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All pets are recommended to be bathed and cleaned at their grooming appointment. There are many steps to grooming and the proper finished result cannot be obtained unless the entire process has been finished by your Groomer.My pet’s coat is very matted – can you comb this out?

If your pet has minor matting, it is possible that it can be worked out. If your pet has excessive matting, unfortunately, no. Your pet will have to be shaved and started from scratch. Many people believe that this process does not hurt... well it does, more than you can imagine. It is inhumane to put that much stress and pain on your pet just for beauty’s sake. Also the tools used to de-matte are very sharp and we don’t want to hurt your pet.

What are the Anal Glands?

Anal glands are in your pet’s rectum. They are sacks that fill with bile and may need to be secreted. Small dogs need more help with this than large dogs. If you notice a fishy smell coming from your pet, they are more than likely in need of being expressed. As Groomers we only secrete the gland from the outside. This may not be enough for your pet and you should seek your vet’s attention. We do this as a courtesy not a requirement.

How much does it cost to groom my pet?

Grooming rates vary depending on the breed, condition of the coat, style of hair cut and the behavior of your pet. A personal consultation is required to receive a more direct quote on price.

Do you tranquilize or sedate pets before you bathe or groom them?

Absolutely not! We are equipped and trained to handle jittery, nervous dogs without the use of sedatives or tranquilizers. If you feel you should mediate your pet for calming reasons that is for you and your Vet to handle and decide. Any kind of mediation or sedative should be discussed with your veterinarian before administering to your pet.

Should I have my dog shaved during the summer months?

Not necessarily. A dog’s coat acts as insulation against the heat as well as the cold. The key is to keep it brushed and combed. It is actually the air that is trapped between the individual hairs that enhances the insulating effect. Matted hair simply traps heat against the skin. If the coat is too badly matted to slide a comb through easily, shaving is the only option.

How do I get rid of ticks and fleas?

There are many flea and tick shampoos and dips available both over the counter and through your vet. Be sure and read the labels carefully before applying them to your pet. Also there are many topical solutions that are applied to the dog’s skin. These are very effective. There are pro’s and con’s to all products. Consult your vet for any concerns you may have.My Dog smells bad even after a bath? What gives?

This could be caused by any number of things, but right off the bat, check his ears. If he has drop ears (like a hound dog), they can’t get good air circulation and become stinky really fast. If ears pass inspection, check his teeth and breath. If they have bad breath and then lick themselves, they can get stinky faster than you can clean them. Get yourself a toothbrush and some doggie tooth paste and brush his teeth just like you do your own.

I heard onions were bad for dogs; similar to chocolate. Is this true?

Yes, especially raw ones. Cooking makes them less toxic, but not completely risk free. Also do not feed your dog raisins, grapes or strawberries. They are also very harmful.

My dog just got groomed and now has an ear infection. What did you do?

As part of the grooming service we will pluck the hair out of your pet’s ears. Reason for this is that bacteria thrive in moist, warm places such as an ear canal. By plucking out the hair we may also uncover some ear infections or irritations. Your pet’s ears need to be cleaned in-between grooms as well. If it has been several months since your pet has had his ears cleaned we can not be responsible for any infections that may have been brewing. Consult your vet if your pet should have its ears plucked. Veterinary opinions differ on whether the hair inside should be plucked or not.

I trimmed my dog’s toenail too short and it began to bleed….HELP!

There are many styptic powders available and you should have one on hand BEFORE you start to trim nails. However, if you don’t have any, get a pinch of cornstarch between your thumb and forefinger and apply it to the nail. Pack it on the end of the nail and hold the pressure for a minute or two, until the bleeding stops. The dog won’t like having to be still that long, but be persistent.

Is there any kind of shampoo or conditioner that will prevent mats?

No, Sorry. BRUSH! BRUSH! BRUSH! COMB! COMB! COMB! There are a few products that can help you out while you are brushing and combing, but none that will magically de-mat your dog.