Improving Customer Communication Paige Wallace, System Administrator and Continuous Improvement Coordinator (CIC) at Freightliner – Western Star of Evansville (FOE), started with the company in January, 2010. As the CIC, Wallace has been put in charge of managing customer communication efficiency. She noted the difficult process of locating information when it came time to update [...]Read Full Article →

Service Delivery Process in Chaos Kenneth Calhoun started as Vice President of Customer Relations at Truck Centers of Arkansas (TRL) in July of 2008. Almost immediately, he was engaged in many stressful conversations with customers over the status of their Units at TRL Locations. TRL had no process management [...]Read Full Article →

The Problem: Lonestar Truck Group outgrew its Business Management Software’s Reporting Ability In 2003, Lonestar Truck Group found that their business needs were rapidly outgrowing their business management software’s reporting and analytic abilities. Lonestar’s problem was common. Heavy-Duty dealerships are a highly transactional, thin-market business. Dan Stevens, Lonestar Truck Group’s Dealer [...]Read Full Article →

The Problem: Kenworth Sales Outgrows their Business Management Software In 2011, Kenworth Sales Company found that their business was growing rapidly. So rapidly, in fact, that their growth quickly outpaced the capabilities of the DMS that they used to run the business. Kenworth’s predicament was unique. They designed their own DMS, but the [...]Read Full Article →

There’s a vast difference between needs of salesmen in car dealerships and those in commercial truck dealerships. It seems that most customer relationship management (CRM) tools don’t take those differences into account. At least that’s what Ron Champion, 42 year heavy-duty truck sales veteran and former Vice President of [...]Read Full Article →

Today there are a seemingly unlimited number of generic CRM systems and vendors available for salesmen who want to streamline sales processes. For the heavy-duty truck industry, these solutions don’t offer features for every day use needed by a truck salesmen. At least not according to [...]Read Full Article →

Every customer service representative wants to be able to answer their customers’ questions quickly and efficiently, and a good software solution can help them do that. Sid Johnston, Service Manager at Floyd’s Truck Center, Inc. in Sidney, Nebraska, knew in May, 2012 that UptimePro was going to be [...]Read Full Article →

Many heavy-duty truck dealerships need immediate access to their customer information when making a sale on the service counter. And while there are a lot of service shop software options available, most aren’t effective at both customer and internal communication. IState Truck Center Service Manager, Carson Scheueffle, needed a [...]Read Full Article →