digital transformation

Canadian and US insurers have a lot on their plates this year. They’re not just grappling with extreme weather, substantial underwriting losses from all those motor vehicle claims, but also rising customer expectations and an onslaught of fintech disruptors. These disruptors are spurring lots of activity in insurance digital labs, insurance venture capital arms, and […]

Recurring customer relationships are key to surviving and thriving in the age of the customer. And Billing technology is key to building recurring customer relationships. How so? As we heard from one client, “My billing experience is my top touchpoint. It’s where I make or break my business goals so it’s where I need to […]

July 27th marked Amazon’s first e-commerce official foray into the 640 million people strong region. It launched its Prime Now app in Singapore with a compelling two-hour delivery offering that signals a new era in the region’s digital landscape. We see the impact of Amazon’s move not only on the e-commerce and retail industries, but […]

The Open Group hosted over 300 attendees from 17 countries July 17 – 20 for the ‘Making Standards Work® e-Government’ event at the Shaw Centre in Canada’s beautiful capital city, Ottawa. It was a wonderful time to be in the country as Canada is celebrating its 150th anniversary!

We recently hosted a complimentary webinar titled Your Digital Transformation Is Not Bold Enough — Five Actions To Take Now. Forrester clients can also access the associated report here. The webinar and the report outline five common mistakes and key fixes for them, but these are only a starting point. Here are three common questions […]

I was fortunate to participate in a historic morning gathering last week at the White House! Industry-leading private sector CIOs discussed and shared their technology business management (TBM) best practices, approaches, and ideas with CIOs and technology leaders of federal agencies. The White House leader for strategic initiatives kicked off the morning by setting expectations […]

So, my formal area of coverage at Forrester is “digital operations.” But what does this mean? We think of “operations” in terms of NASA mission control: trained professionals intently scrutinizing monitors, looking for signals of interest. Or we think of the stereotypical shop floor assembly line. Business schools offer degrees in operations, and businesses hire Chief […]

On July 1st 2017, India launched its GST. For a country of nearly 1.28 billion people, comprising of 29 states and 7 union territories this is a defining moment. The idea of abolishing all other central and state taxes, and introducing one tax, GST, was mooted 15 years back. It took more than a decade to finally get to a point when consensus was reached and the formal launch (or rather the transition) to GST happened.

We all know that Banks have been one of the early adopters of Service-Oriented Architecture (SOA) and Integration technology such as Enterprise Service Bus (ESB). Why was it imperative for banks to embrace SOA? The diverse enterprise eco-system centered on the core banking platform can easily become very complex with hundreds of interconnected systems built using diverse technology stacks and scattered around different geographical locations. It was either death by a thousand cuts or to adopt SOA, and wisely so, most banks chose the latter!

Digitalization is forcing the convergence of networks and platforms that have traditionally remained separate. Mobile networks have previously been the domain of telecommunications providers, but as new mobile generations emerge the reach of the network is also becoming an enterprise domain.

We spoke with Thomas Magedanz, Professor of Electrical Engineering and Computer Sciences at the Technische Universität Berlin and Director of the software-based networks competence center at Fraunhofer Institute FOKUS, about the expectations for 5G networks, why 5G technologies are being tested with Smart Cities applications and how standards can drive the global network interoperability that 5G will require. Thomas was a keynote speaker at The Open Group Berlin 2017 in April.

On Monday, April 24, Steve Nunn, President and CEO of The Open Group gave a warm welcome to over 200 attendees from 24 countries at the ‘Smart Cities/Making Standards Work’ event in Berlin, Germany. The venue, Berlin Marriott, sits on the site where some of the Berlin Wall was. In several meeting rooms, attendees were in the former East and West Berlin at the same time.

The concept of the “smart city” is beginning to be adopted by cities and municipalities worldwide. By providing “smart,” digital services, cities will, ostensibly, become more attractive places to live, offering better living conditions to citizens.