what is boot camp?

BDC Boot Camp is the only Train-the-Trainer school that enables the attendee to actually produce results while learning. This class is designed to help the organization create the vision and culture needed for a Business Development practice to be profitable.

It is an intense 5 day interactive workshop for all levels of dealership staff. The first 3 days of BDC Bootcamp revolves around intense technique training coupled with live phone time where your attendees schedule appointments and sell cars while away from the dealership. They learn what to say, how to say it, and why to say it.

When you spend the week in our BDC learning the behaviors and culture that will allow your BDC to succeed, you learn the theory behind new techniques and processes to use when interacting with every customer, every time, as well as take part in role play sessions for both inbound and outbound calls

Attendees will also participate in LIVE Phone Time sessions every day. The purpose of the phone sessions are to demonstrate that our techniques and processes work in the real world. Our Performance Coaches make LIVE calls and will help you overcome your personal obstacles and customer objections.

Being a part of an active BDC is the first step to help you build a road map to success for your BDC.

Intense technique training on mastering phone skills, effective follow up and objection handling. Focused training on how to set solid appointments that Show & Buy. Daily Role Play activities with onsite coaches and live phone time with your respective customers.

Identify and create strategies for managing the daily disciplines that are needed to succeed. Gain understanding of optimal staffing levels needed for a successful BDC. Develop key processes to ensure consistent execution and accountability to take your department to the next level. Identify your “Low Hanging Fruit” and your biggest Road Blocks to create a successful BDC Business Plan to immediately begin taking action over 30-90 Days.

Sales

3 days

4.5 days

1.5 days

Phone Skills: Fundamentals & Best Practices

X

X

Setting Solid Appointments: Coaching & Techniques

X

X

Live Phone Time

X

X

BDC Structure & Staffing

X

X

Total Opportunity Management

X

X

Proactive Campaigns

X

X

Managed Accountability

X

X

Create 30-60-90 Day Action Plans

X

X

BDC Representatives3 days (MON - wed)

Intense technique training on mastering phone skills, effective follow up and objection handling. Focused training on handling Inbound and Outbound Calls to ensure scheduling of solid appointments that Show. Daily Role Play activities with onsite coaches and live phone time with your respective customers.

Identify and create strategies for managing the daily disciplines that are needed to drive success. Gain understanding of optimal staffing levels needed for a successful BDC. Develop key processes to ensure consistent execution and accountability to take your Service department to the next level. Identify your “Low Hanging Fruit” and your biggest Road Blocks to create a successful BDC Business Plan to immediately begin taking action over 30-90 Days.

Service BDC Boot Camp is a 4.5 day interactive workshop for dealership teams. This workshop provides in depth training on call theory, techniques and lead management process, coupled with live phone calls to dealership customers where attendees will schedule appointments for their dealership. This workshop will also focus on management engagement, proven strategies to increase traffic and daily performance management.

Sales BDC Boot Camp is a 4.5 day interactive workshop for dealership teams. This workshop provides in depth training on call theory, techniques and lead management process, coupled with live phone calls to dealership customers where attendees will schedule appointments for their dealership. This workshop will also focus on management engagement, proven strategies to increase traffic and daily performance management.

I wanted to let you know that last week’s training was a big hit! With Lawson’s experience in the industry and his perfected presentation skills, it could not have gone better. It built off of the success of the service side of the CCC, as well as the training received by our people in Huntersville.

Doreen FungBDM Open Road Auto Group

All the Performance Coaches were very helpful with providing ideas on overcoming objections and stalls, and on customizing the script to make it work for You… In a learning environment, it is important to be prepared to make calls.

Steve Coad, Customer Relations ManagerThompson Buick GMC Cadillac

It was great to attend your Boot Camp last week, I’ll freely admit that I’m one of those who enjoyed it. You and your staff did a great job of making the week move fast, keeping the information relevant and making the experience not only educational but entertaining as well.

You will learn what to say, how to say it and most important, what the client hears. This technique training is coupled with LIVE phone time… making live calls to your respective client base from our facility to schedule appointments.

Management Days

Train the Trainer

Managers of all levels will learn how a successful BDC should be implemented and managed on a daily basis. You will learn to execute on daily disciplines, process execution, and master proven strategies to take your department to the next level.

You will learn what to say, how to say it and most important, what the client hears. This technique training is coupled with LIVE phone time… making live calls to your respective client base from our facility to schedule appointments.

Management Days

Train the Trainer

Managers of all levels will learn how a successful BDC should be implemented and managed on a daily basis. You will learn to execute on daily disciplines, process execution, and master proven strategies to take your department to the next level.