ITIL®4 Overview (Virtual)1/2 Day

This half-day virtual course is designed for all levels of IT staff requiring an introductory overview to IT Service Management in the digital age.
It provides a ‘taster’ to ITIL4, briefly introducing the key concepts whilst providing a more practical understanding of the core areas IT... READ MORE

Price: Free

ITIL®4 Overview (Virtual)

Description

This half-day virtual course is designed for all levels of IT staff requiring an introductory overview to IT Service Management in the digital age.

It provides a ‘taster’ to ITIL4, briefly introducing the key concepts whilst providing a more practical understanding of the core areas IT Practitioners are concerned with on a day-to-day basis.

Demand for this course is high consequently availability is restricted to three attendees per organisation per course date.

On completion, delegates will understand the need for Service Management, ITIL4 components and the benefits that can accrue from its alignment to this best practice approach. If you are considering undertaking a service improvement program within your organization, or you have heard of ITIL or the updated framework and are not quite sure what it is all about, then this half-day overview is an excellent insight. This overview will help you understand the changing landscape of Service Management and how it is leading to new agile ways of working and explore the relevance for you and your organization, enabling transformation towards a service cuture with an increased focus on value creation.

This course will be delivered using Sysop's virtual learning platform Adobe Connect.

Topics

The ITSM landscape in the Digital Age

Introduction to the Service Value System

ITIL4 Practices

Service Desk

Incident Management

Service Request Management

Problem Management

Change Enablement

Service Level Management

Continual Improvement

Other relevant practices in summary

4 Dimensions of Service Management

Service Value Chain

ITIL Guiding Principles

What next?

Zoom

This course will be provided using the Zoom virtual learning platform.