Bank returned my refund?

How is this possible? Why would my bank return my refund? I was waiting for my refund after I received an email stating I should expect the funds in my bank in 1 to 2 business days. Sent an email to the person listed below and apparently my bank returned my refund. If this really happened, wouldn't TURBOTAX notify their customers? My information matches everything, used the same bank information from last year. What went wrong?

--------------------------------------------------------------------

We
disbursed your Refund Transfer (RT) balance to you via ACH direct deposit to the
bank account number you provided on your application and the funds were returned
to us by the receiving bank. When we received the returned funds, we printed
you a cashier’s check in the amount of your refund (RT) balance and mailed it to
the address on your tax return. Please log on to our website at www.sbtpg.com to determine the
disbursement date of the check. Please allow at least 10 business days for the
check to arrive by regular mail.

Well, the first email I received read that I should expect my refund in my bank next business day (1 to 2 days - varies between banks). I waited a week thinking it was my bank, then I emailed the person listed on the email. They replied to me today letting me know that the bank returned the refund. From the time I received the first email and last email (a reply to my question) - I just wish they could have informed me about the funds being returned. I could have checked with my bank. Same thing happened last year when I provided the wrong number (the first round), TurboTax sent me an email and I corrected the mistake. I'm not blaming TurboTax for anything, just wanted an update of some sort from Santa Barbara Tax Products Group. It totally bites having to wait 30+ days for a refund.

Im sorry to hear this happened but unfortuantely there isnt any notification from Turbotax when a refund is returned by your bank. Just the notifcation you got from Sanata Barbara. You used Refund Transfer which means your refund frst goes to a bank in Santa Barbara so Turbotax Fees can be taken out and then its disburssed from that bank to your bank. It would appear the issue was on your banks end. You might contact your bank and see if they can give you any further info.

If you use the "where's my refund tool" located in Turbo tax, it will tell you if the bank sent back your refund. it just happened to me and the IS is sending me a check. My account number was off by one digit so it's my fault.

People come to TurboTax AnswerXchange for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.

Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.

Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.

Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.

Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.