topic Re: Blue Planet 2 HLG - No Samsung in TVhttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/370743#M6709
<P>I will do the questionnaire as well if it appears for me, will definitely be putting all no's into the answers.</P>Thu, 04 Jan 2018 17:52:47 GMTdaleski752018-01-04T17:52:47ZiPlayer HLG/UHD HDR on Samsung’s J and K Series TVshttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/339023#M5519
<P>So, of the nigh on 400 TVs supported in BBC iplayer for the Blue Planet II &nbsp;HLG episodes none are from Samsung. Oh joy.&nbsp;</P>
<P>...</P>
<P><EM>Moderator edit: Original thread title was "Blue Planet 2 HLG - No Samsung". With the OP's permission, the title was changed on 12/03/2018 to accurately reflect the dominant theme of the thread as it has progressed. If the reader would like to know more about the HLG format, please check out the BBC's page and&nbsp;FAQ's on it here:&nbsp;<A href="http://www.bbc.co.uk/rd/projects/high-dynamic-range" target="_blank">http://www.bbc.co.uk/rd/projects/high-dynamic-range</A> Thank you, AntS.</EM></P>Mon, 12 Mar 2018 12:46:47 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/339023#M5519ewanstancarr2018-03-12T12:46:47ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/339790#M5536
<P>Hi</P><P>&nbsp;</P><P>Odd you say that as Samsung TVs are showing as supported on the BBC iPlayer info page for Blue Planet.</P><P>&nbsp;</P><P><A href="https://www.bbc.co.uk/iplayer/help/latest-news/blue-planet-II-uhd" target="_blank">https://www.bbc.co.uk/iplayer/help/latest-news/blue-planet-II-uhd</A></P><P>&nbsp;</P><P>Regards</P><P>&nbsp;</P><P>Phil</P>Tue, 05 Dec 2017 18:24:30 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/339790#M5536Phil122017-12-05T18:24:30ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/339835#M5538
<P>Phew, when I looked much earlier could have sworn Samsung not listed. Must have been updated or just muppetry on my part. Thanks&nbsp;</P>Tue, 05 Dec 2017 19:27:04 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/339835#M5538ewanstancarr2017-12-05T19:27:04ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/339843#M5539
<P>Sadly my 2016&nbsp;<SPAN>UE55KS7000 not listed :-(</SPAN></P>Tue, 05 Dec 2017 19:35:31 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/339843#M5539ewanstancarr2017-12-05T19:35:31ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/340288#M5545
<P>My TV MU6500 is listed, but I can't even watch iPlayer in SD as it always shows an error when I select a program to watch.</P><P>I am not hopeful for 4K! (for a while at least)</P>Wed, 06 Dec 2017 10:57:32 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/340288#M5545loftygit2017-12-06T10:57:32ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/340534#M5549
<P>No 2016 TVs listed&nbsp; :(</P><P>I thought that all 2016 TVs got the HLG update?</P>Wed, 06 Dec 2017 14:37:22 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/340534#M5549Tezz2017-12-06T14:37:22ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/340672#M5553
<P>Well yes..Samsung stated last year that they would &nbsp;supper HLG via an update. Not like Samsung to let us down is it: famed for its keenly focussed customer service.. not. Paid a lot for my&nbsp;<SPAN>UE55KS7000 so would be narked to have no hlg support&nbsp;</SPAN></P>Wed, 06 Dec 2017 17:42:52 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/340672#M5553ewanstancarr2017-12-06T17:42:52ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/341516#M5575
<P>What..no pre 2017 Samsung 4K UHD tv's to receive Blue Planet 2 HLG. Not what I was expecting when I bought mine in November 2016. Surely they will update....there are <U>other</U> tv manufacturers who will take my money next time I am in the market.</P>Thu, 07 Dec 2017 15:44:41 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/341516#M5575terryo2017-12-07T15:44:41ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/341870#M5582
<BLOCKQUOTE><HR /><LI-USER uid="465168"></LI-USER> wrote:<BR /><P>What..no pre 2017 Samsung 4K UHD tv's to receive Blue Planet 2 HLG. Not what I was expecting when I bought mine in November 2016. Surely they will update....there are <U>other</U> tv manufacturers who will take my money next time I am in the market.</P><HR /></BLOCKQUOTE><P>&nbsp;</P><P>I did think we 2016 KS users would be on the list by now.</P><P>Looks like samsung has dropped the older TVs altogether...</P>Fri, 08 Dec 2017 07:08:30 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/341870#M5582Tezz2017-12-08T07:08:30ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/341923#M5585
<P>Ironic really given they were the first / only manufacturer at the time who said their sets at the time (2016) could &nbsp;HLG with firmware upgrade. "Could" maybe the operative work ie not Would. Maybe in 2020. My recent experience with Samsung through my TV and previously Samsung s2 watch (still no Samsung pay) has left a bitter taste in my mouth. Eventually their star will fall and their poor customer service will be a key factor&nbsp;</P>Fri, 08 Dec 2017 09:00:57 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/341923#M5585ewanstancarr2017-12-08T09:00:57ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/342035#M5589
<P>It seems loyalty is a one way street as far as Samsung are concerned. This will come back to bite them.</P>Fri, 08 Dec 2017 10:56:43 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/342035#M5589terryo2017-12-08T10:56:43ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/342084#M5591
<BLOCKQUOTE><HR /><LI-USER uid="465168"></LI-USER> wrote:<BR /><P>It seems loyalty is a one way street as far as Samsung are concerned. This will come back to bite them.</P><HR /></BLOCKQUOTE><P>There is one thing I think Samsung may not have thought of and that is the 2015 European Consumer Regulations. It clearly states that an item has to met its description&nbsp;as advertised, if not it is classed as miss selling under those regs ( it's worth reading as it is laid out in normal speak not law speak ). I returned a Samsung JS8000 that when I asked if it was fully HDR and was told at Curries that it was, and then found a few months later it could not play Netflix HDR, after some argument over miss selling and a threat of court I received a full refund.&nbsp;</P><P>Same here, if any one bought a Samsung 2016 TV and had read that article&nbsp;anywhere ( &nbsp;I saw it in What HI FI) and it influenced&nbsp;your decision and you can show that article,&nbsp;then you would have a case of miss selling under those regs. The regs are there to protect us against any company makeing false claims about&nbsp;their products in any forum &nbsp;( don't know&nbsp;how some face creams get away with it ).&nbsp; So Samsung I will be posting this everywhere&nbsp;I can think of, if you do not honour you promise to update 2016 TV's with HGL update. It will not cost you anything as there are no royalty fee's for HGL, and you do not really want to show how greedy you are as a company if you do not up date us, which will also show and how you treat your customers.&nbsp;</P><P>&nbsp;</P><P>If you agree please thumbs up me.</P><P>&nbsp;</P><P>Paul</P>Fri, 08 Dec 2017 11:33:21 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/342084#M5591paul11112017-12-08T11:33:21ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/342096#M5593
<BLOCKQUOTE><HR /><LI-USER uid="375633"></LI-USER> wrote:<BR /><P>Hi</P><P>&nbsp;</P><P>Odd you say that as Samsung TVs are showing as supported on the BBC iPlayer info page for Blue Planet.</P><P>&nbsp;</P><P><A href="https://www.bbc.co.uk/iplayer/help/latest-news/blue-planet-II-uhd" target="_blank">https://www.bbc.co.uk/iplayer/help/latest-news/blue-planet-II-uhd</A></P><P>&nbsp;</P><P>Regards</P><P>&nbsp;</P><P>Phil</P><HR /></BLOCKQUOTE><P>Sure you do not work for Samsung?</P><P>The list mentions nothing about any 2016 TV's!</P>Fri, 08 Dec 2017 11:36:58 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/342096#M5593paul12772017-12-08T11:36:58ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/342098#M5594
<BLOCKQUOTE><HR /><LI-USER uid="196598"></LI-USER> wrote:<BR /><P>No 2016 TVs listed&nbsp; :(</P><P>I thought that all 2016 TVs got the HLG update?</P><HR /></BLOCKQUOTE><P>What hi fi had an article last Summer saying that all 2016 TV's would get the update. Are Samsung reneging&nbsp;on that promise, surly not.</P>Fri, 08 Dec 2017 11:38:52 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/342098#M5594paul12772017-12-08T11:38:52ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/342106#M5595
<BLOCKQUOTE><HR /><LI-USER uid="465168"></LI-USER> wrote:<BR /><P>What..no pre 2017 Samsung 4K UHD tv's to receive Blue Planet 2 HLG. Not what I was expecting when I bought mine in November 2016. Surely they will update....there are <U>other</U> tv manufacturers who will take my money next time I am in the market.</P><HR /></BLOCKQUOTE><P>I have written a reply about misselling&nbsp;under the 2015 European Consumer law and as Samsung said they were updating 2016 TV's and they do not, that is miss selling and you are entitled&nbsp;to a full refund. That is from you retailer who must be concerned over this.</P>Fri, 08 Dec 2017 11:41:48 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/342106#M5595paul12772017-12-08T11:41:48ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/342112#M5596
<P>Look at the 2015 European Consumer law about miss selling. To imply that it could or will do something at it can not is miss selling under the regs, and as such you can ask for a full refund, from the retailer qouting the regs. Have a look at them just search goole for them and know you rights.</P>Fri, 08 Dec 2017 11:47:33 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/342112#M5596paul12772017-12-08T11:47:33ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/342149#M5603
<DIV>This says that Samsung all their 2016 TV's will have software update for their 2016 models. That is also classed as advertising and certainly helped make mt decision to but a Samsung!</DIV><DIV>&nbsp;</DIV><DIV>This&nbsp;</DIV><DIV><A href="http://www.trustedreviews.com/opinion/hybrid-log-gamma-what-is-it-2947378" target="_blank">http://www.trustedreviews.com/opinion/hybrid-log-gamma-what-is-it-2947378</A></DIV><DIV>&nbsp;</DIV><DIV><P>This was in trusted reveiws in Dec 2016</P><P>&nbsp;</P><P><SPAN>HLG is currently included in the ITU-R&nbsp;</SPAN><SPAN class="skimlinks-unlinked">BT.2100</SPAN><SPAN>&nbsp;specification for programme production and exchange. It’s expected to be ratified into the DVB specification before the end of the year, at which point broadcasters and screen manufacturers can begin to firm up road maps. But where does that leave TV buyers in the meantime. Can you expect 4K screens bought today to be firmware updateable?&nbsp;</SPAN><BR /><SPAN>&nbsp;</SPAN><BR /><SPAN>We put out a call. Understandably, currently TV manufacturers have little to say on the subject as yet. Only Samsung, out of all those polled, maintained that all its UHD HDR 2016 models could be firmware updated to support HLG. “All of Samsung’s 2016 HDR TVs will be firmware upgradeable to support Hybrid Log-Gamma broadcast HDR once it is widely available,” we were told emphatically.</SPAN><SPAN><BR /></SPAN></P><P>&nbsp;</P><P><SPAN>Read more at <A href="http://www.trustedreviews.com/opinion/hybrid-log-gamma-what-is-it-2947378#qFEXGXyYaYjuoUs7.99" target="_blank">http://www.trustedreviews.com/opinion/hybrid-log-gamma-what-is-it-2947378#qFEXGXyYaYjuoUs7.99</A></SPAN></P></DIV>Fri, 08 Dec 2017 12:36:00 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/342149#M5603paul12772017-12-08T12:36:00ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/342156#M5605
<P><SPAN>Funny how LG and Panasonic are both showing support for their 2016 (Panasonic 2015) models.</SPAN></P>Fri, 08 Dec 2017 12:43:03 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/342156#M5605paul12772017-12-08T12:43:03ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/343799#M5628
<P>I purchased my 2016 model TV as it supported all these technologies, I'm very disapointed to hear it isn't planned to support HLG.&nbsp; Considering this is a future technology, its only a matter of time before more services start to use this.</P><P>&nbsp;</P><P>There appears no technical reason why Samsung wont add support for this and I'm interested if people are going to take them to court for not adding a feature as promised to customers.</P>Sun, 10 Dec 2017 21:02:35 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/343799#M5628Simon20002017-12-10T21:02:35ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/343882#M5630
<P>The iplayer article also states that the Samsung models listed require firmware update :</P><P><STRONG>"Please note that Samsung devices listed are awaiting an imminent firmware update to support our UHD streams and may not be updated in time for the release of Blue Planet II in UHD on Sunday 10 December".</STRONG></P><P>&nbsp;</P><P>I recently purchased MU6400&nbsp; model which is listed and certainly cannot access the HDR UHD yet, am on Beta version of Iplayer but have also checked the standard one just in case. I've heard of a few with other makes who have got it fine and I can play HLG content on Youtube.&nbsp; No update coming up via support&nbsp; for me anyway.&nbsp; &nbsp;I've been pretty impressed with the TV but bit of a mess on this issue!&nbsp; &nbsp;Whilst I have Skyq their version on catch up is the standard dynamic range UHD.&nbsp;</P>Sun, 10 Dec 2017 23:29:43 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/343882#M5630JAMES45782017-12-10T23:29:43ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/344001#M5632
<P>I would love to know what samsung is up to.they have lost 40% of their marketshare in TVs this year alone.</P>Mon, 11 Dec 2017 08:20:06 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/344001#M5632Tezz2017-12-11T08:20:06ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/344021#M5633
<P>What is so annoying is Samsung were bragging to the world last year that all their 2016 UHD models would get an update&nbsp;to enable HGL support. It is not only outrageous that they do not seem to be&nbsp;honouring that, but I think will constitute&nbsp;a&nbsp;breach of the Oct 2015 European Consumer Regs for miss selling, and as I have mentioned before any person who bought a 2016 Samsung UHD, and knowing about this update may now feel they have been miss sold, and are entitled to a full refund from their retailer for miss selling.</P>Mon, 11 Dec 2017 08:42:19 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/344021#M5633paul11112017-12-11T08:42:19ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/344250#M5635
<P>No access from my Q7F either, even though it played the previous 4-minute Planet Earth HLG trial (no longer available) perfectly. Ironic that Samsung TV's were not listed as compatible for the previous trial: now they are listed,&nbsp;but won't play anything!</P>Mon, 11 Dec 2017 10:51:00 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/344250#M5635northbay2017-12-11T10:51:00ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/344269#M5636
<P>Hi</P><P>&nbsp;</P><P>The same here, I posted elsewhere about it, as there is a note on the BBC iPlayer page that states:</P><P>&nbsp;</P><P><STRONG>Please note that Samsung devices listed are awaiting an imminent firmware update to support our UHD streams and may not be updated in time for the release of Blue Planet II in UHD on Sunday 10 December.</STRONG></P><P>&nbsp;</P><P>They had better get a move on as they only have 30 days before we lose it off iPlayer.</P><P>&nbsp;</P><P>Regards</P><P>&nbsp;</P><P>Phil</P>Mon, 11 Dec 2017 10:58:29 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/344269#M5636Phil122017-12-11T10:58:29ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/344275#M5637
<BLOCKQUOTE><HR /><LI-USER uid="271714"></LI-USER> wrote:<BR /><P>What is so annoying is Samsung were bragging to the world last year that all their 2016 UHD models would get an update&nbsp;to enable HGL support. It is not only outrageous that they do not seem to be&nbsp;honouring that, but I think will constitute&nbsp;a&nbsp;breach of the Oct 2015 European Consumer Regs for miss selling, and as I have mentioned before any person who bought a 2016 Samsung UHD, and knowing about this update may now feel they have been miss sold, and are entitled to a full refund from their retailer for miss selling.</P><HR /></BLOCKQUOTE><P>&nbsp;</P>Mon, 11 Dec 2017 11:00:57 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/344275#M5637paul11112017-12-11T11:00:57ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/344292#M5639
<P>Hi</P><P>&nbsp;</P><P>But they haven't said they will not get an update (at this time anyway), and even the 2017 models don't have the update yet despite being on the BBC iPlayer list, so clearly they have fixes to make.</P><P>&nbsp;</P><P>Perhaps the update will arrive later, and Samsung have prioritised their 2017 models to get the working HLG first, and the fix will be back ported to the 2016 models&nbsp;afterwards.&nbsp; It may mean the 2016 models miss Blue Planet in UHD, but these things happen, first world problems and all that.</P><P>&nbsp;</P><P>Regards</P><P>&nbsp;</P><P>Phil</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P>Mon, 11 Dec 2017 11:08:15 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/344292#M5639Phil122017-12-11T11:08:15ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/344311#M5641
<BLOCKQUOTE><HR /><LI-USER uid="375633"></LI-USER> wrote:<BR /><P>Hi</P><P>&nbsp;</P><P>But they haven't said they will not get an update (at this time anyway), and even the 2017 models don't have the update yet despite being on the BBC iPlayer list, so clearly they have fixes to make.</P><P>&nbsp;</P><P>Perhaps the update will arrive later, and Samsung have prioritised their 2017 models to get the working HLG first, and the fix will be back ported to the 2016 models&nbsp;afterwards.&nbsp; It may mean the 2016 models miss Blue Planet in UHD, but these things happen, first world problems and all that.</P><P>&nbsp;</P><P>Regards</P><P>&nbsp;</P><P>Phil</P><P>&nbsp;</P><P>They are saying that the 2017 models will get an update but they are also saying in that email that there no plans for the 2016 models. Why not comfirm what they promised last year about this update to the owners of 2016 models. It was promoised in an article I read in What hi fi that they were releasing an update in November just gone, which has not happened. Both Trusted reviews and What hi fi were told by Samsung that the 2016 models would be supported. So Samsung do the right thing!</P></BLOCKQUOTE>Mon, 11 Dec 2017 11:19:29 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/344311#M5641paul11112017-12-11T11:19:29ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/344341#M5642
<P>Hi all.</P>
<P>&nbsp;</P>
<P>Official statement on the 2016 models:</P>
<P>&nbsp;</P>
<P>“We are pleased to confirm all 2016 Samsung UHD TV’s have been enabled to support UHD HDR HLG content via TV broadcast as was promised (Ensure the latest software version is installed).</P>
<P>Please note this differs from that used by the BBC i-Player Online Streaming service and there are no plans at this time to enable it for 2016 devices.”</P>
<P>&nbsp;</P>
<P>Regarding the 2017 range and Blue Planet II: "We are working closely with the BBC to enable our 2017 Samsung UHD models (MU &amp; QE) to access the service."</P>Mon, 11 Dec 2017 11:41:20 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/344341#M5642AntS2017-12-11T11:41:20ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/344365#M5646
<P>Not at all happy with this as its a cop out!!! What is the difference between Iplayer HGL and HGL. Does it mean that all the 2016 TV's will never be able to receive Iplayer HGL?</P><P>Why can 2017 TV's receive Iplayer HGL and not 2016 TV's?</P><P>How can I check that my 2016 KS9500 does actually do HGL without any other sources, and when HGL was first mentioned in Trusted reveiws it was stated there that only BBC Iplayer were actually going to test and use it so Samsung have known for a long time that it had to be compatible with the 2016 sets.&nbsp;</P><P>Sorry Samsung this is not the confirmation&nbsp;as was asking for as the only player at the moment is BBC Iplayer, which uses HGL and you said last year, your 2016 TV's would be updated to HGL. There was no if and buts about what type or what broadcaster would be supported, and as only Iplayer is using it, it is not unreasonable to expect the TV to work as promised by you with HGL.&nbsp;</P><P>Now be truthful, release a sample so we can test if it actually works and sort out Iplayer support!</P>Mon, 11 Dec 2017 11:56:01 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/344365#M5646paul11112017-12-11T11:56:01ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/344435#M5649
<P>At least an update but will be poorly received by many&nbsp; , even 2015 Panasonic supported (admittedly wasn't keen on their pedestals lwhich didn't look great&nbsp; on some of latest range).&nbsp; Few HDR services at the moment and even those with 2017 sets (including myself) have a wait for the Iplayer to be upgraded when there is only a limited time to view Blue Planet II.&nbsp; Take that it will be resolved shortly but hardly ideal,though wonder if BBC also partly at fault. Anyone can easily check HDR content on Youtube.&nbsp; All being said I've had quite a few Samsung Tv's throughout the years and impressed with quality.</P>Mon, 11 Dec 2017 12:42:44 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/344435#M5649JAMES45782017-12-11T12:42:44ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/344450#M5651
<BLOCKQUOTE><LI-USER uid="375633"></LI-USER> wrote:<BR /><P>Hi</P><P>&nbsp;</P><P>Again, I don't work for Samsung.</P><P>&nbsp;</P><P>I believe a moderator has posted the official stance on HLG in that it is supported by 2016 TVs, but not via iPlayer which is something different by the sounds of it.&nbsp;</P><P>&nbsp;Regards</P><P>&nbsp;Phil</P><P>&nbsp;</P></BLOCKQUOTE><P>OK you don't work for them,&nbsp;</P><P>Yes a moderator has posted a typical answer that only asks more questions.</P><P>What is the difference between Iplayer HGL and HGL when it seems to be only Iplayer pushing this tech at the moment?</P><P>Why does it state it will support 2017 TV's for Iplayer HGL but not 2016 TV's.</P><P>They stated that all 2016 TV's would support HGL, but now only 2017 for Iplayer, to me that is a cop out for all the 2016 owners, and away to break their promise as HGL should work were ever it is broadcast from, if the TV has the update.</P><P>How can I test if I actually have the HGL update if I can not test it on Iplayer who are the only one's broadcastion it.&nbsp;</P><P>Why are they only supporting 2017 TV's and not 2016 TV's as they promised, and I mean in respect to Iplayer, because again they are the only broadcaster.</P><P>This reminds me of their so called fully HDR 10 support with their JS models, when Netflix started broadcasting, the JS models could not receive it and could not be updated. I took mine back and got a full refund from PC World for miss selling.&nbsp;My son bought<SPAN>&nbsp;</SPAN>a Panasonic which last year could receive Iplayer HGL when they did the 2 min test. So one of the things I was looking for was this HGL support and I read in Trusted reviews that all Samsung TV's would support it (nothing about no support for Iplayer, which they should have stated they were not supporting). So I am still think that this is mis selling and the statemnt was sent out to muddy and confuse us owners. I am not confused but annoyed, and feel very let down, after buying an expensive TV with the latest tech and so called update to HGL promised!</P>Mon, 11 Dec 2017 12:57:49 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/344450#M5651paul11112017-12-11T12:57:49ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/344726#M5656
<P>Hi</P><P>Just been reading through this thread and do agree with the comments about how poorly Samsung have responded and behaved to this issue. I have KS9000 and believed it was an all singing and dancing piece of equipment that can easily upgraded as enhancements become available.</P><P>How misguided I have been in believing what the Salesman said and the glowing reports in the press about this product. So a year later I am now informed it is unlikely the 2016 models will be able to see any HDR HLG programmes on the BBC iPlayer as there is unlikely to be a firmware update. Guess though I shouldn’t really be surprised, just another miss selling example, so we might as well all get used to it.</P><P>Of course I could be pleasantly surprised and Samsung do the right thing and do make a firmware available for the 2016 models.</P><P>&nbsp;</P>Mon, 11 Dec 2017 16:07:31 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/344726#M5656Grinch2017-12-11T16:07:31ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/344762#M5658
<BLOCKQUOTE><HR /><LI-USER uid="472830"></LI-USER> wrote:<BR /><P>Hi</P><P>Just been reading through this thread and do agree with the comments about how poorly Samsung have responded and behaved to this issue. I have KS9000 and believed it was an all singing and dancing piece of equipment that can easily upgraded as enhancements become available.</P><P>How misguided I have been in believing what the Salesman said and the glowing reports in the press about this product. So a year later I am now informed it is unlikely the 2016 models will be able to see any HDR HLG programmes on the BBC iPlayer as there is unlikely to be a firmware update. Guess though I shouldn’t really be surprised, just another miss selling example, so we might as well all get used to it.</P><P>Of course I could be pleasantly surprised and Samsung do the right thing and do make a firmware available for the 2016 models.</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P>Take it back and ask for a refund for miss selling under the Oct 2015 European Consumer Regs. If every one does it may embarrasses&nbsp;Samsung into sorting this out.</P>Mon, 11 Dec 2017 16:29:30 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/344762#M5658paul12772017-12-11T16:29:30ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/344955#M5664
<P>It's an absolutely bloody disgrace Samsung. You should be ashamed of yourselves. 2015 Panosonics have had the update so why can't 2016 models? This is miselling, you did it before and and now again. It will be the last time I ever buy a Samsung product. Your phones are crap, your customer service is crap. I will tell anyone that will listen to me to never buy a Samsung product.&nbsp;</P>Mon, 11 Dec 2017 19:16:09 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/344955#M5664dazzasky2017-12-11T19:16:09ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/344961#M5665
<BLOCKQUOTE><HR /><LI-USER uid="118132"></LI-USER> wrote:<BR /><P>It's an absolutely bloody disgrace Samsung. You should be ashamed of yourselves. 2015 Panosonics have had the update so why can't 2016 models? This is miselling, you did it before and and now again. It will be the last time I ever buy a Samsung product. Your phones are crap, your customer service is crap. I will tell anyone that will listen to me to never buy a Samsung product.&nbsp;</P><HR /></BLOCKQUOTE><P>I just hope others think the same. I would advise looking at going for a refund under the Oct 2015 European Consumer&nbsp;Regs for miss selling. It is obvious that they are nit supporting HGL on 2016 TV's because it is only BBC Iplayer that is using it! They have said that their 2016 sets will not support Iplayer HGL MISS SELLING!!!!!!!!!!!!!!!!!!</P>Mon, 11 Dec 2017 19:20:11 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/344961#M5665paul12772017-12-11T19:20:11ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/344974#M5666
<BLOCKQUOTE><HR /><HR /></BLOCKQUOTE><P>I just hope others think the same. I would advise looking at going for a refund under the Oct 2015 European Consumer&nbsp;Regs for miss selling. It is obvious that they are nit supporting HGL on 2016 TV's because it is only BBC Iplayer that is using it! They have said that their 2016 sets will not support Iplayer HGL MISS SELLING!!!!!!!!!!!!!!!!!!</P>Mon, 11 Dec 2017 19:37:28 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/344974#M5666paul12772017-12-11T19:37:28ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/345446#M5673
<P>Hi</P><P>&nbsp;</P><P>Small thing, it's HLG (for Hybrid Log Gamma) not HGL.</P><P>&nbsp;</P><P>"<SPAN>I would advise looking at going for a refund under the Oct 2015 European Consumer&nbsp;Regs"</SPAN></P><P>&nbsp;</P><P><SPAN>Indeed this is good advice if this feature is required and the set was bought needing this, however these 2016 model TVs do support HLG, they just don't support it via iPlayer as yet anyway.&nbsp; iPlayer doesn't even support HLG as standard, <STRONG>this is still a trial by the BBC</STRONG> and things are likely to change and TVs that do support it now, may not later.&nbsp; It may be many months or a year or more before we get more UHD content on iPlayer, and it might be the case once the standard is fixed and out of BETA it will be supported on the 2016 models with a new version of iPlayer.</SPAN></P><P>&nbsp;</P><P><SPAN>I would caution though that&nbsp;if the retailer decides to allow your case for refund to go to court, I doubt you would win a refund on the basis a test trial of HLG footage on BBC iPlayer isn't supported, when Samsung never claimed it would be.</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>So lets keep this in perspective, this is a trial by the BBC of HLG content on selected TVs, which Samsung have said their 2016 TVs are not part of.&nbsp; It sounds like you have buyers remorse and wish you waited to buy a 2017 model, like wise I guess I could feel the same next year when I find my 2017 model doesn't do something the 2018 new ones do, but that is the nature of this beast, and long gone are the days when we bought a TV and kept it for 20 years or more.</SPAN></P><P>&nbsp;</P><P><SPAN>Also note that even the 2017 models don't support 4K UHD HLG on iPlayer yet, and we don't know if the issues will be fixed in time before the content disappears from iPlayer.</SPAN></P><P>&nbsp;</P><P><SPAN>I would pursue a refund on your TV on the basis it doesn't record correctly which is a more fundamental problem, you are getting nowhere here by complaining.&nbsp;</SPAN></P><P>&nbsp;</P><P><SPAN>Regards</SPAN></P><P>&nbsp;</P><P><SPAN>Phil</SPAN></P><P>&nbsp;</P><P>&nbsp;</P>Tue, 12 Dec 2017 09:35:41 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/345446#M5673Phil122017-12-12T09:35:41ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/345473#M5676
<P>You make some good points Phil12. I think the point is that Samsung chose to come out early as one of the only manufacturers to say their 2016 sets would support HLG with a firmware update. Now whilst the fact the 2016 sets are not part of the blue planet &nbsp;II trial doesn't negate this.. it does point to Samsung not exactly moving quickly to have got all models updated so that older models could have been compatible with trial. Personally I have found Samsungs customer service model in the dark ages. I live mentioned in a previous post about their bending of the truth when marketing the s2 watch in the Uk with respect to Samsung Pay (this is a much stronger case for consumers! and one I'm pursuing)&nbsp;</P>Tue, 12 Dec 2017 09:46:33 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/345473#M5676ewanstancarr2017-12-12T09:46:33ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/345502#M5677
<P>Samsung informed the public via a press release last year that they would support HLG fully, as did Panasonic. Panasonic's TV do support and do broadcast HLG (my son has one, and it does look good). Therefore if they can fully support it then there is no reason why Samsung who promised to can not! Yes there is buyers remorse because I have not got what I was promised, and also a set that was a lot more expensive than the Panasonic, which also will not record and no help from Samsung. The consumer regs I believe&nbsp;stand, because they said they would fully support the tech as others have done. They did not discriminate between different types of HLG (if there are different types), but said they would fully support it in their 2016 sets. As iplayer were at that time the only broadcaster announcing&nbsp;plans to test and broadcast HLG, then it is not unreasonable to expect the Sansung TV to support that format as other manufacturers&nbsp;have done.&nbsp; I agree that whenyou buy there is tech around the corner that you wished you had waited for but that as you said is life. HLG was not around the corner but was promised this November they (said the update would be out, What Hi FI).</P><P>I bought a Denon surround and was told DTS-X would be supplied via software update and yes it came as promised, but not with Samsung and they say there loyal existing&nbsp;customers have to wait so they can cater for new customers and why can they just not give the update to all there customers that they promised they would do? The actual tech I would have thought would be same, unless like the JS&nbsp;models which the said they were fully HDR&nbsp;but could not receive&nbsp;Netflix HDR broadcasts (which I did receive a full refund for miss selling under the regs).</P><P>&nbsp;</P><P>Paul</P>Tue, 12 Dec 2017 10:01:00 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/345502#M5677paul11112017-12-12T10:01:00ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/345670#M5678
<P>Hi</P><P>&nbsp;</P><P>"<SPAN>Samsung informed the public via a press release last year that they would support HLG fully"</SPAN></P><P>&nbsp;</P><P><SPAN>This is my point though, iPlayer is just a trial, and Samsung are not taking part in this trial with their 2016 models.&nbsp; I would also think a large percentage of 2016 buyers would also have partnered their TV with a UHD Blu-ray player (as there was even fewer ways of watching 4K UHD HDR last year) and they have already Blue Planet on disc and will purchase this latest series as well, and it will look even better on Blu-ray.</SPAN></P><P>&nbsp;</P><P><SPAN>We know Samsung have a techincal issue with HLG on iPlayer as we are still waiting for this on the 2017 models, so I can understand if the same issue exists on 2016 models and that they will not be able to fix them all and test each model in time to get the fix out there before the program expires from iPlayer, so concentrating on a smaller number of TV models to fix in time for the trial makes sense.</SPAN></P><P>&nbsp;</P><P><SPAN>If iPlayer gets upgraded from a test to a full release and the 2016 models are still left in the cold then yes&nbsp;I think it is completely valid for 2016 owners to be annoyed and seek refunds and it could be argued they are mis-sold, but currently this is only a trial and time limted at that from the BBC.&nbsp; It may even be the case the same issue applies for 2017 owners as we do know they are having issues.</SPAN></P><P><SPAN>&nbsp;</SPAN></P><P><SPAN>I don't think legally at this time&nbsp;anyone&nbsp;could claim of mis-selling just because a time limited test of HLG content from the BBC isn't working on 2016 Samsung TV models.&nbsp; It's not good PR on Samsungs part that is for sure, and it's good we are discussing it so that other people can see the hassles people are having, but it is still very early days with this.</SPAN></P><P>&nbsp;</P><P><SPAN>Regards</SPAN></P><P>&nbsp;</P><P><SPAN>Phil</SPAN></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P>Tue, 12 Dec 2017 11:26:45 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/345670#M5678Phil122017-12-12T11:26:45ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/345676#M5679
<P>I've just streamed a HLG file from my NAS to my KS9500 UK and it played great in HLG\HDR.</P><P><A href="http://4kmedia.org/lg-cymatic-jazz-hdr-hlg-uhd-4k-demo/" target="_blank">http://4kmedia.org/lg-cymatic-jazz-hdr-hlg-uhd-4k-demo/</A></P><P>&nbsp;</P><P>I don't know if that helps anyone?</P>Tue, 12 Dec 2017 11:27:56 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/345676#M5679Tezz2017-12-12T11:27:56ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/345730#M5680
<BLOCKQUOTE><HR /><LI-USER uid="196598"></LI-USER> wrote:<BR /><P>I've just streamed a HLG file from my NAS to my KS9500 UK and it played great in HLG\HDR.</P><P><A href="http://4kmedia.org/lg-cymatic-jazz-hdr-hlg-uhd-4k-demo/" target="_blank">http://4kmedia.org/lg-cymatic-jazz-hdr-hlg-uhd-4k-demo/</A></P><P>&nbsp;</P><P>I don't know if that helps anyone?</P><HR /></BLOCKQUOTE><P><SPAN>Will give it a go, wish Samsung would supply some samples HLG samples and if they work then great. Bit worried as the sample says HDR/HLG, so how do you know if it is actually playinh HLG?</SPAN><BR /><BR /></P>Tue, 12 Dec 2017 11:52:46 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/345730#M5680paul11112017-12-12T11:52:46ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/345772#M5681
<P>No the sample proves nothing as it is coming up as HDR not HLG. Need a HLG sample.</P><BLOCKQUOTE><HR /><LI-USER uid="271714"></LI-USER> wrote:<BR /><BLOCKQUOTE><HR /><LI-USER uid="196598"></LI-USER> wrote:<BR /><P>I've just streamed a HLG file from my NAS to my KS9500 UK and it played great in HLG\HDR.</P><P><A href="http://4kmedia.org/lg-cymatic-jazz-hdr-hlg-uhd-4k-demo/" target="_blank">http://4kmedia.org/lg-cymatic-jazz-hdr-hlg-uhd-4k-demo/</A></P><P>&nbsp;</P><P>I don't know if that helps anyone?</P><HR /></BLOCKQUOTE><P><SPAN>Will give it a go, wish Samsung would supply some samples HLG samples and if they work then great. Bit worried as the sample says HDR/HLG, so how do you know if it is actually playing&nbsp;HLG?</SPAN><BR /><BR /></P><HR /></BLOCKQUOTE><P>No proves nothing as it shows playing HDR sample not HLG. As I said we need a HLG sample only from Samsung and until&nbsp;we have one how can we be certain the TV supports HLG as Samsung says.&nbsp;</P><P>I don't always believe what Samsung say, and like things confirmed. They released a message on these forums saying the 2016 UHD TV's did support HLG so prove it with a sample please. They have UHD and HDR samples, so giving us a HLG sample should not be to difficult. That will put all our minds at rest.</P>Tue, 12 Dec 2017 12:16:41 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/345772#M5681paul11112017-12-12T12:16:41ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/345888#M5684
<BLOCKQUOTE><HR /><LI-USER uid="271714"></LI-USER> wrote:<BR />
<P>No the sample proves nothing as it is coming up as HDR not HLG. Need a HLG sample.</P>
<BLOCKQUOTE><HR /><LI-USER uid="271714"></LI-USER> wrote:<BR />
<BLOCKQUOTE><HR /><LI-USER uid="196598"></LI-USER> wrote:<BR />
<P>I've just streamed a HLG file from my NAS to my KS9500 UK and it played great in HLG\HDR.</P>
<P><A href="http://4kmedia.org/lg-cymatic-jazz-hdr-hlg-uhd-4k-demo/" target="_blank">http://4kmedia.org/lg-cymatic-jazz-hdr-hlg-uhd-4k-demo/</A></P>
<P>&nbsp;</P>
<P>I don't know if that helps anyone?</P>
<HR /></BLOCKQUOTE>
<P><SPAN>Will give it a go, wish Samsung would supply some samples HLG samples and if they work then great. Bit worried as the sample says HDR/HLG, so how do you know if it is actually playing&nbsp;HLG?</SPAN><BR /><BR /></P>
<HR /></BLOCKQUOTE>
<P>No proves nothing as it shows playing HDR sample not HLG. As I said we need a HLG sample only from Samsung and until&nbsp;we have one how can we be certain the TV supports HLG as Samsung says.&nbsp;</P>
<P>I don't always believe what Samsung say, and like things confirmed. They released a message on these forums saying the 2016 UHD TV's did support HLG so prove it with a sample please. They have UHD and HDR samples, so giving us a HLG sample should not be to difficult. That will put all our minds at rest.</P>
<HR /></BLOCKQUOTE>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>HLG is a version of HDR. Every file HLG file I've tried worked.</P>
<P>If you have a KS tv, you take it back because samsung never brought out the smartthings extend.</P>Fri, 01 Jun 2018 10:47:54 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/345888#M5684Tezz2018-06-01T10:47:54ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/345895#M5686
<P>HLG is a different tech than HDR10. When Intried the sample it showedn on the TV as HDR. You say you have just HLG samples, could you tell me the link to them so I can try. Not HDR/HGL samples but pure HGL.</P><P>Thanks</P>Tue, 12 Dec 2017 13:29:46 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/345895#M5686paul11112017-12-12T13:29:46ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/345907#M5687
<P>I my be a bit cynical but it is possible to take a HDR10 sample and rename it to HDR HLG because you know it will show a HDR picture and there fore say the TV will play HLG. That is why I want a sample where the TV says its getting&nbsp;a HLG source not HDR as I get with all the samples, because how can I be sure the HLG update is actually working. Just because Samsung says so?</P>Tue, 12 Dec 2017 13:35:34 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/345907#M5687paul11112017-12-12T13:35:34ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/345990#M5690
<P><A href="http://www.avsforum.com/forum/161-camcorders/2925870-sample-gh5-hlg-clips.html" target="_blank">http://www.avsforum.com/forum/161-camcorders/2925870-sample-gh5-hlg-clips.html</A></P><P>&nbsp;</P><P>I just tried them from my nas and no HDR or HLG. But they play in HLG on a OLED TV.</P>Tue, 12 Dec 2017 14:23:31 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/345990#M5690Tezz2017-12-12T14:23:31ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/345999#M5692
<P>HLG is not the same tech as HDR and I will try to explain. The idea is for any HLG broadcast to work on any HD tv, which makes it far more attractive to broadcasters, because existing&nbsp;TV's will still work as normal with a HLG broadcast. For HDR you must have a HDR capable TV and non HDR TV's are not able to show HDR formatted broadcasts, as HLG will.</P><P>As I said my son has a Panasonic HDR and HLG capable TV. When he watched the Iplayer Planet Earth 2 he told me that the info showed it was in HLG. I asked him to play that sample showed on these forums, and he told me it was&nbsp;showing as&nbsp;HDR not HLG.</P><P>They are totally different in the way they work, just as Dolby Vision is different than HDR. On a LG TV the set will tell you which version your are watching, HDR, Dolby Vision, or HLG. This is why I want a pure HLG sample, which is why it is so odd that it can not play the only sample that I know of,&nbsp;which was the Planet&nbsp;Earth 2 on Iplayer. If Panasonic and LG, can do it, why not Samsung. Again just like the Samsung JS models we were told was fully HDR capable and would support HDR10. The first broadcaster of HDR10 was Netflix (Marco Polo), and guess what, it did not support it. Samsung at first blamed Netflix, then they tried to say the TV was never HDR capable (funny it did play HDR samples and Amazon Prime). It was Netflix that told me that the JS models were not compatible, and could not be software updated. They fixed it with the KS models. That is why I take what Samsung say carefully as they have lied to me in the past and tried to blame everyone else. I got a full refund from Curry's for mis selling. Thing is the actual TV's are very good but their support needs serious work, and they must keep promises made about capabilities and updates. They also have the law behind them as it is the retailer who has to refund you not the manufacturer&nbsp;so they can say what they want and leave the mess to their retailers (Curries were a bit annoyed with Samsung as they were also given the run around).</P>Tue, 12 Dec 2017 14:28:05 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/345999#M5692paul11112017-12-12T14:28:05ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/346048#M5694
<P>Hi</P><P>&nbsp;</P><P>I'm sure I've already linked to this&nbsp;<A href="https://www.youtube.com/watch?v=fgrX-lcGcVg" target="_blank">https://www.youtube.com/watch?v=fgrX-lcGcVg</A> where you have a link on the page to download the original file, or search the net for "GH5 HLG download sample" to search for others.&nbsp; The Panasonic GH5 camera only records using HLG for HDR footage, and if you want to check the file is an HLG file from a Panasonic GH5 then search the net for a program called "MediaInfo" which allows you to right click on any media file on your PC and read all about it.&nbsp;&nbsp;</P><P>&nbsp;</P><P>HDR is now a generic term that we call any content that has larger dynamic range than standard TV.&nbsp; HLG, HDR10, Dolby Vision and Advanced HDR are just different ways to record the extra dynamic range, but it's all HDR.&nbsp;&nbsp;</P><P>&nbsp;</P><P>Edit, more footage&nbsp;<A href="http://demo-uhd3d.com" target="_blank">http://demo-uhd3d.com</A></P><P>&nbsp;</P><P>Regards</P><P>&nbsp;</P><P>Phil</P>Tue, 12 Dec 2017 15:08:19 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/346048#M5694Phil122017-12-12T15:08:19ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/346115#M5695
<BLOCKQUOTE><HR /><LI-USER uid="375633"></LI-USER> wrote:<BR /><P>Hi</P><P>&nbsp;</P><P>I'm sure I've already linked to this&nbsp;<A href="https://www.youtube.com/watch?v=fgrX-lcGcVg" target="_blank">https://www.youtube.com/watch?v=fgrX-lcGcVg</A> where you have a link on the page to download the original file, or search the net for "GH5 HLG download sample" to search for others.&nbsp; The Panasonic GH5 camera only records using HLG for HDR footage, and if you want to check the file is an HLG file from a Panasonic GH5 then search the net for a program called "MediaInfo" which allows you to right click on any media file on your PC and read all about it.&nbsp;&nbsp;</P><P>&nbsp;</P><P>HDR is now a generic term that we call any content that has larger dynamic range than standard TV.&nbsp; HLG, HDR10, Dolby Vision and Advanced HDR are just different ways to record the extra dynamic range, but it's all HDR.&nbsp;&nbsp;</P><P>&nbsp;</P><P>Edit, more footage&nbsp;<A href="http://demo-uhd3d.com" target="_blank">http://demo-uhd3d.com</A></P><P>&nbsp;</P><P>Regards</P><P>&nbsp;</P><P>Phil</P><P>&nbsp;</P><P>Yes&nbsp;&nbsp;HDR covers all formats, but their are different versions (HDR10, Dolby Vision, HLG, and maybe HDR10 plus Samsungs own), are different because the different versions work differently and do not work on all TV's. That is why the Samsung does not support Dolby Vision, unlike the LG. I knew that when I bought the TV, but I was informed that it would be supporting HLG last year. HLG will work on both 709 (little bit darker) and 2020 (up ton11 stops) so any TV can receive HLG. That is why broadcasters like this standard. So on a normal standard you will not see much difference but a HDR TV should deliver the bright HDR pictures. This means broadcasters only need one signal for all to receive, as long as the TV has the free software to run it, and that is the issue. I have tried the HLG samples on youtube&nbsp; do not give a HDR image.&nbsp;</P><HR /></BLOCKQUOTE><P>&nbsp;</P>Tue, 12 Dec 2017 15:43:06 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/346115#M5695paul11112017-12-12T15:43:06ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/346118#M5696
<BLOCKQUOTE><HR /><LI-USER uid="196598"></LI-USER> wrote:<BR /><P><A href="http://www.avsforum.com/forum/161-camcorders/2925870-sample-gh5-hlg-clips.html" target="_blank">http://www.avsforum.com/forum/161-camcorders/2925870-sample-gh5-hlg-clips.html</A></P><P>&nbsp;</P><P>I just tried them from my nas and no HDR or HLG. But they play in HLG on a OLED TV.</P><HR /></BLOCKQUOTE><P>The Jazz one works but shows it is HDR but the TravelXP 4k HLG one will not work and shows not compatible, and when I tried again got an error. They are both *.ts files. They will both play on my laptop and on checking the file info in MPC-HC I know why.</P><P>The jazz file is combined HLG / BT.2020 which will play as a HDR. The Travel file shows a just HLG and will play on the laptop but not the KS9500.&nbsp; This only comfirms what I already thought and that unlike the so called statement ants release, Samsung have not updated the TV's to play any HLG broadcasts. What is so annoying is not only being lied to but also being treated as *****s. We will test and not just take their word.</P><P>I have tried the youtube HLG demo's and none kicked in with the contrast, the normal HDR demos did work OK.</P>Tue, 12 Dec 2017 15:43:25 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/346118#M5696paul11112017-12-12T15:43:25ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/346179#M5698
<BLOCKQUOTE><HR /><LI-USER uid="375633"></LI-USER> wrote:<BR /><P>Hi</P><P>&nbsp;</P><P>I'm sure I've already linked to this&nbsp;<A href="https://www.youtube.com/watch?v=fgrX-lcGcVg" target="_blank">https://www.youtube.com/watch?v=fgrX-lcGcVg</A> where you have a link on the page to download the original file, or search the net for "GH5 HLG download sample" to search for others.&nbsp; The Panasonic GH5 camera only records using HLG for HDR footage, and if you want to check the file is an HLG file from a Panasonic GH5 then search the net for a program called "MediaInfo" which allows you to right click on any media file on your PC and read all about it.&nbsp;&nbsp;</P><P>&nbsp;</P><P>HDR is now a generic term that we call any content that has larger dynamic range than standard TV.&nbsp; HLG, HDR10, Dolby Vision and Advanced HDR are just different ways to record the extra dynamic range, but it's all HDR.&nbsp;&nbsp;</P><P>&nbsp;</P><P>Edit, more footage&nbsp;<A href="http://demo-uhd3d.com" target="_blank">http://demo-uhd3d.com</A></P><P>&nbsp;</P><P>Regards</P><P>&nbsp;</P><P>Phil</P><HR /></BLOCKQUOTE><P>I&nbsp;played the sample&nbsp; &nbsp;<A href="https://youtu.be/tGONRUtwEdo" target="_blank">https://youtu.be/tGONRUtwEdo</A>, which did go into HDR mode so if this is a HLG then I except the TV has been updated, but that still does not get them out of not supporting Iplayer HLG.</P><P>Thanks</P><P>Paul.</P>Tue, 12 Dec 2017 16:18:26 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/346179#M5698paul11112017-12-12T16:18:26ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/346228#M5703
<P>Phil12<SPAN>&nbsp;wrote:</SPAN></P><P>Hi</P><P>&nbsp;</P><P>I've downloaded that clip and checked it and can confirm it is a Panasonic<SPAN>&nbsp;</SPAN>GH5<SPAN>&nbsp;</SPAN>HLG<SPAN>&nbsp;</SPAN>clip at 10-bit.</P><P>&nbsp;</P><P>I still think 2016 models will get updated to support<SPAN>&nbsp;</SPAN>HLG<SPAN>&nbsp;</SPAN>via<SPAN>&nbsp;</SPAN>iPlayer<SPAN>&nbsp;</SPAN>in the longer term, after all these TVs do support<SPAN>&nbsp;</SPAN>HLG, and given<SPAN>&nbsp;</SPAN>iPlayer<SPAN>&nbsp;</SPAN>is many months away from having any other<SPAN>&nbsp;</SPAN>HLG<SPAN>&nbsp;</SPAN>footage except for testing Blue Planet&nbsp;which is then only available for 30 days,&nbsp; having no support currently on<SPAN>&nbsp;</SPAN>iPlayer<SPAN>&nbsp;</SPAN>for 2016 models isn't much of a hardship.</P><P>&nbsp;</P><P>I would still try and return your TV though given it will not record reliably.</P><P>&nbsp;</P><P>Regards</P><P>&nbsp;</P><P>Phil</P><P>&nbsp;</P><P>Yes I have tried a few samples of<SPAN>&nbsp;</SPAN>HLG<SPAN>&nbsp;</SPAN>which worked, so I will get off my high horse with that issue, and agree all is OK, except for<SPAN>&nbsp;</SPAN>Iplayer. It is odd though&nbsp;with the&nbsp;first broadcast and<SPAN>&nbsp;</SPAN>Samsung<SPAN>&nbsp;</SPAN>is unable to<SPAN>&nbsp;</SPAN>use&nbsp;it, unlike Panasonic, which is a shame, because I watched the planet earth on my son's TV, and it was very very good.</P><P>The recording is another matter, and<SPAN>&nbsp;</SPAN>Samsung<SPAN>&nbsp;</SPAN>are not very helpful. The problem I have is I bought the TV from Amazon last Jan from a third party DA Tech Pro. When the problem came about Amazon said I was past the 120 day A to Z, so would not help. DA TECH said I should contact<SPAN>&nbsp;</SPAN>Samsung<SPAN>&nbsp;</SPAN>and now does not answer any more emails, and there is no contact number that I can find. I can not get a section 75 credit refund because I bought the TV through a third party (Amazon) so loose section 75 protection (which I did not know about, and Amazon do not tell you). So I am only left with firstly<SPAN>&nbsp;</SPAN>Samsung<SPAN>&nbsp;</SPAN>helping, or take DA Tech to court. The first option is the one I had hoped for, they have changed the one connect and main board, but it still only works<SPAN>&nbsp;</SPAN>occasionally. Court is a serious step especially when I can not get hold of DA Tech Pro, and there is no sign of them when I do a search. Thing is you think when buying from Amazon you would be safe for at least the first year but you are not.&nbsp;</P><P>This is why I feel some what let down as this was a retirement gift and I know its not a big issue for the money I would expect to work as advertised and if not would expect<SPAN>&nbsp;</SPAN>Samsung<SPAN>&nbsp;</SPAN>to sort it out quickly. Or am I being unreasonable?</P>Tue, 12 Dec 2017 16:53:22 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/346228#M5703paul11112017-12-12T16:53:22ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/346482#M5726
<P>If any of you want to take this further then see the link</P><P>&nbsp;</P><P><A href="https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&amp;lng=EN" target="_blank">https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&amp;lng=EN</A></P>Tue, 12 Dec 2017 20:50:56 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/346482#M5726Tezz2017-12-12T20:50:56ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/346742#M5730
<P>Hi. Have just got this after a live chat with Samsung support.</P><P>&nbsp;</P><P>“As of the moment no Samsung TV has enabled the Blue Planet 2 for we are still working on it to make it happen. Approximately, second week of January this might be available to our 2017 TV models. We will send you email notification To your email address once this has been enabled”</P><P>&nbsp;</P><P>I did tell him it would probably be too late!&nbsp;</P>Wed, 13 Dec 2017 08:54:19 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/346742#M5730Mickpescador2017-12-13T08:54:19ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/346885#M5736
<BLOCKQUOTE><HR /><LI-USER uid="477380"></LI-USER> wrote:<BR /><P>Hi. Have just got this after a live chat with Samsung support.</P><P>&nbsp;</P><P>“As of the moment no Samsung TV has enabled the Blue Planet 2 for we are still working on it to make it happen. Approximately, second week of January this might be available to our 2017 TV models. We will send you email notification To your email address once this has been enabled”</P><P>&nbsp;</P><P>I did tell him it would probably be too late!&nbsp;</P><HR /></BLOCKQUOTE><P>Well this is quite extraordinary though did see post yesterday indicating no guarantee for 2017 models either, Blue Planet II as per standard is only available for 30 days and therefore 9th January would seem to be the last time the HLG&nbsp; version is accessible. If advisor is correct very tight in making it before deadline, assuming 8th January would be the earliest possible unless the BBC extend it but that would seem unlikely.&nbsp; &nbsp; I just wonder at the technical difficulties Samsung encountering and if they were a bit slow off the mark, know different systems but LG and Panasonic for instance were able to provide Iplayer support for older models.</P><P>&nbsp;</P><P>When purchasing a TV last month I had limited choices but did favour Samsung over Panasonic, knew HDR&nbsp; more for the future but Samsung did at least claim 2017 models would be supported in the trial. Whilst I can view the UHD version via Skyq would still be very&nbsp; disappointed if cannot view HLG version as by many accounts it is superior.</P>Wed, 13 Dec 2017 10:38:00 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/346885#M5736JAMES45782017-12-13T10:38:00ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/347080#M5745
<BLOCKQUOTE><HR /><LI-USER uid="477380"></LI-USER> wrote:<BR /><P>Hi. Have just got this after a live chat with Samsung support.</P><P>&nbsp;</P><P>“As of the moment no Samsung TV has enabled the Blue Planet 2 for we are still working on it to make it happen. Approximately, second week of January this might be available to our 2017 TV models. We will send you email notification To your email address once this has been enabled”</P><P>&nbsp;</P><P>I did tell him it would probably be too late!&nbsp;</P><HR /></BLOCKQUOTE><P>&nbsp;</P><P>&nbsp;</P><P>That doesn't sound to hopful&nbsp;&nbsp; :(</P>Wed, 13 Dec 2017 13:32:04 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/347080#M5745Tezz2017-12-13T13:32:04ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/347226#M5746
<P>Ok, so, I'm one of those who has an ancient telly, way too old to be even on Samsung's radar as far as upgrading it to play HLG (on either iplayer or OTA broadcast). My telly is TWO years old! (I know, I should throw it in the bin and hang my head in shame). I have the js8000 of which you speak and what you wrote was true. Samsung did say that Netflix UHD HDR was not possible on my set, however, surprise surprise, earlier this year we received a firmware update and now both Amazon Prime and Netflix play 4k UHD in HDR. Youtube plays 4k but still no HDR.&nbsp;</P><P>&nbsp;</P><P>I don't know what the technical issues are preventing the iplayer on my and your sets is but I rather feel it's as much to do with the BBC having to adjust the in-TV app as much as it is to do with a Samsung firmware issue. I had my js8000 for 1.5 years before the Netflix HDR was implemented. It could be some time before Samsung and the BBC get round to sorting the compatability issues with each model. Or they might never bother hoping we'll buy a newer model. Just because the scant&nbsp;bit of information given from Samsung is disappointing I'd take heart from the fact they did (eventually) give us 2015 js8000/js8500 owners, Netflix UHD HDR.</P><P>&nbsp;</P><P>Of course this has left me extremely frustrated feeling that I won't be able to enjoy the limited run of Blue Planet II in UHD, however there is a work through of sorts which will cost us £79.99. The very latest Roku Streaming Stick+ is listed on the BBC website as fully compatible, quite what happens to a UHD HLG image when it's plugged in to my js8000 is anybody's guess. I expect it'll be in UHD but not pop with colours as it should in HLG, but then again it might say it's not compatible at all with the telly and revert to 720 HD. Perhaps someone with greater knowlege could give me an idea what to expect.</P><P>&nbsp;</P><P>Bottom line, don't give up hope, it may still happen (just not in the time frame we'd wish for).</P><P>&nbsp;</P><P>&nbsp;</P>Wed, 13 Dec 2017 15:12:42 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/347226#M5746crashcris2017-12-13T15:12:42ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/347252#M5747
<P>Thats a very interesting reply and I thank you&nbsp;for it. I also has a JS800 but managed to take it back for a refund due to the Netflix issue and was told at the time that the TV could not be updated (by both Netflix at first and eventually Samsung)! I did get the Panasonic and did watch the first HLG Blue Planet test on it. That went blank so that went back. When I bought the 65KS9500 I was aware of HLG and when I saw the Trusted (Dec 2026) reveiw saying that Samsung were supporting all 2016 UHD with an update(link in one of messages), and also saw in What HI FI (June 2017) I went for that model and not a replacement Panasonic. As I have said in a previous&nbsp;message Samsung support have told me that they are not supporting 2016 models (they also said they never informed any one that they would be support HLG in the 2016 models, so some one not telling the truth), yet some on ***** said they were. The other big issue is why can Panasonic and LG and others support Iplayer HLG and not Samsung? Does not make sense.&nbsp;</P>Wed, 13 Dec 2017 15:30:00 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/347252#M5747paul11112017-12-13T15:30:00ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/347338#M5748
<P>It is all very frustrating as these TVs cost a small fortune and we should be able to get many years of use out of them and updates should make them compatable. I've learnt to take responses from Samsung with a pinch of salt. When you speak to someone there and they investigate and get back to you, you can be sure that they won't necessarilly have spoken to the technical programmers responsible for whatever problems you're enquiring about. I've had the same sort of run arounds from Yamaha for my AVR.&nbsp;</P><P>&nbsp;</P><P>I expect your set will one day get the upgrade it deserves (mine, I'm not so sure) they just won't commit to any specific time frame. Besides, there is only the one BBC series on offer at the moment (as a test) and who knows when the next 4k offering from BBC will be (probably Strictly Come Dancing at the end of next year).&nbsp;</P><P>&nbsp;</P><P>On a side note concerning Samsung saying that the 2016 sets WILL be able to play "over the air" 4k in HLG (and not iplayer). It's a bit of a moot point because I read that the BBC have LITTLE OR NO PLANS to broadcast in UHD over the air as it was complicated and very expensive, so they were putting their energy into the iplayer as the route for watching 4k TV! The extract below is taken from the BBC Blog page. To view the page, Google "BBC Blogs academy. What does the future hold for UHD?"</P><P>&nbsp;</P><P>"The BBC has started UHD trials, experimenting first with iPlayer streaming pictures over the internet. It will be a long time though before the BBC will be broadcasting all output in UHD, and possibly never.</P><P>Andrew Dunne, the post production technology manager for Worldwide, says the future of UHD is less about broadcast and more about an iPlayer delivered service.</P><P>“There will always be a market for event TV, but most UHD content will be on-demand and streamed.”</P><P>&nbsp;</P><P>That kind of makes Samsung's stance rather rocky. "We'll make sure your TV can receive broadcasts that literally no broadcaster is going to be broadcasting for at least 5 years and possibly never, but you won't be able to benefit from the iplayer app now". &nbsp;Samsung need to sort this out now, don't you think?</P><P>&nbsp;</P><P>&nbsp;</P>Wed, 13 Dec 2017 16:59:28 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/347338#M5748crashcris2017-12-13T16:59:28ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/347492#M5754
<P>I know Samsung lie, mislead, and then just ignore and hope you will go away. There was a response on these forums from Samsung saying Samsung are supporting HLG, yet I got an email from Samsung support saying they are not supporting 2016 Models. They don't even know what each department is saying. They are basically saying Trusted reviews&nbsp;and What HI FI are lying with their article last Dec 2016 and June 2017 when&nbsp; they contacted Samsung, told them, they were fully supporting HLG in their 2016 sets. Now they&nbsp; emailed me to say they never said that!</P><P>There are those who are on these forums that I am convince are from Samsung because&nbsp;they seem to blame every thing on any thing else, apart from maybe, excepting that the TV's may have a fault!&nbsp;</P><P>They can do this because they know that we as consumers can never go after them for recourse, we have to go after the retailers, and if you buy from Amazon the look out, and if you buy from a third&nbsp;party from Amazon or Ebay again watch out.</P><P>You loose your section 75 credit protection, which I found out to my cost.</P><P>All in all a very bitter experience.&nbsp;</P><P>Yes I will write Samsung MD, and I will keep writing to show what Samsung are like. I am now retired from the fire service and have lots of time, and know my way around social&nbsp;media so I will just make as much noise as I can!</P><P>&nbsp;</P><P>Thanks</P><P>&nbsp;</P><P>Paul</P>Wed, 13 Dec 2017 19:20:04 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/347492#M5754paul11112017-12-13T19:20:04ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/347559#M5759
<P><SPAN>I have now come to the conclusion that you can not be trusted to give a proper and truthful support. I can not believe Trusted reviews or what Hi Fi would say you were fully supporting HLG if you were not! As to my issue of it not recording, yes you have changed the main board, I have tried 4 different drive and it still does not work. You have replaced for others, why not for me? As I said in your forums I am a retired firefighter and this was my retirement present for a stress free experience. We could have bought similar for a lot less but we wanted or thought a company like yours we would have no probs. How wrong we were! Its not only the TV not recording but now the lack of HLG support which we thought was a future update. My son did say to buy Panasonic and now I think he may be right (not maybe but was)!&nbsp; I am not giving up, I am retired and have plenty of time to pass on my bad experience to all that wish to hear.</SPAN></P><DIV>&nbsp;</DIV><DIV>Paul</DIV>Wed, 13 Dec 2017 20:39:55 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/347559#M5759paul11112017-12-13T20:39:55ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/348646#M5787
<BLOCKQUOTE><HR /><LI-USER uid="477380"></LI-USER> wrote:<BR /><P>Hi. Have just got this after a live chat with Samsung support.</P><P>&nbsp;</P><P>“As of the moment no Samsung TV has enabled the Blue Planet 2 for we are still working on it to make it happen. Approximately, second week of January this might be available to our 2017 TV models. We will send you email notification To your email address once this has been enabled”</P><P>&nbsp;</P><P>I did tell him it would probably be too late!&nbsp;</P><HR /></BLOCKQUOTE><P>I thought I would contact Live Support just to see if I got anything different, basically same message but I&nbsp; was also informed the trial would be extended for this reason, they didn't seem in mood to comment further.&nbsp; Afterwards I tweeted&nbsp; BBCiplayer to see if they had any further information and mentioned the response copying in Samsung&nbsp; Support, thus far only response from Samsung.&nbsp; Now a somewhat contradictory statement:</P><P>&nbsp;</P><P><SPAN>"For 2017 models we are working with the BBC to provide access to this service and hope to have it available soon. It is not expected to be available in time to view the current BBC UHD Content, but is expected to be in place for any future content offered by The BBC"&nbsp; &nbsp; &nbsp;Would think extension on Iplayer not too likely though!</SPAN></P>Thu, 14 Dec 2017 20:29:31 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/348646#M5787JAMES45782017-12-14T20:29:31ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/349150#M5796
<P>I did what I suggested as a work around. I bought the roku streaming stick+. I tried the BBC iplayer app in the beta testing UHD trial, here's what I found:- It worked well but that HLG didn't have any effect on the js8000 (as I suspected). The image was clearer than the standard 720 iplayer image, however I compared it to the image from the original 1080p broadcast as recorded on my humax HDR2000t. I photographed the same section of video then enlarged both images to the point of seeing individual pixels, and to be honest, the image was no sharper than the OTA broadcast.<BR /><BR />When I subsequently went to play the trial UHD again it said sorry there must be a problem, try again later. I did this several times and could NOT access the UHD trial again. Obviously I'm under-impressed by this. I'm taking the roku stick+ back today for a refund.</P>
<P>&nbsp;</P>
<P>The BBC are still in the trial period and I suspect they have a lot more to do to perfect it, especially as the supposed UHD image was no sharper than the OTA broadcast 1080p.</P>Fri, 15 Dec 2017 12:04:55 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/349150#M5796crashcris2017-12-15T12:04:55ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/349161#M5797
<BLOCKQUOTE><HR /><LI-USER uid="477947"></LI-USER> wrote:<BR />
<P>I did what I suggested as a work around. I bought the roku streaming stick+. I tried the BBC iplayer app in the beta testing UHD trial, here's what I found:- It worked well but that HLG didn't have any effect on the js8000 (as I suspected). The image was clearer than the standard 720 iplayer image, however I compared it to the image from the original 1080p broadcast as recorded on my humax HDR2000t. I photographed the same section of video then enlarged both images to the point of seeing individual pixels, and to be honest, the image was no sharper than the OTA broadcast.<BR /><BR />When I subsequently went to play the trial UHD again it said sorry there must be a problem, try again later. I did this several times and could NOT access the UHD trial again. Obviously I'm under-impressed by this. I'm taking the roku stick+ back today for a refund.</P>
<P>&nbsp;</P>
<P>The BBC are still in the trial period and I suspect they have a lot more to do to perfect it, especially as the supposed UHD image was no sharper than the OTA broadcast 1080p.</P>
<HR /></BLOCKQUOTE>
<P>That is frustrating that you could only access the trial on the&nbsp; one ocassion and it wasn't that impressive but had some doubts, actually I had tweeted Roku Support to find out further information but not heard anything back from them yet. However on checking specifications it seemed that Roku supported HR10, HLG was not mentioned.&nbsp; Certainly not satisfactory and I would certainly take&nbsp; The Roku stick+ back for Refund if you don't have much use for it otherwise.</P>Fri, 15 Dec 2017 12:05:17 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/349161#M5797JAMES45782017-12-15T12:05:17ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/349168#M5798
<BLOCKQUOTE><HR /><LI-USER uid="477947"></LI-USER> wrote:<BR />
<P>I did what I suggested as a work around. I bought the roku streaming stick+. I tried the BBC iplayer app in the beta testing UHD trial, here's what I found:- It worked well but that HLG didn't have any effect on the js8000 (as I suspected). The image was clearer than the standard 720 iplayer image, however I compared it to the image from the original 1080p broadcast as recorded on my humax HDR2000t. I photographed the same section of video then enlarged both images to the point of seeing individual pixels, and to be honest, the image was no sharper than the OTA broadcast.<BR /><BR />When I subsequently went to play the trial UHD again it said sorry there must be a problem, try again later. I did this several times and could NOT access the UHD trial again. Obviously I'm under-impressed by this. I'm taking the roku stick+ back today for a refund.</P>
<P>&nbsp;</P>
<P>The BBC are still in the trial period and I suspect they have a lot more to do to perfect it, especially as the supposed UHD image was no sharper than the OTA broadcast 1080p.</P>
<HR /></BLOCKQUOTE>
<P>The TV has still to be able to convert the HLG signal so it can switch to the HDR settings (full backlight, etc). I had the JS8000 but sent it back when Netflix started broadcasting in HDR and even though I was told it was HDR compatible it could not receive&nbsp;Netflix HDR. Samsung tried to say they never said that it would support Netflix, but they never said it would not. I asked if it was HDR compatible and was told it was. Miss selling. Same thing here&nbsp;with the 2016 UHD TV's in that Samsung informed various publications that they were fully supporting HLG in their&nbsp;2016 UHD TV's(they now deny they ever said such a thing. It's in the Dec 2016 Trusted Reviews).&nbsp; As Iplayer was the only broadcaster at the time planning to use HLG it is very hard to understand how Samsung&nbsp;can now say they are not supporting it, when they said they were going to fully support HLG!&nbsp; Thing is it was advertising, they made a claim about the capabilities of their 2016 TV's, and now they are withdrawing that. That is a clear breach of the Oct 2015 European Consumer Regs! So Samsung keep your word and sort this out, even if it means changing the main boards to sort it out.</P>Fri, 15 Dec 2017 12:06:29 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/349168#M5798paul12772017-12-15T12:06:29ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/349180#M5799
<P>Vincent Teoh has just posted a video on Youtube, <A href="https://www.youtube.com/watch?v=90Jg4-ndUJI" target="_blank">https://www.youtube.com/watch?v=90Jg4-ndUJI</A>, giving a detailed comparison of 4K HLG via iPlayer on an LG B7 versus 4k SDR from a Sky Q box.... so we all know what we're missing!</P>Fri, 15 Dec 2017 12:11:58 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/349180#M5799northbay2017-12-15T12:11:58ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/349184#M5800
<P>I bought it through Tesco click and collect, so they said it wouldn't be a prob to return. It's a great little streaming device but it doesn't offer anything I want that my js8000 doesn't already, except of course, BBC iplayer UHD which was no better than the OTA (in my test).</P>Fri, 15 Dec 2017 12:15:45 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/349184#M5800crashcris2017-12-15T12:15:45ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/349200#M5801
<P>Yes, but despite what both Netflix and Samsung said was NOT possible at various times, they DID eventually support Netflix UHD HDR (a few months ago) on the 2015 eu55js8000. Let's face it, if your questions to their help desk is anything other than "How to I switch the TV on or off ?" then you're liable to get a vague, non-commital and most likely, inaccurate (the right hand doesn't know what the left hand is doing) answer.</P>Fri, 15 Dec 2017 12:26:15 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/349200#M5801crashcris2017-12-15T12:26:15ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/349236#M5802
<BLOCKQUOTE><HR /><LI-USER uid="477947"></LI-USER> wrote:<BR />
<P>Yes, but despite what both Netflix and Samsung said was NOT possible at various times, they DID eventually support Netflix UHD HDR (a few months ago) on the 2015 eu55js8000. Let's face it, if your questions to their help desk is anything other than "How to I switch the TV on or off ?" then you're liable to get a vague, non-commital and most likely, inaccurate (the right hand doesn't know what the left hand is doing) answer.</P>
<HR /></BLOCKQUOTE>
<P>But is that not a big issue in that it took so long to sort and more importantly&nbsp;when I asked them if the were going to update they would not give me any answer. As you say ask them for anything and getting a vague answer, then does this not show how poor their customer support is. They have replied to my email asking about this HLG in 2016 models, and their reply is shown below.</P>
<P>&nbsp;</P>
<P>"<SPAN>Thank you for your email. Your customer reference number is ******.</SPAN></P>
<P><SPAN>&nbsp;</SPAN></P>
<P>&nbsp;</P>
<P><SPAN>This is to acknowledge that we have already received your email, we do apologise for the inconvenience it caused you. Rest assured everything will be taken care of by Samsung.</SPAN></P>
<P>&nbsp;</P>
<P>In regard to your concern, Samsung doesn't formally filed any statement to any forums which include trusted reviews or any website that all 2016 UHD HDR TV will support HLG broadcast.&nbsp; We were solely informed that no other legacy UHD TV’s are included.&nbsp;This service will not appear on 2014,15 or 16 models (HU, JU, JS, KU or KS). We are working closely with the BBC to enable our 2017 Samsung UHD models (MU &amp; QE) only to access the service.</P>
<P>&nbsp;</P>
<P>We sincerely apologise for the inconvenience and thank you for understanding."</P>
<P>&nbsp;</P>
<P>It's funny how both Trusted Reviews and What Hi Fi both said they had been informed by Samsung that their 2016 models would be fully HLG supported!&nbsp; Who do you beleive?</P>
<P>I far as I am concerned it is not the way to do business. If they say it can do something then it must be able to do, and it it can only do a part of some thing then customers should be informed of that also. It is not like they are selling other manufactures tech, they design and manufacture these TV's. So there is no excuse&nbsp;for giving wrong information.</P>
<P>Paul</P>Fri, 15 Dec 2017 13:17:48 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/349236#M5802paul12772017-12-15T13:17:48ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/349275#M5803
<P>Yes, I agree, I think it's terrible that it took so long to sort out the Netfilx app and that they can't be relied upon to honour or acknowledge their promises. Samsung went through a bit of a ***** year last year with their exploding phones so I expect they're now erring on the side of caution concerning this matter. Of course that doesn't win many favours from me.</P>Fri, 15 Dec 2017 13:11:37 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/349275#M5803crashcris2017-12-15T13:11:37ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/349310#M5806
<BLOCKQUOTE><HR /><LI-USER uid="477947"></LI-USER> wrote:<BR /><P>Yes, I agree, I think it's terrible that it took so long to sort out the Netfilx app and that they can't be relied upon to honour or acknowledge their promises. Samsung went through a bit of a ***** year last year with their exploding phones so I expect they're now erring on the side of caution concerning this matter. Of course that doesn't win many favours from me.</P><HR /></BLOCKQUOTE><P>And this is what I can not understand. Samung design and manufacture their own TV's with a massive budget and are not resellers. They should know the insides of their TV's and there marketing should have the very latest information and correct information. I may be sceptical but they seem to male claims about their capabilities&nbsp;hoping that they can use a software update to make on their promises (Netflix on JS models). It also seems that these claims are made at trade fairs to allow for deniability. To say they will support HLG fully and then not be able to support the only broadcaster, is just like with your JS, when the first and only HDR10 broadcaster was Netflix, and it did not support.&nbsp;</P><P>&nbsp;</P><P>Paul</P>Fri, 15 Dec 2017 13:34:23 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/349310#M5806paul12772017-12-15T13:34:23ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/349599#M5807
<P>It's so so bad that this isn't working for 2016 or 2017 models. i bought my ks8000 in december last year because it was future proofed against HDR standards including HLG. Samsung you just lost all my custom of any of your products. i have been getting your galaxy phones since they came out and my tvs from you for the last 15 years or so, you just lost me over this. £1500 quid tv that wont playback HDR that you promised it would be able to. Shocking behaviour.</P>Fri, 15 Dec 2017 17:00:34 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/349599#M5807amokuk2017-12-15T17:00:34ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/349631#M5808
<BLOCKQUOTE><HR /><LI-USER uid="482854"></LI-USER> wrote:<BR /><P>It's so so bad that this isn't working for 2016 or 2017 models. i bought my ks8000 in December&nbsp;last year because it was future proofed against HDR standards including HLG. Samsung you just lost all my custom of any of your products. i have been getting your galaxy phones since they came out and my tvs from you for the last 15 years or so, you just lost me over this. £1500 quid tv that wont playback HDR that you promised it would be able to. Shocking behaviour.</P><HR /></BLOCKQUOTE><P>And what makes it so bad is they are denying&nbsp;they ever said that their 2016 TV's would support Iplayer HLG, which just happens to be the only broadcaster&nbsp;with plans on using it. This is what Trusted Reveiws said last December</P><P>"<SPAN>HLG is currently included in the ITU-R BT.2100 specification for programme production and exchange. It’s expected to be ratified into the DVB specification before the end of the year, at which point broadcasters and screen manufacturers can begin to firm up road maps. But where does that leave TV buyers in the meantime. Can you expect 4K screens bought today to be firmware updated?&nbsp;</SPAN><BR /><BR /><SPAN>We put out a call. Understandably, currently TV manufacturers have little to say on the subject as yet. Only Samsung, out of all those polled, maintained that all its UHD HDR 2016 models could be firmware updated to support HLG. “All of Samsung’s 2016 HDR TVs will be firmware upgradeable to support Hybrid Log-Gamma broadcast HDR once it is widely available,” we were told emphatically."</SPAN></P><P>&nbsp;</P><P><SPAN>I suppose the get out clause is when it is widely available, but then they tell me</SPAN></P><P><SPAN>"</SPAN></P><P>In regard to your concern, Samsung doesn't formally filed any statement to any forums which include trusted reviews or any website that all 2016 UHD HDR TV will support HLG broadcast.&nbsp; We were solely informed that no other legacy UHD TV’s are included.&nbsp;This service will not appear on 2014,15 or 16 models (HU, JU, JS, KU or KS). We are working closely with the BBC to enable our 2017 Samsung UHD models (MU &amp; QE) only to access the service."</P><P>Like I said it was in the Dec 2016 edition and What Hi Fi in June 2017 also saying that Samsung would be fully supporting HLG. So were these publications mis leading us? I&nbsp; think BBC I player caught Samsung out by doing this test far sooner that they thought.&nbsp;</P><P>&nbsp;</P><P>&nbsp;So yes where does that leave us. I spent over £3000 on the 65KS9500, thinking it would be future proof! There maybe one way and that is to ask the retailer for a refund for miss selling.</P><P>Paul</P>Fri, 15 Dec 2017 17:17:28 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/349631#M5808paul12772017-12-15T17:17:28ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/349645#M5809
<P>I too have a 2016 KS8000 TV (EU model) and am very disappointed that my TV - despite Samsung saying they will add HLG support, can't play HLG via iPlayer. In 2 separate occasions, we have been lied to by Samsung staff when asking for 'help'. 1 stated that only HDR1000+ TV's will be able to support HLG via iPlayer. However when I stated these numbers are nothing but PR speak and that the KS series were listed as HDR1000 - the same as the&nbsp;MU series that are getting it - they basically fobbed off that and said they would forward it to their tech department.</P><P>&nbsp;</P><P>Another friend who spoke to Samsung stated that HLG support for Broadcast content is added but that is different from the HLG format that iPlayer uses. The fact that youtube - another on demend service - has HLG support via its app contradicts this too. HLG, whether its via on-demand or broadcast uses the same method. I really can't see BBC using a different HLG for on-demand that it will for broadcasting. The same HLG broadcast content will no dobt be the same when its uploaded to iPlayer. I bet if you were to use an external device (like Roku for example) that has iPlayer and HLG support, you could watch the Blue Planet 2 in HLG. Therefore this is yet another BS answer from Samsung.</P><P>&nbsp;</P><P>As far as I see it, the iPlayer app is all that needs updating to support HLG as the KS series already supports HLG - look at the HLG demo's on youtube. Therefore Samsung are giving us BS reasons why - instead of stating that they would rather you buy a 'new' TV than to support their 'older' TV's. Chances are, that if I were to buy a new TV, it certainly wouldn't be Samsung - not when the LG OLEDs are as cheap as a Q series, (certainly wouldn'y by an MU and have a 'big' downgrade on HDR performance), offer HLG via iPlayer - even on 2016 models, as well as Dolby Vision. They also have the same input lag for gaming and a HDR game mode that it automatically switches to for HDR games. Not only do they offer a 'perfect' picture and perfect blacks thanks to self emitting technology - no bleed/haloing etc that backlit TV's suffer from, they are superior in support and options - even for earlier models.</P><P>&nbsp;</P><P>I have owned a Samsung TV for the last 10yrs or so (as well as other brands as I do have multiple TV's) but the last couple of years, I have been disappointed by Samsung, their quality and quality control, their support and customer service. This is just another nail in the coffin as far as I am concerned and certainly having a negative impact as far as purchasing a Samsung product in the future. I know we are in a state of flux at the moment with HDR and its various formats, as well as the iminent launch of HDMI 2.1 but you don't expect a TV to support HLG but not from certain apps. What next? the TV will support HDR10+ but only on the Amazon App because all other souces are not using the same HDR10+?&nbsp;</P>Fri, 15 Dec 2017 17:25:46 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/349645#M5809BAMozzy2017-12-15T17:25:46ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/349737#M5811
<P>Hi</P><P>&nbsp;</P><P>I don't think the issue is with the TV supporting or not supporting HLG, we know they do support HLG, but I suspect they have a problem with the DASH-DVB stream that iPlayer is using, this explains why it isn't even available in 4K SDR, also Sony TVs seem to be having similar issues, see&nbsp;<A href="https://community.sony.cz/t5/android-tv/bbc-iplayer-blue-planet-2-uhd-hdr/m-p/2403544" target="_blank">https://community.sony.cz/t5/android-tv/bbc-iplayer-blue-planet-2-uhd-hdr/m-p/2403544</A></P><P>&nbsp;</P><P>The wider implication for 2016 models (and maybe the 2017 models as we've not seen Blue Planet supported on these yet), is that these TVs may never be able to play 4K HEVC content even in SDR if the problem is due to the DASH-DVB format support, as that is how, as I understand, that iPlayer will stream all 4K contect.</P><P>&nbsp;</P><P>It would be nice for some detailed information from Samsung to what is happening, and&nbsp; if support can't happen for iPlayer 4K contenct then potentially they are facing a huge negative PR nightmare if it gets picked up in the media, so I'm sure they are trying their best.</P><P>&nbsp;</P><P>Regards</P><P>&nbsp;</P><P>Phil</P><P>&nbsp;</P><P>&nbsp;</P>Fri, 15 Dec 2017 19:34:18 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/349737#M5811Phil122017-12-15T19:34:18ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/349740#M5812
<BLOCKQUOTE><HR /><LI-USER uid="375633"></LI-USER> wrote:<BR /><P>Hi</P><P>&nbsp;</P><P>I don't think the issue is with the TV supporting or not supporting HLG, we know they do support HLG, but I suspect they have a problem with the DASH-DVB stream that iPlayer is using, this explains why it isn't even available in 4K SDR, also Sony TVs seem to be having similar issues, see&nbsp;<A href="https://community.sony.cz/t5/android-tv/bbc-iplayer-blue-planet-2-uhd-hdr/m-p/2403544" target="_blank">https://community.sony.cz/t5/android-tv/bbc-iplayer-blue-planet-2-uhd-hdr/m-p/2403544</A></P><P>&nbsp;</P><P>The wider implication for 2016 models (and maybe the 2017 models as we've not seen Blue Planet supported on these yet), is that these TVs may never be able to play 4K HEVC content even in SDR if the problem is due to the DASH-DVB format support, as that is how, as I understand, that iPlayer will stream all 4K contect.</P><P>&nbsp;</P><P>It would be nice for some detailed information from Samsung to what is happening, and&nbsp; if support can't happen for iPlayer 4K contenct then potentially they are facing a huge negative PR nightmare if it gets picked up in the media, so I'm sure they are trying their best.</P><P>&nbsp;</P><P>Regards</P><P>&nbsp;</P><P>Phil</P><P>&nbsp;</P><P>&nbsp;Does this mean that you are saying that Samsung may have made a bit of a ***** up! If what you are saying is true it is difficult to understand,as Samsung is suppose&nbsp;to be a leader in this field and they have failed it's customers in this regard. They have promised HLG support (even though they deni&nbsp;this for 2016 sets), so how are they going to correct this?&nbsp; Thing is they are proberlarly more interested in sorting out their phone fiasco, which they only admitted to, when the evidence was overwhelming. If Panasonic&nbsp;has no problems with and they are supporting 2015 models, I find it so hard why Samsung can not!</P></BLOCKQUOTE>Fri, 15 Dec 2017 19:45:38 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/349740#M5812paul12772017-12-15T19:45:38ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/349889#M5814
<DIV class="agent"><BLOCKQUOTE><HR /><LI-USER uid="386110"></LI-USER> wrote:<BR /><BLOCKQUOTE><HR /><LI-USER uid="375633"></LI-USER> wrote:<BR /><P>Hi</P><P>&nbsp;</P><P>I don't think the issue is with the TV supporting or not supporting HLG, we know they do support HLG, but I suspect they have a problem with the DASH-DVB stream that iPlayer is using, this explains why it isn't even available in 4K SDR, also Sony TVs seem to be having similar issues, see&nbsp;<A href="https://community.sony.cz/t5/android-tv/bbc-iplayer-blue-planet-2-uhd-hdr/m-p/2403544" target="_blank">https://community.sony.cz/t5/android-tv/bbc-iplayer-blue-planet-2-uhd-hdr/m-p/2403544</A></P><P>&nbsp;</P><P>The wider implication for 2016 models (and maybe the 2017 models as we've not seen Blue Planet supported on these yet), is that these TVs may never be able to play 4K HEVC content even in SDR if the problem is due to the DASH-DVB format support, as that is how, as I understand, that iPlayer will stream all 4K contect.</P><P>&nbsp;</P><P>It would be nice for some detailed information from Samsung to what is happening, and&nbsp; if support can't happen for iPlayer 4K contenct then potentially they are facing a huge negative PR nightmare if it gets picked up in the media, so I'm sure they are trying their best.</P><P>&nbsp;</P><P>Regards</P><P>&nbsp;</P><P>Phil</P><P>&nbsp;</P><P>&nbsp;Does this mean that you are saying that Samsung may have made a bit of a ***** up! If what you are saying is true it is difficult to understand,as Samsung is suppose&nbsp;to be a leader in this field and they have failed it's customers in this regard. They have promised HLG support (even though they deni&nbsp;this for 2016 sets), so how are they going to correct this?&nbsp; Thing is they are proberlarly more interested in sorting out their phone fiasco, which they only admitted to, when the evidence was overwhelming. If Panasonic&nbsp;has no problems with and they are supporting 2015 models, I find it so hard why Samsung can not!</P></BLOCKQUOTE><HR /></BLOCKQUOTE><SPAN class="cname">I agree Paul, the&nbsp;<SPAN>DASH-DVB format support may be the issue Phil but can't see how Samsung don't have the technical know how to sort this out. If problems though suppose that's why 2016 models not a priority even if not really acceptable.&nbsp; Anyway when I've contacted them Samsung don't seem to divulge much detail.</SPAN></SPAN></DIV><DIV class="agent">&nbsp;</DIV><DIV class="agent"><SPAN class="cname">Did hear from BBC on live chat but they weren't able to shed much light:<BR /></SPAN></DIV><DIV class="customer"><SPAN class="cname">Sarah : "</SPAN><SPAN class="cmsg">It's a frustrating one, James. Samsung have a firmware update for the TVs that we'd listed on the site, and we had hoped that it would be rolled out before we released the trial, but they confirmed it wouldn't be ready on time. It's in their hands, so we don't know much about it at this&nbsp;stage unfortunately. Hopefully it will be updated very soon but it's Samsung&nbsp;who would be able to advise you further as it's out of our hands at this stage."</SPAN></DIV><DIV class="customer"><SPAN class="cmsg">&nbsp;</SPAN></DIV><DIV class="customer"><SPAN class="cmsg">Expiry date has been confirmed as 16 January&nbsp; which is a bit later than expected but was informed this was&nbsp; just due to the Christmas holidays, page has been updated:</SPAN></DIV><DIV class="customer">&nbsp;</DIV><DIV class="customer"><A title="Blue planet II UHD Iplayer" href="https://www.bbc.co.uk/iplayer/help/latest-news/blue-planet-II-uhd" target="_self">Blue planet II UHD Iplayer</A></DIV>Fri, 15 Dec 2017 23:13:42 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/349889#M5814JAMES45782017-12-15T23:13:42ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/349994#M5825
What with HLG missing in iPlayer...the SmartThings extend that never turned up, and now Samsung SmartThings Hub<BR />can't see the 2016 KS TVs anymore.<BR /><BR />We are up **** creek without a paddle.Sat, 16 Dec 2017 09:23:03 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/349994#M5825Tezz2017-12-16T09:23:03ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350051#M5826
<BLOCKQUOTE><HR /><LI-USER uid="386110"></LI-USER> wrote:<BR /><BLOCKQUOTE><HR /><P>&nbsp;Does this mean that you are saying that Samsung may have made a bit of a ***** up! If what you are saying is true it is difficult to understand,as Samsung is suppose&nbsp;to be a leader in this field and they have failed it's customers in this regard. They have promised HLG support (even though they deni&nbsp;this for 2016 sets), so how are they going to correct this?&nbsp; Thing is they are proberlarly more interested in sorting out their phone fiasco, which they only admitted to, when the evidence was overwhelming. If Panasonic&nbsp;has no problems with and they are supporting 2015 models, I find it so hard why Samsung can not!</P></BLOCKQUOTE><HR /></BLOCKQUOTE><P>&nbsp;</P><P>Hi</P><P>&nbsp;</P><P>I'm just spectulating.&nbsp; Yes we know they have made a mistake as obviously Samsung would want to support to this on their TVs.</P><P>&nbsp;</P><P>The irony is cheaper TVs from the likes of HiSense with full support have a much easier time as they are just buying the chips from companies that do nothing else but make set-top chips, so the likes of Amlogic, Marvell, Mediatek etc.&nbsp; These chips often come with their own problems or limitations and often aren't very high powered, but these companies know their basics and need to keep up with emerging standards in order to keep ahead of the competition.</P><P>&nbsp;</P><P>Samsung tend to use a more complex mix of internals, for example their own processor partnered with more discrete silicon.&nbsp; The One Box is more akin to a computer with a graphcis card, where as other TVs are more like a £30 cheap Android box with just one SoC chip that does everything costing a few dollars.&nbsp; See attached pictures of a HiSense TV and the Samsung One Box, note how HiSense is based around a single chip under a heatsink and the power supply.&nbsp; The picture of the One Box is just the circuit for the TV, there is still a power supply and all the circuitry in the actual screen itself (not shown) on top this.&nbsp; The HiSense TV, well that is all there is to it.&nbsp; HiSense haven't really made that TV, they've just assembled it.&nbsp;</P><P>&nbsp;</P><P>Other TV manufacturers are fairly similar, it's rare that a Toshiba TV will contain any Toshiba chips for example.&nbsp; Samsung are one of the few manufacturers that you can consider are actually building their own TVs, so it is really a Samsung TV, and not just a TV made by some OEM manufacturer branded up.&nbsp; The downside is for Samsung it is a lot more work in getting products to market and this translates into these sorts of issues we are seeing now.</P><P>&nbsp;</P><P>We will just have to see what happens in the coming weeks.&nbsp; By the sounds of it seems the BBC does indeed have firmware that supports HLG on iPlayer at least for the 2017 models, just for some reason Samsung hasn't released it yet, this could simply be down to finding a bug or they are behind with testing and validation before rolling it out.</P><P>&nbsp;</P><P>Regards</P><P>&nbsp;</P><P>Phil<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="One Box motherboard" style="width: 999px;"><img src="https://eu.community.samsung.com/t5/image/serverpage/image-id/15645i070539EB781CDB0A/image-size/large?v=1.0&amp;px=999" title="197841-26.jpg" alt="One Box motherboard" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">One Box motherboard</span></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Inside a HiSense TV, one chip solution from third party company" style="width: 999px;"><img src="https://eu.community.samsung.com/t5/image/serverpage/image-id/15644i042CB9FF8001D072/image-size/large?v=1.0&amp;px=999" title="Hisense-50K360G-1.jpg" alt="Inside a HiSense TV, one chip solution from third party company" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Inside a HiSense TV, one chip solution from third party company</span></span></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P>Sat, 16 Dec 2017 10:26:38 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350051#M5826Phil122017-12-16T10:26:38ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350188#M5829
<P>There is a problem with your argument which is fundamental. Panasonic were and are able to play Iplayer HLG now and the previous&nbsp;Iplayer 20 second test last year. They are supporting not only 2016, but also 2015 TV's. Therefore the specs must have been know before 2015 and if Panasonic can get it right as a high quality manufacturer, then there is no excuse&nbsp;why Samsung&nbsp;can not! What I think also makes it worse is the low end market are able to play Iplayer&nbsp;HLG and Samsung can not which&nbsp; asks the question is Samsung producing a high end product? I know your photo's look good (and probably&nbsp;are from Samsung), with&nbsp;more excuses, but if other low cost brands can play Iplayer HLG, I think less of excuses&nbsp;and more sorting this out and quickly.&nbsp;</P><P>I do not think it is unreasonable to expect a 2015 tech to be supported by a 2016 TV especially when they said it would through various&nbsp;Tech magazines (even though they now deny&nbsp;ever saying that)!&nbsp; That is why I paid the considerable&nbsp;amount of money for what I thought was a leading&nbsp;edge TV in design and functions, a top of the bunch, and now these low end models&nbsp;are putting Samsung to shame! Why after this would I pay a premium&nbsp;for one of your TV's when I can pay less than half, and get a TV that I can not see any difference in the picture quality and is upto date!</P><P>I now have&nbsp;some tech question.</P><P>You say it is not to do with the HLG but the stream, which at the moment with Iplayer it is over the Internet, so when it is broadcast over the air will it use the same transport?</P><P>Why does it seem Youtube works but not Iplayer they are both over the Internet?</P><P>Is there a software solution?</P><P>When did Iplayer decide which transport to use (remember Panasonic got it right)?</P><P>And should the head of tech and design be sacked????</P><P>Customers would like certain things when they buy products and quite often&nbsp;loyalty also plays a part. I think Samsung have forgotten&nbsp;that, when you see the amount of unhappy customers on these and other forums.</P><P>&nbsp;</P><P>Paul</P><P>&nbsp;</P>Sat, 16 Dec 2017 13:58:49 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350188#M5829paul11112017-12-16T13:58:49ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350598#M5841
<P>There's no Samsung tvs in that list. Very disappointing.&nbsp;</P>Sun, 17 Dec 2017 07:44:36 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350598#M5841Baulds2017-12-17T07:44:36ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350732#M5845
<BLOCKQUOTE><HR /><LI-USER uid="486221"></LI-USER> wrote:<BR /><P>There's no Samsung tvs in that list. Very disappointing.&nbsp;</P><HR /></BLOCKQUOTE><P><SPAN>We have all been miss lead, miss sold and lied to, good old Samsung, must have the worse support of all tech companies! And as someone else had said they still have not fixed the security crack yet that invades our privacy!</SPAN><BR /><BR /></P>Sun, 17 Dec 2017 10:45:41 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350732#M5845paul12772017-12-17T10:45:41ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350753#M5846
<P>Hi</P><P>&nbsp;</P><P>Good on the BBC for removing Samsung from that list and showing them for what they are, just seeking PR and sales regardless of actually delivering what they say they will.&nbsp; The article about Blue Planet in 4K HLG has been in virtually all major publications as well as on the BBC website with links back to the supported list of TVs, so Samsung have benefited from the PR and advertising without delivering.&nbsp; Maybe they would be good enough to explain exactly what is happening and what went wrong?</P><P>&nbsp;</P><P>Hopefully this gets picks up by the wider online press, as people should know that Samsung TVs, certainly the 2016 and 2017 models appear unable to support iPlayer in 4K and are therefore a risky buy on the basis&nbsp;of</P><P>uncertainties.&nbsp;</P><P>&nbsp;</P><P>Regards</P><P>&nbsp;</P><P>Phil</P><P>&nbsp;</P><P>&nbsp;</P>Sun, 17 Dec 2017 10:59:11 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350753#M5846Phil122017-12-17T10:59:11ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350766#M5849
<BLOCKQUOTE><HR /><LI-USER uid="78"></LI-USER> wrote:<BR /><P>Hi all.</P><P>&nbsp;</P><P>Official statement on the 2016 models:</P><P>&nbsp;</P><P>“We are pleased to confirm all 2016 Samsung UHD TV’s have been enabled to support UHD HDR HLG content via TV broadcast as was promised (Ensure the latest software version is installed).</P><P>Please note this differs from that used by the BBC i-Player Online Streaming service and there are no plans at this time to enable it for 2016 devices.”</P><P>&nbsp;</P><P>Regarding the 2017 range and Blue Planet II: "We are working closely with the BBC to enable our 2017 Samsung UHD models (MU &amp; QE) to access the service."</P><HR /></BLOCKQUOTE><P>Hi Ant</P><P>&nbsp;</P><P>Could you please update us on this fiasco.&nbsp;&nbsp;</P><P>&nbsp;</P><P><EM>Regarding the 2017 range and Blue Planet II: "We are working closely with the BBC to enable our 2017 Samsung UHD models (MU &amp; QE) to access the service."</EM></P><P>&nbsp;</P><P>&nbsp;</P><P>The statement above is now out of date as we know the BBC have removed every Samsung TV from the supported list, so what is happening exactly.</P><P>&nbsp;</P><P>Regards</P><P>&nbsp;</P><P>Phil</P>Sun, 17 Dec 2017 11:14:49 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350766#M5849Phil122017-12-17T11:14:49ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350771#M5850
<P>I second that. Samsung deserve to be called out for selling (effectively) obsolete equipment. As the owner of a 2015 js model I'm sickened that they've all but washed their hands of their duty of care for my 2 year old set. I'm certain that it's not beyond their capability to get your and my TVs uploaded with the revelent firmware but they seem to be dismissive.&nbsp; Shocking behaviour.</P>Sun, 17 Dec 2017 11:20:15 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350771#M5850crashcris2017-12-17T11:20:15ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350779#M5851
How do you know what year you tv is? Mine is a UE5MU6200 curved which i only purchased in July this year. When you pay £900 for you'd expect it to be capable of it all.Sun, 17 Dec 2017 11:26:45 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350779#M5851Baulds2017-12-17T11:26:45ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350784#M5852
<P>Hi</P><P>&nbsp;</P><P>I believe your model is a 2017 model that originally appeared on the BBC supported list, only to be removed by the BBC as Samsung hadn't delivered.</P><P>&nbsp;</P><P>Regards</P><P>&nbsp;</P><P>Phil</P>Sun, 17 Dec 2017 11:28:49 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350784#M5852Phil122017-12-17T11:28:49ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350786#M5853
<P>That's correct - 2017 UHD.</P><P>You can see the Samsung naming scheme <A href="http://www.samsung.com/uk/support/tv-audio-video/what-do-samsung-tv-model-numbers-actually-mean-why-are-they-so-long/" target="_self">*****</A></P>Sun, 17 Dec 2017 11:32:54 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350786#M5853loftygit2017-12-17T11:32:54ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350789#M5854
<P>Thanks, yes 2017 I was worried I'd been sold a duffer lol. It's unbelievable that last years tvs have no plans to be upgraded. That's absolutely disgraceful. I used to work for mitsubishi electric and made vcrs. They kept their support division open in the UK for 7 years after the stopped making the video recorders for service and repairs, but Samsung can't or won't update software on a TV that's a year old. I think I should have went for the Sony TV I was looking at rather than this one as it appears it may be obsolete next month.&nbsp;</P>Sun, 17 Dec 2017 11:38:14 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350789#M5854Baulds2017-12-17T11:38:14ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350795#M5855
<P>Phil I now know you do not work for Samsung with your last post, and agree with every thing you say. It so obvious&nbsp;that Samsung do lie, as they emailed me saying they never informed anyone they would support any 2016 TV's. ***** it is word for word.</P><P><SPAN>This is to acknowledge that we have already received your email, we do apologise for the inconvenience it caused you. Rest assured everything will be taken care of by Samsung.</SPAN></P><P>&nbsp;"In regard to your concern, Samsung doesn't formally filed any statement to any forums which include trusted reviews or any website that all 2016 UHD HDR TV will support HLG broadcast.&nbsp; We were solely informed that no other legacy UHD TV’s are included.&nbsp;This service will not appear on 2014,15 or 16 models (HU, JU, JS, KU or KS). We are working closely with the BBC to enable our 2017 Samsung UHD models (MU &amp; QE) only to access the service.</P><P>&nbsp;We sincerely apologise for the inconvenience and thank you for understanding."</P><P>&nbsp;</P><P>I like their asking me to thank them for my understanding, it's the opposite&nbsp;I am really not happy with Samsung, and like you said Phil,&nbsp;they can not even get it right between themselves, and I am even more sure they released this information of support, for marketing reasons only and were not truthful. This is a clear case of miss&nbsp;selling as even their 2017 models do not even work. I suggest you all look up&nbsp;the 2015 Oct European Consumer regs on google. They are written in plain English&nbsp;and it makes absolutely&nbsp;clear that if a manufacturer or retailer makes any claims about functionality or abilities or quality or responds to any of your questions about said item positively then that item must be able to do as said. If not it is miss selling, which is a breach of these regs, and you are entitled&nbsp;for a full refund. I&nbsp;think we may be getting close to a class action!</P><P>I was told by PC World when I bought the JS8000 that it was fully HDR compatible (my son was with me) and said that I was looking forward to watch Netflix HDR when they start broadcasting Marco Polo in the May. When it was broadcast&nbsp;my TV would not play the HDR version. At first Samsung blamed Netflix, Netflix told me that the&nbsp;TV was not compatible so Samsung then said it was because the TV was not HDR, which as we know it is! They would never admit it was their problem. I eventually got a full refund from PC World for miss selling under the 2015 regs.</P><P>I must have been mad to but another Samsung but the reviews&nbsp;were brill and the TV is very good, just wish Samsung sorted their support section and delivered on their promises!</P><P>I think the BBC response is excellent and again shows how poor Samsung are. I am waiting for ants (moderator) for his response, which should be interesting.&nbsp;</P><P>I seem to have been blocked on their face book page, so also&nbsp; use that to choice&nbsp;your concerns and also email Trusted reviews&nbsp;and What Hi Fi for their response, as I have done.</P><P>Paul</P><P>&nbsp;</P>Sun, 17 Dec 2017 11:51:36 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350795#M5855paul12772017-12-17T11:51:36ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350801#M5856
<BLOCKQUOTE><HR /><LI-USER uid="375633"></LI-USER> wrote:<BR /><BLOCKQUOTE><HR /><LI-USER uid="78"></LI-USER> wrote:<BR /><P>Hi all.</P><P>&nbsp;</P><P>Official statement on the 2016 models:</P><P>&nbsp;</P><P>“We are pleased to confirm all 2016 Samsung UHD TV’s have been enabled to support UHD HDR HLG content via TV broadcast as was promised (Ensure the latest software version is installed).</P><P>Please note this differs from that used by the BBC i-Player Online Streaming service and there are no plans at this time to enable it for 2016 devices.”</P><P>&nbsp;</P><P>Regarding the 2017 range and Blue Planet II: "We are working closely with the BBC to enable our 2017 Samsung UHD models (MU &amp; QE) to access the service."</P><HR /></BLOCKQUOTE><P>Hi Ant</P><P>&nbsp;</P><P>Could you please update us on this fiasco.&nbsp;&nbsp;</P><P>&nbsp;</P><P><EM>Regarding the 2017 range and Blue Planet II: "We are working closely with the BBC to enable our 2017 Samsung UHD models (MU &amp; QE) to access the service."</EM></P><P>&nbsp;</P><P>&nbsp;</P><P>The statement above is now out of date as we know the BBC have removed every Samsung TV from the supported list, so what is happening exactly.</P><P>&nbsp;</P><P>Regards</P><P>&nbsp;</P><P>Phil</P><HR /></BLOCKQUOTE><P>BBC actually say "<STRONG>Blue Planet II in UHD is available on BBC iPlayer on over 200 devices until 16 January 2018. If Samsung update their firmware in this timeframe, we can make the series available on these devices too."</STRONG></P><P>&nbsp;</P><P>However presumably it's not clear to the BBC if&nbsp; Samsung can make the deadline which presumably is why no 2017 models are listed. Some folk (including myself) were informed they may&nbsp; be&nbsp; able to access 2nd week in January but the latest communication I had said it was not expected to be in time for current content on Iplayer,though deadline is a bit later than expected.&nbsp;&nbsp;</P><P>&nbsp;</P><P>Certainly would be good to have more detailed information on progress and how process has been held up though! Personally didn't know about any HDR from BBC when I purchased&nbsp; TV but certainly may have been a factor lately, can get UHD and some HDR from other sources though myself.</P>Sun, 17 Dec 2017 12:02:05 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350801#M5856JAMES45782017-12-17T12:02:05ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350846#M5857
<P>Message seemed to disappear:</P><P>&nbsp;</P><P>BBC say<STRONG> : Blue Planet II in UHD is available on BBC iPlayer on over 200 devices until 16 January 2018. If Samsung update their firmware in this timeframe, we can make the series available on these devices too.</STRONG></P><P>&nbsp;</P><P>However presumably not clear to BBC if Samsung can make deadline and therefore 2017 models have currently been removed from list. Some were informed may be able to access 2nd week of January, however latest communication I had said not expected to meet deadline but would be available for future content, though deadline seems a bit later than expected.</P><P>&nbsp;</P><P>Certainly would be good to have further detail and just why processs has been held up! Personally purchased 2017 model due to UHD from other sources, didn't think there was a lot of HDR content at present and before I heard of the BBC trial. However, certainly would've been a factor for some lately.</P>Sun, 17 Dec 2017 12:25:07 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350846#M5857JAMES45782017-12-17T12:25:07ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350912#M5858
<P>I know I keep saying it but Samsung said they would be fully supporting HLG in their 2016 TV's. Now as a customer it is not unreasonable&nbsp;to presume that would mean all flavours of HLG, <FONT color="#FF0000"><STRONG><U>UNLESS</U></STRONG>,</FONT>&nbsp;they say that a particular type is not supported, i.e. Iplayer. Also when you consider&nbsp;that Panasonic TV's where able to show&nbsp; the 20 sec HLG Iplayer sample in 2016 it is not unreasonable to think that the Samsung 2016 TV's would also be able to, when they had told the major reveiwer's (again they deny&nbsp;this) that the 2016 TV's would be fully supported, and you are being told this a premium product, state of the art and upto date, and will be kept that way with up dates!&nbsp;</P><P>I must admit I watched the Hitmans Body Guard&nbsp;on a 4k Panasonic (not Samsung ) blu-ray player, with Denon Atmos surround and my 65KS9500 in 4K HDR.</P><P>It was absolutly stunning.&nbsp;</P><P>I will give prise&nbsp;where it is due, and the sad thing is, it is the support and not keeping up with your rivals, that seems to let you down. To have all your models removed from the Iplayer list must be a little bit embarrassing to say the least!</P><P>&nbsp;</P>Sun, 17 Dec 2017 13:13:33 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350912#M5858paul12772017-12-17T13:13:33ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350915#M5859
<BLOCKQUOTE><HR /><LI-USER uid="486221"></LI-USER> wrote:<BR /><P>Thanks, yes 2017 I was worried I'd been sold a duffer lol. It's unbelievable that last years tvs have no plans to be upgraded. That's absolutely disgraceful. I used to work for mitsubishi electric and made vcrs. They kept their support division open in the UK for 7 years after the stopped making the video recorders for service and repairs, but Samsung can't or won't update software on a TV that's a year old. I think I should have went for the Sony TV I was looking at rather than this one as it appears it may be obsolete next month.&nbsp;</P><HR /></BLOCKQUOTE><P>Take it back and claim a refund for miss selling under the 2015 european regs in that you were told it wouls support HLG.</P>Sun, 17 Dec 2017 13:16:06 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350915#M5859paul12772017-12-17T13:16:06ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350929#M5860
There's a long list of hisence tvs in there. Aren't they cheap budget tvs from lidl or something? And the world's now largest electronics company can't compete with a cheapo brand.Sun, 17 Dec 2017 13:32:50 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350929#M5860Baulds2017-12-17T13:32:50ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350956#M5862
<BLOCKQUOTE><HR /><LI-USER uid="486221"></LI-USER> wrote:<BR /><P>Thanks, yes 2017 I was worried I'd been sold a duffer lol. It's unbelievable that last years tvs have no plans to be upgraded. That's absolutely disgraceful. I used to work for mitsubishi electric and made vcrs. They kept their support division open in the UK for 7 years after the stopped making the video recorders for service and repairs, but Samsung can't or won't update software on a TV that's a year old. I think I should have went for the Sony TV I was looking at rather than this one as it appears it may be obsolete next month.&nbsp;</P><HR /></BLOCKQUOTE><P>No disrespect to you or you choice of TV but lets be honest, compared to say the KS range, the MU series are not that great as a HDR TV. They don't offer UHD Premium quality standards for example - not as wide a colour gamut or able to reach the Peak Brightness. The TV that matches the KS8000 (EU numbering) is the Q9F - both in terms of features, audio and HDR performance. In fact the KS8000 can give a higher peak brightness in a calibrated 10% window (not using some unwatchable 'Vivid' mode. Granted the Q9 has a small increase in the wide colour gamur but BOTH are Edge Lit, Quantum Dot layer (on the rear), UHD Premium quality HDR TV's. Only separated by a year in terms of release models yet the KS can't cope with a specific 'format' - according to someone *****, that format being the DASH-DVB.</P><P>&nbsp;</P><P>As far as HLG support is concerned, there are a few 'youtube' test/demo HLG video's that clearly work on the KS8000 - ever since the youtube app was updated to support HDR playback. As there are external devices mentioned in the BBC HLG supported devices, I wonder if they will give you HDR when plugged into a KS8000? If the TV can't cope with the format used by BBC on its own, in built app, then maybe the option is that we watch it via some external device - I am sure it will work as the external will support that file and decode it - NOT that I think we should be forced to buy yet another device just to get the functionality that other TV's - inc those of the same and earlier generation can deliver. I can understand not supporting Dolby Vision, not wanting to pay Dolby for something that rivals Samsung's own HDR10 and HDR10+ formats they helped create but supporting media file extensions like HEVC and DVB-DASH should be included if not built in at launch.</P><P>&nbsp;</P><P>What really gets to me though is the lies! Being told on via 'customer support' that the TV can't be updated because its not HDR1000, HLG won't work on any on-demand yet works via youtube or even that HLG was 'never' mentioned in any 'press' yet we can find numerous cases where it has been. I also recall that HDR10+ was mentioned as 'coming to at least the KS 2016 range' too but now Samsung seem to be backtracking.</P><P>&nbsp;</P><P>I know £900 for a TV is a lot of money but the KS TV's were nearer £2k (55" KS8000 was £1.9k at launch but the 65" KS9500 was a lot more - Launching at £3.8k) and to see TV's like the MU series supposedly getting the update is ridiculous. Its not just that either as the 'competing' TV's to the KS - the most Popular of the UHD Premium TV's of 2016 - can cope with HLG via iPlayer yet the KS can't is ridiculous.</P><P>&nbsp;</P><P>I know the 4k era has been quite an upheaval since the first 4k TV's launched. I bought a 55" HU7500 (nearly £2k) in 2014 - a TV that was promised woukd be 'future proof' by Samsung as they would keep it updated via Evolution Kits. The SEK-3500 was the last and not even 'officially - according to Samsung' released in the UK and then dropped completely. It was built with 4 HDMI 2.0 ports that couldn't be upgraded and only 1 supported HDCP2.2. I had no choice but to pay another £400 to basically get 4 HDMI 2.0a ports with HDCP2.2 support on all OR buy a new TV to get HDR with the wide colour gamut and decent Peak Brightness levels - that's how I ended up buying the KS8000 (beginning to wish I went with Panasonic DX902b or LG B6 OLED now...). It now seems that in 2018, another 2years later, I have a choice of going without HLG, maybe HDR10+ too OR buy yet another TV. This is absolutely ridiculous. Had I bought Panasonic or LG instead, I would not be forced into buying a replacement or missing out.</P><P>&nbsp;</P><P>Its the combination of lies, quality control (or lack of), lack of support etc that has really hurt the most and I am certain that my 'next' TV will NOT be Samsung. I guarantee it will not be a back lit (either Edge or FALD) LCD that's for sure. I watch Nanosys with interest (I know Samsung are a major share holder) and the next step is Photo-emissive Quantum Dot layers which can be used with OLEDs too to increase their brightness and colour gamuts. The fact they have 8.3m dimming zones as EVERY Pixel can be 'perfect' Black (0.000000nits) and the Photo Emissive layer can increase brightness by up to 2.5x, this should take them over the 1000nits. LG also have a built in system for analysing HDR10 content scene by scene and adjusting the tone mapping algorithm - essentially adding in 'dynamic' metadata to static HDR10. OLEDs also have an incredible 0.5ms response time removing motion blur/trailing too. If I could swap my KS8000 for a B/C7 - I would!!!</P><P>&nbsp;</P><P>As I said its not 'just' this iPlayer issue but a combination of factors over the past 4years - the fact I have spent nearly £4k on TV's - each with numerous issues - inc lack of updates, uneven backlighting, bleed/haloing, stuttering, sound issues (cutting out - often completely until you swap channels or source and back again), build quality (back coming off for example and very inconsistent panel quality - just look on AVForums or AVS Forums at 'customer issues' with Samsung in the last few years - let alone their phones), game mode implementation and lack of HDR Game mode, poor customer service with poor/inaccurate or just lies in the information given out by these etc etc - I could go on...</P><P>&nbsp;</P><P>I have owned countless TV's over the years and currently have 2 TV's - both Samsung. My 2nd is a 48H6400 but in the last 10years or so, I have always had at least 1 Samsung. I have also had Samsung microwaves, fridges (still have these btw), phones etc but the issues I have had in the last 4yrs has been enough to last me a lifetime and as I am 'stuck' with my increasingly outdated KS8000 that's not even 18months old, I really can't see myself buying another Samsung - at least not a high-end product again! Its unacceptable - especially considering the upcoming threat from TCL and LG &amp; Sony making big inroads into narrowing Samsungs domination in the TV market share. You would expect much better, ensure great customer satisfaction to ensure their 'next' purchase would be Samsung.</P>Sun, 17 Dec 2017 14:11:30 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350956#M5862BAMozzy2017-12-17T14:11:30ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350960#M5863
Hi<BR /><BR />Yes HiSence TVs are a cheap brand, and they may support HLG but whether that translates to an actual HDR picture to the eye is another thing entirely of course. Hisence TVs will be using silicon from Amlogic or similar and these chips just come with support as standard.<BR /><BR />Samsung TVs do support HLG, the issue is they can't play the BBC streams, possibly something to do with DVB-DASH not working correctly, this also means they can't play BBC iPlayer streams in 4K SDR either as we don't get that as a fall back.<BR /><BR />We do know that the BBC has tested some firmware and seen it working from Samsung to initially get on the list, but we don't know what this firmware was. Was it full production firmware ready to go and now it's been stalled because it's failed testing in some area? Or was it some special cut down test firmware that just ran the iPlayer app to enable 4K HDR to get the BBC to add them to the list, and those changes now need to somehow be added to the full firmware which could take ages or be problematic to do? Without any information from Samsung we just don't know.<BR /><BR />It's embarrassing for Samsung that is for sure, and it is just being made worse by them not having say anything concrete or letting people know what his happening.<BR /><BR />Regards<BR /><BR />Phil<BR /><BR /><BR /><BR />Sun, 17 Dec 2017 14:15:42 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350960#M5863Phil122017-12-17T14:15:42ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350963#M5864
<P>I do feel for you as I have a 2016 KS9500 and paid over £3000, for a top quality future proof premium TV. How wrong I was! As to not having a HDR1000 as the reason for no Iplayer HLG, mine is HDR1000 and no Iplayer support. Thing is Phil when you pay this amount of money you expect it to be able to match it's rivals, especially&nbsp;when they said they would!</P>Sun, 17 Dec 2017 14:20:38 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/350963#M5864paul12772017-12-17T14:20:38ZRe: Blue Planet 2 HLG - No Samsunghttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/351084#M5865
<P>Phil the thing is they (<SPAN>Hisence)&nbsp;</SPAN>do support Iplayer HLG and Iplayer 4K which our top of the range TV's do not!!!!!!!!!!!</P><P>Is that Right???????????????????????</P><P>Can someone from Samsung aanswer that!!!!!!!!!!!!!!</P>Sun, 17 Dec 2017 17:41:54 GMThttps://eu.community.samsung.com/t5/TV/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-TVs/m-p/351084#M5865paul12772017-12-17T17:41:54Z