Media Gallery for Flexicover Travel Insurance

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Latest Reviews

Horrible travel insurance company. I had a valid claim for a pair of lost sunglasses (expensive Raybans) but they have a lot of unreasonable fine print... that you eventually find out about once you try and make a claim. I also have content insurance with Aviva and recently made a claim, their service was outstanding so I would recommend them no problem.
Stay clear of flexicover…
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Flexicoverhelp's Response to D_Ryan_79's Review

Written on: 26/11/2014

Thank you for letting us know about your experience. We do ensure that customers have the full details of what can and cannot be covered in the policy terms, which are available prior to purchase. Whilst we don’t handle claims, as these are dealt with by the insurers, you can have the claims decision reviewed if you feel that you have been unfairly treated or that the policy has not been correctly applied. Please contact our Customer Services and we can direct you to the relevant procedures to follow.

Was hospitalised with broken wrist in spain.got 1st class attention.when approaching flexi cover fr ins there was not a problem.very few qurstions asked.was extremely happy with response and results.would highly recommend this insurance company without fail 2 anyone.there was absolutly no problem with cumications language.evrything was straight forward…
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Flexicoverhelp's Comment

Written on: 03/11/2014

Thank you for submitting your review. We are always pleased to receive feedback on a customer’s experience and we are sorry to hear about your hospitalisation. We do hope that you are now feeling better. We are pleased to have been able to help you on this occasion and should you need our help in the future, do get in touch.

took out a policy with them went to spain my wife had a fall needed staples in her head got a letter this morning from spaine saying not insured gust phoned the ombudsman let them sort it just wish I would of red revues first horrible people rip of compony use at your perrel…
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Flexicoverhelp's Comment

Written on: 31/07/2014

Thank you for submitting your review. We are sorry to hear that your wife was injured whilst on holiday and do hope that she is making a speedy recovery. Whilst we do not get involved in claims we are always happy to help wherever we can. Our claims handlers are UK based and their claims contact numbers are shown in your policy document. If we are able to help you further please call our Customer Services and we will assist where we can.

I always get travel insurance 'just in case' and opted for Flexi Cover's premium policy due to low excesses and decent price (not the cheapest but certainly in the top 10). I have always been sceptical about cheap travel insurance but I need not anymore, provided you check the policy terms, what is covered and excesses before you buy.
In 2012 I had a Deep Vein Thrombosis (DVT) and Pulmonary Embolism (PE). This was declared for this insurance for just £3 extra.
Despite being well hydrated…
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After I'd got insurance with Flexicover I read the reviews (because I'm dumb like that) and went "oh dear". Then I got a pushy phone call telling me to upgrade, which made me even more wary, but hey, what's done is done.
But then I went on holiday and someone broke my camera. I put in a claim (which was easy enough) and a month or two later, bam, the money was in my account. No complaints, no issues. And it wasn't just a little 50 quid camera either.
I'm impressed!…
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I called flexicover last night to try and arrange my insurance for next months holiday, I made the call as I am due to undergo ivf and start injections next week which will carry on whilst im on holiday. The person I spoke to screened me for medical conditions and said there would be no further questions when I declared ivf then when to double check with his supervisor, on return he said as I don't have a medical condition for ivf he would screen me for infertility and asked me inappropriate…
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Flexicoverhelp's Comment

Written on: 20/06/2014

Thank you for telling us about your experience. We’ve investigated the call and appreciate that, whilst the customer service agent was asking the necessary questions in order to assess the policy’s medical warranty, it could have been handled more sensitively and better explanations given. The situation you describe presents a scenario that is encountered infrequently - that of treatment or procedures that are taken electively. It should have been explained that we cannot offer cover for any complications that might arise as a result of the self-administered IVF as these would not count as “unforeseen circumstances”.

Last year my husband and I took out an annual holiday insurance for a couple. I declared an existing medical condition, my husband has no conditions. The price for worldwide cover for a year was £141.54. Our policy is due to be renewed in a month. I received an email from Flexicover offering me a 15% loyalty discount for renewing. The full price of the renewal was stated as £269.69 and with discount £229.24 - a vast difference to last year! I then checked confused.com comparison site and the…
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Flexicoverhelp's Response to Lindalou1's Review

Written on: 02/06/2014

Thank you for letting us know how you feel. When looking for a policy it is advisable to look through the full terms and conditions before purchase to be sure that it meets your needs. If you’re comparing policies do ensure that the benefits offered are on a like-for-like basis. Flexicover, like many other companies, offers a range of policies which have different levels of benefits. We do feature on comparison sites but these policies have different cover levels to those you find if coming to us directly. We appreciate that the direct prices can be higher than those elsewhere, which is why we offer the discount should you wish to take a new policy with differing cover levels to the previous year, as your travel needs may have changed. If you would like to call us, we would be happy to discuss this matter further.

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Lindalou1's reply to Flexicoverhelp's Comment

Written on: 02/06/2014

I appreciate you have to check on a "like-for-like" basis, so a few minutes ago I printed off your summary of cover from the renewal invitation, and also your summary of cover from the comparison site, and the comparison site actually had a BETTER level of cover than your renewal invitation. Even with the discount offered by purchasing direct from you the price was approximately £60 more expensive than the comparison website. However, I am pleased to say the cover with the new policy I have purchased from a totally different company is even better than yours, for £95 less, so you have done me a favour really!

I needed travel Insurance for my Mother filled in the details on the Web Site which informed me my premium was £84 for a single Trip.I noted that two of the three Medical conditions I had declared were missing after I had paid. I then contacted them by phone to be informed to include the other two would require an additional £100 or more and if I wished to cancel the Policy there would be a £5 admin charge. Even though they were at fault they would not accept not charging the Admin…
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Flexicoverhelp's Response to dave2951's Review

Written on: 16/04/2014

Thank you for your comments. As with many other insurance providers, and in line with the regulations set out by the Financial Conduct Authority (FCA), we charge an administration fee to cover various costs associated with the sales process and subsequent customer support. There are details on our website under the section ‘Our Services’, a link to which is drawn to your attention during the sale. With regards to the refund, we always aim to process these as quickly as possible (and well within the 30 days stated by the FCA) but our guidelines ensure that we are not offering unrealistic expectations in the event of any problems that may arise. We wish you well and are sorry we could not help you on this occasion.

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Dave2951's reply to Flexicoverhelp's Comment

Written on: 16/04/2014

Perhaps I have not explained myself clearly. I completed the online form as to my requirements. On the day in question there was as described by your staff a fault with the Website and so the Policy provided did not cover what I had declared. It was also agreed by your staff that the Policy required cancelling even though your Website produced a document stating I had paid and declared all of the medical issues. This had nothing to do with error on my part had it been so I could accept your quote regarding your services.What my main dispute is your mistake and I have to wait for the return of my monies which has now been some 4 days. It took four seconds to take it.

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Flexicoverhelp's reply to Dave2951's Comment

Written on: 22/04/2014

Thank you for the comments that you have made to our post. Your refund should now be with you and in this instance an admin fee was not charged. If we can be of any further help, please get in contact with our Customer Services.

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Dave2951's reply to Flexicoverhelp's Comment

Written on: 22/04/2014

To ensure honest feedback I have now been fully refunded without any Admin charge.

We had to cancel our holiday at short notice due to illness and under advice from our GP. We notified Flexicover, who emailed the forms we needed to complete within a few minutes. We completed the forms and have had our claim settled within 3 weeks without any quibble whatsoever.
The member of staff who took the initial details was helpful and efficient.
When we telephoned after two weeks to enquire about progress, we were told that our claim had been reviewed and that ewe would receive…
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Flexicoverhelp's Comment

Written on: 25/02/2014

Thanks for taking the time to let us know about the quick response and the service you received. Although we don’t handle claims directly, it’s always heartening to hear feedback like this and we’ll pass your other comments on communications along.

Worst company I have ever had the misfortune to deal with. They are ok until you have to claim, then they have more small print than you would ever imagine. Poor customer service , cheap but not cheerful…
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Flexicoverhelp's Response to mickelliott's Review

Written on: 19/02/2014

Thank you for your review and letting us know about your experience. Whilst we don’t get involved with claims handling, we’d like to try to help resolve the complaints you have. If you’d care to contact our Customer Services with some details, we’ll see what we can do for you.

I had baggage stolen from a locked car boot by thieves who broke into the car by smashing windows and pulling forward rear seats. Put in a claim for all the items lost, and after carefully reviewing the claim, they have paid NOTHING. Wonderful service, I don't think. Several 100 pounds out of pocket, don't know why I bothered getting insurance if they wont may out…
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Welshjim's Response to SteveTa's Review

Written on: 05/02/2014

Hi, can i say please dont give in,pursue your clain through all possible channels.Go to the ombudsman the media,dont let them get out of paying.As you say you take out insurance in case something goes wrong,as it did in this case,and you expect the insurance company to come to you aid.How foolish are we to belive in that.My review on this company is below yours. We are not out of pocket as much as you are but i intend to pursue my case all the way .

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Flexicoverhelp's reply to Welshjim's Comment

Written on: 06/02/2014

Please accept our commiserations for these poor experiences and thank you for letting us know. Whilst we don’t get involved in the claims process, we may be able to help resolve your issues. If you’d like to contact our Customer Services with some details, we’ll see if there is anything we can do to help you as it may be possible to get your claim reconsidered.

While on holiday in las vegas my wife was ill.We went to the doctors who perscribed a course of antibiotics.When we arrived home rang for a claim form,filled this in and returned with ALL the original paperwork from the doctor stating the illness and the course of treatment (antbiotics )all reciepts,also recorded delivery as advised.Two weeks later we recieve a letter asking us to send the original report and reciepts.When i rang and told them i have sent them,they said they were copys,when i…
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Flexicoverhelp's Response to welshjim's Review

Written on: 04/02/2014

Thank you for your review and letting us know about your experience. We are sorry that you have experienced a delay in the resolution of your claim. Whilst we don’t get involved with claims handling, we may be able to help in obtaining an update of your claim for you from the claims handlers. If you’d like to contact our Customer Services with some details, we’ll see what we can do about obtaining a response for you.

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Welshjim's reply to Flexicoverhelp's Comment

Written on: 04/02/2014

Thank you for a reply to my review,i will contact your customer service dept as requested.We are not unreasonable people and are willing to co-operate to resolv this.UNLIKE your claims handlers who PROMISED to ring me either Friday or Monday the 3rd Feb to let me know what was happining after they recieved the paperwork from the post room.Its now 6pm on tuesday the 4th and still no contact from them.As stated in my review ALL original paper work and reciepts were sent to them, Its not a great amount less than $250 in total,but thats why you take out insurance.I am glad it was only a minor health issue, and not one that would have needed hospitalisation,where would we have been then,if this is anything to go by we would have been left to deal with it ourselfes.Anyway I will post any further developments.

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Welshjim's reply to Welshjim's Comment

Written on: 05/02/2014

Further update,As requested by flexicover,i rang their customer services dept today,Wed 5th.After spending 15 mins on the phone explaining the whole incident from the begining,and repeated requests to speak to a supervisor,the lady (name with held ) said she would speak to her supervisor and ring me back.WOW she did and kept asking for the name of the person who sent me an email asking me to contact them,after repeatedly telling her it was a response to a review i had posted,iwas put through to a supervisor.Again i had to explain from the start the whole incident from the moment my wife became ill,to the present time.He (name with held ) informed me he would look into the matter,contact the claims dept,and would ring me back before the end of the day.
Suprise you guessed it HE DID NOT.
As we are taking our grandson to orlando in may,and the service we have recieved to date i am fearfull as to what kind of help we could expect if anything happend to one of us during this trip (hopefully nothing will ) but the thought is not far away.Just to clarifie we have an annual policy .I am going to contact the f.s ombudsman from here.

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Welshjim's reply to Welshjim's Comment

Written on: 12/02/2014

Further update to above,I was contacted by flexicovers customer service supervisor the day after.Informed that a member of the claims dept would contact me later that day,indeed they did and i was informed they had reviewed our claim and the paperwork we had sent was acceptable.A cheque would be issued for the amount claimed.
The cheque arrived today,Also several people have rang and appologised over the matter.
Thank you

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Flexicoverhelp's reply to Welshjim's Comment

Written on: 19/02/2014

Thanks for posting an update on your review. We’re pleased that the claim got settled and you’ve received your cheque - if we can help again in the future, don’t hesitate to get in touch.

Very easy to buy and well priced - but too good to be true.
Awful claims service. No response until chased. Ignored complaints. Still waiting to be paid…
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Flexicoverhelp's Response to Jack1400's Review

Written on: 17/01/2014

Thank you for your review and letting us know about your experience. Whilst we don’t get involved with claims handling, we may be able to help resolve your issue. If you’d like to contact our Customer Services with some details, we’ll see what we can do for you and direct you to the appropriate complaints procedure, if necessary.

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Jack1400's reply to Flexicoverhelp's Comment

Written on: 17/01/2014

tried complaining - complaints were ignored!

will complain to ombudsman next

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Flexicoverhelp's reply to Jack1400's Comment

Written on: 27/01/2014

Thank you for your candour and we hope this matter gets resolved satisfactorily. If you do require any assistance from us, please get in touch and we’ll see if there’s anything we can do to help.

Very distressed when we had to cancel our holiday to Slovenia when my son was unexpectedly in hospital this summer. I found claiming with Flexicover very straightforward. After not hearing for a few weeks, I rang them up to find out what was happening. They were very helpful and told me the cheque was in the post. A few days later the cheque arrived. It was such a relief and now we can re-book our holiday. I can't fault Flexicover…
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Flexicoverhelp's Comment

Written on: 02/01/2014

Many thanks for your positive endorsement of the service you’ve received and taking the time to write about us. Disruption to holiday plans is never great but we’re pleased the claim was settled smoothly. Hope your son is feeling much better now and that you all have an enjoyable trip!

After months of chasing a claim , always being told will be finished next week . We are now 5 months of waiting they will only pay a portion when all documents have been completed twice . It's like getting blood from a stone . I used this company last year too and they are so good at taking your money and reviews where no claim is involved are the only good ones.
So don't buy form this company as very can not cover for emergencies…
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Flexicoverhelp's Response to Nbush's Review

Written on: 27/11/2013

Thank you for the time to submit a review. We’re sorry you’re experiencing a delay in the completion of your claim and whilst we do not get involved in handling claims, we’ve made contact with insurers on your behalf. They have told us that they will be in touch shortly to collect more information about the review you have submitted and will endeavour to resolve this for you.

If you have a problem and of need of help , although insured flexi cover have clauses not to pay . You may be wise to insure else where or save your money . Still waiting 5 month for claim to be settled. DO NOT BUY from Flexicover as they bend over backwards not to pay…
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Flexicoverhelp's Response to Fraudsers's Review

Written on: 27/11/2013

Thank you for taking the time to submit a review and alerting us to this issue. Whilst we do not get involved in handling claims, please contact our Customer Services with further details and we’ll see if there is anything we can do to help resolve this matter.

I've been ripped off.
On our 3 day of a 3 week final family holiday in july ,we were advised by a New York opthalmologist to fligh home to save my husband's sight as he had a detached retinal . Returning to Bristol in the morning of the 4 th day Bristol Eye hospital operated that afternoon , after 4 weeks bed rest his eye is resored to 90% . I'm still waiting for flexicover to reimburse my booked holiday cost ,return flight+ medical fees . After calling 1-2 times per week ,I'm told the manger…
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Flexicoverhelp's Response to Ebush's Review

Written on: 27/11/2013

Thank you for taking the time to submit a review. Though we don’t get involved with the handling of claims, we’ll try to provide assistance where feasible. We would point out that the policy terms and conditions of most travel insurance policies are fairly standard and, unfortunately, it isn’t possible to cover every eventuality that may arise. Where a decision has been made by the claims assessors, if you feel that you’ve been unfairly treated or that the claim has not been assessed properly against the policy terms, an insurer will have a complaints procedure available. If you’d like us to request details of this from the insurers, please let our Customer Services team know and we will arrange this on your behalf.

Simply asked for a policy document to be sent to my home address and was told I would be charged £5!!! I know the price of stamps has increased, but not that much!…
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Flexicoverhelp's Comment

Written on: 21/10/2013

Thank you for the review you have submitted. As stated on our website in the “About our travel insurance services” section, physical copies of policy documentation can be supplied but may be subject to an administration fee. This is because there are reasonable costs involved for transactions that are not purely online but we feel that our charges are comparable to other service providers in this field. If we can be of further help, please contact our Customer Services and we would be pleased to help you further.

I had a great experience dealing with Flexicover. The representative was very helpful and efficient, and my query was dealt with immediately. The price was very competitive and the team at Flexicover made the process quick and easy. I would definitely recommend to family and friends!…
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Flexicoverhelp's Comment

Written on: 09/10/2013

Thank you for your time in posting a review at review centre, your comments are important to us. Providing service is important to us and we are pleased that we have been able to help you on this occasion.

Switched to this company after many years with Avia/Norwich Union.Biggest mistake we ever made.Went on a cruise May 2013 and our luggage was lost.
P & O provided a letter covering all the facts ect.
Flexicover have refused our claim and will not settle .Stating that under section E(special conditions relating to claims) subsection 3: unless we have receipts for every item in our luggage or can prove ownership they will not settle any claim.We are now at the ombudsman stage.
I would not touch…
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Flexicoverhelp's Comment

Written on: 23/09/2013

Thank you for taking the time to submit your review.As the insurance provider we do not deal in or take part in the process of any claims, these are dealt with by the insurers. If we can be of any help with any enquiry please contact our customer services where we will be happy to assist.

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Duck1960's Comment

Written on: 24/09/2013

Been there, done that, no difference still no use !!!!!!!!!!!!!!!!!!

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Flexicoverhelp's Comment

Written on: 25/09/2013

Thank you for your comment. We are always happy to look into this further and if you would like to give us a call and ask for Pat

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Duck1960's Comment

Written on: 07/04/2014

UPDATE

12 Months later and after getting the financial ombudsman involved
still waiting .NEVER USE THIS COMPANY