I ordered items from your retails and you leave a tag in one of my dress. You made me feel embarrassed, when ever entered a shop. So I have to go to your shop in Camden town to remove it. Check the store you will see the tag there.

this isn't a review site, it's just a thread someone made asking for the phone number..almost 2 years ago

with that said my last order had missing items, one email resolved the problem and they sent the missing items without question

the people who pick items for delivery appear to be useless, the delivery charge is a bit expensive but can't really fault the customer service

Myzz27

I ordered items from your retails and you leave a tag in one of my dress. You made me feel embarrassed, when ever entered a shop. So I have to go to your shop in Camden town to remove it. Check the store you will see the tag there.

late reply but this isn't sports direct, this forum has nothing to do with sports direct. you should be emailing that to them not posting it on a uk deals forum

I have tried this phone and many more and have e-mailed them many times but nothing I still cannot speak to anyone all my christmas gifts are being delayed I have paid for them they have changed delivery date from December 5th to December 29 which is to late for for my children Christmas presents and I have all items paid for. What can I do any advise.

I'm in the same boat too. Ordered some trainers for my son online as part of his Christmas present on 30th Nov, got a dispatch email on 4th Dec with Yodel tracking number, however all it's shows is "Awaiting collection" which Yodel confirmed means it hasn't even reached them yet!!! Emails are going unanswered and their telephone line conveniently has had a "technical fault" since at least Friday. So fed up!!

I'm in the same boat too. Ordered some trainers for my son online as part of his Christmas present on 30th Nov, got a dispatch email on 4th Dec with Yodel tracking number, however all it's shows is "Awaiting collection" which Yodel confirmed means it hasn't even reached them yet!!! Emails are going unanswered and their telephone line conveniently has had a "technical fault" since at least Friday. So fed up!!

Ordered some items total £39 last Thursday got no confirmation email cant get through on the number due to technical fault! head office number puts me in a queue position 20! emailed them to be told no order has been received yet l have a bank authorisation code for the money that has now been taken from my account steer clear of their online store

My mum also ordered a few stuff of sports dierct online for us for xmas but has had no confirmation email or nothing, ringing all the numbers, still nothing, technical difficulties is their excuse, never again!!

I got another email from them this morning asking me to wait until 12th Dec for an update! That's almost 2 weeks since placing my order. It's ridiculous!! I paid through Paypal and have lodged a claim. SportsDirect have responded providing the tracking number! The same tracking number they allocated a week ago but haven't yet sent the parcel to Yodel.

The guys at Sportdirect.com are a bunch of very dishonest people, on 06/12/2014 i made an online purchase for golf items at Sportsdirect.com got a confirmation for purchase made, no dispatch notice came through on the day.

on Tueday-09/12/2014 i sent an email to [email protected] requesting to know the status of my online purchase and i got a reply with a tracking number almost immediately informing me that my items have been sent to yodel for delivery. when i tracked the item it stated YOUR PARCEL IS AWAITING COLLECTION. I again sent an email to Sportsdirect.com informing them that from the tracking i can see that my items were still with them as it does not show that yodel had collected the items for delivery and again a full dispatch notice with all my items listed on it showing that my items was dispatched on Sunday- 07/12/2014 was sent to me( i found it strange that items were dispatched on sunday).

I tracked the item again on 10/12/2014 and it show the same message YOU PARCEL IS AWAITING COLLECTION but just under the message i saw an information that my item would be delivered by 10pm on 10/12/2014, waited no delivery cam through.

on 11/12/2014 sent another email to Sportsdirect expressing my displeasure as my items had not been delivered to to me, and after several unsuccessful trials i finally got yodel customer care on the phone and at the same time initiated a chat with YODEL. I was lucky as both channels of communication connected successful and i was informed by YODEL that Sportsdirect.com still had my items and had not dispatched it to them.

I then requested to know how Sportsdirect.com got the tracking number which they sent to me, i was informed that the items were mere scanned and had not been recieved by them(YODAL). i have been trying to get through to Sportsdirect.com on the phone for days now without success.

i stumbled into this thread while surfing the net looking for a working phone number for Sportsdirect and having read all the complaints on the thread, i can see Sportsdirect.com is developing a pattern of not delivering items ordered from them but tell the customer that the items has been delivered.

In all my emails to Sportsdirect.com i did mention that i was going on vacation on 12/12/2014 and will not be around after that date to receive any delivery.

I did send an email to Sportsdirect.com on 11/12/2014 by 10:12am requesting to know the status of the delivery of my items and till the time(17:44pm) of writing this comment, i have not received a reply email from Sportsdirect.com. i will ask for a refund of my money if the refund as i can sense Sportsdirect.com is not only incompetent but also very very dishonest organization.

I ordered a medium order from sports direct containing various items from fishing gear to clothing on the 2nd Dec that should have arrived on the 9th Dec & still havnt. I placed a small £20 order on the 5th Dec from sports direct & received that within 4 days. What is going on yodal? I got through to them today & professionally gave them a piece of my mind, first the lady lied and said that they received the parcel from sports direct on the 9th yet the yodal tracker website informed me that it was with the courier on that day attempting to be delivered to me . The lady went on to say was that my parcel it is in transit for today, how sorry she was then made several attempts to simply say goodbye & hurry me off the phone.

Another unhappy customer :-( ordered items for Christmas gifts 3rd December ... received 2 emails
1st email saying
''This item is not available for despatch until09 December 2014. Your entire order will be held until this item is available.''
2nd saying
... unfortunately the items listed below have been delayed by our supplier. Please find below the revised despatch date for each affected item ...
3 items will not be available until *6th January and they won't send the other items until then* .... so I will have to figure out how to cancel the whole order and find replacements somewhere else ... grrr so much for thinking I'd got all my gifts sorted ... there is no way of contacting them by phone either as every number I have tried says they are having technical difficulties and cannot answer

Yesterday I was trying to make a order on sportsdirect. 3 times the sistem gave me notice that order was not made because there was a problem with my credit card.
This morning I saw that two orders was made and that money is reserved on my account for paying those two orders!!
I wrote on every email I found, no answer... Total mess!
Does anyone have similar experience and advice how can i solve my problem???

We have had similar problems with SportsDirect.com Online shopping.
Ordered a number of goods about three weeks ago and was told the delivery date would be 9th December. In time for these items to be wrapped up in time as Xmas gifts.
However, we were told there were 2 items that were to be taken out of the order due to them being Pre-Launch, so we e-mailed them asking for the rest of our items as we needed them in time for xmas.
For the past week and a half we have very unsuccessfully e-mailed and tried to phone every number possible with no word back and plenty of Technical Difficulties given as their excuse. Pffffffttt Fckn Joke SportsDirect.Com.

My little girls bike was ordered on the 9th. From sports direct through amazon. After countless calls and emails to the delivery team. It appears sports direct hadnt even sent their bike. I'm so upset that my lg won't have her bike cos no one seems to want to do anything and I can't get hold of sports direct :-(

Customer service is non existent. Shame because they used to be good. Seems they may have run into problems? Just sent notice to cancel my last order with them as no response, no goods? I will be checking they don`t take any funds and if they have or do, I will take further action. I will never order via this company again.

Ive been trying to contact them for 23 days. Thet sent HALF of a ski set. Trainers in different size from what was oderedFinally got a telephone number for head office. Now been waiting in queue position 1 for 1hr and 23mins. Ridiculous. Just to get a refund confirmation.

I'm still having the same problem and christmas was about 3 weeks ago.They sent me a message saying "they tried to deliver my order but I refused it" (which is a lie). No reply to email to any of my emails, no number to call them on,as all lines are dead. Over £100 taken from my account but nothing to show for it. Have no choice but to get hold of watchdog.

This firm put me through hell yesterday 13/02/15. I used part of a credit note at their Turbary Retail Park Store. but had a balance £7.49 still to spend. The credit note stated "Gift card redemption" & was attached to the receipt of the goods totalling £21.98 which I'd purchased. It was very obvious that this small amount was in fact the remaining balance of the credit note but when I went to use this at their Bournemouth store they refused to accept it as it didn'tt have a bar code on it - I had been given the wrong section by the staff member at Turbary Park. I offered to pay the £1.50 difference on the goods of £8.99 that I tried to purchase but they refused to accept the note saying I had to go back to Turbary Park which is miles from where I live. This asst manager was abusive accusing me of lying and then threatened me with arrest for shopping lifting. I was subjected to the most horrendous experience all because a member of their staff at the Turrbury store had made a mistake. I intend to report my experience to Trading Standards, the Consumer Council & anyone else who is prepared to make this firm improve their customer service which atm is non existent in my opinion. I will never shop there again & will tell anyone of my experience & how this firm treats their customers. From the comments I've read this store just shouldn't be allowed to trade!! What do you think?

Been trying over last 3 days to place an on-line order; emails not answered - now stuck on mythical queue to speak to human.OK so v cheap goods don't go with quality service (think Ryanair) but really ... this just seems like contempt for customers!

08451 299230 worked for me. Although they couldn't get me the item I ordered in time for when I needed it so I elected to keep the two more expensive items they sent me in error instead. Can sell one if them for more thsn I paid for both lol