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Privacy policy

Le Cord AB, reg.no 556962-1211 (“Le Cord”, “we,” “us” or “our”) will process your personal data when you are visiting and using the services provided at LeCord.com. We strive to be transparent in what we do with our visitors’ and customers’ personal data and have therefore adopted this privacy policy. Below, you will find information on what kind of personal data we process, why we do it, what we use it for and who we may share it with. Le Cord is the data controller of any processing of your personal data. For all other information regarding our services, please refer to our Terms & Conditions.

WHAT PERSONAL DATA DO WE COLLECT?

We collect personal data when you (1) are browsing our website, (2) purchase goods on our website, (3) sign up for our newsletter or (4) contact our support. Such personal data will include your name, e-mail address, telephone, delivery address, payment details, IP address, behavior on the website and other information that you voluntarily provide us.

PURPOSE, LEGAL GROUND AND STORAGE PERIOD

We will exclusively use your personal data for the purposes listed below. All use of your personal data is based on the legal grounds clarified below. Moreover, we will only use your personal data during the period set out below and after that, your personal data will be erased.

PURCHASES

Purpose of processing: When you purchase goods on our website, we will process your personal data to fulfil our contractual obligations towards you. Our billing form identifies what information you must provide to us, in order for us to complete your purchase.

Legal ground for processing: The processing is necessary for our performance of the contract with you.

Storage period: We will process your personal data during the term of our contract (including one-year warranty period), we will thereafter erase your personal data.

DIRECT MARKETING

Purpose of processing: When you sign up for our newsletter (direct marketing), we will process your personal data to provide the services as requested by you. Our direct marketing is based on profiling, which means that we will customize the information that you receive from us based on certain factors. We use the following types of personal data to compile a profile: your gender, your location, your previous purchases, your behavior on our website, and/or your previous behavior when receiving direct marketing from us.Legal ground for processing: The processing is necessary for our legitimate interests to maintain good customer relations.

Storage period: If you opt-out or unsubscribe from our marketing (including profiling), we will no longer process your personal data for this purpose. We will also erase your personal data, unless there is another legal ground for keeping your data (such as a valid purchase contract).

SUPPORT

Purpose of processing: When you request support through email or on social media channels, we will process your personal data to be able to assist you with the relevant matter.

Legal ground for processing: The processing is necessary for our performance of the contract with you.

Storage period: We will erase your data, within six months after the relevant matter has been finally resolved.

BROWSING

Purpose of processing: When browsing our website, we will process your personal data to improve our website and for marketing purposes.

Legal ground for processing: The processing is necessary for our legitimate interests to improve our website and for retargeting. Please see more under “Cookies”.

Storage period: Please see more under “Cookies”.

ANALYSIS OF DATA

Purpose of processing: We will analyze your personal data, in order to compile aggregated tracking data (including to analyze visitors’ use of our sites by tracking information such as page views, traffic flows, search terms and click-throughs).

Legal ground for processing: The processing is necessary for our legitimate interest to create statistics over time.

Storage period: We will anonymize all tracking data where this is technically possible. When your personal data has been anonymized, it will no longer be considered personal data under applicable data protection laws.

Please note that the above storage periods do not apply to the extent Le Cord is required to retain your personal data (partly or in full) under applicable mandatory law (e.g. accounting laws).

WHO DO WE SHARE YOUR PERSONAL DATA WITH?

Only the people who need to process personal data for the purposes mentioned above have access to your personal data. We may need to allow our suppliers access to your personal data when they perform services on our behalf, mainly to provide support and maintenance of IT systems, storage services and marketing. Any transfer of data outside the EU/EEA is made in line with data protection laws.

YOUR RIGHTS

You are entitled to the following rights under applicable laws:

The right to access: you may at any time request to access your personal data. Upon request, we will provide a copy of your personal data.

The right to rectification: you are entitled to obtain rectification of inaccurate personal data and to have incomplete personal data completed.

The right to erasure (“right to be forgotten”): under certain circumstances (including processing on the basis of your consent), you may request us to delete your User Data. Please note that this right is not unconditional. Therefore, an attempt to invoke the right might not lead to an action from us.

The right to object: to certain processing activities conducted by us in relation to your personal data, such as our processing of your personal data based on our legitimate interest. The right to object also applies to processing of your personal data for direct marketing purposes.

The right to restriction of processing: you may under certain circumstances request us to restrict the processing of your personal data. Please note that this right is not unconditional. Therefore, an attempt to invoke the right might not lead to an action from us.

The right to data portability: you are entitled to receive your personal data we hold about you in an easily readable electronic format (or have your personal data directly transmitted to another data controller).

Finally, you also have the right to file a complaint with the supervisory authority responsible for compliance with the rules on personal data protection in your jurisdiction, which in Sweden is Supervisory authority e.g. Integritetsskyddsmyndigheten (currently Datainspektionen).

COOKIES

Le Cord uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: ”Session Cookies” and cookies that are saved permanently on your computer.

The first type of cookie commonly used is ”Session Cookies”. During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A ”Session Cookie” is never stored permanently on your computer and disappears when you close your browser. To use Le Cord without any trouble you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Le Cord we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

CONTACT INFORMATION

If you have any questions relating to our handling of your personal data or our use of cookies or if you would like to invoke any of your rights under applicable privacy legislation, please contact us at: [email protected].

CHANGES TO OUR PRIVACY POLICY

This Privacy Policy may undergo changes and additions from time to time. If we change how we handle your personal data, we will promptly update this website privacy notice and publish it on this website.

By browsing our site, you agree to us using cookies, read here for more information.

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Terms & Conditions

Terms & Conditions in short

By ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at Le Cord, you warrant that you are at least 18 years old or have parents’ permission to buy from us.

All personal information you provide us with or that we obtain will be handled by Le Cord as responsible for the personal information.

Events outside Le Cord’s control shall be considered force majeure, meaning that Le Cord should be free from any damages or other penalties.

The price applicable is that set at the date on which you place your order.

Shipping costs and payment fees are recognized before confirming the purchase.

Card information is transmitted over secure SSL encryption and is not stored.

Please note that local charges may occur (e.g. import duties and other taxes).

Le Cord reserves the right to amend any information without prior notice.

Terms & Conditions

Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at Le Cord, you warrant that you are at least 18 years old (or have parents’ permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Le Cord for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Personal Information

All personal information you provide us with or that we obtain will be handled by Le Cord as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Le Cord and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Le Cord to delete or correct the information held about you. By accepting the Le Cord Conditions, you agree to the above.

Force Majeure

Events outside Le Cord’s control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Le Cord is released from Le Cord’s obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

Payment

All products remain Le Cord’s property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents’ permission to buy from Le Cord.

All transfers conducted through Le Cord are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.

Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense. (Please note that Le Cord cannot manage such duties and taxes, as different countries have different charges and Le Cord cannot predict the amount of taxes. We recommend you to contact your local customs office for more details.)

Cookies

Le Cord uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: ”Session Cookies” and cookies that are saved permanently on your computer.

The first type of cookie commonly used is ”Session Cookies”. During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A ”Session Cookie” is never stored permanently on your computer and disappears when you close your browser. To use Le Cord without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Le Cord we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

Newsletter

By accepting our Terms & Conditions, you agree to receiving our newsletter with the purpose of being informed about our latest news and current offers. You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at [email protected]

Additional Information

Le Cord reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Le Cord has the right to cancel the order and refund any amount paid in the best way. Le Cord shall also notify the customer of equivalent replacement products if available.

All enquiries: [email protected]

Return Policy

Our Return Policy in short

Contact Le Cord before returning any items.
You can return the product within 30 days of delivery.

Return Policy

Please contact Le Cord before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Le Cord and gives information relevant and the reason for complaint.

Return Conditions

You can return the product within 30 days of delivery. The product must be in new condition (The original packaging must be included and the labels and stickers be intact). If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Le Cord suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Products purchased directly from our website must be returned to our warehouse to complete returns and full refunds; products cannot be returned at local retail outlets.

Le Cord will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.

Returning A Package

If a returned item is shipped international, please clearly mark the package ‘RETURNED GOODS’, to avoid any Customs charges. Le Cord is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer. Le Cord will not be responsible for any items lost during the return shipment.

Want to switch to another size or color of the same product? E-mail us, provide your customer information, and tell us you will send back the product and the size you wish to receive in exchange.
Want to switch to another product?

Return the product you have received and send us an e-mail telling us which product you want instead.

Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

Unclaimed Packages

For packages that are not cashed at your post office within 14 days, Le Cord reserves the right to charge you a handling fee to cover return shipping and freight companies’ administrative costs.