Google Reviews

Hello I am with Speedx Infotech Pvt. Ltd and when you enter our business name in Google, our business listing appears. My concern is Our Business is having many fake negative reviews from the persons who don't even know our Company and vice-versa. We have received both new negative and positive reviews but negative reviews are out of the line. Will you please let us know how could Google analyse and remove those reviews? Is there anything I can do to change this?

Google Reviews

I would suggest two things. The first thing would be to flag the review, if you haven't already. The second thing I would suggest would be to professionally respond to the negative reviews, and last, contact Google My Business on the phone and discuss the issue and see if they can escalate the case.