2016, it’s a wrap!

2016 has been a fantastic year for Mable. To date, we have over 750 care workers available on the Mable platform, and by enabling them to connect directly with clients, we’ve saved families over $1,000,000 in care and support fees. Here’s just a snapshot of some of the things we’ve celebrated this year:

Match of the year

This year, clients continued to surprise us with the range of interesting requests appearing in our job posts. From someone in Jindalee QLD looking for a support worker to join them at a street party, to a client in Sydney searching for help to build and manage a website, we’ve been delighted with the diversity of matches that we have been able to facilitate on the platform.

In October, Brisbane-based Mable client Nhon was seeking support to attend a Mexican festival. He shared his experiences with support worker Kelvin after a great day out:‘Kelvin provided excellent care for me today. He has an amazing personality and he is very empowering and uplifting. He kept making me laugh he helped me physically and also emotionally by his positive attitude which made me positive as well. He is someone that I would ask for support over and over again. Overall it was an amazing first experience hiring a carer through Mable. I will definitely use Mable more. Thanks Kelvin’. – Nhon.

Mable in the news!

This year, we’ve been featured in various news publications. Many thanks to our clients and care workers who have gone out of their way to actively support us in the media – without the support of our community, we wouldn’t have been able to spread awareness about Mable.. Here are a couple of our top features:

Mable on Channel 9’s Today Show

Today spoke to relationship expert Melissa Ferrari about the new ways technology is helping people to connect with the support they need over the Christmas season. Click here to watch the segment.

Mable on Channel 10 News

Channel 10 News shared the story about Mable client Ruth and care worker Sue. Click here for more information.

Mable on Sky News

Mable founder, Peter Scutt, was interviewed on Sky News in November. If you missed the interview, here’s the link to the full video.

This year, we’ve made a number of changes to our platform to make it easier to use for clients and workers. Here are some of the improvements we’ve made in 2016:

To celebrate and reward workers who reply promptly to clients who message them through the Mable platform, as of December, each care worker’s response time is visible and impacts ranking in our search results. This will help clients make an informed decision about who they would like to message.

For coordinator accounts, we’ve launched a new compliance section, which allows organisations to list any terms and conditions that they would like care workers to acknowledge before entering into an agreement, as well as giving them access to the relevant documents and qualifications of workers they have an agreement with.

Our new and improved billing section includes a more user-friendly view of all transactions, an option to download all invoices, and allows users to export all of their sessions on their timesheet in CSV format.

We’ve also updated our payment system to ensure care workers can receive their pay faster; after payment has been collected from clients, it is processed to care workers on the next business day.

2017 is going to be even bigger!

Coming to the end of 2016, we’re proud of how far we’ve come, and we also can’t wait for 2017 and what it has in store for us. 2017 will be an even bigger and better year for Mable. Here are some exciting things to look forward to:

Changes to Consumer Directed Care

On 27 February 2017, the government will introduce a new phase of Consumer Directed Care, giving you the ability to take charge of your own home care package. For the first time, recipients of aged care government funding will be able to choose what services you want, who comes to your home to deliver them, and negotiate what you pay for that service.

We’ve met with hundreds of consumers whose lives have improved since they have had the ability to take charge of their own home care package – consumers like Fran, who helped her mother double the hours of care from her home care package by engaging care workers directly through Mable.

We’re excited for 27 February 2017, as thousands of Australians like Fran’s mother will have the freedom to unlock more hours of care.

Mable app

In 2017, we’re looking to launch a Mable app to help care and support workers respond to clients faster.

Policies

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Important Notice: While we verify certain key information (police checks, key qualifications, references) during the on-boarding of each care worker, they represent other information about themselves to customers via their profiles that we do not independently verify. In exercising your choice of care worker and hiring them directly, we recommend that you check their credentials and original documents when you first meet them and provide ongoing supervision. We recommend that care workers take a file of their key documents with them to their first meeting.