While call centers have been using data analytics for decades, the way that this data gets used continues to evolve and helps the best call centers create net-new value through different applications and uses of Big Data – in this case, Big HR Data or workforce analytics. Even though this is a call center specific article, the lessons learned apply across many (arguably all) business capabilities and disciplines.

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Is 36 months the new 24?Starlene Michel Perhaps employers should focus on Health and Safety, Human Rights, Good Faith, and Investigations instead of looking for shortcuts or complex contracts to cover their... – Feb 04, 6:17 PM