The average domestic bill for the year 1 April 2015 to 31 March 2016 is £198 - £3 less than in 2014/15.

These charges pay for the abstraction, treatment and supply of top quality drinking water direct to your taps for drinking, washing and other essential household activities.

Regional tariffs

Our charges vary from one area to another because they reflect the actual cost of abstracting, treating and distributing water in that area. These charges are based on historical tariffs agreed with the industry regulator Ofwat when all privatised water companies were formed in 1991.

Our promise to customers

Our five year business plan has now been agreed with our regulator, Ofwat, and price limits have been set for the period 2015 to 2020.

Your feedback has played a crucial role in shaping our plans and our goal is to continue to provide your top priorities - clean water, low leakage, effective service, affordable bills and reliable supplies.

Over the next five years, we will be holding the average household water bills at their current levels before inflation, while continuing to invest over £475m to ensure our services remain as dependable and reliable as you need them to be.