Paxful is a leading peer-to-peer powered bitcoin marketplace and a universal money translator. Our mission is social justice through financial freedom worldwide. By offering a platform with over 300 financial networks that empowers both merchants and buyers alike, we have created opportunities for millions across the globe who don’t have access to traditional banking services.

Paxful was founded in 2015 and has an established headquarters in New York, with offices in Estonia, Hong Kong, the Philippines and Johannesburg. Currently, we have over 200 dedicated employees globally and are growing rapidly. We have millions of users, a strong business model, and are completely bootstrapped. One of our pillars is giving back to the communities we help through initiatives such as #BuiltWithBitcoin. You’ll be joining an international team that seeks to make real, sustainable change in the world.

Paxful teams tend to have:

An open mind: We believe that change and new ideas are exciting, not threatening.

A proactive attitude: We’re willing and ready to roll up our sleeves and take responsibility.

Accountability: As colleagues, we take care of each other and our work.

Self-direction: We figure out solutions on our own and take charge of carrying them out.

An adaptive mindset: We shift our processes, perspectives, and working styles along with the environment.

Passion: We feel driven by being part of the mission.

Sound like a fit?

We are looking for a Customer Experience Analyst who will be the first line of defense for our Spanish speaking customers. Working with the Community and Customer Experience team at the NYC office, you'll be using your critical thinking and investigative skills to ensure we deliver the best customer experience to our Spanish speaking customers. Responsibilities include solving problems on a daily basis, assessing feedback and proposing solutions, and gaining a strong understanding of our LATAM market. Ultimately, you will help improve our product and our users’ experience.

Technology we use

Location

Flatiron District

What are Paxful Perks + Benefits

Paxful Benefits Overview

Wellness allowance for gym memberships and massages
Catered lunch and dinner daily
Competitive salary with the option of payment in bitcoin
Flexible hours
Healthcare insurance including dental and vision
Sponsored sports nutrition and health-related activities
Paid parental leave including a special one-time bonus to support newborn
Covered commuter benefits
Training and professional development resources
Paid company events and retreats

Culture

Partners with Nonprofits

We operate our own non-profit initiatives such as #BuiltWithBitcoin, partnering with grassroots non-profits in Rwanda including ZamZam Water

Friends outside of work

Eat lunch together

Open door policy

Team owned deliverables

Team based strategic planning

Group brainstorming sessions

Open office floor plan

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Dental Benefits

Vision Benefits

Health Insurance Benefits

Life Insurance

Wellness Programs

Retirement & Stock Options Benefits

401(K)

401(K) Matching

401(k) plan managed by TransAmerica where we match 100% of contributions up to 4% of an employee's annual gross pay

Performance Bonus

Child Care & Parental Leave Benefits

Generous Parental Leave

16 weeks of parental leave offered along with a one-time newborn bonus

Flexible Work Schedule

Flexible start and end times

Remote Work Program

Remote work on occasion as needed

Return-to-work program post parental leave

Vacation & Time Off Benefits

Generous PTO

20 Days of PTO

Paid Volunteer Time

8 hours per year of paid volunteer time

Paid Holidays

Perks & Discounts

Casual Dress

Commuter Benefits

Fully covered metrocard

Company Outings

Quarterly team building events

Free Daily Meals

Catered lunch and dinner

Stocked Kitchen

Unlimited snacks, beverages, and nutritional supplements

Happy Hours

Happy hours every other week

Parking

Fitness Subsidies

Allowance for gym memberships, fitness classes, and wellness services such as massages