Twitter can be a brutal world for customer service workers. Complaints about companies are not just public but often harsh: “Sitting on the Tarmac at DFW waiting for a gate! Late again #americanairlines.”

A new $10 million gift from the Robert H. Smith Family Foundation will support MBA scholarships, undergraduate leadership programs and facility enhancements for the Smith School. The gift, announced in September 2015, will also continue to fund the school's Center for Social Value Creation.

Business leader, Navy veteran and Smith School benefactor Leo Van Munching Jr. ’50 died on Feb. 14, 2016, at his home in Darien, Conn. He was 89. Van Munching Hall, home to Smith and the School of Public Policy, bears his name.