In 2006, AT&T launched U-verse. Supported by the technology known as IPTV (Internet Protocol Television), U-verse is one of the most ambitious multi-platform entertainment experiences in existence, providing content and interactivity across multiple screens.

Programming/Content - Develop the format and programming for U-verse’s exclusive member channels. Utilize the network to communicate information about a variety of AT&T products and services.

Brand Building - Grow the U-verse brand as a premier entertainment destination and drive customer engagement across the U-verse multiple screen experience.

SOLUTION

After successfully creating and launching the U-verse brand identity and customer experience, DK has worked with our AT&T partners to evolve the work into not only a traditional television network experience, but one with cutting-edge technology convergence. Every month, each U-verse channel (Buzz, Sports, Movies, and Front Row) contains hours of original, award-winning programming. DK draws upon its deep production experience to concept and produce all of this unique programming, managed through a strategic content schedule. DK also creates individual marketing campaigns to help U-verse Members understand all of the programming and technological perks available to them with their service.

RESULTS

Today, more than 9 million subscribers experience AT&T and U-verse, making it the fastest growing TV provider in the country from 2009 through the 1st quarter of 2013.

Digital Kitchen continues to play a critical, ongoing role in guiding AT&T’s burgeoning entertainment business and overall customer experience. In fact, an estimated 60 percent of current U-verse customers view and interact with DK created content on the U-verse platform. AT&T U-verse TV also ranked “Highest in Residential Television Service Satisfaction in the North Central, South and West Regions,” according to the J.D. Power and Associates 2010 Residential Television Service Provider Satisfaction Study.

AT&T retail stores are no longer just about selling phones but also television service across multiple screens. Stores have designated space that showcases the U-verse service across television, tablet, and smartphone. View

The 45th Annual Eclipse Awards

Finalist Certificate

2012 Silver ADDY

“Over the past eight years DK has been a key player of the Member Marketing team and the U-verse ecosystem. Together we have built, produced, operated and optimized the customer experience on the platform, from its launch to its status as a true entertainment experience with more than eleven million subscribers.”