Projects

Nationwide Industry Consumer Satisfaction Survey

Abstract

(CTO) was contracted as lead consultant and was responsible for the coordination of the survey. The CTO was also responsible for the administration of the survey in the North Central and North East Geopolitical Zones.

The NCC CSS team analyse the responses of Nigerian ICT users and fulfil the main objectives of the project, which were to:

Determine the quality of internet service providers and the robustness of their complaint management processes;

Determine consumer awareness of their rights, benefits and the obligations to service providers;

Suggest possible compensation/remedies to consumers; and

Develop a consumer satisfaction index for the commission.

Expected impact

Its mission is to promote and guide members in using ICTs to deliver effective development interventions via research & consultancies, training, and conferences. The CTO support members in leveraging ICTs to press forward socio-economic development in order to emancipate, enrich, equalise and empower within the Commonwealth and beyond.