Most of these departments are centralised; meaning that their functions are carried out at the head office and decisions or results are then filtered down to the various zones then to branches.

Definition of “Department”
The Bank defines the meaning of “department” as a specialised functional area within the organisation or a division or unit.

The financial services provided are highly varied and mostly tailored to the consumer’s needs. These are: Investment Banking, Private Banking, Retail Banking, Mortgage Loans, Bureau de Change, Trade Finance, Corporate Finance, Treasury, Individual and Corporate current account, E-business.
Some of these services are initiated at the branch level while some are carried out at the zonal level and others at the head office.

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