Salesforce jumps into healthcare with a tailored cloud platform

Katherine Noyes |
Sept. 3, 2015

It's all about managing patient relationships, the company says.

Customizable metrics and dashboards help providers stay focused on what's important, and providers can search and sort data on the fly. A timeline view reveals a patient’s progression, while a Patient Caregiver Map highlights household members as well as all providers and specialists involved in a patient’s care.

"You can see who inside the hospital has been working with this patient, and you can also bring in people from the outside, such as a spouse or daughter, for collaboration," Newman explained.

The software automatically alerts caregivers to time-sensitive issues such as missed appointments. It also taps Salesforce's Chatter social networking tool for conversation and collaboration.

Development partners include Philips, Accenture, Deloitte, PwC and GE Healthcare.

Salesforce Health Cloud helps healthcare providers adhere to compliance standards such as HIPAA using Salesforce Shield, a set of built-in Salesforce1 Platform services that includes Field Audit Trail, Platform Encryption, Data Archive and Event Monitoring. The software is slated for general availability in February 2016. Pricing will be announced at that time.