Partnerships with Australian Government agencies

The department is responsible for delivering payments and services on behalf of a wide range of Australian Government agencies. The department's partnerships with these agencies are characterised by early engagement, regular consultation, recognition of expertise and information sharing. For example, the department delivered a variety of contact centre, face-to-face and remote services on behalf of the Australian Electoral Commission for the 2016 federal election which was held on 2 July 2016.

The department also supports the delivery of Australian Government outcomes by working with other government agencies on a range of activities that include data exchange, the National Emergency Call Centre Surge Capability, shared corporate services, co-location, myGov and ICT infrastructure support.

Partnerships with state and territory governments and other organisations

The department continues to work collaboratively with state, territory and local governments, as well as other organisations to deliver payments and services.

The department also contributes to a number of whole-of-government transformation projects led by the DTA. These include reviewing and modernising the myGov user experience and developing a whole of government digital identity solution.

The Department of Health is leading a program to replace the information technology payments systems to deliver reliable and accurate health, aged care and related veterans' payments with support from the department, DVA and the DTA. The new system will support the Australian Government in continuing to own, operate and deliver Medicare, PBS, aged care and related veterans' payments into the future.

International partnerships

The department administers formal social security agreements with 30 countries. These agreements outline the shared responsibility for social security coverage and entitlements when people move between the agreement countries. At 30 June 2017, 77,311 recipients were paid an Australian pension under international agreements.