MSI selects Aura VSAT for cost efficient vessel communications

Singapore / UK, 26th June 2018: Singapore based MSI Ship Management Pte Ltd, has selected Satcom Global’s Aura VSAT service, to provide high quality communications to a fleet of new-build cargo vessels, which came under their management in 2017.

The client-focussed company, which manages various types of wet and dry ships for customers all over the world, were looking for a new reliable and cost-efficient solution for business and crew communications for the fleet, to meet the high service standards demanded by their customers.

Satcom Global is meeting MSI’s fundamental requirement for system reliability with its high-performance Ku-band VSAT service, Aura, which boasts 99.5% network uptime and assured levels of bandwidth, guaranteed by a Committed Information Rate (CIR); standard across all Aura service plans.

Mr Sanjay Ramnathan, Head of MSI, said:

“Our key aim is to bring value to our clients by enabling their vessels to run safely, efficiently and profitably. Satcom Global Aura is helping us achieve this by providing us with a dependable, high performance communications service for safe and efficient business operations at a very competitive price. We are extremely pleased with the service we are receiving and hope to extend the benefits to additional vessels under our management later this year.”

The Aura VSAT service is proactively supported by a range of monitoring and diagnostic tools, including automatic alerting from the integral IPSignature 4 smart box, which triggers priority investigation by Satcom Global’s 24/7 technical support team, should a problem occur. In many cases, a resolution for an issue can be well underway before a vessel notices and reports it.

Graeme Gordon, Global Commercial Director at Satcom Global, added:

“It has been a pleasure to work with MSI and deliver a solution that has been able to meet their need for quality, reliable connectivity. With past experience of VSAT deployment across their vessels, their satisfaction and appreciation of the service quality and value afforded by Aura is a true endorsement of its capabilities.”

Satcom Global engineers completed the installations on MSI vessels in Singapore between December 2017 and March 2018. As well as installing market-leading Intellian v100 antenna’s to deliver the Ku-band service, they updated the vessels’ wi-fi networks, to enhance crew access to communications at sea. IPSignature 4’s crew network features enable them to access internet from the comfort of their own quarters.

Committed to providing the best skilled workers to their customers, MSI manages a pool of over 2500 seafarers. They recruit with stringent quality procedures in place and operate a wide range of training services to encourage retention and ensure the ongoing development of the workforce.

MSI’s technical management services include the close monitoring of ships’ condition and performance, ensuring they meet the requirements of international conventions and classification societies. Regular visits and audits ensure the correct implementation and adherence to quality procedures and practices onboard, as well as the control of operating expenses within budget without compromising on safety, quality and performance standards.

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Our key aim is to bring value to our clients by enabling their vessels to run safely, efficiently and profitably. Satcom Global Aura is helping us achieve this by providing us with a dependable, high performance communications service."