Frequently Asked Questions

If I place an order today when will I receive it?

We aim to dispatch orders within 1-2 working days. We offer different delivery options to ensure that we can get your order to you in time, for more information on delivery please see our Delivery information page.

To speed up the despatch of an order please select priority delivery and ensure you place the order before 12.00pm Monday to Thursday.

Be sure to include a contact number so we can get in touch with you promptly should we have any problems.

I have made a mistake on my order.

If you have made a mistake with your order, selected the wrong address or the wrong quantities, please email sales@dfparty.co.uk as soon as possible and we will make the necessary changes and email you to confirm.

What is Priority Delivery?

These orders are given priority in our system and will be despatched either with Royal Mail 24 hour or with our courier DPD Express on a next day signed for service. You need to allow 2 working days for delivery. Orders placed by midday on Friday should be delivered by the following Monday or Tuesday, and orders over the weekend by Tuesday or Wednesday.

If an item on your order is not in stock and we are unable to despatch your complete order within 2 working days, you will be informed quickly by email or telephone and given the option of either waiting until the item arrives, making a substitution or deleting the item from the order.

What is Standard Delivery?

If you select this option your order will normally be dispatched with the Royal Mail within 2 working days. You need to allow about 5 working days for your parcel to arrive. If your order is heavy (over 2 kilos) we will usually send it out with My Hermes on a 3-5 day service.

Can I collect my order from you?

You are welcome to collect your order from our warehouse. Place your order online first and then check the 'Collect from us' option at the checkout. Select your home address at the checkout, but we will be aware that you want to collect and will contact you when your goods are ready. We do have a small showroom that you can visit by appointment to select your goods and take them away with you. To make an appointment, please call us on 020 8523 5555.

I am looking for an item but I can't find it on your website, can you help?

You may wish to try using our "Search for a Product" box which is found at the top of the site. If you type in a word (for example "hat") you will find all items relating to that product. If you are still unable to find what you are looking for email rayner@dfparty.co.uk

Can you quote for large quantities?

Our prices are as advertised on the web site and we do try to keep them as low as possible.

If you want a very large quantity of an item, please email sales@dfparty.co.uk and we will give you a quote.

Can I return an item?

We are happy for you to return an item or items. Once we have received the unused item(s) in their original packaging, we will issue you with a refund.

Please post your goods back to us enclosing our Returns Form.

For full terms and conditions, see our Returns Policy page.

Can I track my parcel?

If you have selected Priority Delivery, or if your order is over £95.00 in value you will receive a link to track your parcel alongside your dispatch email. If you have selected Standard Delivery, your order will be dispatched with The Royal Mail post, and you will receive an email when it leaves our warehouse. Unfortunately, our standard delivery option is not a trackable service, but we find it very reliable and the parcel is usually delivered within two working days. If you are concerned that your parcel is 'lost in the post', please contact your local sorting office.

Do you offer any discounts for charities?

If you are organising an event for charity, please let us know the details and we may be able to help you in the form of discount. Please email Rayner at sales@dfparty.co.uk and head your email 'Charity Event'. Unfortunately, as we have so many requests we are not able to send out anything free of charge.

Please can I have more information about a particular product

We aim to keep our website as informative as possible with accurate product images and information. However, if you are unsure about a particular detail or an item or would like to know more, please email sales@dfparty.co.uk and we will endeavour to provide the information you require.

Do you inflate balloons?

Our balloons are all sold flat.

Other than our Illoom balloons, all of our balloons are suitable for helium. When filled with helium, our latex balloons, as a guide, should last up to 8 hours. However, foil balloons last a lot longer than this, and can last several days.

I have placed my order twice, what should I do?

If you think you have placed a duplicate order in error, please email our customer service team on sales@dfparty.co.uk.

Do you send goods outside of Europe?

We are currently unable to offer an international mail service outside Europe. This is because carriage is so expensive, and customs and delivery arrangements are so complicated.

We hope you can find what you are looking for nearer to home.

I only want to order a very small item; do I still have to pay for P&P?

Unfortunately, we have to keep our postage prices fixed in order to keep the overall postage and packing prices low. We find that our carriage prices are very good value for the majority of our customers.

If you are only looking for a very small item and are concerned of the cost of postage, it is worth looking though some different categories on our website to see if you can find some more products that might be of use to you either now or for a future date, in order to justify the postage costs.