Applies to:

Oracle iSupplier Portal - Version 12.2.3 and laterOracle Purchasing - Version 12.2.3 and laterOracle Sourcing - Version 12.2.3 and laterOracle iProcurement - Version 12.2.3 and laterInformation in this document applies to any platform.

Symptoms

On : 12.2.3 version, TechStack Issues

User level personalization is getting enabled automatically for a Supplier Payment Details page after two or three days.Due to these personalization record, when attempting to open the payment details page the following error occurs.

ERROR-----------------------Error PageYou have encountered an unexpected error. Please contact the System Administrator for assistance.

Error PageException Details. oracle.apps.fnd.framework.OAException: No data found for region (/oracle/apps/pos/sbd/webui/ByrPayPG). at oracle.apps.fnd.framework.webui.JRAD2AKMapper.getRootMElement(JRAD2AKMapper.java:549) at oracle.apps.fnd.framework.webui.OAWebBeanFactoryImpl.getWebBeanTypeDataFromJRAD(OAWebBeanFactoryImpl.java:3227) at oracle.apps.fnd.framework.webui.OAWebBeanFactoryImpl.getRootApplicationModuleClass(OAWebBeanFactoryImpl.java:2948) ...

## Detail 0 ##oracle.adf.mds.exception.MDSRuntimeException: Unable to find component with absolute reference = /oracle/apps/pos/sbd/webui/ByrPayPG, XML Path = {1}. Please verify that the reference is valid and the definition of the component exists either on the File System or in the MDS Repository. : XML-20108: (Fatal Error) Start of root element expected.

STEPS-----------------------The issue can be reproduced at will with the following steps:1. Login to iSupplier Portal Full Access using supplier login2. Finance tab > View Payments3. Get the error

The issue can happen to any self service pages for application version 12.2

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a Million Knowledge Articles and hundreds of Community platforms