Claims Center

You're never at your best when making a claim. So we make sure we are.

Whether you've had a problem with your car or your house, we're sorry something has happened and you have to file a claim. But at the same time, we're glad to be able to show how seriously we take customer service.

Helping you in your time of need is the single most important thing we do.So pick up the phone and let's see if we can't salvage things.Starting with your day: 800.342.5342

Our process puts you in the driver's seat. Literally and figuratively.

After an accident, the last thing you need is a fight with your insurance company. So we make sure all claims are handled quickly, fairly and with your best interests in mind. That's why 99% of customers who've had a claim would renew.

You can’t put a price on peace of mind. So we didn’t.

We guarantee you’ll be treated with courtesy, consideration, and respect when you make a claim. That’s why we can back up our claims service with the new Signature Claims Service Guarantee™ ─ free of charge.

We'll help you get your house feeling like a home again.

If something happens to your home, you need to get it fixed fast and right. So we make sure your claim is handled quickly, fairly and with your best interests in mind. That's why 99% of customers who've had a claim would renew.

Types of Claims

We offer coverage for almost every type of claim.

You'd be surprised what can happen to your house, car and stuff. Here are the types of claims we normally see — and what to do about each.

Anatomy of an award-winning claims service † :

Claim Processors — available 24/7/365, our people do something truly unique: listen. They know you're not at your best when calling to make a claim, so they make sure to be at theirs. Knowledgeable, helpful — and most of all, friendly.

Claim adjusters — unlike some big-name insurers that reward adjusters based on how much money they save the company, we pay based on how well they serve your needs. That puts you in charge — and back in the driver's seat. Figuratively and literally.

Payment — a sympathetic ear and professional demeanor are important, but what matters most is a check. Our Virtual Appraisal Process lets you snap a photo of your damage and send it to us. We typically appraise the damage and send an initial check the same day we receive it.

†Winner, 2013, 2012 and 2009 Customer Service Department of the Year, American Business AwardsSM

Electric Insurance Company is a national writer of personal insurance, specializing in car insurance, home insurance, umbrella coverage and more. We were established in 1966 to serve the needs of General Electric employees. We now also offer our insurance products to the general public. Given our roots, it's not surprising that we look at the insurance business a little bit differently. It wasn't long before relatives and friends of GE employees noticed how happy they were with their home insurance and car insurance and asked if we would provide them with auto insurance too. Today, individuals and families with no formal ties to General Electric hold more than half of our home and car insurance policies. Our goal is to become the preferred home and car insurance carrier for both GE employees and individuals and families from the general public who appreciate the great value and exceptional service we provide.

*Note: Insurance policies available in the U.S. only. Discounts vary. Not all products or discounts available in all states. Any information contained in this site is general in nature and can not cover all circumstances or policies. For specific information, please refer to the actual policy or contact Electric Insurance from 8:00 am until 7:00 pm Eastern Time at 800.342.5342 or via email.

Electric Insurance Company customers may request a paper or an electronic copy of their policies by contacting 800.342.5342.