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That is a shame that your husband had to suffer over a prescription foul up.

We use Rite-Aid, formerly Eckerds, over NOB and the pharmacists know us. Sometimes, if a prescription runs out they will "lend" a few and take it out of the prescription when it comes in. Our doc will let us email him when we need renewal and he will respond almost immediately by having his nurse call the pharmacy.

But these are ordinary prescriptions. It sounds like your husband is a controlled substance and a stricter policy.

I would advise talking to the doc and see what can be worked out to avoid a repeat debacle. If she can't work with you, it might be time to find another doc.

One thing for sure, when someone is in great pain, they will do ANYTHING for relief. And so will the spouse.

It's the same here in Naples. WE finally only go there for things WE can't find in other places. One day Skip and I were looking for calendars. WE wanted a nice one to send to our friends in England. The trouble was not only did no one know where they were but they couldn't understand the word calendars. I don't know how to say calendars in Spanish. After of about an hour roaming around the store WE finally found someone who spoke English. The only calendars the store had were of Spider Man. It is a very annoying place to go. Always a hassle. I hope things go much better for your husband in the future. Many Blessings, Marie L. in Florida.

i must admit, i once worked for walmart long time ago graveyard shift unloading trucks. had gone thru the whole learning process they make everyone do if employed...

do you know what thier number one grand rule is?

"The customer is always right"

I would'nt take no for an answer. Make demands until your satisfied. It's thier policy that they must obey. If you allow them to be slack its your own fault. they actualy teach this at walmart. serious

I managed two different departments several years ago, and all of my employees were customer service-oriented. I didn't stop demanding in this instance - and still got the giggles and the lackadaisical attitude, until I finally got what I wanted. Still, why should one have to "demand" when one calls ahead of time and gives them time to do their jobs? It wasn't crowded, either - there was no excuse for the attitude.

How does Walmart compare as for the number of employees? Well, the federal government had 2,720,688 employees in 2006. Walmart has about half that with 1,200,000 in the US with 330,000 in other countries.

With the level of skills and pay level that Walmart has, I guess Walmart does a fairly good job, comparing the service we get from government employees, especially the post office.

The point is that any large organization will not offer the service of a small one. If service is what we want, we better choose small, but we usually pay more. We choose Walmart for what they do best-offer lots of consumer goods under one roof at reasonable prices.

And as Erik posted, Walmart has "the customer is always right policy". They are very cooperative if you buy something and don't like it. In fact that policy has spread to many other businesses like Staples and Target. We consumers can thank old Sam W. for that inovation.

When I was discharged after a hospital stay, I went into narcotic withdrawal from being on Morphine for 10 days. Needless to say, they yanked the epidural out of my back and sent me home the same day. 2 days later, I was climbing the walls, sweating profusely, suffering from chills at the same time

sounds like you have had the prescription filled a dozen or so times. Just a matter of time for something to go not so smooth. But attitude, along with a blunder or two. People are people.

In general, the people who aren't interested in changing the world are just like most people in that they want customer service. It's just ironic those cats don't care about the world, yet want customer service.

My relative, went once a day for a month, had IV (anitbiotic) put in arm; took about an hour. One day, they didn't have it ready, so relative had to wait while they prepared the IV juice. THE REASON: THEY GAVE RELATIVE'S JUICE TO SOMEONE ELSE BY MISTAKE!

Get your husband off that stuff. Now he's relying on customer service and the maximum strength meds. Understandable pain is nasty. May God keep him in his care, along with MarieL from Florida.

Nice thought, PJF, and I wish I could - but he will be on this for the rest of his life.

Workers Comp let him go without surgery for a year - and a piece of loose broken bone was busily cutting his tendons the whole time, while they gathered 6 different doctors' opinions and told him to use crutches... meanwhile everything else that he couldn't use atrophied...

EA yeah, he was in EMS for over 20 years - he knows what withdrawal looks like! And now he knows what it feels like, too. But few people exposed to it do. I'm sorry you went thru it.

There is one 24 hour pharmacy in this area -- though it's a little father away from you, it's worth it. The Walgreens at U.S. 278 and Simmonsville can fill prescriptions 24/7. They're also better stocked on many supplies because of the number of post op folks they see at all hours. Before the next fill, you can go there at your convenience (or to whichever pharmacy you choose to use next time) with your worker's comp papers. They should able to set up a worker's comp account with a phone call and then you'll be set up any time you go. Also, since you know when his meds are about to run out, it might be a good idea ahead to simply call ahead to the pharmacy and say -- hey, we're coming by such-and-such day to pick up such-and-such drug. That way, if they need to order more, they'll do it ahead of time. I'm not saying you should have to do any of this -- clearly the customer service you've been getting is pizpoor. But working ahead may make it a little smoother.
Also, have you talked to the doctor about having her write out a Rx ahead of time and leaving it with her nurse for you to pick up on the appropriate day? Is there a pain management center that he can get enrolled in?

Yes, the account was set up last year with WalMart and all the paperwork, but they hide all of the info and cannot/will not print it out from their desk. We went to Walgreen's last year when WalMart was out - and out - and out - but Walgreen's couldn't access the account because WalMart had it. So I paid cash then too. This time Walgreen's was out of the drug, so we had to go further, to CVS. The drug is highly governmentally controlled and apparently difficult to keep stocked, unlike lesser addictive drugs. Still, you'd think they (Wal mart) would KNOW that they have certain prescriptions coming in every month and would strive to keep stock on hand.

MORE TO THE STORY - yesterday I was out and one of the people at Wal Mart called RR and demanded to know why I called her by name in my letter to the Corporate office! I didn't, because I couldn't - she wasn't wearing a name tag - but such continuing rudeness and arrogance! This just keeps getting better and better...

"If I'm going to be in pain... I'm going to do it to myself. Oprah calls that... empowerment." Lewis Black

That ought to get her in some trouble. That is way unprofessional and no doubt her superiors will be very upset when they hear she contacted a customer directly (at home!)

You should have a case manager for the worker comp claim. Do you have a phone number? Surely you have some contact info? It is very easy to switch pharmacies on a WC claim. The pharmacy you choose can probably do it with a simple phone call to the state worker's comp office if you don't have a direct contact (usually a nurse case manager.) They probably need only the patient's SS number, date of injury, doctor (maybe). Russ had has had an ongoing knee injury (14 surgeries and counting) and I've had a lot of experience dealing with worker's comp about switching doctors and once or twice pharmacies. I should think the key thing is to do this when you have time to deal with it without being on deadline (before he needs his next meds.) You don't need Wal-Mart's permission or paperwork. I went through this not terrbily long ago and Wal-Green's handled everything. It seems like they told me to come back in an hour or two and when I did the had all the approval we needed and the prescription waiting.

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