Testimonials

"Because we were first time home sellers, it was important to us to find a realtor who could expertly guide us through this process. After meeting with several realtors, we decided to work with Susan Macleod to sell our High Park home because we felt that she would represent us well and be a strong, fair advocate for us but she went far beyond what we would consider the call of duty! Sue gave us wonderful advice and helped us throughout the entire process of selling our home. She is very well organized and carefully planned out a schedule and put the game plan on a calendar for us so we’d be kept abreast as to when to expect the photographer or the home inspector, or the dates for the open houses, etc. She was a great resource for handymen, house cleaners, and stagers to help us prepare our house for sale. All the people to whom she referred us did such a great job and were very pleasant. Sue herself wasn’t afraid to roll up her own sleeves and help out when needed. She has a great sense of style and put the right finishing touches on our house before the showing. She even showed up, drill in hand, and installed beautiful, crisp white curtains to replace our old worn blinds, which really did transform the space! Sue carefully and thoughtfully researched the home prices in our neighborhood and discussed a fair market value for our house with us. Throughout this whole process, Sue kept us upbeat through what can be a very stressful ordeal. Her warm personality and great sense of humor also won over some potential buyers at our open houses and they wanted her to represent them as buyers for our home! Sue worked tirelessly to sell our house and as a result, our house sold in less than 2 weeks, above asking! While you may not be able to predict the real estate market, we believe you can always depend on Sue’s hard work and dedication. We would highly recommend working with her to either buy or sell a home and would welcome the opportunity to work with her again."

Sincerely, Drs. C Ito and B Stanford

"I recommend Susan Macleod unreservedly as the most effective agent to sell your house in the city. Throughout the process of selling our house, her wise counsel and deep knowledge of the Toronto housing market proved to be invaluable. She worked tirelessly to maximize the selling price of our house and was a consummate professional and a pleasure to work with. Surrender to Sue and I am certain she will provide the same impeccable service for you as she did for us."

J. Siggers, Ph.D.

"My wife and I first met Susan at an open house she hosted in High Park. After one short conversation we recognized that she was the perfect agent to help us find a new home. She has excellent market knowledge but was pliable to our wishes to see everything we could afford. In seven short weeks Susan led us through six dozen homes, a handful of offers, and finally we got our prize. We also had to sell our Bay Street condo to afford our new home. Enlisting Susan for that seemed like a no-brainer and she was more than up to the task. Our asking price was significantly above that of any previous comparable sold in that building. With careful preparation under Susan’s guidance we sold above list price in a single day. Thank you Susan for your tireless support of our real estate endeavors."

L. Brettingham

"Susan handled two residential transactions for me, my own personal residence, and a residential property owned by a not- for-profit youth social services organization on whose Board I sit. I see there are many testimonials regarding Susan’s knowledge of the real estate market as well as her professionalism and skills as an agent, both as a buyer or seller. In my experience all are warranted, so I am not surprised and, frankly there is not much I can add in this regard. However, what I will testify to are her personal ethics and dedication. Susan actually cares and she works hard, very. I do not say this lightly. She goes far beyond the typical transaction requirements for a real estate sales agent - she earns her fees. Let me cite my personal experiences and observations. Susan didn’t just help tidy and ‘stage’ my residence, she actually came over in her working clothes and helped me clean and fix the house for about three days prior to marketing and showings. I didn’t ask her to and I certainly didn’t expect it. In fact I tried to ‘shoo’ her away but she insisted. Furthermore, on the day we closed the sale, my ex-wife did not remove many of her possessions and chose not to leave the residence clean and tidy. Susan and I were informed at 5 pm on a Friday that the residence was not in acceptable condition for ownership transfer and that legal action might be initiated if the situation was not promptly remedied. Susan immediately came over and spent several hours on a Friday evening helping remove the remaining garbage and other items (which were substantial). Similarly Susan ‘put on her working clothes’ and jumped in at the not-for-profit residence. Not only did she hire and organize various cleaning, painting, repair, and junk removal services, but she also helped out where those services fell short. She was on site almost every day for several weeks during this process. When Susan was hired by our Board to sell the property, she volunteered to donate a portion of her selling commission to the charity. Susan’s offer was substantial and not just a token donation for ‘show’. However, after witnessing Susan’s efforts to get the property ready for sale and properly marketed, the Board subsequently communicated that no donation was expected. Nonetheless, two weeks after closing date, Susan wrote our Board to inform them that she would make the donation she had promised despite the Board’s ‘release’ of any such expectation or moral obligation. I too am in sales so I think I know somethig about ‘style versus substance’. I also consider myself a very good judge of character and Susan Macleod is ‘good character’. She is one of the really ‘good guys’, and there aren’t a lot of really good guys out there. Too good to be true, don’t believe me? Email or call me at 647-393-8637."

D. Younghusband

Dear Sue,

I wanted to thank you for recently selling my condo. As soon as I called you to explain that my living situation had changed and that I wanted to sell this Condo very quickly, you came right over and made the necessary staging recommendations in order to make it most attractive to buyers. We discussed pricing strategies based on the comparables you gave us. Your information was thorough, straightforward, factual and made it easy to decide how to proceed. You explained the possible outcomes so we knew what to expect each step of the way. Thank you for simplifying every thing; for arranging for the certificates, suggesting painters (as well as overseeing the job) and helping to stage my condo while I was at work. In just a few days we were ready to have your photographers come in to take the photos. All the marketing flyers and print ads looked great and I was really proud to show them to everyone at work. We had so many people through my unit those first few days and it sold in only three days for 100% of the asking price. The whole process was a breeze. You made everything so easy and kept us informed every step of the way. The best part was that you helped me to buy that unit only a year and a half ago for way under asking price and when I sold it, I made $45,000. Better than the market!!! Thanks again Sue for all your help making this so convenient for us and helping us with all the arrangements. We will absolutely ask for your help again when we plan our next move. All the best and thanks again.

R. Bravener

Dear Susan,

Thank you for selling my house so quickly . Your hard work and advice helped in getting a much higher selling price than I had anticipated . You were also beneficial in finding my new condo and closing the deal in record time . Real estate can be an overwhelming sea of paperwork and emotional stress but you simplified the process. By guiding me through it you eased all of my concerns . I would not hesitate in recommending you to my friends and colleagues . Well done Susan.

A. Schulz

Dear Sue,

On behalf of my husband and myself, I wanted to put down on paper the heartfelt appreciation we feel towards you not only as a professional but also as a person. Having just moved to Toronto from Morocco, we were unknowledgeable of the real estate market, unaware of the diverse areas of the city and unsure of what we really wanted. Not easy clients by any means! To make matters worse, our budget was modest, and surely not going to bust any sales targets for your firm. Despite all this, you treated us as priorities, going above and beyond the call of duty, driving us up and down and back and forth to so many visits that I have lost count. You kept a positive attitude in the midst of a very discouraging market where bidding wars inflated value past worth. You got us in to see the condo that we ended up buying before it actually went on the market, and then convinced the owner and his agent to accept our offer before any others. I know that it is exclusively because of this top professional ethic that we are now enjoying our condo and not still shopping the market. And the best part of all this is that spending time with you was fun. Your openness, sense of humour and patience made it a pleasure going around the city with you rather than a chore. We wish you the best of luck in your future endeavours, and please feel free to use our names as references where needed.

Sincerely,

J. Husyt and E. Mancini

“Susan, I just wanted to express my appreciation to you for finding me my beautiful home. I love it more and more each day. I know it was your sharp negotiating skills that tipped the scales in my favor. We had fun during the process and I thank you for your kindness and patience with me when I was tired and about to give up. I am so happy to recommend you to anyone looking to sell or purchase a home. It really does alleviate the stress knowing you’re in the hands of an experienced and competent agent. Thanks again.

Nancy DaSilva

Hi Susan,

Just a quick note to say how wonderful it was dealing with you. Thank you for selling our condo. We have worked with a lot of real estate agents, and you were by far the one who gave us the best service and results. I will recommend you to anyone who is interested in Real Estate in Toronto. When we are back in the market, I will absolutely be contacting you. Thanks again.

All the best,

M. Skuce

…..The property in question was a little tricky and required a Realtor with a solid sales strategy and a complete understanding of the Toronto housing market. Susan possesses both. There were details of the sale which required some extra research on her part and she made sure to secure advice from first-class sources. Susan made it very clear from the outset that she would take great care in securing the best purchase offer for me and would take care of every detail of the sale. Susan prepared a very attractive sales brochure and flyer for the property and worked very hard at showing the condo in its best light. Her understanding of presentation was of a very high standard and she made sure that I didn't cut corners on my end. The choices definitely paid off, as evidenced by the immediate number of positive responses we had after the first open house. There were also many extra duties Susan obligingly performed, from helping move things into storage, acting as power of attorney and interfacing with legal representatives, to forwarding mail after the sale. She was well-versed in the art of staging and helped enormously in putting the finishing touches in place before the open houses. Susan was always punctual, extremely precise in communicating information, and very organized. The sale of the property went off without a hitch and was sold, to my great surprise, within 10 days of it going on the market. I would have no hesitation in recommending Susan's services. It was a pleasure to work with her on my sale and I am sure that her knowledge, diligence, patience, and persistence would serve the needs of any prospective client.

Sincerely,

A. Waterhouse

It’s not often that I have the opportunity to relate a very positive experience. Susan Macleod, however, facilitated the sale of my condo at 887 Bay St and did so with great courtesy, ease and professionalism I salute Susan for her efforts and not hesitate for a moment in recommending her to anyone who might require similar services.

Sincerely, J. L. Renwick

"Susan is the smartest working agent I know, and it was her skill, thoroughness, professionalism and deep understanding of the market that helped me purchase a property at a great price that exceeded all my expectations. She really listens to her clients, works in your interest, and helps you as a buyer/seller confidently navigate a complicated market. I can’t recommend her enough! I was also impressed with the entire team at Bosley on Queen St. West - who clearly support the whole process for any client and are ready to lend a hand. The potentially stressful event of purchasing a home was transformed into a terrific experience and an opportunity to learn a great deal, thanks to Susan’s skill and care."

T. Wiedermann

“Thank you, Susan, for helping me find the perfect place for me! Your support and advice throughout the experience were invaluable, and nothing short of what I would expect from a true friend looking out for my best interests.”

Maria Schiavone

"If you ever want to buy/sell a house - or a teeny tiny condo - get Susan MacLeod to help you. She rocks in every way possible. She is caring and diligent. She makes sure you are well looked after every step of the way. You feel fearless because you know she is thinking of everything. Plus she is super cool to hang out with."

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