Payment

Layaway: In order to take a layaway with us, you need to make your order first.

Once your order is done you must send the first payment over 35% of total payment(including Shipping fee) to our PAYPAL: aileendoll@naver.com. Payment number and amount doesn't matter. Just set your payment plan and let us know. You have to finish your payment in 3 months: order date to last payment.

If upon that date we haven't received it the order will be canceled. We will not refund your previous payment as the items will have already been ordered and in the process, we ask you for your understanding.

Also, send us an email or write on our Q&A about your layaway with us. If you paid over 35% of your payment(including shipping fee), we start to produce your doll.

IMPORTANT: When sending your payment and writing the email/Q&A add your order number and the number of layaway payment.

Shipping

Shipping method : EMSInternational shipping : All around the globeEstimated shipping time : within 10-50 business daysPlease take into consideration that the preparation of your purchase may take longer than you expect due to the nature of hand-made products.One day delivery is not available.

Shipping cost :Shipping costs are automatically calculated and charged when placing an order.

Customs and Duties :International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. Import taxes, duties and customs fees are collected by your government and they have nothing to do with this site. In case that the customer refuses to receive the parcel, the products are to be returned to Korea and will not be shipped again. Relevant costs (international shipping, customs and etc) are the responsibility of the customer and will be deducted from the refund.

Returns & Exchanges

Please make sure you have selected right options (e.g. size, color and quantity) prior to completing the order.

Once the order is completed, it is assumed that the customer agreed on our exchange/refund policy.

Requests for exchange/refund are accepted only if the requests are made on the Exchange/Refund request board within 3 days of the date of receipt.

The shipping costs occurring from refund process due to misdelivery or product defect are the responsibility of Aileen Doll and we will make our best effort to process your request as soon as possible.

1. Requirements for exchange/refund request

Please take into consideration that Aileen Doll accepts refund requests only and not exchange requests.

Eligible for refund

- Refund requests that are made within 24 hours of order placement and payment (applicable to orders under [Preparing for shipping] status only)

- Products that are out of stock

- Misdelivered orders

- Defective products

- Refund requests for the cases stated above are accepted only on condition that the products’ labels and tags are intact and products have not been tried on)

- If your order remains under [Preparing Products] status for 30 days or longer from the date of payment without any notification from our customer service, you are eligible for refund of the applicable order. Please post a refund request on our Exchange/Refund request board.

Or, if you choose to receive the rest of your order nonetheless and get a partial refund of the delayed products, please post a refund request on our Exchange/Refund request board AFTER you receive your parcel.

Ineligible for refund

- Refund requests due to the customer’s change of mind (size, color, etc.)

- Refund requests for the entire order which contains out-of-stock products

- Refund requests for products with damaged tags or labels, accessories (shoes, purses, and other accessories) and hand-made shoes are not accepted

-Please make sure you keep your parcel intact, including all the contents and package(the box and plastic bags etc..)

In order for us to examine the case and take appropriate action, it is crucial that you follow the instruction above.

Refunds

International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. In case that the customer refuses to receive the parcel, the products are to be returned to Korea and will not be shipped again. According costs(shipping, customs and etc) are the responsibility of the customer and will be deducted from the refund.

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