Help - How to get support

theWord is free software. Nevertheless it is actively supported both by its author and a large user community.There are a lot of ways to get support and help with any question you may have regarding the software and accompanying resources.

Consider the following alternatives

- User forums: there is a large community of users ready to respond to your questions. The user forums are monitored closely and is by far the fastest way to get an answer to your question.

- Documentation: Read the manual of theWord online or download it as a PDF or as CHM for use from within theWord.

- Contact by email: you may ask a question by sending an email to mailto:help@theword.net. Please, notice that direct emails are answered with low priority, especially if the same information can be found on the forum or in the FAQ section. Please, use this means only as a last resort and if you are still unable to find an answer to your question.

Commercial support

Technical support for paid modules is available by directly by email: support@theword.netPlease include your name and e-mail address you used to register the module at the beginning of your email.

International support

In general, questions should be posted in English. There is, though, limited support for the Greek and German languages. Based on the volume of questions, new special sections will be created at the forum for non-English speaking support.

Report a bug or an error in a module

if you found an error in the program or in an official resource (Bible or Book), you can submit a bug report. Before doing so make sure that what you have encountered is a real problem. If you are unsure, just post a question at the user forums.

To submit a bug report, please send an email to bugreport@theword.net. Please, be sure to include the necessary steps to reproduce the problem.

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but God, being rich in mercy, because of his great love wherewith he loved us, (we too being dead in offences,) has quickened us with the Christ, (ye are saved by grace,) and has raised [us] up together, and has made [us] sit down together in the heavenlies in Christ Jesus; (Ephesians 2:4-6)