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InfoWorld: Windows 63,000: When does a bug become a point of collaboration?

"The future of Windows 2000 is a decision for the market. But
the comments and complaints that Microsoft has logged during
its beta test might be the single greatest asset of Windows
2000. Feedback coming from the people who live and die by your
product is any company's single greatest strength. No one will care
more, or do a better job, in making a product truly great.

That's what the open-source community has contended all along.
Release early and fix often is the mantra of open source -- and
it's a good one. The 'beta period' has been the meat of Linux
development, because it never had a house for in-house
development.

The only question now is how closely Microsoft is listening to
its customers."