Two new 45-minute recorded webinars and a guide for volunteer managers to use during National Volunteer Week, April 15-21, 2018!

AVAILABLE ONLY VIA RECORDED WEBINARS Webinars available Monday, January 1, 2018

Volunteer managers are constantly looking for ways to honor and show appreciation to volunteers. Volunteers often want more information and the opportunity to learn new skills to better care for patients and families. This appreciation event package is designed to address these needs with two new 45-minute recorded webinars and a guide for volunteer managers.

Use the guide to create the perfect volunteer appreciation event

Share the two recorded webinars with volunteers at your convenience

Consider offering a one-time event, multiple small appreciation events, or spread activities throughout National Volunteer Week

These recordings can be emailed to volunteers to view at their convenience

Receive both recorded webinars and the planning guide for the price of a single webinar!

Guide for Volunteer Managers Includes:

Ideas for structuring events

Discussion guide to use following the webinars

Group exercises for before and after the webinars, with debriefing instructions

Resource list for further learning opportunities

Additional exercises and learning activities for expanding the event beyond the webinars

Communication: How to De-escalate Intense Emotions

Working with seriously ill people can evoke a variety of intense emotions. It’s not uncommon for even seasoned professionals to find themselves thinking “What do I do now?”

This webinar will address how volunteers can respond and behave in situations where people are venting, angry, or expressing deep sorrow. It will also provide ways volunteers can help de-escalate certain emotions by using mindfulness techniques to bring people back to the present moment.

HIGHLIGHTS

Four common situations when volunteers may be faced with intense emotions

Differentiate emotions such as intense anger versus intense sadness

The Dual Process Model for Coping with Grief as an approach to working with intense sadness

The LOWLINE model for dealing with intense emotions, such as anger

Three examples in which volunteers can use one or both approaches

Ethical Considerations for Volunteers

Hospice volunteers often face the dilemma of being asked to assist/advocate for the patient or family, yet serve the needs of the organization. What happens if: