Goal

This document provides the detailed instructions for fixing Serial Numbers that are LOCKED preventing users from transacting the serials. The serial table uses columns called "marks" to note a serial is locked. These "mark" columns point to the related transaction that is using the serial. The "mark" columns sometimes get incorrect data or point to transactions that no longer exist. Also this document will show all the available information regarding the Root Cause of this data corruption.

Please follow up this document in the following order:A. Identification Scripts: This will confirm if you are having this data corruption.B. Verifying your file versions: This will allow you and support to confirm if you are already in a known fixed version.C. Root Cause Analysis. It shows all the relevant information about this issue Root Cause.D. Datafix Intructions. It will provide steps for fixing the data corruption.