There will be some account management tools that I'll be introducing shortly on the site that will let you view and administer your account, registered tools, etc.

You can also upload a scanned/photographed copy of your receipt/invoice for archival as an image file or PDF. I don't know that I've seen this feature on any of the product registration sites I've used.

Anyway, be sure to head over and register all of your tools to make sure they are in our system.

Also, registering your tool(s) will enter you into our monthly sweepstakes automagically. One entry per person per month. If you enter multiple tool registrations, only one sweepstakes entry will be made.

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.

Should we register all of the tools we have, even if a dealer may have registered some of them for us at purchase?

Great question. Yes. I would recommend that you register your tools yourself. First, I can't check everyone's tool registrations to make sure their dealer submitted them. Second, you will have your own record to rely on should you need warranty repair.

Sooo, other than machines, what else can/should we register? MFT/3 has a serial number?

Yes, it has a serial number. Here's a list of tools, as we define them, which means they have a serial number. There are some products that you may not consider a tool. I highlighted a few in red that might be overlooked.

Shane. How crucial are the purchase dates, as I have always relied on the dealer to register my Festool's , I had got very laxed on purchase dates

Sal, your best guessimate in cases when you don't know the exact date would be fine. On the registration page, it says "Purchased on or around" since I figured sometimes folks wouldn't recall the exact date of purchase.

Some dealers are better than others at providing us with tool registrations. Some dealers, like Amazon, do not provide any tool registrations on behalf of their customers. Hence the need to offer an opportunity to our customers to do this for themselves.

Just tried it couple of times and it errors " minimum value is 40000000". I am entering the eight digits on the machine. They happen to be less than the minimum value.

Len, sorry for the trouble. I'll remove that requirement temporarily while I investigate what the valid range is for serial numbers. I was under the impression they all started with "4". Please try again.

For the date of purchase, what should people enter in the case of a recall? In my specific case, I purchased the ct midi in 2011, but following the recall of midi in Canada, I got a new CT 26 last year. Of course, I don't have an invoice or receipt for that CT 26. Does the 3-year warranty start on the day I got delivery of the new CT 26?

In the same train of thought, in the past I have payed for some tools but only to get them a week or two later because of back order. Does the warranty expire 3 years after the purchasing date (for which I have a receipt) or the day I took possession of it (for which I have no receipt)? I guess my bigger question is should something was to happen to my festool 3 years and 5 days after my purchasing date, would I be out of luck or would Festool have some flexibility?

In the case of the recalls, your warranty is three years from the time of replacement/repair. No receipt would be necessary since we shipped you the tool(s) and have record of that.

Unlike some companies that might ding you the day after warranty expires, I'd say that we're pretty liberal with our warranty. In the exceptional case where you have a tool have needs to be repaired a week after three years from your purchase date and it was shipped to you, we'd take care of you. I think if you read some of the comments on the forum, you'll see that we take care of our customers.

1) The first step says 'purchased on' and shows MM/DD/YY format, but the box you fill in requires MM/DD/YYYY format, just FYI.

2) Is there any way to register multiple tools at the same time, instead of completing one tool, then going back to step one for the next tool and so on? For those with a lot of tools to register, it might take a while.

THANKS for setting this up. It will be a great reference for many people I am sure. Will there be a way for people to print out their "inventory" easily so they can have proof for insurance records or claims?

If you need to register additional tools, it keeps your personal information. So, you just need to enter serial number, purchase date and select the tool type. I think it goes pretty quickly, but if you and others feel it's too cumbersome, I can see about setting up something for bulk entries. I know that it might take some time to enter all of your previous purchases from the past 3 years, which I'd recommend, but most people will be entering new purchases which is generally one or two tools at a time.

I will be adding some account management tools, which will offer the ability to view and print a list of all registered tools. Coming soon.

In the case of the recalls, your warranty is three years from the time of replacement/repair. No receipt would be necessary since we shipped you the tool(s) and have record of that.

Unlike some companies that might ding you the day after warranty expires, I'd say that we're pretty liberal with our warranty. In the exceptional case where you have a tool have needs to be repaired a week after three years from your purchase date and it was shipped to you, we'd take care of you. I think if you read some of the comments on the forum, you'll see that we take care of our customers.

Shane

Thanks....Would not expect anything less from Festool, but just wanted to make sure.

It gave me the opportunity to register an older 'used' tool - which I did mostly to document ownership for a recall or whatever - but it doesn't give me an option to select as the seller a 'private party' or 'unknown' or 'other'. I am not sure what it SHOULD be, but there needs to be at least one more choice I think?

I registered three new tools on the website you listed above and when I received my email confirmation it said I failed to sent proof of purchased. I took a picture of the invoice as it indicated on the form. What shall I do? Should I wait until next week and call someone......

Logged

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.

The receipt is supposed to be optional based on the language on the website. Right? Plus, if you buy it at a Festool retailer like Woodcraft doesn't the retailer automatically register it? If not, I guess I have some work to do.

I registered three new tools on the website you listed above and when I received my email confirmation it said I failed to sent proof of purchased. I took a picture of the invoice as it indicated on the form. What shall I do? Should I wait until next week and call someone......

Roger,

During the registration process, one of the steps gives you the option to upload a scanned/photographed/PDF copy of your proof of purchase. It is not required, but will make it easier to provide proof of purchase to us in the event that service is required. If you do the upload, then it should have a link in the confirmation email for you to click to view that uploaded receipt. If you do not, it will say that it wasn't provided.

If you have them, email them to me and I will add them to your tool registrations.

I would highly recommend that everyone register their tools themselves. While dealers are supposed to register tools for you, I can tell you that a growing number fail to do that for various reasons. Ultimately, it's in your best interest to make sure they are registered.

I will be adding some account management tools, which will offer the ability to view and print a list of all registered tools. Coming soon.

Shane

I have all my tools registered now, and can scan all the associated receipts into a PDF file. Will the account management tools (when available) allow me to upload the PDF file as a one-shot deal or will I need to upload one file per registered tool?

Logged

- Willy -

"Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Sorry, Willy. Really, this is a service for our customers to keep records. While the invoice/receipt that's uploaded is associated with a single tool, it's conceivable that you would have a receipt with multiple tools that you could upload once and add to a single tool. You could access it, print it, etc. as needed for all tools even though it's associated with just one.

Ideally, I would recommend that customers upload an invoice/receipt for every tool. There will be an option to create a service repair form from your tool registration. It will link to your uploaded proof of purchase, if one was provided, so that our service team can access it.

Sorry, Willy. Really, this is a service for our customers to keep records. While the invoice/receipt that's uploaded is associated with a single tool, it's conceivable that you would have a receipt with multiple tools that you could upload once and add to a single tool. You could access it, print it, etc. as needed for all tools even though it's associated with just one.

Ideally, I would recommend that customers upload an invoice/receipt for every tool. There will be an option to create a service repair form from your tool registration. It will link to your uploaded proof of purchase, if one was provided, so that our service team can access it.

Shane

Hmmm... That doesn't really answer the question. I'll try again. I have a notebook with all my receipts for Festool products in hard copy. I have several options here:

1. Scan all receipts into a single PDF file and upload it. This would include a bunch of irrelevant products, such as abrasives and the like. (Clearly inappropriate except for my own records.)2. Scan only those receipts for serially-numbered Festool products and upload them in a single PDF file. Each receipt has been annotated to provide the serial number of the purchased tool.3. Scan only those receipts for serially-numbered Festool products and upload them in multiple PDF files; one per serially numbered tool. Each receipt has been annotated to provide the serial number of the purchased tool.

Which option would be the easiest for you folks at Festool to deal with? My guess is that #2 would be the more appropriate. Please correct me if I'm wrong. I can do this within a day or two. I can email it directly or can wait until the account management tools are publicly available.

« Last Edit: April 08, 2014, 02:51 PM by Sparktrician »

Logged

- Willy -

"Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

What I have done with my registrations is to scan each receipt into pdf's and upload the relevant receipt for each individual registration. I think that is what Festool intends. There is no way online to track a single receipt for multple tools. Therefore, if there is more than one tool on a receipt I re-scanned or uploaded the same single receipt file for the single tool registration. I can't be sure that's what Festool wants, but it seems to make sense given the structure of the tool registration page and the choices they give.

I've got a beef on this registration process..... I noticed an offer buried on page 20 of the Festool Domino Joiner Spring 2014 brochure I picked up at Lee Valley offering a free Festool hat for the first 2000 to register a tool at Festoolcanada... I had just bought a TS55, MFT, Domino and OF1400 and figured I deserved a free hat to go with it so I promptly registered the TS55 on May 2nd to qualify for the offer.... Haven't heard back on getting the hat and no response to a follow-up email I sent to Festool... Not the kind of response I expected to an offer like that... anybody have thoughts on how to get a bit of attention from Festool on this little matter... or should I go through Lee Valley?RegardsDoug

..anybody have thoughts on how to get a bit of attention from Festool on this little matter...

Contacting Shane Holland through pm on here and POLITELY asking for an update might be a good start. Remember, Festool is not a company with millions of employees, so not everything can be dealt with as fast as you may want. And considering this is to get free stuff...yes FREE... I would go easy on the I-Have-A-Beef-o-meter

..anybody have thoughts on how to get a bit of attention from Festool on this little matter...

Contacting Shane Holland through pm on here and POLITELY asking for an update might be a good start. Remember, Festool is not a company with millions of employees, so not everything can be dealt with as fast as you may want. And considering this is to get free stuff...yes FREE... I would go easy on the I-Have-A-Beef-o-meter

Good advice. Further, I believe Shane is on vacation this week. (I don't have any more knowledge than anyone else - just noticed it in one of his posts).

I noticed an offer buried on page 20 of the Festool Domino Joiner Spring 2014 brochure I picked up at Lee Valley offering a free Festool hat for the first 2000 to register a tool at Festoolcanada...

I don't have a copy in front of me, but I think it was on the back cover. Front and back covers are the most viewed pages on a print piece. Sorry if you feel it was not very visible. I'll share that feedback with those responsible for our printed materials.

Haven't heard back on getting the hat and no response to a follow-up email I sent to Festool... Not the kind of response I expected to an offer like that... anybody have thoughts on how to get a bit of attention from Festool on this little matter... or should I go through Lee Valley?

Not sure how you sent us an email, but I don't see any communications via our website's contact form from your email address. I wonder if you might have used the contact form on the international website (festool.com) which goes to our headquarters in Germany. It sometimes takes a while for them to forward any emails intended for Festool USA/Canada to us.

Regardless, apologies that you didn't receive a timely response.

The good news, you will be one of the 2,000 to receive a limited edition Festool Owners Edition cap. I do not have an ETA for when those will be sent out, so please allow a 4-6 weeks for delivery.

Feel free to contact me here or via email if you have further questions, sho@festoolusa.com. As noted by others, I am on vacation this week but wanted to get back to you quickly in spite of that.

Shane

PS - Lee Valley is a Festool dealer but has no role in our free cap offer for tool registration. It was solely our fault that you did not receive a response.

A little more digging and I found your email to us. You had replied to the tool registration confirmation email, so it went to a mailbox that I only check periodically. I recall now seeing your message but didn't feel it warranted a response. There was only a comment, no question.

Quote

As per your Domino Joiner Spring 2014 brochure page 20, I performed the registration and I’m looking forward to receiving the free Festool hat.

Sorry if I didn't respond as expected. If you were not one of the first 2,000, I would have responded to let you know otherwise.

Wait there is a hat for registering a domino....also yeah how can we check on whet we have registered?

I'm sure Shane will respond tomorrow when he's at work, but I am fairly certain the hat promo was only valid for Canadian customers. I was hoping to get one as well, but I'm not a Canuuk - even if I'm only 200 miles south of being one.

I'm sure Shane will respond tomorrow when he's at work, but I am fairly certain the hat promo was only valid for Canadian customers. I was hoping to get one as well, but I'm not a Canuuk - even if I'm only 200 miles south of being one.

Everyone who has registered their tools so far will be receiving a Festool cap, U.S. and Canada.

I'm sure Shane will respond tomorrow when he's at work, but I am fairly certain the hat promo was only valid for Canadian customers. I was hoping to get one as well, but I'm not a Canuuk - even if I'm only 200 miles south of being one.

Everyone who has registered their tools so far will be receiving a Festool cap, U.S. and Canada.

- Ability to initiate a repair and track its status with automated email updates of the progress- Write reviews for tools and dealers- Create a wish list, which could be shared- A page to enter a serial number, accessible even if you're not logged into your account, to see if a tool is reported stolen- Possibly the opportunity to check dealer inventory availability

If anyone has any other ideas/suggestions, let me know. Sorry for the delay getting this done.

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.

- Ability to initiate a repair and track its status with automated email updates of the progress- Write reviews for tools and dealers- Create a wish list, which could be shared- A page to enter a serial number, accessible even if you're not logged into your account, to see if a tool is reported stolen- Possibly the opportunity to check dealer inventory availability

If anyone has any other ideas/suggestions, let me know. Sorry for the delay getting this done.

I'm sure Shane will respond tomorrow when he's at work, but I am fairly certain the hat promo was only valid for Canadian customers. I was hoping to get one as well, but I'm not a Canuuk - even if I'm only 200 miles south of being one.

Everyone who has registered their tools so far will be receiving a Festool cap, U.S. and Canada.

Shane, the OF 1010 that I bought as a recon tool via Bob Marino shows up as having been purchased through Woodworkers Emporium. I suspect that it was originally sold via WE, but I bought it via Bob. Shouldn't he get the credit for the sale? Also, the database won't let me correct it due to the six-digit serial number not being accepted. I get the following message, "* Minimum value is 1000000."

« Last Edit: June 20, 2014, 05:38 PM by Sparktrician »

Logged

- Willy -

"Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

- Ability to initiate a repair and track its status with automated email updates of the progress- Write reviews for tools and dealers- Create a wish list, which could be shared- A page to enter a serial number, accessible even if you're not logged into your account, to see if a tool is reported stolen- Possibly the opportunity to check dealer inventory availability

If anyone has any other ideas/suggestions, let me know. Sorry for the delay getting this done.

Shane

Hi Shane,

I went and registered and it recognized me when I entered my email. However none of my tools were listed. I thought that the dealers did this automatically. I would have a hard time digging out the "proof of purchase", from 6 or 7 years ago even if I could remember the date. And it does ask for the date. Wouldn't the S/Ns be enough to register?

Shane, the OF 1010 that I bought as a recon tool via Bob Marino shows up as having been purchased through Woodworkers Emporium. I suspect that it was originally sold via WE, but I bought it via Bob. Shouldn't he get the credit for the sale?

Yes, you're probably right that the site determined WE as the dealer because of the original sale. Dealer's don't "get credit" for sales in this way. He got your credit card, I assume, and that's how he gets credit for the sale.

I went and registered and it recognized me when I entered my email. However none of my tools were listed. I thought that the dealers did this automatically. I would have a hard time digging out the "proof of purchase", from 6 or 7 years ago even if I could remember the date. And it does ask for the date. Wouldn't the S/Ns be enough to register?

Peter,

Dealers are supposed to register your tools, yes. The website does not pull any existing tool registrations in automatically for several reasons. So, it's possible that we have some/all of your tool registrations from the dealer. We have had more and more customer expressing concern about their tool registrations and fewer dealers willing to provide customers' information for privacy and other reasons. Hence the new capability for folks like you to register them yourself.

Regarding proof of purchase, it's not a requirement. The site offers the opportunity to upload it as a convenience and for archival purposes. For a tool that's 6-7 years old, it's out of warranty anyway. If you don't have the proof of purchase, just enter the purchase date to the best of your recollection. We have the means to verify the purchase date, if necessary, for warranty repair purposes.

Shane, the OF 1010 that I bought as a recon tool via Bob Marino shows up as having been purchased through Woodworkers Emporium. I suspect that it was originally sold via WE, but I bought it via Bob. Shouldn't he get the credit for the sale?

Yes, you're probably right that the site determined WE as the dealer because of the original sale. Dealer's don't "get credit" for sales in this way. He got your credit card, I assume, and that's how he gets credit for the sale.

Feel free to edit the tool reg to show the appropriate dealer.

Shane

Added later: "Also, the database won't let me correct it due to the six-digit serial number not being accepted. I get the following message, '* Minimum value is 1000000.'"

Logged

- Willy -

"Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Added later: "Also, the database won't let me correct it due to the six-digit serial number not being accepted. I get the following message, '* Minimum value is 1000000.'"

Really, six digits??? I was pretty sure they are all 8 or 16 digits but I could be wrong. Mind snapping me a photo and emailing it over? I can adjust the site to accept 6 digits or you could just prefix with zeros in the interim.

Added later: "Also, the database won't let me correct it due to the six-digit serial number not being accepted. I get the following message, '* Minimum value is 1000000.'"

Really, six digits??? I was pretty sure they are all 8 or 16 digits but I could be wrong. Mind snapping me a photo and emailing it over? I can adjust the site to accept 6 digits or you could just prefix with zeros in the interim.

OK. Will shoot a photo and send it along.

Logged

- Willy -

"Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Added later: "Also, the database won't let me correct it due to the six-digit serial number not being accepted. I get the following message, '* Minimum value is 1000000.'"

Really, six digits??? I was pretty sure they are all 8 or 16 digits but I could be wrong. Mind snapping me a photo and emailing it over? I can adjust the site to accept 6 digits or you could just prefix with zeros in the interim.

OK. Will shoot a photo and send it along.

OK, I lied. Two photos are on the way to you via email.

Logged

- Willy -

"Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

I bought a NEW EHL65 from a dealer who still had stock a couple of months ago. Not a selection on the registration site.

It would be nice if we could at least register NAINA serial numbers on the site as well, just in case of theft or other disaster. Kind of a pain to only have the registration in Germany.

Cheers,

Frank

Not to sound like a jerk here Frank, but that won't work for either you or Festool US or Germany. The serial #s aren't really a shared thing (I would imagine). I would say you are better off keeping track of them yourself or bite the bullet on doing it through the German site.

I have this issue with my American customers who buy our software in the EU or APAC. They want direct support from us but can't as the software regulations keep us from doing so efficiently. They have to start with our EMEA office in London.

Again, didn't want to poo in your pudding, but sometimes rules make us frustrated.

Cheers. Bryan.

Logged

People, I just want to say, you know, can we all get along? Can we get along?

Shane - this is working wonderfully. Thank you for getting this new interface set up. Over the past few days I've registered a number of new and older tools, everything seems to be working well.

I input a number of registrations while traveling, and then went back in to add serial numbers when I got back to my shop - system kept track of all the tools I had registed via the old system, and allowed me easy access to the info for updating.

One suggestion for the "EDIT" or "Update Your Tool Registration" page would be to clearly display name/image of the tool registration you are editing.

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.

Can we only have two dealers?I tried to add a third and when the page refreshes, only the original two are shown.

You can have an unlimited numbers of dealers. Shoot me a PM or email with which dealer you're trying to add and I'll sort it out. I logged into your account and was able to add another dealer, but it may be something specific to the dealer you are trying to add.

I'm sure Shane will respond tomorrow when he's at work, but I am fairly certain the hat promo was only valid for Canadian customers. I was hoping to get one as well, but I'm not a Canuuk - even if I'm only 200 miles south of being one.

Everyone who has registered their tools so far will be receiving a Festool cap, U.S. and Canada.

Has anyone received their Festool Cap yet? I'm just curious to see what they look like.[emoji3]

I'm sure Shane will respond tomorrow when he's at work, but I am fairly certain the hat promo was only valid for Canadian customers. I was hoping to get one as well, but I'm not a Canuuk - even if I'm only 200 miles south of being one.

Everyone who has registered their tools so far will be receiving a Festool cap, U.S. and Canada.

Has anyone received their Festool Cap yet? I'm just curious to see what they look like.[emoji3]

I'd be willing to bet that they're dark blue, with "FESTOOL" in green across the front. What do you think???

Logged

- Willy -

"Remember, a chip on the shoulder is a sure sign of wood higher up." - Brigham Young

Shane,I am trying to register my UG cart and the wings. I couldn't get the website to recognize the serial number that is on the paperwork with the cart, and I can't find serial numbers for the wings. Maybe these aren't able to be registered.Thanks,Steve

I am trying to register my UG cart and the wings. I couldn't get the website to recognize the serial number that is on the paperwork with the cart, and I can't find serial numbers for the wings. Maybe these aren't able to be registered.

Steve, sorry for not acknowledging your other post about this. I intended to and got sidetracked today. I was consulting internally to determine the status of the UG. The UG is classified as an accessory in our system, not a tool. That's why it's not listed on the registration site.

I have a RO 150 FEQ-Plus I picked up in the recon sale, item no. 571560. I don't see it on the list, but I assumed the 571810 would be suitable since from what I see, the only difference is the T-LOC instead of the classic systainer (and 571560 isn't in the discontinued tools either). Says I need a 100000+ serial number, but mine has 4 leading zeroes of 8 digits total.

I have a RO 150 FEQ-Plus I picked up in the recon sale, item no. 571560. I don't see it on the list, but I assumed the 571810 would be suitable since from what I see, the only difference is the T-LOC instead of the classic systainer (and 571560 isn't in the discontinued tools either). Says I need a 100000+ serial number, but mine has 4 leading zeroes of 8 digits total.

The important thing is just selecting the correct model of the tool. The specific product # is less important for registration purposes.

Also, I will update the text accordingly, but it should accept your serial number, even with the leading zeros.

I just wanted to share news about a new feature that will soon be coming to the website to make repairs even easier. You'll soon be able to initiate tool repair directly from the website. If you've already registered your tool(s), it will be super quick and easy since your shipping address and tool information will be prepopulated on the online repair form for you. Just another good reason to register your tools on our website. Also, if you upload your proof of purchase during the tool registration process, we'll already have that handy too if it's needed.

If your tool is within the warranty period where we pay for return shipping, a UPS return label will be automatically generated for you as well. So, you just need to box up the tool, print the repair form and UPS label and off it goes. You'll get an automated email when we receive your tool at our repair center and another when the tool ships back out to you with tracking. You'll also be able to view repair status in your account on the website.

The whole process only takes a couple of minutes at most from start to finish. So, super easy.

Shane, cool. A question. What about adding the option to request a box for certain items? I threw all mine away due to space issues. I think you already provide boxes on request. Malte

Malte, good question. To my knowledge, the only tool that we provide a box for upon request is the Kapex. I'm not sure if there's a charge for the box or not. I'll talk to the repair department about this and see what we can do. For the other tools, any corrugated box will do.

Have you looked on the Domino itself? The label should have the serial number marked with S.Nr.

Just a note that our tools are moving from an 8-digit number to a 16-digit number. I'm not sure which tools have transitioned at this point. With the 16-digit serial numbers being so new, I also don't have a good sense of how they are looking. The 8-digit serials usually started with a 0, 1, 4 or 8.

Do we register the 40% tools as well or are they already registered as you shipped them out?

Bill, we do record the reconditioned tools in our tool registration database. But, as I have said before, sometimes the dealer might enter information erroneously by accident. A misspelling or incomplete information. I would recommend that, for your own records if nothing else, you add them to your tool registrations on the website. There is a selection for "Reconditioned" as the condition of the tool.

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.

I have edited a couple of registrations and now have them correct. However, in the process, I have edited tools where the receipt was scanned and included in the registration and, when I re-save after editing other information the receipt file is no longer attached (or at least it doesn't show a file attached any longer). What am I doing wrong? Right now, I have no further reason to edit information on any of my tools since they are now all correct, but would like to understand what I did incorrectly for future reference.

So I have purchased several tools used from private parties, most of which I am certain are no longer under warranty, but am looking to purchase a carvex, that the current owner states is still in warranty. Should I register them all? Even the tools I am certain are out of warranty.

So I have purchased several tools used from private parties, most of which I am certain are no longer under warranty, but am looking to purchase a carvex, that the current owner states is still in warranty. Should I register them all? Even the tools I am certain are out of warranty.

Registering tools that are out of warranty can still be beneficial so that you have record should you need it for insurance or other reasons. There's certainly no harm in registering tools with expired warranties.

So I have purchased several tools used from private parties, most of which I am certain are no longer under warranty, but am looking to purchase a carvex, that the current owner states is still in warranty. Should I register them all? Even the tools I am certain are out of warranty.

Registering tools that are out of warranty can still be beneficial so that you have record should you need it for insurance or other reasons. There's certainly no harm in registering tools with expired warranties.

Shane

Great, thanks for the response on a weekend no less. Also I am one of the fortunate few I am guessing who has a wife who supports my addiction. She purchased me my(our) Kapex and Track Saw. If the vendor registered them will it come up in her name? In other words how does the vendor registration work? I guess I will try later and see what happens

For potential privacy and other reasons, we do not disclose tool registrations made by dealers. And, not all dealers register tools and those who do don't necessarily register 100%. All the more reason for customers to make sure they register their tools themselves.

I bought a Carvex at Woodcraft last year. I know I bought it there. Woodcraft knows. If Woodcraft registered it for me, then Festool knows it.

Whose privacy are you protecting?

I do not understand the concept of a secret registration database. I assume that if I called about a problem, Festool would tell me if the tool is registered. Or is that secret information?

We pay top price for these tools and in the US, the dealers are protected against price competition. One of the ways they can complete would be on tool registration. However, the dealer registration database is a secret from the buyers. I do not understand how this works.

It seems that this is a way to make it easier for dealers to stop registering the tools and just shift the responsibility onto the customers. Am I getting this wrong?

We've been in the habit of registering all the tools. Simple process when sold in the store but if we ship tool we still register them and mark the registration card. But I agree, I can see some tools slipping by the dealer. It's to bad once the owner types in the serial number a data base couldn't tell them if the tool is registered or not? Guess I am unaware how the registration process works on the customers end.

I bought a Carvex at Woodcraft last year. I know I bought it there. Woodcraft knows. If Woodcraft registered it for me, then Festool knows it.

Whose privacy are you protecting?

Privacy becomes a concern when one customer sees another's info because their tool registration and who they are do not get matched properly. It's not a perfect thing. There are tool registrations that have misspelling, wrong or incomplete addresses, bad phone numbers, etc. which complicates things.

It's to bad once the owner types in the serial number a data base couldn't tell them if the tool is registered or not? Guess I am unaware how the registration process works on the customers end.

The problem is that a serial number can (and often does) belong to multiple tools, such as the same serial number might be on a TS 55, a Rotex 150 and a CT 26. I'm not sure what Germany's thoughts were behind this, but it's the way it is. So typing in a serial number doesn't identify a unique tool.

A serial number is not always provided. If they are shipping the tool, it's difficult to capture the serial number for tool registration, for instance. In a perfect world, we would have the serial number for every tool registered by a dealer, but we do not. And, that is the most important piece of information to identify a tool.

Hey Shane. I have quite a few machines. Is there a way for me to see all the ones I have registered?

As long as you used the same email address every time, just create an account. Within your account, you will see all of the tools that you have registered under that email address, as well as be able to add more tools in the future easily.

Since Festool reuses serial numbers I can see the issue to some extent. However, I do not see why a simple purchase date data set cannot be made available from the dealer registration data set.

Name I enter that

Tool I enter that

Serial # I enter that

Date registered Database provides If no date, then I know the tool is not registered.

The above scheme is a bit of bother, but if I have the tool at hand, I usually can determine, my name, which tool it is and there serial number (although not always an easy matter I see).

With this approach, the owner can see if the tool is registered and if not, only has to dig up the purchase date for that tool.

This approach would not put private information at risk since only one date would be provided. Going forward, this approach would not save much effort versus user registration, but it would make confirming previous purchases much easier for some of us.

Guess I don't have a problem just doing the current registration process. It's no different than any other tool or, for that matter, product, I buy which I register. The process is easier now than it was when I bought my first tool plus you can see all the tools you registered (which isn't necessarily the case on any other tool site). For example, I registered a Porter Cable drill and they couldn't even retrieve my purchase date for me when I tried to make a claim under warranty. Since I didn't keep the receipt I was just stuck. I just bought a Jessem switch for my Incra router table and they actually made me send a post card in to register. They didn't have any place online to do it. I'm sure everything has room for improvement, but this is only something you do once with a tool and then don't worry about it.

It is a little strange that Festool reuses seal numbers rather than trying to keep each tool type within a range or distinguished by some letters or set of numbers. I guess in Germany a serial number doesn't indicate a unique item.

I started small and only registered my two Dust Extractors but I had a problem entering the dealer in each case. When I started to enter the dealer name a bunch of names popped down but none of them was appropriate. So I continued and typed in the name. But, the names that I typed in were not accepted.

By the way, the first name that I typed in was Claude Ouellette for a CT22 purchased in 2004. Claude was then the only Festool dealer in Canada. He is no longer a dealer but is the Festool Canadian repairman.

The second name that was not accepted was Dan Clermont for a CT Mini purchased in in 2008. Dan is still a Festool dealer.

Now I am even more confused. For each of the two tools that I registered, I received email from Festool confirming that the tool had been registered and this confirmation included the dealer name. For example, here is part of the email about the CT22:

Congratulations, your Festool has been registered!

Thank you for taking the time to register your Festool power tool. Just to say thanks, we entered you into our monthly sweepstakes to give you a chance to win more tools to add to your stack of Systainers.

Your Festool power tool has a three year warranty. So, if you have any problems during that time, please feel free to contact us for repair service.

Please retain this email for your records. Here are some resources that you may find useful.

I don't think Claude was ever a dealer. The importer for Canada at that time was Hafele. But, I don't think Hafele is in our system.

Dan Clermont is the guy, but the dealer name is Clermont's Ultimate Tool Supply.

If the system doesn't find a match to a current or previous dealer, it doesn't recognize the dealer and will not record it. The email confirmation will show whatever you typed, even if it's not a recognized dealer's name.

I don't think Claude was ever a dealer. The importer for Canada at that time was Hafele. But, I don't think Hafele is in our system.

Dan Clermont is the guy, but the dealer name is Clermont's Ultimate Tool Supply.

If the system doesn't find a match to a current or previous dealer, it doesn't recognize the dealer and will not record it. The email confirmation will show whatever you typed, even if it's not a recognized dealer's name.

Shane

Thanks for the speedy reply Shane.

Claude was a dealer. It was in the days before Hafele.

Isn't Hafele still a dealer? I also bought stuff from them.

I think there should be some warning that you have to pick a dealer that Festool currently recognizes.

I also think that there should be some way to record old dealers (to keep my records straight) and to have them flagged as currently not dealers.

The tool registration system is primarily for warranty registration. So, old ex-dealers are not in there.

Hafele is not a dealer.

Festool's primary use is warranty registration.

But, you have set it up so that people such as me can use it to keep track of their tools and to shortcut the process when we send them in for repair, so allowing us to enter the original dealer name somewhere would be of use to us.

It's good that Hafele is no longer a dealer. With the notable exception of Marc St Pierre, I never found anyone at Hafele who knew or cared about the Festool product line.

The page https://www.festoolusa.com/account/tools/register/Is attempting to load from mixed protocol for JS content. You should fix this as it will block Chrome and other smart browsers from loading the content. This is also a security vulnerability. Also, why even bother loading it from a 3rd party site, host it locally and avoid someone else security shortcomings.

Festool USA does not pre-approve the contents of this website nor endorse the application or use of any Festool product in any way other than in the manner described in the Festool Instruction Manual. To reduce the risk of serious injury and/or damage to your Festool product, always read, understand and follow all warnings and instructions in your Festool product's Instruction Manual. Although Festool strives for accuracy in the website material, the website may contain inaccuracies. Festool makes no representations about the accuracy, reliability, completeness or timeliness of the material on this website or about the results to be obtained from using the website. Festool and its affiliates cannot be responsible for improper postings or your reliance on the website's material. Your use of any material contained on this website is entirely at your own risk. The content contained on this site is provided for informational purposes only and does not constitute professional advice.