Ok, this user has a laptop and he is using microsoft outlook 2003. he connects to an exchanger server. he is also using a PST file.

Now he created new folders where he would organise his emails. The one folder, lets call it "Jack" is now missing. we can not find it anywhere. In Outlook you have that find function. Well i run that function searching for emails that belonged in that folder. All of them come up but i can not see where they are placed now. Those emails belong in the "Jack" folder but i can't find the "Jack" folder.

Can anyone help me on this? is there a way to see where a message is from in the find function???

Open Windows Explorer. Go to Tools, Folder Options and click on the View tab. Make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files". Now click "Apply to all folders" Click "Apply" then "OK".

Now search the c: drive for *.pst

By default the folder(s) are created in a hidden folder which may be why you can't find them.

You could also go to File, Data file management and scroll down the list to see where the folder is or was.

Thanks for gettign back to me but that is not the problem i have. i can fine the PST file. When i open Outlook it opens the PST File. The problem is the missing folder within Outlook's PST file. i have tried to insert a picture to show you what i mean. the folder circled in Red is missing in his Outlook.

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