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Commonly requested WP Premium Support tasks

WP Premium Support can handle numerous WordPress issues and maintenance needs. However, at times it is not always obvious which service in the catalog is best suited to address your concern. Here you will find some common issues and frequent requests, and the services best suited to help.

Note: Each service in the catalog costs only one credit from your subscription. However, the nature of a request or issue could require combining multiple services, and therefore require multiple credits.

Minor content or layout updates

When you need to make minor changes like replacing or realigning text, images, icons, etc you will typically need to make changes to your theme.

Slow Site

We have a variety of services that can help speed up a slow site. If you know what is causing the slowness, then check out the list of issues and services below to see if we can help. If you are not sure why your WordPress site is slow, then you will want to request a Performance report for WordPress first. After we know why the site is slow, we can possibly recommend additional services to speed it up.

Reconnect a WordPress site that was moved or broken

There are a number of reasons your WordPress site may need to be moved or setup again. Perhaps you attempted a manual migration and were not successful. Maybe your developer is no longer managing your WordPress site and gave you a .zip file containing a backup of your site. In situations like these, WP Premium Support can usually get your site up and running again.

The WP Premium Support service is not intended to migrate a live WordPress site from one host to another. As long as the files and database backup can be provided directly to the WP Premium Support team, then we can usually reconnect a site. Some options are uploading to the hosting account itself, or to an online file sharing site and you provide a link. Below are the services that when combined can reconnect a WordPress site.

SSL Issues

General WordPress errors

WordPress errors will often reference a plugin, theme, or core file within the error message itself. In these cases it is best to select the appropriate "troubleshoot and fix" service from the catalog.

You may encounter an issue where the cause is not immediately clear. When that occurs, select the service listed below, or select the service you think is the closest. It's more important the WP Premium Support team knows what is wrong, or what you need, than getting the service perfect.