Capitalize on pre-sales opportunities

Staffing a retail presence with caring, helpful and empathetic brand ambassadors is proven to generate significantly more sales—and the same is true for a digital presence. Businesses who use BoldChat's live chat software on their websites or mobile applications see increases in conversions, cart size and customer satisfaction.

Deliver brilliant post-sales customer service

Deploying BoldChat immediately takes the pressure off of traditional customer support channels and increases efficiencies in your technical and customer service teams. Simple issues that would normally require a customer to email or call your business can now be resolved in real-time via the web. BoldChat customers have been able to reduce support costs by up to 80%, while significantly improving customer satisfaction. It's no wonder 79% of customers prefer engaging with companies via live chat for instant resolution.

Trusted by thousands of happy customers

North Face uses BoldChat to increase website chat volume by 23% during the holiday season.

The customer is at the heart of everything The North Face does, so when it came to implementing live chat on their website, their goal was to establish an online communication channel that would truly enhance the customer experience for their website visitors. With this in mind, The North Face customer service team tested several live chat software providers, putting them through a rigorous process that included information gathering and multiple demos with a team of 12 customer service representatives.

Improving communication with BoldChat's multi-channel capabilities.

Vornado prides itself on engaging customers through social media and has a knack for finding unique ways to reach consumers. Tweet about your love for a Vornado product and you're likely to get a well-timed, sometimes comedic reply, thanking you for the love. A comment on their Facebook page may start a forum-style discussion with other Vornado consumers or staff themselves. These consumer interactions are important to the Vornado brand, so including BoldChat's live chat software on their website was a natural extension.

Enabling Abt Electronics to extend their fanatical devotion to quality service online.

Abt Electronics, America's largest single-store consumer electronics and appliance retailer, has grown its bounds with a hugely successful online retail business. This success has been fueled by a relentless focus on customer experience. A recent Chicago Tribune article stated, "Abt's keys to success are the family's almost fanatical devotion to quality service..." This continuing need to provide the best customer experience is what led them to invest in BoldChat's live chat software.