notiFLY auto messaging - Activated

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1. Is Auto Messaging's Flight Paging service the same as notiFLY Flight Paging service?

They are basically the same, except Auto Messaging will send out automatic flight reminders whenever you fly with Cathay Pacific or Dragonair. If you wish your meeters and greeters to be aware of your arrival, you can subscribe to our notiFLY Flight Paging service.

2. When will I receive Auto Messaging's Flight Paging messages?

If your flight is on schedule, you will receive flight paging messages 3 hours before scheduled departure time.

Should your flight be delayed more than 30 minutes, cancelled or diverted within 24 hours of scheduled departure time, you will receive an alert message immediately.

3. If I make a reservation within 24 hours of scheduled departure time, can I still receive Flight Paging service?

Yes. However, please note the following:

If you make your reservation 4 to 24 hours before scheduled departure time, you will only receive alert messages if your flight is on time or delayed. However, alert messages are unavailable for cancelled or diverted flights.

For reservations made within 4 hours of scheduled departure time, we are unable to send you any flight paging messages.

4. If I cancel my reservations within 24 hours of scheduled departure time, will I still receive any Flight Paging service?

Depends. Please see following:

If you cancel your reservations at least 24 hours before flight departure time, you will not receive any flight paging messages.

If you cancel your reservations within 4 to 24 hours before departure time, you will only receive alert messages if your flight is cancelled or diverted.

You will still receive flight paging messages, no matter the status of your flight, if you cancel your reservations within 4 hours of flight departure time.

5. Why did I receive two pre-flight reminder within 48 hours?

We will send you a pre-flight reminder for each flight segment. Hence, if you have two flight segments within 48 hours under the same booking, you will receive.

6. The pre-flight reminder does not show all of my flights. Why?

Only Cathay Pacific and Dragonair operated flights that are departing within the next 48 hours (under same reservation) will be shown. Code-sharing and joint venture flights operated by other airlines will not be shown.

7. If I make a reservation within 48 hours of departure, will I still receive Pre-flight Reminder service?

No, we can only send out pre-flight reminder for reservations made at least 48 hours before scheduled departure time.

8. If I cancel my booking within 48 hours of departure, will I still receive Pre-flight Reminder service?

Yes, since pre-flight reminder are sent 48 hours before scheduled departure time.