Verizon Connect Reveal Software

Verizon Connect Reveal is a cloud-based fleet management solution suitable for small and mid-sized companies. Users can view all drivers on a map and automatically detect their behavior such as harsh braking, quick starts, hard corning and other vehicle misuses. The solution sends real-time push alerts to notify dispatchers and supervisors of dangerous driver behavior. It provides a dynamic map view of drivers so that dispatchers are able to quote arrival time to customers.

Verizon Connect Reveal provides mobile apps for iOS and Android devices for drivers to track their own performance through a smartphone. Once drivers log in, they can view nearby company vehicles and receive their assignment. The Today view shows them what stops are scheduled and a scorecard to see how they compare with other drivers using metrics such as the number of stops, idling and speeding. The mobile app provides turn-by-turn navigation through Google maps.

Verizon Connect Reveal is recommended to companies that rely on their fleet on a day-to-day basis.

150 Reviews of Verizon Connect Reveal

Robert from Reliable Towing
Specialty: Towing service
Number of employees: 2-10 employeesEmployees number: 2-10 employees

September 2018

September 2018

Verizon Connect did not work Engine monitoring system

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the boss over at Verizon connect said he is sorry for our loss of the motor but he can only reimburse and let me out of the contract .
we paid for this monitoring system for a reason not to hear he is sorry his people did not turn it on. unacceptable

Pros

The pros was supposed to be that the system worked and gave alerts when the engine light comes on but the system was inoperable due to Verizon not turning it on so we never had it working it didn't work was supposed to work and monitor the motor

Cons

The pros was supposed to be that the system worked and gave alerts when the engine light comes on but the system was inoperable due to Verizon not turning it on so we never had it working it didn't work was supposed to work and monitor the motor

Review Source

Jeremy from The BNC Group
Specialty: Delivery service
Number of employees: 2-10 employeesEmployees number: 2-10 employees

September 2018

September 2018

Verizon Dis Connect

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Sales person told me that I had two options for equipment. The first was a plug N play device with only a few features. The second was a hard wired devise with more functionality. I opted for the hard wired device. Installed them in my trucks and began to load data in the interface. Report, alert, and maintenance options were missing. I called my service rep and he says that doesn't sound right and he will get it fixed but his computer is broke. Never heard back. Called the original sales person and she says that it doesn't sound right and she will get it taken care of. Never heard back. Two weeks go by and I get a call from a new customer care agent and explain the situation to him. He says that doesn't sound right and he will look into it. He comes back and says that I signed a contract for Reveal Now platform and its their low end product. I said no I was quoted the upper end product and I have the hard wired equipment. This was a total bait and switch. And they were willing to let me out of my contract if I would pay them the full balance.
DO NOT GO WITH THIS COMPANY. THERE ARE NO GOOD REVIEWS. wish I would have read reviews first

Pros

Nothing. Nothing but lies from the first phone call. Have never dealt with a company this deceptive in my life.

Cons

Sales Team, customer (Don't)care team. Lies lies lies. Deception, bait and switch. Use any company but this one.

Verizon Connect is a Joke

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The software lost our data on our routes, we requested help ,did not get any. This company is the worst company we have ever dealt with. We called customer support ,which is in California, three hours behind us, it took at least a day to get a reply, then the man with the answers is located in Italy which takes days for an answer . If a company has a problem with there routes, you can not wait days. This company has a lot of problems. We requested all our money back, we paid a year in advance, guest what, they have not replied. It has been 3 months

Pros

There are none. They take your money and customer support is non existent. They want all the money going there way and have not given us a refund

Cons

No customer support, once they get your money the customer support is non existent. We would install our routes on there maps, we would loose a complete route ,then that would take 6 hour to reinstall. this software is not good and customer support is just not there.

dont use

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I have been back and forth with them since last October. they have changed names , and im sure its for reasons like mine.

Pros

nothing. not one thing. I have asked for one reason to stay, give me anything. I don't want to go through looking for another company. just give me more trackers. but they want to downsize instead. good customer service.....not.

Cons

worse company service ever. asked to get more trackers. the company rep suggested that I start down sizing and cancelling trackers. I of course agreed , she said she would start taking them off as they were out of contract... great until the last four came out of contract , then refused to honor what the rep suggested. they have called me a liar, threatened to report me to a credit agency, when they continue to steal my money every month. taking from my checking account. all of a sudden they need 60days written notice, but didn't need anything in writing when they took the first 4 off. they are con artiest and thieves

Run away! Use someone else, anyone else!

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We liked Fleetmatics well enough but Verizon is beyond horrible. We are currently looking at how to get out of the contract we had as the service we pay for is not being provided even remotely. Find someone else, anyone else.... the Big Corporate Attitude is alive and well with Verizon and they just don't seem to care about the customer.

Pros

GPS units are really good for machines that may sit in 1 position but are not truly 'idle' as the engine is engaged; fairly easy to navigate the dashboard

Cons

It doesn't work! The system is glitchy and all customer service does it ping the unit and say "there are intermittent glitches that should be expected". Despite telling them a list of units have been faulty for some time, they just tell us everything is fine and we just need to deal with it. Which brings us to the next problem - customer service is HORRIBLE. They are impossible to get a hold of, don't answer questions and just flat out deny anything is wrong. We even tried our new sales rep and he refuses to respond to any emails despite numerous attempts over the last month to correct issues. Managers are no better - they really do not seem to care.

Look for another provider

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no

Pros

I don't like anything about it.

Cons

fobs, customer support is a joke. never returns calls, show up for installs, removals etc. Terrible. I thought it would get better when Verizon took it over from fleetmatics but Verizon is 3 times worse.

They take your money and run

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Don't let them lock you into a contract, trust me you'll regret it.

Pros

Simple platform, easy to use if you get them to provide training. Can use for day to day routing and scenario modeling.

Cons

Product is not bad, the company and people are the problem. They sell you the product and then charge for every minute of support. My company had to manage their upgrade to schedule 8. The project manager, developer, and product manager were completely disorganized. Not to mention the sales executive assigned to our account couldn't give two S's about our success.

Customer Service is HORRIBLE - Quality of product and service has deteriorated tremendously

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Research other vendors - We have been told ERoad is great. Don't waste your time with this company. We are actively looking for a new provider.

Pros

We love the live map feature and many of the reports - so long as everything is working properly in the system.

Cons

Customer Service is absolutely horrible. We have been with Fleetmatics for close to 4 years now. Often times, I have the solutions to the issues long before anyone at Fleetmatics does since I have been working with the product much longer than the majority of customer service. I feel like I should be on their payroll. Currently, they are refusing to reactivate a unit in our system even though THEY are the ones who made an error and swapped the unit with a different unit on their end. We have not been able to "see" this truck on our map in well over a month. We have experienced a complete lack of service, our account rep only addresses what she wants to, my emails regarding trouble tickets go answered for several days, weeks, and lately we've even had a few cases that have been opened for months. As far as calling in for help, don't waste your time. I've sat on hold for well over an hour and refuse to call them now. It's sad that this company has zero loyalty to their clients that have stuck by their side as they've grown through the past few years. As of this morning, it has taken our Safety Department an hour or better just to get the live map to come up on our computers however, every single other program we utilize is working just fine.

Run AWAY,

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Strap on a jet pack , point yourself AWAY from fleetmatics/ Verizon Connect , don't stop till you run out of fuel!

Pros

There really aren't any. I've yet to see what this does that others don't do cheaper and more reliably.

Cons

Constant problems with cell tower only reception, never accurate in remote locationserver. Huge time stink for my drivers trying to earn a living. Plus, I get endless complaint calls from them, I've lost 3 good drivers in six weeks.

Garbage not worth a dime

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N/A

A customer service person told me they have so many problems with this product that developed a new product. They actually started over and never said a word to their PAYING CUSTOMERS that they have a better product. Verizon I really expected something better from you.
Not one thing about this product is good. It does not work correctly or consistently. One day it works and the next day it won't connect to the truck. I have 1 driver that is logged on duty Dec 12th, 2017 and on Feb 2, 2018, he is still showing violations day in and day out.

Cons

Just stay away from it. You won't be happy It will not work consistently. Customer service and tech help can't even help with issues.

DO NOT USE Verizon REVEAL

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N/A

Cons

Verizon REVEAL miss-represented the product and now will not let us out of the contract. Many of their competitors offer better and more reliable functionality and with no multi year contract. Would recommend researching other options before signing up with this company. RUN AWAY!!!

Review Source

Jason from Suwannee Lumber Company
Specialty: Other
Number of employees: 201-500 employeesEmployees number: 201-500 employees

December 2017

December 2017

DOT Compliance with E-logs and Real time Fleet monitoring

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Overall it performs as expected and has good functionality and user interface

Pros

ability to track our fleet, trending of major parameters monitored, current traffic conditions, paperless logging of hours of service

Cons

setting up or modifying the limits of parameters being measured is already done out of the box but changes to these are not intuitive in how it can be done. Monitored parameters display does not necessarily show the whole story of what information is trying to be conveyed and can lead to misinterpretations

A decent and simple to use GPS tracker

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Pros

We use the program to track our six trucks. It is simple to use and straight forward. The real time updates are helpful.

Cons

Occasionally the web pages don't update very quickly. I also found that it was not easy to tag locations that are used regularly. (ie employee homes and suppliers). It would be nice if you could set it up to flag whenever trucks were certain places, or when they were travelling at certain times.

Good ELD and Tracking option for Trucking Companies

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Verizon Connect has helped our business get in compliance with the new FMCSA ELD mandate relatively easily. They completed the installation on site and we were able to implement the new ELDs quickly and easily. The software and back office all work well with one another.

Pros

Tracking option is excellent. ELD option is easy to use for drivers. The maintenance option helps our fleet stay on top of our preventive maintenance scheduling. IFTA reporting is done with just a few clicks of the mouse. Offers several reporting options to keep track of every aspect of your business.

Cons

Syncing with engine diagnostics fails sometimes. Having trouble with identifying unassigned miles. Editing options are difficult to do sometimes.

Always know where your vehicles are.

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Having the ability to know where each vehicle is at any point in time is very important to us. This software allows us to track stops with exact addresses and times. We have used this information to be able to dispute or admit traffic infractions.

Cons

Unable to add units to your existing contract. Needed to create new contract for the additional units.

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Theodore from Air Temp Heating and Air Conditioning, Inc.Number of employees: 51-200 employeesEmployees number: 51-200 employees

November 2018

November 2018

Horrible Customer Service

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Pros

Software works fine and is easy to use. Mobile app and desktop functionality works well. Customer service is what is severely lacking

Cons

Absolutely horrible customer service!! There is never ONE time that I am not on the phone for less than 20 minutes even if I need a small change. Verizon has ruined this Fleetmatics company when it purchased them and we are not very unhappy with the service. I will never refer anyone to Verizon Reveal for these reasons.

Cons

New ELD's with Verizon Connect formerly Fleetmatics

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I think it would be a lovely service once all the bugs are worked out of either the tablet or the connectivity.
There are an amazing amount of features available that are really cool and can come in handy. Although, I do hope they will get better so that our drivers can operate with them like they are intended.

Pros

I'm not quite sure if the issues that our company has had with the new ELD's is a software matter or rather with our hardware. The main issues our drivers have had are with status changing by itself. A good example, when a driver has changed status to off duty for 30 min, break, suddenly the status changes on its own back to driving or something. We've had several occasions where the drivers havent been able to use the ELD's due to either not being able to log in and get to the dashboard or the app just not refresing .

Cons

Sometimes it doesnt work properly and therefore drivers have had to run paper logs in the meantime
while we try and get it, our drivers have to

Verizon Connect Reveal

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We have been extremely pleased with our value...cost vs benefits it is providing. We have no worries any longer about our vehicle usages by our employees as well as being able to let customers know when our trucks have been at their homes and for how long.

Pros

It allows us to do fleet tracking for all our vehicles, as well as maintenance reports.

Cons

There is SO MUCH in this powerful software that I feel I am using only aboutt 10-20% of its capabilities. Any online training modules for individual usages of the software would be helpful.

We are very pleased with Verizon Connect Reveal!

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Verizon Connect Reveal is very easy to use. The customer support is excellent! It saves us money by allowing us to track our vehicles and know where are employees are at. We know which drivers are speeding and driving the vehicles harshly. I schedule a weekly report to see who is speeding and driving the vehicles harshly. I also schedule a Time Card Report each week so that I compare their time sheets to it. We are very happy with the quality and service we have received!

Pros

I love how easy the software is to use! The live map shows you were all your trucks and equipment are. You can easily tell if they are moving, stopped, or idling. We recently had a truck stolen and without Verizon Connect we probably wouldn't have found our vehicle for days but we got our truck back the same day with no damage!

Cons

I have the most difficulty keying in the key fob numbers. Not that it hard but the numbers on the fobs are very difficult to see!