Belong also known as a brand launched by Telstra in 2013 and has been running since then. Belong is one of the cheapest ISP which is significantly cheaper than it’s present (Telstra). However, it’s limited in offering with ADSL2 and NBN available only with the side inclusion of Belong Voice. Belong also offers budget month-to-month packages as well.

My service went down 4 days ago now. I called the service centre only to be told all service centres are closed due to the virus...so I emailed them and got a call back and was on the phone for over an hour trying to fix the problem. They couldn't help me and I was told someone would call me the next day...didn't happen. I've emailed several times with no response back. Customer service does not exist in this company. I'm a student and need the internet so I can study...I will be changing service providers

I am writing this regarding issue of the delivering the modem since more than 3 weeks to narrating same story of me to your 100 of staffs has always been frustrating and terrible experience. I requested for service on 3rd of February around afternoon time. The lady (staff) on the phone told me she had requested for a new modem as the old modem won't be working for the new house. She assured me that I should be receiving it in 3 to 5 business day has turned into a nightmare as it never got delivered to me. Then, I made a 100 plus follow up calls in between 3rd of February till dates. Everytime I was told by your 100s of staff that the order wasn't made for the modem on 3rd of February when I did call for the moving request. When I did follow up call everyone always told that they had put for the high priority for the modem. But, I have never till date. I got a tracking details message on several time but wasn't delivered because of your staff whoever put the order gave them a wrong address and delivered on wrong Address. Because of your irresponsible belong team I am suffering , it's frustrating and horrible experience I am facing it. This are some of the list of your irresponsible, misleading and giving false information staff are that I can remember:On date 25/02/2020 Employee Name: Sylbester Employee ID: D871621He has no manner and doesn't have much information as well as narrating the same thing and escalating the problem rather than solving. He also does not know how to handle the customer and their complaints. He didn't connect me to supervisor when I made a request he just put me on hold.Other staff A week agoEmployee Name: LalaEmployee ID: D75308She was one of the supervisor who double assured me that she had requested for the modem and deliver within 3 to 5 business day as well as she kept in a high priority. There is no doubt this time. I should be receiving them. But, I have not received till date.

Employee Name: CharleneEmployee ID: D941915She also assured me the same thing. She was rude, wasn't nice and polite to the costumer.

To conclude, this is just some I can remember out of many I dealt with. Hopefully, after receiving this complaint there is going some change and will take a require action by Belong team to give a justice to me which I never had from more than a 3 weeks.Thank You!

I am writing this regarding issue of the delivering the modem since more than 3 weeks to narrating same story of me to your 100 of staffs has always been frustrating and terrible experience. I requested for moving on 3rd of February around afternoon time. The lady (staff) on the phone told me she had requested for a new modem as the old modem won't be working for the new house. She assured me that I should be receiving it in 3 to 5 business day has turned into a nightmare as it never got delivered to me. Then, I made a 100 plus follow up calls in between 3rd of February till dates. Everytime I was told by your 100s of staff that the order wasn't made for the modem on 3rd of February when I did call for the moving request. When I did follow up call everyone always told that they had put for the high priority for the modem. But, I have never till date. I got a tracking details message on several time but wasn't delivered because of your staff whoever put the order gave them a wrong address and delivered on wrong Address. Because of your irresponsible belong team I am suffering , it's frustrating and horrible experience I am facing it. This are some of the list of your irresponsible, misleading and giving false information staff are that I can remember:On date 25/02/2020 Employee Name: Sylbester Employee ID: D871621He has no manner and doesn't have much information as well as narrating the same thing and escalating the problem rather than solving. He also does not know how to handle the customer and their complaints. He didn't connect me to supervisor when I made a request he just put me on hold.Other staff A week agoEmployee Name: LalaEmployee ID: D75308She was one of the supervisor who double assured me that she had requested for the modem and deliver within 3 to 5 business day as well as she kept in a high priority. There is no doubt this time. I should be receiving them. But, I have not received till date.

Employee Name: CharleneEmployee ID: D941915She also assured me the same thing. She was rude, wasn't nice and polite to the costumer.

To conclude, this is just some I can remember out of many I dealt with. Hopefully, after receiving this complaint there is going some change and will take a require action by Belong team to give a justice to me which I never had from more than a 3 weeks.Thank You!

BELONG NBN TERRIBLE SERVICEThis company ignores your emails, when you call they tell you they will assign you a case manager who will give you a call back (not once have I received a call) and they won't give you any indication of what's taking so long to connect. REASON WHY ITS SO CHEAP... You get bad service and no support with it. They demand your money but won't offer you a fair service in return. I would not recommend Belong Internet service to anyone. Stay away from them!

I really wished I had of read reviews first but was assured on my initial phone call that everything would be up and running within a certain time frame. The modem was sent swiftly but that's when this company crumbles into a terribly run offshore shambles of an Internet provider.

Recently moving back from overseas and into a new home, I told the operator that it was essential that the Internet be connected by the time we moved in as I work from home and the kids have many assignments before school starts again.

2 weeks later I'm still driving over an hour to work at my in-laws house and taking the kids to the library every afternoon.

This company ignores your emails, when you call (Manila call center) they tell you they will assign you a case manager who will give you a call back (not once have I received a call) and they won't give you any indication of what's taking so long to connect.

Their app is terrible and provides no assistance.

How is a company in Australia allowed to continue operating with such terrible reviews and customer service. Shocking.

If you have a choice, avoid this company. It's embarrassing that they even mention Telsta as a partner.

This has been one of the worst experiences with customer service I have faced.

For context: Before this saga, I made a call to Belong in late September 2019, explaining that the address listed on my account is incorrect. They insisted the address on their side was the correct one we were living in. I left it as that until this saga.

1) Belong disconnected my internet connection on the 9th of January without telling us. We waited a couple of days because Belong’s internet has often dropped and after restarting the system we would get it back within the day. 2) we sent in 2 customer service support requests but they never seemed to have gotten through 3) We called Belong on the 16th of January only to be told to locate our NBN box before calling. This eventually turns out irrelevant to the case. 4) We called Belong again on the 17th, this time to be told that the internet connection was suspended because there was another address on our account. Subsequently were told to wait 2-5 business days for the reconnection. 5) On 22nd of January, I messaged Belong to check on the status of reconnection only to be told by Chard a reconnection was not valid and that I needed to apply for a “move order”. This should have been told to us immediately once Belong realised this was the case, but it took a decision made by chance to contact the company to be told. 6) I submitted a “move order” as advised, and was told by Ricky and Franz we needed to wait 7 business days (31st Jan) for reconnection. Perfectly reasonable apart from the fact that we have been without internet connection for almost an entire month! 7) I request for a reimbursement but was told by Milet this was not possible because there is still data usage at the wrong address even today as I write this. How ridiculous?! The issue started off as Belong cancelling and ADMITTING to cancelling our internet hence the prolonged saga. Any data usage in the wrong address is firstly not our responsibility, but secondly bizarre if Belong had admitted to disconnecting our internet in the first place.

Given the lack of professionalism and sheer dishonesty of the company and it’s employees, named above, I strongly urge any future users to reconsider using Belong. I would have never signed a contract if I knew how blatantly dishonest they are.

Terrible service. Avoid like the plague! We moved into a new house in the South Eastern suburbs and Belong was supposed to set up the NBN for us. After having their modum for around 4 weeks with still no progress, we moved to TPG. TPG set it up within a couple of days. As said by reviewers, there was no genuine follow up despite us calling Belong every couple of days to question why the internet had still not been activated. They constantly blamed the NBN, without giving us any rationale for why it was taking so long. I also recently discovered Belong have charged us twice for internet, since cancelling the service.

Terrible service. Modem appeared in two days but service wasn’t connected. After two weeks I have got sick of lies and broken promises from the belong call centre. They have no way of escalating problems and simply quote that someone will call in the next 48 hours. They don’t call. They need a royal commission. In my experience this company should be banned from operations in Australia as they do fulfill their obligations.

Connection process was a shamblesDid not receive the modem after waiting 20 daysso I cancelled service. The first call, they forgot to order modem, 2nd call they sent to the old (disconnected) address, 3rd call sorry it hasnt left the distribution centre waited 7 days and still hasnt left distribution.