terms & conditions

By visiting or shopping at HUIS, you accept the following terms and conditions. Please read them carefully.

ORDER CONFIRMATION AGREEMENT

Order confirmations are automatically sent to the billing email address given by you during checkout. If upon placing your order online, you don’t receive an email confirmation within 48 hours please contact us immediately at info@huiscayman.com. Upon receiving your order confirmation via email please review all aspects of the order for data accuracy; you have 24 hours from the time you receive the order confirmation to make any correction to the items listed on the order. If after the 24 hours you wish the items on the order changed or cancelled, we will attempt to make the change with the manufacturer, but cannot guarantee we will be successful. If successful in the case of a cancellation, there may be a restocking fee charged. Orders should not be considered changed, unless you receive from HUIS, a confirmation email outlining the changes you requested, which you will only receive upon our verification with the manufacturer that the order has been changed. Upon receiving this email confirmation, you will be required to reply to the change order as verification by you of the changes.

RETURN POLICY

At HUIS, we sincerely hope you’re happy with each and every purchase from our home to yours. Because we are not able to accept returns, we ask that you choose your purchases very carefully.

FINISH VARIATIONS

Many of our furnishings are made from wood, a natural living and breathing product. Nature is unique and never duplicates, making no two pieces of wood, even from the same tree, exactly alike. Because wood responds to fluctuations in humidity levels (just like hardwood flooring), furniture can expand and contract over time depending on the climate. Please note that the degree of humidity or dryness in your home may cause splitting which will not affect the structural integrity of the piece and is not to be considered defective.

Certain types of wood will have more visible knots and wood grain. Our artisans make every effort to conceal knots and grain on painted finishes, but due to natural resins within some wood types (i.e. pine), they cannot completely eliminate them or guarantee to control them. Knots and grain may bleed through and slightly discolor the finish (this may be more apparent on light color finishes). This discoloration is not to be considered a defect in craftsmanship. Irregularities in the finishes are not to be considered defects. While finishes are durable, they are not indestructible. Please note that many of our artisans and craftspeople custom mix paint for their finishes so swatch samples may vary slightly from actual finishes.

All items made from natural products such as but not limited to-limestone, marble, alabaster and granite will have natural variations and no two will be the same. These variations should be expected and are not seen as defects. Because every computer monitor displays color differently, we cannot be responsible for variations between the actual product color and how it is displayed on your screen. Descriptions of merchandise, including colors or shades, textures and other features are provided by the manufacturer; HUIS assumes no liability whatsoever for the description, for variance, including in colors or textures, minor imperfections and/or for a product not meeting with customer satisfaction, absent a manufacturer-verified defect. We offer fabric swatches and finish samples for most of our vendors. You may contact info@huiscayman.com to request a swatch or sample to help you make a decision on your order.

RUG SIZE VARIATIONS

Some handcrafted rugs may vary in size plus or minus 3 inches from the stated dimensions. This is not a manufacturer defect but a common characteristic of the way handmade rugs are individually woven.

WARRANTIES

Unfortunately, warranties provided by the artisans and manufacturers who create our products are not applicable to products shipped outside of the United States. However, because we have long-standing and good relationships with our vendors, please contact info@huiscayman.com if you encounter an issue with your product(s) – we will do our best to assist you under the terms of the warranty, but please note that we cannot guarantee a successful outcome.

CREDIT CARD DISPUTE

In the event of a disputed credit card charge, which is ultimately found to have been legitimate or which otherwise finds, in whole or in part, in favor of HUIS, the customer shall be responsible for all attorneys’ fees and costs borne by HUIS. The terms of any purchase from or dispute with HUIS shall be governed by Cayman Islands law.

DATA ACCURACY

HUIS makes all reasonable efforts to ensure the accuracy, correctness and reliability of the site content, but we make no representations or warranties as to the site’s accuracy, correctness or reliability. HUIS reserves the right to correct improperly priced items at any time. In the event an improperly priced item is discovered after credit card processing, HUIS will promptly void the sale, issue a refund via the same method used to purchase the item, and give the customer an opportunity to purchase the item at its proper price.

GIFT CARDS

E-Gift Cards can only be redeemed at www.huiscayman.com and are not redeemable for cash except to the extent required by law. E-Gift Cards are “virtual” and are sent to the recipient by email. The order requires an email address for the recipient. A shipping address is not necessary. If multiple e-Gift Cards are purchased in one order for a single recipient all the corresponding e-Gift Card codes are sent to the recipient in one email. Each e-Gift Card has a unique code, which can be redeemed by only one customer during checkout. If you use your e-Gift Card for a purchase and do not exhaust the balance, then the difference will be available for future purchases. E-Gift Cards never expire.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site’s owner or its content suppliers and protected by Cayman Islands and international copyright laws. The compilation of all content on this site is the exclusive property of this site’s owner and protected by international copyright laws. All software used on this site is the property of this site’s owner or its software suppliers and protected by international copyright laws.