First of all check if all cables are connected and if Your camera drivers are installed properly. Make sure that no other application is accessing Your camera and that You have the latest Flash player installed. You can download it from this location: http://www.adobe.com/go/getflashplayer. You need to select Your camera in Flash settings as follows:

In order to provide audio feed You have to have a microphone. The device itself can be purchased for a few dollars; also many webcams have it integrated. Most of the microphones have a so called Jack-plug to connect to Your computer with. This should be plugged into the pink (sometimes red) connector of Your computer's audio device.

When coming online using JasminCam, the software will ask You to select Your microphone type from the first drop down menu.

First of all check if all cables are connected and if Your sound device drivers are installed properly. Make sure that You have the latest Flash player installed that You can download from this location: http://www.adobe.com/go/getflashplayer.

In case Your camera feed is slow You probably have a low bandwidth internet connection or You have been flagged / suspended by the Support Team on this occasion. Please follow these steps in order to solve the problem:

Turn off all the other applications that might use Your internet connection (like MSN, YouTube, etc).

Go to http://speedtest.dditservices.com/, click on the "Begin Test" button and measure Your internet connection speed. When You contact our Support Team, please provide them with the Reference Number You received after the speed test.

If Your download speed is less than 2Mb/sec and/or upload speed is less than 1024 Kb/sec then please call Your ISP (Internet Service Provider company) for more information. Most probably You will have to upgrade Your internet connection.

If You use our Performer Optimum software, please make sure that Your system meets the minimum requirements

Please do not use a wireless connection to perform on LiveJasmin.com

We would like to suggest You using the free Mozilla Firefox browser (available at http://www.mozilla.com/), install the latest Adobe Flash Player version (available at http://www.adobe.com/downloads), delete the temporary internet files from Your browser completely and restart it.

Also, please uninstall any kind of toolbars like Yahoo! or Google from the browser.

In case You have an unwanted, rude visitor in Your Free chat room You have the option to kick or ban him. Note that this option may only be used in case there is no other solution. If someone is advertising another website in Your room please click 'Report Bug/Spam' button in the software.

In case You are performing in a nude category You are supposed to provide an erotic show as the Member wishes, according to how You agreed before. You may not provide any material that is against the law, our rules or good taste.

Keep in mind that in case You refuse to fulfil a Member's request Your earning from that particular Private show will be returned to the Member.

In case someone visits Your Free chat room using a name such as Admin, LiveJasmin_admin and asks for a 'promotion show' make sure You DO NOT provide such. Our Admins always contact You in Private. Never believe anyone who is pretending to be an Admin in Free chat area.

According to our category rules: a Performer in fetish outfit, which can be but not limited to any kind of recognizable uniform (nurse, soldier, officer, etc.), Leather or Latex costume (boots are not enough). Proper background in camera feed and in pictures (e.g.: blue background with cute dolphins are not accepted), with accessories (e.g.: leather or latex mask, leashes, riveted body accessories, chains) placed so as to be visible.

One or only a few of the above mentioned accessories and conditions are not enough. General impression, total effect is what counts.

Our Registration Department processes registration documents in arrival order. In case You already submitted all documents it usually takes a few hours depending on the number of pending applications. If You feel it slow, do not worry. Your turn will come soon.

TopMembers (Members who subscribed to this additional service) have the option to send You messages after they have visited You in Private. You can as well send them messages once a day. After a particular TopMember visits Your Private room again, You will be able to send another message.

You can find this feature in Your Performer Account by clicking on Messages – Message to Members. E-mailing, contacting a Member outside Jasmin is against the rules.

Guests will always appear with a name such as guestxxx, where x represents a number. On the other hand, Members have their own, personal usernames. You might also notice Members with a VIP tag after their nicknames. They are Members participating in the VIPMember awards.In case a Member takes You to Private, a new window appears with the Member's name in a yellow tab in the upper left corner.

The maximum number of Members in Your Private room at the same time is 6. You can switch between them by clicking on the corresponding tab. Keep in mind that You need to give priority to the Member who entered first.

You are very important to us and we strive to provide You with world class Customer Service. Customer Service agents are standing by 24 hours a day, 7 days a week, in order to meet Your needs. You may contact them online at the Customer Support chat room by clicking on Messages – Support chat Icon in Your Performer account. You can also send messages to our Support team by clicking on Messages – Message to Support.