@LouOA phone with 4G capabilities will always try and connect to 4G if it's available in your area, even if it's a weaker connection than the Sure Signal. The best thing to do in this case is automatically change the phone settings down to 3G only.

It may be useful to someone and if you'd like us to go ahead and deregister it for you, please contact us using the link in my private message 🙂 We'd need to do this on your account as you've now left, you wouldn't have access to do this yourself.

I have 2 Sure signal on my account and one shows as inactive which I would like to remove from my account. As I have passed thsi on to a friend that need to register this themselves. I have tried teh remove button but a 500, 101 error code is given. Help.

I received a message saying our sure signal would be suspended if we did not use it. It was registered to an account in my wife's name which is now inactive, and I wish to re-register it to a new account we have in my name. However, it keeps showing error codes. Please help

My Vodafone account was cancelled and transferred to a new one but the Sure Signal is assigned to the old account. As the account is closed there doesn't seem to be any way to deregister it. I need to be able to register it with the newer account.

@olgatav This is definitely something we can help you with 😊 So we can look at de-registering and re-registering your Sure Signal and make sure it's like up to the right account, we'll need to speak to you privately to get some details. So we can do this, please get in touch with us via our Social Media channels. You can speak to us via Facebook Messenger at Vodafone UK, or contact us on Twitter using the handle @VodafoneUK. Please remember to include the link to this thread, along with your username.