Technical Writer
Authored a 350+ page Operations User Manual and Vendor User Manual for ABC Entertainment Marketing. The Operations User Manual is utilized on a daily basis by the entire Marketing division, it's fully interactive and guides users through workflow processes in addition to providing hyperlinks to relevant ABC intranet, Disney and external websites. Designed in modules the manuals can be easily updated as technology or processes change. The Operations User Manual documents the entire ABC Entertainment Marketing division workflow and incorporates both commercial and proprietary software and hardware.

The Manuals provide support for the artists, reduce technical support demand, increase technical uniformity, streamline workflows and is used as the training curriculum for all departments and freelance contractors.