Nurse Triage Benefits Everyone Involved

Nurse Triage Benefits Everyone Involved

Workers’ compensation claims affect both the employer and the employee. While these instances have the potential to cause serious financial consequences for the business owner and negatively affect morale for the employee, implementing a 24/7 Nurse Triage Hotline can not only mitigate risk on both ends, but strengthen the relationship. Therefore, let us explore how a nurse triage telephonic hotline can benefit both parties.

BENEFITS TO EMPLOYERS

Expert advice – First and foremost, a triage nurse provides compassionate medical expertise on the day of injury via a telephone hotline, channeling the injured employee to the most appropriate level of care, e.g. self-care, a clinic, or the emergency room.

Improved morale – Nurse Triage at the time of injury can reduce the anxiety of the injured employee, confirm their employer’s interest in their wellbeing and can save the employee from making an unnecessary trip to the ER. Having a process in place to provide compassionate nurse triage for the injured worker will positively impact morale and can reduce turnover.

Streamline the process – If an injured worker is referred to a clinic or ER the detailed report of injury is sent to the clinic or ER in advance of their arrival and, in addition, all stakeholders are also sent a report within minutes.

Claims management – Controlling workers’ compensation costs is easier for the employer when they receive a timely and professional detailed injury report.

BENEFITS TO EMPLOYEES

Expert advice – Receiving compassionate triage nurse medical expertise on the day of injury via a telephone hotline can reduce the anxiety of the injured employee, confirm their employer’s interest in their wellbeing and can save the employee from making an unnecessary trip to the ER.

Improved morale – Implementing a nurse triage system demonstrates the employer’s commitment to their employees’ well-being. It shows that the employee is important to the company and a process is in place to ensure every injured worker receives the best care advice at the time of injury. This will positively impact morale and can reduce turnover.

Streamline the process – If an injured worker is referred to a clinic or ER the detailed report of injury is sent to the clinic or ER in advance of their arrival and will expedite their visit. All stakeholders are also sent a report within minutes.

Quicker recovery & returns to work – With the triage nurse’s compassionate advice, the injured employee can get the treatment they need immediately. In turn, recovery is expedited and they can return to work quicker.

At Company Nurse, we help employers in addressing work injuries immediately. We provide medical expertise at the point of injury, so injured employees are channeled to the most appropriate level of care by qualified and trained nurses. If an injury is identified, we will report it to everyone on the distribution list in order for them to do their respective jobs efficiently. For more information on how you can experience a 20 percent reduction in reported claims, and a total claims cost savings of up to 30 percent, contact us today at (888) 817-9282.