IT Update

Kiran Keshav, Executive Director of the Yale Center for Research Computing and Senior Director of Research Technologies is helping researchers advance in various disciplines at Yale, including the sciences, medicine, social sciences, digital humanities, and engineering. The center provides...

The ITS Help Desk has played an important role over the years in launching many IT colleagues into a successful career at Yale. Help Desk staff start their Yale IT experience working in a collaborative team environment allowing them to advance their skills in a variety of areas, including:...

There is an initiative in the functional and academic areas of student administration at Yale to go paperless. This is being accomplished using Dynamic Forms, an application developed by NextGen Web Solutions that enables workflows. These forms, also known as eForms or electronic forms, enable...

On Tuesday May 14, ITS staff and IT partners packed Zhang Auditorium at the School of Management for the IT Town Hall. The town hall focused on IT’s reaffirming our three strategic anchors – One IT @ Yale, Service Quality (previously referred to as Operational Excellence), and Workplace of...

Starting the week of May 27, Yale ITS will be removing Yale Basecamp access from individuals classified through Yale’s Identity and Data Repository (IDR) as “Gone” - former faculty and staff or individuals who have changed their primary email address since joining a Yale...

Our next Town Hall meeting and reception will be held on May 14, from 8:30 – 10:30 a.m. at the School of Management . The meeting will begin at 9:00 a.m. following a half hour coffee and networking reception.

SUMMARY: The Oracle e-Business Suite (EBS) application–Yale’s financial and human resource system prior to Workday–is being decommissioned on June 30, 2019. The data in Oracle EBS will be kept available as an archive, but only a limited number of users in Finance...

Yale ITS is committed to giving career growth opportunities to young people with the “Careers in IT” initiative. This includes our successful Early Career, College, and High School Internship Programs.

As a result of a user journey mapping exercise completed by IT leadership in 2017, a Service Experience Improvement pilot project was designed and put into place to help service owners and service offering managers understand how individuals in the Yale community consume IT services.

On Tuesday, May 7, at 7:00 a.m., ITS will replace the existing reporting server associated with the Microsoft System Center Configuration Manager (SCCM) used for Endpoint Management reporting. No outage is expected; the new server is already live. Action required...

The Banner migration project team has completed over 400 of the 700+ validations in the development instance, BAN3 thus far. These validations include shell scripts, batch processes, web applications, integrations and significant changes in server...

As part of a continuing effort to achieve operational excellence by enabling the community to access software with greater efficiency, the tools we use to manage Yale computers were enhanced at the end of last year. One key benefit of the enhancement is individuals who use ITS managed systems no...

After almost a year of collaboration, the University’s express shipping tool, eShipGlobal, supporting more than 45,000 shipments annually and used by over 2,200 individuals in the Yale community, was successfully upgraded on Monday, March 25.

On Monday, April 1, the ITS Help Desk performed a disaster recovery effort to test their disaster recovery strategy in the case of a campus emergency at 25 Science Park. Planning included finding a location with network access and enough space for the entire team; a training room was secured at...

Virtual reality demos, self-service portals, online learning, and sustainable technology were just some of new initiatives and services that were featured at the last month’s IT Knowledge Exchange. This event gave IT teams from across campus the chance to promote their projects, activities, and...

Strategic planning sessions are one way the ITS Senior Leadership Team (SLT) is collaborating to set strategy and discuss new and improved processes across the organization. The major incident management process is the first topic discussed by the team. As part of the ongoing effort to position ITS...

From 7:00 - 9:00 a.m. on Thursday, April 11, ITS will perform a rolling upgrade to Cylance Antivirus software on devices managed by IT professionals. There will be no visible changes to the interface and no actions required for individuals using Yale’s antivirus service, although the system...

On Tuesday, March 26, Yale University hosted the Long-Service Recognition Dinner honoring 292 staff members for 25, 30, 25, 40, 45, and 50 years of service. Among the celebrants at the dinner were 14 Yale ITS employees who collectively have served Yale for 425 years.