Company Policy

How we process your order

The Green Dry Cleaners innovative process is set up to streamline your dry cleaning experience.

Once your order is received, one of our delivery driver will pick up your personal cleaning items from your place and deliver them to one of our state-of-the-art operating plants.

Your clothing goes through a four step process which ensures professional cleaning.

First, items received are inspected for stains, material defects, and cleaning procedures as recommended by the manufacturer (certain items will be returned).

Second, clothes are appropriately cleaned and pressed.

Finally, they are sorted and packaged and loaded onto appropriate delivery vans for delivery. A professional delivers your items to your place of business or residence.

Delivery Policy

The Green Dry Cleaners strives to make our delivery service timely and convenient. The following outlines key elements of our delivery policy to help you understand our business practices.
Delivery Hours: Dry-Clean-On-Wheels corporate pick up and delivery hours are 9 AM to 5.00 PM Monday through Friday.

Acceptance of Delivery: All pickups and deliveries are made only to a specific location within your company or office. This location has been designated by you or your company as a pick-up and drop-off station for The Green Dry Cleaners.

Late Delivery: If unusual circumstances make it impossible to deliver your order during the scheduled day, it will be delivered immediately the following day.
Right to Refuse Service: The Green Dry Cleaners reserves the right to refuse service to any customer.

Leather/Suede Items Policy

The Green Dry Cleaners follows standards and policies set forth by the Fabricare Industry and the International Fabricare Institute. These policies are standard to all dry cleaners including classical retail dry cleaning stores. We exercise utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. All leather and suede garments are cleaned 100% at customer's own risk, and The Green Dry Cleaners does not accept any responsibility or liability for any damage or fading as a result of the dry cleaning process.

Dry Clean and Laundry Policy

The Green Dry Cleaners follows standards and policies set forth by the Fabricare Industry and the International Fabricare Institute. These policies are standard to all dry cleaners including classical retail dry cleaning stores.
We exercise utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. In dry cleaning and laundering we cannot guarantee against color loss, color bleeding, and shrinkage; or against damage to weak and tender fabrics. The Green Dry Cleaners ' liability with respect to any damaged items shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition.

Loss Policy

The Green Dry Cleaners follows standards and policies set forth by the Fabricare Industry and the International Fabricare Institute. These policies are standard to all dry cleaners including classical retail dry cleaning stores.
We exercise utmost care in processing clothing items received to avoid misplacement or loss of items. However, there will be instances where items may get misplaced or lost. As such, differences in count must be reported within 24 hours of delivery. The Green Dry Cleaners liability with respect to any lost item shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition excluding leather, suede and household items which are at customers own risk at all times.