Privacy Policy & Terms of Use

HOP Energy, LLC, its subsidiaries and affiliates (collectively referred to as “HOP”, “we”, “us” or “our”) are committed to maintaining the privacy of personal information that you provide to us when using our respective websites (the "HOP Websites"). This page outlines both our Privacy Policy, which describes how we treat personal information received about you when you visit the HOP Websites, and the Terms of Use that apply to your use of the HOP Websites.

Please read our Terms of Use and Privacy Policy carefully before you start using the HOP Websites. By using the HOP Websites or by clicking to accept or agree to our Terms of Use when this option is made available, you agree to be bound and to abide by these Terms of Use and our Privacy Policy. If you do not want to agree to these Terms of Use or Privacy Policy, please do not access or use the HOP Websites.

We may make changes to or update our Terms of Use or Privacy Policy from time to time in our sole discretion and without notice to you. We will post any changes on this website. Be sure to check back periodically as any changes are binding. Your continued use of the HOP Websites following the posting of any revisions means that you accept and agree to these changes.

Use of the HOP Websites:

Through your use of the HOP Websites, you represent that you are at least eighteen (18) years of age and have attained the age of majority in the province, state, or country in which you reside and that you are fully able and competent to enter into the terms, conditions, obligations, affirmations, and representations set forth in our Privacy Policy and Terms of Use.

The HOP Websites are not intended for children or users under the age of eighteen (18). Children may not provide any information to or on the HOP Websites. We do not knowingly collect personal information from children. If you are under the age of eighteen (18), please do not use or register to use the HOP Websites.

Privacy Policy

Information We Collect and How We Collect It:

We collect several types of information from and about users of the HOP Websites, including information:

by which you may be personally identified, such as name, postal address, email address, or telephone number, including any information you may provide by filling out forms, registering to use the HOP Websites, or subscribing to newsletters, updates and other communications;

in records or copies of your correspondence if you contact us directly, particularly for customer support, technical support, or to submit questions or comments;

used to complete transactions you carry out through the HOP Websites, such as payment of invoices, which are processed by a third party vendor;

information that you share through the HOP Websites by using our services, including any personal information in the data that you share;

about your interaction with the HOP Websites, including, internet connection, the equipment you use to access the HOP Websites, account activity, geographic location, usage details, and your IP address; and

information we receive from third party search engines relating to your search activity.

We collect this information directly from you when you provide it to us or automatically as you navigate through the HOP Websites. Information collected automatically may include usage details, IP address, and information collected through cookies. A cookie is an element of data that a website can send to your browser, which will then be stored on your computer system. These cookies are used to make your visit to a HOP Website tailored to your individual preferences. You are free to decline these cookies by setting your browser accordingly; however, refusing cookies may prevent you from accessing some pages of the HOP Websites.

Information collected automatically helps us to evaluate how our visitors use and navigate the HOP Websites, including the number and frequency of visitors to each page of a HOP Website and the length of their visits. HOP or its authorized vendors may use this information to make the HOP Websites better and more responsive to the needs of users.

In addition, we utilize JavaScript on the HOP Websites. Please note that your browser should be enabled to understand JavaScript if you want to use all of the features on the HOP Websites.

How We Use Your Information:

Information collected by or provided to HOP will be used for purposes consistent with the way in which it was collected or provided, such as to:

process your account registration;

create and maintain your account;

answer your questions;

send you newsletters, updates, and other communications that you have requested;

improve the services we provide and enhance your interaction with the HOP Websites; and

send you information about our products, services, events, promotions, special offers, and partners or affiliates.

In addition, we may use information you submit to the HOP Websites for research, advertising, or marketing purposes. If we do contact you for advertising or marketing purposes, we will always provide the ability to unsubscribe or opt-out of further communications by clicking “unsubscribe” at the bottom of each email and following the subsequent instructions.

Disclosure of Personal Information to Third Parties:

HOP will not sell, share, rent, or disclose to third parties any personally identifying information, such as name, mailing address, email address, telephone number, or other personal information which you voluntarily provide to us, unless we secure your permission to do so, except to:

provide the products or services you have requested;

comply with applicable laws or valid legal processes; or

protect HOP’s intellectual property or other legal rights.

Personal information that you provide voluntarily is only available to our employees managing this information and to contracted service providers for the purposes of providing services relating to our communications with you. Names, mailing addresses, e-mail addresses, and telephone numbers provided by users may be added to HOP’s system and used for future communications regarding updates to the HOP Websites, new products and services, upcoming events, and other matters.

HOP may work with third party vendors to provide users with its newsletters, updates, and communications services. While these vendors will have access to your personally identifiable information in order to provide email services, they are required to maintain the privacy of all information in their control.

Further, HOP may disclose or use your information in special circumstances where it is necessary to enforce our Terms of Use or when we, in our sole discretion, believe it is necessary or appropriate in connection with a sale or transfer of some or all of our assets. As we develop our business, we might sell or buy businesses or assets. In such transactions, customer information is often a transferred business asset.

Registering to Use the HOP Websites:

You may elect to register as a user of a HOP Website. A registered user is one who has elected to establish an ongoing, personalized experience with HOP through our website and related resources. A registered user will most often be a customer of heating fuel or related services. We may use personal information you submit to us as a registered user to manage your account. Additionally, we may use your personal information, whether acquired online or through some other means, for ordinary business transactions, such as scheduling fuel deliveries, reviewing service history, and facilitating payments. All payments or transaction that you carry out through the HOP Websites are processed by a third party vendor in accordance with such vendor’s policies, terms, and conditions. HOP does not retain any of your credit card or other payment information and is not liable for the security, actions, or performance of its payment processor.

Opt-Out Right:

You can let us know if you do not wish to receive communications or information from us by opting out at the time you give us your personal information or thereafter by sending us an email at unsubscribe@hopenergy.com.

If you want to stop using your account you may deactivate it. When you deactivate your account, you will not be able to use our online services and your information will not be capable of being viewed through the HOP Websites. You may also request that HOP remove from its system any personal information you had previously provided. However, even after you submit a request to delete your information or deactivate your account, copies of your information including but not limited to name and email address may be retained by us as backup copies for legal and compliance reasons.

Users may modify, correct, change, update, obtain a summary of their personal records, or cause their personal records to be removed from our system by contacting us at unsubscribe@hopenergy.com. To opt out of all email marketing messages from us, please send an email to unsubscribe@hopenergy.com from the email address you wish to unsubscribe. Please clearly state in your email that you do not wish to be contacted at that particular email address. You can also click “unsubscribe,” which will appear at the bottom of any email communications from us.

Links to Third Party Websites:

The HOP Websites may contain links to other third party websites. HOP does not endorse, and is not responsible for, the privacy practices or the content of such other websites. We suggest that you review the privacy policies of these websites before accessing. We are not responsible for the content of third party websites or the actions of third party website operators.

Security and Protection of Personal Information:

All personal information you provide to us through the HOP Websites is stored on secure servers operated by us or our third party providers. Any payment transactions will be encrypted using Secure Socket Layer (SSL) technology and processed by a third party vendor. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the HOP Websites, you are responsible for keeping this password confidential. We ask that you not share your password with anyone. Although we will do our best to protect your personal information, we cannot guarantee the security of your data. Any transmission is at your own risk. Once we have received your information, we will employ reasonable procedures and security features to guard against unauthorized access.

Terms of Use

The following terms and conditions govern your access to and use of the HOP Websites, including any content, functionality, and services offered on or through the HOP Websites, whether as a guest or registered user.

Use of the HOP Websites and Content:

HOP grants you a non-exclusive, non-transferable, limited permission to access and display the HOP Websites for your personal use provided that you comply with these Terms of Use. The right to use the HOP Websites is personal to you and you shall not sell, lease, assign, or transfer any right to use the HOP Websites, nor shall you permit any such assignment or transfer to occur, directly, indirectly or contingently by agreement or operation of law. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any text, graphics, images, or other information or materials you access on or through the HOP Websites (the “Content”). You agree not to use the Content for any public or commercial purpose or on any other website or networked environment without the express written permission of HOP. You agree not to use the HOP Websites in any way that is unlawful or harms HOP, its affiliates, or any other users. You must not use the HOP Websites in any way that breaches any code of conduct or policy. Without limiting the generality of this section, you must not use the HOP Websites in any manner that could damage, disable, overburden, or impair any part of the HOP Websites or interfere with any other party's use of the HOP Websites. When you use the HOP Websites you agree to comply at all times with all applicable international, federal, state, and local laws, statutes, regulations, and ordinances and will not take any action that harms or violates the rights of any other person or entity.

By accessing, viewing, and using the HOP Websites, you indicate that you understand and intend these Terms of Use to be the legal equivalent of a signed, written contract and equally binding, and that you accept such Terms of Use and agree to be legally bound by them.

User Responsibilities:

You are responsible for all activity that occurs within your account on a HOP Website. This means that you will:

have sole responsibility for the accuracy, quality, integrity, legality, reliability, and appropriateness of all personal information;

update your account and personal information as necessary to ensure that it is accurate and complete;

refrain from misrepresenting your identity or any other information disclosed during the registration or payment processes, impersonating another person or entity, or misrepresenting your affiliation with another person or entity, which can all result in termination of your ability to use the HOP Websites;

prevent unauthorized access to, or use of the HOP Websites using your account or profile and notify HOP of any such unauthorized access or use, this includes keeping your username and password in a safe location; and

refrain from violating or encouraging others to violate, infringe, or misappropriate any right of or obligation to a third party, including any intellectual property, proprietary, confidentiality, or privacy rights.

You understand and acknowledge that you must not:

use the HOP Websites or any Content to collect information about other users of the HOP Websites or for the transmission of advertising or promotional materials, including spam or any other form of unsolicited or unwelcome solicitation;

use the HOP Websites in any manner that could disable, overburden, damage, disrupt, or impair the HOP Websites, or interfere with any other party’s use and enjoyment of the HOP Websites, including by uploading or otherwise disseminating any virus, adware, spyware, worm, or other malicious code, or interfering with or disrupting any network, equipment, or server connected to or used to provide access to our sites, or violating any regulation, policy, or procedure of any network, equipment, or server;

post or transmit content or information on or through the HOP Websites that is harmful, offensive, obscene, abusive, invasive of privacy, defamatory, hateful or otherwise discriminatory, false or misleading, or incites an illegal act;

use or attempt to use another user’s account or personal information; or

attempt to gain unauthorized access to the HOP Websites, or the computer systems or networks connected to the HOP Websites, through hacking, password mining, or any other means.

Intellectual Property Rights:

You acknowledge that ownership of all right, title, and interest to HOP intellectual property, which shall include without limitation, all trademarks and copyright, including, in all Content, and the components and source code of the HOP Websites and any features of the HOP Websites, shall remain vested solely in HOP. You further acknowledge that ownership of any improvements to the HOP Websites or any new programs, upgrades, modifications, or enhancements, even when such refinements result from your submission, feedback, or request, are and shall remain vested solely in HOP.

HOP respects the intellectual property and proprietary rights of others and we ask you do the same. You should assume that all text, designs, graphics, and images that you find on our Sites are subject to copyright, trademark, or other intellectual property or proprietary rights. Unauthorized use of any Content may violate intellectual property or other proprietary laws. You authorize HOP to cooperate with intellectual property owners who claim that you have infringed or may infringe on their proprietary rights. This cooperation includes, but is not limited to, disclosing your personal information and alleged infringing material to the intellectual property owner or its agent and destroying all alleged infringing material.

The names, marks, and logos appearing on the HOP Websites are, unless otherwise noted, trademarks owned by HOP, its affiliates, or a third party. The use of these marks, except as provided in these Terms of Use, is prohibited. You agree to retain all copyright and other proprietary notices appearing on any Content.

Third Party Websites:

The HOP Websites may provide links or references to third party websites or content not related to HOP. HOP makes no representations, warranties, or other commitments or endorsements whatsoever about any third party websites that may be referenced, accessible from, or linked to the HOP Websites. In addition, HOP is not a party to or responsible for any transactions you may enter into with third parties, even if you learn of such parties from the HOP Websites. It is up to you to take precautions to protect yourself from viruses, worms, and other potentially destructive programs, and to protect your personal information.

Assumption of Risk:

You use the Internet solely at your own risk and subject to all applicable local, state, national, and international laws, and regulations. While HOP has endeavored to create secure and reliable websites, please be advised that the confidentiality of any communication or material transmitted to or from the HOP Websites over the Internet cannot be guaranteed. Accordingly, HOP is not responsible for the security of any information transmitted via the Internet, the accuracy of the information contained on the HOP Websites, or for the consequences of any reliance on such information.

TO THE FULLEST EXTENT PERMITTED BY LAW, ALL CONTENT, MATERIALS, INFORMATION, PRODUCTS, SOFTWARE, PROGRAMS, AND SERVICES ARE PROVIDED "AS IS," WITH NO WARRANTIES OR GUARANTEES WHATSOEVER. HOP, ITS OFFICERS, DIRECTORS, AFFILIATES, EMPLOYEES, AND AGENTS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. HOP MAKES NO WARRANTY OR GUARANTEE THAT THE HOP WEBSITES WILL BE UNINTERRUPTED, COMPLETE, TIMELY, SECURE, OR ERROR-FREE.

In no event will HOP, its officers, directors, affiliates, employees, or agents be liable to you for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages of any type whatsoever related to or arising out of these Terms of Use, any use or inability to use the HOP Websites or any site linked to, referenced, or accessed through the HOP Websites, or for the use or downloading of, or access to, any Content, even if HOP is expressly advised of the possibility of such damages. HOP is not responsible for the content of any external website or for the availability of such website. If you decide to visit any third party website using links from a HOP Website, you do so at your own risk and agree that HOP shall not be liable for any damages that result from your use of such third party websites. This waiver of liability applies to all causes of action, whether based on contract, warranty, tort, or any other legal claim.

Indemnification:

By using the HOP Websites, you agree to defend, indemnify, and hold harmless HOP, its affiliates, officers, directors, employees, legal representatives, agents, successors, and assigns from and against any and all losses, claims, damages, liabilities, costs, and expenses (including reasonable legal, accounting, and professional fees and court costs) arising out of or resulting from any third party claim based on or related to your use or misuse of the HOP Websites, the Content, or your breach of these Terms of Use. You agree to cooperate as reasonably required in HOP’s defense of any claim. HOP reserves the right to assume or participate, at your expense, in the investigation, settlement and defense of any such action or claim. You shall not, in any event, settle any matter without the express written consent of HOP.

Confidential Information:

HOP does not want to receive confidential or proprietary information from you through the HOP Websites. Please note that any information or material sent to HOP will be deemed not to be confidential. By sending HOP any information or material, you grant HOP an unrestricted, irrevocable license to copy, reproduce, publish, upload, post, transmit, distribute, publicly display, perform, modify, create derivative works from, and otherwise freely use, those materials or information.

Miscellaneous:

HOP makes no representations that the HOP Websites are appropriate, available, or may be used outside the United States. Access to the HOP Websites may not be legal by certain persons or in certain jurisdictions. If you access the HOP Websites from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. By using the HOP Websites, you agree that any personal information which you provide will be treated in accordance with the laws of the United States.

These Terms of Use are governed by the substantive laws of the State of New York, without respect to its conflict of laws principles. You agree to submit to the jurisdiction of the courts in the State of New York, with respect to any dispute, disagreement, or cause of action related to or involving the HOP Websites.

HOP, in its sole discretion and without notice to you, may terminate the HOP Websites, your access to the HOP Websites, any feature of the HOP Websites, or your use of any feature or Content posted on the HOP Websites. HOP will not be liable to you or any third party for any suspension or termination of your access to your account, the HOP Websites, or its Content.

If any provision is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use, which shall remain in full force and effect. No waiver of any term in these Terms of Use shall be deemed a further or continuing waiver of such term or any other term. Except as expressly provided elsewhere on the HOP Websites, these Terms of Use in combination with HOP’s Privacy Policy constitute the entire agreement between you and HOP with respect to your use of the HOP Websites. No agency, partnership, joint venture, employee-employer, or franchisor-franchisee relationship is intended or created by these Terms of Use. Any rights not expressly granted herein are reserved.

How to Contact Us:

Questions, comments and requests regarding our Privacy Policy or Terms of Use are welcomed and should be addressed to [enter general email address] or mailed to the following address: