Max Issues

This is a discussion on Max Issues within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi all,
On May 1st we upgraded from Connect to Max. What a mistake!
For the first week all was ...

Max Issues

For the first week all was well with our DownStream Connection was above 8000. Downloads were fast, and web pages were instant.

Now, a week ago, the connection seemed to be dropping, and it would stay on Allowing LCP to Come up (something like that) and the Sky Test would return Error 300.

We reset the modem and all was ok. Now, it seems that apart from the odd disconnection, we are unable to view web pages.

My fiancé spends all day on eBay buying and selling. When the internet connection suddenly goes she is unable to bid on items etc.

I called Sky and got through to India. The operator wasn't exactly helpful. He suggested that it was because i was connected via Wireless. Which each time I told him it wasn't connected via wireless he'd agree and say thats the problem, your connected via wireless.

I gave up and started to do my own troubleshooting. My Fiancé and I both "had" Kasperskey Internet Security 6 installed, so we thought that could be whats causing the issue.

So I uninstall this and installed McAfee Total Protection, and it didn't make much difference.

My Fiancé then called and they fobbed her off with extension lead lengths and wall sockets, saying that they are the cause of the issue. Since it was all fine before the upgrade I could discount this as poo.

Just to make sure I moved the NetGear modem/router downstairs onto the Sky extension lead. Which infact reduced the DownStream by 1000.

I saw something about upnp and remembered seeing an error on Azureus which apparently opens and closes ports on the modem/router automatically.

Re: Max Issues

sorry to say but ur interal wiring will prob be the cause of the issues. have you tried it in the master/test socket? from those stats posted either you're living in the exchange or they aren't true readings cause the only time I've seen a noise margin that high was the engineer in the exchange direct into our dslam!!

and we're not poo, you just keep getting tier 1 who (after initial troubleshooting) can't do anything else to help!! an error 300 is generated as the bb box has lost IP address due to either: -

- too high a speed being sent that the lin can't handle due to errors forming on the line,
- internal wiring causing errors to form

Re: Max Issues

i doubt its capped, thats more than likely what the box is training up at (it may be caped as you came from connect so dont hold me to that) - look at Triaxor - he's on 16MB but syncing at 12.6MB....

as for the line stats, id be VERY surprised if they are truely correct.....that noise margin is a lot higher than anything i've seen outside an exchange but if it is correct then yes in theory you should get 16MB fine (so long as the netgear router doesnt screw it up!!!)

Re: Max Issues

having just been looking again at your stats page i think i was reading the wrong figures when i said what i did before. If the noise margin is at 14, att at 16 then yes you should be able to get more on the line so yes i'd say give us a call and we'd see what we can do (so long as your line is good enuff of course!!!)

Re: Max Issues

Well just to confirm it isn't the modem. Prior to Sky I was on PlusNet and was using my own D-Link DSL-300t modem and that is getting the same up/downstream speed. Although SpeedTest.net is getting a better result.

I am not the account holder, my fiancé is and she is asleep at the moment.