Policies

Standard Warranty

Customer satisfaction is our primary and foremost goal at SSL Systems . To achieve that, we have gathered a team of experts to answer all and any questions and concerns our valued customers may have. They can be contacted via phone 805.751.4853, 8:30 am-5 pm PST or open a support TICKET.

Also, eSUPPORT is available on our website where we provide the latest news, information and FAQ on our products. It is frequently updated with the “Latest Download Files”, and, the “Latest Knowledge-base Articles”.

We take pride in the quality of our products and we attest to that by offering one year warranty both for parts and labor.

30-Days Service Policy

If your product fails within 30 days of purchase, SSL Systems will gladly pay for both ways shipping, to repair or replace your unit. In this case you need to contact us within 30 days of purchase to obtain return authorization number. We use ground shipping with tracking number.

1-Year Free Parts & Labor

SSL Systems stands behind all our products with free parts and labor for 1-year from your date of purchase.

All SSL Systems products are warranted for period of one year from the date of purchase against defects in materials and workmanship. The warranty is for repair or replacement at the sole discretion of the selling dealer.If we choose to replace your product, we may replace it with a new or reconditioned unit of the same or similar design. Customer is responsible for freight charges incurred to return the product. For all other countries contact our technical support. You must send a copy of the original invoice with date of purchase. Please enclose a letter stating the problem you are having with the product, your daytime phone number, and your return shipping address (no P.O. Box please). Please contact our technical support to receive a Return Authorization number (RA#) before sending your item.

Please enclose a letter stating the problem you are having with the product, your daytime phone number, and your return shipping address (no P.O boxes). Please Contact us to receive a Return Authorization number (RA#) before sending your defective item.

This warranty does not cover any unit subject to abuse, neglect, incorrect wiring, water and/or physical damage, any repair or modification performed by someone other than a SSL Systems repair technician. Any damages resulting from legal action for breach of expressed or implied warranties shall be limited to the cost of the original purchase price of the unit. As a condition of this warranty, it is agreed that the remedy provided in this document is the sole remedy under this warranty. All liability for coincidental damages is excluded. The purchaser agrees to retain the original proof-of-purchase for establishing the effective date of this warranty. Should SSL Systems or an authorized dealer replace your product under warranty, this replacement shall be considered a transaction under the original warranty, and does not extend the original warranty period. This warranty is non-transferable.

Free Extended Warranty

When you purchase directly from soundstormlab.com, one of our “Authorized Platinum Online Dealers” or purchase AND have your product professionally installed by an authorized SSL dealer you qualify for a free extended warranty on the SSL product you purchased as shown below:

Mobile Video & CD and DVD Receivers: 3 Years Total

(This includes all in-dash, flip down overheads, headrest monitors and DVD players)

SSL will extend the warranty for an additional two years, three years total, directly to the original consumer.

Woofers, Speakers, ATV/UTV and Motorcycle Sound Systems: 3 Years Total

SSL will extend the warranty for an additional two years, three years total, directly to the original consumer.

Amplifiers: 6 Years Total

SSL will extend the warranty for an additional five years, six years total, directly to the original consumer.

Other Electronics and Accessories: 1 Year Total

There is No Extended warranty available on these items.

Terms and Conditions: Any purchase made from a web site other than soundstormlab.com or an Authorized Platinum Online Dealer will only receive the standard one year warranty. The extended warranty is valid only on purchases made and shipped within the US and covers parts and labor to repair only. The online extended warranty program cannot be combined with the Installation Extended Warranty program. The online portion of this program is effective as of 3/14/2015. Any purchase made prior to this date will not qualify for this program. All other conditions of original warranty apply.

To get service on any product that falls under the Extended Warranty call 805.751.4853, 8:30 am-5 pm PST or open a support TICKET. The original or copy of dated purchase and installation receipt is required to validate the warranty and a statement of the problem with the product is needed.

30 Day Returns

You can return a new, unused product within 30 days of the date of purchase and we will happily refund the purchase price less than original shipping charges.
It’s easy to return a product:

Log into your account or call (877) 412-7467 to initiate a return.

An email will be sent to you with instructions for returning your product.

Ship your unused product, in its undamaged original packaging, to the address identified in our email.

Please Note:

Original shipping fees will not be refunded.

You are responsible for return shipping the products back to us and all costs involved. We recommend using a track-able, insured shipping method to be sure the product arrives undamaged.

Product must be returned complete with all undamaged original box, packing and included accessories and paperwork in new condition.

Please be sure to box and pack the return so it is protected during shipping.

A minimum of 15% up to 50% restocking fee will apply to return items depending on the condition of the product and packaging when received.

Any product returned that is not in new, unused condition will be returned to you at your expense.

No Sales Tax [except California]

Since SSL Systems headquarters and warehouse are located in California, Sales Tax will be applied to your order if it is shipped to a California address. There will not be any sales tax charge for shipments out of California.

Shipping Policy

How can I get free shipping?

If you’re in the continental United States (48 States), your shipping is FREE on all orders.

The following conditions and restrictions apply:

Free Shipping carrier, [UPS Ground, USPS or any other] will be chosen at SSL’s sole discretion.

Free Shipping does not include any expedited shipping methods.

Additional shipping charges will apply for all orders outside of the continental United States (48 States).

Shipping fees, if any, will be noted at checkout.

Shipping fees are non-refundable if full or part of the order is returned.

Due to limitations and money exchange we don’t ship to some regions outside of the continental United States. See International shipping policy below.

Shipping fees are subject to change without notice.

To improve shipping times to our valued customers, our items are assigned for shipment based on the closest inventory location. Due to this, some items in the same order may have arrive in more than one shipment.

You are responsible to pay the shipping charges on all returns.

A minimum of 15% up to 50% restocking fee will apply to return items depending on the condition of the product and packaging when received by SSL.

When will my order arrive?

We will notify you of your estimated delivery date after your order is shipped.

Shipments are made within one business day after your order is approved and paid before 3:00 PM PST, Monday through Friday. Delivery times are subject to holiday delivery schedules, inclement weather and acts of nature. There will not be any processing or shipping of orders on weekends and national Holidays.

Shipping times outside of the continental United States may vary based upon the delivery address post office and custom hold.

Due to an increase in order volume during the holiday[s], online orders will be shipped within two business days.

Will you ship to an address other than my billing address?
We’re happy to ship your order to an address that is different than the billing address on file with your credit card provider. In order to avoid delays, we do ask that you call the credit card provider and add the alternate address to your account. Taking this step prior to placing your order helps us to ship your order quickly with minimal delays.

APO/FPO and PO Box address.

Unfortunately, at this time we do not ship to APO,FPO or PO boxes.

International and U.S. Territory Shipping
Online orders can be delivered almost anywhere worldwide. To be sure, check the product[s] shipping cost as you checkout. The shipping cost will be displayed after you enter your shipping information and before the final checkout. If your country is not listed at checkout, your order cannot be delivered there. All product and shipping costs are show in US Dollars and your final cost will take into account the current Currency Exchange Rate.

Tax and duty fees may be charged by your country when your order arrives. Those additional charges are your responsibility.

You agree to indemnify, defend, and hold harmless Quivers, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys’ fees) that arise from your use of any of Quivers’ services.

Payment Policy

Place Orders and Pay Online

SSL has proudly chosen Quivers to execute all online transactions. Quivers is the provider of eCommerce solutions to over 1000 branded manufactures globally. The Quivers shopping service makes it easy to find and order the special products you need. When you order and pay online, their intelligent system immediately starts working to ensure a safe, secure checkout to allow you to receive your products as soon as possible.

We do not accept credit card numbers delivered by email. You should never send credit card numbers by email, as this is not a secure practice.

The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you.

We cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.

Price and/or Description Changes

All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.

When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.

Order Questions or Changes

Quivers, is the order-processing partner of more than 1000 branded manufacturers and large retailers. Quivers handles communications and customer service for consumers on behalf of the brands and retailers that we represent.

If you have recently placed an order using the Quivers shopping service and need information about us or would like to change your order, there are a number of ways to contact us. If you have explored the links on the Your Account page but still need assistance, use the links to email or contact Quivers Customer Service using our Help center at https://support.quivers.com/en/support/home

Refunds, Credits and Balances Due

As soon as the fulfiller receives and processes your return, we will notify you via email. Your refund will be credited to the same financial institution that you originally paid for your purchase within 10 business days of the time that you receive the email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution’s billing cycle.

Damaged Items

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order packing list.

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.

Limits of Responsibility

We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.

Errors on Our Site

Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. SSL reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.

If your payment has already been processed for the purchase when your order is cancelled, SSL will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

If you are not fully satisfied with your purchase, you may return it in accordance with SSL’s Return Policy.

We reserve the right to modify or cancel the terms and conditions of these policies at any time without prior notice. Any modification will be effective immediately upon posting of the modified terms and conditions on www.soundstormlab.com.

Privacy Policy

PLEASE READ THE FOLLOWING PRIVACY POLICY CAREFULLY. WHEN YOU USE THIS WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THE POLICIES, TERMS, AND CONDITIONS SET FORTH HEREIN.

ONLINE PRIVACY POLICY

SSL International (hereon referred to as B.I.G.) and its subsidiary companies respect the privacy rights of our online visitors and recognize the importance of protecting the information collected from you. We have adopted a corporate wide Online Privacy Policy (“Privacy Policy”) that guides how we collect, store, and use the information you provide online. Please note that this policy applies only to sites maintained by B.I.G. and its subsidiaries, and not to websites maintained by other companies or organizations to which we link.

INFORMATION COLLECTION AND USE

Our primary goals in collecting personally identifiable information are to provide you with the product and services made available through our website, including, but not limited to, service and sales transactions, to communicate with you, and to manage your registered user account if you have one. We may use the information you provide to deliver customized content and offers to you, which include special promotions, product information, loyalty programs, and sales. We may also use the information to address problems with our website, products, or services, to protect the security of our website and our business, and to improve our customer’s experience.

INFORMATION COLLECTED UPON REGISTRATION

If you desire to have access to certain restricted sections of our website, you will be required to become a registered user, and to submit certain personally identifiable information to B.I.G. This happens in several instances, such as when you create an account to purchase products or services, or you opt-in to receive marketing materials and information. Personally identifiable information that we may collect in such instances may include your IP address, full name, password, email address, city, time zone, telephone number, and other information that you decide to provide us with, or that you decide to include in your public profile.

USE OF CONTACT INFORMATION

In addition, we may use your contact information to market to you, and provide you with information about, our products and services. If you decide at any time that you no longer wish to receive such information or communications from us, please follow the unsubscribe instructions provided in any of the communications.

OPT-OUT OPTION

At any time, you may “opt-out” of receiving e-mail marketing materials by sending us an e-mail with “unsubscribe” as the subject to [email protected]. You may also call us directly at 805-751-4853. You will also be able to find an “unsubscribe” link in every e-mail communication you receive. Please note that non-marketing e-mails, such as order confirmations, will still be sent to you.

PRIVACY OF CHILDREN

We do not knowingly collect or use any personal information from children (minors younger than 13). If you are a parent and believe we may have inadvertently collected such information from your child, please notify us immediately by sending an email to [email protected].

LOG DATA

When you visit the Site, our servers automatically record information that your browser sends as Log Data. This Log Data may include information such as your IP address, browser type or the domain from which you are visiting, the websites you visit, the search terms you use, and any advertisements on which you click. For most users accessing the Internet from an Internet service provider, the IP address will be different every time you log on. We use Log Data to monitor the use of the Site and of our Service, and for the Site’s technical administration. We do not associate your IP address with any other personally identifiable information to identify you personally, except in case of violation of the Terms of Service.

COOKIES

Cookies are small files downloaded to your computer to track movements within websites. We use cookies and other technologies to passively collect demographic information, personalize your experience on our site and monitor advertisements and other activities. We may link cookie information to personal information regarding what items you have selected for purchase, or to track pages you have viewed, and to build your shopping cart. We also use cookies to deliver content specific to your interest and to monitor website usage. Some of our sites use an outside ad service to display ads. These ads may contain cookies. Our ad companies collect cookies received with banner ads, and B.I.G. does not have access to this information. Please note that this Privacy Policy covers the use of cookies by B.I.G. only and does not cover the use of cookies by any advertisers.

Disabling cookies that are necessary for website’s proper operation may result in the web page not loading, or not operating as expected. Disabling cookies that remember your preferences or analytics, will prohibit us from providing you with relevant information. If you disable all cookies (including the essential ones), then you won’t be able to access all parts of our website.

OTHER TECHNOLOGIES

Other technologies used include clear GIF’s and IP address logging. Clear GIF’s, also known as web bugs, beacons, or tags, are small graphic images placed on a web page, web-based document, or in an e-mail message. Clear GIF’s are invisible to the user because they are typically very small (only 1×1 pixel) and the same color as the background of the web page, document, or e-mail message. We do not use clear GIF’s to collect personal information about you. However, we may use clear GIF’s to capture statistical usage information for our web pages, features, or other elements on a web page. We may correlate this information to a user to personalize user experience or for statistical analysis of user experiences on our web pages.

OTHER SOURCES

We may obtain information from other sources, including social networks that you use to connect with us. This may include information provided by you to these networks, such as name, username, contact information, demographic information, and interests. This may also include data that can be publicly observed through social media and other forms of online activity.

We are only responsible for the privacy policy contained on our own website. At times, we may have links to other sites or apps contained on our website that have different privacy policies from our own. You acknowledge that B.I.G. is not held responsible for any site that is not a B.I.G. property.

CHANGES TO THE POLICY

We may occasionally update this privacy policy due to changes in the law or in the services we offer. If you’ve opted-in to our mailing list you will receive notification of major updates. All changes will be added to this document. Please check back regularly.