This page uses Javascript. Your browser either doesn't support Javascript or you have it turned off.
To see this page as it is meant to appear please use a Javascript enabled browser.

Bus Terminal Frequently Asked Questions

George Washington Bridge Bus Station

The Port Authority owns and operates the Bus Station building. It does not operate any bus companies. If you have a question concerning your bus travel, such as "Do children ride for free?" or "How much luggage may I take on the bus?", please contact your bus company directly.

For a list of bus carriers serving the George Washington Bridge Bus Station, and their contact information, click here.

Journal Square Transportation Center

The Port Authority owns and operates the Transportation Center building facilities. It does not operate any bus companies or routes. If you have a question concerning your bus travel, such as "Do children ride for free?" or "How much luggage may I take on the bus?", please contact your bus company directly.

For a list of bus carriers serving the Journal Square Transportation Center, and their contact information, click here.

Yes, if it is in an appropriate, secure carrying case, or if it is a service animal for a customer with a disability, such as a seeing-eye dog. Please note, however, your bus carrier may not allow pets, or may have specific rules for traveling with pets. Please check with your carrier first; click here for contact information on bus carriers serving the station.

Port Authority Bus Terminal

1. What are the Port Authority Bus Terminal’s hours?

The Terminal operates 24 hours a day, seven days a week. However, between 1 a.m. and 5:30 a.m., the South Wing is closed, and all departures operate from the North Wing. During these times, your bus may operate from a gate different from the one used during the day. Please check with your carrier for late-night gate changes.

Only ticketed passengers are allowed in the Terminal between 1 a.m. and 5:30 a.m. Late-night passengers must enter via the North Wing entrance (Eighth Avenue between 41st and 42nd streets). During these times, all other entrances are closed.

Service animals—any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability—are permitted to accompany the individual with a disability to all areas of the facility where customers are normally allowed to go.

You may bring your pet through the bus terminal in a secure carrying case. Your bus carrier may not allow pets, or may have specific rules for traveling with pets. Please check with your carrier first; click here for contact information for bus carriers serving the terminal.

By Public TransitTo get to John F. Kennedy International Airport (JFK), you may take a downtown NYC Transit subway A, C, or E train one stop to 34th Street (Penn Station) and connect to the Long Island Rail Road (LIRR). Take the LIRR to Jamaica station, and then transfer at Jamaica to JFK AirTrain.

You may also take a Far Rockaway-bound NYC Transit subway "A" train to Howard Beach/JFK and connect there to AirTrain JFK.

The LIRR route is faster but more expensive and requires an additional transfer. Please check the MTA's Website for subway and LIRR advisories (both are run by the MTA) that may impact your trip, especially if you are traveling late at night or on weekends.Click here to go to the MTA's Website.

To get to LaGuardia Airport (LGA), take an uptown NYC Transit subway "A" or "C" train to 125th Street (the A train normally runs express and is much, much faster) and transfer to the NYC Transit M60 bus to LGA .

To get to Newark Liberty International Airport (EWR), take a downtown NYC Transit subway "A", "C", or "E" train one stop to 34th Street (Penn Station). Connect to NJ Transit, and take any train that stops at the Newark Liberty International Airport Station. Connect there to AirTrain, which will take you to your terminal. To learn more about NJ Transit trains to EWR, click here.

By Bus CarrierTo get to/from LaGuardia Airport or John F. Kennedy International Airport, you can take the New York Airporter bus, which runs regularly scheduled buses. To visit their website, click here.

To get to/from Newark Liberty International Airport, you can take a Coach USA bus, which runs regularly scheduled buses. To visit their website, click here.

The bus terminal has Red Cap Agents available to provide free baggage assistance 24 hours a day, 7 days a week. To request assistance from a Red Cap Agent, use any Assistance Phone at the bus terminal and dial 55. Please allow yourself ample time for assistance. An agent will assist you as soon as possible.

NEVER ALLOW A STRANGER TO CARRY YOUR BAGGAGE. Please do not leave your baggage unattended at any moment. The bus terminal is not responsible for any lost or stolen items.

For inquiries regarding lost property, please call (212) 502-2244/2245 and ask for Lost and Found. Please provide your personal information, a detailed description of the item(s) you lost, and the area of the terminal where you lost your item. The lost item(s) will be entered into our Lost and Found database and you will be contacted as soon as a computer match is identified for your item(s).

If you see something suspicious, notify a Port Authority Police Officer or use any Assistance Phone at the bus terminal and dial 50. You can also call from your personal phone; simply dial 800.828.7273.

10.Where can I get information on which bus route to take or obtain a physical copy of a map?

The North Wing and the South Wing information booths are located near the 8th Avenue entrances (Main Floor). The North Wing information booth is open from 7:00 AM until 11:00 PM. The South Wing information booth is open from 6:00 AM until 10:00 PM.

Ticket windows for most bus carriers are located in the Main Ticket Plaza on the first floor of the South Wing. Greyhound and Trailways have ticket plazas located on the subway level of the North Wing, and Shortline has a ticket office located on the second floor of the North Wing. Ticket Vending Machines (TVM's) are also available throughout the terminal for NJ Transit customers. Some carriers offer electronic tickets. To learn about whether your bus route accepts paperless tickets, please visit our Carriers & Routes page.

If you see a maintenance issue that is of concern, please call 212-502-2244/2245. If you have a general comment regarding maintenance, please submit your comments here. The Port Authority welcomes your feedback.

If the maintenance issue is located within a retail or food and beverage establishment, please address your concern with a staff person at the respective retail/food/beverage shop.

13. What is the Port Authority doing to improve cell phone coverage and connectivity to Wi-Fi?

The Port Authority has focused efforts on improving cellular and Wi-Fi service throughout the bus terminal. The Port Authority and its network service provider installed repeater systems, which bring tower signals from the surrounding neighborhood into the building. This has improved cellular service in some previously underserved zones within the core area of the south wing. Free Wi-Fi access is also now available throughout the bus terminal.

14. Where can I get information about possible travel delays that could affect my trip?

The Port Authority of New York New Jersey provides Bus Terminal Alerts to notify customers of incidents or events that may delay their trip through the Port Authority Bus Terminal. When you register you will receive free alerts directly at your cellular phone or email account.

The Port Authority of New York and New Jersey actively seeks your thoughts on its activities and this site in order to better serve you. We welcome your feedback and invite you to join us at our quarterly "Commuter Chat" events. Visit us online or look for posters in the bus terminal announcing dates.

18.What resources are available for senior citizens and/or disabled persons?

The bus terminal provides certain accommodations, other accommodations are provided by the bus carrier. For example: if a customer needs wheelchair assistance, the customer can contact the Communications Desk 212-502-2244/2245 or pick up any Assistance Phone and dial 54 for wheelchair assistance. If a customer needs assistance after departing from the bus terminal, the customer must contact the bus carrier to coordinate assistance.

Journal Square Transportation Center

1. What are the Journal Square Transportation Center's hours?

The concourse level is open 5 am to 11 pm, seven days a week. After 11pm, you may access the bus platform via the plaza level. All other areas at the transportation center, including the PATH station, are open 24 hours a day, seven days a week.

You may bring your bicycle through the PATH station below the center, however, as long as you exit to the street. Bicycles are permitted throughout the PATH system during off-peak hours. You may not enter a PATH station with a bicycle on weekdays between 6:30 am and 9:30 am and between 3:30 pm and 6:30 pm. No more than two bicycles are permitted on a PATH car, and bicycles are not permitted in the first railcar of a train.

Yes, if it is in an appropriate, secure carrying case, or if it is a service animal for a customer with a disability, such as a seeing-eye dog. Please note, however, your bus carrier may not allow pets, or may have specific rules for traveling with pets. Please check with your carrier first; click here for contact information for bus carriers serving the center.