Prestige Service Advisor

LocationJaguar Land Rover Basingstoke

Working hoursFull Time

SalaryTBA

Closing date14/12/2016

Harwoods Jaguar Land Rover Basngstoke are looking for an experienced service advisor who will have responsibility for checking in customers, dealing with their enquiries in a professional and friendly manner and building up a good working knowledge of all facets of the business that the service department cover.

Your main responsibilities will include:

Making and receiving calls, to and from our customers whose vehicles require maintenance attention & converting these contacts into workshop bookings and appropriately up selling related products and service as applicable.

Handling other inbound enquires as required from our customer base and making sure our customers receive the very best from all our departments.

Making CSI/follow up calls and partaking in other Customer Focus related projects as directed by your line manager who will provide full training and guidance throughout your career.

Good interpersonal skills are key to your success in the role, as is your ability to work from your own initiative within a wider team environment.

Jaguar Land Rover experience would be a benefit but is not a pre-requisite; the key for this role is an individual that is driven to sell and has a real passion for the role.

In return, we offer a strong basic salary, an uncapped commission structure & superb working facilities. Harwoods always aim to promote from within, we offer a vibrant working environment and a focused and dedicated management team. Our AM award winning website is constantly evolving as we aim to stay at the forefront of technology and marketing practice.

Harwoods Limited act as a non-independent credit intermediary for a limited number of finance lenders and can introduce you to a limited number of finance products to assist with your vehicle purchase.

Harwoods Limited is authorised for consumer credit (financial services register number 714708). Harwoods Limited is a Credit Broker not a Lender.
Harwoods Limited is an Appointed Representative of AutoProtect (MBI) Limited for general insurance mediation, who are authorised and regulated by the Financial Conduct Authority (financial services register number 312143).

Our FCA Permitted business is arranging general insurance and finance contracts.
You can check this on the FCA Register by visiting the www.fca.org.uk or by contacting the FCA direct on 0800 111 6768.