I asked one source, a front line employee, about where those estimates come from.

No one out here gives estimates. I really do not have a clue whose ass those numbers come from. They are coming from people who are not working on the line in any capacity. Not us, not OCC. I am guessing PR.

Another source agreed with this, adding "the gap between what's really going on and what the downtown people think is going on is huge."

What were the actual delays on the Red Line last night? Twitter traffic indicated they were significantly longer than 20 minutes.

In general, are the delays you experience significantly longer than what Metro advertises? I know they are for me.