So my phone is on its last leg. It's a Droid X and it is starting to bug out and the screen has got spots now. I have a family member who has offered me their Galaxy Note 2 as a replacement. It is a Verizon Note 2 so it is on the correct provider. How would I go about switching phones. Also will...

We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for?
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Soft reset can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any troubleshooting....

Calling & Dialing

To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Camera, Photos & Videos

If you're having issues sending/receiving pictures and videos, this may help. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Computer/PC Connectivity

If your computer/PC doesn't recognize your wireless device / USB when it's inserted/connected, this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

This helps when you can't connect to the Internet /have no network connection or cannot send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

My granddaughter was playing with my phone. Under application manager (ALL) I have several ICONS that I do not know what they are, but afraid to deleat them. How do I find out what they are, and if I need them?

If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Email/Gmail

If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Removing then re-adding a Gmail account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Removing then re-adding a corporate email account (Exchange ActiveSync) often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Removing then re-adding an email account often fixes login / not receiving email issues. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

I put my note II on a phone charger. display immediately gt a "black inky stain" in it. over a few hours the stain spread. now screen completely black. What happened and can it be repaired? If not repaired, can I get content (apps) moved to new phone?

If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

If you can't view websites or pages won't load/render on your Samsung Galaxy Note II, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....

If you can't browse the Internet or view website images on your Samsung Galaxy Note II, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Keyboard

You can use voice input on your Android device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Memory/Storage

To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...

A factory data (hard) reset may help with: screen not working (blank or frozen screen), application issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing. Before performing...

I bought a note 2 that is on Verizon's 4g lte prepaid service, it has android 4.1.1 and has a software update through Verizon but every time the update completes and shuts of my phone and reboots, the sound is muted, then it unmutes and download fails. I have factory reset my phone and still nothing.....

If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...

Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit...

Suddenly my Galaxy Note II Verizon phone is asking for my unlock code. It's never done this before. I don't know what the code is. I went on the Verizon website but all chat agents are busy, and, of course, I can't call them from my phone since it is locked. Is there another way of finding out what my...

Sounds, Volume & Audio

When you aren't getting notifications or your device doesn't vibrate/ring when receiving calls/texts/emails, you might need to adjust volume controls. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...

Text & Multimedia Messaging

If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

When I am writing a text message, my phone has an automatic spell checker of some sort which arbitrarily changes words it doesn't recognize into ones that it does--without alerting me or letting me change back. Many words and abbreviations common to my industry (real estate) do not pass muster with the...

to the more everything plan, with unlimited talk/texting. But its not letting me send or receive text messages. Tried taking the SIM out for 5 minutes and putting it back in and still no luck. Also tried clearing cache/data in the messaging application. Is there something else im supposed...

Visual & Hearing Accessibility

To enable or disable visual/hearing settings (camera flash notification, font size, screen zoom, text-to-speech) on your device, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your...

To automatically switch from a weak or unstable Wi-Fi network to the Verizon Wireless cellular network to preserve a consistent data connection, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.

This helps to determine how to turn on/off your mobile hotspot or when you're having trouble setting up or connecting to WiFi, your mobile hotspot needs to be turned off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions...

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