Only as regards the Aerosmith date and according to Article 88 of the Decree Law No. 18 dated March, 17 2020, converted to the Law 27/2020, as amended by the Decree Law No. 34 dated May, 19 2020 (Article 183 Paragraph 11), you may send your request for refund through voucherno later thanJuly, 4 2020 by selecting the Aerosmith event from the drop-down menu.

The name change and resale services for Queen + Adam Lambert’s concert have been momentarily suspended. Further updates will follow.

Addressing fans, Brian May said:

“We’re very sad to announce the postponement of our summer shows in Europe, although in the present crazy state of the world, it cannot be a surprise to our fans. Those incredible scenes at our concerts just over a month ago now seem like an impossibly distant dream. We were so lucky to be able to complete that tour, running just ahead of the wave that was about to break on us. I know many of our fans are having similar moments of disbelief and bewilderment out there. Of course we would have gone ahead with the dates had it been humanly possible. The good news is that we do NOW have a PLAN B ready to roll. If you hold on to your tickets they will be valid for the rescheduled shows. God willing, we will be there with bells on!”

Drummer Roger Taylor responded to the postponement saying:

“We’re all in this together. Devastating! Boringly frustrating! Scary and upsetting! But...pick ourselves up, dust ourselves down...start all over again!!! Be well....take care...coming right back at you as soon as we possibly can!!! Much love...Roger T xxx.”

Singer Adam Lambert added:

“I am very disappointed that we won’t be touring Europe as planned, but we have to look after each other and put everyone’s health first. Look forward to getting out there when it’s safe.”

As a result of the high volume of cancellations and rescheduled events, we encourage you not to reach out directly with a refund request. The best way to check your event status is through this section.

In the meantime, please see below for more detailed guidance:

For future events that are still scheduled, you’re all set. There’s nothing you need to do. If anything changes, we will contact you with updates.

If your event has been cancelled, there’s also nothing you need to do. We’ll get in touch with you directly with more information.

If your event has been rescheduled, we are working with the event organiser to identify new dates, and we will contact you as soon as we have confirmation and more information this.

Please understand that due to the high volume of enquiries, our Fan Support team is experiencing longer than normal wait times.For now, we want to thank you for being such a valued part of the live entertainment world. We are working around the clock on solutions and truly apologise for any inconvenience.

At Ticketmaster, our vision is to connect people through the power of live events. What makes these experiences so special is the pure joy we feel from being among a community of like-minded, dedicated fans. We’d like to take a moment to offer our most sincere support to any of our fellow fans, friends and family who have been affected by this virus. We wish everyone the best health and safety during this difficult time, and we look forward to returning to our favourite live events as soon as possible.