Enabling Cookies In Your Browser

Commerce Bank takes the security of our customers' security very seriously, so we use encryption techniques and authentication procedures to maintain the security of your online session and protect your accounts from unauthorized access. When our system registers your computer, it does so by installing a secure persistent cookie (select “Activate this computer for later use”). Cookies are small text files given to you by web sites. Generally, cookies are harmless. Various web sites use cookies to store information about your preferences. We also place cookies on your hard drive for federally mandated “Multifactor Security Authentication” security purposes. Our cookies do not identify you by name or by account number.

You control cookie settings and options; therefore, we recommend you properly manage cookies on your computer(s). The settings vary by browser, but you can usually change your cookie settings by going to the browser “Options” or “Settings” menu and finding the “Privacy” settings. Or, just search your browser’s “Help” menu for “enable cookies”.Locate your browser from the list and follow the instructions so your browser will function properly with our website.

IMPORTANT NOTE: If you (or your installed third-party software such as Norton 360, CC-Cleaner, SecuritySuite, Computer Associates, NetBarrier, etc.) clear or deletes cookies when you exit your online session, you will have to re-register the computer the next time you logon. Some antivirus programs may delete your cookies automatically, so check your software documentation about disabling that feature.

In addition to third-party software, separate firewall software settings may override the browser defaults even after you set them. You may need to make changes in cookie retention and site allowances through that respective software. This includes any “cookie manager” ADD-ONs you may have running within Firefox. See the “OTHER” section at bottom of this guide.

4. On the General Tab, verify “Delete Browsing History on Exit” is NOT checked

5. Click on the Privacy tab

6. Click the “Advanced” button

7. Select “Override Automatic Cookie Handling”

8. Under “First Party Cookies” choose “Accept”

9. Select the “Always allow session cookies” checkbox.

10. Under “Third Party Cookies” we suggest “Accept”

11. Click “OK.”

Next you need to set a “Sites” allowance:

12. Click on the Privacy Tab

13. Halfway down the Privacy page, click on the “Sites” button

14. On the “Address of web site” line enter: secure.onlineaccess1.com

15. Next click “Allow,” then click “OK”

16. If on the “General” Tab you have “Delete browsing history on exit” checked, click the “Delete” button. (If unchecked, just click “OK” to close Internet Options)

17. Ensure “Preserve Favorites website data” is checked

18. If "Delete Cookies" is checked, UN-Check it

19. Click “OK” to close Internet Options

20. Close and then restart Internet Explorer.

IMPORTANT: You may need to receive a new Secure Access Code and activate your computer browser one more time. Set the “Select Delivery” webpage as a “Favorite” in your Favorites folder. These steps should help to resolve the problem, provided no other cookie-utility software is in use on your system.

4. On the General Tab, verify “Delete Browsing History on Exit” is NOT checked

5. Click on the Privacy tab

6. Click the “Advanced” button

7. Select “Override Automatic Cookie Handling”

8. Under “First Party Cookies” choose “Accept”

9. Select the “Always allow session cookies” checkbox.

10. Under “Third Party Cookies” we suggest “Accept”

11. Click “OK.”

Next you need to set a “Sites” allowance:

12. Click on the Privacy Tab

13. Halfway down the Privacy page, click on the “Sites” button

14. On the “Address of web site” line enter: secure.onlineaccess1.com

15. Next click “Allow,” then click “OK”

16. If on the “General” Tab you have “Delete browsing history on exit” checked, click the “Delete” button. (If unchecked, just click “OK” to close Internet Options)

17. Ensure “Preserve Favorites website data” is checked

18. If "Delete Cookies" is checked, UN-Check it

19. Click “OK” to close Internet Options

20. Close and then restart Internet Explorer.

IMPORTANT: You may need to receive a new Secure Access Code and activate your computer browser one more time. Set the “Select Delivery” webpage as a “Favorite” in your Favorites folder. These steps should help to resolve the problem, provided no other cookie-utility software is in use on your system.

IMPORTANT: You may need to receive a new Secure Access Code and activate your computer browser one more time. Set the “Select Delivery” webpage as a “Favorite” in your Favorites folder (Upper menu bar > Favorites > Add to Favorites). These steps should help to resolve the problem, provided no other cookie-utility software is in use on your system.

12. Click “Close” to exit the sub-panel, and “Close” to exit the control panel.

SPECIAL CHROME NOTE: Chrome has not been fully tested or approved for use with our Online Banking or Bill Pay Websites. You may need to explore other settings or options, or consult with the Google Chrome Beta team for reliability, troubleshooting, tips or cookie-management suggestions.

Cookies can be enabled following your browser’s normal method (refer to either IE or Netscape); however, if that does not work please refer to AOL’s Technical Support at (800) 827-6364. (Note: AOL does not provide online documentation about enabling cookies for their web browser, and has chosen to handle this on a per-customer basis.)

We also suggest that users disable TopSpeed for your banking session(s). When you contact AOL Support, you want to ask “how do I get to my ‘Internet Options’ control panel to set ‘allowed’ sites for cookie retention?”

Then, simply add the site as Private/Allowed sites: secure.onlineaccess1.com

Login again, set a new cookie request, and you should be all set for future logins.

If AOL Support navigates you to separate browser control panels (Internet Explorer, Mozilla Firefox, etc.), please refer to the specific steps for each browser.

NOTICE: Commerce Bank is not responsible for and has no control over the subject matter, content, information, or graphics of the web sites that have links here. The portal and news features are being provided by an outside source - The bank is not responsible for the content. Please contact us with any concerns or comments.