Job scope : â¢ Handling of incoming call and enquiries from customers with demonstration of excellent customer service skill to meet and exceed customerâs need.â¢ Provide customer support using the English language via phone or email.â¢ Resolve customer queries efficiently and escalate problems promptly.â¢ Ensure necessary and appropriate follow up actions are taken.

Requirement: looking for talents, who is customer centric with exceptional communication skills as these agents will be supporting Singapore market. Hence, they must be able to communicate well and shouldnât hunt for words while on call with customers. Be courteous and professional throughout their conversation with customers.

Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.

Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.

New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases