Public File - Norfolk

Each local commercial radio station in the UK has requirements in respect of its music and local content, such as news, speech levels etc. These requirements are set out in the station "Format", a document issued by Ofcom, the UK’s radio regulator. This Public File contains details of the elements that Ofcom regulate, such as music tracks, local news etc. It is intended to give you a better understanding of our output and what we are doing for our local community.

1. News Bulletin Schedule

Smooth Radio broadcasts news bulletins on the hour 24 hours a day. Between 6am and 7pm Mon-Fri and 6am- 12noon Saturday and Sunday these bulletins contain a mix of local, national and world stories, along with appropriate local and national sport, weather and entertainment news. National bulletins are broadcast at other times of the day. Smooth Radio provides local travel bulletins at morning and evening peak times and during weekends when the need arises. Click here for the latest travel news.

4. The programme schedule

5. The average number of hours of automated programming within weekday daytimes and within daytimes on Saturdays and Sundays.

Saturday and Sunday 1000-1400 and Sunday 1800-0000.

6. The amount of local programming per day produced by the station

All of Smooth Radio’s output is produced and presented from our studios in London and shared with Smooth Radio London. Outside of 0600-1000 Mon-Fri and 1400-1800 at weekends, the output is also shared with the following stations: Smooth Radio West Midlands, Smooth Radio East Midlands, Smooth Radio North West, Smooth Radio North East, and Smooth Radio Scotland. Click here to visit our Presenter Home page.

7. Ofcom Localness Guidelines and how to complain to Ofcom

Ofcom, the government regulator with responsibilities for local radio, has produced localness guidelines that this station adheres to. These guidelines can be read here:

If you have a complaint to make about programmes on this station, in the first instance you should contact the Programme Director at the address below. For advertising complaints contact the Managing Director.

If you are unhappy with the response you have received, you can complain directly to Ofcom. Their website has full details about how to do this and can be found here: