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Hi there!!
The message that you're getting means that either the back cover is not closed securely or there's a jammed paper inside. Here's what you can do to clear the message:
-Please unplug the fax machine for your safety
-Open the front cover
-Remove the toner & drum assembly (theres a handle in the center of the drum/toner assembly, just pull it towards you.
-Remove any pieces of paper stuck or the jammed paper
-Remove the toner from the drum and check for any other pieces of paper stuck
-Once everything is clear
-Reinstall the toner back into the drum and the drum & toner assembly to the fax machine. You should hear it click into place once installed correctly
-Close the front cover & plug in the power cord. That should clear the message
Hope this helps,
Thumbs up if it does, thanks!

Do NOT use flammable substances or any type of spray to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock.

Caution

Just after you have used the FAX/MFC, some internal parts of the machine are extremely HOT! When you open the top cover of the FAX/MFC, never touch the shaded parts as shown in the diagram below:

Open the front cover.

Remove the old drum unit. Place the drum unit on a drop cloth or large piece of disposable paper to avoid spilling and scattering the toner.

Remove the toner cartridge by holding down the lock lever on the right and pull the toner cartridge out of the drum unit assembly.

Wait to unpack the new drum unit until immediately before installing it. Place the old drum unit into the aluminium bag.

Reinstall the toner cartridge into the new drum unit.

Reinstall the new drum unit, keeping the front cover open.

Press the Clear key to display drum status.

Press 1 on the telephone keypad.

When the display shows "ACCEPTED", close the front cover.

Note

Discard it according to local regulations. If you are not sure of them, call your local Sanitation Department. Be sure to seal the drum unit tightly so toner powder does not spill out of the unit. When discarding used drum units, keep them separate from domestic garbage.

Sounds like a paper clip (or similar) has fallen into the machine and is next to the drum.
Remove the drum unit and see if anything is in the machine or on the drum unit.
Replace the drum if it is close to the end of its life.

If you pull the drum out of the machine. Close front cover. is the noise still there. If it is then you have a broken fuser gear. If noise is not there remove the toner cart. from drum reinstall the drum unit in machine see if noise is there. if noise is there then it will be the drum. If not reinstall the toner try that if noise comes back then it is your toner cart.

when you open the front door to replace your toner. The part that you put your toner in is the drum unit. pull that out. Remove the toner cart. blow the unit out.
( DO THIS OUT SIDE, TONER WILL BLOW OUT OF THE DRUM UNIT )
On the top of the drum unit there is a blue or green slide lever move the lever back & fourth 15-20 times.
re blow out the machine with drum unit out.
Reinstall the drum,
make 5 copies ( 1st feow will be bad hope thay will get better )
If not need to determan if the drum is bad or the fuser asm is cuasing the problum.
( part that melts the toner on to the paper )
Need to do a 1/2 print test.
1. make a copie or do a report
2. when the paper is 1/2 way thrugh the machine but not in to the fuser open front cover.
( may need to tray a coupel of times to do ot right )
3 look at the paper see if marks are on the paper.
( If not then the fuser is bad. if the marks are there the drum is bad )

on the drum unit that you put your toner inn, There is a blue or green slide lever move the slide back and fourth 10-15 times. If you have some van air blow that area out ( F.Y.I. if you do this some toner will fly out ) if this does not take care of it the drum unit my be bad,

do a 1/2 print test. copiersomething with a lot of print. open front cover when the paper is 1/2 way through the machine remove drum. Look art the paper and the green drum if the marks are on the paper & drum then the drum is bad. If not the fuser asm is bad, the part that gits hot when melting the toner on the paper,

Take it out with the drum unit and make sure the toner is in the drum unit right. If it was ok before you changed the toner then you did something wrong. reinstall the drum and toner after you check it. Lawrence

Hi, have you changed the drum anytime soon? If so did you clear the message before installing the new drum? The only other option would be to try a diffrent toner. There is not toner reset counter like there is for the drum! So I would reset the drum counter and see what happens. Good Luck