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We caught up with real Lumber Liquidators' customers who volunteered to discuss their floor shopping, buying and installation experiences. In no way did these customers receive compensation for their kind words. (They're speaking straight from the heart.)

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This flooring was easy to install. I even made a mistake with the underlayment and had to UN-install most of it and then put it back down again, which wasn't a bad process due to the click design.

However, the one downside to this product is that many of the vinyl planks had scratches or an inconsistent finish. Out of 10 boxes, I'd say that 10% of the flooring had these issues. I saved those planks for the closet and areas that were not noticeable rather than return them.

Placed this over a padded heated flooring system in basement. 4mm thinness means some lumps from the heating wires, but tolerable. This doesn't snap together as easily as laminate, and requires finesse and muscle at times. Very easy to cut. Used mat knife, straight edge and tin snips for custom install. Took 4 days to install 500 sq ft mostly due to many custom fittings under doorways and stairs. Looks great, feels much kinder to feet than cement floor. Works with the padded heating system.

Used the 4mm Sonoma Mountain Walnut Click Resilient Vinyl in our finished basement. The color is excellent and it really warms up the room. And should there be a little water there are no worries. Easy clean up.

The first 13 boxes that I purchased appeared like they might have been in the warehouse for a long time. During installation I found many of the pieces to be bowed and stiff, which made it very difficult to lock the planks together. When laid next to a straight edge many bows measured 3/16". I stopped after using three boxes in one small office. Once the remainder of my order arrived (13 more boxes) it was easy to see the difference. While they looked the same (no problem with color differences) the new pieces were straight and more flexible. I didn't want to fight with the old pieces, so I called the shop. The guys were great (you have good people at the store). They did allow me to exchange the old boxes for new, though it was a bit of extra time and driving to Cedar Rapids. I was able to finish the project and most of it looks great. The only concern I have now is with the first room that was completed with the old product. A few joints are now starting to separate. The base is on and the room's filled with office furniture and equipment -- so I'm a bit worried about the time and expense of redoing that room if it gets much worse. Thanks for your time in reading this.

Hi, I purchased approx. 800 ft3 of Tranquility 4mm vinyl click flooring from Lumber Liquidators one year ago and installed it myself. The installation went fine, but over the course of a year, a couple of planks have separated (or "un-clicked"), esp. at the base of the stairs where the kids run down and 'push' the flooring in one direction constantly creating a lot of stress in that part of the flooring. Is their a way to 're-click' it back together again without having to remove a few hundred sq. ft of flooring from the closest wall? There's no damage to the interlocking system, just needs to be re-clicked together. Maybe glue it as well so it doesn't happen again?

Yes you should be able to do a "spot/area repair" with this solid vinyl product, being flexible a hair dryer or heat gun can be used to soften the planks for adjustment & re-clicking together.Loctite- Super Glue- Gel control can be used in the joints to help prevent them coming apart again.Thank you for your previous purchase and contacting the Tech & Installation Department.

Answered on 12/3/2014 by cc-2

Q:

Can you install the floor prior to installing the cabinets and appliances? If not, why?

Unfortunately not.All floating floors require that cabinets or fixed objects be installed before installing the new planks. Do not install under kitchen cabinets.This a floating floor that will expand and contract, cabinets will prevent the floor from moving "freely" and can buckle or separate.Thank you for your interest in our flooring products.

Answered on 10/29/2014 by cc-2

Q:

Hi Mark!

Thanks again for your help with the FSI rating on the stick down plank. We ended up ordering the Sonoma Mountain Walnut 4mm Click flooring. What is the Flame Spread Index for this product?

No 6 mil poly sheeting is not recommended for vinyl flooring. TRANQUILITY may be installed with or without an underlayment. For extra sound proofing and insulation we recommend using the TRANQUILITY LVT underlayment. Thank you for your inquiry

Answered on 1/15/2014 by cc-3

Q:

Do I need to use an underlayment If I install this in my basement on top of my wood 3/4" OSB sub floor that I just put in?