IBM has signed a deal with banking group Citi to use the data-analyzing abilities of the Watson supercomputer to help deal with its customers.
Citi will try out Watson – which beat off human competition to win the US quiz show Jeopardy! last year – in a variety of roles. These could include building customer profiles based on …

"[Citi will use Watson's abilities] ... to help deal with its customers."

I've been hoping that since this thing was partly intended for medical purposes that it'd feature on an episode of House M.D.. Since apparently this is going to be the last season i guess it's not going to happen, although it would have been amusing to see.

Think of Larry Niven's Draco Bar.

Does Watson have secure vetted email for hot customer contact initiatives ...... or would that be too direct and simple a root to provide input and feedback and require a human decision to complicate it.:-)

Citi do know/have been told that computers are routinely hacked to extract all valuable information discovered within ...... and they think Watson is a good idea?