Information for Staff

This page exists to consolidate information that will help people who run the front desk. If you help run the front desk, your main goal is to make people feel welcome and to encourage themm to join AHA. This can be done by:

What to do on your

I am going to miss a shift

Ideally, you will know if you're going to miss a shift at least a day or two in advance.

Regardless, here are the steps to take if you're going to miss a shift:

Send a note to AHAShop_Staff@Gmail.com asking for help

IF, no-one responds to your request that means no trained backup is available, then you must;

Send a note to Board@AllHandsActive telling them AHA will be closed due to lack of staff.

Someone on the Board will send a notice out and see that the Temporarily Closed sign is put up on the outside door.

We need more staff, what to do?

Our goal is to have the shop open from 2pm to 10pm every Thursday, and Saturday. For this to happen we need 5-6 active Staff Members. (Minimum 1/shift, if possible one or two extra staff to help cover increased activity). Especially on Thursday Build Night (7pm-10pm) and during Saturday Classes (2pm-4pm)

Tell people!

What do I tell them?

Example text: "All Hands Active is looking for some awesome people to help provide the community access to an amazing resource of tools and people! If you want to hang out a few hours a week at an awesome workshop with LASER Cutters, 3D Printers and sewing machines, please give us a shout. We're in need of people who love interacting with others, sharing knowledge, being curious, and connecting people with each other. If you're interested, please fill out this quick form of wonder: http://goo.gl/QsXgIF

When someone contacts us we should

Schedule a Meeting: Ask them to come down for 30 minutes to check out the space, meet, and find out a little more about them.

Example text: "Thank you so much for contacting us about volunteering. If you could give me your email address I'll see the Volunteer Coordinator gets in touch with you within a couple of days. Would you have some time on xxxInsertDaysTimesThatWorkForYou? If not, let us know some dates and times that work for you. In the mean time, check out this page for some details on what volunteering can be like: http://wiki.allhandsactive.com/Information_for_Staff#What_to_do_on_your

Meet with them: At AHA! Super important if they haven't been down here.

Your main goal is to make sure they love to help others. They should have an interest in the tools and the space, but they should be excited with the idea of connecting with others. If they haven't already checked over the link in the example text above, briefly go over it with them! This can give them a good idea of what volunteering is like.

Find out what interests them. Find ways to connect them to the people/space/events at AHA

At the end of the meeting both the potential volunteer and you should know:

If volunteering here still interests them

That we expect a three month commitment from them

That they need to be proactive about everything, we will help them as much as they ask, but they need to initiate.

When would they like to start shadowing?

Thu/Fri/Sat 2pm to 6pm and 6pm to 10pm are great shifts to shadow (assuming we aren't short on one of those!)

How do I explain to people what we are?

Once you've covered that, find out what someone is interested in, then you can focus on how the space can benefit those interests. Ask them questions!

If they are into making / creating stuff, are an engineer, into sewing, etc., focus on the tools and resources here.

Most importantly, engage them in the conversation, don't just talk at them!

The about us page on allhandsactive.com has some fun commentary and videos!

In short: We are a place where people can come down to create, socialize, and relax. We do this by providing people access to tools, resources, and information

Handling financial transactions

We accept Checks/Cash/Credit/Debit Payments

The iPad behind the front desk allows you to ring up items for sale in the store

Use the Square Software. There should be a mini instruction manual sitting right next to the iPad for further info

The yellow button opens the register.

Membership

Member Processing contains information on how to process new members, membership payments, etc.

Staff Roles contains information on current staff, who is responsible for what, etc.

Private Events

We are open to all manner of private events. Whether it's something specifically for members, for a business, for a group of people, etc. It can be done. We can charge nothing, we can charge the world, or anything in between. Here are links to some standard options we have: