Toll-Free Voice and Fax Calls

Overview

Make it easy for customers to call or send a fax to you for free, from anywhere in Canada and the U.S., with TELUS Toll-Free Service. If you’re a TELUS Business Long Distance customer, you receive a toll-free number at no additional charge. There are no setup fees, and no special equipment or separate lines required.

Reporting

Courtesy Response

Answers calls for you at scheduled times or when lines are busy or unanswered.

Help callers before you answer

Play a message that provides callers with information they need before you answer their calls.

Record prompts and manage emergencies

Use a set of pre-recorded prompts to guide callers. During an emergency or pre-planned event, the Emergency Routing feature ensures no calls are missed.

Route calls

Schedule-based routing directs calls to another location based on any combination of time of day, day of the week or day of the year. Area code routing directs calls to different locations based on the caller’s area code.

Identify callers

View the phone number of the person calling. Also, identify the specific toll-free number the caller dialled — useful when multiple toll-free numbers are routed to the same number.

More Phone Services

Office Phone

With TELUS Office Phone’s consistent and reliable services and tools, track and manage your calls efficiently while only paying for the services you need.