Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. What is the model of the receiver?What type of location are you in (urban, suburban, rural)? Ie: How far are you from the stations you're trying to pick up?

Glad to hear it's working for you.I am an independent technician and I've spent my personal time, unpaid, in a good faith effort to assist with the question for which you solicited my services. I have no control over billing/account issues, but you may request a refund via the help page.Nathan