The MakerBot MakerCare Preferred Protection Plans provide customers with a faster, even more comprehensive level of support and service that is unrivaled in the desktop 3D printing industry. MakerCare Preferred is directly administered by MakerBot directly.

Enjoy an Unrivaled Level of Service with MakerCare Preferred

1 Business Day response time, same day response available if you contact MakerBot by 4PM EST.

Coverage on unlimited qualifying incidents per coverage year

Two qualifying incidents can be related to the MakerBot Smart Extruder+ per year, where applicable

Reach a support expert by phone, live chat, or email five days a week• For qualifying issues, MakerBot Support will cover the replacement of defective parts, or parts damaged as a result of wear, tear, and accidents throughout the duration of your plan

MakerBot covers the cost of shipping products to and from MakerBot for repairs

Access our easy-to-use online support troubleshooting and resources any time

Partial Conditions of MakerCare

Qualifying incidents typically involve parts, repairs, or exchanges of MakerBot products.• You have up to 60 Days from the date of delivery of your MakerBot product to purchase a 1, 2, or 3-year MakerCare Preferred Plan or MakerCare Plan.

Renewing after 60 days must be done by calling MakerBot Support. Renewals after 60 days are also subject to a 25% price increase

Whereas many companies outsource support, MakerBot’s agents are avid 3D printing experts who work at MakerBot’s headquarters in Brooklyn, NY.

MakerBot MakerCare is only available for customers living in the United States and Canada. *makerbot.com/legal for complete terms and conditions.

EXTENDED SUPPORT HOURS

Customers with a MakerCare Plan can access MakerBot Support during the following hours: Monday – Friday: 9 am EST - 9 pm EST

Formlabs Pro Service Plan: Form 2

$625.00

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Service Term

Service Term

12 Months

24 Months

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Formlabs Pro Service Plan Premier support for professional 3D printing with priority service from Formlabs Service Center. Please note that the Formlabs Pro Service Plan is not a warranty replacement...