...In almost every category of business, the current approach leads to managers seeking to squeeze a few more percentage points of revenue out of business practices that they have already optimized, over and over again, in many cases going back decades.

Managers end up ignoring bigger opportunities because they don't fit neatly into the established paradigms implied by existing measurement systems. Put simply, the needs of the measurement system start to outweigh the broader need of the business (to grow, to add value, to win).

Many brand managers are happy to talk about disruption. Talk, as the saying goes, is cheap; too often, actions fail to keep pace with good intentions. Until more brand managers embrace the transformational opportunities of mobile, social and the emerging Internet of things, the future will remain un-evenly distributed.

"The internet has squeezed the end user to the product" - this has fundamentally changed how brands are built today. My presentation, originally given at the WinWin Business Accelerator Conference 2014, explores the many facets that make up a truly great brand of today.

igital media represents a huge challenge to the theory and practice of branding. Some have even questioned if brands are now "dying". We don't think so, but we do think that many tactics used for brand-building are being rapidly replaced by new approaches. The way forward is about more than just adopting the latest digital tools, it requires a new way of thinking about, and managing, brand value. The following articles explores this topic in depth.

The web is disrupting the historical dynamics of customer loyalty; merely adopting new social media tools is not enough to resolve this issue. In order for brands to adapt successfully, the use of social media tools must be accompanied by a stronger customer experience orientation. This slide show lays out the challenge and offers some suggestions for future focus.

It goes without saying that we’re living in interesting times. One of the things that I’ve noticed about living through a period of significant change in business and culture is that concepts that feel counter-intuitive one day (because they are new, unfamiliar and sometimes downright strange) can turn out to be self-evident the next day.

We are living in a new era for brand-building. Digital technologies are making "Word of Mouth" more important than ever. In this presentation, find out about the implications of all of this change for your brand as well as some examples of how leading-edge brands are thriving under the new rules of branding.