Who’s Eligible?

People who have a disability that prevents them from using MBTA buses, subways, or trolleys all or some of the time are eligible for The RIDE.

Keep in mind, your eligibility for The RIDE doesn't depend on the nature of your disability—it has to do with whether or not you can use public transit.

If you’ve had a medical emergency, your licensed healthcare provider can request 30 days of The RIDE for you that starts immediately. To continue to use The RIDE after the first 30 days, you need to apply.

After your interview

3. Get a decision.

Most applicants hear back in 2 to 3 business days. If your application needs follow-up, it may take longer.

You should receive written notification of The RIDE’s decision based on your completed application process within 21 days.

If your eligibility determination is not made within 21 days of completing the application process, you will be able to use THE RIDE until a determination is made. You can contact the Eligibility Center with any questions.

If you disagree with the decision you receive, you can appeal. Instructions on how to appeal are included in your decision letter.

After You're Approved

You will also receive a certification of paratransit eligibility from the Americans with Disabilities Act (ADA) after you’re approved. You can use it to take paratransit services when you travel outside the Boston area.

RIDE customers have to recertify their ADA status occasionally. You’ll get a reminder in the mail before your eligibility is set to expire.