Policies

The policies below apply to ALL of our customers.

Cancellation Policy

Please understand that if you cancel right before your arrival time, we can not accommodate another client that wanted to board with us. This creates a vacancy. Unfortunately, if we do not get at least a 48 hour notice of your cancellation, we will have to charge you $100.00 for each room reserved.

If you are making a reservation UNDER the 48 hour policy (short notification), please be sure your plans will not change before making the reservation. The cancellation policy will be in effect.

Early Return Policy

Early returns create a problem for us when you do not let us know in advance that you are going to return earlier than what you had scheduled at your check-in time. When we are full, we turn away additional business in order to provide space for you pet for the entire time reserved. If you return early we will have a vacant room for the rest of your originally scheduled reservation. Also, we have a time set for your pet's going home bath and if your pet is scheduled for a full grooming, this creates a bigger problem for us as groomings are scheduled in advance and we may not have another available appointment to move your scheduled grooming to an earlier time.

Unfortunately, if we do not receive a 48 hour notice of your early return, we are unable to reschedule your reserved space and therefore, you will be charged for the complete number of booked days.

We appreciate your understanding and consideration.

Seasonal Requirement Policy

We require a 3 day minimum stay during the Summer season (begins Memorial Day weekend and ends after Labor Day weekend) and all Holiday weekends (Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas, and New Years).