KBB.com Consumer Reviews

Overall3.7Out of 5

Worst Experience Ever

By meAV | on Tuesday, October 22, 2019

1.0

The S60 is a real looker, but, update, as of today Oct 22 2019. 1805. Garlyn Shelton and Volvo, have had my car so many days, i am not sure of the total, i believe we are now at 15/18 days total.
I have not had any response or update from Garlyn Shelton or Volvo. Have left at least 2 messages, with NO response. Seems like No Response is good customer service.
Navigation issues x4, vibrating door and blown speaker (alleged), hood release trim x2, TPMS, Full reinstall of computer system, Brakes fluttering,
Navigation still unresolved.
Sales Team at Garlyn Shelton Volvo has treated me well enough during the sales experience.
Sadly enough, since the begining of September my Volvo S60 t6 has visited the shop almost weekly. And has now stayed in the shop for 11 of the past 14 days.
It seems that silence is the preferred response from Garlyn Shelton and Volvo "care" team.
I am supposed to accept this situation with no complaint or resolution to the amount of time frustration and stress lost due to this situation. Im paying for a vehicle.im not using, and driving a loaner, at least that.
One thing for sure, i wont be back.…

Fast And Fun

By Ben | on Sunday, March 29, 2020

5.0

I own the T8 Volvo S60 R-Design. This car is great on gas and very fast and fun. It's loaded with features like heads up Display, Adaptive Cruise control, and pilot assist and not to mention a very comfortable interior. This car definitely gives more expensive cars a run for their money.…

1st time Volvo owner

By Joe | on Thursday, March 26, 2020

5.0

I have a 2019 Volvo T6 AWD R-Design Polestar. This car screams SPORT, STYLE, LUXURY & INNOVATION. The ride quality is phenomenal. The cabin is so quiet even at a higher speed. The R-design seats are amazing they are super comfortable and the 10 way power seating helps a lot especially with long road trips. The safety and technology got my most attention. Ergonomics on the new volvo are outstanding! especially the Sensus touch screen! Volvo are well known for safety and that is one of the reasons why I bought this car. I wish I can say more, but if you are thinking about buying this car. Do not hesitate because you won't regret it!…

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