Question No: 31

Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.)

Test your scripts to ensure that all routing logic is correct.

Configure default labels for each dialed number using the Configuration Manager.

Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input.

In all routing scripts, account for failure by creating a path for calls that encounter unexpected conditions.

Configure default labels for each skill group using the Configuration Manager.

In all routing scripts, account for failure by triggering one of the congestion control features to handle the call.

Answer: B,C,D

Question No: 32

In Cisco Unified Contact Center Enterprise 10.0 Outbound Option, the Routing and Administrative scripts are needed for the solution to work properly. Which two statements

describe the functionality of the Administrative script? (Choose two.)

enables and disables skill groups for an outbound campaign

reserves agents for specific outbound campaign

controls a percentage of agents to be used in a campaign skill group

transfers a call to IVR as a part of IVR campaign

transfers a call to IVR or Non-IVR for Answering Machine or abandon calls

Answer: A,C

Question No: 33

Which Cisco Unified ICM Admin Workstation tool provides a live stream of errors as they are reported by the router?

Diagnostic Framework Portico

Script Editor

RTTest

Router Log Viewer

Answer: D

Question No: 34

Which option best describes the issue with a call failing in Cisco Unified ICM at the Send to VRU node in a comprehensive Cisco Unified Customer Voice Portal deployment?

The VXML application is not deployed to the CVP servers.

The VRU label in the Cisco Unified CVP dial plan does not match the dial peer on the VXML gateway.

The call type is not mapped to the Cisco Unified ICM script.

The Cisco Unified CVP server is running on temporary licenses.

Answer: B

Question No: 35

In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true?

The system stops routing calls because it cannot function without a private network.

The private network data is rerouted automatically over the visible network.

Both call routers go active and attempt to split the system until the private network is restored.

The system continues to operate but with only one call router in simplex mode.

Answer: D

Question No: 36

Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?

100 ms, 3 heartbeats

100 ms, 5 heartbeats

400 ms, 3 heartbeats

400 ms, 5 heartbeats

The heartbeat interval and maximum missed heartbeats settings can be customized by a system administrator

Answer: B

Question No: 37

Using queuing at the edge with SigDigits, which option describes what quot;param sigdigits 3quot; on the bootstrap service accomplishes?

Prefix three digits to the dialed number at the end.

Suffix three digits to dialed number.

Truncate three digits from dialed number.

Consider only the first three digits from the dial number.

Answer: C

Question No: 38

Refer to the exhibit.

While a Whisper Announcement call is being troubleshooted, the Cisco Unified Contact Center Enterprise Peripheral Gateway PIM log is captured. Which option describes what the log file indicates?

The agent PIM gets notification that the Whisper Announcement is done and sends the established event to the agent.

The agent PIM gets notification that the Whisper Announcement is done and sends the established event to the caller.

The VRU PIM gets notification that the Whisper Announcement is done and sends the established event to OPC.

The VRU PIM gets notification that the Whisper Announcement is done and sends the established event to the agent.

The MR PIM gets notification that the Whisper Announcement is done and sends the established event to the OPC.

Answer: A

Question No: 39

Cisco Unified Contact Center Enterprise is deployed with Cisco Finesse and you make changes to CTI Server, Contact Center Enterprise Administration, or cluster settings. Which service must be restarted for changes to take effect?

Cluster Manager

System Application Agent

Cisco DB

Cisco Tomcat

Cisco Dirsync

Answer: D

Question No: 40

Which tool can be used to monitor Cisco Unified Communications Manager statistics?