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"The Segway Discovery Program is designed to bring a fun and interactive sightseeing experience to tourists through our streamlined processes and digital technologies," said Tony Ho, Vice President of Global Business Development, Segway Inc. "For tour operators, Segway Discovery provides a one-stop-shop package of marketing, transportation, multimedia and social sharing services. It provides the best touring experience for both sides."

The establishment of Segway Discovery signifies a strong commitment to the goal of global expansion. The long-term plan is to grow Segway Discovery into a global tour network, setting it up as a mobility-as-a-service network covering wide geographical areas, multiple transportation modes and quality-curated tour content.

Segway is extending an invitation to all tour and rental businesses to join the Segway Discovery Program and become part of its new network offering enhanced tour experiences. As a member of this network, tours and rental companies will not only be authorized to use the brand, but also be equipped with a suite of business tools, including a mobile App and digital equipment customized to enhance its operation.

It seems mostly to be a re-branded "authorized tour" program with some new technology.

I already use all the technology that I want to use (e.g., reservation system, wireless audio, release forms, photo sharing, reviews). I don't need Segway, Inc. to be in control of any more aspects of my business.

I've seen how many "authorized" tours train their customers. There are some good ones, of course, but I'll just say that a "training certificate" from another company means absolutely NOTHING to me. The only thing that matters is when I see the customer ride.

I'd be interested to know how they propose to do "multilingual voice narration" for a live tour guide. Anyway, I wouldn't allow any customer to go on a tour if they didn't understand the language in which safety instructions are given.

Lastly, I assume that membership to this program comes with a host of requirements - like that you give up 8% of your business to use their selected reservation system.

No thanks.

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Bob Velke
SegTours of Gettysburg, PA

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