Owner's Manuals

Warranty

FAQs

Where can I order parts for my product?

You can order parts and accessories for your machine from our Parts & Accessories Department at 1-800-833-9626.

Where can I find the firmware for my device?

Click here and enter your model number into the Get Support Now search box. Once your model appears, click on the "Support" link under the picture of your model. This will bring you to the Support Page for your model. If there are any firmware updates available for your model, they will be located under the Drivers &amp; Downloads tab. If there is no Drivers & Downloads tab, your device's firmware is up to date.

What size SD Card can I use in my Camera?

Cameras with a manufacturing date of 2006 or before can use Standard Sd Cards ( 2GB Max ) only. Models manufactured from 2007 thru 2009 can use Standard SD Cards and SDHC Cards ( Max 32GB ) Cameras Manufactured 2010 and later can use all SD Cards up to and including SDXC cards (64GBMax ).There is no firmware update that willincrease the maximum size of the SD Card for allowable usage.

What should I do if my camera won't turn on?

First, ensure that the batter is fully charged, keeping in mind that the charge indicator light turns off after charging is complete (approximately 90 minutes). A depleted battery will usually cause the camera to power on, and then quickly off. If your battery is more than a year old, it may need to be replaced. A new battery can be purchased from the Panasonic National Parts Center by calling 800-833-9626 or visiting www.Panasonic.com/parts

What is O.I.S?

O.I.S (Optical Image Stabilizer) helps to reduce the effects of shake during the recording while walking, or holding the unit and recording the subject while using zoom.

What is AVCHD?

AVCHD stands for Advanced Video Coding High Definition. AVCHD is the format for recording and playback of High Definition Videos.

There are vertical/horizontal lines in my LCD screen. What do I do?

We suggest you remove the battery and after a short wait, replace it. If this does correct the issue the camera will need to be sent in for service. Please click here for assistance.Click Here.

The LCD screen on my camera is blank. What do I do?

We suggest you remove the battery and after a short wait, replace it. If this does correct the issue the camera will need to be sent in for service. Please click here for assistance.Click Here.

My lens cover won't open or close. What do I do?

We suggest you remove the battery and after a short wait, replace it. If this does correct the issue the camera will need to be sent in for service. Please click here for assistance.Click Here.

My camera won't power on. What can I do?

If you have a second battery, try it to see if you can power on the camera. If you don't have an extra battery and you're sure the battery you have is fully charged then the camera may need to be serviced. Click Here.

I saw a notice on Panasonic's web site that a firmware update was available for my camera. What is a "firmware update" and is it important that I install it?

Panasonic may occasionally add a new feature to the camera, or if we discover a minor problem after the camera started selling Panasonic may issue new firmware to make the necessary changes. Any new firmware release includes a description of the changes it makes. If you are having the problem it corrects, or if you want to add the new feature, follow the instructions and install the update. You should always begin the firmware update usong a fully charged battery.

I have used the wrong charger cable, now my camcorder doesn’t turn on. How can I fix this?

You will be required to send it to our Service Center to have the camcorder repaired. Click the below link and submit a new repair request. http://www2.panasonic.com/webapp/wcs/stores/servlet/RequestCenter?storeId=15001&amp;catalogId=11017

How do I fix my LCD screen when it is freely swinging in and out while in use?

You will be required to send it to our Service Center to have the camcorder repaired. Click the below link and submit a new repair request. Click Here

How do I combine two scenes, because when I pause the video when recording it creates a different scene?

You are able to combine both of the scenes into one by using the HD Writer software that is provided with the camcorder. To use the software however, you will require an Operating System no earlier than Windows XP

How can videos and pictures be transferred to my PC without using the supplied software?

Connect the camcorder to the PC via USB cable. After camcorder and PC are connected, drag and drop the files to the specified folder.Note: The files that are drag and drop cannot be edited, burn or playback using the supplied software.It is recommended to use the supplied software to transfer the pictures and videos to the PC.

How can the error message "Check card" be resolved when inserting SD card.

Confirm the SD card is not in "LOCK" position.Check if the SD works in the PC. If yes, format the SD card using the PC and reinsert the SD card.If the issue persists try to use a different SD card. If the issue remains on all of the SD cards the camcorder needs servicing. Click the link below and submit a new repair request: http://shop.panasonic.com/ecom/onlineRepair/login

How can I register for the warranty of my product?

You may register your products online by clicking here. It is not necessary to submit this form in order to effectuate the limited warranty. As long as there is a copy of the receipt, your product warranty begins from the date of purchase.

How can I maximize my SD Card?

The maximum amount of space will be achieved when all previous photos have been deleted. The actual number of photos your card can hold will vary depending on the size, resolution and content of the photos.

How am I able to correct the error message that my laptop does not find the new equipment whenever I connect my Camcorder to the laptop?

Make sure that you are using the supplied USB that comes with the Camcorder. Then, attempt to connect the camcorder to a different USB port. Also, you may try to connect to a different PC to determine whether the issue is with the PC or camcorder.

Can the camera's menu be shown in any other language?

Cameras sold for the US market generally support English and Spanish. Portugese is also now supported in some 2012 models.

Can I retrieve video that I deleted from my SD card?

There are third party software products on the market for SD Card recovery.

Can I record in PAL?

No, NTSC only.

Can additional languages be added to the camera?

The camera is unable to add additional languages.

Are there drivers available for Windows 7 or 8?

No, there are no drivers for Windows 7 or Windows 8.

Am I able to add languages other than the default languages on this model camera?