Max Al Farakh Blog

Information on the full-text search on the Internet is pretty scarce. Unless you want to read 600 pages long book you are going to have a hard time. We've been toying around with FTS in Jitbit Helpdesk for almost five years now. I wanted to share the code we use.

This is a result of many iterations over the years. The code we've settled with is pretty basic and only covers two use cases, but I believe it's going to be enough for 95% of products out there.

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So, we've just finished running a Net Promoter Score (NPS) survey for Jitbit Helpdesk. NPS is a hot new thing in the startup world. Well, it's not entirely new – traditional marketers have been using it for 20 years, but, since startupers tend to despise traditional marketers and ignore everything they did for the last 50 years, we've learned about NPS just recently.

In our helpdesk app we have a method called IsUselessEmail(). Its purpose is to filter through all incoming email and drop all bounces, autoreplies etc. This is a tough problem since we need to drop as much garbage as possible, but pass through any useful emails.

Recently we needed to convert all dates in our database to UTC format. We've made a mistake not storing them in UTC from the beginning and it led to complicated issues. When you have to support various time zones, there is no other way but to store you dates in UTC.

We are not a big fans of 37Signals' approach of turning down every feature request by default at Jitbit. We actually love and appreciate our users feedback. Not a day goes by without a couple of feature requests for one of our apps and in many cases we're making a decision to implement them.

I don’t remember myself as a non-smoker and I don’t remember how was it – to live without cigarettes. Now I’m 23, and I had been smoking since I was 15. That’s not a lifetime, but quite much for this age.

I’ve always wanted to buy a Kindle, mostly because, you know, all other geeks have it and really like it. At the same time, purchasing a Kindle while already having an iPad seemed like an overkill to me. Well, at least I thought so before reading the latest DHH’s post on 37signals blog: