Similar presentations

Presentation on theme: "Technique Isn’t Everything, But It Is a Lot"— Presentation transcript:

2 Listen More, Talk LessListening is the most important skill in interviewing.The hardest work for most interviewers isto keep quiet and to listen actively.Interviewers must listen on at least 3 levels:1. listen to what the participant is saying2. listen to the “inner voice”3. listen while remaining aware of the processand the substance ― like a good teacher

3 Help interviewer in active listening:a. tape recordingb. take notesthe function of take notes:1. help interviewers concentrate on whatthe participant is saying2. keep interviewers from interrupting theparticipant

4 Follow up on what the participant saysFollow up-additional remark or footnote1.There are three things that interviewersshould do:a. ask for clarificationb. seeks concrete detailsc. request stories

5 2. interviewer’s basic work in the process ofinterviewing:a. listen activelyb. move the interview forward as much aspossiblewhat the participant has begun to share

6 Ask Questions When You Do Not Understanduncleara. context, specific referent, chronologyslide means ignore or skipa. slide may decrease interviewers’understanding about the context in theprocess of interview. interviewers might miss the significantpart

8 b. use vague wordsEx:Q: How do you feel about the onlinegrammar learning website?Participant: It’s so so!ask a further question: What is so so?In order to get more details from your participant’s experience

9 ASK TO HEAR MORE ABOUT A SUBJECT→interviewers get generalities, want to get more information from participants→interviewers are interested in participant’s story

11 LISTEN MORE, TALK LESS, AND ASK REAL QUESTIONS Real Questions → interviewers cannot expect the response from participantsAVOID LEADING QUESTIONSIntonation→ implies the expectationsEX. What was your student teaching placement like for you?→ How satisfied were you with your student teaching placement?

12 ASK OPEN-ENDED QUESTIONS1. Grand tour→ask participant to reestablish a specific part of an experienceMini-tour→ask participant to reestablish the detail of a limited time of an experience2. More focus on participant’s subjective experience

13 FOLLOW UP, DON’T INTERRUPT→ jot down the key words then follow up laterASK PARTICIPANTS TO TALK TO YOU AS IF YOU WERE SOMEONE ELSE→a step to get familiar with participant→use role-playing way

14 ASK PARTICIPANTS TO TELL A STORY→what participants are discussing→to describe participants‘ experience concretely→have a memorable meaningCANNOT use this way too muchKEEP PARTICIPANTS FOCUSED AND ASKFOR CONCRETE DETAILS* Before exploring attitudes and opinions

15 Do Not Take the Ebbs and Flows ofInterviewing too PersonallyFirst: engrossed and share a lot of experiencesSecond: pull backThird: share within a zone that participants are comfortable

20 Follow Your Hunches follow hunches →Try to ask what you think and difficult questions when you have doubt.→may get different result

21 Use an Interview Guide CautiouslyInterviewers present questions that follow from what participants had saidraise questions that reflect areas of interestavoid manipulatingavoid imposing

22 Tolerate Silence participants’ silence → follows a question→ within reconstructiontolerate silence→ heard things that would never have heard

23 Conclusion effective question →concentrated listening→interested in what is being said→purpose in moving forwardInterviewers must have interest in participants→foundation to learn interview techniques