About 311

The City of Evanston’s 311 Initiative, which includes a call center and an online citizen support center, went live on March 1, 2011.

Your Key to the City

311 service is now available online anytime or by dialing 3-1-1 (847-448-4311 outside the city). Specialized 311 staff answer calls Monday through Friday 7:00am to 6:00pm. Callers during other hours have the option to leave a voicemail or press 0 to be routed to non-emergency police service desk for assistance.

The goal of 311 is to improve customer service city-wide by:

Providing an easy to remember phone number for all non-emergency city services.

Providing 24/7 access to city information through a web portal that will allow citizens to submit requests for service, ask questions, and track the status of their open requests.

Utilizing Customer Relationship Management (CRM) technology to address information and service requests in a more efficient manner.

Improving accessibility of city services to all constituents via phone and internet.

Providing exceptional customer service to all residents, businesses and visitors.