IHTT abuse report

Intro

'Oh Brave New World that has such people in it'

William Shakespeare, The
Tempest

Intro

The purpose of this website is to publish all the correspondence between
myself and Renfrewshire CHP Mental Health. After a certain point it was
deliberate entrapment to reveal the gross inadequacies of the complaints
process and those involved. This is a repeat of how my (medical) family made
a successful complaint to the GMC about an alcoholic GP
who refused to make a visit when my sister in law had a miscarriage.

Having had no honest engagement from anyone, the website has been revamped
with photographs of the perpetrators and other touches of ridicule.

Summary

Despite having asked a GP to discuss a long term (assumed to be stress related) exhaustion issue with
a psychiatrist (because I thought there might be a medical
cause) and never having been diagnosed with a mental health
problem, I was subjected to a catalogue of pre-meditated,
orchestrated bullying at the IHTT * in
Paisley. This
letter tells me they were attempting to treat me for anxiety.
It says "the treatment offered, in this case Olanzapine, which can be
appropriately prescribed for anxiety. " I had previously been offered
Valium (Diazepam). I had no
anxiety at that time.

* Intensive Home Treatment Team
(a crisis team)

This was 7/8 weeks after the initial GP interview (July 26th) at
a time when my mental state was excellent. The remit of the IHTT is to
respond within 4 hours. Confirmed in this
letter which says

"IHTT have one standard which is to ensure a
mental health assessment takes place
within 4 hours of referral to the service"

The web page says

"If we are best placed to support you, we will arrange an emergency
assessment that day. This could be at the Charleston Centre, Dykebar
Hospital or the accident and emergency department at the Royal Alexandra
Hospital".

Something is already very wrong here, that's before I even met them. How
could such unbelievable slackness, incompetence or corruption have happened ?
The suspicion must be that they were short of customers and someone's tried
to pull a fast one by taking me from the GP referral list.

I wrote a letter to head of the unit, Kevin Hernon. He ignored my letter so
I looked him up online and quickly discovered he was a nurse and his
Facebook page.

Here are a couple of revealing photos. Kevin supports Glasgow Celtic
football team. The second photo shows him
with one of his pals and two of his Celtic football heroes.

Click to enlarge.

He refused to answer my questions in a second letter but as I had threatened
to contact Renfrewshire CHP he replied saying that I would have to see my
medical records which leads on to ...

More seriously, a contemptible, transparent and infantile
subterfuge was arranged to give me a
psychiatric assessment after I had complained to the GMC about a
psychiatrist, despite me being
discharged two months earlier with not only
no diagnosis but no comment on the state of my mental health.

It was done by
sending me a
letter
apparently with an appointment to see my medical records (enclosed leaflet
below letter) , but was
actually for a psychiatric assessment. I saw through it instantly because
the letter simply didn't mention medical records.

Here is a
later
letter with a
full confession
from the psychiatrist I was supposed to see. This is a
vile
tactic used by NHS management against whistle blowers.
The medical records scenario came about because team leader, Kevin Hernon
refused to give me information I requested and told me I would have
see my medical records.

The best evidence for the abuse is a
letterand
I sent to a Dr McAree asking for details
of the drug treatment she wanted to offer and the evasive, inept and fear
mongering
reply. I deliberately asked for details which she was unable to produce,
revealing there were no valid medical grounds for prescribing a drug. I
contacted the drug licensing authority who
told me that the drug (Olanzapine) she wanted to prescribe was not licensed
for anxiety and that I should complain to the GMC which I did.

The idea of this page is that it should be a complete summary of events. My
name has been redacted from correspondence. I do not believe that anything
that happened was unique to me. They would have done the same to anyone
which is horrifying.

For completeness below is the head of mental health for 175,000 adults, Nurse
Katrina Phillips.
Appropriately attired. Retrieved from her Facebook page which I accessed
when she was a user of my public Facebook page. I recognised the name.
Management did not address one single question I put to them in an honest
way. Dealing with them was like dealing with children.

Below is psychiatrist Mark McAllister. Mark is the Glasgow Celtic
supporter in the right foreground of this photo which appears to have been
taken abroad with his 'bro'. The issue that caused me to stop the interview
was him claiming that I was 'elated' which I absolutely wasn't, nor have I
ever been without an appropriate stimulus. Even the most ignorant of
football hooligans knows what the word 'elated' means. It's the feeling you get when
your team scores a goal.

If I had mental health issues of that nature (spontaneous elation) my high
powered family, friends or colleagues would certainly have told me. All of
them educated adults, none of them sectarian football supporters. This was a living hell for me until I spoke to the senior partner of my GP
practice, Dr Slaven a responsible adult with a traditional university
education from a traditionally educated family. Renfrewshire CHP mental
health don't have anyone remotely like that. She was able to confirm that
while I exhibited some anxiety, I was certainly not elated.

From my GP medical records.

Dr Catherine F Slaven at The Greenlaw Practice

"Also agree that today he was not elated, in that he is not expressing
any aspect of happiness or pleasure at recent or current events. However, we
agreed that he was distressed. He appeared irritable but not elated".

Unanswered Questions

These questions were put to Renfrewshire CHP management in order to
reveal that they appear to be running a scam to take patients from the GP referral
list and making long term customers by using the IHTT (a four hour response team)
to bully them into taking drugs. The situation has a distinct resemblance to other recent NHS
management horror stories such as
Stafford,
Furness, Stratheden, Ayrshire
and Arran, Glan
Clwyd,
Ellen’s GlenPortsmouth
.

1. Who originally
assigned me to the IHTT and why ? My GP doesn't know and can't understand
it. I asked to see a psychiatrist to discuss exhaustion. If you claim
it was based on the GP's report, I want to see a copy of it. How
could I end up at a crisis unit (with a 4 hour response remit) 8 weeks after
my GP appointment ?

2. What was the name of the nurse who witnessed Dr McAree's abusive
behaviour on Friday
13th September,
2013. It was a male nurse
of about 30. You don't have to look at records. there can't be many staff
who fit that description. It is the
first thing asked for on the
GMC website. Nurse Henron refused to tell me and wrote I'd have to see my
medical records.

I
will still complain to the GMC regardless and suggest that in my opinion the
staff were behaving under duress because they all used exactly the
same language.

3. Why
was I given a blood test before I saw a doctor ? What tests were done
on the blood ? What were the results ? That is very important. I
have asked this question before. This
is the appointment letter
for the blood test. (I assume it was to prepare me for the
prescription of an anti-psychotic for which it is required. The doctor
told me I was elated ( a symptom of bipolar disorder) which I
certainly wasn't)

4. Why did Mark McAllister arrange a scan (at
the RAH) for me ?

5. Why did
Nurse Dock tell me that (psychiatrist)
Mark McAllister would come to my house if I didn't attend next day. I told
him I had come to discuss exhaustion. That
made me very angry. (I assume to prevent me escaping before they could
prescribe a drug and be their customer)

5. Why did Mark
McAllister make an
appointment for me at Dykebar hospital for a psychiatric assessment with Alistair
Kinniburgh (just after he discovered I had complained to the GMC about
him) ? I want to see a copy of the appointment. This is the
letter I
received. My family and I are determined to expose who was responsible for
that letter. Were others involved ? For example, Nurse Hernon ?
Who gave him the medical records leaflet ? Was it Jean Still ? Anne
Gallacher told me she had passed on my request to her. Confession in
this
letter.

(This was a disturbing attempt to lure me to a mental hospital
under false pretences.)

6. Alistair Kinniburgh told me in the same letter that
Mark McAllister thought I had a mental health problem ? What mental health
problem ? Please provide dated documentation that McAllister recorded
that.

(This was several months after I had been discharged with no
comment about ,my mental health , just after I had complained to
the GMC)

7. Does the IHTT have targets to meet (for example
patient retention, cost cutting) ? Were the staff under duress to behave in
a particular way. This was the situation at Mid Stafford.

8. Why did Nurse Buchanan suggest to a GP at my practice that I had
complained about two doctors and they now thought was unwell and might
need to be detained. It is in my medical records. This was 4/5 months after I had been discharged with
neither diagnosis nor comment about my condition.

9. Do Nurse Henron or other members of the IHTT
receive benefits from outside sources ? For example money, education,
expenses to attend conferences etc. That is a question, not an
accusation

10 Are you aware that psychiatrist Mark McAllister has personality nissue

This is a record of the abusive behaviour of the staff.

Abuse

Day 1. I had an interview with an obnoxious, insulting, pernicious
psychiatrist by the name of Mark McAllister. I was preposterously told I appeared 'elated'
when I was actually dumbfounded, disgusted and annoyed. I assume to claim I was bipolar. I stopped him before
he got a chance.

I was not elated nor high, nor manic. My speech is sometimes very fast and
I'm often anxious in stressful situations without being aware of it . I was a chain smoker for
years. There are numerous
references to stress and anxiety in my medical records. The abuse would have
raised my anxiety levels. My GP medical records clearly state 'patient
asked to see psychiatrist'

A GP in my practice who knew him at university confirmed he
had the same 'personality issues' then. A look of silent horror is the
universal response to the mention of his
name. He repeatedly asked me "do you think you're attractive to women"
after I told him I had no confidence with women.

Day 2. Insulted and abused again, this time by nurses using
the same mantra
"do you think you're attractive to women" as the previous day. McAllister
must have passed it on. In
fact, the interview generally went fairly well until I was offered Diazepam
by Nurse Dock like polo mints for no reason apart from me saying the word 'anxious' in the
context of the previous day's events. At this point I saw a sign
on the wall saying 'Intensive Home Treatment Team'. I said 'why am I here, I
only asked to see a psychiatrist about exhaustion' ? So they knew

Day
3. Nurse Dock and an older woman. The interview became a hostile interrogation when I said I refused to see
Mark McAllister again. It was threatened (by Nurse Dock) that said psychiatrist will come to my
house if I didn't attend next day. That traumatised me and made me angry. I
said I would phone the police if he came anywhere near my house.

Day 4. Insulted and abused again, this time by a female psychiatrist and
nurse. Put under enormous pressure to take another drug, an anti-psychotic,
again
for anxiety. I refused a large number of times. I sent a
letter (closely based on Mind guidelines) asking for details of treatment, emphasising
the multiple refusals. Her reply was evasive, oppressive, deceitful,
threatening and inept. She didn't address the questions to remotely
near a
professional
standard. I
expected something horrible to be honest, but that was shocking. My letter and
her
reply
(described above).

In most cases: no. If you're offered medication, you usually have the right
to refuse it and to ask for an alternative treatment'.

At times I felt I was pushed drugs upon, some psychiatrists didn't ask
me or even discuss with me whether or not I wanted the medication, usually I
was told to take it and told how it would help me, without being aware of
the serious side effects of the drugs. I feel strongly it should be
someone's decision what they put in their body and everyone has a right to
be warned of the risks before taking the drugs not after they've developed
it.

The whole thing can be summed up rather easily with comparisons to other experiences I had around
the same time.
I had very recently been interviewed by a highly intelligent,
perceptive and capable psychologist / psychiatrist at ATOS.
She was a vastly superior individual to everyone at the IHTT. I went to Specsavers, the optician and other staff were intelligent,
responsive, human, warm, humorous and professional. The
IHTT rude, abusive and creepy.

I twisted my ankle in the street, four (what appeared to be) junkies helped me
up. They were concerned, supportive, friendly, very motivated to get
me up and walking again. They couldn't have done more. Again the exact
opposite of the IHTT. I met them walking to the town and had a conversation.
They were nice people. I can't imagine having a conversation with any member of
the IHTT.

Everything that happened to me was well
below any imaginable minimum
standard. How did it come about that all these thoroughly unpleasant people came to
be working in the same place ? Everyone behaved in extreme ways to bully into
taking drugs. That it is consistent with the behaviour being orchestrated
and the staff being under duress. The most plausible explanation is
by management.

When I asked team leader Nurse Hernon for the names of the
abusers to allow me to make a complaint, my first letter was completely ignored. When I threatened to tell a
CHP board member, I received a very cheeky
response, telling me I
would have to see my medical records. On reflection, my letter to him may
have seemed cheeky, but there was such a vast difference between
Specsavers and the IHTT, it certainly wasn't intended to be.

They invited me to talk to
them at a mental hospital (only after they saw part of my CV). I refused as they
had behaved despicably and I wanted their incompetence and abuse in writing.
That included being accused of having an unspecified mood disorder by
someone who clearly didn't understand what a mood disorder was (Nurse
Buchanan) or even understand the concept of a generic name. I see that as
scandalous, their sense of entitlement means they probably don't.

The whole aqffair is lie a sub plot from the ord of the Fles with a
bunch of broe

It has caused me a lot of distress as three GPs have witnessed. I
tried to forget the whole thing, but the issue of the attempt to get
me to a mental hospital under false pretences has wider implications. It
isn't just done to mental health patients and the elderly,
it's also done to NHS whistle
blowers either as as form of retribution or an attempt to discredit them.
For example
here.

The reason this website has taken so long is this deliberate misdirection and the dispiriting
inadequacy of the response. I don't believe Renfrewshire CHP
Mental Health are willing or able
to deal with complaints. I'm obviously not the only one with a
similar experience in the NHS.

"Please help & do something with the NHS complaints process, It causes so much misery for families."

I am also doing this for people more vulnerable and compliant than myself.
What happened to me is an exemplar of exactly how not to treat patients and
exactly how not to deal with complaints. We simply can't have human
beings press ganged into taking harmful drugs by the malicious misdiagnosis
of psychiatric conditions.

I am very happy to discuss this with any impartial individual. I
have already spoken to a number of agencies in person and by telephone. The
website is split into the record of the abuse, the handling of the
complaint, details of meetings with the two psychiatrists Dr McAllister and Dr
McAree.

I want to thank IHTT
nurse Diane Jeffrey, Anne
Gallagher (CHP director's secretary) and Charleston Centre
receptionist Caroline for their warmth and humanity, in contrast to
the cold, cynical abuse of the IHTT. An
important fact is that I had warm and friendly conversations with IHTT
employee, Nurse Diane
Jeffrey when I bumped into her, even during the abusive days. That extreme
contrast in behaviour made the callous abuse crystal clear.

This website is subject to continual improvements in its language / text .
Thank you for reading.