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This is an older property (no exaggeration, they have pictures of Kissinger visiting) in the middle of a tourist area. It is a long drive from the airport. Getting to anywhere in Hangzhou takes a long time. WIFI is spotty depending on where you are in the hotel. Breakfast buffet is average, at best. On the plus side the nearby...
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The location of the hotel is wonderful, in a nice lush garden next to West lake, a 20 minutes walk from the center of the city if taking the historic dam through the lake. A very 'Hangzhou' experience. The staff was extremely attentive and welcoming. Buffet dinner quality at the garden café could have been better, but it might have...
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They keep track of what you like and surprise you with it when you arrive. Fitness center and store is top-notch. Grounds are very clean and fun to walk around to explore or get a little exercise. Bicycles available for use.

The hotel is in the middle of the west lake area, it got very nice lake view. The lake gets very crowded at weekends and is a major attraction for the locals. We enjoyed the swimming pool, the friendly and efficient service at the Horizon Club Lounge and excellent food throughout the various restaurants.
There is a Starbucks very close...
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Location, location, location. The lake is beautiful and the gardens too. Bed was comfortable and the room was fine, but it has the old look. Also plugs are UK standard although a couple have a multiple outlet. The place is clean and quiet. So it is fine for me.

The location on the west lake is incredible - walk out the door and you are on the edge of the west lake. The hotel is huge but dated and needs an upgrade. The rooms are large and reasonably priced for what it is. When the hotel has an upgrade it will be great. Service is patchy but that is...
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Pros:
Location- It's situated near both solitary island and the north-south walkway across lake. Traffic is very heavy along the lake's ring road so it would be annoying to be located further west. The east wing is set back a little further from road so it might be a bit quieter in the evening.
Bell boys- Very helpful in getting...
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Excellent service, hotel a little dated but rooms were huge and very nice. We were in the east wing and the lake view was great. It's a bit of a walk to the west wing which is closer to the lake and where most of the restaurants are but the hotel provides a golf buggy. Breakfast was pricey but good....
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I would be reaching, by far, to say that this Shangri-la maintains old world charm. My first hotel experience in China was back in 1999 at the Great Wall Sheraton Beijing and (I think) it felt, it looked exactly like this. Now that's the hotel Nixon visited back in 1972... So this comparison isn't entirely flattering for the Shangri-la in...
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lake side, historic buildings and suroundings. but please low down your service expectation. no bell man come to you even you are getting crazy by heavy luggages. the dinner buffei is almost acceptable. but the breakfast is not, especially it charges you more than $30 per person.

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Amenities

Highlights

Pool

Fitness Center with Gym / Workout Room

Room Service

Restaurant

Free Parking

Bar/Lounge

Free High Speed Internet ( WiFi )

About the property

Wheelchair access

Non-Smoking Hotel

Things to do

Pool

Fitness Center with Gym / Workout Room

Restaurant

Bar/Lounge

Tennis Court

Hot Tub

Room types

Suites

Non-Smoking Rooms

Family Rooms

Internet

Free Internet

Free High Speed Internet ( WiFi )

Services

Room Service

Business Center with Internet Access

Free Parking

Shuttle Bus Service

Meeting Rooms

Dry Cleaning

Laundry Service

Concierge

Banquet Room

Multilingual Staff

Conference Facilities

Babysitting

Additional Information about Shangri La Hotel Hangzhou

Address: No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China

Location:China > Zhejiang > Hangzhou

Price Range (Based on Average Rates):
$$

Hotel Class:4.5 star — Shangri La Hotel Hangzhou 4.5*

Number of rooms: 382

Reservation Options:

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Also Known As:

Shangri La Hangzhou

Hangzhou Shangri La

Hotel Style:

#38 Luxury Hotel in Hangzhou

#96 Best Value Hotel in Hangzhou

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