U.K. Web Hosting Provider Improves Service

London, England – (The Hosting News) – November 1, 2005 – One of the U.K.’s largest domain name registrars and web hosting providers, Easyspace, has made improvements to its service over the last few months.

Driven by customer demand, Easyspace has introduced a new telephone support service to make life easier for customers needing assistance.

After a recruitment and training drive earlier in the year, Easyspace now presents a telephone technical support team with the highest levels of technical knowledge and a deep understanding of customer service.

In addition to the new telephone support team, Easyspace has also developed their proprietary ‘Raise a ticket’ system, allowing support staff to track and act on all customer issues quickly and efficiently.

The company has also recently increased the number of email support staff and improved its online helpdesk. The changes are an indication that Easyspace regards customer service as a key component of its ongoing strategy.

Easyspace has also placed various feedback links around its website and is encouraging all users to use them. The company says that it is taking all feedback seriously intending to use it to help shape service development plans for the year ahead.

Easyspace was founded in 1997 and claims to have over 500,000 users worldwide. The company states that it is currently registering up to 7,000 domain names per month with account growth of 5,000 per month. Easyspace has registered 10% of the total .co.uk domain names within the U.K. and 1% of .com, .net and .org domains worldwide.