Browsing the " improve technician productivity "

In this infographic, and in the full research report from Astea and WBR Insights, see how field service organizations in the medical device industry are prioritizing patient satisfaction with field service management software. Field service management (FSM) technology is critically ...

The old saying is that necessity is the mother of invention, but that was founded in the industrial revolution. In this post from Astea’s Managing Director – Asia Pacific Steve Scott, see how innovation creates demand in today’s information revolution—and ...

Astea International Inc., a leading global provider of field service management and mobility solutions, announced today that NSC Global, a multinational IT services company, has selected the Astea Alliance™ cloud-based field service management and mobility platform to unify, optimize and ...

Astea International announced today that the BP Group, a mechanical contracting and HVAC company based in New York City, has selected Astea’s cloud-based, field service management and mobility platform, Astea Alliance™, to optimize and improve its largescale service operation. The ...

We live in an integrated world. Nearly every mobile app, software application and website people interact with is integrated into multiple other applications and data sources without anyone ever thinking about it. This integration is so prevalent because it allows ...

Field service has traditionally seemed quite simple. An asset or piece of equipment breaks, the customer notifies the service organization, dispatch schedules a field technician, the technician arrives within an agreed upon service window, fixes the asset, and then moves ...

With any mobile deployment strategy comes a fundamental decision: it is better to build or buy the mobile applications that your workforce will be using in the field? It may seem more economical to develop your app in-house, but there ...

Integrated Solution Cover Story: Automation Puts Field Service In Focus An automated field service management solution helps Fujifilm increase productivity and service level agreement compliance. Once strictly thought of as a cost center by many manufacturers, field service departments have ...