Applicants who do not already have legal permission to work in the United States will not be considered.

Management Position:

Yes

Accommodation:

No

Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

Job SummaryThe Assistant Guest Services Manager is responsible for ensuring the operation of guest services, concierge and uniformed services/transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

Duties & Job Functions

Respond to all guests’ requests, problems, complaints and/or accidents presented at the front desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.

Motivate and develop guest services associates according to Wyndham S.O.P.'s.

Manage the interviewing process of candidates for guest services positions and follow standards for hiring approvals.

Operate all aspects of the guest services computer system, including software maintenance, report generation and analysis, and simple programming.

Monitor proper operation of the P.B.X. console and ensure that associates maintain Wyndham SOP's in its use.

Ensure staff greet and welcome all guests approaching the front desk in accordance with Wyndham SOP’s.

Ensure implementation of all Wyndham policies and house rules. Understand hospitality terms.

Assist in preparation of revenue and occupancy forecasting.

Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.

Must maintain constant communication with housekeeping department.

Education & Experience

At least 3 years of progressive experience in a hotel or a related field; or a 2-year college degree and 2 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.

Supervisory experience required.

Must be proficient in Windows, Company approved spreadsheets and word processing.