Your source for information and insights on Oracle’s Applications strategy and industry trends.

Job #1: Making Cloud Customers Successful

Here’s a definitive statement from Apps Development EVP Steve Miranda
that leaves no doubt in your mind about our priorities, “Right now, our
#1 focus across the cloud-based applications is making sure our early
customers are successful. . . . above anything else, that’s the focus.”

In an interview with Aaron Lazenby for Profit, Miranda (pictured left) said that buying
“best-in-class application services has helped us establish a strong
presence in the cloud space.” Through the acquisitions we gained
talented people, good ideas, and experience that “really bolstered our
development efforts” and helped us learn how to manage our customers’
needs in terms of cloud deployments, upgrades and service level
agreements.

Miranda stated that our Fusion Applications, specifically for HCM and
CRM, are in the lead for the cloud-based offerings because that’s where
customers are feeling the pain. Our talent management offering is doing
really well, and because we are the first vendor with a robust
enterprise cloud offering for ERP, “we are starting to see our first ERP
customers in the cloud, and we’re going to see increasing momentum
there as well.”

“All our applications … give our customers the right solutions for their
business,” Miranda states. Yet as we continue to enhance and add to our
cloud-based applications, his message for existing customers on Oracle
E-Business Suite or Oracle’s Siebel or PeopleSoft is to look to Oracle
to provide upgrades “that will get you a better user interface, more
mobile capabilities, business intelligence, and more. And he urged this
group to start their upgrade to the cloud by conveniently deploying an
application in a particular area of interest or need, which can be done
without a disruptive “big-bang implementation.”