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Dr. Watson PM Debugger problem![resolved]

ryanpalmerb

Posted 26 March 2005 - 12:12 PM

ryanpalmerb

Member

Member

17 posts

Hello,

I am a first time user, so tell me if I'm doing anything wrong.

The background: I have the same Dr. Watson problem that it seems alot of people have. The error message comes up when you try to do certain Windows functions, and I can't open certain document folders, the control panel, etc...

This is my parents fairly new computer. They were running for a while without Norton, anti-spyware, or Windows Updates...Ugh. I noticed it was running like crap, so I ran Norton and got rid of a lot of junk, did Windows Updates including SP2, and installed SpywareBlaster. This helped alot.

I also wanted to install Spybot S&D, and I downloaded it from PC World.com. Directly after the download finished I started getting the Dr. Watson messages. Did I get burned from PC World.com? The file seems fine and SpyBot works...

The Trend Scan found about 1100 files and deleted all but 3. They were all in the C:\\ System Volume Information folder...long file names. There were TROJ IEFEATS.O, HTML WINSHOW.A, TROJ WINSHOW.A, TROJ SMALL.SA, BKDR SMALL.AR, TROJ SEARCHAID.A, TROJ UZ.A, and TROJ AGENT.(just about any 2-letter combination you can think of).

Q: Should I install the TDS-3? I wasn't sure if this would interfere w/ Norton...

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ryanpalmerb

Posted 26 March 2005 - 06:52 PM

ryanpalmerb

Member

Topic Starter

Member

17 posts

Since my last post, I noticed that my Norton was whacked. On the status screen the auto-protect was off and I could not enable it, and the email scan feature had the status of "error". I uninstalled Norton and installed AVG, did the updates and ran a scan. It found and deleted about 500 files, but couldn't delete them all.

Please set your system to show all files; please see here if you're unsure how to do this.

Download the CCleaner unzip the file to install.Open CCleaner.Place a check by everything in the Applications tab.Place a check by Internet Explorer, Windows explorer, and System in the Windows tab.Dont run it yet

Close all programs leaving only HijackThis running. Place a check against each of the following, making sure you get them all and not any others by mistake:

ryanpalmerb

Posted 27 March 2005 - 12:17 PM

ryanpalmerb

Member

Topic Starter

Member

17 posts

Thanks for the reply!

To update you so far:

1) I ran CW-Shredder - it removed cws.homesearch2) I used xphidden.zip to show hidden files3) I ran Hijack This - 2 of the files were not there...the ones starting w/ O2 - BHO no name and O-23 - Service. 4) Safe mode5) I deleted C:\WINDOWS\iedf.exe - the other 2 files could not be found (I used search)6) Ran the Crap Cleaner7) Rebooted - got the error message that iedf.exe could not be found...I guess this is what we wanted?

Before I run the online scans I was wondering if there is anything else I can do first? I did the Trend Scan before and it took literally all night (I have dial-up) and I had to put a fan by the comp because it was getting hot! I have AVG installed...

Also, I noticed that the steps you suggest are different that those posted by pomp86 for what seems to be the same problem? Is there a reason for this? Are the Dr Watson problems actually different or do you just have different techniques?

So you know I have cwsserviceremove and aboutbuster installed...but never ran.

Guest_thatman_*

Posted 27 March 2005 - 12:32 PM

Please read through the instructions before you start (you may want to print this out).

Please set your system to show all files; please see here if you're unsure how to do this.

Close all programs leaving only HijackThis running. Place a check against each of the following, making sure you get them all and not any others by mistake:R3 - Default URLSearchHook is missingO2 - BHO: (no name) - {A8DF6951-4B2D-4979-A75E-972D4ABCC2D5} - C:\WINDOWS\netjh.dllO23 - Service: Remote Procedure Call (RPC) Helper ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\iedf.exe" /s (file missing)Click on Fix Checked when finished and exit HijackThis.

Reboot into Safe Mode: please see here if you are not sure how to do this.

Run AboutBuster . This will scan your computer for the bad files and delete them. Save the report (copy and paste into notepad or wordpad and save as a .txt file) and post a copy back here when you are done with all the steps.

Run CW-Shredder - Hit the FIX button - let it run and fix what it finds.

Using Windows Explorer, locate the following files/folders, and delete them:C:\WINDOWS\netjh.dll<--Delete this file

When you find it, double-click on it. In the next window that opens, click the Stop button, then click on properties and under the General Tab, change the Startup Type to Disabled. Now hit Apply and then Ok and close any open windows. If you don´t find this service listed go ahead with the next steps.

Please read through the instructions before you start (you may want to print this out).

Close all programs leaving only HijackThis running. Place a check against each of the following, making sure you get them all and not any others by mistake:

Run AboutBuster . This will scan your computer for the bad files and delete them. Save the report (copy and paste into notepad or wordpad and save as a .txt file) and post a copy back here when you are done with all the steps.

Run CW-Shredder - Hit the FIX button - let it run and fix what it finds.

Using Windows Explorer, locate the following files/folders, and delete them:

Guest_thatman_*

Posted 27 March 2005 - 02:32 PM

1. Download the CCleaner unzip the file to install.2. Open CCleaner.3. Place a check by everything in the Applications tab.4. Place a check by Internet Explorer, Windows explorer, and System in the Windows tab.5. Hit the button that says Run CCleaner6. Reboot to remove index.dat files.

Clean out all temp files in Mozilla, Internet Explorer.Internet Explorer: Tools/ Internet Options/ General/ Temporary internet files/ Delete Files (NOTE, that this may take very long!). You can also set the memory limit to about 80 MB at the Settings.

Defrag your hard drive turn system restore back on and create a new restore point.

Congratulations! Your system is CLEAN

How do you prevent spyware from being installed again? We strongly recommend installing SpywareBlaster (it's free for personal use). Click HereQUOTEPrevent the installation of ActiveX-based spyware, adware, browser hijackers, dialers, and other potentially unwanted pests.Block spyware/tracking cookies in Internet Explorer and Mozilla/Firefox.Restrict the actions of potentially dangerous sites in Internet Explorer.Consumes no system resources.

Download, run, check for updates, download updates, select all, protect against checked. All done. Check for updates every couple of weeks. If you have any errors running the program like a missing file see the link at the bottom of the javacool page.

It's also very important to keep your system up to date to avoid unnecessary security risks. Click Here http://windowsupdate.microsoft.com/ to make sure that you have the latest patches for Windows.

These next two steps are optional, but will provide the greatest protection.1. Use ANY browser besides Internet Explorer, almost every exploit is crafted to take advantage of an IE weakness. We usually recommend FireFox user posted image.2. Install Sun's Java. It's much more secure than Microsoft's Java Virtual Machine .

After doing all these, your system will be thoroughly protected from future threats.

ryanpalmerb

Posted 27 March 2005 - 05:00 PM

ryanpalmerb

Member

Topic Starter

Member

17 posts

THANK YOU SOOOOOOO MUCH!!!!!

Everything is working great now! Whew!

Thank god for geekstogo!

About these steps:

These next two steps are optional, but will provide the greatest protection.
1. Use ANY browser besides Internet Explorer, almost every exploit is crafted to take advantage of an IE weakness. We usually recommend FireFox user posted image.
2. Install Sun's Java. It's much more secure than Microsoft's Java Virtual Machine .

I use AOL for web browsing...should I get Firefox anyway? If I install it should uninstall IE?