How does my account get locked?

Support

Students can access support for email, user ID/password issues, and eResources assistance by calling (866) 281-3638.

Mandatory Password Change

For security measures, users are encouraged to change their password every 120 days or at the beginning of each semester.

As a reminder, each user is responsible for any action taken with that user's login. No college employee or student should ever share or divulge their password to anyone, including other college students, faculty, and staff; nor should JJC employees and administrators ever request a user to divulge his or her password. Any password that a user believes may have been compromised must be changed immediately.

If you are off-campus, you will need to type the domain (JOLIET\) before your username:

After successfully signing in, you will be greeted by the Password Registration Portal:

Click "Next," and you will be prompted to enter your current password:

Make sure that the system correctly identified you by looking at the "(logged in as:)" dialogue above the "Password:" field

The first log in was to verify that you had rights to access Joliet Junior College resources (i.e. that you are a student, faculty or staff member). This second log in is to get you into the Password Registration portal.

This process is intentional and ensures greater security.

Click "Next," and you will be prompted to answer security questions:

These questions are generated randomly on loading the page to ensure that every user has a unique set of questions, though some may overlap.

It is only necessary to answer 4 out of the 10 questions presented.

Each answer must contain at least 4 characters and no two answers may be the same.

Answer the questions you choose and click "Next."

Assuming that your answers met the criteria specified above, you will be greeted by the registration success page: