Frequently Asked Questions

Packaging & Shipping

Can I pick up my order locally?

Sorry, We do not allow our customers to pick up their orders.

Can PocketMaps be shipped worldwide?

Yes, we gladly offer international shipping to anywhere in the world. The client is responsible for any import/export fees in addition to shipping charges. We do not add additional shipping costs, and you may use your account if you wish to be billed directly by the carrier.

Do you band PocketMaps together or are they packed loose in a box?

We band 15 PocketMaps together at a time with a rubber band. This helps you select a handful of PocketMaps at a time when distributing them, as well as keep them safe during transport.

How much do PocketMaps weigh?

On average, PocketMaps weigh in at 23lbs per 1,000 units (based on our stock paper choice and a size of 3 rows x 8 columns - 9.21" x 15.76"; this also includes the packaging). Differences in paper weight, cover stock, and other variables impact final shipping weight.

How many PocketMaps are shipped per box?

How many PocketMaps do you ship per box?

We pack your PocketMaps in cardboard boxes and fill the box to capacity to prevent damage from product movements during shipping and transport. The actual number of PocketMaps per box is dependent upon the size and type of PocketMaps ordered. For larger orders, the boxes are placed on a pallet/skid and shrink-wrapped for additional protection. When we provide you with a quote, you will receive the exact number of boxes and/or skids/pallets along with a total weight of the shipment.

For larger orders where a pallet is used in shipping, a loading dock may be needed when a lift gate is not available.

Upon request, we can modify the packing method. For example, We could create bundles of up to 25 PocketMaps, dependent upon project and amount of panels. We can also drop ship variable amounts to different locations, such as hotels, retail stores, events, etc. Please indicate your preference in your request.

Do you have quality checks before shipping PocketMaps?

Yes. We have built quality into all of our processes to ensure that the end product meets our customers' requirements and expectations. Quality assurance checks are also carried out at various stages of the production cycle. We manufacture PocketMaps from two plants, one in the United States of America and one in the United Kingdom. We operate two plants to give you, our customer a quicker turn around time and a more affordable product to reduce shipping expenses.

How do you ship PocketMaps?

We ship using UPS, FedEx, DHL, USPS, RoyalMail & DPD, to name a few. Our shipping options range from shipping one single box all the way up to shipping full 40' ocean intermodal containers that go from a tractor-trailer to an ocean container ship, then to a trans and back to a tractor-trailer.

We do not add additional shipping rates – you simply pay what we pay. We can also use your shipping account if you prefer to be billed directly by the carrier.

Depending on your order size, we will ship your PocketMaps to you as a small package delivery (think FedEx, UPS, DHL) or on a pallet. We take great pride and care as in our shipping as this is the final mile of the journey before your custom PocketMaps enter the wild and help people find their way.

Typically, orders less than 15,000 PocketMaps will arrive in small boxes weighing approximately 23 pounds (10kg) each. Meanwhile, when an order has a lot of boxes, it is more economical to ship your PocketMaps to you on a pallet and delivered in bulk.

Please let us know when placing your order if you have a fork-lift or a loading dock available as pallets are heavy. We can always order a lift gate for your delivery if you do not have a loading dock or a forklift. Rest assured, your PocketMaps will arrive at your shipping address onetime, safe and ready to create engagement and impress your audience.

Prepress & Design

Can you make PocketMaps at a custom size?

Yes. We can customize the size of our PocketMaps to your exact specifications. Please contact our sales team at +1 404 442-4868 Ext 1 or email us at sales@pocketmaps.com for more information or to request a custom quote.

Can I customize the front or back covers?

Absolutely. The cover cards are fully customizable. We can even print multiple versions (VDP - Variable Data Printing) so that not all covers are the same. For example: Let's say you're handing out event maps and would like to advertise four different themes or sponsors across all your PocketMaps. We could divide up your order into four groups, each with its very own cover design. We offer a variety of cover options including having the covers attach to a bottle hanger/bottleneck. Make the cover part of a lanyard perfect for tradeshows and events. Apply a scratch-off area. Allow for a card/room-key or bus-pass to slide into the cover. Ask our sales team about the options we offer or better yet bring us your idea and let us build a solution for you. You can call us at + 1 404 442-4868 Ext 1 or email us at sales@pocketmaps.com.

Can you print on waterproof material?

Yes. We can print on a wide range of weatherproof materials, making PocketMaps ideal for outdoor uses such as hiking maps, trail maps, camping, and ski resorts. For more information or to request a quote, please contact our sales team at +1 404 442-4868 Ext 1 or sales@pocketmaps.com.

Can you customize a dispenser for my PocketMaps?

Yes. We can print on dispensing boxes in full color on both digital and offset-press. We can also add a spot UV, flood UV, matt lamination or gloss lamination (minimum quantities apply). For more information, give us a call at + 1 (404) 442-4868 Ext 1 or send an email to sales@pocketmaps.com.

Can you provide a proof before production?

We understand just how vital it is to ensure that your artwork is perfect before sending it off to the printer. Here at PocketMaps, we offer multiple options for proofing so that every client has the confidence in knowing that their product is printing exactly how it should be.

Free Digital PDF ProofWe provide a free digital PDF soft-proof for every PocketMaps project. This proof will allow you to see a flattened version of your finalized artwork. With a digital PDF, you will be able to see the basic layout of your project and an overall view of your design. This type of proof is the quickest option for projects that are on a tight deadline. With this free

option, you will be able to quickly view your proof online and confirm if it is ready for printing. It’s important to remember that digital PDF soft-proofs are not ideal for color matching, as printed colors may appear different from what you see on your screen.

Free Digital Video ProofWe provide a video proof with every order of PocketMaps. For sensitive or confidential information we can make your video proof password-protected, just let us know when placing your order.

Laser Press Proof (6x3 Pocket-size or smaller)$75.00 includes two sets of proofs and FedEx/UPS/DHL 2-day shipping.Adds three days to production.

A laser press proof is a basic hard copy proof of your project. If you are looking for a printed-proof that you can physically hold to review the size and layout of your project, a laser press proof would be useful for you. A laser press-proof would also be a good proofing option if you are using a 4-color process on your project and want to see how your colors print. The laser press proof, however, does not accurately show PMS colors and is not printed on the same type of paper stock. Therefore the same coating finish (matte, gloss, etc.) will not show on a laser press proof.

Constructed Color Epson Inkjet Proof (Folded Dummy)$185.00 includes two sets of proofs and FedEx 2 day shipping.Adds three days to production.

A constructed color Epson proof is similar to a laser press proof. However, this type of printed-proof is printed on both sides of the uncoated paper and then hand-folded to mimic the final project. Ordering a constructed color-Epson proof means that you can see how your project will fold together, and how the assembled finish project will appear. Including this kind of proof in your order is an excellent option if you want to see a physical representation of how your design comes together as a whole, and if any folds within your project affect your artwork.

Keep in mind that this process is much like the laser press proof as it is suitable for 4-color process, but does not accurately show PMS colors. The paper it is printed on is not the same type of stock that the final project will be printed on. Therefore, the coating finish will not show on the constructed color Epson inkjet proof.

Product Proof (Wet Proof)The cost ranges from range from $475.00-$750.00 and includes two sets of printed proofs and FedEx 2 day shipping. Adds five days to production. A product proof (also known as a Wet Proof) is an actual physical sample of your completed project. We highly recommend this type of proof for very large orders to ensure that every detail of your project is perfect before printing. A product proof will

show you exactly how your colors will print, and how your artwork looks on the chosen paper stock and coating. The proof will also come folded and assembled so that you can have a clear vision of exactly how your completed work will look.

Money Saving AlternativesFree Product Sample Packs

We offer free product samples, at your request, to help you get a better feel for our PocketMaps products. Our sample packs can even be customized to include specific PocketMaps products that your team is

considering. Once you receive your sample pack, you will be able to compare a variety of different PocketMaps design/print options including different formatting sizes, paper stock options, and types of paper coating.

Printing Your ProofTo save time and cost, you can print your free digital PDF soft-proof from your home or office printer. Doing this will allow you to review your artwork in a physical-print, rather than only on your computer screen. Printing a proof from your device cannot guarantee proper color matching or registration. However, it can give you a clear view of the layout of your project to help you spot any potential changes. Sometimes seeing a physical printed-proof, you see edits/ changes that you missed when proofing on your screen.

If you still have questions about proofing or want the chat with an expert, call us at + 1 (404) 442-4868 ext 1 or email us anytime at sales@pocketmaps.com. We are always ready and willing to help.

What is the maximum size you can make a PocketMap?

We have three standard sizes that our PocketMaps fold down to. Our standard sizes are listed below. If you need a particular size, please email us at sales@pocketmaps.com or give us a call at +1 (404) 442-4868. We make custom-size PocketMaps and folds all the time. Chances are we have created the fold need before.

Click here to view our standard size chart in both imperial and metric.

Can you print a barcode on the outer cover?

Yes. Including a barcode in your layout and design is very helpful. Printing a barcode makes point-of-sale (POS) systems and inventory easy. You can also print a QR code to link to a website or landing page tied to your custom PocketMaps. Our PocketMaps are 100% customizable, your designs and our unique folded format make for an engaging way to deliver your message. We can also apply glow in the dark ink, spot UV, and scratch offs. Have a particular use not listed here? Just ask us, we love new ideas. Call us at + 1 (404) 442-4868 or send us an email to sales@pocketmaps.com.

Where can I download templates?

Currently, we give access to our templates when you request a quote.

Simply, click here and let us know what size PocketMaps you need and how many. We promise to get right back to you with both a quote and our templates. If you need a custom template made, please email our sales team at sales@pocketmaps.com, and we can discuss your project provide you with the necessary templates.

What are panels?

Any references to the term "panels" simply means columns. The way PocketMaps fold down creates a grid of 'blocks' and are sometimes referred to as being divided into rows and panels. This of a column as North to South and row as East to West. Below you will find an illustration showing how PocketMaps fold/unfold and the three standard cover sizes we offer.

Can I purchase the rights to use your maps in my PocketMaps order?

Yes. Our maps are available to be used in your PocketMaps on a per-user basis (fees apply). If we do not already have a map designed for the area you need, we can produce one. Interested in creating a custom map for you your

Can you make custom shape covers (die cuts)?

Yes. We do offer a custom die cutting for the outer-cards. Fees apply.

Do you offer custom designed PocketMaps?

Yes. We can work directly with you to realize your goals and produce the most effective design to meet your needs. We have design expertise in the areas of information design (maps, way-finding, data visualization), branding, typography, and photography. When designing any PocketMaps product, we focus on usability, usefulness, and clarity of information. For a free quote, please take a moment to tell us about your project needs by sending an email to sales@pocketmaps.com.

General

I want to order PocketMaps. What should I do?

Get in touch. You can call our Sales Team at Call +1 (800) 304-9890 Ext 1 or send us an email to sales@pocketmaps.com with details, and we will contact you to discuss your PocketMap requirements.

How do I choose which PocketMaps fold is right for me?

By calling our expert PocketMaps team at Call +1 404 442-4868 Ext 1, they can advise you on the best solution for your needs after learning about your intended end-use of PocketMaps. You can also email them directly at sales@pocketmaps.com.

Do you offer off-the-shelf PocketMaps?

Not at this time. All PocketMaps are custom-made/made to order.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club, personal and company checks, and cash. Net 30, Net 60 and Net 90 terms are available to the United States based local governments and municipalities (conditions apply for Net 30,60 and 90 payment options, Please our sales experts for details).

What is the shelf life of PocketMaps?

PocketMaps will hold for years before use. Even in use, they can last for months and even years before wearing down. And because they are the size of a credit card, passport or a smartphone they can be stored easily in the end user's wallet, pocket, purse or some other convenient place for easy access and protection.

Do you offer custom designed PocketMaps?

Yes. We can work directly with you to realize your goals and produce the most effective design to meet your needs. We have design expertise in the areas of information design (maps, way-finding, data visualization), branding, typography, and photography. When designing any PocketMaps product, we focus on usability, usefulness, and clarity of information. For a free quote, please take a moment to tell us about your project needs by sending an email to sales@pocketmaps.com.

Ordering

I want to order PocketMaps. What should I do?

Get in touch. You can call our Sales Team at Call +1 (800) 304-9890 Ext 1 or send us an email to sales@pocketmaps.com with details, and we will contact you to discuss your PocketMap requirements.

What is your standard lead time?

In most cases, our lead time is 6-8 business days. Our lead time is considered the time between our receipt of approved artwork and paid the invoice to the time you receive your PocketMaps in transport (shipping) However; we can accommodate tighter deadlines using our digital press. Please note our two plants closed from December 19th -January 5th every year for a holiday. We feel this holiday time is extra valuable to the friends and families of our super duper team members and it is one little extra way we can show our thanks during the holiday time. This time off does not count towards the three weeks our team members get to take off each year.

If you have an urgent need for your PocketMaps, just let us know. Call +1 404 442-4868 Ext 1 or email us at sales@pocketmaps.com.

Do you have a minimum order quantity?

Yes, the minimum order is 250 PocketMaps. You are welcome to order fewer than the quantity. However, the cost will be the same as ordering our minimum. We will gladly recycle the difference for you.

How do I choose which PocketMaps fold is right for me?

By calling our expert PocketMaps team at Call +1 404 442-4868 Ext 1, they can advise you on the best solution for your needs after learning about your intended end-use of PocketMaps. You can also email them directly at sales@pocketmaps.com.

Can I change my mind after placing an order and approving proofs?

In most cases, generally, no. We operate an automated proofing process. Once you give us the proof approval (green light to print your order), we start making the printing plates, and our systems automatically schedule your job for print on the next available printing-press. Having an automated process like this helps keep your costs low, and production saves time. We recommend carefully reviewing your proofs before uploading them to us, and then once more after your artwork passes our preflight once more.

If you must stop the production, please call at + 1 404 442-4869 ext 1 and then email us at sales@pocketmaps.com. We will let you know where your production job is in our process.

Can you make PocketMaps at a custom size?

Yes. We can customize the size of our PocketMaps to your exact specifications. Please contact our sales team at +1 404 442-4868 Ext 1 or email us at sales@pocketmaps.com for more information or to request a custom quote.

Can you print on waterproof material?

Yes. We can print on a wide range of weatherproof materials, making PocketMaps ideal for outdoor uses such as hiking maps, trail maps, camping, and ski resorts. For more information or to request a quote, please contact our sales team at +1 404 442-4868 Ext 1 or sales@pocketmaps.com.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club, personal and company checks, and cash. Net 30, Net 60 and Net 90 terms are available to the United States based local governments and municipalities (conditions apply for Net 30,60 and 90 payment options, Please our sales experts for details).

Can you provide a proof before production?

We understand just how vital it is to ensure that your artwork is perfect before sending it off to the printer. Here at PocketMaps, we offer multiple options for proofing so that every client has the confidence in knowing that their product is printing exactly how it should be.

Free Digital PDF ProofWe provide a free digital PDF soft-proof for every PocketMaps project. This proof will allow you to see a flattened version of your finalized artwork. With a digital PDF, you will be able to see the basic layout of your project and an overall view of your design. This type of proof is the quickest option for projects that are on a tight deadline. With this free

option, you will be able to quickly view your proof online and confirm if it is ready for printing. It’s important to remember that digital PDF soft-proofs are not ideal for color matching, as printed colors may appear different from what you see on your screen.

Free Digital Video ProofWe provide a video proof with every order of PocketMaps. For sensitive or confidential information we can make your video proof password-protected, just let us know when placing your order.

Laser Press Proof (6x3 Pocket-size or smaller)$75.00 includes two sets of proofs and FedEx/UPS/DHL 2-day shipping.Adds three days to production.

A laser press proof is a basic hard copy proof of your project. If you are looking for a printed-proof that you can physically hold to review the size and layout of your project, a laser press proof would be useful for you. A laser press-proof would also be a good proofing option if you are using a 4-color process on your project and want to see how your colors print. The laser press proof, however, does not accurately show PMS colors and is not printed on the same type of paper stock. Therefore the same coating finish (matte, gloss, etc.) will not show on a laser press proof.

Constructed Color Epson Inkjet Proof (Folded Dummy)$185.00 includes two sets of proofs and FedEx 2 day shipping.Adds three days to production.

A constructed color Epson proof is similar to a laser press proof. However, this type of printed-proof is printed on both sides of the uncoated paper and then hand-folded to mimic the final project. Ordering a constructed color-Epson proof means that you can see how your project will fold together, and how the assembled finish project will appear. Including this kind of proof in your order is an excellent option if you want to see a physical representation of how your design comes together as a whole, and if any folds within your project affect your artwork.

Keep in mind that this process is much like the laser press proof as it is suitable for 4-color process, but does not accurately show PMS colors. The paper it is printed on is not the same type of stock that the final project will be printed on. Therefore, the coating finish will not show on the constructed color Epson inkjet proof.

Product Proof (Wet Proof)The cost ranges from range from $475.00-$750.00 and includes two sets of printed proofs and FedEx 2 day shipping. Adds five days to production. A product proof (also known as a Wet Proof) is an actual physical sample of your completed project. We highly recommend this type of proof for very large orders to ensure that every detail of your project is perfect before printing. A product proof will

show you exactly how your colors will print, and how your artwork looks on the chosen paper stock and coating. The proof will also come folded and assembled so that you can have a clear vision of exactly how your completed work will look.

Money Saving AlternativesFree Product Sample Packs

We offer free product samples, at your request, to help you get a better feel for our PocketMaps products. Our sample packs can even be customized to include specific PocketMaps products that your team is

considering. Once you receive your sample pack, you will be able to compare a variety of different PocketMaps design/print options including different formatting sizes, paper stock options, and types of paper coating.

Printing Your ProofTo save time and cost, you can print your free digital PDF soft-proof from your home or office printer. Doing this will allow you to review your artwork in a physical-print, rather than only on your computer screen. Printing a proof from your device cannot guarantee proper color matching or registration. However, it can give you a clear view of the layout of your project to help you spot any potential changes. Sometimes seeing a physical printed-proof, you see edits/ changes that you missed when proofing on your screen.

If you still have questions about proofing or want the chat with an expert, call us at + 1 (404) 442-4868 ext 1 or email us anytime at sales@pocketmaps.com. We are always ready and willing to help.

Do you offer any discounts?

Yes, we offer a to the trade discount with our broker's program. Please email us at sales@pocketmaps.com or call us at +1 (404) 442-4868 ext 1.

Company Information

Where is PocketMaps based?

Our original office was in Savannah, Georgia located on the South-East coast of the United States. We are about 800 miles south of Manhattan, NY and 500 miles from Miami, FL. In 2018 we opened two new plants. One in Atlanta, Georgia and on the other side of the pond in the United Kingdom.

Policies

What is your standard lead time?

In most cases, our lead time is 6-8 business days. Our lead time is considered the time between our receipt of approved artwork and paid the invoice to the time you receive your PocketMaps in transport (shipping) However; we can accommodate tighter deadlines using our digital press. Please note our two plants closed from December 19th -January 5th every year for a holiday. We feel this holiday time is extra valuable to the friends and families of our super duper team members and it is one little extra way we can show our thanks during the holiday time. This time off does not count towards the three weeks our team members get to take off each year.

If you have an urgent need for your PocketMaps, just let us know. Call +1 404 442-4868 Ext 1 or email us at sales@pocketmaps.com.

Do you have a minimum order quantity?

Yes, the minimum order is 250 PocketMaps. You are welcome to order fewer than the quantity. However, the cost will be the same as ordering our minimum. We will gladly recycle the difference for you.

Can I change my mind after placing an order and approving proofs?

In most cases, generally, no. We operate an automated proofing process. Once you give us the proof approval (green light to print your order), we start making the printing plates, and our systems automatically schedule your job for print on the next available printing-press. Having an automated process like this helps keep your costs low, and production saves time. We recommend carefully reviewing your proofs before uploading them to us, and then once more after your artwork passes our preflight once more.

If you must stop the production, please call at + 1 404 442-4869 ext 1 and then email us at sales@pocketmaps.com. We will let you know where your production job is in our process.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club, personal and company checks, and cash. Net 30, Net 60 and Net 90 terms are available to the United States based local governments and municipalities (conditions apply for Net 30,60 and 90 payment options, Please our sales experts for details).