Coop Market Norway entirely renews all IT Service Management processes with ServiceNow

"The main reasons for choosing Symfoni ESM were the understanding of Coop’s business needs, Symfoni’s documented expertise in the ESM area and the implementation methodology."

Lise Hugdahl
Responsible for Service Management, Coop Market Norway

Coop Market Norway needed to update its IT Service Management solution. It opted for ServiceNow from Symfoni, a Fujitsu company, to save costs and increase efficiency.

The customer

Coop is one of four major grocery chains in Norway and currently operates more than 800 grocery stores in five chain concepts: Coop Obs!, Coop Extra, Coop, Coop Mega and Coop Market. Coop has also 30 large building warehouses and several specialist profiles. Coop is owned by customers themselves through their membership in one of 106 co-operatives. As of today, Coop has 1.4 million members.

The challenge

Coop Market Norway had an outdated IT Service Management solution. It was looking for a solution which included the entire organization and could support other departments like HR, accounting, administration and operations.

The solution

It selected ServiceNow, an Enterprise Service Management solution from Symfoni, a Fujitsu company.

The benefit

Saved between 2 and 4 million NOK per year

Extensive support for business and operations

Flexibility of the solution makes it easy to make changes, upgrade and develop

Accessibility and availability of reports saves time and increases efficiency