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REVIEW RESERVATION

Review, change, or cancel reservations made on Ramada.com. If you need additional assistance, please call 1-800-854-9517 (1-888-709-4046 from Mexico).

Hotel Reviews from Ramada guests:

The room is average, below the expectation for the price paid. The breakfast is extremely poor both as service and food.
In the reception desk only one person understands eng...
more »

The room is average, below the expectation for the price paid. The breakfast is extremely poor both as service and food.
In the reception desk only one person understands english
The lobby is not comfortable at all
The a/c was poor and not on in the lobby, it was fresher outside, but outside no place to sit.. very bad experience« less

According to a very good stay classy place. I highly recommend.
Not:breakfast for me weak and
should be better.
more »

According to a very good stay classy place. I highly recommend.
Not:breakfast for me weak and
should be better.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Mehmet Nazim D,
We appreciate you for recommending our property to all of Tripadvisor visitors and spending time to share your thoughts with us.
While we strive to gain guest satisfaction, we will still keep an eye on our weak point and make it improved.
Thanks again Mr. Mehmet. We hope to see you again in the nearest future.
Kind regards,
Oogii
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I came into UB a day early for a conference and stayed at the Ramada. While the staff was friendly and the breakfast wonderful, I will probably not be returning. I had to leav...
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I came into UB a day early for a conference and stayed at the Ramada. While the staff was friendly and the breakfast wonderful, I will probably not be returning. I had to leave early in the morning (around 7:45 am) for check out and could not take a hot shower because the water in my room (after running the shower for 15 minutes) was tepid at best. Then, upon check out, I was charged for vodka taken from the minibar, which I did not use. When I contested the charge, the hotel staff insisted that the bottle was gone from my room and that I must pay the charge. Next time, I'll probably try Kempinski or Best Western.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Occasional_UB_Travel,
Thank you for your comment posted on our Tripadvisor page.
I do sincerely apologize for not being able to meet your expectations during your visit to the Ramada City Center in Mongolia.
For your next visit to Ulaanbaatar, please do not hesitate to contact me on julienpechey@ramadaub.mn and it will be my pleasure to present you our upgrades and facilities in person.
With warm regards from Ulaanbaatar
Julien Pechey
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The reception staff were exellent. Friendly and helpful in dealing with driver pick-ups and generally happy to answer any questions always with a smile and great language ski...
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The reception staff were exellent. Friendly and helpful in dealing with driver pick-ups and generally happy to answer any questions always with a smile and great language skills.
Rooms felt a bit tired, but were clean and had no issues. WiFi was free, however, in the room I had it did have some stability issues.
Still, due to the helpful staff I would recommend staying here.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear 454robf,
Thank you for your review that is very much valued and for choosing our hotel!
We really appreciate your comments regarding to our customer service. Our staff members try catering our guests with their best that our guests expect.
We apologize for unstable WI-FI connection during your stay. However, I am glad to inform that new Wi-Fi routers are being installed in whole hotel.
Our staffs are always ready to welcome you to make your trip to be comfortable.
Do not hesitate to call us if there is anything we can help you with for your next trip.
Hoping to see you again soon.
Best regards,
Erkhes
Front office supervisor
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A very good hotel, good staff, outstanding breakfast, not as central as some other hotels, but satisfactory. Mall next door is a helpful feature. Our room was overheated and i...
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A very good hotel, good staff, outstanding breakfast, not as central as some other hotels, but satisfactory. Mall next door is a helpful feature. Our room was overheated and it was hard to adjust, but they tried, and it was acceptable. We would stay here again.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear fromseattle2014,
First of all, thank you for taking time to give us kind comment on your recent stay.
I am so glad to hear that you enjoyed your stay with us.
We apologize for heating system and the issue has been brought to the related department. We will try our best to make your stay most comfortable.
I am sure our entire hotel staff enjoyed serving to your needs as much as enjoyed your stay.
We hope to welcome you back to our hotel in the near future.
Best regards,
Erkhes
Front office supervisor
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The staff was very accommodating and had excellent English language skills. I live in Mongolia, and when a taxi they called for me wanted to over charge for my destination, th...
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The staff was very accommodating and had excellent English language skills. I live in Mongolia, and when a taxi they called for me wanted to over charge for my destination, they were quick to find me another taxi.
The room was very spacious and comfortable. The breakfast buffet was high quality and excellent selections. The Edge Bar had good food and reasonable prices.
The hotel is not too far from central attractions, and the mall attached to the hotel has similar selections and pricing as State Dept Store.« less

Very helpfull staff, room service has some memory problems as they clean the room but not giving you new soap/shampoo.
Hotel is located in 15 min walk from central square.
Not...
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Very helpfull staff, room service has some memory problems as they clean the room but not giving you new soap/shampoo.
Hotel is located in 15 min walk from central square.
Not 4 star standards but 3.
Breakfast is not the best, some vegies are quite old, which you should not see in such a Hotel....
Launge on 17th floor has a good view but pay attantion to cheach hookers, appearing sometims there.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Akhvlediani Z,
Thank you for your feedback on your recent stay at Ramada UB City Center.
We are very sorry to learn that you found our Housekeeping service did not meet the standard. We will certainly follow this case up.
Concerning breakfast quality, I would really appreciate if you contact us via e-mail (fom@ramadaub.mn or fb@ramadaub.mn), so we can further investigate and make improvement.
Should your travel bring you back, please let me know in advance so that we can welcome you with better service.
Best regards,
Oogii
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This Hotel is conveniently located to get to anywhere you need in the Capital. Walking distance from down-town. The hotel was comfortable and the food was plentiful. The views...
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This Hotel is conveniently located to get to anywhere you need in the Capital. Walking distance from down-town. The hotel was comfortable and the food was plentiful. The views from the open terrace at the top of the 17th floor are breath-taking!« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Jonh N,
Thank you Mr. John. We genuinely appreciate guests who take the time to share experiences of their stay with us, especially when you mention the not only great amenities we offer but also other positive sides of our property.
We hope you to have a chance to welcome you again soon.
Kind regards,
Oogii
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