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"Contact straight talk customer service with this number 1-877-430-2355...."

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This is device is also known as LG Optimus slider because of the slide keyboard. Maybe you are just not doing it right because the hard reset should be done correctly for it to work.

1. Turn off the phone(make sure it fully turned off).
2. Now press and Hold Volume down+Home button(button with a house icon)+Power button.
3. Release them when you see the LG logo.4. On the menu select Wipe Data/Factory Reset.
5. Select Yes-delete all user data on the next menu.
6. Finally when it said wiping done select Reboot.

**Use volume buttons to navigate on the menu and Menu button(button with the 4 boxes icon) to select an item**

"An android phone so the regular recovery screen will not work on your phone..."

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The phone is not an Android phone so the regular Recovery screen will not work on your phone. If your phone is not working I suggest you bring the phone to the nearest service center so they can check your phone. Most likely they will need to do some repair on the phone or they might need to do a hard reset on the phone.

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I have forgotten my phone lock code, i have straight talk lg 505c model. i have tried the volume and power button trick and it is not working... help?