readme.md

Email Response Console for the Service Cloud

Introduction

Email Response Console for Salesforce Service Cloud - or ERC – is a console tailored for agents that are focused primarily on email. The ERC can greatly improve agent productivity if...

Your agents primarily respond to email

The majority of your cases are “one and done”

Salesforce Knowledge is a key resource for your email cases

The ERC is a collection of custom components for the Service Cloud Console tightly integrated with Salesforce Knowledge. With the ERC, agents can respond to emails leveraging Salesforce Knowledge on just one screen. This increases the productivity of your email focused Agents and improves call deflection by quickly getting the right knowledge article to your customers.

License

ERC is published by Force.com Labs and is Copyright (c) 2012 Salesforce.com, Inc.

The app is available via the BSD license. Contributions welcome. Contact labs at salesforce dot com or submit a pull request for details.