Aging & Long-Term Services

Information & Referral/Assistance

Aging and Disability Resource Centers

LH-0350

Programs that create a single, coordinated system of information and access for older adults and people with disabilities who are seeking long term support to minimize confusion, enhance individual choice, and support informed decision-making. ADRC centers serve as a single point of entry to public long term support programs and services. They offer information and counseling regarding available long term support options; assist individuals in determining their eligibility for public long term support programs and benefits including level of care determinations for Medicaid nursing facility and home and community-based service waiver programs; provide short-term case management to stabilize long term supports for individuals and their families in times of immediate need; help people plan for their future long term support needs; and provide information about and referral to other programs and benefits (such as health promotion and disease prevention, transportation services, housing and income support programs) that help people remain in the community.

Information and Referral

TJ-3000

Programs whose primary purpose is to maintain information about human service resources in the community and to link people who need assistance with appropriate service providers and/or to supply descriptive information about the agencies or organizations which offer services. The information and referral process involves establishing contact with the individual, assessing the individual's long and short-term needs, identifying resources to meet those needs, providing a referral to identified resources, and, where appropriate, following up to ensure that the individual's needs have been met.

Specialized Information and Referral

TJ-3000.8000

Programs that maintain information about community resources that are appropriate for a specific target group or human services sector (for example, youth programs or addiction services) and which link individuals who are in need of specialized services with appropriate resources and/or which provide information about community agencies and organizations that offer specialized services.

State Units on Aging

TD-1100.6500-800

State government offices that receive federal funding from the U.S. Administration on Aging and state funds to develop a statewide plan for a system of supportive in-home and community-based services authorized by the Older Americans Act of 1965 and oversee the work of the Area Agencies on Aging which coordinate the delivery of services at the local level.

Talklines/Warmlines

RF-8380

Programs that offer a telephone service that enables people who are troubled to talk confidentially about their personal problems with an empathetic listener. These programs are often staffed by volunteers who can offer referrals for ongoing treatment, if needed.