Contacting customer service for a mobile device

Navigation Menu: Management/Fleet ManagementObjective: You can open a ticket and contact customer service for a device when it breaks down or has problems. This actions automatically generates an email to the distributor, if configured, to manage the service performed.

You will be taken to the incident reporting area where you can describe the problem.

By clicking on « Submit » an email is automatically sent to the distributor contact in charge of customer service.

Side Note: If only one contact is configured to receive email for customer service, the email will be automatically sent without having to select the recipient from the drop-down menu.