Cancel and refund

Brussels Airlines e-tickets booked directly with Brussels Airlines can be cancelled and refunded by submitting your request here. For e-tickets booked via a travel agency, please contact your agency directly. For any other case, please contact the Service Centre or the local Brussels Airlines office.

Please note that once a refund has been requested, the ticket is no longer valid and rebooking is no longer possible.

For tickets issued between 1 February 2018 and 30 October 2018, an administration fee of €20 applies to all refund requested via the webform. An administration fee of €40 applies to all refund requested via our Service Centre, Social Media and all other channels. The admin fee applies per ticket.

For tickets issued as of 31 October 2018, the administration fee will no longer apply when the refund is requested via the online webform. An administration fee of €40 applies to all refund requested via our Service Centre, Social Media and all other channels. The admin fee applies per ticket.

If you have purchased a cancellation insurance with Europ Assistance, please send a declaration form to Europ Assistance within 5 days after cancellation of your flight. You can find more information on how to submit your additional refund request here.