Keywords / Skills : Regular/Senior Java Developer, Kiev

Luxoft is starting new project for a worldwide market leader in energy transmission and distribution. The product will be an implementation of energy market solution for for Scandinavian Energy Market.

This solution will allow Energy operators to run energy wholesale marketplaces and power exchange where traders, energy producers and energy distributors trades energy and related services. This solution is an IT system that is running on Linux, JEE platform and SQL databases.

Agile development team is located in Kyiv with Product Owner/PM from client's side in Paris.

About Company

Luxoft is a global IT service provider of innovative technology solutions that delivers measurable business outcomes to multinational companies. Its offerings encompass strategic consulting, custom software development services, and digital solution engineering. Luxoft enables companies to compete by leveraging its multi-industry expertise in the financial services, automotive, communications, and healthcare & life sciences sectors. For more information, please visit the website.

Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.

Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.

New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases