PassengerofUnspeakableDOOM wrote:What is the recommended way to handle user created general errors regarding a "Dunkin Donuts in wrong place" report?

Here is what I was told on how to handle these:1) mark solved - take no action2) mark Not ID'd - take no action3) Go over to Bing maps and submit the correct location on the map, then marked solved

The reason behind each:1 - you've done everything possible (Within the waze system) to resolve this complaint2 - If you mark it solved the user get's an email and will expect to see their address corrected next map update. This way they won't be expecting3 - goes "above and beyond" but you'll feel better.

If it's a business I have first hand knowledge of, I'll use option 3.

As to if/when to use option's 1 or 2, that's a judgement call I'll leave to all the AM's and higher.

I regularly post corrections to Bing. If I get an UR about wrong location I go search for it in Bing (assuming the UR actually gives me the address or name of the POI), almost without fail the error is obviously with bing so I submit a correction report. And I have seen a few get corrected, it's not quick, but it does happen.