Dell Latitude E6330

Owner's Manual

Regulatory Model: P19S

Regulatory Type: P19S001

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your computer.CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid theproblem.WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

2013 Dell Inc. All Rights Reserved.

Trademarks used in this text: Dell, the Dell logo, Dell Boomi, Dell Precision , OptiPlex, Latitude, PowerEdge, PowerVault,PowerConnect, OpenManage, EqualLogic, Compellent, KACE, FlexAddress, Force10, Venue and Vostro are trademarksof Dell Inc. Intel, Pentium, Xeon, Core and Celeron are registered trademarks of Intel Corporation in the U.S. and other countries.AMD is a registered trademark and AMD Opteron, AMD Phenom and AMD Sempron are trademarks of Advanced MicroDevices, Inc. Microsoft, Windows, Windows Server, Internet Explorer, MS-DOS, Windows Vista and Active Directory areeither trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Red Hat andRed Hat Enterprise Linux are registered trademarks of Red Hat, Inc. in the United States and/or other countries. Novell and SUSEare registered trademarks of Novell Inc. in the United States and other countries. Oracle is a registered trademark of OracleCorporation and/or its affiliates. Citrix, Xen, XenServer and XenMotion are either registered trademarks or trademarks of CitrixSystems, Inc. in the United States and/or other countries. VMware, vMotion, vCenter, vCenter SRM and vSphere are registeredtrademarks or trademarks of VMware, Inc. in the United States or other countries. IBM is a registered trademark of InternationalBusiness Machines Corporation.2014 - 01Rev. A03

Removing the Speakers.......................................................................................................................................... 32Installing the Speakers........................................................................................................................................... 33Removing the Display-Hinge Covers...................................................................................................................... 33Installing the Display Hinge Covers........................................................................................................................ 34Removing the Display Assembly.............................................................................................................................35Installing the Display Assembly..............................................................................................................................37Removing the System Board...................................................................................................................................38Installing the System Board....................................................................................................................................40Removing the Heat Sink..........................................................................................................................................41Installing the Heat Sink...........................................................................................................................................42Removing the Power Connector Port..................................................................................................................... 43Installing the Power-Connector Port......................................................................................................................44Removing the Input/Output (I/O) Board.................................................................................................................. 45Installing the I/O Board...........................................................................................................................................45Removing the Display Bezel................................................................................................................................... 46Installing the Display Bezel.....................................................................................................................................47Removing the Display Panel................................................................................................................................... 47Installing the Display Panel.................................................................................................................................... 48Removing the Camera and Microphone Module....................................................................................................49Installing the Camera and Microphone Module.....................................................................................................49Removing the LED Board........................................................................................................................................ 50Installing the LED Board......................................................................................................................................... 51Removing the Display-Hinge Walls........................................................................................................................ 52Installing the Display-Hinge Walls..........................................................................................................................54Removing the Display Hinges................................................................................................................................. 54Installing the Display Hinges.................................................................................................................................. 55Removing the LVDS and Camera Cable..................................................................................................................56Installing the LVDS and Camera Cable................................................................................................................... 57

Working on Your Computer

Before Working Inside Your Computer

Use the following safety guidelines to help protect your computer from potential damage and to help to ensure yourpersonal safety. Unless otherwise noted, each procedure included in this document assumes that the followingconditions exist:

You have read the safety information that shipped with your computer.

A component can be replaced or--if purchased separately--installed by performing the removal procedure inreverse order.WARNING: Before working inside your computer, read the safety information that shipped with your computer. Foradditional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_complianceCAUTION: Many repairs may only be done by a certified service technician. You should only performtroubleshooting and simple repairs as authorized in your product documentation, or as directed by the online ortelephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by yourwarranty. Read and follow the safety instructions that came with the product.CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodicallytouching an unpainted metal surface, such as a connector on the back of the computer.CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold acard by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by itspins.CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Somecables have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabsbefore you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending anyconnector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.NOTE: The color of your computer and certain components may appear differently than shown in this document.

To avoid damaging your computer, perform the following steps before you begin working inside the computer.1.

Ensure that your work surface is flat and clean to prevent the computer cover from being scratched.

2.

Turn off your computer (see Turning Off Your Computer).

3.

If the computer is connected to a docking device (docked) such as the optional Media Base or Battery Slice,undock it.CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug thecable from the network device.

4.

Disconnect all network cables from the computer.

5.

Disconnect your computer and all attached devices from their electrical outlets.

6.

Close the display and turn the computer upside-down on a flat work surface.NOTE: To avoid damaging the system board, you must remove the main battery before you service thecomputer.

7.

Remove the main battery.

8.

Turn the computer top-side up.

9.

Open the display.

10. Press the power button to ground the system board.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet beforeopening the display.CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metalsurface, such as the metal at the back of the computer. While you work, periodically touch an unpaintedmetal surface to dissipate static electricity, which could harm internal components.11. Remove any installed ExpressCards or Smart Cards from the appropriate slots.

Turning Off Your Computer

CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off yourcomputer.1.

Shut down the operating system:

In Windows 8:*

Using a touch-enabled device:

a.

Swipe in from the right edge of the screen, opening the Charms menu and select Settings.

b.

Select the

and then select Shut down

Using a mouse:a.

Point to upper-right corner of the screen and click Settings.

b.

Click the

and select Shut down.

In Windows 7:1.

Click Start

2.

Click Shut Down.

or

2.

1.

Click Start

2.

Click the arrow in the lower-right corner of the Start menu as shown below, and then click Shut Down..

Ensure that the computer and all attached devices are turned off. If your computer and attached devices did notautomatically turn off when you shut down your operating system, press and hold the power button for about 4seconds to turn them off.

After Working Inside Your Computer

After you complete any replacement procedure, ensure you connect any external devices, cards, and cables beforeturning on your computer.CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Donot use batteries designed for other Dell computers.1.

Connect any external devices, such as a port replicator, battery slice, or media base, and replace any cards, suchas an ExpressCard.

2.

Connect any telephone or network cables to your computer.

CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into thecomputer.

3.

Replace the battery.

4.

Connect your computer and all attached devices to their electrical outlets.

5.

Turn on your computer.

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Removing and Installing Components

This section provides detailed information on how to remove or install the components from your computer.

Recommended ToolsThe procedures in this document may require the following tools:

Small flat-blade screwdriver

Phillips screwdriver

Small plastic scribe

Removing the Secure Digital (SD) Card

1.

Follow the procedures in Before Working Inside Your Computer.

2.

Press in on the SD card to release it from the computer.

3.

Slide the SD card out of the computer.

Installing the Secure Digital (SD) Card

1.

Slide the SD card into its slot until it clicks into place.

2.

Follow the procedures in After Working Inside Your Computer.

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Removing the ExpressCard

1.

Follow the procedures in Before Working Inside Your Computer.

2.

Press in on the ExpressCard to release it from the computer.

3.

Slide the ExpressCard out of the computer.

Installing the ExpressCard

1.

Slide the ExpressCard into its slot until it clicks into place.

2.

Follow the procedures in After Working Inside Your Computer.

Removing the Battery

1.

Follow the procedures in Before Working Inside Your Computer.

2.

Slide the release latches to unlock the battery.

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3.

Remove the battery from the computer.

Installing the Battery

1.

Slide the battery into its slot until it clicks into place.

2.

Follow the procedures in After Working Inside Your Computer.

Removing the Subscriber Identity Module (SIM) card

1.

Follow the procedures in Before Working Inside Your Computer.

2.

Remove the battery.

3.

Press in on the SIM card to release it from the computer.

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4.

Slide the SIM card out from the computer.

Installing the SIM Card

1.

Slide the SIM card into its compartment.

2.

Install the battery.

3.

Follow the procedures in After Working Inside Your Computer.

Removing the Hard Drive

1.

Follow the procedures in Before Working Inside Your Computer.

2.

Remove the battery.

3.

Remove the screws that secure the hard drive to the computer.

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4.

Slide the hard drive out of the computer.

5.

Remove the screw that secures the hard-drive bracket to the hard drive.

6.

Pull the hard-drive bracket out of the hard drive.

7.

Remove the hard-drive isolations from the hard drive.

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Installing the Hard Drive

1.

Install the hard-drive isolations on the hard drive.

2.

Attach the hard-drive bracket to the hard drive.

3.

Tighten the screw that secures the hard-drive bracket to the hard drive.

4.

Slide and insert the hard drive into its slot.

5.

Tighten the screws to secure the hard drive to the computer.

6.

Install the battery.

7.

Follow the procedures in After Working Inside Your Computer.

Removing the Optical Drive

1.

Follow the procedures in Before Working Inside Your Computer.

2.

Remove the battery.

3.

Push in the eject handle on the optical drive to release it.

4.

Slide and remove the hard drive out of the computer.

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5.

Remove the screw that secures the drive latch to the optical drive.

6.

Remove the drive latch from the optical drive.

7.

Remove the screws that secure the drive-latch bracket to the optical drive.

8.

Remove the drive-latch bracket from the optical drive.

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9.

Pull and remove the drive caddy away from the optical drive.

Installing the Optical Drive

1.

Secure the optical drive caddy to the optical drive.

2.

Secure the drive-latch bracket to the optical drive.

3.

Tighten the screw to secure the optical-drive latch to the optical drive.

4.

Secure the drive latch to the optical drive.

5.

Tighten the screw to secure the optical drive latch.

6.

Slide the optical drive into its slot.

7.

Flip the computer, and push in the eject handle to secure the optical drive.

8.

Install the battery.

9.

Follow the procedures in After Working Inside Your Computer.

Removing the Base Cover

1.

Follow the procedures in Before Working Inside Your Computer.

2.

Remove the battery.

3.

Remove the screws that secure the base cover to the computer.

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4.

Lift the base cover to remove it from the computer.

Installing the Base Cover

1.

Place the base cover to align with the screw holes on the computer.

2.

Tighten the screws to secure the base cover to the computer.

3.

Install the battery.

4.

Follow the procedures in After Working Inside Your Computer.

Removing the Keyboard Trim

1.

Follow the procedures in Before Working Inside Your Computer.

2.

Remove the battery.

3.

Using a plastic scribe, pry under the keyboard trim to release it from the computer.

4.

Pry the keyboard trim along the sides and bottom.

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5.

Lift up to remove the keyboard trim from the unit.

Installing the Keyboard Trim

1.

Align the keyboard trim to its slot.

2.

Press along the sides of the keyboard trim until it clicks in place.

3.

Install the battery.

4.

Follow the procedures in After Working Inside Your Computer.

Removing the Keyboard

1.

Follow the procedures in Before Working Inside Your Computer.

2.

Remove the battery.

3.

Remove the keyboard trim.

4.

Remove the screws that secure the keyboard to computer.

5.

Remove the screws that secure the keyboard to palmrest assembly.

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6.

Lift and turn the keyboard to access the keyboard cable.

7.

Disconnect the keyboard cable from the system board.

8.

Remove the keyboard from the computer.

9.

Disconnect the keyboard cable from the keyboard.

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10. Remove the keyboard cable from the keyboard.

Installing the Keyboard

1.

Connect the keyboard cable and secure it to the keyboard using the tape.

2.

Connect the keyboard cable to the system board.

3.

Slide the keyboard into its compartment and ensure that it clicks into place.

4.

Tighten the screws to secure the keyboard on the palmrest.

5.

Flip the computer and tighten the screws to secure the keyboard.

6.

Install the keyboard trim.

7.

Install the battery.

8.

Follow the procedures in After Working Inside Your Computer.

Removing the Wireless Local Area Network (WLAN) Card

1.

Follow the procedures in Before Working Inside Your Computer.

2.

Remove the battery.

3.

Remove the base cover.

4.

Disconnect the antenna cables from the WLAN card and remove the screw that secures the WLAN card to thecomputer. Remove the WLAN card from the computer.

Installing the WLAN Card

1.

Insert the WLAN card into its connector at a 45degree angle into its slot.

2.

Connect the antenna cables to their respective connectors marked on the WLAN card.

3.

Tighten the screw to secure the WLAN card to the computer.

4.

Install:a) base coverb) battery

5.

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Follow the procedures in After Working Inside Your Computer.

Removing the Bluetooth Module

1.

Follow the procedures in Before Working Inside Your Computer.

2.

Remove the battery.

3.

Remove the base cover.

4.

Disconnect the bluetooth cable from the system board.

5.

Remove the bluetooth cable from its routing on the computer.

6.

Remove the screw that secures the bluetooth module to the computer.

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7.

Remove the bluetooth module from the computer.

8.

Disconnect the bluetooth cable from the bluetooth module.

Installing the Bluetooth Module

1.

Connect the bluetooth cable to the bluetooth card.

2.

Connect the other end of the bluetooth cable to the system board.

3.

Place the bluetooth card in its location in the computer.

4.

Tighten the screw to secure the bluetooth card to the system board

5.

Install:a) base coverb) battery

6.

Follow the procedures in After Working Inside Your Computer.

Removing the Memory

1.

Follow the procedures in Before Working Inside Your Computer.

2.

Remove the battery.

3.

Remove the base cover.

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4.

Pry the securing clips away from the memory module until it pops up.

5.

Remove the memory module from its connector on the system board by drawing the module from the system boardat 45-degree angle.

6.

Repeat steps 2 and 3 to remove the second memory module.

Installing the Memory

1.

Insert the memory module into the memory socket.

2.

Press the securing clips to secure the memory module to the system board.

Follow the procedures in After Working Inside Your Computer.

Docking Port Information

The docking port is used for connecting the laptop to a docking station (optional).

1.

Docking Port

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60

System Setup

System Setup enables you to manage your computer hardware and specify BIOSlevel options. From the System Setup,you can:

Change the NVRAM settings after you add or remove hardware

View the system hardware configuration

Enable or disable integrated devices

Set performance and power management thresholds

Manage your computer security

Boot SequenceBoot Sequence allows you to bypass the System Setupdefined boot device order and boot directly to a specific device(for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can:

Access System Setup by pressing <F2> key

Bring up the one-time boot menu by pressing <F12> key

The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot-menuoptions are:

Removable Drive (if available)

The boot sequence screen also displays the option to access the System Setup screen.

Navigation KeysThe following table displays the system setup navigation keys.NOTE: For most of the system setup options, changes that you make are recorded but do not take effect until youre-start the system.Table 1. Navigation Keys

Keys

Navigation

Up arrow

Moves to the previous field.

Down arrow

Moves to the next field.

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Keys

Navigation

<Enter>

Allows you to select a value in the selected field (if applicable) or follow the link in the field.

Spacebar

Expands or collapses a dropdown list, if applicable.

<Tab>

Moves to the next focus area.

NOTE: For the standard graphics browser only.

<Esc>

Moves to the previous page till you view the main screen. Pressing <Esc> in the main screendisplays a message that prompts you to save any unsaved changes and restarts the system.

<F1>

Displays the System Setup help file.

System Setup Options

NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not appear.Table 2. General

Default Setting: All devices are enabled

Allows you to set the panel brightness when the ambient sensor is Off.

Optimus

Allows you to enable or disable the NVIDIA Optimus technology.

Enable Optimus Default Setting.

Table 5. Security

Option

Description

Intel TXT (LT-SX) Configuration

This option is disabled by default.

Admin Password

Allows you to set, change, or delete the administrator (admin) password.

NOTE: You must set the admin password before you set the system or harddrive password.NOTE: Successful password changes take effect immediately.NOTE: Deleting the admin password automatically deletes the systempassword and the hard drive password.NOTE: Successful password changes take effect immediately.Default Setting: Not set

System Password

Allows you to set, change or delete the system password.

NOTE: Successful password changes take effect immediately.Default Setting: Not set

Internal HDD-0 Password

Allows you to set, change, or delete the administrator (admin) password.

Default Setting: Not set

Strong Password

Allows you to enforce the option to always set strong passwords.

Default Setting: Enable Strong Password is not selected.

Password Configuration

You can define the length of your password. Min = 4 , Max = 32

Password Bypass

Allows you to enable or disable the permission to bypass the System and theInternal HDD password, when they are set. The options are:

Disabled (Default Setting)

Reboot bypass

Password Change

Allows you to enable the disable permission to the System and Hard Drivepasswords when the admin password is set.Default Setting: Allow Non-Admin Password Changes is not selected

Non-Admin Setup Changes

This option lets you determine whether changes to the setup option are permittedwhen an administrator password is set. The option is disabled.

Allows Wireless Switch Changes

TPM Security

Allows you to enable the Trusted Platform Module (TPM) during POST.Default Setting: The option is disabled.

CPU XD Support

Allows you to enable the Execute Disable mode of the processor.

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Option

DescriptionDefault Setting: Enable CPU XD Support

Computrace

Allows you to activate or disable the optional Computrace software The optionsare:

Deactivate (Default Setting)

DisableActivateNOTE: The Activate and Disable options will permanently activate or disablethe feature and no further changes will be allowed

CPU XD Support

Allows you to enable the Execute Disable mode of the processor.

Default Setting: Enable CPU XD Support

OROM Keyboard Access

Allows you to set an option to enter the Option ROM Configuration screens usinghotkeys during boot. The options are:

Admin Setup Lockout

Enable (Default Setting)

One Time EnableDisable

Allows you to prevent users from entering Setup when an Administrator passwordis set.Default Setting: Disabled

Table 6. Performance

Option

Description

Multi Core Support

This field specifies whether the process will

have one or all cores enabled. Theperformance of some applications willimprove with the additional cores. This optionis enabled by default. Allows you to enable ordisable multi-core support for the processor.The options are:

Allows you to enable or disable the

Table 7. Power Management

Allows the computer to power on automatically, when AC adapter is plugged. The

option is disabled.

Auto On Time

Allows you to set the time at which the computer must turn on automatically. Theoptions are:

USB Wake Support

Disabled (Default Setting)

Every DayWeekdays

Allows you to enable the USB devices to wake the computer from standby mode.The option is disabled

Wireless Radio Control

Wake on AC

Enable USB Wake Support

Allows you to control the WLAN and WWAN radio. The options are:

Control WLAN radio

Control WWAN radio

Default Setting: both the options are disabled.

Wake on LAN/WLAN

This option allows the computer to power up from the off state when triggered by aspecial LAN signal. Wake-up from the Standby state is unaffected by this settingand must be enabled in the operating system. This feature only works when thecomputer is connected to AC power supply.

Block Sleep

Allows you to block the computer from entering into the sleep state. This option isdisabled by default.

Primary Battery Configuration

Disabled - Does not allow the system to power on by special LAN signals whenit receives a wake-up signal from the LAN or wireless LAN. (Default Setting)LAN Only - Allows the system to be powered on by special LAN signals.WLAN OnlyLAN or WLAN

Block Sleep (S3)

Allows you to define how to use the battery charge, when AC is plugged in. Theoptions are:

Adaptive (Default Setting)

Standard ChargeExpress ChargePrimarily AC use

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Option

Description

Custom Charge you can set the percentage to which the battery mustcharge.NOTE: All charging modes may not be available for all the batteries.

Battery Slice Configuration

Allows you to define the how to charge the battery. The options are:

Standard ChargeExpress Charge (Default Setting)

Table 8. POST Behavior

Option

Description

Adapter Warnings

Allows you to activate the adapter warning messages when certain poweradapters are used. This option is enabled by default.

Mouse/Touchpad

Allows you to define how the computer handles the mouse and touchpad input. Theoptions are:

Table 10. Wireless

Allows you to determine which wireless device can be controlled by the wirelessswitch. The options are:

WWANBluetoothWLAN

All options are enabled by default.

Wireless Device Enable

Allows you to enable or disable the wireless devices. The options are:

WWANBluetoothWLAN

All options are enabled by default.

Table 11. Maintenance

Option

Description

Service Tag

Displays the service tag of your computer.

Asset Tag

Allows you to create a system asset tag if an asset tag is not already set. Thisoption is not set by default.

Table 12. System Logs

Option

Description

BIOS events

Displays the system event log and allows you to clear the log.

Clear Log

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Updating the BIOS

It is recommended to update your BIOS (system setup), on replacing the system board or if an update is available. Forlaptops, ensure that your computer battery is fully charged and connected to a power outlet1.

Re-start the computer.

2.

Go to dell.com/support.

3.

Enter the Service Tag or Express Service Code and click Submit.NOTE: To locate the Service Tag, click Where is my Service Tag?NOTE: If you cannot find your Service Tag, click Detect My Product. Proceed with the instructions on screen.

4.

If you are unable to locate or find the Service Tag, click the Product Category of your computer.

5.

Choose the Product Type from the list.

6.

Select your computer model and the Product Support page of your computer appears.

7.

Click Get drivers and click View All Drivers.

The Drivers and Downloads page opens.

8.

On the Drivers and Downloads screen, under the Operating System drop-down list, select BIOS.

9.

Identify the latest BIOS file and click Download File.

You can also analyze which drivers need an update. To do this for your product, click Analyze System for Updatesand follow the instructions on the screen.

System and Setup Password

You can create a system password and a setup password to secure your computer.Password Type

Description

System password

Password that you must enter to log on to your system.

Setup password

Password that you must enter to access and make changes to the BIOS settings of yourcomputer.

CAUTION: The password features provide a basic level of security for the data on your computer.CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended.NOTE: Your computer is shipped with the system and setup password feature disabled.

Assigning a System Password and Setup Password

You can assign a new System Password and/or Setup Password or change an existing System Password and/or SetupPassword only when Password Status is Unlocked. If the Password Status is Locked, you cannot change the SystemPassword.

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NOTE: If the password jumper is disabled, the existing System Password and Setup Password is deleted and youneed not provide the system password to log on to the computer.To enter a system setup, press <F2> immediately after a power-on or re-boot.1.

In the System BIOS or System Setup screen, select System Security and press <Enter>.The System Security screen appears.

2.

In the System Security screen, verify that Password Status is Unlocked.

3.

Select System Password , enter your system password, and press <Enter> or <Tab>.Use the following guidelines to assign the system password:

A password can have up to 32 characters.

The password can contain the numbers 0 through 9.

Only lower case letters are valid, upper case letters are not allowed.

Re-enter the system password when prompted.

Type the system password that you entered earlier and click OK.Select Setup Password, type your system password and press <Enter> or <Tab>.A message prompts you to re-type the setup password.

6.

Type the setup password that you entered earlier and click OK.

7.

Press <Esc> and a message prompts you to save the changes.

8.

Press <Y> to save the changes.

The computer reboots.

Deleting or Changing an Existing System and/or Setup Password

Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existingSystem and/or Setup password. You cannot delete or change an existing System or Setup password, if the PasswordStatus is Locked.To enter the System Setup, press <F2> immediately after a power-on or reboot.1.

In the System BIOS or System Setup screen, select System Security and press <Enter>.The System Security screen is displayed.

2.

In the System Security screen, verify that Password Status is Unlocked.

3.

Select System Password, alter or delete the existing system password and press <Enter> or <Tab>.

4.

Select Setup Password, alter or delete the existing setup password and press <Enter> or <Tab>.NOTE: If you change the System and/or Setup password, re-enter the new password when promoted. If youdelete the System and/or Setup password, confirm the deletion when promoted.

5.

Press <Esc> and a message prompts you to save the changes.

6.

Press <Y> to save the changes and exit from the System Setup.The computer reboots.

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Diagnostics

If you experience a problem with your computer, run the ePSA diagnostics before contacting Dell for technicalassistance. The purpose of running diagnostics is to test your computer's hardware without requiring additionalequipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use thediagnostics results to help you solve the problem.

Enhanced Pre-Boot System Assessment (ePSA) Diagnostics

The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA isembedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set ofoptions for particular devices or device groups allowing you to:

Run tests automatically or in an interactive mode

Repeat tests

Display or save test results

Run thorough tests to introduce additional test options to provide extra information about the failed device(s)

View status messages that inform you if tests are completed successfully

View error messages that inform you of problems encountered during testingCAUTION: Use the system diagnostics to test only your computer. Using this program with other computers maycause invalid results or error messages.NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at thecomputer terminal when the diagnostic tests are performed.

1.

Power-on the computer.

2.

As the computer boots, press the <F12> key as the Dell logo appears.

3.

On the boot menu screen, select the Diagnostics option.

The Enhanced Pre-boot System Assessment window is displayed, listing all devices detected in the computer. Thediagnostics starts running the tests on all the detected devices.

4.

If you wish to run a diagnostic test on a specific device, press <Esc> and click Yes to stop the diagnostic test.

5.

Select the device from the left pane and click Run Tests.

6.

If there are any issues, error codes are displayed.

Note the error code and contact Dell.

Device Status Lights

Table 13. Device Status Lights

Turns on when you turn on the computer and blinks when the computer is in a power management mode.Turns on when the computer reads or writes data.

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Turns on steadily or blinks to indicate battery charge status.

Turns on when wireless networking is enabled.The device status LEDs are usually located either on the top or left side of the keyboard. They are used to display thestorage, battery and wireless devices connectivity and activity. Apart from that they can be useful as a diagnostic toolwhen there's a possible failure to the system.The following table lists how to read the LED codes when possible errors occur.Table 14. LED Lights

Storage LED

Power LED

Wireless LED

Fault Description

Blinking

Solid

Solid

A possible processor failure has occurred.

Solid

Blinking

Solid

The memory modules are detected but has encountered an

error.

Blinking

Blinking

Blinking

A system board failure has occurred.

Blinking

Blinking

Solid

A possible graphics card/video failure has occurred.

Blinking

Blinking

Off

System failed on hard drive initialization OR System failed in

Option ROM initialization.

Blinking

Off

Blinking

The USB controller encountered a problem during

initialization.

Solid

Blinking

Blinking

No memory modules are installed/detected.

Blinking

Solid

Blinking

The display encountered a problem during initialization.

Off

Blinking

Blinking

The modem is preventing the system from completing POST

Off

Blinking

Off

Memory failed to initialize or memory is unsupported.

Battery Status Lights

If the computer is connected to an electrical outlet, the battery light operates as follows:Alternatelyblinking amberlight and whitelight

An unauthenticated or unsupported non-Dell AC adapter is attached to your laptop.

Alternatelyblinking amberlight with steadywhite light

Temporary battery failure with AC adapter present.

Constantlyblinking amberlight

Fatal battery failure with AC adapter present.

Light off

Battery in full charge mode with AC adapter present.

White light on

Battery in charge mode with AC adapter present.

74

Technical Specifications

NOTE: Offerings may vary by region. The following specifications are only those required by law to ship with yourcomputer. For comprehensive specification of your computer go to Specifications section in your OwnersManual available on the support site at dell.com/support. For more information about the configuration of yourcomputer, go to Help and Support in your Windows operating system and select the option to view informationabout your computer.System InformationChipset

Relative humidity (maximum):

15.24 m to 3048 m (50 ft to 10,000 ft)

Non-Operating

15.24 m to 10,668 m (50 ft to 35,000 ft)

Airborne contaminant level

G1 as defined by ISA-71.041985

79

80

Contacting Dell

NOTE: If you do not have an active Internet connection, you can find contact information on your purchaseinvoice, packing slip, bill, or Dell product catalog.Dell provides several online and telephone-based support and service options. Availability varies by country andproduct, and some services may not be available in your area. To contact Dell for sales, technical support, or customerservice issues:1.

Visit dell.com/support

2.

Select your support category.

3.

Verify your country or region in the Choose a Country/Region drop-down menu at the top of page.