CUtel

Features

24x7 telephone banking for a modern Credit Union

Balance Enquiry and Statement Requests

Credit Union members continue to use the telephone as a preferred communication channel when dealing with their Credit Union. Members need an automated telephone banking solution like CUtel to query account balance information during business hours as well as out-of-hours.

Automate Telephone Card Lodgements

Credit Union Members make lodgements to their credit union account without having to physically visit. CUtel supports automated telephone card lodgements using your existing eCommerce infrastructure and payment service provider.

Loan Application Status Enquiry

CUtel supports members when calling to find out whether or not their loan application has been approved. They can also be instructed as to the next steps so that when they call the loan officer they are better prepared.

Reduce PCI Scope

Testimonials

What some of our customers have to say

Member Services Supervisor Gemma Doyle says that the best thing about CUtel is that the Credit Union can now provide certain member services 24X7 and staff resources can be allocated more effectively. Gemma explained that before the implementation of
CUtel, a lot of staff time was utilised in answering routine enquiries and transferring
calls.

Offering exceptional member service is Gorey Credit Union’s primary objective. CEO Barry Monaghan feels that this is
achieved on the telephone with SyberNet’s CUtel solution. Staff members now have more time to
manage counter transactions and/or more complex queries on the telephone. Barry ensures
that Gorey Credit Union remains a very progressive Credit Union and their CUtel solution
is an important element of their success.

Manager of the CSCU, Ursula Nolan feels that the top feature of the CUtel solution, from the CSCU standpoint, is the ability for members to check their balance over the telephone
automatically. “The cost of providing staff to deal
with these routine calls would be huge”. Message of the Day is another very useful
feature for the CSCU. “We used it on a number of occasions, including during the bad weather
when it was particularly useful to inform members of changes to the opening hours of the
Public Office.”

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Latest News

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