Your own dedicated local telephone number with calls
professionally answered in your business name.

24/7 service

No set-fee

Available within 24 hours

Minimum period: 3 months

Other services included:

-Prestigious city centre address with mail forwarding

-Complimentary membership of i2 Access, providing
access to i2’s luxury business lounges
in city centres throughout the UK

-Discounted meeting room rates at all i2 business
centres

Cost to include all
of the above: £89 plus VAT per month

Additional Lines:
Call answering for additional lines available at £39 plus VAT per line per
month

Calls & Messages:

Calls answered by professionally trained personnel with a
pre-agreed script.

Choose your call answer preferences:

-After a certain period of rings

or

-When the line is busy

or

-All calls

Messages

Messages taken and emailed at no extra cost

Or send messages by SMS at £0.20 per message.

Call Transfers:

20 transferred calls
per month included at no extra charge, thereafter £0.45 per call.

All international
calls transferred at £2 per call.

Fair Usage Policy: This Call Transfer tariff is based on
average call durations (ACDs) being similar to the national average (1min
40secs). If ACDs should significantly exceed the national average for two or
more consecutive months, i2 reserve the right to revise the call transfer tariff.

Operator Time:

20 Minutes per month is included at no extra charge,
thereafter £1.09 per minute (billed per second).

Invoicing

An account will be sent at the end of each month for any
overage charges and will be due for payment within 14 days.

Payment will be made by Direct Debit.

i2 Office Ltd reserve the right to amend the future cost of
the provision of this service at any time.

£109 per month plus VAT with No Set Up Fee

Technology

i2 Office has combined with essensys to provide our clients with the very latest technologies including state of the art Mitel VoIP telephones with cordless handsets, ultra-high speed internet access and a secure fully managed LAN.

With i2 Office and essensys your business has access to the broadest range of ICT products and services currently available in the serviced office marketplace.

Simplicity

i2 Office's industry leading ICT services are easy to understand and simple to use ensuring you always get the best from them.

Reliability

Built to the highest standards, all our services are proactively managed by essensys and monitored 24/7 within their state of the art Network Operations Centre (NOC).

Flexibility

Our simple pay-as-you-go pricing model gives our clients the ability to upgrade and downgrade as their need arises meaning that you never pay for services you don't require.

At the heart of i2 Office's ICT service delivery model is the essensysCloud, a private, highly secure network linking all i2 Office locations and clients to a set of service platforms all hosted in secure UK data centres.

Services are delivered centrally from data centres with physical 24/7 security and generator backed-up power systems, the essensysCloud delivers maximum uptime of services for our clients.

With simple pay-as-you-go pricing your business has access to all of the IT services needed to ensure you gain the competitive advantage needed in today's demanding marketplace including:

On-demand Bandwidth including Superfast Internet Access

Dedicated Internet Access including Public IP addressing

Fully managed Local Area Network with secure company VLAN

MITEL VOIP Telephony with walkabout handsets

Managed Firewall for protection

Private Wireless Network (WLAN)

essensysCloud Secure Online Backup

Virtual Contact Centre

Call recording including an FSA compliant version

Virtual Servers

Web Collaboration

Hardware Collocation

SERVICED OFFICE MANAGEMENT SOFTWARE

JEFF is a unique management software system which has been designed by essensys specifically for serviced office users. It is available to i2 office clients at no additional cost and enables our clients to manage all of their ICT services via one, easy to use web interface.

You can add new services, configure telephone settings, review user call history, check billing reports, monitor and increase bandwidth and much more. In fact pretty much everything you need to manage your i2 Office ICT service can be found within JEFF.

i2’s Telephone Recovery Solution

If you can’t receive incoming telephone calls you can lose business fast

i2 Office provide a solution that can be activated within a few minutes of a problem occurring.

Such problems can range from a line fault or hardware failure, to an inability to access your premises.

With i2’s Telephone Recovery Solution phone calls continue to be answered in your company name and either messages relayed by email or SMS or calls transferred to mobiles, VoIP phones or other unaffected landlines.

Simple to set up with no site visits or hardware needed.

How it Works:

We agree a call divert procedure with your telephone service provider which can include either manual activation in the event of a telephone system failure or automatic divert in certain circumstances e.g. a fire alarm.

We send you a template to complete setting out how, in the event of your telephone system failing, you wish your incoming calls to be answered.

Details include a greeting, a format for message taking, information to be passed on to callers etc.

You simply keep us regularly updated with the names of staff and their mobile numbers and email addresses.

This service can also be used for:

·Out of hours call answering

·A temporary loss of switchboard cover

·Overflow call handling (i.e. calls divert after a certain time).

Cost:

The basic cost of the package is £50 per month or £500 per annum. Any quantity of telephone numbers can be forwarded to a single template within this cost.

Additional templates, if separate groups of numbers require a different response, are charged at £35 per month or £360 per annum.

Each template includes up to 20 minutes worth of operator call time. All excess are billed at the standard rate of 89p/minute.

Call transfers (to an alternative number you provide) are charged at a fixed cost of 30p per transfer, regardless of call length.