FAQ

There is no catch. You can be on the free plan for as long as you like. If you do like exclusive features offered by the paid plans, you can upgrade anytime.

Do we need an IT infrastructure or an IT team to be able to use Vemy?

We have designed Vemy in a way that there is no need of a tech team to support. You don’t need to install any software nor do you need any specific servers or infrastructure. Vemy has a web based admin panel that can be accessed on any PC or Mac as long as you have an internet connection.

Can I start with Free plan and upgrade later?

Yes, you can upgrade anytime.

If I have a question about Vemy, is there someone I can talk to?

Yes, our contact numbers and email ids are listed in the footer of this page. You can also use the chat window that you see on the bottom left of this page. When you go for the paid plan, you get a dedicated support staff assigned whom you can reach out to anytime.

Do my users pay anything when they download the app?

No, the app is free for users. They can download the app for FREE from the iOS appstore or Google playstore.

How do you provide trainings?

We provide webinar training every week for free plan users. If you are on the paid plan, you can schedule on-demand training anytime. You can nominate management, staff, volunteers or anyone else for the training. We do not charge for these trainings.

Do you provide guidance or support for setup and launching our app?

Vemy is very easy and intuitive to use and we have step by step guides available. If you need further support or have specific questions, we will support you over chat or emails. If you have a paid plan, you will have a dedicated number you can call to anytime. Also, we will help you with promoting your app to your users by email marketing, text messaging and designing flyers.