Technology used in your connection

Planned technology

nbn™ Sky Muster™

Disconnection information

Premises connected to the nbn™ broadband access network via Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over the nbn™ Fixed Wireless access network, you should speak to your phone and internet provider at the time you place your order.

Next steps

Activate your connection

The next step is to contact a phone or internet provider and order an nbn™ powered plan.

Prepare your experience at home

Disconnection information

Premises connected to the nbn™ broadband access network via Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over the nbn™ Fixed Wireless access network, you should speak to your phone and internet provider at the time you place your order.

Next steps

You're ready to connect

The next step is to contact a phone or internet provider and order an nbn™ powered plan.

Prepare your experience at home

Disconnection information

Premises connected to the nbn™ broadband access network via Fixed Wireless won't be disconnected from their existing phone and internet services by nbn.

If you want to keep your existing copper phone line active when you order a service over the nbn™ Fixed Wireless access network, you should speak to your phone and internet provider at the time you place your order.

Address status

Next steps

Register for alerts

We will let you know when your premises is ready to connect to the nbn™ access network.

Technology used in your connection

Planned technology

nbn™ Sky Muster™

Telecommunications policies

These telecommunications policies help to provide guidance on the provision of the telecommunications infrastructure in Australia.

NBN Co Statement of Expectations (SoE)

The Australian Government’s Statement of Expectations is to ensure that all Australians have access to fast* broadband with peak wholesale download data speeds of at least 25Mbps*, and at least 50Mbps* for 90 per cent of Fixed Line premises. nbn is working to support this objective through the completion of the nbn™ broadband access network by 2020. For more information on the purpose of the nbn™ access network, read the Government’s Statement of Expectations.

Universal Service Obligation (USO)

Telstra has a Universal Service Obligation (USO) to ensure standard telephone services and payphones are reasonably accessible to all people in Australia on an equitable basis, wherever they work or live. The current USO does not include broadband or internet services.

Migration Assurance Policy

The nbn™ access network is an open access, national wholesale telecommunications network. The nbn™ access network will replace existing copper networks and some HFC (Hybrid Fibre Co-Axial) networks, which will progressively shut down as the nbn™ Fixed Line network is rolled out.^ Most homes and businesses using these copper and HFC networks in nbn™ Fixed Line roll out areas will need to move to the nbn™ access network (or another network) to maintain landline phone and internet services.^

The Government’s Migration Assurance Policy has been developed in conjunction with nbn, Telstra, and the industry, featuring a policy statement and framework that sets out who is involved in the migration process, and what they need to do to support the transition of services.

Telstra Cease Sale Provision

Most services over Telstra’s existing copper and HFC networks will cease to be offered once the nbn™ access network becomes available at a premises in nbn™ Fixed Line areas.

Telstra’s Migration Plan requires Telstra to cease supplying most types of new copper and HFC services to premises that are serviceable by nbn after the Cease Sale Commencement Date for an area. Generally, this date occurs ten business days after the area is classified as ‘ready for service’ by nbn.

Premises in nbn™ Fixed Wireless or Sky Muster™ satellite areas can choose to maintain their existing services over the copper network.

Telecommunications Infrastructure in New Developments

The Australian Government has published a detailed policy on the provision of telecommunications infrastructure for new developments. It details what you should do if you are a new home buyer or developer – to ensure your development has timely access to modern broadband and phone services.

To support the roll out of telecommunications in new developments, Part 20A of the Telecommunications Act and associated rules requires developers to provide ‘fibre ready facilities’ in each building unit or lot in a new real estate development.

Under the Telecommunications Infrastructure in New Developments Policy, the standard notice period to a carrier is six months (180 calendar days) prior to the development’s estimated first occupancy date. Six months is the minimum notice developers must give and the maximum notice carriers can ask for – parties are entitled to agree to alternative arrangements if it suits them.

Infrastructure Provider of Last Resort (IPOLR) in new developments

Developers are entitled to choose any telecommunications carrier to service their development.

The IPOLR policy means that, regardless of where the developer chooses to locate their development, at least one party must provide the developer with a commercial offer for telecommunications services.

Under the Telecommunications Infrastructure in New Developments Policy, the IPOLR falls to either Telstra or nbn:

nbn is the IPOLR in larger new developments (100 lots or more), regardless of whether the nbn™ access network has started rolling out in an area.

The scope of Telstra’s IPOLR obligation relates to the provision of a Standard Telephone Service, not broadband/internet.

To avoid delays in having a development serviced, we encourage all developers to apply for the nbn™ access network as soon as possible. The first step is to visit www.nbn.com.au/newdevelopments and fill out an online application form. Our account management team will contact the developer within five working days to discuss the application. nbn asks that developers apply at least six months before your required service date to ensure the network can be connected in time for your new residents.

If nbn (acting as the IPOLR) is not given sufficient notice to provide telecommunications services, this may result in occupants being without broadband or phone services for longer than they expect.

Current as at January 2017

*Your experience, including the speeds actually achieved over the nbn™ broadband access network, depends on the nbn™ access network technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside our control (like your equipment quality, software, broadband plans, signal reception and how your service provider designs its network). Speeds may be impacted by the number of concurrent users on nbn’s Fixed Wireless network, including during busy periods. Satellite users may experience latency.

^The nbn™ broadband access network is replacing many landline networks for phone and internet services, including copper and the majority of HFC networks. Services provided over existing fibre networks (including in-building, health and education networks) and some special and business services may not be affected. To find out if your services will be affected, please contact your current phone or internet provider. For more information, visit www.nbn.com.au/switchoff or call 1800 687 626.