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How can we help?

FAQs

Our customer service team is always happy to help with any queries, problems, comments or suggestions you may have. The best way to reach our Kraywoods Shop team is to send us an email at info@kraywoods.com or by submitting a request on our CONTACT US page. We answer all questions and requests in the order they're received and we will ensure to respond as promptly as possible. To help us get back to you sooner, please send only one email per inquiry and allow up to 48 hours for a response. Your satisfaction is our priority!

Orders are shipped within 1 business day of payment. Please note that orders are not shipped on weekends or holidays. Orders made during promotional periods and special events may have longer shipping times due to a higher volume of orders.
In cases of unusual delay, customers will be informed in advance individually. Your business is important to us and we make every effort to process your order as
quickly as possible.
To avoid damage, all goods are inspected and sealed before delivery.
Kraywoods will keep you updated on your order status via email. Orders cannot be cancelled once they have reached "Processing" status.

All customs, taxes, import duties, or any additional charges by your local
government are the responsibility of the recipient. There is a chance
that you will not get charged duties/customs fees, however if you do get
charged, we cannot be responsible for these fees in any way, as we do not
receive this money. The funds go exclusively to your own government. Payment of
these is required to release your order from customs on arrival. Please contact
your customs office for more information.

Once your purchase is complete, a tracking number for your purchased order will be sent to your email shortly after. To track your order, please visit our TRACK MY ORDER page
and enter your tracking number to view the status of your parcel.

Please note that purchased orders made after 3pm EST
will not be shipped out until at least the next day. If you order
after 3pm EST on a Friday, your order will likely be shipped out on the
following Monday.

All of our products are handmade from naturally sourced and treated woods. We use different types of domestic and exotic hardwoods such as Bamboo Wood, Cherry Wood, Ebony Wood, Walnut Wood, and Zebra Wood. The type of wood used for each product is
specified in the product description. For more information, please visit our wood pages.
Due to the fact that our products are made from naturally sourced materials, there can be variations in the wood resulting in minor differences between each product from the same style. At Kraywoods, these natural and subtle variations from one piece of wood to the next are what makes our products unique.

All of our lenses have UV 400 protection and have been optimized to prevent eye exposure to both UVA and UVB rays, blocking 100 % of the sun’s harmful
radiations.
Additionally, most of our sunglasses feature Polarized lenses. Polarized
lenses contain an enhancing chemical filter in the lens that helps reduce glare
and improve contrast, making images appear sharper and clearer as well as increasing
visual clarity and comfort.

All our products are handmade and crafted with utmost care, detail and precision. Every piece is handcrafted one at a time, resulting in minor variations that are not
product flaws. At Kraywoods Shop, every piece is inspected with high quality
standards before being available to our customers.

Sizes and dimensions of the sunglasses can vary from one style to the other, these specifications can be found in the product description of each style. The dimensions of each pair of sunglasses is also engraved on the inside of the frame.

Please refer to our SIZE ME page in order
to better understand the sizes and the dimensions of our Kraywoods sunglasses
and find the best fit for you.

The warranty covers manufacturing defects only. Warranty does not cover scratches, accidental damage caused by general use, fading or peeling of frames or the loss of screws due to neglect. Mirror lenses are highly vulnerable to scratches and nicks caused by everyday wear and tear. Natural wear and tear on mirror lens
sunglasses do not make them eligible for exchanges.

If you are looking to buy our products in large quantities or to place a wholesale order, please send us an email at sales@kraywoods.com with details about
the product(s) and quantities that you are interested in, at which point we can
provide you with more information.