Privacy Statement

We will never divulge any of our details to any third party for any reason
whatsoever. We may use your details to advise you of money saving offers, information
about / status of your order or major changes at www.grannyshawsfudgefactory.co.uk

When you place orders, we use a secure server. The secure server software (SSL)
encrypts all information you input before it is sent to us. Furthermore, as required
by the UK Data Protection Acts of 1984, 1998 and The General Data Protection
Regulation (GDPR) (EU) 2016/679, we follow strict security procedures in the storage
and disclosure of information that you have given us, to prevent unauthorised
access.

If the account you have registered with us on our website has been dormant for
over 3 years, any personal details placed on our system by you will be removed, and
you will need to re-enter your details to create an account after this time. If you
wish us to remove personally identifiable information from our website, you may
contact us at info@grannyshawsfudgefactory.co.uk

Granny Shaw’s Fudge Factory does not, and never will, sell, trade or rent
your personal information to others. If you have any questions or concerns about
privacy please address them to info@grannyshawsfudgefactory.co.uk

This is the privacy notice of Granny Shaw’s Fudge Factory. In this document,
"we", "our", or "us" refer to Granny Shaw’s Fudge Factory.

Introduction

This is a notice to inform you of our policy about all information that we
record about you. It sets out the conditions under which we may process any
information that we collect from you, or that you provide to us. It covers
information that could identify you (“personal information”) and
information that could not. In the context of the law and this notice,
“process” means collect, store, transfer, use or otherwise act on
information.

We regret that if there are one or more points below with which you are not
happy, your only recourse is to leave our website immediately.

We take seriously the protection of your privacy and confidentiality. We
understand that all visitors to our website are entitled to know that their
personal data will not be used for any purpose unintended by them and will not
accidentally fall into the hands of a third party.

We undertake to preserve the confidentiality of all information you provide to
us, and hope that you reciprocate.

Our policy complies with UK law accordingly implemented, including that
required by the EU General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you
regarding the processing and control of your personal data. We do this now, by
requesting that you read the information provided at www.knowyourprivacyrights.org

Except as set out below, we do not share, or sell, or disclose to a third
party, any information collected through our website.

The basis on which we process information about you

The law requires us to determine under which of six defined bases we process
different categories of your personal information, and to notify you of the basis for
each category. If a basis on which we process your personal information is no longer
relevant, then we shall immediately stop processing your data. If the basis changes
then if required by law, we shall notify you of the change and of any new basis under
which we have determined that we can continue to process your information. When you
create an account on our website, buy a product or service from us, or otherwise
agree to our terms and conditions, a contract is formed between you and us. In order
to carry out our obligations under that contract we must process the information you
give us. Some of this information may be personal information.

We may use it in order to:

verify your identity for security purposes

sell products to you

provide you with our services

provide you with suggestions and advice on products, services and how to obtain
the most from using our website

We process this information on the basis there is a contract between us, or that
you have requested we use the information before we enter into a legal contract.
Additionally, we may aggregate this information in a general way and use it to
provide class information, for example to monitor our performance with respect to a
particular service we provide. If we use it for this purpose, you as an individual
will not be personally identifiable.

We shall continue to process this information until the contract between us ends
or is terminated by either party under the terms of the contract. Through certain
actions when otherwise there is no contractual relationship between us, such as when
you browse our website or ask us to provide you more information about our business,
including job opportunities and our products and services, you provide your consent
to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this
information, for example, by asking you to agree to our use of cookies. Sometimes you
might give your consent implicitly, such as when you send us a message by e-mail to
which you would reasonably expect us to reply. Except where you have consented to our
use of your information for a specific purpose, we do not use your information in any
way that would identify you personally. We may aggregate it in a general way and use
it to provide class information, for example to monitor the performance of a
particular page on our website.

If you have given us explicit permission to do so, we may continue to process your
information on this basis until you withdraw your consent or it can be reasonably
assumed that your consent no longer exists. You may withdraw your consent at any time
by instructing us info@grannyshawsfudgefactory.co.uk,
if you do so, you may not be able to use our website or our services further. We may
process information on the basis there is a legitimate interest, either to you or to
us, of doing so.

Where we process your information on this basis, we do after having given careful
consideration to:

whether the same objective could be achieved through other means

whether processing (or not processing) might cause you harm

whether you would expect us to process your data, and whether you would, in the
round, consider it reasonable to do so For example, we may process your data on
this basis for the purposes of:

record-keeping for the proper and necessary administration of our
business

responding to unsolicited communication from you to which we believe you
would expect a response

protecting and asserting the legal rights of any party

insuring against or obtaining professional advice that is required to
manage business risk

protecting your interests where we believe we have a duty to do so

We are subject to the law like everyone else. Sometimes, we must process your
information in order to comply with a statutory obligation. For example, we may be
required to give information to legal authorities if they so request or if they have
the proper authorisation such as a search warrant or court order. This may include
your personal information.

Specific uses of information you provide to us

Our website and blog site allows you to post information with a view to that
information being read, copied, downloaded, or used by other people. Examples
include:

posting a message on our blog

posting a review or testimonial on our website

responding to another visitor’s message to convey your agreement,
disagreement or thanks

In posting personal information, it is up to you to satisfy yourself about the
privacy level of every person who might use it. We do not specifically use this
information except to allow it to be displayed or shared. We do store it, and we
reserve a right to use it in the future in any way we decide. Once your information
enters the public domain, we have no control over what any individual third party may
do with it. We accept no responsibility for their actions at any time. Provided your
request is reasonable and there is no legal basis for us to retain it, then at our
discretion we may agree to your request to delete personal information that you have
posted. You can make a request by contacting us at info@grannyshawsfudgefactory.co.uk

We attempt to moderate user generated content, but we are not always able to do so
as soon as that content is published. If you complain about any of the content on our
website, we shall investigate your complaint. If we feel it is justified or if we
believe the law requires us to do so, we shall remove the content while we
investigate. Free speech is a fundamental right, so we have to make a judgment as to
whose right will be obstructed: yours, or that of the person who posted the content
that offends you. If we think your complaint is vexatious or without any basis, we
shall not correspond with you about it.

Payment information is never taken by us or transferred to us either through our
website or otherwise. Our employees and contractors never have access to it. At the
point of payment, you are transferred to a secure page on the website of PayPal or
some other reputable payment service provider. That page may be branded to look like
a page on our website, but it is not controlled by us. If you send us information in
connection with a job application, we may keep it for up to three years in case we
decide to contact you at a later date. If we employ you, we collect information about
you and your work from time to time throughout the period of your employment. This
information will be used only for purposes directly relevant to your employment.
After your employment has ended, we will keep your file for five years before
destroying or deleting it.

When you contact us, whether by telephone, through our website or by e-mail, we
collect the data you have given to us in order to reply with the information you
need. We record your request and our reply in order to increase the efficiency of our
business. We keep personally identifiable information associated with your message,
such as your name and email address so as to be able to track our communications with
you to provide a high quality service.

When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint. If your complaint reasonably
requires us to contact some other person, we may decide to give to that other person
some of the information contained in your complaint. We do this as infrequently as
possible, but it is a matter for our sole discretion as to whether we do give
information, and if we do, what that information is.#

We may also compile statistics showing information obtained from this source to
assess the level of service we provide, but not in a way that could identify you or
any other person. This is information given to us by you in your capacity as an
affiliate of us or as a business partner. Business partners may include 3rd party
selling sites such as Not On The High Street and Amazon. It allows us to recognise
visitors that you have referred to us, and to credit to you commission due for such
referrals. It also includes information that allows us to transfer commission to you.
The information is not used for any other purpose. We undertake to preserve the
confidentiality of the information and of the terms of our relationship. We expect
any affiliate or partner to agree to reciprocate this policy.

Use of information we collect through automated systems when you visit our
website

Cookies are small text files that are placed on your computer's hard drive by your
web browser when you visit any website. They allow information gathered on one web
page to be stored until it is needed for use on another, allowing a website to
provide you with a personalised experience and the website owner with statistics
about how you use the website so that it can be improved. Some cookies may last for a
defined period of time, such as one day or until you close your browser. Others last
indefinitely. Your web browser should allow you to delete any you choose. It also
should allow you to prevent or limit their use.

Disclosure and sharing of your information

Although we do not disclose your personal information to any third party (except
as set out in this notice), we sometimes receive data that is indirectly made up from
your personal information from third parties whose services we use. No such
information is personally identifiable to you. To assist in combating fraud, we share
information with credit reference agencies, so far as it relates to clients or
customers who instruct their credit card issuer to cancel payment to us without
having first provided an acceptable reason to us and given us the opportunity to
refund their money.

Our websites are hosted in United Kingdom. We may also use outsourced services in
countries outside the European Union from time to time in other aspects of our
business. Accordingly data obtained within the UK or any other country could be
processed outside the European Union. For example, some of the software our website
uses may have been developed in the United States of America or in Australia. We use
the following safeguards with respect to data transferred outside the European
Union:

the processor is within the same corporate group as our business or
organisation and abides by the same binding corporate rules regarding data
processing.

both our organisation and the processor are public authorities between whom
there is either a legally binding agreement or administrative arrangements approved
by a supervisory authority in the European Union relating to protection of your
information

Access to your own information

At any time you may review or update personally identifiable information that
we hold about you, by signing in to your account on our website.

After receiving the request, we will tell you when we expect to provide you
with the information, and whether we require any fee for providing it to you.

If you wish us to remove personally identifiable information from our website, you
may contact us at info@grannyshawsfudgefactory.co.uk
This may limit the service we can provide to you. When we receive any request to
access, edit or delete personal identifiable information we shall first take
reasonable steps to verify your identity before granting you access or otherwise
taking any action. This is important to safeguard your information.

Other matters

We do not sell products or provide services for purchase by children, nor do we
market to children.We use Secure Sockets Layer (SSL) certificates to verify our
identity to your browser and to encrypt any data you give us. Whenever information
is transferred between us, you can check that it is done so using SSL by looking
for a closed padlock symbol or other trust mark in your browser’s URL bar or
toolbar.

If a dispute is not settled then we hope you will agree to attempt to resolve
it by engaging in good faith with us in a process of mediation or arbitration.

If you are in any way dissatisfied about how we process your personal
information, you have a right to lodge a complaint with the Information
Commissioner's Office. This can be done at https://ico.org.uk/concerns/ Except as otherwise mentioned in
this privacy notice, we keep your personal information only for as long as required
by us:

to provide you with the services you have requested;

to comply with other law, including for the period demanded by our tax
authorities;

to support a claim or defence in court.

Our privacy policy has been compiled so as to comply with the law of every country
or legal jurisdiction in which we aim to do business. If you think it fails to
satisfy the law of your jurisdiction, we should like to hear from you. However,
ultimately it is your choice as to whether you wish to use our website. We may update
this privacy notice from time to time as necessary. The terms that apply to you are
those posted here on our website on the day you use our website. We advise you to
print a copy for your records. If you have any question regarding our privacy policy,
please email info@grannyshawsfudgefactory.co.uk