Hello here are some info on this point. We have to be carefull on dev done
on emailclerk and solution that perhaps will not work with release 10....
Clarify eFrontOffice 9 includes new and enhanced products to help you
proactively
service your customers and business partners.
2.1. New Products
With version 9, Clarify eFrontOffice introduces Clarify eBusiness solutions
and
ClearConfigurator.
2.1.1. Clarify eBusiness Solutions
Clarify eBusiness solutions merge new e-business applications and objects
with
Clarify's existing relationship management applications, to enable
personalized
interactions with customers and business partners over the Internet. Clarify
eBusiness Solutions includes the following:
Clarify eBusiness Framework. A toolkit that provides the architectural
elements
to run and customize Clarify reference web implementations.
Clarify eSupport. A reference implementation providing Web and email-based
customer service.
Clarify eOrder. A reference implementation providing comprehensive, online
multimedia product catalogs.
Clarify eResponse Manager. An email response management system providing
timely responses to customers.
Clarify Routing. A system for automatically routing cases, orders, and
dialogue
to specific queues. You can also use Routing Server to route requests from a
customer to call or chat over the web.
2.1.2. Clarify ClearConfigurator
Clarify ClearConfigurator is a product configuration tool that works with
CeFO
applications and data. With ClearConfigurator, you can customize, configure,
and
price products and services, as well as contracts, promotions, and other
customer
deals. ClearConfigurator includes the following features:
Product information. Display up-to-date information about your company's
products, options and prices.
Pre-defined rules. Use pre-defined rules to describe your company's product
lines, pricing constraints, and business rules.
Proposal generation. Generate customized sales proposals while interacting
with your prospects and customers.
Advanced Calculation Capabilities. Negotiate complex discounts or multiples
while automatically adjusting for tax, shipping, and other price
calculations.
Product catalogs. Display detailed product and options catalogs from
various
media, including the Web or corporate Internet.
2.2. Enhanced Applications
The following Clarify applications include enhanced features:
ClearLogistics. You can receive and fulfill orders in batch, allowing you to
continue to work in CeFO windows while your order is being processed.
ClearCallCenter. You can create customer sales orders, and view, modify,
and
manage existing orders. If Clarify eOrder is installed, you can also view
and
modify orders created in eOrder. If ClearConfigurator is installed, you can
access
it from ClearCallCenter.
ClearSales. If ClearConfigurator is installed, you can access it from
ClearSales.

- v9 is NT only. Latest v10 is out for Unix.
- v9 has a web portal with eSupport (service), eOrder (sales) and eResponse
(email management via 3rd party tool from Delano)
- Delano also allows you to define email based campaigns as well as integration
to b/office systems via XML
- Clarify Business Objects which allow one to gain access to Clarify
functionality and data via a custom web application (this may have been in v8
too)