Designers Watch Guarantee

the efficient delivery of the products and quick responses to your quries.

all watches are brand new with paper works and series numbers.

2 years warranty for all the watches.

All images in our website are for promotional use only, please refer to the real item as it could be slightly different due to lighting condition or small alteration in design.

30 Days Money Back Guarantee

Your satisfaction is our topmost priority. Hence we want to assure you that if you are not happy with the purchase in any ways. Simply contact us, providing us with your name and order number, we will provide you with return instructions for refunds. Please make sure you send the watch back in new, unused condition, with original packaging and we will be happy to provide you with either a full refund of the purchase price or a store credit twoard an exchange (excluding shipping & handling charges).

Brand New & Authentic

All our products:

are brand new, authentic, in the original box with manuals.

have the original manufacturer's serial numbers intact.

have 2 years Designers Watch warranty.

Your Info is Safe & Secure

Your comfort, security and confidence are our utmost concern. All transactions are digitally encrypted using the latest technologies. We never share any of your information.

If you do not receive the order confirmation email 2~3 minutes after the order is placed, please make sure you check your junk mails before contacting us for support.

Shipping Info

General Shipping Information

Standard free 10~15 business day delivery apply to all orders. Tracking number will be provided by email with tracking instruction. Shipment photo can be provided by email requests.

Siganture on delivery is not provided with free delivery service. Tracking will indicated the shipment has been picked up and delivered. However signature of the recipient is not requried for this delivery. Hence the insurance is very limited for this service. We do keep photo evidence of all the shipments with your address and the tracking number. We are happy to provide it upon request.

Signature on delivery and full insurance is provided with all other shipment methods.

Shipping costs may vary. You can enter your address details in cart page (left corner), or upon checkout to see the exact charges.

Please make sure your address is up to date and correct. Up to 50 dollars redelivery fees apply if you fail to collect the parcel in time or the parcel is returned due to incorrect address.

If your country is not in the drop down country list provided. Please put Australia as default and enter your address in full (including country) in the remaining address bars. We will ship to the correct address.

Shipping Preparation

Shipping preparation includes, but not limited to, time setting, watch and package condition examinations, watch battery replacement, taking photographic evidence for high value items before shipments, dust removal, cleaning. We intend to make sure every timepiece that we ship out is in perfect condition. You may notice that the watch displays correct time and all the plastic films are still on upon first receipt. Our staffs actually set the time, checked the watch and applied the films before the shipment. That is how thorough we are! So that you will receive your perfect watch.

If watch batteries need replacement, it will take around 1~2 business days to get the battery changed, we do it if the watch stopped in our warehouse or by your email request.

Many people do not know that when the watch is manufactured, a new battery is put in. But the time elapsed between it was made and received is on average 3~6 months or more. Hence it happens sometimes the watch dies within the first 3 months of you receiving it. Sometimes even after a few weeks or days. Watch battery is not covered under warranty. If it happens, we cannot pay for you to get the battery replaced.

DHL express or Express AusPostNot shipped to Russia, Middle East Countries3~5 business daysstarts from 18AUDSignature on delivery. Fully insured

Shipping Insurance & Cover

We provide signature on delivery and insurance for selected deliveries. Please check the image to see the comparison.

In both cases:

if the parcel is lost during transit, ie the tracking does not show it is delivered at all. We will resend you the watch after 5~7 business days, just so Australia Post can complete their investigation and it does not show up after all.

if the tracking shows it is delivered, but you report to us saying that you have not receive it. We cannot resend you the watch if signature on delivery and insurance is not selected. Because it is compulsory to have the signature of the recipient for insurance to cover the lost of the claim. You can lodge a "dispute of delivery" with Australia Post or Couriersplease, they will resolve this for you.

Shipping to Australia, UK, USA, Canada, Europe Japan, Korea and the rest of the world

We currently have 5 different warehouses allocated in Amsterdam Netherlands, Huston Texas USA, Sydney Australia, Hongkong and Singapore. We will ship the watch from different locations based on customer orders and our stock availability. We cannot guarantee if the order will be sent from your country. But we will do everything to make sure that you are not charged for custom duties if we have to send it from other countries. Hover we are not liable for any custom duties or taxes if occurs. We will ensure that you receive the watch within the given time frame.

About us

About Us

Designers Watch is an internet based corporate entity with many branches in different regions of the world. Because we are an online business, we rely heavily on great 24/7 customer support, great product quality, fast delivery and high return customers. Hence our existence hindges on your satisfaction and your business, we will do anything and everything to make sure you are happy with your shopping experiences with us. You can see from our descriptions and policies that we are willing to go the extra miles to ensure your satisfaction, attantion to details, checking products quality, replacing watch battery, fast email replies, are just a few things we do on our day to day business.

We are highly transpare about the operation of our business, about the prices and delivery time frame and we are here to answer all your questions, in regards to the products and services we provide.

Most of our communications are automated and it requires you to provide a correct and valid email address and contact number. Please make sure you check your junk mail if you do not receive email from us in a timely fashion.

Where is your store

We do not have a store or showroom in Sydney. Since we do not have a showroom or store, we do not pay for the costs of maintaining one. Saving costs is one key reason that we can provide the prices we offered in our site. However, you do not have to worry if the watch will not fit your wrist. You are welcome to check those watches in your local store and you will be surprised to know that the watch you receive from us will be exactly the same as the one you checked.

Additionally, if you are not happy about the watch or you change your mind, you are covered by our 30 days money back guarantee policy*. Please check the tab for more details.

Why so cheap

We get this question asked a lot during our everyday operation. We are an international seller with extensive knowledge and network in Jewelry business. All the items are carefully examined and packed before shipments. We made sure we have the lowest costs and best service. We make profits by large turnovers rather than individual product margins.

Some suppliers do require upfront payments for us to get the discounted prices. Hence we may wait for you paypal payments to clear before sending shipment (3-5 business days). If you cannot wait, we will refund you immediately.

Warranty & Returns

Warranty Type

All our items are covered under two(2) years DesignerWatchComAu Store/Website/Company Warranty. All warranty claims are handled by us as the company.

Please contact us to confirm the issues prior to sending the watch back to us for warranty repair. We will try our best handling your warranty repair within 2 weeks. All watches sold in Australia are returned to our Sydney repair center. Other regions will be posted back to Hongkong for repair.

Warranty Covers

The two (2) years warranty period start from the original date of purchase. During this period, the watch movement, hands and dial are the only components covered under this warranty. A covered component will be repaired or the watch will be replaced free of repair charges, if it proves to be defective in material or workmanship under normal use.

In case of replacement, Designers Watch cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value and similar style will be provided. The warranty for the replacement watch ends two (2) years from the date the replacement watch is received.

Warranty Does Not Cover

Any defects in materials and workmanship of battery, case, crystal, strap or bracelet

Water damage caused by hot/warm water, steam, using in shower, chemical or temperature changed caused water seal broken

Water resistance

Designer branded watches normally have "30 M" or "50 M" water resistance. However it does not mean they can be used under 30 meters or 50 meters deep water. Please refer to "ISO 2281 water reistant watches standard" for detail conditions & standard definitions.

It is generally not recommended to use watches while swimming or showering. Temperature is the key factor that affects the water resistance. All the water tests are conducted in cold water or room temperature with a constant temperature. The fluctuations of temperature will cause the rubber seal to expand or shrink and subsequently impact the resistance. Based on our experience, those watches with chronographs and many buttons have much weaker water resistance. Chemicals in everyday liquids, sweats, perfumes, water from swimming pools, or shampoo also have negative effect on leather band and color toned bands. Those liquids can cause the band to deteriorate or discolor at a faster rate. Hence cares are needed when handling those items. With good care, our watches should last you a very long time.

Payment

Payments

Designers Watch accepts four payment types:

paypal payments with 5% surcharge

credit card payments with 2.4% surcharge

bank transfer with no additional fees

cash on delivery with additional fees charged back Australia Post

Paypal

Paypal charges us a very high surcharge and hold the payments until we provide the tracking to you, (we need to capture payments from paypal, update shipping tracking to you and to paypal, lots of extra work!) due to the category of the products we retail. Due to the prices we currently have and work involved, we need to charge a surcharge to cover our costs. All paypal payment will come with 5% increase in price. We are very sorry for this. But you can check around, most sellers offer paypal will charge a higher price due to the work involved and payments hold.

Additionally, for some products, our suppliers ask for payment upfront for us to receive the discount prices. Hence we can only ship the watch once the payment is cleared (15 business days after the payment is made, without uploading the tracking). You will be notified by us if it is the case. If you cannot wait, we will refund immediately.

Credit Card

All credit card payments will incur 2.4% surcharge. It is to cover our processing fees for merchant facility and the insurance for credit card fraud protection.

Bank Transfer

All bank transfer will not incur any surcharges. The bank details will be provided upon checkout and you will receive the details via emails as well. If you do not receive the emails, please check your junk mail before contacting us for support. Please make sure you reply to the order confirmation email with the details of your bank transfer transaction. Please put your last name and the last four digit of your order number as the transaction description, ie. 100004432, by Jess Annandale. Please enter "4432Annandale" as the reference. Normally once the payment is cleared, you will receive an invoice. If you do not receive the invoice by email 2 business days after you making the payment, please contact us.

Cash on Delivery

Cash on delivery will incur 10%~20% service fees via Australia Post. The fees is charged by Australia Post in addition to the postage as service fees. You will receive pick up slip when the parcel arrives. You can collect the parcel from Australia Post outlet. The payment will be made over the counter and the service fees will be calculated based on the locations of the sender and recipient. We will need 20% deposit paid to our bank if you choose to use the service in case that you decide not to collect the parcel so we can pay Australia Post to have it back. The remaining 80% will be paid upon pick up. The service fees will be based on the 80% you need to pay upon pickup. Please note this payment method is only available in Australia. Please note there is no internet tracking for COD, there will be a COD number which can be used as reference, but it will not work as tracking number. The delivery timeframe for COD is around 10~15 business days from Sydney to any regions outside NSW. 5~10 business days from Sydney to NSW.

Return Under Money Back Guarantee

No restocking fees will apply to return under 30 days money back guarantee. A full refund will be issued with no questions asked if you return the item in original condition within 30 days of your first receipt of the item.

Australia Domestic Tax (GST)

10% domestic tax (GST) is included in all prices. Oversea orders (countries other than Australia) will have 10% gst excluded from the prices.

International Shipping Duties/Tax

Designers Watch does NOT assess duties for an international orders, furthermore International orders are subject to applicable customs, and import duties and taxes, which are the sole responsibility of you the customer. Please contact your local customs office for details.

I ordered my watch from 24 March and today is 13 April but it is not arrive.
The website is designerswatch.com.au but all my watches are on the way from USA and no stock in Australia ???? Another watch i also ordered from end of march but it left Hongkong on 10 April, so i dont know why they put the information that free delivery in 10-15 days. Bad service, liar. Im trying to get back my money and im not happy with company system.

lost the parcel the first time sent replacement, took too long but the watch is good

i bought this watch on Jan 2017. they first sent me a tracking number from Auspost, shortly after the purchase.
RT335925251HK
when missing after waited for two weeks.
Then they have concluded the parcel is lost and they have sent another one to me. this time with DHL
9480662752
Only received the watch on u7th March. The watch is good. They called me today to see if i can leave a feedback.
Well, let me be very honest. It was not a very pleasant experience. I understand you guys lost 1 watch but i m sure you have insurance to cover the lost. but as a customer I just bought a watch on 6th Jan and received it on 7th March.
It is not good enough. Tks for sending me the second watch I wish you guys can send it earlier.
Anyways. I posted the photo of the watch as you requested. Hope you do a better job next time!

Hello, my package arrived today and I just wanted to say that im more than happy with the products and that they look even better IRL then on the screen .
I will tell my friends about your website. :-)
Thanks again.
//Anton
p.s. tks for helping avoid vat fees!

i bought this watch on Jan 2017. they first sent me a tracking number from Auspost, shortly after the purchase.

RT335925251HK

when missing after waited for two weeks.

Then they have concluded the parcel is lost and they have sent another one to me. this time with DHL

9480662752

Only received the watch on u7th March. The watch is good. They called me today to see if i can leave a feedback.

Well, let me be very honest. It was not a very pleasant experience. I understand you guys lost 1 watch but i m sure you have insurance to cover the lost. but as a customer I just bought a watch on 6th Jan and received it on 7th March.

It is not good enough. Tks for sending me the second watch I wish you guys can send it earlier.

Anyways. I posted the photo of the watch as you requested. Hope you do a better job next time! (Posted on 21/03/2017)

I spoke with DHL last week and did receive on Wednesday. Apparently when DHL picked up from Customs they transposed my house address. All is well and I love it. Thank you so very much. (Posted on 21/03/2017)