PILOG’s SAP ASM models is designed to assist IT Managers achieve the most cost-effective way to reduce the support and maintenance cost while continually improving and stabilizing the SAP environment.

PILOG’s support models combines the traditional support models with flexi models of outsourcing as much or as little of their SAP application support as makes sense for their business, and adjusting that balance in step with changing priorities, resources and new opportunities.

Pilog ensures all the major components of a chosen ERP package are delivered on schedule, at the best price and lower risk during their ERP implementation.

Pilog offers on-site expertise at any and all points of an ERP project, including initial planning, in-progress implementations, upgrades etc.

Facilitate faster ROI by implementing S/4HANA more quickly.

Dedicated Support Team: PILOG will have a dedicated team of SAP Consultants to provide Technical, Security, GRC and Basis services for our customer. PILOG constantly trains and strengthens its resource base on new versions and across all modules of SAP to keep with our customer support requirements.

Multiple support windows: – 24*7 support, on shore support, near shore support, remote support, and on-call support as per customer needs

Commitment of SLAs: Experience of committing AMS services based on mutually agreed Service Level Agreements (SLAs) and a past record of meeting / consistently exceeding the SLAs while working on similar projects with other clients

Continuous improvements: PILOG will engage with customer to evolve, maintain and strive towards providing the expected services and continuously improving the SLAs.

Flexibility: PILOG has a large SAP resource base from which any ramp-up and ramp-down will be possible as per Customer additional requirements required for projects like – technical upgrade, additional functionality implementation, rollouts, etc.

Use of Solution Manager: We leverage tools such as SAP Solution Manager to lower the cost of support delivery and proactively monitor and manage the SAP landscape across the entire support process.