Frequently Asked Questions

Do you provide Senior Services to those in nursing homes or assisted living facilities?

Yes we do. We provide companion care, lots of TLC, and more to residents of assisted living facilities or nursing homes who may require additional attention.

How do you select caregivers?

We seek out caring people who have a passion to help seniors live an empowered, independent life.

We interview caregivers who are trained professionals, e.g. Certified Nursing Assistants, Certified Caregivers, Medical Assistants, etc. The interviews are intensive and designed to determine the caregivers’ areas of expertise, work ethic, character, and flexibility. We look for team players with strong ethics, and a high level of commitment to the frail or aged.

We conduct a no-notice drug screening test and driving and criminal record background checks. These checks continue to be done periodically throughout each Caregiver’s tenure, in order to remain bonded and insured.

We conduct personal and professional reference and background checks on every employee.

How do you train caregivers?

All of our caregivers are professionally certified and/or licensed. Upon employment, they undergo the Golden Heart induction and orientation program before they are permitted to care for anyone. Each caregiver also must take continuing education training to ensure the highest quality of care possible. These courses are sourced through our on-line training partner Aquire Training, and other recognized industry educators.

Who pays for the caregiver?

Your caregiver is employed by your local Golden Heart Senior Care as a W-2 employee. We take care of all the billing, payroll, taxes, matching Medicare and Social Security taxes, worker’s comp, insurance bond, and other benefits for your caregiver.

What makes Golden Heart Senior Care different from other independent or franchised companies?

We provide the highest quality senior care available! Our first priority is YOU. All of our services are managed by highly trained professionals so we can guarantee excellence.

Our name, “Golden Heart” was not selected lightly. We are a team of “Golden Hearts” who value our clients and are totally committed to meeting their care needs while ensuring their rights and dignity.

While we are a “non-medical’ company we understand that our clients often have complex medical conditions. We specialize in providing state-of-the-art non-medical services to these people. We partner with our clients, their families, RN’s and other medical professionals to ensure that we have a proactive, personalized Care Plan that will optimize their independence, health, and well-being.

Golden Heart Caregivers are trained to proactively advocate for our Clients in any area of their life.

In addition to managing complex care needs, we understand that offering “light housekeeping” services to the frail or aged is a misnomer. Therefore, our services include everything from a thorough cleaning to household management.