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Consider this: is there any other transaction we are engaged in our lives where we actually receive the product or service, and then we walk out not knowing how much we have to pay? This is what happens on a regular basis when most patients walk out of ...

Thanks to tech-enabled consumer experiences, we live in a world of on-demand, personalized experiences. From booking and checking into flights to ride requests to on-demand valets to food delivery, consumers expect to be in control and have easy access to information. Yet this experience doesn’t cross over to ...

Over the last decade, Sequence has evolved the way we manage design and development processes for complex programs. Today’s project kick-off balances variables like users’ needs and wants, clients’ business requirements, development realities, and third party technology platform dependencies. In this context of complexity, we frequently apply lean ...

At Sequence, we work with a variety of clients – established and innovative brands alike – to design and build what we call “borderless” brand experiences. A borderless brand experience is one where the lines between digital and physical customer experiences are non-existent. This theme is the first ...