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Returns & exchanges

FAQs

Yes! We love to customize jewelry and would be happy to work with you to create a piece that reflects your personal style.

We recommend caring for your jewelry as you would any other fine piece of jewelry. Our handmade jewelry is not designed to be submerged in water so you should not wear it in the shower, bath, hot tubs, or while swimming. We also recommend that you avoid contact with lotion and/or perfume so if you use those products make sure your skin is completely dry before wearing your piece.

All of our pieces of jewelry come lovingly packaged in a cellophane bag with a ribbon. If you would like to upgrade your order to a gift box, you may do so during the checkout process for a nominal fee. Each fee will be identified in the individual listing.

While our jewelry is not engraved, it is expertly hand stamped one character at a time. Hand stamped jewelry is designed using a metal punch and a hammer. This means each and every character is created by hand so the photographs in our product listings are examples of the product you will receive. Your piece of jewelry will have natural variations in the depth, alignment, and texture of each character and this reflects the handmade process.

We absolutely offer rush upgrades! We know how important it is to get your jewelry to you quickly, especially if you are on a deadline for a holiday or special occasion. When you are ordering your piece of jewelry please select the Rush Upgrade option. There is an additional fee of $20 for each rushed order and this gets your item processed within 24 hours of payment. Please note, this Rush Upgrade is only reflective of our processing time and your shipping time is dependent on the shipping method you choose during checkout.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.