Linux connection issues

If you cannot connect to the VPN using your Linux system, we recommend that you try the following steps:

In case you use PPTP or L2TP connections (via Terminal or Network Manager), make sure that you’re using your special IPSec password. It can be found by logging into the VPN Control Panel.

If you connect using the use the OpenVPN® protocol (via Terminal or Network Manager), ensure that you’re using your main HMA! account password.

Try to connect to several different VPN servers using all available protocols

If you can connect to the VPN, but you cannot browse, check your DNS settings and apply OpenDNS or Google DNS servers to your network adapter.

There are two ways to change your DNS settings:

Changing the /etc/resolv.conf file - open the terminal, and type the following commands:

sudo echo nameserver 208.67.222.222 > /etc/resolv.conf

sudo echo nameserver 208.67.220.220 > /etc/resolv.conf

You can also use a text editor such as vim, nano or emacs to change the servers, in this case just input nameserver 208.67.222.222 and nameserver 208.67.220.220 to the file.

5. Changing the settings via Network Manager - you can follow this guide which applies to most Linux operating systems with Network Manager

If you experience short or unstable connections, there might be an issue with a firewall on your system. Try temporarily disabling the firewall by entering the following set of commands in your Terminal: