Ceran was one of several folks not allowed inside the meeting because the building was so packed. The Fire Marshal said it was a safety hazard and people were slowly let in as others left.

City council members said residents’ concerns are not falling on deaf ears.

In a presentation, City Administrator Ifo Pili said many factors are contributing to the spike. Pili said some residents have a higher usage, there may be problems with the city’s reading system, others may have carry over charges or their meter was misread either by technology or human error.

Pili said he has learned the city needs to communicate better with residents to help them understand where their money is going.

The city passed out rate comparison sheet showing Eagle Mountain’s current utility fees and taxes compared to surrounding cities, but not everyone was pleased.