To support the effective and efficient setup of products (including qualifications, programmes, courses, CBAs) across Professional Qualifications, Professional Development, Apprenticeships and University.

To maintain the Product Catalogue with changes during the session as required, including but not limited to date or capacity changes, cancellations, and ad-hoc setting up of shadow courses.

Key Responsibilities and Accountabilities

To assist in setting up course products on relevant BPP systems, working closely with key stakeholders to ensure agreed deadlines are met.

To process any changes to capacity, location or date of courses, as well as any cancellations, ensuring such changes are communicated to relevant parts of the business.

To answer queries both by phone and email from internal BPP staff.

To maintain accurate records of all correspondence in regards to set up, ensuring there is a clear and consistent timeline and documented evidence of actions and communications.

To follow SOX-compliant procedures at all times

To assist in any data gathering/manipulation activity as required to support the successful setting up of course products.

To work with operations teams to build data in systems

To deal with queries, issues and other ad-hoc duties relating to Product Setup.

To deal with UAT and development of the grading and assessment functionality within BPP

To deal with attendance marking set up and administration

To be able to trouble shoot issues and investigate system behaviours

To perform any other reasonable duties as instructed by the Product Setup Manager.

Team Leadership

To oversee the work of the product Set Up team, ensuring work is appropriately delegated and that staff are appropriately deployed and, in particular, have the appropriate expertise and skill in the use of the any specialist software as required.

To manage staff resources throughout the year, planning for peaks and making sure the team is resourced correctly at all times.

To build and maintain a strong team ethos of professionalism, accountability and loyalty through application of coaching, performance, and general management skills.

To identify ongoing coaching and training needs of the team and ensure that these are met.

To maintain excellent professional working relationships with key stakeholders.

To deal with queries, issues and other ad-hoc duties relating to the University Scheduling team.

To deputise for the Product Set up Manager in respect of University Scheduling issues where necessary.

To perform any other reasonable duties as instructed by the Product Set Up Manager

Knowledge, experience and skills required

Essential

Well organised and self-disciplined with the ability to prioritise under pressure – sometimes to short deadlines.