Why Go Galpin

Our Customers Come
Back for the Great Deals

Our commitment also produces another most valuable asset – and that’s trust! We know you can’t buy trust. You have to earn it!

People have come to know that they can trust Galpin for the right selection, the right price, the right service and the latest innovations. That’s why 92% of our customers are either repeat, reputational or referral. That’s the Power of Trust!

Why Go Galpin

Customer Bill of Rights

YOU HAVE THE RIGHT TO:

— Courteous and professional treatment at all times.

— Honest information when you request it, without evasiveness.

— Prompt and efficient service with genuine concern for your time.

— Choose which products and services you purchase.

— Clear and thorough explanations of all financing and purchase details.

— Receive copies of all documents signed.

— Expect the value of products and services to be equal to or exceed the purchase price.

— Be invited to buy without feeling pressured.

— Expect us to keep our promises to you.

— Expect the same level of professional service before, during and after the sale.

Why Go Galpin

Our Sales Staff is Friendly
and Knowledgeable

Our sales team is staffed with hardworking and talented individuals. They are one of the most important parts of your car buying experience. Meet the Galpin Volvo sales team on our staff page before you visit the showroom.

They will treat you like you are part of the Galpin family and you won’t find better people to work with anywhere else. Get to know them and let them work with you.

“The only reason for us to be in business is to serve our customers”-Bert Boeckmann

Why Go Galpin

Our Mission

Our Mission is to simply be the best in every area of our business.

We will accomplish this by providing the most exceptional customer experience, being the best place to work, and strongly supporting our community, all while working together as ONE Galpin!

Why Go Galpin

Our Core Values

Our core values are the pillars that support our Mission statement. They form the rock solid foundation that guides our individual and collective actions. These core values are intertwined so that each supports the other.

INTEGRITY
We always strive to do the right thing. Our commitment to the truth is unwavering, both in actions and in words.

SERVANTS’ ATTITUDE
We only exist to serve our internal and external customers, so their concerns are always at the forefront of our business. We will serve our clients with a genuine humility that leaves no doubt that they are the sole focus of all of our endeavors.

ACCOUNTABILITY
A personal choice to rise above one’s circumstances and demonstrate the ownership necessary for achieving key results: to See it, Own it, Solve it, and Do it. Doing it right the first time is not our goal, but our standard. We will hold ourselves responsible for this attention to detail in all of our duties.

CONTINUOUS IMPROVEMENT
We are a dynamic organization that constantly seeks areas of growth and innovation. This growth starts at the personal level and continues into all aspects of our business.

TEAMWORK
Teamwork is our individual actions, brought together for our common purpose, which subordinates our individual needs to the needs of the group. We put aside our individual needs to work towards and accomplish the larger group objective. We cooperate, using our individual skills, and provide constructive feedback despite any personal conflict between individuals.

FUN
Fun is key to an enjoyable workplace. It encourages energetic contributions from our team members and creates an upbeat environment for our internal and external customers that helps differentiate us from our competition!