Visitation FAQs

Our Visitation Service consists of (1) free shoe fitting appointments at private homes and in residential villages in set geographic areas on set dates, (2) paid shoe fitting appointments that are specially arranged as needed, with a fee based on distance travelled, and (3) pop-up shops at residential villages that allow residents to come and go as they please to try on and buy shoes.

Do visits attract fees?

Shoe fitting appointments are free of charge when part of our itinerary of appointments on set dates in set geographic areas. Specially arranged shoe fitting appointments outside the scope of our itinerary attract a fee based on distance. For itinerary-based appoints, a small administration fee applies in certain circumstances, as follows. Changes and cancellations to available times you have provided are free if made before bookings close. A fee of $5.50 applies either at checkout during the visit or by invoice if, after bookings close for the visit day concerned, you make a change to your available times, cancel a confirmed appointment, do not attend your appointment, or provide an unsuitable location or problematic location information that is not resolved prior to a booking confirmation. If it is an invoiced fee, it will need to be paid before any future appointments are confirmed.

​What areas do you visit?

​Various areas of the Sunshine Coast as well as further afield, such as Gympie, North Lakes, and Brisbane, and potentially even further such as Maryborough, Toowoomba or Kingaroy.

​Can you visit my area?

​See our itinerary for currently planned visits. We are open to requests for new areas and will proceed if we can arrange a suitable date and receive adequate interest to make it viable as an itinerary arrangement with free shoe fitting appointments. Appointments can also always be specially arranged, involving a fee based on distance.

​Can you access my home?

​Our Visitation Service can be used for shoe fittings at ground-floor or lift-accessible residences with parking available within 30m. Appointments based on our itinerary occur only at homes within the suburbs designated for the relevant visit date. It is also appreciated if you can confirm that reliable 3G mobile access is available at your premises for the operation of our payment card facilities - otherwise a sale may not be possible except by cash.

​How do I make an appointment?

For appointments based on our Visitation Itinerary, contact us before the booking deadline relevant to your area to let us know of one or more times you have available. The best way is to use our online form. Alternatively, you can phone us on 0432 307 672. We then co-ordinate customers' available times to fit as many people as possible into the schedule. We can't guarantee that we will be able to book in everyone who gives us an available time. Appointments can also always be specially arranged, involving a fee based on distance. You can also express interest in this through our online form or on 0432 307 672.

​How early do I need to book?

​Bookings usually close three days before a date on our Visitation Itinerary, but sometimes closer. Appointments are confirmed as soon as possible after that. If you miss the deadline, you can always phone on the day to check for spare times and see if we can get back to you between appointments. Visits are subject to minimum bookings. There are no set booking deadlines for specially arranged paid visits.

​What shoes can you bring to my appointment?

​You can express interest in up to six styles from our website, and can also describe shoe features that interest you and have us recommend styles for you. We can't guarantee we will have your preferred styles available on the day, but may bring along others for you to consider.

​What payment methods do you accept on visits?

​The same methods we accept in the shop - cash and all major credit cards other than American Express and Diners Club. We do not accept payment by cheque. Credit and debit card payments may depend on the reliability of 3G mobile data at your premises. If 3G data fails, you may pay by cash or through our website provided adequate time remains to do so. You will not be able to receive shoes unless payment is completed during the appointment. If unable to pay at the time, feel free to buy online and have us mail you the shoes.

​How do I change or cancel my appointment booking?

For appointments based on our Visitation Itinerery: if, before bookings close, you change your available times or cancel, no fee applies. To cancel or change your available times, please phone 0432 307 672. If, after bookings close, you change or cancel an available time or cancel a confirmed booking, a fee of $5.50 applies either at checkout during the visit (if relevant) or by invoice. The fee will need to be paid before any future appointments are confirmed.

​Can I use a home visit to have a Special Order delivered to me?

​No. Special Orders need to be received in accordance with our Special Orders policy, which requires either in-store pickup or a freight cost for forwarding to you by mail.

​Can I use a home visit to return previously purchased shoes?

​No. Returns should follow the process described in our returns policy.

​Can I use a home visit for a Department of Veterans' Affairs Medical Grade Footwear fitting?

​No. We recommend an in-store fitting, and only conduct a DVA MGF home visit at the request of a podiatrist or other relevant health practitioner.