What if I need transportation?

For emergency transportation services, call 911. If you need a ride to a healthcare appointment that is not an emergency, call (855) 253-6865, Monday – Friday, 8am-8pm, CST. Call TTY: dial 711 to access local provider.

Note: Please call at least 3 days in advance when possible.

How do I find a Dentist?

How do I enroll?

Call the Illinois Client Enrollment Services for information on joining or leaving the Humana Gold Plus Integrated (Medicare-Medicaid plan). They can be called at 1-877-912-8880 (TTY: 1-866-565-8576). They can be reached Monday – Friday from 8 a.m. – 7 p.m. Central time and Saturday from 9 a.m. – 3 p.m. Central time.

What are My Rights and Responsibilities if I decide I no longer want the Humana Gold Plus Integrated Plan?

Information on Requesting a Coverage Determination or Fast Coverage Determination

A coverage determination (sometimes called "coverage decision") is an initial decision we make about your benefits and coverage or about the amount we will pay for your medical services, items or drugs. We are making a coverage decision whenever we decide what is covered for you and how much we pay

How do I name someone who will represent me and be my advocate with the state and Humana?

If you are having trouble with understanding your benefits, would like to appoint a person to file a grievance, request a coverage determination, or request an appeal on your behalf, you and the person accepting the appointment must fill out this form (or a written equivalent) and submit it with the request. Your doctor or other provider may request a coverage determination, redetermination or IRE reconsideration on the enrollee's behalf without having to be an appointed representative.

Call the Illinois Client Enrollment Services for information on joining or leaving the Humana Gold Plus Integrated (Medicare-Medicaid plan). They can be reached at 1-877-912-8880 (TTY: 1-866-565-8576), Monday – Friday from 8 a.m. – 7 p.m. Central time. You can also go to their website at http://enrollhfs.illinois.gov/ (link opens in new window).

Call if you need us

If you speak Spanish, language assistance services, free of charge, are available to you. Call <Customer Care at 1-800-787-3311 (TTY: 711), Monday - Friday, from 8 a.m. – 8 p.m. Central time>. However, please note that our automated phone system may answer your call after hours, during weekends, and holidays. Please leave your name and telephone number, and we’ll call you back by the end of the next business day. The call is free. Visit Humana.com for 24 hour access to information such as claims history, eligibility, and Humana’s drug list. There you can also use the physician finder and get health news and information.

Limitations, copays, and restrictions may apply. For more information, call Humana Gold Plus Integrated (Medicare-Medicaid Plan) Customer Care or read the Humana Gold Plus Integrated (Medicare-Medicaid Plan) Member Handbook. This means that you may have to pay for some services and that you need to follow certain rules to have Humana Gold Plus Integrated (Medicare-Medicaid Plan) pay for your services.

Benefits, List of Covered Drugs, and pharmacy and provider networks, and/or copayments may change from time to time throughout the year and on January 1 of each year.

Copays for prescription drugs may vary based on the level of Extra Help you receive. Please contact the plan for more details.