Job Snapshot

Job Description

The Automotive Sales BDC Representative monitors follow up with potential customer leads received via internet, phone, and visits to the dealership. This position is classified as non-exempt from applicable wage and hour laws. Following is a list of certain minimum required duties, responsibilities and qualifications associated with the position, subject to applicable law. This list is not all inclusive and may be amended or supplemented as business needs dictate.

Job Duties and Responsibilities:

Responsible for managing all incoming internet and phone leads via the CRM tool

Prospects for potential customers on a daily basis

Responsible for setting, confirming, and following up with customer appointments

Maintains consistent rapport with previously sold customers

Responds to email inquiries in a professional, and well-spoken manner

Responsible for determining each customer's vehicle needs by active listening

Follows BDC scripts and guidelines on calls and e-mails

Maintains quota of outbound calls/day and emails/day as set forth by management

Attends sales meetings and training sessions as needed

Performs surveys with customers

Follows Safeguards Rules and company safety procedures and policies

Job Requirements

Job Qualifications:

Subject to applicable law, individuals employed in this position must demonstrate the following qualifications and competencies. This list is not all --inclusive and maybe amended or supplemented as business needs dictate.

Individuals employed in this position must be able to stand, sit and mobilize through various dealership work areas (sometimes for extended periods) in connection with their sales and customer and customer service duties

Individuals employed in this position must display excellent customer service skills, including without limitation: Managing difficult or challenging customer situations; responding promptly to customer needs; soliciting customer feedback to improve service; responding to requests for service and assistance; meeting commitments to customers and management

Individuals employed in this position must have excellent interpersonal communication skills; cultural sensitivity and demonstrates ability to work with diverse people groups

Individuals employed in this position must have excellent verbal and written communication skills, including the ability to effectively present information and respond to questions and management

Individuals employed in this position must be able to read, and generally analyze and interpret relevant business periodical, professional journals, technical procedures and/or government regulations and write reports and general business correspondence

Individuals employed in this position must have excellent organizational skills and attention to detail

Individuals employed in this position must be able to establish rapport and build relationships with customers

Individuals employed in this position must demonstrate sufficient computer literacy

Individuals employed in this position must possess a positive attitude and commitment to adhere to and administer company policies, procedures and standards

Individuals employed in this position must have required factory certifications