I noticed that owners of the Onkyo HT-RC270 and Onkyo TX-NR708 have begun to experience similiar failures and thought it would be best to compile these complaints into one thread. Also as suggested by some owners below the Onkyo TX-NR808, Onkyo TX-NR1008, Onkyo TX-NR5008, and Integra 80.2 also seemed to have this problem.
Current complaints are being logged in these postsOnkyo 708Onkyo 270

The symptoms of these failures include the following
*Unit does not respond to remote commands.
*Unit does not respond to front panel input commands.
*Unit cycles randomly and rapidly through input modes OR listening modes.
*Unit does not respond to power button - must unplug to turn off.

Onkyo technical support is having 270 and 708 owners send in/bring in their receivers to service centers for repairs. Desmo907 sent in his unit and was told they had to clean the connectors from the display board to the microprocessor. He said Onkyo said the issue was oxidation but probably won't happen again. However approx 3 weeks after getting the unit back the problem came back.

Osirus23 sent in his 708 for repair and stated the following on his experience
"First time the tech. told me he replaced the wiring harness and plugs from the front to the main board. He told me "there was a service bulletin stating that this year's models used different wiring than last years and that these wires were defective or failing..." anyway, I couldn't believe I waited nearly three weeks for the repair only to hear that crap. Apparently Onkyo has chosen to acknowledge the problem and proposed the absolute cheapest fix possible"

Regardless of the model it looks like both owners are having the same symptoms but Onkyo is addressing them in inconsistent and random manners.
As someone had suggested maybe if we put together a list of owners we can direct Onkyo to this post and maybe they can provide us owners who are having the problem a REAL solution rather than just band-aid fixing the problem as the two owners above have expereinced.

1. Model
2. Purchase Date or approximate date
3. Place where purchased
4. First symptom to appear
5. How long after purchase until first symptom appeared?
6. Was the symptom consistent or intermittent?
7. Which symptom(s) (listed above) are you experiencing?
8. If you have contacted Onkyo, and sent in your unit for repair, what where you told the problem is/was?
9. If your unit was repaired did the problem come back, if so how long did it take to reappear?

Maybe we can get some real answers from Onkyo and some real solutions.

If I am missing any important data let me know I'll add it to the list.

My data is as follows
1. Model- 270
2. Purchase Date or approximate date- March 1 2011
3. Place where purchased - Amazon.com
4. First symptom to appear - Unit not responding to remote or Power button on unit
5. How long after purchase until first symptom appeared? - 3 months
6. Was the symptom consistent or intermittent? - Intermittent so far.
7. Which symptom(s) (listed above) are you experiencing? - Have experienced all of them.
8. If you have contacted Onkyo, and sent in your unit for repair, what where you told the problem is/was?
9. If your unit was repaired did the problem come back, if so how long did it take to reappear?

I got my 808 from Cruchfield in January and it worked flawlessly until the middle of April when the remote stopped working. I played around with it for an hour or so and then called Onkyo. The tech took me through the routines--all the same ones I had done already and determined the remote sensor was bad. There are no factory authorized service centers in my area so I would have to ship to Michigan at my expense--shipping back to me would be free. I also called Cruchfield to see if they could help but since it was past the 30-day window they were not much help--and they don't do repairs for Onkyo.

I really didn't want to wait weeks to get it fixed so I opted to try something different--so I ordered the Marantz 6005 from Amazon. The Marantz is a fine receiver and I've had no problems with it.

As for the Onkyo--the day the Marantz arrived the Onkyo stopped functioning totally--this was about 5 days after the first symptoms appeared. It would not respond to commands from the remote or from the display panel--and it reset itself to factory settings. All I could do was shut it off. I left it off a couple of days and when I turned it on--everything worked including the remote--for awhile. Then it would start the progression from remote not working to total lock up. The only difference was the progression was much faster. No more than two days instead of the 5 days it took for total failure the first time. I've done this several times and the result is always the same. All the symptoms experienced by eliteconcept, I have also experienced.

So I'll hang on to it until someone reports a fix that actually works. Hopefully that will be sooner rather than later.

1. NR 808
2. March 31 2011
3. a-trade.ua
4. Unit not responding to remote or Power button on unit
5. 2 months
6. Appears consistently after about of 3 hours of listening musics/play movies.
7. Have experienced all of them.
8. No, because where is no official Onkyo service in Ukraine. The a-trade guys after 3 days of my everyday calls gave me a phone number of some person (!) who will help me. No comments... (((
9. -

4. First symptom to appear
Unit has been sent in once already for a different issue: It would lock up upon powering off and not power off - then the only way to shut it down was pulling the power cable.

5. How long after purchase until first symptom appeared?
This happened in late March 2011

6. Was the symptom consistent or intermittent?
Consistent

7. Which symptom(s) (listed above) are you experiencing?
After getting the unit back and having it for about 3 weeks, it began to not respond to remote control commands at all. Checking the remote ID, the batteries - it still would not work. I have a separate IR USBUIRT receiver for my harmony remote which flashes when an IR command is sent. The receiver flashes when I press the 80.2 remote but the 80.2 does not comply.

8. If you have contacted Onkyo, and sent in your unit for repair, what where you told the problem is/was?
They gave me no indication of what the problem is - just said it had to be sent to a service center for repair.

9. If your unit was repaired did the problem come back, if so how long did it take to reappear?

A different problem appeared after getting back - as indicated above. It is going back to the repair center in two days.

very very frustrating - I really want my money back Integra. I don't have the time to solve your quality control problems. I will never recommend any of your products to my friends.

1. TX-Nr708
2. Dec. 2010
3. 6th Avenue
4. No response to any remote commands, tested with original remote, Harmony One, and remote from my SR606.
5. Symptoms started after 3-4 months
6. Intermittent (works sometimes, but rarely)
7. *Unit does not respond to remote commands
8. Sent my unit to ABL Electronics for repair as per Onkyo; invoice stated they replaced the IR receiver and installed the latest firmware.
9. Problem reappeared one day later

4. First symptom to appear
Switched automatically from bd/dvd to cbl/sat during dvd playback.

5. How long after purchase until first symptom appeared?
5 months

6. Was the symptom consistent or intermittent?
consistent

7. Which symptom(s) (listed above) are you experiencing?
*Unit does not respond to remote commands.
*Unit does not respond to front panel input commands.
*Unit cycles randomly and rapidly through input modes OR listening modes.
*Unit does not respond to power button - must unplug to turn off.

8. If you have contacted Onkyo, and sent in your unit for repair, what where you told the problem is/was?
He told me "there was a service bulletin stating that this year's models used different wiring than last years and that these wires were defective or failing..."

9. If your unit was repaired did the problem come back, if so how long did it take to reappear?
Yes - 5 days

Solution?I have had issues with my Onkyo TX-NR808 , there are several of these units out there that will lock up, go through random input cycles & all buttons will be non responsive due to manufacturing defects caused by the circuit boards going through an acid bath during manufacture & the residue not thoroughly removed causing corrosion

Should you have the lock up issue, the circuit boards will require cleaning with a solvent via a service agent.

In my case I imported a unit from Hong Kong ( i will not disclose the company, however it is mentioned in this forum) therefore I cannot claim any warranty as the serial number has been removed by the supplier ( it is 2 months old), I will say that I took the warranty risk & accept that, however I am a bit disappointed with the quality control at Onkyo.

1 Onkyo TX-NR5008
2 Early Jan 2011
3 Newegg
4 Remote unresponsive, later all the above symtems
5 2 months
6 Intermittant
7 Unit does not respond to remote commands.
*Unit does not respond to front panel input commands.
*Unit cycles randomly and rapidly through input modes OR listening modes.
*Unit does not respond to power button - must unplug to turn off
8 Regional Service Center told me it is a bad connector on processor board
9 My unit is still at service center as Onlyo won't have the parts til June 18, it's already been there a month

1. PR-SC5508
2. 5/27/2011
3. http://accessories4less.com/
4. Seven days after purchase date. Four days after initial hook up.
5. see 4
6. Consistant, non stop. Only stops when power is unplugged. Continues when power restored regardless of how long even overnight.
7. Unit cycles randomly and rapidly through input modes OR listening modes.
8. Just started today (Sunday) will contact retailer for exchange Monday.
9. Will see what we shall see.

Note: I have been using a B&K Ref 50 for sevral years having ZERO issues with it. My one concern when looking for a replacement was that I would get a unit less reliable then my B&K. LO and BEHOLD...

1. Model: NR5008
2. Purchase Date or approximate date: November 30th, 2010
3. Place where purchased: Amazon
4. First symptom to appear: Continuous cycle through listening modes.
5. How long after purchase until first symptom appeared? About 3 months
6. Was the symptom consistent or intermittent? Intermittent but grew worse
over the months to point where it occurred daily.
7. Which symptom(s) (listed above) are you experiencing?
*Unit does not respond to remote commands.
*Unit does not respond to front panel input commands.
*Unit cycles randomly and rapidly through input modes OR listening modes.
*Unit does not respond to power button - must unplug to turn off.
8. If you have contacted Onkyo, and sent in your unit for repair, what where you told the problem is/was? Wasn't told specifically but required "replacement parts" from Onkyo. Taken to repair shop on May 23rd. I will update once I get it back as to what was done.
9. If your unit was repaired did the problem come back, if so how long did it take to reappear? Still waiting for it to be repaired.

1. Model- TX-NR808
2. Purchase Date or approximate date- Jan 28, 2011
3. Place where purchased - Amazon.com
4. First symptom to appear - Unit not responding to remote or Power button on unit
5. How long after purchase until first symptom appeared? - 3 months
6. Was the symptom consistent or intermittent? - Intermittent initially.
7. Which symptom(s) (listed above) are you experiencing? - non-responsive buttons, cycling through modes, can't turn off, ....
8. Contacted Onkyo. Had me reset the unit. Didn't work. They told me to take it in. Brought it in. Told the problem was the connectors and that there was a service bulletin.
9. Waiting on the unit to come back from the shop.

Model: TX-NR808
Purchase Date: Dec 2010
Issues: Random - cycling through sound modes, lockup, HDMI - Ignore/Use
Started about 1 1/2 months of use, then became frequent as months passed.
In service center now, seems like they also have no clue what to do. They contacted Onkyo for the more info.

Newbie poster here. I purchase a TXNR808 from Crutchfield around Christmas time. After setting it up, an output transistor for the right rear channel blew ... flames and smoke shot out of the receiver. I immediately called Crutchfield and they sent me out a new one. The second one worked fine for a while and then the problems started. 1) It would not recognize an iPod in the USB port (I tried a few differenet iPods). 2) the Network kept saying 'initializing'...Only after unplugging and plugging in the network cable to my router did the initiallizing work. Then I could finally perform a Firmware update which didn't help. 3) The remote stopped operating the receiver. THought it was the remote but the tech support at Critchfield took me through a test and it turned out to be something in the receiver. 4) Out of the blue, the unit would turn on and seem to go through some kind of self test where it would run through all the functions and modes ... couldn't even turn the damn thing off. SOOOO, needless to say I called Crutchfield and they were going to give me a credit for what I paid ($699) towards a different unit. Problem is I didn't really like the others out there .... the closest I found around that price was the Marantz 6005 but it didn't have the power, features I wanted and it troubled me that it only weighed 26lbs while the 808 weighed over 40. While on the phone with Crutchfield, my sales guy escalated things and it turns out that Onkyo has admitted a manufacture defect in mine and is providing me with the replacement model ... TXNR809 ... Hopefully Onkyo has licked it's wounds with all the issues they have been having and cleaned up their act ... I'm counting on this one being flawless, but I'm not holding my breath. If not, I'm going to buy the Denon 3312CI

I just spoke to the folks at Crutchfield on last Friday ... 06/03/11. At first they were not going to do it but someone at Tech Support said that they received a service bulletin from Onkyo and that there is a manufacturers defect. I hope Onkyo was aware the problem before they started builing the guts of the 809. If my replacement unit is not perfect, Denon or Marantz is the company I will switch to (3312CI in Denon or 6005 in Marantz).

I reached-out to one of my contacts at Onkyo/Integra and here is what he has said regarding the lock-up/unresponsiveness issues:

There is a fix for these symptoms... units need to go to an authorized service center for repair.

If you are having a problem, contact your dealer or Onkyo/Integra support in order to get your unit fixed.

Hello David
There are a number of people that they already sent their units to the repair centers and after several days of having delivered the unit repaired , the problem returns, how this can be explained ?
I think that the situation is not sufficiently clear and is being mismanaged

From what I have read, there are many MANY frustrated and disatisfied Onkyo owners because of not only the unresponsiveness from the remote and the unit randomly running through all the sources uncontrollably but there are isssues with the network connectivity and USB unresponsiveness. These are not isolated issues, this seems to be a broad range general problem effecting a large percentage of purchasers. People are paying big money for some of these units and it is completely horrible QC on the part of Onkyo. I can only hope that this does not speak to the integrity of the company on whole. Hopefully they have corrected the issues so that future units do not fail like so many others did.

As far as taking units to authorized service centers, it sounds like people are waiting weeks and months for their units to be 'repaired' and upon getting them back, they 'work' for varying lengths of time ranging from a day to a few weeks and the problems reappear. Further frustration and completely UNACCEPTABLE. I'm thankful that Crutchfield has been so helpful and has offered to replace my 808 with an 809 (despit having to box it back up and ship it back to them ... on their dime. I will continue to buy from Crutchfield because their customer service is top notch.

[quote=jjrsplace;20532483]From what I have read, there are many MANY frustrated and disatisfied Onkyo owners because of not only the unresponsiveness from the remote and the unit randomly running through all the sources uncontrollably but there are isssues with the network connectivity and USB unresponsiveness. These are not isolated issues, this seems to be a broad range general problem effecting a large percentage of purchasers. People are paying big money for some of these units and it is completely horrible QC on the part of Onkyo. I can only hope that this does not speak to the integrity of the company on whole. Hopefully they have corrected the issues so that future units do not fail like so many others did.

As far as taking units to authorized service centers, it sounds like people are waiting weeks and months for their units to be 'repaired' and upon getting them back, they 'work' for varying lengths of time ranging from a day to a few weeks and the problems reappear. Further frustration and completely UNACCEPTABLE. I'm thankful that Crutchfield has been so helpful and has offered to replace my 808 with an 809 (despit having to box it back up and ship it back to them ... on their dime. I will continue to buy from Crutchfield because their customer service is top notch.[

Hello David
There are a number of people that they already sent their units to the repair centers and after several days of having delivered the unit repaired , the problem returns, how this can be explained ?
I think that the situation is not sufficiently clear and is being mismanaged

Jorge

I would escalate the complaint to a higher level at this point and wouldn't stop badgering them until I was satisfied. Furthermore, I would harass my dealer as well for either a replacement product or a full refund.

Dave,
I think there are a number of issues at hand here.
First if Onkyo has become aware of this issue, and if as it appears it does impact a large number of owners, they should be contacting owners if they registered their product and informing them of the defect. Furthermore, since this is Onkyo's defect from the factory, owners with the failure should at least get a paid shipping label to send their unit in for repair. Some of these units weigh upwards of 35lbs, shipping isn't cheap.

Secondly, Onkyo needs to get the fix, the correct first time fix in place. Its bad enough owners have to pay to ship their unit in for repair, let alone those who get their unit back and it still doesn't work...is that another shipping cost to send it back in?

I just spoke to the folks at Crutchfield on last Friday ... 06/03/11. At first they were not going to do it but someone at Tech Support said that they received a service bulletin from Onkyo and that there is a manufacturers defect. I hope Onkyo was aware the problem before they started builing the guts of the 809. If my replacement unit is not perfect, Denon or Marantz is the company I will switch to (3312CI in Denon or 6005 in Marantz).

I wanted to thank jjrsplace for posting his progress.

Although I called Cruchfield in April when I first started to have problems with my 808, this issue had not really propagated yet. I have been unwilling to send my unit in for repair and have it returned without actually fixing the problem. So I called Cruchfield today. At first I talked to customer support, they were helpful but did not really have the information on this problem so they transferred me to tech support and they knew all about this problem. Without me even asking they offered to replace my defective 808 with a new 809 which is shipping to me today. So hopefully this problem is fixed in the new unit. But for me, I am really happy at how Cruchfield is handling this--and now I can get rid of my rather heavy door stop and hopefully begin to enjoy Onkyo's latest model.