Advise customers by providing information and qualify on products and services

Accurately document and report sales, schedules, activities and best practices

Responsible for accurately tracking and communicating all activity to Management and/or Retail Operations as appropriate

Responsible for submitting all paperwork completely and accurately

Sep 2010 - Mar 2014

Sales Rep/Customer Service Rep/Staffing Coordinator

Cellular Sales of Knoxville, Verizon Wireless Authorized Retailer

Develop new personal and business accounts

Service existing accounts

Provide wireless phone and internet services

Monitor the competition

Recommend change in products and services

Maintain professional and technological knowledge of cutting edge technology.

Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Opens customer accounts by recording account information..

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Prepares product or service reports by collecting and analyzing customer information.

Contributes to team effort by accomplishing related results as needed.

Schedule and monitor employee work schedules

Assisted in the orientation of new employees

Explain the requirements of work shifts and hours

Training new employees on systems or programs used to report work hours and track sales