This is a lead that came in through a form fill. As you'll see, there was an interesting moment captured. This also triggered our trigger campaign for setting up a new lead's email preference center.

This is another lead that came in via the same form, but there's no interesting moment captured and the preference center trigger campaign never occurs. This person also completed our Step Two Questions, but that trigger wasn't activated by that either.

I've checked and it looks like none of the triggers we have set up are currently working. Has anyone else ever experienced this?

This typically happens when an existing lead belonging to a partition P1 fills out a form in a workspace W2 that does not have access to partition P1, but to a Partition P2 instead. The lead in P1 registers the FoF but the smart campaign in W2 does not fire. And this is expected behavior.

The trigger campaigns have started working again. The leads that came in while they weren't working are showing the campaigns, but the campaigns aren't hyperlinked as they usually are. I'm wondering if someone from Marketo did something in response to the ticket I submitted, but I haven't heard from them.