Refund Policy

Unfortunately, we do not offer refunds or returns on any orders. This is due to the fact that every item in our store is new and deadstock, so if a customer opens a box and tries the shoe on, it is removed from this condition.

Also, there have been cases where people swap out the real item they purchase with a fake item, and return the fake item to us. For this reason, we will not be accepting any returns.

Every item on our store has proof of purchase. If you would like the proof of purchase please email us at help@theloopnyc.com

If there are any problems with your order, please reach out to our support team at support@theloopnyc.com

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No Returns

Unfortunately, we will not be able to offer refunds or returns for any of our orders. Rest assured, all of our products are 100% authentic and deadstock.

Top-notch support

Have any questions? Our team will respond to any requests/inquiries within 24 hours.

Secure payments

We accept PayPal, credit card, and Amazon Pay.

We want to make it easier for people to purchase sneakers and street wear, without the stress of going through limited releases that require speed and a lot of time. We want to bring convenience to all shoppers who are looking for Yeezys, Off-White, Jordans, and Supreme, without the worry of missing a release or striking out on an item.