Your problem symptoms sound EXACTLY like mine. Download from NNTP and HTML goes ok (ish)... no signficant problems, but upload seems to be non-existant. Meaning, browsing the internet is pretty much not possible.

Guy on the telephone last night said that my phone line sounded bad as well (am calling via ziggo) and that there were more modems offline in the wijkkast than online so something MUST be wrong.

He was sending someone to investigate last night... but I still have problems this morning (Fri 30th) and I should call back again if there was no improvement by this afternoon.

Power down of modem does nothing to improve my problem. Will be calling them again this evening and getting pissed-off if there's no improvement.

Keep you posted too.

PS, thanks for writing in English. If you prefer you can write in Dutch as I read it perfectly, I just sound like a 14yr old if I try to write Dutch :shock:

Must be the same issue, just called my uncle who lives in Goirle as well. Not to my suprise: same problems there.

Good to hear they have sent a guy to investigate, i doubt however they actually did. Suppose they could have told me that during the call earlier today?

Let's hope they are fixing it as we speak and it does get resolved this afternoon! And if not, you can fire one at their helpdesk again. Your advantage is they admit there is a problem with the 'wijkkast'.

Just got of the phone with the helpdesk. First guy i spoke to told this was the 'Goirle' problem. I hated the sound of that! He connected me to someone who was more familiair with the issue. He told me that the maintenance did not work out as it should have (really? :shock

Apperently they physically moved the 'wijkkast'. It is on their to-do-list, but it depends on the amount of customer complaints how fast they will send someone to resolve it. So GOIRLE pick up the phone!!!

We'll just have to sit this one out, he expected a fix tomorrow or the day after.

Hi,
Since Tuesday 27th Jan 2009 I have been experiencing internet problems which make it impossible to be able to use the internet.
I have also been experiencing voice quality problems on my telephone line in the same period.
I have called the helpdesk on 3 occasions and have been given weak and conflicting messages about whether or not there is a known problem and when it is likely to be solved.
I personally know of at least 2 other customers of Ziggo in the exact same postcode who are experiencing similar if not exactly the same problems.
To briefly describe the problem, it would appear that I do have an internet connection but that upload seems to be so bad that normal internet traffic is impossible as no information is sent from my computer when browsing. People who call me o I speak to on the telephone also report bad voice quality at my end. This was also recognised by your helpdesk.
I have reset my modem on several occasions to no improvement!
I would like to point out the this IS COMPLETELY UNNACCEPTABLE and needs to be solved as soon as possible.
I would like to receive a correct and accurate description of what the problem is and when it is likely to be solved.
I would also like to know how Ziggo intend to compensate me for the trouble and time spent on the telephone complaining about this problem and lack of telephone and internet service for at least 1 week now... and counting!
Please ALSO use the following email address (xxxxx) when responding to this complaint as I cannot be sure that I will receive your reaction to this complaint.
Regards, Neal

I think I'm gonna "go postal" on someone's ass..... if you know what I mean.

I received the following from Ziggo via email yesterday:
-------------------------------------------------------
Dear Mr. Pxxx,
The following instructions may solve the problem:
- Unplug the networkcable and the powercable from the modem.
- Unplug the router (if you have a router connected).
- Wait for 20 seconds.
- Connect the powercable to the modem.
- Wait until the led's are on or blinking as usual (this can take up to 5 minutes).
- Connect the networkcable to your modem.
- Reconnect your router.
- Restart your computer and check your connection.
If these instructions don't solve the problem, we advice you to contact our Helpdesk at 0900-1884 (10 c/m).

I performed this actions, but no result. First off I asked why they claim to have resolved the issue when clearly this is not the case. He tried to pin it on an individual case (again). I told him at least 3 people close by are still experiencing the same problems as before. He agreed it seems the problem is not individual but could not tell me on what base they decided to state that the problem has been fixed.

To get it back to a collective issue again he told me to get more people to call (again).