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FNOL- First Notification of Loss

We provide a 24/7/365 response via our UK operated call centre.

Our team of experienced co-ordinators are dedicated to capturing all the relevant information that’s required whilst offering an efficient, sympathetic first response to our customers’ drivers that are unfortunate enough to be involved in a road traffic incident. Sopp+Sopp offers a bespoke service with personalised client scripts and telephone numbers if required.

All calls are recorded and logged to ensure fast retrieval of accurate information.

All the relevant incident data is entered directly into our accident management software. We notify all, by email, that an incident has occurred. This is sent to all required stakeholders within 30 minutes of the FNOL being taken. (We are currently there on an average of 16 minutes from FNOL call).

If Sopp+Sopp are capturing The Third Party, the FNOL team are in close cooperation with our TPI capture team to provide key information necessary to ensure effective control and capture.

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Testimonials

I would like to pass on how pleased I was with all the parties regard to their efficiency, politeness and speed of communication between my self, TNT and Autohaus staff in the case of my repair of my Skoda Octavia.

It's so unusual to say such things in the world of motoring, when ones body steels its self for unnecessary grief and aggravation.

Third Party , Repairs

I Found Sopp+Sopp to be very professional and efficient. I asked them to sell some used tractor units and they surpassed the figure we expected to get for these tractors. I will be using their services again in the future.

Sopp + Sopp parent company Activate Group Limited (AGL) today announced that Leeds-based RVM Assist is joining the business. AGL is bringing together skilled service providers to support a growing nationwide customer base of clients in the vehicle fleet
management and motor insurance sector. The RVM Assist transaction follows in short order from our becoming a part of the AGL family in early September.

Sopp+Sopp was officially unveiled today as a part of Activate Group Limited (AGL). This new group of companies brings together skilled service providers for a nationwide customer base of clients in the vehicle fleet management and motor insurance sector.