If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

Fun design
I love the way this looks it's just not as easy to keep clean as I hoped.
January 19, 2015

This mat is attractive and easy to clean
We have a high traffic kitchen with kids and dogs and I bought one and liked it so much that I bought another one. And I am going to buy the matching oval ones for my doorways. It is a thick rubber like material that has prevented my legs and feet from aching while in the kitchen.
The mats are easy to keep clean and wear well. Any spills can be wiped with a damp cloth or you can run the vacuum over it (I use the Dyson cordless sweeper). If its time to wash, just throw it in the washer on large/bulky cycle and allow to air dry overnight.
September 28, 2013

Very disappointing
This was more like a rubber mat than a rug. The texture attracted dirt. It did not wash well. It was a waste of money I do not use it.
May 4, 2013

A little disappointed
I had been looking for a great kitchen mat below my sink, but everything I found was solid colored and boring. I was so excited to see this option from Ballard- the pattern would look great in my kitchen, and the Suzanne Kasler rug in my entry way is fabulous, so I felt confident buying this.
Now that I've had it a few weeks, I can say that it does add a nice "pop" in my kitchen, but the quality is disappointing. Shows dirt and crumbs easily, and I agree with the other reviewer that compares it to a mouse pad. I'm afraid to wash it, as I don't know how it will hold up.
Love the look; wish the material was different.
April 12, 2013