Frequently Asked Questions

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Can I order your cake stand?

A deposit is required for the cake stand and it is to be returned 3 days after your event.

What is your delivery policy?

A delivery fee will be charged for deliveries outside of Alberton. If you choose to pick up your cake, you should make sure that you have a clean, flat surface with air conditioning. Once you leave with the cake, it is no longer the responsibility of Petunia’s Creamy Creations.

Does your product contain nuts?

Petunia’s Creamy Creations is not a nut – free environment and we suggest that anyone with any kind of allergy refrain from consuming our product. Even if the product does not contain nuts, there may be a possibility of cross- contamination.

Can I include fresh flowers as part of my order for decoration purposes?

We are more than willing to decorate your cake with fresh flowers however please note that fresh flowers may contain pesticides and we therefore do not take any responsibility.

What if I need to make changes to my cake order?

Changes to your cake size, description, flavours, and etc will be accepted until 2 weeks prior to the event date.

What is your cancellation policy?

In the event of cancellation, your deposit is non-refundable.

What is your payment policy?

A 50% deposit down payment is expected when you place the order and the remaining balance is due 2-3 days before collection of the cake, and 5 days prior to the delivery of the wedding cake.

When should I order my cake?

We need at least 1-2 week’s notice for customised cakes and 1 month’s notice for wedding cakes. We limit the number of cake orders so that we can produce a quality creamy creation and give the necessary attention to the details.