INTERNET SPEEDS SLOW!!!!

The internet speeds on my Apple TV box, PlayStation and iPhone through WiFi is extremely slow and we've already had a technician come back to look at it. We are extremely dissatisfied with the service and would like a solution to this problem.

First question I would ask is what data plan are you on and have you checked your data usage? With the devices you have connected, all are bandwidth vampires. You need to optimize your playback settings to their lowest bandwidth setting to maximize your data. The second question I would ask is what kind of router do you have and how old is it? Routers are one of the leading causes of slow speeds in many cases.

Hi Drew, I'm sorry your internet is experiencing slow speeds. Lake Country Satellite is correct. There are many reasons for slow speed from the equipment to the devices you have connected . Please send an email with your account and contact information and we will try to figure this out for you.

Thanks Steve. I have now emailed everything over to them.We will see what happens.

As an FYI, the information I received from tech support yesterday evening has has been discounted by Excede as "hooey":

“The technical support line that you called is a 3rd party company that
has a contract with Exede to provide customer service on behalf of
Exede. The people there do not work for Exede, are script driven
filters, and, in your case at least, are not giving you correct
information. I get the impression that the tech support number that you called fed you a line of hooey...”

I do like honesty, but kind of worrisome, and wearisome when you cannot get an issue resolved.

The response from Excede xode0000 Champion
was quick. I really appreciated it. Here is what he said:

"...I suspect that your problem might not be satellite congestion at all.
What do I believe your problem to be? How about: the cable between your
modem and tria (the box on your dish) has degraded; your dish has
gotten out of alignment; there are obstacles such as trees between your
dish and its line of sight to the satellite; your dish is covered with
dirt; etc."

The only possible from the above list is the dish out of alignment or the tira. We will see, but as a small mountain community we neighbors talk and there is some slow down talk in our town—but I do take it with a grain of salt per Excede xode0000 Champion's comments.

Below is my SNR and Cable Resistance.

I post this before I go off line only so others might learn something. I have overall been extremely pleased with Excede, but remember the days when Hughes Net over sold their satellite (which is why I went with Excede), so I am still keeping this congestion thing as a possible problem in this time of life for Excede. Hey, I am all for growing!

A friend of mine two miles away who also has the Freedom plan ran a Speed Test at about 8:45 am today and his speeds in multiple tests ranged between 3.63Mbps and 5.24 Mbps download. I am not sure he has the Boost 25 package. I have a call out to him.

And another friend (lives a half mile away and is an Excede customer) I frequently hike with told me yesterday that he has recently had to walk away from his TV because of no reception. But that is indicative of his computer skills, and I take it with a grain of salt. But never the less, I'm keeping it in the hopper for tech support to consider.

"As an FYI, the information I received from tech support yesterday evening has has been discounted by Excede as "hooey":"

For clarity's sake, champions are not Exede employees or tech support.

They are customers like yourself, who have proved helpful and tend to provide exceptional answers to questions posted on the forum. If you do not see a tag marking a user as an Employee, they are not one. :-)