Product Details

Vendor Details

DonorSnap

www.donorsnap.com

Founded 2007

United States

About DonorSnap

DonorSnap is an easy to use online donor/membership management system. Features include tracking for donations, pledges, and interactions; unlimited user defined fields; Excel import/export; and online forms/donations. There are no hidden costs or long-term contracts. At $39 per month enjoy all of our features including unlimited users, unlimited usage, and up to 1,000 contacts in your database. Try DonorSnap with your own data risk free for 30 days.

Cons: trainings are sub-par, wish they had chat support - waiting for an answer when you are in the middle of something is annoying. don't like the fact that when you do a search, it brings up ALL the entries instead of just finding the names.

Donor Snap was easy to set up. Customer support was right on it, and with us every step of the way.

Jan 12, 2018

Laura Carter

Friends of Spare Parts Board President

Spare Parts

Non-Profit Organization Management, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The amount of features for the cost is amazing. Features such as being able to set up a donate button for our website and connect with an existing Constant Contact account. I love the ease with which the contact profiles can be edited, and adding donations is a breeze. The reporting features are easy to use and very helpful. They have a plethora of 'how to' videos really, for anything you need to do. I have used several other constituent management systems, and frankly, for the money, this is an excellent software. Plus, when I was looking for a CMS, this was the least 'hard sell' communications I experienced. I appreciated that.

Overall: We were able to establish a CMS for our organization with ease and reasonably priced.

This is an excellent database platform. Not flashy, but very sufficient for our needs.

Dec 19, 2017

David Rurik

Development Director

Covenant Youth of Alaska

Used the software for: 2+ years

Reviewer Source

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: This database does everything we need it to and more. We're a smaller non-profit with 1500 donors. The database makes searching for information and pulling reports simple while providing all the details we need. The BEST part of DonorSnap is their incredible customer support team. They've never taken more than a few minutes to respond to email questions with clear and concise answers. They answer in a way that not only gives you what you need, but teaches you how to find it next time. This team is really on top of their game. Our organization also just launched the new partnership DonorSnap has with goEmerchant for our online giving and feedback from our donors has been very positive. Nice to have it all in one system.

Cons: This software is not flashy or polished. Then again it doesn't have a premium price tag. Once you learn the software though you'll find it has everything most people need to successfully manage an organizations donors/volunteers/etc. I think there are a few functions that would be great to add, but honestly, when I've asked the support team - 2/3 of the time they are already working on that next new feature! For example - one area that is lacking is regional donor search features. We have donors all across the country and when I go visit a certain area it would be great to search for all donors within 50 miles of a certain zip code for example.

Vendor Response

by DonorSnap
on December 20, 2017

David,
Thank you so much for the feedback. Regarding the proximity report... we actually have this ready to go on our testing site. It will go live in the next batch of updates. You'll see that option in DataMiner Platinum by adding the zip code field to the query builder. Let us know how it meets your needs!

We are so happy with DonorSnap. It meets all our needs and is easy to use.

Nov 18, 2017

Carol Greenwald

President

Gathering for Women - Monterey

Used the software for: 1-2 years

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: We are a midsize nonprofit and find that DonorSnap provides all the functionality we need. We purchased it when we were small and as we have grown and needed more functionality, DonorSnap had what we needed. The customer service is amazing and the online video tutorials have been extremely helpful. I know DonorSnap will be able to take us well into the future. Lastly, it is easy to use and new staff can quickly get up to speed.

Cons: Nothing comes to mind other than I wish they had more standard reports so that non-techies like me could more easily get relational data easily.

Great Overall

Nov 15, 2017

Melissa Joye

Regional Director

Heritage Payment Solutions

11-50 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Low monthly price, all the features and reports needed to make your job easier. Customer service is prompt and there are a lot of tools/videos to get you through any common question or "how- to".

Being a new user, the software has been fairly easy to understand and use.

Nov 15, 2017

Jill Walsh

Director of Operations

Know The Truth

Broadcast Media, 1-10 employees

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: The software's simplicity. It is reasonably easy to design reports and customize fields in order to gather data for reporting purposes. DS provides training, which is also very valuable. We undertook a growth campaign in October and the support from Customer Service was top notch. My DS contact "Mark" was extremely helpful and willing to go the extra mile to make our campaign a success, for which we are grateful.

Cons: Would like easier functionality regarding product fulfillment and tracking inventory. The current methodology is cumbersome and unfortunately can't be done in batch mode.

Overall: Already provided

Great customer service. As a new user, I received excellent response to my questions.

Nov 09, 2017

Trish Baker

Director of Development

Alaska Wildlife Conservation Center

Used the software for: Less than 6 months

Reviewer Source

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Pros: DonorSnap keeps all of our donation information in one tidy place, and makes reports easy to create.

Cons: The software does a lot, so there's a learning curve. There are a lot of choices and I only use a few of them.

Overall good program.

Jul 20, 2017

Brian Hock

Treasurer/Grant Coordinator

Walden's Puddle

Civic & Social Organization, 11-50 employees

Used the software for: 2+ years

Source: Software Advice

4/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

3
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: I really don't know if it is worth the cost, one could easily do the same thing in Excel, but having it in the cloud or online does help. I am not sure if it is worth over money for that capability and the ability to know which are your most recent donors.

Pros: Database software that allows you to track donations. It is all online, so multiple people can check donor numbers, input new donors or donations as well as look at yearly performance.

Cons: Too cumbersome and not very user friendly. It takes a while to navigate, so there is definitely a steep learning curve to make it easier fro you. Another weakness is it is difficult to just send email thank you letters to individuals. This would greatly improve the services they provide.

This database does everything you need for a low price

Apr 28, 2017

Jeanne Dimmick

Director of Advancement

Covenant Life School

Fund-Raising, 11-50 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I have worked with bigger and much more expensive databases at past jobs, and I always ran into problems that were unsolvable within the system - reports I needed that it couldn't generate, no ability to mass upload things, or something along those lines. Donorsnap has thought of EVERYTHING. And for such a minimal monthly price. I was recently at a fundraising professionals meeting, and someone in the forum asked what databases everyone used. A few people sheepishly said what they used, but both added "although I wouldn't recommend it. It's a pain." I was the only person in the room who proudly said "Well, I am using Donorsnap, which is really affordable and can do everything I need. I would highly recommend it to anyone." And a bunch of people jotted it down. Its hard to be happy with your donor database, but for the first time, I am. Their customer service is also great, and responds quickly to any questions. They have tons of video tutorials for every page, so you can learn how to do things when you need to handle a new process you haven't done before.

Cons: Like all software, there is a learning curve. You have to figure out how to do the things you want to do - reports, imports, eforms, etc. One time, I had to import hundreds of gifts made on another platform, and get them to match up to the right donor records already in our database. It was quite the conversation with customer service as I learned how to do this, and it wasn't something I hope to have to do often. But it was possible to do it, without manually entering each gift! Which I can't say would be true for all databases. They have built in a ton of flexibility to this database.

Overall: We were able to centralize all of our school's donation records. We can quickly and easily generate reports of all types - no limits on customizable reports. I can allow donors and alumni to update their own contact info. I can easily mass enter gifts and do mass uploads as well. It is a great system.

Above and beyond expectations!

Mar 03, 2017

Courtney McKenna

Animal Welfare Society

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Comments: For our 50th Anniversary a designer produced a commemorative letterhead for us. This letterhead was causing huge problems for our donation acknowledgment letters, to the point we could not even upload them into DonorSnap.

I contacted help, to see if they had ay suggestions. Customer support worked with me both on the phone and after, taking the elements of our letterhead and turning it into a working document. He even added our text back into the document - even merge fields! He went above and beyond my expectations and we are all so grateful for him taking the time to solve our problem.

Couldn't be happier!

Jan 27, 2017

Robert Prankard

Reach One Touch One Ministries Canada

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Comments: When researching a donor management system, the key factors were price and functionality. Customer support wasn't even much of a consideration. It was (and is) however, the exceptional level of support that has us raving about DonorSnap.
By the way, the functionality and pricing are pretty fantastic too.

Donorsnap helped with a "flood" of donations

Jan 19, 2017

Cris McDonough

Assistant to the Director

Connellsville Area Community Ministries

Religious Institutions, 1-10 employees

Used the software for: 2+ years

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is very flexible.

Cons: It's all good.

Overall: Connellsville Area Community Ministries has been a customer of Donorsnap
since the summer of 2013. We track our monetary and in-kind donations
with your system and generate thank you letters and end-of-year
contribution statements. We also track our volunteer hours. By the end
of August 2016 we had approximately 1300 records in our system.

Then, on August 28, 2016, our town was hit with a flash flood that
affected 300 homes and the donations started to pour in. We took in
more than $22,000 the first day! At this point, we have collected more
than $650,000 for the flood recovery effort. With Donorsnap's help, we
were able to generate more than 1500 thank you letters in a three month
period.

We could not have acknowledged that kind of volume by hand. We really
needed Donorsnap. Thank you! We appreciate the work that you do!

Blessings,

Cris McDonough
Assistant to the Director
Connellsville Area Community Ministries

P.S. In addition, your customer support is always timely and I appreciate the improvements you have made over the past three years to make data tracking easier. Your training sessions are efficient and helpful. In comparison to other programs of this type, yours is very affordable. Keep up the good work.

Recommendations to other buyers: Try it!

Really great product!

Jan 18, 2017

Laurie Overstad

Cancer Legal Line

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Comments: Easy to use and best of all -- very responsive and knowledgeable customer support! I highly recommend!!

Great Product

Jan 05, 2017

Reggie Coles

Fire Chief / Paramedic

Paris Landing Community Fire Department

Public Safety, 11-50 employees

Used the software for: 6-12 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Ability to customize to our unique needs.

Cons: No Cons

Overall: This is the 3rd CMS/database program we have used. Donorsnap is by far the best. Their pricing is reasonable. The ability to customize is almost limitless. Help is always just a mouse click away no matter where you are in the program. Support always responds quickly and the staff is very knowledgeable and helpful. With their past recorded training webinars listed in the help section, it's a simple matter to get immediate training on anything in the program. And they always have new training classes scheduled you can sign up for. As a NonProfit Volunteer Fire Dept, we have some unique requirements that other nonprofits may not have. The ability to add custom fields allows Donorsnap to meet these requirements with ease. It works very well with Microsoft Word for mail merge operations and or email communications. Also works well with Excel for importing and exporting information for mass updates. Since we started using Donorsnap we have seen an approximate 10 % increase in our donations in the first year vs the other program we were using. I highly recommend giving Donorsnap a try.

DonorSnap Review

Dec 12, 2016

Kyle Zugelter

The First Tee NorthFlorida

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: For collecting donations and keeping in touch with the past and current donors it is a great system for the price.

DonorSnap is great!

Nov 04, 2016

Susan Vandergriff

A Step Ahead Chattanooga

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Comments: We use DonorSnap not only to manage donations but our volunteers as well. Very user friendly! And we love the reports.

Overall: Opening Doors operates two homeless shelters for women and children in Dubuque, Iowa. In our search for a new donor software package, we asked around and DonorSnap was highly recommended by two local nonprofits. After the initial demo, it was clear to us that the software was affordable, and it had the reporting functions and ease of use that we were seeking. We love how easy it is to send out donor thank you letters quickly and efficiently which saves us so much time. Every week our staff is learning more and more about all of the features that are available to us. DonorSnap's sales and technical support staff are also top notch. We would highly recommend DonorSnap to nonprofits of any size!

Recommendations to other buyers: For the busy development or finance professional, DonorSnap save nonprofits time and money!

Poor "start-up" process, you're mostly on your own

Oct 21, 2016

Kelley Herrera

Administrative Manager

SJC Parks Foundation

Government Administration, 11-50 employees

Used the software for: 1-2 years

Source: Capterra

2/5

Overall

2
/
5

Ease of Use

2
/
5

Features & Functionality

1
/
5

Customer Support

2
/
5

Value for Money

Pros: Online access

Cons: Support staff only available by email; start-up training is inadequate for inexperienced users

Overall: If you haven't used donor management systems before, you are in for a steep learning curve. This vendor rushed us to complete our training (must have needed to get it off their status report), and we've been playing catch up ever since. That "training" was essentially useless.

There are weekly group training sessions conducted online, however, they rarely touch on the things that we need, when we need them. It's hard to say a product contains great features or is a good value when you aren't able to use it in the ways that you'd like to and you're largely left to fend for yourself to get real value out of the system.

It's a shame we didn't have a better start-up experience, because that might have changed a lot for the better. We've been told, "We can offer you additional training - for an additional cost." Not really an option when a small non-profit is on a tight budget as it is - getting nickled and dimed to death in order to make basic use of a product is a problem.

If someone is already used to a similar product, it would probably be much easier to get up to speed. Unfortunately, that is not the case for our organization and the lack of adequate support in the early going has created ongoing issues for us. Meanwhile, we pay our monthly "maintenance" fee every month.

I could recommend this product with reservations - just have reasonable expectations for what you're getting. In my experience, they will over-promise and under-deliver.

Awesome Database!

Sep 27, 2016

Paula Mondino

Office Manager

Why Me, Inc.

Non-Profit Organization Management, 1-10 employees

Used the software for: Less than 6 months

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It is well organized. Each contact is accessible by multiple tabs at the top so you don't have to leave the screen and go back and forth. Everything is right in front of you.

Cons: The interaction with Constant Contact. It would be easier if they were synced so when a contact is added to the database it automatically gets added to Constant Contact. The way it is setup now, you have to "push" all the contacts to Constant Contact and setup a category. It is not able to just add to their current selection.

Overall: I¿ve been using DonorSnap since June and I just want to say how AWESOME this database is! I used GiftWorks for 4 years and DonorSnap is so much more simplified and easy to use. I was able to train my employee who is computer illiterate and she caught right on.
The conversion was easily taken care of by a DonorSnap specialist and they made any adjustments I required.

Recommendations to other buyers: Overall, it is very easy to use and I would definitely recommend it.

Cons: We purchased DonorSnap, but from the half-hour of the first training, I regretted the purchase. There were many more "No, you can't do that"s in the training than I expected knowing that it is a low-budget database, and reports promised during sales pitches were not available once the contract was signed. In one instance, when I recommended a work-around for pulling reports that show gifts AND pledges, I was rudely instructed that "a decision like that would have to go to the ~board~"... ?
The fact that you cannot call a number to talk to a person frustrates me; you have to send an email and they will reply to you within four hours during business hours. They were unable to provide very basic reports (such as, gifts and pledges between x and y dates by persons/households with a specific attribute--because why on earth would you want to know what your board members have contributed within a year); unable to handle soft credits; unable to sync ticklers and interactions. This is far too simplistic to be of any use; I regret the purchase and, within three weeks, was searching again for a new database.

Recommendations to other buyers: Seek out reporting features that are real-world required--pulling multiple reports and heavily relying on excel is unproductive and goes against the purpose of a donor database.

Great customer service!

Sep 01, 2016

James L

Non-Profit Foundation

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Fantastic customer service! Helped to resolve a billing issue even thought it was our mistake. Very responsive!

DonorSnap is an invaluable resource, with outstanding customer service.

Jan 15, 2016

Michelle Zoromski

REECES RAINBOW DOWN SYNDROME ADOPTION GRANT FOUNDATION

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: We use DonorSnap on a daily basis, and I highly recommend it to anyone who asks.

A great, inexpensive Donor Management System!

Mar 19, 2015

Luke Walrath

Director of Development

Alpine Theatre Project

Fine Art

Used the software for: 2+ years

Source: Software Advice

5/5

Overall

3.5
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It's easy to setup and has a lot of great features. The customer service was excellent.

Cons: It lacks some of the more robust features of a higher-end system.

Recommendations to other buyers: For small nonprofits, DonorSnap is a great system. It's inexpensive, and easy to use.

DonorSnap Easy & Efficient

Mar 17, 2015

Dru Seward

Office Manager

Arrow Education Foundation

Philanthropy

Used the software for: 2+ years

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

4.5
/
5

Features & Functionality

5
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: DonorSnap is a small company that gives big service! I really appreciate that I can ask for help and receive a response in a timely fashion (usually within just a couple of hours or sooner). One of the reasons we went with DonorSnap was because they offered a lot of what larger companies offered, but at far less the cost. While they didn't have all the bells and whistles, they didn't pretend to either. We needed something easy to operate. I love that the screens all work basically the same. You don't have to remember how things work from screen to screen. The reporting system encompasses every data field (theirs or our customized fields) and is a breeze to utilize. They advertised "no hidden costs" and after 3 years, that's still true. I've sat in on numerous free webinars that have all been timely within the fiscal year and presented in a concise manner. I like the 20 minute specific lesson experience led by knowledgeable instructors and also learn from questions asked by other attendees. But back to the bells and whistles. Throughout the short time that we've been with DonorSnap, they've thoughtfully added some popular features like credit card interface, the ability to quickly upload individual demographic info solicited from a form on our website, and mass email capabilities to save on postage. I know that there's a lot more to this product than I utilize, but I like that they give me the opportunity to check out new software features with their webinars. I can't think of any other company (that I initially considered) that didn't charge for every little features and support - whether I needed them or not! I'm very happy with DonorSnap!

Cons: I wish there was a better way to show "InKind" donations on a report. Currently, they look the same as a cash donation.

Recommendations to other buyers: If you're looking for a company that listens and genuinely wants to meet your needs, then DonorSnap will not disappoint.

DonorSnap works

Mar 12, 2015

Floyd Reinhart

Treasurer

Sonoma County Philharmonic

Fine Art

Used the software for: 2+ years

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: It does what we need it to do well. The screens are easy and anyone can do the entries.

Cons: I have nothing to say bad about them. It worked on first release.

Recommendations to other buyers: Compare DonorSnap features to more expensive solutions and then choose DonorSnap.

Why I love DonorSnap

Dec 08, 2014

Terry Houston

Civic Garden Center

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

4.5
/
5

Features & Functionality

5
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: This is, by far, the easiest donor management database that I've used in the past 10.5 years. The migration from our previous system into DonorSnap went smoothly and quickly. The ease of data entry, custom fields, and reporting make it, well, a snap. I have been most impressed with the various means of training from web classes, online videos (on each page of DS), and the support. If I run into a problem, I send off a quick email, and the response time is always prompt.

Cons: I would like to see DS offer a shopping cart. As it stands now, a customer can only register online for one class or event at a time. They have to enter credit card info for each one separately.

Recommendations to other buyers: Take the tour that is on the DS website. If this doesn't provide you with enough info, call DS. They will go over the demo with you.

Retrieving Lost Contacts

Apr 30, 2014

Jason Woolford

Executive Director

Christian Resources International

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: I was thrilled at the attention to detail that Donor snap had when helping us recover information that we had lost on our own accord. They were willing help us which in the end helps us help those who minister alongside us here at Christian Resources International.

Why I love DonorSnap

Mar 04, 2014

Terry Houston

Executive Assistant

Civic Garden Center

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: I have used three previous CMS/databases and by far DonorSnap is the easiest and most intuitive one of all ¿ fourth time¿s a charm. From the transition and deployment to training and actual use, the team at DonorSnap has been responsive and pleasant to work with. Every question I have is answered very quickly ¿ much earlier than the range that they guarantee. I can usually run a report without assistance ¿ it¿s that easy, however, if I do hit a snag, the support folks are quick to show me how to arrive at the result. There are online videos and training to support each aspect of the product. I am so happy with this software and you will be too!

Excellent Customer Support

Feb 07, 2014

Donna Merritt

Coordinator of Alumni Services

The W.L. Gilbert Trust Corporation

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Comments: I'm new to DonorSnap and was initially nervous using it. However, anytime I have a question, I am able to click on one of the step-by-step videos to walk me through any process. When I've needed one-on-one help, the customer service department has worked with me until everything is set. I especially like how quickly they respond via email.

Customer Service is top notch!

Jan 23, 2014

Suzy Krueger

Friends of China

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Comments: We are new to DonorSnap and already impressed. Customer Service is top notch. Speedy, easy to understand responses.

Very Impressed with DonorSnap

Jan 20, 2014

Sharon Green

Director

Hannah and Friends

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: DonorSnap is a great donor database system! It is very easy to use. DonorSnap organizes donors and donations in an efficient and well-organized manner. DonorSnap support staff members are very professional and prompt in answering questions. They are extremely knowledgeable of the needs of nonprofits.

Excellent Product with Great Customer Service

Nov 22, 2013

Sarah Hanson

Asst. to Exe. Director

SPCA of Brevard, Inc.

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: The product is easy to use while being sufficiently flexible to allow for tailored donor tracking. The customer service is responsive, friendly and helpful. Great software! Great service!

Excellent program!

Oct 10, 2013

Lori Johnson

Executive Associate

The Center for Balanced Living

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: We've only had DonorSnap for about a month, but so far, this system has met all of my requirements and exceeded my expectations. We are a non profit and this was far and away the very best price for an amazing product. There really was no "catch". They transferred our data with no extra cost and were extremely helpful in doing so. The program is very easy to follow and the on screen helps/videos are fantastic. I haven't even done the start up tutorial and have been able to set up fields, run reports, merge duplicate files and create my own reports. And with limitless options for adding data fields, we are able to capture all sorts of information, unique to us. It is so helpful to be able to pull reports from every bit of information we enter, eliminating the need to track things by hand on multiple Excel sheets. The "to do" reminder on the front page is exactly what our board of directors needed. I'll submit more if I find any cons. But right now, I am completely satisfied and so thankful we found DonorSnap.

Exactly what we needed at a reasonable price

Aug 29, 2013

Megan L

Community Animal Rescue Effort

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: We were using an old donor/mailing list management program that resided on one volunteer's computer, so all data entry and reporting had to be done by that one person. We needed a solution where we could divide tasks and also allow our board to access the data as needed. We looked at a lot of options and chose DonorSnap in 2012 due to the features and price. They imported our existing data so we didn't end up with some data in the old system and some in the new system. It was a seamless transition. We now have several volunteers entering data and running reports. The reporting is easily customizable and gives us exactly the data that we need. The new Mass Entry feature that they released in early 2013 is fantastic!

Amazingly flexible, Affordable, and Attentive

Jul 24, 2013

Nikki Wallace

Director of Business and Finance

Dry Bones Denver

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: We are a small non-profit that started using DonorSnap in April of 2013. Getting started with them has been extremely easy. They uploaded all of our data for us and then did an intensive training session where they customized everything to our individual needs. Learning the software has been very simple. There is a help video for every section of the software. If the help video doesn't answer my question, their customer care department gets back to me within the day and has always answered my questions. There hasn't been any question or need that has not been met in a timely manner. I have been very impressed. I look forward to continue working with DonorSnap and would recommend them to any non-profit looking for a donor management software. I only wish we had started using them earlier.

Comments: Our ministry has been loving DonorSnap since January 2011. The DonorSnap staff understands and assists us in tailoring it to accommodate our unique requirements. Initial training and ongoing technical support are indispensable elements of our endorsement. The dexterity of Importing and Exporting boosts the efficiency and effectiveness of our small multi-faceted staff. From labels for our newsletters to sophisticated analytical reports for our Board, DonorSnap helps us maximize our impact with minimum effort. The low monthly fee stretches our ministry budget in dollars as well as labor efficiencies. We continue to be delighted with this remarkable service!

Low Cost - High Efficiency

May 02, 2013

Dru Seward

Coordinator

Arrow Education Foundtion

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Pros: Ease of set-up.
No hidden costs.
Screens work basically the same throughout the program so it's easy to learn.
Able to customize screens to fit our needs.
Report system easy to understand and manipulate.
Importing original data was a smooth transition.
Can report on and export anything in database.
Help screens have complete information.
Webinars are thorough with timely information for the fiscal cycle - having tips that one might not otherwise think of.
Support staff are friendly, knowledgeable, and respond quickly to answer your questions.

Cons: The only con I can think of involves "In-Kind" donations. I would like to have them entered differently so that they don't look like regular, dollar donations in reports.

Overall: We are a small fundraising organization/alumni association that had previously been working with Access and Excel spreadsheets to keep track of people and donations. It was a nightmare just to keep names straight let alone finances!

The DonorSnap program has consolidated all of our information into one spot with standardized formatting. We're now able to enter and search our data with ease. The reporting system makes sense and we're finding trends with our donors and their giving patterns that help us to better understand our fundraising methods and how to improve them.

When searching for a system to fit our needs, we found that DonorSnap had as many features as much more expensive systems. And they claimed that there were no hidden fees. I was a bit skeptic about this, but it's TRUE! Free webinars, free support, free conversations when you just feel the need to run an idea by someone "in the know".

A great product that's helping our organization to serve and grow!

Simple. Flexible. Powerful!

Jul 18, 2012

Carol Hill

Director of Development

Community Partnership School

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Customer Support

Pros: I have worked with a wide variety of donor software over the last 10 years, i.e. Raiser's Edge, Gift Maker Pro, Donor Perfect, and Salesforce.com, but nothing has been as easy to use and as intuitive and DonorSnap. Kudos on a tool that is well-built with flexibility to accomplish all of our fundraising tasks: events, major donor cultivation, grants, volunteers, mailed donations, and online donations. I can't thank you enough for giving us a tool that will help us build capacity while providing significant budget relief.

Cons: I wish I had been more proactive to have a pre-consultation prior to conversion to prevent confusion during start-up training. The standard reports aren't as robust as I've seen in other tools, but the customized reporting tools are very easy to use.

Overall: If you are a small non-profit, this is the most comprehensive, flexible, and cost-effective tool to use, bar none.

Donor Snap Review

Jun 29, 2012

Mary Ann Bichajian

Charities Manager

Scottish Rite Charities

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Pros: The customer service is outstanding. Every single person I have dealt with at DonorSnap was extraordinarily helpful and knowledgeable. The application is simple to use but very robust at a very reasonable price.

Cons: It's not totally intuitive but once you go through the demo it's very easy to use.

Hitting it out of the park, as usual!

Jun 26, 2012

Cyrena Weeks

Director of Development

Trinity Christian School

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Pros: Excellent Customer Service. Knowledgeable Staff. Quick response. Within minutes I had a response to my question and within an hour all my needs were met. Perfect solution to what was a HUGE problem of managing our donors.

Cons: Don't know of a single con to using Donor Snap.

Overall: Excellent program. I highly recommend Donor Snap. There is NO reason to spend hundreds every month for a service that Donor Snap does at a fraction of the cost . Every function I have wanted Donor Snap has it!

Customer Support Especially Excellent

Nov 17, 2011

Matt Hoffman

Bookkeeper

Upstage Lung Cancer

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Pros: Any time I have a question on how to do something complicated for my non-profit, I am always amazed that DonorSnap can not only do what I need it to do, but that my question is answered fully and quickly by the support staff!

Cons: There's a lot going on on the screen in DonorSnap, but that's because the software can do a lot.

Overall: Overall, definitely a good choice to go with DonorSnap!

new user

Oct 17, 2011

Cathleen Reid

Admin Assistant

Salisbury Visiting Nurse Association

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Pros: So far it has been easy to use, finally have all names formatted the same way.
Very helpful when contacting customer support.

Cons: sometimes a drag between screens

Overall: so far so good

New User - Pleased so far with initial implementation

Oct 12, 2011

Laurel Gould

Membership Committee

Friends of Great Swamp National Wildlife Refuge

Source: Capterra

3/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Pros: Member data was imported easily. Updating is straightforward. Creating labels and renewal letters for membships has been a learning process and we are still working through some of the issues. The customer support has been fabulous and questions have been answered promptly and solutions found for identified issues. The many short training videos are excellent. We have only used DonorSnap for membership data so far. We are hoping to enter volunteers information and other types of donors.

Cons: We are not using the mailmerge feature, and setting up renewal letters and labels from within DonorSnap was not really intuitive. But videos and customer support have helped tremendously.

Overall: So far, we are pleased with DonorSnap for use as a membership database. We'll know more about how it meets our needs as we enter additional types of contacts like volunteers and other donors.

Great Product!

Oct 10, 2011

Annette Peterson

Fundraising Coordinator

King High Historical Foundation

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Customer Support

Pros: MUCH lower fees than other on-line fundraising software.
Has a bunch of usable features without paying for a lot of stuff we will not use.
All inclusive - no add-on fees.

Cons: A little difficult to integrate all of our databases.

Overall: Would highly recommend this program to other potential users.

New to DonorSnap and feeling great!

Sep 30, 2011

Paula Bellemore

Executive Director

Piscataquog Land Conservancy

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

4
/
5

Customer Support

Pros: Smoothest conversion ever! I couldn't believe how seamless it was. And because I can define fields easily on the fly we didn't have to do a great deal of pre-work, as soon as we see a need I can simply create the field needed. DonorSnap is SO easy to use, very intuitive. With minimal training we are recording gifts, pulling mailing lists, tracking interactions and contacts, and syncing with Constant Contact. As a small regional land trust I love that my donor database is online. My board and committee members can enter data into member records themselves rather than sending me emails that I then enter. Their access is limited to what is appropriate for their role, but they can now look up contact information or document conversations - an efficiency that is so valuable when you have limited staff. I have found the reports to be easy to use, and have even created a few new ones - far easier than in ebase.

Cons: We migrated to DonorSnap over the summer from Ebase, and ran into trouble with the name override feature. DonorSnap is creating labels with two names "John Doe and Jane Doe" rather than John and Jane Doe. Perhaps there is an easy fix? I haven't asked yet. Beyond that, we are still learning to use Dataminer, but I find the page help feature a great guide. There were only one or two hiccups with the conversion, not in the migration, but because ebase and DonorSnap have different ways of tracking data (payment type, for example). Dennis suggested an easy work around, and within a year the problem will have dissolved on its own. Don't have any real cons yet...I'll keep looking!

Overall: PLC gives DonorSnap an A+ - We love it! It is the perfect solution for a smaller land trust. Being online means my data is accessible when I am out on the road or working from home or a volunteer's office. I can update donor records quickly, from anywhere, and the program is so intuitive my staff and volunteers have picked it up very quickly with little anxiety. The support available via the page help and video help is extensive, in fact we haven't had to call DonorSnap yet, although during the conversion it was clear that the staff is friendly, accessible and efficient - so I wouldn't hesitate.
After a very disappointing and frustrating experience with our previous software I am both relieved and pleased with all that DonorSnap brings to the table. Bravo!

Review for Donor Snap from Bill MacLeod

Aug 25, 2011

Bill MacLeod

Executive Director

Mission ConneXion

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Customer Support

Pros: We are a fairly far-reaching ministry, with very limited operational resources. We appraciate DS for its cost and ease of use. We like that it is web-based so as we are traveling, we can access the system. We have not utilized most of its ammenities, but know that we have the capacity as we grow.

Cons: Selfishly I would like to be able to phone a support person when I face a problem. However, having said that, we have seldom run into many problems we could not figure out on our own, and when we have phoned and/or emailed with a problem, the turn-around time has been very fast, which I think is amazing considering the cost etc.

Overall: It is not that I WOULD recommend Donor Snap, but I already recommend the service as often as I can to other non-profits I come in contact with who are looking for as reasonably-priced solution to their DB needs. In fact, I just recommended DS yesterday, and I do have opportunity to connect with many NP's. I give DS high marks!

Do yourself a favor and use DonorSnap

Mar 30, 2011

Paul Robertson

E.D.

Turneffe Atoll Trust

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Pros: I'm the only employee for a growing start-up. I picked DonorSnap for it's many attractive qualities; chief among them it will not only grow with my business, but early indications are that it is also going to help my business grow. The added value is in the customer support which is phenomenal, especially the training videos. I encourage anyone in the market for fundraising software to give DonorSnap a close look.

Cons: None to speak of... there are some features like "volunteer" mangement that I don't utilize, but I'm glad to know I will have access to these features in case I need them in the future.

Overall: Call DonorSnap and participate in a webinar. You'll find out what you need to know soon after. I highly recommend it.

Pros: 1. Web-based platform, so can be accessed from any place with browser
2. User friendly, tailorable inteface
3. Packed with features for contact management: basic contact information, donor tracking, reporting, acknowledgements, etc.
4. User added and defined lists allow easy tailoring to a specific organization.
5. Import/Export with Excel allow easy spreadsheet content import and export.
6. Super support. They did the first import from my spreadsheet and have worked with me to customize DonorSnap to my needs. Excellent video tutorials and responsive live help.

Cons: Learning curve as a result of feature richness, although basic use is straightforward.

These would be nice to have:
1. Forms for data entry.
2. A way to easily roll back to prior state in case of inadvertent errors in data entry without calling support. (This is available for Import/Export but not for manually entered data.)

Overall: DonorSanp is super. We selected it instead of trying to develop our own DBMS. Everyone at DonorSnap has been great to deal with, starting with sales to technical support. I have recommended DonorSnap to other affiliates and non-profits.

I recommend it enthusiastically.

Vendor Response

by DonorSnap
on July 24, 2012

Online Forms are now available at no extra charge for all DonorSnap users. The system allows the user to create and edit an unlimited number of forms without going through DonorSnap staff.

EXCELLENT

Dec 16, 2010

Marivel Marrufo

Office Manager

Read Aloud America

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Pros: I switched over to Donor Snap from a another program that had basically the same functions, but Donor Snap is much more user friendly. I love the fact that it is completely web based as we run on Mac computers and that eliminates any compatibility issues. I also love the fact that the fee is a basic fee and you can use all the Donor Snap functions for the same price. Also, Donor Snap only charges a monthly fee based on how many donors you have, but you have unlimited amount of users that have simultaneous access to the program. I also like the fact that Donor Snap imports all your data for you and that is very helpful. Their customer service is superior and they really care about making it easier for you to use their program. I really like the program and I am looking forward to working with the program.

Cons: I have not found anything that I dislike about the program.

Overall: I really recommend this program. I think it would work great for small business as well as bigger corporations.

Best Buy for Your Money

Dec 09, 2010

Colleen McSpirit

Director of Development

John A. Coleman Catholic High School

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Pros: We needed something that was inexpensive, allowed multiple users (without an additional fee), flexible, adaptable and had GREAT customer service. I've used many of the larger more well established data software companies for not for profits and the customer service here is better. If you need all the bells and whistles this might not fit BUT don't over look it at all. Worth major consideration!!! I recommend the product and the people behind it. Excellent.

Cons: Can't think of any at this point. They are constantly making it better and open to input. When I have problems they fix them.

Overall: A bargain and a great option for not for profits on tight budgets.

DonorSnap is a great value!

Dec 07, 2010

Michelle Dingwall

Assistant Director

Feed My People

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Pros: Cost is right; no additional fee for multiple concurrent users; no hardware/software upgrades - the online system works very well for us. The mail merge feature and ability to process multiple acknowledgement letters simulaneously is very straightforward - all staff and volunteers find it easy to use. The staff at DonorSnap are very responsive and willing to work with any question I have. Can't say enough about their customer service - they put all others to shame.

Cons: Lack of an instructional manual made learning the system a little difficult, but their how-to videos embedded in the database help. Some of the screens are difficult to read with the choice of colors.

Overall: I recommend DonorSnap to any nonprofit professionals looking to upgrade their donor/volunteer management systems. It has just about all the bells and whistles of high-end products at a fraction of the cost, and the customer service more than makes up for any shortcomings!

Cons: If you are not familiar with building queries, it take a little time, but that is more of MY con rather than Donor Snap's.

Overall: This is a blessing! Without a previous database (everything was exclusively on Excel ) we had data in all sorts of Excel files. They helped us consolidate files for a VERY reasonable fee, and have been a constant professional, knowledgeable, clear, and pleasant to deal with source of support for any question.

From running reports, to generating letters, categorizing donors, tracking volunteer assignments and pledges and reminder notices, etc.- such a huge help for my one-person office.
The price is a dream. At first, I thought there was a catch(!), but it is genuinely what is claims to be, and we are very grateful for it!

Definitely recommend it. I can't imagine where I would be without this. Yes, as someone mentioned, there are a variety of updates, but that is good - they are always adding new features and abilities based on user requests, suggestions to make it easier and more efficient. So, while it is a great product, it continues to get better and better.

The little DB that could

Dec 01, 2010

Luke Walrath

Executive Director

Alpine Theatre Project

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Pros: Impeccable and personal support! Tons of features with more being added constantly. Incredibly reasonable pricing!

Cons: Sometimes new features can be hard to use, but they have done a good job of trying to walk you through every process. This is where their tech support really shines!

Overall: I would recommend DonorSnap to everyone. For small to mid-sized nonprofits, you can't beat the cost, and it should be able to do almost everything you would want it to do.

Stellar customer support

Nov 12, 2010

John Bradshaw

Owner

Bradshaw Consulting

Source: Capterra

5/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Pros: DonorSnap is marvelous in its user-friendliness, and there are numerous ways to tailor this program to whatever particulars your agency needs. The combination of high functionality, flexibility, affordable pricing and incredibly attentive customer service makes it the key choice for any nonprofit, whether starting a development department from the ground up or revamping an already-flourishing database.

Cons: I have encountered no drawbacks to using DonorSnap.

Overall: I've worked with a variety of donor management software packages over the years. Donor Snap by far affords the most bang for your buck.

Development Director

Jun 02, 2010

Patricia Bogenschuetz

Development Director

CORE/El Centro

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Pros: Donorsnap has been a God-send to our non-profit. We needed a donor database that met our needs, and Donorsnap has provided that. They have also provided great technical support whenever I have had questions. They brought our agency to the next level of effectivenss and efficiency.

Cons: Can't think of any cons

Overall: I highly recommend Donorsnap. It is an excellent program designed by people who know what organizations need in terms of a donor database.

It does the job and I love it!

May 26, 2010

Floyd Reinhart

Treasurer

American Philharmonic

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Pros: Easy entry of data. Nice reports. Good export. Great support of new ideas from users.

Cons: Could use a few more user definable choices on how screens are laid out as I don't use all the fields.

Overall: For its price and ease of use, it can't be beat.

Excellent Product for Smaller Nonprofits

May 25, 2010

Patrick Price

Director of Philanthropy

Milwaukee LGBT Community Center

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Pros: The system is very accessible, user-friendly, and easy to learn. One of iit's greatest features is the level of flexibility possible through user-defined fields. In addition, DonorSnap staff have always be willing to hear my feedback about the product and strive to do what they can to improve it.

Cons: The system needs to be able to query via donation information more readily, be more diverse in how its reports are produce, have the capacity for merged queries, and have standard development tools such soft-crediting.

Vendor Response

The new version of DataMiner Platinum should resolve the query richness and merged query issues.

DonorSnap works for Family Unity International

Nov 15, 2009

Patricia Jessup

Database Admininstrator

Family Unity International

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Pros: The support at DonorSnap is second to none! We are incredibly pleased with the personal service we are receiving!

Cons: The system is continuing to be updated.

Overall: We would highly recommend DonorSnap! The staff is extremely helpful!

Development

Nov 12, 2009

Lori Napierala

Development

Malaika Early Learning Center

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Pros: User friendly program. Easy to access from any computer. Customer support has been extremely helpful and responsive.

Cons: No problems.

Overall: Great program; great price!!

Vendor Response

by DonorSnap
on November 13, 2009

Thanks for working with us Lori

Donorsnap is exactly what we needed!

Nov 08, 2009

Patricia Bogenschuetz

Development Director

CORE/El Centro

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Pros: Donorsnap has helped CORE/El Centro move to the next level of tracking donors and all the information that we need for each of them. The staff at Donorsnap has been incredibly helpful, both in helping us get it set up and in helping us whenever a question arises. There is also a great tutorial that is quite helpful. It is easy to use and definitely meets the needs of our organization.

Cons: I can't think of any negative aspects of Donorsnap. As we have been using it and making recommendations, features have been added that meet those needs.

Overall: My overall recommendation is to definitely check it out and see how it can meet your donor database needs.

DonorSnap Conversion

Aug 21, 2009

Lori Napierala

Administrator

Malaika Early Learning Center

Source: Capterra

4/5

Overall

5
/
5

Ease of Use

4
/
5

Customer Support

Pros: We switched to DonorSnap after using Raiser's Edge. We originally switched due to the complexity of our old software. The primary benefits are:
-unlimited number of users for no extra fee
-on line software so we no longer need to worry about backing up or computer viruses
-simplicity to train staff on how to use
-quickness of getting things done

Cons: We were one of the first users so all of the reports we wanted were not built into the software. The staff at DonorSnap was very responsive and would build a report for us and incorporate it into their software if we needed it.

Overall: Overall we would highly recommend the product. There are a couple of features available in Raiser's Edge that we were using that are not available with DonorSnap. However, our annual cost has gone from $4,000 per year to $480 per year not including all of the money we have saved on internal hardware support. The few features we have given up are more than paid for by the savings and simplicity