May 11, 2009

Ban sandrine-77

Ebay user sandrine-77 is a French couple who make selling on ebay an absolute nightmare.

These worthless shitstains, Jerome and Sandrine Fuchey, buy dozens of children’s toys a week, pay late if at all, then leave negative/neutral feedback for non-French sellers about 20% of the time. I know this because I had the misfortune of dealing with them a while back.

They negged me (three out of four in my Worst Week Ever (see previous update)) seemingly out of the blue. What happened? They bought a pair of Adidas shorts from me and instantly refused to pay. They said the shipping was too high. Well, all shipping costs are listed in three different places, and honestly, my shipping rates are more than fair. I’m not mootown, who charges $11 to mail a t-shirt.

I filed a dispute about 10 days after the item ended, and five days later, sandrine-77 responded. He (I’m going with “he” from herein, because Jerome is the one who paid) said he was sorry for the late payment and that it would be completed the next day. Fine. It sold for a good amount and I just wanted the money. Payment arrived, I shipped, and I didn’t hear anything for about a month, so I figured all was well.

Nope. 29 days after he paid, Jerome emailed me and demanded that he receive a full shipping refund or else he was going to neg me. He said the postage on the package did not match the exact amount he paid, so only a full shipping refund would do (of course). Now, I don’t give partial refunds for this reason, as I have a clear handling fee on all international items. God forbid I charge $1-2 more than the actual cost of postage. I linked him with the FAQ where this policy is completely outlined and a few minutes later I get negged, in French. Sweet.

To not give my account away here, I won’t repeat it verbatim, but essentially it said “no communication, dishonest seller, I don’t agree with his policies.”

Welp, this is a clear violation of ebay’s Feedback Extortion policy, so let’s give them an email. I hear back from them in a few days and they tell me no violation had occurred and nothing would be done. Oh right, I had forgotten that ebay/Paypal always takes the buyer’s side, no matter what.

We exchanged some pointless vulgar emails, because at that point, who cares. Here are some excerpts, his emails translated from French to English via Google’s language tools.

Thanks for the feedback, asshole. Please do all sellers a favor and leave ebay forever. YOU ARE WORTHLESS. This is why sellers refuse to ship overseas and charge handling fees. Go fuck yourself.

Enculer Fuck you, asshole and damage, I notify ebay of your dishonesty and good luck, you know the rules are not complied with poor nase ebay, you will learn and hello suspension of account, Tchao pignouf … … … … ..

Good luck with that. I haven’t done anything wrong and ebay will agree. WHY DID YOU BID IF YOU DIDN’T LIKE THE SHIPPING PRICE? How dumb are you?

Yeah me too but one day I wanted to play CON like you and I got it in the ass as you will, good courage … … … … … … …. L)

Uh, yeah… Good one…?

Anyway, at this point I checked the feedback he left other sellers and I was absolutely floored by what this guy is able to get away with. Just look for yourself (click me). Look at all those negs! Ignore all the feedback left for buyers and French sellers and check out all the red and grey!

These simply cannot all be bad transactions. Taking a closer look, almost all of the negs sandrine-77 leaves are for good sellers who don’t frequently get negged. Many of the negs involve petty non-issues a normal person would ignore. A lot of them are complaining about the shipping cost, but every single auction has the shipping cost listed. Why bid if you don’t like the listed price? I seriously do not understand this.

Many of his negs mention bad or no communication. I find it hard to believe that all of these sellers are ignoring his emails. Hell, he said that about me, and I responded to all one email he sent before negging me.

At this point, I had to email some of these sellers to hear their side of the story. I got some responses and here they are (names removed):

Hi, Thanks for your email. I too tried calling the 1-800 number for a resolution and they were of no help to me. This person purchased7 items, did not pay for them. filed a dispute and clsed it. After the closing of the dispute, they paid for it. The next day he/she filed a paypal dispute stating non-receipt. The seven strikes on their account were reversed by paypal and she was able to give me 7 negative feedbacks. I don’t understand how that’s fair. If you have any luck let me know. Thanks

***********************

Thanks a lot. I am reporting it and plan to make the case that he is tying to use feedback to extort money from people. My case was similar. He asked me how much shipping would be and then bid on my item. I charged him what I told him I would for shipping, and then he demanded a refund for a portion of the shipping he felt was unfair, although it was exactly what I quoted. I am hoping eBay will resolve this. I am writing it up and submitting it tomorrow. Thanks again for the message!

***********************

Hey,
Just an FYI, I went to eBay about sandrine–77 and eBay said that he did not violate any policies. So I guess eBay feels that feedback extortion is OK. What a joke. Hope it went better for you.

No, it didn’t, but we already knew that. I’m going to email some of the more recent sellers and see if I can get more stories. Maybe if enough good sellers report sandrine-77, we can boot his worthless ass off of ebay forever (yeah right). If you’re reading this and you sell, make sure you add them to your blocked bidder list. You never know.

If you are somehow reading this page, sandrine-77, abattre toi-même (but first leave some positives for all the sellers you’ve bought stuff from).

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You know, some of the most difficult people I have ever dealt with on Ebay have been people from France. I had one guy from France buy 11 items from me, and than he left me 11 negative feedbacks claiming I greatly overcharged him on shipping and that I made $20.00 profit (which was an outright lie cause the shipping TOTAL was $20.00). I had another French guy buy a bunch of stuff from me, and than complain about my shipping prices after he had already bought everything…even though he was the one who didn’t even bother to look at what I charge for shipping which was displayed AS CLEAR AS DAY on all my auctions. He threatened to leave me negative feedback for everything (about 30 items) if I didn’t lower my shipping. I’ve recently encountered another joker from France. He won a couple items from me, but after I hadn’t received his payment or heard anything from him after 3 days…I emailed him and told him that I would re-list the items if I didn’t receive his payments. He responded by saying something like –

“How dare you make threats against me, you ass-hole! You are the most rude and vile Ebay seller I have ever worked with! I will pay you…but I will never give you my business again!”

I swear…sometimes I feel like putting, “I will ship anywhere in the world EXCEPT France!” in shipping policy.

Yeah, you wouldn’t be the first seller in the world to do that. Most of my seller friends and colleagues unconditionally refuse to ship to Mexico and Italy because the post offices there are so terrible. Personally, I’ll ship everywhere, but some countries (like Mexico) are REQUIRED by me to use USPS Express Mail International shipping, where it’s tracked and must be signed for. I won’t ban countries outright, because for every lunatic like sandrine-77, I have many good transactions.

I don’t know about this cocksucker, but I just went through a similar feedback extortion situation with some asian prick who thought the world is his and I am to serve him(the buyer) FYI his ID is lovesuck. Appropriate. Anyway, after learning of all the bullshit ebay/paypal policy realities, I was searching for a way to get this prick to reverse the negative feedback he left for me (because ebay doesn’t give a shit apparently). I came up with this solution that I am planning on trying after the payment clears IN 21 DAYS. GRRR. Anyway, my plan is to post numerous questions on the items that he is selling and ask questions like “are you going to be as big of a prick to the buyer of this item as you were to me”, that kind of think and see if I can block his sales, because as well as feedback, questions and answers cannot been edited or deleted. Anybody tried this before?

Shawn, that won’t work. Questions & Answers only show up if the seller answers them via Ebay Messaging Service. I know because I personally hate using Ebay Messages and none of my answers ever show up. Are you shalsa? If so, I don’t even understand what he’s trying to say in his feedback. What the hell is “ruth” supposed to mean?

[…] has been neutral for the exact same reason. This is a higher ratio of bad feedback left than even sandrine-77 (I think if you have two or more sevens in your username, you’re a tool). How is this allowed […]

Three years later, they’re still doing it. I have no idea how they have been allowed to be members for 10 years now. Just last month negged a German seller for charging 17 Euros for shipping, despite 17 Euros being shown in the listing. A neutral left for a UK seller the month before (and I’m quite shocked at this): “Postage price unverifiable, not marked on the parcel, but I assume too high”. The good news is that they’re also sellers, and have a few neutrals so far, including “could do better” and “slow to send, some items were so broken they went straight in the rubbish bin”!!!