A 14-year-old girl in Eugene, Oreg. received a painful introduction to the world of clothes shopping when she walked into a Rue 21 and was promptly and shittily informed that she was “too big” to shop there. To the ragemobile!

According to a report from Eugene’s ABC affiliate, Shelby Buster was shopping without her mom for the first time ever, which is a pivotal step in any young person’s life on the road to either becoming a well-dressed adult or a slovenly rumplemonster. Unfortunately for Shelby, the store she chose to enter was being watched over by a remarkable asshole:

[Shelby] said they went to the Rue 21 clothing store and received a birthday surprise she never expected. “I walked in and the lady at the front counter said hey you’re too big to be in this store, I need you to leave,” said Buster.

Buster said her friend was already in the back of the store at this point looking at perfume. “And so she checked out and walked back and my mom came back to talk to them and they’re like oh we’re so sorry,” said Buster.

KEZI reporters contacted the offending Rue 21, and the company’s district manager explained that the incident is being looked into. The store will be pulling footage from Saturday in order to ascertain the exact nature of how crappy the front counter body-shape sentry’s attitude really was, and one might imagine that the appropriate punishment in this instance would involve a firing, maybe something a little creative like, “Oh, you, Insulting Employee, are far too mean to work in this store.”