Bomgar Support Client

Bomgar Support Client

**If you experience an issue upgrading, please uninstall the previous version first and then install the new version.

The Bomgar Support Client app supports end-users running devices (smartphones and tablets) with Android version 2.3 and newer. The Bomgar app allows end-users to receive secure technical support from a support representative using Bomgar, the worldwide leader in secure, appliance-based remote support.

This support client should be downloaded only at the direction of a support desk representative using Bomgar whom you have solicited for technical support on your Android device.

Upon installing the Bomgar support client, return to the web page you came from and click the link to start the support session. If you are on the phone with a representative and do not have this link, you will need to start the Bomgar Customer Client app and enter the URL and session key provided by the support representative. After entering this information, you will be connected to the technical support representative so he or she can see your screen and control your device. You will also still have the ability to end the remote support session at any time. Once the support session has ended, your device can no longer be accessed by any representative without you starting a new session. For best results, you should try to find a Wi-Fi internet connection when using this app.

Feature Overview:

Screen Co-Browsing – Support reps using Bomgar can see the same web sites and web apps that the end user is actively viewing on their mobile device, offering immediate guidance to troubleshoot the issue.

Screen Snapshot Viewing – End users can share captured screen shots of issues with their support rep, to further collaborate on the challenges they may face with their mobile device.

Secure Live Chat – Chat back and forth with the representative within the remote support session so end users don’t have to sit on the phone the entire time.

Security – As with every Bomgar session, the session is only being conducted through the organization being trusting to resolve the issue using their secure Bomgar appliance.

Notes:

This app works with an existing Bomgar installation, version 12.1 or greater and support sites with trusted CA-signed certificates.

For more information on Bomgar, please see www.bomgar.com/android.

Recent changes:2.2.4-Added German Language Support, available when used with Bomgar software 14.3.1 or higher.

**If you experience an issue upgrading, please uninstall the previous version first and then install the new version.

The Bomgar Support Client app supports end-users running devices (smartphones and tablets) with Android version 2.3 and newer. The Bomgar app allows end-users to receive secure technical support from a support representative using Bomgar, the worldwide leader in secure, appliance-based remote support.

This support client should be downloaded only at the direction of a support desk representative using Bomgar whom you have solicited for technical support on your Android device.

Upon installing the Bomgar support client, return to the web page you came from and click the link to start the support session. If you are on the phone with a representative and do not have this link, you will need to start the Bomgar Customer Client app and enter the URL and session key provided by the support representative. After entering this information, you will be connected to the technical support representative so he or she can see your screen and control your device. You will also still have the ability to end the remote support session at any time. Once the support session has ended, your device can no longer be accessed by any representative without you starting a new session. For best results, you should try to find a Wi-Fi internet connection when using this app.

Feature Overview:

Screen Co-Browsing – Support reps using Bomgar can see the same web sites and web apps that the end user is actively viewing on their mobile device, offering immediate guidance to troubleshoot the issue.

Screen Snapshot Viewing – End users can share captured screen shots of issues with their support rep, to further collaborate on the challenges they may face with their mobile device.

Secure Live Chat – Chat back and forth with the representative within the remote support session so end users don’t have to sit on the phone the entire time.

Security – As with every Bomgar session, the session is only being conducted through the organization being trusting to resolve the issue using their secure Bomgar appliance.

Notes:

This app works with an existing Bomgar installation, version 12.1 or greater and support sites with trusted CA-signed certificates.

For more information on Bomgar, please see www.bomgar.com/android.

Recent changes:2.2.4-Added German Language Support, available when used with Bomgar software 14.3.1 or higher.

User reviews of
Bomgar Support Client

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Android Market Comments

A Google UserJan 8, 2014

Terrible Won't work because of some type of handshake error, whatever that is

A Google UserDec 11, 2013

Useful for some, limited for now While the app works for connection and appears to be stable (no unexpected crashes), it seems limited in scope. Functions such as file sharing are useful for some, but as there is no remote ability to select anything on the screen, not sure how useful this is for supporting smartphones for technology challenged clients who require hand-holding. The technology seems promising, but still leaves lots of room for improvement. Hoping that future enhancements will have enhanced functionality.

A Google UserOct 29, 2013

Can't start session. The "allow" link does not react to taps.

A Google UserOct 18, 2013

A+ This works great! #helpful

A Google UserJul 18, 2013

Lmited but reliable Android restricts the features of this app, but within those limits, the app is stable and secure.