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ATTENTION: Windows 10 users

Beta 2 build is now available!

If you just upgraded to Windows 10 or running build 10240 or greater of Win 10 pre-release you will need to download and install the new version of ZoneAlarm 14.0.157.000

ZoneAlarm and Firefox

Hello,

I'm not sure if this is the right place, but I have a question I need answered.

I have been using ZoneAlarm free for quite awhile, and I am very happy with it. There is only one problem...Firefox occasionally crashes and I need to do a system restart to get it going again. I looked up this problem on Firefox's website and they say that ZoneAlarm can cause this.

I need to know if there is away around this, without switching from ZoneAlarm or Firefox?

If this problem is not resolved soon, I fear I can no longer use Zone Alarm.

Re: ZoneAlarm and Firefox

Lol... is suggesting to remove half of the commercial antivirus software on the market
Apart from the joke, the KB speaks of hangs on exit and not crash on Firefox. Quite different situations. Are you on VISTA? It applies to vista.

Re: ZoneAlarm and Firefox

Hi!
I guess if your firefox does not crash without ZA then you need to remove it. I am on VISTA and using firefox and it does not hang or crash and never did. But I am using the retail version of ZA, never used the free version, so I don't really know.

Re: ZoneAlarm and Firefox

Possible Firefox Issues :

Clear Firefox Cache

Many problems with loading web pages can be resolved by clearing Firefox's cookies and cache. Open the "Tools" menu, then select "Clear Private Data". Select the following items, then click "Clear Private Data Now":

1. Make sure Firefox is closed (open the "File" menu, then select "Exit")
2. Click the Start button, open the All Programs list, and navigate to the Mozilla Firefox folder. Select "Mozilla Firefox (Safe Mode)".
3. When the Safe Mode dialog box appears, click "Continue in Safe Mode"
4. If the problem does not occur in Safe Mode, and extension or theme is likely the cause.

Reset Firefox Preferences

Incorrect settings can cause problems. You can restore Firefox's default settings by following these steps:

1. Close down Firefox completely (open the "File" menu, then select "Exit")
2. Click the Start button, open the All Programs list, and navigate to the Mozilla Firefox folder. Select "Mozilla Firefox (Safe Mode)".
3. When the Safe Mode dialog box appears, put a check mark by "Reset all user preferences to Firefox defaults" and "Reset toolbars and controls"
4. Click "Make Changes and Restart"

Troubleshoot Plugins

Sometimes plugins for Firefox (such as Adobe Reader, Flash, Java, QuickTime, RealPlayer, and Windows Media Player) can cause problems. Safe Mode does not disable plugins, but they can be disabled while Firefox is running.

1. Open the Add-ons Window by clicking the "Tools" menu and selecting "Add-ons"
2. Click on the Plugins icon at the top of the Add-ons window
3. Disable each plugin one-by-one until the problem goes away. You do not have to restart Firefox each time.
4. If you encounter a plugin that is causing problems, you may need to update or reinstall it. If the problem continues, you can leave the plugin disabled.

Create a New Profile

A corrupt profile can cause various problems with Firefox. You can try to make a new profile test whether that solves the problem, and if so, copy your data (bookmarks, saved passwords, etc.) to the new profile.

Using Start the Profile Manager. Run dialog, enter the following : " firefox.exe -ProfileManager " for XP.For Vista from Start Search box and Create a new profile using Profile Wizard.

If creating a new profile does not solve the problem, you will need to reinstall Firefox.