FAQ for ROMIX Q8-851S Bluetooth V4.0 4-in-1 Sport Earphone

Why my headphones won’t charge?

Please make sure both ends of the USB cable are securely connected. If you use a power outlet, ensure that the power supply is connected securely and the outlet works. If you use a computer, make sure it is connected and the USB port is powered. Turn on the headset and then turn them off. Disconnect and reconnect the USB charging cable.

Why do my headphone disconnect with the mobile phone within 10 meters?

Please check if there is metal or any other material within a relatively close range that may interfere with the Bluetooth connection. Bluetooth is a radio technology that is sensitive to objects positioned between the headphone and the connected device.

Why is there no audio signal?

Check if the head phones are turned off. Check if the headphone is paired. If necessary, pair the headphones with the audio source again. Check the connection of your audio source. If the volume is too low, turn up the volume.

Why can’t I use my headphones to adjust the volume or select the track on the APP of my mobile phone?

App Software settings may vary according to some functions of the App itself not depending on the phone.

Shipping & Payment

Shipping

There are two key factors which will affect the time you receive your items.

1

Item processing time

After confirming your payment, we usually ship products out within 24 business hours. However, sometimes due to large transaction volumes or other order issues, we may require up to 3 working days to process orders. You will receive a notification email as soon as your product(s) have been dispatched.

2

Shipping methods

China Warehouse:

Shipping Type

Country or Region

Arrive within 1-7 Days

Arrive within 8-15 Days

Arrive within 16-30 Days

Arrive within 31-45 Days

Average Time (Days)

Unregistered Air Mail or Registered Air Mail

United States

0%

20.8%

60.9%

5.13%

19.2

Spain, United Kingdom, Italy, Germany, France & Portugal

1.62%

41.09%

43.26%

5.71%

19.9

Netherlands, Greece, Poland

5.59%

44.44%

35.84%

13.00%

18.76

Russia

0%

11.20%

68.50%

15.80%

24.6

Japan, Korea

0%

21.30%

68.80%

9.66%

15.95

Brazil

0%

0.00%

17.96%

54.14%

38.6

Thailand, Singapore & Malaysia

0%

15.50%

45.75%

21.36%

19.03

Other countries

0.73%

40.41%

49.93%

8.92%

20.28

Priority Line

United States

49.90%

46.30%

0.93%

0.06%

8.3

Spain, United Kingdom, Italy, Germany, France & Portugal

5.55%

74%

19%

0.38%

10.8

Russia

0%

0.75%

88.30%

9.05%

20.04

Australia

7.67%

86.60%

5.68%

0%

11

Korea

77.01%

21.40%

1%

0%

5.6

Japan

95.80%

2.09%

0%

0%

5.4

Thailand, Singapore & Malaysia

58.96%

41.04%

0%

0%

8

Other countries

40.75%

49.96%

5.13%

0%

10

Expedited Shipping

ALL countries(EMS)

39.85%

50.09%

8.96%

0%

9

ALL countries(DHL)

90.15%

9.84%

0%

0%

4.48

EU Warehouse: Typically 3-5 days to the UK, 3-7 days to other European countries.

USA Warehouse:Generally, 3-7 days to a USA address.

ES Warehouse:Generally, 2-5 days to the Spain, 3-7 days to the Portugal.

Shipping from warehouse nearest to shipping address is faster. Additional charges may apply.

Payment

Paypal

Wire transfer

For orders which exceed $1,500,please contact us at support@gearbest.com.Note: please email us the order number,the amount transferred along with currency type,and the exact date of the wire transfer.

3

Western Union

Please contact us at support@gearbest.com for details.Note: please email us the following information after you have paid via Westem Union: · Control Number(10 digits)· The exact amount sent along with the currency· Name of sender.· Address of sender

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Order Quantity:

Country:

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(please include country code)

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Detailed Inquiry Information:

*Please let us know as much as possible about your inquiry so that we can assist you with your specific needs. We are always happy to help wherever possible.

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Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.

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At Gearbest we work hard to ensure we can offer our customers high quality products at the lowest possible price. If you purchase a Gearbest product and find that the price has dropped within 72 hours of paying the order, we will refund the difference - no questions asked. Simply contact our Customer Service team at our Support Center with the details. Please note that our 72 hours Price Protection Program does not apply to Flash Deal products.

Price Disclaimer

Prices may fluctuate due to page caches, updates or sales ending; the most up-to-date price takes priority.