FAQ

General

How can I register?

To register your business, click here, and fill out the
required fields. A Travelcast representative will be in touch with you
within one business day to verify your business and help setup your
account.

What hotel chains can I book on Travelcast?

We offer rooms at major hotel chains, and we’re constantly adding new
boutique hotels to our corporate travel program.

Can I keep my rewards points when I book through Travelcast?

This depends on the hotel chain. Our goal is to allow you to earn points on
every booking, but some hotel chains do not allow third party bookings to
keep points. We suggest calling the hotel to ask if they would accept your
rewards number. In many cases, they will.

How much does it cost my company to join Travelcast’s travel management program?

Our program is free. No annual fees. No agent assist fees.

Can I book outside of the United States and Canada?

Yes. We offer exclusive rates at hotels of all types - from budget-friendly
inns and popular hotel brands to luxury retreats - in nearly every country
in the world.

Do I have to pay for the hotel room immediately?

For those not enrolled in our Direct Bill program, you will need to pay for
the hotel room upon booking.

Do your totals include taxes and fees?

Yes, Travelcast shows all known taxes and fees upon check-out.

What is the cancellation policy?

Travelcast will not charge you for cancellations. However, the hotel may
charge you a fee per their cancellation policy. Individual hotel policies
are displayed during the booking process. You can also find the
cancellation policy information in the Important Information section of
your confirmation page.

How do I cancel my reservation?

You can cancel your room online, by calling us at 855-567-4683, or email support@travelcast.us. If you
miss the cancellation date, please contact a Travelcast representative and
we will be happy to assist you.

Can I add rooms to my hotel reservation?

You cannot add rooms to your current reservation. If you need additional
rooms, simply book a new reservation at the same hotel.

Why can’t I add more than two people to a room?

Our rates are based on double occupancy and your hotel room is guaranteed
to sleep up to two people. Additional guests may incur additional charges,
based on the hotel’s policies. If you wish to add more people to your
reservation, we suggest you call the hotel directly to make sure you are
within their policy guidelines.