MAYOR BLOOMBERG PRESENTS EIGHT-YEAR REVIEW OF MAYOR’S MANAGEMENT REPORT DATA ON PERFORMANCE OF CITY GOVERNMENT

Mayor Michael R. Bloomberg today presented an eight-year review of the Mayor's Management Report (MMR), which shows progress in all six major categories of City government services: public safety, quality of life, public health, education, human services and economic development.

"Over the past eight years, we've incorporated the best ideas from the private and public sectors to guide how we deliver services and how we assess their delivery," said Mayor Bloomberg. "We've pledged to do more with less, and we have. Even in the teeth of this national recession, public safety and quality of life continue to improve, our schools are improving and City services continue be delivered more efficiently and effectively."

The City's performance management principles and data reporting have been reformed during the past eight years to focus on ensuring:

Transparency - providing a wide array of data from
various sources with clear performance summaries;

Accountability - focusing on measures that have a direct impact on New Yorkers.

The MMR was overhauled by the Bloomberg Administration in 2002, transforming the report into a more easily understandable and usable document. The Administration has continually updated and refined the MMR to enhance its value as a tool for taxpayers to evaluate the performance of their government. Since 2002, the MMR has been put online, reformatted into an easy-to-use dashboard style and had computer-mapped data added so New Yorkers can evaluate agency performance neighborhood by neighborhood. This year, a new category of metrics to evaluate customer service, such as wait times for walk-in and call centers and turn-around time for correspondence and emails, have been added to the MMR.

The City's data reporting was modernized to go beyond the annual MMR when the Administration created the Citywide Performance Reporting (CPR) tool in 2008. CPR is updated monthly and provides a real-time, easy-to-use online snapshot of City agency performance.

Since 2002, the Administration has improved existing channels for data collection and added new ways to collect the performance data included in the City's reporting documents. There are now three key methods in use:

Internal Data Collection:

Mayor's Management Report

Citywide Performance Reporting

Customer Service Data - tracking customer service standards for each service delivered through walk-in facilities, call centers, correspondence or web sites.

Direct Customer Feedback:

311 - calls for information and services are tracked
and monitored to better direct resources

311Online - a new channel for citizens to get
information and request City services, with requests tracked and monitored.

NYC Feedback: Citywide Customer Survey - captured the
opinions of thousands of New Yorkers about key government services in the
largest municipal services survey ever conducted in the United States.

Agency Specific Surveys - capturing important statistics on service delivery and customer satisfaction.

Trained Observers:

NYC*SCOUT/Scorecard - members of the Mayor's Office
of Operations visit every City street once a month to identifies quality of
life conditions.

Customer Service Group Secret Shoppers - members of the Mayor's Office of Operations routinely monitor the quality of service delivered to customers at City service centers and call centers.

The Mayor presented the following eight-year review of MMR data during his presentation:

1 Three-year average for
CY99-01.Indicators with the notation "(CY)"compare data
for calendar years 2001, 2004, and 2008.

Education

Critical Indicator
Performance Report

School
Year 2000-01

School
Year 2004-05

School
Year 2007-8

School
Year 2008-09

Positive
or Stable Trend

Students in grades 3-8 meeting or exceeding
standards in:

- English Language Arts

39.0%

51.8%

57.60%

68.8%

- Math

34.0%

52.9%

74.30%

81.8%

Students in grades 1-9 promoted

94.6%

95.9%

97.40%

TBD

Students in high school graduating class with a65 - 100 passing score on the Regents Exam in:

- English

54.3%

68.2%

81.90%

TBD

- Math

56.6%

65.7%

79.00%

TBD

- U. S. history and government

59.0%1

62.7%

79.40%

TBD

- Global history

60.0%1

66.7%

69.50%

TBD

- Science

58.3%1

68.8%

73.30%

TBD

New York City 4-year high school graduation rate
(NYSED data)

NA

46.5%

60.70%

TBD

New York City 4-year high school graduation rate
(City data) (New Category)

51.0%

58.2%

65.50%

TBD

New York City 4-year high school dropout rate
(NYSED data)

NA

22.0%

13.50%

TBD

New York City 4-year high school dropout rate
(City data) (New Category)

20.4%

14.8%

13.00%

TBD

School safety incidents (Fiscal Years 2001, 2005,
2009)

19,397

16,093

13,031

10,304

Certified teachers

84.0%

98.8%

100.00%

100.0%

Schools that exceed capacity - Elementary
schools

48.5%

28.6%

26.00%

TBD

- Middle schools

31.1%

19.5%

14.00%

TBD

- High schools

58.3%

48.0%

40.00%

TBD

New schools and additions constructed - cumulative
from Fiscal 2001

NA

76

114

137

Average Class Size (end of October) 2

- Kindergarten

21.1

20.8

20.6

20.7

- Grade 1

22.1

21.7

21.1

21.3

- Grade 2

22.3

21.2

21.1

21.4

- Grade 3

23.0

21.5

21.0

21.9

- Grade 4

26.0

24.3

23.5

23.4

- Grade 5

27.4

26.2

24.1

24.2

- Grade 6

27.7

26.7

25.5

25.6

- Grade 7

28.3

28.0

26.2

26.5

- Grade 8

28.2

28.0

26.6

26.8

1 Figures reflect School
Year 2001-02 for U.S. history and government and Global history, and School Year
2002-03 for Science.2
Figures reflect School Year 2001-02 for average class size, as comparable data
for School Year 2000-01 is not available.

Human Services

Critical Indicator
Performance Report

Fiscal
2001

Fiscal
2005

Fiscal
2009

Positive
or Stable Trend

Cash assistance recipients (000)

497.1

416.2

346.1

Percent of active cash assistance caseload who are
placed into jobs (New Category)

1 Data is City of New
York tabulations from the U.S. Census Bureau's Current Population Survey (CPS),
using 3-year moving averages ending in 2000, 2004, and 2008. Differences between
these poverty rates are not statistically significant.2 Data is from the 2005
American Community Survey (U.S. Census Bureau) and soon to be released 2009
number.

Economic Development

Critical Indicator
Performance Report

Fiscal2001

Fiscal2005

Fiscal2009

Positive
or Stable Trend

New York City unemployment rate (June 2001, June
2005, June 2009)

5.6%

6.2%

7.2%

Visitors to New York City (Calendar 2001, 2004,
2008)

35,152,000

3,900,000

47,100,000

Projects and proposals completed and presented to
the public by the City Planning Department

Data represents no appreciable change
or a neutral measure with no "target"to achieve.Example, Child abuse/neglect reports - an increase is
not positive, but a decrease would also not be positive, as less abuse
cases would be openly reported.