I'd say it is more than slow because this has been over a day since I ordered it. When I saw it was taking awhile I thought maybe by the end of the day I would have my license but it didn't happen yet. And even though I paid for it, the info is showing the invoice isn't paid yet. I submitted a support ticket with the payment number so they can verify the payment on their end and update any information necessary.

So judging by what you are saying because this new version is released a lot of people must be needing help with it. Sometimes I wonder if they should put more people on their support staff if it gets to the point of taking this long.