Customer Service Excellence standard

21 April 2017

At the beginning of April we received an annual review for the
Customer Service Excellence standard.

We are pleased to report that we successfully maintained the
standard. The report identified our continuing strong commitment to
putting our service users heart of our delivery of support. The
assessor could see that we have made good progress over the last
year to improve on the areas identified in the first assessment and
rated us 'Compliance Plus' in a number of areas. We look forward to
making more progress and achieving more areas of 'Compliance Plus'
next year.

About the standard

The Government wants services for all that are efficient,
effective, excellent, equitable and empowering - with the citizen
always and everywhere at the heart of service provision.