SWIFT transfer fee

Am i only one here who paid almost 15% fee from the amount?
I sent a test request to see how swift transfer works. I paid $35 Envato fee. But the total amount i received is less for $60 besides those $35. The withdrawal amount was a bit higher than $700. My bank has 0% fee for incoming transfers and told me that probably my transfer fee was doubled by the sender, transfer was made directly from Envato without an intermediary bank. Support replied me back with “It happens sometimes” and “the issue is on your side”. Well, not enough for me. Or that’s the normal fee for swift transfer?

I can understand your alarm at the additional fees but as I explained in my response to the support ticket, what I’ve seen happen before was that a financial institution may not be able to receive the funds directly and may have an intermediary bank which assessed those additional fees.

You should talk to your bank and have them do a trace to see where those funds may have been removed.

It also makes it more difficult to help resolve your issue when you’re posting in several different locations (2 forum threads and a support ticket). Please try and respond only to the support ticket to help us help you more efficiently.

Jami, sorry about that. I just wanted to find out if that has happened to me only and what’s the usual fee for it, because it was my first swift transfer. If you can help me to solve this issue, please remove this thread

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