Resume

Technical Support Engineer

More than ** years of experience in the design, installation, troubleshooting, and repair of sophisticated information systems from individual consumers to Fortune 500 organizations. A team leader, highly adaptable to varying environment. An analytical; thinker recognized for problem-solving and strong interpersonal skills. Bilingual, Spanish and English. Areas of expertise included:

Analyze, tested, implemented, troubleshooting, repaired, upgrades carried out pm services for large-scale information system for both private government clients.

Successfully aligned IS strategy with corporate mission through continuous upgrades, business disaster recovery, operations reengineering, wide are and local area networks, technology security, and client-service technology.

Served as key technical advisor for many corporate/government clients regarding information technology issues.

Provided end –user training and documentation of computer and security systems, and prepared computer systems for the processing of classified information.

Source, purchased and managed spare parts inventory for the district.

Engaged in extensive travel with major clients in Puerto Rico, USVI and Haiti.