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Problem: I have a view21 freeview recorder bought in July 2013.The BBC iplayer has stopped working because the BBC say they no longer support this product. So I am left with a useless smart recorder. Does this contravine the sale of goods act? I would like to hear if anyone else has had this problem.The BBC tell me that they can confirm that iplayer v3 was turned off on some devices last week.and that one manufacturer view 21 has retired iplayer support.

If you have a problem and the freeview box is under a year old, contact your retailer to arrange a repair or replacement. Under the Sale of Goods Act, you should be covered for at least a year and maybe longer.

Ensure you check all connections and cables, particularly those connecting the unit to the aerial.

Solutions suggested on this site are for informational purposes only; we accept no responsibility for any damage caused to your equipment as a result of following the advice shown here.