Support

Frequently Asked Questions

Select A Question Below

What is the best way to contact the ADSI team?

The most efficient way to contact us about a tech support request is to submit your information via the online form so that we can get your request into the right hands as quickly as possible. You may also contact us at 603-216-6344. You will be prompted to leave a voicemail in our tech support queue and your product’s support specialist will return your call as soon as possible.

How do I get repairs or purchase support blocks if my equipment is out of warranty?

1-hour blocks of support can be purchased in advance by calling 603-216-6344. Once you have purchased the blocks, technicians will track the length of calls and/or service time.

Does support come with new purchases?

Free service is offered during the warranty periods in accordance with our Service Policy. Free service is offered by email after warranty periods, or $95/hour after the first 15 minutes of phone service after the warranty period. Phone service is available any time Monday – Friday 7:30 a.m. – 4: 30 p.m. EST (-5 GMT).

Who handles my support claims?

You will receive assistance from specialists who work with your specific machine every day. This is why we require the model number and serial number for support requests.

I am a Premier Dealer. Where can I get support?

Premier Dealers have a separate contact portal to get in touch with their tech support representatives. If you’re a Premier Dealer, click here

Do you offer maintenance?

Ship to ADSI: Yes. For the cost of shipping and any parts not covered under warranties, Allen Datagraph will offer maintenance.

On Site: For the cost of travel expenses, Allen Datagraph will send a technician to you.