An Introduction to Duane Marino Automotive Solutions

Gord Nimeck Testimonial

Joshua MacGrath Testimonial

More FLOW is More Dough!

Is your Automotive Sales Training stuck in the past? It’s time for a real and fresh approach to automotive sales practices for your Sales Managers, Sales Professionals, F&I Managers and Service Advisors! Many of Duane’s successful dealerships and students have quickly learned how to have “Twice the Sales in Half the Time™” using his simple and easy to learn “4-Step Sales Processes” referred to and trademarked as “FLOW Selling™”.

Duane’s continual studies of all sales strategies, his years of selling in dealerships across North America stacked with his deep trainings in many different disciplines of applied psychology, have given birth to the most effective internet, email and face to face sales practices in the automotive marketplace today. FLOW Selling™ is your template for fast, friendly, ethical sales and transaction processes that are in tune with today’s educated and connected customers who have ever-shorter attention spans and a strong distaste for long, drawn out, deceptive sales practices from decades of old, irrelevant automotive sales practices.

Duane sells cars today and is an accomplished strategist, trainer, speaker, author and student of many aspects of personal development. Duane is rewriting the book on how to be successful in retail automotive.

TWICE THE SALES IN HALF THE TIME™

Today’s customers do more research than ever and most are ready to buy when they enter your showroom…

Being successful today isn’t just about what to do, it’s also knowing what not to do. Less sales failures mean more sales successes!

Our Clients’ Results Speak Volumes

Canadian Success Stories

We have been using Duane’s sales programs for my sales people for years, so when he described his Dealer Group Program it only made sense. Open access to the Academy Programs for Sales, F&I, Service and Management, MarinoTV, his books, in-dealership and group training has streamlined our training efforts, reduced my training expenses, and helped my team maximize their potential!

We have been part of Duane’s Dealer Group Program for over 3 years. Our goal was to have all of our stores operating with the same sales systems, so we could more easily develop and promote our team members from within. We have seen some drastic improvements in sales, gross and pace of sale, in particular with 2 of our dealerships. Having open access to all of the Academy workshops, on-site training and MarinoTV has been great. I have also made sure I attend and involve myself in the group training sessions we hold every 60 days so I can “inspect what I expect” and build rapport with all of our team members. We notice the biggest improvements and growth with new hires who all consistently deliver 15-20 vehicles a month within their first 90 days.

Gord NimeckRaceway Auto Group

Gord Nimeck

I was a lot porter and when I started selling cars my dealership sent me to see Duane. I was told to sit down, shut up and listen to everything he had to say. I took it one step further. I actually did what he said when I got back. The ‘senior’ sales people didn’t like me too much, because I started to immediately out-sell them. I have since moved to a different city for personal reasons, practice the same techniques, have NEVER taken lot traffic unless I’m forced to, make well over $100,000 a year, and work less hours than anyone else in the store. He’s a freak and he’s golden. Thanks so much Duane for all you’ve taught me.

Tyler SageSales Professional, Georgian GM, Canada

I was a little intimidated by the over 100 people crowding around the doors to get in, but I sold FIFTEEN, yes 15, cars in the 3 days following your workshop as a result of the tips you gave me. I took away a great deal, and I know this is the key to take me to the next level. I now do over 400 cars a year. I’m looking forward to learning more on MarinoTV. Your new FLOW Selling is EXACTLY in tune with today’s market and I was TOTALLY tuned in. You are so refreshing and current, unlike our other training provider. Thanks again!

Truly outstanding reality and enthusiastic truth about how the customer has evolved but the sales process has not kept pace with the buyer. My team loved it. Thanks Duane!

Bill WoodMaple Toyota, Toronto, Canada

I started doing F&I at Ford. After watching a lot of your videos so far in the last 5 months and then taking this course this week I feel like this will be a big game changer for me. Since May of 2016 until Dec my average was 742 for those months…. I started this year off with an average of 1846 for 16 deals in January, this week could not have come at a better time for me as I can already see how this is going to help me in my career as an FSM…. I know we are not quite done yet but I just wanted to say thank you as your way of training is one of the best styles I have ever been a part of, and I can’t wait to contact you in 6 months down the road to let you know how my averages have changed.

Shaun SchedlerPeninsula Ford

When I first attended your F&I training I was brand new to the Business Office. Being new, and having no track to run on, your approach just made sense to me, so I took the time to PDRO (Practice Drill Rehearse Outloud) every single day until I had memorized your entire presentation. The results were immediate. To make sure I wasn’t making any mistakes I returned to your F&I class within a few months to ensure I was mastering everything properly. I have never had an average below $2000 since first taking your workshop, and now enjoy about a $3500 average. As you know, over the past decade or so I return to your class once a year just to brush up and see what’s new. I’ve been exposed to both step selling and menu selling from every trainer out there and without a doubt your F&I FLOW Selling kicks both their asses!

Chris E. HogueMuskoka Chrysler

Before attending your FLOW Selling workshop I was being trained to “Slow Down The Sale” and “Stay Off Price” along with a myriad of other 1980’s techniques. Your process made so much sense to me, I found ways to put it into place immediately, even though the rest of my dealership wasn’t on the program. What happened? I am consistently doubling and sometimes tripling my income from where it was before I met you…and this all started the month after the course. It’s been over a year now, and it just keeps better and easier. I watch your videos and review your material and I can say your FLOW is better, stronger and faster than anything else out there! Thank you!!

Shaun KislingValley Mitsubishi

Your FLOW Selling has changed my life. I now start my day knowing statistically that whoever I meet at the dealership will likely buy a car from me, I’m building my brand and increasing my appointments, all as result of what I learned at your training! I have almost quadrupled (4 times!) my income, and that’s a game changer for me and my family. I am barely a year in the business and average over 20 cars a month, and the progress began the day I came back from your workshop. If anyone isn’t on the FLOW you need to get on it now!

Jeff JoubertSeaway Hyundai

I have been to so many of your F&I FLOW Selling workshops over the years I have lost count, and watched you evolve from step selling to menu selling to F&I FLOW Selling. FLOW is undeniably the most logical, transparent, fast and easy process out there. I consistently get involved in parts of the sales and transaction process that most of my peers just cringe at. Duane has taught me how to turn my sales team into raving fans of F&I because if they don’t love me their customers most certainly won’t. Maintaining an average of over $3000 per copy isn’t easy, I have been at the same dealership for years, have no intention of changing that, and work in a very small community so ethics and word of mouth are everything. I’m always excited to come to your workshops to see what’s new and participate in the discussions!

Lisa CorlazzoliAlberni Chrysler

What I have found most about Duane’s (training) is that he’s a study of the best parts of all the best philosophies. He’s got certain aspects that you’d find in other types of training, but he’s blended them new things and modern methodologies that make it completely his own. And if you are not taking his training, you’re really only getting a fragmented version of what could be a better training, which would be his!

Joshua MacGrathGeneral Sales Manager, Summerside Toyota

Joshua MacGrath

USA Success Stories

Duane's day with the entire executive team at our Luther Auto Group Leadership Academy was amazing. The executable psychological management strategies suggested we're not only usable but also very understandable and Duane's down to earth approach was very in line with our ethics and business Style. I saw Mr. Marino speak at the NADA conference in San Francisco and knew I had to bring him to our entire management team of 38 dealerships. We plan on having Duane work with us again in the near future

Matt HanrahanLuther Auto Group Minneapolis Minnesota

Alan and Chip have both worked at this dealership for over 15 years. The impact that Service Flow made on each of them was incredible! We had our best month of the year in terms of hours and gross profit generated following the training. Duane does an amazing job connecting with people, the mindset of our staff is next level. The CSI scores in Service is ranked top 10 in the nation among Volvo retailers.

Casey TurnerGeneral Manager, Volvo Cars Walnut Creek

While in the midst of the worst economic downturn and automotive contraction the United States has ever seen, we knew we needed something different, fresh, motivating and effective to help our dealers get out of the slump. So we sought the best we could find and found Duane in Canada, flew him in to our Washington studio and he did a 2 hour Power Talk, broadcast across the nation. The feedback was instant, awesome and unanimous. He’ll be back soon for another show.

I could have had anybody in the world do my talk at the Automotive Hall of Fame in Detroit with me, and I picked Duane. We’ve become good friends ever since. Do not miss the opportunity to see him live. He’s the new real deal.

Joe GirardNumber One Car Salesman in the World – Guinness Book of World Records and Best Selling Author, Detroit, USA

For over 40 years, I have hand picked and co-created the careers of the best trainers and speakers such as Jackie B.Cooper, Grant Cardone, Zig Ziglar, Brian Tracy and many, many more. Duane Marino is the trainer of today and embodies the best traits of the best in his field, past and present. He not only understands the market and the inner workings of a store, he can actually do what he teaches in a store personally and does so regularly on his own car lot and at stores across the nation. I can say that every salesperson, manager and dealer should take advantage of what he has to offer, from phone to sales to closing skills, management training, F&I and sales psychology. HE’S YOUR MAN.

Canadian Success Stories

We have been using Duane’s sales programs for my sales people for years, so when he described his Dealer Group Program it only made sense. Open access to the Academy Programs for Sales, F&I, Service and Management, MarinoTV, his books, in-dealership and group training has streamlined our training efforts, reduced my training expenses, and helped my team maximize their potential!

We have been part of Duane’s Dealer Group Program for over 3 years. Our goal was to have all of our stores operating with the same sales systems, so we could more easily develop and promote our team members from within. We have seen some drastic improvements in sales, gross and pace of sale, in particular with 2 of our dealerships. Having open access to all of the Academy workshops, on-site training and MarinoTV has been great. I have also made sure I attend and involve myself in the group training sessions we hold every 60 days so I can “inspect what I expect” and build rapport with all of our team members. We notice the biggest improvements and growth with new hires who all consistently deliver 15-20 vehicles a month within their first 90 days.

Gord NimeckRaceway Auto Group

Gord Nimeck

I was a lot porter and when I started selling cars my dealership sent me to see Duane. I was told to sit down, shut up and listen to everything he had to say. I took it one step further. I actually did what he said when I got back. The ‘senior’ sales people didn’t like me too much, because I started to immediately out-sell them. I have since moved to a different city for personal reasons, practice the same techniques, have NEVER taken lot traffic unless I’m forced to, make well over $100,000 a year, and work less hours than anyone else in the store. He’s a freak and he’s golden. Thanks so much Duane for all you’ve taught me.

Tyler SageSales Professional, Georgian GM, Canada

I was a little intimidated by the over 100 people crowding around the doors to get in, but I sold FIFTEEN, yes 15, cars in the 3 days following your workshop as a result of the tips you gave me. I took away a great deal, and I know this is the key to take me to the next level. I now do over 400 cars a year. I’m looking forward to learning more on MarinoTV. Your new FLOW Selling is EXACTLY in tune with today’s market and I was TOTALLY tuned in. You are so refreshing and current, unlike our other training provider. Thanks again!

Truly outstanding reality and enthusiastic truth about how the customer has evolved but the sales process has not kept pace with the buyer. My team loved it. Thanks Duane!

Bill WoodMaple Toyota, Toronto, Canada

I started doing F&I at Ford. After watching a lot of your videos so far in the last 5 months and then taking this course this week I feel like this will be a big game changer for me. Since May of 2016 until Dec my average was 742 for those months…. I started this year off with an average of 1846 for 16 deals in January, this week could not have come at a better time for me as I can already see how this is going to help me in my career as an FSM…. I know we are not quite done yet but I just wanted to say thank you as your way of training is one of the best styles I have ever been a part of, and I can’t wait to contact you in 6 months down the road to let you know how my averages have changed.

Shaun SchedlerPeninsula Ford

When I first attended your F&I training I was brand new to the Business Office. Being new, and having no track to run on, your approach just made sense to me, so I took the time to PDRO (Practice Drill Rehearse Outloud) every single day until I had memorized your entire presentation. The results were immediate. To make sure I wasn’t making any mistakes I returned to your F&I class within a few months to ensure I was mastering everything properly. I have never had an average below $2000 since first taking your workshop, and now enjoy about a $3500 average. As you know, over the past decade or so I return to your class once a year just to brush up and see what’s new. I’ve been exposed to both step selling and menu selling from every trainer out there and without a doubt your F&I FLOW Selling kicks both their asses!

Chris E. HogueMuskoka Chrysler

Before attending your FLOW Selling workshop I was being trained to “Slow Down The Sale” and “Stay Off Price” along with a myriad of other 1980’s techniques. Your process made so much sense to me, I found ways to put it into place immediately, even though the rest of my dealership wasn’t on the program. What happened? I am consistently doubling and sometimes tripling my income from where it was before I met you…and this all started the month after the course. It’s been over a year now, and it just keeps better and easier. I watch your videos and review your material and I can say your FLOW is better, stronger and faster than anything else out there! Thank you!!

Shaun KislingValley Mitsubishi

Your FLOW Selling has changed my life. I now start my day knowing statistically that whoever I meet at the dealership will likely buy a car from me, I’m building my brand and increasing my appointments, all as result of what I learned at your training! I have almost quadrupled (4 times!) my income, and that’s a game changer for me and my family. I am barely a year in the business and average over 20 cars a month, and the progress began the day I came back from your workshop. If anyone isn’t on the FLOW you need to get on it now!

Jeff JoubertSeaway Hyundai

I have been to so many of your F&I FLOW Selling workshops over the years I have lost count, and watched you evolve from step selling to menu selling to F&I FLOW Selling. FLOW is undeniably the most logical, transparent, fast and easy process out there. I consistently get involved in parts of the sales and transaction process that most of my peers just cringe at. Duane has taught me how to turn my sales team into raving fans of F&I because if they don’t love me their customers most certainly won’t. Maintaining an average of over $3000 per copy isn’t easy, I have been at the same dealership for years, have no intention of changing that, and work in a very small community so ethics and word of mouth are everything. I’m always excited to come to your workshops to see what’s new and participate in the discussions!

Lisa CorlazzoliAlberni Chrysler

What I have found most about Duane’s (training) is that he’s a study of the best parts of all the best philosophies. He’s got certain aspects that you’d find in other types of training, but he’s blended them new things and modern methodologies that make it completely his own. And if you are not taking his training, you’re really only getting a fragmented version of what could be a better training, which would be his!

Joshua MacGrathGeneral Sales Manager, Summerside Toyota

Joshua MacGrath

USA Success Stories

Duane's day with the entire executive team at our Luther Auto Group Leadership Academy was amazing. The executable psychological management strategies suggested we're not only usable but also very understandable and Duane's down to earth approach was very in line with our ethics and business Style. I saw Mr. Marino speak at the NADA conference in San Francisco and knew I had to bring him to our entire management team of 38 dealerships. We plan on having Duane work with us again in the near future

Matt HanrahanLuther Auto Group Minneapolis Minnesota

Alan and Chip have both worked at this dealership for over 15 years. The impact that Service Flow made on each of them was incredible! We had our best month of the year in terms of hours and gross profit generated following the training. Duane does an amazing job connecting with people, the mindset of our staff is next level. The CSI scores in Service is ranked top 10 in the nation among Volvo retailers.

Casey TurnerGeneral Manager, Volvo Cars Walnut Creek

While in the midst of the worst economic downturn and automotive contraction the United States has ever seen, we knew we needed something different, fresh, motivating and effective to help our dealers get out of the slump. So we sought the best we could find and found Duane in Canada, flew him in to our Washington studio and he did a 2 hour Power Talk, broadcast across the nation. The feedback was instant, awesome and unanimous. He’ll be back soon for another show.

I could have had anybody in the world do my talk at the Automotive Hall of Fame in Detroit with me, and I picked Duane. We’ve become good friends ever since. Do not miss the opportunity to see him live. He’s the new real deal.

Joe GirardNumber One Car Salesman in the World – Guinness Book of World Records and Best Selling Author, Detroit, USA

For over 40 years, I have hand picked and co-created the careers of the best trainers and speakers such as Jackie B.Cooper, Grant Cardone, Zig Ziglar, Brian Tracy and many, many more. Duane Marino is the trainer of today and embodies the best traits of the best in his field, past and present. He not only understands the market and the inner workings of a store, he can actually do what he teaches in a store personally and does so regularly on his own car lot and at stores across the nation. I can say that every salesperson, manager and dealer should take advantage of what he has to offer, from phone to sales to closing skills, management training, F&I and sales psychology. HE’S YOUR MAN.

Bob MohrBob Mohr and Associates, USA, Canada, Australia, England

Most all will agree that consistent customer contact and follow-up is the lifeblood of automotive sales. But not all sales and service people have the phone skills and discipline to do the job well, or perhaps your in-house BDC needs a boost or helping hand now and then. Our professional phone staff are specifically trained to do these tasks. Ask about the various packages we offer to assist your sales and service efforts, increase your customer satisfaction, create new motivated leads, follow up on warm or hot prospects, build excitement for sales events, fill up your service drives and book appointments.

Take a moment to choose which of the following you want to bring into your career and life asap: less stress, more money, better metrics, peer respect, industry accolades, job security, enhanced lifestyle or improved sales? The only thing stopping you is your current viewpoint and skills. What’s really interesting is that whatever your motivation is, when you start to really commit to improving yourself and mastering what really works in today’s market, you will start to get everything on that list! MarinoTV is your virtual portal to your next level. It’s available 24/7/365 from your phone, tablet or desktop.

THE 10% EDGE – TIPS FOR SEASONED SALESPEOPLE

SALES MEETINGS MADE EASY

FLOW SELLING™ A TEMPLATE FOR SUCCESS

NEW HIRE TRAINING – BUILDING A SOLID FOUNDATION

DIGGING OUT OF A SALES SLUMP

MOTIVATION - ATTITUDE CREATES ATTITUDE

SELLING TO A LUXURY CAR MARKET

SELLING TO COMPETITIVE URBAN CLIENTELE

SELLING TO SMALL TOWN RURAL BUYERS

ETHNIC DIFFERENCES YOU NEED TO KNOW

BEST PRACTICES FOR INTERNET LEADS

LEAD GENERATION AND PIPELINE BUILDING

BEST PRACTICES FOR BOOKING APPOINTMENTS

CREATIVE WAYS TO SELL TRUCK BUYERS

HOW TO FIND 1,000 NEW PROSPECTS

100 CLOSING TECHNIQUES

NEGOTIATION - CREATING A WIN-WIN SCENARIO

HOW TO BUILD AND MANAGE 20 – 40 CAR MONTHS

BODY LANGUAGE – HOW TO READ A CUSTOMER

USING THE SCIENCE OF MODELLING TO MAKE SALES

Plug into your future now.

Drivers

Pit Stops

ABOUT DUANE

“Duane is a humble and approachable person. He brings his vast selling experience not just to the classroom but afterward to help others achieve.
He is quick to…”