Sunday, February 12, 2012

EXCELLENT OPPURTUNITIES FOR ADMINISTRATOR-L2 - Singapore - Contract

For Internal Use of Employer (Please don't delete or modify while replying to this email)

Monster Resume ID: 36396405 Personal Folder ID: 11035083

"Greetings"

We are currently looking for following skilled Professionals for one of our Esteemed Client's requirement for their Singapore operation. Further to your resume in Monster, we are pleased to share you the following opportunity. Please find the requirement specifications below for your kind reference. If you are seeking for change currently please revert to us with your interest along with you updated resume to discuss further. Your early response is highly appreciated.

Please go through all the Positions and revert back. Please provide your current contact number so that I can call you and discuss further. Your early response is highly appreciated. The Job Opportunities are as follows:

Client: One among top 5 consulting client in the world Position: ADMINISTRATOR-L2 Location: Singapore Skills and JD: -->Technical Support(L2)- Entry level position for engineers. Works under general supervision in trouble-shooting and providing technical and developer support for products /solutions via email, chat etc. Makes changes based on client specifications and company standards for installations/enhancements. Performs administrative and other duties as assigned. Typically interactions are with systems administration teams at client locations. Responsible for escalation at the right time to field support / higher levels. Expected to be a learning member in a larger team.

-->Desktop Support (L2)-Works independently towards providing support for escalated troubleshooting requirements (L2 support). Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls routed to him/her, without having to dispatch to service partners or desk side support technician. In-depth knowledge of technical skills in hardware, MS Operating Systems, Network, Remote Connectivity and process knowledge to ensure qualifying desktop support business.

-->TIS Technical Support(L2)-Works independently in trouble-shooting and providing technical and developer support for products / solutions at the client site. Makes changes based on client specifications and company standards for installations/enhancements. Typically interactions are with systems administration teams at client location Should be able to handle escalations at the right time to field support / high levels. Should possess mentring skills to support junior team members. Should have good understanding on the Product lines and associated technologies Should have good understating of SLAs for incidents and work on them as defined the SOPs. Should have in dept knowledge on the technologies associated with the Products tare in scope of support .Should have good knowledge & understanding of technologies like Windows, Network Storage , Monitoring and Troubleshooting tools, Database, UNIX etc. Should be able to work independently in analyzing root cause of Service Tickets and escalate them to the right level of support. Follow up for successful closuof the same. Should posses basic system administration skills to handle remote monitoring an troubleshooting effectively.

-->BSM QA(L2)-Provides key inputs towards debugging of software products through the use of systematic tests to develop, apply and maintain quality standards for company products. Develops and provides guidance on the execution of software test plans. Analyses and writes test standards and procedures. Ensures documentation of test results to assist in debugging and modification of software. Oversees analysis of test results to ensure existing functionality and recommends corrective action. Consults with development engineer sin resolution of problems. Expected to continue to build upon domain knowledge and technical/ proprietary skills to reach levels of industry acknowledgement. Works as a guide and independently sets directions for medium sized projects of high complexity. Works on problems of highly complex scope, through expert usage of non-standard concepts& principles requiring high levels of judgment & interpretation. Determines a course of action, which is then executed by project teams. Can offer multiple solutions to problems through existing and new methodologies and then exercises judgment. ========================================================================================================================================================

Client: One among top 5 consulting client in the world Position: LEAD-ADMINISTRATOR-L2 Location: Singapore Skills and JD:

-->Data Center Administration(L1)-He/ She is expected to carry out Proof of Concepts ,think up new Service Improvement Projects for the year ahead ,work with SQA in process improvements Should participate in service transformations and non-linearity initiatives which can improve productivity. Planning Level-1/Level-2/Level-3 resources' career plans. Left-shift to enhance productivity Should completely own the area or tower within the delivery and Responsible for and administration , enhancements, following change management policies, report capacity and availability , updation of the ticketing system and KEDB. He is expected to train and mentor junior administrators in the account and lead the tower , maintain a roster for shift management. Is expected to participate in weekly operational meetings, Change management meetings. Expected to lead the team from transition to delivery and also work with Project Manager for Infrastructure projects and SI work. Should engage in Continuous Improvement Projects or SIPs to improve productivity Should have hands on experience in technologies like UVIX, Windows, Storage & Backup, Virtualisation.etc.(this list is not exhaustive).Should be a SME in providing technical solutions to junior resources.

-->Data Center Backup(L1)-A Backup consultant is an experienced individual that is trained to analyze and advise a client in order to help the client make the best possible choices. Also the backup consultant should own the responsibility to handle the backup infrastructure of smaller in size. Holding the responsibility of Implementation and maintaining the standards as defined ====================================================================================================================================================== Client: One among top 5 consulting client in the world Position: LEAD-ADMINISTRATOR-L2 Location: Singapore Skills and JD:

-->Data Center Administration(L1)-He/ She is expected to carry out Proof of Concepts ,think up new Service Improvement Projects for the year ahead ,work with SQA in process improvements Should participate in service transformations and non-linearity initiatives which can improve productivity. Planning Level-1/Level-2/Level-3 resources' career plans. Left-shift to enhance productivity Should completely own the area or tower within the delivery and Responsible for and administration , enhancements, following change management policies, report capacity and availability , updation of the ticketing system and KEDB. He is expected to train and mentor junior administrators in the account and lead the tower , maintain a roster for shift management. Is expected to participate in weekly operational meetings, Change management meetings. Expected to lead the team from transition to delivery and also work with Project Manager for Infrastructure projects and SI work. Should engage in Continuous Improvement Projects or SIPs to improve productivity Should have hands on experience in technologies like UVIX, Windows, Storage & Backup, Virtualisation.etc.(this list is not exhaustive).Should be a SME in providing technical solutions to junior resources.

-->Data Center Backup(L1)-A Backup consultant is an experienced individual that is trained to analyze and advise a client in order to help the client make the best possible choices. Also the backup consultant should own the responsibility to handle the backup infrastructure of smaller in size. Holding the responsibility of Implementation and maintaining the standards as defined ========================================================================================================================================================= If interested in exploring this opportunity do send your updated resume with the following details ASAP. Current Salary Expected Salary in SGD and Notice Period

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