Taxi and private hire comments

Complaints

You can also use this form to make a complaint about an issue covered by the Equality Act 2010, for example if a driver
has refused to take you with an assistance dog.

Mandatory fields are marked
*

Please check the following and try again:

Details of incident*

Please explain in your own words details of the service or incident you wish to comment on or submit a complaint about. Include contact details of police or any witnesses if needed.

Time, date and location

Location / Start of journey: *

End of journey:

Date: (dd/mm/yyyy)*

Time: (hh:mm 24-hour)*

Personal details

Title: *

First name: *

Last name: *

Telephone:

Please respond to me by:

Email

Post

Please supply either a valid email address or a postal address.*

Email:

or

Number:

Street:

Line 1:

Line 2:

Town:

County:

Postcode:

Country:

What we will do

Comments about good service received will be passed to the driver.

When we have received a complaint we will send you an acknowledgement. We will ensure that all complaints are dealt with as
quickly as possible and that complainant details remain confidential.

Data protection statement

By completing and submitting this form, you are authorising Transport for London, its subsidiaries and service providers to use your
personal details for the purposes of customer services and administration only. Your personal information will be properly safeguarded
and processed in accordance with the requirements of the Data Protection Act 1998.