3 responses so far ↓

A thought I had yesterday, we have customers on a daily basis wanting to check or buy lotto products from us and we are NOT a lotto outlet. We have no lotto signage, equipment or advertising of any kind so……………how important is an expensive fit out to lotto customers???

Brendan, I absolutely agree, today I have had 3 people come in for stamps:
Customer 1 “Do you have stamps?”
Me “No sorry there is a post office on the corner”
Customer 1 “Oh I didnt even know we had a post office here”

Customer 2 “I’ll have a 70c stamp”
Me ” I don’t sell stamps sorry but there is a post office on the corner.”
Customer 2 “Aren’t you a newsagent, all newsagents sell stamps.”

Customer 3 “Can I have an international stamp”
Me ” I’m sorry I don’t sell stamps but there is a post office on the corner”
Customer 3 “I thought this was the post office”

Most people dont pay any attention to whats around them and the biggest sign in the world wont help.