What’s With Oracle’s And SAP’s Differing Clairvoyance?by P.J. JakovljevicRegardless of whether Oracle is cautiously pessimistic or SAP is unrealistically enthusiastic about the immediate future, both vendors will quite likely weather the impending El Nino phase. Still, neither one can rest on its laurels, as they both have their internal and external challenges to solve.

The Lexicon of CRM - Part 2: From J to Qby Randy GarlandC.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon of CRM.

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