Cleveland Police Say They'll "Review" Handling Of Ramsey 911 Call After Public Criticism (InformationLiberation)I forgot it's also standard operating procedure for dispatchers to stay on the line with victims.

[...]Flask wrote that while the dispatcher followed department policies and procedures, "We have noted some concerns, which will be the focus of our review, including the call-taker's failure to remain on the line with Ms. Berry until police arrived on scene."

The dispatcher was not identified in the statement.

Of course, again because this is not a market, there is no market feedback mechanism, the dispatcher won't lose a cent, nor will his employer. If a private company was handling this call and treated one of their customers this way they would have issued a full apology and likely fired the man in question. People could switch providers and stop using the company's services, there would be actual consequences and it would hurt their bottom line. When the monopolist state gets called out for it's incompetence and terrible "service," they just say they'll "review" the incident to placate the public, then continue with business as usual.
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Chris runs the website InformationLiberation.com, you can read more of his writings here. Follow infolib on twitter here.