Pommie Lutchman is the CEO of Ocular Technologies, a business that provides technology to call centres.

Call centres are an established part of modern life but it is hard to find someone that speaks favourably about them. Pommie talks about how technology is changing this perception by providing technology that enhances the human experience of call centres. In short, raising the importance of the individual customer by knowing that customer resolves the many issues of customer/business relationships.