HAVE MORE QUESTIONS?

If you would like to see more profits rolling your way, call us today on1300 307 413 to get started with Flat Rate Plus or Contact Us.

We are here to answer all of your questions and get you started on the path of higher profitability and greater customer and employee satisfaction.

What is Guaranteed Pricing?

ANSWER: Simply put, Guaranteed Pricing is setting one price for a given job scenario, like replacing a ½ horse power fan motor, and sticking to the price, regardless of how long any particular job actually takes.

Why is a software program better than going with someone who will just print the books for us?

ANSWER: Flat Rate Plus!™ offers you far more flexibility and cost saving over a book subscription. You are allowed to print as many books as you like as often as you like. You can easily modify, add, or delete repairs without worrying about how much each change is going to cost you. You may even change one page at a time without calling a company meeting and replacing entire flat rate books. Think about how much more trouble it would be to call them up, explain the changes you desire, hope they can make the changes, hope they get them correct, and ship your books to you several weeks later.

What if I want pre-printed books instead of software? Can you print the books for me?

ANSWER: In addition to the software, we also have two flat rate book options: Flat rate books on CD-ROM include a technician book, a manager’s book and Table of Contents on CD-ROM. You can then print out the books yourself or take the CD to a local copy centre and they can print out and assemble the books for you. Or, you can choose our other Guaranteed Pricing option and have MrHVAC create and print the books for you. This option gives you three technician books, a manager’s book and Table of Contents. No matter which Guaranteed Pricing book option you choose, MrHVAC will customise your books for you.

If you would like to see more profits rolling your way, call us today on1300 307 413 to get started with Flat Rate Plus or Contact Us.

Is Flat Rate Plus! easy to use?

ANSWER: Yes! Very Easy! We designed the program to be very easy to use. It only takes about 45 minutes to begin printing your first set of Guaranteed Pricing books. In addition to the considerable ease of use, you have considerable flexibility to modify your books in many ways.

ANSWER: We have included about 4000 tasks, and about 4600 inventory items. We have included only the repairs that you are likely to need. We have not filled the program with a great deal of unusual repairs or installation tasks that may only confuse your technicians and promote errors. Please see the Specifications Sheet for details and current information.

If you would like to see more profits rolling your way, call us today on1300 307 413 to get started with Flat Rate Plus or Contact Us.

Can I export the database of repairs and inventory items to other programs?

ANSWER: Absolutely yes! The program has a built-in export utility so you can export the data in various formats. We are always establishing new working relationships with bridge vendors, and currently Flat Rate Plus bridges with over 80 different brands of popular software, including several different accounting programs such as Quickbooks, Coastal Computer Corporation, Team Management Systems, Wintac, Bottom Line, Service Success and many, many more.

ANSWER: We are happy to provide you with free training and setup of your flat rate software. We walk you through the entire process in about 45 minutes. When we’re finished with your training session, all that’s left to do is print out your books! It’s very easy and requires minimal set up. We have lots of customers that use the program straight out of the box!

If you would like to see more profits rolling your way, call us today on1300 307 413 to get started with Flat Rate Plus or Contact Us.

What type of technical support or training do you offer?

ANSWER: We offer highly skilled computer and software technical support. We also provide you with access to our expert staff of consultants. Standard support lasts 90 days from the date of the invoice. We also offer free training and setup of the software. You may also visit our offices for free comprehensive Guaranteed Pricing Training.

Besides saving money, why else would we want software? We feel that we would like the convenience of having someone just print our books for us.

ANSWER: No matter what Guaranteed Pricing book you purchase, you are not going to agree with 100% of it. You will absolutely find prices or labour or whatever that you would like to change. That’s a fact! When you subscribe to a book service you do not have the ability to make changes to the books. You are not allowed by law to change any of the pages and reprint them.

With our software (Flat Rate Plus) you can make ANY changes you wish. If you are concerned about convenience, what could be more inconvenient than being stuck with information you cannot change?

ANSWER: Yes, we have two Guaranteed Pricing book options: Guaranteed Pricing books on CD-ROM include a technician book, a manager’s book and Table of Contents on CD-ROM. You can then print out the books yourself or take the CD to a local copy centre and they can print out and assemble the books for you. Or, you can choose our other Guaranteed Pricing book option and have Service Professionals Australia create and print the books for you. This option gives you three technician books, a manager’s book and Table of Contents. No matter which flat rate book option you choose,Service Professionals Australia will customise your books for you. The entire process takes just a few days.

Where do your labour times come from (amount of time assigned to a repair)?

ANSWER: Labour times are a result of careful analysis of manufacturers data, technician surveys, historical data taken from service departments, and our own extensive experience in the field. These times have been further refined since the program’s first release in 1996.

ANSWER: Yes. We include tasks for most air cooled equipment; basically anything that you would find in a “strip mall”, restaurant, bakery, small office building, etc. We include plenty of boiler work (steam and hydronic).

ANSWER: Yes the program can be networked. You do not need a special version of FRP to install the program on a network. It includes a network 5-pack, allowing you to install FRP on up to 5 computers at no additional charge.