Support Engineer (Order Management )

Act as next level for Incidents and support requests that cannot be resolved by Level 1

System Expert in Ericsson DBSS Solution area or group of areas like Billing, Charging, Digital Front End etc.

Handling of support issues requiring involvement of Product Support and 3rd party suppliers

Order Manager (OM) is a workflow management system designed specifically to orchestrate the order lifecycle by using the Orchestration Framework. OM inherits orders from an order capture system of a service provider and facilitates customer-specific order processing and work flows. The capabilities of OM include order decomposition, order fallout management, routing, status tracking, business rule validation, message mapping, jeopardy handling and notification, and automated workflow sequencing and control.

Duties and responsibilities

Resource is required to complete end to end view of Order Manager operations as following:

Optimize OM by implementing available features and functionality such as catalog driven automation, reduced system and operational cost, increase deployment speed and end to end order status visibility.