PETER LARS

Frequently Asked Questions

A Live Portrait is a photograph or image that has been linked to a video. When you use the free Live Portrait App to scan the photograph, the linked video will play on your smartphone. The Live Portrait platform is patent pending and was created by entrepreneurs Robert Nunn and Samuel Zaribian.

The magic happens when our software analyzes the printed image by creating a mathematical model based on shapes, lines, proportions, colors and other elements. It then matches the model against images already in Live Portrait’s database. When a match is found what you see is a 3D, mapped digital video playing on top of your print, living in the physical world.

The Live Portrait service is used by professional photographers, publishers, and content creators. They use Live Portrait, with their traditional printed images as a key, to ‘unlock’ a video that creates a more engaging experience.

Make sure that the photo you’re trying to scan is Live Portrait enabled. Our clients typically provide their customers app download instructions and some place the Live Portrait icon towards the bottom of the actual image. Our app does not work on photos that are not in our database and does not scan any type of barcode. Make sure the photo you’re scanning is well lit and try to minimize any glare or shadows, and your Internet or wireless connection is working properly. If you’re scanning a photo and see the “loading video” pop up but no video appears, it’s typically due to a poor Internet connection.

Our product is currently resold by photography print labs. The charge will typically vary depending on the size of your order. If you have an order involving multiple videos your photography lab will offer a rate that decreases on a sliding scale based on the volume of your order.

We will be launching a monthly membership program in February 2017. If you have a specific project or idea in mind that you’d like to implement using Live Portrait technology, please contact us and we’ll respond within one business day. If you have a single image you want to connect to a video you can also do it directly through our website. Please visit our dashboard login page to get started.

Photos scanned and videos viewed through our app are 100% owned by the content creator who uploaded the content into our system. We have a multi-tiered recovery plan that will be executed in the unlikely event that our company ceases to do business, to ensure that your videos will never be lost. We also encourage content creators to keep a copy of the videos they upload into our system.

We can provide a report showing the number of times your photo(s) have been scanned. Please send us an e-mail at support@liveportrait.com. Be sure to include the photolab or reseller name and order number.

Our company currently does not allow for white labeled apps for photographers. Our mission is for all photographers to benefit from the technology trends that are being set by companies such as Apple and Facebook. These companies are embracing the new “normal” that photos should move. Photographers that use our service are finding that consumers enjoy getting this new technology when purchasing a traditional print.