IBM Case Manager allows documents to be filed in case folders, and presents these documents to a case worker through a Case Information widget. Out-of-the-box menu actions included with the Navigator Framework on which ICM is built allow a case worker to view,...

Background
Document viewing is a central feature in any Enterprise Content Management product. And it is very common for customers of our ECM client products to have a need to integrate its content viewing features into their own custom-developed...

Think back to your last product demo. Even the most seasoned pros can't help think about things like "is the demo reaching my audience?", "is it honestly reflecting the capabilities of my product?". "is the network working?",...

Background
When single sign-on (SSO) is configured in IBM Content Navigator, an SSO provider typically handles authentication, instead of IBM Content Navigator. This allows a user with the appropriate access rights to enter the runtime desktop view...

The Content List page widget that is included with IBM Case Manager 5.2 doesn't get the spotlight as often as its more case specific peers. It provides a way to get a list of documents, with the full set of content actions, onto a case solution page. The...

The ability to create custom UI widgets and add them to the IBM Case Manager Client pages is a very powerful feature. Not only do these widgets display whatever information the solution requires, they can do it in the context of the other information that Case...

We have a new tutorial on how to build custom page widgets and custom actions for IBM Case Manager Client V 5.2. The link to the tutorial and sample code is below
https://www.ibm.com/developerworks/community/groups/service/html/communityview?commu...

The out of the box widgets that come in Jazz for Service Management with the Dashboard Application Services Hub (DASH) are built to show data coming from a data provider. Several products already come with a data provider that is ready to go....

A common need when building dashboards is to allow a user to click on an element in the dashboard and transition that user to another page that contains related or more detailed information about what is being clicked. For example, clicking on a status...

In this post, I want to cover two topics: the dashboard builder secondary widget menu, and how to adjust the snap to grid feature of the dashboard builder.
Have you ever used the "Transparent no title" skin on one of your widgets in the...

You may already know that it's possible to visualize custom data in the Dashboard Application Service Hub (DASH). Using tools such as Impact or Tivoli Directory Integrator (TDI) allow you to access many different kinds of data sources to visualize in...

Have you had a chance to create a dashboard using the Table widget from the DASH palette? If so, you've seen the message that appears after you've selected your dataset that says:
"No visualization attribute found for mapping to...

With ICM 5.1 a new feature 'Split Case' was introduced. This feature allows you to create a new case while working on a case and copy any case properties and documents from the existing case to the new case. There are several use cases where you would want to...

After conquering the challenge of adding a context sensitive Case Info widget to the Work page in a previous article, I wanted to see if I could use the In-basket's custom menu events to add an Open Case menu that displayed the case details page for the...

A common use case for IBM Case Manager solutions is to have a manager assign a user from a role to handle a specific work item. Moving the item into the user's personal inbox is often undesirable due to the loss of easy access to the item once it goes...

Hello Community member! Here's an early holiday present for you! I hope you like it.
How many times have you heard the requirement to capture a comment when a user chooses to complete a work item with a particular response? For example, if a...

The Case Information widget has an option for its Case Document view where you can specify whether to view documents in the Viewer widget or always view them in a popup window and don't send the document event to the viewer.
In this use case, we want...

One of the most boring parts of a demo is watching someone slowly fill out a bunch of data fields. Often, however, good data is required to make the rest of the demo work. So what to do (besides learning to type really fast!)?
The Case Manager Client...

Version 8.0.1.2 of Rational Business Developer includes multiple performance improvements for Rich UI applications. The following is a list of the improvements that were made, and a brief description of how these improvements may affect your Rich UI...

IBM Case Manager Client and the ECM Widgets component of FIleNet P8 are built on a flexible and extendable component based architecture that leverages mashup and widget technology. By creating our client application on this architecture, we have made it...

Have you ever wanted to display a list of other cases associated with a particular customer? Here's how you can do this without custom coding (ok, just a little JavaScript - but you can just copy/paste that!).
In this example...

I'm Lauren and I'm on the Sametime documentation team. As many of you know, Sametime 8.5.2 supports widgets and recognized names and numbers (live text). We have some Help about these features in the Sametime Standard and Sametime Entry online Help. But, we...

Sametime 8.5.2 now supports "widgets" and recognized names and numbers. If you have this capability, this means you can hover your mouse over an underlined name or number in chat history or an open chat window - or even in IBM Notes, such as in a...