SummaryAttitudes toward vehicle servicing in Europe's mature markets have changed since the 2008 financial crisis. Motorists have cut their spending and new vehicle purchasing has dropped to all-time lows in Spain and Italy. Recent economic recovery and incentive schemes have helped new vehicle registrations to recover but sales remain low. In the emerging markets, new registrations have grown.

SynopsisMotorists have cut their spending significantly and new vehicle purchasing has dropped to all-time lows in Spain and Italy.

Of the leading five countries, France has the highest occurrence of motorists having their vehicles serviced every 24 months, with 14% of respondents doing so. In total, 24% of respondents had their vehicles serviced less frequently than every 12 months, higher than any other country in the leading five European countries.

In Italy, vehicles are serviced more frequently than the law requires. Italy's "revision" is required within four years of a vehicle's first registration, then every alternate year after this. However, Italy has the highest proportion of respondents of any leading five country servicing every six months, at 27%.

Reasons To Buy- Understand motorists' attitudes to servicing their vehicles.

- See how frequently motorists service their vehicles and how this differs by country.

- Understand the opportunities that different servicing patterns presents to different sales channels.

- See which countries are ignoring or stretching the intervals between services and why.

- Examine which countries replace their vehicles most often and understand what this means for the aftermarket.

Your key questions answered

- What factors influence motorists' attitudes to servicing their car?

- Where are motorists stretching the intervals between servicing and what opportunities does this present?

- Which markets are seeing a recovery in new vehicle sales?

- Where do motorists replace their cars most frequently?

- Do motorists replace their cars with new or used vehicles? What does this mean for the aftermarket?

Table Of Contents

Attitudes Towards Vehicle Servicing and Replacement: Insight and RecommendationsTable of Contents1 Overview2 Attitudes Toward Vehicle Servicing2.1 Legal requirements influence service cycles in the UK2.2 Higher frequency of servicing in emerging markets2.3 Irregular servicing patterns in Russia are an opportunity for garages2.4 Low average mileage in Sweden prevents uniform service cycles2.5 German motorists report higher mileages but service their cars less frequently2.6 Growing intervals between services in emerging markets3 Attitudes Toward Vehicle Replacement3.1 Strong UK economy drives high frequency of vehicle replacement3.2 Italian and Spanish motorists more likely to replace vehicle in a 10 year cycle3.3 80% of Lithuanian motorists purchase a used vehicle4 Recommendations5 Methodology6 Appendix6.1 About Verdict Retail6.2 Disclaimer

List of FiguresFigure 1: Frequency of vehicle servicingFigure 2: The percentage of motorists that routinely follow the manufacturer's recommended service scheduleFigure 3: Average number of kilometres drivenFigure 4: Intervals between vehicle servicing - changes over the past yearFigure 5: Percentage of respondents replacing their vehicle every three, five or 10 yearsFigure 6: Percentage of respondents who purchased a used vehicle

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