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Win 7 blank screen virus

Having massive issues with my windows 7 laptop. I tried to login and it was stuck on the windows loading icon (>1 hour) before booting into a black screen showing just the mouse pointer which I could move around.

Tried to boot it into safe mode but the exact same thing happened. I can get into the system recovery tool so tried a system restore but no matter what point in time I choose it fails. Trying to boot in to the last known good config also fails to produce a result.

I can open the cmd prompt but dont really know where to go from here. Considered downloading a win 7 iso image from them but as the product key on the back of the laptop comes up as (essentially) this a pre installed key, please get in touch with your provider.