High-speed ISP DSL.net Inc. Thursday
deployed a new operations support system (OSS) to automate its supply chain
process and improve digital subscriber line (DSL) sales.

DSL.net (DSLN), which offers broadband solutions to small- and medium-sized businesses,
rolled out a system designed to enable customers to verify the
availability of DSL.net service in their area and provides an intranet application for the sales team that includes a lead-filtering and
screening application.

DSL.net has automated the pre-qualification, eligibility, and distance
validation processes with an
Internet based e-business solution. The OSS combines software and services
from MetaSolv Software Inc.(MSLV)
and NightFire Software Inc., with
implementation through BusinessEdge Solutions.

From point-of-sale through the provisioning and installation of service, to
post-sale customer care and loop ordering from Incumbent Local Exchange
Carriers (ILECs), the entire process can now be managed from a single
system. This will result in reduced service intervals and error rates that
can occur.

"Establishing an OSS that can scale in size to meet our projected growth
was an important task," said
David Struwas, DSL.net's president and CEO.

"The fact that we were able to deploy ahead of schedule and on-budget
demonstrates the importance we place on our ability to execute for our
customers. Our successful implementation is largely due to the caliber of
our partners and the focus of
our internal resources."

DSL.net intends to establish services in second and third tier cities
throughout the United States. DSL.net provides service or has installed
equipment in 52 cities.