Livestream Problems Troubleshooter

1. To watch our livestreams you will need a broadband / wifi / data connection of at least 1.5 Mbps download speed. 2 Mbps is a safer minimum. You can test your speed with speedtest.net

2. Our livestreams support most devices, including desktop PCs, Macs, tablets and smartphones; our player is a lightweight HTML5 player that uses Apple HLS and plays streams on any browser, on any device, with Flash as a fallback on older browsers.

3. Ideally use Google Chrome as your browser. If you have an older browser or operating system, you will need the most recent version of Adobe Flash Player

4. If the video stutters or stops playing try the following:

Try lowering the bit rate on the video player (bottom right – Settings)

Restart your browser with a Private or Incognito page – log in to the livestream again if there is a password request

Use a different browser – ideally Google Chrome

If the above fail, restart your device

Your event organiser (our client) has been given a backup URL – another page to view the livestream on – please also try that page

5. If you are on a corporate or organisational network and there are problems, check with your IT support that streaming video is supported. They will need to know that our stream is one of the following: