Informations sur le trafic Finnair

On 17th October 2015, American Airlines (AA) and US Airways (US)
will shift to one reservation system and transition all US Airways flights to
American Airlines flights. At that time, AA and US will be one carrier - American
Airlines - with one website, one mobile application and one set of travel
policies and elite benefits.

On Saturday 18th July, 2015, transferring existing US Airways
reservations for travel on or after 17th October, 2015 will begin.
As of 18th July, 2015 all flights departing on or after 17th
October, 2015 will be American Airlines flights. Until this time, AA and US
will continue to operate as two separate airlines.

This transition impacts Finnair customers traveling on US Airways
operated flights as the operator’s name will change to American Airlines and
Finnair marketing flight number will change. Reservations are transferred to
the new flight numbers and the tickets are updated automatically.

Due to high volume of reservations the transition should be completed by
the end of July. The new flight number information can be checked at My Booking
on Finnair website. This change does not require any actions from Finnair
customers.

Finnair Customer Service

Helsinki Airport will be a quiet airport –
number of announcements to be reduced

02 June, 2015

Flight
information and passenger announcements made throughout the terminal will be
discontinued from the beginning of June. Announcements at the departure gate
and its surroundings, as well as public emergency announcements, will remain
unchanged.

Passengers
are requested to use the airport’s schedule displays or an available mobile
device or computer to monitor the gate and schedule information concerning
their flight.

Boarding
usually begins 30 to 60 minutes before the scheduled time of departure. The
number of passengers on the flight is one of the factors affecting when you
have to be at the gate. The bigger the plane, the earlier the boarding will
usually start. Finnair gates close 15 minutes before the departure.

The new
practice is related to the Silent Airport project implemented by carriers and
the airport. The aim of the project is to improve the comfortability of the
waiting areas and to reduce the stress caused by traveling. The objective is to
minimize the background noise and sense of hurry at the terminal by reducing
the number of announcements.

Runway
maintenance at Helsinki Airport between 11 May and 2 August

11 May, 2015

Runway
maintenance that will take place at Helsinki Airport between 11 May and 2
August will have an impact on Finnair flights.

Due to the limited
capacity of runways during the maintenance, there will unfortunately be schedule
changes and some cancellations.

We inform
customers of possible schedule changes and cancellations by email and SMS
messages. Please check from Manage booking that we have your current
contact information.

The changes of flight times
are automatically updated in reservations and if the new schedule suits your
plans, this does not require any actions from you. If the new schedule does not
suit your plans, you can change travel dates once within the validity of the
ticket according to the seat availability by contacting Finnair customer service or your travel agent. If your flight has been cancelled you can also cancel the
reservation and get a refund by contacting the point of sale of the original
ticket.

Starting
1 May routes operated by Flybe Finland will have a Finnair flight number instead of a Flybe flight number. The routes are:

Kemi-Tornio-Helsinki

Kokkola-Pietarsaari-Helsinki

Kajaani-Helsinki

Jyväskylä-Helsinki

Mariehamn -Helsinki

Tartu-Helsinki

Norrköping-Helsinki

Visby-Helsinki

The
reservations will be updated automatically and the change does not require any
actions from the customers. The change to Finnair’s flight numbers may,
however, cause some changes to the schedules of flights departing on 1 May and
onwards. We will inform customers of possible schedule changes by email during
upcoming weeks.

If
your flight’s schedule has changed and the new schedule does not suit your
plans, you can change travel dates once within the validity of the ticket by
contacting Finnair customer service or your travel agent.

You can cancel your reservation and get a refund by contacting the point of sale of the original ticket. Please contact Flybe Finland for tickets
booked from Flybe, your travel agency for tickets booked from travel agency or
Finnair for tickets booked from Finnair.

We are sorry for the inconvenience this change might cause you!

Customer notifications in flight disruptions

If a flight is delayed or cancelled, Finnair will make every effort to inform customers about the situation via SMS or e-mail. Please make sure that you have provided us with your correct contact details to be able to receive the disruption notifications. You can update the information in your booking on Finnair web site at Manage booking.

Finnair using an aircraft and crew leased from LOT on the New York route

2015-05-19

Due to a slight delay in maintenance schedules, Finnair is using an
aircraft and crew leased from LOT Polish Airlines on the New York JFK route from 23 to 27 May, 2015. The flight schedule remains the same, and this does not
require any action from the customers.

The aircraft is a Boeing 787-800. The crew comes from LOT, and two
Finnair cabin crew members join the crew to support the customer service. The
service concept on board (meal service, in-flight sales) is the Finnair service
concept. The aircraft has LOT's inflight entertainment system, with plenty of
movies and other content in English.

Customers will be informed by SMS and/or email
about the change in operator. We ask you to kindly check from Manage booking that we have your
current contact information.

Customer policy:

Customers can postpone their trip free of
charge, until 15 June, 2015 according to seat availability. All other
ticket rules apply.

Passengers can also be rerouted on other oneworld carriers.

Passengers who are choosing not to travel
are entitled to a ticket refund as the operating airline no longer is
Finnair.

Customers wishing to be rerouted or who would
like to request a ticket refund due to change of flight operator, are asked to kindly contact Finnair Customer Service.

We are sorry for the inconvenience this might
cause to our customers.

Finnish Aviation Union's strike threat withdrawn

2015-05-16

Finnish Aviation Union’s strike threat for 19 and 20 May has been withdrawn.
The strike threat was related to a dispute of a collective labour
agreement applied to a Finnish ground handling company. Finnair was not a party
to the dispute in any way.

Customers who have changed their flights due to the strike threat can,
if they wish, change their flights back to original flights. Any changes must
be done before the departure of the new flight.

You can make changes by contacting our customer service or your travel
agency. We also serve our customers on Twitter @FinnairHelps and on Finnair
Facebook pages. We are sorry that our customer service may be congested.

We are very sorry for the uncertainty and stress that the strike threat caused to our customers!

During the strike threat customers were able to change flights with the following
conditions:

Original
travel dates May 19 or 20

New
travel dates between May 15 and June 14 (excluding May 19 and 20)

Ticket could also be changed to another
Finnair operated destination. In that case higher fare difference will be
charged, lower fare difference will not be refunded.

In case of flight cancellation, customers can choose between a refund or
where possible, rerouting to destination.

Finnair Customer Service

Fire at Rome airport 7 May

13 May, 2015

Unfortunately
due to a fire at Rome Fiumicino airport's Terminal 3 on May 6, Finnair was forced to cancel the morning flights AY781
and AY782 to/from Rome on Thursday May 7.

Finnair has now resumed normal operations. However, as the airport services are still limited, flight delays may occur and queues at Terminals 1 and 3 are expected. Finnair advises all customers to arrive at the airport in good time before their flight.

We will continue to assess the situation throughout the day and will update the latest flight information here.

Before
leaving for the airport, please check the status of your flight from
Manage booking.

We apologize
for any inconvenience caused.

Finnair PlcCustomer Service

Finnish Aviation Union's strike threat postponed by two weeks

4 May 2015

The Finnish Aviation
Union has told that it is postponing the support strike that would impact
Finnair and Finnair's subcontractors to May 19-20, 2015. Finnair is not a party
to the dispute behind the strike threat. If implemented, this support strike
would have considerable impacts on Finnair traffic

Finnair hopes that the
parties to the dispute reach an agreement and the strike would be avoided. If
the strike threat is not removed, Finnair will inform its customers about the
possible alternatives to reschedule their flights and other preparations on May
12.

Due to commercial reasons, Finnair has
made a decision to suspend flights to Kazan, Samara and Nizhny Novgorod during
1.2.-22.4.2015. Finnair will resume the three weekly frequencies to these
cities as of April 23, 2015.

We will inform
customers of the flight cancellation via e-mail and/or text message. To ensure that the contact information is up-to-date, we kindly ask customers to check their reservation on My Booking.

Customers whose flight is cancelled are entitled to rerouting or full/partial refund. For refund, please use our refund application. Rerouting can be done by contacting Finnair customer service or travel
agency. We apologize for the inconvenience this may cause to our customers.

Change in Indian Visa
on Arrival policy after 26 December, 2014

12 December, 2014

According to the new policy Finnish nationals who don’t
hold a normal sticker visa, must hold a valid and approved ETA (Electronic
Travel Authorisation) applied online latest 4 days before travel and show a
print out of this ETA-authorisation
to the airline to be accepted on a flight to India.

Passenger obtains a Tourist Visa on Arrival for a max. stay of 30 days
when the following criteria are met:

passenger holds a printed copy of an approved ETA

passenger arrives on or before the date mentioned on
the ETA

passenger holds a normal passport that is valid for at
least 6 months on arrival

The objective of the visit must be either recreation,
sightseeing, visit to meet friends or relatives, short duration medical
treatment or casual business visit. If the objective is not one of the afore
mentioned, then a normal sticker visa must be obtained from an Indian embassy
prior to travel.

The ETA can be obtained online 4-30 days before travel at https://indianvisaonline.gov.in/.
The ETA fee is 60 USD (paid online). The ETA allows a single entry and is
issued max. 2 times in a calendar year. Applying for a travel permit requires
that the person has a scanned copy of a recent photograph and passport
information page.

Holders of Official or Diplomatic passports are not
eligible to travel with an ETA.

Nationals of the following countries are also eligible
to apply for an ETA:

Nationals of other countries, please contact the nearest Indian embassy
to find out about the requirements.

Finnair PlcCustomer Service

Finnair and Flybe have entered into a conditional share sale agreement of Flybe Nordic – flights will continue normally

November 11 - 09.30 UTC

Flybe and Finnair have agreed to restructure the ownership of their jointly owned Flybe Nordic venture, and Flybe has agreed to sell the shares that it holds in Flybe Nordic to a potential new majority shareholder or to Finnair. The sale of the shares is conditional only upon approval being received from the competition authorities.

Flybe Finland currently operates to a number of domestic and European destinations from Helsinki on behalf of Finnair on a contract-flying basis. All flights of Flybe Finland and ticket sales will continue normally.

We will inform about any changes on these pages.

SNOW STORM IN NYC HAS AN IMPACT ON FINNAIR FLIGHTS TO
JFK 26.1. - 27.1.2015

January 26, 2015, 14:30 UTC

Due to the winter storm Juno arriving at the Northeast
U.S. Finnair, unfortunately, has to cancel its flights between
Helsinki and JFK.

We inform customers of the flight cancellations by SMS messages.
We ask to kindly check from Manage booking that we have the
correct contact information.

Finnair offers following flexibility and one change for flight
date with following conditions:

Ticket is issued by 25.1.2015

Ticket travel date is 26.1. - 27.1.2015

New travel dates are from 28.1. until 28.2.2015

Change of origin or destination is not allowed

You can change the travel dates by contacting Finnair customer
service or your travel agency. We also serve our customers
on Twitter @FinnairHelps and on Finnair
Facebook pages. We are sorry that our customer service may be
congested.

If your flight is cancelled and the booking was made through
Finnair you can also fill in a refund application in order to get
a full refund of the ticket fare.

We are following the situation closely and will update any new
information on this page.

At the same time Finnair implements tiered excess baggage rates. Each customer has minimum one piece max 23 kg free baggage allowance. If in excess, extra bag or heavy bag charge is collected. Pooling of allowances of separate tickets is not possible even among family members.

Finnair PlcCustomer Service

Strike threat
at Brussels on December 15, 2014

December 11 - 13:45 UTC

There is a significant strike threat in Belgium on December 15, 2014. Due to strike in Brussels Finnair unfortunately has to cancel all its flights between Helsinki and Brussels on December 15th, 2014.

Finnair offers customers the following flexibility for change of travel dates:

Ticket is issued by December 11, 2014

Ticket travel date is December 15,
2014

New travel dates (orig. December 15) are from December
12 until 18, 2014, excluding December 15

Change of origin or destination is not allowed

Refund if flight is cancelled

You may
change the travel date by calling to Finnair +358 10 804060 or local Finnair Customer Service or to your Travel
Agent. If the flight is cancelled, you may apply refund by filling a refund
application in order to get a full refund of the ticket fare.

Please
check the departure and arrival times in Flight status. We do our best
to contact the passengers on the flights affected directly. Please check from My
booking that we have your current contact information.

We are sorry for the inconvenience the situation
may cause to our customers. We are following the situation and will update any
new information on this page.

Finnair Customer Service

Self-service bag drop at Helsinki and Oulu

November 3 - 06.30 UTC

Together with Finavia, Finnair has introduced bag drops for departing passengers at Helsinki Airport and at Oulu Airport. With the help of self-service bag drop machine customers can tag and drop their bags themselves. The bag drop machine is easy to use, and the staff is always nearby and ready to assist if needed. Passengers in need of personal assistance can still drop their baggage at the Bag Drop counter.

Self-service Bag Drop in a nutshell
1. Check in online or with your mobile device.
2. Print bag tag at the self-service kiosk; attach it to your bag.
3. Go to the self-service Bag Drop.
4. Place the tagged bag on the belt.
5. Scan your boarding pass.
6. Scan the bag tag using the hand held scanner. The bag is now ready to go.

Finnair has suspended its flights between Helsinki and Tel Aviv between Oct 27, 2014 and Feb 7, 2015 due to commercial reasons. We apologize for the inconvenience this causes to our customers.
Customers with bookings on flights that are suspended can choose between full refund or rerouting via Air Berlin, British Airways or Iberia. It is also possible to change the trip free of charge to any European destination where Finnair operates. We ask customers to kindly contact Finnair
Customer Service to arrange rerouting or refund.

Finnair opens renovated lounge for Schengen area departures

September 29 - 8:00

Lounge spaces above gates 23-26 will be opened after renovation on
October 6th at 6 am. New Schengen Lounge will have about 40 % more
seating space, new shower suites and a small play area for kids.
We apologise any possible inconvenience the renovation may have caused you.

Current lounge spaces above gates 23-26 will be closed as of 1 July and will be opened after renovation on October 6th.

We apologise any possible inconvenience this renovation may cause to you in the near future. We strive to complete this renovation a quickly as possible and, in the end, we will be able to offer about 40 % more seating space, new shower suites and a small play area for kids.

Finnair Plus Platinum and Gold Lifetime members as well as oneworld Emerald card holders are temporarily invited to the Aspire Lounge on second floor opposite gate 27. Aspire Lounge is open daily from 05:30 till 20:00, except on Saturdays and Sundays till 19:30.

Finnair Lounge between the gates 36 and 37 is open normally for all non-Schengen destination customers.

Finnair resumes flights over West-Ukrainian airspace, many international airlines already use the airspace

August 26 - 9:30 UTC

Finnair resumes the use of West Ukrainian airspace for some of its flights as of August 27. Several European airlines already use West Ukrainian airspace and there have been no restrictions in the use of the airspace in West Ukraine.

Finnair may use West Ukrainian airspace for example on its flights to Bulgaria, Israel, Greece, Cyprus, Turkey, Eastern Europe and Southern Europe, when it is feasible, taking into account weather conditions and other factors impacting the choice of flight routes.

Finnair adheres to the guidance of Eurocontrol, European Aviation Safety Agency and local authorities when choosing its flights routes in Europe.There are still flight restrictions in the Crimean area and in Eastern Ukraine, and Finnair has avoided the use of airspace in these areas since this spring. Flight restriction areas over these conflict areas have built-in safety marginal and they are thus considerably larger than the crisis areas.

Sky Bistro replaces complimentary cold snack service
on European flights on November 1, 2014

August 25 - 7:30 UTC

Finnair will introduce on short-haul flights in Economy Class Sky Bistro, a wider
mix-and-match selection of seasonal, high-quality foods and beverages combining
the best tastes of Europe and Asia . There will also be products suitable for
special dietary needs.

Sky Bistro, which will be available on nearly all European flights, replaces the complimentary cold snack service that had been offered on some European flights lasting longer than two hours. On all flights in all classes, coffee and tea remain complimentary – as does Finnair’s signature refreshment, blueberry
juice.

Hot meal with coffee and tea will still be served on our flights to Canary Islands and Dubai. Depending on the tour operator the meal may need to be
reserved and paid for at the time of reservation.

Israel: Finnair flights to Tel Aviv

August 22 - 11:00 UTC

Finnair
flies to Tel Aviv normally. We continue to monitor the situation closely. Finnair offers
following flexibility for the customers traveling to/from Tel Aviv. This
flexibility applies on tickets issued on/before July 22, 2014 and the original
travel date is on/after July 23, 2014.

Change of travel date

You may
change your travel date (inbound and outbound) once without penalty or
change fee. Ticket expiry date will be
adjusted accordingly.

We are following the situation closely and will update any new information on
this page. We will contact directly customers whose travel is affected in case
of a flight disruption. Please update your current contact information on
Finnair web site at Manage booking.

We are sorry for any inconvenience the situation might cause you.

Russia: Finnair flights over Russian airspace

August 8 - 10:00 UTC

At this stage, Finnair has not received official information about possible overflight restrictions in Russian airspace, and all Finnair flights between Europe and Asia are planned to be operated normally. If there are any disruptions or delays for any reasons, customers will be informed via text message. You can update your contact information in your booking on Finnair web page at Manage booking.

Enhanced security measures at certain airports when flying to the USA

July 11 - 18:30

When flying to the United States from certain airports, e.g. Paris or London, during the security examination officers may ask you to power up your electronic devices, e.g. mobile phones, laptops, tablets, cameras, game consoles and MP3 players. Powerless devices will not be permitted to the aircraft as carry-on baggage. If you are travelling to the USA, please do all you can to ensure that items you bring with you are fully powered, and arrive at the airport and at your departure gate well in advance.

For more information, please contact the airline operating the intercontinental flight.