We have a terrestrial aerial. Six days ago our Dish TV freeview box developed a problem, it records correctly but the result is very patchy indeed. All programs recorded over many days when played back freeze frequently then restart within a few seconds, then a minute later it does it again. We get pixellation at times.

We have checked the leads and contacts. We have rebooted many times. Still the same problem. Normal TV is fine so it is not the aerial. We have re-scanned all the channels, but no joy. Help please!

It is most likely interference which is causing those problems, on the channels that shows some pixelation are you able to press INFO on your remote twice to bring up more signal info and reply to us here on what you get fro each channel.

Thanks for the info, I have been looking into this for you and because this is interference related purchasing a UHF band pass filter which is available on our website using the link below, this will help eliminate the pixelation caused, We are certain this will rectify the issue however if you find that the issue is still being made even with the band pass filter on then you can contact us directly to have this returned and fefuded. the band pass filter link below: https://www.dishtv.co.nz/index.php?route=product/product&path=7...

Jim Air said:

Hi

I have done this and for all channels the Signal Strength fluctuates between 42-51% but occasionally drops to zero. The same fluctuation is happening in Signal Quality from 75-90% .

When it drops to zero is where we are getting the freezing of the picture and then as it comes up again the picture and audio slowly improves.

There is other data showing and I noted that the Video Mbps also drops to zero as does the Audio Kbps on occasion.

Hope this clarifies what is going on.

When we watch TV direct, i.e. not throught the Freeview box we have perfect reception so it cannot be the aerial.

Many thanks Dish TV Support, we received the filter about an hour ago, and it appears to have made a big difference. Very hopeful indeed. We did lose a huge lot of recordings in the meantime, but we are sure we will survive! ;-)

Thanks for the update, glad to hear it's working fine :) Let us know if you have any other questions or support!

Regards, Josh

Jim Air said:

Many thanks Dish TV Support, we received the filter about an hour ago, and it appears to have made a big difference. Very hopeful indeed. We did lose a huge lot of recordings in the meantime, but we are sure we will survive! ;-)