The Surgery will be closed from 12.30pm for staff training on

Wednesday 17th January 2018

Wednesday 21st February 2018

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If you are registering to join the Practice online or changing your personal details online, you will need to bring in supporting documents as evidence before we are able to proceed with your application.*******************************If you would like to join our Patient Participation Group please contact 01933 412777.

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It is important that you keep us up-to-date with your contact details. If your mobile number or address changes, please let us know.

We provide online services - you can access a summary of your medical records, order repeat prescriptions and request a routine appointment online. If you would like to sign up to online access, please ask for details at reception. (Please note that internet access is for routine matters only. If you require an emergency appointment, please contact our receptionists on 01933 412777)

The Friend & Family Test helps us gain important feedback from our patients. These short questionnaires can be completed online (following the link on the right), by telephone, or by filling in the form at reception.

Flu Vaccinations

If you are 65 years old or older, suffer from a chronic disease please book an appointment

Cervical Screening

A SMEAR TEST LAST 5 MINUTES.

THE IMPACT OF CERVICAL CANCER LASTS A LIFETIME

ATTEND YOU SMEAR TEST. REDUCE THE RISK

Welcome to The Higham Ferrers Surgery

At The Higham Ferrers Surgery the Doctors and Nurses take pride in offering the highest standard of patient-centred healthcare. We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, contraception implant insertions and removals, childhood vaccinations and well-person check-ups.

Higham Ferrers Surgery obtained training practice status on the 1st August 2011. This means qualified Doctors spend periods of between 4 months and a year with the practice and take part in surgeries and home visits. These GP Registrars are fully qualified and work in the surgery to gain experiance in General Practice.

Occasionally these GP's may wish to video their consultations for training purposes only. The recording will only be seen by the GP and their supervisors and once viewed it will be erased. Their supervisors are Dr Onimole and Dr Nwosu. Your permission is needed in order for the doctor to video the consultation and you will be asked to sign a consent form to say that you agree to the recording. If you do not wish to be recorded while your consultation is taking place then you may decline.

In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around - we always welcome your feedback.

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ELECTRONIC PRESCRIPTION SERVICE

The surgery uses an electronic prescription service. If you wish to sign up to this service or would like further information, please contact reception.

The service makes the prescription process much more efficient as there are no paper copies of prescriptions. The prescriptions are raised by administration staff and sent electronically via our clinical system to the GP. Once the prescription has been authorised by the GP it is sent electronically to the patient's nominated pharmacy.

The benefits of this service include:

Not having to go to the GP practice to collect the prescription as the GP will have sent it straight to the pharmacy the patient has nominated

More choice of where to collect the prescription as patients can nominate a pharmacy convenient for them (e.g. close to work or where they live)

May not have to wait as long at the pharmacy as your repeat prescription can be made up ready before you arrive

If a prescription needs to be cancelled this can be done without patient having to return to surgery as it can be sent electronically to GP for them to change or re-issue

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We will now send you a text message to remind you of your appointment, 48 hours before. This will be sent to the mobile number we hold in your medical records.We may also send you a text message once we have received your test results - to advise you that no further action is required, ask you to repeat the test or book an appointment to see a GP/Nurse for review. It is therefore important that you keep us up-to-date with your contact details. So, if your mobile number changes, please let us know.

If you wish to opt out of this service, please inform our reception staff.

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All of our patients are allocated a named responsible GP. For your convenience, your named accountable GP will be the Doctor you are registered with. Please ask at reception if you wish to know the name of your Doctor.

Please note, having a named GP does not mean you cannot see any other Doctor in the Practice (as your named GP may not always be available). Please continue to book your appointments with the Doctor of your choice.

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PATIENT PARTICIPATION GROUP

If you are interested in joining our Patient Participation Group, please follow the Patient Group link or contact 01933 412777 for further information.

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TOUCH SCREEN SELF ARRIVAL MONITOR.

We now have a self arrival screen at the reception.

This would enable you to inform us that you have arrived for your appointments. You would be asked for your details including your smoking status and if you are a carer or not.

We hope this improves your experience at the surgery.

Please, do not hesitate to ask one of our receptionist if you need help using it or if you prefer not to use it.

Thank you.

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TELEPHONE.

We are aware of the telephone issues and are currently trying to resolve these issues.

We apologise for any difficulties and ask that you please bear with us while we try to resolve these issues.

Thank you for your patience.

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There are occasions when our clinical team may run late during surgeries, which may mean that you have to wait beyond your allotted appointment time. Whilst we make every effort to adhere to appointment times, emergencies or unavoidable delays can happen.

Each appointment is allocated 10 minutes. If you feel that your reason for attending is complex or could take longer than the allocated 10 minutes, we ask if you could kindly consider making a double appointment.

We thank you for your patience and do apologise for any inconvenience caused.

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NDA

Higham Ferrers Surgery is participating in the national diabetes audit as we are committed to providing the best possible care to our patients. Please, inform the reception team if you do not wish to participate. Thank you.