Monitoring Business Process Interaction

Abstract

Business process monitoring provides well established means to track the history and state of business processes and to evaluate their performance. However, common techniques and systems lack support of monitoring processes and their interactions with partners, particularly if such processes are not automated or only few events can be detected, rather than a complete log.

In this paper, we present a mechanism to determine the state of business processes with only few events to be detected. Based on this mechanism, we provide a formal framework to monitor processes and their interaction with collaboration partner’s processes, as well as to evaluate the processes’ performance. The framework has been applied in the context of an industry project, which we used to evaluate our solution.