Through its detailed case studies of 25 enterprises, including Hewlett-Packard, The Home Depot and Southwest Airlines, "Peak Performance" highlights the various sources of emotional energy unique to each organization and the discipline companies need to follow their chosen paths.

Table of Contents

Contents

Preface.............................................................ix
Acknowledgments...................................................xiii
PART I MAINTAINING THE CRITICAL BALANCE.............................1
1 The Power of Emotional Commitment.............................5
2 Introducing the Balanced Paths...............................21
PART II EXPLORING THE FIVE BALANCED PATHS..........................51
3 The Mission, Values, and Pride Path..........................55
4 The Process and Metrics Path.................................79
5 The Entrepreneurial Spirit Path.............................105
6 The Individual Achievement Path.............................127
7 The Recognition and Celebration Path........................153
PART III APPLYING THE LESSONS LEARNED.............................181
8 Generating and Aligning the Energy..........................185
9 Enforcing Disciplined Behavior..............................213
10 Choosing the Best Path(s) for You..........................235
Appendix...........................................................255
Notes..............................................................271
Index..............................................................275
About the Author...................................................283