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Surveillance

Command Investigations has blended the most sophisticated investigative technology platforms with the finest surveillance investigators to produce the most comprehensive investigative results within the insurance defense industry.

Claims Buzz™

Claim Buzz™ is a proprietary investigative platform that searches and examines the Internet for relevant information pertaining to your subject’s social media activities. Our investigators identify, sort and organize data points that may be impactful to your investigations.

Claims Buzz Monitoring™

Claims Buzz Monitoring™ provides you with continuous, 24/7 monitoring of a claimant’s individual social media updates and posts. For the first time, you are empowered to make proactive decisions based upon real-time social media data. Claims Buzz Monitoring™ truly takes Claims Buzz™ social media investigations up a notch.

Social Media Preservation

Do you know how your digital evidence is collected and what standards are followed in the process? An individual's footprint is perishable and can be removed or altered anytime. Don't miss the opportunity to capture and preserve the information.

Recorded Statements EUOs

You only get one chance to gather information. Make sure you know who’s talking to your claimants. With decades of experience, our team of field investigators is skilled at handling even the most complex claims.

CEU Training

We offer several state-accredited and approved CEU training courses through in-office presentations or via an online hosted environment. Each course incorporates a highly interactive atmosphere with group involvement and spontaneous interaction, and our small course sizes allow you to interact and ask questions.

Santos Rios Arrested for Insurance Fraud

Based upon this accident, Rios made clear and definitive statements that he was unable to drive, turn his neck, or use his left arm and hand.

In 2013, Rios received a Permanent Total Disability (PTD) rating.

Due to the circumstances of the accident, the reported physical injuries and ongoing medical treatment, surveillance was assigned to ascertain the current activity level of the claimant.

Command was assigned multiple days of surveillance; wherein, clear video documentation of Rios was obtained. Video footage included the claimant driving, utilizing his left hand and left arm, and carrying various tools and cleaning items. He moved in an apparent unrestricted and fluid manner without any signs of outward physical impairment.

Rios’ treating physicians were provided the opportunity to review the surveillance footage. The doctors all provided revised medical opinions stating that Rios was exaggerating his symptoms and that his complaints were not consistent with his activities on the surveillance video.

As required under Florida Statutes 626.9891 and 440.105, Command’s SIU Department submitted a referral to the Florida Department of Financial Services (DFS), Division of Insurance Fraud (DIF) for material misrepresentation.

Rios was arrested on November 21, 2016, in Miami-Dade County. He was charged with the following: