5.
Ohyoon Kwon • Concept Designer • Backgrounds in architecture and industrial design • Originally from Seoul and based in Europe since 2009 • Developing his own social enterprise based in Eindhoven @ohyoonkwn • Team camera man

40.
Formulating questions to identify the unknown factors Unknown factors: What is the minimum privacy related information that is •privacy regarding citizen information included in the product? •collaboration acrossorganizations/citizens How to support the learning Product •integration with existing information process of professions? Productsystem (that does not even exist yet!) Perhaps it is too difficult to engage! Product Product

41.
Involved people at different layers directors team manger Runner team leaders staff

43.
Concept: “one bucket for one project” Support collaboration Support collaboration between BPT membersbetween BPT members and professions from and citizens other organizations

44.
Next steps: experiments to answer the questions• Select two projects & recruit people who will participate in experiments• Enable people to use an existing tool to support their practice• Use existing tools offering relevant features responding the needs of BPT • Highrise • Facebook • Adding a simple SMS interaction• Conduct experiments for a limited period and learn valid interactions and features from real use stories

47.
Learning objectives• Which features are useful, unnecessary or missing• What to include and what not to include in messages originating from team members• How to provide insight for team leaders, managers and directors• How to combine internal and external features into one system