Help for passengers

We help with a wide range of travel needs, from disability assistance to accessibility for elderly passengers.

If you require any passenger assistance or have special travel requirements, please let us know as far in advance of your flight as possible, so that we may do our best to accommodate your needs.

Before your date of travel

Kindly note that we have minimum advance notice periods between 48 to 72 hours before your Cathay Pacific or Cathay Dragon flight, to be able to accommodate specific requests. More details on notices and requirements, are listed within each section below.

At the airport

Before the flight, our staff at the counter may request verification of your special assistance needs, usually in the form of a checklist or medical clearance. If you are found to be medically unfit to fly or do not comply with our safety guidelines, Cathay Pacific and Cathay Dragon reserve the right to refuse carriage. We will of course do our best to refund your travel ticket either partially or, where possible, in full. For further information, please view more details on verification requirements, within each of the relevant sections below.