Loyalty FAQs

HOW DO I EARN LOYALTY POINTS?

Every cash wager earns you Loyalty Points, see the table below for the specific contribution of each game type. Wagers consisting of bonus and cash credits will earn Loyalty Points at the same ratio as the cash portion of your wager. Wagers consisting only of bonus credits do not count towards the loyalty program. You can earn EXTRA Loyalty Points through your tier bonus benefit and by playing specific games designated in our special promotions.

Game Type

Wagering required to earn 1 Loyalty Point

Reel Slots, Fruit Slots

3.30

Video Slots, Progressive Slots, Pai Gow Poker, Roulette

5.00

Blackjack, Video Poker, Poker

10.00

European Blackjack, Roulette Royale

33.00

WHAT IS THE DIFFERENCE BETWEEN TIER LOYALTY POINTS AND BONUS LOYALTY POINTS?

Your Current Points balance is made up of tier and bonus Loyalty Points. All eligible wagers earn tier Loyalty Points, which help you progress through the various tier levels of our loyalty program. All additional Loyalty Points earned from loyalty specials and tier bonuses are bonus Loyalty Points and do not count towards your tier progression. Both tier and bonus Loyalty Points have the same value for redemption purposes.

DO MY LOYALTY POINTS EVER EXPIRE?

Both tier and bonus Loyalty Points are valid for 90 days and must be redeemed before they expire.

WHAT IS A TIER ACCUMULATION PERIOD?

The tier accumulation period is a defined period of time during which you can earn tier Loyalty Points and progress to a higher loyalty tier. At any time during that period, you will automatically move up to the next tier as soon as you have earned enough Loyalty Points to qualify for an upgrade. Otherwise, at the end of the accumulation period, the number of tier Loyalty Points you have earned during that period will determine if you remain in the current tier or move to a lower tier.

WHAT CAN I DO WITH MY LOYALTY POINTS?

You can redeem them for bonus credits.

DO I LOSE MY TIER LOYALTY POINTS WHEN I REDEEM THEM?

All tier Loyalty Points earned during any single accumulation period are maintained in a running total. When Loyalty Points are redeemed, these are deducted from your Current Points balance but your running total of tier Loyalty Points for the current accumulation period remains unchanged. This running total is reset only at the start of the next accumulation period.

WHY CAN'T I REDEEM ALL MY LOYALTY POINTS?

Redeeming your Loyalty Points can only be done with a minimum balance of 200, and in increments of 200 Loyalty Points. For example, with a Current Points balance of 366, you would be able to redeem 200 Loyalty Points for 1 bonus credit and the remaining 166 would stay in your Current Points balance.