Starting off was great, due to only taking calls for one contract. Training was great for some contracts. Other contract there was no good training. You teach yourself as you go on those contracts. Best advise you'll get is to ask other Service Desk Analyst. Once you're on 3 or more contracts, it gets stressful. Great job if you're wanting a job for less than 6 months.

The job itself is not particularly difficult when compared to jobs of similar or even less pay. however one could find it mind numbing after a time.

You may find them to be inflexible with schedule changes as well but it is only an immediate thing, given proper notice and time to prepare the management is excellent at accommodating and communicating.

Pros

Excellent managment, good pay comparatively to the work load

Cons

Mind numbing support calls to users that are simply uneducated on their roles, honestly like all IT work. so just a con of the field.

It's like being in high school all over again. Drama everywhere.You can never get a Monday off, like ever!Lack of help when it comes to having questions about your job.Customers you speak with are very rude even though they are calling you for help.Worked there for 2 year and don't miss it for a second... It's a good starting hob I guess, but don't stay longer than a year. The company is always loosing contracts, so who knows how long they will even keep the doors open, they do lay offs in the beginning of the year... At least the 2 years i was there.

Mgmt will work you to death. You will take 3 or 4 contracts for no increase in pay from hire date. No standardized training - you sit with someone, overhear their calls. 3 or 4 days and you're on your own. "It's your job to take calls" Mgmt does not know your name - you are a body in a chair. If you complain or disagree, your hours will be changed, pay will be changed, duties will be changed and if you don't like it "there's the door."

Pros

Good starting pay

Cons

Poor Mgmt, Employee Morale is Non-existent, no opportunity to advance, No training, no job security, you will not be acknowledges at this company or thanked

Company had a unified vision from top to bottom on doing whatever it took to make the client engagement successful and keeping the clients happy. This unity of vision fostered a very CAN-DO attitude among the entire staff. Typical pitfalls such as infighting, pettiness, and finger-pointing did not exist at any level.

Fun and supportive place to work with enough challenge and variety to keep me happy

unspecified (Current Employee) – Albuquerque, NM – July 20, 2017

Of all the places I've ever worked, I think UnityBPO gives people starting out in their careers a place to start building their resumes. Hard work is not only appreciated and recognized but leads to advancement, and the company has a tuition reimbursement program so that people can build their skillset. To me, the work supporting healthcare professionals and helping them help patients is also rewarding.