Best Practices For Live Chat Messenger Customer Support

The small nuances to take your live chat messenger from “okay” to “Wow!”

This article is letter (M) of our “Customer Support" series where we write an article for each letter of the phrase. “Customer Support" studies how companies can best help people in the digital age. Find links to more articles in the series below.

When websites are integrated with live chat, 51% of customers are more likely to make a purchase and 41% of online shoppers are more likely to trust your brand. And that’s just the tip of the iceberg for messenger customer support benefits. Practice the tips below to maximize on those benefits and provide major value!

Create A Personal Relationship

Chatbots can deal with basic, simple questions. But it does take a considerable investment to build a trusting relationship with clients, something only a human can do.

Use Your Own Messenger Software

When someone reaches out to you on a social media platform’s messenger, that platform owns the only channel for customers to contact you. If that’s your only channel, then you’re at the whims of third party policies and charges that can change at anytime.

Be Proactive

Instead of waiting for your guests to reach out to you, take the initiative to say hello! Sending a simple greeting while your client has been idling on your pricing page can really help move things along.

Word Up:

Close to half of people in the United States believe live chat messenger is the fastest, most efficient way to solve problems. So, hurry up with integrating live chat into your customer support! Online guests won’t wait.

This article is letter (M) of our “Customer Support" series where we write an article for each letter of the phrase. “Customer Support" studies how companies can best help people in the digital age. Find links to more articles in the series below.