MGM Leverages Real-Time Insight to Improve Customer Experience

| November 22, 2013

MGM Resorts International has selected Medallia SaaS customer experience management solutions, to empower all MGM Resorts teams --from the frontline to the executive team-- to improve the guest and customer experience. Through Medallia's easy-to-use application, all levels of the organization can leverage insights from real-time feedback and take action to create memorable experiences.

MGM Resorts owns and operates 15 resorts in Nevada, Mississippi, and Michigan, including some of the most distinctive luxury brands on the Las Vegas Strip: Bellagio, Mandalay Bay, MGM Grand, and ARIA. Other investments include MGM Macau, China.

After evaluating multiple options, MGM Resorts selected Medallia for its solution that both captures feedback from thousands of guests each day and delivers intuitive real-time insights and actions back to employees, enabling them to rapidly identify issues, improve processes, and resolve problems. By implementing the Medallia solution, MGM Resorts will be better equipped to fulfill its commitment to place the customer experience at the center of daily operations.