It’s an exciting time to join the deafPLUS team as we expand and improve our Advice Line. It is the first point of contact for Deaf British Sign Language (BSL) users to get accessible advice. Its a national service, based in Birmingham. We are looking for a fantastic advice manager who will ensure we deliver quality advice and support via our video advice service, while also leading the development of the service.

To provide an Information & Advice service to deaf BSL users in the UK via the deafPLUS Advice Line over Skype and Facetime.

To deliver Information & Advice via text chat and email for deaf individuals who do not use sign language.

To develop and sustain the necessary technical aspects of the helpline service to ensure sustained delivery.

To line-manage the Advice Line advisors – to be based in Birmingham, Scotland and Northern Ireland.

If you have

A least two years relevant management experience

Vocational qualifications in providing casework support

BSL to Level 6

Understanding of social welfare advice including casework. This can be paid or unpaid work and need not have been gained in a specialist post.

deafPLUS locations

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deafPLUS is a registered medium-sized charity and company limited by guarantee working to encourage integration and equality between D/deaf and hearing people in all areas of life. We provide a range of services from Advocacy to Employment, equipment to information and advice across 7 centres around the UK. We are seeking an individual with great […]