Frequently Asked Questions

EpiPen4Schools® is a free, nationwide program offered by Mylan, the marketer and distributor of EpiPen® (epinephrine injection, USP) and EpiPen Jr® (epinephrine injection, USP) Auto-Injectors, that was developed to help improve access to epinephrine in the event a person experiences a life-threatening allergic reaction (anaphylaxis) in the school setting.

The following provides answers to frequently asked questions about EpiPen4Schools® program enrollment and resources. Have a question that isn’t answered here? Contact BioRidge Customer Service at info@bioridgepharma.com or 973-845-7600.

The website you are about to access is not owned or controlled by Mylan Specialty L.P.

Mylan Specialty L.P. assumes no responsibility for, and makes no representation as to the accuracy of, any content contained on the website you are about to access.

Q: What is EpiPen4Schools®?
A: The EpiPen4Schools® program was created by Mylan, the marketer and distributor of EpiPen® (epinephrine injection, USP) and EpiPen Jr® (epinephrine injection, USP) Auto-Injectors, to help improve access to epinephrine in the event a person experiences a life-threatening allergic reaction, or anaphylaxis, in the school setting.

As a participant in the EpiPen4Schools® program, your school will receive four free EpiPen® or EpiPen Jr® Auto-Injectors. If you work in a kindergarten, elementary, middle or high school in the U.S. in states with appropriate stock epinephrine laws and have a valid prescription, your school may be eligible to participate.

Q: What schools are eligible to participate in EpiPen4Schools®?
A: Qualifying public and private kindergarten, elementary, middle and high schools in the U.S. are eligible to participate in EpiPen4Schools®. Requirements to qualify for this offer include having a valid prescription. Please contact BioRidge Pharma Customer Service at info@bioridgepharma.com or 973-845-7600 for questions related to obtaining a prescription.

Q: What product(s) and/or resources can my school receive through the EpiPen4Schools® program?
A: As part of enrollment, eligible schools may choose to receive:

Four free EpiPen® (epinephrine injection, USP) or EpiPen Jr® (epinephrine injection, USP) Auto-Injectors in the form of two EpiPen 2-Pak® cartons, two EpiPen Jr 2-Pak® cartons, or one 2-Pak of each kind. Requirements to qualify for this order include having a valid prescription.

A convenient storage unit, the EpiLocker®, to store EpiPen 2-Pak® and EpiPen Jr 2-Pak® cartons received through the program.

The How to Use an EpiPen® (epinephrine injection, USP) Auto-Injector video is available on this site and on YouTube and shows a step-by step demonstration of how to use EpiPen® Auto-Injector.

Q: If my school participates in the EpiPen4Schools® program, does that mean students and staff who know they are at increased risk for a life-threatening allergic reaction don’t need to bring their own medication to school?
A: No. EpiPen® (epinephrine injection, USP) and EpiPen Jr® (epinephrine injection, USP) Auto-Injectors supplied to schools through the EpiPen4Schools® program are not meant to replace an individual’s emergency anaphylaxis treatment.

Q: How can I order more than four EpiPen® (epinephrine injection, USP) Auto-Injectors?
A: Schools participating in the EpiPen4Schools® program qualify for four free EpiPen® (epinephrine injection, USP) or EpiPen Jr® (epinephrine injection, USP) Auto-Injectors each calendar year.

Q: How do I know if my state allows schools to stock epinephrine?
A: To view a map of state policies regarding undesignated epinephrine in schools, visit the Food Allergy Research and Education (FARE) website at http://www.foodallergy.org/advocacy/epinephrine/map.

Q: How can I secure an EpiPen® (epinephrine injection, USP) Auto-Injector prescription for my school?
A: The procedure for securing a prescription may vary depending on your location. Please contact BioRidge Pharma Customer Service at info@bioridgepharma.com or 973-718-4328 for questions related to obtaining a prescription.

Q: What is the process for enrolling in the program?
A: Start the enrollment process for the EpiPen4Schools® program by going here to register for an account. After completing registration, visit the "Start the Process" tab and log-in with your credentials. Follow the step-by-step instructions to enroll. If you do not wish to order online, complete the free certification form found here.

If you work in a kindergarten, elementary, middle or high school in the U.S. in states with appropriate stock epinephrine laws and have a valid prescription, your school may be eligible to participate in the EpiPen4Schools® program.

Q: How often can my school participate in or renew participation in the program?
A: Schools participating in the EpiPen4Schools® program qualify for the four free EpiPen® (epinephrine injection, USP) or EpiPen Jr® (epinephrine injection, USP) Auto-Injectors each calendar year.

Q: I think my school qualifies for a refill of EpiPen® (epinephrine injection, USP) or EpiPen Jr® (epinephrine injection, USP) Auto-Injectors? How can I confirm?
A: Schools participating in the EpiPen4Schools® program qualify for the four free EpiPen® (epinephrine injection, USP) or EpiPen Jr® (epinephrine injection, USP) Auto-Injectors each calendar year. Should you have additional questions, please contact BioRidge Customer Service at info@bioridgepharma.com or 973-845-7600.

Q: If our school used our previously supplied free product to respond to an anaphylactic episode in our school, can we replace or replenish the product?
A: Yes. In the event that the free supply is used to respond to an anaphylactic episode, you are eligible to receive a replenishment order of EpiPen® (epinephrine injection, USP) or EpiPen Jr® (epinephrine injection, USP) Auto-Injectors prior to your annual eligibility date at no additional cost. A valid prescription is required to receive a replenishment order. If your school does not have refills on your current prescription, a new prescription is necessary to replenish the product.

If you are interested in obtaining a replenishment order, fill out the replenishment order certification form found here.

Q: How can I apply for a replenishment order?
A: To apply, the contact for your school should complete the electronic replenishment form found here. As part of the process, your contact must certify that he/she is providing true and accurate information regarding the anaphylactic episode. A valid prescription is required to receive a replenishment order. If your school does not have refills on your current prescription, a new prescription is necessary to replenish the product.

Q: What if I cannot provide the information required to apply for the replenishment order?
A: Please contact BioRidge Pharma at 973-845-7600 or info@bioridgepharma.com with any questions related to the ordering process.

Q: What will I receive in my replenishment order?
A: Replenishment will vary based on the information provided as part of the order. If you are applying for a replenishment order, you are required to confirm how many EpiPen® (epinephrine injection, USP) or EpiPen Jr® (epinephrine injection, USP) Auto-Injectors were used to respond to the anaphylactic episode. Mylan will replace the product that was used. For example, if one or two EpiPen® Auto-Injectors were used, your school will receive one EpiPen 2-Pak®, which consists of two EpiPen® Auto-Injectors. If more than two EpiPen® Auto-Injectors were used, you will receive two EpiPen 2-Pak® cartons.

Note, more than two doses of epinephrine for a single anaphylactic episode should only be given under direct medical supervision.

Q: Do EpiPen® (epinephrine injection, USP) and EpiPen Jr® (epinephrine injection, USP) Auto-Injectors expire? If so, what should we do with expired product?
A: EpiPen® (epinephrine injection, USP) Auto-Injector has an expiration date, which is printed on the side of the auto-injector and end side of the carton. Properly dispose of expired EpiPen® Auto-Injectors:

Take to a drop box or collection site at hospitals, pharmacies, health departments, medical waste facilities and police or fire stations

Leave at local public household hazardous waste collection sites

Mail FDA-cleared sharps containers to a collection site

Check with your healthcare professional, pharmacist, local waste removal department or health department for disposal methods in your area

Q: How can I get additional EpiPen® (epinephrine injection, USP) Auto-Injectors if mine expire?
A: Schools participating in the EpiPen4Schools® program qualify for the four free EpiPen® (epinephrine injection, USP) or EpiPen Jr® (epinephrine injection, USP) Auto-Injectors each calendar year. If your order expires before you qualify for an annual renewal, please contact BioRidge Customer Service at info@bioridgepharma.com or 973-845-7600.

Q: How can I order more than four EpiPen® (epinephrine injection, USP) Auto-Injectors?
A: Schools participating in the EpiPen4Schools® program qualify for four free EpiPen® (epinephrine injection, USP) or EpiPen Jr® (epinephrine injection, USP) Auto-Injectors each calendar year.

After the free order has been fulfilled, qualifying schools can purchase additional EpiPen 2-Pak® cartons and EpiPen Jr 2-Pak® cartons at a discounted price, as needed. There is no limit to the amount of discounted product you can order. Please access the discount certification form here for more information.

Q: How do I know if my school is eligible to receive discounted EpiPen® (epinephrine injection, USP) Auto-Injectors?
A: If, as a participant in the EpiPen4Schools® program, your school’s free annual order has been fulfilled, you can purchase additional EpiPen 2-Pak® cartons and EpiPen Jr 2-Pak® cartons at a discounted price, as needed. There is no limit to the amount of discounted product you can order. Please review the discount certification form here for more information.

Q: How can I train school personnel on using EpiPen® (epinephrine injection, USP) Auto-Injector? Where can I find additional information about training?
A: It's important that patients and caregivers know how to administer EpiPen® (epinephrine injection, USP) Auto-Injector, so have a healthcare professional show the patients and those close to them how to use EpiPen® Auto-Injector.

Each EpiPen 2-Pak® and EpiPen Jr 2-Pak® contains:

Two single auto-injectors with illustrated patient instructions for use printed on the device itself

EpiPen® Trainer, a training device to help patients become familiar with the administration technique. The training device has a grey color and contains no drug product or needle.

Additionally, the 'How to Use an EpiPen® (epinephrine injection, USP) Auto-Injector' video is available on this site and on YouTube and shows a step-by step demonstration of how to use to EpiPen® Auto-Injector.

Contact Mylan Customer Relations at 1-800-395-3376 if you need to order more than one EpiPen® Trainer.

Q: Are there other resources available to families managing potentially life-threatening (severe) allergies?
A: Mylan offers the My EpiPen Savings Card® offer, which can be used to reduce out-of-pocket expenses for families managing potentially life-threatening (severe) allergies with up to a maximum of $300 per EpiPen 2-Pak® carton. The card remains valid for up to three EpiPen 2-Pak® or EpiPen Jr 2-Pak® cartons per prescription. Eligibility limitations apply. Please click here to view offer and see Terms and Conditions. This offer is not valid for patients covered by Medicare, Medicaid or any other federal or state funded healthcare program or where prohibited by law. Mylan Specialty L.P. reserves the right to amend or end this program at any time without notice.

Q: Is there a storage unit available through the program?
A: Yes. The EpiPen4Schools® program offers the EpiLocker® to store EpiPen 2-Pak® and EpiPen Jr 2-Pak® cartons received through the program. The EpiLocker® is intended to make EpiPen 2-Pak® and/or EpiPen Jr 2-Pak® cartons received through the EpiPen4Schools® program easy to store together, as well as quickly identifiable and accessible in the event anaphylaxis occurs. The program offers one storage unit per school annually.

Schools are eligible to receive one EpiLocker® per school to store the free EpiPen 2-Pak® and EpiPen Jr 2-Pak® cartons received through the EpiPen4Schools® program. If you are placing an order for multiple schools, you can indicate the number of storage units you need on the order form.

Q: Who is eligible to order an EpiLocker®?
A: If you are placing a new order for free product through the EpiPen4Schools® program, you can request an EpiLocker®, to store EpiPen 2-Pak® and/or EpiPen Jr 2-Pak® cartons received through the program. The program offers one storage unit per school annually, which program participants can select to receive via the EpiPen4Schools® free certification form here.

If you do not want to receive the storage unit, include a "0" in the online order form if ordering electronically or note “N” in the appropriate field if ordering via the PDF form.

Q: If I’ve already received my free EpiPen® (epinephrine injection, USP) Auto-Injectors, can I place an order for an EpiLocker®?
A: The storage unit is currently only available to customers placing a new order for free product. Once you are eligible to place another order for free product, you can order an EpiLocker® at that time.

Q: Will the EpiLocker® arrive with my free product order?
A: Yes, if you select to receive the EpiLocker® on the EpiPen4Schools® free product order form, it will be shipped with the product order.

Q: How many EpiPen® (epinephrine injection, USP) Auto-Injectors fit in the EpiLocker®?
A: The EpiLocker® holds up to four EpiPen 2-Pak® and/or EpiPen Jr 2-Pak® cartons.

Q: Where should I keep the product received through the program and/or EpiLocker®?
A: It is the responsibility of your school to implement policies and procedures for the storage and use of stock epinephrine.

Both of the auto-injectors in each EpiPen 2-Pak® and/or EpiPen Jr 2-Pak® carton should be kept together at all times, stored at room temperature (20°C to 25°C, 68°F to 77°F), protected from light and never refrigerated or kept where they might be exposed to extreme temperatures, such as in the glove compartment of a car.

The EpiPen 2-Pak® and/or EpiPen Jr 2-Pak® cartons should be easily accessible in the case of an anaphylactic episode. It is also important to notify the appropriate school personnel of where the 2-Pak® cartons are stored and how to access EpiPen 2-Pak® and/or EpiPen Jr 2-Pak® cartons if they are stored in an EpiLocker®.

Q: Is the EpiLocker® temperature-controlled? Is the EpiLocker® waterproof?
A: No. The EpiLocker® containing EpiPen 2-Pak® and/or EpiPen Jr 2-Pak® cartons should be kept at room temperature (20°C to 25°C, 68°F to 77°F), protected from light and never refrigerated or kept where it might be exposed to extreme temperatures.

The EpiLocker® is not waterproof.

Q: Can you lock the EpiLocker®? If so, how does it work?
A: The EpiLocker® does not have a built-in lock; however, the unit is designed to accept a smaller-style padlock. Use of a padlock is at the discretion of your school and school personnel.

Q: Can I receive more than one EpiLocker®?
A: The program offers one storage unit per school annually. Please contact BioRidge Customer Service at info@bioridgepharma.com or 973-845-7600 for any questions related to the EpiLocker®.

Q: Can I purchase an additional EpiLocker®?
A: Yes, you can purchase an additional EpiLocker®. Please contact BioRidge Customer Service at info@bioridgepharma.com or 973-845-7600 to purchase an additional EpiLocker®.

Q: I have questions about the EpiLocker® and want more information – who should I contact and how?
A: Please contact BioRidge Customer Service at info@bioridgepharma.com or 973-845-7600 for any questions related to the EpiLocker®.

Q: Once I enroll, how long will it take for my school to receive our order?
A: The timing for a school to receive the order varies. After placing your order, you will receive an email noting your order has been processed. You will receive another email with tracking information once your order ships.

If your order appears to be delayed, contact BioRidge Customer Service at info@bioridgepharma.com or 973-845-7600 for additional assistance.

Q: Will I receive a confirmation of my order?
A: Yes. After placing your order, you will receive an email noting your order has been processed. If you do not receive an “Order Processed” email, log into your EpiPen4Schools.com account to be notified if additional action is required.

You will receive another email with tracking information once your order ships. Contact BioRidge Customer Service at info@bioridgepharma.com or 973-845-7600 for additional assistance.

Q: How can I check the status of my order?
A: You can track the status through EpiPen4Schools.com immediately after registering and beginning your order. The information is saved and can be viewed in real time.

Indications

EpiPen® (epinephrine injection, USP) 0.3 mg and EpiPen Jr® (epinephrine injection, USP) 0.15 mg Auto-Injectors are for the emergency treatment of life-threatening allergic reactions (anaphylaxis) caused by allergens, exercise, or unknown triggers; and for people who are at increased risk for these reactions. EpiPen® and EpiPen Jr® are intended for immediate administration as emergency supportive therapy only. Seek immediate emergency medical help right away.

Important Safety Information

Use EpiPen® or EpiPen Jr® Auto-Injectors right away when you have an allergic emergency (anaphylaxis). Get emergency medical help right away. You may need further medical attention. Only a healthcare professional should give additional doses of epinephrine if you need more than two injections for a single anaphylactic episode. EpiPen® or EpiPen Jr® should only be injected into the middle of your outer thigh (upper leg), through clothing if necessary. Do not inject into your veins, buttocks, fingers, toes, hands or feet. Hold the leg of young children firmly in place before and during injection to prevent injuries. In case of accidental injection, please seek immediate medical treatment.

Rarely, patients who have used EpiPen® or EpiPen Jr® may develop an infection at the injection site within a few days. Some of these infections can be serious. Call your healthcare professional right away if you have any of the following at an injection site: redness that does not go away, swelling, tenderness, or the area feels warm to the touch.

Tell your healthcare professional about all of your medical conditions, especially if you have asthma, a history of depression, thyroid problems, Parkinson’s disease, diabetes, high blood pressure or heart problems, have any other medical conditions, are pregnant or plan to become pregnant, or are breastfeeding or plan to breastfeed. Be sure to also tell your healthcare professional all the medicines you take, especially medicines for asthma. If you have certain medical conditions, or take certain medicines, your condition may get worse or you may have longer lasting side effects when you use EpiPen® or EpiPen Jr®.

Common side effects include fast, irregular or “pounding” heartbeat, sweating, nausea or vomiting, breathing problems, paleness, dizziness, weakness, shakiness, headache, feelings of over excitement, nervousness or anxiety. These side effects usually go away quickly if you lie down and rest. Tell your healthcare professional if you have any side effect that bothers you or that does not go away.

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Mylan Specialty L.P. assumes no responsibility for, and makes no representation as to the accuracy of, any content contained on the website you are about to access.

EpiPen®, EpiPen Jr®, EpiPen 2-Pak®, EpiPen Jr 2-Pak®, My EpiPen Savings Card®,EpiPen4Schools®, EpiLocker® and the Mylan logo are registered trademarks owned by Mylan Inc.
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