Hi Erika, yes we have disconnected all phones and reconnected 1 at a time, as we have a mixture of phones, uniden handsets and old phones. The phone, when receiving an incoming call, gives one ring then waits 5 seconds and gives another ring until the 40 seconds is up.

Morning TPG. After almost 2 months the problem has finally been resolved. This problem was able to be recitfied through this forum as I did phone TGP themselves and I was told it's not their problem, they are just the supplier for the nbn. But thanks to Erika and the forum I was contacted by a TPG Case Manager. TPG even sent out their tech guru who said "there's nothing I can do here." After a lot of head scratching and conversing the problem was solved by reconfiguring the original modem. So a huge thank you to all involved and many thanks for your vigilance and continued support to help. Kind regards, Kate (ticket number: 8676736)

I had my phone line and internet connected to the NBN yesterday and like previous question raised by Kate, I'm having the same issue. When the phone rings, there's a 3 second pause between each ring. How do I get this rectified.