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Description

An information-intensive learning experience, (one or two days, bookable separately) to equip decision makers, project managers, key stakeholders, business analysts, and users, to master the "science of CRM" and customer experience.

Drawing upon expertise gained through sixty customer transformation programs across APAC and continual research into best practice and thought leadership, the program will validate your existing plans, or more likely, significantly enhance them, while mitigating the all too common risks. Past attendees claim their investment to attend reduced their program costs or enabled them to deliver far more within the budgets they had.

Vendor independent and unbiased, this training and workshop-style event is designed for business, not technology personnel, so that they can better identify potential issues, gain savvy insights and fully scope short-term tactical and medium-term strategic requirements. Technical personnel will gain deep insights on how IT can better understand and serve business users on CRM and customer experience technology initiatives.

FAQs

Is a workbook supplied?

Registrants are entitled to a full workbook to keep for future reference. Upon request, attendees can also obtain an electronic copy of the presentation for personal use.

How many attendees are allowed per class?

Class sizes are strictly limited to a maximum of twelve (12) students to ensure participation and involvement.

What is your refund policy?

Cancellations are accepted online thirty (30) days prior to the event. Details of how to cancel are included in your registration confirmation email. Registration fees paid will be refunded within seven days less an administration and booking fee of $AUD100 per delegate.

Can multiple delegates share one registration?

Yes, substitute delegates are permitted at minimums of a half day, however, only one workbook will be provided.