I was at another website and was offered several products to try and that would make me able to purchase computer at low price. I was offered a sample of makeup and was only going to have to pay for shipping. I got the product, was not impressed and moved on.

Today, 4 months later I got a letter saying I had been turned over to a collection agency. I called Mineral Science and was told that in "the letter" I received with the product, it spelled out that this was a trial order.

I didn't get a letter and I don't think I should have to pay. Luckily the card I used to pay for shipping has been re-issued with new number. I'm worried about my credit rating. Any sugguestions?

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from the rest.

AUTHOR: Michelle2993 - (U.S.A.)

SUBMITTED: Friday, July 31, 2009

POSTED: Friday, July 31, 2009

This customer needs to reach a settlement with the collection agency. The offer they signed up for a was a trial on a two month supply of makeup. This was on the checkout page at the time of the order. It was also stated in a confirmation email sent after the product was ordered and on the invoice mailed with the product.

After the trial period is over, customers are billed for the full cost of the two month supply if they do not contact our company within the allotted time to arrange to return the remaining portion of the makeup. In this customers situation, the credit card could not be billed because the number was changed so the account was turned over to a collection agency. Had the customer contact us during the trial period we would have explained the return policy and cancelled all further billings.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from the rest.