Characters getting deleted

Hello! I'm having a problem my character. Whenever I close Black Desert and log back on, my character is gone. I don't know if it has to do with the way I log off, or if I need to apply the english patch everytime, or if it's some other thing I have to do. I'm playing the Korean version of the game, and I'm on Calpheon channel 3 if that helps.

Serula

This is how I fixed it.

I have the exact same problem and went even farther than you did. Think I was lvl 12 or so. I chose eu and then the Serendia channel(server?) I fixed it though as im typing this message. The launcher seems to have North America as a default server. You can change the server in that launcher screen and that should fix it.

lassard

Peen

Same here

Same issue the deleted my char as well and reset all of my video/sound options. I seems to me the game reset itself to its original state. Also it will not provide the same server list as it did yesterday.

Kitsune1920

Eu na

i was having the same problem but i realized after a while that i signed up on the eu servers. Tho the launcher automatically switched to na.
Maybe your having the same problem, in case you do: on the top right of the launcher youll see "north america" and to the right of that a gear for options.
Click it to open a list of options. The bottem one is for servers. (Region)