Survey Questions

Just getting it out there – this isn’t a product review. It’s an article on understanding how to take advantage of Net Promoter Score or NPS using Qeryz – a free customer feedback survey tool. Basically speaking, ORM or Online Reputation Management is one of the most important aspects of SEO. Depending on how you handle your ORM, it can either make or break your SEO so it is r ...

… enjoy the most about your visit today?” Or, you might inquire, “Why have you used our services in the past, but are no longer using them today?” Open-ended questions give your customers the opportunity to: Use their words to give you feedback Reveal the strength of their opinions Phrase their comments and feedback in a way that you did…

…? Make adjustments based on this feedback. 5. You make your surveys too long. It is always tempting to ask about everything that’s on your mind; however, your customers will appreciate if you keep the survey short (about 10-12 questions). If you are having trouble narrowing the scope of the survey, focus on just one or two business goals…