Updated: LiveZilla – How to download V3.3.2.2/3

Maybe you heard of this amazing piece of software before. Maybe you have even used it. It was a leader in the freeware market for live chat until recently.

The software I am talking about is called LiveZilla.

LiveZilla, like many other groups with the zilla name, was focusing on making a amazing piece of software for free. Just like Mozilla (Firefox) and FileZilla (FTP software), LiveZilla had some issues, but it was free and people were happy to help in way I could. Yes, they offered premium options that some people bought, but apparently that was not enough.

Not all too long ago, LiveZilla took V3.40 and re-named it as v4. that itself isn't a issue, but then they also removed the "Freeware" license model and replaced it with a "Commercial" License. They claimed that they could not develop anymore for free due to no money and they were forced to moved to a pay solution.

This too could have been overlooked, if not for one key factor. They also removed any and all links to old free versions as fast as they could.

Their reason of "we cannot develop anymore due to lack of funds" is no longer valid. After all, the old versions were completed already, there was nothing more to develop. Rather I suspect they did this so you would be forced to buy their new version and pay them 69 GBP per operator.

Speaking of which, you would think they would at least price their software reasonably. 69 GBP per operator isn't so bad - IF they were to host the software on their server. But since the software is on your server, there is no reason why they need to charge per operator.

Most live chat companies host their software on their servers so to charge per operator makes sense - after all it uses more system resources when you have more people on. But when I am hosting it on my server, I am already paying the extra cost.

Back on topic. I figured I would ask LiveZilla why they removed the old version and plead with them to restore it. So I did, and they promptly deleted my topic. Good thing I pulled it up in Google's cache and took a screenshot. See for yourself:

I asked them why they deleted my topic. While they are entitled to delete anything they don't like, it does say something about them as a whole.

Assuming they would censor or delete my new topic, I took a screenshot:

End result: They didn't delete this post, but they did edit it to remove my link to Google's cache.

In the end of the day, LiveZilla has shown me that they are only interested in money and not the end user.

Needless to say, the old version is free and while they won't distribute it anymore, nothing stops me from hosting it myself and linking it here.

44 Comments

I just learned about this this unfortunate sell-out. Thanks so much for the link, I had to re install my OS and realized i didnt have this file, i was looking for it all day! But its inevitable that we need to find another chat solution as this one will start aging rather quickly.

@Felipe and @Shin It was quite a shocker. Many (such as myself) are outraged by it. As mentioned, sooner or later it will turn into a security risk and we will need to move on. I guess we have a year to find a solid solution that is free (or very cheap). There are some promising ones out there.

Thank you for the link. LiveZilla is the main source for our chat and we didn’t need to upgrade to 4.0 given that all of the listed features were of no use to us. Then I lost the install file and needed it set up on a few computers here and you saved me! In regards to what LiveZilla has done, I don’t think it’s nice for them to remove all links and no longer even distribute it. In the end it is their software and they may do as they wish, but we can clearly see where their mindset is.

Thanks Mordy! I felt the same way as you when I saw they went commercial. I luckily saved the client and server of LiveZilla v3.3.2.3. If you or anyone else needs it I can send that one too. Thanks again!

Hi mate, thanks for this I have been using the trial of v4 and loving it so far. I have a bit of a problem though… I deleted the database and files that were previously installed, so that I could install this version, but after installing everything, validating the server and database successfully, when anyone tries to use the browser chat support it just shows a blue exclamation mark. Any ideas?

Thank you so much! I was looking for this software and i saw that now is super expensive! I used that before but now i can’t pay for that, its too much. But thanks for share the free version! +1000 Bro!

Thanks!! I formatted my pc and just found out that now its only paying!! Glad i found your blog since I managed to put it to work again. If anyone knows a similar free option maybe this could be a new good topic for this blog.. a stable and free replacement for livezilla. Anyway, thanks a lot again.

Has anyone else – who is still using v3.3.2.2 – noticed that some of the functionality that previously worked beautifully has suddenly stopped? Cobrowsing no longer works correctly, the browser displayed is wrong (shows as Firefox 1, when it’s Firefox 11), and if they have 2 browser tabs/windows open, the second one doesn’t display. I’m not asking for support, only if anyone else has noticed this also. It’s as if they are somehow blocking functions that previously worked fine.

Great stuff, thanks you saved me. I also had the server version installed and had to setup my computer so that I needed the client version again. I haven’t found it anywhere on the livezilla site. Too bad they also are attemting to delete your posts. Thanks once again for this great work of yours!

Hi MordyT I’m almost there!! Just a small tweak to go in the Registry file and it should be up and running. I can get right up to login, enter a correct password, then I get the message Exception from HRESULT: 0x80040154(REGDB_E_CLASSNOTREG) I think this is because of Outlook Web Components not being present. OK, back in not long, hopefully! For the record, I’m using PlayOnMac as my Wine engine. Its so damn easy to work with and the forum is quality,

Thank you for posting these files. I accidentally upgraded the client version of my LiveZilla install before realizing they’d changed the licensing model. Quite thoughtful of them to hide the fact that the software is no longer free until AFTER you’ve upgraded. Also appreciate the lack of ability to downgrade. Anywho, you’re a life saver and have earned good karma points for this.

Thank you for sharing. I was even considering buying a Livezilla client because I like it, but after they did this (deleted the free version completely of their site), I won’t buy anything from them, ever.

Excellent post! Thank you for sharing the download links. I also want to contribute by linking an article I found just searching ‘LiveZilla 3.3.2.2’ to remove the LiveZilla footer and header credits and might be of interest of other users: http://www.miguelvallejo.com/how-to-remove-livezillas-footercredits-from-version-3-3-2-2/ Make sure to backup the files without making any changes just in case! Cheers!

Great article, ty. Similar situation happened with the LogMeIn hamachi if you are familiar and recall the incident… I encourage people who are making great and free software for years to sell their products after they are mature for such a move but to do it nice and smooth, with some class and manners, informing people of their plans prior of doing such a drastic changes in their policies.

mirror.shovenet.com/livezilla3/LiveZilla_3.3.2.2_Client.exe mirror.shovenet.com/livezilla3/LiveZilla_3.3.2.2_Full.exe Uploaded them just in case something ever happens to your website. They are the same ones from here, this is where I downloaded them from, so they are unmodified.

Cleverly they (LZ) have managed to get a nasty warning in the main window which has made one of our users update, obviously it does update but then you are forced to pay. I’ve removed it completely from the Win XP box but the exe is only gettting so far before it tells me that ‘Livezilla is running in the tray, please exit…’ – Livezilla isn’t running (certainly not as a named process), I’ve been through all temp files and prog files to try and remove all traces but it’s still not allowing me to install. A manual trawl through the registry finds a ton of stuff which I’ve also removed, still can’t get past this error