Volunteer for IDA

onApril 6, 2017

Communication Support Coordinator | Zendesk (Volunteer)

The International Dark-Sky Association is the only nonprofit working to minimize the impacts of light at night. Through our website and social media networks, we strive to educate the public about adverse effects of irresponsible light at night, and want your help in doing so!

Overview:

IDA works to minimize the impact of light pollution through education and awareness. One of our most important tools is the IDA website: www.darksky.org. Every month, IDA receives hundreds of support tickets requesting information about the International Dark-Sky Association, how to support IDA, interview requests from media outlets or students, permission to publish IDA materials, and other requests. The Communications Support Coordinator volunteer holds a vital role on the front lines of light pollution awareness by managing our ticketing software. The Communications Support Coordinator volunteer is responsible for answering general questions about IDA in a friendly manner and assigning specific or technical ticket requests to the appropriate IDA representative. IDA will train volunteer candidates for this role.