ParcelPoint is an easy way to return your online purchases. Choose from hundreds of trusted stores such as pharmacies, convenience stores and newsagencies to drop off your parcel at times and locations more convenient for you.

Australia Post

If you don’t have a ParcelPoint location close to you, choose any Australia Post outlet as a return option instead.

Both of these return methods are free and include a tracking number. You must return your item to us within 30 days from the date of purchase as per our Returns Policy.

It will usually take up to 2-10 working days for the return to come back to the Styletread warehouse depending on the method of return.

Estimated return times:

Australia Post - 7 business days Parcel Point - up to 10 business days

Once returns are received in our warehouse, our Returns Team will determine whether the product is eligible for a refund. When it is approved, it will be forwarded to the Finance Team for processing. This can take from 4-6 business days.

Our Finance Team will send you an email to let you know that the refund has been processed. Once your refund has been processed, please allow 1-7 business days (varies depending on your financial institution) for the funds to appear in your account. The refund will be credited back to the same credit card or PayPal account that you paid from.

Please Note: During peak trading times including but not limited to Christmas and sale, refunds may take slightly longer to process.

I love my order but I bought the wrong size!

We recommend that you order the shoe in the correct size as soon as you can because we do not offer order exchanges and we really don’t want you to miss out! Then follow the above steps to send back the size you don't want.

Where do I find my Web Order Number?

Your Web Order Number can be found in two places:

1) At the bottom of your order confirmation email or

2) On the piece of paper found in the box with your order under the heading 'Tax Invoice'.

This Web Order Number can also be used as a reference number when you are contacting customer service.

Styletread's Returns Policy includes the rights you are entitled to under the Australian Consumer Law.

If you have received faulty/damaged shoes, please send us photos of where the damage/fault is, as well as a photo of the whole shoe to – service@styletread.com.au for further assessment. We may also consult with the supplier or manufacturer to determine if the item is faulty.

If you wish to return a faulty good after the 30-day return period, please contact our Customer Happiness Team.

If the item is found to be faulty, you will receive a full refund for that item including the delivery charge unless the delivery charge has been previously refunded for that order.