A few years ago I would ask is there was any issues or things that could be improved upon and it was kind of “radio silence” – knowing full well that we had things that were not working as we needed them too. Fast forward to where we are at today – we didn’t have time to get through, a lot of it was wins of things going well, but also we need to tweak this part of the system or tweak that part of the system. And when it turns to looking at everything as a system that servers everyone, and everyone is part of the system, then it really makes it comfortable to talk about it.

Travis understands that more problems being raised is a good sign. This is one of the aspects of understanding data that many people do not understand. You cannot simply look at data and draw conclusions. You must understand the system that is generating that data.