I'm hoping that the community or moderator will be able to advise a course of action (and I hope this topic is not rehashed at length elsewhere, I did search and didn't find anything immediate):

Received the ticket envelope from InTicketing today, the envelope had been ripped open and the tickets were missing. The entire, damaged package had been placed in an envelope by the USPS, with a stamp stating 'package damaged in transit, contents removed before delivery' type o' message.

My question: were any of the fees we paid for secure shipping going toward insurance? What's the protocol for addressing this - go to Inticketing first? USPS?

And further: WOW> people are apparently willing to commit a federal offense in order to get their hands on some BM tickets. Ugh.

I would contact inticketing. I"m sure trilo and the other mods will have stuff to add, but that's where I'd start, even if I have to do something over, because waiting in that state would just be awful...

I hope this is relieved quickly and painlessly, and if not quickly, painlessly....

The Lady with a Lamprey

"The powerful are exploiting people, art and ideas, and this leads to us plebes debating how to best ration ice.Man, no wonder they always win....." Lonesomebri

Wow! There could also be a second person getting screwed over here. What if the thief sells the ticket for face value to a well intentioned burner and the new ticket holder gets denied at the gate. Majorly shitty all the way around.

fritz wrote:Wow! There could also be a second person getting screwed over here. What if the thief sells the ticket for face value to a well intentioned burner and the new ticket holder gets denied at the gate. Majorly shitty all the way around.

Update: InTicketing was contacted, and because we were able to provide 'evidence' in the form of photos of the torn envelope in plastic with USPS official stamp which stated 'damaged in transit, contents removed', they are voiding the original tickets and resending the order. Not sure how this will work in terms of use of the original tickets, since, as a former poster mentioned they are not scanned at gate, but, in this case, providing the same fate does not befall the second ticket shipment, I am happy with the resolution!

AND kudos to InTicketing, who responded within hours of a message left on their customer service line.

I'm wondering about that. I saw an image on you-know-what-auction-site of the back of the ticket with qr codes.

Could they be quietly planning to scan tickets? Or at least do a trial run this year.

Possible, but highly unlikely. The main issue being maintaining a reliable network that would support the communication between the scanners and central servers. Imagine the mayhem if a generator or other critical component failed and everything went down. Bar codes have been on tickets in previous years for a while now..

...and in other news.. CONGRATS ON THE OUTCOME!!! That.. is awesome. Whew.

First and foremost, I hope you filed a complaint with the post office and noted that upon receipt of your package (signature required and all). If not, get working on that. Then submit a support request along with details/case # - to be honest, I'm not sure where that would fall, with the post office or with the ticket vendor (my guess would be with the post office, since it happened under their watch). Good luck!

Or, if you want to limit the conditions you are checking for, say cancelled ticket numbers and numbers in the valid range, you could easily use stand alone scanners. And some of them are very hardy, meant to be used industrial settings.

trilobyte wrote:First and foremost, I hope you filed a complaint with the post office and noted that upon receipt of your package (signature required and all). If not, get working on that. Then submit a support request along with details/case # - to be honest, I'm not sure where that would fall, with the post office or with the ticket vendor (my guess would be with the post office, since it happened under their watch). Good luck!

Agreed. Even though this seems to have been resolved in an individual capacity, the post office needs the metrics on any internal thievery.

*** 2017 Survival Guide ***"I must've lost it when I was twerking at the trash fence." -- BBadger

It's too bad that registered mail can't be done online, otherwise that might be a good method to ensure that the contents are protected throughout their entire trip. The price would probably be about the same.

"The essence of tyranny is not iron law. It is capricious law." -- Christopher Hitchens

Imagine the mayhem if a generator or other critical component failed and everything went down.

Oh come on. This is do-able. The BORG / volunteers can certainly keep one genie going at the gate to provide power ! Back-up's ? Solar ? Haven't you seen the xxxx KW wonders that power the cafe and center camp grid !?

As for scanners etc. come on... I am not a super high techie but it's obvious that a server/central data base that getsinfo from a wireless scanner can be kept in an enclosed trailer.

And for those that think scanning would block and hold up the gate ....some vehicles especially all the trucks, trailers and RV's are already stopped for 3 to 6 minutes for stow-away checks , than everyone is stopped again for greeters info, bell ringing for virgins etc.