About Berkeley The University of California, Berkeley, is one of the world's most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley's culture of openness, freedom and acceptanceacademic and artistic, political and culturalmake it a very special place for students, faculty and staff.

Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html.

Application Review Date The First Review Date for this job is: May 16, 2019

Departmental Overview Berkeley Law is one of the nation's premier law schools, located at one of the world's great universities, in one of the most vibrant places on the planet. As one of 14 schools and colleges at the University of California, Berkeley, it is consistently ranked as one of the top law schools in the nation.

The law school has produced leaders in law, government, and society, including Chief Justice of the United States Earl Warren, Secretary of State of the United States Dean Rusk, American civil rights activist Pauli Murray, California Supreme Court Justice Cruz Reynoso, president and founder of the Equal Justice Society Eva Paterson, United States Northern District of California Judge Thelton Henderson, and Attorney General of the United States Edwin Meese.

At Berkeley Law, we are committed to excellence in education and scholarship, as well as equality of opportunity. We believe we have a responsibility to use our substantial intellectual capital to help solve real-world problems and to create a more just society through clinics, research, and policy engagement. We believe that a Berkeley Law degree is a tool for change, both locally and globally, and that we should be educating the leaders of tomorrow. We maintain an environment that nurtures academic and personal growth, respects a diversity of ideas, and stimulates independent thought and critical reasoning.

Responsibilities Customer Service Front-Line:

Provides information, assistance and referrals to students, alumni, parents, staff at UC Berkeley and other institutions and the public by responding to telephone, in-person, and e-mail inquiries for the Office of the Registrar.

Accesses the student database, websites and hard-copy documentation to research information and individual student situations to provide accurate, thorough, and timely responses to telephone, e-mail and in-person inquiries.

Maintains knowledge of law school structure, deadlines, and events to provide timely information and appropriate referrals.

Elicits information from constituents thoroughly in order to research and respond to individual inquiries accurately, thoroughly, respectfully and in a timely manner.

Handles difficult constituent issues tactfully, defusing potentially explosive interactions; maintains composure, respects confidentiality, and resolves difficult problems by using independent judgment, collaborating with staff in the Office of the Registrar, Student Services, and other law school units; appropriately determines when to refer constituents to a manager or other party.

Assists in collecting statistical data for record keeping, annual and monthly reporting and identifying trends in the work place.

Maintains the integrity and security of student and alumni information in electronic and hard copy formats.

Contributes to excellent and appropriately-timed services for all students by collaborating with Student Services and other law school staff to facilitate seamless student experiences, by making recommendations for in-person, online and telephone process improvements to support service enhancements, and by contributing verbal and written FAQ content to support all students.

Completes forms for various federal and state government agencies using information found in application data and online records.

Completes certification and moral character forms for state bars.

Follows up on more complicated issues directly with the state bars.

Makes recommendations to Registrar and Dean of Students.

Forwards transcripts to state bars, and composes verification letters to meet student and agency needs.

Provides assistance with responding to requests for written enrollment and degree verification; responding to in-person, online and mailed inquiries.

Processes Petitions:

Reviews and processes enrollment and academic rules petitions.

Makes recommendations to Dean of Students.

Ensures proper documentation is received from students and/or faculty for law school files and for the main campus Registrar.

Actively participates in and contributes to meetings and trainings with the Office of the Registrar, Student Services, and other University areas to maintain and support knowledge of policies, processes and deadlines relevant to providing high-quality, seamless services to all students, and support collaboration among staff.

Special Projects:

May be assigned temporary ad hoc duties to enable the office to meet its objectives during peak workloads and staff absences and to meet deadlines.

Required Qualifications

Related administrative/clerical experience.

Strong customer service skills, with the ability to receive widely-varied in-person, telephone and e-mailed requests from a diverse constituency and respond thoroughly and accurately, with sensitivity and tact during stressful situations.

Ability to use electronic and hard copy resources to independently research responses to questions and respond in an accurate, thorough and timely manner.

How to Apply Please submit your cover letter and resume as a single attachment when applying.

Other Information This position is governed by the terms and conditions in the agreement for the Clerical & Allied Services Unit (CX) between the University of California and Teamsters Local 2010. The current bargaining agreement manual can be found at:

Conviction History Background This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.