2011 FCES: Analysis of a Data Breach: Finding the Hidden ROI of PCI

While restaurant operators have taken the necessary measures to conform to payment card-industry standards, 23 percent of the hospitality industry experienced a data breach in 2009, with hotels and restaurants accounting for a majority of those cases. In this session from the 2011 Fast Casual Executive Summit, our panel discussed why it's necessary to make an investment in PCI compliance. After all, it’s much easier to keep a customer than it is to regain their trust.