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Business trip

Great Hotel

This hotel is convenient to everything you need. Its also very close to where I will work while visiting. I will definitely stay here again.

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Nice rooms

Byska913

February 21, 2015

Check-in to check-out was worry free. The rooms and rest of the hotel are very clean. On the weekends, room service doesn't tend to the room unless specifically requested, but this wasn't really an issue, as there were plenty of towels and things available. Front desk staff was friendly and knowledgeable about restaurants in the area.

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Privacy and billing policies

ByInspectkta

February 21, 2015

This hotel does not recognize the use of DND signs on their guest doors. I had house keepers and desk staff enter my room while I was at work with the DND on the door. I was also charged extra when checking out because the sales manager decided that my 45 nights was not enough for the negotiated rate for my longer stay that was cut short because I did not like the fact that staff was entering my room during the day.

Posted byHotelStaff

February 25, 2015

Dear Inspectkta,
Thank you for taking the time to review our hotel. We work very hard to provide exceptional service to all of our guests, which makes it hard to hear about your less than satisfactory experience at our property.
As a manager here I take full responsibility for any privacy issues you encountered while our guest. This is a matter we take very seriously and I wish you would have brought that to our attention prior to your departure due to an emergency at home. This is certainly an issue that will be addressed with everyone on staff.
In regards to the additional charges at the time of your departure – the negotiated rate and policies were previously discussed during your last early departure, and further addressed in an email sent from our General Manager. We do apologize for any misunderstanding with the policy, but that is standard within extended stay properties. Again, please take into consideration that a large discount was still applied to your final charges.
Once again, thank you for your business and we appreciate your honest feedback. Please feel free to contact us directly if you would like to further discuss your experience.
Warm Regards,
Katie D.
Assistant General Manager