Testimonials

Joe Solano, Adequate Enterprises, Albuquerque, NM

“If there are ever any issues or discrepancies, SMS is a phone call or email away, and they will research, listen and resolve the issue in a timely manner.”

Mike Mayberry, Artic Mechanical Inc., Rancho Cucamonga, CA

“The web portal is easy to use and allows for ease of quoting and billing. The mobile app allows my techs to check in and out without having to find a land-line somewhere in the store. Payment has been fast and without issue.”

Richard Collins, RC Store Maintenance, Inc., Corona, CA

“Efficiency, cutting-edge technology, excellent support, and above all, respect: These are the building blocks that SMS Assist has put into place for customers and their contractors.”

Timothy Palen, Oliver Mechanical, Inc., Manchester, NH

“We have almost doubled our workload in a short amount of time. SMS Assist by far has the most down-to-earth office staff and easy-to-use-portal. The ease of the portal saves us time and money.”

Steve Boose, Building Air Services, Largo, FL

“The SMS web portal is extremely easy to access and use, providing a strong vehicle by which to monitor and manage work detail. Building Air Services is able to access various reports and status updates, as well as monitor specific work locations and communicate in real time with the SMS team. They also provide a mobile app which only amplifies Building Air Service’s ease of access to all client information in an up-to-date fashion. Again, in addition to these quality means of workload management and communication, direct verbal and written communication with all SMS team members ranks as outstanding.”

Roman Rusev, U.S. Legacy Development, Alpharetta, GA

“We’ve been working with SMS for over 4 months now and have had nothing but efficient and exemplary service. They are always available to take our calls and handle any situation at hand in an immediate manner. Not only are their customer services representations prompt, they are also very friendly and a pleasure to work with.”

Seth Holmes, Advanced Retail Solutions, Ball Ground, GA

“As SMS adds more clients, we steadily receive more work. All the while, SMS continues to develop new, innovative technologies to increase both parties’ efficiency levels and reduce operating costs. Our relationship with SMS has given us the opportunity to expand our coverage area and service capabilities to better service all of our customers.”

Ken Slover, Capstone Mechanical, Portsmouth, NH

“We have worked with SMS for close to 2 years. We have found that they are quick to resolve issues and pay in a timely manner.”

Anthony Tallerine, ACS Commercial Services, Houston, TX

“The SMS Assist system portal our team utilizes on the Web is simple to use. The simplification helps our dispatch team scan the page and see when we have notes, emails, updates and other information coming our way on calls we are running. This easy navigation from one page allows quick access to multiple calls on one screen. Less than three clicks and we are where we need to be to look at call information. That means less frustration and more efficiency. Issues or discrepancies can be resolved on calls much quicker working with the SMS Assist system that is simple to operate and navigate through.”

Carrie Bishop, Merit Services, Denton, TX

“The Web portal is easy to navigate, creating less time on the phones, quicker updates and less time waiting on quotes. We value SMS and look forward to continued work and growth with them in the future.”

Bill Twilley, Jani-Serv, Phoenix, AZ

“SMS’ technology helps to lower my costs by reducing the need for a large back-end accounting team as I can always count on my check being on time and accurate. I am able to maintain a lean and efficient company, focus on completing my services on time, and let SMS Assist handle the rest. SMS’ friendly team is available 24 hours a day and able to quickly answer any questions that I might have. Their affiliate portal program and mobile app add to the experience and give me more control over my business and crews than ever before!”