Patients and Visitors

Whether you’re a patient or a visitor, you deserve a positive, compassionate and healing experience. From the moment you arrive to the time you leave, you’ll find the support, resources and information you need.

What to know before your visit

If you have scheduled a procedure or test, save time by pre-registering online at least two business days before your visit.

The medications you’re currently taking, including notes on the dose and frequency. Your medical condition may not allow you to take certain medications, even those you usually take every day. Your doctor will decide which medications you need while you are here.

Picture identification, such as a driver's license, state ID card or passport.

Your insurance card.

Personal items to make your hospital room feel more like home, such as one or two small framed pictures, a pillow or throw, your slippers and robe. You are welcome to bring electric razors, toiletries and radios with you.

Please do not bring valuables such as jewelry, credit cards and cash. If you do, they will be stored in a safe for safekeeping. Do not bring pocket knives or weapons.

Open communication

We encourage you to be involved in your care. Feel free to ask any member of your care team questions such as:

What is your name?

What role do you play on my care team?

What is the medication you are giving me and what is it for?

What can I expect during this procedure?

What will this procedure tell you and why is that important?

What is my diagnosis?

What plan of care do you recommend for me?

Visiting Saint Joseph Hospital

Visitors are welcomed and encouraged. We have open visiting hours, but several units have designated quiet times to ensure that our patients receive adequate rest. Children must be supervised by adults at all times.

Guest Services representatives and volunteers are located in the lobby and here to help. Call 303-812-2000 and ask for Guest Services.

We provide a smoke-free campus, inside and outside, for our patients, guests and employees.

Saint Christopher Inn

The Saint Christopher Inn is a 31-room, non-smoking facility. We accommodate family members and friends of patients using our local medical facilities. Whether you need lodging for one night or several nights, the Saint Christopher Inn has all the amenities of home and is located conveniently across the street from Saint Joseph Hospital at 1780 Lafayette Street, Denver, Colorado 80218. We offer:

Patient Advocates

If you have concerns, questions or compliments about your care, our patient advocates are here to listen and help. They also can provide important information for you and your family about advance care planning, patient rights, ethical decision support and interpreters. Ask a member of your care team to connect you with a patient advocate.

Quality and patient safety

You and your family members are at the center of everything we do. You’ll receive care from a health system and providers with high national performance ratings and a singular focus on your health and well-being.

Personal attention from your care team

You are in the hands of expert caregivers and in the hearts of people healing people throughout our hospital. Along with your doctors and nurses, your clinical care team may include a case manager, social worker, pharmacist and therapist.

If you become unable to make decisions about your care, you can empower medical staff and family members to make decisions for you. Make your healthcare decisions known ahead of time by completing advance care planning documents (also known as advance directives), such as a power of attorney, living will and organ donor card.

Free valet parking is available at the main entrance of the hospital, located off of 19th Avenue. Free visitor parking is available in the parking garages located on Downing Street next to the ER entrance, at the Midtown Medical Offices Building, and the garage located off of 20th Avenue on Franklin Street.

Campus map

Need help finding your way around? Take a look at our campus map. You may also want to check out our New Hospital Guide for more information about the Saint Joseph Hospital.

WiFi

If you would like to use our free guest wireless access, first make sure your device is enabled for wireless service and select SCLHS_Guest. Open any web browser and you will be directed to the Guest Access Terms of Use. Read and click “Submit” at the end.

Some internet content is blocked for legal reasons and to protect visitors from offensive material.

The Café is located on the first floor of the hospital and offers dining for guests, employees and volunteers. Meal options include soups, salads, sandwiches, grilled items and freshly baked pizza. Café hours are from 6:30 a.m. to 2 a.m. Monday through Saturday, and 6:30 a.m. to midnight on Sunday.

Our Nutritional Services staff is dedicated to providing patients with enjoyable and healthy meals during their stay. Menus are created to meet the needs of each patient, including special or restricted diets, and can be ordered through our GetWellNetwork.

Dazbog Coffee offers coffee, tea and snacks at two campus locations: inside the hospital on the first floor near the Gervasini Health Library, and on the corner of Downing Street and 19th Avenue next to the main parking garage. Please check with our front desk on operating hours as they are different for each of our two locations and can change.

FitKitchen offers quick, healthy pre-made meals. It is located at the corner of Downing Street and 20th Avenue. Free parking is available in the garage on 20th Avenue next to the store. Hours are 8 a.m. to 8 p.m. Monday through Friday and 10 a.m. to 8 p.m. Saturday and Sunday.

CaringBridge is a secure online space where you connect, share news and receive support. It’s a cross between a health social network and a personalized website, available 24/7 to anyone, anywhere, at no cost. It helps simplify the task of keeping family and friends informed. The websites are easy to create, and you select your privacy settings. There’s no advertising, and your personal data will never be sold.

The main gift shop is located on the first floor and offers a wide variety of fresh-cut flowers and plants, snacks, distinctive clothing, hand-crafted jewelry and baby products. Hours are Monday through Friday from 9 a.m. to 6 p.m., Saturday from 10 a.m. to 2 p.m. and Sunday from 11 a.m. to 3 p.m. Call 303-812-3465 to request a delivery.

Baby Joe’s gift shop is located on the fourth floor and specializes in items for new moms and their families, including baby clothes, toys, gifts, breast pump rentals, accessories and comfort products. Hours are 10 a.m. to 3 p.m. Monday through Friday. Call 303-812-3467.

If you need copies of your health records, we’ll be happy to send them to you. Follow the instructions completely and accurately so we can verify and protect your identity when sending you this confidential information.

Spiritual care can nurture your soul and give you hope and courage to face the challenges ahead. Our beloved chaplains can serve as a source of support, guidance and companionship for you and your loved ones, no matter your religious beliefs. If you have questions or would like to request a chaplain, contact the Spiritual Care office at 303-837-7069. You also can fill out an online request a chaplain form or online request a prayer form.

iHope extends our ministry of spiritual care beyond the walls of our hospital and clinics and connects you to a virtual visit with a professional chaplain, anytime, anywhere – whether you’ve stayed at our hospital or not. iHope uses the Vsee service and software to conduct virtual visits.

Be sure to download and install the software before your scheduled virtual visit by following these steps:

Complete the request a chaplain form and an iHope representative will contact you to schedule your virtual visit with a chaplain.

Before your scheduled appointment, start your computer, open VSee and log in to your account.

The Saint Joseph Hospital chapel is available 24/7 for you and your loved ones to use when you want to reach out in prayer or just take a quiet moment away. It is located on the first floor at the end of the main corridor to the Cafe. You are welcome to attend Catholic Mass at 11:30 a.m. Sunday through Friday and 4 p.m. Saturday. If you are unable to attend in person, Mass is televised in patient rooms.

SCL Health is an equal opportunity employer. All recruiting, training, and employment decisions are made in accordance with applicable federal, state, and local laws and without regard to race, color, ancestry, national origin, gender, pregnancy, gender identity, sexual orientation, religion, age, disability, handicap, military or veteran status, or any other legally protected status.

NOTICE OF NONDISCRIMINATION

Our facilities do not discriminate against any person on the basis of race, color, national origin, disability, or age in admission or access to, or treatment or employment in, its programs, services or activities, or on the basis of sex (gender) in health programs and activities. Read the full notice: Saint Joseph Hospital Notice of Nondiscrimination