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Warning over bogus vacuum repair callers

Police are reminding residents to be vigilant after receiving a number of reports of cold callers offering vacuum repairs.

This follows an investigation into several similar reports where a man has cold called residents offering to attend their homes to carry out vacuum repairs. He calls the resident on the phone and explains he works for Dyson Repair Centre. He then makes arrangements to attend their address where he examines the appliance and then explains that a replacement is required which he can source. Some victims have then handed over a cash deposit; however the man has always failed to return.

Dyson has confirmed to police and customers that they never cold call their customers offering service or repairs to vacuum cleaners.

The incidents under investigation occurred across the Northumbria Police area and investigating officers are working with other police forces in the region, who are dealing with similar offences, believed to be committed by the same offender. Police also believe there may be more victims across the region who are yet to report offences.

Two men have been arrested in connection with the incidents and officers are making enquiries and want to make people aware of this issue.

Police also want to remind people to be cautious of people cold calling either by phone or at the door - whether they are selling goods, services or claim to be from a utility company, local authority or even police.

DI Graeme Barr said: "Anyone concerned they've been the victim of a bogus caller or are faced with a dubious tradesman, is asked to call police.

"Officers in our neighbourhoods are there to offer reassurance and advice to local residents and anyone concerned should not hesitate in speaking to an officer.”

Anyone with information about this incident should call police on 101 or ring the independent charity Crimestoppers on 0800 555 111.