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You are the process improvement manager for a department store chain, and your business goal is to develop a reverse logistics operation that enhances the customer experience and that is also efficient and effective.

To achieve this goal, you need to recognize the important roles that business analytics, information technology, and performance metrics can play in enhancing the management of your reverse logistics operations. You can obtain synergies by combining these three elements to capture data, process it into information, communicate information to decision makers, and establish performance metrics, which will enable you to make informed decisions that achieve your goals for your reverse logistics operations.

When adopting business analytics, you should identify the significant business issue that your business needs to resolve. A clearly defined aim with supporting objectives combined with a systematic approach enables you to communicate your aim and build consensus among stakeholders who are fundamental to the successful implementation of your project.

Capturing relevant reverse logistics data is the key to managing your returns operations and understanding the vital role that information technology can play as an enabler of data collection. Data is a critical factor, as without it, you have no information to help you make strategic choices. Pertinent and timely information enables you to make informed decisions regarding the management of your reverse logistics operations.

{"GetBlogPosts-return":{"author-list": [{"Name":"Simon Templar","Short_Description":"Simon Templar (BSc, MSc, PhD, ACMA, CGMA, FCILT, MCIPS) is a qualified accountant and visiting fellow at the Centre for Logistics and Supply Chain Management, Cranfield School of Management, and Royal Holloway University, United Kingdom.","Long_Description":"Simon Templar (BSc, MSc, PhD, ACMA, CGMA, FCILT, MCIPS) is a qualified accountant and visiting fellow at the Centre for Logistics and Supply Chain Management, Cranfield School of Management, and Royal Holloway University, United Kingdom.\r\n \r\nSimon Templar received his PhD from Cranfield in 2013, received an MSc in logistics and supply chain management from Cranfield in 2001, and has a BSc combined studies (transport and economics) from Plymouth Polytechnic (United Kingdom). He has more than 20 years' experience in the supply chain industry in a wide range of management roles, including finance, sales and marketing, physical distribution management, and human resource management.\r\n \r\nSimon Templar lectures on management accounting and supply chain costing across a number of MSc courses. He also lectures on in-company and external programs delivered by Cranfield University. He has designed a range of distance/blended learning products for the university's internal and external customers. In addition, he has lectured on supply chain management and accounting at a number of European universities, including Heriot-Watt University (United Kingdom), Warwick University (United Kingdom), Universidad de Deusto (Bilbao), UPC (Barcelona), SKEMA (France), and CIIM (Cyprus). As a member of a multidisciplinary research team jointly funded by the Engineering and Physical Sciences Research Council (EPSRC), he also helped develop a novel process to assess supply chain costs in the food and drink industry.\r\n\r\nTemplar has authored and collaborated on a number of journals, conferences, and practitioner papers associated with his research interests. His article “Ensuring the Transfer Price Is Right” was included in the International Federation of Accountants Articles of Merit Award Program for Distinguished Contribution to Management Accounting in 2005. The Cranfield Students Association awarded Templar best lecturer at Cranfield School of Management in 2013–14 and 2015–16. In July 2016, Templar co-authored Financing the End-to-End Supply Chain: A Reference Guide to Supply Chain Finance.\r\n","Url_Bio":"","Url_Image":"//www.accenture.com/t20170508T211044Z__w__/us-en/_acnmedia/Accenture/Conversion-Assets/DotCom/Images/Global/Dualpub_143/Accenture-Templar-Simon.png","Social_Linked_In":"","Social_Twitter":"https://twitter.com/intent/user?screen_name=","Social_Email":"mailto:simon.templar@cranfield.ac.uk","AuthorId":"{6D96A760-AF8E-492F-8E12-D5DF7EC9C742}"}], "tag-list": [{"Url":"/us-en/blogs/blogs-accenture-academy-default?blogTag={AABEF49C-9FDA-4D7A-A67A-D64C4D634449}&author=6d96a760-af8e-492f-8e12-d5df7ec9c742","Tag":"Tablet Ready","TagId":"{AABEF49C-9FDA-4D7A-A67A-D64C4D634449}"},{"Url":"/us-en/blogs/blogs-accenture-academy-default?blogTag={864FCCE8-BC05-4835-A10A-FF0C63D40469}&author=6d96a760-af8e-492f-8e12-d5df7ec9c742","Tag":"Reverse Logistics","TagId":"{864FCCE8-BC05-4835-A10A-FF0C63D40469}"},{"Url":"/us-en/blogs/blogs-accenture-academy-default?blogTag={72CCC327-DAEF-4947-ADC7-9A44C81F54EE}&author=6d96a760-af8e-492f-8e12-d5df7ec9c742","Tag":"Metrics","TagId":"{72CCC327-DAEF-4947-ADC7-9A44C81F54EE}"},{"Url":"/us-en/blogs/blogs-accenture-academy-default?blogTag={72858EE6-40E3-494B-96B0-2AE37B1AFBD2}&author=6d96a760-af8e-492f-8e12-d5df7ec9c742","Tag":"Data Analytics","TagId":"{72858EE6-40E3-494B-96B0-2AE37B1AFBD2}"},{"Url":"/us-en/blogs/blogs-accenture-academy-default?blogTag={0F9DD869-6351-45BD-9103-8E42AFBB2368}&author=6d96a760-af8e-492f-8e12-d5df7ec9c742","Tag":"Technology","TagId":"{0F9DD869-6351-45BD-9103-8E42AFBB2368}"},{"Url":"/us-en/blogs/blogs-accenture-academy-default?blogTag={CF212CC1-D3C0-4902-AFF4-D860CB7F925E}&author=6d96a760-af8e-492f-8e12-d5df7ec9c742","Tag":"Supply Chain","TagId":"{CF212CC1-D3C0-4902-AFF4-D860CB7F925E}"}],"recentpost-list": [{"PostTitle":"Business analytics: Discovering value ","PostUrl":"/us-en/blogs/blogs-business-analytics-discovering-value"},{"PostTitle":"Reverse logistics: Enabling value creation ","PostUrl":"/us-en/blogs/blogs-reverse-logistics-enabling-value-creation"}], "year-published-list": [{"year":"2018"},{"year":"2017"},{"year":"2016"}], "blog-archive-link": ""}}

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