Dedicated, Proactive Customer Support.

Your Partner In Protecting Your Organization

Efficient Training & Onboarding

AlertFind facilitates comprehensive technical training and onboarding to ensure each customer fully understands the functionality and is comfortable with the interface. Our specialists will have you fully onboarded in 4 weeks or less.

Proactive Customer Success Managers

Your dedicated customer success manager monitors the health of your database with monthly health checks to identify and address issues before they become serious problems. They work with you to test and validate each of your communication channels, such as SMS, email and voice.

Round-The-Clock Customer Support

In addition to a customer success manager, you will also get dedicated customer support specialists. These specialists have deep technical expertise and are available via phone, ticket or chat to resolve product issues as they arise. We guarantee a response time of 15-minutes or less.

Easily set up custom hotlines & conference bridges

Use a custom hotline to keep employees up-to-date with the latest information. You can also facilitate real-time communication between critical personnel through a conference bridge.

Rapidly send notifications with our mobile app

Send alerts and manage responses in real-time from your smartphone. Utilize in-app check-ins to target only those employees affected by a location-based event.

Share notification responsibility across teams, locations

Build teams and assign multiple administrators to ensure that critical alerts make it to your team members, no matter where they’re located around the globe or the situation.

Get status updates in real-time with two-way communication

With real-time updates, you can poll each person individually or in groups. You will always know the status of your team members so you stay informed in every situation.

Effectively target alerts to specific threats with geo-fencing

In the case of regional threats, you can easily communicate with users in a specific area by outlining the location on a map. select several areas with our multiple geo-fencing capabilities, ensuring that every team member is notified.

Save time with automated alerts

Pre-build messages into your alerting system that can be sent immediately should your specified conditions be met. Automated alerts save valuable time during incidents and guarantee that important information is included each time.

Reach the right people with role-based alerting

Send alerts only to those who need them by building multiple role-based recipient groups within your alerting system. This ensures that the right people receive your messages, and prevents unnecessary messages cluttering up the system.

Reduce response time with auto-escalation

Escalate your alerts to better manage events and speed up response time. If an on-call resource doesn’t respond, the incident alert automatically goes to the next member of the team until it’s picked up.