Full Time Collections Agent (Current Employee) – Newmarket, ON – 3 July 2016

Very fun place to work. Coming into this job, I was expecting it to be a 'for now' job, until I get enough experience to get in to a career that I wanted. I've now been working here for 6 years. The management are amazing in knowing you have a life outside of work and if you have to leave for an emergency, they will allow it as long as you make up the hours before months end.The best part of my job is honestly knowing that I'm making a difference in some ones life. Helping someone get back on track with their finances is really a good feeling. On the other hand, the hardest part of my job are the customers that I'm not able to help out as they may not meet the criteria for our programs we offer. Having to tell someone that I'm sorry, I cant help you at this time is heartbreaking.

Great flexibility to choose your own schedule. Co-workers are great and everyone has a mutual understanding on how stressful the job can be. Unfortunately, the salary and commission structure is on the lower end of the collection agency spectrum and management has a strong tendency to micromanage.

 Handling a high influx of in-bound and out-bound calls pertaining to the reconciliation and collection of delinquent and over limit accounts. Followed up on delinquent customers and managed collection reports. Superior negotiations and convincing skills and excellent tracking qualities. Interpreting from English into Farsi for our Farsi speaking customers. Managing all customer inquiries and utilize probing skills to identify customer needs. Maintain fiscal records by reviewing and processing invoices. Troubleshooting and resolving all customer satisfaction issues.

The only upside to this place is that you get a garunteed 40 hours, it's a good inbetweener job until you find something better or even a winter job, and most of the co-workers are great friendly people. The management at the place is beyond terrible they offer no insight on how to achieve better work results, they have there own agendas, they are very shady and two-faced, they will never hold themselves accountable, there's not one leader at the management position. The salaries are terrible for the work they expect, when asked about why they don't pay more there reason is that they put money into renovating,games room, etc. Any complaints you have will not be heard by HR or any member of management , more times then not if you stand up for yourself they'll end up building a case against you resulting in termination. Not all of them but most are rude, unapproachable, belittling, and arrogant but there are a small handful that are the complete opposite and are great people to be around. They keep you in the dark about everything pertaining the company , one day there expanding the next day there firing people to downsize, there's very little job security, you constantly have to watch your back. It's a very high school-esque environment in terms of gossip, and how they treat people of which are ADULTS. You get judged on certain metrics depending on portfolio some of which are completely out of your hands to be able to control, whether you give 100% effort everyday or give 5% everyday is something different , there is little direction or guidance as mentioned earlier the managementmore... or "tl's" as there called have no idea what there doing and often times are asking the agents what to do. Theres no personal vendetta against this place or anyone in it in case that's what anyone reading this is thinking, it's just an honest opinion based off of what I've seen and experienced in this place of which other agents past or present can surely attest to.less

working on the phones with clients for Walmart Rewards Master Card. very stressful having to take on peoples hard situations with not putting any of your on emotions into it. Not enjoyable to be inside all day on a chair taking in stress in my opinion. I learned life is hard and nothing will be given to you, and that most people are in debt. The best thing about this place was the people very friendly and everyone is always trying to be optimistic.

a typically day will be arrive on time. log in to your computer on that, which they are very strict on. then the calls are dialed automatically, and you may have inbound or outbound calls. i have learned quite a lot working there. they provide a complete training as a credit operation agent. the co-workers are very nice there, one of the most attractive part for working there. the hardest part will be making your own decisions according to the situation. because every phone call is different.

Similar to any collections environment, Continuously making outbound and taking inbound collections calls. Negotiation as much as allowed to help the customer relieve their debt. Always in competition with fellow employees and teams, however the team aspect is very much emphasized and acknowledged.

Allied International Credit likes to work it's staff to the bone for just over minimum wage. The hours can be flexible depending on your department and manager and the benefits are decent, however, the job has absolutely no room to move up in the company and when there is it is based off of favouritism. The management is a joke, they try to guilt you in to doing their jobs for them. the people are nice but overall the experience is hardly to die for.

Working at Allied International Credit was an amazing experience. I am very upset with the fact that I had to leave Allied because of personal issues but if I had the chance again I would most definitely apply for a job again.

Everyday was pretty much the same. Same friendly and fun people, but the people we encountered on the phone were always a surprise. When you got frustrated or upset and didn't know what to do, the managers were always there to help.

Very good company to work for. It teaches you a lot about your finances and how the credit bureau works. The management in some departments is VERY bad. Co-workers are fun and enjoyable to be around. This is a sit-down-at-your-desk-your-entire-shift type of job which is suitable for some, not so much for others. The turnover rate is extremely high as collections is a very iffy business. Allied hires EVERYONE, as long as you're competent. The pay sucks and the commission is only good if you work in certain departments. Apply at your own risk.

Not a bad job a lot i have learned from allied international credit, About financed the ( Fair Debt Collections Practises Act.) FDCPA.Met alot of great people also is its a very good work environment with all the new people you meet.

The hours suck. You work in a high school like environment where all people do is gossip, and people are extremely two faced. The management is exactly like the regular employees, except they butt-kissed a little more than the regular employee to get where they are.

Allied provided the skills I needed to be able to talk to any individual and definitely allowed me to be a better negotiator. The people working were great to hang out with but I wouldn't want to work here for more than a year.