Shipping & Returns

WarrantyMiaMily warrants that our products are free from any manufacturing defects in material or workmanship for a period of one (1) year from the original date of purchase. If you are in need of warranty or repair for a MiaMily product, please email us at questions@miamily.com.

ShippingWe offer worldwide shipping (including shipping to APO/FPO addresses). Shipping charges are automatically calculated when you enter your shipping address. If you’re placing an order for delivery outside of the US and Switzerland, customs charges may be requested when you receive your package, MiaMily has no control over these charges and therefore we can not tell you what the cost would be, as customs policies and import duties vary widely from country to country. MiaMily is not able to pay these charges for you or refund any of these charges. We recommend contacting your local customs office for the latest charges before ordering. In general, you can expect your HIPSTER™ to arrive approximately 14 business days after you’ve placed your order. We aim to process all orders within 24 hours.

ReturnsWe guarantee you will love HIPSTER™. HIPSTER™ is made to simplify your life and so you can enjoy your baby more. However, if you are unsatisfied you may return the item for a full 100% product refund within 30 days of receiving the order, and you will only be responsible for the cost of return shipping. For returns, please email:questions@miamily.com to initiate the return process.

Damaged or defectedIf the product arrived damaged, please take a photo and email us immediately, including a photo of the box and product, your order number, and your contact information (email and phone number please). We will refund or replace the item as soon as possible.

RefundsOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.