Overall review sentiment

Top 3 sentiment words

Overall review sentiment

Rating distribution

Unprofessional

Average Rating

20

This alteration shop is horrific. They don't listen to the customer. If the customer is not satisfied with the result, shouldn't the owners do something to resolve the customer's complaint? I brought in pants to get hemmed. They measured and pinned where I wanted. However, the length was incorrect when they finished the pants. I told them that this was not where I wanted my pants hemmed. They would not redo it and just asked for my money. Very unprofessional, NOT CUSTOMER-CENTERED.