The support material is actually the same material which is used to print the model, thus you will have to cut every single support by hand.
While Frosted Ultra Detail is using a wax material as support which we can easily remove.

DUDE!! SWEET!!! The more stuff I see done in S scale the more I'm tempted to switch scales

The big problem is most (99.75%) customers wouldn't be able to/ don't have the patience to properly remove all that support material themselves. I see why i.materialise charges so much more for printing in this material; that's a LOT of finishing work to do.

I have been using Prime Gray from I-materialise for my scale model buses, and it is one hundred times better than anything Shapeways offer, in any material.

I had to abandon my model bus projects with Shapeways, primarily because they refuse to offer fixed print orientation, and because the wax on FUD is too difficult to clean, despite what Shapeways say.

Prime Gray is more expensive, but I pay it, because it is what I want, and Shapeways don't offer it. Shapeways have lost all my business and my customers, and I don't see it returning to them any time soon. Their quality is just far too inconsistent, and I cannot sell that.

Shapeways have lost all my business and my customers, and I don't see it returning to them any time soon. Their quality is just far too inconsistent, and I cannot sell that.

I just wanted to jump in and say that Shapeways has been super cool and accommodating anytime I've had a problem. Just my two cents.

It would be pretty awesome, though, if customers had a little more variety in plastic colors. It's not a deal breaker for me personally, but I have received PMs from people who have said that the lack of colors discourages them from making purchases.

Here is a comparision of different materials and how they look like:
(pBSF, Detailed White, Prime Grey)

- the polished material is the only one which offers some colors. Customers always remark that the material looks a little bit grainy. Although with polishing it becomes much better. But something is still missing. Some kind of varnish perhaps?
And as Batshebe says, some important colors are missing ....

- The White Detailed may do it's job, but looks always a little bit like a not finished product. Would be very interesting if the detailed would be available in other colors.
(if using the transparent one it does a good job, as long as material printing orientation fits to your item. I got transparent results but also milky results)

- The prime grey somehow does it's job. The surface looks smooth enough, the grey color looks like an end stadium.

Beside the material properties (which doesn't affect my customers) the most important topic is colors and plastic look alike.

For me shapeways service is great, but having a sufficiant material available in 5 of the most important colors would boost it by ten times.

So unfortunately for pictures and having the complete result in mind prime grey has so far the best results and it's not offered by shapeways

Maybe a color palette for detailed would make it perfect but I even don't know if sufficiant materials exist. Maybe someone could answer this?