All Express International orders are sent via DHL tracked service. Delivery time is working days.

UK SHIPPING TIMES:

We use Royal Mail (UK) signed for service for all UK orders. Once posted we cannot be held responsible for any delays.

WHERE’S MY PARCEL?

We use signed for & tracked services, if you need help with tracking a parcel please email info@thevidacouture.com and we will get back to you as soon as possible.

MORE INFORMATION

UK 1ST CLASS SIGNED

All parcels are trackable and require a signature upon delivery.

Please check with your neighbour or local post office before contacting us, if you have missed the delivery Royal Mail will leave a red ‘For You’ card with you or your neighbours’ address.

This service runs on working days and does not include Saturday or Sunday.

UK SPECIAL DELIVERY: NEXT WORKING DAY (1 WORKING DAY) £6.99

If ordered before 3 p.m. GMT (Monday - Thursday) delivery will be the next working day (this does not include Saturday and Sunday).

Orders made on Friday before 3 p.m. will be delivered on Monday.

Orders made after 3p.m. on Friday or over the weekend will be processed on Monday.

EUROPE & WORLDWIDE

These services are tracked and OR signed for depending on the country. The delivery time scale is an estimate provided by DHL, customs delays have not been accounted for, we will try our best to guide you with the right information when tracking an order that is held at customs but this is under the control of the country it is entering.

Any customs fees due are to be paid for by the customer.

Once your parcel has been posted it will make its way to the chosen destination, once entered into chosen country it is then handled by local postal services, any parcels missed for delivery will be held at your local sorting office.

Please contact your local sorting office.

NATIONAL HOLIDAYS:

All orders placed over the UK Bank Holiday(s) will not be dispatched until the next working day.

Working days are defined as Monday to Friday 9-5pm in the UK and exclude Bank Holidays and weekends.