To purchase a
ticket insert the number of tickets you require, select your date of visit by
clicking on the calendar and then Add To
Basket.

If you have opted for print at
home a confirmation email will be sent to the email address provided with
tickets attached. Please bring the printed tickets on the day of your visit.

If you have opted for pick up
you will be sent an email with your confirmation number. Please take note of
this number to collect tickets on the day of your visit.

2. When selecting a date some are greyed out, what does
this mean?

Dates that are greyed out are
unavailable.

3.Ive selected
a date but can no longer visit on this date/have selected the wrong date. Can
it be changed?

Tickets for EdinburghCastle
and StirlingCastle will remain valid one day before
and two days after the selected date and will scan to allow entry within this
time period. Once the ticket has been scanned it will expire and will no longer
scan to allow entry.

Dates outwith
this period and for tickets to all other Historic Scotland attractions can be
changed by contacting our E-Commerce team on 0131 668 8081 or hs.ticketing@scotland.gsi.gov.uk. (09:00  17:00 Monday  Friday)
Tickets can be transferred for use on another suitable date on request.
Requests must be made within 7 working days of the date that the ticket was
purchased for. Please allow one working day for the change to take place.

4. I have selected a tour time but can no
longer visit at this time/have selected the wrong time. Can it be changed?

Times can be changed by
contacting our E-Commerce team on 0131 668 8081 or hs.ticketing@scotland.gsi.gov.uk. (09:00  17:00 Monday  Friday)
Tickets can be transferred for use on another suitable date/time on request.
Requests must be made within 7 working days of the date that the ticket was
purchased for. Please allow one working day for the change to take place.

5.Ive just
purchased an online ticket; do I have to arrive at a set time?

Last entry is 1 hour before
closing at EdinburghCastle, and 45 minutes before closing at StirlingCastle. For information on closing times
for other Historic Scotland attractions, please go to www.historic-scotland.gov.uk/places.

6. I do not have a copy of my print at home ticket, can
I gain entry?

Please take note of your
booking confirmation number and go to Visitor Information at EdinburghCastle
or Fast Track Ticketing at StirlingCastle. A member of the
admissions team will look for your transaction and provide entrance
tickets.Fast track entry will still be
provided. If you are visiting another Historic Scotland attraction, please go
to the Ticket Office for assistance.

7.I have
recently purchased online tickets but have not received my print at home
tickets. What can I do?

It may take up to half an hour
for you to receive your confirmation email. If you still have not received your
tickets, please contact our E-Commerce Team on 0131 668 8081 or hs.ticketing@scotland.gsi.gov.uk
(09:00  17:00 Monday  Friday).

8.I have
recently purchased online tickets but have cannot open/print tickets attached
to the confirmation email. What can I do?

Please take note of your
booking confirmation number and go to Visitor Information at EdinburghCastle
or Fast Track Ticketing at StirlingCastle. A member of the
admissions team will look for your transaction and provide entrance
tickets.Fast track entry will still be
provided. If you are visiting another Historic Scotland attraction, please go
to the Ticket Office for assistance.

9. I have booked tickets but would like a refund, how
do I receive one?

Tickets purchased online are
non-refundable and can not be exchanged or resold. Further information can be
found in our terms and conditions.

EdinburghCastle and StirlingCastle are open all year round apart
from Christmas Day and Boxing Day (25th and 26th
December). Reduced hours are provided during January 1st.Confirmed times will be provided closer to this
date on the main website.

All other Historic Scotland
attractions will be closed on Christmas Day and Boxing Day (25th and
26th December) and for the New Years Holiday
(1st and 2nd January). Opening dates may vary seasonally;
please go to www.historic-scotland.gov.uk/places
for details.

3.Cost of
admission

Entrance to EdinburghCastle
and StirlingCastle are as follows 

EdinburghCastleApril 2015  March 2016

Adult (16-59)£16.50

Concession (60+) £13.20

Child (5-15)£9.90

Stirling CastleApril 2015 
March 2016

Adult (16-59)£14.50

Concession (60+) £11.60

Child (5-15)£8.70

Children under five years of
age receive free entry. Please note that children must be accompanied by an
adult.Children not accompanied by an adult will be refused entry.

4. I am a student, can I purchase tickets using the
concession category?

Student discount is not
available on admission tickets. We ask that you purchase tickets using the
relevant category: adult (16-59), concession (60+) or child (5-15). Please note
that children must be accompanied by an adult or guardian.

Young Scot and European Youth
Card (also known as the Euro<26) cardholders are entitled to 10% off
admission. Discounted entry is unavailable online and must be purchased
on-site.

5. I am in receipt of benefits, can I purchase tickets
using the concession category?

We offer our concession rate to
visitors in receipt of Universal Credit (formerly Jobseekers Allowance, Income
Support, and Employment & Support Allowance). Proof of Universal Credit is
required. State benefit does not include child or working tax credits.

Discounted entry is
unavailable online and must be purchased on-site.

6. I am a serving member of the British Armed Forces,
do I receive discounted admission?

Serving members of the British
Armed Forces receive free admission to EdinburghCastle, StirlingCastle, and FortGeorge.Identification is required and applies to the
cardholder only.

Military admission tickets are
not available online and must be collected on site at EdinburghCastles Visitor Information Centre, StirlingCastles
Fast Track Ticketing area and FortGeorges Ticket
Office.

7. I am a carer, do I receive discounted or free entry?

Visitors that require the
assistance of a carer are asked to pay admission dependent on the category most
relevant: adult (16-59), concession (60+) or child (5-15). Carers accompanying
visitors with disabilities will receive free admission.

Carer admission tickets are
not available online and must be collected on site at EdinburghCastles Visitor Information Centre or
StirlingCastles Fast Track Ticketing area. For
all other Historic Scotland attractions please go to the Ticket Office.

8. I am registered disabled do I receive reduced entry?

Visitors with disabilities are
asked to purchase tickets using the category relevant to them: adult (16-59),
concession (60+) or child (5-15). Please note that children must be accompanied
by an adult.

9. I am a visitor with disabilities, what provisions do
you have in place for my visit?

Historic Scotland
welcome all visitors and provide car park spaces (when available) to those with
a Blue Badge. If you wish to book a car park space please contact EdinburghCastle
direct on 0131 310 5114 or Stirling Castle01786
450 000.

Courtesy vehicles are also
provided at EdinburghCastle and StirlingCastle. Please make a
member of the admissions team aware that you require this facility when you
arrive.

Limited numbers of wheelchairs
are available. Please make a member of the admissions team aware that you
require this facility when you arrive.

10. Does Edinburgh
Castle or StirlingCastle have
storage/cloakroom facilities?

Storage/cloakroom facilities
are unavailable at all Historic Scotland sites. Please ensure that you keep all
items with you. Left property will be removed and destroyed if necessary.

11. Can you please advise tour times?

EdinburghCastle tours begin at 10:00 until 16:00 (Oct  May) and 17:00
(April  September). Tours leave every half hour/hour depending on
availability.EdinburghCastle
tours areoptional public tours that
are included in the admission fee.

StirlingCastle tours begin at 10:00 until 16:00 (Oct  May) and 17:00
(April  September). Tours leave every hour depending on availability.StirlingCastle tours areoptional public tours that are
included in the admission fee.

For information on guided
tours at all other Historic Scotland attractions, please contact the site of
interest directly. Go to www.historic-scotland.gov.uk/places
for contact details. An extra charge for guided tours may apply.

Please note that tours are not
available all Historic Scotland attractions.

12.How long do
tours last?

EdinburghCastle tours are 20-40 minutes on average but are dependent
on the guide taking the tour.

StirlingCastle tours are 20-40 minutes on average but are dependant
on the guide taking the tour.

For information on guided
tours at all other Historic Scotland attractions, please contact the site of
interest directly. Go to www.historic-scotland.gov.uk/places
for contact details. An extra charge for guided tours may apply.

Please note that tours are not
available all Historic Scotland attractions.

13. What is the capacity limit regarding tours?

EdinburghCastle tours allow for a maximum of 30 visitors per tour. If a
tour is unavailable you can chose to join a tour provided later.These tours areoptional public tours that are free of charge.

StirlingCastle tours allow for a maximum of. 30 visitors per
tour.If a tour is unavailable you can
choose to join a tour provided later.These tours areoptional
public tours that are free of charge.

For information on guided
tours at all other Historic Scotland attractions, please contact the site of
interest directly. Go to www.historic-scotland.gov.uk/places
for contact details. An extra charge for guided tours may apply.

Please note that tours are not
available all Historic Scotland attractions.

14. I am a member of a third party organisation (e.g. English
Heritage, Manx National Heritage, Cadw, etc). Do I get a discounted entry?

First year members of English
Heritage, Manx National Heritage, and Cadw are
entitled to a 50% discount on admission. Renewal members can receive free
entry. Discounted entry is not available online and must be purchased on site
upon production of a valid membership card.

Historic Scotland works with numerous
organisations across the country to offer reciprocal and discounted entry to
our attractions.Please consult your membership
handbook or contact your membership organisation for information on your member
benefits.

It is the responsibility of
the organisation to relay the benefits of their membership schemes, and
therefore we are unable to refund admission costs that have been paid in error.