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I selected this hotel due to it's already good rating on TripAdvisor and proximity to business meetings. It was an unscheduled stay so I walked in to the desk without a registration. I am a rewards holder for the hotel so their response to me may have been skewed in my favor. However, I did not find the front desk...
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Thank Carolina0nMind

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phfnn, General Manager at Residence Inn Newport News Airport, responded to this review

Thank you so much for your review, we are so glad you choose to stay with us and that you enjoyed your stay. I am very sorry about the front desk not being friendly and I have spoken to them in regards to this and I can assure you this will not happen to another guest.
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