I see. Have you performed any of the normal steps to resolve this yet? One step is a hard reset where you hold both the lock button and home button at the same time until the device shuts down and then the Apple logo appears.

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I see. Have you performed any of the normal steps to resolve this yet? One step is a hard reset where you hold both the lock button and home button at the same time until the device shuts down and then the Apple logo appears.