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Operations @ Quip

Our customer success and operations teams are the glue that holds our company together. At the end of the day they make our world go ’round and help our customers lead the way toward the future of work.

“What I love most about working at Quip is how people come together to solve problems. It's incredible how accessible people are across orgs. I know at a moment's notice I have access to Engineering, Product, Support, Sales, and Marketing. We can come together to quickly collaborate and come up with a solution together. It's this start-up mentality and execution that continues to impress our customers.”

“One of my favorite things about Quip is the way the product reflects the culture & people (and vice versa). We're super curious. Quip allows you to investigate past decisions and quickly get up to speed on the current state. We have an anti-burnout culture and go home at a normal hour. Quip is disrupting some very established products, and we know that will take time. We're punny and we know it.”

“I am thankful to be surrounded by a team of smart, empathetic, and ambitious individuals. They are quirky and pun-loving, curious and kind. I learn something from this group and am challenged to be at my best every day.” Alice HehmanHead of Operations

Open positions

Don’t see a position you fit into?

Software Engineer

Our goal at Quip is to build a new class of productivity tool that every person at every company enjoys using every single day. What we’re looking for: a software engineering generalist who’s passionate and cares deeply about product development.

At Quip, our engineers are always learning new things — we all work cross-platform and full-stack. We pride ourselves on writing high-quality code and maintainable systems that make our lives easier, across Javascript, C++, Python, Java, and Objective-C. Every engineer works on exciting, meaningful projects that impact our technical and product strategy.

We work closely with Product Managers and Designers to define new features, and help map the future of Quip. We’re building the next generation of products leveraging frameworks, such as React, and tackling complex problems related to large-scale backend infrastructure and mobile platforms. We’re building a team of talented, thoughtful people who will work together to build an enduring company that will change the way teams work together.

What we look for

Extraordinary software engineering talent

Knowledge of Python, Objective-C, Javascript, SQL, C++, Java, or the ability to learn them quickly

Experience with web applications, databases, distributed systems, or mobile development is a plus

Passion for learning and working with others to improve yourself, the team, the product, the company

You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.

Software Engineer (New Grad)

Our goal at Quip is to build a new class of productivity tool that every person at every company enjoys using every single day. What we’re looking for: a software engineering generalist who’s passionate and cares deeply about product development.

At Quip, our engineers are always learning new things — we all work cross-platform and full-stack. We pride ourselves on writing high-quality code and maintainable systems that make our lives easier, across Javascript, C++, Python, Java, and Objective-C. Every engineer works on exciting, meaningful projects that impact our technical and product strategy.

We work closely with Product Managers and Designers to define new features, and help map the future of Quip. We’re building the next generation of products leveraging frameworks, such as React, and tackling complex problems related to large-scale backend infrastructure and mobile platforms. We’re building a team of talented, thoughtful people who will work together to build an enduring company that will change the way teams work together.

What we look for

BS and/or MS degree in computer science, math, or a related technical field

Knowledge of Python, Objective-C, Javascript, SQL, C++, Java, or the ability to learn them quickly

Experience with web applications, databases, distributed systems, or mobile development is a plus

Passion for learning and working with others to improve yourself, the team, the product, the company

You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.

Technical Recruiter

At Quip, we strive to build a new class of productivity tool that every person at every company enjoys using every single day. Recruiting plays a crucial part in achieving this goal as we identify, recruit and hire the best talent in the market with a strong focus on diversity and transparency.

We are looking for an experienced full-cycle Technical Recruiter to join our team. This role functions as a combination of advising and partnering with Hiring Managers on recruiting strategy and execution, marketing and branding Quip, and internal and external relationship management.

You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.

Product Engineer

Our goal at Quip is to build a new class of productivity tool that every person at every company enjoys using every single day. What we’re looking for: an engineer with a strong focus on product, who’s an expert in front-end development and is excited to develop their skills in other areas.

At Quip, our engineers are always learning new things — we each have our areas of expertise, but all of us work cross-platform and full-stack. We pride ourselves on writing high-quality code and maintainable systems that make our lives easier, across Javascript, C++, Python, Java, and Objective-C. Every engineer works on exciting, meaningful projects that impact our technical and product strategy.

We work closely with Product Managers and Designers to define new features, and help map the future of Quip. We’re building the next generation of products leveraging frameworks, such as React, and tackling complex problems related to large-scale backend infrastructure and mobile platforms. We’re building a team of talented, thoughtful people who will help us build an enduring company that will change the way teams work together.

What we look for

Extraordinary software engineering talent

Mastery of Javascript/HTML/CSS and a passion for User Experience

Willingness to work cross-platform and cross-language

Experience with databases, distributed systems, or mobile development a plus

Passion for learning and working with others to improve yourself, the team, the product, the company

You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.

Mobile Engineer

Our goal at Quip is to build a new class of productivity tool that every person at every company enjoys using every single day. What we’re looking for: an engineer with a strong focus on product, who’s an expert in mobile development and is excited to develop their skills in other areas.

At Quip, our engineers are always learning new things — we each have our areas of expertise, but all of us work cross-platform and full-stack. We pride ourselves on writing high-quality code and maintainable systems that make our lives easier, across Javascript, C++, Python, Java, and Objective-C. Every engineer works on exciting, meaningful projects that impact our technical and product strategy.

We work closely with Product Managers and Designers to define new features, and help map the future of Quip. We’re building the next generation of products leveraging frameworks, such as React, and tackling complex problems related to large-scale backend infrastructure and mobile platforms. We’re building a team of talented, thoughtful people who will help us build an enduring company that will change the way teams work together.

What we look for

Extraordinary software engineering talent

Expertise in Android or iOS development

Willingness to work cross-platform and cross-language

Experience with databases, distributed systems, or product design a plus

Passion for learning and working with others to improve yourself, the team, the product, the company

You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.

Growth Engineer

Our goal at Quip is to build a new class of productivity tool that every person at every company enjoys using every single day. What we’re looking for: an engineer with a strong focus on product, who’s passionate about growth, making decisions based on data, and is excited to develop their skills in other areas.

As part of Growth, we focus on product changes to get more engaged teams using Quip. We develop hypotheses about how to increase team adoption, and we challenge ourselves to find the shortest path to validating those hypotheses. We optimize for learning by building minimum viable products, recording videos of user tests, running A/B tests, and talking with our users. We also invest heavily in tools that let us iterate and analyze data as quickly as possible. The faster that we iterate, the faster we’ll learn.

We work closely with Product Managers, Designers, Customer Success, and Marketing to get a deep understanding of user engagement. We care less about “growth hacking” and more about measurably growing the product by solving real problems for our users.

At Quip, our engineers are always learning new things — we each have our areas of expertise, but all of us work cross-platform and full-stack. We pride ourselves on writing high-quality code and maintainable systems that make our lives easier, across Javascript, C++, Python, Java, and Objective-C. Every engineer works on exciting, meaningful projects that impact our technical and product strategy. We’re building a team of talented, thoughtful people who will help us build an enduring company that will change the way teams work together.

What we look for

Extraordinary software engineering talent

Passion for understanding user behavior and making data-driven decisions

Willingness to work cross-platform and cross-language

Experience in design, statistics, user psychology, or writing a plus

Passion for learning and working with others to improve yourself, the team, the product, the company

You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.

Infrastructure Engineer

Our goal at Quip is to build a new class of productivity tool that every person at every company enjoys using every single day. What we’re looking for: an experienced engineer, who’s an expert at building scalable systems, and is excited to develop their skills in other areas.

At Quip, our engineers are always learning new things — we each have our areas of expertise, but all of us work cross-platform and full-stack. We pride ourselves on writing high-quality code and maintainable systems that make our lives easier, across Javascript, C++, Python, Java, and Objective-C. Every engineer works on exciting, meaningful projects that impact our technical and product strategy.

We work closely with Product Managers and Designers to define new features, and help map the future of Quip. We’re building the next generation of products leveraging frameworks, such as React, and tackling complex problems related to large-scale backend infrastructure and mobile platforms. We’re building a team of talented, thoughtful people who will help us build an enduring company that will change the way teams work together.

What we look for

Extraordinary software engineering talent

Expertise in large-scale infrastructure or distributed systems

Willingness to work cross-platform and cross-language

Experience with databases, product design or mobile development a plus

Passion for learning and working with others to improve yourself, the team, the product, the company

Engineering Manager

Our goal at Quip is to build a productivity suite that every person at every company loves using every single day. What we’re looking for: a thoughtful manager with a background in software engineering who will help shape the way we operate and grow as a team.

At Quip, engineering managers focus on people first. Our priority is to ensure that engineers are challenged, have the opportunities and resources to grown and learn, and to empower each individual to make decisions that are in their best interest. We are mentors, coaches and advocates. It’s our responsibility to understand the needs of each engineer and represent them in the course of our work.

Our team of engineers is incredibly strong and experienced. We focus on keeping a dynamic, healthy and productive team by looking for ways to improve happiness and efficiency — always while fostering and maintaining transparency, communication, and Quip’s culture. We help engineers prioritize and manage the scope of their projects and act as advisors and sounding boards, providing operational support where useful. We are responsible for the sustainable growth of the team, emphasizing diversity and inclusion and ensuring that new engineers have the best possible experience.

As engineering managers, we work closely with our team of engineers, as well as Product Managers, Designers, the Business team, and leadership to shepherd new projects and help map the future of Quip. We’re building a team of talented, thoughtful people who will work together to build an enduring company that will change the way teams work together.

What we look for

Technical leadership or management experience

Positivity and open communication

Empathy and a love of working with people

Strong background in software engineering

Passion for learning and working with others to improve yourself, the team, the product, the company

You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.

Site Reliability Engineer

At Quip, we have built what we think is an amazing new way for teams to collaborate, communicate, and make decisions, whether you’re three friends in an office, or one of the largest companies on the planet with tens of thousands of employees at all corners of the globe. Our SF-based Site Reliability Engineering (SRE) team makes sure that Quip is delightfully fast, always available for our customers whenever they need it, and well-insulated from unpleasant surprises or outages.

We never lose sight of the principle that you cannot meet these goals at the expense of the team working on them: maintaining a healthy and supportive work environment that encourages happiness, good work-life balance, and technical and personal growth is as of much a core value for us as having top-notch operational standards.

Our team focuses on keeping our product running smoothly, consistently, and without manual toil, in both public cloud services or bare-metal on-premise environments. We continually improve our technology and processes to create easy-to-understand robust scaling, observability, and automation. SRE works closely with the rest of engineering to continue shipping new features to delight our customers and spread Quip to new teams, quickly and with little risk. We work to continually reduce the complexity that comes along with running large featureful applications over the Internet, especially for enterprise customers.

We know we have a keen product, and a fantastic place to work, and we’re looking for some great people to join our SRE team to keep everything that way!

You would get the opportunity to

Maintain our observability and automation at the level where we need it to be, by extending existing infrastructure, setting up open source projects, or even developing custom solutions when necessary.

Investigate and repair bugs, mysterious occurrences, and production issues throughout the entire system, in concert with product and infrastructure engineers.

Champion operational excellence and production quality across the entire company, via production readiness reviews, system refactoring projects, and leading by personal example.

Skills and technologies you’d use (and learn or improve!) here

Building efficient scalable products on top of public or privately-run cloud services.

Understanding, modifying, and writing Python code, both in our product codebase, and in supporting infrastructure for automation.

You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.

Marketing Strategy and Operations Manager

As a Marketing Strategy and Operations Manager you will work to create scalable processes that ensure best practices in lead generation and database management. You will also conduct complex data analyses that will be used to inform strategic decisions by stakeholders from across the company. You will be working in a fast-paced environment managing multiple projects at once.

Responsibilities

Manage technical aspects of key marketing systems (marketing automation, CRM used to generate, distribute, and report on leads and ecommerce business

Establish and maintain scalable processes that ensure best practices in campaign and lead management

Create and maintain metrics reports on marketing and sales activities, effectiveness, and business impact

Analyze marketing and sales data to develop insights and make recommendations on areas for optimization

Monitor and maintain data quality within the marketing database

Evaluate new technologies and add-on applications to improve and optimize marketing team performance

You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.

Product Manager

Our goal at Quip is to build a new class of productivity tool that every person at every company enjoys using every single day. What we’re looking for: a generalist Product Manager who’s passionate and cares deeply about product development.

We work closely with Software Engineers and Designers to define new features, and help map the future of Quip. We’re building a team of talented, thoughtful people who will work together to build an enduring company that will change the way teams work together.

Responsibilities

Collaborate with product leadership team to understand and communicate products and solutions, key value propositions and positioning differentiators

Work with readiness and launch teams to develop detailed launch plans to support the internal and external roll out of new solutions and features as well as lead special projects as necessary to take product features and releases to market

Work collaboratively with product and corporate marketing teams to create product collateral, presentations, demos and sales tools to support the launch of new products and new product features

Serve as the subject matter expert for assigned products across the organization and externally

You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.

Product Designer

Quip, a Salesforce company, is on a mission to change the way teams work together. We’re doing this by building a new class of productivity tool that every person at every company enjoys using every single day.

We’re looking for a hard-working, critically-thinking, and self-motivated Product Designer to join the small and passionate Quip design team. This designer must excel at visual design work (both working within visual systems and inventing new visual systems), possess proven interaction design experience, and be confident and comfortable navigating all aspects of the design process.

The ideal candidate has significant experience designing beautiful, effective web, mobile, and desktop applications with user-focus, a creative mindset, and pixel-perfect attention to detail. This person must be able to understand the underlying business objectives, rapidly problem solve though mockups and prototypes, and positively respond to creative feedback. We’re looking for someone who is comfortable with autonomy and ambiguity, capable of providing product direction, and driving consensus on their team, while working collaboratively with product managers, engineers, and executive stakeholders.

You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.

Product Data Analyst

Quip’s mission is to build a new class of productivity tools that every person at every company enjoys using each day. We’re looking for a seasoned product analyst who can surface actionable insights that transform our product. This role will primarily focus on informing product strategy and development by deriving insights from our data and presenting them to key stakeholders.

Our Data Science and Analytics team is small, which means that flexibility is crucial. As a product analyst at Quip, you’ll partner with cross-functional teams like engineering, product, and design. You’ll also be a self-starter who isn’t afraid to dive deep into the data, look ahead for potential opportunities and broad impact, and plan the data and product roadmap accordingly.

Responsibilities

Work cross-functionally with product managers, engineers, and designers to improve Quip using insights from data

Deep dive into product areas and identify opportunities for product change and improvement

Define key success metrics and event logging for new product features

Build dashboards and reports to provide visibility into product goals and decisions

Design and analyze product experiments to test proposed product features

Empower the broader organization with the skills and tools to make data-driven decisions

You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.

Web Developer

Our goal at Quip is to build a new class of productivity tool that every person at every company enjoys using every single day. We’re looking for a web developer that’s passionate about building delightful brand experiences and has a deep familiarity and comfort with all aspects of the process of web development, including version control.

As Quip’s web developer, you will be responsible for our product marketing website, including the development and source code management of the site. You will work closely with the design, product engineering, and marketing teams to prototype, iterate, and launch new experiences that define Quip to perspective customers. The ideal candidate has multiple years of experience — at an agency, on an in-house team, or as a freelancer — working on a large-scale, customer-facing websites and enjoys jumping between both the big picture and the details.

What we look for

Mastery of web development fundamentals

Track record of building and working with responsive, dynamic web pages

An eye for and a passion for crafting pixel-perfect web experiences

Fluency in HTML, CSS, and JavaScript

Familiarity with modern technologies including Flexbox and CSS animations

Strong proficiency with version control systems, including Git

Comfort with Python-based and React-based web frameworks

Experience with Bootstrap is a plus

Experience with A/B testing and tools like Marketo, Optimizely, and Intercom is a plus

You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.

Visual Designer

Quip, a Salesforce company, is on a mission to change the way teams work together. We’re doing this by building a new class of productivity tool that reduces daily meetings and emails, and we’re looking for a multi-disciplinary designer with a strong visual aesthetic and an understanding of what makes brands tick.

Our design team is small, but we have a big impact on Quip. We’re currently stacked with some very accomplished product designers, and we’re looking to build out the visual team with equally great talent. That’s where you come in. You’ll be working closely with our Art Director (and with other designers, engineers, and marketing managers) on branding and marketing collateral for Quip. This includes, but is not limited to: website design, email/advertising/marketing campaigns, swag, event collateral, and other extensions of the Quip brand. We do critiques twice a week. They’re fun.

This role has big opportunities for growth, and you’ll be in a unique position to work on a variety of projects with a variety of teams. Come build Quip with us.

What we look for

Strong visual aesthetic with a thorough understanding of design principles

Skilled in multiple disciplines across design, with a passion for branding

What to send us

Diversity Program Lead

Quip is dedicated to growing a diverse organization with an emphasis on equality and inclusiveness. As a Diversity Program Lead, you will ideate, strategize and execute on Diversity and Inclusion programs and related recruiting efforts across the organization.

This role will partner closely with various business units to embed Diversity as a top focus and key value within each function. This person will work closely with Recruiting to ensure we are identifying, attracting and engaging underrepresented candidates, and will partner with Quip executives and leaders to ensure we are fostering an inclusive environment by driving our strategy and plans in this area and through focus on execution - driving training programs, best practices and analyzing our efforts.

Responsibilities

Build and execute plans and programs to attract, retain and promote a diverse workforce at Quip

Define metrics for measuring the effectiveness of diversity initiatives implemented and report to Executive Team and broader Company on progress

Drive Quip’s internal & external events strategy for Diversity

Serve as internal & external community liaison to develop partnerships and to promote diversity and inclusion

Lead Quip’s external communication efforts around Diversity and Inclusion

Requirements

Proven track record of leading Diversity and Inclusion strategy and initiatives

Ability to partner with recruiting to diversify candidate pipelines

Excellent program and project management skills

Demonstrated ability to follow-through and meet deadlines effectively and efficiently

You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.

Head of Customer Success Group

Quip’s mission is to build a new class of productivity tools that every person at every company enjoys using every single day. We are looking for an experienced customer success leader who can take the Customer Success Group and our customers into this new era of productivity. As the Head of Customer Success at Quip, you will be responsible for setting the north star for our customers, and enabling them to revolutionize their workflows, processes, and businesses by leveraging Quip.

Responsibilities

Research, define, and set holistic strategies for the Customer Success Group to ensure that every customer can use Quip to drive their business, factoring in regionality, customer segments, customer familiarity with Quip, and more

Implement processes and frameworks to enable scaling, goal-setting, and effective deployments, ongoing usage, and more

Continually expand and redefine areas of responsibility for the Customer Success Group as Quip grows from our current state into a $100m/year business

Serve as a critical liaison between sales, product, engineering, marketing and executive teams - as well as other divisions within Salesforce - to ensure our customers have the best experience and serve as Quip advocates

You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.

High Touch Customer Success Manager

Quip’s mission is to build a new class of productivity tools that every person at every company enjoys using every single day. We are looking for a High Touch Customer Success Manager to lead our most strategic enterprise customers on their journey to true business and cultural transformation.

First things first: this is not your average Customer Success position. We are a lean, do-it-all team with the mission to inspire and enable hundreds of thousands of employees at each company to change their daily workflow habits (looking at you, email and meetings). And we live on the leading edge of our product, evangelizing the Quip vision to our enterprise customers while also representing their voice as we partner with our Product team to shape the future of Quip.

Qualities to be successful

You are a clear, confident and compelling communicator — in writing, in conversation and in front of an audience

You pride yourself on being a product expert — you can articulate the vision like a Product Manager, you can give an effective demo in your sleep, and you are creative and dynamic enough to improve a customer’s workflow on the spot without any prep

You are extremely perceptive and are highly emotionally intelligent, making you agile in adapting your executive presence and approach to any audience and personality

You are an expert project manager who ruthlessly prioritizes, deftly manages stakeholder expectations, and ensures all key objectives and timelines are met

You are resourceful, scrappy and creative — if a playbook doesn’t exist yet, you go figure it out and build it for the whole team to use

You are confident in technical conversations — hearing “API” doesn’t make you run and hide

You live for your teammates and care deeply about the team’s culture and shared principles, challenging and supporting one another every day, treating everyone with respect, and celebrating how each person’s unique background, experience and ideas make us all better individually and as a whole

Responsibilities

Own, drive and affect change at the world’s largest companies, ensuring that each customer achieves its greatest possible business transformation and success with Quip

Build long-term, trusted relationships with key executives and influencers across your portfolio of customers, navigating large, complex organizations to elevate the perception of Quip from a “vendor” to “partner” to even “friend”

Drive the positive evolution of our product by sharing with the Quip team insights which thoughtfully represent our customers’ needs, wants, and desires for our product, alongside the context of their business, their personas and their culture

Be the ultimate storyteller in showcasing the compelling impact on your customers’ business made possible by their use of Quip, and share those stories internally across Quip to 1) help inform our Go-To-Market strategies and 2) partner with our Customer Marketing team to tell these transformation stories publicly

Partner with Sales (Quip and Salesforce) to identify customer growth opportunities based on demonstrated value, and help strategize and execute plans to earn additional spend from the customer

Requirements

5+ years demonstrated success in a dynamic, cross-functional, customer-facing role (SaaS preferred)

Proven track record of taking initiative to proactively identify & solve problems with autonomy and confidence

Adept at moving quickly between low-level execution and high-level strategic thinking and organization

A passion for solving business problems with creativity, empathy, and pragmatism

Excellent interpersonal skills — you build trusted relationships with both customers and colleagues

Strong attention to detail

Experience working with C-level executives in the enterprise cloud software market

You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.

Technical Customer Success Manager

Our goal at Quip is to build a new class of productivity tool that every person at every company enjoys using every single day. We’re looking for a Technical Customer Success Manager to be our customer-facing, post-sales technical expert who drives our customers’ Quip success by leading and executing key technical initiatives to fuel deployment, adoption and long-term health.

As part of the Customer Success team, you’ll know the product inside and out, you’ll help our customers maximize the possibilities of Quip, and you’ll focus on building strong, trusted relationships both externally with customers and internally with our cross-functional teams. You’ll be living on the leading edge of our product and our customers’ needs, so this role requires expertise in strategic thinking and on-the-fly discovery. You’re not just an executor — you’re a builder. You love learning the customer’s business, understanding their needs and figuring out the best path to mutual success.

You’re a creative, solution-focused professional who can both take and give direction. You’re self-sufficient and proactive. You thrive in a scaling, ambiguous environment. And you build automations because you absolutely hate doing the same thing twice.

If you have an innate curiosity, can communicate as effectively with C-level customers as with engineers, can navigate and manage complex technical initiatives, and can identify and implement solutions to achieve wide-spread adoption for Quip’s customers, we want to talk to you!

You will be taken to Salesforce’s careers website, https://salesforce.wd1.myworkdayjobs.com.

Success Manager - Customer Engagement and Programs

The Team

Quip’s mission is to deliver a world-class productivity platform that every user at every company enjoys using every day. Our Customer Success Group works to delight our customers, to drive business transformation, and to help inform a better product for our customers. We are a highly cross-functional team that works closely with Sales, Marketing, Engineering, Product teams, and pride ourselves in sharing qualitative and quantitative insights to help our customers realize value quickly. Members of the Customer Engagement and Programs (CEP) team are challengers and experts in synthesizing data to build more effective programs and relationships with and for our customers.

The Role

As a Customer Success Manager on the Customer Engagement and Programs team, you will work with a wide portfolio of strategic prospects and mid-market customers (some of the world’s most innovative and respected brands) and inspire teams to use Quip to make decisions faster. This role is based in San Francisco, CA.

Focused on improving the end user’s experience in both the pre- and post-sales world, your job is part customer advocate, program manager, and coach. We take a multi-disciplinary approach to end user success and execute both one-to-few and one-to-many user journey programs. With a focus on delivering high-quality outcomes, approximately 50% of your time will be spent onboarding new users, ~20% of your time will be dedicated to managing a portfolio of customers, and ~30% will lie in program creation and implementation.

A strong candidate will be obsessed with solving problems, unafraid to ask questions and seek out answers, and thrives in a rapidly changing environment where one can design, execute and iterate quickly. And as a dedicated customer advocate, this person will be deeply empathetic about our customers and the internal teams we partner with.

Requirements

2+ years experience in either a a Customer Success or customer-facing role in related field including (but not exclusive to) consulting, project and program management, sales, marketing, customer education

A creative problem solver with a proven track record of building effective and high impact programs

Strategic, analytical, curious and can drive solutions from idea through execution

An effective oral and written communicator who is comfortable with navigating C-level conversations

A diplomatic team player who is self sufficient and poised under pressure

Empathetic, and able to build trusting internal and external relationships

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