If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

Great value and quality.
These pillows are awesome. The velvet is soft. The down insert is cushy. I was surprised at how nice they are for the price. Had them in just a few days.
March 22, 2014

flat looking pillow
The insert does not fill out the pillow so it looks flat. The pillow fabric is okay, not great but my main issue is with how anemic the insert is.
February 27, 2014

Just Perfect!
Love these pillows. Well made, zippers for easy cleaning, nice feel to the inserts. I ordered a second pillow. I have made most of the toss pillows in our home so I understand good construction. So much easier than sewing my own. And cheaper too. Will purchase again.
January 21, 2014

super quality
I have bought many of the black & white check pillows from Ballard and I LOVE the quality. I will ALWAYS buy my pillows from Ballard!
January 13, 2014

super soft
pillow came out exactly as i wanted it! very soft and great quality. will be buying more in the future!
January 10, 2014

monogrammed accent pillow - great gift
This pillow is perfect personalized for a festive holiday accent pillow OR just a perfect gift anytime!
November 27, 2013

Beautiful and comfortable
I bought two of these pillows and had them monogrammed. The pillows are soft and the fabric beautiful. The monograms were perfect. I am very pleased wtih these pillows, and will probably buy more in the future.
November 14, 2013

Adorable!
I copied a personalized pillow from a recent catalog - and gave HOHOHO pillows to 5 of my dearest friends. All different fabrics and thread colors - they were adorable! And it goes without saying, also with Ballard's amazing quality...I need to order another one for me!
November 13, 2013

Beautiful
I ordered the 12x20 in chocolate brown and had a blue monogram put on it . The quality is great. I did need to wrap the insert in a dark color fabric before I stuffed it into the case so that the open weave of the burlap didn't show the white pillow insert through it. Not a big deal though. I used an old black t-shirt and it worked great. A nice custom look.
November 12, 2013

Not up to Ballard's usual standards
The fabric is not high quality and has marks that make it looked worn. The embroidery is inferior. I am disappointed because it is a gift for my son and i don't feel proud to give it.
November 9, 2013

Designer Look in this 12x20 pillow!
I ordered this pillow in black check with our monogram. I absolutely love the quality of the fabric, the finish and the monogram is done perfectly. It looks like a much more expensive pillow than $26.00. I have ordered the same black check fabric in the table skirt, for my Ballard round table. Can't wait to get it~ Love Ballard!
September 4, 2013

Beautiful Pillow
I am delighted with the quality of this throw pillow and the superb job done on the embroidery!
August 13, 2013

Great pillows!
This is a very high quality product for a great price. I used new pillows to change up the room a bit.
July 24, 2013

these pillows are well made
i am so pleased with this purchase. the fabric is beautiful, true to the color shown online. the quality is first rate. these pillows have transformed my old sofas. p.s. the covers wash well .
June 28, 2013

Love the color!
The pillow is a good color and good size for my chair.
June 24, 2013

Too thin, can see right through
I ordered the chocolate burlap pillows, after putting the insert in, you could completely see the white pillow through the brown fibers. Also, there was a "dust" of some sort that flew off when stuffing. Assume its the dye, probably would stain... Sent back.
I have the plain burlap and those are just fine.
June 9, 2013

Great product at a reasonable price.
This pillow is good quality at a reasonable price. The monogram adds just the right finishing touch. Just what I needed to complete the look!
May 13, 2013

Well made product
These pillows are well made and look great. Couldn't be happier with my purchase. I will always buy my pillows from Ballard. You can't beat the price...especially when there is a sale. I have shared this info with my friends as well.
May 8, 2013

Great fabric, but insert falls flat
I really like the small black check fabric for the pillows. Gives me the French Country look that I was going for, but the inserts do not hold their shape very well. I had bought this same insert several years ago, and it did not lose its shape like these.
April 8, 2013

This is a devine pillow!
I was very pleased when I opened the box to see my monogrammed pillow. The insert is very comfortable and fits the "zippered" cover very well. The construction and material of the cover are excellent and the monogram well done--the finishing touch. I get a great feeling of pleasure and satisfaction everytime I look at the pillow. Can't wait to order more!
March 22, 2013

We bought 2 of these pillows and they are great.
We love the color, the feel, and they look great on our beautiful white leather sofa.
March 22, 2013

Nice quality product
This pillow has a nice full insert (some feather inserts are somewhat lacking in the number of feathers!). When I first took the velvet cover out of the package, it had some rather obvious creases (from having been folded), but they soon 'fluffed up', and all is fine now. All in all, I'm very happy with it - especially considering the reasonable price.
March 3, 2013

Nice pillows
I have several of these Essential pillows in a variety of sizes. Like the inserts a lot, like all the fabric choices and love Ballard. Everything I have ever bought from them is great, and the one time I wasn't pleased, they fixed it immediately!
February 28, 2013

Great value
No complaints - ordered the linen 12x20 pillow with navy blue monogram. I'm very happy with it. Love the range of choices for size, fabric, and monogramming style. Overall great value.
February 13, 2013

No substance
These inserts are reasonably priced; however, I would not recommend this product unless you like a pillow which goes flat the moment you lay your head on it. If it's purely for decoration, it would be decent.
February 7, 2013

Pillow is great
I loved my rectangular pillow so much I ordered a second one! I had previously ordered Ballards Coventry bench as a banquette seat for my newly remodeled kitchen (which I love). After I had it I saw that I could get a matching pillow would make it even more of a lounging spot. Very good quality and comfort, and a good decision! Think I'll order another color to trade off for a different look. Love the black and white check fabric!
January 18, 2013

Excellent product & value
So happy with my pillows! And the price point was an added bonus.
January 15, 2013

Nice fabric. Great service!
Very nice pillows at a great price. Delivery was very prompt.
January 15, 2013

Nice but not very full
The pillow covers are terrific. The feather inserts are well made and of good quality but simply need more stuffing. Overall, I am content with the pillows.
January 14, 2013

Quality product
I ordered 3 pillows and twill covers for my couch. The pillows are great quality as are the covers.
The pillows are a little softer fill than I though they should be. The description should said soft down fill. However I am happy with them.
January 10, 2013