Gadgets

WHITE PAPERS

White Paper Library

This free service is provided to help you with the tasks of research and analysis in hopes of increasing your productivity. Using more simplified search criteria, this Web site puts the most relevant information affecting the communications sector at your fingertips.

White Papers

Are you interested in contributing your White Paper into the TMCnet White Paper Library, contact us now !

White Paper Library Search

Benchmarking your performance is essential to reviewing and setting goals for improving your business operations. This Strategic Solutions Series examines the benefits and pitfalls of benchmarking performance when building a world-class contact center.

Callback solutions are becoming increasingly popular as there is a direct correlation between the amount of time customers wait on hold and their overall satisfaction levels. Callback solutions offer a wealth of benefits, but also require detailed knowledge and a sophisticated solution for best results. This Strategic Solutions Series will review KPIs, predictive algorithms, routing and workforce management implications when considering a callback solution.

Every user's first interaction with your website begins with a series of DNS queries. Poor DNS performance can lead to subpar user experiences and lost business, yet many businesses rely on bundled or low-cost DNS services provided by ISPs, hosting providers, or domain name registrars. Unfortunately, most of these options can’t deliver the global reliability, scalability, and performance you need to take your online business to the next level.

This whitepaper outlines the business advantages to using a dedicated DNS service provider including:

• The hidden costs and risks of using a bundled or low-cost DNS service

• How an independent managed DNS provider can help you build a global presence by delivering superior user experiences across the world

• How advanced traffic management capabilities can help you scale website performance as you scale your business

Once your business has decided to go with hosted VoIP, it would be easy to think your work is done. However, when transitioning to a VoIP system there are important decisions to be made.

One of those decisions has to do with choosing the right SIP phones to complement your VoIP service. This article touches on three ways that SIP phones can enhance the value proposition for hosted VoIP.

Microsoft Lync is experiencing strong double-digit growth across all regions and verticals. While Lync delivers a wealth of benefits, it also creates some new challenges. This includes a lack of visibility related to end-to-end performance.

This Strategic Solutions Series reviews the visibility issue and how it can be addressed.

Colocation can offer many cost-efficient benefits, including scalability, improved business continuity, security and compliance. This colocation buyer’s guide includes a checklist of important questions to ask before choosing a provider, along with buying criteria to help you make the best decision for your infrastructure needs.

A DDoS Attack or distributed denial of service attack can happen to any online entity, at any time. By overwhelming your DNS infrastructure, malicious attackers can impair your website, tarnish your company’s reputation, and impact your bottom line. So what are your company’s risks and how can you mitigate them? Read this whitepaper and learn:

• How DDoS preparedness can protect your revenue and retain your customers• How to identify a DDoS attack• What monitoring tools are available to help you mitigate your company’s risks

Every user’s first interaction with your website begins with a series of DNS queries. Poor DNS performance can lead to slow page loads, dissatisfied customers, and lost business. However, you can improve results, contain costs, and make better use of valuable IT personnel by leveraging a cloud-based DNS service. Read this Ebook and Learn:

• The critical role DNS plays in the user experience• The hidden costs, risks, and challenges of managing your own DNS infrastructure• The performance, reliability, and security advantages of a cloud-based DNS service

DDoS attacks are on the rise. Growing in both frequency and sophistication, these distributed denial of service attacks compromise your website’s availability, your brand’s reputation and worse yet, your revenue. The average DDoS outage costs upwards of $882,000 in lost revenue and resources and the downtime can last from several minutes to several hours.

Take a few minutes to read this whitepaper, evaluate the potential risk and the potential cost a DDoS attack will have on your business and gain key tips on how to mitigate both.

Whether your business is establishing brand awareness, driving online sales or executing a digital advertising strategy the fact of the matter is, your website performance matters. In fact, a 1 second delay in page load time results in a 7% loss in conversion, 11% fewer page views and a 16% decrease in customer satisfaction. To maintain uptime and reduce latency, look to your DNS network to establish efficiencies.

Read this whitepaper and learn how the following features benefit your bottom line:

• How to optimize the right equipment• The importance of active monitoring, • How to implement advanced features.