Re: how do i get my printer back online

If you printer is showing offline in ePrintCenter here are some steps to re-establish a connection to the ePrint Servers:

While the printer is still on, unplug the power cord from the printer, leave it unplugged for 30 seconds, then reconnect the power cord to the printer. Once plugged back in the printer should power on automatically.

If this does not resolve your issue then try this as well:

First, unplug the printers power cord while it is still on. Leave it unplugged and walk to the router. While the router is still on, unplug the power cord from the router, leave it unplugged for 30 seconds, then reconnect the power cord to the router. Once plugged back in the router should power on automatically. Now go back to the printer and plug its power cord back in. Once plugged back in the printer should power on automatically.

Feel free to reply back to this post if you are still experiencing issues.

If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!

Although I work for HP, my posts and replies are my own opinion and not those of HP.

Re: how do i get my printer back online

I am using Windows 8.1 with a HP office jet 4630 all-in-one....... I frequently have my printer go "OFFLINE" even though my other online devices continue to function properly. I can normally get back online by recycling the modem but this requires shutting down my work laptop........ What am I doing to cause this? and what can I do to prevent it in the future?