Samsung SPH-M610

Sprint Mobile Email on the M610

I am running sprint mobile email on my M610 and pulling email from Gmail and MSN. I have push and notify turned on. When an email comes in I am supposed to get an audible alert on my phone, but I do not. If the phone is open then a visual alert does show.

One quarter of sprint tech support says it should work and another quarter says the phone doesnt support it. (The other half of sprint tech support tells me to replace the string connecting my two cans.)

Does anyone have audible notifications from Sprint Mobile Email working on their M610?