Important BAT Considerations

Before you use BAT to configure call pickup groups, review the following information:

•When you add call pickup group settings for the first time, you can create a CSV file through BAT.xlt or create a custom, text-based CSV file.

•To update call pickup group settings, you can edit an existing CSV file or create a custom, text-based CSV file.

•Designate a single line for each pickup group name (and corresponding setting). For example, use the following format when you enter information for pickup groups:

–(Pickup Group Name, Pickup Group Number, Partition, Other Pickup Group Name-Member1... Other Pickup Group Name-Member10)

–Marketing,7815,Part1,Marketing,Managers,Training

•When you add new pickup groups, you must complete all required fields like the pickup group name and pickup group number. If the procedure specifies an entry as mandatory, you must provide the information in the file.

•Deleting information from a file and leaving the information blank does not remove the information from the Cisco Unified Communications Manager database; in other words, a blank value does not overwrite an existing value in the database. Updating the values overwrites the existing value in the database.

Creating a CSV File by Using BAT.xlt

To create a CSV file for call pickup groups by using BAT.xlt, perform the following procedure:

Procedure

Step 1 The BAT.xlt file exists on Cisco Unified Communications Manager server; however, you normally do not have Microsoft Excel installed on the Cisco Unified Communications Manager server. In that case, you must copy the file from the Cisco Unified Communications Manager server and move it to the local machine, which must have Microsoft Excel installed.

Editing an Existing Call Pickup Group CSV File

You update existing codes by manually updating an existing CSV file in Notepad or by creating a new file in Notepad.

Perform the following procedure:

Procedure

Step 1 To edit an existing CSV file where you previously inserted call pickup groups information, download the appropriate CSV file from the first node of the Cisco Unified Communications Manager cluster. For more information see the "Downloading a File" section on page 2-2:

Step 2 In Notepad, open and edit the existing CSV file; delete existing settings, add new call pickup groups, or update existing settings by using the text-based representation in Table 53-1.

For example, to update a call pickup group CSV file, you may enter Marketing,,,Marketing,Managers,Training, where Marketing is the mandatory pickup group name. Marketing, Managers, and Training are the other pickup group names associated to the pickup group Marketing.

Caution You can change any part of an existing record, but you must include the pickup group name. When you update the Pickup Groups, existing Other Pickup Groups will be disassociated. Do not leave Other Pickup Group as blank fields. Enter all Other Pickup Groups, that you want to associate with Pickup Group, continuously.

For this mandatory field, enter a unique call pickup group name of no more than 50 alphanumeric characters.

Pickup Group Number

For this mandatory field, enter a pickup group number of no more than 24 digits that the user will enter to pick up incoming calls.

Partition

Choose a route partition to which the directory number (pickup group number) belongs.

Note The directory number (pickup group) can appear in more than one partition.

Note The combination of Pickup Group Number and Partition should be unique.

This field is optional.

Other Pickup Group Name-Member(x)

Enter the name of the other pickup group to be associated with the new pickup group. This optional field allows each pickup group to be associated with maximum of ten other pickup groups.

Using BAT to Update the Cisco Unified Communications Manager Database

To update the Cisco Unified Communications Manager database, you must insert the call pickup group CSV file in BAT. To update the database, perform the following procedure:

Before You Begin

Before you can update Cisco Unified Communications Manager, you must create or edit a call pickup group CSV file and upload it on the first node on the Cisco Unified Communications Manager server. See the "Uploading a File" section on page 2-3

From the drop-down list box, choose the call pickup file that you want to insert.

Override the existing configuration

This check box applies if you are updating pickup groups for existing settings.

Checking this check box overwrites the other pickup group name- members with the information that is contained in the file that you want to insert. If you do not check the check box, an error, which writes to the log file, indicates that the other pickup group name already exists; therefore, no updates occur.

Note For each pickup group, ensure the combination of Pickup Group Number and Partition is unique.

Note While updating pickup groups, Pickup Group Number and Partition values will be ignored and existing Other Pickup Groups will be disassociated.