In the HelpDesk Module of Spiceworks i only see the corrective part of the helpdesk center. So my question is, if i want to make a preventive plan to my hardware/software park, how can i use the spiceworks to acomplish that?

For exemple: Cleaning servers 2 times in a year. Select the equipment and attribute the plan.

insted of create 2 tickets in a future date .

then the system should give me a calendar with the preventive plan, to do.

2 Replies

So basically you want a reminder in the helpdesk to create a ticket for something you do twice a year. One way to do this is to set up a reminder in your calendar with the tasks you wanted to do (I know this isn't in the help desk, and kind of a round about way of achieving what you wanted to do). And then manually open a ticket with that information. The other thing you can do is create reoccuring tickets in spiceworks. I don't know if spiceworks includes this feature in version 5.3, however I achieved this using this how to: