5. Is this promotion applicable for the movie pass or the night owl data plans?

No, it is not.

6. Can I subscribe multiple times?

Yes, the more you subscribe the more bonus data you receive.

7. How do I know I have received my Bonus Data?

You will receive an SMS notification that you have received the bonus data.

8. How soon after I subscribe will I receive my Bonus Data?

You will receive bonus data in 3 – 5 minutes of subscription.

9. How do I check my Data Balance?

By dialing *120#. You will than receive an SMS notification informing you of your data balance.

10. Will my Balance and expiry date be displayed if I am subscribed to multiple Data Plans?

Yes.

11. Who can I contact for more information on this promotion and other products and services provided by bmobile?

For more information on this promotion and any other product and services, FREE call Customer Care on 1555 for RED SIM or 1500 for BLUE SIM (7600 3555 for other network users), OR send us a Facebook private message to https://www.facebook.com/Bmobile4GLTE or email support@bmobile.com.pg

Night Data Plans are specific data plans for night use and are available exclusively for 4GLTE network users.

2. Can I subscribe to these plans if I have a bmobile Red SIM?

No, these specific plans are only available for 4GLTE SIMs. bmobile Red SIM do however have a Movie Night Pass valued at K7 and it includes 1.5GB of data. For more information: http://bmobile.com.pg/faq#

3. What is included in each Night Data Plan?

Plan

Data

Value

Validity

Plan: Blue Owl

Data: 4 GB

Value: K18

Validity: 10pm - 6am

Plan: Red Owl

Data: 1.2 GB

Value: K10

Validity: 10pm - 12am

Plan: Green Owl

Data: 500 MB

Value: K5

Validity: 9pm - 10pm

4. Can I subscribe to all three (3) Night Data Plans at once?

Yes.

5. How do I subscribe to a Night Data Plan?

To subscribe to a Night Data Plan simply dial *777*3#

6. Who can I contact for more information on this product and other products and services provided by 4GLTE?

For more information please call our customer care team on 1500

7. When will this promotion or product end?

This is a permanent product fixture. However 4GLTE may decide to end the product without any notice.

This data plan with a price point of K7 allows users to use large data sizes for surfing the internet after 12 midnight

2. What is the data size for this K7 data plan?

Customers who subscribe to this plan will get 1.5 gb or 1500 Mb of data

3. When can I use this plan?

This plan can only be used from 12 Midnight to 6am Monday to Sunday

4. What is the validity period of this Data Plan?

The validity period will only be for 6 hrs between the hours of 12 midnight and 6am.

5. How do I subscribe to this K7 Movie Night Plan?

Follow these steps:

Dial *777#

Select the option that states K7 Movie Night Pass

6. When will the promotion or product end?

This is a permanent product fixture. However bmobile may decide to end the product without any notice

7. Who can I contact for more information on this product and other products and services provided by bmobile?

For more information on this product and any other product and services, ring our Customer Service number on 1555 (7600 3555 for other network users), send us a facebook private message to our facebook page: https://www.facebook.com/Bmobile4GLTE or email support@bmobile.com.pg

The current K5 SIM only comes with K1 bonus credit. If a K5 SIM and a K7 Moa Week was purchased together, you would spend K12. The new REDI SIM is already preloaded with a K7 Moa Week for only K10 which means you’ve made savings of K2.

4. Can I get the SIM separately from the Moa Pack?

No, the SIM is packaged with the K7 Moa Pack.

5. Can I re-subscribe to the Moa Week if my current Moa Week has expired?

Yes, you can. You can re-subscribe to the Moa Week or subscribe to our other amazing plans (Moa Pack, Data Plans, IDD Pass).

6. What other SIM offers are available?

See matrix below to identify which SIM packages are available at all bmobile shops and authorized agents.

K5 SIM

K5 SIM Replacement

K7 SIM

K10 SIM Replacement

K10 REDi SIM

K15 SIM

X

Not Available

X

Not Available

X

Not Available

√

Available

√

Available

X

Not Available

7. Where can I purchase the bundled SIM offer?

You can purchase the SIM offer from:

Waterfront Foodworld

Vision City Kiosk and Flagship

Port Moresby Domestic Terminal Kiosk

Bmobile HQ in Port Moresby

Mt. Hagen Office

Lae Bmobile Office

Goroka Bmobile Office

Any of our authorized distributor and resellers

For a full list of our distributors and resellers who will be selling our products, please visit this link on our website http://www.bmobile.com.pg/store_Locations

8. How long is this offer available for?

This offer will be a permanent bmobile product.

9. Will I need to register this SIM?

Yes. It is a legal requirement that your SIM be registered. You will be registered at the bmobile shop where you purchase your device. For more information on SIM registration, ring our Customer Care number on 1555 (+675 7600 3555 for other network users) or email support@bmobile.com.pg.

10. Who can I contact for more information on this product and any other products and services from bmobile?

For more information on this product and any other product and services, ring our Customer Care number on 1555 (+675 7600 3555 for other network users), send us a facebook private message to our facebook page: https://www.facebook.com/Bmobile4GLTE or email support@bmobile.com.pg

Bmobile proudly presents to you the PAWA PACK. Take home an amazing bundle that includes a Red X Blaze II, a solar battery charger and a REDi Sim for only K149! Available outside NCD for a limited only.

No it doesn’t. However, if the solar charger is deemed faulty at the time of purchase, it will be replaced with a working unit.

11. Will I need to register this SIM?

Yes. It is a legal requirement that your SIM be registered. You will be registered at the bmobile shop where you purchased the PAWA Pack.

12. Who can I contact for more information on this promotion and other products and services provided by bmobile?

For more information on this promotion and any other product and services, ring our Customer Care number on 1555 (7600 3555 for other network users), send us a facebook private message to our facebook page: https://www.facebook.com/Bmobile4GLTE or email support@bmobile.com.pg.

The Moa Weekend has been made even better with unlimited calls to any bmobile number, more calls to other network, SMS to any network and added data.

2. What does the new Moa Weekend include?

The Moa Weekend now includes:• Unlimited calls to any bmobile number over the weekend• 10 mins to call other network• 20 SMS to any network• 50 MB of Data

3. How much does the Moa Weekend cost?

The new Moa Weekend costs K5.

4. How can I subscribe to the new Moa Weekend?

Simply dial *777#, select option 2 and then option 3.

5. How do I check my balance?

To check your balance, dial *130#.

6. Can I subscribe to the new Moa Weekend on any day of the week?

Yes. You can subscribe to the new Moa Weekend on any day of the week but you will only be ableto use it during the weekend (12:00AM Saturday to 11:59PM Sunday).

7. What is the duration of the new Moa Weekend?

The new Moa Weekend is valid for 48 weekend hours. Any leftover minutes, SMS and data will rollover to the next weekend as long as the subscription hasn’t gone through 48 weekend hours. For example – if you subscribe at 10pm Sunday, you only have 2 weekend hours, the remaining 46hours of weekend will continue on the following weekend. Any minutes, SMS, or data left after 48 weekend hours will be forfeited.

8. Can I make multiple subscriptions?

Yes. You can make multiple subscriptions.

9. Who do I call for more information?

For more information on this product and any other product and services, ring our Customer Care numberon 1555 (+675 7600 3555 for other network users), send us a facebook private message to our facebookpage: https://www.facebook.com/Bmobile4GLTE or email support@bmobile.com.pg

BSP Mobile Banking allows you to do your day-to-day banking anywhere by using your mobile phone.

2. How do I access BSP Mobile Banking?

Dial *131# to access BSP Mobile Banking menu.

3. Do I get charged for dialing *131#?

No. There won’t be any deductions from the customer’s phone credits every time they dial *131#.

4. What are the features of using BSP Mobile Banking?

Mobile Top Up (bmobile).

View your bank account balance.

View your transaction history – last 3 transactions.

Funds Transfer.

EasiPay Top Up.

Purchase Air Niugini ticket.

Pay your bills using Bill Pay.

Repay your loans.

SMS Alerts such as salary notifications

5. How can I get started?

You will need a BSP bank account.

You need to visit your nearest BSP Branch to fill out a form linking your bmobile number to your bank account

Dial *131#

Enter your 16 digit BSP KunduCard number (You can also use other BSP issued debit cards such as BSP SaveCard, BSP Visa, BSP First Platinum Card) ? Create your own new PIN (Do not use the same PIN as your BSP ATM or EFTPOS Card PIN)

You are required to visit your nearest BSP branch and register your new number.

8. Can I also register for BSP Mobile Banking with a Post-Paid sim?

Yes

9. Do normal banking fees apply to BSP Mobile Banking?

Yes, normal banking fees apply. See a link for more information http://www.bsp.com.pg/About-Us/Rates--Fees/Fees--Charges/Personal-Banking-Fees--Charges

10. How soon after I conduct a transaction do I get a response?

You will get an immediate response after a transaction.

11. Do I get an SMS alert confirming a transaction whether successful or not?

For successful top up, you get an SMS notification. For unsuccessful transaction, you will get a notification on the USSD screen.

12. Is there a time frame in which I need to conduct the transaction before it times out?

The timeframe or session time is 2 minutes (120 seconds) before the session times out.

13. What happens if the transaction times-out?

If transactions times out, then the transaction will not be completed.

14. What happens if I Top Up my mobile number, my Bank account is debited but I don’t receive the Top Up?

Call the BSP Customer Service Centre on 320 1212 to be assisted.

15. Who can I contact for more information about BSP Mobile Banking?

For more information on BSP Mobile Banking call the BSP Customer Service Centre on 320 1212 or download the Mobile Banking Brochure (PDF 1.64MB) or Mobile Banking FAQ (PDF 149.3 KB) for instructions on how to use this service.

bmobile is slashing its DATA prices with up to 33% off GIGABYTE Data Plans! Dial *777# and follow the prompts.

2. How long will this promotion run for?

The promotion will start on 14/05/2018 and runs for a limited time only.

3. Is this a nationwide promotion?

Yes

4. How can a customer access the New GIGA Data plans?

Simply dial *777# and select option 1 from the menu and follow the prompts.

5. How many times can a customer purchase these new GIGA Data plans?

A customer can purchase as many times as they want.

6. What are the New GIGA Data plan prices?

Data Plan

Normal Pricing

New Pricing

Savings

Validity

1GB

K50

K40

K10

14 Days

1.5GB

K80

K60

K20

30 Days

3GB

K150

K110

K40

30 Days

5GB

K225

K150

K75

30 Days

10GB

K375

K285

K90

30 Days

7. Can a customer roll over their New GIGA Data bundle after the validity period has passed?

No, the bundle must be used up within the validity period.

8. Are these GIGA Data plans available via EVD, bmobile app and the self-care portal?

Yes.

9. Who can I contact for more information on this promotion and other products and services provided by bmobile?

For more information on this promotion and any other product and services, ring our Customer Care number on 1555 (7600 3555 for other network users), send us a Facebook private message to our Facebook page: https://www.facebook.com/Bmobile4GLTE or email support@bmobile.com.pg

This is a bundle-offer available for Prepaid International Roamers to Australia, New Zealand and Solomon Islands. This Bundle includes 10mins of calls back to PNG + 10 SMS back to PNG and 10MB data while roaming in any of these countries.

The pre-paid services keeps you in touch continuously without having to worry about plans and bills, you simply pay as you go. Just top up and you’re on your way to enjoying bmobile services and promotions.

Different rates apply for different time bands (Peak & Off Peak Hours). For more information on prepaid rates click here.

A minimal fee of 20 toea is charged to the sender for a Credit Transfer.

Can a prepaid subscriber transfer credits to a postpaid subscriber?

No, a prepaid subscriber can only transfer credits to another prepaid subscriber.

Are there any limitations to the Credit Transfer service?

Yes, there are limitations to a Credit Transfer;

A minimum balance of K1.10 plus must be in the account to allow to transfer credits.

A minimum amount of K1.00 must be transferred each time.

A maximum amount of K100.00 can be transferred in a single transfer

A maximum amount of K200.00 can be transferred in a day

A maximum amount of K300.00 can be transferred in a month

A subscriber can transfer up to ten times per day. If a subscriber tries to transfer more than 10 times, the transfer will fail and will take up to 30 days for system to clear out and allow the subscriber to transfer again.

A subscriber is allowed 30 transfers within a month. If the subscriber exceeds this limit, the transfer will fail and take up to 30 days for system to clear out before the subscriber can use the transfer service again.

Default PIN number

This is the set PIN number to transfer phone credits. The default pin number to transfer credits is 12345.

Call Forward transfers calls from your mobile phone to a number you choose, be it your home phone, answering service or another phone. It has different settings according to whether your phone is engaged or unattended. bmobile call divert service and all applicable short codes can be use by both prepaid and postpaid subscribers.

Why call forward?

So you can never miss an important home or business call.

How can I access this service?

Call forwarding is a feature within Voicemail. To activate a call diversion, your voicemail must already be activated. For more information on voicemail activation, please call bmobile customer care on 1555.

How do I activate my call forward?

Simply call the bmobile customer care team on 1555 for further assistance.

In its simplest form it is an answering machine. Basically, the voicemail system store incoming voice messages in personalized mailboxes of a user’s phone number. People may try to call while your phone is off, out of coverage, busy or unanswered. With voicemail you can still receive these calls in your Voicemail box and retrieve them later. bmobile voicemail service and all applicable short codes can be use by both prepaid and postpaid subscribers.

How long can a message be stored for?

Messages can be stored for a maximum of 7 days after they are read or 21 days if they are unread, after which they will be automatically deleted.

How many voice messages can be stored?

You store a maximum of 7 minutes worth of voice messages.

How long does it take to leave a voice message?

Callers are given a maximum of 90 seconds to deposit a voicemail message.

bmobile EVD- a system whereby upon payment, credits are transferred to your phone electronically. This can be done from a bmobile phone to your phone, from a bmobile EVD desktop phone to your mobile phone or from a Payecom POS terminal to your phone

ATM Top up – using a bank card to purchase phone credits at an ATM

Credit or Debit Card through selfcare portal

Internet Banking through selfcare portal

How to top using the bmobile Topkad

Purchase any available bmobile topkad (K3,K5,K7,K10, K20, K50 and K100).

All plans offer “in-bundle” minutes, SMS and data for a month. These minutes, SMS and data are not charged on your invoice. All call records will be shown however “in-bundle” usage will show a K0.00 value. You will only see charges on your invoice for if you incur “out-of-bundle” usage.

What is “Monthly Fee”?

This is the monthly rental charge for your “in-bundle” package. This fee is required upon registration and every month. It is recommended that you pay as many months up front as possible.

What is “Security Deposit Fee”?

This is a “one-time” deposit fee which facilitates security for your account (to avoid bill-shock) and to also set a maximum limit where your outgoing calls will be automatically barred. This fee is paid once and refundable upon termination of contract.

What is “Credit Limit”?

Each plan has a minimum Credit Limit to allow for out-of-bundle usage. At contract commencement, this limit is set at the same amount as the security deposit. The maximum allowable expenditure per account is equal to the bundle cost plus the credit limit eg. K200 plan + K300 credit limit = K500. When the user reaches this set amount the service will be barred but only after the last call has been completed or the last data session has timed out. SMS and email alerts are forwarded to the user and the administrator at various percentages of in-bundle and out-of-bundle usage. This is to give them plenty of warning to enable them to manage their usage. As a corporate customer, the authorized administrator has the authority to request extension beyond the maximum out-of-bundle amount by emailing the Business Concierge atconcierge@bmobile.com.pgAll out-of-bundle usage will be billed on the 1stof the following month

When and how do I get billed?

Upon registration, you will have registered an “authorized administrative contact”. This contact would preferably be someone who has some level of “delegated financial authority”. Their full contact details including email address will be recorded on our corporate customer portal. This email address will be the one that receives all invoices that are sent out on the 1st of every month. To avoid services being affected, please settle all outstanding amounts in full (100%) by the 8th.

What will my bill include?

All plans offer “in-bundle” minutes, SMS and data for a month. These minutes, SMS and data are not charged on your invoice. All call records will be shown however “in-bundle” usage will show a K0.00 value. You will only see charges on your invoice if you incur “out-of-bundle” usage.

Do I have to sign a contract to get on Postpaid and is there a minimum term?

Yes, all postpaid accounts require a signed contract for a minimum of 24 months but 36 months is recommended for longer term value. The benefit for the customer is that we guarantee the pricing/service package for that period. In addition, concierge services are provided, detailed billing records and other corporate incentives may be negotiated.

Can I migrate or change from one plan to another?

Yes, one can migrate from one plan to the other. Please ensure you contact your Account Manager and confirm all changes before the 25th of the previous month. Migration of plans will take effect on the 1st of the new month. It’s free to contact our corporate sales team via 1555.

Bmobile are proud to offer you innovative and powerful solutions that allow you to run your business smarter

If I no longer want to be on Postpaid and want to unsubscribe, is there a penalty fee?

As with all contracts, we ask that contracted customers commit to the period that they have signed for. Our network can only grow with longer term commitment from our customers. Please contact your account manager to review the penalty process.

What other services are available to postpaid subscribers?

Below are the additional services available for postpaid customers. For more information on any of these services, contact our corporate sales team on 1555 or email corpsales@bmobile.com.pg

Closed User Group (CUG)

Select a minimum of five (5) bmobile numbers. For a fixed fee per month, these numbers can subscribe to our CUG service, which allows them to make and receive unlimited calls and SMS between each other. Talk to our team about how you can “manage your own CUG” by using your very own secure web portal; thereby empowering you to add/remove users as you wish.

Direct Top-Up (DTU)

Eliminate the hassle and risk of scratch cards. Pay us in advance, a budgeted sum of money for your users. Our DTU portal will enable you to pre-configure set allowances for each of your numbers and automatically send out phone credits or bundles to your users at the “click of a mouse button”.

Global Roaming

Prior to going overseas, apply with us and we’ll enable you to “roam like you’re at home”; that is, be able to receive calls to your bmobile number. We support voice, sms, data. Please check rates for your country of destination.

EVD stands for Electronic Voucher Distribution. EVD can be done via any feature phone (simple phones), a smart phone or a tablet to sell phone credits to another phone.

How do I become a bmobile EVD Reseller?

A reseller registration office is located at our head office in Port Moresby. If you are located in Port Moresby please visit our office to register.

What if I am not located in Port Moresby?

We will refer you to our dealer in your province who can assist you in registering as a reseller.

What do I need to be an EVD reseller?

All you need is a mobile phone and a bmobile sim card! You can use any type of mobile phone and you must register your bmobile number with us.

Can I be a reseller of top kads?

No top kads, only EVD

What are the miminum and maximum purchase requirements?

The minimum is K500.00 and the maximum is K4999.00

But I would like to purchase an amount lower than K500.00

For any purchases less than K500.00, you will be introduced to our bmobile dealer where you can purchase lower denominations.

How can I make payments

You can pay in cash or through EFTPOS machine. Cheque payments are accepted however, the cheques will need to be cleared first before you receive your EVD reseller top up. Cheques can take up to 5 Days to clear.

bmobile online top up purchase process is simple. Once you login into your account on the self-care portal you can top up your credit online. Select Recharge from the menu.

Can anyone Top up Online?

You must be registered on bmobile self-care before you can top up online. You must login to your account before you can purchase online top up.

What numbers can I Top Up?

You can only top up bmobile numbers that are registered to your account. If the number you are trying to top up is not on the drop down list, go to additional mobile number on the menu list and complete this process prior to toping up this number.

What is the minimum and maximum amount I can Top Up?

The minimum top up amount is K10 and the maximum is K200 in any one transaction. You can select from the range of top up amounts from the selection list.

What Credit Cards are accepted?

Visa and MasterCard are accepted.

Can I use a Debit Card?

Yes VISA Debit Cards are accepted.

What is SSL?

SSL (Secure Sockets Layer) is a method of ensuring that information submitted through our Web site is secure and cannot be accessed by unauthorized users. When a site offers an SSL-secured form, the information submitted via that form (typically credit card information) is encrypted using a special certificate key and then decrypted with another key after it has been transmitted. When users access a site secured with SSL using their browser, a symbol displays in their browser windows indicating that the site is secure.

How can credit card fraud occur?

As technology advances so do the methods and occurrences of identity fraud, especially when it comes to credit cards. Just as technology has become more sophisticated so have criminals. Unfortunately, no one is completely safe from being a victim of credit card fraud, but knowing how it happens can help prevent it from happening to you.

Trojans and viruses that can be implanted into your computer to record your key strokes--which allows thieves to record your credit card information as you type it into a website when completing an online purchase. Unfortunately, it's nearly impossible to combat some of these new techniques. However, being vigilant in keeping your antivirus software up to date and not opening emails from unknown individuals are both useful ways to prevent credit card fraud.

Another means of credit card fraud is having your credit card number copied down (together with other details on your card) when you are paying for goods over the counter. To prevent this, refrain from giving your credit card information out over the phone.

To help combat fraud, our payment solution pre-integrates the 3D Secure authentication known as Verified By Visa and MasterCard Secure Code. Shoppers with 3D Secure activated on their credit card are re-directed to authenticate the purchase with a PIN or password.

How do I proceed with the purchase?

Once you have entered your payment and cardholder details on the payment information page select to proceed with your purchase.

If the payment is successful a receipt page will be displayed. You can print this page and its details for your records.

How do I pay?

The checkout will accept Visa and MasterCard Credit Cards. The checkout can also accept VISA Debit Cards. This means you have to put details of your valid credit card in our secure payment information page. If you do not have a credit card or a VISA Debit Card, then you are not going to be able to buy anything from our site. Credit cards and Visa Debit Cards are issued by the main banks in PNG.

How do I get a receipt?

Once the payment is accepted by the payment gateway then we will display a RECEIPT PAGE (that you can print for your records) This receipt page has a GST number and can be used as a valid receipt/invoice for PNG GST purposes.

How secure is your payment?

Credit Card payments done through a secure payment gateway are very secure. The world has been conducting e-commerce secure payments for many years now. We use techniques that are the latest standard including secure payment pages (SSL) and 3D Secure. As part of bmobile’s continuing efforts to promote best practice solutions, we participate in the Verified by Visa and MasterCard's Secure Code schemes.

3D secure?

3D secure is an added security feature that the card holder can subscribe to with their card issuing bank. bmobile as the merchant is 3D secure as it is mandatory, while for the Cardholder it is optional based on the cardholder enrolment with your card issuing bank.

What if my connection drops out as I am paying?

If you are in the process of paying and your internet connection breaks for some reason, you are going to be unsure of the status of your payment transaction. You are not going to know, so you are best to call up our customer care centre and speak to a customer care representative that can tell you if your transaction was carried out or not.

What if I don't have a credit card?

Unfortunately you cannot make purchases online if you do not have a credit/debit card. You will need to contact your local bank branch and enquire about this. We are not a bank and we do not issue credit /debit cards!

we send out an email confirming your credit card details?

No! bmobile will never send an email asking you to confirm your credit card number or any detail with your credit card by email. So if you get an email claiming to be from bmobile, then do not reply. Simply call our customer care and speak to the customer care rep. The reason why we don't request your credit card details is that there are many scams, collectively called phishing (pronounced like fishing) that try to get your credit card details by sending an email and pretending to be bmobile. So if you know, we are never going to ask for your details over the Internet then you know not to reply.

What is a 3D Secure error?

An 'RY' error is a 3D secure error - in most cases meaning that 3D secure validation failed. What this means is that the customer who is 3D Secure registered failed to validate their card with a correct password.

This password is not your card's PIN number or the security digit printed on the back but a special code you programmed into your card when you signed up for 3D secure from your bank.

The customer will have to try again entering their correct code, or alternatively if they don't know what it is - will have to contact the Issuing bank to have it reset.

This is a non-secure form. What does this mean?

In safari browser, the following message- :This is a non-secure form. This form will be send in a way that is not secure. "

This message appears when a page redirects from an https secure page to a non https/http page, example a Thank-you page maybe a non-secure page.

Bmobile along with our payment gateway provider ensures that all URL pages in our online recharge process are https secure

Nasfund in partnership with bmobile has announced that Eda Supa- voluntary savings can be done by a member using their mobile phone. This capability is being offered for the first time in the region and we think in the world.

How do I contribute to the Eda Supa account?

To contribute a member needs to ensure they have adequate balance and then dial *630# where they will be prompted to enter their membership number and Date of Birth. Transaction fees can be obtained by sending EDA to 630 via SMS.

How much can I contribute each time to the Eda Supa account?

You can contribute a minimum of K15 and a maximum of K500.

Is there a transaction fees for contributing to Eda Supa account?

Yes, the following fees will apply to every successful transaction made:

Eda Supa contribution amount

Transaction Fee

K15-K30

K1.00

K31-K50

K1.50

K51-K100

K5.00

K101-K300

K10.00

K301-K450

K15.00

K500

K20.00

By when will the amount be credited to the Eda Supa account?

The amount will be credited to the Eda Supa account within 7 working days.

Call 76003555 to fix an appoint with our sales team who will come and explain the service and also help you get your login details

Who can I invite to join the bmobile conference call?

You can invite anyone, from anywhere to join the conference call. Doesn’t matter which country belong to or which service they use. They can dial from landlines or mobile phones to join the conference call service.

How much does it cost to get the service?

Let us come and meet you to explain in detail the cost structure.

How will I save money if I use bmobile conferencing service?

Until now, everytime you were invited to join a conference call or if you initiated the call yourself, you had to join the call by dialling an international number, which is expensive. You can join a bmobile conference call by dialing a local number and hence save money. Apart from you, even the other people who you invite to join the call will dial a local number (see the list of countries where we have local numbers) hence saving them money as well.

When should I use bmobile Conferencing?

You can use bmobile conferencing anytime you are hosting smaller meetings that do not require a reservation or an operator to conduct a call.

How do I schedule a bmobile conference call?

No reservations are required with bmobile. Just inform your participants of the time, day and dial-in information.

What features are available with bmobile?

bmobile offers a variety of features to enhance your call including toll-free dial-in for international participants and operator assistance.

Can I still request operator assistance during my call?

At any time during your call, you can request an operator simply by pressing *0 on your phone keypad.

How many participants can I have on a bmobile Call?

You can have up to 150 participants on a bmobile conferencing call.

How do I start a bmobile conference call?

To start a call:

Give your participants the date and time of your conference call, your dial-in number, conference code, security passcode, if this option is enabled.

At the specified time, dial your bmobile dial-in number.

When prompted, enter your conference code followed by #.

When prompted, press * to identify yourself as the leader, then enter your leader PIN followed by #.

If the security passcode option is enabled you will be prompted to enter the passcode at this time.

How do participants join my bmobile call?

For participants to join your call, instruct them to:

At the specified time, dial your bmobile dial-in number.

When prompted, enter your conference code followed by #.

What happens when I can’t remember my leader pin when I am initiating a conference call?

After entering the incorrect PIN three times, you will hear the following message, ‘I’m sorry, but your entry is not valid. Please hang up and try connecting to the conference again. Goodbye.’ In order to receive your leader PIN, please contact customer service and provide your conference code, owner number, first name, last name and address.

What happens when either I or a participant enters the wrong conference code when joining a bmobile call?

After entering the incorrect conference code three times, you will be disconnected. Please confirm your conference code and try to join your conference again.

Will group mute continue to work for participants who join my call after I execute the command?

Yes, participants that join the conference after you complete the Group Mute command will be muted.

What is the purpose of my owner number?

Owner numbers are assigned to each user and are your unique identifier. When you are setting up a conference with an operator or requesting edits to your account settings, your owner number is used to identify your account.

Enter your username and password (if you have no established an online account, please create that first)

Click Manage Your Account

Click View/Edit Owner Information

Click View Product Details

Click View All Reservationless-Plus Numbers

Where can I access my bmobile account online?

You can access your bmobile account online at www.bmobile.com.pg\tcconline. Once you are logged in, you have the ability to schedule and start meetings, present slides and archive your conference call on the web.

bmobile post-paid and pre-paid customers can now use their bmobile mobile phones Australia, New Zealand and in many other countries around the world. Click here to see the countries we have roaming relationship with.

What do I need to do to get roaming – before leaving for overseas?

For pre-paid, your account will be automatically setup to roam. No need to request for this service. For post-paid, you need to activate the roaming services by visiting bmobile office. For both post/pre-paid customers ensure that you have sufficient credit in your accounts or take some Top Cards with you or arrange with someone in PNG to top up your account when you need it.

What do I need to do to get roaming – when I arrive in an overseas country?

When you arrive in an overseas country:

TURN ON your mobile phone or tablet as soon as you reach your destination, and ensure data roaming is switched on.

CONNECT automatically to our preferred local mobile network.

If for some reason it cannot select automatically then you may manually select the network under Mobile Network Settings on your mobile and select one of the local mobile operators.

The charges for the calls you make and receive while overseas will be deducted from your PNG prepaid account. As long as you have credits in your post/pre-paid accounts you will be allowed to make and receive calls.

How do I top up in an overseas country?

If you run out of credits you can use multiple options listed below to top up your bmobile number. You will not be able to top up using top cards belonging to the operators in those countries.

(a) dial *121*voucher number#

The voucher number must be a PNG bmobile voucher number. You can take some bmobile PNG Top up Cards with you.

(b) You can do a top up online using a voucher number.

(c) You can also top up online using your credit/ debit card/ internet banking

(d) You may get someone in PNG to do a KWIK TRANSFER for you on your account

(e) You can ask your wantoks to do a direct electronic top up from PNG.

How do I check my account balance in an overseas country?

Dial *120#

If I dial *120# or *121*voucher number# while in an overseas country, will I be charged?

No you will not be charged for dialling *120# or *121*.

Can I transfer credit from PNG to an overseas country? If it’s possible, what’s the charge?

Yes and charge is same transferring within PNG i.e. 20t is charged to the sender.

How can I make calls when roaming in an overseas country?

When you are roaming in an overseas country you can call anyone in the country by just dialling their phone number (no need to dial the country code)

But when you want to call your wantoks in PNG you will have to dial the PNG Country Code plus the number (+675 XXXXXXXX)

Similarly if you call overseas numbers you dial the country code, area code and the number.

Do I get charged for receiving calls?

Yes. When you roam in another country or use another network you get charged for receiving a call.

Will my data or data bundle work in and overseas country?

Data roaming is available on overseas operators’ networks, at K10 per Megabyte.