We challenge our clients and ourselves to realize tangible improvements and value. This means we are not afraid to voice opinions, to question our own ideas and the ideas of others. Rather than providing advice from the sidelines, we are actively engaged.

Quint connects business and technology by sharing knowledge and arranging partnerships to accelerate change and innovation. We develop teams and people using new ways of collaboration and leadership, so that all can realize their full potential and grow within the organization. Being lean and agile is at the core of everything we do.

Quint regards people, processes and technology as factors that strengthen each other. Together they are the basis of sustainable change. We use analysis, design and implementation to connect and improve these factors. Through training and coaching our clients, we empower their ability to change, so that they can continue their transformation without Quint’s help.

ENGIE implements the ServiceNow platform within 12 weeks

QUINT’S ASSIGNMENT

Implement a single Service Management platform to realize greater user satisfaction and resolve incidents more quickly.

“The implementation of the ServiceNow platform has improved the efficiency and effectiveness of service support.”

6200

employees in the Netherlands

70

countries

24

million customers

About ENGIE

ENGIE provides renewable energy and is committed to combating climate change and ensuring supply security as well as the responsible use of available resources.

Situation

ENGIE’s main desire was that the entire organization should be able to work using a single platform as the basis. Moreover, the company’s major focus was on optimizing its operational processes. These processes included incident, problem, change, asset and configuration management, as well as field service management and event management, and setting up a customer service portal.

Key Challenge

Replacing the current Service Management solution (HPE Service Manager) with the ServiceNow platform. Service support and project portfolio management were set up in this regard. Using the Impulse4 implementation accelerator, this project was realized within 12 weeks.

Results

The ServiceNow platform was implemented in the space of 12 weeks. The most significant results of this implementation were more efficient operational processes and greater user satisfaction realized by organizing the service catalog, request fulfillment and customer self-services.

Our Expertise

Quint Technology provides implementation services for the following orchestration and automation platforms: ServiceNow, Micro Focus (HPE), XebiaLabs and AppDynamics. Our standard approach, Transform, is based on Agile/Scrum and is set up as a toolkit for a successful implementation.