WOW Ultra TV Question

Hello all,

Previously my Ultra TV gateway was in a room where I had a dual coax wall jack. The gateway was plugged into one port and a TV was plugged into the other. I had to move the gateway to my living room where I have only had a single coax jack. So I had to use a 2 way1 Ghz splitter which currently has the gateway plugged into one port and the TV plugged into the other. Since I moved them, I have been experiencing periodic pixelation and issues with On Demand channels loading. Does WOW recommend using a higher Ghz splitter? Thanks for your help!!....Greg

Thanks for the replies. I have one line going from the box on the house that is then on a splitter to the jacks in the house. So I am not sure if that matters. Does anyone know how to measure signals? The last tech at my home had an app on his cell phone.

As for splitters, they shouldn't affect communication between the gateway and media extenders. As the above poster stated, it's all about signal. A "dedicated line" doesn't make any sense. You're free to move the gateway around as you like as long as the signal in your home is fine. What's generally NOT recommended is installing an Amp on the line before the gateway, but that isn't your case here. To check your signal levels (the easiest way), you'll need to be connected to the gateway with a computer/smart phone (anything with a browser). Visit »192.168.100.1 and your upstream and downstream signal levels will be displayed. Although I'm currently at work and cannot test the following, the Media Gateway should have an OSD menu that can be accessed by holding the menu and OK button on the box itself, then using the remote to navigate. Signal levels for the device should be displayed somewhere in there.