If you are not fully satisfied with your order, you have up to 14 days from the receipt of the package to return the products in their original packaging. You must make a product return request from your account. In case of default, thank you to contact the customer service. Please note that customized products may not be refunded or exchanged. For further information, please also visit our Frequently Asked Questions (FAQ).

All deliveries are handled by our carrier, GLS. Orders are delivered within 5 to 8 working days, with exceptions. Free delivery from 60€ purchase.

Payments on the e-commerce website Caran d'Ache are secured by the certified system PCI DSS Level 1. This system allows the highest level of security. Moreover, Caran d'Ache does not store any credit card information. For more information, please also see our Terms and Conditions (GTC).

Payments are made through a credit card or a Paypal account. Accepted Visa and MasterCard.