Tag Archives: conflict

by Judith E. Glaser When we feel strongly that our point of view is right, our brain focuses on looking for evidence. We stop listening to other perspectives and fight for our point of view. We create a culture of … Continue reading →

By Judith E. Glaser We are all familiar with the ‘chemistry’ factor in relationships and the chemical attraction metaphor. However, we are now learning that our insights about the chemical nature of relationships and conversations are more than a metaphor—they are a … Continue reading →

by Judith E. Glaser We all recognize the need for courage to start a business, play competitive sports, incur risks in investments, lead a diverse team in competitive markets, or take on an outback adventure. But do we really need courage to … Continue reading →

By Lee Ellis In Patrick Lencioni’s latest book, The Advantage, he points out that in today’s competitive world a healthy organization is likely to be the greatest competitive advantage you can have. He’s right, so what exactly does that look like? … Continue reading →

…Or, how to reframe and get neutral in highly charged emotional situations. In fact, Conversational Intelligence is a three skills when you thinking you’re learning one…kind of book. Judith E. Glaser, a frequent blogger here, wrote the book so leaders can become better … Continue reading →

by Karlin Sloan Research shows that 60-80% of all workplace difficulties stem from strained relationships between employees, not from deficits in an individual employee’s skill or motivation.* And, the financial costs of interpersonal conflict in the workplace are high. Ernst … Continue reading →

by Judith Glaser I’m sure it’s happened to you: You’re in a tense team meeting trying to defend your position on a big project and start to feel yourself losing ground. Your voice gets louder. You talk over one of … Continue reading →

And in one corner, you have the Boomers and what they think of Millennials: “They’re so lazy. They don’t have a good work ethic” Squaring off on the other side, you have the Millennials and what they think of Boomers: … Continue reading →

by Sandra Ford Walston “Sticks and stones may break my bones, but words can never hurt me.” This time-worn saying is false. For example, “a stone is thrown” when someone says, “I don’t care how you do it, just get … Continue reading →

By Lois Zachary One day after a long frustrating interchange with Siri, I shouted, “can’t you find any information at all on that topic? What is taking you so long? Her response? “I am putting myself to the fullest possible … Continue reading →