CLS managing director Matt Howells told Legal Futures that despite the disappointing PI figures, the revenue CLS had made from both wills and family law services had doubled in the course of the past year. Probate work had performed very well in particular, which, along with wills, made up around half of CLS’s income, he said.

“Our performance was beyond market expectation, and nine out of 10 of our customers are happy with our service,” he said.