I'm wondering. It never used to happen to me, but I recently changed ISP service providers and it's happened a couple of times since. My old ISP basically never changed my household network address, and the new one seems to change it occasionally. Could this be related (Netflix sees you logging in from a new network address, even from an old machine, and wants more info)?

Do any of you other folks seeing problems know if your household network address is changing?

Do you mean that you sent them an e-mail, or is there another specific process? I'll definitely do that. So annoying. I can only imagine when it happens when I am not home and the kids want to watch Netflix. My wife is going to curse me and the Tivo.

Hmmmm. I must be in the wrong place. I'm logged in, but after clicking on Support, all I see is the options: Chat with an agent; Phone support; and Email a question. If I go to "My Support", the only option seems to be e-mail.

Thank you for contacting TiVo Customer Support. I apologize for the troubles you've had with Netflix. I would be more than happy to help you with this!

We have received similar reports of Netflix connectivity being lost and having to log back in to your account. Our engineering team is currently researching this issue, though we do not currently have an estimation as to when an update may be available. We apologize for any inconvenience and thank you for your continued patience with this matter.

Please contact us again if you have any questions or concerns and we would be happy to help you. Thank you for choosing TiVo and have a great day!

Better then the response I got last year which was "we know nothing". Got a reply also,

Thank you for contacting TiVo Customer Support. I would be glad to help you.

Thank you for sharing your issue with us; we've logged your report in our system. While we do not have an estimated time for resolution, when a software update containing a solution is available, your TiVo device will receive it automatically. You do not need to take any additional steps to receive the software update.

Happened again yesterday on one of my Mini units. Just opened a ticket with TiVO.

This is a Netflix issue so TiVo will be of no help. When you have Netflix registered on more than one device, and especially when streaming to more than one user, Netflix will occasionally have you re-login to reauthorize. It's Netflix making sure you aren't using someone else's credentials. I've also seen this when Netflix app is updated.