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The Baby Friendly Initiative

Pharmacy First Scheme

Did you know your local Pharmacist is trained to manage and treat a number of conditions saving you from visiting the doctor? Please visit the Pharmacy First Scheme section of the website for more information of the service they offer.

Zero Tolerance

THE NHS ZERO TOLERANCE POLICY

The practice operate the NHS Zero Tolerance Policy to safeguard staff and patient welfare. Our Team will always show respect & courtesy when dealing with Patients. In turn, we would require Patients to do the same. No form of racism or aggression whether verbal or physical in nature, towards staff or patients, will be tolerated & will result in the Patient being removed from the surgery list.

Online Access to summary record

Offering and Promoting Patient Online Services by March 2015

It is a contractual requirement for GP practices to offer and promote to patients: online booking of appointments, ordering of repeat prescriptions and by 31st of March 2015 access to summary information (as a minimum) in their patient record, subject to the necessary GP systems and software being made available to practices by NHS England.

This practice currently offers the facility for all patients to order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances.

This practice is in the process of implementing a process for patient’s facilities to view online, export or print any summary information from their record, relating to medications, allergies, adverse reactions from 1st March 2015. Patients may request access to their on-line records now from the practice and as part of the implementation stage will be provided with access to their own medical records.

These dates are subject to the necessary NHS GP systems and software being available to the practice by NHS England.

We will publicise and promote our online services to our practice’s patients through the practice website, practice waiting room leaflets, posters and the Patient Participation Group by 1st February 2015.

1 Patient User Group members to be provided access to medical records as “trial” patient group February 2015

2 Write up practice policies and run internal staff awareness sessions January 2015

3 Prepare promotion and information activities for patients

4 Review any nationally provided support material from RCGP/NHS England