Frequently Asked Questions

Electronic cigarettes have been developed to provide smokers with an authentic sensation of smoking without the dangerous side effects that result from burning and smoking tobacco. The electronic cigarette (or e-cig) contains a battery powered atomizer (or clearomizer on some models) which heats the propylene glycol/vegetable glycerine as liquid to create a ‘smoke like’ vapour. This vapour is combined with liquid nicotine and flavorings to provide an experience that is similar to smoking a traditional cigarette, but without the harmfulness. Propylene glycol is a clear liquid that has been approved as a food and tobacco additive by the US Food and Drug Administration.

Everyone is different! Some people like to puff away all day and other people like to stick to their designated ‘vaping’ breaks. As a rough guide, an average 20 a day smoker of traditional cigarettes gets through a 10ml bottle every 10 days or so.

Propylene Glycol (PG) e-liquid is much thinner and produces more of a throat hit than VG – this simulates the feel of smoking more authentically. However, PG e-liquid may cause sensitivity in some users. We would then recommend using the VG e-liquids instead. Vegetable Glycerin (VG) e-liquid is a thick, slightly sweet liquid that produces luscious clouds of vapour. VG e-liquids deliver less of a throat hit. A minority of users complain about a build-up of phlegm in the throat.

We suggest having one clearomizer for your tobacco e-liquids, one for your You can use the same clearomizer for different flavors but bear in mind that there will be a little crossover for the first few hours.

To fill a clearomizer with e-liquid, simply unscrew the black mouthpiece and tilt the unit to a 45 angle. Then simply pour the e-liquid into the barrel. Avoid getting it down the central metal barrel (as this may cause it to leak). Do NOT over fill it.

Leaking is easily preventable. Never let the liquid sit above the top line printed on the clearomizer. This can happen if the unit is left upside down or on its side and will cause it to leak. In order for the unit to work properly there must be a hole for the vapour to exit and this is an essential part of your Tank. We strongly advise you NOT to keep your Tank in your pocket. Due to their long structure, putting it in your pocket puts undue stress on its joints which can cause an array of issues. If you must keep it in your pocket, remove it when you sit down. Please try not to drop or crush it, as it can cause the unit to become misaligned and the joint between the battery and clearomizer will weaken, shortening its life span. How often do you use it? On average, a clearomizer lasts 1-3 weeks. However, many people use the same clearomizer for months without a problem.

If it’s not producing any vapour, your clearomizer/cartomizer may be empty. Replace your cartomizer and fill your clearomizer with e-liquid. If you try to vape without any e-liquid, it could burn out your clearomizer which could permanently damage it, making it redundant. If your battery is running low on charge, then this will affect the vapour production. Using a steady long draw versus a quick sharp draw should produce a better vapour.

Leaking is easily preventable. Never let the liquid sit above the top line printed on the clearomizer. This can happen if the unit is left upside down or on its side and will cause it to leak. In order for the unit to work properly there must be a hole for the vapour to exit and this is an essential part of your Tank. E-liquid will taste bitter so rinse your mouth out with water if this occurs. Use a paper towel to mop up any excess liquid you can see on and around the e-cigarette and make sure it’s as dry as possible before trying to use it again. Please be rest assured that small amounts of e-liquid will not have a negative impact on your health.

Electronic cigarettes do NOT contain tobacco so they do not burn in the same way as traditional cigarettes. They do not produce ash, carbon monoxide, benzene or any of the other dangerous products which result from burning tobacco. The vaporization process produces no smell or residue. People nearby do not face the passive smoking dangers that are associated with traditional cigarettes.

Electronic cigarettes may contain nicotine which is addictive. Electronic cigarettes are not suitable for use by: persons under the age of 18; persons who are allergic/sensitive to nicotine; pregnant or breast-feeding women; persons who should avoid using tobacco or nicotine products for medical reasons; or persons with an unstable heart condition. Keep Electronic Cigarettes out of reach of children.