Reckon Accounts Enterprise - credit being created by Quickbooks after paid part payment to euro supplier

Problem started when she paid 2 part
payments of a large Euro bill. Mysteriously credits started to appear in
the bill payment window of the Euro supplier but no one has actually
entered a credit.

She thinks maybe it's because she did not change the currency rate for that particular transaction. The Euro supplier account has an open balance of euro 29,999.00Yesterday before paying the bill the credits were up to $31,0984.69euroShe paid the bill $21,999.55 euro by clicking on these credits. Now that bill looks like it
thinks it was paid with those fake credits but she actually paid it with
actual money from bank account.As a result of the above now there is open balance showing of 3528.42 euro for this supplier
(that's wrong -it should be euro12.571,43 ) there is still credit
amount of euro 9,043.01in the euro payment window ,

There were no actual manually inputted credit notes to use/delete
-THESE Are being created by Reckon for some reason , not sure if it's
currency gain /loss?

Not sure if these have been created as she has paid and deleted the bill
payments so many times trying to figure all this out - She don't know how
this credit is being formed

Does anyone encounter such issue before? Can someone shed some lights on how to resolve this issue or explain how these mysterious credits come about??Thanks.

Hi Tracy Without ticking the invoices she hasn't linked the payment so it stays on as a credit to the customer.

If this is the scenario that has eventuated, then they aren't fake credits, its just that the program has created them based on that particular set of instructions. She can delete the credit notes and make the payment again on the correct dates.