Responses

Response from
Jessica Bush, Head of Engagement and Patient Experience, King's College Hospital NHS Foundation Trust 4 years ago

Thank you for taking the time to post a comment in Patient Opinion and I am pleased to hear that overall you had a positive experience at King's. I am only sorry that I didn't respond earlier to your comments. Unfortunately there was a little glitch in the system which meant that we didn't receive the normal alert which tells us when someone has posted a comment. It's not clear which department your father was treated in at King's but I hope that in the end he was treated satisfactorily, in spite of the waiting.

Thank you for taking the time to share your experience of King's College Hospital. I must apologise for the delay in responding to your comments - there was a slight glitch in our systems which we've now resolved. I am very pleased to hear that your father received good treatment from King's and that the staff were able to reassure you at what must have been a worrying time. I am sorry to hear however that you had to wait so much; we do our very best to keep waits to a minimum in the Emergency Department, even at busy times, but it's very difficult sometimes when we have such a high number of very ill patients arriving. I trust that your father is well.