Sales

From initial lead, through to won contract, your Sales team will be able to work deals more effectively with Sugar.

Whether they are in the office or on the road, Sugar ensures that the sales person has access to all of the information and tools that they need to quickly qualify the opportunity, efficiently manage their sales activity, easily produce quotes and to report against forecast.

Service and Support

Knowing your customer is key to delivering great service. Sugar ensures that all of the information your service and support teams need is available on one page. It ensures they know who last contacted the customer, what was discussed, what products the customer has bought and their life-time value.

Mobile

Sugar lets you work smart and work anywhere. With dedicated apps for iOS and Android devices, Sugar ensures that you have up-to-date information wherever you are. Log calls directly to the Sugar, use built in mapping to get you to the customer’s office for that important meeting and then write up the outcome whilst on the train home.

Platform

Adapt the solution to your business – Sugar provides a complete platform, enabling you to configure the application to suit your unique business. Add your own fields, change the screen layouts, set up user based roles and access controls. Sugar provides the flexibility to define your own CRM solution.

Integration

Internationalisation

With support for multiple concurrent currencies, an interface that supports 33 languages, and support for various time-zone, date and currency formats, Sugar can support your whole enterprise world-wide.

Data Management and Backup

Data capture and quality rules ensure that your customer data is recorded accurately and at the most appropriate points in the business process. Import and Export features ensure that you can easily transfer information into and out of the solution. Full relational database backups are available when you ask for them.

Cloud Computing and Storage

Only Sugar gives you so much choice over how you deploy the application.

You can be up and running in a few hours by choosing our cloud deployment option, running Sugar as a full Software as a Service (SaaS) application. You’ll get ample storage space as part of your subscription.

Sugar can also be deployed on your own infrastructure, on a variety of server operating systems, running against a wide variety of database systems.