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In the last decade, user centered design and user experience (UX) practitioners have become increasingly important in the process of creating useful, intuitive interfaces. In libraries, UX work is often left to librarians themselves. In a paper about UX librarians, this session’s moderator Craig MacDonald finds that they “share a user-centered mindset and many common responsibilities covering user research, usability testing, and space/service assessments.” This session will feature presentations from five libraries and museums that have undertaken UX work in the context of designing library websites and tools. From the SVA Library, Phoebe Stein and David Pemberton will discuss the creation of a brand new library website and picture collection database through all stages of design and implementation. Matthew Garklavs from the Bard Graduate Center Library will speak about their experience with creating a customized discovery system using open-source software. Kaitlin Springmier will present her synthesis of research findings, design standards, and Google Analytics to apply UX standards to LibGuides at the University of Chicago. From the Getty Research Institute, Susan Flanagan will talk about their working group’s process for redesigning and testing their Primo discovery layer. Nick Curotto from the Virginia Museum of Fine Art will discuss his role on the institution’s core team redesigning the VMFA’s fine art, rare book, and archive collections on one website.

Craig M. MacDonald is an associate professor in the School of Information at Pratt Institute where he developed and coordinates the Master of Science in Information Experience Design and User Experience (UX) advanced certificate programs. He earned a Ph.D. in Information Studies and... Read More →