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10 Comments on “International Cigar Experts”

Order #1 – I was attarcted to the site because of its claims on international shipping experience. However, communications appeared slightly confused and certain items were out of stock. To be fair, ICE refunded my credit card promptly when I said I would cancel the order on this occassion.

Order #2 – I decided to have another go. One line was out of stock, so I asked for this to be used for credit for shipping by FedEx economy to Vietnam. ICE sent package by USPS Intl Mail. It left USA on Aug 2, but I have not heard sausage in Vietnam, Customs, Post office & EMS have no record of the item. If they do arrive, then if they are not humi-packed they will be dried out. ICE have said they will only consider refund if the package is returned.

My view is the cigars have dropped into a vortex never to be seen again – I will have to raise payment dispute with Amex.

Order #2 Update – Cigars arrived. Well protected but could have done with some humi-packs. Still I have resolved that. Customs did open, but discrete paperwork meant was not hammered. Couple of freebies thrown in. Just a shame about the transportation.

Just ordered cigars. Got cheated. My situation is this – I bought cigars for 25 dollars, it was mentioned that my shipping is for free (also stated in order details and checkout), after few days they sucked out 27 more dollars from my credit card without my affirmation (HOW IS THAT EVEN POSSIBLE!??!?!). I was quite shocked. They said it was for shipping whereas noone didnt mention any of this when I purchased them. Now I have to pay also import tax and duty. Dont buy from them

Update: Finally I have recieved my cigars and Im happy with their quality. Everything came to me in perfect condition + they sent me got a bonus gift – Avanti anisette 3pack cigars. I was dissapointed with the shipping policies in the beginning, but in the end im very pleased with my purchase.

I have always bought from local retailer and just tried my first online purchase with Cigars International Experts and it was total nightmare. The guy has no clue about customer service and basically dared me to post a review so I am doing it. I have ordered many items online without any difficulty until now. I place my order and they process my credit card and it is approved. Three days later get email from ICE saying the address doesn’t match to which I immediately respond via email which is what they tell you to do at the bottom of their email and there isn’t a number listed. Seven days later, receive another email that my credit card had been approved. Two days later I receive email from ICE telling me my order had been cancelled with no phone number listed and the line to respond to email if questions. I respond once again with email telling them that I had responded and had heard nothing else from them and that I still want cigars. ICE responds that they sent several emails and I didn’t respond and that they had asked me to call their office at a certain number. This is first time they sent a number. At this point I realized that they have charged my credit card twice and I want a written record so I send another email showing that they hadn’t sent any emails other than the one I responded to and asked them to send me the cigars and take one of the charges off. ICE responds basically saying it is my fault and that I could have gotten number from the website (remember, the email told me to respond to email) and that they are refunding my money and this is the best part If I post any reviews, they will post all the emails. I run a small business and if there is a problem with a credit card (remember…mine was approved both times before they cancelled my order),I would call the customer.

John you placed an order with our company and we got a msg from our bank that the credit card used did not match the address registered with the bank. We made it very clear that for your protection and ours we do not process orders that we cannot verify that the card holder actually placed the order. We then sent you many emails advising to call the office so we can verify your order. You refused to call the company to verify that you were legit and you placed the order. Why would a person do that?

We are not some fly by night company that process orders and not care about security and the integrity of our customers. We enjoy doing business with customers who are willing to follow directions and not hide themselves.

I had to order more than 10 from ICE.All order arrived on time to Turkey.I have received carefully packed and protected.My best favorites company ICE. Dear Christopher Thanks a lot your friendly interest.

My problem with International Cigar Experts is that their shipping efficiency is very poor when compared to the industry standard: JRCIGAR. JR, like I.C.E. is located on the East Coast, YET for $5 I get my JR orders filled and delivered to my door on the West Coast in exactly 2 business days. I.C.E on the other hand charges 50% more and I have never received an order in less that 7 days. And as a side note, the operators at JR are friendly and helpful, the man on the phone at ICE–the owner, I suspect–is a surly, unpleasant individual to have to speak with.

First of all I would like to explain that ICE provides %10-15 cheaper, fresh and high quality products compared to many suppliers. I recommend you to search for it discreetly before you criticize. I’ve been shopping from ICE for 2 years (over 40 products) and I’ve never had any problems. All of my orders arrived well-packed and on time. The reasons why I recommend ICE: 1- Dear Christopher replies every message immediately. 2- Customers never encounter bad surprises such as extra shipping costs. (Please mind the weight) 3- They provide and send me requested products even they don’t have in stock. 4- In order to compensate the shipping cost, sometimes they add gifts to the package. 5- ICE is a reliable and trustworthy company. These are a few instances explaining why I continue making my orders from ICE. I recommend ICE to all of my friends and none of them had any problems yet. For his reason ICE is absolutely my favorite and my only preference. Many thanks to the devoted staff of ICE.

I am living in Turkey and i had 2 order from İnternational Cigar Experts.First one was amazing.But my second order has a problem .Postal service workers were steal half of my order.When i tell this situation İSO offered me a gift.This is realy amazing.I have my order opening video but they don’t want to see it.They are honest and realy nice people.