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Last Modified

Feb 12, 2018

Products (1)

Cisco Unified Communications Manager (CallManager)

Known Affected Releases

10.5(1.10000.7) 10.5(2.10000.5)

Description (partial)

Symptom:
Customer is unable to insert via BAT VG350 SCCP gateway into call Manager 10.5 after upgrade from CCM 10.0.
CCM 10.5.2.10000-5
If customer tries to run the BAT with more than one line to get more than one subunit it works for the first one and failed the others.
If customer tries to run it a second time it fails.
Fails with the following error:
2036 DOMAIN NAME MAC Address already exists.
If you create the file with just one subunit it works fine for the first time only.
Problem matches bug CSCua64508 which was fixed in CCM 10.0
Problem was recreated in the Lab.
Extract from BPS logs in Lab recreation traces
2015-02-05 10:39:43,051 DEBUG [Thread-18] common.LogWrapper - DBManager::executeBPSQuery|Query : select * from mgcp where domainname = 'SKIGW2222222222'
2015-02-05 10:39:43,053 DEBUG [Thread-18] dbl.Connector - Attempting to close connection
2015-02-05 10:39:43,053 DEBUG [Thread-18] dbl.ConnectionPool - Connection is not closed, adding it back to the pool entry
2015-02-05 10:39:43,053 DEBUG [Thread-18] dbl.ConnectionPool$ConnectionPoolEntry - There are currently 2 available connections
2015-02-05 10:39:43,053 DEBUG [Thread-18] dbl.Connector - Removing connection from ConnectionManager list
2015-02-05 10:39:43,054 DEBUG [Thread-18] dbl.ConnectionManager$ConnectionManagerEntry - removeConnectionFromConnectionList()
2015-02-05 10:39:43,054 DEBUG [Thread-18] dbl.ConnectionManager$ConnectionManagerEntry - Removing connection from connection list
2015-02-05 10:39:43,054 DEBUG [Thread-18] common.LogWrapper - SummaryLog::writeResultDetails|The first element is :SKIGW2222222222(Record Number 2)
2015-02-05 10:39:43,054 DEBUG [Thread-18] common.LogWrapper - SummaryLog::writeResultDetails|The second element is :2036
2015-02-05 10:39:43,054 DEBUG [Thread-18] common.LogWrapper - SummaryLog::writeResultDetails|The third element is :DOMAIN NAME MAC Address already exists.
Conditions:
CCM 10.5.2.10000-5
BAT insert Gateway.
VG350 SCCP