Shipping & Returns

Postal Charges

At Wild Thyme Plants we believe in keeping our delivery charges to a minimum. The charges shown below therefore reflect the costs of using UK postal services together with a nominal increase to cover packaging.

We use Royal Mail standard parcel service and reputable couriers.

You should allow 10 working days for delivery. Often delivery is much sooner. If after this time you have not heard from us, please do not hesitate to contact us so that we can chase up your order.

British Mainland Standard Rates

The delivery charges shown below apply to British Mainland only. For Scottish Highlands and Islands, Isle of Wight, Isle of Man, Scilly Isles, Channel Islands, Ireland, EU and International, please contact us with your requirements using our contact page and we will get back to you with a quotation.

We have a minimum order value of £15.00

Orders of £15 - £20 £7.99

Orders of £20 - £50 £10.99

Orders of £50 - £100 £15.99

Orders of £100 - £200 £22.99

Orders over £200 £27.99

Returns

We have every reason to believe you will be delighted with your purchase. All plants are dispatched in excellent condition and are checked before they leave the nursery. After they have left the nursery we cannot accept further liability once in your care due to environmental factors which are beyond our control. In the very unlikely event of your order arriving damaged, please notify us within 3 days of receipt, giving arrival date and all relevant details. Plants are usually only replaced when lost or damaged in transit. However, if for any reason you are unhappy with your purchase please contact us using the contact form on the website. Please clearly state the reasons for your concerns and we will attempt to resolve the problem, in the first instance by email or telephone, to the satisfaction of yourselves and Wild Thyme Plants. If it becomes necessary to return any ordered items the return cost will be at your expense unless we agree otherwise. Plants should be returned to us in their original packaging. Any refund agreed by Wild Thyme Plants will not be made until a returned item is in our possession. the placing of an order implies an acceptance of these conditions.