Tigerpaw

Tigerpaw is a cloud-based professional service automation (PSA) solution designed for small and mid-size customers. It offers project management, time tracking and billing management within a suite.

The project management functionality enables users to schedule technicians and other resources required to organize tasks. This feature also allows project managers to create workflows and monitor maintenance contracts.

Tigerpaw also enables users to filter service orders by customer, technician and service issues, while automated billing and invoicing functionalities help the billing process. Further, it sends automated emails and alerts for recurring invoices.

With dashboards and reporting modules to help users track and monitor technician time, measure profitability and asset utilization rates. The solution enables service managers to make decisions about staffing levels and service order management. The pricing is on an annual subscription basis that suits individual users as well as large enterprises.

Tigerpaw does a great job of collecting all of our business data and keeping it current and easy to access. It is also a much better fit for your average SMB than packages that offer similar features but MUCH more complexity and cost.

Cons

The use of a thick client that has to pull down the whole DB every time it reads or writes a change really slows down the application if you are working over a VPN. Also the client has a very dated appearance and control structure that could be improved to make it much more user friendly.

December 2018

Edward from Medina Consulting, LLC

Company Size: 11-50 employees

Review Source

Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Tigerpaw One Success

Good bang for the buck, the customer service people are friendly and helpful.

Pros

Ease of use... I was able to take on-line classes and learn what was needed to do the implementation quickly. Data is logical, and can be downloaded and manipulated and then uploaded

Cons

Changing screen content is a major change. Some of the screens need different data and you cannot make changes yourself.

August 2018

Phil from DataPro Solutions

Company Size: 11-50 employees

Review Source

Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

August 2018

We have been using Tigerpaw for over 20 years and the sofware has continuely met our support department's needs.

Pros

Excellent service ticket tracking and reporting. Very easy to assign contract information to service tickets and also track billable time. Extensive reporting capability and expense tracking. Easy to manage customer contracts. Good all in one solution for support organizations. Very reliable, never had any issues accessing the system in the 20 years we have been using it.

Cons

Lacking capabilities for use as a Sales CRM. Requires us to use a different solution for our sales staff.

August 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra

Ease-of-use

1 of 5

Value for money

2 of 5

Functionality

5 of 5

August 2018

SMB Beware(Older Version of the software used)

Pros

It wears every hat that you can think of.Billing, Invoicing, Ticketing, Parts/Inventory Management, Order tracking, Password Management, Asset Management, Client Interactions and History, and probably more that I am forgetting.

Cons

It wears every hat that you can think of.There are so many menus and buttons that you have to go through before actually being able to accomplish any task.The version we used(Circa 2014) had poor smart search/partial search functionality. You had to search full words and specify what case you were searching in(i.e. - First Name Only, Last Name Only, FirstnameLastName, LastNameFirstName, Phone number Only, etc.)If we were a larger place that had someone with enough time to configure everything properly and do training it would have probably served us better but as it was, small business can do better with less money.

July 2018

Patrick from TC Tech Systems

Company Size: 11-50 employees

Review Source

Ease-of-use

4 of 5

Functionality

4 of 5

July 2018

Owner and GM

I have been a customer for 20 years. Tiger Paw began pushing there cloud based service a few years ago and we made that move. This was a huge mistake and I'm now looking to move to another product. I strongly recommend looking somewhere else...

Pros

Easy to use with a great user interface Great Features for any service related company Designed for Telecom / IT

Cons

Very unreliable with frequent outagesUpgrades never go well, causing long outagesSupport is poor. Particularly during an outage or upgrade

June 2018

Tricia from Technology Solutions

Company Size: 11-50 employees

Review Source: Capterra

Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Really flexible

Pros

I've used a lot of CRM's in the past and, as I'm learning more, TigerPaw is pretty slick. Most of the problems that we have stem from how it was implemented and not how it functions, so make sure you have someone to guide you. We're trying to go change many our of processes but it's slow and daunting. Thankfully, TigerPaw has been readily available and their support is responsive and thorough. I find their daily ask-the-experts invaluable.

Cons

Reporting. I can get customized reports created, but I would like to be able to design and create my own reports more easily.

June 2018

Samanth from Moakler Wealth Management

Company Size: 2-10 employees

Review Source

Ease-of-use

3 of 5

Functionality

4 of 5

June 2018

All In One

Pros

This is an all in one solution for larger businesses that want everything in one place. I used briefly and was able to navigate the software without issues.

Cons

The price point is way too high for a small business. It is cheaper and easier to go with something more compact.

May 2018

Don from Star*Tel Systems, Inc.

Company Size: 2-10 employees

Review Source

Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

General MTSP Observations for STS

Overall value is good. Tech/CSR response is good and timely.

Pros

Program has a lot to offer and record keeping abilities. TAG partner is a plus. STS has been with TP since 1980's era of DOS.

Cons

Interconnectivity with QuickBooks. Some features requested over time still not implemented. Separate non-licensed schedule multiple boards.

May 2018

George from TCT Computer Solutions

Company Size: 2-10 employees

Review Source

Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Program is great, support is great

Customer since 2005.

Pros

Full-featured CRM & PSA which has good service ticketing, good workflow automation, good custoer and employee portals, good email analytics, and every other feature you could ask for.

Cons

There are many good reports, but customizations are frequently not possible with assistance of Tigerpaw or use of the very expensive Chrystal Reports.

May 2018

James from TOTLCOM

Company Size: 11-50 employees

Review Source

Ease-of-use

3 of 5

Functionality

4 of 5

May 2018

Tigger Foot review

Make the search easier !

Pros

Breadth of functions, ability to track accounts.

Cons

Search parameters aren't the easiest to use. The (human) logic to search is not the friendliest.

May 2018

Chrissy from Progressive Communications

Company Size: 11-50 employees

Review Source

Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

May 2018

Love Tigerpaw! Need Deep Understanding and Proper Training

Pros

VERY powerful and robust system. If you give program enough data you can do all kinds of reporting and dispatch configurations to fit multiple needs

Cons

While there are lots of great features, they're only as good as the data you have and the practitioner who is trying to utilize them. Need deep training to get the full value.

May 2018

Jim from TEI Communications

Company Size: 11-50 employees

Review Source

Ease-of-use

5 of 5

Functionality

4 of 5

May 2018

Just passed our two year milestone!

Tech support is top notch and the Ask The Expert webinars Tigerpaw puts on each day are extremely helpful. It provides these webinars know their product inside and out.

Pros

We've been on Tigerpaw two years and two days as this review is being written. Our company can not express enough how happy we are with our choice to move to Tigerpaw. Wish we would have done it 12 years ago when it was unfortunately outvoted by the owners would picked a CRM solution that we had to create multiple workarounds in Microsoft Access and other applications just to make useable. A lot of time and money wasted. Now that we are on Tigerpaw, life is a whole lot easier especially for the I.T. Department. As of today we have 26679 active accounts and roughly 1500 active Subcontractors loaded in Tigerpaw. With these numbers it's easy to see that we use Tigerpaw to it's fullest capabilities. We just upgraded to Version 17 so we can take advantage of the new REST API integration that Tigerpaw has added. We plan on bringing in a 3rd party Helpdesk solution to further enhance our capabilities and the new API should make the connection seamless.

Cons

The Web Portal does not work well for a company like ours and the way we have the Tigerpaw database set up. However, with an open API we can overcome this.

May 2018

Kelly from CTS Technology Solutions

Company Size: 11-50 employees

Review Source

Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

TIgerpaw has a fantastic team working hard for us every day!

I am very grateful to have a team of people who work so hard for us every day. The team treats us like we matter, they care if we are happy and we are much more than a ticket number to them. In a world where customer service is not readily available through most companies, Tigerpaw is knocking it out of the park.

Pros

Tigerpaw has a product that meets our needs at every level of our business, from sales to operations as well as inventory and accounting. They hear our recommendations and work with us to implement change that meets our ever changing industry!

Cons

I would like to see Tigerpaw open up their application to integrate with other software more readily. We use several software pieces for different aspects of our service to clients and if they could integrate into Tigerpaw, we would save time and money. Integrations seem to be the biggest downfall of this software.

May 2018

Angel from POS Solutions llc

Company Size: 11-50 employees

Review Source

Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

How I missed My Tiger Paw

Pros

After over 25 Years in the POS industry here is how I look back at my CRM experiences. Firstly I started in 1987 with a dispatch program that came with our accounting system (Automated Service) .. and a separate CRM for sales.. as time progressed that company exploded and needed an integrated solution. then we moved to Astea CRM for service .. it was bulky and slow. but had huge data crunching capabilities.. I then moved to a company that had been using Tiger Paw.. I learned to love the "list" mentality of Tiger Paw.. over time I launched my own company and thought I need something better than that "legacy looking system"... I then signed up for one APP based program after another.. two years in.. I decided to price out Tiger Paw.. and I thought .. wow that's expensive.. and ended up with Connect Wise. NOW.. the monthly subscription model seemed great .. less money up front .. but that turned into less functionality up front .. then came Dtools.. great for quoting , less impressive for Sales CRM and Service .. now I'm happy to say I'm back with my trusty Tiger Paw.. it was a long Journey..

Cons

Just wish I had a better report building capabilities within the program and better ways to present quotes to clients..

May 2018

Scott from ABSi Telecom

Company Size: 2-10 employees

Review Source

Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

May 2018

25-years of using Tigerpaw and I still love this software.

Over the years Tigerpaw has created a user group around this product and this maybe one of the best features. Having other in your same business to talk to about how to use and customize this software for our business type is very helpful. A lot of information on line. Total package.

Pros

This software does it all, from taking ticket to creating invoices, customer portal with payment gateway. We use Tigerpaw to automate our business, like you use a MSP software to automate patching Windows computers.

Cons

You need to spend a lot of time to customize this software to make it work for your company. Tech support is not business advisors. .

April 2018

Edward from Medina Consulting, LLC

Company Size: 11-50 employees

Review Source

Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

Phenomenal Customer Service

It is a rare combination to see a service group based in the United States that not only has the technical knowledge, but also the business knowledge to help you with your problems. That coupled with patience and a sense of humor makes it a great working relationship.

Pros

I was hired to implement the software, then head up materials management. The service techs that I have dealt with have been extremely knowledgeable not only about their software, but also about how to implement it properly for my company. They have the patience to get into my system, walk me through how to set it up, the tables necessary, and the implications each answer will have and how to choose the best option. I greatly appreciate their patience.

Cons

Only once out of about a hundred calls did they not respond in a timely manner, that's far better that any organization I have had to use prior to Tigerpaw.

April 2018

Randy from Carousel Industries

Company Size: 1,001-5,000 employees

Review Source

Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2018

Top notch customer service

I have worked in the IT field for the past 20 years and have never come across a company as passionate and willing to support their customer base as Tigerpaw has. This is one of the vendors I enjoy calling as any issue is usually minor, addressable quickly and handled with care each time. I am never left wondering if a call to support is going to wreak havoc on my day, as it is always a pleasant experience

Pros

Tigerpaw Software has served us for many years with minimal issues. The system has handled numerous custom integrations and customization's to better fit our needs. Tigerpaw goes above and beyond in support of their customers and really leaves you feeling like you have a partner, not just a solution. The software is easy to use and navigate for end users.

Cons

Any negatives I have with Tigerpaw Software is in direct relation to the version my company is on, which is aged quite a bit at this point. This really speaks to the software as a whole as even being outdated and missing out on some new and exciting features Tigerpw has added, we have still been able to keep the software running smoothly, while ever increasing the load on the environment

April 2018

James from Barfield Precision Electronics

Company Size: 201-500 employees

Review Source

Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Simply the best!

Customer Support is top notch! They are willing to work with you on all of your needs (big or small). Tigerpaw helped our organization in really analyzing and understanding our business.

Pros

The software is robust enough to accommodate a wide variety of needs. We are a certified FAA repair station with unique operations. Tigerpaw worked with us to show us how to utilize their tools for a more streamlined operation. I also appreciate Tigerpaw always trying to be better with their releases. They listen to their customers!

Cons

I have nothing negative to say because Tigerpaw was so helpful during our times of not understanding.

April 2018

Fred from CRC

Company Size: 11-50 employees

Review Source

Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Needed software to manage my service company. I tried a local company and spent a lot of time and money for a product that was clearly inferior to TigerPaw

I noticed in a few years other pos companies and software developers were using it as well. They were more super users. I kept it simple and got out of it what we did best service.

Pros

Ease of set up and use. Modular based so you could purchase what you need. 2 purchasing, 4 dispatch,...we mainly used for tracking service calls and technicians performance. End of the year or quarter I could see and show the customer what they received for the maintenance dollars they were spending. Also we could tell if we needed to raise rates on certain equipment, based on number of failures. This software takes it all the way through billing. I never went that far. It did what we needed and functioned as sold. Was very happy with the investment, paid for itself in a year.

Cons

Can’t remember any down side. Best money I spent to help run the business. That’s not a con. But the truth.

April 2018

Pete from Nova Communications Inc

Company Size: 11-50 employees

Review Source

Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Great platform!

We have been Tigerpaw users for over 17 years, excellent software and support. We use everything from Web Portals, Inventory, CRM, Dispatch and Invoicing. Never a hiccup. Big fan of the product and Company.

Pros

Completely stable and user friendly platform. They are constantly improving the product in a good way.

Cons

No cons currently that I can think of currently.

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