How did your weekend go? If you’re like me, the events we experienced this weekend may have prompted you to be in some tough conversations either face to face or online, and—again—if you are like me, you may not be happy with how you handled each interaction. What I...

Reflection is a big part of learning. When we reflect, we can look back at something, such as a behavior, assess how we did, and then think about how we can do better based on what we’ve learned through reflection. In today’s video, I talk about how we can use...

Is listening the most important communication strategy for coaches? Maybe. Listening certainly is essential for effective coaching, but it is also essential for almost any meaningful communication. And, when we asked people from nine countries around the world to...

Trust and love stand at the heart of effective communication. If we don’t trust someone, if we don’t think they have our best interests at heart, we will hesitate to have meaningful conversations with them, hesitate to learn from them. In today’s video, I talk about...

How do we make sure other people hear what we have to say? Perhaps the best way is to make sure we understand them, which is to say we demonstrate empathy. In today’s video, I describe what empathy is, why it is important, and how to demonstrate it. In this time of...

The current political environment has made it very difficult for people to talk with others about things that matter. Friends have stopped talking to friends, family members have stopped talking to family members. Why are so many of us so divided? Why do so many...