Ballard offers free swatches. Shipping and Processing fees apply. See the real swatches in person before you make a decision. Choose up to 10.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Shipping

This is our most cost effective delivery route for items both large and small.

Smaller items are shipped via standard ground service and will generally arrive in 3-7 business days.Please note: Items ordered at the same time may not be delivered together.

Truck Delivery

Larger items shipped via threshold are delivered through a truck service and will generally arrive 2-3 weeks from the date it leaves our warehouse. Please note: All items delivered by truck will be charged an additional freight delivery fee of $35/item.

Items designated for Truck Delivery may be upgraded to our In-Home Service at your discretion for an additional $25 per item in addition to any other freight delivery fees. See In-Home Shipping below.

In-Home Shipping

With our In-Home service, the item will be brought inside in your home, unpacked, inspected, placed in its final destination, and packaging materials removed. Assembly is not included. Please note: If you see any damage to the box or item itself, please refuse delivery or notate physical damage when signing and contact us immediately.

In-Home deliveries are typically made 2-3 weeks from the date it leaves our warehouse. Expect a call from a delivery agent to schedule a 4-hour window for the delivery (Monday-Friday, 8am - 8pm)

Express Shipping

For faster delivery and additional fee, we offer Next Business Day and Two Business Day express service. Express orders received by 4pm EST are shipped the same day.

Express Delivery Charges (for orders under 10 lbs.)

Next Business Day delivery - $19.95 additional

Two Business Day delivery - $9.95 additional

For express delivery items over 10 lbs., additional charges will be reflected at checkout.

How do you calculate standard shipping charges?

Orders under $200 will be charged 15% of the total order value. Orders $200.01+ will be charged 10% of the total order value with a cap at $300.

All shipping charges are based on the original retail price of the product prior to any discounts being applied.*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs

Weekend or After Hours Delivery freight (LARGE) items?

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas at an additional cost. Please contact us via email or 1-800-536-7551 to receive a special shipping quote.

Can I return or pick up items from your store?

Sure. With Ship to Store delivery, you can purchase qualified items* online and have them sent to your closest retail store to pick-up. We’ll take care of the shipping costs. Click Here to find a store near you.

*Items available for Ship to Store service will have a "Ship to Store" option near the Add to Cart button on the product page.

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Darien Rug is rated
4.9 out of
5 by
11.

Rated 5 out of
5 by
Idrathernotsay from
Awesome rugThis rug pairs perfectly with Ballard's velvet curtains. Looks awesome in my new keeping room. Current Ikat style, but not washed out like most are.

Date published: 2016-09-19

Rated 5 out of
5 by
MAG2 from
This rug is just stunning!It is rich, soft and the colors are beautiful - nothing like you'll see in an average rug. Couldn't be happier with the purchase.

Date published: 2016-03-04

Rated 5 out of
5 by
vlma from
great transitional styleI purchased this for my 27 yr old son. was perfect array of colors to compliment what he had. Doesn't show if gets dirty. Masculine enough but great for anyone!

Date published: 2015-02-08

Rated 5 out of
5 by
RugHuntOver from
Gorgeous Runner and RugI purchased this rug for the space beneath our table in the kitchen area and the runner for the cooking area. I'm extremely pleased with the quality,
colors, durability, plush fibers, and pattern. On the web site the background looks to be a sage green, but it is more taupe. Accent colors of brown, beige, deep spicy-cinnamon, gold (similar to the spice turmeric) ... gorgeous. The fibers are soft on the feet and the coloration "hides" soil. I looked so long in various stores and web sites for the perfect rug for this space in our home and this it definitely it! Lovely. I did order the sample to be sure of the colors, etc. and it arrived exactly the same as the sample! Like all new rugs, a bit of "shedding" occurred when new, but simple vacuuming took care of this. (The runner has been on our floor since early March and the large area rug since June.)

Date published: 2014-09-05

Rated 5 out of
5 by
colorgirl4 from
color not as shown but beautifulthe rug arrived quickly and is beautiful.
It was not the coloring I expected but it worked well and is being enjoyed.
Thank you Ballard.

Date published: 2013-04-24

Rated 5 out of
5 by
julesnco97 from
Love this rug!Great quality. Dark patches are brown not black like I thought. It looks great!

Date published: 2013-02-18

Rated 5 out of
5 by
PPint from
Darien RugPerfect fit for my client. We used it in their laundry room and they love it!

Date published: 2012-10-10

Rated 5 out of
5 by
Beans from
Great Quality. Love it.This rug shipped approximately 30 days prior to the estimated ship day due to its custome nature. It arrived quickly and there were no surprises. It looks exactly like the swatch that I had sent to me. There was no variation in color. I definitely would recommend this rug.

Part of our Casa Florentina collection, the Cozenza Hand Knotted Rug is
artisan crafted using age-old techniques and only the finest wools and dyes. It's meticulously hand-knotted in a traditional Turkish Oushak weave for exceptional depth of color and intricacy ...

Part of our exclusive Casa Florentina collection, the Sewell Hand Knotted Rug
is artisan crafted using age-old techniques and only the finest wools and dyes. It's meticulously hand-knotted in a traditional Turkish Oushak weave for exceptional depth of color and ...