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Collision Center: Facts, Questions, and Answers

Q: Do I need to schedule an appointment to bring my vehicle in for a damage assessment?

A: No, not necessarily. You do not need an appointment but it might help if you are in a time crunch. We will always do our best to get you in and out in a timely manner.

Q: Is there a cost for a damage assessment?

A: No there is not.

Q: How long does it take for a damage assessment?

A: Each situation is different and we would like to give your vehicle the time and attention it deserves but the average time is 20 minutes.

Q: Do I have to bring my vehicle in or can I tell you about the damage over the phone?

A: To be able to estimate the cost and damage correctly, we do need to see the vehicle. There may be hidden damage that is not noticeable to an untrained eye. We want to take care of your vehicle!

Q: How long until I can get my vehicle back?

A: It all depends on the extent of the damage to your vehicle. At the time of assessment, Brian, Kira or Pat will be able to let you know the estimated time. During the process we will be able to keep you in the know with what is going on!

Q: What if I do not have another vehicle to use while mine is getting fixed?

A: Not to worry! We have loaner vehicles that you can use. You will be able to set that up with Brian, Kira or Pat when going over your paper work!

Q: What towing company should I use?

A: We partner with Glen's 24 hour Towing! You can give them a call at 920-468-6660.