TMWSuite Software

TMW suite is an on-premise and cloud-based transportation management system for an end-to-end transportation process. It includes order entry, dispatch, rating, invoicing and settlement, maintenance, accounting and real-time management reporting. The order entry module allows users to record information through a single screen, such as pickup location and scheduled pick-up and delivery times. Trip distance and estimated delivery times can be calculated and the dispatch module can be applied to truckload, LTL/crossdock, brokerage and drayage.

TMW suite reporting features provide a range of pre-defined report templates that allow users to create reports as per the business needs. This provides information from driver utilization to monthly financial statements and maintenance activities to have a visibility over the system. It integrates with third-party applications such as Microsoft Dynamics GP accounting.

It is useful for asset-based, asset-light and freight brokerage transportation service providers. Support is provided via phone and email.

It is very quick to Learn and Deploy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Appian evolves quickly, with notable enhancements every quarter. Even with these quick releases, their quality control is second to none. Internally, Appian develops their product using their product. This to me demonstrates their commitment to the product and also the efficiency of the platform.

Cons

There are some limitations in the UI. However, this is the nature of the beast when you have out of the box responsiveness like Appian does.

Code Less and Deploy in second

Ease-of-use

Functionality

Product Quality

Customer Support

N/A

Pros

Ease of integration to legacy data and systems, with no additional coding required for different UI experiences.
The modern Tempo UI is clean and responsiveness is built in. You build the UIs once and they render perfectly on virtually any platform.
Speed of development and power of the tool to integrate with other platforms.

Cons

No cons while exploring website but the monotone colors users are used to more pop.
Make it more smooth so it is easy to handle.

not for fast paced work environments

Ease-of-use

Functionality

Product Quality

Customer Support

N/A

Bottom line with the software is:-
if you running large amount of fleet, booking large amount of freight, fast paced work environment where each operator constantly on the phone multi-tasking between 1 – 3 monitors/computers. I would never recommend it. This will change your attitude as the software will decrease your production ability. It’s made to make you Serve it.

if you small operating company with small amount of fleet, and if its priced right for you, I would recommend it.

Pros

visual.
colorful.
Teach extra high level of patience.

Cons

Slow Motion.
Excessive unnecessary technical errors.
Excessive amount of steps.
Cannot utilize the software to serve YOU, the Software utilize YOU to serve it. “It’s like creating the beast that have no control over it”.

You get what you pay for

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are looking for a program that gives you the basic, then this is it. Reports a basic and limited but if you are able to get everything in order from the get go then you will be good but if you don't start out on the right path it is hard to get things straight.

An overall necessary tool for route optimization

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our company transferred from Paragon to this tool about 2 years ago and it is a nice tool to have. We use this a lot primarily in route optimization solutions design.

Pros

A lot more functionalities than other routing tools
Can deal with complex solutions, including layover routes

Cons

Expensive
Hosted remotely on TMW server, so very slow in motion and frequently crashes
Not user friendly at all.. and a lot of the settings are very confusing or not working properly when complexity level elevates

Software for the future stuck in the past

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

A 32 bit single threaded application based upon Borland code written in Powerbuilder that needs as much CPU cycles as you can give it just to run at a normal pace. The UI is confusing, boring, and does nothing to lead a dispatcher from one logical point to another. Because they are trying to sell to every tyupe of trucking out there, it performs equally poorly for all, and requires a year of consultants tweaking it for your business- a process I believe they do to generate revenue per hour.

Pros

It ties into the accounting software and imaging software.

Cons

Every other aspect of this is bad. It takes users a year to learn it. If you want your dispatchers to stay on paper give them this. Tech support is slow getting back on issues.

Advice to Others

Get McLeod or anything else.

Jon from Idaho Milk Transport
Specialty: Food & Beverage

July 2015

July 2015

Will make a person throw computers out windows,,,glass windows!

Ease-of-use

Functionality

Product Quality

Customer Support

N/A

Likes Best

I don't believe I like anything at all about this program

Likes Least

Having to put the date and time for a function in 4 different places for each function. If each load has only three stops you have to enter times and dates in 12 different times. this adds up to lost revenue having to pay for all that time adds up at the end of the year

Recommendations

This program is very time consuming and aggravating to use. It often rejects commands for reasons that make no sense. Then you have to spend hours digging through every load a piece of equipment has done for the last month and fix a time conflict on a load that's already in billing and you cant alter the load!!! I guarantee people will get angry and quit a job out of sheer frustration. I know I would like to. If the company I work for wasn't as awesome as it is I would put up with this.

Barley adequate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Support

None that I have figured out today, about as bad as Mcleod.

Pros

They offer a hosted solution and have an *expensive* but semi integrated add on CRM module. Most legacy users are still server/premise based however. Their tech support gets an 'A' for effort but 'F' for functionality and follow through.

Cons

Very antiquated, this technology has been around since the 80's, nothing *cutting edge* about TMW, and their suite application requires a dozen modules that are each a stand alone program. So you need 4-5 different applications/modules open at all times to do you job. Buggy, has daily glitches that require you to duplicate your work.

Review Source: Capterra

Matthew from FLS Transportation

January 2017

January 2017

TMW Systems - the review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Support

We use the TMW System in my office for our operations team and I cannot say it is the best but it is more than adequate overall.

Review Source: Capterra

Angelo from Laser Transport Inc.

January 2016

January 2016

very poor software service/support level

Ease-of-use

Product Quality

Customer Support

Ease-of-use

Usability

Product Quality

Quality

Support

Since joining the Trimble group, trying to access service for software glitches is next to impossible, even though our software support fees have always been and continue to be paid up to date. The responsiveness is mired in many layers of administration and the lack of sufficient knowledgeable staff to handle software issues. Case in point, I advised them of a software issue in November and I am still waiting for some one to address the issue. Jan 15, 2016. Rated customer service at one star because no stars was unavailable.

Review Source: Capterra

In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 680-2046