The Value of Feedback

Feedback is the gauge that shows if a company’s services are up to the mark or not.

It is essential to know what your clients really think and there is a simple way to do this…ask them.

Asking for feedback may be a sticking point for many businesses however if this is done through a third party the interaction could open up many gates for possibilities in gaining loyalty, constructive criticism and referrals.

Achieving worthy feedback from clients is about asking them the right kind of questions at the right time. The questions should be straight to the point and should not make the client reflect too much before answering. The probable answers to those questions should be such that when they are combined, they form strong feedback for the company.

Three commonly used questions, that have a high probability to be answered should be:

What stood out about the services you received from this company?

How would you rate their services [short descriptions relevant to the company’s key offerings]?

What if anything could be improved upon?

Testimonials can be derived from the responses outlining why the client uses you, how your service helped them and that they would recommend you to others. Constructive comments can be more valuable than any other information received and when given in confidence can flag up problem areas otherwise missed until too late.

Client testimonials on a website add credibility to your company and the brand. They can also can be used as a marketing tool and be used to stand out against the competition.

The importance attached to client feedback can deliver the right kind of message to the existing and potential customers.

For further guidance on the value of feedback please contact Philip Molden at Working Feedback on 01730 234519.

Company Registration

Contact Details

Working Feedback (Customer Reviews)We use a third party to collect feedback for our company.795

Working Feedback (Customer Reviews)Financial Services' Sector2012-07-09Review for Working Feedback (Customer Reviews)The ability to take the Working Feedback service on and let it run by itself is probably the most effective benefit for our business.
We simply ensure that we're asking our customers for feedback.
All the Google and social media stuff is very helpful as we don't have the time to spend on learning how it all works.
Financial Services' Sector5

Working Feedback (Customer Reviews)Care Provider2012-08-15Review for Working Feedback (Customer Reviews)Working Feedback is an excellent tool for making something of my testimonials. Previously, I added them to my website but that's where it ended.
Using this service makes sure that Google pick them up, social media is fed and my website is optimised.
Care Provider5

Working Feedback (Customer Reviews)Mrs J Mann2013-06-21Review for Working Feedback (Customer Reviews)The service was good, the sales assistant was very helpful and friendly . I will definitely visit the next time I am in the area.. Mrs J Mann5

Working Feedback (Customer Reviews)Anon (accountant)2013-08-18Review for Working Feedback (Customer Reviews)I must admit that I didn't appreciate what the Working Feedback service did until my company decided to use it. Their ability to use our feedback positively has helped our online profile considerably.
This is a service ideal for the smaller business as it takes care of the online marketing by collecting the reviews and then getting it on our website and particularly on Google.
Quite simply, they reach the online parts that other can't.
Anon (accountant)5

Working Feedback (Customer Reviews)John2013-10-11Review for Working Feedback (Customer Reviews)Really easy people to deal, have a thorough understanding and gave me some great advice. 5

Working Feedback (Customer Reviews)Professional Services2013-11-11Review for Working Feedback (Customer Reviews)We needed a way to actually use the feedback clients gave us but was never documented. What we like about Working Feedback is how they provide the system for us to do it. The thing that really stands out though is where the feedback is used, we've now a google star rating through the reviews collected plus it all gets fed through our website. A lot of our clients have said the testimonials look very impressive so we get the best of both worlds.
Professional Services5

Working Feedback (Customer Reviews)Ben2014-01-24Review for Working Feedback (Customer Reviews)Working Feedback have very tailored support and are highly knowledgeable
Ben5

Working Feedback (Customer Reviews)2014-10-08Review for Working Feedback (Customer Reviews)Business is good enquiries often sight our website & feedback
Julian (Care Home Owner)5

Working Feedback (Customer Reviews)2014-09-16Review for Working Feedback (Customer Reviews)Kim from Working Feedback rang to explain the service offered and made an appointment to visit. Kim was friendly and easy to approach and I would gladly recommend this service to any interested provider, value for money.
Christine F5

Working Feedback (Customer Reviews)Anne Morris2014-09-17Review for Working Feedback (Customer Reviews)John was very polite, informative and engaging. We are looking forward to using the service from Working Feedback to improve our client engagement.
Anne3

Working Feedback (Customer Reviews)Kerry2014-09-22Review for Working Feedback (Customer Reviews)like the product and nice to see it evolve.5

Working Feedback (Customer Reviews)Russell Rogers2014-10-02Review for Working Feedback (Customer Reviews)Working Feedback are open and honest and always deliver.
A great working partner to our business and worth every penny.
Russell Rogers, Oakwood IMC5

Working Feedback (Customer Reviews)Calum Gray2014-10-16Review for Working Feedback (Customer Reviews)The Working Feedback team have been consistently friendly, professional and supportive. By their actions, they demonstrate that they value their customers and wish to provide them with the best possible service. 5

Working Feedback (Customer Reviews)Christine Few2014-10-17Review for Working Feedback (Customer Reviews)Working feedback is a good way of tracking quality assurance in the service.
The service supplied to Hollybank through Working Feedback is of a high standard with telephone calls to check we are happy.
Christine Few5

Working Feedback (Customer Reviews)Andy Razzell2014-10-17Review for Working Feedback (Customer Reviews)Working Feedback is a great business offering a good service to customers and getting there name into the market place.
Andy Razzell4

Working Feedback (Customer Reviews)Allan Towfield2014-10-17Review for Working Feedback (Customer Reviews)Working Feedback are a very useful marketing tool.
Allan T5

Working Feedback (Customer Reviews)Julie Williams, Unity in Care2014-11-11Review for Working Feedback (Customer Reviews)I very rarely give GREAT feedback as there are so many companies that do not or have lost sight of the meaning of the word CUSTOMER SERVICE.
Thanks again Joshua; it's great when dealing with people like you and Phil, who make me feel special and that I'm the only person that you are supporting (I know that this is certainly not the case, as I'm sure you are extremely busy people), but that's the art of great customer service.5

Working Feedback (Customer Reviews)Anon2014-11-21Review for Working Feedback (Customer Reviews)This is a very clever service bringing together all the elements that our business has difficulty in managing. Our reviews now have an impact through our website and social media platforms. We've seen an immediate increase in our online profile and have a sense of confidence that we can reach a much wider audience.5

Working Feedback (Customer Reviews)Accountant2014-11-26Review for Working Feedback (Customer Reviews)We always had challenges with making more from our testimonials, not anymore. The Working Feedback system uses the reviews and shares them across my Facebook, LinkedIn ; even my website. Looks great and works even better.5

Working Feedback (Customer Reviews)Tom Piotrowski2015-02-14Review for Working Feedback (Customer Reviews)Excellent product with lots of attention devoted to ensuring that the individual client's needs are understood and met. Not only have they an impressive range of products themselves but they can also rely on their extensive business links and partnerships. 3

Working Feedback (Customer Reviews)Darren Jervis2015-02-08Review for Working Feedback (Customer Reviews)Genuine guys with a real passion for ensuring that customer service is at the forefront of their business values. The feedback service you have developed is perfect for our organisation and I would wholly recommend it.5

Working Feedback (Customer Reviews)Nick Lambert2015-03-12Review for Working Feedback (Customer Reviews)Savvy, professional and realistic advice by a clearly well seasoned expert.5

Working Feedback (Customer Reviews)Anon2015-03-19Review for Working Feedback (Customer Reviews)A super email system for capturing feedback. Simple to use and really effective for getting reviews all over the web and social media. 5

Working Feedback (Customer Reviews)Develper2015-03-19Review for Working Feedback (Customer Reviews)Test for Facebook25