Customer Care specialist Italy

TheFork, LaFourchette, ElTenedor and the TripAdvisor® Company are the leading online restaurants reservation platforms in Europe with a network of more than 50,000 restaurants worldwide, more than 15 million monthly visits and more than 8 million reviews. The platform operates as "LaFourchette "in France and Switzerland, as "ElTenedor" in Spain, and as "TheFork" in Italy, Belgium, Portugal, Brazil, Sweden and Denmark . It also operates in English as "TheFork.com“, as “Dimmi” in Australia and as IENS in the Netherlands.

TheFork, LaFourchette, ElTenedor, connects restaurants and diners via their website and applications, as well as through TripAdvisor. Users can easily select a restaurant according to their own criteria (such as the localization, type of cuisine, restaurant type and average price), consult the reviews, check real-time availability and instantly book online. For restaurants, TheFork, LaFourchette, ElTenedor, provides a software solution called, TheFork Manager, which enables restaurants to optimize reservation management, streamline operations and ultimately improve service and revenues, following Yield Management principles of price variability relative to time, a practice used successfully in the travel and hotel industries.

Under the direction of the Area Manager and the Line Manager, your mission as a Customer Care Specialist, where you will give technical support and guidance to both restaurant owners as well as the customers that use our system to book their ideal restaurant.

What you will do

To be able to complete your mission as a Customer Care Specialist, you will need to perform the following functions:

Handle incoming requests via phone, email and chat.

Provide technical support, related to our Software and App´s for both B2B and B2C customers.

Give guidance on the daily usage of the software’s that we provide to both restaurants and end-users.

Who you are

Minimum one-year proven experience as a Customer Service Representative. (If you have some experience in the restaurant sector or similar areas is a big plus , but not a must)

Italian as native language and very fluent level of English, other language is a plus.

Enjoy a multitasking environment

You´re open-minded and are able to create strong relationships with your customers and colleagues.

You continuously care about your customer needs, trying to make their experience unique and satisfactory.

Some technological knowledge and troubleshooting experience in a customer support environment will be considered as a plus.

Individuals seeking employment at TripAdvisor are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any characteristic protected by law. TripAdvisor is committed to creating an inclusive culture. If you choose to share this information, it will allow us to track the effectiveness of our recruiting efforts and to monitor the diversity of our applicant pool for all roles and levels.

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