Reviewsof Montowese Health & Rehab Ctr.

I am a friend or relative of a current/past resident

My husband was a patient at Montowese for several months, on and off. He was a very difficult patient but the staff were infinitely patient and provided magnificent care - saving his life twice through timely intervention. The most impressive aspect to me, as I visited daily, was how clean it was and how it never smelled anything but clean. I established an excellent working relationship with all staff members and several went "beyond the call of duty" to help me out. My only complaint is that my husband was discharged too soon, on the basis of his own insistence, but the administrative nurse who discharged him is no longer working at the facility.

I am a friend or relative of resident

After going through multiple surgeries my father was not doing very well. We decided to bring him to Montowese because of a friends recommendation. We were very happy with the professionalism that we received and strongly believe that my father is doing so much better because of the care that he received at Montowese. So I would like to thank all the staff and my friend Brian who recommended me going to Montowese for my father. I hope you have the same success their

I am a friend or relative of resident

Our experience at Montowese was Wonderful, and my family and I will be forever greatful. My Aunt stayed there 4 weeks after complicated stomach surgery Aug /Sept.2015. All the Nursing staff on the second floor were quite attentive and very caring, The CNA's answered her call bell timely and treated her kindly. The Nurses were excellent and made sure my aunt's pain was managed well. Her Nurse always explained to her about her medications so she knew what she was taking. The wound care nurse followed her closely and her wound healed without complication. The secretary at the desk was great. She helped us with doctor appointments and transportation. Thank You, Her physical and occupational therapy helped her get back on her feet again and regain her strength. The Discharge Nurse set up my Aunt with a visiting nurse and ordered equipment for her apartment. Recreation had 2 activities daily. The place is clean and bright, Food was good and the kitchen always accomodated my aunt with her "picky" appetite. My Aunts roomate told us she this was her 4th stay here and Montowese is the only place she'd go. We AGREE!!! We will recommend Montowese highly and return if ever the need arises A++++ Thank You again, All of you

I visited this facility

My mother was there for 2 months, I know why the owners own half of North Haven, they are cheap, over work the staff, minimal staffing available at all times. They want to come across as a Rehab yet they staff as a long term care facility, that's the license they chose to hold. My mother became incontinent by the end of her stay because pts wait so long for help to the bathroom they go in their pants. PT was effective and she always said the food was good. You have to pay for cable and the phone which is ridiculous considering they get $440 a day for a shared room. Some day these people will have to meet their maker and explain how they have treated people!!!!

I am/was a resident of this facility

When my family did a walk through to see the facility we were very impressed as to what we saw. Your staff is wonderful and all your aides are very friendly and supportive. I can't say enough about your physical therapy department, I had Frank and he was wonderful, he knew exactly what I needed to do to and I was happy seeing myself get better on a daily basis. I would recommend Montowese to everyone.

I visited this facility

My brother was discharged from there I asked that all his personal items were put in a bag. They told me they did had to go back they lost his cell phone. His electric shaver and his prized Yankee jacket. The only thing I recovered from there was his cell phone. I guess some one has a nice new Yankee jacket

I am a friend or relative of resident

My mother was a patient there and I cannot say enough BAD things about it. We finally moved her to another location. I will keep it short and sweet but here are some of the things that compelled us to move her: bad attitude of the staff, appallingly understaffed, lack of medical oversight, never the same nurse for multiple days in a row, never-and I mean never-is there a CNA available when you need them, food is awful, no continuity of care. The straw that broke the camels back was that I went to visit one day and my mother mental state was alarmingly altered and none of the staff noticed. It was a reaction to a change in medication. She was actually admitted to the hospital only after I dragged the nurse practitioner into her room. She then had to call the doctor (who was unavailable at the time) and then finally made the call to admit her on her own. This happened just after a nurse had been into my mothers room and didn't even notice. I could not move her fast enough after that.

I am a friend or relative of resident

I don't know where to start. With the lousy attitude of most of the staff or the dirty conditions. Mostly it was the lack of on site medical expertise . do yourself a favor and make sure where you go for rehab is as close as possible to the hospital where the surgery was performed. my wife's hip surgery resulted in complications and not only could our surgeon not see her there but the " on site " dr saw her seldom and the PA s were ineffective and obnoxious SKIP THIS PLACE its all show and no go .. I got her out and moved to another place near the hospital ..night and day

I am a friend or relative of a resident

montowese health and rehab center appears top notch. I say this in my limited experience with these types of facilities. that being said, a family member of mine had a limited stay there and it was a comforting place. It is family run. Visiting hours end at eight o'clock but you can go in and out at will at any hour. this was great do to my work schedule. there is still a person at the door and the door is locked after eight, when they know you they just buzz you in. the facility is very clean and does'nt have much of a smell. The nuses aides are very sweet and kind. they knew my family member by name and were very chatty and made jokes whenever they came in. When said family member hit the buzzer the nurses station would answer on the intercom within seconds. Someone would come within a minute or more. the nurse giving medication was very friendly and personable. there were three that I saw regularly due to different shifts and days of the week. they were all professional and smiley with a mild sense of humor, very upbeat attitude. the room was comfortable they would change the lighting and air conditioning at the whim of said family member. the food smelled good although said family member did not have an appetite or much sense of taste. The place is fairly small, 200 beds? easy to get to off of i91 and short drive though rural streets.

I am/was a resident of this facility

I was at this facility 2 days before I signed myself out of this place. It was dirty the hallways were clean but bathroom & the room itself were never cleaned. The bed never changed. My bath towels were left in the shower stall for the entire stay there. I had a total knee replace in May 2011, I was never asked if I needed help washing. The nursing care was ok. The physical therapy dept. was so crowded with patients you couldn't move. I don't know how the therapists kept track of their patients. The wound care nurse I had really wasn't that good. So needless to say before I got an infection I got out of this place. I decided to get home care. It was the best decision the company I had was phenomenal. My nursing people were very caring & compassionate. My physical therapist was outstanding, caring and compassionate. So I recommend to not go to Montowese Rehab.

My loved one stayed here

My mother-in-law age 71 with congestive heart failure was brought there after a short hospital stay. Montowese is a convalescent home and rehab center. To rehabilitate means to restore to a former capacity. This is not evident at this facility. During the short stay, (four days), my husband and I witnessed a profound decline in the health of my mother-in-law. She lost a lot of weight over that time. In addition, when she was admitted she was attempting to get up and use the bathroom; four days later she could only lie in bed. Within four days they added many medicines to her prescription drug regime; this only added to her weakness, dizziness, and confusion. She became severely dehydrated and lapsed into a sleep that she couldnt be woken from even by shaking. If my husband hadnt stopped in to check on her that evening, she would have died within a short period of time. He insisted on calling an ambulance and having her transported to a hospital. It took the nursing home one hour to be convinced that her state was serious enough to warrant emergency medical intervention. At the hospital, it was found that two of the medicines she was on were inappropriate for her; one in fact caused her to have an extremely low heart rate of 35-45 beats per minute-something she never had experienced before. The doctor in the emergency room also told us that she was very dehydrated. Her lips were even peeling. She is now recovering in the hospital and wont be going back to Montowese.
www.medicare.com compares and rates all nursing homes in CT. (or any other state) Montowese does not include any stats on the quality of care of their patients. It is plain to us why they would not want to include this information.
Additional information: Montowese has much shorter visiting hours than other nursing homes. (12-8) Sixteen hours a day the staff, the patients and the hospital are not under public observation..
They do not give their staff random drug tests.
Montowese does not allow family to take their loved ones out on day trips like other nursing homes. They require the patient to have the rehab. Dept. approval of all trips, and that the patient meets their criteria before leaving for the day.
With all these rules and regulations in place, I find it hard to fathom how any patient at Momtowese could find it to be a positive, healing environment.

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Montowese Health & Rehab Ctr.

Montowese Health & Rehab Ctr. is a nursing home in North Haven, CT that provides patients with skilled nursing care as well as private or shared accommodations. Contact Montowese Health & Rehab Ctr. for more details on housing, services, and rates.

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