An inspiring video profile of a BART station agent

Five thousand people took an exam to become a BART station agent. Of those people, 100 were chosen to be interviewed. Of those, BART hired 30. One of those 30 is William Cromartie.

Every day, Cromartie encounters 4,000 people, many of whom he greets by handshake or fist bump, as he believes in stepping outside of the station agent booth. “I stay outside. That’s where the people are,” he says.

Local filmmaker Ivan Cash was so inspired by him that he made a short documentary about the station agent. From the filmmaker:

After meeting William on my commute to/from Oakland and witnessing his warmth and friendliness firsthand, I knew I had to make a film about him. I hope his story inspires more people to open up their hearts to strangers. Thank you, William, for inspiring me and countless others!

We know that the people working at our BART and Muni stations have a tough job—some of them have been kind to share their stories onstage at our live shows. BART operator Kelly Beardsley regaled the crowd with drama over the BART intercom, as well as a visceral story about a poop artist on the train. And Muni operator Driver Doug gave us the ultimate skinny with his behind-the-scenes stories. If you have a favorite driver or station agent, write us and give them a shoutout! Our inbox is always open for your stories.