Prior to its relationship with iCore, Pennrose, a fast growing company
with nearly 400 employees, was finding it difficult to manage multiple
providers, phone equipment, and network set ups at each of their 160+
locations. They needed a dependable communications solution to
effectively maintain their multi-location and multi-property network
infrastructure, while reducing costs and providing on-going support,
especially when it came to maintaining copper phone lines.

iCore was able to provide Pennrose with a customized and unified
solution that drastically simplified their equipment, vendor maintenance
requirements, and cost. As the single telecommunications provider for
Pennrose, iCore consolidated and unified all of the company’s locations,
created a streamlined approach to transitions, and for development of
new locations. With little flexibility for downtime, iCore worked with
Pennrose to quickly install 90 phones in under two hours at their
Property Support Center location, which supports 90 employees. iCore’s
Project Management team has remained ever-vigilant in this
multi-location install, as Pennrose has continued to rapidly expand,
with new sites needed each and every month. The iCore team was able to
install new sites in less than a week, and porting over existing sites
takes a maximum period of two weeks.

This proactive, lightning-fast turnaround capability, coupled with the
high-quality, centralized service, and responsive customer approach is
what has continually positioned iCore as a trusted partner for Pennrose.

“We vetted out several different vendors. iCore was actually the last
provider to provide an estimate. Other vendors didn’t really seem to be
knowledgeable and comfortable with the dynamics of the real estate
development and property management business. The solutions that had
been presented to us were focused on the install and lacked consistent
support. We really needed a provider that was capable of being part of
the full and on-going development process,” John DeSantis, IT Director,
Pennrose commented. “We never wait for iCore to turn around a new site;
normally you have to wait for the provider. In our business, we have to
be dynamic. New sites can start off in a development phase, go from a
trailer to a model home, and six months later can move to a permanent
property. iCore’s been helpful in being onboard and part of our team
through the entire process and able to change, as we change. From my
research, and what I’ve known, there are not many businesses that
understand us, but iCore has been spot on.”

In addition to Pennrose’s needs for quick and consistent installations
and deployments, there was a need to maintain a significant amount of
copper phone lines included in the cost. Pennrose was previously dealing
with long support calls that could easily have been handled remotely.
Now, with iCore, Pennrose can remotely resolve issues through iCore’s
data center or portal. iCore has also eliminated Pennrose’s maintenance
commitment time to maintain those phone lines by managing the lines
remotely and efficiently on their end.

“Pennrose has benefitted from the convenience of connecting an iCore
phone at any of our properties or at home without any additional
configuration or static IP information and have the same consistent
quality of service. Another added benefit is not only iCore’s successful
history and experience working with large property management and real
estate development companies, but the fact that their solution is
cloud-based and gives us the flexibility we need as we grow to manage
costs, keep our technology assets up-to-date and fully support our
business,” DeSantis concluded.

“We are thrilled to deepen our relationship with Pennrose,” stated
iCore’s Chairman and CEO, Stephen G. Canton. “Our CloudFUZNTM
unified communications solutions are an ideal fit for the development
and property management industry, and as a result, we have delivered
measurable and significant return to Pennrose as they have grown and
expanded to reach new heights. Their prior challenges presented a
perfect opportunity for us to ‘jump in’ and add value, and we are
excited to help them achieve their future business goals going forward.”

About iCore Networks

iCore Networks was established in 2001, and is the premier provider of
integrated solutions that unfailingly meet customer demand now and well
into the future. iCore’s unique CloudFUZNTM solution unified
communications (UC) to seamlessly virtualize office
in the cloud solutions that provide world-class end user
capabilities at a fraction of the cost of maintaining in house systems.

The combination of 'all in one' world-class virtualization & ongoing
maintenance services creates a compelling suite of outsourced services
for customers to choose from in an applications
on demand environment that provides state of the art voice, data,
video & workforce
collaboration tools when & where customers want them on a global
scale.

iCore’s fully secure & scalable network platform that utilizes best in
breed providers such as Cisco, Juniper, Oracle, IBM, Polycom and other
highly specialized platform components fused into a 'StrongCloud' of
services places iCore Networks 'CloudFUZNTM' as the
preeminent platform for office in the cloud
solutions for businesses worldwide. The company has also been
recognized as an industry leader in reports by large analyst firms,
including Gartner and Synergy Research Group. For more information about
iCore Networks, please visit http://www.icore.com
or http://www.icore.com/partners/partners.aspx.

About Pennrose

With more than 30 years of experience, Pennrose combines quality
development and proven management to deliver exceptional
lifestyle-centered communities for its residents. With the superior
knowledge and unparalleled dedication to get the job done right,
Pennrose develops and operates both conventional and affordable
communities throughout the Eastern half of the United States. For more
information, visit https://pennrose.com/.

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