Appointments

McAfee U.S. Army Health Clinic Prime enrollees may now make online Primary Care appointments thanks to a web–based Department of Defense Military Health System known as TRICARE On-Line (TOL). TOL is a secure web portal designed to increase access to care for authorized TRICARE beneficiaries. Now instead of waking up early to be the first caller, take your time to go online at your convenience, any time day or night, consult your personal calendar, and book your appointment at a time and day that is convenient for you. When you log in and Selectyour primary care provider, you will see a calendar with available appointments. Selectthe one that suits your schedule.

Local 674-3500 or Central Appointment Line 800-831-0919

Emergency Care

McAfee U.S. Army Health Clinic (MUSAHC) does not have an emergency room. For emergencies, dial 911.

Patient Rights and Responsibilities

McAfee Clinic Referrals and Consults Tracking

If your Primary Care Manager initiates a referral or consult for you, then it will be reviewed by the Specialty Service at William Beaumont Army Medical Center (WBAMC) to determine if the service is available within access to care standards. If the service is available, you should receive a call to schedule an appointment within five days, if not please contact the Central Appointment Line at 800-821-0919. Central Appointments is open 0645-1545, Monday – Friday. Consults and Referrals that are not activated within 30 days are administratively closed and will require your Primary Care Provider to enter a new consult/referral in order to be seen. If the services are not available at WBAMC, you will receive a letter from TriWest Health Care Alliance directing you to contact the doctor or provider identified in the letter to make your appointment. Please ensure you follow the instructions provided in the letter and if you would like to track the status of your network referral or consult, you may do so after completing the registration with TriWest Health Care Alliance, our TRICARE Network Partner. http://www.triwest.com/corporate/frames.aspx?page=/unauth/newsletters/T2U/february_07/track_authorizations.asp

CLAIMS AND BENEFITS

Military Treatment Facility claims and benefits questions or concerns may be addressed by speaking to a Health Benefits Advisor at (915) 569-2543/2354/2367. TRICARE Network claims and benefit questions or concerns can be addressed by calling 1-888-TRIWEST (874-9378) M-F, 8:00 a.m.-6:00 p.m. or beneficiaries may e-mail TriWest via secure Web mail at: https://secure.triwest.com/triwest/open/frames/sec_frame.asp?audience=corp