Report a PLDT problem via SMS with 77171 TXTPRESS

It’s no surprise anymore that whenever you call the PLDT hotline to report a problem, it will take ages and a day to get to talk to a support personnel. And you would still be lucky if that person can really help you or even give you a sound explanation.

Now PLDT is offering its subscribers a way to report complaints, do balance inquiries, apply for a service via SMS, etc. 24×7.

This service is FREE but it still only available to SMART and Talk n’ Text subscribers.

Here’s how to use 77171 TXTPRESS:

Description

Send to 77171

To report a complaint

PLDT REPORT <your name> <area code + tel. no.>

To apply for a service

PLDT APPLY <your name>

To check account balance

PLDT BAL <area code + tel. no.> <acct. no.>

For product inquiries

PLDT PRODUCTS

To get inquiries on Business Offices

PLDT BUSOFFICES

To get inquiries on payment centers

PLDT PAYCENTERS

To get instructions on DDD security access

PLDT DDDLOCK

Help Option

PLDT Help

Now the question is, will it really offer any value to customers who wants. After texting, the only thing they’d get in return is an automated response. Does it really translate to a prompt action or follow-up? Or even a callback for that matter?

Well, Im a british guy living in Bulacan. I made the mistake of thinking that a well-known company such as PLDT would be OK………Ha…….so much for THAT theory. What a bunch of lazy, ignorant, incompetent wankers they are. Notwithstanding the waste of time trying to contact their help line, their office here in Malolos wont even answer the bloody phones!

I was on my way to their office earlier, to throw their poxy phone back at them (oh yes….. I forgot to say earlier -their landline telephone service is also shit. Rubbish line, with lots of background interference. Oh……….and THAT helpline is ALSO a waste of time. No answer THERE either)…..but luckily for them,my lovely patient filipina wife managed to calm me down……..
So what’s next gents……….Globe?????

i bought myself a smart sim just to contact PLDT via SMS/Text because our landline & DSL died down after the horrible rains last week. It was worthless.

I got an automated response, no follow throughs and absolutely no help afterwards. i was without a phone and DSL for 4 days.

Email/direct contact with PLDT representatives still work best. I sent an email using my blackberry (which btw, was also down because of the storm) and got someone out to fix my phone and DSL in just 1 day.

I guess this TXTPRESS thing is not the right avenue to report problems then. maybe for balance or application inquiry but not for reporting a complaint.

Thanks for sharing this!

Marc

Lucky for you grammar nazi. coz we dont have any phone service for about a month. we didn’t bother since the DSL is still working but a friend of us already reported the problem about 2 weeks ago and still theres no action regarding the phone service. then around 10 days ago our DSL was also down. My mother drop by the PLDT office in San Pablo Laguna and she got an answer. They said that it’s not only us who encountered the problem we are at least 500 subsriber who don’t have internet and phone service. WTF? I’ve emailed the PLDT site when our DSL is still running to report our phone service problem, I even ask them if I could report it online since we still have DSL and we dont have SMART cell either, but 2 weeks have gone still no reply. Hopefully PLDT will have a better competitor so that they would take actions immediately whenever there is a problem.

WashBurn

I Paid the installation fee on Sunday but until now they haven’t installed the service yet. Ganon ba talaga katagal Processing nila? I’m wasting too much time waiting and waiting for them.

Oh Yeah! i tried this service around 3:30PM today (July 24, 2013) and received this reply:
Thank you for using PLDT TXTPRESS. A PLDT Customer Care Agent will call you at this mobile number within 30 minutes to get your concern. This is a free service.

PLDT txtpres is great! am in Bulacan area. PLDT called within 15min after I sent text reporting a complaint. good service, keep it up! hope my phone gets repaired soon.

Daniel

fuck that PLDT bunch of lazy slow worthless corporation.
I’ve came back from business trip so my payment was delayed a bit. But still I paid the full balance last week, and yet..
They didn’t reconnect but rather they disconnected even the landline the corresponding week after.

What are you being paid for PLDT??
What the hell you guys working with??

I would like to point out my complaint against your company.i the company which we trusted which we can consider the pride of our country.just this week i cant contact my family way back home(davao city)according to my daughter the line was cut due to our unpaid bills amounting to 4,000 pesos.regularly my daughter disagree coz she is knew she paid our bills monthly.so for three days the line was not yet installed back.again she went to your office and find out they mistakenly look the other bills instead we just owe 150 pesos and with a promise to install bavk the line.Please next time try to be attentive to your work for you CAUSE a big issue of me who is far from my family.i want to hear your side for the company people in PLDT cant be trusted.

Well, it has been 1 month since I paid for my dsl. Until now, I still don't have any sort of installation. Their operator (I don't know if they are even pldt staff or contractor, but everytime I spoke to them, they are not even as formal or as professional. Parang taga kanto lang kausap ko) called for installation schedule, but it was so disappointing that nobody came to do dsl installation. And It happended 3 times!!!! They will call for schedule, then I will wait whole day for the installation then nobody from PLDT will show up. Then when I call to check and ask for status, they will just tell me that "Sir,house closed daw po kayo sabi ng report ng technician…) what the F***!!! it happened 3x to me. and they are all crap! Sabi ko nga sa operator – "sinungaling kayo at yang technician nyo!" Grabe, filed for complaint sa kanila pero wala pa din. I just want to request for refund. The problem is, where to file it!? un ngang simpleng installation na fully paid wala nangyayari, un pa kaya refund. Maybe we should all go to DTI? Beware of PLDT, they are full of crap!

Jasmin

PLDT, I would like to follow up my application regarding PLDT my DSL plan. I submitted it last month, but until now no action have done.
My brother also applied for it more than 2 months ago but until now, we don't have internet connection.
We always follow up our application to your agents but no one answers the phone when we call.

We don't have dial tone and no internet connection since Feb 27, 2015 but PLDT sent a bill via text message for the month of March 2015. How would you feel if PLDT keeps on sending you a bill for a non-existing telephone line and dsl connection?

Pldt be sensitive of your customers' complaints!!!!it" s a waste of money and time paying bills on or before due date and yet you provide us a very poor services!giving us a defective modem which causes very poor service internet connection!!!!telephone sometimes no dial tone!!!!gosh pldt !!!!!do something to give us excellent service so our money will not be useless!!!!do not give us a defective modem because we are religiously paying bill before due dates and this is what we've got from your company!!!!!so disgusting!!!!so sad!!!!put yourselves in our place/situation ,certainly you will be upset!

Having problem with my DSL and tried the TXTPRESS. They actually called within 30mins. Spoke to nandolf. He was a good rep. Said he will report the fault and result/update will be within 2-3 days and they will call me back. Hoping Issue will be resolved. 9 of 10.

OMG! ganito pala ang PLDT? nagaaply pa naman ako ng Fiber Optics line. They were so slow in processing a new account, how much more would your refund. I think I will have to let my Senator friend know all these. Grabe sa Pinas, gross ang corruption.

My wife just made payment with you guys last week, we tried to call our house since last week of October but nobody answered and when we got home we have your bill stated that account need to be settled (we don’t have any dial tone and internet), so that we can have your services. My wife made the payment for the Month of Oct,Nov. In your office here in PLDT, A.S. Fortuna Mandaue, Mandaue City Cebu. Take note we don’t have your services during those times and still we pay. One of your Front Desk Customer service told my wife that they will send a technical team to fixed the issue (Saturday or Monday) sadly speaking same as usual nobody came by. When my wife ask for help from your Tech support / Customer support they told my wife that you want us to pay for the month of December even though we are not using your services and yet still not due for the month. we already made a payment for the month of November even though we didn’t used your services, now you want us to pay for the December bill even we didn’t have your services even a dial tone of our phone. Come to think of it will you pay anything without using any of your services I want your feedback about this matter AS SOON AS POSSIBLE.

IF YOU WILL NOT RESPOND TO THIS EMAIL I WILL MOVE THIS ISSUE TO A HIGHER POSITION THIS IS ABSURD.