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Avast Passwords for Android and iOS - FAQs

This article is about Avast Passwords installed on mobile devices. For information about Avast Passwords for Mac or Windows PCs with Avast Antivirus, refer to the following article:

General

What is Avast Passwords?

Avast Passwords is a password and data manager that allows you to securely store sensitive information in one place. You can use Avast Passwords to quickly fill web forms and access your online accounts.

Many internet browsers offer to store your identity information, however, this is not very secure and can be easily hacked.

What are the key features in Avast Passwords?

Avast Passwords offers several features to help you keep track of your passwords and sensitive data:

When you store passwords in your internet browser, they are stored on your device along with the information necessary to decrypt them and are therefore easy to hack. Avast Passwords stores your passwords with a much more secure level of encryption. Additionally, you can create a Master Password to further protect the data you store in Avast Passwords.

System Requirements

What are the system requirements for Avast Passwords?

You can install and run Avast Passwords on any Android device running Google Android 5.0 or higher.

The system settings of certain device types may also affect the operation of Avast Passwords, and if you are using a custom ROM, the app may not work as expected. Please report any feedback regarding this issue through our support pages.

You can install and run Avast Passwords on any Apple iPhone, Apple iPod Touch, or Apple iPad running Apple iOS 8 and higher.

We also offer versions of Avast Passwords for Windows and Mac. For more information, read the following article:

What is the Synchronization feature?

Synchronization allows you to sync your data on other devices with Avast Passwords. When you configure Avast Passwords synchronization on the first device, you log into your Avast Account which is used to identify and authorize other devices.

Each device needs to be authorized before it can be synchronized. There are two authorization scenarios:

Adding the first device: your first device is authorized using your Avast Account credentials. A backup is created during the first synchronization, and an email is sent containing your Restore link. If you lose access to your device, you can use the Restore link to access the backup and regain access to Avast Passwords data.

Adding a subsequent device: to synchronize a new device, you need to authorize the new device with a previously synchronized device. While configuring Avast Passwords on the new device, ensure that you log into Avast Account which is linked to the previously synchronized device. Tap or click the confirmation in the notification which appears on the previously synchronized device.

Until your device is authorized for synchronization, all data is stored locally on the device. For more details about synchronization, refer to the following article:

What is the Backup feature?

Self-authorization: when you want to synchronize a new device, but no other previously synchronized device is available to authorize it, you can restore your backup to authorize the new device.

Disaster recovery: if you lose access to all synchronized devices using the same Avast Account, you can restore your backup to regain access to your data.

To restore your backup, you need the email containing the Restore link, which was sent when the first device was synchronized, as well as the Master Password for the first synchronized device. For details about restoring a backup, refer to the following article:

What is the Notes section?

The Notes section is a place where you can safely store notes in Avast Passwords. All notes are encrypted and protected by your Master Password to ensure maximum security. This feature protects your confidential information from unauthorized access.

What is One Touch Login?

One Touch Login allows you to pair your mobile device with Avast Passwords installed on your PC. This means that you can unlock Avast Passwords on your PC simply by tapping the notification on your paired mobile device. This saves you from having to enter the password manually, which is especially useful if your password is complex.

This feature is only available if you have the paid Avast Passwords Premium version on your PC. For more information about the One Touch Login feature, refer to the following article:

Multiple Devices

Is Avast Passwords available for all my devices?

Avast Passwords is currently available for devices running Windows, macOS, Android and iOS. For more information about Avast Passwords on Windows PCs with Avast Antivirus or Mac, refer to the following article:

What is the benefit of connecting Avast Passwords to my Avast Account?

When you connect Avast Passwords to your Avast Account, your information is safely encrypted and ready to synchronize for easy access from any of your connected devices. Additionally, a backup is created for your Avast Passwords data in case you lose access to a device.

Other Questions and Troubleshooting

What should I do if I forget my Master Password?

If you do not remember your Master Password, you can restore your backup. To restore your backup, Avast Passwords needs to be installed. You also need the email containing the Restore link which was sent when the first device was synchronized, as well as the Master Password for the first synchronized device.

Avast cannot reset your password. We do not store your passwords and we cannot decrypt your data without your Master Password. If you do not know the Master Password for your first synchronized device, you can reset Avast Passwords and start over, but you cannot access data you have stored previously.

What should I do if the Accessibility permission is disabled repeatedly?

To improve performance, some Android devices proactively force apps to stop when your device screen turns off. Due to issues with the Android system, stopped apps with the Accessibility permission automatically lose this permission. In this case, you need to manually re-enable the permission to maintain full functionality of the app.

To re-enable the Accessibility permission, go to Settings ▸ Accessibility on your device and grant the permission to Avast Passwords. Additionally, on Huawei, Lenovo, Asus and Sony Xperia devices, you can use default system features to prevent the app from continually losing the permission. Follow the steps below for your device:

Tap the Phone Manager icon on the main screen of your device to open the app.

On the Downloaded tab, tap Deny next to Avast Passwords to change this setting to Allow.

Tap Allow to confirm the setting change.

Open your device Settings and tap Battery.

Tap the three-dot menu icon in the top-right corner, then tap Battery optimization.

Tap the Apps tab and tick Avast Passwords.

What should I do when there is no device to authorize my access?

When you want to add a device to an existing synchronization group, but no other device is handy to authorize it, you can self-authorize the new device by the same process as restoring your backup.

What happens to my passwords if my device is lost or stolen?

Your data is protected with your Master Password. If you have more devices that are synchronized with the lost or stolen one, you can remove the device from the group remotely in your settings for synchronization.

How can I provide feedback about the app or ask for help?

If you want to provide feedback or show appreciation and support for Avast mobile products, you can:

Does Avast offer any other apps I could benefit from?

Avast has created the following range of apps to improve the security and performance of your mobile device, and protect you from hackers and thieves:

Avast Mobile Security: Secure your phone and tablet with our free Avast Mobile Security app which features both antivirus and Wi-Fi vulnerability protection. With embedded Anti-Theft feature allows you to locate and track your lost or stolen device on a map with our web-based mobile tracking that uses GPS and other triangulation methods.

Avast SecureLine VPN: Prevent hackers from accessing and stealing your data when you are connected to public or open Wi-Fi networks, secure your personal Wi-Fi networks, and protect your privacy using the SecureLine private encryption VPN.

Avast Cleanup: Improve the performance and efficiency of your device with our Cleanup app, which quickly analyzes the storage space on your device and clears all unnecessary, space-wasting data.

Avast Battery Saver: Improve the endurance of your device battery between recharges with Avast Battery Saver which stops unnecessary apps from running in the background and helps you optimize your device settings.

Avast Mobile Security: Enables you to scan your Wi-Fi network for vulnerabilities, use a VPN for secure web browsing, block spam calls, protect your photos and pictures, and get notified if we find that your email account password has been leaked online.

Avast SecureLine VPN: Prevent hackers from accessing and stealing your data when you are connected to public or open Wi-Fi networks, secure your personal Wi-Fi networks, and protect your privacy using the SecureLine private encryption VPN.

Avast SecureMe: Checks Wi-Fi networks for vulnerabilities such as routers with weak passwords, unsecured wireless networks. It also includes a basic VPN service that guarantees the safety when a device is connected to a public network.

Avast Call Blocker: Helps you avoid unwanted calls, including those from numbers you may not recognize as spam.