Note: Unicenter Service Desk/Knowledge Tools r11 is certified in English only.

Certified Web Servers

Microsoft Internet Information Server 6.x/5.x

Apache HTTP Server 2.x (Linux only)

Apache Tomcat 4.1.31

Note: Apache Tomcat is included on the installation DVD and is installed automatically during the installation process.

Certified Servlet Containers

Apache Tomcat 4.1.31

Note: Apache Tomcat is included on the installation DVD and is installed automatically during the installation process.

Certified Browsers

Microsoft Internet Explorer 6.0/SP1.

Mozilla 1.7.5.

Note: In most cases newer versions of Internet Explorer and Mozilla will be supported as long as the problem reported is reproducible with either of the browsers listed above. Depending upon the nature of the problem, CA reserves the right to refuse support of newer versions should the problem being reported not be reproducible with the browsers listed above. Newer browsers that are known to have problems and are not supported will be noted in this section.

Note: The PDA interface should work with any browser that supports basic HTML.

Note: FireFox 1.5 and Internet Explorer 7.0 are not supported at this time.

Certified Databases

Open Source Ingres r3.

Note: Open Source Ingres r3 is included on the installation DVD and is installed automatically during the installation process.

Certified Java 2 Platform Standard Edition (J2SE)

Java Runtime Environment (JRE) 1.4.2_06

Note: JRE 1.4.2­_06 is included on the installation DVD and is installed automatically during the installation process.

Certified LDAP Enabled Directories

Service Desk interfaces with LDAP enabled directories that support LDAP version 3 protocols. LDAP enabled directories that we have tested with include:

Microsoft Active Directory

Microsoft Exchange Server

ADAM

Novell eDirectory

SunOne Directory Server (Formerly iPlanet)

OpenLDAP

Lotus Notes LDAP

M-Vault

Certified Reporting Tools

Microsoft Access 2000

Business Objects Crystal Reports 9

Note: Runtime versions of both Access and Crystal Reports are included on the Windows installation DVD and will be installed if selected during the installation process.

Hardware Requirements

The following hardware requirements must be met or exceeded for Unicenter Service Desk/Knowledge Tools r11 to install and run properly:

Hardware

Requirements

CPU

Single Processor 2.0 GHz minimum, Dual Processor 2.0 GHz preferred.

RAM

2 GB minimum, 4 GB preferred.

Disk Space

1 GB

The following hardware requirements must be met or exceeded for Ingres/MDB to install and run properly:

Database Size

Hardware

Requirements

Small – Used for installing in a test environment.

CPU

Single Processor 2.0 GHz minimum

RAM

2 GB minimum

Disk Space

4 GB minimum will increase over time to accommodate database growth.

Medium – The default and recommended setting.

CPU

Dual Processor 2.0 GHz.

RAM

2 GB minimum, 4 GB preferred.

Disk Space

4 GB minimum will increase over time to accommodate database growth.

Large – Used for large installations.

CPU

Quad Processor 2.0 GHz.

RAM

4 GB minimum.

Disk Space

4 GB minimum will increase over time to accommodate database growth.

Note: For the Unicenter Service Desk Java Client we recommend a single 1.0 GHz processor or better with at least 1 GB RAM.