Just weeks after it entered the hardware market with its Surface tablet Microsoft is getting a lesson in how to deal with customer complaints after many complained its Touch Cover splits at the edges.

Download this free guide

Emerging revenue opportunities for the channel with digital transformation

Digital transformation is a phrase that means many things to many people but for it to have any real relevance to the channel then it needs to mean a chance to make money. This guide will share some of the recent developments in the channel and the latest thoughts about the issue.

By submitting my Email address I confirm that I have read and accepted the Terms of Use and Declaration of Consent.

By submitting your personal information, you agree that TechTarget and its partners may contact you regarding relevant content, products and special offers.

You also agree that your personal information may be transferred and processed in the United States, and that you have read and agree to the Terms of Use and the Privacy Policy.

The reports of the problems come while the vendor is still running a high profile ad campaign promoting the tablet that it hopes will give the iPad a run for its money and focus on complaints that have started cropping up on forum sites.

The problems being reported by early adopters focus on the cover, which has an integrated keyboard, splitting at the edge, just where it magnetically connects to the tablet.

"Touch cover peeling at seam. Just wondering if anyone else has the same issue. My touch cover, in the middle at the join to the screen is peeling, like the top layer has come loose and is ruffling up," posted one user Br1an_g on the Surface forum.

Some have voiced concerns that the split exposes wires and occurs as a result of bending the cover back. So far the response to some of those dealing with the problems is for the vendor to offer a replacement.

But with the vendor expected to sell millions of Surface tablets the early problems will cause some concerns that its foray into hardware is not going smoothly.

0 comments

Register

Login

Forgot your password?

Your password has been sent to:

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy