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My order still has not arrived after the estimated delivery time. What should I do?

Modified on: Wed, 2 Aug, 2017 at 11:14 AM

If you have selected a work address as your preferred delivery address, please check with colleagues, your work reception and anyone else associated with your post, to see if the consignment has been received.

In addition, if you live in shared accommodation (student housing) or a flat, please check with all neighbours or roommates to see if the consignment has been received in your absence.

In the UK we consider a package to be missing after 15 working days. Most international orders are considered missing after 25 working days with the exception of France, Italy, South and Central America and Africa - packages to these destinations are considered missing after 60 working days.

If this time has elapsed and you still haven't received your package then we're extremely sorry for the delay, please get in touch with us using the contact form and we'll get back to you.