(It’s December 23rd. I have never worked a Christmas at my current job.)

Me: “Hello. Are you finding everything alright?”

Customer: “Um, no. I can’t find your pajamas.”

(I’m really confused by this. We are a hardware store, and so do not and have never sold pajamas.)

Me: “Sorry. Did you say pajamas?”

Customer: “Obviously. What are you, deaf!? They are clothes that you you wear to bed. Do you understand now?”

Me: “I’m sorry, ma’am, but we don’t sell pajamas.”

Customer: “Well the very nice young lady across the street said you would have the pj’s I’m looking for. I came in last week and I couldn’t find them. So I went to the [Big Clothing Store] across the street. She definitely said you were getting a shipment of purple and pink flowered pj’s today.”

Me: “Again, as I said, we don’t sell sleepwear. If you would like I can tell you another store which might have what you are looking for, or bring my manager to confirm we don’t have any pajamas.”

(The customer is very visibly upset by this, and starts yelling and cursing at me.)

Customer: “What kind of store doesn’t sell pj’s at the holidays! I am holding you personally responsible, you b****! Why dont you get your manager and tell him that!?”

(As the customer says this she knocks over a whole shelf of Christmas ornaments and other decorations.)

Customer: “I hope you have an awful Christmas!”

(The customer starts hurling more insults and horrible names as she walks out. A coworker has observed all of the proceedings.)