Reviews of Consulate Health Care of Lake Parker

Nursing Home Reviews for Consulate Health Care of Lake Parker

I am a friend or relative of resident

I want to share my experience at Lake Parker. Its going to be a long one, but I hope those researching rehab/care facilities will take the time to read. Because I was in your shoes. I understand how much these reviews can affect your decision to send a loved one here. I did not HAVE a choice.
After a long hospital stay, my father was transferred to an "acute" care facility for further treatment and rehab. After a few weeks there, his insurance (Florida Blue) felt he no longer required that level of acute care and demanded that he be transferred to a facility that offered a lower level of care. As most of these type of facilities don't take Florida Blue, we were only left with Lake Parker as an option. I did my homework; I read all the reviews - and I was terrified! I didn't want to send my father there...but I had no choice.
Are the rooms a little bit run down? Yep. Would they benefit from remodeling? Yep. Were they short-staffed? Yep. But let me just say, NONE of that affected my father's care. The first few nights he was there, I didn't rest easily - mostly due to all the negative reviews. But once I saw how wonderfully my dad was treated, I relaxed. There was never a time my father had to wait when pushing the call button. A CNA or aide would appear almost immediately and NEVER made him feel like a burden. Do the nurses shuffle the more mundane tasks to the CNAs and aides - yes. But I can understand why. And let me say - despite being insanely busy, I watched as my father's nurse took time to "dance" with a mentally impaired resident who just wanted some company.
The rehab crew was amazing. They were optimistic and involved and made my father feel optimistic about his abilities. They got him walking, exercised his weak legs, and guided him through things like cleaning himself up and getting dressed - all struggles for my father with end stage COPD. They were wonderful with him. And my father thrived.
Just as he was making some great improvements, his health tanked. His lungs just couldn't handle it anymore. When they saw his oxygen levels dropping, they called us immediately. He refused to be sent to the hospital. He was tired and just wanted 'nature' to take its course. The doctors and nurses did everything they could to give him a fighting chance. But they were honest with us - without hospitalization, he most likely would not survive. Once it was clear that was the path he was on, they did everything they could to make him (and us) as comfortable as possible. My mother and I were there when he took his last breath yesterday afternoon. His death was not the fault of anyone at this facility, nor was it the lack of care. It was just his time.
After his passing, the staff jumped into immediate action. I cannot express how much their sweetness and care and so, so, so many hugs helped my mother and I through this. Even those who didn't directly treat my father were there for us. As we were waiting for the funeral home to collect my father, one of the aides brought over a cart with fresh fruit and snacks, cold water and juice and coffee. Just in case we needed anything or if anyone else stopped by to pay last respects. It was touching.
When the funeral home arrived to take my father, they closed all the doors to the rooms in his hall, as well as the door to the main entrance to the hall - as a final show of respect for my father. Not only that, but it was for the comfort of the other residents as well. So I have a really hard time hearing that these people don't care about their patients...because I saw that they do.
I can't express how much the care and comfort provided to my family helped. I can't say enough good things about these people. So please, don't let these negative reviews scare you away. I might not have had a choice regarding where my father was sent, but I'm sort of glad I didn't. I'm happy his last days were surrounded by people who cared.

I am a friend or relative of resident

This most definitely is not a place one would want to be taken for Rehab. The facility looks OK, but the rooms, furnishings, equipment, especially the bathrooms are horrible. For three days there was no soap in the bathroom for patients to wash hands. The sink leaked - was out of order for l week. Upper management can never be located for one to speak with. Place is much understaffed. Many of the staff that is there should be gone. Some were very rude to patient. The food was horrible.
Who ever heard of feeding sick people raw onion, tomato in mayo.? This is not a salad (?) for ill people. Beware

I am/was a resident of this facility

I spent nearly a month at this facility because I needed rehab after complications following open heart surgery. A few of those caring for me seemed to be competent, however I got the sense that key people in determining my care were not familiar with my medical history (a medication was ordered for me to which I was allergic). Some staff did not use basic cleanliness procedures. Furnishings were very sparse and uncomfortable. Equipment needed for my occupational therapy was broken and unavailable until my husband pitched a fit with the staff. At one point they were going to put me into an antiquated crank bed until I objected. Communication was extremely difficult to accomplish and then ignored. The facility was extremely understaffed, especially on weekends, and some staff members served in multiple positions. I signed a DNR, and when my daughter asked why I did that, I said I would be dead before they knew about it anyway, so why bother. Some of my caregivers were as attentive as possible given the circumstances under which they were working. However some were clearly there only to collect a check. Once in a while I would hear arguing in the hallway when someone didn't like being told to do their job. After I was finally cleared to be released and returned home, we made changes that should enable me to rehab at home in the future, if needed. Anything to avoid returning to a facility like this one!

I am a friend or relative of resident

This is a horrible place to take a loved one, I'm sorry I didn't find this website before taking my father there. If you walk through the halls it doesn't look too bad, but the room are horrendous. The beds are ancient, the dresser and nightstands are falling apart and the bathrooms have NO ventilation and are also falling apart. There is NO communication with management. We had to threaten to remove my father "against medical advice" before we could get them to release him. They try to keep them for the 20 days medicare will pay for whether they need to be there or not. RUN

I am a friend or relative of a resident

Consulate Health staff was very helpful, efficient, and professional. It was a good experience, and the facility was very clean. But I think they could improve on the food as sometimes it’s cold and hard.

I visited this facility

My sister stayed here for 2 months and she was not well taken care of at all. Nurses on night staff would unplug her call button and not check on her. Would leave her soiled for 3 plus hours! Wouldn't let my dog stay there! Poor quality all the way around.

I am a friend or relative of a resident

My mother had stayed at Consulate Health Care of Lake Parker, and it was not a very clean place. The facility was understaffed, and they did not seem to care about their clients. I talked to them and to the director. They knew they had a problem, but they could not fix it. So, I would not recommend this place to anybody.

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About Consulate Health Care of Lake Parker

Consulate Health Care of Lake Parker is a senior living provider in Lakeland, Florida that offers residents Nursing Homes. Contact Consulate Health Care of Lake Parker for more details on services and rates.

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