Each complaint is prioritized for investigation according the seriousness of the situation. Complaints are investigated by the appropriate licensing section within our division except for adult care homes*. Investigations are unannounced to the facilities/agencies/homes, and complainant identifying information is not shared with the facilities/agencies/homes.

Provider Information

Residential mental health facilities, adult care homes and nursing homes need to display information for contacting the Complaint Intake Unit to be in compliance with various statutes/regulations.
This poster (PDF, 435 KB) may be used to display the required contact information.

Long-term care facilities (nursing facilities, intermediate care facilities for the mentally retarded and hospices that provide services in long-term care facilities) are required to conspicuously post, in an appropriate location, a notice for its employees specifying the employees' rights to file a complaint under Section 1150B of the Social Security Act. The notice must include a statement that an employee may file a complaint with the SA (Division of Health Service Regulation) against a long-term care facility that retaliates against an employee as specified above, as well as include information with respect to the manner of filing such a complaint. This poster (PDF, 475 KB) may be used to display the required contact information.