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Musical fountains

Musical fountains in Sochi is one of the most beautiful city attractions. A "Firebird" spreads the wings at the lake and illumines the summer evening in one of the parks in Sochi. The Singing Fountains start an amazing show where water and music are playing together in a magical dance.

TERMS OF USE

This Agreement determines the terms of use of materials and services of the site www.zamok-sochi.ru (the "Site") by Users.

1. General terms and conditions

1.1. The use of materials and services of the Site is governed by the laws of the Russian Federation.

1.2. This Agreement is a public offer. By accessing the materials of the Site, the User is deemed to have acceded to this Agreement.

1.3. The Administration of the Site has the right at any time to unilaterally change the terms and conditions of this agreement. Such changes shall take effect 3 (three) days after the new version of the Agreement appears on the site. If the User disagrees with the changes made, he must refuse access to the Site, stop using the materials and services of the Site.

2. Obligations of the User

2.1. The User agrees not to take actions that may be considered as violating Russian law or international law, including in the field of intellectual property, copyright and / or related rights, as well as any actions that lead or may lead to a disruption of the normal operation of the Site and its services.

2.2. Use of the Site materials without the consent of the copyright holders is not allowed (article 1270 of the Civil Code of the Russian Federation). For the legitimate use of the Site materials, it is necessary to execute licensing agreements (obtaining licenses) from the copyright holders.

2.3. When quoting the Site materials, including copyrighted works, a link to the Site is required (Subparagraph 1 of Para 1 of Article 1274 of the Civil Code of the Russian Federation).

2.4. Comments and other entries of the User on the Site should not conflict with the requirements of the legislation of the Russian Federation and the generally accepted norms of morality and ethics.

2.5. The User is warned that the Site Administration is not responsible for visiting and using external resources, links to which may be present on the site.

2.6. The User agrees that the Site Administration is not liable and does not have any direct or indirect obligations to the User in connection with any possible or arising losses or losses connected with any content of the Site, registration of copyright and information about such registration, goods or services, accessible to or received through external sites or resources or other contacts of the User, in which he entered, using information posted on the Site or links to external resources.

2.7. The User accepts the provision that all materials and services of the Site or any part thereof may be accompanied by advertising. The User agrees that the Site Administration does not bear any responsibility and does not have any obligations in connection with such advertising.

3. Miscellanous

3.1. All possible disputes arising from or related to this Agreement shall be resolved in accordance with the applicable laws of the Russian Federation.

3.2. Nothing herein can be understood as establishing between the User and the Site Administration agency relations, partnership relations, joint activity relations, personal hiring relations, or any other relations not expressly provided for herein.

3.3. If the court rules that any provision of this Agreement as invalid or unenforceable, it does not entail invalidity of any other provisions hereof.

3.4. Inaction on the part of the Site Administration in the event of violation by the User of the provisions of the Agreement does not deprive the Site Administration of the right to take later appropriate actions in defense of its interests and protection of Site materials copyrights protected in accordance with the law.

The User confirms that he is aware of all the terms and conditions of this Agreement and unconditionally accepts them.

"ZAMOK" HOTEL PRIVACY POLICY.

The security and privacy of user information is of great importance to us. We are responsible for maintaining the confidentiality and security of personal information of our guests.

This Privacy Policy applies to all information about the guest that SGA-TOUR LLC ( „Zamok“ Hotel) can receive when booking the room / services on the website www.zamok-sochi.ru. We can amend this policy, so we recommend that you re-read it from time to time.

Collection of personal data.

Our Site collects and registers personal data provided by you. This happens at the time of filling in the form for booking hotel rooms ("Reservations" section of the site), as well as when leaving personal reviews ("Reviews" section of the site). Personal information includes any information that is required to identify a person, both an individual or a legal entity. This can be the name and surname, company name, email address, mobile phone number, bank card details. We draw your attention to the fact that by using our website and providing your personal data, you accept all the provisions of the Privacy Policy and give your consent to the processing of your personal data for information service, provision of services, as well as to transfer your personal data to third parties for fulfillment of the above goals. The consent is valid during the term of performance of obligations and can be withdrawn upon written application.

Also, personal data may be disclosed in situations provided for by law, or in the event that the hotel administration decides that it is necessary for proper legal procedures, to participate in legal proceedings, to enforce a judgment, to perform any legal procedures that are required for interaction between the hotel and the user. Personal data cannot be disclosed or transferred to third parties in any other case. Also, remember that the data you enter as a comment will be available to other users of the Site.

Collection of non-personal data.

We also collect non-personal data, which includes information about your activity on the Site. So, we register the pages you visited, the links you followed, we collect other data about how you used our site. We also receive and store the usual information that your browser sends to us. This is your IP address, the name of your browser, the language you use, the amount of time you spend on our pages, and their addresses. In order for our site to function in the optimal mode, we need to conduct constant analysis for which such data is needed. For web analytics, information that passes cookies is needed. You can see the privacy policy of the web analytics services that are installed on our website:

• Google Analytics (Privacy Policy)

• Yandex.Metrics (Privacy Policy)

This Privacy Policy applies to data collected exclusively by our site. However, it may include references to external resources that we do not control. The privacy policy practiced by other sites is not within our sphere of influence. Once you follow to other resources, please review their privacy policy before you enter your data there.

Use of bookmarks (cookies).

A cookie is a small file that contains only one string of characters. Your computer receives this file when you visit a particular site. When you visit it next time, this file will recognize your computer and your browser. Often, cookies store various information about the user, such as your settings. You can prevent your browser from receiving such files or configure it so that it asks permission when they are sent. A number of sites, their services or functions cannot be executed correctly without these files. Remember that the data that is obtained through cookies cannot identify a specific user. They do not transmit viruses to infect your computer, they are not able to run third-party programs.

Our site also uses cookies, in particular for collecting non-personal information and controlling user interaction with the site. Thanks to these files, we register your preferences and your settings. Coming back to our site again and again, you will be able to use it to the fullest, without entering one and the same information again. You save time by completely safe technology, without risking the loss of your personal data. We receive through these files only your non-personal information that we need for statistical analysis and improving the work of the site.

Contact us.

If you wish to clarify something, withdraw your consent to the processing of your personal information, ask us a question or make a proposal for the Privacy Policy, then you can send your email to booking@zamok-sochi.ru

INTERNAL REGULATIONSIN HOTEL ZAMOK

1. GENERAL PROVISIONS

1.1 Accommodation rules in "Zamok" hotel are developed on the basis of the Law of the Russian Federation dated 07.02.1992,
under the number 2300-1 (as amended on 25.10.2007) "On protection of consumer rights", Federal law dated 22.08.2004 under the number
122-FZ (edited on 22.07.2008) "On amendments to legislative acts of the Russian Federation and the annulment of certain legislative
acts of the Russian Federation in connection with adoption of Federal laws "On amendments and additions in the Federal law "On General
principles of organization of legislative (representative) and executive state authorities of constituent entities in the Russian Federation"
and "On General principles of local self-government organization in the Russian Federation" and "Rules of providing hotel services in the Russian Federation",
approved by the RF Government Decree under the number 490 dated 25.04.1997 (edited on 01.02.2005);

1.2 "Zamok" hotel is designed for citizens temporary accommodation. Guests must be accommodated on the terms stipulated in the agreement,
concluded with them;

1.3 Guests should read the regulations and abide by them;

1.4 The following check-in and check-out conditions are set in the hotel:

Checkout time at hotel is 12:00 of the current day (local time),

Check-in to the hotel after 14:00,

Check-out before 12:00;

1.5 The guest coming to stay is obliged to submit the agreement and the document proving his identity, to reliably fill in our guest form (Form-5),
to get the room keys from the front office manager or a maid;

1.6 The settlement and departure of guests is strictly on the dates specified
in the agreement. Rations are not issued due to the prohibition by Federal Service for Oversight of Consumer Protection and Welfare;

1.7 Guests arriving earlier than the term of the agreement, can be accommodated subject to rooms availability and with conclusion of a supplementary agreement;

1.8 In case of late arrival at the hotel with booking, delay set-off and refund for the delay time is not made;

1.9 If you violate the terms of arrival with booking, the hotel does not guarantee accommodation in the specified room category and accommodates in the available rooms if any;

1.10 If necessary, the stay time in the hotel can be extended subject to rooms availability by signing a supplementary agreement;

1.11 In the case of visitors coming to the guests, a corresponding application is issued in the administration. The visitors who are not staying at the hotel can stay in the hotel up to 23:00.

1.12 These Rules are binding on all persons staying in the hotel and the visitors of the guests;

1.13 Control over compliance with these Rules is supervised by: front office manager, Deputy Director, Director.

2. HOTEL POLICIES

2.1 Guests responsibilities:

2.1.1 Strictly abide by these Regulations;

2.1.2 Take care of the property safety in accommodation area, recreation spots and public places;

2.1.3 Prevent damage, theft, misuse of hotel property;

2.1.4 Respect the environment, reasonably arrange the holidays to ensure the rules of social coexistence, exercise mutual respect and tolerance towards others;

2.1.5 Reimburse for the damage in the prescribed manner, compensate for the costs caused by their unlawful actions;

2.1.6 Observe the regime and the daily routine set by the administration, observe personal safety measures;

2.1.7 Comply with the Safety regulations and fire safety measures;

2.1.8 Comply with the requirements to the sanitary state of the rooms and floors;

2.1.9 Comply with fire safety regulations;

2.1.10 Comply with the permit regime and the safety regime on site.

2.2 Guests have the right to:

2.2.1 Receive services in the amount, range and with appropriate quality in accordance with the terms of the permit (agreement);

2.2.2 Receive additional services provided by the hotel on a paid basis, in accordance with the terms of the permit (agreement);

2.2.3 Demand proper implementation of these Regulations from the administration;

2.2.4 Contact explanations in terms of these Regulations operation.

2.3 The hotel guests are prohibited to:

2.3.1 Use electric heaters of uncertified specimen;

2.3.2 Leave third persons in their room when they are absent and give them the room keys;

2.3.21 Make changes to the circuit in the places of residence and recreation, install additional sockets and lighting, use improvised heating devices and wiring makeshift.

2.3.22 Enable multiple appliances in one socket, which can lead to overload and short circuit.

2.3.23 Use faulty electrical appliances.

2.4 Responsibility of the hotel guests.

The hotel administration has the right:

2.4.1 In case of these Regulations violation by guests, to consider early termination of the permit term for the provision of recreation and accommodation places, without compensati
on for its unused value.

2.4.2 In the event of causing material damage to the hotel by guests to demand compensation of caused material damage in full, in accordance with applicable laws, rules and regulations.

2.4.3 To provide information to the place of guest service (work) on violations of norms and rules of social coexistence by guests.

2.4.4 To set the operation mode of structural units in accordance with operational necessity and expediency, to determine the regime and order of the day.

2.4.5 To provide access control and security operations on the hotel territory.

3. GUESTS SERVICES

3.1 The hotel provides guests additional paid services in accordance with the approved price lists : use of the sauna, billiards room, and sports equipment, at their request.

3.2 The hotel guests are allowed to use following free services:

3.2.1 Wake-up call;

3.2.2 Visiting swimming pools;

3.2.3 Visiting sports ground;

3.3 Bed linen is available as needed, but not less than once every 5 days, towels - not less than once in 3 days. Current wet cleaning is carried out every day;

3.4 The hotel administration should provide the guests with background information on the operation of the canteen, communications, consumer services, etc., located in the hotel;

3.5 In case of forgotten things, the hotel administration takes measures to return them to their owner;

3.6 For the guests convenience, the hotel has internal and external signs;

3.7 The staff of the hotel directly serving guests has a badge with information about their name and position;

3.8 Opinions and proposals book is kept by the duty manager and is give to guests at their request.

4. PRESERVATION OF PROPERTY

4.1 The hotel is responsible for the loss of money, other currency values, securities and other precious things of guests if they have been accepted by hotel on storage;

4.2 The person who discovered the loss, shortage or damage of their belongings, shall without delay declare it to the hotel administration;

4.3 For spoiled, damaged, lost hotel property each guests is financially responsible and shall reimburse caused material damage in the amount specified in the "price list for damaged items,
loss, etc." Responsibility for the property damaged by children is put on the accompanying adult, who came with the child on prior agreement.

5. PAYMENT FOR ACCOMMODATION

5.1 The accommodation fee is charged according to the price list day by day in accordance with the established checkout time system;

Checkout time - 12:00 local time,

Check-out before 12:00 local time,

Check in to the hotel since 14:00 local time;

5.2 At the check-out within twelve hours after checkout time, fee will be charged for half a day, within more than twelve hours - for a full day. For stays less than a day, the fee will
be charged for a full day regardless of the checkout time;

5.3 At the guests request, one extra bed (folding bed) can be provided in the room with pay in accordance with the price list;

5.4 In coordination with the administration, guest may leave visitors for a night, at observance of conditions on payment, registration and filling in relevant documents.

6. CHECKOUT

6.1 When leaving the hotel, guest must notify the front office manager no later than 30 minutes before departure, hand the room, make the final payment for the services provided at the
front office manager and return the keys;

6.2 In case of early departure of the guest, not substantiated by valid reasons, confirmed documentary (serious illness, death of close relatives, natural disasters and catastrophes),
the funds for unused last 3 days will not be returned.