TLT Virtual Presentation

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Transcript of TLT Virtual Presentation

What Makes A Good Leader? Customer Service Creating Support Documentation Online Learning PROS:- Flexible Hours- Save time and $$- Location anywhere- Expand one's education while taking care of family and working- More affordable CONS:- No face-to-face interaction with other students and the professor- No enforcement to do assignments on time watch lectures- Allows students to procastinate- Not all employers recognize an online education There are 17 SINC sites, these sites are:

More information canbe found on https://tlt.stonybrook.edu/Facilites/ComputerLabs/Pages/default.aspx Learn How to TroubleshootTechnical Difficulties Skills Need for a Leader:- Confidence- Determination- Initiative- Good Listening Skills- Critical Thinking Skills- Good People Skills Time Management Good Customer Service:- Respect - Treat others the way you want to be treated- Address problems/issues/complaints as quickly as possible- Don't make assumptions about customer(s) based on appearance- 3 C's: Competence, Concern, Communication- Try to understand the customer and his/her feelings- See the situation from the customer's perspective- Never say you don't know when asked a question- Always attempt to help the customer - Be clear and concise- Use pictures/screenshots- Follow the DoIT Style Guide

The guide can be found at this link: https://student.stonybrook.edu/tltworkshop/Docs/1/Workshops/Templates/DoIT_style_guide.docx Examples of Good Leaders:- Gandhi- Susan B. Anthony- Obama- Martin Luther King Jr.- Joan of Arc SINC Sites Is this YOU? THERE'S NO "I" IN TEAM! Team Work - do you want to gain leadership skills?- Do You Have These Characteristics? You can work in a team andlearn communication and leadership skills as a TLTintern. NEED EXPERIENCEIN CUSTOMER SERVICE? Interested in learning how to solveand fix technical difficultites? Apply to be TLT Intern/ Senior ConsultantTODAY! Do you like working in a team?Do you enjoy helping others? Time management is essential in life.- Necessary in school and at work- Benefits personal life To improve time management:- Create a schedule daily, weekly, and monthly- Use a planner- Follow your schedule Do you like teaching others? - you can improve or learn time management skills- Gain leadership skills- Obtain experience in customer service- learn about technology WORK ON CAMPUS and LEARN IN THE SINC SITE LOCATIONS Sources:- http://www.tlt.stonybrook.edu- http://www.squidoo.com/sunygraphics- http://www.aliceinwonderlandclothing.com/product/late_rabbit_hare_ in_a_rush_teddy_bear_169403290- http://www.cartoonstudio.co.uk/Pages/kmeters1.html- http://www.phoenixga.com/Support/GetSupport.htm NEED TIME MANAGEMENT SKILLS? - Be open to others's opinions- Be considerate of team members' feelings- Cooperate with each other- Respect team members- Work together - Email problems@ic.sunysb.edu- Restart the computer- Ask for help Similarities:- Policies ie. no food or drinks- Walk in printing- Computers avaliable to use- Pharos Differences:- Account Terminals- CoLAs- Software and Programs POWERFUL PRESENTATIONS - Be Professional- Use Eye Contact- Be Aware of Different Educational Levels of Audience- Know Your Audience- Cite Your Sources