OK, so trying to open a membership at Freedom CU has not been the smoothest process. I filled out a membership application online, waited four days and heard nothing. So I called them and found out they did not process my membership because I did not send them a copy of my membership certificate from the American Consumer Council, which I purchased for $8.00 to become eligible.

So I send them the certificate via email and wait. Then I call back and find out they need a copy of my driver's license. So I send that to them via email. Then I call a third time and speak to someone who promises me that a rep will call me back to follow up. But they still haven't called me back.

Nowhere in the application process does it inform me that I need to send the certificate and driver's license to them. Somehow I was just supposed to figure that out.

Hopefully next week will bring closure to this. It's a good rate, but a lot of hoops to jump through to get it.

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