Studio Policies

Scheduling Policies

A booked appointment is a confirmed appointment. Each client will also receive a confirmation email 24 hours before their scheduled visit. This email contains a green button to click that says “confirm”. We will use the email you provide us to send the confirmation. Please be sure to add us to your email list so that your confirmation emails are not sent to your spam folder.

We require a credit card to hold your appointment. This is only for the purpose of our no-show/ last minute cancellation policies. You will NOT be charged unless you fail to cancel within 24 hours.

Late appointments

We understand things come up. We do our best to respect our clients’ time and to be prompt with your appointments. If for any reason you will arrive more than 5 minutes past your appointment time, please call or text us as soon as possible at 949-226-9829. Appointments 10 minutes late or more may be forfeited or shortened in time, and will be subject to a charge of 50% of the scheduled service. We make every consideration to accommodate our clients if they are late. Please keep in mind that we book most appointments in 20-30 minute increments, therefore we usually cannot accommodate our clients that are more than 10 minutes late. We understand things happen like traffic and life, but please allow ample time to make your appointment.

Cancellations

If you need to cancel, please give us as much notice as possible. This enables us to give your time slot to another client that may be trying to get in. We require 24 hours notice for canceling appointments without a charge. Cancellations made less than 24 hours may result in a charge of 50% of the scheduled appointment. No-show appointments will be charged the full amount of the treatment scheduled.

Scheduling Considerations

At OC Sugaring we strive to get you the appointment times you desire. We always appreciate our clients booking ahead so we can guarantee you get sugared when you need to be! To ensure you receive our standard sugaring fee, it is best to pre-book your appointments to make it easier for you to make it a priority.

We ask that our female clients take their menstrual cycle into consideration before booking their bikini or brazilian appointments. We will sugar all female clients who are on their period and do not consider this a reason for a last minute cancellation. If you do not want to get sugared while on your period, please consider your cycle and schedule your appointment accordingly. And please remember to wear a clean tampon to your appointment!

Sugaring Protocol Pricing

New client sugaring appointments will be full price for your first visit. If your sugaring service requires additional time because of excessive hair growth, you may be charged an additional fee.

Return Visits

All sugaring appointments will receive the standard return visit rate for return visits ONLY if they are conducted within a timely manner. If your return visit is longer than 6 weeks, you may be charged an additional $5-$10 for your service depending on the amount of time required to complete your service.