Gift anxiety during the holidays is both a risk and opportunity for ecommerce businesses. Make sure you use the every customer contact during the holidays as a means of building long term customer loyalty. Like many retail businesses, you likely invested in marketing to enjoy the benefits of peak shopping season. It’s a fantastic opportunityRead More

Nowadays, mobile marketing is vital for success. There’s no doubt about that. According to eMarketer, the average time spent on mobile has reached a total of 3 hours and 15 minutes per day. Not to mention, nearly 75% of US adults reported using smartphones in 2016. Another report from HubSpot states that mobile commerce willRead More

Yes, you can text customers from Excel and Google Spreadsheets. Here are some excellent use cases for it: Ask Customers for Product Feedback and Reviews Maintain a Personal Connection – Say Happy Birthday at Scale Update Customers about Order or Service Status Broadcast Time Sensitive Information to Employees or Third Parties Send Personalized RemindersRead More

TL;DR we heard you loud and clear – you can now initiate messages to customers directly from your dashboard, without the customer texting first. We are happy to announce the availability of the new compose feature which allows you to initiate text messages to customers that requested to be contacted via text. Now, you canRead More

Why Some People Won’t Use Facebook Messenger and What It Means For Your Business Messenger has huge potential for businesses but unfortunately not everyone uses it. Some people will never use it and some will use it but never to contact a business. What this means is that to reach all of your customersRead More