Beta Test Coordinator

Job Details

ResponsibilitiesTest beta builds, and ensure that they are appropriate for external posting.Assists R&D Team and other Product Development Life Cycle stakeholders during the beta phase of a product or a core tech moduleReceives, processes, and manages reported product bugs/ issues, and maintain regular contact with the beta customer throughout the case resolution processTo reassign all open tracker cases, issues and feature requests, to R&D Team as soon as the beta program has ended.File product enhancement requests to Feature plan for Product Manager Review.Review product documentation, and provide necessary input.Remaining issues after the GM build cut are to be filed to Team Track, to request for documentation under the Known Issues section of the Admin Guide and ReadMe.Send a complete case report to project stakeholders on a daily basis.Review the test script summary, and send to project stakeholders on a regular basisAttend the following product milestone meetings Beta Entrance, Beta Exit, GM Endorsement - to report the project's status, and participate actively in prioritizing issues to be addressed or resolved before the project exits RequirementsBasic Malware and Antivirus KnowledgeAt least a year of experience in handling TrendMicro products (Gateway/Enterprise products; Consumer preferred)Has knowledge, troubleshooting and debugging skills in TrendMicro Products, as well as a good grasp on TrendMicro's Core TechnologyUnderstands the Software Development Process, Software Release Process and Product Development Life CycleCan interpret Technical Documentations of TrendMicro productsAt least one Level 3 product certificationHas platform experience on HW/Appliance-, Unix-, Networking Setup, Administration & MaintenanceHas experience on Virtualization & Mobile technologiesHas good Communication Skills, Presentation Skills and willing to develop Project Management SkillsFast learner, flexible, can work and make good decisions with very minimal supervision, team player, and adaptable to changeWilling to work in the night shift, and be on-call during the weekends whenever necessaryBachelor's/College Degree in Computer Engineering, Computer Science/Information Technology, Science & Technology or equivalent Degree: MCA/ PGDCA