Videoconferencing Questions

Yes. From the Schedule Meeting section, within the Advanced Meeting Options menu, select the Moderator-less Meeting checkbox. This allows the meeting to start after two participants arrive. The person scheduling the meeting will have moderator controls (mute all, drop, etc.) available for use, should they decide to join.

There are three ways: From the BCM Videoconferencing Meeting Room home page, from the email invitation, and from within the Active Meeting View screen, click the Controls icon.

How can participants join meetings?

There are three ways participants can join: Click the Join Meeting link from the email invitation, click Join a Meeting from https://bcm.bluejeans.com, or touch the Join tab from the BlueJeans iPhone/iPad app.

How do I exit the Active Meeting screen?

Click the Leave Meeting icon.

How many people can join my meeting?

You can host a meeting for up to 100 participants.

What is the difference between a personal meeting and a scheduled meeting?

A personal meeting is ideal for quick, one-time, on-the-fly video conferences. Scheduled meetings are used when you’re planning a one-time meeting in advance or scheduled recurring meetings. The meeting IDs for personal meetings are the same each time. Different meeting IDs are assigned for each scheduled meeting.

Yes, locate the document on your device and touch to open it. In the upper, right-hand corner, click the Open In icon, and choose Open in BlueJeans. To share the document in your meeting, click the Share icon.

Technical Questions

Are meetings encrypted?

Yes, by default all meetings are encrypted. You will not need to modify your settings to enable encryption.

Can I access BCM Videoconferencing from the BCM Citrix Application Portal?

If you are using a computer/laptop, use a headset and a microphone. If you hear your own voice echo, you are likely not the source of the echo. If you are the moderator, mute everyone and unmute one participant at a time to identify the source, or click the Echo Reduction option in the Active Meeting View window and verify all audio and video icons are green. If you are a participant, mute yourself, and see if the echo stops. Also, make sure you’re not receiving audio from two sources (e.g., a room system and your computer).

Why can’t I hear any audio when I plug my headset/microphone into the computer’s monitor?

If you are using an external headset, microphone, or webcam, plug the device into the main source (the computer or laptop). Do not plug it into the monitor’s USB connection; it must be connected directly into the computer or laptop.