Your Kinect sensor is unplugged

If your Xbox One console doesn't detect your Kinect sensor, no video will display in Kinect settings,and the Settings menu in the Guide will not show the option to use Kinect mic for chat.

If you see this, try these solutions:

Make sure that the connector on the end of the Kinect cable is plugged firmly into the Kinect port on the back of the console.

If the connector is firmly connected, unplug it, wait 10 seconds and then plug it in again.

If you’re still having trouble, restart your console.

Your Kinect sensor is turned off in the Settings menu

To verify that your sensor is turned on:

Scroll left from the Home screen to open the guide.

Select Settings.

Select All Settings.

Select Kinect & devices.

Select Kinect.

Verify that Kinect on is selected.

Reset your Kinect sensor’s connection

Follow these steps to reset the Kinect sensor’s connection:

Power off the Xbox One console by pressing the Xbox button on the front of the console for 10 seconds, until it shuts down completely.

Unplug the console’s power cable.

Unplug the Kinect sensor from the console.

Plug the console power cable back in.

Press the Xbox button on your console to power up.

Scroll left from the Home screen to open the guide.

Select Settings.

Select All Settings.

Select Kinect & devices.

Select Kinect.

Plug the Kinect sensor into the back of the console and wait 5 seconds for the console to recognise it.

Note If your sensor needs an update, the screen will indicate that an update is in progress.

Update your Kinect sensor

If you haven’t connected to Xbox Live recently, your Xbox One console may need an update. To update your console, connect to Xbox Live by using a wired or wireless connection.

When your console is connected to Xbox Live, available updates are automatically installed. After the updates are installed, test your Kinect sensor and try these steps again if necessary.

If you didn’t have your Kinect sensor plugged in when your console took an update, follow these steps to update your sensor:

Scroll left from the Home screen to open the guide.

Select Settings.

Select All Settings.

Select Kinect & devices.

Select Kinect.

Verify that Kinect on is selected.

Note If your sensor needs an update, this screen will indicate that it is updating, which should take approximately 2 minutes. If the screen doesn’t indicate that an update is taking place, your sensor is up to date.