Articles in this section

Delivery

Taxes & Duties

Please be aware that deliveries outside of the UK may be subject to customs, regulatory or legal restrictions. To comply with local legislation, you or the shipping recipient may be required to pay additional taxes, fees or levies, import duty or formal customs entry may apply to all products purchased from SpaceNK.apothecary. We are unable to offer any assistance or advice if either issue arises.

Delivery restrictions

Standard delivery service is available for all addresses within the UK and Channel Islands.

**Next Day, Next Day Plus and Saturday Morning Delivery is available for all UK Mainland addresses, excluding the Scottish Highlands and other parts of Scotland.

We are unable to deliver to PO Box addresses.

Some items cannot be shipped overseas due to legislation that prohibits the transport of good that can be considered dangerous. These will include all our aerosols, fragrances and nail varnishes. For more information and a full list, please visit the Royal Mail website. Due to selling regulations NARS cosmetics cannot be shipped outside the UK.

International parcels are sent via Royal Mail International Signed For, and cannot exceed 2kg.

Order sent in more than one parcel

Orders to one address may be delivered in one or more deliveries.

Do I need to sign for my order?

Signature is required on delivery of all parcels for security reasons. If you know you won't be at home during normal office hours, please provide an alternative delivery address where someone will be available to sign for your parcel. As all our parcels require a signature upon delivery, we are unable to deliver to PO Box addresses.

Gift wrapping

If you'd like to send your order as a gift, you can choose to have it gift wrapped at the delivery options stage of the ordering process. You'll then be offered the opportunity to add a gift note with a personal message. If you select the gift wrap option, those items which are not already gift boxed will be presented in our signature gift packaging.

Multiple Orders

Orders to one address may be delivered in one or more deliveries. If you have specified delivery to more than one address when placing your order, please note there's a separate charge for each destination address. Any delivery timescales are indicative only. For UK delivery via courier, the courier company may take a photograph of your front door, on your property, as proof of delivery.

Samples and gifts

You may select complimentary samples with every order placed. If there is a particular product you’d like to try, call our Customer Services team and we will do our best to help. Offer available while stocks last. Space NK reserves the right to substitute samples or withdraw this offer at any time.

We currently have promotions running, please visit our Gifts & Offers page for full details: https://www.spacenk.com/uk/en_GB/UK-Promotions-Page.html

Promotional terms and conditions can be found: TBC check with Holly and add in zendesk

Track my Order

Tracking details should be included on your dispatch email, however, please kindly contact us if you have not received your dispatch email or no tracking information was included.