Going Beyond Support with Customer Engagement

November 11th at 10am Pacific with Erin Hampe

As your customer base grows, there comes a time when you need to engage your customers in a way where the focus is less on support transactions and more focused on long-term conversations and relationships. In this live, 30-minute webinar, you’ll learn how to:

• Set up an automated customer feedback loop through satisfaction rating surveys

• Draw insights from analytics built into your Zendesk, and use them as a benchmark to measure the health of your customer service

• Learn how to proactively engage your customers outside of a support ticket

Got questions? Stick around afterward – we’ll be here to answer them! And if you can’t make the live session, no worries. We’ll be sending out the recording 24-48 hours afterward to everyone who registers.

Erin is a Customer Advocate who loves helping others learn all things Zendesk—皇冠体育盘口from the basic fundamentals to intricate custom workflows and everything in between. When not working at Zendesk, Erin enjoys roaming Wisconsin’s awesome state parks and looking at pugs on the internet.