FAQs

Ordering Online

How do I use the online store or place an order online?
Shopping with us is easy. We have designed our site to be as simple as possible, and hope you find it so. To begin shopping with us, here are some tips:

View our Collections and when you see an item you like, select a size from the drop down and press the "add" button.

Your shopping bag will show the number of items selected. Continue shopping.

When you are finished, click on the Wooden Soldier shopping bag in the upper right hand corner, to view and confirm your selection.

After making any changes, click on "Checkout" to finish.

Empty Basket

My basket always shows as empty when I click 'proceed to checkout'. Why is this?
Our store's systems need to place a small amount of data on your computer to identify you as a customer and to 'remember' your selected items. This data packet is called a "cookie". The Wooden Soldier does not save passwords or credit card information in cookies. Advertisers or other companies do not have access to The Wooden Soldier cookies.

If your browser is set to high privacy settings, or to disallow cookies, the shopping basket feature will not work. You are welcome to place you order by phone at 1-800-375-6002, or you can temporarily reduce your browser's cookie handling policy.

Preferred Browsers

What browser should I use to view woodensoldier.com and place an order?
The Wooden Soldier Web site is best viewed with Chrome 12.0 and above, Fire Fox 3.0 and above, Internet Explorer 9.0 and above, Safari 3.0, and Opera 12 and above. You can download the most current versions by clicking on the browser names.

These browsers have been tested on our site and should allow you to view the site most of the time. However, please note that with all of the computer/browser combinations, there are sure to be some bugs. In particular, if you are using Internet Explorer on a Macintosh computer, please consider using Firefox or Safari

Server Error Message

Why do I sometimes get a message that the server is busy, unavailable, or unable to locate the page when I try to view or place an order at woodensoldier.com?

The Wooden Soldier Web site receives quite a bit of traffic, especially during the holiday season! We attempt to balance our traffic load, but sometimes the demand exceeds our capabilities. Please be assured we are doing our best to meet your needs. We thank you for your patience.

If you receive a message about the server being unable to locate the DNS entry, please make sure you have typed in the correct Web site address, and try again. If you continue to have difficulties, quit the browser, relaunch it, and try the Web site address again.

Credit Card not Accepted

Why is my credit card number not accepting?
The most common problem is a keying error. Be sure to select the card type in the drop down menu and enter the number very carefully. Enter the numbers in the same order they appear on the card, without dashes, commas, or spaces.

If you use the numbers pad on your keyboard, be sure the Num Lock key is pressed. Make sure you have not typed a lowercase “L” for a “one” or an uppercase “O” for a “zero.” If you encounter an error page that asks you to re-enter the information, make sure you re-select the credit card type, and re-enter the number and expiration date. Credit card information is not stored until registration is complete.

Technical Feedback

How can I get additional feedback on my technical problem?
If the information provided here does not answer your particular question, please e-mail us at info@woodensoldier.com. To help us determine the source of your problem, please provide the following information in your e-mail:

The type of computer you are using (PC or Macintosh) and The operating system (Windows XP/7/8, Mac, Unix)

The Web browser you are using (Internet Explorer, Netscape, Firefox, AOL, etc.) including the browser
version number (8, 9.0, etc.) and Your Internet Service Provider

A detailed description of what happened, including the date of your visit to the Web site and if any specific error message you saw or noticed

Your e-mail address or number, indicating a preference for how you would like to be contacted

Our friendly Customer Service representatives should be in touch with you within 24 hours. However, response times may vary depending on the volume of e-mail. If you would like an immediate response, please call our toll-free Customer Service number at 800-375-6002 between 8:30 am to 7:00 pm EST, Monday through Saturday and Sunday 9:00 am to 7:00 pm EST.

Secure Shopping

Is the Wooden Soldier e-store shopping area secure?
At Wooden Soldier.com we take your security very seriously. We use the strongest available encryption technology to keep your details safe. Our secure servers are monitored 24 hours a day, 7 days a week to ensure that our systems and data are not compromised.

Order Processing Time

How long will it take to receive my order?
Orders within Continental United States will be delivered in 3 to 7 business days for In Stock Items. Orders placed through online are sent by Ground Shipping only. For orders outside Continental United States and International Orders, Please contact our friendly customer service.

Contact Information

How can I contact the woodensoldier.com?
It's easy to get in touch with us! You can e-mail at info@woodensoldier.com, call us at 1-800-375-6002 or write, all of our contact details are available on the contact us page.