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Delivery

Where We Deliver

Currently O’Neill delivers to customers who have an address in Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Romania, Finland, France (with the exception of Corsica), Germany, Greece, Hungary, Italy, The Netherlands, Poland, Portugal, Luxembourg, Greece, Portugal, Slovakia, Sweden, Spain and United Kingdom. We regret that we do not trade to other territories at present but you can subscribe to our newsletter to receive updates regarding this.

Delivery and Delivery Times

If you order by 2pm Monday-Friday, your order will be shipped the same day. Orders that are placed after 2pm will be shipped on the next business day. If an order is placed on Friday after 2pm the order will be processed on the next business day after the weekend. Orders are shipped according to our standard rates in the table below. Free shipping above 75€.

Refund of delivery charges?

When returning your complete order, we will refund your delivery charges in full. If only returning some of your products, the delivery charge will remain.

Standard delivery days

Standard shipping costs

Netherlands

1-2

€ 3,50

Belgium

1-2

€ 3,50

Czech Republic

2-3

€ 4,95

Luxembourg

2-3

€ 4,95

Sweden

2-3

€ 4,95

Germany

2-3

€ 2,50

France

2-3

€ 3,50

Austria

2-3

€ 4,95

United Kingdom

2-3

£ 3,00

Denmark

2-3

€ 4,95

Hungary

3-5

€ 4,95

Poland

3-5

€ 4,95

Portugal

3-5

€ 4,95

Finland

3-5

€ 4,95

Romania

3-5

€ 4,95

Slovakia

3-5

€ 4,95

Greece

3-5

€ 4,95

Spain

3-5

€ 4,95

Italy

3-5

€ 4,95

Estonia

5-7

€ 4,95

Bulgaria

5-7

€ 4,95

Delivery Method

All deliveries are made by our preferred carrier partner. If delivery is unsuccessful three times, a note will be left giving you all the information about where to pick up your parcel..

Please be aware that our logistic partner does not deliver to a depot (for examples DHL packstations)

All items are insured by O’Neill until they have been delivered at your address. If the package being delivered is obviously damaged on the outside, you should refuse the delivery. We will then arrange a new shipment as soon as the package is returned to us.

Customer Services

Any complaints regarding the state in which goods have been delivered must be made to O’Neill by contacting Customer Services by e-mail or phone no later than two working days upon receipt of the goods.