Yes, you will be signed up to receive regular deliveries when you sign up. You can change the frequency after you sign up on your home page. We currently offer the option to receive a graze box either once a week or once every two weeks.

It takes us a bit of time to prepare and pick your graze box since every box is personalized for you—as soon as it’s ready, we mail it out. You can expect your first one to arrive around 10 days after you join graze.

When you join graze, you’ll sign up to receive a box either every week or every two weeks depending on where you are based in the US. Boxes can be delivered every day of the year as long as the USPS is delivering mail that day.

Our sharing box, containing 5 sharing bags, is also delivered by USPS and no signature is required, but the sharing box will not fit in a mailbox due to its larger size (24cm x 17cm x 17cm). If you know that you will not be in when it is delivered, USPS should leave the box on the doorstep as they don’t require a signature for delivery.

We always pack and ship your boxes in plenty of time to get to you every time. Because we send all your boxes via USPS however, they may occasionally be held up. If it’s well over due, you can let us know here.

This can be done on your home pageunder ‘your regular boxes’. You can postpone your regular boxes one week at a time by clicking on snooze this box?’ and selecting the week you’d like to receive your next box.

If we’ve already started preparing your next box, it won’t be possible for you to push the delivery date back. Amendments to orders can only be made before your cut-off time.

If you move please let us know your new address with plenty of time. Unfortunately USPS will not be able to forward your graze boxes, even if you have requested that the rest of your mail is forwarded. You can update your address and see the cut-off time for doing this on your home page.

Just go to your home page. Under ‘your regular box’, select ‘more options’ then ‘cancel this order’. Make sure you click through any subsequent options until you see confirmation of your cancellation on the screen.

If you have only one regular order set up (for example, one box that arrives every week or one box that arrives every two weeks) then this will fully cancel that regular order and no more boxes will be sent.

If you have more than one regular order set up (for example two boxes a week, or one box that gets delivered to you and one that goes to a friend) you’ll need to repeat this process for each order.

The cut-off time for making changes to your orders can be found next to ‘cut-off time’ in the middle of your deliveries page.

As long as you cancel before your cut-off time, no more boxes will be sent. If your next box is already being prepared when you cancel your regular order, then this final box will still be sent.

You can cancel or make changes to your box at any time online. However, because we start preparing your boxes in advance you need to give us a bit of notice. Your cut-off time for making any changes will be the same each time, please click here to find out your cut-off time.

Selection questions

For both the 4 and 8 snack variety boxes, the team in the graze kitchen pick your snacks based on your ratings ensuring you always receive the food you like. When you first sign up, everything in our range will be marked as 'try', so it's really important that you go through our range and let us know what you 'like' or 'love', and 'trash' anything you don't want to receive.

In a sharing box, you will need to indicate which snacks you’d be happy to receive by adding them to ‘your list’. We’ll then send you 5 snacks from this list (and never anything that you haven’t indicated you’d like to receive) in each box. You can also let us know if you’d like to receive a certain snack in every box and we will do our very best to make this happen.

In a regular sized graze box, it's really easy to ‘trash’ everything containing a certain ingredient, (e.g. coconut). Just visit our search page, type the name of the food you want to 'trash' in the search box and voila... all the mixes containing this ingredient will appear. You can then 'trash' away.

In your sharing box, we will only send you snacks which you’ve told us you’re happy to receive.

Box questions

Our standard graze boxes contain 4 portion controlled snacks. We offer a 4 snack variety box which will let you explore all the graze snacks we have to offer (taking your preferences into account, of course!) We also offer a caloriecount box in which each individual snack pack is less than 150 calories, a sugarcount box in which each snack contains less than 5 grams of sugar, a sweet treats box for those with a sweet tooth, and a savory box to satisfy your savory cravings. Read all about them here to see which box is perfect for you.

Our 8 snack variety box contains double the snacks, and is a great value savings at only $11.99. Like the 4 snack variety box, it includes all the snacks in our range, and gives you maximum variety to enjoy.

Our sharing box contains 5 sharing bags of snacks, which is about 20 servings. You can choose exactly which snacks you wish to receive in your sharing box and you can also control whether you’d like certain snacks to appear in every box or if you are happy to receive a selection from your full list.

Yes! One time boxes make great gifts and can be shipped to all US addresses, including P.O. Boxes, within the 50 states. We find that many grazers enjoy the ability to include an (optional) personalized message in the booklet which accompanies a one time box.

Since each box is prepared especially for you, we’re not able to refund for boxes that are refused or marked as returned to sender. Any boxes that are marked as "return to sender" or "refused" will be disposed of by USPS, and will not be sent back to the graze kitchen. If you no longer wish to receive graze boxes, you can cancel future deliveries here on your home page.

Food questions

Graze is not suitable for people with allergies. Our snacks are packed in a facility that also processes peanuts, tree nuts, wheat, milk, soybeans (soya) egg and fish, as well as sesame and sulfites. In addition to this, cross-contamination between any of our ingredients is possible.

Unfortunately not, we can't guarantee that our products are free from traces of nuts and sesame since they are packed in a facility that also processes peanuts, tree nuts, and sesame. If you suffer from a nut allergy you will not be able to graze.

To trash all the mixes including a specific ingredient, enter the name of that ingredient in the search box here and then select trash underneath each snack.

If you have a food allergy or intolerance, then graze is not suitable for you as our snacks are packed in a facility that also processes peanuts, tree nuts, wheat, milk, soybeans (soya) egg and fish, as well as sesame and sulfites, and cross-contamination is possible.

As all of our snacks are packed in a facility that also processes peanuts, tree nuts, wheat, milk, soybeans (soya) egg and fish, as well as sesame and sulfites, we cannot guarantee our snacks will be suitable for people with specific dietary requirements as cross-contamination is possible.

You can use our dietary preferencespage to 'trash' any products containing ingredients you don’t wish to receive, but please keep the possibility of cross-contamination in mind when doing so.

Our current range is suitable for vegetarians. A few of our natural treats do containshellac which is approved by The North American Vegetarian Society, but if you'd rather not receive these, you can 'trash' them here.

If you're vegan, it's really easy to 'trash' everything unsuitable on our dietary preferences page. We do want to make it clear though that all our food is prepared in the same place so there’s always a chance of cross-contamination.

Some of the nibbles in our range are a little spicy, but we’ve been careful to make sure that they’re not too hot. Everyone has a different tolerance for spice, however, so if you don’t want to turn up the heat, then you can trash all spicy mixes on our dietary preferences page.

Some ingredients in our snacks, such as nuts and corn,are dried or roasted before they’re packed in your boxes so it may be the case that they’re a little hard or crunchy and have a natural variance in texture. If you don’t have healthy, strong teeth, then we do ask that you proceed with caution when eating our mixes.

To enjoy graze’s popping corn you will need to cook it in a microwave. If you don’t have one then you might want to go on over to our dietary preferences pageand select ‘trash all’ next to ‘requires a microwave’.

We source ingredients that do not contain hydrogenated oils or trans fats. We do feature margarine in some of our nibbles, such as our flapjacks and wholegrain shortbread dippers, but these are baked using trans-fat free margarine.

Our nutritionist, Jess, decides our portion sizes so that they are both satisfying and delicious. We provide individual portions of food you can't easily get elsewhere, so you can have a more varied, balanced diet.

On our sharing boxes, we highlight the number of portions that each bag contains so you can keep an eye on portion size when enjoying them.

We’ve found these work really well when they are added to yogurt, ice cream, fruit, oatmeal or when used to dress up your breakfast.

Unfortunately our granola toppers are not suitable for celiacs.

Our snacks are packed in a facility that also processes peanuts, tree nuts, wheat, milk, soybeans (soya) and egg, as well as sesame and sulfites. In addition to this, cross-contamination between any of our ingredients is possible.

Sriracha is a fiery sauce from the Si Racha region of Thailand. It has a hot chilli and garlic flavor which lots of the team at graze HQ just can’t get enough of. However, if you’re sensitive to spicy foods you might want to pass on snacks with sriracha.

While there ain't no mountain high enough, no valley low enough, no river wide enough to keep us from getting your graze box to you, in order for you to receive it as fast as possible it may travel through other parts of the country where temperatures are warmer than where you are.

To be one of the first in line to find out all about the graze sharing box, packed full of sharing bags of your chosen snacks, you’ll need to join our waiting list. You’ll first need to be logged in to your account and then click on the sharing box option at the top of the page. You’ll see a link to ‘join the waiting list’.

You can also take a sneak peek at all of the exciting new snacks we’ll be offering in resealable sharing bags. Once you’ve joined the waiting list we’ll email you, in the next few weeks, to let you know when we’re ready to start sending sharing boxes. When you receive our email then you'll be able to pop onto your account and place an order, if you'd like to.

At this time we are only offering the sharing box to existing customers. If you are not a graze customer, we’d recommend you sign up to receive our regular boxes and then join the sharing box waiting list once you’ve set up your account.

We’re working very hard at graze HQ (sustained by lots of yummy snacks, of course!) to launch the graze sharing box as soon as possible. However, as this is an exciting new offering we want to make sure it’s absolutely right before we start sending the boxes. We expect to be able to send the first sharing boxes in the coming weeks though so it’s not far away – hang in there!