Alex Kenny, Marketing Director at Fletchers Solicitors, said: “It’s surprising to see that such a customer-facing profession such as the hospitality trade is the most feared amongst the British public. Perhaps those who work in industries that provide care and support such as health and education could teach others how to improve their delivery and customer handling skills. We regularly see the likes of Gordon Ramsay and his fiery temper on television programmes and it seems it is indicative of a wider trend across the industry.

“When selling a product or service there must be a general level of approachability between provider and client and the customer should feel at ease, whether at a restaurant dining table or providing customer services. An anxious or stressed client can also lead to miscommunications and even in some cases problems such as medical negligence.”

UK’s Most Feared Professions

Hospitality (chefs, waiting staff, bartenders) – 68%

Financial services (accountants, bookkeepers, traders) – 64%

Trades (construction, electrical, plumbing) – 59%

IT & Telecommunications (call centre workers) – 55%

Transport (rail workers, airline staff) – 53%

UK’s Most Liked Professions

Healthcare (doctors, nurses) – 73%

Education (teachers, lecturers) – 69%

Emergency services (police, fire service) – 64%

Legal (lawyers, barristers) – 62%

Marketing – 60%

Hannah Hamilton, who is a former Fife College student, is a reporter and assistant content editor for Scotland B2B, specialising in B2B news and features. She can be contacted via editorial@scotlandb2b-eastcoast.co.uk