camera settings grayed out

I received a unit from nokia device loan program. I mainly want to try the camera on this phone. When I launch camera from app menu, the camera screen would come out, but the screen is black, no focus view, the on screen buttons are grayed out, push camera button would not do anything.

what is happening?

The phone it locked to ATT, when I put a sim card in it, it say the sim card is used for specific network, input unlock code to use it.

is it because no sim card in it? I have tried reset the phone, but still the same.

If you haven't already, you might want to factory reset it. This will wipe everything off the device, but that should be a big deal if you received it as loaner. Go to settings - about - reset your phone. The device is SIM locked and can only use an AT&T SIM unless you get en unlock code from AT&T. Not a big issue if you're an AT&T customer, but a pain if you are not. As for using the device without a SIM card, I do this regularly when I switch to my HTC One but still use my 1020 for the camera, etc.

If you haven't already, you might want to factory reset it. This will wipe everything off the device, but that should be a big deal if you received it as loaner. Go to settings - about - reset your phone. The device is SIM locked and can only use an AT&T SIM unless you get en unlock code from AT&T. Not a big issue if you're an AT&T customer, but a pain if you are not. As for using the device without a SIM card, I do this regularly when I switch to my HTC One but still use my 1020 for the camera, etc.

Yes. I tried reset. I also tried recovery tool. but still same.

I don't know what could the problem. I will wait for them to send me another one.

is this common issue for nokia phone? or just 1020? I am not windows phone user. I had dell venue pro long time ago. I thought this phone should work out of the box even without sim card.

Should not have any issue with testing without a SIM other then the cellular parts that must be expected not to work. I use my Lumia 1020 without a SIM quite frequently since it takes great pictures. When I switch to my HTC One, I still use my 1020 for the camera. The camera on the HTC One just doesn't compare to the Lumia 1020.

Should not have any issue with testing without a SIM other then the cellular parts that must be expected not to work. I use my Lumia 1020 without a SIM quite frequently since it takes great pictures. When I switch to my HTC One, I still use my 1020 for the camera. The camera on the HTC One just doesn't compare to the Lumia 1020.

Is what a common problem? As for the issue your having with the camera not responding, no I have never had that and suspect that Nokia messed up when they flashed the phone clean and didn't full check it before sending it out. But that is completely a guess and could happen with any device.

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