Mock Test: Information Technology Infrastructure Library

1. The Goal for Service Level Management is to maintain and improve the IT service quality through a constant cycle of agreeing, monitoring and reporting upon IT service achievements

Reporting and management of all services

measuring existing services and the potential future requirements

monitoring service failures, reduction of service risks

2. Good example of a service can be described as? Unix Server

Payroll Processing

Firewall

Wide Area Network

3. What is the role of the Emergency Change Advisory Board (ECAB)? To assist the Change Manager in ensuring that no urgent Changes are made during particularly volatile business periods To assist the Change Manager in evaluating Emergency Changes…show more content…

The Management of IT services that are viewed as “utilities”, such as printers or network access The procurement and maintenance of tools that are used by IT operations staff to maintain the infrastructure
16. Which of the following statements CORRECTLY defines Insourcing and Outsourcing delivery model options? Insourcing relies on external organization(s) resources; outsourcing relies on internal resources Insourcing relies on knowledge process outsourcing; outsourcing relies on application service provisioning Insourcing relies on co-sourcing; outsourcing relies on partnerships

Insourcing relies on internal resources; outsourcing relies on external organization(s) resources
17. Which of the following can be considered as a direct benefit of using a service desk? Enhanced focus and a proactive approach to service provision

Managing the business relationships with the suppliers

Usage of the Incident logging form to report Incidents

Measuring, recording, analyzing and improving customer satisfaction

19. How does an organization use Resources and Capabilities in creating

firmware update.
8. Users can't reach some network IDs on the corporate network
Users sometimes report that they can connect to some servers after establishing the VPN connection but not to other servers to which they should have access. When they test the connection, they can't ping the destination server using either a name or IP address.
A common reason for this problem is that the VPN server does not have routing table entries for all network IDs that the VPN clients need to connect to. Users…

limited
distance
2. An entrepreneur is interested in establishing her own world-wide satellite radio infrastructure and has requested your help. Describe and justify the infrastructure that you would develop. Be sure to include the number of satellites needed, the orbits employed for those satellites, and the type and frequency of transmission utilized.
I would develop for her an infrastructure that utilizes 3 satellites. These satellites would have GEO (Geosynchronous-Earth-orbit) and operating…

The American Association for School Libraries defines information literacy as the ability to use many types of reference resources and literacies to find information. The different types of reference resources and literacies include: digital, visual, textual, and technological literacies. The American Association for School Libraries has four main learning standards. The first covers inquiry, thinking critically, and gaining knowledge. The second standard includes drawing conclusions, making informal…

Information System (IS) is a combination of hardware, software, infrastructure and trained personnel organized to facilitate planning, control, coordination, and decision making in an organization (“Information System,” n.d.) By this definition the major components that make up IS are Information Technology (IT) that includes hardware and software, data/information, procedures/policies, people and communication networks. The components encompass the elements of Business Architecture, IT Architecture…

Impact of Information and Communication Technology (ICT) in Nigerian University Libraries
Dorcas Ejemeh Krubu
Kingsley Efe Osawaru
Department of Library and Information Science
Ambrose Alli University
Ekpoma - Edo State, Nigeria
Introduction
With the invention of Information and Communication Technology, libraries now use various types of technologies to aid the services they render. Everyday new technological advances affect the way information is handled in libraries and information centers. The…

Global Information Infrastructure
Introduction
Regardless of a nation’s level of economic development; political, economic and social structure; and language and culture they are all seeking to develop and improve the quality of life of their citizens. At present, the industrialized countries have an overwhelming lead in development over most developing nations. However, modern information and communication technologies offer a significant window of opportunity for developing countries to…

the National Library Board and the committee containing members of that board to determine the needs of the national library system over the next generation. The CEO and other NLB managers can be considered to be a separate group of actors from the board as a whole since they had greater authority and took a leading role in the creative aspects of the process.
The NLB's CEO's role in championing NLB's IT adoption and transformation was essential because without his leadership the library would either…