@Ask_Spectrum @Ask_Spectrum the guy came on Sunday admitted there is a problem and said it was another departments issue to fix and they would be by in 24-36 hours.....problems still present #spectrumcablesucks

@GetSpectrum 7 days ago you assured me my problems was “my” router. The next day you convinced my wife to unhook “my” router and use yours (with a fee of course) now it’s worse than before. #spectrumcablesucks

Hey @Ask_Spectrum I’ve tried to opt out of this dumbass sales call by pressing 2 a thousand times. I already have spectrum. Today I pressed one to talk to an actual person “Kevin” he told me if I didn’t like it to cancel my service. Done good riddance.

@GetSpectrum Been with Spectrum (Time Warner) for over 25vyears but if they dont get this Fox channel fixed VERY VERY soon, I'm done! Don't care who's right or wrong, FIX it! You're acting like children on a playground.

Just played a recording for a @GetSpectrum rep showing what I promised was not what I received. The rep replies, “Ma’am this is not old school customer service where the customer was always right. Unfortunately we’re not responsible for any incorrect information you were given”

@GetSpectrum No internet since Thursday afternoon and I get a tech sent out to me trying to sell me new service and tech support is totally clueless. Decided to cancel service and go with @ATT. Nice to know what my years of paying y’all got me.

@Ask_Spectrum My internet hasn’t worked in over 24 hours, a tech came out and said my modem was bad. Bought a new one and still no internet. They are saying nobody can come out until Sunday. This isn’t acceptable. I’m a student and rely on the internet for school.

@Ask_Spectrum quick question. When one of your install techs abandons an install, without telling the 82 year old widow who lives alone why, while also leaving ALL of the wiring and equipment in the floor, would you call that successful customer retention?

Regretting the decision of switching from @DIRECTV to @GetSpectrum more and more each day. Going on 20 hours with no service, no explanation, no solution except for “schedule a technician” in another 2 days. @Ask_Spectrum @DIRECTVService

Funny story, with Hurricane Sandy I saw something similar.
Day before Mr Cantore was at Battery Park for a live hit. It was grey and slightly windy but DRY.
They put a rain coat on him and made him act like the wind and rain was coming down.
#FakeNews #TWC

@Ask_Spectrum Internet down at my entire community for 2 days and still no one can give me an ETA. How is that even possible? No one at customer support can tell me anything. What kind of support is that?

@Ask_Spectrum No, they’ve got somebody here, six hours later. I’m mostly just mad that no one would have told me anything if I hadn’t called to check. You should be proactive with your customers. I was excited about upgrading my internet, but I’m really disappointed in the customer service.

@Ask_Spectrum when did u guys stop with payment arrangements? But if service freezes or goes out u got no problem NOT to notify a customer but cant do a payment arrangements. I have seen many post about yall but we kept the service anyway. Wow my thanks for being loyal

@Ask_Spectrum we moved two months ago and you’re still sending our bill to the old address. Your customer service is awful and I got hung up on. Get it together asshats. Don’t @GetSpectrum if you can avoid it.

Spectrum Issues Reports

So we had @GetSpectrum installed yesterday, but never left ANY account info, like the account number, so we can’t setup anything online..two of us can only stream online as not enough boxes were left so I guess I pay for something I can’t watch...

@1Kath11 @TheatreDust @sue_appleby @hollingdale_a @TheMinal @DaniellaPiper @Spectrum @Jamcc1 @AnnaKennedy1 @jonnygodbold @katieebearx @westendvideo @zozo_leonard @LaughlandMorgan @Ar_Double_U @StephanieWtkns The ND/AA has included you in a block list because at some point you showed support for @allinarowplay, I'm just tagging everyone on it in so they know about it.

@Ask_Spectrum 2/22/19 @Spectrum,If there are no spectrum internet outages in zip 33579, there must be unauthorized access to consumer routers. My service is goes on and off whenever someone feel like tampering.

@Ask_Spectrum he is not bothering me. I am not a spectrum customer. it is my neighbor across the street. he has been down this dead end st. over and over and is obsessed with her house. oriental man, maybe 35. she is not home when he comes and hangs around.5723 floyd st, overland park,ks 66202