Citibank Credit Card Customer Care

Citibank India is a leading private sector bank which is a subsidiary of the global banking and financial services major-- Citigroup. The Indian arm of Citibank has a history of more than 100 years. Being one of the top Multi National Financial Corporations in the country, the bank extends seamless financial products and customer service to its impressive client base.

As of August 2018, Citibank India already had 2.7 million credit card users, and 9% share in total card spends in the country. Whether you are an existing Citibank customer or a new user, it is completely hassle-free to connect with the Citibank Credit Card Customer Care Team.

You can connect with Citibank Credit Card Helpline 24X7 throughout the year. The bank is a call away. The bank extends personalised services to each customer, irrespective of their ticket size. Realising its social responsibility, the Citibank also offers special TTY/TDD phone services for the customers with hearing impairment.

While you can avail instant answer to your questions through Citibank customer care number, some other ways to contact Citibank Credit Cards Customer Care Team are:

Chat with Virtual Assistant

You can instantly seek a response to your questions by connecting to the virtual query assistant online on the official Citibank credit card website. You will be asked to fill a step-by-step with your basic details. It is completely hassle-free to make a user ID for query and access instant customer support service. You can securely connect and get a personalized response without any privacy breach concerns.

Answers to FAQs

The bank has listed the most popular questions asked by the customers on the website. You can access replies to the common queries and use online customer guide instantly.

Write Mail/Email

If your query is unresolved or you are not satisfied by Citibank online and CitiPhone service, contact Customer Care Head or other senior management officers. You will get an assured reply within 5 days.

Citi Bank Customer Care Email Id is head.customercare@citi.com

Alternatively call +91 44 28501242 (from Monday to Saturday between 10:00 AM to 6:00 PM). The service is not available on bank holidays.

Candidly share your concerns and mention Reference Number from the earlier messages with the bank.

Alternatively, contact Regional Nodal Officers appointed under the jurisdiction of the respective Banking Ombudsman.

However, if you are still dissatisfied with the communication by the bank, write to the Banking Ombudsman for an independent review.

In case, any of your queries for Citibank credit card is unanswered, and you seek further guidance, contact MyMoneyMantra customer care. We extend unwavering support to all customers seeking financial products.

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