OverallGood

Last updated 11 June 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 8 and 16 March 2016 and the first day was unannounced. The inspection team consisted of an adult social care inspector and a specialist advisor; specialising in care for people living with dementia.

Before the inspection we reviewed the information we held about the service, including notifications. Notifications are changes, events or incidents the provider is legally obliged to send us within required timescales.

During the inspection, we used a number of different methods to help us understand the experiences of people who lived in the home, including speaking with people using the service, interviewing staff and reviewing records. We spoke with four people who used the service and five visiting relatives. We spoke with the registered manager and nine other members of staff.

We looked at a sample of records including five peopleâs care plans and other associated documentation, medicine records, five staff files, staff training and supervision records, two staff memberâs recruitment records, computerised accident and incident records, policies and procedures, and audit documents.

About us

Inspection checks

These checks were carried out under the inspection model that CQC have used since 2009. These will gradually be replaced by the CQC's new ratings (see below).

All standards were being met when the CQC inspected the service. If this service has not had a CQC inspection since it registered with the CQC, judgement may be based on the CQC's assessment of declarations and evidence supplied by the service.

At least one standard in this area was not being met when the CQC inspected the service and the CQC required improvements.

At least one standard in this area was not being met when the CQC inspected the service and the CQC have taken enforcement action.

New inspection ratings

The CQC are moving to a new inspection model and rate services according to how safe, effective, caring, responsive and well-led they are, using four levels:

Outstanding – the service is performing exceptionally well.

Good - the service is performing well and meeting the CQC's expectations.

Requires improvement – the service isn't performing as well as it should and the CQC have told the service how it must improve.

Inadequate – the service is performing badly and the CQC have taken enforcement action against the provider of the service.

No rating/under appeal/rating suspended – there are some services which the CQC can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by the CQC and will be published soon.