Eve magazine subscrition + Dolce Gusto

Hi, I've just spent one hour trying to find the thread above with absolutely NO luck! It looks like the thread has disappeared... Basically if it's still there and anyone can find it for me I'd be very grateful, if not, I was wondering if anyone has yet received the machine.? I've just received my "exclusively" eve card, but no sign or mention of the cofee machine...Thanks for your help!

I'm in the same position as you but the machines are probably coming from the manufacturer I reckon so I'm not concerned yet.

15th Dec 2007

think you may need to "include expired" - my recollection is that deal closed.

15th Dec 2007

ive not had anything yet either

15th Dec 2007

I placed an order within minutes of the UKD listing and then I followed up the order with a phone call once the confirmation email was received. I was told that I would received a coffee machine in the due course as my order was accepted.

I called the company up again on thursday and they advse I would not get the coffee machine as the offer finished befor the listing was placed on UKD.

What can we do.

15th Dec 2007

Susannah;1352229

I'm in the same position as you but the machines are probably coming from … I'm in the same position as you but the machines are probably coming from the manufacturer I reckon so I'm not concerned yet.

I placed an order within minutes of the UKD listing and then I followed … I placed an order within minutes of the UKD listing and then I followed up the order with a phone call once the confirmation email was received. I was told that I would received a coffee machine in the due course as my order was accepted.I called the company up again on thursday and they advse I would not get the coffee machine as the offer finished befor the listing was placed on UKD.What can we do.

What??! Thats terrible!! I had order confirmation via email saying my order had been placed and all was ok... if I don't get my Krups machine i will be very :x I have really looking forward to getting it!

16th Dec 2007

i dont believe this??!!!i have been so excited waiting for this to come(sad i know)i had email confirmation wth the coffee machine on it

21st Dec 2007

i signed up early got the confirm email mentioning free machine rang today to enquire they read out a prepared statement basically saying they are tryin to source more machines however due to deal being place on a 3rd party website they will not be offerin eveyone coffee machine instead they will offer a body shop basket valued at £35 however you will be allowed to cancel subs without any charge recived my first issue today

22nd Dec 2007

mattmerch;1372696

i signed up early got the confirm email mentioning free machine rang … i signed up early got the confirm email mentioning free machine rang today to enquire they read out a prepared statement basically saying they are tryin to source more machines however due to deal being place on a 3rd party website they will not be offerin eveyone coffee machine instead they will offer a body shop basket valued at £35 however you will be allowed to cancel subs without any charge recived my first issue today

damn! so we are not gonna receive the coffee machine? I received my first issue today as well so can I still cancel the subscription?

23rd Dec 2007

I called them on Friday to enquire about my gusto machine, and was told that a label had been printed (not sure what this means!) and the machine would be with me by 6th Jan.

I ordered at 8.30am on the day.

Fingers crossed

24th Dec 2007

Just received the following email :

Thank you for your email.

At this present time we are unable to confirm which subscribers are going to be receiving the free gift. However if you are one of the lucky 200 you will be receiving this within the next 28days, if not you will receive a letter just after Christmas confirming this.

Please accept my sincerest apologies for any inconvenience that this may have caused you.

If you require any further assistance, please do not hesitate to contact me.

Kind Regards

Customer Service Adviser

Dovetail

Doesnt sound too promising.

Original Poster

3rd Jan 2008

this is the latest email I received from them when enquiring about the coffee machine. Just a week ago...

Thank you for your email.

Further to my email I can confirm that the publishers have confirmed that this offer was for the first 200 subscribers only; this was clearly stated in the page ad and online.However due to the promotion being placed on an unlinked 3rd party website without the authorisation or knowledge of Haymarket publishing we have been inundated with orders, when customers subscribed through the URL advertised on the site it took them straight through to the order page hence missing out the front page with terms of the offer. As a result the offer has been extremely oversubscribed.

We are currently trying to find out whether we can source more coffee machines from the supplier to cover the additional orders; however it is unlikely that we will have an answer until the New Year.

If we are unable to source any more machines, then we will write to everyone who was not one of the first 200 subscribers, offering an alternative gift which will be a Body Shop skincare spa set worth £36 containing 3 full-sized items from The Body Shop

Any customers who do not receive the coffee machine and who are not happy with the alternative gift will have the opportunity to cancel their subscription and their payment refunded. Should you wish me to put a hold on the subscription until we have a further update then please advise.

Hi, I received my Dolce gusto a few weeks ago. When i subscribed to Eve mag, I phoned at 08.15 am. It had to be before 9am. Then they said that only 200 people were getting them. I was lucky enough to get one. Your post is quite old now. Did you get yours??Caroline