Cloud Support Associate - Developer & Mobile Services

Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most innovative, and #2 most admired. Amazon's technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud.

Internet of Things, Serverless Computing, Mobile Development, Game Development

For us at AWS Premium Support, that means IoT, Lambda, Mobile Hub, Lumberyard. These are some of the services that we help our customers use to their maximum potential.

Members of the AWS Support team, are at the forefront of Cloud technologies, interacting with the full breadth of AWS services. They are surrounded by people that are smart, fanatical about cloud computing, and believe that world class support is critical to customer success.

AWS Support provides technical support to a wide range of customers as they build mission-critical applications on top of AWS services. The team is globally distributed, working under a follow-the-sun model and is growing rapidly.

Are you ready to make a difference and help our customers to make the most of AWS Developer and Mobile services? If reading this has ignited the passion for tech and cloud in you, read on.

Every day will bring new and exciting challenges on the job while you:

Learn and use groundbreaking technologies

Interact with engineers from leading technology companies around the world

Boost your job search productivity with our free Chrome Extension!

Similar Jobs

VIEW JOBS1/21/2019 12:00:00 AM2019-04-21T00:00VIZIO, Inc., headquartered in Irvine, California, is America's #1 Smart TV and Sound Bar Company. VIZIO's mission is to be the industry leader in Consumer Electronics by consistently delivering the latest technologies at the most affordable price. VIZIO's brand promise is to deliver innovative, premium-quality consumer electronics with an unwavering focus on the needs of our consumers. Our Seattle office is a fast paced, highly collaborative start up like environment that primarily focuses on VIZIO's SmartCast product line.
Headquartered in Irvine, California, VIZIO is a leading HDTV brand in America and America's #1 Sound Bar company. Our mission is to deliver high performance, smarter products and services with the latest innovations at the best value for our consumers. Our loyal following and industry-wide praise continues to grow as we redefine what it means to be smart. We are currently seeking a Program Manager at our Seattle, WA offices.
The Seattle office is a fast paced, highly collaborative start up like environment that primarily focus on the SmartCast product line. You will own various components of the SmartCast platform customer experience. This position requires a passion to push the envelope and to innovate new solutions that are ahead of the industry.
As a Program Manager on VIZIO's Mobile and Platform Services team, the successful candidate will collaborate with software development managers and engineers to plan and execute software projects from start to finish, working with teams in a Scrum/Agile software model.
The Program Manager will be responsible for helping write user stories, plan sprints, and ensure that customer, partner and internal cross-functional requirements are understood and communicated clearly. Acting as a Scrum Master in the development process, the Program Manager will anticipate and take action to mitigate risks and impediments throughout the lifecycle of a project, and work to increase predictability, transparency and reliability of software and services delivery.
The Program Manager will:
* Act as the Scrum Master for multiple teams, managing Scrum processing using Atlassian software. This includes administrative duties in JIRA and Confluence as well as other software development tools.
* Create user stories and tasks based on product requirements. Collaborate with QA on acceptance criteria and verify test cases are understood, communicated and executed.
* Triage product issues reported by engineers, testers and users to schedule bug fixes based on priority.
* Program/Project manage software build, testing and release activities including delivery of release notes to multiple stakeholders.
* Track the engineering build schedule, creating and maintaining tasks in the backlog.
* Work with engineering teams to track progress and align development tasks to product roadmap.
* Communicate with team members and stakeholders regarding delivery status, dependencies, and risks against agreed objectives.
Required Qualifications:
* Experience working in Scrum and Agile software development within a team.
* Experience in delivering internal and consumer facing products and services.
* Previous experience as a Scrum Master for a software team of 5+ developers.
* Desire to innovate and dive deep into technical solutions. A background in managing software development lifecycle to achieve results in a fast-paced environment.
* Exceptional organizational skills including prioritization, scheduling, documentation, time management and meeting deadlines.
* Exceptional communication and interpersonal skills with both technical and non-technical stakeholders including facilitation, listening, initiative and motivating stakeholders.
* Deep understanding of software engineering concepts and ability to manage tradeoffs and increase predictability and reliability of software delivery.
* BA or BS Degree or equivalent demonstrated experience.
* Minimum of 3 years of Project or Program Management.
Preferred Qualifications:
* Prior experience as a software developer in mobile or cloud services.
* Experience managing software services projects.
* Experience working with hardware engineering teams.
VIZIO, Inc. reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. VIZIO, Inc. may require an employee to perform duties outside his/her normal description.
VIZIO Services, LLC, a subsidiary of VIZIO, Inc. offers excellent career opportunity as well as a competitive compensation and benefits package. We are an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran
VizioSeattleWA

VIEW JOBS1/16/2019 12:00:00 AM2019-04-16T00:00Developer Support Engineer
Customer Support | Seattle, Washington
Collaborate with our developer community while providing consulting services and technical support to help them leverage their use of our products for maximum impact.
Position Summary
The Developer Support Engineer will handle the most complex technical integrations in customer support and act as a DocuSign subject matter expert for the CSR team on our API and SDKs. The individual will be responsible for assisting in the development of and improvements to our Stack Overflow forum, internal and external documentation, and working directly with customer code to assist in advanced use cases leveraging our SDKs and API. This role will be key in furthering customer adoption by using the DocuSign SDKs and APIs to improve the automation of their digital transaction management.
This position is an Individual Contributor and reports to the Sr. Director, Technical Support
Responsibilities
Perform complex troubleshooting and development assistance to the DocuSign Developer Community
Manage resolution of complex issues to include: escalation, system testing, strategy sessions and distribution of knowledge throughout the company
Write sample code, technical articles, and tutorials on some of the basic to intermediate level uses cases using our SDKs
Act as a Subject Matter Expert for Advanced DocuSign Features; such as our APIs, SDKs, DocuSign Connect, PowerForms, Templates, Embedding signing, DocuSign For Salesforce
Act as the bridge between Support and Engineering/Professional Services/Product Management
Perform troubleshooting sessions with developers on API integrations and DocuSign connectors.
Diagnose code samples from customers for advanced testing purposes to identify issues and document them completely prior to internal escalation.
Support large enterprise customers as they develop customized uses for the core DocuSign products and services.
Act as point of escalation for technical questions including internal and external department inquiries to facilitate the rapid deployment of customers’ applications.
Proactively test new feature releases, inclusive of complex areas of API and connectors to provide feedback for product improvement.
Create and present internal content for team education and training purposes.
Identify trending issues for customers and internal employees that may require escalation.
Perform check of escalated issues found by internal team members prior to advancing through proper channels.
Participate in DocuSign and StackOverflow.com forums to support the growth of self-help within the DocuSign Developer Community
Basic Qualifications
Bachelor’s degree required, with higher degree in a relevant field preferred or equivalent work experience
1+ year as a developer or 3+ years as a Software, 5+ years of experience in senior technical customer support, with
Engineer/Software Engineer in Test
4 years of advanced troubleshooting technical solutions with Internet technologies including XML (WSDL), SOAP, Publisher/Listener architecture, and software technologies including .NET
Proficient in 1 or more coding languages including Python, Ruby, JavaScript, Obj-C, C#, PHP, NodeJS.
Preferred Qualifications
Higher degree in a relevant field
Salesforce Administrator Certification and Salesforce Development Certification
Strong Linux and Windows system administrative skills, web-based applications development and HTTP
Background in technical training and content creation a strong preference
Ability to troubleshoot and triage complex, code-related technical issues
Knowledge or experience with DocuSign competitor products desirable
Ability to troubleshoot DocuSign API - REST and SOAP
Ability to understand new and popular programming languages as more developers use them to create DocuSign integrations
Experience in web or mobile application development
Experience in providing technical customer support a strong preference
Working directly with customers debugging code
Strong Linux and Windows system administrative skills, web-based applications development and HTTP
Experience using Salesforce.com and Salesforce Apex
Experience using GitHub to host code samples
Background in technical training and content creation a strong preference
Knowledge of web services, SDKs, REST and SOAP APIs
Customer Success & Support @ DocuSign
At DocuSign, we measure our success by our customers’ success. We collaborate with our customers to help them leverage their use of our products for maximum impact. Our global Customer Success and Support team provides consulting services and technical support on-site and over the phone support. We ensure that all our customers are satisfied and are DocuAdvocates. You are the eyes and ears of our company and provide insightful customer feedback to the rest of the organization so we can improve the user experience and make it one that consistently exceeds expectations.
About DocuSign
DocuSign® is changing how business gets done by empowering hundreds of thousands of customers and tens of millions of users in most countries around the world to sign, send and manage documents anytime, anywhere, on any device with confidence. DocuSign replaces printing, faxing, scanning and overnighting documents with the easiest, fastest, most trusted way to make every approval and decision digital. Organizations of all sizes and industries are accelerating contracts, approvals and workflows with DocuSign's Digital Transaction Management (DTM) platform and eSignature solution. DocuSign keeps life and business moving forward.
#LI-CA1Docusign, Inc.SeattleWA

VIEW JOBS1/10/2019 12:00:00 AM2019-04-10T00:00The Lumberyard team aspires to help game developers create the highest quality games, engage massive communities of fans, and connect their games to the vast compute and storage of the cloud. We're looking for pioneers who can imagine and deliver world-class technology for tomorrow's most celebrated games. If you're excited about the opportunity to invent and build with the entire sandbox of Amazon's ecosystem, including AWS and Twitch, we want to talk to you.
The Lumberyard Cloud Engineering team is looking for an experienced Software Engineer to partner with AWS teams in bringing new initiatives to our gaming customers. You will be the key technical partner to Lumberyard's internal and external White Glove customers. This engineering leader will strategize with technical and product leadership on what the organization's current and future customer products looks like and will own solving our hardest technical problems. In other words – if you've ever dreamt about what the future of Games will look like and want to work directly with AWS's largest customers to define that, we should talk!
The ideal candidate will have launched or worked on AAA game titles, have experience leading multiple large and complex technological initiatives, have provided guidance to business leadership on key technology decisions and worked on AWS or similar web services. You'll balance technical leadership and savvy with strong business judgment to make the right decisions about Lumberyard and Amazon Games Services. You'll strive for simplicity, and demonstrate significant creativity and incisive judgment.
You are expected to:
* Serve as a technical lead on our most demanding, cross-functional projects
* Ensure the quality of architecture and design of systems
* Lead the design, get hands dirty and write code, and ultimately deploy successful enterprise-level systems that can be leveraged for a broad set of business use cases
* Functionally decompose complex problems into simple, straight-forward solutions that demonstrate significant creativity and high judgment
* Fully and completely understand system interdependencies and limitations
* Possess expert knowledge in performance, scalability, game engine or distributed system architecture, and engineering best practices
* Assist in the career development of others, actively mentoring individuals and the community on advanced technical issues and helping managers guide the career growth of their team members
* Exert technical influence over multiple teams, increasing their productivity and effectiveness by sharing your deep knowledge and experience
* Represent Amazon and Lumberyard with external customers at events and meetings and lead technical deep dive calls
* Work effectively with product development and engineering teams across multiple geographies. Be a visionary leader, builder and operator
Amazon.Com, Inc.SeattleWA

By clicking the above button, you are consenting to our Terms of Use and Privacy Policy. You also consent to have an account created for you on this site so that you can get more out of your job search.