Abstract Human-Agent Interaction has been much studied and discussed in the last two decades. We have two starting points for this panel. First we observe that interaction is not the same as collaboration. Collaboration involves mutual goal understanding, preemptive

Abstract Gaze is a powerful form of social feedback, providing cues about attention and interest, and boredom and distraction. We designed a working prototype that enabled remote participants in a collocated meeting to look around the local meeting space, and that

2016

Abstract This paper offers a perspective on Symbiotic Cognitive Systems that draws on Distributed Cognition. It argues that representations are the medium of cognition, and that the external representations that are one of the foci of Distributed Cognition are critical to

Symbiotic Cognitive Computing.Farrell, Robert and Lenchner, Jonathan and Kephart, Jeffrey and Webb, Alan and Muller, Michael and Erickson, Thomas and Melville, David and Bellamy, Rachel and Gruen, Daniel and Connell, Jonathan and othersAI Magazine37(3), 2016Abstract

. IBM Research is engaged in a research program in symbiotic cognitive computing to investigate how to embed cognitive computing in physical spaces. This article proposes five key principles of symbiotic cognitive computing: context, connection, representation,

Abstract: Intelligent systems are gaining in popularity and receiving increased media attention, but little is known about how people actually go about developing them. In this paper, we attempt to fill this gap through a set of field interviews that investigate how people

Abstract This paper describes the design and use of the# selfiestation, a kiosk for taking selfies. Deployed in an office of a large enterprise, its use was studied through analysis of 821 photos taken by 336 users over 24 weeks and interviews with 10 users. The findings

If you are like me, you will have experienced this: the moment when the witty quip, the telling anecdote, the irrefutable argument leaps into your mind… but just too late. The conversation has moved on. Ten seconds ago your quip would have been timely, eliciting smiles and

Abstract: Quick response codes-2D patterns that can be scanned to access online resources-are being used in a variety of industrial and consumer applications. However, it is problematic to use multiple QR codes in close proximity: scans can fail or result in access to

Abstract: Coordinated care is a paradigm in which a multidisciplinary team takes a holistic, proactive stance towards delivering care that encompasses both health and social issues. It focuses on understanding clients in their social contexts so as to anticipate problems and

Abstract We interviewed adults with mild cognitive impairment working in a sheltered workshop and three support professionals about competitive employment in the community, and what concerns or barriers they may have. While individuals were most concerned about

Lifestyle teleworkers speak out!Venolia, Gina and Erickson, Tom and Tang, John and Mazza, Ben and Herring, SusanProceedings of the companion publication of the 17th ACM conference on Computer supported cooperative work & social computing, pp. 117--120, 2014Abstract

Abstract This panel brings together HCI researchers who are primarily remote workers, in order to discuss their technological solutions and social practices. We aim for an engaging, fun, and informative discussion appropriate for researchers interested in remote

2013

Coordinating social care and healthcare using semanticweb technologiesKotoulas, Spyros and Lopez, Vanessa and Stephenson, Martin and Tommasi, Pierpaolo and Shen, Wei Jia and Hu, Gang and Sbodio, Marco Luca and Bicer, Veli and Kementsietsidis, Anastasios and Rafique, M Mustafa and othersProceedings of the 2013th International Conference on Posters & Demonstrations Track-Volume 1035, pp. 169--172Abstract

Healthcare and Social Care are unique domains in terms of cultural importance, economic magnitude and complexity. On a cultural level, the level of advancement of a society is often measured in terms of protection of the less able. In economic terms, for 2009, total

Abstract Mobile communication is a key enabler for economic, social, and political change in developing regions of the world. This paper describes IBM Picture Discussions, which is a mobile social computing application framework designed to facilitate local information

ABSTRACT Organizational processes often take place over long periods of time and require intermittent attention. Remembering and reasoning about upcoming process tasks is important, but not adequately supported by existing tools. This paper describes Longitude, a tool that provides a compact timeline of tasks and deadlines. We discuss findings from an exploratory study of the system and propose new requirements for tools that help people participate in long-running group processes requiring intermittent and sporadic attention.

Our focus is on designing and deploying mobile social computing systems for delivering actionable information to “next billions” users in a sustainable way. Given that people are fundamentally social, their use of informa¬ tion and communications technologies cannot be

Abstract Assistance-work carried out by one entity in support of another-is a concept of long-standing interest, both as a type of human work common in organizations and as a model of how computational systems might interact with humans. Surprisingly, the perhaps most

ABSTRACT Conference calls are an important channel of communication, yet there are many known problems. The advent of VoIP and wireless IP has led to new forms of audio communication. We describe Rendezvous, an enhanced conference call system that gets

Community is once again a hot topic. In its broader sense, as a catchphrase for social collectivities ranging from diffuse social networks to explicitly defined entities such as work groups, it appears and reappears throughout the Group 2005 program. Whether it is explicit,

How online communities sustain themselves? Attracting people to an online venue is difficult enough, but once that has been accomplished a number of other questions arise. How do designers ensure that people return? What motivates people to participate? And how does

Abstract. How do users come to understand the capabilities of online environments in order to adapt them to their own purposes? We have argued elsewhere that creating socially translucent systems–those that support mutual awareness and accountability by providing

2004

ABSTRACT This position paper explores the possibility of using social proxies–minimalist visualizations of people and their activities in online environments–to increase the likelihood of socially positive behaviors (trust, compliance, cooperation) in online systems. The paper

Humans are social creatures. In the physical world of face to face interaction we play close attention to what others do. We speed up a presentation when the audience begins to fidget; we forego stopping at the store when we see that the parking lot is jammed; we decide to eat

2003

ABSTRACT This paper presents a case study of a globally distributed work group's use of an online environment called “Loops.” Loops is a web-based persistent chat system whose aim is to support collaboration amongst corporate work groups. We describe the ways in which

Abstract This paper presents a case study of a globally distributed work group's use of an online environment called" Loops." Loops is a web-based persistent chat system whose aim is to support collaboration amongst corporate work groups. We describe the ways in which

2002

ABSTRACT A central challenge in interaction design has to do with its diversity. Designers, engineers, managers, marketers, researchers and users all have important contributions to make to the design process. But at the same time they lack shared concepts, experiences

ABSTRACT We describe the design of Loops, a second-generation CMC system aimed at small to medium-sized groups in a corporate environment. We discuss the rationale behind the system, its goals, their realization in an implemented architecture and user interface, and

ABSTRACT A central challenge in interaction design has to do with its diversity. Designers, engineers, managers, marketers, researchers and users all have important contributions to make to the design process. But at the same time they lack shared concepts, experiences

Conversation is an essential component of our daily work, social and intellectual lives. We use it as a means for decision making and conducting business. It is a vital component of our educational, legal and governmental systems. It is through conversation that we create,

A fundamental tenet of our work on creating environments to facilitate fluid and productive online group interactions is social translucence–the belief that it is possible to design digital systems such that people's presence and activity, made appropriately perceptible, will create

ABSTRACT The goal of this workshop is to examine the issue of coherence in computer-mediated (text-based) conversation (CMC), and how it can be visualized graphically. The premise underlying the workshop is that the understandings of coherence developed by designers and researchers can usefully inform one another. Analytical representations based on discourse research and/or theory might, suitably modified, serve as interface designs, and the interplay between graphical user interfaces and the achievement of coherence by users might advance research understandings.

2001

ABSTRACT A central challenge in interaction design has to do with its diversity. Designers, engineers, managers, marketers, researchers and users all have important contributions to make to the design process. But at the same time they lack shared concepts, experiences

ABSTRACT For the last eight years I've worked as a long-distance teleworker from my home in Minneapolis, first for Apple Computer in California, and then for IBM in New York. In this essay I offer reflections on the nature of my workplace(s), in the hope that they may provide grist for those concerned with providing technological and organizational support for remote workers.Obviously this is a highly personal and particular account. Nevertheless, I believe that such reflections on personal experience have an important role to play in informing the ways in which the meaning of 'the workplace' is changing under the impact of new technologies. As such, this essay fits into a tradition of examinations of ways in which particular workplaces are shaped by technologies, ranging from a wide variety of studies carried out in the ethnographic tradition (e.g. [8, 9]) to more personal, reflective accounts (e.g. [1, 3]).In this essay, I work from the macro level to the micro level. I begin with the organization for which I work, and take up the complexities which emerge when I try to answer the question "Where do you work?" While one might think that at least saying where one works is a relatively simple matter, I suggest that this isn't so. Next I focus on group workplaces. In particular, I look at the meeting room, and describe an unusual experience attending a meeting via speaker phone. On the basis of this example, I suggest that while places are obviously important, something that is also important --- and much more difficult to support --- is the way in which collective interaction changes over time within a workplace. Third, I focus in on my personal workplace in my home office. I note that much of my daily activity can be viewed as movement through a trajectory of places, each which provides a different configuration of resources for collective interaction. I conclude with a discussion of my personal experiences with Loops, an online environment under development by my work group, that blends elements of group and personal workplaces.

ABSTRACT As communities online grow, the set of techniques to store, analyze and understand their histories has not necessarily kept pace. This workshop is primarily designed to discuss what techniques are useful and interesting, and to share

ABSTRACT I begin by discussing the use of pattern languages as lingua franca for supporting communication among the diverse parties to the design process. Next, I describe an example of the emergence of a lingua franca during the process of re-designing a small

Since late 1997 my colleagues and I have been working with an ever-evolving program called" Babble." Babble is system that is a cross between a multi-channel textual chat system and an asynchronous textual bulletin board system, with a lightweight graphical

Abstract. One way to gain a principled understanding of computer-mediated communication (CMC) use in the wild is to consider the properties of the communication medium, the usage practices, and the social context in which practices are situated. We describe the adoption

24 October 1999 Volume 31, Number 4 SIGCHI Bulletin various social networks, building trust and disseminating one's reputation. The second thread of the discussion had to do with the strong tension between the individual and the organization that becomes particularly

Abstract. In this position paper we summarize our efforts to design, implement, and deploy the infrastructure for conversationally-based knowledge communities. We believe that managing knowledge or expertise really means providing an on-line workplace within which

Abstract One way to gain a principled understanding of computer-mediated communication (CMC) use in the wild is to consider the properties of the communication medium, the usage practices, and the social context in which practices are situated. We describe the adoption

Abstract We take as our premise that it is possible and desirable to design systems that support social processes. We describe Loops, a project which takes this approach to supporting computer-mediated communication (CMC) through structural and intemctive

This paper will present findings from this study which suggests that using the Nurse Communicator
is less time consuming than traditional handovers, leads to re- evaluation of the process of
handovers, and allows the nurses more time for the patients. These factors lead to greatly increasing

This paper will present findings from this study which suggests that using the Nurse Communicator
is less time consuming than traditional handovers, leads to re- evaluation of the process of
handovers, and allows the nurses more time for the patients. These factors lead to greatly increasing

1989

User interface architect for Relational Technology, makers of the INGRES TM database. His company is faced with the choice of implementing their product under one or more of these user interfaces. He was once the guardian of the user interface standards for Xerox's Star~

ABSTRACT Computer Supported Cooperative Work (CSCW) is one of the newer hot topics in the computer world. CSCW is also known as Collaborative Computing, and CSCW applications are known as `Groupware' or `Group Decision Support Systems' (GDSS). The marketplace is just beginning to be subjected to a flood of CSCW applications. It requires no prescience to predict that most of this groupware will fail; as the papers covered in this article demonstrate, there are a lot of uniquely hard problems associated with CSCW that are only just beginning to be understood, let alone solved. Just as one industry wag noted that `the year of the LAN lasted from 1983 through 1988,' it seems likely that any `year of groupware' will be good for another five or ten years.

1981

How are the meanings of individual words combined to form a more global description of meaning? This paper describes a phenomenon which sheds some light on one aspect of this process. Consider the following question: How many animals of each kind did Moses

Year Unknown

As humans we are fundamentally social creatures. For most people an ordinary day is filled with social interaction. We converse with our family and friends. We talk with our co-workers as we carry out our work. We engage in routine exchanges with familiar strangers at the bus

For the last eight years I've worked as a long-distance teleworker, first for Apple Computer and
more recently for IBM. As a result, I've had a number of experiences which expose ways in which
overly simplistic assumptions about the nature of “the workplace,” and associate practice are

For the last eight years I've worked as a long-distance teleworker, first for Apple Computer and
more recently for IBM. As a result, I've had a number of experiences which expose ways in which
overly simplistic assumptions about the nature of “the workplace,” and associate practice are

Social computing has to do with digital systems that support online social interaction. Some online interactions are obviously social–exchanging email with a family member, sharing photos with friends, instant messaging with coworkers. These interactions are prototypically

1. Abstract We analyze the co-construction of identity—of objects, collections, people and institutions—by collectors of early American glass. Focusing on the glass itself, we discuss its identity in terms of intrinsic and extrinsic features, and links between them. Finally, we

To start out, I should say that my interest in this workshop comes from a very different perspective than, I suspect, those of the other applicants to the workshop. My hope is that there is enough in common that the difference in my goals and perspective will prove to be a

Phones, cars, buildings, roads, and cities are all getting smarter. Used in this sense,“smart” means that things are becoming digitally enabled. Sensors transmit data to 'the cloud,'where it is analyzed and used to track, manage and optimize the functioning of systems. This view

I am interested in how groups of people collectively work together to answer questions, solve problems or create new things. I refer to such phenomena as social computations, and I mean it quite literally: as I see it, individual members of groups are working together to

For the last eight years I've worked as a long-distance teleworker, first for Apple Computer and
more recently for IBM. As a result, I've had a number of experiences which expose ways in which
overly simplistic assumptions about the nature of “the workplace,” and associate practice are

Abstract Both virtual and embodied intelligent agents are being designed and deployed in multi-user situations, and we join this research effort by proposing a series of research projects that aim to design and build a meeting facilitation agent. The agent should be able