Commerce

Create personalized, relevant, and omnichannel commerce experiences

Give a consistent customer experience across all channels – from mobile, social, and chat to contact center and in-store. Support data-driven customization, cost-effective order management and fulfillment, and real-time inventory management.

89%

of consumers have decided to go to their provider’s competitor because of a poor customer experience.

SAP Hybris Commerce Cloud

Engage and understand your customers throughout the commerce experience – from content creation and merchandising to fulfillment. Gain insights that allow you to delight customers every time they return. Give your buyers the freedom to save repeat purchases and buy in bulk, while providing them with self-services and account management.

Solve your specific commerce needs

Drive omnichannel success

Today people want shopping to be easy and enjoyable whatever the product. See how SAP Hybris Commerce Cloud meets those expectations and delivers great experiences by engaging with your customers anywhere, any time.

Drive revenue with a community built for commerce

Attract visitors, convert prospects, and engage customers with relevant and readily available content that is designed to influence and accelerate purchase decisions.

360-degree view of customers

Give your customer support agents a snapshot of who the customer is, their brand, product and service affinities, and tooling to help the agent make relevant recommendations.

Choose your SAP software for commerce

SAP Hybris Commerce Cloud

Meet customer expectations and deliver great shopping experiences that build brand loyalty. Give your customers a reason to come back for more by creating a personalized and relevant experience, responding rapidly to changing market conditions, and showcasing your products and services.

SAP Hybris Product Content Management

Make it easy for your customers to find what they want through more effective marketing campaigns, branding, and site search optimization. Keep merchandising information consistent across all channels, while updating catalogs with new products or promotions in less time.

SAP Jam Communities

Build an online community where your customers, resellers, and distributors can collaborate and conduct e-commerce. Understand your customers’ needs and interests, and offer relevant content to guide the final purchase decision.

SAP Hybris Commerce

Give your customers what they want, when they want it, every time they interact with your business – online or in the real world. Deliver consistent and personalized experiences that will turn customers into fans, while getting the tools you need to respond quickly to their changing needs.

SAP Hybris as a Service on SAP Cloud Platform

Augment and build new, highly flexible solutions rapidly with a microservices ecosystem. Build personalized customer experiences on the fly with the freedom to code in any language, a supportive community, and a set of tools for simplified development.

Transform your business faster with help from SAP Digital Business Services

Jump-start your SAP solutions and drive ROI by collaborating with industry experts, consultants, and support engineers to receive guidance, prescriptive best practices, and expertise – no matter where you are on your journey.

In an era focused on continuous innovation and anticipating customer needs, it can be hard to turn your vision into reality. This is where SAP Digital Business Services can help. We’re part of SAP, so we know SAP software better than anyone else. With over 40 years of experience, we can help you reach your business transformation goals, and everything in between.

Transform your business with unparalleled service support enterprise-wide

SAP Digital Business Services connects business and IT to help you close the gap between your digital transformation strategy and execution. From designing and value discovery to accelerated innovation to productive usage for tangible business results, you can evolve your business by breaking new ground with a trusted adviser that knows SAP software best.

What are leading analysts saying about SAP?

Leader for B2B commerce

Forrester evaluated the 11 most significant B2B commerce suite providers. According to the report, “SAP Hybris continues to be a favorite because of its stability, large global implementation partner network, and vertical industry solution focus.”

A leader in the Forrester Wave™: B2C Commerce Suites, Q1 2017

Forrester evaluated the 13 most significant B2C commerce suite providers. According to the report, "SAP Hybris continues to be a favorite because of its stability, large global implementation partner network, and vertical industry solution focus."