Senior UX Researcher

FreshBooks has a big vision. We launched in 2003, but we’re just getting started and there’s a lot left to do. We're a high performing team working towards a common goal: reshaping the world for small business owners and their teams. Known for extraordinary customer experiences and based in Toronto, Canada, FreshBooks serves paying customers in over 120 countries.

The Opportunity - Senior UX Researcher

At FreshBooks, we put the customer above all else. As we scale, we are looking for a leader to evolve the FreshBooks research practice and coach teams so that they are confident in their research activities and output. You will be our first dedicated research hire!

UX research is embedded within product teams who incorporate customer insights throughout the agile development process. We use research to inform business priorities, frame problems, generate insight, evaluate prototypes, and learn from launches in market.

What you’ll do:

Initially, the role will involve hands-on research activities to understand projects, teams and context, and then will shift to evolving our research practice. You will be collaborating with cross-functional teams that include product management, design, development and data analytics to:

Participate in kickoffs, ideation and design critiques to give feedback on research plans and interpretation of research

Coach teams on research methods, recruitment strategies and synthesis

Share research findings and insights across FreshBooks

Align the team on a shared purpose, goals and principles of research

Support execution of research, recruitment and synthesis activities

Propose strategic research, methods and tools we are not thinking about yet

Guide the development of a repository of research findings for consistency and efficiency

Plan and implement new research processes

What you bring:

5+ years of experience in research in a product company or service design context

Advanced degree in psychology, human computer interaction or related field

We follow user-centered design in everything we do, and you’ll be spending your first month on our support team, just talking to customers

An incredible growth opportunity; you’ll learn a lot about what it takes to grow a research culture at a world-class consumer software company

An opportunity to contribute to a Product Development team where data and research matter more than opinions

A great work experience. Top tier benefits, plenty of fun and quirk, family friendliness and co-workers who take pride in their work without the ego, all in one of the most unique work cultures out there

Don’t have all of the above qualifications but feel this is the career opportunity for you? We encourage you to apply! We believe that talent can come from any background, and would not want you to miss out on a great opportunity.

FreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone 416-780-2700 and/or accessibility@freshbooks.com.