- Flashed my phone (XT1032) with Retail US 4.4.4 Stock (RETAIL_XT1032_4.4.4_KXB21.14-L1.61_cid9_CFC.xml) using CMD, fastboot, typing list of files, etc.
- Updated some Motorola apps. Noticed Super SU is already included and installed by default, no way to uninstall it.
- Downloaded to my computer the OTA file (Blur_Version.210.12.61.falcon_umts.Retail.en.US), then moved OTA file to SD Card
- Turn off mobile
. Reboot in stock recovery, with the robot and the exclamation sign.
- Try to apply update from SD card with the file previously loaded on it (Blur_Version.210.12.61.falcon_umts.Retail.en.US)
- At verifying update package, update stops popping a message. The message in yellow is:

- Flashed my phone (XT1032) with Retail US 4.4.4 Stock (RETAIL_XT1032_4.4.4_KXB21.14-L1.61_cid9_CFC.xml) using CMD, fastboot, typing list of files, etc.
- Updated some Motorola apps. Noticed Super SU is already included and installed by default, no way to uninstall it.
- Downloaded to my computer the OTA file (Blur_Version.210.12.61.falcon_umts.Retail.en.US), then moved OTA file to SD Card
- Turn off mobile
. Reboot in stock recovery, with the robot and the exclamation sign.
- Try to apply update from SD card with the file previously loaded on it (Blur_Version.210.12.61.falcon_umts.Retail.en.US)
- At verifying update package, update stops popping a message. The message in yellow is:

What should I do in that case? Feel free to answer me in spanish for PM.

In the SU menu you can find a way to delete the root, but I don't think that is causing the error.
Can you please tell me the version of recovery your phone have? You may have installed a kit kat 4.4.2 recovery or one with a different build number and that's causing the error.

IKXB21.14-L1.61

In the recovery menu, you should see the .61. I got the same problem as you and was using .32.
Did full factory reset, and installed stock again (w/o updating anything at all), when I checked the recovery, it was .61 and it updated perfectly.

In case you are really sure you got the actual last kitkat update firmware, you can try to extract the recovery.img and flash it using moto tool,
(rename it to StockKitkatrecovery.img and replace the one it brings with this one)

In the SU menu you can find a way to delete the root, but I don't think that is causing the error.
Can you please tell me the version of recovery your phone have? You may have installed a kit kat 4.4.2 recovery or one with a different build number and that's causing the error.

IKXB21.14-L1.61

In the recovery menu, you should see the .61. I got the same problem as you and was using .32.
Did full factory reset, and installed stock again (w/o updating anything at all), when I checked the recovery, it was .61 and it updated perfectly.

In case you are really sure you got the actual last kitkat update firmware, you can try to extract the recovery.img and flash it using moto tool,
(rename it to StockKitkatrecovery.img and replace the one it brings with this one)

I solved my problem by myself, thanks anyway. The issue for me, was updating some apps once in 4.4.4. You should not to do it.

A) Extract the Retail US 444. Stock zip file (475 MB)
B) Download this file too: (1,5 MB) https://www.dropbox.com/s/nlbrn71wfq...ot-v2.zip?dl=0 , and unzip it inside the same folder as you extracted Retail US Stock zip file. All files together in the same path.
C) Put your phone on fastboot (turn off, and then press Vol-and Power 3 secs, and release both buttons). Connect your phone to USB port.
D) Inside the folder containing all all these files, press **** + right click and choose "open file command", and a CMD window will open.
E) Once in CMD window, execute one by one:

F) After reboot, unplug phone from USB port.
G) Done, you have now Stock Retail US 4.4.4 installed on your phone, Turn it on and set all things in order to go to home screen.

2)Once in the main screen , don't update your apps, no matter if they are even from Google or Motorola, don't do it
3) Download to your PC the OTA file (372 MB) Blur_Version.210.12.61.falcon_umts.Retail.en.US
4) Connect again your phone to USB port , and move OTA file to your phone SD Card
5) Once done previous step, go to Stock Recovery Mode. It is:

A)Turn Off your phone
B) Press Power and Vol- for 3 secs, then release
C) Select with vol- recovery option, and confirm it with vol+ button
D) Android Robot with exclamation sign will show up on the screen
E) Press vol+ and vol- for 5 secs, then press power once and release all the 3 buttons at the same time
F) Recovery Stock will appear you now.

6) Apply update from SD card with the file previously loaded on it (Blur_Version.210.12.61.falcon_umts.Retail.en.US). Select OTA file on "apply update from zip file".
7) Process will take up to 10-15 minutes aproximately. Voilá, you will have Lollipop 5.0.2 on your RetailUS mobile.

Hope it will be useful for dummies, like me. Thanks.
Greetings from Chile.

Are there any issues with upgrade?bcos iam currently in cm12.1 my bootloader version 41.19
I am planing to restore 4.4.4 us retail without downgrade my bootloader after that i am going upgrade from OTA in above thread.
Are there any issues with upgrade?Please guide me if i wrong.

Thanks,

You cannot downgrade the 41.19 bootloader to the 41.13. If you try to do that you WILL hardbrick your phone. However you can downgrade from Lollipop to Kitkat 4.4.4 (I know because I am on the 41.19 bootloader and was on cm 12.1 but restored to 4.4.4 successfully).
You have to flash the firmware for your phone except for the gpt.bin and motoboot.img. Flash all the other files in the firmware for your phone without those two and you should be fine.

I'll never flash stuffs with Motorola recovery! Today I did a factory reset with the stock recovery and damn! it deleted all my files in the internal SD! IT would have never happened if I would have factory reset with TWRP!

I'll never flash stuffs with Motorola recovery! Today I did a factory reset with the stock recovery and damn! it deleted all my files in the internal SD! IT would have never happened if I would have factory reset with TWRP!

I'll wait for lost101's zip!

Wow! Sorry to hear you lost all your files.
I find it always good to save my files to my pc that way if something goes haywire( I once accidentally wiped my phone including internal storage using TWRP) I can always transfer them back onto my phone from my pc.

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