Cloud computing is a hot topic and the basic structure is similar no matter the service: a vendor hosts the software application and hardware infrastructure, and the customer accesses the services via a Web browser.

It is no secret that Google completely revolutionized the workplace with their browser-based email offering (Gmail) back in 2004. An incredible six years later, in 2010, Microsoft followed suit with Office 365.

With all the technology advances, we find that organizations that focus on human experiences to understand what customers need and want as well as their feelings about our brand’s services and products.

Today’s solutions are part of the “digital convergence” era, known for technologies coming together to enable a whole new consumer experience while still providing a realistic avenue for retailers to set up and deliver.