Communications – Making Connections

Effective communication is pivotal to building and maintaining lasting working relationships. This course will provide you with techniques to communicate effectively with others, make the most of your interactions and achieve your desired outcomes. By connecting with others, you can ensure that your message is heard, understood and responded to. Courses run in Sydney and Melbourne.

Before the course

Ask 3 colleagues to provide feedback about how you communicate by completing the Communications Feedback Questionnaire. We recommend that you ask your Manager, and two peers. Ask that they be honest and constructive with the feedback that they provide. Take time to review the feedback.

Consider these questions and note your answers:

If you could change/enhance 3 things about the way you communicate, what would you change?

What is the consequence of you not changing or enhancing your communication?

Bring these things with you to the course. If you need help or advice, email us at info@mci.edu.au or call 1300 768 550.

2 weeks after the course

Take time to revisit your action plan, written during the course, and your course workbook.

You might want to review some key concepts from the course, and complete these activities:

Review the 4MAT Model and identify the different styles in your team, including your manager. Consider:

Who do you find challenging to communicate with?

Identifying their style, how can you adapt the way you communicate to create a better working relationship?

Write a daily journal about what you perceive happens throughout the day. Don’t worry about spelling or grammar; simply write what comes to mind. When you have written everything you have noticed, experienced and felt throughout the day, step back and challenge your perceptions by asking.

How could others have perceived/interpreted what you have experienced today?

Were your perceptions helpful?

What are you now realising about your perceptions for the day?

Do your perceptions effecting the way you communicate with others?

What do you commit to focusing on improving in the next 2 weeks?

If you need help or advice, email us at info@mci.edu.au or call 1300 768 550.

4 weeks after the course

These activities can assist you in enhancing your communication skills:

For the next week: Make listening your focus. Pay extra attention to really ‘listening’ to others. Use active and empathetic listening techniques. At the end of the week reflect on whether really listening has made a difference to the quality of your relationships.

For the second week: Make asking questions your focus for the week. Become really curious when talking with others and practice asking questions to discover information. At the end of the week notice the impact asking questions has had on the quality of your communication.

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