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LOS ANGELES (CBSLA.com) — Several of the biggest commercial customers of the Los Angeles Department of Water and Power (DWP) met Tuesday with the new general manager for an update on proposed reforms for the utility.

KNX 1070’s Claudia Peschiutta reports DWP General Manager Marcie Edwards and Mayor Eric Garcetti said that while progress was being made with customer billing and other issues, the utility still needs to take more steps toward becoming more efficient.

Edwards – a former Anaheim city manager who previously worked at the DWP for 24 years – was unanimously confirmed in February as the first woman to hold the top post at the nation’s largest municipal utility with 8,800 employees.

Representatives from some of DWP’s largest customers including Neutrogena, AEG, and Cedars-Sinai Medical Center took part in the meeting at the mayor’s office at 200 North Spring Street in downtown L.A., according to the Los Angeles Times.

Renee Watkinson represents 3.5 million square feet of office space in Century City. For months her clients had not received their DWP bills; when they did, the bills showed late charges.

“The bills are complicated, they’ve added a lot of additional fees and tariffs without explanation. It’s taken us hours, days to go through a bill and to process it,” Watkinson said.

During the roll out of the DWP’s new billing system last fall, as many as 70,000 bills were either incorrect or sent out late.

Edwards acknowledged some of the biggest concerns of DWP customers about complex billing practices, customer call waiting times and “estimated readings” of power meters are already being addressed by the utility.

“Our early response efforts are in the ‘big bite’ range – adding meter raters, adding customer service reps – but there is a punchlist of a couple hundred items that need to be fixed,” she said.