Unable to add a sub-user to My F-Secure. Error message: "The person already belongs to another group

Issue:

Unable to add a sub-user to My F-Secure account. Error message: "The person already belongs to another group".

Resolution:

A user cannot be invited to your My F-secure account if their email is used for another My F-secure account. User account can only be a sub-user in one My F-Secure account at a time.

If that user has a separate My F-Secure account, please contact support and we can remove it if needed.

If that email was used under another account as sub-user account, the owner of the account can delete the account. They need to log in to the account and remove the user so that the account is freed up to be linked somewhere else.