The mood in here

Update to Fusion + Video

When will there be an updated for mixmeitser fusion+ video that sorts out all the current bugs, such as constant scanning of files, re-scanning videos ,frequent crashes ,mp4 support etc? I want to buy fusion but even the demo crashes on my system and video audio doesn't fade when crossfading and plays over the top of the next track. Still using bloody virtual DJ until you sort it out. Come on Numark I want to give you my money but dare not at the moment !

I think MM/ Numark, (whoever they are) are bowing out of professional DJ software. and seem to be concentrating on iPhone/ iPad gimmicks. They dropped MM radio, then the community pages disappeared (which was the only chance of getting any sort of help) and no now new Fusion improvements/ updates for a year or more.

It is a shame, because I must admit I've been running MM Fusion 7.4 on 64 bit Windows 7 and its quite stable, just niggles with MIDI control but got used to work arounds. There's loads they could do to move this platform forward, but I've lost hope of anything more from them in the future.

For similar functionality with quality and support, I now also use Ableton for putting mixes together and Traktor for playing live.

Dear Sbangs,
We are sick and tired of the same response to virtually every single problem that anyone asks you. We want DETAILS, dates, because as far as we are concerned, there is really no development team and the software is as good as DONE!!!!!!!!!!!!!! You are completely disregarding all problems. YOU HAVE BEEN SAYING THE SAME THING FOR 3 YEARS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

"stay tuned for news" strange how this was also said in 2009 which i also tweeted them a number of months ago asking whats going on, i was then told that they will get back to me becuase they were sure there was an update and that there was a video demo/tut on the video sie of things since there wasnt a single demo showing how it all goes, and then suddenly we all get the notices that things are changing and we need to hold for news to come... surely 3 years is long enough and 3 years was surely plenty of time to realize way before this that they shoul have done soemthign before now to deal with the demand and understand that what was happenign was not up to their own standards.

Just an update, Hayden, the music is suppose to play on top of each other. Usually the "Intro" of the incoming track, plays over the "Outro" of the outgoing track.

Now, you can adjust this by adjusting your beatmix. Have you tried that and it doesn't work? The Default Beatmix, i believe is 8bars, but you can change your default to whatever you want, so , if you do not want to "beatmix", you can change it to whatever you want.

As for the Crossfade, you can adjust your Volume of each track to fade when/where you want.

On the demo if I crossfade or beatmix ( just like with a song) then they crossfade but instead of the top video's audio crossfading the volume stays on full until it would have ended the whole song. It may be due to the demo being an earlier version than the current release. Not sure and not the same result every time. In effect the next track fades in but the other track never fades out.

There is a blue line, that is your volume line. Can you right click and add a marker, on the blue line at where you want the volume to start to fade out, then add another marker at the very end and drag that marker down.

Then on your other song, you do the reverse. Add a marker at the very beginning (on the volume line), and make sure its all the way down, then add another marker at where you want the volume to be at 100% (or +0 db), and drag it up to +0 db

Folks should not hold their breath waiting for this update. I seriously think a class action law suit should be brought against Numark for shoddy business practice. They sold a controller which doesn't work and have done absolutely nothing to address the issue. How can you sell a brick and get away with it? Almost all controllers bought from Numark are gathering dust somewhere.....

bought controller/upgraded to video/bought a mac - then the fun started....

sent the mac back within a week because fusion was unusable - quickly realized the controller was terribly counter intuitive in a live setting and then to top it all off mmf+video would hang while (re)scanning files during a live gig. Tech support was useless when I manged to get through and forget trying to get a hand on the other forum board. Nothing but company apologists and "we're working on it"

What a load of bullshit.....I'm so Angry with this company,Complete Rip off....I want my money Back!!!!!!
Every complaint on this site is the same as mine...Got the same BULLSHIT Answer as you and above victims,"coming soon,working on an update,2weeks, ,4-6weeks bla bla.....Just excuses and now they don't respond to my emails....

I think MM/ Numark, (whoever they are) are bowing out of professional DJ software. and seem to be concentrating on iPhone/ iPad gimmicks. They dropped MM radio, then the community pages disappeared (which was the only chance of getting any sort of help) and no now new Fusion improvements/ updates for a year or more.

It is a shame, because I must admit I've been running MM Fusion 7.4 on 64 bit Windows 7 and its quite stable, just niggles with MIDI control but got used to work arounds. There's loads they could do to move this platform forward, but I've lost hope of anything more from them in the future.

For similar functionality with quality and support, I now also use Ableton for putting mixes together and Traktor for playing live.

I saw such a bright future for mixmeister, but I think you're right. I believe that the whole MM project has been abandoned and I feel betrayed as a consumer. This was 400$ software when i purchased it and to simply ignore your customers requests and demands is quite pathetic.

We live in an e-commerce era in which consumer feedback is the most important part of a company's innovation, and it seems Numark is completely lost. Starting this week, I am retiring MixMeister for live performances all together. I'll be switching to CDJ's. No laptop or software anymore for spinning live. Mixmeister ruined it for me. Sick of latency, bugs, random crashes, and staring at a stupid screen all the time when really I should be just playing tracks and grooving with the crowd.

RIP Mixmeister, I owe it respect because it taught me the fundamentals of DJ'ing, but it's time to say goodbye. I like the idea on that better business bureau. Sounds perfectly reasonable to me

Well said Anthony. My anger often outweighs my eloquence... especially when a good amount of money is involved.

bought express version - liked it so much I upgraded to fusion - bought controller - upgraded to video. Heck, I'm probably closer to a grand now that i do the math.

The best help I got were on the forums (from those who weren't busy playing apologists) never from tech support who seemed completely clueless about the software and its functionality. In most cases I could have given them a proper education.

I even offered to be a beta tester at one point in hopes of helping them along. Not a peep. It's just sad that a software with so much potential gets sold by it's inventor and then left to rot on the back-burner while its parent moves forward into the iphone/android app game with MM's main man, Aaron Higgins.

It's almost as if they're torching the building he built and trying to muscle him out of what he's doing now.

Hey Numark - It's not personal - It's business. Now kindly do right by your customers and FIX YOUR SHIT!

I too saw a lot of potential in this software and thought only because of the demo it was a little buggy,but after buying it realising its full on buggy and requested a refund in less then 12hrs of purchase,was only to be refused and given the"were working on an update,should be fixed soon"10Emails later and NOTHING!
This is daylight robbery by a company who have given themselves the tittle of quote:
"the world’s leading manufacturer of DJ technology. The most innovative developer of equipment for DJs"

DOES ANYONE ACTUALLY BELIEVE THAT SHIT!?!?!

Have a look at Native Instruments TraktorPro2,Serato Scratch or Itch and Ableton..
All used by the most of the Pro DJ's on the Planet.All Have Customer care and all respond with solutions or answers,not "We are working on an updates for all of our products.

They should be sending out personal apologies to every single ripped off customer here and some form of compensation or give us the option of a refund if they cannot fix it.Simple!,For example:Don't advertise and sell me a car that says it has AIRCON and when i tell you theres no AIRCON or its not working you tell me open the window till we fix it,should be done soon,were working on it and 4month later still nothing.False advertising and bad customer care,especially when its only less then 12hrs old,not a few day or months.....And the Thing is because you buy a download you are left helpless,not like a shop where you can go in and express your frustrations and show them exactly why and demand your money back.

In my whole life I'v never written a single email about a company like this,nor ever complained about a product,but im soooo fucked off I'm posting as much as i can and on every forum on the planet that deals with Dj software...If i cannot get my money back then i want to get some form of satisfaction and if i manage to stop just one person from giving them money for there faulty product then im happy,the more i put off from buying the better as this will outdo the amount they took off me,sum of $329.95,i hope iv managed to stop at least 10 people waisting there money and i think more people should do the same,if were not getting help then why should you get more victims to give you money and end up feeling like many an existing customer aka VICTIM...

LMFO......CHEAP ASS COMPANY...I THINK I REALLY UPSET THEM,THEY REMOVED ALL MY POSTS FROM THERE FACEBOOK FAN PAGE AND BANNED ME FROM POSTING,ALL I SAID AND DID WAS PUT 100% FACTS AND TOLD THE 100% TRUTH FROM MY EXPERIENCE WITH THEM.....CUSTOMER SUPPORT IS; IF YOU DONT LIKE WHAT YOUR CUSTOMERS ARE SAYING GET RID OF THEM,PEOPLE WILL STILL BE FOOLED INTO BUYING OUR FAULTY PRODUCT...

It's sad really, it's the only software of it's kind (maybe also ableton live) - we have no alternative, and MM is dying a silent death, it will become obsolete as our hardware moves on. I'm actually gonna start testing with virtual computer setups to be able to keep working with mixmeister in the future. It's perfectly stable on win 7, and it's perfect for what I do. The bugs? I live with them, I work around them, but it's sad to see this potential go away. At least, numark, man up, admit you want to abandon it, and turn the source to open source. Thank you.

The most stable version of MixMeister Fusion + Video is 7.1.1 only you are stuck with all your videos having to be mpeg1. The best OS unfortunately is XP, Two reasons why. The sound card is recognized properly and one card can be used with split channels, Vista and W7 it's mixed if you can do this. The other is because of the the memory usage. MMF+V as it is now is only 32 bit. I suspect that is a big problem with optimizing it in W7. I've forgotten a lot of the tweaks that were in the old community. Numark should provide a way to view old posts for that reason. So, yes MM is slowly dieing.

As for suing, it is my opinion that it would only weaken the software. I once dealt with Numark over a Video Mixer that was PAL and I live in the US which is NTSC. No one at Numark even bothered with my complaint until it I demanded to speak to the President. They strung me along for a month. Customer support, and all those people are trained to keep you from going up the latter. But if you want results that's were you have to go... If they have stock holders bug them too.

Biggest problem is video output... all other Video Programs can be used with Extended Desktop option, but not with MMFV so easily... it allways outputs to the same window as Your Program :) So to Use MMFV You have to swap Your computer screens (move program into Extended desktop) and it's kind a mess... Terrible thing...

TThat is not a problem really. All you do is go to tools then options and click on video in the drop down the monitors are listed select the right one and click ok. That's why the old community was so great. You're not the first to not realize how easy that is to fix. You have to make sure you have the screen setup before you start MMFV.

The real problems are that Mpeg 2 video crashes MMFV. Video files recalculate and the file is unavailable till it gets done calculating. There is no MP4 support. No Divx, crashing happens way to often.

i tried this optio also, but it didn't work for me... yes there was listed 2 monitors, selected lowest, but still same, nothings happened... running Win7 64bit
but, ok, i'll re-check this in near future..
Thanks!

Maybe Numark acquired Mixmeister as a strategic move? Their aim is to sell electronics, such as DJ controllers and cd players. A program like Mixmeister that does the job with a mouse might be something you'd want to fade away? Maybe I'm just being sceptical :-/ lol

I would be really interested to actually know who and when it was suddenly thought about that SHIT needing to be done, i mean seriously 3 years go past and its as if one employee that wrote "update coming soon" suddenly remmbered they wrote it, got into a panic and ralized there were actually peopel waiting and then decided to make things happen....if thats actually the case.

to hear that the last update only does video output of mpeg1 astounds me...mpeg1, who the hell thought the codec from the late 1990's was going to bring and keep the high quality to their PAYING customers.

when i was looking for a virtual dj, i tried virtualdjpro which i found very irratating to use and it didnt give me the video options i wanted. so saw the promo for the fusion and video and thought great, but then couldnt find a video promo or tut of the actual software of the video being used to show what happens, so i got in touch via twitter and was told that they would get back to me as they were sure there were videos of this nature already done....didnt hear a thing untill suddenly i get an email about this forum and things moving ahead.

so im going to guess either they are kicking things into high gear, or just stringing their users along

I've been saving up to buy this software because a friend has it and I LOVE IT!

Sad to see the poor follow-up from the company...and I too saw it for sale on Newmark's website today. Sad that they will sell it but not improve it (my friend also experiences lots of bugs). Workaround is to not use all the functions so you can avoid those particular bugs (retarded workaround, I know).

Been waiting for windows 7 compatibility so I can purchase it....but i've been waiting NEARLY 2 years now! Come on guys....

(Note: I think the company is pissed off due to pirated software....I saw notices on their website many times telling people to purchase the real thing from them. Maybe that's why they gave up on the software (which is sad, because it's the only one of it's kind that allows for mixing and "video editing" at the same time.

hang on, where does it say they are selling mixmiester on thats ite as i cant find anything .

to blame it on piracy is a weak way out.

just like any other industry, they can not and never will be able to prove piracy hinders sales, its in fact been proven piracy actually improves sales, piracy simply gives the end users the full software in advanced to see and feel and experince the full effect before giving over their hard earned money.

and from my own experince, i downloaded pirated copies of another software from another company and within months i bought the retail version and i was the main person giving advice on their forum when their own staff couldnt be bothered to help answer questions...hmm sounds familr.

but yeah to have ANY company blame piracy or any other company of their own failings is poor excuse for not doign what they said they would, which is update a price of software from 2008, yet 3 years later we get another email and a new community put up sayig the eact same thign yet nothign materializes.

A "rep" from Mixmeister said that Numark is in control of all updates now and that we should haggle them for an update via their Get Satisfaction forum. Figure if you pester them on there, it may actually hurt their business enough for people to respond and do something about the lack of updates on what would otherwise be an awesome software.

sorry folks, but from my own experince, they have bumffed me off with "will reply shortly" and the person who did that answer on the forum question , even had the nerve on twitter to suddenly forget he was the one that did the reply, and then tells me hes now working in the uk. so its just plain incompetance on both companies parts, rudeness and ignrance when they go ahead with the hard format products and actually have the audacity to rub it in our faces when the software updates are nowhere to be seen and give the reason they are low staffed....well you say this yet you bring out newer content?

they have both ignored all previous communication, and i strongly would suggest people that have bought the products and have awaited their help and updates to quite frankly take legal action

"legal action" you wouldn't have a chance with this. You would have to have damages to sue them. What damages could you claim. "My software does most of what they say, I tried the free demo and like what I had so I bought the program." Fusion works it may not be the way you want but you would get no where with a lawsuit. The only person who could sue would be Aaron for ruining all his hard work and good name (if he didn't sign all his rights away). I suspect the payment Aaron received was worth the death of Mix Meister. I only wish he waited and found Sean Parker to make him billions instead of the chicken scratch he received from Numark.

if im correct, taking legal action against them does not always mean sueing them for damages, there are multiple other reasons and ways of legal action. such as forcing them to move forward with content and correct their communication issues.

I have this same question. I love Fusion + Video but I need to move on... sadly. What is the next best thing? Basically I want F+V that supports MP4 and is stable. I love the existing key detection and auto-mixing features and how playlists can be prearranged for the entire night then saved unchanged for playbacks even months later. So I don't want to lose those features. What software out there can do this?

By the way, I would pay four figures for an updated version of F+V even if that meant buying all new equipment. Yes, I would hesitate and flinch... but in the end I would pony up. Loved the software that much.

Another point, as sad as I am to lose F+V I don't think hurling insults is an effective communication tool.

Finally, I am willing to buy the software code if anyone has a lead on that or wants to participate. Or I would rehire Aaron to recreate the software if his non-compete is over. I tried to find Aaron but was not successful.

Mix Meister directly circumvents the need for hardware. Numark bought Mix Meister to kill it. I foretold this on the beatmixing forums. If you are waiting for update forget it. I have stopped buying anything made by Numark because of this. I used to admire Numark and bought only their videomixers AVM01 and AVM02 for my DJs to use with Fusion + Video as well as their Dual DVD player. Now I have moved on to Pioneer and Denon even American DJ. I started DJing in 1987. To quote their own website

"About Numark

Numark is obsessed with designing EQUIPMENT that meets the individual need of every DJ. That's why the sound of Numark has been present in scratches, breaks, and beats for more than 30 years."

I have suggestion for Numark put Mix Meister Fusion + Video in a piece of hard ware based with a Big touch screen 24" with the best sound specs (Get Dre Beats to make it so cool new Djs would have to have it to look cool add midi (Oh wait Fusion already has that and sell it with upgrades. All the new be DJs won't know we existed and help develop the software side. I for one would buy (5 of em') if you supported it better. You are missing out on being the leader because of your lack of vision with Fusion. Every controller or cd player you make is a micro computer. The apple platform is nice but licensing is a B*****. If you use Microsoft embedded you only pay for the things you need to make Fusion work. I build these for myself it's easy. People will buy these and use them all the time. Fusion isn't complicated and can be easy used by anyone. I would suggest making a Fusion for DJS and use the Mix Meister 6 Pro version code for the general consumer version.

Nobody does anything similar at the moment - that's the big problem. The only other MM-alike software is ableton live. AFAIK this doesn't support video at all. Mixmeister was unique software on the market, lightyears ahead of the competition.

actually according to them (even when calling me a liar about calling them out) there is a beta for fusion+video. how ever when they said "if you follow us we will send you a code" i rightfully stated i havent stopped following you. and that was over a week ago and NOTHING. but hey what do you expect when their customer support is abmismal, and they didnt even give me the respect as a possible future customer but as a professional company and actually reply to the letter i wrote to them and emailed them. But to then tell me what i was sayign was all a lie disgusts me.

Apparently you miss the point. Numark bought it for the wrong reasons. It will never be open source, (well, at least in 7 more years) That's when the patient runs out. I only wish I would have backed up or had access to the wealth of information that used to be on the old forum.

Seriously,...soooo many people dissatisfied,so many people complaining and we get fobbed off with a "we're working on it,soon coming bla bla" and then ignored ...shameful behaviour from such a large company who could easily compensate people with some of their other software products or even offer people a token gesture of a discount on a purchase of their hardware....

well they told me AFTER they insulted me that there is a beta version for fusion+video, but i havent gained DM on twitter with the beta or code. but what else was i expecting from their well known customer service.

7.60 crashes when you click on options then click on midi and video montage builder is now broken and no video?. How can a beta be less than what is actually available. Only audio works on video files (no video). This is a beta for Fusion only. Not Fusion + Video. I have tried on 2 machines.

As i think about it, it may not be that bad ATM, because i usually MPEG streamclip my videos right before i put them in FinalCut to make the mix. I can just export to .MOV and import them into MM, then make the mix, export the audio to put into Final Cut and add the .MOV to final cut but make the final render in MP4 - No love loss:)

i have been converting to WMV. Twice as many files on my external drive(s) but it works...and has saved many a show. I get a staccato performance after about 4hrs and have to reboot F+V 7.1...so i keep a backup laptop for just purpose and/or switch to a little old school vinyl for a set while rebooting M+F.

I am getting rather bored of sayign this, especially when i was called out as a liar by them via twitter.

i need a code for this and fusion. funny thing is that i was promised by the exact same twitter account that if i followed them (which i was already) that i would be sent one, which to this day hasnt happened.

as i said to their "customer service" account on twitter when they said the same thing.

why would people buy a product when there are clearly issues with the product and hasnt been updated in 4 years?

you wouldnt would you.

and to be honest, they should be dealing with this whole thing much better by giving out beta codes, becuase theres a lot of new people wanting to gain the product but wont becuase of what i just stated.

I wouldn't give you a code either. You don't offer this community anything but complaints. We have legit reason to complain. I would bet you have a illegal copy of MMF on your computer as we speak. You are a poser and fraud. Go away!

You have a lot of allegations towards me, a person you dont know. as a possible future customer, i have every right to speak up. I also have every right to point out there extremely bad customer srvice. you how ever dont have any right in the remotest to treat me like garbage. and i have a copy installed, so yes its on my system but its their beta version. so any more allegations, please try make sure you have the details correct before i start thinking about taking legal action against you for defamation. and how im a poser and fraud is beyond me, but then again YOU are the only person that seems VERY angry towards me, when every person has had no issues with myself. And i repeat, why would anybody in the recent years spend money on a product that was flaed and had issues that were clearly not been fixed. youd be nuts to fork out money for a non working item of anything let alone software

Mathew,
Please understand something, a lot of the users here "HAVE" already spent there money on the software years ago. Myself, i spent close to $500 on Fusion + Video. We have been sitting on bad versions now for almost 2 years. We have been waiting on some sort of update now for just about that long, so please see where we are coming from. We have already spent our money on this program and we just want want we have already purchased.

You on the other hand have came into this room and blasted Numark for something you have never purchased, so, i can understand where others might get ticked off.

Numark doesn't owe you anything. They do not have to give you a key. You can purchase the software if you want, and use that key to work with the beta.

If it was me, i would never purchase this software right now if i had never purchased it. I would not be looking for some golden egg to come out of this. I think currently they might just be trying to fix all the problems they have had over the years to make the customers happy that have already spent money on it.

So, if you want to go and purchase it now, then please do, and use that key to work with the beta, but until then, you really dont have anything to complain about as you are not a customer and are not owed anything.

This is not a post to try to piss you off but also, your "Lawsuit" quote is a joke. You cant sue anyone for anything said on the internet like this. Take it to a lawyer and they will laugh at you.

I completely understand the frustrations you guys are going through. I have a habit of standing up to BS from companies, especially ones with very bad customer service and those that say one thing yet do another.

so please also see it from a future buyers view.

you say they dont owe me anything, but just like the law states, if a person or company gives something away even for free and it doesnt hold up to what was stated, they are then responsible. so in that sense, since they had several times to me and from what i have read even previous customers, the promise of codes for the beta testers, they have failed on this.

for them to accuse me of being a lair about their customer service and then going silent when i stated i had emails showing what they said to me. so in that aspect as a company again the customer service is bad.

Ove stated right from the start that they are on a gold mine as i came across the fusion+video and stated i would go for it , but as there were clear issues and it being very much out of date i wasnt going to waste my money.

actually the "lawsuit" wouldn't be a joke, because the person is clearly accusing me of running a pirated version from the company on my system, also calling me a fraud and a poser. so even though i ha\ve yet to be a customer, my case would be against the member stating such stuff.

why this person even had to say such outrageous stuff is beyond me.

i trully appreciate your comment, and again i appreciate where you are coming from. but to reiterate, im standing up for many that dont have a voice, when sbangs even said ANYBODY that wants to be a beta tested (he never stated only customers) then contact him, which i did and even gained an email with download link....even though i cleverly stated i hope to be a future buyer.

and if you trully believe this like the comments made by that user cant be done via the courts just because its on the internet, you must clearly hve missed the several times people have made comments via twitter and facebook and been JAILED just for a comment.

to end this. i really do hold hope this this software as i want to enjoy my editing, but from my experience their customer service does truly suck.

How exactly have i insulted other members of this community? and how have i abused the staff. has standing up to a company or simply asking "wheres the code you stated you would send me" is that's whats called abuse these days? and as i have stated before, why would anybody buy the product that hasn't been updated since '08 and (i did a google search for problems regarding the product as i do with any product i aim to buy) there were a ton of issues which had clearly been ignored.. Please sir dont mix my words, i have also clearly stated if the product was actually working and updated and I as a future customer hadnt been constantly fogged off by the staff not only via here but facebook, twitter and email. would you also be a little put off a product by rather rough customer service?

Now again, you like other "staff" members have stated about the testing, we even recently i believe got a message on facebook stating you were actually having issues where not enough feedback was coming back. which i replied quite justly that if i had been giving the promised code, i would give the feedback you so seemingly wished to gain.

you also then state if you seek further testers in the future you will let us know, how ever it was you sir that responded to my email within days of the first beta tester notification via twitter that you sir gave us the beta testing software link for windows for fusion which i went and downloaded, yet no code and thats when the whole code thing and bad customer service really kicked in. and people on facebook and i do believe even on here have pointed out its the first time they have ever seen a beta program needing any code let only a "retail" one from a previous purchase.

There is plenty of push from both you, the twitter account (pretty much calling me a lair) and some members here that have stated why should anybody give me a code when i havent purchased the product, well to put it bluntly. because when the announcement was made and even when beta testing for other items are stated, at no stage does any part of those statement state people need to have bought the item previously to use their own code. not even you sir pointed this out in the email. and when i asked for a code i was told on the official fb page i would be sent one, just like i was on twitter yet nothing happened.

so YES i do have the right to have a moan when im being told one thing and then being passed the blame for how my attitude is.

and as im writing this, i notice another beta tester who has been testing with their code, stating something that is painful aswell.

that being the fact, from what they can see, NOTHING has changed from the much older version to the beta version. theres also no change log that comes with the beta versions to state what has changed and also no comments from staff telling what has changed..

and again WHY would anybody buy a product which many paying users have been saying hasnt changed and still isnt fixed?

its like blasting a future customer of a car for giving their thoughts of why they wouldn't buy the car, and the reason being the engine doesnt work like its been promised.

you just wouldn't would you, you wouldn't pay your own money into a product that you have little faith in.

No doubt i will soon be banned and this post deleted, but thats just the ay it seems this company runs. because ive said right from the start there is seemingly no other software out there that does what this does and its what i was after, but im not placing my trust in something thats obliviously not been fixed.

If you haven't bought the product then you have no room to complain... The rest of us have forked over good money and have had to wait a very long time for an update of any sort. So go download the demo and try it out like a sane individual and hush

whether its beta programe, trail, or a bought product. a future, past or present consumer has the right to complain when parts of the service may go wrong, in my case its the very bad customer service, the constant lieying to me and the constant passing the buck saying i havent bought the product therefore i have no right to moan.

like many others rob, you have clearly not also seen what i have said about the beta, they announced about the beta and if ANYBODY (notice they didnt state only previous buyers were the ones they were taking on) were to get in touch, which i did. and even at that stage sbangs didnt mention ANYTHING about needing my own code and sent me the links.

I mentioned my issues and clearly stated on facebook and twitter, and BOTH stated no problem we will send you a code. which never happened and the excuse or2 passing the buck" was that i hadnt bought the product so i should go away and shutup .

so lets make it very clear.

its about the disastrous CUSTOMER SERVICE i have stated from literallyda y one of the complaining.

and you teling me to go download the demo (which by the way would have the EXACT issues as from '08 and is the reason i decided to not pay out my money) for you to then tell me to go away and hush, is like you acting as if you are higher than me and then treating me like scum.

many members and especially staff need to grow up, staff need to become more professional and go through with their word and make sure their words are clear from day one instead of adding reasons months later.

sure, the customer service is deplorable at best... but I've never heard of a software company just handing out auth keys all willy nilly. like anything I'm interested in buying - I try the demo out 1st

AND if you would have actually tried the demo on the website you probably find it to be quite stable. sneaky bastards

I don't think you're scum Matty boi. You're just going to have to get in line behind the paying customers