Person should have experience in - 1.Hardware training, CCNA, CCNP, Routers etc. 2. Knowledge of Operating System, basic knowledge of computers, redesigning content. 3. Should have experience in MIS reporting. The person would be handling the trainers of Kolkata and Delhi location ...

customer review calls. Acts as the Technical Escalation for the Customer Engineering team Train and mentor other team members. Take escalations from other team members / customers / other team members and implement complex designs. Should have the willingness to work across different time zones & diverse - Ready to work in rotational shifts. - Excellent verbal and written communication skills. - Professional ...

the deadline Ability to apply new technology independently Understand the customer pain points, requirements and provide appropriate solutions Work towards mentoring and training junior engineers as needed Required Qualifications: B.E/B.Tech with 8-10 years of hands-on development experience Good

and monitor daily, weekly and monthly scheduled and automated tasks Provides work direction, problem resolution, and training to other junior members in the team. Own IT incidents regardless of assignment and chase / escalate as necessary to ensure adherence to SLAs and users expectations Knowledge in ITIL

Issues. Function as a mentor to train other SMEs Possess detailed knowledge of customer's network and Proper documentation. Assist with client issues and with RFI/RFPs, as needed Strong understanding of ITIL processes and their deployment across the organization SKILLS AND EXPERIENCE 10 years

expectation :CCNA(Voice) with good exposure in voice +ESX + basic routing/switching As they become veteran, they can be moved to project with good track record. So ample career growth. Primarily support role involving 60 customers throughout USA Shift expectations: India day time with US hand off overlapping

Issues. Function as a mentor to train other SMEs Possess detailed knowledge of customer's network and Proper documentation. Assist with client issues and with RFI/RFPs, as needed Strong understanding of ITIL processes and their deployment across the organization SKILLS AND EXPERIENCE 10 years

This includes the monitoring of hardware (i.e. network, storage, ESX and servers) and proprietary hosted applications. This position will work with others to design, build, implement, and maintain the monitoring configurations needed for their systems, as well as train other personnel on the monitoring tools