Quick update for the group the vendor sent us digital codes for the Designer Edition software and the $25 gift card for your order.
To access your download codes please do the following:
1. Navigate to your transaction page on Massdrop.com, To do this click your avatar in the top right corner and in the drop down menu select "Transactions".
2. On the transactions page find your order for the Silhouette Cameo Fabric Ink Deluxe Bundle.
3. For this transaction there will be a green box that is named "Files" that will list the Designer Edition Codes and the $25 gift card.
4. Click "download" to retrieve your two codes.
If you have any issues please let us know at https://www.massdrop.com/support and we will make sure you are taken care of.

Have you got your two codes via massdrop- one for upgrading to designer and one for 25$ ?
Have you installed the standard studio?

search

Run standard studio, click Help menu then Upgrade item and you should see the dialog (hopefully you can see the screenshot below) In it you "redeem" the upgrade by typing in the silhouette account information and the code downloaded from Massdrop.

Great news group! We’re happy to report that all of the orders have been shipped out from our warehouse and are now on the way to you! Please allow 24-48 hours for tracking to get into the shipper's system and start updating.
If there’s anything else we can do to make your Massdrop experience better, feel free to contact us via “Contact Support” button in your transaction page: https://www.massdrop.com/transactions.
We're also on Instagram! We'd love to see the photos of drops you've received and you can do that by following @Massdrop and tagging your pictures #massdrop. https://instagram.com/massdrop

I just received my package and I have not loaded the software yet, but the versions got says Silouette Sudio version 3.2. The product description says is comes with the designer studio, which is an upgrade and one of the reasons I bought the package. This looks like standard version. On their website it says they are on version 3.3 something and an update is necessary. Is the labeling misleading or did I not receive the product as advertised?

Quick update for the group, the orders arrived a day later than expected, but our team will be working on these first thing tomorrow and will try and get order packed and shipped for the group!
We will update the group again when all orders have shipped.
Thanks for your patience and expect an update from us on 6/22 or sooner if something comes up.

Great news group! The vendor has let us know that the group's order was picked up and is on its way to our warehouse now. Based on the tracking provided these are scheduled to come in 6/16. Our warehouse team has been forwarded tracking info and will be standing by, ready to get these packed up and turned around as soon as they come in.
Sometimes shipments get delayed en route, not to worry as we will keep the group posted throughout the process and notify you all if anything causes delay.
Thanks for your patience and expect an update from us on 6/17 or sooner if something comes up.

Quick update for the group. We are in contact with the vendor and awaiting updated shipment estimates from them. We have a call scheduled first thing tomorrow morning and should get a bit more visibility in regards to when we can expect these in our warehouse.
We will update the group as soon as these are on the way. Currently we expect that these will be in our warehouse inline with the expected ship date listed in the drop description page.
Thanks for your patience and expect an update from us on 6/11 or sooner if something comes up.

Thanks again for joining this drop! With your help we were able to make it successful for the community. We've just submitted the group's order with the vendor for the Silhouette Cameo Fabric Ink Deluxe Bundle and they are working hard to prepare it for shipment.
As soon as the group's order is ready at the vendor's location, they will send the bulk shipment to our warehouse in New Jersey where our warehouse team will break it up into individual orders and ship them directly to you! The current estimated ship date from our warehouse is 6/26.
Rest assured that we we will provide you all with updated information regarding the status of your order throughout the process. You can expect an update from us by the end of the day Pacific Time on 6/9.

I couldn't find mention of the "designer software" on the cameo website, only "studio". Does designer software give you more capability to do your own designs? I'm primarily interested in cutting fabric for applique'. I couldn't find any better deal on this package at Joann's or Amazon - maybe equal. Sarah Vedeler Designs has some good information about fabric preparation and comparison to the GO cutters. I have the GO and for applique, its great for lots of a limited number of shapes. Both CAN be compatible with digitized embroider designs. I'm hoping that the designer software with the silhoutte will allow me to integrate them cleanly.

Hi @Karenf,
Yes it does. The Designer Edition allows people to import their own artwork as well as create new designs. I'm not sure what software you're using but I know you can use JPG, BMP, PNG and also SVG* files.
*I'm not familiar with using SVG files but I have used JPGs and PNG files myself and it's pretty easy.
Hope that helps!

Hi All,
We know there were shipping delays which resulted in a lot of disappointment on the most recent drop for this bundle. We've worked through the issues with the freight forwarder and there will be no delays for this drop. We can confidently guarantee delivery on, or before, 6/26/15.
-Sandy

Hi @awakeningosiris,
Yes, this was a one off issue. Once a drop ends, you can expect to receive your purchase within the stated ship dates found on the drop page. This particular drop ran into hiccups getting picked up from the freight forwarder within the designated time frame. We have since worked with the vendor to rectify those issues insuring that this will not happen again.
-Sandy

I have to say I am so disappointed with this purchase and Massdrop. I can't believe that it has taken close to 2 months and I still do not have my purchase. A $30 refund hardly feels worth the trouble and wait. This was to be an early Mother's Day present and I won't even get it for the actual day nevermind early. I had planned projects for the last few weeks that I needed to pay someone else to finish. I realize I am in Canada but if I can get another package in less than two days from a company in Florida this could have been shipped quicker to make up for the extreme wait we incurred but thanks for the tracking information as I have been able to watch it sit for long periods of time at each stop. I highly doubt I will ever make another purchase from here but I was warned before I ordered. It is really hard to give Massdrop a positive review when asked by friends.

Good news group. We’re glad to report that all of the orders have now been shipped out from our warehouse and are now on the way to you. Please allow 24-48 hours for tracking to get into the shipper's system and start updating.
If there’s anything else we can do to make your Massdrop experience better, feel free to contact us via “Contact Support” button in your transaction page: https://www.massdrop.com/transactions.

Quick update for the group, the freight forwarder was unable to deliver on two fronts (one literal and one figurative). The vendor has shipped another batch of orders and we are processing $30 refunds for all of your orders as a small token of thanks for your patience through this process.
We have notified the vendor to not use this shipping company again and future drops will be much smoother. Your order should arrive with us next week and the refunds should hit your accounts within 1-3 business days.
Again sorry for the delay as we sort things with the vendor/freight forwarder and expect an update from us on 4/29 or sooner if something comes up.

Got the refund. Thx and I hope to get this within the next week. I work for a global company and very familiar with imports/exports. This was obviously not well managed and overseen with freight forwarder in my opinion. Glad it will be changed

Please don't let this drop dissuade you. I love Massdrop and the guys in the warehouse work really hard to get stuff to you in a timely manner. This drop is an aberration and they're giving us a $30 credit. That is pretty generous.

I am growing more and more frustrated waiting. There are projects I am planning and have a deadline. This isn't goung to give me much time to master the learning curve. I agree with FransiscoArenas. A gift might ease the sting a bit.

Quick update for the group, the freight shipment is still inbound from the vendor. The current ETA we were provided is early this coming week. We are very frustrated with how the freight forwarder has handled this shipment and as such will be upgrading all domestic shipments to UPS ground from Surepost and international shipments will all come with tracking. We understand this doesn't make up for the delays, but rest assured we have made our frustrations clear to the vendor and will work to improve the fulfillment process for future promotions.
Thanks for your patience and expect an update from us on 4/22 or sooner if something comes up.

Quick update for the group, the vendor ran into some issues getting the shipment picked up by their freight forwarder. Not to worry as we have gotten a pick-up scheduled for them at the end of this week and the shipment should arrive at our warehouse middle of next week.
It's unfortunate that this has caused a delay, but rest assured that we are doing everything we can to make sure your orders arrive and are shipped ASAP.
We will update the group as soon as these arrive.
Thanks for your patience and expect an update from us on 4/15 or sooner if something comes up.

Quick update for the group, the vendor has gotten the bulk order all prepped and it is ready to ship out from their warehouse to ours tomorrow. Once these are picked-up the vendor will forward our warehouse team tracking so they can be standing by, ready to get the bulk order broken down and prepped for individual reshipment.
We will update the group as soon as these arrive.
Thanks for your patience and expect an update from us on 4/8 or sooner if something comes up.

Quick update for the group. We are in contact with the vendor and awaiting updated shipment estimates from them. We have a call scheduled first thing tomorrow morning and should get a bit more visibility in regards to when we can expect these in our warehouse.
We will update the group as soon as these are on the way. Currently we expect that these will be in our warehouse inline with the expected ship date listed in the drop description page.
Thanks for your patience and expect an update from us on 4/1 or sooner if something comes up.