While you are a Member of our service, Hotel Overbooking Protection provides Cash Back in the event a
U.S. hotel in which you have made a reservation with a verifiable confirmation number claims to have
no rooms available upon your arrival because of overbooking.

You must be a Member at the time of the incident and at the time your Claim is processed. You must
have booked and guaranteed your room with a valid credit card and been provided a reservation confirmation
number. You must provide proof from the Hotel that there were no available rooms at time of check-in.
Overbooking means that the hotel accepted a reservation for a specific date for an agreed-upon rate that can
be confirmed with a reservation number, and at the time of check-in, no rooms are available at the hotel.
You must have stayed in another hotel that evening with a receipt for that stay.
Your claim must be filed as soon as possible, but no later than 90 days from the date of occurrence.

You can initiate a claim
on this site by completing the
Claim Form and mailing it in with supporting documentation. You need to submit a claim within 90 days of
the incident that triggers the claim. See
Hotel Overbooking Terms of Service for
additional information on making a claim.