Merchant Protection

Image Quality Control

Every piece of artwork being printed for the first time goes through Image Quality Control performed by the Printify team. In case the artwork cannot be printed in fine quality, we do not make any moderation to the file, but we do notify you about the matter. That's our Merchant Protection policy for making sure your designs will be printed in good quality.

Reprint

If the received product is printed incorrectly, damaged or in a bad quality, please contact Printify Customer Care and attach photos of the errors. Our team will inspect the errors and have a replacement sent out as soon as possible. That's our Merchant Protection policy for making sure that reprints are issued, if your customer receives a damaged product.

Refund

In case there are issues with the reprint, after receiving all the required information, full order refund is placed to your Printify account within 1 business day after notifying Printify Merchant Support. Please see our Terms of Service for the errors we take full responsibility for. That's our Merchant Protection policy for making sure that refunds are issued correctly.