Developing Quality Technical Information

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The #1 Guide to Excellence in Technical CommunicationaFully Updated for Embedded Assistance, Mobile, Search, Multimedia, and More Direct from IBMas own content design experts, this guide shows you how to design product interfaces and technical information that always place users front and center. This edition has been fully revised to help you consistently deliver the right content at the right time. Youall master todayas best practices to apply nine essential characteristics of high-quality technical information: accuracy, clarity, completeness, concreteness, organization, retrievability, style, task orientation, and visual effectiveness. Coverage Includes Advocating for users throughout the entire product development process Delivering information in an ordered manner by following progressive disclosure techniques Optimizing content so that users can find it from anywhere Streamlining information for mobile delivery Helping users right where they are Whether youare a writer, editor, information architect, user experience professional, or reviewer, this book shows you how to create great technical information, from the product design to the user interface, topics, and other media. Thoroughly revised and updated Extensive new coverage of self-documenting interfaces and embedded assistance Updated practical guidelines and checklists Hundreds of new examples1.1 Unpack box contents: TV, remote, batteries, TV stand, ownera#39;s manual. 1.2
Set TV ... 1.3 Plug cable for video source (DVD, Blu-ray, VCR, DVR, Internet) into
TV. 1.4 Set ... Include only information based on user goals The following
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