Q: I just placed an order to ship you my own locket for engraving and when I shipped it to you, I forgot to place the order number with the locket. My order number is #417435 and I just shipped the locket yesterday from Claymont, Delaware. It is a silver heart lockett with fake diamonds on the front. Will there be any issue with processing this order?
Thank you for your time

A: This should be no problem syncing it up for you.

Q: What is the time frame from placing an order to receiving the item at my front door if engraving a picture and a message is requested?

A: Normally we ship within 4 business days. If you need it sooner let us know. If you provide us with your zip code we can let you know the estimated time of arrival for UPS ground shipping.

Q: I have large digital images and your cart would not let me to upload it, what is the easiest way to resize photos to smaller size?

A: The easiest way is using a free Windows XP download called the Image Resizer

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Q: Hi! I was just browsing your site and noticed that you are located in Staten Island (I live in Brooklyn). I was wondering if this was where I could perhaps visit your store or drop off a picture?? I would like to order a pendant but would rather not pay for shipping a picture if I can just come to your location! Thanks a lot!

A: You can come to out location in Staten Island. We are located at:
1639 Richmond Road, Staten Island, NY 10304

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Q: How Long does it take get my order?

A: Normally it takes us about a week from the time we receive your order to process it. The shipping method you select determine your arrival time.

Customers Reviews

"I received my order last week. Wow! I love it. It is better than I expected. The process of ordering was easy and the order arrived fast. Thank You."-- Deb

"Wow, I got my order today and I just love it. I got it for my mom in law for a gift. And its just awesome. Its a great gift personal gift and you don't have to go over your budget!
I love it love it love it."-- Kimberly

"My wife Venita Lawrence and my 4 children paid for me to design a club ring, well it came in today and it is beautiful, craftsman ship is second to none. The only problem that I noticed is it took a little longer to receive the ring than what was posted,well I guess the quality makes up for the long Waite. Great Job ALL!"-- Verlon

"Wow... Perfection:) I'm so please with not only the speed of receiving my photo heart but the quality is superb. The picture is so very clear.

I was hesitant to order, at first, because I had one made elsewhre and was terribly disappointed with the clarity.

You'll be getting more orders from me. What a great gift :) with the clarity."-- Agnes

"To whom it may concern,

Just wanted to drop a quick email and say THANK YOU!!!! I am absolutely happy with my purchase. It arrived today and I couldn't believe how beautiful it is. Thank you thank you!!!!!!

Chris M. (a very happy customer)"-- Chris M.

""With pictures on gold there are no risks in buying. Two weeks after mailing my purchased item back, I received a full refund! Thank you for your integrity and commitment to satisfying your customers. I will definately recommend your company to anyone."--Matt M., IL"-- Matt M

"I am so excited and pleased with the new corrected photo engraved dog tag I received today!! It is absolutely beautiful, crystal clear and vibrant colors.

As I told you when I placed my order, my son is deploying to Iraq in January and requested 'military' items for Christmas. I thought, what would be more appropriate than an engraved dog tag of the two women he loves most; his mother and his brand new wife who is also deploying in January to Kuwait.

When I got the first dog tag, I was disappointed when I found a mistake, but you were wonderfully understanding when I phoned. You informed me to send it back to be re-done, and you turned it back around to me in less than one week. That is exemplary and commendable customer service, especially with the holiday rush.

Feel free to use my comments on your site if you wish, and also the two pictures and how they were merged together to make it appear as though we were together in one photo. I will highly recommend PicturesOnGold.com !!"-- Barbara C.

"I just got the watch I ordered for my husband's birthday, and it is so beautiful! It turned out just as I wanted it to! I can't wait till the lockets I ordered for my sisters arrive, i'm sure they'll be gorgeous too!"-- Emma

"My children purchased a photo engraving for me on silver of my Yellow Lab for Christmas. This is one of the most wonderful presents I have ever received and I will cherish this long after she has passed on. Thank you!"-- Helen B.