Horrible experience

Posted Mar 30, 2015

Stayed this past weekend for one night first of all they charged My cc double the deposit for any Accidentals without authorization ! The room was very small not to mention the bathroom and showers Had Clear window and door so your guest in the room can see u from the outside there is no privacy !! Was Not impressed at all !

5 out of 5

Recommended for Everyone

by A verified traveler

Party on the roof top in style

Posted Mar 22, 2015

I live 20min from this hotel, and wanted a quick and easy party get away. I love that as a guest I was able to get access to their roof top party but going right to the front of the line. Party with a mix of different people with a beautiful city sky line. It was a great date night !!!

No AC fan

Pros: cafe had a very cheerful employee, Sashi, who went out if her way to make you feel you were on a vacation. Female checkin employees very sweet.

Cons: for a King size plus room, a head Board would be nice besides a carpeted over piece of wood. "Design on a dime" trendy sheik but very cheap quality.

Location: Cafe downstairs, club upstairs that doesn't treat you any better if you're staying.

1)My check in was 3pm but told them late check in after 10pm. I entered my room that was over 100 degrees. The fan was no po and took ac 7 hrs to trickle into the room. I called hotel engineering who lied to me and said fan was on but silent pointing a laser guided temperature reader at floor (now 78-80 degrees roughly after 2hrs) and pointed at ac vent which was 70 degrees. The problem is that hot air rises and without a working fan in each unit, it takes forever to get temperature you want. Make sure to ask front desk to turn in your AC at 3pm before checking in. BTW, no one apologize or followed up just a lie thinking that someone who is a property manager wouldn't notice. 2) I prepaid and gave good tip to have one shirt ironed second day of stay. It was lost when I came back at night and needed it. I had group of people waiting in lobby to go to club up top while I was sitting in a t-shirt waiting around an hour. No apologies by housekeeping and still charged. 3) parking is $30- $40/night. I parked car Friday night giving large tip that they watch it and to have if ready upon check out. I never took it in and out and called 1h in advance to bring car for noon check out. Some crew was filming in parking lot causing me to wait almost an hr for my car so I was late returning rental and had to pay extra day for return. No apologies by staff. When you visit as a regular in LA once/month, you need a place that will treat you right

5 out of 5

Recommended for Everyone

by A verified travelerfrom Los Angeles

Easy Upgrade

Posted Feb 19, 2015

Pros: Very clean and the staff is very friendly and helpful.

Location: The rooftop bar is awesome, unfortunately during our visit the second half of the roof that included the pool was closed off.

A day or two before our stay a friend told me that room prices had dropped and when I checked, indeed for slightly less than what we paid we could get a larger room. It was very simple to edit my stay online through Expedia and they even issued my refund within a few days.

5 out of 5

Recommended for Everyone

by A verified traveler

Posted Feb 17, 2015

Best hotel I've ever stayed in! Wonderful rooms and great staff!

3 out of 5

Recommended for Everyone

by A verified traveler

Posted Feb 16, 2015

It was nice. But didn't meet my expectation. Definitely need more improvement.

5 out of 5

Recommended for Everyone

by A verified traveler

Posted Feb 14, 2015

The hotel was walking distance to the staples center. The pool was under construction but the roof top bar was perfect for both day and night. The room was modern, comfortable, and very nice. The hotel staff was also very friendly. Great for 20 to 30 something year olds. Very trendy spot

2 out of 5

by A verified travelerfrom Los Angeles

Spartan is being generous.

Posted Feb 4, 2015

Pros: Location

Cons: Furnishings

Room was as plain as can be imagined. One hard plastic chair and bed that was lower than usual due to its lack of a box spring. One wall length counter served as the "everything" surface. TV remote got stuck after each push.

3 out of 5

by A verified travelerfrom California

Not a 4 star

Posted Feb 3, 2015

Made reservation on Expedia as special discounted rate for a 4 star hotel...the hotel would only be revealed once the reservation was made. Older hotel needing update...mattress was on about a 6" platform off the floor with no box spring. Dates facility...definitely not a 4 star hotel as promoted by Expedia.