Why does my phone/tablet disconnect when the screen turns off?

If your device is disconnected whenever you wake up its screen, this may be because the default settings in most mobile phones/tablets/iPads/iPhones have battery-saving features enabled that may cut-off websocket traffic.

What should I do if this happens to my device?

Keep your screen on and unlocked. In many cases, our platform will reconnect your device soon after it "wakes up" (may take up to 2 minutes).

Don't refresh your browser! If you do, you'll have to rejoin and start with 0 points.