We bought a sofa and breakfast table from American Signature Furniture two years ago. We took out the insurence as we knew the furniture is less expensive than elsewhere. Within the first year, two chairs to the breakfast table had broken. I called the service department and they sent someone out that week - a new chair arrived the following week. Now, a spring in the sofa has broken. I called again, and Jason, the store manager told me that the insurence we bought was mainly for the fabric. However, he said that he did not want us to be disappointed with the prroduct and will send someone out to repair it anyway. Awesome service!

We bought a sofa and breakfast table from American Signature Furniture two years ago. We took out the insurence as we knew the furniture is less expensive than elsewhere. Within the first year, two chairs to the breakfast table had broken. I called the service department and they sent someone out that week - a new chair arrived the following week. Now, a spring in the sofa has broken. I called again, and Jason, the store manager told me that the insurence we bought was mainly for the fabric. However, he said that he did not want us to be disappointed with the prroduct and will send someone out to repair it anyway. Awesome service!

I've seen some other comments on here pertaining to delivery time. I have to be the winner for waiting the longest, which was my fault for not cancelling the order after the 2nd reschedule. I bought a sectional on December 24th of 2011. Paid for in full. Was told that delivery would be 2nd week in January. That was fine. Then I was called to reschedule for February 16th. Was very mad, but took it. Then was called again to reschedule for Feb 23rd, then again for March 9th, then again for March 21st. Today I was called and told my purchase delivery was put back to Mid April. I finally saw the light and cancelled the order. After reading other reviews about lack of quality, I'm glad the crap never showed up. For a company to advertise a product, take your cash and then put the delivery back for almost 4 months ( I bet they would have pushed back the delivery again if I gave them the chance) well, this is exactly the kind of practices that cause a company to go out of business. I've taken delivery of custom built guitars sooner. I'm pretty sure it only takes GM like a week to build a Corvette from start to finish! I'm beginning to suspect that AS must have terrible relationships with their suppliers. Maybe they even have a financial problem with getting their suppliers paid for the products they advertise for sale. Whatever, they need to pick it up or just shut the place down.

I've seen some other comments on here pertaining to delivery time. I have to be the winner for waiting the longest, which was my fault for not cancelling the order after the 2nd reschedule. I bought a sectional on December 24th of 2011. Paid for in full. Was told that delivery would be 2nd week in January. That was fine. Then I was called to reschedule for February 16th. Was very mad, but took it. Then was called again to reschedule for Feb 23rd, then again for March 9th, then again for March 21st. Today I was called and told my purchase delivery was put back to Mid April. I finally saw the light and cancelled the order. After reading other reviews about lack of quality, I'm glad the crap never showed up. For a company to advertise a product, take your cash and then put the delivery back for almost 4 months ( I bet they would have pushed back the delivery again if I gave them the chance) well, this is exactly the kind of practices that cause a company to go out of business. I've taken delivery of custom built guitars sooner. I'm pretty sure it only takes GM like a week to build a Corvette from start to finish! I'm beginning to suspect that AS must have terrible relationships with their suppliers. Maybe they even have a financial problem with getting their suppliers paid for the products they advertise for sale. Whatever, they need to pick it up or just shut the place down.

American Signature should be forced to change their name. Literally 99% of what they sell is imported from the Far East. Cheap quality, overpriced and they do not stand behind their product. We purchased 2 leather sofas and that were represented as 100% leather. Obviously this is not true as the leather is separating from the backing and looks terrible with only moderate use. We contacted the store and customer service said "Too bad, nothing we can do. They do not make leather like they use to."

Do not do bsuiness with these folks if you want a retailer that will stand behind what they sell. There are too many other choices out there that are reputable and will stand behind their product.

American Signature should be forced to change their name. Literally 99% of what they sell is imported from the Far East. Cheap quality, overpriced and they do not stand behind their product. We purchased 2 leather sofas and that were represented as 100% leather. Obviously this is not true as the leather is separating from the backing and looks terrible with only moderate use. We contacted the store and customer service said "Too bad, nothing we can do. They do not make leather like they use to."

Do not do bsuiness with these folks if you want a retailer that will stand behind what they sell. There are too many other choices out there that are reputable and will stand behind their product.

Their customer service SUCKS!!!!!!!!!!!!!! I bought a sofa and loveseat and 3 days after delivery I realized the sofa was broken. There was literally a piece of wood poking out the back. I called customer service and they took a week to send someone out to say, "Yup, it's broken!" Four days later someone called to arrange the exchange for a new sofa, but told me when they were coming and would not reschedule. Another week later my second new sofa finally arrived only for me to realize that they had not applied the fabric protection that I paid extra for. Customer service was extremely RUDE and unhelpful. It took many phone calls just to schedule my service appointment on the correct day. Another week later they finally came to apply the fabric protection. Customer service promised that the service person would move the sofa to the patio and that the application of the protectant was not air born and was odorless. Both were out and out lies! In the middle of the winter I had to turn my heat off and open my windows to venilate the house due to my sever allergies and asthma. I will NEVER shop at American Signature again and you shouldn't either!!!

Their customer service SUCKS!!!!!!!!!!!!!! I bought a sofa and loveseat and 3 days after delivery I realized the sofa was broken. There was literally a piece of wood poking out the back. I called customer service and they took a week to send someone out to say, "Yup, it's broken!" Four days later someone called to arrange the exchange for a new sofa, but told me when they were coming and would not reschedule. Another week later my second new sofa finally arrived only for me to realize that they had not applied the fabric protection that I paid extra for. Customer service was extremely RUDE and unhelpful. It took many phone calls just to schedule my service appointment on the correct day. Another week later they finally came to apply the fabric protection. Customer service promised that the service person would move the sofa to the patio and that the application of the protectant was not air born and was odorless. Both were out and out lies! In the middle of the winter I had to turn my heat off and open my windows to venilate the house due to my sever allergies and asthma. I will NEVER shop at American Signature again and you shouldn't either!!!

Customer service is horrible, we have a new dresser with a corner broken off of the outside edge, so we put it in the least noticeable position in the dresser. We tried to get it replaced; I went back the first time the day after delivery with the smashed drawer in hand, and the wonderful sales woman who took our commission saw me with the drawer in my hands and actually turned and walked away from me! So I followed her, not thinking she would keep running but she did, right out the back door of the store! I spoke with someone else who told me they would have to replace the whole dresser? The truck came, dropped of the dresser, and the wood wasn't the same color as the rest of the bedroom set. They couldn't explain it, so they tried to switch just the drawer, we thought a single drawer wouldn't be noticeable, and it wasn't, the difference in color was hardly noticeable. But when we tried to install the drawer we found out the tracks and slides are completely different and completely incompatible. Now I go back to the store and the customer service people say, we can't help you, we tried, call the main office see if they can help. After a dozen or so calls and voice mails without any type of reply we just gave up. The coach we bought from them 3 years ago started making spring popping noises when you sit at one end, I weigh 175, my wife weighs 105, the couch shouldn't sound like we're breaking it. Stay away from American Signature furniture.

Customer service is horrible, we have a new dresser with a corner broken off of the outside edge, so we put it in the least noticeable position in the dresser. We tried to get it replaced; I went back the first time the day after delivery with the smashed drawer in hand, and the wonderful sales woman who took our commission saw me with the drawer in my hands and actually turned and walked away from me! So I followed her, not thinking she would keep running but she did, right out the back door of the store! I spoke with someone else who told me they would have to replace the whole dresser? The truck came, dropped of the dresser, and the wood wasn't the same color as the rest of the bedroom set. They couldn't explain it, so they tried to switch just the drawer, we thought a single drawer wouldn't be noticeable, and it wasn't, the difference in color was hardly noticeable. But when we tried to install the drawer we found out the tracks and slides are completely different and completely incompatible. Now I go back to the store and the customer service people say, we can't help you, we tried, call the main office see if they can help. After a dozen or so calls and voice mails without any type of reply we just gave up. The coach we bought from them 3 years ago started making spring popping noises when you sit at one end, I weigh 175, my wife weighs 105, the couch shouldn't sound like we're breaking it. Stay away from American Signature furniture.

I purchased a bedroom set and a mattress three years ago. Horrible springs are coming up out of the the whole bed cant turn the mattress over. GARBAGE!!!! Could not great credit through AS so they sent me to their finance company worse company you will ever deal with. You have to pay off balance in 12 months if you are late they add all types of fees.And they reported it to the credit bureau as a mortgage account and I was trying to purchase a home. RUN dont waste your hard earned money at this store.

I purchased a bedroom set and a mattress three years ago. Horrible springs are coming up out of the the whole bed cant turn the mattress over. GARBAGE!!!! Could not great credit through AS so they sent me to their finance company worse company you will ever deal with. You have to pay off balance in 12 months if you are late they add all types of fees.And they reported it to the credit bureau as a mortgage account and I was trying to purchase a home. RUN dont waste your hard earned money at this store.

I purchased a loveseat,2 chairs, in July of 2009 I know this is just a year and half ago Furniture should last longer than this date time.Spent loveseat 479.00, 2 chairs at 399.00 each chair the seat is sagging seat, Seat is becoming flat. Went back to Badcock Company in Arcadia Fl.Only offer to sale me more plush piece of cushions for seats.I think something should be done about this. When you buy furniture you expect to last longer than 1 !/2 years.No kids to jumb on furniture Just not holding up Will make sure not to buy American Signature anymore and will tell any one else not too.

I purchased a loveseat,2 chairs, in July of 2009 I know this is just a year and half ago Furniture should last longer than this date time.Spent loveseat 479.00, 2 chairs at 399.00 each chair the seat is sagging seat, Seat is becoming flat. Went back to Badcock Company in Arcadia Fl.Only offer to sale me more plush piece of cushions for seats.I think something should be done about this. When you buy furniture you expect to last longer than 1 !/2 years.No kids to jumb on furniture Just not holding up Will make sure not to buy American Signature anymore and will tell any one else not too.

Liar!! They tell that the furniture is available just to sell it and then surprisely it is not available until one month later. American Signature are liar. American siganture are taking advantage of their custumers. They offer good prices for furniture that is not available. We have to wait until they want to give to us. They told us that their bad reviews was because of the delivery company, however we were going to pickup our furniture and they dont have it.

Liar!! They tell that the furniture is available just to sell it and then surprisely it is not available until one month later. American Signature are liar. American siganture are taking advantage of their custumers. They offer good prices for furniture that is not available. We have to wait until they want to give to us. They told us that their bad reviews was because of the delivery company, however we were going to pickup our furniture and they dont have it.

OMG! what are you all talking about..American Sig is the best!! I went to the Tampa store in Carrollwood twice looking at sectionals..Second time I went, I made my choice and the salesman was AWESOME!! No pressure from him, just answered all of my questions and was so professional. I bought it set up my delivery date for the upsoming weekend. They called that Friday to verify delivery time. They told me they would deliver the next day between 7:30 and 10:30.. They came at 7:45 Am! They were on time and soooo nice!! They helped arrange the sectional the way I wanted it and evern helped us move our recliner around!! They even called thier office to have me talk to someone about how satisfiied I was with the delivery and service. Talk about GREAT SERVICE!!! Loving it, love my new sectional!!!!

OMG! what are you all talking about..American Sig is the best!! I went to the Tampa store in Carrollwood twice looking at sectionals..Second time I went, I made my choice and the salesman was AWESOME!! No pressure from him, just answered all of my questions and was so professional. I bought it set up my delivery date for the upsoming weekend. They called that Friday to verify delivery time. They told me they would deliver the next day between 7:30 and 10:30.. They came at 7:45 Am! They were on time and soooo nice!! They helped arrange the sectional the way I wanted it and evern helped us move our recliner around!! They even called thier office to have me talk to someone about how satisfiied I was with the delivery and service. Talk about GREAT SERVICE!!! Loving it, love my new sectional!!!!

I found a kitchen table that I wanted to purchase from American Signature online. I called our local store (Nashville) to purchase over the phone since the store is a 45 minute drive. I was told the company no longer took payments over the phone and I had to come in.

I was able to go to the local store about a week later and purchase the table. I was told the table was in stock at the warehouse and would be delivered to the store the next weekend. They scheduled my delivery date for two weeks and I paid in full.

I received a call from AS three days before my scheduled delivery date to tell me that everything had arrived except the chairs. They rescheduled my delivery time to the next Wednesday. On the Monday before my second-scheduled delivery, they called to tell me the table had been discontinued and I would not receive it.

My husband are in the market for replacing the furniture in several of our rooms including our master bedroom. I will not be using American Signature for any of my future furniture purchases and I suggest that anyone thinking of using them should proceed with caution. As a national company, they should have a better checks and balances and better customer service and they should not be able to discontinue a product without fulfilling the orders that were already paid for.

I found a kitchen table that I wanted to purchase from American Signature online. I called our local store (Nashville) to purchase over the phone since the store is a 45 minute drive. I was told the company no longer took payments over the phone and I had to come in.

I was able to go to the local store about a week later and purchase the table. I was told the table was in stock at the warehouse and would be delivered to the store the next weekend. They scheduled my delivery date for two weeks and I paid in full.

I received a call from AS three days before my scheduled delivery date to tell me that everything had arrived except the chairs. They rescheduled my delivery time to the next Wednesday. On the Monday before my second-scheduled delivery, they called to tell me the table had been discontinued and I would not receive it.

My husband are in the market for replacing the furniture in several of our rooms including our master bedroom. I will not be using American Signature for any of my future furniture purchases and I suggest that anyone thinking of using them should proceed with caution. As a national company, they should have a better checks and balances and better customer service and they should not be able to discontinue a product without fulfilling the orders that were already paid for.

have been in retail and sales for 30+ years. read reviews of several customers. they are typical of 60% of shoppers-did no research-are'nt sure what they want-take first thing they're shown-then go home and say that's not what i wanted and blame it on salesperson or company, when all they have to do is look in mirror-no one can sell you something without you saying yes. i purchased full living room set-salesman was honest-answered my questions-made the sale-charged agreed upon price-delivered precisely on time-and i am totally pleased with the transaction and the customer service. unfortunately, most reviews are submitted by negative people-people who are satisfied have no motivation to submit reviews. i usually don't do this, but after looking at reviews and comparing it with my experience, i felt obligated. have no affiliation with company or sales staff. straight comment! my salesman was bill. would purchase from american signature again.

have been in retail and sales for 30+ years. read reviews of several customers. they are typical of 60% of shoppers-did no research-are'nt sure what they want-take first thing they're shown-then go home and say that's not what i wanted and blame it on salesperson or company, when all they have to do is look in mirror-no one can sell you something without you saying yes. i purchased full living room set-salesman was honest-answered my questions-made the sale-charged agreed upon price-delivered precisely on time-and i am totally pleased with the transaction and the customer service. unfortunately, most reviews are submitted by negative people-people who are satisfied have no motivation to submit reviews. i usually don't do this, but after looking at reviews and comparing it with my experience, i felt obligated. have no affiliation with company or sales staff. straight comment! my salesman was bill. would purchase from american signature again.

I purchased a movie theatre style couch back in March of 2010, and with that I also purchased the fabric protection plan. Well, long story short....my dog put a few rips and tears into the couch. So I called the claims number to file a claim, after being on hold for about 20 minutes, she informed me that it was denied. I then called the store I got it from and brought this concern to the table and they sent out a technician to my house to look at it. While the technician was here he even told me to my face that the couch would need to be replaced, he took pictues of it, and wrote notes on his paper and told me I would be getting a phone call the following Tuesday, and off he went. Well tuesday rolled around and no phone call, so at about 6pm, I called them, now this time I am not so happy. And all I got was some piece of SH*T so called "manager" that sounded like he was about 20 years old and told me there was nothing they could do for me. And that their technician is a professional and that as soon as he got back to the store he informed his manager that there were multiple stains and rips in the couch. So, he LIED to me and to his manager, and now I am stuck with this couch that has rips all over it.......and to make it even better, they won't refund me the money I paid for the fabric protection, that obviously doesn't even work. Worst customer service and worst company I have ever dealt with. Do not buy here

I purchased a movie theatre style couch back in March of 2010, and with that I also purchased the fabric protection plan. Well, long story short....my dog put a few rips and tears into the couch. So I called the claims number to file a claim, after being on hold for about 20 minutes, she informed me that it was denied. I then called the store I got it from and brought this concern to the table and they sent out a technician to my house to look at it. While the technician was here he even told me to my face that the couch would need to be replaced, he took pictues of it, and wrote notes on his paper and told me I would be getting a phone call the following Tuesday, and off he went. Well tuesday rolled around and no phone call, so at about 6pm, I called them, now this time I am not so happy. And all I got was some piece of SH*T so called "manager" that sounded like he was about 20 years old and told me there was nothing they could do for me. And that their technician is a professional and that as soon as he got back to the store he informed his manager that there were multiple stains and rips in the couch. So, he LIED to me and to his manager, and now I am stuck with this couch that has rips all over it.......and to make it even better, they won't refund me the money I paid for the fabric protection, that obviously doesn't even work. Worst customer service and worst company I have ever dealt with. Do not buy here

American Signature Furniture Fort Myers, FL: Shady Business Practices! Better read the paperwork very closely! A Very disappointing transaction resulted in cancellation as soon as ALL the Charges became uncovered! The sales staff is misleading (not disclosing additional fees and changes) and the store management??s posture is simply aphetic. The unbelievable business practice of ??caveat emptor?? (let the buyer beware) awaits your next visit to American Signature Furniture in Fort Myers.

American Signature Furniture Fort Myers, FL: Shady Business Practices! Better read the paperwork very closely! A Very disappointing transaction resulted in cancellation as soon as ALL the Charges became uncovered! The sales staff is misleading (not disclosing additional fees and changes) and the store management??s posture is simply aphetic. The unbelievable business practice of ??caveat emptor?? (let the buyer beware) awaits your next visit to American Signature Furniture in Fort Myers.

Bought a East Village Queen Panel Storage Bed recently from Smyrna Georgia branch and here's what I have to say...

Piece of crap. I looked around at several furniture stores and bought this bed because I wanted a "Solid" Wood platform bed with drawers underneith. I asked the sales person twice if it was "Solid" wood (as I knew many beds I looked at other places were not) which she replied yes it's all "Solid" wood. Apparently even the clearly defined term "Solid Wood" now has any meaning you want, because when I brought it home took it out of the box the next week I could clearly see most pieces I took out were made of Particle board wrapped in a veneer. This was exactly what I wanted to avoid all along since I know from experience particle board is crap and your lucky to get 5 years out particle furniture without getting lots of nicks and/or other serious damage.

When I tried to assemble the bed a couple of joint pieces were removed for some reason, so I tried to screw them back in only to realize they were left off because the screw holes were stripped already.

I was told by sales the bed had a lifetime warranty on defects of the bed. This was clearly a defect to me. So I called the store to return the bed, only to find out a return could only be done within "7" days of the purchase. That's right only 7 days. I've never heard of such a short return policy.

I talked to the manager who would only keep reiterating I could not return it, but they could have a service technician come out and try to fix it or replace defected parts. After explaining the whole story to him and how the genesis of my compliant is really that I was lied to about the product, I realized I was not going to get anywhere.

So now I'm stuck with a piece of junk that they will try to repair. But here's the thing. The defective joints that screw in to hold these very heavy pieces of pho wood together are just way too small for the job. And so I'm stuck with a poorly built product that maybe they can band-aid together and most definitely will later break again.

So bottom line is I would be very cautious about buying anything from ASF. And make sure you inspect and return a bad product immediately since they have a ridiculously short 7 day return policy.

Bought a East Village Queen Panel Storage Bed recently from Smyrna Georgia branch and here's what I have to say...

Piece of crap. I looked around at several furniture stores and bought this bed because I wanted a "Solid" Wood platform bed with drawers underneith. I asked the sales person twice if it was "Solid" wood (as I knew many beds I looked at other places were not) which she replied yes it's all "Solid" wood. Apparently even the clearly defined term "Solid Wood" now has any meaning you want, because when I brought it home took it out of the box the next week I could clearly see most pieces I took out were made of Particle board wrapped in a veneer. This was exactly what I wanted to avoid all along since I know from experience particle board is crap and your lucky to get 5 years out particle furniture without getting lots of nicks and/or other serious damage.

When I tried to assemble the bed a couple of joint pieces were removed for some reason, so I tried to screw them back in only to realize they were left off because the screw holes were stripped already.

I was told by sales the bed had a lifetime warranty on defects of the bed. This was clearly a defect to me. So I called the store to return the bed, only to find out a return could only be done within "7" days of the purchase. That's right only 7 days. I've never heard of such a short return policy.

I talked to the manager who would only keep reiterating I could not return it, but they could have a service technician come out and try to fix it or replace defected parts. After explaining the whole story to him and how the genesis of my compliant is really that I was lied to about the product, I realized I was not going to get anywhere.

So now I'm stuck with a piece of junk that they will try to repair. But here's the thing. The defective joints that screw in to hold these very heavy pieces of pho wood together are just way too small for the job. And so I'm stuck with a poorly built product that maybe they can band-aid together and most definitely will later break again.

So bottom line is I would be very cautious about buying anything from ASF. And make sure you inspect and return a bad product immediately since they have a ridiculously short 7 day return policy.

I got my furniture about 2 months ago. I'm pleased with the delivery of the furniture, pleased with the furniture itself, but am DISGUSTED with the personnel. The saleswoman, Fleeta, was disturbing. She's old but tries to pass as if she's in her twenties. She's a huge pretentious b*tch, and she was constantly looking at her wrinkled body in every mirror she could find to either fix her hair or adjust her badly worn make-up. It was obvious that she just wanted my business, which...that's fine, I don't care. They're salespeople. But if I'm about to give you some commission, kiss my ass first and humor me for God's sake. It was a horrible experience overall and I will just get some furniture from Rooms To Go from now on. ASF left a bad taste in my mouth--EW.

I got my furniture about 2 months ago. I'm pleased with the delivery of the furniture, pleased with the furniture itself, but am DISGUSTED with the personnel. The saleswoman, Fleeta, was disturbing. She's old but tries to pass as if she's in her twenties. She's a huge pretentious b*tch, and she was constantly looking at her wrinkled body in every mirror she could find to either fix her hair or adjust her badly worn make-up. It was obvious that she just wanted my business, which...that's fine, I don't care. They're salespeople. But if I'm about to give you some commission, kiss my ass first and humor me for God's sake. It was a horrible experience overall and I will just get some furniture from Rooms To Go from now on. ASF left a bad taste in my mouth--EW.

I felt compelled to write after a dear and close friend went to work for your Kennesaw store. This person is a very professional and skilled sales person with over 12 years of auto and other product sales. I myself have managed a 20 million in sales electronic and computer store for many years. I understand quite well products sales and staff management.

It was a potentially violent situation and my friend losing the job after 6 months that has led me to write this letter. Due to the extremely competitive environment at the store there, you someday might have a shooting or worse.

After 6 months my friend is so distraught and potentially losing their job. This is all due to the management acceptance of staff stealing others sales, and staff not splitting sales even when customers come back specifically asking for others by name.

In addition my friend has had to view and listen to staff shouting obscenities at each other, overheard by customers and my friend had to diffuse the potentially violent situation between staff fighting over sales. My friend was told over and over by the store manager ??its just business?. The joke going around there as disturbing as it was, ??When blood is drawn, clean it up and get back to work Those 2 sales people that were fighting in front of my friend, As far as they heard, no disciplinary action was taken since management wasn??t in the store that day. If they were in my store, they would have been fired on the spot.

With losing your job after 3 months of low sales, tell me exactly how do you protect your customers and get sales when it??s your day off? My friend was told by management to protect her customers when discussing stolen sales. Great advise.

Also the issue of being out of stock on items, even sales items that can??t be delivered for week??s even months has led to many, many lost sales. Now my friend is being written up for lack of sales and will lose the job because of this American Signature employee practice. So you have your top sales writers stealing and not splitting the new employee??s sales. Some of the new doesn??t even have a chance to survive. No wonder it??s a rotating door of staff.

The store over staffs during known slow days, that has led to waits up to 2 or 4 hours before getting the next sales turn. When you have 10 or 12 sales people sitting for 2 or 3 hours between customers, that appears to me to totally over staffed. You??re boring your staff to death.

5 or 6 can do the same. The store management doesn??t care manage this issue, they only care about the bottom line, but it??s the people that make this person and store successful. Cut the staff during slow hours and over staff during the busy times. How can anyone be successful except the store manager if you have 12 sales staff present on a weekday and 10 people come through the door in 5 hours ?

I felt compelled to write after a dear and close friend went to work for your Kennesaw store. This person is a very professional and skilled sales person with over 12 years of auto and other product sales. I myself have managed a 20 million in sales electronic and computer store for many years. I understand quite well products sales and staff management.

It was a potentially violent situation and my friend losing the job after 6 months that has led me to write this letter. Due to the extremely competitive environment at the store there, you someday might have a shooting or worse.

After 6 months my friend is so distraught and potentially losing their job. This is all due to the management acceptance of staff stealing others sales, and staff not splitting sales even when customers come back specifically asking for others by name.

In addition my friend has had to view and listen to staff shouting obscenities at each other, overheard by customers and my friend had to diffuse the potentially violent situation between staff fighting over sales. My friend was told over and over by the store manager ??its just business?. The joke going around there as disturbing as it was, ??When blood is drawn, clean it up and get back to work Those 2 sales people that were fighting in front of my friend, As far as they heard, no disciplinary action was taken since management wasn??t in the store that day. If they were in my store, they would have been fired on the spot.

With losing your job after 3 months of low sales, tell me exactly how do you protect your customers and get sales when it??s your day off? My friend was told by management to protect her customers when discussing stolen sales. Great advise.

Also the issue of being out of stock on items, even sales items that can??t be delivered for week??s even months has led to many, many lost sales. Now my friend is being written up for lack of sales and will lose the job because of this American Signature employee practice. So you have your top sales writers stealing and not splitting the new employee??s sales. Some of the new doesn??t even have a chance to survive. No wonder it??s a rotating door of staff.

The store over staffs during known slow days, that has led to waits up to 2 or 4 hours before getting the next sales turn. When you have 10 or 12 sales people sitting for 2 or 3 hours between customers, that appears to me to totally over staffed. You??re boring your staff to death.

5 or 6 can do the same. The store management doesn??t care manage this issue, they only care about the bottom line, but it??s the people that make this person and store successful. Cut the staff during slow hours and over staff during the busy times. How can anyone be successful except the store manager if you have 12 sales staff present on a weekday and 10 people come through the door in 5 hours ?

I have several pieces from American Signature. The leather sofa and chair are over 2 years old and looks like new. I also have a dining sideboard and bedroom furniture. I have not experienced any issues with quality or delivery times.

I have several pieces from American Signature. The leather sofa and chair are over 2 years old and looks like new. I also have a dining sideboard and bedroom furniture. I have not experienced any issues with quality or delivery times.

An absolutely horrible experience! I purchased a chaise couch, in addition to a queen bed frame, box spring, and mattress. When it came time for delivery, the 2 delivery men claimed they couldn't get my couch into the apartment because it was "huge" (mind you, my saleswoman never told me that this was a larger than standard couch-- there was no mention of dimensions whatsoever). I was there throughout the delivery and they truly didn't try hard at all. Plus, the one guy kept saying how tired he was. When I asked what that meant for me, they said I would have to pick a different couch or get my $ back. Cut to me inspecting my bed while they were putting the "huge" couch back into the truck -- there was a gigantic crack in my bed -- about 1 foot long. When the delivery guy came back upstairs, I told him about the crack and all he said was, "yeah, I know. We'll take care of it." I'm quite sure he had no intentions of telling me about the crack unless I noticed myself.

After this debacle, I went back to AS to pick a new couch. My saleswoman was absolutely unapologetic, rude, and unsympathetic. In fact, she even said that this wasn't AS's fault (ummm, I sure didn't put the crack there!). They refused me any discounts or compensation for my grief. Then, when I told her I hoped to get a new couch asap as I was without furniture, she sarcastically said, "I once lived for 6 months without furniture, so I think you can too." Needless to say, I asked for a refund and brought my business to Raymour & Flanigan, where I had a wonderful buying experience.

The prices are fantastic, but the service is despicable. The grief you'll go through with AS is not worth saving a buck.

An absolutely horrible experience! I purchased a chaise couch, in addition to a queen bed frame, box spring, and mattress. When it came time for delivery, the 2 delivery men claimed they couldn't get my couch into the apartment because it was "huge" (mind you, my saleswoman never told me that this was a larger than standard couch-- there was no mention of dimensions whatsoever). I was there throughout the delivery and they truly didn't try hard at all. Plus, the one guy kept saying how tired he was. When I asked what that meant for me, they said I would have to pick a different couch or get my $ back. Cut to me inspecting my bed while they were putting the "huge" couch back into the truck -- there was a gigantic crack in my bed -- about 1 foot long. When the delivery guy came back upstairs, I told him about the crack and all he said was, "yeah, I know. We'll take care of it." I'm quite sure he had no intentions of telling me about the crack unless I noticed myself.

After this debacle, I went back to AS to pick a new couch. My saleswoman was absolutely unapologetic, rude, and unsympathetic. In fact, she even said that this wasn't AS's fault (ummm, I sure didn't put the crack there!). They refused me any discounts or compensation for my grief. Then, when I told her I hoped to get a new couch asap as I was without furniture, she sarcastically said, "I once lived for 6 months without furniture, so I think you can too." Needless to say, I asked for a refund and brought my business to Raymour & Flanigan, where I had a wonderful buying experience.

The prices are fantastic, but the service is despicable. The grief you'll go through with AS is not worth saving a buck.

These people are awful! First tiem, they tried to sell me an ottoman that was on sale and it had a cut in the leather. 2nd time, I bought a sectional, gave them benefit of doubt, and they oversold the piece. They misrepresent that they have the merchandise to sell. They don't!!! you have to pay for it and then their factory makes it in China then it's shipped to Thomaston, sits in a container for weeks and you will wait over a month to get it! They suck! Pay more and get what you want. They get your money up front . You wait for your furniture. I had to replace my furniture from a fire in my building and I have to sit on an ugly temporary couch waiting for this furniture. NEVER SHOP AT AMERICAN SIGNATURE FURNITURE UNLESS YOU DON'T MIND WAITING OVER A MONTH TO RECEIVE YOUR FURNITURE AND YOU DON'T MIND YOUR DELIVERY BEING BUMPED OVER AND OVER AGAIN. THEY SUCK RAW EGGS!

These people are awful! First tiem, they tried to sell me an ottoman that was on sale and it had a cut in the leather. 2nd time, I bought a sectional, gave them benefit of doubt, and they oversold the piece. They misrepresent that they have the merchandise to sell. They don't!!! you have to pay for it and then their factory makes it in China then it's shipped to Thomaston, sits in a container for weeks and you will wait over a month to get it! They suck! Pay more and get what you want. They get your money up front . You wait for your furniture. I had to replace my furniture from a fire in my building and I have to sit on an ugly temporary couch waiting for this furniture. NEVER SHOP AT AMERICAN SIGNATURE FURNITURE UNLESS YOU DON'T MIND WAITING OVER A MONTH TO RECEIVE YOUR FURNITURE AND YOU DON'T MIND YOUR DELIVERY BEING BUMPED OVER AND OVER AGAIN. THEY SUCK RAW EGGS!

We just purchased a three piece leather sofa set and couldn't be happier.We shopped several stores and we couldn't find anything that came close to the price and quality. The salesman answered all our questions, didn't try to pressure us and was very knowlegable. Delivery was excellent. It was not only delivered when promised but the two guys who delivered it worked their tails off trying to get it through a very narrow doorway with out tearing it Will purchase from them again

We just purchased a three piece leather sofa set and couldn't be happier.We shopped several stores and we couldn't find anything that came close to the price and quality. The salesman answered all our questions, didn't try to pressure us and was very knowlegable. Delivery was excellent. It was not only delivered when promised but the two guys who delivered it worked their tails off trying to get it through a very narrow doorway with out tearing it Will purchase from them again

sells men are just what they are but kissers b.s. artist.
but I got on time delivery, I had a dr appt later on in the day.
the delivery driver call 1st thing in the morring let me konw what he had to do that day , when he would be here.. his name was brian, i bought from the kennesaw store, he was in & out he was working for his money. he helped me move a dresser that i could not do alone. wonderfull person , I work an
industrial job & its imporant to take care of hard workers he was teaching another man how to do the job ... I WILL BUY FROM AMERICAN SIG AGAIN olny if brian will deliver!
i would feel safe with him delivering to my wife.
his attitude was awsome, i tiped him a 20 & told he could go fishing with me any time !!!! wow good workers !!!

sells men are just what they are but kissers b.s. artist.
but I got on time delivery, I had a dr appt later on in the day.
the delivery driver call 1st thing in the morring let me konw what he had to do that day , when he would be here.. his name was brian, i bought from the kennesaw store, he was in & out he was working for his money. he helped me move a dresser that i could not do alone. wonderfull person , I work an
industrial job & its imporant to take care of hard workers he was teaching another man how to do the job ... I WILL BUY FROM AMERICAN SIG AGAIN olny if brian will deliver!
i would feel safe with him delivering to my wife.
his attitude was awsome, i tiped him a 20 & told he could go fishing with me any time !!!! wow good workers !!!

Called for a repair on a sofa I got from there, they came out and said they had to order the part and it was on order this was in Novemember 09, I was constantly calling back no part. Then I went in the store and they said they needed more info to get the right part, then the part would be back in about 2 weeks.Finally got the part back April 22, 2010. They sent someone out to repair it and stated they had to pick it up to repair because it would take 2-3 hours for the repair and they had to take it to the warehouse. Took another week to get someone over to pick it up for the repair. I had to call a week later to find out the sofa was ready and won't get delivered to 5 days later. Scheduled delivery now for March 30th. Poor service on there part!! Now you do the math on the time line... TERRIBLE. The prices are NOTworth this type of ABUSE

Called for a repair on a sofa I got from there, they came out and said they had to order the part and it was on order this was in Novemember 09, I was constantly calling back no part. Then I went in the store and they said they needed more info to get the right part, then the part would be back in about 2 weeks.Finally got the part back April 22, 2010. They sent someone out to repair it and stated they had to pick it up to repair because it would take 2-3 hours for the repair and they had to take it to the warehouse. Took another week to get someone over to pick it up for the repair. I had to call a week later to find out the sofa was ready and won't get delivered to 5 days later. Scheduled delivery now for March 30th. Poor service on there part!! Now you do the math on the time line... TERRIBLE. The prices are NOTworth this type of ABUSE

I don't know their business practices in other states, but in Michigan they're great. The salesperson explained their whole inventory wharehousing system. Its on a stock,- pull system and this is why they can keep prices dow. One wharehouse that all the stores pull from. He explained to call when we were ready, to let them know the pieces we were looking for and then they would set up the date. They delivered as promised. The delivery people were excellent. There were some minor adjustments that need to be taken care of and a repai person was sent out. The furniture is all real wood and it looks beautiful. We had been in contact with the salesperson and he always reutrned our calls, even on his day off. Good job VCF of Sterling heights Mich. (Maybe due to Mich circustances, our workers here appreciate having a Job)

I don't know their business practices in other states, but in Michigan they're great. The salesperson explained their whole inventory wharehousing system. Its on a stock,- pull system and this is why they can keep prices dow. One wharehouse that all the stores pull from. He explained to call when we were ready, to let them know the pieces we were looking for and then they would set up the date. They delivered as promised. The delivery people were excellent. There were some minor adjustments that need to be taken care of and a repai person was sent out. The furniture is all real wood and it looks beautiful. We had been in contact with the salesperson and he always reutrned our calls, even on his day off. Good job VCF of Sterling heights Mich. (Maybe due to Mich circustances, our workers here appreciate having a Job)

Yah! I Should have read the reviews on this one!!! Seen there Ad on Television about the sectional. Got a great price on it The lady on the floor was very friendly ,but when you go in the back the have a Big Rude Hairy Monster waiting for you!!! No wonder they dont put that guy on the floor!!! And ya... forget about getting your furniture on time. The only great thing about this place is there prices. Where they gain in selection and prices ,and they fall in customer service and being dependable!! Wont go back!!!

Yah! I Should have read the reviews on this one!!! Seen there Ad on Television about the sectional. Got a great price on it The lady on the floor was very friendly ,but when you go in the back the have a Big Rude Hairy Monster waiting for you!!! No wonder they dont put that guy on the floor!!! And ya... forget about getting your furniture on time. The only great thing about this place is there prices. Where they gain in selection and prices ,and they fall in customer service and being dependable!! Wont go back!!!

Had a heck of a time trying to get me furniture delivered. I purchased it on 01/02. Was not delivered until 02/12/10. Had to call headquarters in Ohio to get some assistance. Management never returns calls. when you call them you are put on hold until you have to hang up and start all over. People in the office that set up the delivery date and time give a new definition for rude. I will NEVER purchase anything from ASF again.

Had a heck of a time trying to get me furniture delivered. I purchased it on 01/02. Was not delivered until 02/12/10. Had to call headquarters in Ohio to get some assistance. Management never returns calls. when you call them you are put on hold until you have to hang up and start all over. People in the office that set up the delivery date and time give a new definition for rude. I will NEVER purchase anything from ASF again.

We ordered a 5pc breakfast table and they were very courteous only till we signed the papers. Once it was done they said we have too many orders so it will be available only after 1.5 months. we liked it so much that we dint mind waiting. I called exactly on the date they had asked us to call. When I called the lady at reception was so rude that she said if its written on your receipt that today is delivery, then you will have delivery today. If not call back on your date. Once we bought home, they did not have a proper directions to fix the chairs. It was one hard thing until a friend helped us out!

We ordered a 5pc breakfast table and they were very courteous only till we signed the papers. Once it was done they said we have too many orders so it will be available only after 1.5 months. we liked it so much that we dint mind waiting. I called exactly on the date they had asked us to call. When I called the lady at reception was so rude that she said if its written on your receipt that today is delivery, then you will have delivery today. If not call back on your date. Once we bought home, they did not have a proper directions to fix the chairs. It was one hard thing until a friend helped us out!

I ordered two large mirrors from ASF. One was in stock, but the other was not. Both of the mirrors were available on the floor (the floor models), however they refused to let me buy the floor model of the mirror that was out of stock (I found out later that they sold the floor model to someone else!..after I had wanted to buy it first!) When I returned to pick up the one mirror that was in stock, I asked about the other mirror that I had ordered that was out of stock, and they said that it was STILL on back order, but that they were no longer receiving that mirror at that store location...so they told me to go to another location (in smyrna...which is far away from me) to pick up the mirror there. I drove all the way to Smyrna, GA to pick up the mirror. When I arrived they did NOT have it. UNBELIEVABLE. Not to mention that the service was very poor. The store manager was outside smoking a cigarette when I was told to speak with him. He did not apologize or do anything to help me. I insisted on a refund for my order and I will be taking my business elsewhere.

Also, as a side note: when I brought the one mirror home that was in stock, it was distorted (like a circus mirror) and we had to return it as well. The whole situation was pathetic.

I ordered two large mirrors from ASF. One was in stock, but the other was not. Both of the mirrors were available on the floor (the floor models), however they refused to let me buy the floor model of the mirror that was out of stock (I found out later that they sold the floor model to someone else!..after I had wanted to buy it first!) When I returned to pick up the one mirror that was in stock, I asked about the other mirror that I had ordered that was out of stock, and they said that it was STILL on back order, but that they were no longer receiving that mirror at that store location...so they told me to go to another location (in smyrna...which is far away from me) to pick up the mirror there. I drove all the way to Smyrna, GA to pick up the mirror. When I arrived they did NOT have it. UNBELIEVABLE. Not to mention that the service was very poor. The store manager was outside smoking a cigarette when I was told to speak with him. He did not apologize or do anything to help me. I insisted on a refund for my order and I will be taking my business elsewhere.

Also, as a side note: when I brought the one mirror home that was in stock, it was distorted (like a circus mirror) and we had to return it as well. The whole situation was pathetic.

I also have received the run around from AS in Nashville. I ordered living room furniture in October 2009 and was told it would be in within one week. On the originally scheduled delivery date I was told my items were out of stock and wouldn't be in until the next week. I explained that I had to have the furniture by Thanksgiving and after being placed on hold forever they guaranteed me that it would be in within two weeks. Well, on the scheduled delivery date I received a call and was told the items were still out of stock and wouldn't be in until mid-December!!! That was it I canceled my order and went to Havertys.

I also have received the run around from AS in Nashville. I ordered living room furniture in October 2009 and was told it would be in within one week. On the originally scheduled delivery date I was told my items were out of stock and wouldn't be in until the next week. I explained that I had to have the furniture by Thanksgiving and after being placed on hold forever they guaranteed me that it would be in within two weeks. Well, on the scheduled delivery date I received a call and was told the items were still out of stock and wouldn't be in until mid-December!!! That was it I canceled my order and went to Havertys.

In September 2009 I ordered a Juno 3pc living room special they were offering for Labor day. I was given 3 delivery dates. The first was the beginning of October, then the middle then a final delivery date of 11/3/09. It was definite that I was to get it because I confirmed the night before with the store. Apparently they claimed they called me on Nov. 3 stating that they received an order from overseas that they were not satisfied with and sent it back. So the store was either offering for me to wait another month or two or take an additional $200 to make a purchase. This is not what I wanted because there was nothing else in the store I wanted. I had been looking around everywhere and this is what I wanted. I am very disappointed with American Signature at this point. Especially the fact that the lied to me about the delivery date and then stated that the furnture is discontinued. Also I was sent a statement with a payment due for Dec. 5th and a payment book. I told American Signature to shove it!!!!!!!!!!!!!!!!!!!!!!!!!

In September 2009 I ordered a Juno 3pc living room special they were offering for Labor day. I was given 3 delivery dates. The first was the beginning of October, then the middle then a final delivery date of 11/3/09. It was definite that I was to get it because I confirmed the night before with the store. Apparently they claimed they called me on Nov. 3 stating that they received an order from overseas that they were not satisfied with and sent it back. So the store was either offering for me to wait another month or two or take an additional $200 to make a purchase. This is not what I wanted because there was nothing else in the store I wanted. I had been looking around everywhere and this is what I wanted. I am very disappointed with American Signature at this point. Especially the fact that the lied to me about the delivery date and then stated that the furnture is discontinued. Also I was sent a statement with a payment due for Dec. 5th and a payment book. I told American Signature to shove it!!!!!!!!!!!!!!!!!!!!!!!!!

In September 2009 we ordered a Juno 3pc living room special that had an deliver expectancy of almost two months. Today, October 17, I received a letter that the ordered merchandise was not going to be available and they would give us a store credit. The problem is that we already bought other furnishings to accompany that specific set. This is a set back since we have to re-think how our home is going to look since American Signature Warehouse sell merchandise they do not have and then try to sell you something else. This is extremely back business practices and I am looking forward to cancel my account with them.

In September 2009 we ordered a Juno 3pc living room special that had an deliver expectancy of almost two months. Today, October 17, I received a letter that the ordered merchandise was not going to be available and they would give us a store credit. The problem is that we already bought other furnishings to accompany that specific set. This is a set back since we have to re-think how our home is going to look since American Signature Warehouse sell merchandise they do not have and then try to sell you something else. This is extremely back business practices and I am looking forward to cancel my account with them.

Store manager is very condescending!!!!
I am very happy with the Salesman who sold and explained everything with the delivery of our furniture and the delay of our King Bed, He showed me when it was expected to be delivered and verified it with the office personnel. The furniture was delivered except the King bed which was due to go to your warehouse June 18th and delivered to me on the 19th. When I didn't receive a call verifying the delivery I called the store to make sure it was coming. After being on hold for about 5 minutes the store manager (Carlos Martinez)came on the line and sounded very condescending saying that the salesman neglected to tell us that it was an "expected date". And that the new delivery would be July 3rd. I paid for the furniture May27th and find this totally unacceptable. My new King box springs and mattress is ON THE FLOOR. After agreeing to ship us a temporary frame until ours comes in and refunding the the shipping costs, still does not negate his attitude. He says that there is no way we can get this frame any sooner. When I requested the corporate office phone #, he gave me 866-274-6638 which if you call it is a bogus #. I called back and got one of the office staff on the phone, who gave me 614-360-9922(not in Service) which angers me more. If Carlos just would have been more helpful and tried to "find" our King Bed in another store or distribution center, I would not be so angry. Please respond so I can cool off.

Store manager is very condescending!!!!
I am very happy with the Salesman who sold and explained everything with the delivery of our furniture and the delay of our King Bed, He showed me when it was expected to be delivered and verified it with the office personnel. The furniture was delivered except the King bed which was due to go to your warehouse June 18th and delivered to me on the 19th. When I didn't receive a call verifying the delivery I called the store to make sure it was coming. After being on hold for about 5 minutes the store manager (Carlos Martinez)came on the line and sounded very condescending saying that the salesman neglected to tell us that it was an "expected date". And that the new delivery would be July 3rd. I paid for the furniture May27th and find this totally unacceptable. My new King box springs and mattress is ON THE FLOOR. After agreeing to ship us a temporary frame until ours comes in and refunding the the shipping costs, still does not negate his attitude. He says that there is no way we can get this frame any sooner. When I requested the corporate office phone #, he gave me 866-274-6638 which if you call it is a bogus #. I called back and got one of the office staff on the phone, who gave me 614-360-9922(not in Service) which angers me more. If Carlos just would have been more helpful and tried to "find" our King Bed in another store or distribution center, I would not be so angry. Please respond so I can cool off.

We went to AS for a bedroom set. A salesman met us at the door and showed us a set which was not exactly what we wanted, but looked fairly decent. Then I asked about the "Half Off Memorial Day Sale," and was told that meant half off equivalent furniture -- you have to look very closely at their sales ad to find this. Then, when he gave us a price for the set I remarked that it was much higher than the five piece sale price, I was told that the the bed was three pieces. That and a dresser and mirror makes up the five piece set. He told us that the furniture was solid oak, but it didn't look like oak, and by this time I couldn't believe anything the sleazy salesman said. I won't reward this type of heavy- handed marketing with a sale.

We went to AS for a bedroom set. A salesman met us at the door and showed us a set which was not exactly what we wanted, but looked fairly decent. Then I asked about the "Half Off Memorial Day Sale," and was told that meant half off equivalent furniture -- you have to look very closely at their sales ad to find this. Then, when he gave us a price for the set I remarked that it was much higher than the five piece sale price, I was told that the the bed was three pieces. That and a dresser and mirror makes up the five piece set. He told us that the furniture was solid oak, but it didn't look like oak, and by this time I couldn't believe anything the sleazy salesman said. I won't reward this type of heavy- handed marketing with a sale.

I purchased a 3 piece 100% italian leather living room set in a medium beige/tan color: couch, loveseat, and chair. I have had them for 5 months now and am actually incredibly impressed by the price, as well as for the look and durability that I received. I have three small kids and a large dog (with thick nails), these pieces have held up perfectly thus far. I also appreciate the dog hair free (and dirt free furniture) unlike furniture I have had in the past. I only paid $1099 for all three pieces combined, for 100% "italian" leather it was an amazing find. I could not be any happier with my purchase.

I purchased a 3 piece 100% italian leather living room set in a medium beige/tan color: couch, loveseat, and chair. I have had them for 5 months now and am actually incredibly impressed by the price, as well as for the look and durability that I received. I have three small kids and a large dog (with thick nails), these pieces have held up perfectly thus far. I also appreciate the dog hair free (and dirt free furniture) unlike furniture I have had in the past. I only paid $1099 for all three pieces combined, for 100% "italian" leather it was an amazing find. I could not be any happier with my purchase.

I just received the bedroom set I purchased from the store in Kennesaw, GA. I am so happy with the set I chose. There was some confusion about availability when I first ordered...but they got it straightened out and gave me an additional discount for the inconvenience. The furniture was delivered in a timely manner by 2 men who were wonderful and very professional. I purchased 6 separate pieces and they are each beautiful and without defect or flaws of any kind that I have found. I have been a customer @ ASF 3 times now and will definitely shop there again. I do not hesitate to recommend ASF to anyone.

I just received the bedroom set I purchased from the store in Kennesaw, GA. I am so happy with the set I chose. There was some confusion about availability when I first ordered...but they got it straightened out and gave me an additional discount for the inconvenience. The furniture was delivered in a timely manner by 2 men who were wonderful and very professional. I purchased 6 separate pieces and they are each beautiful and without defect or flaws of any kind that I have found. I have been a customer @ ASF 3 times now and will definitely shop there again. I do not hesitate to recommend ASF to anyone.

I was going to purchase there today but thanks to these reviews, I've changed my mind. These reviews have served their purpose. Thanks for the warning! Off to Woodstock Outlet I go. They've given me great service in the past.

I was going to purchase there today but thanks to these reviews, I've changed my mind. These reviews have served their purpose. Thanks for the warning! Off to Woodstock Outlet I go. They've given me great service in the past.

I brought a sofa there in 2005. After it was delivered I noticed some flaws. I received nothing but the run around every time I called. I felt like I was in the twilight zone. Finally after a month the came and got the piece of junk and refunded my money. The original sales person wasn't' even still employed there a week after my purchase. There stuff may look good and be reasonably priced but they are a bunch of shysters. BEWARE

I brought a sofa there in 2005. After it was delivered I noticed some flaws. I received nothing but the run around every time I called. I felt like I was in the twilight zone. Finally after a month the came and got the piece of junk and refunded my money. The original sales person wasn't' even still employed there a week after my purchase. There stuff may look good and be reasonably priced but they are a bunch of shysters. BEWARE

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xuxa123Apr 11.

BOUGHT FURNITURE AT THE SUNRISE STORE IN FLORIDA\r
\r
HOOOOOOOOOOOOOOOOOOOORRIBLE CUSTOMER SERVICE... MANAGERS NEVER AVAILABLE, AWAYS OUR FOR LUNCH OR GONE FOR THE DAY\r
I'M IN TOUCH WITH B B B AND ABOUT TO SU E THE STORE\r
DONT BUY FROM

3

xuxa123
April 11, 20086American Signature Furniture

DONT EVER BUY FROM THEM!!!

★★★★★

BOUGHT FURNITURE AT THE SUNRISE STORE IN FLORIDA\r
\r
HOOOOOOOOOOOOOOOOOOOORRIBLE CUSTOMER SERVICE... MANAGERS NEVER AVAILABLE, AWAYS OUR FOR LUNCH OR GONE FOR THE DAY\r
I'M IN TOUCH WITH B B B AND ABOUT TO SU E THE STORE\r
DONT BUY FROM

Just received my new living room suite from AS in Knoxville yesterday. First , after selling us the furniture we could not get it delivered so had to pay almost $200 to rent a truck and have it delivered ourselves. Upon uncovering the furniture found out that 2 of the 4 pieces have damage. The sofa even has a 2-3 inch gap were the material wasn't even sewn. Called the store and talked with the original saleslady who was very nice but informed us that she could not help. Then spoke with the customer service guy, he suggested that I go to Walmart and buy some upholstory glue. When I told him about the multiple damaged places on the "wood" areas of the chaise lounge and sofa he told me he would give me a 10% discount on those pieces. When I explained that I did not want scratch and dent he said he was sorry but that was all he could do for me.

Just received my new living room suite from AS in Knoxville yesterday. First , after selling us the furniture we could not get it delivered so had to pay almost $200 to rent a truck and have it delivered ourselves. Upon uncovering the furniture found out that 2 of the 4 pieces have damage. The sofa even has a 2-3 inch gap were the material wasn't even sewn. Called the store and talked with the original saleslady who was very nice but informed us that she could not help. Then spoke with the customer service guy, he suggested that I go to Walmart and buy some upholstory glue. When I told him about the multiple damaged places on the "wood" areas of the chaise lounge and sofa he told me he would give me a 10% discount on those pieces. When I explained that I did not want scratch and dent he said he was sorry but that was all he could do for me.

We bought a bedroom suite about two months ago from AS. Our sales rep took us right to what we were hoping to find and sold us on a great deal...or so we thought. As it was two months ago, I may be a little fuzzy on the exact particulars, but the store was offering a financing deal on items in the AS line. If you spend $1500 or more, they were offering zero down and no interest for 12 months PLUS a ten year warranty. Sounded good to us; so good, in fact, that we decided to order an additional piece to reach the $1500 mark. We were literally filling out the papers when a supervisor walked up to our rep and, without even acknowledging us, said that the deal didn't apply to the furniture we had selected because it wasn't included in the AS line. Now, we were pretty frustrated. We had spent well over two hours in the store (our 2 yr. old and newborn were in tote as well) and just as we're about to finalize the deal, this lady comes and pulls the rug out from under us. What really annoyed me was that she never offered us an apology and came no where close to admitting that this seemed a little like "bait and switch." My husband insisted that the store do something to make it right, and they wouldn't budge.
That was my first frustration. Several days after delivery, I noticed that one of the drawers was sticking pretty badly. I called today, and a service man is suppose to check it out next week. We'll see how that goes.

We bought a bedroom suite about two months ago from AS. Our sales rep took us right to what we were hoping to find and sold us on a great deal...or so we thought. As it was two months ago, I may be a little fuzzy on the exact particulars, but the store was offering a financing deal on items in the AS line. If you spend $1500 or more, they were offering zero down and no interest for 12 months PLUS a ten year warranty. Sounded good to us; so good, in fact, that we decided to order an additional piece to reach the $1500 mark. We were literally filling out the papers when a supervisor walked up to our rep and, without even acknowledging us, said that the deal didn't apply to the furniture we had selected because it wasn't included in the AS line. Now, we were pretty frustrated. We had spent well over two hours in the store (our 2 yr. old and newborn were in tote as well) and just as we're about to finalize the deal, this lady comes and pulls the rug out from under us. What really annoyed me was that she never offered us an apology and came no where close to admitting that this seemed a little like "bait and switch." My husband insisted that the store do something to make it right, and they wouldn't budge.
That was my first frustration. Several days after delivery, I noticed that one of the drawers was sticking pretty badly. I called today, and a service man is suppose to check it out next week. We'll see how that goes.

I am sorry to say that I have been stupid enough to go back more than once after making purchases with AS. It seems as though AS makes all kinds of promises they can't keep. They NEVER deliver when and what they say the will. There will ALWAYS be an issue with delivery. They will tell you that the item is in stock and then turn around and call the day before delivery (not giving enough time to look elsewhere) and tell you that there was a problem and all but something will be delivered. They tell you that you can ALWAYS add on the furniture that you purchase and then when you try, they can't do that anymore! The sales staff is pretty trained to say what they are told but very personable. At the end of the sale, should you decide to buy there, tell them you don't want to hear in a few days that there is going to be something missing from delivery. If that happens, threaten to cancel the whole order and DO IT! The Store Manager won't help either so don't bother complaining, she doesn't return calls!! Prices are good, but if you can't get what you want in the time you want it, why bother. This has happened to me as recently as this week (for my mother). We'll see what happens in this delivery today and add comments later! I'm done with them!!!

I am sorry to say that I have been stupid enough to go back more than once after making purchases with AS. It seems as though AS makes all kinds of promises they can't keep. They NEVER deliver when and what they say the will. There will ALWAYS be an issue with delivery. They will tell you that the item is in stock and then turn around and call the day before delivery (not giving enough time to look elsewhere) and tell you that there was a problem and all but something will be delivered. They tell you that you can ALWAYS add on the furniture that you purchase and then when you try, they can't do that anymore! The sales staff is pretty trained to say what they are told but very personable. At the end of the sale, should you decide to buy there, tell them you don't want to hear in a few days that there is going to be something missing from delivery. If that happens, threaten to cancel the whole order and DO IT! The Store Manager won't help either so don't bother complaining, she doesn't return calls!! Prices are good, but if you can't get what you want in the time you want it, why bother. This has happened to me as recently as this week (for my mother). We'll see what happens in this delivery today and add comments later! I'm done with them!!!

I have purchased furniture from A.S. for about 2 years now, and haven't experienced any problems. They have decent quality for a very low price. The best thing to do when having something delivered, is let them know you want to fully inspect it prior to them leaving, so they can take it back if it's damaged. Common sense. Out of all the furniture stores I have ever been into, the style of items in A.S. are beautifully designed and the prices are more competitive than anywhere. The staff is a bit shark like, but if you ask for the salespersons card when they approach you, and let them know that when you find something you will get them, they will back off and let you peruse. They are just trying to make a living, so allow them to help you! One time, our salesperson carried our 2 year daughter all over the store, and played hide and seek so we could pick out our items!

I have purchased furniture from A.S. for about 2 years now, and haven't experienced any problems. They have decent quality for a very low price. The best thing to do when having something delivered, is let them know you want to fully inspect it prior to them leaving, so they can take it back if it's damaged. Common sense. Out of all the furniture stores I have ever been into, the style of items in A.S. are beautifully designed and the prices are more competitive than anywhere. The staff is a bit shark like, but if you ask for the salespersons card when they approach you, and let them know that when you find something you will get them, they will back off and let you peruse. They are just trying to make a living, so allow them to help you! One time, our salesperson carried our 2 year daughter all over the store, and played hide and seek so we could pick out our items!

I found the perfect couch at American Signature. A cosmo cashmere loveseat/chaise. It was the right size the perfect shape and even though it was a little lighter shade than I originally was looking for since I had the Stainsafe put on it I was sure we would be OK. To my dismay the furniture was delivered dirty & damaged. I have been waiting almost 2 weeks for someone to call me about having it inspected and either replaced or repaired. Each day I find something else wrong with it. Besides being dirty, the sectional clip won't stay fastened, all of the underneath lining is ripped out, there is a chip in the wood foot of the chaise and someone has cut the arm of the loveseat and the nap of the material looks like it has been burned. You never get a chance to really inspect the furniture properly before the delivery man leaves and even then he tells you to call customer service and they will take care of everything. Never again will I shop at American Signature.

I found the perfect couch at American Signature. A cosmo cashmere loveseat/chaise. It was the right size the perfect shape and even though it was a little lighter shade than I originally was looking for since I had the Stainsafe put on it I was sure we would be OK. To my dismay the furniture was delivered dirty & damaged. I have been waiting almost 2 weeks for someone to call me about having it inspected and either replaced or repaired. Each day I find something else wrong with it. Besides being dirty, the sectional clip won't stay fastened, all of the underneath lining is ripped out, there is a chip in the wood foot of the chaise and someone has cut the arm of the loveseat and the nap of the material looks like it has been burned. You never get a chance to really inspect the furniture properly before the delivery man leaves and even then he tells you to call customer service and they will take care of everything. Never again will I shop at American Signature.

I ordered a bedroom suit and when they delivered it, the footboard & top of the armiore were both damaged. I had to wait a week to have someone come out to inspect it to approve the replacement, then another week after that until they brought the replacements. I was looking over the replaced pieces and both pieces have cracks in them!!! I'm very frustrated with the fact that they obviously do not inspect the furniture well before delivering it. I'm now having to wait ANOTHER week to get the pieces replaced again! The furniture is beautiful, but I've been very disappointed in the quality of some of the pieces delivered, and I'm shocked that they would release those pieces without inspecting them. I spent way too much money on my furniture to receive damaged pieces.

I ordered a bedroom suit and when they delivered it, the footboard & top of the armiore were both damaged. I had to wait a week to have someone come out to inspect it to approve the replacement, then another week after that until they brought the replacements. I was looking over the replaced pieces and both pieces have cracks in them!!! I'm very frustrated with the fact that they obviously do not inspect the furniture well before delivering it. I'm now having to wait ANOTHER week to get the pieces replaced again! The furniture is beautiful, but I've been very disappointed in the quality of some of the pieces delivered, and I'm shocked that they would release those pieces without inspecting them. I spent way too much money on my furniture to receive damaged pieces.

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atlshopperApr 01.

American Signature Furniture was the worst customer service experience I have encountered in a while. I doubled the average sale so I expected a little better service. I was WRONG. I bought my furniture on 2/17 and was originally

3

atlshopper
April 01, 20076American Signature Furniture

Customer Service is Terrible

★★★★★

American Signature Furniture was the worst customer service experience I have encountered in a while. I doubled the average sale so I expected a little better service. I was WRONG. I bought my furniture on 2/17 and was originally

one day on my day off, i went to american signature homes on barrett parkway just to pass some time till my class started. as soon as i entered 2 sales reps approached to me to ask if i was looking for something particular. i told them that i am just window shopping. so they left. when i started to walk around the store one of the reps was following me the whole time and bugging me to purchase something and if i did he will give me this "excellent" deal. i got so pissed i left the store.

one day on my day off, i went to american signature homes on barrett parkway just to pass some time till my class started. as soon as i entered 2 sales reps approached to me to ask if i was looking for something particular. i told them that i am just window shopping. so they left. when i started to walk around the store one of the reps was following me the whole time and bugging me to purchase something and if i did he will give me this "excellent" deal. i got so pissed i left the store.

I have never personally bought something from them, but have heard great things about their furniture. They have a lot of variety and different styles. They carry a lot of contemporary stuff that you can change the upholstery on tooo. Lots of accessories too.

I have never personally bought something from them, but have heard great things about their furniture. They have a lot of variety and different styles. They carry a lot of contemporary stuff that you can change the upholstery on tooo. Lots of accessories too.

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