Genesys

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Genesys is the global Omni-channel customer experience and contact centre solution leader. Our customer experience platform and solutions help companies engage effortlessly with their customers, across all touch points channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty. Companies that consistently deliver a great customer experience (CX) have realized measurable business benefits far beyond improving customer loyalty and profit. Companies focusing on end-to-end customer journeys across multiple touch points and channels can build significant competitive advantage, reduce customer churn and differentiate their brand from competitors. This end-to-end focus on customer experience also improves sales effectiveness – converting customers into advocates and repeat buyers – while driving costs out their business. Powered by the Genesys Customer Experience Platform, our solutions enable businesses to intelligently manage intelligently manager interactions and improve customer satisfaction. That makes it easier than ever to align customer experiences with perceived values they deliver – greater loyalty to the brand and higher revenue to the business.

Rankings:

PLATINUM

Kinetic is an international business-to-business conference and exhibitions producer based in Cape Town. Our mission is to equip senior management executives with knowledge, market intelligence and viable commercial opportunities. Kinetic are leaders in providing business facilitation platforms throughout Africa.

Contact Info

+27 (0)21 180 4700

14 Pickwick Road, Salt River, 7925, Cape Town, RSA

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The 8th Customer Experience Management Africa Summit is being hosted on the 31st July and 1st of August 2019 in Cap… https://t.co/CnEdxKq7B9