Pol Navarro, Chief Digital Officer at TSB talks about how banks can attract new talent by offering frameworks that allow them to change the rules and make big impacts immediately.

“We think that the future of financial services will be about a combination of talent from different sources. People that understand banking and know how banking works, but especially empowering their teams with other skills like design, data, and AI. Really talent that helps redesign the way that banking works.

We need to change our approach to attracting talent like partnering with universities, with FinTech companies or relevant digital partners, to really attract the new breed of people that will really disrupt banking. FinTECHTalents is a good example for this. New generations want to really work in environments where they can change the world and disrupt things and know where they can really make a difference in the lives of many people.

The way to bring that into big companies like banks, is really letting them create an environment where they can change the rules and make a big impact now. I think it’s combining the capabilities that a big company has in terms of resources, investment and other things but especially bringing that talent to use those capabilities to create big things.

I think that the main thing is thinking about ‘what are the problems for customers?’. Then trying to find the best solutions to solve those problems, rather than designing traditional financial products. The best startups are the ones that are really solving small problems for many people.

Big companies have an opportunity to create those frameworks for new generations to really change things in a relevant way.”