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Recent Reviews from AutoNation Nissan Pembroke Pines

Always a great experience! You all should see Val M. As you service provider.

Elicel SimilienFeb 9, 2018

4

Took me in right away. They let me explain what was going on with my car. Very polite and on time with my cars info in a timely matter. Much appreciated. Thanks Nissan

Brett CFeb 6, 2018

1

My car received a recall notice. I have called twice within 2 weeks and they are still do even know when the parts will be in. Horrible communication skills.

Ki WiellaFeb 5, 2018

1

The vendor think we are stupid ....

Luis AnelloFeb 4, 2018

5

The service I received was EXCELLENT! Everyone was professional,friendly and helpful. They made what is otherwise a difficult process, very pleasant, simple and easy. They provided explanations for everything and demonstrated that they are willing to work with everyone. The agent Lloyd was exceptionally helpful, thorough, kind, detailed and knowledgeable, patient and professional. He is an excellent asset to the dealership.

Georgia PhillipsFeb 3, 2018

5

I have leased several cars from different Auto Nation dealerships and enjoyed this experience as much as the experience of dealing for a new car can be, with less stress. Robert Barona the salesman was very helpful in locating the car I was looking for and quoted me the costs over the phone, and the deal remained the same in the dealership, no games. I was impressed with the sales manager Rob, that worked the floor, not hidden in his office. He was extremely helpful in closing the deal.

Anthony MorabitoFeb 3, 2018

5

my experience was excellent no problems, my service writer is very knowledgeable

Deborah KaliserFeb 2, 2018

1

Can’t ever get a phone call back when requesting information about a purchase. Employees answer the phone with no introduction. Most unprofessional dealership I’ve dealt with.

Daniel RaskeFeb 1, 2018

5

Great experience and I drove away a happy girl. Thanks Earl!

Ginny FujinoJan 30, 2018

5

Carlos Ruiz was very helpful. He kept me informed of everything that was going on with my car and explained everything to me.

Kimberly OrangeJan 30, 2018

4

Love my new Sentra My son says it. really is a bit sporty looking for an old lady, but it seems perfect to me. My experience with Auto Nation was pleasant and the salesman, Cesar Obando tried his very best to satisfy my needs and concerns. All in all a satisfying experience.

Elaine KugelmanJan 29, 2018

5

Only thing I didn't like when I was shopping for a new car when I went in no one acknowledge me, I had to go up to the desk & asked the receptionist for someone to help me & that was one of things that I didn't like.

Joyce ByronJan 29, 2018

4

Great Nissan Dealer

Mauro MunozJan 26, 2018

1

Dishonest. They will always find something wrong with your car every time you take it in.

Very good experience with my second lease from this dealership. My salesman Terry Thompson was professional and extremely helpful.

Tbrown41Jan 22, 2018

2

Since I purchase the vechicle from Autonation at Pembroke Pines on Dec 29, It didn't have the book Manuel for my car. I told them that I didn't receive it and then they said that they would order one for me. And I still haven't get the book Manuel for my vehicle.

Benjy NicoleauJan 22, 2018

3

Nothing to say about this dealership. It i s a dealership doing what dealerships do TRY TO SELL CARS. Unfortunately could not find one to my liking

Barbara StromerJan 21, 2018

5

Awesome dealer! I had a good experience in my purchase!

Rogerio Alves BatistaJan 21, 2018

3

I wasn't too happy with the service of the mechanic - brakes started making noise; however, the LaMar (Service Advisor) was great, he's very professional, personable and approachable. Although, I was unable to have the car re-inspected, LaMar was very willing to remedy the situation.

Lorraine JacksonJan 20, 2018

4

My service person is great and aleays tells me about discounts that they have. My 2011 Rogue has never given me major engine issues.

Anne Petit-PharJan 20, 2018

5

Had great service, Respond time and friendly atmosphere

Nelson LopezJan 18, 2018

5

Caesar was an excellent salesman. Very enjoyable experience.

Gloria OlmsteadJan 18, 2018

5

very great experience.friendly staff very helpful all in all recommend it to all

Camille TabetJan 18, 2018

2

The used car I brought from them stuck after 9 months, and they can't event fix it.

J. BernardJan 16, 2018

1

Had an 11:20 appointment and still here at 1:00. It's always like that here. You would think they would have workers specifically for appointments and another group of workers focused on walk-ins; therefore, making those who didn't have an appointment wait. Maybe autonation needs to take away the appointments and make it walk in only since there's clearly no benefit of making one.

T DawkinsJan 6, 2018

1

I received terrible customer service. Never again. They failed to explain things in full detail as a first time buyer. I did them a favor. Plus throughout the experience there was never a direct person. When I had questions, of course no one is available to answer them. Plus on top of this I’m not even in the car I wanted. The lack of understanding and lack of information I had received..they took advantage of the situation I was in. never again. I am beyond furious with this company and I will Be reporting their service to Nissan themselves. Go elsewhere.

Joselyn RomeroJan 5, 2018

1

3 hours just to change a tire!

orionhiphopDec 23, 2017

4

Very polite, helpful, consumer friendly. Down side is time waiting almost 3 hours for oil change and rotation.

Evie CritelliDec 23, 2017

5

My experience with AutoNation Nissan Pembroke Pines has been always superb! Juan Amaya, the Service Advisor, is very professional and helpful.

Lourdes Albo-BeydaDec 23, 2017

4

They are attentive & helpful with the customer.

Richard LluveresDec 21, 2017

4

Comparing to Palmetto 57 and Ft. Lauderdale I would rate it 4 for its speed. Lounge is not welcoming and the showroom is just not ok. Ft. Lauderdale has the most friendly showroom but since they are small the service takes a bit more time. Palmetto is the biggest with a big showroom and a lot of workers but this mean that everyone goes there. Once took me 2h to have my service done the same service that AutoNation took 45 min.

Rodrigo H N MagalhaesDec 15, 2017

1

Very very unprofessional place , we are disappointed with this dealer and the staff. "ATTENTION BE CAREFUL' They made late PAYMENT TO THE payoff of my trade in vehicle affecting my credit. I CALLED SEVERAL TIMES TO SPEAK WITH THE SALE MANAGER WHO NEVER TOOK MY CALLS OR RESPONSE TO MY MESSAGES. I WILL TAKE THIS CASE TO THE NEXT LEVEL IN THE COURT. REALLY BAD EXPERIENCE AND I DEFINITELY WONT RECOMMEND TO ANYBODY GO THERE.

Sebastian BarreraDec 12, 2017

4

Nice and organized dealership! Need service? I recommend to look for adviser Justin, he is courteous and knowledgeable.

Tony LinDec 11, 2017

5

Wonderful experience! From the first text to the final paper signed. Everyone was pleasant, helpful and not pressuring. I am so glad to have met and worked with Diana Peach on our purchase. I would recommend giving her a call if you are looking for a person and not a robot to sell you a car.

Shawn NamorDec 11, 2017

1

Tires are not being rotated properly when I have taken in my SUV for an oil change. I mentioned it to the service rep. and still I noticed nothing was done to the tires. Very disappointed with the last two service maintenance appointments.

William HambletonDec 8, 2017

5

I can't complain. My car was ready in less than an hour. Carlos Ruiz was super nice and professional.

Yanet DuqueDec 6, 2017

1

This review is merely for the (lack of) Service Department, as my salesman Lloyd has always been great to me and I've driven off in 4 new vehicles thanks to him. The (lack of) Service Department is awful. I have a problem with the truck I leased earlier this year and despite the numerous voicemails I left for my service agent and the service manager, they refuse to call me back to help me resolve this issue. Their treatment for a long-time customer is appalling, and I will be bringing my vehicle to another Nissan dealership for service going forward.

Steven SNov 27, 2017

1

The (lack of) Service Department is awful. I have an ongoing problem with the truck I leased earlier this year that they can't resolve, and despite the numerous voicemails I left for my service agent and the service manager, they refuse to call me back to help me resolve this issue. This is my fourth vehicle from this dealership, and their treatment for a long-time customer is appalling. I will be bringing my vehicle to another Nissan dealership for service going forward.

StevenS16Nov 27, 2017

5

This is my 6th Nissan vehicle, I cant say it enough after buying, now you have to deal with service. AutoNation service is great, very accommodating, very busy but always on time. I highly recommend AutoNation service department in Pembroke Pines. I have dealt with CHris, Justin and Robert. Excellent ,

Susana FranklinNov 27, 2017

3

This review is merely for the (lack of) Service Department, as my salesman Lloyd has always been great to me and I've driven off in 4 new vehicles thanks to him. The (lack of) Service Department is awful. I have a problem with the truck I leased earlier this year and despite the numerous voicemails I left for my service agent and the service manager, they refuse to call me back to help me resolve this issue. Their treatment for a long-time customer is appalling, and I will be bringing my vehicle to another Nissan dealership for service going forward.

Steven S.Nov 27, 2017

5

Great experience, your service was fantastic specialy Justin Lockwood who was really professionnal with us. I will be please to recommand you to our friend . Thank you for evereything! Luc Desrochers

Luc DesrochersNov 27, 2017

1

very bad sellers a man before asking for the car that I was interested in buying he said that if he had money to pay for that badly selling car he would never return to this place if they do not want to show you the cars

FAVI PRODUCERNov 24, 2017

5

These guys are always so quick and efficient. I was out of there in an hour. Excellent.

Rob WestlakeNov 23, 2017

5

Great customer service. I received daily updates and my car was ready within a timely manor

Christine RojasNov 21, 2017

1

Becareful who you deal with. Do not bring a trade to this place, you will get screwed. Used car manager is a pig in every sence of the word.

Roger PouNov 16, 2017

1

I was given the wrong car when I picked up my car. Since I am 92 years old and the car looked almost exactly like mine, I did not realize I had driven the wrong car home until after I arrived at my house and noticed that it was NOT my car. The dealer agreed to bring me my car and take back the wrong car; however, this was a prime example of poor and careless customer service and attention to detail.

Juan MirandaNov 13, 2017

1

I had an appt.for my aide to take my car in at 11am and was told a courtsy transport would take her home as I explained that I am dependent on her. At 1.30 sbe was still not acco odated so sbe decided to wait for my car to be finished. She finally departed at 2.15. Why make promises you cannot keep.

Renee KropnickNov 8, 2017

5

Fantastic experience. The salesperson Mr. Lloyd Clarke is a great asset to your company. He was very professional and pleasant throughout out the entire purchase of my new car. Overall a very easy way to purchase a car. I highly recommend Mr Clarke and the dealership.

Maria ArrebolaNov 7, 2017

4

Very happy! They have a great package to keep your car maintenanced.

Lillian SandovalNov 7, 2017

5

THIS DEALER PROVIDES OUTSTANDING SERVICE. THERE ARE NO WORDS TO DESCRIBE IT BETTER.

Maria PenaherreraNov 6, 2017

5

This time aroun d , service was good. Thanks to Val

Rosemarie GordonNov 2, 2017

2

Been a customer here for the last 6 yrs. Always had an outstanding service... in the last 2 maintenance had a service that wasn't the norm for the place... This time was the one that I decided to write a review. Came for a regular oil change and ended up waiting almost 3 hrs (had appointment) for a oil/filter change/recall and a battery replacement... the initial inspection the adviser noticed something on my battery and diagnostics a battery service to fix it ($50) and I said yes... kept waiting there and I had to ask the status after 2hrs waiting... He told me max 20 mins.. After more than that, adviser came to tell me that it was the battery that needed replacement. I was so mad because they diagnostics well from the beginning and had to wait all this time. I said yes to replacement because i need it to get out of there. I ended up buying ($165). Talking to a mechanic later, he told me that it a funji that cleaning and putting W40 will solve the issue my car was working fine... I ended paying $265 for the whole bill and leaving 3 hrs after... I wasn't a happy camper at all. I think they need to improve in the waiting time plus improve in the expertise for their adviser and mechanics to have the accurate work plan from the beginning to reduce waiting time and cost for the customer. Thank you

Keyla ChimelisNov 1, 2017

1

This dealership is very unorganized and doesn’t communicate very well. Would not recommend.

Emma SmithOct 27, 2017

4

Very good in costumer service and time .....................................................

Eduardo RodriguezOct 27, 2017

5

The easiest and most comfortable car buy I have ever had.

Jack LevyOct 26, 2017

5

The facility is clean and in good conditions. The service was fast.

Manuel SimonOct 25, 2017

4

Very nice facility environment. Excellent customer services and most important they take care of your car as you deserve.

yordanis suarez penaOct 24, 2017

5

Always truthful with your service needs and very much helpful all the way to the driver who takes you home.

YvonneOct 24, 2017

4

Great exceptstated tire pressure was off at every tire. I believe it was. Ever checked!

Anthony MachadoOct 24, 2017

1

Terrible experience! I made an appointment for 8:30AM. I arrived at 8:30am and was told my car would be ready in 45minutes. An hour and a half later, I look out the window and see that my car hasn’t been moved. When I ask Justin he said they would start working on it. Forward to 2 and a half hour later, and I am still waiting for the car. Terrible experience!!!

Michelle MeloOct 21, 2017

5

Great service, my car rides great. My service person was very nice and explained everything.

Miriam T LevyOct 18, 2017

5

Robert Williams was very, very good. I drove a great distance because he treated me well 18 months ago at his previous location. I was not disappointed. He defines "Customer Care".

William ReynoldsOct 18, 2017

5

Having recently lost my car to Hurricane Irma, I was unexpectedly put into a position of having to get a new one. After doing some research, I decided I would look into a Nissan Rogue and went to Autonation Nissan Pembroke Pines. Upon arriving at the dealership , I was met by Wilfredo Cordero, Sales and Leasing professional, who was the absolute best (plus he also serves up a wicked cup of coffee). Wilfredo takes an honest approach to his job, willing to assist however possible, all to ensure that the I was happy with price, vehicle selection, and the overall car buying/leasing experience, which let's face it, can be taxing to say the least. Wilfredo make certain to break all these conceptions and truly made the whole experience a pleasure. This same mentality and business ethic even extended into Finance and Jason Moreta, Financial Services Manager, who was also fantastic to deal with (and he has a great sense of humor as well). In all, the car buying experience could not have been smoother. Congratulations Autonation Nissan Pembroke Pines on such a fantastic crew. They truly make the difference from what could have otherwise been a very stressful ordeal with other dealerships!

Mitch PizikOct 16, 2017

1

Service department is not good. Had to wait almost three hours for an oil change. The people don't care seeing you there upset and if you ask them something they could careless. When drop your car now the kids worker are on there phone texting and playing around. I do not like going there. Not treated nice and always complain to the manager. Very unprofessional place if business. I never give the service dept a good review.????

Lisa LewisOct 16, 2017

5

Great experience. Would buy another auto there and recommend to friends

LedermanOct 16, 2017

1

I had to wait almost three hours to get my car service for an oil change. I had to ask to speak to a manager. Not at all happy..

I have a Nissan Altima 2013. Way too expensive. You would think they would reduce the price for a simple diagnostic right after a natural disaster (Hurricane Irma) but not even 10 or 15 percent. I initially had a transmission issue but i wasn't sure if that was the issue so i wanted to take it to the pros. They charged me $160 for the diagnostic because i had no warranty which is fine, but Just to tell me my transmission is bad? And then say it would be $3,000 plus tax to fix! Mind you, the diagnostic i paid for did not include my liquid levels, what i need soon, tire/breaks status, why i have TPMS error and engine lights on, NOTHING. Just a blank sheet. When i asked about it he said that was all they did is check your transmission. Hmmm, lets google a "Diagnostic" and see what pops up. Doesn't say, check one thing and its done. I was a little upset leaving. Service was ok but seemed Rushed. Hire more employees Nissan! Needless to say, i took my car to a shop and got the job done for way less with Warranty. Would i recommend to a friend or colleague? Yes if i hate them and want them to waste their money.

wender camachoOct 6, 2017

5

Juan Amaya of Nissan Autonation in Pembroke Pines consistently exceeds my expectations. My car did not turn on unexpectedly and when I arrived at Nissan Autonation, Juan immediately assessed the situationre and determined that I needed a new battery. He explauned in details about its life cycle and offered solutions to mitigate future occurrences.

Catherine CabreraOct 6, 2017

5

Exceptional customer service and buying experience. Pembroke Nissan treated my wife and I with great care and respect. Abby Ganges was and has been very helpful to us in our car buying experience. I had a deal worked out with another dealership and was working on the details when I called Robert Dywer at Pembroke Nissan . I had found the truck on their website and called Robert for price and dealer fee's. Without hesitation he gave me his best price . Spending three weeks researching this truck and it's pricing, no one was even close to his price. In fact Robert related to the fact that my wife and I would not find a better price. I called the other dealership and salesman I was working with and he said if you can get it at that price you should buy it and we did. Thanks Robert, Abby and everyone at Pembroke Pines Nissan/ Auto Nation.

Eric WilliamsOct 4, 2017

5

Jo Dash, THE best car salesman at AutoNation, hands down.

Vinet Vee BlackSep 30, 2017

5

Great people, great sales, great service, wouldn't take my car anywhere else, ever!

Stormin DoormanSep 27, 2017

1

Horrible service technicians. Never replaces the air filter cover correctly, ever. Doesn't ask if something needs to be corrected that they find while servicing the vehicle, only writes it on the invoice. Doesn't always do the rotation of the tires. And really starting to doubt that the oil gets changed every time.

John ShifflettSep 26, 2017

5

Everything was great. My service advisor, Chris Landrove, is very efficient and helpful. I just don't know why I never get any coupons mailed to me or emailed to me for service. I just get coupons to buy a new car. :) Thanks.

Frances Arber YurkevichSep 26, 2017

4

Good experience over all. The waiting time can be long

Natalie MaldonadoSep 26, 2017

3

My experience was pleasant, I went there to check on something that was worrying me on my vehicle, and they identify it.

ROBINSON ROMEOSep 25, 2017

5

As always excellent service. Mr. Daniel was very professional and he met my expectation. I am so happy with my new Murano and satisfy with the deal. I highly recommended it.

Dulce GarciaSep 19, 2017

5

I come here for everything that has to do with my car. Bought my 2nd car here 2 years ago. I always go to Chris L. Best service in south Florida

Wpena1994Sep 18, 2017

1

I bought my car from these Jokers a few years back so I recently needed to get my vehicle looked at because the air conditioning wasn't working. This is the beginning of all the issues with these Jokers. I had this pleasure of working with a guy named caress who as soon as I drop my car off had me sign stuff and told me not to bother reading it and I realized half hour later that what he had me sign was a waiver saying that I declined any written estimates and for them to throw away my old Parts which was the complete opposite of what I told him. So let's the number one no matter how pushy the person is make sure you read everything and you signed carefully because they are literally trying to screw you right there from the gecko. From there I could never get in contact with this guy and I literally called them about 30 times you never once answered his phone and never once called me back. I literally had to drive in today and I found out that he went on vacation and wouldn't be back for another 7 days and didn't bother processing any of my details even though the car was already ready over a week ago. I recommend you avoid this dealership at all costs and just because of this pathetic experience I had with getting my car fixed which should have been ready over 7 days ago but they just forgot to notify me I will never even consider them for buying my second vehicle

Anon YmousSep 14, 2017

3

Car service- When I called to make the service appointment I was on hold for 15 minutes at which point the service department came on and then hung up on me. I had to call back in to make the appointment and was on hold for another 10 minutes. When I showed up to my appointment, the computer wasn't up and I had to wait an additional 10 minutes for service to begin. I was one of the first appointments. In fairness, this was during the preparation for Irma so I can understand if peoples minds were elsewhere, I've just had continual poor service from this department ever since I've purchased my car.

ejmess95Sep 13, 2017

5

I took my car for regular tune up and came out so satisfy with the overall service that I got. The coffee is free Lol, but the staff especially Caress Bradley were awesome.My maximum felt so good when I left I was bragging to my family. I recommend any one to go there. Great place, great people!!!

Ingrid BrownSep 6, 2017

5

My appointment to service my 2017 Pathfinder at 5000 miles, went flawless. First class professional approach in doing business.

Evan CassierSep 4, 2017

5

Great job. Just picked up a new Nissan Rogue. Vehicle was prepped and ready to go. Nice team to work with.

Ken SchenleyAug 24, 2017

5

Very fast and efficient experience! Chris is an awesome service advisor!

Jocelyn FernandezAug 24, 2017

5

My service advisor Lamar was so professional, honest, accommodating and helpful with the process and I appreciate him taking the time to explain the repair needed.. Good guy

Berta GonzalezAug 24, 2017

5

Auto Nation Nissan made my car buying very memorable. The service was simply awesome from both my salesman Jo and Manager. Thank you !

KimwallaceAug 23, 2017

1

My daughter takes her Nissan in today (08/22) to this dealership for an oil change and check up before heading back to school on a 500 mile drive. She receives a call from her Service Advisor after a half hour and told her car is ready. She returns to the dealership to see her car running with no one in it. She receives her paperwork, keys, pays her invoice and leaves. As she is driving and is nearly home she notices a laundry lst of concerns with the invoice that may need to be taken care of including such things as Power Steering fluid, brake fluid, etc. No one called to ask her if the wants it taken care of. No one physically told her about it.They just send her on her way for her long drive.

Herb SpahnAug 22, 2017

5

Great experience. Daniel did a great job. As a first time Nissan customer I am very impressed with my CPO Pathfinder. Thanks for a great product.

Christopher LondonAug 22, 2017

5

This was my first automobile purchase and Rob Hassan from Autonation of Pembroke Pines made it painless and stress free. The whole process went smoothly and even better, I went home with my new Nissan Sentra. Thanks Rob and your great team. Ill be back for service.

Gabrielle NewmarkAug 20, 2017

5

Honest, patient and received the best price. Weston Nissan flipped flopped the numbers and truly insulted my intelligence. Rob Hassan took great care of me and earned my business. Great guy and great dealership. I drove from coral springs to Pembroke Pines to make my deal. Thanks Rob.

Gabrielle NewmarkAug 20, 2017

4

Very good work, speedy. Great service with Gary. I have 4 stars because price - I was a bit surprised by a $40 charge for garage use. I have never seen this before, with prior experience, I am use to being charged for parts and service. Otherwise, it was well organized.

Damon LandreauAug 19, 2017

1

The service department is horrible.i have been there several times for the same issues.customer service is rude. Dishonest /they give me one price then when i cash out its a diffednt price.never will go back.

Lisa lisaAug 17, 2017

5

Just got a 2017 Nissan Rogue and everything was perfect! Diana Peach was my salesperson and she was great! She gave me her best price from the beginning and made sure I had a good experience. I highly recommend this dealership.

Valerie LaraAug 15, 2017

5

Excellent service will definitely be back although I didn't get the discount for the time that I waited and was promised I still wanted up paying the $21 and some change for the oil change I was promised 1999 for the most part I'll definitely be back and I didn't get to get my car vacuumed at the end of service maybe next time

Demetria StrawderAug 14, 2017

5

Excellent services really help the customer at all times, this is the second time I have arrived and offers me price, services according to my needs the best and I recommend to Mr. Wilfredo Cordero excellent seller and it is always there for any doubt or question Thank you for all

Renzo JimenezAug 12, 2017

1

Worst experience in purchasing just about anything! We bought a 2011 Pilot from out of state, site unseen. The salesman (Roberto) was great, worked diligently on getting us the info we needed to make the purchase from long distance. I showed up with the loan check and paperwork, they made copies of it, no one said much to me, they handed my keys to me and I left. Weeks later as we were expecting to get our plate/reg in the mail, received several calls requesting a VIN inspection to process our info to get our plate/reg (note, this is 5 days from the temp tag expiring). This took a couple days on my end to complete due to work schedule, but eventually got it off to them. They said an emailed copy would work, but nope, needed to send in the original, I sent the original then didn't hear ANYTHING for about 3 weeks. Thinking my plate/reg was in the mail, I called to check. It took 4 voicemail messages to hear back from her. Come to find out we need the maturity date of the loan before they could start processing the information. I picked the vehicle up June 18th and here I am Aug 11th having FINALLY been able to get the process of getting my plates/tag processed!!! SO I WILL STILL BE ANOTHER FEW WEEKS BEFORE I GET MY TAGS! This could not a more frustrating experience! We got a decent deal on the car, but if I would have known that this would be the price I would be paying to actually buy the car, I would have bought locally! Would not recommend this location to anyone!

Ryan SandersAug 11, 2017

5

Nice place, nice people, friendly staff! I am coming here every time, when I need to take good care to my Nissan Murano 2015.

Mikhail KazAug 11, 2017

5

My service adviser is Gary and I'm very happy with him. He is honest, helpful and always keeps you updated on your car..He gives excellent customer service..👍🏻

Suzanne Fisher CioppaAug 9, 2017

3

I came I at 7:30 am & got out around 9:45am for them to ck my air conditioning it wasn't too bad of a wait

Joyce ByronAug 8, 2017

5

It was great to have an extraordinary dealer to provide outstanding customer service in a genuine manner! Everyone involved with the leasing process was highly professional!!

Gloria Page BarnesAug 8, 2017

5

We went in to look at vehicles, not expecting to drive out with one this exact day, but was able to drive out with a brand new 2017 Nissan Rogue. Our salesman Todd was very professional and the Sales Manager Rob and Todd worked with us to make us a great deal. The process only took around 3- 1/2 hours. I've not bought a new car in a long time and I was surprised at how quickly they were able to work everything out to our satisfaction. I seriously recommend Auto Nation Nissan and their staff. Also want to give credit to Michael in finance and Nick at the Cashier Desk. Thanks to you all for such a great experience!!

Laura JorgensenAug 1, 2017

5

I just bought my new car today. It was my first time there and I will definitely recommend them to everyone I know. My salesman Wilfredo Cordero got me the exact car I wanted and the purchase was fast and easy! He provided superb customer service and was super knowledgeable!

Stephanie LafamanJul 29, 2017

5

This is our 4th car from AutoNation Nissan. We are big fans of Nissan vehicles and AutoNation has always taken good care of us. We will definitely return for future car purchases.

EKB91180Jul 28, 2017

4

We have been loyal customers at Pembroke pines Nissan auto nation 3 nissans cars, We tried others service department elsewhere but by far auto nation is The best

Jerry NixonJul 25, 2017

4

Great staff

Cindy OlsteinJul 25, 2017

4

I've bought 3 cars, all Nissan, from this dealership over the past few years and have had no major issues with either the sale process or maintenance. As for maintenance, as long as you have arrived early and or have an appointment it usually doesn't take more than an hour. Obviously if you have serious issues with your vehicle it may take longer. Nevertheless, these guys really take care of you and are very friendly and I love my 2014 Rogue Select!!! 3 years no issues, runs smooth, quick and very responsive and has a decent kick of power for a v6.

Billi BladeJul 24, 2017

5

Very helpful representative. Punctual and polite for the service appointment. Honored discount coupon recently expired. Recommended future service and responded thoughtfully to several maintenance and repair questions. Very professional. Thank you.

moreluisrJul 24, 2017

5

Went in to get my oil changed. The customer service was on point!

Tarik A.Jul 23, 2017

4

Excellent service. Everyone was polite and friendly.

Samuel StewartJul 21, 2017

5

Everybody at the dealer was super helpful. Gave a great explanation on how to use everything inside of the car.

Adan JaimezJul 21, 2017

5

I was extremely pleased with the service I received from AutoNation.they explained fully the reason for the recall on my Nissan Altima

Leela PestanaJul 20, 2017

3

ok

Bruno TurbideJul 15, 2017

5

Very good experience, Rep knew what i wanted to get done and the service was fast.

Jesus RodriguezJul 11, 2017

1

A bunch of liars thats what they are i received a letter from nissan informing that my car has an airbag recall and to take my car in they would give me a free oil change i called autonation nissan from calle 8 they confirmed that was correct and to take my car in but i did not take it to called 8 nissan because i usually go to nissan in pembroke so i decided to take here and wasted my time they told me my car didnt hve any recall i guest just for them not to do my Oil change probaly because i was complaining about they not fixing my car wrong last time i went there and never received a survey for my service because they probably deleted my email from the system

Andrea DonosoJul 10, 2017

3

Overall very good minus not being able to get a vacuum when I requested it.

Andy KimJul 7, 2017

5

It was a great experience. I told them the vehicle I wanted. It was ready and they gave me the lowest price up front. No tricks and when I got there the vehicle was ready. Thank you Abby and Bob! It was a pleasure buying from Autonation Nissan!

JavierJul 4, 2017

5

Great service as always for me for the last 10 years

Benjamin JuarbesJul 4, 2017

2

Get ready to wait almost 2 hours for an oil change. And if you are out of warranty and something breaks in your car? Might as well sell your liver

ASAP StitchingJun 27, 2017

3

overcharge like crazy. Got charged 600 dollars to do my brakes, ended up doing them myself for only 200.

AutoNation Pembroke Pines is my go-to shop for service and repairs. When you drive up you are warmly greeted and with minutes, you are speaking with an advisor. What I admire most of all, this place stands by their work. They make sure you are satisfied. My go-to advisor is Christopher. He's patient with his customers and very knowledgeable about the products and services offered. I would highly recommend this patricular dealership and service department.

Riney AmersonJun 26, 2017

5

When you go ask for Jo Dash! Pleasant, experienced, very customer focused.

Georgina SerioJun 25, 2017

5

very comfortable waiting facility and a very short wait for the service on my car.

Very hospitable and informative staff. All of my questions were answered and vehicle taken care of.

Mike LuscarJun 20, 2017

5

I have always taken both of my Nissan cars to this Automation for and all errors or problems. The technicians are always ready to assist the owners with any and all problems or errors wit their vehicles

Julio LopezJun 20, 2017

5

Salesman Terry Thompson was outstanding. He made the buying process easy, answered all my questions, and was very helpful.

Valued CustomerJun 15, 2017

5

Always a great experience! We've been going here for years (about 9 Nissans through them) never a bad experience. Ask for Todd Simpson! The sales manager, Rob Hassan, was the best as well! You can't go wrong here.

Tiffany TorresJun 14, 2017

5

Excellent customer service from Jeff ,I took my car for a recall I was very pleased with the level of customer service displayed by Jeff

Ruel ForbesJun 13, 2017

2

Took my car in for a check engine light. I was told it was $160 just for he shop to check it, but that will be deducted from repair costs if I choose to repair with them. They called me and informed me that I will need an ECM update and it will cost $200. Next day, I went to pick up the car, and that bill total was $251.63. I questioned where the extra $50 came from, and I was told it came from taxes and shop fees 🤔. Nonetheless, I paid the bill and reviewed the paperwork. They attempted to upsell me on brakes and a battery (which I declined) and they wrote on the receipt that I declined that service. They also stated that my tire air pressure levels were good, but ALL of my tire lights were on. These lights were on when I brought the car to the dealership. The fact that they couldn't even add air to my tires (but indicated that my tires and my air pressure levels are all in check) makes me question my service overall. Double check everything with their maintenance department. I bought my car from this dealership and have done 2 oil changes with them since. Great place to buy cars, but I'm questioning their service department.

kelan williamsJun 8, 2017

5

From the time we drove in, we were greeted right away and turned over to LaMar, the service advisor who took really good care of us. The service was excellent!

Arturo DeCastroverdeJun 8, 2017

5

From the time we drove in, we were greeted right away and turned over to LaMar, the service advisor who took really good care of us. The service was excellent.

arturosanJun 8, 2017

5

From the moment I walked through the door at the AutoNation in Pembroke Pines, everyone was friendly and courteous, especially my salesman Abby Ganges. He was a pleasure to deal with.

Maydat955Jun 8, 2017

4

I was there for the passenger airbag recall. When signing up, I asked that the rear stoplight bulb be replaced. I made the mistake of not asking what the charge would be for this latter service. Turned out to be $35. !!! I will never return to a dealer for such simple repairs. Period. Also--I noticed from the waiting room that everyone's car was vacuumed prior to delivery to the customer. Not for me. Bummer!

My Name is Fausto and my wife's is Leia, on the week of memorial day me and my wife stopped by the dealer to meet with Daniel Martinez, one of the sales representatives. We want to thank Daniel for his OUTSTANDING JOB!!! and for taking the time to help us on our new Altima SR. We also met some of the financial managers of the dealer Rob, Andy, and George Lemus. Rob and Andy (with we close the deal) are very nice and professional, but our experience with George was one of the WORST!!! He does not know how to address to people, his aggravated way of talking to people, he is very disrespectful, so my advice talk to Rob or Andy, TRY TO AVOID dealing with George, he will ruin your day as well as your entire experience!! Seems that he forgets that the client is the boss !!

Fausto ArroyoJun 7, 2017

5

Lamar in service was very attentive giving us excellent customer Service. I had two vehicles serviced and when we drove in, there was someone there greeting us right away. Great experience!

Customer Pay Shop Charge For Repair Order. May you please explain it to me?

Herve MoiseJun 5, 2017

1

I recommended that never go to this place they charged $ 135 hourly and lot of charges . And their service is not as good as I expected. I was treated badly from them please never go there.

kamal ShaharierJun 2, 2017

1

Remarkably bad customer service over the phone. Had my vehicle serviced in December with a promise that I would receive a call when a part arrived to bring my vehicle back in for a final repair. Never received a phone call and to this date, my issue still has not been resolved. Nobody wanted to help over the phone. Unfortuantely, now I'll have to drive 30 minutes to speak to someone face to face to figure out this problem. Cannot express the level of frustration this has caused over such a minor repair.

Brian ChristinaJun 2, 2017

4

Had a great experience at the dealer. wilfredo Cordero was the person that helped us out. He was very nice and did everything possible for us to leave with a car that day. At the end we left with a new Nissan rogue and are extremely happy with it

Alberto OrtegaJun 2, 2017

1

I purchased my first Nissan back in March, and I was planning on leaving for a road trip today. I wanted to get an oil change done before I headed out, because I did not know if my car needed it. They gladly took my keys at the service center, and took my Nissan Cube for a oil change. Jeffrey Issner was my service advisor. They returned my keys to me within an hour, and gave me their service sheet; the yellow paper with check marks in certain boxes saying what it might need done. They checked boxes "Needs Immediate Attention" for my Brake Fluid, Power Steering Fluid, and Engine Coolant. After paying a hefty price of $56.51 just for the oil change (not including my $10 coupon). I went and purchased all the above needed fluids. I come to find, after purchasing the fluids, and checking the fluids myself, the Brake fluid was at the correct level, as well as my engine coolant. What really pressed me to write this review, was the fact that they wrote in "needs power steering flush, brake flush, coolant flush". Guess what? They never checked these, and my Nissan Cube has an electric power steering system ("EPS" or "EPAS"). These systems use an electric motor instead of a hydraulic system and therefore do not have any power steering fluid. I gave them the benefit of the doubt, and thought that perhaps it was a mistake, they gave me the wrong service sheet - Nope, that's my VIN number. LIARS. CHEATS. THIEVES. DO NOT TAKE YOUR CAR HERE FOR SERVICE IF YOU DON'T KNOW ANYTHING ABOUT CARS, BECAUSE THEY WILL WRITE FALSE REPORTS TO SCARE YOU INTO SERVICES YOU DON'T NEED JUST TO MAKE MONEY!!

Jessica PerkinsMay 25, 2017

5

Lamar at Pembroke Pines Nissan was great with explaining my estimate and parts that were needed to repair my car. Overall, my car is running smoothly again.

Valued CustomerMay 22, 2017

5

Juan was very helpful with the repairs on my car. He was very patient and was diligent in the process.

CustomerMay 22, 2017

1

I'm here since 11:40 am for an oil change. This place really sucks!!!!!

Cesar RuizMay 20, 2017

5

Great Service, did not have part. It was ordered and I was called within three days.

Orie WareMay 19, 2017

5

Awesome experience. Salesman Lamar was very professional, knowledgeable. He took care of me right away. Kudos for a great experience Lamar!

Gwen RobinsonMay 16, 2017

5

My experience was great . Everyone I came in contact with was courteous . I just want to say a special thank you to Lamar and the shuttle driver. Keep the good job up.??

Taneisha ThompsonMay 12, 2017

5

I have been leasing cars for the last 10 years and this was the easiest, fastest of them all. Great experience.

GloriaMay 10, 2017

2

It was an okay visit. The service team seemed to skip over my car and all I was having done were tire rotations. The sales person noticed and discounted the first visit of a four visit plan if I chose to buy the plan which is why I gave it 2 stars instead of 1.

Leilani KellyMay 9, 2017

5

As a first time buyer, this experience was great! Everybody who I came in contact with was genuinely kind. When explaining what I was looking for, Earl listened and never went above my price point (which is a very big component of an experience for me). I'm absolutely in love with my car and I couldn't have been happier with the entire company.

Ashley Nicole KovarikMay 9, 2017

2

The dealer Lloyd was awesome however; his supervisor (Kenry) was very rude he was more concerned about ordering his lunch. He made the car experience very uncomfortable. I asked him about the price on the car and he screamed and advise me that, that was the price and he wasn't changing it. There was miscommunication with the sales man (Lloyd) and I. I asked his manager a question and he scold Mr. Lloyd in front of me on not providing me the information when in fact I didn't have that question until I entered the manager office. The manager was very loud and rude. I would have paid more money somewhere else for better customer service.

KweenMay 4, 2017

5

The friendliness of the staffs, and their knowledge of their job, everyone was very friendly.

Pamela LivermoreMay 1, 2017

5

This was my first time at this dealership and I can tell you it won't be my last. The car buying process was very easy and fast, the salesperson was Wilfredo Cordero, he was very friendly and knowledgable. I will recommend this dealership 100%.

Ivan GonzalezApr 30, 2017

1

all staff was smiling and willing. Service was timely and they went out of the way to handle a recall even though it was "after hours

Valued CustomerApr 27, 2017

1

This was my second time here. The first time was for a factory recall on my 2014 Altima which went very well. I showed up with no appointment, I was taken car of right away, the wait wasn't too long, I was impressed. They even vacuumed my car before they gave it back. My service writer was Caress. He was really nice, kept me informed of everything. He even told me when they did the vehicle inspection that I needed front brakes and gave me a very reasonable price. I told him I will be back. I even left an excellent feedback when I received their survey. Yesterday started out pretty much the same way. Except I made and appointment online to have my front brakes serviced. Caress was there and saw me waiting for a service writer and called me to his office, did the paperwork, told me it would take about an hour and a half. I thanked him and went to the waiting area. Everything went off without a hitch. He came back told me my car was ready, took me to the cashier to pay, got my keys and left in my freshly vacuumed car. I'm staying at my aunt's house in North Miami Beach, so as I'm driving, the brakes didn't feel any different than before ,so after driving for about twenty minutes, I stopped off at a friend's in Miami Gardens. As I'm walking around my car I noticed that my rear brakes were resurfaced. This was disturbing because about a month or so earlier I went to PepBoys and had new rear rotors and brakes installed . So I drove back to the dealer, Caress is nowhere to be found. I talked to the service manager, who at first tried to put the blame on me. I got mad and said what kind of moron would resurface a brand new set of rotors without question? The service manager said that it would be taken care of. I waited almost 40 minutes before my car was taken, not once did Caress come to talk to me or even acknowledge my presence. I waited over 2 hours for my car, no one gave me any updates, when I finally saw my car pull up, I went outside to check it out. When I went back inside the service manager ask me is everything all right, I said yes and he said Caress will be with me shortly to check out. I sat in the waiting area for another 20 minutes before the service manager told me to go to the cashier. After some confusion I finally got checked out and got my keys. I did not receive an apology from the service manager or Caress for spending more than 8 hours of my life in the waiting area for a mistake that was theirs. Moreover, I didn't receive their feedback survey, I guess that they knew my response would be unfavourable.

Pierre ChrisphonteApr 26, 2017

5

Chris my advisor is Awesome! I really appreciate all he do for me!

Ginger RozierApr 25, 2017

1

I am disappointed about the service at Nissan Pembroke Pines dealership Service Department. My terrible experience, I went to Nissan Pembroke Pines Dealership Service Department for a oil change in my car.I waited there for 3 hours for my car. Another hour for the agent to call me to pay for the service. I will not be coming back for services in my car at Nissan Pembroke Pines Dealership Service Department. I will not recommend anyone to receive services for their car at Nissan Pembroke Pines Dealership Service Department.

jenApr 24, 2017

5

We were so very happy with our entire car buying experience from Autonation Nissan in Pembroke Pines! Our salesperson, Diana Peach was friendly and thorough and she really followed thru without making us feel pressured. She shared in our joy over finding the perfect new car. The gentleman who worked on the paperwork was friendly and really helped us get the best value for our dollars. I will recommend autonation nissan and Diana Peach to anyone looking to buy a car!

Alicia Vanacore HammondsApr 16, 2017

5

I have had my car for over 3 years but this time I had to do service, I felt impressed by how my service was done, My appointment was scheduled in advance and they called me prior to confirm, the tech rep was informing me at all the times if it was a delay and we discussed different options in regards of the needs of the car. I own a customer service company and I feel thrilled that the service department has moved a step up by involving more the customer level at the time the client is at the property.

Valued CustomerApr 16, 2017

1

Worst experience ever. First time I took my car here was to get my airbag replaced based on a recall. We picked up the car a day later and they told us "it was not done". The second time we brought my car we left it with them for 1.5 days and we had to tell them at least 5 times that the airbag still needed replacing (they refused to believe us) I finally had to call them for an update (because after having our car for 1.5 days no one was calling us with an update) at which point they told me they had no idea what (if anything) had been done to my car - and now I have one hour to pick up my car because they close on Sunday's and I need my car to get to work on Monday. I am beyond disappointed. Don't waste your time going to this place, they are terrible and you will waste your precious time getting nothing done!

Jennifer SzewczykApr 15, 2017

4

Fast professional service. They really made my car buying experience a pleasure. It was a win-win deal.

George RodriguezApr 15, 2017

2

I have a 2009 Nissan versa, bought it new from them. Good little high mileage fuel car. Cheaply made. I had the entire inner door and instrument knobs replaced in the first year. They sent me a letter in 9/16 about needing an airbag sensor recalled. They never called me back and said it would be in around November. Never was repaired and they said no one should sit in the passenger seat. Tried to get through today, 4/10/17-no answer at service desk at 9:10 AM

JimApr 10, 2017

4

Very well performed, very professional and satisfactory

Gisela AraujoApr 8, 2017

5

Frederick Pantin was my Sales Consultant for my recent new car purchase at Auto Nation Nissan Pembrooke Pines. He provided exceptional service from begining to end and beyond. His excellent customer service/knowledge skillS provided a pleasurable and professional experience. I would highly recommend him to family and friends.

NissanMuranoApr 8, 2017

1

I have a Nissan Sentra that needed to be service. So I called AutoNation Nissan Pembroke Pines to make an appointment. Once I showed up, the service representative showed no appointment was ever made. Then spoke with a service advisor to detail my concerns. An hour later he came back with some possibilities why my car was in need of service. He then told me it would be about 2 hours and suggested I walk across the street to have lunch. I arrived back 2.5 hours later and found my car roasting in the sun in the same exact place they left it. It was my first experience there. I was very disappointed and wasted my whole day accomplishing nothing.

Vincenzo VigilanteApr 3, 2017

4

Very good services

Jaime AdarosApr 3, 2017

5

Best buying experience I ever had. Thanks Kenry and Grantley for such a great service.

Juan Carlos Perez NuñezApr 2, 2017

5

Nicholas Scopa was my salesman who appeared extremely knowledeable and answered all my questions and concerns I had. I would recommend him to other potential buyers to automobile purchases

David LokajApr 1, 2017

5

Friendly and professional! I had a great experience getting my maintenance service with Mr. Landrove.

Valued CustomerMar 31, 2017

2

I came late around 8 I felt like she should of said come when you got some time everything was a rush the salesperson I got didn't know that much about the car I got that much then she didn't want to send the pictures to my insurance because that was the only way I could get the car I paid for she isn't a good salesperson​

I was treated with level of professionalism that I haven't seen in the car buying industry in a long time. There's was no pressure to buy. Mr Hector Zarama and the rest of the team have been performing above and beyond my expectations. I would definitely recommend AutoNation at Pembroke Pines, Florida. A.C

Anette CasperMar 29, 2017

5

Great place to buy a car. Great customer service. They are really patient and actually listen, and try to accommodate their customers as much as they can.

Valued CustomerMar 28, 2017

5

Fast service even with how full it was. I had an appointment and they actually kept true to it. Jordan was also great. He didn't try to sell me anything I didn't need.

Valued CustomerMar 28, 2017

3

The car is fine so far. However the buying process seemed a little questionable. The finance manager told me that Nissan applied to three different places for financing. However, I received alerts from Lifelock for 5 or more credit inquiries during the purchase on 3/19/17. Also, I thought the amount of the down payment Nissan Finance was asking for ($2500) was outrageous. Even the $1300 we ended up paying for Ally bank was a little high. Skeptical about going here again.

Purchased a 2012 Nissan Murano from this dealer online, my compliments to Theo and Terry for their professionalism in getting the vehicle transported to my home with no issues. Great dealership and personal.

JoeMar 26, 2017

4

Very good Customer Service, staff were very polite and courteous. Got the job done.

Dawn Batchelor-WatsonMar 24, 2017

4

Terry and Diana there are very professional. Good time thank you for the assistance.

Rick PineMar 23, 2017

5

Everything was fine, good service and timely. Courteous and professional.

I had a great experience at AutoNation Nissan of Pembroke Pines. The Salesman was very informative, the entire group was very helpful in getting me the best deal available. I could not have asked for a better experience.

Idys SerranoMar 20, 2017

5

Top of the line! Going on my 7th Nissan but first time at Pembroke Pines and Robert Hassan was amazing! Would definitely recommend and will be back in 3 years when my lease is up!! �

Tanya Friedman GutierrezMar 19, 2017

5

Had the most pleasant experience buying my new Murano. We dealt with the sales manager, Rob Hassan, who was professional, patient and non pressuring. It was no hassle buying and I will definitely buy my next car with him! Our salesman, Bob, was great too!

StaceyMar 13, 2017

1

HORRIBLE EXPERIENCE. I'm so glad I didn't allow my daughter to purchase a car from here. I specified what I wanted, set an appointment, and specifically asked for a certain person. I would NEVER send anyone here, nor will I EVER purchase from this store. I trusted them to make sure they took care of my daughter's first car purchase, and they did the complete opposite. I went the very next day, and purchased EXACTLY what I wanted for her, with no BS or unprofessional representatives. Lesson Learned!

Lakeila MikeMar 10, 2017

5

Great experience and great customer service! I always take my Nissan Note to Auto Nation Pembroke Pines because of their professional service.

Lourdes AlboBbeydaMar 9, 2017

5

The staff was very polite and accommodating and I never felt pressured. Love the vehicle and the general feel of the store. I look forward to a long & fruitful relationship. Loving my new Sentra!

Flor MartinezMar 8, 2017

4

I had some problems making my appointment, nobody picked up the phone, finally, they called me, but the advisor attention was good. The service was ok and they vacuumed my car!!!

Marta BlancoMar 4, 2017

5

Took my Nissan Pathfinder to Justin Lockwood for a minor repair. He was great. Very helpful and polite. All of the people at autonation are great! Got my car back to me fast and in less time then I thought it would take. They even vacuumed my car!

Debbie McCool WalshMar 1, 2017

5

Best experience, so nice and helpful. Will be coming back to service my car

StephanieMar 1, 2017

5

Bought a used car from autonation in Aug 2016 and needed a minor repair done last month. Both the sales and maintenance dept are excellent. The people are so nice and helpful. They all go above and beyond of what is expected. The best car sales place and maintenance dept I have ever had (and I have dealt with many).

DebbieMar 1, 2017

5

Diana was great. We had a good time with her and Pembroke Nissan. We would suggest Diana to anyone looking for a new car and a great deal. Thanks Nissan / Diana

Lawrence GoldsteinFeb 26, 2017

5

Very pleased with my salesman Roberto Riera Cristo was a pleasure to deal with and made my experience enjoyable

Julie QuinlanFeb 26, 2017

5

Very professional, everyone is very helpful, Christopher Landrove was more than willing to help me with the service my car needed and explained everything in detail. Efficient, Informed, easy, fast experience, would definitely recommend this location

Luis hidalgoFeb 23, 2017

5

Ever since I been with AutoNation Nissan is been a pleasure doing business with them from the time I made my phone call to schedule my appointment to the time they finish with my car service Juan Maya is terrific amazing � he's the one � that helps me always Telly is an amazing person and his services is also top of the line thank you � everyone that helped me out always when I need you services !!!

Lilian RuizFeb 22, 2017

2

Just got car..same day still on lot, air compressor damage. .they taking care of it. . Hope to be happy once I get it back. .

Laarelis PerezFeb 11, 2017

1

I actually bought a Titan VIN 1N6AA1E67HN503539, but the lot porter ruined the truck by spilling a large quantity of gas behind the passenger seat. It was enough gas to drench the carpet and cause the adhesive between the carpet and insulation causing the carpet to bubble. Unfortunately this was the only SV Titan in Florida optioned this way. The dealership hasn't been able to find a suitable replacement or work with me price wise on the few suitable replacements in Florida. So I'm now shopping again, had the Titan for a short night, it would have been my fifth Nissan. My salesman was great but there are limits to what AutoNation would allow him to do to correct the problem.

Scott SlavinFeb 9, 2017

5

Service is great overall from the moment we purchased and every time we go in to service our vehicle. Chris is outstanding! Highly recommend this dealership!

Happy consumerFeb 9, 2017

1

Dishonest and rip customer off. Be careful before putting one step on the dealer. Do your homework. I contacted AutoNation Nissan because I’m shopping for a specific car. I used the chat on the website told them about leasing the car, what was the Residual value, money factor and best offer for a 2017 Pathfinder SL. Got an email from Frederick P. with a quote saying “AutoNation” price was $30,036. Which I thought it was a good deal. Then I got a call from Robert H he got more details of what I’m looking for. Asked him to send a final invoice with fees etc.. so, got the invoice first thing I notice was the “AutoNation” sales price went up to $31,406.18 including a $180 fee for wheel locks the dealer installed. When I asked, the response was that rebate lease was lower than retail. BS! I asked about the wheel locks. And he said that the dealer installed all of them in the car and there will be a $120 fee to remove it. BS! And $150 rip-off Also, they included all sales tax amount on the quote when in lease you pay taxes on monthly basic. Which he removed after I mentioned. Otherwise another rip-off. Also, when I do the match with the number provided there was like $60 dollar lower compared to them. So, something else was hiding that they didn’t mentioned. When I asked, the response was. I don’t know where you came out with those numbers. Bottom line this is our price…. Is actually called MATH. Plus, there is a lot of tool available you can use for this now day. End of the day. good thing I didn’t waste my time going to the dealer. And will be tacking my business someone else. First impression is what matter. Mine was horrible dishonest. Good thing about this country. There are plenty of dealers out there. also website is misleading/false when showing the price. is says AutoNation price. but do not says is for Purchasing rebate only.

Yunis MarreroFeb 8, 2017

1

Dishonest and rip customer off. Be careful before putting one step on the dealer. Do your homework. I contacted AutoNation Nissan because Im shopping for a specific car. I used the chat on the website told them about leasing the car, what was the Residual value, money factor and best offer for a 2017 Pathfinder SL. Got an email from Frederick P. with a quote saying AutoNation price was $30,036. Which I thought it was a good deal. Then I got a call from Robert H he got more details of what Im looking for. Asked him to send a final invoice with fees etc.. so, got the invoice first thing I notice was the AutoNation sales price went up to $31,406.18 including a $180 fee for wheel locks the dealer installed. When I asked, the response was that rebate lease was lower than retail. BS! I asked about the wheel locks. And he said that the dealer installed all of them in the car and there will be a $120 fee to remove it. BS! And $150 rip-off Also, they included all sales tax amount on the quote when in lease you pay taxes on monthly basic. Which he removed after I mentioned. Otherwise another rip-off. Also, when I do the match with the number provided there was like $60 dollar lower compared to them. So, something else was hiding that they didnt mentioned. When I asked, the response was. I dont know where you came out with those numbers. Bottom line this is our price . Is actually called MATH. Plus, there is a lot of tool available you can use for this now day. End of the day. good thing I didnt waste my time going to the dealer. And will be tacking my business someone else. First impression is what matter. Mine was horrible dishonest. Good thing about this country. There are plenty of dealers out there. also website is misleading/false when showing the price. is says AutoNation price. but do not says is for Purchasing rebate only.

yunisphotosFeb 8, 2017

5

I recently had my car for service I want to thank Maria for been very knowledgeable and very help full. Service overall was excellent.

LisetteFeb 8, 2017

3

My oil was changed on a Thursday and bu Sunday I was already putting air in my tires and they never replaced the sticker telling me when I need my next oil change. I was charged but I really don't know if they actually did the oil change or the standard check up that usually comes with the oil change. They did fix my axis though.

AmberFeb 3, 2017

5

My salesperson, Wilfredo, was very helpful and knowledgeable.

ArleneJan 31, 2017

3

Overall I had a very good experience with this dealership. Everyone was very pleasant and helpful. The one complaint I have is that the price of the vehicle I came to test drive (and ultimately purchased) was marked up $650 higher when they presented me with the financing agreement as compared to the price advertised online that same morning. I was told this was due to the vehicle being "reconditioned", but all of the documents presented to me showed the reconditioning occurred at least a month prior to my visit. I drove over 40 miles for this specific vehicle and for that specific price, so the increased price was a huge disappointment. And, I paid a dealership fee on top of that. I did have one small issue after leaving the dealership which was easily corrected, free of charge, by the dealership. They rotated and balanced my tires and issue was resolved. In the end, I got a great vehicle at a fair price. I'm just not a big fan if the bait and switch approach to getting customers in the door.

flbeachbummsJan 28, 2017

5

Great buying experience with Wilfredo! I love my new vehicle!

Dian Fivestarchic LambertJan 27, 2017

5

The entire team at AutoNation Nissan in Pembroke Pines was extremely professional, making my car-buying experience exceptionally pleasant. Cesar Obando took his time showing me around, at no point did I feel rushed into making any decisions. He was extremely patient, proficient and polite. Rob Hassan and Michael Chisholm worked with me to make sure I was getting the best deal they had to offer. I’m enormously thankful to these three men for going out of their way to make sure I felt confident about my purchase. Thank you Cesar, Michael and Rob!!!

Carina GomezJan 27, 2017

5

As always, the service, care and interaction is ALWAYS EXCEPTIONAL!!! I Commend all of the Nissan Representatives, Employees and Staff at this Nissan Dealer and Service Center. This is why I'm a returning customer (I have purchased seven Nissan's from this location) and will continue to be a Nissan Life Member!!!! Theo, Bob Jones and Tilley are EXCEPTIONAL Professionals with customer Service. Thank You very much for a great service. Very Respectfully, Luis Crespo

'LuisC' "NISSAN CUSTOMER 4 LIFE"Jan 27, 2017

5

I took my car in for service. Not only did my car receive great service, I did as well.

Lavonda CampbellJan 24, 2017

5

Awesome experience they were very fast and efficient

Jerome meggieJan 20, 2017

4

They sell brand new Nissans and other brands.

Luis FelixJan 18, 2017

5

This is one of the fastest transactions I've had when purchasing a car. Mr. Earl Marks is a great representation of the Autonation name. I have already recommended my friends.

Shirley FJan 16, 2017

4

Sometimes a bit pricey but overall great service- Service Department.

Chevin FiddlerJan 11, 2017

4

Professional and very good.

Ramon CarreraJan 7, 2017

5

Juan Maya best service associate I came across,knows what is doing and cares about customers time.Great service department at AutoNation Nissan of Pembroke Pines

George E LemusJan 6, 2017

5

Great Leasing Experience. Rob and Diana made the process so simple, smooth and painless. None of the usual stress and waiting around for paperwork and processing. They were both GREAT!

Vikki LeeJan 3, 2017

4

I liked that they opened on time. I spoke to my rep as the doors were opened and he sat at his desk. He inspected my car and approx. 2h and 15m my car was ready. I liked that

Sheryll ReidJan 2, 2017

3

OK.

Luis GiraudyDec 31, 2016

2

The business manager whose name was Kenry got stuck on giving me an additional $300 for my trade in which was a 2008 Toyota RAV4. He blew a perfectly good deal so I walked when he only offered me $3,500 for a perfectly working good condition car as a trade in. And then he tried to Razzle and dazzle me with all of his business speak but the problem was is that I understood everything and could stay up with him but because I was a woman he thought he had an upper hand on me with his fast talking used car sale mumbo jumbo. I found that to be totally disrespectful. Keep your car and maybe get some training Kenry. I would like to add that Andrew Karagas, Internet Sales Manager, was wonderful, explained everything perfectly and treated me like a true sales person should. !

Tracy RoosDec 30, 2016

5

Awesome ! Will buy next car here . Everyone at the dealership was very helpful and happy!

Jenn YDec 30, 2016

4

Service was a little longer than I expected but I'm a well satisfied customer.

Mary G.Dec 27, 2016

5

My son and I were extremely pleased with the service and experience we received from Mr. Grantley Simpson. Mr. Simpson went above and beyond to ensure that our expectations were meet.

Carrie NortonDec 26, 2016

5

Excellent job done on my leaf, professional people all around

AlexDec 23, 2016

4

As usual staff was very pleasant. My car was serviced and clean within 30 minutes no 2 hr wait. Awesome

takeisha WilliamsDec 19, 2016

5

My experience with Angel and other staffers were amazing. The process wnt a lot smoother than expected and most importantly i love my new ride.

Great buying experience. Bob Jones is awesome and his follow up is thorough and precise.

Hurt LockerDec 12, 2016

5

Very professional people. Great buying experience. I got a very good deal on my 2016 Nissan Versa SV. Robert Barona and Frank Lemus were awesome!!! Everyone in my research lab at FIU bought their Nissan from Autonation Pembroke Pines! Highly recommended dealership.

Tatiana GaonaDec 9, 2016

5

Excellent service and we love our new Nissan Rogue. Roberto Riera is a excellent sales man. I truly recommend his services

Alvaro RodriguezDec 6, 2016

2

The recall issue was taken care of, but the recurring brake pad problem that I have been experiencing since I bought the car from Autonation Nissan is still present. I mentioned this to Robert Pena. I have been pointing out the recurring problem every time I have come to the Autonatiom Nissan service center (more than 5 times) to multiple representatives and the issue is still there. They also failed to top off the fluids as I had requested and gotten acknowledgment from them. The wait time was a little less than satisfactory even with an appointment on this last visit.

Babur HussainDec 3, 2016

2

Not to friendly and need to work on customer service

Janelle GayDec 2, 2016

5

I received great customer service from Jo Dash and everybody else that assist me They cared about my wants and my budget and did everything to help me Thanks to them for making everything quit and fast plus it didn't take all day They're the best and I will recommend friends and family

Gloria SimsDec 2, 2016

5

So far, so GOOD. Sale person very knowledgeable on all the new gadgets, love my new Murano

Nilsa Orama SalgadoDec 1, 2016

5

Christopher L was wonderful.. I give him a 10 always. It would be nice to receive coupons going forward for service. A little on the high side...

Jean Romano ClarkDec 1, 2016

1

La garantía de 60 días no cubre nada

Roykel FuentesNov 29, 2016

3

Visit was nice the representative Chris that helped me was very nice and informative. He explained everything my car needed and the cost. The only thing I did not like is that my tires was supposed to be rotated but they were not only air was put in them and I know this because one tire is bad and it's in the same place. Otherwise visit and service was good.

Jamie1515Nov 29, 2016

3

I first had some issues was in for one thing couple weeks latet had another problem why wasnt that dectected if my car was put on a machine. So i was fusrated. But i must say after voicing my concerns with tge general manger he called over the manger mr velez he assured me he will help me an went home couple of days same problem he say bring it in an fix the problem with out the run around. Unlike mr levine he dont help in a positive way. An also want to acknowledge this guy that drop me off to work he has braids going back for got his name he is the person who prepare your car to go to the back he spoke very highly of the company kept trying to keep me encourage about keeping my service there.we might see his position as insignificant but its not thats tge first peron you come in contact with which is a lasting impression if there polite. An he was. So please ket mr velez no an the black gentelman with braids. No. there the reason i will return

My sister in law and I came here so she could get her first car, we were greeted by Diane Peach and she was very nice, helpful and funny. she had to leave so she asked her partner Wilfredo to help facilitate the deal. He was very good as well, no pressure. He kept saying he was going to take care of us, but we were very surprised when we took the delivery of the car. He was able to get us into a much better package. If your looking for a new car go see Wilfredo, trust me you won't be disappointed. Also the sales manager Rob Hassan was very helpful and friendly.

Zay Too ColdNov 20, 2016

5

My sister in law and I came here so she could get her first car, we were greeted by Diane Peach and she was very nice, helpful and funny. she had to leave so she asked her partner Wilfredo to help facilitate the deal. He was very good as well, no pressure. He kept saying he was going to take care of us, but we were very surprised when we took the delivery of the car. He was able to get us into a much better package. If your looking for a new car go see Wilfredo, trust me you won't be disappointed. Also the sales manager Rob Hassan was very helpful and friendly.

ZayNov 20, 2016

4

Good service

Réjean LaflècheNov 19, 2016

5

Effortless the salesman was awesome Pedro Pena is a remarkable person he explain everything I need to know about buying my it wasn't just buying the car but the customer service that was provided by Pedro and team. 2 thumbs up ????

Jerome harveyNov 18, 2016

1

Let's just say 3 1/2 hrs for an oil change and alignment says it all!! Especially on a Tuesday??? If u bring your car here get ready to wait a long time! Get a ride or catch an Uber and wait till they call u to come back.

cesar gomezNov 15, 2016

1

Just got my oil change at Nissan....worst experience!!! First of all when I went into the service area everyone was to busy to help me, when i finally got help the guy had no customer service at all.....i was not informed of the increase in the price for the oil change until i was checking out, so i paid $63 after using my $15 coupon!! I checked the review before going and it said they were friendly....LIE!!!!! I will NOT be going back there ever!!!!!!!!!

Simone Praise PlummerNov 15, 2016

3

I was assisted by a gentleman named Greg followed by another dealer (Jo) Both were very helpful, honest and straight forward. ( that;s what I like!) I purchased a used 2013 Nissan Rogue SL in great condition. This is my first Nissan, A few days later II Had to have the car serviced due to an order in the car only to discover the salesman (Greg was reassigned to another location- too bad. I wish him the best' aside from this issue which was resolved I have a good ride. Satisfied customer.

Marie EmmanuelNov 14, 2016

5

I went to Auto Nation with a specific car and price in mind. It took a few days for me to find my car but I got exactly what I wanted. Jo Dash was very helpful and made sure that was happy with my 2011 Nissan Maxima. I am extremely satisfied with the service provided at Auto Nation.

Cha'Reese JinksNov 12, 2016

5

So, I buy this 2009 Xterra from this other "Auto Nation" during the test drive I'm driving down the road and I tap the gas pedal and release it while on the freeway. The whole vehicle � sways, I'm like weird dude with says, "what was that"? I said idk man but with you "we sale � % safe" vehicles here at Auto Nation speech I want it looked at. He said kwel and I completed the purchase. A month down the road and 2 visit later the other "Auto Nation" said idk what's wrong with it. Take it over to the Nissan Auto Nation. I make an appointment talk to Justin in the Service Department, tell him story and blah blah blah. He come out and tells me the WHOLE rear end (axel) is loose. Like so loose the the mechanic is pushing it around by hand. I'm like WT �?! Then comes the bs about that not being covered and I start talking breach of contract. Remember good old Auto Nations policy about selling � % safe vehicles �..... Anyhow Justin comes back and says the mechanic fixed it before dropping the keys off to Him. So Justin is like I have to figure out how to get my guys paid for the services and I'm like don't look here I'm all about this breach of contract right meow! Justin comes back like 5mins later says it's all good they'll fight with the other "Auto Nuckleheads" about payments. Not my issue. Props to Nissan Auto Nation for fixing my Xterra and to Justin!

Mitch HuyterNov 7, 2016

5

Bought two new cars from Autonation Nissan Pembroke Pines and have enjoyed doing business with them each time. When I preschedule a service, they take me on time and service my car quickly. Took our daughter in to buy a used car last weekend that wasn't at their dealership at the time and they had it trailered in the same day! "Roger" Sandoval was and will always be my salesperson. Super friendly and will do everything possible to get you what you want and can afford. I don't go anywhere else simply because of their quality of service and commitment to customer service. Thanks again for a great experience and looking forward to buying a new truck in the near future. Mark Aple-Sunrise Florida

Dona Sill ApleNov 6, 2016

5

Thank you Jo Dash, You were awesome and we are enjoying our new car.

Raul MamaniNov 2, 2016

4

Helpful people

Henry RawlingsOct 31, 2016

1

Very disappointed! I was waiting with an appointment scheduled for over 2 hours for a simple oil change. After getting up and finding my sales rep to ask what was taking so long,(no one bothered to explain to me until I got up and asked, who knows how long they would have kept me sitting around), I was told they could not get my filter off. They said they broke 2 tools trying to get it off and after all of that time wasted, I left very disappointed and unsatisfied. I asked to speak to the person in charge for an explanation and that got me no where. The service director, Jose, had poor customer service and seemed very unapologetic about the whole situation. Avoid this place if you can!

margaret litvakOct 29, 2016

5

Christopher the best very good service with him .

Isaias Damian LopezOct 29, 2016

4

Drop my car off waited for over an hour but the experience was awesome, will advise anyone one to go to auto nation, staff frendly and know their stuff.no worries for me. Thanks auto nation

Ora BurtonOct 23, 2016

1

The worst place to go to buy or get your car serviced.!! I had some issues with my car. I brought it in..the service tech,(mind you is not a certified mechanic) I tell him all the symptoms the car is having, ac the cold air turn off when you backup or if you driving on and off. The radio led completely goes blank when the car gets too hot. Service tech saying that the led in the radio is normal when it gets to hot it shuts off...which is not true in this scenario..I happen to work in the industry so I know thats b.s ..he told me that the ac issue could be multiple things...but again he is not a certified mechanic..let the mechanic find the issue...after all that I said you know what while your at it...could you please appraised the vehicle I would be interested in looking into a new or lease a new vehicle. A man approached me Hector..he said he would appraise the vechile gave me his card and never called me back....I later texted him didn't give me a exactly number as guessed number and said you may get more at carmax..sell it there...seems like he wasn't interested at all or coming up with any options to sell me or lease me a car....just go to carmax...years back I was interested in a 350z and nobody there wanted to take my money or fiance me...which my credit is good..had to go to weston Nissan and there they sold me the z 500 bucks less ....this place doesn't want your business nor care about its clients...got my car back from service even messier then it went in...not sure why they have a 4 star ...poor service on both sides...service and sales.... If you were the owner you wouldn't be giving me the store number...lol... That number to the GM is the store number!!!!! I called and left messages to that number and nothing...no GM to be found..and my car worse then ever!!! Thanks Auto Nation Ford and Hector and the GM and staff.. wonderful profound service....

angelo de pompaOct 19, 2016

4

Had a great experience having my 10,000 mile service . Steve B. My service advisor was professional and looked like he really enjoyed his job, that's great to see. I got my car back even with a recall fix on it in under an hour, Way faster then I expected. The only complaint is the cashier forgot or on purpose didn't ask me about the donation to Breast cancer that was on my bill that I didn't agree to, somewhat unprofessionally to automatically put it on my bill, didn't notice until I got home.

C melzerOct 17, 2016

5

Very professional!! Gary Levine in the service department is the "Best" ��

Debbie Wathey-MartinoOct 15, 2016

5

The General Manager David is such a sweetie pie, and a great dancer.

Bob WeissOct 14, 2016

5

Our experience was terrific. I really like our car and Wilfredo was very helpful.

Dixie FitzgeraldOct 12, 2016

4

Very good service

Carlos PenaOct 8, 2016

5

Very professional and experienced staff. I quickly received a quote online and did my research and realized it was the best deal in town. I'm very happy with my purchase.

JudiR77Oct 8, 2016

5

Great service!!!! The customer service was very helpful. Justin did a great job!!!

Carolina TOct 4, 2016

4

Friendly and knowledgeable staff. I was a pleasure working with Wilfredo!

LouiseOct 2, 2016

5

Very professional like always!!!!!!!!!!!!!!!!!!!!!!

Nitza PerezSep 30, 2016

4

This was our first visit to AutoNation Nissan. Chris who was our service technician did a great job keeping me informed and even went above and beyond to ensure that all of the work needed could be done on that day. Thank you!

Katherine TarleckySep 28, 2016

4

Great Customer Service

Felix GSep 27, 2016

5

Great customer service, Frederick helped me in a very professional way and I feel very pleased with the service, I recommend this dealer.

Liddy PerezSep 27, 2016

5

Very pleasant and professional, I was treated very well and my salesman was extremely helpfull

Amnthony VernonSep 25, 2016

4

Good service

Eliana MoralesSep 24, 2016

1

Dropped my car off to get fixed. Took 3 days for them to let me know it was the battery. Came to pick it up, found the car parked not in a parking spot. To no surprise some one had backed up into the car, and they tried deniying that it was their problem. The manager of the service department was rude. Sucky service sucky people.

Nicko FierSep 23, 2016

5

Caress is a great employee always smiles and went above and beyond to take care of my car

NadineSep 23, 2016

4

Rep. Steve Bradley did a great job in keeping me informed and explaining each step of the process

adler pierreSep 21, 2016

5

It was great and fast. Their service hours work for me.

Mildred RodriguezSep 20, 2016

5

I recently bought a new 2016 Nissan Rogue SV from AutoNation Nissan Pembroke Pines. Having already done my research and test-driven several different crossovers, I had decided I wanted to purchase a Nissan Rogue SV with the premium package and almond interior. I called several Nissan dealerships in the South Florida area to inquire about availability and pricing. When I called AutoNation Nissan Pembroke Pines, I spoke with both Nicholas and Kenry; they both knew exactly what vehicles they had available (unlike representatives from most of the other dealerships I called) and were clearly knowledgeable about the Rogue and its various options/features. They also demonstrated patience and professionalism when answering my questions. Thankfully they had three vehicles that fit my criteria. We discussed and agreed upon a price on the phone and they said they would have the cars I wanted to see waiting out front when I arrived. My husband and I drove to the dealership and sure enough, Kenry and Nicholas were both waiting for us with the three cars ready. I inspected the cars and drove the blue one around the lot - I decided that was the one I wanted. From there, they simply drew up the paperwork and we were done! I had read horror stories about bait-and-switch and upsell tactics people encountered at other dealerships, and I'm pleased to report that couldn't be further from my experience at AutoNation Nissan Pembroke Pines. Kenry honored the price we had agreed upon, and he and Nicholas both provided excellent customer service throughout the entire (expedient) process. This is how car buying should be.

Tamara.SSep 16, 2016

5

Miss Ada was fantastic! She took the initiative and helped me immediately explain the process and walked me back to my vehicle when it was completed

Nancy SorangeloSep 15, 2016

5

Wilfredo was very helpful. There was no pressure to buy a more expensive vehicle, add-on features, or anything like that. The particular vehicle I saw on the Internet has just been sold to another customer, and he quickly found another at the same cost which was identical in features. There was none of the hard-sell for extended warranties, etc. from Wilfredo, and the staff. Of course, some were offered, because some people actually like buying added options, but everything was polite, and the deal I wanted was concluded without conflict.

MikeInPinesSep 13, 2016

1

One month ago I purchased a used Toyota Tacoma with 70,000 miles Robert Johnson. I understand that 99% of the truck is not new. However, the salesman told me that everything passed inspection and I should be confident that the truck was good to go. I've driven the car for 400 miles. The other day the brakes started making noise. Brake pads right? No, the front rotors are mangled. I just looked at them. I'm sitting at Midas right now getting them replaced and about to spend $600. Ridiculous. There is no way I've put this much ware on the brake system in such a short time if the inspection was done properly. Obviously Autonation has no regard for mine or my family's safety. In my opinion brakes are a pretty important feature of a vehicle. In addition, before coming here, I called Bob and asked him if Autonation would cover and complete the maintenance since the truck is so new to me. Nope. Make sure you don't make the same mistakes I have.

sean patrickSep 12, 2016

5

Best experience I have every had. From the moment you walked in to the moment you walk out nothing but great customer service and I felt like I was at home of how much they treated me like family. Definitely recommend this dealership to anyone. This one is wayyyy better than the Miami one.

Lillian Lilz QuinonesSep 10, 2016

5

Im really happy with my new car... Thanks for all your help.

Camilo pardoSep 10, 2016

5

I just leased a Nissan Rogue 2016. The SUV is great and the service i got from my salesman Frederick Pantin was excellent. He took the time to show me the differences between the vehicles and got me a great deal. I deffinetly recomend them

The experience i had at autonation nissan was exceptional! Through the entire process, Mr. Wilfredo and Ms. Peach were exceptional! Ill be returning here for my next purchase! The price really was right, better than the other places i went to by leaps and bounds.

Robert Holden & HyunjiSep 2, 2016

5

Loved my experience with my sales person Robert Barona. Quick, professional, efficient and he gave me a good deal.... Yes....

Nataly LessardAug 31, 2016

5

Our experience was great. Our salesman Terry Thompson was very understanding toour needs and worked with us to get a affordable price. I will go back to this dealership for my next vehicle.

Marc BergerAug 31, 2016

5

Andrew made our car leasing experience a smooth transaction. He was attentive and understood our needs from the beginning so we were able to close the deal the same day. We would definitely recommend him and the dealership to our family and friends and when our lease is up, we will be going back to Andrew.

James and JohanaAug 31, 2016

5

I was very fortunate to deal with Gregory Reynolds, who help me all the way and it was a huge help for me to get a good deal in my new car, thank you!!

mario RoaAug 30, 2016

5

Considering the computers were down and there was a lot of customers, I was out of there pretty quickly.

Valued CustomerAug 30, 2016

5

Ac working fine, hope compressor lasts a few years

Valued CustomerArnoldAug 29, 2016

1

Every time I tried to speak to a service advisor, "sorry he is busy"..never return your phone calls! I got an oil change and now my car is leaking oil. What is up with that? I guess I will have to drive in and complain!

Darren LewisAug 26, 2016

5

It's just simple and smooth never any hassle always available walking in no problem

Paola AtenasAug 26, 2016

5

Wilfredo Cordero is a great salesperson. Not only did he work with me on a great buy, but he picked me when my old car broke down on the way to Nissan to get the new one. His professionalism and personality is a great asset and I would recommend anyone buying a car from Autonation Nissan to ask for him.

Ajsturtle350Aug 25, 2016

5

GREAT SERVICE, GREAT SERVICE ADVISOR AND GREAT LOCATION

Valued CustomerAug 25, 2016

3

Slow service

Pheonix VidalAug 24, 2016

5

The staff and service in this Nissan location are the great, especially Mr. Amaya; he makes sure my car is serviced right away and provides detail information with outcomes- also informs me with information in making sure I know how to take care of my car. Its hard to find a dealership that has a good reputation, trustworthy and reliable in routine maintenance and repairs. I've also recommended this location to friends. Thank you!

Sana YsfiAug 24, 2016

5

This is my 3rd nissan Altima and even though I didn't purchase my cars from this dealership I've always entrusted them to service my cars i love their professionalism and timeliness

Driskell WrightAug 24, 2016

5

Perfection the all store and the employees all them rally professional

Arturo nunezAug 23, 2016

4

Got a great end of year sale. Diana Peach was my sale woman and discuss a great job.

I had a very good time at Autonation Pembroke Pines. Job was done perfect, people nice and friendly.

MikhailAug 19, 2016

4

Had an awesome experience with Auto nation Nissan in Pembroke Pines. They were very patient and helpful. We were 45 minutes late to my appointment with Diana Peach, she had to leave but made sure we were taken care of by Frederick Pantin. 4 hours later, we had the car we love. It was an "as is" car, but we pointed out an issue and they took care of it AND delivered to our door!!! FOR A USED CAR!!! How many dealer would do that... Auto nation Nissan Pembroke Pines, that's who!!!

Andrew AndersonAug 17, 2016

5

It was wonderful everyone was very nice knowledgeable and patient.

sherlyDnAug 17, 2016

1

Always great services anytime my Car is service at this LOCATION.

Carol ElamAug 17, 2016

5

AutoNation Nissan of Pembroke Pines is Absolutely wonderful! Efrain Aguila is an Asset to this company

Ana L. OlivaAug 17, 2016

4

Service as described questions answered. Courteous staff

Valued CustomerAug 16, 2016

5

Highly recommend, very happy with the service Cris is a good salesman

Pedro BringasAug 16, 2016

5

Got most info online , went to this dealer and went smooth buying my car.

Rramosfam2Aug 12, 2016

5

I arrived at AN Nissan earlier than scheduled, and for the first time came in contact with Robert Pena/Customer Care Consultant. From beginning to end Mr. Pena was professional, took note of what I wanted done, answered my questions clearly, and to put the icing on the cake, the car maintenance was done ahead of schedule!

gerroldAug 11, 2016

5

I have been coming to this Nissan for years on all my purchases and service needs. I spoke to my advisor Chris L. over the phone about my concern with some lights flashing on my dash. I was expecting the repair to be costly but I scheduled my appointment and met with him promptly. We reviewed the service my vehicle needed an oil change, tire rotation, battery terminal check and brake check. Shortly after he called me over to give me an update on the lights on my dash, it was confirmed to be a brake issue. He notified me of the cost and I approved afterward, he informed me that the battery terminal wasn't just corroded on the surface but all the way to the fuse link. I can always rest assured that he will keep me informed with everything during my visits. I left with the service done on time at a reasonable price too! Along with the same friendly and professional demeanor that myself and family continue to receive here.

Nolace79Aug 11, 2016

5

It was a pleasure to deal with car salesman Terry Thompson with purchasing my 2016 Nissan Sentra. There was no high pressure sale like I have dealt with the past with other dealerships. Thompson was very professional with answering questions regarding the vehicle.

Matthew ShelmandineAug 11, 2016

5

great service advisor and great tech fast service and very clean

DonaldAug 11, 2016

5

EXCELLENT-BOB JONES WAS HELPFUL THRU OUT THE PROCESS WHICH WAS HANDELED QUICKLY, PROFESSIONALLY AND WITH NO PRESSURE

LW COOLCARAug 7, 2016

5

First time car owner; so this was my first oil change. Although the orginal representative that I was assigned too was absent, i did not have to wait long before i was helped. Process was smooth & easy, then was walked to the waiting area. The overall wait during maintenance was not bad! Gary was very professional & polite. Customer service is important & he made it great. Thank you.

Juanita D.Aug 7, 2016

2

I bought my car from here about 3 years ago and went back for a new car for my mom. This time the hospitality wasn't there at all. My mom and I walked in and so many salesman were just sitting and walking around but not one person greeted or came up to us to help with our search. We had to look for the reception desk to call for someone to help. Luckily we remembered the guy who helped last time and was still working there. If he didn't work there, more than likely wouldn't have came back.

Fania NarcisseAug 4, 2016

5

Jo Dash has always been very helpful with me through the whole process of buying a car. I recently had my driver's license and as a first-time buyer, I was skeptical on which car fits best for my needs. Thankfully, he explained all the information regarding details about the car. He was very patient and understanding that he even stayed long beyond office hours, to answer all the inquiries, and to make sure everything's settled according to plan. He's definitely one of the best dealers out there!

amtAug 4, 2016

5

I came in for an oil change & was greeted by the autonation staff & welcomed towards an available service advisor. He wrote up my request. My SUV was taken care of & I my wait time was quick.

tc23aquaAug 2, 2016

5

Thank you to everyone at automation Nissan! I had a great experience purchasing a new car. Thank you to Robert for your great service.

MissPaula13Aug 2, 2016

5

I really appreciate all the help that Nicholas Scopa gave me in this process. Answered all my questions as a new buyer. He is the best!!!

NewBuyerAug 2, 2016

4

Chris was good , and made it EZ for me thank u for your help

MarieAug 1, 2016

5

bob jones worked hard to get us what we wanted--great car -great dealer-great salesman thanks

Wayne ArnoldJul 30, 2016

5

I highly recommend coming to this dealership. Ask for Wilfredo Cordero. He was able to assist me and placed me into a beautiful car with a minimal down payment and reasonable monthly payments. The entire staff is friendly and eager to assist.The entire process was very smooth. I will definitely recommend this dealership.

Jelexi1Jul 30, 2016

5

It was a pleasant experience, Gary Levine was very professional

YolandaJul 29, 2016

5

The best experience that I have ever had. I was very impressed with the overall professionalism attitude of everyone. I would highly recommend this dealership to my friends and family. When I was ready to see it in person, I met With David Le Bella and Abby Granges 100% hassle-free experience, extremely personable and professional . I was in and out with a new vehicle in no time. I highly recommend this dealership and Abby Granges as a product expert. David Le Bella general manager great asset to the dealership.

Meena1085Jul 23, 2016

5

Wilfredo over at autonation pines was a blast to work with. He made my first car buying experience as easy as possible. I walked in there with a budget and he was able to accommodate me in every way.

Jaymillz23Jul 23, 2016

5

Our Nissan representative, Bob Jones, was excellent in our new car buying experience. Top salesman in our opinion. From the moment we met Bob, until the completion of the sale, he was working on providing our family the best vehicle at a great price. Can't praise him enough!

AngelDiazJul 23, 2016

5

So unexpectedly great ! Got greeted right away and checking in was painless...great atmosphere fast service!

MareschaJul 22, 2016

5

Prompt fast service, professional and friendly staff.

IdaniaJul 22, 2016

5

Service people very down to earth friendly and knowledgeable, the tech solve all my problems in no time. I will return hopefully not to soon

Rey VegaJul 21, 2016

5

Excellent service all around, Everything was quick and easy. Great customer service.

wilsonJul 21, 2016

4

I had a pleasant experience overall. Attentive, knowledgeable staff and courteous and friendly

satisfiedJul 21, 2016

5

Very good service very professional knowledgeable. Show concern was willing to fix the problem

JeniceJul 21, 2016

5

I was actually looking for a new car at auto nation nissan the staff was very friendly i called thesales guy and he was happy to help me kudos auto nation in pembroke pines

SherJul 19, 2016

1

Horrible experience, they assumed because I'm a woman that I had no clue about cars. The manager "Andy" came up to me and said "Just so you can leave, i'm going to offer you the 3yr warranty because were getting busy and you need to hurry up". Everyone knows that the 3yr warranty is something Nissan gives with the car regardless of the transaction and he was trying to act like he was doing it to be nice. They also tried to sell me the rim locks on the car, when i said i didn't want them, they said that its not optional and its something nissan is forcing you to buy (which was bs). I left and went to Nissan Weston where my experience was 100 times better.

michelle alexandraJul 18, 2016

4

Never had an issue with my service or the people that help me but on this particular day, not sure if the cashier was having a bad day but she was not professional to me. Her gesture that she made has me thinking to have my services done elsewhere.

MsJuBeansJul 18, 2016

5

Mr. Bradley my Care Consultant was very helpful in explaining the problem with my vehicle and also I was thankful for him keeping me inform concerning my repairs.

VeronicaJul 14, 2016

5

Got great service and car was done on time. The dealership is always helpful.

JamesJul 14, 2016

5

Arrived with my car at the appointed time, Service writer Gary, took down the information, and I was told it would take about 1.5 hours. I waited in the very comfortable lounge. Car was ready on time, and they cleaned the windows and vacuumed the interior. Excellent customer service.

BernieJul 14, 2016

5

I had the best car-buying experience of my life at Autonation Nissan of Pembroke Pines! My Sales Consultant, Diana Peach, and the Sales Manager, Theo Cameron, were very knowledgeable, attentive, and easy to work with. They took the time to understand our specific needs and helped us to get into our desired vehicle within our budget. Most importantly, they delivered on all of their promises, and continue to do so even after the sale was completed. If you are in the market to purchase a Nissan (even if you are not in the Pembroke Pines area), I recommend you to seek out this dealer!

rentasalbertJul 13, 2016

5

Excellent service!! I was a little concerned because the A/C on my 2014 car was acting up. I spoke to Robert who was very helpful. My A/C was fixed in a few hours and it was covered by the guarantee. Val and Robert were very helpful Thank you so much guys.

edmunds2913Jul 12, 2016

5

Long time customer of this dealer....the advisor is always knowledge and very courteous.

ElsaJul 11, 2016

5

I started my professional sales carrier in the auto industry and worked up to sales manager and Leasing manager. I currently run a sales company with sales people all over the country.. I would hire Earl anytime his demeanor, patience and professionalism is without compare ... I would send anyone I know to visit him.

Daniel Dengate / Susan Koenig DengateJul 11, 2016

5

Fantastic experience...In and out in a jiff..Mr Marius was very knowledgeable and courteous...Excellent experience.

louloulemonJul 10, 2016

5

Very good, the employees very kind and nice. I 'am so glad about my purchase y the car is excellent, thank you very much! !!

Worked with Ms. Diana Peach from verifying that the car we wanted was available through a site visit, test drive and purchase. The entire experience was great. Ms. peach was very helpful and very good at what she does. I would strongly recommend this dealership and salesperson to anybody looking to buy a car. We drove about 80 miles to get there and it was well worth it!

NesferatuJul 5, 2016

5

Worked with Ms. Diana Peach from verifying that the car we wanted was available through a site visit, test drive and purchase. The entire experience was great. Ms. peach was very helpful and very good at what she does. I would strongly recommend this dealership and salesperson to anybody looking to buy a car. We drove about 80 miles to get there and it was well worth it!

WillJul 5, 2016

5

Amazing staff very very happy with the service team that's why I stay with the same dealership why? Because they get it.

ShanbraJul 1, 2016

5

I buy Nissan altima, excelente atencion very good and fast. Thanks

MarisolJul 1, 2016

4

Had some recall work done. Took a little longer than expected. Otherwise, I would have given 5 stars. Also had washer nozzles looked at, and they only needed to be cleaned. They gave me a break on the cost without me asking since they didn't need to be replaced. Very positive experience.

Samuel EavesJun 30, 2016

1

Never happy when I service my car here.machines are never working or they're too busy to use..I chose 1 star because I had no other options. Let me mention I have warranties for my car parts but of course I need to wait a month for approval before they honor it!

KimmieG51Jun 30, 2016

4

Good service. Gary Levine was very nice and very accommodating and did a great job of getting my car in and out.

LisaJun 30, 2016

5

They were a great help. They were an on time service. They helped program my key for my car and always have the perfect service.

C.SJun 30, 2016

4

Fast, friendly service

Jennel JonesJun 29, 2016

5

It was a very smooth experience. Bob jones made the process stress free for us. His demeanor was perfect very calm and we Felt no pressure.

GemaJun 29, 2016

4

My car buying experience was really great. My salesman Jo was great too. He did not pressure me instead he took into consideration what I wanted, i.e. my price range and car selection. I got a really good deal. I love my new car. Thank you!

Lucy DorlusJun 27, 2016

4

Ada is great and very helpful!

Adam MartinJun 27, 2016

5

Had a great experience with auto nation, they helped me immediately and helped me find exactly what I was looking for.

alexazamoraJun 27, 2016

5

Fast service, questions always answered and what is needed to be done to my Versa is fully explained. Short wait and friendly staff.

MargaretJun 27, 2016

5

The Staff was very helpful. The location is a true blessing. I look forward to a good and rewarding partnership.

Brenda PaschalJun 27, 2016

5

I had my oil changed and, as always, the service was very good.

PamJun 24, 2016

5

Such a pleasure to have my vehicle serviced at the dealership that offers confidence and trust. All work done on a time,y manner - can't ask for much more. Best of all was the greeter who is always pleasant and cordial and the service advisor who had a complete understanding of my needs.

Screename31Jun 21, 2016

5

I came in to get my car service, Ada helped me. Fast service.

GiovanaJun 20, 2016

5

This place is amazing. I always come here to have my car service and the people there are so wonderful. They treat you with kindness and are very respectful. There are No long waits. You get in and out of there in no time. They will always get my service.

Mychelle56Jun 19, 2016

2

I had a great buying experience, Mr Barona did a super job! However, 2 days after my purchase, my 2015 Pathfinder with 18000 miles had a problem with the transmission. I was still within my 3 day return policy and I felt they shoved the car down my throat by talking me into having them do the repair just so to make a sale. Not very happy ): Met a mechanic while working and told him of my experience. He told me Nissan have a problem with their transmissions. My mechanic said he's aware of their other vehicles having transmission issues, not the pathfinders. Wish I was aware of that beforehand. Won't purchase another in the near future. I've driven Mazdas and Hondas for many years, never had a transmission issue before 100,000 miles. Disappointed with AutoNation Pembroke Pines for not upholding their 3 day return policy. NISSAN DO BETTER!

Colleen HacundaJun 11, 2016

4

My buying experience was extremely quick, and efficient. I picked out my car online, went to the dealership, and within two hours we were leaving the dealership with our car. My only complaint is that there were two employees openly arguing in front of customers. That was very unprofessional, but besides that I would definitely recommend AutoNation Nissan Pemproke Pines for your next car buying experience. In my opinion online car buying is the best way to go, and be sure to ask for Jo Dash. He was great!

Deidre JohnsonJun 10, 2016

5

Great customer service.... Grace Izquierdo was very knowledgeable and helpful in every way

Ramiro RodriguezJun 10, 2016

5

Came in for s recall. Young lady was very helpful and prompt.

EricJun 10, 2016

1

So I made an appointment for my Jeep... Once I got there the people that took my car were so unhappy that it set the tone for the rest of the appointment. Once I came in to the trailer because they are remodeling I think not one person realized that I was there finally a man in a white shirt told me to see Beatriz Perez with out an even hello (basic costumer service). Once I started talking to her I realized that she doesn't like her job at all. Not a glance nor a smile just started asking me question and took it for granted that I spoke Spanish because switch to it with out me saying anything. The worst part of it was that it was my first time to them and didn't know the process of service. It is a huge change from Mercedes Benz & Range Rover when it comes to basic customers service. The only person that was nice and friendly was Neil Smith that drove me home with out me getting an answer about getting a loaner car.... I guess no loaner for me.

John Peter Mejia-LevyJun 6, 2016

5

This car buying experience was so amazingly easy. I was able to choose all my options easily on a tablet that the sales person had. The car that I wanted was in the lot, I inspected it and test drove it and within 2 hours I had a car.

Patricia RossJun 6, 2016

5

Excellent Service, They helped me to find the right car that I need.. It was a great experience. People with knowledge in their job, very kind and helpful. Definitely I will recommend Auto Nation Nissan Pembroke Pines. Thank you.

Eduardo B.Jun 5, 2016

5

Tire losing air. Drove to dealer. They quickly took care of it and had me back on the road.

FrankJun 1, 2016

5

First time purchasing a vehicle was a tremendous experience

Eddy DedeJun 1, 2016

5

I had such a great experience working with people who did everything they could to get me to drive off the lot with a car. I had no intention to leave that day with a car but between rob b and Eric they helped me. They watched my kids while I did a test drive. I recommend this place to everyone.

Melissa davisMay 30, 2016

5

Great no hassle. In & out within 45 minutes Got the car I wanted from another dealer

Orlando PiedraMay 28, 2016

5

Always great service with a smile . There service is fast and professional.

Magdala SimonvilMay 25, 2016

5

A++ experience from beginning to end thanks to Wilfredo, Grace and Fermin. Professional and honest team you can trust.

Odenys HectorMay 24, 2016

4

Service and people were excellent. Only problem i had was that i was sitting at the desk placed in front of the cashier for about twenty monutes. The desk was unmanned and although agents kept passing by me, no one asked me if i was being assisted. I finally had to walk around to get assistance. -Demico

Demico ArmbristerMay 23, 2016

4

I dealt with the parts department, a guy named Mike. He was extremely helpful, printed out a diagram for the part I needed and explained how to install it.

M RodMay 19, 2016

5

My son and I went yesterday to Autonation Nissan in Pembroke Pines for an oil and filter change. Mitchell Donoso was awesome. We were there 20 minutes total. Great customer service!

MiriamMay 17, 2016

4

excelente servicio

Verandi ServicesMay 13, 2016

5

Christopher Landrove continually provides both professional and personalized service. He manages to make you feel as if you are his only customer. I highly recommend him and the service he provides at Nissan Pembroke Pines.

Micheline FoxMay 12, 2016

5

Nisan Sentra, we have a good experience. We went to Nisan because my wife bought her car there on April and she was happy we the service and attentions tha she received.

Saturnine nuesiMay 7, 2016

5

I would like to take this time to tell you how wonderful Justin Lockwood is. He is very professional and courteous. Justin took the time to explain everything that was going on with the car. Justin made very prompt calls back to keep me informed and updated concerning the car. Justin stayed late to finish talking to me and answer all my questions. Justin made every effort to bring the service price down. My brother came in the next day and he took care of him in the same professional way. My mother came in a day later and he also gave her excellent service. My entire family would return to your dealership and ask for Justin in the future. You are very fortunate and lucky to have such a great person working for you. Justin is the top of the line service advisor. Thank-you again for such excellent service. Jill Behrens

JBehrens86May 6, 2016

1

Made service appointment to replace battery (which was under warranty, but prorated to today) at 7am...Get there and service adviser says technicians do not get in till 8am and the load test would take 1.5 to 2hrs.... This experience reminds me why HATE going to the dealer for service...I get treated like I'm being done a favor and should be happy and take it...NOT THIS GUY!!!...

rgold003May 5, 2016

5

I walked in and saw Nick, and he immediately walked over to help us out. We sat down with him and he was able to help us within the hour to settle on a deal. We test drove it, looked at the multiple options we had with the Altima and decided with his guidance. He was patient with us as we resolved insurance issues and stayed with us into the night until we drove off the lot. Awesome service.

Robert AlmeidaMay 4, 2016

5

Sales Rep. Dianna Peach was a great help in finding the car for me. She when above and beyond getting me in the right car and payment I could afford. The dealership had plenty of car on lot for me to choose from. Very happy with my new car and look forward to dealing with them in the future for service.

JeriMay 4, 2016

5

Everyone was very professional and knowledgeable. I had previously purchased a vehicle from this dealership so this was my second one.

Billie SilverMay 4, 2016

1

Stay away from Autonation Body Repair Shops

miami pi lawyerApr 30, 2016

5

Delivered new Nissan Rogue to place of business and explained car functions..Smooth process

meetslugo21Apr 29, 2016

5

very nice people ...Val is the best the auto nation on Pembroke pines.

andreaApr 29, 2016

5

Happy with our new Nissan lease, and Jo Dash was great helping us to choose the right car!

LizApr 25, 2016

2

Wonderful experience Grace was most knowledgeable and helpful Super patient They prepped 3 cars for us as we changed choice of colors 3 times and she still smiled Luv my Pathfinder

vincent gaynairApr 22, 2016

1

The sales person ("Wilfredo Cordero") was really nice and helpful, we asked him for a better discount for the car and he offered us to talk to his manager, so we agreed. When the manager ("Andy Power") came, we introduced ourselves and asked him if we can get a better price for the car. He immediately said: This is a loser car and I can't give you a better price. I'M NOT STUPID!. We asked him: why are you talking in this way. He responded by saying: I'M SPEAKING ENGLISH! we told him no one was saying that you were stupid, we are just kindly asking if you could give us a better price and you could respond nicely by saying sorry this is the best i can do! AND he also said that we had to make up our minds because it was 8:15 and they will close at 9:00 and he had to keep some employees just for us !!! even though there were other customers in the showroom! He didn't even have the courtesy to apologize ! He just got up and said go think about it. I told him the deal is off!! you are a disrespectful person and I left. I will NEVER go back to that place again and I will make sure that this complaint will reach his superiors.

AltimaApr 22, 2016

4

Diana Peach did a great job putting together a proposal that beat out another quote and made sure we were informed about everything along the way. I would recommend her.

Hugh HuddApr 19, 2016

5

Angel is a great ambassador for AutoNation. I see the saying RUA- by another company but Angel truly demonstrated RUA (Ready upon Arrival) Excellent customer service.

Concierge57Apr 16, 2016

4

This was the second car I bought at Autonation Nissan of Pembroke Pines. I had a good experience buying my new 2014 Nissan Maxima. I was very payment conscious and Bob Jones and Sergio Suarez made it happen so that I could drive away in the car that I loved! I am very thankful and appreciate all efforts. Fermin was my finance manager, he did a great job. I was able to get a better rate, extended warranty, and GAP at an affordable price. I would recommend these guys to anyone. Thank you again.

MelanieApr 12, 2016

5

Just wanted to say how extremely please my wife and I are for the service and experience at autoNation Nissan Pembroke Pines FL. The staff there have always been very helpful and very courteous and very patient, generally speaking. In particular, Mr. Earl Marks has been exceptional over the past few years that we've shopped for cars there. This is now our third purchase, and I will not go elsewhere for cars. There's only one place for us .That's AutoNation Nissan and there's only one person for us. That's Mr. Earl Marks!

Autonation of Pembroke Pines should be a model for all dealerships in the state. My salesman Mr. Earl Marks has sold me my first Nissan and I can safely say that it will not be my last Nissan. The whole experience was like buying a car from a family member. Great job Team Autonation!

Maylen1Apr 10, 2016

5

Mr Bradley was professional & customer friendly, was able to answer my questions. Overall service was efficient and completed in a timely time frame. All other associates were professional & customer friendly.

cha00053Apr 8, 2016

1

The sales person ("Wilfredo Cordero") was really nice and helpful, we asked him for a better discount for the car and he offered us to talk to his manager, so we agreed. When the manager ("Andy Power") came, we introduced ourselves and asked him if we can get a better price for the car. He immediately said: This is a loser car and I can't give you a better price. I'M NOT STUPID!. We asked him: why are you talking in this way. He responded by saying: I'M SPEAKING ENGLISH! we told him no one was saying that you were stupid, we are just kindly asking if you could give us a better price and you could respond nicely by saying sorry this is the best i can do! AND he also said that we had to make up our minds because it was 8:15 and they will close at 9:00 and he had to keep some employees just for us !!! even though there were other customers in the showroom! He didn't even have the courtesy to apologize ! He just got up and said go think about it. I told him the deal is off!! you are a disrespectful person and I left. I will NEVER go back to that place again and I will make sure that this complaint will reach his superiors.

Jason GeraldApr 7, 2016

1

The sales person ("Wilfredo Cordero") was really nice and helpful, we asked him for a better discount for the car and he offered us to talk to his manager, so we agreed. When the manager ("Andy Power") came, we introduced ourselves and asked him if we can get a better price for the car. He immediately said: This is a loser car and I can't give you a better price. I'M NOT STUPID!. We asked him: why are you talking in this way. He responded by saying: I'M SPEAKING ENGLISH! we told him no one was saying that you were stupid, we are just kindly asking if you could give us a better price and you could respond nicely by saying sorry this is the best i can do! AND he also said that we had to make up our minds because it was 8:15 and they will close at 9:00 and he had to keep some employees just for us !!! even though there were other customers in the showroom! He didn't even have the courtesy to apologize ! He just got up and said go think about it. I told him the deal is off!! you are a disrespectful person and I left. I will NEVER go back to that place again and I will make sure that this complaint will reach his superiors.

Tasneem ChaballoutApr 6, 2016

1

The sales person ("Wilfredo Cordero") was really nice and helpful, we asked him for a better discount for the car and he offered us to talk to his manager, so we agreed. When the manager ("Andy Power") came, we introduced ourselves and asked him if we can get a better price for the car. He immediately said: This is a loser car and I can't give you a better price. I'M NOT STUPID!. We asked him: why are you talking in this way. He responded by saying: I'M SPEAKING ENGLISH! we told him no one was saying that you were stupid, we are just kindly asking if you could give us a better price and you could respond nicely by saying sorry this is the best i can do! AND he also said that we had to make up our minds because it was 8:15 and they will close at 9:00 and he had to keep some employees just for us !!! even though there were other customers in the showroom! He didn't even have the courtesy to apologize ! He just got up and said go think about it. I told him the deal is off!! you are a disrespectful person and I left. I will NEVER go back to that place again and I will make sure that this complaint will reach his superiors.

Wilfredo Cordero, Andy PowerApr 6, 2016

5

This place gets 5 stars from me because of the excellent customer service that was given to me from Mrs. Diana Peach. Thanks to you my girls and I have a hot new ride and we fit perfectly in our car. THANK YOU DIANA.

Noemi Sarai Rahman SantoyaMar 30, 2016

5

My Customer Care Consultant Caress Bradley is the best person I came across in a long time when it comes to dealing with the public. He is very knowledgeable and friendly and he helps the dealership in being a family place of business.

betty1367Mar 29, 2016

5

I am so happy and so thrilled with my new 2016 Altima SR. Grace Izquierdo was the sales lady who helped me and she is by far the sweetest sales person ever. We had worked out a quote prior to me coming in and she had the car cleaned and perfectly ready to go when I got there. I ended up choosing a different model than the one she had already set up for me (I really wanted the one with the LED headlights) and she did everything in her power to find me the vehicle and have it shipped over because it was at a different dealership. From the moment I walked into the dealership to the moment I drove off, the service and attention she gave me was superior than 100%. Couldn't be happier with my car, and I'm so thankful to her patience with me and for finding me such an amazing deal.

Gina Nya NateMar 26, 2016

5

I am so happy and so thrilled with my new 2016 Altima SR. Grace Izquierdo was the sales lady who helped me and she is by far the sweetest sales person ever. We had worked out a quote prior to me coming in and she had the car cleaned and perfectly ready to go when I got there. I ended up choosing a different model than the one she had already set up for me (I really wanted the one with the LED headlights) and she did everything in her power to find me the vehicle and have it shipped over because it was at a different dealership. From the moment I walked into the dealership to the moment I drove off, the service and attention she gave me was superior than 100%. Couldn't be happier with my car, and I'm so thankful to her patience with me and for finding me such an amazing deal.

PGNN5377Mar 26, 2016

1

Well I had an appointment to see a specific car, the day of my appointment I started calling to make sure nothing had changed but no one would answer the phones. I am 2 hours away and didn't want to drive for nothing but that's what happened. The car I drove 2 hours to see, was sold to someone else. No one bothered to call me, which is what upset me. I understand someone got it before me but to not even have the courtesy to call me, knowing how far I have to drive. I will never deal with auto nation again.

BUDDYMar 22, 2016

5

Service deparment personnel was amazing. From start to finish. You would have thought I was paying a million bucks. Robert Pena was the service advisor and was a pleasure.

mlh9484Mar 20, 2016

5

The manager Tony at Auto Nation Nissan is very professional and has great customer service. I can see why he is a Manager because he has all the skills it takes to keep the customers happy and coming back. Thank you Auto Nation Nissan in Pembroke Pines!

Christine8313Mar 20, 2016

5

I had a really great buying experience at Autonation Nissan of Pembroke Pines thanks to Robert Barona who was very friendly, helpful and straight forward during the process. They have a happy costumer here. Thanks.

Juan Carlos CuadrosMar 15, 2016

5

The customer service was awesome. Every staff played a part on making sure I was satisfied from the moment I arrived..

SiSi HenryMar 14, 2016

5

I have recently acquired my 3rd Nissan Maxima since 2013. There is no doubt that the quality of the Nissan product is outstanding, but as far as I am concerned it is the exemplary nature of the sales consultant, Rob Hassan who has made the difference. His knowledge, honesty and dedication is outstanding. You know that you are getting the best deal because he explains everything in a way that you can understand. In addition he is a caring, considerate person who uses none of the "pressure" tactics that I resent so much. He ranks extremely high among all the sales people I have worked with and deserves the highest level of recognition by Autonation. Edward A. Moses

Edward A. MosesMar 8, 2016

1

Can never charge there, always ICE cars parked in charging spots or dealer cars. Needs green paint or cones in these spots

Andy LingMar 8, 2016

5

The entire staff is remarkable! Every single person went above and beyond to make me and my family satisfied. Because of their handwork and dedication i was able to walk out with my dream car!

Ryham ObeidMar 3, 2016

5

Great buying experience. Nick S. was very helpful and patient.

Robert RodriguezMar 2, 2016

5

Great Car Buying Experience. Great nice Sales people. No pressure no Hassle

Mike AlcainoMar 2, 2016

5

I was in the market for a Nissan Maxima 2016 and Grace Izquierdo was honestly the most amazing sales person. I went on a Saturday night just to see the car and she was super helpful so I decided to go back 2 weeks later. You can tell that she is honest and looking out for your best interest. She isn't faking it just to sell you a car. She gave me the greatest deal and I can say with certainty that she is the person you will want to work with! Theo was amazing as well. I believe he is one of the managers. The interior/ exterior color combination that I chose wasn't available and he did everything he could to get me my car, no matter how far away it was. Overall, I love the car and I loved the people. Hope your experience is as great as mine.

Laura SurisMar 2, 2016

5

I had the opportunity to have had an amazing and knownledgable representative by the name of Lloyd Clark at auto nation Nissan Pembroke Pines that treated my family and I like if I owned the place from the purchase of my new 2016 maxima to the closing with the manager the experience was like no other absolutely amazing they are the best in the tri county area.

Eddie RodriguezFeb 24, 2016

5

Upon entering driveway for service, staff was extremely friendly, efficient and knowledgeable. I was promised to wait for 30-45 minutes for service and that is exactly what happened. The biggest phobia I have is a filthy bathroom if in case I needed to use it and to my surprise , even the bathroom was clean!!

PaulinoFeb 22, 2016

5

Earl is the man, he makes car shopping easy and gets the paper work done right away,

Richard SuricoFeb 21, 2016

1

I suggest not by electronic car from Nissan. Employ's not helping enroll. They don't know nothing about electronics car. So sad.

Kristina PlikaitieneFeb 19, 2016

1

Sell electric cars but can't help charging, very unprofessional dealer, I suggests to avoid this place.

Dominik FunnFeb 19, 2016

5

My experience at AutoNation Nissan was excellent if you are in the market for a new car go see Mr Earl marks at AutoNation Nissan

Dominique RobertsFeb 17, 2016

5

The entire staff at Maroone Nissan Pembroke Pines made my purchase a pleasant experience. Todd went above and beyond to ensure all my expectations was exceeded

VeryHappy1600Feb 15, 2016

1

The worst dealership I've ever been to. I been there twice and both times was a horrible experience. I wouldn't recommend this place to my worst enemy. They're lucky they even got one star from me. Poor customer service, unprofessional, all together HORRIBLE! STAY AWAY FROM THIS PLACE. They tried to charge me $980 for work that cost about $500 every where else. Check and question EVERY charge on your receipt. They tried to add extra charges thinking customers won't recognize it. And get snippy with you, when you question them. If you're someone who knows nothing about cars, stay away from this place. Because you will get taken advantage of.

Erlange MarcellusFeb 3, 2016

5

This is the first time leasing a Nissan and we were pleasantly surprised on the amazing treatment we received from our salesman Pedro Pena. He was very attentive and resourceful. We will definitely recommend this location and our salesman.

Karelis L MorejonFeb 2, 2016

1

Why do they hate me!! This time it's service. The first service went ok, waited 45 minutes for an oil change and tire rotation with an appointment. To some 45 minutes would seem a lot but this is a dealership and they are not exactly known for speed. This time I again went on line to schedule my 10k service. Same service as before, oil and tire rotation was told 45 minutes figured an hour. One hour and 40 minutes later I get my truck. That's not all. On line they tell me the 10k service, "This package includes everything you need to get the most from your vehicle", is $69.90. OK they sent me a coupon with my confirmation that states I'll get 10% off my service. $69.90 x 10% off = 62.91 times 6% sales tax my bill should have been $66.68, right? No I have to pay $72.29. I don't get it, do you? Guess where I'm not going for service? Go to yelp and see what happened during the sale.

Michael VitettaJan 26, 2016

5

I had an amazing experience when took my car to Nissan dealership for repairs . The gentlemen name (Val) was very experienced with the car and explain exactly what needed to be done. After the car was repaired, I had no more issue. His level of customer service is implacable. I have a great experience taking my car there.

YinkaJan 26, 2016

4

Angel Shollenberger who assisted me with my automobile purchase was extremely helpful, and attentive in finding me the vehicle i wanted. Her follow up after the purchase is rare in this industry and is much appreciated. i wouldn't hesitate to send friends to her regarding their vehicles.

Joanne GulliksenJan 15, 2016

1

I tried to give them the benefit of the doubt but my experiences at Auto Nation Honda and this Auto Nation Nissan were night and day. Our new car sales person was Grace at Auto Nation Nissan and she was great in the beginning, until the down payment is made and everything changes. Things that were promised with the purchase still has not been received and she does not answer phone calls or texts after the purchase is made. We have also been waiting on a referral credit SINCE BLACK FRIDAY. We reach out to managers (Theo) and General Managers only to keep getting the run around. I would not recommend this auto nation to anyone. You may have better luck in Weston but this place is all promises and no delivery. Don't walk out feeling like you've been taken advantage of. I purchased a car from Auto Nation Honda in Hollywood and I STILL feel as if I got a great deal on my 2016 accord. Do yourself a favor and go to Auto Nation Honda and work with Daniel Pavillion or go to Auto Nation Nissan in Weston where you may not be ripped off.

Fellon RemmikyJan 13, 2016

3

So the attention there is great and the salesmen work with you but the civic Si i got there used came with a timing chain cover leak and a leak somewhere else in the engine. The warranty only covered the timing chain one, they worked with me with the pricing but if you are selling a used car under warranty it should not be sold with problems, not even 3 weeks with the car and its in the shop at automation honda (thank you honda). Word to the people at autonation nissan at pembroke when selling cars w warranty fix whatever needs to be fixed. I am a tech at another dealership and was disappointed when i lifted my car to inspect something i was worried about. Great service but please sell cars free of problems especially if its a car under warranty not a AS IS car, other than that great service by everyone even the boss who i spoke to the first day :-)

Dami ReactsJan 13, 2016

5

Good people I found. Good business. Great cars....

EugenioJan 8, 2016

4

The entire dealership are rude and unprofessional. There are no way to negotiate business with these people. Even when they called us back to ask us to come in, he was defensive and disrespectful. They don't bother listening to your concerns and needs. They just jump down your throat even before you can finish your sentence. I WOULD NOT RECOMMEND ANYONE TO EVER GO TO THIS DEALERSHIP FOR ANYTHING!!!

Kwan YeungDec 31, 2015

5

I arrived without a scheduled appointment and was immediately greeted by an agent who helped me with my questions and assisted me along the process.

Virginia coffielDec 17, 2015

5

While in search for a car for my mom, we came across a CPO at our local Nissan dealership. Scheduled an appt with Rob Hassan, who was very attentive and knowledgeable. He took very good care of my parents during their time at the dealership and during the negotiations. He is a very caring salesperson who strives to make people feel welcomed and makes it a painless process. We all know how many hours one can spend at a dealership. I cannot stress how efficient and time friendly our experience was with Rob. We recommend anyone to ck out this dealership whether you are in the market for a new or used vehicle.

kiki11067Dec 11, 2015

5

Great experience, Bob Jones went above and beyond to help us. He explain every details and gave us awesome advices

Miguelita DupinDec 8, 2015

5

Mauricio was extremely professional. He was able to meet my wants and needs while fault providing the utmost service! I love my car and will be coming back to Autonation Nissan to buy another car in the new future.

Marina L.Dec 4, 2015

5

Our experience was excellent, Carlos Dias was a great salesman with a lot of experience and patience. The only thing disappointed was that the general manager couldn't help me being a loyal costumer, that they couldn't do anything just say thank you and this is the sixth car that I buy at Nissan

Juan ValdezDec 4, 2015

5

Jo Dash was a true professional and very easy to work with.

Ron PDec 3, 2015

5

I had my eye on a 2016 Nissan Maxima since July of this year,wasn't happy with the monthly payment method at the time because the car was brand new,but my salesperson Diana Peach kelp in contact with me such as pricing and deals that I may be interested in.Diana is such a good salesperson when it comes down to selling a car.Will highly recommend her! 5 stars

Shantavia Walker-WilliamsDec 2, 2015

5

I had my eye on a 2016 Nissan Maxima since July of this year,wasn't happy with the monthly payment method at the time because the car was brand new,but my salesperson Diana Peach kelp in contact with me such as pricing and deals that I may be interested in.Diana is such a good salesperson when it comes down to selling a car.Will highly recommend her! 5 stars

ShantaviaDec 2, 2015

5

The purchase was very easy and smooth going the sales gave me a very detailed description of the car and the benefits to owning the vehicle we purchased.

Jacquelyn TaylorDec 2, 2015

5

Outstanding service! I have been served as if I had purchased there and I am a Canadian wirh a Nissan form Canada and my issue was resolved under warranty with no hassle. I am convinced that my technician had to make a few calls to have my issue repaired under warranty. all this took place seamlessly. These people love to serve customer, CONGRADULATIONS TO A GREAT TEAM.

Luc RinguetteDec 1, 2015

5

Great experience I was really happy because they got me out of my old car which I thought could not be done

DariusNov 29, 2015

5

Great customer service, Valery Marius ensured me he would not have me waiting long.

Talesha LeeNov 26, 2015

5

The service was very good. The sales rep was extremely present and very knowledgeable of all the difference vehicle for sale. He surely deserve high praise for his service.

Sonia harrisNov 21, 2015

5

Staff is beyond excellent, they make sure you leave happy they really care about the well being of your car

Easy no pressure, and they got the deal done, ask for Bob Jones, he's a great guy and very helpful. Thank you again, love my frontier

Julio C AlmenaresNov 12, 2015

5

Went to this dealer with no intentions of buying being that I was shopping around. My family and I were greeted by Grace, whom now I can say is by far one of the best sales rep ever. Grace asked us what we were looking for and took us around and showed us what was available. She answered all our one thousand questions and was very patient with us, even under the rain. Grace was very informative about the car we were test driving. She was explaining every single detail about the car and what the car could do. Cannot say enough about our experience with our sales rep other than it was great and stress free. Remember I said I had no intentions of buying well I can now say I am the proud owner of a Nissan from AutoNation Pembroke Pines and in big part because of Grace. I will definitely be coming back to this dealer for future purchases. Thank you Grace!!!!!!!!!

Radio & Transmission FamilyNov 9, 2015

5

Went to Val to service my car. Needed oil n filters changes. Also mentioned I'm going to Costco to buy Tires. "Let me see if we can beat that price", Val said. Sure enough, price came in 40$ less. He even offered to see if I could get financing. Feels A-mazing to be driving on 4 new tires. Thanks a million Val. You did it again.

Andrea WaltersNov 5, 2015

1

Called this dealer about a Nissan GTR service and could not speak to anybody that knew anything about anything...What a let down..Palmeto 57 Nissan answered everything for me and there i went.Thanks Ted

Ted MesaNov 3, 2015

5

Nissan Rouge 2015 is the most comfortable car I have ever drive, equipped with 4 cameras, nice wires, and adjustable AC even in the back seats..... Auto Nation of Pembroke Pines counts with a very professional sales team, In my opinion, I was lucky to receive the attention from the sales associated Frederick Pantin who speak fluent English and Spanish, explained every detail of the Rouge, and was with us until last minute in the store making us to feel as a Auto Nation family member. I will highly recommend him to my friends and family as their next car agent and Auto Nation Pembroke Pines for its excellency.

Rouge20155985Nov 1, 2015

5

This was my 2nd lease with this dealer and it was quick and easy!

D WhiteOct 18, 2015

5

I recently bought a brand new 2015 Nissan Altima and I'm very happy with my purchase. I love everything about it from the color, the interior and all of the nice features it has. What I really loved the most about my experience at Autonation Nissan in Pembroke Pines was the Customer Service I received. I was attended by Robert Diaz and he did an amazing job. Robert Diaz explained everything very well and I felt like he went above and beyond in his customer service. just a great guy. Also a shout out to Michael who I think was from Jamaica who was very helpful and friendly and provided great customer service as well. All in all, I had a great experience at Autonation Nissan in Pembroke Pines. I will definitely recommed this place to everyone and go talk to Robert Diaz for anyone looking to buy a new car, it's worth the drive to Pembroke and he'll take care of you.

George MelendezOct 17, 2015

1

I am mohammed yousuff , I had a problem with my engine Nissan Altima 2014 , initially wanted a warranty covered , first they refused to do it , then I call the head office then they figure out the problem and fixed it , the vehicle was sitting their for 3 weeks , when I actually received back after repair they should atleast made simple wash and vaccum the vehicle atleast it was not done , the vehicle was given to me just like I gave them back , I would not expect this kind of treatment from autonation Nissan , I work for the dealer near by , I will never do that to my customer just because warranty paid by bill , please don't this to any of your customer .. sorry its a bad service !!

Mohammed I Yousuff . VIP Leasing AssociateOct 14, 2015

5

Went to AutoNation Nissan in Pembroke Pines to look at cars. We were not planning on making a purchase that day, just went to look and maybe make a purchase later on. The service provided by Diana Peach and the rest of the team was amazing. Questions were answered, alternatives shown. We ended up purchasing a new car. Having visited other dealerships that day, I we felt the difference in service and attention given. Highly recommend AutoNation Nissan in Pembroke Pines, and when you do go ask for Diana Peach.

MonicaG18Oct 12, 2015

5

Had a great experience. Everyone was very friendly and willing to help with anything needed. All questions were answered with logical answers and everything worked out perfect.

JetsFanOct 1, 2015

5

Great exprience buying my new car ( Rogue S ). Thank Willy for what you and your team made for our family, now we are the owner of and excelent SUV.,

Vivian HenningsSep 28, 2015

5

Reasonable prices, great customer service, no long waiting time....

ValSep 25, 2015

5

Salesperson was courteous and patient I really enjoy the experience of purchasing my vehicule at AutoNation.

Simone DegraffSep 11, 2015

5

Great manager Theo and my Sales rep very knowledgeable and receptive to my needs

Robert KondiahSep 8, 2015

5

I had a wonderful buying experience, at AutoNation Nissan Pembroke Pines.

Regina HolmesSep 8, 2015

5

I just bought a 2015 SV Rogue from this dealership. I was referred to Wilfredo the car salesmen who was highly informative and a pleasure to work with. The manager Theo and his staff made me feel comfortable throughout the purchasing process and I never felt pressured to buy. I got an awesome deal. I would recommend that you plan to purchase at the end of the month because most car dealerships need to meet certain quotas or sales goals. I benefitted from this. My proces was seamless...I highly recommend this dealership and the 2015 Nissan Rogue.

Red DocSep 3, 2015

5

I bought a car there. Good place. I am happy with my purchase

Lia AlexisAug 31, 2015

5

The service department was awesome! I will never take my car anywhere else! Took care of my issues quickly and fairly.

had a problem with engine light and truck stalling while driving in traffic.

deborahAug 24, 2015

1

This is a horrible place. Stay away fom this place. Worst customer service. Poor quality work. No quality control. I dropped my car to get it fixed, it supposes to get it fixed in 1 week, it has been more than 3 weeks but it still not ready yet. They never keep you informed why it is taking so long. I have to call every time. Worst thing is when i went to pick my car after informing me that my car is ready to pick up, guess what......They did not even check the car if it is fixed completly or not. The place should be shut off.....

Mehul ArdeshanaAug 20, 2015

5

We purchased a vehicle over the weekend, due to Mr. Cordero follow up during the week, he was the most reasonable option when deciding which dealership to visit. Upon arrival Mr. Cordero was friendly and made us feel very comfortable, he had our information ready and was very in tune with what our needs were. The entire experience was pleasant and he made sure that we left there satisfied, thanks to Mr. Lemus as well from Finance, you guys had us in and out in a little over 2 hours which is unheard of, for any dealership transaction. We will definitely not only recommend but insist that our friends and family visit AutoNation Nissan of Pembroke Pines and let Wilfredo help them out. Best Customer Experience in a Dealership to this date !

rgoicocheaAug 17, 2015

5

The entire purchase process was without question, very satisfactory. Mr. Cordero not only took the time to follow up with me during the week up to the weekend when we visited the store. Mr. Cordero was very professional and courteous, he made suggestions regarding our options but ultimately he left the decision to us, he was able to make us feel comfortable and because he had all of our paperwork ready to go, we were in and out in a little over 2 hours, never have I purchased a vehicle in such short time. Great Job Mr. Cordero, rest assure all my friends and family will be sent your way when they need a purchase. Also special thanks to Mr. George Lemus from finance, he was very patient and clear on all our options, of course if he had an electronic system the transaction would have taken a lot less time and we could have saved a lot more trees. Thank you Autonation Nissan for an Awesome Customer Experience.

Robert GoicocheaAug 17, 2015

5

I really think you guys have a pretty good team of workers there at AutoNation Nissan in Pembroke Pines Fl. The guy who works there who seen me goes by Steve Bradley, and I think he was very professional and knows his job. His customer service and assistance is far above a 10 if 10 is the highest. I thank you all and I thank Steve Bradley for everything...

Kevin AlexanderAug 16, 2015

1

Terribly slow service for an oil change and 2 brake pads. The service representative, Justin, is very dismissive. When I asked for the status of my car, after waiting over 3 hours, he told me to wait a soon as he saw a pretty girl walk in, even though I was inside his office already.

J RiveraAug 15, 2015

5

If anyone is looking for a best deal on any Nissan vehicle in dade or broward area I suggest you go to Nissan Pembroke pines and you will find the best deal possible without spending too much time, they are very straight forward and don't play games with numbers and I highly suggest asking for Wilfredo at this dealership, very nice and funny sales rep!!!

SumairAug 2, 2015

5

Excellent service, I have purchase two (2) Altima Nissan and always return to the same repair dealer (Christopher). I like to maintain my car and keep it for 8 to 10 years he helps me make sure of it. Love in it !

MarilinJul 30, 2015

1

Warning / advice. This is straightforward for NISSAN DEALER. I do not usually show my privacy, but I have to warn them not to pass the same. I bought a nice SUV Nissan Pathfinder in Florida has nearly 4,000 miles and already has problems with the transmission, Nissan does not want to replace me the car, only they want to replace the transmission, and that's not right, because I bought a car zero miles, and not a car with problems. With this experience I NEVER buy a NISSAN.

Larry ParralesJul 29, 2015

5

I always feel confident to buy a car at AutoNation Nissan Pembroke Pines because I know that Wilfredo Cordero will take care of me and my needs. This is the 4th car that I already bought here. Always made an excellent business , good and fair price, no hiding fees, worked with me on monthly payments. Willy as friends know him has a great humor sense and find a way to satisfy my wife taste, really hard task by the way. I highly recommend this Dealer specially Willy Cordero Sincerely Yordy Brito

YordY BritoJul 24, 2015

5

Excellent even though the payments came out much higher than what the sales person had worked out with me

Ernest BirirukaJul 12, 2015

5

The best ecperience I have ever had in a dealership. The saleman Willie Cordero was fantastic,patient and professional . I strongly recommend everybody Autonation Nissan Pembroke Pines. I am happy with my nissan.

Joelo NickJul 11, 2015

5

I went into the dealership and was greeted by a friendly knowledgeable sales man who put me in the car I wanted at a price I liked. I would definitely recommend this location.

DCrawfordJul 1, 2015

2

Well, when I received the first notice from the Autonation Nissan in Pembroke Pines I ignored it. When the second request for me to give a review came to me I answered back that I would rather say nothing then something bad, but when the third request came I figured ok they already got my survey back and never did call to ask how things were going or why I gave the survey answers I did. Here we go, My salesman Todd was a nice enough fellow, never smiled and was all business, not that there is anything really wrong with that I just figured that if they want me to fork over 20+ thousand dollars they would be a little more friendly. I went in to look at a used truck but when waiting I found on my phone a deal on a new truck from a dealership a little further away that was only a few hundred dollars higher then the 1 year old truck I looked at but it was in a color I really was not happy about but the same as the used truck I original l came to see. I told them about it and after explaining them that it was not a used truck but a new truck, they offered me a 4x4 for thousands more then either the one on the phone or the used one in there lot. I said to them, “make me a deal on the used truck in the lot” but after waiting a while for an answer they said they could get me a new truck in the color I really wanted for about grand more then the truck in the other lot, so I said yes. After 4 hours I left with the promise the truck would be ready the next day in the afternoon. I pick up the truck, gave it the once over and drove it home. While showing the family my new truck I noticed that the truck bed was not cleaned, there was plastic stuck to places that showed that just pulled it off without moving seats and such, the windows were not cleaned , and the glue from the wheel cover plastic was stuck to the wheel and you can actually read the lettering as well. In other words very little dealer prep for the money they charged. Further looking revealed a dent in the corner on the drivers side rear passenger door. The corner was bent in. The next morning after work I drove it to the dealership's autobody department and was told that although the paint was not cracked or chipped, it they bent it back it would chip and the door would need to be painted. I have dealt with the that body shop before so I knew it was best to just live with it. A moment ago I mentioned being charged quite high for dealer prep, well how about over $400.00 to transfer the plates from my trade in to the new truck? Is that even legal to charge that much. Guess a letter to the DMV is in order as well. Summary, stay away as they seem to be too big to give a damn. I did make a mistake above, the filing fee, reg, tag, title was just under $250.00. Part 2, Get this now, they readily admit that the they charged 150 for 75 fee. I already received the new registration ad there was no refund in the letter that came for Autonation. I have a text message that states that they went out of their way to get me top dollar for my trade, they also did not charge me for "towing" the new truck to their lot. So I guess if they did charge me then the door would not have been damaged, the truck would have been detailed? Does that make sense to anyone reading this. If they give you a good deal they will cut corners in other areas, No need to pay someone to detail the truck before delivery, Charge twice as much for registration, and palm off a damaged door. Please note that not once in these reviews have I asked for anything! I have not tried to "blackmail" them into anything. That alone should be proof that I'm telling the truth. I called the general manager as asked in the response from them and left a message as he was not in. Excuses is all I have gotten from them as to why my truck was in the condition I received it. Again, as I have asked for nothing I stand by everything I have said here, expecting nothing but an apology. Remember they asked for my review and even after being told it would not be a good one they asked again.

Michael VitettaJun 18, 2015

5

The salesmen wye extra patient. I am not easy to deal with when purchasing a car but they made me feel comfortable AND happy with my purchase. I got a great deal and I LOVE my car. Thank you Wilfredo and Theo.

Pat B.May 25, 2015

5

I bought a Toyota Venza 2009 from this guys and Sergio the "sales manager", Pedro "sales man" and Mary "repairs representative" they have been very professional and have provided me with lots of information and advice. They have also been fair and attentive. A 2009 Toyota Venza in a very neat conditions and the also offer you with good maintenance plans that includes transmission, engine, tires, front axle, etc. While you waiting for service you have a TV in that waiting room, water, coffee, A/C vending machines, etc. they do not take long either, they are pretty fast and clean.

Shortly, scammers and liars with no moral values at all. Everything just to sell their cars, no matter how, no matter which ones. Because of my experience with this dealership and Nissan in Fort Lauderdale I will never deal with Nissan again. I brought them my almost new Versa for an inspection before buying it. I paid them pretty big money to make a careful inspection and honestly tell me, if anything wrong with that car. They were promising me that everything is fine, not even a scratch. So I bought it. Later after when it came to make some warranty repair, they surprised me, that this car was in the accident. Recently they sent me a letter telling that they are ready to buy exactly my car (it's in their database) for specific price. In reality, when I came to this dealership, of course they reduced their promise by $5000

Vito LApr 21, 2015

5

My experience was very pleasant and professional. My car was serviced fast and everything was completed expertly.

SueApr 20, 2015

5

I must take special time out to say a big thank you to Mr Cordero on a job well done. Usually at car dealership the sales men are pure tricky associates but Mr Cordero gets the job done and I am please with my purchase. It only takes a well trained and most of people personality type of individual to make you feel this way. I will recommend him to anyone who ask. I am who you call a wow customer. Thank you.

empressaliApr 14, 2015

5

The team at Auto Nation Nissan in Pembroke Pines exceeded our expectations on what a car buying experience should be. Wilfredo, Diana, Alex and Theo were an absolute pleasure to do business with. Our only regret is not going there first. Thank you!!

JedomApr 14, 2015

4

Jose Rameriz provided us with a great experience spent the time needed and even took the time with us when my husband couldn't make up his mind.

Angi TaylorApr 8, 2015

1

To: CustomerFeedback@autonation.com Sent: Friday, April 3, 2015 3:50:17 PM Subject: $1500 oil leak Hello, We purchased a pre-owned BMW 650i from Pembroke Pines Chevrolet on March 18, 2015 with 49900 miles. I paid the advertised price and drove the vehicle home to Ft Myers. I noticed on the way home that the steering wheel was off center so I made a appointment at my local BMW dealer to have an alignment done. What came next was quite shocking. The service adviser (Frank @ Ft Myers BMW) said that I have a severe oil leak from an alternator bracket and a leaking vacuum pump. The estimate was close to $3400 for the repairs. I declined the work and decided to get a second opinion from an independent shop that also specializes in BMW's. Till's Import Car Clinic not only confirmed that the leak is severe, but also noticed that the lower control arm bushings are 75% perished (explains why the alignment could not be done). At this point I reviewed my paperwork and remembered that with the purchase was a 60 day limited warranty that may cover these repairs. After getting I touch with United States Warranty Corp and having to fax my copy of the policy in to see if the repairs are covered I get a call from Frank the service adviser that an inspector would like to see the car. Great, it seems as though this will have a happy ending. Sort of. The claims adjuster at United States Warranty told me that he authorized the vacuum pump & the control arm bushings to be repaired but not the oil leak. Apparently, from the inspectors opinion, this leak has been ongoing for some time and should have been handled before the sale. Furthermore, it is also the opinion of the adjuster (Chuck @ ext 208) that the engine was cleaned to hide the leak. Now, I'm no mechanic, but when the underbody panel is completely soaked with oil it does lend some weight to the adjusters claim of a long standing leak. So at this point I'm pretty upset. Chuck, the claims adjuster was actually very empathetic towards this situation and recommended I call the Chevrolet store to see what they could do, because this is something that should have been addressed. I mean they put new front brakes on the car, how could a tech not see oil everywhere ? Well, today I called and asked to speak with the used car manager to see if I can get some help. In a word, NOTHING. I didn't get the managers name, but he's the one with a English/New Zealand accent. He repeated absolutely NOTHING can be done. Didn't care, told me he was going to 'look into it' but I know when I'm being lied to. So, here I am stuck with a $1500 repair. Obviously, if I knew the car needed this much in repairs I would have passed on buying. What really makes me upset is that these are safety issues. I drive my 5 year old daughter to school 4 days a week. The oil is pouring down the block into the alternator, the vacuum pump leaking affects the brakes, and the control arm bushings are critical steering components. How could a car in this condition pass a basic safety inspection in a company like AutoNation? Not sure why I'm even writing this, its probably a 50/50 anyone will even read it let alone help.

Elise McMahonApr 4, 2015

5

Wilfredo Cordero was the sales man that helped us pick our car also helped with the money arrangements he went out of his way to make us feel comfortable with not only the pricing but also with the car. Everyone in general in the dealership was very kind and helpful towards us and I couldn't have asked for better people to have helped us with this very important transition.

ivon308Mar 31, 2015

5

After shopping around for quite some time, I finalized my car purchase at Nissan of Pembroke Pines. My salesman Abby Ganges was incredibly professional, knowledgeable, and eager to provide me with a seamless car shopping experience. The dealership had an extremely positive vibe whereas the salespeople were all a team and the showroom was beautiful. Every question I anticipated was explained in its entirety and I didn't feel pressured. The salesman provided me with the breakdown of the costs and the deal was sealed because it was the best deal offered compared to many other dealerships. I am extremely satisfied with my car buying experience at Nissan of Pembroke Pines and I highly recommend them. Thank you for such a painless experience, I am ecstatic with my new truck!

HaulingTrucksMar 23, 2015

4

This was the third time I purchased a Nissan at this location. I was treated with respect and found very little back and forth with the price. I basicially told Tod what I would pay and the deal got done. No wasting lots of time and energy. I have previously gone to other dealers for other cars and have been lied to and cheated. I trust Earl and Todd to behave and sell me a car at the right price and make me happy

madeline mcconnellMar 11, 2015

5

I bought my car at Autonation Nissan Pembroke Pines and have had it serviced there since. They always get me in and out quickly and don't try to sell me things I don't need.

Mrs MMar 10, 2015

5

My experience was it was definitely worth the trip. I knew each step of the way exactly what i would be paying for so there were hidden fees and he was very honest as to what service were to take immediate action and what can wait. I thought that was rare in a saleman.

diana jean baptisteMar 3, 2015

5

Using AutoNation's internet sales department, I located the used car I wanted in a matter of minutes. The price was less than any other I had found online. We took care of all the paperwork over the phone, so when I went to pick up the car all I had to do was sign some papers and I was on my way. It was a very positive experience.

JerryMar 3, 2015

5

I thought Mrs. Peach was a wonderful lady to work with. She was so kind and made the process very smooth. She listened to all of our requests and was very friendly! Highly recommend her to anyone!

Kirk AFeb 27, 2015

4

I bought a 2008 PT Cruiser for a very good price. The car had been beautifully cleaned and detailed and looked new. The AAA Autonation Direct program really helped me get the good deal, and Pembroke Pines Nissan carried through their end of the deal. Compared to other car-buying experiences I've had in the past, this was one of the easiest and most pleasant.

Silver-haired SeniorFeb 25, 2015

5

No need to shop around! Just go in see Lloyd and you will be driving out with your car of choice and the price u want! The GM there is amazing he will meet with you personally to ensure u are getting the car and price u want. Just go and be amazed!! You have tried the rest now try the Best!! This is my 3rd Nissan that should tell you it all......

ShaneFeb 20, 2015

5

my experience was very good, easy in and out loved my sales man,she was very friendly and very helpful

liat berkeyFeb 18, 2015

5

Thank You Jose Ramirez and Marty Ferguson for the exceptional service! Without your assistance we probably would've never purchased our NEW 2014 Nissan Murano. Your professionalism and expertise allowed us to make an informed decision without having to deal with any pushy salesman. I cannot thank you enough and we’re looking forward to working with you on our next purchase in the near future. Adrian & Andreea

Adrian & Andreea M.Feb 18, 2015

5

I have bought over 15 vehicles in my life AutoNation Nissan Pembroke Pines provided me with a fair, fast , efficent and personal sales service. I knew what i wanted to buy and what I wanted to pay. I bought the car in one hour they made an offer I countered and they accepted. This was a 8:00 on a Friday. They had had the right color car and interior on there lot by 10:00 the next morining and I was out of dealership by 11:00

larry243Feb 17, 2015

5

Thank You Jose Ramirez and Marty Ferguson for the exceptional service! Without your assistance we probably would've never purchased our NEW 2014 Nissan Murano. Your professionalism and expertise allowed us to make an informed decision without having to deal with any pushy salesman. I cannot thank you enough and were looking forward to working with you on our next purchase in the near future. Adrian & Andreea

adrianuf1Feb 17, 2015

5

Great job! Amazing service! Sam was really nice and was very friendly!

JuliaFeb 17, 2015

5

This Nissan dealer is very clean, well organized and has a big stock of used and new cars. Bob Jones helped me to get the car I was looking for. He solved all my question and the negotiation was very professional. The process was very fast, about 30 min to get all the paperwork done! I was very pleased with the service. I hope all the process to buy a car would be like this! No stress, very fast, very kind and proffesional people, ready to help in any way possible. Definitely I will recommend this dealer to all my friends.

Alvaro SalasFeb 17, 2015

5

My Sales Professional was excellent!! He gave us great customer service and was outstanding. He made the process easy and simple. Especially for a first time car buyer. I had a great experience!!!

Mikejen26Feb 14, 2015

1

If I can give them a 0 I would. They are Liars and they use their "trickery" of 60 day warranties to get people to purchase their cars. I noticed an issue the first day I bought the car. As of today this is my 3rd day having the car. I found an issue (within the 60 days) and I took it back. They wasted a hour of my time to tell me they did what ever and it still sounds the same. Then one of the men in the service department stated they dont buy new parts for used cars so they put what ever parts are available as long as they don't cause a safety issue. I am NOT PAYING for a car that scrubs along the ground when it should be covered in the 60 day warranty. I asked what does the 60 day warranty cover and he basically says everything but what your complaining about. They forgot to give me my registration which could have gotten me a ticket. They are just Liars...Liars.... and UNPROFESSIONAL LIARS. Anything to make a sell... I CANT WAIT FOR THEIR SURVEY person to send me a letter or call me because I plan to tell them that was the ABSOLUTE WORST car buying experience I ever had and I no longer want to do business with them and I would NEVER recommend them. I also plan to speak to the State Attorney General about their business ethics within the warranty because if you buy a car, ease, finance, why on earth would you want to be heard scrapping down the street WHEN YOU JUST PURCHASED THE CAR. I feel I was lied to about the warranty so I will be pursuing this issue. DO NOT EVER DO BUSINESS HERE. Worst car buying experience ever. They will do and say anything to make a sale.!!!

Mika KFeb 13, 2015

1

I wish I never did business with these people. Everybody is so nice and curteous because they are trying to make the sale. After the sale is made you can count on some [non-permissible content removed]! I am on my 3rd day of having the car I purchased from this dealer, and I already had a problem since the 1st day. I informed them and they told me to basically come in and waste a hour of my time to do absolutely nothing and to give me my car in the same exact condition it was in. It makes me wonder if they even tried? I was given a 60 day warranty when I purchased the car. I asked them BEFORE I bought this loud scrapping car "If I find ANYTHING WRONG I can bring it back to get fixed. Their response: YES!!!! Sooooo I found something wrong and I bring it back and now all of a sudden it's not covered under the 60 day warranty. I feel like I was lied to about the warranty, I feel like these people will tell you anything to make some money. I will be pursuing this issue because it is a very easy and petty thing to fix and they just dont want to fix it. They should have said NO when asked would they fix ANYTHING I found in the 60 days because now they are not sticking by their word. I am stuck in this car that scrapes along the road everytime I press the breaks. I don't think it is fair, nor do I think it is ethical. I will definitely be speaking to their corporate office, BBB, and the States Attorney Office about this incident. This is why people are afraid of buying cars because of [non-permissible content removed] like them. Overall I had the worst car buying experience ever and I will have to pay for REAL MECHANICS to fix this annoying a** sound. Thanks for being [non-permissible content removed] throughout my whole ordeal. because you have not heard the last from me. I would never recommend them to anyone. Their business ethics are terrible, my car buying experience was terrible. Dont do business here. They are [non-permissible content removed], they dont stand by their word, and they will sell you anything as long as it gets you on the road. If you don't have a lot of money to come back and forth to get your car fixed keep looking else where. This car lot is [non-permissible content removed] !!!

furious8Feb 13, 2015

5

I went in and I was approached by the best sales person I could have asked for Jesus Torres, he was so polite and helpful I couldn't have asked for any better service.He made sure to try and get all my needs met and have me leave with my wonderful car which I'm loving right now. If you need a car I recommend you to him he is great!!

cherrelle sutherlandFeb 12, 2015

5

my name milton grijalva and am owner thank you auto nation and to sales man willy cordero and hes team of manager they was available to help me to get my car i am very happy with my car they have good team any the can work witn you if you credit is not good they help you to find you car and thank god they give me 100 % of satifaction thank you willy coredero and auto nation to get my wish got acompliance and true

milton14Feb 3, 2015

1

There are few s**t things about their service. 1. They will just transfer phone calls in between the wrong department. Even though they transfer to the right department, no one answered! I specifically tell them transfer me to Service department, and no one picks up. I called 5 times. 2. Trying to do some maintenance/repair done. I WAITED 5+ HOURS!!, and they told me to bring in another day. 3. Good attitude, but it will not help to get the job done, especially when they are LYING. The service advisor told me they have tried 3+ hours, but I never saw my car lift off from the ground. How do I know? I fking go to see my car every 45 minutes. Overall, just do yourself a favor, NEVER EVER come to this shitty, money-sucking place UNLESS YOUR MONEY AND TIME HAVE NO WHERE TO SPEND!

AnonymousFeb 1, 2015

5

I have been a loyal Nissan customer for the past 11 years and choosing my 2015 Rogue SL was no exception. It is an exception where I bought my new car as I was a loyal Nissan customer to another local dealer but their overall around service declined so I decided to give myself a New outlook to where buy my next Nissan. Now I can say I did the right move by going to Nissan Pembroke pines here in Florida. Selection great, but what took me by surprise was the outstanding customer service my salesmen , Wilfredo and Abby had towards me. They went extra mile to ensure an amazing expedited experience with total professionalism one I value. Regarding my Rogue. I rest assure it will be an outstanding car as my previous Nissans have been as it's solid tight drive feel resembles my previous experiences. If ever you want fair great car deals be sure to give pines Nissan a chance but be sure to look for Willfredo or Abby to maximize your experience. Roy B

Roy1962Jan 25, 2015

1

Charged $100 labor for recommended 30k mile service on 06 Sentra automatic transmission. The work was to remove and replace a drain plug and dispose of old fluid. Why so much? Well, I guess that's what happens when you go to the dealer, but I have no choice because the Nissan D ATF that manufacturer recommends must mix with existing fluid, as ATF drain only removes part of the fluid and it is bad to mix different types. Then I read the paperwork and see they filled it with cheap $6 per quart transmission fluid, WITH THE PRODUCT CODE FOR A CHEAPER ATF on the work order, instead of manufacturer recommended Nissan D ATF, which is normally about $14. When I questioned that item on work order, the manager said it was a "coding error" and I had received the Nissan ATF. At $6 a qt? So, I am to believe that just out of the blue they gave me a 50% discount on Nissan ATF and the work order is wrong and I have to take his word for it. At any rate, labor should have cost about the same as an engine oil change without filter, not $100. Wonder why people hate car dealers?

nissansentra06Jan 22, 2015

1

As several others have stated, these people are THIEVES. They only care about profits, not the customer. The managers are always rude and ignore the customers. I once had an issue with my wiper switch and they told me that it was the water tank the culprit and tried to sell me their grossly overpriced tank. I politely declined and bought a new one on eBay for a third of the price. Took the car there again to have it replaced (always paying their overpriced labor hours) but for some mysterious reason the problem persisted, except that this time I was told that the issue was with the switch itself and was offered a new replacement for only $400!! After I said no, the guy tells me that the switch works, but I just need to push it gently. Bottom line: they made waste 2 days of my time and a new water tank to fix absolutely nothing. Since they couldn't get me to buy their overpriced parts, they were only able to milk me with their useless labor hours. Last time I took my car to check for the Service engine light, the new rude manager tells me it's $125 labor charge just for checking what the problem is if I don't go ahead with their repair. That $125 soon turns into over $900 when they bring me the status sheet of my car with "recommended services" including the need to change the WHOLE gas tank. Bear in mind that this is for a very common issue that can be fixed by a simple and free test scan from Autozone. Of course, I once again decline their service and show this manager guy an email from his superior granting me a free service checkup after I complained about my previous experience with them. He doesn't like happy as he removes the charge from my sheet and sends me on my way. "Not this time" I say to him as I speed away from that parasite nest. I have sworn to never return to these thieves again, Weston Nissan treats me much better and provides a much faster more honest service. Plus they have decent coffee. Don't let they take advantage of you, stay away from Autonation Nissan and their band of crooks!

Ricardo MansurJan 18, 2015

1

They overcharged me for changing my transmission fluid and put in Valvoline fluid instead of Nissan fluid. They charged $100 labor to simply remove a drain plug and drain the old fluid! Don't go here...they are NOT FAIR!!

Chris DeckerJan 17, 2015

5

I'm very happy with mi new car thank you AutoNation Nissan Pembroke Pines.

Jose A. MejiasJan 15, 2015

5

I was interested in buying or leasing a new Altima; had my previous Altima for 11 years. Great cars. Went back to AutoNation Nissan Pembroke Pines because I liked their customer service. Had another wonderful experience! Pedro Pena was amazing - very courteous and professional - helped me work out a great deal on leasing a brand new Altima!

drcummingsJan 13, 2015

4

I purchased a 2011 pre-owned vehicle through the internet sales department. Michael Chisolm and Jose Ramirez worked with me until we had negotiated a "win-win" deal that included delivery of the vehicle to my house (six hours from the dealership). I had been shopping off and on for this particular vehicle for approximately one year when I found the one I purchased. I have owned a six year older model of the same vehicle for nine years and am very familiar with this model. Even though, I still had concerns about dropping in excess of 21 K on a vehicle I had not personally seen or driven. The dealership's 3 day/150 mile money back guarantee helped to mitigate my concerns. The vehicle arrived ahead of schedule, well detailed and with a full tank of gas. We love it and have no regrets dealing with AutoNation Nissan Pembroke Pines.

David S.Jan 12, 2015

5

I went thru AutoNation Direct Sales and it was Awesome! Bob Jones of Internet sales & Leasing is Professional, Helpful, Knowledgeable, & above all - Nice! I am VERY Happy with my New 2015 Altima from AutoNation Pembroke Pines!

David WalleyJan 12, 2015

5

Bob Jones, Internet Sales & Leasing, made the entire experience of Leasing my New 2015 Altima a Pleasure! No pressure & Very Helpful and Knowledgeable!

dmw65Jan 12, 2015

4

I purchased a 2011 pre-owned vehicle through the internet sales department. Michael Chisolm and Jose Ramirez worked with me until we had negotiated a "win-win" deal that included delivery of the vehicle to my house (six hours from the dealership). I had been shopping off and on for this particular vehicle for approximately one year when I found the one I purchased. I have owned a six year older model of the same vehicle for nine years and am very familiar with this model. Even though, I still had concerns about dropping in excess of 21 K on a vehicle I had not personally seen or driven. The dealership's 3 day/150 mile money back guarantee helped to mitigate my concerns. The vehicle arrived ahead of schedule, well detailed and with a full tank of gas. We love it and have no regrets dealing with AutoNation Nissan Pembroke Pines. David S.

Dave5022Jan 12, 2015

5

gilberto was one great salesman.he was friendly as well as respectful he was knowlegable, courteous, and had a great sense of humor..dealing with him was a genuine pleasure

tracemdDec 7, 2014

1

Just wanted to update the result of my purchase and what these people actually are in the business for. I would name names, but the last thing I want to do is get personal. Being someone who does my own work on cars, especially BMWs and have been doing this for more than fifty years, the bottom line is what is the most important for them at the detriment of the customer. Don't believe the hype if you don't like it bring it back. If you think you have had great service, ignorance is bliss. You have no idea what they are doing or not doing. Before giving me my car, as I stated before, not changing the oil that they charged me for, insisting on putting non synthetic oil while it specifically requires it, they had to fix the air that stopped functioning a couple of months later, if not less. The wife is the one driving it. They refused to have it done at the BMW dealer trying to save themselves some money and sent me on my merry way. The grease monkeys that worked on it for them, had it working alright. They had to remove the dash to get to the malfunctioning unit. The BMW dealer had warned me about the intricacy of such work but it was still under warranty. Greasy finger prints were left on the beige carpet, the pillar, among other interior damages. The glove compartment no longer comes down by itself.It needs to be pulled. I was tired of the aggravation they put me through and the last thing I wanted was to have this car in their hands again. Now, even still paying dearly for it, it is doing the same thing and blowing hot air on one side as it did before and about to shut down completely. That tells me, in a ~40K dollars in new condition, someone was in charge of putting a band-aid to get raid of this knowledgeable customer who could see through their mambo jumbo. I am under the impression that this car was traded in because of this on and off air conditioning problem. I would not have my car visit, buy, or refer someone ever again with good conscience there, even it it were the last dealer on earth. I would rather buy a donkey. I just did my synthetic oil change at 6000 miles from last year to keep cleaning what I saw when I pulled the valve cover to change the gasket. Still weary about the power steering oil they put in the steering pump that clearly states "ATF ONLY!" on the reservoir cap. I had to pump the steering oil, now mixed, out, flush it as much as I could and hoping for the best. I am not a regular consumer, but one that invests in a car that has the reputation and engineering to be kept for decades. I am still driving my 1982, loving it, and she has at least 400k and going. Caveat Emptor!

Le TutankhamenNov 25, 2014

1

Went to autonation Nissan pembroke pines yesterday Sunday November 23, 2014 to buy a new Nissan maxima. The sales person Jose Ramirez did not greet us professionally and refused to offer me the same price on a car that was offered by his own company at kendall on the same car but with a different color. He then lied to me by stating that he had talked to his manager and there was nothing he could do. He told me to go buy the car at the other place. I asked to speak with the manager who stated he didnt know anything about it but was super rude to us to the point that even my wife questioned if they wanted to sell the car. The name of the manager is Andy Power. I am a current nissan owner. I own a maxima and a 2015 altima and I have never experienced such a horrible level of customer service in my entire life. I will never again visit or buy anything from autonation specially pembroke pines. They dont care about their customers.

IANov 24, 2014

5

Wilfredo Cordero was very friendly and extremely helpful.

Yang954Nov 21, 2014

5

smooth transaction, good experience

WestonMomNov 14, 2014

5

I purchased a 2012 used Nissan Quest LX a week ago to replace my old 2004 Nissan Quest SL and I am very pleased. It has everything that I always wanted in a car. I am satisfied with the service and Wilfredo Cordero and the rest of the staff at AutoNation was able to give us the deal we wanted. My husband and I couldn't be more happy. It was a great experience and will recommend my friends and family to AutoNation Pembroke Pines. Absolutely wonderful.

pudgypooOct 28, 2014

4

They made my trade in process fast and easy. Very polite and helpful, I loved that my car appraising was fast and fair. My sales person was extremely nice and helpful Gilberto VALDES BARADA ask for him. He's great !!!! I would come back to this dealer again and again !!!!

Mary - new NISSAN ROGUEOct 21, 2014

5

As a first time car buyer, I was nervous and had heard all the horror stories associated with buying a car. But the sales team (Samuel and Abbey) were amazing, helpful, and very patient. I would definitely purchase for this dealer again!

vthompsonOct 8, 2014

5

Great buying experience with Roger! Fast and easy! The way to buy a car! Thank you Roger!

carsrock2Oct 8, 2014

5

Took my Pathfinder in because of a Recall notice I received. I dealt with Service Rep Ray who was very professional, personable and got my vehicle ready in under the time promised. The waiting area was comfortable and the staff pleasant. Definitely an A+ experience.

BevTISep 28, 2014

5

Salesrep Earl M. is great. Would recommend.

ms_d1Sep 26, 2014

5

I worked with Samuel C who helped get me set-up in a 2015 Rouge SL... he was patient while I had many questions and offered good insight while making decisions. He made sure I was happy with my entire purchase. George L was very helpful with finance part and made the process very clear and painless. Signing a new loan is not always easy, so I am glad he was the one helping.

cjforgySep 24, 2014

5

From the salesman all the way to the management , the service was excellent and professional. I had the same experience that i had when i leased my first vehicle there 3 years ago.

juri1Sep 17, 2014

4

Thank Pedro P. for your help, my new car is excellent.

AdilsonSep 17, 2014

5

I have always purchased a car in the past. When I walked into Nissan in Pembroke Pines, I met Sales Rep. Bob J. He was pleasant, answered all of my questions adequately. He was very gracious. In fact all of the people I met there were knowledgeable. I am very happy with my lease and will happily recommend Sales Rep. Bob J and Nissan to my friends.

Msl110Sep 10, 2014

1

I BOUGHT A CAR AND THE TRANSMISSION WENT OUT THREE DAYS LATER THERE SERVICE SUCK DO NOT BUY A CAR HER THEY SALE SHIT THE PERSON THAT SOLED ME THE CAR WAS NELSON♥♥WEPA♥♥

Debbie SanabriaAug 24, 2014

5

This is my second time buying from this dealer and once again another great experience. From the sales Rep Abby G. to Sales Manager Theo C. the process was flawless, smooth and quick. Got 2 brand new Rogues and my wife and I are loving them.

LinmackAug 3, 2014

5

Leased Nissan Maxima 2014. This place was great. Nissan of Pembroke Pines FL, I had an excellent experience dealing with Wilfredo C. I would highly recommend this dealers to anyone interested in buying or leasing a new car. Everyone was GREAT..

lcjr21Aug 2, 2014

5

I was referred to this dealership via my credit union. I was able to get excellent pricing information up front via phone & email with the Auto Consultant Jaime M then when I was ready to go in for test drive and purchase I got an appointment to see Bob J who was also provided excellent service. Truly pleasant buying experience. Arelis G.

Arelis_GJul 30, 2014

5

This place was great. Purchased my first Nissan and I couldnt be happier. The sales rep Jo D was efficient, nice as could be, fast and most importantly honest and up front throughout the whole process

chadlydiamondJul 23, 2014

2

AutoNation Nissam took 42 days to repair my vehicle following an accident. They had promised to pay for rental car because the repair went well beyond the 30 days allotted by my insurance carrier. When the repairs were completed, they proceeded to charge me for overages above 24 dollars daily that was never clarified to me. I paid the difference although the promise was made. Secondly, the repair that was completed was faulty and my vehicle suffered major problems while I was on vacation over 1200 miles from home. The vehicle had to be towed and the whole process is beginning again. AutoNation did not honor their committment to me in many ways and I am extremely dissappointed in their overall service. Once this repair is completed, I will not use them for any vehicle service again.

Michael OJul 16, 2014

5

On June 10, 2014, I purchased a 2014 Nissan Altima from the best AutoNation Maroone Nissan in the U.S. from the Pembroke Pines in Florida. I had the pleasure of partnering with the one and only, Mr. Jose R. His customer service was exceptional because his service me included but was not limited to professionalism, compassion, and honesty. He was walked me through every step of the negotiation process with class, excitement, and understanding. This is not the first time I partnered with Mr. Jose R. In May 2012, I purchased a 2012 Nissan Altima with Mr. R, so I was so happy with the service of my first Nissan; I knew that I had to return to this same location. The service was exceptional. Thank you, Mr. Jose R!!!! Thank you, AutoNation Maroone Nissan!!!

schawn64Jun 26, 2014

5

Wonderful experience. I was a little apprehensive before going to buy a car, but can honestly say that I was very happy with the experience at AutoNation in Pembroke Pines. I got the same price for the car as I was quoted on the phone.

MayraPJun 26, 2014

5

This dealership is awsome and the Service rep Damian V always goes beyond to provide the service.

DiegoBJun 13, 2014

1

One star is way too much for this dealership. Short resume--bunch of crooks and scam artists. Now explanation from a customer of Nissan Versa 2014. I check their website at 6am and they had 3 Nissans in my price range. Ok, I called at opening hour and suddenly they not here. Ok, salesperson found me one and we met in an hour. Negotiated price out of the door at 15085$. Ok, try to pay cash and suddenly everything started to fall apart. They managed to sell me financing. Ok. Did they explain me anything about financing?--No. Did I try to ask?--Yes. Resume--scam artists. And as you guess it right the price became well over 17000$ for unknown reason. Resume--scam.

Alex ferdmanJun 12, 2014

4

I had serviced my car 4 years in a row and always found the staff knowledgeable and corteous. Staff provided advice for car service and explained if any repair was needed. Price of repairs and parts, I believe, is competitive. Professional but friendly environment. Usually I wait for my car being serviced in the car shop and found its waiting place comfortable with coffee provided.

JCHJun 2, 2014

5

Definitely a dealer to be considered before you buy a Nissan. Great service no pressure easy transaction throughout the process. BTW price is good as well. They keep it simple. Thanks....

devmannMay 22, 2014

4

This was my first expierence buying a car from AutoNation Nissan at Pembroke Pines. My saleman name was Rogelio Sandoval which was a very good saleman and very knowledgeable about his craft. He knew his product and explained everything to me I needed to know. i was very impress, and I would recommend AutoNation Nissan to anyone. Where there is a good there is some bad. i purchase the car on Sunday 11 may 2014, On Monday I had my son call back to the saleman and told him my car that i traded in I left my CD player in it and to see if I could get it out. (97 Kia). The saleman said he would check to see if it was possible. On Tuesday we call back to see what was the outcome, and the saleman was off that day. i had a question for my Finance manager (Mr Gilberto Matias) about my paperwork and he was off unfortunately the same day as well. The customer service Rep ask me if I would like to speak to another Finance manager and I said "Yes I would". She transfer me to another finance manager but I got his voice mail, let a detail description who i was and what I was calling about. The finance manager never returned my call. The next day my saleman tells my son after he came to the dealership, the CD player is gone. I don't know the proper procedures with trading in a car and I am sure once I turn it in nothing belongs to me anymore. So I am out of luck. I understand that but it really didn't sit well with me. i really was looking forward in the other finance manager returning my call because I had serveral questions. Other than that....my experience with AutoNation Nissan was good,

Daryl kaneMay 14, 2014

1

Tony the service Manager is Very Rude!!!!!! The Service Department over charges for everything. No longer a customer for Autonation Nissan Pembroke Pines. I will be taking my Service to Different Nissan Facility

dina cineusApr 29, 2014

1

horrible horrible horrible customer service. The sales person, Lloyd from Jamaica was NOT interested in selling me a car today. In fact, he was more interested in arguing with me, the customer in front of other customers. What a great way to make a commission He made faces at my husband when he opened the hood to look at the engine. He grumbled at me when I asked to open the back hatch. He was rude when I asked him if he could move the SUV forward so that I could open the doors to look in (it was parked less than 1 foot away from the other SUV- and I am nine months pregnant...do the math) I asked about incentives and Nissan rebates, and he wouldn't answer. I asked to see a SPECIFIC car, and he would not show us the car. So when we were leaving, I told him thank you, but its obvious you aren't interested in selling us a car, and then he said he was "more than accommodating" to us, he took us for a test drive. Isn't that in his job description? Also, shouldn't sales people know the answers to questions about the vehicles that they are selling? You know, things such as fuel tank size, safety ratings, how many airbags, etc. Awful, Awful, Awful service. I went inside to speak to a manager, and some guy sitting behind the desk claimed that he was the manager, and said that the sales people won't discuss internet pricing with the customer, because they are interested in selling the cars for as close to the MSRP as possible. I explained to him, that answers like that are what drives educated consumers like myself away, and the difference between commission on a 38k vehicle, and no commission. What a shame. The sales guy, Lloyd proceeded to argue with me, and asked me when he was arguing, I explained that he was arguing right now. I would not EVER send anybody to this dealership, EVER. Will be posting on YELP, and any other page I can leave word to the wise.

Danielle SavageApr 6, 2014

5

I had a great experience at Pembroke Pines Nissan Auto Mall. My sales consultant Mr. Wilfredo C., were very pleasant, cooperative and knowledgeable. He asked what I wanted a matched it up to a car at another dealership and didn't hesitate to transfer that vehicle to his store. He was the consummate professional he is great asset to AutoNation Nissan. The time I was there including the paper and contract signing was so far the best one I had ever have. I mean in a matter of not even two hours I was already driving my new Nissan!! which I absolutely love. Wilfredo C. knew exactly what I needed and what was the best deal for me and my finances. Overall it was a great experience!!!

JCWoodFeb 23, 2014

5

We got the Nissan Sentra we wanted for a great price. AutoNation Nissan worked with us when the Amex Buying Program with AutoNation Corporate could not make it happen.

NellierayFeb 20, 2014

5

Great buying experience with the Internet buying service. All discounts and credits were researched and applied. Very efficient and knowledgeable consultants and sales staff. Bob J. and his team are awesome. Came out with a great deal and an excellent car. 2014 2.5 Altima SV. Sweetness!!

koolkat47Feb 19, 2014

5

Extremely happy with our purchase and outstanding service and car delivery from David L. and Jenn T.! After many weeks of searching and dealing with various Nissan dealers in South Florida, we decided to especial order our 2014 Nissan Altima 3.5 SL with David L. at Nissan Pembroke Pines. Not only we got the exact vehicle as specified at the right price, but excellent communications, straight answers, and timely updates thru the process. Comparing previous transactions of all the cars and factory orders we have purchased thru the years this recent Altima purchase and Nissan Pembroke Pines service has been outstanding! Our sincere Thanks and gratitude to David L. and Jenn T.!

JEMJan 30, 2014

5

We recently purchased a 2014 Nissan 370z Touring model from Nissan of Pembroke Pines and couldn't be happier or more satisfied with the purchase experience with Bob J. and advisor Yadira B. Bob and Yadira were outstanding throughout the process and their professionalism, patience, and attention gave us the confidence to purchase the car from them. Without question, this purchase was the smoothest, easiest, and most pleasant car buying experience with no hard-sales tactics, hassles, or the usual dealer pressures. Equally as important, we received by far and away best price among all the Nissan dealers that we contacted (almost all in S Florida and C Florida) and we were able to select the car in the color and with options that we wanted. Regarding the car, we were blown away by the showroom appearance upon pick-up and appreciated how Bob had taken the time to prepare everything and explain to us every minor detail of the car; even my wife, who is ultra-picky, was impressed and couldn't stop talking about how great the car looked. We were also pleasantly surprised that all the paperwork took only a little over an hour to complete and that we received the plates and registration at the same time. Needless to say, based on our excellent experience with Nissan of Pembroke Pines, we definitely recommend this dealership to anyone looking to purchase a Nissan car. Again, thanks to Bob and Yadira for their help>>they are true professionals who care and respect their customers and are the reason why we will return to this dealership when we're ready to purchase another Nissan. If youre looking to buy a Nissan, do yourself a favor and contact Bob who will get you the best deal possible without hassles or pressure.

ivanpmJan 18, 2014

5

I had a great experience at Pembroke Pines Nissan Auto Mall. All the personnel and stuff, specially Mr. Wilfredo C., were very pleasant, cooperative and knowledgeable. The time I was there including the paper and contract signing was so far the best one I had ever have. I mean in a matter of not even two hours I was already driving my new Nissan!! which I absolutely love. Wilfredo C. knew exactly what I needed and what was the best deal for me and my finances. Overall it was a great experience!!!

alexalopez0310Dec 19, 2013

5

I recently went to Autonation Nissan Pembroke Pines and received sales service from two gentlemen named Brian and Bob. They were both very professional, answered all my questions and walked me through the whole process. After 2 visits, I drove away in a brand new Altima. 10 out of 10.

kweb2Dec 17, 2013

5

I normally do not like buying cars because of the back and forth dealings but J. R. was awesome. He made the transaction painless and was very nice and courteous. He went out of his way to make us comfortable.

gigi66Dec 17, 2013

5

We recently purchased 2014 Nissan Altima from Pembroke pines Autonation. We had an excellent experience dealing with Wilfredo C. I am very conservative in my recommendation and my dealing with sales personnel but I am glad we had him as our agent. No hassles, no pushing for extra not required accessories. I would recommend him always. Rachna and Deepak Khanna

DK99Dec 17, 2013

5

Went in for oil change on my lease and manager Robert D. put us in a new model Altima, Very seemless and fast. Will be doing bussiness here for years to come.

bettchazDec 3, 2013

5

I don't think leasing a car had ever gone so smooth! Jenn T. was my sales associate and she was very informative and made sure I had all the information needed to make the right decision on my own time.

FABE221Dec 3, 2013

3

they have a nice inventory and huge selection however when its time to pay be aware of the fine print they have a lot of hidden fees that werent discussed initially

Baby BooDec 2, 2013

5

I would like to thank Jose R. at AutoNation, Pembroke Pines. He was very professional, courteous, patient, helpful, and knowledgeable. He took the time before, during and after the sale to explain everything and make sure I was happy and that my concerns were answered. Of all the car sales people I've met he was the most sincere and honest about the whole process of buying a car. I would highly recommend Jose Ramirez to anyone interested in buying a new car.

judiazNov 19, 2013

5

Many thanks to Al and Sergio at Autonation Nissan Pembroke Pines. They were professional, knowledgeable, courteous and very patient. They made buying a car a great experience. Would highly recommend them.

gbaltinOct 26, 2013

4

The purchase of my new Nissan had two opposite facets.The seller was Sr.Ramirez was excellent, knows what makes, has mastery of the management and their treatment is a real professional in this area; but on the other side of the transaction the monthly payment was not expected, frustrating, too high for my excellent and not common credit in the current times

carlos diazOct 25, 2013

5

Purchased my Cube SL from Brian T. at the Nissan dealer. The car is great and enjoyed interacting with Brian. He explained the features and my options very well. I would recommend him and Nissan to others (and return again to purchase from Brian). -Jim M

Jim_M_MiramarOct 20, 2013

5

I have been a customer for 5 years and absolutely love the service that I receive all the time. Lloyd C. is the best. I signed my third lease with him and greatly appreciate his expertise and service that he provides. Getting my car serviced has never been a problem and even though I never schedule an appointment for my oil change - I never have to wait long and everyone there is very friendly. I can highly recommend the dealership to everyone looking for great service.

nissan2409Sep 14, 2013

5

The experience was great, the place was clean and the people were very professional. In special wilfredo which was our sales person along with Brian! Both took care of me and made the leasing process easier. Also wilfredo took the time after the sale to make sure i was happy with the car and if i had any questions or concerns. I will recommend this sales person and dealer to anyone.

GabinhoxAug 30, 2013

1

I would not recommend this dealership as they epitomize sleaze. I recently went with my wife to this dealership after she has been to multiple other dealers to purchase a 2013 Nissan Pathfinder. She had done her homework and plainly stated what she was looking for and what she wanted for her trade-in. After the normal back and forth, they agreed to match what another dealer had offered minus $200. Awesome! So we thought, we signed all the appropriate paperwork and received the keys. My wife noticed that the FOB was for a lower model than what we asked. Upon questioning, the sales guy brushed it off and wanted to get us out the door. My wife was insistent. Turns out, they tried to get us out the door with a lower model (SV instead of SL) and the price was $4000.00 higher than all other dealers pre - negotiation price (the price of the SL model). It was obvious that they knew what they were doing as they quietly gave us all the paperwork back. Stay away from this dealer.

Michael WilloughbyAug 25, 2013

1

The first time I took my 2005 Nissan Sentra in to be serviced,in May, I felt the staff treated me well and I felt they were sincerely helping me keep my car in good running condition. I did notice scratches to my car that weren't there before I came in for servicing, but I didn't want to make a fuss as at least I got the work I needed done and they were just a few top coat scratches that can be fixed. I came back for a routine maintenance this month of August to get my oil and oil filter changed and car checked. Other services were added because I had a coupon for them, namely, a tire rotation. As well, they found a nail in my front tire. I also requested that they look at my brakes because they were making a noise since i came to them the first time (but they didn't find anything wrong, yet now they realize work needs to be done because I brought it up?). I signed papers of what work was to be done and after a couple of hours later of waiting, the work was "done" and I made the payment. Before I could leave, another office guy approached me and was trying to sell me an offer on new tires. I had no clue why this was offered at the moment, but I'll come back to that. I was thinking I already forked over 270 bucks, that I couldn't take up the offer at the time. Anyway, when I got to my car, I noticed more scratches, but this time, also very lightly made dents that I knew were not there before. I made sure to check my car before I left my house to notice any differences and here I see them.The only thing is I couldn't prove anything, as a phone call to management later would tell me. I again did not say anything when I left there because I could've been wrong and they did such "good work" on my car. The next day, I had to do some errands and I realized what tire rotation meant and why I was being offered new tires. Because I was ignorant about any car terminology, and this being my first car, I allowed these people to con me into getting a service I didn't need at the moment. I was driving around on tires that needed replacement. And they moved the tire with the fixed nail puncture to the back wheels. So, i hurried, needless to say, to get my tires changed at another reputable business and they took care of things. They also found some other things that proved this particular Autonation service center is one the BIGGEST SCAMMERS OUT THERE! The service guys at this other business offered to check my oil filter and air filter just to be safe. Well, they found that the oil filter had not been changed. Also,the air filter which Autonation said on document that it was checked and was in good condition, had not been changed since I took my car to them, as in never! It was black with dust and had leaves in the filter. I even took a photo of it. Needless, to say I will never go back to AutoNation and I will learn to change my own oil and filters. Who You Gonna Call??? STAY AWAY! or you will end up with new car payments because they destroyed your old working car.

Lannette F.Aug 22, 2013

1

The service managers are complete frauds. Claimed that my inner and outer tie-rods as well as control arm were broken. Perhaps because I'm a woman they thought that they could prey on me. In reality, the problem was a separated tire and they tried to con me out of $2500. Completely disgusted with the service department, if you value your money, stay away from these liars.

Lucy PenaAug 20, 2013

4

I recently purchased a Nissan Rogue here. I am very happy with my new car, is is perfect for me and my needs.

Mariana Romero SerraAug 14, 2013

4

He did an excellent job and worked so hard for our satisfaction.

Luis333Aug 2, 2013

5

I went shopping for a car for my daughter, ended up with a great deal and updating the car I was driving, paying less money. I bought my previous car there, Roger S. was my sales person, ended up happy then and happy now

Cruiz29Jul 25, 2013

5

Before I made my final decision, I shopped around at a few dealerships. I submitted internet inquiries and made a few calls. The ONLY one who took actual interest and did his best to find me what I was looking for, was Ralph at AutoNation Nissan in Pembroke Pines. Not only did I find a car that I'm inlove with, 2013 Nissan Rogue, but I felt like they were eager to earn my business. This is a very competitive business and I think a lot of car salesmen these days fail to realize that consumers have a lot more resources to use for research & negotiation purposes, so when they begin a relationship with a potential customer and dont show interest in earning their business, or show they dont care about the customers concerns or challenging circumstances....they lose a sale. I definately did not feel that way with Ralph, and I'm very happy with my overall experience and purchase. Thank you

CV19Jul 17, 2013

5

I traded my 2010 Nissan Rogue at AutoNation Nissan in Pembroke Pines. Was a little nervous as a female going in to purchase a car alone. Lloyd C. met me outside the dealership and helped me from beginning to end, no pressure at all. he was friendly, knowledgeable and a complete professional. he went above and beyond his duties to make my car buying experience an enjoyable one. I will recommend this dealership and especially Lloyd when looking to buy a car. Thank you Lloyd.. SheilaW

sheilaw1Jul 5, 2013

5

I was very satisfied with work of Earl M. No hassles. Everything was done as we agreed on a phone . I have got a new Nissan Centra 2013 into lease, istead of previous Nissan Centra 2010, I had before. I must say this model is much approved. It is a very good model now.

ava801Jun 27, 2013

5

I was very satisfied with work of Earl M. No hassles. Everything was done as we agreed on a phone . I have got a new Nissan Centra 2013 into lease, instead of previous Nissan Centra 2010, I had before. I must say this model is much approved. It is a very good model now.

ava801Jun 27, 2013

2

Really rude people. Take advantage of women, especially if they can tell you have an accent. The one in Palmetto57 is the same. Really hard to find good dealers who would treat women the same as they treat men.

Purchased a new Nissan Sentra at AutoNation (Maroone) Nissan, and I can not believe the service and GREAT customer service that I received. I got a great deal and not only that but when I went in after work in my UPS uniform the sales manager also told me that I was in titled to an additional discount due to being a corporate business associate to Nissan. You can't beat that deal a dealership giving an additional discount - Un heard of !!!

jamesalonsoMay 10, 2013

2

Getting your services here is a mistake. It's overpriced, and they don't even clean your car with the oil change. Gunther washes your cat with every service they provide.

Jose NavarroFeb 16, 2013

3

I traded in my '10 Lancer for a '11 Maxima. In general I got a good deal on the car and they only fixed some of the things I mentioned in the car like scratches on the front bumper so I brought back the next day and they gave it back to me on 4 days later. Jose Ramirez was my salesman and his service was OK. The thing I didnt like was that they did not provide me with the second intelligent key as finance guy Sergio said "we tried to reach the previous owner but we couldn't reach him or he didn't have it" so I asked him if as a courtesy I could get it from them and he said they barely made any money on my car so I would have to buy it and just by looking at the Carfax, this car had been initially acquired by a dealership in Sacramento, CA and then transferred to Maronne Pembroke Pines in '11, and it had been there since that time as a loner or demo car. Jose stated that it was a loner/demo when I was shopping. So the previous owner thing was just BS and if they hadn't made any money they wouldn't have sold me the car in the first place. The Lancer I traded in I gave it with the 2 intelligent keys. I'm still waiting for this dealer to show some courtesy on this matter !!!

Juan C. SalcedoFeb 8, 2013

1

I had the worst customer experience ever at Maroone Nissan of Pembroke Pines. My family and I I visited this dealer looking for a Nissan Altima deal on Sunday 20th. No agreement was reached then but at night, I sent Jose Ramirez, the sales representative that had worked with me the day before, an email stating the price and requirements that would allow me to conceal the deal. Next day, I have Mr. Ramirez’s confirmation on my written request. In his email, he ratified he had his sales manager’s approval -Andy Power’s, to move forward with the deal. I called Mr. Ramirez right away to double check that all my requirements would be met. He answered he had already sent a written confirmation to my email. I took my time to explain to him once more I needed to be sure about this deal for me to take another day off at work. He insisted me to meet him at the dealer since the deal was approved already pending to my credit verification. When I drove 15 miles to the dealer once again, everything was changed on the papers ; the numbers did not match my request. When Mr. Powel was questioned about this irresponsible change he claimed he was not aware of the email content since he simply could not read Spanish. Sales representative/sales manager approach was extremely poor, immature and cheap . This was definitely a “team” set up that left behind a bitter taste on the way this dealer is run. Such unprofessional response should not mirror Autonation’s best interest. I would take the time to write all possible reviews to prevent other people go through such a disrespectful consumer treatment.

JoseJan 23, 2013

1

Very poor service! I walked into the showroom with out any greeting of any sort and was never approached by any of the sales reps. I waited around 20-30 minutes and still wasn't approached.

A Google UserFeb 4, 2012

1

This is the first time I have ever been to a dealership and complained about a salesman not approaching me.... I spent easily an hour between being on the lot and in the showroom and was not approached once by anyone. It even felt as thou the reps were evading being approached and just chit chatting with co workers. I am a huge fan of the 370z but this horrible expierence has really turned me away from Nissan and even more from maroone.

A Google UserFeb 4, 2012

1

They advertise a $17.95 oil change on foursquare for the first check in there but then do not honor it.

A Google UserDec 13, 2011

1

I actually got it in writing via email after negotiation. Specifically asked for price for vehicle model only with only specified options on this specific car, plus destination and handling and including everything except tax, tag, and title. There response was yes, that would be the price. Took a half day off work to go sign for car and they present sales offer with $600 "dealer fee" added. Could not say what this was for other than "profit and stuff". These guys are sleazy and would recommend staying away, even if price is higher elsewhere.

A Google UserNov 7, 2011

1

customer service sucks nobody is willing to help you if they promise you something get it in writing because when you come back they will swear to you they never told you that

A Google UserAug 29, 2011

1

They always have an attitude. Unhelpful, unprofessional staff.

A Google UserMar 23, 2011

2

I bought my 2003 Nissan Frontier from Maroone Nissan-Pembroke Pines. After giving me an online quote, they tried to raise the price because they had to get a vehicle from another dealership since they didn't have one fitting all of my criteria. At no time did they inform me that there were aftermarket (non-dealer installed) components on the vehicle (I had no reason to suspect that there would be after market components considering it was a brand new vehicle). Nor, did they tell me that these components were not covered by the regular bumper to bumper warranty or the extended warranty which I purchased from them. When I picked up my truck the rear bumper was scratched and slightly bent. They agreed to fix the problem. On my first pre-scheduled visit to the dealership for the repair, the painter wasn't there. Nobody attempted to call to inform me of this. They actually left me sitting in the waiting room for over 90 minutes before telling me this information. On my second pre-scheduled visit, the painter was there. They fixed the bumper, but the painter accidentally put a superficial slice in the leather seat and got paint on the seat. When I pointed this out to the service manager, he had the audacity to claim that they had no way to know that I didn't do this. They refused to correct their problem.

brettlmtNov 10, 2010

1

Saw an ad on their website for an SUV and went to the showroom. From the get -go they started lying to me. First quoted a price $1000 higher than internet. Later challenged them about that when I had the ad printed. They said we will honor the ad. Then they said this came from a different dealer site in Miami, so price is higher by $1000. I said - I would have spent $20 bucks in gas and seen it there if I had known that. After an hour of haggling, finally got them down to the "Ad listed price". Ad said NO dealer fee. They added Dealer Fee to the price. After 2 horus, I was tired of negotiating with them to the listed price, that I could not go any further. But after spending so much effort gave it one last shot and my final price was $400 off the listed price. They said NO and started quoting the increased price again. This is after the sales guy does their usual "nice guy - bad manager routine". So I will never buy from Maroone again. They are outright liars. Have seen better sales guys who are truthful and can still do their sales pitch and treat customers with respect. Folks do your homework before you get taken for a ride here.

A Google UserJul 15, 2010

1

I called Maroone Nissan and asked if they had specific parts for our pathfinder, and if they could fix it on a specific Saturday. They said yes, and my husband drove 400 MILES to the dealership to get it fixed. They looked at the car, told us exactly what we had told them was wrong with it and they couldn't get the parts until Tuesday and then charged us $120 for telling us what we already knew. We couldnt get it fixed because my husband had to work 400 miles away on Monday. Terrible customer service, lied to us just to get us in there and make us pay their diagnostic fee when we already knew what was wrong with the car in the first place. We will NEVER go there again and will tell everyone we know who has a Nissan to never go there.