Delivery & Returns

Delivery Charges:

Delivery Times:

We print everything to order in house at Tailored Chocolates and Gifts, so orders can take up to 2-3 working days to despatch, but always aim for this to be sooner where possible.

Your order will be sent by Royal Mail 1st class post unless it’s over £50 then we will send it Recorded delivery which will require a signature upon receipt.

If you select express delivery and order before 12pm, your order will be delivered the next working day (but remember we will need a signature to deliver your parcel, so please make sure that there is someone to accept delivery if you can’t be there!)

Missed Delivery:

Should delivery to the address not be possible, a card should be left by the carrier to let you know how you can collect the parcel or how to arrange re-delivery. It then becomes the recipient’s responsibility to arrange a suitable re-delivery date. We accept no liability if delivery is not made due to the recipient not being available, or if goods become unsuitable as a result of non-delivery.

Returns

We hope your order is to your complete satisfaction. If there is a problem and we’ve made a mistake (these do sometimes happen) please contact us and we will aim to fix things for you as soon as possible.

Unfortunately, some items are non-refundable:

Anything personalised or made to order which can’t be resold due to a bespoke element cannot be returned for a refund.

Also perishable products (like food or flowers).

To avoid disappointment, please check whether an item is cancelable or non-cancelable before ordering.

Import regulations and duty

If you order goods from our Site for delivery outside the UK, they may be subject to import duties
and taxes which are levied when the delivery reaches the specified destination. You will be
responsible for payment of any such import duties and taxes. Please note that we have no control
over these charges and cannot predict their amount. Please contact your local customs office for
further information before placing your order.

Imagery

The images of the Products on our Website are for illustrative purposes only. Although we have
made every effort to display the colours accurately, we cannot guarantee that your computer’s
display of the colours accurately reflect the colour of the Products. Your Products may vary slightly
from those images.

Size

Although we have made every effort to be as accurate as possible, all sizes, weights, capacities,
dimensions and measurements indicated on our Website may vary from the specification set out in
the order.

Personalisation

Please check the spelling and accuracy of any Personalised Products on screen before you place
your order as you will not be entitled to a refund in respect of any Personalised Products which
contain a misspelling that you are responsible for and which you fail to amend.

To avoid disappointment, please check whether an item is cancelable or non-cancelable before
ordering.

Reviews & Feedback
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