+3-1 Consumers from Australia are more likely to express comments on service experiences than those from the United States or the United Kingdom. According to a study from provider of cloud contact centers solutions,...

+5-1 Employment in the information technology-business process management (IT-BPM) industry has already hit the one million mark, or 1 percent of the population, as more and more foreign firms outsource work in the Philippines....

+3-1 I’ve been intending for a while to write about the Comcast call-center fiasco, but it’s hard to keep up: The story just gets weirder and weirder. Following the now-viral recording of the telephone...

+5-1 Work-related health problems such as sleep disorder and fatigue which afflict nearly half of workers in the business process outsourcing (BPO) industry increase the risk of depression, a Cebu-based mental health expert warned...

+3-1 source: www.sunstar.com.ph Saturday, August 16, 2014 CEBU CITY (Updated) — A man allegedly committed suicide by jumping off the i2 building in IT Park, this city, around midnight Friday. The police identified the man...