Summary Aim. The study concerns the relationship between three groups of variables presenting the patient’s perspective: (1) “patient’s characteristics” before psychotherapy, including “expectations of the therapy”; (2) “experience in the therapy”, including the “psychotherapeutic relationship”; and (3) “assessment of the direct effectiveness of the psychotherapy”. Data from the literature are the basis for predicting relationships between all of these variables. Material and method. Measurement of the variables was conducted using a follow-up survey. The survey was sent to a total of 1,210 former patients of the Academic Center for Psychotherapy (AOP) in which the therapy is conducted mainly with the students and employees of the University of Warsaw. Responses were received from 276 people. 55% of the respondents were women and 45% were men, under 30 years of age. The analyses were performed using structural equations. Results. Two models emerged from an analysis of the relationship between the three above-mentioned groups of variables. One concerns the relationship between (1) the patient’s characteristics (2) the course of psychotherapy, in which –from the perspective of the patient – there is a good relationship with the psychotherapist and (3) psychotherapy is effective. The second model refers to (2) the patient’s experience of poor psychotherapeutic relationship and (3) ineffective psychotherapy. Conclusions. Patient’s expectations of the psychotherapy (especially “the expectation of support”) proved to be important moderating variablesin the models–among the characteristics of the patient. The mathematical model also revealed strong correlation of variables measuring “the relationship with the psychotherapist” and “therapeutic interventions”.