Notice

Dear Valued Buyers,
We are sorry to hear if you have yet to receive your parcels even after a period of time from your purchase date.
We would like to assist you over your frustration for the non-delivery of items issue.
Please check for the following:
[1. Check if the order address is correct. ]
[2. Order(s) shipped through “Singpost normal mail”, but yet to receive the item after 7 days upon order(s) change to “On Delivery” status. ]
[3. Order(s) shipped through “Qxpress”, but encounter either non-valid tracking or valid tracking information and still yet to receive the item. ]
[4.Facing improper handling of your order from seller ]
Should you face any of the above mentioned issues, please kindly send an email to [ help@qoo10.sg ] and we will gladly assist onto your case and help to process the refund.

Any change of mind from buyer's end-Would like to change to other available products or does not want the item anymore-Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached-Provide picture of the item to seller end-Shipping fee will be incurred from buyer's end

How to submit return or exchange from the buyer's end?-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'-We will assess the claim issue with the provided picture and inform on the progress

Submission of claims-Any return of exchange of items will be applicable within 7 days upon receiving of the item

Any shortage of item or wrong item received-Provide picture of the item contents within the parcel package-Provide picture of the parcel package with the delivery information-Shipping fee will be incurred from seller end

Defective item issue-Provide picture of the defective area of the received item-Shipping fee will be incurred from seller end

All sales are Final. All items sold are Non-Refundable but Exchangeable with any items from the Shop of the same value or less. Items of higher value will require top-up by Bank Transfer. Please take note before purchasing. Thanks!

Item Q&A(65)

Dear Valued Buyers,
We are sorry to hear if you have yet to receive your parcels even after a period of time from your purchase date.
We would like to assist you over your frustration for the non-delivery of items issue.
Please check for the following:
[1. Check if the order address is correct. ]
[2. Order(s) shipped through “Singpost normal mail”, but yet to receive the item after 7 days upon order(s) change to “On Delivery” status. ]
[3. Order(s) shipped through “Qxpress”, but encounter either non-valid tracking or valid tracking information and still yet to receive the item. ]
[4.Facing improper handling of your order from seller ]
Should you face any of the above mentioned issues, please kindly send an email to [ help@qoo10.sg ] and we will gladly assist onto your case and help to process the refund.

Any change of mind from buyer's end-Would like to change to other available products or does not want the item anymore-Item must remain in their intact condition, or otherwise unused with their original packaging/tags/labels/seals attached-Provide picture of the item to seller end-Shipping fee will be incurred from buyer's end

How to submit return or exchange from the buyer's end?-Please log in into your buyer account under "MyQoo10" > Shopping List > Cancel/Refund/Non-Receipt > Select "Cart No." > Select "Return" or "Exchange" under 'Apply & Remark'-We will assess the claim issue with the provided picture and inform on the progress

Submission of claims-Any return of exchange of items will be applicable within 7 days upon receiving of the item

Any shortage of item or wrong item received-Provide picture of the item contents within the parcel package-Provide picture of the parcel package with the delivery information-Shipping fee will be incurred from seller end

Defective item issue-Provide picture of the defective area of the received item-Shipping fee will be incurred from seller end

All sales are Final. All items sold are Non-Refundable but Exchangeable with any items from the Shop of the same value or less. Items of higher value will require top-up by Bank Transfer. Please take note before purchasing. Thanks!

Dear buyers, We will be on vacation from 12th July 2018 (Thuri) - 23th July 2018 (Mon). During this period of time, orders will only be process and post out on 24th July 2018 (Tue). We will response to all inquiries as soon as possible. We thank you for your understanding and support always. :)

Dear buyers, We will be on vacation from 12th July 2018 (Thuri) - 23th July 2018 (Mon). During this period of time, orders will only be process and post out on 24th July 2018 (Tue). We will response to all inquiries as soon as possible. We thank you for your understanding and support always. :)

myfashionstory.com2018-07-19

Question

Hello seller... I want 4pc 2XL (Plus 1 FOC).. But not enough stock u have... Will there be a restock?

Answer

Dear buyers, We will be on vacation from 13th July 2018 (Thuri) - 24th July 2018 (Mon). During this period of time, orders will only be process and post out on 25th July 2018 (Tue). We will response to all inquiries as soon as possible. We thank you for your understanding and support always. :)