CVS Complaints Continued... (Page 1)

408+ reviews added so far. Upset? Call CVS corporate: 401-765-1500

robert edwards from Media, PA

Oct 07, 2016

40

I would like to file a complaint against jim rose the manager of the cvs store in aston. He is totally insensitive to senior citizens who are handicapped. I am a 74 year old male with acute arthritis in my back and knees. I was waiting at the register to be checked out with my purchases-jim rose was letting people go ahead of me in line even though I was there first-when I complained he said I wasn't in line. There is no sign that indicates. I complained and he gave me a very rude answer and an even worse attitude-this man may think he is overworked and understaffed but that is not my problem. I am the customer-he needs some customer service training and some handicapped sensitivity training before you store is in violation of the federal laws concerning treatment of the elderly and the handicapped.

Mary white from Baltimore, MD

Sep 22, 2016

40

My complaint is how I was treated in filling a prescription for my sister after she had knee surgery. How the pharmacist was not willing to fill the prescription based on what type of medication it was also where the doctor signature on the prescription paper was signed on the top and bottom by the doctor near the box location. I was told by the pharmacist the reason the pharmacist did not fill the prescription. I said to the pharmacist could you call the doctor because my sister just had knee surgery and I'm her care giver and we are two hours from her home.

She told me no she couldn't and then said the prescription is now void for my sister Beverly Dollard-Mack in the system whom was there with myself Mary White. This interaction happen on September 19, 2016 time between 8:00 - 8:15 pm. The address Cvs pharmacy, 1545 Pulaski Hwy, Bear, De 19701. This should have not happen to anyone.

Patricia Radford from Tampa, FL

Sep 16, 2016

20

Was refused and told their computer system is locked out of Goodrx discount program. Contacted Goodrx and they claim CVS still accepting discount from their program. I love this pharmacy and its staff on 6295 W. Waters Ave., Tampa, Fl. They have always been so helpful to me and I wish more businesses had this staff. But now I don't know if you do accept Goodrx or not. Could you let me know Please by e-mail?

Tamaryn Smith from Orlando, FL

Sep 06, 2016

20

I am a long standing customer of cvs, I love the store but unfortunately the pharmacy is shocking! I have had countless occasions where my prescriptions have not been ready when i had flu and not feeling well and i have never complained but last week i went in with my boyfriend who just had shoulder surgery and was in an extreme amount of pain, he needed his painkillers and they said they would only be ready in 2 hours! I had to drive that night and fetch them, we called in the second order a week later and was told they would be ready at 5 pm, drove there, not ready.

They said a 30 minute wait. We were going to get a flu shot at the minute clinic and the walk in wait was 1 hour 30 min! We drove home and now have to wait until the order is ready! I understand the pharmacy is busy! But something needs to be sorted out, the cvs was on the corner of federal and se 17th street.

walter dean from Irvington, NY

Aug 30, 2016

20

I live at 642 Locust St Mt. Vernon NY apt. #3G. CVS Pharmacy called me and left Messages that I had medication to be picked up. I went to pick up my medication and parked in the parking lot but, before I went into the CVS. I went to a Store across the street . When I came back There was a boot on my car wheel. A man came to me and said that I was Illegally parked in the lot and I would have to pay $45.00 to get the boot off I explained to him that I was a customer of CVS and I was there to pick up my medication.

He said that It does on matter. I paid him to release my car But, I could not get my Medication. The time that I was away from my car was about 15 to 20 mins. He told me that when he saw me left the parking lot he booted my car. I explained this to the Manager of the store but he said that, the man told him not to get involved.

Teresa Thome from Elizabethtown, PA

Aug 20, 2016

40

I received a coupon for a free gift when I purchased a certain amount. When I tried to order online, I could not complete my order - some orders would not go to my in basket. A message instructed me to call the CVS customer service 1-800 number. I had to wait 15 minutes. The CVS contact person said there were 3 different coupons. She was obviously unfamiliar with the specifics. I got so frustrated walking her through the order and discounts without a resolution, I decided not to complete the order. Why should I work so hard to give CVS my money - they should have been paying me! I filed a complaint requesting a better, efficient offer- have heard nothing. Not the way to keep a long term, loyal customer.

Tamera Mackson from Corona, CA

Aug 11, 2016

40

I had two bad experiences with the corona pharmacy on magnolia located in corona. This time it was the pharmacy technician by the name of "John". I decided to relocate to another pharmacy, he stated to me that I was inconsiderate of the fact that they went out of their way to refill my prescription, and that I was being rude. I'm very upset by this, and I will not be returning to this pharmacy. I will also be reporting this to the CVS corporate office. There wasn't anything at all done, that I put in the first compliant about how rude "Elmer" was when he totally ignored me standing in line for a good five minutes, and there probably won't be anything done about this compliant either, I also contacted IEHP in regards to this matter, as well as Medicare.

Elizabeth Brooks from Washington, DC

Jul 22, 2016

40

I lost my CVS Card and have been trying for months to get a new one. Last week when I was purchasing something and tried to use my phone number but it didn't work. I contacted the online contact email and have been getting the runaround since. I have not been able to use the cash you send me or the 30% off coupons. They tell me they have not heard of me. This is one of the several messages they have sent me. I have sent them my and my husbands email addresses, addresses and phone number for us for the last 20 years. They still never heard of me. I would appreciate it if you would help me with this problem. Thank you

Dear Mrs. Brooks: Thank you for taking the time to contact CVS/Pharmacy. I have reviewed your email and find that I need additional information to fully assist you. Please provide the following information: The email addresses and phone numbers provided do not pull up an account. Is there perhaps an old mailing address? There are a few Elizabeth Brooks in Florida. Once I receive your reply I will be able to complete the work and send you my response.
We appreciate your business and look forward to serving you again in the future.

JB Ross from Gilbert, AZ

Jul 12, 2016

40

I when into your store on Friday to purchase some VSL #3 for my wife. The pharmacy said they were out and would order some and that I could pick it up on Sat evening. Sat evening I when in to pick it up, no VSL. The Lady told me they would order it and it would be in Monday afternoon. I when Monday afternoon to pick it up, no VSL.

My wife talk to the pharmacy department again and they said they would order it and it would be ready Monday afternoon. Monday afternoon my wife called first this time to ensure the DSL was in, it was. I when to pick it up at the drive through window. The tech at the window told me that I could not pick it up at the window, that I had to park and come in the store. I parked, when in the store and guess what.

I had to go to the pharmacy counter 3 feet from the drive through window and ask for them to provide with the DSL. They got it out of cold storage next to the window and carried it past the window to the counter and I paid and left. If I had operated my business like this before I retired, I would not have had a business to retire from. I haven't decided what I'm going to do in the future, but I will not recommend your pharmacy to anyone else in the future.

kennith tackett from Tucson, AZ

Jul 03, 2016

40

June 30th 2016 Tucson AZ. CVS Pharmacy (7901 East Golf Links Road, Tucson, AZ 85730). I was sentenced, a long time customer to 72 hours of stress,withdrawals and pain by CVS not filling and refusing to fill prescription even with my doctors approval that was called in for my prescription on June 30th 2016. On 06/27/16. I call My Doctor they say never heard from pharmacy they in turn call pharmacy to OK prescription.

On 06/30/2016 pharmacy calls me tells me they cannot fill my prescription until 07/03/2016 because I should have 2 more pills from my last prescription left ( last scrip was for 90 days and the dosage is very small). I tell her that I did not empty the bottle and count them when I got the script they must have shorted me two pills. I asked what am I suppose to do for the next 72 hours before I will have a pill to take on Sunday night at 9:30 the time that I take my one pill each night the pill makes my mind slow down and then I am able to sleep.( I am 65 years old, have never abused or used any kind of drugs. Her reply was you are missing 2 pills she cannot refill till Sunday July the 3rd its my Problem not hers.

She made me feel like I took the two pills stood on the corner and sold them like a drug dealer, I believe they shorted me the 2 pills. On Thursday night I took my last pill By Friday night 9:30 pm it had been 24 hours since my last pill. With no pill to take I was on my way to many hours without sleep. By Saturday afternoon I was tired cant sleep and withdrawals were starting to happen my body hurt, my head everywhere hurt. Without sleep I could not eat like I do in my regular routine I tried but diarrhea started and I started to o really feel deprived and confused with where I was and what I was doing.

By Saturday evening at 9:30 and looking at a long night ahead I found some over the counter sleeping pills and decided I had no choice but to try them along with a muscle relaxer(it did not work just made things worse). It is now Sunday Morning 07/03/2016 and I am still awake and am still 12 hours away from 9:30 pm when I can take my next pill and hopefully get to go to sleep, providing the Pharmacy has them ready. Monday is July the 4th our 45th wedding anniversary. I hope by then I am feeling better, we canceled our trip to Vegas and will be staying home.

Today if I get my prescription filled I will ask them to open them and count each pill so I know I wont have to go through this again. eMy plans on Wednesday my Doctor will b back in her office and I will try and make an appointment with her to make sure I am OK with the stress which I am suppose to avoids at all cost I do not want to take the chance of a possible stoke happening again, Then I plan to contact an attorney and see if I have any grounds to make this big pharmacy that play God with peoples lives pay for the pain I have gone through in the last 72 hours. I will be giving a copy of this letter to the manager of the pharmacy today and will email a copy to the corporate office, Better Business Office, and posting this on social media.(Face book. Twitter. ect.) I strongly recommend to all my senior citizen friends to avoid using CVS. They only care about your money not their customers. Ok just got call from CVS 10:am Sunday morning saying my prescription can not be filled until July 31st. Went there pissed they filled the prescription.

I had them count the pills. For 25 years I was an entertainer and well know personality I told the young lady I will be contacting the news stations, newspapers, ect so that this story would go out nationwide and local as much as I can make it happen. I set here dazed that this large company would treat a long time customer in this manner. Whoever it was that talked to me on Thursday should be released of her duty, your company is here to serve me and the public not to play God with my life or anyone else. I will never use CVS again and will never recommend them to anyone, I will make a point to alert everyone awful way you treat your customers.

Sharon Watkinson from Riverside, CT

May 31, 2016

40

My husband and I went into the cvs pharmacy this weekend (memorial d weekend) the coupon that I had they said was denied but we never used it! The girl at the counter said she would need a manager so I said o.k. When the manager arrived (named Andres) started giving me a hard time said he wouldn't honor it I said I was going to complain to the corporate office and then his manager came down and gave it to us after Andre the manager embarrassed us in front of a crowd of people! He then tried to embarrass us further by trying to scold us in front of these people by trying to pull us aside to make himself look better. With no apology! We spend alot of money there and normally lately go with no problem. This guys profile its not worthy of cvs manager.

Bruce Barber from Windsor Mill, MD

Apr 08, 2016

20

Doctor faxed a prescription on April 6, 2016. They have that it was received successfully. Pharmacy said they did not receive it. On the 7th doctors office called three times and waited for the pharmacist for over 15 minutes each time without success. On the 8th. Doctors office called several times with an extensive wait. Finally got through and them I am informed after stopping three times that it will take 5 days to get the medication in. This is garbage. Had the personnel done their job I should have this medication in hand. I am sure this is due to cost cutting measures and the only one who suffers is the customer. Have used the maple ave Vienna va store for over 30 years. You are going to force me to one of your competitors

Glenn Santiago from Mililani Town, HI

Mar 08, 2016

20

My wife and I pick up our medicine from Long Drugs in Mililani. I've notice that they only give half our prescription of our Metformin. Doctor prescription is Metformin HCL 1000 mg twice a day for 90 days, but we only received only 90 pills per refill, which should of been 180 pills. This makes us go back to the store in a month and a half to fill the other half which is not what the doctor order. This also shorten our refill period and we have to call the doctor for an extension of our prescription. God know if we are paying the right amount for half an order for a month and a half. Please look into this matter, as a customer this is not acceptable.

Jna Crommen from Kingsport, TN

Feb 24, 2016

20

I'm done with CVS. I have had quite a few customer service issues and concerns with filling prescriptions (rude pharmacists, not giving me proper information on refill options or wait times) in the past at the CVS pharmacy on Hazard Avenue n Enfield, which I brushed off as your Staff being busy and tired after a long day, just like me, but what I experienced today beats all. My wife has progressive MS, so she gets many medicines prescribed, including a monthly prescription for Vicodin (300/7.5) for pain management, a controlled substance which I have to pick it up at the neurologist Dr office 45 min away. Today I dropped of a new one, but apparently Dr Krinsky had written over the '300' nr on the strength a few times for some reason.

I was told (after some discussion back and forward) by the pharmacist Tom who was rude and come over with an attitude form the beginning when I asked to talk to the pharmacist, that he would not fill that because it as it was a controlled substance and could cost him his license and the Dr who prescribed it should know better. I told him I would understand that position if this medication and strength was never filled for my wife before, but it has been many times monthly at that Pharmacy, but he did not want to even check that.

Nor did he offer to call the Dr office to confirm the next day (which I have been offered by pharmacies before if there was a concern about a prescription on a controlled substance, that I can understand). In the end he literally threw the prescription back at me and told me I had to get a new one. Strangely enough, after this I went to the Rite Aid down the road and I got this same prescription filled with no questions asked.

Consequently I've had enough of CVS now, and will transfer all prescriptions for my wife to Ride aid as soon as I can, I have never been treated this rude as a customer. I guess CVS has enough customers so the can treat them like this and lose a few.

nightsprite46@yahoo.com from Abilene, TX

Feb 16, 2016

20

I cringed when i found out I had to get my medication from cvs. I was right to feel so. I was suppose to get my medication yesterday. I called and even made sure of it because I knew of cvs reputation. Guess what! Not there! Maybe, I hope tomorrow evening. So now I will have been 2 days without my meds! But hay at least I don't have to worry about tobacco! I don't smoke but they are so worried about it I just wished they worried about me not getting my medication as much.

Karilyn Wood from Bettendorf, IA

Feb 16, 2016

20

I have been a CVS pharmacy customer for years at the Bettendorf, Iowa store and have never had any problems or complaints until today when I stopped in to check on information about a medicare drug plan. The female person that helped me was very rude and acted like she did not have the time or even wanted to answer my questions. Therefore I am switching to Walgreens today. Seems there has been a big turnover in employees there, Wyndell who had been with your company for years was always so very friendly, helpful and kind unlike the one I had to deal with today. You lost a great pharmacist when he left and also lost a loyal CVS customer!. In return you gained a very rude unprofessional employee.

Charles Brousseau from San Carlos, CA

Feb 16, 2016

40

ON or about 6/15 - 6/23/2015 CVS submitted a prescription request to Anthem for 3 prescribed medications. At that time Cigna was in the health care provider. On or about 12/20/2015 I received a letter from Anthem that an amount of $112.83 WAS DUE. I have received about 75 dollars from Cigna leaving a balance owed to me of about 36 dollars. I believe that CVS should pay the remainder balance. I can submit supporting documentation.

Marc J. Espieg from East Brunswick, NJ

Feb 08, 2016

20

At the CVS Pharmacy on 330 Rues Lane East Brunswick, NJ 08816 I called in for 2 of my medications on the telephone 1. Escitalopram 10MG and Lexapro 200MG. When I called for my medication that I knew for sure Mercaptopurine 50MG I called first to see if the Esc. 10MG and Lexapro was ready for pick-up also knowing that it might not be ready for a few days. When I asked the question on the telephone the woman who sounded like she had a Asian-Indian accent said that the psychiatrist did not electronically order the prescription for me. I knew that she was wrong beyond a shodow of a doubt because on January 27, 2016 the psychiatrist also called in a prescription for Lamotrigine 100MG and handed me a hard copy prescription for Xanax.

I called my psychiatrist prior to going to CVS to verify that my psychiatrist sent in the prescriptions electronically and the office staff verified that he did send them in on January 27, 2016. I went to the aforementioned CVS to show them the other prescriptions requested for my on the 27th and still the debated the medications that I was requesting. Finally after me calling my doctors office the pharmacist began to work harder to find my prescriptions in the computer and after 2 minutes she found them informing me that I can pick them up in 2 days. I was spoken to very condescending on the phone and again in person before calling my physician which motivated the pharmacist to do her job and locate the prescriptions after aggravating me causing a rise in my blood pressure and inconveniencing my doctor who is very contentment with ordering my medication.

This is not the first or worst experience that I had at the Rues Lane East Brunswick, NJ CVS but I am tired of it as I spend a lot of money there on my numerous medications. I don't have any names however, noone there has ever respected me like a loyal customer hence I may leave the pharmacy even though it is the most convenient to my home. Terrible pharmacy for professional service.

Clark Veals from Victorville, CA

Feb 04, 2016

60

This date, prescription due which was originally submitted in February. This particular medication, as well as 4 others began getting filled once a month for well over 18 months. These are pain killers, muscle relaxers and nerve medications, that an orthopedic physician in the State of California has prescribed for a back injury and subsequent botched surgery by another doctor. Presently, continued diagnosis by other specialist and my doctor, in reference to the best ways to proceed (ie. Another surgery, possible medtronic implant simulator, physical rehabilitation, etc.) are done in conference at the monthly appointment that I am scheduled for.

Each month, I have a needle stuck into my spine (Thoracic) to attempt at any relief from the constant and debilitating pain that I endure daily. Yet, I make good on my agreement to maintain a singular pharmacy. In fact attending physician, per agreement entered into, requests that prescriptions be filled at the same store each time, hence the perfect attendance at your #9644 store.

Unfortunately, I am told that your store policy dictates that a 30 day supply of pain medication can only be filled on the 31st day. Compounding this is, the utterly pathetic supply requisitioning and procurement observed at this pharmacy. As stated, I see doctor monthly, and upon leaving appointment, the prescription is submitted at CVS on my way home. Yet, in the past at least 9 of the past 12 months, on the aforementioned 31st day when prescriptions due to be filled, it is found that amazingly the medication is not in stock. Again, I have to remain at this particular pharmacy, moreover, I have substantial pain that does not alleviate because a stated professional cannot acquire the understanding to order this medication on time.

I do not request the medication prior to the 31st day, even though my insurance allows for filling 48 hours prior to the end date from the previous. Yet, because your pharmacy staff offer that they know more than my attending physician, I am subjected to excruciating pain until they " feel like" processing it. I do not accept that each month, on the date that I awake with no medication (I am diligent about following the times in which I take the medication) that miraculously it is out of stock. To understand this better, either the person who orders the medication is a failure at their job or the staff are just busybodies who want to dictate and play with someone's well being.

On this date, I was actually told that "I need to save some pills during month because they might not have in stock." In addition, I was accused of being an addict. This is serious, in that other people hear your inept staff slandering myself. Yes, were it not for being in the pain that I am, your pharmacist and the clerks would have received the same verbal lashing that I was given. If they feel like I have ever been scandalous in my medications, or given any reason to think that something was fraudulent or criminal, than they should call the police or my doctor...but do not pretend like I am anything but upright. Thus, I write this complaint. Your staff need to just do their job. In effect, I am being accused of being a drug addict or even a fraud.

If they ever want to come sit in an appointment with me, than lets do it. But, as it stands, medication that I take every 8 hours has to wait until sometimes 3 or 4 day later. Pathetic job performance if indeed it is a question of supply. Though, this happening almost every month to me...or is this the way business is done with all your customers who take pain medications? Why not dispense the medication the day before it is due rather than the day of...even in a perfect situation it would still leave 16 to 20 hours in which Am not taking my medication as prescribed by my doctor. One tablet every 8 hours.

Your #9644 pharmacy staff are mean and ignorant. I won't wish the pain that I live under upon them, though I wish they could feel it for a minute, I am positively sure they would shut their mouth. Very disturbed.

Gerald Landwert from Spring, TX

Dec 26, 2015

40

On 12/11/2015 i picked up my Fluoxetine HCL 40 mg prescription from Texas store #0019 filled by a female pharmacist. when i got home and removed it from the bag, it was marked "qty 90" but was in a small container. I counted the caps, knowing that there was NO WAY this container had 90 caps in it, only to find 30 caps! I immediately called the pharmacy to relate the issue. they told me to come in and pick up the remaining 60 caps. I went to the store the following day, and the pharm. tech acted like I was senile, and didn't know anything about it.

The female CVS pharmacist told her where the container was, and they gave it to me. I spoke to the female pharmacist and she huffed at me like i was the one in the wrong. I reminded her that I was aware of the "street value" of that med and that this was NOT the first time I was obviously purposely shorted on meds that are in demand on the street!(at this facility) Today, I stopped to pick up my wife's prescription, and the SAME pharmacist took my info at the drive through, told me that I would have to come in the store to get the prescription. (why the hell is the drive through open if she couldn't help me there?) the prescription in question for the fluoxetine is: 687679.

Needless to say, we are changing our source for medications immediately! I suggest someone look into this young lady's background, or at least, let her know shes losing you business.

John Asbury from Chattanooga, TN

Dec 15, 2015

40

CVS has an enormous problem with eprescriptions. I have been trying for 2 weeks to get my husband prescriptions filled. Several Drs have sent their eprescriptions 4-5 times, get a reply back that it went through yet CVS says they don't have it. I stood there yesterday after showing them the copies of the prescriptions that were eprescriptions and they had nothing. Pamela in the pharmacy called the Drs office to get the prescription for my husbands diabetic test strips. She left a message for them to call her. Later that afternoon I got a recorded message that the prescription was ready. I went over to pick it up and was told there was no prescription. I went to the DRs office got a paper prescription took it back to CVS and waited for It to be filled. As soon as these prescriptions are through, I will be changing pharmacies. I hate to as we've been CSV customers a long time. You really need to get the efile prescription line fixed.

Mike Brooks from Dallas, GA

Dec 04, 2015

20

When having to call to order a specialized formula for my son, the wait times to talk to a pharmacy person are interminable,the only Pharmacist their at that particular store is a lady named Kathy, she is the only one who seems to have enough brains to get the job done, the rest as I have to go in their seem to be bumping their gums so much its agonizing. We were only a third of a mile from the store for yrs, now we are 30miles away, but still have to use that store, because the other ones are not convenient to where we live now, in Dallas Ga, and my wife still works at a close proximity to the store, the main complaint, can`t thru to order needed meds on the phone.Sick of that piano music over and over, how about hiring a real American who speaks fluent English to man the phone. A very frustrated customer.

Ruthie Sakran from Huntington Beach, CA

Dec 02, 2015

60

Cvs in Huntington Beach on Brookhurst and Adams is extremely busy where they do not have time to answer the phone. On December 2,2015 I was on hold for more than one hour and a half. I went to the pharmacy to let them know and the person in charge said that they are extremely busy. Perhaps Cvs can hire more people for that location so they can answer the phones. It is bad enough that the person is ill and has to be holding the phone for hours or wait in the drive through for more than thirty minutes. The aggravation of waiting is worse than the illness itself. If this problem does not resolve I would have to transfer my prescriptions to another pharmacy. I also have other family members that I get the medication for including my elderly mom and my sick brother. We have been with Cvs for many years. This is a frustrating situation.

Frank from Warrenton, VA

Nov 20, 2015

20

I have been filling my prescription for 20 years at CVS and on a regular basis would get a hard time and treated like a dirt bag. I took my script to same CVS and from the same doctor every month and they refused to fill or order my medication. I am on disability and am very sick with blood diseases which prevents me from getting operations to repair my 3 ruptured disc and ligaments in both knees. I am on pain medication. I was constantly getting a very hard time unless the manager was working. She was made aware of this issue and did her best to control it.

She went on pregnancy leave and I finally had enough when they said they had to call the doctor and told me its just a recording and if they had listen to it all they had to do was press 1 for front office like I told them. They handed my scripts back to me and said can not help you. Best thing that happened to me although at the time I did not think so. Walgreens carries my medication greets me by name and are so nice. They honesty care and go out of there way to serve me. Thank you Walgreens, CVS is the worst and appear to profile and are prejudice.

Jasmine from Columbia, MD

Nov 17, 2015

20

I recently went to the cvs in Martinsburg, WV to fill a prescription. Not only were they rude but they lost my insurance card and prescription. Instead of telling me it was lost, they replaced the prescription and I of course notice my insurance card was not in my prescription bag. When informing them, they said they would call if they found it. Never received a call and when I finally called back, I was told they couldn't find it so there was nothing they could do. I found this customer service unprofessional and irresponsible especially considering it has very important information on the card.

Judy Brito from Sorrento, LA

Nov 16, 2015

60

The store I went to is 296. I dad spent 20 minutes to pick up my medicine at the pick up window. And another 15 minutes waiting for a prescription inside. The medicine was only 2.60 they only had 3 employees who act like they hate their job. All the employees who have been there longer have quit and the new ones don't know what they r doing. They also had a sign for flu shots available and there was no pharmacist there to give the shots til Monday. They also have a Minute Clinic which won't b open for 2 yrs. But there is nothing saying it is open. You have to stand in line to find out. Also the night manager is rude. I have used CVS for years and she is standing there with the clerk watching us check. I guess she thought we were stealing and everybody in there knows me. There were a total of 10 people waiting on prescriptions inside the store. Some were talking about taking their business to Walgreens.

Jane Zlata from Greenville, NC

Nov 01, 2015

40

Since CVS pharmacy started to close at six on Saturdays and Sundays it's been horrible. If your in the store is anywhere near that time close to the pharmacy, they will yell out to you we close at six come to the pharmacy before you start shopping in the store we close at six. I was actually approaching the pharmacy to pick my medicine up they didn't even let me get there yet before they yelled at me that they close at six and it was only 5:30 then. I was in the store at 5:40 one day to pick up a prescription that I called in earlier that day and there was a line of three people so I stood near the cash register next to the line that people were picking up there prescriptions so she turned and looked at me and said we close at six so please pick up your prescription before you start shopping and I said to her I know what time you close I was just retrieving a coupon out of my bag while you are still busy with a customer and plan to use it later in the store after I picked up my medicine.

One day I was on the phone with the pharmacy and spoke to her about a prescription she asked me what time to you want to pick it up I told her at 5:30 I live less than two minutes from this store well she said you need to get here before six we close and I said to her I know what time you close. One of the employees at that store told me that when the pharmacy closes nobody goes in there. This store is located at Arlington and Fire Tower Road.

LaNae Frew from Kingman, AZ

Oct 30, 2015

20

On October 29, my husband had a surgery. His surgeon gave me two prescriptions to fill for him. One was an antibiotic and the other one was for Percocet for pain. I arrived at the CVS in Boulder City, NV to get these filled immediately after his surgery on our way home. After I handed the prescriptions to the technician, she told me that it would take 3 hours to fill because CVS has a policy regarding filling narcotics and they had to check with the DEA. What happened to the day when a sick person went to a pharmacy and could fill an RX in a reasonable timeframe?

I live 25 miles from this pharmacy so it wasn't like I could just go home and come back in 3 hours. I took the prescriptions back and went back into Henderson (8 miles away) to a Walgreens where I was able to get these filled. In the meantime, I have my poor husband in the car, post-op with his anesthesia wearing off. I would like an explanation for this Ridiculous policy so that I might understand what this is all about. As I see it right now, it appears that CVS feels the need to police the physician. All this does is hinder the patient to get their medication in a timely fashion.

I get an RX at this CVS for myself but will be looking for a new pharmacy so that I won't get in this same situation if I ever need a pain med.

David l. Anderson from Allentown, PA

Oct 22, 2015

20

I do my neighbors pills for her. She is 77 years old and takes now 11 prescriptions. I have been filling her weekly pill box for more than 2 years. From the very beginning I have had trouble with the drug store. Until last year she was on automatic refill. Pat has a lot of health problems including cancer along with high blood pressure and etc. When her prescription dosage would change I would tell them to cancel the one dosage and they say ok but in a week or so I would get the old dosage along with the new dosage.

Again I would tell them but the problem would remain This also happens when I cancel a prescription. I would keep getting it. They would not take them back and would not give her her money back. In the last 2 or so years the wrong prescription would come into her house well over 10 times and I would have to go and try and correct it. Finally I took her medicine list in and had them copy it and cancel any thing else that was not on it. One time she got someone Else's prescription.

They took that back. Because of all these problems I am the only one going to the drug store and I check everything with my list which has become very exact. I still catch problems. Because she was on automatic refill she was getting to many of the same pills. She had at least 2 months extra on at least 4 or five of them. and more than 2 weeks on the others. 11 prescriptions is confusing enough. Having all those extra pills makes it worse. So I went off auto fill around 8 or 10 months ago and have had no problem since then until 3 weeks ago. All of a sudden I cannot fill a script until 6 days before I run out because of the insurance company. 3 weeks ago they filled a script 3 weeks early and I did not order it.

They do not know how that happened saying I must have done something wrong. The only thing I did was wrong is that because of convenience Pat picked up the pills. If I did I would have caught the mistake. Through all of this they have never admitted to making a mistake. So to counter act the 6 day window the last 2 weeks when I fill Pats weekly pill box which is on a Friday I go in and order the pills to be picked up 6 days later. Last week they only filled one and had no idea why the other one was not filled.

I had to catch the mistake or I would have not gotten it and would not have had enough of those pills to fill the pill box. This last Friday I ordered 2 more scripts to be picked up 6 days later. They said no problem when I ordered them. Today when I went in they had no scripts for me. I told them I had ordered 2 scripts to be picked up today. So they looked them up and 1 was put on hold and they had no idea why and the other 1 I had was going to pick up 7 days early and they could not fill it until tomorrow because of the insurance and I had to come back for it. I have a Question? Why when CVS was auto filling the scripts she was any where from 2 weeks to 2 months ahead on all here pills. When I went off of auto fill every thing was fine for months until 3 weeks ago.

I keep trying to work with these people but they are making it all most impossible. First with all there mistakes and now this. There is a problem here. Neither one of us drives. Pat at 77 and health problems cannot walk there. I am 69 years old but I can walk there for now. There is no other pharmacy close enough to walk to. We have to go there. I fill here scripts on a Friday and if there is not enough to fill the weekly box the next Friday I order them to be picked up 6 days later the day before they are needed. But that is still not good enough.

Because of 11 scripts I have to be able to do it all at once and not have to keep going back daily and filling days in I could not because of the 6 day window that is all of a sudden being enforced. I am sure by now you have figured out these people are not happy with and for some strange reason they are getting even with me. But it is not me we are talking about. We are talking about a 77 year old lady's health. I do apologize for not having the dates all this has been happening but I can assure you I am not making it up. I would appreciate it if some one contacts me about this. Also would it be possible if I could get a persons name and phone number there at corporate that I can call each and every time I have a problem.

Nicole Rynes from San Jose, CA

Oct 05, 2015

20

I have been a customer for 2yrs now with CVS. I have never had any type of issues until today ( 10-5-15). Usually CVS has no problem contacting me regarding any issues with my prescriptions. Today i had my Dr immediately call in regards to my omeprezole substitution from capsule to tablet form as my insurance no longer covers the capsule form. CVS never called me in regards to my scripts so i called my Dr's office thinking that was the hold up. Found out from my Dr's office they had executed this issue this morning. Ok call CVS, the young man that had answered the phone looked up my prescriptions, told me the omeprazole went through and the inhaler has to be substituted as well. i explained to him this was already on the script.

He told me to hold, hung up on me and that was it. I decided i would just go up to CVS on Devon Ave in Chicago. Got to the pharmacy asked to pick up my scripts and was told i have 3 for pick up and if i want to wait another. I asked which one? He informed me it was the omeprazole in the middle of the conversation the pharmacy technician priscilla chimes in and says no it has to be ordered. I said so how long is that gonna be? She informs me " It should be in tomorrow". I asked if there was anything she could give me for now as my acid reflux flares up my asthma? She tells me " You can buy it". I then ask if she knows if walgreens maybe has it in stock as i really can not wait even a day as i said my acid reflux flares my asthma. She says " I don't know".

I asked is there any way she could find out. I got absolutely no response. I could have sworn that the pharmacist was there to inform you of your medications and assist you with any issues. I did not feel like they gave one iota of concern and I have been a faithful customer. I felt extremely dissappointed for the first time with the Pharmacy at CVS. Only the Pharmacy. CVS is priced way to high. Compare to Walgreens, CVS is at least always even on prescriptions $2.00 more.

robyn jones from Washington, DC

Sep 26, 2015

40

I have been suffering for 6 weeks with a horrific headache dr said to take clariton also have a bad eye infection so went to cvs for clariton 24 hour have to get it from pharmacy girl goes to ring product up and tells me I can not buy it the system is down Brunswick Georgia store. Several occasions have been treated very poorly by this store WILL never step foot in there again! This store is located on 341 Brunswick Georgia.

Susan Majeski from Saratoga Springs, NY

Aug 18, 2015

40

CVS continues to try to rip us off. My fiancée of six years is very ill and he needs his medication. We are not rich people and they just try to take money from us. The night person would not put his caremark card in the computer. She charged us the out of pocket price. I cried and she still did not care. She does not care for people and she is very mean. She looked at us and said, "I have too many refills to fill tonight to bother with you two." What? CVS wants to rip off the insurance companies and the consumer. It isn't right. If any one files a law suit, please get a hold of me. I am going to start my own petition. Store is at 34 Congress Street, Saratoga Springs, NY 12866. Amy works the late night shift. She needs to be fired. Store #731. Also, store 5456. Stop ripping poor people off.

Bette Schroeder from Saint Petersburg, FL

Aug 10, 2015

40

I shop at CVS often but noticed something today that bothered me. I only went today to use the CVS coupon deals for Coke and candy. My receipt was for $1.00 and $.14 cents tax. When I questioned the tax amount I was told the company has me paying tax on the regular price not the price I paid. I usually buy quite a bit more and never noticed I was being charged more tax than I think is right. Is this allowed? I have been in business and have never seen this before. Also there was a coupon for money off the coke and it read that there was a limit of 5. When I went to check out I was told that discount was only allowed on one. That was not clear on the in store coupon. Do they think people can read their minds. This is all little stuff but annoying.

Bertha Abraham from Tyler, TX

Aug 04, 2015

40

On 8/3/2015, I purchased Rephresh a product that I normally purchase at Walmart. However, they were out of this product so I stopped in a CVS located on Boling Highway in Wharton, Texas. I purchased the product at a total price of $24.89. On 8/4/201, I stopped in a Walmart and discovered they had restocked the product. I purchased it at a cost of $12.56. I certainly understand that you are in business to make a profit and I understand that CVS is no mom and pop store. What concerns me is that the price is overinflated. This is 2 times the cost. I am really surprised that CVS would treat their customers in this manner.

Judith Coenen from Rockford, IL

Aug 01, 2015

40

I had a extremely bad experience with a pharmacist. I am very concerned for his mental health. I think he may be dangerous. My experience was that I had a serious oral surgery. Before it could be completed I was in bed for 5 days in extreme pain using Advil, Tylenol and Tylenol 3 prescribed for migraine headaches. I have used this perhaps 4 or 5 times a year for 20 years. When I left the 1 and a half hour surgery I had prescriptions for antibiotics, antibiotic mouthwash, muscle relaxant since I grind my teeth and was told this could be disastrous for the work which will need further visits and a pain medication that I cannot remember the name of.

I was told that before I could get my medications they would need to talk to the surgeon. Since I came right from the surgery I was still under anesthesia so I may have looked groggy but I don't know for sure. On four accessions I spoke to the girl at the counter and once to the pharmacist. They said I would need to wait an hour then two then three. When I finally asked them to get me the number off of the prescription so I make a connection between the two Karl erupted in front of all the staff and customers saying, "you have been taking Tylenol 3 and just had a prescription filled. You do not need this". I actually don't think he had ever talked to the doctors office.

They were there doing surgery all day. But the scary part is I said "You asshole you never even talked them"at that he said "you have crossed the line I will not take care of anyone that speaks like that to me" He then preceded to take his pen and make "x"s on the prescription and stab it with a pen.

I honestly don't believe he ever spoke to anyone there. I will call the periodontist on Monday to find out. Long story short I do believe the medication probably ended in Karl's pocket. As I am afraid of him I wonder if you could check with the people working there.

Carey Robinson from Helena, MT

Jul 25, 2015

20

I switched from a CVS that was close to my home for a different CVS because they deliver medications on Tuesday and Friday. I am disabled and this delivery system was supposed to make my life easier. If going without medications for days is easier then I guess I've succeeded. Since switching I have had constant problems with my meds being delivered on time. The most recent:Yesterday. I am on Atenolol and cant be off of it. I called in Thursday for a delivery for Friday. It never came.

I called the store and she said I hadn't answered a "confirmation"call for the delivery. They have NEVER made a confirmation call to me after Ive placed my order. They have screwed up on four separate times. With my Thorizine. Klonopin and just totally forgetting others. Please realize I have no transportation and cant afford a cab. Going without my Atenolol is extremely dangerous and my heart is pounding right now is really getting to me.

I want a reply. I'm having several tests done in the next few months and the pharmacy I choose will be lucky to get all of the business I will be giving them. I want an explanation, not an excuse. I would hate for you to be liable for my hospital bill if I have to go in because of employee failure at CVS.

Cathy crumpler from Angier, NC

Jul 15, 2015

20

After telling CVS on three different occasions that I was taken off a medication by the doctor they once again filled that medicine. I only had one bag in my name so I did not look to see what it was. I asked if they had the medicine I ordered and they said yes. The bag had two meds in it and the other is the one I told them to take off my record three separate visits. I am out $30.00 and do not feel responsible. I want my money back or our family will be making some changes.

James Black from Owasso, OK

Jun 15, 2015

20

I use CVS call in subscription refills. The way it typically goes at my Owasso CVS is I place a call at 09:00am for pickup at 10:00am. Call back into the system to see if the order is ready for pickup at 10:15am and the system says it is still being filled, Call back in at 11:00am and the system says it's still being filled, call and talk to the pharmacy at 11:15 and told it would be filled by noon. Call into the system just after 12:00 noon and it says the prescription is still not ready. Still waiting CVS, and not the first time this has happened. I usually end up going in and then they act like they don't know I called earlier so I sit and wait up to an hour to get it filled. Why even have the automated system if you are not going to honor the times promised at all?

John E. Jones from Bessemer, AL

May 23, 2015

80

I usually get extremely good service at my local CVS. Today, after standing at the counter for nearly 10 minutes, I left and went thru the drive thru. Quick service...The cashier that saw me at the counter kept waiting on drive thru customers. A girl looked up a couple of times and just continued filling prescriptions...apparently for call-in orders. The cashier at the drive thru said that they had been tolld to fgive the drive thru customers priority. Both of the girls working there were extremely busy.....one waiting on drive thru ...the other filling prescriptions.

Either you need to hire more people...or teach your people to treat everyone equally!!

Cathy Sherlock from Havertown, PA

May 23, 2015

20

I dropped off my son's prescription on Thursday 5/21/15 at about 7:30am, went to pick it up Friday 5/22/15 about 6:15pm. There was no record of me ever dropping it off! They lost it! We were going away for the holiday weekend & got stuck in CVS for over an hour while they took their time & treated me like a liar. The comments were unexcusable!!!

This is not the first time we've had problems with this CVS. A couple months ago, I dropped off the same prescription, it's a narcotic, so they need a prescription. Went to pick it up & there was a problem with the way the Dr wrote it, it was written the same as every other time, but no one thought the need to let me know that they were not going to fill it! When I went to pick it up, first they couldn't find it! After a while they found it & gave it back to me. Which I took to another CVS & they filled it with no questions. So what could the problem be that one CVS can't fill it but the next closest DVD had no problem filling it????

I already changed pharmacies for my 10 prescriptions, & my husband's, it was just convenient for my son's because it's a narcotic & I have to drop off a prescription every time but guess it time to move on with my son's also!

Paula Trattner from Los Angeles, CA

May 07, 2015

20

Today, May 6th, I had some extensive dental work. I had a prescription for pain medication. When I arrived at CVS pharmacy at 14375 Ventura Blvd, Sherman Oaks, Ca, to fill the prescription, I was informed that the prescribed medication is in stock but it would be a two hour wait because they were very busy.

Despite the fact that I informed the clerk I was in a great deal of pain, after checking with the supervisor, I was told I would just have to wait. Regrettably, I left the prescription to be filled rather than taking the script elsewhere. Two and half hours later, I received a text message that the prescription was ready for pick-up.

I very much doubt that all the prescriptions ahead of mine were for pain or another urgent need. CVS should adjust their policy to take into account the urgency of need in determining the order in which prescriptions should be filled. I have been a very long-term, loyal customer at CVS. With this type of treatment, I feel anything but VALUED by CVS.

Mary from Las Vegas, NV

May 07, 2015

20

Last weekend I had to pick up a few things but winded picking up more than I came in for because your store had a lot of great deals. I come here a lot because you are really close to my home and usually convenient. I have been coming here for quite a while and your customer service has really changed for the bad, in regards to some of your newer cashiers.

One in particular seems to pretty good at passing the buck onto other already customer assisting cashiers, and go do something else less important. Like talk on his phone, while I am standing in a long line. Last weekend I had to come in and get some cold medicine and a few other items to help me and my family feel better, and before I knew it, I had a cart’s worth full of stuff I didn’t intend to buy that day, but like I said you had some really great deals.

I was standing in line behind 6 other people, patiently waiting my turn. There was only one cashier; whom he was very nice and greeted everyone that walked in while he was ringing up customers, his name was Brian or Brandon, really nice kid and very helpful. The whole time I stood in the line, there actually was another cashier standing right next to the young man already ringing up customers, but he didn’t seem to care about the long line forming including me being in it.

The lady that was already being rung up by the first cashier had a lot of stuff in her cart and a bunch of coupons, so therefore I could tell it was going to take her a while. The clueless cashier that kept standing there doing paperwork or whatever, doesn’t seem to realize that if it weren’t for these longs lines, he wouldn’t have a job and the way he ignored all the customers, he shouldn’t have one anyway.

Finally after the 4th person was being helped, there was one more and then me. I finally got to see the name tag of this lazy and careless individual, and his name is Kevin. I was disgusted and wasn’t feeling well and I just wanted to go home and feel better. Had I not felt the way that I did that day, I would have stayed and asked to speak to the manager about Kevin, and his very poor attitude and performance.

Kevin finally helped the person in front of me and the other young man went to do something that Kevin asked him to do. Then came my turn “FINALLY” and instead of helping me, Kevin says to me “Someone will be right with me” and then he called the other cashier back to come help me, and then Kevin left. There was no one else behind me and I had been waiting for quite a while! Why couldn’t he help me too? What a jerk! Was it something I said? Did I smell or something?

So the other cashier came back to help me and began to ring up all my stuff pretty quickly. While he was ringing up my groceries, the young man cashier told me that one of my items was a buy 1 get one 50% off item. He asked me if I wanted him to run and go get me another one, since it was half off. I told him no it’s ok and that I would go get it, real fast.

So I ran to quickly go pick another item, and guess who I saw talking on his cell phone whining loudly how tired he was, to someone on the other end of his phone? Yep, it was Kevin!! What a jerk. I am sorry I am not as exciting as his phone call, but the fact that he chose not to help me and call the other cashier back just so he can go talk on his cell phone, is really disrespectful to me and probably to other young man too.

I come in here a lot, and this is not the first time I have felt so unimportant at this store in the past few months. I never knew his name before this, but I remember several times seeing him and his other guy friends help him move and put stuff away. If he is going to bring his friends to help him do his job, do you think maybe he/CVS could ask one of them to help ring up customers too???

Now that I know who he is, I hope he begins to treat me better; or any other customer for that matter. If not, I will be doing my shopping elsewhere, and I will tell my friends and family not to shop here anymore either! Kevin could learn a thing or two about customer service from the other young man!!

Martin Hornlein from Millsboro, DE

May 06, 2015

20

I tried to drop off a RX at the CVS on Rues Lane in East Brunswick, NJ and was told that the medication was not in stock so they wouldn't take my prescription. They told me to come back next week. Since that time, I have returned to the store 6 times trying to get my prescription filled.

Last week, I was told to bring in the prescription for the person who does the ordering to see, and she would order the medication on Monday and it would be in on Wed. I went back today and they said that they only ordered 60 pills and since the prescription was written for 120 pills they couldn't fill it.

It's been over three weeks, my prescription is almost expired and no one cares. They tell me to take my prescription to another drugstore. I would have taken my RX to Walgreens 2 weeks ago, but my insurance chooses a pharmacy and insists that I get all of my prescriptions filled at the same pharmacy. I am disgusted.

Bette Prouty from Plymouth, MA

May 05, 2015

20

I had two RX's for the same drug but different amounts and directions. The pharmacy at 517 State Road in Plymouth Ma
Chose to fill the one from last night instead of the one I brought in today. The RX from last night was for 1 tab 3's a day
21 pills.

Today after going to the emergency room the doctor changed the amount taken each day. It was for 1 pill 4 times a day for 12 days. 48 pills. I called the pharmacist on duty and asked why she didn't fill the current RX. She said it is the same pill as called in last night, however, as stated the directions are different. I wanted the current RX. There are no refills on either one. That is the reason the doctor ordered 48.

To make matters worse, the pharmacist was very rude. In fact hung up before I finished asking a question. (Slammed the phone down) I am transferring all business to Walgreens..never any more at CVS anywhere.

Bud Korotkin from New City, NY

May 02, 2015

40

I ordered a refill for a prescription at the CVS at 280 S Main St, New City, NY 10956, 845-639-8150. This pharmacy has become a disaster and has gone progressively downhill over the last 6 months. Most meds need have to be ordered, adding at times almost a week to the pickup. And the wait times have gotten ridiculously long. I have been there when a nurse lost it after ordering a prescription 14 hours earlier and was not ready after her 12 hour shift. Today, I ordered a refill at 7 am, and it was not ready at 5:00 pm. I had to wait while it was "expedited." What a poor choice of wording they used. The pharmacist said he was "swamped." What a horrible experience. We are taking our business elsewhere.

Michelle Conley from Phoenix, AZ

May 01, 2015

20

My mother is Diabetic and Elderly. She lives in Tennessee and visits me here in AZ at least 3x a year. Late September of last year, she was visiting and during this time, ran out of Insulin Syringes. Her Sugar was low, and she asked me to run to the pharmacy and get her a bag of BD UltraFine 31G 8mm Short Tip Insulin Syringes (10count). It is Legal to purchase this Medical Product in TN as well as here in AZ. I went to CVS, had no problems. Walked out with what was needed, good price, no hassle.

Today However, was Terrible. It has been a good 8 months since my last attempt of purchase. Similar situation as before, only I was told by the lady behind the counter "Brooke", that it was against CVS Policy to sell Syringes without a RX. I told her about my Mother. I was asked if my mother has a RX for Insulin here(CVS) I said of course not, she lives almost 3,000 miles away! I was given dirty looks, made to feel like a 'criminal' or drug addict, and was refused service.

I have no understanding of how it can be against policy to sell something that is OTC, Legal in ARIZONA. It's a sad sad day when either a Diabetic Elderly woman has to sit in Walgreen's for almost 2 & 1/2 hours while proof of a RX was faxed, all because CVS's inability to provide Indiscriminate Service..... Or sadly enough, (the whole reason for this I'm sure:addicts) the addict on the street who would choose to USE a Sanitary Implement for Administration, is denied and sent back out to the street with a DIRTY needle!

What kind of world is this?

Denise Batts from Las Vegas, NV

Apr 30, 2015

20

This is a on going problem with most of the CVS stores considering the reviews that I read from last year to the present, nothing has been done to change it. The female person you have over the pharmacy lacks customer service skills. I take a control pain medication, and they are always out. She refuses to hold my prescription so I have to drive over there everyday. I would call but tried that and as soon as they pick up they place you on hold for days.

20 years, I have been going to the same CVS maybe its time to be an ex customer. Here is the rest of my story: when the young man not sure of his name, but he holds my script so don't say it can't be done because it has been. She is rude and uncaring of the fact I have a disabling illness and need my pain medicine. Most of the time I am out of meds for weeks at a time. I will be going again today and will get the name of the female with a problem. Oh yeah she even sent me to another CVS. They filled it once but sent me back to her the next month and told me its her JOB to fill it ....HELP

Abdullah Saleem

Apr 29, 2015

20

I took a person I work for with a disability and was inquiring as to why all of her medications and diabetes equipment had not been transferred over when the request was made three ago. Now, we were speaking to a clerk. A pharmacist by the name of ANN at store # 6040 and very rudely stated we don't transfer meds from another pharmacy (UNTRUE) very unprofessional. We went to complain to store manager, doing an interview. We heard there have been many complaints about this pharmacist. Why does she still have a job

Ryan Christenlall from Uniondale, NY

Apr 27, 2015

40

I'm a former employee for CVS store 2041. I am filing this complaint because the management there never paid me for 5hrs I worked and the vacation time I had left when I resigned because hours were being cut and wasn't getting full hours for a full time employee. I had to go store to stores to make 30 hours a week. I have spoken to the store and HR about the situation and they keep telling me call the store and the store would say call HR. The store manger said it was logged in the system. It's been a month and still didn't received any check when they said that I would get in the mailed of what they owned me.

Cathy pierce from Indianapolis, IN

Apr 25, 2015

40

I am sick of your automated calls regarding allergy season. I get calls sometimes twice a day and everyday. This has gone on for over a year. I am sick if it. Please stop!

jane clark from Sarasota, FL

Apr 23, 2015

40

in march I purchased 5 ml of tobtamycin-dexameth ophth susp for $196.00. (At the time I did not realize that the prescription was for 10 ml). I saw my doc again on Wednesnday 4/22/2015 and he prescribed it again same as before.He was surprised to see the 5 ml bottle that i showed him on Wednesday and said i should have received 10ml. I went to pick up the new script on Thursday 4/23 and saw the same price but this time I received 2 5ml bottles. I asked the cashier lori about the same price but twice the amount and her reply was insurance charges what ever! I called Aetna to get an explanation and their records showed that i had received 10 ml both times rather than actual 5ml the first time and 10ml the second time (today).

I talked to the pharmacist at 4:30 pm 4/23/2015 to explain what happened and returned to the store within minutes. when i told her i wanted my money back for the purchase today because i now didn't need it because they should give me the 5ml bottle they never gave me the first time she said i was rude. she told me she had to believe me. i explained that cvs made the error and that i have been inconvenienced. she never said she was sorry and that she didn't know who made an error but she would be happy to help. obviously your pharmacists don't care about customer service. there is a walgreens across the street from cvs paradise plaza, Sarasota florida that would love mine and my families business.

Mark Lewis from Hagerstown, MD

Apr 21, 2015

20

CVS store #4199 on April 3rd, we submitted 3 prescriptions: 2 for my wife and 1 for me. My wife went to pick them up and came back home saying they didn't have mine. Between the 2 of us, we get quite a few prescriptions filled there. We didn't find the error until my wife went to a doctor's appointment, and they asked her why she had that antibiotic she thought her other doctor called it in. Well that was my antibiotic after that I had to take the bottle with me to my doctors. I had a lung absess and was in isolation for 3 days in the hospital because they thought it could be tb. It wasn't. When I called CVS, they just told me to bring in that bottle, and they would put a new label on it! She could have had a reaction fortunately, she didn't. CVS's lack of compassion was nil. We are definitely going to change pharmacies, as soon as we can find one that carries all are prescriptions.

RA Isaiah from Redondo Beach, CA

Apr 20, 2015

40

This isn't the first time that I have had issues with CVS. Just this morning, Apr 20, 2015, before going to work - I decided to purchase shoe polish and a breakfast smoothie. This is the problem the smoothies "Strawberry" had all expired May 25, 2015. I told the employee on the floor an older gentleman (Persian decent). I explain to him that the smoothies had expired and should be removed from the floor. He acted as if the he didn't know what to do with the product. Another time I want to purchase "string cheese," and it was not only past the expiration date...it has molded. I'm sure there is other products in the cool box that has expired. No, one has taken the time to check products that have expired. It isn't that busy in the mornings...there are shelves that are bare with no products. One store can mess up a whole chain.

Stephen Scruggs from Knoxville, TN

Apr 17, 2015

40

I requested a prescription refill from my doctor that was called in to CVS Pharmacy #6355 on Friday April 10th per my doctor's nurse who said the prescription should be ready for pickup by Tuesday April 14th. After Tuesday the CVS recording repeatedly said the prescription needed to be authorized by my doctor and was not available. My doctor's nurse once again confirmed the prescription was called in on April 10th. On Thursday April 16th the CVS recording finally said the refill was authorized but was not ready for pickup. On Friday April 17th the CVS recording said the prescription was once again not available for refill and need to be authorized by my doctor. The IDENTICAL situation occurred on February 19th and when I spoke to the pharmacist back then I was told that the CVS recording system was in another state totally out of store control, does not work properly and should be ignored. So therefore this is not a complaint against CVS Pharmacy #6355. This is a complaint against a pathetic system at the highest level. You're wasting the customer's time, the nurse's time, the doctor's time and the pharmacist's time. You also affect peoples' physical health and this is utterly ridiculous, especially since Walgreen's is literally one block away. Fortunately my prescription is not life threatening but if it were, I would consider legal action.

Ricky Williams from Phenix City, AL

Apr 17, 2015

20

After years of using the Pharmacy on South Lumpkin Rd. in Columbus , Ga. , I found the Winn Dixie Pharmacy across the street was %100 more efficient . The Winn Dixie closed last year and I started back using CVS. They have lost my prescriptions , late filling them , they`re not ready when they say they are , and the counter service is awful . Everyone in the lines are complaining about the service they receive there .

Rebecca Freeman from Natchez, MS

Apr 14, 2015

20

I went in the store to purchase reading glasses. When I got to the counter no one was at the cash register as usual. I kept saying hello, hello, no one came so I walked over to the candy and grabbed two bags, walked back to the register still saying hello, hello. Finally here she comes.. after ringing me up I gave her my money. She got my change and slapped it down on the counter. I said excuse me but you could've put my money in my hand instead of slapping it down on the counter. She said that's what you did to me, which is a lie. I said you did that the other day when I was in here. I said that's whats wrong with this place why I don't shop here often and that I was going to contact her boss. Which if I said something to the manager here it would probably not get taken care of.

She told me to call him she didn't care. If she talks to and treats one customer like she did me, just think of the other customers that she does the same way. She is a racist, and undoubtedly does not appreciate her job. It is too many people in this town that needs work and would probably do a better job than her so I'd appreciate you checking into this matter for me, and in the meantime I will tell everyone iIsee how nasty she was to me and try to get them to stop shopping at CVS as I am going to do myself. I was in CVS-- 505 highway 61 north, i was at register #2, my trans #1221,, cahier #1136772, and store # 5870.. I would appreciate it if you would check your cameras in the store and listen to them so you will know how i was talked to, thank you, Rebecca Freeman

Nicole Chasse from Hudson, NH

Apr 14, 2015

20

I had a script (which have been on for about 6 years now and have filled at the CVS in Merrimack almost the entire time) that had been filled in Merrimack (my previous address) and I had no way of getting there between work and school before they closed and needed my meds (Zoloft) that day. I had asked them if I could transfer the script to my CVS in Hudson, which I have had to do before and had no issues, and the woman at the Merrimack CVS said "yep let me just cancel this one and your good." Well she just so happened to "forget" to tell me that there was a new law put into place stating that these transfers can no longer be done. This would have been fine if she had given me ANY sort of notice about it because I wouldn't have canceled it, but she said nothing.

So I went to my CVS in Hudson asking if they had received the fax from Merrimack yet, and she then told me about the new law (was MUCH more helpful than Merrimack). So now at that point, my script in Merrimack had already been canceled and they claimed they were unable to refill it, and I was left waiting to get ahold of my doctor to have a brand new preauthorization sent over. The doctor proceeded to tell me that this could take up to 72 hours... If I had been told all of this when I first called Merrimack, I would have never canceled that one and would have found a way to get there!! But now I'm stuck day 3* with NO MEDICATION. And when I miss this medication I get EXTREME dizzy spells to the point I've fallen down/passed out because of it. I don't even feel I can drive when I'm like this.

I understand that cvs has no control over laws or doctors timeliness, but I truly feel that that pharmacist in Merrimack should have been obligated to explain what would happen if I did cancel it to transfer. Now I'm stuck in limbo. Thankfully I was able to get a single one to "hold me over" but after 3 days of none that isn't going to do too much about the dizziness in my head. I'm EXTREMELY upset that she didn't even say a single thing about this new procedure or that I would be without meds for a few days. (I was out which is why they had refilled it... hellooo! obviously I cannot afford to be without for a day, let alone 3. I am to the point where I feel I may have to go to the hospital if I do not get my medication within the next day. If that ends up happening I will have to take this to a higher power in the industry.

Overall I'm disappointed in the pharmacy's ability to give you the correct IMPORTANT information regarding medications BEFORE allowing you to cancel it. Especially when you have been a loyal customer with them for well over 5 years (not just myself, but my family as well.) We are now considering switching to a different pharmacy/company because this isn't the first time I have been either given the wrong information, or not been given any information regarding important matters that they should be obliged to discuss. I hate having to file a complaint, as I have always thought highly of CVS but the past year or two they have made life more difficult in terms of medication refills and what not. I would like to add that CVS in HUDSON has been much more helpful and did manage to get me a single one of my meds to hold me over, but at this point I'm behind three days, so one day isn't going to help much, but I do greatly appreciate they're concern in trying to help me out. This complaint is about the MERRIMACK CVS on DW Highway.

john barnes from Sherman Oaks, CA

Apr 13, 2015

40

I was given a prescription by a medical doctor MD but the CVS pharmacy gave me something that was entirely different. Now you can't be reached i am going to call my relatives who are attorneys at law and see if you are allowed to practice medicine on a pharmacist's degree. I am also going to the LA area news and give it to them so all the world could see.

Jennifer Wilson from Cape May Court House, NJ

Apr 09, 2015

20

I've been a customer at the CVS in Villas, NJ 08251 & did not have any major issues getting my monthly prescriptions filled until the pharmacist changed 6 months ago. The pharmacist now is extremely rude & ignorant & there's an issue now EVERY MONTH getting medicine I've been prescribed for years. It feels like there's a different person working every time I go in- the same horrible ignorant pharmacist- but always a new staff member I've never seen before with no clue how to do their job. Not that she sets a good example. My doctors office recently begged me to change pharmacies because they cannot stand dealing with them either. They are going to lose a lot of loyal customers due to their incompetence

Judy Gann from Santa Rosa, CA

Apr 08, 2015

20

RE: Mendocino Avenue, Santa Rosa, CA Pharmacy I have always like everyone who works at your pharmacy but, the pharmacist Rachel is quite bossy and not very nice to customers or employees. I am not the only customer or employee who has commented on this and just felt the need to let you know that I feel that she could use some help with her inter-personal skills. She is driving away your customers as opposed to keeping them. I am close to switching pharmacies and it is because of Rachel.

Kasia from Lockhart, TX

Apr 08, 2015

60

I have been a customer at CVS for 10 years. When I was checking out of a CVS located on Dairy Ashford and Briar Forest in Houston, Texas, I was appalled. The cashier, Christina, treated me with the upmost disrespect and a sense of authority that was inappropriate. I had to use two credit cards for my transaction today, one for my personal purchases and another company card to buy items for the work place. Christina then began questioning me about my method and sarcastically commenting on my purchases. For example, one of the items I purchased with my company credit card was toilet paper, Christina commented about how strange it was that I was paying for toilet paper with a different card as if it's any of her concern. I felt interrogated and criticized. To make matters worse, Christina then refused to complete my transaction. Luckily, the other lady at the register, Khloe, was kind and apologetic. Aside from her atrocious behavior, her appearance was not fit for the work place, much less a PHARMACY.

Irene from Belford, NJ

Apr 07, 2015

60

I have been using CVS for years in fact thanks to the recent changes in Health care I am limited to CVS. Drug Insurance will not pay for any scripts to Walgreens or rite Aid. On monthly basis I have to run around from pharmacy to pharmacy in serious pain stemming from multiple injuries. I have been in chronic pain for several years. I have been told on one occasion it is up to the pharmacist who they give the meds to. It sounds like stock pilling and drug dealing. This war on pain patients has gone to far. I suffer everyday.

I would like to be productive and be able to do at least a part time job but due to not knowing if my pharmacy is going to fill my scripts I can not commit to any thing in my life. That includes cleaning shopping self care. taking away these medications only brings down productivity If a person is in pain they will not work. Watch the SSD skyrocket. The people that have been scared into thinking pain medication is a bad thing has been sold a bill of goods. what is bad is the criminals who get theses scripts and use them for the wrong reason don't punish the person who is ill.

When your taxes go up to subsidize SSD and the many other resources that pain patients need you will be screaming a different tune. I want my doctors and pharmacist Drug companies to stick up and rally for the chronically ill and pain patient.

debbie lumley from Bay Shore, NY

Apr 04, 2015

40

In your cvs flyers each time you have Pantene 120z 3/10 truly natural is nowhere to be found.. I have coupons for $5 off an can never use them it's be coming very frustrating. I love the product an I just can't find the shampoos or conditions. I spoke to a few of my friends and they all say the some thing, wish cvs would have carry more in their stores!

Anna Benyo from Trenton, MI

Apr 03, 2015

40

Oh my the first time I wanted to complain about CVS and I just read a story exactly what I want to complain about! It's the same. Yes the RX was a narcotic. Mind u I get my other rxs there too. Cvs said they would order the narco be in by two days. I go there and nope probably another week. They should not look down on people who need these. I suffer with something I can't reverse that us painful. We aren't stupid we know these pharmacists look down on people with pain. Shame on cvs pharmacies for this. I took my RX for norco to a pharmacy out of my way who knows me for a while and he filled it. He told me cvs does this a lot and u guys lie and that norco is not a backorder drug. If a doctor hands me the prescription I expect it filled. Oh I work for a doctor 32 years now. And I spend a lot at cvs records will show this. Very sad and disappointed customer :(.

Donna Blakley from Cincinnati, OH

Apr 03, 2015

40

Since our insurance switched to CVS, there have been three times when they did not have my insulin. Fortunately, I order a refill while I still have some left. They have referred my to other pharmacies, explaining that they have not gotten it from their supplier yet. They "break the box" on my insulin syringes, which my previous pharmacy did not. However, this time I went to a pharmacy and they did not "break the box". What is going on here? Do the pharmacies make their own rules?

lisa

Apr 01, 2015

20

I was in there to pick up a prescription for my daughter on march 31, 2015. They said it would take 20 minutes, so I walked around. I had an employee. ask if I needed help, I said I was waiting on a prescription. This worker followed me around the store like I was going to steal something. I'm not a thief. I decided to check on my daughter's prescription after being there from 10:30 am it was now 12:00. The women in the pharmacy said you haven't waited that long then looked at me like I just said that out loud. Said she would check on it. She then said it has been ready they must of forgot to call your name. No, your back there talking about each other's nails looking like Easter.

Jackie Goltz from League City, TX

Mar 18, 2015

20

I spoke with 3 different people in the pharmacy (all very rude!!) Was left on hold for 5 minutes each time left on hold...total 15 minutes. Then when I asked to pick up my prescription to take to another pharmacy I was talked "down" to and treated with even less respect, by I think the pharmacist. You wont have to worry about me as I will NEVER shop here again. You should do an under cover shopper and see for yourself. Pittiful. The only reason I give one star is because I can not give a "0" stars.

Holly Minalgo from Barberton, OH

Mar 16, 2015

20

I had a prescription that was to be refilled on 3/11/15, one of the staff informed me to call when I only had a couple, so I called on 3/13/15 and was informed that I had to wait till the 17th because it was too soon (which it was not) so I ran out as scheduled on the 13th, I called them this evening 3/16/15 to make sure it would be ready in the morning and was told I would have to wait because the other peoples prescriptions would come before mine. the pharmacy tech (MATT) was rude condescending and made me feel so unimportant. They lied to me and made me suffer for 4 days. I finally got angry, went and got the paper prescription and funny thing the other pharmacy filled it with NO problem just this evening. I explained to the new pharmacy what happened also.

I moved close to this CVS so that's where I went, I will never go there again, and will inform others to do the same. I wanted to let someone know who might be able to do something so no one else should have to go through this, all because it was for Percocet, I have been on this medication since 2009 and never had a problem, I also need major surgery so it is necessary at this time. these are pharmacy techs, not Drs, they have no idea what's wrong with me and should NOT be permitted to act as if they are. I realize it was only 4 days and dose not seem like much to anybody who is not in so much pain, but it seems like a month when your in agonizing pain for that long, I hate to think of anybody suffering and don't want this to happen to anyone else. I realize people do abuse this drug, but I am not one of them, I don't want to have to take anything but at this point I have no choice.

Thank you for your time. ( At this time I give them 0 stars)

Kathy Catellier from Eatontown, NJ

Mar 13, 2015

40

This is now the 2nd time I am addressing the rudeness of Jennifer Vaughn and Doug Deurloo. Both are very rude to me and my sister in law. We have not done anything for them to be that towards us. Doug told my sister in law that if he were her doctor he would take her off all her meds. She only takes 3. I was in line to drop off prescriptions on Tuesday, he took my mothers, saw I had some and left. I stood there for at least 5 min and he finally got someone to wait on me. As I stated, I have not done anything to have them upset with me. My doctor said he even has problems with them. Please take care of this problem as I am on a lot of medical problems, a lot of medications, do not drive and this is the closest CVS to me and I would hate to have to change pharmacies due to 2 people in the whole store who upset me by being very rude in front of other customers. Thank you.

Tiana Griffin from Manhattan Beach, CA

Mar 10, 2015

20

I ran into the Manhahttan Beach location on Rosecrans on my lunch break to pick up a birthday card for my coworker and as soon as I walked in I was being followed my the manager. I saw him while I was in cosmetics and didn't mind. When I moved to the greeting cards I realized he was following me. When I got to the register, there was a customer in front of me and a customer behind me. I was called to move to the next line, not the person behind me. I've worked in retail for 10 years, I know how things work. He even watched me as I got rung up. It was very uncomfortable being followed and watched while trying to shop. Not to mention I'm a black woman. I am not a threat, I do not steal, I'm 4'11, and was carrying a big cake in my hand for my coworker. I had a hard enough time looking through cards and holding the cake at the same time then trying to steal anything from CVS. I work in Manhattan Beach, 6 minutes from CVS. I dont need to steal anything. They need to get a new manager and FIRE Sam Desolva!!!! Very unprofessional and discriminative!!!! I will never go to that CVS again! 1570 ROSECRANS AVE., MANHATTAN BEACH, CA 90266.

pete skinner from Atlanta, GA

Mar 09, 2015

60

i know that this mite not be important to most people but to me it is.i went to the cvs store on baston road in augusta ga. to redeem a coupon that was a buy one get one well due to e being a little forgetful i forgot to get the free one.the price was only11.29 it not the money but the way i was talked to by the the girl at the counter in front of the customers.this should not be tolerated by any company or by any customer.this isn't the first time i had problems;some of your people don;t know how to count pills several times my wife has been short changed.for custermer relations cvs sucks and i believe i will leave if we dont see a improvement sorry about the writing but i am having problems with my eyes thanks'.

Liz from Dublin, OH

Mar 07, 2015

20

I am a regular to the cvs on scioto darby rd, however I am now never going there again. I had went in to get a few things and over heard the Store manager telling one of her employees that she isn't aloud to take a break or use the restroom until she was finished unloading a truck. The last 3 times iv been in there the heat was broken and I had asked one of the employees, why don't you just put a heater up here, oh my boss will not let me. So I asked for her bosses name and she said bobbi cassady. I do not want to ever shop at a place where they get treated so horribly. Something needs to be done about the management in that store before I ever go back. & for "Bobbie" to treat her employers like that is beyond belief.

Mary Ann McDivitt from Sulphur, LA

Feb 23, 2015

40

I had to have a new prescription and it is not covered by my insurance. It was sent to CVS Caremark by mistake by the Dr. I went to CVS and when they had not received the prescription I called the Dr and I called CVS Caremark. The lady at CVS Caremark gave me the prescription number and I took it to CVS. They took it and asked for CVS Caremark phone number which I gave them. That was on Saturday and they said it would be ready on Sunday and someone would call me. Needless to say no one did. I called them and they said they never received the new prescription and that I didn't need one becasue I could just come in and buy it over the counter. I told her that the Dr gave me the prescription and that is how I wanted it. She said you don't need it. I told her if you can't take care of it for me I would have to go elsewhere and she hung up on me. I then called the Dr. and she sent a new prescription but I have not heard from them yet. This was in CVS Phcy in Sulphur, La. on Belgis Parkway

James record from New York, NY

Feb 21, 2015

40

Laura pharmacist at CVS route 4 Hudson Falls was extremely rude and has been for a couple months now she has no customer service knowledge or smile she's just plain blah like a dry cutting board I want action taken on this pharmacist she is the rudest one there and always has been

Karen Bucher

Feb 16, 2015

40

I live in North Manchester, Indiana. We have 1 pharmacy in town, CVS. I have today, decided to drive 20 miles to the nearest Walgreens for all of my prescriptions. As is common during my visits to my hometown CVS, I am greeted with the same rude service. I leave after each visit feeling like I am disliked for some reason. It is rare to speak with someone at the pharmacy who will even smile. I'm sorry to say I am not the only person in our small town who feels this way. I for one am willing to endure a little inconvenience to be treated like a human being. I intend to email a letter to corporate and am contemplating calling the pharmacist to voice my concerns.

Feb 16, 2015

20

This email is in regards to store # 9585. In the northwest section of the parking lot there are a row of abandoned vehicles. Some have been there for months without moving. Some have cobwebs from the car to the ground. During high volume business times for the store it is hard to find parking. Most have expired tags. I know they allow people from the condo and apartment complexes to the west to park there unrestricted. I feel it is this stores responsibility to police their parking lot and make sure it is not a junk yard and represent this neighborhood. Possibly get a contract with a local towing company. I have no affiliation with this company but I suggest Ranch Del Oro towing in Oceanside. They have contracts with the condos and apartments i mentioned as well as the condominium complex to the northwest of the store. Thank you

Feb 16, 2015

40

Wife dropped off prescription at 5:30 central time. I come in at 7 to pick up. Tech takes my info then tells me he is checking on it. 25 minutes go by. I walk back up to the counter from sitting and waiting and he ask for my info again. Then tells me after I ask that prescription had never been filled. It has now been over an hour with no results. Still waiting. Others customers are complaining. This is bad business.

Feb 16, 2015

40

My complaint is to the pharmacy department as well as the Store Manager. In general, I have never been impressed with CVS stores. They must hire their managers from the dregs of the earth. Walgreens does circles around CVS. However, Walgreens is not always as convenient for me to get to. This particular time (and there have been many more) I went to Walgreens to get a Tylenol products for 8 hour relief of muscle aches and pain. I looked on the isle and saw nothing that was even close to what I wanted. I walked up to the pharmacy pick up line and waited, and waited, and waited to be acknowledged. Nothing. I took a couple of steps over and waited, waited and waited. Finally, a gentleman asked if he could help me. I told him I just had a question and he asked me to step over to the drop off line. I waited, and waited, and waited. **By the way, no one was in the store but me**. Finally, I was acknowledged by the pharmacist and right in mid-sentenance she cut me off and said "everything we have is on the shelf." I walked down the isle, found the "manager" and told him I had one comment about his store..."The pharmacy deparment sucks" and my next comment was "I will die first before ever stepping into any CVS store again." His response....wait for it....wait for it..."I don't blame you." What a great way to run a store. Perhaps you guys ought to pick up store etiquette 101 from Walgreens. It sure couldn't hurt!

Feb 16, 2015

40

There is only one person at the Country Club CVS Pharmacy to complain about but she makes things so difficult for workers and customers something needs to be done to remove her from this Store, in my opinion any other as well. (the other staff is incredible) She is Rude, hateful and obnoxious to Customers as well as contacting a Doctor, (and or her office staff) for a resolution to a problem. I have talked to her "or tried to" she rolls her eyes at you, doesn't understand, and thinks she's always in the right. She royally screwed up on my Medications and refills so badly it had to be changed to four different numbers. She's hateful to the other staff and one of the most lazy people (too good to help) that I've ever seen.

My Doctors office said they hoped they never had to deal with her again, she was that bad when she called them, which she was not asked to do. I could call the Doctor myself and told her so. She won't listen as her feeling is she knows it all. Her communication is horrid. I'm sure she's intellegent but should not be doing what she does unless she can consider other people, and the responsibility of her job Her name is Tuyet. I truly hope I never have to see this rude woman again, if it comes to it I'll change Pharmacies to see I don't need to deal with her terrible, lazy attitude. Please help her co-workers, and Customers by removing her from this Store.

Feb 16, 2015

60

I have had many problems with cvs pharmacy in the past 7 months. One is giving me the wrong script of a controlled substance charging me the price of the right script and only after calling twice and going back twice did they finally admit to their mistake. Second I had to deal with a very nasty woman with major attitude and walking away from me when I was explaining to her my situation. After that incident I kept calling about my script to see if it had arrived and was already days late without one of my meds and they kept telling me for three days that my script hasn't arrived in the mail. Finally after being sick I had to call my doctors office which called FedEx and the scripts were received and signed by the pharmacy three days before.

Obviously after that incident with that one woman cvs has Ben messing with me and my prescriptions. The lady demands I give her id when everyone knows me there and never ids me and I explained that to her, showing I'd was not an issue the issue was I didn't have it with me and had to drive back home in the middle of the night when the guy she was working with knows me very well. She didn't want to hear it walked away and was extremely rude. I understand that you are supposed to be id'd for a controlled substance but after 6 months of only get ideed once, whose fault is that. Now they won't give me my meds when I picked them up a month ago by telling me they are going back to October because for some reason now they do.

Well so that means they effed up again by I guess giving me my script to early last month. I am a very frequent shopper at cvs and have been using that pharmacy forever, I now am going to make sure I open a law suit because this is putting extreme stress on me and I am being singled out and treated wrongly by one persons extreme rudeness. On top of this I am pregnant and I dont need a pharmacy screwing around with my meds. I also have witnesses to the wrong meds being dispensed.

Feb 16, 2015

20

Walked in to CVS #8373 to fill perscription and was treated very poorly. The gal behind the counter at the pharmacy drop off, should have been more professional. She told me I wouldn't get my medication until 5pm, and it's 1:05pm and I am the only customer at the pharmacy present. Next I am being told that because of their system crashing they are behind over a hundred perscriptions. Now, what kind of thing is that to tell a customerthere now and present. I don't have transportation and I have to takea bus. I don't have anyone to pick up my medication. I got out of my dictors appt. and need my medication. Finally, she said I would have to wait foran hour.

What an inconvenience to treat a customer with such poor attention. Customers deserve to be treated with professionalism. We shouldn't have to suffer because your system crashed. Thank you for your time and I hope customer service skills improve at the pharmacy #8373.

CVS has some issues that need to be worked out. Every time I get my medication refilled there is a problem. They will be out of one medication and I will have to come back the next day to get it,always after noon. It isn't always conveient for me to come back. Also 2 of my prescriptions have to be name brand. They filled it with generic and said the way the prescription was written it could have been filled either way. They didn't even bother to look on my profile to see that I always get name brand. My husbands insurance pays better if I use CVS. I am about ready to pay the difference and use a different pharmacy.

Feb 16, 2015

20

On Dec. 24 my father was rushed to Winchester Medical Center very ill, to make long story short after my visit with him I stopped at CVS in Stephens City VA. to pick up a few things to make him comfortable and one thng was a pair of bedroom slippers but when I got to hospital to my surprise and everyone elses including drs. nurses there was only 1 bedroom slipper! Everything was such chaos I did not have time to stop and write a letter to compny or even go by the store to tell them but was cleaning my Dads house found the 1 slipper still in box with dated reciept.I have not been to CVS after this trip where I spent81.04 and will probably never will again.

susan santmyers

Feb 16, 2015

60

I went threw drive thru today and I had to wait at the window for 10-15,minutes before I was even acknowledged.
I shop at cvs a lot and I have been a cvs pharmacy customer for many many years and have never had such bad service. I am very very dissatisfied with how long I had to wait to even be acknowledged at the window. Horrible.

Feb 16, 2015

60

My complaints are: Store # 9727 Number 1# When there is a long line of patrons waiting no other employee is asked to help on the check out. They do have many technicians on staff. #2 I have been there many times and the last couple of times they did not have my prescriptions ready when they were suppose to be, so I had to wait another 30minutes. They did apologize for the wait, but it was very inconvenient. #3 The female pharmacist does not have very friendly customer service. Dr. LIU I beleive. For these reasons I will probably be changing pharmacies. Thank you for your interest in this matter.

Feb 16, 2015

60

The CVS in Round Rock at Old Settlers. They kept telling me that my prescription would be done at a certain time, but when I came to pick it up they kept me waiting three times for the same medication. What was going to take 30 minutes ended up being 1 hour and 45 minutes.

Feb 16, 2015

20

My 15 month old daughter was prescribed amoxicillin by the Union Cross, Kernersville NC pharmacy. She was prescribled 400 mg/5 ML SUSP but instead received Amoxicillin 400 mg/g ML in white power not constitued form. I decided to call my doctor and verify this was correct and was told not to give to her under any circumstances. My husband called the pharmacy and talked to the pharmacist Kaitlyn W Miller and was told that this was their mistake and she did not have time to check every perscription filled by the intern, and in fact this was the second complain on that same intern that day. Dec 7th 2012. I will never use CSV Pharmacy again. I have no idea how much damage this could have caused my daughter but if it happens twice in one day how could I trust them with any perscription. I have contacted the NC Board of Pharmacy Investigations and Inspections as well

Feb 16, 2015

40

After they changed the people working in there pharmacy I have had nothing but problems. Today was the icing on the cake a young and I'm going to say it as it is, smart ass girl named Brandy first lied to my boyfriend, then to me, and then to cover her ass her boss. I will no longer be doing business with them. I'm the customer and they should do anything possible to help me instead of argue with me. And especcially lie to her boss. This is the CVS at Pryder and McCarren. It took 6 hours to get a hand written script from my Dr. good thing it wasn't med. nessicary or I'd be dead. Get the other people back or train the new ones good customer service not how to be total asses.

Trying to get some stuffs from CVS and used their coupons. When I check out, the CVS staff was stare at me like I will steal things. When I scanned two coupons, she said you can only scan two which is something I dont understand. Why Cant I scan more than two coupons? And the computer accepted my coupons but the lady took out the coupons and said you didn't meet the requirements for these coupons and I'm going to void them. So I said I don't want to buy anything now. Since she ruined my day, I decided to leave without buying anything. But she suddenly I was stealing if I used the coupons.

How can a staff called a customer stealing just because the customer misused the coupons? I was very mad and I do NOT want to go back again.Â CVS needs to tell the employees how to treat customers!!!!!

Feb 16, 2015

40

I have pretty much stopped shopping at CVS since sale items are always out of stock. Thought I would try again for Folgers coffee and of course, OUT OF STOCK. I know better and always go into store no later than Monday. Tried to get beer, OUT OF STOCK, coke, OUT OF STOCK, coffee, OUT OF STOCK. Mgr even said he never even sees a coke rep. What is wrong with this company?? I will now have to make yet another trip to your store on Wed and hopefully will get coffee. They had been giving rain checks out all morning according to clerk.I don't have high expectations mof getting the coffee on Wed this week wither.

Feb 16, 2015

60

This complaint is concerning store #3592 located on Avalon Dr. in Salisbury, N.C. 28146. My husband is on a daily medication of Levothyroxine-his d0sage since 8-15-2012 is 125 MCG. I received a call from CVS about an auto-fill on his medication and didn't immediately pick it up because I knew his script was not ready to run out. He had to be put on antibiotics and when I went to pick it up they gave me his Levothyroxine also. When I got home I realized the dosage was wrong-it was filled at 75 MCG, not the correct dosage of 125 which he had been switched to in August. The pharmacist was Charles Boakye-Agyemang and apparently never checked the bottle to see if it was corectly filled. I called that evening and spoke to a pharmacy tech and she said there was no new prescription for 125 MCG on file and I would have to go to his doctor and get a new script. By then of course I was hot. I didn't get her name but she is not as at fault as the pharmacist. I went in the next day with all of the bottles (all which had been filled by Charles) and he looked it up and after a few minutes and no apology he told me to go the the person at the register and she would give me a refund. I told him it was absolutely his fault for not checking the dosage and he never admitted to his error. After I left there I went directly to Walgreens and switched all of our scripts to their pharmacy. Wouldn't you know, Mr. Agyemang called that evening and admitted his error and asked what he could do to get our business back. I said it was a done deal and told him good bye. I feel if this pharmacist can't take 5 seconds to see if the script is correct then I don't want my or my husband's welfare in his hands. Since then I've heard horror stories from other people about his lax attitude. One was even from a doctor so I know he wasn't lying. Please take action with this pharmacist-I don't want him to lose his job-he just needs to do his job correctly before he really hurts or kills some one. I'm glad I caught this since my husband has had a brain aneurysm and would never had caught it.

Feb 16, 2015

60

I was a former customer of store #3082 Cvs Hogansville Rd Lagrange, Ga. I decided to move my prescriptions to the local independant pharmacy because of this store "losing" refills on 1 of my medications. The REALLY SAD part is, this has happened to my sister. mother, and now even my own son!! The Cvs on N. Greenwood St [new location since may 2012] "lost" my sister's heart medication refills 2 times so twice my sister had to call the dr. who said "you should have 3 refills left" and then proceeded to tell me that this is the 4th call today about Cvs "losing refills".

If that dr. alone has had 4 calls imagine how many other drs. have been called also. My wife decided to move our son's medications due to having to argue with the pharmacist "Ray" and his staff @ store #7615 Greenville St. about his refills. She was assured by Ray that there was 10 refills "on hold". She had his medicine refilled @ the local independant pharmacy where the pharmacist told her that the pharmacist @Cvs #7615 told him there are NO refills left!! The independant pharmacist said he would call Cvs again [who he said was rude! what a shame!] or call the dr. Here we go again, having to bother the busy dr because Cvs is lazy or incompetent, we already know they are rude!!

My mother is 87 years old and has to regularly "deal" with the N Greenwood store at the very least 2-3 times in 1 day just to get her medicines filled!! After talking with many. many people this seems to be happening daily. My question is why do you NOT CARE about how you treat the people who have kept this company in business? I did figure out that when you choose to move your medicines, Cvs chooses to "lose" your refills therefore creating aggravation for you and the drs. and nurses. I am really ashamed that we have 4 Cvs stores in LaGrange who have the poorest customer service and extremely rude and childish behavior such as this!!

I will NEVER recommend this company to anyone who asks me and will relate my experience to them!! It's sad and pathetic for the customers and unfortunate that they can't put this company out of business!!

Feb 16, 2015

20

I am regular customer at your CVS located at Technology Place in Waldorf, Md. Within the last year, this pharmacy has been horrible. Here is why: Several times, I have gone to pick up medicine they either don't check my profile to see if I get generic or regular. They automatically fill generic. Never, ever have asked for generic. There are several people taking the refills without asking or informing me that my refills are low. I prefer to talk with a person about my medicines than to talk to a recorder. This morning I called in a refill and when I got there to pick up the refill, I was given fifteen pills half the amount that I usually get. Why didn't the person in the pharmacy say you only have fifteen pills left when I called in the refill. Today they wanted to charge me for half of the medicine at a higher cost than I would pay for a full month supply. This totally unacceptable and poor trash customer service. Please inform your operators in the pharmacy to advise customers if there refills are low and let them know how many full refills customers have on a prescription. Please make the pharmacist and clerks are paying close, close attention to the customers profile so there are less mistakes in the future. As you know mistakes can be extremely costly. I look forward to hearing from you.

Feb 16, 2015

60

During my employment with CVS, I noticed that my check stubs indicated sick pay had been used.
Since I do not take off from work, I was rather puzzled.
I spoke to other employees, who stated that the Manager (Sam Cortis) had used their sick pay as well as his own,
even though they had not called off from work.
I asked why the Manager did this, and I was informed that he used the sick pay to prevent going over his budget hours.
Some of the employees were aware of what was going on, but were afraid of getting terminated if they were to report it. (myself included)
This is very unethical, and do not understand how a big corporation would continue to employ an individual that does this!

Feb 16, 2015

20

I went into CVS Pharmacy last night and asked pharmacists about getting the flu shot told me with disgust I would have to wait a minute. I said fine 35 minutes later, he asked the other man where the flu shot forms were and then said. I thought she would.have left by.now but she's still.standing there.

this is the second time in a year I have had an employee treat me like this I called the store the first time and complained and go no where after being told they didn't want my kind standing on the.sidewalk in front of the store. The sad part is I shopped at CVS Pharmacy for years got all my meds, children's and grandchild's meds there. That want ever happen again

Not sure if this is because I'm a gay woman and you can tell but i will be digging deeper into it.

Feb 16, 2015

40

My son's doctor phoned in a prescription for seizure medicine for my son on 1/11/13 around 1:30p.m. I never received an email that it was ready, so I called at 8p.m. last night (1/11/13) and was told it wasn't ready. I told them I would be stopping by in an hour to pick it up. He absolutely needs this medicine! I went to the drive-thru window at the Logan Township CVS in NJ and was told it was not ready. I had worked all day 14 hours and could not physically go into the store to sit for a half hour to pick it up so I went home hoping it would be ready today. It is 8:30 1/12/13, I called the pharmacy and it is still not ready. This is not acceptable. I am going to have to wait now until tomorrow after I get finished with work to attempt again to pick it up. I never had this problem when I dealt with the CVS in Woodbury, NJ. The presecription were always ready for me.

Feb 16, 2015

60

On Monday October 28, 2012 I called the CVS pharmacy located at 2100 Dublin-Granville Rd. Columbus Ohio 43229. I called at approximately 8:05a.m. and when the young lady asked me what time I would be to pick up my prescription I told her 8:00p.m. That night I went to CVS to pick up the prescription a little after 9:00p.m. There was one lady in front of me who was very upset that her medicine was not yet avavilable. While the person who was waiting on her tried to correct the situation, no one else came to the counter to wait on the other customers. When it was finally my turn, 15 minutes later, I was told that my prescription was not ready. I told her that it was unacceptable that my medicine was not ready and I had phoned in the prescription at 8:00a.m. and told them that I would be there at 8:00p.m. And at that point I was later then I told them that I would arrive. There is no excuse that one prescription cannot be filled in 13 and 1/2 hours when there are like 5-6 people working there. I would also like to complain that there has been several times that I have walked up to that particular counter and have not be acknowledge for several minutes!! There has been times when I have went in there and there is a LONG line all the way down an aisle and no one will come and assist the customers to get them in and out and give them a pleasant experience. The only reason I continue to use this pharmacy is because it is open 24 hours a day. This situation should be addressed promptly s0 that others will not have the poor customer service that I have unfortunately experienced!!!

Feb 16, 2015

40

I'm a 24 year old female battling a brain tumor and recently had my 12th surgery on a Friday! I was released from the hospital with a prescription! I had a broken jaw with my mouth wired shut from getting a biopsy threw the inside of my mouth! And in order to do this they drilled my left jaw in half! I was weak tired and fatigued! I was always a Walgreens customer but had to switch because i had express scripts! From the beginning CVS has treated me horribly!

I don't know if its because of my age but they always give me hassle and embarrassement and torture to get my pain medication filled! I've never once abused or got early refills on my medication, these are things I searched to try and understand why they gave me such grief! I read maybe it was due to my age! But the day after my brutal surgery with a clear broken jaw and swollen head cvs would read my 10mg Percocet prescription and say immediately they didn't have it when they didn't even look!

Others said I couldn't fill medication there cause I've never been there before! So question how do they get new customers!! There always has to be a first time, even if it might be pain meds!They wouldn't even look me up in the system! I drove to 5 different CVS at first hearing there own versions of reasons why they would give me medication, some I knew we're lies because I've gotten my medicine filled there before! One said since it was Percocet my dr would of given me a second medicine that reacts with the Percocet and battling a brain tumor for 2 years I know that was not true! Another cvs said they don't give that dosage out and I knew that was a lie cause one other time I got my medicine there!

The main reason this was all happening was because my CVS that knows me was just out for the first time ever! So it sent me on a 5 hour man search after just getting out of surgery the day before! I even went to a CVS the next town over and they said since they weren't the city in which I lived they couldn't fill my meds which is another lie because CVS having 4,100 locations supposedly you can fill your medicine anywhere! And also I've filled my medicine once in the city my parents lived and in a city 100 miles away where i got treatment!

Im extremely aggravated and insulted how CVS is treating! I wish I could go back to Walgreens! Just because I'm 24 doesn't make me a drug addict! My dr closely monitors me and most of the time I refill my medicine weeks past the refill date! If I was an addict wouldn't I be there the day of! I know pharmacist have to be good judges of characters but what was sad was I had a wired mouth broken jaw face severely swollen and I'm battling cancer but none would even look me up they just instantly turned me away when they saw the medicine I was on! I didn't realize people after surgery shouldn't be allowed to get their medicine! I drove to over 12 CVS by the end of the day in a weak condition and the treatment was horrible until finally one CVS pharmacist was the sweetest woman ever and saved my life! She looked me up and filled my medicine in 10 minutes and asked for the first time how was I doing! I broke down and cried! In relief! I never knew pharmacist could be so cruel! I've had issues before with them but never like what I went through today!

I get I'm not old but isn't it bad as well that as a 24 year old i have to battle this illness! Again I've never given question that I was abusing my meds and second for 2 years I've never gone up on dosage which most patients do due to tolerances! I feel battling these surgeries and illnesses I deserve to be pain free and be treated with better dignity! It's not like I walked in and was a young girl that "looked healthy or like an addict like most Pharmacist try and look for or look at my history and see signs of abuse" but no I physically was showing all the signs of just having major surgery!

I'm waiting for the day to go back to Walgreens! CVS is sad and stereotyping! I know I'll hear some response like Pharmacist have to do their job when it comes to pain meds but they didn't do it correctly at all didn't try calling the hospital or lookin me up or realizing I need my medicine just by looking at me! They just turned me way one after the other in a cruel judgmental fashion! The excuses is what really got to me because pharmacies that previously helped me changed their policy all of a sudden common yeah right! Every other cvs is allowed to give 10mg out and now ur not!? And Than the CVS that made the lie of you can only fill your medicine in the city in which you live?

What happend if someone got hit by a car on vacation and got pain meds?! is CVS gonna turn them away!? Noooo! Lastly after 2 years on and off this medicine the Pharmacist said a doctor would always give you a counter acting medicine with Percocet and until i got that Medicine which they wouldnt even tell me the name of, That's was bull! Percocet 10 mg isn't even near the strongest dose of medicine and my drs have been appalled when they heard this story an told me to immediately complain! I'm scared in 4 weeks will I get the same treatment when I start radiation! Im realizing looking sick doesn't help me what about the day I'm not will they turn me away more if I look "healthy"!

I cant keep stressing and fighting with CVS about the medicine! I hope this complaint gets me somewhere! And look on my file and clearly see no signs of abuse! Yes I'm on pain medicine but I NEED it to have some quality of life! And I deserve it! I live in Boca Raton, Fl! Yes Florida supposedly is drug addiction capital I've read but the laws should be no different! And Deerfield beach fl shouldn't lie to their customers about not being able to fill Boca Raton scripts! I'm done now! Hopefully this can be resolved and I don't have to keep battling CVS or ever have to drive to 12 locations over 5 hours in severe conditions again!

If the CVS that finally filled my Scripts would of denied me I would of had not one CVS left to go to in Boca and plus it was Saturday at 7 pm and it was magically a 24 hour pharmacy!! And as Deerfield beach CVS said its not like I could of gone to another one in a diff city(lie)!!!! So that would of meant i would have been sent home to suffer and no one woth this amount of pain should ever have to! I can finally get some sleep and not worry about being in brutal agony and pain! Heather A very disappointed customer

Feb 16, 2015

60

On june 14th. i lost my job because of error made by cvs pharmacy on cannon avenue in hagerstown md.. I called about a refill on cymbalta, they told me to contact my doctor, and i did... So that was on June 8th. Doctor faxed my refill at 5pm on the 8th, i went in on the 9th, and was told the doctor did not faxed anything. So being told that, i waited monday the 11th to call my doctor, they said it was already faxed. So i called CVS, Cvs said it wasn't faxed at 5pm, it was about 6;15, so they said the doctored lied.. Was off medication from thursday to monday, take at bed time which is perscribed. Tuesday morning, from being offf the medication, i couldnt wake up to go to work. So that caused the loss of my job.. But the whole story, the medicated was at Cvs the whole time, from friday on.. Reported to manager and she was suppose to do video.. So I would like to be reimbursed my loss of wages, if not i will get an attorney, if not resolved... Thanks

Feb 16, 2015

20

I was at CVS Pharmacy in Reidsville, NC store # 361-0572 phone # 336-342-4741. My Reg # TRN #7574 CSHR # 1017087 STR # 4381 . It took me about 5 min. waiting to drop off my prescription and I was told it would be 15 or 20 min before it would be ready. So I sit there and RPH: Sean Sullivan walked over and put the prescription in the basket on the counter. He did not say who the prescriptions were for and the two ladies standing at the counter never looked to see who they were for. The prescription was finished 6:18 pm and it was not given to me till 6:39pm the young lady that was help feeling the prescription said King is ready. I'm sitting there in pain waiting and when I got up to get my prescriptions one of the ladies had the nerve to what's wrong. I was the only person sitting there waiting on a prescription. This happened on Dec. 12, 2012.

Feb 16, 2015

40

Hello, I just visited the CVS/pharmacy at 874 Harrison Avenue, Boston, MA. I visit this store a least 3-4 time weekly. Once you enter the store there is a smell of mold/mildew, at first I thought it was because it had rained. Butt the smell has become unbearable to the fact that today I had to leave. I coughed until I had to vomit and I am still coughing while sending you this note. I had to have some else make my purchase because the smell is so bad. Prior to leaving I aksed the store manager what is the smell and he saild they do not know where the smell is coming from. I am know expert of smell, but I think it is coming from the rugs, when they are/were wet. I would greatly appreciate if you look into this matter. I love shopping at your store and would like to continue to be a customer, but can not be a value customer if this issues is not resovled.

Feb 16, 2015

60

i gloria have gone to this store for a bit the staff is poor the way they speak to the people, old the is to the corp office head office. mrs nervana the lady would not full my order for nothing in the would. i have been there ther three day , my dr. dose not want me upset at all she lie and said that he said dont full the order that was date on the 12th of the mth . then put a red flag on the pharmacy online not to full tell the 19 onthe mth, after run the ins for ok i gloria have talk to the ins co for two day and was told that it was ok to pick up or full on the 12 she said her seft i dont no that going on around on 16th in meridan but it need to stop asap i am a sick lady and have been told this by drs i will be call the family lawayer too asap ! old and the manager told me to leave be cause she work to much will maybe she need to stop putin to hour and then talkin to the public the way she does mr. david should be wrote up as well for some one to be the head of the store and @ 3amstill salein alc, good luck with the store being open@ that time mrs. blairbrown hope to here from corp office soon!

cvs pharmacy on harbour lake plaza in goose creek sc has the most
unhappy people working in there pharmacy,the dr. calls you in a perscipsion and its alsways a issue sometimes you get them some times you dont my daughter and i are still waiting for 1 each for a week.then today ,i go to pain mangement and get 6 injections and have to have my husband drive me there,i am told at 5 pm i can have my meds at 7 pm really one person sitting waiting and i have to wait 2 hours i am handicapp and tired of there excuses.i am on a pain contract and every month i call my refill in so its ready on the date they filled it last month and there is always a promblem with gettingit that date.tonight my daghter went down to pick up the 2 i dropped off (that i could get at 7PM) and guess what i can not have the one till 7/22 this month..

i fill 11 scipts a month 9 at cvs 2 at Bilo i am tranfsfering my 7 to bilo i am so done with being treated like crap and yes the 2 other scrips ths drs called in a week ago are still not there my daughter has a infection and needs that antibicat but, they dont seem to care. bilo smiles at you and looks at you treats you with respect dont filk there nails when your talking to you this use to be a decent place to fill meds but,since Ken left there is no hope for them...and by the way when i move my 7 scipts i will be moveing any i fill for my husband ,daughter and also my son and grandkids..i will not shop there at all once it is all moved

Feb 16, 2015

20

Shortly before Christmas I was shopping in the Centre St. #861 Brockton MA store. I have IBS and symtoms can come on strong and without warning. I asked the cashier if they had a rest room and she referred me to the rear of the store where the pharmacy is located.

There were a few people waiting at the counter (maybe 3) and I aksed the pharmacist (he was a Asian man) if I could use the restroom; which I noticed was locked, and his reply was "no I am too busy." At this point I am panicking in fear of having an accident however I did not want to argue with him and explain my medical problem in ear shot of the people at the counter.

I rushed to the front of the store and the cashier asked if I found the restroom and I said the pharmacist is to busy to help me. My office is close by and I made it back to my office in the nick of time. I shop at CVS stores frequently on my lunch hour; however I have the choice of shopping at either Rite Aid or Walgreen which are near by.

From this point on I will not shop at your store I will spend my dollars at either Rite Aid or Walgreens; the pharmacist at store #861 was very rude and inconsiderate exspecially considering you have customer with various medical conditions in your store at any given time you would think the pharmacist would be cognisant of this.

Feb 16, 2015

40

I went to fill a prescription that I have filled every month for three years &have a prior authorization for & pharmacist knows me & refuses to fill because she said she couldn't read but had the same signature on a prescription that was filled on the 7th & the pharmacist filled with no problem. I asked for a copy & she gave me a copy but still refused to fill. So I will wait for the doctor on Monday but will be pulling all my prescription & plan to file a complaint with watch dog from the pioneer press to let the public know how you will be treated no matter how long your a customer. I will be asking for copies for the last year to see how they were signed. The pharmacist was pretty much saying I filled it out myself I will never be embarrassed like that again & will make sure others never do.

Feb 16, 2015

40

Today ( Feb 22, 2012 at 12:25 PM ) I was in CVS Methuen on RT 128, I have been since January going into this store on a regular basis ( at least 3 times a week ) however, after today, I would rather travel 5 miles to another non CVS store to purchase my goods. As I was being cashed out ( the associate, whom was not wearing a name tag ) was asked a question by another customer who appeared to be in a rush, this didn't bother me.

However her responce to another CVS associate who was behind me in line ( perhaps he was on his lunch break ) when he asked her what the customer was looking for, the following responces is why I will never shop CVS again, and I will quote her " He was looking for the shampoo that he probably stole the other day " the associate behind me said "What ?" then she continued on to say, well he is wearing a heavy winter jacket and its 53 degrees out, and there I stood with my down winter jacket on, as I along with thousand perhaps even millions of people are still cold when it is 53 degrees.

And with that said, I can only assume that CVS employees are trained that if it is 53 degrees out and customers are wearing winter jackets we all must be theifs. I was so dismayed by her remark that I went to the pharmacy department and obtain the district managers name and number, and he will be receiving a call tomorrow morning.

Feb 16, 2015

20

I am very unhappy at the way my elderly mother was treated by the CVS pharmacist in the Villas NJ store this week while trying to refill a prescription. My mother is 85 years old and very fragile with a passive disposition and if she did not understand why her med could not be refilled, it should have been explained to her in a better manner. I live in Florida and when I checked in on her after the "attack" she could not even talk to me. When I called her the next day she explained what happened and I want this matter resolved immediately with a phone call to her apologizing for the unwarranted lashing she received. I am appalled that a pharmacist would act in such a way! I would like a response to this e mail, please, so I know I do not need to take further action.
Thank you,
Jacqueline Niles
352-279-8795

Feb 16, 2015

40

My employees and I do a lot of business at the cvs pharmacy across the street where we work. On 3/22/13 I when across the street to do a little shopping. After completing my shopping I headed towards the checkout. The cashier seen me come and left the register and went to the photo department. She could see me standing at the register but would not come to check me out. After standing there for 5 minutes I left all the items on the counter and left the store. This has happened to all my employees at one time or another with this same cashier. This cashier seem to think that everyone has all the time in the world. I manage a car wash and my employees run across the street in between cars. When this cashier is working it takes them a long time for them to return. This cashier needs to be replaced. I will not patronize this cvs or any other cvs after this and encourage my employees to do the same.

Feb 16, 2015

60

There employees are over worked and under payed. The promise wages and never deliver. The district manager Christopher Cunningham is unprofessional and does not keep his word,has no concern with employee needs.

Feb 16, 2015

60

I b have used cvs for over 8 years I have cancer so it makes it hard for me to go get my medications in the last few months the pharmacy has declined in customer service most of the time there is only one cashier open with well over 8 to 10 people waiting in line that takes some time to attend all these people it has gotten worse each time I go my doctor has faxed or e mailed my presription my doctors office has called me to informe me that the pepsriction has been send I go to the pharmacy to pick up the medication waiting in line 15 to 20 minutes I am told that they do not have any preespription I leave the store and as soon as I get home cvs calls me to inform me to go pick up the meds I am treated with bad customer service with an atitudesthis pharmacy is in 915 poquonneck rd groton ct 06340 I am tired of the clerks making these kind of mistakes I waste my gas and time only to have to return and pick ithe meds. Up. I had my vocal box removed so it makes it hard to comunicate with employees there anbd sometimes it feels like be trhey do want to attend me

Feb 16, 2015

20

I just spoke with Walmart Pharmacy who volunteered to me that they always check to see which way is the most inexpensive for the customer. So apparently I am not asking too much in expecting that my pharmacy do this as a courtesy as I have put my trust in my Pharmacist and have been let down by CVS Pharmacy. I am not happy with your service and will be moving higher up if not settled to my satisfaction. Also, the publicity that you receive from this will not be good. Please see what you can do for me as I cannot afford to throw my money away and that is exactly what has happened.

It has over a year since I contacted you and have had no response and have still been paying too much for my Acyclovir & Tamoxifen. I have asked the pharmacists several times why I have my health pass card and they don't know or at least they say that they don't know. Instead of telling me not to run it through on my insurance cause it is less expensive to do a 90 day supply on both without my insurance. I don't know what else to do. I think it is your responsibility to inform your customers of this. As of today I have spent $558.68 since 10/2009 on these 2 medicines when I could have and should have spent approximately $176.

A difference of 382.68 which I could desperately use since these are not the only prescriptions that I have filled with CVS $1861.64. Now when I ask to put it thru on my Savings Pass I'm told that I need to pay another membership fee because it is expired and has done me no good at all. It is hard enough for me to remember all my meds I don't need the additional stress of trying to come up with more money for prescriptions. It is not good for my health.

I want to be reimbursed for the $382.68 and I want to be set up in your computer to always run thru on the 90 day supply for $11.00 or I will transfer my business and it that doesn't matter to you. I will go to the top of CVS and the top of the Pharmacy and the bad publicity that you receive will not be good.Â Please contact me ASAP because I am not going to be ignored again. If I don't get a response very soon I will begin taking action.Â Thank you and I hope you understand my point and sympathize with me.

Feb 16, 2015

40

I was, after today, an CVS member for years. My experience at the Drive through Pharmacy window was left to desired. As always, I've dropped one prescription, a controlled drug that my Primary Care Doctor can't electronically submit. The CVS pharmacist replied by "Oh Lord", as though she was exasperated. I've filled prescriptions here before with no problems, but the tone and attitude of this woman completely turn me off from coming here. She went on in conversing about, "we have to stick together, "look out for each other ", etc? Yes, I'm Afro-American, as so was she, but what does this have to do with my picking up and dropping off my prescriptions? My ethnic trial and tribulations have no reflection on how you should address an customer, and my only concern was to complete my transaction and go home to rest for the weekend.

Feb 16, 2015

40

I had a friend go into the CVS in South Williamson, Ky she dropped off her sick daughters prescription and was told that she could not pick up the medication until the next day! Another friend dropped her script off this morning and the tech told her it would take 1 hour she came back at 7pm and it still was not ready! I have worked in pharmacies on and off for the better part of 10 years. Never have I heard of anything like this! I think this location needs to be looked at something does not sound right! If they are under staffed then it sounds like they need some help

Feb 16, 2015

40

My wife went to CVS to pick up her prescription today and her drivers license had expired. The pharmacy tech, Trisha, was very rude to my wife. She was rude in her tone of voice and berated my wife for not having a valid license. We have been loyal customers of CVS quite a while but , if this is the way we will be treated in the future, we will find another pharmacy. The technician is the lead technician and apparently she feels like God or something. Maybe she just feels like, since she is a lead technician, she can run all over people. The other customers sitting there hearing her berate my wife agreed that she has an attitude problem. I have picked up medication for my wife and she has been real snooty with me also. I don't need it and am not going to take it from some little young girl that thinks she is better than everyone else.

Feb 16, 2015

40

I have been a costomer of CVS pharmacy on 1624 lincoln hwy east, lancaster PA 17602 for over 2 years. On Feb 4th 2012 I had to go to Puerto Rico, days before I have asked if my perscription would be refilled at the CVS parmacy in Ponce, PR. For my surprise when i went to refill my pain medication they made me fill like it was from another planet and they refused to refill my pain medication. I suffer from server back pain and Fibromyalgia which cause for me to be in server pain if this medicine is not taken.

I have called the pharmacy here in PA and they told me that i needed to speak to Maria, very rudely she told me that i needed to find a doctor there in Puerto Rico to perscribe the medication because it was another country, as far as i know Puerto Rico is part of the US. and is commonwealth state. I asked to speak with the pharmacist, an he told me that he didn't feel right of transferring the perscription to Ponce, PR. I was there for two long weeks with out my medication, very little sleep, tried over the counter pain medicine and they helped very very little.

I am not a drug addict I'm a person that sufffers from server pain and needs these medication why your pharmacy refuse to fill my perscription. If I go to New York they wounldnt fill my perscription either. There are many people in my health situation do they have to go thru the same problems I did. What is wrong with your pharmacist that they judge people just because certian medicines. I will definetly transferr to Walgreens even if they are further away from me. I dont need to deal with angry and judgemental people. Nor does anybody esle we are your customer. Even animals get better treatment then I did.

Feb 16, 2015

40

After they changed the people working in there pharmacy I have had nothing but problems. Today was the icing on the cake a young and I'm going to say it as it is, smart ass girl named Brandy first lied to my boyfriend, then to me, and then to cover her ass her boss. I will no longer be doing business with them. I'm the customer and they should do anything possible to help me instead of argue with me. And especcially lie to her boss. This is the CVS at Pryder and McCarren. It took 6 hours to get a hand written script from my Dr. good thing it wasn't med. nessicary or I'd be dead. Get the other people back or train the new ones good customer service not how to be total asses.

Trying to get some stuffs from CVS and used their coupons. When I check out, the CVS staff was stare at me like I will steal things. When I scanned two coupons, she said you can only scan two which is something I dont understand. Why Cant I scan more than two coupons? And the computer accepted my coupons but the lady took out the coupons and said you didn't meet the requirements for these coupons and I'm going to void them. So I said I don't want to buy anything now. Since she ruined my day, I decided to leave without buying anything. But she suddenly I was stealing if I used the coupons.

How can a staff called a customer stealing just because the customer misused the coupons? I was very mad and I do NOT want to go back again.Â CVS needs to tell the employees how to treat customers!!!!!

Feb 16, 2015

40

Her name its Maria P. The first time, I make a mistake and have to cancel and start all over and she told me "always its the same mistake now I have to call the manager and void this ugh!" and the manager came and nicely void the transaction and said its no problem, and then she told me "step aside im gone a take care of the others first,you have to wait until im done".second time I was gone a make 3 transactions and I let people pass first,when I told her I was gone a make 3 transactions she told me she can only do 2 becouse I was make in a line, im so disappointed of the service its the only cvs in town, how this lady still working there with that attitude, I love shopping at cvs and now I always think about goin or not, becouse im gone a see her there, I hope somebody take care of this issue, thanks

Feb 16, 2015

40

I sent my daughter to pick up a written prescription from my doctor for migraines that I have had since I have been dealing with a concussion. The concussion was caused by a fall in late December 2012. I have seen my doctor (general practitioner) at least 4 times in the last 2 months due to my surgeon referral because the surgeon is only dealing with the neck surgery of removing the total if three discs from my neck. My appointments with general practitioner are only until I can see a Neurologist which I can not get appointment until May 2013. The Meds I was given on Tuesday, 4/2/2013 only made my headaches worse. The prescription on Tuesday also contained acetaminophen but that was not an issue with CVS.

I just received call saying that my Prescription is ready after over 3 hours and having to send my daughter back across town to pick up. I was told not to take the Meds that I had on hand with the new prescription which I clearly told CVS pharmacy. This is very much an issue while waiting with a migraine, having to get in touch with my doctor and then CVS making another 3 hour wait to fill. My insurance was OK with filling this prescription so after informing the CVS pharmacy that I knew the doctor's precautions, why did they not take my word?? I have had a very rough night and severe pain since the concussion. I feel like I have been treated as I was not trusted to know what not to mix. This is not acceptable with the issues I am already having!

Feb 16, 2015

20

I work for a doctors office that continues to recieve RX's for a doctor that is not ours and for patients that are not our either. So I have called the Pharmacy (store #7663) 7 times over the past 2 months to let them know that they are sending these ERx to the wrong number. The pharmacist that I spoke with was EXTREMELY rude and told me "There is nothing I can do for you".

After I asked him how would this patient get taken care of he only stated "I do not know". I feel that this is NOT the way a Pharmacist should act, when it is their job to make sure the patient is taken care of.

I asked for his name however he would not give it to me. I stated that I would call CVS Corporate to file a complaint on him and he immediately hung up the phone.

Feb 16, 2015

20

Multiple times I have been to CVS pharmacy located on Cypress in West Monroe, La 71291. They are lacking in customer service skills. Today I was helped by someone named Emily; I have never seen a worker who is that rude and even rolls there eyes to the customer. She then walked around to make comments since there was a problem with getting my prescription filled. After the doctor called to verify the prescription was for me and correct she asked someone else to check me out. Please fix these problems as this is the pharmacy I always and would like to continue to use if the service can step it up a notch! Thank you!

Feb 16, 2015

60

CVS store #1476 at 7012 Marlboro Pike, District Heights, Md 20747 This pharmacy location never has any concerta medicines in stock. I fill monthly prescriptions for my my minor son and every month the store is out of medicine stock. You would think that once they are out of stock they would order enough to cover a 30 day period, then order another and so on and so on. Also, my son has a new rx for Amphetomiu 10 mg, and you guessed it, not in stock. Could they just have ordered it and all I would have to do is wait for it a day or so. Is that asking for to much. Or do I need to find a new pharmacy altogether.

Feb 16, 2015

60

Previously, I used a nice local, small, independent pharmacy with prompt & accurate service, friendly & competent employees & wonderful customer service. Unfortunately, they went out of business & after they closed, I transferred my prescriptions to CVS Pharmacy in Sandy Springs, Georgia. I thought the nearby location and 24 hour service would be a good option for me. I was very, very wrong. I am told that this is a "high volume" pharmacy, which translates into very long lines, long waits for medication fills, out of stock medications, frequent ordering errors & poor customer service. Not surprisingly, this pharmacy has a high employee turnover rate & as a result, most of the employees do not know the customers they serve.

Honestly, there is not enough room to describe the many problems I have with this pharmacy. I usually try to âdealâ with the bad experiences & hope tomorrow will be different. However, today was the last straw. After visiting this pharmacy multiple times (as well as two other CVS pharmacies) for the same (C2) generic medication, I was told that my supposedly ordered medication was to be picked up today. I am at the end of the previous prescription & I found out that the pharmacist did not order the med but they can reorder (?) it & I can pick it up in a week. What? I explained that I was running out of my medication & that I did not have enough to last another week since I had been trying to get it filled for over TWO weeks.

The pharmacist tells me that I can get the name brand, which is 200 dollars more expensive than the generic. No, thanks. Then he says I can "partially fill" my prescription for a few days under the brand name "to get me through" & then go to my doctor, get ANOTHER prescription & fill it under the generic when it comes in next week. Since this is a narcotic medication, I am pretty sure this is illegal, and if so, this would not be the first illegal advice from this pharmacist. No, thanks, again. No apologies, by the way. In fact, he acted as if he was doing me a huge favor, while he clearly stated (twice) that the mix up was not HIS fault! I have observed this pharmacist before & his communication skills & his customer service skills are lacking.

Because I take several medications on different schedules, I spend time & energy keeping everything organized with my medication schedules, doctorsâ appointments & pharmacy refill requests, etc. I wish CVS pharmacy spent more time trying to be organized, efficient and effective. In my opinion, a well-run pharmacy should work hard to make the business of pharmaceuticals as efficient & as accurate as possible, especially for a customer of over 6 years. Excellent customer service does not include requiring that a customer travel from pharmacy to pharmacy, trying to get a prescription filled. Most pharmacy customers do not feel well to begin with, & if they expect & experience problems with every prescription, then the customer & the company have a problem. And if I were a leader within this company, I would want to know about such complaints. As a paying customer, I would like to be treated with at least some respect, perhaps following up with what he says he is going to do. When problems arise, & I understand that they will sometimes occur, I would like for my pharmacist to help me to find a positive solution, not deny blame & delay me getting my regularly scheduled medication.

Problems are rampant with my CVS pharmacy. In fact, I EXPECT problems with each pharmaceutical request I submit. If things go smoothly, then I am thankful, but surprised. That says a lot. I have asked family members & friends for recommendations for other pharmacies & the results are unanimous; do not go to CVS. Apparently, anywhere else is better than CVS. It is a big hassle to change to a new pharmacy, but based on what I have experienced, I feel I would be better served by using a different pharmacy. I certainly feel I have given CVS plenty of time to improve, but things are getting worse rather than better with time. I am at the end of my rope. I am so disappointed in this pharmacy.

Feb 16, 2015

60

I recently had my prostate removed. I still have a catheter installed - I would like to get it out, but I still need another surgery to repair damage done by the original catheter. I used to take Vesicare for bladder cramps, but it stopped working, so the Doctor prescribed Toviaz.

Out of the blue Caremark said they would no longer fill the Toviaz. My Doctor even called Caremark, but his request was refused. So now I have to pay full price if I need more Toviaz. Does Caremark know better than my Doctor? What's going on here?

1/10/13 3:30 went to get prescription filled and was told it would be ready in 4hrs. Returned at 8:30 the same day and was told I would be getting 3 of my tablets and the rest of my order will be ready on 1/11/13 after 6pm. I returned on 1/13/13 and again was told my order wasn't ready and it would be ready on 1/14/13. I was given one more tablet until 1/14/13.

On 1/14/13 will be my 4th trip to get this prescription filled entirely. This needs to be looked into . I'm ready to find another pharmacy.

Feb 16, 2015

40

I was at my local CVS in Laguna Hills, California, picking up a new prescription and I asked the young girl working at the pharmacy to explain how and when to take my new medication. She sighed and rolled her eyes, and was very unfriendly. She did not greet me, or ask how she could help me, so I had to get her attention by waving my hand. I no longer felt comfortable asking her anything so I asked to speak to the main pharmacist, and she told me to wait. When I asked how long she thought it would take because my daughter is waiting in the car, she ignored my question and began texting on her black iphone. I asked the pharmacist what her name was so I could complain to management and the woman told me her name was Diana Nguyen. I left CVS not feeling like I was still unsure about how to take my new medication and I will be transfering my prescription to my local Target. If there is anything you can do to ensure this type of rude behavior doesn't happen to anyone else, please do so.

Feb 16, 2015

60

I am new to CVS only because my insurance
changed and my first impression is not good.
I had a prescription called on 4/29 and it i went
To pick it up & they explained that they had nothing
In the system. I called my doctor who said he called it
In. I went back 5/2 & it still wasn't there. I gave up.
I'm going to use my hospital pharmacy. I just felt
I wasn't important customer to CVS. I never was approached by a pharmacist
Honestly, the Rx wasn't a big deal. I could wait.

Every company is going to have issues. U learn by
Mistakes. Cvs should look @ Walgreens customer
Service policy. They are efficient & helpful.

Oh, I am not a big fan of carpeted stores. Yuck!!

Good Luck.

Feb 16, 2015

60

On 3 separate occassions your company has printed in the sale ad the Sylvania Netbook wireless mobile internet device for 59.00. this summer you advertised it and i went in and they said "we received 6 in and they sold last evening" i said the sale did not start until today and they said someone new was working and they sold them "sorry".Â the 2nd time it came out i went in at 10:30 they said we only got six in and someone bought 4 and 2 others bought 1--i said why did you sale 4 to the same person--why only 6 when it is the main feature item? so i thought this paper came out and i went in when the doors opened and of course they had none this time.

they said sylvania quit making them but the Buckhannon store has 3 left that is 20 miles from where i live and i am sure by the time i got there there would be none--i said if they quit making them how come other stores got them they just shrugged their shoulders--i buy all our medicines there and you can check my cvs card i purchase a lot of items there--

for this weston store to do this to customers who are loyal is not right --i just wanted 1 small netbook computer--why is this not false advertising not getting them in and the flyer saying it is available and other stores have them and weston does not--i am requesting that cvs ship one to the Weston Store with my name for me to purchase it at the sale price add--this is so unfair for some of us to be treated like this when i shop there diligently for medications and the Lewis County Emergency Squad parties for the candys and the Halloween and Christmas parties.

for the ball teams with items and birthdays..please see what you can do-- i work very hard for my money and want to spend it wisely---thank you--

Feb 16, 2015

20

I am regular customer at your CVS located at Technology Place in Waldorf, Md. Within the last year, this pharmacy has been horrible. Here is why: Several times, I have gone to pick up medicine they either don't check my profile to see if I get generic or regular. They automatically fill generic. Never, ever have asked for generic. There are several people taking the refills without asking or informing me that my refills are low. I prefer to talk with a person about my medicines than to talk to a recorder. This morning I called in a refill and when I got there to pick up the refill, I was given fifteen pills half the amount that I usually get. Why didn't the person in the pharmacy say you only have fifteen pills left when I called in the refill. Today they wanted to charge me for half of the medicine at a higher cost than I would pay for a full month supply. This totally unacceptable and poor trash customer service. Please inform your operators in the pharmacy to advise customers if there refills are low and let them know how many full refills customers have on a prescription. Please make the pharmacist and clerks are paying close, close attention to the customers profile so there are less mistakes in the future. As you know mistakes can be extremely costly. I look forward to hearing from you.

Feb 16, 2015

20

My elderly mother went to get a prescription filled at the CVS Pharmacy on 13488 E eleven mile rd. Warren MI 48089. She has been on this medicine for many years. Her psychiatrist retired so she had to go to her family physician for a script until she could find a new psychiatrist she liked. My mother went to her new psychiatrist and he wrote her a script. She took the script to CVS and they told her they could not fill it for her that day. They then called our house later saying the Doctor canceled her prescription. I called the Doctor and he said a pharmacist named Marie called him and told him my mother was seeing multiple doctors who were prescribing her the same medicine. This made her new Doctor think she was a drug attic so he canceled her script. I thought pharmacist were not suppose to give out personnel info without permission.

This pharmacist made my elderly mother look like a pill pusher . I thought pharmacist were only suppose to contact a doctor for verification that a script and the dosage are ligitimate. Not give away info over the phone about other Doctors she has seen. My mother then did not have the medicine she needed. My mothers blood pressure went from 120 to 175. I had to take her to the emergency room so they could give her the medicine she needed. I believe my mother's hippa rights were violated and I am contacteing them over this issue.

That pharmacist defamed my mothers character to her doctor and caused her to end up in the hospital. I have always been treated with respect at every other CVS I have shopped with. I am so outraged and hurt over the way the pharmacist stared at my elderly mother with contempt when she turned in her prescription. I am a loyal cvs customer and federal employee. I spend a $100-150 a month at CVS. Because of this I have decided to take my business to rite aide.

Feb 16, 2015

40

I've shopped at SavOn/CVS since 1969. The same location on Pico Blvd./Point View LA 90035. The pharmacy tech was rude to me on several occasions. On 12/31/11, after receiving several automated calls to pick up my refills, I did so. The rude tech, who has waited on me for years, asked for my name. She couldn't find any refills and proceeded to check the pc.

She asked me to spell my last name-I did-than my first-then my birthday-I did. Then she stated we have a communication problem as I received a phone call. The person on the line asked why this person was speaking to me as if I were a child. The prescriptions were filled and I spoke with the pharmacist. I told her I would not return and I will transfer my prescriptions elsewhere. I spent $2700 on prescriptions in that store last year. I won't do that again.

I have had Blue Cross Family plan for 25 plus years. Your pharmicist was rude and not professional. She filled my prescription but would not fill my wifes as she preferred to argue with my wife that she was not on my family plan marked Blue Cross. We have used this CVS and other CVS pharmacies within the US without challenge or argument. I understand that education is poor now days but CVS should screen the people that are going to talk to the public. Because of this my wife is still sick and we have to go to a different pharmacy and I will promise it will not be CVS nor will it be in the future.

We will never shop in your stores again and I am sure at that store I will not be the only person leaving that store upset. I reccomend anger management and just plain educate your personal. I'm a doctor and have always suspected rude pharmacy techs of having mood swings. She should be employed elsewhere.

May 03, 2011

20

I have worked for years at CVS. Hours are cut to the marrow. DM does not care, takes you away from what you need to be doing to what they want done. That puts you behind. Not enough staff to serve the customers properly ( I feel really sad for the older clients ) .. Personally, I think Tom Ryan needs to take a good look at the situation. With the competitors with three or more on the floor to assist customers, stock shelves, process film, clean, wash windows, check in vendors, I just hope CVS wakes up soon before they find all of their investments (personal and economical) go down the drain, or with Mr. Ryan retiring, does he or the share holders even care anymore?? J

Nov 08, 2010

20

Today I went to CVS and used the restroom while I was there. Apparently, there was a sign on the door that said “out of order”, but I did not see it. The sign was posted only 3 feet above the ground on the door and I am over 6 feet tall. The restroom was not out of order, so I used it. When I came out, a CVS employee and manager were waiting for me. They immediately began verbally attacking me, telling me to get out of the store. I told them that I had just used the restroom and asked what the problem was. The manager told me that I have “mental problems” and that I have “the mental capacity of a 10 year old”. The employee and manager chased me, yelling profanities at me. They chased me right out the door into the parking lot and continued to insult me outside.

Patricia Durant CVS card 4872061866743 from Rehoboth, MA

Mar 16, 2019

20

I had a coupon that I received via email good through 3-16-19 for 32% off one item. It did not work and I was not purchasing anything that was not eligible. I have sent an email to the rewards customer service today but I want to pursue it further. The clerk did not attempt to type in until I asked. Never attempted to resolve just said it did not work. I left not purchasing anything. Store 2066 Washington St So Attleboro Ma. Not a customer "FAN" of this store. I have requested that the coupon be reissued.

Thank you,

Dawn Davenport from Jacksonville, FL

Mar 12, 2019

20

As of 1/1/2019, CVS adopted a new system that does not allow for diabetic patients to easily obtain their diabetic supplies. The new system does not allow the processing to Medicare for more than once a day testing for non insulin dependent diabetics and for more then three times a day testing for insulin dependent diabetics. Besides this being EXTREMELY inconvenient for our patients, we are finding that your employees are telling our patients that this is a new Medicare guideline and is faxing this to our offices as well. The problem being, this is NOT a new Medicare guideline, it is only a CVS service issue and we have had no choice but to have our patients transfer their prescriptions from your pharmacy to others in the area. Not only are you losing a great deal of business, but we are requesting that you send a notification to ALL of your stores employees to stop giving false information to our patients. A great deal of them are elderly and rely on accurate information from their pharmacists and this is only causing them confusion and frustration. Please correct this issue!

elaine petrasky from Seekonk, MA

Mar 11, 2019

20

I do tons of business at CVS, prescriptions, all kinds of products, you name it and spend lots of money. I also get tons of coupons. Now I go to purchase a product and guess what, it is on sale so you can't use the coupon. Today I had coupons good until 3-16-19 for Maybelline, Revlon and Almay, so I made a trip only to find out every one of them was on sale so I could not use them. This happens all the time. Why would you constantly give out so many coupons when you can't use them? It is absurd, a waste of time for the customer, frustrating and so bad for the environment with such a waste of paper. Can you imagine all those trees that have been destroyed. I hope you do something about this because I am ready to take my business elsewhere. This is false advertising as far as I am concerned.

P from Grosse Pointe, MI

Mar 11, 2019

20

No matter which cvs store I have been to and I have shopped at many different locations. The wait time to pay for my purchases is outrageously long. Plus your employees are so unfriendly and unapologetic it is amazing. Your pharmacy staff is just as bad. All your employees seem as though they hate their job. What as a company do you do to them ???! My friends and relatives all agree and have pretty much stopped Shopping at cvs because of it. I have never seen another company have all their locations do the same thing. I am sure this comment won’t mean a thing because this has been going on for years and nothing changes

Karen LEWANDOWSKI from Roselle Park, NJ

Mar 09, 2019

20

The CVS in Wanaque, NJ is the worst location I ever came across. The pharmace department screws up by saying they never received a phone or faxed in orders. Plus when you are in there to buy other items, more than half the time I place my items down on the counter and walk out the store with nothing. That's because there is no one there to take care of you. Plus they are the rudest people that work there!!!!

Karen LEWANDOWSKI from Roselle Park, NJ

Mar 09, 2019

20

The CVS in Wanaque, NJ is the worst location I ever came across. The pharmace department screws up by saying they never received a phone or faxed in orders. Plus when you are in there to buy other items, more than half the time I place my items down on the counter and walk out the store with nothing. That's because there is no one there to take care of you. Plus they are the rudest people that work there!!!!

Ginger thomas from Franklinton, LA

Mar 07, 2019

20

The walker Louisiana cvs pharmacy is truly the worse Pharm. They have to order meds so it takes couple days. You also CANNOT get through on the phone to Pharm!

barbara metz from York, PA

Mar 07, 2019

20

I ask them if they take GOODRX card and they said no ,be cause I have insurance,but I understand they just don't put in under your insurance just the discount card

guillermo tello from Austin, TX

Mar 06, 2019

20

then wosrt service

cvs 520 w slaugther ln. austin tx and cvs 5526 congress ave austin

they were not able to gave me the merdicine in the first location {slaugther } they toll me that they will text me when they have it ,i went on monday and i have to call them on wensday to know what happen and is when they say that they dont have the medicine ,toll me to go to second location{congress } and when i arrive they dont send any info .i have to go back and pick my prescription my self and go to buy my medicine to walgreens ,

Gloria H Gleizer DOB 10/1/1944 from Huntington Beach, CA

Mar 06, 2019

20

I have been going to the CVS Pharmacy Store #9569 phone: 714 847-6054 (Magnolia/Warner) in Fountain Valley, CA 92708 since Sept. 1979. Always had great service with a smile and felt the pharmacy staff really cared and always got a smile, plus phone calls if my refill was going to be delayed, out of stock, etc. Through the years the pharmacy has gone down hill. I would say the last 8 years your customer service is very poor. Calling the pharmacy to see if my refills are ready is almost impossible. They don't answer the phone, and when they do answer the phone they say very fast "hold for just a minute." In the meantime I have been on hold for 20 minutes, and like today 3/6/19 Kathy Nguyen came back to the phone after I was on hold for 20 minutes to see if I have been helped, and I stated I was wondering if my medication had come in today, she stated wait one minute and I will check for you. Kathy put me on hold again and never came back. Five minutes later I was disconnected. I called the CVS store and spoke to Barbara Scobey and explained my issue. So Barbara was very good at communicating to me that she will personally go to the pharmacy and relay to me the information. Barbara spoke to Kathy Nguyen and Kathy stated the medication came in and she is processing it now. In the past I would have received a phone call to put me at ease that they were refilling the medication, and it will be ready in thirty minutes. Instead Barbara who works in CVS store gave me this information. The pharmacy should have called me. This has been going on for way to long. I feel the pharmacy is understaffed and the customers are suffering. The pharmacy staff does not have the time to give the customers a smile and/or explain any information regarding your medication, and there is no one to answer the phone, because everyone is to busy helping customers in the store. I have tried to reach Nila Patel, district manager many times and she has never called me back. So that being said, I want to communicate only with the Corporate Office CEO. Your immediate reply would be greatly appreciated.

Everytime I go pick up my kids prescriptions there is always a problem.They talk to you any kind of way.There don't fill the prescription even when you speak to someone over the phone.Once I get there is a problem its never ready.Please can you look into it.

Jay Rust from Willoughby, OH

Mar 04, 2019

20

The store in Chesterland, OH (44026) has had a large chuckhole in the entrance driveway for 10 months that is so deep a store employee has placed an upside down shopping cart in it to block off the driveway and prevent someone from driving into it.
This is an extreme safety hazard to customers and employees and is a terrible eyesore to the entire community as it is adjacent to the road and near a major intersection of two state routes. Can someone please address this issue and fix it ASAP??!!
Thank You
Jay Rust

Krista Knechtel from Ellwood City, PA

Mar 04, 2019

20

I have so many complaints I don't know where to begin, I coupon there once a week, every week I get attitude from someone, they always tell me "well maybe if you did this we wouldn't have any problems", so I do it, following week they again say "well maybe you should do this instead" so I respect them and try to make things easier but every week they come up with something new thinking I'm not going to do it and they can continue to blame me for the issues and poor service. The last few weeks it's been the manager MARY. She is very rude and when other customers ask about what I do with all the items I purchase I respond that I give 99% of it away, mostly to catholic charities, foster homes, people in need etc, she always does that smug sigh and says "uh huh" "sure you do" making me look like an idiot, she's even been so rude in front of other employees and customers they even intervened and told her how out of line she is, she then just walks away. Any time anyone is behind me I let them go first because couponing is very stressful and can be hard and I try to help as much as I can to make it easier on them but the last few times sometimes there registers stop working etc, not my fault so transactions take longer, by then it's 8:30 so they MAKE me let everyone in line get in front of me then when it hits 9 they say sorry, we have to close, are you serious? Last week I even got YELLED at by the male employee because he made me do this (while in the meantime MARY stood beside him and did nothing to help anyone, there are 3 more registers for a reason, this all happened in front of several customers which one was so descusted with there ignorance towards me, threw her items aside, took her CHILD and left, all i asked was so you let everyone in front of me, even another couponer who had way more items and more coupons so if 9 oclock hits then what, he said too bad, we close. Never in all the years I've been doing this have I ever seen anything like this besides at CVS, first bad experiences with ROBERT, the manager in Ellwood City Pa store, he would even turn half the lights off at 9 pm, closing wasn't until 10, it was the night an elderly women was in there and couldn't see well, she almost fell and I was videoing the lights being off and caught it on tape, she starts crying and leaves, you should be ashamed of yourself, he's still there even after contacting cooperate and posting the video on Facebook page, once with a male cashier in Cranbeery Pa, I bought 4 items, used 3 coupons, he cursed so bad I felt dirty just hearing the language, F*** this and This is f***ing bull****, f***ing stupid ass people, again in front of other customers and children, what a disgrace. I will be writing detailed complaints about the most recent problems that not only I but also my mother and daughter have all been through, and I will continue to video every experience if need be, lawyer said this can be a major lawsuit some of the stuff I have on video to this day over the last few months, honestly I don't want anyone in trouble, I just want them to do their jobs and if you don't like your job, find a new one.

GABRIELA E , HERNANDEZ

Mar 03, 2019

20

ON MARCH 3,2019 I WENT TO CVS TO PICK UP MY MEDICATIONS I AM A 61 YEAR OLD DIETABETIC I WENT TO A CASHIER TO PAY AND I CANNOT BELIEVE THE CASHIER TOLD ME TO MOVE SO THAT SHE COULD ATTEND TO GUY THAT WAS BEHIND ME AND MY HUSBAND SHE HAD ALREADY SCANNED MY ORDER AND I ASK HER HOW WERE THE COKE SODAS AND IF THEY WERE ON SALE SHE MADE A FACE AND TOLD ME TO WAIT UNTIL SHE FINISH WITH THE MAN BEHIND YOU CAN SEE THE VIDEO THAT IS VERY POOR SERVICE I ASK FOR THE MANAGER THERE WAS NONE IN THE STORE SO I TALK TO A LADY THAT WORKS THERE FOR A LONG TIME AND I TOLD WHAT HAPPEN AND HER RESPONCE WAS THAT THE CASHIER HAD CALL HER TO ATTEND TO ME AND I TOLD THAT WASN'T RIGHT WHAT SHE TELLING ME TO MOVE SO SHE COULD ATTEND TO THE MAN BEHIND JUST BECAUSE SHE KNEW HIM HE COULD HAVE WAITED JUST I DID, ITOLD HER I WAS GOING TO COMPLAINT ON HER SERVICES AND SHE SAID SHE DIDN'T CARE I ASK FOR HER NAME AND SHE SAID IT WAS DIANA WITH A GRINN ON HER FACE AND GAVE MY COUPONS BACK CAUSE I ASK FOR THEM. I DON'T WANT TO TALK TO HER MANAGER CAUSE HE WONT DO NOTHING ABOUT . I FEEL THAT IF SHE TREATS THE CUSTOMERS LIKE THAT SHE DOSN'T NEED TO WORK THERE I HAVE BEEN IN THAT CVS FOREVER THE LADIES THAT WORK THERE ARE NEVER RUDE LIKE HER. MY NUMBER IS 361-561-7407

sandra walsh from Yonkers, NY

Mar 03, 2019

20

I went in to CVS to purchase cold medicine for my son. I had a 25% off coupon. when I approached the register I was told that the item was on sale and therefore I could not use the coupon. This was 8:30 p.m. I said there are no signs indicating that there was a sale. I asked to speak to the manager. I was told that the sale was on until midnight, however, they took all the signs down already. I explained that that should not have a bearing on me as there was no way for me to know there was a sale and he should honor the coupon. He refused. I said that he should not take down the signs until midnight if that is the case and he basically blew me off. I feel that the coupons issued are generally useless. I always purchase underpads for the bed for $19.99. I have paid that for a long time. Again, I go to use the coupon and I am told that $19.99 is the sale price that week and therefore the coupon is invalid. I think that your coupon system is a fraud because anything I ever try to purchase is "on sale". no matter what it is. How are people to know there is a sale if the signs are taken down hours before? I am very disturbed by the way your stores are run, and that manager should have honored the coupon. My son is in retail management and was very disturbed by the way the issue was handled. At this time I will avoid CVS stores for any purchases whatsoever.

Angel

Mar 01, 2019

20

I am a RN. I have to call CVS many times a day due to the nature of my work. Even if I press "2" for physician line and ask to talk to someone at the pharmacy, the average wait time is at least 7 minutes. I Called the corporate HQ (401-765-1500) and want to file a complaint to customer service, but no one pick up the phone after 10 minutes. There's no customer service at CVS. Not even helping with physician's office to get Rx filled for patients. I warn my patients when they want to use CVS for their Rx refills.

Marty Parks

Feb 27, 2019

20

Thr pharmacy tech Denise give customers getting a Rx filled at this store a hard time for absolutely No Reason other that because she Can, and still hold her job.
Most people getting a perscription filled are Not feeling well and just want to get their 'pills' and get home. This Denise makes sure she spreads her surly day with her customers however.

We will go elsewhere from this day on.

Jesse Lopez from Corpus Christi, TX

Feb 24, 2019

20

My name is Jesse Lopez from Corpus Christi, Texas. I have been a long time customer because of my prescription needs.
I receive fair service from the pharmacy. My complaint is with some of the customer employees who work as Cashiers. The
Store is locate at Staples and Yorktown corner store. U need to have corporate visit because your dept. customers need
training on treating their customers. I buy items there like cards for Christmas for family gifts and experience a terrible situation
at the check out. This has happened before with one of the female employees ,she is Hispanic and maybe her name is linda.
Anyway she has issues with me to the point that she will argue and challenge me on my itune cards. The last time I was there
around Christmas 2018 she refused to give me service and she took them away from me . Since I was buying 2 different cards
for two different persons she said she wouldn't allow to have them charge separately. What is policy. Now with the other cashier
employees they have no problem the separate purchases, When I visit other stores cvs , I have no problems. These employee
needs training on customer service sensitivity. If she is having issues at home with her spouse or family she shouldn't bring her
problems to work. I will not put up with her lack of intelligence. I demand a investigation at the store, because customer service
at check out sucks especially when she is there, she gets F for not providing customer service and I am speaking out because
the customers service is terrible at the CVS location at Staples and Yorktown Corpus Christi, Texas!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Joan Cicchino from Newark, NJ

Feb 23, 2019

20

My complaint is with CVS Chestnut St.,Newark NJ 07105. This is the third (3) error this location has made regarding my sister's medication. The first incident they called for pick up when I got there medication was not ready & waited one entire week. The second (2) my sister's Dr called in a refill of eye drops, they gave me someone else's medication which were some kind of PILLS. The third (3) incident took place today Feb. 23,2019. They (cvs) called my sister to inform her medication was ready ;both myself and another sister was there and heard the conversation. However, when I went to pick it up, which were pills; they tried to give me eye drops and nothing else and said they NEVER called- a LIE ! Terrible

Eileen Schuyler

Feb 21, 2019

20

I have received 14 texts about a simple prescription refill. There seems to be no way to stop these texts from arriving. This crosses from a friendly reminder to harassment. How do I get this to stop?

Saundra Goldsby

Feb 16, 2019

80

When we get calls from CVS located in Hobart, Indiana on route 6, the phone never identifies the company, I have complained and was told that calls come from you. We get so many rotary calls every day with no identification. We will not pick up the phone if the company name does not appear and that includes CVS, please make your name available when calling customers by phone.