Training is delivered by ORIC staff and external contractors, most of whom are Aboriginal and Torres Strait Islander people.

Scheduled courses are listed on the ORIC website at oric.gov.au/training with an online form to apply to participate. Customised training, which is adapted to the individual needs of corporations, is also available on request. The Registrar encourages directors, members and staff of corporations to apply for corporate governance training. The range of courses on offer in 2016–17 was:

Introduction to Corporate Governance (ICG)—a three-day workshop

Two-day Governance Workshop—a compressed form of the ICG

Certificate IV in Business (Governance)—delivered in four one-week blocks

corporation-specific training (CST)—tailored to the particular needs and circumstances of corporations that request training.

ORIC also offers other programs, such as a Diploma of Business (Governance) and Building Strong Stores, but these were not offered this year.

In 2016–17, ORIC delivered training to 943 participants from 260 corporations, continuing the steady increase since 2014–15. Ninety-two per cent of participants reported a significant increase in their understanding of corporate governance; the highest satisfaction rate since 2012–13.

Table 6: Participation in training from 2012–13 to 2016–17

2012–13

2013–14

2014–15

2015–16

2016–17

Number of participants

897

1015

886

865

943

Number of corporations

198

194

169

208

260

Participants that reported a significant or very significant increase in corporate governance knowledge

92.5%

91.1%

90.0%

88.2%

92.1%

Figure 8: Participation in all training from 2012–13 to 2016–17

Western Australia had the most workshops; Queensland had the most corporations involved in training; and the Northern Territory had the most participants.

Training locations

Every year as part of our annual planning for training activities we analyse a range of factors including:

attendance and retention of participants for previous training workshops

cost-effectiveness

demand/requests for training

emerging regulatory risks, priorities and issues.

This year, in response to our analysis, ORIC focused delivery of Introduction to Corporate Governance workshops in major urban locations and Two-day Governance workshops in regional and remote locations.

Figure 10: Locations of all training provided, 2016–17

Introduction to Corporate Governance

The Introduction to Corporate Governance (ICG) workshop opens a clear pathway to best-practice corporate governance. It introduces key concepts and principles and invites participants to apply the ideas and practices to their own corporations. The ICG is the pre-requisite for the Certificate IV in Business (Governance).

ORIC delivered six ICG workshops across Australia in 2016–17. A total of 169 people, representing 81 corporations, participated.

Table 7: Participation in ICG workshops 2016–17

Month

Location

Participants

Corporations

July 2016

Adelaide, SA

37

16

October 2016

Darwin, NT

29

12

November 2016

Melbourne, Vic

18

9

December 2016

Brisbane, Qld

34

18

March 2017

Cairns, Qld

32

17

April 2017

Perth, WA

19

9

Total

169

81

Two-day Governance Workshop

We developed the Two-day Governance Workshop for corporations in remote regions, as well as members who are unable to leave home for an extended period. The program is a condensed form of the ICG. Generally, the workshops take place in community locations and are run by ORIC’s regional officers, with great sensitivity to cultural protocols and ways of learning.

Participants in the Two-day Governance Workshop in Weipa, Queensland

Last year there were two trials of this training program. In 2016–17 ORIC delivered Two-day Governance Workshops in 11 regional and remote locations, as listed below.

Table 8: Two-day Governance Workshops in 2016–17

Month

Location

Participants

Corporations

August 2016

Broome, WA

14

6

September 2016

Weipa, Qld

12

5

October 2016

Mt Isa, Qld

14

4

November 2016

Broken Hill, NSW

11

3

January 2017

Port Augusta, SA

25

7

February 2017

Alice Springs, NT

38

9

February 2017

Nhulunbuy, NT

16

3

March 2017

Bamaga, NT

20

12

March 2017

Kununurra, WA

26

5

June 2017

Horn Island, Qld

14

12

June 2017

Karratha, WA

21

7

Total

211

73

Figure 11: Two-day Governance Workshops by location

Certificate IV in Business (Governance)

Part of a national accredited training package, the Certificate IV in Business (Governance) is for Aboriginal and Torres Strait Islander people who want to extend their corporate governance knowledge and management skills.

Linda and Emily Ford graduating with a Certificate IV in Business (Governance) in May 2017

In 2016–17 ORIC ran the certificate IV course in Canberra. For the first time, we had a mother-daughter team graduate. Linda Ford is a director of Twin Hill Aboriginal Corporation. Emily Ford is a member of the same corporation and looking to step up in the future to be a director of the family corporation or other corporations.

Linda Ford: ‘For me, it reaffirmed we were on the right track. For Emily, it meant she got to learn about the right way to do things. We both ended up with clearer ideas about good governance practice.’

In 2017, 15 people from five states and territories graduated from the Certificate IV in Business (Governance).

Corporation-specific training

Corporation-specific training (CST) workshops are usually held at a corporation’s premises or a central venue within a community. The training is conducted over one or two days and is adapted to meet a corporation’s needs. By definition the content of each workshop is cutomised covering topics from directors duties to financial management and running effective meetings. Workshops may focus on a single topic such as rule design and re-design or cover a broad range of topics, which often occurs in workshops after a special administration or part of a broader plan for corporation support and mentoring.

In 2016–17 ORIC delivered 72 CST workshops (an identical number to the year before) for:

92 corporations

548 participants.

Consistent with the year before, the governance topics most often requested and consequently delivered at the workshops were:

the roles and responsibilities of directors

the legal duties of directors

solvency.

Figure 12: CST workshops by state and territory

Table 9: CST workshops, 2016–17

Month

Location

State

Participants

Corporations

July 2016

Canberra

ACT

7

1

July 2016

Hervey Bay

QLD

6

1

July 2016

Adelaide

SA

11

1

July 2016

Thornlie

WA

5

1

August 2016

Inverell

NSW

7

1

August 2016

Casino

NSW

5

1

August 2016

Woodburn

NSW

7

1

August 2016

Port Macquarie

NSW

12

1

August 2016

Mutitjulu

NT

5

1

August 2016

Amanbidgi

NT

15

2

August 2016

Yarralin

NT

5

1

August 2016

Rockhampton

QLD

7

1

August 2016

Cunnamulla

QLD

6

2

August 2016

Djarindjin

WA

4

1

September 2016

Grafton

NSW

9

1

September 2016

Bathurst Island

NT

13

1

September 2016

Borroloola

NT

6

2

September 2016

Alice Springs

NT

6

1

September 2016

Surat

QLD

5

1

September 2016

Brisbane

QLD

2

1

September 2016

Brisbane

QLD

7

1

September 2016

Yarrabah

QLD

3

1

September 2016

Underdale

SA

11

1

October 2016

Singleton

NSW

6

1

October 2016

Coffs Harbour

NSW

8

1

October 2016

Haasts Bluff

NT

2

1

October 2016

Normanton

QLD

5

1

October 2016

Perth

WA

8

1

October 2016

Kiwirrkurra

WA

24

2

November 2016

Daly River

NT

4

1

November 2016

Yuendumu

NT

22

2

November 2016

Katherine

NT

8

1

November 2016

Brisbane

QLD

8

1

January 2017

Muswellbrook

NSW

4

1

January 2017

Sydney

NSW

4

1

January 2017

Derby

WA

10

1

February 2017

Byron Bay

NSW

15

1

February 2017

Coffs Harbour

NSW

5

1

February 2017

Taree

NSW

7

1

February 2017

Port Macquarie

NSW

6

1

February 2017

Katherine

NT

9

1

February 2017

Tennant Creek

NT

8

1

February 2017

Alice Springs

NT

5

1

February 2017

Gin Gin

QLD

8

1

February 2017

Gladstone

QLD

5

2

February 2017

Cosmo Newberry

WA

10

2

March 2017

Sydney

NSW

7

1

April 2017

Canberra

ACT

6

1

April 2017

Griffith

NSW

7

1

April 2017

Jabiru

NT

7

1

April 2017

Melbourne

VIC

15

1

April 2017

Halls Creek

WA

12

3

April 2017

Halls Creek

WA

7

1

April 2017

Doon Doon

WA

8

1

April 2017

Tjuntjunjara

WA

11

1

May 2017

Dubbo

NSW

5

1

May 2017

Gunnedah

NSW

4

1

May 2017

Arlparra

NT

13

3

May 2017

Alice Springs

NT

11

1

May 2017

Maryborough

QLD

6

1

May 2017

Billiluna

WA

6

2

May 2017

Mulan

WA

6

1

May 2017

Ringer Soak

WA

5

2

May 2017

Kalumburu

WA

6

1

May 2017

Kalumburu

WA

2

2

May 2017

Kununurra

WA

6

4

June 2017

Armidale

NSW

3

1

June 2017

Guyra

NSW

8

1

June 2017

Standley Chasm

NT

4

1

June 2017

Darnley Island

QLD

10

4

June 2017

Preston

VIC

8

1

June 2017

Menzies

WA

10

1

Total

548

92

Average costs to deliver training

Table 10: Average costs to deliver training, 2016–17

Training type

Average cost per participant

Introduction to Corporate Governance

$1,298

Two-day Governance Workshop

$130

Certificate IV/Diploma

$10,135

Corporation-specific training

$168

Qualitative evaluation

At the end of each training session we seek feedback from the participants, which we then use to improve the program and maintain its relevance to the needs of Aboriginal and Torres Strait Islander people. One of the questions we ask is: What did you like best?

Here’s a selection of responses from 2016–17.

Two-day Governance Workshop:

I now know what directors really do.

Participant in Kununurra

Active discussions, cross-fertilisation of ideas and attention to possible rule book conflicts. It was all excellent, well presented and well run.

Participant in Cairns

Introduction to Corporate Governance:

I appreciated the interaction, openness and honesty, reality, sharing of problems, and the trainers – compassionate and knowledgeable.

Participant in Mount Isa

Certificate IV in Business (Governance):

The training was respectful.

I liked the interaction with the rest of the group and hearing their stories of successes and struggles.

The teaching style and teacher were fantastic! Felt relaxed and confident studying.

Publish guidance

ORIC provides corporations and other interested people with a wealth of guidance on the CATSI Act and good governance, including information on starting and running a corporation; fact sheets; guides to legislation and reporting; newsletters; templates for rule books, membership application forms, directorships, meeting notices, minutes and resolutions. The guidance offers practical advice and tips on various topics. Materials are developed or revised in response to trends and issues in the sector identified through complaints about corporations, inquiries, examinations, training activities, local officer engagement, and common issues with lodgement of forms and other information.

Guidance is provided in both digital and printed formats. Printed material is most often distributed during face-to-face engagement with corporations where a discussion on a particular governance topic is reinforced with the published resource provided as a reference tool for the corporation to draw on later.

As a general indicator of demand for general information and guidance, during 2016–17 there were 168,238 sessions on the website by 77,722 users. On average users viewed 2.6 pages per session.

As part of reviewing ORIC’s effectiveness in administering the CATSI Act, KPMG conducted an online consultation with corporations and the general public. They found that 85 per cent of respondents had accessed ORIC educational materials and guides, and 97 per cent had found them useful (64 per cent indicated the guidance materials are very/extremely useful, while 33 per cent considered them moderately useful).

Fact sheets

ORIC currently has 20 titles in its core fact sheet series. We also provide a range of other information sheets that offer guidance on specific matters such as rules required for gift funds. These are often attached to other guidance resources such as model rule books.

Table 11: Ten most downloaded fact sheets from oric.gov.au

Fact sheet title

Total downloads

Unique downloads

Duties of directors and other officers

1768

1365

A corporation's rule book: what you need to know

982

818

Meetings for directors

610

502

Corporation size and reporting

600

530

Meetings for members

582

476

Minutes of meetings

548

464

Special administrations—what members and directors should know

548

464

Special administrations—what funding agencies, creditors and employees should know

483

388

Complaints involving corporations

457

384

The CATSI Act and the Corporations Act—some differences

404

367

Policy statements

ORIC publishes policy statements to provide guidance on certain aspects of the CATSI Act or how the Registrar interprets it. In 2016–17 ORIC published the following new or significantly revised policy statements:

ORIC Oracle

We produce the ORIC Oracle newsletter for registered corporations as well as others interested in Aboriginal and Torres Strait Islander corporations. Each newsletter shares good news stories and knowledge about the sector, and provides guidance on running an effective corporation. It’s published quarterly, online and in print. In 2016–17 the themes were as follows:

In the May 2017 issue ORIC ran an online survey which asked readers, ‘To better manage its money, what does your corporation need?’ Respondents to the survey indicated that the top three areas they needed most help with are:

Presentations

As part of contributing to public discussion and education about the CATSI Act, Aboriginal and Torres Strait Islander corporations and the role of the Registrar and ORIC, staff and the Registrar make presentations and speak at relevant forums.

In October 2016 the Registrar presented in Darwin to the Australian Institute of Company Directors on the contribution of Aboriginal and Torres Strait Islander corporations to the economy.

In March 2017 Dayna Lister, regional manager for Alice Springs, addressed the Aboriginal Governance & Management Program's 'Innovating to Succeed Forum' on how ORIC can support remote Aboriginal corporations, and the advantages of being registered under the CATSI Act.

In May 2017 the Registrar spoke at the Queensland native title representative body alliance meeting about the capacity of registered native title bodies corporate.

The Registrar attends and speaks regularly at the quarterly Prescribed Bodies Corporate Support Forum hosted by the National Native Title Tribunal about the regulation of registered native title bodies corporate.

Provide information and advice

Call centre and other inquiries

ORIC operates a call centre offering information and advice to corporations and others interested in the governance and regulation of Aboriginal and Torres Strait Islander corporations. Calls are free from fixed line phones. ORIC aims to immediately answer all calls recognising that many callers in remote or very remote regions have limited telephone access or mobile phone coverage and long wait times or a call back are not viable options. In 2016–17, only 38 calls from 8428 calls received (less than 0.5 per cent) that were presented during business hours were diverted to voice mail.

In previous years we have reported a single figure for the call centre. From this year we are reporting at a more granular level, to more clearly account for our performance. We have also changed the system we use to record calls. The mechanisms used to capture this data are different, which means this year’s data is not directly comparable to data from previous years.

In 2016–17, 8428 unique calls were made to the ORIC’s freecall number, 1800 622 431.

Table 12: Calls to 1800 622 431, 2016–17

Measure

2016–17

Total calls presented

8702

Less calls re-presented to a more active phone line

274

Total unique calls presented

8428

—Calls answered by an ORIC officer

8261

—Calls referred to voice mail during business hours

38

—Calls presented but caller hung up before speaking

67

—Calls received after hours

62

In 2016–17, ORIC finalised 5361 inquiries from corporations and the public including requests for information, support and referrals. The number of inquiries is up by 487 on the previous year (10 per cent more).

Table 13: Inquiries finalised by method of inquiry from 2015–16 to 2016–17

Inquiry method

2015–16

2016–17

By phone

3051

3364

In writing

1797

1892

In person

26

105

Total

4874

5361

Provide support services

Local support

ORIC’s regional officers spend a significant portion of their time visiting corporations in person, attending and supporting meetings, and delivering governance training workshops.

To align with PMC, ORIC has adopted the same network structure of 12 regions.

* From February to August 2017 ORIC operated a temporary office in Kununurra. Outside this time the Kimberley region was supported by the Darwin and Broome offices.

In 2017–18 ORIC has committed to expanding its regional office network to include new offices in the Anangu Pitjantjatjara Yankunytjatjara lands in South Australia and Thursday Island in the Torres Strait.

LawHelp

other entities seeking to transfer their registration to the CATSI Act.

Corporations can access a wide variety of legal assistance to deal with things such as tax issues, employment contracts and intellectual property rights.

When we receive an application for LawHelp, we review it for eligibility, then forward it to the independent LawHelp assessment panel for action. In 2016–17, ORIC received 20 LawHelp applications, in comparison to the 28 applications received the previous year. Of the 20 applications, 17 were approved by the LawHelp assessment panel and successfully referred to a participating law firm.

Ngaimpe Aboriginal Corporation has used LawHelp more than once.

We have used LawHelp for some of our organisation’s most critical issues. Not only has the service enabled us to access quality and reliable legal advice (that we would not be able to afford otherwise), it has also enabled us to create relationships.

Earlier this year, ‘The Glen’ clients played the lawyers from LawHelp firm, Allens, in a game of touch footy at The Domain in the city. This was followed by everyone having conversations while sharing in something to eat and a soft drink overlooking Sydney Harbour.

Joe Coyte, chief executive officer of ‘The Glen’, an alcohol and drug rehabilitation centre for men run by Ngaimpe Aboriginal Corporation'

Figure 13: LawHelp applications received by state/territory, 2012–13 to 2016–17

Note: There have been no applications from corporations in the Australian Capital Territory.

Figure 14: LawHelp applications received by subject, 2012–13 to 2016–17

ORIC recruitment assistance

ORIC recruitment assistance (ORA) provides help and guidance through the process of recruiting to corporations to fill a senior position. It encourages best practice—and helps build capacity—by supporting corporations to follow a clearly defined process with established guidelines. The service is free to corporations (although they must meet their own advertising costs). Corporations also remain responsible for all decisions, including selecting the successful candidate and negotiating a suitable salary package.

In 2016–17 ORIC received a total of nine requests through ORA and of those, seven senior staff positions were filled.

Note: The outcome of requests for recruitment activities is not always the position being filled—for example, some corporations withdraw from the recruitment activity part way through and some determine that there were no suitable applicants.

Ang-Gnarra Aboriginal Corporation of Laura (north Queensland) used ORA to recruit a general manager.

The ORA service helped us to move quickly through what can be an intimidating process. It allowed the board to focus on choosing the best person rather than worrying about the process.

It also helped us to manage the administration side of the work. Given the remoteness of our location, we had more applications than expected, and we found a very qualified person.

Corporations may not know it’s there but it’s a very approachable service. ORIC made the recruitment easy. They were very good at keeping the process moving; they were flexible and responsive to the corporation’s needs; and their draft documents were easy to follow.

Bridget Centenera from Many Rivers, a not-for-profit community and economic development agency that supported Ang-Gnarra Aboriginal Corporation during their recruitment of a general manager.

Corporation jobs

From 2009 ORIC has offered corporations the chance to advertise their employment vacancies free of charge on the ORIC website. Since then, 407 corporation jobs have been advertised.

In recognition that not all corporations take up the offer to advertise on the ORIC website, and to add value to the Corporation jobs page, we added a link to ‘related vacancies’ (in Aboriginal and Torres Strait Islander corporations) on the EthicalJobs website.

Independentdirectory

In the first full year of its operation, with minimalist marketing, Independentdirectory had modest uptake:

45 individuals registered as candidates for directorship positions

27 corporations set up an account to advertise a directorship or other position

18 directorships were advertised.

Corporation users of the directory site can post their own jobs that flow through to Corporation jobs section of oric.gov.au. Five staff positions were advertised this way.

Through the course of the year we made changes in response to user feedback—for example, we simplified the geographical matching.