Customer Happiness Officer

We are committed in creating and providing affordable and accessible great products & services that add values in a fun way.We believe our deep company culture sets the foundations of our evolution within this industry.

We look forward for rebel individuals & the team players who believe on our values above.

Responsibilities

Role

You will be responsible to make sure that our customers are happy with our service. Aside from giving hands on customer service, you will also responsible for case report and follow up; while working hand in hand with technical support team to make sure the product improvement.

Responsibilities

Great understanding of product knowledge

Attentive to customers enquires, feedbacks and complains

Going extreme extend to make customers happy and satisfied

Attending to call as well as online support chat

Recording reports and keep track of all cases

Following up any pending case and resolve them at the fastest, earliest possible time

Requirements

Job Qualifications

Good at communication skills, both written and verbal (English and Bahasa)