REFUNDS

Once the goods have been returned to the D.L.M.T. Office their unused condition will be checked and the refund will be made within approximately 15 days.
No refunds are possible for products received in conditions not complying with the RIGHT OF WITHDRAWAL terms.
The refund will be automatically paid into the credit card used to make the purchase and you will receive confirmation by email at the address filled on the order.

CHANGES

Cannot change any size or item, the only way is always the return.

COMPLAINS

If the product purchased has any defects, D.L.M.T. will be fully responsible for the return.
You have to request a return sending email to shop@dlmt.it waiting for answer confirm, then we’ll plan to pick your return up through our Carrier, no extra cost.
The refund will be automatically paid into the credit card used to make the purchase and you will receive confirmation by email at the address indicated on the order.

CUSTOMER SERVICE

The User can contact the following addresses for any additional information or assistance through email at shop@dlmt.it or by call at +39 340 391 7170 from Monday to Friday from 9.00 a.m. to 12.30 a.m. and from 2.00 p.m. to 6.00 p.m. (Italian time zone).