To request a RMA, complete the following form accurately and press the submit button. Once the RMA request form has been submitted, the IRIS ID Technical Services Staff will review the request to determine if the unit is eligible for an RMA (and RMA type). Expect to receive a response to the RMA request within 3 business days detailing the applicable RMA number and additional details such as where to send the unit(s) for repair.

NOTE: To avoid any delay in RMA issuance, please make sure to provide as much accurate detail as possible, along with any additional comments such as troubleshooting steps that have been performed.

RMA Policy

In-Warranty Depot Repair services are offered exclusively through IRIS ID.
An RMA number must be acquired from IRIS ID Tech Support prior to returning a faulty unit. Units delivered to IRIS ID without an RMA number may be refused.