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Why can't I download my design?

If Canva does not download your designs on to your computer, you can first check the status of the Canva website to see if there's an ongoing issue.

If there is no known issue, here are some steps you can perform before re-attempting to download your design:

Use the latest version of your browser

Canva is supported on Chrome, Firefox, Safari, and Internet Explorer (IE). If you are using IE, you must be using IE 11 specifically on a Windows 8.1 OS as this is the minimum requirement for Canva to work on IE. You can also try a different browser.

Refresh and Clear your browser history

Including the cookies and cache, as these may block certain Canva processes.

Log out

Close your browser, open your browser, then log back in. Also, close any applications or tabs that you are not using to free up your computer’s memory for Canva.

Reduce the number of unused elements

This could include additional pages you are not using or any elements that may be hidden under other elements. If the pages are needed, we can suggest to divide your design into separate files by duplicating it with each file corresponding to a specific page range, then later merging these separate designs into one design upon downloading.

Ensure you have a stable internet connection

Canva is an online tool, and it is important to have a stable internet connection for uninterrupted experience.

If Canva continues to run slowly, please send us a support ticket and we will do our best to optimize your experience.

After performing the above steps, please try and download your design once again.

If you are still having downloading issues after this process, report the issue to us and we'd be glad to offer some help.

Hello there,

Thanks for your message and sorry to hear you had trouble publishing your design.

If Canva does not download your designs on to your computer, you can first check the status of the Canva website to see if there's an ongoing issue.

There are a number of things you can do to troubleshoot this issue including trying a different browser, clearing your cookies and cache for accessing Canva's features, etc. For these troubleshooting tips, have a look at the following Help Centre article: