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I had a hip replacement at Goleta Valley Cottage Hospital in March of 2017. I could not have been happier with the whole experience. They put on a very informative seminar each month for those planning... more or even just considering joint replacement surgery, so I had a good idea what to expect before going in for the procedure. Everyone was very helpful and considerate, the food was really good and available whenever you wanted it like room service in a hotel, and I felt very well taken care of by the nurses, physical therapist, occupational therapist, and the doctors. I can't say enough good things about my surgeon, Dr. Emmerson, and would recommend him to anyone with a joint problem.

First off, Morgan is patient and answered multiple questions I had even though I had to repeat a few.

I just moved into my own place recently, I don't have much experience with bills and... more the process of it. I am switching to a new health provider at the end of this month and wanted to follow up as to why I have not received it in the mail yet. She explained to me that they first have to send it to the provider and also the finalized cost. They are currently pending their response and should send a copy soon.

Additionally, she let me know that my insurance already has the information so it will be taken care of. She shared with me that the process can be a bit tricky if it does not go through in time and some people have to pay out of pocket and to get reimbursement after may take long.

I've read these reviews after my visit and was shocked & even scared. Maybe there are a lot of things that we are unaware of that we don't fully understand. However, I could not shake off the fact that those I have encountered directly are kind, thoughtful and truly genuinely concerned for my well being. That to me is the most important especially when I'm in such a vunerable state. I want to be able to trust who's taking care of me and I feel this way here.

It was a very emotional experience for me because I felt the need to go to the hospital after falling off a bike. I felt silly for going in for something so minor, but was in so much pain. I was blown away of how well I was treated, I am very grateful to have stumbled to this emergency room. Thank you!

How was the explanation about medicines before use?

Stagg "Sometimes" or "Never" explained about medicine before giving to me

N/A

How was the cleanliness of your room & bathroom?

My room and bathroom were "Always" clean

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My room and bathroom were "Usually" clean

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My room and bathroom were "Sometimes" or "Never" clean

N/A

How was the area around your room?

The area around my room was "Always" quiet at night

N/A

The area around my room was "Usually" quiet at night

N/A

The area around my room was "Sometimes" or "Never" quiet at night

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Were you given information about what to do during your recovery time at home

Yes

N/A

No

N/A

How would you rate this hospital on a scale from 0 (lowest) to 10 (highest)?

9 or 10

N/A

7 or 8

N/A

6 or less

N/A

Would you recommend this hospital?

Yes I would definitelly recommend this hospital

N/A

Yes I would probably recommend this hospital

N/A

No I would not recommend this hospital

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Timely & Effective Care

Heart Attack or Chest Pain

Statin at Discharge

Not Available

Aspirin prescribed at discharge

Not Available

Primary PCI Received Within 90 Minutes of Hospital Arrival

Not Available

Preventive Care

Immunization for pneumonia

Rate - 94%(2% above the national rate)

Immunization for influenza

Rate - 89%(1% below the national rate)

Surgical Care Improvement Project

Prophylactic Antibiotic Selection for Surgical Patients

Rate - 85%(13% below the national rate)

Pregnancy and Delivery Care

Percent of newborns whose deliveries were scheduled early (1-3 weeks early), when a scheduled delivery was not medically necessary

Not Available

Readmissions Complications & Death

Acute Myocardial Infarction (AMI) 30-Day Mortality Rate

Not Available

Pneumonia (PN) 30-Day Mortality Rate

Rate - 12.3%(0.4% above the national rate)

Acute Myocardial Infarction (AMI) 30-Day Readmission Rate

Not Available

Heart failure (HF) 30-Day Readmission Rate

Rate - 22.1%(0.9% below the national rate)

Rate of readmission after hip/knee surgery

Rate - 4.3%(1.1% below the national rate)

Rate of readmission after discharge from hospital (hospital-wide)

Rate - 13.9%(2.1% below the national rate)

There is no indicators supported for this facility. If your hospital is part of major country or region based indicators that you value, please suggest it to us via our suggestion box in the bottom left corner and we’ll consider it's integration.