TripAdvisor Traveler Rating:

5.05Cleanliness

5.05Location

5.05Rooms

5.05Service

5.05SleepQuality

5.05Value

5.05

“Slumber Party!”

Dec 11, 2012Dawn L, Cumberland

I booked this room for 5 people on a discount site. I was able to get the room for $63 which is a huge savings off the regular price. At $63 this room was a bargain! The staff was friendly and very helpful. I called after making the online reservation to discuss a few concerns that I had. After reading a few negative responses I was worried about bedbugs and they assured me that there had been no problem, my other concern was that the room that we had booked had 1 Queen bed and 1 pullout couch for 5 people. I asked for a cot and was told that the room was big enough. After checking in I went to our room and discovered that it would be a real tight fit and the cot would block out path to the door- which is a fire hazard.Also, the kitchen was tiny and it only had a med size fridge w/ a tiny freezer. I returned to the desk and explained the situation, and the fact that I had called earlier to make sure. The staff member was able to upgrade us and let me check out the room to make sure it would be ok. It was great! There were NO bedbugs, in either room bc I checked! The bed, the couch, the cot, the pillows, the everything!) By the time that I went to my car and unloaded they had already brought a cot and extra towels to our new room. The cleaning crew was personal and very nice. Everything about our visit was great. The pool was a little on the small side but it is a hotel pool, not a water park. On the morning that we left we all had a very nice breakfast (free and good- so don't complain, it isn't a full service restaurant!), the staff member continually game out with fresh, hot food. After breakfast the kids returned to the pool and I noticed that there was barely going to be enough towels and told the "cowboy" at the front desk (mostly on us bc we used a ton on Sat night). He brought new towels over immediately, and then had someone come pick up the basket of wet ones. Our trip was great, everyone had a blast and nothing could have been better. Thanks Hawthorn Suites!