Noticeboard

Care DataThe roll-out of NHS England’s patient data sharing scheme is to delayed until the autumn. This is to allow time for a clearer explanation of the scheme. You can read more about Care Data and if you would like to opt out of the scheme you will need to complete the opt-out form. Please return this to the surgery.

Repeat PrescriptionsRepeats prescriptions can be requested by filling out our online form. First you will need to get a unique user name and password from Reception. For more details click here.

Cancelling Appointment If you need to cancel your appointment please remember to let us know by telephone or use the cancel form.

Confidentiality

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

To provide further medical treatment for you e.g. from district nurses and hospital services.

To help you get other services e.g. from the social work department. This requires your consent.

When we have a duty to others e.g. in child protection cases, diabetic care, anonymised patient information will also be used at local and national level to help the Health Board and Government plan services.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.

Comments & Complaints

We always try to provide the best service possible, but there may be times when you feel this has not happened. The following information explains our in-house complaints procedure, drawn up to respond to patient grievances.

Our practice procedure is not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made. If you use this procedure it will not affect your right to complain to the health services authority.

Please note that we have to respect our duty of confidentiality to patients and a patient's consent will be necessary if a complaint is not made by the patient in person. If you wish to make a complaint, please write to our practice manager who will investigate the matter further. Please note that we are unable to take complaints by telephone.

We believe it is important to deal with complaints swiftly and you will receive a response within 10 working days of receipt of your letter. Occasionally it may take a little longer but we will keep you informed throughout the process. A meeting with a clinician may be arranged and you can if you wish bring a relative or friend with you to the meeting. We will try to address your concerns, provide you with an explanation and discuss any action that may be needed

Practice Charter

We aim to provide the best possible service to our patients and hope you will feel that we achieve our aim.

The care of your health is a partnership between yourself and the primary health care team. The success of that partnership depends on an understanding of each other's needs and co-operation between us.

Our responsibility to you

You will be greeted courteously.

You have the right to confidentiality.

You have the right to see your medical records subject to the limitations of the law.

You will be seen the same day if your problem is urgent.

You will be seen by your own GP whenever possible.

You will be informed if there will be a delay of more than 30 minutes for your appointment.

You will be referred to a consultant when your GP thinks it necessary.

Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with quickly.

Your responsibility to us

Please treat all surgery staff with due respect - we are all just doing our job.

Do not ask for information about anyone other than yourself.

Tell us of any change of name or address, so that our records are accurate.

Only request an urgent appointment if appropriate. Home visits should only be requested if you are really too ill to attend surgery.

Please cancel your appointment ASAP if you are unable to attend. Any appointments cancelled lessthan one hour before due will be recorded as a DNA

Please be punctual, but you should be prepared to wait if your own consultation is delayed by an unexpected emergency.