Ark TeleServices understands the need for both physical and data security for each of our clients’ programs. We have established very rigorous security measures to ensure that neither our clients nor their customers are compromised by any action or inaction on our part.

Our Security Procedures are as follows:

Physical Security

Each facility is equipped with an entry point code access only

Each facility is equipped with a video monitoring system

The server room in each facility is located within an additional secure area with limited access

Supervisors continually walk the floor to monitor Customer Service Representatives and have been trained to quickly spot a compromise of client data

Data is backed up daily and weekly and stored offsite in a secure, fireproof facility

Data Security

Our local area network is protected by a firewall to prevent outsiders from getting in