I'm always amazed when people think a customer rep knows anything at all. They are the least paid and the least knowledgeable. All in this forum know more than her. When she says it is a safety issue, she is of course misinformed (or told to tell a lie).

That's why I called her out. Not obviously of course, that'd be rude, but I definitely showed it in my tone of voice that she was BSing that answer. I may call back and demand immediately to be connected to a supervisor or upper tech.