– Items will be shipped within 24-48 hours after payment confirmed, except weekend (Saturday and Sunday) and Chinese official holidays. – International Buyers Note: 1) Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer ‘s responsibility. 2) Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying. – The items will be shipped to your address resistered in Ali-express unless the different mailing address is informed before or when the payment is sent. If a wrong mailing address is provided, we will not take any responsibility of it. – Shipping cost includes the cost of postage and shipping handling (labor and materials). – No personal pick-up is allowed. – If you don’t accept our shipping policy, please don’t bid them. Thank you.

Payment:

– Payment method: We only accept Escrow, payment system supports Mastercard, Visa, Discover, American Express and eCheck. – Please make sure you have a valid Escrow account before bidding. – The payment shall be submitted within 7 days after the transaction is completed. If the payment is delayed after 7 days, we have the right to cancel the transaction and re-sell the item you ordered.

Warranty:

– All products is subject to 1 month – 1 year warranty period, otherwise it will be specified in item ads. – Defective item should be returned to us within warranty period. Only defective product will be offered exchange or refund. – Please write the item number and your Ali-express ID on the returning package. – It is important to declare your package as a “Product for Return” on the Customs Declaration Form. – We will not be liable to customer for any damages beyond the amount of money that customer has actually paid us.

About Us:

We are the company called Shenzhen Quntoon Technology Co.,Ltd. With many years of experience on sourcing, customization, quality control and logistics in China, we are able to serve all the needs from customers in Europe, North America and Asia Pacific. These needs varies from small orders of individual consumers or small retailers to big orders of business customers. Our products ranges from animation toys, PVC action figures, plush toys, remote toys etc. We have solid partnership in both manufacturing in China and sales and marketing worldwide. Therefore, we are able to better meet all kinds of customer needs via our high quality and most cost-effective product and service. Our work team is organized by young and energetic people who have the various specialties and knowledges and are fast learners as well to be able to meet the various needs from customers.

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location

*Estimated Shipping Time

United States

10-30 Business days

Canada, Europe

10-30 Business days

Australia, New Zealand

10-30 Business days

Central & South America

15-30 Business days

Asia

10-20 Business days

Africa

15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.

If you received the wrong item you can request a refund or a reshipment.

If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)

Your order did not arrive due to exceptional circumstances outside the control of ijackstore (i.e. not cleared by customs, delayed by a natural disaster).

Other exceptional circumstances outside the control of https://ijackstore.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.