Banks Gone Digital: Card Analytics - A Webinar on How to Use ‘Em

Credit and debit card transactions are one of the richest sources of customer analytics data in the banking and financial services field. But this data is commonly under-utilized. During this webinar, we will take a look at the value of card transaction data, and share some custom-built visualizations designed to help you:

Real time is rapidly becoming more important to retail banks. Payments, customer responsiveness, and fraud detection must all become faster. Powering them all is data in its many facets.

Join banking analyst firm Celent, and real time transaction monitoring and analytics company INETCO, as they explore real time’s current progress, its implications for financial institutions, and how banks should respond.

Digital and self-service payment channels have changed the way banks and customers interact. Less direct interaction means more reliance on “Big Data” for insights that will help you identify ways to better serve your customers, run more effective card programs and capture more wallet share.

Printec and INETCO invite you to attend a 30-45 minute live webinar, where we will showcase new technologies that will help your financial organization derive better value from customer transaction data. Learn how you can establish real-time insights into:

Can’t make the date? That’s ok. Contact Printec or INETCO if you are still interested in arranging a private discussion on how detailed transactional data can help you to predict next best product, identify customer performance problems, customize the consumer experience, competitively price card services and loans, execute targeted marketing strategies, and much more.

EMV is here, and we want your POS and ATM channels to be ready! During this webinar, learn how ongoing performance management and card analysis across all payments channels is helping financial organizations dispute EMV liability shift chargebacks, and answer questions related to:

- When are EMV transactions failing?
- Why are EMV transactions falling back to magstripe?
- Where are interoperability issues occurring on the transaction path
- What is the breakdown of my swipe, dip and chip transactions?
- Are EMV fallbacks due to fraud or caused by issues related to the card, payments switching application or terminal?
- When are EMV chip transactions taking too long?
- Why did response times change? Are transactions performing differently from store to store?

Credit and debit card transactions are one of the richest sources of customer analytics data in the banking and financial services field. But this data is commonly under-utilized. During this webinar, we will take a look at the value of card transaction data, and share some custom-built visualizations designed to help you:

• Improving fault management and the performance of end-to-end banking networks by offering a solution that can easily scale and capture data across all self-service devices and growing digital banking channels

COMPLIMENTARY WHITEPAPER OFFER

**All attendees will also receive the following ATM Marketplace whitepaper: It’s Not Just About ATM Availability. It’s About the Customer.**

All over the world, financial institutions are prioritizing omnichannel banking initiatives that will unlock new revenue streams and maximize customer banking engagement. For you forward-thinking banks and credit unions, we are pleased to offer the Banks Gone Digital webinar series.

The focus of this first webinar will be on tracking customer interactions to gain a better understanding of the cross-channel customer experience. Leave knowing how you can:

• Establish a single view into what services are being used and how customers are interacting across all banking channels
• Leverage operational data, cash movement data and customer experience data to quickly fix performance issues, analyze the customer experience and identify new revenue streams
• Determine customers’ wants and preferences through on-demand analytics

Join INETCO® as we unveil the “fan favorite” data visualization dashboards as ranked by ATM channel managers, regional managers and operations teams around the globe. Learn how these various teams are utilizing transaction data and on-demand data visualization techniques to improve internal processes such as:

ATM placement and profitability

Managing regional performance and customer experience

Cash management and utilization

Your opinion matters! During this interactive session, you will also have the opportunity to vote for your favorite dashboard. Register now, and help recognize the “People’s Choice” in transaction data visualization.

For any bank, payment processor or other financial institution concerned about the end customer experience, transaction data is your goldmine. Each transaction that travels across an ATM, POS, Mobile Banking, Internet Banking, Branch, Core Banking or Messaging Middleware environment can provide powerful answers to questions such as:

- What are customers experiencing?

- How are my networks, applications and third party service providers responding?

- What is the business value of each consumer transaction from a revenue or service perspective?

In today’s complex networks, electronic transaction volumes continue to increase, leading to some Big Data challenges. One transaction is often made up of sub transactions – many moving parts between a start point such as the ATM, and the end point, such as a host authorization. These moving parts could include things such as transaction switches, firewalls, service applications or host security models. When INETCO talks about transactions, we talk about all the Big Data collected on an end-to-end transaction path, correlated into one, complete transaction.

Transaction data is a goldmine, both to operations teams and channel banking managers. If you are tasked with delivering an amazing consumer experience, transforming this data into valuable insights has never been easier than NOW.

Join NCR and INETCO to learn about best practices for transaction management. Explore how the latest in Fintech innovation has made it exponentially easier to collect, correlate and visualize valuable transaction data across your complex banking environment. Leave this webinar knowing how you can harness the game-changing knowledge of where, when and how consumers interact within your multi-channel banking environment.

Managing big data is a challenge for anyone responsible for an ATM channel. Just how do you make sense of the seemingly infinite stream of information to gain much needed banking analytics and customer analytics?

Rather than spending days ‘mining’ data from sprawling, multi-vendor network infrastructures, ATM channel managers and data analysts can now use INETCO Analytics for ATM to see who is using which ATM, what kind of interactions they perform, and the quality of service they experience, all within a few clicks.

- We know consumer experience matters most to you and your business. But with so many self-service devices producing data, how can you possibly understand what it all means? Learn how we can help you make sure your self-service channels are meeting the needs of your consumers, all of the time.

- Application, network and third party service issues that affect critical consumer banking interactions are becoming more difficult to isolate in a timely manner. Learn how a real-time transaction monitoring and analytics solution will help you avert availability issues and quickly fix transaction slowdowns or failures anywhere within your ATM, POS or other self-service environment.

- Cash remains central to the consumer banking experience and ensuring the right amount is in the right place at the right time is critical. Learn how to automate and optimize cash planning and in the process release millions of dollars of efficiencies to the bottom line.