"early May 2014" is very vague and nothing that I can plan towards. I've been recommending your cameras to my clients but can no longer do so. Phillips is a big company and has the resources to solve this in, literally days not weeks.

I suggest everyone on this forum select a smaller, more responsive service provider. I won't name any but I started doing so about a week ago when there was no news, and the cameras rather mysteriously stopped working.

"early May 2014" is very vague and nothing that I can plan towards. I've been recommending your cameras to my clients but can no longer do so. Phillips is a big company and has the resources to solve this in, literally days not weeks..

I suggest everyone on this forum select a smaller, more responsive service provider. I won't name any but I started doing so about a week ago when there was no news, and the cameras rather mysteriously stopped working.

Ahhhhh, i just got 4 of these cameras around the house and noticed no drop box support was available,

im a level 2 support tech for apple and i doubt heart-bleed has anything to do with this, i am assuming this company is after charging users MONEY $$$$$ annually from what i understand,

So far their latest software indicates that they charge 25 bucks a year for their baby monitoring system, i must of seen an older version of the software at the store with the salesmen when i first tried them last month, he also just gave me a heads up about the possibility PHILIPS may slip on their notorious GREEDY schemes and charge money, he suggested if its the deal there are other options far better then this joke unless anyone here can verify if this is true or not they will charge a fee annually to allow use of DROP BOX, i have 3 days so if i dont hear anything i am bringing these cameras back for a refund .

I'd get a refund now if I were you. I've had to go out and buy another webcam as I can't be without one. "Early May" was far too vague for me too. I have ended up with a much better product. I'd have thought that a company the size of Philips would have provided a much better service. Judging by my experience so far, there's no way we will get a solution on this in 3 days! I gave up last week and just bought a different make. If Philips ever get their act together I'll have a second one it he house (mine is week past the return date, although I might try it!)

I'd get a refund now if I were you. I've had to go out and buy another webcam as I can't be without one. "Early May" was far too vague for me too. I have ended up with a much better product. I'd have thought that a company the size of Philips would have provided a much better service. Judging by my experience so far, there's no way we will get a solution on this in 3 days! I gave up last week and just bought a different make. If Philips ever get their act together I'll have a second one it he house (mine is week past the return date, although I might try it!)

Lisa can you tell me what camera you eventually bought as a replacement - you can PM me if you prefer.

Now exactly middle of May, so even the frustratingly delayed date of early May has well passed without the promised update to fix the Dropbox compatibility issue. It begs the question - what resources are being put to sort it out?

Without this ability to record and save videos the camera is totally useless as any sort of security device. It is in my experience rather limited as such in any case. I don't know how it works but recordings are made (I should say were being made) from up to 15 seconds before a movement is detected and do not continue for more than 30 seconds even if movement continues. I have never been able to get an explanation for this or any help in adjusting it.

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