Guys, alot of our customers are saying that they are not receiving their invoices. I send them form Bullet. Most of the time invoices go into their junk folder but even when I ask them to check there, they are telling me that it hasn’t come in. Can you check it out please.

Guys, alot of our customers are saying that they are not receiving their invoices. I send them form Bullet. Most of the time invoices go into their junk folder but even when I ask them to check there, they are telling me that it hasn’t come in. Can you check it out please.

2 answers

We’ll look into this for you. If there was an issue with mail it would be all of the mail service, so it’s more than likely out of our control. We haven’t got any other complaints about delivery of invoices.
Can you give me examples of some people who haven’t received their emails?
Also are they public servants, as in Schools you’re sending them too?
Thanks Pete

I spoke to a lot of people over the last few days but here is a school that contacted me for the 2nd time looking for their invoice. It was sent on the 1st of Sept and again today. Catherine Mc Donnell

Cool I'll have a look at that. My sister and wife are work in the public sector (nurses) and have awful problems with anything coming from the outside. Let me have a look at this account. I've also raised it with tech. Pete

Ok I’ll have a look.
We use Gmail too, so that test I sent you was from a Gmail engine and received into a Gmail engine
We do all the billing for the Adverts.ie market place. So if our invoicing goes down, we’ll hear about it pretty quick.

We do embed an image 1 pixel by 1 pixel in our invoices so we can do the read receipts (image gets downloaded we know it’s landed) the older systems might be flagging this image. But, I couldn’t be 100% on that.
I just had a look at Mandril which delivers our emails (Mailchimp for Bulk Sending). Noting showing up there.

So I'd a look at Catherine McIntire's account and it looks fine http://recordit.co/prIRAnr0ar to me. Last invoice got delivered and read, and this one didn't get read but got delivered.

If the system says it's being emailed that info comes from our 3rd party software, not just Bullet saying it's being sent after you clicked the sent button.I'm not sure what else I can do Padriag. One thing you could do is send the people having trouble a mail on how to add address to a safe list. Let me know how you get on.

Yep, so that means Bullet has sent the invoice through Mandrill (it's being delivered to that mailbox, no bounce back) but they haven't opened it.So it could be ignored, sitting in a filtered box, or spam folders. Pete

Hi P, I've tried to send a €0 invoice from your account about 10 minutes ago. I still haven't received it. So I'll pass it to tech to investigate. I'll get back to you - probably Monday at this stage. Pete

I have contacted them Pete. They said that I need to get the IP address of the server that you use to send the emails. They will then update our SPF records with that information and it should work then.

Hi Padraig,I'm a little confused by your question. When you enter your blacknight email details in Bullet, we will ask Blacknight's email server to send the email on your behalf. We will make that request from accounts-app.bullethq.com https://accounts-app.bullethq.com/users/login.page;jsessionid=92ilj667tj4ec84703ot5jnw - the IP address of that machine is . They shouldn't need to update your SPF records, as we are sending the request through their email servers. Perhaps all they need to our app's IP address so that they can allow it to contact the blacknight email servers?John.

Hi John,I'm as confused as you are John (probably more so) as this kind of technical stuff is over my head. The only thing that I do know is that our customers aren't receiving invoices. They are not even making it to their junk folders.I can check with Bkacknight about the Apps IP address to see what they think.

Hi Padraig,While you're waiting to get stuff sorted with Blacknight, you could delete all your email settings. This will mean all the emails will go through Bullet's email servers (and we've had no issues with non-delivery with them). What do you think?John.

Hi Padraig,I had a look at your email settings (https://accounts-app.bullethq.com/settings/index.page), and I can see that some values are blank, while you have values for the server username and password.In order to work, you'd either need all the values on that page to be filled out, or all values should be empty so that our email servers are used.John.

Just a quick question John. The invoices that I would have emailed already, would they have being bouncing around the blacknight server and if so, will they go once this problem is sorted or will they need to be sent again?

P,There in your bullet settings, you need to tell bullet what server it's to send emails via. You'll find this in Settings. When you click save you will be able to send a test invoice straight away and the invoice should arrive straight away. If you continue to have issues after this I'd suggest just deleting the above settings and using Bullet to send you invoice, or move from Blacknight to Gmail for your email. Hope that helps Pete

Ok give it another 10 minutes that might be blacknight - gmail is instant.Here is me sending a test mail live with Gmail. I think if this doesn't work move to gmail you can still keep your . First 5 are free I think. Everytime we've an issue with emails it's always some 3rd party hoster. Look how much time you've had to spend on this, meanwhile you're cashflow is being affected. Pete