Support Engineer

My client, a global powerhouse within the technology industry, is looking for a Support Engineer to join their team in Reading on an initial 3 month contract.

When was the last time you got in on the ground floor of a new technology - no, strike that, a new field? We're expanding the team chartered with creating and delivering a new support experience for customers working in Big Data Analytics. With the release of HDInsight and many other Azure services, we need people who love helping customers solve tough problems; people who can develop processes and systems that ensure success for our customers and our team; and those who can thrive in ambiguity (who knows what types of challenges and problems we'll encounter).

We're expanding the team chartered with creating and delivering a new support experience for customers working in Big Data Analytics. With the release of HDInsight and many other Azure services, we need people who love helping customers solve tough problems; people who can develop processes and systems that ensure success for our customers and our team;

Typical Day in the Role

* Provide in-depth technical support for customers via telephone, written correspondence, or electronic service. * Provide advanced troubleshooting to analyse problems and develop solutions to meet customer needs. * Determine the best approach for resolving complex technical issues that will yield the desired turn-around time and optimal customer solution while minimizing the impact to the customer. * Engage and collaborate with other groups, including escalation teams and the R&D Team, and 3rd party support partner (Open Source), in gaining resolution to critical, complex issues. * Provide exceptional customer service in politically charged environments. * Represent my client professionally in customer and partner onsite visits, where travel may be required with little advance notice. * Create advanced online technical content including Knowledge Base articles, training documents, blogs, etc., as needed to help enhance our CSS Front of Funnel strategy and drive one-to-many customer and partner impact. * Maintain strong working knowledge of all related products, technologies and upcoming releases. Take proactive ownership in identifying and recommending product improvements in key product areas based on key data points. * Participate in planned team-wide shift rotations to cover business needs, including 24x7 "on-call" responsibilities and weekend work. * Present technical content to various audiences including customers, partners, and internal stakeholders. * Provide consulting services to partners and customers to increase product market share.

With the release of HDInsight and many other Azure services, we need people who love helping customers solve tough problems; people who can develop processes and systems that ensure success for our customers and our team; and those who can thrive in ambiguity

* Experience with Hadoop. * Experience with other solutions in the Big Data/Analytics space. * Programming & Debugging Experience in some C#, PowerShell, Java, JavaScript, Python, R and Scala. * Experience with Windows and Linux. * Knowledge and experience with the Open Source ecosystem. * Experience in any RDBMS. * Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines. * Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of my client. * A self-motivated and independent thinker that shows initiative and routinely translates circumstances and understanding into actions that move the business forward in a measurable manner. * Ability to distil, prioritize and act on feedback from a variety of sources. * Conviction and courage to drive decisions and defend positions as appropriate. * Bachelor's degree or higher in any science related field that has a significant computing element.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK