Getting Started with Self-Service Portal

Before starting to work with the self-service portal, you must enroll for password self-service, which gives you access to the portal and its functions. The can be done the first time you visit the portal and repeated at any time.

To enroll for self-service:

Open the Self-Service Portal home page and click the Enroll link.

On the page that opens, type your user name and your password.

Click Next.

Select password verification questions and type answers for them.

Click Next to complete enrollment.

Password verification questions are used when you
want to retrieve your password. They also provide an additional identity
protection level. You can select a predefined question or specify your
own.

NOTE: the custom questions creation can be unavailable if disabled by your administrator.

If you want to hide your input while you are typing, select the Hide answers option. This will hide your input with password characters and an additional confirmation text box will appear for each answer.