Qtum help me please

Help me please Qtum. I participated in the ICO in March. Until October 4 sent a request to mail [email protected] and [email protected] that it is necessary to transfer my coins ERC20 address on Bittrex, but the coins are sent only after swap 10 October, respectively Bittrex already using other coins. I formed a new address on Bitfiniex to receive my coins. Answer me please, I am writing to You with mail ljs**@mail.ru I do not need someone else, I just need to get your. Willing to pay any fee for the time spent for me. Thanks in advance.