FAQ for Original Xiaomi Huami AMAZFIT Smartwatch

Why the pedometer does not count steps when I have already started walking

To reduce errors, smart watch usually sets an initial value of 10, it will count steps when we walk more than 10 steps. The APP will show the real walking steps and start counting from step 10.

What functions can be used when Bluetooth is off

Usually pedometer, sleep monitor, alarm and heart rate monitor still can be used without connecting to Bluetooth. Calling reminder, remote camera, find phone need Bluetooth connection.

What application is used when connecting to a smart phone

The app is designed by the supplier. You can scan the QR code on the package or manual to download it when you get the item.

Can other watch interfaces be downloaded on the smart watch

Other watch interfaces or themes cannot be downloaded, it only supports its own interfaces. Long press the watch's screen to switch interface.

What can I do if Bluetooth cannot connect

1. Make sure your phone Bluetooth and operative system are within the range that the smart watch supports.
2. Check the phone Bluetooth connection recording, clear it if there are too many recordings, then reconnect it;
3. Check whether the smart watch has enough battery, put it as close as possible to the phone, less than 10 meters.

What type of battery is normally used in smart watches? Is it rechargeable or not

The smart watch comes with built-in lithium ion battery which is rechargeable.

Why my new device cannot boot or start up properly

Please charge your new device for at least 10 minutes or more before first usage; this ensures normal device boot and optimal operation. For devices with removable batteries, ensure they are properly installed before charging.

How to switch languages? Can some other language package be downloaded

You can switch the language in the “settings”, other language packs cannot be downloaded because it only supports the configured languages.

Can this item be shipped to my country

We can deliver orders to most countries. For a detailed explanation about each shipping method, destination and approximate delivery time, please check our website: http://www.gearbest.com/about/shipping-methods.html

Customer Questions & Answers

All (12)

Product information (12)

Stock status (0)

Payment (0)

About shipping (0)

Others (0)

Q

Can it display Wechat message (微信消息) in Chinese (中文)?

By Xuan Aug-14/2017 06:08:14

A

Hello Xuan,

Yes, it can display Wechat message in Chinese.

Thank you for your inquiry.

Q

Is it possible to switch the language to english?

By Helmut Aug-12/2017 12:08:53

A

Hello Helmut, Thanks for your inquiry.

The language is unable to be switched to English.

Q

does the device display the following functions with out be connected to smartphone ?
1. hart rate
2. distance based on build in GPS
thank you
Gil

By gil Aug-04/2017 05:08:52

A

Hello gil,

The device can display heart rate without be connected to smartphone but can not display distance based on build in GPS without be connected to smartphone.

Thank you for your inquiry.

Q

Can I change menu of this clock to English or it support only Chinese? Can it displays Russian symbols in messages? Thank you

By Paul70 Aug-02/2017 08:08:39

A

Hello Paul70,

The menu of this clock can not be set to English.

It can not display Russian symbols.

Thank you for your inquiry.

Q

What is the difference between the International version and the Chinese version?

By Simone Aug-02/2017 06:08:32

A

Hello Simone,

Chinese version comes with a Chinese manual. International version comes with an English manual.

Thank you for your inquiry.

Q

Can I change menu in English?
Does it support only Chinese?

By Kyle Aug-01/2017 02:08:59

A

Hello Kyle, Thanks for your inquiry.

You are unable to change menu in English.

Q

WHITE?

By Luciano Linde Jul-31/2017 06:07:13

A

Hello Luciano, Thansk for your inquiry.

Sorry, we do not have the item in white for sale yet.

Q

How deep I could swim in water with this smarwatch?

By Premo Jul-28/2017 04:07:06

A

Hello Premo, This item waterproof level is IP68 .

Q

This product in Chinese version when English version will release for this product.

Pros:Amazing new smart watch from Xiaomi. Lovely design. Lots of main screens. BT 4 , weather conditions, heart reat monitor. Now only i CN language so wating for EnCons:Amazing new smart watch from Xiaomi. Lovely design. Lots of main screens. BT 4 , weather conditions, heart reat monitor. Now only i CN language so wating for En

Aug 11,2017

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Overall Rating

Cesare Catitti

Amazfit bip

Pros:very lightrubber wristband confortable and easy to changesuper displayCons:chinese version

Aug 09,2017

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Lilian Silva

Amazing watch

Pros:First things first I purchased the Chinese version since the english is not available. The menu and functions works perfectly and honestly you don\'t even need to know the language to use it since it\'s pretty intuitive. The screen shows notification from any app you have on your phone and you can scroll down through then from the main screen. Scrolling up brings the Do Not Disturb option, if on no notifications will appear. You can also receive phone calls and choose to answer or hang up, the call will be answered on your phone. On the home screen you have a summary of your activities. Just hang in that screen and it will measure your heart rate. The watch also comes with relevant sports tracking like walk, running, bicycle and running on treadmill and its very precise. There\'s also a stopwatch, chronometer and compass. The watch pairs with Mi Fit app and it\'s awesome especially to those who had a Mi Band before. The band is super comfortable and is interchangeable.Cons:Screen scratches super easily. You have to be extra careful with it and get a screen protector. The band although comfortable is not very stylish.

Aug 15,2017

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Giacomo

Sport smartwatch

Pros:very light, very good visibility under the sunCons:only chinese language

Pros:I was so happy of my MiBand 2 (bought here too) but after one year need something more... so my monkey come and bought chinese versione (only one at moment) of Amazfit Bip or Youth... exited when courier come to my door today... and im so happy of bought... light simple to configure with MiFit apk...all work like charme...Cons:chinese? but is simple to understand with icons

Pros:First things first I purchased the Chinese version since the english is not available. The menu and functions works perfectly and honestly you don\'t even need to know the language to use it since it\'s pretty intuitive. The screen shows notification from any app you have on your phone and you can scroll down through then from the main screen. Scrolling up brings the Do Not Disturb option, if on no notifications will appear. You can also receive phone calls and choose to answer or hang up, the call will be answered on your phone. On the home screen you have a summary of your activities. Just hang in that screen and it will measure your heart rate. The watch also comes with relevant sports tracking like walk, running, bicycle and running on treadmill and its very precise. There\'s also a stopwatch, chronometer and compass. The watch pairs with Mi Fit app and it\'s awesome especially to those who had a Mi Band before. The band is super comfortable and is interchangeable.

Cons:Screen scratches super easily. You have to be extra careful with it and get a screen protector. The band although comfortable is not very stylish.

Aug 15,2017

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Cristian

I love it a lot

Pros:I was so happy of my MiBand 2 (bought here too) but after one year need something more... so my monkey come and bought chinese versione (only one at moment) of Amazfit Bip or Youth... exited when courier come to my door today... and im so happy of bought... light simple to configure with MiFit apk...all work like charme...

Cons:chinese? but is simple to understand with icons

Aug 11,2017

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Rafał

Xiaomi Amazfit

Pros:Amazing new smart watch from Xiaomi. Lovely design. Lots of main screens. BT 4 , weather conditions, heart reat monitor. Now only i CN language so wating for En

Cons:Amazing new smart watch from Xiaomi. Lovely design. Lots of main screens. BT 4 , weather conditions, heart reat monitor. Now only i CN language so wating for En

Pros:I was so happy of my MiBand 2 (bought here too) but after one year need something more... so my monkey come and bought chinese versione (only one at moment) of Amazfit Bip or Youth... exited when courier come to my door today... and im so happy of bought... light simple to configure with MiFit apk...all work like charme...

Cons:chinese? but is simple to understand with icons

Aug 11,2017

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Shipping & Payment

Shipping

There are two key factors which will affect the time you receive your items.

1

Item processing time

After confirming your payment, we usually ship products out within 24 business hours. However, sometimes due to large transaction volumes or other order issues, we may require up to 3 working days to process orders. You will receive a notification email as soon as your product(s) have been dispatched.

2

Shipping methods

China Warehouse:

Shipping Type

Country or Region

Arrive within 1-7 Days

Arrive within 8-15 Days

Arrive within 16-30 Days

Arrive within 31-45 Days

Average Time (Days)

Unregistered Air Mail or Registered Air Mail

United States

0%

20.8%

60.9%

5.13%

19.2

Spain, United Kingdom, Italy, Germany, France & Portugal

1.62%

41.09%

43.26%

5.71%

19.9

Netherlands, Greece, Poland

5.59%

44.44%

35.84%

13.00%

18.76

Russia

0%

11.20%

68.50%

15.80%

24.6

Japan, Korea

0%

21.30%

68.80%

9.66%

15.95

Brazil

0%

0.00%

17.96%

54.14%

38.6

Thailand, Singapore & Malaysia

0%

15.50%

45.75%

21.36%

19.03

Other countries

0.73%

40.41%

49.93%

8.92%

20.28

Priority Line

United States

49.90%

46.30%

0.93%

0.06%

8.3

Spain, United Kingdom, Italy, Germany, France & Portugal

5.55%

74%

19%

0.38%

10.8

Russia

0%

0.75%

88.30%

9.05%

20.04

Australia

7.67%

86.60%

5.68%

0%

11

Korea

77.01%

21.40%

1%

0%

5.6

Japan

95.80%

2.09%

0%

0%

5.4

Thailand, Singapore & Malaysia

58.96%

41.04%

0%

0%

8

Other countries

40.75%

49.96%

5.13%

0%

10

Expedited Shipping

ALL countries(EMS)

39.85%

50.09%

8.96%

0%

9

ALL countries(DHL)

90.15%

9.84%

0%

0%

4.48

EU Warehouse: Typically 3-5 days to the UK, 3-7 days to other European countries.

USA Warehouse:Generally, 3-7 days to a USA address.

ES Warehouse:Generally, 2-5 days to the Spain, 3-7 days to the Portugal.

Shipping from warehouse nearest to shipping address is faster. Additional charges may apply.

Payment

Paypal

Wire transfer

For orders which exceed $1,500,please contact us at support@gearbest.com.Note: please email us the order number,the amount transferred along with currency type,and the exact date of the wire transfer.

3

Western Union

Please contact us at support@gearbest.com for details.Note: please email us the following information after you have paid via Westem Union: · Control Number(10 digits)· The exact amount sent along with the currency· Name of sender.· Address of sender

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