Business Analyst and Support – Combined role

We are looking for a Business Analyst and Technical Support combined role to join our team. The candidate will be the vital link between our information technology capacity and our business objectives by supporting and ensuring the successful completion of analytical, building, testing and deployment tasks of our client projects. The candidate will then support the client during the business as usual phases through triaging support cases and facilitating resolutions. The goal is to create value for clients that will help preserve the company’s reputation and business.

Business Analyst role

Be a part of the configuration specifications and business requirements team

Define reporting and alerting requirements

Build the UAT tests to pass Quality Assurance

Own and develop relationship with partners, working with them to optimize and enhance our integration

Help design, document and maintain system processes

Report on common sources of technical issues or questions and make recommendations

Support role

Serve as the first point of contact for customers seeking technical assistance

Determine the best solution based on the issue and details provided by customers

Walk the customer through the problem-solving process

Direct unresolved issues to the next level of support personnel

Provide accurate information on IT products or services

Record events and problems and their resolution in logs

Follow-up and update customer status and information

Pass on any feedback or suggestions by customers to the appropriate internal team

Identify and suggest possible improvements on procedures

The ideal candidate will have...

Experience of working from home

A clean driving license

Previous experience in Business / Systems Analysis or Quality Assurance

Proven experience in eliciting requirements and testing

Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools

Experience in writing SQL queries

Basic knowledge in generating process documentation

Strong written and verbal communication skills including technical writing skills

Proven experience in a customer support role

Tech savvy aptitude

Good understanding of the Force.com platform, automation products, databases and screen sharing

Ability to diagnose and resolve basic Salesforce issues

Customer-oriented and cool-tempered mindset

Degree in IT / Computer Science

Demand Finder are rapidly growing and the candidate has the opportunity to develop their career in any number of directions. A well-structured training programme will be provided, based on Trailhead, with the objective of achieving Salesforce certifications.

Start date: 22nd October

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Business Analyst and Support – Combined role September 20th, 2016Demand Finder