Rust user & server.cfg

So we need webrcon access.
For this access we need to write on server.cfg this code: +rcon.web 1.
But we can't because nitrado doesn't read our change on the file.
We can see the server.cfg, we can write on it, but nitrado doesn't read it.

And my question is WHY!
Why you don't answer on my tickets. Why you don't answer to other people on posts.
I read post about this article but you never answer on them.

Why you lock those settings? We need webrcon we need full access, for this we pay you, and you need US!
So out there there are many hostings, unlock all of this future or you will lose us all.