Nancy Harris Resume 2015

Transcripts - Nancy Harris Resume 2015

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Nancy Harris
1005 Star Grass Dr.
Mansfield TX 76063
heynancy@icloud.com
702-497-8764
Objective
To work in a mutually respectful environment with creative collaboration.
Las Vegas Metro Chamber of Commerce 2003 - 2015
Summary
As the Database Analyst, I was responsible for managing and maintaining expertise in the
company’s member database, created database reports and acted as subject matter expert for
database issues. This position was also responsible for maintaining a comprehensive training and
documentation program, acting as liaison between internal company users, outside users and
database services vendor. Running parallel to the Database Analyst position, was Project Lead.
Essential Functions
Developed and modified database reports using client software. Work with executive team to
develop reporting requirements in support of various organization initiatives. Evaluated database
performance, audited for errors, justified improvement and developed policy related to
maintaining best practices in data entry and general data integrity. Provided regular periodic
training classes for incoming and current staff. Wrote documentation for departments to follow
when entering and retrieving data and ensured it was current and available to all staff members.
Maintained open lines of communication with database support staff to assist in development
feedback and troubleshoot reporting and service issues.
Summary of recent projects
2011 Implemented the Oracle CRM On-Demand database. Working one on one with the third
party development company, as they customized the Oracle product. Created the testing, training,
and workflow processes. Trouble shooting issues in implementation.
2012 was the year to understand how CRM On-Demand worked. Create new processes, training
and reporting. Taking the next steps in understanding and growing with the software.
The goal of 2013 was to update and clean up our two databases, to refine training and reporting.
The projects designed to fulfill these objectives began with reports that identified the scope of
data in need of updating. Processes were then defined and training developed to address problem
areas.
2014 began a search for a new database. This project began with a feature matrix, a document
that charted approximately 20 database companies rating then by more than 100 features
necessary to the organization. Next were department surveys, research in the Membership &
Association Database market, selection methodology and 35 questions for the top 20 Chambers

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regarding their CRM software. Questions for the top 8 finalist software companies were designed
with specific scenarios in four critical areas; Analytics, Reporting, Marketing, Email analytics,
Events, and Sales. The finalists were to show how their software would manage our data and
processes in actual situations. I worked with the two finalist companies, regarding their
questionnaire answers, what each company brought to the table, timelines, processes and costs.
After the on-site demonstrations, I helped the Vice President over the project, facilitate the final
information required to finalize the contract with our new database vendor.
Process Documentation was the next step in the preparation to move to a new data
platform. I held the project kick-off meeting in July 2014 and concluded in early October 2014.
I invited a diverse group of 10, as volunteers to help document our processes across the
organization.
Purpose of Process Documentation
 Build a process library that goes beyond the borders of individuals and departments.
 Create a resource library, to guide us, through our everyday tasks.
 Backup documentation for team members out of the office and new hires.
 Streamline processes and workflows so we can achieve greater efficiency and less
duplication of efforts.
 Prepare for the transition from CRM to the new platform. This project would ensure that
we did not miss valuable operations, measures and performance requirements. With our
better understanding of the work we do, we could start the new database program with
superior knowledge of our needs and appropriate training to support them.
Purpose of the team:
 Coach, encourage, and liaise with departments to keep people on track.
 Create a system of collecting the process documentation notes from everyone.
 Review the received documentation and develop the tasks required to complete the
project.
 Help edit, organize and compose final docs.
Two staff members with experience in the data, training and the platform became the coaches
for our volunteers. The volunteers were then assigned staff members to mentor. We were able
to collect and understand most of the processes used in our daily jobs.
Training, writing reports and analysis, data clean-up and management, process development,
Data modeling meetings with the Chamber and software company team. All project steps
leading to the ultimate Go-Live in 2015 were my responsibility.
I negotiated for the on-line training through WebLink University, Live On-line training, On-site
training and follow up training six-months after we “go live.
I completed the Data Discovery documentation, including screen shots of CRMOD.
I took the 45 Category Groups in CRM and pared them down to 24, WebLink Standards.

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The first quarter of 2015 was action packed. Heavy collaboration with the Database Company
Implementation Team. Developed an On-Boarding strategy for the organization staff. Included,
but not limited to, challenges, prizes and competition between staff to encourage participation in
training schedules. Met with departments to ensure their go-live strategies were in place. Set up
our coaches as the front line on Go Live day, to allow the Database team to handle data issues
freely. Using encouragement, fun, creativity, inspiration and rewards made a stressful time go
more smoothly. Go-Live day staff were able to perform their regular duties.
SKILLS
Knowledge of Crystal Reports and SQL.
Working knowledge of major office software (Word, PowerPoint, Excel)
Able to translate technical information into user-friendly documentation.
Strong written communication skills.
Outgoing personality and a self-starter.
Excellent customer service skills.
Independent Coursework
Oracle CRM on Demand Administration Essentials
Oracle CRM on Demand Advance Analytics Workshop Ed 4 LVC
Project Management Skills for the Accidental Project Manager
Project Management Fundamentals
College of Southern Nevada
MySQL & Database Concepts
Hobbies & Interests
Painting, digital photography, music, reading, bicycling
Professional and character references available upon request.