About BOARD

Support Consultant

Job Location: Boston, MA (USA)

JOB DESCRIPTION

We are looking for a highly analytical, self-motivated Support Consultant to join our Americas team. BOARD’s Professional Services team works with our customers and business partners to enable success using the BOARD Solution. We offer a flexible and dynamic work environment and plenty of opportunities to support professional growth. This role provides an ideal opportunity to join a fast-growing organization with a product at the technological forefront of its market.

CORE RESPONSIBILITIES

Act as first level support for any issues that may arise with a customer or business partner through both phone and email communication

You will proactively manage any customer support tickets through our online ticketing platform

Analyze customer needs and recommend effective solutions to meet user and business objectives

Effectively document all resolution steps in our electronic tracking system

Ensure steps taken to follow-up with tickets complies with the agreed Software License Agreement, providing accurate and detailed feedback to customers

Escalate tickets to our Headquarters office in Chiasso, Switzerland when necessary, while keeping the customer or business users updated

BOARD is the #1 decision-making platform. Founded in 1994 and Headquartered in Chiasso, Switzerland, and Boston, MA, BOARD International has enabled more than 3000 companies worldwide to effectively deploy Business Intelligence, Corporate Performance Management and Predictive Analytics applications on a single platform. The BOARD platform allows companies to achieve a single, accurate and complete view of business information and a full control of performance across the entire organization. Thanks BOARD, global enterprises, such as H&M, KPMG, DHL, Mitsubishi, NEC, Puma, Siemens, Toyota, have deployed end-to end decision-making applications in a fraction of the time and cost associated with traditional solutions.

Work with us

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BOARD is an all-in-one Decision-Making Platform which combines Business Intelligence tools with Corporate Performance Management, Simulation, and Predictive Analytics capabilities. Its coding-free, drag-and-drop interface enables users to build self-service analytics and planning applications with ease to meet the ongoing decision-making requirements of their organization. BOARD allows the creation of dashboards, reports, and analyses which are fully integrated with enterprise planning and simulation processes, bringing together financial and operational data for complete visibility of the relationship between output, performance, and financial results. The platform is featured in three Gartner Magic Quadrants, is highly praised in numerous other analyst reports, and repeatedly comes out as the top solution in customer reviews of BI and CPM solutions.