We've identified the issue that's caused CTAs embedded in emails sent through HubSpot to not render for some Gmail recipients in both North and South America. We've addressed the cause of this issue as a change to network access rules to protect the HubSpot infrastructure. This change was preventing CTA images from loading in some Gmail inboxes.

This issue is now fully resolved and all CTAs in emails sent through HubSpot should render correctly for all inboxes, including previous emails sent.

Posted Mar 20, 2020 - 07:58 EDT

Update

CTAs embedded in emails sent through HubSpot are not rendering for some Gmail recipients in both North and South America. This does not affect the underlying CTA link, however, it will appear without an image. We recommend using hyperlinked text until this issue is resolved.

This is still being worked on by the Google engineering team. We have no more available information at this moment in time. We will continue to update this page when more information is available.

Posted Mar 19, 2020 - 19:39 EDT

Update

CTAs embedded in emails sent through HubSpot are not rendering for some Gmail recipients in both North and South America. This does not affect the underlying CTA link, however, it will appear without an image. We recommend using hyperlinked text until this issue is resolved.

The Google engineering team is now investigating the root cause of the issue. We will continue to update this page when more information is available.

Posted Mar 19, 2020 - 12:32 EDT

Update

CTAs embedded in emails sent through HubSpot are still not rendering for some Gmail recipients in both North and South America. We're still actively investigating the cause of the issue with Google. We will continue to update this page when more information is available.

Posted Mar 19, 2020 - 07:50 EDT

Update

CTAs embedded in emails sent through HubSpot are still not rendering for some Gmail recipients in both North and South America. We're still investigating the cause of the issue with Google. We will continue to update this page when more information is available.

Posted Mar 18, 2020 - 21:42 EDT

Update

We are continuing to investigate this issue. We have confirmed that CTAs embedded in emails sent through HubSpot are not rendering for some Gmail recipients in both North and South America. We have escalated the issue to Google. We will update this page when more information is available.

Posted Mar 18, 2020 - 16:18 EDT

Investigating

CTAs embedded in emails sent through HubSpot are not rendering for Gmail recipients. At this time the impact appears isolated to United States based recipients. We're investigating the cause of this issue and will update this page when more information is available.