Any previous experience with the extended warranty ?, is it good, meaning they will pay for the full repair in case of problems with the SDM system, for example ?, it seems like too cheap for me if I compare it with the extended warranty that B&H sells.

I have heard tons of negative comments about *ALL* third-party extended warranties when the time came to actually get a repair. As far as Mack, they are the only one I've heard positive comments about as well (to go with the usual negative ones), so in that sense they are recommended I guess.

Any previous experience with the extended warranty ?, is it good, meaning they will pay for the full repair in case of problems with the SDM system, for example ?, it seems like too cheap for me if I compare it with the extended warranty that B&H sells.

Thanks for your feedback,

Bernard

Hi! My name is Desiree and I am the Customer Relations Supervisor for Mack Camera. Our standard warranty is an extension of the manufacturer's warranty. Our diamond warranties cover any repair except if the unit was lost, stolen, or in a fire. As Helen stated, if you have additional questions that cannot be found on our website you can email me directly at helpdesk@mackcam.com. Thank you for your interest in Mack Camera extended warranties.

Reviving this thread, say I would like to buy an item with a 7 year transferable warranty from a local seller (US) What do I need to consider before buying the item? Assuming I will be using the item where I am now (Philippines)

Any previous experience with the extended warranty ?, is it good, meaning they will pay for the full repair in case of problems with the SDM system, for example ?, it seems like too cheap for me if I compare it with the extended warranty that B&H sells.

Thanks for your feedback,

Bernard

I have been victimized by Mack warranty on something besides a camera. I have been waiting over a week for them to honor their warranty.

Different experience on mine, I sent my lens last July for SDM repair, it;s been sitting on thier repair department for almost 2 months waiting for parts until I called them. They sent the lens now on a Pentax service center and now I'm counting weeks again for any waiting and waiting for my precious lens to come back to me in one piece.