Back in September of 2013, Amazon introduced the Mayday button, a new method of customer support where a live service representative would respond within 15 seconds of being summoned. The representative is summoned via button and video chat, but thankfully, it’s a one-way stream and the customer’s camera is not enabled, saving the privacy of the customer as well as protecting the Amazon reps from dealing with unseemly situations. Since Amazon launched the Kindle Fire HDX toward the end of 2013, the Mayday button has been out in the wild, and Amazon has now collected some very interesting data regarding its use, such as what people are actually using it for.

What makes the Mayday button special is not just the quick response time — which Amazon boasts has been cut down to an average of just 9.75 seconds — but that the representative assumes control of the user’s tablet, much like a remote desktop feature. So, when you’re arguing with your mom on the phone at midnight about how, yes, a certain menu option really is there and her tablet isn’t magically unique from the millions of other identical tablets people own, the Amazon rep can actually just take over use of that tablet and find the menu option for her.

As of now, 75% of customer questions from the HDX come in via the Mayday button, but are all those questions about improper file formats and app store bugs? According to Amazon, customers are also using Mayday in amusing and somehow not traumatic ways. One service rep helped an HDX user beat an Angry Birds level, another helped friends settle a debate on the best way to make a peanut butter and jelly sandwich, while yet another rep sang Happy Birthday to a customer as she received the Fire HDX as a present from her boyfriend.

Following the internet’s cue on getting pizza delivery employees to draw funny things on the pizza box, HDX users have also requested Amazon reps to draw pictures for them, which the reps were happy to oblige — all the more amusing because the reps can actually draw on the tablet’s screen from across the internet. HDX users have also followed another internet cue, and have reportedly tried very hard to land a date with various reps — and some have even proposed marriage to the reps right there in the one-way video stream.

It’s nice to hear that the Mayday button is working out so well, because perhaps other companies will catch on and you’ll no longer have to endure the emotional trauma of guiding your mom through an OS update at, for some reason, two in the morning when she decided would be the perfect time to do that.