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Address:
GreaterGood store
One Union Square
600 University St., Suite 1000
Seattle, WA 98101 Return Policy
Our Satisfaction Policy for Returns & Exchanges
If We Made An Error or Your Item Arrives Damaged
In the event that a problem with your merchandise is the result of our error, please contact us at customerservice@greatergood.com or 1-888-355-4321 to make arrangements.
If You Are Returning an Item for Exchange or Refund
Whenever possible, we encourage exchange rather than return of an item you are unhappy with; this ensures that the charitable royalty your purchase generated will still go to the charity.
Any item in the original shipped condition, unused, and with all its parts may be returned for a full refund of the product's cost within 45 days of purchase. You will find instructions for returning or exchanging purchases on your packing slip. Items for return or exchange must arrive back to us in their original shipped condition with all original tags attached and original packaging and parts included.
You may return your package via the carrier of your choice. For your protection, we suggest using a shipping service that provides delivery confirmation, and that you insure the package for the value of the item(s) enclosed.
We cannot accept returns of items that do not have their original packing slip(s). Please contact us at customerservice@greatergood.com or 1-888-355-4321 if you do not have your original packing slip.
No credit can be issued until we have inspected the returned item and it is found to be in new, unused, unlaundered condition (if applicable) with all original tags attached and original packaging and parts included.
The original shipping/handling charges (including customs/broker fees & tariffs for international shipments) are non-refundable.
If a customer under the authorized Returns & Exchange Policy later returns any item for credit that received a discount or promotional savings, and the lower order total would not meet the original minimum qualifications for the discount, then the amount of the sale discount shall be deducted from the refund amount.
Any credit or refund is applied to the original credit card used for payment.
If a customer returns an item in a condition that is not new and has been used or damaged (i.e., including but not limited to being dirty, soiled, with hair, or damaged by smoke smell or liquids) or laundered, no credit or refund or compensation is due. No credit or refund is due for items beyond the allowed return period of 45 days.
If You Are Returning a Gift
We are happy to exchange a gift within 45 days of purchase for another item of equal value from our store. Follow the "Returning for an Exchange" instructions on your packing slip. Returns for refund (or partial refund in the event an item of lesser value is requested as an exchange) are credited back to the original credit card used for the original purchase.
International Returns
Please contact us before returning an item shipped internationally. You may contact us at customerservice@greatergood.com or by phone at (206) 268-5401.

Store Description:
animal rescue, pet rescue, animals

Shipping Info.:
Most orders are processed within one to two business days. Once your order ships from us, average delivery time for the standard, domestic ground shipping option is 1 - 2 weeks.
If available for your ordered items and selected, your level of U.S. expedited service will determine delivery timeframes. Once your order has shipped, 3-day service means the service takes three business days to arrive; 2-day service takes two business days, and Next Day delivery means the package will arrive on the next business day after we ship it.
3-day, 2-day, and Next Day delivery are not available to Alaska, Hawaii, or U.S. territories, nor to P.O. boxes or APO boxes.
No Saturday or Sunday deliveries are available. U.S. national holidays are not delivery dates. Express packages will be shipped by UPS. Some rural addresses are not offered expedited service. Please make sure that the ship-to address on your order is correct. Manual address corrections due to errors or P.O. Box numbers will delay your package significantly and/or result in additional shipping charges.
For international orders, packages typically arrive within 2 to 4 weeks of shipping date, depending on Customs handling.