Xfinity Home App login error loop

Xfinity Home App login error "We're having some trouble logging you in." "Try Again" over and over ever since the Nov 6th App update. It has kicked me out and won't let me login again. Please fix the App login issue.

Re: Xfinity Home App login error loop

Thanks for reaching out. I apologize for the frustration. I've pulled up your account & shared with engineering to troubleshoot. I'll reach out when I have more information.

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Re: Xfinity Home App login error loop

Having same problem. App used to work on Samsung Galaxy S9 when alarm system first installed. Now app says i am already logged in and does not progress. All permissions are on. I can access thru web browser on phone (no Flash, though).... full access from web browser on laptop. Uninstalled phone app and installed again multiple times. Called tech support but nobody called back.

Re: Xfinity Home App login error loop

Same problem here. Tech installed the system and all is working great EXCEPT the android app. Won't login, inserted user name and password and it does nothing. The tech had me login with his Iphone and it worked perfectly, just not on an android device.

Re: Xfinity Home App login error loop

jimslmor & iseiler - Thank you for reaching out. I've pulled up both of your accounts & shared them with engineering to include in their troubleshooting.

I am an Official Comcast Employee.Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Mark the post as Best Answer!

Re: Xfinity Home App login error loop

iseiler - Thank you for taking the time to let me know!

jimslmor - I need some more information from you. I have sent you a private message. Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

I am an Official Comcast Employee.Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Mark the post as Best Answer!