Express conversion to Enterprise overview

Express conversion to Enterprise overview

Express conversion to Enterprise overview

As you plan your upgrade from the ServiceNowExpress platform to the ServiceNow Enterprise platform, become aware of
the many features and resources that are available to you, both inside and outside of your
instance.

Your upgraded instance will have significant new functionality that is part of the standard
service management suite, including the following.

Content management: create a custom interface for the ServiceNow platform and ServiceNow applications.

In addition to the standard service management suite, there are additional applications and
suites that your organization can purchase, for example, financial and human resources
applications, and the operation management suite. The ServiceNowExpress platform did not offer these
solutions, and it is recommended that you explore the resources available to learn about
extending your ServiceNow Enterprise
instance.

There are many resources available on the community site and on YouTube, but the ServiceNow Demo Center is the best resource to
quickly learn about Enterprise platform functionality. The Demo Center offers on-demand videos
and live presentations where you can ask questions via chat.

Click here to access the Demo Center. Enter email address you registered
with ServiceNow as your username, and reset
your password if you are attempting to access the Demo Center for the first time.

Recommended Demo Center videos for an organization that upgrades from the Express platform to the Enterprise platform
include the following:

Working with support

After you become an Enterprise customer, you may receive XML files from support that are
needed to fix issues. To import these XML files into your instance, navigate to any list
view, right-click a column header, and select Import XML. Select the
XML file you were provided and submit it. The import takes place, although you see no
confirmation or loading screen. You can import any XML file from any table list view. For
example, if support provides XML files with report data, you can import the files from the
Incidents list view, Import XML option.