Please Note: These only apply if you're purchasing through the website

Your Credit Card registered address must be used as your billing address. If you do not use this address when placing an order the payment results will come back not matched and subsequently your order will be cancelled. Enter the details when ordering the goods.

Delivery Policy:

UK Mainland Delivery

Processed orders will be dispatched within 2 working days. The most appropriate carrier will be selected to ensure your satisfaction but Fleet Factors Limited cannot guarantee a specified timescale unless specifically arranged.

Orders received after 2:30pm on Friday will not be processed until the following Monday. All deliveries require a signature to secure their delivery and if there is no one at the address supplied at the time of delivery, another delivery will be attempted on the next working day. If there is no-one at the address after the second delivery attempt then your item(s) will be sent to the nearest Post Office where it is YOUR responsibility to collect. If you do not collect your items within 5 working days then your item(s) will then be sent back to Fleet Factors Limited at which time you will have to pay for re-delivery.

We endeavour to process orders as soon as possible and the majority of our orders within UK mainland are delivered within 3 working days. If for any reason your delivery will be later than the delivery date stated we will notify you immediately to arrange a later delivery date and the option to cancel the order. As we use a third party for deliveries we cannot be held responsible for late deliveries due to postal strikes, transport strikes and incidents, flood, drought, civil commotion, legislation.

The United Kingdom includes the UK Mainland, NOT the Highlands & Islands nor The Channel Islands and The Isle of Man and Northern Ireland.

International Delivery

As standard we do not export goods outside the UK Mainland, however if this is a service you would like then feel free to contact us and we will discuss the possibility of delivering Internationally for you.

Contact us by phone at: +44 (0)1642 770664 between the hours of 8.30am-5.30pm, Mon-Friday (excluding UK Bank Holidays) or send us an e-mail to: sales@fleetfactors.co.uk

Returns Policy:

UK Mainland orders

If you've ordered a product from us within the United Kingdom, you must let us know that you would like a refund within 14 days of receiving the goods. After telling us you want a refund, you must return the goods to us within another 14 days. Providing the goods and packaging are in a re-saleable condition, haven't been fitted/ tampered with, and the product was not a special purchase for sale item, we will refund your order within 14 days of receiving the goods back.

All returns are sent at the cost of the customer.

When an item is returned we will ask you for proof of purchase which can be found either in the invoice sent with your order, or in your order confirmation e-mail.

Warranty

All products carry the manufacturer's full warranty and can be returned to Fleet Factors. Upon receipt a replacement will be dispatched where possible by return but will need to be paid for in full before dispatch and until the report is received back from the manufacturer. The manufacturers’ report will be forwarded to the customer together with a refund if appropriate.