FAQ

Well, it is so simple - just add water in a coffee mug and microwave for 90 seconds. That's it!

Sometimes a short video is better than words, so here goes:

How much water shall I add to the mix?

The recommended amount is about 4 measuring tablespoons or 1/4 measuring cup of water.

Note that the resulting texture may vary based on the amount of water you use, your microwave power or the coffee mug. We recommend that you note to yourself the amount of water you use when making your first muffin. If the outcome is too moist, then just use a little less water with your next muffin, or microwave for an extra 5-10 seconds. If it's too dry, add a little bit of water.

In any case, we promise that the muffin will always taste heavenly :)

What size coffee mug shall I use?

We recommend using a 13-15oz mug. When heated in the microwave, the batter rises to about 3 times the original height and then settles down into a yummy muffin. Using a large enough coffee mug will ensure nothing spills out in the process.

Does it matter if the water is cold, warm or hot?

Nope. It works just fine with tap water.

My muffins don't come out exactly like yours. What shall I do?

There are 3 things you can do to improve the muffin's texture.

If your muffins are too moist, you may try either of the three (but not all together)

Change the amount of water - use a bit less water for a dryer texture

Change the microwave duration - microwave for an extra 5-10 seconds for a bit of extra fluffiness

Change the size of coffee mug - a wider mug will make a dryer texture

Does your product contain nuts?

Yes, all of our muffins use almond flour and coconut flour. Additionally you will find walnuts in the Nutty Maple and pecans in the Pecan Clover.

Does your product contain eggs?

Yes, all of our muffins contain whole organic eggs.

Does your product contain gluten?

We use ingredients that are naturally gluten free. However at this point our products are not gluten free certified.

How can you claim that your product is Paleo if you need to use a microwave to prepare it?

Well, for a starter, cavemen did not have internet either, yet we still use it, right? :) But the real answer is that, believe it or not, microwave cooking is in many cases better for you than oven baking or even steaming. Main reason is that microwaving is one of the most healthful ways to cook your food while keeping most of its nutritional value. This has been long ago proven over multiple studies. Here's another good read about the subject.

See what the Paleo Mom has to say about this topic. Bottom line, we think that Paleo needs to be healthy but also practical, and as long you are using your microwave in a safe way and with the right tools, then you should not fear of it.

And if this is not yet good enough, you can always make yourself Paleo pancakes using the same muffin mix!

Can I make your muffins in a regular oven?

MuffinElse muffins were designed for the microwave. Our muffins come in single serving packets and serve a specific need - have a freshly made muffin whenever you want one, no special preparations needed. Because sometimes you just want a muffin ;-)

But stay tuned to our blog and social media since we always come with new fresh ideas on how to improve the muffins or even how to make Paleo pancakes with the same muffin mix!!

Where can I buy your muffins?

We sell mostly online, but we often attend fitness events. We recommend signing up to our newsletter and following us on social media to find out where next we are going to participate.

We want you to be fully satisfied with your purchase and really hope that you enjoy the muffins as much as we do. Should you happen to not like the product for any reason, please contact us at support@muffinelse.com and we will fully refund your purchase.

Can I choose the Pick Up option for shipping?

If you are able to pick up your purchase in person, we will not charge any shipping. However, you will need to be able to come to Plano, TX to pick it up. Otherwise, please choose one of the other shipping options.

Do you ship internationally?

Unfortunately, at this point we only ship within the United States.

How is my shipping costs calculated?

The weight of your package, your destination state and the available shipping boxes are all taken into account for the calculation of the shipping costs.

When will I receive the muffins I ordered?

We are making every effort to ship out purchases as soon as possible. All purchases received before noon Central Time, will be shipped out using United States Postal Services the same day. However, we will still make the effort to ship out purchases received until 4pm Central Time but cannot guarantee same day shipment in this case. We normally use First Class Mail or Priority Mail (2-day) depending on availability, affordability and the type of shipment you choose during the checkout process. If you have any question about your shipment, don't hesitate to contact us.