PAYING BY CREDIT CARD
If you want to pay by credit or debit card you can place your order using our secure order form.

We accept all major credit and debit cards.

We will email you to confirm that your card has been charged and your order has been shipped.

PAYING BY PAYPAL/CHEQUE/MONEY ORDER/BANK TRANSFER
If you’d like to pay by Paypal (orders@volcanictongue.com), Cheque (made payable to Volcanic Tongue, please allow 4 business days to clear), Money Order or Bank Transfer (you have to accept all bank transfer charges on your end, we require the full amount of the order after any charges), you can simply email your order to: orders@volcanictongue.com and we will email you back to confirm the total. It always helps us calculate your order faster if you list all of the release information including: Artist/Title/Label/Formal/Price and please also state what country the order will be shipped to so we can calculate the postage.

ORDERING/STOCK AVAILABILITYEmail us your order prior to sending payment. Please include the full information for what you are ordering including Artist/Title/Format/Price and the country the order will be shipped to so we can calculate your postage. This helps us process your order more quickly. If it is on the site it is in stock, but because we carry many limited edition items, it is best to get in touch before sending your payment. If you are looking for a release you don’t see on our site we might be able to get it for you, just
email us. Feel free to call as well: 0141 204 3322.

POSTAGE & PACKING
We package all of our vinyl safely and securely using only professional cardboard mailers with cardboard stiffeners and all box sets, CDs, Cassettes, DVDs, etc. are also packaged securely with professional packaging. We recommend RECORDED OR SIGNED FOR DELIVERY for the UK or SIGNED FOR INSURED post for a minimal extra cost in the unlikely event your package is lost or damaged. If you live in the UK RECORDED DELIVERY is only £1.25 additional (and if your package value is under £46 this also covers you for insurance), if your package value is above £46 and you want full insurance and guaranteed next day delivery we recommend choosing SPECIAL DELIVERY. For European customers SIGNED FOR INSURED POSTAGE is only £6.50 in addition to the 1st Class Airmail price. For REST OF WORLD customers SIGNED FOR INSURED POSTAGE is only £5.50 in addition to the 1st class airmail price. We cannot accept responsibility for loss or damage of any non-insured packages. Our aim is to mail packages within 24 hours of receipt of payment, however if an item you ordered is out of stock and will be back in stock within a 10-day period, we will hold your order and ship the package as soon as the item(s) are back in stock.

Please note TRACKING is only available for packages sent RECORDED/INSURED. No tracking or insurance coverage is provided with any of the 1st class options. IF TRACKING IS IMPORTANT TO YOU PLEASE CHOOSE THE RECORDED/INSURED OPTION!

Legally in the UK we have to pay VAT on postage for all items sent within the UK and Europe. All of our postage prices for the UK/Europe include VAT therefore the price you pay may be 20% more than the price you see on your package since we have to pay VAT on the price charged by Royal Mail.

The below chart is a shipping estimate and should be treated as a guideline for postage prices. We weigh all packages to give you the cheapest postage available so you may often pay less that the prices you see below.

***Please note prices may be more expensive if the item is oversized or heavy***

Most double formats (2xLP, 2xCD, etc.) count as one item + additional postage. Prices for packages containing multiple CDs/Cassettes and no vinyl may vary depending on whether or not the package size still qualifies for large letter postage.

RECORDED SIGNED FOR DELIVERY add £1.25 to your postage total. If your package value is under £46 this also covers insurance for your package. If your package value is over £46 and you want full insurance we recommend SPECIAL DELIVERY.

SPECIAL DELIVERY is guaranteed next day delivery + full insurance in the UK. Prices are dependent on weight:
Up to 100g: £7.50
Up to 500g: £8.00
Up to 1kg: £9.50
Up to 2kg: £12.00

If your postage exceeds £12 you qualify for our flat rate service, so your postage in the UK will never exceed £12 no matter how much you order and you will automatically receive free insurance! Also, if your order is over 2KG in weight we will automatically ship your order through Parcelforce for £12.

GIFT VOUCHERS:
Yes, we sell gift vouchers. All gift vouchers are hand-drawn, so each one is unique! We’ll make them for any amount you like and personalise them to your instructions. Just email us or use the secure order form if you want one, letting us know who to make it out to and how much you would like to spend. We can either post or email the gift voucher to yourself or the recipient anywhere in the world. Concerned about getting it in time for Christmas? Don't worry, we're accepting Christmas gift voucher orders throughout the holidays including Christmas day and can send the voucher instantly by email!

PRICES
Due to the changing nature of wholesale costs (differences in currency exchange, freight charges, duty fees, etc.) prices may fluctuate on the site. We keep our prices as low as possible on Volcanic Tongue so we always go with the cheapest rate according to fluctuations. We also offer cheap postage prices and flat rate schemes for most countries if your package exceeds 2kg. We’ll always do everything we can to keep those prices down!

ABOUT VOLCANIC TONGUE
Founded in 2005 by the writer David Keenan and musician and artist Heather Leigh, Volcanic Tongue is a Glasgow-based boutique record store and booming international internet mailorder site that specializes in new, second-hand & rare underground music & associated sub-cultural ephemera including vinyl, CDs, cassettes, books & magazines, apparel and DVDs. Their website also functions as a magazine and a weekly newsletter with full in-depth reviews of current underground, experimental, psychedelic and left-field releases. They only carry stock that they love themselves and operate a heavy filter policy, scouring the sub-underground to bring you the most earth-shattering examples of unknown tongue from around the world, with a particular emphasis on artist-produced and self-released editions, private presses and punk primitive vinyl, cassette, CD-R, 7″, book/magazine and lathe formats you won’t find anywhere else. The focus is basically anything birthed from the fists and throats of free thinking humans including Free Folk, Psych, Japanese Underground, Noise, Avant-Garde, Free Jazz, Blues, Experimental, Garage, Punk/DIY, Drone, Minimal Synth, Industrial, Sound Poetry, Prog, American Primitive, Private Press, Acid Folk, Classic 60s/70s Rock, Basement Scum & Assorted Outsider Modes. They also promote concerts, program festivals, DJ and host readings and performances in their shop. In December 2012 they’re moving from their premises on Argyle Street to the prestigious Hidden Lane and are set for many exciting changes including a brand new web site and intimate events in their new space.

About: With material ranging from the blackest Japanese folk, Leeds’ dirtiest noise, and reissued glorious psychedelia, you’d need to be dead from the neck up to not find something to match your taste. The handmade shelving, fanatical staff, the sheer number of records in the intimate space makes it clear this is first and foremost a labor of love / obsession. Can you name another store with a Jandek shrine?

Specialty: As a store, label, and mail order / distribution company it’s swiftly become a lightning rod for the free/drone/noise/psych scenes. VT stocks all of those records that you would normally never have a chance of finding, unless you had some umbilical connection to the bands in question. Poetry books, t-shirts, DVDs, cassettes and CD-Rs—the place is jam-packed, and it demands more than a cursory visit.

Why We Love It: If the leftfield is your thing, then you can’t help but get seduced. Their weekly email updates cover such a huge amount of stock, and feature mini-reviews to let you know exactly what’s coming out. There isn’t anywhere else that does such a comprehensive round-up of what’s what in international underground music.

DEMOS & SUBMISSIONS
We are happy to accept demos and submissions for possible inclusion on Volcanic Tongue to our Argyle Street address. However, please be aware that we receive a large number of packages per day and are unable to guarantee to listen to everything we receive. If you do send us something, please do not email us to see if we have listened to your submission, if we are interested in stocking the release we will contact you but please know that even in this case you might not hear from us for some time, we’re very busy! We do not listen to MP3s or links to sound files. The best way to submit material is by mail with a detailed note, contact info and any other relevant information.

WE BUY SECOND-HAND RECORDS AND COLLECTIONS
Volcanic Tongue is always looking to buy single copies or collections of any interesting stock that reflects what we sell on our web site (i.e. no post-seventies major label crud, specifically after underground, private press, psych, free jazz, avant-garde, experimental, folk, blues, sound poetry, punk, DIY, garage, you know what we’re gettin’ at). We will only accept EX to Mint copies of records. If you have anything you think we might be interested in selling please get in touch, we will travel. We’ll pay cash or trade.

PRIVACY POLICY
Please feel assured that when you give us you personal info including email addresses, postal addresses and credit cards that the information stays with volcanic tongue. We will NEVER give your information to anyone else.