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He says he was also told there is surveillance video of the cook preparing his order. “I was told you could see him actually put the patty into the cooker, trying to close the mechanism a couple of times, eventually taking it out and putting it on the bun and serving it to me like that. It’s unacceptable.”

McDonald’s would only release a statement saying, “We take matters regarding food safety and quality very seriously. We have investigated the issue and have resolved the customer’s concern at the restaurant level.”

Officer Moore believes there should be more stringent procedures for monitoring employees. “This could happen to anybody, not just law enforcement,” he said.