TERMS AND CONDITIONS

ORDER CONFIRMATION

Once we received your order we will send you an order confirmation to your e-mail. The confirmation includes information about your order. Always check your confirmation details and contact us immediately if you have any questions.

Please note that our warehouse is shared with the main store, because of this the webshop is not always updated with the correct availability. We therefore have to reserve the right to end the purchase if the product is out of stock at the moment.

PRICES

All rates of Palmgrens are in SEK and include VAT. If you entered the webshop from a non-EU country and thus not liable to pay VAT the VAT will automatically be deducted from the purchase. A delivery fee will be added to your order. Palmgren's reserves the right to adjust prices and possible price errors.

PRODUCT PRESENTATION

We have done everything we can to show all the colours correctly on our webshop, however we can not guarantee that all of the photos reflects the product's exact appearance. This is due to the fact that different computers and displays have different settings which can make the colours be perceived differently depending from where you visit Palmgrens.se

We strive to always publish the latest and most reliable information. We reserve for typographical errors on this website. If you have questions about an item, do not hesitate to contact us at webshop@palmgrens.se for additional information.

TERMS OF PAYMENT

We offer our customers to pay directly online by credit card, we accept Visa and MasterCard. No card fees will be charged. We reserve the right to decline your order if we do not get authorization for your payment.

For both domestic and international customers we also give the option to pay via PayPal. Prices are quoted in SEK and include VAT. Shipping costs are not included in the price, and will be adde. The specified amount is reserved on your account until we confirm that your order is available. Payment terms are specified in the shopping chart depending on the payment method.

All information related to your payment is encrypted using SSL (Secure Sockets Layer) when transferring to DIBS and your card details will not be recorded or stored by Palmgrens. Please note that you must have parental permission to shop at Palmgrens.se if you are under 18 years of age.

All transactions are processed by DIBS allowing for secure online transactions. DIBS guarantees fast and secure payment and qualify for the PCI DSS.

Read more about DIBS here. (Link to DIBS)

We handle your personal information in the safest way possible, in the event of a third party gaining unauthorized access to our customer data, we will not be held responsible for any loss.

When purchasing an order where a complimetary gift is included, and the original purchase is to be returned, the gift must be included with the return. Otherwise the value of the gift will be deducted from the refund.

UNRETRIEVED PACKAGE

For all unretrieved packages we will charge a fee of 250 SEK. The fee represents the cost of administration and shipping. If you should change your mind about the purchase when the package is sent from us, you must accept the delivery and then return it to us. If the package is not able to be delivered, it will be automatically registered as unretrieved package and charged accordingly.

Returns & Refunds

returns

We hope that you will be satisfied with your order. If at any time you are not completely satisfied with a purchases made from Palmgrens.se, or directly through customer service, you have the right to return your package within 14 days from the date that you received your order. The cancelling period in accordance with given regulations regarding online purchases.

In order for us to approve the return, the product has to be in original condition. The product should be well packaged, preferably in it´s original package together with its inner packaging along with any accessories. Any transport damages due to faulty packaging will be charged to the customer. We ask you kindly to avoid sending and putting address labels directly on the inner packaging.

We ask you to note that it is not regarded as an exercise of the right of withdrawal not to pick up a package or not to receive a delivery.

We also ask you to note that you are responsible to pay for the return postage/delivery. Save your return receipt - be aware that you are fully responsible for the return shipment.

REFUND

Reimbursement for a returned product will be refunded to the customer's account within 30 days. We will refund the money to your account as soon as we received your approved return.

If your package is damaged at the pick-up we ask you to report this immediately to the delivery point. If you discover other damages after opening your package, please contact us immediately at webshop@Palmgrens.se

TERMS OF DELIVERY

DELAYS IN DELIVERY

Although we do our utmost to deliver your product in the time promised, it may be delayed. If your delivery is delayed, please contact us immediately and we will help you further.

Palmgrens.se is not responsible for any damage that come as a result of an announced delivery delay.

FORCE MAJEURE

In the event of a change in legislation, government action, labour conflicts, war, fire, sabotage, accident of larger scale and in cases where they could not be predicted and therefore could not be prevented so that this affects the contractual agreements with Palmgrens.se, we consider ourselves exempt from to fulfilment of the purchase as well as any obligations this entails.

Information

About Palmgrens

Palmgrens, with its 120 years of heritage, is one of Sweden’s most established producers of leather goods. The company first opened its doors in 1896 as a Saddler and became a Royal Warrant Holder servicing booth the Royal Court as well as military and private customers. Although the company has developed over time we still focuses on solid crafts in natural tanned leather. In particular handcrafted handbags, suitcases, travel requisites and interior pieces. The essence of Palmgrens has always been functional products in classic designs for the quality conscious consumer. The Rattan Bag, first launched in 1950 and now a Swedish icon as popular as ever, is exclusive in its design and craftsmanship combining tanned leather and rattan. Our assortment of jewelry holders, storage and boxes are unique in their exquisite finish and luxury detailing. We also carry an extensive offering of leather accessories - wallets, purses, key holders and passport covers to mention a few.

To keep the evolution of the brand our assortment is continuously updated with new products, renewed classics or design collaborations. Follow us on Instagram, Facebook or Pinterest for all our updates.