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Ticks all the boxes

After a lot of research into hotels in Cancun I settled on the Grand Park Royal... I was not disappointed. Myself & my wife went for a week to celebrate a special occasion and I have to say we had an absolutely fabulous time. The resort is spotless - staff contunually cleaning & polishing all day & night. The food is simply excellent - both Itialian & Oriental top class - even the buffet was amazing - my wife is a picky eater and she was really happy every day no matter where we ate. All of the waiters & staff are at your beck & call & cannot do enough for you - thanks Ricardo in buffet - Kenia & Alessandro in Italian. Bar tenders the same - thanks to Jesus & Roberto great craic and great barmen. As for the entertainment team - thy made our holiday even better. A big thanks to Miguel who was just brilliant for us. Thanks also to Johnny, Alberto, Cesar, Diego & Monique -the team get everyone involved and ensured all present had a great laugh & it ensured that all guests found it easy to mingle with each other. Every day & hour the events\games changed and the fun oncreased. It was great for an Irish man to be playing soccer with Brazilians, Mexicans & Argentinians on a Caribbean beach - and to win too !! The bali beds on the...After a lot of research into hotels in Cancun I settled on the Grand Park Royal... I was not disappointed. Myself & my wife went for a week to celebrate a special occasion and I have to say we had an absolutely fabulous time. The resort is spotless - staff contunually cleaning & polishing all day & night. The food is simply excellent - both Itialian & Oriental top class - even the buffet was amazing - my wife is a picky eater and she was really happy every day no matter where we ate. All of the waiters & staff are at your beck & call & cannot do enough for you - thanks Ricardo in buffet - Kenia & Alessandro in Italian. Bar tenders the same - thanks to Jesus & Roberto great craic and great barmen. As for the entertainment team - thy made our holiday even better. A big thanks to Miguel who was just brilliant for us. Thanks also to Johnny, Alberto, Cesar, Diego & Monique -the team get everyone involved and ensured all present had a great laugh & it ensured that all guests found it easy to mingle with each other. Every day & hour the events\games changed and the fun oncreased. It was great for an Irish man to be playing soccer with Brazilians, Mexicans & Argentinians on a Caribbean beach - and to win too !! The bali beds on the quiter pool were great for nursing that sore head and the open air Ekinox bar is great to chill after dinner or for a nightcap. We went to Coco Bongo & had a great night - also went to Backstage which was excellent too. All in all I could not fault this hotel in any way - I don't usually say this but "I'll be back". Kim Murphy - if you read this I lost your email address so please mail me via Trip Advisor and I can drop you a mail and get crackig on those passports for your kids !!Senior Jimmy !More

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Room Tip: The main hotel was booked so I had to upgrade to the Premier Beachfront room - asked for top floor (7th) - every day we opened the curtains to gaze out onto the beach & beautiful sea - breathtaking.

Stayed: October 2013, traveled as a couple

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Ask Jimmy A about Grand Park Royal Cancun Caribe

4 Thank Jimmy A

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Chuck560217, Gerente at Grand Park Royal Cancun Caribe, responded to this reviewResponded November 6, 2013

Thank you very much for taking time out of your day to share your experience with future travelers. It is reviews like yours that make me believe that we are on the right path to achieve excellence. I feel very pleased to know that you enjoyed your stay with us so much and that we were able to help make your vacation a great one. I will pass your message along with the recognition they deserve to all of the people you mentioned. We would love to welcome you once more here at the GPRCC on your next visit to Cancun.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

We just came back from Grand Park Royal Cancun Caribe 2 days ago, and I couldn't wait to go back. My sister had her wedding reception at GPRCC. Maria, the wedding coordinate, could not have been more helpful. The reception came out flawless. We had many last minute changes and Maria made it happened. She also worked with us and allowed us to light up the floating lanterns by the beach. It was a welcome surprise since we couldn’t get the approval earlier. We had a group of over 40 people at the wedding and all our guests were upgraded to the beach front rooms in the new building. The staff accommodated us, helping us booked reservations for restaurants so that we can enjoy our meals with our friends and family. The rooms are nice and clean. The fridge is re-stocked every day. Staffs are very friendly and drinks are made well. The Italian restaurant is awesome, not sure if I can say the same for El Oriental. We ended up going to the buffet after eating at El Oriental. Pizza corner, snack bar and seafood restaurant are all great and easy to access from the pool. Not to mention unlimited ICE CREAM!!!

We cannot get over how gorgeous the beach view from the hotel room is. And the beach itself is unreal. Plenty of spaces of white sand and crystal clear ocean. We went during the sea turtle egg laying season, and we were able to see baby sea turtles! The staffs showed us where to look for them.

We went over to the hotel next door (Gran Caribe Real Resort) since that is the only hotel in the area that has a wedding chapel and we saw how crowded that hotel is. The wedding chapel is gorgeous, btw. The security gave us a problem even though we told them we had an appointment with their wedding coordinator. Their beach is crowded with beach chairs and not a lot of room to enjoy the beach.

We were glad we pick Grand Park Royal Cancun Caribe.

Stayed: October 2013

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Ask Ahh N about Grand Park Royal Cancun Caribe

6 Thank Ahh N

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Chuck560217, Gerente at Grand Park Royal Cancun Caribe, responded to this reviewResponded November 6, 2013

Thank you very much for such a wonderful detailed review. I am very happy to learn that you and your family enjoyed this special ocassion so much and that everything went according to planned. Maria is a highly appreciated team member here at GPRCC and I have already congratulated her on her good work. We would be delighted to be your hosts again in the future if you were to come back to Cancun, just remember to do so between May and October so you don't miss the baby turtles. Thank you once again for choosing to stay with us, we hope we see you again soon.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Don't forget to bring long pants, long sleeve shirts and dress shoes to Cancun to go to one of their upscale restaurants. Isn't everybody doing that? After that, the rest of the food was fine, just don't expect 4 star food. At the El Oriental restaurant, where we had no reservations, we decided to gp and give it a try anyway. The manager said they couldn't accommodate us because they were full...THE RESTAURANT WAS EMPTY!!!! OK, about 5 of the tables had guests, but the rest vacant, and this was at 7:30! Nobody was outside waiting, nobody was at the bar. It think we were handed this story because they try to keep people in the buffet dining area, where it's cheaper for them. Later on we passed by again, still nobody there.

The room was wonderful except for the bed, which was hard as a rock. The drinks good, the staff was pretty much always helpful, just avoid the time share sales pitch, which they call a "vacation experience". Just a waste of time.

Only 2 cans of Corona in the minibar, unless you get a suite, then you get 4 cans.

Room Tip: If you can, get a suite. At least get one of the rooms on a higher floor, it's quiter.

Stayed: October 2013, traveled as a couple

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Ask italyguy about Grand Park Royal Cancun Caribe

Thank italyguy

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Chuck560217, Gerente at Grand Park Royal Cancun Caribe, responded to this reviewResponded October 30, 2013

Thank you very much for taking time out of your day to share your opinion on this site. I am sorry your experience in our resort wasn't as pleasurable as it could have been, we must however follow our own rules when it comes to the a-la-carte restaurants and the reservation system to avoid unpleasant situations when the hotel is at it's full capacity, which is why we inform our guests from check-in about the process so everyone has the same oportunity to make the necessary arrangements.

I hope that all in all you enjoyed your stay with us and that you were able to enjoy your vacation. If you were to give us a second chance to improve your perception of us and decided to come back, we would be more than happy to welcome you here at the Grand Park Royal Cancun Caribe.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

I have never seen anything like it. The hotel was excellent. Soooooo clean and staff very friendly always busy. Restaurants buffet, Italian and oriental all super delicious, with food and cocktails to due for. Special thank you to Benito, Fransesco and Lucio for their charm and assistance. Lucio's tricks at the bar certainly second to none. Bedrooms have excellent AC and laundry changed every day. Love to go back real soon

Stayed: October 2013, traveled with friends

Ask dawnstevenson about Grand Park Royal Cancun Caribe

1 Thank dawnstevenson

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Chuck560217, Gerente at Grand Park Royal Cancun Caribe, responded to this reviewResponded October 23, 2013

I would like to thank you for taking the time to write a review on this site. I am very happy to know that you enjoyed your stay with us so much and that you had a good vacation. We would love to have you again on your next trip to Cancun.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

I wasn't really sure if we would like this hotel because of the reviews but my boyfriend and I ended up loving it. The staff was friendly, the food was very good and our room was great too. We stayed in the new tower so we gotta a all renovated room. We walked to where all the bars/ clubs are located and we did not have any problem doing so. it was a very nice vacation.

Room Tip: Ask for a room in the new tower.

Stayed: September 2013, traveled as a couple

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Ask Camila1910 about Grand Park Royal Cancun Caribe

Thank Camila1910

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Chuck560217, Gerente at Grand Park Royal Cancun Caribe, responded to this reviewResponded October 23, 2013

I am very happy to read that you were pleased with the services we offer here at the GPRCC and that you had a good time. Thank you for taking the time to share your experience on this site. We would be more than happy to welcome you once more on your next trip to Cancun.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

The main strip in Cancun is one resort after another. Choosing THIS particular resort was perfect. It was within walking distance of downtown, or for a real adventure, try the local bus. The resort itself is big to say the least. Excellent rooms, excellent service, two fair size pools, gorgeous beach right on the resort. We found the buffet restaurants to be the best of all the restaurants on the resort. Service was amazing. We also went on a few guided tours, which were worth every penny.

Room Tip: The rooms that face the ocean are more expensive but worth it. Sunsets are incredible!

Stayed: December 2012, traveled as a couple

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Ask Frank H about Grand Park Royal Cancun Caribe

2 Thank Frank H

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Chuck560217, Gerente at Grand Park Royal Cancun Caribe, responded to this reviewResponded October 23, 2013

Thank you for sharing your opinion on this site. I am glad you were so pleased not only with the location of our hotel but also with the premises and of course the service we provide, we try our best to keep our guests as happy as possible. We would be delighted to host you again on your next visit to Cancun.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.