Webinar Videos

Leveraging AI Automation within the Credit Union Space

This webinar, delivered by Senior Operations leader and Member experience specialist Erik Welch, will explore how agent support technologies, particularly when infused with Artificial Intelligence, are poised to improve member experience in a dynamic business environment. At Patelco Credit Union, Erik and his team have implemented a conversational AI with Twitter-age knowledge management solution, (“Emma”)– and he will share his organization’s journey and best practices in this new emerging area – especially when applied to member support.

100 Years of Knowledge in 0.39 Seconds

This webinar, delivered by HR leader and People Experience specialist Felisa Stockwell, will explore how HR Technology, particularly when infused with Artificial Intelligence, is poised to improve the employee experience and help “skill” the employees in a dynamic business environment. At Dawn Foods (global leading bakery manufacturer and supplier) she has focused on Knowledge management and employee experience leveraging AI – and will share her organization’s journey and best practices in this new emerging area – especially when applied to talent management.