AssignmentIdentify and document business processes in the laboratory and logistics department

ObjectivesMapping of logistics and laboratory business processes and systems. Process maps are input for risk analysis and risk assessments with regard to information security audits.

Period2010

ServicesConsultancy

Business process mapping

Risk Assessments

ApproachAt the ExxonMobil plant Meerhout Polymer (MPP) in Belgium, polyethylene is being produced. Every year approximately 500K tons of finished product is shipped to customers either in bulk or bag-loaded on pallets. Quality control and Logistics play a major role in maintaining a high level of quality while producing large quantities of product.Identifying and illustrating business processes is called Business Process Mapping. Objective is to establish an exact picture of all activities within some or all business processes of an organization. Result of process mapping is a set of process maps that visualize business processes at various levels. In general, these maps often serve as a guide for change processes, audits and risk assessments (as part of total quality management) and certifications such as ISO.The specific objective of mapping the ExxonMobil business logistics and laboratory model is twofold. First, mapping of current processes and systems. Second, use the business process maps in performing risk analysis with respect to information security audits.Magion’s approach to the mapping of the logistics and laboratory processes is as follows:

Identify Business Processes;

Business Process Modeling: mapping of identified processes;

Business Process Mapping: the big picture (based on the individual business processes) brings the total business process map for logistics and laboratory;

Review and refine: during debriefing sessions adjustments are made to documentation, flowcharts and diagrams.

Main challenge in process mapping is collecting the right information from the right people and present the results in an understandable format. It is very important to have full cooperation from the people involved. They have to see process mapping as an opportunity to optimize and improve processes.The process mapping project took place in a period of 2 months. In total 10 major business processes were mapped including 200 sub-processes.

Results

Clear overview of all processes in the Logistics and Laboratory area;

Input and guidance for risk assess-ments and information security audits.