Utility Services

General Information

Cedar Hill provides water and sewer services to residents. Trash and recycling services outsourced and provided by Waste Management. Electricity services and gas services are not available through the City.

Customers with questions about water or sewer utility services provided by the City should call (469) 272-2931. (Press seven (7), then press zero (0) to speak to a Customer Service Representative).

Customers with questions about trash or recycling services provided by the Waste Management should call the Waste Management Customer Call Center at (972) 315-5400 or (800) 772-8653.

Cedar Hill offers state of the art automated meter reading technology that provides customers near real time water consumption awareness and monitoring capability through a Customer Portal. Customers can set consumption or dollar thresholds and get email or text alerts when those thresholds are exceeded. Customers can monitor consumption over months, weeks, days or hours and compare their consumption to similar customers. Customers may and are encouraged to pay their monthly utility bills through the Customer Portal at any time of the day, or set up automated monthly payments which pay on the customers due date. Learn more about the Customer Portal (PDF).

Emergency Service Calls

Residents and business owners are expected to know how to turn water on and off at their premises using their personal cut-off (see link below to City and Private responsibilities). However, City staff is available on an on-call basis, if resources permit, to assists with emergency cutoffs between the hours of 5pm and 9pm (non-holiday) Monday through Friday and from 9am to noon on Saturday. Staff is limited and multiple emergencies can occur simultaneously so response timelines will depend on availability of staff and task load. For emergency disconnects during these extended hours, call 972.780.6643.

Payments

Customers are encouraged to conserve fuel and help keep Cedar Hill clean by making utility bill payments using a method not requiring a vehicle trip Note: If your service has been disconnected or if you have received notification that your service is to be disconnected, you MUST call (469) 272-2931 after your payment has been made to restore service or ensure uninterrupted service.Payments take up to 24 hours to post to the account and may be made:

On the Web

Customers can register on their customer portal to manage account information, pay bills and initiate service requests. Payments on the web may be made with a credit/debit card or check. The Usage History tab on the portal allows customers to monitor and manage their water use in real time. The customer portal offers customers the most flexibility for all aspects of account management and its use is highly encouraged. Call the Utility Services Department at (469) 272-2931 during business hours for assistance with using the customer portal.

Over the Phone

Utility payment may be made through our automated phone system by dialing (469) 272-2931. Please have your account number and credit card on hand. You may pay with a credit/debit card or check.

Personal Banking

You may pay your utility bill using your personal bank account by providing your bank with appropriate billing information. Simply enter your customer and account numbers with all the zeros and our mailing address at PO Box 205232, Dallas, TX 75320-5232. (Please be aware that when using this method, the date you specify for the payment will be the date the bank mails your payment. Therefore, please allow for mailing time when specifying your payment date so that your payment won't be late. Payments received after the due date will be assessed late fees.)

By Mail

Payments by money order or check may be mailed to the City of Cedar Hill, PO Box 205232, Dallas, TX 75320-5232.

Automated Check Payment (ACH)

Residents can sign up for ACH bill payment service. This payment is an electronic transfer of funds from your checking account to the City, and actual transfers take place on the payment due date. This transfer is immediate and your utility account is credited the same day that funds are debited from your bank account. There is no charge for this service. Please allow two to three billing cycles after signing up for the automated payment process to take effect.

Using one of the three drop boxes

You may place a check or money order for your payment in the drop box in front of the Government Center, the one inside Government Center and at the Alan Sims Recreation Center at any time. Do not place cash in any of the drop boxes. Contents of the boxes are picked up once per business day by 2 p.m. and payments made after the daily pickup will be received and posted the following business day.

Residential & Commercial Water Sewer Rates and Charges

Water and Sewer Rates

Water rates are $8.75/month for administrative utility services (base rate) including the first 1,000 gallons of water consumed, plus $5.81 (consumption rate) for each 1,000 gallons consumed above the first thousand. Residents are billed monthly and charges are for the water used for the past 30 days.

Sewer rates are $9.03/month for administrative utility services (base rate) including the first 1,000 gallons of consumption, plus $7.81 (consumption rate) for each 1,000 gallons consumed above the first thousand. Commercial establishments are billed monthly and charges are for the consumption over the past 30 days.

Sewer Charge Calculations: Residential Accounts

For new residential accounts, the initial monthly sewer charge is set at $55.89/month, however after four months of continuous account history, and if the account is in good standing, a customer may request a consumption analysis based on their actual usage to determine if the monthly sewer charges may be reduced. If you have a new residential account and believe you qualify for this analysis, please call (469) 272.2931 and speak to a Customer Service Representative to make the request.

For established accounts, monthly residential sewer charges are recalculated annually in March based on winter month consumption using a model called Winter Sewer Averaging. The recalculated monthly fee is applied to each account each April and is effective for one year until the following March when it is again recalculated. Monthly residential charges may not exceed $75.00.

Commercial Accounts

Commercial sewer charges are based on monthly consumption at the rates listed above and are not capped.

Trash & Recycling Rates and Charges

The City contracts with Waste Management (WM) for trash and recycling services and WM has an exclusive right to provide these services in Cedar Hill.

Residential rates are $15.69/month for account holders under 65 years old. For those 65 and older, the rate is $12.17/month. This rate includes weekly trash, recycling and bulk collection, and monthly brush collection. To apply for the senior discount, print and complete the Senior Trash/Recycle Application. Bring or mail the completed form along with a copy of the account holder/applicant's driver's license to 285 Uptown Boulevard, Cedar Hill TX 75104, Attn: Utility Services Department. Once the application and identification are received and approved by the City, the discount will be applied to the account effective on the date of approval.

Trash and recycling are collected weekly, on the same day. Review the collection day map. Trash and recycling should be set out by 7 a.m. on collection day. You may set carts out after 6 p.m. or one hour before sunset, whichever is earlier, on the evening before collection.

Every single-family home has a green 96-gallon wheeled cart with a green lid for household trash.

Every single-family home has been issued a 96-gallon wheeled cart with a yellow lid for recycling. Carts will not be collected if they contain anything but acceptable recyclable materials.

Please place cart 5 feet from obstructions (such as vehicles or mailboxes) within 1 from curb or fence if in an alley. Place carts 2-3 feet apart with the handles facing the home or fence.

Residents may elect to lease an additional 96-gallon trash cart for $3.10 per month per cart. To request a trash cart, submit a request or call the Customer Service Department at (469) 272-2931.

Green waste, brush and bulk items are collected on a monthly pickup schedule. See below for additional information regarding these special collections.

For New Service or to Transfer Existing Services in Cedar Hill

To order a new or to transfer existing residential water, sewer and trash utility services in Cedar Hill please take the following actions.

Complete a residential service application. The application can be accessed online. The deposit charge for a new residential account is $90. Once the customer clicks submit at the bottom of the applications, the application is automatically forwarded to Cedar Hill Utility Services for processing.

Supply the appropriate supporting documents:

If you own the property where the service is being started, we will need a copy of proof of ownership (deed of trust, settlement statement or sales contract) along with a valid identification. For identification, Cedar Hill accepts a valid US driver's license or a valid US passport. Email copies of these documents to Utility Billing.

If you are renting the property where the service is being started, we will need a copy of the signed lease agreement and valid identification. for identification, Cedar Hill accepts a valid US driver's license or a valid US passport. Email copies of theses documents to Utility Billing.

To order new or to transfer existing commercial water and sewer utility services in existing facilities in Cedar Hill, please complete an application. The application can be accessed online.

Note: Starting utility service for new construction projects is handled through the permitting process. Contact the City's Permits Section at 972.291.7250 x1090 for information on the permit process and do not continue on this page.

Complete a commercial service application. The application can be accessed online. Deposits for commercial meters are based on meter size and are $200.00 for a 2-inch meter and $500.00 for a 3-inch or larger meter. Once the customer clicks submit at the bottom of the application, the application is automatically forwarded to Cedar Hill Utility Services for processing.

Supply the appropriate supporting documents:

If you own the property where the service is being started, we will need a copy of proof of ownership (deed of trust, settlement statement or sales contract) along with valid identification. For identification, Cedar Hill accepts a valid US driver's license or a valid US passport. Email copies of these documents to Utility Billing.

If you are renting the property where the service is being started, we will need a copy of the signed lease along with valid identification. For identification, Cedar Hill accepts a valid US driver's license or a valid passport. Email copies of these documents to Utility Billing.

Note:that the City of Cedar Hill has granted Waste Management exclusive rights to provide these services in Cedar Hill, and is the only authorized provider.

Cedar Hill will start service at the requested address one business day after all the required documents (1 and 2 above) have been received and the deposit payment has processed. When Cedar Hill has received and approved the required documents the customer will be notified by phone or email of the service start date and their new account number.