A nightmare that began with the purchase of a brand new home from Charles Church (part of the Persimmon Group, which includes Persimmon Homes, Westbury Partnership).
The experience Charles Church gave us has been one we regret every day, we wish we had never seen the house, let alone bought it.
Years on, we're still unable to sell it - they avoid fixing it. Bouncy, Noisy & Unlevel Floors.

Monday, 25 April 2011

But is it right? Years later and we are still waiting for faults to be fixed.

Is it right that the builder can refuse to fix one item, because you have complained to the NHBC about another? Is it right that the builder can delay fixing an agreed item indefinitely, even when all parties have agreed to no delay?

The Persimmon Group plc, appears to be able to do what they want, when they want and the home owner is expected to just put up with it. That the NHBC would help them to this end is alarming to say the least.