Mantou Can You Check My Tickets

I have been sending tickets for the last couple months regarding an issue and I am getting nowhere with your staff who claim to be fowarding the tickets to the Dragon Nest Team but I keep getting what it seems liek copy and paste replies.

Considering I also have a multitude of issues that are being ignored by CC, I can understand your frustration.
I just don't think you are gonna receive any help here, without even mentioning the problem.

I'm sorry if my sarcastic remark offended you, that was not it's purpose. If you'd like you could try explaining your problem here and I can see if maybe someone aside from Mantou might be able to assist you.

Sorry I cant really explain it here. now they are closing my tickets without a reply. not even a copy and paste message.
You would think they would want to keep the little players they have happy.. DN NA is dead and EU is on life support.