Yes, if a legitimate service is being classified incorrectly, submit it as a false positive. I will pass this on to my developers immediately as well so they are aware of this, although this is the first report I've heard. Sincere apologies. In the short term you may need to add an exception.

I'm wondering if this is due to an updated .EXE that was flagged in error; I have seen this in limited cases, especially when an executable or program is updated frequently and is thus seen as "new" to the behavioral/detection engine -- but in the cases I observed personally the program was analyzed by CyberCapture and determined safe (which it was, and what would have/should have happened here) So again, passing on to my team and appreciate your patience.

You can run into all sorts of strange behavior when running multiple anti-malware programs together, such as system slowdowns, lock-ups, stability and performance issues, and even the occasional false-positive alarm report.

If you are going to run multiple anti-malware programs, be sure to exclude them from scanning each other's files and processes.

You can run into all sorts of strange behavior when running multiple anti-malware programs together, such as system slowdowns, lock-ups, stability and performance issues, and even the occasional false-positive alarm report.

If you are going to run multiple anti-malware programs, be sure to exclude them from scanning each other's files and processes.

Regards,

Aryeh Goretsky

yes.. this I know

I actually had this one temporarily disabled.

I had just rebooted my system which re-enabled it.. and then the file was quarantined.

(but having several systems installed shouldn't cause them to quarantine each other)

I actually had to add an exception for a visual basic message box that I created. Might have something to do with the drive mapping script embedded in it. (It's our logon script, users think it's just a nice welcome message, but it does a lot of important things).

If you look at what most AV scanners do they are correctly tagged as malware until the executables are reviewed.

Haha, the former, definitely no :) We reserve any sneakiness for fighting the bad guys!

The latter, looks like what happened here.

I mentioned yesterday I'd be informing the devs and my support team about this. I received swift confirmation today that this should no longer happen in this case. Thanks for bringing it to our attention.

I had a mate when I was in my younger years who would run anything from 5 AVs with real time protection active at any one time. That system NEVER got a virus! Then again, he couldn't do much with the machine either :p

Would you be willing to share the report as to why it was flagged with me? At least what you can share? I'd love to pass it on to my development just to see if there is anything we need to change to avoid this in the future.

Would you be willing to share the report as to why it was flagged with me? At least what you can share? I'd love to pass it on to my development just to see if there is anything we need to change to avoid this in the future.

My e-mail is rmelick at cylance.com

Absolutely. I will pass on your email to my developers. I heard back from them very quickly that they had resolved the issue, so I imagine that if they have any questions or feedback for you that they would pass that on as well!