Why is my order still unconfirmed even after I paid?

Orders paid with cryptocurrency will expire if the payment is not completed within given time frame. If you made payment within the given time frame, please wait a few hours and check your order status again. Processing time is needed. When payment is received, the status will updated to paid and valid.

USD wire Payments

If payment is made with USD wire transfer, please upload the proof of payment/TT transfer slip on to our website. It takes 3 to 5 working days for the funds to reach us. Sometimes, it may take a longer time, depending on the bank you used.

Check with your bank to confirm if the funds have been transferred into our Bitmain bank account. If your bank has confirmed that the funds are transferred and received but the order still shows unpaid after a week, please write to us using your bitmain.com ID email with the following information.

- order ID:- account name (name from which the funds were transferred from, either a person or a company)- SWIFT message (please request this from your bank):- amount of your payment:

Do note that if any information is missing/wrong, we may not be able to track your payment and orders may be held/cancelled.

This message is regarding order ID 0012017080204172 and 0012017080304651

I have paid you via T/T for both orders and the bank proof has been uploaded to your website for the first order but for the second order, the website was out of service and when i got access, i found that my order was expired.

So, i have problems for my both orders while i transferred money via T/T.

Hi, I have made the payment on time last week on 2017-08-03.Bitcoin Payment has already sent last Thursday but my order status still appear unpaid and expired. Could you kindly update what is my order status. It is been a week now but my order still unpaid.

Blockchain shows that my payment has had 1199 confirmations at the time of writing this message. That means it is safe to assume my Bitcoin has arrived at the given Bitcoin address by Bitmain when I placed the order.

Kindly update my order status. Thank you for your cooperation and understanding. Please contact me for the completed details.

Best Regards,

***update 14/08/2017

My status of Bitcoin Payment is change to PAID. It takes 11 days to become PAID. Dont worry your payment will get updated and it will takes times to get through. Please submit a ticket and be patience.