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PA Bear [MS MVP] wrote:
> Why are the Automatic Updates and BITS services set to anything other than
> Automatic at all times?
>
> As only seven (7) of the nine (9) approved updates installed, one would
> assume that you'd see "Update is not allowed to download due to
> regulation"
> entries in windowsupdate.log for the other two (2) updates. See
> http://support.microsoft.com/kb/910340
>
> You should be able to install the remaining updates via Windows/Microsoft
> Update (WinXP) or running Windows Update manually (Vista) instead:
> Understand that by doing so, you're pushing all other Automatic Updates
> users further back in the queue (which may explain, at least in part, why
> Automatic Updates hasn't brought them in for you yet).
>
> If you feel one or more of the updates you've installed have caused
> problems:
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY
> in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is
> related
> to a Security Update and cite the update's KB number (e.g., KB999999).
>
> If your problem relates to a Cumulative Security Update for IE (e.g.,
> KB963027), call the above number and ask to be transferred to the
> "Consumer
> IE queue" (which is 47830).
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available
> through
> your usual support contacts.
>
> Jim Pivonka wrote:
>> My Automatic Updates routine: I have AU set to notify only. Upon
>> notification, after closing down what I am working on, I open Services
>> and
>> set Automatic
>> Updates, BITS, and Workstation to startup type Automatic. (Event log
>> always
>> runs; I do not recall why I started enabling Workstation during WU
>> sessions.)
>>
>> I then reboot the machine, verify that all three services have started,
>> and
>> open Control Panel > Automatic Updates. I select the option "Install
>> updates from the Windows Update Web site, and download and install the
>> updates.
>>
>> I do not recall the AU prompt including an "Install updates and restart"
>> option.
>>
>> The updates installed list I was able to retrieve includes only 7
>> updates;
>> the count of 9 may have included the two install actions which occurred
>> during the shutdown, but at any rate this is what I have retrieved:
>>
>> KB923561 Security Update XP kbid=923561 4/24/2009 7:13:54 PM
>> KB961373 Security Update XP kbid=961373 4/24/2009 7:14:06 PM
>> KB956572 Security Update XP kbid=956572 4/24/2009 7:14:30 PM
>> KB952004 Security Update XP kbid=952004 4/24/2009 7:14:43 PM
>> KB960803 Security Update XP kbid=960803 4/24/2009 7:14:52 PM
>> KB959426 Security Update XP kbid=959426 4/24/2009 7:15:02 PM
>> KB963027-IE7 Security U I E 7 kbid=963027-IE7 4/24/2009 7:15:33 PM
>>
>> If I get a different result from the Update History section of
>> http://windowsupdate.microsoft.com I will post that.
>>
>> Thanks very much for your help.
>>
>> PA Bear wrote:
>>> Is Automatic Updates (AU) set to the Automatic, the Download but Notify,
>>> or
>>> the Notify Only option (cf. http://support.microsoft.com/kb/306525)?
>>>
>>> Did the AU prompt include an "Install updates and restart" option?
>>>
>>> What are the nine (9) KB numbers for the updates which were installed
>>> (see
>>> Update History section of http://windowsupdate.microsoft.com)?
>>>
>>> Are you certain that WinXP SP3 hasn't been [installed] yet?
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>
>>>
>>> Jim Pivonka wrote:
>>>> On a Windows XP, SP2, machine I administer Microsoft Updates (9) were
>>>> successfully downloaded and installed on April 24, 2009. After
>>>> completion
>>>> of
>>>> these updates I was advised the machine had to be shut down and
>>>> restarted.
>>>>
>>>> On invoking shutdown the Windows interface directed me to turn the
>>>> machine
>>>> OFF instead of doing a shutdown and restart. When I did as directed,
>>>> the
>>>> machine then indicated it was "installing updates" - a process that
>>>> took
>>>> a
>>>> few minutes. Then the machine shut down completely.
>>>>
>>>> After restarting the machine it froze completely during user sign on,
>>>> after
>>>> reboot. Even the system tray clock froze - for 15 minutes, until I did
>>>> a
>>>> hard - count to 5 seconds - shutdown.
>>>>
>>>> The next startup sequence seemed normal - however I have had two
>>>> periods
>>>> of
>>>> temoprary virtual stops - mouse responsive, clock normal, nothing else
>>>> moving - which lasted more than 5 minutes. (Task manager would not load
>>>> during these periods, so I cannot report on system resource
>>>> utilization.)
>>>>
>>>> I regard this as a low priority "issue" but would like to know if other
>>>> users have experienced similar system responses? Can anyone tell me
>>>> what
>>>> causes the need for a complete shutdown, and install of updates during
>>>> this
>>>> shutdown process?
>>>>
>>>> Is this behavior by Windows after an MS update expected and "normal"?
>>>> I've
>>>> never seen it before.