Elan Valley Tour

Elan Valley is 72 square miles of beautiful hills, woodlands
and lakes within the rugged Cambrian Mountains. It is an
unspoilt area made even more compelling by the 6 dams and
reservoirs which together create a wonderful, living
landscape

Terms &
Conditions & important
notes:

*Children 4 and under will require booster seats/car seats,
provided & fitted by the parent/guardian. And children
under the age of 14 are not permitted to occupy the first 4
seats of the coach. If booking via the website, if seat
allocation is automatic, please note that the driver may be
required to move passengers to different seats if an under 14
is allocated one of these seats.

Please note that if you book a Child place for an excursion
that includes tickets/entry fees and the venue questions the
age of the child, and deems that they are actually an adult,
they be refused entry or you may be required to pay the
additional amount of an adult ticket. Please note that if you
book a place knowing that said child is over the age stated by
the venue, Marchants cannot accept responsibility or be held
accountable in cases of refused entry or additional payment
requests.

PLEASE ENSURE YOU CHECK YOUR TICKET CAREFULLY WHEN RECEIVED
AND MAKE SURE THAT ALL DETAILS ARE CORRECT. IF ANY ARE
INCORRECT THEN PLEASE CONTACT US ASAP. MARCHANTS COACHES CANNOT
BE HELD RESPONSIBLE FOR ANY INCORRECT DETAILS RESULTING IN A
MISSED TOUR/HOLIDAY IF YOU HAVE NOT CHECKED AND
ADVISED.

Day Excustion T's &
C's

Your ticket is also a receipt for payment and acceptance
by you and all other passengers travelling on this ticket
of the terms and conditions stated below.

Tours and excursions operate subject to minimum numbers
and occasionally we may be forced to cancel a departure if
bookings fall short of the necessary target. If we do have
to cancel you will be notified at least 48 hours in advance
and offered a full credit, refund or an alternative
tour.

If you cancel your booking more than 5 working days
before departure we will refund the amount paid less
£5.00 per person cancellation fee (maximum
£20.00 per ticket) regardless of any personal
circumstances which may have resulted in the cancellation.
For cancellations within 5 working days no refund is due
regardless of any personal circumstances which may
have resulted in the cancellation. If your booking includes
a charge for meals, theatre/show tickets, entrance fees
etc., refunds will be subject to our recovering these
costs.

All tickets must be paid for in full at the time of
booking and in advance. Drivers cannot accept direct
payment.

Unfortunately we can no longer accept transfer requests
for our excursions/theatre trips. Should you no longer be
able to make a date booked for any reason then the
cancellation policy above will apply.

It is a legal requirement for all passengers; including
children and babies in baby/child seats or booster seats as
appropriate, to wear seatbelts. Any child under the age of
4 is required to be in a car seat or a booster seat. These
are to be provided, and fitted, by the
parent/guardian. Children under the age of 14 are not
permitted to occupy the first 4 seats of the coach (First
row, numbered 1 - 4). If booking via the website, if seat
allocation is automatic, please note that the driver may be
required to move passengers to different seats if an under
14 is allocated one of these seats. All passengers must
occupy their own allocated seat. Under no circumstances
will a child be allowed to sit on another passengers
lap.

If you book a child place for an excursion that includes
tickets/entry fees and the venue questions the age of the
child, and deems that they are actually an adult, they may
be refused entry or you may be required to pay the
additional amount of an adult ticket. If you book a place
knowing that said child is over the age stated by the
venue, Marchants cannot accept responsibility or be held
accountable in cases of refused entry or additional payment
requests.

A family ticket consists of 2 adults and 2 children
(aged up to 15 years old). If a customer purchases a family
ticket and tries to board the coach with different ratio of
accepted passengers (I.E 3 adults, 1 child or 4 adults)
then the driver may refuse said passengers to board the
coach.

For theatre trips, we will make every effort to ensure
your party are seated together for the performance,
regrettably however, this cannot be guaranteed.

No animals other than guide dogs for the blind and
assistance dogs are permitted on our vehicles.

No takeaway food may be consumed on the coach without
prior approval or permission.

No Alcohol may be consumed on the coach.

We operate a strict no smoking policy, including
electronic cigarettes.

Your departure time is shown on your ticket. We cannot
be held responsible for missed departures due to you being
late or at the wrong location. If in doubt, please check.
If you wish to change your pick-up point, you must notify
us in advance.

Passengers with Disabilities: Should you or a member of
your party have any disability or medical condition that
may affect an excursion or holiday, please advise us prior
to confirming the booking so that we can advise as to the
suitability of the trip and/or hotel/venue. If a
passenger requires assistance then they must travel with an
able bodied companion or carer. Please advise us of any
intentions to bring any mobility aids, particularly
mobility scooters or wheelchairs, as only certain
models/weight limits can be accommodated in the hold of the
coach. We will make every effort possible to accommodate
each passenger who wishes to travel with us.

If any passenger suffers from
Dementia or Alzheimers then a
carer/responsible companion must accompany them on the
trip.

Seats are allocated upon booking. Please ensure you are
in the correct allocated seat once boarded. However, the
coach may have empty seats on the day of the excursion, the
driver will advise if this is the case after the last pick
up has taken place and you may be able to move to a spare
seat should you wish to do so; please advise the driver at
the earliest, and safest, opportunity of your new seat
numbers should you move.

We reserve the right to adjust timings, vehicle
size and seat/coach numbers, and shall contact you at
the earliest opportunity in such circumstances. We do
recommend that you contact us 3 days before your departure
to re-confirm your departure time. Arrival and departures
times may be affected by traffic conditions. Marchants
shall not be liable for any missed events or connecting
transport arrangements if due to unforeseen circumstances
such as heavy traffic, accidents, diversions, severe
weather, etc.

No luggage is permitted on excursions except those
involving accommodation booked by or on behalf of Marchants
Coaches.

On trips to hypermarkets, weight restrictions apply to
the coach and passengers may be restricted on the amount of
goods that they can bring back. No restricted goods
allowed. It is also strictly forbidden to exceed the
advisory Customs & Excise limits on alcohol and
tobacco.

All passengers personal effects and property are
carried at the owners risk.

Marchants shall not be held liable or responsible for
consequential loss due to the curtailment, closure,
cancellation, amendment or withdrawal of any display,
event, show, exhibition or service advertised as part of
the tour.

We reserve the right to refuse carriage to any person
who, in the opinion of the driver, is under the influence
of alcohol or drugs or whose behaviour, actions or
demeanour may cause offence, disruption or distress to
other passengers or the driver. No compensation or claim
for loss is due to any such passenger refused carriage.

We ask all passengers to be respectful of other patrons
on board the coach and try to refrain from using abusive
language or being overly loud.

Drivers are not permitted to pick up or drop off
passengers at points not listed on the itinerary or
timetable.

Holiday T's &
C's

Marchants Coaches Ltd undertakes to operate the tours in
this brochure to the best of our ability and we accept
responsibility for the arrangements of your holiday that are
wholly in our control. However, we cannot accept liability for
any alterations made necessary by any events or actions which
are beyond our direct control. We make every effort to ensure
that all arrangements for the holidays advertised are accurate
and we aim only to deal with suppliers who are efficient and
reputable. We do not have any direct control over the
provisions of our suppliers services and do not accept
any loss caused by the non-performance of these suppliers. We
also reserve the right to change our printed itinerary should
external factors enforce such action either prior to or during
the holiday. Your signature on the booking form indicates that
these conditions are acceptable to you. Similarly any published
times which are given to you may be affected by situations
beyond our control such as road maintenance and weather
conditions and should only be used as a guideline.

BOOKINGS

To make a valid booking you must complete a booking form and
pay the deposit. Where there is more than one member of a party
to be included in a booking, the person signing the booking
form shall be deemed to do so on the basis that he or she
represents and acts as agent for all members of the party and
as such accepts these booking conditions on behalf of each
member of the party. Bookings will be confirmed by issuance of
a confirmation invoice, which will show the balance due on your
holiday and the due date of your balance. No further reminders
will be sent and the balance must be paid to the office at
which you made your original booking no later than 8 weeks
prior to the departure date. If the balance is not paid by the
due date, we reserve the right to cancel your booking and to
retain any deposits paid. Ticket and luggage labels will be
issued on payment of your final balance and these must be shown
on boarding your coach. Your exact departure point and time
will be specified on your ticket. Please notify the office at
which you made your booking if you lose your tickets. If a
booking is made within 8 weeks of departure the full amount is
liable to be paid at the time of booking. We reserve the right
to refuse any booking and to terminate a client's holiday in
the event of them causing a nuisance, or his or her condition
is offensive to other passengers, or they partake in
unreasonable behaviour.

PRICE

We guarantee not to raise the price of a holiday unless
there is a major cost increase beyond our control, e.g. an oil
crisis with subsequent fuel increases, changes in the VAT rate,
currency fluctuations etc. No surcharges will be made once the
balance has been paid. In the unlikely event that we are
obliged to make a surcharge, you will be given the option of
continuing with your booking at the new price or cancelling
your booking. If you decide to cancel we will refund all
payments made to us in respect of your holiday.

CANCELLATION & BOOKING AMENDMENTS

If you wish to change your holiday choice after deposits
have been paid but before final balance is due, an
administration fee of £10 per person is payable. If you
wish to cancel your holiday after having paid a deposit, this
must be communicated in writing to us as soon as possible and
you will be liable to the following scale of charges:

57 days or more before departure - Deposit only.

50 to 56 days before departure - 50% of total holiday
cost.

29 to 49 days before departure - 70% of total
holiday cost.

15 to 28 days before departure - 90% of total
holiday cost.

0 to 14 days before departure - 100% of total holiday
cost.

The cancellation will date from the day that written notice
is received at our office. Any cancellation charge is payable
by the passenger to us and the passenger should then claim on
their insurance policy for reimbursement if applicable.

In the event of cancellation by Marchants Coaches Ltd your
money will be refunded in full and this shall be the limit of
our liability. We aim never to cancel any tour and would only
do so in exceptional circumstances or due to failure to reach
minimum required numbers. If we are obliged to change your
holiday in any way due to circumstances beyond our control, we
will try to ensure that you are given early notification of a
change and the reasons for such a change.

INSURANCE

Insurance is compulsory for our holidays to Europe and the
Channel Islands. You must provide confirmation that you have
arranged adequate insurance cover.

LUGGAGE & PERSONAL BELONGINGS

You are requested to take only one standard-sized suitcase
per passenger. Marchants Coaches Ltd cannot be held responsible
for luggage and personal belongings carried on vehicles.

PETS

We regret that no pets may be taken on our holidays.

SPECIAL REQUESTS

We will make every effort to comply with requests for
special diets, low floor accommodation, etc and these should be
notified to us in writing at the time of booking and detailed
on the booking form. We cannot however accept any booking that
is conditional upon guaranteeing special requests.

Some of our featured hotels may offer sea view rooms. These
can be requested, however not guaranteed.

A few of our featured hotels regrettably do not have
lifts and therefore may not be suitable for clients with
mobility issues.

For any enquiries regarding your holiday/room please ensure
you contact Marchants and not the hotel directly. This is to
ensure that all your requirements/requests are noted on the
paperwork.

MEDICAL

If you are receiving medical treatment for any continuing
illness you must inform the office when making your booking and
include details on your booking form. This information may be
helpful to your driver in the unfortunate event that you
require medical attention whilst on holiday. Every effort is
made to assist disabled people travelling on our holidays and
notification to Marchants Coaches Ltd will enable us to serve
you better. We cannot be held responsible for any difficulties
encountered if we have not been given prior notification of any
disability in writing. Please do not hesitate to ask if you
wish to be advised on the suitability of any holiday that
appears in this brochure.

PASSENGERS WITH DISABILITIES

Should you or a member of your party have any disability or
medical condition that may affect an excursion or holiday,
pleasae advise us prior to confirming the booking so that we
can advise as to the suitability of the trip and/or
hotel/venue. If a passenger requires assitance then they
must travel with an able bodied companion or carer. Please
advise us of any intentions to bring any mobility aids,
particularly mobility scooters or wheelchairs, as only certain
models/weight limits can be accommodated in the hold of the
coach. We will make every effort possible to accommodate each
passenger who wishes to travel with us.

If any passenger suffers from
Dementia or Alzheimers then a carer/responsible
companion must accompany them on the trip.

COMPLAINTS

In the unlikely event that you have a complaint during a
tour please inform the driver immediately. He will do his best
to assist you, but please bear in mind that we have no direct
control over hotels and other parties. If you wish to make
further representations on your return please write to us
within 28 days of your return date.

GENERAL

The Public Service Vehicle (Conduct of Drivers, Conductors
and Passengers) Regulations 1936, as amended apply to all
coaches throughout any holiday. When you travel on another form
of transport during the course of your holiday (e.g. a ferry)
then the conditions of carriage of that carrier will apply.
These may limit or exclude any liability to you. Marchants
Coaches Ltd shall in no circumstances be liable for any
occurrence whatsoever suffered by any passenger which arises as
a result of any breakdown, delay, change of route, accident or
otherwise in the course of the holiday caused other than by
negligence of Marchants Coaches Ltd, its servants or agents who
are under direct control of the firm. With all arrangements
made for hotel accommodation, excursion visits and use of road
vehicles, trains or any other means of conveyance operated by
person or bodies other than the firm, which are made by the
firm, the firm will not be responsible for any loss, damage,
injury, delay, or inconvenience however caused to or sustained
by passengers in any such hotel, excursion visit, vehicle,
train or any other means of conveyance.

Below is a list of pick-up points available on this tour.

Below is a list of pick-up points available on this tour.

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