Re: Act Outlook Integration history totally broken

What version of ACT! are using? Go to your Windows Start menu and click Run (Windows XP) or go to the Search Box (Vista, Windows 7) and type %appdata%. Open the ACT folder. In here, open either the ACT for Windows 12, ACT for Windows 13, or ACT Data folder and see if you have the file ACTHistoryErrorHandlers.xml in one of those.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Re: Act Outlook Integration history totally broken

I am looking for a solution to this problem - I see HF5 is out but I can't see a fix for it there. It would seem to be an architecural problem and I hope one that isn't too difficult to fix so could I please have some further troubleshooting steps?

Re: Act Outlook Integration history totally broken

Hello Mortbrad,I'm sorry to hear that you continue to experience this issue. I'm not really sure what would cause this error, other than an invalid or damaged .xml file. This is not an error I have seen with ACT! 2010 before. Have you tried replacing the .xml file, or if that doesn't work, uninstalling and reinstalling the program? You can also try disabling User Account Control (if using Vista or Windows 7) or turning off your firewall/antivrus in the event that something if preventing the assembly from loading. I would also advise that you call into Sage ACT! Australia support as hands-on troubleshooting may be more effective than the assistance we can provide via this forum.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.