SendBlaster Support

Welcome to the Support section of SendBlaster, email markteing software. Here you will find articles and tutorials that will help you to start your email marketing campaign, manage contact lists and sending options, and tips to avoid spam. The solution to your problems is just a click away!

This error means that database files are physically corrupted, due to the software having been stopped abruptly while writing on them (i.e. after a power failure, hardware reset, hard disk failure, etc)

Please try using the following tool in order to try repairing them:
http://download.sendblaster.com/dbtool3.zip

Hi,
I do not get an email after registering (http://www.sendblaster.com/nl/register/?lang=nl&step=3&errcode=3). The url does contain an errcode, but the page content does not say anything about an error.
Regards,
Joost Breed

Don't worry about the error code. If you get the page saying that your registration is completed you should receive an email with the license almost instantly. If you do not receive it, please check the spam folder or try with a different email account.

Hi, I have pasted some coloured text from MS Word into the editor pane and then followed this with more black text pasted from MS Word. it looks fine in the editor pane but is all coloured in the email preview.
I can highlight and change the text colour in the editor pane but whatever colour I change it to, it still appears as the original colour in the email preview.
Please advise how I can change the text colour.
Thank you
Martin

Hi Martin, we strongly do not recommend that you create an email message using a text imported from MS Word. It is much better to craft it using an HTML editor (for example Adobe Dreamweaver or Kompozer). Your code would be clean and with no formatting issues (some skills in HTML are required).

We purchase SendBlaster Pro in 2007, Order 64846.
But we not use and his product at moment not installed. If we need SendBlaster pro 3 then we must pay 99 eur or 59 eur?
Best regards,
Peeter Trutsi
PT Mikro Ltd,
Estonia

Hi,
I am on test customer and I was in trail but when i tried to send a couple of mails to my self but log says like..
"Destination SMTP server rejected the sender."
Tried various way to clear this problem but does not work...
Any help would be appreciated.
Henry

That message comes from your smtp service and is usually related to an authentication issue or service limitation. Please contact your smtp service provider and ask them about the exact reason of the problem, and how to solve it.

Hi,
I am using send blaster with my SMTP server, Once i start sending, the first few emails get deliver but then I get this message "Destination SMTP server does not want to receive message body"
Please suggest

Hi we are looking for a bulk email service. Can you please help with these questions? Does it come with a Free SMTP Server?
Does it have any free HTML Templates?
How much does it cost?
Can we get fully Customizable Web Form?
Does it have a Bulk Email Verifier?
Will it give us Accurate Statistics of your Email Delivery Rate, Open Rate and CTR Rate?
Any other features.

1. It comes with a free trial of turboSMTP, 2. There are over 100 free templates in the Free version, over 250 in the Pro version, 3. Pro version costs $129,00 4. Yes, you can find some cutomizable sign up forms in the Support section, 5. No, sorry. 6. Sure, you can get all those data simply implementing TrackReports tracking in your outgoing mails. It's free.

Please advise us about below points.
1. Cost of the software
2. The way of payment method (Monthly/Annually/Life time)
3. How many campaigns can operate in one time?
4. How many Email ID can include in a list?
5. Do we need to purchase a domain or are you providing a domain by yourself to us? And Who will set the domain?
6. How many Emails can send per hour?
7. How can we get support for issues of software? Please let us know below details.

1. Pro version costs 129 USD (single license)
2. One-time payment (no monthly fees)
3. One campaign at a time
4. Unlimited
5. No, you can use any domain you own
6. It depends on many factors (email size, smtp server maximum speed, etc..)
7. We offer technical support by email to all our Pro users (lifetime)

Hi, sure, with SendBlaster you can manage large email lists.
The success of your email marketing campaigns depends on several factors, e,g. the SMTP server you will use (It should be reliable and guarantee high delivery rates) and your messages (they should be spam-proof).
It's highly recommended to send emails associated with a personal domain.

Hi
wanted to ask a question please.
When i create my add in sandblaster everything is in alignment, when I do a test mail to different mail accounts hotmail, aol, sbcglobal.net my add is not in vertical alignment anymore..
25% of my add is messed up, s there a way to fix this delivery trouble?
thank you..

Hi, that happens because your HTML email is not formatted properly. Here you can find some rules that you should follow in order to create a well formatted email. If you prefer, you can use one of the templates included in SendBlaster (they are tested across all popular email clients) or request a custom template.

I bought Pro 3 today... and tried out to reach 20K list of email recipients.
However, I couldn't even reach to a single person since I got this message that -
my IP of the computer is being blocked.
How can I skip this problem and continue to use this product ?
Otherwise... I have to cancel out this purchasement... which I am very reluctant to do so....
Hope to hear the way to hit the problem around...
Thanks tons !

We suggest that you use a dedicated SMTP service. This way you should be able to send your emails without that kind of issues. There are many goood SMTP services around, for example, try turboSMTP (you will bypass your IP restrictions and enjoy higher deliverability rates).

On your site you keep saying "Purchase Sendblaster Pro for a ONE TIME COST" but you charge for upgrades to new versions. My question is what does the "ONE TIME COST" actually over? I ask this because everytime I have purchased software for a "ONCE ONLY COST" it was for LIFETIME upgrades also but it seems that yours does not include this so what does this "ONE TIME COST" actually include.

Simply download the free version here. Please note that you do not need to uninstall your current version because it runs side-by-side with it. Just download it, complete the installation process and (optional) follow instructions to import all existing data into SendBlaster 3.

I have a few questions regarding the product.
1. How many mails I can send via sendblaster in a month?
2. To how many unique email IDs I can send mails?
3. Delivery report, I wanted to know wheather the mail is delivered or bounced, can I get that report ?
I would like to have a full product demo, if it setisfies all my needs or not, if you can provide me 1 week's access to the full features that would be great.
Thanks

1,2 With SendBlaster Pro you will be able to send unlimited emails to an unlimited number of recipients each month (be sure to check the SMTP sending limits of your SMTP server). 3. That kind of report is usually offered by professional/dedicated SMTP services, like turboSMTP.

You can download and install the free version. Actually it's more than a demo, since it does not expire.

Yes, in SendBlaster 3 there are 20+ new features (they are all marked "new" in the Software features page). To upgrade, simply download and install the free version of SendBlaster 3, then purchase upgrade and enter the new license key in SendBlaster 3 to activate the PRO version.

I just recently bough sandblaster 2 and then you came out with the new version 3. How can I transfer all my lists and snapshots to the new version since your version did not have an update tab so I could update from version 2 to version 3 and keep all my files.
Can you help?
Also is there a way to increase the screen size of the font it looks like its Font size 9?

Using inline CSS is correct but not all CSS properties are accepted. For this reason, try to code your email as simple as possible. As for CSS, make sure that you specify font-family CSS property everytime and always prefer tables to div tags!

Hi,
I downloaded a trial version of your program and I am currently experiencing difficulties with Unsubscribe. If you can help me out, I will be purchasing the full version from you guys. I have been sending test emails to my secondary email address but when I click on the link for Unsubscribe, it does not do anything. Why is this? Shouldn't it open a link to say you have successfully Unsubscribe.
Thank You

Hi
I would like to know, I have created an email as well as signed into my google analytics account. While composing the mail I have added google analytics... Do i have to do anything else to track my links on my email?
Regards
Sarish

Hi Sarish,
That's all you need to do. After sending your emails you can check Google Analytics results directly into SendBlaster. You will be able to analyze easily the performance of each link on your email.

Sure, there is an easy way to insert tables. Simply install the Advanced HTML Editor plugin (you can find instructions and link to install in the software). That (free) plugin will allow you to work easily with tables (and many more functions).