Return Policy

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Some items are non-returnable. All items non-returnable will be labelled as such. Included items but not limited to these examples, are as follows:

Gift cards

Final Sale Items

Holiday related merchandise

To complete your return, we require a receipt or proof of purchase.There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 2-3 business days.

Late or Missing Items:If you haven’t received a refund yet, first check your bank or credit card transactions or account again. If no credit has been received, we ask that you contact your credit card company or bank as it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at collective@josephinealexander.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.