Checked Baggage

Depending on how you purchase your ticket, baggage may or may not be included in the price of your ticket.*Remember our lowest fares are only available online!

Please remember that any cabin baggage in excess of maximum allowance will be denied. These items will need to be checked-in at the check-in desk or at the boarding gate. (Fees may apply)

Each checked baggage must not exceed

158cm/62" (L+W+H)

Bags that are outside of these limits may incur an additional charge or may be required to be shipped by freight.

Note:

Overweight items - Items may be denied carriage if too large and unable to be repacked or split. The exceptions are mobility aids such as wheelchairs and medical aids that are accepted in addition to a guest’s baggage allowance.

It is always a good idea to keep personal items and valuables such as keys, medication or jewellery in your carry-on baggage.

Dangerous goods such as flammables,, strong chemicals or other hazardous items are not permitted in checked baggage under any circumstances.

All electronic devices in your check-in baggage should be securely stored to prevent it from damage and completely switched off prior to baggage drop-off at our check-in counters.

These include, but are not limited to the following. If you have any questions, please contact the airport check-in staff:

Inflammable substances such as petrol, cooking gas, matches, or sulfur.

Corrosive or reactive substances such as acids, alkalis, peroxides, oxidizing materials, or explosives.

Health-threatening substances such as poisons or other toxic substances, infectious agents, or radioactive materials.

Other physically threatening substances such as dry ice or liquid nitrogen or strong magnets

The following fees will be levied for any Guest who travels with baggage in excess of their entitlement. Please see fees for more details

Note:

Please note that all fees levied are per total weight, regardless of number of bags.

No single bag may weigh more than 32kg.

All fees are per flight sector.

For connecting flights involving another carrier, additional fees may be required by that carrier.

Small Lithium batteries such as those used for Mobile phones, cameras, watches, portable music players and laptop computers are allowed under the following conditions.

In your cabin baggage

Capacity is Under 100 Watt hours (Wh)

Lithium content (LC) is under 2g

Maximum of 20 pcs

In your Check in Baggage

Must be inside equipment

Maximum of 10 pcs

Each piece under 160 Watt hours (Wh) or 2g of Lithium content

Spare batteries are not allowed

Please note that non-rechargeable batteries with more than 2g of lithium (C size battery and above) are not allowed to be carried in any baggage and can only be carried as cargo.

Medium Lithium batteries such as those used to charge laptops, by professionals or for lifesaving equipment between 100-160 Watt hours (Wh) are allowed under the following conditions.

In your cabin baggage

Stored inside equipment

Stored properly in original packaging or with tape over the terminals

Place in separate packaging

In your Check In baggage

Capacity is within 160 Watt hours (Wh) or 2g

Maximum of 10 pcs

Stored within equipment

Spare batteries are not allowed

For information regardingLarge lithium batteriessuch as those found in mobility devices and industrial equipment are banned from baggage with the exception of batteries used for Wheelchairs or mobility devices. Please refer to the section below “Wheelchair carried as baggage”

Wheelchairs’ belonging to guests with reduced mobility will be transported free of charge.

We accept collapsible manual wheelchairs as checked-in baggage, if the wheelchair does not safely fit in the overhead cabin bin. Please note that although we will make every effort not to dismantle your wheelchair, in order to comply with safety requirements, we may need to dismantle your wheelchair, depending on its size.

If you are travelling with a battery powered wheelchair that needs to be transported as baggage, it will need to be in compliance with IATA Dangerous Goods Regulations. If it is in compliance with IATA Dangerous Goods Regulations, we will ask you to relinquish your battery powered wheelchair upto an hour in advance of your flights departure, in which case you will be transferred to an airport wheelchair till you board the aircraft. The battery powered wheelchair will be transported in the cargo compartment of the aircraft, we recommend carriage of all removable parts of the wheelchair in the cabin overhead bins. Please note that although we will make every effort not to dismantle your wheelchair, in order to comply with safety requirements, we may need to dismantle your wheelchair, depending on its size.

Wet Cell batteries (Spillable)

If your wheelchair is powered by a wet cell battery, the battery must be removed and placed in protective packaging that is leak-tight and impervious to battery fluid. This package must be carried in the passenger cabin. We recommend you to label the battery cables with corresponding colored tape or provide detailed disconnection and reconnection directions, enabling us to best assist you to reconnect the battery to the wheelchair upon arrival at your destination.

Dry Cell batteries (Non-Spillable)

If your wheelchair is powered by a non-spillable battery, the battery can remain secured on the device. However, if the device does not have an effective means of preventing unintentional activation (key turned to “off” and removed, on/off switch in the “off” position, quick disconnection of the joystick, etc.), the battery must be disconnected and the battery terminals protected from short circuit.

The Li-ion battery must show no signs of any defects or damage. The wheelchair must be transported as checked baggage. If the Li-ion battery is securely attached and protected from short-circuit by being fully enclosed in the device’s battery housing, the battery may remain installed and there is no limit to battery size on these types of devices.

If your wheelchair is specifically designed to allow its battery to be easily removed (collapsible), there is a battery size limit. The battery must be removed, protected from short circuit, and carried onboard to be stowed in the cabin. The battery’s size in watt-hours must be displayed on the battery, or the battery should be labeled with its voltage and amp-hour (or milliamp-hour) ratings to allow for size calculation (see formula below) if needed. Any spare batteries must be transported as carry- on baggage with the battery terminals protected to prevent short circuit. A single spare battery may be transported, as long as its size does not exceed 300 watt-hours. Two spare batteries may be carried provided that each battery is not over 160 watt-hours in size.

Some Li-ion batteries do not display the watt-hour rating on the battery label. The following formulas may be used to determine the watt-hours rating for your Lithium-ion battery:

If the battery lists the Amp-hour rating, use this formula:

Volts (V) x Amp-hours (Ah) = Watt-hours (Wh)

Example for a single battery:

10 volts multiplied by 28 Amp-hours = 280 watt-hours

The 280 watt-hours are below the 300 watt-hour limit for a single battery, so your battery would be allowed.

If the battery lists the Milliamp-hour rating, use this formula instead:

Volts (V) x Milliamp-hours (mAh) ÷ 1,000 = Watt-hours (Wh)

Example for a single battery:

10 volts multiplied by 28,000 Milliamp-hours ÷ 1,000 = 280 watt-hours

The 280 watt-hours is below the 300 watt-hour limit for a single battery, so your battery would be allowed.

When travelling with a battery powered wheelchair, please bring the below with you to the airport:

The wheelchair’s User manual, including the battery specifications

Special Tools that may be needed to dismantle and reassemble your wheelchair.

For Lithium-Ion Battery operated wheelchairs, the document that proves the battery meets the requirements of each test specified in UN Manual of Tests and Criteria, Part III Section 38.3