Thank you for the reply.... I wish they had mentioned that to me prior.. They had to add time to new keycode also, so i would of hoped they did that also. Hopefully they will get back to me soon as not having that manager there is going to be rough. This is the first year they couldnt just transfer old key to the new as in all the past times, nic etc did that for me as it would keep the same keycode always.... this time had to enter new code in all systems. Thanks
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This is happening to me also. Had to put new keycode in as evidently they cant just transfer new to old one as years past, so support had me enter new into all my systems, , ran scans and all 5 licinses showing and all was fine for a week. All of the sudden last night my password once entered into password manager works for a secodn or 2 then goes to yellow. I can however log into my webpanel and look at all the tabs minus paswords and then it kicks me out. Sent in ticket, yet im stuck here without password manager. Can anyone help?.. thanks
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Hello... They successfuly got mine up to spec with 388 days, yet i just noticed my other 4 installs (5 license) on other comps are now showing 1 day which i dont even get as i bought new key each with 22 days left. Wow... Last round you guys applied my new key to the old and bang all 5 up to date with days added. This time, support had me instal the NEW key to my version and none of the oters updated. latest message is for me to uninstal all versions apparently and redo with new key. Wow what a pain... This was such an easy process in the past. i wrote support back to verify just my version to reinstal or all 5.. geeesh. 2 installs arent even here at this point... So i just wrote them back, but figured i would come here as perhaps you guys have some special thing you did in years past that made this no fuss no muss situation and can help. I will wait till i hear from you befire this uninstal reinstal fiasco. Thanks.
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I have done this each year, yet it appears the original Private Messages for those have since left. Who would i contact for a license tranfer. Just bought a renewal key and need to hook up with someone who can transfer. Nic and James handled this in the past yet they have appeared to have retired. Thank you.
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Happens a couple times a day. Could be in FF, or Chrome. All versions up to date. System was also recently re-formatted so all is up to date and new. Password manager does a pop up stating something has gone wrong and has crashed. i then go into extensions within browser, restart and wait for the next time it happens. There doesnt seem to be any special circumstances when it occurs, just randomnly.
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Thanks Sherry. Seems to be effecting everyone on my manager setup. Wife sees on her end same ascii charcters for all folders with nothing residing in them. Hopefully they can figure this out in soon.
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