Quality of Service Survey

How Are We Doing?

Your feedback is very important to us. Please take a moment to complete this short survey and let us know how you think we're doing. If you'd like us to reply to your feedback, please include your contact information in the comments section. Thank you for your time in helping us to improve our service!

If you're completing this survey in response to a particular date of service or staff member, indicate that information here:

*=Required Field

Date of Visit:*

Name

FirstLast

Pet's Name

Was our facility clean and orderly?

Yes

No

If no, please explain.

Was the staff (receptionists, technicians, and doctors) friendly and helpful?

Yes

No

If no, please explain.

Did you feel comfortable with your doctor and that all your questions were answered to your satisfaction?

Yes

No

If no, please explain.

Do you feel your pet was given the best-possible care? Did we relate to him or her well?

Yes

No

If no, please explain.

Do you feel our fees were appropriate for the services you received?

Yes

No

If no, please explain.

How would you rate your overall experience at River Regional Animal Emergency & Referral Center?

Excellent

Satisfactory

Needs Improvement

If needs improvement, please explain.

Would you recommend our hospital to a friend, neighbor or family member?

Yes

No

If no, please explain.

May we use your feedback in marketing of River Regional Animal Emergency & Referral Center?