During a late August weekend the Waves network forked due to a new version of the Waves node being released as an update, but this update was not marked as mandatory and unfortunately, this meant 70% of the network did not update and thus caused the network to split between 0.6.6 nodes and 0.7.5-0.7.6 nodes. This caused the New Zealand based exchange and some others some real trouble.

The Cryptopia team said a month ago:

“…due to a lack of proper announcements regarding mandatory/hard forks of the Waves network, the company can no longer risk hosting Waves-based tokens on its exchange.”

They said they would wait a week to review currently listed tokens to see if they are safe to keep and then update on their decision. A week turned into a month, and the update we’ve been waiting for is here, with Cryptopia choosing to delist indefinitely WAVES and all Waves platform generated tokens.

Today, the Cryptopia team stated:

“WAVES and all WAVES tokens have been delisted from Cryptopia due to the number of unannounced hardforks/network protocol changes causing huge audit issues and financial losses to Cryptopia. All WAVES markets have been closed, users have until the 15/10/2017 to withdraw their tokens. We will be refunding the token listing fees to users that listed the tokens once the delist is complete as some tokens are performing swaps.”

Cryptopia’s growth causes friction to commitment of strong customer support

In another update from the exchange, the team noted they had slipped in the last few months on their support response and resolution times due to the growth of the past year. The company apologized for any inconvenience caused and thanked everyone for bearing with them in a transitory stage in the company’s growth.

“We expect to be back up to our regular response and resolution times (including 90% of tickets resolved within 24 hours) within the next week or two. In the meantime, please have patience and refrain from opening multiple tickets for the same issue, and do check our forums for assistance with trading and other things you’d like to know that really don’t need technical support to help. There is a wealth of information in there from both our staff and our expert users.”

2comments

Cryptopia was not notified of the updates. When they found out about the first fork they told Waves on twitter and Waves denied there was a fork and argued about it, before conceding later that it did fork. It wasn’t even marked as a mandatory update. It was pretty clear from that Waves didn’t bother notifying anyone.

Other exchanges are not delisting because they care less about losing customer funds and like to pretend there are no problems so as not to scare users and have to prove they still have all their customer funds. Cryptopia prefers to do the right thing and look after customer funds properly.