Frequently Asked Questions

Who is eligible for Auto Rewards?

All Qantas Frequent Flyer members can sign up to Auto Rewards. In order to be eligible, members must have a valid Email Address and an Australian Mailing Address in their Qantas Frequent Flyer profile (Your Profile).

Which eGift Card brand will be issued to eligible Members for Auto Rewards?

All eligible members will be issued the Woolworths WISH eGift Card (Digital Gift Card). Further details about the Woolworths Group Gift Card Terms and Conditions are available at the end of these FAQs and at everydaygiftcards.com.au.

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What is a Digital Gift Card?

A Digital Gift Card in this case is a Woolworths WISH eGift Card, redeemable at a range of participating Woolworths Group Retailers in Australia.

All members that have signed up to Auto Rewards and have a valid Email Address will receive a Digital Gift Card (Woolworths WISH eGift Card) as long as they have the minimum number of points required. Make sure the Email Address in Your Profile is valid so you can enjoy the convenience of a Digital Gift Card.

What do I do if the eGift Card link in my email does not work?

You can download the Gift Card by logging into Your Profile. From the menu, select Auto Rewards and download your Gift Card.

If I don't have enough Qantas Points for an eGift Card, can I pay cash for the difference?

No - Woolworths WISH eGift Cards and Woolworths Gift Cards received as a part of Auto Rewards can only be redeemed using Qantas Points. You will need to have sufficient points available in your account at the Trigger Date in order to be eligible.

When will I receive my eGift Card?

Qantas Frequent Flyer will endeavour to deliver a Digital Gift Card within 10 days of the applicable Auto Reward Trigger Date.

What should I do if I do not receive my eGift Card within the indicated delivery time?

If you do not receive your Digital Gift Card within 10 days, you need to contact the Qantas Frequent Flyer Service Centre (13 11 31).

Please note you are responsible for ensuring that the Email Address and Australian Mailing Address recorded in Your Profile are correct and up to date. If you sign up to Auto Rewards, the Gift Cards that you qualify for will be sent to your valid Email Address.

What are the eGift Card denominations I could receive as part of Auto Rewards?

You could receive a $5, $10, $15 or $20 (AUD) Gift Card depending on your available points balance on each Trigger Date (1 February, 1 May, 1 August and 1 November).

Please refer to the following table to see how many points are required for each Gift Card denomination:

Your points balance as at the redemption date

Qantas Points to be deducted

Gift Card value

750 - 1,499

750

$5

1,500 - 2,249

1,500

$10

2,250 - 2,999

2,250

$15

3,000 or more

3,000

$20

Can I receive more than one eGift Card per quarter?

No - you will only receive one Gift Card per quarter (up to a maximum value of $20). Please refer to the following table to see how many points are required for each Gift Card denomination:

Your points balance as at the redemption date

Qantas Points to be deducted

Gift Card value

750 - 1,499

750

$5

1,500 - 2,249

1,500

$10

2,250 - 2,999

2,250

$15

3,000 or more

3,000

$20

What happens to any points I have left over after the Trigger Date?

There are thousands of ways to use Qantas Points, from flights and upgrades to wine, hotels, products from the Qantas Store and more. Visit qantaspoints.com/use to find out more.

Can I redeem a higher value eGift Card using more than 3,000 Qantas Points?

At each Trigger Date, Qantas Frequent Flyer will deduct a maximum of 3,000 points from your Qantas Frequent Flyer membership account for an eGift Card with a maximum value of $20. The remaining points stay in your account to be used for the next Auto Rewards quarter, or can be used towards other great rewards in the Qantas Frequent Flyer program, from flights and flight upgrades, to wine, hotels, products from the Qantas Store and more. You can also use points for a range of gift cards at higher denominations on the Australian Qantas Store.

How often could I receive Auto Rewards eGift Cards?

Auto Rewards Trigger Dates occur every three months on 1 February, 1 May, 1 August and 1 November. Prior to each Trigger Date, you will be sent an email notification.

How do I use my eGift Card?

Digital Gift Cards (Woolworths WISH eGift Cards) can be used to purchase eligible goods from participating Woolworths Group stores. When making your purchase at a participating store, simply present your Digital Gift Card (you can print it or present it using your smartphone). When making your purchase online, enter the code on your Digital Gift Card at the checkout. Further details about the Woolworths Group Gift Card Terms and Conditions are available at everydaygiftcards.com.au.

How do I get Qantas Points at Woolworths Group stores?

To get Qantas Points with Woolworths, you must be a member of Woolworths Rewards, link your Qantas Frequent Flyer number to your Woolworths Rewards account and choose to convert your Woolworths Points to Qantas Points on the Woolworths Rewards site. Every 2,000 Woolworths Points earned will be converted to 10 Woolworths Dollars which will then be converted to 870 Qantas Points. The next conversion by Woolworths will occur on quarterly. Please allow up to seven days from Woolworths' conversion date for Qantas Points to appear in your Qantas Frequent Flyer Account. Selected Caltex Woolworths fuel outlets excludes all Tasmania locations and Caltex Woolworths fuel outlets with a Star Mart or Star Shop. Woolworths Rewards is not available in Tasmania.

Can I earn points when I use my use my eGift Card at a participating Woolworths store?

What can I do if I've forgotten my Qantas Frequent Flyer PIN?

As long as you have a valid Email Address in Your Profile we can send you a temporary PIN.

If you have changed your email address or you do not have an email address, select 'Don't send to my email address'. You can then provide security information about your membership. Once validated, you can choose a new PIN.

You can then use your new PIN to log in to the website.

For your Qantas Frequent Flyer account security, we are unable to change or provide specific account information via email or in writing. If you are unable to use the online Forgotten Your PIN service you will need to contact the Qantas Frequent Flyer Service Centre on 13 11 31.

What is a valid Email Address?

An Email Address means the email address recorded at Your Profile which is complete, accurate, current, available to you and operational.

Why do I need to have an Australian Mailing Address to receive Digital Gift Cards?

You have to provide an Australian Mailing Address as your Digital Gift Card is only valid for use in Australia. Woolworths Group Gift Cards terms and conditions apply, visit everydaygiftcards.com.au for details.

What do I do if I can't remember my Qantas Frequent Flyer membership number?

Your Qantas Frequent Flyer membership number is located on your Qantas Card and listed on your monthly Qantas Frequent Flyer eNewsletter and most other email communications sent by Qantas Frequent Flyer. Otherwise, you will need to contact the Frequent Flyer Service Centre for assistance.

What is the relationship between Woolworths Rewards and Qantas Frequent Flyer?

Woolworths Rewards offers its members Qantas Points for shopping at participating Woolworths Group stores. Members can also earn Qantas Points in a variety of other ways (visit qantaspoints.com/earn for more information). Members with enough Qantas Points can redeem their points for Qantas Frequent Flyer rewards, including Reward Flights and products from the Qantas Store. To find out more about the Qantas Frequent Flyer program visit qantaspoints.com.

The following terms and conditions apply to all Woolworths Group Gift Cards. Physical Gift Cards (Woolworths Gift Cards) and Digital Gift Cards (Woolworths WISH eGift Cards) issued under Auto Rewards are accepted only at participating Woolworths Supermarkets, and not at all Woolworths Group stores.

These terms and conditions should be read in conjunction with the Auto Rewards Terms and Conditions.

Digital Gift Cards (Woolworths WISH eGift Cards) are accepted at a range of participating Woolworths Group retailers, visit everydaygiftcards.com.au for more details.

Woolworths Group Gift Card Terms and Conditions
This Gift Card is issued by Woolworths Limited ABN 88 000 014 675.
You may use this Gift Card to purchase goods and services from participating stores listed at everydaygiftcards.com.au. These stores may change from time to time.
Woolworths Limited ABN 88 000 014 675 is the issuer of the Woolworths Gift Card and WISH eGift Card ("Gift Card") but is not the promoter of the offer nor responsible for the fulfilment of the offer terms. Woolworths Limited is responsible for the fulfilment of the terms and conditions of the Gift Card. Gift Cards must be used by the expiry date specified on the Digital Gift Card or shown on the Physical Gift Card (as applicable) and are redeemable at participating stores only. Participating stores may change from time to time, visit everydaygiftcards.com.au for details. The Woolworths fuel offer is not available on Card activation.
To check your Gift Card's expiry date, transaction history and balance visit everydaygiftcards.com.au or call 1300 665 249. Gift Cards are not redeemable for cash.
We will not replace lost, stolen or damaged Cards.
For the full Gift Card terms and conditions visit everydaygiftcards.com.au. Woolworths WISH eGift Card terms and conditions apply.