05/24/2017

From your computer task tray you keep getting a notification that your A360 desktop is expiring.

This message is letting you know that the version of A360 Desktop on your machine is version 5.0 and below. You will need to uninstall the A360 Desktop from your control panel and install the latest version from the Autodesk website: Autodesk 360 Desktop Current Version

More information regarding Autodesk discontinuing version 5.0 and below:

Autodesk is constantly striving to deliver great software for people who make things. To ensure we are delivering at our best, we periodically review our current offerings to determine where best to focus our energy and resources. So we can focus on our new cloud technologies, we are planning to discontinue the A360 Desktop application. A360 Desktop is responsible for synchronizing data on your desktop with A360 Drive online.

The first step in discontinuing A360 Desktop is to begin expiring older versions over the next few months. On June 7, 2017 we plan to expire A360 Desktop versions 4.X*, which was originally released back in 2013. If you are not using A360 Desktop today, you can ignore this message. If you are using A360 Desktop, your data will remain available online in A360 Drive, but it will no longer be synchronized with your desktop. Optionally, you can update to the latest version of A360 Desktop to extend the service. Please visit our A360 Desktop Releases page for more information on how to obtain and install this update.

* To identify your current version of A360 desktop on Windows, ensure that A360 desktop is running and you are signed in; right-click on the A360 desktop icon in the system tray. Select “Preferences” to see the version number.

FAQ

Why are you discontinuing A360 Desktop?

We are focusing our efforts on new capabilities, these will be announced in the coming months.

When are you discontinuing A360 Desktop?

We do not have a fixed date at this time. We will be monitoring the impact of this change on our customers, and will be adjusting our plan accordingly.

How will the expiration affect my current installed Autodesk products if I do not update?

Your Autodesk A360 Drive folder will no longer synchronize with A360 Drive online. However, both your local data and online data remain available.

Autodesk AutoCAD settings sync will no longer function.

The Autodesk AutoCAD “Share Document” feature will no longer be available from within the product.

I need A360 Drive sync capability to support my existing workflows. How can I maintain this capability?

We are offering a special update. Please visit our A360 Desktop Releases page for more information on how to obtain and install this update.

Is there a compatible update for Microsoft Windows XP users?

Microsoft has ended support for Windows XP, so our newly developed updates that use latest security patches are no longer compatible. This means that A360 Desktop will no longer function on Windows XP desktops after the version 4 expiration date. Please visit this page for more details on Microsoft’s end of life communication for Windows XP.

Do I need to download data I have in A360 Drive?

No. This change does not affect data you already have online. Data in your local folder will also remain as-is.

I have more questions – where can I go for more support?

We will update this FAQ with answers to any common questions, or if there is updated information.

FYI THIS UPDATE IS CRITICAL IN SOME CASES YOUR AUTODESK PRODUCT WILL STOP WORKING JUNE 1, 2017 IF YOU DO NOT APPLY THIS UPDATE

A few weeks ago, we explained a mistake that was made with the 2018.0.1 Update, and quickly resolved the issue by releasing the AutoCAD 2018.0.2/AutoCAD LT 2018.0.2 Update*. As this update fixes a defect that would cause the product to not start, it is critical for users who installed the initial 2018.0.1 Update to install the AutoCAD 2018.0.2/AutoCAD LT 2018.0.2 Update as soon as possible and before June 1, 2017.

Here’s how to do so in 3 steps:Step 1: Sign in to your Autodesk Account.Step 2: Choose Product Updates on the MANAGEMENT page.

Figure 1

Step 3: You will see the option for the AutoCAD 2018.0.2 or AutoCAD LT 2018.0.2 Update. Pick the option that is applicable to your product, download and install it. The AutoCAD 2018.0.2 Update applies to the products listed below*.

Important Notes:

The 2018.0.1 version is listed in About dialog for AutoCAD 2018 and AutoCAD LT 2018 as version O.61.0.0. Once updated to the 2018.0.2 version, it will be shown as O.72.0.0.- If you do not install the AutoCAD 2018.0.2 Update by June 1, 2017, the product will not start and will display the following pre-release product error message:Installing AutoCAD 2018.0.2 will fix this error

Figure 2

For users who never downloaded the 2018.0.1 Update, the originally released version 49.0.0 does not exhibit this problem, and will work as expected past June 1, 2017. Even then, we still recommend updating it to the latest version, which is currently 2018.0.2 (displayed as O.72.0.0 in About dialog box).

Once you have figured out who is the Autodesk Contract Manager for your company they can sign into https://manage.autodesk.com using their Autodesk user name and password.

If you don't know your sign in or password you can enter in your work email and click NEXT.

Then click on the FORGOT? link to rest your password.

HOW TO GIVE PERMISSIONS TO YOUR USERS

NOTE:By default one of the Autodesk seats you purchased will automatically be assigned to you the Contract Manager. Sign into your Autodesk account and verify you don't have unnecessary seats assigned to you.

Click on the User icon. If you are the Autodesk Contract Manager and you do not see these icons to the left of your Autodesk Account contact your Autodesk reseller so they can get this fixed for you.

Verify the user(s) is showing in the list of All Users. If there are users missing you need to add them by click on the Add button at the top of the page.

If there are users in the list that no longer work for the company you can delete them by first clicking on Edit Access and removing any check marks then click Save.

To Delete their name click on the X by their name. If there is no X that means they are the Contract Manager or the Software Coordinator and you will need to call your reseller to get them removed.

To assign a user to the software you will click on Edit Access on their name.

If you cannot put a check mark next to the software because there is zero seats available this means that someone else or you the Contract Manager has the software assigned to them. You need to click on Edit Access on every user to see who has that seat of software and first figure out why they have it and if they are using it.

You do not want to un-assign software from a user that is using the software. This will cause a lot of issues.

Issue:

Product users of version 2018 Autodesk single-user subscriptions may experience an intermittent crash. The crash occurs when it has been more than 24 hours since the last successful authorization check and there is intermittent or no internet connection, or the licensing authorization server is unavailable. The licensing authorization check occurs in the background and is completely unrelated to activities the user is performing at the time of the crash. A fatal error message may be shown by the product. For example:

FATAL ERROR: Unhandled e06d7363h Exception at ee563c58h

The error will likely be followed by a dialog requesting to submit the error report as shown below:

This affects all users of 2018 product versions on subscription with single-user access, on both Windows and Mac.

05/11/2017

When rendering or adding a realistic visual style with sun settings in Revit you get a message that cannot be ignored that says; "Third party updater 'Sun and Shadow Settings Updater' has experienced a problem and its action has to be canceled."

This is due to the version of Dynamo you have installed on your machine. You can attempt to launch Dynamo when you receive this error message to see if that allows you to add the sun and shadow settings or you can install the latest version from this link: http://dynamobim.org/download/. Click on the Dynamo download link not the Dynamo studio link.

Create a Project Name and a Project Avatar. As an added option you can add a Project Purpose. Click on the "Create Project" button.

You can edit the name of the A360 Project at any time by clicking on the Projects name and then to the right under Details click on the pencil icon. The Details section is also where you can invite users to the project.

HOW TO UPLOAD A MODEL FROM REVIT TO YOUR A360 PROJECT FOLDER

Open Revit and sign into A360 from the upper right side of the software interface.

Open your model that you want to upload and save it to your local machine. It does not matter where it is located once the file has been uploaded to BIM 360 Team it will be saved locally in a different location.

Go to the Collaborate tab and click on "Collaborate". If you have not saved your model it will prompt you to save your file.

In the Collaborate dialog box you will have the option to Collaborate within your network or Collaborate using the cloud. Select on "Collaborate using the cloud".