Patient Prism® is much more than software for tracking incoming phone calls.

"With Patient Prism, we get a recording of each new-patient call. And we could see where the good, the bad, and the ugly occurred. We see it within a few minutes of the call.

As a supervisor, I don’t have time to listen to the whole call. I can just listen to segments. That, to me, is critical. It’s like a kind of laser beam.

You can use Patient Prism both ways, to praise people and to find coaching opportunities."

Donald Whamond, CTO

Dental Associates (DSO)14 dental offices in Wisconsin.

"You don’t know how your front desk is doing, because you’re always in the back. Are they answering the phone calls? A number of patients are calling, but how many are coming in? You are getting good phone calls, but you still have bad ones. How are you training your employees to correct those mistakes?"

Dr. Nilash Patel, DDS

Serenity Dental3 offices in Tampa, FL

"The greatest advantage, and truly the one the call center has expressed the greatest interest in, is the ability to audit phone calls in real time."