the UK’s leading social distancing for stores, retail units and garden centres

We are recognised as the UK and Ireland’s leading crowd management provider and the most decorated company in our industry. We have an exceptional track record in managing crowds and queues and over 17 years of crowd management experience, from royal visits and Champions’ League victory parades through to some of the UK’s best festivals, concerts and events.

Since the government outlined the need for supermarkets to have social distancing measures put in place we have worked tirelessly with a range of national brands to meet their needs. We’ve taken our experienced award-winning team and we are now deploying 1500 staff a day to 500 supermarkets across the UK from Land’s End to John O’Groats.

As the country eases out of lockdown we know other retailers will be searching for ‘security guards’ and ‘social distancing security’ but have no idea where to start. We’re here to help and allow you to benefit from our experience and focus on keeping people safe. We make social distancing easy by combining a cost-effective solution with quick and efficient implementation.

If you would like to find out more and take advantage of our friendly and customer focussed team we can provide you with a quote in a matter of hours if you just spend 2 minutes completing our Online Quote Generator.

A range of solutions based on your business

Single Sites

regional coverage

Multisite uk coverage

real feedback from store managers and the public

A simple straightforward process

Request an online quote

Spend 2 minutes giving us a bit more information about what you’re looking for and how we could help your business, site or brand. We aim to make it as easy as possible for you to use our friendly high quality team.

Information review

We’ll quickly review the information you have provided and come back to you with a transparent no obligation quote. We focus on making friendly high quality social distancing affordable and easy to put in place. We’ll do everything to keep our quote as low as possible so we might need to come back to you to clarify some points but we’ll only ever do this once as we know how valuable your time is.

Putting the team in place

Once you’ve given us the go ahead we’ll put all the relevant assessments, instructions and reports in place. We’ll assign you your own managerial point of contact and ensure that you couldn’t be happier with your dedicated team who complement your business and give the best possible first impression to your customers while keeping them safe.

get a quote for any location or chain in the uk right away

The service we provide at a store or a site

arriving on site and our role

Our team are to be deployed over the entire trading window and upon arrival our team members will sign in on our dedicated rostering system and immediately report to store management to let them know they have arrived.

Besides ensure that the shop customer number limit is not breached we’ll ensure that we give each of your customers a warm welcome. We’ll also ensure that each of our team members is fully briefed so they can answer any questions your customers have regarding social distancing, the measures the store has in place and/or refer them to the relevant person or point of information. For us it’s paramount that our team facilitate a positive experience for each customer visiting the store while still maintaining the appropriate social distancing measures.

The Marshal’s primary purpose is to provide safe queue management, ensuring that social distancing is observed, to include themselves, Security Officers, Partners & customers, whilst communicating our policy. The Marshal is to signpost customers and provide queue guidance; they are to calmly bring waiting time tension down, and not be drawn into any form of escalation.

queuing and the customer experience

We’ll work with you to put in place the right measures for your customers. For example, outside the shore, cones can be placed two meters apart to guide customers on where they should queue supported by A-frame posters highlighting the distancing rule. We’ll always ensure that care is taken to ensure the outside queue takes a safe route, away from vehicles and making sure that emergency exits are not obstructed.

If your store operates a Vulnerable Hour access to the shop can be controlled by the checking of ID or a discussion about why the customer should be allowed access (eg a carer shopping for an elderly neighbour etc). NHS staff, emergency workers and carers could also be allowed to enter during Vulnerable Hour.

get a quote for any location or chain in the uk right away

How do I get started?

Request an online quote

Spend 2 minutes giving us a bit more information about what you’re looking for and how we could help your business, site or brand. We aim to make it as easy as possible for you to use our friendly high quality team.

Information review

We’ll quickly review the information you have provided and come back to you with a transparent no obligation quote. We focus on making friendly high quality social distancing affordable and easy to put in place. We’ll do everything to keep our quote as low as possible so we might need to come back to you to clarify some points but we’ll only ever do this once as we know how valuable your time is.

Putting the team in place

Once you’ve given us the go ahead we’ll put all the relevant assessments, instructions and reports in place. We’ll assign you your own managerial point of contact and ensure that you couldn’t be happier with your dedicated team who complement your business and give the best possible first impression to your customers while keeping them safe.

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