Snow Business, December 2015

2015 ALL STARS OF SNOW ICE Luis Reyes Field Manager DMC COMMERCIAL SNOW MANAGEMENT PHILADELPHIA PA F ield Manager Luis Reyes is viewed as nothing short of an asset possessing a work ethic and dedication that are rare to find Lin Harris controller for DMC Commercial Snow Management says He is reliable loyal and always looking to do the best job in the most efficient way Reyes has been with DMC for three years As a field manager Harris says He has our entire field He takes care of the crews and handles fleet maintenance ensuring that all equipment is serviced in place and ready for a snow event Last year was the companys biggest year yet and with several additional commercial contracts in the works this coming season could be even better Exhibiting outstanding leadership qualities Reyes takes on these contracts with a crew Sales Team DISCOUNT SNOW STAKES BRAINTREE MA 50 SNOW BUSINESS DECEMBER 2015 www sima org snowbusiness that can range from 150 to 200 people Harris says Harris notes that before Reyes joined the company she or the company owner had to be in the office for every storm Thats no longer necessary She says that Reyes now handles the field dispatches and maps and works with those in the office to make sure everybodys in place on the job sites Customers are getting an optimal experience and getting treated as soon as they need to be she adds Luis Reyes Reyes is budget conscious loyal and considers a lot that other field workers dont Harris says With his no nonsense approach he is direct to achieve the goals and lead the field in a safe and productive manner she says I have supreme confidence in Mr Reyes He is nothing short of an all star H omemade chocolate chip cookies and snow stake shaped pretzel sticks are just one of the benefits customers of Discount Snow Stakes receive when working with the All Star sales team of Nikki OConnor Rick Shaw and Emily Murray The homemade treats have become a hallmark for this team OConnor who has been with the company for four years does the baking Shaw and Murray have two years at the company They consistently go above and beyond for not only big commercial accounts but also for the little guy who has a few residential driveways to stake Chris Burns general manager says Being a seasonal business we are very busy for a short time out of the year Stakes arent an important everyday item for our customers until they realize they need all their properties staked within the next week Burns says He says his team exceeds expectations by coming Left to right Chris Burns Nikki OConnor Rick Shaw and Emily Murray in early and leaving late to ensure orders are processed and shipped on the same day personally answering calls customers wont get an answering machine and packaging alongside members of the shipping department if necessary to make sure they reach the company pledge of same day shipping Burns says this group follows the Golden Rule Treat others how you would like to be treated That is why they are all stars in my book and why they deserve to be recognized he says

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