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ATTENTION: Windows 10 users

Beta 2 build is now available!

If you just upgraded to Windows 10 or running build 10240 or greater of Win 10 pre-release you will need to download and install the new version of ZoneAlarm 14.0.157.000

Installation problems after subscription renewal

Hi, I initially had a problem with the license key in that I renewed my subscription but Zone Alarm reported that it had expired, I was then advised by the on line chat to uninstall the product with the /rmlicense switch. Now when I try and re-install the software I get an initial error of
&quot;Windows can not access specified device, path or file you may not have permissions to access the item&quot;

I click OK then another message pops up as follows:
&quot;Could not execute the external program C:-Windows-System32-zonelabs-vsmon.exe&quot;

Zone Alarm fails to start and when I reboot the computer I just get a plain wallpaper and no desktop icons.

The only way I can recover is to reboot PC in Safe mode and remove Zone Alarm, however I am left with no AV protection.

I have checked the online help but can not see any references to this problem

Re: Installation problems after subscription renewal

Sorry that you had a problen Uninstalling ZA..The "vsmon.exe Error usually Occures when ZA is not properly Shutdown before Uninstalling ZA..whick results in the vsmon.exe file being Locked..2. On your current ZA, UNcheck "Load ZA... at startup" (under Overview --&gt; Preferences tab)3. Reboot the Computer. So that vsmon.exe/TrueVector will be removed from Memory4. Install the new update (clean or upgrade) and Accept the default Setting, Auto-Learn Mode and Choose Trusted Zone, not Internet Zone============Try a clean unistall of the program then reinstall the program.....

1.) Download a Current Copy of Zone Alarm Security Suite from
ZA website in the release history section.

5..) Click on Start -&gt; Programs -&gt; Zone Labs
RIGHT-click on Uninstall Zone Labs Security, then select Properties.
Under Target you will see the following line (the actual drive may be different on your system):
"C:\Program Files\Zone Labs\ZoneAlarm\zauninstexe"
Change it to:
"C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean /rmlicense (add a space and then the /clean)
Click OK to save the new command line.
Click on Start -&gt; Programs -&gt; Zone Labs -&gt; Uninstall Zone Labs Security
Click OK to run the uninstaller, and OK any security alerts that pop up.
say "Yes when being prompted for the removal of all files and allow TrueVector to shut down.
- Reboot

Now Start again in the Safe mode and delete these files in the Windows Directory:01.) Restart your computer
02.) When you see the screen go black and it starts booting back up keep
tapping the "F8" key (at the top of your keyboard)
03.) This should bring up a menu. Choose Safe Mode off the menu by
using the arrow keys on the keyboard to highlight Safe Mode and press
Enter
04.) If you get a message asking to go to Safe Mode, choose Yes. If you
get a help and support window, close this.
05.) Once you are at the desktop, Click Start, Computer
06.) Click Tools, Folder Options, View Tab

Re: Installation problems after subscription renewal

Hi George
Thanks for your swift response, I did however manage to get it installed late last night, what I did was to reboot into safe mode and uninstall the the corrupted new version then rebooted and installed an early version 7 release, entered my license key then clicked the check for updates and updated to version 8. All seems to be working and the expiration is now 364 days.