Items that you
create or customize and save in CTI Navigator Desktop (such as CMAs, custom exports, searches,
flyers, reports, table layouts and screen layouts) are stored
in your Users directory locally
on your computer. The only agent customized items from CTI Navigator
Desktop that are stored on the MLS server are CTI Matchmakers.

Path. The first time
you log into CTI Navigator Desktop, CTI Navigator creates a
folder on your computer in its "Users" directory with your MLS login name:
"\CTI
Navigator\{YourMLScode}\Users\{YourAgentName}\".
[See note 1 for YourMLScode
and note 2 for YourAgentName.]
The path to your MLS User's folder depends on when you installed the CTI
Navigator Desktop program, and into which version of Windows it was
installed.

Custom items stored under one user name are not
normally accessible to other users or other computers. To access custom items created
on the same computer but under
another user name, you must manually copy the files in Windows Explorer from the
original user's
subfolder in CTI Navigator to the
current user's subfolder in CTI Navigator.

For example, to copy a custom report created by
Jane Realtor for use also by Joyce Realtor (in the same MLS), copy the appropriate file (such as
Report1.rdf)

Also, because they are stored locallycustom
items created on one computer will not be available on another
computer (even if CTI Navigator is using data over the Internet) unless
the custom files are manually copied and
transferred to the other computer. Custom files can be transferred between
computers by using removable
media or by email (as described below).

To manually transfer custom files between computers using removable
media:

Close CTI Navigator Desktop, insert removable media (such as a USB drive or floppy disk) in the originating PC,
open Windows Explorer, browse to the appropriate User's subfolder
containing the custom item to be copied (see path
paragraph above for
locations).

Right-click on the name of the file to be copied and select
"Send
to" your removable media (or use the Windows Copy function and then
Paste to the
appropriate drive).

With CTI Navigator closed on the receiving PC, insert the removable media containing the copy of the
custom item. Open Windows Explorer (right-click on Start >
select Explore), browse to the location of the custom file, right-click and Copy
the file from the removable media.

Scroll to and select the correct subfolder for the
user on the receiving
PC's hard drive and paste. If the folder does not
exist on this computer, select (highlight) the Users folder. Then on the top menu click
File (or in Windows Vista or Windows 7right-click on the Users folder)
> New > Folder > type the exact name of the necessary folder
(see the originating computer or the table above for folder names).

Exit Windows Explorer, remove the removable media, and run CTI Navigator
on the receiving PC. The file(s) you transferred should now be available in
CTI Navigator on this computer.

Using the previous example, to manually transfer Jane
Realtor's custom flyer named Flyer2 between computers:

On the receiving PC, insert the removable media containing
Flyer2.rdf. Right-click on Start,
select Explore, browse to the location of and select Flyer2.rdf on the
removable media, right-click on the Flyer2.rdf file, and select Copy.

User customized files (or the entire User's folder) in CTI Navigator also can
be emailed from one computer to another computer. Be sure to save
the file(s) in the appropriate location on the second computer (which may differ
from their location on the originating computer). For the appropriate location,
see a description of paths at the top of this web page.

If both installations were before April 19, 2012 and the Windows differ in architecture (32 vs. 64-bit), the CTI Navigator files in
"\Program Files\" on the 32-bit computer should be transferred into
the corresponding location in "\Program Files(x86)\" on the
64-bit computer, and vice versa. If one installation was before April 19, 2012
(old) and one was after April 19, 2012 (newer), copy from the older \Program Files\
or \Program File (x86)\ to the newer \Program Data\
[on Windows 7/Vista] or to \Documents
and Settings\All Users\Application Data\ [on Windows XP], and vice
versa. See a description of installation paths at the top of
this web page. Also, if the drives on which CTI Navigator User Data is
installed differ (such as "C" drive on one computer but "D"
drive on the other computer), set the path on the receiving
computer to the correct drive where CTI Navigator User Data is installed.

If the files being transferred are large, use a compression utility (such as
WinZip or the "compression (zip)" function in Windows XP and later) to
reduce the file size before copying or emailing. To use the Windows compression
utility, right-click on the file (or folder), select "Send To",
and click on "Compressed (zipped) folder". If User Account
Control (UAC) is enabled in Windows 8, 7 or Windows Vista, the zipped folder
containing the compressed file may need to be saved to the Desktop because
saving to "Program Files" or "Program Files (x86)" folders
will be blocked by UAC.

On the receiving computer, right-click on the transferred file (or folder),
select "Extract All" and set the path to where the file(s)
belongs under CTI Navigator. If the file is being extracted to an older
installation (before April 19, 2012) of CTI Navigator in Windows 7 or
Windows Vista with User Account Control (UAC) enabled, it may need to be extracted
first to the Desktop (or
a non-system related folder), and then moved to its proper location under CTI
Navigator. This is because Windows UAC protects Program Files or Program Files
(x86) folders from changes not specifically authorized.

Note 1: Where instructions refer to {YourMLScode}, substitute CTI's
3-letter code for your local MLS. This code can be determined by opening
the CTI Navigator login screen > click the Setup button > the first 3 letters in the Internet Server Address
box are
your MLS code.

Note 2: Where instructions refer to {YourAgentName}, substitute
your name as it is spelled by your local MLS. Agent Names are displayed in CTI
Navigator Desktop in the Roster.