Ability to establish and maintain effective working relationships at the management level across functional groups and business units. Adeptness to influence the thinking of, or gain acceptance from, others in sensitive situations, using influence and preventing damage to the relationships

Strong capacity to communicate the function’s vision and the department’s direction and set aligned goals. Provides resources and creates systems to measure results.

Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business Ability to travel intermittently

Requirements

Identify & implement the most effective methods to measure quality among various levels and roles throughout the ETLI Contact Centres, i.e., call monitoring, dashboard reporting, and performance trending

Partner with training to ensure QA participation with new programs, new hire classes and recurrent programs. Partner with Hospitality Support Leadership with regard to continuous improvement initiatives.

Company Description

i tech solutions is a leading recruitment, staffing and IT solutions provider based out of...Mumbai Maharashtra(India),having a robust, well established IT consulting & Executive search division providing time efficient & cost effective Business and people management solutions.Read full description