Frequently Asked Questions

What and why?

What is Prison Voicemail?

Prison Voicemail enables family or friends to exchange voicemail messages with a prisoner at any time. They are assigned a unique landline phone number, which they can call at any time to leave messages. The prisoner accesses the messages by dialling the same number from any phone in the prison, and can choose to leave a reply.

What are the benefits of using Prison Voicemail?

For the family/friend:

It rebalances communications by enabling the family to initiate contact, meaning they can share thoughts and feelings as they happen, rather than waiting until the next time the prisoner calls.

It’s fast - messages are instantly available at the other end.

Available at any time - users can exchange voicemails straight from their mobile phone at any time. This is particularly useful if the family member works or is unable to be by the phone during the day.

No more missed call frustration - family members who have missed a call from the prison can just call back and leave a voicemail, relieving their feeling of guilt or frustration.

For the prisoner:

Less queueing - no need to queue to get to the phone at peak times. Send and receive messages at off-peak times instead.

Less worry - Receive regular updates, or easily arrange times for calls and visits.

More contact - family can share thoughts or feelings wherever they are, and exchange messages even when both parties are on different schedules.

Cheaper than calling a mobile - calls cost the price of a landline call, but the family member can listen and respond on-the-go from their mobile.

Who is Prison Voicemail best suited to?

If you often miss calls from a prisoner, or find it difficult to be on the phone at the same time, our service will be very helpful. Likewise if you have family members such as children or elderly people who are unable to have contact with the prisoner but wish to, being able to exchange voicemails can make a huge difference.

Signing up

How do users sign up?

The family or friend of the prisoner signs up for Prison Voicemail on our website (www.prisonvoicemail.com) or over the phone (01603 340588).

You will need:

Your phone number

Basic prisoner details including prisoner number

Credit or debit card

You first input your email address, phone number (this will be the only phone you can leave messages from), and the select the name of the prison from the drop-down menu. You have to agree to Prison Voicemail’s terms and conditions by ticking the box before proceeding.

Is it possible to sign-up over the phone for non-internet users?

Yes, just give us a call on 01603 340588 and we’ll help you to sign up.

Is it possible to sign up with a landline?

Can I sign up from overseas?

Yes, you can sign up for an international account by clicking on this link. If your country is not available, let us know and we will see if we can support it.

Does the user need to inform the prisoner about the account?

No, we will work with the prison to do that. However, if the prisoner does not check their messages once they have been informed, it is up to the family member to ask them to.

Using Prison Voicemail

How does it work?

The user dials their Prison Voicemail landline number from the mobile phone registered to their account (they will not be able to get through from any other number).

The service automatically hangs up the call and then calls the user back within 30 seconds. This is a security measure, but has the added benefit that it saves the caller’s phone credit.

The user answers the call from our service and is prompted to leave a voicemail. They leave their message and hang up when finished. The user can repeat this process to leave more messages.

The message is then instantly available at the other end. The next time the prisoner dials the same Prison Voicemail landline number from inside the prison, they will hear the message played back to them. If there are multiple messages, the prisoner will hear them one after another.

Once the messages have played, the prisoner can hang up or leave a reply message and then hang up when finished.

The user will receive a text message notification the first time the prisoner checks for a message, and if the prisoner leaves them a reply.

Are there any rules for using the service?

Users must not leave messages which may have a negative impact on the prisoner’s state of mind. In the event that messages are left which may cause distress, they must contact the prison directly to ensure prison staff can provide support.

Do you have any advice for getting the most from the service?

Prison Voicemail advises that the user leaves relatively short messages on a regular basis, rather than longer messages or multiple messages before the prisoner has had a chance to listen to earlier messages. This will reduce the chances of using all their PIN credit in one go.

Prison Voicemail works best if prisoners get into the habit of checking for messages regularly. They do not get charged if they have no message waiting, so can check as often as they like.

For frequent contact: If users plan to leave messages regularly, they should remind the prisoner to check every day.

For infrequent contact: If users only plan to leave messages occasionally, they should agree a set day each week when they will leave a message, so the prisoner knows when to check.

What happens if users try to call their voicemail number from another phone?

Calls to the voicemail number must be made from the mobile number registered on the account. Calls from any other phone will get a “number not recognised”.

Is there a maximum message length?

Messages are limited to just under 3 minutes in length. This is to reduce the amount of call credit prisoners spend when collecting the message, and reduce waiting time for other prisoners who wish to use the phone.

Who can exchange messages?

The system only allows the original phone number registered to the account to exchange messages. This number will already have been approved by the prison. When the account holder calls to leave or receive a message, it verifies caller ID by hanging up and calling back on the approved number.

What happens if my contact moves to a different prison?

If the prison is on our list of active prisons then the service will keep working. There is no need to do anything. If the prison is not on our list please contact us to let us know.

What if two or more family members want to leave voicemails for the same prisoner?

Currently, each person will need to set up a separate Prison Voicemail account and will receive a unique Prison Voicemail number. The prisoner will need to call both numbers to check for messages. In the future we are planning to introduce single accounts for multiple parties, however this is still in development.

Can prisoners manage their messages?

The PIN phone system does not allow touch tones, therefore our system automatically deletes messages once they have been listened to.

Can family members manage their messages?

How does it work for solicitors and other confidential callers?

Solicitors will be able to create special accounts which allow multiple prisoner clients to be added. Each will be allocated a unique Prison Voicemail number. In the New Account Registration email, the number will be marked with the status “Confidential” and some additional information about the account owner will be provided, for example in the case of a solicitor, their law society number and company name would be provided. The prison should then add the number to the confidential list in the PIN phone system.

What prisons are you active in?

Prison Voicemail is currently expanding to prisons across England and Wales. You can see an up-to-date list by going to this page. Alternatively, let us know and we’ll notify you by email each time we launch in a new prison.

The mobile app

What does the app do?

The app has a number of extra features designed to improve the user experience for the family or friend. It enables users to leave messages without calling their Prison Voicemail number, as well as re-listen to old messages. It also makes it easier to manage your account minutes. As the app uses data connection to send and receive messages, you will need to be connected to the internet to use it.

How do I get it?

Does the app cost anything?

No, the app is free, but you will need an active Prison Voicemail account to be able to use it.

Pricing

Who pays and how much does it cost?

The cost of the service is paid by the account holder outside prison, usually a family member or friend. They choose a monthly subscription package which will automatically be deducted by Continuous Payment Authority once per month.

Each package comes with a set number of call minutes for the month. Current packages can be seen on the Prison Voicemail website (www.prisonvoicemail.com).

What's the difference between monthly subscription and pay-as-you-go?

Monthly subscription packages mean you sign up for a recurring monthly charge which is taken from your account once per month on the same date. These packages come with an included number of minutes. If you do not use up all your minutes on a particular month, the minutes will roll-over to following months. If you run out of minutes during the month, you can buy top-ups on our website.

Pay-as-you-go accounts have no monthly charge. You simply buy top-ups as and when you need them. However if you do not use your pay-as-you-go account for 90 days or more, the account will be cancelled. There is usually a setup fee associated with the pay-as-you-go account which covers our monthly admin costs.

Does the prisoner have to pay anything?

Prison Voicemail does not charge the prisoner for listening to or replying to messages, however the calls will still cost them the usual PIN phone landline rate. If they have no new messages, our system returns a busy tone to avoid wasting the prisoner’s PIN phone credit.

Will checking for messages cost anything or block the phone for the prisoner?

No. If the prisoner has no messages waiting, they will hear a busy tone and will not use any PIN phone credit. They will not be blocked and can make another call to a different number immediately.

Why isn’t it completely free for the prisoner?

Unfortunately Prison Voicemail has not yet been able to get authorisation to offer freephone numbers to prisoners. This is something we hope to do in the future.

What if the user wants to cancel?

The user can just call us on 01603 340588 or email support@prisonvoicemail.com and we will cancel their account. There is no contract tie-in, so they can cancel at any time.

About Prison Voicemail

Are you a charity?

Prison Voicemail is classed as a social venture, meaning we’re a for-profit company but with a social mission. Practically speaking, this means we have a duty to prioritise social impact over all other considerations, including profit. It’s a relatively new model so some people may misunderstand the difference between us and a normal for-profit company.

This is the definition from the Social Enterprise UK website:

“Social enterprises are businesses trading for social and environmental purposes. Many commercial businesses would consider themselves to have social objectives, but social enterprises are distinctive because their social and/or environmental purpose is absolutely central to what they do – their profits are reinvested to sustain and further their mission for positive change.”

How do you measure your impact?

Prison Voicemail is working with the forensic psychology department at Lincoln university to measure the impact of its service on prisoner and family communication and well-being; safeguarding in the short, medium, and long-term.

Terms And Conditions

These Terms & Conditions set out the terms under which Prison Voicemail provides you with the ability to use its voicemail service.

1. Introduction:

a. Prison Voicemail is a trading name of PHONEHUB IO LTD, company number 9568821 registered in England and Wales.

b. References to "we", "us" and "our" are to Prison Voicemail and we refer to you, the user, as "you" and "your".

c. Please read these Terms & Conditions carefully as they affect your rights and liabilities under the law and the terms governing your use of Prison
Voicemail. By using Prison Voicemail's services, you agree to these Terms & Conditions.

d. If you have any queries, please contact us at info@prisonvoicemail.com.

2. What is Prison Voicemail?:

a. Prison Voicemail enables you to leave voice messages for a specific prisoner in a prison that has approved our service. You can leave a message by
dialling your unique Prison Voicemail number. The prisoner can receive the message by dialling the same number from the phone system in the prison.

b. Prison Voicemail is secure in that it only allows pre-approved numbers to leave messages. When you sign up for the service, you register the number from
which you will leave messages. The prison may wish to vet this number before you are allowed to leave messages.

c. You pay for messages left through Prison Voicemail through a monthly subscription payment associated with the price plan you choose while signing up for the service, or through a Pay As You Go plan. The subscription is a recurring monthly fee which is charged to your chosen payment card using Continuous Payment Authority. This is not a direct debit. The fee will automatically be deducted from your card on the same day each month. If the payment does not go through for any reason, the system will continue to attempt to take payment at regular intervals. After three failed payments, the system may cancel your subscription automatically. Until payment is received, your account will be blocked from use.

d. Each time you make a call the following process occurs:

i. You dial your unique Prison Voicemail number.

ii. Prison Voicemail verifies your caller ID. It will then hang up and call you back.

iii. You leave your message.

iv. The prisoner dials the same unique Prison Voicemail number. The prisoner can then listen to any messages on the system.

e. Some users may also use the Prison Voicemail mobile application to use the service. In this case the process will differ from that listed above.

f. Prisoners can, if enabled, initiate a message by dialling their Prison Voicemail number twice within one minute. The second call will get through and enable them to leave a message.

3. Call Rates:

a. Please check the Prison Voicemail website for current pricing. From time to time Prison Voicemail may offer discounted or free calls. These offers are subject to any specific terms of each individual offer.

b. Your chosen price plan comes with a number of minutes which can be used throughout the month. These minutes are reduced by any time you spend on the phone to your Prison Voicemail number, including time spent listening to messages, leaving messages, and listening to the Prison Voicemail system voice. The time the prisoner spends using the service is not counted and does not subtract from your minute allowance. If you use the Prison Voicemail app, only the length of your messages to the prisoner, rounded up to the nearest minute, are deducted from your balance. Please note that all deductions are rounded up to the nearest minute.

c. Prison Voicemail is not responsible any additional calling charges that you or the prisoner may incur from your phone providers. Prisoners will usually pay for their calls at the normal landline calling rate charged by the prison phone system.

d. Call Rates are subject to change at any time.

e. Any remaining minutes purchased as part of a subscription package will roll-over at the end of each month for a maximum of two months. Users may purchase top-up minutes through their account dashboard. These minutes will roll-over indefinitely until they are used up.

f. If an account relies on top-up minutes only without any monthly susbscription payments, it is classed as a Pay As You Go account. There may be a setup fee associated with this type of account. Pay As You Go accounts which have been inactive (no top-ups during this period) for more than 90 days may be cancelled without notice.

g. If at any point a subscription payment is missed and the account becomes past due then any accrued minutes from that subscription package will be lost. If a user subsequently makes a payment, the account will restart but the accrued minutes will not be kept.

4. Live calls and the Prison Voicemail App:

a. The Prison Voicemail app can be downloaded on iOS and Android from the appropriate app store. It features enhanced functionality enabling family members to listen to old messages and leave new messages without dialling the Prison Voicemail number. Please be aware that the app operates over data connections, therefore data charges may apply.

b. Some users with the Prison Voicemail app may have an additional feature available – live calls – which is available in certain establishments. This feature enables the prisoner to speak in real-time with the voicemail user if the user is available. The user can indicate their availability by selecting the appropriate option on the app.

c. If the user has indicated that they are available to receive calls from the prisoner, the next time the prisoner calls their Prison Voicemail number, after hearing any waiting messages, the app will ring and the user will be able to speak directly to the prisoner. The length of this call may be deducted from the user’s minutes balance, depending on the subscription package of the user.

d. The Prison Voicemail app relies on the phone having a data connection. A slow or patchy data connection may result in calls or messages being poor quality. We advise users to connect to wifi when doing Live Calls to avoid excessive data usage.

5. Refunds:

a. You may cancel your account with Prison Voicemail at any time. We will consider requests for refunds on a case-by-case basis depending on usage of the account, and any issues experienced by the user. We reserve the right to refuse refunds if the account has been actively used, if the user failed to inform us in a timely manner of their wish to cancel, or if the account has been denied by the prison for public protection reasons, and to retain an administration fee of up to 30% of the monthly subscription cost to cover our own costs of purchasing the line. All refunds will be made within 60 days once agreed with the customer.

b. No refunds will be issued for unused call minutes or setup fees on Pay As You Go accounts. For subscription plans, no refunds will be given for any period prior to the most recent payment.

6. Restrictions:

a. Prison Voicemail is currently only available in select prisons where the service has been approved.

b. The use of Prison Voicemail at the discretion of the individual prison and the Prison Service.

c. Individual messages are subject to a maximum length due to prison restrictions. This length varies from prison to prison, and will be communicated to
you by Prison Voicemail.

7. Availability of Services:

a. Your access to Prison Voicemail may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Your
access may also be restricted if we are required to restrict it following instruction from the government, the prison service or prison management, or any
other competent or lawful authority. In these circumstances, we will attempt to restore the service as soon as we reasonably can.

b. Prison Voicemail only offers its service at specific prisons. If the prisoner is not housed at one of the prisons serviced by Prison Voicemail, you will
not be able to use your Prison Voicemail account. In these situations, Prison Voicemail will inform you and will either suspend the service, pending being
made available at that prison or close your account at no charge.

c. Prison Voicemail uses some third-party technology and as a result cannot guarantee that the service will always be available. Prison Voicemail accepts
no liability for any losses resulting from any faults or problems with its service.

8. Our Responsibility to You:

a. We will provide you with a Prison Voicemail number that is unique to your account. Prison Voicemail will attempt to provide a landline number that is
local to your home address, however this may not always be possible, in which case Prison Voicemail will provide a UK-based landline number. This number
remains the property of Prison Voicemail, and may be removed from service or reassigned at any point.

b. If you have provided Prison Voicemail with the necessary details of the prisoner, Prison Voicemail will inform the prison of the new account and ask the prison to add the Prison Voicemail number to the Prisoner's approved numbers list. Although the prisons aim to process the new account quickly, there a number of potential reasons for delays in processing or rejections of new accounts, including public protection issues, the account owner’s number not being on the prisoner’s approved PIN list, delays in adding the account owner’s number to the prisoner’s approved PIN list, and staff holidays. It is your responsibility to follow up with Prison Voicemail if you believe there is a delay in the processing of your account at the prison end;

c. Enable you to pay your subscription and buy top-up minutes using a credit or debit card;

d. Enable you to leave voicemail messages, subject to limitations on maximum length and your available account credit;

e. Enable the prisoner to listen to voicemail messages by dialling the Prison Voicemail number from within the prison, subject to limitations on maximum
length and your available account credit;

f. Charge the cost of the calls to both leave and receive messages at the agreed price to your account.

g. We do not assume any liability for the content of messages left by you or the prisoner on Prison Voicemail

h. You acknowledge that we are not responsible for providing (or maintaining) the equipment that you use to access Prison Voicemail services or the
national or international telecommunications networks which your calls travel across.

i. Nothing in these Terms & Conditions affects your statutory rights (which include, for example, that we will provide Prison Voicemail services to a
reasonable standard and within a reasonable time). For more information on your statutory rights you can contact your local Citizens Advice Bureau or
Trading Standards Office.

j. Nothing in this section shall limit or affect our liability resulting from anything we provide to you being found to be unsafe or if something we do
negligently causes death or personal injury.

9. Limitations:

a. In all cases, our liability is limited to the amount you have paid to use the service.

b. Prison Voicemail accepts no liability for any consequences of messages sent through its service.

10. Your Responsibility to Us:

a. You must abide by the terms and conditions of Prison Voicemail.

b. You must not use Prison Voicemail for any unlawful or fraudulent purpose, to make any communication which is, or is intended to be, malicious,
fraudulent or hoax, or which is a breach of prison rules, or in any way which may damage or affect the operation of Prison Voicemail or any other
telecommunications system.

c. You must adhere to the guidance provided by the prison on the appropriate use of Prison Voicemail.

d. You must allow the monthly subscription payment to be taken by Prison Voicemail in a timely manner.

e. Users leaving voicemail messages should be mindful of the impact of their communications on the prisoner's wellbeing. Users are strongly advised not to
leave messages which may have a negative impact on the prisoner's state of mind. In the event that messages are left which are likely to cause distress
users should contact the prison directly to ensure that prison staff can provide support.

f. You must not make any attempt to circumvent our system's security. Such attempts are strictly prohibited.

g. By signing up to Prison Voicemail you are consenting to allow the prisoner you name during the signup process to listen to and reply to your voicemail messages and to trigger notification text messages to your mobile phone.

h. It is your responsibility to ensure the prisoner is checking regularly for messages, and to use the service to its fullest capacity. Prison Voicemail cannot be held responsible for customers who under-utilise or misuse the serve.

11. Intellectual Property:

a. The design of Prison Voicemail's services, and the trademarks, service marks and logos contained therein ("Marks"), are owned by or licensed to us. No
licence is granted to you in these Terms and Conditions to use any trade mark of Prison Voicemail or its affiliated companies. The design system remains
our property and cannot be copied.

12. Personal Information:

a. For the purposes of data protection legislation within the United Kingdom you hereby consent to our processing of "personal data" (as defined by the
Data Protection Act 1998) by submission of your personal information on the Website and we agree that we will treat the personal data as confidential.

b. You acknowledge and agree to be bound by the terms of the Privacy Policy.

c. If you provide personal information to us through using Prison Voicemail, we will not share it with anyone outside of Prison Voicemail for marketing
purposes.

d. We will never disclose your information to anyone outside Prison Voicemail except where we have your consent; where we are required or permitted to do
so by law; to other companies who provide a service to us; or any successors in title to our business.

e. Prison Voicemail reserves the right to use your data on a confidential aggregated level to draw conclusions about the use of the service, and may wish
to share this data or analysis of this data with third parties.

f. For the purpose of impact evaluation, safeguarding or welfare issues, or prison security, Prison Voicemail may need to share individual user data with parts of the prison service, partner agencies working with the prison on your behalf, the Ministry of Justice, or partner academic institutions. By using Prison Voicemail you consent to share your data with these parties.

g. Prison Voicemail reserves the right to keep customer data on its database for up to 2 years following the termination of any agreement.

h. All prison communications may be monitored in the interests of prisoner welfare and security.

i. Prison Voicemail will fully comply with any request made under the Regulation of Investigatory Powers Act 2000 (RIPA).

j. Prison Voicemail reserves the right to listen to user voicemails only where absolutely necessary to improve its service or identify and solve issues.

13. Marketing and Research:

a. By using Prison Voicemail, you agree that we may contact you with offers and information about our products and services. If you do not wish to receive
these offers, please let us know.

14. Termination:

a. Prison Voicemail reserves the right to terminate its agreement with you at any time.

b. You may terminate your agreement at any time with Prison Voicemail over the phone or on your account dashboard. You will not be eligible for a refund, except at the discretion of Prison Voicemail.

15. General:

a. Although Prison Voicemail obtains approval from the management of all prisons it works with before offering its service at these prisons, it does not
accept any liability for decisions taken by staff or management of the prison, or at any other level within the prison service or National Offender
Management Service or Ministry of Justice, that result in its service being blocked, banned, or closed, or the prisoner receiving any kind of disciplinary
action.

b. By using Prison Voicemail, you represent to us that you are fully able and competent to enter into and abide by these Terms & Conditions.

c. If you breach these Terms & Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in
any other situation where you breach these Terms & Conditions.

d. We shall not be responsible for any breach of these Terms & Conditions caused by circumstances beyond our reasonable control.

e. These Terms & Conditions are subject to English law. We will try to solve any disagreements quickly and efficiently. If you are not happy with the
way we deal with any disagreement and you want to take court proceedings, you must do so in England, Scotland, Wales or Northern Ireland.

f. These Terms & Conditions shall constitute the entire agreement between you and us regarding use of Prison Voicemail. If any provision of these Terms
& Conditions is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining
provisions of these Terms & Conditions, which shall remain in full force and effect.

g. We may modify these Terms & Conditions at any time without notice to you and it is your responsibility to review these Terms & Conditions for
any changes. Your continued use of Prison Voicemail following any amendment of these Terms & Conditions will signify your assent to and acceptance of
its revised terms.

h. A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term
of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act. Any member
of Prison Voicemail may enforce any provision of these terms as if it were a party to these terms.

16. Customer Services and Complaints:

a. If you have any queries, please contact us using the details listed on the Prison Voicemail website.

17. Copyright Notice

a. This website and its content is copyright of PHONEHUB IO LTD 2017. All rights reserved.

b. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

i. you may print or download to a local hard disk extracts for your personal and non-commercial use only

ii. you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

c. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any
other website or other form of electronic retrieval system.

18. Complete Agreement:

a. These provisions constitute the entire Agreement between you and Prison Voicemail with respect to the use of this site and any Software, Content, or
Product contained therein, unless specified and marked "Addendum" on the site.

Privacy Statement

This privacy policy sets out how Prison Voicemail uses and protects any information that you give Prison Voicemail when you use this website.

Prison Voicemail is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified
when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Prison Voicemail may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy
with any changes. This policy is effective from 9th September 2017.

What we collect

We may collect the following information:

· name

· contact information including email address and phone number

· postcode and address

· other information relevant to customer surveys and/or offers

· prisoner details including name, number, and prison

· relationship to prisoner

What we do with the information we gather

We require this information to comply with the laws governing prisoner communications, to understand your needs and provide you with a better service - in particular for the following reasons:

· Internal record keeping.

· We provide your information to the prison for the purpose of setting up your account. If the prison indicate to us that the prisoner has moved to another prison we will forward the information to that other establishment.

· We may use the information to improve our products and services.

· We may periodically send promotional emailsabout new features, special offers or other relevant information pertaining to your service.

· Safeguarding all users of the service is of paramount importance to us, some users of the service may be vulnerable individuals. In light of this, we may at the discretion of our directors choose to contact the prison if we, in the course of performing technical support, were to stumble across information which we believe could indicate that an individual is at risk of self harm or other risk of harm.

· We will send you notifications to help you make the best use of the service, you can contact us to change which notifications you receive.

· From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, pidgeon, mail or heck any other method known to man. We may use the information to customise the website to make the content relevant to you and easier to use.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure,we have put in place
suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse
web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can
tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to
tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way
gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline
cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have
any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst
visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to
the website in question.

Controlling your personal information

Prison Voicemail will never provide provide your information to any other organisation for direct marketing purposes.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use
your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this
to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like
a copy of the information held on you please write to PHONEHUB IO, St Faiths House, Mountergate, Norwich NR1 1PY, United Kingdom.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above
address. We will promptly correct any information found to be incorrect.

Android permissions

The Android version of the Prison Voicemail mobile app requires a number of permissions from your phone. These include:

· RECORD_AUDIO - We use this for recording new messages.

· READ_PHONE_STATE - We use this to pre-fill the sign up form with your default contact details and for user verification.

· READ_CONTACTS - We use this to pre-fill the sign up form with your default contact details.

The standard privacy policy applies to any information gathered through the Prison Voicemail mobile app.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Prison Voicemail, and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

You must not use our website in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. We accept no responsibility for any loss or harm incurred.

Through this website you are able to link to other websites which are not under the control of Prison Voicemail. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Prison Voicemail takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.