Hi everyone, I wanted to alert you to an issue that was discovered with the latest iOS 8.3. It seems that on the iPad Air and Air 2 UC Surface experiences crashes. Unfortunately, we don't get prior notice for iOS updates so there's no way for us to stay ahead of the curve with potential issues. A quick web search will show that we aren't the only ones experiencing app crashes with iOS 8.3. Many other apps are seeing this on Air and Air 2 iPads. Our development team is looking into the issue and if it's something we can fix we'll have an update available as soon as possible.

As usual, we highly recommend NOT updating any operating system on your devices before first confirming with us that there are no known issues.

Thanks for the information. So I am lucky, I only updated my iPad 2 to iOS 8.3, not the iPad Air which is still on 8.2.

iOS 8.3 addressed a some WiFi connection issues. I was considering to update both my iPads immediately because I have experienced quite some connection issues with UC but the iPad Air was in use all the time and not able to be updated.

What is the strategy that PreSonus has in mind with the iOS update process? When it is safe to update, will PreSonus inform the iPad users somehow about this and show the green light at some point after a release? Can this be arranged by email also, for registered customers?

I'm wishing this forum post had instead (or also) been an email to all registered users of these products. The same evening as the original post (the April 13th), I had an embarrassing situation at a press conference for a Fortune 500 company, which would have been avoided if this had gone out as an email.

I've learned my lesson - to not update my iOS until the update is approved for UC Surface. I'll second the suggestion that there be somewhere on your site where we can check the status of testing on the latest iOS.

Any news on a fix for this? Seems it's near impossible to downgrade the iPad once it's upgraded. I have a band member who updated and can't downgrade his iPad Air. Now I need to find him another solution for Friday's gig! Help us!

The version numbers are different, but the process is the same. There are several sites where you can download the older iOS versions for your device(s). This is the one mentioned in that guide: http://www.idownloadblog.com/download/

I understand as a product manager how difficult this is. But if you have a product where your customers are highly dependent on the use of an iPad.Do not wait for the next version. bug fix would be nice.

Thanks for sharing your findings, Brian! Maybe it helps solving the stability issues in the next UC surface version.

Karyn, when in Airplane mode on an iPad with cellular capabilities, you can again enable WiFi and connect to the dedicated network. This way there are no messages coming in if this network of course has no connection to the WAN. And at the same time some battery power is saved.

Just bought an Ipad Air 2 a few days ago as my old Ipad 2 is getting old and unreliable. First thing I tested was UC Surface that kept crashing and so I turn to google and wind up here on this forum thread

Does anybody know a time frame for when either Presonus will release a new version of UC or apple will be releasing 8.4? as I'm desperate with one unreliable Ipad and now a brand new one I can't use! Other than the above mentioned possible fixes that unfortunately are not working for me, does anyone else have other things they have tried that worked for them?