If the entity administrator who sends the access request is also the administrator of the entity that the user wants to access, the access request will be automatically accepted. In such cases, you do not need to perform this step. For example, a user of the Europe entity wants to access the UK entity. An administrator of the Europe entity sends a user access request to the UK entity. If this administrator is also given access to the UK entity and assigned as the UK entity administrator, the access request is automatically accepted in the UK entity.

Send a User Access Request

You must send the user access request from the entity in which the user is created.

To send a user access request from the Zuora UI:

Log in as the administrator of the entity. This entity administrator must have the permission to access the entity that the user wants to access.