We accept all major credit cards (Visa, MasterCard, American Express, and Discover).

Do you allow purchase orders?

No, we do not accept purchase orders. All orders must be placed online and prepaid by check or credit card. If you would like to prepay by check, please contact customer service.

What is the sales tax on my order?

Sales tax is only applied to Ohio orders. If you are a tax exempt organization in Ohio, please fax your sales tax exemption certificate to (800) 454-3599, and we will contact you with details on how to place a tax exempt order.

When will my order be delivered?

Each product page contains a 'shipping information' section that details estimated shipment time, geographic restrictions, and other special shipping cases. Items marked as "In Stock" usually ship the next business day if the order is placed by 6:00 p.m. EST, but during high volume times like back-to-school season, some orders can take longer to ship.

If a product is designated as a "Manufacturer Direct" product, it can take four to six weeks for delivery since it ships directly from the manufacturer. You are welcome to give customer service a call if you would like to get a precise time frame for when the Plastic Ruler, 12" Clear (TRI-34398) would be delivered.

How secure is my information?

We take privacy and security very seriously. All payment and personal information submitted to Tristro sites is securely processed using 128-bit SSL encryption. Also, for your security, your payment information is only used for processing this transaction and is not stored in our database.

How do you handle backordered items?

UPS ground or USPS are used for nearly all in-stock products. Multiple in-stock products ordered together will ship at the same time unless one or more of the products are on backorder.

Backordered items will all ship together once we get more in stock, while the rest of the products will ship immediately so you don't have to wait. Backordered products that take longer than sixty days will be canceled and a refund will be given for those products. We take care of all of the shipping costs associated with backorders so you'll never be charged anything additional just because products are backordered!

How does your return policy work?

Your satisfaction is 100% guaranteed on all Tristro sites! If you need to make a return, the first step is to contact us either by phone or our contact us form so we can get you a return authorization (RA) number.

If you are making a return because of an error on our part (for example, you received the wrong product or a damaged product), we'll absolutely take care of everything free of charge. You have thirty days from the purchase date to request a return. We offer more info about our return policy in our terms and conditions if you'd like to get more details.

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What our customers are saying:

I discovered a new place to shop! It's called MPM School Supplies and they have everything! Not only do they have it all, but the prices are discounted. I don't know about you, but I love a good price!"

The MPM Difference

All orders for in-stock items ship for a flat-rate of $8.95 within the 48 contiguous states. Add $15.00 for shipments to Hawaii or Alaska.

Most manufacturer direct items (like rugs and cribs) ship for FREE!

When will my order arrive?
FAST! In-stock items usually arrive within 3 to 6 business days.

No Sales Tax

Why don't I have to pay tax?
Sales tax is only applied to Ohio orders. If you are a tax exempt organization in Ohio, please fax your sales tax exemption certificate to (800) 454-3599, and we will contact you with details on how to place a tax exempt order.

Outstanding Customer Service

We love our customers.
We are a family-owned company, and we truly care about every one of our customers. When you call, we (the owners) answer the phone, not someone on the other side of the world!