Support

TRACK YOUR ORDER

Shipping methodsOnce your order has been packaged and dispatched, you will receive an email with full tracking details. (Please allow up to 24 hours for your tracking information to be activated.) Then you can track your orders through the service providers’ websites as below:

For the order that ships to Taiwan, please go for Pelican Express Service.

For the order that ships to China/Hong Kong/Macao, please go for SF Express Service.

For the international order and shipment, please go for FedEx Express Service.

For the order value under USD$10, please go for Chunghwa Post Service.

Delivery times
Orders placed before 8am (GMT) will be dispatched the same day. All orders placed after 8pm (GMT) will be dispatched the next working day. For the estimated delivery times, unfortunately, we cannot provide exact delivery commitments for international shipments due to customs clearance and other possible delays.

Import duties & tax
Please note that you are responsible for paying any local import duties and taxes. These fees differ depending on the value of your purchase and the delivery location so we recommend checking with your local customs office before ordering.

Pelican Express

FedEx Express

SF Express

Chunghwa Post

About bitplay

Better Life Explorers

It’s the pursuit of remarkable technology, and technical apparel for city wandering, that our designs focus on concepts of urbanism, simplicity, and adventuring. Bitplay offers products to pique curiosity, and open new possibilities; to see something special beyond the commonplace; <more…>