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TERMS & CONDITIONS

Our friendly call operators are waiting for your call 24/7 and will be happy to help with any requirements or bookings you may have.
Although you can call any of our offices, we do advise you call your local branch for up to date information.

1. GENERAL

1.1 The terms and conditions set out herein shall apply between the Company
and the party whose name and address is set out in the Account Application Form
(“the Customer”) and shall apply to the provision of any and all carriage,
courier or delivery services (“the Services”) undertaken by the Company for the
Customer during the continuance of this Agreement and any and all other terms,
warranties and/or conditions implied by statute and/or common law and hereby
expressly excluded to the fullest extent permitted by law.

2. CHARGES

2.1 The charges payable by the Customer for the Services (“the Courier
Charges”) shall be at the rate specified in the Company’s schedule of charges as
in force, a current copy is available on request.
2.2 A service charge will be added to all invoices.

3. ALTERATIONS TO THE TERMS AND CONDITIONS

3.1 The Company reserves the right to alter or vary these terms and
conditions at its absolute discretion upon giving reasonable notice to the
Customer and without prejudice to the generality or the aforesaid the Company
reserves the right to change the Courier Charges. No representations made or
variations in or additions to these terms and conditions or warranty given by
any person acting or purporting to act on behalf of the Company shall have any
force or effect whatsoever unless confirmed in writing by an authorised officer
of the Company.

4. PAYMENT FOR SERVICES

4.1 It is a condition of this agreement that invoices shall be paid in full
within 30 days of issue thereof. Should any invoice not be paid within 30 days
any outstanding invoices shall immediately become due and payable.
4.2 Without prejudice to the Company’s rights hereunder all monies due to the
company in respect of provision of the Services which are not paid by the due
date for payment shall bear interest on the balance of such monies due from time
to time at the rate of 3% per month until payment is received by the Company in
respect thereof.
4.3 The Customer shall not be entitled for any reason to withhold payment of
monies due to the Company and in particular shall not be entitled to do so in
circumstances where the Customer is in dispute with the Company and/or claims
money or compensation from the Company in respect of the Services.

5. INVOICE LIMIT

5.1 At any time of opening the Customers account with the Company, the
Company may set a limit on the total amount which may be outstanding as unpaid
on such account at any one time. The company may in its discretion refuse to
provide the Services in the event of this limit being exceeded.

6. SECURITY ACCOUNT NUMBER

6.1 The customer will be issued with a security account number which must be
quoted on all bookings. Notwithstanding the aforesaid, the Company does not
accept any responsibility whatsoever when security account numbers are used by
unauthorised personnel and/or for unauthorised purposes.

7. INSURANCE

7.1 The Company does not have insurance for goods or property (of whatsoever
nature) in transit (in transit for other purposes of this clause being from the
time the goods or property are collected by the Company up to and including
delivery thereof), and the Customer is advised to effect such insurance as the
Customer deems necessary for the carriage of goods and/or property by the
Company.

8. LIMITATIONS AND EXCLUSIONS

8.1 The Company shall not undertake the carriage or delivery of:-
8.1.1 money or securities (whether cash, cheques, bankers drafts, bonds, share
certificates or in any other form), antiques, precious metals, furs, or
jewellery (in any form whatsoever) of whatever amount or value.
8.1.2 any goods or property (of whatsoever nature) of an intrinsic value of more
than £100
8.1.3 any goods or property of a hazardous, dangerous, inflammable, explosive or
noxious nature, or are illegal to possess under existing English Law, and/or
8.1.4 any goods or property (of whatsoever nature) which may deteriorate in
transit. UNLESS the Customer has prior to the commencement of the Service in
respect of such goods or property expressly notified the Company as to the
nature and value of the same and a Director of the Company has expressly agreed
in writing that the Company shall carry and deliver the same on such terms and
conditions as the Company may reasonably require AND in the event that the
Company undertakes the Service in respect of such goods or property without
first having expressly agreed to do so as aforesaid, the Company shall have no
liability whatsoever for loss or damage to the same however arising.
8.2 The Company shall be entitled to destroy or dispose of goods or property
referred to in clauses 8.1.3 and 8.1.4 in such manner as the Company thinks fit
if in the Company’s opinion it is proper to do so and the Company shall account
to the Customer for money it receives (if any) on such destruction or disposal
in excess of the costs incurred by the Company in so disposing of or destroying
the goods or property.
8.3 Without prejudice to the provisions of clause 8.1 the Company shall not in
any event be liable directly or indirectly for:-
8.3.1 consequential loss (whether for loss or profit or otherwise) and/or
8.3.2 loss, damage and/or breakage to china, glass ceramics or other breakables
whether arising from the acts, omissions or negligence of the Company and/or its
employees and/or agents or arising otherwise howsoever.
8.4 Without prejudice to the generality of clauses 8.1 and 8.3 in particular the
Company shall not be liable for any loss and/or damage arising directly or
indirectly from:-
8.4.1 breakdown, accident, adverse weather conditions.
8.4.2 any act or omission on the part of the Customer.
8.4.3 any clause, act or circumstance beyond the control of the Company
(including, without limitation, any strike, (official or not) lock-out or other
form of industrial action or labour dispute, governmental regulations, legal
restrictions, embargoes, fire, flood, Act of God, any consequence of riot, war,
invasion, act of foreign enemy, hostilities (whether war be declared or not)
civil war, acts of terrorism, rebellion, military or usurped power,
confiscation, requisition or destruction of or damage to property by or upon the
order of or in the name of any Government or public local authority.)
8.4.4 inadequate or inappropriate packaging of goods, or incorrect or inadequate
labelling or instructions received from the customer and/or
8.4.5 the Company being prevented or hindered from delivering the goods or
property
8.5 Without prejudice to the generality and effect of the foregoing provisions
of this clause 8 the liability of the Company for each delivery or courier
service undertaken by the Company howsoever arising and whether direct or
indirect and including but not limited to liability arising from the acts,
omissions or negligence of the Company and/or its employees and/or agents or
arising otherwise howsoever shall in any event be limited to the lesser of:-
8.5.1 £150 or
8.5.2 the intrinsic value of the goods or property comprised in such delivery or
courier service
8.6 The provision of clauses 8.3, 8.4, 8.5 and 10.1 apply to liability for loss
or damage to goods or property and do not apply to liability for death or
personal injury.

9. DELIVERY

9.1 The Company shall use reasonable endeavours to deliver the Customer and
the Customer’s goods or property on time , however time for delivery shall not
in any event be of the essence and the Company makes no warranty that the
Customer or Customer’s goods or property shall be delivered within the Customers
stipulated time period (if any) and/or within any time period stated by the
Company unless expressly agreed in writing by a Director of a Company.
9.2 In the event that the Company is unable for whatever reason to deliver the
Customer or the Customer’s goods or property then the Company reserves the right
to charge the Customer for any and all costs and expenses incurred in doing so
and/or for any costs or storage of the goods or property.

10. CLAIMS

10.1 Without prejudice to the foregoing provisions of this Agreement the
Company shall not in any event be liable for any loss and/or damage howsoever
arising including but not limited to liability arising from the acts, omissions
or negligence of the Company and/or its employees and/or agents and arising
otherwise howsoever unless the Customer has notified the Company (with
reasonable particularity) as to the nature and extent of such loss or damage
within 15 working days of the date upon which the same occurred.

11. LIEN

11.1 Without prejudice to the Company’s rights hereunder or arising otherwise
howsoever, the Company reserves the right to exercise a lien over the Customer’s
goods and/or property pending payment in full or outstanding invoices.

12. TERMINATION

12.1 This Agreement may be terminated by either party by one months notice in
writing to the other.
12.2 In the event of the Customer being in breach of any of the terms and/or
conditions of this Agreement the Company shall have the right (without prejudice
to any other rights it may have) to terminate this Agreement or suspend
provision of the Services, or suspend the Customer’s account facility, forthwith
and without notice.

13. RESOLUTION OF DISPUTES AND GOVERNING LAW

13.1 The parties hereto submit to the exclusive jurisdiction of the Courts of
England and Wales.

14. ENTIRE AGREEMENT

14.1 This Agreement contains all the terms agreed by the parties regarding
the subject matter hereof and supersedes any prior agreements, understandings or
arrangements between them, whether oral or in writing, and no representation
undertaking or promise shall be taken to have been given or be implied from
anything said or written prior to this Agreement except as expressly set out in
this Agreement.

15. NOTICES

15.1 Any notice to be given by any party to the other under this Agreement
shall be sufficiently served if left at, or sent by prepaid registered post or
recorded delivery service or telefax or telex to the party to be served at. Its
address as set out in this Agreement or such other address as it may notify for
such purpose and shall be deemed to have been served when so left or sent by
telefax or telex or in the case of posting 24 hours after the same was posted.
In proving service by post it shall only be necessary to prove that the
communication was contained in an envelope which was duly posted in accordance
with this clause.

16. WAIVER

16.1 No forbearance, indulgence or failure by the Company to enforce or to
exercise, at any time or for any period of time, any term of or any right
arising pursuant to this Agreement shall constitute, and shall not be construed
as, a waiver of such term or right and shall in no way affect the Company’s
right later to enforce or exercise it.

17. SEVERABILITY

17.1 The invalidity or unenforceability of any term of or any right arising
pursuant to this Agreement shall not in any way affect the remaining terms or
rights.

18. PROTECTING YOUR SECURITY

You agree that we may use Personal information provided by you in order to
conduct appropriate anti fraud checks. Personal Information that you provide may
be disclosed to a credit reference or fraud prevention agency, which may keep a
record of that information.

19. CREDIT AND DEBIT CARD BOOKING FEE & ADDITIONAL CHARGES

The price provided to the Customer at the time of booking is based on the
journey specified (Original Journey) by the Customer at the time of booking and
such price will also include a booking fee and VAT in the event that a Customer
intends to pay by credit or debit card. The Company reserves the right to charge
the Customer for any additional costs which may be incurred by the Company as a
result of any variation or deviation from the Original Journey specified at the
time of booking.
Such additional charges will be applied, based on the Company?s current charging
scale which can be made available to the Customer on request, at the sole
discretion of the Company, in the event of any variations or deviations from the
Original Journey, which shall include, without limitation, the forms of
variation or deviation set out below.
The Customer will be responsible for the conduct of all passenger(s) and shall
pay for any loss and/or damage caused by the such passenger(s) to the vehicle or
any other property of the Company, including but not limited to cleaning costs
following any spillage or soiling of the vehicle.
If the booking is cancelled upon arrival of the vehicle to collect the Customer
of any passenger(s) a cancellation fee will be payable by the Customer to the
Company. Any cancellation fee is based on the Company's current cancellation
charge rate, which is available on request.
The Customer and any passenger(s) and any luggage or personal items shall be
ready for collection at the time stipulated by the Customer when the booking is
made. The Company will allow 5 minutes for waiting or loading, when picking up
the Customer and passenger(s). In the event that all Customers have not boarded
the vehicle within 5 minutes the Company reserves the right to charge the
Customer for the total loading/waiting time (for the avoidance of doubt,
including the first 5 minutes).
In relation to collections from airports the Company will allow 30 minutes
waiting/loading (starting from the last estimated arrival time known).
Thereafter the Company reserves the right to charge the Customer for the
waiting/loading time after the 30 minutes. All car parking fees will also be
chargeable to the Customer for collections from airports, seaports or
international and domestic train terminals.
In the event that the Customer requires the Company during the course of the
Original Journey to make any alternative pick up(s) or collection(s) of
passenger(s) or goods from other locations during the course of the Original
Journey or drop off any passenger(s) at other locations other than specified in
the Original Journey or to take any variation for the Original Journey route
specified at the time of booking, additional charges may be applied by the
Company, at its then current charge rate, which is available on request.
In the event that the Customer requires more than 4 passengers to travel in a
vehicle and has not specified this at the time of booking of the Original
Journey additional charges may be levied by the Company, at its then standard
charge rates, which are available on request for the provision of a larger
vehicle or the carriage of additional passengers in excess of 4.
This list is a non-exhaustive list of the items which may be charged to the
Customer in addition to the original price quoted at the time of the booking of
the Original Journey. The Company reserves the right to levy additional charges
for other items or variations not specified above which were not specified by
the Customer at the time of booking.

ADT Taxis’ privacy policy:

This privacy policy sets out how ADT Taxis uses and protects any information
that you give ADT Taxis when you use this website.
ADT Taxis is committed to ensuring that your privacy is protected. Should we ask
you to provide certain information by which you can be identified when using
this website, then you can be assured that it will only be used in accordance
with this privacy statement.
ADT Taxis may change this policy from time to time by updating this page. You
should check this page from time to time to ensure that you are happy with any
changes.

WHAT WE COLLECT

We may collect the following information:
• Name and job title
• Contact information including email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a
better service, and in particular for the following reasons:
• Internal record keeping
• We may use the information to improve our products and services
• We may periodically send promotional emails about new products, special offers
or other information which we think that you may find interesting using the
email address which you have provided. You may opt out of receiving future
emails by clicking on ‘unsubscribe’.
• From time to time, we may also use your information to contact you for market
research purposes. We may contact you by email, phone, fax or mail. We may use
the information to customize the website according to your interests.

SECURITY

We are committed to ensuring that your information is secure. In order to
prevent unauthorized access or disclosure, we have put in place suitable
physical, electronic and managerial procedures to safeguard and secure the
information we collect online.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your
computer’s hard drive. Once you agree, the file is added and the cookie helps
analyse web traffic or lets you know when you visit a particular site. Cookies
allow web applications to respond to you as an individual. The web application
can tailor its operations to your needs, likes and dislikes by gathering and
remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us
analyse data web page traffic and improve our website in order to tailor it to
customer needs. We only use this information for statistical analysis purposes
and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to
monitor which pages you find useful and which you do not. A cookie in no way
gives us access to your computer or any information about you, other than the
data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically
accept cookies, but you can usually modify your browser setting to decline
cookies if you prefer. This may prevent you from taking full advantage of the
website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once
you have used these links to leave our site, you should note that we do not have
any control over that other website. Therefore, we cannot be held responsible
for the protection and privacy of any information which you provide whilst
visiting such sites and such sites are not governed by this privacy statement.
you should exercise caution and look at the privacy statement applicable to the
website in question.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the use of your personal information by clicking
on the ‘unsubscribe’ button on any email that you may receive from us. We will
not sell, distribute or lease your personal information to third parties unless
we have your permission or are required by law to do so. We may use your
personal information to send you promotional information about third parties
which we think you may find interesting if you tell us that you wish this to
happen.
You may request details of personal information which we hold about you under
the Data Protection Act 1998. A small fee will be payable. If you would like a
copy of the information held on you please write to 16 Mackets Lane, Liverpool,
Merseyside, L25 0LQ.
If you believe that any information we are holding on you is incorrect or
incomplete, please write to or email us as soon as possible, at the above
address. We will promptly correct any information found to be incorrect.

PAYPAL/CREDIT CARD DETAILS

ADT Taxis does not collect or store credit card details or any other
financial information on this website.

APP CANCELATIONS

1 If you would like to cancel your Booking, you can do so using the relevant option within the App or by contacting the applicable Operator by telephone directly.
2 You may cancel your Booking without charge at any time prior to dispatch of the vehicle by the applicable Operator.
3 If you wish to cancel your Booking after your vehicle has been dispatched a cancellation charge may apply. The cancellation charge will be based on the standard rates of the applicable Operator but will not exceed five British pounds sterling (£5) except in relation to airport pickups where the cancellation charges may be more. Please check the terms and conditions of service for the applicable Operator before making your Booking.
4 If you have chosen to pay for the Transportation Services using an electronic payment method, payment of your cancellation charge will be taken automatically using that method and a receipt will be provided to you by email.

AIRPORT / BUS STATION / TRAIN STATION BOOKINGS

1. For bookings to Airport / Bus Stations / Train Stations, please book earlier you need to reach the destination, to allow for delays caused by traffic and delayed dispatch of your vehicle. ADT will not cover costs for missed buses, trains, airplanes. You make the booking with this understanding. Please for train / bus stations book an hour before you need to be at the station, and for airports please add an hour to the usual journey time, as recommended by google maps.
2. Furthermore, we will not be liable for further costs, caused through traffic accidents, delays or acts of god, including terrorism, poor weather and roadworks.