News

Sitel Group has been recognized on The Global Outsourcing 100® list produced by IAOP®, the International Association of Global Outsourcing Professionals, and published annually by FORTUNE® Custom Projects.

While managing customer experiences and creating positive interactions between brands and their customers is important throughout the year, it’s especially critical during the holiday season. Retailers must handle shopping influxes while delivering seamless experiences for their customers.

Today, Sitel, a world-leading provider of customer experience solutions, announced that it has established strategic partnerships with BRIDGEi2i Analytics Solutions and Qlik to further Sitel’s ability to leverage data and analytics to help their customers provide exceptional client experience moments.

Sitel, a world-leading provider of customer experience solutions, announced an unprecedented partnership with Dial-Once, a telecom, web and mobile solutions startup, to bring smart contacting capabilities to its more than 146 contact centers across the globe. These capabilities optimize the customer experience by directing incoming calls to an enhanced digital interface to quickly categorize and solve customer inquiries.