HCC Insurance Holdings Review

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HCC Insurance Holdings, Inc is an international company offering financial products in the U.S., U.K., Ireland and Spain. It was founded in 1974 as a provider of aviation insurance. Since then, it’s expanded its holdings to provide several types of specialty coverages, including professional liability and accident insurance. HCC itself is a parent company of 14 separate subsidiaries.

The products offered by HCC are primarily marketed toward businesses. These products range from business-specific liability plans to group policies for employee benefits. Specific products vary depending on the subsidiary involved and which country the services are sold in.

The company’s primary headquarters is located in Houston, Texas, but multiple offices exist in other cities throughout the US. Altogether, the company has around 1,800 employees and sells policies for each of its subsidiaries through independent brokers.

Insurance Products

Accident & Health

HCC offers a variety of health, accident and life products for businesses, including group term life insurance for employee benefits. Other products include medical stop-loss protection (which protects self-funded employers from the cost of catastrophic medical claims) and short-term and international medical insurance for individuals traveling outside their home country. Through its subsidiary Taft-Hartley, HCC also offers medical stop-loss insurance to Taft-Hartley union members.

Aviation

Aviation insurance is HCC’s oldest product, and it makes up about $200 million of the company’s annual premiums worldwide. Some of the products offered include airport liability, general aviation, regional airline insurance and products for military and government aircraft. The company also offers special risk products for things like passenger and baggage liability or spare parts coverage.

Directors & Officers

Coverage is available to protect financial institutions from crime-related losses, including employee infidelity and computer attacks. D&O policies cover risks associated with suits over mergers and acquisitions, accounting irregularities and related issues.

Surety & Credit

HCC offers surety bonds to large and small companies in the United States and Europe. These include contract and commercial bonds as well as plugging and abandonment bonds for geological and energy companies.

Additional Products

Altogether, HCC writes about $750 million in policies through 80 different products around the world. Specialty insurance is offered to many businesses, and HCC focuses on providing products that suit the unique needs of niche companies. Some examples include professional indemnity, restaurant recovery, government entity and architect insurance. Policies are also available for specific risks like corporate fiduciary liability, kidnap and ransom, and malicious product tampering.

Claims

There is no claims information listed on the primary HCC page. As HCC comprises several subsidiaries, contacting the appropriate subsidiary directly may be the best method. Alternatively, you might speak with your broker or refer to the policy itself to see what claims instructions are there. Different types of claims will have a different process, with many being handled through reimbursement and others requiring specific paperwork, so it’s a good idea to confirm the process with the agent or broker before proceeding.

Consumer Research and Complaints

HCC Insurance Holdings Inc is not Better Business Bureau accredited, but it does have an A- rating on the BBB website. The listing shows just one complaint within the last three years, with none closed in the previous 12 months.

Financial Strength

Rating Company

Grade

Financial Outlook

AM Best

A+

Stable

Fitch

A+

N/A

S&P

A

Stable

Bottom Line

HCC is a specialty insurance company that provides coverage for a number of different business uses. They provide little-to-no information about their claims process on their website, so it is assumed individuals and organizations must contact their agent or the company directly in order to start one. HCC only has had one complaint filed with the Better Business Bureau in the last three years, and their financial strength is good according to the major rating firms.

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Review Information

Summary

Reviewer

Eric Stauffer

Review Date

2014-03-04

Reviewed

HCC Insurance Holdings

Author Rating

3

About Eric Stauffer

I am a former insurance agent and banker turned consumer advocate. My priority is to help educate individuals and families about the different types of insurance they need, and assist them in finding the best place to get it.

Reader Interactions

Comments

I asked to be assisted in a hospital in NY and they allowed me on the phone. Now they refuse to pay because they say its related to a sexual illness… I went because I was hit by an object!!! nothing to do with sexual whatever… the thing is that my visit to NY costed me 5000 usd because of the hospital bill. No way to claim… long process that could cost even more!! Never take this insurer.

Why isn’t anyone doing anything about this company??!!! This is obviously fraudulent activity going on!! I Have had the worst expernece with them and not to my surprise a lot of other people have! I need answers!!! I Am beyond pissed! They are full of [Redacted]!!!!

I have had similar issues as the postings on this site. After seven months of weekly phone conversations and endless communications with HCC, all claims for myself and my dependents have been denied with no hope of appeal (around 30k). It is like I did not have health insurance although I was paying a lot for it. I found the HCC representatives to be uninformed, rude, and in a few cases lied to me directly on the phone.

HCC I believe is the worst company I have ever dealt with after 7 months all claims have been denied. [Redacted] has been helping me deal with HCC. Contact her if you are at a loss of what to do as well.

This has got to be the WORST insurance company I have even had the displeasure of dealing with!!!!! Debbi said it best “HCC IS A CHARLATAN COMPANY. THEY STRIVE TO PAY NOTHING. WILL ASK FOR YOUR 5 YEARS OF RECORDS AND IF FINDING EVEN A HANG NAIL THAT COULD BE CONSTRUED AS HAVING NEGATED YOUR CLAIM THEY WILL DENY YOU TO THE GRAVE!!! HIGHLY UNPROFESSIONAL AND A SCAM! they deserve ZERO STARS! should be put down. HORRIFIC COMPANY, FRAUDULENT, if not CRIMINAL!!”! Not only will they ask for your records, they ask again and again and again etc! I think they should be investigated for fraud! If we had taken the money we paid to them we could have paid our claims ourselves and had money left over to go on vacation!!!!!!!!! I give them a negative 1,0000 stars!!!!!!!!

so sorry jodee for your experience. because of our HCC experience we are still without health care and frankly the ONLY thing this nightmare of a RICO operation is that we are better OFF without as insurance companies, in general, are criminal and extort. we no longer are willing to pay thousands in premiums and 10’s of thousand’s in deductibles and other bullshit just to get a drop of coverage IF we are so GRACED by these predatory charlatans! [Redacted]. we’ll do our own thing. thanks.

our nation has fallen greatly into an oligarch which paves the way for these very corporate [Redacted]. this is NOT a by-product of ACA, but an EXTENSION OF THE CORRUPTION THAT IS PERVASIVE IN THE PERVERTED CAPITALISTIC SOCIETY THAT WE HAVE CREATED. the only reason HCC has any starts is PURELY A FINANCIAL PIC! again. ALL WE VALUE. and it would assume if you got money… your special and above reproach. hence why NOTHING IS EVER DONE ABOUT IT AND PLACES LIKE BBB AND THIS SITE ARE NOT TRUTHFUL ABOUT THEIR RATINGS. SHAME ON ALL OF THEM!

my deepest sympathies for anything you went through because i KNOW the PREDATOR that is HCC and how frustrating, OFFENDING and demeaning the experience is at a time of crisis no less!

HCC IS A CHARLATAN COMPANY. THEY STRIVE TO PAY NOTHING. WILL ASK FOR YOUR 5 YEARS OF RECORDS AND IF FINDING EVEN A HANG NAIL THAT COULD BE CONSTRUED AS HAVING NEGATED YOUR CLAIM THEY WILL DENY YOU TO THE GRAVE!!!! WE HAD $250K LEFT TO OUR ACCOUNT FOR AN BRAIN ANEURISM B/C OF A BACK ISSUE AS ‘PRE-EXISTING’! THEY ARE A SOUL BEAST WHO WILL NEVER PAY OUT IF THEY CAN FIND A WAY AROUND IT AND THEY’LL TAKE MONTHS AND MONTHS WITH CLAIMS LOOKING FOR THEIR ‘OUT’! THEY FARM OUT THEIR CUSTOMER SERVICE BY THE WAY…. SO THAT OPERATION IS PRETTY CLUELESS WHEN SPEAKING TO THEM. THEY HAVE THEIR SCRIPTS OF COURSE, BUT AFTER THAT… YOU ARE IN VERY DEEP WATER! AND YOU’RE NOT ALLOWED TO SPEAK TO A SUPERVISOR. ETC. [Redacted] CRIMINALS!!!!! OUR’S ENDED IN COURT! ANY COMPANY OR OTHERWISE TOUTING THIS PEICE OF [Redacted] OPERATION SHOULD BE [Redacted] OR NOT TRUSTED. IF ANYONE WITH THIS INSURANCE HAS HAD A POSITIVE EXPERIENCE WITH ANY CLAIM PLACED WITH HCC, I’D LIKE TO HEAR ABOUT IT. I WOULD GUESS THERE IS NO SUCH THING…. JUST A FAUX ‘PEICE OF MIND’ YOU MIGHT HAVE. BUT, THAT WOULD ONLY COME IF YOU NEVER ATTEMPTED TO ACTUALLY USE IT! THAT’S WHEN IT FALLS APART… WHEN YOU ATTEMPT TO USE IT. DO NOT WASTE YOUR TIME OR MONEY OR SANITY! THESE ARE PURE SHARKS CIRCLING THE WATER.

Danger, Red Alert, Do not even consider buying any kind of service from these scammers. Before even considering buying this service I called their customer service number to make sure I would quilify for coverage. They ask on their questionnaire about certain things that would be considered pre-existing conditions. I went to hospital a few weeks before signing up for insurance for chest pain, turned out that it was just acid reflex (heartburn) I told the women from customer service that and she said that would be no problem with getting coverage since I was not diagnosed with any kind of contrition needing further treatment or prescribed any kind of medicine from the pharmacy. So I sign up for the coverage thinking that I would have some sort of piece of mind until I could get on my employers plan. Boy I was ever wrong, a few weeks after having the coverage I all of a sudden began having chest pains again, thinking I was have some sort of heart issue I went to the ER, fortunately it was just some stomach issues like before (acid reflex). The hospital filed with insurance for payment, and low and behold they denied the claim saying that chest pain is a pre-existing condition. Makes no sense to me and my doctor says the same how in the heck can heart burn be a pre-existing condition? Now have been filing dispute claims with them to no avail. Should of looked into finding out more about this scamming company from the BBB and this site before doing business with them. No out of the premiums that I paid and probably stuck having to pay all the hospital bills as well.

mike I checked with the BBB and they got an A+ rating!!!!! AN A+???!!!! What did they do, buy that rating!? Seriously! How could they get that rating? They really need to check out these comments! I tried to leave on on the BBB website to no avail, guess they don’t want to ruin that A+ rating! LTMT (laughing through my tears)!

oh, by the way… check BBB again…. i saw at least 34 complaints!!! not just one, and perhaps with the federal trade commission. there are also other independent complaint sites who have additional complaints… while the number may SEEM small… like ants, there are MANY MORE YOU DON’T SEE, i’m certain as many won’t motivate to write it up. i’m preparing my brief for the washington state insurance commissioner to BEGIN my stand with HCC after HOURS adding up to weeks of ME DOING ALL THE WORK; just for them to claim “they’re waiting”! just so you know… as far as medical, they are the worst!!! you will do harm to imply otherwise; trusting others take the rating and buy that which will NOT REMOTELY SERVE THEM SHOULD THEY NEED IT. my claims are approximately $250K, MONTHS OLD “IN REVIEW”; STALLED while they busy themselves with obfuscation so as to end in denial! i will not stand down from them. please consider this info in your rating!!! i concern deeply for others. ALL MUST AVOID THIS PRODUCT! MOST disgusting is IF THEY ARE FINANCIALLY STABLE, they have done it on the back of INNOCENT CLIENTS! much thanks.

if your goal is to stir people to a professional and solid product, KNOW THAT HCC is NOT THAT! they “do not say much about claims process” because they haven’t any. they obstruct. lie. cheat. completely incompetent and disinterested in satisfying ANY CLAIM except to DENY IT! THEY ARE SCUM. temp personnel manning customer service (which is an oxymoronic name). pretty much every claim stalls for MONTHS in an 11 month policy, which is what they sell for their “major medical”; a complete BAD JOKE, as an operation. NO MATTER what’s on paper and how good it MIGHT look, they are unscrupulous, unethical, dishonest, charlatans, bad policy and essentially rape their clients who purchased IN GOOD FAITH! HIGHLY UNPROFESSIONAL AND A SCAM! they deserve ZERO STARS! should be put down. HORRIFIC COMPANY, FRAUDULENT, if not CRIMINAL!