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To start a live chat, please temporarily change your site's language to English by following these steps.

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Squarespace 5 Help

For questions about the legacy Squarespace 5 platform, please visit its Help Center:

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Regain access to your account

If you’ve tried to recover your Squarespace account and still can’t access it, we’re here to help. Please enter as much information as you can, but if you’re not sure about specific details, provide your best guess.

Before you begin:

• Did you already try to recover your account through the login page? We’ll ask you to try that first if you haven’t yet.

• For your security, we’ll only provide account details to the account holder.

If you have a tax exemption certificate, attach it here. .pdf, .png, .jpeg file formats are accepted.

Use this form to submit a request about exemption from sales tax collected for Squarespace payments.

Enter the details of your request here. If you’re not based in a country or state where we collect taxes, and you believe we shouldn’t collect taxes from you, please explain.

If you have feedback about how we collect sales tax, submit it here.
Your feedback helps make Squarespace better, and we review every request we receive. Please note that we can't reply individually, but we’ll contact you if we need more details.

General sales tax feedback

Request an exemption from sales tax

Help and support during the
Coronavirus Pandemic

We understand the tremendous challenges the Coronavirus pandemic is causing for people and small businesses across the world. Here at Squarespace Customer Support, we’re doing everything we can to answer your questions and provide assistance to our community.

If you need support during these uncertain times, submit the following form and we’ll look into options for you. Please provide specific details regarding your issue or request, such as:

• Pause or cancel my subscription

• Discuss options for financial relief from subscription costs

• Help me adjust my site to the current situation

• Advise me on how to best set up my new site

• Enable a specific feature on my site

A member of our team will respond as quickly as possible.

Upload a screenshot of the issue you’re having, or the site content you'd like to modify, so we can help you more quickly. Learn how to take a screenshot here: http://sqsp.link/w5Jigj

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Log in so we can identify you and customise your experience.

Support during the Coronavirus Pandemic: Our Customer Support team is handling a high volume of requests while working remotely. We’re here to help, but our live chat hours may be shorter and response times may be longer than usual.

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Please use this form to submit a request regarding a deceased Squarespace customer’s site. Our deepest condolences go out to you and your family during this time, and we appreciate your patience as we work through your request.
Due to privacy concerns and restrictions, we unfortunately can't provide you with administrative control of the site. However, if an immediate family member or legal representative completes the form below, we may be able to grant Billing permissions so the site can remain active or cancel any active subscriptions.
Note that Billing permissions don't include the ability to edit the site's content. You can read more about this here.
A note regarding Squarespace 5 sites:
Squarespace 5, our legacy platform, doesn't allow permissions to be edited. However, we can cancel or remove the site.

Submit a request about a deceased customer’s website

URL of the site connected to the deceased user’s account

Any comments, requests, or concerns we should know?

Please attach the following documents:
• An image of your government-issued ID, such as a driver’s license, passport, military ID, or permanent resident card. This is for proof of your relationship to the deceased.
• An image of the deceased person’s obituary, death certificate, and/or other documents.
• Any additional documents, such as Legal Representation documentation.

Delete My Account

Before you request to delete your Squarespace account, please review this guide to:

• Understand what happens when we delete your account.

• Make sure it’s what you really want to do.

• Take a few steps to prepare. For example, you’ll need to cancel all subscriptions first.

Once you submit your request, you’ll receive an email from our team to verify your account access and confirm that this request wasn’t made in error.

Delete My Account Request Verification Form

Before you provide your government issued ID below, did you know that you can submit a request to delete your account to Squarespace here (without providing your ID)? This form is only for people who have lost access to: (1) their Squarespace account; or (2) the email address associated with their Squarespace account.

Please upload a copy of some form of government issued ID (i.e. driver's license or passport). You may blur out any sensitive information before you upload.

Email address for communication regarding your request

Upload ID

Questions about Squarespace Select

To learn more about Squarespace Select, our premium plan for dedicated site support, visit this Help guide.

If you still have questions about the Select plan, complete the fields below to send us a message.

Note: While our most popular guides have been translated into Spanish, some guides are only available in English.

Adding related posts links

Last updated May 29, 2020 15:04

Sections

Adding related post links to your blog posts is a great way to engage readers and help them explore your content. You can create this look using Summary Blocks. On version 7.0, some blog-focused templates have built-in features for creating related posts links.

Related posts work best at the bottom of blog posts, where they entice visitors to read other relevant content. When visitors click a related post link, the post opens in the same browser tab.

Use a Summary Block

Summary Blocks filter and present content on your site in a magazine-style layout. To generate related posts, use a Summary Block that filters only a certain tag or category from your previous posts.

To add a Summary Block for related posts:

Click Edit on a blog post to open it and scroll to the bottom of the content.

Click an insert point to add a Summary Block. You can select Wall, Carousel, List, and Grid, depending on how you want your related posts to display.

In the Content tab, select the Blog Page with the related posts.

In the Layout tab, customize how the block will appear. If you’re using the Carousel layout, you can use the Header Text field to add a title, such as “Related Posts.” Otherwise, use a Text Block to add a title.

In the Display tab, choose the amount of content that displays with each related post link.

Use the Category Filter and Tag Filter fields to choose a category or tag related to the current content. For a detailed explanation of each setting, visit Summary Blocks.

Click Apply to save your changes.

When you’re finished creating your blog post, click Save to save the post as a draft, or click Save & Publish to share the post immediately. Repeat these steps for every blog post where you want to display related post links.

Use a template with built-in related posts

This option is only supported by certain templates on version 7.0. If your site is on version 7.1, use a Summary Block. If your site is on version 7.0, you can switch to one of these templates or use a Summary Block.

These template families use a built-in algorithm to display related posts automatically at the bottom of each blog post:

Which related posts display depends on your Blog Page content, but the template considers these attributes when selecting posts:

Blog post titles

Text in Text Blocks

Tags

Categories

This search generates two or more related posts, depending on the template. Related posts will become more accurate as you continue to add content to your Blog Page.

Tip: Related posts are automatically generated on these templates. It isn't possible to edit or change related post links. For more control over which posts display, disable related posts and use the Summary Block method above.