Velo Bikes Delivery Details

UK Mainland Shipping

A £5.00 shipping charge applies to orders of £50.00 and under to mainland UK. All orders to the value of £50.01 or more to mainland UK are FREE! Deliveries to addresses that are not classed as mainland UK by the couriers, may incurr a surcharge - if this is the case we will let you know either by email or phone you to discuss how you wish to proceed.

As things stand, we are not dependent on any one particular courier and use a variety of couriers depending who can get your order to you efficiently and speedily. It's difficult to quote exact delivery times to you, but as most couriers have web based parcel tracker services - we can advise you the tracking number to enable you follow your parcel's progress.

Our aim is that orders received by lunchtime Monday-Friday will be shipped that day and usually take 1-3 working days to arrive. In the unlikely event that we cannot ship your order within 24 hours we will e-mail you with an expected delivery date. Please be aware that if you order a bike, it may take a little longer to prepare and ship as we have to build them up in our workshop and then re-package them in over-sized boxes before shipping them on to you. We will keep you informed of the of the progress of your order by email.

Royal Mail parcel post typically takes 3 working days (90%), as does second class letter post (98%). Over 90% of first class letters are delivered the next working day. For more information please see www.postwatch.co.uk.

All items are advertised subject to availability. We are a small retailer, and while we do have a modern EPOS system, mistakes can still happen. Inevitably, we may therefore occasionally sell out of an item that is still showing as in stock on the website. If we have sold out of an item which we cannot get replenishment stock, or supply future stock at the same price, we will refund you, and let you know by email.

If it ever happens we will inform you by e-mail or phone of the availability and price before dispatching the goods, and give you the option of cancelling your order or considering an alternative. If we have charged you and you do not wish to take up the alternative we will of course refund you.

Please note that for deliveries to the Highlands & Islands, while we will endeavor to ship by the fastest service possible, we have been unable to get a guarantee from any courier that it will actually be a next day delivery. We will always do our best to provide you with the most economic option for you.

Finally as the majority of parcels will require a signature on receipt, please arrange for someone to be at the delivery address to save you having to make a trip to the Post Office or couriers depot. If you are not in when the courier tries to deliver your parcel they should leave a card informing you of how to rearrange delivery or where you can go to collect your parcel from.

Delivery DestinationUnder £50.00Over £50.01£100.00+Delivery Timeframe

England£5.00Free£8.00Delivery 1-2 days if ordered before 14:00.

Wales£5.00Free£8.00Delivery 1-2 days if ordered before 14:00.

Scotland£5.00Free£8.00Delivery 1-2 days if ordered before 14:00.

Scottish Highlands & Islands£8.00£3.00£8.00Delivery 1-2 days if ordered before 14:00.

Isle of Man£8.00£3.00£8.00Delivery 1-2 days if ordered before 14:00.

Northern Ireland£8.00£3.00£8.00Delivery 1-2 days if ordered before 14:00.

Jersey£8.00£3.00£8.00Delivery 1-2 days if ordered before 14:00.

Guernsey£8.00£3.00£8.00Delivery 1-2 days if ordered before 14:00.

Republic of Ireland£16.00£16.00£8.00Delivery 4-6 days if ordered before 14:00.