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Telephonist/ Customer Services Officer

Nocturnus Security Limited

Job Detail

Salary:₦150,000 - ₦200,000

Industry:NGO | Community Service

Job Type:Full Time

Location:Federal Capital Territory

Deadline:September 20, 2018

Job Description

Nocturnus Security Limited is an established and fast growing, modern private security company with a niche for excellent service delivery, we offer best in class security services; we churn out properly trained individuals and teams, utilizing cutting edge security gadgets and equipment We came into business as seasoned security experts having acquired huge experience in industrial security, para-military and intelligence organisations

Responsibilities

Dealing with telephone enquiries on basic information, such as directions or company contact details

Taking telephone messages for staff

Activating an out-of-hours answering service

Ad hoc administrative support

Listening to the answer machine each morning

Answering the switchboard or telephone

Quickly identifying the nature of the telephone call in a courteous manner

Putting the call through to the appropriate person or extension

Screening telephone calls

Dealing with more than one call at a time

Basic Qualifications

Must be above 18 years of age

Have relevant qualifications – Minimum of B Sc/HND in English Language or other related field

Advanced degree in communications is an added advantage

Ability to read, speak and understand English language

At least 4 years of experience in relevant roles

Skills and Personal Qualities Needed:

Be able to use their initiative when screening calls

Be discreet and tactful, as they may be dealing with callers who are upset, angry or anxious

Be courteous but firm

Work well on their own or in a team

Be computer literate

Have an excellent telephone manner

Have strong interpersonal and communication skills

Be friendly and confident

Be professional and polite

Have good organisational skills

Be flexible and adaptable

How to ApplyInterested and qualified candidates should send their CV’s and Motivation Letter to: victor otunba@nocturnussecurity com Using the “Job Title” as the subject of the mailOrSubmit hard copy of their CV’s and Motivation Letter at:No 4 Odenna Close,Off Libreville Street,Aminu Kano Crescent,Wuse 2 – Abuja