APMG Change Management PCM (R) Foundation and Practitioner

LocationGlasgow

Price ex. VAT
2912 GBP

Start Date24 June 2019

Course typePerformance

Course codePMPCMFP

Duration5 Days

This 5 day course provides delegates with the opportunity to look at approaches to managing change and demonstrate they can apply the principles in practice. Four core areas will be explored: change and the organisation, change and the individual, communications and stakeholder engagement and change management in practice. Together they will enable a delegate to develop a comprehensive change management plan to support effective change within an organisation.

Prior to the course delegates will receive learning material to help them prepare adequately. All relevant course materials are provided, including the core textbook "The Effective Change Manager's Handbook". The course includes both the Change Management foundation and practitioner examination. Success in the examination enables delegates to apply for exemption from the knowledge level requirements for foundation level membership of the Change Management Institute.

Prerequisites

Delegates will learn how to

During this course, you will learn how to:

Recognise the drivers for change

Consider the impact of change on individuals within the organisation

Identify different organisation cultures and understand their impact on the change process

Select an appropriate framework to use as the basis for the creation of a change management plan

Plan learning activities to support change

Identify and analyse stakeholders to understand their influence on the change plan

Create and implement a communications management plan

Develop an effective change team

Develop organisations that can respond well to change

Establish appropriate governance structures (Practitioner level)

Prepare for large facilitated workshops to encourage meaningful dialog with those affected by the change. (Practitioner level)

Design change that really does become the new business as usual (Practitioner level)

In addition delegates will be provided with advice and guidance on the Foundation and Practitioner examination.

Outline

The Change Management Foundation and Practitioner course gives delegates the opportunity to comprehensively explore current thinking on how to manage organisation change. Classroom sessions will introduce delegates to the foundation and practitioner level content of The Effective Change Manager's Handbook and provide an opportunity to test their understanding through practical group work and the use of sample examination papers. Additional evening work will be required in the form of consolidation reading and further sample examination questions. The evening work is an integral part of the course and delegates should expect to spend approximately two and half hours on these activities each evening.

The course will cover the following syllabus areas:

Change and the organisation

Defining change

Organisations are exposed to wide variety of factors which they need to respond to in order to survive and prosper. Delegates will consider:

Why their organisations need to change and the implications for this on the design of the change programme

Change, the organisation and the individual

A change management perspective

Successful change typically involves careful design and delivery of new products, services or processes. However the same care and attention is also needed for the "people" element of any change. Delegates will consider:

The impact of change on the individual and what implications this has when planning change.

How different organisational cultures can affect the change experience

What frameworks are available to support the creation of a "people focused" change management plan

Key roles in supporting successful change

Education and learning support

Change usually involves people learning new ways of working. Effective change management recognises this and incorporates learning and development into the change management plan. Delegates will consider:

The process of learning

Identifying and meeting learning needs

The implications of "learning styles" when designing learning interventions

Communications and stakeholder engagement

Stakeholder strategy

Change agents need to understand who will be affected by the change so that their requirements can be taken into account while minimising disruption to current operational performance. Delegates will learn how to:

Identify and analyse stakeholders

Develop effective influencing strategies

Communication and engagement

Effective communications are fundamental to any successful change. Delegates will consider:

The theory of effective communications

The use of different communication channels

How to develop a communications plan

How to monitor and evaluate the effectiveness of the communications

Change management in practice

Change impact

Change does not occur in isolation. Change agents will need to manage the relationship between the change journey, business continuity and successfully embedding the change. Delegates will be shown:

Tools that help assess the wider impacts of the change and so ensure a comprehensive change management plan is developed

Change readiness, planning and measurement

Even if an organisation is effective today, change is likely to be heading its way. Successful organisations start planning for change long before it becomes a necessity. Delegates will learn how to:

Build motivation to change

Build organisational readiness for change

Prepare for resistance

Personal and professional management

One individual is unlikely to be able to undertake all the activities to support successful change. Typically teams will be involved in supporting and shaping the change. Delegates will consider how to:

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