The company strives to take care of it's people "Crewmembers" the same as it takes care of it's Customers. Aside from the leaders, the people who work on the front lines of the company really get along and forrm life long relationships with each other. Compared to any other airline I think JetBlue is the best place to work, even on days when it's not perfect.

Cons

Over the years the level of bureaucracy of the leaders has stood in the way of getting things done and slowing down progress. Also as the company has matured over the years leaders are less and less living the values, and or really understand what life is like from a front line perspective. It used to be a company where leaders would roll up their sleeves and dig in when needed, but that doesn't happen as much anymore. It has begun to shift from caring about people as much to caring about money.

Advice to ManagementAdvice

Stop saying that we all live by the values and that we are egalitarian and live it

JetBlue is a great place to work. Training is in a group of about 30 people and by the end of the month long training I felt like they were all family. Working from home is nice too as I work in reservations. and the free flights make it all worth it.

Cons

The starting pay kinda sucks and people can be rude sometimes as is true for any call center environment.

Advice to ManagementAdvice

I get way too many emails so I feel like I'm working all day just to sort through them all even after my shift. Chill out with the emails ;)

Senior Leadership genuinely cares about employeesSolid benefits package (industry standard plus a few creative perks)Willing to take risks to remain competitiveProvides opportunities to make a difference

Cons

The airline industry has tight margins, and salaries reflect thatOptions for significant advancement (director and above) limited to New York, Salt Lake City, and Orlando

Advice to ManagementAdvice

Keep celebrating the culture and all of the things we do well, but also be honest in sharing the areas we need to improve to remain competitive.