Powerful things come in small packages. The Epic 880® thermal roll receipt printer is conveniently compact, yet loaded with big-time features and functionality, like a hefty 8MB of RAM. Fact is, when kiosk real estate is limited, the easy-open Epic 880® never is – it can be configured to any available space, thanks to its clever modular design.

Yes, we offer repair at one of our Repair Centers in and outside the United States. Please use our convenient RMA web form.

What communication interface do I have?

USB and RS-232 communications are supplied through interface connections at the rear of the printer, as illustrated in the figure. The Serial RS-232 interface connector is a locking Molex connector and the USB interface is a standard USB B connector. Power is supplied through a locking 4-pin Molex connector as shown.

The correct printer driver depends on what Operating System you are using. You can find the drivers on our website. Drivers & Downloads

When I print to my Epic 880 printer nothing prints?

Verify the Epic 430 printer has power and is connected to the system or game. This printer is a thermal printer that requires thermal paper. Make sure the paper is loaded properly. See diagram below:

Loading Paper

The Epic 880 printer uses a continuous roll of POS or Lottery grade thermal paper, with specifications outlined in the chapter Epic 880TM Specifications and Requirements.

Instructions for auto-feeding the paper are as follows:

Place a roll of new paper on the spindle, with the end of the paper unloading from the back to the front of the printer, as shown in the figure.

Thread the free end of the paper under the top cover as shown.

Push the end of the paper forward until it engages the Paper Out sensor, located under the center of the top cover.

Paper will feed automatically, and then print and eject a test ticket.

How do I know what firmware is currently in my Epic 880 printer?

To find out what firmware is currently in your Epic 880 printer, simply press and hold the FEED button for about 4 seconds (or until all 4 LED lights are lit), and the printer will print out a list of all the current configuration settings in the printer. After the list prints out, turn the power off on the printer, and then back on. At the top of the list that printed out, under Identification you will see "Firmware:" followed by the firmware currently in our Epic 880 printer.

Why do I get an “Error encountered in opening lang mon Registry” when trying to save changes in the properties of the Windows driver?

The “Lang Mon” error is due to the driver's lack of privileges writing to the registry.

If you encounter this error, please use the “TransactPrinterProperties.exe” program found in the Utilities folder that comes with the Windows drivers.

Note: You must Right Click the TransactPrinterProperties.exe program and select Run as administrator to allow the changes to be saved to the registry.

Change values as you want them, and then click the Save Changes button.

Then Select Yes to allow the Windows Print Spooler to be restarted for the change to take effect.

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