Actually I called them 1st, they ordered the steps @ 2 weeks , then when the came in I removed the damaged steps brought them to the dealer made the swap & installed them myself. Figure about an hour total. Helps to have a hyd jack to balance them on.

UPDATE. Just spoke to the factory. They were extremely nice. Said this is happening a lot. They are replacing with the Quick Step. Problem is they have none and are on back order. They are making some calls for me. I will keep my fingers crossed. Thank you all for the help.

UPDATE. Just spoke to the factory. They were extremely nice. Said this is happening a lot. They are replacing with the Quick Step. Problem is they have none and are on back order. They are making some calls for me. I will keep my fingers crossed. Thank you all for the help.

We have the xl 377 2014, it goes back to the shop, again after July 4 th, is ths another thing we should have done at that time?

We have a 2014. Not sure how far the defect goes back. It is not a recall from Lippert. To my knowledge they are only replacing the steps if they fail. I like the Quick Step better, that is what I had on my Winnebego. So at least that is good.