Who is the Ombud?

The Ombud is an independent officer of the Legislative Assembly who investigates complaints from the public about New Brunswick government services. Charles Murray has been New Brunswick’s Ombud since 2013. Ombud offices are present throughout the Canadian provinces and their services are free.

Charles Murray was sworn in Ombud of New Brunswick on July 3, 2013 for a seven-year term. He is the seventh person to serve as Ombud for the province of New Brunswick since the establishment of the Office in 1967.

Mission

The New Brunswick Ombud’s Office has one central mission: to ensure that all New Brunswick citizens are treated with administrative fairness by government and its agencies. The Office strives to guarantee that individuals are served in a consistent, fair and reasonable manner by provincial governmental organizations.

We Can Help

The independent Office of the Ombud investigates complaints from the public about New Brunswick government services. Ombud offices are present throughout Canada. Our services are free to use. The New Brunswick Ombud’s Office has one central mission: to ensure that everyone is treated fairly by government and its agencies. If you've tried resolving the problem and still feel that you've been treated unfairly, we may be able to help. Please call our office toll-free at 1-888-465-1100. Our office provides services in English and French. If you require service in another language, please arrange for a translator before contacting us.

The Ombud Charles Murray has been appointed Acting Consumer Advocate for Insurance

The Ombud Charles Murray has been appointed Acting Consumer Advocate for Insurance. This is an interim measure to provide continuity of service. If you have any questions regarding insurance issues, please contact the office of the Consumer Advocate for Insurance toll-free at 1-888-283-5111.

Testimony of the Ombudsman before the Standing Committee on Procedure, Privileges and Legislative Officers, Legislative Assembly of New Brunswick, November 12, 2015

October 2015 – Ombudsman takes on new responsibilities to promote New Brunswick’s leadership in the area of administrative fairness.

Recently elected as the Association des ombudsmans et médiateurs de la Francophonie’s 2nd Vice-president during the association’s IX Congress which was held in Quebec City from October 13th to 15th, New Brunswick’s Ombudsman, Charles Murray, will represent and promote our province’s leadership in the advancement and protection of the principles of good governance as well as the mechanisms that ensure the public administration’s integrity. Read more…

Ombudsman Calls For Deep Reforms to Worksafe NB

Media Advisory - Ombudsman releases Report into the Department of Environment’s Management of the Provincial Water Classification Program

August 15, 2014

FREDERICTON - The Office of the Ombudsman has released a report regarding the Department of Environment’s management of the provincial water classification program.

In February of 2013, the office of the Ombudsman was contacted by citizens and representatives of the Nashwaak Watershed Association. They had concerns about the Department of Environment’s management of the provincial Water Classification Program, in particular, they were troubled by the fact that no watercourse had been classified under the Water Classification Regulation 2002-13, The regulation was enacted well over a dedicate ago and although numerous organization’s had applied for classification none were ever granted.

NB Ombudsman Takes on Expanded Mandate

June 1st, 2014

On June 1st, 2014, New Brunswick Ombudsman’s statutory mandate was officially expanded to include oversight over Nursing homes, Special care homes, Home support services as well as accredited community placement resources that are provided by the Department of Social Development or provided under a contract for social services entered with the latter to persons who are 65 years of age or over or to adults who have a physical and mental disability.

Premier announces new legislative officer appointments

June 14th, 2013

FREDERICTON (GNB) – Three appointments of individuals to lead the legislative offices of the official languages commissioner, the ombudsman and the child and youth advocate were announced today in the legislative assembly by Premier David Alward.