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Stornierungen

7 Bewertungen

Hervorragend4.4/5

1 - 6 von 7

Property not clean, unsafe area. Owner stated I did not advise of pets.

1/5

Aufenthalt im Okt. 2018

Suzanne S.

Home was not clean. Dust on ceiling fans, pet hair from prior pets in washer & dryer. Pet hair from prior pets on floors. I had to clean the floors & the Swiffer was dirty. Obviously, floors were not washed. I have pictures of a/c vents that were dirty. I should have told her right away which was my fault. I didn't want to be difficult. A stray cat kept jumping the fence & hissing & bothering my pets. Instead of her saying, I am sorry to hear this, we will look into it. Thank you for bringing this to my attention, she said, "I have no control over stray cats". This is true, but I just wanted her to be aware. We were not fully able to use the yard with my pets because of this issue. That was the main reason we were staying here, because the yard was fully fenced in for our dogs. Which brings up the owner accusing me of not advising me of the pets. However, I did in e-mails and it is documented. She said I forgot to check a box about pets when I was booking. I don't recall even seeing a box for pets. If so, I would have checked it and if not, then I made a honest mistake. She is now refusing to return my deposit & could not even have the decency to speak to me like a professional about it. I tried to contact her 3 times about resolving this issue & she could not even have the courtesy to get back to me. Instead, I got only one text back stating "I am traveling and I will address your issue later". In which she never did. Just some advice - The area is also not very safe. My friend's cousins husband is a police officer for this area & said it is not safe. Just buyer beware! I have a sick father & had to leave & not extend my stay, which is why Robin was most likely upset. I never promised her I would stay longer. It was hit or miss. We were there staying at her home due to adoption of a child. I told her all of this. She was very nice during booking about this & said she would block off the extra week for this reason. This was agreed upon & that there would be no commitment on my part. She wanted me to advise during 1st week if I would be staying longer. I advised her on her 2nd message that I would not. We had adopted a newborn & barely had any sleep for days. We have stayed with pets at VRBO properties & other rentals for years. I have never been treated like this by an owner. We are always very clean and respectful of all properties we stay at. We followed all check-out procedures & advised her in writing of this. We left her home immaculate.

Veröffentlicht am 23. Okt. 2018

Vermieter-Kommentar:

Suzanne,

Your story of adopting spoke to me. My husband was adopted. It was such a happy story!

I agreed to work with you and help take some of the stress off of your plate and block off two weeks as babies have their own schedule. As a business person I explained to you that I would block the two additional weeks, but you had to communicate with me if your timeframe changed.

You checked in on Friday the 12th and I contacted you Saturday afternoon to check on you. I said to you, "Don’t hesitate contacting me if you have any issues". Your response was..."Everything is good"

On the 16th, I reached out to you to see what your status was and see if you would need the two weeks I blocked off by the Vactionrentals app. No response. I called your cell phone on the 17th and left a voice message with no response. I texted your cell phone and did not get a response. On the 18th, over 24 hours later, you communicated with me and told me you have to leave on Friday. After being there for seven days you tell me you have issues. Communication is important. Had you given me the opportunity and communicated early on, I would have happily worked to resolve them to your satisfaction.

We are pet friendly. We do require proof of vaccinations and flea medication applied before the pets stay. I never received verification of this. Upon inspection of the house we found

some damage. We were working with Vacationrentals to settle the damage with either the insurance policy or the security deposit. You called them and told them something about a pet deposit. Then filed complaints because you were upset about the security deposit. I have never had a unsatisfied guest to date. I pride myself on providing excellent customer service and communication to my guests. This reflects in my five star rating status from my previous guests.

Congratulations again on the adoption!

Amazing!

5/5

Aufenthalt im Aug. 2018

Amanda R.Yorkville

We had a fantastic time! The home is beautiful, clean, and comfortable. Robin, the owner was great and we couldn’t have asked for more. Beds were comfortable, pool was perfect and we had every amenity we could have possibly wanted. We will definitely be back!

Veröffentlicht am 12. Aug. 2018

Fabulous house!

5/5

Aufenthalt im Juli 2018

Diane S.

This beautiful, well-maintained home offered the perfect setting for our vacation. The house boasts every amenity imaginable. It’s the perfect amalgam of being on vacation without sacrificing the conveniences of being at home. Robin is a friendly and gracious host. We look forward to returning!

Veröffentlicht am 24. Aug. 2018

Five days with 2 kids made easy with the pool!

5/5

Aufenthalt im Juli 2018

Sara Y.Georgia

The house was wonderful! It had everything we needed and was perfect for our family of 4. Having two children pretty different in age (2 & 8), the pool was the perfect size. The screened in porch allowed us to hang out and watch the older one swim while letting the younger one nap in the extra room. Very convenient to everywhere we wanted to go. The owners are so very nice and welcoming and just a call away if we had questions. It was our first time renting a house instead of staying at a hotel and it has definitely encouraged us to do this again. Would absolutely recommend!!

-the Yarians

Veröffentlicht am 28. Juli 2018

Such a lovely cottage!!

5/5

Aufenthalt im Juli 2018

Raghavendran R.

We really enjoyed our stay here. The house was really clean and beautiful. The place is beautifully decorated with amazing posters, the kitchen is stocked with all needed cutlery, utensils and common spices. The host was super responsive for all the questions we had before and during the trip. The pool was amazing and was well maintained too. Overall, I would stay here again if I visit Florida once more. Totally recommended :)

Veröffentlicht am 25. Juli 2018

Florida trip

5/5

Aufenthalt im Apr. 2018

Sandy W.

Love the cute little cottage for our stay for 10 days in Florida. Our Grandkids loved the big play room. Enjoyed the pool. Both beds were very comfortable. Nice very well equipped kitchen. Loved the nice little screened in porch. Nice laundry room. Had everything we needed for our stay. Robin was very helpful and always got right back with me on any questions I had. Would highly recommend this cute place. Only wished they had better cable. Thanks again.

Veröffentlicht am 30. Apr. 2018

Vermieter-Kommentar:

Sandy,

We enjoyed hosting you & your husband! May I ask specifically about the cable?

Are you talking about the internet or the Directtv satellite? I would like to contact the correct provider to figure out what is going on.