We guarantee you'll love it!

Try us out risk free! We stand behind our products. If you're not completely satisfied with your first crate for any reason, please let us know within 30 days of your purchase, and we'll refund you the full purchase price (including shipping). You can even keep your first crate as our gift to you, so there's nothing to lose.

This guarantee applies to the first crate of a new subscription. It does not apply to single items purchased from shop or subsequent crates received during a subscription. Of course, if you ever have any problems, contact us, and we will do everything we can to make your experience right, but we might not be able to offer a full refund in certain cases.

To receive your full refund, simply contact us at customercare@kiwicrate.com within 30 days of your purchase. Include "100% Satisfaction Guarantee" in the subject line, and your order number in the body of the email. We'd appreciate a brief description of why you'd like to receive a refund, but you're not obligated to include one. You should expect to receive a full refund of your purchase price back to the payment method you used within 3-5 business days.