Disgusted by ECP customer service. Placed a simple order for 2 x 5 ltrs of sceeen wash on Dec 24th using one of your sale discount codes. Been chasing since start of Jan to find out whats happening. Been told blatant lies by numerous members of customer service team telling me it's dispatched, its on its way, it will be with me in 2-3 days etc etc. Total rubbish! My repeated requests for my complaint to be escalated and requests to speak to management have been completely ignored. I have bought lots from you in the past but you will not be getting another £ from me. If you didn't have stock to fulfill my order you only had to say so and i wouldn't have been bothered. Except you chose to fob me off with lies for over 3 weeks.

dark_cobra wrote:Disgusted by ECP customer service. Placed a simple order for 2 x 5 ltrs of sceeen wash on Dec 24th using one of your sale discount codes. Been chasing since start of Jan to find out whats happening. Been told blatant lies by numerous members of customer service team telling me it's dispatched, its on its way, it will be with me in 2-3 days etc etc. Total rubbish! My repeated requests for my complaint to be escalated and requests to speak to management have been completely ignored. I have bought lots from you in the past but you will not be getting another £ from me. If you didn't have stock to fulfill my order you only had to say so and i wouldn't have been bothered. Except you chose to fob me off with lies for over 3 weeks.

Can't you just go in to your local store with your order confirmation email and explain the situation, if they are still being difficult then let them have it. You'll get more mileage doing that than posting on a forum as dare I say it's not that well monitored.

I always just collect from my local store it's a 30 minute drive, but It's easier and they can't lie as easily to your face!

Undoubtedly more expensive, but I just buy the large plastic bottles of screenwash from my dealership.

I know there are savings to be made, but I 100% dislike having to wait in when a delivery is due, as they invariably arrive when you're sitting on the loo, having a shower, or involved in some other bodily activity!

I ordered 25 ltrs of VW Quantum concentrated screenwash off eBay. Should keep the vehicles happy over the winter months but i go through it quickly in the van though.
Only cost £20 and was delivered within 48 hours.

Octavius wrote:I ordered 25 ltrs of VW Quantum concentrated screenwash off eBay. Should keep the vehicles happy over the winter months but i go through it quickly in the van though.
Only cost £20 and was delivered within 48 hours.

Ordered oil and filter for my old car, didn't go through so put another order in for collection, then received two emails so thought no bother as it was all in stock.

Got a call to collect it, so off I go, arrive and "we only have one bottle". Where is the other bottle then? Seeing as you called me to say both my orders were here so in theory, you should have 4 bottles and 2 oil filters?

"oh we must have sold it". Why have you sold my poxy order then?!

Anyways, go to walk out and just order it from ebay, walk past the oil on the stand, 6 bottles of the Shell Helix 5w40 sitting there.... also for less than the cost with the 25% off discount code! Picked up two bottles there and off I went looking very smug indeed.

I got an emailed letter this morning for the ceo of EuroCarParts accepting they have been very poor recently and apologising for this. Move of hq and distribution centre, multiple issues etc etc. But must say a good bit of marketing from them as yesterday I did not want to ever set foot in a ECP again, and today think, fair enough, they know they have let people down and are trying to make amends. Will use them again, but not if I need speed and quality of service. They need to earn that trust again.

M140i Auto; Met Grey with Black Interior; MPower LSD; Bilstein B12; Lots of bells and whistles; Could do with a wash;