We are sorry to hear Alfred Premium hasn’t seemed to work as it should for you.

There are two things we need you to check:

Were you watching live feed on your Viewer Phone when the movement took place? Alfred’s Motion Detection doesn’t work when there is a live session going on. If you end the live-viewing session and try again, Motion Detection should work.

If you were not watching live feed, please check your Event Book to see if you can find the recording:

You can find your Events in the Event Book.
Tap on the icon on the bottom right of the Camera thumbnail:
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That’s it!
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Build your FREE home security system by downloading Alfred:
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If you can find the recording but didn’t receive a notification, please make sure notifications are properly set up:

There are two ways to turn Motion Detection notifications on/off from your Viewer device.
If you want to turn notification on/off from a particular device, please tap on the wheel and then enable/disable notification:
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[2 ways to activate home security alarm]
If you want to switch ALL notifications on/off, please go from the menu:
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[NotificationForum]
Please remember that if you go from the main menu, it will switch ALL Motion Event notifications off, regardless of individual…

If the problem still exists, please write an email to support@my-alfred.com so we can give you more specific advice accordingly! Email with the screenshot or videos can be really helpful.