In the everything-as-a-service economy, services are becoming the drivers of software revenue growth. Here are six steps for designing services for a successful customer experience across all touch points.

In Ethiopia, capitalism is inspiring entrepreneurs to start and grow companies, bringing much-needed jobs and higher pay to millions of individuals. This article discusses how six components will help tip the scales forward for “African Lions” and bring countries like Ethiopia roaring through the 21st century.

The market transition to a digital world and new relationship model requires service providers to make significant changes in operating models and in culture from company business, technology and procurement “buyers.” These 11.5 key principles are driving the new company/service provider relationship.

Events

Experience the #1 Cloud ERP event for free! Get your SuitePass and mingle with thousands of high-tech professionals at SuiteWorld, May 4-7 in Silicon Valley. Catch keynotes from cloud pioneers for insight into the latest technology trends that transform the business landscape. Attend special breakout sessions and learn how to drive business growth with increased efficiency and scalability. Explore 100+ value added solutions from the NetSuite ecosystem in the SuiteWorld Expo. What are you waiting for? Get a free pass to SuiteWorld now.

In this white paper Omlis identifies key issues present in the Western European financial industry’s approach to sustaining profitability and customer loyalty through mobile and other digital offerings. As consumers call for faster, more convenient services, focus is shifting towards mobile solutions. Financial institutions facilitating this increase in demand for instant and direct digital services must meet the need for more payment options while reducing costs, increasing profits and retaining loyalty. Current mobile banking solutions offer convenience and speed, but at what cost to the bank and the consumer? This slow uptake by established banks has led to the emergence of disruptive new startups within the financial sector. This paper includes three case studies displaying the diverse banking options becoming available to Western Europeans.

This Week's Sponsor: Intacct

Intacct is the cloud financial management company. Bringing cloud computing to finance and accounting, Intacct's award-winning applications are the preferred financial applications for AICPA business solutions. Intacct applications, in use by more than 7,300 organizations from startups to public companies, are designed to improve company performance and make finance more productive. Hundreds of leading CPA firms and Value Added Resellers offer Intacct to their clients. The Intacct system includes accounting, contract management, revenue management, project and fund accounting, inventory management, purchasing, vendor management, financial consolidation and financial reporting applications, all delivered over the Internet via cloud computing. Intacct is headquartered in San Jose, California. For more information, please visit www.intacct.com or call 877-437-7765. Connect with Intacct on LinkedIn, Facebook, Twitter or YouTube.