Applies to:

Oracle iSupport - Version 11.5.9 to 12.1.3 [Release 11.5 to 12.1]Oracle Installed Base - Version 11.5.9 to 12.1.3 [Release 11.5 to 12.1]Oracle Teleservice - Version 11.5.9 to 12.1.3 [Release 11.5 to 12.1]Information in this document applies to any platform.

Symptoms

When attempting to add a Note to a Service Request using Service Request form, or when trying to create a new Service Request in iSupport, the following error occurs: