Upstate Home Medic provides home repair and renovation services to Upstate New York. The company, committed to doing each job right the first time, grew from one man to seven techs in its first ten years.

Challenges

Owner Al Pettit was spending too many hours on administrative tasks, time that he wanted to spend with his family. Field staff needed to be more focused while on the job. Areas for improvement included the following:

Complex construction invoicing required hours each day.

Techs needed field access to customer records.

Absentee property owners needed progress reports.

Employees needed the motivation to finish jobs on schedule.

Paper records were inefficient and disorganized.

Al realized his employees were going to be looking at their phones while on the job – he decided to capitalize on that by using the phones to keep them connected to the office.

He considered developing an invoicing tool specifically for renovation contractors but decided first to research available apps. He found RazorSync, which would, at a low cost, automate invoicing and provide a variety of other benefits.

RazorSync Delivers

After becoming comfortable with the invoicing feature, Al reorganized his entire operation to take advantage of the app’s other features. He took the time to write a 20-page in-house manual to be sure his workers would all be on board. Below are his comments on the results:

Job-site invoicing saves hours
“I take a call, get customer information, set an appointment, do the job and, as I walk out the door, produce an invoice – such a timesaver!”

Info improves performance
“Field techs do a better job now that everything is documented. They see tomorrow’s schedule and push harder to finish today’s jobs.”

Photos improve customer updates“Every day, my tech takes a picture before and after the work is done. Customers know exactly what progress we have made.”

Digital records are awesome!
“No more Post-It Notes, pads of paper or lost work requests! The amount of information at your fingertips is awesome!”

Business Impact

RazorSync ROI: $10,000 a year

More jobs with the same payroll

Administrative efficiency

Improved accountability

Photo verification of work

No lost paper notes

Instant information sharing

Customer Service – Priceless!

Al says of RazorSync’s customer service, “It’s a great team and they always care and pick up the phone. That is priceless in today’s over-promise and under delivering culture. When I point our something that could be better, they thank me! And chances are it will be improved in the next release. I really feel like I am working with them!”

Contact Upstate Home Medic at

107 West Mountain Road
Queensbury, NY 12804
info@upstatehomemedic.com

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RazorSync software is a powerful yet easy-to-use desktop and mobile app that streamlines the business operations of a company in the field service industry. Download for free from the AppStore or PlayStore.