True Key Premium is not visible in my McAfee account - I can't renew!

I have a premium account, and I have to renew soon (within 21 days), but I can't see my subscription in my McAfee account (johnny.petersen.dk@hotmail.com). I don't know why, but I suspect that something went wrong when merging/taking over the account? Or I might have missed something?

Anyway I would like some help to re-gain control of my True Key subscription.

In True Key automatic renewal is still active, but I have got an email from McAfee, that my credit card has expired. I have entered data for my new credit card in my McAfee account, where my True Key subscription is not visible or shown. Both McAfee and True Key is linked to this email: johnny.petersen.dk@hotmail.com. Can you check if more accounts are linked to this email?

I'm confused and really need your support.

I have attached three photos that shows my McAfee account and the page in True Key that I think you ask for.

I can only check if there is an active True Key account linked to the email provided, the expiration date for this active account profile does match the date on your third screenshot of your True Key subscription: 2019-01-21 expiring in 2 weeks.

I do see that McAfee installed software has already expired and if you entered already a new credit card payment and has not yet register, it is better that you reach out to the technical support team to get this fixed:

It looks like although True Key is expiring in a few weeks and it was way after the McAfee installed software expiry date which probably means you downloaded or installed True Key outside from your McAfee bundled software thus expiry dates of McAfee software and True Key are not matching.

As I said, in this case, if a payment or account with the installed McAfee bundled software needs to be rectify if I was you,I would reach out to the support team, True Key would then be matched to the expiry date of the McAfee software once you download it from your McAfee account.

Note, that your True Key account subscription is good for another 2 weeks, but after that it should be showing you a Fremium account as it would have expired then.

I hope this answers your questions.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

I don't want to - once again - go through your amateur private customer support site, where it's impossible to have direct email correspondance with a support employee. Only phone during work hours which is not possible for me, since I work myself.

Thanks for nothing. I'm now a former customer. True Key is a brilliant product/service that McAfee aquired not long ago and now is about to destroy through lousy, lasy and no-good support attempts.

I am also having this issue, registered premium TrueKey account before McAfee took over. In the app I can see subscription by Adobe but I am unable to renew, the website does not have an option to auto renew TrueKey either!

When you get to this link, scroll down all the way to the bottom of the page and click on the “contact support” link, then click on “technical assistance”, click on PC or MAC and this will take you to the contacting support either by chat or phone.

Thanks,

Marc D.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.