grocermax Coupons & Offers

We have a ‘no question asked’ returns policy in case of returns. If you feel that the product has not been delivered to you in a desired state and/or quality, please hand it back to our delivery team. However, as per shelf-life of the products, you must return the perishable goods and food items within 3 days of receiving the same. For staples and packaged items having longer shelf life return period limit is 7 days. In case, you have already paid – the balance amount will be refunded to you in the same debit card / credit card / bank account that you used to make the payment in 10 working days. If it was up to us, we would do it faster but the reversal procedures by banks take that much time.

You can cancel the order anytime before the cut off time for the delivery slot by calling our call centre on 8010 500 700. The cut off times for respective slots are as follows:

Your orders are compiled and packed in our state of the art fulfillment center and dispatched in sealed and barcoded crates to ensure you get what you ordered.

We deliver your orders same day through our own branded vans. A nominal delivery fee of Rs. 50/- will be levied for orders below Rs. 250. We don’t charge anything for purchases beyond Rs. 250. The prices listed at checkout phase is final and all-inclusive. There are no hidden charges.

At the time of checkout, you’ve the flexibility to choose a convenient one from 4 delivery slots when you would prefer the delivery to be done. Here are the delivery slots:

08:00 AM – 11:00 AM
11:00 AM – 02:00 PM
05:30 PM – 08:30 PM
07:00 PM – 10:00 PM
You can change your delivery slot after placing the order by calling our call center number – 8010 500 700. Your order will delivered in the revised slot, if the same is available. This can be done prior to the slot cut-off as mentioned below:

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