Dear PNP fans, if you are having trouble with your app, please first make sure that you are updated to both the newest version of PNP 2017, and the newest OS version available for your phone or tablet. Please remember that you are always able to use our website!

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PNP Help Center

What is the "Download HD" option?

The Download HD option is only available to Magic Pass holders on the Portable North Pole website and mobile app. It allows you to download a video message you've created in High Definition on any local device as a keepsake.

The Download HD button will appear next to your personalized Santa Video in My Creations. You can download your video on any local device (desktop, laptop, mobile, tablet, etc.) an unlimited number of times!