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Why It's Critical to Stay on Top of Fleet Technology Trends

Twenty years ago, online search engines were just beginning to gain traction. Today, many consumers can’t live without them. Online searches have changed the way customers find services and information, and your company has likely received business from an online search in one form or another.

What will be the next transformative piece of technology in 5, 10 or 20 years? As a fleet company, it’s hard to know where to turn for technology forecasts. You know doing business today isn’t the same as it was 20 years ago, and maybe you’re still catching up. But not staying on top of trends can cost you in productivity, efficiency and ultimately customer satisfaction. Small- and medium-sized businesses, as well as enterprise-level fleets, must look toward the future if they want to be prepared to keep up with increasing consumer demands. Those in field service, distribution, delivery and utilities—anyone running a fleet of vehicles with drivers—could be impacted.

What does that mean for your bottom line? A recent study done by the International Data Corporation (IDC) predicted that by the end of 2019, companies will generate at least 45% of their revenue from new business models arising from changes in technology1. That might mean using predictive analytics to get ahead of service calls before a furnace breaks, providing up-to-the-minute arrival times for deliveries, or ensuring your vehicles have the 5G capability to transmit data back to the office. It all adds up to a better and easier customer experience, one that customers will seek out over a paper-laden, slow-to-respond or uncommunicative business.

Customers are already demanding more information, quicker responses and faster service. Whether you’re a plumber with 12 trucks, or a VP of Operations with a fleet of 400, it’s critical to know how technology could impact your company in the future, so you can keep those customers happy. Verizon Connect has partnered with industry experts to present the webinar “Navigating the Tech Trends Transforming On-the-Go Business.” Attend for free to learn how implementing fleet technologies now can help you succeed in the future.

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