A Norfolk 20-year-old battling cancer has described the moment a train conductor reduced her to tears, destroying the self confidence and strength which had taken her years to build.

Lucy Moore is currently undergoing chemotherapy, following her cancer diagnosis in December 2017.

But determined not to let the treatment hold her back, Miss Moore travelled to Cromer with friends during the bank holiday to enjoy the heat wave.

It was having fallen ill during her trip, and upon travelling home, that Miss Moore was reduced to tears by a Greater Anglia train conductor, who drew attention to the head scarf she was wearing whilst allegedly telling her: “If you try this again, I’ll remember you.”

A Greater Anglia spokesperson said: “We are very sorry to hear of this woman’s experience. We are looking into what happened and will liaise with the customer direct.

“We want all customers to have a good experience when travelling with us.”

Miss Moore, who lives in Lingwood, said: “I had gone to Cromer for the afternoon with friends. It was the first time I’d been on that train, and we bought a group ticket between us.

“But whilst I was there I began to feel cold and nauseous, I was actually sick whilst I was there, and my friend got on the earlier train with me to get me home.”

Miss Moore, who previously worked for a Auntie Anne’s Pretzels in Norwich, continued: “The conductor came and I handed him our ticket, and he told us we needed at least three to travel on the group ticket, which we didn’t know. I was already feeling sick so I just kept my eyes down, I couldn’t even open my mouth.

“My friend had to speak for me, but he wasn’t listening. He said he’d let me off this time, but kept saying he had a good memory and would remember me, looking at my head scarf as if to say that’s why he’d remember.”

She continued: “It’s taken me months to have the courage to get on a train, as it’s so far from the Norfolk and Norwich Hospital if anything went wrong. My family and I have taken months to build my self confidence after losing my hair, and he destroyed it in a few minutes.”

She added: “When he realised I was crying he kept coming back and telling me not to be silly. I smiled so he’d leave, but I was thinking ‘I’m not being silly? Your behaviour made me feel this way.’

“I appreciate he was doing his job, but I used to serve customers and would never treat them how he treated me.”