In conversations with Palestine refugees, Mr. Krähenbühl heard first-hand accounts of the pain, despair and violence endured by refugees of all ages. In the Sayyeda Zeinab neighborhood of Damascus, Palestine refugees who had survived a devastating double car-bomb attack on 21 February 2016 described their shock and profound sense of loss. The Commissioner-General met with two young girls badly injured in the attack. "I feel, very honestly, a pain in my heart for what you have gone through, especially because yiu were trying to help others and then hurt yourself", he told an injured man from Sayyeda Zeinab.