Are there water fountains after security?Yes, we have water fountains available after security in both terminals.

South Terminal departure lounge: on the upper level in the corridor to the toilets near the PRM lounge area.

South Terminal arrivals: in the immigration hall outside the toilets before going through the UK border.

North Terminal security: two fountains at the back of security (to the left and right on the back wall).

North Terminal arrivals: in the immigration hall outside the toilets before going through the UK border.

Where can I stay overnight at the airport?We have a selection of hotels at the airport, perfect for an overnight stay before or after your flight. See more information about our hotels and to book a stay.

How do I get from one terminal to another and how long will it take? We have a free shuttle that will take you to and from both terminals with a journey time of around three minutes. There are signs in both terminals directing you to the shuttle.

How far is the train station from the terminals? The train station in the South Terminal. So as soon as you get off the platform just follow the signs to your check-in area. If your flight is departing from the North Terminal you just need to hop our free shuttle service which is just on your right as you come out of the train station.

Is there somewhere I can eat before security? There are cafés, restaurants and places to get takeaway food in both terminals before Security. See all our restaurants.

What shops are available at the airport?Browse our shopping directory to see all our shops.

Can I return or get a refund for a product I bought at Gatwick?Our returns and refunds policy page explains how to return items you’ve bought at the airport.

I don't want to take my shopping with me on my flight. Can I buy items at the airport, but collect them when I return?Yes, if you are travelling within the EU, you can use our free collect on return service. All your items will be available to collect on your return. Don't worry if you are departing and arriving at different terminals. Your shopping will always be waiting for you at the Excess Baggage desk in the terminal where your flight lands.