DoD is working on solutions for a number of challenges that they are certain to encounter in the years to come. Implementing these changes will be difficult and may take a long time, but adapting to today’s obstacles will not be impossible.

Cybersecurity is everywhere. Major attacks dominate the media, agencies shape their strategies around security, and almost all new employees have to learn about computer safety tips when they start a new job. But despite this apparent pervasive quality of cybersecurity, many agencies still struggle to develop a clear to-do list.

If you think government isn’t in the customer experience business, think again. Every American deals with government on a daily basis – whether you know it or not – which is why improving customer service is paramount. But the government still has a long way to go. The Forrester’s Customer Experience Index (CX Index) hasRead… Read more »