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Latest Reviews

I will never book through this company again, or through any third party for that matter. I was on the road and tired and thought I was booking with Holiday Inn directly. One hour after making the reservations my plans changed and I called to cancel. They were more than happy to cancel my reservations, but in no way willing to refund my money. The hotel manager stated he would have no problem refunding my money, but because I booked through Expedia (which is not noted anywhere on any document)…
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Cdiaz225's Response to ustraveler2's Review

Written on: 25/03/2014

Hi, my name is Carlos with HotelPlanner.com. I apologize for the experience you had to go through. Please give me a call so we can discuss this further and I can see what I can do to make this better thanks.

I appreciated the fact that questions I had about the area and accomadations were quickly answered and accurate.
The drive was 8 hours away and needed to make sure my son was going to be safe and without a problem to show his ID as a quest. They provided me the number to the motel to confirm what was already mentioned. Needed a motel quickly. Price was right and no problems on arriving. Room was ready and felt comfortable.
Thank you
…
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I will never again use Hotel Planner for my hotel reservations. Both hotels that I booked thru them were completely horrible. The first Days Inn, in North Carolina, had no pool even tho advertised as having one. They did not honor my handicap reservations and gave us a second floor room. The air conditioning in the room did not work and the staff was rude and argued with me over all of this.
The Days Inn in Pigeon Forge was not as bad but was not much better. The air conditioner had a leak…
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I would NOT recommend this company! When I made my reservation I was charged $301.00, but when inadvertantly talking to the hotel (trying to cancel) they told me I was being charged "much less" from what he could see when he pulled my reservation up. Basically hotelplanner.com charged me a few hundred bucks, but only paid the hotel some of that. They kept the rest for the company! Had I known that i would have just contacted to hotel on my own. No one needs "help" like this from a company to…
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I booked a room for one night stay and although they were under renovations changing out the carpets in the hall ways and painting, my stay was still very enjoyable. The room was almost perfect with all the amenities needed, except there was no refrigerator.
Everything was clean and so very comfortable i did not feel like leaving, but i had to. Front desk staff was friendly welcoming and very ready to answer all my questions and concerned.
She assured me that although the Hotel was under…
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I recently booked a hotel on this website and accidentally cancelled the room which was nonrefundable. I contacted customer service and was originally told that was the policy and they couldn't help me. I sent an email to Carlos Diaz who IMMEDIATELY responded by a personal phone call and got right on top of the issue. He called me back and emailed me as he went to work helping me to solve the issue. He was extremely professional and in my opinion went above and beyond, which is rare to see…
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Turn around and run as fast as you can away from HotelPlanner.com.
It is a highly deceptive service owned by Expedia.com, whose goal is not to serve your needs with excellence, but to cheat you, separating you from your hard-earned money without any recourse at all.
I have been billed $538.76 for a service that I NEVER received. Zero in return.
I am presently about to file a complaint with the state attorney general of Pennsylvania, and the Federal Trade Commission, as well as with…
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I CALLED PRIOR TO STAY TO RESERVE 1ST FLOOR SAID THERE IT NO PROBLEM DUE TO BAD KNEE AND FAMILY MEMBER HAD INJURY TO FOOT ENDED UP IN 3RD FLOOR. THE MAIDS WERE VERY GOOD THEY HELP AT ANY TIME ROOM WAS GREAT. THE BREAKFAST WAS VERY SAD STAYED 1 WEEK WITH KIDS ALL THEY HAD CEREAL,YOGURT AND OATMEAL. STAYED AT CHEAPER PLACES AND GOT MORE FOOD…
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Will never use Hotelplanner again after the horrible experience we had with them. Made a reservation for 2 rooms a month in advance only to show up to the hotel to find they only had one room for us. Front desk staff pretty junior and couldn't resolve it. Had front desk get on the phone where we were told a complete refund would be coming in 3-5 days. NOPE. Called back after a week and had the absolute worst customer experience ever. Off shore operators with bad english who continually…
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Cdiaz225's Comment

Written on: 05/08/2013

“Hi, my name is Carlos with HotelPlanner.com. I apologize for the experience you had at this hotel. Please give me a call so we can discuss this further and I can see what I can do to make this better"

Seybold's Comment

Written on: 05/08/2013

Hello,

I've already called this company three times for service and I won't be calling again. Seems to me like the customer service skills of HotelPlanner are very lacking. Canned response to every other bad review. Perhaps you should be the one reaching out to customers to find out what you can do to 'make this better'.

504Crank's Comment

Written on: 23/08/2013

He's the guy who creates problems in the first place.

HotelPlanner.com is a NIGHTMARE.

As this reviewer said, everyone at HotelPlanner.com appears to be Latino, suggesting that this is a flimsy offshore telemarketing operation - and that's not an epithet because I am married to a Latina. The problem is that this company has zero customer service other than to say no after taking your money. It's owned by Expedia, so boycott anything Expedia as well. I've had the exact same experience, now bilked of $538.76 for a service that I NEVER RECEIVED for a hotel reservation that could not be used because it WAS NOT AVAILABLE.

Rip off.

Run in the other direction as fast as you can away from HotelPlanner.com

Cdiaz225's Comment

Written on: 27/08/2013

“Hi, my name is Carlos with HotelPlanner.com. I apologize for the experience you had at this hotel. Please give me a call so we can discuss this further and I can see what I can do to make this better"

I booked a room at the Best Western Dry Creek Inn, Healdsburg, Ca. for a wedding. We decided not to stay the night and I called to cancel the reservation. Carlos Diaz handled the transaction in a very timely manner with no problems. I was surprised as this usually is not the case! Carlos was great, he called my home when there was a problem with my card, telling me he would mail the check to me. Sure enough two days later the check came in the mail. I am pleased with Hotel Planner and will…
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I needed to book a number of hotel rooms for a conference in Paris and had been recommended Hotel Planner by a colleague. They definitely lived up to expectations! We got a great deal and everything was sorted out quickly and without any fuss at all. We had a great trio and I plan to use Hotel Planner again in future.
…
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These people will not cancel a reservation 6 weeks in advance. They send out a confirmation notice that says you can cancel in big letters and then when you call to cancel tell you on the 4th page (in little letters) that you can't cancel. They are rude and not friendly. I would not recommend this site to a pack of rats…
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Cdiaz225's Response to sehwch's Review

Written on: 01/08/2013

“Hi, my name is Carlos with HotelPlanner.com. I apologize for the experience you had at this hotel. Please give me a call at 800-898-1347 x225 so we can discuss this further and I can see what I can do to make this better.

I had an excellent experience with HotelPlanner.com from the moment I found a very good deal for the hotel I was looking for. I was a little bit scared to make the reservation with them since it was the first time I heard about this Company but the bad reviews were not too bad. As soon as I booked my room I received a call from Carlos Diaz with HotelPlanner.com giving me some tips like calling the hotel directly 3 or 4 days before the check in to confirm the reservation so in case of any issue…
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Cdiaz225's Comment

Written on: 30/07/2013

Hi, my name is Carlos with HotelPlanner.com. I apologize for the experience you had at this hotel. Please give me a call at 800-898-1347 x225 so we can discuss this further and I can see what I can do to make this better.”

I told the woman 3 times I wanted a suite with a queen bed and a sleeper sofa. It was for 2 adults and one teen, 16.
We got 1 room with a double bed. Since there was a tournament in town, we were unable to find a room that would accommadate us all. The only room we could find was a single, two miles away where some of my sons team was staying. The additional room cost us another 90.00+ that we would not have had to spend if the HotelPlanner.com woman had booked it correctly in the first…
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Cdiaz225's Response to Mabbot's Review

Written on: 22/07/2013

Hi, my name is Carlos with HotelPlanner.com. I apologize for the experience you had at this hotel. Please give me a call at 800-898-1347 x225 so we can discuss this further and I can see what I can do to make this better.

Cdiaz225's Response to Mabbot's Review

Written on: 22/07/2013

Hi, my name is Carlos with HotelPlanner.com. I apologize for the experience you had at this hotel. Please give me a call at 800-898-1347 x225 so we can discuss this further and I can see what I can do to make this better.”

Booked 4 hotels, specifically states- traveling with my dog; only 1 if 4 allowed pets. Getting answers was difficult- most people I talked to didn't answer my questions but were happy to put me on hold…
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Cdiaz225's Comment

Written on: 30/07/2013

Hi, my name is Carlos with HotelPlanner.com. I apologize for the experience you had at this hotel. Please give me a call at 800-898-1347 x225 so we can discuss this further and I can see what I can do to make this better.”

We tried getting hotels downtown Chicago for a wedding and all they keep doing is emailing us hotels way out in the suburbs. We've long booked our hotel (not through them) but the new emails continue flowing in. Mistake trying this service…
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