Champaign County Department of Job & Family Services

Consumer Satisfaction Survey (Child Protective Services)

We are trying to improve the way we deliver our services. We cannot change the laws and policies that direct our programs; however, we can make changes so your contact with us is effective, efficient and positive.

This survey is confidential. The answers you give to the questions below are anonymous and will not be shared with the staff at Champaign County Department of Job and Family Services in a way that would identify you. However, for reporting purposes we need to know your gender and your race.

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1.What is your gender?

Female

Male

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2.What is your race? Please choose one or more.

White

African American

Asian American

Hispanic

Other

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3.Are you satisfied that child protective services staff treated you with dignity and respect?

Very Satisfied

Satisfied

Dissatisfied

Very Dissatisfied

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4.Are you satisfied that you were informed of your rights and your responsibilites prior to receiving services?

Very Satisfied

Satisfied

Dissatisfied

Very Dissatisfied

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5.Are you satisfied that the services of our agency were explained to you?

Very Satisfied

Satisfied

Dissatisfied

Very Dissatisfied

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6.Are you satisfied that your child protective services worker answered all of you questions?

Very Satisfied

Satisfied

Dissatisfied

Very Dissatisfied

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7.Are you satisfied that our facilities are accessible to you?

Very Satisfied

Satisfied

Dissatisfied

Very Dissatisfied

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8.Are you satisfied that your child protective services worker returned your calls in two working days?

Very Satisfied

Satisfied

Dissatisfied

Very Dissatisfied

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9.Are you satisfied that you had a chance to participate in your case plan and/or referrals for community services?