Faithlife Proclaimhttps://community.logos.com/forums/94.aspxenCommunityServer 2008.5 SP2 (Debug Build: 40407.4157)Black border on videos and video backgroundshttps://community.logos.com/forums/thread/1043518.aspx94Faithlife Proclaim2019-03-30T18:47:15Z9a0036cf-ae03-4c9d-9481-8dd598b774b8:1043518Nick Highland0https://community.logos.com/forums/thread/1043518.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=94&PostID=1043518https://community.logos.com/forums/thread/1043518.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=94&PostID=1043518<p><a href="https://community.logos.com:443/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/94/1122.Untitled.png"></a></p>
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<p>Any idea what&#39;s causing the black border on all of our videos and video backgrounds?&nbsp; You can see it in the preview, and it appears on the live video as well.&nbsp; It is absent from the still images.&nbsp; We just noticed this issue this week.</p>
<p><a href="https://community.logos.com:443/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/94/1122.Untitled.png"><img src="https://community.logos.com:443/resized-image.ashx/__size/550x0/__key/CommunityServer.Discussions.Components.Files/94/1122.Untitled.png" border="0" alt="" /></a></p>Re: Black border on videos and video backgroundshttps://community.logos.com/forums/thread/1043525.aspx94Faithlife Proclaim2019-03-30T19:55:05Z9a0036cf-ae03-4c9d-9481-8dd598b774b8:1043525Jordan Sjodin0https://community.logos.com/forums/thread/1043525.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=94&PostID=1043525https://community.logos.com/forums/thread/1043525.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=94&PostID=1043525<p>Oh weird.</p>
<p>Two things:</p>
<p>the videos are hardware accelerated so it&rsquo;s using the GPU, if you temporaily turn off hardware acceleration in Proclaim&rsquo;s settings and restart the app, does it fix it? This is not a real solution as the performance might suffer, just trying to narrow it down.&nbsp;</p>
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<p>The other option, Windows has a zoom level in the display settings that I have seen cause weird effects. Could you check to see if you have that set to anything but 100%?</p>Re: Black border on videos and video backgroundshttps://community.logos.com/forums/thread/1043720.aspx94Faithlife Proclaim2019-04-01T18:31:48Z9a0036cf-ae03-4c9d-9481-8dd598b774b8:1043720Nick Highland0https://community.logos.com/forums/thread/1043720.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=94&PostID=1043720https://community.logos.com/forums/thread/1043720.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=94&PostID=1043720<p>I tested your recommendations today - neither helped.&nbsp; We have a Radeon RX 580 GPU, and I updated the drivers to that as well.&nbsp; So far the border remains.</p>
<p>This is a shot in the dark, and if no users are experiencing the same issue it probably isn&#39;t correct - but the videos were recently re-transcoded for the signage.&nbsp; Is there any chance that&#39;s creating issues?</p>Re: Black border on videos and video backgroundshttps://community.logos.com/forums/thread/1043721.aspx94Faithlife Proclaim2019-04-01T18:33:16Z9a0036cf-ae03-4c9d-9481-8dd598b774b8:1043721Jordan Sjodin0https://community.logos.com/forums/thread/1043721.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=94&PostID=1043721https://community.logos.com/forums/thread/1043721.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=94&PostID=1043721<p>Thanks for testing those! I will take a look, we should have only added new formats for signage, but I will go verify them now&nbsp;</p>Re: Black border on videos and video backgroundshttps://community.logos.com/forums/thread/1044517.aspx94Faithlife Proclaim2019-04-07T11:55:51Z9a0036cf-ae03-4c9d-9481-8dd598b774b8:1044517Nick Highland0https://community.logos.com/forums/thread/1044517.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=94&PostID=1044517https://community.logos.com/forums/thread/1044517.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=94&PostID=1044517<p>I&#39;m still dealing with this - any other ideas?</p>Re: Black border on videos and video backgroundshttps://community.logos.com/forums/thread/1044735.aspx94Faithlife Proclaim2019-04-09T02:42:48Z9a0036cf-ae03-4c9d-9481-8dd598b774b8:1044735Jordan Sjodin0https://community.logos.com/forums/thread/1044735.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=94&PostID=1044735https://community.logos.com/forums/thread/1044735.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=94&PostID=1044735Sorry for the delay. Unfortunately I still have been unable to reproduce and I am not sure what is causing this. I have another windows machine I will attempt to repro with. Can you let me know which specific Windows version you are running?
Re: Black border on videos and video backgroundshttps://community.logos.com/forums/thread/1045434.aspx94Faithlife Proclaim2019-04-15T16:51:50Z9a0036cf-ae03-4c9d-9481-8dd598b774b8:1045434Nick Highland0https://community.logos.com/forums/thread/1045434.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=94&PostID=1045434https://community.logos.com/forums/thread/1045434.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=94&PostID=1045434<p>Sorry for the delay - busy season.</p>
<p>Windows 10 v1803.&nbsp; OS Build 171334.706</p>
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<p>I recently uninstalled proclaim, deleted the information in the local folder of AppData, and re-installed.&nbsp; It re-downloaded everything but didn&#39;t fix the issue.</p>
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<p>If it helps to know, the resolution of the projector is 1920x1080.&nbsp; The scale is 100%.&nbsp;&nbsp;</p>
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<p>This happens whether I show a video I uploaded, or one that is included in the Media section of Proclaim.&nbsp; Still slides and Bible Trivia do not have the black border.&nbsp; And as you can see above, the black border even shows up in the preview window.</p>
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<p>I have tried using a different screen to see if it is a problem that only affects the projector.&nbsp; It happens on every screen we use on this computer.</p>
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<p>However, if I use the computer in my office, it works on the second screen relatively easily.</p>
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<p>The system specs for my machine are all very common.&nbsp; I&#39;m attaching the specs as generated by DxDiag.(Please visit the site to view this media)</p>Re: Black border on videos and video backgroundshttps://community.logos.com/forums/thread/1045441.aspx94Faithlife Proclaim2019-04-15T17:19:41Z9a0036cf-ae03-4c9d-9481-8dd598b774b8:1045441Nick Highland0https://community.logos.com/forums/thread/1045441.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=94&PostID=1045441https://community.logos.com/forums/thread/1045441.aspxhttps://community.logos.com/forums/commentrss.aspx?SectionID=94&PostID=1045441<p>(Please visit the site to view this media)</p>