Wind Mobile Complaints & Reviews

I paid security deposit April 2014 I was told I dont get back for 6 months and now was told 12 months. I also was told I can get better tab after security deposit is back. Now I was told no. Please make up mind I hate having my credit wrecked more since I paid on time since of April 2014. Thanks I have faxed Better business as well and a copy of the letter to the toll free number of wind....

I paid sec deposit in April 2014 now August 2014 I was told i will not get my sec deposit back I was told I would either by mail or by credit on account I said by mail then a month later by bill credit and now i get told it wont be given back to me. I can not up grade till April 2015. I was told my tab may be higher when the sec deposit is back. I wished they make there mind up I also faxed letter to them and the BBB as well....

The response by wind is not acceptable. At the onset of my entering into a contract with them their representative failed to explain the limitations of the device to me. Ten days after i entered into the contract i returned to the wind mobile location with the device in hand and attempted to
Terminate the contract because it was not working the way the wind mobile agent originally described. The agent, mr. Mitchell snelgrove, told me he would make adjustments to the account to rectify the problem i was having. I believe his saying this to me was to prevent me from closing the account at that...

BE VERY CAREFUL WHEN GETTING INTO A CONTRACT WITH THESE PEOPLE. THEY DO NOT TREAT CUSTOMERS FAIRLY . I NOW NEED TO TAKE THEM TO COURT BECAUSE THEY CHARGED ME FOR SERVICES FOR OVER 18 MONTHS THAT I DID NOT RECEIVE. THEY REFUSE TO PAY BACK THE MONEY THEY HAD NO RIGHT TO TAKE FROM MY VISA CARD. THEIR CUSTOMER SERVICE REPRESENTATIVE AT THE WIND MOBILE LOCATION TOLD ME THAT THE DEVICE I PURCHASED WOULD DO MUCH MORE THAN THE DEVICE WOULD ACTUALLY DO BUT WHEN I RETURNED THE DEVICE WIND MOBILE REFUSED TO CANCEL THE CONTRACT WHICH RESULTED IN 18 MONTHS OF CHARGES TO MY CREDIT CARD. THE TOTAL WAS OVER $750.00...

Warning don't not join wind mobile service is terrible. Weak cell signal drops call and Internet very slow you need to smoke a cigarette. Before the Web Page opens and is should be unlimited service, and costumer service they don't. Have proper Training. They can't help you, the only thing they know how to take your money and they blame your phone to solve the problem, even if nothing wrong with your cellphone. Is time for me to switch and join an other cellphone. Company that respects. Wind mobile takes your money and use you like a glown....

after signing up with WIND MOBILE on a 3 year term i quickly discovered that their cellular service in burlington ontario is on the "boundary" of their territory so my phone would not work. after changing sim cards and complaining to their service dept i reached the point of writing in to their president. i was told their service was not guaranteed and there was nothing which could be done. so i am obligated to continue paying monthly for 3 years for a phone and cellular service which wont work. i have never encountered a more inhospitable company as wind mobile. my phone would not connect...

Wind Mobile is deceiving new and existing customers by falsely advertising areas of cellular service, and provide poor quality customer service. We have gone back and forth with Wind Mobile about dropped calls and no cellular coverage for our phone at our house as well as my father's work place in Mississauga, Ontario, Canada (both of these areas show full coverage on Wind Mobile coverage Maps).

We have followed all instructions from resetting the phone, calling customer service, and contacting CCTS. It's been over a month and we have not had a reasonable resolution in this...

My blackberry keypad was broken and the store agreed to get a replacement phone for me. I waited for a month and finally they told me the replacement had arrived. So I went to the store to get the replacement phone. Then the staff told me that he could not replace the phone for me because the water damage indicator turned red. He said RIM would not take back the phone if it was water damaged and therefore the warranty was voided.

I did not even realize my phone was water damaged as I never have my phone got close to water. I suspect that it was because of the broken keypad that let...

One year ago, an unknown party stole my credit card information (not the card itself) and used it to open an account at Wind Mobile. For the past six months, I have been trying to get the matter resolved with Wind people only to be met with resistance and stalling tactics. I have been on hold for up to 45 minutes on several occasions, then promptly hung up on by Wind employees. I have been yelled at, bounced around departments, lied to and basically treated like the criminal in this matter, rather than as the victim of a crime.
My two biggest complaints about Wind are:

$1351 Data usage charges, phone suspension
I decided to purchase a Nokia C5 on Winds birthday promo. Where I got the second phone for a dollar and the unlimited 25 smart plan for my wife and I with the "pay before plan" because my credit was not sufficient at the time. We were doing just fine with the 25 smart plans everything was good I even decided to get her friend a phone so now we have 3 phones on my account. Then one day customer service called and said that I was eligible for the "pay after plan" I was like that is great! Put all three phones on the Pay after account...

One year ago, an unknown party stole my credit card information (not the card itself) and used it to open an account at Wind Mobile.

For the past six months, I have been trying to get the matter resolved with Wind people only to be met with resistance and stalling tactics. I have been on hold for up to 45 minutes on several occasions, then promptly hung up on by Wind employees. I have been yelled at, bounced around departments, lied to and basically treated like the criminal in this matter, rather than as the victim of a crime.

Hi, my brother is visiting me from Dubai and while coming in from Mississauge he bought a cell phone for which he paid up front and the service was for one month and the Wind mobile company explained to him that he will get the service in Toronto and once he is in Vancouver he can go to one particular Superstore where he will get a new area code & that he can keep the number which was given to him at the time of purchase. When he landed in Vancouver, we tried to locate the Superstore but there was no Wind mobile booth. When we contacted them on the phone, the call centre was in Egypt and it was...

i have been trying reach wind mobile for customer the wait time is 49 minutes, my credit card was taken money 6 times, customer serivice is not good at all. be carefull when you give the credit card they take money left and right and centre.p...