Prior to purchasing a product from dinasou.com, if you have any issues/queries, please call our hotline at 603-2106 9996

Is the coloration of the product on display and the product in real life the same?

All photos of products used on Dinasou’s website are taken by a professional photography team. This will enable Dinasou to put up a realistic photo display of the product on its website. In other words, the product on display is visually correct. However, due to the fact that not all monitor displays are the same e.g. desktop vs mobile, this will result in the difference between the coloration of the product on display and the product in real life. To the best of our ability, we will use the exact coloration of real life products for our website displays.

Dinasou.com price comparison

The price display on dinasou.com which has a strike-out mark (example: RM 28) refers to the product’s market price. Due to the differences in location and time, there is always a fluctuation in market prices. Thus, the strike-out price may not be the same when you purchase the product. This is only for your reference.

Are all products sold by Dinasou original?

The customer need not worry as all products sold by Dinasou are authorized by the distributor.

Why is the packaging of the product I received not the same as the packaging on display?

A major reason for this discrepancy is the possibility that the product you purchased may be of a different batch than the product on display. Due to this, the product you received and the product on display may have different expiry dates. Dinasou guarantees that all products it sells are original. It is standard that all product packaging will follow the actual packaging of the product in real life.

How do I return products?

Once you received the product and decided not to use it, therefore not compromising the re-sale condition of the product, you can return the product to Dinasou within 14 days of receiving it. If the product is returned within 14 days, Dinasou will provide return service. For more information on this, refer to our Returns & Replacement Policy on our website.

Dinasou.com has partnered with MOLPay, a leading payment gateway in South East Asia, to handle credit card and debit card transactions.MOLPay uses tokenization service for all web and mobile-based payments, which allows for a simplified checkout process and payment flow, higher level of security and compliance standards, and a 93% successful transaction rate, among others, according to its website. Furthermore, tokenization makes it more difficult for hackers to gain access to cardholder's data outside of the token storage system, in which cardholders' credentials are tokenized and stored in PCI-compliance secure vault.

RETURNS & REPLACEMENT POLICY

The Customer can opt to return the product within 14 calendar days but must provide the reason for doing so. However, the Product must be in its original shipping package and must have not been used by the Customer. If any of these conditions are not met, dinasou.com reserves the right to refuse the Product and either send it back to the Customer or the Customer shall forfeit the amount they have paid to the Company.

SHIPPING & DELIVERY

Customers can track your Orders via dinasou.com's track order tool that is made available 24 hours a day, seven days a week on its website. Prior to delivery, customers will be notified via email or dinasou.com's app.

PRICE PROTECTION

Dinasou.com aims to provide price protection to the Customer as part of its mission to provide an efficient and enjoyable shopping experience at the online shopping mart. Price protection means that the Customer will be refunded the price difference within 14 days if the Customer finds the price of the item to be lower at a different time. For example, if the Customer purchases item A at RM 6.99 inclusive of GST at dinasou.com and finds the same item being sold for RM 5.99 at dinasou.com within 14 days, dinasou.com will pay the difference. Customers will not receive cash, instead they will be refunded in the form of store credit, or "Dinasou Egg".

CONTACTING DINASOU.COM

We look forward to assisting you with any of your shopping concerns. If the answer to your question is not in our Help Center, please call our hotline at 603-2106 9996