Case Studies

Every week, your healthcare agency deploys hundreds of workers to visit patients in their homes. But how do you know if your employees are actually providing the services they claim to? Unfortunately, if you’re still traditional pen and ink or PIN-based reporting systems, there is no way to tell if people are being honest — meaning your organization could be enabling home healthcare fraud.

It’s a problem that extends throughout the entire home healthcare agency. According to a report from the U.S. Department of Health & Human Services, more than 500 home healthcare agencies and 4,500 physicians were found to be outliers on multiple factors commonly found in OIG-investigated cases of home healthcare fraud.

Further, the report shows that 27 geographic areas in 12 states were found to be hotspots for characteristics commonly found in OIG-investigated cases of home health fraud. And billions of dollars are being wasted on improper payments.

VoiceVault’s cutting edge voice biometric identity verification technology can make this problem go away for your organization. Using VoiceVault’s technology, it’s possible to verify the identity of an employee and even a patient at the start of a visit, and at the end — meaning the patient can “sign off” and confirm that a visit did in fact take place.

One company that was able to benefit from VoiceVault’s technology is Wellington, Florida’s Dial-N-Document, a clinical documentation provider. VoiceVault successfully helped Dial-N-Document upgrade its technology to prevent workers from committing phone-based fraud during visits.

Check out the case study for yourself, and see how Dial-N-Document was able to benefit from VoiceVault! To access this document, click here.

Your employees may be robbing your business blind. We’re not referring to stealing money or objects from your enterprise. The type of fraudulent behavior we are referring to is called time theft, and it costs U.S. businesses billions of dollars every year.

What is time theft? It occurs when employees claim to work a certain number of hours without actually putting in the total amount of work. Some common examples of time and attendance fraud occurs when employees take longer breaks than they are allotted or have other employees punch their time cards for them in lieu of actually being present at the job site (buddy punching).

Time theft could also occur on the road, when employees take excessive amounts of time traveling in between branch locations or client sites. One industry that is rife with time fraud, for instance, is home healthcare, where it’s difficult to determine via paper-based documentation whether employees are actually visiting patient homes for routine visits.

The truth is that your business can’t afford to pay employees for time that they are not working. Consequently, it’s time to migrate away from paper-based time cards and embrace a new way of measuring productivity—through voice biometric identity verification.

By incorporating voice biometric identity verification into your time management system, you can ensure that employees are in fact where they claim to be at the time they document their work. All your employees have to do is speak a simple phrase, and the application will be able to verify whether that user is who he or she claims to be.

The entire process only takes a few seconds, and it could save you valuable dollars in the long run while also establishing a culture of integrity in your organization.

Click here to learn how VoiceVault, a leading provider of voice biometric identity verification, is helping healthcare companies combat time and attendance fraud and abuse.

Your company is a mobile education provider that has the potential to be a major market disrupter in its industry. That’s because your application can streamline learning in a way that is highly convenient for active end users, and affordable too.

The only problem is that you’re lacking one critical element: a security solution capable of ensuring that customers are in fact who they claim to be when using your product. Since your business operates almost entirely online, and you don’t meet customers face to face, your company is highly susceptible to fraud.

Voice biometric identity verification is one technology that can streamline the end-user authentication process and ensure a high level of end-user integrity.

Here are three reasons why voice biometrics is a great fit for the mobile education industry:

Impossible to imitate: One major challenge that developers face when integrating security solutions into mobile education software is that it’s hard to prevent end users from imitating other identities. For instance, passwords and user names cannot prevent people from logging in and completing course work under someone else’s name. A voice biometrics engine, however, uses both behavioral and physiological characteristics to determine whether a voice print is accurate; in other words, it takes into account both a unique voice print and other factors such as tone and accent.

Works quickly: Developers know that they cannot sacrifice speed and efficiency in their mobile applications, as these two critical factors are what typically drive customers to mobile education in the first place; simply put, users don’t have the time or patience to waste entering security credentials every time they access an application. Using voice biometric authentication only takes a few seconds at a time, and does not require typing any information or answering any questions; all an end user has to do is recite a simple phrase.

Mobile-friendly: Voice biometrics is mobile-friendly in that it can work over just about any smartphone or tablet, using a device’s built-in microphone. It’s capable of being built directly into an application, too. This was a major selling point for one company, Aceable of Texas, that decided to partner with VoiceVault to secure its mobile drivers’ education and defensive driving solutions. Aceable needed a solution that could integrate directly with its mobile application so that customers did not have to use a standard Web browser to access their service.

By partnering with VoiceVault, Aceable was able to achieve its goals and realize its advanced security needs while still maintaining its mobile-first mentality.

In home healthcare, there’s no such thing as a bottomless budget, as every penny counts in this industry plagued with large-scale problems and inefficiencies. Nevertheless, budgets are often compromised and thrown out of balance due to fraud. According to the FBI, healthcare fraud costs about $80 billion annually.

This is due in large part to the fact that healthcare fraud is tough to catch. A typical agency might send hundreds of workers into patient homes throughout the day with little way of verifying whether visits actually take place. It’s easy for workers to forge patient signatures or commit phone fraud and falsely claim compensation for performed services.

Dial-N-Document is a clinical documentation provider that decided to take this problem head on when it realized how much its healthcare provider clients were being negatively affected by fraud. The company realized its clients needed a reliable way to authenticate healthcare workers’ home visits, so it installed VoiceVault’s voice biometric identity verification solution into its phone-based system.

Instead of using personal identification numbers, workers now use voiceprints to verify the start and end of care. Patients, for that matter, can use voice recognition software to give consent for services and provide additional verification about services they receive.

As Dial-N-Document President Donald O’Rourke recently explained, the company’s healthcare clients love the idea of using voice biometrics. “Their eyes light up when we tell them there is a way to verify workers are in the home, and it’s cost-effective,” said O’Rourke. “They appreciate things like keeping their employees honest and getting patient voice signatures right at the time of a visit. … These are things that give us a definite competitive advantage.”