QR16352 - Reservations and Ticketing Agent | Qatar Airways | Pattaya

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Oras Pattaya

Responsibilities:
Making and confirming reservations for passengers, selling tickets for the airlines lines. Sell & Serve customers professionally through telephone or in person in order to achieve customer satisfaction.

Contributes in generate revenue, and take all possible measures to avoid loss of revenue. Assists passengers requiring special assistance to board or depart conveyance.

Required skills:
Operational

* Makes and confirms reservations for passengers.
* Arranges reservations and routing for using timetables, airline manuals, reference guides, and tariff book
* Perform a proper flight firming check to maximize flight utilization and reduce No-shows
* Assist mishandled passengers such as NOREC/DNB to reduce passenger complaints
* Types requested flight number on keyboard of on-line computer reservation system and scans screen to determine space availability.
* Issue tickets and PTAs quoting correct fare to reduce passenger complaints and debit notes.
* Advise of changes in flight plan or to cancel or confirm reservation.
* Maintain inventory of available passenger space on flights.
* Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
* Control cash flow to ensure that the sales report is closed on time.
* Initiate and promote QR product to generate the revenue.
* Record and process reservations made by phone / fax / e-mail; action telex messages and authorities.
* Handle Help desk- assist travel agents with seat confirmations, upgrade/ downgrade proposals.
* Issuance of MCO’s and refunds; process lost tickets and time barred tickets.
* Develop and maintain a regular pattern of sales calls.

DEVELOPMENT

* Take responsibility for own ongoing personal development and growth of expertise.
* Train and develop other employees, for proper succession planning and risk management.
* Assist in the response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program.
* Other duties and responsibilities as requested by Management.

About Qatar Airways
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence in safety and customer service in the air and on the ground. We apply this same philosophy to our people, providing diverse career opportunities and continual development.