Welcome to Cicero

The call center software industry is undergoing significant technological, economic and social changes. As companies diversify and grow their contact centers and add remote agents and outsourcers, they transform their contact centers from a single-sourced environment to one that is multi-sourced and multi-site in nature.

You don’t need to rip & replace your core systems to get more out of them!Cicero solutions lay elegantly on top of your existing systems to bring you themodern capabilities you need to improve your business.

Improve productivity, quality and compliance with Cicero.

Activity Intelligence

Empirically QuantifyTime-and-Motion

Through Activity Intelligence, we tap into your existing applications and systems to access your foundational and activity data, and then analyze that data. The result is robust insight into what your people are doing, how they are doing it, what resources they are using, and how long those activities take.

Process Intelligence

Activity in Context Uncovers Real-World Performance

Through Process Intelligence, we understand the workflow people utilize and discover what is good and bad about those sequences, gaining true process intelligence. To do so, we leverage the robust data set that has been acquired and analyzed by Cicero Activity Intelligence.

Robotic Automation

Activity and Process Put to Work

Through Robotic Automation, we leverage the information and learnings from Activity Intelligence and Process Intelligence to optimize and automate workflows. Our intuitive, visual process UI tool is simple, powerful and puts the power of productivity in your hands.

Activity Intelligence

Empirically QuantifyTime-and-Motion

Through Activity Intelligence, we tap into your existing applications and systems to access your foundational and activity data, and then analyze that data. The result is robust insight into what your people are doing, how they are doing it, what resources they are using, and how long those activities take.

Process Intelligence

Activity in Context Uncovers Real-World Performance

Through Process Intelligence, we understand the workflow people utilize and discover what is good and bad about those sequences, gaining true process intelligence. To do so, we leverage the robust data set that has been acquired and analyzed by Cicero Activity Intelligence.

Robotic Automation

Activity and Process Put toWork

Through Robotic Automation, we leverage the information and learnings from Activity Intelligence and Process Intelligence to optimize and automate workflows. Our intuitive, visual process UI tool is simple, powerful and puts the power of productivity in your hands.

Cicero solutions lay elegantly on top of your existing systems to bring you the modern capabilities you need to improve your business.

Data Collection

The most powerful, full spectrum data collection capability in the industry.

Cicero pioneered this unique technology and approach to data collection in order to solve the age old problem of comprehensive data collection. Simply put, we gather everything that happens at your endpoints, all empirical data from all users, from all systems, from all applications. Regardless of source, our Deep Sensors seamlessly connect with ease..