Shipping Policies

Same Day Shipping - We normally ship orders received by 3PM Eastern Time on the same day. There are exceptions. Orders received on weekends and holidays, including Black Friday and Christmas Eve, ship on the next business day. Also unsafe weather conditions, computer problems, and invalid address information may cause delays.

Shipping Charges - We ship by USPS and UPS and charge you what they charge us. There are no hidden handling charges. You are welcome to ship UPS collect. Just put your account in the order message box and we will refund our shipping charges.

Shipping Addresses - Unless told otherwise, we ship to the exact ship-to address on your order. Our system checks addresses. If your ship-to address is "unshippable" we will contact you immediately and hold your order until we can fix the problem.

Shipping Times - We have shipping maps that show approximate shipping days for
UPS and
USPS. We do not guarantee actual shipping times because they are beyond our control. Our customer service representatives will help if there is a problem

International Shipping - We ship anywhere in the world where the risk of fraud is acceptable. Our systems create the required paperwork for your shipment. Our shipping charges do not include brokerage fees, duties, and taxes.

Canadian Customers - We do not recommend shipping by UPS unless you have an account. They add brokerage charges that are sometimes more than the shipping cost itself. These charges are not part of our shipping charge.

Our Story

The Thread Exchange specializes in the kinds of thread that are not sold in stores. Since 2005 we have served retail and commercial customers with top quality thread at great prices. Most orders received by 3 PM Eastern Time ship on the same business day. Use our Thread Information pages or just call us for help buying the right thread.