Two Hills news

Dr. Cherry Vu has joined Two Hills full time as CEO. Together as a team, Rob and Cherry are branded as Teal Unicorn. We are working in Enterprise Agile, the transformation of organisations into New Ways Of Working And Managing.

Activities

Rob is a lead author of VeriSM
Rob is certified as an instructor on DevOps Foundation, DevOps Test Engineer, and Certified Agile Service Manager, for the DevOps Institute; and as facilitator of Phoenix Project and Mars Lander simulations for GamingWorks. All are offered by ALC Training in New Zealand.
Rob and Cherry recently presented at

Recent Recognition

Books

Two Hills now has seven books published. The latest book Plus! The Standard+Case Approach is an important new idea from Two Hills - getting huge positive response.
Introduction to Real ITSM has an integrated website as does Basic Service Management.
Introduction to Real ITSM has been developed into a workshop, using humour to communicate the importance of cultural change when doing service improvement.
Plus! The Standard+Case Approach is also used as the basis for a workshop, for responders to any situation, e.g. a service desk.
Introduction to Real ITSM has been translated and published in Russian by a Moscow business partner, Cleverics. So has Owning ITIL. Now Basic Service Management is out in Spanish!
Most of the books are now available on Kindle, which is a non-trivial conversion exercise.
More books are under consideration, such as
Basic DevOps,
Basic Service Improvement (a sequel to Basic Service Management),
the OPS4LESS Almanac,
Authenticity: the 21st Century's Lost Cause,
and Real IT - another funny one.
Rob is also a Lead Author of VeriSM - A Service Management Approach for the Digital Age

New Ways Of Working And Managing

Agile thinking is transforming IT, enterprises, government, and society. Its impact is far reaching enough to talk of it as a renaissance in thinking, a refresh or step change that comes only once or twice a century. This is not an exaggeration.

This is leading to New Ways Of Working: iterative, incremental, experimenting, exploring complex systems. These are displacing the ideas of big-bang projects; zero risk; certainty and accuracy; plan once execute perfectly; failure is not an option.
Our Latin motto is "Velocitas Per Qualitatem" : velocity through quality, the New Way Of Working. At its heart, the agile way is about going faster by being better. We help you build this culture, through attention to leadership, happiness, space, empowerment, community, and communications. We like using games.

At least as important, though, is New Ways Of Managing™. Too often, management views the transformationadvancement to New Ways as something done to improve the practitioner workforce, not to management. This can't be. For an organisation to change, the management must change. So we combine the two into the phrase New Ways Of Working And Managing™, NWOWAM™. It is cumbersome but we leave it like that to make a point. This is one of the biggest issues facing organisations moving to agile ways of working. Managers must understand and focus on empowerment, collaboration, agility, and flow. So we make NWOM a special focus for Teal Unicorn. We provide coaching and training to get there.