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We found some unsociable and not polite staff when checking in to the Mangosteen Resort, which wasn't appropriate, especially after a long journey.
Customer service management courses should be provided to certain individual staff members to avoid future Issa with ongoing clients.

Great breakfast buffet, spacious villas, and beautiful salt water pool.

7.7

Our stay at Mangosteen was terrific. The room, amenities and staff were great. The yoga class was great-- recommend more than once a week. Would recommend better containers for the shampoos and conditioners-- they dried out hardening the liquid so that it was unusable. Also, the prices for food and drink were very high but anything else is at least a little walk away so felt a bit like a captive audience.

This resort is kind of isolated. There were more families than couples. Sun beds and swimming towels were free of charge. But their swimming pool was smaller than what I expected. It was saltwater but there was some shower stands with fresh water right next to the pool. Between trees and houses, we could see sea far away. But I would rather recommend other famous spots or bars/restaurants for sunset. We could have reached by taxi. One of the most impressive thing about this resort is the interior of the room. Its ceiling is very high with beautiful lamp hanging. The composition of colors for walls and tiles are relaxing. Especailly, half indoor-half outdoor jaquzzi is extraordinary. We could hear lots of bugs' sound at night and birds' singing in the morning. One thing we were not satisfied with was our bath tub with the jet. It didnt' work well, so they kindly changed our room, but rust came out of the jet.

We had a nice two week holiday at Mangosteen Resort and Spa around christmas and new year. Although the resort doesn't advertise itself as a family resort we felt very welcome and have no complaints about the service.
The location is a bit far from anywhere (you can walk to some nearby restaurants but probably don't want to) but taxis are available so there's nothing to worry.
The hotel has arranged a tuk tuk service to the beach if you don't want to hang around the pool. Both options are ok.
The Spa has very nice ayurveda treatments If you are into that sort of thing but you can get western style treatments from there are well. Or take the tuk tuk to the beach and get yourself massaged there. The Spa people know what they are doing. They even have free yoga classes (for beginners) that is very nice.
And to top of it all you get fresh fruit to your room every day.
There are better hotels in Phuket (not saying better value) but we felt ourselves very welcome and enjoyed our stay. Definitely worth the money.

Restaurant Tip:
The restaurant has to special nights:
5 stara of asia -asian food from different countries and thai food lovers night. They both are good but the prices are still resort prices. There are reasonably prices restaurants nearby.
The restaurant is good, but somehow slow. So don't show up If you are starving. Or get some snacks from the pool bar.

- Rooms need to be updated to become more comfortable.
- The restaurant and the list of food served needs re- thinking, the quality of food was not attractive enough to keep people dining there.
-The place is too far away from the coast and beaches.
-Better information on its location is needed on the website.
-Bad shape of street leading to Mangosteen creates a very negative impression on arrival and during the stay.

if you like your hotel rooms hot, its ok, but the aircon is very very bad, also you will have lizards in your room, also there are american timeshare sellers at this hotel, so look out. rooms also not clean, i would not stay again.

i have stayed in thailand often and i was happy with this resort. it isn't very close to much of what phuket has to offer, so it is best to rent a motor bike if you want to get around. also it is very expensive. seriously $8 for a cocktail at the bar?
even with that, if you can get a deal on the room it is a beautiful place to stay. the staff speaks good english and they are very friendly.

Managed by a inexperience people with virtually no clue to running a resort. The premise is located on high ground which gives it a good view. Other than that, rooms are old and the outdoor rain shower water pressure is so bad. It also has bad drainage, just after 2 minutes in the shower, its flooded at your feet. Overall needs major refurbishment. There are no shops or other outlets nearby making a real hassle if you plan to explore around the area.

We stayed there 5 nights. It was OK. The [pool is nice - good, deep end which not all hotel pools have. Fairly quiet too although it is tricky getting a lounger during busy times. Rooms a good size - nice shower area.
Breakfast OK, but service not so good. Waiters / waitresses are overrun - need more staff tbh. Also don't eat lunch / dinner here. Food is overpriced and average quality.

Travel tip:
Scoot / drive into Nai Han for food. On Sai Yuan Street, next to Crepes is a fantastic family restaurant. WE ate there every day.