Crozscore:

Software Description:

Planhat is a tool for B2B companies to help them manage their clients throughout the entire customer lifecycle to make sure they are getting maximum value out of your product, and they renew.

Planhat offers a highly customizable and accurate health scores, feature adoption and usage tracking, and revenue management. There are also many ways to help automate your workflows and CS processes.

The Customer 360 view allows all Customer Success division members to have a clear and complete picture of the customer. See conversations, workflows, licensing data, health and more.

Software Description:

With Bazaarvoice, users can discover and approach customers and offer them trusted contests. The main purpose of this solution is that retailers and big brands can acquire new clients by sharing customer-generated content.

Bazaarvoice makes the most of its technology to obtain unique data and insights that are later used for targeting audience and personalizing ads. Content that is shared consists of reviews, ratings, videos, photos, and other experience-based material. If this content is adequately leveraged, it can be the basis for increasing sales and building brand loyalty.

Retailers can send customers email messages so they can quickly reach their review submission page, or they can publish it on Google seller ratings. Other benefits of this program include awareness on the: online retail sales increase, in-store retail sales influence, customer insights, the success of new products, and more.

Software Description:

UserTesting enables website owners or service vendors to set up customer interviews, and get videos of real people speaking about their experiences. It provides actionable insights to develop better products.

The idea behind this service is that people have their websites reviewed by the end user, for which they are paid $10. The knowledge they obtain will help them recognize where users may have a problem with their website, app, or prototype. It is used by designers, game developers, but also by big brands such as PayPal, CNN, WordPress, Adobe, Facebook, Twitter or Microsoft.

Features:

Forecasting

Scheduling

External Integrations

Customer Management

Dashboard

Multi-User

Notifications

Lead Management

Data Import

Data Visualization

API

Data Export

Features:

Notifications

Dashboard

API

External Integrations

Features:

Scheduling

Notifications

Dashboard

Data Export

Summary:

No key features associated with this application.

Summary:

Ratings and Reviews

Questions and Answers

Seller Ratings

Moderation

Fraud Detection and Protection

ROI Measurement

Summary:

Longitudinal tests

A/B test variations

Reactions to photos

Searching for an app

Landing pages

Searching Google for your site

Your Facebook page

Moderated and unmoderated studies

Focus groups

Competitive benchmarking

FAQs:

What are some applications this service is commonly used in tandem with?

Commonly used with CRM applications.

Does this service offer an API?

Yes. Planhat has open API endpoints that are available to view. Reach out to us to ask about them!

Planhat offers a support center with materials to help get you started. We also are constantly updating and releasing new features and help center materials. We are also always available to our customers via chat, so you never on your own when learning the tool. We are always happy to jump on a call and helping to train users!

Who are the main user groups of this service?

Planhat is a Customer Success software built for SaaS companies that range from Startups to Enterprise level.

What platforms does this service support?

Planthat is a web application and is compatible with Chrome, Safari, and Firefox.

FAQs:

Who are the main user groups of this service?

Main users of Bazaarvoice are big brands and retail websites.

What platforms does this service support?

This is a web-based software.

Does this service offer an API?

Yes, it offers API.

What are some applications this service is commonly used in tandem with?

It is commonly used in tandem with social media, analytics, and CRM applications.

What is this service generally used for?

This service is generally used to collect and publish authentic feedback from customers.

FAQs:

What are some applications this service is commonly used in tandem with?

This service is commonly used in tandem with screen recorders.

What platforms does this service support?

This is a web-based service.

Does this service offer an API?

No API offered.

Does this service integrate with any other apps?

No.

Does this service offer multi-user capability (e.g. teams)?

No.

Who are the main user groups of this service?

UserTesting is for anyone who cares about customer experience, including eCommerce managers, UX research teams, product managers, marketers, and designers. It is designed specifically for Enterprise-sized companies.

What is this service generally used for?

This service is for getting rapid customer feedback on almost any customer experience including websites, mobile apps, and prototypes.