Active Motif's Satisfaction Guarantee

At Active Motif, we're not satisfied unless you're satisfied. That's why every product we sell is backed by our 100% Satisfaction Guarantee. Simply put, if a product you buy from us does not perform as we say it will in its manual or data sheet, we will make it right.

As you bought our product to achieve your research goal, our technical support staff will first work with you to troubleshoot why the product did not perform as expected. If needed, we will replace part or all of the product's components so that it will work for your experiment. If you are still not satisfied after we have attempted to resolve your problem, we will issue your choice of a product credit or refund of the original purchase price and any shipping & handling charges.

This guarantee is valid for 6 months from the date of product delivery. For complete information, please see our Terms & Conditions.