Supported by a team of more than 800 people, we serve 33 airline customers and handle over 57 thousand flights per annum.

Our Mission

Our mission is to enhance our customers’ satisfaction and safety by meeting and exceeding their needs and expectations through quality services as related to the ramp, passenger, baggage, VIP, lounges, cargo and postal services, as set in the Ground Handling Contracts and Service Level Agreements, and the relevant international best practices.

Our Vision

Our vision is to maintain our leading position in providing reliable quality ground handling services of the highest international standards cost effectively, and with the capability of expanding our activities to other airports in the future.

Our Strategy

Our strategy is to provide value services through Quality Management, continual monitoring and improvement on our internal processes, and to anticipate and cope with the high dynamic changes in the airline business environment and technologies. skills, leadership and know-how .

Our Quality

Our quality objectives, operations and services are built within the framework of this strategy.

MEAG Quality Policy

MEAG – Middle East Airlines Ground Handling is the major provider of a full range of quality ground handling services at Beirut Rafic Hariri International Airport (BRHIA), to commercial aircraft, executive and private jet operators, in full alignment with customers’ requirements, applicable local and international standards, rules and regulations (Lebanese Aviation Regulations – LAR, ISO 9001, IATA, ISAGO, European Union, Third Country Regulated Agent – EU RA3, Transported Assets Protection Association-TAPA Level A,…). Risks and opportunities, from external and internal issues that impact our strategic objectives, operations and services, are fully addressed, monitored, reviewed and accounted for within the context of airlines’ ground handling services and operations through a risk-based approach.