TripAdvisor Traveler Rating:

3.05Cleanliness

4.05Location

3.05Rooms

3.05Service

2.05SleepQuality

1.05Value

2.05

“Not Returning”

May 01, 2013Jennifer P, Ponoka

First of all, The Internet quality was terrible. Trying three devices, the Internet would connect but it was so slow, not even Facebook would load. The remote wouldn't work on the tv.. Only the cable box. The tv was loud.. Couldn't turn it down and had to unplug it from the back to turn it off. Also, it's my bad that I didn't read the room features better before hand. We stayed at a hotel last year in the same area. It had a jet tub that could seat three.. Was way fancier and the room was even less expensive than your jacuzzi suite. In the morning we went for breakfast, which was terrible, over salted eggs and the bacon tasted old and microwaved. Upon returning to our room, I guess as we left for breakfast, the inside door latch shut on us. So we couldn't get in. Went to notify the staff, one man tried letting us in using a card key. No go so he told us to sit in the lobby as other people tried. Finally they gave up and called a maintenance man who cut the lock, replaced it.. Then let us in. We went for breakfast at nine and was back in our room 20 minutes before check out. I know these kind of things happen but the staff was very unknowledgable in how to deal with it. Especially since they said it happens all the time. Bottom line, I will never stay at one of your hotels and I will be sure to unrecommend it to anyone needed to stay at a hotel.