GUIDE TO PRE ORDERINGYou will not be charged for any pre-orders you make … GUIDE TO PRE ORDERINGYou will not be charged for any pre-orders you make with us until your item is ready for dispatch. Please be aware with some new releases we may charge your card a couple of days in advance to prepare your item for shipping:Follow these easy steps to pre-order your games.1. Log into your account as normal or register if you haven't already.2. Once logged in the "Your Pre-orders" box is underneath the "Your Basket" box on the left hand column of the website.3. Browse through the site and add the products that you would like to pre-order to your basket. If you have not yet registered a card with us you will be prompted to do so first. A card is required for pre-orders; PayPal cannot be used at this time.4. Once you have added an item it will appear in your pre-order basket.5. You can view your pre-orders in detail at any time before they are dispatched by clicking the view button in the pre-orders box. Here you can amend the shipping option for individual orders via the delivery drop down menu.6. When your item comes into stock your pre-order will automatically be processed and you will be notified by email confirming your details and your debit or credit card will be charged.7. You can cancel your pre-order any time before it has been charged and placed into processing. To do this click “Cancel” next to the game title and press confirm on the following screen. You will receive an e-mail to confirm your pre-order has been removed from your account.8. If there is a problem processing your pre-order you will be sent an e-mail to inform you so that you can make any amendments. We will attempt to take two further payments before cancelling your pre-order.9. Once the product has been dispatched you will be notified by email and SMS (if you have a mobile number on file) that your order has been shipped.Simple!PRE ORDER PRICE GUARANTEESometimes between pre-ordering an item and its dispatch a product’s price can change. However with our pre-order price guarantee should the price of an item increase after you’ve placed your pre-order we will honour your original price! The price you pay will be listed in your pre-order basket.Should we reduce a pre-order in price we will also automatically reduce the cost of your pre-order to this.Please note in the event of an obvious pricing error this offer does not apply and we will notify you of this via e-mail. Our decision on if to honour a price in these circumstances is final.