Notice

What to do if any shortage of item or wrong item received?> Provide picture of the item contents within the parcel package.> Provide picture of the parcel package with the delivery information.> Shipping fee will be incurred from seller end.

What to do if defective item received?> Provide picture of the defective area of the received item.> Provide video of the non-functioning of the product. (For electronic products).> Shipping fee will be incurred from seller end.

What is the period of submission of claims?> Return of exchange of items will be applicable within 7 days upon receiving of the item.

If any change of mind from buyer's end?> We do not provide exchange/ return nor refund for change of mind.

How to submit return or exchange?> Login into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'.> We will assess the claim issue with the provided picture and inform on the progress.

Item Q&A(1)

What to do if any shortage of item or wrong item received?> Provide picture of the item contents within the parcel package.> Provide picture of the parcel package with the delivery information.> Shipping fee will be incurred from seller end.

What to do if defective item received?> Provide picture of the defective area of the received item.> Provide video of the non-functioning of the product. (For electronic products).> Shipping fee will be incurred from seller end.

What is the period of submission of claims?> Return of exchange of items will be applicable within 7 days upon receiving of the item.

If any change of mind from buyer's end?> We do not provide exchange/ return nor refund for change of mind.

How to submit return or exchange?> Login into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'.> We will assess the claim issue with the provided picture and inform on the progress.