“At Universal Care Agency we promise to consistently deliver high-quality and personalised care, using only the most trusted and experienced care workers in the industry. We have strict recruitment and training procedures and, along with continuous support, routinely supervise each of our care workers to ensure your needs are always being met.”– Victor Agamasu, Office Manager

Whether you need clinical attention, respite or assistance with domestic duties our experienced team are here to help. We believe freedom of choice when developing your care can lead to greater independence and would love to talk with you about reaching your personal goals.

FAQs

We make all efforts to provide clients with the same carer on a regular basis, however to avoid missed appointments we might sometimes need to send another familiar carer to cover circumstances such as sickness.

After a rigorous registration procedure, with full referencing and police checks, our carers are recruited for their character, as well as their experience. View our traits and characteristics chart here.

We understand that you may need to change or cancel your call from time to time, and are able to accommodate this, however we do request clients give 24 hours notice so carers can be replaced or notified.

Yes absolutely. If you have a trip in mind just let us know and we can arrange for the necessary risk assessments to take place. To ensure the safety of our clients and staff, all risk assessments must be complete prior to the scheduled call.

Universal Care Agency has become members of the United Kingdom Homecare Association Ltd (UKHCA) – the professional association of home care providers. Visit their website here.

There is a lot of helpful information on the Hampshire County Council website, under ‘Health’ or ‘Adult Services’. If you are not sure where to begin, we recommend their care at home section where you can view our approval here.

There is a lot of helpful information on the Portsmouth City Council website. If you are not sure where to begin, we recommend their ‘Adult Social Care’ area which you can access here.

The Department of Health (DH) lead, shape and fund health and care in England, making sure people have the support, care and treatment they need – with the compassion, respect and dignity they deserve. View their website here.

A Service User Guide is a document that contains all the required information relating to the service at hand. If you would like to see ours you can view it here.

Please contact us if you are interested in working for Universal Care Agency as we are always looking to recruit. Please be aware our care worker application pack requires a complete a criminal records check (DBS), work permits and evidence of all relevant qualifications and previous experience.