Brandy Bank House

Luxury Cheviot Hills holiday cottage nr. West Woodburn, sleeps 16

Privacy & Cookie Policy

This privacy policy sets out how we use and protect any information that you disclose while using this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

This policy is effective from 10 June 2014. It may be subsequently updated.

What we collect

If you contact us we may collect your name and contact details, including your postal and email addresses.

If you make a booking with us we will make a record of the details concerning your booking.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Responsibility for transactions

Waterside Cottage takes full responsibility for any transactions processed on our website.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

You may choose to restrict the use of your personal information by contacting us via our contact form and checking the box to indicate that you do not want the information to be used by anybody for direct marketing purposes.

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to the contact address shown on our contact page.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

What cookies are

A cookie is a small file which may be placed on your computer's hard drive by the website you are visiting. In general, cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. If you refuse to let cookies be placed on your computer, a website will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it won’t recognise you and it won’t be able to keep you logged in.

How our website uses cookies

The following table indicates which cookies we are using and what they do.

Cookie

ID

Purpose

Further info

Google Analytics

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These cookies are used to collect information about how visitors use our site, which we use to help improve it. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

This stores information anonymously merely to note whether visitors to the website are logged into the content management system or not.

Booking system

ABCPro

This stores information anonymously to log form details as visitors pass from one stage of the booking process to the next.

Cookie warning

cc_cookie_accept

This simply stores your acceptance of the warning about cookies on the website home page.

What to do if you don’t want cookies to be set

If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that some functions of the website might become inoperable. If you use the Internet Explorer browser, find out more info HERE. If you use Firefox, see the information HERE. If you are using Safari, see HERE.