Frequently Asked Questions

We can track student progress. We have various methods in obtaining a progress report on a student. For about 65% of courses taken, we can pull an automated report on a student through our registration system. For the rest, we go direct to our content developer and do an individual Progress Report (PR) for that student. We are continuing to work with our content developers to upgrade the means to pull automated PRs in the most expeditious manner.
Students are provided a toll-free number that they can call to access live help between 8:00 AM and 6 PM EST.
Students (or potential students) can access these tutorials using a current Web Browser at their convenience.

Refunds for online courses are only given under the following circumstances:
If the student does not complete their course by the end-date stated on the welcome letter, there will be additional fees for extended access to the course and any online reference materials, such as eBooks. Not all courses are eligible for an extension and extension discussions will only take place with the Registrar within the last month of the students’ enrollment period.

Nearly all of our courses and programs are self-paced and open enrollment, so you can start your training immediately and move at your own pace until completion. Most programs can be completed with-in 4 to 6 months after you register but you are given plenty of time to complete if needed. Course and Program lengths vary depending on the subject matter. All courses and programs list the average number of hours to complete and the length of time you have to access your training. As a general rule, if you spend 5 to 7 hours per week on your studies you should be able to complete your training in the timeframe allotted.

Most materials that you will need are included. If your materials are included then their cost will be covered by your tuition. For those courses that do not have materials included, you will be told by your Training Assessment Manager (TAM). Also, Software is not included/supplied with any course/program at all. We will ship materials that are included through ground service upon enrollment. Some course and programs contain online material for download only. For these courses shipping of books is not required. Please make sure that you list a valid mailing address and we cannot ship to P.O. Boxes.

No. Students are encouraged to work at their own individual pace in order to get the maximum benefit from their course. Login when you want (24x7) and start learning. You may progress through your course as quickly or slowly as you wish provided that you finish your training.

A self-paced course means that the student is given all of the resources necessary to study, understand and pass the course. There is not an industry expert available for these courses to help the student understand the content of the course.
A mentor supported course functions the same way as a self-paced course does but there is an industry expert available for these courses to help the student further understand the content of the course.
An instructor supported course means that the course has an instructor who will dictate the flow of the course. The instructor is also there to help the student understand content related questions of the course and grade turned in assignments from the student.

Certificate: Programs listed as certificates will provide a student a certificate of completion at the end of their course. This can be used as proof that the student passed the program with a grade of 70 or higher in each module of study.
Certification: Programs listed as certifications prepare a student to take a national certification exam after the program is completed. Usually, the cost of a certification exam is not included in the price of a course unless specified. Certification exams are proctored by third party companies located across the United States.

You will want to let your Training Assessment Manager know that you want an exam included with your course. Then you have up to one year after your course expires to get your voucher. Therefore, after your course is complete, you will want to contact your Training Assessment Manager as soon as possible.

We understand that sometimes paying for training can be a financial burden. We believe that no one should miss out on training or obtaining the job of your dreams. If you need a loan for your online certificate or program, our convenient Continuing Education Loan or monthly payment plans may be just the solution you are looking for.

During your course, questions will undoubtedly arise. If you do not have an instructor or mentor, your course URL typically will have a 'contact us' option. If you are unable to login to utilize any of the aforementioned options, please call 1.800.371.2963 between 9:00 AM and 5:00 PM EST, or send your name, e-mail address, and phone number, along with the name of your course, to techsupport@protrainedu.org and someone will contact you as soon as possible.

We know that many schools cannot offer any financial aid for CE non-credit programs. Financial assistance like Pell grants and FASA are not available since these are CE non-credit programs. At times, a continuing education department also cannot offer Sallie Mae loans.

The hours and access length for a course is found at the top of the full outlines underneath the title of the course. The number of hours displayed is the amount of time it should take a normal student to complete that course. Beside the hours is the access length for the course. Most of our courses are 12 months in length so it will display 12 Months. (i.e. 300 Hours / 12 Months Access)

If you want to determine your level of proficiency with computers, a great free resource is the https://www.digitalliteracyassessment.org/ provided by the Northstar Digital Literacy Project. Completion of modules one through four would demonstrate enough proficiency with computers to be able to take an online course.

Disabilities come in many forms, including but not limited to hearing impairment, visual impairment, and cognitive disorders. Reasonable efforts will be made to accommodate all users who utilize standards compliant web browsers, enabling software, or assistive devices.
Accessible Web design provides benefits to both those using assistive technology, as well as others. It provides benefit to users with text-based browsers, low-end processors, slow modem connections, or users who do not have state-of-the-art computer equipment. It also allows for easier access to the Internet via technologies such as internet-enabled phones or personal digital assistants.
We strive to ensure the accessibility of our education and training programs students with special needs. We stay up to date on current practices and conduct testing throughout development of the education and training programs as well as when applying new technologies and advancements.
ProTrain has submitted and has had continuously approved a Voluntary Product Accessibility Template (VPAT). A VPAT evaluates the accessibility of our education and training programs are according to the Section 508 Standards.

No. This school is not required to issue 1098 T forms at this time, pursuant to the IRS eligibility requirements. The student should seek guidance from a tax professional as to the possible deductibility of expenses, as this school is not authorized to provide tax advice. The school encourages students to maintain records of their expenses.