One extra piece of baggage in addition to your usual baggage allowance, regardless of cabin class. This extra piece must be 23kg (50 lb) or less, with total dimensions (length + width + height) not exceeding 115 cm (45 inches).

Cabin baggage

Passengers travelling with infants in any class of service are also permitted one (1) handbag for infant food (weight must not exceed 5 kg/11lb) and other inflight necessities and one (1) fully collapsible stroller / carry-cot, as a carry-on item if cabin space is available or else as checked baggage in the hold.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

TelephoneTel:

+1 6468956126

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

TelephoneTel:

855 664 8235 (toll free)

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.

TelephoneTel:

+49 30 544 459 44 (International charges apply)

Travel Insurance

TelephoneTel:

1-866-385-4839

Please call this number for general queries or to make changes to your travel insurance policy.

TelephoneTel:

1-866-385-4839

Please call this number if you need to make a claim.

If you want to make a claim:
Please refer to the phone number in your policy document.