Education Coordinator

The mission of (c) Management, Inc. (CMI), is to provide trusted and dynamic management services for associations, foundations, and non-profits in the healthcare field. The Association of Community Cancer Centers, (c ) Management, Inc.’s largest client, is currently seeking an Education Coordinator to join its team of professionals.

The Education Coordinator will support the day-to-day operations of the Provider Education department and the full portfolio of live, web-based and print education project activities. Work closely within the Provider Education team to develop and implement supportive processes across the department. Cross-collaborates with all internal departments including: Policy, Corporate Relations, Communications, Marketing, Membership and Meetings to ensure all stakeholders are informed and consulted on deliverables.

S/he will work with external, contracted accredited provider(s) to ensure compliance with the relevant certification requirements for the provision of CE for physicians, nurses, pharmacists, social workers, and medical billers/coders for select live and enduring activities.

Additionally, the Education Coordinator will support project leads in processing payment requests for all project expenses and inclusion of all participant data in membership database for accurate final reporting to clients, members, and funders.

Duties and Responsibilities:

Manage and complete check request processing and tracking for the Provider Education department.

Oversee and execute data tagging for the Provider Education department.

Collect and maintain necessary documentation for all CE-certified activities.

Evaluate each CE-certified activity to identify areas for improvement and develop an action plan for implementation of any identified improvements.

Research new, cost-enhancing mechanisms for delivery of CE-certified education projects to members.

Develop synergies between departments as it pertains to CE-certified educational programs and maintain communication among stakeholders.

Serve as the department lead for the LMS and GoToWebinar platforms; coordinate workflows related to these products, ensure consistency across education portfolio. Assist and train Project Managers as needed to work with the software.

Support project leads to coordinate the logistical aspects of current education programs and meetings, for both ACCC and state society clients, working with vendors, subject-matter experts, Advisory Committee members and others.

Review education pages on the website and social media for accuracy and updates.

Serve as the department lead for the LMS and GoToWebinar platforms; coordinate workflows related to these products, ensure consistency across education portfolio. Assist and train Project Managers as needed to work with the software.

Actively participate in assigned CORE group.

Provide assistance and support for other CMI activities and staff as requested to maintain an informed, efficient and timely workflow.

Contribute ideas and suggestions for improving processes and procedures.

Complete additional administrative tasks as assigned.

Specifications:

The Education Coordinator works with internal and external parties to organize the various components needed to support implementation of education projects and meetings. Must be a team player with the ability to work independently and have outstanding relationship-building skills. The individual is able to support multiple projects and meetings simultaneously, engage membership and staff through effective and prompt action, meet required deadlines, produce high-quality material, and provide excellent customer service. Some overnight travel is required to attend meetings and provide on-site assistance; estimated at between 5-10%

The individual in this position is responsible for a broad variety of routine and non-routine activities and will have impromptu duties as assigned.

Demonstrate superior written and verbal communication skills, proofreading skills, and organizational abilities for extensive interactions with clients, industry leaders and vendors. Strong knowledge, and understanding of, CE for healthcare providers and fluency in the standards set by the relevant accrediting bodies (ACCME, ANCC, ACPE, NASW, AAPC). In addition to excellent customer service skills, the individual must be able to manage multiple projects and meetings simultaneously and produce high-quality materials within required deadlines. Proficient in Microsoft Office (Word, Excel, PowerPoint). Working knowledge of Abila/netFORUM and CVENT a plus.

Experience:

2+ years experience in project management, preferably in an association, an association management firm, or a healthcare firm. Experience working in adult education programming and with membership services is desirable. Experience in supporting meeting planning and onsite logistics a plus. Must be able to work independently and be team-oriented.