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About

Motorhome Group UK

Motorhome Group is the UK's largest online motorhome hire agency, offering a selection of over 400 motorhomes for rent across the country.

We offer a 3 part simple booking process: 1. Search for available motorhomes using our online search tool, 2. Select a suitable motorhome from the selection available, 3. Book online using a credit or debit card and get instant confirmation by email.

Comprehensive insurance is included as standard with all hire and free unlimited mileage is also part of the unique benefits package.

Try A Motorhome Hire Holiday Today

Motorhome Group is geared up to help first-time and experienced motor-home holiday-makers and provides extensive information and support to each customer. We're not a holiday company so you will need to plan your own tour, but we do let you know everything you want to know about hiring a motorhome, using the onboard appliances and travelling in the UK.

Telephone and email support is provided 7 days a week, before, during and after your hire.

To find out more information Click here : http://www.motorhomegroup.com/

Safe and Secure Motorhome Rental

At Motorhome Group, the safety and security of our customers and clients is of paramount importance.

Comprehensive insurance and breakdown cover is supplied as standard and motorhomes are checked regularly to ensure safety.

Staff at Motorhome Group have been hiring motorhomes since 2002 and as a result have a wealth of knowledge and can offer advise and help to interested customers.

Visit http://www.motorhomegroup.com/hire/care-support.asp to find out more about the support we offer.

Trade Bodies / Associations

Member of the Motorhome Association.

Specialist Services

Excellent value competitive rates European cover Specialist support for first time users Flexible pick up and return days Minimum 3 days hire Flexible duration of hire Delivery available

Trading Since

2002

Find Us

Motorhome Group vehicles are located across the UK, please visit the website for specific locations.

Reviews

Bad web service and dreadful customer service

Service

Quality

Value

First, be clear that this is not a motorhome hire company (and nor do they claim to be), but one that links you with private owners and then facilitates payment. As such, their website is highly inaccurate as it is down to the owners to update which they don't 50% of the time (from my experience.) They have no mechanism for ensuring information is accurate and therefore generally, it isn't.
The commentary states that you get instant confirmation of booking- this is not correct. They have to call the owner and see. I booked a van and a week later was told it wasn't available (as the owner stated they would only lease it for 7 nights.) eventually they found another van 100 miles away. Two weeks later, after paying in full and having it confirmed with the owner, the owner realized they had made a mistake and it wasn't available. I was then offered a third van 200 miles away which I accepted as it was getting close to the holiday and I had run out of options. Motorhome group didn't seem to care that this was now at the other end of the country. Finally, the motorhome group called 4 days before the weekend to say that this van was no longer available. When I asked what they were going to do about it, the manager was disinterested and said that given the difficulty finding other vans, there wasn't going to be an alternative- I.e. my holiday was cancelled.
I looked on their website and found lots of vans available and so, between me and the helpful agent (as opposed to the manager) we found an alternative. Unfortunately this alternative cost a lot more, which they expected me to pay (unlike every other service industry where if there is a mistake you don't charge the customer extra!) I made the clear case that their terms and conditions state that they will offer an alternative if cancelled, but the manager stated that they are offering an alternative 'but the alternative costs &pound;500 more.)
Throughout the whole thing I have found the customer service awful. They did not seem to care that people's holidays were based around this, they just consider themselves an Internet site. Lazy at best, arrogant at worst. I would not recommend anyone use this service.

Gallery

Products and Services

Motorhome Hire

Select & Hire from our massive fleet, convenient to your dates which delivers locations all over the UK.

Rent out your Motorhome.

Rent out your Motorhome to earn 75% of the hire fees. Join Motorhome Group for free and enjoy making money from your motorhome. You choose which dates you make your motorhome available so you can still enjoy holidays in your motorhome whenever you like.