Increasing competitive pressure from global markets and technological developments has resulted in the continual demand for business improvement philosophies and methodologies to address this challenge. The LSS approach ...

South Africa will host the Soccer World Cup in 2010. About 2.7 million local spectators and 400,000 visitors need to be transferred to and from the 10 host cities in 43 days. This is a huge challenge to the intercity bus ...

This study presents an assessment of the perceptions of project managers and contractors regarding the critical success factors influencing project success in the Durban construction industry. To achieve this aim, ...

The classical view that an industry is a customer-satisfying process and not a goods-producing process is vital for all businesses to understand. Today the mobile industry have produced a smartphone which represents a ...

Customer satisfaction is the key ingredient to the success of any business.
This is the most important factor that creates loyal customers. Presently,
organisations are attempting to obtain increased customer satisfaction ...

The South Africa alcohol industry is one of the most challenging and competitive
sectors of the FMCG. With the strong presence of international brands, the local
spirits environment is seemingly becoming tough and ...

South Africa is experiencing an expansion of pharmacy chains. Globalization and deregulations have increased competition within the retail pharmacy sector. In this highly competitive sector, the most important strategy ...

Retailing in South Africa is one of the most challenging and competitive sectors.
The South African retail business environment is seemingly becoming tough and uncertain, with intense competition from both domestic and ...

China was the world’s third-largest producer of cars in 2006, and also the third-largest producer of “motor vehicles”. Great Wall Motor Company Limited (GWM) is the largest privately-owned automotive manufacturer in China. ...

Interest in the quality of the health and fitness industry has grown considerably over
the last decade. Gymnasiums are increasingly placing greater emphasis on meeting
members‟ expectations and needs. As more competition ...

The purpose of this study was to determine the core competencies of Sappi Forest
Product division as a basis for establishing future developments. The literature focused
on the resource-based view where the analysis ...

The aim of this study was the development of an Exploratory Framework of Human Capital linked to Intellectual Capital and Knowledge Management for the Durban University of Technology as a case study. The main problem ...

There has been a call from society for both the provision of a quality education and for a quality “student” who can contribute to the economy and citizenry of South Africa. It therefore makes sense for any educational ...

The intended contribution of this empirical study was the development of an exploratory employee assistance programme (EAP) model for secondary school educators in KwaZulu-Natal. The academic EAP model formulated ...

The South African economy is unable to support the employment needs of the growing number of graduates. In an attempt to address these needs, the proposed study focuses on the development of an incubator system to nurture ...

To face the challenges of the 21st century, institutions need to address problems experienced by the modern world. The nature of modern work is changing and continually increasing, with knowledge, information and education. ...

Disasters have inflicted a heavy cost on human, materials and physical resources, and degradation to the environment. Furthermore, disasters have negative physical impacts (which include casualities and property damage) ...

Tourism is playing an increasingly important role in the local national economy. The outstanding beauty of the northern Drakensberg is a prime tourist attraction in KwaZulu-Natal, attracting a regular flow of tourists ...

Quality management has not been developed and marketed well in South African based small, medium and micro enterprises (SMME‟s). The focus of SMME‟s has been on product price. In order to improve small business initiatives ...