There’s no evidence that COVID-19 is transmitted through food. But if you have a food business, you still need to use good food safety practices and protect your customers from the risk of COVID-19 exposure.

Handling customer complaints

During this challenging time, you may receive customer complaints about a product or service your business provides. It’s a good idea to establish a procedure to help you handle customer complaints in a calm and professional manner.

Setting prices that are fair to customers

Price-gouging

Businesses are free to set the prices of their products or services. Neither the ACCC or your local state or territory agency have roles in setting prices.

But the Australian Consumer Law does protect consumers from unconscionable conduct by businesses. This means you shouldn't exploit customers, especially if your product or service is critical to health or safety.

Whilst there isn't a precise legal definition for unconscionable conduct, you should always ensure that your conduct isn't so harsh that it goes against good conscience.

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We acknowledge the traditional owners of the country throughout Australia and their continuing connection to land, sea and community. We pay our respect to them and their cultures and to the elders past and present.