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Paperless tickets being used more often at Consol Energy Center

Concert-goers expressed concerns about new ticket policies designed to prevent the re-selling of tickets being used for some events at Consol Energy Center.

Updated: 6:37 PM EDT Sep 5, 2013

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Paperless tickets being used more often at Consol Energy Center

Concert-goers expressed concerns about new ticket policies designed to prevent the re-selling of tickets being used for some events at Consol Energy Center.

Updated: 6:37 PM EDT Sep 5, 2013

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Paperless tickets being used more often at Consol Energy Center

Concert-goers expressed concerns about new ticket policies designed to prevent the re-selling of tickets being used for some events at Consol Energy Center.

Updated: 6:37 PM EDT Sep 5, 2013

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WEBVTT 3 Concert-goers know the drill. Order tickets -- have them sent, print them out -- or pick them up! WELL THAT'S NOT ALWAYS THE CASE ANYMORE! NEW ááPAPERLESSá TICKETS -- ARE CAUSING SOME CONFUSION FOR UPCOMING EVENTS HERE IN TOWN. ACTION NEWS REPORTER MATT BELANGER TELLS US WHY IT COULD MEAN A 3 3 WHERE THERE'S LIVE MUSIC... CHANCES ARE YOU'LL FIND GRIFFIN CONLEY.THE POINT PARK UNIVERISTY JUNIOR LOVES CONCERTS...BUT DOESN'T LIKE OVERPAYING FOR TICKETS.BUT A NEW POLICY DESIGNED TO PREVENT THE RE-SELLING OF TICKETS AND PRICES FROM SOARING BEING USED FOR SOME EVENTS AT CONSOL ENERGY CENTER-- IS ALSO RAISING CONCERNS. 3 AND IF SOMEONE WHO IS NOT GOING TO THE CONCERT BUYS AT TICKET FOR SOMEONE ELSE... INSTRUCTIONS FROM CONSOL SAY THAT PERSON SHOULD HAND OVER HIS OR HER PHOTO ID AND CREDIT CARD TO THE PERSON GOING TO THE SHOW.MELODY SEE'S A PROBLEM WITH THAT, WRITING ON OUR FACEBOOK PAGE:"...ALTHOUGH I LOVE MY NIECE IS NO WAY I WOULD TRUST HER WITH MY I-D AND CREDIT CARD. LOST."CONSOL'S GENERAL MANAGER SAYS THE PAPERLESS TICKET RULES ARE SET BY THE ARTIST OR GROUP PERFORMING -- NOT CONSOL-- TELLING CHANNEL 4 ACTION NEWS OVER THE PHONE:"If people don't show up with the right information that's when things start to back up a and you start to see problems at the gate."TIM HASSETT SAYS PEOPLE SHOULD THINK AHEAD WHEN BUYING TICKETS AND HAVE THE REQUIREMENTS IN HAND WHEN THEY ARRIVE AT THE SHOW. HE ALSO SAYS MORE EVENTS WILL LIKELY USE PAPERLESS TICKETS IN THE FUTURE, SAYING,"We're aware of 3 the issue with parents giving kids credit cards. That's one of the issues that the artists and tours are trying to work through. If there is skepticism, people can call the box office in advance to try and work things out."I'M MATT BELANGER CHANNEL FOUR ACTION NEWS.