The shipping was lighting fast and they was easily contacted VIA email, and responded @ 6AM eastern time! The Paypal account creation and the entire transaction went as smooth as butter. He even refunded me a misplaced order (my fault, ordered the 3axis kit and i wanted the 4 axis board) within an hour, and had my new order shipped out that night. It pleases me to know that there are still amazing online business professionals such as Dave Rigotti, Owner of http://www.hobbycnc.com