Troubleshooting information for Remember The Milk for Gmail is provided below. If you still have problems after reading this page, please contact us.

Troubleshooting

I keep getting asked to login

Symptoms:

You are continually prompted to login to the Gmail feature.

Cause:

Third-party cookies may be disabled in Chrome or Firefox.

Solution:

To allow logins to Remember The Milk, please follow these steps:

For Chrome:

Open Chrome's Options or Preferences.

In Windows: at the top of the Chrome window, click on the Tools button and then select Options.

In Mac OS X: at the top of the Chrome window, click on the Tools button and select Preferences; or on the OS X menu bar, click on the Chrome menu and select Preferences.

In Linux: at the top of the Chrome window, click on the Tools button and then select Preferences.

Press the Show advanced settings… link.

In the "Privacy" section press the Content Settings button.

Select Allow local data to be set.

Uncheck the 'Block third-party cookies and site data' checkbox. (Alternatively, press the Manage exceptions… button and add an exception for '[*.]rememberthemilk.com' set to 'Allow'. See Google's page for more details.)

For Firefox:

Open Firefox's Options or Preferences.

In Windows: at the top of the Firefox window, click on the Firefox button (or Tools menu in Windows XP) and then click Options.

In Mac OS X: on the menu bar, click on the Firefox menu and select Preferences.

In Linux: at the top of the Firefox window, click on the Edit menu and select Preferences.

Click on Privacy.

Press the Exceptions button.

Enter rememberthemilk.com

Press the Allow button.

I have a problem using Gmail in a language other than US English

This feature is currently only supported in the US English version of Gmail, sorry.

You can learn how to change the interface language in Gmail on this help page.

My tasks are shown on the wrong day/time

Symptoms:

Tasks are shown on the wrong day or at the wrong time.

Cause:

Your timezone setting in Remember The Milk does not match the system timezone on a computer where you use the site.

Solution:

Check to make sure that your timezone on the Settings screen in Remember The Milk matches your system timezone on any computers where you use the site. It's particularly important to check the location of the timezone to make sure that they match as well (to ensure that daylight savings time is observed correctly for your account).

Note about timezones: If you're viewing Remember The Milk from a different timezone -- for example, when traveling -- your tasks may appear on the wrong day or postpone incorrectly. Unfortunately Remember The Milk doesn't currently support shifting timezones; when a due date is set in one timezone, the task will be due at the start of that day (that is, midnight) in that timezone. Thus, any timezone offsets can affect the display of your tasks.

Aside from correcting any discrepancy between your Remember The Milk and system's timezones, if you encounter this problem you should be able to correct it for a given task by resetting a task's due date (that is, simply editing the due date and pressing Enter should suffice). If you've moved permanently, please contact us so we can correct this for all of your tasks.

My tasks won't postpone correctly

Symptoms:

Tasks are impossible to postpone (they keep returning to the original due date) or postpone to the wrong day or time.

Cause:

Your timezone setting in Remember The Milk does not match the system timezone on a computer where you use the site. Timezone mismatches may prevent tasks from being postponed correctly.

Solution:

Check to make sure that your timezone on the Settings screen in Remember The Milk matches your system timezone on any computers where you use the site. It's particularly important to check the location of the timezone to make sure that they match as well (to ensure that daylight savings time is observed correctly for your account).

Note about timezones: If you're viewing Remember The Milk from a different timezone -- for example, when traveling -- your tasks may appear on the wrong day or postpone incorrectly. Unfortunately Remember The Milk doesn't currently support shifting timezones; when a due date is set in one timezone, the task will be due at the start of that day (that is, midnight) in that timezone. Thus, any timezone offsets can affect the display of your tasks.

Aside from correcting any discrepancy between your Remember The Milk and system's timezones, if you encounter this problem you should be able to correct it for a given task by resetting a task's due date (that is, simply editing the due date and pressing Enter should suffice). If you've moved permanently, please contact us so we can correct this for all of your tasks.

Your browser may be experiencing a problem in verifying that the extension came from Remember The Milk. Please check your certificate settings in Firefox using the steps described below:

For Windows:

Click the Tools menu at the top of your browser, and select Options.

Click Advanced then the Encryption tab.

Press the View Certificates button.

Click the Authorities tab.

Scroll down until you reach The USERTRUST Network.

Click UTN-USERFirst-Object then press the Edit button.

Confirm that 'This certificate can verify software makers.' is checked.

Press OK.

For Mac:

Click the Firefox menu at the top of your browser, and select Preferences.

Click Advanced then the Encryption tab.

Press the View Certificates button.

Click the Authorities tab.

Scroll down until you reach The USERTRUST Network.

Click UTN-USERFirst-Object then press the Edit button.

Confirm that 'This certificate can verify software makers.' is checked.

Press OK.

The feature suddenly stopped working

The entire tasks pane stopped appearing

Please try the following steps to resolve the issue:

Check that you're using Gmail in US English.

Please check to ensure that you're using Gmail in US English (unfortunately we're not able to support the non-US English versions of Gmail at this time).

Did this resolve the issue?

Yes

No

Enable third party cookies in your browser.

For Chrome:

Open Chrome's Options or Preferences.

In Windows: at the top of the Chrome window, click on the Tools button and then select Options.

In Mac OS X: on the menu bar, click on the Chrome menu and select Preferences.

In Linux: at the top of the Chrome window, click on the Tools button and then select Preferences.

Click on the Under the Hood tab.

Press the Content Settings button.

Select Allow local data to be set.

Uncheck the 'Ignore exceptions and block third-party cookies from being set' checkbox.

For Firefox:

Open Firefox's Options or Preferences.

In Windows: at the top of the Firefox window, click on the Firefox button (or Tools menu in Windows XP) and then click Options.

In Mac OS X: on the menu bar, click on the Firefox menu and select Preferences.

In Linux: at the top of the Firefox window, click on the Edit menu and select Preferences.

Click on Privacy.

Press the Exceptions button.

Enter rememberthemilk.com

Press the Allow button.

Make sure the extension appears in your browser's list of add-ons.

To see this list, click the Tools menu then Add-ons. If Remember The Milk for Gmail appears, make sure it's enabled (i.e. not grayed out). If it's grayed out, you can enable it by selecting the extension, clicking the Enable button, and restarting your browser.

Check that the tasks pane is not collapsed.

You can expand it by clicking on the small arrow on the right of the page in Gmail.

Check for filtered tasks.

Please check to make sure that you're not filtering your tasks (e.g., only showing a particular list). This option is shown directly underneath the Add task field at the top of Remember The Milk for Gmail. If you're showing all your tasks, it should say Set task view here; if you're not showing all your tasks, you can click the arrow and change the option here.

Please try to access Gmail via HTTPS (replace the 'http://' in the URL with 'https://') to force Gmail (and Remember The Milk) to load via a secure connection (this can help if something is blocking Remember The Milk from loading properly).

Disable Gmail Labs.

A feature in Gmail Labs may be conflicting with Remember The Milk for Gmail. Please try disabling Gmail Labs and reloading Gmail.

Disable other extensions.

There are a number of extensions and Greasemonkey scripts available that make modifications to Gmail. If you are experiencing a problem with this feature while using another extension that modifies Gmail, we would recommend disabling the other extension, restarting your browser, and seeing if that resolves the issue. If you do encounter an extension conflict, please tell us so that we may investigate further (however, please note that we cannot guarantee compatibility with other extensions or scripts).

We're sorry we haven't been able to resolve your issue yet! Please get in touch.

Yay! We're glad you were able to resolve your issue.

The tasks pane doesn't contain my tasks

Please try the following steps to resolve the issue:

Check that you're using Gmail in US English.

Please check to ensure that you're using Gmail in US English (unfortunately we're not able to support the non-US English versions of Gmail at this time).

Did this resolve the issue?

Yes

No

Enable third party cookies in your browser.

For Chrome:

Open Chrome's Options or Preferences.

In Windows: at the top of the Chrome window, click on the Tools button and then select Options.

In Mac OS X: on the menu bar, click on the Chrome menu and select Preferences.

In Linux: at the top of the Chrome window, click on the Tools button and then select Preferences.

Click on the Under the Hood tab.

Press the Content Settings button.

Select Allow local data to be set.

Uncheck the 'Ignore exceptions and block third-party cookies from being set' checkbox.

For Firefox:

Open Firefox's Options or Preferences.

In Windows: at the top of the Firefox window, click on the Firefox button (or Tools menu in Windows XP) and then click Options.

In Mac OS X: on the menu bar, click on the Firefox menu and select Preferences.

In Linux: at the top of the Firefox window, click on the Edit menu and select Preferences.

Click on Privacy.

Press the Exceptions button.

Enter rememberthemilk.com

Press the Allow button.

Check for filtered tasks.

Please check to make sure that you're not filtering your tasks (e.g., only showing a particular list). This option is shown directly underneath the Add task field at the top of Remember The Milk for Gmail. If you're showing all your tasks, it should say Set task view here; if you're not showing all your tasks, you can click the arrow and change the option here.

Please try to access Gmail via HTTPS (replace the 'http://' in the URL with 'https://') to force Gmail (and Remember The Milk) to load via a secure connection (this can help if something is blocking Remember The Milk from loading properly).

Disable Gmail Labs.

A feature in Gmail Labs may be conflicting with Remember The Milk for Gmail. Please try disabling Gmail Labs and reloading Gmail.

Disable other extensions.

There are a number of extensions and Greasemonkey scripts available that make modifications to Gmail. If you are experiencing a problem with this feature while using another extension that modifies Gmail, we would recommend disabling the other extension, restarting your browser, and seeing if that resolves the issue. If you do encounter an extension conflict, please tell us so that we may investigate further (however, please note that we cannot guarantee compatibility with other extensions or scripts).

We're sorry we haven't been able to resolve your issue yet! Please get in touch.

Yay! We're glad you were able to resolve your issue.

The 'create task' option disappeared

Symptoms:

Cause:

If you're using Gmail in a language other than US English, your version of Gmail may not be supported.

If you're using Gmail in US English already, Google has most likely released a new version of Gmail's code, and this code is incompatible with our current extension. Google sometimes release the new code to a small number of Gmail users first, before rolling it out to everyone, so your Gmail account may be one of the first affected by the change.

Solution:

Check that you're using Gmail in US English.

Please check to ensure that you're using Gmail in US English (unfortunately we're not able to support the non-US English versions of Gmail at this time).

If you're using US English already, please contact us.

You can help us by contacting us to ensure that we're aware that Google has released new code to your Gmail account.

Once we have access to the new version of Gmail's code, we'll be able to update our extension to handle the changes and restore this functionality.

Please be aware that Remember The Milk for Gmail uses Google's experimental Gmail/Greasemonkey API. Google often changes Gmail's code in a way that affects this feature's functionality. Please see our status page regarding support for specific Gmail versions.

While we endeavour to update the extension as we become aware of Gmail code changes, please note that we cannot guarantee the availability of this feature or specific aspects of its functionality.

It no longer creates tasks when I label emails

Symptoms:

The feature suddenly stopped creating tasks when you label emails.

Cause:

If you're using Gmail in a language other than US English, your version of Gmail may not be supported.

If you're using Gmail in US English already, Google has most likely released a new version of Gmail's code, and this code is incompatible with our current extension. Google sometimes release the new code to a small number of Gmail users first, before rolling it out to everyone, so your Gmail account may be one of the first affected by the change.

Solution:

Check that you're using Gmail in US English.

Please check to ensure that you're using Gmail in US English (unfortunately we're not able to support the non-US English versions of Gmail at this time).

If you're using US English already, please contact us.

You can help us by contacting us to ensure that we're aware that Google has released new code to your Gmail account.

Once we have access to the new version of Gmail's code, we'll be able to update our extension to handle the changes and restore this functionality.

Please be aware that Remember The Milk for Gmail uses Google's experimental Gmail/Greasemonkey API. Google often changes Gmail's code in a way that affects this feature's functionality. Please see our status page regarding support for specific Gmail versions.

While we endeavour to update the extension as we become aware of Gmail code changes, please note that we cannot guarantee the availability of this feature or specific aspects of its functionality.

It no longer creates tasks when I star emails

Symptoms:

The feature suddenly stopped creating tasks when you star emails.

Cause:

If you're using Gmail in a language other than US English, your version of Gmail may not be supported.

If you're using Gmail in US English already, Google has most likely released a new version of Gmail's code, and this code is incompatible with our current extension. Google sometimes release the new code to a small number of Gmail users first, before rolling it out to everyone, so your Gmail account may be one of the first affected by the change.

Solution:

Check that you're using Gmail in US English.

Please check to ensure that you're using Gmail in US English (unfortunately we're not able to support the non-US English versions of Gmail at this time).

If you're using US English already, please contact us.

You can help us by contacting us to ensure that we're aware that Google has released new code to your Gmail account.

Once we have access to the new version of Gmail's code, we'll be able to update our extension to handle the changes and restore this functionality.

Please be aware that Remember The Milk for Gmail uses Google's experimental Gmail/Greasemonkey API. Google often changes Gmail's code in a way that affects this feature's functionality. Please see our status page regarding support for specific Gmail versions.

While we endeavour to update the extension as we become aware of Gmail code changes, please note that we cannot guarantee the availability of this feature or specific aspects of its functionality.

I can't get the feature to work

The entire tasks pane doesn't appear

Please try the following steps to resolve the issue:

Check that you're using Gmail in US English.

Please check to ensure that you're using Gmail in US English (unfortunately we're not able to support the non-US English versions of Gmail at this time).

Did this resolve the issue?

Yes

No

Enable third party cookies in your browser.

For Chrome:

Open Chrome's Options or Preferences.

In Windows: at the top of the Chrome window, click on the Tools button and then select Options.

In Mac OS X: on the menu bar, click on the Chrome menu and select Preferences.

In Linux: at the top of the Chrome window, click on the Tools button and then select Preferences.

Click on the Under the Hood tab.

Press the Content Settings button.

Select Allow local data to be set.

Uncheck the 'Ignore exceptions and block third-party cookies from being set' checkbox.

For Firefox:

Open Firefox's Options or Preferences.

In Windows: at the top of the Firefox window, click on the Firefox button (or Tools menu in Windows XP) and then click Options.

In Mac OS X: on the menu bar, click on the Firefox menu and select Preferences.

In Linux: at the top of the Firefox window, click on the Edit menu and select Preferences.

Click on Privacy.

Press the Exceptions button.

Enter rememberthemilk.com

Press the Allow button.

Make sure the extension appears in your browser's list of add-ons.

To see this list, click the Tools menu then Add-ons. If Remember The Milk for Gmail appears, make sure it's enabled (i.e. not grayed out). If it's grayed out, you can enable it by selecting the extension, clicking the Enable button, and restarting your browser.

Check that the tasks pane is not collapsed.

You can expand it by clicking on the small arrow on the right of the page in Gmail.

Check for filtered tasks.

Please check to make sure that you're not filtering your tasks (e.g., only showing a particular list). This option is shown directly underneath the Add task field at the top of Remember The Milk for Gmail. If you're showing all your tasks, it should say Set task view here; if you're not showing all your tasks, you can click the arrow and change the option here.

Please try to access Gmail via HTTPS (replace the 'http://' in the URL with 'https://') to force Gmail (and Remember The Milk) to load via a secure connection (this can help if something is blocking Remember The Milk from loading properly).

Disable Gmail Labs.

A feature in Gmail Labs may be conflicting with Remember The Milk for Gmail. Please try disabling Gmail Labs and reloading Gmail.

Disable other extensions.

There are a number of extensions and Greasemonkey scripts available that make modifications to Gmail. If you are experiencing a problem with this feature while using another extension that modifies Gmail, we would recommend disabling the other extension, restarting your browser, and seeing if that resolves the issue. If you do encounter an extension conflict, please tell us so that we may investigate further (however, please note that we cannot guarantee compatibility with other extensions or scripts).

We're sorry we haven't been able to resolve your issue yet! Please get in touch.

Yay! We're glad you were able to resolve your issue.

The tasks pane doesn't contain my tasks

Please try the following steps to resolve the issue:

Check that you're using Gmail in US English.

Please check to ensure that you're using Gmail in US English (unfortunately we're not able to support the non-US English versions of Gmail at this time).

Did this resolve the issue?

Yes

No

Enable third party cookies in your browser.

For Chrome:

Open Chrome's Options or Preferences.

In Windows: at the top of the Chrome window, click on the Tools button and then select Options.

In Mac OS X: on the menu bar, click on the Chrome menu and select Preferences.

In Linux: at the top of the Chrome window, click on the Tools button and then select Preferences.

Click on the Under the Hood tab.

Press the Content Settings button.

Select Allow local data to be set.

Uncheck the 'Ignore exceptions and block third-party cookies from being set' checkbox.

For Firefox:

Open Firefox's Options or Preferences.

In Windows: at the top of the Firefox window, click on the Firefox button (or Tools menu in Windows XP) and then click Options.

In Mac OS X: on the menu bar, click on the Firefox menu and select Preferences.

In Linux: at the top of the Firefox window, click on the Edit menu and select Preferences.

Click on Privacy.

Press the Exceptions button.

Enter rememberthemilk.com

Press the Allow button.

Check for filtered tasks.

Please check to make sure that you're not filtering your tasks (e.g., only showing a particular list). This option is shown directly underneath the Add task field at the top of Remember The Milk for Gmail. If you're showing all your tasks, it should say Set task view here; if you're not showing all your tasks, you can click the arrow and change the option here.

Please try to access Gmail via HTTPS (replace the 'http://' in the URL with 'https://') to force Gmail (and Remember The Milk) to load via a secure connection (this can help if something is blocking Remember The Milk from loading properly).

Disable Gmail Labs.

A feature in Gmail Labs may be conflicting with Remember The Milk for Gmail. Please try disabling Gmail Labs and reloading Gmail.

Disable other extensions.

There are a number of extensions and Greasemonkey scripts available that make modifications to Gmail. If you are experiencing a problem with this feature while using another extension that modifies Gmail, we would recommend disabling the other extension, restarting your browser, and seeing if that resolves the issue. If you do encounter an extension conflict, please tell us so that we may investigate further (however, please note that we cannot guarantee compatibility with other extensions or scripts).

We're sorry we haven't been able to resolve your issue yet! Please get in touch.

Yay! We're glad you were able to resolve your issue.

The 'create task' option doesn't appear

Symptoms:

The 'create task' option doesn't appear in your Gmail account.

Cause:

If you're using Gmail in a language other than US English, your version of Gmail may not be supported.

If you're using Gmail in US English already, Google has most likely released a new version of Gmail's code, and this code is incompatible with our current extension. Google sometimes release the new code to a small number of Gmail users first, before rolling it out to everyone, so your Gmail account may be one of the first affected by the change.

Solution:

Check that you're using Gmail in US English.

Please check to ensure that you're using Gmail in US English (unfortunately we're not able to support the non-US English versions of Gmail at this time).

If you're using US English already, please contact us.

You can help us by contacting us to ensure that we're aware that Google has released new code to your Gmail account.

Once we have access to the new version of Gmail's code, we'll be able to update our extension to handle the changes and restore this functionality.

Please be aware that Remember The Milk for Gmail uses Google's experimental Gmail/Greasemonkey API. Google often changes Gmail's code in a way that affects this feature's functionality. Please see our status page regarding support for specific Gmail versions.

While we endeavour to update the extension as we become aware of Gmail code changes, please note that we cannot guarantee the availability of this feature or specific aspects of its functionality.

It doesn't create tasks when I label emails

Symptoms:

The feature doesn't create tasks when you label emails.

Cause:

If you're using Gmail in a language other than US English, your version of Gmail may not be supported.

If you're using Gmail in US English already, Google has most likely released a new version of Gmail's code, and this code is incompatible with our current extension. Google sometimes release the new code to a small number of Gmail users first, before rolling it out to everyone, so your Gmail account may be one of the first affected by the change.

Solution:

Check that you're using Gmail in US English.

Please check to ensure that you're using Gmail in US English (unfortunately we're not able to support the non-US English versions of Gmail at this time).

If you're using US English already, please contact us.

You can help us by contacting us to ensure that we're aware that Google has released new code to your Gmail account.

Once we have access to the new version of Gmail's code, we'll be able to update our extension to handle the changes and restore this functionality.

Please be aware that Remember The Milk for Gmail uses Google's experimental Gmail/Greasemonkey API. Google often changes Gmail's code in a way that affects this feature's functionality. Please see our status page regarding support for specific Gmail versions.

While we endeavour to update the extension as we become aware of Gmail code changes, please note that we cannot guarantee the availability of this feature or specific aspects of its functionality.

It doesn't create tasks when I star emails

Symptoms:

The feature doesn't create tasks when you star emails.

Cause:

If you're using Gmail in a language other than US English, your version of Gmail may not be supported.

If you're using Gmail in US English already, Google has most likely released a new version of Gmail's code, and this code is incompatible with our current extension. Google sometimes release the new code to a small number of Gmail users first, before rolling it out to everyone, so your Gmail account may be one of the first affected by the change.

Solution:

Check that you're using Gmail in US English.

Please check to ensure that you're using Gmail in US English (unfortunately we're not able to support the non-US English versions of Gmail at this time).

If you're using US English already, please contact us.

You can help us by contacting us to ensure that we're aware that Google has released new code to your Gmail account.

Once we have access to the new version of Gmail's code, we'll be able to update our extension to handle the changes and restore this functionality.

Please be aware that Remember The Milk for Gmail uses Google's experimental Gmail/Greasemonkey API. Google often changes Gmail's code in a way that affects this feature's functionality. Please see our status page regarding support for specific Gmail versions.

While we endeavour to update the extension as we become aware of Gmail code changes, please note that we cannot guarantee the availability of this feature or specific aspects of its functionality.