Compensation claims

We have internal service standards for processing compensation claims. In 2012–13, we aimed to acknowledge all claims within three business days. Once we have obtained all the necessary information in support of a claim, we aim to process it within 56 days (some claims take longer to investigate due to their complexity).

In 2012–13, we received 321 claims with 293 (91.3%) acknowledged within three days. We finalised 339 claims and on average it took 110.7 days to finalise a claim. There were 65 cases on hand at the end of the year.

Our commitment to you

We are committed to providing you with accurate, consistent and clear information to help you understand your rights and entitlements and meet your obligations.

If you follow our information and it turns out to be incorrect, or it is misleading and you make a mistake as a result, we will take that into account when determining what action, if any, we should take.

Some of the information on this website applies to a specific financial year. This is clearly marked. Make sure you have the information for the right year before making decisions based on that information.

If you feel that our information does not fully cover your circumstances, or you are unsure how it applies to you, contact us or seek professional advice.