Almost 90% of our size exchanges require a size down due to customers opting a size up than usual, please use the measurement chart and comparison chart to compare against your own body measurements (extremely useful) in all our listings to choose the right size, thank you.

If you have realised that you have made a wrong selection in your order (eg. wrong color/size), please cancel immediately and re-order instead of sending query for us to change your order as our warehouse team are not able to make any further changes once the orders are processed or shipped from our Taiwan warehouse thank you.

Products use air delivery and it may take 5 or more days for delivery to arrive at the destination.
If EMS or trackable delivery service is selected, you can conveniently monitor delivery status.
Orders that are imported may be subject to customs duties levied by destination country. Additional charges
for customs clearance must be borne by the recipient.

Almost 90% of our size exchanges require a size down due to customers opting a size up than usual, please use the measurement chart and comparison chart to compare against your own body measurements (extremely useful) in all our listings to choose the right size, thank you.

If you have realised that you have made a wrong selection in your order (eg. wrong color/size), please cancel immediately and re-order instead of sending query for us to change your order as our warehouse team are not able to make any further changes once the orders are processed or shipped from our Taiwan warehouse thank you.

The tracking number is for our Taiwan warehouse to our SG base, as Qoo10 requires the system to have the tracking number updated in the orders once they are shipped, however the orders switch to delivered mode automatically before they can be changed to the domestic tracking number, your items are picked up by Qxpress and you can expect to receive them likely the next day, thank you

I already return the item above and waiting for reply from you regarding my exchange n top up for the fee n new item .

Urgent pls reply...

ThanksAsha

User

Dear Buyer, kindly let us know once the top up of SGD 5.80 has been made to POSB SAVINGS 131-42747-6, meanwhile your exchanged item of DARK SEA GREEN L has been dispatched by our Taiwan warehouse, thank you.