Your shipping guide

Understanding your shipping costs

Volumetric weight is used to determine the weight of a package, which determines the shipping costs. By volumetric weight we mean a package’s density, which is the amount of space it occupies in relation to its actual weight – the bigger your shipment, the higher the volumetric weight.

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Frequently asked questions

Weight and size restrictions vary depending on the service and destination. Does your shipment exceed our standard limits? View our guide on weight and size restrictions.

Are there any items I cannot send through TNT? What type of goods are prohibited?

TNT provides a business-to-business package delivery service for business mail, documents and parcels. Certain dangerous goods and hazardous materials can be shipped under appropriate conditions. See Dangerous Goods for a lists of restricted items which we can handle for you. For more information feel free to contact us.

Why do I need to provide the weight and dimensions of my parcel?

Exact weight and dimensions are necessary to ensure speed of delivery. If this information is not accurate, your parcel may be delayed in transit, the difference in cost will be requested and a possible additional service fee applied before the parcel's journey can continue. View our guide to calculating volumetric weight.

What documents are needed to accompany my shipment?

All TNT shipments must be accompanied by a consignment note and package labels. All shipments that travel outside the European Union must also be accompanied by a commercial invoice. Both documents can be generated automatically when you book online.

How do I prepare an international shipment?

Please refer to the Global compliance section for more details on how to handle customs and find out more about export control. You can also visit the Preparing your shipment section for tips about how to pack your goods in the most efficient way.

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