Guarantee / Warranty

Manufacturers Guarantee
The manufacturers of bedding goods generally offer a guarantee of a stipulated length on their goods from the date of delivery of the good(s) purchased. The provisions of any manufacturers guarantee will be attached to your good(s) on delivery. This guarantee is an added benefit and does not affect your statutory rights as a consumer. The manufacturers guarantee terms will contain warranties relating to the quality of their goods. Should a breach of a manufacturers guarantee arise due to either faulty material or poor workmanship, the manufacturer promises to act in accordance with the guarantee they offer. Generally, a manufacturers guarantee will provide for the replacement of any part or the entire product that is defective and ensure delivery free of charge.

Any complaints made by you during the period covered by the manufacturers guarantee should initially be made to us in writing (by fax, email or letter), quoting your order reference number and setting out the alleged fault. We shall then liaise with the manufacturer on your behalf and keep you fully informed of how the matter progresses.

If your product is faulty or damaged when delivered, you must follow the procedure set out in our Terms and Conditions under Damaged or Faulty Goods.

WARRANTY CONDITIONS

In order to make use of manufacturers warranty, the client/customer must comply with manufacturers Guarantee terms requirements. See Below Links.

If the manufacturers guarantee requires you to return a completed manufacturers guarantee registration card, then to make use of our warranty you must have completed and returned the original manufacturers guarantee registration card within 4 weeks of receipt of the goods or other such timeframe as stipulated by the manufacturer and within the same timeframes mentioned above you must have also provided us with a copy of the duly completed manufacturers guarantee registration card at the address/details listed in the Customer Services Contact Details clause below.

The good(s) must be or have been turned regularly, as per the instructions, thereby minimising the settlement of the cushioning layers. The exception is a no turn product, which will be clearly specified on the tag.

The warranties cover physical defects and, in memory foam material, changes that cause a visible indentation of more than 3cm.

We are unable to accept items that are either soiled or un-hygienic. Therefore, please ensure that you use an adequate mattress protector/cover from the first day of use.

The warranties do not cover normal changes in tension, discolouration or any dislike of the inherent smell of memory foam.

The Manufacturer Warranty is void and you will not be entitled to a replacement product if a fault results from misuse of the goods. Examples of misuse include:

(a) Use without bed linen; such as mattress protector

(b) Rolling or bending the good(s);

(c) Subjecting the good(s) to excessive wear and tear, e.g. jumping up and down on the mattress(es);

(d) Using the good(s) for something other than their normal and proper use;

(e) Using the goods in a careless or negligent manner;

(f) Altering, modifying or otherwise interfering with the good(s);

(g) Using the good(s) with a base for which it was not designed (e.g. an old sprung base); and

(h) Overloading any drawers and causing distortion of the base.

(I) Infiltration of any liquid - water -detergent - juices - drinks.

If a claim is made under the warranty, you must present an invoice or sales receipt as documentation of your purchase.

All claims must be made to us in writing (by fax, email or letter), setting out the alleged fault, quoting your order reference number (if known) and attaching proof of purchase (an invoice or sales receipt). Our registered address (for notices sent by post), fax and email details can be found at the Customer Services Contact Details clause below.

Wherever possible, any replacement will be identical goods or made of identical material. However, if identical goods or material is no longer available, we reserve the right to substitute appropriately with a similar good /material or one of higher quality.

After 1 year Guarantee - request for visit inspections and transport cost are not included and chargeable to client.

How to reach us to take advantage of the manufacturers guarantee and warranty

To take advantage of the manufacturers guarantee and warranty you must have complied with our conditions, and if applicable, have completed and returned the original manufacturers guarantee registration card within 4 weeks of receipt of the goods or other such timeframe as stipulated by the manufacturer and provided us with a copy.

All claims made under the manufacturers guarantee and our warranty must be made to us in writing (by fax, email or letter), setting out the alleged fault, quoting your order reference number (if known) and attaching proof of purchase (an invoice or sales receipt).

If you wish to contact us by phone for any reason, our phone number is listed below, however, all warranty and guarantee claims must be made in writing; telephone is insufficient:
(Calls charged at normal rates)
(Open: Monday to Saturday 10am - 6pm, Sunday Closed and Bank Holidays 11am - 5pm)