Financial Services

"The comfort of yesteryear's local insurance agent and the convenience and savings of today's electronic communications."

Convenient & effective remote appraisals

Overview

Esurance offers direct-to-consumer car insurance, and is committed to saving its customers money, time, and hassle. The Esurance mobile app makes it possible to file a claim, schedule a vehicle inspection, reserve a rental car, and monitor the claims process, all from the palm of the customer’s hand.

The Challenge

In the event of a car accident, Esurance wanted to help customers settle their claims as quickly and as easily as possible. That’s why they integrated Video Appraisal to expedite the claim-filing process by video chatting with an appraiser. During a call set up through Esurance’s mobile app, an appraiser can see the damage to the vehicle through their customer’s camera, helping them document and photograph for the claim. Inspections are just as detailed and accurate as if the appraiser were there in person. After the call is completed, customers can get an accurate estimate and payment on the spot, allowing them to schedule their repairs immediately and get back on the road in no time. It’s a faster, smarter, and just plain better way to settle a claim.

Why TokBox?

When setting up remote appraisals for their app users, Esurance wanted to make sure that people could access the tool from any device. That’s why they turned to OpenTok’s iOS and Android SDKs to seamlessly integrate video chat into their customer-friendly, time-saving app. Additionally, it was important for app users to be able to record the appraisals for future reference so Esurance integrated OpenTok’s recording capabilities.

The Impact

Using secure and reliable real-time communications, Esurance have been able to ‘deliver the comfort of yesteryear's local insurance agent and the convenience and savings of today's electronic communications’. Their video appraisal application has put a personal touch back into their offering and enables users to resolve problems quickly and conveniently.