Water Softener

Hello all,
I have a questions about house water softener. It is about 2 years
old. It stoped working a couple of months ago and we had a technician
come out and look at it. He said that the system said we use 400
gallons of water to quickly and it shut itself off (so far the water
bill hasn't shown that).
A few weeks later it still did not appear to be working so we called
them back and the technician came and test the water and it was not
right which we knew and this time said that the water had changed and
the hardness was high so he reset the system again. He told me that
our water was high in chlorine and that the chlorine might mess up the
unit at some poin t in time and we should think about a chlorine
removal system.
It was still not working so he came out yesterday and looked at the
water and checked the unit, this time he asked me I remembered what he
said about the chlorine. He said there was no resin left in the unit.
That the chlorine has eaten all the resin away and that he would have
to order resin and out it in.
I don't know how to look at it so I have to assume that there is no
resin. Other people in the neighborhood have softeners without
chlorine removal systems and theirs has never had a problem and theirs
are older.
What could cause the resin to be gone? Just a defect in the unit? Or
is the chlorine story really true.....

did you ever think to call a different company to check the unit, sounds
like this guys is taking you for a ride.
I want you to see if you have a salt damn, take a broom handle and shove it
into the salt, until it reaches the bottom of the unit.
punch
p.s. you with culligan?

Chlorine damages softener resin and it depends on how much chlorine is
in the water as to how long it takes to damage it but it's usually about
5-10 years before evidence shows up. But it is not responsible for
removing resin from the media tank. Excessive regenerations will do that
through friction wear of the beads. Normally chlorine damaged resin goes
to mush which tends to keep it in the tank as globs.
What does cause the resin to leave the tank is the drain line flow
control and high water pressure. If you have too much pressure and a
smaller than required DLFC for the unit, resin can be flushed out to
drain. Having the unit installed backwards, the inbound water to the
outlet etc. could also do it. So check that with the arrows on the
by-pass or control valve.
There are other things that will cause a softener to not work properly
but none have to do with causing an inadequate amount of resin. So what
brand or make is the softener, or at least the make of the control
valve? How old is the unit? If you bought the unit from that dealer, he
should be able to come up with a better reason for the resin being gone
and make it right at no cost to you.
If you'd like to add to or replace the resin yourself, I can help with
that and supply the resin etc.. If you're at all handy it's not that
hard.
Gary
Quality Water Associates

Might want to check the venturi/valve at the output of the brine tank. I had
a Kenmore softener with the same symptoms. Found the plastic venturi inside
it's enclosure had become brittle and broken up, preventing suction &
siphoning of brine solution out of the tank.

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