AYANA Zeitgeist

Translated from German, Zeitgeist means "the spirit of the moment", and is the key principle underpinning AYANA's service philosophy. Here, we share our inside tips and favorite haunts to help you experience the AYANA Zeitgeist.

It is the time of the year when AYANA’s management team spend a day on the floor doing jobs such as dishwashing, housekeeping, waitressing and guest check-in, in a bid to analyze service processes and further improve guest experiences. As John F. Kennedy once said; “Leadership and learning are indispensable to each other.”

In action here is Clive Edwards, Rooms Executive, checking all incoming vehicles at our entrance gate. He surely seems extra authoritative in his security guard uniform, although does not quite pull off the 'stern' look!

Executive Chef Bernhard Butz checks-in a guest in Main Lobby. No butcher knives were seen at the front office desk during the time of shooting, to our guest's relief.

Michi Sonoda, Japanese Business Development Director, balances two breakfast courses for her guests at Dava Restaurant's table number 4.

Esti Haryono our Director of Engineering spent the day at the Purchasing office, looking generally perplexed sorting out the incoming purchasing requests. The Purchasing department is the key to ensuring the hotel has all the equipment and supplies it needs to serve our guests. A busy role!

Assistant Financial Controller Raymond Sanjaya is used to dealing with numbers but if he took his numbers to the laundry he'd end up in jail. Here, he washes staff uniforms instead.

"And I will try to fix you" sings Giordano Faggioli, Food and Beverages Director of RIMBA Jimbaran Bali, our sister hotel scheduled to open in September 2013. Here, he takes on the duties of an engineering officer and gets his hands dirty.

Perhaps if he had spent more time washing dishes instead of posing for the camera, Rooms Director Martin Ehlers could be discharged earlier from his kitchen-stewarding duties. Lucky he was only on wash-up duties for one day or we'd be out of crockery!