FAQ

1 What is Theia?

Theia is a one-stop multi-account wallet for digital asset management and economic sharing, providing users with a variety of services such as storage, exchange, wealth management and investment. Theia supports BTC, ETH, ETC, WAN and all contract tokens based on Ethereum and Wanchain, and will continue to support more mainstream digital currencies.

2 What is a private key wallet?

The private key wallet is a decentralized wallet. In the decentralized wallet, all user authentication contents, such as transaction passwords, private keys, and mnemonics, are stored locally on the user's mobile phone, and are not stored in the centralized server. If the user accidentally deletes the wallet and forgets to back up the private key or mnemonic, the wallet will not be retrieved.

3 What is my platform account?

A platform account is a centralized wallet, and Theia keeps the private key for you. In a centralized wallet, there is no case where the wallet is lost and cannot be retrieved. You can retrieve your wallet by authentication and let you experience more services.

4 How to create an account?

Open Theia, select the type of wallet you want to create, and set the transaction password. Once the wallet is created successfully, the user needs to back up the wallet mnemonic phrase on paper according to the prompt. The mnemonic phrase can be used to recover the wallet in case your phone is lost or destroyed. If you lose your mnemonic phrase, there is no way to recover your assets and they will be lost forever! Theia does not have the ability to recover lost assets.

5 How to export the wallet？

On the Theia wallet start page, first select the private key wallet, then select ‘import wallet’, input the backup wallet mnemonic. After the verification is successful, set the transaction password. Once the wallet is imported successfully, you can start using the wallet.