The Wellness Hotel Katalin **** & Apartments (hereafter Wellness Hotel Katalin) accepts reservations only by e-mail/online reservation system.
In order to facilitate the contact between the guests and the hotel, the Wellness Hotel Katalin operates a reservation system, which can be found on our website (Online booking).
We ask you to fill all data accurately in the online reservation system (your children's birthdates as well), in particular the contact details (phone and email)!

Our regulation is valid in case of a booking via other reservation channels too, and it can be completed with the conditions and rules of the agent.

Our best published prices are available through our reservation channels.

With the reservation of accommodation the guest accepts the booking and cancellation policy of the hotel.
The exclusive double rooms with Jacuzzi and the exclusive double rooms with Jacuzzi and panoramic view of Lake Balaton can be booked only by pairs (not for families with children).

Advance payment obligation in certain periods

The Wellness Hotel Katalin**** kindly asks their guests to pay a deposit of 30 % of the accommodation fee for the reservations in the main season (1st June – 1st September) and festive periods (Christmas, New Year’s Eve, Easter, Pentecost, national holiday), or for any time in the year via bank transfer.

The exclusive double room with Jacuzzi and panoramic view can be booked with advance payment all year.

In our offers and confirmations you can find, whether it is necessary to pay a deposit or not. Based on individual decisions our hotel could ask for an advance payment for any time, in this case the reservation department informs the guest via e-mail, replacing the rules in the automatic confirmation.

The hotel is bound to give a prompt of at least 5 working days after booking to pay deposit as a general rule. In some cases the deadline for payment can be 1 working day as well.

We send our guests a confirmation, and the reservation will be valid, when the transferred amount is on our account.

We draw our guests' attention, that the financial responsibility for the services rendered to them at the hotel and for the accommodation fee (confirmed amount) is valid from the check-in. It doesn’t depend on the precise filling of the registration form and on the guest’s signature.

Reservation modification

Modification of a confirmed hotel reservation is not possible. If the guest would like to change the confirmed reservation, it is necessary at first to cancel the room to which the cancellation conditions apply and then to ask for a new offer and to accept it.
We can’t change the content of our offer, the confirmed services are not interchangeable, their eventual non-use does not reduce the total amount. We ask you to make an appointment to the extra services on arrival or in advance (for example massages, beauty treatments, etc.)

If the guest would like to leave the hotel earlier before the confirmed check out date, he is obliged to pay the following fees:

Out of season:
In case of check out on the day of arrival or next day till 10 am: 1 night fee
In case of a more-night-stay till 10 am will be billed the due accommodation fee, after 10 am the fee of the following day as well.

Peak season, festive periods or reservation guaranteed by deposit:
In case of an earlier check-out the amount of the confirmed reservation (to the total duration) shall be paid. Discounts will not be applied for not consumed meals and for unused services.

As a general rule, the prices of the hotel are more favorable for more nights, that’s why the accommodation fee of the earlier check-out could be proportionately higher, than the confirmed booking price per night.

Conditions for cancellation

Every confirmation includes information, whether it is necessary to pay deposit for the requested period. The hotel already informs the guests of it in the offer.

Reservations without a payment in advance can be cancelled at no cost. However, we ask our guests to do the cancellation 8 days before the arrival by e-mail. If the reason for the cancellation appears later, we ask our guests to inform the hotel as early as possible.

For bookings where a deposit is made, the following rules apply. A refund is not possible. If the cancellation is made at least 14 days before the arrival in writing there is the possibility to use that payment again within one year when you book the same value again. We ask our guests to note this when booking again. If the cancellation is made within the 14 day period prior to arrival, the deposit can only be used again by arrangement with the hotel management on above-mentioned way. In all other cases, the payment falls to the hotel. The Wellness Hotel Katalin is not entitled to charge a cancellation with additional costs but the already paid deposit.

The above-mentioned booking- and cancellation conditions are valid for group reservations and for bookings by travel agencies and via online reservation systems as well.

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The Wellness Hotel Katalin**** awaits its guests in family-friendly atmosphere and quiet surroundings in Gyenesdiás - the holiday village of West-Balaton region - near Keszthely and Hévíz, only 200 meters away from Lake Balaton and the port.

The goal of our extensive services is the sharing of joy, physical and mental relaxation and a positive lifestyle to our guests.

The hotel has a big garden (10 000 square metres) with a large swimming pool. The hotel provides the possibility of playing various kinds of sports and leisure activities in the garden.