I was expecting the summary data about a conversation would at minimum answer the question "Who was talking to whom?" but unfortunately that's not how the current /api/conversations endpoint is design...

Hi,
I've run into some issue setting up CSP security headers, in the final I had to allow 'unsafe-eval' in script-src .. otherwise, close button for the chat window wouldn't work at all (without any ...

Hi guys, I run a website with several different languages. Works great for the tickets, but is there a way to setup the customer portal to handle different languages as well? Ideally I would like to r...

Slack Integration is great, however it's mostly useless. I love that I immediately know when we have a new ticket, but the lack of details in the ticket are awful. I'd live to see a very simple and ea...

How to import predefinedś by .csv file or by API you can create predefined only via new APIv3. Check this link:
https://URL-TO-YOUR-LA.ladesk.com/docs/api/v3/index.php#!/predefined95answers/createPr...

Dear Admin
How i can setup automate answer to customer?
What plugin i can use? Hello there, you can use the Rules engine https://www.ladesk.com/features/rules for any automation you'd like, including...

On my Chrome browser the chat box positions under my navigation bar and logo even with the z-index set so I decided to have it pop-up in a new window instead. That works for me for the chat box but th...

I keep getting the following error in my event log: Mail account load error: Could not load Row. Primary key values empty As a result of this, emails are delayed being sent (I believe they are being s...

I am managing a self-hosted LiveAgent installation running 4.40.0.8.
Periodically I've been getting the Quatrefoil badge randomly.
Looking in your help center I see that badges are part of the Gamif...

When I register an user via the API (https://support.ladesk.com/840770-Complete-API-reference#45753e0264da05f16828e89a6bf2e2cf), the authtoken is empty. I'm trying to create a single sign on system wh...

This has been discussed with you already but currently has no solution. I'm adding the same request here to see if more companies have similar requirements.
-------------------------------------------...

It would be great to be able to include information of ticket participants in the email template to further clarify who is involved and will see the conversation.
We have several cases where people r...

In my opinion, this is illogical. Because, I receive messages from different sources. They contain a different {$subject}. But I want to answer everyone with the same {$subject}: "Answer of the suppor...

I am currently using the trial as my company is considering switching to LiveAgent, but I am having some trouble with Filters.
I've added two other Agents on my team, and they can access everything n...

If you have read my posts, you know that we use tags - LOTS of them (315 and counting).
Apart from my requests to be able to archive them from the drop down and to allow subtags, I think it's a good i...