My son left the Army officially on February 13, 2013. However,

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My son left the Army officially on February 13, 2013. However, he used his back leave time up until the 13th so was unofficially check off the base in December, 2012. All his official paperwork came here to his home in Califoria, but he never received his W2. While he was in the Army he could access all his tax information on their website, but now is unable to do that and has no idea who to contact to get his W2, and has been frustrated trying to speak to someone at the IRS that can understand the situation. Could it just be lost in cyberspace between the time he took leave and his actual discharge date? Any help to locate the missing W2 would be greatly appreciated.

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