Cleaning up the motor insurance industry will be tricky – but all agree change is long overdue, says Edward Fennell

The latest chapter in the long saga of reform in the private motor insurance claims business opened on Friday when the Office for Fair Trading (OFT) announced it had referred the matter to the Competition Commission.

“Competition appears not to be working effectively in the private motor insurance market,” said Clive Maxwell, the OFT chief executive. “The insurers of at-fault drivers appear to have little control over the bills they must pay, and this may be leading to higher costs for them and ultimately higher premiums for motorists. We are . . . of the view that there is no quick fix to

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