Pensions Ombudsman

Who can make a complaint to the Ombudsman?

Our offices are accessible from 9 am to 12 am on working days.
If you wish to contact the Pensions Ombudsmanís office please do so via internet using the form available on our website or directly via the email address: complaint@ombudsmanpensions.be.
You can reach us 24/7 by using the form or emailing us.
Your request will be dealt with as soon as possible.
Henceforth, only visitors who have made an appointment by phone or email beforehand will be admitted to the Ombudsmanís office.

Everyone who has a problem with or a complaint about a pension office which grants and pays out statutory pensions.

Previous to your complaint you have to contact the relevant pension office in order to solve your problem.

If, for any reason, you cannot contact the Ombudsman yourself, somebody else can do this on your behalf.

Give your representative a written authority in which you state that he or she may receive all necessary information.