A normal day at work is when we strive for customer satisfaction on every customer we assist. Meeting your KPI's and keeping our clients happy is our main concern. Hardest part of the job is being consistent with all the changes and updates our clients gives us. But the most enjoyable comes from these changes. Diversity is a challenge and always fun.

Managers were amazing and always uplifting, engaging, and helping with anything you needed help with.Very relaxing atmosphere.Great hours and great pay.Any mistakes were met with positive reinforcement to ensure a better performance.

I would not recommend working here. The mangers are selfish and they do not help. The upper management makes it impossible to earn money from sells. Nobody will address your concerns. UNSAFE working environment

The entire management and training team were very helpful, very professional and willing and able to answer any questions and assist in any platform needed. Overall it was a great learning experience that helped me to grow in the field.

Convergys is a good company to work for temporarily. You have to be liked to move up and there really isnt much room to advance. The environment isnt really professional. Ive experienced a few fights in the facility.

Easy job just a lot of ghetto people work there no paid sick time off you ethier call out and get a point or use your PTO which really sucks lots of the customer who called were racist (CABELAS CLUB MEMBERS) so you definelty have to be able to handle this job

what a lot of people don't realize when the apply at this location is that the projects offered here are sales based, I was hired for wyndham side and overall it has been a great experience so far, the only issue is that the office is shared with at&t and that means we have to follow a lot of their strict policies. Breaks are short but for the call volume we have on average its not a problem. the location only does inbound calls, and the break room is equip with a canteen market.

Pros

Flexible hours, Good pay, Canteen Market

Cons

Solicits are required on all calls, we constantly have system issues, and customers dont understand what a "reservations department" is

the company sounds amazing but very unorganized. started later then expected underpaid than the actual jobs at the business you work for. I guess that's what makes it third party. management is very unprofessional never verify things or follow up. transfers are very hard to do. felt like I had no assistances and no one wanted to help because it wasn't their job on the line.

The job is fine, the workload is fine. Hours of operation for the project I am on are not flexible. I enjoy the Managers quite a lot, but the pay is low and the benefits are quite expensive. My career is not likely to advance at this company for permanent work.

Convergys is a great place to work at, it is a call center. There was definitely room for advancement within the company. I would say that management while I was there was not the best but I have heard that there have been some changes made recently.