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CarGurushttps://www.cargurus.com

Theresa

Dec 1, 2016

Everything was great until I purchased the car. Then silence.
I've emailed
and called the managers three times. They do not even
acknowledge me.
No reply at all. I believe they forward my question (Where are
the car mats
that are supposed to be in the car?) to my salesman. He is
kind enough but far more concerned with selling the car than
maintaining
customer relations. Frankly I'm surprised the managers (three
of them) have
all ignored my emails without so much as a "Thank you for
contacting us,
we'll get back to you soon." reply. For an Infiniti dealer - it's
very
disappointing.

Response from INFINITI of Coconut Creek:

We're concerned to hear that you haven't received the treatment or communication you deserve, Theresa. We're committed to providing excellent service to our customers, both before and after a sale. I would appreciate a chance to talk to you so I can help. Please contact me at your convenience so I can work on making things right. -Jeffrey Pool, Internet Sales Director, 954-861-6100 ex.1007

CarGurushttps://www.cargurus.com

Ed

Nov 20, 2016

showed us a few cars but never called us about what our trade in was
worth.

Car more than a bit high for its condition. Way out of touch of what others are
selling. Only plus was lower mileage but come missing paint peeling and
leather steering wheel a ndcarm rest were really bad. Definitely not 21400

Salesman and managers were great to
work with. Drove almost 3 hours to
purchase the vehicle, but the pictures
were misleading. Ended up having a
bunch of scratches and debts that were
not disclosed on the ad or over the
phone prior to making the trip. The price
was right, but a little more honesty
upfront would've been appreciated.

Old Dealer Reviews

CarGurushttps://www.cargurus.com

Phil

Aug 8, 2012

Dealer listed a vehicle with no price, and when l emailed them about what the price I was given the run around instead of telling me the price. The bad part of it, that the respond came from a manager...wow. That kind of service I would expect from a buy here pay here.

Ripped off, made a fool of, a den of car jackers. Paid for a 2000 Infinity I30 this week and the next day it was sold to someone who just walked in with cash in hand. My poor salesman was off the day the car was sold out under us. The pompous salesmanager, aware of my deal since he was instrumental in setting the price, decided to make good on the shady undisclosed $899.00 service fee they charge by getting cash in hand. Signed contract, authorized and paid for that did not matter. Had the finance manger call and lie to me telling me the car was totalled in the parking lot only to later be told that a person with cash walked in and paid for it the day after I had bought it. Unbelievable that a Infinity dealership would stoop to such levels of underhanded business. The sales manager reply to all of this, "A signed contact and payment only holds the price not the vehicle". What happen to trust and safety. My wife cried for over an hour. I even told the dealership that I experinced a similar situation and I begged them please don't let this happen again. They assured me that since they were a Infinity dealership that you could trust them. I am sure there are honest and good people there working to help the customer but honestly they are not in the decision making levels. Please beware of this dealership. Take care and may God bless.