Category: Culture

Last week’s Comcast call with customer Ryan Block took the web by storm. It was yet another unfortunate example of poor customer service. As the Director of Customer Relations at FrontPoint, this call resonated strongly with me. I shared it with my team and we had a wider discussion about what it means for us…

During my two years at FrontPoint – and I imagine before my time – there’s been one thing that has consistently brought pain and suffering to me and my fellow employees. This thing was mean and a downright bully. It took money from employees. Sometimes it would tease you by pretending to give something back…

Recruiting – that’s easy. You just talk to people and then ask them if they want a job, right? Before I attended ‘On the Front Lines’ (OTFL) with Recruiting, that’s what I thought the team’s job entailed (no offense) – they made a few phone calls, interviewed a couple of people and then called it…

Finding a job you love is hard. It’s even harder to find a job where your voice is heard and recognized. So when Derek Snell started at FrontPoint and was asked for his thoughts, he knew he found the right place. “It didn’t matter who I was, where I came from, or what I knew prior to…

Let’s talk about this little thing we call FrontPoint Unplugged. Similar to MTV Unplugged, where popular musicians perform live and unfiltered, FrontPoint’s version features members of the leadership team in a live, open and unfiltered discussion with employees. The Goal of Unplugged If On the Front Lines (OTFL) is the child of an effort to…

Meet the Team

Katie has served in multiple roles in Frontpoint’s Customer Relations department, including serving as a mentor for new Customer Support Specialists, before joining the Reputation Team. She has a knack for explaining how to use a system without confusing even the biggest technology novice.

Peter has more than 20 years of home security experience; including leadership positions at some of the country’s most prominent alarm companies. He’s been sharing tips and industry knowledge on the company blog since 2010.

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