We value your custom so if you find a fault with your order, please email us at info@therefinery.com.hk straight away so that we can help you.

Should you wish to return/exchange your purchase, please email us with the reason for the return/exchange. In some cases we will request proof (photographs) of the problem.

Purchases may be returned/exchanged within 10 days of receiving the goods.

PACKAGES SENT WITHOUT CONTACTING US FIRST WILL NOT BE ACCEPTED.

Returns/exchanges will be processed upon receipt of the regarding merchandise. We will email you to confirm receipt together with confirmation of whether the purchase is eligible for refund/exchange.

Conditions

The purchase must be returned in its original (unworn, unwashed) condition with the return form, complete with all tags, certificates, warranties, care instructions, product labelling, authenticity cards, extra buttons, hangers, dust bags + boxes

Sales/Discounted merchandise is not eligible for return.

All returns will be refunded in your original form of payment.

Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or refund refused.

The decision as to whether the merchandise is in Sellable Condition remains within THE REFINERY’s sole discretion and its decision shall be final.

If we receive a return that cannot be accepted, the customer has the option either to collect the merchandise from our store or have the merchandise re-shipped to the customer at his/her sole cost.

Upon dispute, THE REFINERY reserves the right to make the final decision on all return cases.

Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by The Refinery. Therefore, we recommend that the customer takes necessary precautions by using registered + traceable services when returning the package.

Return merchandise should be posted to the following address with a completed return form:

Customer Care

THE REFINERY

Unit S410, Block A, PMQ, 35 Aberdeen Street, Central, Hong Kong

No return/exchange accepted for the following:

Jewellery

Electronic devices

Paper goods

Homeware + Candles

Beauty + Fragrance

Confectionery

THE REFINERY offers free delivery worldwide.

Shipping zones

Free shipping

Purchases over HKD1000 quality for free courier shipping using FedEx or DHL

Hong Kong

Up to 2 business days using Hong Kong Post

Next day courier using SF Express

China + Macau

Up to 4 business days using SF Express

SF Express

Asia Pacific (Including Australia)

Up to 8 business days using Hong Kong Post

Up to 4 business days

North America (USA + Canada)

Up to 9 business days using Hong Kong Post

Up to 4 business days

Europe

Up to 9 business days using Hong Kong Post

Up to 4 business days

Rest of the World

Up to 14 business days using Hong Kong Post

Up to 7 working days

International orders will be shipped using the Hong Kong Post delivery service unless the order is subject to a FedEx or DHL courier upgrade.

Courier Upgrade

For shipping addresses outside Hong Kong + China with a purchase value under HKD1000, we offer an upgrade to courier delivery for HKD100.

Free Courier Upgrade

For orders (excluding Hong Kong + China) above HKD1000, we will deliver your order with FedEx or DHL for free.

Delivery Times: Hong Kong + China

In Hong Kong + Mainland China, orders are delivered 6 days a week, excluding Sundays and statutory Public Holidays.

Delivery Times: Rest of the World

Orders are delivered Monday to Friday, subject to the delivery times in your country.

Delivery times are subject to change without prior notice.

Please note that in some cases your local customs office may require additional documents + time to have your package cleared. During such instances, orders may be delayed due to customs clearance.

Import Taxes & Duties

Please note that import taxes, duties + related customs fees may be charged once the parcel arrives at the destination country.

These charges are determined by the customs office of the regarding destination. Payment of these charges + taxes is the responsibility of the recipient and will not be covered by THE REFINERY.

Your Name:

Email:

Phone Number:

Message:

PRODUCT DETAILS

NOW 20% OFF

Sold in Hong Kong exclusively at THE REFINERY

Hand made in New York, USA

14K gold fill

14k gold filled is a technique where 14k gold gets heat bonded to a core of brass. Gold Filled is a much higher gold content than gold plating. This creates a product that will not fade and has the sheen of pure gold.