Delivery of overseas orders will typically take between fourteen (14) and twenty-one (21) days from the date of order acceptance on the 11street website (i.e. the date the order status is updated as "Preparing for Shipment").

Cancellation, Exchange, Returns and Refunds Policy

Any request for cancellation/return/exchange of overseas orders:-

(a) are allowed only where products purchased are defective, damaged or non-compliant with description/criteria; and

Return, refund and/or exchange of overseas orders due to "change of mind" is strictly prohibited.

Custom Tax

Overseas orders may be subject to import taxes, customs duties and fees levied by Malaysian Customs ("Taxes") upon arrival in Malaysia. As a general principle, such additional charges are to be borne by the global sellers.

However, buyers who have any issues/concerns relating to reimbursement of Taxes may contact 11street Customer Service.

About Product - 100% Genuine Guarantee
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We have over 10 years of experience with core business in retail and wholesale of international skincare and cosmetic products. Please note that some products sold on store may have a slightly different packaging because the manufacturers need to cater for the needs of different countries. We guarantee that they are 100% genuine and produced by the original manufacturer. If you have any doubt or enquiry on our products, please feel free to contact us, thank you and enjoy shopping!
About Shipping
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Most orders sent within 2 business day of receiving cleared payment, some orders may take up to 3 business days to process. Products will be shipped from our warehouse in Hong Kong. Our orders will be shipped via LWE plus local courier with tracking number (http://www.lwe.com.hk/tracking/track). It usually takes 7 to 10 business days from the order dispatch date to arrive at Malaysia. Please note that it is only a suggested date, it may vary due to customs clearance.

LANCÔME Advanced Genifique Yeux Light-Pearl Eye Illuminator Youth Activating Concentrate has the following features:The new advanced eye-illuminating formula immediately makes the skin around your eye contour appear firmer and more rested. Engineered with Light Pearl Massage Applicator, with its new enorgomic and flexible design, reaches every recess of the eye contour, soothes skin. Day by day, puffiness and dark circles look reduced. In just 4 weeks, the eyes are bigger, younger, and regain the radiant power to capture attention.

How to use:

Trace to-and-fro movements above and below the eye for 3 times. Dark circles and puffiness: Move across the under-eye area from the inside outwards in small circular strokes. Fine lines and signs of fatigue: Rest the pearl in the outer corner of the eyes and move to-and-fro. Apply light pressure on each of the pumping points in the eye contour area. Finalize with fingertips.

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Product Q&A

Seller Information

Seller Information

Seller

COSMEDE

Ship-From Address

Kwun Tong, KLN

Return/Exchange Address

Kwun Tong, KLN

Notice on Return/Exchange

About Return/Exchange and Undeliverable Packages
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Please note that all discounted products are FINAL SALE and NOT eligible for refunds, return nor exchanges.
(Exceptions = i) cancellation before order dispatch and ii) undeliverable packages)
Undeliverable packages: When we received orders returned with incorrect address, failed delivery attempts or refused/ unclaimed by recipient, we will contact the customer to clarify delivery information and details. Depending on the situation, we may issue a refund or reship:
Reship: If the customer wants the order to be reshipped, we will resend the products charging 15% of the total order amount as re-ship charge
Refund: A 15% restocking+handling fee of the product price will be charged on returns of undeliverable or unclaimed orders and it would be deducted before issuing the refund. We are sorry that refund would not be possible if the parcel is not returned to us, or kept by the customs department. Again, please note that shipping fee is not refundable.
About VAT Tax & Customs Duty
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The "total" amount displayed at checkout is not inclusive of any taxes and duty. Depending on the geographical locations, you may be required to pay an additional amount for customs clearance and/or duty at the destination country. All these additional charges must be borne by the recipient. We regret that we have no control over these charges and cannot predict what they may be. For further details, please contact your local customs authority. Please note we are not in a position to refund any customs/import duties paid. If any order is refused due to these reasons, buyer will be responsible for the return shipping charges plus 15% administration fee of the total product price.

Return / Exchange Policy

Cancellation

Request for cancellation if product has not been dispatched after payment completion.

Return

Request for return within 7 calendar days following delivery date.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller approves return and return is completed.

Exchange

Request for exchange within 7 calendar days following receipt of delivery.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller send new product to buyer, and buyer receives it, and exchange is completed.

How to Request for Cancellation/Return/Exchange

You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected.

You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.

You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

Criteria for Return/Exchange

You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

When request due to change of mind is made after 7 calendar days following delivery date

When product is used, destroyed or damaged

When tag attached to product is removed or package of product is opened and product value is damaged

When sealed package is opened or packaging materials are lost

When too much time has passed and product value has so decreased that its re-sale is not possible

When return/exchange request is made for customized product such as hand-made shoes or accessories

When components of product (including free gift) have been used or lost

When buyer did not follow instructions included in product

As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.

As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.

For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.

11street is an open marketplace operated by Celcom Planet Sdn. Bhd. – a joint venture between two established names Celcom Axiata Bhd. and SK Planet Ltd. Celcom Axiata is Malaysia’s premier and most experienced mobile telecommunications group and SK Planet owns Korea’s best e-commerce site, 11st.co.kr, a reliable and revolutionary e-commerce platform.