Hotel Policies & Check-In Information

Check-in time is after 4:00pm / Check-out time is 11:00am.

Guarantee Policy – Guests will require a valid
credit card and photo I.D. to check-in. Credit cards must be in the
registered guest’s name and the credit card holder must be present
during check-in. Visa debit and pre-paid credit cards are not accepted.
An authorization will be placed on your credit card for the full
anticipated amount to be owed to the hotel, plus $200.00 for incidentals
per stay. Please note that additional authorizations may be required
throughout the stay.

Cancellation Policy – Cancellations must be received
by 6pm on the day of your arrival, local hotel time. Failure to cancel
your reservation by this time will result in a no-show charge of one
night's room and tax applied to the guaranteed credit card. No refunds
will be accepted without a valid cancellation number. For any changes or
cancellations, please call 1-800-832-7529.

Gateway Casinos / Casino Rama Resort Cannabis Policy - Consumption of cannabis or cannabis products, whether by smoking, vaping, or other means, is not permitted on any portion of premises operated by Gateway that is generally accessible to the public, including within any designated smoking patios, shelters, parking lots or any other enclosed or open space available for public use.

Smoking or vaping of cannabis is not permitted in any hotel room operated by Gateway.
Gateway may ask a guest that has failed to comply with this Cannabis Policy to leave the premises, and may issue a temporary trespass ban if it is reasonably required in the circumstances.

Guests who wish to consume cannabis can do so anywhere outside Gateway premises as may be legally permitted.

If there is evidence of cannabis smoking or vaping in a hotel room, a cleaning fee of $250CDN (or such other reasonable fee as determined by Gateway in its sole discretion may be charged to the account).

Full Gateway Cannabis Policy is available upon guest’s request.

Smoking of any kind is not permitted in non-smoking designated guestrooms. Violation of this policy will result in a $250 cleaning fee.

Resort Fee
– A daily $15.00 (plus HST) fee will be applied to most hotel stays. As
a Tier Level Benefit, our Diamond and Platinum Plus guests will not be
charged the Resort Fee.The daily fee includes:

In-room coffee makers

$5.00 daily dining credit*

Access to a digital newspaper app with over 300 multi-language publications

Wireless internet access

Unlimited local calls

Two (2) bottles of spring water

Access to the health club and pool.

Special requests are not guaranteed, and subject to availability upon
arrival. We will do everything possible to accommodate your request,
however, we are unable to confirm requests regardless of when the
reservation is made. Additional charges may apply for some requests.

Children must not be left unattended in guestrooms. Casino Rama
Resort requires children 12 and under to be in the care and control of
an adult at all times while visiting the property.

Pet Policy - we do not accept pets. Service Animals are permitted
with documentation from a regulated health professional listed in the
Integrated Accessibility Standards Regulation.

Maximum occupancy per room is 5 persons. Guestroom rates are based on
single or double occupancy. Charges will apply for each additional
adult.

See full TERMS & CONDITIONS.*Dining
credits are available for table service outlets only (Excludes Cedar
Express, Tim Horton’s and In-Suite Dining) and cannot be applied to
alcohol, tax or gratuity portion of the bill. Must be a Players Passport
Club member to redeem, the credit is nontransferable and non-cumulative
(must be used daily).

Must be nineteen (19) years of age or older with valid government issued photo identification; those twenty-one (21) years of age or younger must also have a secondary piece of name identification. Those who have been trespassed and/or self-excluded from Casino Rama Resort or any Ontario gaming property and/or fail to meet Casino Rama Resort’s conditions of entry may not visit, participate in promotions and/or redeem offers. Offers do not apply to employees of Casino Rama Resort or Gateway Casinos & Entertainment. Casino Rama Resort reserves the right to cancel or change this program without notice. For full conditions for Casino Rama Resort entry, click here.

This web site is operated or created by or for organizations outside of the Government of Ontario. Some content may not be available in French. There may be web sites linked to and from this site that are operated or created by or for organizations outside of the Government of Ontario. This content may or may not be available in French.

Casino Rama Resort is committed to providing its goods and services in ways that respect the dignity and independence of people with disabilities. To view our full Accessible Customer Service policy, please click here.