Suggestions for improvement

Making the secret shopper program permanent.

What I like about the company

I was a "secret shopper" for the company so I spent most not time traveling to many different stores to check, watch, rate and review food and experience and now whether employees followed set guidelines. It was fun, in the secret agent sense, to pretend to be a normal customer but aware of everything going on. The time to travel between stores was relaxing and have time to fill out required reports and such. Being able to contribute to helping make each store the best experience for customers and help train employees was rewarding. Free food was always nice too.

What I dislike about the company

My experience was completely positive but the only negative was the job was a temporary short term (6-8 months) assignment. Would have been nice as a permanent program.

Company Culture

4.00

Support from management

5.00

Teamwork

4.00

Freedom to work independently

5.00

Internal Communication

4.00

Gender Equality

4.00

Attitude towards older colleagues

4.00

Career Development

2.00

Overall compensation for your work

3.00

Office / Work Environment

4.00

Environmental Friendliness

3.00

Work-Life Balance

4.00

Company Image

3.00

Job Security

1.00

Handicapped Accessibility

4.00

Workplace Safety

4.00

Challenging Work

3.00

Inclusive / Diverse

4.00

The following benefits were offered to me

Ability to work remotely is offered
Desirable office location is offered

Company

Jack In The Box Family Restaurant Inc

City

Menifee

Are you a Current or Former Employee?

n/a

Position

Not specified

The following perks were offered to me

On site cafeteria is offered
Free (company provided) Meals is offered
Free Snacks/Drinks is offered

Company Culture

I became an assistant manager here, and was told that everyone is equally valued then quickly realized there’s company secrets and descrimination all over.

Support from management

Management does not care, and does not listen. Management at this store will only blame the crew below them, and can not take responsibility to save their life.

Teamwork

It really depends on the crew you’re on shift with, typically AM and Graveyard crew does everything they’re supposed too, but not everybody goes to WORK.

Freedom to work independently

Everything you do in a restraunt, is cooperative. Every aspect of it requires team work. Too often I was left by myself.

Internal Communication

You can tell whatever manager, district manager, you want. Regardless of what is brought to their attention, nothing will be done.

Gender Equality

Females in this industry definitely have a better chance at getting hired and moving up. District is very sexist.

Attitude towards older colleagues

The older colleages/management were sexist or immature. There was no guidance to turn too even in training.

Career Development

If they can train you to move you up, they will. They want each store to have a certain number of supervisors and team members to look good for district. It’s also hard to keep employees there, so if they can keep you with the bribe of a pay raise, they will.

Overall compensation for your work

I was on minimum wage, was promoted to supervisor and got a $1 pay raise. Not worth it for all the hours put in.

Office / Work Environment

Storage is not organized, break room is a joke, not everything had a place to go and it quickly became a mess. Bugs found in the bathrooms during the day.

Environmental Friendliness

It really depended on who you worked with, but if management was on shift, everything was hostile and uneasy because everything was your fault in there eyes.

Work-Life Balance

Even prior to becoming an assistant manager, I was spending over 40 hours a week at work. I would never get my schedule until the start of the week it was made for. I was called in on just about every day I had off.

Company Image

They maintain a great image because nobody speaks up about what happens in the kitchen and when the lobby is empty and peeople are waiting in the drive thru.

Job Security

Anyone who doesnt have a flexible schedule or isnt a supervisor will get cut on hours whenever they need too. It is not equal, hours are not shared.

Handicapped Accessibility

A ramp, wide bathroom doors, and main doors were provided, due to goverment law requirements.

Workplace Safety

They try hard, and if the cleanliness regulations were followed, it would be very safe. But they’re not.

Challenging Work

A trained monkey could perform the neccissary tasks and maintain better hygiene.

Inclusive / Diverse

While diversity is a positive thing, it was incredibly imbalanced. There was a total of 2 white females and 2 white males working there out of a total crew of about 25 people.

Suggestions for improvement

Replace management, call an exterminator, and replace all the kitchen equipment. Raise the team member pay a little, and simplify the menu.

What I like about the company

Nothing.

What I dislike about the company

The primary goal, like all businesses, is money. But your business, natuarally, is going to run a lot smoother if you have clean operating equipment and a responsible manager.

Suggestions for improvement

Better coaching and training. Cross train all positions

What I like about the company

Will work with your schedule if you want to go to school. Take care of our veterans. Bg about your needs for your family. They go above and beyond to accommodate for new hires to insure a great culture and experience

What I dislike about the company

Mandotory breaks and sometime they will adjust time keeping even if you didn't take a break

Company Culture

4.00

Support from management

5.00

Teamwork

5.00

Freedom to work independently

4.00

Internal Communication

4.00

Gender Equality

5.00

Attitude towards older colleagues

5.00

Career Development

5.00

Overall compensation for your work

3.00

Office / Work Environment

4.00

Environmental Friendliness

4.00

Work-Life Balance

4.00

Company Image

5.00

Job Security

4.00

Handicapped Accessibility

5.00

Workplace Safety

5.00

Challenging Work

3.00

Inclusive / Diverse

5.00

The following benefits were offered to me

Flex. working hours is offered
Parking is offered
Easy access to public transportation is offered
Ability to work remotely is offered
Paid Parental Leave is offered
Paid time off is offered

Company

Jack in the box

City

Boise

Are you a Current or Former Employee?

Current employee

Position

C-Suite / Leadership

The following perks were offered to me

On site cafeteria is offered
Free (company provided) Meals is offered
Employee events is offered
Free Snacks/Drinks is offered

Flex. working hours in 23 of 72 reviews
Parking in 34 of 72 reviews
Easy access to public transportation in 12 of 72 reviews
Stock or equity options in 3 of 72 reviews
401(k) in 17 of 72 reviews
No onsite daycare facility Reimbursed daycare in 1 of 72 reviews
Ability to work remotely in 4 of 72 reviews
Desirable office location in 7 of 72 reviews
Tuition assistance in 5 of 72 reviews
Paid Parental Leave in 8 of 72 reviews
401(k) Match in 7 of 72 reviews
Flexible spending account in 5 of 72 reviews
Paid time off in 15 of 72 reviews
Healthcare (including vision and dental) in 11 of 72 reviews
No relocation allowance Life insurance in 8 of 72 reviews