DAYTON, OHIO – April. 3, 2012 - The Reynolds and Reynolds Company today announced the availability of a complimentary webinar for dealerships using the Contact Management tool. During the webinar titled "3 Problems Contact Management Schedules Can Fix", dealers will take a critical look at the connection between their dealership sales processes and their use of Contact Management schedules. Dealers also will learn how to analyze their current Contact Management schedules, pinpoint issues that may be impacting sales and profits, and identify next steps to improve the integration of Contact Management schedules with the dealership’s sales processes.

The "3 Problems Contact Management Schedules Can Fix" webinar is part of the 2012 series of complimentary Contact Management webinars for Reynolds customers. Contact Management webinars from Reynolds Consulting Services are designed to help current customers improve their utilization of the tool and make measurable and immediate process improvements.

Reynolds Contact Management Webinars are facilitated by successful former automotive retail managers who have been certified to implement and consult on the Contact Management tool. Suggested dealership attendees include General Managers, General Sales Managers, New and Used Sales Managers, Business Development Center (BDC) Managers, Internet Managers, and Contact Management System Administrators.

Contact Management, which integrates with the Reynolds ERA® dealership management system, is a comprehensive customer relationship management tool that enables dealers to more effectively reach, attract, and retain sales and service customers.

About Reynolds Consulting Services
Reynolds Consulting Services is one of the most comprehensive and thorough automotive consulting practices. Reynolds Consultants each have prior retail management experience, with an average of more than 28 years of combined retail and Reynolds experience. Reynolds Consultants offer dealers a fresh perspective on common dealership challenges and help dealers improve business processes, implement best practices, and achieve their desired results in all areas of the dealership.

About ReynoldsReynolds and Reynolds is the automotive industry’s largest and most trusted provider of automobile dealership software, services, and forms to help dealerships improve business results. The company is headquartered in Dayton, Ohio, with major operations in Houston and College Station, Texas, and Celina, Ohio. In Canada, Reynolds has offices in Mississauga, Ontario, and Montreal, Quebec. (www.reyrey.ca)