If you are in doubt, hopefully the below will help. If not, please do get in touch!

↳ Knowing your specifications.

At Savile Row Eyewear, we believe that opticians are skilled specialists that provide an invaluable service, and recommend that you purchase eyewear through them. However, we understand that for one reason or another this is not always possible. This section covers the basics of purchasing eyewear online.

The most important part of buying eyewear online is knowing your specifications: your eye size, your bridge size, and your temple length. If you do not yet have prescription frames, we strongly recommend you have an optician take these measurements for you. If you do already have frames, these measurements are most likely engraved in them, and you should find them somewhere on the temples or the fronts.

For eye size, look for a number between 35 and 65.

For bridge width, look for a number between 14 and 24.

For temple length, look for a number between 130 and 170.

It is also important to have an idea of what type of frame is likeliest to suit you. If you've already found your own style, that's great! But in case you're unsure, here are a few general tips:

Round faces work well with rectangular frames.

Oval faces work with most frames.

Triangular faces work well with rectangular frames.

Square faces work well with oval or round frames.

Rectangular faces work well with oval or round frames with typically larger sizes.

Once you've settled on a specific model and specific eye, bridge, and temple sizes, there is one final thing to check. Are the temples on your current frames completely perpendicular to the front of your frames? If the angle is greater than 90 degrees, this suggests a needed for added head space, and we would recommend selecting our 'bowed temples' option. This option adds several centimeters of head space, and would also be well suited to those who would like a smaller size than they usually go for.

One important thing to get right is the positioning of your pupils in the lens. You should aim to have your PD (that is, your pupillary distance) roughly equal to the eye size of the frame plus the bridge size (with a 5 mm tolerance approximately). For example, if your PD is 65 and you need a 20 mm bridge, you would want a lens between 40 mm and 50 mm in size.

↳ Buying our frames online.

Assuming you know your measurements and style (if you don't, read the previous section), you have the information you need to buy our frames. However, there are a few things to keep in mind, as the way we make our frames is unique, and could be the source of some confusion.

All our frames are made to order. This means that we only make frames once we receive specific instructions. They are also made with specialized machinery which dates back to the end of the 19th century and which is operated by skilled craftsmen. We use dozens of machines and hundreds of processes for a single frame, in part because we produce every component individually. This gives us the ability to tailor-make frames; in other words, because we produce individual components separately, we can put together different temple types, temple lengths, eye sizes, eye shapes, finishes, bridge types, and bridge widths in a single frame. Our online store aims to illustrate that diversity, all the while making the process of knowing what you're ordering as simple as possible.

For every model, you'll be able to choose your preferred finishes. For Classics, you do this before you click on 'enter additional specifications'. Your personal specifications should be entered into the form that pops up subsequently (see next section). For Combinations, you should enter your preferred acetate style before clicking. You should then fill out the form.

Note that at present we cannot fit your frames with prescription lenses. Once you receive the frames, your local optician will be able to fit them frames with suitable lenses.

↳ Filling out the form.

Once you click on 'enter additional specifications', a form will pop up depending on what type of frame you are purchasing.

For Classic frames, we ask that you enter your preferred eye size, your bridge width, and your temple length. The latter two should be identical across the frames you own. To complete the eye size, you will need to go through the 'knowing your specifications' section. You are also free to contact us if you are unsure. The size options are limited for every model. If you genuinely wish eye sizes smaller or larger than what is described as standard, we may be able to make this, but we suggest you contact us before placing your order as an additional charges would be likely. If you place an order and request an eye size we are unable to accomodate, we will contact you. If your current frames are not Asian fit, then simply select 'no'. Bowed temples are used for added head space, and will only be necessary in a specific set of circumstances. Please refer to the 'knowing your specifications' section if you are unsure.

For Combination frames, we ask that you select your preferred frame size where relevant and temple options. Your temples can come in one of four colours: yellow gold, light gold, black gold, and silver.

If you would like to make a modification to your frame, such as upgrading to curl temples (an option that is available in the Classic collection), simply type 'curl temples' in the 'other specifications' box, and add the relevant surcharge from the 'upgrades' section of the online shop.

For your information, anything you enter into this form will not alter the price of your product. This is merely information for us so we know exactly what to produce.

↳ Shipping.

We currently ship to every country in the world. If you are in the European Union or the United Kingdom, please select the correct region through the 'Region Select' box.

For shipping outside the EU, two shipping options are available: FedEx Economy and FedEx Priority. The shipping charge is $15 for Economy, $30 for Priority. Depending on your proximity to the UK, delivery will take from 1 to 5 working days, excluding any potential customs delays.

↳ Returns.

Because our frames are made to order, we are unable to accept returns unless they are due to a manufacturer's fault (up to two years after receipt given normal wear and tear). However, we understand that it is difficult to know with certainty whether a frame will suit you. To help with the uncertainty, for any purchase, we offer a replacement service (subject to a $150 restocking fee) that will allow you to request another frame with different specifications. We will only start making this frame once you have returned your previously purchased frame and paid the $150 restocking fee.

For your reference, a table follows with a general rule as to what is and isn't covered under our manufacturer's guarantee:

What is covered under our 2 year manufacturer's guarantee

What is NOT covered under our 2 year manufacturer's guarantee

Oxidation or discoloration.

Rough handling.

Despite normal wear and tear, broken nosepad posts and broken hinges.

Excessive exposure to extreme conditions, such as extreme cold, extreme heat, or prolonged exposure to water.

Stripped screws.

Poor care such as improper cleaning.

Misshapen or uneven bridge, rims, or temples.

If you'd like to return your order, please get in touch with us at sales@savileroweyewear.com, or call us at +44 (0) 208 985 5466. Please don't ship the order before contacting us, as we'll need to confirm beforehand that a return is appropriate. If it is, we will confirm this and ask that you send it to us. We will send you a replacement or issue you a full refund as soon as we confirm receipt and we have made a final determination as to whether a refund or an exchange is appropriate.

In the unlikely event that we send you an incorrect or damaged order, we will replace it free of charge if you notify us of this within 30 days of receipt. Please do not tamper with or attempt to fix your frames, as this will void your manufacturer's warranty.

↳ I placed my order. What now?

We will shortly begin production on your frame. We expect that this will take us 10-15 working days for small orders, and possibly more for larger orders. Any Combination frame order can take up to 5 weeks. Once production is complete, we will send you an e-mail notifying you of this, and it will contain a tracking number for your shipment. Expect another 1-5 working days for delivery, excluding any potential customs delays. If at any point you'd like to know the status of your order, please contact us.