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Frequently Asked Questions for EBT Cardholders

How will I get my first EBT card and PIN?

If you have never had a Missouri EBT card, one will be mailed to you
when your application for food stamps or Temporary Assistance is approved.
You will also receive a Personal Identification Number (PIN) in a separate
mailing. If you have not received both within 5 days of receiving your
notice of eligibility, contact the FSD Information Center at toll free at 1-855-FSD-INFO (1-855-373-4636).

If you have received your EBT card and want to shop immediately, you
can call 1-800-997-7777 to select PIN.

What if I have a card, but haven’t used it for a while?

If you have a Missouri EBT card but have not used it for a year, call
the FSD Information Center at toll free at 1-855-FSD-INFO (1-855-373-4636). A new card will be sent. Your PIN will be
the same unless you call 1-800-997-7777 to
change it.

If you have used your EBT card within the last 12 months, your current
card and PIN will work.

How do I change my PIN?
You have the choice of having a new PIN mailed to you or selecting
a PIN through the Customer Service number at 1-800-997-7777.
You must use a touch-tone phone if you want to change your PIN over the
phone. Who can use the EBT card and PIN?

Anyone who is a member of your household may use your EBT card.

If you have named an authorized representative or a protective payee,
this individual will receive a card and PIN. The individual you select
as your authorized representative or your protective payee will have
FULL ACCESS to your benefits, just as you do. If you no longer wish to
have an authorized representative or would like to choose someone else,
contact the Family Support Division office by calling the FSD Information Center at toll free at 1-855-FSD-INFO (1-855-373-4636).

Does it cost to use my card?

There are NO charges for:

Food stamp purchases;

Balance inquiries;

Purchases with cash benefits (food or nonfood);

Paying bills with cash benefits; and

Cash back when making purchases with cash.

You will have to pay:

At an ATM (Automated Teller Machine), there is no fee for first withdrawal,
but there is an $.85 charge for each additional cash withdrawal.

At a POS (point-of-sale machine at the register), there are no charges
for food purchases, but there is an $.85 charge for each cash withdrawal.

There may be additional surcharges by the retailer.

Where can I use my card?

You can use your card in any store that displays the QUEST Mark ®,
or ATM that displays the QUEST Mark ®, STAR ®, or SHAZAM ® logos.

QUEST is a registered service mark of NACHA – The
Electronic Payments Association in coordination with the National EBS
Council. All rights reserved

Use of the trademark name SHAZAM or the SHAZAM logo
in any advertising, promotional material, or otherwise is granted only
to financial institutions with a SHAZAM processing agreement or agencies
operating on their behalf. Use of any other party is prohibited without
the prior written consent of the SHAZAM network.

The STAR trademark, service mark and trade name referenced
in this material are the property of STAR Networks, Inc.

Where you can't use your TA EBT Card

As of August 28, 2013, it is illegal to use your TA EBT card at:

Liquor store

Casino, gambling casino, gaming business (including bingo hall)

Adult-entertainment business where performers disrobe or perform in an unclothed state for entertainment (strip clubs, gentlemen's clubs, etc.)

Any place mainly for or used by adults 18 or older and/or not in the best interest of the child or household.

If your TA EBT card is used at any of these locations, you will be required to pay back the amount the purchase.

As of August 28, 2013, it is against the law for retailers at these locations to accept TA EBT cards

Any item mainly for or used by adults 18 or older and/or not in the best interest of the child or household

As of August 28, 2013, buying any of these items with your TA EBT card is considered misuse. The Family Support Division (FSD) checks TA EBT purchases. If you misuse your TA EBT card, you will no longer be able to use a TA EBT card and FSD will select a new person to make purchases for your child/children.