By following seven steps of safety and working with the Workplace Organisation pillar team, they introduced a process that has transformed what was once the mail centre’s accident hotspot into one of the safest in the unit.

The changes included introducing sorting frames and a conveyor for trays of mail to be transported and sorted. The area has now recorded no lost-time accidents and supported a 37% year-on-year fall in first aid incidents across the plant.

We have recruited a number of engineering apprentices nationwide, some of whom have come from within Royal Mail.

The apprenticeships last for three years with a first year residential in partnership with Training 2000 and the final two years are spent gaining experience of working within our operation.

Our existing engineers total more than 850 with an average age of 49 years old. With this in mind we are recruiting the apprentices to help us to continue having talented and capable individuals in the future.

Jeff Lee and Paul Anderson are running the London Marathon for St Oswald's Hospice; Dave Murphy for Butterwick Hospice. We've also raised £4,000 from a weekly lottery for Help for Heroes. A Christmas raffle for Barnardo's raised £200.