Survey and testimonials

We at WPI work hard to ensure we deliver the best customers service possible. We aren't perfect, so we count on your feedback to help us correct mistakes and make improvements. Our senior management team reviews our customers surveys regularly so that we deliver what we promise–the best customer service and high quality products . Please take a moment and let us know how we are doing.

Found your website via Google, setting up the account was super fast and easy. Found what i was looking for and buying it was a breeze. I ordered one to test it, loved it so much i ordered a second one.

Cary & Tanya Markham

Thank you, Cathy! I think your company representatives and customer care is terrific. When I called to make changes and update the quote and Matt Frasure was unavailable, Tammy Villadoniga stepped up and took care of what we needed to move this the quote along. Then, Larry Burns, took great care with processing the order itself and you have just finalized things with the email notification of charges and an invoice. The speed, efficiency and friendly factor is outstanding.

Tracey Purcell

University of Arizona

Jessica, THAT'S an excellent solution! If that works for your end, great! And, THANK YOU SO MUCH!! WOW! What excellent customer service!

Victoria SampleMissouri Western State University

I just want to share with you that I called the customer service phone number provided below and reached a Tony Palacios. He was very knowledgeable, courteous and provided total customer service; Tony represented your company in a positive manner. Thank you all for your assistance!

Tammie CameronArizona State University

Nico, Thank you! This was my first time ordering from your company and it was a breeze! No problems at all! I placed the order online through your website and from start to finish it only took maybe 3-4 minutes to complete my order. That’s including getting set up and everything! Awesome! Thanks for having a customer friendly website, it really makes a difference!

Amanda Powell

Northeastern Regional Crime Lab

Elaine, Thanks! By the way, I’m not just interested in your instruments… I think they’re the best!

Dr. Kim LewersGenetic Improvement of Fruits and Vegetables Lab

THANKS again, Herb! Outstanding customer service is one of the top 2 reasons I continue raving about WPI to my NAOSMM colleagues and everyone else. The other reason is outstanding products! THANK YOU for continuing to serve us well; it is truly appreciated!

Victoria SampleMissouri Western State University

Larry, I am impressed. You are probably the fastest company I have been working with.

Lionel C Clement

I will be happy to write on your behalf, Carmen. You should be recognized and praised for your exceptional service, resourceful thinking and cost-saving solutions.