Mobile Phone Upgrades

Need a better suited tariff, or maybe you're looking for that brand new smart phone? It doesn’t matter if you bought your current phone contract from a different retailer, anyone can upgrade through mobiles.co.uk, across our range of major network providers.

Common upgrade questions

What is a mobile phone upgrade?

An upgrade is an extension of your contract with your current network provider. The main reasons for you to upgrade would be to change to a better-suited tariff to save you some cash, or alternatively to get a brand new, top-of-the-range mobile phone.

Upgrading your mobile may sound complicated but in truth it's really straight forward. It also doesn’t matter where you brought your previous handset and contract. With a top selection of all the big networks, it’s never been easier to upgrade and save with us.

When can I upgrade? / Can I upgrade early?

Check first whether you are eligible for an upgrade. You must have an existing O2, Vodafone, EE, Orange or T-Mobile contract to upgrade. When upgrading, you’ll always continue with your existing network. If your contract is currently with Orange or T-Mobile, you can upgrade through EE.

You don’t always have to wait until the very end of your contract. O2 and Vodafone let you upgrade early 30 days before the end of your contact, while EE allow 45 days before. You can also early upgrade before this time, but this would incur an early upgrade fee roughly equivalent to your remaining line rental.

Which phones can I choose?

You can choose any of the phones available on our site; there are no restrictions. Just because it’s called an ‘upgrade’ doesn’t mean you’re obliged to select a more advanced phone. Of course there’s the option to get some next-generation tech, but you can also go for a more low-cost option if you prefer.

All you need to do is choose your new phone and supply us with your current mobile phone number in the cart. This will then be automatically transferred to your new contract, so you don’t have to worry about manually porting your number. Just sit back, and let us take care of everything.

*The voucher code SAVE10UPG is limited to contract and upgrade phone deals with an upfront cost of £10 and above. SAVE10UPG voucher cannot be used with any iPhone X or in conjunction with any other offers, including but not limited to cashback and voucher code sites. In the event a voucher is used, other cashback and voucher codes will be superseded by this offer. Voucher codes do not apply discount to monthly line rental. Mobiles.co.uk reserve the right to decline voucher offers, which do not follow our terms and conditions outlined.

What is a refurbished handset?

Refurbished phones

Our deals come with a 'refurbished' mobile phone. This means you can get a great phone, in full working order, for even better value than if you bought a 'brand new' version.

What are refurbished phones?

Refurbished phones have been returned to us by customers who bought them and then returned them under our 14-day money back guarantee. All these phones are fully inspected, tested and repackaged by our qualified engineers. They all come with a 12-month Carphone Warehouse warranty.

How are refurbished phones different?

A refurbished phone will come in a different box to the original. The box will always include the handset, battery, and charger. You can download the manual for your new refurbished handset from the manufacturer's website. We can't guarantee that any other accessories will be included. There may be slight cosmetic flaws to a refurbished phone or its box - these will not affect the phoneâ€™s performance in any way.

What if a refurbished phone is out of stock?

We can't guarantee when refurbished phones will become available again once they are out of stock. If the deal you order is out of stock we'll do our best to get hold of a phone for you. If your order will be delayed we'll contact you to say so. Then, unless you tell us otherwise, we'll cancel your order.

Hurray, you've chosen to save money with a refurbished smartphone..

The handset you've just selected is refurbished stock, which means this deal is offered at a reduced cost.

All refurb phones are extensively checked to ensure they're as good-as-new

You get exactly the same warranty as with a new handset

It's a great way for you to save cash on the latest tech

Due to the nature of refurbished mobile phones, the original accessories can't be guaranteed. We don't include accessories such as earphones for hygiene reasons.