Electricity Fees and Charges

Account Service Fees

Account Administration Fee – Non-residential
Covers the overhead cost to the business of administering a customer’s account over its term.

$1.99 per day

Card Payment Fee
Covers the cost incurred by Kleenheat when taking payments by card. This fee will appear on
the next invoice after the bill is paid. This fee is not payable if you have already set up Direct Debit by
Credit Card payment.

0.70% of payment made

Australia Post Payment Fee
Covers the cost incurred by Kleenheat when taking payments via Australia Post. This fee will appear on
the next invoice after the bill is paid.

$2.60

Cheque Payment Fee
Covers the cost incurred by Kleenheat for processing and banking payments by cheque. This fee will
appear on the next invoice after the bill is paid.

$2.50

Dishonour Fee
Covers the cost incurred when a cheque or bank account direct debit is dishonoured.

Bill Copy Fee
Covers the cost of printing and posting a copy of the bill.

$5.00

Paper Bill Fee
Covers the cost of printing and posting a bill.

$5.00

Interest on Overdue Accounts
Covers the costs of funds for accounts that are overdue.

Bank Bill Rate plus 3%

Metering Fees

As at 1 July 2015

The items listed below are levied by the network operator which is subject to change from time to time.

Metering Fees

Fees including GST

Meter De-energise Fee
Recovers the fee charged by the network operator to attend a property to de-energise
an individual meter point.

$42.35 (plus travel^)

Meter Re-energise Fee
Recovers the fee charged by the network operator to attend a property to reconnect
an individual meter point.

$42.35 (plus travel^)

Meter Investigation Fee
Recovers the fee charged by the network operator to attend a property to investigate
meter and meter reading issues at the request of customer

$102.85

Meter Special Read Fee
Recovers the fee charged by the network operator to attend a property to collect meter
readings outside the scheduled read rounds for the purpose of a check read or final read.
• Metro
• Country

$5.45
$23.60

Supply Abolishment Fee
Recovers the fee charged by the network operator to attend a property to remove metering
installations completely. NMI applicable to the connection point will become extinct.
Please contact Kleenheat to obtain a quotation for the supply abolishment.

On Quotation

Meter Exchange / Upgrade Fee
Recovers the fee charged by the network operator to attend a property to exchange or upgrade
meter at the request of customer.

On Quotation

Meter Testing Fee (Laboratory) – Single Phase*
Recovers the fee charged by the network operator to attend a property to remove a meter
and testing it in a laboratory at the request of customer.

$326.70

Meter Testing Fee (Laboratory) – Three Phase*
Recovers the fee charged by the network operator to attend a property to remove a meter
and testing it in a laboratory at the request of customer.

$484.00

Meter Testing Fee (On Site) – Single Phase*
Recovers the fee charged by the network operator to attend a property to test the meter
on site at the request of customer.

$326.70 (plus travel^)

Meter Testing Fee (On Site) – Three Phase*
Recovers the fee charged by the network operator to attend a property to test the meter
on site at the request of customer.

$484.00 (plus travel^)

Meter Testing Fee (On Site) – CT Metering*
Recovers the fee charged by the network operator to attend a property to test the meter
on site at the request of customer.

$308.55 (plus travel^)

Meter Installation Repair Fee
Recovers the fee charged by the network operator to repair the meter, following the completion
of a meter test or meter investigation, when the meter is found to be faulty. There is no charge
unless the meter is found to be tampered or damaged deliberately or accidentally.
The cost of the meter repair is capped at the replacement cost of metering installation.

$102.85 per hour (plus travel)

* This fee is refundable to the customer if the meter is found to be faulty.
^ 30 minutes of travel time is included for Metro areas. Travel by vehicle is charged at $102.85 per hour. Travel by air is charged at $93.50 per hour plus airfare and accommodation.