“Enterprises want to implement omnichannel capabilities as they consolidate contact centers,” said Ashu Roy, eGain CEO. “Together, we will help clients take the effort out of omnichannel. The combination gives us increased scale and creates new opportunities to accelerate growth.”

“We are pleased to join the eGain team and see strong synergies in our combined voice and digital platform,” said Rex Dorricott, Exony CEO. “Moreover, both eGain and Exony are successful SolutionsPlus™ partners of Cisco. Working as one, we will deliver even more innovative solutions to the Cisco ecosystem.”

Pursuant to the terms of the share purchase agreement, eGain will acquire Exony for a purchase price of approximately $16.1 million, consisting of approximately $8 million payable in cash and $8 million payable through the issuance of approximately 1,209,000 shares of eGain common stock (valued on a 30-day trading average prior to the agreement date). The purchase price is subject to adjustment based on Exony’s working capital at the closing. The transaction is expected to close within one week. The cash portion of the transaction will be funded from eGain’s existing cash and its available credit facility. Exony generated revenue of approximately $15 million* in its fiscal year ended September 30, 2013. eGain intends to provide further details with the release of its fiscal 2014 financial results on September 3, 2014.

*Note: Since Exony is a private UK company the revenue number has not been audited in accordance with US GAAP.

About eGain

eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in a multichannel world. To find out more about eGain software, visit http://www.egain.com/products/.

Headquartered in Sunnyvale, California, eGain has operating presence in North America, EMEA, and APAC. To learn more about us, visit www.eGain.com or call our offices: +1-800-821-4358 (USA), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).

Note: eGain is a registered trademark, and the other eGain product and service names appearing in this release are trademarks or service marks, of eGain. All other company names and products are trademarks or registered trademarks of their respective companies.

About Exony

Exony is a world leader in helping enterprises use their customer contact and call center resources to better improve customer experience, reduce churn and increase revenue while aggressively managing productivity. The company delivers advanced analytics and management software aimed at reducing customer effort and contact center performance. Exony helps organizations to move away from legacy contact center infrastructure to consolidated cloud environments. Freeing them up to focus on what matters: greater productivity, a better customer experience, and growing business revenue.

Headquartered in Newbury, UK, Exony has operating presence in North America, EMEA, and APAC. To learn more about us, visit www.exony.com or call the company’s offices: +1- 617-854-7486 (US), +44-(0)-1635-271555 (EMEA)

Cautionary Note Regarding Forward-Looking Statements. This press release contains forward-looking statements, including, among other matters, statements about the expected benefits of the Company’s pending acquisition of Exony, statements about the Company’s market opportunities and statements pertaining to the partnership with Cisco. The achievement or success of the matters covered by such forward-looking statements involves risks, uncertainties and assumptions. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, eGain’s results could differ materially from the results expressed or implied by the forward-looking statements we make. The risks and uncertainties referred to above include, but are not limited to, (i) the failure or inability to consummate the acquisition, effects of the acquisition on the Company’s financial results, the potential inability to successfully operate or integrate Exony’s business, including the potential inability to retain customers, vendors or key employees; (ii) the effect of the announcement of the acquisition on the Company’s and Exony’s respective businesses, including the possibility that the announcement may result in delays in customers’ purchases of products or services; (iii) risks related to the Company’s reliance on a relatively small number of customers for a substantial portion of its revenue and our ability to develop and expand strategic and third party distribution channels; (iv) economic and industry conditions in regions in which Company does business; fluctuations in rates of exchange between the U.S. dollar and the currencies of other countries in which eGain and Exony do business; (v) capital expenditure requirements and the Company’s ability to access capital; and (vi) other risks detailed from time to time in eGain’s filings with the Securities and Exchange Commission, including eGain’s annual report on Form 10-K filed on September 23, 2013, and eGain’s quarterly reports on Form 10-Q, which are available on the Securities and Exchange Commission’s Web site at www.sec.gov. These forward-looking statements are based on current expectations and speak only as of the date hereof. The Company assumes no obligation to update these forward-looking statements.

Knowledge Management

Web Self-Service

One size doesn't fit all in web self-service! The same approach to self-service will not work for every type of customer, every type of inquiry, or every stage of the customer life cycle.
eGain SelfService enables organizations to provide distinctive, productive, and brand-aligned self-service experiences that enable breakthrough improvements in customer self-service effectiveness and adoption, while allowing seamless, context-aware escalations to live customer service or sales agents.

Video Chat, Text Chat, Cobrowsing

Are you looking for efficient ways of providing better experiences to your website visitors? Studies show that chat and cobrowsing are the most effective channels for engaging, selling to, and serving online customers. Reach out to customers, proactively or reactively, right when they need help and avoid abandoned shopping carts and half-filled forms. Offer distinctive mobile customer service.

Artificial Intelligence for Customer Service

The business benefits of Artificial Intelligence in customer engagement are real and game-changing. eGain uses AI technology-enabled reasoning capability to guide customers, contact center advisors, and field experts to the right answers, diagnosis, and process. This capability improves first contact resolution, customer satisfaction, agent confidence and productivity, and reduces truck rolls saving millions for the business.