ENVY 4500 will not print from Windows 10 laptop

‎05-12-201904:17 PM

Product: ENVY 4500

Operating System: Microsoft Windows 10 (64-bit)

My HP 4500 ENVY won't print from my laptop (Windows 10, 64 bit). The printer is only connected wia WIFI.The device works when print is issued from a telephone and is works as a scanner together with the laptop.

I have tried the following without success:- Run the HP Print and Scan Doctor 5.2- Uninstall all HP-printer software from the laptop, download the latest available version from HP-support and install from scratch.- Re-run the HP Print and Scan Doctor 5.2- Unplugged the powercord from the device according to instructions in other threads in this community

All results: The print appears on the print queue, and disappears again after a while. No error message anywhere.

ENVY 4500 will not print from Windows 10 laptop

1) Turn off the printer using the power button.
2) Search Windows for run, and click the Run Windows application in the list of results.
3) Type services.msc in the Run window, and then press Enter on the keyboard.
The Services menu opens.
4) Right-click Print Spooler and select Stop.

5) After the service has been stopped, close the service window and use Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.
6) Delete all files inside the PRINTERS folder.
7) Restart your computer.
8) Turn on your printer.
9) Try printing again.

1) In the search box, type and open "Uninstall a Program".
2) Look for HP Printer software.
3) Right-click to uninstall.
4) In the search box, type and open “Devices and printers”.
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.
6) Open the run command with the "Windows key + R" key combo.
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).
8) Click on the "Drivers" tab.
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.
10) Select Ok.
11) Select Apply and Ok on the Print Server Properties windows.
12) Close Devices and Printers Once the software and drivers are removed.
13) Restart the computer.
14) Download and install the software and drivers from here.
15)Click on the downloaded file and follow the on-screen instructions.

Hope this helps! Keep me posted.

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From the list of printers, click the printer name that matches the name of your printer, and then click Manage. If there are multiple names listed, select the printer that has a status of idle or online.

Under Manage your device, click Set as default.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.