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Shipping and Terms

Order By Web

Account set up – An account will be established automatically when you place your first web order.

Sales tax – All orders shipped within the State of Pennsylvania will be charged 6% sales tax. If you plan to ship within Pennsylvania and have a sales tax exemption, please call us at 1-800-360-3636 Monday–Friday, 8:00am to 5:00pm Eastern Time.

Order process – With few exceptions, every item at Remcon is made to order right here at our facility in Reading, PA. We schedule each order as we receive it and make every product to the exact specifications that our customers desire. Our normal lead times are 2 to 3 weeks. When you place an order over the web our folks in Reading schedule a production time for your order and calculate the shipping charges. We will then call or email you to tell you the exact shipping date and charges. After you confirm that you agree to this information ONLY then will we take credit card information from you or bill you if you have terms with us. If you would like to establish terms before you place an order, please call us at 1-800-360-3636 Monday–Friday, 8:00am to 5:00pm Eastern Time or email us at [email protected] to request a credit application and we’ll get that set up for you.

Shipping options – You can choose from UPS Ground for shipments or FedEx Overnight for urgent shipments. Should your order exceed size or weight limits the order will automatically be shipped by common carrier. For larger truck and LTL shipments Remcon will select the lowest cost common carrier. Remcon ships prepaid and invoices you for the charges. All orders are F.O.B. Reading, PA. For customers wishing to arrange their own freight carrier, to pick up their order from our warehouse, please call us at 1-800-360-3636 Monday–Friday, 8:00am to 5:00pm Eastern Time.

Need a larger quantity than is offered on the web? – Call us at 1-800-360-3636 Monday–Friday, 8:00am to 5:00pm Eastern Time or email us at [email protected] to learn more. We offer large quantity discounts and have others ways to save you money.

Don’t see what you need on the web? – We offer many options which may not be available through our website and we specialize in designing custom products built to customer specifications. Call us at 1-800-360-3636 Monday–Friday, 8:00am to 5:00pm Eastern Time or email us at [email protected] to learn more.

Order By Phone

If you would like to order by phone, call us at 1-800-360-3636 Monday–Friday, 8:00am to 5:00pm Eastern Time. We can set up a new account for you with your first order.

Order By Fax

If you would like to order by fax, you can use your own Purchase Order. Please include your complete billing and shipping address, phone and fax number, contact names and general business information. Also include the items desired, quantity, and carrier preference. Our 610-375-4750 fax number is available all the time. If you would like to pay by credit card please order by web or phone.

Order By Email

For email orders, please contact us at [email protected] You can attach your own Purchase Order. Please include your complete billing and shipping address, phone and fax number, contact names and general business information. Also include the items desired, quantity, and carrier preference. If you would like to pay by credit card please order by web or phone.

General Terms and Conditions

Warranty – If you aren’t happy, we aren’t happy. We design each and every Remcon product to be long-lasting and durable, which translates into tremendous value for our customers. We stand behind the quality and workmanship of every long-lasting Remcon product that leaves our manufacturing facility. We’ll work with you to make sure you get what you need, and that you’re happy with it. If you believe there is a problem with the materials or workmanship of your Remcon product, call us at 1-800-360-3636 Monday–Friday, 8:00am to 5:00pm Eastern Time. We warranty every Remcon product for material and workmanship quality for one 1 full year from the date of shipment. We extend that warranty to 2 full years for our Lugs and 5 full years for our Bins.

Minimum Order – $500 for a custom made-to-order rotomolded order. $100 for an order of any items that we have in stock.

Norm, Terry, and Frank make up the team that is in charge of shipping, receiving and the warehouse. Together, they ensure that our customers’ products arrive on time and in great shape. They are logistics masters. And, in order to do so, they work as one. Even when it comes to their favorite snacks. If you want to get on their good side, all you have to do is show up with hot soft pretzels, and you’re good to go.