Cons:
Never flee international without getting a free meal before. Pretty sad. Plus, they charged for earphonestoo. Ridiculous.

DEN

KEF

Okay 5.0

Pros:
The crew members were very nice and always friendly.

Cons:
No meals served in flight, entertainment selection was very poor. No communication regarding long delays..

DEN

KEF

Mediocre 3.3

Pros:
The overall mediocre entertainment was the best part.

Cons:
Bag drop took 75 minutes waiting in a line with minimal signage. The middle seat is not designed to accommodate a small backpack, let alone, my tiny, size 5 feet. There are no snacks provided (7.5 hour flight) and NO refills on WATER!!

DEN

KEF

Excellent 10.0

Pros:
Timeliness! Flights were on time-both actually early. Food for purchase was delicious.

Cons:
N/A

DEN

KEF

Mediocre 3.6

Cons:
No dinner meal served and only one beverage service for 7 hour flight. Had to wait a very long time to order a noodle bowl and beer (not complementary), which were mediocre.
Iceland air does not recognize global entry, therefore I could not get TSA pre-check or expedited customs.

Pros:
I like that the pilot to managed to take off in the snowy conditions and arrived our destination LA our time. The crew was amicable. That was it really.

Cons:
I felt the plane was not very comfortable for a 5 1/2hr flight. I will not fly this plane never on transatlantic it just not cozy like big airbus or b777. Air Canada should invest in big planes if it want to cash out on the passengers connecting their pacific flights.

SEA

YVR

Mediocre 2.0

Pros:
Cancelled 30 minute flight up to Vancouver which reaulted in missed flight to Australia. Air Canada the refused to put us on another flight. Went round and round for 5 hours with Air Canada until they finally put us on 3 separate flights getting to our deatination almost 48 hours late.Horrible

Cons:
Notify passengers if short flight has more than 20% chance of being cancelled. We could have easily driven to Vancouver. If flight is cancelled, then own up to it and put people on next flight.

YVR

SFO

Okay 5.6

Pros:
We finally got to our destination

Cons:
Weather delayed the flight by around 4 hours. Crew at the airport were clearly stressed and took it out on stressed passengers. You had to ask for everything rather than the crew proactively doing things to make people comfortable (regular updates, food vouchers, going around making sure people are comfortable). Captain on plane was good. Crew on plane was ok, more socializaing with each other rather than being proactively helpful.

Cons:
The fight was fine. however on the flight to Houston they loaded one of my suitcases onto another flight. It arrived to late for me to get it before the ship left. Their customer service is horrible!!! They continually lied about where my luggage was. Never again!!!!!

IAH

YYZ

Okay 4.8

Pros:
The crew in the plane was very nice. The pilot gave us many updates. There was available entertainment on flight.

Cons:
The plane was again delayed. 4 flights with United, ALL 4 flights delayed.
Plane is not quite comfortable.
Boarding was messy. Could use lane for group 1 once they are boarded for all the other groups or have 2 ppl boarding for faster smoother turn around.

LAX

SMF

Good 7.6

Pros:
Fast boarding, friendly staff and on time

Cons:
Entertainment is very poor, it was unavailable the entertainment and no WiFi this time

LAX

IAD

Mediocre 3.0

Pros:
Crew was nice.

Cons:
How much do United Engineers get paid? They can’t figure out how to make the last row recline? And why was this particular flight not able to let me select a seat?

Cons:
Paid extra for exit row on A321 - scam for AA to charge extra for this row, there is no extra leg room

DFW

PHL

Okay 5.3

Pros:
Quick boarding

Cons:
Comfortable seats tv screens for seats

CLT

PHX

Excellent 10.0

Pros:
The service was very good

Cons:
All was good

ORD

SLC

Good 7.3

Cons:
Waited one hour and 50 minutes for my luggage. The ENTIRE flight had to wait 1 hour and 50 minutes for our bags to come in on the carousel. There were no apologies or explanations or compensation offered for our wait. Absolutely unacceptable.

Pros:
The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled.

Cons:
This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position).
Cabin temperature could have been a bit lower for my taste.
Crew needs better training with regards to transfer procedure in Chengdu.

AMS

KBP

Good 6.0

Cons:
lost baggage

VCE

AMS

Okay 5.0

Cons:
At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay.
Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included.

Cons:
Poor range of foods, limited supply available by the time the crew gets to you.
Tea was made in a coffee pot and tastes horrible.

DEN

KEF

Mediocre 3.0

Pros:
Iceland air has a good selection of entertainment and all the complimentary water you can drink. That is about the only good thing I can say about my flight.

Cons:
Never got a meal or even a snack on an 8 hour international flight. Seats were very uncomfortable. We took off late, connected late and you guessed it landed late. Nothing is free or complimentary with Icelandair. You get what you pay for. I hope my return flight will be better!

DEN

KEF

Excellent 10.0

Pros:
Clean. Good service. Just way better than most domestic flights in recent memory.

Cons:
Weather delayed the flight by around 4 hours. Crew at the airport were clearly stressed and took it out on stressed passengers. You had to ask for everything rather than the crew proactively doing things to make people comfortable (regular updates, food vouchers, going around making sure people are comfortable). Captain on plane was good. Crew on plane was ok, more socializaing with each other rather than being proactively helpful.

YOW

YYZ

Excellent 10.0

Pros:
Quick flight. Dlient Service in check-in was excellent, she went the extra mile to change my return flight to a more reasonable time.

BDA

YYZ

Good 6.3

Pros:
The staff are friendly

Cons:
They didnt say any information to the passengers who had connecting flights. No one us that all passengers with connecting flight need to check out their luggages and check it in again. Now my luggage is lost..

Pros:
The crew was great. The seats, though cramped, were nice to have electronic device holders instead of built in screens.

Cons:
The flight was 9 hours and they didn't provide any meals. That's ridiculous. When I fly with any other airline for over 7 hours I've always gotten 1 meal, if not 2.
The food for purchase however, was very good. But they should not expect you to pay.

DFW

EWR

Okay 5.0

Pros:
Not a whole lot.

Cons:
Everything. The flight was delayed by 4 hours. There was no food in first class. The luggage was put on an earlier flight ans delivered to a different gate. The person handling luggage in Gate A was rude. We had to go to the other gate at 1am to pickup our luggage.

POS

IAH

Good 7.3

Pros:
Being on time at departure and arrival is a challenge, but despite having a completely filled cabin, they made it look easy.

Cons:
I boarded in Group 4 and all bins were full. So my carry on case had to be checked (several others’ cases as well). This caused me a 30 minute delay at baggage claim and some minor scuffs on an item that wasn’t designed for checking in. These are 2 reasons why I no longer check in. 3 is lost items.

Cons:
Waited one hour and 50 minutes for my luggage. The ENTIRE flight had to wait 1 hour and 50 minutes for our bags to come in on the carousel. There were no apologies or explanations or compensation offered for our wait. Absolutely unacceptable.

MIA

ATL

Mediocre 2.0

Pros:
Not one thing. AA promised us a hotel. No we did not get that. And because I changed my flight on the phone (cause stuck in airport) said we we were supposed to stay there. We were not Compensated with a food voucher. I was supposed leave St Lucia though Miami and I am disappointed

Cons:
short connection in Iceland are nice, but can be stressful... I got off the plane, into the terminal and it already said last call for the flight I was. Running through terminal... arriving at gate, and there we waited for other passengers another 20 minutes or so. It is comforting that they wait, but the running and worrying was not that nice.

DEN

KEF

Mediocre 3.6

Cons:
No dinner meal served and only one beverage service for 7 hour flight. Had to wait a very long time to order a noodle bowl and beer (not complementary), which were mediocre.
Iceland air does not recognize global entry, therefore I could not get TSA pre-check or expedited customs.

DEN

KEF

Good 7.6

Pros:
On time departure
Landed earlier than expected

Cons:
Disappointed alcohol was not complimentary like all my previous international flights.

We’re not the seller.
At KAYAK we don’t set the prices, so it’s not possible for us to guarantee what other companies are selling.

We compile tonnes of data for you
Our service lets you quickly and easily compare results from hundreds of travel sites at once. In this sense, KAYAK is a search engine and we can't guarantee prices we find.

Why aren’t prices accurate 100% of the time?
Prices on airline seats, hotel rooms and car rentals can change frequently. Several people may also be trying to buy the same travel option simultaneously. As a result, you may find, on occasion, that certain prices are no longer available.

If you have more questions or if you have a bad price to report to us,please send us an
email
and someone from our team will get back to you promptly.