5th Annual Financial Services Strategy Forum

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Building Exceptional Digital Customer Experiences for Banking

What does my customer need? As bank executives, this is a question we must ask and ask it often. We are living in a world of digital experiences where tech-savvy millennials make up the majority of our workforce; agile Fintech players continually change the game; and everybody seems to want to bank with Apple, Amazon or Google. Meanwhile, financial products and services are being commoditized, and shifting regulations will likely introduce new challenges to retail, private and commercial banking.

This intimate forum will explore the latest strategies to address this dynamic and challenging environment including:

Attendees will learn new approaches to analyze and assess customer needs; to build experiences that have a deep effect on customer satisfaction; and to command premium prices on their products and services.

This event is sponsored by Simon-Kucher & Partners, however, you must register to attend.