We all know that mobile is big. Actually, it’s huge. Here are some stats to convey the “hugeness”: 80% of Internet users worldwide own a smartphone By 2016 there will be 10 billion mobile Internet devices used globally The number of mobile users passed the number of desktop users last year 89% of mobile users’ [...]

Service tickets range from very simple fixes to large changes and multi-step solutions. For certain companies, such as computer help services, tickets can come in the form of fixing a PC, which can last multiple days and involve several employees. The ability to track who has been working on a [...]

Nothing is worse than scrambling to find that one thing you absolutely need in an unorganized space. Think of trying to find your keys in the morning on a desk covered with papers, books and other items. The same frustration comes up when searching for that one piece of information [...]

Can a company run itself? Assuming an initial process to get the various aspects of the business underway, could a business feasibly run on its own after that? The obvious answer is no. People are clearly an integral part of making a company function. Employees have logical minds; they can [...]

Companies sometimes focus too much of their IT services on the outward facing population rather than their own employees. Of course, making sure that customers’ issues are solved in a timely manner remains an important role of the computing process. But in order to have incoming service tickets handled as [...]