• Expert in All versions of MAC OS & Windows OS installation and troubleshooting of hardware and software. Trained in use of SCCM and Active Directory management and operations. DHCP, Static I.P, LDAP both local server & cloud based data services.

• Proficient in PC /Windows applications and troubleshooting of hardware and software.

• As a research and computer technician, familiar and proficient in keeping accurate and complete records and documentation for the network and support systems.

• Experienced at all levels of installation and troubleshooting of network hubs, concentrators, fiber optic and cat-5 cabling.

• Well developed communication skills. Help desk and remote management experience.

ORGANIZATION AND SUPERVISION

• Organized and maintained over 5000 Macintosh and 3000 pc networked computers at three separate locations.

• Coordinated and advised on the installation of iMac computer labs, hardware and software.

• Supervised several people in the repair and completion of network and computer maintenance. Completed all work in the given time line.

• Organized extensive records of computer hardware and software for repair, replacement and

licensing purposes. Successful improvement record in all areas of inventory management,

control and budget. Responsible for technology team needs and customer support needs. • Coordinated numerous experiments from inception through subsequent interpretation and reporting of findings. Well trained in the documentation and labeling of network connections and naming conventions for networked client computers and peripherals.

Apple Mac and Windows PC support. Imaging both Mac and Windows computers. In a 80% Mac 20% Windows cross platform environment. Using Jamf/Casper imaging software. Supported and Maintained computers for over 500 onsite clients as well as over 100 remote users in Ireland the U.K and Chicago. VPN setup and configuration and daily network and connection issues. Active Directory administration, user account setups and password administration for all users. Maintained onboarding data and new hire info for all users. Organized and assisted in all video conference room needs hardware and software. Support for a variety of cloud based applications and storage. Zendesk, Salesforce, Jira, Workday, Paylocity. Peripheral setup and support for iphone, android, scanner, camera, video and printer devices.

Glassdoor Inc.

100 Shoreline Highway

Mill Valley, CA.

94521

Senior Technician

8-19-2014 to 12-2014 contract

Apple Mac and Windows PC support. Imaging and cloning of hardware and software. Assisting users in setup and configuration of desktop and laptop computers for at work and at home remote use. Migration of all users due to company transition. Setup and configuration of all peripherals, iPhones, iPad, android, various tablets, printers and cameras. Exchange e-mail, outlook and all MS Office products. Adobe CS, flash and all software products needed as requested.

Hardware and Software. In store and onsite services in all areas of computer networking as well as cross platform setup configuration and repair of Mac OS 10.9 Mavericks, 10.8.5 Mountain Lion and previous versions released to date. Well versed in all Windows OS and available hardware. Standalone or networked environment. Experienced in all peripheral devices including iPod, iPhone, iPad, Kindle, Chrome book, printers, external drives, cameras and all iOS and Android devices.

Apple Hardware and Software analyst. Help Desk support for ProSoft & JoeSoft applications and utilities used in the recovery and repair of apple hardware and software. Fielded Hardware and Software Relatied customer issues and problems. Excellent customer service record and performance record.

ProSoft Engineering Inc.

301 Ray Street

Pleasanton CA. 94566

Computer Consultant

1-1-2005 to 7-1-2008

Self employed business owner. Audio Video and computer/network repair and consultation services. Assistting customers in a variety of computer related issues and requests. Installed wireless networks for private and commercial uses. Laptop and desktop configuration on both

Originally contracted my services for Sandia National Laboratories. Install, troubleshoot and maintain computer hardware and software for Macintosh users/clients. Complete trouble tickets and prioritize as assigned by help desk. Troubleshoot network hardware issues as needed. Help with Windows computers, workload permitting. Duties include troubleshooting printers, scanners, digital peripherals, third party software and various other hardware and software problems. Responsible for daily help desk duties. .Experienced with I.B.M., Hewlett Packard (HP), Dell, Toshiba, Lexmark, Techtronics, Xerox, Sun Micro Sysytems and various other Computer networking hardware and software. Proficient in Remote Access, Timbuktu, Remote Desktop, Norton Works Techtool and other software related tools and utilities.Complete network server and client services Fielded numerous support line calls for all areas of I.T. Ability to mutitask and organize the daily service schedules for the desktop support team.

Contract services for Williams Sonoma Inc. Install, troubleshoot and maintain computer hardware and software on Macintosh and Windows computers. Macintosh support specialist for over 200 Macintosh user/clients. Mac OS 7 thru OS 9 support. Duties included all printer, plotter, scanner and digital camera support for graphics and product development teams. Prioritize and complete trouble tickets as requested by help desk. Provide help desk and phone support as required.

Compucom Systems

7171 Forest Lane

Dallas, Texas. 75230

Help Desk Technician

12-3-1999 to 2-18-2000

Contract services for Apple computer help desk. Assist in solving problems related to apple specific hardware and software applications. Maintained a consistent and notable level of service in all areas of the help desk support team. E-mail, web apps, third party software & hardware issues, vpn setup and configurations. Troubleshoot and repair applications and peripherals. Assisted my team with on site maintenance and consultation as needed.