FAQ

When you book a unit online you can pay via our secure payment page. Alternatively, you can call and speak with one of our storage experts who can take a payment over the phone. This payment will secure your unit for the time period you have selected – 4, 8, 26 or 52 weeks.

At the end of the selected period, we will then invoice every 28 days (4 weeks) in advance (unless otherwise specified) and your invoice will be emailed to you in advance of the due date. Payments will then be taken automatically every 28 days (4 weeks) from the card nominated on your first payment.

Storebox requires just 14 days’ notice of your intention to vacate. Providing the required notice was given, we will refund any unused rental charges back to you on vacation (unless a long term prepay discount has been applied i.e. 8, 26 or 52 weeks).

The minimum rental period is 14 days. There is no limit on how long you can rent a storage unit for and you can prepay in advance for up to 52 weeks. We have customers’ who have been with us from the very start back in 2011!

In addition to any promotional offers we may offer occasionally, customers who are willing to prepay in advance for 26 and 52 weeks will automatically qualify for a prepay discount of 10% and 15% respectively. If you have opted for a specific long-term discount and vacate early, we are not able to refund any unused rent. We will also still require the notice of your intention to vacate.

Absolutely, we understand that storage needs can change over time and that’s why we offer flexible contracts allowing customers to grow or shrink their storage requirements as necessary. A phone call or email is all that’s required to enable a transfer.

No, our containers are new and water-tight. We have customers (including staff!) who store water sensitive items such as electronics and furniture with no problems, and in some cases for years.

Think about this – almost everything that’s imported into the UK from overseas comes in via a shipping container! Clothing, furniture, domestic goods, machine parts, medicine, toys, computers, mobile phones – all start their journey to the UK in a shipping container.

If the container is kept dry inside there will be no condensation as we have ventilation in all our units. If, however someone brings wet or waterlogged items into the unit this will cause condensation issues as this water is trapped in the unit. Therefore, please ensure all your items such as washing machines and fridges/freezers are completely dry before placing them into storage.

Storebox has very few limitations on what you can store, there are obviously a few exceptions and they are obvious to see why. Our TERMS AND CONDITIONS outlines that you can’t store items such as explosives, fire arms, compressed oils or gases, counterfeit or stolen goods, flammable liquids and gasses. If you are unsure and need clarification, please just call one of our storage experts who will be happy to help.

We take the security of your items and our sites very seriously and so in addition to the automatic gates and 24-hour CCTV, we provide you with a high security steel padlock, which is designed to fit tightly under the steel lock box on the units. Using the padlock provided is a condition of using our storage, however there is also space for you to add your own security padlock in addition to the one provided on the arms of the unit door if you so wish. We take a refundable padlock deposit of £40 for the padlock provided. Once you have vacated your unit we will complete a unit check and if all padlocks and keys have been returned, we will refund this deposit back to you.

We do require that you have insurance in place to cover the contents of your unit. We can provide a fully comprehensive self storage policy for as little as £1.10 per week, per £1,000 of cover. You will be required to complete an inventory of all the items kept in storage.