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THE AUSTRALIAN LOCAL GOVERNMENT YEARBOOK EDITION 24 • 215
innovation
INFORMATION + RECORDS MANAGEMENT
million enrolment forms annually. 'Many
government clients rely on Grace to
protect sensitive information,' says Guyer.
'Online security is fundamental to our
service and a key reason why councils
choose Grace to store their records.'
With electronic records, a three-
tier security system manages access to
projects, determines what a user can do
within those projects and controls access
to individual documents. With 24-hour
monitoring, councils can see all attempts
to log into their repository, complete with
date, time and action. They know who is
logging on to access data, and they know
when, where and why.
Grace's specialisation in records
management is another benefit for
councils in the fight against cybercrime.
'Our in-house data centre is set up
specifically to store and retrieve sensitive
information,' says Guyer. 'Unlike most
commercial data-centre providers,
Grace does not host multiple software
applications for clients across shared sites,
or store photos, videos or other non-
records data. Our focus on records helps
reduce cyber risks.'
Grace's scale is another attraction
for councils. 'Our data centre has the
latest technology and its security
is constantly being measured
and reviewed. Councils that store
information in-house typically do not
have this type of expertise or resources
in cybersecurity. By using Grace, they
benefit from our economies of scale in
managing lots of government records.'
A trusted partner for local
government
Grace Information & Records
Management is uniquely positioned
to help councils implement records
digitisation strategies, harness their
productivity benefits and manage
security risks. The division has worked
with councils around Australia since 2001,
and is believed to be the largest supplier
of this service to local government. Grace's
ability to provide seamless solutions for
electronic and paper council records is
unparalleled in Australia.
'Grace is passionate about the local
government sector,' says Guyer. 'We know
what works in records management
for councils, large and small, and what
does not. And [we know] how to deliver
projects, on time and on budget, and
exceed customer expectations.'
A partnership approach with local
government is the foundation of
Grace's success. 'Our team focuses on
understanding the council's needs and
tailoring our service. We help councils
design information management
strategies that deliver sustained benefits
over years and decades, and become a
trusted, valued adviser.'
The breadth of Grace's service is vital
in developing cohesive council data
strategies. Grace provides an end-to-end
solution, from document collection and
storage, to information cataloguing and
sentencing (records destruction after a
certain period), to digital services such as
web-hosting storage, retrieval options, data
entry and extraction, and conversion of
traditional documents to online formats.
To learn more about Grace Information
& Records Management, visit
www.graceinfo.com.au.