Alcoa window questions

Good morning, I have two questions about my Alcoa windows which were installed when my home was built in 1995.

First, on several of the windows the clips that hold the window in place are broken and need replacement. See picture below. How can I get the parts.

Secondly, several of my windows do not stay open. As soon as I open them, they fall shut. Any suggestions or replacement parts here?

Is this something that a regular handyman can fix with the correct replacement parts? I have called several window companies. No one wants to fix my windows only replace them.

Paul from SWISCO responded:

February 13, 2015

Thank you for posting. This tilt latch resembles our 26-243 and 26-244, but you will need to remove it from the window in order to confirm. As for the window dropping, it sounds like a problem with the window balances. That's an easy fix and doesn't require replacing the entire window! I'm just not sure what you have. It could be something like our Series 600 spiral balance. Is that a match? If not, please take a few pictures of the balances (they should be located inside the jamb tracks on either side of the sash) and we can work from there.

A home owner from BETHLEHEM, PA says:

March 18, 2015

Thank you for the above response. I ordered the tilt latches and they worked perfectly. Thanks so much. The Series 600 spiral balance does not look like the one in my window. I have attached some pictures in hopes that you could help me a bit further.

Paul from SWISCO responded:

March 20, 2015

The only difference is the tube casing. You have an older balance with a plastic tube, while ours is metal. We find the metal holds up better as there is less (almost none, in fact) chance of it bursting or cracking.

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