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FAQ

What is Live Streaming service?

Live Streaming Service provides the ability to watch live video and sound broadcasts (live streaming) through the internet. With the specific service, you can watch live the most important football matches, for which Cytavision holds the transmission rights, using a broadband access to the internet.

How can you access the Live Streaming service?

You can access the service from any PC or laptop computer with an internet connection, wherever you may be. You don’t necessarily have to be a CYTA customer.

In which countries is Streaming of matches available?

treaming is provided based on distribution rights. Certain matches are available for streaming only in Cyprus. After you select the match you want to stream click on "more" to see if the content is available in a specific country.

How can I watch a match?

In order to be able to use CYTANET’s Live Streaming Service, you must first register and credit your electronic basket. You can find more information under “Instructions for Use” by clicking here.

How much does each credit cost?

Each credit costs €1. This price includes VAT.

Be careful: Purchases carried out from abroad may be charged with additional VAT, according to the legislation of the country in which the purchase is carried out.

How many credits does watching a match cost?

Watching a match may cost each viewer differently, depending on the network they are watching it through. The system automatically recognizes the network and proceeds to the deduction of the corresponding credits.

The price you will be charged will always be displayed at an obvious spot on the first page of the service. You can see the current prices here.

What happens to any credits left in my basket?

Your credits will remain available in your basket until your next viewing.

Is there a maximum number of credits I can store in my basket?

Yes, the maximum number of credits is 70. This is done for your own protection, in case of unauthorized access to your account.

Can I buy credits in advance?

You can buy credits whenever you wish. We always suggest that our customers credit their electronic basket in time, long before the beginning of the match. The deduction of credits from your basket will be done at the time you start watching the match.

Local matches are available for viewing at least 40 minutes before their starting time, while UEFA matches are available 5 to 15 minutes before start.

Are the UEFA Champions League or UEFA Europa League matches live streamed outside Cyprus?

The UEFA Champions League and UEFA Europa League group stage , including the play off, matches cannot be streamed live outside Cyprus, due to distribution rights. During the qualifying round certain Cyprus teams can be viewed from abroad. You can check whether a match is available in a specific country, by clicking on the "more" button after you select the match you want to watch.

How can I use a coupon with code that I have in my possession?

If you have a valid coupon with code, you can use it by clicking on Insert Promotion Coupon