If NeoOffice does not launch or NeoOffice Viewer launches, we recommend that you try these steps.

Step 2 - If NeoOffice crashes or does not save, try these steps

The following steps will force NeoOffice to create new user preference files with default values:

Quit NeoOffice

NeoOffice Classic Edition:

In the Finder, select the Go > Go to Folder menu item, copy the following path into the dialog that appears, and press the Go button:~/Library/Preferences/NeoOffice-3.0

Drag the selected NeoOffice-3.0 folder to the Trash

NeoOffice Mac App Store:

In the Finder, select the Go > Go to Folder menu item, copy the following path into the dialog that appears, and press the Go button:~/Library/Containers/org.neooffice.NeoOfficeSecureEdition/Data/Library/Preferences/NeoOfficeSecureEdition

Drag the selected NeoOfficeSecureEdition folder to the Trash

Launch NeoOffice

Step 3 - If NeoOffice still has problems, try these steps

Quit NeoOffice

In the Finder, go to the /Applications/Utilities folder and launch the Terminal application

Copy the following commands into the Terminal window and press the Return key:defaults delete org.neooffice.NeoOfficedefaults delete org.neooffice.NeoOfficeSecureEdition