On the ash removal puzzle --- there is now a walkthrough on the forum for this game. I have followed it and also the suggestions here. I also uninstalled and reinstalled and am playing using a new profile. It still doesn't work for me. I'll get in tough with BF on Monday. Thanks for trying to help me. Disappointedly, Teddo

I'm stuck in first case. Where do you get the sample of paint to detect a match for the second paint test. Scraped off desk for the first. Now have color mix card but no paint or thinner to test it.Hope I explained that well enough??

I enjoyed the game very much, also. I used the hints when I was outside to find where I needed to go, went there, then went inside and found what I needed without using a hint. They didn't count against you this way. I think you only had two clues outside the whole game. Loved it!