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As part of our series of interviews conducted during the 2019 Broadband Communities Summit in Austin, Texas, earlier in April, we’re sharing Christopher’s interview with Angela Imming. Angela is the Director of Technology and Innovation for the city of Highland, Illinois, home to Highland Communication Services (HCS).

HCS has been serving the community for almost 10 years now, and the city has had the opportunity to experience both victory and challenge. In this interview, Angela describes both. She talks about how, after losing some of the community thrill that often accompanies a relatively young project, HCS has reached out to their subscribers. In gathering community input, Angela and her team have been able to enhance the network’s success and reinvigorate local pride in the fiber optic network.

Angela and Christopher also discuss how HCS is using new tools, such as targeted social media campaigns, to increase take rates and attract people to the town of Highland. By combining business acumen and the community-centered approach, HCS is achieving the goals they’ve redefined for themselves and living up to the city’s tradition of innovation.

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This show is 25 minutes long and can be played on this page or via iTunes or the tool of your choice using this feed. You can listen to the interview on this page or visit the ...

This week, we have another interview that Christopher recorded while he was at the 2019 Broadband Communities Summit in Austin, Texas. Dr. Robert Wack from Westminster, Maryland, where the town is partnering with Ting Internet, sat down for a conversation on telemedicine.

As the United States’ healthcare system continues to degrade, hospitals, doctors, and other caregivers are looking for new and efficient ways to provide better care for their patients. Broadband is a tool that healthcare professionals are already using for preventative care, consultation, and treatment from a distance. Dr. Wack and Christopher discuss some of the innovations within the healthcare industry that use connectivity, data, and human engagement. These approaches reduce costs and help patients by reducing the stress that accompanies unnecessary trips to the emergency room or can identify when a patient requires medical intervention from the security of their home.

Christopher and Dr. Wack also discuss some of the new challenges that accompany these innovations and strategies for bringing these programs to large groups of people, rather than focusing on small populations.

Dr. Wack updates us on the progress of the network deployment in Westminster and discusses the community’s Mid-Atlantic Gigabit Innovation Collaboratory (MAGIC), the nonprofit established to optimize use of the fiber network they began developing in 2014.