I can’t find my external hard drive when I click the “Add Images” button using ROES on my Mac.

To find your external hard drive in the ROES interface click the "Add Images" button and navigate to your Macintosh HD from the drop down menu. Scroll down to the "Volumes" folder and double click to access any external drives that may be connected.

The colour of my images in ROES looks different than what I see in Photoshop.

ROES won't preview images with profiles other than sRGB correctly. Meaning if your image are tagged with Adobe98 or ProPhoto they will not preview accurately in ROES. But this will not affect the final print, just the preview during ordering. Effectively trust the colours you see in Photoshop over what you see in the ROES application.

Error Message – Packing your order failed due to… (The system cannot find the file specified)

If you're getting an error message stating "Error Message - Packing our order failed due to... (The system cannot find the file specified)" it means that your images have been moved from the location you originally had them at when you first started placing the order. ROES can now not find the images to complete the order.

The fix is to put your images back to exactly where they were when you first started placing the order. Doing so will make this error message go away.

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