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This hotel just lived up to an average rating and that was allowing for the India factor. The problem was you found yourself offering excuses for little things that should have been better.
We booked the hotel because of its position, that gets a big tick, this probably is difference between average and poor to me. You literally went out...
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Thank Steve P

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sunil34317, Manager at Bright Heritage, responded to this review

Dear Valued Guest, Namaskaram from Holtel Bright Heritage Kochi!!
Thank you for taking the time out to share your feedback regarding your recent stay with us. We are glad that you have had a comfortable stay and that you have appreciated us in terms of the services provided by us.
Up on receipt of your constructive feed back we have...
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