When the outdoor temperature is too hot or when there are too many people inside the room, the air conditioner will appear not to be cooling properly due to the "higher than normal" heat load. In this case set the thermostat to the coldest setting and the fan setting to high speed.

Dirty or clogged air filters is the most common cause of poor cooling performance. Check, inspect and wash air filters on a weekly basis whenever possible.

In addition, it is recommended to have your air conditioner cleaned by our Authorized Service Center (ASC) 3-4 times a year. To book for a service, click on the link below.

Check fuses or circuit breakers. Also check that it is plugged in. If air conditioner is still not working, it is recommended to have this checked by our Authorized Service Center (ASC). To book for a service, click on the link below.

There are different reasons as to why your air conditioner is noisy. You should first check the kind of noise emanating from your air conditioner. Upon identifying the noise, please get in touch with our customer service to help you diagnose the problem. Please click on the link below.

For Split Type Air Conditioner, your Authorized Product Installer will submit all necessary documents to register your unit. To verify if your unit is registered, you may get in touch with us via http://service.ccac.com.ph/general-inquiry

How often should I change the air filter?

Examine the filter on a monthly basis. Replace it when the dirt can no longer be washed/brushed off or when there is already visible damage on the filter screen.

What should I do in preparation for summer?

Join the maintenance program and have your unit checked each year before the summer. Remember to keep the air filters clean. To ensure that your air conditioner is running in optimal condition before summer, have this cleaned by our Authorized Service Center (ASC). To book for a service, click on the link below.