"Well managed and clean hotel"

5

adiugri, gold river
17/08/2019

On a business trip,the room , clenliness, and service exceeded my expectations.
Karen in the breakfast room does an excellent job in greeting everyone with a pleasant Good Morning
and making sure all the breakfast offerings are quickly replenished as needed.

Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Dear Valued Guest,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. So glad our amazing team meet our standards and where accommodating during your stay.
If I can be of assistance in the future, please don't hesitate to contact me at 925-229-1010.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Prerna Rai
General Manager

"Best in Martinez"

4

User
12/08/2019

I do think this is the best option in the Martinez area. It is very conveniently located across from a shopping center with Starbucks and grocery store and good restaurant options. The rooms are fine with good sized fridge and microwave. The TV options are not good for kids--no cartoon network or Disney, etc. The pool is cute, but not heated. Free afternoon cookies! And a decent breakfast with hot options. Staff is very friendly and helpful. The hotel seems to house a lot of temp refinery workers, so has that vibe to it, but a good value for the money and good location. Most of the motels on Alhambra are sketchy, so I think this is the best bet in the area if you do not want to be in Concord, where you get more upscale choices.

Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Dear Valued Customer,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. So glad our amazing team meet our standards and where accommodating during your stay.
If I can be of assistance in the future, please don't hesitate to contact me at 925-229-1010.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Prerna Rai
General Manager

"Great Location but only "average" for a Best Western"

3

dlindb542041, Tacoma, Washington
12/08/2019

Safe area and convenient location. Close to freeway and across from coffee shop, grocery store and resturants. The continental breakfast was average, with not much selection for "hot" breakfast. The bathroom is small with poor water pressure in the sink. We had two rooms, one of which the air conditioning was not working. They were working on sprinkler system around pool, thus we could not enjoy relaxing by the pool, without getting spray by water.

Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Dear Valued Customer,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. So glad our amazing team meet our standards and where accommodating during your stay.
If I can be of assistance in the future, please don't hesitate to contact me at 925-229-1010.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Prerna Rai
General Manager

"Great handicapped parking!"

3

DebiVentura_CA, Ventura, CA
08/08/2019

I have stayed hear a couple of time but on a Friday night, this place was overpriced for the area. Everything was just average compared to other BW's. They do have GREAT handicapped parking! The parking was 5 steps to the front desk and 5 steps to the elevator which led right up to my room.

"You like sleep? Then don't pick this place!"

1

kissyjoy, California
21/07/2019

Wow...this place might be one of the worst places I've stayed. The front desk girl was very nice but that's where it stopped.
Immediately upon walking into our room (207) it reeked if cigarette smoke. We were in a hurry to meet with some friends and accepted it. When we came back to go to sleep, we found extremely uncomfortable beds and pillows. The bedding had stains all over it. The blankets had somebody's hair on them that definitely was not ours. There was a napkin and straw on the floor from a prior guest. The table had something sticky all over it.
As we went to sleep, we found out that the walls are paper thin. There were people in the hallways talking and laughing at 5-6 AM both days we were there. The people upstairs sounded like they were going to come through the ceiling at any moment. We are going home more tired than we left since it is impossible to sleep for more than a couple hours at a time because it's so loud. Not only that, housekeeping still knocks on your door even with the do not disturb sign on.
After housekeeping had been in our room, we came back to find the napkin and straw still on the floor. Our towels were not replenished and they hung wet ones on the bathtub to reuse. There was not a single washcloth in the room. Our beds had been made but, of the 3 uncomfortable pillows, 2 made it onto the bed and 1 was still on the floor. We had to try to get towels from the front desk and they gave us a couple...but no washcloths.
The bathroom is small and is not easy for 2 people to get ready in. There are no mirrors anywhere else in the room so you're stuck with a small mirror. The shower fixture was not attached at the top and would pull out of the wall when you tried to turn the shower on.
This was a dirty, stressful place to stay that you cannot get a good night's sleep at. Avoid this place at all costs!

Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Dear Valued Guest,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will be sharing your comment with our staff to go ahead and improve the inconvenience you experienced.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 925-229-1010.
Sincerely,
Prerna Rai
General Manager

"Lost travel voucher, did not honor express check out so no receipt for business"

2

User
13/07/2019

The front desk lost a $25 travel voucher I gave them when I checked in and then did not email me a receipt even though I requested express check out. I had to find out from my bank they didn't apply the $25 voucher and when I called the hotel they hung up on me repeatedly.

Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Dear Valued Guest,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. So glad our amazing team meet our standards and where accommodating during your stay. Your Travel Card Voucher was never lost and was applied to your stay when you presented it and your receipt was emailed to you as requested.
If I can be of assistance in the future, please don't hesitate to contact me at 925-229-1010.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Prerna Rai
General Manager

"good stay"

4

Sandy T, CONCORD
08/07/2019

Choose express checkout! convenient..Overall good experience and staff is friendly.
Wish our room was not next to the ice machine due to the noise but it was minor and didn't disrupt our sleep. I would return if I visited Martinez again.

Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Dear Sandy T,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. So glad our amazing team meet our standards and where accommodating during your stay.
If I can be of assistance in the future, please don't hesitate to contact me at 925-229-1010.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Prerna Rai
General Manager

"Great place to stay"

5

Tome M, Madera, United States
02/07/2019

I have stayed there before and returned because I liked the hotel and the breakfast. Not big on plain scrambled eggs but they have little omelets that are good. Time in the hot tub was also good. Beds were comfortable and so was the room.

Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Dear Tome M,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. So glad our amazing team meet our standards and where accommodating during your stay.
If I can be of assistance in the future, please don't hesitate to contact me at 925-229-1010.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Prerna Rai
General Manager

"Front desk staff needs to be trained"

1

Explorer42131767372, Napa Valley, California
07/06/2019

The front desk person at checkin was so preoccupied with what was going on with the patio door (that the manager and two other staff members were handling) that she could not service me (the only person at the counter/lobby) I had an airport pick up and needed her to focus, which I stated. Apparently she didn't because at 8:30a the following morning I get a call from the front desk asking me what my name was and that there wasn't anyone assigned to that room. I responded by describing the person that checked me in, the time and that my credit card was ran and a printout was initialed and signed. She repeated “yeah, well I don't have anyone assigned to that room”. I told her I was sleeping and didn't know what to tell her.
At check out, I asked if she was the person that called the room, she said “yes”. As I began to state that wasn't the best way to handle a front desk mix up, she began to talk over me restating she didn't have anyone assigned to that room. I attempted to restate that it is not the responsibility of the guest for lack of accuracy of the front desk and once again she spoke over me saying it is not on her either and the system did not have anyone assigned to that room. As she is checking me out and charging my credit card- so apparently I was checked in in order for her to check me out...
Oh and did not mention that the tv and coffee maker were not plugged in (far behind the furniture) so after two calls to the front desk the maintenance person shows up and plugs them in AFTER he unplugged the lamp and something else because there aren't enough sockets for the tv, lamp and something else to be plugged in at the same time.
I will NEVER stay at this Best Western and will think quadruple times before booking any Best Western

Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Will be showing your comment to our staff we really appreciate you bringing that to our attention. Once again would like to apologizes for that inconvenience you experienced during your stay.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 925-229-1010.
Sincerely,
Prerna Rai
General Manager

"2 stars"

2

User
02/05/2019

The paint was peeling off the wall, the shower had no pressure and my room was next to the ice machine. Guest kept coming for ice and the machine was loud when producing the ice late at night. There is only one elevator servicing the whole hotel.

Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Dear Johnny,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. So glad we meet your standards and continue to come back to our property. We appreciate you bringing that to our attention I will have my maintenance staff work on that.
If I can be of assistance in the future, please don't hesitate to contact me at 925-229-1010.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Prerna Rai
General Manager

"Busy place, they do their best, sometimes some things looked over"

4

girlanddog, San Francisco, California
18/04/2019

Kudos to Gizelle and her infectious smile and the lady with the short brow hair who works in the breakfast room. I was given the very best room upon request--THANK YOU! But there were little things like people who questionably were fellow guests hanging out at the pool and also coming in from the outside for breakfast. Someone spilled milk in the elevator and when the maintenance guy finally came, he left the elevator out of order while he went off to chat with someone in the back office, I had to shout out to get their attention so the elevator would be put back in order. then, he merely wiped up the spill without cleanser and without washing the walls where it was spilled. This is a very busy hotel. It is also irritating when the staff checks you in and then interupts your check in because someone else is in line behind you and wants their key card fixed. I stayed her once before and my room number was also programmed on someone else's key and that person entered my room and went to the bathroom noticeably in my room before it was discovered it was not their room and the staff did nothing. The maintenance supervisor is sort of weird. It is the best hotel in Martinez and within walking from good restaurants and a grocery store, It is what it is. Food workers need to wash hands after taking out trash and cleaning surfaces before handling food.

Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. So glad our amazing team meet our standards and where accommodating during your stay. Will be showing your review to our staff regarding the comments you brought to our attention.
If I can be of assistance in the future, please don't hesitate to contact me at 925-229-1010.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Prerna Rai
General Manager

"Uncomfortable Bed, Barely Slept"

1

norabakes, San Antonio, Texas, USA
14/04/2019

Biggest complaint: King size bed in Room 340 was so hard and uncomfortable that we barely slept at all, tossed and turned all night. I don't need a super soft bed but this bed is way too firm for a hotel. Terrible.
Second complaint: Breakfast. The eggs have ham cooked in it. I've been to many hotels and scrambled eggs are a very standard item for breakfast. Why would you put ham in it? They already had sausage to choose from as well. There are alot of vegetarians and people who don't eat pork, so that is ridiculous. That just left me with bread and yogurt to eat. Unless you want cheerios or instant oatmeal. Also, their waffle maker is currently broken.
Minor complaints: Noise. Take into consideration how many nights you are going to sleep here. If it's just one night, I would say you can probably tolerate the sound of cars buzzing by (hotel is right next to highway). This wouldn't have been a problem except I couldn't sleep on the hard bed, so I heard the cars all night. Also, the walls are fairly thin so I did hear people open and slam their hotel door next to us, once.
Minor complaint: The bathroom door cannot stay open (slams shut). Some pillow cases were stained (ew) but there was at least 2 clean ones. Bathtub drains very slow, so you are showering with water up to your ankles. I don't mind this because the bathroom sink did not drain slow, that would have been a major complaint if it did.
Positives: free parking. free wifi. easy check in. clean room, clean towels, aside from some pillow cases. No bugs. Free breakfast (if you eat a bunch of pork). Elevator wasn't slow.

Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Dear Nora Bakes,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will be using your feedback to inform our staff of your comment and work on the comments you brought to our attending.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 925-229-1010.
Sincerely,
Prerna Rai
General Manager

"Pretty bad"

1

User
07/04/2019

Our room was not cleaned for our second night of stay. Our towels were taken but no one came back to clean the room or replace the towels. Our garbage cans were left overflowing. The front desk clerk acted put out to get us towels that evening. Our toilet clogged our second night requiring us to use the public restroom. There were stains on the sheets and blanket. The air conditioner unit was filthy. The hot tub was barely warm enough and most of the jets were broken making it an unpleasant experience after a long day of sightseeing. My daughter got food poisoning from the breakfast. I was extremely disappointed in this stay. I had high hopes for the only hotel on our trip in which we would spend 2 nights. I will never stay there again and would not recommend anyone else to either. I reviewed my stay through Best Western and received communication from the hotel manager. She was not very helpful in addressing my complaints.

Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Dear Paula A,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will talk to our staff regarding your complaint and show them your review. Once again, I sincerely apologizes for the inconveniences you experienced during your stay.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 925-229-1010.
Sincerely,
Prerna Rai

"Not the best"

2

srdaloha, New Boston, New Hampshire
28/03/2019

I recently stayed at this hotel. It was dr
Dirty cigarette buts in lobby for to days, the elevator had oreo crumbs for 3 day
I woke up in the middle of the night to find the roof was leaking, yes i was on the top floor. Called the front desk only yo learn maintenance not on during night. No I did not go back to sleep. In the am. When I checked out unable to get of summary because person manning the front desl either didn't know how or understand what i wanted. Will never be there again

Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Dear Srdaloha,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Would like to talk to you regarding your stay and see if we could work on something for the inconvenience you experienced during your stay at our property. I'm not able to search your stay due to the name not being in our system as in the review here. I would really appreciate if you could give us a call.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 925-229-1010.
Sincerely,
Prerna Rai
General Manager

"Great time at the Best Western!"

5

OnAir41825604872, Chico, California
26/02/2019

This place is AMAZING and the breakfast is delicious! My room was clean and large. The staff is always friendly and they are so accommodating. I always stay here every time I am in the Bay Area!! You won't regret your stay here.

Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. So glad you enjoyed our buffet breakfast and loved the cleanliness that our housekeeping staff provides our wonderful guest.
If I can be of assistance in the future, please don't hesitate to contact me at 925-229-1010.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Prerna Rai
General Manager

"Nice Inn and great location"

4

Qusai H, Minnesota
05/02/2019

Hotel was well located with given amenities. Room were good and clean. Breakfast was decent enough though coffee was cold as server used to get in jug and then pour it in flask. Could have some improvements

Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Dear Mr. Qusai H,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. So glad you enjoyed our property and the amenities we offer our guest. We enjoyed when our guest enjoyed our buffet breakfast. Will also talk to out kitchen staff regarding the coffee.
If I can be of assistance in the future, please don't hesitate to contact me at 925-229-1010.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Prerna Rai

"Hard beds"

4

User
28/12/2018

I have spent the Christmas holiday here for several years & feel it has gone downhill some. I did the corporate survey so maybe that will help. The bed was so hard I felt like I was sleeping on the floor Ugh! Still the best value in Martinez.

Prerna R, General Manager at Best Western John Muir Inn, responded to this review
We appreciate you giving us your feedback during your stay. We apologize for the inconvenience regarding the beds. We will trying on fixing the problem you had during your stay.
Thank you once again we sincerely apologize for what you went through.
Prerna Rai
General Manager

"Overall very nice, but some nitpicks"

4

Lori S, Byron, Illinois, United States
21/12/2018

We recently spent five nights at the John Muir Inn, and I really, really want to give it five stars. They did so many things very well. The beds were very comfortable and the wifi worked well. The staff were very courteous. The breakfast had a nice selection and there were cookies available in the evening! There was a nice little kitchenette area in the room. However, there were just too many little things we didn't like. There was barely adequate room in the parking lot and some nights we wondered if we'd find a spot. The rooms desperately need more and brighter lights. A floor lamp by the "comfy" chair is especially needed. There is almost no counter space in the bathroom, and I am a woman who doesn't wear make-up and doesn't need a lot of space. The gravy at breakfast was almost always cold. A couple of days we didn't get new drinking glasses while the old ones were taken away. And while the desk person tried to do a nice thing by giving us a room in a little tucked away corner, we ended up getting LOTS of highway noise. Nothing much individually, but it all adds up. So while I would recommend this hotel, I can only give it four stars.

Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Dear Lori S,
We appreciate you taking the time to give us your feedback. So glad you enjoyed your stay at our property. We sincerely are welcome to meet your standards. Also, hope to see you soon at our property once again.
Thank you,
Prerna Rai
General Manager

"Not what was expected"

2

tania v, Colorado Springs, Colorado
07/12/2018

Usually; this hotel has lived up to expectations... this time not as much... when we made our reservation there is a option on there for having a crib; we checked that box; as we were traveling with our toddler and the last time we stayed we were told there were cribs available... so we didn't bring her pack and play... then as we checked in; we were told they don't have cribs... then why is that even a option on the site??? So after a 3 hour long drive from the airport my husband and I had to scramble to find a bed for our toddler... spending additional 45$ Later... we would have stayed at another hotel if we knew this... also the website is not clear as to what the rooms include... again as we were traveling with kids we wanted to have a room with a kitchenette... we chose the room type with this option... we were placed in a room not with these amenities... we can live without it but not the crib... beginning experience not up to the quality that we are expecting especially being best western members... so disappointing...

Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Dear Mrs.Tania,
We appreciate you taking the time to give us your feedback. We sincerely apologize for that inconvenience we do offer Roll Away Beds and Also Cribs for babies. I will talk to my front desk staff regarding this so it doesn't happen again to another guest. So glad you brought that to our attention.
Thank you once again we apologize for that.
Prerna Rai

"Best Hotel"

5

User
12/11/2018

This is one of the best hotel's to stay at in the area of Martinez. It's located in a really nice area that has a great shopping center across the street and also a movie theaters across the street. Great place to stay at :)

Prerna R, General Manager at Best Western John Muir Inn, responded to this review
We our welcome to know that we meet your standard. Thank you for your feedback and we appreciate you selecting our Hotel. Hope to see you in our property in the future.
Thank you,
Prerna Rai
General Manager

"Exceptional location"

4

User
26/10/2018

Although the hotel is a bit of an older building, it is very well kept with friendly and helpful staff. The Breakfast is a good quick bite to start your day. 25-30 minutes from San Francisco and Napa Valley and Muir park. Would recommend as an alternate to staying in SF if your budget conscience as long as you have a vehicle available.

Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Dear Seangie,
We sincerely appreciate your feedback and we also thank that you enjoyed our property. Hope to see you in our property once again thank you for your feedback.
Thank you,
Prerna Rai
General Manager

"Hotel"

5

ilikevegas2004, Las Vegas, Nevada
24/10/2018

This is a very nice hotel. I like the idea that all rooms have inside entrances. I like the idea of opening my door to a hallway instead of the outdoors. I always feel more safe.
The bed was very comfortable as was the chair. They serve breakfast, but it ended before I got up. There are a few restaurants across the street. I loved the Mexican food.

Prerna R, General Manager at Best Western John Muir Inn, responded to this review
We appreciate you feedback. We thank that you took the time to respond to our survey and also so happy that you like our property. We hope to see you once again in our property.
Thank you,
Prerena Rai

"Awful Management"

1

StaceyMas, Baton Rouge, Louisiana
18/10/2018

I stayed at this hotel for a work trip for 3months. The first 3 weeks everything was fine then they moved me to another room.The 2nd room had bed bugs and I had bites all over both arms. I complained to the front desk but nothing was done!!! They said there was no available rooms so I actually went to the store and bought something to treat my room. There was also a guest at the front desk complaining about bed bugs and his lock cut off his trailer in the parking area.Then they told me I had to move again 3 weeks later on my only day off. I was assured that this room would be available for the remainder of my stay. Well 2 weeks later I got a call while I was working and was told that they needed to move me ! I so NO!!! But was lied to by the manager that the room had to be remodeled. I came back from work and there was someone checked into my room so I went to the front desk and was rudely informed by the manger that they moved all my belongings to another room! She just kept arguing saying I agreed WHICH I DID NOT so I open the door and all my belongings are thrown in 2 big trash bags on the bed. They even shoved the dirty clothes in a suitcase with my clean clothes. I definitely feel violated knowing they opened my suitcases . I will talk to the General Manager as well as Corporate but I would say this hotel is not living up to the standards of Best Western and I would NEVER recommend this hotel

Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Dear Stacey,
I am disappointed to hear about all the issues that you have brought to our attention. I apologize for the inconvenience. I would like to resolve this. Pls call me at 925-229-1010.
Thank you,
Prerana Rai
GM

"More for the local workers than for the road warrior"

2

Phil S, Fort Worth, Texas
17/10/2018

Old building, needing sound proofing and updating. Right next to the John Muir Highway and traffic is always loud. Poor building construction has thin walls and floors, so neighbors and hallway are always being heard. Staff is friendly, but mostly disinterested in getting anything done. Be better off going across the street to Starbucks or Burger King for breakfast.

Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Dear Phil,
Thank you for taking the time to give us your feedback. We do have seasonal workers in our hotel but we also cater to leisure and travelling guests. Only during certain time of the year we may have more working crews. I will make sure to address all the issues that you have brought to my attention.
Once again, I apologize for the inconvenience. We hope to see you again.
Thank you,
Prerana Rai
General Manager

"Convenient and pleasant"

4

Braddock52, Upland, California
13/10/2018

We were going to a wedding in Vallejo and decided to stay the weekend at this hotel after doing our research. We stayed Friday through Monday and since we reserved the room a while ago we got a decent rate. We got a room on the 3rd floor and apparently expedia saw my age and assigned us a handicapped room. I said we would take it. The bathroom was very large and the room was spacious and on the end of the hall so we didn't have to worry about the TV as I am hard of hearing. The hotel was right off the highway so there was a little traffic noise but not much. The window could be opened so it was nice to have the fresh air. The staff was very helpful and friendly and we got to know them during our stay. There is a little pool and Jacuzzi outside which I took advantage of, at least the Jacuzzi, the pool was unheated. Every morning we were able to get a real nice breakfast downstairs. The WiFi was very good and I didn't notice any stoppage of service. The nice thing about the location is that there is a strip center right across the street with some nice places to eat and even a CVS and small grocery store. We had a very nice time and if we are ever in that area again will stay there.

Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Dear Guest,
Thank you so much for taking the time to give us your feedback. I am pleased to know that the location was convenient for you and and enjoyed our amenities including our complimentary breakfast. Comments like yours motivate the entire team to keep working at providing the best product and servie.
Once again thank you for taking the time to give us your review and we hope to see you again.
Thank you,
Prerana Rai
General Manager

"SOLID THREE STAR HOTEL"

3

Lj-OnTheGo, Santa Rosa, California
25/09/2018

Easy to get to off of Highway 4. Hotel & room was clean. Staff was pleasant. Small pool & hot tub. Okay breakfast, but we stayed on a busy three day weekend and they ran out of food at breakfast which was inconvenient. Would stay here again if we are in the area.

Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Dear Lj,
Thank you for the taking the time to give us your feed back. I am happy to know that you enjoyed your stay and will be coming back. I apologize for the inconvenience due to food running out during breakfast. We will make sure that it does not happen again.
Thank you,
Prerana Rai
General Manager
Best Western- John Muir Inn Martinez

"Great experience. Clean hotel with friendly staff."

4

User
27/08/2018

Great experience. Clean hotel with friendly staff. Good breakfast. Great location with good shopping near by, and a movie theater across the street. Also, many restaurants located close by. Would stay there again.

Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Dear Guest,
Thank you for taking the time to give us your feedback.
I am please to know that you had a great expereince at Best Western John Muir Inn- Martinez. Many of out guests really do enjoy our location and the conveneince of shopping center and many restaurants along with the movie theater.
Thank you once again and we hope to see you soon.
Sincerely,
Prerana Rai
General Manger

"Hotel stay"

4

Jim-Barb-F, Antioch, California
27/08/2018

Room was adequate for two adults. Fairly quiet. Good bed, too many pillows. Desk and lounge chair. Good TV. Had refrigerator and Microwave.Great cleaning staff. Breakfast was adequate. Parking at times was an issue. People were smoking right outside the front door. Our room had some items that were not working properly. Value for what you received was very good.

Prerna R, Manager at Best Western John Muir Inn, responded to this review
Dear Jim,
Thank you for taking the time to give us your feedback.
We are pleased to know that you enjoyed your stay. We will make sure to check the room that you were in to make sure everything is working properly.
Thank you and we hope to see you again.
Sincerely,
Prerana Rai
General Manager

"Hotel review"

5

User
27/08/2018

Lovely location, convenient to restaurants and services, quiet at night, good breakfast bar, good price. Courteous employees. Pool is clean and hot tub is pleasant. Good parking area that is well lit.
Carpet needs to be replaced in hallways. Ceiling squeaks.

Prerna R, Manager at Best Western John Muir Inn, responded to this review
Dear Sharisse,
Thank you for taking the time to give us your feedback.
I am pleased to know that our location was convenient for you and you enjoyed our breakfast.
Thank you and hope to see you again.
Sincerely,
Prerana Rai
General Manager

"In the trees, near the town"

4

Susan B, Saint Louis
21/08/2018

This Best Western was 10 minutes from downtown Martinez, and 16 minutes from Benicia, where my art class was held. The property itself was reasonably quiet, except for the Sunday night dork yelling in the corridor. Clean, hospitable, it's typical of what you've come to expect of Best Western.

Prerna R, Manager at Best Western John Muir Inn, responded to this review
Dear Susan,
Thank you for taking the time to give your feedback. I will make sure to share your comments with my entire team.
We hope to see you again.
Sincerely,
Prerana Rai
General Manager

"Great breakfast"

3

Aree M, Davis, California
20/08/2018

The breakfast is really a highlight at this BW. A lot of the food seemed to be homemade and there was great selection. Nothing quite like crispy bacon in the morning, is there? The only disappointment with breakfast is the poor layout and lack of seating--however, I think I saw some people bringing food back to their rooms, which is not something allowed at all BWs.
Other than that, I would say that I had a poorer than average experience at this BW. There was a long wait at check-in, and the room, while clean, seemed a bit shabby and in need of some repairs. In addition, some of the room features did not seem well-thought-out, such as the curtain for the closet being right by the door and prone to slipping out when the door was opened and shut. The AC was also a bit anemic, but thankfully it wasn't a very hot day.
In keeping with a troubling trend, this BW placed me into a room with 2 doubles instead of a room with 2 queens. This had previously happened to me at a BW in Anaheim in May, and after denials from the hotel I called BW corporate to confirm the size of their queens. In both cases, based off the size of beds the room did not have queen-sized beds, and while the front desk clerk at John Muir confirmed that the room had doubles, the manager denied that was the case and so there was no refund for the cost difference.
If you are staying in Martinez, this place may be worth it for the great breakfast. Just be sure to confirm your booking--the woman who checked out ahead of me was in the same boat (booking a queen room and getting saddled with a full). Buyer beware, I guess.

Prerna R, Manager at Best Western John Muir Inn, responded to this review
Dear Aree,
Thank you for taking the time to give us your feedback. We are pleased to know that you enjoyed our breakfast. We are working on updating our breakfast space.
I apologize for the the inconvenience. I will make sure that we work on all the areas that you have brought to our attention.
Once again, we apologize for the inconvenience. We hope to see you again.
Thank you,
Prerana Rai,
General Manager

"Just barely ok"

3

frequent_traveler290, Grants Pass, Oregon
13/08/2018

This is an older building in need of much repair. As we sat at the pool and looked up, we could see a large gaping hole in the trim alongside the building. One window screen was obviously pried open (burglar??) Appeared that the pool area was never swept as it was difficult to walk barefoot around all the fallen pine needles and the black sappy stuff that dripped from the trees. Too much chlorine in the pool, burning our eyes. Broken umbrella at one table. Outside trash barrels were overflowing with garbage. "Smoking post" needs to be further away from the Front Lobby as us people in the nearby pool area smelled cigarette smoke time and time again.
Surprisingly, indoors appeared to be in much better condition although it's obvious that this is an old and well used building.
Our room was quiet even though there was traffic noise it wasn't an issue whatsoever. Must admit that the shortened length of the shower curtain is a bit odd as it still allowed water to leak onto the bathroom floor.
Our room was being cleaned as we returned from the pool. So we sat and waited about 10 minutes as I wore a towel around my waist. Imagine my horror when I later discovered a red rash on my body, apparently from the chemicals used in cleaning the towels. Whatever you do, use the towel and quickly discard as you too may get dozens of red blisters on your body.
Breakfast: Crumbs absolutely everywhere. Sticky chair which my husband managed to sit on, stained his clothes. The "potatoes" were disgusting. Should have eaten elsewhere. When I pushed the HOT WATER button on the water dispensing machine, nothing happened. Repeated, repeated, repeated and repeated. Finally had to locate an employee to explain to me how to push two buttons simultaneously to get hot water (what about a sign on the machine???)
Nice to have a shopping center across the street.
Overall, we have stayed at many many Best Westerns and this one is definitely near the bottom of our list. If we ever return to Martinez, we'll find somewhere else to stay.

Prerna R, Manager at Best Western John Muir Inn, responded to this review
Dear Guest,
Thank you for taking the time to give us your feedback. I apologize for the inconvenience.
I have noted down all the issues that you have brought to our attention and will have a staff meeting immediately. Pls be assured that our goal is to provide the best service and product quality to our guests. I will make sure to share your comments with the entire team
Once again, I apologize for the inconvenience and we hope to see you again.
Sincerely,
Prerana Rai
General Manager

"Motel 6 is a luxury compare to this place"

1

User
30/07/2018

I normally dont write reviews but tgis place was horrible a motel 6 would be a luxury compare to here. Food was horrible would be alone. Of time until they refilled the food options the lady looked very upset and like if she hated her job whenever we ask if that they will replace something that would be out of the room was dirty that was dried up snot on the walls when we called the service to come clean it they even had a hard time removing it there was leftover plate trays containers underneath the AC from prior guess there was hair all over the tub the sheets were so thin and worn out that we could see through them the comforter was stained there is no closet it's just a ride against the wall with occur in the front of it the room was small the hallway is arm's length from the across rooms which you can hear everything there was light coming in from the outside hallway and you can hear everybody walk and talk I can hear the dog down the hallway all night from us just plain horrible I could really say that the Motel 6 would it be my better options then this place

Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Dear Vanessa,
Thank you for taking the time to give us your feedback. I apologize for the inconvenience.
I am very disappointed to know that your stay was not as expected. Pls be assured that I will share your comments to my entire team and will make sure that we address all the issues that you have brought to our attention.
Once again, we apologize for the inconvenience.
Thank you,
Prerana Rai

"Best Western winner again"

4

DonaldYokum, Ventura, California
26/07/2018

Every time I check into a Best Western, I'm looking for flaws in their upkeep and management, because they're so hard to find. This property had no flaws in the room that we were assigned to, everything worked well, and we were perfectly comfortable. The morning brought the evidence that their breakfast room was not capable of handling the onslaught of people stuffing their maws with the goodies that were on display. I sett led for a cup of coffee.

Prerna R, Manager at Best Western John Muir Inn, responded to this review
Dear Mr. Yoku,,
Thank you for taking the time to give us your feedback.
I am so pleased to know that you enjoyed your stay. Next time you are at the property and the breakfast room is busy pls do let me know. I will make sure that you are taken care of.
Thank you once again and I will share your comments with my team. We hope to see you again.
Thank you,
Prerana Rai

"Average, older hotel, good location"

4

JaneT013, California
25/07/2018

Good location: near the highway, but quiet. I think this hotel has been around a while. Generally clean and pleasant, with very helpful, friendly staff at the front desk. They seemed to be very busy: we arrived after check-in time, but had to wait for the room to be cleaned (in the hurry to clean, the cleaning staff missed a few spots in the corners of the bathroom, but mostly the room was clean and had everything we needed). Breakfast was standard, with cereal, rolls, fruit, etc. The only issue was that the walls were pretty thin (or the door was pretty thin), because we heard a lot of conversations in the hall. It did get quieter later in the evening, but noisy again in the early morning. Fine for an overnight stay.

Prerna R, Manager at Best Western John Muir Inn, responded to this review
Dear Jane,
Thank you for taking the time to give us your feedback.
I am very pleased to know that your stay at Best Western John Muir Inn was satisactory and convenient. I will make sure to share your comments with my team.
Thank you once again and we hope to see you again!
Prerana Rai
General Manager

Prerna R, General Manager at Best Western John Muir Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are currently a non smoking hotel, offering a designated smoking area outside for our guests. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Sincerely,
Prerna R
Assistant General Manager
Best Western John Muir Inn

"Very poor quality"

2

User
29/06/2018

This is a very below average hotel. Rooms are out dated and have bad smoke odor. Refrigerator made noise though out the night. I had to call them back to change my sheets and they did not leave any clean towels in the bathroom. They left the bathroom sink fixture in the room ????. (See picture)

Prerna R, Manager at Best Western John Muir Inn, responded to this review
Dear Willie,
Thank you for taking the time to give us your feedback.
I apologize for the inconvenience and will make sure that all the issues that you have brought to our attention will be addressed.
Once again, I apologize for the inconvenience. We hope to see you again.
Thank you,
Prerana Rai
General Manager

"Excellent"

5

cynthiaisla, Vancouver, Canada
03/06/2018

The facility was well kept with staff constantly maintaining the grounds and the inside.Very convenient to grocery, Chinese restaurant, pizza place and other stores just across the road. Although the hotel is pet friendly there is no bad smell at all. I also would like to give 2 thumbs up to the professional courteous and attentive staff of this hotel. Excellent cleaning staff. Definitely will be back

Prerna R, Manager at Best Western John Muir Inn, responded to this review
Dear Guest,
Thank you for your comments. We are so pleased to know that you enjoyed your stay with us. We will make sure to share your comments with the entire team
Once again, thank you and we hope to see you again.
Ariana Cannoy,
Assitant General Manager

"Great Location"

5

User
30/05/2018

Great, CLEAN room! Bed was comfortable. Excellent breakfast selection: small omelets, sausage links, biscuits and gravy, yogurt, waffles, juice and of course coffee. Good selection of nearby restaurants. We ate at a Chinese place that was very good.

Prerna R, Manager at Best Western John Muir Inn, responded to this review
Dear Guest,
Thank you for taking the time to give us your feedback.
We are so happy to know that you enjoyed your stay and found the location to be convenient and the beds comfortable.
Thank you once again and we hope to see you again.
Regards,
Ariana Cannoy
Assistant General Manager

"disapointing"

3

jancX4942UU, PNW, United States
19/05/2018

needed a last minute one night stay and this was adequate for that purpose but disapointing compared to other experiences at Best Western properties. Carpet was threadbare, stairwell was dingy, room smelled odd and unpleasant, and was extremely noisy. Desk staff were unsympathetic and said I should've requested a different room if it was a problem because they weren't going to turn off the vending machines. My bill was different than the price I'd been quoted and I ended up spending quite a bit more than I had anticipated for a less than stellar experience.

Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Dear Guest,
We apologize for the inconveniene. Thank you for taking the time to give us your feedback. We have already contacted our vending machine verdors to rectify the sound issue. We will make sure that we share your comments with the entire team and address all the issues you have brought to our attention.
Once again, we apologize for the inconvenience.
Thank you,
Arianna Cannoy
Assistant General Manager.

"Fine staff, nice hotel"

3

Patrick F, South Lake Tahoe, California, United States
13/05/2018

We stayed at the Best Western John Muir Inn. It was fine. The room was clean and comfortable. The staff was very pleasant and polite. The breakfast was typical Best Western fare and met our expectations. The outside parking lot was a bit sketchy. There was quite a bit of activity and we didn't feel that we or our vehicle were very safe. We would have felt better if the property had surveillance cameras.

Prerna R, Manager at Best Western John Muir Inn, responded to this review
Dear Patrick,
Thank you for taking the time to share your coolants.
We are happy to know that you enjoyed your stay.. Our parking area gets busy in the evening because we have many refinery crew members who are either coming back or going to work at the same time. However, we will consider your suggestion.
Once again thank you and we hope to see you again.
Regards,
Ariana Cannoy
Assistant General Manager

"Enjoyable"

4

TERRESA P, DUBLIN, CA
29/04/2018

Went for a girls trip with 6 year old grand daughter. She enjoyed the pool and hot tub, but the pool is not heated!
Smoking allowed around pool area.
The shower handle would not work in room 133.
The rooms are pretty tiny but adequate, the beds are comfortable but I think they are double beds, not queen as stated.
The lobby area was really nice. The front desk clerks were very helpful, Alyssa especially.
Shopping center directly across the street was an added bonus, several restaurants there.
The breakfast was excellent.
I would return if I could get a bigger room (I tried to purchase one, but there were no suites as the website suggested). Also, I asked if the pool was heated when reserving; I was told yes. I would return if the these two items were addressed.

Prerna R, Manager at Best Western John Muir Inn, responded to this review
Dear Terresa,
Thank you for your comments. We are happy to know that you will be staying with us in future.
We will be more than happy to reserve a bigger room for you. Pls give us a call to check the availability.
Thank you once again and we hope to see you again.
Regards,
Ariana Cannoy
Assistant General Manager

"Ideal Location"

5

User
28/04/2018

I liked the location of this Best Western as it was across the street from a pharmacy if you forgot your toothbrush, a bagel place for breakfast and a bar & grill for dinner and after work drink. It was only 8 minutes from the courthouse and easy to get to from Oakland Airport.

"John Muir Inn Martinez CA - AWESOME"

5

silverdeer2018, Camano Island, Washington
12/04/2018

The hotel is located across the street from a shopping complex with good places to eat and a large grocery store. Located close to everything in the Martinez and Concord. The only drawback was the non-slip surface in the bath tub. The tub was very slippery but it was pointed out to the staff and hopefully corrected

"Disappointment Awaits "

3

Anita B, Oakland, California
07/04/2018

From Check in to Check out it felt awkward and unwelcoming. The check in clerk was not friendly at all and seemed to be clueless about the hotel and the Rewards program.
In the room the clerk gave us was an “Accessible” room so we had a roll in shower; just seems strange that the clerk didn't tell us we aren't getting a tub and regular shower. We also couldn't change the channel on the television in the room; we asked for the clerk to come rectify this problem, he said he would be up in “15” minutes but never came. I finally went downstairs to get someone and some man came up and found that the device to change channels fell on the floor; which is super strange.
The Breakfast they offer is just to say the least is a disappointment. I have been to quite a few Best Westerns ( Rome and Palm Desert were the best) that offer delicious breakfast options but here they offer very little and what they do offer is not at all appetizing. Dried up sausages and soggy biscuits is about the only items available.
Overall I wouldn't recommend this hotel. Nearby there are hotels that are just as reasonably price and not awkward and unwelcoming

"Martinez trip"

4

User
06/04/2018

very helpful staff good biscuits , did not like bed and pillows, have allergy to down pillows other wise very good stay. good health room equipment, could have better TV stations available. could use a steam room

"Two night stay in Martinez"

3

Whimsicalartist, Lake Forest, California
01/04/2018

Other than the poor quality of food the hotel was terrific, comfortable and the staff was exceptional. I enjoy the area and I have family in a neighboring town. Improve the food quality without increasing the rates.

"Overnight Stay"

4

Momofbowler, Rodeo
29/03/2018

I enjoyed staying there. I went to the movie theatre across the street and had a very peaceful sleep when I returned. The breakfast was good, just needed to be a little hotter for me. The breakfast needs to be refilled until they actually close the area.

"Stayed here for 2 months plus with a great experience overall"

5

User
28/03/2018

Alyssa, is by far the best hotel employee I have had the pleasure to deal with. Wonderful customer service. Everyone else has also been great to me, housekeeping, the people doing breakfast, any given day etc. Everyone I have delt with has been very accommodating and nice, it is agreat place to stay due to the staff. ????????

"Find another place to stay"

1

TheTraveling3, Lake Elsinore, California
24/03/2018

Upon making reservation, requested non-smoking and non-pet room because of pet allergies. Was given a room on first floor- hallway and room smelled like cigarettes, and I saw someone with a pet. Room was changed to third floor "because they never allow pets on that floor". The next night a barking dog was on the third floor in one of the rooms. When I asked, this time I was told that if they have no other rooms they will put customers with pets on the 3rd floor and there are really no guarantees of any pet-free rooms. TV had problems; requested assistance but hotel maintenance person never showed up. The place is shabby, and the breakfasts are quite minimal in comparison to other Best Western Hotels we have stayed at. This hotel needs a visit from Best Western to see if they are in compliance with the chain standards. I don't think so.

"Business Travel With Team"

4

User
18/03/2018

My first room was not great as it was on the first floor with a motion-sensor light right outside the window. However, they gave me a new room on the second floor with a little kitchenette and sitting area. While I did not need the kitchenette the sitting space was nice. The corner room had both sets of windows facing a busy street. However, the traffic did not bother me when I was working, studying or sleeping. Really useful to have WiFi and a nice sitting area in the lobby where the team could meet quick.

"Stinks. Lousy housekeeping."

1

User
28/01/2018

Six night stay. Requested that bedspread be changed on second day. Finally on the fourth day I stripped it off myself and delivered to the front desk. Housekeeping never did replace it.
The entire second floor smelled like a high school locker room after a basketball game.
Excessively noisy. Lots of loud, discourteous patrons.

Prerna R, Manager at Best Western John Muir Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I have spoke with our head of housekeeping and will be addressing these issues you experienced during your stay. For future reservations Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Ariana Padilla
Assistant General Manager

Management does not allow staff to give more than two sets of towels per room, no matter how many occupants!
Breakfast attendant had almond milk available but said management would only allow her to distribute xx number of containers per day, no matter how many guests made a request.
We found cockroach in room, brought it to desk. Appreciated that the gave us a can of bug spray. They said they would notify maintenance, but did not. The next day, when we inquired, there was no record of our complaint.

Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Dear Kenneth,
Thank you for taking the time to give us your feeback. We apologize for the inconvenience.
I am very dissapointed to know that there was a miscommunication. We do provide extra towel upon guests request and we also provide dairy and non dairy milk during our breakfast hours. After we received your review, we have adressed all the issues that you have brought to our attendtion during our staff meeting and we assure you that this type of miscommunication will not occur again.
Once again, thank you for taking the time to give us your feedback and we apologize for the inconvenience.
SIncerely,
Ariana Cannoy
Assitant General Manager

"Sticky residue on furniture and potato chips under bed!"

3

SherazAli, Roseville, California
01/01/2018

Room smelled like cigarettes and hallway smelled like marijuana! Add noisey dogs and dirty room, now you're ready to party! First night there was a guy on a bicycle going around the parking lot yelling "Jim"! A few hours later another guy shows up and starts yelling obscenities at the sky (I think he was Jim). The front desk lady was very nice and always smiling, happy to help me with anything (she was wearing an elbow brace)!
Breakfast is typical eggs sausage along with some fruit, yogurt, and cereal in dispensers and milk in jugs. Coffee station is dirty with sugar everywhere and sticky creamer containers. The sink water pressure in room 136 is set for squirrels, maybe birds!? It's extremely low. By the time I filled my hands to splash my face the soap would dry and crust up.
The location is peddler centric! There's a nice shopping center across the street with some good places to eat and shop. Other stores are well within a 5-15 mins drive.

Prerna R, General Manager at Best Western John Muir Inn, responded to this review
Dear Sheraz,
Thank you for taking the time to give us your feedback.
I am glad to know that you enjoyed the shopping center across the street. Our guests really do appreciate the convenience of our location.
I do apologize for the noise and the smell. We are a non-smoking property and we do have a strict no smoking policy inside the property. Pls be assure that we are always monitoring and tryin to keep the property smoke free. We have also had the maintenance department check the faucet and rectify any issue that is preventing the water pressure to be normal.
Once again, we apologize for the inconveince and we hope to see you again.
Thank you,
Ariana Cannoy
Assistant General Manager

"Good for the price"

4

bribri8677RJ, Los Angeles, California
30/12/2017

We stayed for Christmas to see family and friends in Walnut Creek and we're pleasantly surprised. Good location and great staff. Some of the other tenants were a little interesting but nothing that I would knock the hotel for. Overall we'll be coming back.

Prerna R, Manager at Best Western John Muir Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our location offers several different restaurants and groceries, as well as a movie theater and nail salon. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 925-229-1010.
Sincerely,
Ariana Padilla
Assistant General Manager
Best Western John Muir Inn

"Ok but not the best..."

2

User
28/12/2017

The hotel was ok but not the best. The rooms were clean which is all I can say went well during my stay. First off, the WIFI was not working properly which made it difficult to do any work at night. The rooms were some what outdated and I noticed that many doors seemed like they were jammed and broken into. This made me have an uneasy feeling. Lastly, the hotel cable wasn't working properly and I didn't have any cable for 2 of my 3 nights. Perhaps my review would be better had I not had technical issues.
On a side note, I was working in San Francisco City during my business trip and I regretted staying at this location given the long commute into that area.

Prerna R, Manager at Best Western John Muir Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have resolved the issue with your door and appreciate you bringing it to our attention. We have recently upgraded our TVs, offering more channels to our guest.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Ariana Padilla
Assistant General Manager
Best Western John Muir Inn

"Too noisy in the daytime."

3

Y3209WJpaulw, San Diego, California
19/12/2017

I drive truck at night and need to sleep during the day. I tell the clerk this when I check in, EVERYTIME! My first time there, she put me on the west side of the building, and I get woken up by the bright sun after 2 hours. This last time she put my I'm the first room from the elevator, so I get to listen too every person pass by my room. Some are talking loud, others bang their suitcases around. The doors do very little to block noise.
The shower was less than warm, sink too, when I had to shower at 11:00am, but of course, plenty hot when I was checking out at 8:30pm.
At least the TV worked. My first time there, they had to replace the HDMI cable and program the TV...took about an hour (I only have 10 hours downtime), the second time they didn't have the necessary remote to fix it, so I had no TV at all.
This time there were 3 Corona beer bottles around the outside of the building when I checked in at 11:00 am, when I checked out at 8:30pm, the other 3 were now in the parking lot.

"Last minute convenience"

3

ronchen82, Pleasant Hill, California
19/12/2017

Stayed here over Thanksgiving weekend on a last minute reservation. There were a lot of construction workers staying here. The parking lot is odd in that it wraps around the hotel, but there's only one entrance and one exit independent of each other so choose your parking spot carefully. Martinez is safer than Concord and Antioch, but still be careful of your belongings since the motel is right by a freeway onramp. The hotel is fine due to its age, but the noise from the freeway is incessant. I recommend asking for a room facing away from the freeway if you're sensitive to noise. The breakfast is hardly worth mentioning and definitely not worth any pictures. Given the lack of choices it the area, I would stay in Pleasant Hills or Walnut Creek.

"Long weekend in California"

4

Chuck M, Hayward, Wisconsin
14/12/2017

Needed a place to stay while attending a family gathering. This was suggested to us because of the location. Close to downtown and across the street from shopping and restaurants.
The parking was very full. However an employee was parking her new Mini in a handicapped spot by the front door. That was not necessary.
The hotel is not new, but well maintained. Beds are very comfortable.
My wife has a bad back, and requires an elevated head. when we raised up the mattress to add a pillow for height...lo and behold....3 KNIVES. We reported it to the desk and they came and removed them. This was a very disturbing find. There must be a story to be told about how they got there.
Assistant manager said they would compensate us for the inconvenience...Hasn't happened yet.
Breakfast was plentiful, and the attendant very pleasant.

"Overnight in Martinez"

5

Dennis W, Omaha, Nebraska
10/12/2017

I was traveling through the area with work and found this place to be conveniently located to highway 4 with plenty of options for food close by. The rooms were clean and comfortable. The in room worked fine and the breakfast was pretty good. I would definitely recommend.

"I love it they make you feel at home very warm and cozy"

5

Nicole G, Martinez, California
09/12/2017

I love it they make you feel very comfortable. It's very warm and cozy makes you feel like your right at home. The quality of the bed is perfect as well it makes you never wanna get out of bed.!!!!!!!

"Welcoming and Friendly"

4

BARBARA E, Livingston, Cali
08/12/2017

Rooms are clean and comfortable. All the staff I have dealt with the many times I have stayed there are helpful and knowledgeable. The location is easy on and off the freeway, yet the rooms are quiet.

"Family visit"

5

Not1fish, Alhambra
02/12/2017

Very friendly welcome, our room was clean stocked well and bed was comfortable. The breakfast was surprisingly well complimented and very clean. We will revisit the hotel soon. The staffs great service is the most important reason why we were so pleased

"Pretty area"

5

918barbras, Escondido, United States
02/12/2017

Area has a fresh, clean appeal. Best Western is near a corner, easy to find. Windows can be opened. Lots of parking, well lit. Staff present all night also. Its a safe feeling. Multiplex theater near by and plenty of healthy places to eat.

"Bundled through Expedia and got an excellent rate for our stay."

4

44vickip, Portland, United States
02/12/2017

Kudos for the free breakfasts. My husband loved them and ate one (sometimes two) every day we were there. Good selection of items to choose from. Also, I tipped the maid. I don't usually do that, even though my one job before going away to college was at the Big Sur Lodge in Big Sur, CA. So I know how hard that job can be. We even told her one day that she didn't need to bother with cleaning up the room, we needed no towels and I'm fine with sleeping on sheets I've slept on the night before. She did such a great job on the days that she did clean up room that she deserved a tip. People should really tip their house cleaners at hotels more!

"Clean, cozy, welcoming"

5

deannal26, Orange County CA, United States
30/11/2017

Very good stay at John Muir Inn/BW. The rooms are clean and bright, bedding and furniture looks and feels new. Bathrooms remodeled. The only thing(s) not upgraded during their remodel are the room doors and the "feel" of the hallway leading to the rooms. Breakfast is more than adequate, but could have more interesting items. Wait staff, check in, and houskeeping some of the best I've encountered, and we are high hotel-users for work and leisure.

"Great Spot"

4

Asia D, Vallejo, United States
26/11/2017

Staff is lovely. Would definitely stay again! Breakfast is okay...would definitely heat up the sausages a little longer. Overall great experience and would recommend to family and friends. Thank you so much!

"Not sure what you mean."

1

Mike M, concord, United States
25/11/2017

Most likely will not stay at this hotel again. The room and the whole place was dirty. Dog poop was on the stairs going up to room. Bed sheets were thin and stained. The lobby was not very inviting. Had to wait for someone to show up at desk both during check in and check out. Other quest were smoking and loud around us. Too many dogs. Surprised there is not a crosswalk between hotel and shopping center. Very dangerous.

Prerna R, Manager at Best Western John Muir Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Our hotel is a pet friendly hotel, with a pet store within walking distance. Within the shopping center across the street, there is also multiple grocery stores and restaurants. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Ariana Padilla
Assistant General Manager
Best Western John Muir Inn

"Very Poor Quality for Price"

2

Laura S, Redondo Beach, United States
17/11/2017

Been staying here regularly since 2011 and the hotel has deteriorated while prices go up. I think because they don't have a problem with low vacancy (due to the many manual laborers that stay there for work/jobs in the area), they do not have to be competitive or cater to their guests. This hotel is at the very low end of all the other BW hotels I have stayed at - especially in the Midwest and South.

Prerna R, Manager at Best Western John Muir Inn, responded to this review
Dear Laura,
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Pls be assured that we are working very hard each day to deliver the best product and service quality to our guests. We are upgrading our cable to HD and adding hundred plus channels. Unfortunately, the provider had faced some technical issue with the cable during your stay. I will also have a meeting with all the departments to address the issues you have brought to our attention.
Once again we apologize for the inconvenience. We hope to see you again.
Sincerely,
Prerana Rai
General Manager
Best Western John Muir Inn

"Not up to par for best Western"

2

181clairt, Spanish Fork, United States
15/11/2017

no working TV not enough towels for the guests staying in the room. they had a dispute with the cable company so the guests had to pay because they couldn't work it out. They had problems with the billing charging more that my reservation was they corrected this. lots of problems with this stay.

Prerna R, Manager at Best Western John Muir Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are currently upgrading the TV service we provide to our guest which is why you experienced an outage. We apologize for the inconvenience but hope you will return to enjoy the 100+ channels we have added.
Sincerely,
Ariana Padilla
Assistant General Manager
Best Western John Muir Inn

"Bittersweet "

3

User
11/11/2017

Checking In: A lovely lady whose name I don't know because she wasn't wearing a name badge helped me she was kind and very informative. On the other hand the other gal next to her also not wearing a name badge was not very friendly. Hallways need more lively frames and better wall construction. The room smells clean and is very modern. Breakfast was nice. Nice stay but it could have been better.

"Awful"

1

User
11/11/2017

Dirty sheets, thin walls, so you can hear everytghing from your neighbors. There is a sign on the toilet that tells you to take a rilubber band off the flsp before flushing. The nightly rates were doubled because I didn't pay in full prior via hotels.com. It was an awful experience.

Prerna R, Manager at Best Western John Muir Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The toilet has been fixed as it was being addressed by maintenance. We appreciate your feedback, helping us provide a better service to our guests.
Sincerely,
Ariana Padilla
Assistant General Manager
Best Western John Muir Inn

"Won't get a good rest here"

2

Bayleebleu, Redding, California
10/11/2017

I know this is close to the court house, but if you value your sleep, go elsewhere. The Bed is horrible and room had an oder. The room wasn't the cleanest and there was a lump of someone else's hair in the tub. I think they should hire people that want to work instead of the front office lady that couldn't be bothered with us.

Prerna R, Manager at Best Western John Muir Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have looked into your complaints and have addressed them accordingly.
I hope that you will consider staying with us again so that we can provide you with a superior experience.
Sincerely,
Ariana Padilla
Assistant General Manager
Best Western John Muir Inn

"Nice older motel"

4

franceent, Rathdrum
08/11/2017

Rooms were smallish and dated, but staff was very friendly. They accept Pets, which is why we stayed. Great breakfast room person, and great hot breakfast. Front desk staff also friendly and made sure our needs were met.

"Great stay"

5

Lenin H, Martinez
01/11/2017

Staff is polite and professional Very helpful and informative. The hotel overall very clean and cosy. They have buffet style breakfast. They have a fitness center. They have HD TV and Wi-Fi all over. Great place.

"John Muir Best Western, Martinez, CA"

3

openroadcutie, St. Helens, OR
28/10/2017

Hotel staff friendly and helpful. Close proximity to San Francisco. Grounds of hotel attractive and well maintained. Inside decor just average. Unpleasant air freshener scent in hallways in rooms. It served our purpose.

"Get together."

3

mikedA4218WY, San Jose, California
27/10/2017

Walls and door are thin causing LOTS of noise to be easily heard. I could see light coming through door jamb and at bottom of door. The noise caused multiple wake ups. Bathroom was adequately stocked. The price of the room was affordable. Service at the front counter was good. Lobby was good. Since I'm evaluating, one more thing....better sound isolation is needed in the bathroom. Overall, I'm glad we were there only one night.

"Overnight sleep"

5

User
16/10/2017

We went to 6 Flags Discovery Kingdom for Fright Fest. Came back to the hotel tired after a long day and checked out before 11A.M. My overall experience with this location was Excellent, however i wish it would have been closer to 6Flags because in order to get there we had to pass a toll, otherwise it would take around 2 hours to ge around XD

"Older, refurbished hotel, great breakfast "

3

Liz305111, Baltimore, Maryland
15/10/2017

We stayed here for a night after our late night flight into San Francisco. The hotel has been refurbished, but the soundproofing wasn't updated. The big plus was breakfast. The best continental breakfast that I've had in a hotel. Food was fresh, tasty and not greasy.

"Bad trip"

2

charliehF5004GK, Anderson, California
13/10/2017

Given room right by ice machine in hall was used all night long. Rooms were clean and functionable but service was lacking, seemed more interested in talking with fellow employees and This is all done in front of the customers

Prerna R, Manager at Best Western John Muir Inn, responded to this review
Dear Guest,
Thank you for taking the time to give us your feedback. We apologize for the inconvenience.
We will make sure to have a meeeting with our team and adress the all issues you have brought to our attention.
Once again, we apologize for the inconvenience and we hope to see you again.
Thank you,
Ariana Cannoy
Assistant General Manager

"Good for a stopover"

4

PSKT, London, United Kingdom
09/10/2017

I chose this hotel as a convenient stopover after a long transatlantic flight to Oakland. It worked well for this. There were a few niggles: the room was fairly small and the plunger in the bathtub did not fit properly. But generally it was good: the reception was friendly and quick; the breakfast had a wide range of items and was well stocked; and there were several nice extras including bottled water in the room and plenty of cookies at reception. Martinez is also a pleasant and quite attractive place to stay with all the necessary amenities close to the hotel. The price was also lower than most other hotels I considered in the area.

"ehhh"

3

988taliah, larned, United States
04/10/2017

average...I prefer a better quality hotel. This is average. Bathroom sink is super small and doesn't really accommodate getting ready. Not sure the last time the bedspread was washed. Front desk ladies were very nice helpful however.

"Reservations"

4

User
22/09/2017

The from desck cancel my reservation and need to take my people in different location
Olways have 5 rooms but this time I call in the morning to ensure mi rom and any way they cancel mi room now gone a leve the iters 4 rooms because the 5 room it's sold out

"A place for family to stay"

4

168gigiw, Martinez, United States
22/09/2017

My friends and family stay at this location when coming to town for the holidays or just a visit, the place is conveniently located to highway 4 about 35 minutes from San Francisco and 35 minutes from wine country and 3 hours from Lake Tahoe, there is a nice grocery store and restaurant across the street as well as a movie theater

"Too Noise to Sleep!"

2

Gini B, La Jolla
22/09/2017

Lots of maintenance teams stay here and they have very little regard for quietness ... front staff very limited on helping with the problem of noise ... well located ... right off freeway ... parking is limited ... you get what you pay for!

"Martinez best western"

4

maureenf343, Lake Havasu City, Arizona
19/09/2017

Nice average best western with average breakfast fair, comfortable beds, a clean pool and hot tub. Book in advance though as is often filled with contractors. only problem experienced was the Elevator was out during our stay, and we had asked for a ground floor, but ended up on floor 2

"A Nice Find"

5

Q2605CYgregr, Anaheim, United States
17/09/2017

Since the other Best Western properties where I usually stay were charging too much for rooms this trip. I found this one where rates within my price range. It was a really nice find. Friendly, helpful, professionally attired staff; attractive, appealing exterior, very clean; and well appointed rooms.

"Best western John muir"

5

ricardoalejandrom846, Bakersfield, California
07/09/2017

I had a very comfortable and Great stay at the best western John Muir inn a big thank you to the staff there very helpful and charming the breakfast was great a lot of options looking forward to my next stay there

"Pleasant Stay at John Muir Inn"

4

Paul M, Madison, Wisconsin
06/09/2017

The John Muir Inn is in a convenient location in northern Contra Costa County. The staff is pleasant, the breakfast has a variety of fruits, cereals, eggs, sausage, potatoes, bread and waffles. The motel's WiFi is reliable, though it was slow at times, during the evening's higher use hours. The motel is conveniently located off a Highway 4 exit. A shopping mall with grocery store, a variety of restaurants, a Starbucks and other shops is located across the street from the motel.

"THE WORST BEST WESTERN!"

1

186freddied, Antioch, United States
05/09/2017

Nasty dirty covers, nasty dirty carpets, unfriendly staff. you can catch the housekeepers on the second floor on their phone, talking to each and doing no work.... This hotel DO NOT recognize/respect their DIAMOND REWARDS MEMBER!

Prerna R, Manager at Best Western John Muir Inn, responded to this review
Deat Guest,
Thank you for taking the time to give us your feedback. We apologize for the inconvenience. I will make sure to call a staff meeting to address all the issues you have brought to our attention.
Once again, we agpolgize for the inconvenience. We hope that you will cosider staying with us in the future. Thank you for being Best Western Rewards Member.
Sincerely,
Prerana Rai
General Manager
Best Western John Muir Inn

"John Muir Inn"

5

Annmarie T, Shingletown, United States
31/08/2017

I explained to checkin clerk that I needed a very good night's rest for next day medical procedure. I was given an isolated, very private room and had an excellent night's rest. Buffet breakfast was one of best ever, especially moist omelettes. I only stay at Best Westerns because they are The BEST!

"THEFT - DAMAGED MOTORCYCLE - SKETCHY PEOPLE"

1

cruilla, Calgary
30/08/2017

Do not stay here! Too many sketchy people lurking around the parking lot. Very unfriendly staff and dated rooms and uncomfortable beds. If this is what you are looking for stay if not drive on about 15 minutes. Remember I warned you!

"Pleasant stay"

4

Jim-Barb-F, Antioch, California
27/08/2017

We stayed nine nights at the John Muir Best Western in Martinez. Clean, friendly. The room was a bit crowded around the desk area with pointed corned that got bumped into a few times, but clean and comfortable. Breakfast was good, better than expected. We had an elevator issue one day. Great freeway access to do things in the area. Overall a very nice stay.

"Excellent stay at the John Muir Inn."

5

Daniel N, Chula Vista, California
26/08/2017

Excellent location and excellent Best Western hotel. I have stayed here in the past and it is always a great stay. I love the Martinez area as it is a nature lovers location. Will definitely stay here again.

"Lots of construction guys"

2

joshmH1462RQ, Sutter, United States
24/08/2017

There are a lot of construction type of guys at this hotel. With those types, it's hard to keep things nice. Things that I noticed that made this a bad experience .... the carpet was disgustingly dirty, the window in my room had a broken latch (like someone busted it on purpose to open the window all the way), the covers on top of the bed had stains, the television channel guide that is next to the remote was completely inaccurate, I called the front desk one evening to ask what channel ESPN was on and the girl said that she would have to go check on the TV in the lobby and that she would call me back ..... well, she never called back, I had to call her and ask if she had found it .... of course I could have checked all the channels but that's not the point. The next night I went down to ask her a question and she didn't seem like she wanted to be bothered by me. When I was checking in on Monday night about 10pm, I parked behind some cars that were parked in the handicapped spots because they were close to the lobby because there were no other spots available, even the 10 minute check-in only spots were taken. When I walked in through the front entrance, a couple of the construction workers (unsavory looking guys ... flat billed hats ... tattoos ... smoking ... mean look on their faces) commented to each other (loud enough for me to hear) something about "I hope no handicappers have to leave". I would have driven my car around back to find an open space if it wasn't for me feeling unsafe to walk past those guys with all my expensive work gear to get in to the hotel, that's why I parked where I did to check in. I don't need to get talked to like that by those types of men. By the way, the gal that checked me in that night also parked behind the handicapped spots too! She probably didn't feel safe either. In the evening, there were other construction guys hanging out leaning on their trucks until late in the evening, smoking, drinking, cooking on a grill in the bed of the truck .... it's just not something that I care to have to endure when I travel. I was traveling for business this week, and I can deal with it, but I definitely would not recommend this hotel to anyone I know, especially if they are planning to travel with their wife and/or kids. God only knows how my wife would have been treated by these guys ... or teenage daughter. Good luck with this property, I won't be staying there again.

Prerna R, Manager at Best Western John Muir Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I would like to personally apologize for the inconvenience of the incorrect TV guide. We have addressed and corrected the issue. If you chose to stay with us again, the same friendly and attentive staff would be happy to assist you in creating the new reservations.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior and safe experience.
Sincerely,
Ariana Padilla
Assistant General Manager
Best Western John Muir Inn

"Good stay"

4

Fred K, Surprise, Arizona
19/08/2017

May have had the best breakfast I have ever had at a Best Western. Facilities clean, stayed on the highway side which is the only reason this was not excellent. Staff was attentive, thoughtful and polite.

Prerna R, Manager at Best Western John Muir Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our breakfast has a lot to offer. With everything from waffles, biscuits and gravy, omelets, and cereal, we have something all of our guests will enjoy.
We hope you will come back and see us again soon.
Sincerely,
Ariana Padilla
Assistant General Manager
Best Western John Muir Inn

"Not bad"

4

Keith O, Phoenix, Arizona
19/08/2017

If you just need a place to stay, this isn't a bad choice. The hotel is kept clean and looks nice. It is am older place but it doesn't look like it. The rooms are very nice, clean and the bed is comfortable. The bathroom was clean. The shower head is mounted higher than most hotels; for those of you that aren't highly challenged. Try to stay at the end of the floor because of the ice machine. Very loud at night when you're trying to sleep. I was on the 2nd floor. Staff was nice and curtious.

Prerna R, Manager at Best Western John Muir Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Our 24 hour staff is always available to assist you.
Sincerely,
Ariana Padilla
Assistant General Manager
Best Western John Muir Inn

"Very Good Hotel"

4

edwardrF5683EE, Toledo, Ohio
15/08/2017

I had a good stay the second time around at this hotel. The only bad thing the house keeper would knock on the doors at 9am every morning and say HOUSE KEEPING. I was working over night. The hotel is in a good location.

Prerna R, Manager at Best Western John Muir Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Our 24 hour staff is always available to assist you.
Sincerely,
Ariana Padilla
Assistant General Manager
Best Western John Muir Inn

"Great stay"

5

Stephanie H, pittsburg, United States
15/08/2017

Daisy is amazing at the front desk! And Karen works wonders in the breakfast area. I always stay at this hotel when I travel to this area. I would recommend this place to everyone I know. The upgrades they are doing look great

Prerna R, Manager at Best Western John Muir Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Karen does an amazing job in the breakfast area, confirming all items are stocked and available for our guests to enjoy. Everything waffles to omelets, she supplies it all. We hope you will come back and see us again soon.
Sincerely,
Ariana Padilla
Assistant General Manager
Best Western John Muir Inn

"Cozy and Clean"

4

R8301KXmichelled, Dayton, United States
14/08/2017

Although, a tiny bit rough around the edges in the hallway, the rooms were pretty nice. Not huge, but clean and cozy. The beds and pillows were comfortable. The staff was friendly and accommodating. Breakfast was the normal best western set up that we look forward to. Do to our schedule, we didn't have time to visit the pool or hot tub, but they looked pretty nice. It was very close to six flags and not too far from San Francisco. I will stay there again.

"Needs severe updating."

3

Eryn M, Arkansas
13/08/2017

When one asks for a nonsmoking room, you get one right? WRONG! Two of the three nonsmoking rooms we booked reeked of smoke. Airing out the room did not even help, as the scent lingered throughout our stay. As someone allergic to smoke, my husband and I were trying to safely air out our room. The laundry room needs vents to pull out the hot, steamy air due to customers doing laundry. The place does need updating. The one plus was that it was within walking distance to a few little dining places.

"Great hotel, great location"

5

Nomad2020, Chandler, Arizona
12/08/2017

The Best Western John Muir Inn in Martinez, CA is a very nice property in a very convenient location. The staff were all friendly and accommodating. The room was modern and had everything I needed. When in the area again, I will definitely stay there. BTW, the full, hot breakfast each morning was outstanding!

Prerna R, Manager at Best Western John Muir Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our breakfast is something we take pride in here at the property. Everything from waffles to biscuits and gravy, we are bound to offer something our guests will love. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 925-229-1010.
Sincerely,
Ariana Padilla
Assistant General Manager
Best Western John Muir Inn

"Bay Area gem"

5

Laural C, Chilcoot, California
08/08/2017

Great location just into Bay Area with easy access (10 min drive) to BART. Nice little pool. Walk to next door shopping center for food and groceries. This room had a small kitchenette with dishes. Price is much lower that those closer to City.

"Very Pleased!!!!!!!!!"

5

kerryo913, Martinez, California
07/08/2017

I was on a business trip and so grateful i was sent to Martinez ca, The accomadations were outstanding and all employess i had the pleasure to meet. Each staff member I met greeted me with a smile and always made sure I was well cared for. It is always so nice to see all employees working as a team and having a great time with all their responsiblities. The rewards program is so wonderful and makes it very affordable.

"Great overnight stay."

5

Kenneth K, High Point, North Carolina
30/07/2017

Great place to stay while traveling through with our family.Delicious breakfast and awesome front desk staff.She checked us in late afternoon and out the next morning....always smiling,even after working the 2ND shift ,then 1St shift!

Prerna R, Manager at Best Western John Muir Inn, responded to this review
Dear Guest,
Thank you for taking the time to give us your feeback! We are pleased to know that you enjoyed your stay and that the Front Desk staff was pleasant and breakfast was delicious.
I wiill make sure to share your comment with my entire team.
Thank you once again and see you soon!
Prerana Rai
General Manager
Best Western- John Muir Inn
Delete Response

"Easy Access"

5

Beverly B, Lodi
30/07/2017

John Muir Lodge is the easiest access the John Muir House, markets, drug stores, restaurants and Walmart. It is family friendly, quiet and is centrally located to Marine World, San Francisco and the delta.

Prerna R, Manager at Best Western John Muir Inn, responded to this review
Dear Guest,
Thank you for taking the time to give us your feeback! I am so happy to know that you enjoyed your stay at Best Western- John Muir Inn and the location was very convenient for you.
Thank you once again and see you soon!
Prerana Rai
General Manager
Best Western- John Muir Inn
Delete Response

"Stay away"

1

cattrealtor, Lake Oswego, Oregon
20/07/2017

Rude front desk staff (I interrupted her dinner while she was in charge of check in), She then accused me of trying to sneak my dog in while he was standing next to me in the loby. She hadnt bothered to check my reservation. Put me in a horrible room right across from housekeeping while there were other vacant rooms in the hotel. There was a gap between the door and the threshold that was at least two inches. Security chain broke first time I tried it. Maintenance in the room above for most of the night. And the room was straight out of the year it was built...who knows when? When I asked to be moved the next morning, the person on deck grudgingly agreed. New room was 100% better, with one exception. My daughter and I had serious questions as to whether the sheets had been changed from last stay. Kitchen/breakfast staff was great. Good job and very friendly. I wonder how I would have been treated if Iwasnt a Rewards Member. Making me rethink my stays at Best Western.

Prerna R, Manager at Best Western John Muir Inn, responded to this review
Deat Guest,
Thank you for taking time to give us your feedback. We apologize for the inconvenience. I will make sure to have a meeting with all the departments immediately. Pls be assured that our goal is to exceed our guests' expectation and we take your feedback very seriously.
One again, we thank you and we apologize for the inconvenience. We hope that you will consider staying with us in your future travel plan. Rest assure, we will make sure to share your comments with the entire team.
Sincerely,
Prerna Rai
Gernaral Manager
Best Western John Muir Inn- Martinez

"Fun Weekend"

4

Lisa D, Avila Beach, Ca
15/07/2017

Even with the hard beds, my daughter and I enjoyed our stay at this hotel while attending a renaissance festival in the area, I must admit that the staff was very pleasant and helpful for us as we had never stayed in this part of California before

Prerna R, Manager at Best Western John Muir Inn, responded to this review
Dear Lisa ,
Thank you for taking the time to give us your feeback! We are so happy to know that you enjoyed your stay at Best Western- John Muir Inn.
Thank you once again and see you soon!
Prerana Rai
General Manager
Best Western- John Muir Inn
Delete Response

"Weekend get away"

5

raw678, Martinez, California
14/07/2017

This hotel exceeded our expectations. The staff were all very friendly and helpful. The room was clean and comfortable. However the parking lot was littered with garbage. Other than that, I would definately recommend this hotel.

Prerna R, Manager at Best Western John Muir Inn, responded to this review
Dear Guest,
Thank you for taking the time to give us your feeback! I am so happy to know that you enjoyed both your stay at Best Western- John Muir Inn. It give us so much satisfaction to know that we exceeded your expectation. I have had a meeting with my maintenance department in regards to the parking lot and we have already taken care of it. Thank you for bringing it to our attention.
Thank you once again and see you soon!
Prerana Rai
General Manager
Best Western- John Muir Inn
Delete Response

"Pretty good value"

4

greghB7069QM, San Francisco, California
10/07/2017

Pretty comfortable stay and not too pricey. Some of the staff seemed to be a bit on the smug side but nothing that couldn't be overlooked while enjoying the stay. Because the hotel is pet friendly it does create a certain smell to have to be tolerated for those of us that don't bring pets with. But overall not a bad stay.

"Outstanding hotel in an outstanding location with an excellent price!!"

5

A5172WUrachelm, Stockton, California
09/07/2017

This was our second time staying here and we had a great experience both times! Excellent service, location and price!! The rooms are bright and nice decorated and very clean. Excellent amenities!!!!'

"New improved John Muir Best Western"

4

Charolette F, Bakersfield, California
03/07/2017

Best Western Hotels & Resorts are best at having a clean room to lay down after a long journey. The John Muir has been under new management and made significant face lift in the last several years with new lobby, professional front desk personal and new mattress and fresh rooms.

"Wonderful! amazing! Best Western management is great!"

5

Diane_E_A, Los Ranchos de Albuquerque, New Mexico
30/06/2017

Visiting from New Mexico, John Muir National Park. I was amazed by this beautiful room for $100.00. clean, spacious, amazing! Love it! Highly recommend and will return. Staff so kind and sweet. There is a gas stove, sink, fridge etc in the room! Love it

"Great"

5

B7460TVdanielag, Sunnyvale, California
27/06/2017

Room was clean, very organized. Coffee and snack was a plus in the room. With different options for self cleaning. Not just shampoo and hand soap. Breakfast had a lot of options. Specially for picky eaters.

"Had A Great Stay Here"

5

johnnyhV1012BO, menifee, United States
24/06/2017

Great value, Clean rooms , pleasant staff , nice pool , nice daily breakfast , close to freeways , walk to shopping and star bucks and restaurants and movie theaters . I finish by saying to reread what i wrote above

"Bad Night"

2

richardtJ865JE, Oregon, United States
24/06/2017

Because I am a diamond member they upgraded us and did not tell us .I reserved a king they gave us two queens and with a kitchen when we went back to the lobby and complained we had the wrong room she said we upgraded you. We said we didn't want the upgrade we wanted a king. She said they didn't have any Kings.

"Good location , good price"

4

900andreeaf, yuba city, United States
19/06/2017

Perfect location between Napa Valley and Bay Area . Hotel had a very small pool and you can hear every move in the building !
Yet great service overall , and very clean . Would stay there again . We also enjoyed the restaurants in Martinez downtown !

"good business place to stay"

4

Peter B, Martinez, United States
16/06/2017

We were looking for a central location facility to our work and this was it. Nothing over the top but a place to clean up and relax after a day working with an education group, that means a bunch of kids. Good location, reasonable price for the service .

"Friendly Staff Great breakfast but!"

4

Mike71553, Sharon, Massachusetts, United States
15/06/2017

This is a very nice hotel and staff is welcoming and friendly. They have an awesome breakfast buffet including Belgian waffles very similar to Hampton inn's. The room we had was very large and airy, but was too close to the VERY NOISY Coke Machine on the 3rd floor. It sounds like a garbage truck continually making it's noise. Make sure you are on another floor or way down the hall from the Coke machine which is next to the elevator. We had a maintenance issue in our room but the desk agent was very helpful. The issue could not be fixed and there was not another room in the hotel suitable for us so with her help we were still able to enjoy our stay in the area and make a day trip into San Francisco via Car and Ferry. I wanted to commend Ariana the assistant manager. She was willing to and if necessary do it by herself turn a conference with 2 in wall trundle beds into a room suitable for guests to stay in within a couple of hours notice. We decided to stay in our original room anyways.

"An average stay"

3

crisc119, Los Angeles, California
13/06/2017

Room was average with older bedding. The staff was fantastic though and the location was perfect with lots of stores including a Starbucks, grocery, and drug store right across the street. Free breakfast in the morning with friendly attendant.

"Not bad...but..."

3

IDPokefan, Meridian
12/06/2017

The A/C unit in our room kept shutting off and giving us a message about the front door. It was VERY irritating and the front desk people apparently knew about the issue. Also, the breakfast area was not very clean and very poorly stocked. We had finally earned a free night and, although this was in a nice location and a decent hotel, it was really disappointing to have to fight the A/C all night and to wake up to a cruddy breakfast. I'm a HUGE BW fan...this one was well below what you usually experience.

"Overpriced for hotel needing serious renovations"

1

vodkaman3, San Antonio, Texas
10/06/2017

Family stayed there. First night my wife found a bedbug on the pillow. Staff had no rooms until next night so stuck with that room (ugh). Room with two queens had a gap of 1" under the front door, ketchup on the wall (I hope), a filthy bathroom vent and a mattress that had collapsed preventing any kind of sleep. At least the breakfast was fairly decent. Since many of the issues were related to overall hotel readiness vs staff issues, I provided feedback to the best western corporate customer Svc Dept. No response whatsoever. Very disappointed in best western.

Prerna R, Manager at Best Western John Muir Inn, responded to this review
Dear Guest,
Thank you for taking the time to give us your feedback. We apologize for the inconvenience. We will make sure to have a meeting with our maintenace and housekeeping department immediately and work on the issues that you have brought to our attention. Pls be assured that we work very hard to deliver the best product and quality service to our guests.
Once again, we apologize for the inconvenience and we hope to see you again.
Thank you,
Prerana Rai
General Manager
Best Western John Muir Inn

"Family Visit"

4

BONNIE T, PITTSFORD
02/06/2017

We were 2 couples on our way to Napa and sharing a room with 2 queen beds. It was a little crowded in that the room seemed wide enough but there was at most 3 feet between the beds and the dresser/desk units. Room was quiet even though the hotel is located on a main street and across from a small shopping plaza. Grounds were well-kept; very small pool area and pool in the front of the building on the street side. We would definitely stay there again if the need arose.

"Very Nice"

5

1063613297, Pasadena, California
31/05/2017

Service and room very nice.
The lobby/lounge area was nice. The free breakfast was better than expected.
Breakfast offerings included a wide variety of quality items. Staff were pleasant and helpful to our group.

"Not what I reserved"

2

User
28/05/2017

My dad was having major surgery, and I wanted to be close by. This hotel was the only one that would accept our 90 pound dog. I made a reservation 5 days in advance. I wanted a king suite to accommodate my husband, our 8 month old, our dog and myself. I even called 2 days prior to confirm the reservation, and to make sure they knew the size of our dog, and that we have an infant. When we arrived I was told that king suites are on the top floor and dogs are only allowed on the ground floor. Ok, then why did you book me a king suite? "The only room available on the ground floor is a 2 double bed room." Ok, do I have a choice? When we got to our room, it was TINY! Let me say that again...TINY! Did I mention our 90 pound dog? And we were right in front of the ice maker that people were using at ALL HOURS of the night. Did I mention I had an infant as well? I was not happy at all. But my dad was having surgery, what was I to do? I had other things to worry about. Our dog was struggling for space and our infant had NO room to play. My husband and myself were climbing over each other to get what we needed to do done. The staff was friendly, and I did enjoy the constant coffee available, but that didn't make up for that fact that I felt lied to, and had added stress on top of what I was already worrying about.

Prerna R, Manager at Best Western John Muir Inn, responded to this review
Dear Mandy,
Thank you for taking the time to give us your feeback. We apologize for the inconvenience. We will make sure to have a meeting with our Front Desk department regarding your concerns.
Pls be assured that we will share your comments with our entire team and make sure that we work towards exceeding our guests' expectaion.
Once again, we apologize for the inconvenience. We hope to see you again.
Thank you,
Prerana Rai
Genreral Manager

"Nice Stay"

5

dannetteb2017, Los Angeles, California
27/05/2017

We ended up here due to an unexpected spider invasion at the family houseboat we planned to stay on. The staff was very accommodating considering we had no reservations for our three day stay. We had three different rooms and they were clean. The lobby/lounge area was nice. The free breakfast was better than expected.

"Terrible facility"

1

P7132OLwilliaml, Anacortes
22/05/2017

This was the dirtiest hotel we have ever stayed in. Would absolutely not recommend this hotel for anyone. Found dead bedbugs in first room offered, along with an foul odor. Do not stay in this hotel, ever!

Prerna R, Manager at Best Western John Muir Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I have attempted to contact you directly in regards to your stay. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly.
Sincerely,
Ariana Padilla
Assistant General Manager
Best Western John Muir Inn

"Small rooms"

3

marcgF3114MV, Olympia, United States
21/05/2017

First time stay at this hotel. I was disappointed in the size of the rooms. Service was good. They had a very good breakfast. Considering the hotel is not near any major attractions (e.g. airport, convention center, or major shopping center), the room rate was too high.

Prerna R, Manager at Best Western John Muir Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our 24 hour staff is always willing to assist you in finding a room that exceeds your expectations.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 925-229-1010.
Sincerely,
Ariana Padilla
Assistant General Manager
Best Western John Muir Inn

"Hotel stay"

3

User
17/05/2017

Overall it's not a bad place to stay. Very convenient that there's plenty of things around such as eateries and movie theater nearby. Only thing I wasn't pleased with is that they didn't give change out for their washer and dryer. They said I had to go get change from the grocery store across the street. Felt like they should provide change for that or have a machine that dispenses quarters.

Prerna R, Manager at Best Western John Muir Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our location provides our guests with several different restaurants and grocery stores, as well as a movie theater with $5 movie Tuesdays. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 925-229-1010.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Ariana Padilla
Assistant General Manager
Best Western John Muir Inn

"Good time"

4

tania v, Colorado Springs, Colorado
16/05/2017

My husband, son and I had a good experience. Office staff was nice and accommodating. Things we asked for we got right away; ie extra tissues, coffee, toilet paper. The room was cleaned everyday. They also had homemade cookies everyday. The breakfast provided was great. It was close to the freeway, stores and restaurants. Everything was within 10 minutes that we were going too. Overall experience was good.

Prerna R, Manager at Best Western John Muir Inn, responded to this review
We value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our 24 hour staff is always available to assist you with anything you could need during your stay with us. We hope you will come back and see us again soon.
Sincerely,
Ariana Padilla
Assistant General Manager
Best Western John Muir Inn

"Quaint Hotel Nestled in California Countryside"

4

Hovey S, Honolulu, Hawaii
15/05/2017

Looking for a last minute room in the urban San Francisco Bay Area, I booked the John Muir Inn because of the location near my brothers house in the town of Martinez. The hotel is situated on the John Muir Parkway, CA10 and has great access from anywhere in the area. It did turn out to be a bit far from my actual destination, but that was not a big problem.
Staff and room we great, for a $100 range Inn, and the breakfast was typical. The lobby was comfortable and cozy with a lit fireplace and nice fluffy furniture. Lots of free parking and a nice strip mall with restaurants and a grocery store right next store. With a small fridge in the room, it was very useful for a multi-day stay.
Overall great experience.

Prerna R, Manager at Best Western John Muir Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back again soon!
Sincerely,
Ariana Padilla
Assistant General Manager
Best Western John Muir Inn

"Excellent stay"

5

lonaldd, San Francisco, California
09/05/2017

I would recommend this place to anyone. Amenities are very close to the hotel. The staff was very polite. The newly remodeled rooms were nice and clean. The breakfast had all my favorites and was normally set up before their scheduled hours.

"great people"

5

joela64, Houston, United States
08/05/2017

I was in Martinez, CA. for work and stayed here for 3 months. The staff very friendly and always helpful. Breakfast was excellent. I would definitely stay at this location again just all around good experience. Thanks

"My Experience at The Best Western-John Muir"

4

User
01/05/2017

I enjoyed my stay for one night with other family members who stayed in one other room. We went to our nephews wedding in Lafayette on Sat. April 29, 2017. We had to stay out in the lobby for awhile before leaving, sat and had coffee and food. All of the employees were very nice. One gal stood head and shoulders above everyone else. She was kind, friendly, smiled and very approachable. Helped me out with a reservation mistake I made and went ahead and cancelled it for me so I could reschedule and stay April 29. Sorry, don't remember her name.

Prerna R, Manager at Best Western John Muir Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our 24 hour staff is always willing to assist you with current reservations or creating new ones. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 925-229-1010.
Sincerely,
Ariana Padilla
Assistant General manager
Best Western John Muir Inn

"Awsome Place to Stay"

4

shimmy2016, San Francisco, California
01/05/2017

This hotel was not only at a good location but also the staff was great!!! This location was nice enough to let me check in early so I didn't have to wait until the afternoon. The lobby was vert cozy as well

Prerna R, Manager at Best Western John Muir Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our 24 hour staff is always willing to accommodate you during your stay. We can provide our guests with information about the several different restaurants and grocery stores, all within walking distance. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 925-229-1010.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Ariana Padilla
Assistant General Manager
Best Western John Muir Inn

Prerna R, Manager at Best Western John Muir Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We take pride in our breakfast, offering a variety of choices. From our waffles, all the way to our breakfast sandwiches, our guests are bound to find something they'd enjoy. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 925-229-1010.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Ariana Padilla
Assistant General Manager
Best Western John Muir Inn

"Served a purpose"

3

User
24/04/2017

This hotel is tired, the landing on the second floor constantly smelt of smoke. Our room didn't have a great smell when you walked in the room, however we reported that the shower was broken & it was fixed straight away. The beds were comfortable. The staff were friendly & helpful & the breakfast on offer was good. From there we used the train for a couple of day trips to San Francisco so like I say, it served a purpose.

Prerna R, Manager at Best Western John Muir Inn, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I'm happy our 24 hour staff was able to accommodate you and immediately address any issue you had during your stay. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 925-229-1010.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Ariana Padilla
Assistant General Manager
Best Western John Muir Inn

"Stay at John muir"

1

Kristie C, Jackson, California
24/04/2017

Horrible treatment and excessive noise will not be back . Over charged and charged more than once staff cdnt figure it out had to wait a day to speak to manager.noise went on all weekend and offered few points in compensation. Slap in the face really

Prerna R, Manager at Best Western John Muir Inn, responded to this review
Dear Kristie C,
I would like to apologize for the inconvenience. I am happy that we were able to come to a resolution via phone. We have credited you 3,000 points to your rewards account, and I have reviewed the payment process with you to insure no mistake was made. I am sorry we weren't able to completely solve the noise issue you experienced during your stay. Our 24 hour staff is always willing to help find a quiet room that exceeds your expectations. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.
Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 925-229-1010.
Sincerely,
Ariana Padilla
Assistant General Manager
Best Western John Muir Inn

"convenient location and pleasant facilities"

5

Peggy B, Folsom, United States
24/04/2017

We came here with 30 others for three nights, and all of us enjoyed the pleasant pool, lobby, and other amenities. Great location across from shopping center with Starbuck's, grocery, and several cafe/restaurants. Easy freeway on/off. Breakfast offerings included a wide variety of quality items. Staff were pleasant and helpful to our group. I wouldn't hesitate to stay another day or week.

Prerna R, Manager at BEST WESTERN John Muir Inn, responded to this review
Dear Peggy B,
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. The shopping center within walking distance is a great amenity for our guest, providing several different restaurants and grocery stores. We take pride in our breakfast and the different options we provide. We hope you will come back and see us again soon, our 24 hour staff is always willing to assist you in making new reservations.
If I can be of assistance in the future, please don't hesitate to contact me at 925-229-1010.
Sincerely,
Ariana Padilla
Assistant General Manager
Best Western John Muir Inn

"Met our needs"

4

valueseeker1, California
10/04/2017

Just needed a place to stay overnite so we could get to the Martinez Marina for a fishing trip early the next morning, which was just 10 min away. Easy to find off highway 4. Plenty of parking. Pleasant front-desk person. Room was clean and comfortable with an updated bathroom, including a hairdryer which I used. Comfortable bed. Breakfast was to start at 6am but it was ready earlier which worked out well for us as we had to leave early. Protein foods available, including hardboiled eggs, omelet-like egg pancake, sausage links, yogurt, microwavable egg/sausage sandwich and breakfast burrito. To-go breakfast bags also available with water, fruit, granola bar and packaged pastry. Would recommend for a 1-2 night stay. Best value we found in Martinez/Benicia area.

Ariana P, Manager at BEST WESTERN John Muir Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our 24 hour staff is available to present all of our amenities to you, including our grab and go bags that include a mixture of snack items. Our hot breakfast also has several options, from sausage and eggs, to fresh waffles. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 925-229-1010.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Ariana Padilla
Assistant General Manager
Best Western John Muir Inn

"Very Noisy"

2

smithel10, Spokane, Washington
09/04/2017

A car alarm went off in the parking lot around 4 am. It blared for over an hour with the staff doing nothing. What is the point of giving car information at check in if it is not used for anything? The gap under the door was so big that we had to block it with a towel in order to sleep and try to block out the hall noise. Breakfast was included which was nice especially given how little sleep I was able to get

Ariana P, Manager at BEST WESTERN John Muir Inn, responded to this review
Dear Lisa Carnes Smith,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. When our renovation is completed, we will be converting to a non-smoking hotel. Our 24 hour staff is always willing to assist you in finding a more quiet room.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 925-229-1010.
Sincerely,
Ariana Padilla
Assistant General Manager
Best Western John Muir Inn

"Baths apparently bad, dogs good - but a fine hotel otherwise"

4

96donalds, Carson City, Nevada
07/04/2017

Although Best Western has pretty well priced itself out of range,and has moved away from the motel model, I still stay at a BW a few times each year - all in all, it is the best chain. This motel was a good value, in a high-priced area, impeccably-maintained, with an excellent breakfast, good internet, and a good location. I was surprised, though, to hear from staff that the tub stoppers were designed not to work - baths apparently create a bacteria problem (having some small medical experience, I find that doubtful). On the other hand, dogs were rampant in that motel. Dogs are a much greater health hazard than baths. But California has of late literally gone to the dogs as childless couples now consider them to be little persons, so I suppose the motel must encourage them. Again, it was otherwise a fine value, in a good location, with a good breakfast, and I would recommend it.

Ariana P, Manager at BEST WESTERN John Muir Inn, responded to this review
Dear Donald Scott,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I will speak to my head of maintenance on future changes we can make regarding the bathtub plug. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 925-229-1010.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Ariana Padilla
Assistant General Manager
Best Western John Muir Inn

"John Muir Inn, Martinez CA"

4

Lawrence D, Etiwanda, United States
05/04/2017

Here on business, so it's convenient. Nothing outstanding about the property but they are freshening it up currently, which it needs. My room had a small section in the center of the ceiling where the "popcorn" was missing..... like I said they are in the process of rehabbing this hotel. I couldn't quite get the right room temp for some reason- either too warm or too cool.

Ariana P, Manager at BEST WESTERN John Muir Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I have informed maintenance of the popcorn issue, and it has been address. Our 24 hour staff is always willing to assist you during your stay or with future reservations. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 925-229-1010.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Ariana Padilla
Assistant General Manager
Best Western John Muir Inn

"Unsatisfactory"

3

cosmo_lm, Walnut Creek, California
03/04/2017

I was not satisfied with the service I received. Upon arrival I was given a room that not only had a horrible smell in the hall way, but there was also construction work going on the entire floor my room was on, & I wasn't told this would be happening. I was just woken up by the loud noises. I couldn't get any work done & had to use the business center to do my work during the day. When I complained I was given an option of another room. Only to find a moldy leaky big spot above the bed. Due to them not having any other rooms available but that one, I decided to stay in the original one I was given. At least it was clean. Also I was offered points that didn't even equal up to a free night. Due to all the inconvenience I would have expected more from staff & management. Especially since I am a rewards member with best western. The peaceful days I thought I was going to get turned into a noisy & nerve racking nightmare. Overall I was very disappointed. I hope their service will improve in the near future.

Ariana P, Manager at BEST WESTERN John Muir Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are currently under renovation, between the hours of 9AM to 5PM. We apologize for the inconveniences you experienced due to our renovations. The points for a free night have been added to your account, and we hope you consider staying with us again.
If I can provide any assistance, please don't hesitate to contact me directly at 925-229-1010.
Sincerely,
Ariana Cannoy
Assistant General Manager
Best Western John Muir Inn

"Over charged multiple times"

1

354robf, Martinez, California
28/11/2016

Over charged multiple times rude staff got the wrong room and it had a bad smell will not stay at this hotel again they where charging my card every day all different high prices its ridiculous they all need fired

"GOOD VALUE"

4

76diannah, Templeton, California
27/11/2016

Needed a place to stay over Thanksgiving so we could be close to family. This hotel is clean, reasonable and the staff is very helpful and accommodating. The rooms have been recently updated, the mattress was a little too firm for us.

"New favorite hotel in Contra Costa"

5

blondarella, Volcano, California
20/11/2016

This hotel was converted to a Best Western about a year and a half ago and they have been phasing in upgrades since then. The room was very nicely appointed with a comfortable bed, nice linens and a remodeled bathroom. The breakfast offering was very hearty with eggs, sausage, potatoes, biscuits along with the standard yogurt, fruit and pastries. What made our stay especially nice were the super friendly staff, especially Torrence who checked us in. We have already made reservations to go back next week.

"Family Funeral"

5

angelmarie772016, Yreka, California
19/11/2016

Lovely room, great breakfast and service. Clean and comfortable. When we arrived staff was kind and friendly, they answered all our questions and made sure we knew where we needed to go. The room was clean and the best part was the bedding, very fresh and clean.

"Comfortable Lodging"

4

packing01, Nevada City
14/11/2016

This Inn is close to the County Court House and the John Muir Home.
Close to Kaiser Hospital. Clean and quiet location. Many places to eat directly across the street. Warm cookies in after noon. Great Breakfast. Just off Highway 4.

"Sounds worse than it really is"

4

Felicia M, Long Beach
10/11/2016

I recently stayed here for a week; was here for work; and my stay was very good. I stayed in 2 different rooms during my stay; 132 King Bed loved it; but room 118 Double Beds, I would not recommend. This room was not as renovated as the once and is right outside the ice maker. Also, the windows are not sound proofed so I could hear the cars/trucks outside. Also, for some reason the guest on the 2nd floor seemed to walk around allll night (this was not a problem in the first room). The Staff however were GREAT/FRIENDLY/HELPFUL. I was concerned when reading other reviews of their being a strong smoke smell in the rooms, but I did not experience this at all. I loved that the rooms have a fridge that gets things really cold (so cold that it froze my guacamole :-)) and a microwave. There is also a movie theater across the street and a GREAT Italian restaurant, you have to get one of their Pear Tarts if you go. I only ate breakfast once, and it was good (the hot food) but make sure to check the expiration date on the pastries. It was too cold to use the pool, but its small and out front of the hotel; probably would not have used it if the weather was warm. The fitness room is also quite small, it did not look like more than 5 people could be in there at a time. Overall my stay was not that bad and i'd stay here again, especially if its for work as the price was kind of high during the week, and recommend it.

"grate stay"

5

User
08/11/2016

everybody was very helpful and made my stay very pleasant i will be back. i work in the area during the weekends and i do not like having to go back and forth with my kids. i felt safe with my family there.

"Clean room, Good bed, Small room, Cold pool"

3

User
07/11/2016

The room was a little small, but it was as clean as a whistle. Employees were polite, friendly and professional. Everything needed was there and my stay was comfortable. What would have been nice, though, is for the swimming pool to have been heated, as advertised on the In-Room information. It seems as though the people who own motels aren't people at all. They know the cost of everything & the value of nothing.

Dennis B, Manager at BEST WESTERN PLUS John Muir Inn, responded to this review
Vernona438
Thank you for taking the time to write a review on your stay with us. I am very pleased that our staff was friendly and professional during your stay and that you had a comfortable time with us. I am sorry that our pool heater was down during that time. We are currently installing a new pool heater and should be up and running soon. We hope to see you again in the near future. Thank you again for staying with us. We love having you here!

"Exceeded my expectations"

5

lb2me, Las Vegas, Nevada
06/11/2016

When checking in, I asked the staff to see if they had a razor available and she checked and when she did have a razor, she offered me if i needed anything else, toothpaste, shampoo, shaving cream, etc. Even though i did not need all these items, she really wanted to make sure that i had everything that i needed.
The staff at this hotel were amazing. Always so helpful and went above and beyond to make sure we had items that we needed. They were also so friendly. The overnight staff were so kind that when we were eating breakfast, they passed by to say goodbye to us.
We came back from a wedding and we gathered in the lobby and the front desk staff informed us there is coffee available and offered us water and cookies.

"Hotel was nice but service was the best"

5

sbarnz, Phoenix, Arizona
28/10/2016

Arrived late and the desk clerk Ari made us a fresh pot of coffee. Rooms were clean and breakfast was as good as any restaurant.
I want to give extra kudos to desk clerk Ari. I tried to print my return trip boarding pass but the printer was out of ink. We tried to forward it to the front desk but it wasn't going thru. She took it upon herself to call SW airlines and they sent the pass directly to the hotel. She printed it out and brought it to me when I was enjoying breakfast. She really goes the extra mile.

"Wheelchair access was dismal!!"

2

User
17/10/2016

Wheelchair access was almost non-existent. Handicapped parking was also lacking. Staff was not friendly or sympathetic to the lack of a wheelchair accessible room even though my reservations were for an accessible room!

Dennis B, Manager at BEST WESTERN PLUS John Muir Inn, responded to this review
Dear 54charlem
I would like to apologize that our eight ADA parking spots were not available during your stay with us. We are considering adding more ADA parking on our next parking lot renovation. We hope that the next time your travels bring you to Martinez you give us another chance to impress you with our service and upgrades. We hope to see you again soon. Thank you for your comments.

"Clean pleasant place"

4

Janice R, San Francisco, United States
10/10/2016

This is our second time staying at the BWP in Martinez, we came back because we like this hotel and the area. The only glitch was the spa jets were barely working in the morning, and the pool, although advertised as heated, was ice cold. Other than that, we had a very pleasant stay, again.

Dennis B, General Manager at BEST WESTERN PLUS John Muir Inn, responded to this review
Dear Janice R
Thank you for your repeat business and taking the time to write a review. We have contracted with our pool company to install stronger jets for our spa. Hopefully on your next visit they will be ready for your enjoyment. Thank you again for your comments and business. We love having you here!

"favorite place to stay in Martinez"

4

Dianne P, Columbia, United States
29/09/2016

Always a comfortable place to stay the night. The property is well cared for, caring staff and the breakfast is always good. This hotel is always my first choice when I stay in Martinez. It is centrally located and close to family.

"Martinez"

2

Savannah R, MARTINEZ, United States
29/09/2016

I wasn't acknowledge when i first came to check in. I stood their for about 20 minutes because the person at the front desk kept answering phone calls. The room smelled like cigarettes when we requested a non smoking room. Our toilet was somewhat broken. Every time you sat on it, the toilet would fall forward an water would splash on you.

Dennis B, General Manager at BEST WESTERN PLUS John Muir Inn, responded to this review
Dear Savannah
We are truly sorry that we did not exceed your expectations during your stay with us. I have shared your comments with our staff and we are working now to convert our entire property to a 100% non-smoking hotel. Already we have reduce the # of smoking rooms to only 5 and by the end of this month we will be 100% non-smoking. We hope that the next time your travels bring you to Martinez, you would give us another chance to impress you. Thank you for your comments

"Wonderful Best Western John Muir in Martinez"

5

Patricia G, fresno, United States
27/09/2016

Clean, great location, friendly stuff, free breakfast, coffee maker in the room, fridge, reasonable price. For sure stay at this hotel if you are in Northern California. One of the best Best Western Hotel I ever stayed. Highly recommended

"Classic feel and very Welcoming "

5

User
27/09/2016

Amazing hotel. Great food, and excellent customer service. One of the employees named Jeremy stood out to me the most. His energy can turn your frown upside down and he is very helpful and comforting to your needs. I don't know why he is not manager because he has the qualities of a positive,kind hearted team leader. My family is homeless so its nice to be treated with respect and to be taken care of with love. He his lovable personality is something you can't forget.
-Shay

"Best Western Martinez, Ca"

5

Mike L, Green Bay, United States
22/09/2016

Excellent value for the money. Very clean, great staff. Outstanding breakfast. About 15 minutes to nearest BART station, then a 45 minute ride into San Francisco. We would definitely stay here again. Many restaurants in the area.

"Great value"

5

NewIberia_laGbl, new iberia,la
18/09/2016

Great motel...rooms a little smaller than most best western...seems a little older but kept up nicely...Employee Torin was so helpful & friendly!!!! Wish all hotels had great employees like him! Great breakfast & right across the street shopping area with nice little restaurants

"Great Motel in Martinez"

5

User
17/09/2016

I find this is a great place to stay and a great value for the area. Close to Concord and Walnut Creek and their is a great grocery store across the street (Nob Hill). Clean rooms and a great staff make this a great place to stay if you are in the area.

"Good value, nice place"

4

Robert P, Los Molinos
17/09/2016

It's an older motel but kept up. In a nice location. Right off the freeway, but not too close. Lots of trees and landscaping for a nice setting. Room was smallish but Best Western clean. Little touches like a water and Granola bar, toiletries with cotton balls and q-tips. Wifi was good. A very easy short walk across a not too busy street to a Grocery store, various restaurants, Starbucks and a Rite Aid. I even got a haircut across the street. Very convenient. The pool/spa area is small and located right next to the front entrance. Not my thing, but it might be for you. Didn't do the breakfast as I start work early. Nice that they had coffee at 3:30 AM. Will stay here again.

"John Muir Best Western"

4

User
15/09/2016

I like this motel, have stayed before. The breakfast is very good, great fresh eggs. During my stay there was some remodeling in progress, cant wait to see how it turns out. And they do have a nice pool and hot tub area. Unfortunately, I had scheduled laundry for this stay as they have a laundry room, but only one washer and dryer out of 2 each worked, so I had some issues getting my laundry done

"Inget att rekommendera "

2

User
11/09/2016

So - my husband and I booked this hotel by accident. We really wanted a hotel closer to San Francisco, but it was late and we didn't have the energy to argue. So we drove there, happy to have somewhere so sleep. The staff was alright and we got our room and got to the second floor, and as soon as we got of the elevator we could smell the smoke. We had an non-smoking room but it was mixed with other smoking rooms, and that's how it was on all floors. We hoped our room would be free of the bitter smell, but it was almost worse, at least as bad. Everything REAKED of smoke, even the phone when we were going to call down and complain. BUT - the staff was really helpful here and we got to switch room without any problem, to the third floor were there was no smoke smell. So, this room was nice, except there was something wrong with the toilet during the night so we couldn't flush and the shower was really hard to turn on and off. The breakfast was alright. When we checked out and complained the staff were help full and when we signed up to the Best western club(?) they promised we would get points to give us one free night. Still waiting but it has only been two days and it could take up to one week. Since the staff was really helpful and everything worked out in the end, I will give this place two stars instead of one, even though I wouldn't dare to recommend it to someone who has some standard. The staff seemed to know that their hotel is below standard. OBS: se bild

"this is a review for Best Western, Martinez CAlifornia"

5

einsteinpoo, Santa Rosa, California
10/09/2016

We spent the night at the Best Western in Martinez. We were hours late due to the problems and delays of AMTRACK.
Mr. Jeremy greeted us at the front dest. He was friendly, professional, accommodating regarding our lack of food since lunch and the time we checked in was around 1 a.m.
Jeremy is the BEST employee that I have ever encountered in all of my travels. I have traveled in Europe and America. He is 5-star!

"Peaceful...."

4

User
07/09/2016

The staff is always great, they treat you very well and it's my daycation place.
I'm sure you you really like it here. Accessible to the interstate leading to great shopping, amusement parks and wineries.

"Nice staff; Accommodations are not "Plus"; Pets Permitted"

3

Heather A, Kingman, United States
06/09/2016

The hotel staff was lovely - very nice and helpful. Resolved the one issue I had with reserving a 2 king suite at a higher rate. When I went up to room, we did not have kings (actually had 2 queens) and told that they had taken all kings out due to complaints. They adjusted my bill and corrected the rate. This is NOT a Best Western Plus - yes you get a little bottle of water and some popcorn as well as some upgraded toiletries, but this is more on par with a Comfort Inn or Quality Inn. Little things (like room phone broken) and water facets backwards are throughout. Even though it was advertised as a 'suite' these are not suites. You have a chair, desk, fridge and sink in a corner, but it is one room. While they do permit pets, if you have allergies, I HIGHLY recommend you DO NOT stay here. My sister was living on benedryll and had a reaction to what we are guessing was the room or hallways.

"Softball stay"

4

User
05/09/2016

It was a nice hotel the cookies that they baked were very good. I also liked having the free breakfast thing. It was also in a very convenient spot. Great customer service. The beds were very comfortable.

"Great place"

5

289brycea, Prunedale, California
04/09/2016

Great hotel. Good location for my business. High quality breakfast available early and until 9:30 am. Rooms recently renovated and always clean. I have been staying here for about 15 years as I travel frequently to the bay area.

"Quick stop in Martinez"

5

triptipdan, Santa Clara, California
03/09/2016

Stopped at the BW John Muir on way to Napa with the family. Pretty much got what we were expecting, pool, wifi, etc. got some cookies at the front desk, and breakfast was nice too. Thanks for making our stay enjoyable!

"Good hotel "

5

User
01/09/2016

Very good service nice room very thing was clean the people there are nice close to place were you can eat or see a movie just a walk there free breakfast very good food they even have have snack machines very nice hotel

"convenient to SF"

4

kevin b, Glenside, Pennsylvania
01/09/2016

Nice place, clean, good breakfast. Easy walk to shopping/dining across the street . Easy drive to BART station to take you into SF instead of driving/parking in the city (recommend). overall , very good location to base from for day trips in the area !

"Quite cozy and comfortable"

4

jilliaaan, Sacramento, California
30/08/2016

We arrived late but were met with a smile and great customer service. The elevator and hallways smelled like smoke which had me worried. However, once inside the room the smell was gone and the room itself was quite comfy. It looked to be recently remodeled which was nice and there was a complimentary cookie and water on the table. Unfortunately the bathroom outlet was broken so I had to use the living room outlet for the hairdryer but overall it was a clean, cozy room.

"Best Western John Muir"

4

Charolette F, Bakersfield, California
29/08/2016

The Best Western John Muir has been upgrading and improving both the grounds, front lobby and both wings of rooms. The beds that have been replaced are much more comfortable. It can be alittle noisy from visitors to freeway closeness. Overall the maintenance and housekeeping keep the rooms and grounds very clean. The front desk people have better training, appearance, and service to visitors.

"2 night business trip"

4

wjgal, Copperas Cove, Texas
29/08/2016

I wanted to stay in a hotel in Martinez with a fitness center. The BW John Muir fit the bill - small but adequate, with an EFX, recumbent bike, treadmill and pulley weight station. Overall, the hotel was old but quaint. My room was clean, comfortable, and nicely decorated. It's the only hotel I've stayed in recently where the Windows actually open! Front desk is manned 24 hours and the staff was friendly and helpful. I would definitely stay here again.

"strictly for Chevron or Shell Contractros"

2

MatthewL600, Granada Hills, CA
27/08/2016

No security of any kind for lots or property. Breakfast will get you going for the day. Overall best feature bed was extremely comfortable, but according to night clerk only on third floor because they are new.

"Incredible Value"

5

Kathryn W, Sacramento, United States
19/08/2016

I travel to this area relatively frequently for work. This hotel has all the amenities I'm looking for: internet, good breakfast, in room fridge/freezer/microwave, and gym. The rooms are very nice and well maintained. It is an incredible value!

"Decent Motel"

4

Chris1963, Roseburg, Oregon
17/08/2016

The room was clean and comfortable. Very busy front counter but check-in and check-out were handled efficiently. Bathroom smelled of bleach so I know they clean. A word of advice...in rooms with 2 king beds, they are not ADA compliant. The first bed in the door had 6 inches of space between it and the entry wall forcing you to squeeze your way into the room.

Dennis B, General Manager at BEST WESTERN PLUS John Muir Inn, responded to this review
Chris1963
Thank you for taking the time to write a review on your stay with us. We are very pleased that you enjoyed your stay. We will be converting the two King bed rooms soon to a two queen bed room to make more space in the rooms.
Thank you and hope to see you again soon!
Dennis Berris

"Recommended"

4

User
16/08/2016

clean and quality service. good hotel service, me and my family had a good time in this calm enviroment. The breakfast was awsome and varieties to sellect. I will defintely recoment this place for any one visiting the area.

"Very old inside"

1

Rebecca F, Fairfield, United States
12/08/2016

Very old inside. Some of the staff was very rude and not helpful. Acted bothered by questions. Key card system down and had to be escorted to my room every time I left it. Frustrating waiting for everyone to be taken to their room.

"run down hotel"

2

User
12/08/2016

This hotel is completely run down. The receptionist is very unfriendly and unhelpful. Breakfast is lower standard. very loud rooms with low insulation against the noise of the highway. To top it off: guests do not get personal room keys - the hotel does not have a machine to produce them! each time you want to get into your room you need to tell a cleaning staff or the receptionist to open your door! without any security or check!! very unsafe!

Dennis B, General Manager at BEST WESTERN PLUS John Muir Inn, responded to this review
andreasbY5432OU
I would like to apologize for our room key issues during your time with us. I am happy to report that we have received two new key encoders and are able to make key cards for our guests.
We have also upgraded our complimentary full Hot buffet breakfast since your stay with us.
We hope the next time your travels bring you to Martinez you would give us another chance to exceed your expectations.
Dennis Berris

"Excellent Staff"

4

kayokayo, Sacramento
10/08/2016

We (my husband and I) stayed two nights at this Best Western and our stay was very comfortable and pleasant. Parking is free and on site.
Pro's:
The room was very clean and had a fridge and microwave, ironing board, iron and blow dryer.
The breakfast was great--combination of cold and hot breakfast foods, fruit, juice and coffee which were all satisfying.
The hotel staff were cheerful, pleasant, and approachable. They were helpful in advising of local sights and it was conveniently located near the freeway for easy access to nearby areas. We forgot one of our toothbrushes and the front desk clerk was helpful in giving us a compementary toothbrush and toothpaste.
Coffee was always available and I was happy to see a decaf option.
We used the hot tub spa on site and enjoyed it thoroughly.
Across the street is a great movie theater and we saw a movie in the most comfortable reclining seats. We will definitely come back!
Con's:
Not too many!
Breakfast was a little crowded when we went down, but when I returned 30 minutes later to freshen my coffee, there weren't very many folks, so it seemed like the rush was gone. And it was still well stocked.
The housekeeping staff didn't restock the toiletries (soap, lotion, etc) for our second day and didn't restock the in-room coffee. These were small things that we didn't realize until we were showering before leaving and really didn't have too much time to address with the front desk staff.
We'll be back!

"One night stay hotel"

3

User
08/08/2016

Before I sound too harsh, let me mention I am a hotels.com Gold member with over 90 nights in the last 13 months. I am also a Gold member of Best Western Rewards for the bookings I do direct. The majority of my hotel stays have been at Best Western properties for multi night stays. I booked this room through hotels.com as it was a free night using my rewards. I chose the most expensive room option to maximize my rewards voucher: 2 King beds with a minibar. Upon arrival at 3pm checkin, The front desk clerk begin the check in process with swiping my credit card for deposit then proceeds to tell me that the room isn't available yet! This was a large hotel with minimal guests based on the cars in the lot. After almost 2 hours of driving I was a bit annoyed by that because she couldn't even tell me how long. I asked for a phone call, but after 50 minutes I walked back in and was informed the room was now ready. This is an early 80s built hotel with only one elevator directly in front of the checkin desk and the rooms are a bit small. I was thinking this room layout would be a bit more like a suite based on the price and "minibar" description. A recent renovation took place with new carpet and paint in the halls and rooms, but some parts of the rooms were left neglected, like the restroom, which felt very budget motel in appearance. The room was clean and the morning breakfast was better than other Best Western locations. The exercise room is small and limited. Modern soda machines on each level which appear to accept credit cards a snack vending machine on the first floor. Pool and spa looked lovely but sat near the entrance. Overall, the price for this place isn't bad for the area, hotel is very quiet and large, but it's showing signs of age and the rooms are too small for me to want to return. Breakfast staff were friendly.

"John Muir in the pines"

3

User
08/08/2016

Location is great, cinemas across the street and good eats. Staff is great and room was throughly cleaned. Hotel is old and could use some updating. The tub and shower needed fixing, wouldn't hold water and shower had no pressure.

Dennis B, General Manager at BEST WESTERN PLUS John Muir Inn, responded to this review
Vicki m
Thank you for taking the time to write a review on your stay with us. We are very happy to hear that you felt the staff was great and the rooms were clean. Our staff takes great pride in their work and are always working hard to make sure our guests satisfaction is met. I shared your comments with our maintenance staff and they have fixed the drain and pressure issues you experienced in your room. Thank you for bringing it to our attention.
We look forward to your next stay with us!
Dennis Berris

"Last minute change of plans lead us to this great establishment"

5

User
07/08/2016

Due to a last minute change of plans, my family had to quickly find another place to stay for night in the San Francisco area. This hotel came through with excellent service, great beds, and a very generous breakfast. Would highly recommend it to anyone.

"Not up to the standard of a Best Western"

3

lydia h, Los Altos, California
07/08/2016

Not a place to stay. But, does have some good points such as the breakfast and the very professional housekeeping staff. No safety bars in showers and very awful space in bathroom area. Better be pretty thin to find room to use it!

"Not unpleasant"

3

llibecurb, Lexington, Kentucky
05/08/2016

This pet-friendly hotel is conveniently located for visiting the East Bay area. The hotel staff was pleasant and accommodating; the complementary breakfast offered healthy options and was well-stocked. Although the housekeeping staff did a very nice job maintaining the room, this hotel is showing its age; for example, it was very difficult to get the shower fixture to work properly, and the shower water stream was weak. My only complaint ... our requested wake-up call was 20 minutes late on our departure day!

"Welcoming and Friendly"

4

BARBARA E, Livingston, Cali
05/08/2016

Room was comfortable. Lobby and personnel were clean and welcoming. Room was quite. Everything worked. Other guests smiled when we passed in the hall. Easy access to the freeway. Although I did not make use of the exercise room, there were people using it and it was not crowded.

"great stay"

5

fungwil, San Francisco, California
25/07/2016

we were in the area for a baseball tournament. room was clean. breakfast was good. price was right. most important, it wasn't overflowing with other baseball players. otherwise, it would have been a nightmare. close to the market...close to the theater.

"Always Welcoming"

5

Denise S, Reno, Nevada
11/07/2016

I love Martinez and visit it often as I have friends there. This hotel is where I always stay. The rooms are comfortable and just right for 2. When checking in on our last trip, the night clerk, Fabby, was having a problem explaining the room keys to an Asian lady that didn't speak English, but Fabby remained calm and patient and got the issue solved. She made sure she recognized us during the issue and apologized for the wait. This is just one example of how great the staff always is.
My only negative I can say is that some of the halls do have a cigarette smoke odor, but it fades when arriving at the no smoking rooms. It could use an upgrade in the carpet. The area is very quiet and peaceful.

"Excellent"

5

Daniel S, GRAND TERRACE, United States
11/07/2016

Thank you so much for all your attencion. my co workers are very grapeful, next time we are stay in this hotel. all the service is excellent . location is perfect for business, couples, family time etc.

"Nice hotel with a few issues"

4

Englishsnob, Visalia, California, United States
10/07/2016

Hotel met our needs for a short family trip. Room was very small for our family, but we weren't going to be there long, so we made it work. Breakfast was great and the front lobby is very nice. Only two problems: the biggest being, the housekeeping staff did not clean our room after we left for the day (and we did remove the DND sign from the door). We ran out of towels and toilet paper and had to go downstairs when we got back at 9 PM to get more. Second, the flyer in our room said the pool was open until 11 PM but it was locked up at 10 PM. The front desk clerk was nice enough to let us in after we told him this. Seems there are some kinks and discrepancies that need to be worked out, but we would consider staying here again if we had a larger room.

"Quiet and Quaint"

4

Donna J, Merced, United States
04/07/2016

Very nice place to stay. Friendly staff and clean rooms. There is a small pool. The room included breakfast, and free internet. It was also easy to find from Highway 4. I would definitely stay there again. There is also shopping and food choices right across the street.

"Don't know why they don't have a better rating "

4

anthonysT7447HR, Bakersfield
01/07/2016

My opinion... I been staying in a different hotel every week for work and this place was great. Outside was around a lot of trees had a shopping center across the street also a movie theater on the other side of the street and a chevron gas station on the other corner and next to the 4 freeway. I walked in a was greeted nicely and checked in right away. Nice sit down area as well as a conference room as well. The room was very nice and clean came with a refrigerator and microwave, bed and pillows were very comfortable not one problem. The only down side was on the restroom door it had a patch up job done on it when it would of looked better just replacing the door. Breakfast served early for early risers and it goes on for awhile. They had omelette, toast, bagels, donuts, sausage, bacon, oatmeal,cereal and etc. I feel this place should have a better rating then the one they have. I've stayed in 4 star hotels that were not nice like this place. But this is only my opinion on my room 137. Also the front desk people were excellent they even helped me find a great place for dinner.

"Awesome visit!"

5

TimnTay, Las Vegas
01/07/2016

The staff at this hotel were all awesome! They were friendly, helpful, polite, greeted us every time they saw us or members of our group. Always with smiles on their faces. The rooms were very clean and comfortable. Quiet, except for the few loud guests occasionally in the hallway. Internet was very good too.

"great service"

5

Julie B, garden valley, United States
28/06/2016

We travel often to vend at shows. In the past we have tried other hotels but now never even consider other hotel chains. The quality of the rooms, the staff & the (included) breakfast make weary traveler feel like we've come home to mammas house. This hotel in particular, is the best among the best.

"Great value and very helpful staff"

4

Jerry E, Long Beach
27/06/2016

My daughter and I were visiting Berkeley for a university tour and due to several special events in the area, hotels in Berkeley and surrounding cities were a hard find. We used several websites to find a room, but in the end, we called the Best Western Plus John Muir Inn and spoke directly with a front desk employee. The available rooms were on the higher end, but he suggested various discount programs (AARP and AAA) and we got a great room at a very fair price.

"My stay "

5

Angie J, Florida
27/06/2016

I stayed at this hotel for 1 night it was welcoming , friendly, I would come here again , The breakfast was amazing I left here happy pools area was clean hotel was very clean . I would recommend this hotel .

"Martinez business trip"

5

thadseiler, Sacramento, California
24/06/2016

I stayed a couple of nights mid week for a business trip...Good location! Nice clean and quiet rooms...Conveniently close (walking distance) to grocery store and a few restaurants... Even a Starbucks... I will stay again next trip to this region...

"I'll be coming back"

4

herpdoc, Seattle, Washington
23/06/2016

First time to the area, and looking around for a place that I can come back to (for business). Came across this on-line, and it had decent reviews. The price was in the budget, so I thought, "Well, if it sucks, I just won't come again"...
It was a nice surprise. No, it's not the Hilton, but it's clean, functional, and quiet. The beds are good and the pillows a bit thick. AC works nicely (it's plenty hot outside) and there are a number of guests but I really can't tell.
Most of all, the staff is amazing. Probably the best I've seen in a mid-range stay. Attentive, helpful, friendly and overall great. Anything I've needed, they've made sure I had. Even down to fresh cream for the coffee.
Breakfasts are average, but have fresh fruit and decent coffee- I'm happy.
I'll be back next month.

"Hotel Recommendation"

4

Nancy S, Reno, United States
21/06/2016

We have stayed at this Best Western Plus John Muir Inn, Martinez, CA several times. It is convenient and easy for us to get to SF for a yearly appointment. There is a nice pool and hot tub and outside sitting area. The complementary breakfast is good and very satisfying - several options to choose from. We would recommend you consider a stay at this location.

"Everything was wonderful. "

5

RSI-Chris, Salt Lake City, Utah
16/06/2016

I come out to this area multiple times a year but up until this visit I've never tried this location. It did not disappoint at all! There is a movie theater across the street! Couple of stores, some fast food, a Starbucks. We arrived and were just in time for the fresh cookies too!

"Good, but..."

4

C2H5OHFresno_CA, Fresno, CA
13/06/2016

The room was fine. Everything was "fine". But, the property has all the hallmarks of an older property that has been "remodeled" but still has some hidden limitations. Parking is extremely limited. Sound insulation is limited to the point that you're going to hear normal convestions from next door. Prices are high in this area. The room rates at this property are very competitive for this area.

"Relaxing place to hang out and unwind after Six Flags Vallejo"

4

Catabear1, Gilroy, California
05/06/2016

The room and hotel was clean and quiet. Very friendly and helpful staff. Enjoyed my visit and did not have to pay Napa Wine Country prices.
They offered smoking rooms which was a total perk for my husband.
Good Restaurant options, Movie Theater and Starbucks were a short walk away.

"Good location, bad hotel"

2

Sheri P, Crescent City, United States
03/06/2016

Heating system didn't work. I found the reset button on the power cord and got it working. TV didn't work. There was no compensation for the nonworking television. Loud screaming, yelling, running in hallway in the middle of the night. Bathroom extremely small with no counter space what so ever.

Dennis B, General Manager at BEST WESTERN PLUS John Muir Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for our guests in the future.

"Not Your Typical Best Western"

3

Gabriela B, Danville, United States
03/06/2016

The room was small, presentation of bed was not as nice as other Best Westerns, price was too high for the tiny room and the inferior bathroom. No room to put down your toiletries and not remodeled. I was charged $129 for the night. It was way overpriced considering I felt like I was staying at a motel 6. The staff was great, the breakfast was awesome but the room was a disappointment.

Dennis B, General Manager at BEST WESTERN PLUS John Muir Inn, responded to this review
I'd Like to thank you for the positive comments on our breakfast and our staff. , I would like to apologize for not exceeding your expectations with the lack of room for your toiletries, we are installing an extra shelf in all the restrooms to remedy this issue. Guest satisfaction is important to us and we value your feedback. We hope to see you again soon and thank you again for your review.

"Quiet & Perfect"

5

Estrella G, Bakersfield, United States
31/05/2016

During a holiday trip to Napa, all the hotels were booked and we decided to try this hotel in Martinez. I could not be more pleased. The hotel was clean, the room was quiet. And the drive allowed us to see new places in the area.

"Best Western John Muir"

4

Mark S, Myrtle Creek, United States
24/05/2016

Nice hotel with good location for Martinez, Concord and Pleasant Hill. Close to Highway 4, which can be noisy if staying on the north side of the hotel. Dogs allowed with a fee. Rooms have nice décor and good beds. Cookies and free paper at the lobby.

"Excellent Hotel"

5

WilsonGotro, Charleston, South Carolina
20/05/2016

My wife and I had a wonderful stay at this hotel. It is conveniently located, clean and attractive, with friendly and helpful staff, and reasonably priced. We came to Martinez to visit the John Muir National Historic Site, which was excellent. We had a great meal at a local restaurant. TV coverage was spotty, but so what. Highly recommended.

"Lovely getaway in Martinez"

5

Janice R, San Francisco, United States
18/05/2016

Staff were great here, especially Torin. The hallways and our room were a bit smaller than I expected, and there was a very heavy odor of cigarette smoke in the hallway, but we did not smell it in our room; everything in the room was clean (except for a small clump of hair in the bathtub); 24/7 coffee and great water jug with fresh fruit in it in the lobby. We liked the jacuzzi spa; the pool did not feel heated, and was a bit smallish, but should be great when the weather heats up. The shopping center across the street had everything we needed - Raley's, Kinders good quality bbq, sports bar/restaurant, nail salon. In the room the fridge and microwave and tv all worked fine. The pillows were lumpy and mattress was not top notch, but it was fine.

"Pretty clean and spacious"

4

ttotsis, Porterville, Ca
16/05/2016

The hotel has gone through some renovations and I believe the company they contracted should have been fired. They did a lousy job and it is evident in the tiling in the bathroom of our room. Other than that, the room was nice and clean with a nice big bathroom. Quiet and spacious. Friendly service and nice breakfast.

"Average"

3

Annalina G, Long Beach, United States
06/05/2016

Rooms were decent for the rate, however hallways smelled of smoke and Marijuana and a lot of traffic hanging out front drinking. Staff very unprofessional.Besides the rooms being nice the fireplace area was also comforting other than that BLAH....

"Positive Review"

5

Charolette F, Bakersfield, California
03/05/2016

BW Plus John Muir has been upgrading all amenities of the facility. The rooms, hallways, lobby have been given a fresh facelift. The staff have had additional training on professional, proper appearance, behavior and treatment of guest. Housekeeping have improved the time spent to clean and sanitize the rooms and hallways. The pool and Jacuzzi are better maintained.

"Great hotel!"

5

User
23/04/2016

Loved staying at this hotel, my boyfriend and I were treated with the utmost respect and were given great customer service. We plan to visit Martinez more and stay at this exact hotel for there comfy beds and breakfast

"Business in Martinez"

5

Stefon T, Diamond Springs, California
22/04/2016

I have stayed at this Hotel on a couple of different occasions and would do so again. The location is great there are a lot of services near by and plenty of food choices just across the street and a pretty cool sports bar.. The hotel and staff are the best.. I had a bit of a problem and I called the hotel manager a couple day's after my stay (I wish I could remember her name) She could not have been nicer, I have no doubt that the issue was resolved quickly. I will definitely stay here again.

"Good place to stay"

4

Lemuel T, vacaville, United States
21/04/2016

My stay at this hotel was very good. The employees were very helpful. Two employees (Daisy and Tory) were especially helpful when they gave me additional points for my inconvenience of them not being able to fix the stopper in my tub. This inconvenience in no way took away from the good experience I had from staying at the hotel.

"Great Stay!"

5

Nicole B, Los Angeles, United States
14/04/2016

Everything was great at this hotel. It's nice to get great service, a clean home away from home at a good rate! Can't beat it. Thank you Martinez Best Western! I would recommend this hotel and will come again when I'm in town for business or pleasure.

"Not a good experience!"

2

MinhajAliKhan, Beaverton, Oregon
11/04/2016

I had called up this place directly and specifically requested an ADA room. I was promised that it would be available to me. I had also informed them that I was allergic to smoke and did not want a room on their smoking floor. When I arrived to check in I was told that there was no ada room available despite the fact that A commitment had been given to me. The person ar the reception was very helpful and all she could really do was to offer me one of their rooms on the first floor which had not been refurbished. It was not a pleasant stay. The only reason I opted to stat there was because it was very conveniently located to where I had to go for my meeting. I don't think I will want to stay here again

"Review"

2

Erin B, Sacramento, United States
05/04/2016

Clean the rooms more, looks clean but smells terrible. Also, the check-in took about 20 minutes, the check-in host didn't apologize for his absence. He seemed more annoyed that additional people had reservations to check-in to their rooms!

Dennis B, General Manager at BEST WESTERN PLUS John Muir Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"John Muir Best western Inn Evaluation."

5

User
04/04/2016

The staff and and the room was excellent. The breakfast was very good. I slept ton the side near the freeway, and so it was to noisy. Other than that it was great.It is a good location if you spend more than the evening as it is near Nob Hill and CVS. You should ask to get an odd room number because that is the side that is away from the freeway.

"Always a great stay"

5

User
04/04/2016

My family stays at this Best Western several times a year. The rooms are always clean, staff is friendly. The newly remodeled rooms are very comfortable for the Price.
The location is convenient for our needs. Many places to eat close by.
The complimentary breakfast is a plus.

"Stay was nice."

3

TaylorJN, Portland, Oregon
23/03/2016

Staff was nice overall with our stay. However I would like to point out that I was shocked by one of the staff who checked us in.... When I've stayed at other Best Western's with my employee discount they always ask for the Best Western Authorization form.. and when we checked in... They didn't even ask for it, and never asked for the cc.. They only asked for I.D. I thought that was super strange. I will point out that the front desk staff was very attentive and friendly, however the gentleman who checked us in didn't really seem like he enjoyed his job because he wasn't very friendly on a couple of occasions with me. Overall our stay wasn't bad, the breakfast was great, the room was nice, and we were close to everything located in hotel.

"Yes! Stay Here!"

5

Sarah V, Blaine, United States
20/03/2016

The reviews were not very sunny, but I booked anyway. I grew up in Martinez, and always wanted to stay at the John Muir Inn. Boy am I glad I did! I traveled with my 3 teens and they even had a great time there! Internet was great too. Man... The breakfast was awesome as well!

Reno G, General Manager at BEST WESTERN PLUS John Muir Inn, responded to this review
Thanks Sarah,
We do have a new team here at the hotel and with renovations going on we are trying to make everybody's stay more enjoyable.

Reno G, General Manager at BEST WESTERN PLUS John Muir Inn, responded to this review
Hello Charlene,
Thanks for the 5 Stars. I will pass on your comments to the staff.

"Nice hotel and very pleasant staff"

5

User
06/03/2016

I would have given this facility 5 stars accept the bathtub plug didn't work. The hotel was clean and the staff was very friendly and helpful. The gym was small, but very clean. They could have had a bigger breakfast spread. Still, it was pleasant. We were very pleased with our stay. The next time we need to get away we will be choosing this hotel again.

Dennis B, Guest Relations Manager at BEST WESTERN PLUS John Muir Inn, responded to this review
Thank you for taking the time to write a review on your stay with us. We are very happy you were pleased with your stay. We have corrected the bathtub plug issue you reported, thank you! We hope to see you soon!

"Needs attention"

2

picksomething, Santa Barbara, California
29/02/2016

Good location, nice to have free parking with convenient shopping center across the street. However, this is a marginal property and definitely is NOT a Best Western PLUS by any stretch of the imagination (we are Diamond member so know BW properties very well). The quality and workmanship of their ongoing remodel is marginal at best (toilet loose, cement on door threshold, cement splattered on bathroom wall, crooked towel bar, loose tub faucet, new carpet already fraying, old smoke smell in room, no screen on window to allow in fresh air, bed headboard wood chipped and marked up, room not that clean, room door didn't close without forcing it. Breakfast is so-so although not bad.

"Place to Stary before Eye Surgery"

4

George P, Livermore, California, United States
18/02/2016

We needed a place to stay before eye surgery. This Motel was just .7 miles from the operating facility. The service was Excellent. The place is under modernization and was kind of messy. Our room had just been freshly painted and there was a odor from the paint. Other than that, everything was great.

"Work Week Away From Home"

4

EEugene, Laguna Beach, California
18/02/2016

Firstly, the service was excellent. When I called to tell them of the leftover wake-up call, the inoperative hair dryer, and the permanently low desk chair action was immediate and corrective. The wake-up call was removed, the wall-mounted hair dryer was replaced with a new one in a bag and the old desk chair was replaced with a brand new needs-to be assembled (not by me) one. The hotel rooms were being remodeled when I was there but the work was not intrusive. The property is across the road from Nob Hill Foods, CVS, Starbucks and a movie theater just to name a few. Very good breakfast each morning.

"worth the money"

5

123tbham, Torrance, California
18/02/2016

This motel is geared up for the business traveler and refinery worker. Breakfast was excellent and staff super. No problems with parking. No problems with anything in the room. Nearby stores for shopping. Next to Hwy 4. Everything was good, even during construction over the holidays.

"John Muir Inn Best Western"

4

Brent H, Houston, United States
17/02/2016

This hotel is decent for the price in its location. There are a lot of near by amenities within walking distance. Currently the hotel is undergoing renovations and with that is a lot of noise. The finished rooms exhibit really poor craftsmanship and most things would not meet code for plumbing, the hot and cold are backwards in every room i stayed in and there is nor warm water, its either too hot or too cold. The electrical and the dry wall jobs are terrible, as in third world quality. If your not staying on the third floor which is the top floor, expect to hear people stomping on the floor above you all night. The staff is nice and the food is ok.

"Six Flags- Preferred"

4

PAGO-Too, Marina, California
16/02/2016

Martinez is a lovely, quiet, oasis just fifteen minutes away from Six Flags. As it turned out, the properties close to Six Flags were sold out for the President's/Valentines Weekend. So a search turned up this unsung jewel. So glad we found it. The Inn is located about 1/4 mile from the Martinez Amtrak station and the historic John Muir mansion. My son has autism and my measure of a staff's quality is how quickly and how well a staff differentiates their approach to my son's needs. This staff did quite well and I was pleasantly surprised, since it seems that many of the guests work in the oil industry.

"Find something else, this one sucks!"

1

doru dumitru s, Calgary, Canada
12/02/2016

Guys, if you want:
- to be automatically checked out of the hotel, although your reservation is for a few more days,
- to be charged extra for a room you never booked,
- to beg again and again for a manager to look into your charges,
- to ask for receipts you never got for the charges and not get them,
- to email at the address posted on their website and realize that email address doesn't exist,
then, go for it.
Otherwise, keep your distance from this filthy, customer unfriendly, totally unprofessional business.
All of the above happened to me.
If you want details, contact me at [email protected]

"John Muir"

5

Linda L, Colorado Springs, United States
11/02/2016

This hotel is under construction but that did not interfere with our stay - we got a new room and it was wonderful. The location is very convenient because it is off a major highway. It was very easy to get to the BART - train system going in and out of San Francisco.

"No improvement"

2

mjvega, Eureka, California
08/02/2016

This was a second chance for what was once a great place to stay. It appears there must be new owners or new management and they don't really care about the building, the service, the food, or customers. We'll be staying in Concord the next time we pass through the area.

Reno G, General Manager at BEST WESTERN PLUS John Muir Inn, responded to this review
Hello,
My name is Reno Gonzales and I am the new General Manager for the Best Western Plus hotel here in Martinez, Ca.
Every guest comment is very important to me and my new team. In the coming weeks and months the hotel will be going through renovations and the hotel staff will be going through costumer service training. I hope you will stay with us in the future and let us show you that our guest is our number one priority. Have a great week and thank you for staying with us.

"Business trip"

3

Bryce A, Tulare, California
07/02/2016

Great location for me to do business in the Bay Area. Too pricey for the product offered. Breakfast service and staff are excellent. Fox News not offered in TV channel lineup. .Rooms have small bathrooms with not a lot of counter space. Internet did not always function properly.

"Great Breakfast spread"

3

User
05/02/2016

Not the place to stay right now if you are not into the halls all being covered with wrap to protect during remodelling. The breakfast was great value if you have a big appetite. The price for one night was decent.

"Fair"

3

Cynthia H, L. A. County, United States
02/02/2016

An OK place to stay for business, wouldn't vacation here. Some good restaurants within walking distance. Needs better parking lot security at night, my trucks were ok but another contractor I was working with had items tampered with and or stolen.

"Under Construction"

2

User
26/01/2016

Stayed for a months duration at this hotel as they were under construction. The first few days were not bad. After a few days, the construction came closer and closer to my room. They start at about 8AM, and the workers are very loud and inconsiderate. I worked nights, 7 days a week 13 hours a day. I had to call the front desk multiple times to request they move locations so I could try to sleep. Two days in a row they worked on the rooms on either side of me, which was miserable. I feel the construction could have been better planned, or zoned off as to not effect the customers, especially considering there were multiple guests that were also working a similar nights schedule as myself. I requested a fridge and microwave three times, as my reservation stated that they were included with the room, and never received one. The clothes dryers were broken on multiple occasions. The shower rods are curved, and the bathtub/shower unit was not. This caused an unbelievable amount of water to get on the floor when the shower was used. This was a very unpleasant experience for me.

Reno G, General Manager at BEST WESTERN PLUS John Muir Inn, responded to this review
Hello,
My name is Reno Gonzales and I am the new General Manager for the Best Western Plus hotel here in Martinez, Ca.
Every guest comment is very important to me and my new team. In the coming weeks and months the hotel will be going through renovations and the hotel staff will be going through costumer service training. I hope you will stay with us in the future and let us show you that our guest is our number one priority. Have a great week and thank you for staying with us.

"Congratulations"

5

Charolette F, Bakersfield, California
09/01/2016

Congratulations on huge improvements to facilities and staff. Owners, and Management need to feel and extend the compliments to all the staff. The John Muir BWP in Martinez, CA is a better professional and welcoming hotel. Close to freeways for access to Northern California visitor locations and business.

"Disappointed this stay."

4

User
26/12/2015

Nice new carpet. Nice new floors. Very disappointed that staff did not resolve clogged toilet for two night stay. Maid service comes to room too early (8:10 AM). Too much hallway conversation by employees.

"Under construction"

4

mjvega, Eureka, California
20/12/2015

There were a few problems in our newly renovated room, but the staff was very responsive. We ended up very pleased and will stay here again. The new beds are very comfy, the wifi was fast and consistent.

"Cannot go wrong"

5

123tbham, Torrance, California
20/12/2015

Great value, especially for refinery workers. Very comfortable and super location. Breakfast is early and good. You cannot go wrong, should check this one out. Parking is good too, and stores are directly across the street if you forgot any thing.

"Staff NICE but POOR Management"

2

Michelle R R, Newcastle, Washington
16/12/2015

Positives: Very nice staff: front desk clerk, housekeeping, breakfast room.
They appear to care about the patrons personally.
Bed was comfortable. Hotel is in a good location close to freeway, stores,
and near neighborhoods so the hotel is convenient for family visits.
Owners seem to know the hotel is run down, so they are putting in new carpet.
Average breakfast is offered. They accept pets overnight.
Negatives: Management lacks customer service skill and motivation; they are lacking in attention to detail and don't appear to take pride in the property. Management is not present to support the staff during key times (i.e. during checkout) and staff does not know how to fix little issues that arise, hence they become big issues. The staff is not trained properly nor empowered to solve everyday situations to improve the customer experience. It does not seem there are well established procedures for staff to follow.
There was incorrect accounting on our bill, so make sure you are not overcharged. The hotel is VERY overpriced given the quality. Cigarette smoke residue fills every floor, even the "non smoking" floors smell like smoke. Filthy carpeting in the common hallways. Trashcans are overflowing with discarded food containers outside the hotel as there are not enough cans. Parking spots are so small that patrons need to park in two spots, thus making parking an issue.
I'm not certain what makes a hotel BEST WESTERN. The only advantage I can see is that a customer earns points for a free stay, otherwise Best Western appears to simply be an organization to help with reservations and manage the rewards points program. Best Western does not appear to uphold standards. I think the Best Western Corporation is riding on name recognition and doesn't really need to provide strong quality control. Seems to me if the individual hotel owners pay a fee to be a member of Best Western, then Best Western should demonstrate stronger support and help struggling properties, not just allow them to flounder and create angry customers.
John Muir Inn has potential, they need management training and some property renovation.
The two biggest revelations after staying at John Muir Inn: The name Best Western doesn't mean much. The other huge thing I leaned is that second hand smoke is still allowed in California Hotels. Second hand smoke... it just doesn't seem right, I thought there were laws against this.

"Needs a major upgrade"

2

Chili C, Martinez, United States
02/12/2015

The water was shut off for the first 3 hours of my stay with no warning. Towel racks literally fell apart when removing a towel. Towels in the room so old they disintegrated when used. Furniture in room is stained and old. Nice staff, but someone needs to put some money into the rooms to update the carpet and furniture. Better places around for the same money or less.

"Reservations incorrect"

5

MDC C, Meadview, Arizona
28/11/2015

when I booked the room, I specifically requested an ADA room with roll in shower since I am in a wheel chair for showers. When I arrived the staff told me that the reservations did not state my request so therefore they had no such room for me. I was given a regular room with 2 queen size beds. I could not get the wheel chair into the room, so therefore I did without it. No problem at all with the staff, they were very professional and courteous

"Loose doors and bad floors"

2

Brian J, St Paul, United States
28/11/2015

This site needs a major make over. Old site - with bad floors, carpeting and doors that don't close (out of line). Major construction in and out of the motel. Parking lot was also a mess with paint stains and construction materials all over the place.

"It Got Better"

3

User
16/11/2015

Reserved a 2 King Bed Room only to be told at arrival that the internet booking messed up and I only had a 2 Double Bed Room. Raised a ruckus (had my printed confirmation with me) but no dice...got a 2 Queen room instead after much finagling.
The crew change helped, Marlene took the time to understand our concerns and managed to get us the 2 Kind Bed room halfway through our 5 night stay. KUDOS to Marlene!
The hotel was undergoing a much needed renovation so the stay was so-so...rooms are in desperate need of said renovation - just our luck to get both rooms pre-renovation. SIGH.
Wi-fi is spotty depending on where your room is located.
Convenient to a strip mall with restaurants, grocery, pharmacy, ATM and a movie theater across the street.

"In need of re-model and security"

2

Michael S, Long Beach, CA, United States
12/11/2015

Spent 3 nights at this hotel, the first night was in a horrible room that we were later told should not have even been rented. A bloody fight occurred on our floor and loud drunks and non-guests kept us up most of the night. The next morning when I complained they did move us to a different room which was somewhat cleaner, everything worked and was on a different floor. I think the staff cares but is overwhelmed with problems.

Reno G, General Manager at BEST WESTERN PLUS John Muir Inn, responded to this review
Hello,
My name is Reno Gonzales and I am the new General Manager for the Best Western Plus hotel here in Martinez, Ca.
Every guest comment is very important to me and my new team. In the coming months the hotel will be going through renovations and I hope you will stay with us in the future and let us show you that our guest is our number one priority. Have a great week and thank you for staying with us.

"There is better lodging elsewhere"

2

Kemp M, ashland, United States
08/11/2015

Simply stay away. Its not what you would expect from a BW and certainly not a Plus. Property seems to cater to workers from the oil industry which may be the contributing factor to the obvious presence of smoke odor, stains, worn furniture, and general depressive look of the hallway areas leading to the rooms because it is unlikely that these hard working individuals are actually spending their own money to stay at this property.

Reno G, General Manager at BEST WESTERN PLUS John Muir Inn, responded to this review
Hello,
My name is Reno Gonzales and I am the new General Manager for the Best Western Plus hotel here in Martinez, Ca.
Every guest comment is very important to me and my new team. In the coming weeks and months the hotel will be going through renovations and the hotel staff will be going through costumer service training. I hope you will stay with us in the future and let us show you that our guest is our number one priority. Have a great week and thank you for staying with us.

"Thin walls and doors make for a noisy stay"

3

User
02/11/2015

Overall, this is a clean hotel with friendly staff. Unfortunately, we were in a room that was next door to guests who were having some type of domestic dispute that got super loud at midnight, 12:30, 1 a.m., 2 a.m., etc. throughout the night. The noise level seemed to be amplified by the lack of insulation in the walls, and the very thin doors. We called the front desk several times, they finally sent someone down to knock on their door because they were refusing to answer their phone. They also refused to answer the door. I told the front desk if they couldn't handle the situation and get the Noisy Couple to quiet down, we would like a different room. They said they would have something available if we wanted to move. However, moving rooms in the middle of the night is just as disruptive to your sleep as listening to the Noisy Couple; and they seemed to be quieting down after their phone rang and their door was knocked upon. So we decided to stay in the room. It was fine for a while, they were still talking but not as loudly, so we finally fell asleep. Then they started up again around 2:30. Another phone call, more knocking, and they quieted down again. Rough night. Considering the volume and the context of their arguments, it probably would have been a good idea for the front desk to just call the police and let them handle it.

Reno G, General Manager at BEST WESTERN PLUS John Muir Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 925-229-1010.
Sincerely,
Reno Gonzales
General Manager
BEST WESTERN PLUS John Muir Inn

"Excellent Staff"

4

Y6176SBchristineh, Red Bluff
18/10/2015

I have stayed here many times and for extended times. The service of staff is always excellent. The hotel is in the middle of a needed renovation. The staff is top notch. I always get excellent service with true compassion. The breakfast has a good variety to choose from and the breakfast staff is outstanding. Sorry that they took the Tip Jar away. They work their butts off and always are attentive.

Reno G, General Manager at BEST WESTERN PLUS John Muir Inn, responded to this review
Hello,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 925-229-1010.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,
Reno Gonzales
General Manager
BEST WESTERN PLUS John Muir Inn

"Terrible"

1

David V, Sherwood, United States
11/10/2015

Worst Best Western I've ever stayed at. Dirty, Overpriced and the staff could care less if you like it or not. This is coming from a Best Western diamond member. I stay at various Best Western sites over 90 nights per year. Do not stay here. Terrible, terrible, terrible, terrible, terrible,terrible.

Reno G, General Manager at BEST WESTERN PLUS John Muir Inn, responded to this review
Hello Mr. V
My name is Reno Gonzales and I am the new General Manager for the Best Western Plus hotel here in Martinez, Ca.
Every guest comment is very important to me and my new team. In the coming weeks and months the hotel will be going through renovations and the hotel staff will be going through costumer service training. I hope you will stay with us in the future and let us show you that our guest is our number one priority. Have a great week and thank you for staying with us.

"great experience"

5

Victoria Y, martinez, United States
11/10/2015

The times I've stayed at his hotel, it has always clean and the staff I have interacted with have always been courteous, professional and helpful. This hotel will always be my first choice whenever I need a room in this area. I've tried two other hotels in Martinez and both were dirty and the service was poor and their prices were about the same as this hotel.

Reno G, General Manager at BEST WESTERN PLUS John Muir Inn, responded to this review
Hello,
My name is Reno Gonzales and I am the new General Manager for the Best Western Plus hotel here in Martinez, Ca.
Every guest comment is very important to me and my new team. In the coming weeks and months the hotel will be going through renovations and the hotel staff will be going through costumer service training. I hope you will stay with us in the future and let us show you that our guest is our number one priority. Have a great week and thank you for staying with us.

"Better stay than reviews"

3

Susan J, Santa Rosa, California
09/10/2015

One of my insurance companies set me up here during a 3 day training...most Concord hotels were booked. I was not expecting much from the reviews I read, but was pleasantly surprised. Yes, the smoking rooms are right across the hall from nonsmoking rooms, but my ns room was scent free... yes, the hotel carpets need upgrading....but, I must say that the room was dated, but adequate. Mid week nights were quiet, bed comfortable, room tidy and clean - and, the breakfast had lots of good choices and plenty of food. Front desk was accommodating, even when busy. Many construction guys stay there, I noticed, but all were polite and quiet. Not a 5? place, but more than adequate.

Reno G, General Manager at BEST WESTERN PLUS John Muir Inn, responded to this review
Hello,
My name is Reno Gonzales and I am the new General Manager for the Best Western Plus hotel here in Martinez, Ca.
Every guest comment is very important to me and my new team. In the coming weeks and months the hotel will be going through renovations and the hotel staff will be going through costumer service training. I hope you will stay with us in the future and let us show you that our guest is our number one priority. Have a great week and thank you for staying with us.

"Terrible Customer Care"

1

Cheryl5454, Monrovia, California, USA
08/10/2015

This motel still allows smoking in certain rooms which contaminates the remaining rooms & hallways with cigarette smoke. My 2-bed room was small, & the bathroom was barely large enough to move in. And those are the good points of the motel. The front desk was only staffed with one person per shift & that person was frequently overwhelmed & cranky. I left my brand new swimsuit in a drawer upon my departure & my aunt immediately went to the motel to get it. But it mysteriously disappeared- hope that dishonest housekeeper enjoys it! I will NEVER stay at this motel again when I'm in town working.

Reno G, General Manager at BEST WESTERN PLUS John Muir Inn, responded to this review
Hello,
My name is Reno Gonzales and I am the new General Manager for the Best Western Plus hotel here in Martinez, Ca.
Every guest comment is very important to me and my new team. In the coming weeks and months the hotel will be going through renovations and the hotel staff will be going through costumer service training. I hope you will stay with us in the future and let us show you that our guest is our number one priority. Have a great week and thank you for staying with us.

"Needs lots of maintenance"

2

robininfresno, Fresno, California
05/10/2015

We booked 4 rooms together as a group and we were put on 3 different floors instead of being together. In one room the bathroom door would not latch shut, in another there was a strong smell of cigarettes. There were cigarette burns on the furniture. Breakfast was OK, but there was not near enough tables to eat at. My husbands has a group home and were taking our staff and guys to 6 flags. All the hotels in the area were booked so we took what we could get. The area itself was pleasant as was my first impression of the hotel as we drove up. The property has the possibilities of being a nice place. Hope management will improve it.

Reno G, General Manager at BEST WESTERN PLUS John Muir Inn, responded to this review
Hello,
My name is Reno Gonzales and I am the new General Manager for the Best Western Plus hotel here in Martinez, Ca.
Every guest comment is very important to me and my new team. In the coming weeks and months the hotel will be going through renovations and the hotel staff will be going through costumer service training. I hope you will stay with us in the future and let us show you that our guest is our number one priority. Have a great week and thank you for staying with us.

"Awful Experience"

1

Linda R, Vancouver, Canada
23/09/2015

While staying at this hotel we encountered the following problems. 1. My friend was solicited by prostitutes in the pool area because it is open to the public. 2. There was fight that happened at the pool and we had to watch a guy get his head kicked in while the staff did nothing. 3. Someone had called our room and tried to get our credit card number by claiming it wasn't working. 4. The staff would rather be on their phones then attend to their guests. The staff got our bill wrong upon departure and were not authorized to refund us.

"Best in town"

5

canadatripper2010, grass valley, ca
21/09/2015

Overall, a very nice hotel. There are few hotels in the immediate area. Especially appreciated being across the street from a shopping area with grocery store, drug store, restaurants, etc. Movie theatre is also located within walking distance.

"Look to another place for lodging"

1

Mike S, Oceanside, United States
14/09/2015

This Best Western franchise is an example of those that give the good ones a bad reputation. The overall experience had potential of being good, but the surly, unresponsive front desk staff blew it. We had two rooms, one for my aging parents. On the second day, the staff actually rented the room to someone else, and gave the person a key that let them in my parent's room!!! The front desk was flooded with unhappy people whenever I went to resolve an issue, which unfortunately, was 2-3 times each day. Too bad. The location is good.

"Bring your Clorox Wipes/cleaning supplies!"

1

Brian L, Red Bluff, United States
10/09/2015

First room they gave us was under construction. Next room had an overflowing trash can of beer cans, used soap in the bathroom and black hairs between the sheets! Coming back from eating there was an ambulance and firetruck covering up a dead person in the parking lot just across the street from the hotel! Don't think we'll be back.

Reno G, General Manager at BEST WESTERN PLUS John Muir Inn, responded to this review
Hello,
My name is Reno Gonzales and I am the new General Manager for the Best Western Plus Hotel here in Martinez.
Every guest comment is very important to me and my team. In the coming weeks, I will be retraining all departments to ensure that we meet all of our guest expectations. I hope in the future you will give us chance to make your next stay a better one.