We accept credit cards, paypal, maybank2u, cimb clicks and whatever banks that able to capture funds by 11STREET. it is recommended as it is faster, safer and clearer for us to vefiry your payment.For payment through Bank Transfer, ATM or direct bank in. It takes 1 working day for the payment verification.

7 Days Money Back Guarantee If you are not satisfied with the product purchased for whatever reasons, you may return it within 7 days for a refund or replace. However, shipping cost is not reimbursable. Once G string is wear, we will not accept it due to hygience purpose.Returned item must be in its original condition and resellable condition.Seven (7) working days are counted from the date you receive the merchandise.Buyer shall responsible for any charges incurred in returning the item back to us.Delivery charges are non refundable (if any).We reserve the rights for final decision making.

Contact Number : 012-3453843

Email Address : honeydear2u@gmail.com

Q: When can I receive if I make payment today?A: we will dispatch the product within 24 hours after payment cleared and you will estimate receive your item within 1-2 working days from the day dispatch.

Q: Are the price negotiable ? A: Price is final.

Q: Can I know where is your shop? I would like to pay a visit on your shop to purchase.A: Sorry to inform you that we are an eCommerce company which do not have retail outlet for visit, our warehouse is mainly for product packaging and office only.

Q: Do you provide free shipping ?

A: Yes rm60 and above.

Q: Do you give free gifts to customer ?

A: Yes, every customers entitled a free gifts and also if rm100 above we will give a free set of lingeries.

Exchange & Return Policy

Seller's Information

Please do not wear G string because of Hygiene purpose. Buyer can return within 7 days

11Street Return/Exchange Policy

Cancellation

Request for cancellation if product has not been dispatched after payment completion.

Strictly no cancellation for E-voucher after purchased.

Return

Request for return within 7 calendar days following delivery date.

Check seller's approval on buyer's request.

Buyer sends product in question to buyer.

Seller receives and checks returned product.

Seller approves return and return is completed.

Strictly no return or refund for E-voucher.

Exchange

Request for exchange within 7 calendar days following receipt of delivery.

Check seller's approval on buyer's request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller send new product to buyer, and buyer receives it, and exchange is completed.

No exchange for E-voucher purchased.

How to Request for Cancellation/Return/Exchange

You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund. But, in case seller has already dispatched product, cancellation request can be rejected.

You can request for return after obtaining product, you should send the product in question to seller. After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.

You can request for exchange if wrong product is shipped, you should send the product in question to seller. After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

Criteria for Return/Exchange

You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

When request due to change of mind is made after 7 calendar days following delivery date

When product is used, destroyed or damaged

When tag attached to product is removed or package of product is opened and product value is damaged

When sealed package is opened or packaging materials are lost

When too much time has passed and product value has so decreased that its re-sale is not possible

When return/exchange request is made for customized product such as hand-made shoes or accessories

When components of product (including free gift) have been used or lost

When buyer did not follow instructions included in product

As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.

As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720-0000 and we will do our best to help you.

Notice

Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.

For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.

11street is an open marketplace operated by Celcom Planet Sdn. Bhd. – a joint venture between two established names Celcom Axiata Bhd. and SK Planet Ltd. Celcom Axiata is Malaysia’s premier and most experienced mobile telecommunications group and SK Planet owns Korea’s best e-commerce site, 11st.co.kr, a reliable and revolutionary e-commerce platform.