My brother received and enjoyed his gift. Many thanks for your efficiency in helping me to remember his birthday. - John Pastoors, Singapore

Thank you for your follow up. I definetely consider using your services again in future. - J.W. Hendriks, Netherlands

Thank you very much! My daughter is thrilled with her chocolates which arrived promptly today.Sso glad I found your website. - Helena Archer, South Africa

I just received an email from Amanda and she has tracked down her gift. Appreciate your professional and speedy response.
- SIEW LUANG A M CHOO, Singapore

It is actually my first time to try this kind of service, and no doubt it helped me feel the recipient of my gift so special on his birthday! Thank you very much for a great service. - Christine Gica, United Arab Emirates

Thanks... I have got confirmation from my freind also. She is really happy and appreciated quality of roses. - Li Yan, India

Thank you for your assistance. I was informed that the flowers were beautiful. - Hazra Hadee, Qatar

Standard Shipping: Your gift would be delivered in 4 to 5 working days.

The cut off time is 11 AM (time in italy) Monday through Fridays.If we receive the order after that, we will proses your order on the next business day and inform you about it.

Your order would be processed based on the success of your payment.

The cut off times refer to the recipient's time zone.

If no-one is available to receive the gift, a calling card will be left or alternatively goods can be left with a neighbor.

We cannot be held liable if, through no fault of our own or our couriers, we are unable to deliver your gift on a specific date and/or time. We are not responsible for the reliability or otherwise of the overseas postal/courier services. We are not liable for the payment of import or export duties, if goods are impounded by the Authorities of the country to which you are sending, payment of those duties are your''''''''s or the recipients responsibility

All Gift consignments are insured for damage or loss in transit but we are not insured if for whatever reason the customs dept of the destination country decide for whatever reason to impound the goods.(More relevant to Worldwide "long-haul" destinations). We cannot be held liable for any loss including consequential loss if a gift does not arrive on a specific date and/or time.

Please Note: If the given address or phone number of the recipient is wrong and we are not able to reach them despite our best efforts, we will have to charge you 50% of the order value and the shipping costs towards material wastage. Sometimes, if the delivery area is remote we may have to charge you extra delivery charges depending on the location and the nearest available city/town. This will, however be done with your permission and only after communicating the issue on hand to you. We will try our best to avoid such a situation before contacting you about this.

While it is rare that we substitute your order components, there are times when substitution is required for items like flowers and baskets delivered by the local florist.

Whatever may be the case, our guarantee of quality gifts, fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.

If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.

Sometimes, in cases like Teddy Bears or cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted . This will be done after informing you.

Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.

Depending on the country of delivery and the type of product our returns policy differs to a small extent. We have given a detailed returns policy for every product that we deliver and you can refer to this on the product page beside the product description. Our 100% guarantee stands in case of all our products and to all countries and you will be refunded or replaced in case of dissatisfaction.

Thanks a million for delivering the gifts to my girl and translating my message from English to Russian did wonders - Peter, UK.

Thanks for the confirmation and the fantastic service. I spoke to my sister this morning and she said the flowers are beautiful. - Katherine D Griffin, United States

It is actually my first time to try this kind of service, and no doubt it helped me feel the recipient of my gift so special on his birthday! Thank you very much for a great service. - Christine Gica, United Arab Emirates

Thanks for the exceptional service. Look forward to shopping with you again! - Sonam Chetal, India

That was quick! Thank you so much. You and your wonderful company are always a pleasure to do business with. You have earned my loyalty. - PAUL ALLEN, United States

The gift reached in time and really appreciate the service extended by you. Look forward to some more interactions like this. - MEERA NIRANJAN DESHPANDE, India

Yes, thank you--my mother was delighted to receive it. I'll be in touch again regarding a Christmas gift. - Suzanne C Slade, United States

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