Which is the most effective way for IT to communicate with you? (check all that apply)

99%

Email

11%

Campus mail

10%

IT Newsletter

3%

IT Hot Page on the Web (http://it.uwyo.edu/)

1%

Other IT Web pages

11%

WyoWeb announcements

14%

Phone messages/voice mail

10%

Cell phone text messages

Are you signed up for UW Alert?

65%

Yes

35%

No

Which of the following Internet applications do you use or would you expect to use on the UW network in the next 12 months?

50%

Streaming video or audio

44%

Research connection to other universities

27%

Instant messaging

27%

FaceBook, MySpace or another social networking site

18%

Online chat

12%

Internet VoIP phone services (such as Skype)

7%

Video conferencing

Please rate your satisfaction with each of the following UW services on a scale of 1 to 5 where 1 = very dissatisfied and 5 = very satisfied.

4.35

UW Internet access

4.34

UWyo email account

4.16

IT's software offerings (Adobe, Microsoft, SAS, SPSS)

4.14

UW Student computing labs

4.14

SPAM filtering

4.13

IT's PC/Apple Sales

4.12

ITís user consultants

4.04

UW campus data network

4.03

IT Help Desk (766-HELP)

4.03

IT's Telecommunications services

4.03

IT's PC/Apple Maintenance (computer repair)

4.01

IT's computer training workshops

3.97

PC-cillin antivirus software

3.97

eCompanion

3.95

e-College (OnlineUW)

3.88

UW Student remote lab system (http://microlab.uwyo.edu/UWSremote/)

3.85

ITís Hot Page (http://it.uwyo.edu/)

3.85

ITís Help pages (www.uwyo.edu/askit/)

3.85

WebCT

3.79

WyoWeb portal

3.72

UW wireless network

3.61

Residence Life's RESNET (River Village apartments)

IT services that faculty/staff are most satisfied with: Internet access and
UWyo email accounts.IT service that faculty/staff are least satisfied with:
UW wireless network.UW technology service that faculty/staff are least satisfied with:
ResNet at River Village.

Please rate your satisfaction with UWís computing support and technology services using a 5 point scale where 1 = very dissatisfied and 5 = very satisfied.

4.00

Technology needs are met

3.94

Overall satisfaction

3.92

Responsiveness to problems

3.90

Communications with users

3.79

Availability of new technology

3.75

Clear explanations of technical issues

3.72

Pricing of services

Overall satisfaction with IT services is 3.94 on a scale of 1 to 5.Most satisfied with technology needs being met.Least satisfied with pricing.

We are interested in knowing what new or improved services you might like. Please rate the following services where 1 = least desired and 5 = most desired.

3.76

More Internet bandwidth

3.71

More wireless locations for laptop use on campus

3.53

Better SPAM filtering of email

3.24

For-fee personally-owned computer repair

2.88

Expanded home support services

2.87

Expanded Help Desk services (hours, remote desktop support)

2.41

More Mac and Linux/Unix support

Faculty/staff most desire more bandwidth and more wireless and
least desire more Mac and Linux/Unix support.