FAQ - AirTickets

As of April 17, 2013, electronic visa (e-Visa) replaces “sticker visa” which was issued at the border crossings. Applicants just need to log on to www.evisa.gov.tr , provide the requested information, (after the application is approved) make online payment and download their e-Visa.

Please note that e-visa is only valid when the purpose of travel is tourism or commerce. Other purposes, such as work and study, require regular visa given by Embassies or Consulates.

Passports should be valid at least six months longer than the expiry date of the requested visa.

The term "official passports" covers diplomatic, service, special and official passports.

Visa regime for truck drivers of a country may differ from the overall visa regime effective for citizens of that particular country. For further information, please contact the nearest Turkish mission.

Foreigners who will shoot a documentary film conduct a research or an archeological excavation should get a special permission from the Turkish authorities in advance.

When the credit card holder is not the same as a passenger or when the security system Viva.gr indicates dangerous values for transactions then you will be asked to send a fax or email with a photo of the credit card that used and the passport of the card holder and passengers. Note that Viva.gr reserves the right to cancel a transaction if it has elements that make it suspicious and dangerous in terms of security. If this happens you should contact us for your credit card refund.

The travel needs of each passenger are not always the same.
In order to cover each and every possible need you may have regarding your trip, with the most popural airlines, we offer you the opportunity to choose between fares that have different privileges. You can compare the prices and the privileges between the different ticket categories that the airline provides and choose by simply clicking that really suits you, like fares which not include or don’t include baggage as well as fares which provide you the ability to change or cancel your ticket (with a minor penalty or with no penalty depend on the fare), or even fares which do not include baggage or/and which do not provide the option to cancel or change your ticket after its purchase.

The penalties for any ticket change/cancellation depend on the fare rules which each airline applies.
The detailed fare rules are available for review on our site, before purchase under the details of each flight you have chosen.
For every cancellation/change Viva.gr charges a service fee, which is in addition to any charges from the airline company. Viva.gr service fees is based on the current pricelistPress here to see the fees for ticket cancellation/change

If your Greek identity card does not have your details in English then you should have your passport (which should be valid and not expired). For flights within the Schengen area it is necessary for you to have your ID card, which should indicate your name in Latin characters.

Greece is a member of the Schengen Treaty as well as the following countries:

Austria

Belgium

France

Germany

Denmark

Switzerland

Estonia

Iceland

Spain

Italy

Latvia

Lithuania

Luxembourg

Malta

Norway

Netherlands

Hungary

Poland

Portugal

Slovakia

Slovenia

Sweden

Czech Republic

Finland

Outside the Schengen area

For flights to destinations outside the above countries, you should have your passport, which should be stamped (Visa), where necessary, depending on the destination. For destinations outside the Schengen area, we suggest that you contact the embassy of the country you are planning to visit for more information.[Direct Link]

If your Greek identity card does not have your details in English then you should have your passport (which should be valid and not expired). For flights within the Schengen area it is necessary for you to have your ID card, which should indicate your name in Latin characters.

Greece is a member of the Schengen Treaty as well as the following countries:

Austria

Belgium

France

Germany

Denmark

Switzerland

Estonia

Iceland

Spain

Italy

Latvia

Lithuania

Luxembourg

Malta

Norway

Netherlands

Hungary

Poland

Portugal

Slovakia

Slovenia

Sweden

Czech Republic

Finland

Outside the Schengen area

For flights to destinations outside the above countries, you should have your passport, which should be stamped (Visa), where necessary, depending on the destination. For destinations outside the Schengen area, we suggest that you contact the embassy of the country you are planning to visit for more information.[Direct Link]

The EU (European Union) has set the dimensions of hand luggage and must not exceed the following dimensions: 56cm x 45cm x 25cm (including handles, exterior pockets, and wheels).
The weight of the luggage is usually 20 kilos per passenger.
(Note: Each company may adopt different limitations, so it is advisable to contact the airline)

Please note that in many cases the airlines may have set a charge that depends on the kind of fare ticket. There are also some tickets that can not be changed at all. In case of an online reservation you have to send your request for a cancellation via eletronic form on our website.

In case of a reservation via telephone you have to call us and tell us the reservation number. We will contact the airlines and inform you accordingly. For the work of Viva 15€ will be charged for domestic flights and 15€ for international flights. Don´t forget that the every airlines has its own pricing policy for changing/cancelling their tickets.

The department for changes and cancellations is opened from Monday to Friday and from 9 a.m. to 7 p.m.

Note: Please note that for Low Cost Airlines (eg EasyJet, Ryan Air, Vueling, Air Berlin, etc.) in accordance with policy cancellations and changes implemented by these companies, you should contact the airline directly in order to implement your request to cancel or change a ticket purchased through VIVA. Almost all of these airlines allow you to submit a request to change or cancel your tickets directly through their website.

This situation can arise for 2 reasons:
• During your search, someone else bought the last available tickets of the flight or specific fare.
• The seats of the flight were filled before your search, but the flight is displayed in the results of the booking system because the system does not have the time needed to update the the new data.

The tickets are electronic (e-ticket). Upon completion of the payment of your tickets, we'll send you an email with details of your booking. You do not need to have a print of your reservation (email will send you) when you go to the airport. At the Check of the airline, you will have to present your ID or passport, and then you will receive all the necessary documents for you to board.

Each airline follows a different policy for unaccompanied minors and for this reason we suggest you contact the airline company that will carry out the flight.
Many airlines provide a traveling partner. Charges for these services rely on the pricing policy of each company.

No passengers under the age of two can travel without being accompanied by an adult passenger. There is a small charge for an infant passenger of this age group, for example 10% of the adult escort’s ticket price.

The pricing of your purchase is made through a automatic pricing system. Ifyou have not selected the billing informationduring thepayment, theinvoiceis issued on the first passenger's information. It is not possible to change the data of the invoice after the invoice has been issued.

• Adult passengers are considered to be from the age of 12 and older.
• Children passengers are considered to be from the age of 2 to 12 years old.
• The passengers from the age 0 to 2 years old are considered infants.

Also many companies classify their elderly citizens over the age of 65.
Note: Age limits may vary from company to company and depend on the policy of the respective airline.

There are three classes depending on the aircraft type and configuration of the seats which are determined by each airline:

Economy Class
The economy class normally occupies most of the seats in the cabin. They are seats offered at a lower cost and fewer services and amenities are offered to the passengers. If you are traveling with conventional companies and depending on the flight, usually the cost of the ticket includes free drinks and meals. Low cost companies often do not include food and drinks for free.

Business Class
These seats are expensive in relation to the economy seats. Business class offers more amenities and services to the passengers. The business class is separated from the economy class and is located in the front part of the aircraft cabin. The seats are wider and there is a greater variety in dining and drinks.

First Class
It is the luxurious and expensive seat in the aircraft. It is located in the front of the cabin with comfortable seats and a number of upgraded services. Also, it includes a large variety of meals (subject always to the type and duration of flight). The first class passengers enjoy more benefits and other services outside of the aircraft for example, separate Check in and separate airport lounges.

Passengers with disabilities and passengers with reduced mobility are required under EU law / regulation to inform the airline or travel agent for the need and type of assistance a minimum of 48 hours before the published departure time.

If you wish to carry special equipment, it’s necessary to contact the airline.
In most cases, special equipment is not included in the free kilos you can carry in your luggage. The charge depends on the type of equipment and the policy of the airline.

You should be aware that For ticket reservations with low cost companies, your baggage is not included in the fare. You can transfer it at no extra cost just in the cabin of the aircraft and should not weigh more than 5-6 kg.
The baggage fee varies from company to company, ranging from 10 € to 18 € per luggage.

The tickets are electronic (e-ticket). Even in the case of the loss of the email that we sent you with the details of your reservation, there will be no problem presented. You will only need to present your identity card or passport at the Check of the airline at the airport.

Unfortunately you can’t change the name on a confirmed booking.
Your name should be filled out as indicated on your ID or passport. In any case, you should pay close attention to proper completion of your name, because even if you have mistakenly entered you name, the booking will still be completed.

Note: Some low-cost airlines accept changing your name but there is a charge which depends on the policy of each company.

You should call us as soon as possible if you want to make any changes to your booking.
Please note that in many cases, airlines may have set a charge which depends on the type of fare ticket.Also some fares do not allow any changes to be made. If you proceeded with an online booking, you should submit your request online via the special form on our site. If you proceeded with a telephone reservation, you should call us and tell us the number of your reservation. We will contact the airline and we will let you know. For actions that will made by Viva.gr, there will be a charge of 15 € for each domestic ticket and 15 € for each international ticket, without including any possible charges set by the airline for the change.

The department for cancellations/changes is opened from Monday to Friday from 9 a.m. to 7 p.m.

The refund of the total or partial amount of the air ticket depends on the policy of the airline and the fare you have selected.
Upon completion of your reservation, the confirmation email informs you about all the rules regarding the fare you have selected.

Sometimes airlines are forced to make changes and modifications on the schedules, hours and number of flights.
The passenger may be entitled to seek compensation from the airline, depending on the change that has been made by the airline on a flight.
In any case, our company will make every effort in order to inform you as soon as possible of any change.