Delivery Information

We offer a variety of delivery options to suit your requirements. Please find below a list of these options and the cost if applicable.
All customers may track an order using our Delivery Tracking page.

If you are unsure whether delivery restrictions apply to you, please call our customer support team on 0871 521 33 00 who will be happy to help.

Click & Collect

For just £1.98 you may have your order delivered to a local CollectPlus store and collect it at a time which is convenient to you. CollectPlus is a network of over 6000 local shops nationwide and you'll be offered your closest options during checkout. To find your nearest collection point you can use the CollectPlus store locator tool.

When your order is ready to collect you will receive your unique collection code via email or text message. Bring this with you to the collection point to collect your order. A map and opening times for your chosen store will appear in the message.

Your order will be held at the store for 10 days and can be collected at any time. Orders which are not collected will be returned to our warehouse and your account will be refunded. Please allow up to 2 weeks for the refund to be credited back to your account.

Click & Collect is only available on qualifying products and on orders under £750.

Cut-off Times

Order Day

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Cut-off Time

22:30

19:30

-

17:30

Available for Pick-up

Tue

Wed

Thu

Fri

Sat

Mon

2 Man Delivery

This is a dedicated Ebuyer delivery service for extra-large items. Once your order is placed our customer service team will personally contact you to arrange your delivery. Delivery will be made within 5 working days with a delivery time slot between 8am and 7pm. An SMS/Email will be sent to confirm your order is out for delivery and our delivery team will call you one hour prior to the delivery taking place.

How does it work?

Order Placed

Once the order is received our Customer Service team will call the customer to arrange delivery within 5 working days. An email will be sent to the customer to confirm the delivery date.

Customer will receive an SMS/Email to confirm the order is out for delivery.

The delivery team will call the customer 1 hour prior to delivery.

Terms and Conditions

Delivery will be made direct your door step (Office-Businesses), unfortunately we are unable to install any of the items purchased.

In respect of delivery you are responsible for ensuring that all measurements taken by you are correct for the item to be delivered to your address.

Someone will need to be present at the delivery address to accept the order.

If you are unable to accept the goods on the scheduled delivery date, there will be a re-delivery charge of £30.00

Our delivery team are unable to take any old/un-wanted items away.

Where Goods are not removed from their packaging or you have otherwise not had a reasonable opportunity to inspect the goods on delivery, the Goods will be deemed accepted 7 (seven) days after delivery.

This delivery service is to the UK mainland only (Excludes Scottish Highlands)

Ebuyer (UK) Limited acts as a broker and offers credit from PayPal Credit and a limited number of providers. PayPal Credit is a trading name PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg

*Free Delivery is available when you spend over £49.99 and choose the 'within 5 working days' delivery option. Restrictions apply, please see our Delivery Information Page for details.**11pm next day delivery cut off subject to payment processing and security checks.