Rated 1 out of 5 by badhotel1980 Worst hotel I've ever stayed at
Stayed here for 2 nights in Mar 2015. I regret using my points for the stay but am thankful I didn't pay anything to stay here.
From the outside, this looks promising. The lobby area and walk way to the rooms is great but that's all you get.
When checking in, I had requested a crib for our 4 mth old daughter. I was told they'd have maintenance or housekeeping contact me. Never did. Strike number 1.
Upon getting to our room, the air conditioner would not cool down below 73. Seeing as I was waiting to hear from maintenance, I didn't bother to call down for this. Strike 2.
After our first night, we woke up to a leak in the bathroom from the floor above us. We called and they actually came to fix this right away.
Then came to shower. That was fun. Turned on the water and the only option was blistering hot. Great. So when we left around 11, I asked the front desk to have someone fix it and they said it would be taken care of before we returned. I was also promised 1000 extra points in my account for the inconvenience (still don't have them).
We get back around 4pm and shower still doesn't work. My wife calls desk and they say they'll send someone right away. 2 hours passes and they still have not come. She went to the desk and complained again (I wouldn't have been nice had I gone). Finally someone came and fixed the temperature valve on the shower.
Just disgusted at the poor level of service. All staff were more concerned about being on their cell phones or taking to other staff then helping the people staying at the hotel. I definitely would never stay here again and wondering if I should look to another chain for our trips
March 22, 2015

Rated 5 out of 5 by Vincos COMFORT AND CONVENIENCE AT TAMPA AIRPORT
OVERALL IMPRESSION: First impressions count and all of my interactions with staff from the very beginning were extremely positive. When I called from the airport for the on-demand shuttle, the receptionist gave clear and detailed instructions then made a follow-up call to make sure I had located the shuttle. The driver offered a virtual briefing on the hotel facilities, the nearby area and Tampa in general. The clerk at check-in could be the brand ambassador for how well he complied with all of Sheraton’s touch-points.
SPG RECOGNITION: Excellent. Upgrade to a top-floor suite. Beautiful fruit and cheese platter and a top-grade Chardonnay as in-room amenity. Platinum amenity breakfast is full-buffet in the atrium restaurant.
THE ROOM: Spacious two-room suite with kitchen corner. Newly-decorated. Definitely meets all four-star criteria.
LOCATION: Within a couple of minutes drive from TPA.
EXCEEDED EXPECTATIONS: I was expecting a run-of-the-mill airport property but was pleasantly surprised to find a full-service hotel of the atrium style.
DID NOT MEET EXPECTATIONS: Every Sheraton should be made to comply with the brand standard of possessing a Sheraton Lounge.
ONE THING TO KNOW: For a brief visit, you probably don’t need to bother with a rental car as there are two on-demand shuttles that not only serve the airport but a three-mile radius which includes two malls and plenty of dining options (although not downtown Tampa which is six miles away).
February 4, 2015

Rated 4 out of 5 by SPG1 Convenient location
The hotel is convenient to the airport and the onsite restaurant is reasonably priced with a good variety of dishes. Our suite was large with a separate living area, Two major shopping centres are within walking distance although the hotel also provides free shuttle service to these.
January 17, 2015

Rated 3 out of 5 by Gil1945 Staff not responsive
We checked into our room and our toilet would not flush. We called the maintenance staff and an attendant came to the room and looked at the toilet. His answer to the problem was, after you flush the toilet, lift and then jiggle the handle? Rather than repairing the toilet so it worked properly, he told us to "jiggle the handle"! This was inappropriate.
The noise in the halls late at night and early morning was not appropriate with kids playing outside in the hallway making too much noise where the television in the room could not be heard.
December 28, 2014

Rated 1 out of 5 by teknikkal Should drop the Sheraton name
This place is dirty! The staff didn't even acknowledge my gold status and offer anything. No one cares in this property...it's a shame as they use the Sheraton name but do not live up to spg standards at all.
December 27, 2014

Rated 4 out of 5 by mgar Comfortable stay!
We enjoyed the stay. Hotel was somewhat elegant with valet parking and a good staff. Hotel had a nice reasonably priced restaurant and computers for guests. Also had a cardio workout room. Room was a large suite with a door to separate the living room from the bedroom. TV in each room. Picture quality on TVs was terrible! Channel selection was terrible. No DVD player option in room or at the hotel at all, i.e., no movies! Huge demerits for this!! Starbucks in room was great. Bottled water in room a nice touch (but they charge for the water on the way out). Shower was very comfortable, but no fan in bathroom. Overall a good 3 night stay...but I like to watch a movie at the end of the day and it was not happening at this hotel. Bottom line: if you don't care about TV or movies this is a nice place to stay.
December 22, 2014

Rated 4 out of 5 by rrb2008 Good for a quick overnight stay near the airport
A decent hotel. Needs a bit of updating, but was fine for a quick visit. Platinum members received free breakfast and airport shuttle was convenient.
December 18, 2014

Rated 5 out of 5 by MerMer ALWAYS a Great Stay!
We stay at this Hotel SEVERAL times a year. It is right in the middle of where we do things. It has always been clean . . roomy . . staff very nice and informative . . it was re-done a few years back so it looks very nice and the rooms are great. We always stay in the Executive Deluxe Room with the wooden floors. It is very roomy . . two TV's when you have the children, which is great! It doesn't have a Free breakfast like many of the places we stay. It would be a GREAT things for them to add. It would make it perfect then!! And the internet is not always fantastic. It's in and out . . but mostly in. But we don't even consider another place when we are in Tampa. It's ALWAYS THIS Hotel. We know you would love it!!!
December 8, 2014

Rated 4 out of 5 by EdRo I would reccommend highly and use again
This hotel provided solid comfort at a reasonable rate. Accommodations were superb. Breakfast buffet was great with plenty of good variety food well prepared. Bed was spacious and comfortable and very quiet. Bathroom was comfortable and shower was more than adequate. We will probably use again in the future.
November 17, 2014

Rated 4 out of 5 by turn50 this hotel was great
got to the hotel late that evening. We were very tired. After a great meal in the restaurant, we went to our room to relax and ended up asleep. the room was nicely appointed. I would recommend this hotel to everyone.
November 17, 2014

Rated 4 out of 5 by highlandguy Front desk
Members of my party were particular about the location of the room. I changed twice at check in. I felt bad about the changes but the clerk was outstanding in his efforts to accommodate me and was always courteous. He understands customer service.
November 14, 2014

Rated 5 out of 5 by Fred71 Mr & Mrs Fred Hanwell
Rooms and service were excellent, from the time we checked in until our departure. The breakfast was outstanding. We had a chance to meet several of the new management team members as well as many of our old friends on the staff. The friendly atmosphere makes our stay more enjoyable, and we always look forward to returning. The upkeep of the facility is of the highest quality. This is really a five star facility.
November 12, 2014

Rated 4 out of 5 by Tommy68 Hotel is appealing
The hotel was pleasant and the folks were friendly. Didn't stay but one night but slept like a baby.
November 11, 2014

Rated 3 out of 5 by CHB2014 Sheraton Tampa Airport
The room did not smell clean and fresh during my stay. If I choose to NOT wash linens and be "green", shouldnt they at least come in and tidy things up by picking up trash and re-supply the coffee service area?
November 3, 2014

Rated 4 out of 5 by Jay712 Good Quality close to airport
This hotel is a bit older, but has apparently seen some updating recently. Still, the desk work area was a bit worn. The suites are quite large and geared toward the business traveler. The bed was comfortable and the rooms reasonably quiet. The only negative is that the air conditioning is not balanced between the front room and bedroom. The thermostat is in the front room and the bedroom has limited air circulation. It wasn't unbearable, but was not ideal. The room stayed a bit humid/sticky during the night. The drink selection for member drinks/appetizers was very limited and appetizers were good, not excellent. (Not good enough to entice me into eating at the restaurant on site.
The staff is among the friendliest I have encountered in my travels and are a credit to this place.
All told, this hotel was a very good value.
October 5, 2014

Rated 5 out of 5 by Millers64 Very friendly and efficient staff
Even though there was a problem with our original room, staff immediately gave us another accommodation. Very cold in the room and couldn't get the temp to regulate - we finally called the desk and they walked us through how to turn a/c off - then it was a great room! Thank you
September 25, 2014

Rated 4 out of 5 by Millers64 Very friendly and efficient staff
Even though there was a problem with our original room, staff immediately gave us another accommodation. Very cold in the room and couldn't get the temp to regulate - we finally called the desk and they walked us through how to turn a/c off - then it was a great room! Thank you
September 25, 2014

Rated 5 out of 5 by Muschie Great accomaditions
I was very well pleased with my room. Excellent facilities, and the room was handi capped accesible which I needed. The staff kept the room in excellent condition
September 24, 2014

Rated 2 out of 5 by GEEO Needs improvement
Air vents dusty and have obviously not been cleaned in recent years. Furniture appeared very old.
September 23, 2014

Rated 4 out of 5 by Kahalee Hotel is very close to the airport
Beautiful hotel but a few disappointments. * Room had a musty smell the whole two nights. By the time I reported it the first night they did offer me another room but by then I'd already unpacked everything and didn't want to pack/unpack again.
* I asked for a wake up call which I never received.
* No paper in the morning.
* Bed was NOT soft, slept mostly on the pillows.
* Never received $5 voucher due to asking for no room service.
September 18, 2014

Rated 5 out of 5 by Louise88 Very Clean and Quiet
This hotel is very clean and the atrium is just beautiful. Also very quiet, which is important. The front desk employees are absolutely fantastic. Thabani Matsuri is one of the nicest people that I have ever met. He is a great asset to the Sheraton hotels. And the indoor pool is wonderful.
September 10, 2014

Rated 5 out of 5 by Candi21 Great experience
One of the best sheraton's! From checking in to checking out - amazing service, room, food. Drinks and appetizers for club members very nice. Continental breakfast was delicious!
September 5, 2014

Rated 5 out of 5 by FloridaMomof3 Beautiful Hotel
My family was excited when we stepped into this hotel. It was beautiful and the staff were super friendly. I loved the size of the rooms and how clean they were. Thank you for a wonderful experience for our family.
September 3, 2014

Rated 5 out of 5 by Kiy14 Hotel Surprise 101!!
I have stayed at several Starwood hotels but this hotel was an unexpected surprise!! The staff (Guest Services-Danielle, Hotel Restaurant-Corey, and Bar Mgr-Cesar) from the moment I walked in until the moment I walked out was very friendly, professional, and helpful. The hotel's opened-spaced atrium was filled with large palm trees, waterfalls, and little paths you could walk along. It is an all-suite hotel with a separate living room, workstation (best area for Wi-Fi signal), small fridge, and a microwave. There is an indoor pool right outside the workout area. The rooms are clean with comfortable bedding. The location of the hotel in driving distance is about 10 mins from the airport, 2-5 mins from 2 shopping malls and plenty of great restaurants.(Ruth Chris, PF Chang etc.) Local attractions (Florida Aquarium, Busch Gardens) are about 10-15 mins away. Overall, great hotel for a reasonable price!!!!
September 1, 2014

Rated 5 out of 5 by SunbeatLouis Good Place for Home Away From Home
This hotel has excellent features. It is close to the airport and plenty of places to eat. Their lobby and courtyard are outstanding and the deco makes you feel as if you are not in a hotel but a tranquil creek with the water in doors. The elevator leaves nothing out, you get in the elevator that has glass views to the courtyard.
August 29, 2014

Rated 5 out of 5 by dkm8525 This hotel made me very relaxed
I was traveling and stayed one night. I travel alone and this hotel made me feel safe. Everyone was very kind and good to me. I already told people about my time with you in this hotel. Keep up the good work. Thanks
August 27, 2014

Rated 5 out of 5 by NanasWishes The hotel was great! Awesome staff.
Want to thank David and Thaibani for all of their help. They both are a wonderful asset to your hotel.
August 25, 2014

Rated 5 out of 5 by J3mlee Anniversary 22 years later
Feeling a little nostalgic, I booked a room to celebrate our 22nd anniversary. We were married on August 22nd and we stayed at this hotel the first night of our honeymoon, before flying out of Tampa International Airport. We were amazed how great the rooms looked and the hotel lobby/atrium is still beautiful. Very comfortable beds, clean rooms and surprisingly quiet. A special shout out to, David Lam, who checked us in. He gave us a pleasant surprise when we got to the 8th floor and discovered he booked us into room 822 to match our anniversary. A special touch that cost nothing, but meant a lot to my wife and I. Great experience allowing us to take a trip down memory lane.
August 24, 2014

Rated 4 out of 5 by AMCOLLIER Cold Water
The morning of my checkout there was no hot water for the shower.
August 22, 2014