Policy Agreement

Every family will be asked to read and sign the Policy Agreement as follows:

I do here by entrust my pet(s) to Pause 4 Paws for the purpose of grooming my pet(s). I am aware that all due care will be taken with my pet(s) for the safety of pet and groomer. I am aware that neglect of my pet’s coat can be a cause for problems after grooming such as clipper/brush irritation. If my pet is wiggly or doesn’t remain still during the grooming procedure accidents can happen such as nicks from clippers or scissors. I am aware that if my pet’s coat is matted my options are:

If I want to save coat…but not pay for de-mat charges, I will brush out the coat and return to Pause 4 Paws at a later date to groom my pet, however I will incur a charge of 25% of the scheduled services.

I will let Pause 4 Paws brush out my pet if possible and safe, at a fee of a minimum charge of $1 per minute up to a maximum of $20.00 in addition to my regular grooming fee.

My pet will receive a dry shave down and start over but it’s messy and there is an additional fee. If my pet is shaved and started over, but I want the ears and tail saved and it is matted, I understand that I will have a minimum de-mat fee to save them.

Flea/Tick Policy: In the event my pet(s) have fleas, I agree to pay Pause 4 Paws and additional $7.00 to have my pet(s) treated for fleas.

Photos/Pictures: Photos and pictures may be taken of my pet before, during or after grooming, for use on the web site, advertising and education.

In the event I need to CANCEL my appointment:

I understand that I must notify Pause 4 Paws at least 24 hours prior to my scheduled appointment. Leaving a message on the ‘Land line’ machine is fine. I am also aware that should I fail to do so I will have the cost of the missed appointment added to my next grooming charges or billed to me.

I understand that cancellations may occur at anytime by Pause 4 Paws due to personal emergencies. I understand that every effort will be made to contact me for rescheduling and will be on a case by case basis.

There is a $30 fee for NSF/returned check at which time I will go in a cash basis only.Pause 4 Paws has the right to refuse service:

In the event of a pet we can NOT handle safely. Tranquilized pets will not be accommodated as they should be done in the safety of a vet clinic/hospital with an ‘in-house’ groomer. The use of muzzles, e-collar, slings, straps, etc., are acceptable safety measures. Grooming services can be stopped mid-groom if necessary for the safety of my pet or groomer and I understand I will pay for the portion of the groom completed.

Signature Required for Grooming Services:

I the undersigned do understand and agree to the above terms for the grooming and maintenance of my pet(s) and in consideration of the grooming services of Pause 4 Paws agree to hold harmless from damage, loss or claims arising from any known or unknown pre-existing condition of my pet(s). The terms, special services or handling shall include but are not limited to veterinarian emergency services in the event I am not available.

I authorize Pause 4 Paws to act as my agent in the event emergency veterinarian services, boarding, care-taking, and/or transportation is necessary and I agree to pay all costs.