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Care and washing recommendations

You are entitled to return products delivered to you in the event that they are defective or noncompliant with your order when you received them.
You can do so within 2 months after you notice the defect. The identification tag must still be attached to the product with the disposal seal (if any). We will thoroughly examine the returned product and will notify of your right to a refund (if any). In general, the refund will be processed within 10 working days and in any case, within 30 days of the day that you received the e-mail confirming the right to the return. In the event your claim is justified as a defective or other noncompliance reason, we will pay for the ship-to and return-shipping costs.
Refunds will be issued based on the original form of payment. This does not affect your statutory rights.

If you are for whatever reason not happy with the products you ordered, you may return the products delivered to you within 15 calendar days after delivery, as long as: * The products are unwashed and not used in any way (you are allowed to try garments or shoes for fitting, unless we have indicated otherwise - but you cannot wear them) * The product is in its original, undamaged packaging (a carefully opened package will not be considered damaged) * The product is complete: e.g. both items of a pair must be returnedYou cannot return: * Products that have been tampered with an affixed seal that is broken
If your return has been made for whatever reasons than justified by the existence of a defect or noncompliance of the products, ANA SOUSA does not refund the shipping costs.

At the moment, we are not able to offer the possibility of returning a product to the person who has received it as a gift. In order to return the product, please contact the person who purchased the product for you and ask them to follow the procedure for returning orders as stated.
If your return has been made for whatever reasons other than a justified defect or noncompliance of the products, ANA SOUSA offers the shipping costs for the first return. In the event your claim is justified as a defective or noncompliant, we will pay for the ship-to and return-shipping costs. Refunds will be issued based on the original form of payment.

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SIZE GUIDE

Find your size

We want you to find your favorite piece of clothing, to fullfill all your needs and to make you shine anywhere. Therefore, to find the correct size for you, check the subtitles of the image below and our measurement chart for clothing.

SUBTITLES:

A - Shoulder to shoulder - measure the distance between the tip of one shoulder to the other.B - Chest - measure around the widest part of the chest.C - Waist - measure around the narrowest point of the waist.D - Hip - measure around the widest part of the hip, at the top of the legs. (Point of the body 20 cm below the waist.) E - Between legs - measure of the distance between the top inside of the leg to the ankle.

MEASUREMENT CHART FOR CLOTHING

Chester

Waist

Hips

Between Legs

Shoulder to shoulder

SpecialSizes

AlphanumericSizes

Jeans

Italy

France

UnitedKingdom

USA

PortugalEuropeGermany

76-82

55-59

84-88

83

36.5-37.5

1

XS

W25

36

34

4

2

32

82-86

59-63

88-92

83

37.5-38.5

1

XS

W26

38

36

6

4

34

86-90

63-67

92-96

83

38.5-39.5

1

S

W27

40

38

8

6

36

90-94

67-71

96-100

83

39.5-41

1

M

W28

42

40

10

8

38

94-98

71-75

100-104

83

41-42.2

2

L

W29

44

42

12

10

40

98-102

75-79

104-108

83

42.2-43

2

XL

W30

46

44

14

12

42

102-106

79-83

108-112

83

43-43.8

3

XXL

W31

48

46

16

14

44

106-110

83-87

112-116

83

43.8-44.6

3

W32

50

48

18

16

46

110-114

87-91

116-120

83

44.6-45.4

3

W33

52

50

20

Find your size

We know that accessories are na important part in any outfit. Therefore, and to find the correct size for you, please consult our measurement chart for belts.

MEASUREMENT CHART FOR BELTS

Measures

Waist

75

72-86

85

82-98

95

93-107

Find your Size

We all know that beautiful shoes make the silhouette more slim and elegant. We want you to find your favorite pair of shoes, that will make you shine on any occasion. Therefore, to find the correct number for you, measure your foot from the tip of the big toe to the heel and consult our size chart for shoes.