Here’s why clients choose us. And stay with us.

We have a unique 99% client retention rate at Globetrotter. And it’s unique because we’re uniquely set up to provide a VIP corporate travel service for you, your travellers and your business, but without a VIP price tag.

Here are just some of the reasons why clients trust us to create highly tailored, highly efficient custom travel solutions, year after year.

We make it easy

We give you a complete solution. Your dedicated consultant and team will take care of everything and everyone: negotiating the best rates, securing corporate discounts, making bookings and providing traveller tracking, 24/7 support and transparent cost reporting – every practical aspect of your corporate travel program, strategically aligned with your policy and business goals.

1

We’ve got Australia, the world and every industry covered

With operational offices in Melbourne and Perth, as well as on-the-ground Radius Travel support capabilities around the world, we’re the corporate travel partner of choice for clients in different industry sectors across Australia. From the public and not-for-profit sectors, through to retail, manufacturing, technology, engineering and mining, we understand the different demands of different industries, and how to tailor our expertise and solutions to provide the best value.

2

We have big-network negotiating partners and power

As members of the national CT Partners group and global Radius Travel network, we have billions of dollars of negotiating power, so we’re able to secure the best rates and deals on everything, from hotels and airfares, through to car hire, transport and excursions. Find out how we saved a new client $350,000 in their first year of trading.

We make our technology work for you

Integration is important. We integrate our team with yours. We build your business objectives into our KPIs. And crucially, we can integrate many of our systems and software with yours – expense management systems, online booking tools, HR systems, all seamlessly integrated so you have a wealth of business data, insights and benchmarking at your fingertips.

We have the best people

We have big-network buying power. We also have the best technology. But it’s the talented team behind the negotiations and technology that makes the real difference – a team that’s consistently above the industry average in terms of years of experience and employee retention. The result is a more knowledgeable team that gives you continuity in service and savings.

5

We take it personally

We’re independent. We don’t have a huge call centre. And we certainly don’t outsource overseas. We have dedicated account teams, right here in Australia, working as trusted advisers, intimately acquainted with your corporate travel requirements and business objectives. It means we’re agile. It means we’re flexible. And it means everything we do for you, is right for you.

6

We don’t hide fees or commissions

We don’t have any hidden fees, just as we don’t go in for commission-based earnings (our KPIs are linked to your business objectives, not sales). It’s a transparent approach that means, when your consultant goes the extra mile to secure a better deal for you, it isn’t costing you any extra.

7

We’re accountable

As a client, you’ll always have a dedicated point of contact – you’ll never be passed from team to team. You’ll also have direct access to our senior management team and managing director. Plus, you’ll have direct access to customised reporting, so you can make informed decisions about your travel program and see how well we’re performing.

8

We provide strategic advice, as well as day-to-day travel solutions

Corporate travel is our specialty. We understand the logistical issues, but also the strategic ones, so we’re ideally placed to help you develop an effective travel program – from scratch, or as part of a review – that minimises costs, without compromising on the travel experience for your travellers.

24/7 emergency support for your travellers

Just as we’re here for you at a strategic and operational level, we’re also here for your travellers in emergency situations. Our 24/7 Emergency Assist service is managed by our on-call consultants here in Australia, who are ready to provide tailored advice and support, wherever your people are in the world.