What is your return policy for Certified Pre-Owned Devices?

We hope that you will be completely satisfied with your BuyBackWorld Certified Pre-Owned Product purchase so we stand behind every order you place on our website.

We offer a 30 Days No Questions Asked Return Policy Guarantee on all BuyBackWorld Certified Pre-Owned devices and a 30 Day 100% Money Back Guarantee on all discounted gift cards. For a full overview of what the 100% Money Back Guarantee covers on gift cards, please click here. For details on how to initiate a return for a Certified Pre-Owned Device, please see below.

In order to start a return, simply email us at store@buybackworld.com and provide us with the following information:

Order ID

Reason for Return

We will then create a ticket for your return and issue you a FREE Return Shipping Label to send your device back.

PLEASE NOTE: In certain cases, such as those involving the sale of Brand New In Box SEALED devices, you will be subject to a 15% Restocking Fee.