All images are purely as a guide, we will endeavour to recreate your order as close to the original design chosen as possible. All Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without notice.

In the event that we are unable to supply the Product or any substitute product to you at all, we shall notify you as soon as is reasonably possible.

Certain Products may be delivered by us in bud to ensure longer life. Some Products, Flowers and Plants may be harmful or poisonous, if you require further information before submitting an order please contact us.

Because of the perishable nature of our products and in order to assist us in resolving any complaints quickly, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.

Prices

All prices listed include VAT.

Prices listed within the web site are valid for a maximum of 14 days from submitting your order.

Order / Payments

During order submission you shall be required to provide us with your personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details.

Delivery

Same day delivery guaranteed if order placed before 2pm GMT on the day of delivery. Delivery is not available on Sunday or public holidays with the exception of mothering Sunday or Valentines Day. We will only deliver to the address quoted or to a neighbour if no one is at home, or leave a card at the address for the recipient to make contact.

In the instance of there being difficulties in delivering your order to the recipient we reserve the right to contact the recipient using the contact details you provided.

Anomalies in your submitted details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or e-mail address, so that we can notify you in the event that any problems are encountered.

Where goods have been correctly delivered we can not accept responsibility if the intended recipient has moved, or lives elsewhere, and the person that receives the order refuses or fails to return the item(s).

General

We reserve the right to add to and amend the Terms and Conditions on which you are permitted access to the Online Site and/or the Online Service from time to time.

We will update any changes on the Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access this Online Service or Online Site. Changes will be effective after the posting of any such change and all subsequent dealings.

These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Online Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail.

If any of these Terms and Conditions is held to be invalid or unenforceable ,the remaining provisions shall remain in full force and effect.

We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy.

A person who is not party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.

Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.

Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.