Bomgar Remote Support now integrates with Lionbridge’s GeoFluent to
support real-time communication across more than 100 languages,
reducing the cost and resource burden associated with multilingual
support.

ATLANTA--(EON: Enhanced Online News)--Bomgar, a leader in secure
access solutions, today announced the integration of Lionbridge’s
GeoFluent with Bomgar
Remote Support to alleviate language as a communication barrier in
providing effective chat support. GeoFluent is Lionbridge’s customized,
real-time translation solution that adds multilingual capabilities to
organizations’ existing self-service and agent-assisted digital
communications platforms, including chat, email, and ticketing. With the
integration, Bomgar customers can now support real-time chat
communication across more than 100 languages speeding time to resolution
and improving the support experience for both end-users and
representatives.

“The combination of Bomgar Remote Support and GeoFluent significantly
improves the customer experience by supporting stakeholders across all
languages and geographies in real-time.”

Most global businesses need to provide chat support to geographically
dispersed end-users spanning multiple languages, but often each language
segment is comprised of a small percentage of users. The cost of
employing and training fulltime technicians fluent in every language is
often prohibitive, yet support teams are expected to deliver translated
support around the clock. The GeoFluent
integration with Bomgar Remote Support enables companies to do this
cost-effectively, increasing end-user satisfaction and resolution rates
by communicating in customers’ native languages without adding an
additional resource burden.

The chat translation happens in real time, allowing technicians to send
and receive messages across more than 100 languages. Drawing on
GeoFluent’s patented AI-based core that is customized and trained for
each customer’s unique requirements, the technology reduces the time and
cost associated with providing global support. GeoFluent with Bomgar
Remote Support also recognizes company specific terms and use cases and
is trained to reflect industry acronyms, shorthand, lingo, and slang.

Additional key benefits include:

Cost and resource savings: Companies save time and money by
having to hire fewer bilingual agents

Customized and accurate communication: In addition to
recognizing company-specific terms and scenarios, GeoFluent also
detects and corrects common chat spelling mistakes

GeoFluent is an omni-channel multilingual platform that helps service
desks, contact centers, and enterprises eliminate language barriers with
their customers, prospects, partners, distributors, and employees.
Across channels and languages, GeoFluent enables more effective
communications and increases global customer experience without having
to hire or maintain bilingual staff or use multiple language services
providers.

“Bomgar is a leader in helping organizations around the world deliver
superior support services and reduce threats to valuable data and
systems,” said Tom Tseki, Lionbridge vice president and general manager.
“The combination of Bomgar Remote Support and GeoFluent significantly
improves the customer experience by supporting stakeholders across all
languages and geographies in real-time.”

“Many companies need to support an end-user who needs or prefers to
communicate in a different language than the support representative,”
said Donald Hasson, director of ITSM product management, Bomgar.
“However, when this need arises, organizations must be prepared or risk
communication errors, poor satisfaction scores, and customer churn.
Bomgar’s integration with GeoFluent addresses this issue, giving
companies access to customized, efficient chat support in any language.
As a result, organizations can reduce the cost and resource burden
associated with global support while simultaneously increasing end-user
satisfaction.”

To learn more about the integration, please visit: www.bomgar.com/geofluent.
Companies can work directly with Lionbridge to establish the service and
begin taking advantage of real-time chat communication in any language.
To learn more, visit www.lionbridge.com/geofluent.

About Lionbridge

Lionbridge enables more than 800 world-leading brands. Using innovative
cloud technology platforms and global crowd of more than 100,000
professional cloud workers, Lionbridge provides detail-critical business
processes, including translation, online marketing, global content
management and application testing solutions that ensure global brand
consistency, local relevancy and technical usability across all touch
points of the customer lifecycle. To learn more, visit www.lionbridge.com.

About Bomgar

Bomgar’s Secure Access solutions enable customers to easily support
people, access and protect endpoints, and defend privileged credentials,
in order to fight cyber threats and speed business performance. More
than 12,000 organizations around the globe use Bomgar to deliver
superior support services and reduce threats to valuable data and
systems. Bomgar clients include some of the world’s leading IT
outsourcers, systems integrators, software vendors, healthcare
organizations, government agencies, universities, financial
institutions, and retailers. Bomgar is privately held with offices in
Atlanta, Jackson, Washington D.C., Frankfurt, London, Paris, and
Singapore. Connect with Bomgar at www.bomgar.com,
the Bomgar
Blog, or on Facebook,
Twitter
and LinkedIn.

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