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I have 3 computers on my home network, running Office 365. I…

I have 3 computers...

I have 3 computers on my home network, running Office 365. I recently began uploading a bunch of my music to onedrive from one computer--the upload is taking forever--and now I went to another computer on which I had created a spreadsheet that was also saved to onedrive, and the spreadsheet won't open, and it says access denied, see my administrator. I don't know if the two events are related, but it seems that access to everything I had done on two of the computers is either slow or denied. Really frustrating. Any ideas?

Technician's Assistant: When could you last open your OneDrive?

I can open OneDrive now. It just doesn't give me access to the files that used to be there.

Technician's Assistant: Did you recently update your software or Operating System (OS)?

I do the automatic updates that Windows 10 offers. Don't remember how long ago the last one was, but within the last month or so.

Technician's Assistant: The Software Technician will be able to walk you through that. Anything else you want the Software Expert to know before I connect you?

1. the OneDrive is busy with its other task, uploading a bunch of music to it! quite likely to keep it busy - and thus, not responding to the other computer's request at any reasonable speed, or

2. those files are gone - I hope not... we'll see, or

3. you are not logged in to whatever login is needed to access the OneDrive, perhaps, doubtfully - if you cannot see ANY files on the OneDrive, even after giving it quite some time to be accessed and report back to your computer and show files, and it still shows none, then that's probably what the problem is.

It may just take time - e.g. until the music uploading is done. Drives can be 'busy' as well as computer systems. Esp. when they are under a considerable load of activity/tasks already.

If this answers your question, please rate my answer. A five-star rating would be appreciated!

If you need more info, or have any comments, use Reply To Expert to respond.

Thanks.

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Customer reply replied 11 months ago

OK, it's possible that it is a busy processor issue, but do you know any way to check status in One Drive on what is in process? If I want to use OneDrive to house essential files for access by the rest of the network, it would be really nice to know a) how long an update will take and b) where they will show up when they finally are available.Along the lines of the previous question, I understand if I click on the OneDrive icon in the system tray I get a sort of status screen. But it is hard to interpret. They sync has been going on for days, and this morning it said it was working on 2.1GB of 43, while now it says it's working on 50something of 107. I haven't added any files to the list that I know of.

And yes, that status could be hard to interpret... be sure you get all the details from the status message.

2.1 GB of 43 (GB) would mean the drive has 43 GB to busily (!) write to the disk, in total.

And that is a LOT of data, esp. being transported over a network, too.

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Customer reply replied 11 months ago

Sorry for my shorthand. Yes, it is syncing 107 files and currently working on 27.8MB or 280.1MB. (not GB as I wrote before). But the confusion is that every time you look at the status, you get a different idea of how many megabytes it has to go. The number grows and shrinks without me adding or subtracting files.that's 27.8 of 280.1, not "or"

I see... that is what I thought, that it might be various groups of files that it is going through one by one.

Now, does this OneDrive also serve as a network backup?

And did you schedule it to have groups of files, or perhaps ZIP files or archived folders, written to it?

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Customer reply replied 11 months ago

No, I have a separate WD Passport for backup. This is more to provide access to the computers and tablets. And I have the passport on a schedule but not OneDrive. Actually I don’t know how to schedule OneDrive. But in an effort to clean up files, I did ask OneDrive to upload a bunch of stuff. And it seems to be kind of choked up. But maybe I just need to be patient.

That is rather a long time! it may well be, that something is wrong with the OneBook, and I hope it doesn't turn out to be severe. Has it ever been moved while it was operating, or tipped over, etc.? That is best avoided with a big massive drive, and can damage them.

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Customer reply replied 11 months ago

No, it is kept stationary. Is there a way to cancel the upload and restart with smaller chunks? The followup question to that is how do I ensure that files on OneDrive and the hard drive where they were created stay in sync?

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