Tag: customer

A2Billing includes a customer portal, where the customer can log in and see their call reports, check call destination charges, see their balance, etc … By default there will be a lot of menus for the customer in the customer portal like this –

By default on the SysAdminMan A2Billing template the customer signup page is disabled. This is because anyone using A2Billing to provide call services to the general public should consider very carefully any fraud implications. Call providers are definite targets for fraudsters and any customer should be closely vetted to ensure they are legitimate. There are many stolen credit cards and PayPal accounts in circulation. You should absolutely not allow automatic signup/activation. So, with that said, how do you turn on the customer signup page? In A2Billing go to SYSTEM SETTINGS / Global List / signup and set ‘enable_signup’ to ‘yes’…

Please note that if using Asterisk 1.6 or later the pipe (|) symbols below need changing to commas (,) There are several reasons you may want to integrate FreePBX and A2Billing. Whether you’re just using FreePBX to setup trunks for your a2billing calling card system or you use FreePBX and want to route the outbound calls via a2billing to do least cost routing. There are 2 things you need to do to integrate the two. The first is to add the following to extensions_custom.conf

So we’ve created a trunk to make calls through here, we’ve created a ratecard and call plan here and we’ve created an access phone number here so we’re finally ready to create a customer! Creating a calling card customer Click on CUSTOMERS on the left hand menu Click Create Customers We get a big list of options but the only things we need to set are – BALANCE – set the inital balance for the customer CALL PLAN – ensure the call plan is set to the one we created here LASTNAME & FIRSTNAME – not required but definitely useful!…

Setting up an IVR (or auto attendant, digital receptionist) is great idea for small businesses. You can have a single external number for your customers to call but then direct the call to the right department via a simple menu. First we need some extensions to put the calls through to, then we need to record the menu the caller will hear and finally setup the actual IVR. Configuring the extensions Follow the instructions in part 2 to create the extensions that you need. I have created extensions for Sales, Support and Billing