November 19, 2003

Putting a toe into the water...

I own a good many Makita tools. Yesterday I had a question about a replacement part, so I went to the Makita USA web site. It was a fascinating mixture of Information Age and Industrial Age.

One can easily download parts lists or manuals for each tool in PDF form. Great! Pure bliss. But there isn't a single e-mail address to be found! If you go to the "contact us" page, there's only a phone number. So, perforce, I called (I hate making phone calls) and I was put on hold, listening to the usual messages: "All our representitives are still busy. Please stay on the line..." And then after about 6 minutes, a different message:"...or if you'd like to leave a message, press "one" and we'll get back to you. Or you can e-mail us at callcenter2-at-makitausa.com..."

Posted by John Weidner at November 19, 2003 7:42 AM

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