The EICS is one of the most stringent and complex BBB awards offered. It scrutinizes a company's customer service processes, conflict resolution, and customer service metrics, and includes an on-site visit by a BBB evaluator team for a firsthand view of an organization in action. The program is a comprehensive process to analyze service, enhance it when needed, and help integrate a philosophy of continuous improvement.

"We've put a lot of time and energy into developing a customer service plan and processes that treat military families with the respect they not only deserve, but have earned," said Joe Freeman, president of Pioneer Services. "We are honored that the BBB judges found Pioneer Service's customer service to be one of the best. It's a testament to our program and the team members who put it into action every day."

This marks the third Pioneer Services location to receive a BBB award just this year: the office serving Camp Lejeune, N.C., received a "Torch Award" for ethics in January, and the office in Junction City, Kan., that serves Fort Riley received an "Integrity Award" in late September. It is the third EICS award for the Pioneer Services' Colorado Springs office, which also won the award in 2007 and 2008.