A very interesting post by @jtwatkin! I also used the "The queue is mine to worry about, not yours. I don’t need you to be a hero. I just need you to be the very best you can be on the call you’re currently on.” and I really believ…https://t.co/7fRa2Z1RC1 https://t.co/jtxAyDp1oD

The #ContactCenter of the future will be a hybrid mix of automation (#AI) & people (human intelligence) working together to provide a higher level of #CX - @arvato_com's Fara Haron offers an insightful look at the evolution of #cctr #custserv https://t.co/bMRQNKvdzb