Lipigas is the leading provider of Liquid Petroleum Gas (LPG) in Chile for the residential, industrial and real estate sectors. Prior to implementing Bizagi BPMS, processes were managed through email-based, informal and asynchronous communications. They chose Bizagi's BPM software to enable continuous improvement.

Seamless integration with the legacy SAP ERP system was crucial to enable the end-to-end process automation and significantly contributed to the project success.

Identify critical points of the process and capture key requirements at an early stage

Recognise that processes are subject to change and define a scalability plan to stakeholders

Select a BPM software that is easy to use and that attracts the business user

Ensure the BPM solution is backed by powerful data capabilities to allow reuse

Synopsis

Manual methods and offline workarounds were preventing Lipigas employees providing an outstanding service to their distributors.

Optimizing activities and resources alongside seamless connectivity with its legacy ERP has revolutionized internal procedures. Thanks to Bizagi BPM software, staff are empowered to provide the best service possible and improve relationships within the supply chain.