Frequently Asked Questions

We are on a mission to deliver better banking to everyone. We are here to answer any questions you may have regarding any of our products and services. We also want to provide you with the information you need to keep your information safe.

If the answer you are looking for is not in our FAQ section, please contact us. Our knowledgeable staff will be happy to answer any of your questions.

A Commercial Money Order (CMO) is a Western Union money transfer to a person of your choice that can be picked up at any Western Union location in the city designated. Refer to our current fee schedule for the cost associated with a wire transfer and the cost associated with a CMO transfer.

Generally, it will take 2-3 hours after processing for the funds to be available to the person designated. Processing may take 12-24 hours based on when the funds are actually received by Western Union. For example, funds that are sent in the afternoon may not be received until the next morning. These funds may not be available until 2 - 3 hours after it is received.

A CMO is a Western Union money transfer to a person of your choice that can be picked up at any Western Union location in the city designated. Refer to our current fee schedule for the cost associated with a wire transfer and the cost associated with a CMO transfer.

A bank to bank wire is the transfer of funds from an account at a financial institution to another account at a financial institution. The funds are transferred through the Federal Reserve banking system. Procedures to receive and send wire transfers at financial institutions vary. Please verify wiring instructions before sending a wire.

You may make a withdrawal or deposit to personal savings or checking account, transfer funds from personal savings or checking account, making certain loan payments, or obtain an advance from a line of credit. Please be prepared to provide the shared branch representative with your account number and identification.

Please verify that check(s) mailed are properly endorsed with your signature on the back, include your account number and the account type to be credited. Additional information or instructions should be noted with an enclosed letter.

Please call our 24-hour telephone activation service at 478-923-3773 or 800-241-2405, option 1 to activate your new card. If you do not activate it before you try to use it, your card may be declined. You may also activate your new card in Online Banking by selecting Activate Card under Self Service options.

You will first need to contact the merchant directly to cancel any monthly subscriptions, auto payments, or billings. After you notify them that you no longer want to be charged and they continue to bill you, you may be able to file a dispute. Click here for dispute instructions.

A provisional credit is posted to your account once we have reviewed your case and have all of the required documentation to process your dispute. However, if we find that more information is needed to process your dispute or we find that you do not have a valid dispute, we will contact you within 3 business days.

To sign up for Command Call, please dial 478-923-3773 or 800-241-2405, press 1, press 1 again, to begin using the service. First-time users need only enter their account number and follow the system prompts to set up an access code.

Command Call is the name given to our audio response system. The system gives you access to your account information by telephone around the clock, at no cost. You may reach Command Call by dialling 478-923-3773 or 800-241.2405, press 1, then press 1 again to begin using the service. First time users need only to enter their account number and follow the system prompts to set up an access code.

Call 478-923-3773 or 800-241-2405, press 1, then press 1 again to begin using the service. First time users need only to enter their account number and follow the system prompts to set up an access code.

While we can not send you a duplicate PIN, your PIN can be reset on your request. Call our Call Center at 478-923-3773 or 800-241-2405 for assistance with resetting your PIN. For security reasons, we do not have access to the PIN you selected.

You must be a member of Robins Financial Credit Union and have a Command Call PIN. Call Command Call at 478-923-3773 or 800-241-2405 and follow the system prompts to set up a personal identification number.

Online Banking is a service that gives you access to your account information 24/7 by logging in through our online portal. You may login into Online Banking from our homepageby entering your login information and clicking on the Login button.

First-time users will need to use our New User Form and follow the prompts to register.

It's just another way to verify your identity. Secured Access Codes are sent to you via text message, email, or by phone. It is a one-time use, 6-digit code. Take note that these codes are only good for a short amount of time, so should any issues arise while inputting your code, you may need to request a new one.

The ABA routing number is a 9-digit number assigned to financial institutions to identify the financial institution upon which a payment was drawn. Routing numbers are sometimes referred to as "check routing numbers", "ABA Numbers", or "routing transit numbers".