The Business Information Worker Certificate is implemented as part of a statewide effort to standardize ICT-related California Community College offerings and thereby make it easier for employers to identify qualified workers. The goal of this Certificate is to prepare students for entry-level office and administrative support in the following areas: basic oral and written business communications; basic computer application skills, including beginning Excel and Word; the fundamentals of computer systems; and critical thinking and problem solving.

Upon completion of this program, the student will be able to:

demonstrate keyboarding proficiency typing with a minimum of 35 wpm.

describe how a computer works including identification of the various hardware components.

demonstrate the use of electronic mail (e-mail), using attachments and uploading and downloading files and folders, including extracting data.

demonstrate the mechanics and use of word processing software to organize and present data in a multi-column, multi-page newsletter format including banners, borders, tables, text effects and embedded graphics.

demonstrate appropriate pagination and word processing features to apply a formal (MLA/APA/Chicago) style of documentation in the creation of a multi-section research paper or report with Table of Contents, Index, and Bibliography.