Customer Service

Lotus is eager to ensure the continued satisfaction of the customer throughout their ownership of the vehicle and we provide a customer service department and technical help line for customer assistance.

LOTUS PRODUCT RECALL CAMPAIGNS

Safety is always our primary concern. Lotus operates any product recall campaigns under the terms of the UK Code of Practice on Vehicle Safety Defects and within the authority of the UK Vehicle & Operator Services Agency.

Please contact your nearest Authorised Lotus Dealer in the first instance or Lotus Cars Customer Services Department on + 44 (0) 1603 732 194 or customerservices@lotuscars.com, stating the full 17-digit chassis number (VIN) beginning SCC to check if your Lotus has any outstanding campaigns against it.

FINDING AN APPROVED BODYSHOP OR AUTHORISED REPAIRER

Lotus only appoints bodyshops and repairers who have a proven track record in providing the highest levels of customer support and technical experience. Their technicians are Lotus Trained and our paint partner, DuPont Refinish provides technical expertise to our bodyshops.