Frank delivers some of the best customer service I've ever encountered.

I've been running the SHG for the past year, and I'm installing my BFRS+MBSA now.

As he said, if you have a concern, just reach out to him directly. He's consistently put up with my annoying emails at all hours on all days. I think I got a 1am response on a Saturday night one time.

Seriously, great products and great service. If you place an order when he is between production runs, you might have to wait a bit, but its worth the wait (and if the product is in stock, you get it promptly).