Re: Wholehome firmware v1.02.06 build 11

It’s that time again. We're releasing today new software for your Whole Home Wi-Fi discs.

What’s new? This version 1.02.06 Build 11, includes the following improvements:

You can now “Forget” individual offline devices on the App. In combination with the App we released last week

(v1.02.14 or above for Android, 1.02.16 or above for iOS), when you view information about a device, you’ll now see a button to “Forget Device” at the bottom of the screen (restart the App if you don’t see this button after the update). This improves on the “Reset Device List” feature we added in the previous firmware so you now have more choices to keep your device list tidy

Fixes one last bug that was still causing duplicates or problems with the devices list for some of you

Fixes a compatibility issue with Apple Airprint

For the more curious among you, you’ll notice a couple of new options on the disc’s browser interface related to firmware updates. We’ve listened to your feedback and are implementing “Early Adopter” and “Rollback” features. We’ll be in touch later in the future with more details about how you can use these.

Upgrade advice:

The update will happen automatically within the next few weeks if your discs are set to auto-update on the Whole Home App

You can also apply it manually through the App. If the server is busy when you manually update, please be patient and try another time or day

After the update, we recommend you leave your discs for two days to allow them to settle into their configuration

During this time your Wi-Fi connection will be working fine, but you may see lights turning amber and blue and short drops in connection. If this happens we recommend not moving your discs or adjusting any settings

When your network has settled, you may also notice that the disc layout displayed on the App is different or that your devices connect to a different disc – this is completely normal

If you have good internet connection on all your devices, your Whole Home Wi-Fi is working properly so there should be no need to tamper with its layout or network configuration.

If it’s not working as you’d like, try powering off/on all of the discs at the socket and allow them to reconnect and settle. If you still need help afterwards, come back to us on this forum, or contact the helpdesk.

Re: Wholehome firmware v1.02.06 build 11

I have been moaning about build 10 for a while now having only just purchased BTWHOLEHOME but this update really speaks volumes for customer support. Hopefully it will fix my Apple related issues and I will once again be super happy with my purchase.

Re: Wholehome firmware v1.02.06 build 11

@IanD2wrote:I'm on Android app 1.02.14 (13 Sept 2018), with no sign of any update available. Have checked the Google Play store and no update, any ideas ? According to the above, 1.02.16 should be available ?

Hi, there was an error in the brief (iOS and Android versions were swapped out). PaddyB has now corrected the original post.

Re: Wholehome firmware v1.02.06 build 11

Hey everyone,

I just wanted to add something further to Paddys post about known issues which will be addressed in a future release:

An ever reducing number of you are still reporting Wi-Fi connectivity issues affecting all devices in their home. We’re continuing to work on further improvements which will be announced in due course. If you’re affected, contact us.

Some of you using Apple devices on iOS 11.4 and iOS 12 have reported that – although their Whole Home network is working fine - the App can’t open and throws a connection error message. We’re still working on this issue for a future release. If this happens to you, there’s a number of things you can do which we’ve found resolves it for many:

First and foremost, ensure that your phone is definitely connected to your Whole Home Wi-Fi network. Check your phone’s wi-fi settings to confirm the network name, because it’s possible that your phone has automatically connected to another known network by itself without you noticing. Surprisingly enough, we’re finding that many reports we’ve received were actually due to this simple cause, rather than a bug

Once you’ve eliminated this simple cause, we’ve found that the following steps often resolve the problem, permanently or at least temporarily:

Switch-off all your discs

Close down the App

Switch-off wi-fi on your phone

Now switch discs back on starting with the disc plugged into your router. Wait a few minutes until its light turns solid blue – and staying blue for more than 1 minute.

You can now switch all the other discs back on. Wait for all the discs to turn blue (or amber)

Now switch wi-fi back on your phone and wait for it to reconnect to your Whole Home network

Now open the App

If that still doesn’t work, you could install the App on another device with Android or an older version of iOS if you have one, so you can continue to set-up your network whilst we’re working on the fix. Many thanks for your patience.