We're sorry for the inconvenience caused by your delayed or cancelled flight. We understand how stressful this can be and we will always do our best to prevent this.
If we have to make any changes, we'll carefully consider all possible options to minimise the impact to your journey and will only cancel a flight if we absolutely have to.

What we'll do to help

We'll notify you about any changes to your flight and keep you updated. Please provide us with your contact details so we're able to do this. If you're an Executive Club Member or a registered customer, you can store them for future journeys. We will not use this information for anything else or pass it on to third parties.

We'll automatically rebook you to the next available British Airways flight.

Depending on the flight distance and the length of the delay*, we will provide refreshments and meals (usually through vouchers) and refund relevant expenses.

Depending on the length of the delay, we will pay relevant compensation for your delayed or cancelled flight.

*As determined by EU regulations:

delays of two hours or more for flights of up to 1,500 km

delays of three hours or more for flights within the EU of more than 1,500 km, and all other flights between 1,500km and 3,500km

delays of four hours or more for all other flights

What you need to do

Provide us with your contact details so we can inform you about changes to your booking. If you're an Executive Club Member or a registered customer, you can store them for future journeys. We will not use this information for anything else or pass it on to third parties.

Check if you received any notifications from us - in most cases, we'll automatically rebook you to the next available flight. See your options for more information.

Check the status of your flight. Only go to the airport if your flight is departing to avoid long waiting times and queues.

Check in online or with the British Airways app rather than at the airport to save time and avoid stress if there are queues. You must have passed through airport security at least 45 minutes prior to the scheduled departure time of your flight.

Disability and mobility assistance

Reserved seats

• If your flight is cancelled, we will do our best to maintain the seats you had previously selected.

• If you paid to reserve a particular seat, we will do our best to find a suitable alternative for you. Where this is not possible, you can apply for a refund.

Ordered meals

If your flight is cancelled, we will endeavour to carry forward any ordered meals (including special meals) to your new flight. If your new flight departs within 24 hours of the cancellation, this may not be possible.

If your flight is delayed or cancelled and you incurred additional expenses because of this, you may be able to claim a refund.

What you can claim for

Hotel accommodation (where necessary)

Transport between the hotel and the airport (where necessary)

Meals and refreshments

Two telephone calls or internet-related costs to contact people outside the airport

Please note that we will only refund reasonable expenses for the above.

What you cannot claim for

If you choose to travel from a different departure point or to a different destination than your original booking, we won't cover any expenses for travel between these or any other consequential expenses, e.g. car hire, parking costs, etc.

We won't refund any unreasonable expenses.

How to claim for expenses

The quickest way to claim your expenses is to do this online. You will need:

the names of all passengers that you are claiming for

details of all the delayed/cancelled flights in your journey (including date, from/to, flight number and airline operating the flight)