I added bold and italics and removed the email addresses for privacy in example below. My concern is the "HTML formatted (bold)" This was not an issue in older version of Spiceworks it seemed to start with update around October 12. I hoped it would have"been worked out" with the latest updates but have now began to think it is more unique than first thought? When a ticket is composed using Outlook the helpdesk retains format, as was sent to another Outlook user. However when a ticket is submitted by a Webmail user the ticket is like this: This is not the case when viewing from something other than spiceworks.

This message was originally HTML formatted. View in a HTML capable client to see the original version.\r\n\r\n I see it ... *whispers* was not under gardens of mabank ap .... sorry.... Dena Livingston Community Manager at Gardens of Mabank UAH Property Management, LP 120 Gardendale / Mabank, TX 75147 Office 903-887-6008 / Mobile 903-603-4061 / Fax 903-887-6009 user@domain.com This message may contain confidential and/or privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any information herein. If you have received this message in error, please advise the sender immediatley by reply e-mail and delete this message. Thank you for your cooperation.

Nope I wish it was that simple. I can change the client to (UTF-8) for encoding and set (Send Messages As Plain Text By Default) this still occurs. To make it more crazy, the first time I changed the above mentioned changes it stopped for a few test emails but then it returned within hour? Just to be clear on your question are you refering to, CCing the help-desk in spiceworks or when a request is submitted.

I know this is old but I am having the same problem with a program other than SpiceWorks but also sends alert emails that allow for reply. Did you ever figure this out. I run iMail, so I am thinking it is picking up some code inside the alerts.