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Restrooms significantly impact customer loyalty. No one likes to feel uncomfortable in a restroom, and negative experiences make a lasting impression. If your restrooms are unclean, customers will leave, equating to lost sales. Furthermore, word-of-mouth and social media posts about unpleasant experiences can further damage your reputation.

Quality commercial restroom cleaning is essential to boost loyalty, improve employee morale, and enhance the overall shopping experience. By adopting a thorough cleaning program, retailers can both retain customers and extend the life of their restrooms.

The Perception of Clean

David Bishop, a managing partner with Balvor LLC, a Chicago-based consulting firm, talks about working with a convenience store retailer in a recent Convenience Store Decisions article. Together, they found that one of every 10 customers who walked in the store used the restroom.

Given that a convenience store can see this level of activity — and the kind of traffic a big box store sees in comparison — you know it's essential to keep restrooms as clean as possible. However, everyone has a different perception of clean. To make all shoppers and employees feel comfortable, it's critical to have aesthetically pleasing, full-functioning restrooms. They should be dry and well-lit, and all the fixtures should be intact. Check in often to ensure that baby changing stations, plumbing, and dispensers are working properly.

How to Keep Restrooms Looking Their Best

There are two levels of commercial restroom cleaning that retailers should implement to keep their restrooms sparkling around the clock: spot cleaning and daily deep cleaning.

Spot Cleaning Spot cleaning is a quick touch-up to ensure the restroom looks tidy and is stocked with paper products and soap. Assign an employee to spot clean frequently throughout the day while the restroom is open. This should include wiping down sink counters, restocking paper products, and pulling the trash. Make restroom cleanliness a team effort and urge all employees to report any issues they see to management immediately. Spot cleaning is also a great time to focus on cleaning common touch points to reduce the spread of germs. These surfaces include faucet handles, door knobs, light switches, and stall latches. Supply staff with disposable cleaning wipes to eliminate cross-contamination between surfaces.

Daily Deep Clean A daily deep clean is a top-to-bottom, thorough restroom clean that is best performed during slow periods or when the store is closed. The most effective way to deep clean is to use a no-touch cleaning system. A no-touch system physically removes soil and contaminants to keep your customers safe and extend the life of your restroom. An employee will use a low-pressure spray to distribute cleaning solution throughout the restroom, and then a high-pressure spray to force dirt from surfaces. Finally, they'll vacuum the floor dry to completely remove soil, leaving everything sparkling . The drying capability allows patrons to use the restroom immediately after cleaning, without the risk of slipping.

When a retailer's restrooms are known for being clean, patrons will take a bathroom break and return to shopping comfortably. If restrooms are foul and dirty, a customer will be in a hurry to get out of there, and probably out of your store, too — if they don't just leave right away to find a restroom somewhere else. By making restrooms a priority and implementing a thorough cleaning program, you can ensure they're glistening around the clock to provide a satisfying shopping experience.

Related Topics

Not only are they expensive to build, restrooms are expensive to maintain. They must be deep cleaned daily and, depending on use, stocked and spot cleaned several times a day, adding hourly costs to you bottom line

A germ phobia grips America, especially when it comes to using restrooms. And because of this, people don't want to touch any surface in a restroom if it can be avoided. But germ phobia problems can create opportunities.

Related Products

When it comes to restrooms and other heavily soiled areas, nothing beats Spray-and-Vac cleaning. Kaivac's No-Touch Cleaning systems are built for extreme soil removal, empowering workers to clean hygienically without touching contaminated surfaces. Plus, it cuts labor, chemical and equipment costs.
Achieving great, consistent results is easy with these patented systems. Simply apply automatically diluted cleaning solution to fixtures and floors in a low pressure fan spray, and then rinse surfaces and floors with always-fresh, clean water. The built-in power of the indoor pressure washer flushes soils out of grout lines and tight places that mops can't reach. Finally, just vacuum the floor dry -- completely removing soils, moisture and contaminants from all surfaces, grout lines and crevices, leaving the floor virtually dry and soil free.
The Kaivac 1250 is ideal for smaller areas. It boasts a 12 gallon fresh water and a 12 gallon recovery tank. The system is powered by a 500 p.s.i. pump and a powerful 3-stage wet/dry vacuum.

KaiBlooey is a high performance restroom cleaner that contains a blend of fast-acting mild acids to de-scale mineral deposits and remove soap scum.
KaiBlooey is low-foaming and designed specifically for use with our wet vacuum systems. Too often, users simply apply common cleaning detergents or mop soaps when cleaning and then carelessly vacuum them up. This is like pouring standard dish soap into an automatic dish washer. The result is predictable - extreme foaming, filling the vacuum tank with useless suds and causing premature shut-off. Worse, the excess foam has the potential to damage the vacuum motor.
We are so confident in the performance and suitability of our chemicals that we extend our equipment warranty to customers who use them exclusively.
Now also available in 8 oz. preportioned packets.

When it comes to restrooms and other heavily soiled areas, nothing beats Spray-and-Vac cleaning. Kaivac’s No-Touch Cleaning systems are built for extreme soil removal, empowering workers to clean hygienically without touching contaminated surfaces. Plus, it cuts labor, chemical and equipment costs.
Achieving great, consistent results is easy with these patented systems. Simply apply automatically diluted cleaning solution to fixtures and floors in a low pressure fan spray, and then rinse surfaces and floors with always-fresh, clean water. The built-in power of the indoor pressure washer flushes soils out of grout lines and tight places that mops can’t reach. Finally, just vacuum the floor dry -- completely removing soils, moisture and contaminants from all surfaces, grout lines and crevices, leaving the floor virtually dry and soil free.
The Kaivac 1750 is perfect for areas large and small. It boasts a 17 gallon fresh water and a 17 gallon recovery tank. The system is powered by a 500 p.s.i. pump and a powerful 3-stage wet/dry vacuum.

When it comes to cleaning restrooms and other heavily soiled areas, nothing beats Spray-and-Vac cleaning technology. And the OmniFlex approach offers a cost-effective and easy way to get there. Just purchase a preconfigured 500 psi Spray-and-Vac system, or combine the 500 psi OmniFlex Pump System with the Wet Vacuum and the Trolley-Bucket for the ultimate cleaning experience.
Modeled after the original Spray-and-Vac system, Kaivac’s No-Touch Cleaning® machine, the OmniFlex system is built for extreme soil removal. It empowers workers to clean hygienically without touching contaminated surfaces. Plus, it helps cut labor, chemical and equipment costs.

KaiBlooey is a low-foaming restroom cleaner that contains a blend of fast-acting mild acids to de-scale mineral deposits and remove soap scum.
Like all Kaivac chemicals, KaiBlooey is designed specifically for use with our wet vacuum systems. In fact, we are so confident in the performance and suitability of our chemicals that we offer a lifetime warranty on our OmniFlex vacuum motor to customers who use them exclusively.
Also available in 1 gallon jugs.

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