Laura LaLuzerne, marketing coordinator at 1Call, a division of Amtelco

“AnswerStat is indeed fortunate to have these industry leading experts help chart the future focus of AnswerStat,” said Peter DeHaan, publisher and editor-in-chief. “The ideas they have come up with for future issues are truly remarkable. This year is shaping up to have our best content ever, which is a testament to their collective vision and direction.”

The themes for the next four issues are:

The call center and Population Health Management

The call center and Disease Management

The intersection of the call center with Patient Experience

Refreshing the focus on Nurse Triage

“I and the AnswerStat team salute Rick Stier, Mark Dwyer, Charu Raheja, and Karen Brown for the generous contributions they have made to AnswerStat and the entire telehealth industry,” concluded Peter DeHaan. “We profusely thank them.”

MATTAWAN, Mich., June 23, 2014 – Peter DeHaan Publishing announced the relaunch of AnswerStat magazine’s website, AnswerStat.com. With the new site, content is now easier to find, the search feature is more robust, and related posts are automatically recommended for each page. Users will benefit by finding more content that is relevant and finding it faster.

The new AnswerStat.com is powered by WordPress software, a leading website platform. “We started planning earlier this year and began the conversion in earnest in May,” said Peter Lyle DeHaan, PhD. “I am pleased with the results. The new site has a clean look and is easy to navigate.”

First launched a decade ago, the original site was showing its age. Though incremental tweaks were made each year to address ever-evolving needs, the underlying structure remained unchanged. “As the site grew, it became increasingly harder to maintain. Plus, the technology behind it had become obsolete. Now that it’s running on WordPress, the technology is first-class and adding content is a breeze,” Peter added.

“We’ve always put a priority on providing excellent content for healthcare call centers and the telehealth industry,” said Peter. “But the website took a backseat to quality articles. Now, we have a smart looking site to showcase our great content.”

The 800-page site contains a complete archive of every article published since the magazine’s launch in 2003. In addition to articles, there are vendor information, an industry newsfeed, outsourcing call center directories, subscription information, and related resources.

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Updated Blog Keeps Readers Better Informed and Serves as Focal Point for Industry News and Information.

Mattawan, Michigan – AnswerStat magazine, the leading magazine published specifically for healthcare, hospital, and medically related call centers, is now accepting guest post submissions for its redesigned blog at answerstat.com.

Powered by industry-leading WordPress software, the new AnswerStat magazine blog will continue providing relevant information about industry events and news, along with germane guest posts and commentary. The new site also contains a complete archive of past posts going back to 2008.

Content, including news, event information, and now, guest posts, is added throughout the month as it becomes available. Additionally, the availability of each issue of AnswerStat magazine first appears on the blog. Then announcements follow on Twitter, Facebook, and Google+, in addition to distribution via email to AnswerStat magazine’s growing list of paperless subscribers.

“I’m so excited to offer this new feature on our blog – and look forward to receiving the submissions,” said AnswerStat magazine Publisher and Editor-in-Chief, Peter DeHaan. “This enables us to better serve the healthcare contact center and telehealth industry.”

AnswerStat magazine invites interested bloggers with call center experience to share ideas, trends, and commentary. See the submission guidelines on the blog for more information. Also, subscribe to the blog for the latest contact center industry news and information at https://answerstat.com/.

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Call Center E-newsletter Garners the Exclusive Support From Industry Leader

Mattawan, Michigan – Peter DeHaan announced that NotifyMD, enhancing provider-patient communications for over a quarter of a century, has become the exclusive sponsor of Medical Call Center News (MCCN). MCCN is a bimonthly email publication of Peter DeHaan Publishing Inc, in conjunction with AnswerStat magazine. MCCN and AnswerStat regularly provide valuable information to the healthcare call center and medical contact center industry.

“AnswerStat magazine and Peter DeHaan Publishing salutes NotifyMD for their grand support of Medical Call Center News,” stated Peter DeHaan, publisher of MCCN. “NotifyMD is an industry leader, advancing communication between healthcare provider and patient. We are honored to have a company of their caliber affirm the value of Medical Call Center News through their exclusive and enthusiastic support.”

MCCN, now in its fifth year of publication, has enjoyed enthusiastic reader support and continued growth each year.

Mattawan, Michigan – Peter DeHaan announced that NotifyMD, enhancing provider-patient communications for over a quarter of a century, has become the exclusive sponsor of the electronic distribution of AnswerStat magazine, the leading magazine published specifically for healthcare call centers and contact centers and serving the healthcare and telehealth industry. AnswerStat magazine is published bimonthly by Peter DeHaan Publishing Inc.

“NotifyMD is an industry leader and we are honored to partner with them to make the electronic distribution of AnswerStat possible,” stated Peter DeHaan, the magazine’s publisher and president of Peter DeHaan Publishing Inc. “NotifyMD is a progressive organization, facilitating better communication between healthcare provider and patient. They are also progressive in their support of AnswerStat’s magazine green initiative. Although AnswerStat is predominately a print publication, we are seeing much growth in our electronic side. It’s fitting that NotifyMD is helping us in this environmentally friendly endeavor.”

AnswerStat, now in its eleventh year of publication, has enjoyed enthusiastic reader support and loyal sponsor backing since its inception.

Mattawan, Michigan – AnswerStat is now tweeting! Find us at twitter.com/answerstatmag. “Our Twitter account is an extension of our newsfeed and Facebook pages, providing a Twitter-sized summary of what has been posted on these two resources,” stated Peter DeHaan, publisher of AnswerStat magazine. “Often our tweets are a relevant news headline, followed by the actual URL.”

DeHaan added that “tiny URLs” will not be used in AnswerStat’s tweets, but instead the actual Web address. This is because many people are rightfully wary of these space-saving shortcuts, since the destination Website is obscured to the user. “We want AnswerStat readers to be assured that the link they click on is a safe one,” he added.

In addition to Twitter, AnswerStat magazine is also on Facebook and has a newsfeed. The newsfeed and Twitter users have the option of receiving updates via an RSS feed or email.

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Mattawan, Michigan – The premier issue of Medical Call Center News was recently published and emailed to subscribers of AnswerStat magazine. The contents included:

Is Your Medical Call Center A Strategic Weapon?

Increase Employee Retention By Giving Them a Dose of Nurses’ Medicine

The Real Question About the Economic Crisis

SDC Solutions Acquired by Amcom Software

Telehealth Webinar to be Presented by CosmoCom

Rein In Runaway Health Care Costs

DIA Launches Online Career Center

New Service Launched to Pharmaceutical Industry

The e-newsletter is scheduled to be produced six times a year, between the months that AnswerStat magazine is published. “This will provide another communication vehicle to offer valuable and timely information to those in medical call centers and the telehealth industry,” said publisher and editor-in-chief, Peter DeHaan.

Medical Call Center News is available at no cost to anyone in the medical call center and telehealth industry. It can also be viewed online. Interested individuals may subscribe to receive future issues and view the premier issue at medicalcallcenternews.com/.

Medical Call Center News is published by Peter DeHaan Publishing Inc, in conjunction with AnswerStat magazine.

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Newsfeed to Highlight Healthcare Call Center News and Information

Mattawan, Michigan – In order to better serve readers and provide an additional means of communication, AnswerStat magazine has launched an industry-specific news and information feed. Configured much like a typical blog, the newsfeed will provide updates and information to AnswerStat magazine’s audience.

Information will include notices of when new information or sections have been added to the AnswerStat website, exclusive online articles, guest editorials, and selected breaking news. Of specific importance are notices each time a new issue of AnswerStat magazine is available online for reading, viewing, or printing. Typically, each issue is added online a week or more before the mailed version is received.

There are three ways of accessing information from the newsfeed. First, it can be checked manually. Alternately, readers may sign up to be notified via email of all new information – the goal is no more than one notification per week. Lastly, there is an option for Atom and RSS newsfeeds. All three may be accessed at answerstat.com. There is also a link to the newsfeed on the AnswerStat magazine website under “Services.”

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In order to serve you better and notify you of relevant news, website updates, and information for Hospital, Medical, and Telehealth call centers, this “blog” has been established by AnswerStat magazine.