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Best Price Guarantee

When it comes to finding the best KLM price online, you can count on KLM. If you find a lower fare online that applies for country of booking for the same KLM flight, itinerary and cabin, you can file a refund claim.

When can I submit a claim?

If you find a lower fare online for the same flight, itinerary and cabin that's at least DKK 50 lower on the same day you purchase your klm.com ticket, file a claim and we'll send you a Travel Credit Voucher (TCV) for future travel in the amount of the price difference plus DKK 500 for each eligible ticket. The claim has to be filed on the same day as the purchase.

How can I submit a claim?

A claim submittal form is available online. To submit this claim form, fill in all required fields and click 'Submit'. A KLM customer service representative will send you an e-mail regarding the validity of your claim.