I guarantee you you broke one of the sliders when you dropped it. Thats the ONLY explanation for it. There is no way it can just get "progressively worse", the slider mechanism has to physically break for that to happen.

Come on guys lets give him some slack. These phones are expensive and stuff does happen. More than likely the drops caused the problem, however I would recommend getting insurance and then paying the $100 deductible. If you never dropped it then you should get one at no cost.

Just be honest to Sprint... don't try to make it seem like this progressively happened w/o it being dropped or abused. By hiding the facts and trying to get one for free will only cause Sprint to become very strict on those who have true problems which have not occurred from being dropped. Making it difficult for us to get a replacement.

$100 for a replacement phone which normally cost around $600 is not that bad considering you created the issues.

so the truth is that the phone was showing the "phone offline" message (where you normally see "sprint" or "airplane mode") so im guessing that the oreo effect broke the radio or antenna connection- nothing i did made it reconnect to the network

so i bring it to the sprint store, where a lady tries to do a partial reset... naturally it doesnt work. So she tells me to bring it to a repair center, where a real technician can verify that it needs to be replaced...

so im wandering around in this random city trying to find the place w/o my pre GPS... i get there eventually and the guy takes a look at it... he tries a full and a partial erase (what a ****ing joke) of course that doesnt help...

so i ask him about replacing the unit, and he says that b/c there is cosmetic damage to the phone its not covered! He says i will have to pay full price (i didnt buy insurance)

so what i did: filed a claim with the credit card company, who will credit me the original cost.. so i'll be able to buy a new one without any net spending! nice! then i plan to sell my broken pre on ebay.. and perhaps i'll keep the battery??

Right and this picture illustrates that you CLEARLY pried the Pre's slider away from it's casing to get this effect. I don't believe you and I don't believe the BS story you're telling about going to a Sprint store... blah, blah, blah.

Right and this picture illustrates that you CLEARLY pried the Pre's slider away from it's casing to get this effect. I don't believe you and I don't believe the BS story you're telling about going to a Sprint store... blah, blah, blah.

I'm calling shenanigans.

ok? your suspicions were already proved wrong once, what other credibility do you have?