About this facility

Whether you are having a baby, hospitalized for a medical condition, or need emergency care, Kaiser Permanente Westside Medical Center puts you and your health at the heart of everything we do. We offer many services and amenities available to you and your visitors:

Emergency Care: open 24 hours, 7 days (open to everyone, even if you are not a Kaiser Permanente member)

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Information

We know that a behavioral health crisis is a vulnerable time. Our emergency department staff is trained to give holistic care to patients in crisis.

During the visit, emergency department staff will encourage the patient to identify a supportive person or caregiver who can help maintain safety and provide support and encouragement after discharge.

The staff will also assess the patient's ability for self-care and ability to return safely to the home environment. Staff will identify available community services of benefit to the patient. Trained staff will complete a behavioral health assessment, including:

A suicide risk assessment

Medical, psychological, and functional assessments

Patients will receive comprehensive discharge plans that:

Support medical, functional, and psychological needs agreed upon by both patient and staff

Coordinate with primary care providers

Include referrals to peer support resources

Address other relevant follow-up issues

Detail a safety plan specific to self-harm or suicide prevention

To support our patients' continued safety:

We will work to provide outreach and attempt to schedule a follow-up appointment within 7 days of release from the emergency department

Contact will be attempted by a team member within 48 hours of release from theemergency department for patients with identified safety risks

Call us anytime:

Call Member Services at 1-800-813-2000 or 711 (TTY), 24 hours a day, 7 days a week (closed holidays)

We can help you access crisis intervention and guidance and connect many other resources

For emergency care:

If you think you have a medical or psychiatric emergency, please contact Kaiser Permanenete Mental Health Emergency Services at 1-866-453-3932, call 911, or go to the nearest hospital

Location

Hours

Phone numbers

Information

We know that a behavioral health crisis is a vulnerable time. Our emergency department staff is trained to give holistic care to patients in crisis.

During the visit, emergency department staff will encourage the patient to identify a supportive person or caregiver who can help maintain safety and provide support and encouragement after discharge.

The staff will also assess the patient's ability for self-care and ability to return safely to the home environment. Staff will identify available community services of benefit to the patient. Trained staff will complete a behavioral health assessment, including:

A suicide risk assessment

Medical, psychological, and functional assessments

Patients will receive comprehensive discharge plans that:

Support medical, functional, and psychological needs agreed upon by both patient and staff

Coordinate with primary care providers

Include referrals to peer support resources

Address other relevant follow-up issues

Detail a safety plan specific to self-harm or suicide prevention

To support our patients' continued safety:

We will work to provide outreach and attempt to schedule a follow-up appointment within 7 days of release from the emergency department

Contact will be attempted by a team member within 48 hours of release from theemergency department for patients with identified safety risks

Call us anytime:

Call Member Services at 1-800-813-2000 or 711 (TTY), 24 hours a day, 7 days a week (closed holidays)

We can help you access crisis intervention and guidance and connect many other resources

For emergency care:

If you think you have a medical or psychiatric emergency, please contact Kaiser Permanenete Mental Health Emergency Services at 1-866-453-3932, call 911, or go to the nearest hospital

Phone numbers

Appointments

Location

Hours

Services and amenities

A non-denominational chaplain is available 24 hours a day to offer spiritual, religious, and emotional support to you and your family. The chaplain also is able to refer you to a representative of your faith. To request a visit by the chaplain or to request a referral, call 971-310-4184 or ask your nurse.

Location

Our gift shop is on the first floor near the main entrance. Offerings include flowers, cards, candy, jewelry, seasonal gifts and more. Volunteers staff the shop, which is open 9:00 a.m. to 5:00 p.m. Monday through Friday. The shop is closed on Saturday and Sunday and public holidays. Hours may vary according the availability of the volunteers who staff it.

Language interpretation services

Medicare members

Portland area

If you are a new member who needs to transfer prescriptions from a non Kaiser Permanente pharmacy to a Kaiser Permanente pharmacy, please contact our new member pharmacy services department. Please call as soon as possible to get this process started. Or complete and fax to our office the New Member Pharmacy Services form.

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New member pharmacy services

Food is vital to recovery and healing. Our executive chef and Food and Nutrition staff strive to make each meal as tasty and enjoyable as possible while respecting your dietary restrictions. Breakfast, lunch and dinner are cooked fresh in our on-site kitchen. You will find a menu in your room. Vegetarian choices are always available, as well as gluten-free, low-sodium and many other choices for patients with special food needs.

Order by phone directly from your room between 7:00 a.m. and 7:00 p.m. Meals are typically delivered within 20 to 40 minutes. Your family and visitors may enjoy similarly delicious food and beverages in our hospital cafeteria.

Location

For your health, the health of other patients, and the health of our staff, Kaiser Permanente Westside Medical Center is a smoke-free facility. Smoking is not permitted anywhere on the medical center campus, including in the hospital and parking structure. If you are a smoker, please talk to your doctor about quitting or getting nicotine patches to use during your stay.

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Phone numbers

Information

providers in your plan or accepting new patients, call 1-800-813-2000 (toll free) or 711 (TTY for the hearing/speech impaired)

The information in this online directory is updated at least monthly. The availability of physicians, hospitals, providers and services may change. For the most up-to-date information, please contact Member Services at 1-800-813-2000. Information about practitioners is provided to us by the practitioners or is obtained as part of the credentialing process.

Kaiser Permanente uses the same quality, member experience, or cost-related measures to select practitioners and facilities in Marketplace Silver-tier plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. The measures may include, but are not limited to, HEDIS/CAHPS performance, member/patient complaints, patient safety scores, hospital quality measures, and geographic need. Members enrolled in KFHP Marketplace plans have access to all professional, institutional and ancillary health care providers who participate in KFHP plans’ contracted provider network, in accordance with the terms of members’ KFHP plan of coverage. All Kaiser Permanente Medical Group physicians and network physicians are subject to the same quality review processes and certifications.

Kaiser Permanente uses the same geographic distribution consideration to select hospitals in Marketplace plans as it does for all other Kaiser Foundation Health Plan (KFHP) products and lines of business. Accessibility of medical offices and medical centers in this directory: All Kaiser Permanente facilities are accessible to members.

Help in your language: Interpreter services, including American Sign Language (ASL), are available during business hours at no additional cost to members. Many of our doctors also speak more than one language. Call 1-800-324-8010 (toll free), or 1-800-813-2000 (toll free), or 711 (TTY).

Referrals to affiliated community physicians/providers in Oregon and Washington

Affiliated community physicians/providers are not part of the Northwest Permanente Medical Group (NWPMG). They are physicians/providers credentialed by Kaiser Foundation Health Plan of the Northwest and/or who have a contract with the NWPMG.

If your NWPMG physician decides that you require covered services not available internally from an NWPMG physician, he or she may refer you to an affiliated community physician/provider. You must have a written, authorized referral from Kaiser Permanente in order to receive a covered service from an affiliated community physician/provider.

Referrals to affiliated community dentists in Oregon and Washington

Affiliated community dentists are not part of Permanente Dental Associates (PDA). They are dentists credentialed by PDA for Kaiser Foundation Health Plan of the Northwest, and they have a contract with PDA.

If your PDA dentist decides that you require covered services not available internally from a PDA dentist, he or she may refer you to an affiliated community dentist. You must have a written, authorized referral from Kaiser Permanente in order to receive a covered service from an affiliated community dentist.

If you would like to report an error in provider or facility information, call Member Services at 1-800-813-2000 or contact the web manager.

Westside Medical Center is located in Hillsboro, OR. Parking is free. We recommend using the driving directions below. Electronic map programs do not lead to the correct location at this time.

Traveling west on Highway 26

Take exit 64 for 185th Avenue and turn left on 185th Avenue

Turn right on Evergreen Parkway

Pass Stucki Avenue and take the next left onto 194th Terrace

Enter the parking structure on the left side of 194th Terrace

After you park, look for the main entrance rotunda

Traveling east on Highway 26

Take exit 64 for 185th Avenue exit

Keep right at the fork, follow signs for Hillsboro/Beaverton and merge onto NW 185th Avenue