Please note the information given above only covers books being sent to you directly from Shavick.com such as Andrea's autographed poetry books. Products ordered directly from Amazon are covered by Amazon's terms & conditions and delivery prices, not ours.

Questions about an order

If you have any questions about your order for an autographed poetry book or want to know when your order was posted, or have any problem whatsoever with your order, just email us.

As explained under the heading of Delivery, if you have ordered directly from Amazon please contact them with any queries as we do not have access to their delivery or order status pages.

Returns and refunds

Your order should arrive in perfect condition. If it has been damaged in transit then you can return it to us for a refund or replacement. Just email us to let us know

On your parcel or letter please ensure you include the address in its entirity.

REMEMBER if you purchased your book via Amazon and want to return it you will need to go to their website and follow their instructions. We do not accept Amazon returns.

Returns and refunds of autographed books

We regret that unless damaged in transit, autographed books cannot be refunded. Therefore please ensure that the personalised message you request is exactly as you require it to appear in the book and all names are spelled correctly.

Poetry and guestbook submissions

Please note that due to large numbers of submissions it can sometimes takes a bit of time for a new poem appears on Andrea's website so please be patient!

The decision as to whether or not a poem is accepted for publication is taken by our editors: their decision is always final. Guestbook entries are generally always accepted unless the content is deemed to be unsuitable for the website or offensive to visitors of the website. Again, our website administrator's decision is final.

Please note that by submitting poetry you are granting permission for publication of your work on this website and possible inclusion in future electronic publications.