I trying to pay for Sapling learning and I can't??? :(

I am trying to pay for the sapling service but when I log into my account in Sapling, I click on the payment tab and it says "Available Sapling Credit Remaining: $0". I have opt out of my schools access from my catcourse(and yet I still have access to the ebook and assignments) while I physically log-in from the Sapling website. I don't know where I can speak to a representative?? However, I just want to purchase Sapling from the physical website of Sapling and I can't?!?!?!

I never knew this would be so hard and difficult!!!

Please, Please, Please anyone who can help, I would greatly appreciate it.

Thank you for posting to our support community. I apologize that you're having trouble purchasing access to Sapling Learning.

Here is a help article that explains how to register and pay for your course: Sapling Learning > Registering for Courses. Once you select your course you will be able to make a payment via credit card or PayPal, or enter an access code from a scratch-off card.

I have opted out of my school's inclusive access and wanted to buy service from Sapling from your guys physical website and not through my school's. However, I think that because my school's account is still there, whenever I create an account with my name, it thinks that I am still part of my schools inclusive access. Thus, it doesn't allow/give me the option of paying.

My school charges ridiculous amount of money for the inclusive access, where I can just buy access from you guys and I'll save so much money.

Please, is there a way for you to delete all my accounts(I have two accounts with you guys) and I can restart fresh with my name???

I really need Sapling learning for my CHEM 002 class and our first homework assignment will be posted soon, so I need this problem to be solved soon, please.

I've spoken with the representative managing your instructor's course. He advised that you should register for the course using the instructions I provided. No payment is due at this time. If you are seeing a payment due, try enrolling in the course using a grace period.

Your instructor will provide a list later of students who have opted out of inclusive access. At that time you will be able to purchase without having to purchase the inclusive access.

Will the two accounts that I have on Sapling affect my grade(assignment wise), because both accounts have my name and one is attached to my school email address and the other is attached to my personal email address???I understand the grace period, but will having two accounts affect me, in any way, shape or form???

All of your work for this course should be done in one account. Make sure you log in using the same account each time you access the course. If you like, you can request that whichever account you are not using be deleted. Contact tech support for this using the form in the College Students Support Community.