Bill Haslam on Government Reform

We reduced wait times for licenses from 38 minutes to 18

Two years ago, I stood up here and said that we would be working hard to speed up the process to receive a license, and we're making progress.
At the Fayette County center, wait times went from an average of 38 minutes in 2011, to 30 minutes in 2012, and only 18 minutes in the month of December. Thanks to [that] team for giving our customers -- Tennessee's taxpayers--great service.
In Tennessee, we are different. We have a lot to brag about, but this isn't the time to coast along or to be satisfied.
This is a time to take advantage of our strengths and face our challenges head on, and I look forward to the executive and legislative branches working together on the issues that matter to Tennesseans.