Windows 10 Creator Update and Outlook Connector

07/20/2017 Update: An updated client installer has been made available to address issues with the Windows creator update. Please contact support@helpdesk.altn.com or submit a Technical Support request form for instructions on how to obtain the installer.

The Creators Update for Microsoft Windows 10 has introduced various technical issues that are being reported to Alt-N's Technical Support staff. This recent update introduced by Microsoft has been impacting all third-party Outlook users, including MDaemon customers using the Outlook Connector for MDaemon plug-in.

Alt-N's development and technical teams are working to find a solution to address the issues as soon as possible. Updates, fixes, and/or work arounds will be updated here when available.

We recommend that you delay the Creators Update installation, if at all possible, until we have identified a fix to this issue.

If you are experiencing issues, we have had success with the following work-arounds for some customer environments. Please be advised, suggestions and reported work-around results may vary.

There have been reports that uninstalling and reinstalling Office and Outlook Connector, or just installing a new version of Outlook Connector fixes hanging/crashing/search related issues.

Other reports that upgrading from the 32-bit version of Outlook and/or Outlook Connector to the 64-bit versions fixes reported issues.

Selecting the options to load PIM and IMAP folders synchronously. To do this, follow the steps below.