Extend Communications, Inc. of Brantford, ON has been honoured with the exclusive 2018 ATSI Call Center Award Of Excellence TOP TEN.

FOR IMMEDIATE RELEASECONTACT: Melanie Dixon

Friday, June 15, 2018 (866) 896-2874

Outstanding Service Earns Award of Excellence

Extend Communications wins coveted ATSI Award of Excellence

TOP TEN

Extend Communications has been honored with the exclusive ATSI 2018 Award of Excellence for the 15th year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Extend Communications was presented with the award at ATSI’s 2018 Annual Convention held at the Embassy Suites, Charlotte, NC.

Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria includes:

– Response Time

– Courteousness of Rep

– Accuracy of Call

– Knowledge of Account

– Overall Impression of Call

“The ATSI Award of Excellence is one of the many ways businesses in our industry can measure their customer service levels as it relates to agent performance. Agents are evaluated on how they interact with callers based on established call handling criteria. The program gives participating companies bragging rights – and with good reason!” Says ATSI President Josue Leon, “It is an honor to know of companies who earn this distinction year over year.”

The award started 22 years ago as a means to improve the overall quality of the call centre industry by setting expectations and measurements to ensure a successful call handling experience.

Now a fifteen-time winner Extend Communications earned the Platinum Award. ATSI extends its congratulations to the staff of Extend Communications on their proven TOP TENquality service to their customers.

About ATSI

The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.

Offering only the best

Reliable Ontario based inbound call centres

Telephone answering services

Emergency dispatch

Absenteeism Call In LInes

Serving clients throughout North America

Testimonials

Extend Communications has literally extended our capacity to communicate with our clients, they provide an invaluable service and they do it well. I can confidently recommend their professional services.

I have worked with several answering services in the past and I find that Extend does a great job; they have been very professional and polite, my customers love them also. Thanks for doing a GREAT job.

Extend made great efforts to understand our business and be our first line contact with customers. Extend handles all customer queries 24/7. The greatest Extend asset? That would be that our customers never knew Extend was answering the call.

We are a plumbing company with the need for after hours call service with reference to emergencies, receipt of email reporting any after hours calls is important to us in order that we can monitor if emergency calls were followed up by on call staff. We look forward to continued…

Extend Communications - All Call has been able to serve our company and two sister companies beyond our expectations.....We appreciate the knowledge and promptness from all staff in keeping our customers satisfied.

Congratulations to our Social Responsibility Committee who was able to make a family's holiday better. Thank you to all who contributed to the 56 items we were able to collect for the 2018 Christmas Basket Campaign!! ... See MoreSee Less