I would really like to thank you, John (and members of your staff whom I have not yet learned the names of) for all you did in helping us make this cake for our friend's wedding. They raved about it and even we were impressed as to how it turned out. We were confident in our ability to make a delicious cake but we had no idea how to make it look pretty. We owe a great deal of that success to all of you!

Let me tell you some of the highlights of our experience with you. From our first visit to your store when John went far out of his way, minutes before close, to help give us confidence we could make our own roses. Even going so far as to open up product and demonstrate what could be done. We were impressed by the extremely helpful YouTube videos, the email advice you gave and even the kind encouragement of your staff during our multiple visits and multiple phone calls! How helpful it was when we built our vision out of dummy cakes in the back of your store to see if we even had a good idea. All of it helped us put out something we were so proud of. We could NOT have done it without your help. It truly was the epitome of customer service.

In my day job I consult with car dealerships on how to be better at doing what you all excelled at and you can bet my experience with your business will come up over and over in my conversations.

In my gratitude I will not only be as frequent a customer as I can but would truly enjoy telling the story to all those who will listen. You've proven to me what kind of people you are and what kind of business you're running. What impresses me the most is you could have taken the approach of up selling your classes and not give me any help outside of them. A business in a similar situation would have taken that approach. However, you have shown you truly value a customer and you have earned my loyalty. I feel incredible value from every dollar I spend at your store.

Tools

Incredible, life-like detail down to the feathery needles of the evergreens. The curve sweeping branches will captivate you - The detail in this mold is extraordinary! This mold is so flexible, your figure will come out with every curve in shape. The mold is so realistic, and best of all, nothing sticks to it!! This mold is very soft and flexible and can easily go from as high as 450 degrees to the freezer without affecting the mold! This mold is a great bargain - you get TWO sizes of evergreens! Kathy's Tip: Be sure to make your gumpaste ahead of time (by adding Tylose Powder to your Fondant), wrap it up and let it sit for 20-30 minutes so it can firm up slightly. Then place it into the mold, and it will come out much more easily, without stretching. Letting it sit in the mold for just a minute will help it come out even easier. Start with a white (for snowy), forest green (for realistic), or midnight blue (for magical and mysterious) gumpaste. After unmolding, brush with Super Pearl and add a finishing sparkle by sprinking some disco dust on it. Your evergreens will look like they came straight from a snowy forest! Click on the video above to see it in action!

The detail in this mold is extraordinary! This mold is so flexible, your figure will come out with every curve in shape. The mold is so realistic, and best of all, nothing sticks to it!! This mold is very soft and flexible and can easily go from as high as 450 degrees to the freezer without affecting the mold!

The detail in this mold is extraordinary! This mold is so flexible, your palm trees will come out with every frond in shape. The mold is so realistic, and best of all, nothing sticks to it!! This mold is very soft and flexible and can easily go from as high as 450 degrees to the freezer without affecting the mold! Kathy's Tip: Be sure to make your gumpaste ahead of time (by adding Tylose Powder to your Fondant), wrap it up and let it sit for 20-30 minutes so it can firm up slightly. Then place it into the mold, and it will come out much more easily, without stretching. Letting it sit in the mold for just a minute will help it come out even easier. Looks especially nice painted with brown luster dust on the trunk, and holly green luster dust on the palm fronds!

This mold is very soft and flexible and can easily go from as high as 450 degrees to the freezer without affecting the mold. Kathy's Tip: Be sure to make your gumpaste ahead of time (by adding Tylose Powder to your Fondant), wrap it up and let it sit for 20-30 minutes so it can firm up slightly. Then place it into the mold, and it will come out much more easily, without stretching. To help the ends meet at the joints, cut the rope on the angle that exists where it twists, near the end.

The fastest, easiest, and newest way to add an edible filigree border to any cake. Create elegant edging with little effort using these molds with rolled fondant, chocolate paste, gumpaste and luster, pearl, or petal dusts. Kathy's Tip: Be sure to make your gumpaste ahead of time (by adding Tylose Powder to your Fondant), wrap it up and let it sit for 20-30 minutes so it can firm up slightly. Then place it into the mold, and it will come out much more easily, without stretching! This mold also looks great for the spines of antique books, or cut into panels as medallions!

One of Kathy's very favorite molds for side embellishment on a cake! The detail in this mold is extraordinary! This mold is so flexible, your medallions (or brooches!) will come out with every facet in shape. The mold is so realistic, and best of all, nothing sticks to it!! This mold is very soft and flexible and can easily go from as high as 450 degrees to the freezer without affecting the mold! Kathy's Tip: Be sure to make your gumpaste ahead of time (by adding Tylose Powder to your Fondant), wrap it up and let it sit for 20-30 minutes so it can firm up slightly. Then place it into the mold, and it will come out much more easily, without stretching. Letting it sit in the mold for just a minute will help it come out even easier. This dual mold looks beautiful painted with gold and jewel toned luster dusts!