Bilingual Inforce Manager Job in East York

Supervisory

East York

Job Summary: Bilingual Inforce Manager is responsible for the strategic direction and leadership for the Customer Service, Admin Support and Claims teams.

Duties will include:• Responsible for the management and organization of the day-to-day work within the team• Maintain high standards of service in the team• Ensure all KPI (Key Performance Indicators) and SLAs (Service Level Agreement) are met within the team• Challenge current processes to identify, recommend and implement improvements• Work with Technical lead and ensure that customer inquiries are dealt with and escalations are handled timely• Manage the teams using best practice to improve satisfaction and reduce costs• Motivate, develop, coach, train, and formally appraise employees to set performance standards, recognize achievement and deal with performance issues• Contribute to team morale and employee relations through a positive interaction with the team members• Maintain strong relationships with key accounts and high-profile brokers• Monitor departmental performance reports and provide feedback to Senior Management• Additional duties as required

Knowledge/Experience/Skills:• 3 - 6 years’ experience in a supervisory role within the life insurance industry.• Post-Secondary diploma or degree, LOMA Designation is an asset• Effective leadership skills, with a strong focus on operations and interpersonal skills• High level of integrity, confidentially, and accountability.• Sound analytical thinking, planning, prioritization, and execution skills.• A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.• Able to work under pressure, in a fast-growing environment• Knowledge and experience in individual life claim is an asset• Must be bilingual (French & English)