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KEEP YOUR EXISTING NUMBER – IT’S REALLY EASY!

If you want to transfer a number to EE or PLUSNET that's currently on another network, you'll need to:

Purchase a phone with us. We'll issue you with a temporary number so that you can start using your phone and our services straight away whilst you wait for your number to transfer.

Contact your current service provider and request a PAC code. PAC stands for Port Authorisation Code, and this allows numbers to move between network companies. Once issued, your PAC is valid for 30 days

Once you've got your PAC Code call 150 from your EE handset or 0800 432 0200 from your PLUSNET handset, and provide it to an agent. Your number will then be transferred within a day

(this excludes weekends and bank holidays)! For example, if you contact us before 5:30pm on a Monday your number will transfer over on Tuesday. If you call on Monday after 5:30pm your number will transfer over on Wednesday.

A one minute minimum call charge applies. Thereafter calls are charged on a per minute basis.

Calls made within your allowance are charged on a per second basis.

Calls & text messages to certain MVNO ranges and call forwarding services are not included in your allowance. A pre call announcement may be heard prior to call connection. Text messages are charged at 15p per message.

Inclusive minutes and texts are for use in the UK / EU / EEA.

Calls to some charity helplines(e.g Childline) are free to call and will not be deducted from your allowance.

Call divert is included in your allowance where the diverted to number would have ordinarily been included in your allowance. Standard call rates apply to outside of allowance calls.

Roaming minutes and texts are for use whilst travelling within EU, EEA or Channel Islands. For a full list of countries please see ‘points to note’ in the Plan Price Guide or visit ee.co.uk/roaming.

Please see ee.co.uk/ukcalling for a list of Service Charges.

Call charges vary depending on the time of your call as well as other optional selections that you may choose. You will be notified of call costs and have the option to end the call at that point without incurring any charge. Please see our ‘Non-standard Service’ brochure for further details and definitions of our ‘normal working hours’ and ‘extended working hours’.

A one minute minimum call charge applies. Thereafter calls are charged on a per minute basis.

Calls made within your allowance are charged on a per second basis.

Calls & text messages to certain MVNO ranges and call forwarding services are not included in your allowance. A pre call announcement may be heard prior to call connection. Text messages are charged at 15p per message.

Inclusive minutes and texts are for use in the UK / EU / EEA.

Calls to some charity helplines(e.g Childline) are free to call and will not be deducted from your allowance.

Call divert is included in your allowance where the diverted to number would have ordinarily been included in your allowance. Standard call rates apply to outside of allowance calls

Roaming minutes and texts are for use whilst travelling within EU, EEA or Channel Islands. For a full list of countries please see ‘points to note’ in the Plan Price Guide or visit ee.co.uk/roaming

Please see ee.co.uk/ukcalling for a list of Service Charges

Call charges vary depending on the time of your call as well as other optional selections that you may choose. You will be notified of call costs and have the option to end the call at that point without incurring any charge. Please see our ‘Non-standard Service’ brochure for further details and definitions of our ‘normal working hours’ and ‘extended working hours’.

About Pro-Rata Billing

New Connections

Within around six days of connection, you will receive your first bill from EE. This will be for one full month’s line rental to cover the monthly recurring charges in advance. The new package is effective immediately and in the majority of cases, your billing date will be the day after connection to prevent any Pro-rata implications to their inclusive allowances.

Example scenario:

You have purchased on 1st of month.

Billing date usually 2nd of month- you would be charged one month in advance.

Full allowance available immediately.

Additional Lines

If you are adding another line onto your existing account part way through your billing period you will see part charges on their next bill – A part charge for line rental for the additional line from the date of connection, up to their existing bill date plus one month in advance. It’s the same for your inclusive allowances too, you will only receive a partial allowance to use from date of connection until your existing billing date.

Example scenario:

You have purchased on 15th of month.

Your existing billing date is 1st of month (set by date of connection of first EE line).

On next billing date you will be charged for a full month of line rental for each line plus 16 days worth of line rental of new connection to align billing.

16 days worth of allowance available until next billing date

EE – EE Upgrades

If a you have changed price plan it is effective immediately, therefore this will create part charges on your next bill, which will appear as: - A Pro-rata refund of the old plan (as it was paid one month in advance) - A Pro-rata charge for the new plan (to cover the date the charge became effective, until the existing bill date)- A charge for the new price plan, equivalent to one month in advance.- It's the same for allowances too. You will get a partial allowance refund for your old price plan and a partial allowance for your new plan to cover them until their bill date.

Example scenario:

Your existing billing date is 1st of month (set by date of connection of original EE line).

You have upgraded on 15th of month.

On next billing date you will be charged for a full month of line rental in advance in addition to 16 days worth of line rental of the new upgraded Plan to align billing. You will also receive a refund of 16 days worth of line rental for your old plan which was paid in advance.

16 days worth of allowance available until next billing date

Migrations to EE

When you migrate to EE from your Orange/ T-Mobile account will be closed. Your final Orange/T-Mobile bill will act as your first EE bill and will detail a Pro-rata refund of your old plan (because it was paid one month in advance) and a charge for your new plan equivalent to one month in advance. A new Account Number, bill date and Direct Debit date will be set up for your EE account. The new billing date will, in most cases, be the day after connection to prevent any Pro-rata implications to your new inclusive allowances.

Example scenario:

Your Orange billing date is 1st of month.

You are migrating to EE on 15th of month.

Billing date becomes 16th of month for future EE bills.

Your final Orange bill charges one month of new EE plan in advance minus 15 days of Orange line rental.

Full allowance available immediately.

Effective Line Rental

The effective monthly cost is the total amount you would have paid by the end of your contract after taking into account:

The total line rental cost over the contract period.

The upfront cost of a handset, not applicable if it’s free.

Any cash back that’s applicable.

For example, if the actual line rental is £32/month for 24 months, and you have selected a deal which offers total cashback of £96 over 24 months (i.e £4/month), then your effective monthly line rental for the 24 month period will come down to £28/month (£32 - £4 = £28)

Please note the effective cost is not what is debited from your account.

Now Add Additional Flexible Booster (Optional)

You can add additional Flexible boosters to your price plan at any time for just £5.10 each by texting the individual shortcode to 879. Each Flexible Booster last 30days. It will automatically continue for the following month unless you choose to swap it for another or remove it through My T-Mobile. Flexible Boosters can be added at any time and start immediately.

Now Add Additional Flexible Booster (Optional)

You can add additional Flexible boosters to your price plan at any time for just £5.10 each by texting the individual shortcode to 879. Each Flexible Booster last 30days. It will automatically continue for the following month unless you choose to swap it for another or remove it through My T-Mobile. Flexible Boosters can be added at any time and start immediately.

Please read and accept Terms and Conditions

KEEP YOUR EXISTING NUMBER – IT’S REALLY EASY!

If you want to transfer a number to EE or PLUSNET that's currently on another network, you'll need to:

Purchase a phone with us. We'll issue you with a temporary number so that you can start using your phone and our services straight away whilst you wait for your number to transfer.

Contact your current service provider and request a PAC code. PAC stands for Port Authorisation Code, and this allows numbers to move between network companies. Once issued, your PAC is valid for 30 days

Once you've got your PAC Code call 150 from your EE handset or 0800 432 0200 from your PLUSNET handset, and provide it to an agent. Your number will then be transferred within a day

(this excludes weekends and bank holidays)! For example, if you contact us before 5:30pm on a Monday your number will transfer over on Tuesday. If you call on Monday after 5:30pm your number will transfer over on Wednesday.

Monthly Cost

This is the monthly cost of the handset that will be taken from your account by direct debit every month.

Effective Line Rental

The effective monthly cost is the total amount you would have paid by the end of your contract after taking into account:

The total line rental cost over the contract period.

The upfront cost of a handset, not applicable if it’s free.

Any cash back that’s applicable.

For example, if the actual line rental is £32/month for 24 months, and you have selected a deal which offers total cashback of £96 over 24 months (i.e £4/month), then your effective monthly line rental for the 24 month period will come down to £28/month (£32 - £4 = £28)

Please note the effective cost is not what is debited from your account.

EE Extras - all for you, just for being on EE

BT SPORT

We'll give you free access to the BT Sport app, where you'll find all the best live sporting events, such as Premier League, Champions League, Europa League and FA Cup matches. But it's not all about football, there also BT Sport Fight Night Live boxing, MotoGP race days, cricket, American sports and lots more.

FREE APPLE MUSIC

Six free months of Apple Music with access to millions of songs, playlists and recommendations plus the data to stream it, on us.

WI-FI CALLING

We'll keep you connected in even more places. Wherever there's WiFi, you can call and text on EE.

FREE EU ROAMING

With MAX plan use your minutes, texts and up to 15GB data across the EU + USA, Mexico, Canada, Australia and New Zealand at no extra cost.

UK & IRELAND CALL CENTRES

All your calls are answered in the UK and Ireland, so it's easy to get stuff sorted.

USAGE ALERTS

Never go over your data allowance by accident, so you're always in control of your spend.

BT SPORT

We'll give you the first three months free access to the BT Sport app with casting free. After that it's just £5 a monthfor access to the app, where you'll find all the best live sporting events, such as Premier League, Champions League, Europa League and FA Cup matches. But it's not all about football, there also BT Sport Fight Night Live boxing, MotoGP race days, cricket, American sports and lots more.

FREE APPLE MUSIC

Six free months of Apple Music with access to millions of songs, playlists and recommendations plus the data to stream it, on us.

WI-FI CALLING

We'll keep you connected in even more places. Wherever there's WiFi, you can call and text on EE.

FREE EU ROAMING

Use your minutes, texts and up to 15GB data across the EU at no extra cost.

UK & IRELAND CALL CENTRES

All your calls are answered in the UK and Ireland, so it's easy to get stuff sorted.

USAGE ALERT

Never go over your data allowance by accident, so you're always in control of your spend.

The handset provided is supplied by ourselves and not the network. The monthly price shown will be adjusted every year in your March bill by the Retail Price Index announced in February that year. Other prices, such as call charges and roaming costs, may also go up during your plan. For full details please see terms and conditions.

Chitter Chatter source stock from a variety of distribution partners. We seek to gain the best value for our customers by sourcing stock from all over Europe. In some situations stock may have been sourced from Europe and adapted for use in the UK.

Cookie Policy : We use cookies to enhance your user experience. By using this website you agree to our Cookie Policy. To find out more about cookies and how to disable them please view our cookie policy.

A one minute minimum call charge applies. Thereafter calls are charged on a per minute basis.

Calls made within your allowance are charged on a per second basis.

Calls & text messages to certain MVNO ranges and call forwarding services are not included in your allowance. A pre call announcement may be heard prior to call connection. Text messages are charged at 15p per message.

Inclusive minutes and texts are for use in the UK / EU / EEA.

Calls to some charity helplines(e.g Childline) are free to call and will not be deducted from your allowance.

Call divert is included in your allowance where the diverted to number would have ordinarily been included in your allowance. Standard call rates apply to outside of allowance calls.

Roaming minutes and texts are for use whilst travelling within EU, EEA or Channel Islands. For a full list of countries please see ‘points to note’ in the Plan Price Guide or visit ee.co.uk/roaming.

Please see ee.co.uk/ukcalling for a list of Service Charges.

Call charges vary depending on the time of your call as well as other optional selections that you may choose. You will be notified of call costs and have the option to end the call at that point without incurring any charge. Please see our ‘Non-standard Service’ brochure for further details and definitions of our ‘normal working hours’ and ‘extended working hours’.

A one minute minimum call charge applies. Thereafter calls are charged on a per minute basis.

Calls made within your allowance are charged on a per second basis.

Calls & text messages to certain MVNO ranges and call forwarding services are not included in your allowance. A pre call announcement may be heard prior to call connection. Text messages are charged at 15p per message.

Inclusive minutes and texts are for use in the UK / EU / EEA.

Calls to some charity helplines(e.g Childline) are free to call and will not be deducted from your allowance.

Call divert is included in your allowance where the diverted to number would have ordinarily been included in your allowance. Standard call rates apply to outside of allowance calls

Roaming minutes and texts are for use whilst travelling within EU, EEA or Channel Islands. For a full list of countries please see ‘points to note’ in the Plan Price Guide or visit ee.co.uk/roaming

Please see ee.co.uk/ukcalling for a list of Service Charges

Call charges vary depending on the time of your call as well as other optional selections that you may choose. You will be notified of call costs and have the option to end the call at that point without incurring any charge. Please see our ‘Non-standard Service’ brochure for further details and definitions of our ‘normal working hours’ and ‘extended working hours’.

A one minute minimum call charge applies. Thereafter calls are charged on a per minute basis.

Calls made within your allowance are charged on a per second basis.

Calls & text messages to certain MVNO ranges and call forwarding services are not included in your allowance. A pre call announcement may be heard prior to call connection. Text messages are charged at 15p per message.

Inclusive minutes and texts are for use in the UK / EU / EEA.

Calls to some charity helplines(e.g Childline) are free to call and will not be deducted from your allowance.

Call divert is included in your allowance where the diverted to number would have ordinarily been included in your allowance. Standard call rates apply to outside of allowance calls.

Roaming minutes and texts are for use whilst travelling within EU, EEA or Channel Islands. For a full list of countries please see ‘points to note’ in the Plan Price Guide or visit ee.co.uk/roaming.

Please see ee.co.uk/ukcalling for a list of Service Charges.

Call charges vary depending on the time of your call as well as other optional selections that you may choose. You will be notified of call costs and have the option to end the call at that point without incurring any charge. Please see our ‘Non-standard Service’ brochure for further details and definitions of our ‘normal working hours’ and ‘extended working hours’.

A one minute minimum call charge applies. Thereafter calls are charged on a per minute basis.

Calls made within your allowance are charged on a per second basis.

Calls & text messages to certain MVNO ranges and call forwarding services are not included in your allowance. A pre call announcement may be heard prior to call connection. Text messages are charged at 15p per message.

Inclusive minutes and texts are for use in the UK / EU / EEA.

Calls to some charity helplines(e.g Childline) are free to call and will not be deducted from your allowance.

Call divert is included in your allowance where the diverted to number would have ordinarily been included in your allowance. Standard call rates apply to outside of allowance calls

Roaming minutes and texts are for use whilst travelling within EU, EEA or Channel Islands. For a full list of countries please see ‘points to note’ in the Plan Price Guide or visit ee.co.uk/roaming

Please see ee.co.uk/ukcalling for a list of Service Charges

Call charges vary depending on the time of your call as well as other optional selections that you may choose. You will be notified of call costs and have the option to end the call at that point without incurring any charge. Please see our ‘Non-standard Service’ brochure for further details and definitions of our ‘normal working hours’ and ‘extended working hours’.

A one minute minimum call charge applies. Thereafter calls are charged on a per minute basis.

Calls made within your allowance are charged on a per second basis.

Calls & text messages to certain MVNO ranges and call forwarding services are not included in your allowance. A pre call announcement may be heard prior to call connection. Text messages are charged at 15p per message.

Inclusive minutes and texts are for use in the UK / EU / EEA.

Calls to some charity helplines(e.g Childline) are free to call and will not be deducted from your allowance.

Call divert is included in your allowance where the diverted to number would have ordinarily been included in your allowance. Standard call rates apply to outside of allowance calls.

Roaming minutes and texts are for use whilst travelling within EU, EEA or Channel Islands. For a full list of countries please see ‘points to note’ in the Plan Price Guide or visit ee.co.uk/roaming.

Please see ee.co.uk/ukcalling for a list of Service Charges.

Call charges vary depending on the time of your call as well as other optional selections that you may choose. You will be notified of call costs and have the option to end the call at that point without incurring any charge. Please see our ‘Non-standard Service’ brochure for further details and definitions of our ‘normal working hours’ and ‘extended working hours’.

A one minute minimum call charge applies. Thereafter calls are charged on a per minute basis.

Calls made within your allowance are charged on a per second basis.

Calls & text messages to certain MVNO ranges and call forwarding services are not included in your allowance. A pre call announcement may be heard prior to call connection. Text messages are charged at 15p per message.

Inclusive minutes and texts are for use in the UK / EU / EEA.

Calls to some charity helplines(e.g Childline) are free to call and will not be deducted from your allowance.

Call divert is included in your allowance where the diverted to number would have ordinarily been included in your allowance. Standard call rates apply to outside of allowance calls

Roaming minutes and texts are for use whilst travelling within EU, EEA or Channel Islands. For a full list of countries please see ‘points to note’ in the Plan Price Guide or visit ee.co.uk/roaming

Please see ee.co.uk/ukcalling for a list of Service Charges

Call charges vary depending on the time of your call as well as other optional selections that you may choose. You will be notified of call costs and have the option to end the call at that point without incurring any charge. Please see our ‘Non-standard Service’ brochure for further details and definitions of our ‘normal working hours’ and ‘extended working hours’.