Line 363 limited-stop service (peak-hour only) was converted to local-stop Line 162. Staff said that passenger travel patterns on Sherman Way were no longer conducive to limited-stop service and they believed the move will reduce the number of transfers at Sherman Way/Lankershim Blvd. by providing a "one-seat ride" between all stops on Sherman Way and North Hollywood Station; they also indicated that some Line 163 trips in other dayparts could be converted to Line 162 in the future.

The change from limited- to local-stop service was scheduled for implementation December 12, 2011; however, the week before, the Federal Transit Administration requested Title VI (civil rights evaluation) reviews, so the system-wide service change program was suspended until that review could be completed. A public hearing was not deemed necessary because the new service directly replaces the existing service with no period of non-service; however, after the FTA request the Metro SFV Service Council opted to solicit comments on Line 162 during the public hearing for the Orange Line extension operating options. Line 363's replacement by Line 162 was implemented June 18, 2012.