What is Unified CM Serviceability?

The RisPort (Real-Time Information Port) service provides an API for querying the current connection status of phones, devices, and applications connected to Cisco Unified Communications Manager (Unified CM).

The Perfmon interface provides remote applications with performance information of Unified CM. Applications can retrieve the number of phones, gateways, or trunks currently registered, monitor services such as TFTP performance while phones download new firmware, and trigger alarms when performance thresholds are exceeded.

The Control Center interfaces within the Service XML library provide remote applications with the ability to obtain status information for all of the services running on a Unified CM Publisher and Subscriber. Applications can enable/disable, start/stop, and re-start services as needed.