When faced with having a difficult conversation do you find yourself procrastinating, back peddling, dodging, panicking, or finding yourself filled with dread? Whether the conversation is with staff, a patron, your family, or an annoying neighbor this session will help to move you forward. These conversations don’t have to be difficult if you prepare in advance and leave your emotions out of the equation.

Next on CSL In Session

We Need To Talk: Overcoming the fear of having a difficult conversation

When faced with having a difficult conversation do you find yourself procrastinating, back peddling, dodging, panicking, or finding yourself filled with dread? Whether the conversation is with staff, a patron, your family, or an annoying neighbor this session will help to move you forward. These conversations don’t have to be difficult if you prepare in advance and leave your emotions out of the equation.

Join us for this conversation…about difficult conversations!

About Jean Heilig

Jean has been with the Colorado State Library since 2005 and is currently the Fiscal Officer and LSTA Grant Coordinator. Previously, she was Senior Director of Jones e-global library at JonesKnowledge.com where she developed an online academic library. She also held the title of Library Director for Jones International University. She spent four years as a Public Services Librarian in the Helen Fowler Library at the Denver Botanic Gardens. She earned her MLIS from the University of Denver and her MBA from the University of Colorado Denver campus.