Challenges

Siloed HR teams

High HR costs

Inconsistent service delivery

Solution

Global HR Service Delivery with a self-service enabled portal moved employees to a new modern, consistent system of action to get help from HR

Increased control and visibility helped the client achieve full compliance with various regulations across EU, the Americas, and Asia-Pacific

Complete Internationalization in the new system allowed employees to access HR services in their own local language

A Phased Implementation led to a smooth transition to the new platform that significantly improved HR efficiency, and reduced global HR costs by $9 million

The client is a large global electronics distributor with employees across Europe, the Americas, and the Asia-Pacific region. HR teams worked independently from each other and the quality of HR services varied significantly by region. Siloed HR teams offered limited visibility, and best practices weren’t shared between regions. The client’s HR leadership envisioned a global HR service delivery that was consistent, efficient and cost-effective.