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Turn On / Off Carrier IQ

Carrier IQ collects diagnostic data for improving your service and your device. Consistent with T-Mobile’s privacy policy, Carrier IQ never collects any call or message content. Also, this software is never used for marketing purposes.

To turn on or off Carrier IQ, follow these steps:

From any Home screen, tap the Menu key.

Scroll to and tap Settings.

Scroll to and tap Privacy.

Tap Collect diagnostics.

Tap Allow Diagnostics to select or clear the check box to enable or disable.

Turn on / off Airplane mode

Airplane mode turns off the wireless radio. This allows you to use programs while travelling on an airplane, but not make or receive calls.

To turn on/off airplane mode, follow these steps:

From any Home screen, tap the Menu key.

Tap Settings.

Tap Wireless & networks.

Tap Airplane mode to turn on (check) or turn off (uncheck) wireless services.

OR

Press and hold the Power key.

Tap Airplane mode to turn on or off.

Turn on / off Browser message (WAP Push)

We’re sorry, but this feature is not available on this device.

Change band

To change the band selection, follow these steps:

From the any screen, tap the Menu key.

Tap Settings.

Tap Wireless & networks.

Tap Mobilenetworks.

Tap Use only 2G networks to select or clear the checkbox.

Turn on / off data roaming

To turn on data roaming, follow these steps:

From any Home screen, tap the Menu key.

Tap Settings.

Tap Wireless & networks.

Tap Mobilenetworks.

Tap Data roaming to turn on (enable) or turn off (disable) data services when roaming.

Tap OK.

Perform manual network selection

To manually select the wireless network the device connects to, follow these steps:

From any Home screen, tap the Menu key.

Tap Settings.

Tap Wireless & networks.

Tap Mobilenetworks.

Tap Network operators.

Tap Search networks.

Scroll to and tap the desired network.

If prompted, tap OK to disable data services and continue search.

The device detects and registers on wireless networks inside T-Mobile’s calling area, but roaming networks are usually restricted to T-Mobile SIM cards. You can manually select a network only in areas where T-Mobile does not own GSM spectrum.

Reset

Back up device files to computer before master reset

Note: A master reset will erase all downloaded content, including ringtones, images, videos, applications, and contacts stored in the device’s internal memory.

To copy files from the device to a computer using a USB cable, follow these steps:

Connect the USB cord to the phone, then to a computer.

Touch Turn on USB storage.

Tap OK.

When a Removable Disk window appears on your computer, double-click Open folder to view files using Windows Explorer.

Double-click to open the folder on the computer containing the file(s) you want to move.

Note: This is not a complete list of files and folders and some of the items listed may not appear on every phone. Be sure to locate and back up any content you want to save.

Copy and paste or drag and drop the files into the desired location on your memory card.

Caution: Do not disconnect the USB cable during file transfer.

When you are finished, click the Safely Remove Hardware icon in the system tray of your computer.

Click Safely Remove USB Mass Storage Device.

Tap Turn off USB storage.

Disconnect the USB cable from your phone.

Master reset

A master reset restores the original factory settings and may erase all downloaded content, including ringtones, images, programs, and contacts stored in the internal memory. It does not erase data stored on the SIM card or memory card (if available).

To perform a hard reset, follow these steps:

Back up all necessary data that is on the internal memory.

From any Home screen, tap the Menu key.

Tap Settings.

Tap Privacy.

Tap Automatic restore to clear the check box and disable.

Note: You must tap ‘Automatic restore’ before you tap ‘Back up my data.’

Tap Back up my data to clear the check box and disable.

Tap OK.

Tap Factory data reset.

Tap Reset phone.

Tap Erase everything.

Master clear - Not Supported

We’re sorry, but this feature is not available on your device.

Master reset using hardware keys

A master reset (factory reset) restores the original factory settings and erases all user data (including settings and downloaded content) stored in the phone’s internal memory. It does not erase data stored on the SIM card or memory card (if available).

Note: If the handset is locked, frozen, or unresponsive, you can perform a master reset using the hardware keys instead of the menu.

To perform a master reset using hardware keys, follow these steps:

Back up all necessary data that is on the internal memory.

Remove the battery and then put the battery back in.

Press the Power key and Volume Up key simultaneously. Hold for 20 seconds.

Using the Up and Down Volume keys, scroll to and select Wipe data /factory reset.

Press the Power key.

Using the Up and Down Volume keys, scroll to Yes.

Press the Power key.

When the message “Data wipe complete” appears, scroll to reboot system now.

Press the Power key to reboot.

Soft reset

A soft reset clears and shuts down all active programs. This can help when the device is running slower than normal or not performing properly.

To perform a soft reset, follow these steps:

Save any files that are open.

Press and hold the Power key on top of the device to turn off the phone.

Tap Power off.

Tap OK.

Press and hold the Power key to turn on the phone.

Wipe cache partition to clear system memory

If the phone is not working correctly, you may need to reset it. Whereas a hard reset deletes all your information, clearing the system cache does not erase any personal data or settings.

To wipe the cache partition, follow these steps:

From any Home screen, tap the Menu key.

Tap Settings.

Tap Applications.

Tap Manage Applications.

Tap one of the following tabs:

Downloaded

All

On SD card

Running

Tap the desired application.

Tap Clear Cache and Clear Data.

Wipe cache partition to clear system memory – Entire cache

Turn off the phone.

Remove the battery, wait a few seconds, and then re-insert the battery.

At the same time, simultaneously press and hold the Volume Up key the Power key.

Continue to hold the Volume Up and Power keys for up to 20 seconds.

When you see the screen with the Android and the exclamation point images, release the Volume Up and Power key.