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SSP hit by ANOTHER outage

Insurance brokers started the week on Monday fuming over yet another service outage that hit insurance software provider SSP Worldwide.

On social media, SSP confirmed that its system suffered connectivity issues for the second time in less than a week.

“Apologies for the disruption to service today,” SSP announced on Twitter. “All Pure Broking and related apps are now fully restored.”

“Some customers may be experiencing connectivity issues with Pure Broking this morning,” the software provider also said on Monday.

Following the service outage, SSP advised users to check its online customer portal for updates.

Brokers took to Twitter to complain that they were unable to access the SSP platform.

“We are unable to log in. Again. The service desk cannot provide any useful information. Please provide a timescale urgently,” tweeted David Charles Insurance Brokers. The firm later said that the issue had been resolved.

Brokerage Harvey Pettitt & Partners tweeted: “Another day, another system fault. Come on @SSP_Worldwide can we have a month where the system works faultlessly?”

Since the referendum on 23 June 2016, there has been a lot of uncertainty in many sectors, but for the UK's insurance and long-term savings industry, the largest in the EU and third largest worldwide, the shockwaves are likely to be felt for some time