FAQs

Our fees cover only labor costs and use of any necessary tools and/or software owned by us to make the repairs possible. Our fees do not cover any replacement parts, hardware and/or software. Our standard fees also do not cover data backup by us. You will be reminded to back up your data prior to the technician’s arrival. If you choose to require that we perform this service for you, an additional charge may be applied. We operate under the following eight principles that have made us successful over the years:

No assessment fees

Same rate for home and business

Unmatched customer service 7 days a week

IT expertise directly to your home or office

Highly skilled technicians that speak your language

Competitive on-site rates

An option of dealing with the same Technician every time

No fix, no fee!

Q?How long will it take to fix my computer problems?

A.

Our technicians work efficiently and get the job done fast to make sure you are back on track quickly. The length of time it takes to resolve your computer problems depends on the job at hand, although we can generally finish repairs within 24 hours. If not, you can rest assured that we will always give you a quote on how much the service is likely to cost, so that you will never be hit with any unexpected bills at the end. The majority of our repairs are done off-site, where we will strive to have it back to you the very next day and give you a conditional quote before we go ahead. We provide door-to-door pick up and drop off service. However, if we do need to take your computer away, we try to make sure the job is done within a reasonable time.

Q?Can Insation Technologies fix my computer on site?

A.

At this time, we fix computers off-site, using our door-to-door free pick up service. We will do it only with your express agreement and will strive to have it back to you in 24 hours. Our technicians always provide you with a conditional quote before undertaking any off site work. If you require your computer to be fixed on site, please give us a call at +1 508 247 7200.

Q?Can you explain things to me in terms that I can understand?

A.

All of our technicians are trained in customer service. They will speak to you politely and clearly in plain English to make sure that you fully understand the problems and our proposed solutions without having to deal with mind boggling computer jargon. It is essential for us that you, as a customer, are always informed of the next step in the process and are able to make your decisions with confidence. Call +1 508 247 7200 to find out for yourself.

Q?Where does Insation Technologies operate?

A.

We operate right on the border of Massachusetts and Connecticut. We service as far west as Springfield and as far east as Boston.

Q?Is Insation Technologies available for home and business support?

A.

Whether you are a home user or a small/medium business we are here to help. We charge the same rates for home or business and offer the same no fix, no fee guarantee. We can be reached at +1 508 247 7200.

Q?What days does Insation Technologies work and how long will they take to arrive?

A.

The best thing about Insation Technologies is that we manage a network of skilled technicians available across the Massachusetts, Connecticut and Rhode Island areas Monday-Saturday. Our technicians can generally be with you within a couple of hours. We also offer after hours emergency computer assistance by our duty technicians – where additional charges will apply.

Q?What should I do if my computer crashes?

A.

If your computer crashes, will not start or you get the infamous ‘blue screen of death’, then the more you try to turn it on or ‘fix’ it, the worse you may make the problem. The best thing to do in this situation is to take a deep breath, step away from the computer and call in a specialist. This is especially important if you think you may have lost some data. The more you try to fix the problem, the more you will increase the chances of your computer writing over the sector where your data is stored. If this happens, your data may not be able to be retrieved. Whoever you call to help you, make sure they have experience and a good reputation in the industry. Insation Technologies’ technicians are trained to handle any problem that can occur in a home or business setting. We are available 6 days a week and operate under a no fix, no fee guarantee.

Q?What kind of computer services does Insation Technologies provide?

A.

We can help you with:

Computer Repairs

Computer Maintenance

Data Backup and Recovery

Computer Upgrades

Checking Buying a New Computer

Exchange Server set up

Email

Computer Training and User Assistance

Virus Removal and Protection upgrades

Firewall and Security

Computer Networking

Wireless Networking

IT Consulting and Training

All of your Small Business Computer Support needs

Q?What if my computer needs to have a Windows operating system reinstalled? What do I need to know and what steps can I take to prepare for this?

A.

In some cases, a complete format of the hard drive and re-installation of the operating system may be required. You will be reminded to back up your computer before the arrival of the technician. If you choose to have us provide you with the data backup service, additional charges may apply. To prepare for our visit, please gather all of the CD’s or installation disks that came with your computer. If you cannot provide the licensed software for your system, we will assist you in purchasing a copy at the lowest possible cost. You will also want to make a list of where important data files are stored so we can perform a data backup for you faster.

Q?Does Insation Technologies sell computer systems or parts?

A.

Absolutely! We do much more than computer repairs; we can also supply desktop computers, laptops, computer accessories, servers and more utilizing our many reliable vendors.

Q?What kinds of computers does Insation Technologies service?

A.

We service and support Windows-based computers, and Windows server environments. Our technicians are trained to handle anything your computer may choose to throw at them. Please check out our Services page for more information on our services. We can also provide technicians, through our reliable partners, to support Linux, and Apple systems.

Q?How do I pay?

A.

We accept cash, check, or credit card – MasterCard, Visa, and American Express. The payment is always completed onsite and not over the phone or Internet to guarantee your complete security.

Q?Does Insation Technologies perform onsite computer services?

A.

Yes, our Technicians will come to you if needed. We do our computer repairs or maintenance work onsite at your home, office or business 6 days a week. We also provide remote assistance when possible.

Q?Who are our clients?

A.

We focus on residential users, home-based businesses and small businesses. We pride ourselves on personal and professional services that are tailored to customer needs. Our business clients include some of the well known hospitality, real estate, trades, legal, accountancy, and website development businesses in Massachusetts, Connecticut, and Rhode Island. Our individual clients are everywhere, perhaps, your neighbor or friend is one of them.

Q?What kind of computer services does Insation Technologies offer?

A.

We provide expert onsite computer help, repairs and services 6 days a week. Our computer services cover just about any type of computer support you may need. Our services include hardware and software computer repairs, system security solutions, wireless and wired networking, data backup and recovery solutions, and virus/spyware prevention and removal. If you need it done, Insation Technologies can do it for you!

Q?Do you guarantee your services?

A.

At Insation Technologies, we take great pride in our work and our personal service. We are so confident in our technicians’ ability that our services come with a Customer Service Guarantee, which means that if we cannot fix it, then you do not pay. If we fix any software or operating system issues on your computer and something that is directly related to our work does go wrong, we will fix it for you for no extra charge if the repeat problem occurs within 30 days. For any further information on our Customer Service Guarantee please see our Terms and Conditions or call +1 508 247 7200.

Q?Why should I choose Insation Technologies?

A.

Insation Technologies is one of the area’s leading providers of computer repairs and IT services. We have an experienced network of technicians available to support projects of any size, from personal IT services in your home to small businesses. Our highly trained technicians are available for onsite assistance for all of your IT needs. Whether it is data backup, virus removal or installation of a complex terminal server, we can help. Our Techs are friendly, efficient and committed to excellent customer service.

The Insation Technologies network extends right across the Massachusetts, Connecticut, and Rhode Island area meaning that one of our experienced Techs can be dispatched to your rescue at the click of a button. Our significant investment in technology makes our booking system quick and simple for you to use. You can book a technician online or with just one phone call.

Our IT technicians are skilled at resolving all home and business IT problems. They are hired on the basis of their extensive industry experience, advanced knowledge of IT products, proven ability to stay up-to-date with the latest technological developments and their positive attitude.

Q?Can Insation Technologies help me with buying a computer or other hardware?

A.

If you are shopping for a new PC or Mac and are overwhelmed by the choices, it also pays to consult an IT expert to help you find the perfect computer for your home or business needs … and at the best possible price. We will help you cut through the technical jargon and explain important information in plain English.

Insation Technologies has a reputation for being the IT team that will always find the solution that is right for you or your business, not the solution that simply suits us. Our customer service guarantee is honest and unbiased IT advice at all times. If you do decide to buy a new computer, Insation Technologies will make it simple and painless. We can either visit your home or business for a consultation, or take you shopping to get all the hardware and software you need. You can also have us set up your new computer so, that your email is up and running, your backup is sorted, your printer is hooked up and you are ready to get started.

Q?Do you provide software and hardware?

A.

We can source and install any software and hardware that you might require. We order on an individual basis – specifically for your needs. Our extensive industry networks and a long-standing relationship with reputable suppliers will generally ensure that you will not need to wait long.

Q?How do I prevent data loss?

A.

It pays to do something about data loss before it occurs rather than waiting until problems actually arise. It is much easier to backup your computer than it is to retrieve lost information! We are committed to ensuring that our clients backup their data and we can show you a number of solutions to make this a simple, automated process. So, do not wait until it is too late – call us today and we will put systems in place to avert a data loss crisis.