KWA M11A1 NS2 does not fire BBs, only dry-fires

Around 2 years ago, I purchased a KWA M11A1 NS2 from a small hobby store somewhere close to Newport, California. I do not remember the name of the store, nor do I know any details regarding it.

During the first few months I owned it, I would successfully fire BBs out of it with no problem whatsoever. After these first few months, I simply kept in on my shelf, where it would sit there for quite a while, and only be dry-fired every once in a while (for the fun of it).

Recently, I tried to fire BBs out of it once again, and here is exactly what happened: Right after I inserted the magazine into the gun (I pulled the bolt back BEFOREHAND, just so you all know) I tried to fire it once, the bolt moved forwards, a BB went forward a few millimeters toward the underside of the barrel it was supposed to go through, and both the bolt and the BB remained stationary until I pulled the bolt back once again to let the BB fall out of the gun.

I am nowhere near proficient in the art of fixing weapons, or any other piece of machinery, so I am wondering how exactly I should contact KWA, and/or have any missing part shipped to me. It would also be appreciated if the price of the part(s) could be noted.

Around 2 years ago, I purchased a KWA M11A1 NS2 from a small hobby store somewhere close to Newport, California. I do not remember the name of the store, nor do I know any details regarding it.

During the first few months I owned it, I would successfully fire BBs out of it with no problem whatsoever. After these first few months, I simply kept in on my shelf, where it would sit there for quite a while, and only be dry-fired every once in a while (for the fun of it).

Recently, I tried to fire BBs out of it once again, and here is exactly what happened: Right after I inserted the magazine into the gun (I pulled the bolt back BEFOREHAND, just so you all know) I tried to fire it once, the bolt moved forwards, a BB went forward a few millimeters toward the underside of the barrel it was supposed to go through, and both the bolt and the BB remained stationary until I pulled the bolt back once again to let the BB fall out of the gun.

I am nowhere near proficient in the art of fixing weapons, or any other piece of machinery, so I am wondering how exactly I should contact KWA, and/or have any missing part shipped to me. It would also be appreciated if the price of the part(s) could be noted.