Unified Communications and the Power of Success

Unified Communications bridges the gap between voice, data, and mobile networks. Technology platforms such as instant messaging (IM), presence, voicemail, VoIP, web/audio/video conferencing, and mobility are integrated to increase productivity and streamline the end-user experience. Before plunging head first into a UC venture, firms need to understand the evolving generational attitude and the potential organizational shift that is generated by introducing new technology.