Gift cards

What forms of payment are available for purchasing a WestJet gift card?

MasterCard, Visa, American Express, Diners Club and Discover payment cards are accepted for purchase of WestJet gift cards. These must be Canadian credit cards with an associated Canadian billing address.

Can I purchase a WestJet gift card with a credit card billing address outside of Canada?

No, WestJet gift cards can only be purchased when using a valid Canadian billing address.

What is the maximum amount I can put on my gift card?

Gift cards can be purchased in any denomination between $25 CAD and $2,000 CAD up to a maximum cart order of $10,000 CAD.

Can I purchase gift cards in U.S. dollars or any currency other than Canadian dollars?

Gift cards can only be purchased in Canadian dollars however can be redeemed in currencies other than Canadian dollars; foreign exchange rates will apply.

Can I cancel my gift card purchase and receive a refund?

WestJet gift cards are not refundable.

When and how are gift cards delivered?

Plastic gift cards are shipped via Canada Post within 7-12 business days free of charge for standard delivery, and 5-7 business days for expedited delivery for an additional fee.

eGift cards can be scheduled for immediate delivery or for a date in the future.

Upon purchase of a gift card you will be emailed an order confirmation. For plastic gift cards you will be notified by email when your gift card is shipped. For eGift cards you will be notified by email when your eGift card has been viewed.

Can I ship a gift card outside of Canada?

Plastic gift cards can only be shipped to addresses within Canada, excluding P.O. boxes. An eGift card can be delivered to any valid email address.

Do WestJet gift cards have an expiry date?

Plastic and eGift cards purchased on westjet.com do not have an expiry date.

For Plastic gift cards the gift card number and access code are located on the back of your gift card. For eGift cards the gift card number and access code can be viewed through a link within your eGift card email.

Once your gift card is activated you can enter your gift card number and access code to check your balance.

Where can I redeem my gift card?

You can redeem your gift card on eligible purchases on westjet.com, westjetvacations.com, through our contact centres or with your travel agent.

Gift cards cannot be redeemed at the airport or onboard at this time.

Are there any restrictions on what I can use my gift card for?

Gift cards can only be redeemed for new bookings on WestJet, WestJet Encore, and WestJet Link operated flights and advance seat selection fees (at the time of booking), including applicable taxes, fees and surcharges.

I have multiple gift cards. Can I redeem all of them for a single booking?

A maximum of one gift card is permitted per booking. You can combine a single gift card with a payment card (MasterCard, Visa, American Express, Diners Club, Discover) to cover the cost of the transaction if necessary. Multiple gift cards cannot be consolidated into a single gift card.

Can I redeem a gift card as payment in combination with my Travel Bank credits or WestJet dollars?

For Plastic gift cards utilizing expedited delivery you can check shipping status. If it is past the expected delivery timeframe (7-12 business days for standard delivery and 5-7 business days for expedited delivery), please contact us.

I entered the delivery email address or physical address incorrectly. How can I fix it?

You can edit the delivery email address prior to the eGift card being viewed or edit the physical address prior the order being processed.

I entered the delivery email address or physical address correctly but it wasn’t received, how can I resend?

For Plastic gift cards, after you have confirmed the order details and it is past the expected delivery time, Contact Us.

For eGift cards, have the recipient check their junk or spam folder. After you have confirmed the order details and it is past the expected delivery time, Contact Us.

What happens if my gift card is lost, stolen, damaged or destroyed?

Gift cards are treated like cash; WestJet is not responsible for any stored value balance on gift cards which are lost, stolen, damaged or destroyed.

Can my gift card be refunded if I cancel my booking?

Applicable fare rules apply for bookings paid for with a gift card.

Can I receive a refund for the balance of my gift card?

WestJet gift cards are not refundable or redeemable for cash except where required by law. The remaining value of a gift card does not expire and can be used for future travel on WestJet.

Will I earn WestJet dollars on the purchase or redemption on a WestJet gift card?

WestJet dollars cannot be earned on the purchase of WestJet gift cards. WestJet Rewards members will earn WestJet dollars on flights booked with a WestJet gift card.

Can I reload my gift card?

WestJet gift cards cannot be reloaded.

I have a gift card I want to use but I do not see an option to pay with a gift card on westjet.com. Why is this?

Check to see that the flight you are redeeming your gift card on is operated by WestJet or WestJet Encore. WestJet gift cards cannot be used on airline partner operated flights. Also note that if you are using Internet Explorer 11 for Windows 7 you will not see gift cards as a payment option on westjet.com as this browser is not supported.