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Mercari Complaint

THEY DO NOT CARE ABOUT YOU AS A SELLER

Please remember, the Mercari team is ran by teenagers who give 0 F***''s about you, always know this.
I (was) a seller. I sold tons of stuff. I wrapped my packages in pink mailers, pink tissue paper, pink ribbon and glittery pink thank you cards with had written notes W/ a free gift that anyone could use, along with shipping the girls order the next day.
I've always gotten great reviews (170 ) until a NEW user rated me "good". I messaged her to ask what was wrong, she told me she loved everything, tissue paper, mailer, note (in her own words) etc, but she rated ME good (and I quote) "I rated you good ONLY because I am upset at MYSELF for not seeing where it said sample" which I listed. I asked her if she'd conifer changing it, that I'd appreciate it. She told me "No, sorry. I'll be leaving it the way it is"
I contacted Mercari. Let's be honest we all know and have heard how awful they are and give 0 f***s. I sent them photos of what she said, how a he clearly said she rated me based on herself not reading. They wouldn't change it. I contacted them on Facebook. They wouldn't change it either.

This is how ignorant they are. They would let a NEW (1 ratings from me) user who looks 12 (underage for the app and shouldn't be using her mother card) rate me based on her own ignorance for not reading (WHO DOESN'T READ WHAT THEY ARE PURCHASING!) They let her rate me based on her fault. I really hope they're happy. They now have that user (who currently is listing used makeup and shoes as new) instead of an old seller who always describes her items correctly.

I closed all my open listings and am awaiting a supervisors look into it as I request and better damn be granted. I will update this listing if they fix it, but it's Mercari. I hope they enjoy their new user! %u2661 I'm going to make it my goal to plaster this every single place I can on the behalf of all Mercari sellers who put up with this terrible site. By the way, I made $1.70 after paying for shipping & packaging. :-)

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