Customer Care

Your new home is probably the most important purchase you will ever make and at Pat Munro Homes, our decades of experience will help to ensure that the process is memorable – for all the right reasons.

From your initial enquiry to the handover of your new home and beyond, the team at Pat Munro Homes will ensure you are treated with the highest level of customer care.

Our dedicated team will treat you fairly and with respect every step of the way, guiding you through the purchasing process, keeping you up to date with the progress of your new home throughout the construction process, arranging viewings and familiarisation visits prior to handover and carrying out a thorough and informative handover process when you move into your new home.

It’s wonderful to be part of such an exciting time in people’s lives and a pleasure to be involved with each and every person who chooses to buy one of our homes. Our aim is to

make every customer journey an enjoyable one.

Debbie Johnston, Customer Manager

However your journey doesn’t stop there. At Pat Munro Homes we believe that our responsibility goes beyond handover and in the event that you find any faults or defects in your new home we are there to put things right for you as quickly as possible. You will have a designated point of contact after you move in and in addition your handover pack will detail out of hours emergency contacts so we are never out of reach.

We do however accept that nobody’s perfect so should we fall short in any way, as NHBC registered builders, under the terms of the consumer code for home builders we are bound by their regulations as to how we perform. This means that NHBC are there for you as a resolution service if this were to become necessary, giving you even greater peace of mind.