Help Desk Module v4.4.0 Release Information

The Help Desk module update contains multiple enhancements and bug fixes to make ticket handling a smoother process.

Enhancements

The ability to Search by Subject or Help Desk ID has been added to the Help Desk Islands.

When deleting a Help Desk, a confirmation message was added to help prevent accidental deletions of an entire Help Desk.

Comments can now be added at the time a ticket is moved to another help desk.

Comments can now be added to closed tickets without having to reopen them first.

Attachments can now be added, changed or removed when editing a ticket.

Help Desk notifications were improved:

Alerts contain the Help Desk name in the alert subject

Alerts indicate the information modified

Pop-up alerts will open the work order in a new browser window

A new Help Desk Reporting tool has been added to provide additional filtering and exporting option. Help Desk tickets can now be filtered by Custom Fields, columns can be easily sorted, comments are available to export, etc.

Tickets now default from newest to oldest on the My Help Desk Requests Island.

Bug Fixes

Users permanently deleted from the portal will no longer cause errors on Help Desk islands, when trying to access tickets that these deleted users have made some kind of action upon a ticket, or when exporting these tickets.

Owners of a Help Desk can now see tickets without being assigned as a Technician to the Help Desk.