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Problem placing an order

Firstly, we would advise that the website can time out for security reasons if left untouched for some time, preventing you from progressing on to the next page.

To resolve this please close down any internet browser windows that you have open and then simply reopen it to the site and attempt to place the order again.

This will automatically refresh the data and should allow you to progress.

We would also advise attempting to place the order using an alternative web browser, such as: Internet Explorer, Mozilla Firefox, Google Chrome and Safari, as certain browsers can have restrictions which may be preventing the page loading correctly.

Many work place computers have Java disabled on their systems, however, this would need to be enabled to load certain pages. We would advise placing your order using a non-works computer if you are experiencing problems.

Should the problem be payment related, this may be an issue with the paying card that you are using not being authorised with your bank. We would advise contacting your card issuer for further assistance on this matter.

If your still having a problem, please contact us on the below Contact Form selecting the 'Techincal Issue' reason, providing as much information as you can to help us resolve the issue for you.