upload problem....help!!! (15 posts)

swim Member

Hi guys...
i've a problem with the upload of file to my server with Fetch Client....
When I try to upload a file with a size of 97KB or more, the apload when arrive to 96KB block it and te up speed diminishes and i can't upload it....
why?
thx

swim Member

Scott McGuire Administrator

Hi,

We'd like some more information to help diagnose the problem. Could you please do the following?

* Quit Fetch.
* Open Fetch again.
* Connect to your server.
* Try uploading one of the problem files.
* After the upload stalls, go to the Window menu, and choose Fetch Transcript.
* Copy the entire contents of the transcript window, and paste them into a reply to this message.

Scott McGuire Administrator

Hi,

By the way, here's something you should try to see if it fixes the problem. While they are basic troubleshooting steps, they do sometimes fix problems like the ones you are experiencing.

* Shut down your Mac.
* Unplug your router or wireless base station.
* Unplug your cable/DSL modem.
* Plug the cable/DSL modem back in, and wait about a minute for it to get completely started up.
* Then plug the router back in, and wait another minute for it.
* Finally, turn on your Mac.

Once you're connected, you'll see an "incoming" folder. Drag and drop the problem file to the "incoming" folder.

You can't open the incoming folder - it's a dropbox, which means you can put files in it but cannot look in it or modify the files afterwards. (Don't worry, we'll delete the file once the test is done.)

But you'll be able to tell whether your upload is successful or not, which is what we're trying to test.

Let us know if your upload is successful or not; if not, please post the transcript from the failed upload.

swim Member

Scott McGuire Administrator

Are all the servers you tried run by the same company or organization? If so, they may all be running the same software, or there is some network problem that affects them all.

Given that you can upload successfully to the Fetch server, and that you have problems uploading the files to your server with all FTP clients, I suspect the problem is with the servers.

It could be a router problem, although I think that's less likely. If you wanted to test for that, you could try connecting your Mac directly to your cable/DSL modem and see if you can upload successfully to the servers then.

swim Member

Scott McGuire Administrator

Hi,

Yes, if you have the same problem with multiple servers run by different companies/maintainers, then problem is most likely either with your network equipment - your router or DSL modem - or possibly with the provider.

As I suggested earlier, if your Mac is not connected directly to the DSL modem, you should try connecting directly to the modem and see if that helps.

Also, if you have your Mac's firewall enabled, you should disabled it and see if that helps.

If neither of those help, you should contact your provider for assistance.