Term of the Day

Shovelware is a derogatory term used for software that has either been quickly developed without regard to quality or function and features, or software that has been forced on customers such as those that are preloaded on laptops or smartphones by their respective carriers.
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Best Practices for Chat Deployments With Oracle Chat Cloud Service

Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. Thatís why itís essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance.

To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices