First Bank selected the Crossmatch solution for its locations in North Carolina, South Carolina and Virginia because it needed to meet strict log in requirements. Founded in 1935, the bank has more than $3.2 billion in assets and serves more than 162,000 customers.

“Implementing biometrics has increased our security and enhanced our productivity,” said Kevin DiLoreto, assistant vice president and I.T. business analyst at First Bank. “It now only takes on average 15 seconds to change a password versus the potential of 15+ minutes. That’s a pretty powerful improvement. Also, our help desk calls for password resets have significantly decreased.”

Previously, more than 850 full- and part-time employees had to remember strong and complex passwords to access their banking system and applications. Passwords also had to be changed every 30 days, consuming up to 30 minutes of each employee’s time.

Employees can now log into any workstation with a simple touch of their finger and their credentials, no matter where they are working in the branch.

Cross Match Technologies and DigitalPersona unveiled the new joint brand identity of Crossmatch at Cartes 2014 in November. The companies merged in April, creating the largest independent provider of biometric management solutions.