1. Introduction
1.1 This Home Information Pack ("HIP") agreement ("the Agreement") is made between Houseladder Ltd registration 04821799 ("Houseladder", "We") and the customer ("You").
1.2 By entering into this agreement you are confirming you have read these Terms and Conditions and agree to them.
1.3 Once payment is received you agree to Houseladder producing a HIP for you ("the Order") and this agreement is legally binding.
1.4 This agreement is covered by the laws of England and Wales.
2. Your Responsibilities
2.1 You have the legal right to sell the property.
2.2 Information you supply is true and accurate and not misleading. Houseladder does not take any responsibility for the accuracy of the information supplied and cannot be held liable.
2.3 You will pay the fee quoted before the production of the HIP commences.
2.4 You agree to pay any extra costs incurred by Houseladder to produce the HIP before the completed HIP is released including but not limited to: i. obtaining leasehold or commonhold information including management charges imposed on us: ii. inability to gain entry to premises for energy assessment and/or home condition report: iii. customer supplying incorrect information.
2.5 You agree to ensure full access to the property for the energy assessor at the agreed date and time. Failure to provide access will result in an extra call out charge.
2.6 You will ensure you have the appropriate software to read PDF files e.g. Adobe Reader.
2.7 You will supply copies of you HIP to interested parties on request and store the master copy.
3. Houseladders Responsibility
3.1 We reserve the right to reject or cancel an order at anytime.
3.2 The HIP will contain the compulsory documents as defined by the "Home Information Pack Regulations".
3.3 We will contact you to arrange the energy assessment visit normally within 2 working days of placing the order.
3.4 We will supply the order by an electronic PDF normally within 5 to 10 working days after the energy assessment has taken place. Leasehold and commonhold properties will take longer to produce. However, please allow 28 days or longer in exceptional circumstances.
3.5 We will inform you by email when the order is complete with instructions how to download your HIP.
3.6 You may use the HIP supplied for any marketing of your property including private advertising or with an Estate Agent.
3.7 We will, to the best of our efforts, ensure that the Houseladder web site is available at all times. We reserve the right to take the site 'off-line' without prior notice for essential maintenance and upgrades.
4. Refunds
4.1 A hip can be cancelled within 24hrs of ordering by email or phone subject to any costs incurred. A Hip cannot be cancelled after 24hrs as work will have commenced to produce your HIP.
4.2 On cancelling your HIP we will refund your fee minus any costs incurred. These costs incurred include but without limitation ordering an Energy Performance Certificate, local searches, drainage search, land registry search plus any other work to compile your HIP.
4.2 The supply of Home Information Packs is excluded from the distance selling act as they are classed as "goods made to the consumer's specifications or clearly personalized".
4.3 Under no circumstances will our liability exceed the value of the cost of supplying the HIP
4.4 We are not liable for an error in the HIP based on information including and not limited to from the public register, energy performance certificate, local searches, information provided by the seller, leaseholder or managing agents.
4.5 This does not affect your statutory rights as a consumer.