“Billing people on time, and for the right sums of money, is essential if the market is to work. It is both astonishing and wholly unacceptable that suppliers have been getting it so wrong for so long.”

Consumers should ‘arm [themselves] with clear information’

“Overcomplicated bills are one of the biggest barriers preventing consumers getting more engaged with the energy market,” says Ann Robinson, Director of Consumer Policy at uSwitch.com.

“More needs to be done to help consumers understand the language and breakdown of their bills. People who are armed with clear information in an understandable format will be in a stronger position to take control of their energy. We believe that bill reform by the industry is the first step towards helping consumers show an active interest in the energy market, helping them to use less, waste less and pay less.”

Get help decoding your energy bill

Need help deciphering your bill? Check out just some of the tools available to you from uSwitch.

View our Guide to Energy Bills, which features a breakdown of all big six supplier’s bills. Quickly and easily find important info on a sample bill that looks just like yours.

You can also view a quick video about understanding what’s on your bill and why, featuring Energy Expert Tom Lyon below.

uSwitch Limited is authorised and regulated by the Financial Conduct Authority (FCA) under firm reference number 312850. You can check this on the Financial Services Register by visiting the FCA website.