FAQ

FAQS

REGISTRATION

Q.How do I register for the 2020 Southwest Dental Conference?

A. Click on REGISTER NOW, create a username and password and follow the steps until the registration is completed. A Pre-registration Form can be found on pages 12-13 in the SWDC Registration Brochure or downloaded for sending by mail.

A. Mailed forms must be postmarked by July 10, 2020 to receive the pre-registration price. Registration prices increase by $25.00 at midnight on July 10, 2020 and an additional $25.00 at midnight on August 20, 2020.

Q.What are the On-site Registration hours?

A. Thursday, August 20 12:00 p.m. – 5:00 p.m.

Friday, August 21 7:30 a.m. – 5:00 p.m.

Saturday, August 22 7:30 a.m. – 2:00 p.m.

Q.When and how will I receive my badge?

A. Badges and summary tickets are sent to U.S. registrants by mail. Each registrant will receive their own packet of registration materials that is mailed to the primary registrant, which in most cases is the payer. For example, if a registered doctor is the payer and registers his/her staff, all materials will be mailed to the doctor’s attention. Badges and summary tickets are mailed on the day they are printed. However, if you register after the pre-registration date July 10, 2020 you will need to pick up your badge and summary ticket at one of the self-serve kiosks at the Registration Desk.

Q.How do I make changes or additions to my registration?

A. To make changes or additions to your registration, please log into your registration account. After login, select one of the following areas: ADD ATTENDEE, EDIT CONTACT INFO, or ADD EVENTS. Follow the steps as given until your changes are all complete.

Q.How do I get a new confirmation/receipt?

A. Log into your registration account and click on the RESEND CONFIRMATION button.

REMINDER: If there is a balance on the account, you will be directed to the payment screen. You may also contact the registration company by phone (678-341-3039) or email: swdc@prereg.net.

Q. Is there a charge for my spouse?

A. Categories for spouses are G – Spouse (other than Registered Doctor) or T- Student’s Spouse. Registration fees will apply to these two categories. Only dental professionals can register their spouses. Spouse registrations are not eligible to receive continuing education credits.

Q.If I am a dentist and my spouse is also a dentist, can my spouse register as a spouse?

A. Yes, dentists may register their spouses at no charge and they will receive a spouse badge (category E). However, for both to receive dentist badges, both must register as dentists. Attendees registered as spouses will not be eligible for continuing education credits.

Q. How do I register a family member?

A. Family members (under 18) may only register on-site. Attendees registered as family members will not be eligible for continuing education credits.

Q. What if I lose my badge or summary ticket?

A. Lost badges are replaced at no charge with photo ID on-site at the registration desk.

Q. When is the cancellation deadline and how do I cancel my registration?

A. Registration and course cancellations must be submitted in writing by July 24, 2020. Send a written request for cancellation/refund accompanied by the badge and summary ticket.

Southwest Dental Conference13633 Omega RoadDallas, TX 75244

A 20% administrative fee will be assessed to all cancellations. No refunds are given after the stated deadline regardless of reason including, but not limited to, death, illness or acts of God.

Q. If I am due a refund, when might I expect to receive it?

A. All overpayments and/or refunds will be processed four weeks after the conclusion of the Conference.

CONTINUING EDUCATION COURSES

Q. How do I get my handouts?

A. After registering for courses, attendees with valid email addresses will receive access to handouts for those courses online. An email will be sent from the registration company (Eleventh & Gather) letting you know that handouts are available to download. You will only have access to handouts for courses you have registered for. Handouts will not be available on-site. If you need assistance please call 866-THE-SWDC (866-843-7932).

Q.How will I know what to bring to the hands-on workshops that require supplies?

A. Hands-on workshops requiring supplies are indicated at the end of the course description and on the Schedule at a Glance by an asterisk (*). Attendees are responsible for bringing the items to the course.

Q. How do I verify my CE hours?

A. At the end of each class, you will be given a four digit completion code. To receive CE credit verification go to the CE Scanning Center on-site or online at swdentalconf.org. From there you can email/print a CE Verification. Verification is also available through the SWDC Mobile App (available in iTunes and Google Play free of charge). Click on the CE VERIFICATION LINK to enter your codes and print/email your certificate.

Q. What if I can’t stay for the entire course?

A. Completion codes are only given at the conclusion of the course. Full credit should not be expected for courses that are not attended in their entirety, so do not arrive late or leave early.

CANCELLATION POLICY

Deadline: July 10, 2020 Send a written request for cancellation/refund accompanied by badge and summary ticket to Southwest Dental Conference, 13633 Omega Road, Dallas, TX 75244. A 20% administrative fee will be assessed. No refunds are given after the stated deadline regardless of reason including, but not limited to, death, illness or acts of God. Refunds are processed four weeks after completion of the Conference.

HOTEL RESERVATIONS

Q. Can I make a hotel reservation in the SWDC hotel room block if I am not registered for the Conference?

A. No. In order to secure rooms in the SWDC room block at a discounted rate, an attendee must be registered for the Southwest Dental Conference.

Q. How do I book a room in the SWDC hotel?

A. You may make reservations online or call 214-744-6664 and provide group code (To be Determined) to get the SWDC room rate. The room block fills up fast, so please register early! Click here for more information!

EXHIBITORS

Q. I am a dentist – can I just register with my company as an exhibitor?

A. Exhibiting companies are allowed up to six (6) representatives, who are not dentists or dental staff, for each 10×10 booth at no charge. Any additional representatives will be charged $15.00 each. Dentists and dental staff must register in their respective dental category from the attendee registration brochure. Persons registered as exhibitors are not eligible for continuing education credits.

Q. Can I view the Exhibit Hall to see if my company might be interested in exhibiting for future Conferences?

A. Out of fairness to exhibiting companies and our attendees, only registered dental professionals and exhibiting company personnel are allowed in the Exhibit Hall. If you would like more information about exhibiting, please contact our exhibits manager.