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No Worries Mate Policy

No Worries Mate Policy

GadgetMania's “No Worries Mate”

7-Day Change-of-Mind Return Policy

We offer a 7-Day Change-of-Mind Return Policy in addition to your Statutory Warranty. If for any reason a GadgetMania customer is unsatisfied with their purchase they can contact us within 7 days of receiving delivery, and organise to return the product and receive a store-credit refund; subject to the terms and conditions listed below.

The “No Worries Mate” policy listed below is not designed to deal with warranty claims. If you have received a damaged or faulty item* then you need to make a warranty claim, please see Warranty Policy for warranty claim procedures.

* Faulty Item/Statutory Warranty = Purchases that do not meet merchantable quality, fitness for purpose, or match their description.

Terms and Conditions:

In order to be granted (request) a refund under these terms and conditions, the customer must notify GadgetMania via the 'Contact Us' link on our homepage within 7 days of taking delivery of the item/s.

The 7-Day period will commence on the date that the customer accepts delivery of their GadgetMania product/s. Where there is no proof of delivery, this date will be assumed to be 3 business days from the date of dispatch of the product.

The GadgetMania product/s must be returned within 7 days of requesting a refund under these terms & conditions.

The product/s must be returned in accordance with the “Refunds and Returns” section of the GadgetMania Terms & Conditions.

The item/s must be returned:

in the original packaging,

with all included accessories, and

in a re-saleable condition.

Customers must return the products for which they are seeking a refund at their own cost.

If they are unable to find a way to return the products, GadgetMania will organise a courier to pick up the products from the customer. Where GadgetMania organises a courier to pick up the products, the customer will be charged the same amount as the Delivery Cost listed in their order, to cover the cost of returning the products.

Where item/s were ordered under “Free Shipping” promotions, the return delivery charge will be equal to the current website delivery rates.

After receiving the returned GadgetMania products, GadgetMania will assess their eligibility for refund under these terms & conditions. For eligible returns we will issue a refund as soon as is reasonably practicable and the customer will be notified via e-mail confirmation.

Where a customer requests a refund in accordance with these terms & conditions, the refund will be processed by issuing GadgetMania store-credit in the form of a Gift Certificate or Reward Points.

The refund granted will be for the full amount of the purchase price in store-credit, minus the Delivery Cost (as specified in the customer’s order).

Where item/s were ordered under “Free Shipping” promotions,GadgetMania reserves the right to deduct the cost of delivery & shipping from the total refund amount.

For Electronics, Computer & IT Category products an additional 10% restocking fee will be deducted to cover dispatch and return labour costs.

The customer must comply with the directions of GadgetMania staff in order to facilitate a refund. If any of the money back guarantee requirements are not met, then the return will be rejected. Rejected returns are to be collected by the customer within 30 days, after which we will dispose of the item.

Restrictions and Exceptions; Due to copyright laws and hygiene issues the following products are excluded from this policy:

(Note: These excluded products are still guaranteed under the Warranty Section)

Food, Beverages, Plants, Flowers, & perishable products

First Aid products, Medicinal Items, and Dietary Supplements

Swimsuits & Undergarments

Manchester Quilt and Sheet Sets

Body Jewellery (This includes all items within the “Jewellery” sub-category)

Toys for Tots

Factory-sealed sports collectible sets

Any CD, DVD, VHS tape, software, video game, or cassette tape that has been opened or taken out of its plastic wrap

Wholesale Products: No partial case pack returns will be accepted. The product must be returned in the original shipping pack with all individual items unopened.

Computer Hardware and Printer Inks & Toners

Furniture

Any non-standard items sourced specifically for you

other select items, as noted on the product description page.

GadgetMania reserves the right to make changes to the “No Worries Mate” 7-Days Change-Of-Mind Return Policy without prior notice.