Crozscore:

Crozscore:

Software Description:

Automate sales and service with artificially intelligent chat. Improve close rates and customer experience with the help of AI powered chat.

With ChatrHub...

Automatically chat and text with customers.

Use pre-designed or custom conversation workflows.

Get started with an easy-to-install chat widget - and add it anywhere you want!

Transfer conversations from the AI chatbot to a live agent.

Measure conversion and resolution rates, and use data to make improvements.

Maintain a central repository of conversations for future reference.

Software Description:

ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.

The tool is most suitable for personalizing the shopping experience of your customers by displaying them right offers and providing them help wherever needed, which will help you to strengthen sales.

Furthermore, this chatting platform allows the support executives to send proactive chat invitations to the website visitors and guide them through the sales process.

Key features:

Emoticons

Customize Logos and Colors

Chat Ratings and Surveys

Proactive Chats

Chat History

File Transfer

Canned Responses

Multiple Operators

Chat Monitoring

Chat Routing

Social Media Integration

Co-Browsing

Software Description:

LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website.

In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time.

LiveChat also includes features such as help desk ticketing systems, tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.

Features:

Calendar Management

Scheduling

Marketing Automation

Email Integration

Data Visualization

Notifications

Data Export

Multi-User

External Integrations

Customer Management

Dashboard

Chat

Features:

Call Tracking

Third-Party Plugins/Add-Ons

Chat

Dashboard

Customer Management

Features:

Chat

Dashboard

Customer Management

External Integrations

Batch Permissions & Access

Multi-User

Notifications

Google Apps Integration

Lead Management

Data Export

Data Import

Email Integration

API

Lead Scoring

Third-Party Plugins/Add-Ons

Scheduling

File Sharing

2-Factor Authentication

Summary:

Text and Chat with Customers with the Help of AI

Foster High Retention Rates

Provide Omnichannel Solutions

Personalize the Customer Experience

Remain Competitive

Generate Metrics and Reports

Maintain a Central Repository of Communications

Automate communication with AI Chatbot

Summary:

No key features associated with this application.

Summary:

Tickets: Keeps the communication going and handles cases via tickets.

Customization: Fine-tuning of the look and developing user's brand awareness.

Tags: Assigning case-specific tags to chats and tickets to easily find them in the Archives.

File-sharing: Sharing files with website visitors over chat.

Reports: Data gathered by LiveChat is available in easy to read statistics and graphs.

Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.

BRONZE

$9.001 user(s) / month

Included in plan:

Unlimited chats

Web, Mobile & Desktop App

Chat history

1 Domains

Visitor tracking

Ticketing

SILVER

$19.002 user(s) / month

Included in plan:

All BRONZE Features

2 Domains

Customize Logos and Colors

Ratings & Surveys

Greetings

File Transfer

Canned Responses

GOLD

$39.003 user(s) / month

Included in plan:

All SILVER Features

Forums & Learner Communities

Departments & Groups

Supervise Chats

Multiple Operators

Chat Routing

Reports

White Label

Multiple Languages

Snapshots & Cobrowsing

Escalations & Transfer

Call Back

ProProfs Knowledgebase

Integrations

ENTERPRISE

$199.001 user(s) / month

Included in plan:

All Gold Features

Advanced Customization

Supervisor Dashboard

ProProfs Survey Maker

Access Reports via API

Customization Service

Audit & Admin Controls

SLA & Custom License

Vault

Enterprise Reporting

Customer Support

Pricing:

Starting from: $16.00/month

Credit card required: N/A

LiveChat is offered as SaaS, and comes with a 30-day free trial. There are 4 plans to choose from:

Starter - $16/seat/month

Team - $33/seat/month

Business - $50/seat/month

Enterprise - $149/seat/month

FAQs:

No FAQs associated with this application.

FAQs:

Does this service offer guides, tutorials and or customer support?

Yes.

Does this service offer multi-user capability (e.g. teams)?

Yes.

Does this service offer an API?

Yes.

Does this service integrate with any other apps?

ProProfs Chat can be integrated with numerous other apps. Here is a list of the applications that integrate seamlessly with it:

What are some applications this service is commonly used in tandem with?

ProProfs Chat's potential goes beyond measures. As it is a customer support tool, it can be used in tandem with sales tool and other customer support tools.

What platforms does this service support?

ProProfs Chat is a web based tool. However, it does have desktop and mobile apps for iOS, Windows and Android.

What is this service generally used for?

ProProfs Chat can be used for interacting with visitors, monitoring onsite behavior, capturing leads and offer customer support to existing customers.

Who are the main user groups of this service?

ProProfs Chat is a tool to increase visitor engagement for any business. Whether it is an ecommerce website or a service provider. The benefits of ProProfs Chat can be reaped by any online business. It is responsible to offer a platform where a business can reach out to visitors, monitor their behavior, generate leads and much more.

FAQs:

What are some applications this service is commonly used in tandem with?

It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics.