The ServSafe International™ Certificate is valid for five years. However, this requirement may vary depending on local requirements, and possibly your own employer's standards. Please follow the most stringent guidelines.

If you disagree with the terms and conditions of the Test Use Agreement, you are eligible to receive a refund equal to the cost of an unused Exam Answer Sheet or Exam Access Code if you are in compliance with the refund procedures. To receive a refund, please submit the Test Use Agreement Refund Request Form.

ServSafe International™ Food Safety Exam Results and Appeals

Online Exam scores will be available at the conclusion of the Exam. Examinees with a passing score will be able to print their Certificate at this time.

Print Exam scores will be available online three business days after the Exams have been received by National Restaurant Association (NRA) for grading. Receive your score by logging in to the Web site and selecting View Exam Scores. If you do not already have a User ID and Password, you will need to create one at this time.

Any incident perceived to damage the security of the Exam will be investigated by National Restaurant Association (NRA).

During the course of an investigation, NRA has the right to suspend exam scoring, as well as, Exam Proctor and Instructor privileges. Exam Proctors, Course Instructors, Sponsors and Examinees who are notified of an investigation are expected to expediently and honestly cooperate with all requests for information.

NRA reserves the right to revoke an examinees certificate based on any action that compromises the validity, reliability, security, or integrity of NRA Certificate Exam programs. NRA reserves the right to conduct announced or unannounced audits to ServSafe International™ exam sessions and Exam administrations. NRA has the right to issue warnings, probation, or revoke instructor and/or proctor privileges based upon the outcome of an investigation and/or at will.

National Restaurant Association prohibits discrimination in all its programs and activities on the basis of race, color, national origin, gender, religion, age, disability, political beliefs, sexual orientation, and marital/family status or any other category protected under applicable law.

Examine the material you have received as soon as possible. If for any reason you are dissatisfied with your order, please call the National Restaurant Association Service Center first— before products are returned —for a Return Authorization Number specific to your material. Read our Product Return Policy for more information

You must first purchase the online course in order to assign it. You can assign online courses three ways:

By Email Address

By ServSafe User ID

By creating and giving a student a course key

To assign courses, go to Take Online Course or Manage Online Courses on the left of the home page. Click the tab Assign Course, then select the course that you want to assign by choosing the course next to Course near the top, then choose your option for assigning the course from Search my Students.

If a student has not started a course, you can un-assign it and return it to your pool of course access codes. Go to Take Online Course or Manage Online Courses and click on the Assign Course tab. At the bottom under Assigned Courses select the name of the student under Students that you wish to un-assign. Click the Remove link under Remove Course Access Code. The course access code will return to your available pool of unassigned course access codes.

Go to Take Online Course or Manage Online Course and click the Assign Course tab. Click on the course you wish to assign next to Course near the top. Next to Available Licenses you will see a number that tells you how many courses you have available to assign.

Go to Take Online Course or Manage Online Course and click the Assign Course tab. Under Course Tracking near the bottom click the Assigned Courses tab. Click on the student you wish to track under Students on the left.

You will be able to see the date the course was assigned, the date the course is set to expire, the course status and other information

Go to Take Online Course or Manage Online Course and click the Assign Course tab. Under Course Tracking near the bottom click the Assigned Courses tab. Click on Download File to save as an Excel spreadsheet listing your students, their progress and other information.

For exams that are part of an online course click Take Online Course or Manage Online Course and click the Assign Course tab. Under Course Tracking near the bottom click the Assigned Courses tab. Click on the student’s name under Students on the left, if they have completed the course you will be able to see their test score.

Proctors and Instructors can view their student’s scores by clicking on View Exam Scores on the left of the main page.

Website

To update your contact information, or personal information click on My Profile at the top of the website, then click Update Profile.

You can also update you ship to or bill to information when you purchase product on the Billing Information page. To change the ship to address click on Change Recipient in the Ship To area. To update your billing address click on Change "Bill-To" Information in the Bill To area.

Students

Click on Purchase Products and select the appropriate language to display the product catalog list of available online courses. You will need to either enter your ServSafeinternational.com User ID and password or create a new user ID by clicking on Login and then clicking Register under new user.

High speed or broadband internet connection. This course will NOT work with a dial-up connection.

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Some exams require a proctor to enter a code before the student starts an exam and before the exam is finished and scored.

1) Your proctor will set up print or online exam
2) The proctor will need to be present when you take the exam. You must have a ServSafe International user ID and be logged in to take a proctored exam. You may NOT be logged in with a different person’s login than the person taking the exam and must be logged in so that the exam score is assigned to the person taking the exam.

This document contains a list of proctors who are approved to proctor ServSafe International exams.

Once you have successfully passed an exam you may print your certificate online by clicking on Print Certificate on the left of the main page. If you took your exam online your certificate will be available within a few minutes after passing the exam. An email will be sent to the email address you provided when you set up your ServSafe International user ID letting you know that your certificate is ready to be printed. For a print exam taken in a class, your score will be available online three business days after the exam has been received by National Restaurant Association for grading. View your score by logging in to the ServSafe International web site and selecting View Exam Scores. If you do not already have a user ID and password, you will need to create one before you can view your score. If you have passed the exam you can print your certificate by clicking on Print Certificate.
You may also receive your Exam score from the Exam Proctor.

Log in to ServSafeInternational.com and click on Print Certificate on the left of the main page. If you do not already have a User ID and Password, you will need to create one before you can view your score and print your certificate.

Your online course progress is tracked and saved by the system. When you begin the course, the course status is set to “In Progress”, and when the course is completed the status is changed to “Completed”. When you exit the course your progress is saved, when you resume the course you will be returned to where you last left the course.