Response from Crowley Chrysler Dodge Jeep RAM Nissan:

Hello Ron, We are very disappointed to hear about your experience. We would like to thank you for taking the time to leave feedback. Without feedback we would not be able to improve our business. Mr. Crowley wants to know when someone is not happy. Please feel free to reach out to him or contact Howard Brndiar (hbrndiar@crowleyauto.net) so we can go into more detail. Thanks.

Response from Crowley Chrysler Dodge Jeep RAM Nissan:

Thanks David for taking your time to leave a positive review. Our goal is to provide 5 star service to all our customers. We appreciate the feedback. Thanks.

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Colon2016

Oct 4, 2016

They were very professional, their service was out of this world. I ended up walking out of there with a brand-new certified pre-owned vehicle. I recommend them greatly... Five stars all the way...
Would give him 6 stars if you had it, but you don't... :-)

Response from Crowley Chrysler Dodge Jeep RAM Nissan:

Ellen, thanks for taking the time to write a review. We make every effort to provide the best possible purchase experience. If you could, please contact us so we can go into more detail on why we did not provide a 5 star experience. Your feedback is very important to us. Thanks.

Response from Crowley Chrysler Dodge Jeep RAM Nissan:

Thanks Manuel. Most people don't have time to write reviews, we appreciate that you took the time to. I hope we can help with all your future needs.

CarGurushttps://www.cargurus.com

PHmaddnes

Dec 27, 2015

5

Terry B. responded quickly and was very cooperative in
providing info. My wife and I drove down and were treated
well. Car was being sold "As Is" but they gave me a
warranty when I requested it. I was very happy with the
dealership and the vehicle. I would definitely do business
here again.

Response from Crowley Chrysler Dodge Jeep RAM Nissan:

Thanks for your interest in Crowley and your review. We have hundreds of vehicles in stock and are willing to locate new and used vehicles from other dealers, banks, auctions or any other outlet across the country that may work for our customers. There are times when there may be a certain vehicle model, color, option, etc. combo that is not available, we will try to find as close a match as we can. I am sorry we could not help you find your next vehicle. Please feel free to reach out to us again to see if the vehicle you are looking for is available now.

Response from Crowley Chrysler Dodge Jeep RAM Nissan:

Thank you again for you business and taking the time to write review.

CarGurushttps://www.cargurus.com

Justin

Sep 26, 2015

Vehicle had 31k miles. I asked if ever
used commercially or plowed. I was told
by two people there that it was very very
clean and never plowed. I drove about a
hour and fifteen minutes. I get there and
lay on the ground clearly you can see
the plow was just removed. The oil pan,
transmission lines, power steering lines
were in desperate need of replacing. I
open the door and on the floor was a
receipt from a landscape yard for the
load of crushed stone that was recently
picked up with the truck. The price was
3,000 more then NADA pricing, i asked
if they would repair the problems and
offered to pay blue book price of 26,000.
The salesman said he could take a
couple hundred dollars off and maybe
fix a few of the problems. Needless to
say i left and will never step foot or
recommend them to anyone. They even
told me that they put vehicle on a lift to
make sure it was clean.

Response from Crowley Chrysler Dodge Jeep RAM Nissan:

We are very sorry to hear about your experience. We use 3rd party Market price data, as well as CarGurus pricing data to make sure our price is competitive. We do look at NADA, Bluebook, Black, Galves and other book values, however book value data is usually not current and will not show the actual Market value. The KBB pricing on this truck was over $30k? This truck was traded in to us by an individual who purchased a NEW Ram. It did pass the factory CERTIFIED guide lines. Again, we are sorry to hear you experience was not good, but we are glad that you have brought this to our attention so t

We are very sorry to hear about your experience. We use 3rd party Market price data, as well as CarGurus pricing data to make sure our price is competitive. We do look at NADA, Bluebook, Black, Galves and other book values, however book value data is usually not current and will not show the actual Market value. The KBB pricing on this truck was over $30k? This truck was traded in to us by an individual who purchased a NEW Ram. It did pass the factory CERTIFIED guide lines. Again, we are sorry to hear you experience was not good, but we are glad that you have brought this to our attention so that we can better serve our customers. Please feel free to contact us anytime to discuss any other options or anything we could help with in the future.
Less ...

CarGurushttps://www.cargurus.com

Shanique

Aug 16, 2015

Talked to them one time
scheduled a call back day and
they never called back.

The car was first listed at over $8000.00. I offered them 7500.00 on 03/19/15. They wanted me to put a down payment to hold the car. I had other cars to look at that evening. On 03/21, the sales person called with a counter offer of 8300.00. I was looking at other cars for 7500.00. On 03/20, I received an email from Cargurus showing the car was reduced to 7994.00. On 03/21 the sales person emailed me with an offer of over 8000.00. I advised him that the car is listed for 7994.00. on 03/23, we contacted each other. He responded on 03/23, and stated he offered me the 7994.00. He never offered me this price. I advised him that if I had purchased at the higher price, I would have been cheated. He never contacted me again.

Old Dealer Reviews

CarGurushttps://www.cargurus.com

Jim

Nov 10, 2014

Not only did the dealer not respond to my email inquiry, but when
I phoned they admitted the car they were advertising (2015
Dodge Challenger Hellcat) had been pre-sold, yet they left it on
simply to be placed in a position to engage with potential new
customers.

Great to deal with. Negotiated directly with manager, Kevin. An easy, pleasant experience. Got the best buy around for a pre-owned Q5! Special kudos to sales-specialist Chris Winter who took the extra step of getting the all-weather mats for me online; an all-around nice guy! And special mention to his dad who personally delivered the new cargo-mat to my door!! (Received a small check in the mail for overpayment I wasn't aware I'd made..)

Very good experience with this dealer particuarly salesman Kevin. I did not purchase the Tacoma I originally went there to check but I did buy the Colorado parked next to it. Would reccomend Crowley to others!

After requesting information thru CarGurus I got an e-mail from the dealer. I called and was told the car was available, quoted a price and told I would be called to set an appt. I had to call them, and was told the car is not really for sale thats why its been listed so long. Its been used as a company car and needs repairs and once they fix it they'll need to charge at least $1000 more.