TripAdvisor Traveler Rating:

3.05Cleanliness

4.05Location

3.05Rooms

4.05Service

2.05SleepQuality

4.05Value

3.05

“My trip involved two stays. We got very little sleep...”

Dec 27, 2012Jon L, Frisco

My trip involved two stays. We got very little sleep during the first stay because we could hear people walking in the room above us very late into the night. We also had to call the desk to get a remote control because ours was missing. On the second stay, our tub was a nightmare. When I stood in the tub, a pounding started that sounded like the wall would fall down. It continued until I exited the tub. I reported this to the desk and he said that they recently remodeled and the contractor must have left the tub unlevel. In the wee hours of the morning. we were awakened by a crying baby. This continued for over an hour, so we finally just got up and checked out of the hotel.

Read management response to this review.

Management response from HospitalityMgr, Manager

Im very sorry that your stay was not as you expected. The shower noise was not due to a remodeling issue-but probably air in the lines, nevertheless, it was disturbing. All rooms should have sufficient remotes and often people simply misplace them. Front desk should have replacements. As for the baby crying, I know that this can be annoying, and I am sorry your sleep was disturbed. Your comments have been well received and noted. Thank you.
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