I have been a T-mobile one plus customer for almost 2 years but never managed to set a primary account. Whenever I try to do it online I receive an error message. I contacted customer service many times to have it done for me but in vein. Every time I have the same "dump" answer: the server is down! Can you believe it. I am not able to to check my bills or to redeem some benefits such as Netflix. If this is not resolved I will terminate my subscription.

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Two years is a long time to go without being able to access the full features of your My T-Mobile account. You mentioned that you've worked with customer service in the past on this -- have they filed a helpdesk ticket for you yet? If not, that's the next step that needs to be taken. A helpdesk ticket can be filed by dialing 611 or working with T-Force via Facebook/Twitter.

Thank you very much for your help with this. I took it to T-Force on Facebook and after several attempts it finally worked. I would like to commend Baily Quinonez in person for working so hard on it to solve it: an exceptional employee.