I got an e-mail notification 20/03/2008 advising that my Norton may not have installed properly on 2007-08-15 and may not have been activated properly Order #1837992433
There is a DOWNLOAD NOW and it says to click but nothin
happens. Further down is says If you are unable to download and install automatically by clicking on the button above, please click here. Again nothing happens.
Can you help me. Thanks Jack

1 Suggested Answer

Hi,
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Related Questions:

You don't have to necessarily do anything to activate any Norton product. Once the product or program has been installed or downloaded to your computer, it is an automatic process ending in a request that you register with Norton and you do so by providing your e-mail and possibly your product key. Once it has finished installing, the anti-virus protection is then working to safeguard your computer.

Save your Product Key
If you have a CD version, you can find your Product Key at the back of
the CD sleeve. For your download purchase, you can find it in the
confirmation email from Symantec. If you can locate your Product Key,
skip to Step 2.
1Log on to your Norton Account.
GO THERE NOW
2
On the top-right corner, click Sign In.
3Type in your email address and password for your Norton Account, and then
click Sign In.
4
Under Products, click the Norton product for which you want to save the
Product Key.
5Write down the Product Key.
STEP 2
Activate your Norton 2010 product
1Make sure that your computer is connected to the Internet.
2Start your Norton 2010 product.
3On the bottom of the Norton product window, click Activate
Now.
4Type in your Product Key.
If your product came with your computer, you may not have to enter the
product key. You can skip this step.
5Click Next.
6In the Norton Account Window, enter your email address and click
NEXT.
Your Norton 2010 product checks the existing Norton Accounts using the
email address.
7Depending on your situation, do one of the following:

Firstly downland and Norton removal tool to safely remove installed Norton programTo download Norton removal tool1. www.norton.com/nrtor2. www.symantec.com/autotools download and run first toolOnce we finished the un installation we can

To download Norton Internet Security 20101. www.norton.com/nis10once we finished the installation we can activate with the existing product key If you will get error message like "you exceed number of installation" while trying to activate you need to contact the Norton support to reset the installation count.