About Infor

Infor CRM is a flexible customer relationship management software solution embedded inside Outlook & Gmail. It maximizes the impact of each interaction through features like:
mobile access
sales... Read more

About Tenfold

Tenfold is a phone intelligence solution which unifies a user’s phone system and CRM platform;
All calls made on your phone will be automatically logged in Infor,
allowing them to work together, and streamline the customer experience. Read more

100% Data Capture

Tenfold automatically captures every interaction and natively integrates with all
communication platforms including Infor

360-Degree View

Tenfold provides immediate transparency across all departments, specific to the current
customerstate

Ease of Implementation

There is minimal change to end user behavior and as always, no change in existing
infrastructure is required with the Tenfold and Inforintegration

Adherence

With Tenfold, you also have the ability to innovate by leveraging your current tech stack
and operate within current security requirements

Capture 100% of your
customer interactions

80% of customer engagement data is
missing

Running a modern day business is like having a bad set of windshield wipers in a storm, you get 20%
visibility into the activity that your team is doing and not enough to really know what is going on.
Tenfold installs a new set of windshield wipers that gives you 100% visibility into your business.

Native integration with all communication
platforms

Tenfold provides automatic capture of customer interaction data in real-time with minimal change to
end user behaviors as well as the flexibility to add/change systems without hidden costs or service
fees.

Aastra Compatibility

Infor Compatibility

Request a Demo Put customer information into action on the phone, every time, in real-time. Request a Demo

Schedule a ConversationOur solution consultants are here to answer all of your questions.Talk with a Specialist

About Aastra

Located in Concord, Ontario, Canada, Aastra Technologies was a telephony company that specialized in telephone terminals for business and residential customers, PBX systems, digital video encoders, decoders, gateways, and network access terminals. The company was founded in 1983 and became one of the largest of its kind in Canada. In 2008, it employed 1,600 staff and was listed as a public company. In 2013, in a deal valued at around $400 million, Mitel Networks Corporation acquired Aastra Technologies. The purchase was completed in January 2014. Aastra was founded by Francis Shen and Hugh Scholaert after they bought an engineering consulting company. They started to develop telecommunications systems in 1993.

When the company was still active, Aastra sold telephony equipment for residential customers in the United States under the Bell Equipment and Sonecor brands. Elsewhere, products came with the Aastra label. The Aastra Office 5370IP, for example, was an IP telephone system that optimized call preparation, call waiting, name dialing and private calls, and provided users with access to up to 350 entries in a private telephone directory. The Aastra 6731I, later sold under the Mitel name, offered enhanced call management, too. Users could redial contacts, log calls, access personal directories and share calls. An older, analog phone created by Aastra, the Aastra Dialog 7106a, was an early example of an office phone that enhanced telecommunications. The handset featured four customizable function keys, a message wait indicator and last number redial.

Before Mitel acquired the company, Aastra scooped various awards. The company received the Innovation Award for “Best Telephony Vendor in the Middle East” in 2013 for showing commitment to the region. Aastra won an HP AllianceONE Partner of the Year Award in the “Best Technology Partner” category. Other accolades include the Frost & Sullivan Growth Strategy Leadership Award in 2008.

About Infor

Founded in 2002 under the name Agilsys, Infor software has shifted over the past five years to become a crucial player in niche, cloud-based business software. Infor specializes in “micro-verticals,” or building industry-specific applications to meet the needs of its customers, which include creative agencies, science labs, digital engineering, and educational programs. Infor currently has over 90,000 corporate clients operating in 200 countries and territories worldwide.

Infor CloudSuite is a series of cloud-based applications built from the ground up. With each app, Infor uses Amazon Web Services to provide a strong, stable basis to create unique and localized programs to fit industry needs and standards. Infor offers several different modes for accessing the programs: users can access their software entirely in the cloud, from the premises (and local services), or through a hybrid combination of the two.

For example, in the healthcare industry, Infor manages the specific needs of healthcare providers, which allows organizations to improve care and lower cost. Its Cloverleaf program streamlines patient data and manages electronic medical records. In another example, its Hospitality software allows users to create detailed guest histories and preference profiles, automate housekeeping, and log incidents.

PC Magazine notes that Infor ERP Visual (for Manufacturing) “offers cost effective ERP that is quick to implement, delivering a rapid return on investment (ROI). It is simple, easy to use and offers end to end functionality for manufacturing operations.” Infor has won many awards for its highly-specified products, including an SIIA CODiE Award for 2014 Best Healthcare IT Solution and Best Business Solution. In 2016, Plant Engineering named Infor’s EAM “Product of the Year.”