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Michael, Customer Service

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My Bosch Tassimo coffee machine is malfunctioning. I put a

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My Bosch Tassimo coffee machine is malfunctioning. I put a disk in, and hit the go button. It starts normally, then starts to push water through the pid, but then about 4-5 seconds in, it stops pushing the water through and instead a lot of steam comes out. Water does not come out after this. I very srong, sickly, accute unpleasant coffee smell is produced.

I have put it through the cleaning process with the yellow disk several times. I ahve tried lots of coffee disks in it. It still does not work.

Hi Thanks Jamie, when you say you did a cleaning cycle, have you descaled the unit, it sounds like that is what is needed here.I will help you with that if you need, but since this may take some time, if you will rate my service in a positive fashion thus far before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)You will then be able to contact me at anytime at no additional cost until we have this fixed for you.

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