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Re: Pace ABL v1.17

Re: X1 Technical Issues

Every channel I go to a box pops up that says "there was a problem tuning to this channel. Please tune to another channel and then back to this one" so I do that and it still says the same thing. That box pops up for every channel I click on. I've tried restarting my system, unplugging it and plugging back in. Nothing is working!

Re: X1 Technical Issues

@jel1219 wrote:Every channel I go to a box pops up that says "there was a problem tuning to this channel. Please tune to another channel and then back to this one" so I do that and it still says the same thing. That box pops up for every channel I click on. I've tried restarting my system, unplugging it and plugging back in. Nothing is working!

If you have a smartphone, try changing the channel with the xfinity X1 remote app. Call the dedicatged support number at 877-896-8678.

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Re: Pace ABL v1.17

I am a Retired Official Comcast Employee, and I no longer actively support the forum. Official Employees are from multiple teams within Comcast: Product, Support, Leadership.We ask that you post publicly so people with similar questions may benefit from the conversation.

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Re: Pace ABL v1.17

It was displayed all day on 12/2 when I called.

On 12/3 when I went to check it, it was cycling on an off with the XFinity logo being displayed and the "rebooting". It has been doing that consistently for 24 hours. No ABL screen now as it cannot get that far. Not booting at all.

Re: Pace ABL v1.17

On 12/3 when I went to check it, it was cycling on an off with the XFinity logo being displayed and the "rebooting". It has been doing that consistently for 24 hours. No ABL screen now as it cannot get that far. Not booting at all.

if you are willing to try an experiment, unplug and then press and hold power button for 60 seconds. after that keep button pressed and plug back in and see if it initializes. release button if nothing happens or on first 'screen' with text

Just a guess on factory initialization routine.

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Re: Pace ABL v1.17

Sorry Rustyben, this is not a factory or warehouse reset procedure. A user can however press and hold the front power button for ~10 seconds and after letting go the box will reboot. As for this particular box, RF levels are slightly out of spec but not to cause issues like this. My recommendation is to have this box replaced. I'd like to help with this as I'd like to get this box in my hands at the lab for testing to understand what happened. cstreit, are you interested in me helping schedule a visit for that box to be swapped? I can work with you via PM if you'd like. Thanks, Neal

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Re: Pace ABL v1.17

It's in ABL now?

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Re: Pace ABL v1.17

Yes. All status' are at "ok" or "done" except for "Sending Registration"

Is this a satellite box? If so, have a comcast modem/gateway by chance? if so just for 'grins' unplug it and see if the satellite box and x1 dvr when rebooted suddenly work. (don't forget to plug modem back in). Won't hurt anything to try.

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Re: Pace ABL v1.17

No it's the main DVR box. The sattelite boxes work fine (albeit not being able to communicate to the main DVR box)

the DVR includes its own Docsis 3.0 modem. Very strange problem. I know that all modern set top boxes have to downlaod a network security fille, I wonder if that is what the msg is talking about. Please let us know here when you find what is wrong and it is fixed.

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Re: Pace ABL v1.17

has the DVR been moved to the other outlets to see if it works on those lines?

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Re: Pace ABL v1.17

has the DVR been moved to the other outlets to see if it works on those lines?

This will not resolve the ABL issue. ABL mode occurs when the STB partition that was marked as bootable becomes unbootable or a key sequence is pressed on the remote. Normally, the box will auto-recover and download the most current firmware, but occasionally it does not (as this box has done). I am working to schedule a time to replace this box and have it shipped to me to have the team look into why it did not recover by itself.

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Re: X1 Technical Issues

I have issues with the X1 box at least once a week. What is going on!?!?!?! I am NOT happy about my service and am seriously considering switching, especially since I pay almost $200/month for something that doesn't work half the time! Always some random error message (today, it's RDK-03032). I have to un-plug and replug my box in at least three or four times before it finally works, which wastes about an hour of my time to get it to work. Sick of all these random errors and the X1 box not working and me having to reset it over and over again. Figure it out, or you will be losing a customer very soon!

Re: X1 Technical Issues

I have issues with the X1 box at least once a week. What is going on!?!?!?! I am NOT happy about my service and am seriously considering switching, especially since I pay almost $200/month for something that doesn't work half the time! Always some random error message (today, it's RDK-03032). I have to un-plug and replug my box in at least three or four times before it finally works, which wastes about an hour of my time to get it to work. Sick of all these random errors and the X1 box not working and me having to reset it over and over again. Figure it out, or you will be losing a customer very soon!

You might be in an area where X1 has recently been installed. I had X1 installed in June of 2013 and Comcast had to upgrade their wiring from my house to their servers to get me working.

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Re: X1 Technical Issues

Just purchased a 4K (UHD) TV. I have the X1 box connected to a AV Receiver. The TV is also connected to the receiver via HDMI 1.4 with ARC.

I am having issues with the X1 going out of 1080P resolution and going to 1080i. When this happens, Going to settings / device settings/ video display shows the box in 1080i mode. I can navigate to 1080p but nothing changes. Only way to resolve seems to be to reset the box.

Any one have any suggestions. (I assume its some type of HDMI communications that can't be corrected on my end, but thought I would ask. (Does anyone think connecting the X1box directly to the TV would solve theproblem? Since I am using ARC I suspect audio would go back to the receiver but I haven't tried it yet. If it happens again, I guess that's my next step.

Re: X1 Technical Issues

Just purchased a 4K (UHD) TV. I have the X1 box connected to a AV Receiver. The TV is also connected to the receiver via HDMI 1.4 with ARC.

I am having issues with the X1 going out of 1080P resolution and going to 1080i. When this happens, Going to settings / device settings/ video display shows the box in 1080i mode. I can navigate to 1080p but nothing changes. Only way to resolve seems to be to reset the box.

Any one have any suggestions. (I assume its some type of HDMI communications that can't be corrected on my end, but thought I would ask. (Does anyone think connecting the X1box directly to the TV would solve theproblem? Since I am using ARC I suspect audio would go back to the receiver but I haven't tried it yet. If it happens again, I guess that's my next step.

1080p is just a conversion that the cable box 'can do' (stupid pet tricks). Its chips are generic and not designed for and by your TV manufacturer. All HD (modern) TVs only display 'progressive' (one image frame at a time) video using whatever input comes in. The cable box is native i (interlace) the TV has a processor that is specially made to handle the signal processing. There is no difference in the detail for 1080i and p.

in other words all is ok.

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Re: X1 Technical Issues

There may be an issue that is related to your hardware. There are very few 4k users on this forum and they are the ones who can help you better than I can. But you might try toggling HDMI passthrough and HDMI CEC to see if they make any difference.

The X1 DVR is still in development regarding audio receivers. There are qoing to be changes in the coming months.

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Re: X1 Technical Issues

Just purchased a 4K (UHD) TV. I have the X1 box connected to a AV Receiver. The TV is also connected to the receiver via HDMI 1.4 with ARC.

I am having issues with the X1 going out of 1080P resolution and going to 1080i. When this happens, Going to settings / device settings/ video display shows the box in 1080i mode. I can navigate to 1080p but nothing changes. Only way to resolve seems to be to reset the box.

Any one have any suggestions. (I assume its some type of HDMI communications that can't be corrected on my end, but thought I would ask. (Does anyone think connecting the X1box directly to the TV would solve theproblem? Since I am using ARC I suspect audio would go back to the receiver but I haven't tried it yet. If it happens again, I guess that's my next step.

I also just bought a 4K TV. At first I tried running the X1 directly to the TV and then having the audio go from TV to my Denon receiver via an optical cable or the HDMI ARC. Neither produced Dolby Digital audio out of my receiver and I was unhappy with the picture that the 4K TV "upconverted".

I ended up running the HDMI from the X1 into the receiver first and then to the TV via another HDMI. This, obviously, finally produced good audio out of the receiver. I am upconverting the video with my receiver to a 3840 x 2160 signal instead of having the TV do the upconversion..

Again, only through trial and error, I found that the 1080p/60 signal from the X1 box was causing my receiver to "black out" for a second or two every 20 / 30 minutes. Meaning, the picture went out for a moment, causing a black TV screen, while the upconversion resetted itself. This seems to have been solved by setting the X1 output at 720p. The lower frame rate from the X1 actually seems to help the receiver send a better upconverted signal from the to the TV and I still get the 3840 x 2160 picture ont he TV.

So my suggestion , if your receiver can upconvert, is to send a lower frame rate signal from the X1, and have the receiver send a 4K signal to the TV.

Re: X1 Technical Issues

Just purchased a 4K (UHD) TV. I have the X1 box connected to a AV Receiver. The TV is also connected to the receiver via HDMI 1.4 with ARC.

I am having issues with the X1 going out of 1080P resolution and going to 1080i. When this happens, Going to settings / device settings/ video display shows the box in 1080i mode. I can navigate to 1080p but nothing changes. Only way to resolve seems to be to reset the box.

Any one have any suggestions. (I assume its some type of HDMI communications that can't be corrected on my end, but thought I would ask. (Does anyone think connecting the X1box directly to the TV would solve theproblem? Since I am using ARC I suspect audio would go back to the receiver but I haven't tried it yet. If it happens again, I guess that's my next step.

I also just bought a 4K TV. At first I tried running the X1 directly to the TV and then having the audio go from TV to my Denon receiver via an optical cable or the HDMI ARC. Neither produced Dolby Digital audio out of my receiver and I was unhappy with the picture that the 4K TV "upconverted".

I ended up running the HDMI from the X1 into the receiver first and then to the TV via another HDMI. This, obviously, finally produced good audio out of the receiver. I am upconverting the video with my receiver to a 3840 x 2160 signal instead of having the TV do the upconversion..

Again, only through trial and error, I found that the 1080p/60 signal from the X1 box was causing my receiver to "black out" for a second or two every 20 / 30 minutes. Meaning, the picture went out for a moment, causing a black TV screen, while the upconversion resetted itself. This seems to have been solved by setting the X1 output at 720p. The lower frame rate from the X1 actually seems to help the receiver send a better upconverted signal from the to the TV and I still get the 3840 x 2160 picture ont he TV.

So my suggestion , if your receiver can upconvert, is to send a lower frame rate signal from the X1, and have the receiver send a 4K signal to the TV.

i'm guessing/hoping you just mispoke in what you typed. If you are indeed using 720 to feed your 4k tv you are removing the data it needs to display. do exit exit exit 1080 >> that will put output in 1080i and let your receiver/Tv do the processing the rest of the way. I'm wondering why x1 UI does not just include pass thru (whatever it gets it sends out over the hdmi) option for setting.

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Re: X1 Technical Issues

Just purchased a 4K (UHD) TV. I have the X1 box connected to a AV Receiver. The TV is also connected to the receiver via HDMI 1.4 with ARC.

I am having issues with the X1 going out of 1080P resolution and going to 1080i. When this happens, Going to settings / device settings/ video display shows the box in 1080i mode. I can navigate to 1080p but nothing changes. Only way to resolve seems to be to reset the box.

Any one have any suggestions. (I assume its some type of HDMI communications that can't be corrected on my end, but thought I would ask. (Does anyone think connecting the X1box directly to the TV would solve theproblem? Since I am using ARC I suspect audio would go back to the receiver but I haven't tried it yet. If it happens again, I guess that's my next step.

I also just bought a 4K TV. At first I tried running the X1 directly to the TV and then having the audio go from TV to my Denon receiver via an optical cable or the HDMI ARC. Neither produced Dolby Digital audio out of my receiver and I was unhappy with the picture that the 4K TV "upconverted".

I ended up running the HDMI from the X1 into the receiver first and then to the TV via another HDMI. This, obviously, finally produced good audio out of the receiver. I am upconverting the video with my receiver to a 3840 x 2160 signal instead of having the TV do the upconversion..

Again, only through trial and error, I found that the 1080p/60 signal from the X1 box was causing my receiver to "black out" for a second or two every 20 / 30 minutes. Meaning, the picture went out for a moment, causing a black TV screen, while the upconversion resetted itself. This seems to have been solved by setting the X1 output at 720p. The lower frame rate from the X1 actually seems to help the receiver send a better upconverted signal from the to the TV and I still get the 3840 x 2160 picture ont he TV.

So my suggestion , if your receiver can upconvert, is to send a lower frame rate signal from the X1, and have the receiver send a 4K signal to the TV.

i'm guessing/hoping you just mispoke in what you typed. If you are indeed using 720 to feed your 4k tv you are removing the data it needs to display. do exit exit exit 1080 >> that will put output in 1080i and let your receiver/Tv do the processing the rest of the way. I'm wondering why x1 UI does not just include pass thru (whatever it gets it sends out over the hdmi) option for setting.

My Denon AVR is upconverting the signal from the X1. The X1 is the weak link in the whole setup, so luckily the AVR will upconvert a 720p, 1080I or p signal to 4K, and that's what the TV is displaying, 3840 x 2160.

Re: X1 Technical Issues

jwmccnn wrote:<snip>

My Denon AVR is upconverting the signal from the X1. The X1 is the weak link in the whole setup, so luckily the AVR will upconvert a 720p, 1080I or p signal to 4K, and that's what the TV is displaying, 3840 x 2160.

we really are trying to help you. you are feeding a 6 inch sub to your box not the 9 inch sub you pay for.

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Re: X1 Technical Issues

We had X1 installed in July of this year and everything worked fine for months. Then in November I started having the menu freezes and having to reset the boxes multiple times a day. It has finally hit the point tonight where i get the RDK-03032 error and cannot even get TV signal anymore. This equipment is going back next week and I'm going to ask for the old boxes back. I can't pay $200/mo for not being able to watch TV. The unfortunate part is my internet has been in the tank, terrible upstream and not great downstream too which may be part of it but this is terrible.

Re: X1 Technical Issues

My Denon AVR is upconverting the signal from the X1. The X1 is the weak link in the whole setup, so luckily the AVR will upconvert a 720p, 1080I or p signal to 4K, and that's what the TV is displaying, 3840 x 2160.

we really are trying to help you. you are feeding a 6 inch sub to your box not the 9 inch sub you pay for.

Interesting article Ben, and I appreciate the help, but I am talking about a Receiver upscaling the signal and sending a "4K" signal to the TV. I've tried all output from the X1 box, 720p, 1080i and 1080p/60 and the one that works the best is the X1 box sending a 720p signal to the Receiver, the receiver upconverting to 3840 x 2160 anfd that is what is sent to the TV. The high end $$$ receiver is doing all the work here.

Re: X1 Technical Issues

My Denon AVR is upconverting the signal from the X1. The X1 is the weak link in the whole setup, so luckily the AVR will upconvert a 720p, 1080I or p signal to 4K, and that's what the TV is displaying, 3840 x 2160.

we really are trying to help you. you are feeding a 6 inch sub to your box not the 9 inch sub you pay for.

Interesting article Ben, and I appreciate the help, but I am talking about a Receiver upscaling the signal and sending a "4K" signal to the TV. I've tried all output from the X1 box, 720p, 1080i and 1080p/60 and the one that works the best is the X1 box sending a 720p signal to the Receiver, the receiver upconverting to 3840 x 2160 anfd that is what is sent to the TV. The high end $$$ receiver is doing all the work here.

I have an Onkyo receiver and a Samsung 240hz 1080p TV. My X1 DVR is connected to the receiver by HDMI and the receiver is connected to the TV by HDMI.

When I inspect the signal from the X1 DVR, I see that my receiver thinks it is getting an 1920 x 1080p 60hz signal from the X1. The receiver says it is sending the same signal to the TV. That is the best the X1 can do at this time. There is no support for 4k. If your receiver can't upconvert the signal to the TV, then that is what your TV will see. Since I don't have a 4k TV, I can't test my receiver to see if it truly supports upconverting to 4k.

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Re: X1 Technical Issues

All X1 TV service is down, same errors all over the country: RDK-03031 and RDK-03032. Come on Comcast, you're seriously going to push out X2 when you can't even figure out how to make X1 work right? This is garbage for how much we pay for your "service".

Re: X1 Technical Issues

Biggest mistake ever was switching to the x1 boxes. Been dealing with issues for over an hour yet being told online connection is fine. However multiple people are having issues. Worst customer service!

Re: X1 Technical Issues

Yeah, I'm down in CA too.

I waited for 30 minutes for the tech to tell me there's an outage that's predicted from 10pm to 2 something am.

Then she gave me 3 really long numbers, an outage ID, an outage ticket #, and a call log #. So I asked what I'm supposed to do with those numbers? She said she needs to give them to me to associate me with the outage. I said, isn't everyone in the whole area affected and associated with the outage? She said yes. I said, so what am I supposed to do with these numbers? Do I call someone and give them the numbers, why do I need these? She had no idea, and said the outage could last less time or more time, do I have any more questions she can help me with.

I just have one more question, can the justice department please break up this monopoly so I don't have to continue paying for service that I'm not receiving?

Re: X1 Technical Issues

Well your hi tech platform 1 is on the fritz again. I am getting so tired of reset after reset. Missed 3 of my shows now, and it still says, can not connect to the X1 Platform, why ??

Increase your service prices but then reset the box again. reset then reset and reset and reset, if there is a problem with the platform, then fix that blasted thing or get something else that will work with out fail, getting so blasted tired of missing some of my shows

Harry Rockwell

Wish I had never accepted this piece of C#%P, bring my pold box and stuff back, X1 Platform is the biggest piece of junk I have in my house. Wish I had the old equipment back, at least it worked, no resetting or maybe find some one else, like Dish or the other one

Re: X1 Technical Issues

Bring my old box and stuff back sooooooooooooooooooooooo tired of reset after reset and the bill gets higher and higher

Well your hi tech platform 1 is on the fritz again. I am getting so tired of reset after reset. Missed 3 of my shows now, and it still says, can not connect to the X1 Platform, why ??

Increase your service prices but then reset the box again. reset then reset and reset and reset, if there is a problem with the platform, then fix that blasted thing or get something else that will work with out fail, getting so blasted tired of missing some of my shows