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FAQs

Each cookie is individually wrapped and heat sealed. They are packaged with care and discretion. Please note, I am not responsible for damaged cookies as I have no control over the care of the package once it has left my shop. All precautions are taken to make sure the orders are as protected as possible. I always put in two extra cookies in each order for safe measure incase they are mishandled

Each order can be customized to size, flavour, and colour. Please note that certain customization may change the price of the order. Please contact me before placing the order to ensure the customizations can be done.

Unfortunately, I am not working in a nut free facility. As a result, I can NOT guarantee a product that doesn't contain traces of nut products.

Each order is custom made which means I do not produce stock of my cookies. As a result, I do not except returns.

Depending on detail, custom cookies can take a lot of time to create. Please give a window of at least 2.5-3 weeks before you need the order. I will complete the order with enough time to ship and consider the possibilities of delays. All shipments are sent through Canada Post and are insured and trackable. Unfortunately, I am not responsible for delivery delays due to orders being held up at customs. All customs and import charges are the buyers responsibility. The price of customs and import charges is not included in shippinG. DANIELLAS DESSERTS IS NOT RESPONSIBLE FOR PAYING IMPORT/CUSTOMS CHARGES.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.