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Ordering FAQs

Q: Can I safely order online?

A: Yes. You can order with confidence knowing that Kantola Productions follows industry best practices to protect your data. In over fifteen years of web e-commerce we have never had an incident with customer data.

Q: Can I preview your videos before buying?

A: Our online preview clips work well for most customers. You can also order with the confidence that you can return your within 3 weeks—no questions asked. If these options don’t work for you, no problem! Give us a call (1-800-280-1180) and we’ll work something out.

Q: How much do you charge for shipping and handling?

A: For US orders, shipping and handling starts at $9.00. Canada and International orders start at $27.00. See our Shipping page for more information.

Q: When will you ship my order?

A: If you catch our shipping cut-off time, (2:30 Pacific time) we’ll ship your order the same day. Orders received after our shipping cut-off will be shipped on our next business day. In the very unusual event that an item is out of stock, we’ll contact you to discuss the situation.

Q: Sounds good. When will I receive my order?

A: Generally within five or less business days. See our Shipping page for a transit time table.

Q: My company won’t let me order directly with a credit card. Will you ship under a PO?

Q: How can I tell whether the program I’m interested in is closed-captioned?

A: Many of our videos are closed caption. Click here for a complete list of closed-captioned videos, or look for the [CC] on the description page for your video.

Q: Can I “drop ship” an order?

A: Absolutely. Just enter a separate shipping address on the checkout page.

Q: OK – So I patiently read through this but my ordering question wasn’t answered. What can I do?

A: Why don’t you give us a call at 1-800-280-1180? Our customer service reps are here 8:30 to 5:30 Pacific Time, Monday through Friday, and we're online and available to chat from 7:00 to 5:00.

Online Video FAQs

Q: So what’s this online video training all about, anyway?

A: Lots of organizations have found online video training to be an easy and effective way to provide training to their workforces.

Q: But we’ve invested in an LMS at our company. How can we leverage that investment and still use your training materials?

A: Many of our customers use their own LMS’s. When you license our content we’ll provide you with a SCORM file that you can import and run in your LMS.

Q: Uh-oh. We don’t have an LMS. Are we out of luck?

A: Not at all! Use ours. Get access to the Kantola Online LMS at no additional charge. License our videos for online training and we’ll set you up with your own customized area within our LMS!

Q: Wow. That’s awesome. How much does it cost?

A: Online training with Kantola Productions is very cost-effective. More so when you factor in the efficiency of your employees training at THEIR workstations on THEIR schedules. Use our convenient online rate calculator or get a quick and easy quote from any of our video product pages.

Q: What’s included?

A: Whether you use our platform or your organization’s LMS, our online video courses include access to the training video followed by a 10-question quiz — on our platform we provide great additional training features including certificates of completion, reminder emails and more.

Q: I read on your website that online training is priced per-seat. What do you mean by per-seat?

A: Your learners will consume one ’seat’ in each of the training programs they're assigned. The more you seats you order, the greater your savings. Click here to visit our Online Rate Calculator.

Q: Are there additional fees?

A: There is a one-time setup fee of $95 per course. This covers provisioning the courses for your LMS, or when using our platform, setting up your custom training and learner accounts.

Q: How long will we have access?

A: Learners and administrators have access to the training for one year.

Q: What should I do if I have more questions?

A: Give us a call! (1-800-280-1180) We have online training experts who will be happy to help. We're here 8:30 to 5:30 Pacific Time, Monday through Friday, and we're online and available to chat from 7:00 to 5:00.