Service ADVISOR Remote

When soil and weather conditions are right, but your machine is stopped for a problem, it’s costing you money. Increasing the amount of time that your machines and operators spend getting work done is critical.

That’s how Cervus Equipment can help. By using tools like Remote Display Access and Service ADVISOR™ Remote, your dealer can potentially save you a service call and get you running again more quickly.

Support machines and people to keep the operation running.

Use Remote Display Access (RDA) to check on work in progress or help an operator in need.

Identify issues promptly with machine alerts for the operator and dealer.

Let a dealer connect with the machine through Service ADVISOR Remote system, to diagnose what is needed to keep the operator running.

Remote diagnostics with machine alerts and Service ADVISOR Remote:

Dealers can review alerts on the machine to quickly make an assessment if a visit or additional diagnostics is needed by reviewing diagnostic trouble code (DTC alerts).

Remote diagnostics allows operations to get insights from a certified John Deere technician by sharing information prior to any service calls. This means operators can be up and running sooner. Reduce the impact an issue has on overall fleet and operation's productivity. This diagnostic capability is called Service ADVISOR Remote computer diagnostics and is available with JDLink Connect system.

In some cases, the technician can use that information to provide a remedy without any need for an onsite visit. For example, a John Deere dealer can do the following in real-time remotely with an operator in the cab:

View and reset diagnostic trouble codes (DTCs)

Facilitate a software update on certain controllers for specific machines

Obtain machine recordings created during operation for specific machines. Recordings are often used to help trouble shoot intermittent issues.

The technician can be better prepared for a service call with more information available. With telematics communications enabled, dealer service managers and technicians can more efficiently view DTCs for upcoming visits and plan routes to where the machines are currently located.

* = Limited support capabilities – see dealer for more information.All machines above are compatible with collecting machine performance measurements and DTCs. For more specific information and compatibility contact a dealer.

Remote Display AccessRemote Display Access gives you and Cervus Equipment, with your permission, the ability to view an operator’s screen remotely. This will save a trip to the field to help an inexperienced operator, getting them back to work faster.