Stuart Bowden (IBM UK) and Sampath Sriramadhesikan (IBM US) contributed to this article. Introduction APAR IZ88552 brought about some functionality in Maximo to handle email with a content type of 'message' (i.e. RFC 822 content). Two-and-a-half years later is not too late to clarify what this feature entails. Maximo, nor the JavaMail API, are capable of encoding or decoding proprietary message formats. The Outlook message format is a proprietary binary encoded format. 1) The value of the... [More]

Email over SSL is new in IBM Maximo 7.5.0.3 . For the second installment, please see Email Listener Communications via GMail - Part II: Configuring SMTP Over SSL . The article Lifting the Hood on JavaMail Communications may prove useful for troubleshooting connectivity problems. Create an Email Listener Using the out-of-the-box workflow process (LSNRBP), an Email Listener is created and activated which connects to the GMail pop server using pop3s. Fire Up GMail and 'Talk' to the Listener Our Service Request user is having printer... [More]

Introduction In this short article we'll cover the mail.debug property which can help isolate e-mail related problems, specifically those that may occur during communication between the JavaMail API and your corporate (or test) e-mail server. The JavaMail API is part of the J2EE stack of libraries provided by your application server and the MXServer uses it for sending (SMTP) and receiving (POP3, IMAP) e-mail. Note: If you give this a try, please do so on a non-critical test system because, as is typical of debug functions, the logging is... [More]