Starseed Herbal Academy PRIVACY POLICY

First and Foremost, Starseed Herbal Academy does not currently offer free or paid services to anyone on the EU. Starseed Herbal Academy does not have a EU representative, as required by Article 27 of the GDPR.

Starseed Herbal Academy (the “Company”) is committed to protecting the privacy of its users. This Privacy Policy (“Privacy Policy”) is designed to help you understand what information we gather, how we use it, what we do to protect it, and to assist you in making informed decisions when using our Service. Unless otherwise indicated below, this Privacy Policy applies to any website that references this Privacy Policy, any Company website, as well as any data the Company may collect across partnered and unaffiliated sites.

For purposes of this Agreement, “Service” refers to the Company’s service which can be accessed via our website at https://starseedherbalacademy.org or through our mobile application. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of Service.

About

This Privacy Policy governs the manner in which Starseed Herbal Academy collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://starseedherbalacademy.org. website (“Site”). This privacy policy applies to the Site and all products and services offered by Starseed Herbal Academy.

What we collect and store

Product Purchases

When purchasing a product from us we will ask Users to provide information including their name, billing address, email address, credit card/payment details and account username. This information will be used to:

Send information about a User’s account and order

Process payments and prevent fraud

Respond to User requests, including support inquiries and refunds

Set up User accounts in our store

Comply with any legal obligations we have, such as calculating taxes

Send product update messages

Improve our offerings

When making a purchase we will store a User’s name, and billing address, which will be used to populate the checkout for future orders.

We generally store information about users for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for as long as a subscription account remains active with us. Inactive accounts are stored for 10 years for tax and accounting purposes. This includes User name, email address and billing address.

Contact Forms

A User’s name and email address are recorded when contacting our office. We do not use the information submitted for marketing purposes unless consent is explicitly given.

Comments

A User’s name and email address are recorded on this site when leaving a comment on a blog post. We do not use the information submitted for marketing purposes unless consent is explicitly given.

Analytics

We use Google Analytics for website visitor analytics. We do not log any Personal Data of site visitors; IP addresses are anonymized, “Do Not Track” headers and global opt out cookies are honored, and custom data tracking is disabled. Please see the Google Analytics Privacy Policy for more information.

Cookies

Our Site may use “cookies” to enhance User experience. A User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert users when cookies are being sent. If this is done then note that some parts of the Site may not function properly. Please Read Our Cookies Policy for more information.

Who in our company has access to data

Members of our team have access to the information users provide us. For example, Administrators and Managers can access:

Order information like what was purchased, when it was purchased, and; Customer information like name, email address, and billing information.

Our team members have access to this information to provide user support.

What we share with others

We share information with third parties who help us provide our service, including:

WordPress: Our site is built on the WordPress platform. When you sign-in as a user we collect personal information, including name, email address and any other information you elect to share at the time. This information is stored to improve your user experience and allow you access to specific areas of our website. You can delete your account at any time. Please read the WordPress Privacy Policy for more information.

Woocommerce: We facilitate the checkout process using Woocommerce. When checking out, some user data will be passed to Woocommerce, including name, email address, billing information, and purchase total. Please read the Woocommerce Privacy Policy for more information.

Learndash Learning Management System with Pro Panel: This is the software plugin used for all of our courses, grading and record keeping for students enrolled in the school. We use the information collected for your personal education experience and also to gather statistics without personal information to develop better learning experiences for students. We never share any personal information such as grades, progress, etc without written permission from the student. Please read the Learn Dash Privacy Policy for more information.

PayPal: We accept payments through PayPal. When processing payments, some user data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please read the PayPal Privacy Policy for more details.

Infusionsoft: We email customers using Infusionsoft. When processing payments, a User’s name and email address will be added to Infusionsoft to be used when we send email announcements about product updates and relevant company news/promotions. Users may also be added to our email list if they explicitly give consent while filling out a contact form, or when entering an email address in exchange for a free report. Please read the Infusionsoft Privacy Policy for more details.

MailChimp: The newsletter opt-in option on the contact form transmits the User’s email address to MailChimp. No emails are sent from this platform but are instead passed to Infusionsoft (see above). Please read the MailChimp Privacy Policy for more details.

Activity Log: This is a security plugin used on our website to protect against hackers. This plugin tracks who has logged into the site and records their IP address and any changes they made to the backend of the system. Please read the Activity Log Privacy Policy for more information.

Limit Login Attempts: A security plugin that limits the number of login attempts possible both through normal login as well as using auth cookies. By default WordPress allows unlimited login attempts either through the login page or by sending special cookies. This allows passwords (or hashes) to be brute-force cracked with relative ease. Limit Login Attempts blocks an Internet address from making further attempts after a specified limit on retries is reached, making a brute-force attack difficult or impossible. Please read the Limit Login Attempt Privacy Policy for more information.

Wordfence: Wordfence plugin includes an endpoint firewall and malware scanner that were built from the ground up to protect WordPress. Threat Defense Feed arms Wordfence with the newest firewall rules, malware signatures and malicious IP addresses it needs to keep your website safe. Rounded out by a suite of additional features, Wordfence is the most comprehensive WordPress security solution available. Please read the Wordfence Privacy Policy for more information.

Hustle by WPMU DEV:
The newsletter opt-in option on the contact form transmits the User’s email address to Hustle. No emails are sent from this platform but are instead passed to Infusionsoft (see above). Please read the WPMU DEV Privacy Policy for more details.

We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, send us a message from a contact form, place an order, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site.

Users may be asked for, as appropriate, name, email address, mailing address, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us.

Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. Users can request the deletion of this information by us at jasmine@lstarseedherbalacademy.org.

Non-personal identification information

We may collect non-personal identification information about users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about users means of connection to our Sites, such as the operating system and the Internet service providers utilized and other similar information.

How we use collected information

Starseed Herbal Academy may collect and use user personal information for the following purposes:

To improve customer service

The information provided helps us respond to customer service requests and support needs more efficiently.

To personalize user experience

We may use information in the aggregate to understand how our users as a group use the services and resources provided on our Site.

To improve our Site

We may use feedback provided to improve our products and services.

To process payments

We may use the information users provide about themselves when placing an order only to provide service to that order.

We do not share this information with outside parties except to the extent necessary to provide the service.

To run a promotion, contest, survey or other Site feature

To send users information they agreed to receive about topics we think will be of interest to them.

To send periodic emails

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Sensitive and private data exchange between the Site and its users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.

What rights users have over their data

If a User has left comments on this site then the User can request to receive an exported file of the personal data that this site holds, including any data provided by the User. Users can request that this data be erased. This does not include any data we are obliged to keep for administrative, legal, or security purposes. The same rights are available for any data associated with commercial transactions made with our company.

Sharing of personal information

We do not sell, trade, or rent a User’s personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share information with these third parties for those limited purposes provided that users have given us permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Affiliate Links

Some blog posts and web pages within this site contain affiliate links.

An affiliate link is used as a mechanism for revenue generation. This revenue is generated by users who click on ads or hyperlinks within this website and then subsequently make a purchase on a third party website.

While the link usage does not increase a visitor’s purchase price, usage of the link may result in a commission that is credited to this site.

We have chosen to recommend products and services that we personally use or have thoroughly researched.

The opinions expressed here are not necessarily the opinions of nor reflect the views of any merchants we are affiliated with or represent via affiliate links.

Changes to this privacy policy

Starseed Herbal Academy has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: