Android 2.1 update for HTC Hero finally hits Europe!

Okay Europe, this is the day you’ve been waiting for. It looks like HTC has just about managed to stick to its H1 2010 deadline and is now releasing the Android 2.1 update for the HTC Hero across Europe as we speak. I haven’t noticed anything appear on HTC’s support site, but according to people commenting in this thread it’s definitely rolling out. Happy days!

Have you received the update? What are your impressions? Let us know in the comments below.

Update: Apparently the Orange and T-Mobile UK updates are not rolling out today but will appear by the end of the month i.e. in the next two days.

Ahem, it seems like this is unlocked Heros only, at least I can confirm I received the update notification on my unbranded Hero in Hungary. I’m charging my battery now before downloading, I wouldn’t want it to run out of juice while flashing the update…

Can any UK T-Mobile G2 Touch users confirm they have received the update yet? Still haven’t got mine yet although i’ve just checked my build no and its 2.73.110.91 and i’ve read on the htc site that after the 1st initial update it should be up to 2.73.405.5 :S

Any ideas? I’ve tried to get the update again via the htc website but after putting in the S/N it says this update is not suitable for your device. Surely I have the correct initial update if i have the option of the system software updates checker?

Thanks for the response, typical of t-mobile then, they have to be slower than the rest and to make matters worse, they’ve discontinued the tmobile g2 touch on their website so i’m guessing they probably won’t have software help and support on there either now

@ G21
Well yes turn your WiFi on as its better doing it through the WiFi than the 3G, as it will consume lots of data.
The first update we got it by chaning the time to next year, and straigh away we got the update. Hope this one will be the same. However, in that update, we got a little new option in About Phone menu to check for update. So I am checking it there now!

@ BenG
Its better to use your WiFi mate, I think they said its between 20-30 Mbs. I read that someone, not sure tho.

@jnow (will speak english so I dont get a ban) my phone is unbranded from orange and I just moved the date ONE day ahead 29.06.2010 for the second update to 2.1 , for the first preparatory I just moved it 1 month ahead (a week ago to july)

but if you dont have the right number of your firmware you will have to download the one on the htc page and then get the 1 and 2 update.

So I tried to change month to July, nothing happend. You spoke about downloading firmware from HTC page, did you mean something in Support section? After choosing model (Hero) I have only HTCsync update here. No firmware updates… maybe there could be some, when I change country, but I don’t think in’s good idea..

@jnow click on my link up there find my email address and write me . So we dont go OT here. The page I was referring to with the right number of the firmware so you can apply the first update is here http://www.htc.com/cz/support.aspx .

@ zhil and @ Alex
Guys I am not sure about the sdcard but about the phone yes it will remove everything, best thing to do is to use MyBackup app in the market, its free for 30 days, and you can buy it after if u need it, and it will store everything u got … so highly recommended, and good luck with the update

2.1 installed and at least till now, is running great. Messages, apps, contacts etc. were still on the phone or at least on the google account. (dont blame me if its no doing the same as on +ine… back up!)

Upgraded to 2.1 (France). All is good. I’m currently in the process of restoring my SMS using “SMS Backup” (make sure you back’em up before the upgrade). Apps have been backed up using Astro File manager. But I do seem to have my apps still there…

I just downloaded mine in uk, switched it on an say Iphone OS 4.0!! I was like WHHHAATTT! Then realised I was in a dream and downloaded Android 2.1, running smooth, gonna download Gmaps and run round and navigate around the UK finally!

Updated here. Sim-free HTC Hero on Orange (UK). Did the set date one month ahead trick last week, got preparatory update. Did not get any notice re upgrade so ran the new check for update option and now running 2.1. All apps still installed, although my scene has been reset to default. In the process of setting it up again now

Uk unbranded hero on o2 pay as you go. Got the first part of the update about a week ago, no sign of the second part yet. I’m trying the system software update option now but it doesn’t look good- just keeps saying checking. I’ll try the date change option next and report back

I’m on 3 in the UK and I still have not even got the first part of the update. I was on the phone to 3 customer service and they told me they are running tests on the update to see if it is compatible with the 3 software. I’m not happy

Uk unbranded hero on o2 pay as you go. date change didnt work. restarted phone then tried the software update option again. this worked. Maybe it was just because the server was too busy on my previous attempts. anyway. install is processing now (S**t forgot to back up my notes :s…), i’ll comment on results after its complete

I’ve got a T-Mobile UK G2 handset and not had any messages about updates. so decided to bite the bullet and gold card it to debrand the firmware. Hadn’t got through the inital set up and the phone was telling me about the youtube update. Installed and as soon as it had booted again I was downloading 2.1. Installing now *finger’s crossed*

Anyone looking to do similar, it’s quite easy once you find some decent instructions and an XP system to run the older firmware installer from (Windows 7 gets a bit confused with the drivers).

At last Éclair pumping on a unlocked white hero (TMN Portuguese carrier). Just checked for new updates on settings, and then the whole process started promptly. Took some time to download and installed, but the result is stunning… I’m baffled by the speed increase… just using ShapeWriter is like day from night. What have we been missing. I’m speechless by the improvements… Google navigation awesome. Sense UI beautiful… seems I’m not going to sleep tonight.

Uk unbranded hero on o2 pay as you go. update worked fine. didn’t lose any apps or texts or config, very impressed with that. all-in-all really impressed – its a vast improvement on the old 1.5 software. did notice some trouble with downloading apps like other have posted, but this is probably just because the whole of Europe is updating their heros at the same time.
some podcasts in listen won’t play (error occurred while playing this episode). no live wallpapers. no rss news widget. no voice typing.

@ MedicalFlyer
Oh man plzzzz help me here, of course I want it .. my email is: zaid200252 at yahoo dot com
This will be great, from now on, I hate T-mobile and I hate HTC
I will do what u did and get the 2.1 and then do it again and get the 2.2

After update everything is much faster and the issue where I couldn’t load pages on the browser using WiFi is fixed. However, the Android Market is not usable as it is really slow. Anyone else experiencing issues with the market.

Oh and there was no need to back up, APNs, sms messages, applications where NOT wiped after update

@ MeanEYE
This is the plan mate, just wait till we all get the 2.1 first

The damn a$$ t-mobile told me on twitter today that they have no idea about the 2.1 OTA thingi and they will investigate this news and publish it on their website!! Half if not all people got it and using it and they still have no idea

first update (getting by changing date) for g2 touch (tmobile) worked for some people, some got a hazard triangle and the phone hang. remove batery – starte again – not working
in tmobile uk forums people told that because of the errors the update was pulled back.
so if i change my date now its not coming anymore. Some people got it by flashing the g2 with the last online rom-upgrade, but if they pulled back the update this wont work either.
now i m thinking about debranding my phone.. tmobile sux. any ideas?

Spoke to HTC yesterday, according to them UK branded handsets will be the first to get the update… well that’s definitely not the case! I have a Orange UK branded handset and I still haven’t got the first update, but a friend of mine with an unlocked non-branded Hero has just downlaoded the second update and is now running 2.1 !!

This is pushing me more and more towards the iPhone4 unfortunately, you might not be able to make a phone call while holding the phone but at least you know that handset is going to be running the latest software in a years time!

@Pup, not in my version. I haven’t had the pre-update yet which I believe would then give the manual update option. Have tried the date trick to get the pre-update, setting to 1 day, 1 month and 1 year later, none of which have worked. Looks like I’m just going to have to be patient

in the Netherlands: I’ve got a 2.1 installation on my phone! looks very nice, but ran into a problem. After I locked the screen, I try to unlock the screen again, but it now asks for a password. It isn’t my sim password or gmail password. I’ve got 2 of the 8 attempts left…

The only password I had ever set on my phone, was with that pattern app, but disabled the password and removed the app more than a year ago.

I got the preparatory update. It downloaded and then nothing happened. Rebooted — nothing. Should anything visibly happen after downloading? Some sort of installation process?

Also, cannot find any ‘check for update’ option in About phone.

And one more thing: I read that if you do this official update, it will be impossible to root the phone in the future (something about a bootloader thingamajig being removed). Anyone know if this is true?

Installed both updates, and after long installation it booted into 2.1. Seemed to be working ok, sol loaded the backups of my phone contacts, and was prompted to reboot. Tried to reboot – nothing. The phone will no longer boot – it hangs at a white screeen which keeps saying “htc – quietly brilliant” over and over again. Can’t boot into recovery mode, don’t know what to do – can anyone help?

Yeah I’ve upgraded to 2.1 on my HTC Hero in the UK. Been waiting since January! All you have to do is go to Settings > About Phone > System Update. No need for all this time changing garbage.

2.1 is not faster but luckily it is not slower either. It is about the same in terms of speed, but with a few more features. Google Navigation works here in the UK, and I am able to download a lot more apps including Google Goggles, Google Gesture Search, official Twitter App, etc. In Settings, you can even see the breakdown in terms of percentage of what apps/functions are using up your battery life the most, i.e. the display, the wifi, etc. This feature is really good.

@Nuno
It seems to be that way for those who are getting the update legitimatly.
Whereas, I debranded my handset to get it which required flashing the firmware to the HTC Generic one and that wiped my phone (I backed it up beforehand of course). Just seem to be missing one app now that I had paid for, hopefully it’ll get update or I can find the apk for it in the meantime.

the lady on the phone confirmed that 3uk do have a copy of the 2.1 and should be testing it and hopefully with orange (according to a comment above somewhere), pushing it out in the next two days, can we expect the same?

Anyone have any suggestions re: my phone being bricked by this update (see about 5 posts above)?? I didn’t ask for this update, and now my phone appears to be ruined – can’t even use it to call t-mobile or htc… and no landline!!! AAAARGGGHHH!!

Installed 2.1 last night, nothing erased from the phone except the scene either so didn’t need to restore any backups.

So far I’m pretty happy, but it does seem the promised Bluetooth PBAP with my Garmin Nuvi doesn’t work. I will have to try it with the missus’s Desire. If so maybe HTC might offer a fix because this is one feature of 2.1 I really wanted.

Yes guys, anyone on a contract with t-mobile, Orange, 3 we all have to wait a bit more, as some have already mentioned, those network providers have no idea and they still have to do their testing and the publish it from their side, thats why we not getting anything yet.
If I dont get it today I will simply spend 5£ and get it unlocked and get the update like the rest of the world did YESTERDAY!!
Damn u t-mobile and HTC … u lost a customer and gain a big hater!!

I was in Paris airport when I saw the tweet, I bought time on a Wi-Fi spot, I downloaded the update then it said i needed more space on my phone (make sure you have 25mb before download people!). I had to spend a whole plane ride biting my nails in anxiousness. I eventually got it when i got home and everything works so much better than it did. yay

UK unlocked Hero on Orange network updated fine! Prompted the update from the Scheduled Update screen. Was pleased to see that all my data and apps were retained. Worryingly though, I can confirm what others are saying about CoPilot Live, it has stopped working but Google Navigation has been added.

Interface seems slicker with less lag, keyboard quirks seem to be gone, full Bluetooth implementation – haven’t had a chance to try transferring files or syncing contacts via my PC yet but I can now scan for devices to pair with so looks all good!

I just got the update. If it’s not happening for you, make sure that you install the ROM update from November of last year that is on the HTC support site. Nothing happened on my handset until I did this, and then it went like clockwork.

I have the G2 touch UK contract. I got the first smaller update last week (I think). I understand that T-mobile are going to release it by the end of the month (in other words tomorrow). I have experienced a few problems with my HTC that I just wondered if anyone else had experienced.

On T-mobile, the 3G coverage is terrible. I never get 3G ever its always the H or the G thing instead (which i think is 2G).

The phone often restarts itself a couple of times. The T-Mobile logo comes up and then the home screen loads, this happens around once a day.

The phone often hangs up during calls and on every startup, there are loads of really annoying apps, that I only want to use when I want to open them, that start up and I have to close them.

Any ideas

Also if anyone with the G2 Touch in the UK has their phone updated, it would be nice to know also if voice search works on the 2.1 update, as that was the main feature that I was looking forward to.

i downloaded and installed the upgrade as soon as i got home from work yesterday and it was a smooth operation kept all contacts, sms, apps, all settings remained unchanged. Took about ten to fifteen minutes to complete from downloading to the first boot up. The Upgrade hasnt really had much impact on performance i think maybe abit smoother at times but certainly not any slower (thank god for that) maybe a better judgement on that after a couple weeks of uptime. the update has bought in allot of good and overdue features to the ageing hero. one of my favourites being pressing the home button to see all 7 screens deffinately easier to get to the last screen that way. there are obvious upgrades in other features aswell especially the camera application which gives you more control over the picture you take adding effects and exposure controls etc very hand if your an enthusiast. the most important part of the upgrade is that its opened the hero up to all the new cool apps that it couldnt support notably google navigation, google voice search somethin you can still impress people with lol. the market app has also been redesigned and given a new look following the look for stock android phones if im not mistaken. also there are more widgets some which have been redesigned from the old 1.5 firmware giving you more to fill up your screens with also there are not only more htc widgets but more stock android widgets one of my favourites being the power control widget that lets you activate wifi, gps, screen brightness all from the homescreen which is good if you like turning them off to maximise your battery life. those are my impressions after a day of playing around with it.

As promised I had a call back from Orange Tech Support having spoken to HTC themselves this PM (or so they claim). They are saying the update for UK Orange contracts (Orange ROM) will come through HTC not Orange as a FOTA update once Orange sign it off. They have no timescales and suggest that I now contact HTC – for me they have until COP tomorrow (as they promised) then I’ll be lookign for a new Handset and not HTC.

On a related point – is anyone else having real problems making calls on their Hero in the last month? My phone seems to try to dial out but then fails, have to reboot and then it seems OK. Also the phone seems to overheat – and not becuase of the sunshine!!! Any ideas??? Is this linked to pushed updates or am I clutching at straws???

I just think its terrible, ridiculous and pathetic that such a good phone has been a bad experience because the phone companies have neglected their customers.

This whole updating process has being going on for a huge amount of time. If other carriers in the UK have got the update, it works fine etc, how much effort can it take to provide the update to everyone else.

T-Mobile are useless. I love my phone, HTCs apps are brilliant, Android is amazing and I love the combination of the 2.

I just don’t understand why something that is so simple to sort out and run smoothly has gone so badly.

HTC should just allow you to download the update from their website
Carriers should work together to test etc and then give it out at the same time.
Branded phones and carriers should get priority (as the carriers said).

I’m on Orange in the UK – mine updated to 2.1 a couple of days ago without me needing to change the date – not sure why or how but it did!
Only problem now is that I cannot get it to link to my facebook contacts – no contacts show up in the ‘link facebook profile’ screen… and each time i try i get an error saying the process com.htc.bgp has stopped unexpectedly…

I am an Aussie, living in the Middle East, using a HTC Hero (UK sim-free) paired with “3 Australia” sim card [confused yet? LOL].

I received my pre-2.1 and full-2.1 OTA updates (over Wifi) without a single glitch…. until I factory reset the Hero after I’ve installed the full-2.1 OTA update (to free up more memories!)

Issues I am experiencing after the install includes:

1) Most of the Copy-protected Paid Apps (e.g. DocumentsToGo2.0Full, Video Safe Full, etc, etc) that were bought under 1.5 Market have now gone/disappeared from the 2.1 Market!!! I’ve got NFI what happened or why. If someone knows how I can get these apps back, please feel free to let me know.

2) I have allocated country prefix (i.e. +44, +61, etc) against names in my contact and the Hero used to be able to recognise and extract contact names when calls receiving calls. After the update, only the numbers are coming through and without the country prefix; hence the phone is unable to register and extract the contact from my list

If anyone know how to resolve the 2 issues (so far), please feel free to let me know and share it with the rest.

I’ve noticed a bug/limitation while synchronizing with Google Calendar, which I believe wasn’t present in 1.5. Now the event reminders have to be multiple of 5 minutes and cannot be set to 0 minutes (i.e. “remind me on time”). When you set it to 0 or 12 minutes or whatever which doesn’t divide by 5 mins on the Google Calendar webpage, Hero will assume the reminder of 0 and ask if you “really want to delete the reminder” right after tapping on an event.

@oli, I have tried to update my hero before. Now it says again the same : “Sorry, this software download is not suitable for your device.” here is what my phone has :
build# : 2.73.468.74 cl#94651
kernel : 2.6.27-430d1aea
software : 1.0.0.A6288
I didn’t even get the first update is there anything that I could do? anybody? by the way my hero is from Turkey…

Okay, I update last night. Happy to say that it didn’t wipe the phone before updating and all more apps, sms, contacts, etc are all in tact ( the only thing that went a bit weird was my youtube account ).

My only issue is with the overall style of Eclair, or SenseUI, in that now everything has rather tacky looking colour icons. 1.5 had a rather stylish sillouette for each icon which I liked. If there’s an option to have the same icon set as 1.5 I’d certainly go for that.

As for performance, I can’t say that I’ve seen any difference between 1.5 and 2.1. The home screens still occasionally lag, the keyboard still seems to think I’ve held down a key sometimes, and in some cases it’s slowing in places it wasn’t before. Why does it need to have a little loading icon whenever you send an SMS now when before it just did it while you went off and did other things?

One of the things that bugs me still, is that the browser still has the address bar stuck across the the top at all times while a page is loading. Why is this necessary? Why doesn’t it push the page down so I can actually click links that are physically blocked by bar? I thought that surely this was something that would be, aha, addressed in this release…

These things aside, it is nice to finally be able to use apps that have been around for over a year but only available to 1.6+ users…

That is true guys, the f***ing idiots just said that they will not publish the update till mid July, as they doing their own testing on it … as if they know a s****
Sorry but thats it, no more t-mobile, worse network ever!!

It would be great for many others to comment on this discussion, to inform T-Mobile of their mistakes, whether they are with T-Mobile or not. Showing the O2′s, Oranges, T-Mobiles, etc that they need to sort this issue out. (oh and HTC)

I’ve tried to update by changing the dates for the passed week to no avail.

I have a UK sim free phone on O2 running the MoDaCo ROM 3.0 and just can’t get the new update at all. I even tried to see if I could get the ROM from HTC which states that my phone in not eligable for it.

I too was sick of waiting for the update on branded orange uk so I used the Gold card method and installed the stock rom. I got the 2 updates straight away but had problem with sim lock. I paid for unlock code from htcsimunlock and now running 2.1!

Hi everyone,
Someone just posted a link in another post and I would like to share it with you, and well need your help as well.
This is the official (as mentioned in the link) 2.1 ROM from HTC themselves to the people who dont want to wait for the s*** hole t-mobile or 3G or whatever. However, its a .zip file. What we support to do with it?
Thank you

Hi all, I’ve just tried to update and think I’ve bricked my phone! I first went on Market looking for an app, the message about a ROM update appeared, so I okayed the update, after a time the progress bar disappeared and the phone restart, a message came up saying I needed to make space on the SD card as the installer needed 25Mb, I think? I clicked OK, the installer disappeared, I eventually deleted some mp3′s, it took time to figure out how on the phone, I should have done it trough the USB but forgot for some reason! Anyway I couldn’t figure out how to get the installer to restart so I powered off and on, eventually the installer started again and went through the same process as before, except it stop with a triangular warning icon beside a mobile, it just sat there for ages, I think about half an hour, so I pulled the battery to see if I could get things going again, I didn’t I just have the Hero logo and nothing else! Anyone know how I can fix this?

If you have original RUU (if not you can find it on XDA, or download from HTC – unless your Hero is unbranded) just enter fastboot (back button + power), connect to computer via USB and run RUU again. Then you can start update again. It worked for me 2nd time (see my posts above: 59 and 218)

You can always de-brand your phones using Goldcard method (it’s described on many forums how to create Goldcard). With Goldcard (which is modified SD card) you can flash your hero with official HTC ROM (Android 1.5 RUU can be found on XDA Forum amongs others) and then update to 2.1 (just remember to perform updates with your goldcard in the phone!). I did so and MedicalFlyer did as well.

I don’t know what You guys think about the update, but i think it’s crap… i was hoping fo a slightley less laggy system with acces to more apps… i’ve got the apps… but the phone i more laggy… when i try to call someone i need to wait 5-10 seconds for the phone app….!!!!! sometimes even more… the battery last not as ong as bfore the update… for fuck sake… they had so much time and they fucked it up… in my opinion… they could give us just a plain 2.1. or 2.2….

I live in Turkey.
Build number :2.73.468.74
Firstly i downgrade my rom 2.73.405.5 with goldcard method.
But it was very difficult for me. I use windows 7 32 bit OS.
when i run ruu after a few minutes waitng on bootlader… :S gived me error all the time.
error [171] usb connection error.

Then i setup xp sp2 32 bit OS on vm. i could not my phone with htc sync 2.033 on xp. I got crazy :@
Today in my office i tried again and finally i succeded.
We use xp pro 64 bit OS in office. It is not imported. On 64 bit xp i couldnt install htc sync. I just download hero driver to adb. Then i connect my phone with OS.
Finally install ruu in a few minutes without any problem.
Meaning, Htc Sync is unnecessary for ruu. İt is imported that hero driver for your OS.
After downgrade successfuly upgrades start downloading with FOTA.
Now i have youtubePlayer, androidMarket and Eclair

I finally got an answer from orange! Spoke to someone in their call centre saying they’d just received a email regarding the update. She even read it to me completely over the phone. Basucally orange have advised to let people know that it will be sent out by the end if July and that they are working with android and htc so the updates goes out smoothly. Still testing it at the moment but at the latest it’ll be the end of july both the prep update and the full thing!

In the end I gave up on HTCs update. I tried using it for few days and although it was faster than 1.5 I found it to be slow and buggy. My contact sync stopped working after few days then ring and notification tones got all messed up.

Finally I downgraded to 1.5 (using GoldCard method), rooted my phone and installed VillainROM 12. This custom ROM is based on HTCs 2.1 Hero ROM but it’s much faster with all the niceties HTC decided to remove from hero (turn-by-turn, friend feed, voice search, live wallpapers)… This VillainROM is so optimized I stopped using task manager completely. No matter how much applications I run everything still works like charm.

Not getting the 2.1 in Belgium yet. The lovely HTC support says the update is being rolled out in batches (based on the serial # I suppose), and suggested waiting until the update comes by itself. I’ve been checking other forums though, and have never seen anyone with a Belgian Hero to receive the 2.1 update. It is understandable if the upgrade gets delayed due to legal issues, but keeping customers in the dark about the real release date is rather unprofessional.

have tried installing a few custom 2.1 roms found on XDA forums, following the instructions to the letter but to no avail – spotted some screen shots and big ? the screen they show after starting the phone with Home+power combo is completely different to mine – i just get a triangle with an exclamation mark in it and a prone phone – any ideas anyone

If you haven’t done it already, download the Sync tool from HTC’s website. Install on your pc, mount phone as a drive, then sync it. Once that’s done, go to this link: http://www.ibotchat.co.uk/voicesearch.apk. Save as and use sync tool to install on your phone.

Hi guys, personally I am tired of T-Mobile, they are so slow and lazy it is unreal, I have been waiting for this update on my HTC Hero for ages now and so have all of us on T-Mobile (Orange) and find it pathetic, can ANYONE please inform me if they have received the second part of the update of 2.1, I have had the instillation of the first update yet no sign of the second, even tried the ‘change date’ method and that was just thrown back in my face. HELP

@stunnersohail. Without rooting your phone (and invalidating warranty) you have to sit and wait for Orange to push the first update to your phone over-the-air. That will put you in a position to be able to accept the 2.1 update. When will that come? Who knows. Pick any date in the future but don’t stick to it. That’s what the providers seem to be doing. But when it does get to you, you’ll know because the phone will tell you it’s there and available. Hook into wifi, download and you’re off.

Short answer to your question, how do I get it? Wait. Patiently. Very patiently. We’re talking Dalai Lama levels of patience here.

@LycraLout Thanks very much for your kind reply but one thing i forgot to metion is that the HERO is of orange but it is unlocked (I bought it unlocked) means i could run any sim that i want. So i dont think that the warranty is valid any ways. So if there is any other option that could help me jump to 2.1 it would really be appreciated.

Termin – funny how a orange advisor read out a email to me last week sayin it”ll be at the end of the month as theyre still customising it for orange, i rang them again yesterday and had it confirmed by the exact same email the call centre received the other week.

I have recieved the update for HTC hero on t-mobile so known as the g2 touch the update has caused many users problems a force close message keeps appearing and contacts are not linking with facebook so all my contacts are pictureless

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