Itinerary was our priority and I fully understand missing Mombasa but from then on it went downhill. Due to currents etc.???, we battled to make ports on time, resulting in less and less time in port.
There was no plan B with Nautica, the currents are always there and the weather was not that bad. The itinerary was cut so fine. There was no give in the itinerary, at all, for conditions that are always going to be there. It felt like the cruise was cut short by one day in the initial planning. Oceania this trip, needs to have full days in port for the benefit of the guests. It felt at times that there was a rush and that we were shortchanged
The ships entertainment troupe were fantastic, but the guest artists were tired and repetitive, with an occasional singer thrown in. They were not quality.
Dining - The Grand Dining Room was a grand disappointment, cold food cold plates and tasteless food, many returned meals with no improvement. It felt like a cafeteria not Grand in anyway, except for the waitering staff, who make up for the quality of food. Tocannas and Polo shamed the GDR with their hot and flavoursome food
Service - across the dining spectrum, the wait staff, were either brilliant and attentive or not.
On observation, at many a meal, the supervisors stood aloof and were not attentive to what was not happening, leaving it to the good wait staff to try and rectify the poor service. Training was not as good as seen previous, an example, for 20 days we asked for spoons to be in “Waves” for breakfast and eventually it happened for the final 8-10 days. It seems if a guest suggests something you get treated as though you do not know what you are talking about, or know better than supervisor you spoke to.
Finally, I would also like to make comment on the complaint process. It seems that complaints are always referred back to head office. A fellow traveler had an issue and wanted to see someone high In management, firstly to talk, before putting it in writing but was told that reception had to decide whether to forward the complaint. This is not a process, but a poor vetting system, where you get the feeling that we will wear you down, and then hope you will give up

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Itinerary was our priority and I fully understand missing Mombasa but from then on it went downhill. Due to currents etc.???, we battled to make ports on time, resulting in less and less time in port.

There was no plan B with Nautica, the currents are always there and the weather was not that bad. The itinerary was cut so fine. There was no give in the itinerary, at all, for conditions that are always going to be there. It felt like the cruise was cut short by one day in the initial planning. Oceania this trip, needs to have full days in port for the benefit of the guests. It felt at times that there was a rush and that we were shortchanged

The ships entertainment troupe were fantastic, but the guest artists were tired and repetitive, with an occasional singer thrown in. They were not quality.

Dining - The Grand Dining Room was a grand disappointment, cold food cold plates and tasteless food, many returned meals with no improvement. It felt like a cafeteria not Grand in anyway, except for the waitering staff, who make up for the quality of food. Tocannas and Polo shamed the GDR with their hot and flavoursome food

Service - across the dining spectrum, the wait staff, were either brilliant and attentive or not.

On observation, at many a meal, the supervisors stood aloof and were not attentive to what was not happening, leaving it to the good wait staff to try and rectify the poor service. Training was not as good as seen previous, an example, for 20 days we asked for spoons to be in “Waves” for breakfast and eventually it happened for the final 8-10 days. It seems if a guest suggests something you get treated as though you do not know what you are talking about, or know better than supervisor you spoke to.

Finally, I would also like to make comment on the complaint process. It seems that complaints are always referred back to head office. A fellow traveler had an issue and wanted to see someone high In management, firstly to talk, before putting it in writing but was told that reception had to decide whether to forward the complaint. This is not a process, but a poor vetting system, where you get the feeling that we will wear you down, and then hope you will give up