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To ensure there is room for your pet to travel on your flight, pet bookings must be made via our Guest Contact Centre (GCC) (Internet discount fare will be honoured). Pets not booked via the GCC will be refused travel and sent as freight, on a different flight, at a higher fee.

Virgin Australia accept a maximum of two pet cages per flight on A330, 737 and Embraer aircraft, and one cage per flight on ATR aircraft. For additional pets, exceeding this amount, contact Toll Air Express.

Working in collaboration with pet agents, we will accept cats and dogs to travel in the cargo hold of our aircraft on international long haul services. We are unable to accept bookings direct from guest, and recommend that all guests who wish to travel with their pets contact an approved international Pet and Animal Transportation Association (IPATA) pet agent.

Conditions of Pet Travel

Be over 8 weeks old. This is due to possible dehydration while travelling. For dogs or cats under 12 weeks old, we recommend you obtain a veterinary certificate, as some breeds are more susceptible to dehydration.

Be housed in a container which complies with the Virgin Australia guidelines for pet containers

If travelling into Tasmania, your dog must be treated for the Hydatids Tapeworm prior to arrival

A maximum of 2 cages per flight is permitted, within aircraft type limitations.

Generally, only one pet may travel per cage, however, up to three pets can travel per cage if they meet all of the following criteria:

All from the same litter

Under 6 months old

Under 14kgs each

Quarantine Restrictions

When travelling with pets within Australia additional restrictions apply please visit the Quarantine Domestic website for more information. This site contains up-to-date information relating to the travel restrictions into all states and territories within Australia.

Guidelines for Pet Containers

The following container guidelines are designed to protect the welfare of dogs and cats travelling with us, whilst also complying with occupational health and safety legislation. We reserve the right to refuse carriage of pets that are not travelling in a container that complies with the following requirements... The container must be:

Made of metal or a polypropylene material and must not have any wheels attached

Two part rigid plastic containers must have the top and bottom or side parts secured by screws or nuts and bolts

Must have escape proof hinges and latches and be adequately locked

When weighed complete with dog or cat, not exceed 65kgs

Must not be collapsible

Not exceed the following dimensions: 120cm x 80cm x 70cm*

Aircraft Type

Total cages allowed per flight

Height

Width

Length

Notes

A330, 737, Embraer

2

80cm

70cm

110cm

ATR

1

80cm

60cm

110cm

F50

2

80cm

70cm

110cm

No more than 2 animals can be booked on any single flight in a combination of either; 1 Large plus 1 Small cage, or 2 small cages.

F100

4

80cm

70cm

110cm

No more than 4 animals can be booked on any single flight of which no more than 2 large cages can be booked.

A320

Nil

n/a

n/a

n/a

Due to inadequate ventilation and heat, carriage of animals is prohibited in all cargo compartments of A320 aircraft.

Note: Powerful and strong animals including Staffies, Pit Bulls, German Shepherds, Dobermans, Rottweilers etc, can break through plastic and therefore need to be in a metal container.

Animal Health In-flight

If you wish to sedate your pet so it does not become anxious, contact your vet for expert advice. We do not take responsibility for the consequences of sedating pets prior to flying.

Your pet could become dehydrated when flying, so it is very important to ensure it has had some water prior to being checked in.

If your pet appears unwell or dehydrated at check-in, for the animal’s benefit, we may refuse carriage on the flight.

Virgin Australia charges fees based on the combined weight of each container and the pet(s) which will travelling in that container.

Fees are non-refundable, and payable:

Per sector (a formal connection is classed as a single sector)

Per container

On check-in of your pet

Size

Weight

Fee (AUD)*GST Inclusive

Small Pet

0–10kg

$55.00

Medium Pet

11–20kg

$75.00

Large Pet

21–30kg

$100.00

Extra Large Pet

31kg + (max 65 kg)

$100.00 + $4.00 for every kilogram over 30 kg

You must check in your pet at least 90 minutes before your flight's scheduled departure – unless you are travelling on a flight that is scheduled to depart before 7am, in which case you must check in your pet 60 minutes prior to departure.

You must be the guest named on the booking, and you must present a copy of the itinerary at lodgement. If you are not the guest named on the booking, we will be unable to check in your pet. If you do not bring a copy of the itinerary, you will be charged at higher freight rates.

Check-in and collection locations vary from port to port. To find out where to check in and collect your pet, check the location list below.

Pet Check-in Locations

Location

Contact Number

Address and Directions

Adelaide

(08) 7224 5927

Address: Toll Priority Freight Facility, Toll Priority Building, 10 Butler Boulevard, Burbridge Business Park, Adelaide AirportDirections: Drive out along Sir Richard Williams Ave towards the main airport exit and turn left onto Sir Donald Bradman Drive. At the second set of traffic lights turn left into the Business Park and veer right onto Sir Hubert Wilkins Road. Follow the road around past Fuel Depot to a T-junction and turn left onto Butler Boulevard. Toll Priority is the first building on the left. Drive through the IN front gates and park near the security gatehouse. Virgin Australia pet check-in is through the main glass door entrance. Proceed to front counter.

Albany

0448 892 228

Address: Virgin Australia Regional Airlines Terminal, Albany Airport

Directions: Virgin Australia service desk.

Albury

(02) 6023 3754

Address: Virgin Australia Terminal Albury Airport

Directions: As you approach the terminal on Airport Drive, there’s a small car park on the left just before you reach the terminal building. The roller door is adjacent to this car park at the end of the building. If staff are not available please see a team member at the service desk at check-in counter.

Ayres Rock

(08) 8956 3419

Address: Virgin Australia Terminal

Ballina

N/A

Address: Virgin Australia Terminal, Ballina Airport

Directions: Virgin Australia service desk

Brisbane

(07) 3635 0400

Address: Toll Air Express, Chloris St, Brisbane Airport

Directions: Heading towards the airport down Airport Drive turn right into Chloris Street.

Directions: Turn into the General Aviation Precinct from Captain Cook Highway, take an Immediate left into Tom Mcdonald Drive followed by a right into Royal Flying Doctors Street, you will then see the Toll Priority building on your right.

Directions: Turn right into Terminal Drive and then right into Eastern Drive. Located approximately 200m from the Coolangatta terminal. Google Maps Search: 20 Eastern Avenue Gold Coast Airport.

Hamilton Island

(07) 4946 9675

Address: Virgin Australia Terminal

Hervey Bay

N/A

Address: Virgin Australia Terminal, Hervey Bay Airport

Directions: Virgin Australia service desk

Hobart

(03) 6248 5601

Address: Loop Road, Hobart Airport

Directions: Located 500m north of the Virgin Australia Terminal. Virgin Australia freight is the last building at the northern end of Hobart Airport next to Tasmanian Quality Foods, opposite the taxi overflow carpark.

Directions: As you enter Sydney Airport take first left into Ross Smith Drive and then the first right into Eleventh Street. Continue to the end where Virgin Australia's cargo partner Toll Air Express facility is located.

If you wish to send a pet unaccompanied on Virgin Australia domestic services please contact Toll Air Express.

Please be aware that Broome, and Proserpine do not have Toll Air Express offices or agents and therefore cannot accept unaccompanied pets travelling from this location, however unaccompanied pets flying into these ports are accepted.