Journey Reviews

Flight attendant was very courteous and really helpful. Made 2 trips to serve my wife and I separately as we were with child.The meal served was excellent.Baggage handling at Kolkata airport needs some looking into. The way the bags were coming out seemed like they were thrown on the belts rather than placed.

It was comparatively good experience. Yet the overall ratinga based on several travelling facts, rating would be 3 or 3. 5. Improvement areas - check-in efficiency, baggage handling and to some extent board-in eateries. Rest parameters were well addressed. Hoping for much better experience next time.

The flight was late by nearly 2 hours, and the people in the check-in counter had no idea about the delay. There is so much lack of Internal communication in GoAir and so much lack of punctuality. I will try my level best not to travel with GoAir ever again. Very poor experience.

I am writing this review on behalf of my parents, both of whom are wheelchair-bound senior citizens. I bought my ticket on makemytrip (Booking ID: NN2302215981227; PNR HFJ7M) as a non-stop EWR-DEL flight, which was also mentioned on the ticket. However, 2 days before the trip when I noticed that the EWR-DEL flight time was 18. 5 hours I got suspicious and called AI. They told me that the reason for the longer time was that there was a stopover at BOM, but the passengers would not have to deplane. When I protested that this was misrepresentation of facts, AI told me this is how it was!When I called makemytrip about this confusion, they said they do not have any info about the stopover. It was too late to make any changes. At EWR I expressed my grievance to the AI ticketing agent, who agreed that this was misrepresentation but confirmed (again) that the passengers would have to wait in the plane for 1. 5 hours in BOM.However, in BOM, the passengers were forced to change planes and go through security a second time and as a result, my wheelchair-bound parents missed their connecting flight. They were put on a later flight to DEL in great haste and mental harassment during which they almost lost their travel documents and cell phone. Not only this, because of this unexpected delay, they almost missed their connecting flight from DEL to CCU and had to endure a lot of hardship as well.Both AI and makemytrip lied to me two times: first, when they sold me a non-stop flight even though it was not. And secondly, when they assured me that the passengers would not have to deplane in BOM but they had to actually change flights.If I do not receive a refund of the fare, I will do whatever it takes to receive a fair treatment and make sure that AI and makemytrip are punished for outright falsification.