Help in New York City

How To Reset Cable Modem

When you power-cycle a cable modem, it's best if the computer is off, so shutdown all programs and turn the computer off.

2.

On the back of the cable modem, there should be a large black wire that leads from the back of the cable modem to the power outlet on the wall.

3.

Unplug that power wire from the power outlet on the wall. (Do not do it from the back of the cable modem as you might damage the small pins of the connector.)

4.

Wait about 30 seconds to a full minute, and plug the power cable back in to the wall outlet.

5.

The power light should light up on the cable modem. If it does not, make sure that there is power to the wall outlet and that the power cable is plugged in all the way on the back of the cable modem and at the wall.

6.

Turn on the computer to bring it back online.

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