We hope you will love your new things but if you don’t, you are welcome to return your items free of charge. Here’s how to do it:

To a Store
Bring your items and proof of purchase into store within 28 days from the day your parcel arrives, for a full refund via the original payment method.

By Post
Please send your return by post or courier within 28 days from the day your parcel arrives for a full refund via the original payment method.

Paypal Refunds
You will need to return your goods by post, if PayPal was your original payment method and you would like the refund back to your account. If you make your return to a store, we will only able to give you a House of Fraser gift card to the same value. You'll still have 28 days to return.

International Returns

Please note: if you return your purchase to us from outside of the UK, it will be at your own risk. We cannot accept any responsibility for items lost or damaged in transit. It is your responsibility to pay any delivery charges, duties and taxes incurred to return your purchase.

Product Description
Accented with a logo design, this Original Penguin
crew-neck t-shirt is an update for your everyday styles. The classic fit and short-sleeve silhouette make it a comfortable choice, while the distressed graphic adds an authentic look. The soft cotton ...

Product Description
Cast with a city graphic, this Jack and
Jones crew-neck t-shirt exudes a modern aesthetic. The simple silhouette is complemented by the soft cotton-jersey fabrication which ensures a comfortable wear. The subtle logo detail adds a recognisable touch to ...

Product Description
Update your essential wardrobe with this quality Original
Penguin crew-neck t-shirt. Crafted from a soft cotton-jersey fabric, this short-sleeve t-shirt is a comfortable choice which will slot effortlessly into your wardrobe. The label`s logo embroidery at the chest adds ...