Please note that orders leaving our warehouse are subject to taxes based on the
shipping destination.

Orders being shipped to New York State and Nevada are subject to sales tax*. The sales tax is applied to the order total, including shipping and handling charges.

*Clothing and footwear under $110 per item are exempt in New York State.

Out-of-Stock Items

Out-of-stock items may be back ordered and will be sent
to you as soon as stock is received. You will be charged for the product only when
it ships, and you will not be charged twice for shipping and handling. It is important
to note that the in-stock date provided is estimated and not guaranteed.

Store Pick-up Orders

Reno, Nevada Express Store

Our Reno, Nevada Express store is now open to customers. Call ahead to place your order for pick up. Visit the store page for more information.

Canadian Retail Stores

Store pick-up orders are verified and processed by the store during business hours. Once your order is ready, you will receive a store pick-up notification e-mail. During business hours, you should receive this e-mail within 2 hours of having placed your order.

Please note: Some orders cannot be processed as
prepaid and will require the cardholder to pay for the order at the time of pick up.

Cancelling/Changing
Your Order

If you would like to cancel or change your order, please
phone
us as soon as possible. You can also
e-mail us
and we will do our best to find your order before it leaves our
warehouse. Have your order number and customer information handy when contacting
us so we may better help you.

International Orders

Shipping

Shipping and handling charges for overseas orders are
based on the destination country and the total weight of the order. We will be more
than happy to review your order and send you an e-mail with shipping charges and
expected delivery times for the shipping methods available.
Please note
: the prices we quote do not include any customs or duty charges
applicable to your order. For more information, see Customs & Duties below.

To help speed up this process, please be sure to enter
your e-mail address correctly with your login information. Your order will not leave
our warehouse nor will you be charged until we receive an e-mail from you confirming
your preferred shipping method.

Customs
& Duties

Your order may be subject to customs and duties (taxes)
that are payable, by you, upon receipt of the order. Unfortunately, we have no control
over these charges nor are we able to estimate their amount as they vary from country
to country. You may want to check with your local Customs Department for more information
or for an estimate of these charges.

Payment Options

Lee Valley Tools accepts the following payment types for
online orders:
Visa, MasterCard and American Express.

Your order will be processed in U.S. funds and the total
will be converted on your credit card statement by the credit card company.

Out-of-Stock Items

If an item is on back order, a message will appear stating
that the item is out of stock with an expected date of arrival. Unfortunately, we
are unable to accept back orders for out-of-stock items, but can hold the order
until all items are available to be shipped. If you would like the entire order
held, please state this in the "Additional Order Notes" box at the checkout. If
an out-of-stock item is ordered accidentally, we will alert you in the confirmation
e-mail and ask how you would like to proceed.

Returns

If, for any reason, you wish to return a product, please
e-mail us
for instructions. Unfortunately, shipping costs and return postage
are not refundable on international orders.

Catalogs

If you are placing an order, you have the option of adding
the latest catalogs, free of charge, to your order at the checkout. If you would
like to request catalogs on their own, please
e-mail us
us for more information.

From time to time you may receive promotions and offers that will include special promo codes.

Redeeming Promo Codes

Enter the specific alphanumeric code associated with your promotion on the 'Billing Information' page during the checkout process. You will see the promotion reflected on the 'Payment Information' page and your order confirmation e-mail. All promo codes are available for a limited time and can only be used once.

For more details about a specific promotion, please refer to the Terms & Conditions on the promotion correspondence we sent you.