I have a Cisco Switch showing up as 38xx stack and in EOS the part number shows under "Part Number" for a 3800 switch. This makes sense since my switch is a 3800 series switch but the replacement part is showing up as a part for a 3700 series switch. What's up with that? When I drill down into the switch there is an "external link" I can click on and Solarwinds sends me to the Cisco site showing me the End-of-Life for 3700 series Cisco Switches. Why doesn't it take me to the End-of-Life page for the 3800 Cisco Switches? Please advise since this is confusing.

Cisco 3800's aren't EOL or EOS as far as I know. That would explain why there's no link.

What you describe sounds confusing, and might simply be a little bug. I recommend you contact Solarwinds Technical Support and ask this question directly to them. For fastest experience, open your case online, and then attach screen shots of what you're seeing, as well as asking your specific question.

Once the online form is submitted, and after you get an e-mail confirmation, then make a telephone call to SW Support and reference the ticket ID. It'll save you a ton of time.

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