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Akron General Visitor Guide - Welcome

Dear Patient,

Welcome to Cleveland Clinic Akron General. We are pleased that you have chosen us as your healthcare provider.

At Akron General, it is our goal to be the best place to receive care – an optimal place for healing and a permanent resource for patients and families in times of sickness and health. Our caregivers, regardless of their job titles, always work hard to create an excellent patient experience for you. That’s what our work is about – patients and families.

Each of our physicians, nurses, administrators, hospital staff members and volunteers is committed to providing the highest quality of care with sensitivity to individual needs and concerns. We know you have a choice when it comes to your healthcare – thank you for choosing us and trusting in us.

This Visitor Guide will be a useful resource to you and your loved ones during your stay. If you have any questions or there is anything we can do to make your stay more comfortable, please feel free to ask any of our caregivers.

Visitor ID Badge

Cleveland Clinic has a Visitor Photo Badging System in its regional hospitals. Adult visitors need to show a valid photo ID to enter the hospital after normal visiting hours. Upon entering the hospital, visitors are given a badge that shows their name and photo, room destination and expiration date (extended badges are available). It must be worn on the outermost clothing.

Laboratory

No appointment is needed for routine lab tests and most insurance plans are accepted, regardless of your physician’s affiliation. Simply bring your physician’s order to any of our draw sites with your photo ID and insurance information.

Accommodations & Services

Spiritual CareA Chaplain is in the hospital and available 24 hours a day. Patients may request a Chaplain or arrange a visit from their own clergy by asking a caregiver or calling the Spiritual Care Department. 330.344.6609.

The Chapel, located off the Main lobby, is open to all faiths and our services are designed to meet the needs of whoever attends. Chapel services are conducted by Chaplains.

OmbudsmanPhone: 330.344.6711
The Ombudsman is the liaison between Akron General and the patient in resolving problems that may arise during the course of treatment. We recommend that patients first attempt to address their concerns with the department in which the problem occurred. If you do not reach a resolution with the person providing your care, we encourage you to contact the department manager or supervisor. If these attempts are unsatisfactory, call our Ombudsman Office 8 a.m. – 4:30 p.m., Monday-Friday, or you can leave a message anytime. Presenting a complaint does not in itself compromise a patient’s future access to care.

Amenities & Dining

Guest Meals

If a family member or friend would like to dine in
your room at your meal time, a guest tray can be
ordered at an additional cost and delivered with
your meal for family and friends to enjoy.

Other Dining Options

Employee Cafeteria Located on the lower level of the hospital, the employee cafeteria is open to visitors, during the following hours, offering a variety of nutritional meal choices. Some items are not available during all hours.

Hours: Monday - Sunday

Breakfast: 6:45 a.m. - 10 a.m.

Lunch: 11 a.m. - 2 p.m.

Snacks: 2 p.m. - 3:30 p.m.

Dinner: 4:30 p.m. - 7:30 p.m.

3rd Shift: 1:30 a.m. - 3:30 a.m.

Fresh Inspirations Café
Located on lower level

Daily, 6:30 a.m. – 7 p.m.

Au Bon PainLocated in Main Lobby

Monday – Friday: 6 a.m. – 8 p.m.

Saturday – Sunday: 7 a.m. – 8 p.m.

*Special Hours: Closed for all national holidays.

Vending
Vending machines are located in the cafeteria, on the ground floor and throughout the hospital. Please ask a caregiver for the nearest vending location.

Shopping

Lori’s Gifts
Call 330.344.6909 for more information.
Located off of the Main Lobby

Monday – Friday: 7 a.m. – 9 p.m.

Saturday – Sunday: 9 a.m. – 8 p.m.

Proceeds from Lori's Gifts help support the charitable works of the Women's Board at Akron General.