‘I said to my friend, who was shopping with me, ‘did that really happen’?”

‘Heidi has only just learned to walk, so I use a harness for her as she is a bit unsteady on her feet.

‘I was carrying her and she started to lose the plot. I was trying to put the harness back on and Heidi was loud and vocal. I was trying to do my best to calm her down, and get her harness on so she didn’t crawl off.

‘I called customer services and someone did call me back. They apologised and said the member of staff’s behaviour was out of order. They said they would send a £20 voucher as an apology. I don’t think I will be going back to that store.

In a statement John Lewis said: ‘We are very sorry that Mrs Robinson was upset after visiting our shop. One of our managers spoke to her on Saturday to sincerely apologise and today our head of branch has written to Mrs Robinson to formally apologise again, and has also sent her flowers.