The City’s Community Development team is currently restructuring the way it provides key support and services to aged and vulnerable people in the local community.

We are remaining actively engaged with our community groups through online and telephone communication and are working closely with local non-profit-organisations to conduct weekly welfare check-ins to see if there is anything we can do to provide a little extra assistance during this time.

As we face the challenge of isolation and social distancing, we are also working hard to transition our everyday community services to an easy to access and use online platform to promote and maintain healthy and connected communities. More information on this initiative will be available through this webpage soon.

The City of Wanneroo has a designated phone number - 9405 5600 for seniors or vulnerable residents who require assistance. This phone number is staffed during standard operating hours (Monday-Friday, 8:30am-5pm).

This assistance may include referral to a support agency or simply a friendly ear to talk to.

There are a range of resources and support services available to seniors during times of crisis, such as the ongoing COVID-19 pandemic.

Friendly neighbour support

We can all play a part in supporting each other during these unprecedented and challenging times #WannerooTogether

That's why we've designed some postcards aimed at helping you to look after your neighbours if they are self-isolating, social distancing or just need a bit of extra help. Download, print, fill it out and pop in your neighbours' letterboxes so they can contact you if they need. Simple.

COVID-19 health advice for older Australians

Department of Health

The Department of Health has developed an information sheet for older Australians, their family and friends on how to support seniors from the spread of COVID-19. This can be downloaded by visiting the Department of Health website below:

Support for seniors

Alzheimer's WA

Alzheimer’s WA has developed a range of resources with advice and activities for families and carers of people living with dementia who may be self-isolating. Click below for further information from the Alzheimer's WA website:

Aboriginal and Torres Strait Islander Support

Support for people experiencing hardship

If you or someone you know is experiencing hardship or homelessness, help can be found in a number of local support services that cover food, accommodation and financial aid. You can find out more by downloading the Support Services Guide for Homelessness or Hardship.

If your financial circumstances have changed due to the current COVID-19 pandemic, and you are concerned about paying your rates and services charges, you may be eligible for assistance under the City’s Financial Hardship Policy.

The Federal Government has also announced that if you are a casual worker or laid off as a result of COVID-19, you can apply for the new Centrelink JobSeeker Payment. The waiting period will be waived. You can find out more by visiting the Services Australia website.

The WA Government has announced that it will freeze household fees and charges until at least 1 July 2021 as part of its economic response to COVID-19. This means residents will still be billed but there will be no increase to fees and charges.

Disability support

NDIS COVID-19 Disability Information Helpline
The Australian Government has funded a dedicated helpline to provide accessible information, counselling and outreach services for people with disability who are concerned about or affected by coronavirus (COVID-19).The Helpline can help families, carers, support workers and services, too. The Helpline is free, private and fact-checked.
Phone: 1800 643 787
(Mon-Fri // 8am to 8pm and Sat & Sun // 9am to 7pm AEST)
National Relay Service for people with a hearing or speech impairment phone:136 677

Department of Health - Coronavirus (COVID-19) advice for people with disability
The Australian Government Department of Health have released a webpage full of advice specifically for people with disability. The page provides advice about:
- why people with disability are at
- risk protecting yourself
- services and support.
Website: Department of Health - Coronavirus (COVID-19) advice for people with disability

Community priority delivery services

A number of businesses have set up priority food delivery services to ensure those who are most vulnerable have access to essential items during these challenging times.

ACKNOWLEDGEMENT OF COUNTRY The City of Wanneroo acknowledges the Traditional Custodians of the land we are working on, the Whadjuk people. We would like to pay respect to the Elders of the Noongar nation, past, present and future, who have walked and cared for the land and we acknowledge and respect their continuing culture and the contributions made to the life of this City and this region.