I've purchased the upgrade, but the features are still locked

If you've purchased "Upgrade to Premium" or an older in-app purchase, but the Premium features are still locked, first make sure that you're signed in on your device with the same Apple ID you've used to make the purchase.

Then, restart the app and go to My Account and go to Upgrade to Premium and press the restore button where applicable.

If this didn't help, delete the app, restart your device, download the app again, and retry the above steps.

If it still didn't activate, contact support who will be happy to sort this out for you. To speed up your inquiry, send us also the receipt of your purchase. You can find the receipt in your e-mail inbox (sent by Apple right after the purchase) or in your purchase history by following these instructions: https://support.apple.com/en-us/HT204088

Google Play

If you've purchased "Upgrade to Premium" or an older in-app purchase, but the Premium features are still locked, first make sure that you're signed in on your device with the same Google account you've used to make the purchase. Then, restart the app and go to My Account and go to Upgrade to Premium and press the restore button where applicable.

If this didn't help, delete the app, restart your device, download the app again, and retry the above steps.

If it still didn't activate, contact support who will be happy to sort this out for you. To speed up your inquiry, send us also the receipt of your purchase. You can find the receipt in your e-mail inbox (sent by Google) or by following these instructions: https://support.google.com/googleplay/answer/2850369?hl=en