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Shopping Guide

Viens Voir Shopping Guide

We want your shopping experience at Viens Voir Homewares to be simple and enjoyable.

Each of the products has detailed information and every effort is made to display the products as accurately as possible. Colour representation may vary according to your computer’s settings. If you have any queries please don’t hesitate to phone 0410 506 758 or contact us by email at enquiries@viensvoirhomewares.com.au

What happens if a product is out of stock?

If a product is out of stock we will let you know and give you our best estimate as to when it will be available. You will also have the option of an exchange or a refund.

How do I pay for my purchases?

At present we have two methods of payment:

Using your Visa or Mastercard at checkout or selecting the Direct Bank Deposit and depositing funds.

Is the Viens Voir Homewares site secure?

The website is protected by World Secure Systems. All information sent to Viens Voir Homewares is encrypted and transactions are secure, private and tamper - proof.

Delivery

When will I receive my order?

We will make every effort to process your order within 48 hours and it will be shipped as soon as payment is received.

Orders are shipped to you by Australia Post using Registered Mail or by courier. The delivery must be signed for. If there is no-one present to sign for the delivery, a card will be left in your letterbox and the goods can be collected from your local Post Office.

Can I arrange for my order to be delivered to a different address?

If you would like your order to be sent to a different address simply fill in the desired Shipping Address after completing your details in the Billing Address.

What is the cost of my delivery?

Delivery is a flat rate of $12.00 per order within Australia. Overseas delivery is available. Please click on the overseas option and we will contact you with shipping costs.

Returns

Customer Satisfaction

Viens Voir Homewares stocks products of the highest quality. All shipments are closely inspected before being sent. It is important to us that you are completely happy with your purchase. If this is not the case, please contact us and provided the goods are unused, unwashed and in perfect condition we will offer an exchange or refund.

How do I return my purchase?

Email us on the Contact Us Page giving your reason for the return. We will email you with a return address. Items need to be returned to us within 7 days of receipt and include the original invoice. Once the goods have been received we will authorize a refund or organize an exchange, minus the cost of delivery.

Gift Wrapping

Viens Voir Homewares is pleased to offer complimentary gift wrapping. If you would like to send a gift, for the small cost of $3.00 we can write a hand written message on one of our gift tags and send your gift directly to the recipient. Just write the message in the box at check out. This is a wonderful option for those of us who would like to send a gift to someone who we may be unable to see or as a surprise for someone special.