Giving FAQs

Common FAQ

How does the giving process work?With a text or the click of a button, Smart Giving is the simplest way to give. Watch this video to see exactly how it works:

How long does it take for my church to receive my gift?It usually takes about 2-3 days between the time you make a gift and when it appears in your church's bank account.

Does it cost me anything?Other than standard text messaging and data rates, there aren't any fees for the gift giver.

Does this cost the church anything?Yes, there is an all inclusive processing fee of 2.5% + .30 per gift when using a debit card and ACH processing fees are at 0.5% + 40 cents per gift.

Is my information sent in a text message?We never send any personal or financial information via text message. We simply facilitate giving. Your personal and financial information is always encrypted and stored securely.

Is My Credit / Debit card Information Secure?Yes. All sensitive financial information is stored with bank level security. All information is encrypted and stored by our banking partner to Level 1 PCI compliant standards. Additionally, all transmission to our banking partner and on our site is via an encrypted HTTPS connection.

How does this affect my giving statements at the end of the year?All your gifts are compiled into our Accounts Receivable software and statements will be distributed in the same way they have in the past and will include all gifts given no matter the method they were given.

How will my phone number be used?Your phone number will never be sold, traded, or given out to third parties. You will only be texted to confirm your giving and receive responses to other requests you make.

How will I know when my account is charged?Anytime your card is charged you will receive both an email and a text message confirmation from Kindrid.

What if I accidentally type the wrong amount?When you make a gift, you will receive a text confirmation that re-states the amount given. If you made a mistake in typing you can respond with the word "refund" within the first 15 minutes and your credit or debit card will not be charged.

What is Kindrid?Kindrid is a non-profit organization dedicated to unleashing generosity. Your church uses Kindrid to process giving.

Questions

If you have a questions please call the Church at 413-253-0292 or send us a message and we will be happy to help you.