Document Management for Improved Customer Service

Provide world class service by always having the information you need at your fingertips

“Having MESHDS scan our documents not only saves us space, but makes it easier for us to find old papers when they need to be referenced.”

Emily Chung, Owner, AutoNiche

An integration between document management and your other line-of-business applications allows your business to answer questions immediately by providing access to your documents with just a click of your mouse. Our customer service record management software helps your representatives resolve issues on the first call and keeps customers happy, which is paramount to the success of any organization.

Does your business currently face the following customer service record management challenges?

Inability to immediately respond to customer inquiries

Inability to resolve issues on the first call which results in the typical, “Let me look that up and get back to you”, response

If so, we’re here to help. We provide document management solutions that gives your team the ability to:

Why do companies choose us?

Having the right information available at the right time is the key to success. We bring the power of your information to your fingertips.

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Over 1 Billion Images

Since 1971, MES Hybrid Document Systems has converted over one billion images. Today, our production facility scans over ten million images per month. That’s a lot of images, a lot of experience and a lot of satisfied customers.

Peace of Mind

Our document scanning services are guided by two very necessary hallmarks: security and process. We employ a strict “chain of custody” process at our federally certified Controlled Goods conversion facility, located in Markham, ON. This process tracks all client files throughout the process for the purposes of auditing and emergency retrievals.

Any Document

We’ve seen it all! From round paper to a document almost 400 feet long, our team and equipment can handle your document scanning projects. Some of our biggest projects included clients in manufacturing, financial services, medical records and many other industries and departments.