Preferred not avail?

Today I switched from the kids stay and play to the free dining. Which we upgraded to deluxe. Saving a whooping $7. But getting the photobook too. Anyway to my question-

We booked standard room at pop and today I asked if I could switch to preferred. I was told there were no rooms avail under the promotion. If I go online to book it shows that I could get a preferred room. Does anyone have any thoughts on this?

I called and the system is down so I have to call back but want to known if it's worth it to call.

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There are a predetermined number of rooms available for any given promotion. I would suspect all the preferred rooms allocated to the promotion are sold out. Are you using the promo code, when booking online?

There are a predetermined number of rooms available for any given promotion. I would suspect all the preferred rooms allocated to the promotion are sold out. Are you using the promo code, when booking online?

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I was using the code online thats what was baffling me. I just called again and the system is up and I was able to upgrade