English for Customer Care is aimed at employees working in customer service. Whether you are working in imports and exports, in a call center, in hotels and catering, or in the field of finance and insurance: a good knowledge of English is called for; whatever the sector, it's all about finding the appropriate tone. The 'English for Customer Care' language course focuses on typical face-to-face exchanges such as greetings, small talk and dealing with customers on the phone.

Introduction to customer care

Face to face with the customer

Dealing with customers on the phone

Call center success

Delivering customer care through writing

Dealing with problems and complaints

Course Content

English for Customer Care is aimed at employees working in customer service. Whether you are working in imports and exports, in a call center, in hotels and catering, or in the field of finance and insurance: a good knowledge of English is called for; whatever the sector, it's all about finding the appropriate tone. The 'English for Customer Care' language course focuses on typical face-to-face exchanges such as greetings, small talk and dealing with customers on the phone.

Introduction to customer care

Face to face with the customer

Dealing with customers on the phone

Call center success

Delivering customer care through writing

Dealing with problems and complaints

Language Goal

After a personal assessment in your local language center, we will discuss how you would like to use your chosen language. Based on this, we'll define together your personal language goal. Here we'll consider the number of lessons required, and will define the lesson plan together with you.