Location

Accreditation

Individual price

Course start date

Course end date

Duration

Language

Objectives

The module Service Operation focuses on the coordination and implementation of activities that enable the continuous management and the operation of the products and services developed or implemented during service strategy, design and transition phases of IT Service Lifecycle and the technologies and resources used for their provision.

Who it is aimed at

IT professionals who want to learn about the concepts and elements of the ITIL Service Operation phase of the Service Lifecycle and understand how this phase can be carried out to guarantee the quality of the IT Services offered ( CIO, CTO, manager, supervision team, IT architects, IT consultants, IT auditors, those in charge of security and resources who deal with the processes or the activities of the Service OperationManagement Phase).The course may also be of interest to those intending to obtain the Expert or Master level qualification.

Contents

The ITIL Service Operation course provides an opportunity to see the concepts, principles and processes of Service Operation.

Prerequisites

To take part in the ITIL Service Strategy course you must have one of the following certificates:

ITIL Foundation (2007 o 2011)

ITIL v2 Foundation + v3 Foundation Bridge

After having purchased and paid for the course, they will be asked to send one of these certificates.

To be able to take the exam, it is necessary to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Teacher language

English

Material course language

English

Exam type

Paper

Certification

ITIL Service Operation official certificate*

*For a paper copy of the certificate, please contact us when you purchase the course.