I checked and can confirm you're still on the previous Basic plan, on which purchasing Connects wasn't an option. I requested for your account to be migrated to the new Basic plan and expect you should be able to purchase bundles of Connects at $0.15 per Connect in a couple of hours from now, if not sooner.

Feel free to follow up if you have any questions or need further assistance.

That is correct, you have been moved to the new default Basic membership plan which no longer includes a free allotment of Connects but does offer an option to purchase Connects. Note that you would have been moved to the updated membership plan automatically shortly since almost all freelancers have been moved to paid Connects already. You can learn more about the new Connects structure and pricing here and here, let us know if you have any questions.

It looks like you have already been assisted by the Customer Support Team for the same issue through a support ticket. Kindly refer to your tickets with Ticket #27238816, and Ticket #27235548 for more information about your concern.