The Radical Website Improvement Programme (RWIP) was an agile development to completely renew and replace the old website in London Borough of Southwark. A worthy winner of the prestigious award with many sound lessons for other projects. The programme included a number of projects, from replacing the CMS and migrating all of the content to developing fully integrated online services. The new site was delivered using a partnership approach, with the overall programme being managed by Vangent Ltd., achieving live implementation in just six months! Result? A highly successful, fresh, engaging, efficient online channel.

About the Speakers:

Adrian Blair is Director of Organisational Effectiveness at World Vision with responsibility for Programme Management, ICT, HR, Facilities, Strategy & Innovation. He recently moved from Vangent Limited, where his team delivered the Radical Website Improvement Programme with Southwark Council under his guidance as Programme Director. Adrian also had responsibility for all IT systems, infrastructure, Service/Support Desk, Project Management, Business Analysis, and Software Development across both Govt and Telecommunication businesses in the UK. Adrian has over 20 years experience in Customer Service & ICT Solutions, with a breadth of experience in both public and private sectors, including Software Development, Programme Management, and BPO roles. Prior to working in Vangent, Adrian held senior management positions in HBS and in the financial services sector (Abbey National, Allied Irish Banks, and TSB plc).

Alice Ainsworth is responsible for e-communications at Southwark Council, where she manages the development and maintenance of content across the corporate website and intranet as well as developing and advising on digital marketing strategies. Alice works with a team of e-communications specialists who co-ordinate the work of more than 200 authors and content contributors, as well as plan and deliver training in writing for the web, SEO, web analytics and the use of content management systems. Originally from a journalism background, Alice also worked in media relations and internal communications before specialising in digital media. She has been working in local government for almost five years.