The Office of the Arbiter for Financial Services is a newly constituted autonomous and independent body setup in terms of Act XVI of 2016 of the Laws of Malta. It has the power to mediate, investigate and adjudicate complaints filed by customers against financial services providers.

If you would like to know more about our setup, please click on ABOUT US.

If you are unable to find what you’re looking for or you would like to ask us a question, please click on CONTACT US.

If you have a complaint against a financial service provider located in another EU or EEA country, please click here.