Mark and his products are well known among marketers for great support.
You all seem to not know much about him or this business.

It is in the middle of a major launch, wait a few days and you will get your answers.
If not you have 30 days to get your refunds.

Edit: You are not dealing with a large company or paying large company prices. Please take that into consideration when expecting service. One day when you guys promote your own products you will understand this

To the people on page 2 of this thread (above): It would be my guess that Mark would rather not have cry babies as customers (and I completely agree)...Although he probably won't say it in so many words...

To the people on page 2 of this thread (above): It would be my guess that Mark would rather not have you cry babies as customers (and I completely agree)...Although he probably won't say it in so many words...

Chill out while the rest of us enjoy these great products

Peace out.

Not appreciating being called a "Cry Baby". All concerns listed above are completely valid when purchasing a new product and it doesn't work properly. Still have not heard anything back from tech support or otherwise after 48 hours either.

Here's another warning to you. My post warning about Mark was removed with no explanation. Makes you wonder about Warrior Forum as well.

For you moderators who decide to act in this manner, it validates my complaint about Mark. I will not buy from him again.

It also makes me nervous about how honest things are here on the forum.

You mean the off topic personal attack that violated a decade-old posted rule? THAT post of yours?

Yep. That's always a clear sign of some sort of evil conspiracy.

Go to Main Discussion. Open the very top thread on the page. The one labeled Warrior Forum Rules

Read the very first rule. That was originally posted here in, if memory serves, 2002. The rules thread got accidentally deleted during some maintenance and was replaced with an exact copy of the original earlier this year.

Rule #1 isn't new. And you'll note that we don't claim to take sides on whether a posted attack is based on a legitimate complaint or not. We delete them, precisely because there's often no way for us to know, and this isn't the place for that stuff.

If the mods were in collusion with him, do you think this thread would have been left posted?

Stick to the product and you're fine. Turn it into a Rule #1 violation and this one will go away, too.

Paul

Edit: This was in response to a comment which has since been deleted by the original poster.

When I go to a restaurant and order sushi and plum wine, I expect just that. Then I pay the bill. I get excellent customer service when my water glass is partially empty. I get wasabi when I ask for it and I get more ginger if I so desire.

When I purchase a product that i NEVER received and I send a support ticket and multiple emails, I expect the durn product. No product, no response, no nothing.

I say that you, sir, are out of line. It is not negativity when you speak the facts. Negativity is someone who is an incessant whiner when he has no justification. Folks who claim negativity when presented with facts are just barking up the wrong tree and need to simply mind their own business.

Again, I have not received the product, I have yet to receive a response from customer service, and even though $27 isn't earth shattering, I disputed the purchase with PayPal. What did you expect me to do? Cower in a corner and say "Oh well. Dem's da breaks"?

So Joshster, stop being a Jokester. Prelaunch, Launch or Postlaunch... customer support is key. Product deliverability is key. At least that is how I run my business and so do many others. If not, they are quickly OUT OF BUSINESS.

Guys, why all the negativity?
To the people on page 2 of this thread (above): It would be my guess that Mark would rather not have you cry babies as customers (and I completely agree)...Although he probably won't say it in so many words...

You can't be serious, right? People trying to do the service of warning others about spending money on this product because they have not received either the product or a support response in over 24 hours they are "cry babies"? Please elaborate.

correction: over 48 hours no product nor response
but i receive spam emails. very responsive.

Faithsloan,

I've also received these mails from Anthony Devine (Mark's business partner) after purchased the plugin. So i asked him for an ETA on Google Hangout API integration. Anthony replied within 24 hours. So maybe you should reply on one of those mails, and get his attention.

I've also received these mails from Anthony Devine (Mark's business partner) after purchased the plugin. So i asked him for an ETA on Google Hangout API integration. Anthony replied within 24 hours. So maybe you should reply on one of those mails, and get his attention.

Well I already deleted the emails and unsubscribe. Again, I should not have to chase a business owner for a product I have purchased and not received.

I do want the product because I see its value. I don't need support as to how it works since I am a software engineer of 30+ years. I just want the durn product! LOL!

Since I did a dispute, I should just go re-purchase. And the funny thing is that the guy that promised me the bonuses never responded to me either. Maybe this is an omen saying "Faith, stick with the Hangout Plugin. doooo dooo dooo do (music)" LOL!

I have figured out how to get my Countdown timer working (the problem was on my end, not the plugin) and the footer IS editable! Although customer services is really poor, it should not detract from the plugin. From what I see so far, it is AWESOME! Nice job Mark and team. Just hope you can get your support desk together....this plugin is just what we needed!

Well I already deleted the emails and unsubscribe. Again, I should not have to chase a business owner for a product I have purchased and not received.

I do want the product because I see its value. I don't need support as to how it works since I am a software engineer of 30+ years. I just want the durn product! LOL!

Since I did a dispute, I should just go re-purchase. And the funny thing is that the guy that promised me the bonuses never responded to me either. Maybe this is an omen saying "Faith, stick with the Hangout Plugin. doooo dooo dooo do (music)" LOL!

Folks just discovered there is a well know Marketing guy called Jason Fladlin who is also an expert using google hangouts he just did this week a very interesting Google hangouts video all about google hangouts! He also interviews Walt Bayliss who created hangouts plugin...

They discussed big mistake that people make with hangouts and the massive benefits from using google hangouts to grow your business and your presence and profile online..Fascinating

How to monetize, build your list and take the power of Hangouts to a new level and how google automatically pushes you to the top of search engines and SEO which is really eye opening...well worth seeing!

wow, never realized how powerful hangouts can be...I am very new to IM and not at all techie inclined either so using the new plugins discussed here could be incredibly Useful

Anyways, Go to youtube insert Jason full name, followed by words: 'google hangout' and see the various vids by date order or one of the latest...or see Superhero Summits - YouTube

Now imagine using some of their ideas you heard (plus yes he has a course to plug in this vid as well sounds good actually) Especially combined with webinar express and or the other plugin

(That said, but do we really need them I guess is the debate or which one is overall the best option?)

Share your thoughts on this as well as what they said in the youtube various vids....
Jenny

All I can say is the negativity is astonishing. People do seem to like to jump the gun here! I've bought several things from Mark (List Eruption, WP Social Tracker, WebinarExpress, and considering BonusPress). Each time I've always gotten my purchase and tickets have been responded to within (surprisingly) a couple of hours.

I can't wait to see the new features they're coming up with in the next couple weeks. Grab the $47 dollar version, definitely worth the cost. Mario had a members only webinar today which had amazing content in it, taking you by the hand and showing you how he gets people in and engaged. Worth it!

My product research of Webinar Express did uncover this important stuff ....

Be careful ... when you Create New Webinar, the Name of Webinar you give each will become part of the Webinar URL which is what you give to participants to come to your events.

If you want to do a series of events which will use the same title, think ahead.

Each new event created if you use an identical title, will tack on a -2 or -3 or -4 etc to the end of your link text.

In the Pages section of your Wordpress Dashboard, if you just delete Pages from Alland you want to reuse a title/slug without having a -2, -3, -4 etc tacked on, you will not be able to delete altogether.

It would look like you fixed the issue but you didn't.

Have you guys seen what I am talking about here?

Well, to fix it, you have to go into your Pages Trash and Delete Permanently to be able to reuse the title / slug.

Now I also updated the plugin today and here is what I saw ...

Webinar Express now allows you to Create a Webinar, then Add New Blog Page and choose instead to show on that new page your chosen webinar campaign instead of what you might type in there.

IMPORTANT
Did you know that when you install Webinar Express, it pushes all your Pages into your Pages Trash folder?

Last edited on 17th Jun 2013 at 11:11 AM.
Reason: Updated Webinar Express plugin today and here are some notes.

IMPORTANT
Did you know that when you install Webinar Express, it pushes all your Pages into your Pages Trash folder?

Gosh, Webinar Express from what you said- has some serious flaws by the sounds of things...What the heck it adds your pages to Trash bin?

Oh my gosh that's a huge concern and nightmare having to go through them all to check everything is back in order...
WOW!

Quote:

Originally Posted by moniquecloutier

I have been otherwise occupied the last few days.

My product research of Webinar Express did uncover this important stuff ....

Be careful ... when you Create New Webinar, the Name of Webinar you give each will become part of the Webinar URL which is what you give to participants to come to your events.

If you want to do a series of events which will use the same title, think ahead.

Each new event created if you use an identical title, will tack on a -2 or -3 or -4 etc to the end of your link text.

In the Pages section of your Wordpress Dashboard, if you just delete Pages from Alland you want to reuse a title/slug without having a -2, -3, -4 etc tacked on, you will not be able to delete altogether.

It would look like you fixed the issue but you didn't.

Now I also updated the plugin today and here is what I saw ...

IMPORTANT
Did you know that when you install Webinar Express, it pushes all your Pages into your Pages Trash folder?

I'm not marketing this webinar much because I want to run through the complete process to identify any other bugs or missing details or errors on my part. For example, yesterday I noticed that the Google Analytics JS is not working. I'll ping support about that later. That's not a big deal right now since WE captures funnel data.

I'm not marketing this webinar much because I want to run through the complete process to identify any other bugs or missing details or errors on my part. For example, yesterday I noticed that the Google Analytics JS is not working. I'll ping support about that later. That's not a big deal right now since WE captures funnel data.

Haters gonna hate. Meanwhile, I am very interested in buying Webinar Express and think it looks VERY cool, but have a few questions and need to explain before asking you to see if I'll be able to replicate how I"m doing my webinars now. The way I've been doing webinars has been more informational, less selly, partly due to my particular niche - though now that I watched Mario's webinar that's about to change! I've been "renting" a spot from a friend who uses Webex, creating a video of my pre-recorded presentation. I use a lot of videos and don't want lag time or tech glitches. I can also do live webcam stuff before and after for Q&As.

So first, will I be able to do that? I'm sort of newbieish at all this, so forgive a dumb Q.

Then, after watching your demo:

- I've gone to G+ and done a lot of hangouts. In the demo you said something about the hangout showing up in the video within the plugin...on my own site in your plugin? Is that right? So I'm running the webinar from my site?

- Will the webinar or can the webinar be private, like if I'm running a group coaching sesh?

- If people sign up through Facebook, I don't get the leads, correct?

- You said your mail service can send up to 200 emails a day. What if more than 200 people are signed up and you want everyone to get a reminder an hour prior to the webinar? What do you suggest?

Thanks, - as soon as I get the answers, I want to buy it before the $47 goes up!

Folks what are the difference between Webnar express and Easywebinarplugin.com please?

They both use wordpress both seems real good BUT....The latter one actually look really good and was launched a while back ONLY just found it's info today and seems to do more over and above webinar express plugin?

Plus quite a few folk now had time to use it (Easy webinar one) and all kinks when first launched now seem totally ironed out, gosh confusing with these webinar plugins and googlehangout intergration etc working out pros and cons!

And the creator Casey at Easywebinarplugin here on this forum and his sales page for it is on the ball with his replies I asked within minutes he got back and just now PM him (now just waiting back to make my mind up based on his reply) oh and has great demo videos on his site and teaching. hence this does seem (in my opinion) now better choice

That said though, please give me/others here feedback one versus the other above mentioned and your thoughts?
and I will decide this weekend!

I think he wants FAR too much for the functionality. $247 for a 10 site license? Ouch. Webinar Express does the same stuff for a one time cost of $47. $47 vs. $343 for the unlimited version. Easy choice I think. Looked at the Google Hangouts plugin too, but this offered more of the functionality I wanted and the pages look stunning.

Thanks for feedback cypherslock yes agreed pricey although if you look there is a $97 one site 10 webinars at any one time option (frankly still a little steep... )

BUT, BUT, BUT.... From what I can see EasyWebinarPlugin (dot com) as mentioned does seem to still do dare I say it... quite a bit more over and above webinar express and neat useful stuff?

I quickly put together SOME key points below THAT webinar express seems to fall short on right NOW not doing these features but EasyWebinarPlugin does.

For example they (EasyWebinarPlugin) say:

Fully Integrated With Your Autoresponder. We Have Our Own Super-Smart Built In Notification Email System. (webinar express you have to pay a third partie )This Is The Best Way To Make Sure Your Attendees Get Notifications Prior To The Webinar Start Time And After The Webinar Has Concluded Because The Notifications Are Uniquely Designed For Each Individual Attendee Based On The Time Of Their Webinar… Your Autoresponder Can’t Do This.

*Ever green Set Up function
Set Your Webinar ONCE And Have The Event Run As Often As You Want. Multiple Times During The Day, For As Many Days, As Long As You Want.*Use Registrants Local Time Zone. This Prevents Those On The Other Side Of The World From Having To Watch Your Webinars In The Middle Of The Night!

*ACTUAL LIVE STREAM VIDEO Content For Webinar Events. If Someone Comes 20 Minutes Late To The Webinar They Are In Fact Coming 20 Minutes Late To The Event. It Is A Live Event.

We Also Accept Http (Downloadable) Videos So That If You Choose To Have The Webinar Start At The Beginning Of The Webinar Even If Someone Arrives 30 Minutes Late It Will Do So.

(Do not think webinar express does any of this above?)
Also:

**Split Test Your Webinar Registration Pages.**Clone Your Webinars From One Site To Another. Or its settings
Split Test Which Registration Pages Work For Your Attendees.

**Get An Instant Reminder When Someone Registers For Your Webinar. You Will Know Which Webinar Was Registered For And When.

**The Dynamic Attendee List Option... Populates Real Time Visitors Into A List On Your Webinar Page When Watching Right Now Or You Can Use The Simulated Viewers List Option For More Social Proof. (add dummy names so as to look quite a few attended etc)

Actually Kinda like that cheating er yes, but sometimes maybe real handy... webinar express I don't think does this feature?

Anyways these were just some of the things I spotted that this plugin does seem to do more that webinar express right now and seems to me very handy?

Anyone's thoughts/feedback?
Jenny

Quote:

Originally Posted by cypherslock

I think he wants FAR too much for the functionality. $247 for a 10 site license? Ouch. Webinar Express does the same stuff for a one time cost of $47. $47 vs. $343 for the unlimited version. Easy choice I think. Looked at the Google Hangouts plugin too, but this offered more of the functionality I wanted and the pages look stunning.

Jenny, as far as i know EasyWebinarPlugin's core engine is server based. The plugin connect to Casey's server... so on server timeouts or crashes whatsoever ... well, fill in the blanks. Webinar Express plugin is "standalone" . Mark and Devine will update the plugin soon. Here's Mark Thompson mail on this: [ ....Here are a few features we are looking to add in the next few weeks:

- Live "Automated Replays - Will allow you to play
a recorded webinar but simulate it so it looks live
to the attendees

- Make the Free Gift optional on the Live Webinar
Page

- Add a few more Designs/Templates, that are mobile
optimizes/responsive

My only question is: Do You Want Support? Check and see how responsive the product creator/promoter is. It has already been said that the Webinar Express owner is very unresponsive and will not support his products after the sale.

I suppose it could be a little unnerving creating a viable alternative to webinars and the first webinar you're invited to comes from gotomeeting, but when I pause and think about it it really doesn't matter what the development team uses, so long as it works for your business.

I really didn't know what to expect when this came out, but I was really impressed! The attention to details which allow any stream not just google hangouts to be used like a webinar is just ingenious. I now have done 5 webinars and the response I received was so positive.

The other competing product when this one was released was good but in my opinion webinar express blew it out of the water.

For me, the Webinar Express team knocked it out of the park on this one!

I have WE and have used it for one webinar so far. But when I went to create the 2nd and 3rd webinar I came across an issue. I have e-mailed support and waiting to hear back but it's been several days. What happens is the user gets taken to the thank you page of the previous webinar and not the thank you page for the webinar they are registering for. Any who has the plugin had that issue and know a fix? Thanks!

Have you tried creating registration for a new webinar? I'm wondering if you have the same issue that I do. It redirects to the thank you page of the prior webinar and not the webinar they are registering for. Thanks.

Quote:

Originally Posted by WisdomAndHealth

Well, I just ran my first Webinar Express webinar.

It worked flawlessly. I really liked the Live Q&A.

I had some sound issues, but that's an issue on my end. I sounded a bit like I was on a cell phone.

Now I'm going into YouTube and try to edit the video a bit.

Else, compared to GoToMeeting, I'm thrilled to have this tool in my marketing arsenal.

Like what? And remember that price is still a one time fee. I get the sense that sometimes, just sometimes, the IM community is cheap..knowing the price of everything but the value of nothing.even when spending a few hundred gets you software that will make you thousands (Camtasia studio too).

Even at 297 it is a steal compared to 99 a month for the basic go to webinar (100 seats) and $500 a month for up to 1000. Having said that I'm glad I jumped in when it was $47 for the dev edition

I believe the product is great, easy to use, lots of functionality and the pages look stunning.

I also believe that at $297 it is too pricey (I got it at launch and paid a fraction of that).

There hasn't been any updates or anything, which makes me think it's not going to be a well supported plugin. I personally have not had a single problem with it, so I never needed to contact support, and can't tell you if that's any good.

Sitting on the fence? I love Webinar Express, but I probably wouldn't spend $297, if I wasn't already making money with it (which is where you'd be if you were considering buying it, right?).

I believe the product is great, easy to use, lots of functionality and the pages look stunning.

I also believe that at $297 it is too pricey (I got it at launch and paid a fraction of that).

There hasn't been any updates or anything, which makes me think it's not going to be a well supported plugin. I personally have not had a single problem with it, so I never needed to contact support, and can't tell you if that's any good.

Sitting on the fence? I love Webinar Express, but I probably wouldn't spend $297, if I wasn't already making money with it (which is where you'd be if you were considering buying it, right?).

I was going to buy this but your concern makes me nervous. I just got an email from Mark about a outsourcing webinar and noticed he is not even using this Webinar Express for his webinars he is using Leadpages so that gave me reason to pause. That does not seem like a very good endorsement. Guess I'll hold off.

Mark and his products are well known among marketers for great support.
You all seem to not know much about him or this business.

It is in the middle of a major launch, wait a few days and you will get your answers.
If not you have 30 days to get your refunds.

Edit: You are not dealing with a large company or paying large company prices. Please take that into consideration when expecting service. One day when you guys promote your own products you will understand this

To the people on page 2 of this thread (above): It would be my guess that Mark would rather not have cry babies as customers (and I completely agree)...Although he probably won't say it in so many words...

Chill out while the rest of us enjoy these great products

Peace out.

I could not read this and not reply, any products I bought from Mark have evaporated, help desk gone, domains unregistered and tools that don't work (because of callback to non existent domain).

What I DID get was a prolific amount of spam, I used dedicated emails for each product and each time I got spam to those emails from many 3rd parties. I expect a marketer to email me not to give my email away.

He should make sure that a product is ready for market rather than use paying customers as guinea pigs, on WF people do this all the time, they have an early bird list, reviewers and beta testers.

You have only to look at Mark's WF profile to see people complaining about products and refunds.

Oh and we are all Cry Babies! What you are really saying is that if you are dumb enough to buy from him you should not really expect any SERVICE.

Yet the one thing big and small businesses have in common is that good service results in repeat business, while poor service results in a bad rep.

I could not read this and not reply, any products I bought from Mark have evaporated, help desk gone, domains unregistered and tools that don't work (because of callback to non existent domain).

What I DID get was a prolific amount of spam, I used dedicated emails for each product and each time I got spam to those emails from many 3rd parties. I expect a marketer to email me not to give my email away.

He should make sure that a product is ready for market rather than use paying customers as guinea pigs, on WF people do this all the time, they have an early bird list, reviewers and beta testers.

You have only to look at Mark's WF profile to see people complaining about products and refunds.

Oh and we are all Cry Babies! What you are really saying is that if you are dumb enough to buy from him you should not really expect any SERVICE.

Yet the one thing big and small businesses have in common is that good service results in repeat business, while poor service results in a bad rep.

Yes,.. I think these are all very fair comments.
Mark seems like a nice guy but he does tend to overdo the email dispatches promoting his and other affiliate products (a pet peave of mine) when actually people register to product lists for product support and directly relevant offers (not to be taken to the extreme).
As for the comment from Joshter"It is in the middle of a major launch, wait a few days and you will get your answers. If not you have 30 days to get your refunds."
What does "it is in the middle of a major launch" mean?. Does the "it" refer to Mark (who is grantedly quite regularly in the middle of some major launch) or does the "it" refer to the Webinar Express product?.. which actually launched a couple of months ago and has long since passed the launch phase (evidenced by the influx of emails from several affiliates and the Developer that appeared and disappeared within the first 2 weeks in June).

It's really not fair to refer to warriors or IMers with legitimate issues as cry-babies. That mentality seems to be prevalent when a marketer has made so many sales and profits and has so much forward inertia that he/she feels like they can get away with mistreating customers and giving shabby service.
Not saying that Mark is such a guy but for someone else to come on here and make such an inference is entirely irresponsible and inappropriate.

I have Webinar Express and am very happy with my purchase as I got in when the price was $47. TBH I haven't used it yet but I have every confidence that it will perform as required.
That said,.. product support and ongoing development are very important so I just hope that Mark will rise to the call in that regard.

Today has been exactly 90 days since I contacted Mark. He has not responded to this post or to my individual message. To say that he is a responsive or helpful marketer who is concerned about his customers would be a fabrication. How can you trust someone who has a history or promoting products that don’t work right, won’t respond to support requests and won’t even respond to a basic request? He was very quick to get on this post and defend himself at one point. It is my experience that once you buy a product that Mark promotes you should not expect support for that product. It may be that he is expecting people to buy the product but then not use it.

They're dealing with server issues big time and are working on the next update (which will include automated webinars). I contacted Anthony Devine (one of the partners) at his gmail address (if you're on the buyers list, you've got it) and this is what he told me, and apologized for not getting back.

Since putting in a support ticket about a problem with the plugin on the 13th of this month I have not had a response or even an acknowledgement. However, since putting that ticket in I have had 4 (automated) emails from Mark promoting another product he is involved in selling....does anyone here think I'll be parting with any more of my money for his products?

They're dealing with server issues big time and are working on the next update (which will include automated webinars). I contacted Anthony Devine (one of the partners) at his gmail address (if you're on the buyers list, you've got it) and this is what he told me, and apologized for not getting back.

Their "big time server issues" don't seem to have affected their efforts to promote and sell a myriad of other products. Personally, I don't think any decent marketer (especially the caliber of MT) can hide behind a "server issues" excuse for the extended periods of time that appear to be prevalent in providing required support!

Quote:

Originally Posted by cc4u

Since putting in a support ticket about a problem with the plugin on the 13th of this month I have not had a response or even an acknowledgement. However, since putting that ticket in I have had 4 (automated) emails from Mark promoting another product he is involved in selling....does anyone here think I'll be parting with any more of my money for his products?

It really is such a dang shame when a capable marketer produces what overall is an excellent product and then just lets the upgrades and support slide.
Given the amount of income that Webinar Express generated for MT and add to that the ongoing sales potential even at $297 and it just doesn't make sense to let the product slide.
Why not hire out the upgrade and development to a capable team that can deliver? ... and if support response is an issue then why not hire a couple of more support agents (not expensive at all) so that customers are kept happy and so that the product maintains a high profile.
As you mention cc4u,.. happy customers make for repeat customers! It just doesn't make sense to not at least put in a decent effort to support customers to keep them happy and keep them buying new products you offer!

It would appear that MT is not as confident in using his own product for webinars as I've had invites from him for 2 webinars he ran in August (5 Methods to Re-Claiming Your SEO Rankings in 2013) and September (Commission King) which were both run using Go-To-Webinar!
There may be a solid reason for that but it sure doesn't bode to well when added to the less than enthusiastic reports here about dysfunctionality and lack of support.

Many years ago I went into business with a guy who could sell in the format of "pile em high sell em cheap",

He never wanted to sell any type of technical services even though they were much more lucrative, this was because he just could not get his head around the processes needed for ongoing support and maintenance.

This is the same thing, people like this can manage a front end offer, an upsell, downsell, sidesell etc, but they never factor in the cost of support.

I have several products from this marketer that are dead and that is why I would not buy anything from him.

Some of the tools had call backs to domains that have not even been renewed, so they are dead in the water.

They're dealing with server issues big time and are working on the next update (which will include automated webinars). I contacted Anthony Devine (one of the partners) at his gmail address (if you're on the buyers list, you've got it) and this is what he told me, and apologized for not getting back.

Yeah... that's a gigantic load of crap. That is always the pat answer when something has been abandoned. I've learned that these guys abandon stuff a lot. The developer on this is was Dylan Jones a.k.a. Agency Scripts a.k.a a bunch of other names.

He was in trouble in here before for opening multiple accounts and if you have been in the WF for any length of time you know this is Dylan's M.O. I learned that lesson back in March 12' after buying his Local Fusion: