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Your Dyson has A clutch unit this engages the brush roller when you pull the handle back to vacuum.

Check the clutch control knob which is at the bottom left side of machine looking from the front. It should rotate to drive position when handle is pulled back.

If it doesnt turn the knob by hand to drive & try the machine.

If you still have no brush rotation after doing all this then UNPLUG machine from mains supply.
Now lay machine on its side & remove the sole plate, This is the cover over the brush roller.
Turn the 3 plastic screws to unlock postition & lift sole plate off.

Now try to yurn brush roller using your hand. It should turn freely if it is difficult to turn look for any foriegn object obstructing the roller.

If no obstruction found then remove the brush roller from the machine & check the bearings in the ends of the brush roller one or both may be siezed up if they are then new brush roller will solve the problem.

If bearings are good then either the clutch is faulty or the second belt which goes clutch to motor has snapped & will need replacing.

It is difficult to fully explain the clutch removing procedure,But there are service manuals available for these repairs at this sitehttp://dysonmanuals.llc.nu/

Yes I had the same problem on my animal Dysom. There is a button on the top of the dysom that turns the cacuum on. Right beside that button is another one that turns on and off the brush!!! Good luck!!! I accidently one day bumped that button and couldn't get my brush to work but after troubleshooting it, that was my solution.

It MAY be a clutch issue. I had a similar problem with my DC07 Animal recently a posted a solution elsewhere on this site, but here's the summary. To reset the clutch on my model, recline the vacuum, turn it on it's side and slowly change the carpet/bare floor knob from one setting to the other about 6 times. This apparently reset the clutch and now it works fine. You may also wish to call DYSON. They're very helpful and walk you through troubleshooting before recommending servicing. Their number is 1-866-693-9766. They'll need your model and serial number (located on bottom of uinit).

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Related Questions:

If your DC21 Motorhead doesn't seem to be picking up as well as it should be, you may need to wash the lifetime pre-filter. In normal use this should be washed at least once every 3-6 months using cold water without detergent. Allow at least 12 hours for both parts of the filter to dry completely before replacing them in your machine.

If you'd like some further guidance from our experts after giving this a try, we're happy to help. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

I am very sorry to hear about this issue with your DC21 cleaner head. We would appreciate the opportunity to speak with you directly to troubleshoot in hopes to resolve this unfortunate matter as soon and efficiently as possible.

At this time, please contact our US Dyson Helpline toll-free at 1(866) 693-9766 or our UK Support colleagues at 0800 298 0298. Thank you very much for your time.

I am sorry to hear about this issue with your DC21 cleaner head. We would appreciate the opportunity to speak with you directly to troubleshoot and resolve this unfortunate matter as soon and efficiently as possible.

At this time, please contact our US Dyson Helpline toll-free at 1(866) 693-9766 or our UK Support colleagues at 0800 298 0298. Thank you very much for your time.

Hi there,I am sorry to hear you are having difficulty with your DC21. Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filter needs washing or your machine is blocked. However, after 1-2 hours the machine has cooled and can be turned on again. If your machine cannot be turned on and over two hours have passed since it initially shut down, please call us so we can provide further assistance. We can be reached at 1-866-693-9766 in the US or 0800 298 0298 in the UK. Best wishes,Jessica

If you're still experiencing issues after doing this, it's probably best if you get in touch with us directly so we can provide further assistance. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).