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Algolia Search

Algolia Instant Search adds "as-you-type" search to your Zendesk Help Center in just a few clicks and can be integrated at no cost. Doing so, you will reduce the friction for your customers and the amount of questions your agents receive. The integration will automatically extract and keep up to date your Help Center content, by creating an Algolia index. Then with just a small snippet of code, you can embed the Algolia search optimized for Zendesk directly into your Help Center to help your customers find what they need faster.

NomNom

NomNom is a customer feedback management tool that helps product managers, product designers, and user researchers get access to multiple sources of feedback in one place. With NomNom product teams can easily find and track issues and feature requests, visualize the sentiment of their feedback for multiple sources and more. This integration helps support teams gain better visibility into what customer are saying in multiple channels like email, sales, surveys. customer interviews, in-app conversations and more. Break the silos in the organisation by getting all your customer feedback in one place.

Queuerious Lite

Queuerious Lite is a handy app that lets your agents to keep track of the call queue with the Zendesk Voice product. See how many calls are in queue, how many agents are currently available, the average wait time, all in one easy to find spot in Zendesk.

Reminders

Reminders allows agents to set customized reminder messages for themselves at specified times. They can define as many reminders as they need for each ticket. They will get notified both with an in-app notification and an email when the time arrives. No way they'll miss it.

Due Time

Due Time allows you to set a due date on any task type ticket. So, what happens at the due time you ask? Well the answer is: whatever you want! You can send yourself an email, your whole team an email or using Zendesk targets you can send notifications through other platforms like Yammer, Slack, Jira, send SMSs - you name it. Or you could even alter the workflow of the ticket by escalating the priority or assigning the ticket to a different group.

Deadline

Deadline allows you to set a date and time on a ticket to get stuff done by. At the time of the deadline, you can get reminders sent to you, your team or your whole company. You can even use triggers to alter the workflow of the ticket!

AmeyoJ

AmeyoJ bring support to the Ameyo call center product to the Japanese market. Pop open new Zendesk tickets when a call is handled in AmeyoJ and bridge your contact center together with your Zendesk to help provide the best support possible.