ITOC Lead Administrator

Job Locations
US-AZ-Scottsdale

Posted Date
1 month ago(12/12/2018 4:40 PM)

Job ID

2018-2243

# of Openings

1

Category

Information Technology

Type

Regular Full-Time

Type Details

Direct

Complete Description

Our Customer located in North Scottsdale is searching for an ITOC Lead Administrator. The IT Operations Center primarily responsible for providing 24x7x365 monitoring of alerts for internal and client systems and network environments. The Lead administrator will be involved in performing initial troubleshooting and act as an escalation point for ITOC administrators when necessary. The Lead Administrator will track in-bound support requests from internal and external clients and customers. This position will be assigned to the night shift and will have supervisory responsibility over the night shift ITOC administrators.

Technical Job duties include:

Initial ticket triage and performing tier 1 and tier 2 troubleshooting for all incidents and alerts

Provides excellent customer service and support to a variety of customers

Escalation of issues to appropriate engineering teams

Perform tasks in accordance with established policies, procedures and processes