Blockbuster Video Interview Questions & Tips

Hiring process information for an interview at Blockbuster Video

Where to Find a Blockbuster Job

Renowned video-rental retailer, sold all assets to DISH Network and closed the entire chain of corporate-owned retail stores. However, the brand continues to operate through 50 franchise-owned stores located in Texas and Alaska as well as through the online video streaming service Blockbuster on Demand. Individuals still interested in working the retail aspect of business should view the interview tips page for Family Video.

General Considerations for Employment

Applicants looking for work with the remaining Blockbuster services may find opportunities via customer service positions. The corporation values potential employees with high energy, intelligence, and need for achievement. Applicants begin the hiring process by completing the required job forms on the corporation website or working with a recruiter. Job seekers then receive scheduling for onsite evaluations. Consider business-formal dress when visiting branch locations to interview. Expect the testing and interview process to last up to three hours, in most cases.

Pre-Employment Assessments

When candidates arrive for Blockbuster job interviews, human resources members prompt potential employees to fill out short forms before the skills assessment. Remain cordial and professional with everyone encountered throughout each part of the procedure. The assessment tests the skills of candidates in the areas of multitasking and challenging customer scenarios. If the assessment contains a multiple-choice section, spend only reasonable amounts of time on each question. Return to the problematic prompts after completing the rest of the section. Candidates who stay calm and focused generally perform the highest on the assessments.

Common Blockbuster Interview Questions

Once the assessment concludes, hiring management engages candidates in two 1:1 sessions. Applicants should greet each interviewer with a high-level of confidence and enthusiasm, traits of which the entertainment company often looks for in customer service candidates. Questions posed in video rental company interviews often focus on previous experiences in customer interactions as well as inquiries designed to assess general behavior. Provide answers containing a positive spin, especially when discussing former employers. Examples include: “What did you like and dislike about your last position?” and “What problems did you have with the last product or service you represented?” Candidates often receive hiring decisions at the conclusion of the second interview. If not, ask the interviewer how best to follow up with the company to determine hiring status.

Interview Tips from a Blockbuster Video Hiring Manager

Blockbuster Store Manager Interview Video

Video Transcript

Interviewer: What was the work environment like?Blockbuster Store Manager: When it came down to it, it was just a matter of enjoyable work, going out to your customers. So if you’re enjoying your job, then it’ll present itself to your customers without having to do anything. You’ll learn about movies because you kind of need to know about movies and enjoy movies. But, it really was enjoyable to come to work every day. You had a good time, you dealt with the customer, and I would call it a family atmosphere.

Interviewer: Please describe a typical day as an employee.Blockbuster Store Manager: Making sure you know what’s available/not available, where things are located throughout, know that you’re going to be behind the register, unless you’re helping that person looking for a particular movie. Expedient, you want to make sure you’re getting done, getting them checked in, making sure you know what’s out there, and knowing the system. Cashier, getting titles, and then maybe even following up on those folks who may be late, or past due.

Interviewer: How would you describe the application and interview process?Blockbuster Store Manager: Let me start off with that energy. They want to see that you are willing to go in there and do what is necessary to make the customer happy. Know your store. Know your titles. Know where they’re located. Know your policies and procedures. Be able to communicate that to someone who’s upset because no one wants to pay late charges – no one wants to pay that much for a movie. With all the services out there, you’re conveying to them what you have. I think that in doing that, showing responsibility, coming into work on time, financial responsibilities – you have a cash drawer. You’re responsible for cash. You’re also responsible for making sure you’re stocked with what you need, as far as other than movie product.

Interviewer: Did you earn any benefits or other job perks?Blockbuster Store Manager: It’s like a sales-type position. You want to sign people up as memberships. You want to get titles out the door, and you want to offer them things that are outside the store; your online and so forth. So if you can reach certain numbers and goals, then there were benefits such as you might get a stipend in your pay, a commission, depending on how much you got. So, it was like a sales-type role. So in sales, you have commissionable and non-commissionable stuff. So, if you went above and beyond the goals, then there were bonuses available to you, even on the regular employee level.

Interviewer: What other advice would you give to a job seeker looking to gain employment?Blockbuster Store Manager: You just got to go in with a positive, fun, free-spirited attitude, and you got to like movies. I mean you really do. It’s not hard to like movies, but it’ll make it so much easier to flow, find different movies, genres, and be able to absorb all you need to make it fun. It really is because customers are there for entertainment, and entertainment is fun. I don’t know any other way to say it than that.

Video Transcript

Interviewer: What qualities do you look for in an applicant?Blockbuster Hiring Manager: I kind of think you have to be customer-oriented because it is a customer business. They’re coming in, they’re looking for information for a movie. They want to know where it’s at, if you liked it, your opinion. They’re going to ask, “Well, I’m in the mood for a horror movie. What do you think?” Know your directors, get that knowledge base down, and it will just flow, help you find that title. They want to see if you have what it takes to go in there and have what it takes to make the customer happy. Know your store, know your titles, know where they’re located, know the policies and procedures, be able to communicate that to someone who’s upset because no one wants to pay late charges, pay that much for a movie. With all the services out there, you’re conveying to them what you have. I think that in doing that, showing responsibility, coming into work on time, financial responsibilities… you have a cash drawer. You’re also responsible for making sure you’re stocked with what you need, as far as other than movie product.

Interviewer: How can an interviewee tell if the interview went well?Blockbuster Hiring Manager: Ultimately, that manager letting them know that they have some more interviews, however they’ll be hearing from them soon. There’s not a long wait period, so as soon as he says, “I’ll get back with you on Monday,” it’s pretty sure that if you hear back from them immediately, then you’re at the top of their list. Those that they tell, “Well, we’re still doing the interview process. We’ll let you know how it goes.” So, if you walk away and they tell you, “We’re letting people know by Monday.” You’re pretty close to sure to be at the top of that list.

Interviewer: What other advice would you give to a job seeker looking to gain employment?Blockbuster Hiring Manager: You just got to go in with a positive, fun, free-spirited attitude, and you got to like movies. I mean you really do. It’s not hard to like movies, but it’ll make it so much easier to flow, find different movies, genres, and be able to absorb all you need to make it fun. It really is because customers are there for entertainment, and entertainment is fun. I don’t know any other way to say it than that.

More Blockbuster Interview Videos:

8 user comments:

nessa

What are all the questions Blockbuster asks during interviews? What is expected during Group Interviews?

Yes! I am Getting a part-time job at blockbuster video! First, the manager will be giving me some job training. Mainly, I will put the movies and video games in back and I will ring customers out on the cash register. I think this will be a fun job.

ok well i said i would help, I GOT THE JOB, they put us all in a circle about 20 of us, in the middle of the store, and we had to tell everyone about ourself, then we had a game where we had to sell the item to the peson to r right, then a scavenger hunt, then ended why u should b picked…..5 min later they picked 12 of us to continue….what was next was interviews, with 2-3 managers, and after all that (about 2 1/2 hrs) they let us go and said they call the 5 who were picked its not as bad as it seems….JUST B YOURSELF, ACT LIKE U ALREADY HAVE THE JOB

I have an interview for blockbuster today and looking on here and reading different people responses help me to better my response to the questions that were asked and I feel that I’m going to excel at this interview!

Okay, I got an email from Blockbuster saying there is a ‘casting call’ that I have to go to. A casting call basically means a group interview. At the group interview, they’re put you in a circle, and then each person has to say their name and their favorite movie.

When that’s done, each person in the group has to say an actor/actress and the person right next to them have to guess what movie they were in. If the person didn’t know then the circle can shout it out.

Then you’ll do some activities. Like sale a product to someone within 20 seconds. Examine the products carefully and hear what the store managers say about the products.

There will be a scavenger hunt. There will be a list of ‘hints’ about the movie you need to find int he store. Roughly you have to find at least 6 movies. Then you have to answer the bonus question.

Next the store managers will ask each person why do they want to work at Blockbuster. Just answer the question honestly and be yourself. After that is done, they’ll ask you if you have any questions for them.

Then once that is done, they’ll tell you when and how they will contact you if and if not you got another interview at the store you selected.

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If you got the interview, awesome job!!! The store manager will do the interview at the store you want to work at. Basically he/she will give you this paper to fill out, which is a background check. They do that just in case they pick you to do the job and check for any type of record you have on file.

Once they do that, they’ll ask you questions like:
Why do you want to work here at Blockbuster?
Tell me about yourself.
What job/volunteer work did you do? What did you have to do?
What do you want to gain from this?
When was the last time a customer got you frustrated? How did you handle it?
When was the last time you were unsupervised and you had to do a task? What was the task?

And the list of questions go on, the store managers read it off of this packet.
Also the store manager will do this type of selling product thing, but you’re telling the ‘customer’, which will be a worker at the store, and tell them about the combo pack that they’re doing.
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REMINDER!!! JUST BE YOURSELF!!!!

I had my interview with the store manager and he said that he’ll call me by Friday and tell me if I got the job or not :]

I applied for Blockbuster and I went to a casting call. Everything turned out fine. The manager is doing a background check. Utah came out good but I haven’t got my CA background check. Its been 2 weeks. I’m getting impatient and nervous. Someone help please. Thank you.