I can tell you first hand that their sales support and delivery services are atrocious. I canceled an order that sat for a month with no updates, and lousy response on e-mails.

After an exchange of 4 e-mails with no ETA on the items and no clear idea of the exact nature of the hold-up, I canceled. And had to confirm with two more e-mails that the order was absolutely canceled. AND STILL, they contacted me a month later, telling me all the items but the ID PLQ were ready and asking if I wanted to ship or wait for the PLQ. They still thought the f'ing order was active! You can imagine how incensed I was.

I wasn’t aware of CC’s problems with delivery and customer service and probably would not have ordered my GoLite Pinnacle a couple of weeks ago had I known. With total ignorance and a 20% off sale the order was placed and it arrived within two days of ordering. If it is the only deal in town on the gear you want, you may not want to pass it up

i am still waiting on a shipping confirmation, they keep answering my emails that it will leave their warehouse anytime but sofar no real confirmation.I will give them till the end of this week before i cancel my order and move my business elsewhere.

A little update, two weeks after placing my order I still have received nothing. They do, however, rely to my emails promptly. But keep saying it will ship the next day and than, suprise, suprise there is (again) no shipping.

So far this company is not recommended although their prices look tempting.

my order from c&c was slow but eventually came
on 11/01/2007 05:18:27 MDT

I ordered a poncho tarp from them earlier this year and I had much the same experience you are, but it did eventually show up. If you're not in a hurry, I guess that's OK. I didn't mind so much for that item, but I will keep this in mind for future orders. It was cheap though!

I ordered a rain jacket from them a couple of years ago. I had second thoughts about the size and called and changed sizes. Very nice on the phone and had quick shipping. I was unaware that anyone had any problems.

I ordered an Integral Designs item. Did not hear anything for 3 weeks. No notifications of delay, backorder status, or anything. I emailed to cancel the order and a cancellation confirmation was sent the next day. That is all fine and dandy but I have not received another email or refund in 2 weeks.

I ordered an ID eVent Thru Hiker on 26OCT07, got a fedex tracking e-mail 4 hours later, and the jacket was waiting on me when I got home today. I was a little paranoid about ordering from them, but the deal was too good to pass up.

On Oct 16 i ordered two ID Event Thru Hiker Jackets and only today I received a fedex tracking e-mail for delivery November 6. I had to send them numerous e-mails to inquire about my order status and always got response like 'it will ship next day&.

You ordered later and received them sooner than me...maybe a different size.Well, this company makes me a little paranoid as well. The price is good though.