Re: XFINITY Stream on Roku - CRASHES CONSTANTLY!

I have one Xfinity DVR set top box in the house - no problem there. When I say a crash on the Roku, I mean that the app will not launch if navigating away from the Xfinity app, or if turning off the television. It will also crash during the viewing of a program and go back to the main Roku screen - the app needs to be uninstalled, reinstalled and re-authorized. This happens several times a day if watching TV throughout the day.

is this a roku TV or a roku device?

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Re: XFINITY Stream Beta on Roku

Having sever problems with recording play back. Upon finishing a recorded show, i cannot delete or a frozen "delet screen" will appear on the next show I try to watch obstructing the majority of the screen with no response to buttons or ability to remove it. Have to exit the app, reopen just to watch more than one recording in a series. Very frustrating.

Re: XFINITY Stream Beta on Roku

@AllySMorgan84 wrote:Having sever problems with recording play back. Upon finishing a recorded show, i cannot delete or a frozen "delet screen" will appear on the next show I try to watch obstructing the majority of the screen with no response to buttons or ability to remove it. Have to exit the app, reopen just to watch more than one recording in a series. Very frustrating.

there is another whole thread on the 'delete' now ghost window. we are still waiting for a fix 'there'. it is in the Stream app area too.

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Re: XFINITY Stream Beta on Roku

Not sure where the best place is to post feature requests but this thread seems as good as any. There is so much going in one the thread (mod anyone?)

The Roku App needs the following updates/fixes:

Thumbnails while ff/rw content

Ability to delete DVR content at any point in show

Quick access to main menu (ala Xfinity button on a X1 system remote) -- perhaps 2x press of up button

Ability to quick access inputing a channel number

Ability to set a future recording from the guide

For those Rokus that have it, voice remote integration

My remote is type with the A/B button as well. Perhaps those can be tapped for functionality.

One other item I would like but understand it may not be practicle is some sort of buffer to rewind live content. With no local hdd, this may not be easy. Perhaps use a "comcast approved" SD card? I have a Roku Ultra

Re: XFINITY Stream on Roku - CRASHES CONSTANTLY!

Re: XFINITY Stream on Roku - CRASHES CONSTANTLY!

@Nmolina0607 wrote:The app loads for me but it when I select something to watch The app returns back to Roku Homepage?

you might try moving the cursor to the Xfinity icon on the Roku home screen and press the * (star) button on the Roku remote. remove the channel. then power down (or use the settings menu to reboot) the Roku device. when it comes back up, add the channel and sign back in again.

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Re: XFINITY Stream on Roku - CRASHES CONSTANTLY!

Re: XFINITY Stream on Roku - CRASHES CONSTANTLY!

I called XFINITY yestereday to assist me with the issue of the xfinity streaming not showing live or any pics and they tried to reset and deep reset from advanced settings as well as today and no one ws able to fix this issue. I have one X1 Box , one roku tv and 2 others tv's with roku boxes all the boxes are the compatible ones. I am unsure what to do as super bowl is about to be this weekend. UGH!!! someone please help!!! It is probabky time to give up xfinity , too much problems...

Re: XFINITY Stream on Roku - CRASHES CONSTANTLY!

I called XFINITY yestereday to assist me with the issue of the xfinity streaming not showing live or any pics and they tried to reset and deep reset from advanced settings as well as today and no one ws able to fix this issue. I have one X1 Box , one roku tv and 2 others tv's with roku boxes all the boxes are the compatible ones. I am unsure what to do as super bowl is about to be this weekend. UGH!!! someone please help!!! It is probabky time to give up xfinity , too much problems...

first check is to use a desk/laptop computer and see if the stream works there, or use a smart device and the Xfinity stream TV app. do either work? on your Roku, any error messages? is your roku connected to your own home xfinity residential wifi?

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Re: XFINITY Stream on Roku

I have a Roku Express (3900), and ever since I've got it 2 days ago, I've seen a humongous jump in my data usage when there has been minimal to no usage at all on my home wifi. Supposedly, the Xfinity Stream app is supposed to be using "free" data, but it's not. And of course, that's the only app I have on my Roku. No YouTube, no Hulu, no nothing, just Xfinity Stream. Is there any explanation?

Re: XFINITY Stream on Roku

@pablomeza wrote:I have a Roku Express (3900), and ever since I've got it 2 days ago, I've seen a humongous jump in my data usage when there has been minimal to no usage at all on my home wifi. Supposedly, the Xfinity Stream app is supposed to be using "free" data, but it's not. And of course, that's the only app I have on my Roku. No YouTube, no Hulu, no nothing, just Xfinity Stream. Is there any explanation?

the 'data' is seen on your router but is not counted by the device your modem/gateway is connected.

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Re: XFINITY Stream on Roku

This morning on two of my roku's (the smaller express ones) I only have the ability to record, not stream live TV. Is something up or do I need to reset the apps on these devices?

yes, uninstall the xfinty stream beta channel and use the roku menu to restart/reboot. after it comes back up, add the channel back and sign in and accept the terms and conditions. working?

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Re: XFINITY Stream on Roku

It also lost it on my larger roku boxes and some stations said "no data". I'm not at home right now but I'll see if it magically gets fixed by tonight. Bottom line it appears it's not me, it's Comcast and there's been no change in the policy of allowing this. Interestingly enough the higher def channels still worked for live video, just not some of the lower def ones.

Re: XFINITY Stream on Roku - CRASHES CONSTANTLY!

Did you ever get your problem resolved? I have the same issue that started when I installed a new netgear modem/router. I have tried everything including talking to tech support for several hours and many resets. I also bought a new TV with Roku and experienced the same problem.

Re: XFINITY Stream on Roku

Fox News stops streaming w Roku Ultra, when i change channels & try to return to Fox News within a few minutes. The ONLY way to open Fox News after a channel change, is by “Signing Out” of Xfinity rhen signibg back in again. Opened trouble tix w Roku over 2 years ago but they now blame Xfinity. Fox News is the ONLY CHANNEL that won’t stream. This happens only at my PA home. Plays fine at NJ hone & even works fine at my Scotland residence. Am i diing something wrong or differently or is this “Disconnection” -“Reconnection” a Roku failure? Thanks

Xfinity Stream App Shows Half of Recorded Show & Then Wants to Delete

When I first started using the app it worked great but now when I used the Xfinity Stream App and watch my DVR shows in the middle of it playing in the background the Delete Recording message comes up and does not go away even if I say No. If I go back to the previous screen where it asks if I want to Resume watching and I resume watching, it continues to play (in the background) but the Delete Recording black box stays on the display and will not go away. HELP!!! I can watch the On Demand shows so the issue only exists with my DVR'd shows.

Re: Xfinity Stream App Shows Half of Recorded Show & Then Wants to Delete

When I first started using the app it worked great but now when I used the Xfinity Stream App and watch my DVR shows in the middle of it playing in the background the Delete Recording message comes up and does not go away even if I say No. If I go back to the previous screen where it asks if I want to Resume watching and I resume watching, it continues to play (in the background) but the Delete Recording black box stays on the display and will not go away. HELP!!! I can watch the On Demand shows so the issue only exists with my DVR'd shows.

moved your post to the Roku mega thread (beta). this is a current issue that Comcast is investigating. no estimated time of fix. press 'left' to leave the Xfinity stream beta channel then reenter the channel (this is a workaround).

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Re: XFINITY Stream on Roku

I just bought a Roku premiere and after adding the HD Technology Fee to my monthly bill I don't see the HD channels. I called Xfinity and the sent me to the advanced technical support department to troubleshoot the issue. After hard resets, modem resets, etc... NOTHING displays my HD channels on the Roku. On my phone, computer, etc... the xfinity stream apps work perfectly. On the Roku nothing.

I decided to see if it was my particular Roku so I returned it and got a new Roku Premiere Plus (3921RW) and had no luck what so ever.

The only thing I can think of is that the HD technology fee hasn't been on my bill for an entire cycle yet. Please advise.

Re: XFINITY Stream on Roku

I just bought a Roku premiere and after adding the HD Technology Fee to my monthly bill I don't see the HD channels. I called Xfinity and the sent me to the advanced technical support department to troubleshoot the issue. After hard resets, modem resets, etc... NOTHING displays my HD channels on the Roku. On my phone, computer, etc... the xfinity stream apps work perfectly. On the Roku nothing.

I decided to see if it was my particular Roku so I returned it and got a new Roku Premiere Plus (3921RW) and had no luck what so ever.

The only thing I can think of is that the HD technology fee hasn't been on my bill for an entire cycle yet. Please advise.

call 800-Comcast and select TV technical suppot. ask the agent to transfer you to the app support team (stream TV app). ask the agent to do an app entitlement refresh.

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