2 Suggested Answers

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.goodluck!

Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.

Related Questions:

Whenever I hear of a "not responding" problem in the same sentence as "Wi-Fi" I question the wireless connection. I'm sure you've done the tests, but just to go over them; Is the printer working - can you get a test print out of it locally (setup)? Is the computer actually "talking" to the printer (Check network settings and local connections)? And, can you connect directly to the printer using a USB lead - and get a print? I would be tempted to tell the computer to find a new printer, in order to double check.

1. Have we made sure the printer cable is connected to the computer? The cable is sold separately from the printer, generally speaking it is a USB cable. (In most cases this cable needs to be plugged in to the computer and the printer needs to be powered on when running the printer installation software)

2. Of the printer is a Wi-Fi printer you will first need to make sure that you join the printer to the same Wi-Fi network that your computer is joined to.

3. Sometimes even if you have a Wi-Fi printer the manufacturer will require you to connect the printer to the computer just the first time, it gathers information about this Wi-Fi network from the computer and then passes the information to the printer.

4. I have also noticed that in some cases steps all or some of steps 1-3 need to be completed for internet printing to work.

You need to plug in the original USB cord that came with the printer. Once that is done, try again, the computer should re-dectect the printer. If it doesn't, then a security setting on your wireless has recently changed. If so, then you need to re-run the setup that came with your printer.

If your printer has the network cable plugged into it then your halfway there. Make sure that as well as having a hard line network cable plugged into your router, you need to connect the printer to the wifi signal as well. On your printer, push your settings button, scroll to your wireless lan setup, and connect to your router and if password protected, enter in the password and you should then be connected to you router, now try printing using your laptop or device through your wireless connection, and it should print. Please post back if you need further instructions or help!

A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Simply disconnect the printer from your computer (if usb-connected), reboot your computer and unplug/replug your printer into the power source to reset it. When the printer turns on, reconnect the printer into the computer. Try to print again.
You may also refer to this article (for Wi-Fi connection issues): How to identify a Wireless Communication Problem and Resolution Tips

To set up a wireless printer in your system, your computer needs Wi-Fi hardware and the Wi-Fi connectivity enabled. If you face any issues with the Wi-Fi hardware or your Wi-Fi driver, you will have issues in setting up your Wireless printer. You need to make sure of the compatibility of your driver with your Operating System. An incompatible or a corrupted driver will also create issues in running the set-up.