Understand what makes The Loop Manchester the ultimate connectivity partner for the Public Sector

Find out more, contact The Loop today:

We understand the Public Sector

The age of austerity and shrinking budgets have cataylsed radical change in the way Government works. The challenge facing the public sector continues to be mitigating the impact financial cut-backs often have on the quality or value of services provided to citizens.

As ever, it pays to work with suppliers that have a track record of being able to innovate, work flexibly, find new ways to do things better at lower cost, using operational rather than capital budgets.

At The Loop we’ve made a name for doing just that.

Our dedicated, high-speed fibre network helps central and local government sweat more value from existing IT and telecoms investments through better, more reliable connectivity. From cutting-edge digital voice services for the utmost in flexible telephony, through high-speed Internet access, to dark fibre and point-to-point Ethernet for massive and highly secure data throughput, we can do it all – quickly, dependably and supported by our own team in Manchester.

Partnership with The Loop means being better able to deliver on the promise of joined-up government, and our accreditation with multiple purchasing frameworks means we are competitive and easy to do business with.

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Brands we work with

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The Loop Manchester is powered by Gamma

More than 98% of our customers have remained with us after the first year of service. This retention rate is one of the highest in the marketplace, thanks to our excellent customer service.

Satisfaction is our priority.

To maintain and enhance our standards, we have an ongoing programme to measure satisfaction:

We interview a randomly-selected sub-set of around 100 customers every quarter. We ask them how we are solving their telecoms and data solutions challenges. This provides us with our NPS (Net Promoter Score) which is an independent survey based on how likely you would be to recommend us to other businesses.

We use visual management tools to provide real-time account status for all our staff to make sure that we’re always on track with your account.

We carry out our own quality-of-service audits, checking key performance indicators (KPIs) for ordering, speed of service restoration/fault repair and billing accuracy.

Learn about our connectivity products

A well proven, dense fibre infrastructure network delivering secure, scalable and flexible connectivity to data centres and business communities across Manchester.

Wholly owned and independent, our 171km network consists of multiple ducts, sub-ducts and high-capacity G.652fibre cables designed in a variety of rings to ensure maximum diversity and resilience. With unprecedented reach across the city, The Loop offers transformational connectivity.

Dedicated, uncontended and guaranteed symmetrical speeds, The Loop internet is delivered over our own fibre directly to your premises. With flexible speeds from 30Mb to 1G The Loop is always on, not shared and not contended. The speed you order is the speed you get!