I booked an appointment at El Haijj for an eyebrow wax and bikini wax, based upon a friend's recomendation (I'm new to the area). I got there about 10 minutes early to check in. My appointment time comes and goes and I'm still waiting. About 15 minutes after my appointment time, I'm still waiting and the lady who has the appointment after mine checks in. This is not good. When I asked the receptionist what was going on, she said things were backed up and she would check. Another 10 minutes goes by and I'm still waiting! I again asked the receptionist what the issue was-she said they were really backed up, and she would check, and it should be just a few minutes. I inquired as to whether or not someone else was availible to preform the waxing services, and was told, yes there was-in 2 hours. Hmmm, no can do, I have another appointment after this one. About 5 minutes later the lady comes out to do my brows, which is about all I have time for at this point. She led me back and explained that they were really backed up today (no kidding) because people would get there and add stuff on to their services. Maybe it's because I'm from a big city and have crazy ideas about timely services, but it isn't supposed to work that way. You want to add on a massage to your haircut? Well, you should have booked it that way when you originally made the appointment. It's totally unprofessional to allow this to happen when there are customers waiting for their services.
Not to mention the quick, shoddy job she did on my brows-I had to go back and pluck when I got home.

Ugh, never again. And I would absolutely never recommend this place as well.

0

by shoequeen at Citysearch
September 11, 20081El Haijj Salon & Spa

What's the point of an appointment?

★☆☆☆☆

I booked an appointment at El Haijj for an eyebrow wax and bikini wax, based upon a friend's recomendation (I'm new to the area). I got there about 10 minutes early to check in. My appointment time comes and goes and I'm still waiting. About 15 minutes after my appointment time, I'm still waiting and the lady who has the appointment after mine checks in. This is not good. When I asked the receptionist what was going on, she said things were backed up and she would check. Another 10 minutes goes by and I'm still waiting! I again asked the receptionist what the issue was-she said they were really backed up, and she would check, and it should be just a few minutes. I inquired as to whether or not someone else was availible to preform the waxing services, and was told, yes there was-in 2 hours. Hmmm, no can do, I have another appointment after this one. About 5 minutes later the lady comes out to do my brows, which is about all I have time for at this point. She led me back and explained that they were really backed up today (no kidding) because people would get there and add stuff on to their services. Maybe it's because I'm from a big city and have crazy ideas about timely services, but it isn't supposed to work that way. You want to add on a massage to your haircut? Well, you should have booked it that way when you originally made the appointment. It's totally unprofessional to allow this to happen when there are customers waiting for their services.
Not to mention the quick, shoddy job she did on my brows-I had to go back and pluck when I got home.

Ugh, never again. And I would absolutely never recommend this place as well.

I live in the Washington, DC area where we spend at least $75-$100 on a good haircut and at least $110 on highlights. I love to come to el Haijj when I am in town to get my hair shampooed and blown dry because they do a great job and it costs a fraction of what I pay in MD or DC. I usually take my sister or a friend to get their nails done, because again, it costs so much less than in DC and they do a great job. The people who work there, other than the desk staff, are kind and "folksy" and not snobby. (The desk staff do tend to have their noses stuck up in the air.) But if you want great service, you have to be willing to pay for it.

I live in the Washington, DC area where we spend at least $75-$100 on a good haircut and at least $110 on highlights. I love to come to el Haijj when I am in town to get my hair shampooed and blown dry because they do a great job and it costs a fraction of what I pay in MD or DC. I usually take my sister or a friend to get their nails done, because again, it costs so much less than in DC and they do a great job. The people who work there, other than the desk staff, are kind and "folksy" and not snobby. (The desk staff do tend to have their noses stuck up in the air.) But if you want great service, you have to be willing to pay for it.

Went to this spa only because I had a gift certificate. Probably can't afford to pamper myself quite so much again... but a request to do so will remain on my wish list.
BUT, will absolutely continue to have my hair styled there. I'd been here in Huntignton, WV for 1 year with disappointing haircuts from 3 different salons before coming to this spa. Finally, I received a haircut to compare to what I was used to out west!!! What an awesome welcome gift!

Went to this spa only because I had a gift certificate. Probably can't afford to pamper myself quite so much again... but a request to do so will remain on my wish list.
BUT, will absolutely continue to have my hair styled there. I'd been here in Huntignton, WV for 1 year with disappointing haircuts from 3 different salons before coming to this spa. Finally, I received a haircut to compare to what I was used to out west!!! What an awesome welcome gift!

The manicure and pedicure are not worth the money! There was nothing special to justify the cost! My cuticles were not cut and there was not attention paid to my heels and or the dead skin on my feet!!!! Go to the mall they do a much better job and you save $25.

I had to come home and redo my hair, I looked so bad I had to put a hat on!

The manicure and pedicure are not worth the money! There was nothing special to justify the cost! My cuticles were not cut and there was not attention paid to my heels and or the dead skin on my feet!!!! Go to the mall they do a much better job and you save $25.

I had to come home and redo my hair, I looked so bad I had to put a hat on!

This shop is really clean and cute. But they are very expensive!! I would not have gone here did I not get A gift certificate. I was really impressed with how attentive they were. I did feel pampered and not rushed at all! I would recommend for someone who enjoys this sort of thing and can afford it. But I personally will not go here again as it costs a small fortune for the "total" spa experience. And it's on the shady side of town too. Not a great location to run an upscale business.

This shop is really clean and cute. But they are very expensive!! I would not have gone here did I not get A gift certificate. I was really impressed with how attentive they were. I did feel pampered and not rushed at all! I would recommend for someone who enjoys this sort of thing and can afford it. But I personally will not go here again as it costs a small fortune for the "total" spa experience. And it's on the shady side of town too. Not a great location to run an upscale business.

El Haijj is absolute luxury embodied. If you want to feel like a movie star but live in West Virginia and don't want to leave town, you can get your kicks here. El Hajj is expensive, don't think otherwise, but a day or 1/2 day of pampering and rejuvenation is probably worth the steep price. Parking is really convenient, too. Hey - you wouldn't want to be hassled about parking when you're off to the spa, would you? On the other hand, I wasn't as impressed with the creativity of the hair stylists, although I was perfectly happy with their competence. If money is no object, El Haijj is the place to spend an afternoon.

El Haijj is absolute luxury embodied. If you want to feel like a movie star but live in West Virginia and don't want to leave town, you can get your kicks here. El Hajj is expensive, don't think otherwise, but a day or 1/2 day of pampering and rejuvenation is probably worth the steep price. Parking is really convenient, too. Hey - you wouldn't want to be hassled about parking when you're off to the spa, would you? On the other hand, I wasn't as impressed with the creativity of the hair stylists, although I was perfectly happy with their competence. If money is no object, El Haijj is the place to spend an afternoon.

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