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REVIEW RESERVATION

Review, change, or cancel reservations made on Hawthorn.com. If you need additional assistance, please call 1-800-337-0202.

Hotel Reviews from Hawthorn guests:

booked kitchenette room, none avaialable, waited and waited next day for swich, called 3 times to front desk, finely one available, needed 2 trips to pack belongings into car...
more »

booked kitchenette room, none avaialable, waited and waited next day for swich, called 3 times to front desk, finely one available, needed 2 trips to pack belongings into car to move, asked if room card would work, did not desided not worth the !!!! to stay at hotel to save my employer little on money and checked out and moved to a better nationwide hotel chain, problems with bill at check out too.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Guest,
I am sorry to hear that your stay was not the great experience you anticipated. I hope the alternative accommodations that you found allowed you to relax. Thank you for taking the time to write the review of our hotel.
Sincerely,
Martin Donnelly
General Manager
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i enjoyed my stay st the hawthorn suites.the staff was very friendly;and
helpful.the maintenance;that came to attend to minor problems;was also
very friendly,and helpful.i do ...
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i enjoyed my stay st the hawthorn suites.the staff was very friendly;and
helpful.the maintenance;that came to attend to minor problems;was also
very friendly,and helpful.i do not drive a car;and the location was poor;but
it was my error;not the hotel.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Valued Guest,
Thank you for the review of your recent stay at the Hawthorn Suites. Our associates are indeed extremely friendly and it is always nice to hear our guests recognize them for that fact. Perhaps you will come see us again should your travels bring you to Sacramento. We would love to welcome you back.
Sincerely,
Martin Donnelly
General Manager
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Room was spacious, staff polite, and breakfast was nice to have.
Some ants in the bathroom, but did not report to staff.
more »

Room was spacious, staff polite, and breakfast was nice to have.
Some ants in the bathroom, but did not report to staff.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Valued Guest,
I appreciate you completing a review of your recent stay with us. Thank you for the kind words about our hotel and staff. My Maintenance team have addressed the room issue. I am glad you brought it to our attention. Please come back and see us again. We would live to welcome you back to the hotel in the future.
Sincerely,
Martin Donnelly
General Manager
Hawthorn Suites Sacramento
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Large rooms, great beds, lots of TV channels, decent fitness center and a nice breakfast every morning. Bathrooms, including towels and supplied amenities, could use and upda...
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Large rooms, great beds, lots of TV channels, decent fitness center and a nice breakfast every morning. Bathrooms, including towels and supplied amenities, could use and update or a refresh.
Neighborhood is not the best, but I never felt unsafe while on the property. The from desk staff is very nice.« less

The hotel was fine, good breakfast. But the online info about the rate was confusing. Expected $112 w/free parking for a week. Not the case. $139 w/free parking. Would have ma...
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The hotel was fine, good breakfast. But the online info about the rate was confusing. Expected $112 w/free parking for a week. Not the case. $139 w/free parking. Would have made other plans.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Valued Guest,
Thank you for the review. I am dismayed to hear that you received information that was confusing in nature, but glad that you chose us and enjoyed our sumptuous breakfast during your stay. We strongly believe that our 'Stay, Park & Fly' rates are extremely attractive and represent excellent value for our guests. We hope to see you again in the future when you next fly out of Sacramento Airport. We would love to welcome you back.
Sincerely,
Martin Donnelly
General Manager
Hawthorn Suites Sacramento
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