Director of Technical Account ManagementOutbrain

THIS JOB HAS EXPIRED

Outbrain is seeking a New York based global Director for the Technical Account Management (TAM) team. The right candidate will play a key role in streamlining the technical resources and processes for the quickly expanding Outbrain business. The TAM director will manage the technical account managers globally (US, IL, EU) and work to optimize the process for implementations and deployments, as well as support the overall technical aspects of all our products.

This global lead will have an important consultative role, acting as a liaison between key external and internal clients, including account management, product management, engineering and sales. She/he will ensure that the TAM team is fully knowledgeable on all aspects of Outbrain in order to resolve complex technical problems and answer detailed customer configuration questions.

If you are interested to join a group of accomplished, passionate people pushing the edge on blogging, widgets and online publishing ? and think the concept of discovery is as important as we do for the future of the internet ? then we want to talk to you.

As with any Outbrain employee, we?re looking for someone who is resourceful, bright, proactive, a go-getter, works well independently and as part of a team, and who will be passionate about what she or he does.

Outbrain offers full benefits, a competitive salary & bonus plan, and equity in a rapidly growing (and well funded) start-up. Due to the global nature of the job, travel is estimated at 30%.

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Responsibilities

Meet regularly with TAM team globally to discuss best practices, improvements on efficiencies, and general issues
Coordinate knowledge sharing amongst the team globally
Facilitate relationships between TAMs and engineers to encourage communication and knowledge transfer
Attend client meetings to assist with technical questions on implementation/integration
Regularly meet with the Account Management to review immediate and long-term customer needs
Work with team to perform ongoing QA of publisher sites to ensure quality of recommendations and module UI
Proactively manage and track both internal and external case tickets to ensure their timely resolution
Track & better understand the recurring issues within the team and work with product/engineering to come up with plans for resolution
Escalate issues to Engineering Group when appropriate and track progress
Provide feedback to Account Managers/Product Management, communicating technical use cases for new features and enhancements
Qualifications

BA/BS degree
8+ years of management experience (global experience a plus)
5+ years of product management and/or client facing experience
5+ years of experience in a technical client services environment
5+ years of experience with HTML, CSS, and JavaScript
Strong knowledge of MySQL
General understanding of CDNs and caching mechanisms
Strong understanding of internet technologies and a demonstrated capacity to learn
Understanding of the online advertising industry
Ability to actively drive problems to resolution
Sound decision making and critical thinking skills
Expert organization and prioritization skills
Strong interpersonal skills to interact with clients, management, and peers
Effective cross-department communication and experience working with internationally dispersed work locations
The ability to contribute to a team environment with a high degree of professionalism and skill
Major Plus if you have:

Experience managing sales engineers or technology consultants
Scripting knowledge
Working knowledge of distributed database systems like MogileFS
Firm understanding of clustering and load balancing
Expert knowledge of XML and RSS Feeds
Proficiency in XPath(ing) content
Working knowledge of blogging platforms such as WordPress, Typepad and Blogger