Job description

At Aloft Hotels we’re wired for next generation travelers who love open spaces, open thinking, and open expression. Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Our guests are tech savvy and confidently social, with an eclectic style they’re not afraid to show. We understand what our guests need, so we provide an affordable option for the tech-savvy design guru. We’re looking for innovative self-expressers who aren’t afraid to draw outside the lines. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels.

JOB SUMMARY

Serves as the property Manager on Duty and oversees
all property operations, ensuring that the highest levels of hospitality and
service are provided. Represents property
management in resolving any guest or property related situation. Manages the flow of questions and directs
guests within the lobby. Serves as Guest
Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

·
High
school diploma or GED; 4 years experience in the guest services, front desk,
housekeeping, or related professional area.

OR

·
2-year
degree from an accredited university in Hotel and Restaurant Management,
Hospitality, Business Administration, or related major; 2 years experience in
the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting
Property Operations and Guest Relations Needs

·
Maintains
a strong working relationship with all departments to support property
operations and goals and to expedite the resolution of any problems that may
arise through the general operation of the property.

·
Communicates
any variations to the established norms to the appropriate department in a
timely manner.

·
Sends
copy of MOD report to all departments on a daily basis.

·
Strives
to improve service performance.

·
Ensures
compliance with all policies, standards and procedures.

·
Emphasizes
guest satisfaction during all departmental meetings and focuses on continuous
improvement.

Supporting
Profitability Goals

·
Understands
and complies with loss prevention policies and procedures.

·
Reviews
financial statements, sales and activity reports, and other performance data to
measure productivity and goal achievement and to determine areas needing cost
reduction and program improvement.

Managing
the Guest Experience

·
Intervenes
in any guest/associate situation as needed to insure the integrity of the property
is maintained, guest satisfaction is achieved, and associate well being is
preserved.

·
Celebrates
successes and publicly recognizes the contributions of team members.

·
Ensures
associates are cross-trained to support successfully daily operations.

·
Ensures
property policies are administered fairly and consistently, disciplinary
procedures and documentation are completed according to Standard and Local
Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

·
Adaptability -
Maintains performance level under pressure or when experiencing changes or
challenges in the workplace.

·
Communication - Conveys information and ideas to others in a
convincing and engaging manner through a variety of methods.

·
Problem Solving and Decision Making - Identifies and
understands issues, problems, and opportunities; obtains and compares
information from different sources to draw conclusions, develop and evaluate
alternatives and solutions, solve problems, and choose a course of action.

·
Professional Demeanor - Exhibits behavioral styles that convey confidence and command
respect from others; makes a good first impression and represents the company
in alignment with its values.

Managing Execution

·
Building and Contributing to Teams - Actively
participates as a member of a team to move the team toward the completion of
goals.

·
Driving for Results -
Sets high standards of performance for self and/or others; assumes
responsibility for work objectives; initiates, focuses, and monitors the
efforts of self and/or others toward the accomplishment goals; proactively
takes action and goes beyond what is required.

·
Planning and Organizing - Gathers
information and resources required to set a plan of action for self and/or others;
prioritizes and arranges work requirements to accomplish goals and ensure
work is completed.

Building Relationships

·
Coworker Relationships - Interacts with others in a way that builds openness, trust, and
confidence in the pursuit of organizational goals and lasting
relationships.

·
Customer Relationships - Develops and sustains relationships based on an understanding of
customer needs and actions consistent with the company’s service standards.

·
Global Mindset - Supports
employees and business partners with diverse styles, abilities, motivations,
and/or cultural perspectives; utilizes differences to drive innovation,
engagement and enhance business results; and ensures employees are given the
opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

·
Organizational Capability - Evaluates and adapts the structure of own
assignments and suggests improvements to work processes to best fit the needs
and/or support the goals of an organizational unit.

·
Talent Management - Provides support and feedback to help
individuals develop and strengthen skills and abilities needed to accomplish
work objectives.

Learning and Applying Professional Expertise

·
Applied Learning - Seeks and makes the most of learning opportunities
to improve performance of self and/or others.

·
Business Acumen - Understands and
utilizes business information to manage everyday operations.

·
Technical Acumen -
Understands and utilizes professional skills and knowledge in a specific
functional area to conduct.

o Writing - Communicates effectively in writing as
appropriate for the needs of the audience.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Marriott London Complex

Marriott International is the world's largest hotel company based in Bethesda, Maryland, USA, with more than 6,000 properties in 122 countries and reported revenues of nearly $14 billion in fiscal year 2015. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.