BoardVitals Pass Guarantee

BoardVitals offers a 100% pass guarantee on all 3-month (Prepare), 6-month (Master), and 12-month (or longer) plans that we sell.

BoardVitals brings together the best content from major publishers, faculty
at top teaching programs, and more than 500 leading specialists to create
the largest and most up-to-date training ecosystem in healthcare. We help
practitioners prepare for licensing and initial certification exams,
maintenance of certification (MOC) requirements, and continuing
professional education, covering more than 50 specialty areas and exams.

As a result, we stand by our product 100%. If you don’t pass, we offer a
free subscription for the length of time that you originally purchased.
This applies to every qualified subscription, discounted and otherwise. We
will provide access as many times as you need to pass your
certification/re-certification or board examination.

Terms

You must submit a copy of the letter or notice you received that you did
not pass your Board or Certification exams. We will verify the notice, add
time to your account, and remove any record of the letter that you sent us.
Please use the Request Submission form
to start this process.

Pass Rates

We are frequently asked about our pass rates. Specialists that use our
platform have a 7% higher pass rate than the national average. We base this
percentage on an annual survey we send to our users inquiring about their
board exam results. In the survey, users were instructed to report if they
passed or did not pass their exams. The survey results were sent to
analysts for a data audit and broken down by medical specialty. We then
compared the pass rates of our users to the national pass rates for each
exam.

Surveys

In an ongoing survey of our users, we received 4.6 out of 5 stars on the
quality of the content, 4.5 out of 5 stars on the platform features and
ease of use, and 4.6 out of 5 stars on customer service. We are constantly
working to improve all aspects of the product and user experience, so we
welcome your honest and critical feedback to help us do our best.

We also completed a survey on the amount of time spent on the exams for our
CME credentialing purposes (this was a statistically significant study with
over 300 timed questions). For
Psychiatry, the average time was
over 2 minutes per question, with
Psychiatry Vignettes taking
significantly longer (up to 10 minutes per question). Each question bank
naturally has some variation on the amount of time spent on the platform.
Based on the interviews we’ve conducted, we suggest at least 3 months to
prepare using our question banks.

BoardVitals is a physician founded and operated company. We care a lot about training physicians. We’ve been there and want you to succeed. Please let us know if you have any questions.