Really appreciated the cribs provided (we traveled with twins). Great touch on the bag and goodies for the kids. The pools were amazing, and the outdoor movie really added a nice touch. Unfortunately the room we booked did not have a fridge to keep toddler necessities cold. We obviously booked a business room, evident by the available mini bar, instead of the themed family rooms, but it was still disappointing about finding this out until after checking in. Surprising considering all the kid-friendly advertisements, but did not take away from our experience.

Okay 5.7

Jul 2015

The beds were comfortable.
The kids had their own TV. I booked a room w/ 2 queens, but upon arrival was given a room with a king and queen sleeper sofa. The small refrigerator was locked. I guess they didn't want us to steal bottled water and a candy bar? Even though they had my credit card. I called the front desk to request a blanket and ask about wifi. She said she would send me an email to get complimentary wifi and have a blanket sent up. The email never came and I went downstairs to request the blanket again. From what I heard, we got the last blanket. For the most part I felt like I was being treated like a second class citizen. We won't be going back.

I only paid $70 for two nights which felt like a steal. The pool is great and its a very nice hotel by appearance. You do have to pay for the breakfast but with all the great areas to eat nearby you dont need to worry about that. Very close to a mall and whataburger and in n out are short drives if you want a late burger. One of the elevators did not work properly. But many elevators can be used. I also felt like the pool closed a little early considering at night it had beautiful lights that iluminated the pool. Could have been very romantic- but since it closed so early it felt somewhat pointless.

Mediocre 3.1

Mar 2017

The lobby When I got to the hotel they didn't have my reservation. Everyroom was booked and every hotel was booked. I had to drive back home to Houston 3 hours away. They kept my money for 8 days. I used kayak to make my reservation not the hotel.

Tge staff were very helpful and attentive. The pool area was dirty and I got bitten by what looked like bed bug bites within minutes of sitting on the pool furniture. So I was totally on edge the rest of the night.

There was construction going on, but this hotel served its purpose and more. The beds were conforable and an overall great selection of channels to watch on two different different. Rooms were very clean and breakfast was good.

Okay 4.0

Apr 2016

They were remodeling DEMOLITION. Power Jack loud from 9 am to six pm. LOUD and could not sleep late. DUST all over. This was a get away weekend to rest for us. POOR POOR POOR

The young lady in the morning was very helpful and was glad to see that they had a laundry room available

Mediocre 3.1

Apr 2015

The nice guy at the front desk in the middle of the night and how his customer service was. In the morning the staff was banging on my door yelling at the top of there voice that i needed to wake up and that my "my people" were trying o get ahold of me, and i need to get up soon becacuse checkout time was soon. also the a/c was very noisy and carpet was very nasty !!! dont take your socks off!!!!

Way cleaner than other area hotels at this price point. It's an older building, but the area is clean and safe.

Okay 4.0

Mar 2015

I notified the front desk that the coffee maker had the wrong coffee pot in it on my first day there. It was never corrected. i had to hold the coffee pot up to get the brewed coffee to come out. It was too small for the maker. Also the bed had a metal bar sticking out about 3 inches. At least it had a plastic cover on the end otherwise I would have sliced open my ankle as I have had happen at another motel chai.

I booked this hotel for an Anniversary weekend getaway with my husband. We were on a budget, as it was our only getaway without the kids this year. If you're looking for a decent place to sleep that's safe and clean, THIS is it! I paid $80 for 2 nights!! Well worth it! No its not a luxury hotel, but I've paid double and triple this price for a room and gotten the same quality. The location was easy access to restaurants, 6 flags, and a 15min drive to the Riverwalk/Alamo.
My only advice: do not follow your GPS to the hotel. There is interstate construction and the exit is closed. Take the Dezavala exit and get on the Frontage road, hotel is about 2miles up.

Mediocre 3.1

Feb 2017

Nothing!!! You could smell drugs as you walked by rooms and guys would sit in the hall just staring at you. We had a child with us and I didn't feel safe at all!

Had good customer service and room clean with no issues At 2am someone came knocking crazily at the door of course didn't answer,but was very scary

Good 6.2

Dec 2016

Fast service, friendly staff, easy to find, lots of stores nearby, close to hospitals, good for price, pet friendly, comfortable beds. Room wasn't clean: dead cockroach on floor, bed sheets were stained and shower looked a bit stained, cigarettes on floor outside, didnt seem like a safe location, building needs an update. I got 2 key cards and 1 of them never worked even after being activated again.