On May 15th, 2018 I purchased a Intex 14' x 42" Prism XL Frame Square Above Ground Swimming Pool Set with Pump, from Walmart.com via VMInovations. After paying to assure the site was properly prepared for the pool and purchasing chemicals, and filling the pool with...

I purchased the Intex hot tub/pool combo.It arrived for the 4th of July weekend and the control base stopped working by Labor day weekend. Intex had me file a claim however, they never contacted me. I had to call them. They said they are sending another unit but, it...

Bought a intex ultra frame 15 by 48 pool in may 2017 and it is now September 2017 and we have no pool. Very bad customer service. Pool seams had holes in them 9 weeks after purchase, I called there customer service and they would replace since it was still under 90 day...

Intex Recreation - Intex Dangerous Non-Platform Pool Ladders

Jul 23, 2017

Intex removed the platform from the top of their pool ladders to save money. Now the ladders are so dangerous that it is actually safer to jump from the top than to turn and climb down. Falling through the center is a HUGE issue and Intex could careless.

Bought the 20x48 ultra frame last July 11.Set it up this year after storing it correctly for the winter per their DVD. Small rip at seam which we patched. Added more water only to have the seams continue to rip. Call Intex who wants to charge $1,000 for new liner. I...

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Intex Recreation Pool

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Intex Recreation - Cover too small

May 30, 2017

22' round pool packaged with 21'7" cover. They told me to "stretch" it which of course just causes the plastic to rip at the stitching. Pool was a gift therefore I do not have a receipt and they are completely unwilling to send the correct size cover that should have been in the box to begin with. I even offered to send the BRAND NEW wrong size one back. This is at the fault of Intex not me.

I am extremely upset.I purchased an Intex pool with a saltwater pump. It was in operation for less than 2 months before the pump broke. I contacted Intex and the woman barely spoke English and hung up on me 4 times. Finally, I had Leslie's Pools call them and explain...

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Anonymous

AnonymousSep 06, 2016

Go to the bbb on them and file a complaint. somebody has to do something about this aweful company!

I bought a brand new Intex pool paying nearly a thousand dollars for the pool, salt generator, and skimmer equipment on March 22, 2016 at Walmart.com.I did not receive the product until April 1 and did not set up the pool until the end of May. The other day I noticed a...

We purchased an Easy Set Pool last spring, used it three months and stored it away dry and in an indoor location. Put it up this spring only to find it was a colander. After discovering the condition of the pool. We decided to contact Intex to see if there was a recall...