Customer Service

Shipping & Delivery

All goods purchased through Tradestore.com.au come with a standard delivery fee. We will do everything we can to ensure your products receive a speedy and efficient delivery. As we use an external courier company products can take up to 7 days to be received.

The delivery times apply to items we currently have in stock - which is pretty much everything on the site. If we don't currently have your item in stock there may be a further delay in you receiving your goods within the time-frame outlined above.

Privacy & Security

This privacy policy sets out how Tradestore uses and protects any information that you give Tradestore when you use this website. Tradestore is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Tradestore may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Returns & Replacements

Any items that YOU the Customer consider to be defective must be pre-authorised by Arrow Sales the Supplier. All such returns require a return authorisation and must be shipped back to Arrow Sales immediate. Authorised returns of products considered to be defective will be subject to inspection by Arrow Sales. It must also be noted that Arrow Sales reverse the right to refuse credit or replacement should we feel that the product has been mistreated or damaged intentionally

Orders

All orders are subject to acceptance by Arrow Sales the Supplier and hereafter referred to as Arrow Sales due to the high cost of processing orders, a minimum order of $200.00 is required

Pricing

Prices are subject to change without notice. Please be aware that orders will be invoiced at the pricing prevailing at the time of the order. Prices are not guaranteed

Liability

Arrow Sales the Supplier is not liable or responsible for loss or damage in transit. Deliveries should be carefully checked upon delivery for total carton count and condition. Any shortage or evidence of damage must be noted on the freight carrier’s delivery receipt and reported immediately to Arrow Sales. Any short deliveries in unopened cartons that be attributed to picking/packing errors must be reported to Arrow Sales within two (2) working days of receipt of goods