"We are aware that some customers have experienced a screen flicker on Surface Pro 4 and are monitoring the situation closely," a Microsoft spokesperson told Laptop Mag. "Customers impacted by this should contact Microsoft support."

Perhaps the strangest part, though, is that several owners are claiming that putting the device in the freezer serves as a temporary fix. The problem is a hardware issue, so it couldn't be fixed with a simple software update.

Last August, Consumer Reports yanked its recommendation of the Surface lineup because its "predicted reliability" was worse than other brands. Some members of the Flickergate group have reported getting replacement units, and the site states that "if the issue is a hardware fault, then Microsoft should recall affected devices."

Andrew joined Laptopmag.com in 2015, reviewing computers and keeping up with the latest news. He holds a M.S. in Journalism (Digital Media) from Columbia University. A lover of all things gaming and tech, his previous work has shown up in Kotaku, PCMag and Complex, among others. Follow him on Twitter @FreedmanAE.