Voľné pozície

Cisco Intercloud Firewall Engineer - ICT Engineer

T-Systems Slovakia s.r.o.

Place of workŽriedlová 13, Košice

Contract typefull-time

Start dateASAP

Information about the position

Job description, responsibilities and duties

General description / P urpose• Perform, coordinate and improve most complex activities (3rd level environment) needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s• Plan, implement and maintain a stable technical infrastructure to support organization’s business processes• Identify weaknesses in used processes and eliminate them following industry and internal standards.Accountabilities• Perform, coordinate and improve most complex activities needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s• Propose and perform regular inspections and improvement recommendations• Diagnose and resolve complex tickets or escalate complex tickets with direct/potential impact related to IT infrastructure• Restore normal service operation in case of Incident to fulfill SLA/OLA• Investigate the root cause of complex incidents and then initiate actions to improve or correct the situation• Evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority• Assess actual performance of IT infrastructure against its predicted performance. Any deviations between the two should be understood and proactively remediated, with vendors if necessary• Create and maintain technical documentation to support IT service• Identify weaknesses in used processes and eliminate them following industry and internal standards.• Plan, implement and maintain a stable technical infrastructure to support organization’s business• Serve as technical lead to provide clear and comprehensive release and deployment plans• Deliver effective training plans and concepts to train other employees and ensure their fulfillment

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Brief description of the company

T-Systems delivers high-quality services combininginformation and communication technology (ICT). Thecompany's broad expertise in both fields makes thebusiness customer division of Deutsche Telekom apreferred partner for multi-national corporations, small andmedium-sized businesses and public institutions. Over160,000 customers from every industry worldwide benefitfrom the company's special expertise in providingintegrated ICT solutions from a single source. T-Systemsis the only company to offer its own complete ICT portfolioand to combine IT and communication technology toproduce new solutions.