JIS Services

Executive Director, Tourism Product Development Company Limited, Dr. Andrew Spencer, (front row, second right), and Chairperson for the Tourism Service Excellence Awards (TSEA) Committee, Dr. Carrole Guntley, (front row, centre), pose with the 2017 TSEA semi-finalists for the organisation category. The winners in the individual and organisation categories will be announced and awarded on Saturday, March 17 at the Montego Bay Convention Centre.
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Photo: JIS PhotographerExecutive Director, Tourism Product Development Company Limited, Dr. Andrew Spencer, (front row, second right), and Chairperson for the Tourism Service Excellence Awards (TSEA) Committee, Dr. Carrole Guntley, (front row, centre), pose with the 2017 TSEA semi-finalists for the organisation category. The winners in the individual and organisation categories will be announced and awarded on Saturday, March 17 at the Montego Bay Convention Centre.

Story Highlights

Ten individuals and 11 properties/organisations will vie for trophies, cash and other prizes at the prestigious Tourism Service Excellence Awards (TSEA) ceremony, slated for Saturday, March 17 at the Montego Bay Convention Centre in St. James.

The semi-finalists, who represent various categories within the industry, including accommodation, ground transportation, attractions and the craft industry, were chosen by a panel of judges based on their performance during 2017, following a series of evaluations and interviews.

Executive Director of the Tourism Product Development Company (TPDCo), Dr. Andrew Spencer, told JIS News that the TSEAs are a component of the Tourism Service Excellence Awards Programme (TSEAP), which is implemented by TPDCo and financed by the Tourism Enhancement Fund (TEF).

Ten individuals and 11 properties/organisations will vie for trophies, cash and other prizes at the prestigious Tourism Service Excellence Awards (TSEA) ceremony, slated for Saturday, March 17 at the Montego Bay Convention Centre in St. James.

The entrants were selected from 126 nominees, covering the regions of Ocho Rios, Negril, Kingston, the south coast and Montego Bay.

The semi-finalists, who represent various categories within the industry, including accommodation, ground transportation, attractions and the craft industry, were chosen by a panel of judges based on their performance during 2017, following a series of evaluations and interviews.

The TSEAs seek to recognise individuals and organisations demonstrating best practices and offering excellent customer service.

Executive Director of the Tourism Product Development Company (TPDCo), Dr. Andrew Spencer, told JIS News that the TSEAs are a component of the Tourism Service Excellence Awards Programme (TSEAP), which is implemented by TPDCo and financed by the Tourism Enhancement Fund (TEF).

He pointed out that the TSEAP aims to select, showcase and award the best in service excellence, in order to establish internal benchmarks for the various business categories in the tourism industry.

“It (TSEAP) is geared towards unearthing and showcasing the best of our Jamaican people, as the best part of our product is the warmth of the people and the service; and so, the visitor experience is what will give us repeat business,” Dr. Spencer pointed out.

“We boast a 42 per cent repeat business in tourism, and we want that to only go higher, because that is where we are able to secure a sustained market. So we just want to recognise the people who are doing well, and this will encourage those looking on to strive to be the next winner; and that is intended to bring our service level in the industry to an all new high,” the Executive Director added.