cucm recording setup

Dear friends.. i tried to find out how i can get recording of call from my call manager .. and got loads of articles .. but i am not very sure if i am able to understand them .. can some one please advice how i can get this one started ...

Re: cucm recording setup

More specific requirements are needed to give specific advice but, in general, you will need a third party application to provide the recording component. Which product greatly depends on you business needs and technical requirements. Recently I worked with a product called CallRec from Zoom. It supports SPAN and SPANless recording. It also supports g711 and g729. I have also worked with NICE and Witness, but it has been a while.

Re: cucm recording setup

ok in specific the requirement is .. we have couple of phone on which we take calls for our clients .. and they at times complain about our reply to their customers so we want recording of our calls.. every call came on that number should be recordrd .. in or out .. or may be in only ..if this helps

The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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