What is the Bottom-Line Benefit of APM? – APM Digest

Pete Goldin emphasizes the need for properly defining the bottom line benefits of application performance monitoring. He explains that if they are not getting some of these key benefits, including end user experience improvement and the avoidance of outages, APM tools are not meeting their potential:

If a company is not gaining the basic business benefits from APM such as maintaining business continuity, satisfying customers, boosting productivity — all leading ultimately to increasing revenue and decreasing costs, either directly or indirectly — then what is the point of APM?