My wife and I tried to book flights to Menorca online with Thomson, but experienced problems with its website — it kept telling us we had been unsuccessful. So, later that day, we decided to book with another operator. Three days later, we noticed Thomson had taken £438 from our bank account....read

I need to inform them each time I will be using my card outside the UK. But they keep asking a security question involving my son. I’ve asked them to remove this question, as I find it distressing, but they won't.

Somebody reversed into my Dad's rare Toyota Hilux. The driver agreed it was his fault and both he and my father are insured by Direct Line. The insurer sent an assessor to value the truck, but he couldn't work out its value, so it sent someone more specialised to see it who offered £1,800. I researched and found many examples on online auction website eBay with a similar spec in far worse condition selling for more than this and a specialist who valued it at £3,000. What can we do?...read

I took out a HSBC CardGuard policy from 1998 to 2007. This promised to protect me against unauthorised transactions. I now believe my CardGuard policy had been mis-sold and was told that my claim would be split into two parts: pre and post-2005. But the pre-2005 claim was rejected!...read