Case Study Quick View:
McMaster University

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Services

“The money we’re spending for the value we’re getting is incredible. Moving forward with Avaya was the ultimate no-brainer.”

Consistently ranking as one of the top 100 post-secondary institutions in the world, McMaster University in Hamilton, Ontario, Canada was eager to modernize its communications infrastructure in order to increase collaboration between its nearly 8,000 faculty and staff.

With an aging communication infrastructure servicing over 50 buildings on its main campus and various off-campus locations, along with two new off-campus facilities set to open prior to the 2014-15 school year, McMaster—a longtime Avaya customer—knew the potential cost of standing still. Instead, the university chose to move communications forward, green-lighting a multi-phase deployment to migrate 10,000 licensed users from old CS1000 platforms on to one unified Avaya Aura® Platform.

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

"Avaya has lived up to its reputation, allowing us to introduce new capabilities and features, which improves service and saves money.”

As the volume of inbound and outbound calls has increased, TISCO Bank needed a contact center that it could depend on. Since moving to an Avaya platform, reliability has increased and so has productivity, with agents managing 25% more calls a
day via Avaya Proactive Contact. Previously, TISCO lacked automation capabilities. But now, thanks to Avaya Aura® Call Center Elite, more than a quarter of callers use
self-service – reducing wait times and increasing satisfaction levels for all. It’s all part of transforming the contact center from a cost center to a cost savings center.

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

"Our Avaya platforms provide the speed, flexibility, and level of integration we need,
so all the moving parts work together well."

Byram Healthcare is one of the leading suppliers of disposable medical products in the United States. It offers solutions in a wide range of product categories, including Diabetes, Ostomy, Wound Care, Urology, Incontinence, Breast Pumps and Enteral Nutrition. The company’s mission: “improve our customers’ health with the best and most efficient healthcare delivery.”

For Byram’s IT team, success breeds its own share of challenges. For example, Byram receives approximately 300,000 toll-free inbound calls a month. It’s a demanding environment, in which rapid response and delivery is mission-critical. Seeking out the most effective communication technologies for a fast-paced business led Byram to invest in Avaya as its preferred vendor/partner for networking, contact center and telecommunications.

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Sri Lanka Telecom PLC (SLT) is a telecommunications service provider in Sri Lanka and one of the country’s largest blue chip companies. SLT provides ICT solutions as well as broadband and backbone infrastructure services to domestic, public and corporate customers. Listed on the Colombo Stock Exchange, the company’s market capitalisation as of 31 December 2015 topped Rs.84 billion.

Case Study Quick View:
Fiducia & GAD IT AG

Build a path to the future. Avaya’s advanced fabric networking technology takes SDN networking and cloud services to the next level. Reduce network outages, enjoy quicker access to information, and easily integrate new communications channels and applications. If you wish, do it all with your existing infrastructure.

Shrinking margins, complex compliance requirements, and increasing customer demands are driving more and more banks to employ cloud solutions. Fiducia & GAD IT AG, one of the leading providers for the outsourcing of fiscal applications and data, knows the industry’s specific challenges very well. The company can now respond even faster to these challenges by using their innovative network based on Avaya’s SDN Fx Architecture.

The University of Antioquia will train 60,000 students in grades 10 and 11 from 204 public schools, as well as high school graduates from 90 educational parks belonging to 8 sub-regions of the Department of Antioquia. Its aim is to facilitate student enrollment and make it easier for them to stay in higher education through the Virtual Education model, so that they can start a career without leaving their communities. A large part of the program relies on the support of the Avaya Scopia video conferencing technology.

Enterprises embrace wireless to drive digital transformation: Avaya

09 May 2016

NEW DELHI: Wireless networking solutions are soaring in popularity as governments and enterprises of all sizes leverage emerging trends such as mobility, Bring-Your-Own-Device (BYOD) and the Internet of Things (IoT) to drive secure digital transformation, according to Avaya announced.

Avaya has posted triple-digit growth in the past six months for its wireless networking business across Asia, Europe, the Middle East and Africa as organizations look to build secure environments capable of quickly supporting mobile users and applications. In today’s fast-paced business world, enterprises can’t afford to be constrained by wired solutions; employees need the freedom to roam freely during their work day and securely access the information they need when and where they need it.

With enterprises today under unprecedented pressure to deliver the digital experiences their customers expect, they need secure and scalable network solutions that allow teams to work together more effectively.

As evidenced by this growth, enterprises are increasingly looking to Avaya to deliver advanced, secure wireless solutions. Avaya’s wireless and unified access offering provides a streamlined, automated network that eliminates complexity by allowing users and devices to easily, automatically and securely connect at the network edge. Supported by Avaya’s Fabric architecture it delivers a solution that can significantly ease Wi-Fi deployment and accelerate time-to-service for applications, allowing enterprises to embrace IoT and reap the benefits.

Paul Black, Director of Telecoms, Media and IOT, IDC Middle East, Turkey and Africa said: “Many businesses in the region are at the cusp of transforming digitally. They are looking at solutions that are cost-effective, scalable and futureproof but ultimately looking at addressing their customer’s needs. The benefits of Digital Transformation will allow them to be proactive and agile to fulfil demand and is one of top initiatives of the CIO agenda with nearly 70% of industries looking to embark on transformation initiatives in 2016. Wireless connectivity solutions fit these needs perfectly and are often, fundamental to the transformation efforts itself.”

Jameel Al-Sharaf, Head of Group IT, YBA Kanoo Group , said: “In today’s challenging economic environment, having secured access to internal company resources and information wherever the employees are located will ensure higher customer retention through improved responsiveness and overall satisfaction. Secured wireless solutions will also improve the employees’ collaboration resulting in higher productivity and improved efficiency for maximizing shareholders’ value through technology”.

Maan Al-Shakarchi, Head of Networking in Europe, Middle East and Africa, and Asia-Pacific, Avaya , said: “As highlighted by our strong growth, wireless is where investments are being made. Our customers are looking to wireless networks as enablers on their digital transformation journey, and it is essential that the network help, not hinder, them. Avaya’s IoT-ready network delivers the simplicity, scalability, and, most importantly, security that our customers need to adapt to evolving market and business demands.”