The Good:Amazing delivery.Online chat is actually real and helpfulProducts that may leak were taped

The Bad:The amount of tape used actually sits on the labels so you'll have to tear them off I ordered R&R devil grease that turns out it wasn't in stock. Cell upgraded me to EPX grease which I can't find listed on their product list. Would have been nice to give me a call or email before shipping to verify the replacement as I only found out when opening the package. I'll stick with this grease anyway

Velo.net.au while the guy I spoke to there seem nice.. they have very poor communications. Emailed them 3 times only got a reply on the third one regarding a refund. On checkout, item marked as in stock but a week later I only found out of stock when I rang!

First time I tried cycling express, comms not up to par for my liking either. Orders were processed 27/1 website reckons all items in stock. I called today, as mate prompted me to ring as he ordered a similar item. Was advised no stock and stock was expected today. No comms at all about this! And to top that the other 2 items are on hold as it appears they are waiting for the out of stock item.

fatdudeonabike wrote:Why is my Wiggle order taking so long! I don't mean "long" - I didn't really expect to have it by now anyway. But I made my order before many of you who have received them!

I live in Canberra, not in bloody Strahan (Tasmania)

The hold up is likely to be at customs.Dont forget we had a long weekend recently and they will still be playing catchup.I had some stuff arrive yesterday after paying on the 25th of last month which was double the amount of time from my previous order and a smaller box.It'll come, stop watching the letter box and pretend you dont care anymore and the deities will stop messing with your head and allow it to reach you. What have you got coming? I finally got my cleats for my new shoes so I can finally use them to go on a ride. I forgot to grab them when ordering the shoes.

Yes, a watched pot never boils and all that... I haven't actually been watching the letter box that much. It was just that after reading people on here getting their orders when they ordered them after me, I was expecting it to be on my desk when I got to work this morning (after taking yesterday off for the Superbowl).

It's not terribly exciting, it's just a couple of books and a pair of swimming goggles.

I'm a fair way off cleats and shoes - I still need the pannier and bag for commuting, and I'm still keen as hell for a Garmin 910xt... hopefully as soon as this weekend when I go to Sydney.

ordered Thule Euroclassic G6 Bike carrier 5/2/13 at 1300hrs from Thule Botany Store in Sydney. It arrived before 1100hrs 6/2/13. Less than 24 hours from Sydney to Brisbane by Couriers Please. Free delivery too, very impressed by this outfit again.

Ordered a set of Shimano RS80 C50's on the 14th of Jan and the first ones were lost by AusPost ie the tracker has not been updated and I contacted Cycling Express who subsequently launched an investigation and lead to another set of the same wheels being send on the 31st Jan.

I just called Australia post again as its now 7 day's since the second set of wheels left CE, the guy there said If I don't see any info on the tracker by tomorrow lunchtime that I again should call the "Supplier" -CE and get them to launch another investigation into finding them.

At this stage I am not sure who to get angry at its almost a month since I ordered these wheels and its really starting to make me angry not to mention that I have not exactly received the most attentive customer service during the whole process. Fingers crossed I see something tomorrow :/

****EDIT***

Woo they turned up this morning... now to get out of work early to get to the post office before they close

Last edited by sil3nt on Fri Feb 08, 2013 2:08 pm, edited 1 time in total.

Ordered Edge 510 from BikeBug approx 1 week back, well pre-order as it wasn't in stock yet.They arrived in stock yesterday and they were dispatched straight away, free, express post.Great service and communication.

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