Respecting the Schedule

After a sick week – Norm was so excited for daycare he caught his tail…

I live and breathe by my daily schedule. Because of that, I’m able to be flexible when changes come up. A good friend of mine is a massage therapist and I scheduled an AMAZING massage with her a few weeks out, and since it was on a weekend I mentioned that if she needs to bump my around in the schedule as it fills up, that I’m flexible that day. And her response was awesome…

She said that every time she does bump one client to accommodate another it inevitably ends up a mess. Her belief is that if you scheduled first you win. And I really like that she respects it. The conversation was a good reminder that I need to be better about that. On the other end of the spectrum…

The place I get my nails done is great, and they are ALWAYS hustling. I can usually get an appointment within a day, but often times they’ll call me back and ask if I can come earlier or later in the day. Just this week they called in the morning to see if I could come earlier (nope) then they called an hour before and said to come a half hour later because another appointment showed up.

Respecting your clients and customers that are loyal and consistent should be rewarded. We all have days where the schedule goes out the window and we need to cancel or reschedule, or you’re running late to an appointment, but make sure your priorities are straight and you aren’t burning bridges.

About Us

Yellow Dog Consulting is a sales and marketing firm located in Hillsboro, Oregon with clients throughout the Pacific Northwest. We work with small business owners who love what they do, but the sales and marketing part of their job sucks their will to live.