Get answers to some frequently asked questions.

We strive to keep you informed and welcome any questions or comments you might have. Feel free to send any questions to us using the form on the right. Below we have provided answers to some frequently asked questions.

How can my company benefit from SMaRT IT services?

Let us count the ways! We are a one-stop IT Services shop that can help you with just about any technology need. We provide help desk services, network services, on-site repair services, replace parts under warranty, and we can even find those obsolete, hard-to-find parts. Basically, if you have a technology need, give us a call and we’ll be happy to see what we can do to solve your problem.

How can you help me make sure our network stays up and running?

Network downtime can really impact a small-to-medium sized business. If your network goes down, your employees cannot access company files or communicate via email. SMaRT takes a pro-active approach to ensure that your network is set up in the most reliable, but efficient manner. If you have an existing network, then we recommend an assessment to review configurations and make recommendations to improve its performance. Once your network is running at optimal performance, we have service offerings that can monitor your network on a daily basis and identify potential problems that can harm your network or cause it to crash.

Can you help me by taking calls from my customers?

SMaRT Help Desk Services can improve the productivity and satisfaction level of your IT user community – whether they are internal employees or external customers. With SMaRT, highly qualified help desk analysts provide them with exceptional customer support including first contact resolution and troubleshooting. When you outsource your help desk to SMaRT, we will ensure your clients have a rewarding customer service experience while your staff focuses on revenue generating tasks.

How can you help me gain control of my technology inventory?

IT equipment is a huge investment and should be properly tracked, managed and maintained. SMaRT offers a complete spectrum of asset management services to help you manage the life cycle of your information technology investment. Call us to learn more about our asset inventory management solutions powered by SMaRT highly trained technicians with more of the newest technology and software to keep your business network running smoothly and effectively.

Do you sell computer hardware or software?

SMaRT sells computer hardware from the industry's major brands such as HP, Dell and Lenovo. We can provide many types of IT equipment, including laptops, tablets, desktops, severs, firewalls, switches, routers, patch panels and racks, backup systems and storage systems. We also sell most over-the-counter software products, operating systems and office productivity programs. Of course, we offer installation services to ensure your purchased devices and/or software are configured and working properly.

Can you repair my computer equipment if it is still under warranty?

Absolutely! SMaRT is an Authorized Service Provider for warranty repairs on Apple, IBM, Lenovo and Konica-Minolta equipment. Our highly trained and certified technicians provide reliable and convenient IT repair services at affordable prices. Also we provide non-warranty repairs for most all major brands of computers and printers. Additionally, we can help you find repair parts – even if they are obsolete.

Can I bring my computer equipment in for repair?

Absolutely! We gladly accept walk-in customers for computer equipment repair. We are conveniently located in the West Loop area of downtown Chicago. If you are bringing in a notebook, laptop, or tablet, please remember to bring your A/C adapter to complete repairs. If your problem or request involves an external piece of equipment, such as an external hard drive, please also bring the data and power cables for those devices.

I really need to make my old computer equipment last. Can you help me find obsolete computer parts?

Yes we can. SMaRT specializes in locating those "hard to find" and obsolete computer parts for a wide variety of new and old equipment. Let us save you the time and effort of searching for these items.