Becoming A Customer Service Star - Starter Kit

Everyone has a favorite customer service story, but few people can identify the specific behaviors that will result in outstanding service. With Becoming a Customer Service Star, employees and managers evaluate their behavior in 5 critical service areas, examine their attitudes about service, and learn ways to boost their customer service performance.

Overhead transparency masters: tear-out pages from the back of the facilitator set that you can copy to create your own overhead materials

Convenient 3-ring binder format

How It Works

The assessment can be used to measure individual performance, build a service team, or identify changes needed in policies or operating procedures. Becoming a Customer Service Star is appropriate for anyone who has contact with customers.

Learning Outcomes

Create a profile of individual customer service strengths and weaknesses

Recognize the opportunities to improve customer service and retention

Identify an individual action plan to enhance service in the five key areas