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Wednesday, June 19, 2013

ThousandEyes launches performance management for cloud era

USA: At Structure 2013, ThousandEyes emerged from stealth mode and launched a new product that, for the first time, provides detailed visibility into the performance of cloud applications and helps IT teams resolve performance problems quickly. ThousandEyes' customers include members of the Fortune 500, Equinix, Evernote, Priceline, ServiceNow, Twitter, Zendesk and Zynga.

ThousandEyes also announced $5.5 million in funding from Sequoia Capital and angel investors:

"Performance management products have not kept pace with the innovation in cloud services. Legacy products are ineffective in solving problems enterprises face today, creating migraines for IT," said Mohit Lad, co-founder and CEO of ThousandEyes. "We have built a product from ground up for the cloud era to help companies get the best performance out of their cloud applications."

As they adopt cloud applications such as Salesforce and WebEx, enterprises are becoming more reliant on networks outside of their control, including the service providers' data centers and the public Internet. Existing performance management products are blind to service issues beyond the corporate network perimeter and when cloud applications are slow or unavailable, IT teams have no idea where the problem lies. This is further complicated when troubleshooting involves distributed teams across different organizations, causing outages to last longer than they should, negatively impacting user productivity and business revenue.

ThousandEyes has developed an innovative new technology that correlates different layers involved in the delivery of applications and pinpoints the source of a problem, whether it is inside or outside an organization. ThousandEyes also makes it easier for people in different places -- or even at different companies -- to work together to fix problems in real time through a built-in collaboration platform that enables issues to be resolved in minutes and eliminates finger-pointing.