Search

What should I do if an On Demand show is taking too long to download to my DVR playlist?

Verify that your Internet connection is working properly. Then check the back of your HD DVR receiver to make sure the green lights are flashing, which indicates an active Ethernet connection. A slow bandwidth speed may be caused by other people in the house using the Internet, a faulty connection, or a problem with your Internet provider.

Was This Helpful?

We appreciate you taking the time to help us improve our support site. Please take a minute to tell us how we can improve this answer to better serve you.
Important: Comments are collected and periodically reviewed to help us improve answers in our knowledgebase.
Due to the volume of feedback we receive, we are not able to respond to comments submitted here.
If you require a response, please refer to our Contact Us page for ways you can contact DirecTV or click "email us" after you close this screen.