FREQUENTLY ASKED QUESTIONS - PROBLEM SOLVED SHIRTS

How long does it take to get my shirts after my order is placed?

We know for a fact that people want the stuff they pay for in their hands as soon as money changes hands. Since teleportation isn't feasible yet, we can only assure you that we'll ship your order within a day of getting it. All in all, that's pretty fast shipping. We are here, busy as bees from the hours of 7 o'clock in the morning to 3 o'clock in the afternoon Central Standard Time. We do not work on federally sanctioned holidays, nor on Saturdays and Sundays. If your order is placed on a Saturday, Sunday, or Holiday then it will be processed the very next day and shipped out of our doors the day after that. We pride ourselves on keeping a fully stocked warehouse here, and the vast majority of the orders that come in are ready to be made and shipped quickly. We scarcely ever need to order supplies for an order to be completed, but if we do it usually only takes a couple of days for us to restock and ship your order. We do our very best to make sure everything is fully stocked, but if it isn't we will resupply right away. This may take up to two days, but we will send your order to you as soon as we have our stock in hand. Trust me, even if there is a supply issue we still have some of the fastest shipping this side of Amazon.com.

Everyone wants their packages shipped quick, and we're sure to oblige. Some people need their shirts even quicker, though. That's why there are three different shipping types, one of which is sure to satisfy your specific needs.

We have Standard, Expedited, and Express Shipping available for everyone who orders within the Continental United States.

We are already very proud of our turnaround time for shipping, so when you choose the Standard shipment speed of 3-8 working days, then you will still be getting your order faster than many of our competitors.

VERY IMPORTANT If you are having your orders delivers to the states of Alaska or Hawaii, then your order will always be shipped via Priority U.S.P.S. Mail and will be delivered in FIVE to TEN business days. These are only shipping estimates, and cannot take into consideration mail delays with the Post Office or rare processing issues during the infrequent times that supplies are out of stock for your order. You can choose to give your e-mail address to us when you place your order, and we will e-mail the shipping info to you at the time your order ships. Sorry, but this service is unavailable for Alaska, Hawaii, and orders outside of the U.S.

To those of you who live in the countries of Norway, Sweden, New Zealand, Australia, The Netherlands, Canada, England, Denmark, Finland, And Germany: We most definitely ship to you via International mail! I know FOUR to EIGHT weeks is a long time to await an order, but that is the unfortunate reality of International shipping. Please have patience! Do not expect your orders in a week if you order Internationally! Once your package starts its journey across the water to you, we no longer have the ability to track that order for you at this time.

We are legally bound to give a full description of the contents of your package to Customs Agents, as well as the monetary value of those contents. If you request that we mark your package as a gift, it will have no bearing on our requirement to supply this information. We cannot take responsibility for any additional fees your order may incur, so you will have to pay for those fees yourself. If you have any inquiries concerning customs delays or costs, then please refer them to the customs officers of your region.

This company proudly supports the men and women of the U.S. Military. We would be honored if you chose to order our product, and we gladly ship to any APO/FPO military address or installation. We would love to provide the option of Expedited and Express Mail Delivery, but those shipping options are unfortunately unavailable for APO/FPO addresses at this moment in time. Just like other International Orders, the above delivery times cannot apply to orders being delivery to Military Addresses.

PO BOX addresses will have Standard Shipping used to send their orders. This means you can expect your order to arrive within just 3 to 5 business days.

What size should I get?

How do your shirts compare to BRAND X? / Are these going to hold up or fall apart after a little bit of wear and tear?

We have lots of different styles of shirts, but all of them are from the best manufacturers available. Our suppliers stand by their product, and we stand behind ours. 100%, preshrunk cotton perfection.

Can you make all of my shirts with the images displayed on the backs of my tees?

We can easily put our excellent t-shirt designs on the back of any of the tees you purchase, so feel free to leave a message for us in the comment section of your order form that back-printed shirts are what you want, and we will do that for you at no charge.

Restocking Fees On Returns

All of the shirts you buy are made the day after you order them to your exact specifications. That means that on orders above a certain price range will incur a restocking fee if they are returned, and the return is not due to anything our company did wrong. We are not responsible for refunding shipment costs.

Order Total

Restocking Fee

$1 - $100

0%

$101 - $499

20%

$500 - $999

30%

$1000+

50%

The Shopping Cart Is Rejecting My Order?

The biggest complication that causes people to have rejected orders is because the entry field for billing information was not entered properly. This must match the billing information your credit company has on file. If you are sure your order should be going through, run through this short list.

I know you just did this, but you should probably check it again! Look up the billing address on the card you're using and copy it directly into the billing address entry on your order form.

If you have moved from one address to another in recent memory, your bank or credit company may not have your new address in their system. Try using your previous billing information.

Nothing working yet? Have you tried using a different card?

If none of these options worked, you can always reach us during normal business hours of 9am to 6pm (central time zone). Our toll-free service number is 1-888-687-4478. United States toll free only.

When I add products to my order, the shopping cart stays empty!

Ordering things online is pretty easy. Wherever you shop on the Internet, you're going to need something called "cookies" implemented within the browsing perimeters of your browser. You absolutely have to make certain that the privacy settings are not set too high to shop on the Internet. You can turn these off by following this path of mouse clicks at the top line of your browser: TOOLS, then OPTIONS, then PRIVACY (instructions). You could also call us at 1-888-687-4478 TOLL FREE from 9 to 6 CST.

Do you have a Privacy Policy?

Our only priority is making your shirts that you ordered and sending them to you as fast as possible. Your information is not used again after that transaction is complete, and you will never catch us selling your info to other companies. We...HATE...spammers.

Our Quality Shows Through.

Sometimes, paying a couple of dollars more for something you want to last isn't a bad thing. A cheaper price usually means a cheaper product, and you'll find that all-too evident when ordering from other Internet retailers. We want you to buy your next favorite t-shirt from us. We want that shirt that you go to when you want to wear a comfortable, long-lasting tee that you always turn to for moments of casual comfort. We have a 100% Satisfaction Guarantee that proves our dedication to quality at this company. We have many options available to our customers as far as style of shirt goes, but all but the slim fit tees are made of the highest grade of 6.1 ounce cotton shirts that will last your for a very long time.

How secure is the information kept when you get it from customers like me?

Identity thieves are going to have a harder time than usual if they're trying to get your information from us. As soon as you've added an item to your cart, the shopping cart automatically takes you to an entirely secure location on a separate server that no one has access to. They can't steal what they can't see. Many of you may still be nervous about ordering, but you can be assured that there are living, breathing, happy-to-serve customer service guys here who will take you order right over the phone. U.S. residents can call us TOLL FREE at 1-888-687-4478. You can still call us if you are not a resident of the United States by calling us at the number 1-731-588-5690.

I want to order a shirt from you, but I don't have access to a credit card. Is there any way I can still order?

We most certainly accept money orders as a payment option, but you'll have to follow these instructions in order to pay with that method.

You need to firstly figure out what you want to buy with your money order, right? We need to know what shirts you want, what style of shirts, what shirt colors, and what sizes of shirts. Email us by CLICKING HERE and telling us that information we need as well as your desire to pay through the mail.

When we get your email, we will respond quickly with your total owed for that purchase. That includes the shipping and handling fees. This will be your invoice that includes the address to ship your payment to.

When you get your money order, you'll need to put it in an envelope with the invoice that you got in your email and send it off. We'll ship your order ASAP when we get your mail in our hands.