Utility Billing

Billing CycleUtility bills are mailed or emailed out on a monthly basis. Bills are due and payable upon receipt. Any bill which remains unpaid 28 days after the billing date is subject to a 10% penalty. Customers who have bills which are unpaid 35 days after the billing date are subject to having services discontinued and/or disconnected. In such cases, service are not renewed until all bills are paid together with a $25 reconnection charge and are subject to additional deposit requirements.

How to Pay Your Utility Bill

Online - The City has transitioned to a new utility billing system. Online customers are required to create a new account.

Stay Connected

Under Florida Law, email addresses are public records. If you do not want your email address released in response to a public-records request, do not send electronic mail to this entity. Instead, contact the City by phone or in writing: City of Altamonte Springs | 225 Newburyport Avenue, Altamonte Springs, FL 32701 | Phone: (407) 571-8000