Jackie holds a Bachelor of Science degree in Nursing from the University of Memphis and is a graduate of the Methodist School of Nursing. She earned her Certified Infection Control nurse designation from the Certification Board of Infection Control and Epidemiology, Inc.

Prior to joining Methodist, Jackie held several positions at the Regional Medical Center, most recently serving as manager of Infection Prevention and Control.

She is a member of the Association of Professionals in Infection Control and Epidemiology and president-elect of its Memphis chapter.