As a Senior Customer Success Manager, you will be a powerful advocate that solves problems & sees opportunities within the Educational Industry Vertical on behalf of the customer & Dropbox. The Customer Success Manager is focused on driving active usage & business transformation with our leading accounts & across their business units. Dropboxs Customer Success Managers bring our customers a rare mix of technical & business acumen, an ability to influence decision makers & experience driving transformation programs across multiple business groups. As a key driver for Dropboxs rapid growth in the Enterprise market, Customer Success Managers bring the experience to work with the worlds leading companies, as well as an entrepreneurial attitude & drive.

Responsibilities

Drive retention, license adoption & active usage within key accounts

Ensure renewal for key accounts by driving in-depth business activities throughout the customer lifecycle-- from deployment & adoption to workflow transformation