Rakuten Super Logistics is a service offered by Rakuten.com that allows us to manage the inventory provided to our warehouses by Rakuten.com Shop Owners.

This means that Rakuten.com handles the sales, shipping, returns, and any other customer service related to these items.

When you buy a Rakuten Super Logistics item, there is no need to contact the Rakuten.com Shop Owner!

If you are the customer of an item, you can contact us for any of your customer service needs instead of contacting the seller. This also includes arranging returns in accordance to the Rakuten Super Logistics Return Policy.

Look for the icon with the RSL initials next to eligible products that are part of the rakuten Super Logistics Program.

Product Attributes

To write a review of this item simply fill in the information below and click the "Preview button." While we would enjoy hearing your opinions on this item (good or bad), we do ask that you focus your comments on the item in question and refrain from using profanity or responding to other customer reviews.

1.On a scale of 1 to 5, with 5 being the best, how do you rate this item?

Durability

Appearance

Value

Overall Satisfaction

2.Write a headline for your review:* Please enter a title for your review* Please do not use HTML or <>

3.Write your review in the box below: (maximum of 500 words if possible)* Please enter a review* Please do not use HTML or <>* Your Review exceeded 4000 characters

4.Enter your name: (optional)* Please do not use HTML or <>

5.Enter your city and state: * Please enter your location* Please do not use HTML or <>

3/31/2015

Thank you for submitting your review.

We're sorry, we were unable to post your review at this time. Please try again later.

About the Seller

Seller Description

Toynk is a retailer of collectible toys, games and costumes.

Marketplace Guarantee Claim

Buyers should receive Marketplace items in the condition that they were listed. We ask buyers to first contact the seller to give them a chance to address any issues. If the seller does not respond or if the issue is not addressed to the customer's satisfaction buyers can rely on our Rakuten.com Marketplace Guarantee Claim which, covers the first $750 of every purchase...
read more

Returns Policy

Changed your mind? Doesn't fit? No worries! We have
an easy 30-day return policy. Upon receipt of your return, you will be refunded the value of the
merchandise. Original shipping is not refundable. Return shipping is the
responsibility of the buyer. Please allow 7-10 days to process your
return/exchange after the item is received by our Returns Department. Returns of 3 or more items are subject to a 15%
restocking fee. Refunds will be credited in the same form as they were paid. We
do not offer store credits at this time.

If you are exchanging for an item that has a higher value
than your return, one of our customer service representatives will call you to
request payment for the difference. Return shipping for exchanges is the
responsibility of the buyer, but we will not charge additional shipping for the
exchanged item.

Instructions:

Include your original packing slip and write reason
for return or exchange on the back

If you do not have it, write your full name, order
number, phone number, and reason for return/exchange

In the event the product that you purchase was damaged*,
defective, missing items, or if you receive the wrong item, contact
help@toynk.com or call 866-314-4981 within 5
days of the delivery date. We apologize for the inconvenience and we will help
to resolve your issue in a timely manner. *Please note that we do not
guarantee 'mint packaging' on collectibles and will not consider the item as
damaged.

All merchandise must be unopened and in its original
packaging to be eligible for return. Opened items, products where the
factory seal has been broken, or products without the original packaging will
not be accepted or credited.

Most costume items and clothing are eligible for
return or exchange if the following guidelines are met:

Costume returns/exchanges must include the complete
costume and its accessories in the original packaging. Missing costume
accessories or costume items returned without the original packaging will
not be accepted or credited.

Costumes/clothing must not show any sign of use; it
must be free of hair, smoke odor, soil, or any damage due to wear.

Shoes, costume footwear, and boots may be tried on
for fit, but must not show any sign of use. This also includes
boot-tops, shoe covers, and costume shoes.

Refunds will not be given if the inspected
merchandise does not meet any of the guidelines above.

The following items are only eligible for return
if they are unopened and in its original packaging:

Undergarments, socks, stockings, and hosiery

Artificial hair, prosthetics, fangs, or any other
prosthetic mouthpiece

If you need to return a costume for an exchange during
the busy Halloween season, it is suggested that you reorder the size/items that
you need immediately. Otherwise, it may take up to 3 weeks for the
return/exchange process to be completed. Contact customer service at
help@toynk.com so that they can make the
proper adjustments to your account. Please make sure to leave your full name,
phone number, your original order number AND your new order number. Return
shipping is the responsibility of the customer, but we will refund your cost of
shipping for the new order if you are returning/reordering for an exchange.

Shipping Info

When you order a Marketplace item, sellers ship items within two business days of the completed order. Shipping times for Marketplace items are as follows:

Standard Shipping: 3 to 9 business daysExpedited Shipping: 2 to 6 business days

If you have any questions regarding your Marketplace shipment we ask that you contact the seller directly. The seller's contact information can be found in the order detail located in your My Account or in the email we send to you confirming the purchase of this order...read more