IT Service Management solutions leverage Big Data to help you reduce tickets and accelerate service deliver while simplifying the control of service desk and ITSM using built-in ITIL best practices.

FARO, the leading source for 3D measurement, imaging and realization technology, implemented Service Anywhere to help support its mission of better service with less effort. Join this webinar to hear how FARO met its goals by using HP Service Desk Solutions.

ITSM Solutions

IT executives are tasked with transforming their IT organizations from a traditional technology provider to a service provider. Meeting this challenge requires a systematic and lifecycle approach to IT service management (ITSM), to align business goals and IT objectives.

HP has developed a customer-centric ITSM ROI framework and systematic approach to ITSM to help its customers understand, quantify, and communicate the value of ITSM within their own organization. This integrated and systematic approach enables organizations to provide high-quality services while driving positive business outcomes.

Service Broker

Change & Configuration Management

Automate the discovery and dependency mapping of IT configurations to business services to improve data quality. Respond quickly and efficiently to change requests and resolve issues faster so you can lower cost, mitigate risk, and reduce ongoing demands for tier-one support.

Asset Management

Simplify asset management from request to retirement. Efficiently evaluate the cost of IT services, and manage software license entitlements and compliance.

Task Automation

Improve service quality by standardizing on reliable, repeatable, and fully auditable task automation. Reclaim thousands of hours of Level-2 and Level-3 productivity by using process automation software.

Business Analytics

Automate the gathering of information and metrics from diverse sources across your IT systems to build key performance indicators and provide business analytics that show insights in business-friendly formats that can help to convey the value of IT.

Get IT service management best practice tips directly from 12 ITSM customers like you. Read what they say about the things that you need to do to provide world-class ITSM, and why HP is the best choice to make it all happen.

This one-hour InformationWeek Webinar discusses seven key trends reshaping ITSM and how you can meet changing enterprise demands. Topics covered include organizational dynamics, functional priorities, managing change and how to make the move to agile.

Let your users enter service desk requests in a simple, self-service way, and help your agents avoid substantial rework due to misclassification by users. Watch this video to see how Service Manager Smart Analytics applies big data to help you improve user self-sufficiency, reduce ticket handling times, and accelerate first touch resolution.