Reload the BlackBerry Device Software using the BlackBerry Desktop Software

Before you reload the BlackBerry
Device Software, download and install the latest version of the BlackBerry
Desktop Software.

You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to
reload the BlackBerry Device Software. During that time, you can't disconnect your BlackBerry smartphone from your computer.

Note: You might not be able to back up your smartphone data if you are reloading the
BlackBerry Device Software to resolve a technical issue, such as an application
error.

Connect your smartphone to your computer.

Open the BlackBerry Desktop Software.

In the BlackBerry Desktop Software, click Update.

To download the most recent version of your BlackBerry Device Software, click Get update.

Do any of the following:

To keep a backup file of your smartphone data and settings, select the
Back up your device data checkbox. This backup file is
restored to your smartphone after the software reload finishes. If you don't
back up your data, your smartphone data, settings, and email messages
are deleted from your smartphone when you reload the software.

To encrypt your backup data, click Encrypt backup
file.

If you want to receive an email
when an updated version of the BlackBerry Device Software is available, select the Email me when new versions are available checkbox.