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COOKIES

Like many websites, we use “cookies” to collect information. Youstice may set cookies for your web browser as you visit our websites or as you use our products and services.

A cookie is a small piece of information that is stored on your computer for the purpose of identifying your browser during interaction on websites. Cookies may also be used to store information such as identifiers and user preferences, during the validity period of the relevant cookie, when a browser accesses various website pages or when it returns on the same website. A website may set a cookie to the browser only if the browser's preferences allow it and only the issuer of a cookie may read or modify the information contained in such cookie. Furthermore, a browser only permits websites to access the cookies each particular website has set, never to those set by other websites.

We use various types of cookies :

1. Necessary: "strictly necessary cookie" : Certain cookies are necessary for your usage of our website and are present every time you use our web. They do not contain any personal data.

2. Site experience: "functional cookie" : Functional cookies enable our site to remember your choices and your personal parameters in order to be able to propose to you more personalized functions during your usage of our site.

3. Performance and Operation: "analytical cookie" : Analytical cookies permit to recognize visitors of our site and in general anonymized manner measure user information such as frequency of visits of sub-pages, length of visits etc. They enable us to improve our website.

Why do we use cookies? The cookies installed on Youstice are exclusively intended to enable or facilitate communication by electronic means and are strictly necessary for the provision of the service. When you browse our website and use our application, cookies will be installed and accessed to help us analyzing your experience and the traffic of our website. You have the option to manage the cookies used by configuring your browser as described below.

How can you manage cookies? You have several options to manage cookies. Most browsers are set by default and accept cookies, but you can choose to systematically accept or reject all cookies or only cookies from certain issuers. You may also configure your browser to accept or reject cookies on a case by case basis prior to their installation. You may also regularly delete cookies from your device terminal via your browser. Remember to set all the browsers of your different terminals (tablets, smartphones, computers).

Each browser has its own way of managing cookies and cookies settings. The configuration of each browser is described in its help menu, which will inform you of how to change their cookie settings. For example:

However, please note that setting your browser to disable cookies may restrict you from accessing certain features, pages, or areas of the site, for which we cannot be held responsible.

Please further note that if you decide to reject cookies, a refusal cookie will be installed on your device. If you delete this refusal cookie, it will no longer be possible to know that you wanted no cookie to be installed. Likewise, when you decide to accept cookies, a consent cookie is installed on your device. This is why consent cookies and refusal cookies should not be deleted from your device.

FAQ

1. WHAT IS YOUSTICE?

Youstice is the first global, multilingual platform for resolving consumer claims. Having filed a claim in just a few clicks via online application, buyers can reach an agreement with a seller or - if unsuccessful - escalate the issue and request a decision from an independent neutral, assigned by an online dispute resolution provider.

2. WHY SHOULD I USE YOUSTICE?

Youstice is by far the easiest way to get fast and fair resolution of the online claims.

3. WHAT IF THE SELLER DOESN'T USE YOUSTICE?

If the shop where you want to claim is not registered with Youstice yet, you can invite it and enter the data into the system here.

4. HOW TO USE YOUSTICE? / HOW TO FILE A CLAIM?

Youstice is very easy and intuitive to use. If you have a complaint and would like to enter the claim, all you need to do is to go on your shop's website, click on the Youstice button and start the process. If the store is not registered with Youstice yet- you can always enter your claim via Youstice.com.

5. WHY SHOULD I REGISTER WITH YOUSTICE?

Youstice cannot obtain your personal data from the shop, so you need to register with us to verify your identity.

6. WHO WILL RESPOND TO A CLAIM?

After entering the claim, your shop will be notified in a short period of time about the new claim. As a next step, the shop should respond to your claim. You will be notified once the response is filed.

7. WHAT IF I CANNOT REACH AGREEMENT WITH THE SELLER?

If you cannot reach a satisfying outcome, you can choose another option, escalate your issue and ask for an independent decision. In such a case, an independent neutral will make a fair decision regarding your issue(s).

8. WHAT IF A SELLER DOES NOT IMPLEMENT THE AGREED OR DECIDED OUTCOME?

Sellers are motivated to implement all agreements reached or decisions issued. Buyer may inform Youstice if the shop does not implement the decision - all such cases are closely monitored by Youstice. Repeated defaults like these from the retailer will result in the termination of Youstice service for the particular seller. Youstice has a right to publish names of such sellers.

9. WHAT IS ODR?

ODR (Online Dispute Resolution) is a modern way to resolve disputes online, without the use of paper communication. The disputes are decided by independent professionals, specialized in resolving online disputes. The issued decisions are binding on the parties. If a buyer cannot reach a satisfactory agreement with a seller, he/she can ask an ODR provider for an independent decision using Youstice. ODR provider will appoint a neutral who will make the decision in the specific case.

10. WHO IS A NEUTRAL?

A neutral is a trained professional, authorized by an ODR provider to make independent decisions of escalated claims.

11. IS YOUSTICE FREE?

Youstice is free for buyers in absolute majority of cases. Youstice is always free for buyers to file the claim and to negotiate with the shop. A buyer might be required to pay a nominal fee only when the buyer requested an independent decision, and the appointed neutral allocated in his decision ODR administrative cost to the buyer. Buyers will always be informed about maximum potential costs in advance. A seller may decide to cover all or part of ODR related costs for its customers, so its customers will have all ODR decisions always free or with a discount. Sellers pay for Youstice services based on their selected plan with Youstice, as well as for ODR costs allocated to the sellers by independent neutrals in their decisions when the buyers escalate the case to the ODR providers.

12. WHAT BROWSERS AND DEVICES SUPPORT YOUSTICE?

Youstice is supported by all the most commonly used browsers, and is also supported by mobile devices and tablets.

13. IS THE YOUSTICE ENVIRONMENT SECURE?

Yes, the Youstice environment is secure for both buyers and shops, and all the customer data is always protected. Youstice employs existing best practices for online security and data protection.

14. WHICH LANGUAGES IS YOUSTICE AVAILABLE IN?

At the moment, Youstice is available in Czech, Dutch, English, French, German, Portuguese, Slovak and Spanish languages. Additional language versions of Youstice are under development.

15. HOW TO REGISTER?

Buyers or Sellers: You can register on our website by clicking on the SIGN IN icon in the right upper menu. Then just follow the instructions of registration. ODR providers, Consumer Centres and Trustmarks can contact Youstice by email ( This email address is being protected from spambots. You need JavaScript enabled to view it.).

16. WHERE SHOULD I WRITE IN THE CASE OF ADDITIONAL QUESTIONS?

In the case of any additional questions, you can contact us via

e-mail on This email address is being protected from spambots. You need JavaScript enabled to view it. or via Facebook/Twitter.