We aim to deliver all orders within specified delivery times. For reasons beyond our control this may on occasions be longer. In the event you order an item which is out of stock when our website has not already informed you that the item is out of stock we will contact you by telephone or email as quickly as possible to notify you - you are entitled to cancel the order at this stage should the delayed delivery be inconvenient.

All orders will be delivered by a courier service and can be delivered up until 7pm.

In the event the order arrives damaged i.e. there is visible damage to either the goods or packaging we ask that you refuse delivery and request it be sent back to us. We will then inspect the damage and have a replacement sent to you straight away.

All deliveries will require a signature from someone at the customer’s property. If a signature cannot be obtained by our chosen delivery company then a calling card will be left and the item/s will be returned to the depot, from which you will need to arrange for a re-delivery. (The only exception for this is if a non-tracked service is chosen for USA/Australia - if this is chosen In The Style cannot be held responsible for missing parcels)

We reserve the right to cancel any order which is logistically too complicated to deliver and will treat this order as a cancelled order. A refund will be given if any monies have been paid.

In-line with the Consumer Protection (Distance Selling) Regulations 2000 you have a period of 14 working days in which you may cancel an order from the day after you receive the order. To cancel an order, you must contact us in writing or by sending an e-mail to returns@inthestyle.com

We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy, as such these items may be returned to you at your expense.

In line with the Consumer Rights Act, if an item is deemed unfit for purpose, not as described or poor quality then you can return this to us within a period of 14 working days from the day after receiving the goods for a full refund. (Please note during the Christmas Period).

If you wish to return Product(s) to us we will: Offer to send a replacement to you free of charge: Offer a credit to obtain a different item or refund you the full transaction amount (excludes delivery charge).

If you wish to return your item we now offer a simplified returns process for our UK customers.

All UK orders include an easy-peel returns label. Simply package up your item(s), stick on the label and drop it off at your local post office. If you opt for a refund, we will process your full amount minus £2.50 handling charge.

Alternatively, if you would prefer to return the item(s) in the usual way, we advise you do so via recorded delivery. This will ensure that your order reaches us safely and if it does get lost it can be traced and we can process your refund/exchange.

However if you do choose to use a standard service, it may mean your order cannot be tracked and we cannot be held responsible for your lost order.

We ask goods to be returned to us in the original packaging or similar. You do have a statutory duty throughout the cancellation period to take reasonable care of the items. Failure to do so can lead to action being taken to recover funds against consumers who have breached their statutory duty.