OurExpertise

HOW IT WORKS

At L J Ross Associates, we specialize in the healthcare, utility, government, financial and government industries. We understand that each industry has challenges which is why we offercustomized solutions for all of our clients. Our industry recovery experts’ and dedicated staff will work with you to design and implement a recovery strategy specific to your situation and needs.

When you partner with L J Ross Associates, we on-board your accounts using secure, state of the art technology.

Our industry leading FACS collection software system

Manual Dialing Platform

Premised Based Network

24/7 PCI compliant patient payment portal

TCPA compliant telephone system with integrated IVR

Full Call Recordings

In house Compliance specialist

Fully Integrated compliance management system

ISO/IEC 27001:2013 Certified

SOC 2 Type II Certified

You can upload your account info through our secure web portal as well as monitor account status online. We offer a suite of online tools for managing your accounts and various reporting packages to meet the needs of your business. Our efficient and knowledgeable recovery specialists recover your accounts while maintaining positive relationships with your account holders.

We offer the following collections solutions and programs:

Pre-Collect / Early-Out (1st or 3rd Party)

Primary

Secondary

Tertiary

Warehousing

Call Center & Bill Pay Services

We also work to educate our clients about what we do best and collections best practices specific to your industry. As a partner with L J Ross Associates, you will receive training relevant to your industry’s compliance best practices. You will also be assigned a dedicated Account Manager that will serve as your point of contact for any questions or concerns that may arise regarding your accounts. Our account management staff are available 24/7 to assist with and resolve any issues that you may come across.

If you are interested in finding out how partnering with L J Ross Associates can help your business by increasing your bottom line, give us a call today to discuss collections programs for your industry!