The service is not available to guests who are waitlisted, in transit or those collecting tickets on departure.

The Etihad Chauffeur service can only be used by travelers who have a corresponding arriving or departing flight on the same day. The service cannot be availed on any other day for any reason.

Etihad Chauffeur is not available to Un-accompanied Minors (UM).

Etihad Chauffeur service must be booked at least 24 hours in advance of travel. Service will not be confirmed for bookings made within 24 hours. Service cannot be arranged for guests on arrival airport without prior bookings.

Etihad Chauffeur operates within specific distances of all destinations where offered. If the service requested exceeds the specified mileage limits in any given city, guests are required to pay for the excess mileage at the locally applicable rates. All charges for excess mileage should be settled by guests directly with the chauffeur.

If a guest fails to cancel an Etihad Chauffeur booking and the chauffeur arrives at the appointed time and place only to be sent away, this will be termed as “No Show". The service cannot be rebooked for a future date in conjunction with the same ticket.

Etihad Chauffeur services are provided by third party service providers. Etihad has no liability for loss, personal injury or death incurred during the use of such facilities and services unless such loss, personal injury or death is / are caused solely by Etihad negligence.

The Etihad Chauffeur service may be restricted on some special/promotional fare tickets. Please check with your travel agent or with the Etihad Airways office at the time of your booking.

Etihad Chauffeur is not available for use with complimentary tickets or complimentary upgrades from Economy to Business and/or First Class.

Guests must adhere to the pick-up times given to them. The pick-up time is neither flexible nor negotiable. Drivers will wait for a maximum of 20 minutes, after which the driver will advise the guest and promptly be released for the next assignment.