Note: This article applies to the Verint WFM historical integration. The Agent…

Verint WFM 履歴の統合について

Feature deprecation: Genesys plans to replace most PureCloud Bridge integrations with comparable/similar functionality by December 31, 2019. Each of the specified Bridge integrations will have a different migration platform. For more information, see Deprecation: PureCloud Bridge integrations.

概要

レポート

The Verint WFM historical integration can generate two types of reports: reports on agents and reports on workgroups based on media type. The Agent Productivity Report includes statistics about agent activities and about calls, emails, and chats handled by agents. The reports based on media type include statistics about calls, emails, or chats handled by workgroups.

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