Re: Mobile Data issues

Thanks for getting in touch. I'm really sorry to hear you're having issues with your Mobile data. It's certainly not something we intend and I can assure you we'll do our very best to ensure this is resolved in a quick and efficient manner.

What iPhone are you currently using?

Some iPhone handsets don't have the option to delete the previous profile (Settings > General > Profile > Remove Profile), however, there should be an option to reset the settings on your device.

You can do this by following: Settings > General > Reset > Reset Network Settings - This will reconfigure your phone to our network.

If there's still no further improvement, please send me a private message and I'll ensure this is looked into further. -Ashleigh

Re: Mobile Data issues

Okay, I managed to do some research today on the community forum via google search.

Despite the Plus Net adviser telling me last night that it was an issue with my phone, and that the APN information on their website was correct, I found some further APN advise from another forum entry.

I tried this just now and the phone connected to 4G data straight away.

I've pasted the information below in case it is helpful for anyone having the same issues

ANDROID PHONE 4G

Settings->More->Mobile Networks->Access Point Names->[Plus Button in Top Right Corner to Add APN]

Re: Mobile Data issues

Sorry this is of no use to me. On the iPhone 6 the Plusnet SIM card will not let me view or change the settings.

I have so far reset the network settings four times and again after the previous post but has made no difference. Are they any other suggestions or should I start looking to switch providers as I need to internet?

Re: Mobile Data issues

Hi MrCull I may be able to help. On my iPhone 6 I was with O2 and there was a Profile for O2 data APN settings it was in the General settings menu scroll down and you will see it. I deleted the profile completely and all was working.Also to add once I had deleted the profile I received plusnet carrier settings.Not sure if it's the same for other networks but I know that is the fix for O2.Hope this helps

Re: Mobile Data issues

I do not have and APN or profile settings available to edit or even view.

Looking through other posts it seems these are removed from view by Plusnet otherwise I think it would be a good solution.

Plays net have now told me I need to call them with three different locations of the phone before they are willing to refer this on to their technical team. Their technical team will then take up to 5 days to reply. Very frustrating as I seitxhed maninly for the large data package.

Re: Mobile Data issues

I'm having the same problem. Ported my number over to Plusnet last week. Only 3G logo showing but infact Im unable to get any Data anywhere and am relying on WiFi. Contacted Plusnet, tried all sorts of resets etc to no avail. Second SIM sent out, same problem. My wife is with Plusnet so I tried her sim in my iPhone and it showed 4G.My sim in hers, only 3G. Have phoned Plusnet this morning who advised me to evidence 3 separate locations at 3 different times, then they would submit case to technical support. Sorry, its tail wagging the dog. Looking over the forum, this is an issue which Plusnet have to address as they will lose customers.. like me. Im off to get a PAC code from them and head back to EE. Poor show