Customer Support Specialist – SkyVerge
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Customer Support Specialist (Work Remotely from anywhere in the World)

SkyVerge

Job Description:

Howdy 👋We’re the folks at SkyVerge, and we build WordPress plugins that help over 100k+ eCommerce businesses grow and manage their WooCommerce stores. Our team is 100% remote, with 21 people distributed all over the world.

We’re looking for a friendly, talented Customer Support Specialist to join our team and help support our entire suite of products: a portfolio of WordPress plugins for WooCommerce and Jilt, an email marketing platform built for eCommerce.

You’ll be the first point of contact for hundreds of thousands of eCommerce stores, helping them with problems, and answering questions. As part of a small team, you’ll likely get your hands dirty with a little bit of everything.

Job Responsibilities:

You’ll be responsible for…

Assisting customers by troubleshooting technical problems and escalating to the engineering team as needed

Answering pre-sales questions and other feedback from customers

Documenting and optimizing our support process to improve customer satisfaction

Writing technical documentation and other content so customers can help themselves

Helping our engineering & product teams to identify areas where we can improve the customer experience

Monitoring social media and forums where customers may have questions or issues with our products and get them the help they need

Job Requirements:

You should be…

Excited to be on the customer’s team — you’ll need to understand and empathize with their problems before you start fixing things

A self-starter, capable of working independently

Dedicated to constant experimentation & learning

Familiar with HTML, CSS and JavaScript

Bonus points if you also have…

Experience with WordPress

Experience with WooCommerce (or other eCommerce platforms)

Experience supporting SaaS products

Experience with PHP / Ruby (or other programming languages)

Native-level fluency in a language other than English (We love being able to support customers in their native language!)

Benefits:

– Competitive salary- 27 days of paid time-off, in addition to 2 company holidays (SkyVerge Day in March, Founders Day in June 😀)- Medical, Dental, and Vision insurance for US and Canadian residents and their families (reimbursements for comparable care for non-US/Canadian residents)