Case studies: Telecom

Sigma Software was contracted by AT&T as an IT solutions provider to expand availability of their telecom services for Windows users. In terms of this project, Sigma Software developed a set of telecom related XAML controls supporting Windows 8 and Visual Studio 2012.

Due to its experience in development of Visual Studio controls, tools, and plugins, Sigma Software was selected to create a Microsoft Visual Studio extension to client’s product. The extension was aimed to enable cross-platform applications development directly in the familiar Visual Studio environment and thus to promote the use of client’s product, RhoMobile, among Microsoft development community.

Automating first-line support with a chatbot trained using a collection of questions and answers, FAQs, and other support information. A proof of concept app was developed as quickly as in two weeks to evaluate potential benefit from the app to customer’s business.