Welcome to our customer support center. Please read our FAQ below as your question may already be answered. Otherwise, please contact us and one of our professional service agents will be happy to assist you...

Answer:All our monthly memberships upgrade automatically after the month has ended to the standard monthly membership plan unless you cancel within the first month you have purchased the membership. Please refer to the Terms and Conditions of the website that you joined for further information.

Answer:Your account will be charged every thirty days from the day you originally subscribed. For example, if your account was activated on October 15th, your credit card will be automatically charged again on November 14th. If you cancel your account before that time, we will not renew your account. Instead your account will expire on that date. For example, if you were activated on October 15th and we receive your cancellation on October 30th, your account would expire on November 14th.

Answer:When you use our automated cancel page you will get a confirmation page. Then the system will send a confirmation to the e-mail address that you provided when you joined. Please make sure to check your junk mail folder. Our email might has been caught by your spam filter

Answer:
Our sites are designed with Internet Explorer or FireFox users in mind.
Make sure to get the latest browser to make sure to have the best experience on our website. You can find the latest free version by searching in Google for "Internet explorer" or "FireFox"

Answer:
Please verify that your Personal Firewall settings are correct:
Firewalls, such as Norton Internet Security, are generally good things to have, but they sometimes interfere with our site. If you are behind a firewall contact your network administrator to see if you can have direct access to the internet from your computer. If you have a personal firewall, disable it while you are visiting our website, and turn it back on when you leave.

Windows Media Player- Is a technology that produces streaming video and audio files. The WM player will play most types of movies including its native Advanced Streaming Format (ASF), WAV, AVI, Quicktime and RealOne formats. A good all-around choice.

Quicktime- An audio/video technology developed by Apple, but can also play on any PC. Its versatility and quality of playback are outstanding and its ability to compress large movies into small files is remarkable. You don't need the professional version to watch video, just download the free one.

RealOne Video- A streaming technology developed by RealNetworks for transmitting live video over the Internet. RealVideo uses a variety of data compression techniques and works with both normal IP connections as well as IP Multicast connections. You don't need the professional version to watch video, just download the free one.