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Ask the Experts: The estate agent

I own a leasehold flat. All of the leaseholders are disappointed with the service from the managing agent. We cannot contact the landlord to complain. What can we do? KS, London Under the Landlord and Tenant Act 1987, any service-charge invoices served on behalf of a landlord by an agent must give the landlord's address. An agent is acting unlawfully by not providing this information. If the agent is a member of the Association of Residential Managing Agents (020 7978 2607, www.arma.org.uk), make a complaint to it. If it finds the agent at fault, it can suspend or rescind their membership. You could also ask the Leasehold Valuation Tribunal (LVT), part of the Residential Property Tribunal Service (www.rpts.gov.uk) for the managing agent to be changed. If it finds the agent is not performing satisfactorily, it will appoint a managing agent in compliance with legislation. Or, the leaseholders may exercise the