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After sending an email and checking the “Sent Items” folder, the To line of the email, I see Outlook just shows the addressee’s email address but not the natural name, as I input it.

Example: I enter the natural name in the To line as “Joe,” at that point, a pop-up menu opens up with all the “Joes” I’ve previously sent emails to. I select the correct one – Joe Smith <pookybuns@yahoo.com> – and Outlook enters the name as “Joe Smith,” without the email address behind the name.

Later, after sending, a check of the “Sent Items” shows the natural name, “Joe Smith,” was dropped and replaced by pookybuns@yahoo.com.

Outlook was originally set up to retain the natural name in the To line and recently the program just arbitrarily changed itself. I’ve checked everywhere in the program in an attempt to correct it, to no avail.

We send hundreds of client emails a month and need to sort by name, not email address.