Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!

Business Systems have just announced the agenda for their forthcoming ‘Improving Performance in the Contact Centre’ Conference and Exhibition. The Conference being held on November 27th at Vinopolis in London, attracts over 250 Call Centre Operations and IT staff.

In the current economic climate this free event is a shrewd investment of contact centre staff time with keynote speakers include Dave Vernon, from the Professional Planning Forum. Dave is one of the UK’s leading speakers on all matters to do with planning contact centre resources. His session will focus on why organisations need to be more flexible in their approach to planning, the challenges faced and the results it could reap.

Paul Cooper, Director of Communications from the Institute of Customer Service, also a keynote and one of Europe’s leading speakers on Customer Service examines what can be done to improve service and how to remain competitive in a slowing economy.

Ventura’s Head of IT, Andy McKenzie will give a case study presentation highlighting key challenges, benefits and results achieved by harnessing a managed service model in an 8,000 seat call centre. This session will also talk about how Ventura delivers a truly ‘on-demand’ model for its call recording and analytics applications.

In its seventh year, this conference will be chaired by Jonty Pearce, Editor of Call Centre Helper and will be an opportunity to hear from experts including the Customer Contact Association about strategic and operational issues related to the latest technologies designed to improve performance.

Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Business Systems (UK) Ltd securities in any jurisdiction including any other companies listed or named in this release.