Venue Details

Directions

Entry to the Venue:There are two (2) public entrances to the venue, Main East Gate and West Gate.The Main East Gate is located on the northeast side of the venue, next to the Shadbolt Centre. Ticketmaster "Will Call" is located at this entrance.All patrons picking up tickets from Will Call and those with tickets can access the site at this gate.

Anyone picking up tickets from the Deer Lake Ticketmaster Will Call box office at the Main Gate must ensure they have the matching credit card used to purchase the tickets, picture i.d. and the confirmation number of the ticket order. To help with a smooth and quick entry process, please have your tickets available and ready for scanning at time of entry.

Check out these pages for more info on various delivery methods:Print at Home: http://www.ticketmaster.ca/h/print-at-home.htmlTicket Transfer: http://www.ticketmaster.ca/transferMobile Entry: http://www.ticketmaster.com/ticketfastmobileentryinfo/

The West Gate is located on the northwest side of the venue. This entrance is restricted to ticket and Print at Home holders only.

Both entrances feed from Deer Lake Avenue off Deer Lake Parkway or Canada Way. Signs will point patrons in direction of site access.

Drop off: A drop-off zone will be designated in the Deer Lake Ave. stalls directly across from the North Lot at the Shadbolt Centre for the Arts until 9:30pm. Deer Lake Ave will be closed to all traffic between 9:30pm and 11pm.

Parking

Parking in and around Deer Lake Park is limited. Utilizing transit, carpools, or bicycles to attend events is encouraged. Bike racks are located on site.

Bicycles will not be permitted inside the site, but bike racks will be available near the Main Gate and the West Gate on a first come, first served basis. Owners must provide their own locks and leave bicycles at their own risk.

Parking at Deer Lake Park, Shadbolt Centre and associated buildings will be restricted to production and emergency vehicle parking only on the day of show. However, limited sections of the Shadbolt Centre’s North Parking Lot will be available for vehicles displaying official SPARC (handicapped) parking decals on a first come, first served basis. There will also be limited parking available in the North Parking Lot for motorcycles and scooters, based on a first come first served basis. Please access this lot by coming westbound from Deer Lake Avenue and Canada Way.

Handicapped Permit ParkingFor vehicles displaying the official handicapped parking permit (SPARC), limited parking will be available in the Shadbolt Centre's North Parking lot on a first come first served basis. Vehicles must access this area from the east end of Deer Lake Ave at Canada Way (by Esso gas station).

Public TransportationTRANSITThe following bus routes service the Deer Lake Park area and include stops at Lougheed MallBrentwood Mall and Metrotown:110 Lougheed Stn/Metrotown Stn123 New West Stn/Brentwood Stn129 Metrotown Stn/Edmonds Stn136 Lougheed Stn/Brentwood Stn144 SFU/Metrotown Stn - includes stop at Shadbolt Centre and connects to the Millenium Skytrain Line at Sperling/Burnaby Lake Station, and the Expo Line at Metrotown Station.

The closest bus loop to the site is located at Burnaby City Hall.For further transit information, please ontact Translink at 604-953-3333 or click on “Trip Planner” at www.translink.bc.ca

TAXIDrop off / Pick Up Zone: A drop-off and pickup only zone will be designated in the Deer Lake Ave. stalls directly across from the North Lot at the Shadbolt Centre for the Arts.

IMPORTANT NOTICE: During large scale events in Deer Lake Park, there may be a last minute decision to temporarily halt bus service on Deer Lake Ave. This decision is made by RCMP in collaboration with transit authorities and may not be passed on right away to event staff in order that the public can be advised. In most cases, Translink posts an “Interruption of Service” notice on the bus stops in question on Deer Lake Ave. If you arrive at the bus stop and wait for a specific bus that is late to arrive or there are many others waiting at the stop , chances are the service has been temporarily interrupted. We would like to suggest that you walk over to the bus loop at Burnaby City Hall. Proceed west on Deer Lake Ave. to Deer Lake Parkway and turn north (right) to City Hall bus loop.

From 3:00 PM until 9:30pm on show day, there will be one way traffic access onto Deer Lake Ave from the east or off of Canada way (there will be one way traffic heading West only). Traffic coming onto Deer Lake Ave. will enter at Canada Way and Deer Lake Ave. (by the Burnaby Village Museum) and proceed west with the option to exit at either Century Park Way or Deer Lake Parkway. There will be no access from Deer Lake Parkway onto Deer lake Ave (West Side of the concert site) during this time. Bus service will continue in both directions until 9:30pm.

Between 9:30pm and 11:00pm, Deer Lake Ave will be closed to all traffic, between Sperling Ave and Deer Lake Parkway. During this time, bus service will also be interrupted on Deer Lake Ave. and riders for routes along Deer Lake Ave will be required to walk north to bus stops located on Canada Way.

Accessible Seating

A designated Accessible Seating area for any patrons requiring wheelchair, ADA or special seating consideration will be located on site. Accessible Seating tickets can be purchased by phone at 1-855-682-6736

If you have already purchased a regular ticket for this show and require an Accessible Seating ticket, please contact Live Nation at 604-683-4233 or westerncanadahelp@livenation.com with your ticket order confirmation number.

For vehicles displaying the official handicapped parking permit (SPARC), limited parking will be available in the Shadbolt Centre's North Parking lot on a first come first served basis. Vehicles must access this area from the east end of Deer Lake Ave at Canada Way (by Esso gas station).

The designated Accessible Seating area is located at the North East end of the concert bowl. While both main entrances are wheelchair accessible, use of the Main East gate is recommended.

While there will be a designated staff member available to provide some assistance if needed, Accessible Seating patrons who require an attendant are encouraged to purchase an Attendant ticket from Ticketmaster. There will be 1 Attendant permitted per Accessible Seating ticket permitted in the designated seating area.

Re-entry to and from the Accessible Seating area is permitted, but patrons are asked to keep their Accessible Seating ticket or voucher with them in order to re-access the area. Wheelchair accessible toilets are located next to the platform

Children Rules

Please note: Child Policy may vary for different events. For Live Nation events, children aged 10 and under are welcome to attend for free when accompanied by a ticket-holding adult. Exceptions may apply, please visit the venue website for more information.

Ear protection is strongly recommended for children.

Miscellaneous

First Aid:Designated First Aid tents are located on both the east and west sides of the site.

Food and Beverages:A variety of food and beverage options will be available on site. Outside food and beverages, aside from empty personal reusable bottles with water, are not permitted on site. There will be a free water station on the concert site where concertgoers will be able to refill their bottles.

Alcoholic Beverages:Alcoholic beverages can be purchased from the on-site beer garden, located at the north end of the park near Shadbolt Centre.Only 2 drinks can be served per person at one time.As required by law, ANYONE appearing under 40 years of age will be asked to produce 2 pieces of Government Issued ID.ID must have name, date of birth, photo and signatureDAV (Drinking Age Verified) wristbands are available upon arrival, and at the point of purchase for drink tickets. DAV wristbands must be worn by anyone consuming alcohol.

Pets are not permitted on site, the only exceptions are working animals (ie. guide dogs for the blind).

Personal empty reusable bottles are allowed

Bags will be subject to search at the gate prior to entrance.

Deer Lake Park is a general admission, lawn-seating environment with no reserved seats. No lawn chairs of any design will be permitted on site.

Blankets are welcome.

Lost and FoundIf you misplace an item at this event, please speak to local security staff at the East gate, while on site at the show. After the day of the show, please contact westerncanadahelp@livenation.com for inquiries about missing items.

LitterDeer Lake Park is located in a residential area. Please respect our neighbours by keeping this area clean and placing all trash or recycling in the bins provided around the site.

WeatherAs Deer Lake Park is an outdoor venue, please be prepared for all weather conditions. The show will happen - rain or shine!