Features

Remote ControlControl and support almost any remote desktop, server, or mobile device. See the screen, transfer files, view system info, and more! No VPN required.

Customer Support Use chat support, screen sharing, CRM integration, and skills-based routing to increase support staff productivity. Includes customizable surveys and support portals.

IT Service DeskLaunch remote support from your ITSM or service desk system. Automatically update incidents with session details, chat transcripts, survey responses, and video recordings.

CollaborationShare sessions between technicians, developers, or even outside vendors so that they can see the issue and troubleshoot together, helping support incidents get resolved faster.

EmbeddablesEmbedding chat and remote support in your website, desktops, Windows programs, and mobile apps makes it easy for customers and employees to get help.

Monitor and AuditMonitor support activity in real time, track customer satisfaction, record every remote support session, and collect a detailed audit trail of each interaction.

System Req.

System Requirements for Windows Support

Customer System

Windows 2000 - Windows 10

Server 2003 - 2012 R2

Windows POSReady 7

Technician System

Windows XP - Windows 10

Server 2000 - 2012 R2

System Requirements for Mac Support

Customer System

Mac OS X 10.6 - 10.10

Technician System

Mac OS X 10.6 - 10.10

System Requirements for Linux Support

Since Linux is actually just the kernel for specific distributions (e.g., SUSE, Red Hat), Bomgar cannot claim broad support for Linux. Rather, Bomgar claims support for specific Linux distributions and specific versions of each distribution. Additionally, due to Linux distributions being highly configurable, several other factors must be considered:

System library presence and versions

System utilities

Environment variables

GUI applications – X server version and available X extensions

GUI applications – Desktop manager and version

Levels of Bomgar Technical Support
Bomgar-Certified Distributions

To be considered certified by Bomgar, the particular Linux distribution in question must first be installed in a standard configuration (e.g., all included libraries are left in place, environment variables are unchanged). Then, the Bomgar quality assurance team runs each distribution through a rigorous and in-depth set of test cases designed to guarantee that the distribution functions at the same level as any other Bomgar-supported operating system.

Please note that, as mentioned above, even though the below distributions are supported, a non-standard configuration could limit or completely prevent Bomgar from properly functioning.

Note: Only Intel/AMD 32-bit/64-bit processors are supported for the following operating systems.