For alarm and security professionals, our next step moving forward should be to feverishly focus on how, in a free society, we can help achieve the most effective and reliable security and life safety electronic protection systems available for each and every one of...

Below is the continuation of an excerpt from, The Alarm Science Manual, by Jeffrey Zwirn! The next step in analyzing this fact pattern would be to determine what services your company actually agreed to perform for this customer, and what was not provided. Moreover,...

When taking over an existing account, there can be complications. How old is the system you are connecting to? Are parts still available if the customer needs service in the future? Has the system been maintained and tested on a regular basis? What, if any, changes...

An alarm company’s success should not be based solely on the number of installations it performs or how much equipment it gives away for “free,” but rather on its ability to provide real security to each and every one of its customers. Here’s a quick quiz for all...

Excerpt taken from The Alarm Science Manual, available for purchase on amazon.com! 1. Perform a proper security survey and needs analysis of the property. 2. Select the proper equipment, and understand all manufacturer specifications, UL and other requirements. For...

In my opinion, a company who has never performed sensitivity testing on a client’s smoke detectors is breaching the responsibility of operating in the client’s best interests. Airborne pollutants, such as dust and corrosive fumes, even insects and humidity, can...