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I purchased 6 of these Mortise Lock Screen Latches and have nothing but great things to say about the item. Items have a quality look and feel good in your hand. At no fault of the latch, I had a problem with one of the sets that broke due to my main door handle pounding against the screen door's smaller latch. When it broke, approximately a year after the purchase, I contacted the company and without question, they sent me a complete replacement set. Not just the specific piece but the entire package. It arrived within a week of our telephone conversation. I feel great knowing I've purchased from a company with excellent customer service and will continue to use this brand in the future.

How would you rank the overall product quality?

Excellent

How would you rank the instructions?

Excellent

How would you rank the overall product value?

Excellent

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No installation instructions

By Blaine from New Richmond, WI on Dec 17, 2012

Professional

I am a contractor. My customer bought a deltana sdl 688 screen door latch. No installation instructions provided. Called Deltana, they said they do not provide them. Can not get them off line, neither. This is complete nonsense, that I have to figure out placement of all holes and what parts go where. I am having the customer return this item and I will make sure that I do not ever buy a product from Deltana.

How would you rank the overall product quality?

Average

How would you rank the instructions?

Not Good

How would you rank the overall product value?

Average

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