If you have a spa booking with us, we ask that you arrive 10-15 minutes before your scheduled treatment time, this allows plenty of time to complete our consultation form and begin your relaxation experience. If you have any pre-existing medical or physical conditions (including pregnancy) please let one of our members of the team know at the time of booking.

If you have booked a Pamper Package with us your itinerary and confirmation will be sent to you prior to your arrival via email.

Late arrival will mean your treatment time will be cut down and you will be charged the full amount of your booking. Failure to arrive within 30 minutes post your scheduled treatment time will be seen as a cancellation and you will therefore payment of 50% of your booked appointment will be required without receiving your treatment. If you book on a fully pre-payable advanced purchase then these appointment(s) are non-refundable.

The prices and charges shown in the brochure and other communications are subject to change. Exact prices and charges will be confirmed at the time of booking.

The Ficarra’s Spa accepts payments by MasterCard, Visa, Maestro, Cash, Cheque and The Ficarra Spa Gift Vouchers (voucher must be present and valid at the time of check out to be redeemable).

If you have a gift voucher that you would like to use against your forthcoming appointment, please call to make your booking on 01328 863260, see below for opening times and terms for gift voucher.

Availability

Whilst we do all we can to ensure all treatments and experiences are available, there will be times that some are unavailable. We cannot guarantee the availability of all or any particular treatments and experiences.

Photographs in promotional material are for guidance only.

Cancellations, No-Shows & Changing Your Booking

Bookings need to be cancelled by calling 01328 863260 – see below for opening hours.

Treatment Bookings

Spa treatment bookings can be cancelled up to 24hours prior to appointment with no cancellation fee. Later cancellations or no-shows will be charged at 50% appointment fee. Non-arrivals will be classed as a cancellation and will therefore be charged at 50% of the appointment booked.

Please note that for advanced purchases for any promotional offers, the full amount is taken at the time of booking. This payment is non-refundable and non-transferable. VAT is included in the displayed rate unless otherwise stated.

Spa Pamper Packages

Spa Pamper Packages and dates may be altered free of charge once provided the change is made at least 7 days prior to arrival, subject to availability.

Late arrival will mean your treatment time will be cut down and you will be charged the full amount of your booking. Failure to arrive within 30 minutes post your scheduled treatment time will be seen as a cancellation and you will therefore lose your £25.00 deposit without receiving your treatment.

Please note that for advanced purchases for any promotional offers, the full amount is taken at the time of booking. This payment is non-refundable and non-transferable. VAT is included in the displayed rate unless otherwise stated.

Packages such as Christmas and New Year along with Weddings and Events will be subject to a different deposit and cancellation terms. These will be confirmed at the time of booking.

Spa Opening Hours:

Monday: 10.00am – 7.00pm

Tuesday: Thursday 9.00am – 8.00pm

Friday: 9.00am – 7.00pm

Saturday: 10.00am – 4.00pm

Sunday: Closed

Can I purchase a gift voucher and how do I redeem it?

Gift vouchers can be purchased either from our webpage or over the phone on 01328 863260, or directly from the spa.

Gift cards are valid for 6 months from the time of purchase. After 6 months, any remaining balance will be cancelled. Balance enquiries can be obtained at reception or by calling 01328 863260.

The Ficarra’s Spa gift voucher is not a cheque guarantee, credit or charge card.

Gift vouchers can be activated with a minimum value of £5.00 and a maximum of £500.00.

When you use your Ficarra’s Spa gift voucher, the amount of your purchase will be deducted from the balance on the gift voucher and. Change will not be given.

The Ficarra’s Spa gift vouchers are only posted to customers within the UK.

The Ficarra’s Spa reserves the rights to amend the terms and conditions when they see necessary.

If you have a git card which you would like to use against a forthcoming booking, please call 01328 863260 to make you’re booking.

Treatment Advice

Clients are advised not to consume alcohol or a heavy meal prior to using The Ficarra’s Spa facilities.

Robes will be provided for you to wear when having treatments and for use in the pool area.

Glasses and contact lenses must be removed prior to your treatment and use of the pool area.

You will be advised to remove all jewellery prior to your treatment.

We recommended you do not bring any valuables with you.

Please ensure that you inform your therapist if you are too hot / cold, if your position is not comfortable or the therapist’s pressure is not enjoyable. We will endeavour to adjust or change techniques to suit you.

Both male and female therapists operate within the spa. Should you have a preference please state this at the time of booking.

All treatment times take into account preparation, consultation and relaxation.

Spa and Treatment Advice: Medical Conditions and Health Concerns

Some of the spa experiences and treatments are not suitable for clients with certain medical conditions or health concerns (particularly those involving extremes of temperature). In some cases, we may be able to adjust a treatment to accommodate your circumstances but if you have any of the following medical conditions or health concerns, please consult your GP prior to your visit.

Recent Surgery (within the last 3 months)

Deep vein thrombosis (DVT)

Heart or circulatory problems

High or low blood pressure

Migraines, dizziness or fainting spells

Diabetes

Epilepsy

Conditions which affect your body’s ability to react to heat or to perspire

Asthma or any chest conditions likely to be aggravated

Taking prescribed drugs which may affect your circulation or ability to react to heat

If you have had radiotherapy or chemotherapy in the past 2 years or are currently undergoing treatment for cancer, we will require written evidence from your GP or Specialist Consultant that you are able to enjoy our facilities and, if you have a specific treatment in mind, that you are able to participate.

Many of the Spa Experiences and Treatments are not suitable for guests who are pregnant but we have a specially designed treatment for expectant mothers and if you talk to one of our team, we can advise you on how best to make the most of your visit with us.

The list above is not exhaustive and if you are in any doubt, please call 01328 863260 prior to booking if you are currently receiving any medical treatment which you feel may affect your enjoyment of our facilities.

Please be aware of the possible side effects following treatments/spa experience which may include drowsiness, excessive thirst and possible minor reactions to essential oils.

We recommend that you enjoy a period of rest and relaxation following your treatments / spa experience and that you drink plenty of clear fluids. In the unlikely event that you experience any allergic skin reaction please consult your local doctor.

General Advice

Any assistance you require or concerns should be brought to our attention immediately to a member of staff or manager on duty.

Please note that we are not responsible for any matter of which you were aware and which you did not bring to our attention during your visit.

Any reported matter which has not been resolved during your visit should be advised in writing to 61 Greenway Lane, Fakenham, Norfolk, NR21 8ES within 28 days of the end of your visit. In such cases we will only correspond with the person named on the booking.

Spa Etiquette

To maintain a sense of calm, we ask that you do not use your mobile phone, MP3 player, camera or E-Cigarette anywhere in the Spa and Pool area.

We love seeing guests enjoying themselves, however if you are visiting with a group of friends, please be respectful of noise levels. Please respect the peace of others and use a calm quiet ‘Spa Voice’ at all times.

The Ficarra’s Spa will provide robes for you to wear within the treatment area. During treatments gentlemen must wear swimming trunks and shorts and ladies either briefs or swimsuits. Paper briefs are available for use during body wraps and other treatments.

Age Restrictions: Do you allow children in the spa?

The Ficarra’s Spa welcome families and younger guests.

Children aged 16 and under are welcome to the spa, however must be accompanied by an adult as well as a letter on consent, signed by the parent or guardian. Guests under the age of 18 must be accompanied in the treatment room by an adult.

Children aged 16 and under are welcome to use the swimming pool as long as they are accompanied by an adult. For health and safety reasons children are unable to use the Sauna and Hot Tub.

Does your spa cater for disabled guests?

The Ficarra’s Spa is specially designed to comply with the requirements of our disabled guests. We have a spacious treatment room set downstairs with extra wide door frames, we also have an extra wide staircase for those whom are able to use the stairs. A ramp is accessible from the front of the property. If you have any special requirements please inform us at the time of booking.

Please note that we are not responsible for any matter of which you were aware and which you did not bring to our attention during your visit.

Data

By providing postal and/or email address you are granting The Ficarra’s Spa permission to contact you with newsletters, offers and information with think is of interest to you. All the information we collect and hold about you and members of your party may be stored in computer and other filing systems, for which we hold a valid notification under the Data Protection Act. If you would like to unsubscribe from our mailing list please contact enquiries@theficarras.co.uk.

You may request details of the personal information we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to:

The Ficarra’s Spa – Management Team

61 Greenway Lane

Fakenham

Norfolk

NR21 8ES

enquireies@ficarras.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible to the above address. We will then correct any information which was found to be incorrect promptly.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures in place to safeguard and secure the personal information you have provided us.

Pool Bookings:

Swimwear Advice

Guests are required to wear swimwear within all areas of pool area. Towel robes will be provided if you have a Pamper Package booking after your swimming session.

Pool Session Accessibility Advice

Please be aware that there may be restricted access for those with limited mobility for certain areas around the pool and its facilities. The Sauna and Hot Tub involve exposure to above ambient temperatures and there may be surfaces within them that are hot which may pose a risk to those who cannot sense changes in the surface temperature. If you have a disability or any particular care requirements, please seek advice at the time of booking and/on entry to the pool area to allow us to help you get the most out of your session safely.

Terms of use:

Use of the website is subject to the following terms of use:

By using this site you agree to be legally bound by these terms, which shall take effect immediately on your first use of the Site. If you do not agree to be legally bound by all the following terms please do not access and/or use the Site.

The Ficarra’s may change these terms at any time by posting changes online. You should review these terms regularly (i.e. at least once a month) to ensure you are aware of any changes made by The Ficarra’s Spa. Your continued use of the Site after changes are posted means you agree to be legally bound by these terms as updated and / or amended.

Use of the Site:

You may use the Site only in accordance with these terms of use. You should not copy, reproduce, redistribute, republish, download, post, broadcast, transmit or otherwise use the Site content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create derivative work from the Site content except for your own personal, non-commercial use. Any other use of the Site content requires the prior written permission of The Ficarra’s Spa. The Ficarra’s Spa may withdraw your right to use the Site at any time without notice.

You agree to use the Site only for lawful purposes, in compliance with applicable law and in a way that does not infringe anyone’s rights or restrict or inhibit anyone else’s use and enjoyment of the Site. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within the Site.

Ordering Online:

This Site offers online capabilities to order products and services online. You must be over 18 years of ages and have permission from the owner of this account to place an order. Check our online store for more information on delivery, returns and other sales policies. As to products and services featured on this Site, please note that we make every effort to display as accurately as possible the products and services which appear on this Site. However, colours, dimensions, and details that you see in your computer monitor will vary depending on your equipment, so we cannot guarantee that your equipment will accurately display the details of our products and services.

Orders by Minors

By ordering a product or service online from The Ficarra’s Spa, you attest that you are 18 years of age or older. If a child under the age of 18 orders a product or service from The Ficarra’s Spa without parental or guardian permission, then the parent or guardian may return the product or service for a refund according to the posted returns and exchanges policy that relate to that order.

Taxes

You are responsible for paying for all sales, use, and other similar taxes relating to any of your online purchase of products or services from The Ficarra’s Spa.

Postage and Handling; Insurance

You are also responsible for paying all postage and handling charges relating to your online purchases (including any product offered with a service), and for insuring your purchases.

Returns

Please review the information available under ‘Shipping and Returns’ regarding our return policies.

Disclaimers and Limitation of Liability:

The Site and content, including the information, names, images, pictures, logos and icons regarding or relating to The Ficarra’s Spa, its products and services (or to third party products and services), is provided in good faith but is for general information and interest only. To the extent permissible by applicable law, The Ficarra’s Spa excludes all warranties (whether express or implied by law), including any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

Irrespective of any other term or statement on this Site, The Ficarra’s Spa does not exclude its liability (if any) to you for personal injury or death resulting in The Ficarra’s Spa’s negligence, for fraud or for any other matter which it would be illegal for The Ficarra’s Spa to exclude or attempt to exclude. Otherwise The Ficarra’s Spa will not be responsible to you at all, whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise for any injury, death, damage or direct, indirect or consequential loss (all of which terms include without limitation pure monetary loss, loss of profits, loss of business or revenue, depletion of goodwill, lost expectation, loss of savings, lost data and similar loss) however caused arising from or in connection with the use of the Site, or using, accessing downloading or relying on any information or other materials contained in this Site including without limitation as a result of any computer virus.

The Ficarra’s Spa does not warrant that functions contained in the Site’s content will be uninterrupted or error free, that defects will be corrected, or that the Site or the server that makes it available are free of viruses or bugs, or that use of this Site will be compatible with any hardware and software which may be used by visitors to the Site.

Intellectual Property

The materials in the Site including the names, images and logos identifying The Ficarra’s Spa or third parties and their products and services are subject to and protected by the intellectual property rights (including copyright, database rights, design rights and trade marks) of The Ficarra’s Spa and/or third parties. Nothing contained in these terms shall be construed as conferring by implication, estoppels or otherwise licence or right to use any intellectual property right of The Ficarra’s Spa or any third party, other than is necessary to use the Site in accordance with these terms. Unauthorised use of this Site may give rise to a claim for damages and/or be a criminal offence.

Privacy & Security Measures:

The Ficarra’s Spa privacy policy forms part of these terms and conditions.

You may choose to register on our Site. If you do, you will have a username and password for your account. You are responsible for maintaining the confidentially if your account, username and password and for restricting access. You agree to accept responsibility for all activities that occur under your account, username and/or password. You agree to provide only accurate, truthful information.

We have adopted reasonable security measures to protect against the loss, misuse and alteration of the personal information under our control. The technology used in collection of personal information protects credit card data during transmission; we do not hold this information on our system. Nevertheless, we cannot guarantee complete security of personal information.

General

If there is any conflict between these terms and specific terms appearing elsewhere on the Site then the latter shall prevail.

If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, its shall n be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.