BOS Customer Service Assistant Apprentice

When people pay a visit to their local Bank of Scotland branch, we want them to leave with just one impression: that we’re a great bank.

Whether you’re greeting people at the welcome desk, serving them at the counter or at any other area of the branch, your role is to help customers get the great service they deserve.

That might mean simply answering a question or processing a transaction, but you’re also there to find out how you can support your customers needs further.

In the process, you'll achieve your own personal expectations.

An ability to thrive in a busy, customer orientated environment, enjoying the challenges and benefits involved in dealing with hundreds of different customers with hundreds of different queries will be beneficial.

We’ll provide great training, helping you develop an in-depth knowledge of our Business & processes, and giving you the communication and people skills you’ll need to deliver the high standards of service our customers expect, and if you are eligible, you’ll get the opportunity to gain an industry recognised qualification working towards an Intermediate Apprenticeship in Providing Financial Services.

Because our training is so comprehensive, you don’t need a background in finance or banking. You do need experience of meeting customer needs; answering queries, sorting out any problems and be willing to work on Saturdays.

If you enjoy building great relationships with customers and can help make your branch one of the best, this could be just the start of your career with us.