Policies

For your convienence, we only accept VISA, MasterCard & American Express.

Cardholder signatures are due at check in, with receipts found in room.

For your security, we do not accept cash or cheques.

Stay Today bookings will be required to meet host with chip authorized credit card and ID.

We reserve the right to request credit card & photo identification used for booking.

CANCELLATIONS

Granville House B&B (and Hycroft Suites) are small accommodations with a limited number of rooms. Due to our size and the fact that we do not overbook like large hotels, cancellations and changes made to arrival and departure dates affect us significantly. Please read and understand our Rack Rate cancellation policy:

No-Shows will be charged the full amount of the stay.

No refunds for 1 to 6 room nights canceled within 14 days of arrival.

No refunds for 7 nights or longer canceled within 30 days of arrival.

Even when no refund is due, a refund maybe applied if the unit is resold.

Cancellation Fee of 10% ($50 minimum) is applicable on all cancellations.Some promotions have a no refund or cancellation policy. See Booking Confirmation for details.

If a booking is based on an incorrect rate, we will contact you to correct the rate or cancel the reservation.

Granville House B&B is an Adult Oriented Bed & Breakfast where guests come to experience a peaceful & tranquil visit. Unfortunately the presence of young children, toddlers and infants is not conductive to this experience most often resulting in disappointment and discomfort for everyone involved.

Young Adults 14+ are welcome at the Granville House B&B.

Our other property, Hycroft Suites is very Family Friendly and accepts children of all ages.

NO PETS

All suites are no pets suites.

If you are traveling with a pet consider LoveOnALeash.ca or Waggers Dog Care.

Smoking violation will result in a $250 Cleaning Fee billed to your account & immediate eviction.

Tampering with smoke detectors is a criminal offence and subject to fines &/or immediate eviction.

QUIET ENJOYMENT

In an effort to provide a pleasant time for all guests, quiet time is from 10pm-10am.

Please be considerate of others.

LOST & FOUND

We prefer that you don't leave items behind, but know from our own traveling that it does happen. If you have lost something somewhere along your trip, give us a call and if it is in our lost and found box, we will gladly mail it back to you for the cost of postage and a $10 handling fee. Lost & found items are donated to the Salvation Army after 30 days.

VERY BAD THINGS

Any reservations made under false pretenses will be subject to forfeiture of advance payment, and the party will not be permitted to check in and/or the party will be required to vacate the property. All additional charges and payment will be the responsibility of the guest should they need to move to another property.

Abnormal Cleaning Fee applicable beyond typical hotel cleaning.

Furniture moved from designated area will result in a service charge.

Items removed &/or damaged will result in a replacement &/or service charge.

We prosecute theft to the fullest extent of the law after immediate eviction.

Granville House B&B reserves the right to interrupt or refuse service to any customer.