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CarGurushttps://www.cargurus.com

Shelley

Nov 22, 2016

My experience was disappointing... I expressed interest in a Dodge Dakota Truck told the sales lady we were interested in test driving the truck but we lived 2 hours away wasn't sure when we could make to Ft Wayne. Sales lady said that the truck was going to be transferred to another car lot but would we like her to have them hold it so we could test drive it.... I said yes but they transferred the truck anyway.

This is one of the better buying experiences I've had, even though I bought an Accord at a Chevrolet dealer. Every one was neat and clean and respectful.Questions were answered best they could. They were very quick to return all calls there was no heavy pressure for extras.

Had a great experience with kelley chevrolet. I just emailed about the car to see if they had it and set up an appointment to come look at it with craig rider. He was informative, answered questions, and actually knew about the car he was selling. General manager even came and introduced himself as soon as i sat down to talk to my salesman. Very clean dealership also.

Old Dealer Reviews

CarGurushttps://www.cargurus.com

Michigan resident

Sep 24, 2014

I did hear back from the dealer, after already going to the dealer to
check out the car. Fortunately, the info the CarGurus sent to me
helped. The info from CarGurus showed the car had been on the
dealers lot for 79 days. The sales rep started to tell me that they had
"recently" purchased the car, and was surprised when I showed the
fact that they had already had it for 79 days. I did actually buy the
car, but when I received the Title, paperwork, etc. it was incorrectly
done, so I couldn't register the car in Michigan. Had to take the
paperwork back to have it redone-hoping it is done right the second
time. When I called the sales rep for help on this issue-he NEVER
called me back. Apparently he had his commission on the way, and I
was now on my own. I did get the right office/person after being
transferred three times. Might buy another car from this dealer, but
won't ever deal with that Internet sales rep again.

Drove two hours to look at vehicle
on a Saturday. Called Monday
morning and made an offer which
they countered with the asking
price. Sent in another offering
Tuesday which wasn't returned
right away. I assumed it was
being considered so I just let it sit.
Found out salesman had day off
and they sold to someone else.
Found a better deal.