Have you ever imagined what would happen if you could only remember 30% of the discussions or interactions you had with your friends? What if your friend asked not to call them at work and you forgot and they got into trouble. How long do you think you could maintain these relationships?

Next Generation CRM platforms need to offer full customisation. With the number of flexible design tools and components for .net and other development platforms there are no excuses for CRM providers not to offer truly simple customisation tools that can be used by non IT minded individuals.

CRM (Customer Relationship Management) – The wider industry agrees on the acronym but everybody in it seems to have their own definition. In order to understand if CRM manages customer relationships I will first look at the various definitions of CRM and then explore if CRM has any impact on customer relationships.

What is sales? Sales is the art of persuading or influencing a specific outcome. We don’t realise it but we all sell in one way or another, at work at home with our friends and with our families without even knowing and some of us are better than others. But it’s important to remember that

3G Business – April Newswire #2 In the last newsletter we covered that in a recessionary period the challenge is to sell more whilst reducing costs. We also mentioned that the most cost effective way to achieve this is to introduce sales automation tools which will simplify the job of selling thus your sales team will

3G Business – April Newswire The rules in business are pretty much the same irrespective of buoyant times or during a recession. The main differences being during a recession you need to work harder to get the sale, in other words you need to do more for less.