Telecommunications

Telecommunications encompasses a wide variety of tasks for the entire
college including all of the telephony devices on East, West, and Main
Campuses including emergency and elevator telephones. We also
provide and maintain all of the Telecommunication needs of the
Livingston County Center and the Clinton County Center.

Telecomm's largest task is the administration as well as the initial
setup and the maintenance of a complex VoIP telephony system that
includes approximately 2600 end points (phones, etc.) 7 servers, and two
analog
PBX
devices spread over 20 locations.

Another part of the telephony system involves the setup and
maintenance of 10 Automated Call Distribution queues. These are a
computerized system that helps to ensure that callers reach the correct
party when they try to contact college resources such as the
Help Desk, the Welcome
Center,
Counseling and Advising, and
Enrollment Services.