It would be great (save me a lot of time) if, when downloading the custom Windows agent installer, there was an option to specify if the installer should create shortcuts or not.
IOW, in addition to selecting the organization, site and agent group, there would also be an option (true/false) for "create program shortcuts" (or similar).

Requesting a Two-Way sync between Autotask's PSA and Pulseway. (And possible more ticketing / PSA systems). I would like to see when a ticket gets resolved that the Pulseway resolves / deletes the notification.
I tried to get something going with the API, only the Ticket ID is not being sent over to Autotask. This could be a quick workaround.
P.S. Why is under every ticket the text: "Sent from Pulseway (www.pulseway.com)." being added? I already paid for the product .

Hi.
When receiving the notification "The computer 'XXX' in group 'XXX' is shutting down" I am always wondering who is shutting down the server.
Could it be possible to add information about which user initiated the shutdown? I know that Windows write it to the eventlog, so the information should be available.
If it could possible to match the users with RDP connections, so we also can see what client the user was connected from, it would something near perfect.
The computer 'XXX' in group 'XXX' is shutting down by user 'XXX' logged on interactively.
The computer 'XXX' in group 'XXX' is shutting down by user 'XXX' logged on remotely from client 'XXX'.

It would be nice if we could set up dynamic tags.
Devices could have tags added/removed based by rules, like:
does one or more files (from a list) exist on the device
does one or more registy entries (from a list) exist on the device
does one or more applications (from a list) exist as installed applications on the device.
Of course it should be possible to use wildcards :-)

I swore I already created this feature req, but I can't find it anywhere here, so forgive me if this is duplicating.
I see OKTA was added as a SSO option with latest PSA release. Is there anything on roadmap for O365/Azure SSO? I want to drive clients' users to the customer portal, but they are just not going to remember another password. It needs to have O365 authentication.
This is having a major productivity impact on opened service tickets, because otherwise users just email help ticket requests and often do not provide all needed information. Another option to to create some sort of client specific Submit help ticket webpage that has all required fields.
For other PSA users out there, how to you handle user submitted help tickets and proper data collection for the help ticket?

Chris/Paul/Cliff,
Thanks for all the work you guys are doing to make PSA usable in a production environment. I love the latest improvements.
I have a priority request regarding Client Portal authentication. I see that AuthAnvil is supported. Can you guys please look at adding 365 Azure AD integration as well? There is no way my client end-users are going to remember a separate password for their PSA login to open and view tickets. We really want to push them to it, but its not going be useful. I image that Azure AD would be the most common platform for most companies.
In the meantime, can we have a way to manually set a secure password for each user for Client Portal? A work around would be to set a secure password for each user and then distribute it to the users.
Without one of these options, we just don't see the Client Portal for end users accessible.

Hi.
It would be nice with a searchable Remote Desktop history.
It could include fields like...
Date/Time
Device
Session
User
Confirmed
Durration
For audit it would be great if it was possible to document what when users has had a remote desktop session, and if it has been approved by the session user.

Is there a way to kick off an automated task based on a notification or alert. For Example, if we get a notification of a disk getting full, I would want the automation to run:
<Open a ticket>--> <add predetermined note>--> <add 15 minutes>--><run task to clean drive>--><send notification that task has completed>--><close ticket>
Is this possible now, or should this be a feature request?
Thank you,
dp

Pulseway WebApp in 6.x has implemented the centralized management of Group Policy via the Configuration section of Server Admin. This is a Great Start!
Now it would be great if we could configure policy at the Site and Organization Level as well. With application rules similar to Active Directory where the Organization policy would be overwritten by the Site Policy which would be overwritten by the Group Policy. This would allow for easy policy changes across all systems at the Organization Level and more granular policy changes at Site and Group Level.
Right Now I have 100 policies I have to manage and any change requires editing each policy because of the variances of our systems.
In the attached example it would be nice to set policy at the WO (Organization Level) for Notifications (offline, CPU, RAM) which are generally always the same for us and then downstream in Site and Group level I can do more specific monitoring if needed.

I am finding the interface to be aggravating. In some places when i click on a ticket I get a pop out window that holds my ticket and time entries. I love it working this way. But then I go to the timesheets look at the list of the tickets there and click one and it opens in a new or the current tab. I dislike tickets opening in the current or new tab, but even more... I dislike the inconsistency where in one place it opens differently than another. Let's get the interface to be consistent. AND while your at it, maybe the new/same tab vs new window can be a configurable choice so that users won't complain that their favorite way of tickets opening isn't stuck doing the opposite of the way they like it.

One thing that I would really like to see is the ability to bulk edit Hardware Assets, it might be okay to edit a couple dozen manually but when you have hundreds, or thousands of them sat in your system, I doubt very much that anyone will have the patience to edit each of them individually.
Cheers,
Martin

Per PCI 3.2, TLS 1.0 will soon be required to be disabled. We tested this out on a few of our servers with Pulseway and after doing so the Pulseway Agent on the server stop reporting into the Pulseway Console. When trying to verify the account on the Pulseway Manager 5.1 we got the following error:
An error occurred while receiving the HTTP response to https://ws15.pulseway.com/Server.svc. This could be due to the service endpoint binding not using the HTTP protocol. This could also be due to an HTTP request context being aborted by the server (possibly due to theservice shutting down). See server logs for more details.
The only way to fix it was to re-enable the TLS 1.0 Client Protocol here:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Client
I checked Pulseway's SSL Cert on Qualys SSL and it said it accepted TLS 1.0 to 1.2 but it must be something in the Agent code that limits it to TLS 1.0.
Not sure if this should be a Bug or Feature request but just wanted to make the team aware of the issue.
Thanks!
ITSourcePro

It would be nice if there was a view similar to the Time Sheet, Time Entries list but that showed the start and end time of each entry and only showed the time entries for the tickets that had entries for the week. Autotask had this and it was a great way to help remind me of what I did in the "gaps" between ticket time entries. Having all open tickets in my queue just clutters the current view. Maybe have a button on that view that toggles between all the open tickets and no time entries showing and having only time entries showing with start and end times. It looks like this:

Sometimes i am creating a ticket after i have already started work on the problem. Not ideal I know, but it happens. It happens enough that i would really like to be able to put in the time i started working on the problem and then hit the now choice and then hit a "Add time" or start tracking time button that continues to update the "now" or "end" field. that way i dont have to remember to hit that now button when i am done and hit the save button.

I have a support ticket where I asked this question and got a reply that it could be looked at in the future. Just placing it here to ensure it gets put on Feature request list and so others can comment.
When sales tax is added to invoice in PSA then synced to Quickbooks via PSA QB SYNC, it defaults to sales tax code G. In Canada, G is GST @ 5% by default (and correctly so) out of the box. H is for HST is dependent on province. In my case, HST at 13% is setup in PSA, but when the invoice syncs over to Quickbooks, it imports/syncs as tax code G (at 5%). I have to edit EVERY SINGLE INVOICE.I just need to tell PSA to use a defined sales tax code when syncing to QB.
I would consider this more of a bug than a feature. What's the point of automation if you have to go back and edit everything?
Connected...I sync invoices over to QB so I can use my custom invoice template. Its been said elsewhere, but we REALLY need a way to edit/create our own HIGH QUALITY professional and modern looking invoices in PSA. No offense, but the few invoice templates that exist look horrible.
As always, I appreciate all you guys are doing and know you are swamped with current RD and RMM centralized rollout. Keep up the good work!

Hey guys,
I am aware that I can add an invoice-wide discount, but we really need a way to invoice line items. The only work around is to generate multiple invoices when you don't want the discount to apply to entire invoice. I want customer's to see the actual normal price, I don't just want to edit the extended price.
Also, I like the new billing automation feature. But we also need to a way to add a (hopefully future line item) discount to the billing automation. We generally offer a discount on recurring flat fee services for the first 6 or 12 months of the term, and I need a way to put this in so that I don't have to manually change everything on each invoice after it is generated and/or exported to QB like I do now. Manual invoicing is such a time waster.
As always, Thanks so much!!

Hey Guys,
Not sure if this is going to be in the next update already however, it'd be great if we could create Categories under tasks just like under scripts to help organize them better.
Cheers,
Quenten

Hey Guys,
It would be great if we had some integration with https://chocolatey.org for windows package management, its basically like apt-get or yum for windows which seems a lot better IMHO then ninite type solutions.
Having its own tab under group policy for example to install selected apps across multiple machines and keep them updated within patch windows for example. This would be a huge benefit for Pulseway if done well.
https://chocolatey.org/about
https://chocolatey.org/pricing at only $3/year per machine its pretty competitive pricing.
Cheers,
Quenten

Hi,
I'd like to submit a feature request to be able to disable items which are not being used such as NOC, Setup, Slack Integrations, Backup Plugin for example. maybe under server admin -> settings -> option under here for example?
Cheers,
Quenten

Hi,
I'm currently running through a lot of notification.
Running through 30 different notification, I notice that I should focus on probably 6 of those and delete the others. Currently I can only delete 1 notification at a time.
Do you think it will be awesome for us to have the ability to sort, multiple select and delete *some* notifications?

Hi,
I have have some requests from management and staff using the dashboard at our company.
Please could some of these be addressed or looked at?
We would like to apply/replace the pulseway logo with our company logo, but we have no need for enterprise at this time (this may change in the future). Being able to drag an image to the dashboard installation folder as a simple start would be good, or "select an image" option in the settings - As a bonus, changing the colours of background and text would be fantastic.
Custom sizing of text within the dashboard would help, as playing around with dpi within windows causes things to go onto two pages. (Changing clock size would be bonus cookies)
Order by severity, I think I may have requested this before,(not yet addressed) this makes total sense to be able to order the list by what severity EG: critical first.
Split groups on to separate pages, this is a nicety if you have multiple machines on multiple sites, this would allow better use of screen space especially on 65"+ TV's
The coloured icons could use a flashing feature to catch your eye, EG: a critical alert would make it flash red and blue/black, this is instead of a steady amber or red.
Had to edit this one in: Pulseway Manager needs to give us an option to mark an offline server as critical, a simply notification will not email our zendesk for example.
Last but not least: can we get a changelog pop up when updates arrive, think this would be beneficial to show customers that there is continued development in progress. - I am aware that you run a blog for this kind of thing.
Many Thanks,
Kind Regards,
TIM STARK

I've mentioned this to the sales team before, not sure if its on your list or not. One of the reasons I like PSA so much is because of its good UX. Its a good looking console. It appears that a lot of time has gone into the visual design.
However, in most free form text boxes the default font is the horrible Times New Roman, a serif font when the rest of the system uses non-serif fonts. Even in text boxes that you can change the font, the default is still Times New Roman and its a pain to constantly highlight the text and change it. Also, there are numerous text boxes where you cannot set the font. Times New Roman is the font that appears in the time log and note entries at the bottom of the main ticket page too.
I know it may seem like a small issue, but it really affects the professional appearance of the system.