Primary Loans Servicing

First Associates’ best-in-class primary loan servicing will help your business excel. We will serve as a seamless extension of your staff and deliver results by focusing on communication and utilizing the latest call technology, including platform-wide Speech Analytics artificial intelligence to help you improve portfolio performance and improve customer satisfaction.

With First Associates, you get a trusted partner with 30+ years of experience, the only company in its class to have earned a Morningstar MOR RV1 ranking for overall excellence and an unparalleled level of compliance as evidenced by our zero-discrepancy SSAE-16 audit.

The First Associates Advantage Delivers:

Low-risk, cost-effective loan servicing strategies

Increased customer satisfaction with:

One-call resolution

Positive, proactive dialogue

Experienced, bi-lingual agents

Reduced delinquencies and defaults through:

Effective ACH recruiting

A multitude of effective digital communication channels to maximize reach

Turnkey service so you can focus on your core competencies

‘Private labeling’ to make our team a seamless extension of your brand

Top-notch investor, credit bureau & regulatory reporting

Secure fund flow and control

Rapid results from a rating-agency approved partner

First Associates Platform

First Associates primary loan servicing also offers platform-wide Speech Analytics artificial intelligence. So, while other servicing companies are monitoring a small sample of customer calls, Speech Analytics analyzes every single call to ensure:

Optimal service enhanced by big data technology

Superior compliance controls

Consistent brand message

Key customer insights to help you grow your business

If you’d like to discuss a custom solution for your loan and lease servicing needs, please reach out to us at 888.486.2509 or solutions@1stassociates.com.