hyperlink to a template email in jira ticket

I am trying to add hyperlink to a templte email for example outlook to a Jira issue, that I can just type the reciverand send it and all the fleds are in the template. Is it not including the fileds in Jira ticket and even I can attach something to the email.

1 answer

Can you restate slightly, email templates are sent 'out' from JIRA as part of an issue event notification, adding a Hyperlink that was 'user provided' could be as simple as modifying a template to include a specific custom field:

If you want to provide that custom field value, through email, there are some plugins that can help. Working from JIRA out, you could use JEMH, a mail handler for JIRA 5.x, this allows intelligent processing of email content, allowing a remote user to supply that hyperlink via Directives in the email, eg: