Derbyshire GP surgery rated as ‘outstanding’

Staff at the Staffa Health surgery in Tibshelf celebrate the outstanding news. Picture by Jason Chadwick.

Michael Broomhead

Published:08:29Wednesday 06 January 2016

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A Derbyshire GP surgery is ‘outstanding’, according to a health watchdog.

Inspectors from the Care Quality Commission (CQC) found that Staffa Health (Tibshelf) was providing an innovative, caring, effective, responsive and well-led service which meets the needs of the population it serves.

The surgery provides services from a main base at Tibshelf and three branch surgeries at Pilsley, Stonebroom and Holmewood.

Janet Williamson, deputy chief inspector of general practice and dentistry in CQC’s central region, said: “It is clear Staffa Health (Tibshelf) is providing an effective, responsive and well-led service which is a real asset to the people living in this part of Derbyshire.

“Feedback from patients and clinical teams was excellent and staff went above and beyond their level of duty to care for patients.

“There was a very clear leadership structure and staff felt supported by the management.

“The practice proactively sought feedback from staff and patients which it took into consideration and acted upon.

“For those people with the most complex needs, the practice worked with relevant health and care professionals to deliver a multidisciplinary package of care.

“The practice employed a care coordinator who was a member of a wider community support team.

“All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be outstanding,” she added.

Dr Timothy Scott, of Staffa Health (Tibshelf), said: “We are absolutely delighted to have received an ‘outstanding’ rating following our recent CQC inspection and feel that this is recognition of the hard work we have put in over many years to provide a safe, effective and responsive service over four sites.

“For many years we have sought to design our care around the needs of our patient population, something which the report recognises and explains in more detail.

“We are very clear that this is not an end point but simply a description of us at this point in time and we shall continue to develop and improve our service further in coming years.

“This is a challenging time for the NHS in general and we don’t know what the future holds but we would like to assure our patients that we will always use our best efforts to continue to provide the best healthcare possible to our present and future practice population.”

Under the CQC’s new programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well-led.

You can read the full report on the CQC website.

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