Change Management

"Change is the only thing that is certain"'

Organisations are starting to realise that change is now a normal and inevitable part of organisational life
if they are to survive and grow. Nevertheless, the failure rate for introducing change is high.
Instead of providing the gains promised, these changes create confusion, disillusionment and low morale
resulting in low productivity.

Change Matters is experienced in working with client organisations to help them avoid the pitfalls and
guide them towards the achievement of their desired outcomes. We believe that only you are experts in your
business so we will not take over and tell you how it should be run. Neither do we have 'off-the-shelf'
packages or 'quick fix' solutions. Instead we work with you to diagnose the need for change, identify
what that change should be, plan how it should occur and support you through the implementation process.

For there to be sustained change, we believe that this involves four key elements:...

Effective Leadership

There must be clear and demonstrable commitment from the top for any change to be successful. Leadership is about
providing a clear vision and having the ability to take people with them. We will work with the client organisation
to ensure that leadership at all levels is effective in achieving this. This can include a wide range of interventions,
from development programmes and one-to-one coaching, to setting up appropriate project management mechanisms.
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Collaborative Team Working

For organisations, change is a journey from an existing state to an improved but often uncertain future state.
Creativity and innovation are the cornerstones of making the vision a reality. This comes from collaborative working
where ideas are nurtured and developed rather than being destroyed in the wake of internal conflict. We will work,
where appropriate, with teams within the client organisation to facilitate collaborative working.
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A Supportive Culture

One of the main reasons why change often fails is that the existing culture of an organisation maintains
the status quo. When little attention is paid to the development of a culture which supports the changes then
this change becomes unsustainable. We will work with the organisation to ensure that the appropriate values,
behaviours and attitudes are developed that will reinforce the change.
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A Planned Implementation Process

Lack of planning and in particular ignoring the wider implications of any organisational change, such as
stakeholder management, will ensure failure.
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