1) Select "Forgot Password?" at the login page2) Enter Username/Mobile No (If you forgot the username, please click "Forgot Username" and input your registered email address to recover your account)3) Enter your "Transaction PIN" and the 4-digit OTP code sent in SMS by TNG4) Enter the new password twice5) Press the green tick at bottom right to confirm

If you have forgotten both of your Login Password and Transaction PIN, please use the phone with the registered mobile number to contact our customer service team at +852 39516268 (09:00 - 18:00 MON - SUN).