Group of 15 or more?

Reviews: Anonymous

Upon check in, they had not received our hostel world booking and my phone was dead so I could not show the e-mail. I lost the deposit I paid online and had to pay full price. The staff member was not interested in helping or offering any other solution. She just said we need to pay full price or we couldn't check in. Not a major amount of money, but the staff could have handled it better.