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Frequently asked questions

Crack the NBDE emulates the same platform interface and actual testing conditions that you will encounter at your local Testing center on test-day. That way, you will walk into your exam already familiar with what to expect on the computer screen and what buttons to click since you accustomed yourself with the testing interface by using Crack the NBDE!

In order to simulate the actual NBDE testing experience, our team has meticulously devised each question as realistically as possible to encompass the umbrella of topics underscored by the ADA test-writing committee. For example, did you know the Dental Anatomy section contains 8 questions covering "Clinical considerations in tooth morphologies and anomalies?" Therefore, to mimic the distribution of topics that are tested by the ADA test-writing committee, our team selected high-yield questions to fall within each tested category to accurately represent the dynamics of the test. The students who do not use our service will simply overlook this fact, and this is what distinguishes someone from passing and failing; or someone from getting into a competitive specialty from someone who will not. Why squander so much time on a subject that is rarely tested on the NBDE when our software delineates which topics are the most heavily emphasized and stressed. This way, you can channel your energy towards focusing these highly tested topics; thus, placing you in a prime position in achieving a higher score.

Crack the NBDE will estimate and predict what you will score on your actual NBDE. Crack the NBDE is a realistic predictor of what you will earn on your National Board Dental Examination. Over the course of taking the Crack the NBDE Practice exams, you will a significant improvement in your scores and performance giving you the assurance and confidence you need for test day. Our programs have stood as an icon for students preparing for their exams since our service has helped catapult the scores of many of our clients which has allowed them to gear their studies to achieve a stellar score on the actual exam.

Discover your strengths and weaknesses by employing our comprehensive analysis. Comprehensive analysis is conducted after the test to help you analyze your strong and weak subject areas, how much time you dedicated per question, how many times you changed your answer and a myriad of other tools that will assess your overall testing strategy.

That's right, you can take every exam as many times as you'd like, and you can use your program(s) as many times as you desire! The best way to apply and challenge your knowledge is to combat a litany of questions in the real and new format of the NBDE Part 1 and Part 2.

We care for your success and want to make sure that you are practicing with the most up to NBDE questions! Therefore, we are constantly enhancing the programs that we offer to ensure the most accurate representation of the real exam. Whenever we release these new versions, you can up NBDE your program(s) for FREE!

Below are the basic requirements for functionality of Crack the NBDE:
1) Either a PC or MAC. On PC, it will support Windows 2000, Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10. On MAC, it will support MAC OS X Lion (10.7), Mountain Lion (10.8), Maverick (10.9), Yosemite (10.10) and the latest El Capitan (10.11). You can update your operating system for free to the latest operating system offered by Apple by clicking here. The software is NOT compatible with the iPad because the purpose of the program is to emulate actual testing conditions through a laptop or desktop.
2) Monitor with a resolution larger than 800x600 pixels.
3) Internet Connection to activate software.

We recommend that you have an Internet connection when using Crack the NBDE to take advantage of all the features.

You can still use the program without Internet after it has been activated. You can use Crack the NBDE for up to 2-3 weeks in offline mode (without an internet connection). However, after 2-3 weeks, you would need to open Crack the NBDE while being connected to the Internet in order to renew another 2-3 weeks of off-line usage.

Unlike other software preparation tools which expire in 3-6 months, we do NOT have any expiration. However, the program will expire if you format your hard drive or transfer to a new computer and we do make accommodations.

In accordance with the board exams, all students will be given a time frame of 3.5 hours to complete the morning session and 3.5 hours to complete the afternoon session. By default, our software is set at this time by default in order to provide you the actual testing experience. This enables you to test yourself in a real test taking environment. However, it is at your discretion to disable the timer or shorten or elongate the time given to take a section.

Nothing is more important to us than your success on the National Board Dental Examination. This is why we offer a fail-safe guarantee!

If you fail the National Board Dental Examination and have utilized ALL of the Full-Length Practice Exams as if you were taking an actual test for the National Board Dental Examination, send us your NBDE Score Report and we'll return the amount that you invested for the program. We can offer this guarantee because of our wonderful track record and no other NBDE prep companies can match the high standards we set for our product and expect from our students! We are confident that our ground-breaking preparation tools, programs and amazing Crack the NBDE service will help you gain the ultimate edge that you deserve on the National Board Dental Examination.

Note: If you tackle only individual sections initially, you will not qualify as the purpose of Crack the NBDE is to simulate an actual full length test.

Yes. We take the security of your personal information very seriously and utilize 128-bit SSL encryption to ensure that your credit card information is secure.

All email messages that you send to Crack the NBDE will remain private, except for the circumstances listed below. The following are the only cases in which we will disclose information from email correspondence:
* You expressly give Crack the NBDE your consent to publicly disclose information from an email message. In this case, we will require explicit permission to publish your name, email address, or email message content. We will only publish those of the previously listed items that you have approved.
* We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our web site.

Crack the NBDE will NEVER sell or otherwise distribute personally identifiable information from email messages or accounts to third parties, except as described above.

Since January 1, 2009 our refund policy has been:
* If you have not activated your software and you placed the order within the past 28 days, we can process you a refund upon request. Please note that there will be a $10 fee to cover the credit card processor's fee on both accepting the transaction and the return transaction.

* We will NOT process refunds if the program has been already activated and/or if you've placed your order for longer than 28 days.

To download the software click here. This will help you check for compatibility and functionality on your device. In order to unlock the program and tests, please order a package and then plug in the license key into the program.

There are two ways to contact a Crack Exam Preparation Representative for any type of assistance that you may need:
1) Email us at . This is our primary and preferred method of providing efficient, expedient and outstanding customer support.
2) Please call our toll-free phone number (888)678-6668 and leave a brief voice-message that contains your name, phone number, and email address. We will get back to you within 24 hours.

At Crack Exam Preparation Software, providing prompt outstanding service and going the extra mile for our clients is on our list of priorities!

Whether you attempt to contact us via Email or Telephone, please provide us with your Name, Email Address, Telephone Number and a Time that is convenient for you and we will assist you in a timely manner. Our hours of operation are Monday-Saturday 9:00 AM - 6:00 PM Pacific Standard Time.

After you have picked a NBDE Preparation Package, filled out your information and fulfilled the transaction, an account is created for you instantaneously. It is important that you provide the right email during your checkout so that you receive download instructions immediately after your purchase. The email will provide download instructions and also your personalized license key that will unlock your Crack the NBDE program. Please do not forget, if you have purchased the program through Amazon to email directly to receive download instructions.

Please contact us at to set up a group order for your dental class. We do not justify group orders from people gathered online because this ultimately creates an unfair environment for those who have purchased the software at full price and have supported us to continue providing the wonderful benefits that we provide such as developing further enhancements and making them available for free and no software expiration and our unparalleled customer service.

After you place your order, please contact us at and provide us with your son or daughter's name and their email address and we will send them the instructions on how they can download the software onto their computer. If you have any specific instructions and would like for us to mention that in the email, please let us know and we would be happy to send out a personalized email to your son or daughter to congratulate the special occassion. We look forward to helping them gain the leverage and edge they deserve for the National Board Dental Examination.

We will be more than glad to Upgrade your current program(s) to a different version to help you gain more practice questions and full length exams at any time.

For example, if you obtain the Part 1 Standard Edition (which consists of two full length exams), and later decide that you would like to practice with more questions, you can then upgrade to the Part 1 Deluxe Edition or the Bundle Package. Rather than having to repurchase the package at full price, the upgrade is only the difference between the two packages and a $10 upgrade support fee! We use what you have invested so far as "credit" towards redeeming another package within the same subject or a Bundle Package.

Notify us that you would like to upgrade is easy. Either email us or you can click on the Upgrade Now Button in the "Licenses" portion of Crack the NBDE. Gain that advantage and edge you deserve on the NBDE starting today!

The software can be immediately downloaded. To start gaining the edge you deserve:
1) Please go to https://www.crackthenbde.com and click on SIGN IN
2) Enter your account credentials
3) Click "View Your Licenses" from the left menu to download the software and install
4) Activate using the provided license key number

Not only do you forgo shipping and handling costs, but you also obtain the software much quicker. More importantly, you always possess a virtual backup copy of the software in your account holding the latest version of the software. Since we routinely release new updates and enhancements to Crack the NBDE and streamline these novel features to your computer automatically for free. Whereas with a physical CD copy, you would be left with an outdated copy or if you lost your copy, you would be out of luck. This is why we have gone "green" to help better serve and benefit you. Many vendors have gone this way including Apple with their software being attainable only through download. Each copy of software is allotted only for a single license and a single PC or Apple use.

If you already know your account's password but would just like to change it for security purposes, you can do this directly by logging into your account portal and clicking on "Edit Your Profile" from the left menu.

1) If you are using Firefox or Chrome to download the program, switch to Internet Explorer or Safari to download and run the program.
2) Please make sure that you are connected to the Internet. During the initial installation and activation of your program, a internet connection is required. After you have installed your program, for most users, you can use the program for up to 2-3 weeks in offline mode (without an internet connection). However, after 2-3 weeks, you would need to reconnect to the Internet and run the program while being connected to the Internet to give you another 2-3 weeks worth of boost to enable you to use the program in offline mode.
3) Do not have any external hard drives, iPods, or removal devices connected to your computer during activation of your license key.
4) Please make sure that any Anti-Virus Program(s) installed on your computer are fully "disabled".

If you continue to encounter any issue, please email us with a phone number and time that is convenient for you and we will be more than glad to assist you via telephone.

Once your order has been placed, you will receive an instant automated email with your license key. You can also instantly obtain your license key number by logging into your account. To do so:

1) Please go to https://www.crackthenbde.com and click on SIGN IN
2) Enter your account credentials
3) Click "View Your Licenses" from the left menu to download the software
4) Install and activate using the provided license key number

If you are a Bundle Package User, please ensure that you are entering your license key into the "Bundle Package" box. Also, please ensure that you have disabled antivirus, security or firewall programs prior to activating your license key.

After you have successfully validated your license key and installed the updates that are prompted, you will need to go to your main screen. This screen is where you find "Licenses, Start Test, Analyze Test, Update, Quit". Select the 'Start Test' icon, then the respective section you wish to practice. Select your test number from that section and begin your test.

Simply update your software to our latest version by manually installing it by clicking here. After download, install it and overwrite your current installation. You won't have any lost data and your new version will ensure that you receive all future updates for free.

Solution #2: Please make sure that any Anti-Virus Program(s) installed on your computer are Disabled.
* If you have AVG, please watch and do everything in the video shown at https://www.youtube.com/watch?v=DEiRu9kl_U8 Then open Crack the NBDE.
* If you have Avast, please open up Avast and go into the REAL-TIME SHIELDS. You'll see a list: File System Shield, Mail Shield, Web Shield, P2P Shield, IM Shield, Network Shield, Script Shield. From this list, click on WEB SHIELD. You want to stop WebShield from running. Then try opening Crack the NBDE.

Solution #3: If you are using Firefox or Chrome to download the program, switch to Internet Explorer and download and run the program.

Solution #4: After installation and activation of your program(s), please proceed with the following:
1) Right Click on the Program
2) Select Properties
3) Click the Compatibility Tab and check the box that says Run program as an Administrator
4) Hit Apply
5) Select the Security Tab
6) Select Administrator
7) Hit Ok

For MAC/Apple Users:
Solution #1: If you ordered the Bundle Package, please enter your license key into the last box which reads: "Bundle Package"

Other basic questions to ask yourself:
1) Please make sure that you are connected to the internet.
Explanation: During the initial installation and activation of your program, a internet connection is required. After you have installed your program, for most users, you can use the program for up to 2-3 weeks in offline mode (without an internet connection). However, after 2-3 weeks, you would need to reconnect to the Internet and run the program while being connected to the Internet to give you another 2-3 weeks worth of boost to enable you to use the program in offline mode.

2) Did you have any external hard-drives, Ipods or other removable devices connected to your computer during the installation process? If not, do you currently have any external hard-drives, Ipods or other removable devices connected to your computer?
Explanation: Often times, since our programs operate off of a licensing server which identifies your device through a fingerprint. Therefore, if you have other devices plugged into your computer during the activation of your software, this will modify the fingerprint and will prevent you from using the software. Therefore, please ensure that your computer is currently in the same state as it was when the programs were activated if you are receiving a invalid license key message.

3) Have you previously used this license key on another computer?
Explanation: When you activate the program with the license key, our licensing server identifies your device through a fingerprint. If the program is then installed on a different computer or you have wiped your hard drive, there will be a mismatch in the fingerprint which will render an "invalid message". The license key is only to be used on one computer and a stable hard drive. Any attempt made to install this software on more than one computer is considered illegal and violates the terms and conditions of the service. Please refer to the Reissue Policy where we can "Reissue your License" for a nominal fee to sustain the free upgrades that we available to you within the programs and to your account as well as to sustain the scholarship fund we provide to students every year.

** If you continue to encounter the issue, please email us at or call us at 888.678.6668. Contact us with your phone number and time that is convenient for you and we will be more than glad to assist you!

The software has been extensively operated on a myriad of systems and configurations. We recommend that you install and activate the software on a stable system as the software does not expire unless your hard drive is wiped or failed, reformatted, restored or updated.

The End-User License Agreement that you agreed to when installing the software states:
"The EULA permits use of the Software Product during unlimited period free of charge. The Software Product may be used as many times as you like, for as long as you like on the one activated computer which is identified by the disk drive serial number. Licensee understand that software may not work and another license key may need to be repurchased if there is any alteration of the Software and/or user-intervention in modification of computer hardware which may cause the disk drive serial number to be altered and not match the original serial number that was stored on the licensor's licensing server. Licensor is not responsible nor liable for any alteration of the software and/or user-intervention in modification of computer hardware that prevents full operation of software."

Therefore, in the event of a virus, format or faulty hardware, we are not responsible for the functioning of the program after the recovery of your system. Our licensing server may no longer be able to identify your computer if you perform any significant alterations to your system.

Crack Exam Preparation Software accommodates students with the reissuing of license keys, as we do understand there are situations that our clients may face with their computers and we will go the extra mile for our clients. These situations may include if you have bought a new computer to replace your computer, or, if you had to take user-intervention/ make troubleshooting changes to your system for one reason or another (virus, formatted your hard drive, installed Windows 10, computer crashed, etc.). Other preparation tools would require you to repurchase the program at full price under these circumstances but we do not believe in that. If your license key no longer works since you have encountered one of the situations mentioned above, you may apply to our Insurance Program at https://www.crackthenbde.com/insurance

The standard protocol among testing preparation software tools is that ONE license key number will activate ONE computer. Therefore, we recommend that you install Crack the NBDE on your primary computer. We also encourage you to install it on a stable computer where you can get the longest duration out of the software since we provide no software expiration for as long as your hard drive is stable and free updates. Other preparation tools do not provide these features and benefits.

In accordance with the board exams, all students will be given a time frame of 3.5 hours to complete the morning session and 3.5 hours to complete the afternoon session. By default, our software is set at this time by default in order to provide you the actual testing experience. This enables you to test yourself in a real test taking environment. However, it is at your discretion to disable the timer or shorten or elongate the time given to take a section.

The sole purpose of Crack the NBDE is to emulate the actual testing conditions. With that being said, we do not provide a feature where you can pause the exam and resume it later. We strongly advise that you dedicate and allot the default time to take the sections in order to get the most realistic NBDE experience.

After each test, please make sure you save your results. Then you can click the "Analyze" icon. Here you will have access to a plethora of statistical testing performance data that will be pivotal in devising a strategy in how to approach and combat the National Board Dental Examination. The culmination of our robust analysis module will help you in improving your NBDE score. The robust analysis will be pivotal in identifying areas where you can improve on. Together, this will help you strategize to garner the more points on the National Board Dental Examination.

Yes we do provide written and detailed explanations for our Part 1 (Tests #1, #2, #3) so you learn from your mistakes and internalize important tested concepts. In addition, you will have access to Wikipedia inside the app which will help you learn topics and concepts that you may have missed.

We do NOT collect any of your practice examination scores on Crack the NBDE. Furthermore, many students do not report to us their final NBDE Scores. Therefore, we cannot make any direct correlations. What we can say is that over the past decade, the students that have prepared for the National Board Dental Examinations after incorporating Crack the NBDE into their preparation regimen have achieved stellar scores. They often report back to us with great testimonials praising us for "Crack the NBDE" after they have taken the National Board Dental Examination. Generally, based on past records, if you can pass Crack the NBDE, you should pass the actual National Board Dental Examination. Our questions tend to fall more on the rigorous side and students have tended to score several points higher on the actual exam, but this can vary depending on numerous factors.

Because Crack the NBDE provides the most enriching and realistic experience for the National Board Dental Examination mimicking and mirroring the exact testing platform which you will experience on test day, dental students are very quick to suggest Crack the NBDE as a great preparation resource.

We cannot predict what the National Board Dental Examination will present you on test day, so our team has devised a variety of questions to cover the spectrum of questions they may ask. As a result, you are well-prepared if they throw you a curve ball. By mastering how the testing interface works and simulating a test under actual testing conditions, you will become more efficient and confident in your skills. Through your progression with Crack the NBDE, you will see an improvement in your performance.

The grading rubric is based on the only released document (from 7 years ago) that outlines raw score conversion to a standard score for each section. That is, the number of questions received correct is converted to a scaled score. Because this is the only document to our disposal that reveals the scoring scale to date, we were obliged to use this rubric to calculate your score per section. We do our best to provide you with an accurate analysis of your performance based upon what we were given and we hope it will prove invaluable in your preparation to conquer the exam. Generally, students have found our practice exams to be more challenging and tend to score roughly 8-13 points higher on the actual exam. Therefore, do not get discouraged with the scores you receive on Crack the NBDE, but use it as a tool to help you assess your time management, strengths and weaknesses as well as aiding you in navigating around the testing module. If the exam report says you passed our mock exam, it should give you confidence that you will pass the actual NBDE too.

One of the big perks of being a client is that you get free updates! Whenever we make any program updates or enhancements, you can update your software to the latest version for free.

How do you get started with a new version?
1) Open Crack the NBDE.
2) Click on "Updates" icon from the program window.
3) If there is an update, you should be informed there is a new version available. Please download.
4) Then, click on the "Help" from the top menu and "About Crack the NBDE" and make sure you are running Version 5.0.25 which is the latest version.

We encourage that you check for updates by clicking on the "Updates" icon periodically as questions will be updated. Your free updates containing new enhancements and features are streamlined seamlessly to your device. You can also follow us on Facebook to keep up with our latest news and updates.

We encourage you to spread the word about Crack the NBDE. Without your support, we would be unable to provide the free updates and upgrades we routinely design and provide to you to help you gain the leverage you deserve. We have more exciting things in the pipeline and we certainly appreciate you telling people about Crack the NBDE.

Do the following steps if your Crack the NBDE is not opening or providing an error

PC
* If you have AVG, please watch, do the following and then open Crack the NBDE:
* If you have Avast, please open up Avast and go into the REAL-TIME SHIELDS. You'll see a list: File System Shield, Mail Shield, Web Shield, P2P Shield, IM Shield, Network Shield, Script Shield. From this list, click on WEB SHIELD. You want to stop WebShield from running. Then try opening Crack the NBDE.

MAC
* You are running an old discontinued operating system (10.6.8). Update your operating system for free to the latest operating system offered by Apple by clicking here

The software has been extensively operated on a myriad of systems and configurations. We recommend that you install and activate the software on a stable system as the software does not expire unless your hard drive is wiped or failed, reformatted, restored or updated.

The End-User License Agreement that you agreed to when installing the software states:
"The EULA permits use of the Software Product during unlimited period free of charge. The Software Product may be used as many times as you like, for as long as you like on the one activated computer which is identified by the disk drive serial number. Licensee understand that software may not work and another license key may need to be repurchased if there is any alteration of the Software and/or user-intervention in modification of computer hardware which may cause the disk drive serial number to be altered and not match the original serial number that was stored on the licensor's licensing server. Licensor is not responsible nor liable for any alteration of the software and/or user-intervention in modification of computer hardware that prevents full operation of software."

Therefore, in the event of a virus, format or faulty hardware, we are not responsible for the functioning of the program after the recovery of your system. Our licensing server may no longer be able to identify your computer if you perform any significant alterations to your system.

Crack Exam Preparation Software accommodates students with the reissuing of license keys, as we do understand there are situations that our clients may face with their computers and we will go the extra mile for our clients. These situations may include if you have bought a new computer to replace your computer, or, if you had to take user-intervention/ make troubleshooting changes to your system for one reason or another (virus, formatted your hard drive, installed Windows 10, computer crashed, etc.). Other preparation tools would require you to repurchase the program at full price under these circumstances but we do not believe in that. If your license key no longer works since you have encountered one of the situations mentioned above, you may apply to our Insurance Program at https://www.crackthenbde.com/insurance

Crack the NBDE has been used over the past decade by students and it has proven to help them achieve formidable and stellar scores on the National Board Dental Examination. Because of this, we can guarantee that we will provide you with a $5 reward if you find a major errata in a question. Typos are rewarded $2.50. If you are the first to report an errata, we will award you through PayPal. The goal of "Crack the NBDE" is to provide an accurate NBDE testing experience. One of the ways that we ensure this is to provide a guarantee that all of our 1200 questions are error free.

Please send an email documenting which Test Number, Section, and Question number. Please support your claim with evidence and outline what needs to be modified.

We will then publish a new version of the software and make it available to all users for free. "Crack the NBDE" is confident that its service will help its members perform well on the NBDE. Our error free guarantee is just another way to ensure that our members receive a top quality service.

Simply update your software to our latest version by manually installing it by clicking here. After download, install it and overwrite your current installation. You won't have any lost data and your new version will ensure that you receive all future updates for free.

There are two ways to contact a Crack Exam Preparation Representative for any type of assistance that you may need:
1) Email us at . This is our primary and preferred method of providing efficient, expedient and outstanding customer support.
2) Please call our toll-free phone number (888)678-6668 and leave a brief voice-message that contains your name, phone number, and email address. We will get back to you within 24 hours.

At Crack Exam Preparation Software, providing prompt outstanding service and going the extra mile for our clients is on our list of priorities!

Whether you attempt to contact us via Email or Telephone, please provide us with your Name, Email Address, Telephone Number and a Time that is convenient for you and we will assist you in a timely manner. Our hours of operation are Monday-Saturday 9:00 AM - 6:00 PM Pacific Standard Time.

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