Question

Research assignment on the American Customer Satisfaction Index (ACSI) and its advantages and understand the model on which ACSI is based. The starting point for your investigation should be the ACSI website (http://www.theacsi.org/). After completing an investigation of ACSI, research the topics listed below. This aspect of your research need not be as comprehensive as your ACSI research, however, it is important that you understand of how the topics listed differ from the ACSI tool. Here are the topics for your investigation: JD Power, ISO 9000, The Baldrige Award, Total Quality Management (TQM). After research these topics, explain / define them in your own words to show your understanding.