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Not up to expectations

This is not a bad hotel, but it is unlike any other Residence Inn I have stayed at. Room was clean, but everything seemed to be on a very cheap level. Carpets and walls definitely need attention. Normally there is a hotel visitor's book with information on exits, ice machines, local eateries, etc. Didn't exist. There were not any ice machines period. You were supposed to us the ice from your fridge, but that takes a while since the ice machine in the freezer was turned off when I checked in. Usually a TV guide for channels. Again it didn't exist. Some lamps didn't work. The plug over the bathroom sink was extremely loose and didn't work. The hotel did not have the all day coffee/tea station I am used to. We were told to make coffee in our room. Breakfast was mediocre--not what I am used to at Residence Inn. Breakfast area is definitely too small. Hallways were extremely hot. Staff were very nice but could not tell us what was available in the area. If this had been a cheap hotel, it would rate higher, but a Residence Inn should have higher standards.More

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Room Tip: The 2 Bedroom suite works well for families.

Stayed: August 2017, travelled with family

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Ask hrutha about Residence Inn Birmingham Hoover

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Costel H, General Manager at Residence Inn Birmingham Hoover, responded to this reviewResponded 17 August 2017

Dear hrutha, Thank you for providing us with feedback about your stay and we are sorry we did not meet your expectations . Our TV channel listing are on the TV as guide channels and our coffee-tea station is available in the lobby during the hours provided for all Residence Inn hotels . That being said , again I am sorry we felt short on other areas addressed in your comments and I want you to know that we are taking these issues very seriously and working to remedy the shortcomings .Hope you will give us another chance to prove that we can do better and the issues you raised are not the norm in our hotel .Hope to see you again soon . Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

4 of us stay here every year for a week. Love the hotel, the rooms, staff, amenities, and the food. The oatmeal is wonderful. We bring our dogs and they live the hotel too. Great location for the tourney!!

Stayed: May 2017, travelled with friends

Ask Debbie R about Residence Inn Birmingham Hoover

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Costel H, General Manager at Residence Inn Birmingham Hoover, responded to this reviewResponded 28 July 2017

Thank you for your kind review and we look forward seeing you next year !

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

My daughter and I have no complaints about this property -we loved it. Tia is just a jewel!!!! She is always friendly, welcoming, a hard worker, passionate for what she does and an assertive woman! She can fix anything. Regarding the property it was nice and clean with a good size clean pool and fire pit sitting area. Great location close to Galleria Mall and many nice restaurants. Rooms are very comfortable and clean. Housekeeping is very efficient and friendly Toya, Jackie, and Amber are always willing to help and will go out of the way to make you feel welcome - if we ever needed anything they would help us. very efficient and friendly staff. Cant forget Jasmine in the kitchen breakfast was always wonderful and eating area cleaned as fast as possible. Eating are nice and clean. Good food. Very dog friendly

Room Tip: Depending on what weekend

Stayed: April 2017, travelled with family

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Ask twisterbama about Residence Inn Birmingham Hoover

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

I stayed here for business and not only was the older male mgr very unprofessional but markiese jones was very rude. I thought the rudeness was possibly just a bad day but observed his rudeness with another customer. The hair in the tub and the rudeness is not worth the risk of staying here.

Stayed: July 2017, travelled on business

Ask dontstayatthishotel about Residence Inn Birmingham Hoover

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Costel H, General Manager at Residence Inn Birmingham Hoover, responded to this reviewResponded 14 July 2017

Dear "dontstay"Thank you for taking time to provide us with valuable feedback about your stay .Please accept our apologizes if we failed to provide an excellent stay for you .We are addressing the issues you raised and we hope to be able to provide a memorable experience on your next trip .Once again , thank you for your feedback ! Costel Hofman GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

I stayed here for one night with my family while passing through. I had reserved a 2 BR suite, but they were full, so I was given two king suites with a connecting door. It worked just fine. Anytime I walked past the front desk, whoever was working made sure to say hi and they frequently asked if there was anything I needed. I also used the fitness room, and it was nice for that size hotel. It has a weight bench with weights, an elliptical, and two treadmills. The three cardio machines have individual TV screens that worked if that's something you use. The pool was popular and looked nice, but we didn't use it. Last, the hotel is in a convenient location near I-459 but not right on it. It's easy to access and a short drive down the road to a variety of restaurants. If I were passing through again, I'd definitely start with this hotel.

Room Tip: Rooms on the side opposite the pool are probably a little quieter.

Stayed: July 2017, travelled with family

Value

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Service

Ask ertofu about Residence Inn Birmingham Hoover

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

We stayed in this hotel in the way to New Orleans. It was a great accommodation and everything was in working order and the service staff was exceptional. Teresa did a fabulous job in the breakfast area and had all things in order. Tia at the front desk was wonderful and helped us tremendously. She helped us make sure our accommodations in Metairie/New Orleans were ready and set for early check-in if we needed it. We will make our stop here again in the future.

Stayed: July 2017, travelled with family

Value

Cleanliness

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Ask David H about Residence Inn Birmingham Hoover

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC