Support

Buffalo Technology is dedicated to its customers and is continuously working to optimize Customer Services in the event of product defects or data loss. In addition to now offering an Extended Warranty program for TeraStations™, we’ve also signed new partnerships for fast and cost-effective solutions in case a problem arises.

Data recovery - partnership with Kroll Ontrack

Data loss is a nightmare scenario for every user. Despite reliable storage solutions with extensive backup capabilities, failures can still happen. Whether it’s the result of human or technical error, a faulty backup strategy, or a chain of unfortunate circumstances, Buffalo customers can rest easy.

To better assist in such cases, we’ve signed a partnership with the leading data recovery company, Kroll Ontrack. Buffalo customers can rely on Kroll Ontrack's data recovery expertise and benefit from a free evaluation and 10% discounted price on recovery services.

The following services are included in the partner package:

10% discount on service charges

32 service locations throughout Europe

Toll-free and non-binding phone consultation

Laboratory analysis and evaluation report provided to determine the cause of the damage and recommend the best data recovery method

All recovery services performed by experienced engineers in special clean rooms and laboratories

UPS drop-off service for product returns

In the event of a product defect during the warranty period, Buffalo makes the return and exchange as quick and easy as possible. In cooperation with UPS we now offer a drop-off service for returns. When Buffalo Support creates an RMA request, customers receive a pre-paid UPS shipping label and can simply box and drop off the defective unit at the closest UPS collection point.

Warranty extension for TeraStation

Buffalo has also introduced an Extended Warranty for newly purchased and fully-populated TeraStations. Customers can buy an additional 1 or 2-year warranty extension, thereby securing their NAS for up to 5 years.

With the Extended Warranty, Buffalo Technology offers its customers additional protection – above the usual industry standard – and guarantees a hard drive replacement within 24 hours in the event of failure or damage. Extended Warranties can be obtained within 3 years after the purchase from your TeraStation dealer.