Information Technology

WVSU’s Information Technology team manages the technology infrastructure for the University community including the following functions:

Desktop/laptop/tablet/computers

Google Apps (including email)

Help Desk

Internet services

Stinger Super Computer

TeamViewer

Telephones

VPN

Website services

Wi-fi

The organization also creates and executes customized reports from the Banner student information system and provides data to internal and external requestors.

Campus Standards

The standards listed here are to insure campus interoperability, comply with the Board of Governors Policies and state the minimums of what the campus expects from our maintenance personnel and outside vendors.
Questions, comments or suggestions should be made by email to: matt.wood@wvstateu.edu

TECHNICAL STANDARDS FORTELECOMMUNICATIONS DISTRIBUTION FACILITIES
West Virginia State University

The specifications contained in this document are meant to serve as minimum guidelines for new construction and all renovations. Special needs such as local data processing and energy management may require extensions to these minimums. All special needs should be considered in the actual designs of risers, conduits, cable trays and inter-building cabling.

Contractors are responsible for notifying before any renovation that may involve existing telephone, data, surveillance, access or control cabling. Minimum time frames are required to make sure that cables are disconnected before any conduit, cabling, fiber, equipment, mounting or physical structure changes are made. Contractors should contact the university project manager or coordinator for submission of electronic notifications to Information Technology.

All notifications by Service request at https://mystate.wvstateu.edu

This version of the technical standard provides for voice, data, video and other low voltage signaling functions (such as for energy management and security systems) through twisted pair and coaxial cable media with a pathway to each outlet designed for future installations of fiber optical cable. The objective of these wiring standards is to provide acceptable outlets for any telecommunication device which requires connection to other devices, networks or information services serving general university needs.

Each building is likely to require special telecommunication services not specifically addressed in this standards document. West Virginia State University Information Technology should be contacted prior to establishing an architect's plan for all building renovations and new building construction projects. Campus standards in effect at the time of architect submittals containing communication outlet locations, type of terminations and network equipment provided will be used. Information Technology will only connect systems that meet these minimum guidelines and were previously approved by Information Technology.

All telecommunications work must comply with all Federal, State and local codes, regulations, and standards with variances adopted as standards by West Virginia State University and the State of West Virginia. Applicable state and national standards include: the latest National Electric Code; REA Standards for Engineering, Construction and Installation; FCC Rules and Regulations; National Electrical Safety Code; Joint Commission Accreditation of Hospitals Code; Life Safety Code; and other special codes that may apply.

All submittals and as built documentation will include at least floor plans, plot plans, conduit locations, cable vault locations, lengths, locations, finish room numbers and wire or fiber numbers. As Builts and all submittals will be made electronically.

Any questions, variances, contractor or vendor meetings, etc should be arranged through the campus liaison or project manager. The project manager should submit a University Information Technology service request at https://mystate.wvstateu.edu

II - DEFINITIONS

Communications Outlet - The standard telecommunication outlet provides access to all available twisted pair communication media. It will always contain a minimum of one modular CAT6 RJ45 receptacle in a double gang box using the Leviton QuickPort Snapin system of connectors and plates. There will be a minimum run of CAT6 cable to the IDF-1, IDF-2 or MDF for a maximum of 200 feet.

Entrance Cable - The bulk outside plant cable that enters the building from the campus communication distribution network.

IDF-1 (Intermediate Distribution Frame-1) - The IDF-1 is designated as that point where the outside plant cables connect to the riser cables throughout the building. It is possible to have more than one IDF-1 per building. No IDF will be located where access is through any other room. Direct access via corridor or exterior entrance.

IDF-2 (Intermediate Distribution Frame-2) - That point where the riser cables and the station wiring come together. In some situations an IDF-1 may also serve this function. No IDF will be located where access is through any other room. Direct access must be from a corridor or exterior entrance.

MDF (Main Distribution Frame) - The MDF is designated as the point where the outside plant twisted pair cable connects to the telephone lines from the local telephone company or the campus' telephone switch line cards to support telephones. The MDF usually serves as an IDF-1 for the building in which it is located. The MDF must be located on the main floor where conduit first enters the building. Direct access must be from a corridor or exterior entrance.

UPS (Uninterruptable Power Supply) - The type that the load is run off the inverter so that complete power isolation is provided. Runtime on the UPS should be determined using battery life near end of life at full load. UPS must be able to run the full load of the network, telephone, door access, wireless, and surveillance systems for 1 hour if the building has an automatic generator with switchgear or 72 hours if the build does not have a generator. (Kanawha Putnam Emergency Planning)

Outside Plant - All transmission facilities used in the distribution of voice, data, or video from the point it leaves one building and enters another. This includes copper, coax, fiber optics, and microwave.

Risers (Building) - The voice, data and coax cable between the IDF-1 and each floor IDF-2 and satellite IDF-2 (rising between floors).

Feeders (Building) - The voice, data and coax cable between the IDF-2 and each satellite IDF-2 (running horizontally on the same floor).

Station Wire - Those wires and cables with terminations at the voice, data or video stations.

Shelter in place phone - Telephone and paging equipment at a location in a building designed for an emergency gathering place that may be used in case of chemical leak, drill or other emergency. The Shelter in Place Telephone must be placed in a quiet area in the Shelter area enclosed ina campus standard lockable enclosure.

Elevator phone - An automatic calling device used to call for help in case of an elevator malfunction or other emergency. This device is usually in an elevator car. The phone places a call that is unique to that elevator car and includes location information in case the occupant can not speak or convey information.

Fire Alarm Interconnect - A network connection used to monitor and control a fire alarm in a building. The campus currently requires interface to Edwards Fireworks monitoring system.

Emergency phone - An automatic calling device used to call for help in case of an emergency. The phone places a call that is unique to that location and includes information in case the caller can not speak or convey information.

As Built Documentation - the plans and documentation showing the complete floor plans, wire numbering, locations and specifications of a project as of the date of completion and acceptance.

Conduit - two (2) four inch communication conduits are to be installed between each building Intermediate Distribution Frame 1 (IDF-1) and the nearest serving manhole with existing conduits to the campus fiber infrastructure. Conduits are to be encased in concrete. Conduits are to be sealed with pull-ropes installed. Manholes are to be a maximum of 100 yards in distance and Two (2) four foot radius sweeps of the conduits. Pull ropes are to be replaced as cables are placed in conduit for future expansion. Plastic or composite hand holds are not acceptable. Concrete vaults with proper steel forged covers are required.

Inter-Building Coaxial cable will be the type approved by the local cable provider.

No cable should be installed in any facilities other than those intended for that use. Gas pipe and water pipes must not be used for conduit under any circumstances.

All cables that are to be connected to or disconnected from the campus communication network must be recorded with the West Virginia State University Information Technology. Cable number, number of bundles, number of pairs, gauge, type, and termination points must be submitted electronically or in writing to be recorded by Information Technology.

Communications Equipment Room (IDF-1)

Space for connection of building circuits to the outside plant shall be provided as a separate room and not shared with other utility services, particularly the electrical service. When possible, it should not be adjacent to the electrical distribution room. Access to the room will be controlled with a proximity and code (2 factor) (AD400 controlled by the campus Lenel system) access system commonly used by Information Technology. Environmental and security monitoring is required on all MDF's, IDF's and any room designed to house more than 1 router, switch, server, or processor. Currently monitoring is done with network connected Netbotz 355 with door switches and included camera, temperature, and humidity sensors.

Minimum room size is 6 foot by 8 foot (48 square feet). Up to 400 square feet may be required for locations that house remote switching equipment or servers. The room needs to be large enough to accommodate the wall mounted racks including required equipment. These rooms require separate air conditioning with environmental controls to remove heat from electronic communications equipment. High lighting levels are needed. A minimum of four duplex outlets on two 120V, 20 amp circuits and 1 30 amp twist lock on a separate 30 amp circuit is required for UPS connection. Outlets should be placed where a 6 foot power cord from the UPS will reach without an extension cord. The feeds must be isolated from any motors, air conditioning, or lighting circuits. Additional circuits will be required if remote switching or servers are installed in the IDF. A separate small electrical sub-panel could provide the proper isolation. The electrical supply must be from an emergency generator backed up circuit. Additional 30 minutes of separate battery backup (UPS) will be provided for each circuit. The UPS must be sized to provide 60 minutes run time at 2KVa when powered from an emergency generator. The room must have a low humidity level and not be subject to a heat source such as steam lines. The room must have a vent for backup heat dissipation. The environmental conditions must be maintained within the specifications of all equipment.

A building earth ground bonded to the electric power ground must be provided by the building contractor. All communications equipment rooms must be connected to this ground by an independent #6 solid copper wire.

Special ventilation may be required for a battery backup system in some buildings. "Maintenance Free" batteries are recommended to avoid this problem.

A 3/4" plywood backboard of a minimum of 4' x 8' will be required in the telecommunications main entrance room. Mounting of each backboard shall be 3' above the finished floor if space permits. The backboard will be coated with fire resistive paint.

A lockable swing out rack with a full plexiglass lockable door must be provided with enough space for all patch panels, switches, fiber trays, controllers,etc. and will be permanently mounted with enough room to open and work on the equipment from the rear. Rack must contain rear rails and deep enough to mount full sized servers if needed. MDF or IDF has to meet PCI 3.0, FERPA, HEOA requirements. Racks must be keyed with a WVSU IT cabinet lock.

All station cable patch panels should be the 24 port type with mounting space immediately above for a POE Layer 2 type network switch. Only 1 ' patch cables are to be used between network switches and station cable jacks as to not require any horizontal cable management and status lights on the network switches to remain visible. Enough space between station cable jack fields shall be provided to allow easy replacement of jacks.

Building Distribution Systems

Horizontal Distribution System

Cable trays are to be used to facilitate present and future communication wiring distribution. A tray on each floor will feed directly back to the communication closet or closets.

The cable trays are to have a cross section of at least 4" by 8". The cable trays are to be installed as low as possible above the ceiling and secured to the side wall with an "L" shaped bracket. It is important for future use that at least 18" clearance be maintained on the free side of the trays and that at least 10" clearance is maintained above the trays. All 90 degree turns should be made by two 45 degree turns where possible. Cable trays are to be accessible with a standard 6 foot ladder.

Each communication outlet will be stubbed out into the cable tray using 3/4 inch conduit for single outlet and 1 inch conduit where two outlets are served by a single conduit. No conduit shall have more than one 90 degree bend or any bend greater than 90 degrees. No bend shall have less than a 12 inch radius.

The installer of any new conduit or cable tray for audio-visual or communications wiring shall also provide a pull-line. This shall include cable trays and conduit in walls leading to communication outlets.

Horizontal Cable

CMP Type cable must be used in any air plenum installation where conduit is not available. The cable must meet the requirements of the fire marshal or fire authority having jurisdiction over that building.

Cable may be run exposed above ceilings, provided the cabling is supported independent of other utilities, such as conduits, pipes, ceiling support systems.

All wiring inside of rooms should be protected by conduit or other means such as wire mold. All remodel or new construction will provide conduit to all communications outlets as specified above.

Communication outlets should be installed at standard outlet heights depending on room use. No outlets may be placed behind furniture that does not allow for complete and easy access to the communications outlet. At least 1 outlet with 1 data connection is installed every 10 foot of wall at standard outlet height. At least 1 data outlet installed high on the wall, 10" below finished ceiling, for wireless access points should be provided for 300 square foot of floor space or where appropriate as determined by RF site survey. The RF site survey is the responsibility of the architect and an electronic copy will be provided to the appropriate Information Technology personnel for approval before the job is accepted by the University. Conduit and wiring will also be provided to locations needed for card entry,entry wireless (PIMs), fire alarm, building HVAC, messaging displays, emergency phone, elevator phone, shelter in place phone, video surveillance, and door lock systems. All station cable terminations and interface boxes will be mounted in secure locations at comfortable working height. Locations of interface boxes, Fire Alarm Panels, HVAC cointerfaces and controls, and lighting controls are required to be in network rooms/MDF/IDF.

Floor Distribution System

Floor communication closets, IDF-2's, should be located centrally in an area such that the total distance from the closet to any communication outlets on the floor is no greater than 200 feet. One centrally located communication closet is desirable on each floor if the 200 foot distance limitation can be met. Communication closets should be stacked vertically one above the other with at least two (2) four inch sleeves between closets. Station cables are not to be run between floors.

Floor communication closets, IDF-2's, must be at least 6 foot by 6 foot (36 square feet). When the minimum size space is provided it should have door opening to permit maximum work space.

Floor communication closets, IDF-2's, may need separate air conditioning with environmental controls to remove heat from electronic communications equipment. High lighting levels are needed. At least four duplex outlets served by one 120V, 20 amp circuit with isolated ground whose feed is from a UPS with 30 minutes run time for a 2KVa load supplied by an emergency generator isolated from any motors, air conditioning, or lighting circuits must be provided.

Twisted pair cable from the communication outlets shall be terminated in the IDF located as close to the outlet as possible, rather than at the single (or major) communications room for the building if the total cable length would be more than 200 feet. These terminations are in turn connected to the building's communications equipment room (IDF-1) by 6 fiber multimode.

Data station jacks are to be terminated on Leviton Quickport RJ45 connections on rack mounted patch panels.

Data circuits run in the risers must be clearly labeled to assure they will not be disturbed.

Data Riser

Data riser cable shall be made by multimode 50 micron fibers. Enough fibers to include 2 for each 24 data outlets plus 10% are required as a home run from the MDF.

Standards for Communication Outlet Installation

All station wiring from the IDF to a communication outlet shall meet the AT&T (568B) wiring standard for category 6e cable specification.

All station wiring will be connected or punched down in numerical order in each MDF, IDF-1 or IDF-2.

All network or data connections will use blue jacks under the data or voice. F type coax jacks will be used for coaxial cable connections.

The four unshielded pairs (1 through 4) will be terminated on a Leviton Quickport RJ45 in a faceplate or leviton surface mount receptacle at the station and on a Leviton Quickport RJ45 in a leviton rack mount patch panel using AT&T (568B) wiring standard.

RJ45 terminations must be made to campus standard patch panels. Wire jack connections shall be permanently marked on both ends of the wire, room jack, and RJ45 patch panel with the same non-duplicated number.

All station wire must be home run from the station to the nearest serving IDF on the same floor. All station wire and cables must be permanently marked on the cable and the face plate, jack or jack field with the same number on both ends.

The standard telecommunication outlet provides access to all available communication media. It will always contain at least two modular RJ45 receptacles.

Each communication outlet (equipped or wired for) shall require one duplex outlet in addition to present design requirements just to accommodate the need to "plug in" electronic equipment. Communications outlets will be spaced no further than 10 foot apart around the perimeter of each room where possible. All outlets will have conduit from a single gang box to an accessible ceiling or wire tray.

Communication outlets for campus wireless access points will be provided for a minimum of one in each classroom, conference room or room designed for meeting with more than 2 people. Communications outlets for campus wireless access will also be provided at a minimum of one every 1000 square foot of floor space. Communications outlets for access points will be provided at a standard height on walls normally used for emergency lighting.

Any new or room renovations will include all infrastructure needed to add the new CAT 6e station cables, access points, switch and fiber infrastructure to existing campus managed systems. This additional equipment and infrastructure will be part of any renovation or construction project.

In any renovation and new construction projects where the IDFs are not stacked, the contract for electrical work shall include requirements for installation of two (2) riser conduits (4" minimum diameter) from the IDF-1 to each IDF-2. Junction or "pull" boxes shall be provided in each conduit run having more than two (2) 90 degree turns. Pull-lines are to be installed in all new conduits to facilitate future installation of cable(s). To facilitate future cable installations, a new pull string shall be installed in conduit simultaneously with the pull-in of cable.

All feeder and riser cables are to be terminated on Leviton fiber trays.

Fiber Optic Cable System

Minimum number fiber count when installing a fiber bundle, consisting of twenty four (24) 9 micron single mode in a tight tube outdoor type cable, between each major building. All splices to be fusion type and mechanically secure in an indoor accessible secure area.

All fiber terminations shall be the ST connector with a bayonet style coupling.

All fiber field splices will be by fusion method and splice loss measured with an OTDR. Typical end to end loss should not exceed 0.35 dB as measured from both directions on each fiber and average overall loss. In no case shall the end to end exceed (n x 1.25 x .28) where n is the number of splices. The loss budget for any section should include provision for at least two repair splices during the life of the cable.

IV - LABELING CONVENTIONS

It is important that all receptacles, cables, and IDF terminations be labeled with the standard identification tag. The receptacles are to be identified using the following conventions:

V - CABLE ID

At least four (4) digits used on any cable or fiber bundle connecting two buildings. Numbering to be coordinated and recorded with Information Technology. 9999 ->Sequential cable number.

Building designation and room numbering

Building designation letters must be registered and approved by University IT. Letters may not be added to existing buildings for renovation purposes. Building designations must be entered in the HEVIS and WVSU Banner system before being accepted. Rooms numbers must be sequential and in an intuitive pattern.

Station cable numbering

The same sequential number must be placed on each end of the cable. The number is to be permanently placed on both ends of the cable jacket and on the Faceplate and punch down. The number shall be composed of the patch panel letter and a number beginning with 1 and up to 24 matching the patch panel and jack position. The station outlet number will coincide with the IDF jack field. "As Built" drawings including the "finished room number" station cable, feeder and riser numbers is to be provided to the appropriate Information Technology personnel before the work is accepted.

VI - MATERIAL and TESTING SPECIFICATIONS

General

The University will accept approved equivalent materials to model numbers listed as long as submittals have been pre approved in writing by Information Technology staff.

All vendors and contractors are responsible for the re installation and replacement of any equipment taken out of service, temporary or permanent, demolition, remodel or new project.

All equipment, cable, wire, hardware, labor and materials including but not limited to the following items will be supplied by vendor as part of the project.

All switches, routers, optics, wireless access points, controllers, switch modules, core modules for a live connection from the campus core switch to the station outlet or required equipment.

All locks, doors hardware, PIMs, controllers site survey, interconnections, licenses for access control on all doors external and internal to the existing door access system as required by the campus locksmith.

All installation tools, other materials and equipment necessary to complete a turnkey installation

All labor necessary for a turnkey installation

All Fire Retardant plywood backboards

Vendor will be responsible for the installation and the securing of the fiber from main distribution frame (MDF) and/or the wire center to each building IDF-1 in consideration.

Vendor will be responsible for the mounting of all connecting blocks, relay frames, jack fields, circuit protectors, etc.

Vendor will be responsible for the appropriate termination of all coaxial, data and fiber optic cables.

Vendor shall be responsible for the installation of all racks and distribution panels.

Voice and Data Cable

Vendor will be responsible for verifying pair validity in all feeder and riser cables through toning or an equivalent method as approved by appropriate University representative.

Vendor shall test every pair in every cable and on an end-to-end basis after splicing and terminating. Test record forms shall be agreed upon by vendor and the University prior to testing. There shall be no defective pairs in any cables.

All cable will be marked clearly and legibly at both ends.

Station locations will be marked on connecting blocks and distribution panels at all IDF's.

Fiber Optic Cable

There shall be no defective optical fiber in any cable. All fiber in a bundle shall be tested on an end-to-end basis. Typical end to end loss should not exceed 0.35 dB as measured from both directions on each fiber and averaged for overall loss.

Document History:
-Original November 2006
-Additions for the requirement of relay frames, locking wall mounted racks and patch panels April 2008
-Additions of emergency generator power, environment, Uninterruptable Power Supply (UPS), network equipment and other requirements for emergency communications during an emergency and the campus plan to move to Voice over Internet Protocol (VOIP) December 7, 2008

-Updated July 2013, changed Computer Services to Information Technology or University Information Technology.

-Updated January 2014, included room numbering, Access point locations.

-Updated October 2015 to include all equipment for turn key operations.

-Updated May 2016 to new patch panel numbering method, location of all access, lock, fire alarm, lighting and HVAC controls in MDF/IDF.

-Updated October 2016 - All Notifications via MyState at https://mystate.wvstateu.edu

Copyrighted Materials

Unauthorized Distribution of Copyrighted Materials

West Virginia State University reminds all staff, faculty and students that it is illegal to share copyrighted materials without permission of the owner. This includes sharing of music, movies, videos, electronic texts or other copyrighted works. Everyone is required to adhere to the practices stated in Section 7 - “Copyright and Intellectual Rights” in the West Virginia State University Board of Governors Policy #53. The policy is included in Student Handbook and posted on the University’s website. It specifically addresses copyright issues.

Copyright infringement is the act of exercising, without permission or legal authority, one or more of the exclusive rights granted to the copyright owner under section 106 of the Copyright Act (Title 17 of the United States Code). These rights include the right to reproduce or distribute a copyrighted work. In the file-sharing context, downloading or uploading substantial parts of a copyrighted work without authority constitutes an infringement.

Penalties for copyright infringement include civil and criminal penalties. In general, anyone found liable for civil copyright infringement may be ordered to pay either actual damages or “statutory" damages affixed at not less than $750 and not more than $30,000 per work infringed. For "willful" infringement, a court may award up to $150,000 per work infringed. A court can, in its discretion, also assess costs and attorneys' fees. For details, see Title 17, United States Code, and Sections 504,505.

Willful copyright infringement can also result in criminal penalties, including imprisonment of up to five years and fines of up to $250,000 per offense.

The Motion Picture Association of America (http://www.mpaa.org/) maintains up-to-date and comprehensive compendia of legal sources. EDUCAUSE, a nonprofit association whose mission is to advance higher education by promoting the intelligent use of information technology, also maintains a list of legal sources of online content: http://www.educause.edu/legalcontent.

Stinger HPC Cluster

Through funding from the National Science Foundation’s (NSF) Experimental Program to Stimulate Competitive Research (EPSCoR - Research Infrastructure Improvement Program: Track-2), channeled through the Higher Education Policy Commission’s Division of Science and Research, the WVSU campus is home to a high-performance computing (HPC) system with enough processing speed to equal 120 standard desktop computers.

The system was nicknamed Stinger after the WVSU mascot.

The HPC system is part of the Computational Science Center located in the Drain-Jordan Library, which also features a visualization tile display (viz-wall) of nine 52” high-resolution monitors, as well as classroom seating and conference space.

According to Dr. Jose Ulises Toledo, Associate Dean of WVSU’s Gus R. Douglass Land-Grant Institute. “This system increases the speed performance at which our research faculty, students and staff can process data. What could take two or three days to process with standard processors, this system can handle in a matter of minutes.”

TeamViewer is a software tool that allows the IT support team to work on a desktop or laptop remotely. If you are a staff or faculty member, and the IT support team asks you to let them use TeamViewer, this page can be used as a convenient way to get the link that downloads and installs the software. Just click on button below.

1. If calling from an internal phone, dial 4381 or press the voicemail button:
a. When the line picks up, hit the pound (#) button then enter the
b. You will then be asked to enter the password followed by the pound (#) button.

2. If calling from an outside line, dial (304) 204-4381:
a. When the line picks up, it will ask you to enter the extension
b. You will then be asked to enter the password followed by the pound (#) button.

The default password is 1 2 3 4 when your voice mail is new or has been reset.

If you are checking an extension other than the one calling from press #, then the 4 digit extension you want to check, followed by your password and #.

Moving to a new office:
If you need your campus extension moved to a new office or repaired please submit a service request at https://mystate.wvstateu.edu. All telephone adds, moves and changes will require changing the extension to the new telephone system.

If you need new service or a new extension it will be provided on the new telephone switch. New, discontinued or moving service requires an approved Employee Employment Change Form (Available from Human Resources) The campus system is VoIP or Voice over Internet Protocol. To get service please submit a service request at https://mystate.wvstateu.edu. We will review the request for the proper network facilities, IP resources and bandwidth in the physical area the extension is needed. Please understand that the VoIP system requires consistent bandwidth, and a low jitter network connection. It also requires direct POE (Power Over Ethernet) network switch connection and voice IP resources within the building. This type of network connection provides power to the telephone.

Service requests will be reviewed for the needed facilities. An approved Emloyee Employment change form is required before new service is provided. This form is available from Human Resources and is the responsibility of the position's supervisor.

The department requesting new service will be responsible for the purchase paperwork and approval as well as the cost of the new telephone and additional resources as needed. The telephones are currently a ShoreTel model IP480G. They are $475.00 as of 3/15/2016. If a work group is required for a department where multiple people answer a departmental number a license may be required at $500.00.

If a department acquires a new ShoreTel telephone and license where there is not adequate POE Network ports on the VOIP network or voice resources, the department will be responsible for all expenses to add the resources.

Please submit a technology work order for help with PC hardware and/or software issues, network outages, report requests, or telephone problems. If you are unable to submit a technology work order or do not know how to place a work order, Please send an email to helpdesk@wvstateu.edu or call on campus 3261 or off campus (304) 766-3261.Submit Work OrderCampus Supported Software & Additional Information that May Help:Website Content Editor Handbook