Either the disc is bad or the player doesn't like it. Check the Sony support site to see if you need to update the players firmware. Some players have problems with certain discs. Call Sony support to see if they are aware of the issue with that title.

1 Suggested Answer

Hi,
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).click here to download the app (for users in the US for now) and get all the help you need. Good luck!

Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.

I had the same problem -- we even returned the disc and got a new one.
Go to the Vizio site and download the firmware for your player. Put it
on a USB stick and plug it into the player. Follow the onscreen
instructions (basically just press OK). The entire process takes less
than 5 minutes from download to finish.

Occasionally the software on most blu-ray players needs to be updated to the newest technology. The reason some discs play and some don't is because the discs that play are most-likely older movies or from a company that still used the "outdated" software. So the discs that don't play (most likely discs made with the updated software) won't play on your player until you've update the player's software. To do this visit, in your case, Sony's website for update info. There are a few ways you can get the info. You can download it directly to your player (if it has online accessibility) or you can request that they send you an update disc. Either way, most companies provide the update for free. Hope this helps, good luck!

i would say the problems comes from the way the company formatted the movie onto the blu ray discs. and i would say that there will most likely be a recall on them. if anything connect the manufacturer of the movie. hope this helps you.