Re: Atelier Lydie & Suelle Nintendo Switch Pre-Order Bonus DLC

Any verbiage in the Switch listing on BestBuy.com indicating that a bonus would be provided would have been in error, as we have not, and are not expecting to receive codes for the vendor for the Switch version of this title. I sincerely apologize for the disappointment, but we’ll not be able to provide you with this bonus for the Switch version of this title.

Regards,

Michael|Social Media Specialist | Best Buy® Corporate Give Kudos if you like this post or Accept as Solution if it answers your query!

Re: Atelier Lydie & Suelle Nintendo Switch Pre-Order Bonus DLC

Why don't you put up an official apology on the product page? Why did best buy just choose to erase the description? We have the proof and have shown it. You owe some form of compensation to everyone that preordered this title. Not a weak apology. This is false advertisement and is illegal.

Not only that, but as a representative of best buy, you passed the blame to your customers when you claimed "confusion regarding some pre-order bonuses, which I’ll be happy to clear up for you". At least one other person besides myself provided you with the proof mentioned above.

Re: Atelier Lydie & Suelle Nintendo Switch Pre-Order Bonus DLC

@stullz providing compensation for this misstated offer is not something we’ll be doing. That said, please see the “Information on Our Site” section of the BestBuy.com Terms and Conditions, which you agreed to by using any Best Buy Property and its related services, products, and software.

Regards,

Michael|Social Media Specialist | Best Buy® Corporate Give Kudos if you like this post or Accept as Solution if it answers your query!

Re: Atelier Lydie & Suelle Nintendo Switch Pre-Order Bonus DLC

"We will make reasonable efforts" (from your terms of service.) I have seen no evidence from you to rectify the situation or provide any proof that you and Best Buy took any steps to make the terms of sale accurate. In fact, you actively tried to erase them. Another support agent has claimed to me that "Best Buy did not provide any information to our online website" before quoting back the updated description.

Again this is false advertisement and illegal. "State and federal laws are in place to protect consumers from false or misleading advertising. These laws make deceptive claims illegal. No business may make false, misleading, or deceptive claims about a product "

As mentioned above you have not proven by any measure a "reasonable effort" (your terms of service). Had you/Best Buy simply apologised at the beginning and placed a retraction on the official product page, that an offer was made in error, we would not be having this discussion. Instead you personally shifted blame (see previous posts for the quote) and then Best Buy tried to erase the mistake instead of updating the page to acknoledge the issue. A simple retraction would have gone a long way.

Re: Atelier Lydie & Suelle Nintendo Switch Pre-Order Bonus DLC

I've called customer support a couple times about this very same issue and it seems like no one at the call center is actually aware of this problem, as I just got tossed around back and forth for a while until I was ultimately told codes couldn't be provided for the Switch platform.

I'm imagining that this was due to a breakdown in communication and clarity, but it was kind of frustrating to not be able to get the information of, "Our vendor simply didn't give them to us." I was told to check my packaging (which had already been thrown away) for the code slip as I quite obviously missed it. I could've avoided digging through trash if I was just told the vendor failed in a very simple duty.

Sad thing is, had I known the DLC wasn't available on the Switch platform through Best Buy (which I had no way of knowing it was not since the website clearly showed it was available), I'd have just purchased the game digitally instead. Not like that's an option now, though, because I don't believe I can even return the game.

Re: Atelier Lydie & Suelle Nintendo Switch Pre-Order Bonus DLC

As @stullz has stated, the best way to ensure that you receive the promised pre-order DLC for Atelier Lydie & Suelle is to contact Koeitecmo directly via the support page. Here is the url for the support page: Koeitecmo Support. Just tell them the situation that Best Buy failed to provide a pre-order DLC code as well as attach proof of pre-order (i.e. screenshot of pre-order). From there they will verify the situation and, if approved, will provide a the DLC code. NOTE: make sure to tell them the version of the game. Hope this remedies everything.