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Patient Relations

At Samaritan, we strive to always provide the best care to our patients and residents. Your experience with us is very important to us, and we encourage your feedback – both positive and negative. If you wish to discuss your experience with Samaritan Medical Center or any of its affiliates, we encourage you to contact our Patient Relations Department.

It is our goal to share positive feedback with our staff, as well as address concerns and complaints if they arise. If you have a concern, problem or complaint related to any aspect of care during your hospital stay, please speak to your doctor, nurse or hospital staff member. Your feedback will help us make improvements and continue to reinforce what is working well. We believe in continuous improvement and we can only do this with your help.

Office hours are Monday through Friday, 8:00 a.m.- 4:30 p.m., and our office is located on the first floor of the hospital adjacent to Registration.

Our Patient Relations Department is also a conduit for patient advocacy – you, your family and friends are your best advocate. We encourage all patients to SPEAK UP about the care you are receiving. Our staff and physicians also advocate strongly for each of our patients. Patient Relations Volunteers visit admitted patients to talk with them about their stay and care provided.

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Over 180 physicians in 40 different specialties work together with the 2,000+ employees at Samaritan Medical Center to offer a full spectrum of diagnostic and treatment services for people of all ages. We invite you to explore Samaritan's commitment to serving the healthcare needs of our civilian and military community, as well as our promise to you: to be here whenever and wherever you need us, and to do so with exceptional care and compassion that you and your family deserve.