How do get along with a person who drives us crazy o
r gets on our last nerve? It can be so hard to do. This month\, learn to m
aintain your power when in conflict and get to a solution that works for e
veryone.

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Learning Objectives:

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To understand what dr
ives difficult behavior.

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To define the four intents (or desires)
of people.

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To define the type of difficult person we are.

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To manage conflict more easily.

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About the Speaker:

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Jeannette Grace\, owner
of Expressive! Communication Consulting & Training\, is a communication c
onsultant and training and development expert who has been helping organiz
ations and their employees exceed expectations since 1995. She specializes
in removing communication roadblocks for her clients so they can enjoy th
e benefits of satisfied customers\, engaged employees\, and strong teams.
Jeannette’s work spans corporate training\, teaching college level busines
s courses\, keynote speaking\, professional coaching\, and training in bus
iness organizations\, higher education\, and government entities.