Airport Check-in

Vienna International Airport

Self service check-in kioskAvoid unnecessary waiting and use our self service kiosks to check in and print your boarding pass. All you need is your 6-character booking reference or any form of identification (e.g. credit/debit card or passport). The kiosks offer flexibility with rebookings and waitlists. You may select adjacent seats for up to 3 passengers travelling together.

Travelling with hand baggage only:After receiving your boarding pass at the check-in kiosk you may walk straight through security.

Travelling with luggage:Once you have picked out your boarding pass at the kiosk you may simply hand in your baggage at our designated "Baggage Drop off" counters.

In these cases you might have to check in at the check-in counter:

If you are travelling in a group of more than 9 people

If your child is travelling alone

Self Baggage Drop-offWhen things do not run fast enough at the airport: Just do it yourself!The new Austrian Self Baggage Drop-off at Vienna Airport makes it possible.

Take advantage of our new baggage machines at Vienna Airport. In this way you may save valuable time, for example to relax in the Austrian redlounge. The new counters 351-354 in Terminal 3 are equipped with modern Self Baggage Drop-off devices. For the use of the new baggage machines you need a valid boarding pass for the day of departure with an OS flight number on an Austrian operated flight. With your mobile or printed boarding card, you can check-in your luggage in just 6 steps and walk straight to your departure gate.

1. Put your luggage on the conveyer belt.

2. Scan your boarding pass with the hand scanner next to the screen.

3. Take the luggage tag from the device.

4. Attach the tag on your luggage as displayed on the screen.

5. Take your luggage receipt.

6. Keep your receipt until arriving at your final destination.

Try our Self Baggage Drop-off on your next trip. Our staff at the devices will be happy to help you.The mobile and automated solutions by Austrian offer flexibility and avoid unnecessary waiting times.

Check-in counterA specially marked check-in area will ensure our Business Class guests a fast and convenient check-in process. Our Economy Class guests may use our designated "Baggage Drop off" counters after collecting the boarding pass from a check-in kiosks. In any case our ground personnel will be pleased to assist you.

We recommend to use the Austrian Web Check-in in order to save valuable time at the airport.Please observe the check-in deadlines.

Late night check-ingives you the opportunity to check-in your luggage on the previous day.These are the opening hours for "Baggage Drop off" at

Vienna International Airport:

2.00 - 4.00 pm

8.00 - 10.00 pm

Priority check-in zoneOur most loyal frequent flyers – HON Circle Members and Senators – will find an exclusive check-in area at Vienna Airport. This area is also available for all Star Alliance Gold Card holders.

Special Assistance CounterAll passengers with reduced mobility may use our "Special Assistance" counter for check-in.

Provincial Airports in Austria

Airport Check-inAs of June 2014 the staff at the check-in counters will have extended responsibilities and will be the primary point of contact for our passengers. In addition to the usual check-in service, extra services such as sports equipment and excess baggage can be paid directly at the check-in counter by credit card. This one-stop shop concept saves time and effort, and our passengers can get to their planes more quickly.

Late night check-ingives you the opportunity to check-in your luggage on the previous day.These are the opening hours for "Baggage Drop-off" at

Airport

Days

Opening hours

Remark

Graz:

Daily

7.00 - 9.00 pm

Linz:

Daily

8.00 - 10.00 pm

for myHoliday flights only

Klagenfurt:

Sun-Fri

7.00 - 8.30 pm

Salzburg:

Daily

7.30 - 9.00 pm

Innsbruck:

Daily

5.00 - 10.00 am
1.00 - 6.00 pm

for scheduled flights only

Airport Ticket Desk
As of June 2014 our staff in the Austrian Service Centre will take care of customers wanting to buy a ticket, or change or cancel their booking directly at the airport. The Service Centre can be reached at +43 (0)5 1766 1000 Monday to Sunday from 8 a.m. to 8 p.m. Moreover, our customers have direct, free access to our experts by means of the new, red Austrian telephones at the Service Point, the new on-site telephone service area.