Warranty Information

Warranty Information

Warranty Information

Effective 01/01/2015 any PC system ordered now includes our standard warranty by default, outlined in the table below valid from the date of delivery. This covers all components within the PC for a period of 2 year and any labour incurred in year 2 and 3 should that part not covered under the manufactures warranty scheme outside the 2 year period. We also include as standard our collect and return service, meaning should the PC need to be returned our couriers will arrange to collect and return the goods to you ensuring no return carriage charges will be payable. A selected number of component manufacturers have extended warranty schemes applicable after the 1 year parts warranty we offer has elapsed, but for added peace of mind to ensure you have cover for all components in your PC you may wish to consider our extreme warranty covering all parts in the PC for a period of 3 years regardless of the manufacturers own warranty scheme.

Service

Parts

Labour

Repairs

Advanced RMA

Collection Service

Collection Time

Repair Time

Price

Standard

2 Years

3 Years

Unlimited

2 Year

2 Year

Next Day

5 Days

FREE

Extreme

3 Years

3 Years

Unlimited

3 Years

3 Years

Next Day

5 Days

£125

Manufacturers Extended Warranty

Our warranty packages apply to the complete machine as one unit. This is also backed by the full component manufactures warranty which gives you individual component warranty on selected components after the warranty service purchased with your PC has expired. For example Corsair memory has a lifetime warranty which can be returned to Computer Planet or Corsair directly. Selected other component manufacturers also have various different extended warranty schemes, some examples are in the table below:

Manufacter/Parts

Period

Corsair Memory

Lifetime

Intel CPU

3 Years

AMD CPU

3 Years

Gigabyte / Asus Motherboards

3 Years

Cooler Master PSU

3 Years

Corsair PSU

3 – 5 Years

XFX / Zotac / Sapphire Graphics Cards

2 Years

Asus Monitors

3 Years

Benq Monitors

3 Years

AOC Monitors

3 Years

Western Digital Hard Drives

3 Years

Corsair SSD

3 Years

Sandisk SSD

3 Years

Kingston SSD

3 Years

Advanced RMA Service

In the unfortunate event you experience a component failure, to minimalise any disruption you may not wish to return your entire PC system to Computer Planet. For example if you have 2 sticks of memory and it was diagnosed that 1 stick had failed, we can arrange to replace the faulty stick in advance! Our unique advanced RMA service allows a replacement component to be dispatched to you before the faulty component is returned, giving you the chance to then replace the component and confirm everything is working. We will then arrange to collect the faulty component from you at a time that is most convenient!

Outside UK Warranty

Our collect and return warranty service covers only the UK mainland. If you purchase a PC and have delivery outside this zone you will be liable for all inbound and outbound shipping costs in the event you need to make a warranty claim.

Warranty For Orders Placed Before 2015

Any order placed before 2015 has our standard 3 year warranty which has 1 year parts and 1 year collect & return service.