The procedure is the same in both situations. However, if your new display stays black you will not have a visual feedback of what is happening in your Fairphone 2 during the process. That is why we designed very detailed instructions to better help you following the necessary steps. Be aware of the green coloured text for any exception that might apply in this scenario.

Before you begin:

The needed files are packed in a ZIP archive together with easy-to-use flashing scripts

You need to install the fastboot tool, usually available through your package managerInstalling via the package manager and rebooting the system should grant you access to the device, keeping you from having to run the script as root.

If a window with a security message shows up, select More info, and then Run anywayThese screenshots were taken on a machine running Windows 10. The warning might appear differently in earlier versions of Windows

On MacOS X, right click on the file flash-for-mac.command, then select Open

If a window with a security message shows up, select Open againThis screenshot was taken on a machine running Mac OS 10.11.6. The warning might appear differently in other versions of Mac OS X

On GNU/Linux, open a terminal emulator, navigate to the archive content directory and execute the script with the command sh flash-for-unix.sh

The script should now be running. If everything goes smoothly, the process will be over in a couple of minutes and you will be asked to press Enter to reboot the device. Do so and proceed to step 8.

However, if you see a warning message stating "WARNING: No Fairphone 2 found in fastboot mode" (see image below), proceed as follows:

I) Please perform steps 3 and 4 againII) Once your Fairphone 2 boots into the bootloader, go to the script, type "y" and press the enter key after the question "Do you want to look for a Fairphone 2 again?" (see image below):

III) If the script starts running, wait until completion and then press Enter to reboot the device. Proceed then to step 8.IV) If you still see the same warning ("WARNING: No Fairphone 2 found in fastboot mode"), please close the script and repeat the procedure from step 2.

You can now safely unplug the Fairphone 2 from your computer (your new display should now work perfectly!)

The first boot will take a few minutes to initialize the system.

If you’re unable to complete the process described above, please contact our support team.