All responses

Do you see a blank window, a blank one, or is something else happening? Does the installation for it go without issue?

Regards,
Brendon.

SR

Suann Reese premium

Replied on Mar 11, 2014 - 12:53 UTC

I have the same problem and nothing happens... it worked yesterday and not today. I tried to reinstall and do the download again and nothing. When I do the reinstall it acts like it is working but nothing changes or appears in Outloook. I just purchased the addin and talked my boss into using it so I NEED this to work.

David Trey staff

Replied on Mar 11, 2014 - 12:59 UTC

Hello Suann,

Just to clarify - your Outlook is closed as you install the add-in and you have full administrative rights on your computer, is that correct?

If so, do you see OutlookTodoist listed in Programs & Features? Do you see it on the list in Outlook's Options -> Add-ins after clicking on "Go" at the bottom, next to "COM Add-Ins"?

Also, what version of Outlook are you using? We would also appreciate if you could sent us logs from this location: %userprofile%\AppData\Local\Todoist\Outlook\ to david@doist.io and brendon@doist.io including the link to this thread for reference.

Best regards,
David

SR

Suann Reese premium

Replied on Mar 11, 2014 - 13:03 UTC

Yes, Outlook is closed and I have full admin rights. It worked yesterday. I am using Outlook 2007. I would to send the logs but I am not sure how to get them and not sure what you want me to do... I "programs and features" where? Sorry.. I promise to follow directions carefully but I need a little more help.

David Trey staff

Replied on Mar 11, 2014 - 13:07 UTC

Suann,

Go to your Control Panel -> Add/Remove Programs if you're using an older version of Windows, if it's a newer version, for example Windows 8, then you can right-click on the start button in the bottom-left corner and choose "Programs & Features" from the menu. You can also search for "Programs & Features" in the control panel or your system's search options. Let me know what Windows version you're using.

The "Programs & Features" menu is the place where you can uninstall apps. That's where you've uninstalled the plugin before (as you've said).

This is just to know if the plugin is there. The logs are in the folder C:/users/USERNAME/AppData\Local\Todoist\Outlook

where USERNAME will be replaced by the username you use on your computer. In this folder, you should see 5 files - send them to the email addresses mentioned above.

Best regards,
David

SR

Suann Reese premium

Replied on Mar 11, 2014 - 13:09 UTC

OK.. that I can do. I have an older version of Windows. The file is showing. I am going to email the logs now.

SR

Suann Reese premium

Replied on Mar 11, 2014 - 13:13 UTC

I emailed what I think are the logs to the address in the message I received... please let me know if this is correct.

David Trey staff

Replied on Mar 11, 2014 - 13:18 UTC

Suann,

Thank you for the email. They don't look like it, but I'll pass these logs to the developers.

If you could please let us know what version of Windows you're using (2000, XP, Vista, 7, 8), we could give you clearer instructions where you can find the logs on your system.

Best regards,
David

SR

Suann Reese premium

Replied on Mar 11, 2014 - 13:21 UTC

I couldn't copy the other files.

I am using XP.

So why would it work yesterday and the day before but when I came to work today it is not working. Nothing should have changed on my computer overnight while it was shutdown.

David Trey staff

Replied on Mar 11, 2014 - 13:24 UTC

Suann,

Were you using the latest version of our plugin? Did it ask you to update recently as we've published the new version? Did you install the new version from https://todoist.com/outlook ?

Best regards,
David

SR

Suann Reese premium

Replied on Mar 11, 2014 - 13:27 UTC

I installed the original software on Thursday I believe and then when it didn't work today I installed what was on the site. I did update my flash player and Java yesterday will this have any impact? It was working fine when I shutdown and left the office at 6 last night.

David Trey staff

Replied on Mar 11, 2014 - 15:33 UTC

Suann,

Java or the Flash player should have no affect, but just to clarify - as you've tried to reinstall it, did you actually uninstall it first through Add/Remove Programs or did you try to reinstall it without uninstalling it first?

Best regards,
David

SR

Suann Reese premium

Replied on Mar 11, 2014 - 17:03 UTC

OK... thanks! I just wanted to give you all the info just in case.

Yes, I did try to first reinstall it and then when that didn't work I tried to remove the program and install it again.

SR

Suann Reese premium

Replied on Mar 12, 2014 - 13:45 UTC

Any news? I would really appreciate it if this could get working. I actually purchased the full version but if it cannot work then I will want a refund.

David Trey staff

Replied on Mar 12, 2014 - 13:47 UTC

Suann,

I have notified our developers and we're looking into it, but unfortunately, I can't give you an exact timeframe when it will be fixed. It will surely be fixed, though.

Of course, if you wish to receive a refund, you can send us the order reference ID of your payment ad we'll send it back :-(

Best regards,
David

SR

Suann Reese premium

Replied on Mar 12, 2014 - 14:03 UTC

Thanks for following up.... I really liked using the plug in, I tried out a couple of different apps and this one was really a great fit! If you all can just keep me in the loop as to what is going on, I would like to wait a few days or so to see what shakes out before I get a refund. I am still using the web interface, the microsoft app, and have it on my iPad. Again, I REALLY liked the product and if you can get the outlook component fixed this is really the best tool I have found.

Can you try to follow up and let me know a status later today? Is this issue one in a million or is it something they are actively addressing? Just an idea where I am in the queue.

Thanks again,
Suann

David Trey staff

Replied on Mar 12, 2014 - 14:33 UTC

Suann,

This is an issue that's been reported by multiple users and we're looking for the source. The plugin works with no issues for tens of thousands of users, but then it doesn't for 10-20 users. We're currently searching for a pattern and a cause for this - what's different in the cases where it won't work.

Unfortunately, most likely it won't be fixed later today, but as soon as I hear back from the devs about some progress, I'll let you know.

Best regards,
David

SR

Suann Reese premium

Replied on Mar 12, 2014 - 14:52 UTC

OK.... Glad to know I am one of the lucky ones... too bad it cannot be for something like the lottery! LOL I will check back tomorrow if I haven't heard anything just so you don't miss out on my witty banter. ;-)

Thanks!!!!!
Suann

SR

Suann Reese premium

Replied on Mar 13, 2014 - 12:08 UTC

Good morning.. it is your favorite pest... any news? :-)

David Trey staff

Replied on Mar 13, 2014 - 12:19 UTC

Suann,

As soon as we have any news, I will post them in this thread :-)

Best regards,
David

SR

Suann Reese premium

Replied on Mar 17, 2014 - 12:59 UTC

Hey... I gave you all the weekend off but I am following up again. LOL Any news? If I can just get some idea of a time frame that would be great. Thanks!

David Trey staff

Replied on Mar 17, 2014 - 14:51 UTC

Suann,

As soon as I have any news at all, I'll post them here.

Another user who had an issue with our plugin managed to identify the cause being the McAfee anti-virus software. Are you using such software? Does disabling it help?

Best regards,
David

A

AnnaC

Replied on Mar 18, 2014 - 11:04 UTC

Hi,

I'm also having the same issue & my laptop has McAfee installed. I'm afraid I'm not able to disable that though... :/ So no chances of getting Todoist to work..?

David Trey staff

Replied on Mar 18, 2014 - 12:52 UTC

Hello Anna,

Unfortunately, if McAfee prevents Todoist from connecting, then there's nothing we can do about it :-( Instead of disabling it, can you whitelist todoist.com or manually allow the Todoist plugin to work somewhere in McAfee's settings?

Best regards,
David

A

AnnaC

Replied on Mar 18, 2014 - 12:59 UTC

I'm afraid I'm not able to change those myself - I'll try to figure out the solution with the IT department!

I really enjoy using Todoist for my personal use and I'm sure it would help a lot my work as well! Thank you so much for the support & for the great app! (+1)

Br,
Anna

SR

Suann Reese premium

Replied on Mar 18, 2014 - 14:30 UTC

I don't have McAfee running... any other ideas?

David Trey staff

Replied on Mar 18, 2014 - 14:57 UTC

Suann,

We're still looking into this issue on our end, but just to clarify - you don't have McAfee in particular or you don't have any other anti-virus software at all?

Best regards,
David

SR

Suann Reese premium

Replied on Mar 18, 2014 - 14:58 UTC

I have another virus software but not McAfee

David Trey staff

Replied on Mar 18, 2014 - 14:59 UTC

Suann,

Please try to disable it and see if it helps and if it does, whitelist Todoist in its settings.

Best regards,
David

SR

Suann Reese premium

Replied on Mar 18, 2014 - 15:01 UTC

I cannot disable it… I have asked for help from my IT department and will see if they can do something.

A

AnnaC

Replied on Mar 19, 2014 - 07:00 UTC

For some reason it seems to be working now - I don't know if it was you or just letting the laptop rest overnight, awesome anyway! Many thanks to the whole Todoist team!

SR

Suann Reese premium

Replied on Mar 19, 2014 - 11:51 UTC

The way our security is set they cannot disable the virus protection (we use endpoint). Any other ideas or suggestions?

David Trey staff

Replied on Mar 19, 2014 - 13:25 UTC

Suann,

You've reported that the plugin worked for you in the past (until March 11th). Was the virus protection installed om the day it stopped working? It may be a different issue and we're looking into it, but if you could ask in your IT dept. if they've made some changes on March, 11 (updated the anti-virus software, activated it on your computer etc.), this would be helpful so we can at least exclude this as a potential cause.

Best regards,
David

SR

Suann Reese premium

Replied on Mar 19, 2014 - 13:27 UTC

The only changes that were made were I updated my flash player and java.

SR

Suann Reese premium

Replied on Mar 28, 2014 - 18:49 UTC

Sooooooooooooooooo... it has been a week or so and nothing? Any word on what is going on with this? I really would like to be able to sue the add in.

David Trey staff

Replied on Mar 28, 2014 - 23:10 UTC

Suann,

Unfortunately, I have no news regarding this issue. As soon as I hear from the devs or we identify the source of this issue, I'll let you know.

Best regards,
David

MM

Michael Moore

Replied on Apr 08, 2014 - 22:33 UTC

I'm having the same issue. Used todoist for about a month on an older machine. Got a new computer, installed the Todoist plugin and nothing. I've tried many of the solutions listed above. None work.

JE

John Eastman

Replied on Apr 11, 2014 - 00:17 UTC

Hi David,

perhpas you can help me.....

Outlook 2007 installed on Win 7 machine but doesn't work. I am not the computer admin.

I tried to uncheck the add in under the Trust Center but it is telling me that I am not the admin so I can not remove it.....yet the app allowed me to install it...?

Can you help me remove Todoist?

thx

John

Brendon Wadey staff

Replied on Apr 11, 2014 - 00:18 UTC

John,

You can remove it from the Add/Remove Programs (in Control Panel), it's listed as OutlookTodoist. Does it allow you to do this?

Regards,
Brendon.

JE

John Eastman

Replied on Apr 11, 2014 - 13:18 UTC

No I think they removed that ability when they issued me the PC…

SR

Suann Reese premium

Replied on Apr 11, 2014 - 13:21 UTC

Just because I haven't asked in a while and I don't want to be forgotten... any news???? I really would like to get this back to interfacing with Outlook.... It was awesome when it functioned that way. I am using it with windows but it just isn't the same where I cannot automatically create tasks from emails. Just being that pest....

Thanks!

David Trey staff

Replied on Apr 11, 2014 - 15:53 UTC

Suann,

Unfortunately, we're having issues identifying the source of this issue. We're looking into it and as soon as we find it, we'll fix it.

Best regards,
David

JE

John Eastman

Replied on Apr 15, 2014 - 17:26 UTC

David,

I would really like to use this tool and would upgrade but it is not working. Perhaps b/c I am not an admin…? Todoist loads in outlook window but is just blank. There is an Add Todoist button on the menu bar but it does nothing when clicked…

Outlook 2007

Win 7

Thx

John.

Brendon Wadey staff

Replied on Apr 15, 2014 - 17:44 UTC

John,

Yes, this is the issue we are aware of, though as far as we can tell is not related to being admin or not. Though, if you can get admin rights and re-install, it may help.

Regards,
Brendon.

SR

Suann Reese premium

Replied on Apr 16, 2014 - 12:55 UTC

I resolved the issue. Thanks for your help....

SR

SP

Stan Pavlovsky

Replied on Apr 16, 2014 - 20:01 UTC

Hello,

I installed the latest plug in for Outlook 2013 and it is blank. It
doesn't show my tasks. Please let me know how to fix as this is the most
important feature for me. My account name is stan_pavlovsky@hotmail.com.

David Trey staff

Replied on Apr 16, 2014 - 20:22 UTC

Hello Stan,

Please tell me, are you using any anti-virus software or any other plugin or app that could affect the network or do you connect through a proxy or VPN server?

Best regards,
David

SP

Stan Pavlovsky

Replied on Apr 24, 2014 - 18:18 UTC

I have Symantec as part of my work security

David Trey staff

Replied on Apr 24, 2014 - 18:21 UTC

Stan,

Do you have any option of either disabling it or whitelisting todoist.com in it?

We're also looking into this issue on our end.

Best regards,
David

SP

Stan Pavlovsky

Replied on Apr 24, 2014 - 19:37 UTC

I added it to the safe list, reinstalled, and it still is blank. Can you please cancel my paid membership?

Clyde Romo staff

Replied on Apr 25, 2014 - 05:00 UTC

Hi Stan,

Can you please provide me the transaction ID of your purchase so I can process your refund request?

Best Regards,

Clyde

SP

Stan Pavlovsky

Replied on Apr 25, 2014 - 17:32 UTC

Here you go.

ch_3YlKpNnNnOApTP

David Trey staff

Replied on Apr 25, 2014 - 17:38 UTC

Hello Stan,

Your payment has now been refunded.

Best regards,
David

SP

Stan Pavlovsky

Replied on Apr 25, 2014 - 17:53 UTC

Thank you

DN

Dr. Nikhil A. Chaudhary premium

Replied on Jun 25, 2014 - 04:01 UTC

Hello there!
I tried the following, it worked
1. I downloaded latest plugin from the net.
2. Closed my outlook express and all pertinent internet based applications, like GC, IE etc.
3. Installed the plugin
4. Checked it installed program list, (Control pane >> program and features). It was showing installed there, under heading OUTLOOKTODOIST (I was actually searching for programs starting with alphabet "T", but it appears under alphabet "O".
5. Then I opened Outlook Express, a blank pane next to INBOX appeared and then vanished.
6. After that I went in the Help Menu, there I found a sub-menu Disabled Items. I clicked it and in the list I found that TODOIST "Addin" was disabled.
7. I clicked that "Addin", the enable button turned active. I made the plug in active.
8. However, TODOIST did not appear in the OE.
9. I closed the OE, and restarted my laptop, opened OE.
10. And lo!!! The todoist pane came in the OE.

David, have you found any clues in the logs being sent in. I have Windows 7, Outlook 2010 and when I click the email link the little orb spins like it's going to do something and nothing pops up. I got my co-worker to download it, he has the same computer build, same rights, same av and it works for him.

Brendon Wadey staff

Replied on Jun 26, 2014 - 22:31 UTC

Jess,

Sadly we are still looking into it, we have some ideas now but still not having as much success as we'd like.

Regards,
Brendon.

C

cesarabraham premium

Replied on Aug 19, 2014 - 16:01 UTC

I have outlook 2010 installed the plug in but is blank?

What Should I do?

David Trey staff

Replied on Aug 19, 2014 - 17:00 UTC

Hello,

Please tell me - are you using any anti-virus software or proxy servers (and have uninstalled IE)?

Regards,
David

C

cesarabraham premium

Replied on Aug 19, 2014 - 18:02 UTC

Im connected through a compañy laptop, surely we have an anti-virus, Im also not the administrator user so I cannot change too many things

Brendon Wadey staff

Replied on Aug 19, 2014 - 18:37 UTC

Hi,

It could indeed be that, I'd make sure that your Admins have added as an exception and that all is allowed.

Regards,
Brendon

C

cesarabraham premium

Replied on Aug 19, 2014 - 18:41 UTC

I can check with IT, could you let me know what are the steps to allow it?

Brendon Wadey staff

Replied on Aug 19, 2014 - 18:44 UTC

Hi,

Each is different. You need to make sure your firewall or any blocking application adds our domain to it. Normally that means entering something like [*.]todoist.com into the exception list. The IT guy should know how to do this.

This being said, its not 100% this will resolve the issues, as we are still looking into these problems.

Regards,
Brendon

C

cesarabraham premium

Replied on Aug 19, 2014 - 18:55 UTC

Ok I will ask... I just watched a new of a cloud application that helps with the task with outlook applications? Does it help to have outlook and tasks together?

David Trey staff

Replied on Aug 19, 2014 - 19:29 UTC

Hello,

I'm unsure what you're referring to. It helps to replace Outlook's Tasks with Todoist which is much simpler, easier to use and will sync your data across all platforms and devices :-)

Regards,
David

GM

Gianluca Mazzimini

Replied on Sep 03, 2014 - 13:24 UTC

Hello,

I guess I stumbled into the same issue and fixed it. For any reasons I don't know the add-in crashed and outlook disabled it. Then, no matter how many times I uninstalled and reinstalled it, it did not work. So, from main menu I selected Tools, Trust Center..., Add.ins, then in the disabled section I selected OutlookTodoistADV, select in Manage the disabled items option, and re-enabled it again. AFter outlook restart the add-in was there! ;)

VC

Vikas Chaudhary premium

Replied on Oct 01, 2014 - 07:07 UTC

Hi All,

Dr. Nikhil A. Chaudhary' solution worked for me.

I am having windows 7 and Outlook 2010. It was working fine earlier and then
stopped suddenly.

I was looking for solution and his solution worked for me.

Thanks Dr. Nikhil.

TT

tom teynor premium

Replied on Nov 26, 2014 - 00:50 UTC

Dr. Nikhil A. Chaudhary worked perfectly for me!

Robert Reding premium

Replied on Nov 27, 2014 - 01:07 UTC

All,

I'm on Windows 7 and Outlook 2010. I had the empty screen issue described above. I tried the solution above (toggling the add-in). In Outlook I received an exception: The process cannot access the file 'C:\Users\{me}\AppData\Local|Todoist\Outlook|NetSparkle.log' because it is being used by another process.

I closed Outlook and closed my Chrome browser window showing my Todoist tasks. I reopened Outlook and the add-in worked once again.

Thanks for posting this suggestion. Toggling the add-in did not occur to me.