Change ticket ownership

Submitted 2/7/2013 by Matt Elsberry

I am using eStrreamDesk as my ticketing platform for my MSP solution. I have my monitoring program set to send an email to the support address to create a ticket whenever certain thresholds or events take place. I need to be able to change the ticket owner from the generic support address to a specific user. Being able to do this manually would be nice, but it would be even nicer to have the ability to do this via ticket rules.

For example, my monitoring solution inserts the client's name in the subject field on the email alerts: