SugarCRM Named One of the 10 Most Successful Open Source Projects of 2012 by Network World Magazine

SugarCRM, the market-leading customer relationship management (CRM)
company that enables effective customer engagement enterprise-wide,
announced today that the company has been named one of the most
successful open source projects of 2012 by Network World Magazine.

“Sugar has become an open source success story,” said Alan Shimel,
Network World. “For a long time it was considered just an open source
version of Salesforce.com, but has emerged from Salesforce’s shadow and
become a CRM power in its own right. With lots of ways to consume Sugar,
there is a model and price point for just about everyone. While
continuing to innovate, Sugar has found its place.”

“We are passionate about delivering the choice and value that our
solution editions, deployment options, and open ecosystem provide to the
CRM market,” said Lorna Heynike, Senior Vice President, Marketing,
SugarCRM. “SugarCRM has continued to focus on delivering a pure-play CRM
platform that addresses the top problem of our customers: enabling
everyone in the organization to effectively engage with customers and
drive value on every interaction. We are honored to be recognized by
Network World as one of the top 10 successful open source projects of
2012.”

SugarCRM democratizes customer engagement, empowering every professional
who interacts with the customer to excel at their job. SugarCRM’s market
leading open Customer Relationship Management (CRM) platform delivers
the agility, flexibility, and security required to equip each customer
facing professional with the relevant information and tools they need to
effectively collaborate and engage with their customer, both within and
beyond the enterprise. SugarCRM applications have been downloaded more
than 11 million times and currently help over 1,000,000 end users across
disciplines effectively engage their customers. Over 7,000 organizations
have chosen SugarCRM's On-Site and Cloud Computing services over
proprietary alternatives. SugarCRM has been recognized for its customer
success and product innovation by CRM
Magazine, InfoWorld
and Customer
Interaction Solutions.

The Workspace-as-a-Service (WaaS) market will grow to $6.4B by 2018. In his session at 16th Cloud Expo, Seth Bostock, CEO of IndependenceIT, will begin by walking the audience through the evolution of Workspace as-a-Service, where it is now vs. where it going.
To look beyond the desktop we must understand exactly what WaaS is, who the users are, and where it is going in the future. IT departments, ISVs and service providers must look to workflow and automation capabilities to adapt to growing demand and the rapidly changing workspace model.

Even as cloud and managed services grow increasingly central to business strategy and performance, challenges remain. The biggest sticking point for companies seeking to capitalize on the cloud is data security. Keeping data safe is an issue in any computing environment, and it has been a focus since the earliest days of the cloud revolution. Understandably so: a lot can go wrong when you allow valuable information to live outside the firewall. Recent revelations about government snooping, along with a steady stream of well-publicized data breaches, only add to the uncertainty

SYS-CON Events announced today that Dyn, the worldwide leader in Internet Performance, will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY.
Dyn is a cloud-based Internet Performance company. Dyn helps companies monitor, control, and optimize online infrastructure for an exceptional end-user experience. Through a world-class network and unrivaled, objective intelligence into Internet conditions, Dyn ensures traffic gets delivered faster, safer, and more reliably than ever.

Hadoop as a Service (as offered by handful of niche vendors now) is a cloud computing solution that makes medium and large-scale data processing accessible, easy, fast and inexpensive.
In his session at Big Data Expo, Kumar Ramamurthy, Vice President and Chief Technologist, EIM & Big Data, at Virtusa, will discuss how this is achieved by eliminating the operational challenges of running Hadoop, so one can focus on business growth. The fragmented Hadoop distribution world and various PaaS solutions that provide a Hadoop flavor either make choices for customers very flexible in the name of opti...

As organizations shift toward IT-as-a-service models, the need for managing and protecting data residing across physical, virtual, and now cloud environments grows with it. CommVault can ensure protection &E-Discovery of your data – whether in a private cloud, a Service Provider delivered public cloud, or a hybrid cloud environment – across the heterogeneous enterprise.
In his session at 16th Cloud Expo, Randy De Meno, Chief Technologist - Windows Products and Microsoft Partnerships, will discuss how to cut costs, scale easily, and unleash insight with CommVault Simpana software, the only si...

Cloud data governance was previously an avoided function when cloud deployments were relatively small. With the rapid adoption in public cloud – both rogue and sanctioned, it’s not uncommon to find regulated data dumped into public cloud and unprotected. This is why enterprises and cloud providers alike need to embrace a cloud data governance function and map policies, processes and technology controls accordingly.
In her session at 15th Cloud Expo, Evelyn de Souza, Data Privacy and Compliance Strategy Leader at Cisco Systems, will focus on how to set up a cloud data governance program and s...

Roberto Medrano, Executive Vice President at SOA Software, had reached 30,000 page views on his home page - http://RobertoMedrano.SYS-CON.com/ - on the SYS-CON family of online magazines, which includes Cloud Computing Journal, Internet of Things Journal, Big Data Journal, and SOA World Magazine. He is a recognized executive in the information technology fields of SOA, internet security, governance, and compliance. He has extensive experience with both start-ups and large companies, having been involved at the beginning of four IT industries: EDA, Open Systems, Computer Security and now SOA.

The industrial software market has treated data with the mentality of “collect everything now, worry about how to use it later.” We now find ourselves buried in data, with the pervasive connectivity of the (Industrial) Internet of Things only piling on more numbers. There’s too much data and not enough information.
In his session at @ThingsExpo, Bob Gates, Global Marketing Director, GE’s Intelligent Platforms business, to discuss how realizing the power of IoT, software developers are now focused on understanding how industrial data can create intelligence for industrial operations. Imagine ...

Operational Hadoop and the Lambda Architecture for Streaming Data
Apache Hadoop is emerging as a distributed platform for handling large and fast incoming streams of data. Predictive maintenance, supply chain optimization, and Internet-of-Things analysis are examples where Hadoop provides the scalable storage, processing, and analytics platform to gain meaningful insights from granular data that is typically only valuable from a large-scale, aggregate view. One architecture useful for capturing and analyzing streaming data is the Lambda Architecture, representing a model of how to analyze rea...

SYS-CON Events announced today that Vitria Technology, Inc. will exhibit at SYS-CON’s @ThingsExpo, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY.
Vitria will showcase the company’s new IoT Analytics Platform through live demonstrations at booth #330. Vitria’s IoT Analytics Platform, fully integrated and powered by an operational intelligence engine, enables customers to rapidly build and operationalize advanced analytics to deliver timely business outcomes for use cases across the industrial, enterprise, and consumer segments.

The Internet of Things (IoT) promises to evolve the way the world does business; however, understanding how to apply it to your company can be a mystery. Most people struggle with understanding the potential business uses or tend to get caught up in the technology, resulting in solutions that fail to meet even minimum business goals.
In his session at @ThingsExpo, Jesse Shiah, CEO / President / Co-Founder of AgilePoint Inc., showed what is needed to leverage the IoT to transform your business. He discussed opportunities and challenges ahead for the IoT from a market and technical point of vie...

Advanced Persistent Threats (APTs) are increasing at an unprecedented rate. The threat landscape of today is drastically different than just a few years ago. Attacks are much more organized and sophisticated. They are harder to detect and even harder to anticipate. In the foreseeable future it's going to get a whole lot harder. Everything you know today will change. Keeping up with this changing landscape is already a daunting task. Your organization needs to use the latest tools, methods and expertise to guard against those threats. But will that be enough? In the foreseeable future attacks w...

HP and Aruba Networks on Monday announced a definitive agreement for HP to acquire Aruba, a provider of next-generation network access solutions for the mobile enterprise, for $24.67 per share in cash. The equity value of the transaction is approximately $3.0 billion, and net of cash and debt approximately $2.7 billion. Both companies' boards of directors have approved the deal.
"Enterprises are facing a mobile-first world and are looking for solutions that help them transition legacy investments to the new style of IT," said Meg Whitman, Chairman, President and Chief Executive Officer of HP...

Containers and microservices have become topics of intense interest throughout the cloud developer and enterprise IT communities.
Accordingly, attendees at the upcoming 16th Cloud Expo at the Javits Center in New York June 9-11 will find fresh new content in a new track called PaaS | Containers & Microservices
Containers are not being considered for the first time by the cloud community, but a current era of re-consideration has pushed them to the top of the cloud agenda. With the launch of Docker's initial release in March of 2013, interest was revved up several notches. Then late last...

The explosion of connected devices / sensors is creating an ever-expanding set of new and valuable data. In parallel the emerging capability of Big Data technologies to store, access, analyze, and react to this data is producing changes in business models under the umbrella of the Internet of Things (IoT). In particular within the Insurance industry, IoT appears positioned to enable deep changes by altering relationships between insurers, distributors, and the insured.
In his session at @ThingsExpo, Michael Sick, a Senior Manager and Big Data Architect within Ernst and Young's Financial Servi...

The explosion of connected devices / sensors is creating an ever-expanding set of new and valuable data. In parallel the emerging capability of Big Data technologies to store, access, analyze, and react to this data is producing changes in business models under the umbrella of the Internet of Things (IoT). In particular within the Insurance industry, IoT appears positioned to enable deep changes by altering relationships between insurers, distributors, and the insured.
In his session at @ThingsExpo, Michael Sick, a Senior Manager and Big Data Architect within Ernst and Young's Financial Servi...

PubNub on Monday has announced that it is partnering with IBM to bring its sophisticated real-time data streaming and messaging capabilities to Bluemix, IBM’s cloud development platform.
“Today’s app and connected devices require an always-on connection, but building a secure, scalable solution from the ground up is time consuming, resource intensive, and error-prone,” said Todd Greene, CEO of PubNub. “PubNub enables web, mobile and IoT developers building apps on IBM Bluemix to quickly add scalable realtime functionality with minimal effort and cost.”

Sensor-enabled things are becoming more commonplace, precursors to a larger and more complex framework that most consider the ultimate promise of the IoT: things connecting, interacting, sharing, storing, and over time perhaps learning and predicting based on habits, behaviors, location, preferences, purchases and more.
In his session at @ThingsExpo, Tom Wesselman, Director of Communications Ecosystem Architecture at Plantronics, will examine the still nascent IoT as it is coalescing, including what it is today, what it might ultimately be, the role of wearable tech, and technology gaps stil...

In the consumer IoT, everything is new, and the IT world of bits and bytes holds sway. But industrial and commercial realms encompass operational technology (OT) that has been around for 25 or 50 years. This grittier, pre-IP, more hands-on world has much to gain from Industrial IoT (IIoT) applications and principles. But adding sensors and wireless connectivity won’t work in environments that demand unwavering reliability and performance.
In his session at @ThingsExpo, Ron Sege, CEO of Echelon, will discuss how as enterprise IT embraces other IoT-related technology trends, enterprises with i...

In my first blog I wrote about SharePoint System Performance Health Checks beyond looking at CPU and Memory Metrics. In this blog, I cover deployment related performance health problems that I always check when looking at a SharePoint Installation. Especially after deploying new hardware, new sites, pages, views, custom or third-party Web Parts (e.g., from AvePoint, K2, Nintex, Metalogix, etc.) it’s important to perform certain deployment sanity checks. While you may have nobody reporting issues...

DevOps is an approach that improves collaboration among Dev and Ops teams to enable fast delivery of applications and ensure impeccable end-user experience. BizDevOps takes the concept of DevOps to a new level – by bringing the business context and insights to day to day DevOps activities. BizDevOps ensures that Dev and Ops focus on what matters to the business and also introduces the Biz persona (line-of-business manager, product manager) as a key stakeholder in the process.
IDC recently pub...

Skeuomorphism usually means retaining existing design cues in something new that doesn’t actually need them. However, the concept of skeuomorphism can be thought of as relating more broadly to applying existing patterns to new technologies that, in fact, cry out for new approaches.
In his session at DevOps Summit, Gordon Haff, Senior Cloud Strategy Marketing and Evangelism Manager at Red Hat, will discuss why containers should be paired with new architectural practices such as microservices ra...

The challenge facing today’s project management professionals is supporting a more agile approach to software releases while managing orderly governance and production controls that are necessary. Project managers have become air traffic controllers landing more projects more frequently on more runways, and as the skies become more crowded it’s important to understand both the trends and some strategies for managing the increasingly agile enterprise.

Our guest on the podcast this week is Mark Thiele, EVP of Data Center Technology at Switch.
We discuss the idea that private clouds are often equated with do-it-yourself and why that should be changed.
Taking sure you are receiving the private environment you need at a cost that can support your business.
Listen in to learn the different ways to own and manage a private cloud.

It’s easy to fall into a pattern of dysfunctional releases, release processes that are characterized by delay, inefficiency, and endless meetings that encourage people to view releases as a problem. These are the kinds of meetings that inspire references to the movie Office Space or emails that include clippings of the cartoon Dilbert - repetitive meetings to answer the same questions over and over again all because people lack the tools to connect the issue tracker with the change management sy...

It’s inevitable that web application problems are going to happen. Here at Neotys, our business is based on helping you prevent problems through website monitoring and testing. But problems can come from anywhere, and sometimes you just need to know where to look. So we decided to put together a short guide on some of the most common performance issues you’ll encounter.
Now, it's important to remember that the best way to address performance problems is to find and eliminate them before they af...

Containers and microservices have become topics of intense interest throughout the cloud developer and enterprise IT communities.
Accordingly, attendees at the upcoming 16th Cloud Expo at the Javits Center in New York June 9-11 will find fresh new content in a new track called PaaS | Containers & Microservices
Containers are not being considered for the first time by the cloud community, but a current era of re-consideration has pushed them to the top of the cloud agenda. With the launch ...

Application metrics, logs, and business KPIs are a goldmine. It’s easy to get started with the ELK stack (Elasticsearch, Logstash and Kibana) – you can see lots of people coming up with impressive dashboards, in less than a day, with no previous experience. Going from proof-of-concept to production tends to be a bit more difficult, unfortunately, and it tends to gobble up our attention, time, and money.
In his session at DevOps Summit, Otis Gospodnetić, co-author of Lucene in Action and founder...

DevOps is all about removing barriers to rapid, safe delivery of new experiences to your customers. Much of this revolves around automating error-prone, human-driven processes so that processes can be standardized, scaled, and varied programmatically. Some of the types of tools used in a DevOps-minded organization might include version control systems, automation servers, and configuration management systems. Many tools can be used across categories, with varying amounts of success. Some vendors...

Log data provides the most granular view into what is happening across your systems, applications, and end users. Logs can show you where the issues are in real-time, and provide a historical trending view over time. Logs give you the whole picture.
Logstash is an open source tool for managing events and logs. It is used to collect, search and store logs for later use. If you are using Logstash to collect logs from across your infrastructure already, and you are looking for more sophisticated ...

Over the last couple of years I have talked to numerous enterprise customers, analysts, industry pundits, and others interested in cloud technologies, and one thing is abundantly clear – Platform-as-a-Service (PaaS) seems to mean different things to different people. But the term PaaS is irrelevant – it's just noise. What is relevant, and what is important, is what PaaS does: enable applications. That's what enterprises care about. They want to accelerate application development to get products ...

I recently had the opportunity to attend UI19 in Boston, a long-running conference focused on user experience design and ways to be more effective in a UX role as part of a larger team. One of the presentations in particular stuck with me as I returned to Boulder thinking about VictorOps and our evolution as an early stage startup.
Presented by Kim Goodwin, her talk on Principles, Values, and Effective Design Teams touched on a number of challenges we’ve experienced first-hand here at VictorO...

In his session at DevOps Summit, Tapabrata Pal, Director of Enterprise Architecture at Capital One, will tell a story about how Capital One has embraced Agile and DevOps Security practices across the Enterprise – driven by Enterprise Architecture; bringing in Development, Operations and Information Security organizations together. Capital Ones DevOpsSec practice is based upon three "pillars" – Shift-Left, Automate Everything, Dashboard Everything. Within about three years, from 100% waterfall, C...

These are some the Key Release Management Metrics our clients use to continually tune their release management process.
1. Number of Changes pending future system releases (Backlog)
2. Number of Successful Changes within a Release
3. Number of Failed Changes in a Release (Percentage of Failed Changes)
4. Number of Outages Caused by a Release
5. Number of Incidents Caused by a Release

Thanks to Docker, it becomes very easy to leverage containers to build, ship, and run any Linux application on any kind of infrastructure. Docker is particularly helpful for microservice architectures because their successful implementation relies on a fast, efficient deployment mechanism – which is precisely one of the features of Docker.
Microservice architectures are therefore becoming more popular, and are increasingly seen as an interesting option even for smaller projects, instead of bein...

Security can create serious friction for DevOps processes. We've come up with an approach to alleviate the friction and provide security value to DevOps teams.
In her session at DevOps Summit, Shannon Lietz, Senior Manager of DevSecOps at Intuit, will discuss how DevSecOps got started and how it has evolved.
Shannon Lietz has over two decades of experience pursuing next generation security solutions. She is currently the DevSecOps Leader for Intuit where she is responsible for setting and driv...

Over on the other side of the fence IT ops are screaming at the various portfolio dev teams for releasing highly risky functionality way too frequently but since the Agile dev adoption production has only had a couple of low priority P4 incidents caused by bad code releases. Things must be looking good with the new dev process but then a few months down the track BAM a P1 incident the Monday morning after a agile delivered release is deployed. Highly important business functionality is broken in...

It’s become easy to monitor applications that are deployed on hundreds of servers – thanks to the advances in application performance management tools. But the more data you collect the harder it is to visualize the health state in a way that a single dashboard tells you both the overall status as well as the problematic component.
Eugene Turetsky (Dynatrace) and Stephan Levesque (SSQ Financial Group) shared their solution for monitoring large IT infrastructures that contain several hundred com...

DevOps was created to reduce many of these same conflicts and while DevOps has had several high-profile successes it still presents a challenge for larger organizations. Large enterprises managing mission-critical systems still have separate silos for development and operations. In this post I discuss how DevOps fits into the enterprise and what release managers can do to adapt and extend DevOps to meet the challenges present in larger businesses.
First, I’m going to define DevOps. Then I’m goi...

The competition among public cloud providers is red hot, private cloud continues to grab increasing shares of IT budgets, and hybrid cloud strategies are beginning to conquer the enterprise IT world.

Big Data is driving dramatic leaps in resource requirements and capabilities, and now the Internet of Things promises an exponential leap in the size of the Internet and Worldwide Web.

The world of SDX now encompasses Software-Defined Data Centers (SDDCs) as the technology world prepares for the Zettabyte Age.

Add the key topics of WebRTC and DevOps into the mix, and you have three days of pure cloud computing that you simply cannot miss.

Cloud Expo - the world's most established event - offers a vast selection of 130+ technical and strategic Industry Keynotes, General Sessions, Breakout Sessions, and signature Power Panels. The exhibition floor features 100+ exhibitors offering specific solutions and comprehensive strategies. The floor also features two Demo Theaters that give delegates the opportunity to get even closer to the technology they want to see and the people who offer it.

Attend Cloud Expo. Craft your own custom experience. Learn the latest from the world's best technologists. Find the vendors you want and put them to the test.