Dr Lal PathLabs is one of India’s Top Diagnostic Chains with a national network consisting of a National Reference Laboratory in New Delhi along with 190+ other clinical laboratories, 1700+ patient service centers and 5,000+ pickup points as of March 31, 2017 with a test menu of 4500 tests and panels.

Haptik deployed a chatbot on the Dr Lal PathLabs website and is available 24/7 to any visitor to instantly check the status of their pending reports, and enables faster query resolution by guiding the user through every step.

Finding nearby centres, booking a test or browsing for test information and prices is also easily handled by the bot!

Many women tend not to talk about their feminine care – to their friends or even with their healthcare provider or pharmacist – and can find it embarrassing to seek help when they have any intimate health issues, which can be serious.

Not anymore. Meet Betty!
Designed to be kind and caring, Betty is a virtual confidante, who helps women ask questions privately about feminine health issues and provide them with some tips on taking care of their intimate parts.

She is powered by BETADINE® and can also help consumers discover which BETADINE® feminine hygiene products best suit their lifestyle and enable them to request samples.

AkanchaAgainstHarassment is a blog run by Akancha Srivastava, as a safe space for internet users to fight against online harassment. The Akancha chatbot powered by Haptik is a 24/7 service that aims to serve users seeking help through a more personalised, approachable chat-based interface. Questions about cyber safety, how to approach the police, basic rights, Indian laws & more are answered by the bot which is trained to accept requests for help and has been designed to have a comforting, empathetic personality. It’s a platform to give voice to victims who should stand up & speak up. And more than anything, it’s Haptik’s contribution to the noble cause.

Marketeer is a hybrid chat bot, it can answer all of your questions related to Marketeerco. It uses artificial intelligence an machine learning to optimize the customer experience.
So, a customer service platform that learns from our agents and respond to our clients while improving our customer engagement.

Marketeer adds up to 90x efficiency using Artificial Intelligence. It learns from human-to-human conversations and from customer behaviors.

Housejoy is one of India's Largest and Trusted Online Home Services Aggregators.
Their seamless platform houses over 10,000+ service providers and have served more than 1000000 customers with everything ranging from Personal Care to Home Needs to Appliances.

Users can engage with Housejoy through the bot in an easy-to-use chat format that makes booking easier and provides appropriate results in a matter of seconds.

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Chatbot info

The Chat Bot Future

A chat bot is a humanlike conversational character.
Its conversational skills and other humanlike behaviour is simulated through artificial intelligence.
It often acts as a virtual assistant and it can have its own visualisation through an avatar
or it is faceless. We expect that through the years every conversational chat bot will grow into a real virtual human.