Unified Communications - Solutions for Improved Collaboration

Improve interoffice communication with enterprise-level technology.

Communications can be a major pain point for small and medium-sized businesses. A fluid communications system help promotes growth and allows for optimal operational efficiency. Unfortunately, many organizations also have trouble managing and maintaining all of their communications solutions. This can stymie growth and make it difficult to reap the benefits of hard-earned progress.

SMBs that want to maximize the return on investment for their communications tools should take advantage of a customized Unified Communications Solution from Austin Technology Group. Unified Communications is a collective term used to group together several communications solutions that allow for greater collaboration, cooperation, and efficiency on a company-wide scale. By taking advantage of services like Voice over Internet Protocol, hosted email, and video conferencing, among many others, you can fully leverage your technology and use it to build a better business model.

Email and Instant Messaging Solutions

Allow for instantaneous and thorough communication.

All businesses need email, but implementing an email solution needs to be approached in an educated and decisive manner. If your team has a company-wide email solution that is uniform throughout, it will be easier to communicate and your team will look professional with their outbound email communications. Another great part of unified communications is the integration of an instant messaging solution, which allows your team to send and receive urgent messages. This can be helpful if you need immediate responses, rather than deal with the long, drawn-out conversations that typically happen via email.

Voice over Internet Protocol (VoIP)

Use your Internet connection as a telephony solution.

Traditional phone systems have fallen behind the times, giving way to more convenient and flexible telephony solutions like Voice over Internet Protocol (VoIP). VoIP uses your Internet connection to transfer your voice to those on the other end of the line. VoIP eliminates unnecessary costs associated with running new wires and adding additional lines. The best part of VoIP is that you can use either desktop phones or what are known as softphones, allowing you to use them in the office, at home, or on the road with a smartphone app.

Conferencing Solutions

Communicate directly with video and audio chat solutions.

Sometimes you’ll have days where your workers may not be in the office, and will work remotely while on a business trip. In this situation, you can keep them involved with your business by conducting virtual meetings using conferencing solutions. This helps to add a personal touch to your team’s internal interactions, while also making it much easier to conduct meetings externally if face-to-face interaction isn’t an option.

Take Advantage of Unified Communications Today

These three aspects of internal communications are only a few of many great solutions available through unified communications. By taking full advantage of unified communications, your business can improve operations and communicate more efficiently. These solutions can be hosted by you or in the cloud and provide significant returns on investment. For more information about how your business can boost its communications initiatives, give Austin Technology Group a call at (512) 494-6978.

This whitepaper will evaluate the differences between traditional technical support practices and modern managed IT practices and the pros and cons of both in regards to small and medium-sized businesses.

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