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Before I watched it, I was waiting for it to be one of those things where the boss catches people doing messed up stuff on the job. Kind of like a comedy and that would have a fun potential.

There have been some episodes where people are caught doing wrong things (like the Hooters episode ).

Overall, the bosses go undercover to see how their staff aren't getting what they deserve for doing some pretty grim stuff, and the boss gets a chance to relate and do the right thing to make life better.