How to Solve Back Office Dysfunction

Much of the discussion of automating back-office functions has targeted the financial sector. McKinsey & Company wrote that many banks have transformed their customer-facing technologies to integrate solutions that reduce waste and inefficiency, but the back office remains almost wholly unchanged. Manual processes abound and create an environment that leads to inconsistency and a greater opportunity for errors. Staffing agencies face a similar challenge in making certain the capabilities and convenience afforded to their clients are extended to internal staff to create an environment that is fully integrated.

A lesson in lean operations
According to McKinsey, back-office automation can help financial institutions improve key performance indicators like productivity and customer service by more than 50 percent. Going further, some banks that have realized that as much as 85 percent of their operations could be partially automated, but organizations are taking the necessary steps to create a leaner environment that allows staff members to focus on their core duties and perform at a higher level.

While staffing agencies and financial services providers provide different products and functions for their clients, there are similar issues in the back office. Paperwork related to billing, invoicing, compliance and human resources management creates a complicated scenario that contributes to siloing of these organizations. To effectively keep track of each component and all of the data related to it, individual team members or departments are responsible for management – and rarely share it across the organization.

What are the biggest challenges?
One of the most difficult obstacles that staffing agencies must overcome to achieve an efficient, automated back office is the existing IT setup. TechRepublic explained that there are many similarities between the Industrial Revolution and the current situation in most back offices. Around the turn of the century, many manufacturing operations were performed manually, and mechanization of most processes allowed for a giant leap forward in efficiency.

Staffing agencies need a similar push forward in back-office functionality to eliminate redundancy and cut waste. TechRepublic asserted a single platform is the ideal that organizations should aim for because it can often be a challenge to integrate disparate systems and upgrades only add complexity. For instance, if a staffing agency uses one systems for processing payroll and another for billing and invoicing, issues often arise when trying to make these distinct types of software work together seamlessly.

The ideal setup
In effect, a Software-as-a-Service platform represents the solution with the most promise. In a staffing agency, the priority is ensuring clients are pleased with each candidate, but managing a variety of back office operations deserves nearly equal attention. For instance, the best staffing software is an end-to-end solution that aggregates all data into a single unified system. Organizations can track contractors as they are onboarded and complete the terms of their service. It should also allow for direct data export to monitor progress on the necessary forms for new hires and make placement a smooth process.

Staffing agencies should make use of back-office software that automates processes to create more efficient environments. In doing so, they can reduce manual errors and build stronger client relationships.

The Ultimate Guide to Building Your Dream Team

The idea of oursourcing recruitment and hiring might seem counterintuitive at first. In a recent survey of human resources executives, 44% say their biggest challenge with talent recruitment is that they cannot find the right candidates, and nearly the same number say the process is to lengthy. A successful recruitment agency or staffing firm already has best practices and strategies in place for working with the right candidates.

With an expert partner who understands your strategy and priorities, recruitment can be more effective, reducing cost per hire and increasing operational efficiencies.

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Mobile Recruiting 101

Mobile isn’t the way of the future: It’s the way right now. There are now more than mobile devices in the work than people. But more important than the number of devices out there is how people are using these tools. Mobile devices have transformed the way people interact in the digital world, allowing individuals to gain real-time insights that were never before possible and quickly connect with others across the world.

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The Right Technology is More Important than Ever

A successful recruitment agency or staffing firm already has best practices and strategies in place for working with the right candidates. However, as the global workforce evolves, organizations need tools that will allow them to adapt and maximize their efforts.

These shifts can contain challenges, but also opportunities. Professionals working with flexible, user-friendly technology can meet new demands faster than the competition.

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Executive Forum North America 2016

February 22-25, 2016Phoenix, Arizona

Executive Forum North America has been the premier executive staffing event for 25 years. Why? The conference gives leaders from staffing firms of all sizes an annual opportunity to gather and share successes, learn about the latest trends and technology, and get inspired to take their firms to the next level. We hope you can join us for this special silver anniversary celebration of where the industry has been, where it is now and where it is going.

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Recruitment Agency Expo 2016

February 3-4, 2016Olympia London

Now in it’s 5th successful year, the Recruitment Agency Expo is the leading exhibition and conference for senior decision makers working within recruitment agencies nationwide. With 28 free to attend seminars, 14 free training sessions, the Recruitment Agency Expo is set to be the most important event in your 2016 calendar.

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Free Staffing Software Evaluation Kit

We know it can be difficult to discern exactly what your organization needs from a staffing software without having some guidance. That is why we’ve put together a requirements document that uses a fictional staffing firm to address all the requirements you may need. Once you know these musthaves, you can decide on the best software option to make more placements and to achieve business growth goals.

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Brought to you by the American Staffing Association, Staffing World is the largest, most comprehensive convention and expo in the staffing, recruiting, and workforce solutions industry. Each year, thousands of industry executives, professionals, leaders, and innovators convene for this must-attend event. Explore the latest products and services your firm needs to sharpen its competitive edge. Shop leading industry suppliers for two-plus days. Test products, compare services, and make deals.

Join us for an afternoon of drinks, food, and networking at San Francisco’s award-winning wine bar and lounge. In addition to free food and wine, we will have a handful of flat screen TV’s streaming Dreamforce Live throughout the Press Club.