DIGITAL COMICS: ComiXology still working on server errors

Part of the growing pains of any company is keeping your severs up when heavy traffic floods your site and service. ComiXology has had a rough couple of days following the 700 #1 Marvel promotion and is still trying to get everything back in working order. Unlike other companies that sweep problems under the table, comiXology has come to its users and let them know they are working hard to resolve the issue.

CEO and co-found of comiXology, David Steinberger, sent the following statement to customers late Monday:

It’s been a whirlwind weekend and comiXology is fresh from SXSW, where we talked about some exciting things and launched some new initiatives. We had believed ourselves prepared – but unfortunately we became overwhelmed by the immense response. We’re still struggling to keep our systems up.

The result is that you aren’t getting your comics when and where you want.

We don’t like letting you down. Our teams are working around the clock to resolve these issues so that you can have the experience you’ve come to expect.

We’ll be communicating with you as often as we can and deeply appreciate the outpouring of support we’ve seen from our customers while we right the ship.

I know the pains Mr. Steinberger is going through, Major Spoilers has had its own server issues over the years (still looking for Critical Hit images), and hopefully, comiXology can get back up and running at full force soon.

The Author

Stephen Schleicher

Stephen Schleicher began his career writing for the Digital Media Online community of sites, including Digital Producer and Creative Mac covering all aspects of the digital content creation industry. He then moved on to consumer technology, and began the Coolness Roundup podcast. A writing fool, Stephen has freelanced for Sci-Fi Channel's Technology Blog, and Gizmodo. Still longing for the good ol' days, Stephen launched Major Spoilers in July 2006, because he is a glutton for punishment.

You can follow him on Twitter @MajorSpoilers and tell him your darkest secrets...

2 Comments

Ehhh, I still got to enjoy Deadpool #1 and Uncanny Avengers #1 without spending a dime. I can be patient while they sort this out. But I have a friend who had a negative experience through them while using the Kindle a while ago. Hopefully they use this as a learning experience to iron out their customer service a bit.