Technical Support

FEATURED ARTICLES ABOUT TECHNICAL SUPPORT - PAGE 5

BANGALORE: Altair Engineering, the Troy, Michigan headquartered MNC, smitten by Indian technical talent and the obvious cost benefit, is upgrading its operations here. Altair, the product design consulting and technology firm, is making its Bangalore office the hub for its South-East Asia operations. Bangalore will also house the planned software testing facility and offer English language technical support for Altair's global operations. Software development work done out of Bangalore on a small scale, will also grow substantially, said Robert B Little, chief operating officer, Altair Engineering.

BANGALORE: Yet another MNC, this time the Troy, Michigan headquartered Altair Engineering, smitten by the Indian technical talent and the obvious cost benefit is upgrading its Indian operations. Altair, the product design consulting and technology firm is making its Bangalore office the hub for its south-east Asia operations. Bangalore will also house the planned software testing facility and offer English language technical support for Altair's global operations. Software development work presently on a small scale, done out of Bangalore, will also grow substantially, said Mr Robert B Little, chief operating officer, Altair Engineering.

KOLKATA: The Australia-based Surpac Minex Group, the world's largest mining software company, is eyeing India as their next global base after New South Wales. The A$11 million company is not only developing their global R&D centre in Hyderabad but even its marketing and technical support cell for nearly the entire south-east Asian markets. The unit in Hyderabad is acting as the technical support hub and training centre for India, China, Gulf countries, Nepal, Bangladesh, Burma, Sri Lanka, Mauritius, Maldives, Pakistan, Vietnam and Indonesia.

NEW DELHI: iYogi, the Gurgaon-based B2C technology support provider, has secured a second-round funding of $9.5 million from a consortium of VCs led by SAP Ventures, a division of the German software major SAP. This is SAP Ventures first investment in India and the fund is close to investing in couple of other IT and ITeS companies in India. Other investors in iYogi include Canaan Partners and Silicon Valley Bank (SVB) India Capital Partners. iYogi, a remote technical support provider with a customer base of over 50,000, primarily in the US, will use the funding to expand operations in new geographies, to increase execution capability, delivery of new services and to enhance its marketing effort.

WASHINGTON: The US today approved sale of USD 952 million worth of attack helicopters, missiles and other defence equipment to Pakistan to help the country with its counter-terrorism operations, but said the deal would "not alter" the military balance in the region. Notification for the proposed sale of the AH-1Z Viper Attack Helicopters and AGM-114R Hellfire II Missiles and associated equipment, training and logistical support has been sent by Defence Security Cooperation Agency to Congress.

In a chat with ET Now, G Chokkalingam, Executive Director & Chief Investment Officer, Centrum Wealth Management shares his views on Infosys ET Now: What do you think Infy could do in the run-up to the results? G Chokkalingam: It should fall at least another 5% to 10%. As you rightly say last time there was no growth in the profit whether sequentially or year on year basis, more or less same performance would be repeated this time as well and it will be very difficult for the staff to flare up just purely on basis of technical support so fundamentally speaking it should fall, at least 5% it should fall from here.

MUMBAI: Software products development company, R Systems International Ltd, said on Wednesday that it will acquire WebConverse Inc for over $10.7 mn. The acquisition is scheduled to be completed within the next three weeks, the company informed the Bombay Stock Exchange. The company signed a definitive agreement today to acquire WebConverse, a technical support company with US operations and serving the technology sector with focus on growing mobile applications market, it added.

NEW DELHI: Daksh eServices, an independent BPO company, today announced the launch of its overseas facility in Philippines to offer customer service, technical support and back office transaction processing services. The Manila based centre is expected to employ 1000 people in the next 12 months, taking Daksh's total strength to 10,000 by 2005, a Daksh release said. Daksh became the first independent business process outsourcing company to start operations in Philippines and it aims to be one of the largest BPO companies in the Asia Pacific region.

KATHMANDU: The Nepal government has provided laptops to 16 fourth standard students at Janagal in Kavre district on an experimental basis. The computer costs just $100 and is being provided to students of Janajyoti Lower Secondary School under a pilot project with the technical support of One Laptop Per Child Nepal project. The laptops will help children in developing their knowledge and skills, said Janardan Nepal, director general at the Department of Education.

NEW DELHI: Facebook India's plea for dropping its name from a suit for action against social networking websites for hosting alleged objectionable content was today dismissed by a Delhi court which held it cannot be said that the company has no say in running the site facebook.com. Administrative Civil Judge Parveen Singh dismissed the company's plea for deletion of its name, rejecting its contention that Facebook India does not run the website. "At this stage, it cannot be said that Facebook India has no say in running of website and there might be a probability that Facebook India provides technical support and programming and developing of the website and also tests the new software for the same and thus, can have some say in how this website runs in India," the court said.