Important Advice: Over 90% of technical support requests are in some way related to graphical bugs or graphics accelerator problems in general.

These problems may be manifested differently on different hardware and different PC configurations. Examples include:

the screen turns black instead showing the game, or

there are weird colorful artifacts and flickering geometry on the screen, or

the game immediately shuts down with a Prism3D error, or

the game may display a dialog stating:
"We are sorry, but the operating system failed to provide the window to render game graphics in." The game subsequently crashes with a Prism3D error, or

the game runs for a few minutes, but then crashes or hangs the computer

In most of the cases, it helps to simply update your graphics accelerator drivers. Graphics accelerator companies frequently update the drivers with bug fixes and performance enhancements, so all of your applications should benefit from the upgrade. Updating DirectX is not enough! DirectX is only one half of the graphics system, display drivers specific for the hardware inside your computer are the crucial component that is driving the 3D graphics output!