Customer service resume 5

A great communicator who is approachable, charming and possesses the drive, energy and passion to deliver fantastic customer service. Maxine has a naturally friendly and cooperative attitude that allows her to satisfy the needs of the most demanding customers. She can easily start and maintain productive conversations with people and has the unique ability to remain focused when handling a large number or customer enquiries in a short period of time. Her key strengths lie in being able to quickly learn all there is to know about new products and services. In addition to this she is someone who will always maintain a professional disposition with all customers and is capable of performing a broad range of tasks of varying complexity and scope. Right now she is looking for a suitable position with a company that is looking for exceptional and talented people to join them.

CAREER HISTORY

CUSTOMER SERVICE REPRESENTATIVE – January 2010 – present
Employers name – Coventry
Responsible for delivering total satisfaction to customers which will leave them feeling fully satisfied.

Duties;

Providing a “right first time” service to internal and external customers.

Identifying and understanding a customer’s needs by using the right questioning techniques.

Engaging customers in a positive and approachable manner.

Involved in the direct contact with customers by telephone, post and email.

Dealing with time sensitive issues in an urgent way.

Processing any refunds due to customer.

Performing routine office and clerical duties.

Getting useful and informative feedback from customers.

Answering telephone inquiries.

Calculating quotations for customers.

Contacting new and existing customers by phone or letter.

Escalating serious issues to senior managers.

Handling incoming and outgoing mail.

Tracking customer payments.

Writing up and sending out welcome letters to customers.

Making sure that all administrative tasks are completed to the required level.

Ensuring a safe and secure shopping environment for all.

Sending correspondence to customers.

Merchandises products effectively.

TRAINEE – May 2008 – January 2010
Employers name – Birmingham

CASHIER – July 2007 – May 2008
Employers name – Birmingham

KEY SKILLS AND COMPETENCIES

Customer Service

Ability to sit in front of a PC monitor for extended periods of time.

Knowledge of excel and able to format spreadsheets and change cells etc.

Pleasant and professional telephone manner.

Identifying potential sale opportunities and then passing on those leads to the relevant people or departments.