Chapter 45. Interact Effectively with Difficult People

No matter where you work, you will encounter difficult people. Difficult people cause stress for those around them. You may be tempted to avoid these individuals and hope they will go away. It takes time and skill to deal with them, but once you know how to handle a difficult personality, you may gain that person’s respect as well as the respect of your co-workers. Top professionals do not avoid difficult people and situations. They discover what the difficult person needs and try different techniques to skillfully handle the situation.

There are seven difficult personality types. Each has unique annoying behaviors.