If you are a Small Business customer, find additional troubleshooting and learning resources at the Support for Small Business site.

When you use a multiple-homed Windows XP-based computer with the Personal Firewall feature enabled, remote users may not be able to connect to the computer in response to a Remote Assistance request.

Also, if you are using a Windows XP-based computer with one network adapter and a modem with the Personal Firewall feature enabled, Remote Assistance does not open the firewall port on the modem connection.

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The English-language version of this fix should have the following file attributes or later: