Category: Features

Every organisation, company, or business must have a very strong customer service team, as it is the customer service agents that make the total customer experience one to always remember as pleasant. The customer service team comprises persons who cater to the questions, enquiries, and overall needs of the customers. They serve as a major Read More

Customer service has been defined in many ways by many people but essentially it is the provision of professional , helpful, high quality, services and assistance to customers before, during and after a purchase. Customer support on the other hand involves a range of customer services aimed at assisting the customer in making smarter decisions Read More

Businesses today understand that data is an important enterprise asset, relied on by customer-facing employees to deliver on their customers’ needs, among other uses. Yet too few sales, marketing, and customer service professionals realize that addressing data quality is necessary to move the needle on customer satisfaction. A recent Forrester survey shows that fewer than Read More

No doubt about it, the multi billion Naira online shopping business space has come to stay in Nigeria but not of Nigerian or by Nigerian. Maybe not far away too, the brick and mortar retail may go the same way. The business-like attitude to online retail really started with DealDey.com, the life is better online Read More

Notwithstanding the clamp-down on some filling stations over alleged refusal to immediately revert their pump price to N87 per litre as against N97 previously, the major oil marketers Association of Nigeria has commended the federal government for the initiative on pump price reduction and vowed its members will continue to support government particularly in areas Read More

It is a proven fact that customers will continue to do business with companies that provide exceptional customer services. This is why many new businesses have resorted to focusing attention on customer service support as a viable means to gain instant recognition and to entice prospective buyers. It is, therefore, important for businesses to know Read More

In 2005, the Federal Government directed the Nigerian National Petroleum Corporation (NNPC) to create detached Mega Stations in Nigeria to address the petroleum products needs of Nigerians as part of its take on easing the suffering of the people. Then, a floating mega station was inaugurated on October 4, 2006 at Okerenkoko in Warri South-West Read More

A new year comes with a lot of refocused and streamlined efforts as business owners make new resolutions geared at making their enterprises better; more profitable and more efficient. It is useful to note, however, that customers should never be streamlined away, in fact, more businesses should strive to develop what is now called â€œCustomer Read More

When customers go to a shopping mall, they do so for many reasons. Whatever reasons they have, they are desirous of having good experience. I have seen shoppers come into the shopping mall to take photographs. Some come into window shop, while others are there to buy their favourite products. As a business owner, your Read More

PROFESSOR PARK O IDISI (PhD) Businesses, profits and popularity of brands, goods and service grow and increase as patronage by customers or consumers or users of such grows. Therefore, every producer and seller of goods and services in a competing or deregulated environment binds itself to self imposed customer satisfaction policies and procedures .This is Read More