Do I have a leg to stand on!!??

Found 1st Jan 2010Found 1st Jan 2010

In August I bought two rolls of wallpaper for £110 for my sons playroom. However, I then realised I was pregnant and so didn't put it up in case I was expecting a girl this time. Just found out I am having a boy so came to put it up today only to find it is not what I ordered! I have been sent the moral not wallpaper which is also £10 cheaper. They are exacly the same pattern so I did not recognise when I checked the roll. Will they exchange when it has been such a long time since I ordered? The moral does not fit on my wall as the panel sizes are too big. aghh

It is all down to the shops returns policy and how nice their manager is feeling.

1st Jan 2010

£110 for playroom wallpaper?? Lol, i'll stick with my Laura Ashley and spend the cash on things that dont get covered in crayons, chalk, and snot lol

1st Jan 2010

Ask them?

Original Poster1st Jan 2010

it is too late to ring them, and i can't deal with stress overnight

1st Jan 2010

dcx_badass

Depends on the company (which you didn't bother to tell us). Ring them … Depends on the company (which you didn't bother to tell us). Ring them and ask.

The link says who the company are.

1st Jan 2010

wtf £110 for 2 rolls of wallpaper oO is that a typo ? It would have been cheaper to paper it in £10 notes !

1st Jan 2010

Wondering why i gave this site a break to be fair, some of the stuff is mind blowing.

1st Jan 2010

Whats a moral? .....

Supermod
1st Jan 2010

You knew the link so you could have searched for it yourself. Such questions can always be answered in the company "Terms & Conditions".

Anyway, it says:

Satisfaction Guarantee and ReturnsAs all of our Products are printed and made-to-order refunds or exchanges cannot be given by Wallpaperspace for Products ordered and delivered; therefore it is imperative that you ensure that your order is correct. In the event of a fault please return the Product to us with the labels and/or order confirmations. Please do note that you should check all wallpapers for faults before and during hanging. You should only hang 3 drops before reporting a fault, please contact us immediately if a fault is found so that we can send out replacements if necessary. You should hang our wallpaper Product according to the recommendations printed on the reverse of label. If You wish to return Products, please send an e-mail to Wallpaperspace Customer Service before doing so to: enquiries@wallpaperspace.co.uk

yes i know i'm stupid for paying £110!! It took me over one year to pursuade hubby. He is going to kill me I did read that but still unsure if they will let me exchange it

Supermod
1st Jan 2010

beet0611

yes i know i'm stupid for paying £110!! It took me over one year to … yes i know i'm stupid for paying £110!! It took me over one year to pursuade hubby. He is going to kill me I did read that but still unsure if they will let me exchange it

How can you possibly be unsure? It says that they will not take it back as you are responsible for ensuring it is correct. They will only take it back if there is a fault. There is not a fault.

Edited by: "magicjay1986" 1st Jan 2010

1st Jan 2010

Lulu'sMammy

Whats a moral? .....

I was wondering that too!

Supermod
1st Jan 2010

galareho

I was wondering that too!

At a guess, I think they meant "mural".

Original Poster1st Jan 2010

oh right mural sorry! Yes but they sent me the wrong wallpaper!! Which is cheaper than the one I paid for, surely I must have something to go on!?

Banned
1st Jan 2010

beet0611

it is too late to ring them, and i can't deal with stress overnight

if you think that having the wrong wallpaper is stressful, wait until you're giving birth

1st Jan 2010

magicjay1986

How can you possibly be unsure? It says that they will not take it back … How can you possibly be unsure? It says that they will not take it back as you are responsible for ensuring it is correct. They will only take it back if their is a fault. There is not a fault. You just made a mistake.

They're at fault for delivering the wrong product?

1st Jan 2010

Zer0Cool

if you think that having the wrong wallpaper is stressful, wait until … if you think that having the wrong wallpaper is stressful, wait until you're giving birth

Or wait until the ankle biter can walk!!

Supermod
1st Jan 2010

beet0611

oh right mural sorry! Yes but they sent me the wrong wallpaper!! Which is … oh right mural sorry! Yes but they sent me the wrong wallpaper!! Which is cheaper than the one I paid for, surely I must have something to go on!?

Do you think it is VERY clear that they sent you the wrong paper? Email them and try. They may say you ought to have checked. Do they stock what you want?

Original Poster1st Jan 2010

sorry but i am one of them annoying mothers who just pop them out no problem at all! I feel harldly any pain at all and don't even have gas and air! I have had tooth aches a million times more painful!

Edited by: "beet0611" 1st Jan 2010

Original Poster1st Jan 2010

Yep they stock what I want, looks like I will have to wait for the morning! thanks all x

1st Jan 2010

Lulu'sMammy

Or wait until the ankle biter can walk!!

or they get a boyfriend/girlfriend............kids eh ! I knew we should have got a puppy !

Supermod
1st Jan 2010

beet0611

Yep they stock what I want, looks like I will have to wait for the … Yep they stock what I want, looks like I will have to wait for the morning! thanks all x

Sorry, I initially misread your OP. I thought you had ordered the wrong roll and then didnt realise until you came to open it.

Definitely telephone them and if they say no I would definitely follow this up with a letter. Keep us updated if you don't mind.

Original Poster1st Jan 2010

no probs

1st Jan 2010

Lulu'sMammy

Whats a moral? .....

Amoral is spending £110 on 2 rolls of wallpaper for a kids room and the moral is don't leave it 5 months before realising the product you have is not the product you ordered?

1st Jan 2010

jelli89

Amoral is spending £110 on 2 rolls of wallpaper for a kids room and the … Amoral is spending £110 on 2 rolls of wallpaper for a kids room and the moral is don't leave it 5 months before realising the product you have is not the product you ordered?

good stuff

1st Jan 2010

I assume that after a period of time you are deemed to have accepted the product.

1st Jan 2010

If you have kept an item for several weeks without properly checking it out and then discover a problem or fault, you may have difficulty in returning it and getting a refund because you would have had what is called ‘reasonable’ time to use the goods. There is no legal definition of what a ‘reasonable’ time is.

If you have kept an item for several weeks without properly checking it … If you have kept an item for several weeks without properly checking it out and then discover a problem or fault, you may have difficulty in returning it and getting a refund because you would have had what is called ‘reasonable’ time to use the goods. There is no legal definition of what a ‘reasonable’ time is.[url=http://www.adviceguide.org.uk/index/your_world/consumer_affairs/faq_index_consumer_affairs/faq_consumer_affairs_refunds_for_returned_goods.htm]http://www.adviceguide.org.uk/index/your_world/consumer_affairs/faq_index_consumer_affairs/faq_consumer_affairs_refunds_for_returned_goods.htm[/url]

The OP could argue that it was for a new born bedroom which she was not yet decorating. How "reasonable" this is is anyones guess.

2nd Jan 2010

beet0611

oh right mural sorry! Yes but they sent me the wrong wallpaper!! Which is … oh right mural sorry! Yes but they sent me the wrong wallpaper!! Which is cheaper than the one I paid for, surely I must have something to go on!?

You mean you need instructions on finding your toilet too? Next you will be asking for someone to wipe it too.