Moving from virgin

This is a discussion on Moving from virgin within the Sky Broadband help forums, part of the Sky Broadband help and support category; Hi, when you say &quot;Master Socket&quot; what do you mean by that, we have a socket which i believe is ...

Re: Moving from virgin

Hi, when you say "Master Socket" what do you mean by that, we have a socket which i believe is an old bt socket which was the main socket from when we were with bt (about 10 years ago) however this is in the middle of our hall way downstairs and i wouldn't able to put a router there.

Re: Moving from virgin

To get the best speed, not to mention a stable connection its always recommended you plug your router into the master socket. But seeing as Openreach will be paying you a visit i don't suppose theres any harm in telling the engineer to put the socket in a suitable place.

Re: Moving from virgin

The master socket is the first one on the line, from which all the extensions are fed. I don't know how difficult it will be but when you get your new supply, ask the fitter to put the Master socket where it will be convenient for your router. I would think all the old existing wiring will be replaced, so it should not be too difficult, depending on where the new connection is brought into your house.

Re: Moving from virgin

If you are having a new line fitted, have a good think and try to choose a good place for it, not too far from a mains socket. bear in mind that the max distance from cable entry that a master can be now is 3 metres, althrough no one ever measures this so if you want it further away, and the route is clear, I doubt that would be a problem

Re: Moving from virgin

At the current time, my BT line has the master socket in the hallway near the front door, would they take it up to the other side of the house on the second floor? Lol? Thats where the router is, virgin took the cable up there, so would bt be the same?

Re: Moving from virgin

Its under ground, also when bt install a new line, would they not need to dig up the road etc? Someone had a problem with theres before and the road need to be dug up, however they didn't have the line for ages and the road stuff is performed by another company then a few weeks bt turned up, then a few weeks later the road people came back to finished the job, would this be the same case?

Re: Moving from virgin

Originally Posted by Dan223

Its under ground, also when bt install a new line, would they not need to dig up the road etc? Someone had a problem with theres before and the road need to be dug up, however they didn't have the line for ages and the road stuff is performed by another company then a few weeks bt turned up, then a few weeks later the road people came back to finished the job, would this be the same case?

Shouldn't think so. I think in that case the pairs needed replacing or something similar.