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The Emergency Room staff was extremely. It was as if it was a nuisance for me to ask about someone in intensive care. Maybe the staff should be required to undergo more customer service training before... more dealing with people who could be in very emotional situations. I wouldn’t recommend this ER to anyone.

Let me just say that this hospital is the worst I've ever had the misfortune of being in, and that includes several military, VA, and civilian facilities. I had an infection that would not respond to medications,... more but because of my history and because I have VA, they refused to do anything unless I signed a waiver releasing them from all liability, BUT doctor was not willing to tell me this... only stall me. I had to hear it from a PA who was sympathetic to my problem because the doctor kept wanting to just send me home. I eventually had to set an appointment with the VA, which eventually helped the problem, but in the meantime, my condition worsened due to their refusal to take steps to address the problem without a waiver. As a result of their refusal to treat, my condition worsened in the interim and has yet to fully recover six months later. Attitudes are terrible among many staff-workers, especially among nurses, and especially if you have any weight-related or diabetes-related problems. Doctors are lacking. About one in five visits has positive outcome and interactions with staff. If you can go anywhere else in the world, you should.

Watch out for billing, too. They have no problems going straight to collections, although the VA has paid them, double billing you for something already paid, and ruining your credit in the bargain. Once again, this last visit, VA paid on my bill, hospital sent me paperwork confirming this, yet their collections are still harassing me to pay the remaining balance, even though accepting payment from the VA means accepting payment in full. Watch out for this tactic. Hospital billing departments are notorious for "creative" financing, but don't be deceived. This one is particularly bad.

UPDATE: 8 Months After I Posted the Above...

So how are my foot concerns today? Untreated infection in toes led to cellulitis in toes, which led to cellulitis throughout both feet. I've yet to recover. Thank you Houston Medical Center for not doing all you could or should have done.

If I could give a half star I would. This hospital is a joke and I feel people end up leaving worse then when they came. My sister inlaw has cerebral palsy and is bed bound, can't speak and is fed through... more a central line. The hospital is pretty much her second home. She is constantly in and out of the hospital ever 6 months. Unfortunately, this hospital is her only option.

My sister inlaw was not supposed to live past the age of 5, she is 28 now. She is alive today because of the endless care my mother inlaw gives her. But for some reason, the staff at HCMC seems to think that my mother inlaw doesn't know a damn thing about taking care of her daughter. They do not even put into regard anything that she tells them about her. Down to the point the DOCTOR on call prescribed her an antibiotic that my mother inlaw CLEARLY STATED that she was ALLERGIC to!!

My mother inlaw is not able to be with her 24/7 at the hospital with her, therefore leaving her daughter in there care. She has returned to the hospital to find her daughter not changed after the HOURS she was away. She came to find dried feces stuck to her. Catheters were not changed out after the almost 2 weeks she's been in the ICU.

Tonight she is staying the night with her daughter in the ICU. One of the staff members asked her "oh, are you staying up here with her tonight?" My mother inlaw told them yes. Their response was "oh, they hate it when you're here."

That was the response given to my mother inlaw while her daughter is fighting for her life in the ICU, by A STAFF MEMBER!!!!

There is a list of other things and situations of neglect with my sister inlaw. If you can avoid this hospital, I definitely would!

How was the explanation about medicines before use?

Stagg "Sometimes" or "Never" explained about medicine before giving to me

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How was the cleanliness of your room & bathroom?

My room and bathroom were "Always" clean

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My room and bathroom were "Usually" clean

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My room and bathroom were "Sometimes" or "Never" clean

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How was the area around your room?

The area around my room was "Always" quiet at night

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The area around my room was "Usually" quiet at night

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The area around my room was "Sometimes" or "Never" quiet at night

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Were you given information about what to do during your recovery time at home

Yes

N/A

No

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How would you rate this hospital on a scale from 0 (lowest) to 10 (highest)?

9 or 10

N/A

7 or 8

N/A

6 or less

N/A

Would you recommend this hospital?

Yes I would definitelly recommend this hospital

N/A

Yes I would probably recommend this hospital

N/A

No I would not recommend this hospital

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Timely & Effective Care

Heart Attack or Chest Pain

Statin at Discharge

Rate - 95%(3% below the national rate)

Aspirin prescribed at discharge

Rate - 98%(1% below the national rate)

Primary PCI Received Within 90 Minutes of Hospital Arrival

Rate - 91%(5% below the national rate)

Preventive Care

Immunization for pneumonia

Rate - 95%(3% above the national rate)

Immunization for influenza

Rate - 89%(1% below the national rate)

Surgical Care Improvement Project

Prophylactic Antibiotic Selection for Surgical Patients

Rate - 96%(2% below the national rate)

Pregnancy and Delivery Care

Percent of newborns whose deliveries were scheduled early (1-3 weeks early), when a scheduled delivery was not medically necessary

Rate - 4%(2% below the national rate)

Readmissions Complications & Death

Acute Myocardial Infarction (AMI) 30-Day Mortality Rate

Rate - 15.4%(0.2% above the national rate)

Pneumonia (PN) 30-Day Mortality Rate

Rate - 10.0%(1.9% below the national rate)

Acute Myocardial Infarction (AMI) 30-Day Readmission Rate

Rate - 20.8%(2.5% above the national rate)

Heart failure (HF) 30-Day Readmission Rate

Rate - 25.4%(2.4% above the national rate)

Rate of readmission after hip/knee surgery

Rate - 7.0%(1.6% above the national rate)

Rate of readmission after discharge from hospital (hospital-wide)

Rate - 16.3%(0.3% above the national rate)

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