Routzahns Furniture - Frederick, Maryland Complaint - No Delivery

FREDERICK, MARYLAND -- We bought a bed from Routzahns on Jan. 3, 2009. We were told it would be delivered on Jan. 20th. Then it was Feb. 8th. It is now Mar. 21st. First they told me it was because of the economy. Then in Feb. they told me they were waiting to fill a truck before it could be sent from the manufacturers. That truck load came in without the bed. Now they tell me it is back ordered. Everyone tells us something different.

Now it looks like it could possibly be April even though the one sales manager said it would absolutely be in by then.

Ridiculous. You should not have to wait this long. Cancel the order and demand a full refund.

If they refuse to give you a full refund, sue them in small claims court.

This website would provide information on how to do that: http://www.peoples-law.org/misc/small-claims/howto.htm

Posted by jacki on 2009-03-21:

That is insane! Every time I drive past that place I always see only one or two cars parked outside. I guess I know why. Can you cancel? Go to Gladhill in Middletown - they have much better customer service and will not give you the run around. Good luck!!