FAQs

Snag Playbook

We’re in this together. When you’re hired as a Shifts Worker, you become a key part of our team. You rely on us to help you find the shifts you need to make your life possible. And we rely on you to fill shifts for our businesses. So this is where we promise to help each other out.

Our promise to you

We have your back. Plain and simple, we promise to support you.

We’re committed to giving you real time support. We always want to discuss your comments, concerns, or suggestions. And we’re here for all the highs and lows—we want you to know when you’ve done a great job.

We’re your ally. If you don’t like working somewhere (for whatever reason), we won’t ever send you back.

We’re here to help you succeed. If you love working for a particular business or location and decide to work there full-time, you can still pick up other shifts if you have the time.

Your promise to us

In return, we expect that you’ll bring your A-game. That’s your promise to us.
Here’s how you can do that:

Be positive and proactive. Have a can-do attitude, treat others with respect and always ask what else you can do.

Show up on-time, every time. That means getting to work early enough to get your uniform on, put your stuff away and do whatever else you need to take care of before your shift’s scheduled start time.

Do what you say you’ll do. Show up for your shifts. If you’re going to be late, let the manager know ahead of time. If you need to cancel a shift, make sure give at least 48 hours notice.
Dress for the job. We’ll let you know what the uniform is and make sure you have whatever company-specific clothes they require, plus we’ll let you know what the business expects (like tucked in shirts, or a certain color of pants). If you’re wondering if something is okay, just ask us.
Put your phone away. Once you’ve arrived and clocked in to work, you’ll be busy working your shift. Save screen time for your break.

Use sound judgement. Don’t steal. Giving unauthorized discounts or free merchandise is stealing. Don’t show up to work under the influence of alcohol or illegal drugs. Don’t do anything that will hurt the Snag Work brand or the business you’re working for—this includes posting negative things about the business on social media. We have your back. If something went down that upset you, come talk to us first. We’ll help you sort it out.

Remember, the Shifts promise goes both ways. Not holding up your end has consequences—from disciplinary actions (like strikes or even removal from the network). By accepting Snagajob Shifts, you’re telling us that you read, understand and agree to our expectations. And in turn, we’re standing behind our commitment to you. Let’s do this.

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Being on time means arriving early enough so you’re ready to work at the shift’s start time. Typically this means 10-15 minutes early so you have time to park, greet your manager, and put away personal belongings.

According to the Professional Conduct Policy, being late will result in one strike. You are expected to call ahead if you’re running late. Failure to do so will result in one additional strike, so if you’re late AND you didn’t call ahead, you’ll earn two strikes total.

If you’re running late, please take the following actions:

Immediately call the manager on duty for your shift, to tell them that you may be late.

If no one answers, you can try calling the business.

Then, also, text the Shifts team at 855-317-9649 to say you’re running late to your shift, and tell us whether you’ve been able to warn the business. This keeps us informed.

If the manager asks you not to come in due to your tardiness you will not be paid for that shift, and you will receive one strike for being late.

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We appreciate your commitment to Snagajob, and want to respect the time you’ve set aside for your upcoming shifts.

Shifts Business Partners may cancel shifts up to 24 hours before a shift’s start time. In this instance, there’s nothing you need to do: when a shift is cancelled within this time frame you will not be paid.

However, if a Shifts Business Partner cancels a shift 24 hours or less before a shift’s start time you will receive payment depending on when the shift was cancelled. Payment is calculated as follows:

50% of the expected shift payment if your shift is cancelled within 24 hours to 2 hours before the shift start time.

100% of the expected shift payment if your shift is cancelled within 2 hours of the shift start time.

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You should never leave a shift early without getting approval from the manager or a Shifts team member. If you do, you’ll receive an automatic three strikes.

In most situations, the best thing to do is to try to work the full shift. However, if you do need to leave early, please:

Speak to the manager on duty first

Ask the manager if one of you can contact your Engagement Manager to try to find a replacement for you.

We expect you to make your best effort to stay until a replacement can be found for you.

If handled appropriately and professionally, leaving early with approval and cooperation from the manager and Snagajob will only result in one strike. We are taking active measures to protect our workers against COVID-19 (coronavirus). Until further notice, we will be removing late drop strikes due to illness. As the situation evolves and we get new information, we may make additional updates to our procedures and will keep you informed.

Please read this article to learn about a situation in which you were dismissed early from a shift.

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We’re willing to listen and take into account the circumstances surrounding any incident that resulted in strikes. Please be proactive in communicating any explanations or relevant documentation to the Shifts team as soon as possible to remain active in our network.

Examples of relevant documentation include:

hospital stay paperwork

doctor’s note

accident report

police report

You can communicate with the Snag Work team about strike(s) by:

Your Snag Work account: If you were reported as a no-show through the Shifts platform by the manager on duty for your shift, you can use the Shifts platform to explain what happened and upload any relevant documentation relating to the no-show.