DELIVERY

Orders are processed Monday to Friday. If you order before 1pm (PST), your order will be prepared and shipped out the same day from Los Angeles, CA. Delivery lead-times depends on the selected delivery method.

We offer Free UPS Ground shipping to all US territories.

RETURNS

Your satisfaction is our priority. If for any reason you are not satisfied with your purchase, we will gladly accept your return within 14 days of receipt of the merchandise. The item need to be unworn, unwashed and be in the same condition as when it has been received with the original packaging. We offer Free return on all Continental U.S. orders. Please email us at info@lancaster-paris.com and we will send you a prepaid UPS return label and instructions.

Returns will be processed within 1-3 business of receipt and the refund will be issued in the original form of payment.

EXCHANGES

At the currently time, our website does not handle exchanges. You will need make a return for the item that you no longer want and place an order for the new item.

Lancaster reserves the right to modify its delivery, return and exchange policy.