Fujitsu Takes Self-checkout Point of Service to the Next Level

Lower Total Cost of Ownership (TCO) via productive use of resources, reduces support costs and energy consumption

myU-Scan Mobile Application further cuts transaction times and allows the shopping experience to be customized

Reliability, increased staff productivity, and lower costs are the top three benefits retailers expect to realize through their instore technology. Fujitsu’s integrated support tool Integro maximizes reliability and speed of service support of U-Scan by fixing problems locally– eliminating time-consuming outbound support calls by staff. As well as enabling employees to focus on the needs of customers, Integro empowers staff with rich data and powerful tools that automate remote support tasks, while simultaneously providing out-of-the-box reports delivering big data for analysis and giving a complete overview of the solution.

Usability is also enhanced by the myU-Scan Mobile Application which reduces transaction time and personalizes cross-channel customer service by allowing individual customization at any U-Scan station in any store. Available for Android and iOS devices, myU-Scan delivers a unique Quick Response (QR) Barcode to customers’ mobile devices. Therefore personalized identification data and pre-selected shopping and payment preferences as well as lists of favorite items are easily to hand at the checkout and available for reuse or editing.

LED brilliant blue light bars: help direct consumers with their transactions, are synchronized with the U-Scan user-interface test, and contain animations as well as audio guidance.

Modular security technology: U-Scan Genesis carousel is available in various formats and platform versions. There are several height bag riser as well as expandability options for up to eight bags, making the modules secure and efficient to meet a broad range of requirements.

Recognized internationally as a leader in a wide range of retail solutions, Fujitsu has worked with retailers across the globe for three decades, enabling a premier customer experience and creating synergy effects leading to increased sales as well as improved operational effectiveness and customer satisfaction. The self-checkout solutions, its best practices and industry performance benchmarks that have been established, make it possible for retailers to keep abreast of technological advancements in the industry and expand their market share.

Supporting quote

David Concordel, Senior Vice President Global Retail, International Business, Fujitsu
“Self-checkout is an important part of the Point of Service mix, particularly for mass merchandisers. The U-Scan Genesis II solution enables retail establishments to stay ahead of the competition and maximize their return on investment, while exceeding customer expectations. By listening to our customers and building technology to address their needs, Fujitsu continues to expand our footprint in the industry with self-checkout solutions and services that support retailers’ performance objectives and their commitment to customers.”

Pricing and availability

U-Scan Genesis II will be available to retail customers globally through Fujitsu from Summer 2014.

At EuroCIS, you can find Fujitsu at booth C75 in hall 6 from February 16 to 20, 2014. Please visit us at the stand or contact us to arrange an interview with one of our retail experts.

About Fujitsu

Fujitsu is a leading provider of information and communication technology (ICT) -based business solutions for the global marketplace. With approximately 170,000 employees supporting customers in over 100 countries, Fujitsu combines a worldwide corps of systems and services experts with highly reliable computing and communications products and advanced microelectronics to deliver added value to customers. Headquartered in Tokyo, Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.5 trillion yen (US$55 billion) for the fiscal year ended March 31, 2011. For more information, please see: www.fujitsu.com.