If you haven’t had to undertake a residential or
commercial glass project, such as replacing windows in
your home, or installing glass
doors or cabinets in your office, you may not have had to consider what to look
for in a glass company before. As with other construction or renovation
projects, the process can feel daunting and the idea of finding the right
professional for the job overwhelming. The good news is that finding a glass
company for your current project, and ideally any glass work to come, is
simple.

Look
for skilled, professional teams

Just as not all glass projects are alike, not
all glass companies are the same either. There is a range of glass work out
there, from window repair to shower and bath enclosure installation to auto
glass to large custom glass storefronts. Glass work in some ways is only
limited to the customer’s imagination and the skill of the professional team.
It is important to look for a glass company that has experience in your type of
project and can provide examples of previous finished products. It is also
important to consider the glass company’s skill in the operational side of a
project. After all, unless it is a very small project, they will not simply be
installing a pane of glass – they will be running a job site that must meet
safety requirements and other regulations, and some projects may require
assistance with insurance claims if you are replacing damaged glass that is
covered in your policy. A company that can provide a smooth and professional
operation can only improve the quality of the glass they repair or install.

Look
for a core of customer service

Along the same line as managing the project
operations well, a glass company should also prioritize excellent customer
service. The site of the glass project is often a person’s home or place of
work, and a team’s ability to share that space in a way that minimizes
disruption to day-to-day activities while communicating effectively about
progress or challenges (both onsite and off) is essential to the project’s
overall success. Another sign of good customer service can be a warranty on the
work. This indicates that not only does the company have confidence in its
service and product, but that they value their relationship with their
customers. And the simplest measure of a glass company that prioritizes
customer service – and a measure that is hard won – is a solid reputation in the
community, and in their field of work.

Bonus:
Unique, well-executed custom work

While this characteristic of a glass company may
not be at all necessary for your upcoming project of replacing the windows, it
could be a solid differentiator to consider. Homes, offices, and cars will
require glass work more than once in their lifetime, so your relationship with
a glass company has the potential to be an ongoing one. And if you’ve found a
glass company that gives you consistent, quality work for your more routine
glass projects and could also work with you on a dream project like an outdoor glass-enclosed fire pit, you’ve found a keeper.

If you are looking for a
local
glass company that checks all the boxes listed above, contact us today. With
thirty years of experience in residential and commercial glass in Concord, CA,
Dan’s Glass is known for its expert work, quality materials, and satisfied
customers. No matter if your glass project is big or small, we can help you get
the job done.