Hill Navigator: Youth Movement

Also keep in mind that front-desk people tend to be some of the youngest and least experienced staffers. So they might not have the art of office etiquette down yet. But it means there is still hope for them to improve.

I’m not excusing any sort of rudeness; I’m just trying to offer a better perspective on it. But here is what you can do: Be as nice as possible. Say “Good morning” first. Learn her story; ask how her weekend went. Compliment her on something — whether it’s a job well done after a tough day or her new cardigan. Find out when her birthday is and get her a Starbucks card. Be creative, and lead by example. You never know — you might be the only nice voice she hears all day.

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Slideshow |

March 13, 2015

Tom Williams/CQ Roll Call

Rep. Elijah Cummings, D-Md., right, hugs Harold Schaitberger, General President of the International Association of Fire Fighters, after the Congressman spoke at the IAFF's Legislative Conference General Session at the Hyatt Regency on Capitol Hill, March 9, 2015. The day featured addresses by members of Congress and Vice President Joe Biden.