TERMS & CONDITIONS

Return Policy

You have up to 30 days from date of purchase to request an exchange or a full refund with no questions asked. The item must be returned with all original packaging and parts and instructions.

Shipping charges are not refundable. All returns should be shipped by an insured carrier.

Exception Section - Items Not Covered Under this return policy:

TVs: If the item is defective the customer will need to contact the Manufacturer directly. If the item is unwanted and was not open, this item may be returned to us per our return policy.

Gaming: (includes Brand New consoles and games for all different types of systems): All of the gaming comes with Manufacturer's warranty unless specified otherwise in the description section of the item. If the item is defective customer will need to contact Manufacturer. If the item is unwanted and was not opened, this item may be returned to us per return policy

RMA Policy

All returned merchandise must be accompanied by a valid RMA (Returned Merchandise Authorization) number issued by our Customer Service Department. All merchandise received without a valid RMA # will be refused. To obtain an RMA number you may e mail us at (support@newcoastdirect.com) or call us at 877-824-3864. Please note it will be required to maintain a minimum $100 first order on your Credit Account an exchange only policy is in place for first orders only. We appreciate your help in following this procedure. This will allow us to expedite your refund or exchange

Privacy And Use Of Information

We do not share or rent any information about our customers with other firms with the exception of those firms that we're partnered with and are performing a service related to the servicing of your account. We respect our customers’ privacy and the sensitive nature of the information that is provided. We value the standards in place when it comes to privacy issues and (when we can) attempt to exceed them.

Recording Phone Calls And Privacy Policy

Calls are recorded for quality and assurance. In some cases we use them to help quickly resolve any potential misunderstanding or situations that need clarity. This helps to both protect the company and the customer. It has proven to be a tremendous value in being able to resolve situations quickly and efficiently to all parties’ mutual satisfaction. When a caller calls our sales or customer service department, the greeting notifies them that the calls may be recorded. For information about our privacy policies, please click here.

Customer Service Best Practices Policies And Procedures

We realize that in the course of normal commerce there may be situations where the customer and the company disagree. Consequently, New Coast Direct has a dedicated team to review specific customer situations to achieve a satisfactory resolution. We believe in openness, honesty and above all, fairness.