Debugging Ooyala Flex (Advanced)

Occasionally issues will arise during the day-to-day operation of Ooyala Flex. There
are a number object types that support failed states. This means that they have the
ability to be set to 'Failed' by Ooyala Flex and to generate failure events when
they fail to operate as expected. The three main ways to debug issues in Ooyala Flex
are:

• View object history

• Search events

• View errors in the dashboard

Object History

1) Rollover Failure Event: If you roll over the failed job event entry in the
history, an Event pop-up will appear.

2) Click on the icon: Click on the pop-up icon to be taken to the event
details.

Search Events

All events in Ooyala Flex are searchable and can be indexed. In order to search for
failed events, carry out the following steps:

2) Click on the row Entry: You will be taken to an event screen with
details.

Error Notification

You will know if a job or resource has failed as you will be presented with an error
notification in relevant dashboard. In the example below, the error notification is
indicating that there are two failed resources that need attention.

You can also set up event handlers to notify users and other systems of such
failures.