{"body":"<p>If routines aren't working for you, make sure your bed is still online and you are getting in bed after your scheduled bed time. We recommend editing your routine if you typically go to bed more than 30 minutes before or after your scheduled routine.</p>\n<p>This article helps with</p>\n<ul>\n<li>My routine didn't start.</li>\n<li>I'm not getting bedtime notifications.</li>\n<li>I turned my routine off, but it's still on.</li>\n<li>Foot warming didn't turn on or off automatically.</li>\n<li>I want foot warming to stay on after I get in bed.</li>\n</ul>\n<h1>My routine didn’t start.</h1>\n<p>Foot warming will turn on automatically 30 minutes before your scheduled bed time. </p>\n<p>Make sure you have foot warming set to your routine.</p>\n<p>Make sure you aren't in your bed 30 minutes before your scheduled bed time. Foot warming won't turn on automatically if you are already in bed.</p>\n<p>We recommend turning foot warming on and off with Bed Control on nights you aren’t following your routine. </p>\n<h1>I'm not receiving bedtime notifications.</h1>\n<p>Turn SleepIQ app notifications on in your mobile device settings.</p>\n<p>Turn notifications on in your SleepIQ App settings.</p>\n<ol>\n<li>Tap Settings.</li>\n<li>Tap your name.</li>\n<li>Tap Notifications.</li>\n<li>Turn notifications on.</li>\n</ol>\n<h1>I turned my routine off, but it still shows on.</h1>\n<p>Make sure your bed is online and tap Save after turning your routine on or off. </p>\n<p>You can check the status of your bed in your SleepIQ<sup>®</sup> app settings.</p>\n<ul>\n<li>Your bed needs to be online in order for your routine to be saved or adjusted. If your bed goes offline, you won’t be able to add, delete, or edit an existing routine until your bed is back online. Read <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235812407-Reconnect-SleepIQ-\">Reconnect SleepIQ<sup>®</sup></a> for steps to get back online if your bed goes offline. </li>\n<li>If you are not seeing the change you made and your bed is online try switching to another screen, and then return to your Sleeper Profile Screen. If that doesn’t work try logging out and logging back in to the app.</li>\n</ul>\n<h1>Footwarming didn’t turn on or off automatically</h1>\n<h2>Footwarming didn’t turn on when I got in bed.</h2>\n<ul>\n<li>Foot warming will turn on 30 minutes before you get in bed when used with routines. Rapid Sleep Onset will be disabled on days you are in bed before your scheduled bedtime. We recommend using your bed controls to turn foot warming on and off manually on days you are not following your routine. </li>\n</ul>\n<h2>Foot warming didn’t turn OFF when I got in bed.</h2>\n<ul>\n<li>When used with routines, foot warming will turn off automatically when you get in bed for the night. If your foot warmer is turning on, but doesn’t turn off when you get in bed, your bed is most likely offline. You can check the status of your bed in the settings of the SleepIQ<sup>®</sup> app. </li>\n<li>When your bed is offline you can still control your bed manually through your bed controls. Your foot warming will resume normal functioning and you will be able to add, delete, and edit existing routines again, once your bed is back online. </li>\n</ul>\n<p><u>How to get back online:</u></p>\n<ul>\n<li>\n<p>Update your Wi-Fi information if your credentials have changed.</p>\n</li>\n<li>\n<p>Unplug and plug in your bed to restart your pump.</p>\n</li>\n</ul>\n<p>If these steps do not resolve your connection status read <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235812407-Reconnect-SleepIQ-\">Reconnect SleepIQ<sup>®</sup></a>.</p>\n<p> </p>\n<h1>I want foot warming to stay on longer.</h1>\n<ul>\n<li>If you like the extra warmth, and don’t want foot warming to shut off when you get in bed, we recommend turning foot warming back on once you get in bed.</li>\n<li>If you purchased an optional remote, you can set a timer to turn foot warming off after a set amount of time, 15 minutes, 30 minutes, 45 minutes, all the way up to 3 hours. You choose what works best for you. If no timer is set, foot warming will stay on for up to 10 hours or until turned off. </li>\n</ul>\n<h2 class=\"wysiwyg-indent1\">How To Set a Timer</h2>\n<ul>\n<li>Just press the foot warming button to turn foot warming on, and then press the timer button to set your timer. We recommend starting with the lowest setting, and adjusting from there. Timers are available through the physical remote only. You can purchase a remote <a href=\"https://www.sleepnumber.com/sn/en/Bedding/Bed-Accessories/p/comp-Remote\">online</a> or at your local store. </li>\n</ul>\n<p>If this information does not answer your question please call us or chat with us online for support.</p>\n<p> </p>","id":360007813253,"section_id":206499148,"label_names":["Routine","Add Routine"],"promoted":false,"snUrl":"/support/articles/360007813253-Problem-With-Routines","title":"Problem With Routines"}

{"description":"","id":204141508,"name":"Fix a Problem","sections":[{"articles":[{"body":"<p>If an option is missing from the home screen of your FlexFit or SleepIQ System remote, the remote needs to be re–synced to your bed.</p>\n<p>Before you begin, verify all the power connections to the Firmness Control System are firmly inserted and any other components attached to your bed (SleepIQ System, the FlexFit Control System and the DualTemp engines) are also securely plugged in. The FlexFit Control System should be plugged into a wall outlet, not a surge protector. Proceed to complete a Factory Reset on your remote.</p>\n<p><iframe src=\"https://www.youtube.com/embed/TWKyxDxJj2E\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></p>\n<p> </p>\n<p><a href=\"https://www.sleepnumber.com/mam/celum/celum_assets/8825360056350_Universal_Remote_Manual.pdf\" target=\"_blank\" rel=\"noopener\">View Sleep Number remote set-up instructions</a> (PDF)</p>","id":235644508,"section_id":207243748,"label_names":["test"],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/235644508-Sleep-Number-Bed-Position-SleepIQ-or-DualTemp-options-missing","title":"Sleep Number, Bed Position, SleepIQ® or DualTemp options missing"},{"body":"<p>If the back-light on your Sleep Number remote has dimmed or gone out completely, this is due to a dead or low battery.</p>\n<p>Replace the batteries, and check to make sure they are inserted properly. The battery cover can be popped off the back of your remote to replace or check the batteries.</p>\n<p>If you are still having issues, please <a href=\"http://www.sleepnumber.com/contact-us\">contact us</a> so that we can help identify the issue.</p>","id":235715727,"section_id":207243748,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/235715727-Remote-back-light-stopped-working","title":"Remote back-light stopped working"},{"body":"<p>If your Sleep Number Firmness Control System remote is inflating and deflating the wrong side of the bed, it is likely the left and right hoses connected to your Firmness Control System are not properly installed.</p>\n<p> </p>\n<h2><strong>Verify hose connections<br></strong></h2>\n<p>Please check your connections to ensure your left and right hoses are connected to the air chamber on the corresponding side of the bed. If you need help locating these hoses, please refer to your <a href=\"https://www.sleepnumber.com/support/categories/204218668-Warranty-Manuals\" target=\"_blank\" rel=\"noopener\">bed’s manual</a>.</p>\n<p> </p>\n<h2><strong>Adjustable bases<br></strong></h2>\n<p>If you have a <a href=\"https://www.sleepnumber.com/c/mattresses/king\">Split King</a> or FlexTop King FlexFit adjustable base, and your remote is not operating your Sleep Number and Bed Position on the same side of the bed, it is likely that one of the components is not installed properly.</p>\n<p>Please check the hose connections on your Firmness Control System to ensure the right and left hoses are connected to the corresponding air chambers. Also check the FlexFit junction cables to be sure that the right side base is plugged into the corresponding Sleep Number right side of the FlexFit Control System, and the left base is plugged into the corresponding Sleep Number Left side of the FlexFit Control System.</p>\n<p><br>If your problem persists after verifying your connections are correct, please <a href=\"https://www.sleepnumber.com/contact-us\">contact Customer Service.</a></p>","id":235644368,"section_id":207243748,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/235644368-Remote-operating-wrong-side-of-bed","title":"Remote operating wrong side of bed"},{"body":"<p>In rare instances a low battery may cause your Sleep Number to not display properly, even when the backlight is still functioning on a wireless remote.</p>\n<p>If a fresh battery does not resolve the issue or your remote(s) is hardwired into your Firmness Control System, then please <a href=\"http://www.sleepnumber.com/contact-us\">contact Customer Service</a>.</p>","id":235715567,"section_id":207243748,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/235715567-Remote-missing-portions-of-my-Sleep-Number-setting","title":"Remote missing portions of my Sleep Number® setting"}],"categoryId":204141508,"id":207243748,"name":"Remote issues","snUrl":"/support/sections/207243748-Remote-issues"},{"articles":[{"body":"<p>Applies To: Traditional Sleep Number Mattresses. </p>\n<p>It’s important to know that because Sleep Number® beds are made primarily of fabric and foam we expect to see a little curvature along the edges and a small amount of bowing doesn’t necessarily mean that your cover needs to be replaced. Please follow this guide to check if your mattress cover is stretched.</p>\n<p> </p>\n<h2>Before You Begin</h2>\n<p>Remove all bedding from your mattress and set both sides of your bed to 100 while not in the bed.</p>\n<p><strong> </strong></p>\n<h2>Measure the Mattress Cover</h2>\n<p>Take three measurements of the width (side to side) of your mattress: one at the head, on at the middle, and one at the foot. Please make sure these measurements are taken from the widest point of the head, foot, and center of the mattress. You may want to have a second person assist you in order to get the most accurate reading possible.</p>\n<p><strong> </strong></p>\n<h2>For FlexFit™ Adjustable Base Owners</h2>\n<p><strong>Please Note:</strong> If you own a FlexFit™ adjustable base, it will always be about one inch narrower than your mattress so it can fit into a standard bed frame. If you notice that your mattress is hanging over the side by more than one inch, or if your mattress is sliding on your base, please check the Mattress Sliding on Base guide.</p>\n<p> </p>\n<p><a href=\"https://www.sleepnumber.com/contact-us\">Contact us</a> with the results of your troubleshooting for further assistance.</p>\n<p> </p>","id":360019125273,"section_id":206499148,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/360019125273-My-Mattress-Hangs-Over-My-Base","title":"My Mattress Hangs Over My Base"},{"body":"<p>Applies To: Traditional Sleep Number Mattresses. Does not apply to Sleep Number 360 smart mattresses.</p>\n<h2>Overview</h2>\n<p>You can adjust the amount of air in your mattress to your desired comfort level, which makes it normal to see an impression where your body lays, especially if you have a lower Sleep Number setting. If you are noticing a dip that doesn't go away when your bed is filled to 100 on both sides, follow these steps to inspect your mattress. </p>\n<h2>Steps</h2>\n<p>1. Remove all bedding.</p>\n<p>2. Locate the zipper at the head of the bed and unzip to remove the top cover panel.</p>\n<p>3. Use your hands to inspect the foam comfort layer.</p>\n<ul>\n<li>Note: c2 models do not have a foam comfort layer. </li>\n</ul>\n<p>4. Place the foam between both hands to feel from the corner to where your body lies.</p>\n<ul>\n<li>You are feeling to see if the foam is softer, less supportive, or thinner than the corner of the pad. If you notice a loss of support<a href=\"https://www.sleepnumber.com/contact-us\" target=\"_self\"> contact us</a> for help ordering a replacement comfort layer.</li>\n</ul>\n<p>5. Hold the top cover panel on one side and shake like a rug to fluff. Repeat on all four sides before zipping back on.</p>\n<p> </p>\n<h2> </h2>\n<p> </p>","id":360018963594,"section_id":206499148,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/360018963594-My-Mattress-Has-Dips-or-Impressions","title":"My Mattress Has Dips or Impressions"},{"body":"<p><iframe src=\"https://zingtree.com/deploy/tree.php?z=embed&amp;tree_id=292110385000&amp;style=panels&amp;persist_names=Restart&amp;persist_node_ids=1\" width=\"100%\" frameborder=\"0\" seamless=\"\">\n</iframe></p>\n<script type=\"text/javascript\" src=\"https://zingtree.com/js/iframeResizerSmart.js\"></script>\n<script type=\"text/javascript\">// <![CDATA[\niFrameResize();\n// ]]></script>","id":360017471894,"section_id":206499148,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/360017471894-My-Bed-Won-t-Inflate-Or-Deflate","title":"My Bed Won't Inflate Or Deflate"},{"body":"<p>The sidewalls in your Sleep Number® bed provide support and create the shape of your mattress. If part your sidewall becomes misshapen or broken down you may lose some of this support. Please follow this guide to check your sidewalls for damage or wear.</p>\n<h2>Before You Begin</h2>\n<ul>\n<li>Remove all bedding from you mattress.</li>\n<li>Set both sides of your bed to 100 while not in the bed.</li>\n</ul>\n<h2>Steps</h2>\n<p>1. Open your mattress cover.</p>\n<ul>\n<li>Locate the zipper at the head of your bed and completely unzip. If the bed is a Duvet-style and has two zippers, unzip the top zipper.</li>\n<li>Remove the top panel of the mattress cover and set it aside.</li>\n</ul>\n<p><img src=\"https://selectcomforthelp.zendesk.com/hc/article_attachments/360027742194/LegacyMattressZipper.jpg\" alt=\"LegacyMattressZipper.jpg\"></p>\n<p>2. Check the firmness of your foam side and end walls.</p>\n<ul>\n<li>Remove the foam side or end wall and carefully inspect it for tears, rips, or other damage.</li>\n<li>Squeeze one end of the foam wall between your hands, then squeeze several spots near the center of the foam wall.</li>\n<li>If the center of the foam wall is softer, less supportive, or thinner than the end, the wall may need to be replaced.</li>\n</ul>\n<p>If your foam side or end wall is damaged or has lost firmness, <a href=\"https://www.sleepnumber.com/contact-us\">contact us</a> with the results of your troubleshooting for further assistance.</p>","id":360016085054,"section_id":206499148,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/360016085054-Foam-Side-And-End-Wall-Troubleshooting","title":"Foam Side And End Wall Troubleshooting"},{"body":"<p>The foam comfort pad located underneath your mattress cover provides the majority of padding for your Sleep Number® bed. If the comfort pad in your bed develops a crack, tear, or has lost firmness it can cause discomfort. Please follow these steps to check your foam comfort pad for damage or compression.</p>\n<h2>Before You Begin</h2>\n<ul>\n<li>Remove all bedding from your mattress.</li>\n<li>Set both sides of your bed to 100 while not in the bed.</li>\n</ul>\n<h2>Steps</h2>\n<p>1. Open your mattress cover.</p>\n<ul>\n<li>Locate the zipper at the head of your bed and completely unzip. If the bed is a Duvet-style and has two zippers, unzip the top zipper.</li>\n<li>Remove the top panel of the mattress cover and set it aside.</li>\n</ul>\n<p>2. Check the foam comfort pad(s) for damage.</p>\n<ul>\n<li>Carefully check your foam comfort pad for tears, rips, or other damage.</li>\n<li>Tears may begin to develop in the bottom of the pad without ripping through the top.Flip it over and check the bottom as well.</li>\n</ul>\n<p>3. Check the firmness of your foam comfort pad(s).</p>\n<ul>\n<li>Place one hand under the corner for the foam comfort pad and your other hand on top of it so the pad is sandwiched between your hands.</li>\n<li>Squeeze the pad between your hands to check the feel of the foam.</li>\n<li>Move your hands to the area of the pad where the center of your body would be when lying down.</li>\n<li>Squeeze the pad between your hands again. If the area is softer, less supportive, or thinner than the corner of the pad, your foam comfort pad may need to be replaced.</li>\n</ul>\n<p>Note: You can help reduce wear and tear on your foam comfort pad by occasionally rotating the pad 180 degrees (so the head is at the foot and vice versa). This step isn’t required, but may help prolong the life of this component.</p>\n<p>If your foam comfort pad is damaged or has lost firmness, <a href=\"https://www.sleepnumber.com/contact-us\">contact us</a> with the results of your troubleshooting for further assistance.</p>","id":360016182593,"section_id":206499148,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/360016182593-Foam-Comfort-Pad-Troubleshooting","title":"Foam Comfort Pad Troubleshooting"},{"body":"<p><iframe src=\"https://zingtree.com/deploy/tree.php?z=embed&amp;tree_id=506012928000&amp;style=panels&amp;persist_names=Restart&amp;persist_node_ids=1\" width=\"100%\" frameborder=\"0\" seamless=\"\">\n</iframe></p>\n<script type=\"text/javascript\" src=\"https://zingtree.com/js/iframeResizerSmart.js\"></script>\n<script type=\"text/javascript\">// <![CDATA[\niFrameResize();\n// ]]></script>","id":360015837314,"section_id":206499148,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/360015837314-My-Bed-Is-Losing-Air","title":"My Bed Is Losing Air"},{"body":"<p><iframe src=\"https://zingtree.com/deploy/tree.php?z=embed&amp;tree_id=604436102000&amp;style=panels&amp;persist_names=Restart&amp;persist_node_ids=2\" width=\"100%\" frameborder=\"0\" seamless=\"\">\n</iframe></p>\n<script type=\"text/javascript\" src=\"https://zingtree.com/js/iframeResizerSmart.js\"></script>\n<script type=\"text/javascript\">// <![CDATA[\niFrameResize();\n// ]]></script>","id":360016043833,"section_id":206499148,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/360016043833-360-Bed-Hose-Plugging-Instructions","title":"360™ Bed Hose Plugging Instructions"},{"body":"<p><iframe src=\"https://zingtree.com/deploy/tree.php?z=embed&amp;tree_id=527821685&amp;style=panels&amp;persist_names=Restart&amp;persist_node_ids=1\" width=\"100%\" frameborder=\"0\" seamless=\"\">\n</iframe></p>\n<script type=\"text/javascript\" src=\"https://zingtree.com/js/iframeResizerSmart.js\"></script>\n<script type=\"text/javascript\">// <![CDATA[\niFrameResize();\n// ]]></script>","id":360015552114,"section_id":206499148,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/360015552114-Both-My-Remotes-Control-The-Same-Side-or-The-Same-DualTemp-Layer","title":"Both My Remotes Control The Same Side or The Same DualTemp™ Layer"},{"body":"<p><iframe src=\"https://zingtree.com/deploy/tree.php?z=embed&amp;tree_id=251432610000&amp;style=panels&amp;persist_names=Restart&amp;persist_node_ids=1\" width=\"100%\" frameborder=\"0\" seamless=\"\">\n</iframe></p>\n<script type=\"text/javascript\" src=\"https://zingtree.com/js/iframeResizerSmart.js\"></script>\n<script type=\"text/javascript\">// <![CDATA[\niFrameResize();\n// ]]></script>","id":115004432834,"section_id":206499148,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/115004432834-My-DualTemp-Layer-Doesn-t-Work","title":"My DualTemp™ Layer Doesn't Work"},{"body":"<p><em>This article covers troubleshooting your FlexFit™ smart adjustable base. For all other adjustable bases, please refer to </em><em><a href=\"https://www.sleepnumber.com/support/categories/204141508-Fix-a-Problem/articles/235185727-Troubleshooting-my-FlexFit-adjustable-base\">Troubleshooting my FlexFit Adjustable Base</a>.</em></p>\n<p> </p>\n<h2>\n<strong>Verifying your bed is a Sleep Number 360</strong><strong>™ </strong><strong>smart bed:</strong>\n</h2>\n<p>Check to see that your bed has</p>\n<ul>\n<li>Favorite Button on the side of the bed</li>\n<li>One power cord at the head of the bed</li>\n<li>Control System stored inside the base of the bed (not on the floor) </li>\n</ul>\n<p> </p>\n<h2><strong>My Sleep Number Base Won’t Adjust</strong></h2>\n<p>Check to see if there is anything obstructing your adjustable base from moving or if there is any bedding caught between the frame and the adjustable platform. Be sure to check for obstructions under the bed and all the way around the bed that may be caused by your furniture or items stored under the bed. </p>\n<p>The Favorite button on the side of your bed will light up amber or orange when there is an obstruction. Usually clearing the obstruction will resolve the issue.</p>\n<p> </p>\n<p><strong>Additional Steps:</strong></p>\n<ul>\n<li>Unplug your bed and plug it back in to reset the control system.</li>\n<li>Try adjusting your FlexFit™ smart adjustable base with the SleepIQ<sup>®</sup> app. Use the up and down arrows or a preset bed position.</li>\n<li>Follow any pop-up instructions provided through the SleepIQ<sup>®</sup> app when attempting to raise or lower your adjustable base.</li>\n</ul>\n<p> </p>\n<h2><strong>Please Switch to BLE Control Message</strong></h2>\n<p>The SleepIQ<sup>®</sup> app uses Bluetooth to connect to your bed and control your FlexFit™ smart adjustable base. </p>\n<p><em>When controlling your FlexFit™ smart adjustable base:</em></p>\n<ul>\n<li>Turn Bluetooth on in your device settings.</li>\n<li>Be in bed or next to your bed.</li>\n<li>Switch to BLE control if prompted by the SleepIQ<sup>®</sup> app.</li>\n<li>One device can connect to the bed via Bluetooth at a time. If you and your partner are using different devices to control your bed, you will be able to take turns connecting your apps to the bed. If your partner is currently connected to the bed, you will be able to connect after they close their SleepIQ<sup>®</sup> app or drop their Bluetooth connection.</li>\n</ul>\n<p> </p>\n<h2><strong>Foot Warming Doesn’t Turn ON/OFF Manually</strong></h2>\n<p>Things to try:</p>\n<ol>\n<li>Check to make sure your bed is plugged in. The power cord is located at the head of your bed.</li>\n<li>Try switching to a different screen in the SleepIQ<sup>®</sup> app and returning to the Accessories Tab.</li>\n<li>Make sure Foot warming is connected to your bed. There are two connections to check:</li>\n</ol>\n<ul>\n<li>Check the gray cable under your bed next to your air hose connections located on both sides of the bed.</li>\n<li>Check the black power connection on your pump.</li>\n</ul>\n<p> <img src=\"https://selectcomforthelp.zendesk.com/hc/article_attachments/115000422153/cable.png\" alt=\"cable.png\" width=\"724\" height=\"414\"></p>\n<p>Read <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/115000135514-Using-Footwarming\">Using Footwarming</a> to learn more about this feature of your bed. </p>\n<p> </p>\n<p>If these steps do not resolve the issue you are experiencing please call or chat with us online for additional support. In rare cases, we may need to send a technician out to service your FlexFit™ smart adjustable base if we are not able to resolve the problem over the phone. </p>","id":115000134234,"section_id":206499148,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/115000134234-Troubleshooting-My-FlexFit-Smart-Adjustable-Base","title":"Troubleshooting My FlexFit™ Smart Adjustable Base"},{"body":"<p><em>This article provides some helpful tips if you think Responsive Air™ on your bed may not be working properly.</em></p>\n<p><em><a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/115000111913\">Learn more about Responsive Air™</a>. </em></p>\n<p> </p>\n<p><span class=\"wysiwyg-font-size-large\"><strong>When Responsive Air</strong><strong>™</strong> <strong>Doesn’t Seem to Be</strong> <strong>Working</strong></span></p>\n<p><strong>General Tips</strong></p>\n<ul>\n<li>Make sure your bed is online. You can check the status of your bed in SleepIQ<sup>®</sup> settings. Read <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235812407-Reconnect-SleepIQ-\">Reconnect SleepIQ<sup>®</sup></a> for help getting back online.</li>\n<li>Go to Bed Controls to make sure you have Responsive Air™ turned on for your side of the bed.</li>\n</ul>\n<p> </p>\n<p>Responsive Air™ will not make adjustments when the head or foot of the bed is elevated higher than the Snore position. </p>\n<p>Responsive Air™ will adjust one side of the bed at a time.</p>\n<p>If your pump seems to be adjusting all the time it is possible that your bed has a slow leak. Check to make sure your air hoses are securely connected to your pump and both sides of the bed. If this does not resolve your issue please chat with us online or call us for further support. </p>\n<p> </p>","id":115000114274,"section_id":206499148,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/115000114274-Troubleshooting-Responsive-Air-","title":"Troubleshooting Responsive Air™"},{"body":"<p>If routines aren't working for you, make sure your bed is still online and you are getting in bed after your scheduled bed time. We recommend editing your routine if you typically go to bed more than 30 minutes before or after your scheduled routine.</p>\n<p>This article helps with</p>\n<ul>\n<li>My routine didn't start.</li>\n<li>I'm not getting bedtime notifications.</li>\n<li>I turned my routine off, but it's still on.</li>\n<li>Foot warming didn't turn on or off automatically.</li>\n<li>I want foot warming to stay on after I get in bed.</li>\n</ul>\n<h1>My routine didn’t start.</h1>\n<p>Foot warming will turn on automatically 30 minutes before your scheduled bed time. </p>\n<p>Make sure you have foot warming set to your routine.</p>\n<p>Make sure you aren't in your bed 30 minutes before your scheduled bed time. Foot warming won't turn on automatically if you are already in bed.</p>\n<p>We recommend turning foot warming on and off with Bed Control on nights you aren’t following your routine. </p>\n<h1>I'm not receiving bedtime notifications.</h1>\n<p>Turn SleepIQ app notifications on in your mobile device settings.</p>\n<p>Turn notifications on in your SleepIQ App settings.</p>\n<ol>\n<li>Tap Settings.</li>\n<li>Tap your name.</li>\n<li>Tap Notifications.</li>\n<li>Turn notifications on.</li>\n</ol>\n<h1>I turned my routine off, but it still shows on.</h1>\n<p>Make sure your bed is online and tap Save after turning your routine on or off. </p>\n<p>You can check the status of your bed in your SleepIQ<sup>®</sup> app settings.</p>\n<ul>\n<li>Your bed needs to be online in order for your routine to be saved or adjusted. If your bed goes offline, you won’t be able to add, delete, or edit an existing routine until your bed is back online. Read <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235812407-Reconnect-SleepIQ-\">Reconnect SleepIQ<sup>®</sup></a> for steps to get back online if your bed goes offline. </li>\n<li>If you are not seeing the change you made and your bed is online try switching to another screen, and then return to your Sleeper Profile Screen. If that doesn’t work try logging out and logging back in to the app.</li>\n</ul>\n<h1>Footwarming didn’t turn on or off automatically</h1>\n<h2>Footwarming didn’t turn on when I got in bed.</h2>\n<ul>\n<li>Foot warming will turn on 30 minutes before you get in bed when used with routines. Rapid Sleep Onset will be disabled on days you are in bed before your scheduled bedtime. We recommend using your bed controls to turn foot warming on and off manually on days you are not following your routine. </li>\n</ul>\n<h2>Foot warming didn’t turn OFF when I got in bed.</h2>\n<ul>\n<li>When used with routines, foot warming will turn off automatically when you get in bed for the night. If your foot warmer is turning on, but doesn’t turn off when you get in bed, your bed is most likely offline. You can check the status of your bed in the settings of the SleepIQ<sup>®</sup> app. </li>\n<li>When your bed is offline you can still control your bed manually through your bed controls. Your foot warming will resume normal functioning and you will be able to add, delete, and edit existing routines again, once your bed is back online. </li>\n</ul>\n<p><u>How to get back online:</u></p>\n<ul>\n<li>\n<p>Update your Wi-Fi information if your credentials have changed.</p>\n</li>\n<li>\n<p>Unplug and plug in your bed to restart your pump.</p>\n</li>\n</ul>\n<p>If these steps do not resolve your connection status read <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235812407-Reconnect-SleepIQ-\">Reconnect SleepIQ<sup>®</sup></a>.</p>\n<p> </p>\n<h1>I want foot warming to stay on longer.</h1>\n<ul>\n<li>If you like the extra warmth, and don’t want foot warming to shut off when you get in bed, we recommend turning foot warming back on once you get in bed.</li>\n<li>If you purchased an optional remote, you can set a timer to turn foot warming off after a set amount of time, 15 minutes, 30 minutes, 45 minutes, all the way up to 3 hours. You choose what works best for you. If no timer is set, foot warming will stay on for up to 10 hours or until turned off. </li>\n</ul>\n<h2 class=\"wysiwyg-indent1\">How To Set a Timer</h2>\n<ul>\n<li>Just press the foot warming button to turn foot warming on, and then press the timer button to set your timer. We recommend starting with the lowest setting, and adjusting from there. Timers are available through the physical remote only. You can purchase a remote <a href=\"https://www.sleepnumber.com/sn/en/Bedding/Bed-Accessories/p/comp-Remote\">online</a> or at your local store. </li>\n</ul>\n<p>If this information does not answer your question please call us or chat with us online for support.</p>\n<p> </p>","id":360007813253,"section_id":206499148,"label_names":["Routine","Add Routine"],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/360007813253-Problem-With-Routines","title":"Problem With Routines"},{"body":"<p><em>Read below for what to do if you are having trouble pairing your bed or logging into the SleepIQ<sup>®</sup> app</em><em>. If you are experiencing an issue that is not listed, please contact us so that we can help.</em></p>\n<p> </p>\n<p><strong>You’ll find help with:</strong></p>\n<ul>\n<li>Registering your SleepIQ<sup>®</sup> account</li>\n<li>Logging into the SleepIQ<sup>®</sup> app</li>\n<li>Pairing your bed</li>\n<li>Pairing a replacement pump</li>\n</ul>\n<p> </p>\n<h2><span class=\"wysiwyg-font-size-large\"><strong>Registering my SleepIQ</strong><strong><sup>®</sup></strong><strong> account</strong></span></h2>\n<p><strong>Help with registering my account </strong></p>\n<p> </p>\n<p>Before logging in you’ll need to register your account. Tap “Get Started Sleeping Better” to register your account.</p>\n<ul>\n<li>Make sure you are registering with the same email address you provided at that point of purchase.</li>\n<li>Check your receipt or order confirmation email to find your order number.</li>\n<li>Check for typos when entering your email address and order number.</li>\n<li>Finish registration by adding sleeper profiles.</li>\n<li>Call or chat with us if you need help verifying your order number or which email address you provided at the time of purchase.</li>\n</ul>\n<p><strong> </strong></p>\n<p><strong>My app says this account is already active. </strong></p>\n<p> </p>\n<p>It looks like you already started the registration process. Try logging back in to pick up where you left off. </p>\n<p><strong> </strong></p>\n<h2><span class=\"wysiwyg-font-size-large\"><strong>Logging into the </strong><strong>SleepIQ</strong><strong><sup>®</sup></strong> <strong>app</strong></span></h2>\n<p><strong>Help with logging into the </strong><strong>SleepIQ</strong><strong><sup>®</sup></strong> <strong>app</strong></p>\n<p> </p>\n<ul>\n<li>Check for typos when entering your email address and password.</li>\n<li>Make sure you are on the <a href=\"https://www.sleepnumber.com/sn/en/login\">SleepIQ<sup>®</sup> account login page</a>, not the <a href=\"https://www.sleepnumber.com/sn/en/inner-circle/login\">InnerCircle account page</a>.</li>\n<li>Sleep Partners logging in with their own email should validate their email address before attempting to log into the SleepIQ<sup>®</sup> app.</li>\n</ul>\n<p> </p>\n<p>Please contact Customer Service for additional help if this information does not resolve your issue.</p>\n<p> </p>\n<p><strong>I don’t know my password.</strong></p>\n<p><strong> </strong></p>\n<p>Tap “Forgot Password” to receive an email to reset your password. </p>\n<p> </p>\n<p> </p>\n<h2><span class=\"wysiwyg-font-size-large\"><strong>Pairing my bed</strong></span></h2>\n<p><strong>Help with pairing my bed to my account</strong></p>\n<p> </p>\n<p>For successful pairing:</p>\n<ul>\n<li>Assemble your mattress, connect all hoses and plug in your bed before beginning pairing.</li>\n<li>Switch Bluetooth on in your device settings.</li>\n<li>Have your Wi-Fi network name and password handy.</li>\n<li>Stand next to your bed the whole time.</li>\n<li>Leave your wireless device next to your bed if you need to leave the room to check your router or for some other reason.</li>\n<li>Complete any pending software updates on your device.</li>\n</ul>\n<p> </p>\n<p><strong>The </strong><strong>SleepIQ</strong><strong><sup>®</sup> app isn’t finding or detecting my bed.</strong></p>\n<p> </p>\n<ul>\n<li>Make sure your bed is plugged in and the third LED on your pump is blinking.</li>\n<li>Stand next to the bed while pairing.</li>\n<li>Try turning Bluetooth off and on in your device settings.</li>\n<li>Try restarting your device.</li>\n<li>Complete any pending software updates on your device.</li>\n</ul>\n<p> </p>\n<p>If you have tried all of these recommendations, please give us a call for additional help pairing your bed. </p>\n<p><strong> </strong></p>\n<p><strong>My Wi-Fi network doesn’t show up in the list of available networks.</strong></p>\n<p>Your pump is looking for your router. Leave your phone next to your bed, and make sure your router is plugged in. You may need to unplug and plug in your router to restart your router.</p>\n<p> </p>\n<p>Other things to try:</p>\n<ul>\n<li>If you have a hidden network, manually add your network (these fields are case sensitive).</li>\n<li>Verify your router is set up to run 2.4GHz. If you are unsure, please contact your internet service provider for assistance verifying or changing your router settings.</li>\n<li>Make sure your Wi-Fi network is set up with a password.</li>\n</ul>\n<p><strong> </strong></p>\n<p><strong>Failure to Connect to Network.</strong></p>\n<ul>\n<li>Make sure your internet service is working. Try unplugging and plugging in your router to reset your internet connection.</li>\n<li>Leave your device next to your bed while checking your router.</li>\n<li>Hit Retry after your router finishes rebooting.</li>\n</ul>\n<p> </p>\n<p><strong>Invalid Wi-Fi password error</strong></p>\n<p>If you are seeing an invalid password message on the screen, tap the back arrow to re-enter your Wi-Fi password before hitting Retry. Passwords are case sensitive. </p>\n<p> </p>\n<p><strong>My phone is asking me for a Bluetooth password. What does this mean?</strong></p>\n<p>A Bluetooth password is not required to set up SleepIQ<sup>®</sup> technology. Try hitting cancel, and continue to pairing. </p>\n<p> </p>\n<p><strong>More than one bed shows up during pairing.</strong></p>\n<p>This could happen if you have more than one smart bed with SleepIQ<sup>®</sup> technology. To prevent mixing up your beds during pairing, match the pump MAC address (found on the bottom of your pump) to the MAC address/bed IDs showing up in the list of available beds during pairing. Select the one that matches to ensure you are pairing the right bed. </p>\n<p><strong> </strong></p>\n<p>Please contact Customer Service for additional help this information does not resolve your issue.</p>\n<p><strong> </strong></p>\n<p> </p>\n<h2><span class=\"wysiwyg-font-size-large\"><strong>Pairing my replacement pump</strong></span></h2>\n<p>Disconnect your existing Firmness Control™ system (the pump that controls your bed). This is located on the floor at the head of your bed. Connect your replacement pump to your bed and plug in your bed before pairing. </p>\n<p> </p>\n<p>For an it™ bed or a Sleep Number 360™ smart bed on an integrated base the pump is located inside a compartment at the left foot of the base. Lift the mattress to access the pump storage compartment. </p>\n<p> </p>\n<p>For a FlexFit™ smart adjustable base, the pump is located at the left foot of the base in a compartment under the platform. </p>\n<p> </p>\n<p>After you have installed your replacement pump, follow these steps to pair your new pump to your SleepIQ<sup>®</sup> account:</p>\n<p> </p>\n<ul>\n<li>Clear your bed. Make sure there is nothing and no one on your bed.</li>\n<li>Locate the number printed on the bottom of your pump. You will need to verify this number.</li>\n<li>Have your Wi-Fi network name and password handy.</li>\n<li>Open your SleepIQ<sup>®</sup> app and follow the in-app replacement pump instructions, accessed by going to Settings, tap your bed, open Troubleshooting, select Replace Pump.</li>\n<li>Stand next to your bed until finished pairing.</li>\n</ul>\n<p> </p>\n<p> </p>\n<p> </p>\n<p>Please contact Customer Service for additional help if this information does not cover your issue.</p>\n<p> </p>","id":115000113234,"section_id":206499148,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/115000113234-Troubleshooting-SleepIQ-Setup","title":"Troubleshooting SleepIQ® Setup"},{"body":"<p class=\"StyleIndicator\"><span style=\"color: windowtext;\">This article contains instructions for getting your bed back online after a power outage, change to your Wi-Fi password or internet service.</span></p>\n<p class=\"StyleIndicator\"> </p>\n<p>Your bed can go offline after a power outage or a disruption to your internet service. Usually, unplugging and plugging your bed back in is all it takes to get back online. You can check the status of your bed in the Sleep IQ<sup>®</sup> app settings. Wait 10 minutes and try logging out and logging back in if you are not seeing a change from offline to online.</p>\n<p> </p>\n<h2><span class=\"wysiwyg-font-size-large\"><strong>Need to update your network information?</strong></span></h2>\n<p>If you recently changed your Wi-Fi password, updated your internet service provider, or are encountering other issues connecting, follow these steps to update your network information.</p>\n<p><strong>For this process you will need:</strong></p>\n<ul>\n<li>Access to the Sleep IQ<sup>®</sup> app on your mobile device</li>\n<li>Your Wi-Fi network name and password.</li>\n<li>A time you will be at home next to your bed.</li>\n</ul>\n<p> </p>\n<p><span class=\"wysiwyg-font-size-medium\"><strong>To update your network information:</strong></span></p>\n<p>You will need to be next to your bed to reconnect your Sleep IQ<sup>®</sup> app.</p>\n<p class=\"wysiwyg-indent2\"><strong>1. </strong>Log in to the Sleep IQ<sup>®</sup> mobile app using the email and password previously used in setup.</p>\n<ul>\n<li>If you have not yet set up your Sleep IQ<sup>®</sup> account, please visit <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/230551507\">Setting up Sleep IQ<sup>®</sup> technology</a>.</li>\n</ul>\n<p class=\"wysiwyg-indent2\"><strong>2. </strong>Follow the steps in the app to update your network information:</p>\n<ul>\n<li>Open your Bed Settings.</li>\n<li>Tap your bed name.</li>\n<li>Tap Troubleshooting.</li>\n<li>Select Update Network.</li>\n</ul>\n<p class=\"wysiwyg-indent2\"><strong>3. </strong>The app will list any previously entered and currently available Wi-Fi networks. Either select one of the listed networks or select “Add Hidden Network.” Hidden networks will need to be entered manually.</p>\n<p class=\"wysiwyg-indent2\"><strong>4. </strong>The app will list any previously entered and currently available Wi-Fi networks. Either select one of the listed networks or select \"Add Hidden Network.” Hidden networks will need to be entered manually.</p>\n<p class=\"StyleIndicator\" style=\"margin-left: 1.0in;\"><span style=\"color: windowtext;\"><strong>Note:</strong> Both Network Name and Password are case-sensitive. Verify the spelling and any capital letters, numbers or symbols (including spaces) that may be in either the network name or password.</span></p>\n<p class=\"wysiwyg-indent2\"><strong>5. </strong>Wait for the app to connect to the new network.</p>\n<p class=\"wysiwyg-indent2\"><strong>6.</strong> Verify that all 5 lights on your pump are green. You are now back online and connected to the Sleep IQ<sup>®</sup> server!</p>\n<p> </p>\n<p>If you experience an error during this process, please make sure that your bed is plugged in and getting power. </p>\n<ul>\n<li>There is a power connection at the head of your bed and on your pump. Make sure both of these are securely connected. Your pump is either located on the floor at the head of your bed or inside your base at the foot of your bed.</li>\n<li>If you entered an invalid password use the back arrow to go back and enter the correct password.</li>\n</ul>\n<p> </p>\n<p>If this does not resolve the error, please call or chat with us online so that we can help resolve the issue.</p>\n<p> </p>","id":235744148,"section_id":206499148,"label_names":["network","offline","internet"],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/235744148-Reconnecting-SleepIQ-Technology","title":"Reconnecting SleepIQ® Technology"},{"body":"<h2><strong>Base causing noise</strong></h2>\n<p>A noisy mattress is most often caused by a loose bed frame or when the modular base rubs on a metal bed frame. If your modular base is placed inside a bed frame, we recommend tightening the frame. If this does not resolve your issue, we recommend attaching legs to the modular base. Legs can be used in place of a bed frame.<br><br></p>\n<h2><strong>Pump (Firmness Control™ System) causing noise</strong></h2>\n<p>Though faint, you may be able to hear sounds from your Firmness Control™ system when you are changing your Sleep Number setting. To muffle the sound, put the Firmness Control system on a carpeted floor. If you have hardwood or tile, try placing a rug underneath so that the sounds do not echo off the flooring.</p>","id":235713547,"section_id":206499148,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/235713547-Mattress-is-noisy","title":"Mattress is noisy"},{"body":"<p>Sleep Number mattresses are lightweight by design, which may cause slight shifting on top of your modular base, integrated base, FlexFit™ adjustable base or FlexFit™ smart adjustable base. You can easily slide your mattress back into its original place, but below are some additional tips that can help keep it in place.<strong><br><br><br></strong></p>\n<h2><span class=\"wysiwyg-font-size-large\"><strong><u>For 2016 and Earlier Sleep Number<sup>®</sup> Beds:</u></strong></span></h2>\n<h2><strong>Modular Bases</strong></h2>\n<p>If you are using a modular base with your mattress, make sure that the base coverlet is right-side out and securely in place. The coverlet is designed to minimize surface sliding.</p>\n<p>If this does not resolve the issue, try placing rug grip material on the four corners underneath your mattress to help prevent the mattress from sliding on the base.</p>\n<p> </p>\n<p>Adding a headboard and footboard to your modular base is another option to consider. You can also purchase <a href=\"https://www.sleepnumber.com/sn/en/Bedding/Bed-Accessories/p/comp-modularLegs\">legs</a> and <a href=\"https://www.sleepnumber.com/sn/en/Bedding/Bed-Accessories/p/106279\">brackets</a> online, at your local Sleep Number<sup>®</sup> store or over the phone with Customer Service.</p>\n<p> </p>\n<h2>\n<strong>FlexFit™</strong> <strong>Adjustable Bases</strong>\n</h2>\n<p>If you are using a FlexFit™ adjustable base with your mattress and your mattress is sliding two or more inches in either direction of the base, please check the following:</p>\n<ul>\n<li>\n<strong>Are the bolts securely attached to the mattress?</strong><br>Sometimes the bolts will come loose. To access and tighten the bolts, unzip your mattress and lift the air chambers (and base pad, if applicable).</li>\n<li>\n<strong>Are the bolts stripped?</strong><br>If you notice the bolts are stripped, please <a href=\"http://www.sleepnumber.com/contact-us\">contact us</a> so we can order you a replacement set.</li>\n<li>\n<strong>Is the cover torn or damaged around the bolt attachments?</strong><br>If your cover is torn, please <a href=\"http://www.sleepnumber.com/contact-us\">contact us</a> so we can order you a replacement.</li>\n<li>\n<strong>Is the foam shifting in the mattress cover?</strong><br>If yes, adjust the foam in the mattress cover to its original position.</li>\n</ul>\n<p> </p>\n<p><strong>Please note: </strong>Your FlexFit™ adjustable base will always be about one inch narrower than your mattress so it can fit into a standard bed frame. If you notice that your mattress is hanging over by more than one inch on each side, please <a href=\"http://www.sleepnumber.com/contact-us\">contact us</a>.</p>\n<p> </p>\n<p> </p>\n<h2><span class=\"wysiwyg-font-size-large\"><strong><u>For a Sleep Number 360™ Smart Bed:</u></strong></span></h2>\n<h2><strong>Integrated Bases</strong></h2>\n<p>The upholstered material on the surface of your base is designed to minimize sliding. If your mattress is sliding over time we recommend placing your mattress and base inside furniture that will help keep the mattress in place. </p>\n<p> </p>\n<h2><strong>FlexFit™ Smart Adjustable Base</strong></h2>\n<p>Your mattress attaches to your FlexFit™ smart adjustable base with magnets. If your mattress is sliding off of the base two or more inches on either side, please check the following:</p>\n<ul>\n<li><strong>Are the magnets aligned?</strong></li>\n</ul>\n<p>If you notice that the mattress magnets are not aligned to the magnet targets on the base, try lifting off the mattress and realigning it. We recommend doing this with two people.</p>\n<p> </p>\n<p>If the magnets are aligned and the mattress is still sliding off the base more than two inches on either side, please give us a call for additional support. </p>\n<p> </p>\n<p><strong>Please note: </strong>Your FlexFit™ smart adjustable base will always be about one inch narrower than your mattress so it can fit into a standard bed frame. If you notice that your mattress is hanging by more than one inch on each side, please contact us.</p>\n<p> </p>\n<p> </p>\n<p><strong> </strong></p>","id":235641988,"section_id":206499148,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/235641988-Mattress-sliding-on-base","title":"Mattress sliding on base"},{"body":"<p>Sleep Number<sup>®</sup> mattresses are designed to conform to the body to eliminate pressure points. When you sleep on a Sleep Number<sup>®</sup> bed, the body displaces the air in the air chamber. This can leave an impression where you sleep when the bed is set to a lower Sleep Number<sup>®</sup> setting. Here are a couple of things that can help make the surface of your mattress look even when no one is in the bed.<strong><br><br></strong></p>\n<h2><span class=\"wysiwyg-font-size-large\"><strong>Set your Sleep Number setting to 100</strong></span></h2>\n<p>Make sure no one is lying on the bed and set the Sleep Number<sup>®</sup> setting for the misshapen side of the bed to the highest setting of 100. After the mattress has fully adjusted, see if the surface appears even. If it does, the uneven appearance is likely due to the fact that the mattress is not full when at a lower Sleep Number<sup>®</sup> setting. This is easily addressed by changing your Sleep Number<sup>®</sup> setting to 100 when you are not in bed.<br><br></p>\n<h2><strong><span class=\"wysiwyg-font-size-large\">New Mattress</span></strong></h2>\n<p>A newer mattress can take time to fill out. This is normal. Allow a couple of days for the foam inside your mattress to expand. Filling your bed to its fullest setting can help fill out the corners and surface when you are not sleeping in the bed. </p>\n<p> </p>\n<p>For a Sleep Number 360™ smart bed, we recommend turning on Responsive Air™, so your bed can fill automatically after you and your sleeping partner get out of bed for the day. Read more about the benefits of <a href=\"https://www.sleepnumber.com/support/categories/204141508-Fix-a-Problem/articles/115000114274-Responsive-Air-\">Responsive Air technology</a> to understand how Responsive Air™ adjusts to you.</p>\n<p> </p>\n<h2><span class=\"wysiwyg-font-size-large\"><strong>Fluff your mattress cover<br></strong></span></h2>\n<p>Some Sleep Number<sup>®</sup> mattresses have a pillow top mattress cover. Over time, the fill inside your mattress cover will become compressed just like a pillow or a mattress topper. If you’ve had your bed for a while and this is the case, unzip and remove the top of your mattress cover and fluff the fill material by vigorously shaking it like you would a down comforter.</p>\n<p><strong> </strong></p>\n<p>We do not recommend this if you have a memory foam bed or a Sleep Number 360™ smart bed, as these mattresses do not have foam or fiber fill in their covers. Smoothing your hand over the bed when it is fully inflated to Sleep Number<sup>®</sup> setting 100 should resolve any unevenness you might be noticing.<br><br></p>\n<h2><span class=\"wysiwyg-font-size-large\"><strong>Still uneven?</strong></span></h2>\n<p>If these steps did not improve the surface appearance, please <a href=\"http://www.sleepnumber.com/contact-us\" target=\"_blank\" rel=\"noopener noreferrer\">contact us</a> so that we can provide a quote for a replacement cover.</p>\n<p> </p>","id":235712447,"section_id":206499148,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/235712447-Mattress-looks-misshapen","title":"Mattress looks misshapen"},{"body":"<p>Applies to: Traditional Sleep Number FlexFit adjustable bases. Does not apply to 360 smart FlexFit adjustable bases. <span class=\"wysiwyg-font-size-medium\">Refer to</span><span class=\"wysiwyg-font-size-medium\"><a href=\"https://www.sleepnumber.com/support/categories/204141508-Fix-a-Problem/articles/115000134234-Troubleshooting-My-FlexFit-Smart-Adjustable-Base\"> 360 Smart FlexFit Troubleshooting</a> if your bed has a Favorite Button on the side of the bed at hip level.</span></p>\n<h2><span class=\"wysiwyg-color-blue110\">Overview</span></h2>\n<p>Check out the info below for help with some of the most commonly asked questions related to FlexFit adjustable bases. If you are experiencing an issue that is not listed, please contact us so we can help.</p>\n<p>Topics include:</p>\n<ul>\n<li>Won't turn on or operate</li>\n<li>Error messages</li>\n<li>Base won't go flat</li>\n<li>Noisy Base</li>\n<li>Massage or lighting doesn't work</li>\n</ul>\n<p> </p>\n<h2><span class=\"wysiwyg-font-size-large wysiwyg-color-blue110\">Won’t turn on or operate</span></h2>\n<p>Follow troubleshooting steps below depending on the model FlexFit Adjustable Base you own.</p>\n<p><span class=\"wysiwyg-underline\">FlexFit+</span></p>\n<p><img src=\"https://selectcomforthelp.zendesk.com/hc/article_attachments/360028701074/img-1.png\" alt=\"img-1.png\"></p>\n<ul>\n<li>Verify the power cord from the Power Down box is plugged into a working outlet. A King size model has two Power Down boxes.</li>\n<li>Unplug the power cord, wait 30 seconds, plug back into a working outlet to reset the electronic components.</li>\n<li>Ensure remote batteries are not dead. </li>\n</ul>\n<p><span class=\"wysiwyg-underline\">FlexFit 1, 2 or 3</span></p>\n<p><img src=\"https://selectcomforthelp.zendesk.com/hc/article_attachments/115000429134/427e93174358c4a8abf50faa786205fe81fccc17c6d66795b3d468fd977141ab.png\" alt=\"427e93174358c4a8abf50faa786205fe81fccc17c6d66795b3d468fd977141ab.png\"></p>\n<ul>\n<li>Make sure the base is plugged in.</li>\n<li>Attempt to adjust the base to check for error messages. </li>\n<li>For error messages</li>\n<li>If Bed Position is missing from the list of option on the Home Screen, complete a factory reset to reconnect the remote to your base. Follow<a href=\"https://www.sleepnumber.com/support/categories/204141508-Fix-a-Problem/articles/235644508-Sleep-Number-Bed-Position-SleepIQ-or-DualTemp-options-missing\" target=\"_self\"> solution for option missing</a> from remote Home screen.</li>\n</ul>\n<h2><font size=\"4\" color=\"#0000cc\">Solving FlexFit 1, 2, or 3 Error Messages</font></h2>\n<p>This usually occurs when a connection is loose. We recommend pushing in all FlexFit Connections to ensure they are secure. For connectivity errors follow <a href=\"https://www.sleepnumber.com/support/categories/204141508-Fix-a-Problem/articles/235715127-Error-codes-E3-Bed-position-connectivity-error-\" target=\"_self\">Troubleshooting E3 Bed Position Connectivity Error</a>. For all other error messages follow steps to check connections.</p>\n<ul>\n<li>Check the mounted connections under your base to see if a wire or cable has been disconnected or damaged. Also, check the connections on the back of the FlexFit Control system, located near the head of the bed. </li>\n<li>If you have an Eastern King, FlexTop King or Split King, please check the mounted connections under both sides.</li>\n<li>After verifying connections, unplug the FlexFit Control System for 20 seconds then plug back in. If this does not resolve the issue you are experiencing, please contact Customer Service for further assistance.</li>\n</ul>\n<h2><span class=\"wysiwyg-font-size-large wysiwyg-color-blue110\">Base won't go flat</span></h2>\n<ul>\n<li>Check to make sure there is nothing obstructing the base from moving, such as furniture or bedding.</li>\n<li>If you have a Split King size bed, make sure the bases are not too close together. This may be causing the bed to not go completely flat.</li>\n<li>For older model adjustable bases (sold 2013 and before), follow these steps to manually return your base to flat. Press and hold the learn button on the power down box to slowly force the bed to go flat. If this function does not work, replace the battery in the Power Down Box. The Power Box requires a 9-volt battery.</li>\n</ul>\n<p> </p>\n<h2><span class=\"wysiwyg-font-size-large wysiwyg-color-blue110\">Noisy base</span></h2>\n<p>Usually sound is related to the acoustics of the room the bed is in. You can expect a humming sound from the lift motors when the bed is adjusting and a low drumming noise from the massage motors when the massage feature is turned on.</p>\n<p>To minimize the level of normal sound emitted by your FlexFit Adjustable Base, we recommend the following:</p>\n<ul>\n<li>If you are hearing a rattling sound, check if there are headboard brackets that were left in their packaging under your bed.</li>\n<li>If your bed is on hard wood or tile, put carpet squares or rubber caster cups under the legs of the base</li>\n<li>Raise the head or foot slightly to alleviate contact with the frame when using the massage feature</li>\n<li>Make sure there isn’t anything under the bed that may be vibrating against the base.</li>\n<li>Please contact Customer Service if you are hearing grinding or abnormal noise while operating your bed.</li>\n</ul>\n<h2><span class=\"wysiwyg-color-blue110\">My Base Adjusts, but massage or lighting isn't working</span></h2>\n<h3><span class=\"wysiwyg-font-size-large\">FlexFit 3 Nightstand lamp isn’t working</span></h3>\n<ul>\n<li>Make sure the lamp that is being operated by the Universal remote is switched to the on position, and is securely plugged into the right or left nightstand outlet of your FlexFit 3 Control Box.</li>\n<li>Verify FlexFit Control Box is getting power by verifying the Red Power Switch is illuminated, and testing that you are able to adjust the base.</li>\n<li>If still unable to turn on nightstand through the remote, test the lamp by plugging it into a wall outlet. </li>\n</ul>\n<h3><span class=\"wysiwyg-font-size-large\">FlexFit 3 Underbed lighting isn’t working</span></h3>\n<ul>\n<li>Verify the FlexFit Control System is securely plugged in and the red switch is illuminated indicating the system is receiving power.</li>\n<li>Verify the red underbed lighting cable is securely connected to the FlexFit Control System and the red wire extension under the bed.</li>\n<li>Inspect the lighting strip and red cable extension for any visible signs of damage and to make sure the light strip is plugged into the red cable extension, and the red cable extension is plugged into the FlexFit Control System. </li>\n</ul>\n<h3><span class=\"wysiwyg-font-size-large\">FlexFit + or FlexFit 3 Massage is not working</span></h3>\n<p><span class=\"wysiwyg-underline\">FlexFit+<br></span></p>\n<ul>\n<li>Ensure power down box, the black power box underneath the base, is plugged into a working outlet, and receiving power.</li>\n<li>Make sure the remote has working batteries, and is operating other functions of the base.</li>\n</ul>\n<p><span class=\"wysiwyg-underline\">FlexFit 3</span></p>\n<ul>\n<li>Check under your bed to see if a wire or cable has been disconnected or damaged. We recommend pushing in all FlexFit control system connections to ensure they are secure.</li>\n</ul>","id":235185727,"section_id":206499148,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/235185727-Troubleshooting-my-FlexFit-adjustable-base","title":"Troubleshooting my FlexFit™ adjustable base"}],"categoryId":204141508,"id":206499148,"name":"Troubleshooting","snUrl":"/support/sections/206499148-Troubleshooting"},{"articles":[{"body":"<p>We're sorry you're experiencing a connectivity problem. We can definitely help fix this! We've found it works best to use separate remotes for your bed and DualTemp Layer.</p>\n<p>Please <a href=\"https://www.sleepnumber.com/contact-us\" target=\"_blank\" rel=\"noopener noreferrer\">contact us </a>if you don't have separate DualTemp remotes. Otherwise, follow these steps to resolve your problem.</p>\n<h2>Overview:</h2>\n<ul>\n<li>This process is two parts.</li>\n<li>After this you'll be able to control your bed and DualTemp Layer with separate remotes. </li>\n</ul>\n<h2>Part 1: Clear Your Bed Remotes</h2>\n<p>1. Unplug your DualTemp heating &amp; cooling fans.</p>\n<p>2. Remove the batteries from all remotes.</p>\n<p>3. Set aside your DualTemp remotes.</p>\n<p>4. Make sure your bed is plugged in to a grounded outlet not controlled by a switch.</p>\n<ul>\n<li>Keep the DualTemp fans unplugged.</li>\n</ul>\n<p>5. Make sure the power cord is firmly connected to the pump. </p>\n<ul>\n<li>Usually the pump is under the bed on the floor. </li>\n<li>In most 360 smart models, your pump is stored inside your base near the foot of the bed.</li>\n</ul>\n<p>6. Reset your bed remote. </p>\n<p>Note:</p>\n<ul>\n<li>If you have two bed remotes, set the other one aside for now. </li>\n<li>If you have more than two, pick the two you want to use to control your bed, and set the second bed remote aside for now.</li>\n</ul>\n<p>How To Reset Your Bed Remote</p>\n<ul>\n<li>Hold down the up arrow, down arrow, and Enter buttons until the remote asks you to reset to factory settings.</li>\n<li>Important! Press Skip when asked to unplug and plug in your right or only DualTemp engine. </li>\n<li>Follow the steps in the remote until you get to Setup Complete.</li>\n<li>If you'd like to watch a video walk you through this process, see links below under Factory Reset Videos. </li>\n</ul>\n<p>7. Clear binds with the remote you just reset.</p>\n<p>How To Clear Binds</p>\n<ul>\n<li>Hold down the up and down arrow buttons until the remote opens Clear Bind Table.</li>\n<li>Select Sleep Number.</li>\n<li>You should see a binds cleared message at the top of the screen, letting you know it was successful.</li>\n</ul>\n<p>8. If you have more than one bed remote, reset your second bed remote.</p>\n<ul>\n<li>Follow the same instructions you did in Step 6.</li>\n</ul>\n<h2>Part 2: Set up Your DualTemp Remotes</h2>\n<p>Follow these steps to set up your DualTemp remotes. Set up one remote at a time.</p>\n<p>1. Plug in one DualTemp heating &amp; cooling fan. </p>\n<ul>\n<li>Leave the other fan unplugged.</li>\n</ul>\n<p>2. Insert batteries into one of your DualTemp remotes.</p>\n<p>3. Hold down the up and down arrow buttons to open the System menu.</p>\n<p>4. Select Factory Reset.</p>\n<ul>\n<li>The DualTemp fan will turn on when complete.</li>\n<li>Press the power button to turn off the fan off.</li>\n</ul>\n<p>5. Clear Binds on first remote.</p>\n<ul>\n<li>Hold down the up and down arrow buttons to open the System menu.</li>\n<li>Select Clear Bind Table.</li>\n<li>Select DualTemp.</li>\n<li>A binds cleared message will appear.</li>\n<li>Select back to exit.</li>\n</ul>\n<p>6. Unplug that DualTemp fan and set that remote aside.</p>\n<p>7. Repeat steps 1-5 using the other DualTemp remote and fan. </p>\n<p>8. Plug the first DualTemp fan back in. </p>\n<ul>\n<li>Now you should be able to control your bed and DualTemp Layer with separate remotes.</li>\n</ul>\n<p>Please <a href=\"https://www.sleepnumber.com/contact-us\" target=\"_blank\" rel=\"noopener noreferrer\">contact us</a> if you are still having problems after completing this process. </p>\n<h2>Factory Reset Video</h2>\n<p><iframe src=\"https://www.youtube.com/embed/79yhgMvBQtw?start=11\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></p>","id":360015639913,"section_id":207243608,"label_names":["dualair connectivity","DualTemp","DualTemp Connectivity","Remote connectivity"],"promoted":true,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/360015639913-DualTemp-Remote-Bed-Remote-Connectivity-Errors-","title":"DualTemp Remote & Bed Remote Connectivity Errors "},{"body":"<p><iframe src=\"https://zingtree.com/deploy/tree.php?z=embed&amp;tree_id=194673318&amp;style=panels&amp;persist_names=Restart&amp;persist_node_ids=1\" width=\"100%\" frameborder=\"0\" seamless=\"\">\n</iframe></p>\n<script type=\"text/javascript\" src=\"https://zingtree.com/js/iframeResizerSmart.js\"></script>\n<script type=\"text/javascript\">// <![CDATA[\niFrameResize();\n// ]]></script>","id":360015505513,"section_id":207243608,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/360015505513-DualTemp-Layer-ER-Error","title":"DualTemp™ Layer ER Error"},{"body":"<p>When ER or EO is displayed, it means there is a communication failure between the Firmness Control system’s base unit (pump) and the remote.</p>\n<p>To fix this issue, please watch the video below.</p>\n<p><iframe src=\"https://www.youtube.com/embed/2Ma4-ImejQo\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></p>\n<p> <br>If it is receiving power and the remote still reads E or ER, please <a href=\"http://www.sleepnumber.com/contact-us\" target=\"_blank\" rel=\"noopener\">contact us</a>.</p>","id":235643588,"section_id":207243608,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/235643588-Error-codes-ER-E-or-E0","title":"Error codes: ER, E or E0"},{"body":"<p>An E1 error usually means your bed isn't getting power. It could be unplugged or their could be a problem with your outlet. Watch the videos below and try the quick troubleshooting steps. </p>\n<p>If you just installed a replacement pump, your remote needs to be paired back to your bed. Check out <a href=\"https://www.sleepnumber.com/support/categories/204141568-Set-Up-Your-Bed/articles/360003880153-Video-How-To-Factory-Reset-Your-Sleep-Number-Remote\">How To Factory Reset Your Remote</a> to pair your remote. </p>\n<p><strong><span class=\"wysiwyg-font-size-large\">Quick Troubleshooting Tips:</span></strong></p>\n<p class=\"wysiwyg-indent1\">1. Make sure your bed is plugged in to a grounded outlet not controlled by a switch.</p>\n<p class=\"wysiwyg-indent1\">2. Make sure the power cord is firmly connected to the pump. </p>\n<p class=\"wysiwyg-indent1\">3. Try unplugging your bed and plugging it back in.</p>\n<p class=\"wysiwyg-indent1\">4. Try taking the batteries out of the remote and putting them back in to clear a frozen remote.</p>\n<p class=\"wysiwyg-indent1\">5. Insert new batteries if the low battery indicator icon is present on the top of the remote screen.</p>\n<p class=\"wysiwyg-indent1\">6. Try testing a lamp or phone charger in the same outlet to make sure your bed is plugged into a working outlet. </p>\n<p>Instructions for checking power connections differ depending on your bed type. This article contains video instructions for:</p>\n<ul>\n<li>Sleep Number 360® smart beds</li>\n<li>All other Sleep Number® bed</li>\n</ul>\n<p><strong>Not sure if your bed is a 360 smart bed or not?</strong></p>\n<p><em>360 Smart Beds:</em></p>\n<ul>\n<li>Hoses detach from the pump</li>\n<li>If you have a Sleep Number base the pump is housed inside the base</li>\n</ul>\n<p><em>All other beds:</em></p>\n<ul>\n<li>The hoses don't detach from the pump</li>\n</ul>\n<p><span class=\"wysiwyg-font-size-x-large\"><strong><u>Fixing E1 on a Sleep Number 360</u><u><span class=\"wysiwyg-font-size-large\">®</span></u><u> Smart Bed:</u></strong></span></p>\n<p><iframe src=\"https://www.youtube.com/embed/o8aSryxI8b0\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></p>\n<p><span class=\"wysiwyg-font-size-x-large\"><strong><u>Fixing E1 on all other Sleep Number<span class=\"wysiwyg-font-size-large\">®</span> Beds:</u></strong></span></p>\n<p><iframe src=\"https://www.youtube.com/embed/BdfCtQ4hGw8\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></p>\n<p> </p>","id":235714927,"section_id":207243608,"label_names":["e1","dualair connectivity","connectivity error","e1 remote error"],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/235714927-Error-codes-E1-DualAir-connectivity-error-","title":"Error codes: E1 (DualAir connectivity error)"},{"body":"<p>The E2 error indicates a Sleep Number<sup>®</sup> mattress has taken longer than the standard amount of time to inflate from one Sleep Number<sup>®</sup> setting to the next. The most common cause is a loose connection between the Firmness Control™ base and the air chambers.</p>\n<p> </p>\n<p>To remedy this, verify the hoses are free of kinks, and then gently tug each of the hose connections to check that all connections are secure. Hoses snap into place when connected properly. Depending on which bed you own the hose connections will be either at the head of the bed or on each side of the bed.</p>","id":235643668,"section_id":207243608,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/235643668-Error-codes-E2-inflation-error-","title":"Error codes: E2 (inflation error)"},{"body":"<p>An EX2 error indicates that your remote is unable to communicate with the SleepIQ System.</p>\n<p> </p>\n<p>Follow these steps to resolve the problem:</p>\n<ul>\n<li>Open the door of the SleepIQ Firmness Control System and push in the SleepIQ Processor to ensure that it is firmly seated.</li>\n<li>Unplug and replug the control system to reboot your SleepIQ Processor.</li>\n<li>Your SleepIQ System will show five solid LED lights once it’s connected to the SleepIQ Server. If your SleepIQ System was previously online, it should automatically reconnect to the SleepIQ Server after rebooting. Your pump will show five solid LED lights when reconnected. It can take up to 10 minutes for the SleepIQ System to reboot.</li>\n</ul>","id":235715027,"section_id":207243608,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/235715027-Error-codes-EX2","title":"Error codes: EX2"},{"body":"<p>Most often, an E3 bed position connectivity error means the FlexFit™ adjustable base isn't getting power. </p>\n<p>The first step to fixing this error is identifying if you have a 360 Smart FlexFit adjustable base or not. </p>\n<p> </p>\n<p><strong>Sleep Number FlexFit™ 1, 2, or 3 Adjustable Base</strong></p>\n<ul>\n<li>The FlexFit Control System (shown below) has a red light power switch</li>\n<li>The control system is located on the floor under your bed</li>\n</ul>\n<p><img src=\"https://selectcomforthelp.zendesk.com/hc/article_attachments/360004710214/FlexFit_Control_System_Face.jpg\" alt=\"FlexFit_Control_System_Face.jpg\" width=\"174\" height=\"175\">Red Power Switch</p>\n<p><strong>Sleep Number 360 Smart FlexFit™ 1, 2, or 3 Adjustable Base</strong></p>\n<ul>\n<li>Electronics are housed inside the base</li>\n<li>There is a Sleep Number Favorite button (shown below) on the side of the base that returns your bed to flat</li>\n</ul>\n<p><img src=\"https://selectcomforthelp.zendesk.com/hc/article_attachments/360004710454/360_favorite_button_bedframe_020518.jpg\" alt=\"360_favorite_button_bedframe_020518.jpg\" width=\"184\" height=\"193\">Favorite Button</p>\n<p><span class=\"wysiwyg-font-size-large\"><strong><u>Sleep Number<sup>®</sup> FlexFit™:</u></strong></span></p>\n<p>Your FlexFit™ adjustable base control system is under your bed on the floor at the head of your bed. Watch the video below and check out troubleshooting tips.</p>\n<p> </p>\n<p><iframe src=\"https://www.youtube.com/embed/pdxMwEfZKWg\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"\"></iframe></p>\n<ol>\n<li><strong>Check these power connections:</strong></li>\n</ol>\n<ul>\n<li>You are in the same room as your bed when you use your remote.</li>\n<li>The power cord is plugged in to a grounded outlet not controlled by a switch. </li>\n<li>The detachable end of the power cord is firmly connected to the control system</li>\n<li>The red power switch is illuminated red when on</li>\n<li>Try taking the batteries out of the remote and putting them back in to clear a frozen remote.</li>\n</ul>\n<ol start=\"2\">\n<li><strong>Frequent E3 errors when plugged in:</strong></li>\n</ol>\n<ul>\n<li>If your bed is plugged into a surge protector we recommend plugging your FlexFit™ adjustable base into a wall outlet or power strip instead. The base may not be getting enough power or you may have a faulty surge protector or power strip.</li>\n<li>We recommend power cycling your FlexFit™ adjustable base by unplugging and plugging it back in. This forces the control system to switch to a different remote channel.</li>\n<li>Sometimes a remote channel gets busy. Your base has four radio frequency channels. You can try power cycling up to four times or any time you notice a recurrence of frequent E3 errors.</li>\n</ul>\n<p class=\"wysiwyg-indent2\"><strong>3. Have you recently installed a replacement FlexFit control system?</strong></p>\n<p class=\"wysiwyg-indent3\">Check out <a href=\"https://www.sleepnumber.com/support/categories/204141568-Set-Up-Your-Bed/articles/360003880153-Video-How-To-Factory-Reset-Your-Sleep-Number-Remote\">How to Factory Reset Your Remote</a> if you recently installed a replacement FlexFit control system and need to pair your remote to your bed.</p>\n<p> </p>\n<p> </p>\n<p><span class=\"wysiwyg-font-size-large\"><strong><u>Sleep Number 360<sup>®</sup> Smart FlexFit™:</u></strong></span></p>\n<p>Your FlexFit™ control system and Firmness Control™ system, the pump that controls your bed, are housed inside your base. Follow these steps to check your power connections.</p>\n<ol>\n<li><strong>Check these Connections:</strong></li>\n</ol>\n<ul>\n<li>Check the power cord at the head of your bed. Make sure it is plugged in to an outlet not controlled by a switch.</li>\n<li>The power cord and base wire connections to the pump, located at the left foot of your bed on a shelf under the platform of your adjustable base. <strong> Tip:</strong> The easiest way to access these connections is by laying on the floor and reaching under the base. </li>\n<li>Try taking the batteries out of the remote and putting them back in to clear a frozen remote.</li>\n</ul>\n<p><img src=\"https://selectcomforthelp.zendesk.com/hc/article_attachments/360004743133/360_FlexFit_pump_power_cords.png\" alt=\"360_FlexFit_pump_power_cords.png\" width=\"320\" height=\"200\">Power cord and base to pump connection wire</p>\n<ul>\n<li>There is also a power cord connected to the FlexFit™ control system underneath your base. We recommend checking this if you have recently moved your bed. See <a href=\"https://www.sleepnumber.com/support/categories/204141568-Set-Up-Your-Bed/articles/360003854914-Moving-Your-360-Smart-Bed-with-FlexFit-Adjustable-Base\">Moving My 360 Smart FlexFit Adjustable Base</a> for help accessing the electronics of your base.</li>\n</ul>\n<p> <img src=\"https://selectcomforthelp.zendesk.com/hc/article_attachments/115000463993/360Web_FF_Smart_Control_Box_Power_Connection.jpg\" alt=\"360Web_FF_Smart_Control_Box_Power_Connection.jpg\" width=\"513\" height=\"297\"></p>\n<p> </p>\n<ol start=\"2\">\n<li><strong>Frequent E3 Errors When Plugged In:</strong></li>\n</ol>\n<ul>\n<li>We recommend power cycling your bed by unplugging and plugging it back in. This forces the electronics to switch to a different remote channel.</li>\n<li>Sometimes a remote channel gets busy. Your bed has four radio frequency channels. You can try power cycling up to four times or any time you notice a recurrence of frequent E3 errors.</li>\n</ul>\n<p> </p>\n<p> </p>\n<p> </p>\n<p> </p>\n<p> </p>\n<p> </p>\n<p> </p>\n<p> </p>","id":235715127,"section_id":207243608,"label_names":["e3","e3 remote error"],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/235715127-Error-codes-E3-Bed-position-connectivity-error-","title":"Error codes: E3 (Bed position connectivity error)"},{"body":"<p>The E13 error code indicates that your bed is not online and connected to the SleepIQ<sup>®</sup> server. </p>\n<p> </p>\n<p>You may see the E13 code if your SleepIQ<sup>®</sup> system hasn’t been set up or if you have recently made changes to your home Wi-Fi network, such as changing your Wi-Fi network security setting, network name or network password.</p>\n<p> </p>\n<p> </p>\n<p>The E13 error can also pop up during remote set up. It’s OK to press “Continue” to bypass the error and finish setting up your SleepIQ<sup>®</sup> system after finishing your remote setup. </p>\n<p> </p>\n<p> </p>\n<p>If you have not yet set up your SleepIQ<sup>®</sup> account, please read how to.</p>\n<p> </p>\n<p> </p>\n<p>If your SleepIQ<sup>®</sup> system was already set up but your bed is offline, please read how to <a href=\"https://www.sleepnumber.com/support/categories/204218648-SleepIQ-App/articles/235812407-Reconnect-SleepIQ-\">reconnect SleepIQ<sup>®</sup></a>.</p>\n<p> </p>","id":235715347,"section_id":207243608,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/235715347-Error-codes-E13-SleepIQ-server-error-","title":"Error codes: E13 (SleepIQ server error)"},{"body":"<p>If the remote is displaying “Lo” then the battery needs to be replaced. The battery cover on the back of your remote can be easily popped off to replace the battery.</p>","id":235715447,"section_id":207243608,"label_names":[],"promoted":false,"snUrl":"/support/categories/204141508-Fix-a-Problem/articles/235715447-Error-codes-LO-battery-","title":"Error codes: LO (battery)"}],"categoryId":204141508,"id":207243608,"name":"Remote error codes","snUrl":"/support/sections/207243608-Remote-error-codes"}],"snUrl":"/support/categories/204141508-Fix-a-Problem"}