All our customer service counters will be open on 13th May 2020. For your safety, all walk-in customers are required to wear masks.There will be no deliveries from 21st May 2020 until 26th May 2020. Deliveries will resume on 27th May 2020.

UPON INITIAL PERMIT DELIVERY

a) A Company Director (whose name is stated on Form 49) to provide their MyKad for biometric thumb print verification.

b) All Certified True Copy (CTC) documents must be submitted to attending MYEG officer* (*only applicable for your first time transaction).

The same Company Director must be present at the arranged time and must possess their MyKad for a successful verification.

The Director may appoint up to 3 representatives to accept the permit on his/her behalf.

The director is required to authorise the appointed representative(s) to be the correspondence person on behalf of the registered company.

MYEG will do a final verification of all submitted documents.

2. What is the criteria to be appointed as a company representative(s)?

The representative(s) of the company must be a Malaysian with a valid MyKad and valid email address. The appointed representative must be present at the office at the arranged time and provide their MyKad for biometric thumbprint verification.

3. Do I have to submit all the supporting documents as stated in No.1 for all future renewal transactions?

You only have to prepare and submit all supporting documents ONCE. It will be collected during the first permit delivery.

4. What should I do if my business registration has already expired?

You must get in touch with Suruhanjaya Syarikat Malaysia (SSM) to renew your registration. If the business registration number differs from the current, you are advised to proceed to Kementerian Dalam Negeri to obtain an approval letter. Upon receiving this letter, you shall update the employer's details at Immigration Office and forward it to us at imi@myeg.com.my.

5. How do I make payment?

We accept e-Banking, Credit Card or payment through a Prepaid Account with MYEG.

For your ease and convenience for high volume transactions, it is recommended to open a Prepaid account with MYEG. For more information on Prepaid Account, please click here.

6. What are the charges for renewal of foreign workers permit PL(KS)?

All renewal charges are the same as required by Immigration Malaysia.

Please refer to table below.

Table 1 – New Levy Rates according to Category and Sector

Category

Sector

New Rates (RM)

Primary

Manufacturing

RM1,850

Construction

RM1,850

Services

RM1,850

Secondary

Plantation

RM640

Agriculture

RM640

* The new rates are effective March 18, 2016 and covers Peninsular Malaysia only.

You may purchase foreign worker insurance from your preferred insurance company (offline, externally from MYEG website) but we will require you to key in the IG and FWHS/SPIKPA details in the system for real-time verification purposes with the respective insurance companies.

In the event of real-time verification failure, you will need to upload your scanned IG and FWHS/SPIKPA cover notes for us to manually verify with the respective insurance companies.

In the event manual verification is required, we will need up to 2 working days to verify with the respective insurance companies.

8. If I would like to purchase Insurance through MYEG, what is the process?

Click 'Jabatan Imigresen Malaysia's button

Select Insurance Renewal

Select Insurance Provider

Fill in the necessary details ( Employer and Foreign Worker details)

Upon proceeding, the system will display the summary of foreign workers and payment details

Select the preferred payment option and proceed to pay

For all successful transactions and payments receipt and insurance copies are available to print

9. Could I purchase additional Group Personal Accident insurance coverage for non-working hours?

You can opt-in to purchase additional Group Personal Accident insurance coverage for non-working hours for each foreign worker. More information is available on the insurance renewal form.

10. How do I know if my payment is successful?

A receipt will be issued.

11. When will I receive my foreign workers permit PL(KS) renewal?

You will receive the permits within 4 working days for all successful renewals provided that the records are found in the database and upon receiption of approval from Immigration Department. In cases where we are not able to verify the data, a delay is to be expected as the records will be forwarded to Immigration to be re-verified.

12. Who will deliver my PL(KS) renewal sticker?

All deliveries will be done by our own Logistic and Customer Service Officers. Please ensure the foreign worker passport is available during the delivery for us to stick the renewed permits on the respective passports. You will also be required to produce your MyKad to confirm acknowledgement of the permits.

You can start the renewal process as early as 3 months before expiry. It is advisable to renew their permit as early as possible to avoid any unforeseen circumstances.

15. Can I still renew with MYEG if my foreign workers PL(KS) permit has expired?

You will not be able to renew an expired permit online. You will have to proceed to Immigration Department for a Special Pass (SP). Once you have obtained the SP, you may continue the renewal with MYEG.

16. Can I get a refund if I decide not to renew my foreign workers PL(KS) permit after I have made payment?

We will not entertain any refunds unless the foreign worker fails the medical check up.

17. Do I need to send my worker(s) for FOMEMA inspection before renewal of the permit?

Yes, please ensure that your foreign worker(s) has passed the FOMEMA medical examination for the required year before submitting your renewal to MYEG and the result is available on www.fomema.com.my.

Please refer to table below.

Table 2 – Additional FOMEMA Medical Examination

Renewal year

FOMEMA Required

1st year

YES

2nd year

YES

3rd year

YES

4th year

NO

5th year

YES

6th year

NO

7th year

YES

8th year

NO

9th year

YES

10th year

NO

The additional FOMEMA medical examination is effective from 1 January 2018

7. When will I receive my Maid Working Permit once renewal is submitted?

You will receive the permits within 4 working days for all successful renewals provided that the records are found in the database and upon reception of approval from Immigration Dept.

In cases where we are not able to verify the data, a delay is to be expected as the records will be forwarded to Immigration to be re-verified.

8. Who will deliver my Maid Working Permit renewal sticker?

All deliveries will be done by our own Logistic and Customer Service Officers. Please ensure the foreign worker passport is available during the delivery for us to stick the renewed permits on the respective passports. You will also be required to produce your MyKad to confirm acknowledgement of the permits.

9. My Maid Working Permit renewal transaction was unsuccessful. Why is that so?

There are many reasons for unsuccessful permit renewals but the common problems are:

Permit expiry date is more than 3 months from renewal application date.

Permit has already expired.

Balance of the passport validity is less than 1 year.

Passport has expired.

FOMEMA Medical Check Up failed, not updated yet or record under old passport.

Maid or employer is blacklisted or under suspect list.

10. When can I start my Maid Working Permit renewal process?

It is advisable to renew your Maid Working Permit 3 months before expiry to avoid any unforeseen circumstances.

11. Can I still renew with MYEG if my Maid Working Permit has expired?

You will not be able to renew an expired permit online. You will have to proceed to Immigration Department of Malaysia for a Special Pass (SP). Once you have obtained the SP, you may continue the renewal with MYEG.

12. Can I get a refund if I decide not to renew my Maid Working Permit after I have made payment?

We will entertain refunds for Maid Working Permit that has not been printed after approval.

13. Do I need to send my maid(s) for FOMEMA inspection before renewal of the permit?

Yes, please send your maid(s) for FOMEMA inspection before renewal of the permit.

14. How long is the maid's medical status valid for?

The medical status is only valid for a duration of 6 months at the Immigration Department from the date of medical examination.

15. I have made renewals for my maid's permit for the past 3 years, do I have to go through FOMEMA for the next medical check-up?

Yes, it is compulsory for maids to undergo FOMEMA medical examination for the required year and subsequent alternate years as long as they are working in Malaysia.

Please refer to table below.

Table 3 – Additional FOMEMA Medical Examination

Renewal year

FOMEMA Required

1st year

YES

2nd year

YES

3rd year

YES

4th year

NO

5th year

YES

6th year

NO

7th year

YES

8th year

NO

9th year

YES

10th year

NO

11th year

YES

12th year

NO

13th year and so on

YES

The additional FOMEMA medical examination is effective from 1 January 2018

16. I have moved to a new location. How can I change/update my address?

You will need to go to the Immigration office to change/update your new address.

1. What kind of JPN Services can be done at MYEG's website? The services offered on this website are:I. Normal replacement Request for normal replacement can be made to upgrade MyKad chip from 32K/64K to 80K. This chip upgrade is to support all applications available.II. Damaged card/chip replacement Request for replacement can be made if the card is physically damaged or the chip is unreadable during the verification process by the agency throughout any transactions.III. Loss of MyKad replacement Replacement for loss of MyKad: The replacement will be charged according to the number of loss. Please refer to the question below for payment charges information.

2. What are the charges involved for the application? Please refer to the table below:

Type of Services Offered

Total

Replacement of MyKad - Normal

RM12.00

Replacement of MyKad Due to Chip / Card Damage for Malaysian(<12mth from issue date)

RM2.00

Replacement of MyKad Due to Chip / Card Damage for Malaysian(>12mth from issue date)

RM12.00

Replacement Due to Loss

For 1st time loss

Remark: For MyKad loss on the second time and onwards cases, the application must be made through the JPN counter with a police report detailing the incident and how the identity card is lost.

RM112.00

NOTE : An e-Services fee of RM2.00 is included for all of the services above. A penalty fee of RM20.00 will be charged for users who do not collect their MyKad within the first 24 months.

3. Do I have to make / have a police report before applying for replacement of the new MyKad online due to loss? If you choose to apply your new MyKad through MYEG Services, you do not need to make any police report.

4. Who can use this replacement service?

The services are offered to all Malaysian citizens who already owned their MyKad.

The services are not applicable for non-citizens, citizens without a MyKad (old IC holder), loss of MyKad more than one time, and MyKad replacement due to Rule 18 (citizens who did not change their MyKad after 18 years of age).

5. How do I carry out my transaction through the website? You need to register with the website if you are a first time user:

Once your user account is successfully created, you will be forwarded to the main page.

Login to your account with your username and password.

Navigate the top menu by clicking e-Services > JPN.

You have reached the front page of JPN Services.

Follow the corresponding instructions to make your request.

When the transaction is successful, please print your receipt.

6. Can I replace a new address or insert a new photograph for this MyKad?

No, there will be no new information inserted in your new MyKad.

All information which is already at JPN will be stored in this new MyKad.

7. How do I make payment for this service? Payment can be made either through credit card or online banking only.

8. Do I get a receipt for the transaction I make through MYEG Services?

For every successful transaction, you will be issued with MYEG's JPN receipt.

Please print this receipt before you make your collection.

9. Can I use MYEG's JPN Receipt as my Temporary Identity Document? Receipt generated by this Online Services shall not replace the temporary identity document. You are advised to proceed to the nearest JPN counter to obtain a Temporary Identity Document (KPPK09). There is no payment involved for first time issuance of KPPK09.

10. Can I get my MyKad delivered to me?

No, MYEG Services does not deliver your MyKad.

You may check your application status on JPN's website to clarify the status of your application.

Once the new MyKad is ready, you have to personally proceed to the counter as chosen during the application to collect and verify your thumbprint.

You need to bring your MYEG's JPN receipt together with your old MyKad or Temporary Identity Document (KPPK09) during collection.

11. Can I ask someone else to collect my new MyKad on my behalf?

No, you need to be present during the collection of MyKad at the JPN counter.

This is required as JPN will verify your thumbprint upon collection of the MyKad.

Please surrender your old MyKad upon collection or Temporary Identity Document (KPPK09). Failure to return your old MyKad will be charged as loss of card.

12. What do I do if there is a mismatched thumbprint during my collection? Your application will be terminated and you are advised to re-apply for MyKad at the JPN counter in the event that your thumbprint verification failed during collection. Payment will be waived if the same payment is charged.

13. How long does it take for the application to be processed?

For collection chosen at JPN Putrajaya office, your card will be ready within a 24-hour working day. Example: If you apply on Friday, your card will be ready on Saturday (Note: JPN HQ and State offices operate 7 days a week, except on public holidays).

For collection chosen at any JPN offices in Peninsular Malaysia (except Putrajaya), your card will be ready for collection in 10 working days.

For collection chosen at any JPN offices in East Malaysia, your card will be ready for collection in 30 working days.

15. Is the JPN Service available for 24 hours a day at MYEG's website? No, JPN services at MYEG's website are only available as follows:Monday to Friday : 8am – 11pmSaturday : 8am – 7pmSunday : 8am – 9pm

1) Why do I need to open a personal account to use the service when I already have a company account to do so? Currently, the Financial Process Exchange (FPX) model used for the online top-up can only accept payment from personal accounts. However, we are upgrading the system to accept payment from corporate accounts as well.

2) Who should I appoint to be in charge of my account? The nomination of person in charge should be at your discretion. However, we do suggest proper controls are put in place to monitor this account. Reports should be printed daily. The balance in your account should be maintained to ensure that there are sufficient funds for the next transaction.

3) If the person in charge has left the company, how can I continue to use the service? We suggest that the account be opened under the following persons:

Sole proprietorship – Owner

Partnership – Partner

Sdn Bhd – Director

As such, any staff turnover will not affect the operations of this service. Nevertheless, the password must be changed periodically and immediately following the resignation of the person in charge.

4) My company's office is based overseas. It is quite difficult to get approval to register a new personal account. How can I use this service? You can get the person in charge at your local corporate office to top-up the account and submit a reimbursement claim.

5) What are the additional charges incurred if I intend to proceed with this new service?There are no additional charges involved.

6) Is the transfer via FPX secured? Yes, it is safe and secure. The transfer via FPX uses authentication and certification to ensure transaction is secured. Supported by the local financial institutions, FPX is operated by FPX Payment Gateway Sdn Bhd, a subsidiary company of Malaysian Electronic Payment System (1997) Sdn Bhd (MEPS).

7) Do I need to open a personal account with the same bank or a different bank?You can open an account with any of the following banks on the panel for FPX:

Malayan Banking Berhad (Maybank)

CIMB Bank Berhad

Hong Leong Bank Berhad

Bank Islam Malaysia Berhad

Public Bank Berhad

8) What are the terms of payment (i.e. end of each month or daily upon one search, one payment basis?)It is similar to the current system i.e. as long as there is sufficient credit in the prepaid account, you can utilise it for the transactions. Once the credit finishes, you are required to top-up via online using an individual account to pay via FPX.

9) I have activated my personal account. Do I need to fill another form to inform MYEG which company I represent or will MYEG recognize my name and the Company with whom I am attached to via my personal details? No other form is required. When you use the online top-up system, your payment will be automatically recognized and updated into the prepaid account. However you need your user ID and your prepaid account number to proceed with the online top-up.

10) What is the best way to transfer payment to your company using this online service? (i.e. one lump sum amount or follow the billing charges) You can choose to top-up based on lump sum or you can top-up based on the billing charges. With this new system, the top-up (either the timing or the amount) is at the convenience of the customer.

11) How long does the process take in order to view my new balance? Upon successful payment, the online top-up is immediate. You can then proceed with your online transactions.

12) How will I know that the money has been successfully transferred? You can check from the online banking platform to ensure that the payment has been successfully debited. You can then check the transaction report to ensure the amount paid was successfully topped up. Receipts will also be issued from FPX and MYEG.

13) Will there be any billing or a receipt regarding the search fees that has been transacted? For every transaction, there will be a receipt which you can print for your record. You can also print the detailed transaction report which shows the history of transaction and top-up for your account. This report can be viewed at the start of the insolvency page.

14) Is there any transaction history for this top-up service? I cannot trace it on MYEG's website. You can view the transaction history from the transaction report available to you. This report can only be viewed once you have logged into MYEG's website.

15) How about the balance remaining in my previous account? Can it still be used? All information of your online prepaid account will remain the same. You can log in and use your account as normal. We are only changing the top-up procedure. With this new system, you can top-up your prepaid account at your convenience and you do not need to fax any document/bank-in slip to us.

16) I am unable to search the top-up process on the webpage. Where can I add on the top-up? The top-up link will be available on the main page under "Top-Up Prepaid Account". This link is available from 1st January 2010.

17) What is Service Fee? A service fee is charged to inactive prepaid account with no transactional activities for the last 12 months.

18) How much is the Service Fee cost? A fee of RM10.00 per month will be deducted from inactive prepaid account until it has a zero-sum amount. The inactive prepaid account will be deactivated once there is no balance in the account.

19) How to re-activate inactive prepaid account? Please bank in the amount required and fax/email the bank-in slip to us. We will re-activate the account within 24 hours from receipt of the bank-in slip.

1. What are the benefits that I will receive if I am to check my summons through MYEG Services? The advantage of checking your summons online is as long as you have internet access, you may log on to MYEG's website at your convenience. This service is hassle-free, time-saving, cost-effective and accessible at any time.

2. Do I need to register myself before I make this online payment? Yes, you need to register with the website if you are a first-time user:

Select Individual Registration if you are checking your summons; or Company Registration if you are representing your company.

Fill in the required details and click Submit.

Once your user account is successfully created, you will be forwarded back to the main page.

Login with your username and password.

Select PDRM Enquiry & Payment.

You have reached the front page for PDRM Services.

You may also want to register yourself to our free PDRM Alert service which will alert you if you have any summons in the future.

3. How do I pay my summons online? You can pay summons through credit card or online banking (direct deduction from your bank account). Do ensure that you have a valid credit card or a valid online banking account to proceed with the online payment. Once the transaction is successful, you will be presented with the payment receipt.

4. When will the summons be cleared once I make the payment online? The online summons payment will be processed within 48 hours from the time the payment is received.

5. Are there any charges involved to view my summons online? No there are no charges. This service is free of charge. However, during the payment of summonses, a fee of RM2.00 for e-Services is charged for each paid summons.

6. From which source does this summons information originate from? All summons information on this website is directly channelled from PDRM's server and updated by Polis Diraja Malaysia.

7. Is the information obtained accurate and up-to-date? The summons information available on our website is updated daily by PDRM.

8. What if I cannot print the PDRM receipt from your website? Please contact MYEG's helpdesk during office hours on 03-7801 8888 or e-mail help@myeg.com.my. You may also email us your IC number, the Merchant ID number and your contact number to check your payment status and request for a receipt.

9. Can I check the PDRM summons on behalf of another person? Yes, you can. You may enter their valid NRIC or car registration number to view their summons status.

10. What does it mean if the summons status appears as 'Warrant expiry date'? If this message appears, the summons warrant has expired. You need to make the summons payment at the nearest PDRM counter or contact 03-2262 6468 for more information (PDRM General Line).

11. What if the online payment was not successful? You can contact MYEG's helpdesk during office hours on 03-7801 8888 or email at help@myeg.com.my. Please indicate the IC number, the Merchant ID number and your contact number to check your payment status and we will provide you with a receipt.

12. How does the PDRM Summons Notifications Alert function? Normally, you may not receive any notice that you have been issued a summons until after a one month grace period. Through this free service, we will inform you of any summons that you may have via email.

13. How do I enrol for the PDRM Notification Summons Alert service? Please click the PDRM Summons Alert link located at the Quick Shortcuts section of the website. Fill in your personal and contact details. Once the registration is successful, we will notify you via email if you have new summonses according to the details given.

1. What is ADPURS? ADPURS is an abbreviation of the 'Accident Document Purchasing System', a system developed to enable members of the public obtain road accident case documents online without having to make a trip to the same traffic police station for the second time.

2. What is offered through the PDRM Accident Document Purchase System online? For starters, the PDRM road accident reports can be obtained online if the accident occurred within the areas comprising three (3) states, namely Federal Territory of Kuala Lumpur, Selangor and Negeri Sembilan for accident cases involving minor injuries and injuries (investigated under the Rules) only. Coverage will be extended in phases to other states in the future.

3. What are the benefits if I purchase a road accident case document through MYEG Services? With internet access, you can obtain the road accident case document at your convenience without having to disrupt your other tasks. You will no longer need to make a second trip to the police station to obtain the road accident case document. This service can save you time, cost, and is available at any time.

4. Do I need to register before I make my payment online? Yes, you need to register on MYEG’s website if you are using our service for the first time:

Once your account is successfully registered, you will return to the homepage.

Sign in with your user ID and password.

Select PDRM and click ADPURS - Accident Document Purchasing System.

You will reach the main page for the purchase of a road accident case document.

5. How do I obtain this accident case document? You will need to enter the MyKad number and vehicle number (Malaysian citizen), or passport number and vehicle number (non-Malaysian citizens) in the field found on the MYEG website to obtain a road accident document. The list of road accident case documents prepared by the Investigating Officer of PDRM will be generated after payment has been made successfully. Road accident case documents will also be sent to the customer's email in pdf format.

Please keep the printed document as a reference. MYEG will not be responsible for the content or modification of the document.

6. Can I purchase the road accident case documents on behalf of another person? Yes, you can. You will only need a valid MyKad /passport number along with a vehicle number to purchase the road accident case document on behalf of another person.

7. When will I get my road accident case document from MYEG’s website? Online PDRM road accident case documents can be obtained from MYEG’s website within 14 days of the date of the accident.

8. From which sources are the documents for road accident cases obtained from? All information on our website is obtained directly from the PDRM database which is updated by the Royal Malaysia Police.

9. Is the information obtained accurate and up-to-date? The information contained in our website is updated daily by PDRM.

10. What will I get through the MYEG Accident Document Purchasing System?The contents of the online Accident Document Purchasing System include:

11. What if the online payment made was not successful?You can make payment online using a credit card or online banking (direct deduction via bank account). Please ensure that you have a valid credit card and online banking account for making payments. After your transaction is successful, the payment receipt will be displayed. A service charge of RM2.00 and GST will be charged for this service.

You can email to help@myeg.com.my or contact our customer service officer at 03-7801 8888 during office hours to lodge a complaint. Please include the MyKad number / passport number, Merchant ID and phone number for us to review your payment status.

12. If there are any issues during the transaction, how long will it take for MYEG to resolve the matter?If there are any issues during the transaction, you may inform MYEG within seven (7) days of the transaction date. Please email the issues faced to help@myeg.com.my or contact our customer service officer at 03-7801 8888.

13. Can the Road Accident Case Documents provided by MYEG be used by any party for reference?These documents can only be used for making insurance claims. The insurance Investigating Officer will contact the relevant traffic police station if they wish to obtain further information before submitting a report to the insurance company to process the claim.

For your information, this document is not valid for use as court reference.

14. Why is the total number of Road Accident Case Documents purchased incomplete and not as shown during the inquiry?

It is possible that the PDRM investigating officer is still in the process of completing the road accident case document and will upload the information into the system. In the event this occurs, you may contact MYEG’s customer service officer via email at help@myeg.com.my or call 03-7801 8888 during office hours.

15. What if the report is not available online after 14 days from the date of the incident?

Please refer to the PDRM traffic branch where you lodged the road accident report.

16. Can I purchase the Road Accident Case Document separately? No. You will need to purchase all the road accident case documents together.

2. Will I be charged for viewing my summonses online? No, there are no charges incurred for viewing summonses.

3. What does Identification (ID) Number mean? ID No. refers to any one of the following:

National Registration Identification Card (NRIC) - if you are a Malaysian Citizen or a Permanent Resident.

Passport Number - if you are a non-Malaysian Resident.

Company Registration Number - if the vehicle is registered under a company.

4. Previously when I logged in, I saw there were some summonses on the website, but when I logged in today, these summonses are no longer there. I did not have the opportunity to make any payment. Why were the summonses removed? The summonses from JPJ will be on our website for 2 weeks only from the date of the offence. If the summonses are not paid within this 2-week period, JPJ will take down the summonses and you will need to go to JPJ counters to pay your summonses.

5. How can I make payment online for the summons? You can make payment through credit card or online banking (direct deduction from your bank account) transactions.

6. From which source does this summons information originate from? All summons information on this website is directly channelled from the database of Jabatan Pengangkutan Jalan Malaysia.

7. Can I check the JPJ summons on behalf of others? Yes, you can. You will need the NRIC to check their status.

8. I am a foreigner; I have summonses when I was in Malaysia. How can I check my JPJ summonses online? You can check your summonses by providing your passport number and choose "Non Malaysian Resident" on the category option.

9. What is meant by Kejara Information? Kejara information is a Demerit Point Award System for traffic offenses listed under the Motor Vehicles (Demerit Points) Rules 1997. The Kejara Points are given to the motorists who have been found guilty of traffic offenses given through compounds from JPJ, PDRM or Magistrate Courts.

10. How does the Kejara Point System work? Kejara System offenders' records will be created through summonses related to the offenses, and demerit points will be calculated based on these offenses.

For Competent Driving License holders who have been suspended, the offender cannot drive or obtain other licenses whether Learner Driving License or other types of licenses to drive or ride a vehicle from any type of vehicle class during this suspension period.

1. How do I renew my insurance and road tax with MYEG?Easy! Just call 03 7801 8888 and we will assist you. You only need to tell us:

Vehicle registration number and IC

Type of vehicle

CC - Engine capacity

Year of manufacture

Sum insured

Windscreen (Optional)

We will then send you an email with the amount due for insurance and road tax. If satisfied, just click the "Proceed to Pay" button and we will deliver your road tax within the next working day.

The service is also available on MYEG's main page portal. This service requires you to register or sign in on the website.

2. How will you obtain details of my vehicle and insurance if insufficient information is provided during my transaction? We will verify all information with JPJ.If the details are incomplete, we will call you back to get the missing details and complete the transaction.

3. Do I need to print my Registration Card? With MYEG, you are no longer required to have the RC printed. If needed (perhaps because of claims), you can call us at 03 7801 8888, and we will assist you to get it printed. Otherwise, you may just continue to renew online again the following year.

4. Who can use this service? Anyone who has a Malaysian-registered vehicle with JPJ is eligible to use this service.

5. What are the benefits of renewing my road tax at MYEG?

The advantage of having online road tax renewal is as long as you have access to the internet, you may log on to MYEG's website and complete your renewal comfortably at home or at the office. This service is hassle-free, time-saving, cost-effective and accessible at any time. You can also choose to have the road tax delivered to you.

Furthermore, you are not required to use your Registration Card to complete the renewal process.

6. Is it safe to renew my road tax online? Yes, it is safe and secure. The online road tax renewal through MYEG's website has been audited, verified and approved by Jabatan Pengangkutan Jalan and the Malaysian Government. The Government has given the mandate to MYEG Services to provide the online renewal services.

7. What kind of vehicles can I renew with the online road tax service? We offer renewal services for all vehicles registered under PRIVATE usage only (except motorcycles which will be launched at a later date).

8. How do I know if my transaction was successful? Every successful transaction will be issued with an e-Services receipt. If there are any matters or doubts about this service, you may contact our officers for assistance at 03 7801 8888.

9. What are the types of payment options available? There are 2 types of payment options available for this service:

Credit card – Visa or MasterCard which is locally issued in Malaysia.

Online Banking - a direct access from our website to your bank for the online transaction.

10. Can I renew my road tax if I have outstanding traffic summonses? During the renewal process, Jabatan Pengangkutan Jalan online service will check any outstanding summons and blacklist records at both JPJ and PDRM's database systems. In order to proceed with this renewal, it is necessary for you to make payment for all your outstanding traffic offences recorded.

11. Can I settle my traffic summonses online? Yes. Upon receiving information that your renewal will be rejected in the event of outstanding summons, you may log on to MYEG PDRM services to make payment for the traffic offences first, before proceeding with your road tax renewal. If there are summonses that have been issued with a "Warrant Date Expired", you need to proceed to the nearest Traffic Police counter to clear them. Once all outstanding summonses are resolved, you may continue with the renewal process.

12. How will I receive my road tax after I have completed my payment?

We will deliver to your doorstep with delivery charges levied as follows:Normal Delivery

Priority delivery is only available for delivery to addresses within the Klang Valley and is only available for road tax renewal transactions.

Successful road tax renewal transactions shall be delivered by the next working day, beginning at 10am.

If a transaction is performed on weekends or public holidays, the delivery will be performed on the next working day, beginning at 10am.

A valid and reachable contact number is required for delivery. MYEG Logistics Officers will call ahead to make delivery arrangements.

MYEG will not be liable for any loss or damage arising out of events beyond MYEG’s control. These events include but are not limited to incomplete addresses, wrong contact number given, failures in the data processing system/connection, any act or omission by a person not employed/contracted by MYEG, force majeure events (e.g. natural disasters, riots), etc. No refunds will be entertained for such events.

As your road tax sticker is an official document, MYEG Logistics Officers will verify and record the details of the person accepting the road tax by performing a biometric verification of their MYKAD.

If the MYKAD of the recipient is faulty or cannot be read, our Logistics Officers will take a snapshot of the MYKAD to ensure that the recipient is recorded. This is to ensure that there will be no disputes about the identity of the recipient.

The snapshot of the MYKAD will never be used for any other purpose besides recording the identity of the recipient.

Please be assured that the photo of your MyKad will not be used for any other purpose besides this verification.

13. Can I renew more than one road tax application at a time? Yes, you can renew more than one road tax on behalf of others provided one renewal is done at a time.

14. Where can I view my payment transaction? Currently your payment transaction is printed on the receipt after your renewal is completed. You can also view your previous transactions through the transaction history link on the road tax page form.

The above transaction failed because there is no insurance coverage at present. You could have bought over this car and the previous owner may have cancelled the insurance. Even though the road tax expires in the future, there is no insurance coverage. Solution: You can reinstate the insurance coverage to the present road tax expiry date, or cancel the new insurance and start from the current date in order to be able to renew your road tax.

22. If my car is stolen, do I get my full insured sum? Claims will be based on the present market value of the vehicle. Therefore we recommend that your car is insured based on the current fair market value.

23. Do you provide a replacement car while my car is in the workshop? Loss of Use claim only applies for 3rd Party Claim. Most insurance companies do not practice replacement cars but on their discretion may give cash on this particular claim. Knock for Knock refers to claims due to the insured vehicle owner's negligence; there will not be any replacement car.

24. What is Excess? Excess is the amount that the insured needs to pay, normally calculated at 1% of sum insured.

For example, sum insured is RM50,000. Excess is RM500. If there is a claim of RM10,000; the insurance company will pay RM9,500 and the insured pays the difference of RM500.

1. What is 1MID? 1MID is short for 1 Malaysia Identification. It is an initiative towards conducting transactions online with the assurance of identity authentication and the users' data security which requires the user to make MyKad and thumbprint verification during registration. 1MID is also a registration process to obtain the username and password which will be used in any government service transactions made possible including the online Voluntary Ownership Transfer (STMSR).

2. How do I register for 1MID? The user needs to be physically present at one of the following locations during the registration process:

MYEG Sdn Bhd Head Office, MyEG Tower, Empire City

By appointment – our Customer Service Officer will visit the user

3. How do I set an appointment for 1MID registration? You can set an appointment by visiting 1MID or emailing us your name and contact number at help@myeg.com.my.

4. Will there be any charges for the appointment in applying the 1MID registration? The appointment for 1MID registration service is free of charge.

5. Who is eligible to register as a 1MID user? The 1MID user registration is open to citizens of Malaysia who own a MyKad / MyPolis / MyTentera and also 1MID registration for companies.

6. Are there any documents required for the 1MID registration?There are 2 types of 1MID registration, which are

a) Individual Registration

The applicant owns a MyKad and has to do thumbprint verification during the registration process.

The applicant needs to be physically present at 1MID's kiosk from MYEG.

The company's representative has to do the thumbprint and MyKad verifications

The applicant needs to be physically present at 1MID's kiosk from MYEG

All documents involved need to be verified and handed over to MYEG for reference purpose.

7. Will there be any officers involved during this registration process? Should you require any assistance during the 1MID registration process, our officers can assist you to complete the registration. All you need to do is to make an appointment through MYEG's website.

8. Can the registration process be completed if MyKad fails to be read (faulty chip)? The registration could not be completed because the MyKad and thumbprint verifications are required during the registration process.

9. Can I proceed with the registration if I do not own any email address? An email address is required for 1MID registration. Once the registration process is completed, a notification for the account activation will be sent to the user's email address and the user is required to activate the 1MID account.

10. What if I have forgotten the username and password? If you have somehow forgotten both username and password, you may refer to MYEG by sending an email to help@myeg.com.my. We will advise the recovery steps to regain your information through the email you have registered during the registration process.

11. Will I be able to access all government services online using 1MID?The user will be able to access all government-related services using 1MID as provided by MYEG Services.

STMS is a platform where vehicle owners can conduct an ownership transfer by doing an online transaction without visiting JPJ offices. This process enables registered owners to transfer the ownership to used car dealers temporarily for a limited time.

2. What are the advantages of this service as compared to the current method of ownership transfer? The purpose of this service is to protect and to avoid the vehicle owner from being charged for traffic offences which may occur after the vehicle is sold to the used car dealer. Hence, all future vehicles' liabilities will be under the used car dealers' responsibilities including any traffic offences within the temporary ownership period.

3. Where can STMS be conducted? STMS can only be conducted at the used car dealers' premises registered with MYEG Services.

4. What are the conditions for the vehicle owners to use STMS?

This facility is limited to private cars only

The vehicle owner and the vehicle have no summonses and are free of blacklisted summonses

Owner has completed their bank loans

Owner is to be present at MYEG Services' appointed used car dealer's premises while the STMS process is conducted

6. How long is the temporary ownership given to the used car dealer? The temporary ownership transfer lasts for 6 months. The ownership transfer for permanent ownership to the used car dealer will take effect if the vehicle is not sold to a new buyer within the allocated temporary ownership transfer period.

7. Does the vehicle owner have to go to Puspakom for inspection before applying for the change of ownership? The vehicle owner does not have to go to Puspakom before the temporary change of ownership.

8. What will happen once STMS is completed?

The vehicle's road tax will be automatically cancelled.

The vehicle's insurance coverage will be cancelled.

The new owner of the vehicle is the used car dealer.

The previous owner can apply for refund of the balance of road tax value at JPJ counters.

Transaction receipt will be printed as proof of Temporary Change of Ownership and a portion of the receipt will be given to the previous owner as reference.

9. How much is the fee imposed to the vehicle owner for the STMS process? There is no charge imposed to the vehicle owner for the process.

10. What are the supporting documents required by the owner for the change of ownership?

Copy of Form 9 (Certificate of Incorporation) or Form 13 (Certificate of Change)

Copy of the Minutes of Meeting or the Board of Directors resolution to sell the vehicle

Letter of the sale agreement from all members of the Board of Directors

Letter of consent authorising the officer appointed for the business of STMS for any vehicle

Introduction to Used Car Dealers

1. What kind of JPJ services can be done during the STMS period? There will be no JPJ service transactions allowed during the period of STMS in effect.

2. Can a used car dealer change the temporary ownership to another used car dealer within the period of temporary ownership? The dealer can change the ownership to another dealer within the custodian period and it remains effective to the 6 months period which was imposed on the first dealer.

3. How can an interested used car dealer register as a qualified agent for the STMS programme? Please contact MYEG Services at 03-7801 8888 or email help@myeg.com.my for further information.

4. How is the payment made for STMS? The payment process is through a prepaid account which is provided by MYEG Services.

1. What is Voluntary Ownership Transfer System or Sistem Tukar Milik Sukarela (STMSR)? STMSR is a virtual platform where a vehicle owner can make an ownership transfer without visiting the JPJ Office. The process enables the registered owner to change the ownership to the buyer (new owner) through online transaction provided that both parties use the 1Malaysia ID access (1MID).

2. What is the advantage of using STMSR as compared to the current conventional ownership transfer? This service offers the vehicle owner an alternative solution should they decide to make the vehicle transfer. The vehicle owner does not have to visit JPJ Office. Instead they can conduct the process at their convenience as long as they have an internet access.

3. How is STMSR conducted? The vehicle owner can conduct the Voluntary Ownership Transfer anywhere and anytime, provided that there is an internet connection, and both the owner and the buyer have registered for 1MID.

4. What are the terms for the vehicle owner in using STMSR?

Firstly, the owner (seller) and buyer have to be registered with 1MID access.

At the moment, the service is limited to individual private cars and motorcycles only.

The vehicle owner and the vehicle itself does not have any summonses or blacklisted summonses.

Bank's hire purchase is cleared (except for motorcycles).

PUSPAKOM's records have been updated.

The vehicle is registered in Peninsular Malaysia only.

5. Will there be any officers involved during the transaction? The transaction can be conducted by the seller or buyer themselves. However, if the buyer intends to update the Registration Card, our officers can assist to update the records accordingly.

6. Who is eligible to use STMSR? Only Malaysian Citizen who own MyKad / MyPolis / MyTentera are eligible to use this service.

7. What type of vehicle category is permitted to use STMSR? Vehicles categorized as "Private Individual Car" only (Motokar Persendirian Milikan Individu). ** Please refer to your registration card, under “Jenis Badan” as a guideline.

8. What if I have forgotten the answers for the MySIKAP Security Questions? STMSR cannot be conducted online and has to be referred to the JPJ Office.

9. Is the vehicle involved in the ownership transfer required to go to PUSPAKOM? The owner has to bring the vehicle to PUSPAKOM for the ownership vehicle inspection first before the Ownership Transfer can be conducted. As for motorcycles, PUSPAKOM inspection is not necessary for this transfer.

10. Do the seller and buyer need to be together while conducting the ownership transfer? Both seller and buyer do not need to be at the same place while conducting the online transfer. However, it is up to the users’ convenience in deciding whether to conduct it separately or at the same time.

11. Do you refer to the vehicle’s ownership handover between the bank and the owner after the hire purchase agreement is completed as Vehicle Ownership Transfer?

No, the term Ownership Transfer for this service refers to the situation when you intend to sell your vehicle AFTER you have found a new owner.

12. What are the permitted types of Voluntary Ownership Transfer?

There are four types of Ownership Transfer offered :

Company to Individual

Individual to Individual

Individual to Company

Company to Company

13. The vehicle owner has passed away. How do I change the ownership to my name? This application cannot be conducted online as the system requires the MyKad and the registered owner's thumbprint verifications. This situation must be referred to the nearest JPJ office.

Ownership transfer for deceased owners is not covered in the Permanent Ownership Transfer and this process requires additional supporting documents from JPJ.

14. If the seller has completed his portion of the transaction (seller's section) but the transaction cannot be completed within the agreed 7-day period as the buyer has passed away, is the ownership transfer considered successful? The transaction which is not completed by the buyer within the 7-day period will be considered unsuccessful. Therefore, the seller has to wait until the 7-day period is lapsed to conduct a new STMSR process to another buyer.

15. What if the seller has successfully updated the ownership transfer information, but he passed away before the transaction was completed by the buyer? The seller's information was updated at JPJ. The buyer is required to complete the transaction within 7 DAYS from the date the seller made the update.

16. Can the ownership transfer be conducted if I am still on a monthly instalment for my hire purchase? The ownership transfer can only be conducted when the vehicle owner has completed the hire purchase agreement with the Bank.

17. How is the ownership transfer conducted if the seller and buyer are at two different locations? The ownership transfer starts with the seller who must enter the vehicle’s details like:

Vehicle’s Registration Number

Chassis Number

Engine Number

Then the seller has to complete the buyer’s details by entering his/her Identification number and phone number. Other particulars of the buyer’s information details will be encoded automatically through the 1MID system. Once the transaction is completed by the seller, an email notification will be sent to the buyer to proceed with the transaction. ** NOTE: If the seller or the buyer has not registered as 1MID user, the ownership transfer cannot be conducted. Please proceed to register with 1MID first before proceeding.

18. What will happen if the buyer does not proceed with the transaction once he has received the email notification? The application will be terminated automatically if there is no transaction response from the buyer within SEVEN (7) days from the email notification sent to the buyer.

19. Who will make the payment? Once the buyer receives the email notification, the buyer may continue with the transaction and make the payment.

20. How much is the payment for the Ownership Transfer? Online Permanent Vehicle Ownership Transfer Charges:

Vehicle Type

Transfer Only

Transfer & Update e-Hakmilik

Car

RM135.00

RM187.75

Motorcycle

RM8.00

RM30.75

21. How is payment for online Voluntary Ownership Transfer made?

Credit Card (MasterCard / Visa)

Online Banking

22. What will happen once the online Ownership Transfer is successful?

The current vehicle's road tax will be cancelled automatically on JPJ's records (the road tax sticker is no longer valid although it still displays a date which is still not expired).

Insurance coverage for the vehicle is cancelled.

The original owner's name will be updated through the system to the new owner (the Buyer).

The previous owner may apply for a refund on the balance amount for the road tax at the JPJ Office (subject to the road tax validity length).

The transaction receipt will be printed as proof of transaction for Permanent Ownership Transfer and as reference.

An email notification will be sent to the original owner (Seller) once the Ownership Transfer is completed.

23. What is the next step for the Buyer as soon as STMSR is completed? The new owner must apply for a new road tax and insurance as the previous vehicle records have been cancelled. Both insurance and road tax renewals can be made on MYEG's website, or you may call us for assistance at 03-7801 8888.

24. How do I know if the transaction status is successful? Once the payment transaction is completed by the buyer, a receipt will be generated and can be printed as a reference by the buyer. This also indicates the transaction has been updated successfully on JPJ's system.

Buyer/Seller may also check the ownership transfer status by contacting JPJ branches directly. Contact numbers for JPJ branches are printed on the bottom of the payment receipt.

25. How do I get reimbursed for the balance payment of the road tax? This application can be submitted before the Ownership Transfer is conducted. The original owner is required to proceed to the nearest JPJ office with the following documents: - A copy of Identification Card (original owner) - A copy of bank statement / bank book (original owner) - The recent road tax sticker (to be returned to JPJ) ** The balance refund will be remitted to the original owner's bank account only.

26. How does the new owner obtain the registration card with his name in the document? The new owner can obtain the registration card from the previous owner. The printout to indicate the new owner can be obtained from the nearest JPJ counter free of charge.

MYEG-GST Accounting Tool is an online web based accounting software that is certified by Jabatan Kastam Diraja Malaysia (JKDM) as GST compliant.

2. I am interested so how do get the MYEG-GST Accounting Tool?

You can register your interest on this link and one of our friendly MYEG-GST representatives will be in contact within 2 working days to assist you further.

3. Who is eligible for the sign up?

Businesses with annual turnover of RM500,000 and more are required to file for their GST can sign up for the MYEG-GST Accounting Tool.

4. Why should I use MYEG-GST Accounting Tool?

You should use MYEG-GST Accounting Tool because:

It is GST compliant accounting software.

Secure storage of data.

Precise tabulation for sales transactions.

Convenient and time saving without having to do manual tabulation and data entry.

Less administrative work as data can be retrieve from POS system with a click on a button.

User friendly.

No hardware costs.

5. Is there any payment needed?

We are currently running a pre-GST promotion. Sign up now for a FREE 6 months trial period.

6. Who is going to install the MYEG-GST Accounting Tool?

A certified representative of MYEG-GST will install the accounting tool for you.

7. What do I need to prepare to ensure a successful installation?

Ideally you would need:

A working certified POS/ECR system in your business premise.

A working computer with an updated browser.

A reliable Internet connection.

8. How long would it take to setup the MYEG-GST Accounting Tool?

Certified POS system – the setup would take approximately 3 working day. For a list of certified POS system please email to gst@myeg.com.my.

9. What if my POS system does not fall under your certified list?

If your POS system does not fall under our certified list, please contact one of our friendly MYEG-GST representatives at 03-7801 1688 to assist you. Alternatively you can also email us at gst@myeg.com.my for further assistance.

10. After installation, how do I activate it?

Once the installation is completed, our friendly MYEG-GST representative will email you a login and password to start using the accounting tool.

11. Where are the data stored?

Your data is stored in our secure data centre which is equipped with all round security and disaster recovery facilities.

12. How can I access to MYEG-GST Accounting Tool?

You can access the MYEG-GST anywhere anytime as long as you have access to internet connection and an updated browser.

13. How do I reach technical support

You can reach technical support via gst@myeg.com.my or call us at 03 - 7664 8118

1. Cash back on car insurance? Wow, tell me more! MYEG, in partnership with Syarikat Takaful Malaysia Am Berhad, will give a cash back on your car insurance if there are no accident claims on your car during the tenure of the insurance policy.

2. How do I qualify for the cash back? You will be entitled for the cash back as long as there is no claim made under your policy during the coverage period, and subject to company performance of Syarikat Takaful Malaysia Am Berhad.

3. Is the cash back guaranteed? No, it is not guaranteed. It is subject to financial performance, applicable tax & service fee deductions and no claims incurred during the coverage period.

4. How and when will I receive the cash back? Any cash back payment will be processed sixty (60) days after the expiry of the certificates. If you are eligible for cash back, your cash back payment will be credited to your bank account via the e-Payment facility.

5. How do I purchase this car insurance with the cash back? Easy! Just call 03 7801 8888 and we will assist you. You only need to tell us:

Vehicle registration number and IC

Type of vehicle

CC - Engine capacity

Year of manufacture

Sum insured

Windscreen (Optional)

Details of the bank account where the cash back should be deposited into

We will then send you an email with the amount due for insurance and road tax. If satisfied, just click the "Proceed to Pay" button and we will deliver your road tax within the next working day.

6. What are the types of payment options available? There are 2 types of payment options available for this service:

Credit card – Visa or MasterCard which is locally issued in Malaysia.

Online Banking - a direct access from our website to your bank for the online transaction.

7. Who can use this service? Anyone who has a Malaysian-registered vehicle with Jabatan Pengangkutan Jalan (JPJ) is eligible to use this service.

8. What are the benefits of renewing my road tax at MYEG?

The advantage of having online road tax renewal is as long as you have access to the internet, you may log on to MYEG's website and complete your renewal comfortably at home or at the office. This service is hassle-free, time-saving, cost-effective and accessible at any time. You can also choose to have the road tax delivered to you.

Furthermore, you are not required to use your Registration Card to complete the renewal process.

9. How will you obtain details of my vehicle and insurance if insufficient information is provided during my transaction? We will verify all information with JPJ. If the details are incomplete, we will call you back to obtain the missing details and complete the transaction.

10. Do I need to print my Registration Card? With MYEG, you are no longer required to have the Registration Card printed. If needed (perhaps because of claims), you can call us at 03 7801 8888, and we will assist you to get it printed. Otherwise, you may just continue to renew online again the following year.

11. Is it safe to renew my road tax online?Yes, it is safe and secure. The online road tax renewal through MYEG's website has been audited, verified and approved by Jabatan Pengangkutan Jalan (JPJ) and the Malaysian Government. The Government has given the mandate to MYEG Services to provide the online renewal services

12. What kind of vehicles can I renew with the online road tax service?We offer renewal services for all vehicles registered under PRIVATE usage only (excluding motorcycles which will be launched at a later date).

13. How do I know if my transaction was successful?Every successful transaction will be issued with an e-Services receipt. If there are any matters or doubts about this service, you may contact our officers for assistance at 03 7801 8888.

14. Can I renew my road tax if I have outstanding traffic summonses?During the renewal process, JPJ’s online service will check for any outstanding summonses and blacklisted records at both JPJ and PDRM's database systems. In order to proceed with this renewal, it is necessary for you to make payment for all your outstanding traffic offences recorded.

15. Can I settle my traffic summonses online?

Yes. Upon receiving information that your renewal will be rejected in the event of outstanding summons, you may log on to MYEG PDRM services to make payment for the traffic offences first, before proceeding with your road tax renewal.

If there are summonses that have been issued with a "Warrant Date Expired", you need to proceed to the nearest Traffic Police counter to clear them. Once all outstanding summonses are resolved, you may continue with the renewal process.

16. How will I receive my road tax after I have completed my payment?

We will deliver to your doorstep with delivery charges levied as follows:

Priority delivery is only available for delivery to addresses within the Klang Valley and is only available for road tax renewal transactions.

Successful road tax renewal transactions shall be delivered by the next working day, beginning at 10am.

If a transaction is performed on weekends or public holidays, the delivery will be performed on the next working day, beginning at 10am.

A valid and reachable contact number is required for delivery. MYEG Logistics Officers will call ahead to make delivery arrangements.

MYEG will not be liable for any loss or damage arising out of events beyond MYEG’s control. These events include but are not limited to incomplete addresses, wrong contact number given, failures in the data processing system/connection, any act or omission by a person not employed/contracted by MYEG, force majeure events (e.g. natural disasters, riots), etc. No refunds will be entertained for such events.

As your road tax sticker is an official document, MYEG Logistics Officers will verify and record the details of the person accepting the road tax by performing a biometric verification of their MYKAD.

If the MYKAD of the recipient is faulty or cannot be read, our Logistics Officers will take a snapshot of the MYKAD to ensure that the recipient is recorded. This is to ensure that there will be no disputes about the identity of the recipient.

The snapshot of the MYKAD will never be used for any other purpose besides recording the identity of the recipient.

Please be assured that the photo of your MyKad will not be used for any other purpose besides this verification.

17. Can I renew more than one road tax application at a time? Yes, you can renew more than one road tax on behalf of others provided one renewal is done at a time.

18. Where can I view my payment transaction? Currently your payment transaction is printed on the receipt after your renewal is completed. You can also view your previous transactions through the transaction history link on the road tax page form.

The above transaction failed because there is no insurance coverage at present. You could have bought over this car and the previous owner may have cancelled the insurance. Even though the road tax expires in the future, there is no insurance coverage.

Solution: You can reinstate the insurance coverage to the present road tax expiry date, or cancel the new insurance and start from the current date in order to be able to renew your road tax.

24. How do I go about making a claim on damages? For assistance with claims, you can call Syarikat Takaful Malaysia Am Berhad’s Tele Bantuan helpline at 1800-888-788.

25. If my car is stolen, do I get my full insured sum?

Loss of Use claim only applies for 3rd Party Claim. Most insurance companies do not practice replacement cars but on their discretion may give cash on this particular claim.

Knock for Knock refers to claims due to the insured vehicle owner's negligence; there will not be any replacement car.

26. Do you provide a replacement car while my car is in the workshop? You may call the following numbers from Monday-Friday between 9.00am to 6.00pm. Customer Service – 03 7801 8888 (Road Tax and Insurance Renewals).

27. What is Excess?

Excess is the amount that the insured needs to pay, normally calculated at 1% of sum insured

For example, sum insured is RM50,000. Excess is RM500. If there is a claim of RM10,000; the insurance company will pay RM9,500 and the insured pays the difference of RM500.

Select Individual Registration if you are checking your DBKL License; or Company Registration if you are representing your company.

Fill in the required details and click Submit.

Once your user account is successfully created, you will be forwarded back to the main page.

Login with your username and password.

Select DBKL eLicense Enquiry & Payment.

You have reached the front page for DBKL Services.

2. What type of DBKL License can renew at MYEG? You can renew your DBKL Business License, Composite License and Signboard License online with MYEG.

3. How do I renew DBKL License online? You can renew and pay DBKL License through credit card or online banking (direct deduction from your bank account). Do ensure that you have a valid credit card or a valid online banking account to proceed with the online payment. Once the transaction is successful, you will be presented with the payment receipt.

4. When will the DBKL License be updated once I completed my payment online? The online License updated real-time. However if any issue occur the processed will take 48 hours from the time the payment is received.

5. Are there any charges involved to view my DBKL License online? No there are no charges. This inquiry service is free of charge. However, during the payment of License, a fee of RM2.00 for e-Services and 6% SST is charged for per transaction.

6. From which source does this License information originate from? All Licenses information on this website is directly channelled from DBKL server and updated by DBKL Licensing and Petty Traders Development Department.

7. Is the information obtained accurate and up-to-date? The License information available on our website is updated daily by DBKL Licensing and Petty Traders Development Department .

8. Can I check the DBKL License on behalf of another person? Yes, you may enter the valid File No and IC Numbers to view the License status.

9. What if I cannot print the License and receipt from MYEG website? You can Log in and go to eLicense Inquiry Page, insert File No and IC Numbers to reprint your License and Payment Receipt.

10. What if I received error and cannot check License Information? Please contact MYEG's helpdesk during office hours on 03-7801 8888 or e-mail help@myeg.com.my. You may also email us your File No and IC number, and your contact number to check your License status.

11. What if I received error License has been paid, temporary License, Blacklisted License, License detail not in system and License no reach 60 days before the expiry date during inquiry? You can contact 03-2028 2601 or visit DBKL Licencing and Petty Trades Department Tingkat 5, Menara DBKL 2, Jalan Raja Laut, Kuala Lumpur. You also can contact MYEG's helpdesk during office hours on 03-7801 8888 or e-mail help@myeg.com.my. You may also email us your File No, IC number and contact numbers for the status checking.

12. What if the online payment was not successful? Please contact MYEG's helpdesk during office hours on 03-7801 8888 or e-mail help@myeg.com.my. You may also email us your File No and IC number, the Merchant ID number and contact number to check the payment status.

13. What if I do not have a printer to print the License? MYEG will provide License printing service as well as direct delivery to user premises (under development)

2. Is the test kit safe to use? The test kit has passed clinical trial in Hubei Province and the test kit is EU certified (Declaration of Conformity). It is currently used widely at medical institutions in China and being exported to Europe to assist in curbing the COVID-19 pandemic. It is also authorised for use in the United States by the Food and Drug Administration (FDA).

3. Can the test kit be reused? No, these are disposable kits and should be disposed after one-time usage.

4. What is the difference between the test kit versus screening in hospital? The DIY test kit can simply be done on your own in the convenience of your home without risking yourself by going to the hospital. Currently, only specific Malaysian hospitals have the facilities to perform PCR (Polymerase Chain Reaction) test. The test kit results can be obtained within 15 minutes compared to PCR tests which are significantly longer.

5. Can this test kit be administered by non-medical personnel? Yes. It is similar to a diabetes self-test kit where a drop of blood is drawn and tested.

Administration of Test Kit

1. When should I use the test kit? The test kit is usable at any point of time.

2. What are the symptoms that I should look out for? The symptoms to look out for are fever, cough and shortness of breath.

3. How do I use the test kit? Detailed instructions will be provided with the package or you may also refer to the online user manual here and a step-by-step guide here.

4. What is the sample used to test for COVID-19? Finger-prick blood.

5. Would there be any side effects from using the test kit? No.

6. Would there be any allergic reaction from using the test kit? No.

Test Results

1. How long do I need to wait for the results? The results are visible within 15 minutes.

2. How accurate are the test kit results? Clinical trials show accuracy rate of 98%.

3. Clinical trials show accuracy rate of 98%. Upon infection of COVID-19, an individual’s immune system produces specific antibodies for the viral antigen within the incubation period. These two antibodies are known as IgM and IgG antibodies and the current test kit is an auxiliary diagnosis and screening method to detect IgM and IgG.

4. What should I do if I am tested positive? You should immediately seek medical attention at the nearest designated COVID-19 hospital. You may refer to the official list by Ministry of Health here.

Purchasing

1. Are the test kits sold individually? No. Basic Kit is sold in packs of 10 test kits while the Advanced Kit is sold in packs of 5 test kits.

2. Are there different models of test kits? Yes, Basic and Advanced test kits.

3. What is the difference between Basic and Advanced test kits? Basic Kit only gives IgM result and Advanced Kit is more comprehensive with both IgM and IgG antibody detection.

4. How many packs can I buy? There is no limit.

5. Is there a discount if I purchase multiple packs in one purchase? No. Price shown on the website is final.

As the Immigration Department's counter operations have been suspended due to the Movement Control Order imposed by the government, there will be delays in the processing of your permit. This will cause a longer-than-normal wait for your permit to be delivered to you.

2. How do we know if the permits are ready?

You may call our Helpdesk at 03-7801 8888 to check the current status of your permit.

The Prihatin Screening Programme is launched to provide COVID-19 screening for employees of companies in Malaysia.

2. Is the COVID-19 screening free of charge?

Screening fee of RM150 per person is subsidised by Prihatin Screening Programme for registered SOCSO contributors. Workers who are not eligible for the subsidy can undergo the screening at a fee of RM150 per person at their own expense.

4. What is the advantage of going through MYEG for the COVID-19 screening?

Instead of requiring workers to visit a clinic, we will go to the employer’s premises (companies with more than 50 eligible employees) to conduct the screening. For companies with below 50 eligible employees, there will be a separate travelling charge depending on location

5. When and where will the COVID-19 screening be done?

Once an employer has completed the registration process, they can book an appointment for their employees. Through MYEG’s own mobile clinic, we will arrange for trained medical practitioners to go to the employer’s premises to conduct the screening.

6. What type of COVID-19 screening is this?

It is an antigen testing which requires a swab to be done. Samples will be sent to certified labs for results.

7. Who will perform the COVID-19 screening?

The screening will be conducted by medical practitioners in accordance to the guidelines set by the Government.

8. Will individuals who have undergone the COVID-19 screening receive any proof that they have been tested?

They will receive a digital certificate from MYEG in the form of a dynamic QR colour code on a mobile application indicating their test status for the purpose of verification. The digital certificate is recognised by the Department of Labour as proof of testing.

9. If I have employees who are not covered, can they still undergo the COVID-19 screening?

Yes, workers who are not covered can still go for the screening and will be charged RM150 per person before the screening appointment.