I appreciate any help. I'm in day one of the free trial to see if I can make this software work for the office. We have Verizon SIP phone service. I'm able to follow all the instructions on http://www.sustworks.com/pa_guide/polycom.html, but nothing happens at Step 10 when I press and hold the command key while lifting the receiver off hook. I'm assuming PA will add my phone as a Telephone device. I've also tried adding it manually both as Voip via Linksys/Sipura TA and as VOIP via OBi TA. Neither lets me make a call. By putting my phone IP in Voip via Linksys/Sipura TA I sometimes get a "Connected and ready" and sometimes "Out of range". When trying to dial when it says Connect and ready, I get an error prompt to configure Google Voice. On the Polycom app admin I've tried entering my Phone's IP straight XX.XXX.XX.XX and with XX.XXX.XX.XX:8080/polycom - neither worked for the command - receiver off the hook step.

I'm on a Macbook Pro using Mountain Lion with Phone Amego 1.4.1. Pasted the debug log for today (Day 1) below. Would love to get this working.

This is more of a tech support question than a forum question. Please Email a snapshot of your Polycom phone setup screen. I'm guessing there might be something that isn't configured correctly. You can Email me directly at psichel "at" sustworks "dot" com