Any item priced over $1800USD is eligible for a complimentary appraisal by a local GIA graduate gemologist and licensed appraiser. All other items can receive appraisals or certificates with an additional charge. Customers are also free to take their purchase for certification/appraisal by a GIA or AGL gemmologist of his/her choice. I stand behind everything I sell, I guarantee they will come back certified as described, if not, customers can return their purchase for a full refund including the cost of certification and shipping. Please keep my refund period in mind (you can have your purchase in your possession for up to 14 days), and if you require an extension, please contact me.

For more precision-cut gemstones by Rogerio, quality made genuine gemstone engagement rings, and fine gemstone jewelry, please visit the following:

Payments

Our payment plans are basically layaway plans. If you would like to receive your item sooner than you would using our layaway plan, PayPal credit may be a better option. Here is a link to PayPal's credit service: https://www.paypalcredit.com/index.html

For those of you who don't mind putting an item on layaway, most items over $500USD are eligible for the plan. Please contact us about the item in which you are interested for eligibility.

For items that are eligible under our payment plan, they can be purchased in three or fewer equal installments, all made within one two-month period. Free shipping does not apply to items purchased under layaway.

If payment is not complete within two months, if an order is cancelled during the plan, or if the item is returned, all payments will be refunded less a $75 non-refundable amount.

For custom orders of finished jewelry, we require 50% down before we begin work to complete the order. Custom orders are non-refundable as long as we complete the order to the agreed upon specifications. Custom orders generally take 3 - 6 weeks for completion; however, due to the nature of custom work we cannot guarantee a completion date, nor can we rush orders, although we will do our best for you.

Shipping from Canada

Shipping Policy

All of our items are shipped with tracking and insured by our business until received at the recipient address.

Please allow 4-6 weeks before shipping of any custom jewelry items. All other items are shipped within 3-5 days. Shipping takes approximately 3-7 business days in the US and approximately 2 days in Canada. If you live abroad, please contact us for estimated shipping times.

NOTE: Please keep in mind that all shipping providers have a disclaimer saying they are not responsible for delays at customs or delays due to Acts of God. Therefore, we can never guarantee a shipping time 100% .

Most countries do not charge import duties on loose gemstones. Local taxes may apply.

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

Request a cancellation within: 6 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Questions about your order?

Please contact me if you have any problems with your order.

Returns and exchange details

Non-Custom Jewelry

For "ready to ship" items, we offer a 14 day, no questions asked, return policy. This means that you can have the item in your possession for 14 days prior to posting for return. You will receive 100% refund of your purchase less our shipping fees and any costs for resizing, engraving, or other alterations. Items must be returned in their original condition. Customers are responsible for the costs of return shipping with a tracking number and signature upon delivery. Please contact us prior to returning an item for specific instructions.

Custom Jewelry

For custom orders, sales are final unless in the unlikely occurrence we do not deliver what we had agreed upon, or that your item has defects. In that case we would provide a full refund. Items being refunded will need to be returned in their original condition with all original documentation. Again, please contact us prior to returning any items for instructions.

Warranty

All of our gold, platinum, and palladium pieces are warranted for one year from date of purchase for any defects in materials or workmanship with the exception of necklace chains. The item may be returned for repair or replacement. Any modification or alteration by another jeweler will void the warranty.

Any item valued over $1800USD is eligible for a complimentary appraisal prepared by a local, 3rd party, GIA graduate gemologist and licensed appraiser. For items valued below $1800USD, appraisals or certificates are available for an additional fee.

Additional

We do take custom orders for cutting gemstones in our inventory. Such sales are final.

Taxes: For all orders delivered within Canada, applicable taxes for the shipping address will apply.

Please note that all of our communications regarding purchases are done via email for organizational reasons. However we do understand concerns about shopping online; therefore, we offer a courtesy call to every new customer so that our customers can hear the voice behind our online shops. If you would like such a call, please email us or leave a message at 902-350-0025. We are operating on Atlantic Time in Canada.

Privacy

We do not sell or use your personal information for anything other than transactions within our company. We will not offer for sale, solicit or share your name, address, email address, purchase information or other personal information with any outside entities. You will never be contacted by Pristine Gemstone Jewelry for any reasons other than to address your initiated inquiries, purchases and emails. If you specifically request that we add you to our mailing list, then we will contact you from time to time to let you know of company news and updates.

Frequently Asked Questions

How can I be confident in your products, pricing and service?

We completely understand that purchasing gemstones and fine gemstone jewelry is a daunting process at the best of times; particularly over the internet.

To help you know about with whom it is that you are working, we have compiled information on us from 3rd party sources on our website blog. There is a limit to the amount of information that we can share here on Etsy FAQ, so please copy and paste the following URL to your address bar: http://pristinegemstonejewelry.com/frequently-asked-questions/

Question number 1 in the FAQ should provide all of the information that you are looking for.

Why aren't your gemstones already certified?

Because we are gemstone wholesalers, we carry 1000s of gemstones, and it isn’t feasible to have all of our stones certified, nor would it be standard practice for any supplier. The reason for this is that appraisals/certificates should be prepared by an objective 3rd party. Using an in-house gemologist is a conflict of interest. Therefore, when it is time to have a stone certified/appraised we send it out to a 3rd party.

Rogerio has been wholesaling and cutting gemstones for over 24 years. He is very skilled at identifying stones.

We offer complimentary appraisals on all of our items priced over $1800USD. For items below $1800USD, if a customer requests an appraisal or certificate, there will be an additional fee of $60USD

Do you offer layaway plans or financing?

We do offer layaway plans for some items; however, we encourage our customers to use Paypal Credit rather than set up a layaway plan with us. Using PayPal credit, you get your piece right away and can use it for any item listed in our shop (we would not even know you used Paypal credit).

To use Paypal credit you just need to have a Paypal account and select "paypal credit" at check out. It is very simple. Fore more info, visit https://www.paypalcredit.com/index.html

We do not offer financing.

Are your sapphires heat treated or treated at all?

We are limited for space to answer that question here on Etsy, so please copy and paste this URL in your address bar and you will be redirected to our website blog: http://pristinegemstonejewelry.com/non-heat-treated-sapphires/

Custom and personalized orders

We do offer custom orders. Please copy and paste the following URL to your address bar to read details about the custom order process with us.

Why are your shops in USD if you are in Canada?

Although we are indeed operating from just outside of Liverpool, NS Canada, because we are an online business and sell to the globe, our website and Etsy shops are in USD. If you have any further questions or need more clarification, please email us at info@pristinegemstonejewelry.com