CITYGUIDE SYSTEM FEATURE DESIRABILITY

For this section, please indicate which functions/features you think are Essential, Desirable, or Not Needed by marking the "VALUE" columns with values from the scale below. In the first column, indicate the value of each item in an unfamiliar city. In the second column, indicate the value of each item in a familiar city.

Scale:

0 = Not Needed.

1 = Desirable: The feature would be nice to have but is not essential for me to consider buying the program.

2 = Essential: I would not consider buying the program without this feature.

VALUE: 0 = Not Needed 1 = Desirable 2 = Essential

#

Unfamiliar
City

FamiliarCity

Position/location shown on an electronic map:

1

hotels

2

restaurants

3

landmark/tourist attractions

4

theaters/shows/movies

5

sports arenas

6

shops

7

museums

8

parks

9

specific address

VALUE: 0 = Not Needed 1 = Desirable 2 = Essential

#

Unfamiliar
City

FamiliarCity

Trip Planning, Navigation, and Routing:

Toll Information:

10

hotels

11

restaurants

12

landmark/tourist attractions

14

theaters/shows/movies

15

sports arenas

16

shops

17

museums

18

parks

19

specific address

Route distance based on:

20

using fewest roads possible

21

shortest route distance

Route Guidance:

22

outlined on an electronic map on the computer screen

23

map printed on a piece of paper (for use in car)

24

written directions displayed on the computer screen

25

written directions printed on a piece of paper (for use in car)

VALUE: 0 = Not Needed 1 = Desirable 2 = Essential

#

UnfamiliarCity

FamiliarCity

Parking information present:

26

computer-based yellow pages that provides a services and attractions directory

CITYGUIDE DEMONSTRATION FIDELITY

It is important to understand how much the CityGuide demonstration put you in the place of a user. To help us, please mark with an "X" to indicate how much the statements below apply to you. Marking toward the 100 indicates that a statement strongly applies. Marking toward the 0 indicates that it does not apply.

1. I felt the demonstration captured my attention.

2. In my opinion, other drivers will feel the demonstration captures what using the system will be like.

3. In my opinion, other drivers will feel their attention captured by the demonstration.

4. The demonstration gave me the feel of what using the system would be like.

5. I would like to see other new system demonstrations.

6. My attention wandered during the demonstration.

7. In my opinion, other drivers' attention will wander during the demonstration.

8. The demonstration gave me a realistic impression of how the system might work.

9. The demonstration will give other drivers a realistic impression of how the system might work.

CITYGUIDE: TRUST & SELF–CONFIDENCE

We are interested in your judgments of how trustworthy you believe the technology to be. In addition, we are interested in how much self–confidence you have in your ability to do things yourself.

First, think about your trust in people. We all trust some people more than others. If you think about people you know, you can probably think of some you trust very much and others you trust much less. We do not trust all people equally, and we can express how much we trust a particular person.

We also think about trusting things, such as products. For example, I trust my car to start in the morning because it has never failed to do so. I trust my spouse's car much less because of a history of trouble.

Similar to trust, we can also consider the self–confidence in our own abilities. For example, you might have a great deal of self–confidence in your ability to walk to work because you have been doing it every day for several years.

If you think about it for a moment, we could rate our degree of trust and self–confidence in many of the things we use on a scale like those shown below. So let's rate a few functions that may be available in your vehicle in the future. Marking toward the 100 would indicate that a statement strongly applies. Marking toward the 0 would indicate it does not apply.

1a. I would trust a navigation system to guide me through an unfamiliar city.

1b. I have confidence in my ability to navigate myself through an unfamiliar city.

2a. I would trust a navigation system to guide me through a familiar city (e.g., home town).

2b. I have confidence in my ability to navigate myself through a familiar city (e.g, home town).

3a. I would trust a warning system to notify me of icy roads.

3b. I have confidence in my ability to identify icy roads based on my own experience.

4a. I would trust a navigation system to guide me through an unfamiliar city to the airport on time.

4b. I have confidence in my ability to navigate myself through an unfamiliar city to the airport on time.

5a. I would trust a new automatic route guidance system to avoid highway congestion.

5b. I have confidence in my ability to avoid highway congestion based upon my own observation of traffic.

6a. I would trust an in-vehicle service directory to locate a restaurant in an unfamiliar town.

6b. I have confidence in my ability to locate a restaurant in an unfamiliar town.

7a. I would trust a navigation program to locate an acceptable hotel in an unfamiliar town.

7b. I have confidence in my own ability to locate an acceptable hotel in an unfamiliar town.

8a. I would trust a navigation program to select a route that avoids highways.

8b. I have confidence in my own ability to select a route that avoids highways.

CITYGUIDE USER ACCEPTANCE ISSUES

The following items will give us a better idea of your opinion of CityGuide. For each item, please mark with an "X" to indicate how much the statements below apply to you. Marking toward the 100 indicates that a statement strongly applies. Marking toward the 0 would indicate it does not apply.

1. CityGuide would match my driving style.

2. I can see benefits of using CityGuide.

3. I can explain the benefits of using CityGuide to other drivers.

4. CityGuide is easy to understand.

5. CityGuide is easy to use.

6. The demonstration let me experience what using CityGuide would be like.

7. I would benefit from using CityGuide.

8. CityGuide has advantages over paper maps.

9. CityGuide has advantages over listening to traffic reports on the radio.

10. I am comfortable evaluating CityGuide after watching the video.

11. I would be able to use CityGuide successfully.

12. Using CityGuide would be consistent with my daily activities.

13. Using CityGuide would be consistent with the way I drive.

14. I think other drivers will see the benefits of using CityGuide.

15. I think that other drivers would find CityGuide easy to use.

16. I think that other drivers would find CityGuide easy to understand.

17. CityGuide is an improvement over currently existing information sources.

18. CityGuide has advantages over guide books.

19. I think it will be easy for me to tell when other drivers are using CityGuide.

20. I think the driver in the demonstration benefited from CityGuide.

21. I could use CityGuide effectively.

22. Other drivers could use CityGuide effectively.

23. I would use CityGuide if it was available for a city I was going to visit.

24. I would consider buying CityGuide software for use in my home town (city of residence).

25. I would consider buying CityGuide software for unfamiliar places.

26. I think other drivers would use CityGuide software for use in unfamiliar places.

27. CityGuide will reduce the probability of automobile accidents in unfamiliar cities.

28. CityGuide will reduce the probability of automobile accidents in familiar cities.

29. CityGuide will force a change in my driving habits.

30. CityGuide is a technological fad.

31. CityGuide will reduce the amount of time I spend in traffic jams.

32. CityGuide will decrease the amount of money I spend on gas.

33. CityGuide will decrease the amount of time I spend navigating in unfamiliar areas.

CITYGUIDE PERCEIVED USEFULNESS

The following items will help us to understand how useful drivers find CityGuide to be. For each item, please mark with an "X" how much the statements below apply to you. Marking toward the 100 indicates that a statement strongly applies. Marking toward the 0 would indicate it does not apply.

CITYGUIDE PERCEIVED EASE OF USE

The following items will help us to understand how easy to use drivers find TravTek to be. For each item, please mark with an "X" to indicate how much the statements below apply to you. Marking toward the 100 indicates that a statement strongly applies. Marking toward the 0 would indicate it does not apply.

1. Learning to operate CityGuide would be easy for me to do on my own.

CITYGUIDE USER TEST QUESTIONS

Please mark with an "X" how much the statements below apply to you. Marking toward the "6" indicates that you strongly agree with the statement. Marking toward the "1" indicates that you strongly disagree with the statement.

1. The CityGuide system's Map Display:

was easy to learn

was easy to use

was useful

2. The CityGuide system's Text Instructions:

was easy to learn

was easy to use

was useful

3. Of the two routing options, Map Display and Text Instructions, which did you prefer?