Customer Support Agent (Danish, Finnish, Swedish)

Paragon Europe, Malta is looking to recruit a Customer Support Danish or Finnish or Swedish for one of our clients in the I-Gaming sector. The Customer Support Agent will act as the frontline support for players in contact with the company for one of our clients. These vacancies are separate to applicants should know one of the above languages.

A typical day might include:

Giving support to Finnish or Danish or Swedish and English speaking customers via email, chat or phone.

Working with other departments to ensure customer queries are tackled in a correct and timely fashion

Assisting customers with their problems/queries and give the necessary support

Working closely with the team to reach targets

Upselling promotions

Strive to retain customers

Actively engaging with playing customers to increase their activity.

You are good at:

The Danish or Finnish or Swedish and English languages, both written and oral

Handling a stressful situation appropriately

Being a team player.

You also possess:

Previous experience in a Customer Support environment (in i-Gaming would be an asset)

Knowledge of customer support practices and principles

Excellent PC and internet skills

An analytical mind.

Paragon Europe is an innovative, international EU affairs, advisory, RECRUITMENT & compliance company with head offices in Malta and Brussels. From its inception, Paragon Europe has striven to realise excellence by competing with cutting edge peers in the ultra-competitive market of EU funding. Paragon Europe works with both private and public organisations, NGOs, universities, educational institutes and agencies offering various services related to European funded programmes such as Horizon 2020, Erasmus+, Youth Workers, COSME, PON/POR and more to supply the best workforce possible.