Still haven't received what I paid for... in... 2014. Ummmm... yeah... If U2.com could send me my gift... that'd be greaaaaaaattttttt... didja get that e-mail... yeahhhhhh.... I'll just make sure you get another copy of that e-mail.... kay? yeah Kay.

You must have gotten mine then! U2.com said it shipped on 27th Nov but never arrived. Wrap it up carefully, and stick it in the post for next day secured courier. And include your pre-sale code or tickets, whichever is easier.

You must have gotten mine then! U2.com said it shipped on 27th Nov but never arrived. Wrap it up carefully, and stick it in the post for next day secured courier. And include your pre-sale code or tickets, whichever is easier.

I would do it for you but.... I already used my pre sale code on thursday. Sorry.

Emailed U2.com last week as I still haven't received anything from a year ago. Here's the reply:

Thank you for contacting us. We apologize for the delay in replying to your email. We will be glad to assist you today. We are sorry to hear that you have yet to receive the merchandise associated your fan club membership. Following dispatch of initial orders, there were unexpected delays in production of the four 10” discs which form the new limited edition collection The Joshua Tree Singles Vinyl Collection: 1987 & 2017. Production is now underway again and dispatch of the gift will begin again in early February 2018. We’ll email you as soon as your copy hits the post so that you know when to expect it. Once merchandise does ship, it will be sent to the address on file.

As a paid member of U2.com since early on in the Propaganda days, this has been a disappointing experience that I fear is becoming the norm rather than the exception. I simply did not receive the gift two years ago and after a frustrating email exchange U2.com support I just gave up.

First, I don't understand why this is described as a gift. It is not a gift. It was a product included as a component of a financial transaction.

Secondly, I cannot think of any other company that delayed shipment of a product by months due to a "production problem" that did not proactively reach out to alert customers who had paid for the product in advance.

As a customer of a huge organization, I know am one person that doesn't matter to the success of that organization. With U2, I'm not accustomed to feeling that way.

Emailed U2.com last week as I still haven't received anything from a year ago. Here's the reply:

Thank you for contacting us. We apologize for the delay in replying to your email. We will be glad to assist you today. We are sorry to hear that you have yet to receive the merchandise associated your fan club membership. Following dispatch of initial orders, there were unexpected delays in production of the four 10” discs which form the new limited edition collection The Joshua Tree Singles Vinyl Collection: 1987 & 2017. Production is now underway again and dispatch of the gift will begin again in early February 2018. We’ll email you as soon as your copy hits the post so that you know when to expect it. Once merchandise does ship, it will be sent to the address on file.

This statement is now up on the help page. Could be down to you GFY. Thank you.