Does anyone have or know the location of the firmware upgrade procedure document for going from 1.20.12 to 1.30.xx or higher. The release notes document with the higher level firmware says to follow the Firmware upgrade procedure sheet when going from 1.20.xxx to 1.30.xx. I do not see this document or information in the dlink support site, nor on their international site. D-link support has ended for this product and D-Link support won't help find the document or any associated files on their website. So wondering if anybody can help me out by providing the needed instruction to upgrade. If I just try loading the 1.30.xx firmware via the Gui on the switch, nothing happens. So I've tried the simple option already.

All the firmware files are accessible from D-link so I'm fine there. Thanks for any help.

5 Replies

I kindly suggest to follow the upgrade procedure by installing each firmware that follow your current firmware up to you can reach the newest.

In some cases you can "JUMP" versions, but is highly recommended install every release after your current to reach the higher version available.

Many D-Link Devices only allow upgrade when you are connected through LAN CABLE, if that does not works probably you have an issue with your current firmware/config, a good thing maybe factory reset before upgrade.

The very next firmware does not load. The release notes specifically say I can not upgrade my current firmware 1.20xx to the next available 1.30.xx without following the firmware upgrade procedures document. I am at the last available firmware available in the 1.20.xx level. I have 1.20.12 and the next available is 1.30.13. I have tried all sorts of combinations, even using their config utility which does the same as the web based gui and refuses to load any other firmware file. I have picked up from a forum that there are 3 files that need to be loaded in a certain order, but those files aren't available on the Dlink site.

This is exactly what the firmware release notes say:

Note: This firmware v1.30.13 is for v1.30.xx upgrading only. If the device is with firmware v1.00.xx/v1.10.xx/v1.20.xx, please follow up the “New Firmware Upgrade Procedure “sheet to upgrade the firmware from v1.00.xx/v1.10.xx/v1.20.xx to v1.30.13. If the device is with new firmware v1.30.13, it is not allowed to downgrade previous firmware v1.00.xx/v1.10.xx/v1.20.xx.

Somebody out there must have this document they refer to and/or the files needed. My guess is there is a new binary loader that has to be loaded first.

Steven, thanks for the help. I don't like to leave things hanging without the final solutions so here it is.

Steven from D-link provided me an email with the document that showed the proper procedure for upgrading the firmware. It also included an intermediate firmware version not included on their website. However, even following the directions the firmware load did not work using Windows 10 with Firefox or Chrome. Apparently due to the changes in browsers and OS it prevented the updates to work properly through the switches GUI or the DLink management utility. What finally worked was using IE in Windows 10 to access the switch and load the firmware. This is IE not Edge. Edge may work, but I used IE and the Firmware finally loaded. There really is no progress or status given during the firmware upgrade, you have to wait for about 20 seconds before the firmware update page goes blank and then wait another couple minutes for the firmware load to complete. In Firefox and Chrome there was never any closing of the browser page or any other indication that the firmware was loading (and apparently it wasn't). Even waiting 10 minutes or longer after initiating a firmware upload with Firefox or Chrome the switch remained fully accessible and never took the upload.

In short use IE to upgrade Firmware on this switch. Maybe Dlink will add the missing instructions to the switches download page, but being its End-of-Life it may not happen. It seems most if not all of the other web based functions of the switch work fine in the other browsers. This switch is still functioning fine after 10 years of use although the fans have been replaced once.

Big thanks to Steven :) for helping out and allowing me to continuing using this switch in my testing lab. It works great for checking out my POE devices and doing pre-setup work. It was having a problem with DHCP prior to the firmware upgrades. I really appreciate someone from Dlink stepping up as support refused to even acknowledge the missing information about firmware updates info on their website. After all the switch is EOL which makes Steven's help all that much more appreciated.