Check In

Notice and Information

Online Check-in is not available for the following passengers:

Passengers without purchased e-ticket

For infants under 2 years old not occupying a seat

Passengers who need special assistance at the airport e.g.) customer with pregnant condition, children aged less than 12 years old who travel alone, Unaccompanied Minor (UM), require a wheelchair, stretcher case, or other special handling in airport.

Passenger with Staff Ticket ID

You are being assigned with your seat by default but you may change your seat preference by Internet Check-in.

For international flights, please make sure that you have your Passport with the validity minimum six month from date of travel and other valid travel documents e.g.) Visa document required for the trip and present them to the Garuda Indonesia check-in counter at the Airport.

Boarding gate number and seat number may be changed without notice for reasons such as the circumstances at the airport on the day of the flight, or a change of airplanes. Please check the airport information display system after arriving at the Airport.

If you fail to complete the Internet Check-in procedure due to a technical problem, such as a printer or system error, please refer to the instructions on the page, and complete the boarding procedure at a Airport Check-in Counter.

Internet Check-in service is available from 24 hours to 4 hours before departure

Information:

For use of the service, please present the e-ticket with confirmed reservation.

Passengers with connecting flight, Check-in only can be done sequentially.

Please arrive early for quarantine and security checks. Please complete the check-in procedure at the Airport Counter at least 60 minutes before departure for domestic flights, and 90 minutes before departure for international flights.

Carry-on baggage should be limited to one piece, must not weigh more than 7 kg (both of Economy and Business Class), with a maximum size of length 56 cm, width 23 cm, and height 36 cm (for CRJ and ATR Aircraft type maximum size of length 41 cm, width 17 cm, and height 34 cm).

Please make sure that you have not packed any valuable and or dangerous goods and or forbidden in your checked baggage as stipulated in the prevailing laws.

Please make sure that the baggage are you belonging, packed by you, and under your supervision.

Check-in at the Airport close 45 minutes to international departure, and 30 minutes to domestic departure.

Boarding Gate open 120 minutes to departure and Aircraft door close 10 minutes to departure.

Passengers who make cancellation have to report to Check-in counter or Garuda Indonesia Call Center.

Items such as medicine, money, jewelry, negotiable papers, securities, valuables and documents will not be included in checked baggage, but should be carried by passengers at all times. We recommend you to pack your belongings in proper luggage to avoid damage to contents. All baggage (checked/unchecked) must be x-rayed.

We remind you to attach nametag, address and telephone number (in English), as these will be helpful for identification in case your baggage is lost during your journey. Garuda Indonesia offers blank nametags, free of charge, at all check-in counters.

Travel Insurance

Garuda Indonesia Travel Insurance.

Wherever you go in the world, Garuda Indonesia Travel Insurance, powered by Allianz Utama Indonesia, offers comprehensive coverage so you can fly domestically and abroad with peace of mind. Garuda Indonesia Travel Insurance is a special offer for passengers who make online flight bookings via www.garuda-indonesia.com.

Garuda Indonesia Travel Insurance covers, among other risks:

Flight and baggage delay benefits

Loss or damage of baggage

Loss of travel documents

Reimbursement of medical expenses

Daily hospital benefits

Emergency medical evacuation & repatriation

24-Hour travel & medical assistance

*This product is currently unavailable for inbound flights to Indonesia