Milpitas, CA (PRWEB) June 30, 2009 -- FCC Collision Centers of Milpitas and Mountain View, CA are pleased to announce they have completed AskPatty.com's Certified Female Friendly training and is now Milpitas' and Mountain View's first Certified Female Friendly auto body group. To achieve certified status, their personnel completed 25 hours of training on how to better meet the expectations of the woman consumer.

"Up until now, like many automotive businesses, we thought the obvious goal was to ensure that women were treated the same as men. Through the AskPatty program, we've learned that treating women the same as men does not necessarily yield the ideal experience for women. This may not sound profound, but with an increased awareness of what elements women seek in a positive auto body repair experience, our collision centers are better prepared to meet and exceed the expectations of our female customers" stated Adam Piper, Owner of FCC Collision Centers. "We will meet by accident and make the best of a less than ideal situation."

An Ask Patty certified service center creates an inviting and comfortable environment where women feel welcome. They guarantee that the experience of repairing and maintaining a vehicle will be a pleasant one. Ask Patty trained and certified associates are held to a high level of customer satisfaction with women consumers.

Along with the certification, FCC Collision Centers has enhanced its website to cater more to women, thereby reinforcing their commitment to the Ask Patty Program. This latest design integrates seamlessly to effectively deliver online information and services to female consumers. The new website can easily be found and accessed utilizing the Certified Female Friendly web icon on the existing FCC Collision Centers website. FCC Collision Centers' Female Friendly site is an extension of the main site, with many of the same features simply presented in a more appealing and inviting format for the female audience.

"Women are not the same as men, and they do not base their consumer decisions in the same way as men. Business Week reports that women make over 80 percent of the buying decisions in U.S. households today. In effect, they have become nearly every family's chief purchasing officer," says Jody DeVere, President and CEO of AskPatty.com "Businesses that do not change their approach to communicate more effectively with women will get left behind and leave themselves open to being over-taken by their competitors."

The new Certified Female Friendly virtual interactive training design and functionality are another industry first from AskPatty.com, the company, which initially developed the most comprehensive solution available to automobile dealers and service centers for engaging, selling, servicing, and retaining women customers. The AskPatty web sites are the first designed specifically for women and provide the tools and resources most requested by women.

About FCC Collision Centers: FCC Collision Centers, Established in 1979, has been a family-owned and operated business serving customers in Milpitas, Mountain View, and surrounding areas. Adding to certifications from I-Car Gold, Diamond Certified, DuPont Paint and Verifact, FCC Collision Centers are now AskPatty.com Certified Female Friendly. Membership in good standing with Yelp.com, California Auto Body Association (Chapter President 4-times and on the Board for 25+ years), Collision Industry Conference, and Society of Collision Repair Specialists. Mountain Voice named the Mountain View shop the "Best Auto Body Repair" in 2007 & 2008.

About AskPatty.com, Inc.The AskPatty.com, Inc. website and blog is a safe place for women to get advice on car buying, maintenance and other automotive related topics. Women can shop for vehicles at our network of Certified Female Friendly retailers across the U.S.

AskPatty.com is a member and 2009 corporate sponsor of the Women's Automotive Association International based in Detroit, MI, Board member of the UnitedSpinal.org, Member of the California SkillsUSA.org board, on the Women's Board of the Car Care Council, a SEMA member and a member of the SEMA Business Women's Networking Group.

Ask Patty Certified Dealer Program:Properly armed with the right tools and training, automotive retailers can increase their share of the largest and fastest growing demographic of new vehicle buyers in the US -- Women. The Ask Patty Certified Female Friendly program was designed specifically for automotive retailers to attract, sell, retain and increase loyalty with women.

What Is An Ask Patty Certified Female Friendly Automotive Retailer?An Ask Patty Certified Female Friendly automotive retailer creates a safe and comfortable environment where women feel welcome and make the experience of purchasing and maintaining her vehicle a pleasant one.

Ask Patty trained and Certified Female Friendly retailers are held to a high level of customer satisfaction for women consumers.