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In this second part of the article we will look at having reached the stage where we know that we are going to proceed with a service or change request (using the ITIL Change Management processes for Request For Change [RFC])[ more ]

41 words, last edited in the morning of 9th Dec 2014This article is from Service Transition - Change Management and has been viewed 758 times.Tags: Management Information Reporting,MIR,Theory into Practice

So whilst you or your organization is introducing ITIL best practice in an effort to 'get into shape' to become more efficient, effective and profitable you might just want to think about yourself and your employees. As you embark on the Service Management journey…[ more ]

403 words, last edited in the afternoon of 21th Nov 2014This article is from ITIL News - Most Recent and has been viewed 2056 times.Tags: get into shape,Service Management

This survey is designed for IT professionals with knowledge of their company's overall IT architecture and/or strategy. It has four sections, each with four to seven multiple-choice questions. For each section you complete, you will receive: Your company's IT complexity score on those topics Recommended…[ more ]

86 words, last edited in the morning of 16th Dec 2013This article is from ITIL News - Most Recent and has been viewed 3971 times.Tags: ORACLE,Assess Your Companys IT Complexity

Below are a series of questions that will assist with determining areas where Capacity Management may need to focus attention to improve its maturity. I would suggest that a marking scheme is established to so that it is possible to determine the following: …[ more ]

1394 words, last edited in the afternoon of 29th Nov 2013This article is from Service Design - Capacity Management and has been viewed 5737 times.Tags: ITIL,Capacity Management,improve maturity

ORS, (Austrian Broadcasting Services) has chosen IT service management software developed by iET Solutions to centralize all the information needed to monitor and manage its national network of transmitter stations at around 450 locations. The iET ITSM software was chosen for its flexibility. Today ORS manages…[ more ]

1402 words, last edited in the morning of 12th Nov 2013This article is from Press Releases - ITIL and has been viewed 5450 times.Tags: broadcasting company,ITSM software,Australian

ORS, (Austrian Broadcasting Services) has chosen IT service management software developed by iET Solutions to centralize all the information needed to monitor and manage its national network of transmitter stations at around 450 locations. The iET ITSM software was chosen for its flexibility. Today ORS manages around 80,000 data records…[ more ]

1314 words, last edited in the afternoon of 18th Jun 2013This article is from Press Releases - ITIL and has been viewed 7515 times.Tags: Austrian Broadcasting company,Austrian Broadcasting Services,ITSM software,IT service management,ITIL

RSS web feeds make it easy for IT staff and employees to subscribe to relevant service information updates New functionality being introduced toMacro 4's iET ITSM software includes the innovative use of RSS web feeds for speedy, automated dissemination of information and new dashboard reporting…[ more ]

772 words, last edited in the afternoon of 19th Apr 2013This article is from Press Releases - ITIL and has been viewed 15722 times.Tags: RSS web feeds,at-a-glance reporting,Macro 4,ITSM software

SITS The Service Desk & IT Support Show returns to London's Earls Court on 23-24 April, with over 100 leading suppliers demonstrating 250+ products and services. The UK's biggest showcase for the IT Service Management and IT support industry, the following is just a taste of some of the latest…[ more ]

2389 words, last edited in the afternoon of 4th Apr 2013This article is from Press Releases - ITIL and has been viewed 7431 times.Tags: SIT13,Service Desk & IT Support Show,Exhibitor Show Highlights,2013

UPDATE 18th APRIL 2013 On the 20th March it was reported that Fox IT, a UK based ITIL Consultancy had collapsed and had entered administration. It has now come to light that a number of offers were made for the assets of the company.…[ more ]

199 words, last edited in the morning of 26th Mar 2013This article is from ITIL News - Most Recent and has been viewed 6368 times.Tags: Fox IT,Ultracomp,Recession,ITIL Consultancy company