Awards / Recognitions

Current Recommendations

Recommendation Score: 8.1 (8.133)

The user 'Recommendation Score' (8.1 for Springfield Nursing & Residential Care Home) is calculated using a combination of the average of all ratings on user Recommendations submitted in the last 2 years, and the total number of user recommendations submitted in relation to the number of beds at the care home. The maximum Recommendation Score is 10. To see more about the carehome.co.uk user recommendations please click here.

CONCERNS;
There are no concerns with this care home at the present time; I have spoken to several of the patient’s representatives and they cannot find fault with the home or the running of it. Money is not expended on lavish brochures; it’s put to use where it matters in the care home.
GOOD THINGS;
On the day my Mum arrived at Springfield, she thought it was just like home but with added comforts such as variety of food laundry all carried out housekeeping as well as a very homely atmosphere, plenty of guests to speak and converse with activities to do on a daily basis, residential nursing staff, physiotherapist, a visiting hairdresser and chiropodist. A good sized, well maintained garden to admire and to sit out [weather permitting]. Meetings between patient’s representatives and the home are regularly organised, monitored and comments implemented where appropriate.
OTHER COMMENTS;
Since my Mum entered Springfield, family peace of mind has ensued, I know she has enjoyed the following: - regular medical checks, medication are regularly dispensed; a plentiful home cooked varied menu is provided, ensuring that food is consumed rather than ‘not bothering as it’s too much trouble’. At all times the guests are treated with dignity and respect, mixed with humour that makes it a home rather than a place for elderly to gloat over the prospect of their futurity. Communications between the home and the patient’s representatives are excellent. There are no restrictions on visiting whatsoever, in fact relatives are positively encouraged to visit and take part in any activities including partaking of meals when one is provided FOC .
In fact this care home can be summarized in three words:-
Caring; Circumspect; Compassionate.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by PJ Gilbert
(Son of Resident/Service User)
on Tuesday 8 April 2014.

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Melanie Bennett

Job Title: Group Manager

Joined: 2014

Description:

Our Group Manager, Melanie, has worked in the Care Industry for 22 years, starting as a Support Worker and undertaking training to progress her career to Registered Manager. Melanie is customer focused and has a passion for continuously improving service provided through staff development and quality systems. Melanie has an excellent understanding of older people and prides herself on good working relationships with care professionals and service users families. As Group Manager, Melanie manages both Springfield and Prinsted with the support of Deputy Managers and Emma, Home Services Manager.

Sarah Collins

Job Title: Deputy Manager

Joined: 2015

Description:

Sarah joins us as the Deputy Manager at Springfield Care Home with over 15 years experience within the Care Home environment, starting as a support worker and progressing her career to Deputy Manager. Sarah will be supported by Melanie to manage the staff team at Springfield and monitoring daily systems to ensure that the care provided is of the highest standard

Emma Bayley

Job Title: Home Services Manager

Joined: 2013

Description:

Emma has worked within the care home environment for over ten years and her role is to help anyone looking to stay in our homes, be it respite care or long term, saying “I feel privileged to be in a position that helps people at crisis point and assist with the smooth transition when moving into our homes”. Emma also looks after the housekeeping and maintenance teams in both Prinsted and Springfield, ensuring the home environment is welcoming and comfortable for our residents and visitors.

Sandra French

Job Title: Finance Manager

Joined: 2004

Description:

Sandra has worked at Springfield for over 10 years and deals with all financial aspects for both homes. Sandra has a wealth of knowledge regarding clients financial entitlements and is a huge support for residents and relatives.

Care Home Idol 2014

There are currently no Care Home Idol entrants who have performed at Springfield Nursing & Residential Care Home