How to Manage Complaint Settings

Admins- who have the permission level of Quality Owner can set the settings for the Complaints Module.

Note: This video was created using V1.24.2. Enzyme is updated weekly so some elements may change.

Manage Complaint Settings

Access the Complaint Settings under the User Settings menu.

Here you will see

As Reported Codes: Describe what is being reported by the complainant sourceAs Analyzed Codes: What the company's completed evaluation of the complaint concluded. Root Cause Codes: What the root cause of the complaint was. This is linked to the NC/CAPA module settings. Source Types: The source categories from which complaints are reported to the company.

These provide a mechanism by which the Company can track and trend complaint reporting of issues and analysis conclusions from investigations.

Example of a matching pair of As Reported and As Analyzed codes: As Reported - R003 - Stent does not deploy; As Analyzed - A015 - Graft cover detached from handle.

Click on the + to add setting. Click on the Edit icon to update an existing setting and trash to delete it.

Be sure to Save Changes when you are done.

If you have any questions, you can reach us through the in-app chat or email us at support@enzyme.com.