Sainik Darpan is global platform for Defense personnel (Indian Army , Navy, Air Force), Veterans, their families and dependent. Wide publicity is given to welfare information. For more details please mail to sainik.darpan@gmail.com

For Advertise in this Section please connect 9422264829 or mail at sainik.darpan@gmail.com

Wednesday, 26 June 2019

Senior IPS officers Arvind Kumar and Samant Kumar Goel were on Wednesday appointed chiefs of the Intelligence Bureau (IB) and the Research and Analysis Wing (RAW) respectively.

Samant Kumar Goel will take over as RAW chief.

The Appointments Committee of the Cabinet, headed by Prime Minister Narendra Modi, approved their appointments for a fixed two-year tenure, an order issued by the Personnel Ministry said.

Kumar will take the reins of the internal intelligence agency from Rajiv Jain, while Goel will succeed Anil K Dhasman at the chief of India’s external spy agency.

Both IPS officers are of the 1984 batch and hold the rank of Director General. Goel is from the Punjab cadre while Kumar is from the Assaam-Meghalaya cadre.

Before his appointment as RAW chief, Goel was heading operations for the agency and was instrumental in planning the February 2019 Balakot air strikes and also the 2016 surgical strikes. He is considered a Pakistan expert in the RAW.

On the other hand, Arvind Kumar has been involved in tackling Naxal extremism at the Intelligence Bureau. He is holding charge as special director Kashmir at the IB.

Monday, 24 June 2019

New Delhi: The Reserve Bank of India Monday launched an application on its website for lodging complaints against banks and NBFCs with a view to improve customer experience in timely redressal of grievances. The Complaint Management System (CMS) is a software application to facilitate RBI’s grievance redressal process.

RBI today launched an application on its website for lodging complaints against banks and NBFCs with a view to improve customer experience in timely redressal of grievances

Customers can lodge complaints against any regulated entity with public interface such as commercial banks, urban cooperative banks, Non-Banking Financial Companies (NBFCs). The complaint would be directed to the appropriate office of the Ombudsman/Regional Office of the RBI.

The CMS will be accessible on desktop as well as on mobile devices. The RBI also plans to introduce a dedicated Interactive Voice Response (IVR) system for tracking the status of complaints. Keeping the convenience of customers in mind, the CMS has been designed to enable online filing of complaints.

"The application also improves transparency by keeping the complainants informed through auto-generated acknowledgements and enabling them to track the status of their complaints and file appeals online against the decisions of the Ombudsmen, where applicable," said RBI Governor Shaktikanta Das at the launch of CMS. Complainants can also voluntarily share feedback on their experience in obtaining redressal.

He stressed that sustaining the confidence of consumers in banks and other financial service providers (FSPs) through prompt and effective grievance redressal, together with empowering customers through education is pivotal for maintaining trust in the banking system. Das further said an alert and aware customer can effectively guard against the risks of mis-selling, cheating, frauds and other such threats.

"In our endeavour to spread awareness, we have placed on the CMS portal, videos with young role models, including sportspersons, on safe banking practices and other important customer-centric regulatory initiatives of RBI," the Governor said. He also said banks/FSPs are expected to use the data on CMS for reducing their turn around time in resolution of complaints and strengthening their grievance redressal mechanism.

The data should also be used for undertaking root cause analyses with an objective of understanding their customer pain areas, behaviour and expectations so as to improve their services for maintaining customer loyalty. Also, insights from the data available from CMS can be used by banks/FSPs for designing products which meet the expectations of their customers.

"Obviously, those entities who perform better in analysing the data and using it for creating customer value would be able to benefit more and have a competitive advantage," Das said. Data from CMS can be leveraged by the central bank for analytics which can be used for regulatory and supervisory interventions, if required.

Various dashboards provided in the application will help RBI to effectively track the progress in redressal of complaints. With the launch of CMS, the processing of complaints received in the offices of Ombudsman and Consumer Education and Protection Cells of RBI has been digitalised, he said.

Disclaimer

The contents and information given in this blog are purely informative in nature and should not under any circumstances be taken as authority. Sainik Darpan blog may contain typographical errors in its contents. All efforts had been made to ensure accuracy of the content on this blog. The same should not be construed as a statement of law or used for any legal purposes. Sainik Darpan accepts no responsibility in relation to the accuracy, completeness or otherwise, of the contents. Users are advised to verify/check any information with the relevant departments and to obtain any appropriate professional advice before acting on the information provided in the blog. We cannot guarantee the availability linked pages at all times.