The purpose of this study is to investigate the effects of emotional labor on emotional exhaustion
by considering the role of emotional intelligence. With increasing development of economy and competition
among service providers, management of employees, feelings is considered as a vital aspect in providing
services to customers and influences organizational out comes. Thus service organization, based on the results
of the present study, would be able to identify and manage feeling and emotions of their employees in providing
high quality and superior services to target customers and in addition to promote the spirit of service providing
and effectiveness of employees, create some competitive advantages for themselves. Totally, 133 questionnaires
were distributed to employees of Bank Saderat which the results from analysis of them based on simple linear
regression and multiple hierarchical regression show that emotional labor influences emotional exhaustion and
in addition to it, variable of emotional intelligence moderates these influences too.