Friendly service but they have messed up literally ALL of my orders in some way. Granted, I've only ordered online 4 times, but they are 4/4 right now and have always left me disappointed each time. I always order for two people, get 40 wings, split the flavors, and get a side of jumbo fries.
CONS:
- Always order 1 ranch/1 blue cheese and only receive ranch each time. Not even 2 ranches - just one.
- Wings are usually warm, though the sauce is typically piping hot!
- Their "mild/spicy/hot" gauge is totally whack and their Garlic Parm has almost no flavor at all. Just order anything BBQ - those have WAY more flavor and are truly described. If the description says "spicy" there is a 2/3 chance that it will be so mild that you just want to wash the sauce off and grab some katchup. Not lying. Almost did that with the Parm I ordered last night... I thought I was eating plain wings!
- Orders take a long time. I know I order 40 wings at a time and that can take some time, but waiting an hour or more for food is never fun. :-/
PROS:
- Great customer service. Every driver is SUPER friendly and seem to have a grip of the neighborhoods. I almost never receive calls asking which unit is mine. They have common sense and read the maps at the front of the complex. :)
- Wings taste great every time, despite the lackluster sauces. I've considered ordering plain wings and may do that next time.
- Cool Ranch flavored fries can pretty much be eaten on their own. Didn't need (or want) to put anything on them. SO good! Blackened Voodoo is great too.
- Ordered sweet tea and recipient (I don't drink tea) never has anything bad to say. He says it's great!
OVERALL:
- Will probably order plain wings next time and use my own sauces/seasonings.
- Haven't been disappointed with customer service as of yet. Always receive apologies, however, never any kind of consolation or discount on future orders due to store errors.
- Sweet tea is fairly priced if you don't feel like driving, but only comes in half gallons. • • •

Friendly service but they have messed up literally ALL of my orders in some way. Granted, I've only ordered online 4 times, but they are 4/4 right now and have always left me disappointed each time. I always order for two people, get 40 wings, split the flavors, and get a side of jumbo fries.
CONS:
- Always order 1 ranch/1 blue cheese and only receive ranch each time. Not even 2 ranches - just one.
- Wings are usually warm, though the sauce is typically piping hot!
- Their "mild/spicy/hot" gauge is totally whack and their Garlic Parm has almost no flavor at all. Just order anything BBQ - those have WAY more flavor and are truly described. If the description says "spicy" there is a 2/3 chance that it will be so mild that you just want to wash the sauce off and grab some katchup. Not lying. Almost did that with the Parm I ordered last night... I thought I was eating plain wings!
- Orders take a long time. I know I order 40 wings at a time and that can take some time, but waiting an hour or more for food is never fun. :-/
PROS:
- Great customer service. Every driver is SUPER friendly and seem to have a grip of the neighborhoods. I almost never receive calls asking which unit is mine. They have common sense and read the maps at the front of the complex. :)
- Wings taste great every time, despite the lackluster sauces. I've considered ordering plain wings and may do that next time.
- Cool Ranch flavored fries can pretty much be eaten on their own. Didn't need (or want) to put anything on them. SO good! Blackened Voodoo is great too.
- Ordered sweet tea and recipient (I don't drink tea) never has anything bad to say. He says it's great!
OVERALL:
- Will probably order plain wings next time and use my own sauces/seasonings.
- Haven't been disappointed with customer service as of yet. Always receive apologies, however, never any kind of consolation or discount on future orders due to store errors.
- Sweet tea is fairly priced if you don't feel like driving, but only comes in half gallons.

• • •

Respond

Response from the owner - a month ago

Hi there Michelle! We are very sorry that your orders have been messed up in the past! In regards to the spicy scale- unfortunately that is something controlled by corporate so we have no control over that )-: In regards to our delivery times- we are a very small store and work hard to get our orders out in timely manners, we appreciate your patience! There are occasional times in which our deliveries take nearly an hour or more and we apologize greatly for that. We never like to keep our customers waiting. Should something be wrong with your next order, we will be happy to give you credit for future orders. We aren't sure why no one offered you credit in the past! We're glad to hear you've had satisfactory experiences with our staff and appreciate all of your feedback (-: Have a fantastic day!

Food is good, but every time you place an order - it's nothing but a hassle. They never know where to go, or you have to go meet them. What's the point of delivery if they can't deliver it. Assistant manager is no help acts like a kid, asked for the manager or general manager at least 10 times, but he couldn't give out personal info. Wasn't asking for personal info, asked for work info. What a waste of time. Tell the deliver guy, he won't be getting his $4.00 tip anymore. • • •

Food is good, but every time you place an order - it's nothing but a hassle. They never know where to go, or you have to go meet them. What's the point of delivery if they can't deliver it. Assistant manager is no help acts like a kid, asked for the manager or general manager at least 10 times, but he couldn't give out personal info. Wasn't asking for personal info, asked for work info. What a waste of time. Tell the deliver guy, he won't be getting his $4.00 tip anymore.

Order took a much longer than expected time, leaving me sitting in that wretched building for 15 minutes. Once I got home and tried the burger, it was absolutely terrible. Overly greasy, and unsatisfying. Not to mention how over priced their food is.

The food is fine for what it is, but the customer service at this place is terrible. They messed up my online order, TWICE, and the second time tried to convince me that what I had was what I ordered (which it clearly wasn't). It's not worth the hassle.

Respond

Response from the owner - a month ago

Hi Carissa, we are sorry to hear about your unsatisfactory experiences with us! We are always working to improve and greatly appreciate your feedback.

mm I love their wings, fried pickles, wedge fries, and burgers. perfect stop to get all your munchies. a lil on the expensive side but it beats eating sh!tty wings at beef o bradys or any other bar in gville imo.

A Google User

4 years ago

This place is great and affordable when craving some wings. They usually have great deals that worth the price.

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