“The Library as Conversation” Library Adaptation: Expose Yourself, WNYLRC Conference, Buffalo, NY. Abstract: Every librarian has “the story.” That story about linking a patron to a needed social service or helping someone get a job, or simply find the perfect book. These stories lie at the heart of the library. Books, videos, web pages, these…

“The Obligation of Leadership” 2008 LITA Forum, Cincinnati, OH. Abstract: No matter how many users one talks to in designing a system, there will be a gulf between what a user wants and what a system can do. The belief that users even know what they want, or that somehow a library can correctly interpret…

“Cyberinfrastructure Facilitators: New Approaches to Information Professionals for E-Research” Oxford e-Research’08 Conference, Oxford, UK. Abstract: This paper introduces the concept of a CI-Facilitator defined as a vital member of the research enterprise who works closely with researchers to identify extant tools, data sets, and other resources that can be integrated into the process of pursuing…