Tom, I'm pissed off. Why do they not mark things like this, the Owner's Lounge, more prominently? I'm here right this minute and just read your post. It's almost 3:00 and it doesn't open until 4:00 and I have to head back to Chicago in a few minutes. I was here all afternoon yesterday, but I hadn't read your post. I saw the room but had no idea it was for us and all they have is this dinky little sign and not one product "specialist" mentioned it to me. People are numb nuts.