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Direct to Consumer Customer Service

Inner Suburbs Melbourne

Temporary

Bullet points

An internationally renowned sporting brand

A 12 month Fixed Term Contract with long term potential

About Our Client

Our client is an international sporting brand who manufactures and distributes a range of sporting goods. With Australian head quarters being based in Melbourne they have a strong local reputation. Due to their continued success they require a Customer Service Officer to join their Direct to Consumer team.

Job Description

Reporting to the Customer Service Team Leader your duties will include, but not be limited to:

Answering all incoming phone enquiries

Managing and maintaining the online website

Assisting with queries around products and services

Provide customers with relevant information around products based on their personal and individual requirement

Assist in the processing of orders as needed

Process returns in accordance with company policy

Clearly explain processes to customers in relation to their situation

Administration tasks as required

The Successful Applicant

The successful applicant must have strong phone based Customer Service experience in a phone based environment. Alongside your ability to answer enquiries in a professional and timely manner you will also be able to explain sometimes complex scenarios to the customers. While working within sports products in a previous role is ideal it is not necessary, what is necessary is your passion and interest in sports and sports brands. Finally you will be a team player and work well collaboratively with other people.

Contact

Our Offices

Page Personnel is a business name of Michael Page International (Australia) Pty Limited (ABN 58 002 872 264) and is part of the PageGroup.Registered office: Level 32 Grosvenor Place, 225 George Street, Sydney NSW 2000.