In this intermediate level coursework, you are going to learn a system, called MEMODI, to effectively implement your customer-centered strategy or customer-centered improvement project.

MEMODI is a structured set of best practices from top performing companies around the globe, covering the essential steps someone responsible for or working in the implementation of a customer-centered strategy ought to never miss.

With its ability to give you the best pace for the implementation of a customer-centered strategy, MEMODI will become an invaluable tool for the successful implementation of your customer-centered initiative and help you accomplish your organizational goals.

At coursework completion, serious learners will be able to seamlessly manage the lifecycle of a customer-centered strategy and/or improvement project, and lead a team of people to effectively implement a customer-centered strategy or project.