Applicability

This Statement applies to Vimeo, Inc. and its U.S. operating businesses, as identified below (collectively and for this statement only, “Vimeo,” “we” or “us”). This Statement forms a part of each Vimeo entity’s privacy policy:

Location

Vimeo is based in the United States. We provide services globally using computer systems, servers, and databases located in the U.S. When you use our services from outside of the U.S., your information will therefore be transferred to, stored in, and processed in the U.S.

European Users

The European Commission has determined that the transfer of personal information of its residents outside of Europe must be subject to a legal framework that adequately protects it. We transfer personal information of European Economic Area (“EEA”) and Swiss residents to the U.S. (or elsewhere) based upon the following legal frameworks:

Legitimate business interests: We could not provide our services or comply with our obligations to you without transferring your personal information to the U.S.

EU users have the rights to: opt out of cookies (see our Cookie Policy); access, correct, delete, restrict or object to our use of their personal information; be forgotten; and data portability. For the most part, we enable exercise of these rights directly through our products. For example, we allow users to change their information, download their videos, and close their accounts.

If you require assistance or have a specific request that is not presently covered by our product features, please contact our Data Protection Officer. We may require additional information from you to fulfil your requests. We may charge a reasonable fee if your request imposes an unreasonable cost on us.

We will afford UK-based users with all rights available to EU users, regardless of the UK’s EU member status.

Controllers and Processors

Some laws, including the GDPR, differentiate between controllers and processors of data. A “controller” has a direct relationship with you and exercises control over the use of your data. The third-party vendors that help a controller provide a service are considered “processors” because they process the controller’s customer data at the controller’s request (examples are payment processors and cloud-based hosting providers).

All Vimeo entities are controllers of personal information on users who upload and live stream videos.

With respect to the Vimeo and Livestream platforms, Vimeo, Inc. and Livestream, LLC, respectively, are controllers of personal data of end users who view uploaders’ videos or live streams as these Vimeo entities have direct relationships with the end user viewers.

With respect to the Vimeo OTT platform only, the service provider, VHX Corporation, acts as a processor of the information of persons who subscribe to OTT video channels. OTT channel operators are the controllers of their subscribers’ personal information and must comply with all applicable laws in handling that information.

If you believe that Vimeo is acting as a data processor of personal information of EU residents, you may contact us to request a data protection agreement.

Dispute Resolution

We are committed to working with you to obtain a fair resolution of any complaint. We encourage you to begin by contacting our Data Protection Officer. We endeavor to respond to requests promptly.

EU residents have the right to lodge complaints with the data protection authority of their country of residence.

Data Protection Officer

For any questions, inquiries, or complaints, please contact us at:

General Counsel and Data Protection Officer
Vimeo, Inc.
555 West 18th Street
New York, New York 10011
Privacy@vimeo.com