Earlier this year, it was reported that McDonald’s was encouraging its franchisees to train workers to be less rude to customers. But several operators we spoke to feel that hiring the right kind of people from the start is the best way to ensure your staff has the gift of customer service.

Winsight is the only B2B media company providing actionable information and market intelligence to business leaders and suppliers in three of the fastest growing industries — convenience retailing, restaurants and noncommercial foodservice.