ACT! integrity and disappearing records

A sales rep told me that Sage ACT! could handle 500,000 records, but I've been having nothing but problems with only 50,000 records. The records keep disappearing. What's going on and how can I fix it? This is a serious integrity issue.

Re: ACT! integrity and disappearing records

Ok - so is it during the import that contact records are "disappearing"? In other words, you have 50k records in the source, but you are only getting 45k in ACT! after it is done...?

That is very much different than having an actual 50k record ACT! database that today has 50k and then tomorrow, for not apparent reason has 49k...

For imports that first thing you want to look at is the duplicate checking settings in ACT! - very likely your records are getting merged because of the way the settings are. This is in the ACT! preferences area of the program from the tools menu.