Royal Bank of Scotland extends its virtual client infrastructure with PRIMEFLEX vShape, and gains highest efficiency and cost reductions

"We can seamlessly give users what they keep asking for. The critical point is that we don’t need an engineer to visit their machine – the user can selfelect to upgrade when it suits and the virtual environment takes care of the rest."

Steve Wood
Head of Workplace Technology, RBS

Fujitsu and RBS deployed a virtual client service that enables flexible working from any device while new services can be delivered instantly and security issues can be resolved quickly.

Customer

RBS is a UK-based bank, headquartered in Edinburgh, Scotland. The group operates a wide variety of banking brands, including The Royal Bank of Scotland, National Westminster Bank, Ulster Bank, Drummonds Bank and Coutts. It offers personal and business banking, private banking, insurance and corporate finance through its offices located in Europe, North America and Asia and has approximately 30 million customers worldwide. RBS has market capitalisation of over £27 billion, making it one of the largest companies on the London Stock Exchange.

Challenge

RBS wanted to extend its virtual desktop environment from 20,000 users to 90,000 as part of a workplace enablement initiative. The objective was to free more users to work flexibly from any device, thus reducing the company’s physical footprint and increasing productivity.

Solution

The company worked with its technology partner, Fujitsu, to extend the existing virtual client services platform, based on FUJITSU Server PRIMERGY and Microsoft HyperV. Now, 70,000 users have used a self-service portal to automatically upgrade their devices to the new environment.

Benefit

Employees can work flexibly from any device, making them happier and more productive

New services can be delivered in hours rather than months, making RBS more responsive to its customers’ needs

Security issues can be addressed more quickly within the central virtual environment

Millions of pounds’ worth of property has been freed up, removing cost from the business