About Us

About Us

About Us

THE CALL CENTRE

"We manage your crisis when you are not able to"

The call centre is situated in Constantia Kloof, West Rand and is operated by Europ Assistance South Africa.

Europ Assistance South Africa is a registered financial service provider (FSP 5001)

Professional and well trained staff operate the call centre is operated 24/7/365.

An average of 80% of calls are answered within 20 seconds. The current performance of the centre is 92% Service level with 87% answer rate.

The call centre complies with ISO standards and is rated as the most comprehensive call centre in the country with an external network of 8 000 service providers.

The call centre operates in all 11 official languages.

Europe Assistance South Africa was established in 1993.

National Emergency Number

In the USA, Europe, Australia, etc. the well-known Rescue 911 system is in place, where a person can call one national number in the event of an emergency. In South Africa such a service is not available. There are separate numbers for the police, fire brigade and ambulance services (Note: Private ambulance service providers each have their own contact number.) The average South African needs to remember more than 50 numbers.

When a crisis situation arises, one is often away from your familiar surroundings and it becomes a cumbersome process to obtain the correct number of the closest police, ambulance, or other emergency service.

It is a well-known fact that TIME = LIFE. Thus emergency aid needs to be available immediately as any delay can cost a life.

Membership with CrisisOnCall offers access to a reliable emergency call centre by calling one national emergency number. CrisisOnCall is the first company that offers different numbers for Afrikaans or English speaking persons.

The "Contact Me" service and the CrisisOnCall application on smartphones provides a convenient alternative to initiating a phone call.