A prescriptive roadmapIdentifies areas of concern/opportunity, possible optimizations, and recommendations that align system metrics with business goals and strategy.

Quarterly reviewsEvery three months, TrustedAdvisor delivers updated data on the KPI’s identified in the baseline report. This data provides the health and usage information needed to identify trends, issues and opportunities. TrustedAdvisor scores the data based on established best practices, benchmark data and the goals set in the prescriptive roadmap.

Security and license conciergeThe TrustedAdvisor concierge services enable better license and security advisory management. Security advisories that impact a TrustedAdvisor managed environment are flagged with explanations of how the alert might impact the environment and possible next steps are suggested. TrustedAdvisor reduces the complexity of license management by allowing for the alignment of all Atlassian related renewals, upgrades and add-ons in a single annual invoice that reflects business needs, optimizes resources and is configured to deliver the lowest price.

3. Why select a TrustedAdvisor subscription?

TrustedAdvisor delivers two core benefits:

Reduces the cost, complexity and risk using Jira and Confluence in support of strategic business functions by delivering timely information and insight

Provides timely intelligence needed to make critical business decisions

4. How do I benefit from a TrustedAdvisor subscription?

TrustedAdvisor addresses operational and utilization issues in the following ways:

Identifies potential issues and their solutions before they negatively impact operations

Defines a prescriptive roadmap that aligns with business goals and initiatives (Based on business goals and expectations: Manage/schedule renewals, upgrades, integrations and architectural changes; setting performance and availability targets)

Allows for the the tuning of performance and throughput by identifying trends, scores and correlations

5. Why would I select a TrustedAdvisor subscription over a traditional application health check?

Because Atlassian systems are very dynamic, some operational and application metrics are best measured over time. Important conditions, trends and correlations are only apparent when the data has perspective. A TrustedAdvisor subscription goes beyond a health check by regularly capturing data and analyzing key performance metrics.

To use an automobile metaphor, how valuable would it be if you only checked your speedometer once? TrustedAdvisor allows you to regularly check your speed, understand if you’re speeding up or slowing down. Through scoring and benchmarking TrustedAdvisor helps you understand how fast you should be going in a given area. TrustedAdvisor subscriptions support the interactive management of Atlassian products.

6. Our teams are very busy. Will TrustedAdvisor interrupt our work flow and negatively impact productivity?

Using a non-intrusive protocol of examination and data analysis, TrustedAdvisor tracks system health and utilization to deliver an annual baseline report and a prescriptive roadmap of optimizations, recommendations and selection of metrics that should be monitored.

In most cases, our analysis can be done remotely with no impact on your organization. After some initial assistance, we can transparently gather information and review system artifacts. For the most part, data is gathered using automated tools. Minimal human input is required to gather information about business goals and requirements.

7. What type of data does TrustedAdvisor gather? What key metrics and key performance indicators are monitored by TrustedAdvisor?

TrustedAdvisor identifies, tracks, captures or calculates nearly 80 different system, application or utilization data points and metrics. The following are examples of the raw data that is captured and used as inputs for more complex analysis. The data includes:

System Data

JVM Metrics

Throughput

CPU Usage

Memory

Garbage collection

Heap

Threads

Database Calls

Most expensive operations

Response time

Throughput

Application External Calls

Calls average

Most expensive

Application Transaction

Response time

Most expensive

Traces

Errors

Application System

Java Memory Heap Free, Total, Used

Java Memory Perm Gen Free, Total, Used

Application Data

Application Details

App Build

App Name

App URL

App Version

Database Driver Name

Database Driver Version

Database Type

Jira Plugin Version

License Data (Miscellaneous)

License Type

License Version

Application Utilization

Groups Status/Count

Issue Status/Count

Project Status/Count

Workflows Status/Count

Attachments Count

Custom Fields Count

User Count

8. What does ServiceRocket do with the data that TrustedAdvisor gathers?

The data gathered by TrustedAdvisor is used to:

Develop system and usage analytics for your targeted systems and application instances

Provide you with License and Security Concierge services

Provide support context for when you engage ServiceRocket to provide Atlassian application support/administration

Develop system and application benchmarks after it is aggregated and anonymized with ServiceRocket customer data

The data that TrustedAdvisor gathers is never supplied to third parties for the purpose of sales or marketing.

Contact Us to Discuss WhetherTrustedAdvisor Is a Fit For You

You can confidently integrate Atlassian into the heart of your business.Contact us to generate continuous performance improvement, effortlessly.