Every purchase at HVAC Parts Outlet comes with an industry leading one year defect warranty.

Purchase with confidence that every furnace and air conditioner part comes with an easy to manage warranty.

90 Day Non-Defective Return

1 Year Warranty

1 Year Return Policy and Limited Guarantee Against Defects

Every product you buy from HVACPartsOutlet.com is backed by the product manufacturer's warranty for a period not to exceed 1 year from date of purchase. HVACPartsOutlet.com's 1 year limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacturer or HVACPartsOutlet.com.

You are responsible for all shipping charges associated with the return of the item. The item(s) must be received by our location within 10 days of the RMA issue.

You are responsible for payment to ship the replacement item to you on any item over 90 days old. Typically this can be done via a Pay Pal invoice sent to you from HVAC Parts Outlet LLC.

Defective products returned for exchange must be in the original packaging and include all parts, registration cards, packing materials and other accessories.

We reserve the right to refuse for return any item that shows signs of damage not consistent with normal wear and tear or installed improperly as to cause unnecessary damage to the item.

90 Day Non-Defective Return

Non-defective returns are subject to a 20% restocking fee and do not include the shipping cost. "Free Shipping" items will have the shipping costs deducted. This fee is what the carrier charges HVAC Parts Outlet to ship the item to you and is not reflected during your purchase. You are responsible for all shipping charges associated with the return of the item in addition to the 20% restocking fee. The item(s) must be in the original packaging and include all parts, registration cards, packing materials and other accessories and must be received at our location within 10 days of the RMA issue. The item must be in new condition. If the item has been installed or damaged in any manner, the RMA will be denied and you will be responsible for all shipping charges to retrieve the item from our facility.

Compressors

Compressors cannot be returned for any reason other than defective. Any defective compressor request must include the following information.

Date of installation

Date of Failure

Name of installing HVAC technician

Master License number of installing HVAC technician and state of issue

Company name employing HVAC technician

Phone number and address of company employing HVAC technician

Damaged Freight

HVACPartsOutlet.com insures all shipped items. It is the responsibility of the consumer to inspect all merchandise immediately upon delivery. Any damage claims must be submitted no later than 15 days from the delivery date. All products are inspected, checked, and packaged by HVACPartsOutlet.com prior to release to the carrier. In spite of our best efforts, shipping damage can and does sometimes occur. Here's how to protect yourself:

Always note any external damage to cartons upon the delivery.

Note the Date of Failure.

We highly recommend that you unpack each carton and carefully inspect each item. Note any damage and contact HVACPartsOutlet.com immediately to file a claim.

Keep all packing materials and contents in the same condition as when the damage was discovered.

It is a good idea to take pictures immediately after discovering damage in order to support your claim.

WARRANTY LIMITATIONS

There are no other express warranties or conditions respecting the equipment. Implied warranties, if any, are limited to the duration of the express warranty provided herein. Some states do not allow limitations on how long an implied warranty lasts so that the foregoing limitation may not apply to you

Shipping Policy

NOW OFFERING Saturday delivery from USPS on selected items!

Call 877-482-2500 and speak to our customer service staff to verify. Orders must be placed with a customer service representative no late than 11:00 am EST Friday prior to the day of requested delivery!

PROCESSING TIME

Your order is thoroughly reviewed by our Credit Card Department to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the rigorous review by our Credit Card Department, it is sent to our warehouse for shipment.

Please note, credit card verification for orders over $1000 can take up to 1 business days (Depending on the accuracy of the information given to us by the customer.). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment.

If the item(s) on your order are in-stock, we will ship them as soon as possible from our warehouse or from one of our Distribution Warehouses located throughout the United States. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the back-ordered inventory in our warehouse.

TOTAL TIME FOR DELIVERY

Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. Most orders are fulfilled the same business day as long as the order is placed prior to 3 pm EST and can range from 24 hours to 3 business days for in-stock items. Back-ordered items shipping delays will be conveyed to you for your approval.

Returns Policy

1 Year Return Policy and Limited Guarantee Against Defects

Every product you buy from HVACPartsOutlet.com is backed by the product manufacturer's warranty for a period not to exceed 1 year from date of purchase. HVACPartsOutlet.com's 1 year limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacturer or HVACPartsOutlet.com.

You are responsible for all shipping charges associated with the return of the item. The item(s) must be received by our location within 10 days of the RMA issue.

You are responsible for payment to ship the replacement item to you on any item over 30 days old. Typically this can be done via a PayPal invoice sent to you from HVAC Parts Outlet.

Items returned that are not from HVAC Parts Outlet or have a date code not coinciding with the purchase date will be assessed a $25 administrative fee.

Fraud is a serious offense and HVAC Parts Outlet will have the right to pursue any and all legal actions to include contacting the payment method company and filing a formal complaint and audit.

Defective products returned for exchange in the first 30 days must be in the original packaging and include all parts, registration cards, packing materials and other accessories.

We reserve the right to refuse for return any item that shows signs of damage not consistent with normal wear and tear or installed improperly that causes unnecessary damage to the item.

90 Day Non-Defective Return

Non-defective returns are subject to a 20% restocking fee and do not include the shipping cost. "Free Shipping" items will have the shipping costs deducted and a 20% restocking fee. You are responsible for all shipping charges associated with the return of the item. The item(s) must be in the original packaging and include all parts, registration cards, packing materials and other accessories and be received by our location within 10 days of the RMA issue. The item must be in new condition. If the item has been installed or damaged in any manner, the RMA will be denied and you will be responsible for all shipping charges to retrieve the item from our facility. (effective August 2012, orders previous - 30 Days)

Items returned that are not from HVAC Parts Outlet or have a date code not coinciding with the purchase date will be assessed a $25 administrative fee.

Fraud is a serious offense and HVAC Parts Outlet will have the right to pursue any and all legal actions to include contacting the payment method company and filing a formal complaint and audit.

Products which are improperly packaged.

Control Boards CANNOT be accepted if the seal is broken, ripped, or damaged in any manner. The seal is used on many static protection envelopes.

Products returned to HVAC Parts Outlet in a non-qualified shipping container.

Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice (HVAC Parts Outlet maintains serial number tracking).

DAMAGE: Cracked components or damage to any circuit boards.

DAMAGE: Any dents, scratches, defacement or abuse of base casting.

DAMAGE: Loose, damaged or removed screws/fasteners.

Compressors

Compressors cannot be returned for any reason other than defective. Any defective compressor request must include the following information.

Date of installation

Date of Failure

Name of installing HVAC technician

Master License number of installing HVAC technician and state of issue

Company name employing HVAC technician

Phone number and address of company employing HVAC technician

Damaged Freight

HVACPartsOutlet.com insures all shipped items. It is the responsibility of the consumer to inspect all merchandise immediately upon delivery. Any damage claims must be submitted no later than 15 days from the delivery date. All products are inspected, checked, and packaged by HVACPartsOutlet.com prior to release to the carrier. In spite of our best efforts, shipping damage can and does sometimes occur. Here's how to protect yourself:

Always note any external damage to cartons upon the delivery.

Make note of the Date of Failure

We highly recommend that you unpack each carton and carefully inspect each item. Note any damage and contact HVACPartsOutlet.com immediately to file a claim.

Keep all packing materials and contents in the same condition as when the damage was discovered.

It is a good idea to take pictures immediately after discovering damage in order to support your claim.

Submit A claim

Submit your claim with your order number and notify us of your claim.

Please allow up to 2 business days for us to review and respond to your claim. If you require an immediate replacement part, place an additional order and once approved your original purchase will be refunded.

HVACPartsOutlet.com reserves the right to charge a restocking fee as outlined above for non-defective returns and applicable shipping charges for any and all deliveries that are refused by the customer. Shipping charges as part of the original order are not refundable.

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HVAC Parts Outlet is an online supplier of air conditioning and heating replacement parts, including heat pumps. Call 301-845-8005 for your HVAC parts today! We cater to and support the Do It Yourself (DIY) customer or contractor with parts selection, installation guides and same day shipment when possible. HVAC Parts Outlet provides new parts directly from the manufacturer.