Call Centre Module.

Reach New Levels of Customer Service with the 3CX Call Center Module

In today’s cut throat market, businesses of all sizes must be seen to be providing superior customer service to their existing and potential customers.

Traditional proprietary PBX’s with call centre functionality have proven to be either too expensive or difficult to set up. The 3CX Call Center module changes this as it provides professional call center features at an affordable price, allowing your business to focus on providing the best possible customer service.

Key 3CX Call Center Features:

Advanced Real time Queue Statistics

Monitor queue status

Review the number of callers in a queue

Log agents in and out of queues

Advanced Agent Statistics

Time an agent logged in/out of the queue

Review the number of answered/unanswered calls

Average and longest wait time and more

Wallboards

Call Back Feature

Allow your customers to hang up and retain their position in the queue

The customer is called back when an agent becomes available

Call back notification emails are sent to the supervisor

Additional Queue Strategies

Round Robin

Longest Waiting

Least Talk Time

Fewest Answered

Hunt By Threes – Random

Hunt By Threes – Prioritized

SLA Alerts

Supervisors and managers can be notified when callers have to wait beyond a configurable amount of time

Events are logged in order to meet customer service requirements

SLA notification emails are sent to the supervisor

Listen in

Supervisors can screen calls by listening in without the agent and caller knowing about it

Listen and Whisper

The supervisor may need to relate some important information to the agent without the customer hearing

Barge in

The supervisor can enter the call and assist the agent and customer

All the above features make it possible for your business to dramatically increase its employees productivity and boost sales at an affordable price.