No Communication

Was planning on buying a domain with freenom so wanted to try a free one first it was working good for awhile but then they suspended my domain and didnt notify me for what reason. As of right now my domain (drtoapple.tk) is still suspended...

Sorry to hear you are unhappy.
Freenom works with trusted partners that are able to take down a freedomain when it's infringing our terms or considered to be abusive (copyright infringement, phishing, spam, etc). ...Čitajte još

The domain you registered was taken down by one of our trusted partners, most likely because of the trademark "apple" you used in your domain. Unfortunately they don't have to disclose the exact reason, so we cannot tell you more about this.

Taking down a domain without any communication in case our trusted partner decides to take it down is a logical result, since they often cannot disclose the reasons.

We don't undo cancellations from our trusted partners. My wild guess would be that Apple complained to their brand protection agency who took it down. Safest way to use our freedomains is not to include trademark names in the domain.

As a registrar, Freenom is unable to change the email address of the registrant when there is an incoming transfer. You should change the whois at your current registrar and then we can resubmit the transfer. Ha...Čitajte još

Domine not working

I have purchased domine a day before in the list it says domine is active , but when I open it it shows something called "indux, last date etc " nothing else.
And I have sent a email to info@freenom.com but no reply yes, please respond me at email.

That is on your end the domain resolved fine the server just responded with the directory not a webpage not sure what hosting your using so cant help but if you do have access to files then make sure there is either index.php or index.html in the /var/www/html

I hop you could help me

I already sent my payment to renew my domain before its due date,I sent $8.72 for another year, why it still gets expired? I sent a ticket about a week now and no reply from the support until now. i hope you could help me.

They are almost fraud

Never ever use these f****, they will basiclally steal everything you have with them, these guys do not adhere to their own free domain policy and they could set your free domain to fraud status whether there is a website on it or...Čitajte još

not. After that you loose all control over domain and cant buy it back, it is now freenom's property. That is what was happend to us, they stole our 4 free domains we had registered with them (of cource two were without contents, but two others were with fully functional websites). We are ready to pay for these domains, but there is no option to redeem, there is no support at all and freenom does not reply to any messages.

, where you are the user of a domain (for free). This comes with terms and conditions, which you accept at the registration. These terms include that if you don't follow the rules, we can take down your domain and don't need to inform you about it.

Next to that, if you use a domain for free, you don't own the domain. So we can never steal if from you.

I am looking forward to your reply, including the domain names, please.

When someone does not show a name, does not share the domain name that this complaint is about and simply lies? You have no idea how many times we hear and see these anonymous messages that others take seriously. Believe me, we in...Čitajte još

vestigate all as soon as we can relate the complaint to a domain; hardly ever is the initial message correct. In fact: there is always a reason why domains have been disabled. Our support team, which is available by email, tickets and phone share these reasons when asked...

Just the usual level of service

I received the usual letter from Freenom (they - their bot, what do I know - simply cannot access a perfectly working website, and this quite often):

"The Freenom Review Team has visited your website today. We found that the fr...Čitajte još

ee domain name and/or the website address you used with your free domain name was not accessible or did not follow the guidelines set in our terms and conditions.
It may well be that you are still working on the content of your website and/or using your domain for other means. We kindly request to start using your new domain soon according to the terms and conditions which can be found at: http://www.freenom.com/en/termsandconditions.html
In a few days from now we will visit your website again. To prevent domain hijacking all domains that are not accessible or not follow the guidelines set in our terms and conditions will be cancelled."
-----------------------------------------------------------------------------
Next email from Freenom 6 days later (today):

The Freenom Review Team has visited your website today. Unfortunately we have to say that today we cancelled your domain XXXXXXXX.GA.
The reason for the cancellation is that the website address you used for your free domain name was not accessible or did not follow the guidelines set in our terms and conditions.
At this stage, anyone, including yourself, is able to (re)register the cancelled domain XXXXXXX.GA. However, upon registration, an actual working website is needed to complete the registration process.
We thank you for using Freenom."
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I replied to info@freenom, and support freenom:

My website is/was working perfectly, thank you. (You can check it at: http://xxxxxxxxxxxx.ddns.net. ;-))
(There is a ping utility set up to ping it every minute, and from October 1, 12:30 up to now there was only one failure, for one minute, to be exact at Oct 17, 15:42.)
As for the guidelines, I re-read them, and there is no condition that I do not follow. If you think otherwise, please be more specific.

"anyone, including yourself, is able to (re)register the cancelled domain XXXXXXXXXX.GA."
You are wrong, I tried, I CANNOT, is is not avaliable.

"an actual working website is needed"
It is, as I explaned it above.

"We thank you for using Freenom."
Are you being cynical? You just cancelled my domain without any reason.
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If there is anything new with the case - that is I receive any reply, to be honest, I do not count on it - I will post it.

My domain expired & now whenever I go to my tumblr website it redirects to the expired domain & some spam websites.

I emailed them at the "info@freenom.com" email but I haven't heard back from them. I really need to get this domain removed from my website because I'm not able to access it. It just redirects to some spammy websites and I don't w...Čitajte još

ant the people who visit my site to be exposed to that. If anyone here could please help me get this issue resolved I'd really appreciate it.

Guess what. It's time to take it to the public now

My first email I sent was 11 days ago, My first ticket was 4 days ago.
I transferred a domain from my previous registrar (1and1) to freenom.
I got few emails asking for confirmation etc. I did that.
I paid freenom and I was at ...Čitajte još

ease until I realized that freenom refunded my amount I paid and decided to keep the domain for themselves.
The domain is no longer in my control. Freenom is the new registrar (I confirmed with 1and1 as they reply fast). My Whois information is public and no longer protected because freenom didn't use their IDProtect.

I was LUCKY I was using cloudflare as my dns provider I was able to move my server without any issue. Otherwise, my website would've been dead for I don't know how long

I am not getting any replies on the emails I sent even though they claim to rpely within 24 hours.

For reference #302779 - Domain Transfer Error

Please don't give me "free service" or whatever like you do to other reviews here. I am willing to pay and I tried but you guys messed up my situation.

The only reason I'm going to use freenom after this is fixed is for to transfer it out. I'll be happy paying 3x the amount I did to these guys than having to deal with this support

You received a reply and we fixed the solution. Your first ticket was opened on September 19, not 11... Anyway, we should have replied to you that we were working on the issue, which took some time to resolve. ...Čitajte još

In the end, you received this answer:

===
Dear Aayush Kheterpal,

Thank you for the description.

There was a bug in our system causing the domain to appear cancelled in the front end.

Yes, I have seen that and it's fixed.
Unfortunately, because my whois information was public for over 3 weeks, all thanks to you guys and the bug, my email address gets over 200 spam emails regarding website constructions every d...Čitajte još

ay. The worst part is that the email was 'admin@mysite.com' and I cannot simply change or ignore it since I receive important emails and updates.

I don't think you can cover up the damages to my inbox and time I spend every day just to clear my inbox, mark emails as spam. Point to be noted that this email access cannot be shared by my assistants or co-workers.

Anyways

Yes, I do have another problem. I can't change the nameservers and add glue records because it logs me out.
The website's control panel will log me out whenever I try to do anything at all including but not limited to DNS, profile settings, billing and just anything you can think of.

Sorry to hear this, but please note that Freenom NEVER touches the whois information, unless the ID Shield (whois proxy) terms have been violated. This cannot be the case with an incoming transfer. I have no access...Čitajte još

to the logs of the whois information, so cannot answer you into detail unfortunately.

The other question needs to be answered by our technical support team (can't help you there unfortunately), so please open a ticket for this.

Amsterdam based hosting for low cost hosting

Freenom.com is a web-based domain management company located in Amsterdam, Netherlands. Freenom.com offers a variety of professional domain management and reseller services for large and small businesses. Freenom.com is the world's first and only free domain provider that helps bring people online by connecting them through the latest in website building and hosting technology.

Uptime & Reliability

Good quality hosting with nice reliability

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Features

Easy to use features for most sites

Freenom.com offers free domain and reseller hosting packages. You have the option of choosing between unlimited domain registry's under .Tk, .GA, .CF, and .ML. All other Domains such as .com and .net start at $6.71. With Freenom.com there is no commitment and no monthly fees so you can cancel at any time. You can prepay any amount you wish in your account and register as many free domains and paid domains through their intuitive interface and API. Freenom.com reseller program is set up on an extensive API or hosting module and allows you to have the flexibility to group and list as many customers as owners to your accounts. Their incentive program encourages customers to sign up and offers a 25% discount.

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Support

Limited contact options

Freenom.com has over two lines of communication. They can be reached by live phone or email. Once you get in touch with them they seem like they are able to solve your problems fairly quickly from what I have found. They really don't talk too much about their support, however, which is unfortunate.

Pricing

Low cost hosting

Freenom.com offers unlimited domains for free as long as they fall within the five categories of listed domains. All plans are on a month to month basis and can be canceled at anytime. There is no set up fee to register. Through freenom.com there is only a $10.00 refundable deposit within the first 30 days of service. All Freenom.com service include support and client portal with control panel. If you are not fully satisfied with their services, Freenom.com also offers 30 day money back guarantee depending on the amount of domains registered. More information on their money back guarantee and domain policies can be found on their website under Terms and conditions.

Summary

Great option for free domains and low cost hosting

Freenom.com has a very structured reseller plan that allows users to have the flexibility of managing multiple accounts from one extensive interface. I would recommend Freenom.com based on the amount of reseller solutions they offer at little to no price upfront. Freenom gives businesses and partnering countries the opportunity to create local content within their community. If you're looking for a company to grow your business with, then I recommend using Freenom for their reseller program. Their free unlimited domains is unmatched in the hosting community. And with no set up fees and only $10 to get started, its a no brainer to choose them for your next hosting solution.