Hi, I’m John Starling, Director of Customer Support here at ABILITY. When you purchase an ABILITY service we want you to feel good about it. Today we’ll talk about some frequently asked questions we receive.

Q: A lot of people will ask us, “How will ABILITY services work with the programs and software I’m already using?”

A: ABILITY easily integrates itself with any records management system. We’re also web-based so you can use it anywhere. As a network service vendor we provide connectivity to all the Medicare contractors.

Q: I’m often asked, “How long will it be before I can use my ABILITY services?”

A: After you purchase your service with ABILITY, an email will be sent to you with a username and a link to create a password. This happens within 24 to 48 hours so you can begin using your service right away. Most ABILITY services are so easy you can set them up yourself. For services with additional features, an implementations team member will reach out to you, walk you through the next steps, and answer any questions you may have.

Q: People want to know if there will be training available and they also want to know if there will be ongoing support for them and their staff.

A: Yes. Multiple types of training are available. Computer based training is available 24/7 on our website. We also have live webinars and recorded webinars so you can watch at your convenience. For larger organizations, we can provide a one-to-many training or “train the trainer” session.

Q: Sometimes we’re asked, “What is the hardest part about transitioning to ABILITY?”

A: Honestly, the hardest part about getting started is going from a manual process to an automated process—learning to trust the systems and know that ABILITY will do it for you.