Job Description

Do you demand the best from your professional career? Are you inspired by excellence? AtSAP, you will have the power to make a real impact. As the global market leader for businesssoftware, SAP helps companies and organizations in more than 25 industries to run better.

PURPOSE AND OBJECTIVES

A new Shared Service Center is being established to support the inquiry process and globalprocess steps for SAP’s global external workforce. The External Workforce Center (EWFC)Associate Consultants are responsible for fielding phone calls, on-line tickets and emails frommanagers, third party vendors, and other SAP colleagues regarding all ExternalWorkforce-related questions. The Assoc. Consultant will also be responsible for EW projectrelated activities and helping to shape the future process flows.

EXPECTATIONS AND TASKS

EWFC Associates are responsible for fielding phone calls, on-line tickets and emails frommanagers, third party vendors, and other SAP colleagues regarding all external worker-relatedquestions. The Associate will utilize an on-line knowledge base to provide timely and accurateanswers to inquiries. Inquiries that cannot be answered from the knowledge base or other toolsavailable to them (e.g. Portal, process maps, vendor websites) are escalated to an EWFCAssociate. EWFC Associates are responsible for meeting the established service levelagreements while focusing on delivering quality customer service to CC Mgrs and HRBPs,responsible for keeping the KB up to date, administering process work, and project support asassigned.In addition to responding to inquiries, the EWFC Associate will be responsible for completingprocess steps for the EWFC internal processes. These are related to ensuring compliance indata as well as educating CC Mgrs on the policies and guidelines around external workers atSAP.Because the position will involve handling confidential data it will be required that the Associatefollow guidelines and policies in managing confidential data.

To harness the power of innovation, SAP invests in the development of its diverse employees.We aspire to leverage the qualities and appreciate the unique competencies that each personbrings to the company.