Re: Well, Ulta sucks. Any other holiday shipping woes?

I STILL have not received my Cyber Monday order from ULTA. There is finally tracking information, but it looks like they used some kind of UPS service that then goes to the USPS? So I can't follow it any further. Are other people still waiting? I'm gobsmacked. I've only ordered from them once before, but I can't imagine I'll ever order again!

Re: Well, Ulta sucks. Any other holiday shipping woes?

I'm starting to wonder if this is a problem with a particular UPS pickup hub rather than Ulta. I got my CM order last week from Ulta and the order I placed on Sunday shipped today. At the same time I ordered from Hautelook weeks ago and I've had an invalid UPS number for four days that they can't seem to figure out or explain. Everything seems to be jamming up somewhere in the middle of the US.

UPS and Fedex both have services that use USPS as a last mile carrier. Once the post office gets the package from UPS or Fedex it's usually delivered the next day.

Re: Well, Ulta sucks. Any other holiday shipping woes?

It may well be a UPS problem. Trying to follow the shipping info is ridiculous. One shipment says it was shipped 11 days ago and transferred to my local post office five days ago, and it's apparently in the ether. The second shipment - though I made only one order - was just shipped two days ago and supposedly reached my post office today.

I've never had this problem before. I'm just glad none of this stuff was for Christmas presents.

Re: Well, Ulta sucks. Any other holiday shipping woes?

That's terrible. Considering that Butter polishes have that lift and twist lid and usually have a little sticker that you have to remove to even open them. Sounds like someone might have swatched it or you got sent somebody's return for it not to have been sealed like that. That sucks.

I had a big bottle of body wash break and ooze all over one of my sephora boxes one time. They were really great about replacing the damaged items. They had me send the icky stuff back to them.

Re: Well, Ulta sucks. Any other holiday shipping woes?

I don't know if that's the same pics I saw on their Facebook page of if you're not the only one that happened to. I was among the dozens that posted my gripe about how long it was taking to process my order. They tried to deliver it yesterday but I was at work at the time so I have to go pick it up at the post office tomorrow.

Re: Well, Ulta sucks. Any other holiday shipping woes?

Okay my Ulta box arrived today... and I do mean the BOX. I opened it up after like two weeks of waiting and... it's not in there.

They shipped me a box with bubble wrap, tissue, and the free samples, but not my actual order item. I order a large jar of Ain't Misbehavin from DermaDoctor. It's just... not in there! This is at least a first for me .

I was charged for it. it's on the invoice. at the bottom of the packing slip it says "confirmed 4 items in shipment" but that's totally wrong.

Re: Well, Ulta sucks. Any other holiday shipping woes?

On the opposite side, *from my experience* MAC has extremely fast shipping. I placed an order, got an immediate shipping notice, (darn the weekend & the snow we are getting in the NE now) I'm supposed to get it on Monday. I even had it gift wrapped to myself no matter what the $$ spent, I never pay for shipping & very often they have free 2nd day.