Human Resources Customer Service Specialist

Company: Delaware North
Location: Buffalo
Posted on: October 24, 2018

Job Description:

Our Exciting Work EnvironmentThe Delaware North Associate Service Center is located at our Amherst, NY campus in Northpointe Business Park, and provides a full array of HR, payroll, and benefits services to our associates and Human Resource leaders at our field locations.Must be willing to work Monday - Thursday from 10:30 AM - 7 PM , and Friday from 9:30 AM - 6 PM. Position DetailsThe Human Resources / Customer Service Specialist will work in our Associate Service Center and handles various HR, benefit and or payroll related activities that may include data analysis and input requiring knowledge of related law. Provides clerical and data entry support to ASC and HR departments. Performs all portions of ongoing benefit administration benefit eligible associates, including distribution of appropriate enrollment packets and confirmation statements, review of elections, provides necessary follow-up. Works with appropriate resources to resolve any inquiries and transactions in a timely, accurate fashion. Assist with internal customer calls (50-70%) and emails providing support and information in response to inquiries, concerns, and requests. Records and documents all associate and internal customer calls or email inquiries using HR HelpDesk, providing relevant information that support operation standards. Escalates complex issues or problems to appropriate ASC Analyst.Specific duties include: Provide confidential support through a variety of complex duties Assist with the data entry and maintenance of salaried, home office hourly, and newly acquired unit associates Be highly proactive in identifying, and avoiding, potential issues related to daily operations Collaborates with HR System Analyst to troubleshoot, brainstorm HR System data solutions, and assist with data management and testing. Process sensitive personnel information (merit increases, demotions, terminations) Assist with Open Enrollment Deliver exceptional customer service to callers regarding HR, payroll and benefit related inquiries. Resolve all inquiries/transactions in a timely accurate fashion and follow up as necessary. Research required information utilizing the Company s HR, payroll, benefit plan policies and practices accessing internal and external systems to obtain applicable information. Performs transactions within HCM and or timekeeping applications as necessary. Assemble and distribute company materials, information, and periodic communications such as benefit enrollment materials, benefit confirmation statements, Wage Theft Prevention Act notices, etc. Provide general clerical support in the form of filing, scanning, and data entry in HR systems. Qualifications:2 year degree in preferred (HR, Business), 1 3 years of experience in a related field with strong customer service skills and a high proficiency in MS Word and Excel. Experience with HR, Payroll and Time Keeping systems is preferred. This is an ideal role for the recent college graduate who majored in HR and has some prior internship experience! Other requirements for this role include: Strong time management, prioritization, and ability to work under tight deadlines Demonstrates a high level of integrity when dealing with sensitive and confidential information Strong organizational skills and attention to detail Ability to function effectively and positively with a team environment Strong interpersonal skills Ability to develop and maintain effective relationships Knowledge of customer service principles and practices Knowledge of administrative and clerical proceduresWho We AreTake your career beyond the ordinary to the extraordinary.At Delaware North, you ll love where you work, who you work with, and how your day unfolds. Whether it s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit .All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer. Associated topics: agent, call center, call center associate, call center representative, customer care, customer care specialist, customer service associate, representative, system support, technical assistant

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