Articles

Looking for some insight to help you make a decision between uCare and Awesome Support for your business’ WordPress helpdesk solution? When you choose a helpdesk plugin, it’s a long-term decision that will affect the health of your business and the happiness of your customers. For that reason, it’s important to choose the tool that […]

Trying to choose between WSDesk and Awesome Support for your business’ WordPress helpdesk solution? A well-functioning helpdesk is going to have lots of moving parts. And when you’re just looking at a simple list of features, it’s hard to understand exactly how those moving parts come together. To help you better understand how WSDesk and […]

Introduction Are you trying to make the decision between JS Support Ticket vs Awesome Support for your company’s helpdesk solution? Because there are so many little features that can affect your support team’s productivity and workflows, choosing a WordPress helpdesk plugin can be a difficult decision. At first glance, many plugin’s feature lists look similar. […]

Introduction Struggling to choose between WP Support Plus vs Awesome Support? Choosing a WordPress helpdesk plugin is a tricky decision because so many of the important features aren’t immediately apparent on a simple bullet list. Sure – you can find plenty of helpdesk plugins that support “email piping”, but there might be huge differences in […]

We recently commissioned a research study on Help Desk plugins by hiring an experienced WordPress plugin reviewer to provide in-depth reviews of the top 8 WordPress Help Desk plugins. Of course, Awesome Support was included in the review. Below is the Awesome Support excerpt from the WordPress Helpdesk Ticketing Plugins 100 page e-book. Note: The […]

As part of our own competitive market analysis we contracted with an independent reviewer to review the top 8 WordPress plugins that are designed for help-desk and support operations. The final result is a 100 page e-book that we are giving away to readers of this article. It includes reviews of the following plugins: WATS […]