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Sorry to say we were in town for a family funeral. When possible we like to stay at Best western. I was looking for a hotel that was close to the Mortuary, Church and Cemetery.. This motel was right of the freeway and not more than 10min from our destinations. Even though we were right next to the freeway there...

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Helpful?

Thank Armando R

Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Armando,
I am very sorry for your loss. Thank you for taking the time to speak about your stay with us. it is satisfying to learn that we provided some comfort during these difficult times.
Sincerely,
Victor M. Carrera
General Manager

Unfortunately this hotel is right off the freeway and my room was on the third floor, facing the freeway. The freeway noise was non-stop both day and night. I remedied this by putting music on, and earbuds in. Upon entering the room, there was a faint "stale" odor that was difficult to air out. The room was comfortable overall. Plenty...

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Helpful?

Thank Dancinkwn

Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest,
Thank you for your comments. we apologize for the noise generated by the highway. Our rooms on the opposite side of the building are much quieter. Please feel free to let us know that you would like a quiet room and Im sure our staff will take care of you. We are glad that you enjoyed your room...

The check in process was very easy and accommodating. It was nice to see someone really helpful not last time we check in. The appearance of the Hotel was nice. The only issue we have is there is not much breakfast. But overall everything was good. Thank you to Sheryl she provide us a good service.

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Helpful?

Thank Sharon C

Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest,
Thank you very much for your comments. We want to make sure every guest that comes through our doors receives excellent service. We are glad Cheryl was able to achieve that.
We hope that you visit us one more time when you are back in town.
Regards,
Victor M.Carrera
General Manager

Stayed one night for a family visit , we were facing the fwy. on the upper level which wasn't the problem . We had noise from people talking all night out side our door I don't think anyone slept ,smoking and loud .
We had requested a micro wave which was not in our room .And at 11pm I was...

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Helpful?

Thank glory2013

Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest,
We apologize for not meeting your expectations. We work very hard to make sure that our guest feel welcome from the moment they step into our doors. We missed having your room complete and we apologize for that. We hope you give us another chance to demonstrate that we can exceed your expectations.
Sincerely,
Victor M. Carrera
General...

Good breakfast but little more crowded around 9 am. Stay was good and we had excellent comfort. Room was spacious clean and nice décor. We loved the breakfast area and got the grab and go brown bag, that was a good perk.

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Helpful?

Thank Jaweed S

Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest,
We appreciate your comments. Everyone here thanks you. We are happy that you enjoyed breakfast and that we met your expectations. We hope you come visit us again. I am sure our staff will be delighted to provide you with excellent service one more time.
Sincerely,
Victor M. Carrera
General Manager

it was a good value and quiet i would stay there again people were nice and helpful. will reccomend to otheres that are looking for a good deal i did not eat breakfast but it is inclluded if you would like

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Thank Walter C

Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

We appreciate your comments. We are happy to have successfully hosted you. We hope you visit us again soon.
Sincerely,
Victor M. Carrera
General Manager

This hotel was further out of the way from San Diego, but we got for the lower price. The hotel rates closer to San Diego are insane.
I think this hotel is one of the better locations out this way. It is off the highway, but quiet. The staff are friendly.
The breakfast is included, and it is pretty good:...

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1Thank Sam837250

Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest,
Thank you for staying with us. We apologize for the smoking room. I am glad you enjoyed the complimentary breakfast. The elevators are located in the middle of the building. Ill reiterate with the staff about informing were the elevators are to our guest.
We hope you visit us again soon.
Sincerely.
Victor M. Carrera
General Manager

This is my 3rd visit to this hotel. Relatives from San Antonio, TX visit my cousin who lives in Chula Vista every other year. This is a great location that I stay while visiting everyone. The first couple times no complaints.
The day my husband and I checked in we went to our room and right when we open the...

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Helpful?

Thank bobvickie98

Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest,
Thank you for choosing to stay at Best Western Plus Otay Valley one more time. I am glad we could correct the issues that you experienced. I appreciate the feed back as I will share this with the rest of the staff.
I apologize for the errors in your room. I hope you will visit us again so...

Just an average overpriced hotel but closest to Sleep Train Amphitheatre. Warning: This is a smoking facility so be sure you ask for a non-smoking room!
Check to see if there is a concert when you are coming for easier check in. Comfy bed but not a place you want to hang out at for several days for a vacation.

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Helpful?

Thank Dave C

Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Dave,
We appreciate your comments. Only 10% of our property is smoking. We have 118 rooms available, but during concerts there is a lot of demand for rooms. Our non smoking rooms are great and very clean. I am happy to learn that you enjoyed the bed.
We hope you give us another chance and come visit us again....

This "Plus" BW location is definitely not at a Plus level - more like a Minus! The basic structure of the hotel - outside balcony room access - reduces privacy and security to questionable levels (note: all regular BW locations at which I've stayed have interior hall room access)! And the street access is from a next door gas station...

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Helpful?

Thank Pete K

Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Pete,
We apologize for the experience you had at our Hotel. I realize there is not much we can do about the structure and our location. I have to say many of our guest enjoy the exterior access, specially when the San Diego weather is at its best. Moreover, I understand your concerns and appreciate your comments about our...

Offering an ideal location for business and leisure travel right off the 805 freeway, Best Western Plus Otay Valley is conveniently located close to Otay Mesa business park and is only 5 min from Tijuana Mexico.Best Western is also the closest hotel to the new Aquatica park by seaworld and the Sleeptrain amphitheater....more less

Additional Information about BEST WESTERN Plus Otay Valley Hotel

Address: 4450 Main St, Chula Vista, CA 91911-6508

Region:United States > California > Chula Vista

Price Range:
£55 - £103 (Based on Average Rates for a Standard Room)

Hotel Class:2.5 star — BEST WESTERN Plus Otay Valley Hotel 2.5*

Number of rooms: 118

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Also Known As:

Holiday Inn Chula Vista

Chula Vista Holiday Inn

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