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Grid collapse: How Genpact, WNS, EXL ran operations

The BPO industry in Gurgaon and Noida managed to run operations, even as power grid failed, using back-up generator sets that run on diesel.

"The building infrastructure has dual back up support of gas and diesel. The critical and non-critical resources were put on optimum utilisation to control the wastage," WNS Group CEO Keshav R Murugesh said.

The Gurgaon delivery centre has not suffered any business loss, he added.

WNS has a delivery centre in Gurgaon, which houses about 5,000 employees.

There was no impact of the power failure at Genpact either. Genpact is one of the country's largest BPO players and has 12,000 employees at its facilities in Delhi-NCR.

Gurgaon is a hub for business process outsourcing (BPO) firms like Genpact, WNS, Convergysand EXL Service, which work 24/7 serving clients across geographies like the US, Europe and Australia.

KPO player Evalueserve also said it was business as usual at their premises. The company has 1,800 employees at its Gurgaon centre.

Almost entire Delhi went without power for about eight hours during the massive power cut following collapse of the grid severely affecting various services including Metro operati

on and train services.

"The major shifts affected were the early morning shifts. To support and sustain the operations, we also had back up of transport at various stations," Murugesh said.

The BPO sector accounts for a major portion of the USD 100 billion IT-BPO industry in the country. While BPO exports are expected to reach USD 16 billion in FY2012, domestic revenue (excluding hardware) from the segment is forecast to reach Rs 91,800 crore.