Phone Surveys 2012

1.
Phone Survey 2012

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1.
Student Name

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2.
Phone Number

*
3.
Distance Course or Department

*
4.
Date

*
5.
Interviewer

Casper Edwards

Michelle Foreman

Amber Freeman

Corrine Harper

Mariam Hassan

Bryan Hendren

Christopher Smith

Rhea Wojcik

Jason Busbin

Matias Marabotto

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6.
Hi, _____________________________________, this is _____________ from the University of West Georgia. We are doing a quick phone survey with students who have taken online courses in order to improve our services. Would you please spend just a few minutes with me answering a few questions about your experiences as a distance student in _______ (department).

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7.
Did you receive advisement

I did not receive advisement

Online

Through email

By telephone

In person

Self-advised

Other

Other (please specify)

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8.
Please rate the advisement you received as a distance student?

Good

Needs improvement

I did not receive advisement

*If Needs Improvement checked, ask “in what way could the advisement for you have been improved?”

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9.
*If answered "I did not receive advisement": Were you aware advisement is available for all students, including online students?

Yes

No

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10.
Have you utilized admissions services offered by UWG to its online students?

Yes

No

Other (please specify)

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11.
Have you utilized tutoring services offered by UWG to its online students?

Yes

No

Comments

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12.
Have you utilized counseling services offered by UWG to its online students?

Yes

No

Comments

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13.
Have you utilized any other student services offered by UWG to its online students?

Yes (specify below)

No

Service Used:

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14.
Please rate the student services as you received as a distance student