J.J. Keller ELog

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5.5Total Score

Focused on compliance

J.J. Keller is the name in DOT compliance. Their ELog ELD is a simple device that is part of their larger Encompass compliance management software. ELog will keep you on the right side of DOT regs, but it does not have a lot of flashy features beyond that.

J.J. Keller is a very respected name in trucking compliance. They essentially invented the paper logbook back in the 50s. So it makes sense that they would have an ELD product on the market. Their ELog product is an optional add-on to their larger compliance system, Encompass. Encompass is a full fledged compliance management tool that handles everything from logs, to driver qualification files, to preventative maintenance and much much more. Customers who use their ELog ELD system will automatically become Encompass users as well, with all the great compliance tools that brings along with it.

The Elog device itself is a simple “black box” that plugs into the truck’s diagnostic port, and communicates with a display device via Bluetooth. The display can be any Android or Apple smartphone or tablet. The device can be provided by the trucking company, or the drivers could use their own. Or for fleets that want an all-in-one solution, J.J. Keller can provide you their own tablet to use with the system. With all these options, pricing can get a little confusing, so we’ll dive into that next. One warning, while ELog looks fairly inexpensive initially, there are other charges that can greatly increase the price. So it’s important to really crunch the numbers and get an official quote from J.J. Keller.

Pricing works like this…

Up Front

The black box that plugs into the truck is $199 (financing options available)

If you provide your own device or use the driver’s, that will likely be free or very cheap to get the hardware (with 2 year contract).

But if you want to use J.J. Keller’s official tablet, that is $349.

There is also a one-time training and implementation fee. This depends on the size of your fleet but will likely be several thousand dollars.

Monthly

$25.50/mo per vehicle, if you provide your own display device

If you provide your own device, expect to pay roughly $15/mo for a cell data plan

Or, $59/mo per vehicle if you use the official J.J. Keller provided tablet

So that’s an additional $33.50/mo which includes a Verizon data plan

Extra drivers are $3.50/mo (if you have more drivers than vehicles)

If you want to track DVIR records and other compliance info on trailers, it is $3.50/mo for each trailer as well

If you want ALK Co-Pilot GPS navigation for drivers on the device that is $10/mo

So the cheapest route would be to have drivers use their own smartphones, then you pay only $199 for the Elog box up front and $25.50/mo, giving a total 3-year cost of only $1,117 per device. Or on the more expensive side you could use the official J.J. Keller tablet and add Co-Pilot Navigation, so you pay $548 up front and $59/mo. This gives a quite large 3-year cost of $3,032.

For our pricing above, we took the middle road: trucking company provides a device with data plan. So $199 up front, and $25.50/mo + $15/mo for data plan. Total 3-year cost of $1,657, which is still a pretty affordable solution compared to many.

And remember, that in any of the scenarios above you ALSO need to consider the cost of extra drivers, trailers, and the implementation/training fee. All around, while JJ Keller looks like a budget option on paper, the actual costs can quickly get very high, so crunch your numbers carefully.

The device itself is a pretty simple solution, focused on compliance, without a lot of fancy features. Logs and DVIRs are included. Navigation is an add-on, as is GPS tracking in the back office. There is no messaging feature, or engine diagnostics, or document scanning abilities. Driver’s cannot currently email logs from the device. The Encompass back office system is rich with excellent compliance tools, but it is a somewhat dated feeling system and some users may not find it the most user friendly. The features and capabilities may change as software is updated to comply with the mandate, but right now its a fairly basic no-nonsense device, geared at compliance not fleet management. This is fine if you can stay at the lower end of the price range, but the higher priced scenarios described above seem overly expensive for the features you get.

Quite a number of users have reported experiencing many hardware issues and problems with usability and accuracy of the application. While this experience isn’t universal, it is a comment we’ve heard often enough now to make it worth consideration. It might be wise to speak to a few existing customers, and demo some trial units before deciding if the device will work well for your needs.

All around, Elog with Encompass is a basic ELD from an industry leader. If you want to know you’ve got the top name in regulatory compliance behind you, J.J. Keller is a good place to be. For fleets looking to go beyond logs and improve compliance across the board, Encompass may be especially appealing. But evaluate the pricing carefully, and consider bang-for-buck before diving in.

THE Galaxy Tablet E very poor freezes up thejjkeller mobile app very difficult to use NOT USER FRIENDLY AT ALL!! no manual no vehicle charger an it to be used in a Truck!! they give a Household charger Very Poor FOLKS!! come on Give some Guidence an Redo your ELOG to a more user friendly Elog We all going to be using Elog Soon Right now I telling everybody to stay away from it.

I find the app to be very user friendly. The system actually helps me manage the data captured by the eld. The system I previously used just gave me info that I still had to manage. JJ Keller provides in-house support which was very helpful when I was first learning the program. I am very happy with Encompass.

The pricing on this site is off. JJ Keller lets me bring my own device to use with the ELD to sign off and on. The cost I paid is $249 for the ELD and $25.50 per unit per month. I’m happy with the system so far. I agree that JJ Keller support has been good. It’s user friendly, and I know with this company my device and my records is compliant.

Hi Ted, thanks for your input. Glad to hear you’ve had a good experience with JJ Keller. They’re a good company with lots of experience in this industry.

If you read the body of the review, you can get a bit more info about how we arrived at those pricing numbers. For one thing, when we price a BYOD solution, we include the typical $10-15/month cost of a cellular data plan. Not all fleets will be responsible for this cost, as they may ask their drivers to use their own personal device. But we include it for the sake of a fair apples-to-apples comparison. You can read more about how we estimate ELD costs here: http://eldratings.com/about/

Thanks again for sharing your experience. Any other thoughts you have about the ELog product, we’d love to hear them.

The Keller system is so bad (locations to not registering driving duty) I also keep a paper log! It never has ‘worked’ correctly from day one. I’ve spoken to six different techs, my sales rep and I am ready to return your product. It takes me too much time sitting doing computer work (thus taking my driving time away) causing on time delivery issues!

Our company is installing 250 Keller units in the next few months. I have had mine for about a week. Bluetooth connection can be fickle. Not too hard to learn the rest of the system, not as intuitive as it could be. At the moment mileages and locations at change of duty status are way off, Keller system problem that they will have to solve. System defaults to on duty when you sign on which presents problems, as does the system defaults to off duty when signed off, which doesn’t show any sleeper time. Don’t know how DOT enforcement will go for that. In other words, this system is not ready for prime time.

An update to the above review. In December 2017 JJ Keller did a firmware update to all of our units to ELD rules. It has been a nightmare since. 180 trucks with various levels of inoperative units.
It became so bad, after 1 month JJ Keller is no closer to solving all the problems our company was forced to secure another vendor. We will be switching to EROAD asap.
JJ Keller should remove the product from the market.

We have had Encompass for over 2 years in 10 of our trucks. In that time we have had a lot of glitches that have increased after the last update. In the last 45 day we had multiple truck traveling up to 120 mile before their table moves from on duty not driving to drive. In all five cases about a week later it comes into my administer screen as unassigned driving time for that truck. Twice in the last 45 days I have had one truck show on duty not drive for a whole shift. Both times it took a week a half for it to show on my computer as unassigned driving time. I call JJ Keller 4 weeks ago about this problem. The response was, “your are the only one that is having problems”. It was a lot like working with the phone company your always talking to a middle man. I ask if someone with authority to make decisions could call me, I am still waiting for that phone call. Here is the best one yet, on 4/16/17 it show one of our trucks doing 139,435 mph. NASA will probably want to check this truck out it was going that fast for 4 minutes and 13 seconds.

I have had the same problem with the reports in Encompass. It has me really questioning the reliability in the reports. I tried calling and the hold times were longer than usual because of large volume of calls. hmmmm, don’t think we are the only ones have problems!

Very complicated system to use. We cross the border regularly and there is often no place to pull over and enter a border cross after waiting for the system to allow a change. It often does not recognize windsor ontario as a location and has to be entered manually. Again, no place to pull over and play with this. If the tablet freezes, we have to restart it,it logs you off and sends in the log. I will keep running a paper log as a secure back up because the MTO and DOT could care less about bugs and will put you out of service for log irregularities. This device is only making more work in my already busy day. I am told there are better programs out there but are more costly which is why we have these units…

in my experience with this system, back office not terrible, but it was not compatible with just ANY android tablet, we attempted to sync the device with an Android and while the device was ” compatible” it would Not connect to the Bluetooth rendering the android tablet we had available NOT COMPATIBLE, we were told(from the 24/7 help line) we needed a different type of android tablet preferably a Samsung, or a IOS (Apple) device.

This is awful. Please READ THE WHOLE REVIEW. Beware that anyone giving this ELD more than 1 star probably works for the manufacturer. It changes from off duty to driving at will during the night while you are sleeping and parked. It is difficult to use and if you aren’t really good at technology stuff you will stay in violation a lot. IF Every single step (and there are many) isn’t done to perfection it will put you in violation. I consider myself decent at tech but I have had to take extra 30 minute and 10 hour breaks because the clocks are not synced. If you are off duty and release your brakes for any reason it will put you on duty as soon as you release them. You are put on duty the moment you log in or move even an inch. If you call them for help they just hurry to get you off the phone by making you feel stupid, and tell you to call your company. I know this is a long review but if you are a company is considering this device SHOW THE DECISION MAKERS THIS REVIEW…IT IS THE ABSOLUTE TRUTH.

My first week using it… Not a fan!
* Driver should have access to make changes to all fields except the drive line. This currently is done by management when notified.
*Driver approval / Confirmation a log change took place does not exist. Management can change anything and driver wouldn’t know it.
*When sleeper status is selected it logs off duty instead making it a challenge to take advantage of an 8/2 split. Driver must again contact management to change it. Management is NOT available nights and weekends unless a serious problem exists.

Before you take a job with any Trucking Company using JJ Keller I suggest you download the administrative manual. This will tell you all the ways big brother is watching. Personally I have no problem with that however the application is defective. There are many problems that will put you into violation for DOT compliance. Unfortunately companies now don’t actually know their drivers all they see is a bunch of data on an Encompass screen to judge their drivers ability. I urge you to ask any driver that’s had experience with this system and they will all tell you it is garbage. It is almost impossible to be 100% compliant with this application. Companies reading this review if you want to alienate and piss off your drivers this is the way to go .Personally this application has cost me over $1,000 in two years in performance bonus. Company and drivers beware this application needs a lot of fixing it is not reliable. Call your boss at 3:30 in the morning to fix your log . Then when it’s time for a raise what do you think they will remember? Qualcomm is Superior in every way.

I’ve just started using the jjk eld, so far its the biggest POS. Dang thing keeps running my battery dead within 3 hrs, the app keeps locking up to the point I have to turn the phone off, Bluetooth will not stay connected while I’m driving. The best thing I can say about it is
“it’s CHEAP for a reason”.
JJK customer service makes me feel like it’s a big inconvenience when I call to get all these problems figured out!!!

Let me start by saying our company has been using JJ Keller Encompass for more than 2 years. If this rating was broken down into different categories, in some areas they would receive 5 stars, and other areas only 1 star. For our company, the entire setup and installing process was relatively easy. I don’t like the fact that when you first logon to the device, the status starts out in on duty not driving mode first. Why is that, since my last change of duty status was off duty. I discovered later, (DOT Inspection) that JJ Keller wasn’t completely in compliance. In the e-log app, it didn’t display our company’s name, address, or any of that information. The e-log as of right now can’t email or fax your logs to the DOT officer. It doesn’t have the ability to sign your log, and even in a DOT inspection, you don’t have the ability to display any of your DVIR to the DOT officer. But that’s not why I gave JJ Keller the 1 star. I gave them the 1 star because some of their locations for the city was incorrect. Incorrect to the point of a city being 85 miles away from your actual located city, and to the point of being off by 324 miles away from the actual city you’re located in. Long story short, it’s been 3 months since this has been reported to JJ Keller, and still hasn’t been corrected. To make matters worst, remember, I been doing e-logs with JJ Keller for 2 years and 2 years ago, those locations were correct and accurate. Since JJ Keller uses 3rd party map source, that makes JJ Keller the middleman. I’ve asked JJ Keller all the right questions when it comes to accountability for the 3rd party map source being incorrect, but I’m told the same thing each month that we’ve submitted all the info to the map source and nothing yet. When you talk about being in compliance, incorrect locations isn’t being in compliance. So honestly, I really do like JJ Keller Encompass and all the features that it has to offer, and our company has the full package, (expensive). But an incorrect city location is a serious problem! JJ Keller will not question their 3rd party map source as to why were these locations correct at one time, then somehow became incorrect. JJ Keller’s response was, they were more concerned about it being corrected, rather than how it became incorrect. JJ Keller’s protocol to address issues like this one in particular, is they run the data, identify the problem, submit to the info to the 3rd party map source, and those updates are done monthly. It’s been 3 months and still not corrected, is why JJ Keller is receiving a 1 star. JJ Keller WILL NOT hold their 3rd party map source accountable as to why this happened in the first place. JJ Keller’s response was, lets focus on getting it corrected, rather than question their 3rd party map source as to how did this happen? So I guess in my commercial vehicle, if I constantly keep losing air in my tire, JJ Keller’s analogy to my air leak would be, lets just focus on putting air in the tire, rather than finding out what’s causing the leak. In my opinion, JJ Keller Encompass is still in the testing phases when it comes to compliances with ELDs.

all the money jjkeller made over the years with log books and trying to help the system. reinvestment in quality vs. quantity would make sense. They were truly hoping the paper logs would stick, so in my opinion they are throwing a hissy fit. and blind sided by reality.

Our company used their beta program for 2 years, and recently switched to ELD compliant system. Very dissatisfied by it. Needs more firmware improvement. Driver must pay attention or a 2 minute move at the truckstop will log at many more minutes if not switched to a different duty status.

The product worked just fine until we made the switch and updated the software to be ELD compliant. Now, none of the devices are working, the drivers themselves find it much more difficult to make sense of now. I could accept that this is a new change for their software and there are bugs but I have tried twice a day for a week to get a hold of somebody in support through voicemails and emails and nobody at their company seems interested in responding to their customers. The system does NOT work at all, and frankly I am worried that come Monday my drivers will have no way of being compliant.

I haven’t even been using it a day and I already hate it. our company bought this junk for two trucks. I don’t know how the people at JJ Keller sleep at night ripping people off like they do. I installed the supposed ELD in the truck yesterday evening. After I left the note pad (or what ever you call it) showed up, so I installed it this morning (NO mounting hardware at all) (No cigarette lighter connecter, but it has a freaking 120 plug-in adapter). the note pad keeps freezing up and not doing anything. I have to force a restart, then it’ll work till I lay it down for a few minutes then it’s back to square one again. Something (ELD or note pad) wont let me go off duty unless I logout. And too many other problems to want to add here. All I can say to anybody thinking about buying this system is DONT!!!

JJ Keller is junk. It logs you on duty when YOU log on the device to the main app. If it can’t find your location and you go to SB. When you wake up and the piece of junk wants the location it places you on duty and illegally logs you, changing the log YOU put in. No drive line option. So when you take your half hour break you have to take at least 37 minutes because it goes back at least that when it puts you on drive. Get the Keep Trucking or Big Road app. You will thank yourself later. And oh yeah you better have a hotspot enabled phone for this junk…

The worse thing my company bought I never in my 14 years of driving had a log book violation and since this system came along I can’t stay in law I’m always in violation I log off after work turn the tablet off wake up the next day with no hours of service I keep my keep on trucking app on my phone it’s way better then JJ Keller every driver in our fleet has the same problems

Horrible customer service. I mean really really bad! Shoved on hold for literally an hour then put on hold then hung up on. Happens more than once. Their software is constantly having issues which causes problems on the road! JJKeller always has an excuse and routinely blames it on patches, bugs etc.

verry poor do not wast you money we are running 5 trucks all 5 are having problems from firmware updates to leaving you on driving mode while parked good luck trying to get a hold of customer service the wait is about 45 min we are looking for new eld company asap also you will drive 600 mile the eld only records 200 mile so many problem to list

Very poor software and does not do what its supposed to do. When a driver takes a 30 minute break, it will come back on duty but not put the driver into drive time. It has also told my drivers they had more drive time hours than they really do. Absolutely horrible and a waste of money. They also say they have 24/7 and I waited on old 40 minutes and never spoke to anyone. Spend the money and get a good device. WE have had to reset the ELD device several times and days it will work fine and others not so much. More problems than I could possibly imagine.

We purchased this program for a small fleet and have had nothing but trouble with it since. There has not been a day go by that I haven’t had to fix at least one problem. The device will quit logging driving time and locations and the driver will not realize it until he/she has driven for a few hundred miles. We have one device that has not registered anything since Jan 11th even though the tablet is functioning and connected. He will have a full days logs in the device when he arrives at his destination and when he submits them it will show that he is about 400 miles away from location and delete the grid. The average wait time for tech support has increased to over an hour. On the Encompass side, I am receiving more and more error messages while trying to correct logs. When we first started back in July 2017, it seemed like a very reliable system but has gone down hill since the mandate took effect. Very discouraged with this system and are currently looking for other options.

Absolutely the worst , DO NOT , I REPEAT , DO NOT use these guys , We have had this solution going on 4 years , we figured in the beginning there would be bugs that they would work out but they never have in fact it has gotten much much worse! The Encompass side of reports is good however for the ELD side, it stinks . We are randomly unable to view pre-trip and post-trip write ups, when it does work it can take as long as 5 minutes to log into one write up and then after you make the correction the next day it will be back uncorrected . So the DVIR side is completely useless , as for the driver log side? Its just as bad you will spend easily 15 to 30 minutes a driver per day updating and correcting logs that do not record correctly. This is not a new problem these problems have gone on for years . I have called them so many times I have a better relationship with them then my own mother! Would like to point out we have this solution in 10 vehicles in our fleet so I feel pretty well versed in their deficiencies

Tried to make them work. Couldn’t do it. We had them for a small fleet and decided to switch providers when we had Bluetooth issues, miles issues, unassigned issues, and the list goes on. It seems like they report another issues and upgrade release every week.

It started out great. We thought it was going to work for our type of business. Unfortunately, we have been plagued by non connectivity issues. It would log you out after logging in and start driving down the road. Fuel entries would not match up with trucks if they showed up at all. Just to name a few. Tech reps never got back to you on issues. So we are still dealing with multiple issues.

Like I said started out it was great. But as we got to compliance date it got worse and afterwords it has been barely usable. Maybe once they fix all the bugs and get back to their customers would I recommend it.

This is my first go around with Encompass. The system itself is clunky and not user friendly. The ELD aspect is atrocious. It doesn’t matter if we use a Keller tablet or a Samsung, there are connectivity issues, incorrect reporting, logoffs, the list is extensive and the problems are constant. Recognizing that driver skill sets regarding technology vary widely, a system such as this shouldn’t be such a headache for both the drivers to use and for me to have to fix. I have a collection of used tablets in my office that would make Best Buy jealous and they all had issues with Encompass. My IT department checked all of them and the tablets function fine, the problem is Encompass. We have 24 trucks and are paying over a grand a month for this entire system and it is a total waste of money. The DOT regards paper logs as an attempt to subvert the law but this system leaves you no choice but to keep them on hand and in the trucks because you never know when the tablets are going to stop functioning. So you enter a paper log and two days later the system uploads the digital data and now you have multiple entries for the same day, and the only explanation you can give (And the system requires one) is “Tablet Failure” and after a while that just starts to look suspicious when you use it so frequently. I am actively shopping for a new system and will avoid JJ Keller like the plague once this mess is handled.

If you are thinking about buying this garbage save your money and spend it on something that will actually work for your company. I personally purchased 7 units from JJ Keller complete with their rugged tablets to the tune of @$830 per truck and it’s been one problem after the other. Number one issue with their Jacs rugged tablets is that the charging cable for the tablet vibrates it’s way out of the charging port leaving our drivers with dead tablets. It’s pretty ridiculous that a driver has to tie a string to the charging cable just to keep the $500 plus dollar tablet charged. The tablets come with only one application (JJ Keller mobile) nothing else, you can’t download apps like navigation or weather apps or anything else without unlocking the table which requires you contact JJ KELLER to unlock the tablets but you have to terminate the monthly service and purchase your own plans to have full access to your tablets. Well enough about this $500 paper weights and now on to JJ KELLER mobile app, in the beginning everything was work properly until the updates came and it was down hill from there. Drivers couldn’t log into their tablets ( user not authenticated ) Leaving my drivers to switch to paper logs. Drivers report all sorts of issues with cell signal, not being able to see how many hours available, log not switching from on duty to driving and the list goes on and on. I tried working with JJ Keller and I informed them of all the issues we were having, they assured me that the next update would correct all these issues. I told them that unless these issues were corrected i was going to return all equipment back and they assured me i could get a full refund. I have moved on to a different system that actually does what it’s supposed to do with not one single issue and now that i am contacting JJ Keller about returning everything they inform me that i can only return the log books but not the expensive tablets? What a joke this company has become, i hope that my experience helps anyone out there looking to purchase this product.

David
We have had this S___ for a year now JJ Keller has no good answer never can help nothing works it will log you in when you are logged out then log you out when you are in put sleeper berth when you are at well site waiting and we do not have a sleeper berth nice ticket for that and they are dumb enough to tell us use paper so that’s 2 log books somehow that sounds illegal
JJ Keller should put up a satellite cell is nit working

Clock says I have 3 minutes before I have to take break and then says I’m in violation for being over. Takes a minute to come out of driving mode and when I do get on break it says I’m negative 2 to 5 minutes into break and will force me to wait those extra minutes before the break ends. Fleet vehicle and the other drivers report same problems, I foresee a class action lawsuit in J.J. Kellers future

I don’t think JJ Keller had any idea what they were getting into. Poor customer service. Hours on hold waiting to speak with someone that had no idea how to fix issues. Days waiting for answers. Devices that don’t work. Terrible purchase.

On hold for almost 4 hours for a mobile support issue ….new customer. Sorry i got involved with this application. Second time i have waited an unacceptable amount of time. I am a busines owner and needed to get driver set up on an iPhone. Android was much easier

This Elog device is the most unreliable when it comes to being user friendly and when having to drive as a team. Additionally, when you call JJ Keller’s support and waiting for long periods of time only to not have them be able to help with the situation.

TECH SUPPORT IS THE WORSE NO ONE NOT EVEN MANAGEMENT KNOWS WHAT THE PUCK THEY ARE DOING, SO MANY GLITCHES , THAT THEY ARE ALWAYS WORKING ON, IN THE MEANTIME YOU PUT IN MORE WORK TO MANUALLY DO WHAT YOU ARE PAYING THEM FOR EX: GENERATE YOUR IFTA REPORTS, BRACE YOURSELF AND CALL SEVERAL TIMES ABOUT THE SAME ISSUE AS EACH PERSON YOU TALK TO WILL TELL YOU SOMETHING COMPLETELY DIFFERENT

It’s extremely disheartening when the company that is supposed to be the industry standard for log books and other literature is so far and removed from designing a comprehensive easy to use elog system. It’s counterintuitive it does not have a straightforward function. You should be able to plug in the town you’re loading in and the bill of lading number. Still to this date I can’t figure out how to make this show me off duty for my half-hour break. It keeps wanting me to put in a town and remain on on-duty not driving status. The system is glitchy, continually crashes I don’t have anything good to say about this thing..

Total garbage can’t get a costumer service person to fix went to level 2 they can’t fix it has been 21 days since I first contacted them and still not fixed I told them today I’m done give me my money back and we will be done waiting to hear from them

I drive around Washington DC. Not in Washington DC. Log keeps showing miles driven in Washington DC. It has been 3 years with the same problem. They say you can just delete the dc miles. Now they say that the government is messing with the satellites by the base. They can’t and don’t provide what they advertise.

Hideous product. The DOT should pull away their ability to run an ELD. It switched me from off duty to on duty during my 10 hour break while I slept and, by itself, flipped back to off duty. Now I have to do an extra five hours. This is the 4th time in a month

Dissapointed!
If your company has more than 50 trucks, then be prepared to hire someone to have at your office to constantly work to keep everyone DOT compliant. Since we launched Encompass, we’ve had to create a position internally to deal with all the headaches.

If you are a New York resident and want to use JJ Keller ifta and hut program. Stay away! These programs don’t separate the miles properly! It has a place where a place where you put loaded in empty and in the program to bring up a report it says empty miles and it’s zero in the state of New York you have to separate your empty miles from your loaded miles I called several times and complained about it the last time I called they told me we’re not going to do anything about it even if it’s in the program and shows your empty miles they told me I had to go back and every load and enter it myself very very very disappointed in this if I would have known this before I would have stayed away from JJ Keller the program is totally useless for the people who live in New York state cuz we get a refund for the empty miles!

This app is unreliable, and if you have problems and need to call your on hold FOREVER. I highly recommend working with another company, this one has done nothing but cause issues. If i could give a negative star rating I would.

We have been using the Encompass system for approximately one year. We have certainly had our issues with the system. I don’t believe JJ Keller was as ready for this as they claimed. And if you use the online support, forget it. You will NEVER pull up any information regarding your request. The online support stinks!. You end up having to call and wait for assistance for your issue. The admin portion is not user friendly. They should actually provide a manual with the purchase of this program.

It’s like the Healthcare.gov people made this. Had it for over a year and the hardware and software problems are still not fixed. Can’t submit logs, put into driving below 5mph, getting kicked out of personal conveyance, app crashed constantly. It’s so bad my company has a weekly call with Keller to discuss problems. They’ve sent reps out numerous times and the problems continue. The back end doesn’t even work consistently. We’re looking at other options like Eroad. STAY AWAY FROM JJ KELLER.

System poor blue tooth connection issues coustomer support plainly sucks
Are currently looking for new eld providers had it with this junk
Since I’m the owner and end up Dealing with issues my advice stay away from this device.after numerous calls to Keller no improvement in issues

We bought our units before mandate and at first worked fairly well. Now they are nothing but a huge pain. One truck did 2 week’s of driving, but according to ELD it sat in town 20 miles away and did not move. Also, they have not recorded any fuel entries for last 2 weeks that drivers entered. Great for IFTA reporting!! Talk about hard braking reports, figure this out, 85 mph hard brake in reverse!! This is one of the worst systems around and yet they call themselves industry leaders. What a joke. They get a zero score. Support sucks also. We have so many tickets in we have ticket numbers for our ticket numbers.

Customer Service is horrible, which is understandable if everyone has problems and is calling in they would need an army of support personnel to answer the phone. Everyone in the organization provides different answers and does not seem to know how to actually solve problems. It is very clear that JJ Keller is in way over their heads and the technology they are selling does not work. Reporting is awful and basically useless, their internal systems ‘Encompass’ and ‘CIC’ have no link or communication between the systems, therefore Keller expects clients to maintain the same information in two places. No surprise that 99% of the reviews are 1 star or less. Don’t get yourself into this mess even if they gave the equipment and service away for free it is not worth it. Don’t do it!!!

The JJ Keller system is very user friendly when it actually works. Used mobile devices for the first month or so until we got ipads. Nothing, but connection issues. Actually we still have connection issues with the ipads. This entire system has been nothing, but trouble from day 1. And with the connection issues comes the corrections that have to be made. Hours upon hours of extra work. So if your trying to save any $ I wouldnt suggest this system due to all the extra work. I bet I have called JJ Keller support over 20 times in my less than 4 months have their system.

Bought the system in 2017 never had an issue till the AORBD upgrade in 2019 to ELD, NOW we call daily trying to figure out why the truck must drive 4-6 miles before it will discover and connect! Somestimes info must be entered several times before it will take, or now todays latest was: No matter what the driver did, the tablet would not connect to the box, so he just began driving, drove to the plant, 7 miles away, finally got it to connect, BUT would not give him the clocks!!!!! So he just got out and did hid pretrip came back, rebooted and it FINALLY connected correctly and he was able to claim the drive time and go! Guess its time to find someone else.

We spend over $7K in JJ Keller ELD devices, installations and services. We have never used the services and we were still charged for more than 6 month even tho we tried to cancel numerous times and complained about it from the day 1 when installation was complete and we saw that what was promised to us from their seller and what those ELD `s can do it was not the same. We are now stuck with useless devices and we have to resort to the court! Horrible company, lying sales person and even worse support team. STAY AWAY

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