plan not eligible to be changed message

Archived and Closed

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Now available on Self-Serve

I'm trying to remove the $7 warranty add on which I was informed I could do at any time. Every time I try a message pops up on screen saying "plan not eligible to be changed". I'd love to call and talk to someone but I refuse to be charged $10 for something I should be able to do easily for free...

Give Koodo a call, explain to them when you try to remove it from self serve that it gives you an error and ask them what you can do to fix it. They will most likely just remove it for you at no additional charge.