NZ should learn from TradeMe - e-commerce expert

David Selinger says TradeMe is recognised internationally for its success in the e-commerce market. Photo / Supplied

New Zealand businesses feeling daunted by emerging technologies need look no further than the example of local "powerhouse" TradeMe, says a world-renowned expert in e-commerce.

David Selinger, chief executive and co-founder of US company RichRelevance, said businesses worldwide were being confronted by technological advances like big data, analytics, social media, and the cloud.

Business leaders needed to ditch old models and embrace technology as a core part of their strategy, rather than as something confined exclusively to the IT department, he said.

TradeMe was a perfect example of a local company which had profited from adopting a data-oriented mindset, Selinger said.

"If you're looking at the path of TradeMe, versus the ability of other retailers to tackle the internet, they've won to such a degree that it's hard to compete with them now," he said.

"TradeMe is one the true regional powerhouses, they're one of the biggest e-commerce anomalies in the world."

Traditional retailers which continued dealing with technology by having "a web guy" in the IT department tended to fail miserably, he said.

TradeMe showed the benefit of getting everyone in the business to understand things like consumer behaviour and how to optimise the digital experience, Selinger said.

"If you go in and talk to these types of business about Facebook, web browsers and Twitter, they don't consider those topics to be IT topics, they consider those business topics."

TradeMe had also demonstrated the skill of localisation, tailoring a business to meet the tastes and needs of a local market, he said.

"It has fewer features, its infrastructure is probably not as good as eBay, but they've created a local experience that's comfortable for kiwis and it's become the go-to."

Selinger is coming to New Zealand this month to speak at MindStorm 2013, a conference being held in Auckland to get kiwi businesses thinking about how they can benefit from innovations in technology.

Aside from delivering his message at the event, he would also be taking time "to meet with the TradeMe guys" and other businesses while in the country.