Month: May 2015

If a client feels listened to, is that client likely to use the lawyer or law firm again? Maybe, but not if the lawyer listened deeply and sincerely while charging three times what the client expected for the work. Metrics for lawyers and firms get complicated very fast. Kenneth Grady’s latest Seylines post points toward the lack of … Continue reading Listening and metrics of quality

Securities law and divorce law. Lawyers in these practice areas may not be from different planets, but they live in different “hemispheres,” according to sociological work being explored by Deborah Merritt at the Law School Café. Her first post is here and second post here. Merritt is revisiting the study Chicago Lawyers by sociologists John … Continue reading Two hemispheres of law practice

The Dean of Hastings College of Law, Frank Wu, recently wrote a widely shared article in Huffington Post, “Why Law Firms Fail.” He states a counterintuitive hypothesis: Law firms fail for many reasons. Among them is not one that might be expected. Very few, if any, of the law firms that have "failed" has foundered … Continue reading Listening for healthy signs