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HP Printers - Setting Up and Using an HP Printer (Windows RT)

This document is for HP printers connected to a computer or tablet with Windows RT.

Install the built-in print driver for your HP printer in order to complete print and scan jobs using a computer with Windows RT.

Step 1: Prepare the printer connection

Before installing the built-in print driver, connect the printer to the computer or to your network. Read the connection type for steps to connect the printer.

Wireless connection: Make sure the computer has an active network connection, the printer's wireless feature is on, and the printer is connected to the same network as your computer.

Some printers have a wireless icon and a blue light on the front of the printer. Make sure the light is on or blinking.

Wired (Ethernet) connection: Make sure the computer has an active network connection and the printer is on the same network. Check the Ethernet cable and the lights on the printer’s Ethernet port. The green link light should be steady, and the orange activity light should blink when the cable is connected.

USB connection: Make sure the computer has a USB port available, and the USB cable is 6 ft or shorter. Do not plug the USB into the computer until instructed.

Step 2: Install the built-in print driver

After connecting the printer to your network or computer, the built-in print driver automatically installs.

If you are using a wired (Ethernet) or wireless connection, Windows RT detects the printer on the network and automatically installs the built-in print driver for the printer.

If you are using a USB connection, connect a USB cable to the USB port on the printer , and then to the computer. Windows RT locates and automatically installs the built-in print driver for the printer.

Wait while Windows RT detects the printer on the network and installs the print driver.

After the installation completes, the Add Printer window displays. Either accept the default printer name or rename it, and then click Next.

Select whether to share the printer over the network, and then click Next.

Set the printer as the default printer, and then click Finish.

How do I troubleshoot printer connection issues?

Check the following items to troubleshoot and resolve common connection issues, depending on your connection type.

Wireless network connection

Try these recommendations and procedures to troubleshoot and avoid wireless connectivity issues.

Restart the printer and the computer: Restarting the computer and the printer can clear error conditions.

Confirm the printer connection and network name: On the printer, make sure the blue light next to the Wireless icon is on and steady. Open the Wireless network menu to make sure the printer is connected to the same network as your computer.

Move the printer and router closer together: Move the printer and the computer closer to your wireless router, to within 6 ft (1.8 m). Wireless signals are weaker at greater distances between the printer and the router.

Manually connect the printer to the network: Many HP printers have a Wireless Setup Wizard on the printer control panel network or wireless settings menus. Follow the on-screen instructions to connect the printer to the network.

Restart the router: If you are experiencing a slow or intermittent wireless connection, restart your router. Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.

Check the router band setting: Many routers operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is turned on and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.

Check your firewall software: Your firewall software might prevent the printer from accessing the computer. Accept or allow any firewall messages that display during the printer software download and installation. You can also configure the software to allow HP downloads and installations.

Check for obstructions between the printer and the router: Remove any metal objects between the printer, the computer, and the access point (router). Objects such as refrigerators or metal bookcases can interfere with wireless signals.

Check for other devices that emit radio and wireless signals: Move any devices that emit radio signals, such as microwaves and cordless telephones, farther away from the printer.

Set the IP address on the printer: Your printer can bypass automatic IP address assignment by DHCP and use any valid IP address you choose. Use the control panel menu to type an IP address that is valid for use on your local area network.

Wired (Ethernet) connection

Try these tips and procedures to troubleshoot and avoid wired network connectivity issues.

Restart the printer and the computer: Restarting the computer and the printer can clear error conditions.

Confirm the network connection: Confirm that your printer is connected to the wired network by checking the cable and the lights on the printer’s Ethernet port. The green link light should be steady, and the orange activity light should blink when the cable is connected.

Check the cable: Examine the Ethernet cable attached to the rear of the printer to make sure that it is not a phone cable (Ethernet cables and phone cables look similar but are different sizes).

Ethernet Cable

Phone Cable

Reconnect the cable: Disconnect, and then reconnect the Ethernet cable to the rear of the printer, and then plug the cable into another valid port on the router.

Use a different cable: Connect a different Ethernet cable.

USB connection

Try these tips and procedures to help troubleshoot and avoid USB connectivity issues.

Restart the printer and the computer: Restarting the computer and the printer can clear possible error conditions.

Reconnect the cable: Disconnect and reconnect the USB cable from the printer and the computer.

Connect to a different USB port: Connect the cable to a different USB port on the computer.

Disconnect from a USB hub or docking station: If you are using a USB hub or docking station, try connecting the cable directly to the computer.

Try a different USB cable: Use a different USB cable. HP supports USB cables less than 3 m (9 ft 10 in) in length.

Disconnect other USB devices: If you have several USB-connected devices, such as another printer, the computer might not have sufficient power supplied to the USB ports to detect all of them. Disconnect any other USB devices that are not in use.

How do I scan documents and photos?

Use one of the following methods to scan in Windows RT. Some of these methods might not work, depending on the printer and your connection type. For instance, if the printer connects to the computer over a network you might only be able to scan using the Embedded Web Server (EWS). If the first method you tried did not work, try another method.

Scan with Paint

You can use the Paint application in Windows RT to scan a photo or document.

Video of scanning with Paint

note:

Although the steps in this video are for Windows 8, they also apply to Windows RT.

The following video demonstrates how to scan in Windows 8 with Paint.

Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.

Swipe from the right side of the touchscreen, or move the mouse cursor to the lower or upper-right corner of the screen to open the Charms bar.

Click Search ().

Type Paint in the search box.

Click Paint in the results.

Click File, and then click From scanner or camera.

Select your printer, click OK, and then click Scan.

Scan with the HP Scan and Capture app

HP Scan and Capture scans photos and documents from a network or USB-connected HP printer, or captures from the computer or tablet camera. These photos and documents can be previewed, saved, printed, or shared to other applications.

Step 1: Install the app

Install the free HP Scan and Capture app from the Windows Store.

Open the Start screen, and then click Store.

From the Windows Store, search for HP Scan and Capture, and then install the app.

Step 2: Scan photos and documents

Use your printer scanner bed to scan photos and documents, and then save them to a folder on your computer.

Place the document or photo you want to scan on the scanner glass, or load it into the automatic document feeder (ADF), if your printer has one.

Swipe the right side of the touchscreen, or move the mouse cursor to the lower- or upper-right corner of the screen to open the Charms bar.

Click Start, and then open HP Scan and Capture.

Open the Charms bar again, and then click Settings.

Click Select Device, and then click your HP printer.

note:

When you select a device, it becomes the default device. You can change the default device by selecting another device.

Click the back arrow, and then click Photo Scan Options to change any desired print settings.

Once the scan options have been selected, click OK.

Click Capture Photos, and then click Save.

Scan from the Embedded Web Server (network only)

Scan a document from the printer's Embedded Web Server (EWS). The printer must be connected to a wired (Ethernet) or wireless network to access the EWS. You cannot access the EWS with a USB connection.

Video of scanning from the Embedded Web Server

note:

Although the steps in this video are for Windows 8, they also apply to Windows RT.

The following video demonstrates how to scan over a network in Windows 8 using the printer's Embedded Web Server (EWS).

Step 1: Get the printer IP address

In order to access the EWS, you need the IP address assigned to your printer on your network. You can find the IP address in multiple ways, though options vary by printer.

Press the Wireless button on the printer control panel to view the network settings.

Access the Network menu on the printer control panel.

Print a network configuration page or wireless network test page.

For more details on these options or for instructions on finding your printer's IP address, go to HP Customer Support and search for steps to print a network configuration page or to access network information on the control panel.

If you are prompted for additional information, use the following steps to access your printer support page.

Type your printer's name and number in the search box, and then click Search.

If necessary, select your model in a list of similar printers.

Step 2: Access the EWS

Using the IP address listed on the network configuration page, access the EWS.

From the Desktop, open an Internet browser such as Internet Explorer.

In the address bar, type the product IP address given on the test page, and then press Enter on your keyboard.

note:

Make sure that pop-up windows are not blocked in the browser. If pop-up windows are blocked, a message under the address line explains how to allow pop-up windows. If you try to scan with pop-up windows blocked, the scan fails.

If a 'There is a problem with this website's security certificate' message displays in the Web browser when you try to open the EWS, or when you navigate within the EWS, click ' Continue to this website (not recommended)'.

note:

Choosing ' Continue to this website (not recommended)' will not harm your computer while you navigate within the printer's EWS. If you encounter this error outside of your HP printer's EWS, your computer could be at risk.

If the Web browser fails to open the EWS after you click ' Continue to this website (not recommended)', refresh the browser window.

Continue to the next step.

Step 3: Scan with the EWS

Once you have access to the EWS, you can scan.

Place the document or photo you want to scan on the scanner glass, or load it into the automatic document feeder (ADF), if your printer has one.

Browse to the Scan tab of the EWS.

note:

Webscan might need to be enabled before you try to scan. Click the Settings tab and locate Webscan under administrative tools to enable the function.

Are any HP apps for printers available for Windows RT?

Installing the HP All-in-One Printer Remote and HP Scan and Capture app might improve printer functionally. Visit the Windows Store, and search for HP to find and install the following apps:

HP All-in-One Printer Remote app

The HP All-in-One Printer Remote is a free mobile app that allows you to print and scan wirelessly using any supported HP web-enabled printer that is on the same local wireless network as your mobile device. You can print from and scan directly to your mobile device, capture images with your phone's camera, and upload files for cloud storage.

HP Scan and Capture app

HP Scan and Capture is a simple application that captures photos and documents from a network or USB-connected HP printer, or from your computer's built-in camera. These photos and documents can be previewed, saved, printed, or shared to other applications. For a list of supported printers, go to Compatible Printers for the HP Scan and Capture App.