TNCs started service at DEN in
November 2014, and rail service
began in April 2016. Taxicab trips
decreased 13 percent between 2014
and 2015, and 10 percent between

2015 and 2016, and continue to
show a downward trend in the
first quarter of 2017. As a result of
the decrease in the number of taxi
trips at DEN and the increase in
number of taxis permitted to serve
DEN, the average length of time
taxicab drivers wait at DEN for a
fare has increased from about 53.6
minutes in 2014, to 95.9 minutes in

2015, to 133.3 minutes in 2016. DENcurrently is exploring solutions tothese issues, including an activeat the right time to provide travelersvalue, whether it be an amazingmeal, time to get more work done,or simply time to relax on a layover.The airport’s strategy for non-airlinerevenue growth is centered on thecustomers’ desires, and by beingproactive now, the airport is layingthe groundwork for growing itsnon-airline revenue even more. Thisultimately will make for a morefinancially secure facility and amore competitive environment forairlines in Denver.

Patrick Heck is chief commercial officer,
Denver International Airport. He may be
reached at patrick.heck@flydenver.com.

request for information this summer
that seeks input from Denver’s taxi
community about ways to improve
taxicab service at DEN.

However, it is not just taxis
that have been impacted by the
growth of these TNCs. DEN’s
parking revenues have remained
virtually flat over the past several
years even as passenger traffic has
grown. Today, DEN is exploring
creative ways to offer more value to
customers from its parking products
and plans to invest in new products
and pricing strategies to make that
happen.

Ultimately, DEN is working to find
the right products at the right price

Providing a full array ofplanning, environmental, designand construction phase servicesto airports of all sizes, from thesmallest general aviationfacilities to the busiest largehub airports in the world