By selecting "Send" I agree to the Terms of Use and Privacy Policy and consent to receive auto-dialed calls and/or text messages about this or other vehicles from the dealer selling this car at the number provided above. I understand that consent isn't a condition of purchase for any product or service and that I can opt out at any time. Standard message and data rates may apply.

Avg. Dealer Rating: (16 reviews)
"Had conversations about the vehicle and the last was to tell me the car was still on the lot. I then called and the person I spoke with said it was there but when I challenged him, someone else came on the phone to tell me that the car was sold the night before and then tried to persuade me to let them find the car I wanted.
Too far away to deal with that nonsense."

2017 Chevrolet Impala LSUsed Cars
in
Marlow Heights, MD 20748

Average time on market:
49 days
Certified Pre-Owned: No
Transmission: Automatic
Color: Black
Description:
Used 2017 Chevrolet Impala LS for sale
- $21,618, 100 miles

Avg. Dealer Rating: (3 reviews)
"I feel like I was part of a bait and switch. They advertise one price then quickly take back all the incentives and add $4000 to the advertised price like it is nothing. The whole experience was upsetting and disappointing. "

2017 Chevrolet Impala LSUsed Cars
in
Marlow Heights, MD 20748

Average time on market:
49 days
Certified Pre-Owned: No
Transmission: Automatic
Color: Summit White
Description:
Used 2017 Chevrolet Impala LS for sale
- $21,674, 0 miles

Avg. Dealer Rating: (3 reviews)
"Terrible Experience at Ourisman Mitsubishi, Marlo Heights, MD
I was in the market for a seven passenger fuel efficient vehicle to replace an aging minivan we own. I posted a text
message from Ourisman Mitsubishi's website for the out the door price for a particular new 2016 Outlander SEL. Patricia
called me and later emailed me the out the door price. I emailed couple of days before that I would like to visit for
potentially buying a Mitsubishi Outlander - Patricia did not reply back. I called and left a voicemail message couple of
hours before going there - again no response. I find it to be unprofessional and disrespectful. The location was
convenient. When my wife and I arrived, a salesperson greeted us and led us to Patricia. She offered us seats. She also
offered us tea which we declined. The car for which we had the out the door price was not available. Patricia tried to
sell us a lower trim Outlander for that price. Then she tried to sell a 1,500 mileage Outlander that was returned back by
a customer. At home, I printed out and jot down some notes for myself about car, dealership, and my specific insurance
information and brought that along to the dealership. Patricia seized my notes and never returned it. Patricia showed us
couple of new 2016 Outlander SEL that were listed on their website for relatively low prices. The real prices were a lot
more higher. She agreed the internet prices are teaser prices that reflects incentives that not all customers will qualify
for and there are additional hidden fees. She was not able to bring over a new car to show us because the battery was
dead. Patricia appeared annoyed when my wife and I were walking around an Outlander to confirm there were nothing wrong
with the exterior. She seemed annoyed when we did not show any interest in the 1,5000 mileage car - she was asking
annoyingly why 1500 miles matter. My wife and I spent more than two hours there ( mostly waiting for information and for
the car to be brought for our viewing ). I have visited many dealers and bought a few cars for my extended family during
last twenty five years and this is the first time the sales manager did not say hello or otherwise get involved in any
discussions or negotiations even though it is a very small dealership and he did not appear to be busy. Patricia started
rushing to make us leave around 6 pm for some reason even though we were very serious about buying. May be she was trying to leave for taking care of some personal things? What she could have done is to transfer us to another sales person since there were a few other sales persons available and there were at least 3 hours left before the dealership closes at 9 pm.
Patricia appeared annoyed when I asked to give us a breakdown of the "final" price. She told us the sales manager will come over and give us the break down of the price - but he never came. Little later, when I asked if I can offer a price
she refused and shook hands and said good bye. As mentioned earlier, the sales manager never said hello or intervened. I strongly discourage anyone from buying or even visiting this dealership.
I contacted general manager Kenny about this but did not get any satisfactory response from him. I contacted
Mitsubishi USA but did not get a satisfactory response from them. "

Avg. Dealer Rating: (64 reviews)
"From the first interaction, Koons Chevrolet and it's employees wowed me with their friendliness and going above and beyond to make this the best car buying experience I have ever had. Coming from the NY-NJ area I had to be confident before making the trip and they made it so worthwhile.
It started with a phone call to get more information on the vehicle history. Debbie was so attentive in making sure all my questions were answered, got me in contact with the original salesman, Buddy Price. Buddy got in touch right away with every little detail I needed. And despite the late hour, continued working to make sure everything was set for when I came down over the weekend to finalize.
Pulling into Koons I was very impressed with the place as a whole. Every staff member I came across was courteous and of course the car was in fantastic condition, detailed and ready. I said this was the best car buying experience I've ever had. And it is true, even including working with Sheri in finance who patiently answered question after question with a smile.
I drove away with a giant smile not just because of the car. The phenomenal experience - big thanks to Buddy!!! - made this memorable occasion all the more special.
Note for out of state:
It was so easy and painfree. Highly recommend to local and out of staters"

Avg. Dealer Rating: (3 reviews)
"The vehicle was in bad shape when I got there. The dealer used double sided tape to take pis of the car so that the bumper wouldn't look bad. Accidents on car fax as well. Salesman told me that it's common practice to lure customers in and sell them a different car."

Avg. Dealer Rating: (3 reviews)
"Dealer refused to provide a specific price over the internet, squirrelly
stating that her best price was in the showroom. Every other dealer I
have talked to was willing to negotiate over the internet."

2018 Chevrolet Impala LSUsed Cars
in
Rockville, MD 20855

Avg. Dealer Rating: (19 reviews)
"Very responsive & professional. Answered all questions promptly which
led to my purchasing their Chevy Colorado. Negotiated a great price
via email without one phone call. Picked up the truck the next day with
no surprises or hidden charges. Ourisman employees made for a
pleasant buying experience."