Infrastructure solutions that solve IT problems for your business.

We are a Chicago and Austin based full-service infrastructure management team. We take a business first, technology second approach to provide expert advice, assessment, implementation and support of end-to-end IT infrastructure services for our clients.

Key IT Infrastructure Service Offerings

AS-NEEDED IT SUPPORT

We offer as-needed support and project-based IT professional services for companies that need variable IT support when a problem arises. We work as an extension of your team to solve problems when they arise or implement new solutions.

Every business is different so every business’ security and backup needs are unique. Our data security and backup solutions are a mix of business process and technology recommendations that minimize your business’ exposure to vulnerabilities.

Communication is the cornerstone of every business. Our team of engineers have the expertise to review, recommend and implement your telecommunications solution, from hosted VoIP to internet and mobility services.

When you work with SMB you get a highly capable IT team at your fingertips. More importantly they treat you as if you are part of their company or family. The SMB team has helped our company grow in ways other than improving our systems. Whether its swapping business ideas or referrals, SMB is invested in our success.

Wes Larkin, President - Advanced Strategies, Inc.

Reach out to our team.

End-to-end IT infrastructure solutions.

We go beyond the basic implementation services provided by many infrastructure support organizations. We take a business-first approach to understand your business and focus on the technology after we understand your current environment, your immediate goals and future plans.

Based on your objectives, our team of expert engineers will implement a full end-to-end infrastructure solution that fits your business’ needs and provide on-going network and support services after the implementation. Our team can provide implementation services and support in the following areas:

Physical network design, implementations and support

Server implementations and support

Wireless solutions for your organization

Backup and disaster recovery planning and maintenance

Desktop PC and laptop break/fix

A holistic perspective to your IT infrastructure.

Implementing and supporting an infrastructure that effectively supports your business takes an organization that knows technology and knows how technology should work. Our team of experts know both — we have certified engineers to cover each of the various components for your organization (servers, networks, backup, etc.) and have a team of CIO-level process experts that know how to pull it all together.

Further, we have the experience necessary to support legacy, on-premise technology or migrate your entire team to the cloud. By taking a holistic approach to your supporting your organization’s infrastructure we can implement a hybrid cloud model to make sure you have the best of all worlds.

About

The SMB Help Desk is an award winning IT consulting organization specializing in delivering innovative cloud-based technology solutions to small and medium sized businesses. The SMB Help Desk provides consulting services on Salesforce solutions, Microsoft solutions including Office 365 and Azure, Infrastructure support, and a full service managed IT services offering.