Virgin Media issues
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Page 4

I use their XL broadband which is one down from the SuperHub, and it works fine with my Netgear router. My dad who has the SuperHub has had no end of trouble from his. The wireless is shite, and the Packet Management seems to knock his xbox/laptop offline all the time.

I think they advise to turn off the firewall and IP flood prevention (/detection?) in most cases, thought I'm not sure if that's gonna help with your problem. I'd ring and say that you either want a modem to replace your hub, or you'll be cancelling - you have the benefit of a bargaining chip Just don't let it stretch out beyond your trial period.

monkehhh wrote:
I think they advise to turn off the firewall and IP flood prevention (/detection?) in most cases, thought I'm not sure if that's gonna help with your problem. I'd ring and say that you either want a modem to replace your hub, or you'll be cancelling - you have the benefit of a bargaining chip Just don't let it stretch out beyond your trial period.

I'm not sure what VM have done, but newsgroups are basically unusable for me now. At best I'm getting 280 kbyte/s, even with encrypted connections. I can only assume that they're traffic shaping over certain sets of ports. Seems so strange to see torrents running considerably faster. =/

First time ever for an extended period of time. Always a modem reboot would fix it but is been down for around 12 hours now.
They can't get me an engineer until Monday either... :/
5 days without broadband. What the fuck am I going to do...

/punches 3G in the face

Could be a good time to ask for a free speed upgrade...

Seriously though what am I going to do... Portal SP is only 5-5 hours. /o\

The guy on the phone (who I must say was excellent and extremely helpful, and British (well Scottish)) said he was looking at the data on coming from my modem and he said it was "low power" from the Box/station thing.

Nothing he could do on the phone, and he offerd an engineer to come Friday and I have spent the last two days working from home (well 1.5 days if you count the downtime ) so I said I would need to square another day at home of with work, boss isant in tomorrow so I asked for a weekend slot but he only had Monday. It wasn't until later that I realised we all have Friday off work anyway. /o\
/twat

They took my number and if an earlier slot becomes available they will call.

They've been complete crap for me too recently, two weeks of it slowing to a crawl and then going off completely. Reboots were useless and then it would magically work hours later for a short period.

The helpline was fairly hopeless as well. Sent three engineers over, all of whom had differing ideas as to what the problem was... A new modem? no. Loose wires in the inlet box? no. Try removing the splitter box? Nope. One of them said something about the house being at the end of the line rather than being in a circuit, whatever that means.

The last guy threatened dig up the pavement to replace the cable. It came back on not long after he left and its been fine this past week.

I'm guessing this "Superhub" is the combo router/modem that has the cable plug straight into the back. Girlfriend has it and has nothing but drop with dropping out, slowing right down and just generally being shit.

I've got the separate modem and router and only had one outage in the last two years. Just cause it's two things in one doesn't mean it's better.

Interesting - I was offered the Superhub as part of an upgrade last week but rejected it for fears of this sort of shit. Stuck with a 20MB connection as that's OK with my existing modem (and D-Link wireless router). Could get 30MB for no extra money if I take the Superhub.

Lads/ladies any help ?
For the past couple of months (maybe longer) every time I log into/onto the internet at home I manage to get on, but 95% of the time I get a disconnection at some point (totally random as to when or a particular site) it normally happens only once and then it is ok for the rest of the day...Once I turn off and start again of course.

The last week or so it has happened more and more, in fact yesterday I could not even connect, every page/site I tried to open, did not want to know,the error message stated DNS I think. I also got thrown off live 4 times (Slim, wireless connection) today likewise no joy the first 5 times I switched on pc and or 360, got conected on both 360 and virgin media in the end, and then it disconnected me once again.

I have a Virgin media chap coming out tomorrow, just wondered if you guys had any thoughts.
Thank you

We've been having that happen since we moved in here Duff, generally only every couple of days, but still a bit annoying. Never thought to do that m_w, so cheers for the tip, I'm moving out in a week though so I don't really care about it now!

My modem couldn't connect last night.
Got on the blower and they did some diagnostics and cam to the conclusion that I needed a new modem and would send me one. I'll be sorry to see the old Motorola SB3100 go. Its done sterling service over the last 11 years.

Are Virgin quick when it comes to delivering new modems?
How long will I have to browse EG on a Blackberry with a dodgy GPRS signal?

When I upgraded to 20 meg they sent me a smaller replacement cable modem to replace my SB-2100, the box I was supposed to return it to them in was too small so I kept it. It always did a good job and I'm glad I still have it on a shelf.

As for replacements, they normally send them out pretty quickly, you should get it within a day or so.

Ugh my connection is driving me nuts! I can't connect to certain sites such as BBC sport a lot of the time and have to use a proxy but it's sloooow. I tried turning my modem off and on again but that didn't work.