The objective of this program is to bring about personality development with regard to different behavioral and attitudinal factors that have far reaching significance in the direction of personal and organisational effectiveness.

WORKSHOP METHODOLOGY

Lecture-cum-discussion

Group Discussion

Role plays

Experiential Learning

Theatre Based Experiential Learning

PROGRAM CONTENT

Understanding personal excellence and its benefits

Understanding yourself

Developing attitude for excellence

Communication skills

Managing time and prioritisation

Grooming and etiquette

Evolving a personal vision for your life and goal setting

DURATION

2 days

DELIVERY METHOD

Instructor-led classroom training

WORKPLACE ETIQUETTE

PROGRAM SUMMARY

This program will teach participants to be com­fort­able in their work­place and follow norms towards being more effective and successful.

WORKSHOP METHODOLOGY

Audio-visuals

Presentations

Role plays and simulation exercises

Experiential Learning

Theatre Based Experiential Learning

PROGRAM CONTENT

Dress code

Greeting people

Respect people

Big no-no’s

Be timely, not tardy

Discussing problems

Team meetings

Showing appreciation

Workplace Do’s and Don’ts

DURATION

1 day

DELIVERY METHOD

Instructor-led classroom training

GIVING SUCCESSFUL INTERVIEWS

PROGRAM SUMMARY

This workshop is designed to ensure that participants understand the critical factors that affect the outcome of interviews. It will help participants raise their confidence and awareness levels and develop requisite skills towards handling interviews successfully.

WORKSHOP METHODOLOGY

Slide presentations

Exercises and activities

Ample use of role plays and simulation exercises

Experiential Learning

Theatre Based Experiential Learning

PROGRAM CONTENT

Basics of giving interviews

Understanding self – SWOT analysis

Preparing for interviews

Going through FAQs

Resume writing

Practice through mock Interviews and group discussions

Action planning

DURATION

1 day

DELIVERY METHOD

Instructor-led classroom training

INTERVIEWING SKILLS

PROGRAM SUMMARY

This workshop is designed to ensure that managers are able to successfully interview the right candidate for the right job. The result is a well-trained Interviewing panel that manages to select the best candidates more often than not.

WORKSHOP METHODOLOGY

Experiential learning

Real life examples, discussions and experience sharing

Ample use of role plays and simulation exercises

Experiential Learning

Theatre Based Experiential Learning

PROGRAM CONTENT

Preparing for interviewing

Interview Structure and Interviewing Techniques

Assessing candidates fairly and objectively

Use the right kinds of questions to uncover what they are looking for

Use a specific step-by-step process for interviewing process

Develop an action plan for their growth and development as interviewers.

DURATION

2 day

DELIVERY METHOD

Instructor-led classroom training

COMMUNICATION SKILLS

PROGRAM SUMMARY

This training aims to help participants learn to communicate with confidence and flair. Participants will learn how to structure their thoughts, analyse their audience's needs, develop key information and present it at the right level to get the right results.

WORKSHOP METHODOLOGY

Audio-visuals

Whiteboard

Activities & Exercises

Role plays and simulation exercises

Experiential Learning

Theatre Based Experiential Learning

PROGRAM CONTENT

Importance of communication and communication process

Bottlenecks that impede communication

Acknowledge feelings and clarify beliefs and expectations

Tune in to the content as well as the process of delivery

Non-verbal communication (understanding body language)

Listen skills (active, passive and reflective listening)

DURATION

2 day

METHODOLOGY

Instructor-led classroom training

BUSINESS WRITING

PROGRAM SUMMARY

This program is designed specifically for the people who write emails or letters on a daily basis as well as occasional reports, meeting summaries, minutes or other business correspondence. This program enables participants to achieve the right result from your written correspondence.

This program will teach participants how to use e-mails effectively in the workplace and how to avoid some common pitfalls when sending an e-mail.

WORKSHOP METHODOLOGY

Audio-visuals

Presentations

Activities & Exercises

Experiential Learning

Theatre Based Experiential Learning

PROGRAM CONTENT

Introduction to Email Etiquette

Create Structure for Success

Rules of Thumb

Grammar Perfect

Formatting your Email Message

Broadcast Emails

DURATION

2 day

METHODOLOGY

Instructor-led classroom training

BUSINESS COMMUNICATION FOR MANAGERS

PROGRAM SUMMARY

In this workshop, managers will learn to communicate effectively with clients and colleagues and contribute significantly to company objectives and goals.

WORKSHOP METHODOLOGY

Real life examples, discussions

Games, activities & exercises

Role plays

Experiential Learning

Theatre Based Experiential Learning

PROGRAM CONTENT

Attitudes in Communication

Non-verbal communication and using the same correctly

Conducting briefings

Meeting etiquette

Conference calls and videoconferencing etiquette

Email etiquette

Effective presentations

DURATION

2 day

DELIVERY METHOD

Instructor-led classroom training

TIME MANAGEMENT

PROGRAM SUMMARY

In this program the participants will explore how to tackle time head-on, learn how to prioritize tasks and address common daily disruptions. This interactive program will enable participants to learn and use various time management techniques and tools to help make them effective both on and off the job.

WORKSHOP METHODOLOGY

Audio-visuals

Games and questionnaire

Activities & Exercises

Interactive discussions

Experiential Learning

Theatre Based Experiential Learning

PROGRAM CONTENT

Identify and take responsibility for time management concerns

Using time logs to identify personal time wasters

Maximise work space through better organisation

Setting goals with deadlines

Effective delegation

Recognizing priorities and prioritizing tasks

Learning to say ‘no’ where necessary

DURATION

1 day

DELIVERY METHOD

Instructor-led classroom training

GOAL SETTING

PROGRAM SUMMARY

This program will help you find a way to make yourself and others more productive, and learn how to clearly define, plan and communicate your goals.

Give practical feedback to those people who are not performing in ways that are consistent with the goal.

Use praise to inspire others to work in accordance with the goal

Career planning

DURATION

1 day

DELIVERY METHOD

Instructor-led classroom training

CUSTOMER SERVICE

PROGRAM SUMMARY

This program will help you know the essential factors that are important in customer service and develop a customer-friendly approach. You will know what customer service means to a business and the professional qualities required when establishing an effective professional service for customers. You will also be aware of the do's and don'ts when dealing with customers, and the benefits of providing a good customer service.

This program will help participants identify the key interpersonal skills required in life and learn their significance and also identify personal blocks and learn how to work on them and improve productivity.

WORKSHOP METHODOLOGY

Audio-visuals

Role plays and simulation activites

Group discussions

Experiential Learning

Theatre Based Experiential Learning

PROGRAM CONTENT

Need and benefits of good interpersonal skills

Framework of Interpersonal Skills

Self-Assessment

Attitudes required for good Interpersonal skills

Trust

Openness

Communication (Listening & Assertiveness)

Giving & Receiving feedback

Interpersonal Problem Solving

Action Planning

DURATION

2 day

DELIVERY METHOD

Instructor-led classroom training

PRESENTATION SKILLS

PROGRAM SUMMARY

This workshop will help participants build presentations that create maximum impact.

This workshop will highlight powerful, and highly effective style of negotiation, along with the practical skills and tools. At the end of the program the participants will have a clear understanding of collaborative negotiations as well as the concept of win-win.

WORKSHOP METHODOLOGY

Role plays

Case studies and presentations

Questionnaires, games & exercises

Experiential Learning

Theatre Based Experiential Learning

PROGRAM CONTENT

Understanding negotiation and its effect on customers

Selling, Bargaining and Negotiation

Preparation- setting objective, identifying issues and priorities, and setting of limits and targets

Process of Negotiation: Stages of Negotiation

Formulate an Agreement

Learning to be in the client’s shoes

Behavioral skills for successful negotiations

Collaborative approaches

DURATION

1 day

DELIVERY METHOD

Instructor-led classroom training

STRESS MANAGEMENT

PROGRAM SUMMARY

This workshop is geared to teach our participants practical skills to identify stressors and utilize resources to manage stress in everyday work situations in a constructive manner

WORKSHOP METHODOLOGY

Experiential learning

Discussions and activities

Questionnaires & exercises

Experiential Learning

Theatre Based Experiential Learning

PROGRAM CONTENT

Understanding how stress is affecting us (baseline of stress levels, pinpoint top stress levels, identify sources)

This program aims at helping participants identify exactly what conflict is, why it arises and what are the various methods for managing conflict successfully, It will help participants detect signs of conflict escalation, respond to such signs with appropriate action and finally use effective techniques to resolve the conflict

WORKSHOP METHODOLOGY

Audio-visuals

Presentations & discussions

Activities & Exercises

Experiential Learning

Theatre Based Experiential Learning

PROGRAM CONTENT

Difference between competition and conflict

Common causes of conflict

Conflict between individuals and groups

Signs of conflict

Stages of conflict

Build teamwork and co-operation

Manage and resolve conflict situations

Reconciliation

Outline for a Mediation Session

DURATION

1 day

DELIVERY METHOD

DELIVERY METHOD

Instructor-led classroom training

POWER OF PROFESSIONALISM

PROGRAM SUMMARY

This interactive program aims at helping managers understand the various corporate and business requirements towards etiquette and the art of carrying oneself effectively at all situations, thereby making them more confident, assertive, and motivated and achieve better working relationships.

This program aims to create a framework for understanding the process of facilitation; be introduced to core concepts in facilitation; practice facilitation and related skills, and receive individual feedback; and also continue to develop oneself as a facilitator and apply new and useful ideas on facilitation practice.

WORKSHOP METHODOLOGY

Experiential learning

VDO recording and feedback

Participatory with use of role plays

Slide presentations

Activities and exercises

Experiential Learning

Theatre Based Experiential Learning

PROGRAM CONTENT

Learning as a process- principles of learning

Energisers and facilitation

Designing training programs

Facilitation methods

Anticipation and preparation

Target audience & managing challenging participants

Coaching & feedback

DURATION

3 day

DELIVERY METHOD

Instructor-led classroom training

COACHING AND MENTORING

PROGRAM SUMMARY

This program aims to teach skills and competencies of coaching as a managerial technique. The participants will learn the importance of coaching as part of their leadership role.

WORKSHOP METHODOLOGY

Audio-visuals

Presentations & discussions

Experience sharing and real life scenarios

Experiential Learning

Theatre Based Experiential Learning

PROGRAM CONTENT

Develop goal focus

Communicate teach inspire

Building joint plans

Importance of language

Coaching mentoring and counseling

Feedback and constructive criticism

The coaching process

DURATION

2 day

DELIVERY METHOD

Instructor-led classroom training

LEADERSHIP MANAGEMENT

PROGRAM SUMMARY

This program focuses on six essential leadership management skills and aims to improve performance and create a productive and friendly work atmosphere.

This program will help the participants gain a clear insight into their roles as team leaders and acquire competencies to manage and lead teams. The participants also discover that diversity is their greatest asset and trust, cooperation and effective communication are the key to a team’s success.

WORKSHOP METHODOLOGY

Audio-visuals

Presentations & discussions

Experience sharing and real life scenarios

Experiential Learning

Theatre Based Experiential Learning

PROGRAM CONTENT

Importance of working together (benefits of a team, reason why they fail, establish foundations)

Managing process of building teams (team building roles, managing personalities and diversities, elements required to support a team, 4 stages of team building)

Leading the development of cohesive work teams (creating team vision, accountability and responsibility, collaborative team approach, clear goals and objectives, aligning team, department and organizational goals)

Designed for mid-level and developing managers, the focus of this program is on knowing key components of successfully managing your functions, your role and your team and enhance overall performance of the organization.