Sky Walk Adventures Co., Ltd.

Our Story

The origins of Flight of the Gibbon date back to 2007. The company was the vision of New Zealand adventurer David Allardice, a well-known explorer who loved adventure sports and Asia. He wanted everyone to be able to experience the beauty and majesty of the Thai rainforest he loved. David went about setting up Thailand’s first ever Treetop Zipline course. Having a passion for the outdoors and the environment, David wanted to create a safe and eco-friendly business model that would benefit the local community, environment and wildlife whilst providing something unique that people would truly enjoy.

More than 10 years later, Flight of the Gibbon is now the largest and most trusted Zipline experience in Asia. We have grown a lot from our humble beginnings and have carried on David’s visions of safety, eco-tourism and once-in-a-lifetime experiences. Flight of the Gibbon now has ongoing reforestation programs, wildlife reintroduction programs, orphan and underprivileged programs, community development programs and much more.

Our Mission

"Flight of the Gibbon connects people with Asia's nature, history and bygone stories while conserving nature and traditional livelihoods. Flight of the Gibbon is remembered as a once-in-a-lifetime experience with uniqueness, mystery and surprise that visitors taste, smell, see, hear and feel."

Greeter - Mae Kampong Village, Chiang Mai Province

Flight of the Gibbon, the leading multinational eco-tour company based in Chiang Mai, Thailand seeks an experienced accountant to work in our Chiang Mai office.

Reports to: Manager in Operations

Overview:

Flight of the Gibbon is one of the largest tour operators in Thailand and opened the first ever Zipline Course in Southeast Asia back in 2007. We are now the industry leaders in Zipline Tours in Thailand and Southeast Asia and we are currently looking for Greeters to join our fun and hardworking team.

What is a Greeter? A Greeter is a customer service agent who greets our guests when they arrive at our Zipline course. You will be responsible for making sure guests feel welcomed and to help them with any questions or concerns they may have. You will also help them fill out their paperwork before they start the Zipline course and help with the organization and logistics of each group.

Are you interested in a job where you are out in the beautiful village everyday (not sitting at a boring desk) and can interact with friendly customers from all over the world? Do you love chatting with friendly tourists and making sure they feel a very warm welcome and addressing any concerns they may have?

What do you get? We offer base salary and you will also receive tips from customers if you do a good job. We also provide onsite accommodation if required, regular performance bonuses including other bonus incentives. However most importantly you will receive valuable experience in the hospitality industry and international level safety training.

Responsibilities and Accountabilities:

Always aware and committed to taking responsibility for the happiness of fellow colleagues, guests and oneself at all times.

Supervise the work of any Assistant or Trainee assigned to the greeters

Making sure the greeting area is clean and ready to receive guests

Help organize the logistics of each group to ensure smooth operation of the Tours

Clearly communicate greetings, where is the bathroom, how to store belongings, waver form details, where to have lunch, next steps after customers arrival and answer any questions.

Ensure customers are wearing proper attire (especially footwear). Advise customers not wearing proper footwear to rent or buy shoes available at the office.

Other duties include accurate record-keeping, regular skill development, adherence to company operating procedures and guidelines.

Assist in customer service, and operational tasks when not greeting customers

Participate in regular staff development workshops and maintain proficiency customer service

Dealing with complaints and concerns

For additional information and more specific instructions and work process particulars, all operations staff should refer to the current Operations Manual.

Income & Wages:

Entry-level positions generally earn base salary. Monthly wage is paid on 1st of the next month, in arrears. [Refer to FOTG Employee Handbook for further details]. Employees who work on site are eligible to receive tips from customers which can be quite generous, however FOTG staff are not allowed to ask customers for tips they must be given freely.

Requirements:

Good communication and a willingness to give and receive feedback on performance are critical to the process in all positions of the organization.

Must be prepared to work irregular hours and make themselves available throughout the week, as tours are offered seven days a week with departures scheduled throughout the day.

You will receive 19 days holiday per year on top of your regular days off.

Our business requires that employees are alert and functioning at their best.

Strong oral communication skills and a passion for working with people.

Maintain professional appearance and represent the company in a positive way at all times.

Given this role, you will be working closely with management to ensure you get the best training that will help you succeed. You will be required to support a highly motivated and successful team and also maintain high-levels customer service and safety!