Radian6 - Engagement Console - Facebook Hashtag Searches

Knowledge Article Number

000187426

Description

Why does a Twitter stack open with a hashtag search when I click on a hashtag in a Facebook post in the Engagement Console?

Resolution

Hashtag support for Facebook posts is now available in the Engagement Console. Clicking on a hashtag in a Facebook post for any stack type will open a hashtag search of Facebook (for example: https://www.facebook.com/hashtag/salesforce). Ensure your Engagement Console is updated to version 186 or higher to be able to click on a hashtag on Facebook post and have it open in Facebook's hashtag search. Engagement Console versions prior to 186 open hashtag searches in a Twitter stack when you click a hashtag in a Facebook post.