NOTIFYSYNC DEVICE CLIENT:
1.) DataViz's _Documents To Go®_ application launches in the
background, when opening Microsoft Office documents directly from
_NotifyLink_ or _NotifySync_. This is a limitation of the DataViz
software.
WORKAROUND: Use the app...

NOTIFYSYNC DEVICE CLIENT:
PROBLEM
Properties of a calendar event that is associated with a meeting that
are usually the responsibility of the organizer become editable to all
attendees of the meeting. These properties are usually read-only to
all parti...

NOTIFYSYNC DEVICE CLIENT:
PROBLEM
NotifySync hangs during the registration process when registering to a
Zimbra server. After the registration screen is dismissed, NotifySync
hangs in the message list screen but never completes the initial
synchronizat...

NotifySync Device Client:
The following link is a helpful message from Microsoft regarding
setting up Active Sync properly with the Exchange 2003 server.
http://support.microsoft.com/kb/817379
[http://support.microsoft.com/kb/817379]
One of our partne...

Issue:
When registering a BlackBerry device against _NotifyLink _or
_NotifySync_, a dialog appears prompting you to accept a certificate.
This will prevent completion of your registration until you properly
accept the certificate.
To Accept the Certif...

When using the Auto Detect network setting and "Sync while Roaming" is
disabled, the device will not synchronize even when the current
network is WiFi. To work around this issue, enable "Sync while
roaming" when you are connected to WiFi. This setting can...

NotifySync Device Client:
Behavior:
When checking for updates using the _Notify BlackBerry Installer_, the
message, "Service Record Not Found" displays.
Cause:
_NotifySync_ is attempting to use the default BIS network connection,
but your device is not ...

_Note: This behavior applies to both NotifyLink and NotifySync._
Behavior
When BlackBerry Facebook application is installed:
* The Notify application does not detect changes to items in the
BlackBerry calendar.
* The Notify application does not sy...

NOTIFYSYNC DEVICE CLIENTS:
Both NotifySync and NotifyLink use the same technologies with respect
to downloading and viewing native attachments and therefore this
document applies equally to both products.
Behavior
Attachments can be downloaded to the ...

This issue applies to the BlackBerry Torch running _NotifyLink for
BlackBerry_ version 4.7.x or NotifySync version 4.8.x.
When using the virtual keyboard, email address may not auto-fill until
a dot "." is entered or when the 'space' is used as a shortc...

Issue:
The default calendar on your BlackBerry device has been replaced by a
calendar called "Groups". Now calendar items on the device are not
properly syncing with the server.
Background:
The reason this calendar has been created is because BlackB...

NOTIFYSYNC DEVICE CLIENT:
There is no configuration needed within the NotifyLink or NotifySync
applications to switch the language of the application. When changing
the language in the device settings ( Options -> Language ), the
NotifyLink or NotifySyn...

Devices that have interfaced with a BlackBerry Enterprise Server (BES)
prior to being used with a NotifyLink Enterprise Server or with
NotifySync, need to be returned to the default (or blank) BES IT
Policy set before they can be used with Notify Technolo...

KNOWN ISSUES
There are several known issues with the performance of wireless
operating system updates on BlackBerry devices.
A. DATA LOSS. Due to a device limitation, loss of data - not just
_NotifyLink/NotifySync_ data - has been known to occur when ...

BlackBerry devices with OS version 7.x do not support the _Zoom Level
_and _Default Font Size _settings which are configured under
Preferences -> Email Settings -> Email Body Type in NotifySync.
When using BlackBerry devices with OS version 7.x, the onl...

RESOLVED with BlackBerry operating system versions 4.2 and greater
NotifySync:
Behavior
Calendar items originating on the server are not added to the calendar
on the device after synchronization.
Calendar items updated on the server cause duplication...

NOTIFYSYNC DEVICE CLIENT:
The Pocket PC has a feature for Daily Recurrence every
Weekday/Weekend.
This will sync as a normal Daily Recurring event. It may also cause
the end date to be incorrect.
Example:
An event is created on the device for "Eve...

NotifySync:
Behavior
A user deletes or updates a meeting invitation from their NotifySync
device. The delete or update of the event in the Calendar application
may not be synchronized to the server.
Recommendation
Meetings can be created successfully ...

NotifySync Device Client:
_WHAT'S THE DIFFERENCE?_
An IP ADDRESS is an identifier for a computer or device on a TCP/IP
network. Networks route messages based on the IP address of the
destination. The format of an IP address is four numbers separated by
p...

NOTIFYSYNC DEVICE CLIENT:
Normally, Email stored in the device's Address Book or Frequent
Emails list can be used to automatically populate a recipient field
while composing an Email. When _Auto Complete_ is enabled in the
_NotifyLink/NotifySync Email ...

When installing NotifyLink or NotifySync on a BlackBerry 9900 running
OS 7.0, an error message has been occasionally observed before the
installation is completed. The error reads, "An error occurred while
starting NotifyLink/NotifySync. The application h...

This issue affects NotifySync users interfacing with a GroupWise 8
server (with Novell Data Synchronizer Mobility Pack). HTML email with
external links and images arrive and display correctly on the server,
however, once they are synchronized to the devic...

Several BlackBerry Bold devices run extremely slow when attempting to
synchronize HTML formatted email messages.
It is therefore recommended that users of this model disable the HTML
option.
From the _NotifyLink_ or _NotifySync PREFERENCES _menu, select...

NotifySync users connecting to an IPSwitch IMail Server may experience
an issue that prevents the Inbox from repopulating when using the
_Resync All _command.
The _Resync All _command removes all email and PIM data from the
device and resynchronizes cur...

Problem: After performing the wireless OS update on a BlackBerry
device, it is now returning the following error:
Java.lang.illigalStateException:
HWPMessaging.getNum
UnreadMessages: URL not created
RetrieveThread.run()
Solution:
1. Toggle th...

If you are unable to accept the EULA in order to complete the download
of either the NotifySync for BlackBerry or NotifyLink for BlackBerry
app, chances are that JavaScript is disabled on the device.
Follow the steps below to enable JavaScript:
1. Ope...

Issue:
When CICAL service books are present on the device and a user selects
"Replace Device Items" for calendar during NotifySync registration,
updates are sent out for all meeting invitations that previously
existed on the device. These updates are of...

NotifySync Device Client:
Behavior
Messages in the message list become garbled and the text associated
with the sender and/or the subject are mangled and possibly
unreadable. The items in the message view screen when viewing a
message also are garbled a...

NotifySync:
Behavior
Messages are stuck in the outbox and are never successfully delivered.
Messages are stuck in the outbox and are delivered multiple times
resulting in PIM item duplication on the server or recipients
receiving multiple copies of an ...

The instructions that follow are for _NotifySync _users in
organizations that are implementing NotifyMDM.
WHAT IS NOTIFYMDM
_NotifyMDM _enables you to keep up-to-date with company security
policies and management features, ensuring confidentiality and...

On certain BlackBerry devices running operating system version 6.0 or
greater, sending an MMS message may not work after NotifySync has been
installed.
This seems to be an issue with the operating system, as MMS messaging
does work on devices running OS...

This issue affects users running BlackBerry OS 5.0+. Behavior: In an HMTL message, when scrolling down to the message content and then back to to header information (attachments, recipients, etc.), the HTML container does not relinquish navigation focu...

With NotifySync version 4.9.1, using the "Switch Applications" menu
option or holding the menu button to switch applications, causes the
NotifySync icon to display as a blank window. This is the BlackBerry
default icon. Clicking this icon will still open ...

The word 'NotifySync' will be flagged as a misspelled word until you
send a message that is automatically spellchecked. To enable automatic
spell check, go to Preferences -> Email Settings and check the box
next to 'Enable Spell Check When Sending Message...

In the following scenarios, _NOTIFYSYNC OR NOTIFYLINK_ will switch
from Direct Push to Scheduled Push.
1. Direct Push requires a "pure" TCP connection. If network type is
set to WiFi (TCP), NotifySync switches to Scheduled Push.
2. The user is on a "p...

ERROR:
When trying to register NotifySync you receive the error "Your server
does not support any of the EAS versions that NotifySync requires"
SOLUTION:
NotifySync currently supports ActiveSync protocol versions 2.5, 12.0,
and 12.1. If your server ...

Issue: I can no longer input my authentication password after completing the OS update provided by the carrier for a Storm 2 device. When I attempt to type it in, the device says "field is full." Solution: There are two possible solutions to...

PASSWORD LOCK FEATURE FUNCTIONALITY
With the upgrade to Service Pack 1 on the Exchange 2007 server, the
ActiveSync password lock feature is automatically enabled on users'
accounts.
NotifySync utilizes the ActiveSync protocol and thus when the device
...

NOTIFYSYNC DEVICE CLIENT:
Signed and Encrypted Email in NotifySync
Signed and/or encrypted email messages can be sent to NotifySync using
S/MIME or PGP standards. These results of sending these messages to
NotifySync will vary based upon the mail serve...

NotifySync Device Client:
When performing a Remote Wipe, the server marks the account for
deletion so that the next time the device attempts to connect for any
reason, the device can be informed that it must wipe all data.
The Remote Wipe is issued fro...

Scenario: You would like to synchronize with shared folders. Your mail
server is Kerio.
Answer: If you are running an up to date version of Kerio Connect (v7
of Kerio) it is now possible to expose public folders for
synchronization.
Note: The Blackber...

PROBLEM:
When attempting to register NotifySync to the Communigate Pro mail
server, the following message is returned:
"Synchronization complete. There were no items synchronized from the
server."
NotifySync continues to say "Registering" and the No...

Problem:
When using a BlackBerry Storm with NotifySync or _NotifyLink for
BlackBerry_, you are unable to scroll up and down within the body of
an HTML email. Scrolling is possible when viewing the header
information of the email, but once you scroll down ...

EXAMPLES OF PERSONAL EMAIL ACCOUNTS ARE GMAIL, AOL, YAHOO, EARTHLINK,
ETC. (REFERRED TO AS A BIS ACCOUNT SINCE THEY UTILIZE THE BLACKBERRY
INTERNET SERVICE)
USING A PERSONAL EMAIL ACCOUNT ALONG WITH YOUR _NOTIFYLINK_ OR
_NOTIFYSYNC_ ACCOUNT IS FEASIBLE,...

BlackBerry:
Download the bb_javaloader_tools.zip from the following link:
http://ota.notifysync.com/install/bb/bb_javaloader_tools.zip
[http://ota.notifysync.com/install/bb/bb_javaloader_tools.zip]
Instructions
* Download and extract the zip fil...

_Document last updated: October 23, 2015_
NOTIFYSYNC OR NOTIFYLINK DEVICE APPLICATION FOR BLACKBERRY
Listed below are the wireless device O/S versions currently supported
by the latest production releases of the _NotifyLink Enterprise Server
(NLES), a...