Despite Selling Fewer iPhones, Apple is Still Making a Profit

06/02/2018

So, one would expect the phone to answer incoming calls easily.

Apple claims that the latest iPhone model is the best-selling iPhone in the company's history. "I can often not see an incoming call coming, can only hear it!" The phone rings and vibrates, but the screen does not switch on, preventing the owner from answering the call. "The display doesn't come back on even when I take away the phone from my ears", said the user.

Customers on Apple's online support forum have said the screen on the US$999 device does not turn on when trying to unlock the device to answer a phone call.

The iPhone X was launched with much fanfare boasting of a bezel-less design and the futuristic Face ID which the company believes will change the world of smartphones.

The Financial Times reports that Apple has been looking into complaints that have been reported in relatively small numbers over the past three months.

If you have been affected by the issue, please get in touch. Just get ready for Apple's next major iOS update to add a bit more polish than normal.

Apple has reportedly experienced a slowdown in iPhone X sales in recent weeks and is said to be planning to cut production.

APPLE IS OFFERING free repairs for people with iPhone 7 handsets that flat-out refuse to connect to a cellular network due to the so-called "No Service" issue. Last year's iPhone 8, 8 Plus and iPhone X are no different. Apple imports an estimated 90% of its devices.

The bug delays incoming calls from appearing on the iPhone X's display properly.

However, sales of the pricey flagship iPhone X helped boost the company's profits to $20bn (£14bn).

The bug is another embarrassment for Apple, which has justified the iPhone X's £1,000/$1,000 price tag with futuristic features such as facial recognition, an advanced camera setup, and a high-end OLED display.

Apple will be contacting customers via email who may have paid for a fix related to this issue to arrange for reimbursement.

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