Future Students:

User Services

Provide desktop support to the FMU community through a Help Desk and dispatch computer technicians to solve or assist in solving user problems. In addition to providing technical assistance to users, this unit provides training opportunities to the campus community in the efficient and effective use of campus technologies.

Unit Objectives

Recommend standard desktop computing hardware and software platforms.

Effectively and efficiently run a Help Desk operation to provide all levels of support to the FMU computing community.

Provide troubleshooting and repair services for desktop computing for the FMU campus community with limited services to the student community.

Configure and deploy standard computing devices to the end-user.

Provide training and /or materials to the end-users about using FMU technologies.

Maintain an accurate and relevant inventory of FMU's technology devices.

Provide support and coordinate training and services for FMU's web content managers.