As a result, we have locked this user out of our forum and have changed their username to dragonfire6.delta.com to make it clear to everyone that it is Delta Air Lines who left those messages, not a random person. We have decided to leave the messages in place as an example of the very thing our members are here to complain about. You can view all the messages left by Delta Air Lines in our forum here.

It provides little comfort to know that instead of responding to our user's complaints, Delta Air Lines has chosen to ridicule the very customers that have been dissatisfied with their service after spending their hard-earned money flying with them.

We extend an open invitation to Delta Air Lines to publicly apologize to our members and to address our members complaints openly and publicly here on our forum with the attention and respect our members deserve.

Sincerely,
AirlineComplaints.org

Note: You can read another Delta Air Lines employee's response to this incident here.

Delta is doing the same thing on the Elliott.org forum, but it seems as though they are condoning it on that forum because when I brought up the subject I was immediately banned. Itís shameful and reprehensible.