Nigel Jones from Content Design London shares his story about talking to prisoners. It’s pretty gripping:

I never ask, nor know, why they’ve been sent down – I’m not there for that – but as a content designer passionate about delivering clear messages there’s a problem I’m seeing time and time again.People don’t know what’s going on, or what’s happening to them.

It’s not just bricks and mortar stores that are finding it difficult. CEO of Evans Cycles rides off after just 17 months in the role. I doubt Evans is the only retailer encountering challenging times. I’ve noticed Wiggle has started to make more improvements online and now has a TV advert after years of not needing to. Sigma Sports feels like they’re doing the right things though.