The best AI works with you

Alme® is the most advanced cognitive interaction platform available for powering personalized and secure digital experiences. The Alme Platform spans across an enterprise to understand complex questions, integrate with different data sources and take action for users to deliver the right outcomes on any device or interface.

Extensible

From integrations to APIs and connectors, Alme enables you to grow and scale in the direction you need.

Flexible

Whether an app, chat, IVA, IVR or messaging bot, we deliver our intelligence to any endpoint, in any language on Earth. Your customers live in a multi-channel world, so that’s where we live, too.

Stable

Enterprise-grade, proven architecture ensures Alme supports you and your business without a hiccup.

Here’s what sets Alme apart:

Human-like dialogue

Alme is able to guarantee accuracy and consistency with digital dialogue that’s powered by a proprietary engine smart enough to ask questions, clarify intent and engage in two-way conversations that flow naturally and delight users.

WYSIWYG interaction design

Anyone can use Alme’s response and recommendation training tool. No experience needed. Your employees can (and should) build Alme’s language models. We put the tools to design in your hands, so you can own the digital experience.

Trusted personalization

Alme’s next-generation personalization engine dynamically integrates data from your systems to know each user as well as you do. Knowing a name is one thing, but the local weather, account history, open tickets, net promoter score and more is quite another.

Pre-configured industry products

Experience matters, and Next IT has experience and data from more A.I. conversations than any other provider. We create products for specific industries that understand your ontologies and are ready to roll for quick ROI.

Cut to the chase

Take action on behalf of your users with intelligent form completion that mines each interaction for relevant details and understands when to ask for missing information or clarify in order to execute. The best A.I. doesn’t make your customers repeat themselves.

Smooth operator

Alme understands when users aren’t finding what they need and elegantly redirects them to related content or the proper live professional. We document the opportunity to add more knowledge and alert you accordingly.

BI-grade report cards

Alme has real-world conversations with your users. Conversations that inform beyond the interactions and conversions. We give you a high-resolution understanding of insights, motivations and preferences that extends across your business to help drive success and growth. Alme is the most transparent intelligence on the market.

All systems working together

Alme aggregates relevant information to and from your systems of record, like CRM systems, knowledge bases and secure accounts. We’re not afraid of on-premise systems or private clouds, and we don’t need to hide in the shadows of IT either. Compatibility means profitability.

Unmatched experience

No provider of intelligent interface technology has completed more successful implementations for Fortune 1000 companies, and our clients continue to win innovation awards for A.I. technology we built that’s been working for ten years.