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New Customer Guide

King & McGaw is the UK's largest online retailer of art, and provides a service that enables you to purchase high quality prints from collections owned by museums, art galleries, image archives and artist's estates. Please note your credit card statement will show payment going to King & McGaw.

If you visit the collection venue in person you may also be able to order prints via touch-screen terminals, and in some cases have your order printed on a local printer to take away with you.

The King & McGaw website is based in the United Kingdom but we ship to anywhere in the world. We use first class post for UK addresses and air mail for overseas orders up to 2kg in weight. FedEx International Priority shipping is available for orders over 2kg.

Any order for UK delivery valued at more than GBP30.00 is sent by Royal Mail Recorded Delivery and so will require a signature upon receipt. If your order weighs over 2kg then it will be sent by overnight courier. You should specify a delivery address where someone can sign for the items.

Current shipping costs

First Class post to UK - £2.00
Next-day courier to UK - £6.99
Air mail to Europe - £2.50
FedEx to Europe - £24.99
Air mail to Rest of World - £4.25
FedEx to Rest of World - £39.99

Each collection is split up into a number of categories and these are clearly displayed on the home page. Click on a category to browse through the images it contains. Using the list of categories on the left of the page you can jump from one category to another at any time.

On the right side of the home page you may see a featured collection. Clicking on this will allow you to browse those pictures that the collection owner considers to be of special interest.

On the left near the top is a keyword search facility allowing you to quickly find images based on a particular word such as the artist's surname.

Yes, but you don't have to! Suppose you want to search on the name François but don't know how to type in a 'ç'. Don't worry, just enter the word as if the special characters had been replaced by their ordinary equivalents. In this example you'd enter 'Francois' and our search engine would take care of the rest.

In order to fulfil your order we need the billing address of your credit card, a delivery address, and an email address so we can send you emails relating to your order. To save you having to re-type these details every time you place an order we create an account for you the first time you register, and store these details on our secure server. When you return to the site you only need to enter your email address and password to retrieve these details. We don't store your credit card details.

Yes. You must have cookies enabled in your browser settings to use King & McGaw.

The King & McGaw site uses cookies to maintain "state". Put simply cookies are used so that the web server knows that you, as opposed to someone else on another computer, clicked on a particular link to request a particular page. This means that the server can serve up pages that contain the correct information for you, rather than for the other user who clicked the same link.

Suppose you had searched for images using the keyword "London" and another user had searched on "Paris". After viewing the first page of thumbnails you click the "Next" navigation button to see the next page of thumbnails. Without cookies the server wouldn't know that it was you who had clicked the link and to serve up the next page of London thumbnails rather than Paris thumbnails.

Your Account

Don't worry we can send you your password in an email. Go to the login screen and click the FORGOT YOUR PASSWORD? link. Enter your email address on the screen that appears and click on the SUBMIT button. Details on how to reset your password will be sent to you straight away.

Log in to your account and click on the EDIT BILLING ADDRESS or EDIT DELIVERY ADDRESS links that appear beside the addresses. Type the changes you require and save them by clicking the SUBMIT link. Changes will only affect future orders, not orders you've already placed.

Click on MY ACCOUNT and log in using your old email address and password and enter your new email address and/or password in the box titled ACCOUNT DETAILS. When entering your new email address, please make sure that the address is valid, as all correspondance will be sent to this address. Also, passwords must be at least 6 characters in length.

Yes. You can store as many delivery addresses as you like and then when you place an order simply choose the one you want to use from the drop-down menu.

From the MY ACCOUNT or CHECKOUT pages you can add another delivery address by clicking on the ADD NEW DELIVERY ADDRESS link to the right of the currently displayed address. This will take you to a blank delivery address form. The first item in this form is a nickname used to identify this address, and it is this nickname that appears in the drop-down menu of delivery addresses.

When you are done entering the address click the SUBMIT button to save it.

Log in to your account and choose the delivery address you want to edit from the drop-down menu. Underneath the delivery address you will see a link titled EDIT DELIVERY ADDRESS. Click this to edit the displayed address and click the SUBMIT button to save the changes when you're done.

When you log-in to Your Account you will see a box titled Order History and this will list all the orders you've placed through this site. The most recent order will be at the top of the list and the date and time when each order was placed is displayed.

Clicking on an order from this list will display the details of that order.

Placing your Order

On the Choose a Product screen you will see the image you selected superimposed on the image-based products that are available to purchase. Alongside each product is information including the selected product size, and the price of that product. Using the drop-down menus beside each product select the options and the quantity that you want to order. As you change the options or quantity of products the price will change to suit. Once you are happy with the options and price click on the adjacent ADD TO BASKET link.

This print website is based in the United Kingdom but we ship to anywhere in the world. We use first class post for UK addresses and air mail for overseas orders up to 2kg in weight.

All Framed Print and Stretched Canvas orders are shipped by courier (48 hour in the UK). For courier orders you should specify a delivery address where someone can sign for the items, and enter telephone details so that you can be contacted if the courier has any problem finding the address.

Shipping costs vary depending on whether the delivery address is in the UK, is in the EU, or is somewhere outside the EU. Costs for bulkier items, such as Framed Prints and Stretched Canvases, will be more expensive.

To help make sure your purchase is secure we ask you to input the security number printed on your credit or debit card. All cards carry these numbers. Please enter the final 3 digits printed on the signature strip on the back.

The PayPal system uses secure technology to ensure the security and integrity of all sensitive data. Our internet facing web servers are certified by Thawte, this ensures that no third parties can impersonate PayPal to obtain secure information.

Transaction Security
The transfer of all transaction details from this site to PayPal is encrypted and digitally-signed. This ensures that the information passed is secure and tamper-proof.

Security for the Shopper
Any communication between the customer and PayPal is encrypted to the maximum strength supported by the customer's browser. The customer is also protected from fraudulent use of their card in a "card not present" environment, by their card issuer.
Sophisticated antifraud measures are also in place as part of the PayPal system.

Data Storage
All data stored on PayPal systems is held on encrypted and highly secured databases. PayPal actively implement antifraud risk models and fraud-detection on their systems. For more information about PayPal security please visit PayPal's Security Center.

Product Information

The original images available from this collection come in all shapes and sizes. When you choose a particular print size, say 10" x 8" (254mm x 203mm), the original image will be scaled to fit within a 10" x 8" (254mm x 203mm) print without cropping or otherwise distorting the picture. This gives you the most faithful reproduction but it means that different pictures will have different amounts of border or white space around the edges.

This effect is shown on the Choose a Product screen which gives an accurate portrayal of how the image will fit on different print sizes. You may decide to choose a particular print size because the image selected fits well at that size.

Because King & McGaw uses the latest print-on-demand digital technology all the images you see on this site are always available at the sizes displayed on the Choose a Product screen. It is possible that some images may not be available at the normal range of print sizes (for example if the original is very small it may not be possible to produce a high quality reproduction at a large size). Where this is the case the available sizes will be displayed on the Choose a Product screen.

If for some unforeseen reason a particular order cannot be fulfilled you will be contacted by Customer Services and a full refund issued.

After Sales and Customer Service

Framed Items: As all framed items are custom-made to order, cancellation is not possible after the order has been placed and accepted. Framed items are custom-made and may only be returned if faulty or not as described.

Unframed Items: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel orders containing only unframed items within a period of 14 days. Please be aware that your right to cancel does not apply to items made to your order. You must inform us of your wish to cancel in writing either by letter or email within a period of 14 days. The period of 14 days begins on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.

For full details of your rights under the Distance Selling Regulations, please contact your Citizens' Advice Bureau or a solicitor.

Returns

Unframed items may be returned for refund up to 10-working days from receipt of goods.

If you wish to arrange for goods to be returned, please contact customer services on 01273 511944 quoting your order number and reason for return. Instructions on how to return your order to us will be provided. Once we receive the returned product, we will replace or refund as required.

Please note:

Goods must be returned in good condition, carefully repacked in the original packaging.
We strongly recommend that you request and retain proof posting for any items returned. We cannot consider a claim for returned goods lost in transit without one.
No returns will be accepted at our warehouse, unless pre-authorised as stated above.
Refunds

Damage/Non-delivery

If goods are received damaged, please notify our customer services within 3-days of receipt on 01273 511944. Damaged product and packaging must be retained in case inspection is requested by our carriers.

Availability and Deliverability
Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances. We will contact you if your order will not be fulfilled within this time. In the unlikely event we are unable to supply the product ordered, we will advise you as soon as is possible.

Corrections

Descriptions of goods and services included in the site are accurate to the best of our knowledge. We do our best to correct errors or omissions as soon as we are aware of them. However, you should be aware that the colours and appearance of images, mounts and frames may vary very slightly from the way they appear on the screen. Also print sizes can vary slightly between production batches. For this reason, we strongly recommend that you wait to receive your unframed prints before committing to third-party frames. If you need to know the precise dimensions of a product, please contact us.

Copyright

The images used on this website are the property of their respective copyright owners. You must not reproduce, modify or distribute our images or any part of those images in any manner, whatsoever.

The delivery times will depend on the contents of your order as follows:
Orders containing only unframed prints or rolled canvas will normally be despatched within three working days.
Orders containing framed prints, stretched canvas or framed canvas panels will usually be shipped within 10 working days.
Please note that if your order contains a mixture of the above products they could be shipped to you in separate parcels.

King & McGaw is a London based service that specialises in printing images on-demand. We provide a service to collections and as such have no specific knowledge about the images themselves. If you have any questions regarding the service or your order please contact our Customer Service Department via:

How to guides

If done well, hanging your art can give you the most satisfying feeling. Stepping back and admiring the result of what you’ve spent so long planning, is the very final part in the whole art buying process. That’s why we feel it’s important for you to take the time to prepare and plan before you hang your art.

Make art the centrepiece of your room with these 3 steps on how to hang.

1. Be prepared

Before you start, make sure you’re fully prepared with the necessary tools to hand. These include a hammer, nails, a pencil (for marking the point where the nail will go), a tape measure, a screwdriver, screws, drill and a spirit level. Also, try to get someone to help. It’s a lot easier (and more fun) to hang pictures with a partner.

Remember, your custom frame is supplied with appropriate fixtures and fittings to suit the size and weight of the frame, including string. To support our larger, heavier framed art you will need to fix large brackets to the wall or use screws with support plugs. Bracket packs will usually state the maximum weight they can support on the package.

2. Decide where you’re going to hang your art

There are loads of fun and inspiring ways to position your art, but a good general rule is to make sure the centre of the artwork or group of art sits at about eye level. Artwork is best viewed at eye level and for this reason you will notice that art galleries, museums and other great art institutions all display their artwork this way.

Finally, have a good think about the space available on the wall and the features and furniture it might hang next to. Your artwork should always have enough even space around it on your wall, so that it doesn’t appear cramped.

3. Hanging your art

Once you’ve decided where everything will go, you’ll need to measure out your space and decide how best to centre your artwork. Make a small pencil mark on the wall where you want your picture to sit (the middle of the piece at roughly eye level) and another little mark on the wall for the nail (marking where the top of the tightened string will be). Canvas art is hung by its internal wooden frame at the back, so make sure the pencil mark for the nail is measured to fit that.

Next, hammer the nail into the wall where you have made the marking for the nail and hang your art. Use a spirit level to make sure your picture is straight and, if you want to, place wall mount tape on the back of the frame to keep it from sliding around.

Taking good care of your framed or canvas art at home can ensure the artwork you love lasts for years. We've highlighted some great tips below, based on our customer's frequently asked questions.

How do I clean framed art?

Before cleaning, remove the framed art from the wall and place on a flat stable surface.

Frame

The frame itself can be gently cleaned or dusted with a soft cloth or brush. Avoid using chemical cleaning products on your frame.

Glass

Glass can be wiped with a clean cloth and household glass cleaner. A good tip would be to spray the cleaning fluid on to the cloth rather than the glass itself to ensure no visible marks are left and fluid does not seep under the frame.

Perspex

To clean Perspex, wipe very gently using only a clean, damp and non-abrasive cloth. Use either water or a mild Perspex cleaner to dampen, again apply the fluid on to the cloth rather than the glazing itself.

How do I clean canvas art?

To prevent the build up of dust and having to do a more thorough clean it's always advisable to dust your Canvas art regularly with a feather duster. Alternatively, use a soft dry cloth to gently clean. Avoid using a damp cloth when cleaning your Canvas art.

How do I pack my framed art for transporting?

Find a cardboard box to fit the artwork within, making sure there's enough room for the bubble wrapping too.

Next, wrap your artwork up in bubble wrap. The corners of your artwork are most vulnerable, so ensure the corners are covered and protected well.

In order to add extra protection and ensure the artwork is snug, place packing material within the box and place the wrapped artwork within.

MemoryPrints is a sophisticated product supplied by PictureCabinet Ltd that enables collection owners to sell photographic quality prints to the public. Collection owners create and maintain a gallery of images which are presented to the public on one or more touch-screen kiosks located in their retail outlet(s), as well as through their own collection website - this website being an example. Visitors to the retail outlets place orders for prints using the kiosks and these are printed by the collection owner, on demand, using their local photo-quality printer. Web orders are fulfilled by third party supplier(s) selected by PictureCabinet Ltd.