Recent reviews

Great location to everything. Clean, safe and excellent rooftop patio! Number one choice for cost and location. Easy access to the theater, subway and central park.

May 7, 2019Verified Hotels.com guest review

Brenda, usBusiness trip

Good 6.0

Poor experience

The room i got was located in a very dirty hallway, probably service area. Walls were all old and dirty, not anything you would expect feom 3 or 4 star hotel. I ordered a room on the 9-19 floor but when i got there the clerk told me i ordered a lower floor and they didnt have anything stating i ordered a higher floor. I had to ask him for that specifically and that made me very uncomfortable like i had to beg for whatever i already ordered anyway.
Also the clerk made it look like he is doing a personal favor for me giving me that room. On the day of departure i wanted to go eat something before leaving to the airport and it was pouring rain outside. So i left my suitcase in the hotel and asked for an umbrella. The clerk told me since i checked out, they couldnt provide me the umbrella. I had to go out in a rain when everyone else around me got umbrellas. Its not that its terrible but i guess my expectations from the $350 per night were different