FAQ

Frequently asked questions

Due to the nature of Indiegogo, we cannot offer refunds to backers once the project ends, with the exception of the unlikely instance of a defective reward being shipped out. Once the campaign ends, your pledges are put to use immediately to ensure that Emora enters into production as soon as possible. Therefore, we cannot offer refunds once the campaign has ended.

This depends on your local tax code. Any applicable duties/VAT are the sole responsibility of the backer, and not our team. We have absolutely no control over charging each backer additional duties/VAT at the time the pledge is made, and so these fees (if applicable) may be imposed at the time of receiving the package. If you are unsure whether or not you will be charged duties/VAT at the time of receiving your reward, please get in touch with your local post office.

No, but they're pretty close! The Emora you're seeing in our video and images on this page are the initial prototypes of our design. The final version of Emora will be very close to this, though small changes in materials, functionality, and design may take place as we hear more feedback from the community!