Wondering if somebody could advice me on returning my broken Kindle. Basically the screen has stopped responding, it's stuck on my custom screensaver with lots of lines down the middle. Normally this kind of damage would indicate the device being dropped so I suspect that it's taken a knock whilst in my backpack (it was in a cover).

Anywho I'm alittle worried about sending the device back to Amazon UK as I applied the custom screensaver hack and the custom screensaver I used is visible. However all the books on my Kindle are legit from Amazon and not pirated.

Has anyone else successfully returned a jailbroken Kindle? Or failing that, is there a way for me to restore to factory defaults, bearing it mind I cannot use the screen at all.

Would really appreciate some advice and hope everyone that reads has a Happy New Year.

Hello janp92, I can only speak from personal experience, my kindle froze and was completely unresponsive, as luck would have it, it was stuck on a non standard screensaver and had to be returned. I was also concerned about the hack and what effect that may have, but after 6 weeks I've heard nothing. To be honest I don't think Amazon have the time, energy or staff to go and check all the faulty kindles that are returned and in any event the hacks themselves are pretty non intrusive, I suspect that Amazon turn a bit of a 'blind eye' to these types of hacks.
Cheers
Paul

It clearly states in the warranty information that modifying your Kindle's system software invalidates the guarantee. It doesn't really matter, though, since screen substrate fractures (which is what you have) aren't covered by the guarantee anyway.

While the screen is stuck on that image, I wonder if the kindle still responds to other commands??? Maybe you could try "blindly" getting to the Settings screen and use the 'restore to factory settings" to wipe it cleaner. It is also possible that you were, ahem, displaying a photo and that's when it broke. Does the usb-drive mode still work on a computer? Copy that image to the photo folder (g)

After my screen broke, I opened up the back (and it was very evident that I had) with a pocket knife because I didn't think amazon would take it back. A few weeks later I decided to talk to CS again and they gave me a new one for $60. I sent back my broken one and they haven't tried to charge me for voiding the warranty by opening it up. If they don't notice my handiwork they probably won't notice yours either