Featured Articles

April 2011

Organizations have attempted to measure supplier performance in a number of ways as a part of their quality management program, based on customer requests, or as part of the effort to manage supply chain risk. Supplier measurement systems have been in place since the mid 1970s with varying degrees of success, both in the product and service industries. Typically, suppliers are provided measures and targets as performance indicators, data is collected on performance and published, and the buyer works with the suppliers to evaluate shortfalls in performance and to develop corrective actions. In some rare cases, the supplier receives incentives and rewards such as being able to provide additional products or services or being designed into future products or services by the buyer. The Balanced Scorecard method has created a significant level of interest and compliance in determining how a specific organization is performing and a supplier measurement system is the underlying way to measure supply chain performance.

Quality Inspiration: Six Quality Quotes for You to Consider

by Jennifer Stepniowski
Special Project Manager, Pro QC International

I enjoy insightful prose...I enjoy reading it, thinking about it and sharing it with others. I think memorialized words of wisdom from others not only define the originator, but they also contribute to our individualism.

A few months ago, I was curious to know more about the words of wisdom that define the quality community. I reached out in the American Society for Quality's LinkedIn Group asking for personal favorites and have since enjoyed reading over 700 posts!

When FDA investigators are at your site performing an inspection it isn't always easy to know how to make the inspection go as smoothly as possible. With a new set of "dos and don'ts" from Edu-Quest, a leading provider of consulting, auditing and training services, companies can tweak their inspection preparation procedures for best results.
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