Recent Reviews in Miyota

Expedia Verified Review

5 out of 5

We have stayed at a wide range of hotels and onsen over the years up and down Japan. At some there is no choice but to dine in house. At some there is no choice but to rely on the hotel's shuttle for access. Usually this turns out to be no problem at all and the visit is very enjoyable. But sometimes the experience might seem a little bit too controlled. The Kusatsu Hotel and the hot springs town it serves excel because they provide an unusual variety of choices. While the hotel baths are very nice the nearby outdoor baths in the public park are sublime. The hotel's location is perfect between the park and town. And while we dined in town and cannot judge the hotel's cuisine everything else about the service we received was excellent.

We'd stayed at other Onsen hotels and that's why we chose this hotel. Our hotel room air conditioning wasn't working but a staff member came & tried to repair and it didn't work so he brought us a fan. It worked out well because it cooled off during the night. The bathroom had a mildew odor and the room smelled a bit of smoke but it was tolerable. The onsen is wonderful with the 6 different pools but needs overhauling, new tile as there was much grout missing and the patio window doors going from the inside onsen to the outdoor onsen was dirty. The smorgasbord meal was just "ok" (I'm comparing to the same type of hotels offering same type of meals in other parts of Japan). They have a FANTASTIC staff of people!!!