U.S. Bank COVID-19 (CORONAVIRUS) INFORMATION

Get help adjusting to the COVID-19 pandemic.

If you’ve been financially affected, you’re not alone. We have solutions that could help you during this difficult time.

We’re temporarily changing our branch operations.

To help protect the health of our customers and employees, we have temporarily reduced operating hours at all branches. As of March 19, we decreased lobby services in many areas and are encouraging our customers to use our drive-up instead. If you have questions about local branch hours, please check your branch location page.

A letter from our Chairman, President and CEO, Andy Cecere

“We are all adjusting to a new reality that seems anything but normal. Our entire team has rallied around each other, our customers and our communities, and it is a tremendous honor to work with them as we fight this pandemic. We stand together, and we are focused on keeping people healthy and safe – personally, professionally and financially.”

Mortgage assistance

If the COVID-19 pandemic has affected your ability to pay your mortgage, we may be able to help. We’re offering assistance programs that may allow you to suspend payments for up to 180 days with no late fees.

IRAs and retirement accounts

Those affected by the COVID-19 pandemic can withdraw up to $100,000 without penalty from IRAs and other retirement accounts. Also, the rules for contributions and distributions for 2020 have changed. Please consult your tax advisor.1

The MSLP provides credit to small- and medium-sized businesses that have been affected by the COVID-19 pandemic. Eligible companies can use an MSLP federal loan to cover general business expenses, including payroll and operations.

Mortgage assistance

If the COVID-19 pandemic has affected your ability to pay your mortgage, we may be able to help. We’re offering assistance programs that may allow you to suspend payments for up to 180 days with no late fees.

We’ve temporarily reduced pricing on new U.S. Bank Simple Loans. Instead of $12 for auto pay and $15 for manual pay, you’ll pay $6 for both auto pay and manual pay per $100 borrowed. Borrow between $100 and $1,000 with no hidden fees.

Savings withdrawal limits removed

Reflecting regulatory changes made by the Federal Reserve, we are removing the limit on the number of withdrawals and transfers our customers may make from their U.S. Bank savings and money market accounts. We have also suspended fees related to excessive withdrawals.

U.S. Bank credit cards

Helpful COVID-19 pandemic resources

Learn ways to minimize the effect of the COVID-19 pandemic on your long-term finances. Get help understanding your options during a medical hardship, adjusting to the loss of your job, avoiding predatory scammers and more.

The MSLP provides credit to small- and medium-sized businesses that have been affected by the COVID-19 pandemic. Eligible companies can use an MSLP federal loan to cover general business expenses, including payroll and operations.

Zelle® for your business

Savings withdrawal limits removed

Reflecting regulatory changes made by the Federal Reserve, we've removed the limit on the number of withdrawals and transfers our customers may make from their U.S. Bank savings and money market accounts. We have also suspended fees related to excessive withdrawals.

U.S. Bank business credit cards

Navigating the COVID-19 pandemic

Many small business owners are wondering how to survive the long-term consequences of the COVID-19 pandemic. We have resources to help you understand ways to protect your business and your employees. From SBA programs to weekly market updates, let us help you through this crisis.

The MSLP provides credit to small- and medium-sized businesses that have been affected by the COVID-19 pandemic. Eligible companies can use an MSLP federal loan to cover general business expenses, including payroll and operations.

During this time of uncertainty and market volatility, we want our clients and investors to know we're here to support them. For information and the latest market news from U.S. Bank, please visit usbank.com/marketnews. If you have additional questions or need help, contact our U.S. Bancorp Investments Advisory Center at 800-871-6250.

Get immediate assistance.

We are actively looking for ways to help customers who have been financially impacted by COVID-19. Below you’ll find a few products that may be of help. If you need additional support, please call us at 888-287-7817.

Personal banking

Our U.S. Bank Visa Platinum Card has a 0% intro APR2 on purchases and balance transfers for 20 billing cycles, and thereafter a variable rate, currently 13.99% to 23.99%.

Simple Loan:3 Pay $6 per $100 borrowed, down from $12 (auto pay) /$15 (manual pay) per $100 borrowed. Customers can borrow between $100 and $1,000 with no hidden fees and repay the loan in three equal monthly payments. This product is available in online banking and our mobile app.

Personal Loan:4 You may borrow from $1,000 to $4,999 for terms up to 48 months with a reduced APR of 2.99%. This product is available in online banking, our call centers and our branches.

The U.S. Small Business Administration (SBA) is offering low-interest federal disaster loans for businesses impacted by COVID-19. SBA disaster assistance loans are processed directly by the SBA Office of Disaster Assistance.

Wealth Management and investor support

During this time of uncertainty and market volatility, we want our clients and other investors to know we are here to support them. For information and the latest market news from U.S. Bank, please visit usbank.com/marketnews. If you have additional questions or need help, contact our U.S. Bancorp Investments Advisory Center at 800-871-6250.

U.S. Bank and their representatives do not provide tax or legal advice. Your tax and financial situation is unique. You should consult your tax and/or legal advisor for advice and information concerning your particular situation.

Subject to credit approval and program guidelines. SBA loans are subject to SBA eligibility guidelines. Certain restrictions apply to refinancing options and are subject to program terms. Refinances of existing SBA loans are excluded.

Financing maximums and terms are determined by borrower qualifications and use of funds. U.S. Bank and its representatives do not provide tax advice. Consult an advisor regarding a particular financial situation. Credit products are offered by U.S. Bank National Association.

Prepaid Cards are issued by U.S. Bank National Association pursuant to a license from Visa U.S.A. Inc. or Mastercard International Incorporated. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. Member FDIC.

To be eligible to apply for a U.S. Bank Simple Loan, applicants must have an open U.S. Bank checking account with recurring direct deposits. Other eligibility criteria may apply. Eligibility is non-transferable. Loan approval is subject to eligibility and credit approval.

Loan payment example: If you borrow $400 and select automatic payments, your fee will be $24. You’ll pay back a total of $424 in three monthly payments of approximately $141.33 each. Your total cost to borrow (annual percentage rate) will be 35.64%.

A lower finance charge may apply for active duty service members and dependents. Some additional restrictions may apply. Simple Loan is a high-cost-loan and more affordable options may be available. See usbank.com for options.

Installment loans are offered through U.S. Bank National Association.

Deposit products offered by U.S. Bank National Association. Member FDIC.

As of March 13, 2020, the fixed Annual Percentage Rate (APR) for loan amounts under $5,000 is 2.99%. Minimum loan amount is $1,000 and loan terms range from 12 to 48 months, with no additional discount for automatic payments from a U.S. Bank personal checking or savings account. The Consumer Pricing Information brochure lists fees, terms, and conditions that apply to U.S. Bank personal checking and savings accounts. This brochure can be obtained by visiting a U.S. Bank branch or calling 800-872-2657.

Loan payment example: on a $4,999 loan for 48 months, monthly payments would be $110.63 and APR of 2.99%. Loan approval is subject to credit approval and program guidelines. Interest rates and program terms are subject to change without notice.

To send money to an eligible business, a consumer must be enrolled with Zelle through their bank’s mobile app or enrolled in the Zelle app with a deposit account. Eligible businesses are not able to enroll in the Zelle app with a debit card and cannot receive payments from consumers enrolled in the Zelle app using a debit card. Terms and conditions apply. Please refer to the Digital Services Agreement for more information.