Holistic Service Management Is Critical to the Evolution of IT

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IT executives have a significantly different mandate than they did just five years ago. Consumerization, virtualization and mobility have dramatically changed the way we deploy and use technology requiring a focus on the end-user experience, and on this vision the network needs to play a key role if IT departments are to execute service delivery management .

The evolution of simple applications into complex services has created a strong dependency between user experience, application performance and the network , and almost all applications require a network to reach end users.

This paper examines the problem with legacy management approaches, and looks at the new solutions in a service delivery management to allow IT organizations to be more predictive with managing performance of the infrastructure, applications and the delivery of services to users.