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There’s a strong commitment within the financial services sector to regain confidence and trust in today’s post-financial crisis period

With 41% of US customers and just 29% of UK customers trusting their bank to do the right thing, it is clear that there is an opportunity to raise industry standards and deliver more ethical banking. This situation has resulted in a strong focus on conduct and culture.

Resolving conduct issues has cost banks around $320bn in the last five years, significantly impacting on profitability and reputation. Now is the time to act.

A continuing challenge for financial services firms is the complexity of the macro-political environment. Sanctions change constantly, meaning robust communication channels are needed to facilitate the flow of information through the organisation.

With regulators holding individuals to account, it’s in employees’ best interests to understand fully the current economic situation and what this means for them.

Meet our expert

Our expertise

Regulators and banks themselves have highlighted the value of learning and development to address the challenges currently faced by the financial services sector.

As part of LTG, our sister company Eukleia works in tandem with LEO Learning. They’re specialists in Governance, Risk Management and Compliance (GRC) and add subject matter expertise and deep market insights to our solutions.

LEO Learning has worked with firms such as Aviva, Citizens Bank and Lloyds Banking Group to create award-winning programmes on subject matter such as:

Zero Threat: Cybersecurity

Using modern learning techniques, the game facilitates ‘learning by doing’, creating practice loops where learners can develop good habits.

Topics covered include phishing and vishing, password hygiene, mobile devices, the Internet of Things and social media.

The game emotionally engages learners by showing, rather than describing, the consequences of getting cybersecurity wrong. It takes a ‘pull’ rather than a ‘push’ approach to training, inviting learners to replay and try to improve their score.

Protecting Client Assets

Fellow LTG company Eukleia is a specialist in Governance, Risk Management and Compliance (GRC) training consultancy. Here is an example of a specialist, off-the-shelf e-learning course on client assets.