how you relate to your clients.
OS SUPPORTED: CentOS, Fedora, Ubuntu, Debian, Red Hat Linux, FreeBSD
CONTROL PANELS SUPPORTED: cPanel/WHM, Plesk, Direct Admin, Kloxo, Webmin

We offer:

 Per Server Plans from $35/per server After Hours Support Plans from $25/per server VPS Provider Plans from $59/mo VPS Owner Unlimited Plan $59/mo Starter Unlimited Plan $59/mo Monthly Per Ticket Support Plans from $1/ticket No Expiration Prepaid Per Ticket Support Plans from $3/ticket Pre-Sales Chat Support from $1/chat Custom Plans Also Available Semi-Dedicated Teams from $249/moSee all semi-dedicated team plans here

Select from several dedicated server configs and get the 1st Month Free - Order Here

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Why Proaxxs?

Proaxxs provides high quality technical support services to web hosting companies around the world. If you are in need of professional, experienced, trustworthy staff to handle your admin tasks, Proaxxs is here to help.

We started in the web hosting business in 1999, as a spin-off from a 20+ year consumer electronics business. So needless to say, we do know this business from hosting to dedicated servers to outsourced support services. You could say we have been around the block a few times and know how it works and what is expected.

Weve been there, done that - We have used in-house, outsourced, and remote techs over the years ourselves, and quite frankly could not quite find the right mix. We have used some of the low priced services, high priced services, so-called largest, oldest, and self-proclaimed best SMC's, and we didn't see much difference in service between most, with the exception of the "cheap" SMC's, which failed us in most cases. These may be good for some, but they did not live up to our expectations. We have our own full time techs that are ready and eager to help you in any way possible!

We have a plan for just about anyone, including hourly admin work, web hosting resellers, dedicated resellers, vps owners, providers, plus semi-dedicated teams. If you dont see what you want, please contact sales.

High quality, efficient service - If you are looking for someone to take care of your servers, we can do that in the most efficient way. Our expert techs can take care of your servers and/or tickets efficiently. For outsourced support, we can use your own helpdesk to take care of your ticket needs. The replies will appear as if it comes from your support department. Our team provides Level 1 to Level 3 support via your helpdesk online system 24 hours per day, 7 days per week.

We Care  We manage our clients servers like they are our own. We are very strict in selecting and keeping techs on board. If necessary, we will remove or replace a tech that we feel, or our clients feel, are not doing a good job. We have a no-nonsense approach to this, so you can rest assured, you will be in good hands at all times. I'm not saying we are perfect, but we will promptly do everything we can to correct any issue.