Shipping & returns

How will my order be sent?

Your order will be sent with PostNL. In the unlikely event that you are not at home, your package will be offered again the next day. Did you also miss the package the next day? No worries! PostNL leaves a message in your letter box stating where you can pick up the shipment within 14 days.

Are you not often at home? Have your order delivered at work, with family, friends or acquaintances. Specify a different delivery address at checkout.

What are the delivery times?

Ordered before 16:00 = shipped today.

We do our best to deliver your order to you as soon as possible. Once we have received your payment, we will try to send it the same day. Usually you already have it the next day. It will take a little longer for orders outside the Netherlands. You will receive a confirmation from us by e-mail as soon as the shipment leaves our house.

All BijzonderMOOI* products are delivered directly from stock.

Can I specify a different delivery address?

Certainly. When placing the order you can indicate at which address you want the order delivered.

I entered the wrong delivery address

Did you accidentally provide a wrong delivery address? Then contact us as soon as possible. We will then try to change the order for you.

What are the shipping costs?

The rates below are also mentioned during the ordering process, so you will not be faced with unpleasant surprises.

Can I also pick up my order?

Of course. During the checkout you can choose the shipping method “pick up counter Son & Breugel”

Return and exchange

Are you not satisfied with your product? No problem! Your satisfaction is our priority.

Our promises ✔ You have a 14-day cooling-off period after receiving your product. ✔ Exchange your product? Upon receipt, we ship your new product the same day. ✔ Money back? The amount will be refunded within 3 days after receipt. ✔ Is your product broken after 14 days? Then you have a minimum of 3 months warranty.

Can I exchange a product?

Do you want to exchange your product? Which can! You can follow the return process and place a new order at www.bijzondermooi.nl

Within how many days can I return an item?

You may return the product to us within 14 days of receipt. Once we have received the return notification you have 14 days to return the product.

Who pays the return costs?

The return costs are for your own account. If we have sent the wrong item, the return costs are of course for us.

Can I also deliver the article?

Yes, this can be delivered after consultation at the address Van den Elsenstraat 20a, in Son en Breugel.

I received a wrong or damaged article

Have you received a wrong or damaged item? please contact us. We ensure that you receive the correct item free of charge or that the damaged item is repaired or replaced (if possible).

How can I return an item?

1. Send an email to info@bijzondermooi.nl or use the contact form 2. Mention in the subject "Return Article" 3. Indicate which item is involved, with the order and invoice number 4. If necessary, state the reason for return on 5. Send the article in its original packaging to:

BijzonderMOOI* PO Box 50 5690 AB Son The Netherlands

6. Make sure the package is properly sealed and deliver the package to the post office (keep the proof of shipment with track and trace code). The shipping costs for return shipment are for your own account.

Note: The product can only be returned unused and, if possible, in its original packaging. With a return shipment by mail you are responsible for this shipment. We recommend that you use a shipping method with track & trace. This way you have proof of shipment and there is the possibility to trace the package. You will receive an email from us as soon as we have received the package back. We will credit the amount within 14 days.

How do I get my money back?

Once we have received the items in good order, we will refund the purchase amount including shipping within 10 working days. Have you ordered multiple items and are you returning a part? Then we only refund the purchase amount without shipping costs.

Did you pay with iDEAL? Then we will transfer the payment back to your account. Did you pay by credit card? Then we will refund the amount to your credit card. If you have returned part of the order, we will transfer the money to the specified account number.

How long do I have a warranty?

The standard warranty on all our products is 3 months or the applicable warranty provisions of the relevant brand. This can only be invoked with normal use. This means excessive or unnatural damage and wear, or damage due to incorrect use are not included. The invoice serves as a guarantee certificate. In the case of defects, the products are first exchanged or repaired. If the product cannot be repaired or if the exchanged product also shows defects, you can return the product against a refund of the full purchase amount.

BijzonderMOOI* carefully purchases high-quality and sustainable products. A great deal of attention is also paid to order processing.

Any questions?

Is the answer to your question not listed? Contact us.

We are available by phone on workdays from 9 a.m. to 4 p.m. The telephone number is: ☏ +31 6 12448555. You can also fill in the contact form or send an e-mail send to info@bijzondermooi.nl. We will contact you within two business days.