where do you ship the dresses from? and what is the price range on shipping?

Antwoord van JennyJoseph2011-04-22 19:12:47

Dear Rosa,Thanks for your inquiry. Our dresses are all shipped from Mainland China.The shipping cost is basd on tatal weight and the shipping method.You can choose your preferable Shipping Method:

Expedited ShippingThis shipping method is the fastest available. Delivery times are between 3-6 days to all major destinations.Expedited shipping fee is calculated based on the weight of your order, starting from US$ 20.99.

Standard ShippingStandard shipping takes a bit longer than expedited shipping but costs less. Delivery times are between 6-9 days to all major destinations. Standard shipping fee is calculated based on the weight of your order, starting from US$ 14.99.

Super Saving Shipping

Super saving shipping is the most cost-saving method. But it will take 10-15 days to all major destinations. Standard shipping fee is calculated based on the weight of your order, starting from US$ 3.99.

Door Helen2011-04-21 23:40:01

I was wondering what the red label pointing to the price of this dress meant "43% OFF / 48:25:46 left", I don't know if that's the time until the 43% off price will last or something.

Antwoord van JennyJoseph2011-04-22 00:18:37

Dear Helen,Thank you for visiting our website.The red label is showing how much time left for you to purchase the dress at a 43% discount. The price might float after that period, but regularly,you can still purchase the dress with a discount.

Cherry,Customer ServiceJennyJoseph.com

Door carla2011-12-07 15:24:51

This is the most amazing and beautiful dress I have ever brought. The customer service is second to none, I would highly recommend this website to anyone wishing to purchase a classy amazing dress.

Thank you so much for making my evening so perfect.

Door kristel2011-11-27 15:10:49

i love the dress , do you need a underskirt for the dress .thank you

Antwoord van JennyJoseph2011-11-27 19:02:23

Hi kristel,

Thank you for contacting us.

If you want to have this dress poof out like the picture shows,you can order a petticoat through this link :http://www.JennyJoseph.com/petticoats-c37/?la=fromnavmenu.Hope this helps.

If you have any other questions, please feel free to contact us.

Door Larisa2011-11-26 20:48:09

Hi!
I was wondering if I can order jacket and buy an extra fabric? Thank you for your time! This is a stunning gown!

Antwoord van JennyJoseph2011-11-26 23:10:02

Hi Larisa,

Thank you for contacting us.

For jackets/wraps ,please go to this link for more information :http://www.JennyJoseph.com/wraps-c13/?la=fromnavmenu. Also, you can buy our fabric swatches through this link :http://www.JennyJoseph.com/swatch-c33/?la=fromnavmenu.

Klanten Vraag&Antwoord:

When you make the dress, can you leave 1 inch in the dress. If it is a little big or small, so that I can alter it?

Antwoord van JennyJoseph2013-12-19 23:29:16

Thanks for visiting our website.

Please be reassured generally our tailors will leave additional fabric of 0.5 inch - 1 inch in the seams to allow minor size modifications. But since our dresses are all hand-sewn, the additional fabric cannot be 1 inch exactly. Hope you could understand that.

A perfect-fitting dress starts with perfect measurements. We highly suggest you choose custom size, which costs extra US$19.99. You may refer to our measuring guide: http://www.JennyJoseph.com/about/help.php?act=pop&type=measure&cat_id=7.

After choosing the custom size, you may also leave us a message that you need additional 1 inch fabric in the seam in the Special Instructions column at the bottom of the check-out page.

If there is anything else we can help with, please feel free to let us know.

Door April2013-11-28 23:38:33

Is this US size or Asian size? how to choose the right size?

Antwoord van JennyJoseph2013-11-28 23:53:49

Thanks for visiting JennyJoseph.com!

Our dresses have been shipped worldwide. As you know, size chart differs from countries. To make things more convenient for our customers, we have made our own size chart.You need to check our size chart http://www.JennyJoseph.com/about/help.php?act=pop&type=size&cat_id=17 to choose the right size. You may also refer to our measuring guide http://www.JennyJoseph.com/about/help.php?act=pop&type=size&cat_id=17 to see how to get professional measuring.

However, to ensure the dress will fit you well, we highly suggest you choose the custom size, which costs extra $19.99. Please get the professional measurements first and fill in the exact measurements when you place an order.

Please do let us know if there is anything else we can do for you!

Door Mamie2013-07-27 01:14:24

which delivery company do u choose to ship orders?

Antwoord van JennyJoseph2013-07-27 01:58:50

Thanks for contacting us.

We have three shipping methods including expedited shipping, standard shipping and super saving shipping. Super save shipping is only for parcel orders of accessories priced less than $50. Currently, we use DHL, UPS and Post Office to ship our orders.

For more information, please go to http://www.JennyJoseph.com/about/help.php?page_id=10.

If you have any other questions, please feel free to contact us.

Door Nancy2012-12-22 22:04:03

My daughter is 10 years old ,could you make the dress for her?Thanks

Antwoord van JennyJoseph2012-12-22 22:38:38

We are glad to hear from you. Here is Alice at your service.

Some of our customers also have such request as you. Anyway, considering the different design of these two kinds of dresses, such a request has not been possible yet. We do have many flower girl dresses for your choice. Here is the link: http://www.JennyJoseph.com/Flower-Girl-Dresses-c10/?la=fromnavmenu. Our flower girls are all made with high quality and the lasting fashion. We believe they will be as beautiful as our adult dresses and will fit your girls perfectly.

If you have any other questions, please feel free to contact us.

Door Arabela2012-12-09 19:01:27

Hi,can you make it in purple color?Just have not found it in your color chart.

Antwoord van JennyJoseph2012-12-09 21:28:19

Hi, here is Amy communicating the color issue with you.

Currently, we have not applied this color purple because this kind of color does not match this dress style very well. Our dressmakers have selected 28 colors for our color chart and you can refer to below link, http://www.JennyJoseph.com/about/help.php?act=pop&type=color&cat_id=2.

As you can see, lavender is mostly similar to the color you ask for. And this color has won popularity of many of our customers. Hope it also can win your appreciation.

We sincerely hope you can get the right dress from our website soon.

Door Christy2012-12-08 22:02:00

THE PICTURE ON YOUR WEBSITE IS BLACK, DO YOU PROVIDE THE DRESS IN PEAR PINK? I do not find it in the color list.

Antwoord van JennyJoseph2012-12-08 23:55:06

Thanks very much for your interest in our dresses.

Our dressmakers have confirmed that pearl pink goes perfectly with the overall style of this dress. And surely we can make it for you.Actually this color is listed in the color drop down list. You may choose it when you place the order.

If you have interest in other colors or dresses, please kindly let us know.