We are looking for an enthusiastic Telesales to contribute in generating sales for our company. Candidate will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales must be an excellent communicator and have superior people skills. They must be comfortable presenting services over the phone as well as dealing with complaints and doubts.

JOB RESPONSIBILITIES

Contact existing customers to upsell / renew service contract

Answer questions about service offering or the company

Ask questions to understand customer requirements and close sales

Direct prospects to the field sales team when needed

Enter and update customer information in the database

Take and process orders in an accurate manner

Handle grievances to preserve the company’s reputation

Go the “extra mile” to meet sales quota and facilitate future sales

Keep records of calls and sales and note useful information

JOB REQUIREMENTS

Proven experience as telesales or other sales/customer service role

Proven track record of successfully meeting sales quota preferably over the phone

Good knowledge of relevant computer programs (e.g. SAP)

Ability to learn about products and services and describe/explain them to prospects

Excellent knowledge of English

Excellent communication and interpersonal skills

Cool-tempered and able to handle rejection

Outstanding negotiation skills with the ability to resolve issues and address complaints