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Continuing to deliver growth Specialty focus –Specialty increasingly at the core of all our businesses –Expertise in delivering individual client solutions –Driving collaboration and knowledge sharing –Attracting and retaining the very best talent

27
Continuing to deliver growth Specialty focus International reach Greater efficiency –3 year programme delivering annual savings of £23m for one-off cost of £27m –Savings invested back into the business –Moving from process efficiency to knowledge management

28
Market update The market may have finally reached an inflexion point in certain classes of business but the approach remains inconsistent. - JLTs prospects are more tied to GDP growth than market rates.

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Outlook Our emphasis on being a client-first organisation continues to serve us well, as demonstrated by our strong growth record. Our strategy, built around growing our areas of specialty, strengthening our international footprint and driving greater efficiency, provides us with confidence that we will continue to make financial progress in 2012.