Cons:
Counter Crew performance / speed to respond to time. We had arrived early enough but at stood in line for 1 hour which pushed the clock and we couldn’t use the reataurants.

IAH

MCO

Mediocre 2.0

Cons:
The service it poor they dont not were they at i have to wait 10 hrs to fly when i was all ready to go to my detinetion hey don't know were it my logger

MCO

PHL

Excellent 8.0

Pros:
Flight attendants were great

Cons:
No real complaints

EWR

FLL

Mediocre 3.3

Pros:
The flight attendant on the plane was great.

Cons:
Everything else. Delayed from 5 hours before takeoff so they obviously started the day w a delay. As a result we hit bad weather and were stuck in airport for 6 hours, on tarmac for 2.5. And arrived at 2am instead of 6pm. Poor communication, horrific boarding, and despite the fact that no one can control weather, they messed up most of what was in their control.

Pros:
The price. The beautiful stewards. The cleanliness. The air magazine. The excitement of flying. The window to look out of.

QRO

ATL

Excellent 10.0

Pros:
The service and attention to the customer

Cons:
N/A

MEX

NRT

Okay 4.3

Pros:
Actually, the flat bed seat is not an Aeromexico virtue, this is part of the 787-800 series.
Fortunately, All Nippon Airways is serving Mexico City and there is no doubt what is gonna be my next option.

Cons:
1. Delayed departure.
2. Mediocre flight attendants with poor understanding of what this kind of long haul flight should be in business class.
3. The two only meals were uneatable. The chicken was carved 2 weeks ago and stored in permafrost before serving.
4. I've flown 7 times the same route with Aeromexico and this was the worst of all of them.

MEX

CUN

Mediocre 2.0

Cons:
Two one way tickets were purchased to Cancun. The layover was 2 hours... but since the first carrier was late, it caused us to miss our connecting flight. Because the 2 tickets were from different carriers, the airline charged us $1600 to buy new tickets. I would never buy tickets this way again.

Cons:
We had to wait about 15 minutes for the stroller to be delivered (thoroughly wet), and then another 20 minutes for the bags.

CLO

BOG

Excellent 8.0

Pros:
Good attention

Cons:
20 minutes delay

SAL

SFO

Good 7.0

Pros:
The service from the crew and also Avianca staff in El Salvador are really nice, the flight was on time, the baggage was on time.

Cons:
The entertainment in that airplane (N492TA) is too bad for a 6 hours of flight, just one screen for every 4 rows, bad movies, the food wasn’t good taste, the airplane wasn’t well equipped for so long flight.

Pros:
I liked the fact that we were able to get free meals and the first check in luggage free.

Cons:
NIL

UIO

PTY

Excellent 9.3

Pros:
Quito check was best ever. Got an exit isle.

Cons:
Food was weak.

SJO

PTY

Mediocre 2.6

Pros:
nothing

Cons:
the connection was short the flight dropped me off on the tarmac never again will I go Copa

PTY

SJU

Excellent 10.0

Pros:
Food, deinks and staff attention

Cons:
None

CUN

PTY

Good 7.3

Cons:
I did not like the 2 baggage 23 kg rule. International flights are always 32 Kg. I had just one baggage with 29 Kg. and you guys wanted to charge me 104 extra dollars for my only one bag! Too much.
The 32 kg for international flights is the commun rule among all airlines, except Copa. Need to change it. Thanks

Pros:
Friendly service, quality new airplane, American airlines has improved a lot!

BOS

DCA

Mediocre 2.0

Cons:
that my flight got cancelled and wasn't going out until Saturday and I would have been less than 24 hrs in Boston

JFK

LAX

Okay 5.3

Pros:
Everything that happened before the FIRST time we boarded the flight and when we finally landed in LA. The movie selection was pretty good since I couldn’t sleep on the flight and it calmed me down. The flight that was originally 7 hours turned into 5

Cons:
What Irritated me the most about this whole experience was that they waited until everyone had boarded and seated to find a maintenance problem. Credit to them for finding it before takeoff but it should’ve been caught before the plane even left the hangar or when the plane last landed. They said this would be a 15-20 min fix. This was an 8pm flight. 800 became 830, then 9. By 9:00, same problem and I start to wonder if we should switch planes. By 10, they finally tell us that we have to deplane and go to Gate 37 which is on the other side of the terminal. On the way out the flight attendant tells us that we have to hurry up to the other gate because we have to be there by 10:25 to board. I almost wanted to punch him. So we’re there. 10:25 comes and I see the screen turn to 10:40. Around 11, the announcement comes that they’re transferring the food from the other plane to our new plane which further delayed everything. As some kind of compensation, theyleft buckets of snacks and drinks for us prior to boarding as we finally boarded. Finally took off at 12:30. I was so irritated I couldn’t rest on the flight.

DFW

SJC

Okay 5.6

Cons:
I paid $70 for a seat upgrade, and it showed on my boarding pass as “EXIT” (exit aisle) with 6 inches of extra legroom when I purchased the upgrade in London. By the time I arrived in Dallas, the “EXIT” indicator on my boarding pass disappeared. When I boarded the plane there was no extra legroom and row 16 was not an exit row: rows 14 and 15 were. I endured a less comfortable trip, and now have to go through the pain and effort to get a refund. Good luck to me...

Cons:
The flight was delayed almost 7 hours. Nobody was updating us about anything. It was ridiculous. I have a tailbone injury and it's bad enough I have to sit on the plane for so long but to sit in the airport and waste my entire day of just sitting in pain. Unacceptable.

IAH

MCO

Mediocre 2.0

Cons:
The service it poor they dont not were they at i have to wait 10 hrs to fly when i was all ready to go to my detinetion hey don't know were it my logger

MSY

BWI

Mediocre 2.0

Pros:
Not much

Cons:
Add on fees - feels like a scam. Should have flown SouthWest like I usually do.

IAH

LAS

Mediocre 3.3

Pros:
Friendly crew

Cons:
Our flight from Houston to Vegas was delayed for four hours. Once we got to the airport, Spirit informed us that they were tacking on an additional hours worth of delay for a grand total of five hours. I asked if we could be moved to another airline and the guest services person looked at me as if I was speaking a foreign language and had no concept of what it was I was requesting. The terminal area around Spirit was filthy. It stood out just how unkempt the area was at our gate. Can’t blame this solely on Spirit but it definitely left an impression. Finally boarded after five plus hours and once on, that’s when I realized leg room was not really a thing on Spirit. I was literally sitting spread eagle because if I tried to sit straight, my knees would then be digging into the person in front of me. That wasnt an issue for the screaming children behind me, however. They had absolutely no problem karate choopin’ my chair for pretty much the entire three hour flight. The one bright spot was the crew, they were great but not enough to offset the overall experience which was thoroughly miserable.

Pros:
The flight attendants were accommodating and friendly. The ticket agent was also very helpful.

Cons:
Trying to get help at check-in was a fiasco. The seating is cramped. Not having WiFi is a drawback. We were stuck waiting for the plan to take off for 40 min because bags apparently were being loaded.

Cons:
Add on fees - feels like a scam. Should have flown SouthWest like I usually do.

MCO

PHL

Excellent 8.0

Pros:
Flight attendants were great

Cons:
No real complaints

ATL

MCO

Excellent 10.0

Pros:
The customer service and smooth take off and landing. People were smiling, lively, and calm at the same time.

EWR

FLL

Mediocre 3.3

Pros:
The flight attendant on the plane was great.

Cons:
Everything else. Delayed from 5 hours before takeoff so they obviously started the day w a delay. As a result we hit bad weather and were stuck in airport for 6 hours, on tarmac for 2.5. And arrived at 2am instead of 6pm. Poor communication, horrific boarding, and despite the fact that no one can control weather, they messed up most of what was in their control.

Cons:
Our flight from Houston to Vegas was delayed for four hours. Once we got to the airport, Spirit informed us that they were tacking on an additional hours worth of delay for a grand total of five hours. I asked if we could be moved to another airline and the guest services person looked at me as if I was speaking a foreign language and had no concept of what it was I was requesting. The terminal area around Spirit was filthy. It stood out just how unkempt the area was at our gate. Can’t blame this solely on Spirit but it definitely left an impression. Finally boarded after five plus hours and once on, that’s when I realized leg room was not really a thing on Spirit. I was literally sitting spread eagle because if I tried to sit straight, my knees would then be digging into the person in front of me. That wasnt an issue for the screaming children behind me, however. They had absolutely no problem karate choopin’ my chair for pretty much the entire three hour flight. The one bright spot was the crew, they were great but not enough to offset the overall experience which was thoroughly miserable.

IAH

BWI

Okay 5.6

Pros:
The flight attendants were accommodating and friendly. The ticket agent was also very helpful.

Cons:
Trying to get help at check-in was a fiasco. The seating is cramped. Not having WiFi is a drawback. We were stuck waiting for the plan to take off for 40 min because bags apparently were being loaded.

EWR

FLL

Mediocre 3.3

Pros:
The flight attendant on the plane was great.

Cons:
Everything else. Delayed from 5 hours before takeoff so they obviously started the day w a delay. As a result we hit bad weather and were stuck in airport for 6 hours, on tarmac for 2.5. And arrived at 2am instead of 6pm. Poor communication, horrific boarding, and despite the fact that no one can control weather, they messed up most of what was in their control.

Cons:
The flight itself was fine, but connecting through Mexico City airport is troublesome and time consuming. Mexican authorities make everyone go through a long line at customs. Since we checked in through Delta in San Antonio, we did not have a boarding pass for the Lima portion. , We had to exit into the main concourse to get our boarding pass. At that point we were on standby for seats and barely made our connection.

ATL

GDL

Excellent 10.0

Pros:
The price. The beautiful stewards. The cleanliness. The air magazine. The excitement of flying. The window to look out of.

GDL

LAX

Excellent 9.6

Pros:
everuthing ok

Cons:
no nothing wrong depart on time crew exelent good food tv good thank you bording exent

Cons:
Everything else. Delayed from 5 hours before takeoff so they obviously started the day w a delay. As a result we hit bad weather and were stuck in airport for 6 hours, on tarmac for 2.5. And arrived at 2am instead of 6pm. Poor communication, horrific boarding, and despite the fact that no one can control weather, they messed up most of what was in their control.

IAH

MCO

Mediocre 2.0

Cons:
The service it poor they dont not were they at i have to wait 10 hrs to fly when i was all ready to go to my detinetion hey don't know were it my logger

MSY

BWI

Mediocre 2.0

Pros:
Not much

Cons:
Add on fees - feels like a scam. Should have flown SouthWest like I usually do.

Cons:
1st flight was delayed so I missed my connection.
2nd flight was delayed due to mechanical issues so I missed my second connection. I traveled for over 24hours and now that it’s 3 days later , my checked luggage has still not arrived or been found.

PTY

SJU

Excellent 10.0

Pros:
Food, deinks and staff attention

Cons:
None

SJO

PTY

Mediocre 2.6

Pros:
nothing

Cons:
the connection was short the flight dropped me off on the tarmac never again will I go Copa

Cons:
I was delayed two hours because of technical issues and the flight attendants were very unprofessional and mean

GUA

IAH

Excellent 10.0

Pros:
Losding procedure orderly, staff helpful.

Cons:
Pretzels are getting old, anything new out there?

SAT

SFO

Excellent 9.3

Pros:
Plus seating was wonderful. Very comfortable.

Cons:
Could have used more water.

IAH

LAS

Excellent 10.0

Pros:
On time. Courteous and friendly flight attendants.

Cons:
A bit of turbulence at the beginning of the flight and the captain didn’t release the seatbelt sign for longer than I could! Sprint to the bathroom the minute the sign was released. Hallelujah!!

ORD

CLE

Mediocre 2.0

Pros:
Nothing, to be honest.

Cons:
Terrible boarding process (boarding groups one and two together for the first time, so even though we were group two priority, we did not get on until the middle of three and no overhead bin space left). There was no snack/beverage service. We did get a tiny bag of pretzels and were supposed to get either water or juice, but we never saw a beverage. Also, my seat's entertainment did not work. The worst was the HORRIBLE TINY ECON SEATS!!! Unless you are a child or a small woman/man, I would avoid this flight if at all possible. I have never been so uncomfortable on a flight, and I fly a dozen times a year for the last 25 years.

Cons:
they confiscated my circular knitting needles and crochet hook. This was no done on any other flight this trip or in the past. I do not see this rule on their website. what a drag.

SAL

SFO

Good 7.0

Pros:
The service from the crew and also Avianca staff in El Salvador are really nice, the flight was on time, the baggage was on time.

Cons:
The entertainment in that airplane (N492TA) is too bad for a 6 hours of flight, just one screen for every 4 rows, bad movies, the food wasn’t good taste, the airplane wasn’t well equipped for so long flight.

Cons:
Two one way tickets were purchased to Cancun. The layover was 2 hours... but since the first carrier was late, it caused us to miss our connecting flight. Because the 2 tickets were from different carriers, the airline charged us $1600 to buy new tickets. I would never buy tickets this way again.

MEX

YUL

Okay 5.3

Pros:
In time

Cons:
Seats are horrible, not ergonomic at all

CUN

MEX

Excellent 9.3

Pros:
Plane

Cons:
Food

PDX

MEX

Mediocre 2.0

Pros:
One of the phone reps at one point seemed like he cared.

Cons:
This flight was the result of an attempt to rebook a flight after your poor information and integration with travel distributors and insures caused weeks of phone calls and frustration. Then when I finally absorbed the cost of a change that was supposed to be covered - the new flight you booked me on kept changing itineraries and flight times (the reason it was not covered is that Aeromexico didn't convey to me or anyone what boarding classes and conditions were refundable and your reps were constantly confused and changed the story - each time finding a new hurdle). I will never book with Aeromexico again.

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