1. Log into My Account. 2. Click the link named “Email and Password” that is listed under the “My Account Settings” section. 3. Type your new password in the “New Password” box and in the "Confirm Password" box 4. Click “Update.”

You cannot use an email address that is already registered to an existing "My Account" profile.If you try to register a new “My Account” profile using an email address that was used to set up another “My Account” profile, you will get the error message “This email address already exists.”

If you receive the error message “This Customer Number is already tied to another member’s profile” when trying to create or update a new account, this means that you already have an existing account using that Customer Number.

Try to log into the existing account. You can request your original “My Account” password if you forgot it.

We want you to be able to access details of all of your orders quickly and easily. If you ordered by phone, or if you ordered online without first signing into your “My Account” profile, your order may not automatically appear in your “My Account” profile.

However, you can add your order details to your “My Account” profile manually.

Find and make a note of the Customer Number, Order Number and Zip Code for your order. You can find this information in your “Order Confirmation” email.

Note: To help ensure that details of your future orders appear in your “My Account” profile, follow these guidelines:Sign into your “My Account” profile before ordering online. When you're ordering by phone, tell the Dell representative the Customer Number for your “My Account” profile, and ask that they use it to place your order.