I looked under Settings/User Accts/End Users. There are internal email addresses of people who logged in though many more outside email addresses. No tickets were formed from the outside emails though...hmmm

I looked under Settings/User Accts/End Users. There are internal email addresses of people who logged in though many more outside email addresses. No tickets were formed from the outside emails though...hmmm

Hoping that you have a Domain setup.

Settings
Help-Desk Settings
Help Desk User Authentication

Set that up and you will lock your spiceworks to authenticate with your domain, and again you may have some outside port open. Check you ASA logs.

Yes, though when I checked the password field was showing empty. I reentered the information and it connected...thinking maybe it lost the connection though I sent an outside email from a private account to our helpdesk email address and it created an open ticket and the private email address was added to the list in Spiceworks. The very confusing piece is none of the odd/SPAM email addresses listed created tickets so I have no idea what the difference is.

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