Customers can add/modify/delete support contacts from their Customer Area in the Your Details -> Customer Support Contact(s) area.
At any moment, they can enable or disable each of the additional support contacts to login to the Customer Area.

If enabled, the support contact receives an e-mail with a temporary link to enter the Customer Area and set his/her password. After accepting the privacy policies, the user can access the Customer Area and set his/her password in the Your Details -> Change Password area.

Additional support contacts enabled to log-in to the Customer Area can:
- open and follow-up Support Enquiries and receive the correspondent e-mail notifications
- download server side and client packages
- access the purchase history and download licenses

They cannot instead:
- renew the current licenses
- manage contacts in the 'Customer Support' area