While highlighting the numerous roles of NCC towards ensuring that telecom subscribers get the best of service from their service providers, the telecoms regulatory agency said, consumers must also play their roles accordingly in other to receive quality service.

According to him, “the use of substandard and counterfeit devices, have been identified as one of the reasons for poor quality of service.

“Today, there are different types of handset in the market. Some of these devices have been used and dropped in the other parts of the world. Some are devices that did not meet international benchmarks for safety and other requirements,” he said.