Shipping & Returns

General
All purchases placed with Bayside Performance in the store, by phone, online or
email constitute the acknowledgement and acceptance of all terms and conditions
listed below. All IP addresses will be recorded by Bayside Performance for each
completed web transaction. In the event of a computer server/database technical
problem which may cause discrepancies with our product pricing, shipping or sales
tax calculations Bayside Performance will correct these discrepancies at the time
of processing. The customer will be notified by Bayside Performance immediately
in the event of these errors and the customer will have the option to continue
with the purchase order with the corrected amount or cancel the purchase order
without penalty. Bayside Performance will not be held responsible for any miscalculated
totals due to server/database errors. All prices, product descriptions, availability,
materials, design, color, contents included with the product and/or product specifications
are subject to change without notice. Some products may be displayed with optional
items that are sold separately.

Store
Hours
Ideal store hours are 10am to 6pm Monday through Saturday. These hours are maintained
throughout the riding season (March to September).
During fall and winter store hours will vary. We may close on Saturdays and/or
Mondays without notice. We may close early or open late randomly on any day.
Always best to call ahead during fall and winter.
After hours pickup, drop off and delivery services are available upon request.

Inventory
Bayside Performance specializes in custom order hard to get or made to order
items. Our website does not and cannot state stocking levels. If you need to
know stock before ordering you must contact us. We do stock the most commonly
sold items and have a decent inventory however many items have to be sourced
at the time of sale from many different distributors.

Parts
Fitment Guarantee
Aftermarket parts do not always fit like OEM parts. Some aftermarket parts require
modifications or fitment to work correctly. For example carbon fiber and race
bodywork components often need trimming and modifications to fit correctly.
Bayside Performance only guarantees fitment of these parts if they are installed
by a licensed tech with experience installing aftermarket parts. Bayside Performance
reserves the right to investigate each fitment issue and decide whether the
part is incorrect or incorrect installation is the problem. The customer is
responsible to install parts correctly or hire a company with the skills to
complete the work properly. Please call us for more details.

Back
Order Eta Process
Bayside Performance will notify the customer of any back ordered product longer
than five (5) business days. Should your item be on back order you can chose
to continue with the order or cancel it. Bayside Performance does not own or
control the distribution of any supplier. Manufacturers and distributors reserve
the right to cancel production and change delivery dates at any time. All back
order eta's Bayside Performance quotes are estimates only based on what we have
been told. Some back ordered items are made to order and can't be canceled or
refunded once you approve the back order. Please call us for more details.

Processing
Times
Canadian and Continental USA purchases can be expected within 1-10 business
days from the time of full payment, business days do not include weekends, holidays
or distributor closures. International purchase orders can be expected within
6-14 business days from the time of full payment. If a customer has chosen an
expedited shipping method, Bayside Performance does not guarantee that the purchase
order will be shipped by a certain date. Some orders require "processing"
time before the order is shipped. Estimated times of arrival (ETA) are estimates
only and are not guarantees. Bayside Performance will give eta's at the time
of order these eta's include the processing time before shipping. Once your
order leaves our location you will be emailed automatically with your tracking
number. If you feel your eta is to long you must contact us right away to make
other arrangements. Distributors and manufacturers reserve the right to alter
or change back order release dates at anytime.

Shipping
Costs
Depending on the product ordered and the destination of the order, certain shipping
services may not be available. Bayside Performance reserves the right to change
the method of shipping suited to the product ordered and the destination of
the package. Free shipping only applies to orders shipped in North America.
USPS Priority Mail shipping rate will be added to your order if you select a
free shipping product going outside of North America. The online store software
is unable to correctly display shipping fees for free shipping items with pay
shipping items when purchased at the same time. If you order a free shipping
item with a pay shipping item at the same time and we can ship both items in
the same box we would automatically refund the shipping costs. Free shipping
helmet with pay shipping visor, we would refund shipping charge on the visor.
If you order pay shipping tires with free shipping helmet you would still have
to pay the shipping on the tires even if we can put helmet in the box with the
tires.

Taxes
It is the responsibility of Bayside Performance to collect 5% GST and 7% PST
for all purchases picked up or shipped within British Columbia. All other Canadian
purchases will only be charged 5% GST. Purchases shipped to an address outside
Canada will not be charged any taxes by Bayside Performance. Orders shipped
outside North America could be charged duty, brokerage or tax by your postal
or customs agency. Customers must pay these fees if requested by these agencies
when importing goods into their country.

Payment
Methods
Bayside Performance accepts Credit Cards, Cash, Debit E-transfer, PayPal, Money
Orders, Certified Checks, Western Union and Wire Transfers. Purchases made by
Credit Card and PayPal will only be shipped to a Verified billing address, unless
other arrangements are made by contacting Bayside Performance in advance. All
pickup orders paid via PayPal or Credit Card must be signed for with identification
by the account holder unless other arrangements have been made prior to pickup.
Payments made by Money Order, Certified Check and Wire Transfer must be received
in the full and cleared through by the bank prior to Bayside Performance shipping
any order.

Apparel
Exchange/Return Policy
It is the responsibility of the customer to ensure correct and proper sizing
when placing an order. There are no returns, cancellations or exchanges on any
apparel, no exceptions. This includes apparel such as leather suits, jackets,
pants, clothing, boots and gloves. If you have any questions regarding sizing,
please refer to the manufacturers sizing charts or contact Bayside Performance
for further assistance.

The
following are final sale, no exchanges, cancellations or returns:
- Helmets
- Apparel And Protection
- Special Order Items
- Made To Order Items
- Electrical
- Race Bodywork
- Clearance Items
- Items Removed From Original Packaging
- Parts That Have Been Installed Or Attempted To Be Installed

Product
Exchange/Return Policy
If you would like to exchange a product, contact Bayside Performance within
one (1) day upon the receipt of the sales order. All returns must be approved
by Bayside Performance. Upon Bayside Performance approval for inspection of
the returned product, Bayside Performance assigns a Return Authorization (RA)
Number. The RA number is only for the product that Bayside Performance has approved
for inspection.

Shipping costs of the returned product
is the liability of the customer; Bayside Performance does not accept any collect
on delivery (COD) shipments. The RA number must be clearly marked on the outside
of the box; returns without the marked RA number will be refused and may be
returned to the customer. All approved returns must received by Bayside Performance
within ten (10) days of the RA number provided to the customer. Always send
your item back Canada Post with tracking and email us the tracking number.

All returned merchandise must be
in its original packaging with attached tags, instructions and in new condition.
Both the product and packaging must be in new condition free from scratches,
blemishes, tears or dents. It is the customer's responsibility to ensure the
returning merchandise to Bayside Performance is adequately packaged, preventing
any loss or damage to the returning product. Any parts that have been removed
from the package or attempted to be installed are not returnable.

All claims for missing products must
be made by the end of the next business day upon the receipt of the order, after
that time Bayside Performance will not be liable for any shortages. All claims
for damaged merchandise must be made to the shipping carrier; ensure that you
keep all shipping cartons and all packaging materials for carrier inspection.
It is the responsibility of the customer to initiate any claims with the carrier.

All returned merchandise to Bayside
Performance is subject to a 20% restocking fee. All canceled orders are subject
to a 20% restocking fee if the item has already been ordered in. Any purchases
that are refused and returned to Bayside Performance are deemed non-deliverable
and subject to a restocking fee, all shipping costs and possibly our final sale
policy.

Shipping and insurance costs are
non-refundable. If a refund is approved by Bayside Performance, the reimbursement
of money will be issued to the customer in the same monetary form as the payment
was made to Bayside Performance at the time of the purchase.

Warranty
Bayside Performance makes no warranty, express or implied regarding any product
that Bayside Performance sells. It is the responsibility of the customer to
contact the manufacturer of your product for any warranty issues.

Liability
Bayside Performance is not liable for any death, injury, damages or loss resulting
from the resale and/or use of any product sold by Bayside Performance. Bayside
Performance is not responsible for and will not compensate customers for labor,
installation, storage and/or other fees incurred by the customer as a result
of the resale and/or use of any product purchased from Bayside Performance.

The products sold by Bayside Performance
are intended for closed course use only. Alteration or modifications of a motorcycle
from its stock or original manufacturer condition may increase the risk of accident
or injury. Products sold by Bayside Performance are not intended for street
or highway use. It is the sole responsibility of the customer to consult the
federal, provincial/state and local regulations which may apply to alterations
of your motorcycle.