Where this started...

This site grows out of a table-talk discussion at the NELA 2012 annual conference. When I proposed the topic I wasn't sure if anyone would come. It does seem to be a squishy subject. When we started talking however, it became clear that it was a topic that, onion-like, covered territory that could separately be categorized under, public service, disability, disaster planning, staff training, way-finding, environmental planning and human relations on many levels.

Libraries are unique environments that share characteristics with other types of organizations, like churches-- they welcome all and are essentially free, but like retail business-- they strive to attract customers, share their services and products, like a living room-- they strive to be a place where the community can come and meet with friends, get educated, entertained and involved. They serve everybody. Quite a tall order. Libraries are also a place where vulnerable people come for information, solace, company and a non-judgemental ear. Sometimes that can be the most challenging part of the job.

This site is an attempt to capture some of the topics that came up and some shared thoughts about solutions. Let's continue the conversation and share resources to further this way of being. Everyone is welcome to participate. Just drop me a line.