This special workshop delivers the added value of being collocated with ITEXPO in Florida. Your pass includes all ITEXPO networking events and unlimited access to the ITEXPO exhibit floor - where you can meet with 100s of communications vendors.

Get Answers to the Following Questions

IVR Self-Service: Is it going away? If not, what can we do to make it better?

Natural Language: Why is improving first call resolution one of the key benefits?

Voice Biometrics: Who is using it where, and why?

Visual IVR and Omni-Channel customer service: Are they gimmicks or useful tools?

How will customers contact you using Chat, Siri, Alexa and other Intelligent Assistants?

And much more!

Description

The delivery of EIG/GM Voices courses is hands-on and highly participative. Through numerous examples, case studies, and research, you will learn specific and scientifically-proven techniques that increase user interface performance and customer satisfaction while reducing errors. You will also get a chance to evaluate the quality of your current systems. The courses have been recently updated to reflect the latest trends, new research, and best practices.

Day 3 is optional and dedicated to one-on-one consulting appointments with experts from EIG and GM Voices. Participants also receive complimentary exhibit hall passes for the co-located IT Expo.

Take advantage of artificial intelligence to design more predictive user experiences

Who Should Attend?

This training course is aimed at those responsible for customer contact applications, including call center directors, managers, and application developers. The course applies to customer service, sales and technical support applications from virtually every industry. The focus of the course is on customer self-service and call steering with the technology details required to design effective applications. Both novices and IVR experts have attended and recommend this workshop.