OVO Energy reach 200,000 customers!

By Anna-Lucy Terry Thursday 27 February 2014

Stephen Fitzpatrick, founder of OVO, reflects on reaching a landmark.

When I set up OVO Energy four and a half years ago I was frustrated with the industry and fed up with the poor service and excessive bills that I received from my energy provider. Today as OVO celebrates welcoming 200,000 customers I feel really proud of how far we have come.

I’d like to personally thank all of our customers who have supported us and given us the chance to show them that no customer should feel unloved by their energy provider. We know we don’t always get things right first time but we’ll continue to work hard to deliver the very best service that we can.

The business I know today is very different to the early days where our meetings were held around my kitchen table. With over 400 hundred staff working for us split across our offices in Bristol and London it’s a little harder to get everyone together these days, but the important things still remain the same. We’re still committed to our values to be a simple, honest and fairly priced energy company that treats its customers decently.

Over the next year we hope that even more customers will refuse to accept the status quo and ditch their energy provider in search of a better relationship.

At OVO we’ll be working hard to make sure we continue to offer great service to our current customers and hopefully 100,000 more!

1Monthly cost - Representative monthly direct debit costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas) paying in advance by direct debit, including online discount. All rates correct as of 06/06/2017, but may go up or down.

2Weekly cost - Representative weekly costs based on a non-economy-7, dual-fuel, medium user (3100 kWhs elec. and 12500 kWhs gas). All rates correct as of 06/06/2017, but may go up or down.

3Pay Monthly Savings are based on the average estimated annual costs for new PAYM OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 03/11/2016 and 06/06/2017. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location.

4Pay As You Go Savings are based on the average estimated annual costs for new PAYG OVO customers quoted through the OVO website (based on household and/or consumption information provided by those customers), compared to their current supplier and tariff. Comparisons taken between 01/01/2016 and 11/10/16. Incl VAT. Actual savings may vary according to your current supplier or tariff, individual tariff options, household information, consumption and location.

We include almost twice as much renewable electricity as the national average: At least 33% of electricity in all of our tariffs comes from renewable sources. The national average, according to Ofgem as at March 2014 was 16.7%. For more information please visit this page.

3% interest: Calculated at 3% per year for customers paying by advance direct debit. The OVO Interest Reward is paid monthly based on number of days in credit and the amount left in your account after you’ve paid your bill, and the credit balance on which you can earn the OVO Interest Reward is capped. Terms apply: http://www.ovoenergy.com/terms/

95% of new customers save when switching to OVO: Savings based on the average estimated annual costs for all new OVO customers quoted through the OVO website, compared to their current supplier and tariff. Comparisons taken between 01/05/2016 and 11/10/16. Incl VAT.

94% of surveyed customers would recommend us: OVO conducted a survey of their customers in between 1st January 2016 and 15th April 2016. Out of 15,312 customers who responded, over 94% rated OVO 6+ when asked 'how likely would you be to recommend us to a friend and family, on a scale of 1 to 10.

Britain's top rated energy provider: Britain's top rated energy provider in the Which? 2015 satisfaction survey. Survey conducted in October 2015. Awarded in January 2016.

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