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I spent an hour trying to get an o2 phone from the shop today but according to then - they don't decide its the credit rating company - yet the credit rating company claims that the phone credit lender (who is so reluctant to lend me 25 quid worth of credit for one month) is supposed to give a reason.

O2 staff are very unhelpful in this - they can't over-ride anything even if the problem could be easily fixed.

It reminds me of the the natwest advert 'my wifes phone company has put procedures in place to ensure that I can never ever get a phone without first getting a credit card and spending recklessly'

what is it with business these days - everything has to be reduced to a simple form that is ticked and then TheComputer does stuff and the real human beings are unable to help becauae they are are entirely powerless.

Maybe the economy would be better if all these companies worried more about their customers and less about ensuring their directors are rolling in more money than they can ever spend.