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“Technical Limitations” Caused HTC To Cancel Desire HD ICS Update

A few days back HTC had announced that the Desire HD would not be getting an update to Ice Cream Sandwich as promised earlier.This announcement earned a lot of negative feedback and disappointed owners of the phone who had eagerly waited for the Ice Cream Sandwich update.Even we were surprised as the Desire HD had the same Qualcomm MSM8255 processor present on the recently launched HTC One V(currently on Ice Cream Sandwich). In fact, the Desire HD has a larger RAM than the HTC One V.

Then why did HTC cancel the Desire HD ICS update when they knew that it would run on the phone without any issues?

This is what they said:

We’ve heard your feedback on our decision not to update the HTC Desire HD to Android 4.0. We completely understand that this is a controversial decision.

For more background, due to how storage on the HTC Desire HD is partitioned – and the larger size of Android 4.0 – it would require re-partitioning device storage and overwriting user data in order to install this update. While technically advanced users might find this solution acceptable, the majority of customers would not. We also considered ways to reduce the overall size of the software package, but this would impact features and functionality that customers are currently using. Even after installing the update, there were other technical limitations which we felt negatively impacted the user experience.

We believe an update should always improve the user experience and carefully evaluate each update based on this criteria. While we are very aware of the disappointment from this decision, we believe the impact to user experience was too great. We recognize this is a change from our previous statement and for that we’re truly sorry.