The Recording List and Playback window

The Recording List

Columns

Checkbox: Clicking the checkbox in the column heading will toggle a selection of all the recordings. You can toggle specific recordings by checking the box in the relevant row. Expanding the checkbox drop down enables the ability to toggle all recordings, mark as unwatched, and delete selected recordings

Location: Identifies the city (if available) and country the website was accessed from

Referrer: Reveals the referral source. Common examples include Google, a website affiliate, or Google Ads Services

Entry Page: Which page the visitor entered the website on

Last Seen: When this recording was last viewed

Pages: How many pages the user visited during their session. Expanding the pages icon for a specific recording will list all of the pages the user visited, the time they spent on each page, and enables you to watch the recording of that specific page

Duration: How long the visitor spent on the site

Device: What browser, OS, and device type the visitor used to visit your site

Refresh icon: Refreshes the recording list and adds any new recordings

Hovering over any of the recordings will reveal more options, which are explained below.

Star icon: Clicking this icon will 'star' or bookmark this particular recording. You can find all of the starred recordings under the 'All Recordings' drop down at the top.

List icon: Clicking this icon gives you the option to add a tag, download the recording, or delete the recording

Play icon: Clicking this icon will open a new tab and start playing the recording

Playback Window

Learn how to adjust the controls of the sample recording below.

Player Controls

The areas of color indicate high levels of user interaction.

Page dropdown: The name of the page you're currently watching and the amount of time the visitor spent browsing on the page. Expanding this list enables you to switch to a different page in the recording

Rewind / Fast forward: 'Rewind' to previous page or 'Fast Forward' to next page in the recording

Play/Pause icon: Play/Pause the recording

Speed icon: Changes the playback speed of the recording. You can change the speed to x1, x2, x4, x8

Dropdown button: Clicking this toggle expands a tab with further detailed information about the recording. This includes the location, IP, ISP, device, screen resolution, language, referrer, start time, duration, and any tags or variables

Star icon: 'Stars' or bookmarks the recording

Menu icon: Clicking this icon gives you the option to download the recording, go to the live page, or go to our support center

For a full walk-through of the recording list and the recording playback, you can also watch this video.