In rare occasions it can occur that some items are missing in outlook when Zarafa is in cached mode.

In rare occasions it can occur that some items are missing in outlook when Zarafa is in cached mode.

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To debug this a synclog may be created, to do this please follow the steps below.

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To debug this a synclog may be created. There are two forms of synclogs:

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# Uncompressed - This will create one uncompressed log file, where new data will be appended at the end.

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# Compressed - This will create one compressed log file for each Outlook session. So whenever Outlook is started a new log will be created.

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Open regedit and create the following keys.

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'''Enabling the synclog:'''

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Be aware that enabling any form of synclogging after one has determined that items are missing, will '''not''' help in debugging why those items are missing. It might however assist in finding the cause of items missing in the future. This means that a synclog is only of value if it was used during a synchronization in which items got lost.

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Therefore it is advised to enable compressed synclogs as they have less impact on performance and disk usage because the logging must be enabled until new items are lost during synchronization.

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Location: HKEY_CURRENT_USER\Software\Zarafa\Client<br />

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== Create an uncompressed synclog ==

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Name: SyncLog<br />

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Type: DWORD (32-bit)<br />

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Value data: 1 to activate, 0 to disable<br />

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Base: Decimal

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Then after adding this key you can choose to add one of the following, please do '''not''' add both of the following keys.

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'''NOTE: Please do NOT use uncompressed log since it slows down Outlook, use compressed synclog only.'''

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'''Uncompressed synclogs:'''

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Open regedit and create the following keys:

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Location: HKEY_CURRENT_USER\Software\Zarafa\Client<br />

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Location: HKEY_CURRENT_USER\Software\Zarafa\Client

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Name: SyncLogLevel<br />

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Name: SyncLog

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Type: DWORD (32-bit)<br />

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Type: DWORD (32-bit)

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Value data: 6<br />

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Value data: 1 to activate, 0 to disable

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Base: Decimal

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Base: Decimal

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'''Compressed synclogs:'''

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Location: HKEY_CURRENT_USER\Software\Zarafa\Client

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Name: SyncLogLevel

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Type: DWORD (32-bit)

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Value data: 6

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Base: Decimal

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Location: HKEY_CURRENT_USER\Software\Zarafa\Client<br />

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'''NOTE: Setting the SyncLogLevel to anything less than 6 makes it unsuitable for debugging.'''

Latest revision as of 08:48, 29 November 2012

In rare occasions it can occur that some items are missing in outlook when Zarafa is in cached mode.

To debug this a synclog may be created. There are two forms of synclogs:

Uncompressed - This will create one uncompressed log file, where new data will be appended at the end.

Compressed - This will create one compressed log file for each Outlook session. So whenever Outlook is started a new log will be created.

Be aware that enabling any form of synclogging after one has determined that items are missing, will not help in debugging why those items are missing. It might however assist in finding the cause of items missing in the future. This means that a synclog is only of value if it was used during a synchronization in which items got lost.
Therefore it is advised to enable compressed synclogs as they have less impact on performance and disk usage because the logging must be enabled until new items are lost during synchronization.