Complaints Procedure

Our aim is to provide the highest standard of service to every client. It is important that complaints are resolved as quickly as
possible and to the client's satisfaction.

Set out below is how complaints are dealt with. Additionally, it explains what you can do if you do not consider your complaint to
have been resolved to your satisfaction.

If you have a complaint

If you have a complaint over our service, then you should let us know. Your complaint can be made by telephone or in writing, and
it will be dealt with in the shortest possible time.

In the first instance, you should contact the person with whom you have been dealing. In order, to assist us in resolving your complaint
you should provide the following information:

Your name and contact information

Full details of your complaint

What you would like us to do to rectify things

Copies of any relevant paperwork

We will try to find a resolution as quickly as possible. In the event, that your complaint is not resolved to your satisfaction by
the end of business of the following working day, then we will keep you informed of our progress and will provide our final response
in writing.

We will acknowledge receipt of your complaint by your preferred method within 3 working days.

Unresolved disputes may be referred to the conciliation service of the British Vehicle Rental & Leasing Association [BVRLA], of whom
we are a leasing broker member. Details should be submitted by e-mail to complaint@bvrla.co.uk.