I've installed Zenoss 6.1.1 and 6.1.2 both having the same results with the search bar error. If i type in the device name correctly it will show the device. If i type part of the name it may or may not provide a valid search result and may or may not provide that error... AttributeError: 'NoneType' object has no attribute 'lower'

In version 6.1.1 i imported a device list from our older 5.3.3 version however in the 6.1.2 deployment i did a network discovery and still experienced this issue. Has anyone had a similar issue or is it something i did during install?

You can see in the attachment the actual error that displays, again sometimes i can get an error but see results i was hoping for but other times it simply will not return the device in the search unless i have the exact full name of the device ID.

I've installed Zenoss 6.1.1 and 6.1.2 both having the same results with the search bar error. If i type in the device name correctly it will show the device. If i type part of the name it may or may not provide a valid search result and may or may not provide that error... AttributeError: 'NoneType' object has no attribute 'lower'

In version 6.1.1 i imported a device list from our older 5.3.3 version however in the 6.1.2 deployment i did a network discovery and still experienced this issue. Has anyone had a similar issue or is it something i did during install?

You can see in the attachment the actual error that displays, again sometimes i can get an error but see results i was hoping for but other times it simply will not return the device in the search unless i have the exact full name of the device ID.

I've installed Zenoss 6.1.1 and 6.1.2 both having the same results with the search bar error. If i type in the device name correctly it will show the device. If i type part of the name it may or may not provide a valid search result and may or may not provide that error... AttributeError: 'NoneType' object has no attribute 'lower'

In version 6.1.1 i imported a device list from our older 5.3.3 version however in the 6.1.2 deployment i did a network discovery and still experienced this issue. Has anyone had a similar issue or is it something i did during install?

You can see in the attachment the actual error that displays, again sometimes i can get an error but see results i was hoping for but other times it simply will not return the device in the search unless i have the exact full name of the device ID.

I had never used the Zenoss JIRA before. I created an account but it will not let me view what you sent along. I have not found a fix for it, we've just had to either remember IP's or complete hostnames to search and it will usually find it.

I've installed Zenoss 6.1.1 and 6.1.2 both having the same results with the search bar error. If i type in the device name correctly it will show the device. If i type part of the name it may or may not provide a valid search result and may or may not provide that error... AttributeError: 'NoneType' object has no attribute 'lower'

In version 6.1.1 i imported a device list from our older 5.3.3 version however in the 6.1.2 deployment i did a network discovery and still experienced this issue. Has anyone had a similar issue or is it something i did during install?

You can see in the attachment the actual error that displays, again sometimes i can get an error but see results i was hoping for but other times it simply will not return the device in the search unless i have the exact full name of the device ID.

This is frustrating on JIRA. I have been asking for years that JIRA tickets default to public viewing so others can see issues. When Andrew was the community manager, we all used to send him a note as soon as we had opened a JIRA ticket and he had a more-or-less instant way to make this public. @John - can you continue this service for the community?

I had never used the Zenoss JIRA before. I created an account but it will not let me view what you sent along. I have not found a fix for it, we've just had to either remember IP's or complete hostnames to search and it will usually find it.

I've installed Zenoss 6.1.1 and 6.1.2 both having the same results with the search bar error. If i type in the device name correctly it will show the device. If i type part of the name it may or may not provide a valid search result and may or may not provide that error... AttributeError: 'NoneType' object has no attribute 'lower'

In version 6.1.1 i imported a device list from our older 5.3.3 version however in the 6.1.2 deployment i did a network discovery and still experienced this issue. Has anyone had a similar issue or is it something i did during install?

You can see in the attachment the actual error that displays, again sometimes i can get an error but see results i was hoping for but other times it simply will not return the device in the search unless i have the exact full name of the device ID.

Hello @Jane. As we have discussed numerous times​ the process has not changed. Email your ticket and I will have it made public. They key is emailing the ticket. Based on ZenMaster feedback I raised and continue to voice the need for these to be visible to the person that logged the ticket. But I have not received any JIRA ticket numbers from you or others in a while. So please leverage the process for new issues moving forward.

As you already know...Zenoss Community Edition (Core) is the freemium version of Zenoss. Zenoss Support comes with Enterprise but we look at all JIRA issues since Core is release with and is a subset of the Enterprise feature set.

This is frustrating on JIRA. I have been asking for years that JIRA tickets default to public viewing so others can see issues. When Andrew was the community manager, we all used to send him a note as soon as we had opened a JIRA ticket and he had a more-or-less instant way to make this public. @John - can you continue this service for the community?

I had never used the Zenoss JIRA before. I created an account but it will not let me view what you sent along. I have not found a fix for it, we've just had to either remember IP's or complete hostnames to search and it will usually find it.

I've installed Zenoss 6.1.1 and 6.1.2 both having the same results with the search bar error. If i type in the device name correctly it will show the device. If i type part of the name it may or may not provide a valid search result and may or may not provide that error... AttributeError: 'NoneType' object has no attribute 'lower'

In version 6.1.1 i imported a device list from our older 5.3.3 version however in the 6.1.2 deployment i did a network discovery and still experienced this issue. Has anyone had a similar issue or is it something i did during install?

You can see in the attachment the actual error that displays, again sometimes i can get an error but see results i was hoping for but other times it simply will not return the device in the search unless i have the exact full name of the device ID.

Hello @Nick! Open your ticket and shoot the JIRA number to me. Agreed these should be accessible to you and I voice this often internally. Key is to send me the link. This has not changed. Additionally I can track it them and review in the weekly meetings. My email is jboyle@zenoss.com. Always reach out to me with any questions.

I had never used the Zenoss JIRA before. I created an account but it will not let me view what you sent along. I have not found a fix for it, we've just had to either remember IP's or complete hostnames to search and it will usually find it.

I've installed Zenoss 6.1.1 and 6.1.2 both having the same results with the search bar error. If i type in the device name correctly it will show the device. If i type part of the name it may or may not provide a valid search result and may or may not provide that error... AttributeError: 'NoneType' object has no attribute 'lower'

In version 6.1.1 i imported a device list from our older 5.3.3 version however in the 6.1.2 deployment i did a network discovery and still experienced this issue. Has anyone had a similar issue or is it something i did during install?

You can see in the attachment the actual error that displays, again sometimes i can get an error but see results i was hoping for but other times it simply will not return the device in the search unless i have the exact full name of the device ID.

Hello @Nick! Open your ticket and shoot the JIRA number to me. Agreed these should be accessible to you and I voice this often internally. Key is to send me the link. This has not changed. Additionally I can track it them and review in the weekly meetings. My email is jboyle@zenoss.com. Always reach out to me with any questions.

I had never used the Zenoss JIRA before. I created an account but it will not let me view what you sent along. I have not found a fix for it, we've just had to either remember IP's or complete hostnames to search and it will usually find it.

I've installed Zenoss 6.1.1 and 6.1.2 both having the same results with the search bar error. If i type in the device name correctly it will show the device. If i type part of the name it may or may not provide a valid search result and may or may not provide that error... AttributeError: 'NoneType' object has no attribute 'lower'

In version 6.1.1 i imported a device list from our older 5.3.3 version however in the 6.1.2 deployment i did a network discovery and still experienced this issue. Has anyone had a similar issue or is it something i did during install?

You can see in the attachment the actual error that displays, again sometimes i can get an error but see results i was hoping for but other times it simply will not return the device in the search unless i have the exact full name of the device ID.

Hello @Nick! Open your ticket and shoot the JIRA number to me. Agreed these should be accessible to you and I voice this often internally. Key is to send me the link. This has not changed. Additionally I can track it them and review in the weekly meetings. My email is jboyle@zenoss.com. Always reach out to me with any questions.

I had never used the Zenoss JIRA before. I created an account but it will not let me view what you sent along. I have not found a fix for it, we've just had to either remember IP's or complete hostnames to search and it will usually find it.

I've installed Zenoss 6.1.1 and 6.1.2 both having the same results with the search bar error. If i type in the device name correctly it will show the device. If i type part of the name it may or may not provide a valid search result and may or may not provide that error... AttributeError: 'NoneType' object has no attribute 'lower'

In version 6.1.1 i imported a device list from our older 5.3.3 version however in the 6.1.2 deployment i did a network discovery and still experienced this issue. Has anyone had a similar issue or is it something i did during install?

You can see in the attachment the actual error that displays, again sometimes i can get an error but see results i was hoping for but other times it simply will not return the device in the search unless i have the exact full name of the device ID.

Hello @Nick! Open your ticket and shoot the JIRA number to me. Agreed these should be accessible to you and I voice this often internally. Key is to send me the link. This has not changed. Additionally I can track it them and review in the weekly meetings. My email is jboyle@zenoss.com. Always reach out to me with any questions.

I had never used the Zenoss JIRA before. I created an account but it will not let me view what you sent along. I have not found a fix for it, we've just had to either remember IP's or complete hostnames to search and it will usually find it.

I've installed Zenoss 6.1.1 and 6.1.2 both having the same results with the search bar error. If i type in the device name correctly it will show the device. If i type part of the name it may or may not provide a valid search result and may or may not provide that error... AttributeError: 'NoneType' object has no attribute 'lower'

In version 6.1.1 i imported a device list from our older 5.3.3 version however in the 6.1.2 deployment i did a network discovery and still experienced this issue. Has anyone had a similar issue or is it something i did during install?

You can see in the attachment the actual error that displays, again sometimes i can get an error but see results i was hoping for but other times it simply will not return the device in the search unless i have the exact full name of the device ID.

Hello @Nick! Open your ticket and shoot the JIRA number to me. Agreed these should be accessible to you and I voice this often internally. Key is to send me the link. This has not changed. Additionally I can track it them and review in the weekly meetings. My email is jboyle@zenoss.com. Always reach out to me with any questions.

I had never used the Zenoss JIRA before. I created an account but it will not let me view what you sent along. I have not found a fix for it, we've just had to either remember IP's or complete hostnames to search and it will usually find it.

I've installed Zenoss 6.1.1 and 6.1.2 both having the same results with the search bar error. If i type in the device name correctly it will show the device. If i type part of the name it may or may not provide a valid search result and may or may not provide that error... AttributeError: 'NoneType' object has no attribute 'lower'

In version 6.1.1 i imported a device list from our older 5.3.3 version however in the 6.1.2 deployment i did a network discovery and still experienced this issue. Has anyone had a similar issue or is it something i did during install?

You can see in the attachment the actual error that displays, again sometimes i can get an error but see results i was hoping for but other times it simply will not return the device in the search unless i have the exact full name of the device ID.

After successful re-index run, the search has been checked. Unfortunately nothing has changed. I'm still getting errors when I'm trying to search devices. When I enter full name in device search (top right corner) it works, but when device name is not completed error is displayed (similar to poskey errors - yellow bar). It looks to me that that issue concerns solr. I checked jira and issue is still open. Maybe I should remove solr database and try to recreate it. I will be grateful for help,

Hello @Nick! Open your ticket and shoot the JIRA number to me. Agreed these should be accessible to you and I voice this often internally. Key is to send me the link. This has not changed. Additionally I can track it them and review in the weekly meetings. My email is jboyle@zenoss.com. Always reach out to me with any questions.

I had never used the Zenoss JIRA before. I created an account but it will not let me view what you sent along. I have not found a fix for it, we've just had to either remember IP's or complete hostnames to search and it will usually find it.

I've installed Zenoss 6.1.1 and 6.1.2 both having the same results with the search bar error. If i type in the device name correctly it will show the device. If i type part of the name it may or may not provide a valid search result and may or may not provide that error... AttributeError: 'NoneType' object has no attribute 'lower'

In version 6.1.1 i imported a device list from our older 5.3.3 version however in the 6.1.2 deployment i did a network discovery and still experienced this issue. Has anyone had a similar issue or is it something i did during install?

You can see in the attachment the actual error that displays, again sometimes i can get an error but see results i was hoping for but other times it simply will not return the device in the search unless i have the exact full name of the device ID.

Dear All,From what I was able to notice above problem is focused on codding inside following ZenPacks.zenoss.DeviceSearch. Is there anyone who fixed this issue since now? I tried to solve issue without reprogram Zenpack like using such as tools: zodbscan,zenrelactionscan,findposkeyerror,zencatalogscan, reindex solr and zenoss catalog, but my story did not end well. Have any of you tried the earlier version DeviceSearch?

After successful re-index run, the search has been checked. Unfortunately nothing has changed. I'm still getting errors when I'm trying to search devices. When I enter full name in device search (top right corner) it works, but when device name is not completed error is displayed (similar to poskey errors - yellow bar). It looks to me that that issue concerns solr. I checked jira and issue is still open. Maybe I should remove solr database and try to recreate it. I will be grateful for help,

Hello @Nick! Open your ticket and shoot the JIRA number to me. Agreed these should be accessible to you and I voice this often internally. Key is to send me the link. This has not changed. Additionally I can track it them and review in the weekly meetings. My email is jboyle@zenoss.com. Always reach out to me with any questions.

I had never used the Zenoss JIRA before. I created an account but it will not let me view what you sent along. I have not found a fix for it, we've just had to either remember IP's or complete hostnames to search and it will usually find it.

I've installed Zenoss 6.1.1 and 6.1.2 both having the same results with the search bar error. If i type in the device name correctly it will show the device. If i type part of the name it may or may not provide a valid search result and may or may not provide that error... AttributeError: 'NoneType' object has no attribute 'lower'

In version 6.1.1 i imported a device list from our older 5.3.3 version however in the 6.1.2 deployment i did a network discovery and still experienced this issue. Has anyone had a similar issue or is it something i did during install?

You can see in the attachment the actual error that displays, again sometimes i can get an error but see results i was hoping for but other times it simply will not return the device in the search unless i have the exact full name of the device ID.

Dear All,From what I was able to notice above problem is focused on codding inside following ZenPacks.zenoss.DeviceSearch. Is there anyone who fixed this issue since now? I tried to solve issue without reprogram Zenpack like using such as tools: zodbscan,zenrelactionscan,findposkeyerror,zencatalogscan, reindex solr and zenoss catalog, but my story did not end well. Have any of you tried the earlier version DeviceSearch?

After successful re-index run, the search has been checked. Unfortunately nothing has changed. I'm still getting errors when I'm trying to search devices. When I enter full name in device search (top right corner) it works, but when device name is not completed error is displayed (similar to poskey errors - yellow bar). It looks to me that that issue concerns solr. I checked jira and issue is still open. Maybe I should remove solr database and try to recreate it. I will be grateful for help,

Hello @Nick! Open your ticket and shoot the JIRA number to me. Agreed these should be accessible to you and I voice this often internally. Key is to send me the link. This has not changed. Additionally I can track it them and review in the weekly meetings. My email is jboyle@zenoss.com. Always reach out to me with any questions.

I had never used the Zenoss JIRA before. I created an account but it will not let me view what you sent along. I have not found a fix for it, we've just had to either remember IP's or complete hostnames to search and it will usually find it.

I've installed Zenoss 6.1.1 and 6.1.2 both having the same results with the search bar error. If i type in the device name correctly it will show the device. If i type part of the name it may or may not provide a valid search result and may or may not provide that error... AttributeError: 'NoneType' object has no attribute 'lower'

In version 6.1.1 i imported a device list from our older 5.3.3 version however in the 6.1.2 deployment i did a network discovery and still experienced this issue. Has anyone had a similar issue or is it something i did during install?

You can see in the attachment the actual error that displays, again sometimes i can get an error but see results i was hoping for but other times it simply will not return the device in the search unless i have the exact full name of the device ID.

Dear All,From what I was able to notice above problem is focused on codding inside following ZenPacks.zenoss.DeviceSearch. Is there anyone who fixed this issue since now? I tried to solve issue without reprogram Zenpack like using such as tools: zodbscan,zenrelactionscan,findposkeyerror,zencatalogscan, reindex solr and zenoss catalog, but my story did not end well. Have any of you tried the earlier version DeviceSearch?

After successful re-index run, the search has been checked. Unfortunately nothing has changed. I'm still getting errors when I'm trying to search devices. When I enter full name in device search (top right corner) it works, but when device name is not completed error is displayed (similar to poskey errors - yellow bar). It looks to me that that issue concerns solr. I checked jira and issue is still open. Maybe I should remove solr database and try to recreate it. I will be grateful for help,

Hello @Nick! Open your ticket and shoot the JIRA number to me. Agreed these should be accessible to you and I voice this often internally. Key is to send me the link. This has not changed. Additionally I can track it them and review in the weekly meetings. My email is jboyle@zenoss.com. Always reach out to me with any questions.

I had never used the Zenoss JIRA before. I created an account but it will not let me view what you sent along. I have not found a fix for it, we've just had to either remember IP's or complete hostnames to search and it will usually find it.

I've installed Zenoss 6.1.1 and 6.1.2 both having the same results with the search bar error. If i type in the device name correctly it will show the device. If i type part of the name it may or may not provide a valid search result and may or may not provide that error... AttributeError: 'NoneType' object has no attribute 'lower'

In version 6.1.1 i imported a device list from our older 5.3.3 version however in the 6.1.2 deployment i did a network discovery and still experienced this issue. Has anyone had a similar issue or is it something i did during install?

You can see in the attachment the actual error that displays, again sometimes i can get an error but see results i was hoping for but other times it simply will not return the device in the search unless i have the exact full name of the device ID.

It surfaced for me in 6.1 and 6.1.2, unfortunately it's going to be a while until I can upgrade to 6.2 and see if it fixes it but that's going to be my next step when my work schedule allows time to do so.

Dear All,From what I was able to notice above problem is focused on codding inside following ZenPacks.zenoss.DeviceSearch. Is there anyone who fixed this issue since now? I tried to solve issue without reprogram Zenpack like using such as tools: zodbscan,zenrelactionscan,findposkeyerror,zencatalogscan, reindex solr and zenoss catalog, but my story did not end well. Have any of you tried the earlier version DeviceSearch?

After successful re-index run, the search has been checked. Unfortunately nothing has changed. I'm still getting errors when I'm trying to search devices. When I enter full name in device search (top right corner) it works, but when device name is not completed error is displayed (similar to poskey errors - yellow bar). It looks to me that that issue concerns solr. I checked jira and issue is still open. Maybe I should remove solr database and try to recreate it. I will be grateful for help,

Hello @Nick! Open your ticket and shoot the JIRA number to me. Agreed these should be accessible to you and I voice this often internally. Key is to send me the link. This has not changed. Additionally I can track it them and review in the weekly meetings. My email is jboyle@zenoss.com. Always reach out to me with any questions.

I had never used the Zenoss JIRA before. I created an account but it will not let me view what you sent along. I have not found a fix for it, we've just had to either remember IP's or complete hostnames to search and it will usually find it.

I've installed Zenoss 6.1.1 and 6.1.2 both having the same results with the search bar error. If i type in the device name correctly it will show the device. If i type part of the name it may or may not provide a valid search result and may or may not provide that error... AttributeError: 'NoneType' object has no attribute 'lower'

In version 6.1.1 i imported a device list from our older 5.3.3 version however in the 6.1.2 deployment i did a network discovery and still experienced this issue. Has anyone had a similar issue or is it something i did during install?

You can see in the attachment the actual error that displays, again sometimes i can get an error but see results i was hoping for but other times it simply will not return the device in the search unless i have the exact full name of the device ID.

It surfaced for me in 6.1 and 6.1.2, unfortunately it's going to be a while until I can upgrade to 6.2 and see if it fixes it but that's going to be my next step when my work schedule allows time to do so.

Dear All,From what I was able to notice above problem is focused on codding inside following ZenPacks.zenoss.DeviceSearch. Is there anyone who fixed this issue since now? I tried to solve issue without reprogram Zenpack like using such as tools: zodbscan,zenrelactionscan,findposkeyerror,zencatalogscan, reindex solr and zenoss catalog, but my story did not end well. Have any of you tried the earlier version DeviceSearch?

After successful re-index run, the search has been checked. Unfortunately nothing has changed. I'm still getting errors when I'm trying to search devices. When I enter full name in device search (top right corner) it works, but when device name is not completed error is displayed (similar to poskey errors - yellow bar). It looks to me that that issue concerns solr. I checked jira and issue is still open. Maybe I should remove solr database and try to recreate it. I will be grateful for help,

Hello @Nick! Open your ticket and shoot the JIRA number to me. Agreed these should be accessible to you and I voice this often internally. Key is to send me the link. This has not changed. Additionally I can track it them and review in the weekly meetings. My email is jboyle@zenoss.com. Always reach out to me with any questions.

I had never used the Zenoss JIRA before. I created an account but it will not let me view what you sent along. I have not found a fix for it, we've just had to either remember IP's or complete hostnames to search and it will usually find it.

I've installed Zenoss 6.1.1 and 6.1.2 both having the same results with the search bar error. If i type in the device name correctly it will show the device. If i type part of the name it may or may not provide a valid search result and may or may not provide that error... AttributeError: 'NoneType' object has no attribute 'lower'

In version 6.1.1 i imported a device list from our older 5.3.3 version however in the 6.1.2 deployment i did a network discovery and still experienced this issue. Has anyone had a similar issue or is it something i did during install?

You can see in the attachment the actual error that displays, again sometimes i can get an error but see results i was hoping for but other times it simply will not return the device in the search unless i have the exact full name of the device ID.

@Jay​ I did run these tools when i first noticed the searching issues. I have had success with these tools helping me with other issues before but this time it didn't help. I really appreciate the contact and attempts to gather more information. I have recently been assigned to work other things so this is on the back burner for now but will be sure to return and update you all ASAP.

It surfaced for me in 6.1 and 6.1.2, unfortunately it's going to be a while until I can upgrade to 6.2 and see if it fixes it but that's going to be my next step when my work schedule allows time to do so.

Dear All,From what I was able to notice above problem is focused on codding inside following ZenPacks.zenoss.DeviceSearch. Is there anyone who fixed this issue since now? I tried to solve issue without reprogram Zenpack like using such as tools: zodbscan,zenrelactionscan,findposkeyerror,zencatalogscan, reindex solr and zenoss catalog, but my story did not end well. Have any of you tried the earlier version DeviceSearch?

After successful re-index run, the search has been checked. Unfortunately nothing has changed. I'm still getting errors when I'm trying to search devices. When I enter full name in device search (top right corner) it works, but when device name is not completed error is displayed (similar to poskey errors - yellow bar). It looks to me that that issue concerns solr. I checked jira and issue is still open. Maybe I should remove solr database and try to recreate it. I will be grateful for help,

Hello @Nick! Open your ticket and shoot the JIRA number to me. Agreed these should be accessible to you and I voice this often internally. Key is to send me the link. This has not changed. Additionally I can track it them and review in the weekly meetings. My email is jboyle@zenoss.com. Always reach out to me with any questions.

I had never used the Zenoss JIRA before. I created an account but it will not let me view what you sent along. I have not found a fix for it, we've just had to either remember IP's or complete hostnames to search and it will usually find it.

I've installed Zenoss 6.1.1 and 6.1.2 both having the same results with the search bar error. If i type in the device name correctly it will show the device. If i type part of the name it may or may not provide a valid search result and may or may not provide that error... AttributeError: 'NoneType' object has no attribute 'lower'

In version 6.1.1 i imported a device list from our older 5.3.3 version however in the 6.1.2 deployment i did a network discovery and still experienced this issue. Has anyone had a similar issue or is it something i did during install?

You can see in the attachment the actual error that displays, again sometimes i can get an error but see results i was hoping for but other times it simply will not return the device in the search unless i have the exact full name of the device ID.

@Jay​ I did run these tools when i first noticed the searching issues. I have had success with these tools helping me with other issues before but this time it didn't help. I really appreciate the contact and attempts to gather more information. I have recently been assigned to work other things so this is on the back burner for now but will be sure to return and update you all ASAP.

It surfaced for me in 6.1 and 6.1.2, unfortunately it's going to be a while until I can upgrade to 6.2 and see if it fixes it but that's going to be my next step when my work schedule allows time to do so.

Dear All,From what I was able to notice above problem is focused on codding inside following ZenPacks.zenoss.DeviceSearch. Is there anyone who fixed this issue since now? I tried to solve issue without reprogram Zenpack like using such as tools: zodbscan,zenrelactionscan,findposkeyerror,zencatalogscan, reindex solr and zenoss catalog, but my story did not end well. Have any of you tried the earlier version DeviceSearch?

After successful re-index run, the search has been checked. Unfortunately nothing has changed. I'm still getting errors when I'm trying to search devices. When I enter full name in device search (top right corner) it works, but when device name is not completed error is displayed (similar to poskey errors - yellow bar). It looks to me that that issue concerns solr. I checked jira and issue is still open. Maybe I should remove solr database and try to recreate it. I will be grateful for help,

Hello @Nick! Open your ticket and shoot the JIRA number to me. Agreed these should be accessible to you and I voice this often internally. Key is to send me the link. This has not changed. Additionally I can track it them and review in the weekly meetings. My email is jboyle@zenoss.com. Always reach out to me with any questions.

I had never used the Zenoss JIRA before. I created an account but it will not let me view what you sent along. I have not found a fix for it, we've just had to either remember IP's or complete hostnames to search and it will usually find it.

I've installed Zenoss 6.1.1 and 6.1.2 both having the same results with the search bar error. If i type in the device name correctly it will show the device. If i type part of the name it may or may not provide a valid search result and may or may not provide that error... AttributeError: 'NoneType' object has no attribute 'lower'

In version 6.1.1 i imported a device list from our older 5.3.3 version however in the 6.1.2 deployment i did a network discovery and still experienced this issue. Has anyone had a similar issue or is it something i did during install?

You can see in the attachment the actual error that displays, again sometimes i can get an error but see results i was hoping for but other times it simply will not return the device in the search unless i have the exact full name of the device ID.

@Jay​ I did run these tools when i first noticed the searching issues. I have had success with these tools helping me with other issues before but this time it didn't help. I really appreciate the contact and attempts to gather more information. I have recently been assigned to work other things so this is on the back burner for now but will be sure to return and update you all ASAP.

It surfaced for me in 6.1 and 6.1.2, unfortunately it's going to be a while until I can upgrade to 6.2 and see if it fixes it but that's going to be my next step when my work schedule allows time to do so.

Dear All,From what I was able to notice above problem is focused on codding inside following ZenPacks.zenoss.DeviceSearch. Is there anyone who fixed this issue since now? I tried to solve issue without reprogram Zenpack like using such as tools: zodbscan,zenrelactionscan,findposkeyerror,zencatalogscan, reindex solr and zenoss catalog, but my story did not end well. Have any of you tried the earlier version DeviceSearch?

After successful re-index run, the search has been checked. Unfortunately nothing has changed. I'm still getting errors when I'm trying to search devices. When I enter full name in device search (top right corner) it works, but when device name is not completed error is displayed (similar to poskey errors - yellow bar). It looks to me that that issue concerns solr. I checked jira and issue is still open. Maybe I should remove solr database and try to recreate it. I will be grateful for help,

Hello @Nick! Open your ticket and shoot the JIRA number to me. Agreed these should be accessible to you and I voice this often internally. Key is to send me the link. This has not changed. Additionally I can track it them and review in the weekly meetings. My email is jboyle@zenoss.com. Always reach out to me with any questions.

I had never used the Zenoss JIRA before. I created an account but it will not let me view what you sent along. I have not found a fix for it, we've just had to either remember IP's or complete hostnames to search and it will usually find it.

I've installed Zenoss 6.1.1 and 6.1.2 both having the same results with the search bar error. If i type in the device name correctly it will show the device. If i type part of the name it may or may not provide a valid search result and may or may not provide that error... AttributeError: 'NoneType' object has no attribute 'lower'

In version 6.1.1 i imported a device list from our older 5.3.3 version however in the 6.1.2 deployment i did a network discovery and still experienced this issue. Has anyone had a similar issue or is it something i did during install?

You can see in the attachment the actual error that displays, again sometimes i can get an error but see results i was hoping for but other times it simply will not return the device in the search unless i have the exact full name of the device ID.

@Jay​ I did run these tools when i first noticed the searching issues. I have had success with these tools helping me with other issues before but this time it didn't help. I really appreciate the contact and attempts to gather more information. I have recently been assigned to work other things so this is on the back burner for now but will be sure to return and update you all ASAP.

It surfaced for me in 6.1 and 6.1.2, unfortunately it's going to be a while until I can upgrade to 6.2 and see if it fixes it but that's going to be my next step when my work schedule allows time to do so.

Dear All,From what I was able to notice above problem is focused on codding inside following ZenPacks.zenoss.DeviceSearch. Is there anyone who fixed this issue since now? I tried to solve issue without reprogram Zenpack like using such as tools: zodbscan,zenrelactionscan,findposkeyerror,zencatalogscan, reindex solr and zenoss catalog, but my story did not end well. Have any of you tried the earlier version DeviceSearch?

After successful re-index run, the search has been checked. Unfortunately nothing has changed. I'm still getting errors when I'm trying to search devices. When I enter full name in device search (top right corner) it works, but when device name is not completed error is displayed (similar to poskey errors - yellow bar). It looks to me that that issue concerns solr. I checked jira and issue is still open. Maybe I should remove solr database and try to recreate it. I will be grateful for help,

Hello @Nick! Open your ticket and shoot the JIRA number to me. Agreed these should be accessible to you and I voice this often internally. Key is to send me the link. This has not changed. Additionally I can track it them and review in the weekly meetings. My email is jboyle@zenoss.com. Always reach out to me with any questions.

I had never used the Zenoss JIRA before. I created an account but it will not let me view what you sent along. I have not found a fix for it, we've just had to either remember IP's or complete hostnames to search and it will usually find it.

I've installed Zenoss 6.1.1 and 6.1.2 both having the same results with the search bar error. If i type in the device name correctly it will show the device. If i type part of the name it may or may not provide a valid search result and may or may not provide that error... AttributeError: 'NoneType' object has no attribute 'lower'

In version 6.1.1 i imported a device list from our older 5.3.3 version however in the 6.1.2 deployment i did a network discovery and still experienced this issue. Has anyone had a similar issue or is it something i did during install?

You can see in the attachment the actual error that displays, again sometimes i can get an error but see results i was hoping for but other times it simply will not return the device in the search unless i have the exact full name of the device ID.

@Jay​ I did run these tools when i first noticed the searching issues. I have had success with these tools helping me with other issues before but this time it didn't help. I really appreciate the contact and attempts to gather more information. I have recently been assigned to work other things so this is on the back burner for now but will be sure to return and update you all ASAP.

It surfaced for me in 6.1 and 6.1.2, unfortunately it's going to be a while until I can upgrade to 6.2 and see if it fixes it but that's going to be my next step when my work schedule allows time to do so.

Dear All,From what I was able to notice above problem is focused on codding inside following ZenPacks.zenoss.DeviceSearch. Is there anyone who fixed this issue since now? I tried to solve issue without reprogram Zenpack like using such as tools: zodbscan,zenrelactionscan,findposkeyerror,zencatalogscan, reindex solr and zenoss catalog, but my story did not end well. Have any of you tried the earlier version DeviceSearch?

After successful re-index run, the search has been checked. Unfortunately nothing has changed. I'm still getting errors when I'm trying to search devices. When I enter full name in device search (top right corner) it works, but when device name is not completed error is displayed (similar to poskey errors - yellow bar). It looks to me that that issue concerns solr. I checked jira and issue is still open. Maybe I should remove solr database and try to recreate it. I will be grateful for help,

Hello @Nick! Open your ticket and shoot the JIRA number to me. Agreed these should be accessible to you and I voice this often internally. Key is to send me the link. This has not changed. Additionally I can track it them and review in the weekly meetings. My email is jboyle@zenoss.com. Always reach out to me with any questions.

I had never used the Zenoss JIRA before. I created an account but it will not let me view what you sent along. I have not found a fix for it, we've just had to either remember IP's or complete hostnames to search and it will usually find it.

I've installed Zenoss 6.1.1 and 6.1.2 both having the same results with the search bar error. If i type in the device name correctly it will show the device. If i type part of the name it may or may not provide a valid search result and may or may not provide that error... AttributeError: 'NoneType' object has no attribute 'lower'

In version 6.1.1 i imported a device list from our older 5.3.3 version however in the 6.1.2 deployment i did a network discovery and still experienced this issue. Has anyone had a similar issue or is it something i did during install?

You can see in the attachment the actual error that displays, again sometimes i can get an error but see results i was hoping for but other times it simply will not return the device in the search unless i have the exact full name of the device ID.

@Jay​ I did run these tools when i first noticed the searching issues. I have had success with these tools helping me with other issues before but this time it didn't help. I really appreciate the contact and attempts to gather more information. I have recently been assigned to work other things so this is on the back burner for now but will be sure to return and update you all ASAP.

It surfaced for me in 6.1 and 6.1.2, unfortunately it's going to be a while until I can upgrade to 6.2 and see if it fixes it but that's going to be my next step when my work schedule allows time to do so.

Dear All,From what I was able to notice above problem is focused on codding inside following ZenPacks.zenoss.DeviceSearch. Is there anyone who fixed this issue since now? I tried to solve issue without reprogram Zenpack like using such as tools: zodbscan,zenrelactionscan,findposkeyerror,zencatalogscan, reindex solr and zenoss catalog, but my story did not end well. Have any of you tried the earlier version DeviceSearch?

After successful re-index run, the search has been checked. Unfortunately nothing has changed. I'm still getting errors when I'm trying to search devices. When I enter full name in device search (top right corner) it works, but when device name is not completed error is displayed (similar to poskey errors - yellow bar). It looks to me that that issue concerns solr. I checked jira and issue is still open. Maybe I should remove solr database and try to recreate it. I will be grateful for help,

Hello @Nick! Open your ticket and shoot the JIRA number to me. Agreed these should be accessible to you and I voice this often internally. Key is to send me the link. This has not changed. Additionally I can track it them and review in the weekly meetings. My email is jboyle@zenoss.com. Always reach out to me with any questions.

I had never used the Zenoss JIRA before. I created an account but it will not let me view what you sent along. I have not found a fix for it, we've just had to either remember IP's or complete hostnames to search and it will usually find it.

I've installed Zenoss 6.1.1 and 6.1.2 both having the same results with the search bar error. If i type in the device name correctly it will show the device. If i type part of the name it may or may not provide a valid search result and may or may not provide that error... AttributeError: 'NoneType' object has no attribute 'lower'

In version 6.1.1 i imported a device list from our older 5.3.3 version however in the 6.1.2 deployment i did a network discovery and still experienced this issue. Has anyone had a similar issue or is it something i did during install?

You can see in the attachment the actual error that displays, again sometimes i can get an error but see results i was hoping for but other times it simply will not return the device in the search unless i have the exact full name of the device ID.

I too failed to do the upgrade from 5.x to 6.x back when I was working on this effort full time. I appreciate all the ideas/suggestions and will absolutely get involved with additional troubleshooting as time permits at work. Good luck!!

@Jay​ I did run these tools when i first noticed the searching issues. I have had success with these tools helping me with other issues before but this time it didn't help. I really appreciate the contact and attempts to gather more information. I have recently been assigned to work other things so this is on the back burner for now but will be sure to return and update you all ASAP.

It surfaced for me in 6.1 and 6.1.2, unfortunately it's going to be a while until I can upgrade to 6.2 and see if it fixes it but that's going to be my next step when my work schedule allows time to do so.

Dear All,From what I was able to notice above problem is focused on codding inside following ZenPacks.zenoss.DeviceSearch. Is there anyone who fixed this issue since now? I tried to solve issue without reprogram Zenpack like using such as tools: zodbscan,zenrelactionscan,findposkeyerror,zencatalogscan, reindex solr and zenoss catalog, but my story did not end well. Have any of you tried the earlier version DeviceSearch?

After successful re-index run, the search has been checked. Unfortunately nothing has changed. I'm still getting errors when I'm trying to search devices. When I enter full name in device search (top right corner) it works, but when device name is not completed error is displayed (similar to poskey errors - yellow bar). It looks to me that that issue concerns solr. I checked jira and issue is still open. Maybe I should remove solr database and try to recreate it. I will be grateful for help,

Hello @Nick! Open your ticket and shoot the JIRA number to me. Agreed these should be accessible to you and I voice this often internally. Key is to send me the link. This has not changed. Additionally I can track it them and review in the weekly meetings. My email is jboyle@zenoss.com. Always reach out to me with any questions.

I had never used the Zenoss JIRA before. I created an account but it will not let me view what you sent along. I have not found a fix for it, we've just had to either remember IP's or complete hostnames to search and it will usually find it.

I've installed Zenoss 6.1.1 and 6.1.2 both having the same results with the search bar error. If i type in the device name correctly it will show the device. If i type part of the name it may or may not provide a valid search result and may or may not provide that error... AttributeError: 'NoneType' object has no attribute 'lower'

In version 6.1.1 i imported a device list from our older 5.3.3 version however in the 6.1.2 deployment i did a network discovery and still experienced this issue. Has anyone had a similar issue or is it something i did during install?

You can see in the attachment the actual error that displays, again sometimes i can get an error but see results i was hoping for but other times it simply will not return the device in the search unless i have the exact full name of the device ID.

The search box also disappears. If there is no search option I do not have the problem of course.But this is not the desired ... We want to keep the search and have no erros when searching for something.

In zenoss.core (or community) v6.x ... by default this field exists. And I guess that the problem is only from devices list from version previous than 6.In a small test I recall adding a new device in a fresh install and not having erros . (a device name that normally returns errs in production)I reckon that the problem is duo do the devices tree structure (categories ???) that we may have in version 5 and has exported to v6

I too failed to do the upgrade from 5.x to 6.x back when I was working on this effort full time. I appreciate all the ideas/suggestions and will absolutely get involved with additional troubleshooting as time permits at work. Good luck!!

@Jay​ I did run these tools when i first noticed the searching issues. I have had success with these tools helping me with other issues before but this time it didn't help. I really appreciate the contact and attempts to gather more information. I have recently been assigned to work other things so this is on the back burner for now but will be sure to return and update you all ASAP.

It surfaced for me in 6.1 and 6.1.2, unfortunately it's going to be a while until I can upgrade to 6.2 and see if it fixes it but that's going to be my next step when my work schedule allows time to do so.

Dear All,From what I was able to notice above problem is focused on codding inside following ZenPacks.zenoss.DeviceSearch. Is there anyone who fixed this issue since now? I tried to solve issue without reprogram Zenpack like using such as tools: zodbscan,zenrelactionscan,findposkeyerror,zencatalogscan, reindex solr and zenoss catalog, but my story did not end well. Have any of you tried the earlier version DeviceSearch?

After successful re-index run, the search has been checked. Unfortunately nothing has changed. I'm still getting errors when I'm trying to search devices. When I enter full name in device search (top right corner) it works, but when device name is not completed error is displayed (similar to poskey errors - yellow bar). It looks to me that that issue concerns solr. I checked jira and issue is still open. Maybe I should remove solr database and try to recreate it. I will be grateful for help,

Hello @Nick! Open your ticket and shoot the JIRA number to me. Agreed these should be accessible to you and I voice this often internally. Key is to send me the link. This has not changed. Additionally I can track it them and review in the weekly meetings. My email is jboyle@zenoss.com. Always reach out to me with any questions.

I had never used the Zenoss JIRA before. I created an account but it will not let me view what you sent along. I have not found a fix for it, we've just had to either remember IP's or complete hostnames to search and it will usually find it.

I've installed Zenoss 6.1.1 and 6.1.2 both having the same results with the search bar error. If i type in the device name correctly it will show the device. If i type part of the name it may or may not provide a valid search result and may or may not provide that error... AttributeError: 'NoneType' object has no attribute 'lower'

In version 6.1.1 i imported a device list from our older 5.3.3 version however in the 6.1.2 deployment i did a network discovery and still experienced this issue. Has anyone had a similar issue or is it something i did during install?

You can see in the attachment the actual error that displays, again sometimes i can get an error but see results i was hoping for but other times it simply will not return the device in the search unless i have the exact full name of the device ID.

The search box also disappears. If there is no search option I do not have the problem of course.But this is not the desired ... We want to keep the search and have no erros when searching for something.

In zenoss.core (or community) v6.x ... by default this field exists. And I guess that the problem is only from devices list from version previous than 6.In a small test I recall adding a new device in a fresh install and not having erros . (a device name that normally returns errs in production)I reckon that the problem is duo do the devices tree structure (categories ???) that we may have in version 5 and has exported to v6

I too failed to do the upgrade from 5.x to 6.x back when I was working on this effort full time. I appreciate all the ideas/suggestions and will absolutely get involved with additional troubleshooting as time permits at work. Good luck!!