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Panasonic Community - Join our Community and participate in Discussions where you can learn more about our Products. You will also be able to get advice from other members and Product Experts, as well as documents, FAQ’s, tutorials, and updates.

Live Chat - Chat with a representative from 9am-9pm Monday-Friday and 10am-7pm Saturday/Sunday EST.

Service Locator - Locate the closest Authorized repair center to you for TVs, Microwaves, Vacuums, or Massage Chairs.

Service Request - If you need a product repaired and is NOT a TV, Microwave, Vacuum, or Massage Chair, you can use our Online Repair Request. There, you will be able to get a repair estimate, pay online, and track the repair status.

What should I check if my microwave stops working?

Check the fuse/circuit breaker for the outlet to see if it has been tripped or blown. Check other outlets to see if there is a GFI (Ground Fault Interrupt) outlet that is on the same circuit as the outlet used for the unit and see if it needs to be reset. Connect the oven to another outlet to see if unit is still operational. If the unit is still not working, please contact a local authorized servicer for diagnosis and repair.

Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.

What should I do when my microwave does not seem to be cooking food?

Perform the Basic Power Test:

1. Fill a Pyrex measuring cup with 8 oz. of cold water.2. Place cup in microwave and Press [Quick Min] button.3. Press [Start] button (if needed)4. Check to see if water has warmed up: a. If the water is warm, the unit is working correctly b. If the water is still cold, the test has failed please contact a local Panasonic Authorized servicer for repair.

Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.

Why does the cavity light not come on when I open the door?

The oven cavity light will not come on when you open the door on a 1.2 cft model (those are models where the first numerical digit is a "6"). These models are designed to only light when in operating mode. (Check your Operating Manual for Specifications) All other models will have the light come on when the door is open. If your oven is not 1.2 cft, and the light does not come on when the door is open, please contact an authorized servicer. Local Panasonic Authorized Servicer Examples: NNSN671S, NNSA651S, NNSN661B/W, etc.

Require further assistance?

Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.

What does H97 or H98 Error Code mean?

There is a failure in the Magnetron Circuit. Please contact a local Panasonic Authorized servicer.

Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.

Where can I purchase the hardware pieces for my Microwave Oven Trim Kit? I have broken or lost a piece/s of the hardware kit. ( Applicable Trim kits model numbers: NN-TK621SS, NN-TK732SS, NN-TK932SS, NN-TK922SS, and NN-TK722SS.)

You can purchase the hardware kit part number F107S9P00FPS from our parts distributor. The hardware kit comes with; 4 Brackets, 4 Catches, 4 Strikes, 10 small screws, and 10 large screws. These are only sold as a complete assembly and available from our parts distributor Encompass.

Require further assistance?

Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.

What is the part number of the replacement glass tray for my microwave and where can I obtain one?

Replacement glass trays can be obtained on our website and/or through our recommended parts distributor. Below is our microwave oven to glass tray cross-reference chart, locate your oven model number in the left hand column and the right column contains the part number for the glass tray you will need to order. Click here for the Shop Panasonic site or click here for our parts distributors web site.

Microwave Oven Model Number

Glass Tray Part Number

NN-H924BFW

NN-H924WF

NN-H924WFW

NN-H934BF

NN-H934WF

NN-H935BF

NN-H935WF

NN-H944BF

NN-H944BFW

NN-H944WF

NN-H944WFW

NN-H964BF

NN-H964WF

NN-H965BF

NN-H965WF

NN-P994BF

NN-P994SF

NN-P994SFR

NN-P994WF

NN-S924BF

NN-S924BFW

NN-S924WF

NN-S924WFW

NN-S934BF

NN-S934WF

NN-S935BF

NN-S935WF

NN-S944BF

NN-S944BFW

NN-S944WF

NN-S944WFW

NN-S954BF

NN-S954WF

NN-S955BF

NN-S955WF

NN-S962BF

NN-SD986S

NN-T935SF

NN-T945SF

NN-T955SF

NN-T964SF

NN-T965SF

NN-T975SF

NN-T984SF

NN-T985SF

NN-T994SF

F06014M00AP

NN-G463MF

NN-G463WF

NN-G464MF

NN-G464MM

NN-G464WF

NN-S443BF

NN-S443WF

NN-SN671S

NN-SA661S

NN-SA651S

NN-SN651B

NN-SN651W

NN-SA631B

NN-SA631W

NN-SD681S

NN-SN661S

F06015Q00AP

NN-H724BF

NN-H724WF

NN-H735BF

NN-H735WF

NN-H764BF

NN-H764WF

NN-H765BF

NN-H765WF

NN-P794BF

NN-P794SF

NN-P794SFR

NN-P794WF

NN-S735BF

NN-S735WF

NN-S744BF

NN-S744WF

NN-S754BF

NN-S754BFR

NN-S754WF

NN-S754WFR

NN-S755BF

NN-S755WF

NN-S762BF

NN-SA746M

NN-SD787S

NN-SN756B

NN-SN756BT

NN-SN756S

NN-SN776S

NN-T735SF

NN-T745SF

NN-T754SF

NN-T755SF

NN-T764SF

NN-T765SF

NN-T774SF

NN-T775SF

NN-T784SF

NN-T785SF

NN-T794SF

NN-T795SF

NN-H765BFX

NN-H765WFX

F06014W00AP

NN-H504BF

NN-H504BFR

NN-H504WF

NN-H504WFR

NN-H624BF

NN-H624BFR

NN-H624WFR

NN-H625BF

NN-H625WF

NN-H635BF

NN-H635WF

NN-H644WF

NN-H645BF

NN-H645WF

NN-H664BF

NN-H664MF

NN-H664WF

NN-H665BF

NN-H665WF

NN-S504BF

NN-S504WF

NN-S505BF

NN-S505WF

NN-S532BF

NN-S532WF

NN-S533WF

NN-S542BF

NN-S542WF

NN-S543BFR

NN-S562BF

NN-S562WF

NN-S563BF

NN-S563MF

NN-S563WF

NN-S592SF

NN-S634BF

NN-S634WF

NN-S635BF

NN-S635WF

NN-S644WF

NN-S645BF

NN-S645MF

NN-S645WF

NN-S654BF

NN-S654BFB

NN-S654WF

NN-S655BF

NN-S655WF

NN-SA646M

NN-SA647B

F06014T00AP

NN-7508LLT

NN-7508LMX

NN-7558LLT

NN-7558LMX

NN-759BLT

NN-759BMX

NN-759WLT

NN-759WMX

NN-7898A

NN-L728BA

NN-L738BA

NN-L829BA

NN-L839BA

NN-S749BA

NN-S749BAS

NN-S758BA

NN-S758BAS

NN-S758BAT

NN-S758WA

NN-S758WAS

NN-S768BA

NN-S768BAS

NN-S768WA

NN-S768WAS

NN-S769BA

NN-S769BAS

NN-S769BC

NN-S769LA

NN-S769LAS

NN-S769WA

NN-S769WAS

NN-S788BA

NN-S788BAS

NN-S788LA

NN-S788LAS

NN-S788WA

NN-S788WAS

NN-S789BA

NN-S789BAS

NN-S789WA

NN-S789WAS

NN-S859BALT

NN-S859BAMX

NN-S859WALT

NN-S859WAMX

NN-SD767

NN-SD767S

NN-SD787S

NN-SD797

NN-SN797S

A06014A00AP

NN-SD372S

A0601BA00EP

NN-SB646S

12570000001002

Require further assistance?

Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.

Is it normal for a new (Out of the Box) Panasonic Microwave/Convection oven door to be a little difficult to open ?

It is normal for the microwave/convection oven door to be a little difficult to open the first time because of a cardboard spacer placed between the door and the control panel. Press the microwave's Door Release Button, then gently pull the door until it opens. Finally, remove the cardboard insert that kept the door secure during shipment.

Require further assistance?

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Why does the microwave oven, turntable continue to turn when I open the door?

This can be caused by a malfunction of the latch switch, please contact a local Panasonic Authorized servicer for repair.

NOTE: Due to the safety provisions that are built into all of our ovens, in the event of this malfunction, the unit is not energized and poses no risk of radiation exposure.

Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.

What should I do if my microwave display is not working?

Check to make sure unit is plugged into a working outlet by plugging in another device to determine if power is available at the receptacle.If power is not available at the outlet check your fuse/circuit breaker, panel.

Note: Newer homes/buildings are generally wired with GFI (Ground Fault Interrupt) receptacles, if your building is equipped with GFI receptacles be sure to check if the circuit breaker directly on the receptacle has been tripped and requires reset.

If you determine the outlet has power but the microwave still is not functioning, contact a local Panasonic authorized servicer for repair.

Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.

How to do I remove the odor from inside the microwave?

Combine 1 to 1-1/2 cups (250 - 375 ml) water with the juice and peel of one lemon in a 2 quart microwave safe bowl. Heat contents on high for 5 min.(s). After water finishes boiling, wipe interior of oven with a cloth.

Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.

What is Inverter Technology?

The inverter modulates the level of energy being transmitted by the oven to achieve a consistent level. So when you set 50% power, for example, you actually get a steady stream of 50% power for the entire cooking time. The result is more evenly cooked food, defrosting without cooked edges, and even the ability to keep foods warm until mealtime.

Require further assistance?

Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.

Where can I locate the serial number of my microwave?

Your Microwaves serial number is located on the inside door panel strip.

Require further assistance?

Click here to visit the Panasonic Community to search for specific FAQs or tutorials for your product or ask questions directly to Panasonic or other customers.