The four perspectives of balanced scorecards: financial, customer, internal process, and innovation/learning

Applying key performance indicators (KPI)

Individual and group exercises building to the creation of a 15 year master plan for the delivery of air traffic services

Who Should Attend?

This course is recommended for:

ANS providers

Civil Aviation Authorities

Certificate Awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.