Specialist Customer Administration

London

Location

100%

Employment

Sales, account- & product management

Function

1459

Reference

The primary function of the Customer Administration specialist is to manage all supporting and administrative matters occurring in the sales department and provide our customers with access to our financial information system.

Main dutiesThe role involves supporting the sales contract administration and requires contact with sales, help desk, products and development teams, as well as with clients. In particular, Sales Administration supports our sales executives and account managers in preparing for, closing and administering contracts. Reporting to the Head of Sales Administration based in Benelux, the principal activities include:

Consulting and supporting the customer in relation to products, functionalities, data, prices, exchanges and claims

Supporting the Sales in commercial and administrative matters

Creating proposals

Generating contracts from the internal entitlement system

Being responsible for the entitlement of licences and data

Managing the billing process and monitoring dunning process

Managing statistics

Ad hoc projects involving client and data analysis

Scheduling, coordinating and monitoring of customer and sales projects

Ensuring sales tools are available, maintained and are relevant, including any sales compliance or entitlement systems

RemunerationThe package will be based on experience and background and will include a basic salary, bonus scheme and other benefits.

Your profileThe candidate should ideally demonstrate ability for tasks which require attention to detail. Assertiveness and service-minded will be expected just as a tenacious attitude to problem solving. The candidate will be well presented with strong written and verbal communications skills. A self-starter, self-motivated individual who is able to work independently.

The candidate will have previous experience in a similar sales support role. Possession of a broad range of communication styles is necessary. Ideally, the candidate will hold an undergraduate degree, in any discipline and will be a progressive thinker and service driven.