We are always ready to hear suggestions and comments on how we can better serve our reader. Please feel free to send us your comments, observations, and information requests through this email form.

We are always looking for articles of relevance to our subscribers and very much look forward to receiving your contribution.

We do not publish an editorial calendar as it hinders our ability to retain flexibility of topic. We prefer the fluid pursuit of storylines. Do you have a specific storyline in mind? What would you like to contribute to our website, and/or our newsletter?

We are always ready to hear suggestions and comments on how we can better serve our readers! Please feel free to send us your comments in the space below.

I acknowledge that by providing my e-mail address, I am agreeing to receive e-mail from Call Center Times, and that if at any time I wish to discontinue receiving e-mails from Call Center Times, I will notify them.*Yes - I am providing my e-mail address, and am affirming my acknowledgement above.No - I have chosen not to provide my e-mail address.

Our vision is to earn the niche of ‘one stop call center portal’ through the strategic release of transactional communications that at once assists, and effectively supports, the attainment of fiscal and operational objectives by our core target – decision makers at call centers.

We offer tactical implementation of strategies aimed at supporting the acquisition, retention and customer relationship management efforts of our core target. This will be attained through the commissioning of substantive ‘best practices’ articles by industry leaders, publishing of case studies and research geared at sharing ‘culture transforming’ practices.

Think of us as an information clearing house for call center specific announcements. We use an array of platforms, including social media, to illuminate interesting stories, exciting products, as well as beam focus on the companies that continue to lead the way in ensuring the viability of the industry.

Even in our 18th year, we continue to find fulfillment in the numerous relationships that we have forged. Let's connect you to the right people! Send all inquiries to: nosa.eke@callcentertimes.com