Instacart rolled out some changes to its platform recently regarding how its drivers get paid. Initially, the company said the move was to help stabilize or increase earnings. But after some shoppers complained about losing earnings, and an analysis of their pay stubs backed them up, CEO Apoorva Mehta told BuzzFeed News the wage decrease for top shoppers was necessary for the company's continued growth. You can read more about that here.

One of things these full service shoppers were most upset about was losing tips, which are no longer set up as a default. Many of them say customers have no idea their tips aren't going directly to the person who dropped off their groceries. We want to find out if that's true. If you're an Instacart customer and have been for longer than two weeks, you can take the survey below.

Please only take the survey if you're an Instacart customer. If you've never used Instacart, or are a shopper, or just like taking online surveys, we kindly ask that you refrain from participating in order to protect the integrity of our findings. Thank you!

As an Instacart customer, were you aware (prior to reading this) that the pay structure for full-service shoppers recently changed?

Correct

Incorrect

Yes

Correct

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No

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As an Instacart customer, were you aware (prior to reading this) that the pay structure for full-service shoppers recently changed?

If you answered yes to the above, were you aware that while tips go to the individual shopper who delivered your order, the "service amount" is collected by Instacart and shared among all shoppers nationally?

Correct

Incorrect

Yes

Correct

Incorrect

No

Correct

Incorrect

I answered "no" above

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Looks like we are having a problem on the server.

If you answered yes to the above, were you aware that while tips go to the individual shopper who delivered your order, the "service amount" is collected by Instacart and shared among all shoppers nationally?