A. If you want to change your repayment date or add another policy to your premium it can be dealt with electronically, with one call to your broker. If you're a personal lines customer and you want to change your address, or the date on which we take your direct debit, for example, we can easily alter your payment plan to suit you.

A. We will invite you to renew through your broker, well in advance of your renewal date. You will not be required to sign any further documentation unless you need to change your bank or personal details.

A. Close Brothers Premium Finance is independent so your broker is free to recommend the best policies. We simply forward the funds for your premium to your broker who then forwards it to the insurance company you've chosen.

A. To update your details, you should contact your broker in the first instance. The only exception is changing direct debit details, where you should contact us as soon as possible to ensure your monthly payment does not default. Please note that you may need to complete a form in some instances.

A. A Running Account Credit Agreement is the credit agreement between you and Close Brothers Limited (trading as Close Brothers Premium Finance). It sets out the terms and conditions of the credit agreement and is regulated by the Consumer Credit Act 1974.

If you did not sign a credit agreement at point of sale with your broker, we will have provided two copies within your welcome pack. Please read, sign and return one copy of the credit agreement using the pre-paid envelope provided and retain the other for your records.

Failure to sign and return the credit agreement could lead to the cancellation of your credit facility and may ultimately affect your insurance cover.