I was quite happy with my shopping experience, until I got to the till. On presenting £30 of Love to Shop vouchers for a £27.98 purchase I was told I would not get any change. I asked the sales assistant why not and she said her till would not let her give change for Love to Shop vouchers. What then happens to MY £2.02 change? Shoe Zone keep it. Why is it policy not to give change. I have paid full price for a £10 voucher I want the shop to give me the full price it has on the voucher.

Reviewed by Sandra, on Sat, Nov 4, 2017

Helpfulness of our store team

Presentation of stock

Product choice

Product availability

Average

Very helpful staff, one shoe was a little tight so they fetched up another pair that were perfect.