To help our operations to process your orders quickly, please kindly avoid orders with mixture of delivery and self collection items within the same cart.

If your order is a mixture of delivery and store pickup items, we will only ship out the delivery items and *will not* be able to ship the "Store Pickup" items together. You will still need to come and collect the items specified as "Store pickup".

If you selected "Store Pickup" by mistake, please cancel the order in MyQoo10 and make the purchase again and make sure to select the correct delivery option. If you do not know how to cancel an order in MyQoo10, please call Qoo10 directly.

To help our operations to process your orders quickly, please kindly avoid orders with mixture of delivery and self collection items within the same cart.

If your order is a mixture of delivery and store pickup items, we will only ship out the delivery items and *will not* be able to ship the "Store Pickup" items together. You will still need to come and collect the items specified as "Store pickup".

If you selected "Store Pickup" by mistake, please cancel the order in MyQoo10 and make the purchase again and make sure to select the correct delivery option. If you do not know how to cancel an order in MyQoo10, please call Qoo10 directly.

For cash payment it requires manual checking by Qoo10 accounts team. It can take up to 3 days for us to see your order in our seller portal. So you are not able to collect your items just yet until we can see your order in seller portal. If the item is out of stock by the time we see your order, we will cancel and refund money back to you by submitting a request to Qoo10. Qoo10 will refund the money back into your Qoo10 account.
Only online payment using credit/debit cards or eNETS or Paypal , we can see your order within 5 minutes after payment is made and you can collect your items immediately with your e-ticket.
Kindly try to use Credit/Debit/eNETS/ Paypal as much as possible so that we can see your order within 5 minutes after payment is made.

The following policy is introduced by Qoo10 that sellers are : (1) not allowed to change shipping address of customers. (2) are only allowed to ship exactly what is being ordered in the system. (3) Sellers will be penalized for cancelling an order by deducting service points.
Please *do not* send emails to seller or "Ask seller a question" in order to cancel/make changes to your order. We will not be able to do so.
[YOU CAN HELP YOURSELF]
If the order is "On Request" status, you will still be able to cancel the order. To make the cancellation, please go to "MyQoo10" to cancel your order and make the purchase again. If you are not sure on how to cancel an order, please call Qoo10 directly.
Please note, orders that are in "On Delivery" status cannot be cancelled.