You’re Good When You Think You’re Bad

Over a decade ago I created my first lean enterprise assessment, just as a tool to help me understand gaps in my organization. I'm generally loath to use such tools as they are generally misinterpreted, gamed, or whatnot – but so be it. It's a tool and just a tool. Coincidentally that first assessment tried to measure the use of lean tools, which lead us down the toolhead path – and smack into a wall. We learned our lesson, and began asking "why" and then "how" before choosing the appropriate tool for the problem.

That assessment morphed into something that tries to measure behaviors and perspectives, not tools. It's fairly lengthy, but still well-received. And scary, as it is virtually impossible to receive a high score unless you have implemented lean from your suppliers through to your customers. Here's the assessment, free to download. It is now a small part of the Lean Enterprise Strategy Kit that takes an organization through a combined traditional and lean enterprise strategy development, communication, execution, and review process.

But my point isn't to pander those tools. Along the way, both in my organization and in the hundred or so others that have used the tool, I noticed a common trend:

First assessment: high score

Second assessment (generally 1 to 2 years later): much lower score

Third assessment: static to even lower score

Most people wouldn't consider that to be progress. How can you get worse? But think about what's happening. And that's fundamentally why the assessment is just a tool – it helps you prioritize areas to work on. Nothing more.

So they look at the assessment, especially the first one that didn't try to point out such fallacious fantasies (!), and skew it higher. In their own minds.

Then, if they have a solid lean leader, they start to learn. And visit other real lean organizations. And attend seminars, workshops, and training programs by the likes of AME and Gemba Academy. And they start to realize how far down the totem pole they are. That's fine, as long as they start to improve.

As they learn, they discover even more areas for improvement. As they drain the inventory swamp they uncover more problems. As they train their people – and learn to respect their brains – more opportunities arise. And they feel even worse.

They try a lot of tools. Perhaps judiciously, but probably without a lot of forethought. Many of those tools fail – but they were tried. And over time as appropriate problems and opportunities present themselves, they remember and apply them again with success.

Nearly a decade later the organization sometimes feels horrible – almost like a failure. There are so many issues, so many problems, so many opportunities. So many tools have been tried and abandoned. But let me tell you about that organization – and I know because it is mine, and I'm damn proud of those people.

That organization trains on lean, has a solid 5S program, uses manual and visual systems to manage production across three facilities instead of shop floor MRP, has reduced lead times by 90%, has morning standup meetings in all key departments, is rated best-in-class for quality by it's major customers, and outcompetes its "low cost country" competitors – on price and quality – from the not-so-cheap state of California. TWI is used extensively, autonomous teams have been deployed, ridiculous budgeting processes have been eliminated. It hosts tours and workshops by AME, local and state business groups, and in all cases there's a big "wow!" It was even successful enough that it built a new 120,000 sq ft facility – in California no less – that leverages massive reconfigurability concepts.

But in their minds, they have so, so far to go. The journey seems to get longer and longer. They don't want to apply for Shingo Prizes or AME Excellence Awards – there just isn't the time because there are so many issues to work on. Certifications? A rainbow of belts? Nowhere.

The more you learn and the more you improve, the more you understand how far away perfection really is. The depression of excellence? Until you remember those days long ago, when you smugly thought you were great.

Comments

I agree.
I have benchmark several lean enterprises and they all think that they doing worse than before, when actually I am in amazement that they get to do lean on all levels of the organization. I would say the 1st score folks do is the “ignorance is bliss” score.
Thanks for the assessment form.

Great post Kevin, and it really points to the cultural damage annual budgeting and goal setting create, as well as benchmarking create.

Every solid lean company I know measures themselves against a perfect future state, and is driven by how far they are from perfection.

Companies that focus on this year compared to last see an improvement and are afraid to change – “this year is 8% better than last year – we don’t want to do anything to screw up the track we are on” – right up until their lean competitor, improving by 20-30% a year leaves them in ruins.

The benchmarkers do the same – “we are better than the competition – don’t change anything because it might screw things up and cost us our lead”

Such practices breed a culture of complacency and a conservative outlook. True breakthrough improvement is not possible.

I learned long ago that, individually or for an organization, the only measurement that counts is how well we are doing compared to our potential.

I am just finishing up a Lean assessment as an assignment in one of my classes at school. I will be turning it into my boss but am afraid it will be missinterpreted. I think I will submit your article with it to reduce the “We can’t be that bad” effect. Good timing on the article, Thanks!

Very interesting post when you are familiar with the lean journey, and I confirm too that I’ve seen or heard the same kind of comments in lean environments.
But I ask myself if it can be understood by those who are interested by lean but who have never been on the gemba or have never discussed with a lean manager. It could even be a bit scary to hear that :)
So, always the question about how talking about lean …