Departments Seeking Volunteer Staff

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Guest Relations Logistics Department Staff

Position: Guest Relations Logistics Department Staff

Job Purpose:

The Guest Logistics department provides support and assistance to guests of honor as it relates to the convention.

Duties:

Assisting with transportation for Guest of Honor
Arranging for travel for Guest of Honor for excursions
Via a transportation service or directly driving yourself
Assisting with airport pickups and departures for Guests of Honor
Assisting with planning excursions for Guest of Honor
Coordinating outings with Guest Assistants department
Looking up venues and related information in the area for excursions as needed
Making reservations for excursions
Providing information services for the Guest Relations section
Assist with keeping track of Guest of Honor location during the convention
Assist with answering radio calls for the Guest Relations section providing information as needed regarding Guest of Honor activities
Assisting with other tasks as needed

Skills/Pre-Requisites:

Meet the requirements for volunteering at ACen
Ability to be able to drive strongly preferred
- Have a valid drivers license and good driving record
Availability Thursday Morning through Sunday afternoon (May 18th – May 22st 2017)
Availability Monday morning May 22nd preferred but not required
Ability to work long hours (lots of walking(
Professionalism and ability to stay organized while multi-tasking
Prior convention experience and knowledge a plus but not required

If you are interested please fill out the volunteer form and specify 'Guest Logistics' as the department you are interested in.

IRT Staff Member - Special Events

Position: IRT Staff Member - Special Events

Job Purpose:

IRT Special Events is responsible for crowd control and rules enforcement inside ACen’s largest and loudest events, such as the Soap Bubble. They ensure that IRT has a presence inside these events and that everyone in them is safe. They are also responsible for making sure no-one who is not authorized goes into the events and the surrounding back hallways.

Duties:

Monitor and report to dispatch via team/radio communication
Documents and records incidents as needed
Responds to and reacts appropriately to situations as they arise
Directly interacts with attendees to answer questions and help.
Patrols inside Main Programing areas and back hallways of their areas
Maintain safety of attendees and hotel property
Further duties as assigned by IRT Management
Skills/Pre-Requisites:

Customer Service Skills
Ability to walk/stand for prolonged periods of time.
Ability to work as a team in a regimented structure.
Active listening and monitoring skills.
Ability to communicate via radio.
Ability speak loudly without yelling.
Ability to think on your feet and make quick decisions.
Ability to work in dark areas with strobing lights and loud music for prolonged amounts of time
If you are interested in the positions, please fill out this form here:

IRT Staff Member - Rules Enforcement

Position: IRT Staff Member - Rules Enforcement

Job Purpose:

IRT Rules Enforcement shifts consist of roaming the convention grounds, responding to incidents, looking for rules violations, making sure that IRT is nearby if attendees need them, and helping attendees. They are also responsible for some more direct policy enforcement, such as making sure the elevators in the Hyatt are not overloaded. The Rules Enforcement sub-department has options for the hotel (days, mids, nights), as well as an option for the Exhibit Hall.

Duties:

Monitor and report to dispatch via team/radio communication

Documents and records incidents as needed

Responds to and reacts appropriately to situations as they arise

Directly interacts with attendees to answer questions and help.

Patrols hotel area

Elevator monitoring

Further duties as assigned by IRT Management

Skills/Pre-Requisites:

Customer Service Skills

Ability to walk/stand for prolonged periods of time.

Ability to work as a team in a regimented structure.

Active listening and monitoring skills.

Ability to communicate via radio.

If you are interested in the positions, please fill out this form here:

IRT Staff Member - Line Control

Position: IRT Staff Member - Line Control

Job Purpose:

IRT Line Control ops are responsible for managing lines for large events all around the convention such as those outside the Grand Ballroom and the Rosemont Ballroom. For many attendees, Line Control ops will be the most frequent kind of IRT ops they interact with.

Duties:

Monitor and report to dispatch via team/radio communication

Documents and records incidents as needed

Responds to and reacts appropriately to situations as they arise

Directly interacts with attendees to answer questions and help.

Patrols line areas

Maintain orderly lines in high traffic area

Badging and ID checks into Main Programming events

Further duties as assigned by IRT Management

Skills/Pre-Requisites:

Customer Service Skills

Ability to walk/stand for prolonged periods of time.

Ability to work as a team in a regimented structure.

Active listening and monitoring skills.

Ability to communicate via radio.

Ability speak loudly without yelling.

Ability to think on your feet and make quick decisions.

If you are interested in the positions, please fill out this form here:

IRT Staff Member - Administration

Position: IRT Staff Member - Administration

Job Purpose:

IRT Administration is responsible for maintaining the Pen, keeping track of IRT’s supplies, checking in and out equipment such as vests and radios, running op check-in and check-out at the beginning and end of the convention, and collecting and checking paperwork. Though working in Administration is not the most glamorous job on IRT, it is one of the most important.

Duties:

Monitor and report to dispatch via team/radio communication

Documents and records incidents as needed

Responds to and reacts appropriately to situations as they arise

Databasing incident reports as they are collected

Maintain the Pen

Check-In and Check-Out supplies/Track inventory

Track staff at event/Track staff paperwork

Log major incidents/outcomes in the registration database

Further duties as assigned by IRT Management

Skills/Pre-Requisites:

Customer Service Skills

Ability to sit for prolonged periods of time.

Ability to work as a team in a regimented structure.

Active listening and monitoring skills.

Ability to communicate via radio.

Ability to think on your feet and make quick decisions.

High level of organizational skills

Experience with Microsoft Office and Google Drive

If you are interested in the positions, please fill out this form here:

IRT Staff Member - Dispatch

Position: IRT Staff Member - Dispatch

Job Purpose:

IRT Dispatch directs information flow and communications for the department, and keeps track of all of the activities IRT is engaged in on the floor. Commanders work with the dispatchers assigned to their shifts or teams to make sure there is adequate coverage in their areas, and dispatchers are responsible for directing ops and teams, supplying information to ops, and managing their rotations and breaks.

Duties:

Monitor and track radio traffic via team/radio communication

Documents and records incidents as needed

Responds to and reacts appropriately to situations as they arise

Logs incidents with detail

Communicate op assignments and rotations

Communicate with upper management for elevated situations

Log major incidents/outcomes in the registration database

Further duties as assigned by IRT Management

Skills/Pre-Requisites:

Customer Service Skills

Ability to sit for prolonged periods of time.

Ability to work as a team in a regimented structure.

Active listening and monitoring skills.

Ability to communicate via radio.

Ability to think on your feet and make quick decisions.

Ability to work in dark areas for prolonged amounts of time

Experience with Microsoft Office and Google Drive

If you are interested in the positions, please fill out this form here:

Departments to Choose From

CON OPS

Section: Operations

Department Description:
Convention Operations, or Con-Ops handles getting things to and from the convention. The department also handles radio communications at CON and helping make sure all logistics issues are solved in a timely fashion.

CONVENTION SUPPORT

Section: Operations

Department Description:The Convention Support department provides crew members to departments who need help. Con Support Crew can work the event without a commitment to a particular department, earning a rollover badge after 16 hours.

COSTUME EVENTS

Section: Programming

Department Description:Costume Events runs and facilitates the Masquerade event. Helps Cosplayers with their participation in the event, help monitor stage needs.

CUSTOMER SERVICE

Section: Operations

Department Description:
Customer Service is responsible at the convention for handling any issues that come up for our atendees. They help locate panels, help answer any questions that come up, and handle the lost and found.

EMRT

Section: Operations

Department Description:EMRT (Emergency Medical Response Team) is the group at Anime Central that responds to incidents requiring first aid and/or other medical care. Our group consists of individuals from emergency medicine.

EVENT ACCESSIBILITY SERVICES

Section: Operations

Department Description:Anime Central seeks to provide a quality experience for everyone. For any of our attendees with special needs, come to any of our Accessibility Services Desks for assistance. In the Hyatt we are located in the Grand Boardroom, next to Customer Service. Over in the Donald E. Stephens Convention Center we can be found next to Registration.

EXHIBIT SPACE

Section: Sales

Department Description:
The Exhibit Space helps maintain a welcoming environment for Artists, Exhibitors, and Industry Partners to sell and promote their products here at Anime Central. With a collection of industry leading talents, an innovative approach to problem solving, and decades worth of hands on experience in fast pace operations, the Exhibit Space is the place for you!

GUEST ASSISTANTS

Section: Guest Relations

Department Description: Guest Assistants provide support and assistance to guests of honor as it relates to the convention. This includes assisting guests of honor with guest related events (panels, autographs, etc.) as well as interpretation services as needed.

GUEST LOGISTICS

Section: Guest Relations

Department Description:Guest Logistics is the arm of our Guest Relations section for handling the transportation and radio in support of Guests. Staff in this area will be driving guests to and from the airport, taking guests on any special requested stops during the convention.

GUEST SERVICES

Section: Guest Relations

Department Description: Guest Services is a small department that works behind the scenes within Guest Relations Section ensuring that the Guests of Honor are feeling welcome and appreciate. we also help with the autographs team making sure the Guests of Honor requests are fulfilled.

IRT

Section: Operations

Department Description:IRT assists with line control at all our major events. They also act as mobile first line customer service to ensure attendees are having a safe and fun convention.

MAIN EVENTS

Section: Programming

Department Description:Main Events handles big events at the con such as masquerade,and our raves. They handle setup and tear down, line control, and ushering at main events.

MERCHANDISE

Section: Sales

Department Description:Anime Central's Merch department sells all of the fantastic ACen merch so you can show your ACen pride. Everything from shirts to yearly pins. We've got it all!

Department Description:
ACen's press department is responsible for communicating and driving ACen relationships with press. These staffers will check in staffers, help validate credentials, help arrange interviews if necessary, and help press have an excellent experience.

REGISTRATION

Section: Sales

Department Description:One of the largest departments in the convention, the Registration team processes memberships and payments for attendees before and during the convention.

STAFF SUITE

Section: Operations

Department Description:Staff Suite is a 24 hour room where ACen Staff can go to relax on break and eat. Catering is provided by a local Chicago catering company.

TABLE TOP GAMING

Section: Programming

Department Description:Table Top Gaming does setup and maintenance tabletop game rooms. Setup and check in with demo vendors. Check badges for attendees.

VIDEO GAMING

Section: Programming

Department Description:Video Gaming assists with setup and check in with vendors in video games rooms. Check badges at the door, help attendees with any issues.

VIDEO PROGRAMMING

Section: Programming

Department Description:Video Programming department handles set up and running of anime viewing rooms. This department handles 24 hour service at con.

At ACen- Con Support Crew

Want to help out Anime Central without being a full-fledged staffer? Still want to experience the con from an insider’s perspective without missing out on any of the exciting events ACen has to offer? Try volunteering in your spare time! Sounds fun does it not?

At Con Volunteer Requirements:

To be a Volunteer you must be 18 or older by May 17th, 2018. (Bring ID with you)

Have an ACen membership and Photo ID.

You must be responsible for your provided time card and turn it in on a daily basis.

You must be able to perform the given tasks and be in good health to perform tasks.

Volunteer Perks:

Your choice of your very own “Roll-Over Membership” for next year after 16 hours of volunteering.

Experiences & Stories you’ll never forget.

Join our team and make a difference. Who knows, you may even find a department to staff with next year!

How you Earn your Volunteer Hours:

Checking for ACen issued membership badges and passes at the door of a featured event or function.

Fulfilling various tasks around the convention center – running from hotel to hotel or even hotel to convention center.

Helping with Room Changes

Work with IRT and panels, and learn what goes on behind the scenes.

Assembling swag bags or handing out program books

How to Apply at Con:

If interested in volunteering any and all days of ACen join us in the Exhibit Hall during open hours at the event.

Remember, you must be 18 or older to volunteer and must have an ACen issued membership badge or pass. (ID will be required upon sign up)