IR remote-Bizare Problem

Receiver (dual) only about 6 feet from RC. About 6pm every evening the RC quits working. We can turn the overhead light on and it works. turn it off and the RC quits again. Dish sent a different RC and it is also doing the same thing. I heard florescent lighting can cause this, but no florescent is on. HELP - any ideas. We bring the RC 2 in to den and put in single mode and the UHF receiver works great.

Thanks, I will try this. Sorry I confused the issue. The problem was with Remote control 1 which is the infrared. Will Dish provide the IR 8.0 remote or will I need to purchase it elsewhere.Thanks, I will try this. Sorry I confused the issue. The problem was with Remote control 1 which is the infrared. Will Dish provide the IR 8.0 remote or will I need to purchase it elsewhere.

Okay I am a bit confused as to the exact problem you are having but I will give you multiple avenues to resolve thios issue.

Assuming that the issue exists with TV1's remote:

Some IR remotes experience interference with other peripherals at times. The easiest way to resolve this is to get an 8.0 remote that is IR/UHF capable.Using the front panel buttons or the old remote place the receiver into UHF Pro mode by pressing menu-6-1-6 . You should be on UHF Pro setup: move the highlight to the left and go to the enable selection, press select and move the highlight back to the right to done.exit out of all screens. Then press the menu button twice to get to the system info screen.Here we will be canging the remote address of the new 8.o remote to the number for the primary remote address. This number is near the bottom of the screen. On the 8.0 press the small SAT button in the upper left hand of the remote and hold until all light on the top light up, enter the number on the screen for the primary remote using the keypad on the 8.0, press the pound sign, the SATbutton should flashh three times, then press the record button. Now you should be able to use the new remote normally. You will need to program the remote to the TV if you were able to control volume and turn TV on and off before. Since this is a different model remote it may or may not be compatible with the TV. If you need assistance with programming the remote to the TV itself just post another request for assistance and one of Fix Ya's Expert will hook you up. You can also find the solution in the archives of previous solutions as that issue is commonly addressed in this forum.

If the issue lies with the TV2 remote I would suggest moving the antenna off the back of the receiver into the room TV 2 is located. This can be accomplished by following the following diagram. If you still need assistance please let me know. I hope this solves your issue.

You normally would have to buy one but I might be able to get one sent to you at no charge if you call Dish and explain to them the situation. If you live close enough to a installation office most will be glad to assist you with the remote issue to eliminate a trouble call. You also may have a remote that is already capable. To check this see if you can remove the green tab and switch it to the opposite side which may be a blue TV2 tab or a black uhf pro tab. The tabs slide out pretty easily once the battery cover is removed and one can actually see if the underside of the current tab is a different color once the cover is removed. If you do not get an acceptable resolution let me know and I will see what I can do to get you one. I just have to stay within FixYa's Terms of Service.You normally would have to buy one but I might be able to get one sent to you at no charge if you call Dish and explain to them the situation. If you live close enough to a installation office most will be glad to assist you with the remote issue to eliminate a trouble call. You also may have a remote that is already capable. To check this see if you can remove the green tab and switch it to the opposite side which may be a blue TV2 tab or a black uhf pro tab. The tabs slide out pretty easily once the battery cover is removed and one can actually see if the underside of the current tab is a different color once the cover is removed. If you do not get an acceptable resolution let me know and I will see what I can do to get you one. I just have to stay within FixYa's Terms of Service.

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It sounds like the receiver is in single mode (you said it was in dual mode) or shared viewing. With shared viewing disabled, you will not get a picture on TV 2, only TV 1. If you are not getting a picture (black screen) on TV 2, you should change the setting for Shared View on your receiver.

Make sure your receiver is in Single mode by pressing the Mode button on your receiver (should have only the green light lit on the front of the receiver and the single mode amber light). Press the Menu button on your remote to display the Main Menu on your TV 1. Press 6 (System Setup) and 2 (Shared View). Move the cursor to Enable Shared Viewing. Press Select on your remote (Enable View should have purple dot). Then press Done. Exit out of the other screens till you have a picture on your TV 1 screen. Make sure the receiver is in dual mode and then check to make sure you have a picture on TV 2.

It sounds like it may be an interference issue with the IR. Some LCD TV's can cause interference with an IR signal which will cause problems with the remote. Something you can try to fix is disabling the Auto Back-Lighting feature on the TV itself and see if that helps. If not, the easiest way to fix would be to make the TV1 remote UHF.

This would require a 21.0 remote as a 20.0 is IR only. Look on the back of the remote at the top to see what model you have.

With a 21.0 go to System Information. On the back of the remote inside the battery cover is a switch that says IR And UHF and make sure the green 1 is showing. Flip it to UHF and press Record 3 times. The Primary Address should now have UHF in it. Try the remote and see if it works.

If it doesn't or you continue to have problems you can post here or email me at thomas.faust@dishnetwork.com

Are you getting the same picture on both TVs - TV 1 and TV 2? Depending on the receiver model, you have a mode button either on the front of the receiver or behind a door on the right side of the receiver. You also should have a green (TV 1), amber (mode), and blue (TV 2) lights on the receiver. If TV 2 is one, the blue light should be lit. The amber light should be lit under the dual mode. Press and release the mode button on the receiver to put the receiver in dual mode. The blue light (TV 2) should illuminate now and this will give you independent operation between the two TVs. I hope this helps.

You have a dual receiver and 2 remotes. make sure that receiver is in dual mode. That you press the sat key on remote 2 if it will still not operate take remote 2 to the receiver. With remote #1 press the menu button twice you should then be on they system info screen. Pick up remote #2 press and hold sat key until it blinks press record 3 times . press red power button and if tv2 light goes off and on the remote should work again for tv2 . Use remote #1 press select exit screen,

I don't know about the 612 but the 722 I have has green tabbed control for IR control of output 1 and by default of tuner 1 and controls the OTA tuner and will work with many IR remotes if set to address 1--they don't send the address. The blue tabbed one is for RF-controlled output 2 and tuner 2. Setting it to single (vs. dual) mode allows either remote to control tuner 1 and swap to tuner 2 and do PIP. Unfortunately the 612 does not have this mode.I haven't had a combo remote work well with tuner 1 even. It is much better to use the Dish remote for most of the work, well only volume and power on the TV. There are a lot of buttons most combo remotes will not have control of. Hey, I have 2 VIP722 and the TV remotes on the chair arm.Check with menu-menu to see which address code and control mode is set. But if manual allows and you can pull tab after opening battery slide and change switch beneath, you may be able to use as IR remote in preparation for your combo, just to be sure controls sent correctly. (Hold Sat button until all light, press address 1, press # to set remote [lights go out], then press record to set receiver while you watch menu-menu. less than 10 sec per step.)-Ken

The problem for me was the TV giving off IR signals that interfered with DISH's poorly designed remote. When the TV's room ambient light sensor was turned on and it became dusk outside the DISH remote would stop working. Moving the receiver away from the TV helps but the problem is not eliminated until the light sensor is turned off. Until DISH corrects this poor design there may be no other viable solution.

I MAY have a solution!! We too have the VIP722 Dish Network receiver. Ours is the "K" model. I called the place where we purchased the TV and they said that the "brightness" on the TV may need to be turned down. He walked me through this, and it worked. The remote WORKS now!! Our TV is a 40" Sony Bravia that we purchased a couple of months ago. Evidently at night, the TV was so bright in the room, it interfered with the Infared Remote control. By turning down "off" brightness detector on the TV, the IR remote was able to send the signal to the receiver. Our TV is on a cabinet and the receiver is directly underneath on a shelf. I hope this solves your problem and anyone else's that may have this problem with the remote.

Your remote uses a slightly different band of IR for one and the other functions; lamp or on/off. This IR lamp or the circuit that controls the IR lamp has failed. You will need a new remote.

Hunter is good about making replacement parts available but as you said this is five years old. You may have to look for an after market seller on Ebay and chances are very good you can find a new one there.