Our client is using your Salesforce ODBC driver in order to pull information from the Salesforce database in order to populate data in NetDocuments using the ndLink application from NetDocuments. The ODBC driver works fine when manually pushing the data using the ndLink application, however, the driver appears to cause the ndLink service to crash when it is set to sync the data automatically. The error details from the Windows log are:

That said, NetDocuments support suggested asking you if there is a particular user or user type that their service needs to be using to make use of the ODBC driver. By default their service runs as the Local System user.

Thank you for providing the information. Unfortunately, the Windows log you provided is not enough to investigate the issue in our environment. For further issue investigation please
send us a log file containing the information on the performed operations. The log file can be obtained using the tracing mode in the ODBC Administrator utility. For this :

- run the ODBC Administrator utility and go to the "Tracing" tab
- specify the path to the log file and its name (for example, DEVARTSF.LOG)
- click the "Start Trace" button
- open the DSN configuration window of our driver and test the connection using the "Test Connection" button
- run ndLink2Service and perform the actions that lead to the error

A portion of the requested log is below. I'm not able to paste in the whole log due to the limit on the number of characters in the post. If there is another way for me to submit the whole log to you, I would be happy to do so.