Professional ConsultationMedical and technical specialists are available to provide assistance and information for all test procedures. They will answer your questions, discuss test results, and consult on cases as needed. To request assistance, please call the lab number below. The technologist working in the area where testing was performed should also be able to answer your questions or help you to find the answers to your inquiries. (413) 445-9288- Outreach, or (413) 447- 2575- Main Lab.

Quality ControlRigorous internal and external control programs are an integral part of all laboratory testing. Internal systems require normal and abnormal controls with patient runs and calibration standards specific to procedures and instrumentation. Computerized control reports provide continuous test monitoring as specimens are resulted. The internal systems are commercially prepared quality control programs for all sections of the laboratory. External systems include proficiency testing from the College of American Pathologists (CAP) and Health Care Financial Administration (HCFA) of the U.S. government.

Fully AccreditedBerkshire Health Systems Laboratories is accredited by the Commission of Inspection and Accreditation of Laboratories under the College of American Pathologists, The American Association of Blood Banks, the Medicare Program, and the Massachusetts Department of Public Health.ACCREDITATIONS: