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Thanks for visiting Consumerist.com. As of October 2017, Consumerist is no longer producing new content, but feel free to browse through our archives. Here you can find 12 years worth of articles on everything from how to avoid dodgy scams to writing an effective complaint letter. Check out some of our greatest hits below, explore the categories listed on the left-hand side of the page, or head to CR.org for ratings, reviews, and consumer news.

We’re not always gloom and doom around here (although we will cop to occasionally getting lost in our flaming logo and pasting beveled song lyrics onto photoshopped self-portraits; in our defense, those lyrics are always from Phil Collins’ seminal understatement, But Seriously…). We know that sometimes companies do right by customers and we like to hear about it, especially when they are “anonymous” astroturfs sent like so much chalk to soak up our bile. Anyway, what we’re saying is, a company did something nice.

Let me explain. About two weeks ago, when I was at the Macworld Expo in San Francisco, I lost one of the clips off my laptop bag. These fellows have been the bane of my existence on this bag. They basically work as springs, but they have a disturbing tendency to simply pop off every once in a while. To be fair, they’re pretty much the only flaw in a product that I’ve used almost everyday since I’ve owned it. Over the years, I’ve lost a half dozen of these buggers. Sometimes, If I notice quickly enough, I can usually find them on the floor and reattach them, but sometimes they’re lost to the linoleum of time.

Feel free to read Dan’s post, but we’re going to spoil it for you: After getting plenty of replacement clips, Spire finally just sent Dan a whole new bag using a new, better clip design. It’s not a recall, but it made one customer happy, and we’re in a generous mood.

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