E-Learning for Hospitality Sector

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E-Learning for Hospitality Sector

Employees in the hospitality sector have to be on their toes all the time and provide the best experience to the customers. It is a huge challenge to provide training to employees to improve service quality and maintain quality standards. E-learning has come to the rescue.
The Indian tourism industry is growing in importance, and in 2015, it generated revenue equivalent to 6%of India’s GDP and 8.7% of its total jobs. It is expected to grow by 7.5% annually to US $270 billion by 2025. The Ministry of Tourism is conducting an ‘Incredible India’ campaign to woo tourists. It is actively promoting, cruise, medical, rural as well as eco-tourism. It is an arduous task to train personnel of the hospitality and tourism industry because of the rapid development of the sector.

Challenges Faced In Training:

Hospitality is a highly competitive industry. Employees have to be constantly trained to deliver their best.

Considering training aspects, soft skills training is very important.

It is quite a task to make training interesting for an exhausted workforce.

Training has to be organised with a focus on daily operations. It is tough to assemble staff for training sessions

Solutions Provided By E-Learning:

Employees can be trained in the nuances of various cultures that the customers of the hospitality sector come from.

Training includes sensitive topics like responsible alcohol service, handling emergency and compliances for food and safety. Soft skills training can be provided.

Training is useful to enable employees to handle software courses and improve their service.

Employees can access training at their individual pace.

The organisation saves time, money and resources needed to train employees through traditional classroom training.

New course on housekeeping and hygiene make these usually dreary subjects, useful and interesting.

New recruits enjoy great benefits from brand orientation program developed and deployed by e-learning.

Training can be provided to enable staff to deal with medical emergencies of tourists.

Training can be provided to make employees of hospitality industry truly understand the meaning and tasks associated with the “Athithi Devo Bhava" campaign.

They can be trained to sensitive issues faced by female tourists like sexual harassment, rape, etc.

Employees can be made aware of the best spots in the country and guide tourists to these spots.

Are you baffled by the training challenges? Contact us! We provide innovative and customised solutions as per the company’s objectives to give an edge over the others.

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We had the opportunity to work with Dynamic Pixel on a POC. They did an amazing job. I found the team very collaborative, flexible and professional. Their rates are competitive and have a very positive attitude towards their work. The founder Udit has good leadership capabilities and you can trust him and his team to deliver a quality product in the agreed upon timelines. We look forward to developing a long term working relationship with them and highly recommend them if you are looking for a trustworthy partner."Sudha Chandrasekharan / Founder and CEO - Learn-Skillz

Dynamic Pixel has contributed to 3Di and its growth by creating training videos based on our innovative curriculum. We found the response time and communication to be excellent."Craig Hansen / Academic Director

The team was talented and quickly adapted to the ever changing demands of our software."Craig Hansen / Academic Director