Assigned Shifts Not Dropping Off Shifts Available

Currently in ShiftPlanning there 2 ways to assign a shift to someone -

#1 - go to Shifts Available, look for the person you want to assign the job to, click accept

or

#2 - go into ShiftPlanning, open the shift and assign by clicking on the person you want to assign.

My preference is to use the second version for a number of reasons - a) I can see everyone who requested in one place, and b) since I usually have to make some kind of update to the job notes, I'm already there in the shift and easily do it at that time. For me, for our company, our schedule - this is what works best.

However, when I assign directly in a shift in ShiftPlanning - the available job - which is now filled - does NOT drop off the 'Available Shift' list in Dashboard. Every person who has requested a job is still listed there, and since there are often multiple people who all request the same job, that can add up to a lot of listings.

Furthermore, since the shift does not drop off the list, to staff members it still looks as though it is an open job even though it is no longer available and people continue to request a job even after it is assigned.

When I started using ShiftPlanning over four years ago, I used to be able to clear these leftover or old listings by clicking 'Approve.' As long as the job was already assigned, the system would give me a message, 'The maximum number of people are already on this shift' (or something like that) and the listing would disappear. It was a bit of an inconvenience to go into Shifts Available and click 'Approve' on the many listings, one at a time, hit refresh, etc.- but I was OK with that, I was making that work.

Last year at some point this feature was disabled. Now when I click 'Approve' in an effort to clear the list, I receive a 'Shift request approve failed' and the item remains on the list. This method is no longer an option.

If I click 'Reject', the staff member inadvertently emails me, 'Why did you reject me?' which in turn causes extra work on my part. Remember, I've sometimes got 5 or 6 people all requesting the same job.

Support desk used to clear these listing for me when I asked them to - I would send them a list of the requests I wanted deleted and they would get rid of them. Now they tell me I have to go into my settings, disable email notifications, click reject on every listing, go back to settings and turn them back on.

It seems to me that if I assign a shift in ShiftPlanning, the corresponding listing should be updated and removed in 'Shifts Available' as well - along with every request submitted by every person who requested the job but didn't get it. The two elements of the system need to talk to each other. That's not happening now.

The schedule and the Shifts Available' need to be connected and talk to each other. A shift assigned in the schedule should automatically be updated in 'Shifts Available.'