Advanced Telephony Tools

Make Each Call Count By Personalising Customer Contact

Reynolds Integrated Telephone System (RITS) helps turn each call into a sales opportunity.

What is Reynolds Integrated Telephone System?

A dealership wide customer experience management system powered by the telephone that displays detailed information with each call, arming your staff with the knowledge to manage calls quickly, offering a truly personalised response to effectively address your customer’s needs. Turn the challenge of managing every phone call into a sales opportunity.

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Why Your Dealership Needs RITS

Created specifically for automotive retailers, it pairs advanced telephone features with your customer database to improve customer satisfaction and increase revenue at the same time. Dealers no longer need to choose between productivity and customer service. RITS combines in-depth integration with the POWER and Contact Advantage systems that save time, share data, and talk to each other, changing the consumer experience one call at a time to:

Improve customer service with tailored relationships

Work smarter with more efficient processes

Engage better interactions with your consumers

Drive business results across your dealerships

What Our Customers Say

"From the moment we installed the RITS system, we saw results immediately including: improved customer service, reduced liability and time savings. If you are considering the Reynolds Integrated Telephone System, you have to get it. No question."

Laura Cooper
Arriva Bus and Truck

Benefits of Reynolds Integrated Telephone System

Elevate Your Business Results

Turn each call into a sales opportunity. Helping you increase customer satisfaction and revenue each time your phone rings.

Seamless Integration with Multiple Solutions

Add records with a single click to the POWER DMS and Contact Advantage systems, offering multiple solutions that work as one, together.

Streamline Outbound Call Process

Automate tasks including reminders, follow-ups, and automated voice messages to help save time and increase your customer focus.

Dealers gain more control with the ability to track every telephone interaction. Hold staff accountable of tasks and take ownership to gain better customer relationships and increase sales.

MyRITS App

Extend the power of Reynolds Integrated Telephone System (RITS) to your iPhone or Android device. The MyRITS Mobile Application puts the RITS software in the palm of your hands through a Smartphone enabling dealers to:

Engage better with customers by viewing information including service history, current vehicle, parts ordered, F&I and contact details.

Increase efficiencies by flagging calls and follow-ups.

Capture, record and report all outbound calls, helping management monitor progress and ensure follow-ups are being done.

Never miss an opportunity by handling incoming, outgoing, missed and active phone calls through your mobile.

Complete Suite of Integrated Solutions

The Retail Management System (RMS) is built using the POWER Dealer Management System (DMS) at its core. We connect every area of your dealership so you can share data and view reports quickly and accurately in real-time, all from one single point of data entry. Deliver a rewarding experience with our Retail Management System and POWER Dealer Management System. Give your customers the attention and service they expect and deserve.

Contact Advantage

Manage all your showroom needs with CRM tools and full transparency of the sales process and every enquiry. Turn more leads into sales.