Unable to import icons

The topic title says it all. My hosting company has been trying to solve this issue but there is nothing they can do. There are no error logs etc. I have tried to disable plugins but nothing helps. Here is a screen capture of the issue, so you can see what I’m doing.

Can you do me a favour and check your dev tools console for errors when you’re trying to upload? Also, check your FTP folder /wp-content/plugins/custom-icons-for-elementor/elementor_icons_files and tell me if anything is being saved in there?

Right now manually uploading fontello packs via FTP won’t actually register the icons into elementor, so that’s not an option.

If one of you has a dev site live with this issue, email me a wpadmin login and ftp details, I’ll play around and see what I can do. It’s likely connected to the shared host not having all the PHP libraries I need installed, but I’d like to confirm.

The issue was solved when I added some php libraries in the php settings with the cPanel. It was just a ticks in the boxes – nothing more complex. Which libraries it were, I don’t remember. Maybe you hosting provider can help you with that. I hope this help you.