You can confirm a delivery in the "Alerts" section of the Mercury Cloud dashboard.

In Alerts, click Today's Unconfirmed Deliveries.

Navigate to the message whose delivery you want to confirm.

Click the arrow to open the message details window.

At the bottom of the message details, click Confirm Delivery. After you click Confirm Delivery, the message's status is updated to "Delivered."

Note: When confirming a single delivery, you can provide detailed information for the delivery, including the actual date and time of delivery, and the driver of the delivery. You can provide these details by clicking Send Related Message in the message details and choosing Delivery Confirmation from the dropdown.

To confirm multiple unconfirmed deliveries:

In Alerts, click Today's Unconfirmed Deliveries.

Click Select All or manually select the deliveries you want to confirm.

Click Confirm Delivery. After you click Confirm Delivery, the message's status is updated to "Delivered."

Note: The delivery confirmation date and time for all deliveries you confirm will be the date and time that you click Confirm Delivery.

Delivery Date Changes
If you are the filling florist and you receive an incoming order that you
cannot deliver on the requested date, you need to decide whether you are
going to reject it or send an "Ask" message to the sending florist to see
if you can deliver the order on a different date. Keep in mind that if the
filling florist sends an "Ask" message and you have not yet received an
answer in a timely manner, the
FTD Delayed Response Policy rules still apply. If the sending florist
does not agree to the delivery date change, they must send an "Answer" or
cancel the order.

If you are the sending florist and you want to
change the delivery date (for example, if the customer has requested a new
date), you need to send the filling florist an "Ask" message requesting the
date change. If the filling florist can change the date, they will send you
an "Answer" message agreeing to the change. If they cannot, the sending
florist should cancel the order.

In addition to including the
delivery date change request in the body of the Mercury message, the
delivery date MUST also be changed in the delivery date
form field.