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After inserting your memory card into the camera, you should be able to transfer the pictures from the internal memory to the memory card. Choose the option to review your pictures and hit the menu button while reviewing the pictures. Within that menu, there will be an option for memory storage. Choose internal memory. Exit the menu and re-enter it while still in the review mode. This time, select the Copy To menu option to transfer your pictures to the memory card.

Make sure a card is installed. In any still or video mode, press the Menu button. Press up/down to highlight Image Storage then press the OK button. Press up/down to highlight Internal Memory then press the OK button. (You'll need to set this to Auto later if you want pictures to go to a memory card instead of the internal memory.) Press the Review button, then the Menu button. Press up/down to select Copy>> then press the OK button. Press up/down to highlight what you want then press OK.

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Hi,Here is a tip that may help you with your problem....
I found out that with my cameraI needed to transfer the pictures within the camera to the card and them fromthe card to the computer...The process for your camera may not be exactly the same, but should be similar.

I'm glad to provide the steps to transfer images from Internal Memory of the Camera. When the camera does not have a memory card in it, the images are
saved by default to the camera's internal memory, which holds different
amounts of images based on how many megapixels are built into the
internal memory and what image quality and compression are selected in
the camera's menu. Once a memory\picture card is inserted in the camera,
the camera then saves the photos to the memory\picture card and ignores
the internal memory.

There are two ways to transfer the images from the internal memory.

To transfer photos to a computer from the internal memory using the
USB cable, first remove the memory card from the camera. Then, when the
camera is connected, the computer and software will only see what is in
the internal memory and transfer those photos or videos. During the
transfer process, the computer makes copies of the photos and videos-the
original images remain in the internal memory. After the transfer is
complete and the camera is safely disconnected from the computer, the
contents of the internal memory can be deleted by using the MEMORY
FORMAT function in the SETUP menu in the camera's menus.

The other way to transfer photos from the internal memory is to
transfer them to the memory\picture card using the BACKUP function in
the SETUP menu. If there is no memory\picture card in the camera, the
BACKUP function is grayed-out. During BACKUP, copies of the images are
transferred to the memory\picture card-the original images remain in the
internal memory. After the BACKUP is complete, the internal memory can
be cleared by removing the memory\picture card and formatting the
internal memory using the MEMORY FORMAT function in the SETUP menu in
the camera's menus.

Note: When the camera is connected to a computer using the USB cable with a
memory\picture card in the memory\picture card slot, the computer will
only see the contents of the memory\picture card.

Thanks for understanding. Please let me know if you require any additional help.

Firstly go to Menu and select the appropriate files of pics that you want transferred. Then from the menu select Move. Then specify where you want them moved, ie, the memory card. And the files would be transferred to the memory card and removed from the camera memory. Also, you must set the camera such that in future it stores all pics to the memory card itself.

Re instal software after deliting it, get new drivers for software, get new Quick Time aplication. Tag the videos and ohotos with multiple tags, Get some good memory , fresh good quality memory stick.
Vitally