Isn't it interesting that Film Journal had to publish what is basic knowledge for anyone whi is a true projectionist? And therein probably lies the problem. Real projectionists are now few and far between.
Bob Allen
The Old Showman

This film damage thing has been around since Edison's time... Nothing is quite as enjoyable as finding out the print that arrived at 4:45 PM Friday for a 7 PM opening has been half destroyed by some butcher, and that the inspection sticker means someone at the exchange glanced at the reels and decided it looks like most of it's there... Never mind that there's an 1/8" green scrape down the middle of a reel or two, or that there's no outside sprocket holes left on this or that reel, sometimes just big hunks of film torn out, stretched and wrinkled film, oil and dirt, the list is endless ... The ultimate joy is to have sprocket marks down the middle of the sound track from an open gate!... That produces a lovely BUZZZZZZZ which will bring a rush of customers to the lobby wondering what's wrong with YOUR equipment... So What!... It's the weekend and you have your print of the current blockbuster; you sink or swim on you own... IF you call the booker after hours you can expect a chilly reception and there's nothing that can be done til first of the week, anyway... So, you feverishly cut out, splice, clean, patch, and black out damage until you have something that will run through your equipment, and keep your mouth shut unless you have it booked for long enough that will justify possibly doing much of the same with the replacement they will send (at your expense)... Will you get any compensation for what may end up as most of 2 days spare time?... Fat chance!... You'll be LUCKY if they don't charge YOU for the damage you report!... Education and equipment maintenence are definitely important, but these are secondary to someone (other than the victim) actually giving a damn!...

"Film Done Right" unfortunately is not high on the priority list of some theatres, who insist on using unskilled/uncaring/stressed-out personnel in the booth, and scrimp on proper maintenance.

As far as new prints, considering that 50 million feet or more of film being printed and processed for a major release is not uncommon, the labs are doing a pretty good job, given that they may be given less than a week or two to turn out 5000 prints. They are usually very good about providing replacement reels when a reel is defective (e.g., bad safelight fog, soundtrack developer splashes, etc.)
John P. Pytlak, Senior Technical Specialist
Customer Technical Services
Entertainment Imaging
Research Labs, Building 69, Room 7525A
Eastman Kodak Company
Rochester, NY 14650-1922
Telephone: 585-477-5325 Cell: 585-781-4036 Fax: 585-722-7243
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Website: http://www.kodak.com/go/motion