Shipping information...

We ship all of our fish with FedEx Priority Overnight directly to your door. All shipments will be delivered to our San Diego FedEx facility in the evening and will arrive Next-business-day delivery by 10:30 a.m. to most U.S. addresses; usually by noon to rural areas. Unfortunately we do not ship to Hawaii or Puerto Rico.Shipping days are Monday through Thursday for next day delivery. Shipping Friday for Saturday delivery is also available but will require a special quote (there is a surcharge for weekend delivery).

The shipping calculator below will give you an approximate shipping cost. Most shipping rates will be lower than estimated. Orders over $500 will receive additional shipping discounts. Please contact us for rates on qualifying shipments.

Shipping Estimator

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Our shipping process...

Once we've recieved your order and a ship date has been established, we'll isolate your discus to their own holding tank. Two days prior to shipment they will be taken off food to ensure minimal waste in the shipping bag. On shipping day, your discus will be double (triple in some cases) bagged with bag buddies and pure oxygen. The bags are packaged in styrofoam lined boxes with heat packs to ensure a safe shipping temperature. Once packing is complete and the shipment has been delivered to our local FedEx facility, we'll contact you with tracking information so you can follow your shipment from start to finish.

Live arival guarantee...

We guarantee that your fish will arrive alive and well on the first FedEx delivery attempt. Please plan ahead and be sure that you can accept your shipment on the first delivery attempt. You may request that your shipment be held for pickup if you will not be available for home delivery. We have never lost a fish in shipping but if you should receive a dead on arrival (DOA) fish, please contact us immediately so that we can process your refund. Unfortunately we cannot refund shipping charges.

Refunds and excahnges...

We do not offer returns, refunds or exchanges on livestock that have met our live arrival guarantee. Dry goods and equipment may be returned for a full refund within 14 days. If you need to return an item, please contact us so that we can provide you with a return authorization number. Again, we cannot refund shipping charges, including return shipping charges.

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