The Primary Court in Al-Suwaiq has recently issued a verdict of conviction against a violator of the Consumer Protection Law with a fine of OMR 300.

Directorate General of Consumer Protection in Suhar received a complaint from a consumer indicating his purchase of eight tons of Turkish steel which was set to be delivered within a stipulated time for OMR 1,200, yet the other party did not provide the service within the stipulated time and did not refund the amount that was paid by the complainant in violation of Article 23 of the Consumer Protection Law No.66/2014 that states: “The provider shall provide the service to the consumer in an optimal manner and in accordance with the purpose for which the service was procured and shall guarantee the service provided for a time internal that is appropriate for the nature of the service, failing this, the provider shall refund the value of such service or the an amount compensating for any shortfall therein or in the perform the service again in the optimal manner as contemplated under the regulations.”
Accordingly, the Directorate examined the complaint and took the necessary procedures. The case was then referred to the judicial authorities, which convicted the defendant of failing to provide the service to the consumer within the agreed period of time or a refund for that service in a fine of OMR 300. The court ordered the suspension of the verdict imposed on the defendant since the plaintiff dropped the case before pronouncing the verdict, and obligated the defendant to pay the legal fees.
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Accordingly, the Directorate examined the complaint and took the necessary procedures. The case was then referred to the judicial authorities, which convicted the defendant of failing to provide the service to the consumer within the agreed period of time or a refund for that service in a fine of OMR 300. The court ordered the suspension of the verdict imposed on the defendant since the plaintiff dropped the case before pronouncing the verdict, and obligated the defendant to pay the legal fees.]]>ed321b24-f717-4e38-955f-1d118337c0e4Mon, 22 Oct 2018 20:00:00 GMT
PACP in cooperation with Oman Marketing and Services Company (Omasco) launched a recall for 424 Honda cars
(Crosstour, Pilot, Jazz) 2014 and 2015 models, as 15 Jazz 2014 cars with VINs JHMGE8885ES400008 -JHMGE8887ES400222, 10 Crosstour 2014 with VINs 5J6TF2850EL700026-5J6TF2859EL700039, 4 Crosstour 2015 with VINs 5J6TF2850FL700027-5J6TF2857FL700039, 105 Pilot 2014 with VINs 5FNYF4840EB701680-5FNYF488XEB701270 as well as 290 Pilot 2015 cars with VINs 5FNY4840FB702099-5FNYF488XFB703182 were recalled.
These cars are being recalled for a possible inflator defect in the high humidity levels which leads to a disintegration of PSAN and activate the inflator to deploy without warning, thus leading to metal shrapnel being released which can hit the passengers and possibly cause death.
These recalls confirm PACP efforts in traffic safety, in cooperation with the car dealers, and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas to protect the life and safety of the consumers.
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These cars are being recalled for a possible inflator defect in the high humidity levels which leads to a disintegration of PSAN and activate the inflator to deploy without warning, thus leading to metal shrapnel being released which can hit the passengers and possibly cause death.
These recalls confirm PACP efforts in traffic safety, in cooperation with the car dealers, and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas to protect the life and safety of the consumers. ]]>9842fc99-01ba-4eb6-90dd-ef7080948220Mon, 22 Oct 2018 20:00:00 GMT
PACP, in collaboration with Reliable International Automotive LLC launched a recall for 935 Kia Carnival (VQ) 2005-2014.

These cars are being recalled for a possible defect in the control unit to operate the engine due to moisture ingress, the dealership will check the part and replace the connectors in the affected cars.
These recalls confirm PACP efforts in traffic safety, in cooperation with the car dealers, and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas to protect the life and safety of the consumers.
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These recalls confirm PACP efforts in traffic safety, in cooperation with the car dealers, and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas to protect the life and safety of the consumers.]]>1b239a9c-6174-425b-9b97-4216f466183bSun, 21 Oct 2018 20:00:00 GMT
The Department of Consumer Protection in Al-Rustaq recently organized a training program for its employees entitled "Electronic Training" in order to keep abreast of the tremendous development in the field of technology, communication and information and obtaining all that is new in the various professional and scientific fields.

The program was presented by Mr. Hilal Abdullah Al-Amri, PACP Director of Training and Qualification Department, in which he addressed the definition of electronic means available and how to employ them to acquire knowledge and overcome the constraints of time and space because of their flexibility and convenience without limitation to a certain time and category. He also presented some of the training platforms that help the employees to obtain programs that fit their abilities and hobbies, and the most prominent features and characteristics they include and the certificate provided to the trainees.
This program comes within the framework of a series of training programs, and workshops organized by the PACP as represented by various directorates and departments, in order to raise the level of knowledge of their staff and hone their skills and abilities, which will in turn reflect on raising the level of administrative efficiency and productivity of employees.
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This program comes within the framework of a series of training programs, and workshops organized by the PACP as represented by various directorates and departments, in order to raise the level of knowledge of their staff and hone their skills and abilities, which will in turn reflect on raising the level of administrative efficiency and productivity of employees.]]>9e032d2e-34a9-45a0-9e7c-9638886db062Sun, 21 Oct 2018 20:00:00 GMT
HE Dr. Said Khamis Al Kaabi, PACP Chairman held a meeting with the director generals and heads of departments in the governorates with the attendance of the two PACP vice chairmen.
At the beginning of the meeting, HE praised the great efforts exerted by the PACP cadres in the various administrative, technical and field divisions, despite the limited capabilities and stability with the large increase and the steady expansion in the number of commercial activities, And the increase in the number of shops and commercial centers with the stability or decline of the number of inspectors and law enforcement officers, which places additional burdens on the PACP field staff. HE praised the great readiness of the cadres to deal with the Cyclone Luban in Dhofar and Al-Wusta Governorates.
HE also referred to the recent announcement of the uncovering of unacceptable fraud by some of the sick individuals in Muscat and Barka and praised the efforts of the PACP cadres, and their constant vigilance to protect their society and eliminate such practices, HE further referred to a number of matters related to the performance of administrative work, and stressed the importance of attention to raise the level of self-motivation of the employees, which is characterized by the entirety of PACP staff, through their awareness and vigilance of the importance of the roles assigned to them and the tasks assigned to their peers in order to protect their society and their homeland from the various violating trade practices and in order to stand in the face of these groups that do these works, in cooperation with various government agencies, and institutions within the framework of the integration of government roles to achieve the public good and community service in the highest standards.
He stressed the importance of following up on field work and taking care to expedite the completion of complaints and dealing with the violations to achieve the highest levels of performance and the best quality of service. The meeting also included a number of topics related to what was accomplished during the last period of this year, and the plans and programs to be implemented in the near future were discussed in the framework of the PACP work. HE PACP Chairman listened to the input and the opinions of the attendees and discussed them then developed the best solutions for each.
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HE also referred to the recent announcement of the uncovering of unacceptable fraud by some of the sick individuals in Muscat and Barka and praised the efforts of the PACP cadres, and their constant vigilance to protect their society and eliminate such practices, HE further referred to a number of matters related to the performance of administrative work, and stressed the importance of attention to raise the level of self-motivation of the employees, which is characterized by the entirety of PACP staff, through their awareness and vigilance of the importance of the roles assigned to them and the tasks assigned to their peers in order to protect their society and their homeland from the various violating trade practices and in order to stand in the face of these groups that do these works, in cooperation with various government agencies, and institutions within the framework of the integration of government roles to achieve the public good and community service in the highest standards.
He stressed the importance of following up on field work and taking care to expedite the completion of complaints and dealing with the violations to achieve the highest levels of performance and the best quality of service. The meeting also included a number of topics related to what was accomplished during the last period of this year, and the plans and programs to be implemented in the near future were discussed in the framework of the PACP work. HE PACP Chairman listened to the input and the opinions of the attendees and discussed them then developed the best solutions for each.]]>d2927fe9-c0fd-4ef4-8797-a7b8ddc25604Tue, 16 Oct 2018 20:00:00 GMT

‏The Consumer Protection Department in Al-Sharqiyah North has organized a lecture on the Consumer Protection Law and its Executive Bylaws for the students of Rokaya Primary School in Badia State, within the framework of the awareness plan aimed at spreading consumer and legal awareness among different segments of society.
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The lecture included a number of topics, including the definition of some concepts and legal terminology, including: consumer, advertiser, supplier, commodities and service, circulation as well as a definition of the misleading advertising, the defect and standard specifications and others. The eight consumer rights and some legal provisions of the Consumer Protection Law were also explained, in addition to the definition of counterfeited and corrupt goods as stipulated in the Consumer Protection Law and its Executive Regulations and the mechanism for identifying them.
‏The department received a group of students from Al-Yahmudi School for Basic Education in wilayat of Ibra where they learned during the visit about the work of the department and a presentation was displayed that included a simple explanation of the process of purchase and the stages of purchase in a language suitable to their age and by displaying a number of images. The presentation also included a cultural competition containing some concepts related to consumer protection.
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‏The department received a group of students from Al-Yahmudi School for Basic Education in wilayat of Ibra where they learned during the visit about the work of the department and a presentation was displayed that included a simple explanation of the process of purchase and the stages of purchase in a language suitable to their age and by displaying a number of images. The presentation also included a cultural competition containing some concepts related to consumer protection.
]]>a7e06223-2e38-4fd7-996a-51ec0d895584Tue, 16 Oct 2018 20:00:00 GMT
‏The Primary Court in Al-Rustaq has recently issued three verdicts against an owner of a commercial establishment for violating the Consumer Protection Law included conviction, jail and fines.
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The Consumer Protection Department in Al-Rustaq received complaints from a number of consumers against an establishment in the wilayat, where the complainants reported that the establishment did not commit to provide the agreed services to decorate and paint the exterior and interior of the house of one of the complainants as agreed. The institution did not adhere to the prescribed duration of work to paint the house of the second complainant, while the third complaint indicated that the establishment did not install ceramic, interlock and thermal insulation in the desired form as defects appeared in the installation.
‏ Accordingly, the Department has taken all necessary actions regarding these complaints, thus transferring the complaints to the Public Prosecution, which in turn referred them to the Primary Court in Al-Rustaq which pronounced three verdicts, the first was a conviction for the violation of the Consumer Protection Law for not performing a services in the optimal manner, the defendant was sentenced to one month in jail and a fine of OMR 100 and a refund of OMR 1,000 to the consumer in addition to the payment of the fees.
‏ While the second verdict convicted the defendant of the violation of the Consumer Protection Law because the provider did not commit to provide the service to the plaintiff in a manner that is consistent with its nature as well as guaranteeing the service, the verdict included a fine of OMR 200, with the obligation to pay the fees for public lawsuit. The third verdict included one month of jail time suspended and a fine of OMR 100, payment of the fees for the public lawsuit, proof of reconciliation between the defendant and the accused with the power of an executive bond.

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‏ Accordingly, the Department has taken all necessary actions regarding these complaints, thus transferring the complaints to the Public Prosecution, which in turn referred them to the Primary Court in Al-Rustaq which pronounced three verdicts, the first was a conviction for the violation of the Consumer Protection Law for not performing a services in the optimal manner, the defendant was sentenced to one month in jail and a fine of OMR 100 and a refund of OMR 1,000 to the consumer in addition to the payment of the fees.
‏ While the second verdict convicted the defendant of the violation of the Consumer Protection Law because the provider did not commit to provide the service to the plaintiff in a manner that is consistent with its nature as well as guaranteeing the service, the verdict included a fine of OMR 200, with the obligation to pay the fees for public lawsuit. The third verdict included one month of jail time suspended and a fine of OMR 100, payment of the fees for the public lawsuit, proof of reconciliation between the defendant and the accused with the power of an executive bond.

]]>14bedc4d-7ab6-48ce-aa92-975201587028Tue, 16 Oct 2018 20:00:00 GMT
The Regional Office of Consumers International in the Middle East is organizing a number of activities and events during the coming period
, including three meetings and workshops during December of this year as well as the organization of its annual global conference, the organization of a workshop on the role of standards in consumer protection, and the participation through a presentation in the car recalls symposium planned by PACP next December.
The office will hold a meeting on December 3 at the Grand Millennium Hotel Muscat, of member organizations in Consumers International to brief them on the organization's strategy and allow them to discuss their work at the local level.
The Office will also hold a regional workshop on December 4 to review the results of the research supervised by the Office on the consumer experiences in digital technology in the Middle East and North Africa, with about 80 participants from regulators, consumer groups and regional companies.
On 5 December, the Office will hold a mini-international workshop to discuss the issue of fraud through social media, and what can be done to protect consumers from these practices. The preparation will include an analysis of social media across the English, Spanish and Arabic markets to analyze trends and assess whether a tool can be developed using artificial intelligence to detect fraud.
In April 2019, Consumers International will hold its World Conference, which will include a two-day digital summit with the participation of consumer organizations, corporations and government consumers agencies from around the world.
Consumers International is an independent, non-profit organization established in 1960 to protect consumers and global markets against the domination of international companies. With more than 240 consumer protection organizations in 120 countries, The organization is working on activating the international movement for consumer protection and protecting consumers rights as stipulated by the United Nations, as well as empowering consumers everywhere, it also promotes international awareness and the development of international legislation governing consumer protection in the areas of food and commodity safety, the fairness of commercial and banking transactions, and other vital areas.
The Regional Office of Consumers International in the Middle East is located in Muscat and was opened on 25 November 2013 and includes consumer protection entities in the Arab Orient as well as consumer protection in Iran and Turkey. Oman was selected to be the location for the Office in recognition of the great efforts made in a short period in the field of consumer protection as it has assumed a pioneering role among nations that care for consumer protection.
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The office will hold a meeting on December 3 at the Grand Millennium Hotel Muscat, of member organizations in Consumers International to brief them on the organization's strategy and allow them to discuss their work at the local level.
The Office will also hold a regional workshop on December 4 to review the results of the research supervised by the Office on the consumer experiences in digital technology in the Middle East and North Africa, with about 80 participants from regulators, consumer groups and regional companies.
On 5 December, the Office will hold a mini-international workshop to discuss the issue of fraud through social media, and what can be done to protect consumers from these practices. The preparation will include an analysis of social media across the English, Spanish and Arabic markets to analyze trends and assess whether a tool can be developed using artificial intelligence to detect fraud.
In April 2019, Consumers International will hold its World Conference, which will include a two-day digital summit with the participation of consumer organizations, corporations and government consumers agencies from around the world.
Consumers International is an independent, non-profit organization established in 1960 to protect consumers and global markets against the domination of international companies. With more than 240 consumer protection organizations in 120 countries, The organization is working on activating the international movement for consumer protection and protecting consumers rights as stipulated by the United Nations, as well as empowering consumers everywhere, it also promotes international awareness and the development of international legislation governing consumer protection in the areas of food and commodity safety, the fairness of commercial and banking transactions, and other vital areas.
The Regional Office of Consumers International in the Middle East is located in Muscat and was opened on 25 November 2013 and includes consumer protection entities in the Arab Orient as well as consumer protection in Iran and Turkey. Oman was selected to be the location for the Office in recognition of the great efforts made in a short period in the field of consumer protection as it has assumed a pioneering role among nations that care for consumer protection.]]>17698d6d-34b3-4843-9473-cf407c7e7cfaSat, 13 Oct 2018 20:00:00 GMT
The Department of Consumer Protection launched a campaign entitled "Legal Regulations" aimed at school students in the governorate in cooperation with the General directorate of Education in the governorate.

The campaign was launched from Al-Mutanabbi School for Basic Education for grades 10-12, under the patronage of the Chairman of the School's Parent Board and in the presence of the Director of the Department, the Director of Al-Mutanabi School and a number of teachers and students. With the aim of extending bridges of cooperation between schools and management to serve students in the formation of a cultured generation of consumers and the consolidation of legal concepts.
During the campaign, the provisions of the Consumer Protection Law and its executive regulations will be explained in an innovative manner. Depends on the establishment of wooden regulation boards in the yard of the school for a certain period of time during which the student can identify the materials of the law of consumer protection, Where it contains an explanation of the legal rights of the consumer and the obligations of the merchant in addition to the original and supplementary penalties approved by the law. The school screens will also be used to display several consumer awareness videos.

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During the campaign, the provisions of the Consumer Protection Law and its executive regulations will be explained in an innovative manner. Depends on the establishment of wooden regulation boards in the yard of the school for a certain period of time during which the student can identify the materials of the law of consumer protection, Where it contains an explanation of the legal rights of the consumer and the obligations of the merchant in addition to the original and supplementary penalties approved by the law. The school screens will also be used to display several consumer awareness videos.

]]>36be4ee9-58d3-4bbb-923b-4a8aa1f4a98bSat, 13 Oct 2018 20:00:00 GMT
The General Authority for Consumer Protection in cooperation with the General Directorate of Health Services in Muscat participated in the activities of the awareness campaign for breast cancer which lasted for one week, In order to achieve the objectives of the Authority in spreading consumer awareness among the members of society, and extending bridges of cooperation with government institutions to serve the community.

The participation carried out by presenting of two awareness lectures presented by Halima Al-Brekia media specialist in the Commission dealt with through several axes such as the definition of the Authority and consumer rights approved by the Consumer Protection Law, Improper consumer habits and their close association with cancer of all kinds and other diseases, the causes of the emergence of diseases from a consumer perspective, and identify the most prominent negative phenomena in the markets and their impact on goods and consumer health and how to eliminate them.
Al-Brekia also addressed the definition of fraud and counterfeiting methods and their impact on the quality of goods and their impact on the economy, consumer budget and health, and to clarify the practical differences between the original and counterfeit goods and generics and how the consumer can detect them; In addition to reviewing the most prominent embargoes on some commodities and the reasons for their prohibition, damage, impact and notification in case of circulation, sale or promotion, and the most important raids carried out by the Authority, The channels of communication of the Authority and the mechanism of communication were also defined, The two lectures were accompanied by a mini-exhibition for school students and the Institute of Health Sciences.
A number of the Authority's publications and pamphlets have been distributed which may contribute to instilling a culture of safe consumption among the members of society.
An awareness exhibition was held in the Office of the Governor of Muscat, which included a presentation of models of goods that contravene the Consumer Protection Law, such as counterfeit, fraudulent and prohibited goods, in violation of specifications and standards, and the harm that could affects the consumer’s health because of these goods. It also provided an overview of the role of the Authority and the role it plays, and the definition of the mechanism of complaints and communications through various channels of communication.
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Al-Brekia also addressed the definition of fraud and counterfeiting methods and their impact on the quality of goods and their impact on the economy, consumer budget and health, and to clarify the practical differences between the original and counterfeit goods and generics and how the consumer can detect them; In addition to reviewing the most prominent embargoes on some commodities and the reasons for their prohibition, damage, impact and notification in case of circulation, sale or promotion, and the most important raids carried out by the Authority, The channels of communication of the Authority and the mechanism of communication were also defined, The two lectures were accompanied by a mini-exhibition for school students and the Institute of Health Sciences.
A number of the Authority's publications and pamphlets have been distributed which may contribute to instilling a culture of safe consumption among the members of society.
An awareness exhibition was held in the Office of the Governor of Muscat, which included a presentation of models of goods that contravene the Consumer Protection Law, such as counterfeit, fraudulent and prohibited goods, in violation of specifications and standards, and the harm that could affects the consumer’s health because of these goods. It also provided an overview of the role of the Authority and the role it plays, and the definition of the mechanism of complaints and communications through various channels of communication.]]>a03dba9e-8d50-4a47-89ca-1ccba6445b7bMon, 08 Oct 2018 20:00:00 GMT
PACP, in collaboration with Arabian Car Marketing launched a recall for 89 Ford Ranger and Everest 2013-2016 models with VINs FA6P0H71ER3956963-FA6P0G79GR1283433

These cars are being recalled due to a transmission that does not shift to park even if the gear lever was on park which could lead to an accidental movement of the car, therefore the company shall replace the faulty parts.
These recalls confirm PACP efforts in traffic safety, in cooperation with the car dealers, and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas to protect the life and safety of the consumers.
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These cars are being recalled due to a transmission that does not shift to park even if the gear lever was on park which could lead to an accidental movement of the car, therefore the company shall replace the faulty parts.
These recalls confirm PACP efforts in traffic safety, in cooperation with the car dealers, and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas to protect the life and safety of the consumers.
]]>9ddf61c2-e4f9-47c0-93f8-84afebffa81eMon, 08 Oct 2018 20:00:00 GMT

The primary court in Suhar, has recently convicted a defendant for failure in providing an optimal service with OMR 500 fine for the public right.

A consumer lodged a complaint to the Directorate General of Consumer Protection in Suhar stating that he agreed with the plaintiff on building four commercial shops for OMR 15700 and that the completion should be in seven months. The defendant did not complete the work within stipulated time.
The complainant presented a photo of the contracting agreement and a letter from the consultant indicating that the project was not complete because the contractor stopped working. A reconciliation record was also presented by the complainant which indicated another date of completion, but the contractor did not complete the project.

Evidence collection procedures were conducted
When asked, the defendant stated that he contracted with the complainant to build four commercial shops within seven months and that time passed and the work was not completed, he further stated that the complainant was committed in paying the amounts in accordance with the signed agreement between them, but he had accidental matters at work that caused the delay.

After the completion of the evidence collection, the case was referred to the Public Prosecution which decided to refer it to the competent court because the provider violated the commitment in the provision of a service in the optimal manner as penalized by Article 23 in reference to article 39 of the Consumer Protection Law No.66/2014 that states: “The provider shall provide the service to the consumer in an optimal manner and in accordance with the purpose for which the service was procured and shall guarantee the service provided for a time internal that is appropriate for the nature of the service, failing this, the provider shall refund the value of such service or the an amount compensating for any shortfall therein or in the perform the service again in the optimal manner as contemplated under the regulations.” accordingly , the case file was referred to the competent court which pronounced the aforementioned verdict
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The complainant presented a photo of the contracting agreement and a letter from the consultant indicating that the project was not complete because the contractor stopped working. A reconciliation record was also presented by the complainant which indicated another date of completion, but the contractor did not complete the project.

Evidence collection procedures were conducted
When asked, the defendant stated that he contracted with the complainant to build four commercial shops within seven months and that time passed and the work was not completed, he further stated that the complainant was committed in paying the amounts in accordance with the signed agreement between them, but he had accidental matters at work that caused the delay.

After the completion of the evidence collection, the case was referred to the Public Prosecution which decided to refer it to the competent court because the provider violated the commitment in the provision of a service in the optimal manner as penalized by Article 23 in reference to article 39 of the Consumer Protection Law No.66/2014 that states: “The provider shall provide the service to the consumer in an optimal manner and in accordance with the purpose for which the service was procured and shall guarantee the service provided for a time internal that is appropriate for the nature of the service, failing this, the provider shall refund the value of such service or the an amount compensating for any shortfall therein or in the perform the service again in the optimal manner as contemplated under the regulations.” accordingly , the case file was referred to the competent court which pronounced the aforementioned verdict]]>cfd615b0-63e7-462a-a3c6-bb57ace123bfMon, 08 Oct 2018 20:00:00 GMT
PACP, in cooperation with Advanced Electronics Company, launched a recall for all MacBook Pro laptops produced in the period October 2016-October 2017.
The laptops are recalled due to a manufacturer’s defect in the battery components that might cause the battery to expand, therefore the company will replace the affected batteries.
These recalls confirm PACP efforts in overall safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas.

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The laptops are recalled due to a manufacturer’s defect in the battery components that might cause the battery to expand, therefore the company will replace the affected batteries.
These recalls confirm PACP efforts in overall safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas.

]]>90479389-1a77-41ff-9ae4-3b722690f472Sun, 07 Oct 2018 20:00:00 GMT

The Directorate General of Consumer Protection in Al-Batinah North Governorate as represented by the Department of Administrative and Financial Affairs, has recently concluded (The Integrated Approach of the Successful Leader) program that was aimed at a number of the directorate employees for 3 days in the Green Oasis Hotel

The program was presented by Ali Muhammad Al-Hamidi, an administrative development trainer and the Chairman of Naba Al-Jizi Engineering and Investment Group. The program included many topics such as: the concept of management, the four pillars of management, leading manager skills such as: the technical, behavioral, administrative, cognitive, organization and social skills that contribute in the progress of the community
Mr. Al-Hamidi also spoke about team work and team work skills, the most important traits that a team should have such as the ability of storing and organizing information, document and knowledge, analytical skills, the ability to increase the human capital and the deployment of financial resources. He further spoke about the characteristics of leader behavior, leadership theories that included traits theory, situational and interactive theory and the great man theory.
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Mr. Al-Hamidi also spoke about team work and team work skills, the most important traits that a team should have such as the ability of storing and organizing information, document and knowledge, analytical skills, the ability to increase the human capital and the deployment of financial resources. He further spoke about the characteristics of leader behavior, leadership theories that included traits theory, situational and interactive theory and the great man theory.]]>d45eef2a-b6c8-4238-ad4e-006182c0e747Sun, 07 Oct 2018 20:00:00 GMT
The Primary Court in Al-Buraimi has recently convicted a defendant in the violation of the provision of an agreed service optimally, in 10 days jail time, OMR 500 fines and to OMR 3000 in civil right for the plaintiff.
The Consumer Protection Department received a complaint from a consumer stating that he previously contracted with an artificial stone factory to supply and install artificial stones for his house facade for an amount of OMR 9919. An agreement was made that OMR 3000 to be paid as down payment and the remainder of the amount shall be paid in installments. The consumer noticed that there are some defects in the stones, and they were installed randomly with difference in color and quality and what has been agreed on in addition to a difference in size.
The in-charge employee was notified at the factory and an agreement was made to change the stones and fix the defects, yet the defects appeared once again. An agreement was made that the stones should be removed, and the paid amount refunded but the factory did not refund the consumer, therefore he lodged his complaint with the department.
After the completion of the complaint and the examination of the work by an expert who confirmed the defects as mentioned by the consumer, the department took the necessary measures and forwarded the case to the Public Prosecution which refereed it to the competent court which pronounced the aforementioned verdict.
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The in-charge employee was notified at the factory and an agreement was made to change the stones and fix the defects, yet the defects appeared once again. An agreement was made that the stones should be removed, and the paid amount refunded but the factory did not refund the consumer, therefore he lodged his complaint with the department.
After the completion of the complaint and the examination of the work by an expert who confirmed the defects as mentioned by the consumer, the department took the necessary measures and forwarded the case to the Public Prosecution which refereed it to the competent court which pronounced the aforementioned verdict. ]]>cfb76ffa-32f5-4a1a-b89e-08dd836c3328Wed, 26 Sep 2018 20:00:00 GMT
A book entitled "Consumer Protection: Comparative Study in the Algerian Legislation and the Sultanate of Oman Legislation " was recently published by Nasser Saif Al Hosani, Ambassador of the Sultanate of Oman in the Republic of Algeria.

This book, which is originally a thesis for a master's degree in international law, highlights the protection provided in the Algerian legislation and compares it to Omani legislation through reviewing the stages of the development of the Consumer Protection Law and the international and civil texts in consumer protection. It also reviews the provisions of the Algerian Consumer Protection Law and Consumer Protection Law in Oman, in the protection of commercial fraud such as: food fraud, commercial advertisement, the protection of competition and monopoly protection as well as, the methodologies of applying penal laws in the Omani and Algerian legislations.
The book includes three chapters, the first chapter covers the development of consumer protection, consumer protected interests and consumer concepts in Algerian and Omani legislations, protecting consumers from commercial fraud in foods and commercial advertisements, protection of the physical health and safety of consumers, the right of honest notification and awareness and by the end of the chapter, the author covered the protection from monopoly in both the Omani and Algerian legislations.
The second chapter dealt with the scope and mechanisms of applying penalties and the suppression of fraud in Algerian and Omani legislations and its application in terms of persons and consumers, types of warranty provided by the supplier to the consumer and the basis for his obligation, including the agreement warranty and the legal warranty. It also addressed the obligation of information, its definition and the justifications that dictate the obligation to inform. The same chapter in the first requirement includes the role of administrative bodies in consumer protection and the role of consumer associations and the legal framework for them.
The third chapter included the penal protection in the Omani and Algerian legislations and the penalized crimes, crimes related to the guarantee of the safety of products, crimes that targets the consumers including trickery, fraud in food items, gross negligence that leads to the death or disability of the consumers, in comparison to both legislations. The chapter included the stipulated penalties in the Algerian law for some crimes such as: trickery, fraud, speculation, possession of counterfeit goods and how to deal with these crimes in the light of the Algerian law. The author also included the stipulated penalties in the Consumer Protection Law in Oman.
The book also included many annexes including a comparison table between Omani and Algerian Consumer Protection Law issued on February 2009, and the Consumer Protection Law in Oman as promulgated by Royal Decree No. 66/2014.
This book is considered a great addition in the Arabic and Omani library, particularly in the field of consumer protection due to the scarcity of specialized Arabic studies in the field, and also will stand as a theoretical framework for the researchers seeking information about consumer protection in the future.
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The book includes three chapters, the first chapter covers the development of consumer protection, consumer protected interests and consumer concepts in Algerian and Omani legislations, protecting consumers from commercial fraud in foods and commercial advertisements, protection of the physical health and safety of consumers, the right of honest notification and awareness and by the end of the chapter, the author covered the protection from monopoly in both the Omani and Algerian legislations.
The second chapter dealt with the scope and mechanisms of applying penalties and the suppression of fraud in Algerian and Omani legislations and its application in terms of persons and consumers, types of warranty provided by the supplier to the consumer and the basis for his obligation, including the agreement warranty and the legal warranty. It also addressed the obligation of information, its definition and the justifications that dictate the obligation to inform. The same chapter in the first requirement includes the role of administrative bodies in consumer protection and the role of consumer associations and the legal framework for them.
The third chapter included the penal protection in the Omani and Algerian legislations and the penalized crimes, crimes related to the guarantee of the safety of products, crimes that targets the consumers including trickery, fraud in food items, gross negligence that leads to the death or disability of the consumers, in comparison to both legislations. The chapter included the stipulated penalties in the Algerian law for some crimes such as: trickery, fraud, speculation, possession of counterfeit goods and how to deal with these crimes in the light of the Algerian law. The author also included the stipulated penalties in the Consumer Protection Law in Oman.
The book also included many annexes including a comparison table between Omani and Algerian Consumer Protection Law issued on February 2009, and the Consumer Protection Law in Oman as promulgated by Royal Decree No. 66/2014.
This book is considered a great addition in the Arabic and Omani library, particularly in the field of consumer protection due to the scarcity of specialized Arabic studies in the field, and also will stand as a theoretical framework for the researchers seeking information about consumer protection in the future.]]>8ad327c1-1a4e-43e6-a238-3111a75fd1a2Wed, 26 Sep 2018 20:00:00 GMT

The Consumer Protection Department recently launched an inspection and awareness campaign on school cafeterias, including all public and private schools in Khasab and Bakha, to raise awareness of food safety, the various health aspects of food, control food prices, health and safety of food and raise the level of health and food, as well as, enhancing the quality of the school meals for students, teachers and school employees and protect their health.

The campaign provided advice and guidance on proper food storage, the importance of compliance with health standards and the provision of healthy food. During the campaign, the inspection team focused on educating the staff of "cafeterias", suppliers, school administrations, and health and food professionals and provided advice and guidance to them in this regard, and focused on raising awareness of the mechanisms to provide healthy food. PACP awareness publications and rules and regulations publications concerning the health and safety of food were distributed.

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]]>ec267b33-89a0-4867-8bea-8015898bc260Tue, 25 Sep 2018 20:00:00 GMT
PACP in cooperation with the Public Prosecution and the ROP, was able to seize an establishment that re-manufacture used spare parts and sell them as new to about 35 companies in the Oman.

This seizure is a continuation of a long series of PACP sincere and successful efforts in catching anyone who violates the laws and regulations pertaining to consumer protection.
Mr. Al-Fathil Naseer Al-Yahmodi, Director in-charge of the Department of Commercial Fraud at PACP, stated that PACP received a complaint about a specialized establishment that was manufacturing and selling metal products, machinery, construction, civil engineering, oil and heavy equipment. The establishment was selling used (scrap) spare parts, after re-manufacturing, as new. The law enforcement officers investigated, surveilled and verified for three weeks. Coordination with the Public Prosecution and the ROP was conducted to raid the two sites that belong to the establishment.
Around 40 workers from different nationalities were seized on site which violates the requirements of Health and Safety, the workers were cleaning and polishing the spare parts, replacing the serial numbers with new numbers in preparation to sell the parts as new. Some of the accused individuals confessed that they were purchasing these parts from mental scrap companies, then alter and repaint the parts to sell them as new to companies and establishments, confirming that these activities were going on for more than three years.
Al-Fathil Naseer Al-Yahmodi explained that the seized items were secured, and the case file was forwarded after completion to the judicial authorities concerned, He further indicated that some of the workers were not under the authorized company and some of the professions were different than their actual jobs which is a violation of the Labor Law.
Mr. Omar Faisal Al-Jahdhami Deputy Head of PACP Consumer Services and Markets Control, stated that this act is a violation of article 7 of the Consumer Protection Law as promulgated by Royal Decree No. 66/2014 that states: “It shall be prohibited to trade in any adulterated, corrupt, counterfeit commodities or any commodities that are not authorized for trading and the same may not be advertised and the regulations shall determine what commodities shall be deemed as adulterated, corrupt or counterfeit”, in accordance with that , PACP coordinated with the authorities concerned in that regard.
He further stated that PACP is working diligently to monitor the markets and verify the received reports in order to maintain a safe consumer market for all, and to seize all those who seek to violate laws and regulations and harm consumers' rights and cause a loss of consumers money. Mr.Al-Jahdhami emphasized the importance of consumer cooperation in reporting any abuses or violations they might notice.
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Mr. Al-Fathil Naseer Al-Yahmodi, Director in-charge of the Department of Commercial Fraud at PACP, stated that PACP received a complaint about a specialized establishment that was manufacturing and selling metal products, machinery, construction, civil engineering, oil and heavy equipment. The establishment was selling used (scrap) spare parts, after re-manufacturing, as new. The law enforcement officers investigated, surveilled and verified for three weeks. Coordination with the Public Prosecution and the ROP was conducted to raid the two sites that belong to the establishment.
Around 40 workers from different nationalities were seized on site which violates the requirements of Health and Safety, the workers were cleaning and polishing the spare parts, replacing the serial numbers with new numbers in preparation to sell the parts as new. Some of the accused individuals confessed that they were purchasing these parts from mental scrap companies, then alter and repaint the parts to sell them as new to companies and establishments, confirming that these activities were going on for more than three years.
Al-Fathil Naseer Al-Yahmodi explained that the seized items were secured, and the case file was forwarded after completion to the judicial authorities concerned, He further indicated that some of the workers were not under the authorized company and some of the professions were different than their actual jobs which is a violation of the Labor Law.
Mr. Omar Faisal Al-Jahdhami Deputy Head of PACP Consumer Services and Markets Control, stated that this act is a violation of article 7 of the Consumer Protection Law as promulgated by Royal Decree No. 66/2014 that states: “It shall be prohibited to trade in any adulterated, corrupt, counterfeit commodities or any commodities that are not authorized for trading and the same may not be advertised and the regulations shall determine what commodities shall be deemed as adulterated, corrupt or counterfeit”, in accordance with that , PACP coordinated with the authorities concerned in that regard.
He further stated that PACP is working diligently to monitor the markets and verify the received reports in order to maintain a safe consumer market for all, and to seize all those who seek to violate laws and regulations and harm consumers' rights and cause a loss of consumers money. Mr.Al-Jahdhami emphasized the importance of consumer cooperation in reporting any abuses or violations they might notice.]]>aaeb2046-42ea-4b68-b8dc-77164320e2faSat, 22 Sep 2018 20:00:00 GMT
The Consumer Protection Department in South Al-Sharqiyah South Governorate has recently been able to strike a an amicable between a consumer and a car dealer. This comes as a part PACP’s efforts to solve the complaints and reports by the consumers through all available measures.

The department received a complaint from a consumer indicating that he has purchased a 2018 model 2018 car, yet after one day, the user noticed a rust in the vehicle therefore he took it back to the dealer. The dealer told the consumer that that is natural and that the consumer should use the car for 1000 Km, the consumer did that and got the car back to the dealer to check the rust issue in addition to another problem which was oil seeping through. The consumer lodged his complaint to the department which took all necessary measures and communicated with the personnel concerned at the dealer. An amicable deal has been made for the dealer to return OMR 1000 with a free service for the car for 000/100 km
PACP calls on all consumers and owners of new vehicles to ensure the safety of their vehicles and that they are free of any defects or observations and technical examination, after receiving them in order to preserve their rights and achieve general reconciliation between the parties.
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PACP calls on all consumers and owners of new vehicles to ensure the safety of their vehicles and that they are free of any defects or observations and technical examination, after receiving them in order to preserve their rights and achieve general reconciliation between the parties.]]>fdb28242-c459-4cbb-b861-a3edb4b1e178Wed, 19 Sep 2018 20:00:00 GMT

The Court of First Instance in the Wilayat of Samail recently ruled in conviction of an expat from Asian nationality, for the violation of Consumer Protection Law as promulgated by Royal Decree No. 66/2014. The ruling was in favor of 3 months jail time, cancellation of authorization, and permanent deportation from the country, as well as, the disposal of the seized goods.

The Consumer Protection Department in Al-Dakhiliyah Governorate received information on a coffee shop that was dealing with chewing tobacco and banned cigarettes. The law enforcement officers immediately inspected the coffee shop to verify the information, where 470 Royale cigarette packs were seized as well as 15 bags of Afzal chewing tobacco in addition to other types of cigarettes. The seized goods were hidden in the coffee shop restroom. Some food items and soft drinks were also stored in the restrooms in violation of the health and safety conditions.

The worker in the coffee shop was interrogated and confessed to the crime he was charged with, the case file was referred to The Public Prosecution in Samail which investigated the case and forward it to the Court of First Instance in the wilayat. The Court convicted the accused in the misdemeanor of dealing with banned goods with 3 months jail time, a misdemeanor of working out of the scope of the sponsor with one month jail time, the penalties were combined with only the harshest executed, which is 3 months jail time, with the cancellation of his authorization, permanent deportation, disposal of the seized goods with notification to the authority concerned. A summary of the ruling was published in two widely circulated newspapers one in English and the other in Arabic at the convicted expense, and he was also obliged to pay fees for the public lawsuit.

PACP advises all traders and providers to abide by the Consumer Protection Law and its Executive Bylaws, in order to protect consumers, and make sure that there are no dealings in any products or provision of any services, prior to the fulfillment of all the health and safety requirements and obtain the licenses and permits from the authorities concerned, before conducting commercial activities.

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The Consumer Protection Department in Al-Dakhiliyah Governorate received information on a coffee shop that was dealing with chewing tobacco and banned cigarettes. The law enforcement officers immediately inspected the coffee shop to verify the information, where 470 Royale cigarette packs were seized as well as 15 bags of Afzal chewing tobacco in addition to other types of cigarettes. The seized goods were hidden in the coffee shop restroom. Some food items and soft drinks were also stored in the restrooms in violation of the health and safety conditions.

The worker in the coffee shop was interrogated and confessed to the crime he was charged with, the case file was referred to The Public Prosecution in Samail which investigated the case and forward it to the Court of First Instance in the wilayat. The Court convicted the accused in the misdemeanor of dealing with banned goods with 3 months jail time, a misdemeanor of working out of the scope of the sponsor with one month jail time, the penalties were combined with only the harshest executed, which is 3 months jail time, with the cancellation of his authorization, permanent deportation, disposal of the seized goods with notification to the authority concerned. A summary of the ruling was published in two widely circulated newspapers one in English and the other in Arabic at the convicted expense, and he was also obliged to pay fees for the public lawsuit.

PACP advises all traders and providers to abide by the Consumer Protection Law and its Executive Bylaws, in order to protect consumers, and make sure that there are no dealings in any products or provision of any services, prior to the fulfillment of all the health and safety requirements and obtain the licenses and permits from the authorities concerned, before conducting commercial activities.

]]>2d04defd-2a12-4450-824e-de0e957b7e3cWed, 19 Sep 2018 20:00:00 GMT

The Directorate General of Consumer Protection in Al-Batinah North has recently organized improving services and dealing with complaints workshop. The workshop was presented by Dr. Qasim Muhammad Al-Mamari, Assistant Professor in Information Technology and Systems and Director of the Information Technology Program at the Faculty of Applied Sciences College, 23 Heads of departments, legal researchers, law enforcement officers, administrative affairs clerks, media personnel and awareness specialists participated.

The workshop included a number of topics including the definition of the quality of the services and efforts provided by the institution to meet the needs of customers, and its objectives of providing service to customers to achieve material benefit or economic gain in order to be accepted and superior over competition.

He also spoke about measuring consumer satisfaction of PACP services in terms of expediency of the response, materials, trustworthiness, warranty and care, in addition to examples of initiatives presented by PACP to enhance the presented services.

Mr. Al-Mamari referred to the support applications to enhance the services, creating a value of the message and vision of the establishment, strategic objectives and connection between objectives, output, activities and the variety among them.

Notably, the Directorate General of Consumer Protection in Al-Batinah North continues to present these lectures aimed at enabling participants to prioritize their success, activating priorities and making the most of the time available, provide participants with mechanisms that enable them to excel in work and achieve personal effectiveness, as well as enabling them to identify their personal trait and utilize them to the maximum level.

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The workshop included a number of topics including the definition of the quality of the services and efforts provided by the institution to meet the needs of customers, and its objectives of providing service to customers to achieve material benefit or economic gain in order to be accepted and superior over competition.

He also spoke about measuring consumer satisfaction of PACP services in terms of expediency of the response, materials, trustworthiness, warranty and care, in addition to examples of initiatives presented by PACP to enhance the presented services.

Mr. Al-Mamari referred to the support applications to enhance the services, creating a value of the message and vision of the establishment, strategic objectives and connection between objectives, output, activities and the variety among them.

Notably, the Directorate General of Consumer Protection in Al-Batinah North continues to present these lectures aimed at enabling participants to prioritize their success, activating priorities and making the most of the time available, provide participants with mechanisms that enable them to excel in work and achieve personal effectiveness, as well as enabling them to identify their personal trait and utilize them to the maximum level.

]]>223008a9-bdff-49ce-95cb-02d34d0d93e2Sun, 16 Sep 2018 20:00:00 GMT

PACP has been able to recover an amount of OMR 12000 for a consumer through an amicable settlement, between the consumer and a car dealer. This comes as a part PACP’s efforts to solve the complaints and reports by the consumers amicably.

The Complaints Department in PACPHQ received a complaint by a consumer stating that she purchased a car from a dealer, when she went to the dealer to collect the car, she noticed that the car had different specs than what has been agreed on and there was no sticker to indicate the year of production. The consumer decided not to collect the car and demanded a refund of the amount paid to the dealer. PACP took all applicable measures in such cases and verified the complaint. After communicating with the supplier and collecting evidence then confronting the dealer with the complaint, an amicable settlement was reached to refund the amount paid for the car (OMR 12,000)

The legal warranty, in accordance with article 16 of the Consumer Protection Law as promulgated by Royal Decree No. 66/2014 stipulates : “ within a period of fifteen (15) days as of his receipt of any commodity- save consumer items that are readily spoilable - shall be entitled to replace, return or refund the value of the commodity without any additional costs if such commodity is defective or incompliant with the standard specifications or unfit for the purpose for which the commodity was procured, provided that the consumer shall submit proof of purchase of the commodity from the provider and that the defect is not due to misuse by the consumer of the commodity.”.

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The Complaints Department in PACPHQ received a complaint by a consumer stating that she purchased a car from a dealer, when she went to the dealer to collect the car, she noticed that the car had different specs than what has been agreed on and there was no sticker to indicate the year of production. The consumer decided not to collect the car and demanded a refund of the amount paid to the dealer. PACP took all applicable measures in such cases and verified the complaint. After communicating with the supplier and collecting evidence then confronting the dealer with the complaint, an amicable settlement was reached to refund the amount paid for the car (OMR 12,000)

The legal warranty, in accordance with article 16 of the Consumer Protection Law as promulgated by Royal Decree No. 66/2014 stipulates : “ within a period of fifteen (15) days as of his receipt of any commodity- save consumer items that are readily spoilable - shall be entitled to replace, return or refund the value of the commodity without any additional costs if such commodity is defective or incompliant with the standard specifications or unfit for the purpose for which the commodity was procured, provided that the consumer shall submit proof of purchase of the commodity from the provider and that the defect is not due to misuse by the consumer of the commodity.”.

]]>afeb02f6-1ddf-4da5-8d3c-177501d846fbSun, 16 Sep 2018 20:00:00 GMT

PACP launched a recall in cooperation with Zawawi Trading Company for 9 Mercedes-Benz S-Class 2018 as 5 Mercedes S 450 L AMG with VINs WDD2221661A371071 - WDD2221661A384146, two Mercedes S 450 L with VINs WDD2221661A375867 -WDD2221661A376087 and one Mercedes S 560 L with VIN WDD2221831A384290, as well as, one S-650 Maybach with VIN WDD2229801A377413 were recalled.

These cars are being recalled because the electrical power bars inside the pre-fuse box may not have been secured properly, which could cause a loss of power, the dealer will check the box and replace it in the affected vehicles if necessary.

These recalls confirm PACP efforts in traffic safety, in cooperation with the car dealers, and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas to protect the life and safety of the consumers.

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These cars are being recalled because the electrical power bars inside the pre-fuse box may not have been secured properly, which could cause a loss of power, the dealer will check the box and replace it in the affected vehicles if necessary.

These recalls confirm PACP efforts in traffic safety, in cooperation with the car dealers, and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas to protect the life and safety of the consumers.

]]>40e2f700-7937-4702-ae59-56b32e297c85Sun, 16 Sep 2018 20:00:00 GMT

The Consumer Protection Department in Dhofar participated in the Royal Court Affairs Open Day for the employees of the Royal Court Affairs and their families, which was held in Sultan Qaboos Complex youth culture and entertainment in Salalah, this participation is a part of PACP efforts to promote safe consumer culture among the members of community in cooperation with the various establishments in Oman..

The participation of the department was a mini exhibition regarding PACP role in traffic safety and included the definition of PACP, its jurisdictions and effective role in the protection of consumers from commercial fraud, highlighting decision No. 257/2015 pertaining to prohibition of sale and trade in used tires, presentation of models for a number of original spare parts and counterfeit car brake pads to inform the visitors of the exhibition, how to differentiate between them due to their direct impact on the increase in road accidents, as well as, videos on the hazards of using used and fake tires, and a video displaying the most important seizures of these commodities and the decisions pertaining to the prohibition of used tires sale. The participation included answers to all questions related to the rights of consumers and channels of communication with PACP and a distribution of a number of awareness publications to the visitors.

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The participation of the department was a mini exhibition regarding PACP role in traffic safety and included the definition of PACP, its jurisdictions and effective role in the protection of consumers from commercial fraud, highlighting decision No. 257/2015 pertaining to prohibition of sale and trade in used tires, presentation of models for a number of original spare parts and counterfeit car brake pads to inform the visitors of the exhibition, how to differentiate between them due to their direct impact on the increase in road accidents, as well as, videos on the hazards of using used and fake tires, and a video displaying the most important seizures of these commodities and the decisions pertaining to the prohibition of used tires sale. The participation included answers to all questions related to the rights of consumers and channels of communication with PACP and a distribution of a number of awareness publications to the visitors.
]]>20c3eca2-4e18-4983-8338-f4f02462e64dSat, 15 Sep 2018 20:00:00 GMT

The Consumer Protection Department in Al-Sharqiyah North Governorate has recently organized a training workshop on dealing with fires, accidents and first aid methods, in cooperation with Department of Civil Defense and Ambulance in Al-Sharqiyah North, In order to raise the level of knowledge of the management staff on dealing with cases of fire and first aid.

The workshop included a number of topics, the most important of which are the causes of fire and methods of prevention, dealing with traffic accidents, types of fire extinguishers and first aid to deal with various suffocation cases, car accidents and CPR. The employees were also introduced in practical terms on how to deal with suffocation cases (especially among children ) and dealing with tongue-swallowing cases.

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The workshop included a number of topics, the most important of which are the causes of fire and methods of prevention, dealing with traffic accidents, types of fire extinguishers and first aid to deal with various suffocation cases, car accidents and CPR. The employees were also introduced in practical terms on how to deal with suffocation cases (especially among children ) and dealing with tongue-swallowing cases.
]]>cf422340-48cb-4704-ab22-9712bb8f4487Sat, 15 Sep 2018 20:00:00 GMT

The Consumer Protection Department in Seeb was able to recover more than OMR 22,000 for consumers in August 2018. These recovered amounts are a part of the exerted efforts by the department to solve the consumers complaints.

the recovered amounts came from different businesses, with manpower recruitment services topping the list with OMR 12335, contracting and building materials OMR 4649.4 approx., aluminum, blacksmithing and carpentry workshops OMR 3250, car maintenance workshops OMR 875, Spare parts OMR 380, while the total of the recovered amounts from electric and electronic devices shops, Phone and phone services, textile and clothing and other services was OMR 846 approx.

Mr. Ziad Al-Wuhaibi, the Head of the Department stated that these recovered amounts represent a result of the department efforts to protect the right of the consumers in all sectors through various available means, he further indicated that the department is working tirelessly to protect the rights of the consumers as per the legal procedures applicable in that regard.

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the recovered amounts came from different businesses, with manpower recruitment services topping the list with OMR 12335, contracting and building materials OMR 4649.4 approx., aluminum, blacksmithing and carpentry workshops OMR 3250, car maintenance workshops OMR 875, Spare parts OMR 380, while the total of the recovered amounts from electric and electronic devices shops, Phone and phone services, textile and clothing and other services was OMR 846 approx.

Mr. Ziad Al-Wuhaibi, the Head of the Department stated that these recovered amounts represent a result of the department efforts to protect the right of the consumers in all sectors through various available means, he further indicated that the department is working tirelessly to protect the rights of the consumers as per the legal procedures applicable in that regard.

]]>45c43dfd-df5b-4126-9cf5-c943ac8dfceeWed, 12 Sep 2018 20:00:00 GMT

PACP Board of Directors held its second meeting this year chaired by H.E. Said Khamis Al- Kaabi and was attended by several board members.

A number of issues related to the PACP functions were discussed during the meeting...

as well as a review of the achievements made during the past period and highlighted the efforts that were implemented in the different seasons and, MOUs that were signed and will be signed by PACP with the competent authorities in a number of brotherly and friendly countries. Majlis Al Shura Member and Head of the Health and Environment Committee, H.E. Ali Khalfan Al-Qutaiti was elected during the meeting as PACP Vice Chairman of the Board of Directors during the next period. During the meeting, the members of the Board praised the diligent work of the PACP staff in all governorates, and their role in maintaining a safe consumer market for consumers, which contributed to building a strong relationship between PACP and consumers.

The Board also recommended taking all steps and utilizing the available resources in order to facilitate the work process to ensure the achievement of the desired objectives and emphasized the importance of joining efforts of various institutions and agencies to achieve the Public Interest.

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as well as a review of the achievements made during the past period and highlighted the efforts that were implemented in the different seasons and, MOUs that were signed and will be signed by PACP with the competent authorities in a number of brotherly and friendly countries. Majlis Al Shura Member and Head of the Health and Environment Committee, H.E. Ali Khalfan Al-Qutaiti was elected during the meeting as PACP Vice Chairman of the Board of Directors during the next period. During the meeting, the members of the Board praised the diligent work of the PACP staff in all governorates, and their role in maintaining a safe consumer market for consumers, which contributed to building a strong relationship between PACP and consumers.

The Board also recommended taking all steps and utilizing the available resources in order to facilitate the work process to ensure the achievement of the desired objectives and emphasized the importance of joining efforts of various institutions and agencies to achieve the Public Interest.

These vehicles are being recalled to address an electronic defect in the electronic control unit in the cruise control system, in some cases the system becomes unresponsive to positive torque when disengaging the system, which can lead to maintaining the vehicle speed or possible acceleration, unless the driver intervenes. The dealer shall check the power transmission complex software and reprogram the control unit if necessary.

These recalls confirm PACP efforts, in cooperation with the dealers, in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas, particularly traffic safety, to protect the life and safety of the consumers.

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These vehicles are being recalled to address an electronic defect in the electronic control unit in the cruise control system, in some cases the system becomes unresponsive to positive torque when disengaging the system, which can lead to maintaining the vehicle speed or possible acceleration, unless the driver intervenes. The dealer shall check the power transmission complex software and reprogram the control unit if necessary.

These recalls confirm PACP efforts, in cooperation with the dealers, in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas, particularly traffic safety, to protect the life and safety of the consumers.

]]>fb9cdee0-d31c-40f9-9f6e-0e953b2088bbWed, 12 Sep 2018 20:00:00 GMT

PACP launched a recall in cooperation with Zawawi Trading Company for 17 Mercedes-Benz GLE400 4MATIC (2018) cars with VINs WDC1660561B142240-WDC1660561B149176, as well as 2 Mercedes-Benz AMG GLE 43 4M Coupe with VINs WDC2923641A118500-WDC2923641A118631.

These cars are recalled due to the brake calibers not meeting the standards and hydrogen may be trapped in the vehicles' hydraulic brake lines and build up pressure as a result, the performance of the rear axle of the brakes may be affected, increasing the braking distance. It is important that the brake EPS system to be activated in the rear axle but due to this defect it might not optimally work which decreases the vehicle stability, the dealer will remove the air from the affected vehicles.

These recalls confirm PACP efforts in traffic safety, in cooperation with the car dealers, and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas, especially traffic, to protect the life and safety of the consumers.

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These cars are recalled due to the brake calibers not meeting the standards and hydrogen may be trapped in the vehicles' hydraulic brake lines and build up pressure as a result, the performance of the rear axle of the brakes may be affected, increasing the braking distance. It is important that the brake EPS system to be activated in the rear axle but due to this defect it might not optimally work which decreases the vehicle stability, the dealer will remove the air from the affected vehicles.

These recalls confirm PACP efforts in traffic safety, in cooperation with the car dealers, and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas, especially traffic, to protect the life and safety of the consumers.

]]>ece79200-f7c8-4b5b-b1d1-fbaee181f183Sun, 09 Sep 2018 20:00:00 GMT

PACP, as represented by the Complaints Department has recently been able to reach a settlement between a consumer and a car dealership to refund the value of a vehicle. This comes as a part of the department efforts to solve the complaints, and reports by the consumers amicably.

PACP received a complaint by consumer indicating he purchased a car from a dealer . The car experienced technical defects after the consumer used it, which is not suitable for a brand new condition of the car. The AC did not work properly, therefore, the consumer headed to the dealer which checked the vehicle, and repaired it, yet, the defect showed up again, which led the consumer to lodge his complaint.

PACP checked the vehicle and the result was that the defect was from the manufacturer. The dealer employee in-charge was summoned and confronted with the complaint, then an amicable settlement was reached which included a return to the pre-contract status and a refund of the amount paid (OMR 24000), in accordance with article (25) of the Consumer Protection Law as promulgated by Royal Decree No. 66 /2014 that obligates the supplier to take back the commodity, and refund the price thereof to the consumer or replace or repair the same free of charge, in case the consumer discovered that the commodity is defective.

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PACP received a complaint by consumer indicating he purchased a car from a dealer . The car experienced technical defects after the consumer used it, which is not suitable for a brand new condition of the car. The AC did not work properly, therefore, the consumer headed to the dealer which checked the vehicle, and repaired it, yet, the defect showed up again, which led the consumer to lodge his complaint.

PACP checked the vehicle and the result was that the defect was from the manufacturer. The dealer employee in-charge was summoned and confronted with the complaint, then an amicable settlement was reached which included a return to the pre-contract status and a refund of the amount paid (OMR 24000), in accordance with article (25) of the Consumer Protection Law as promulgated by Royal Decree No. 66 /2014 that obligates the supplier to take back the commodity, and refund the price thereof to the consumer or replace or repair the same free of charge, in case the consumer discovered that the commodity is defective.

These cars are being recalled because the front passenger airbag inflator consist of a fan that might break with prolonged high humidity, high temperature exposure, and high temperature cycles. The inflator can possibly burst if activated and shoot metal shrapnel through the airbag with high velocity and dangerously, which might cause an injury to the passengers. The dealer will replace the front passenger airbag inflator.

These recalls confirm PACP efforts in traffic safety, in cooperation with the car dealers, and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas to protect the life and safety of the consumers.

These cars are being recalled because the front passenger airbag inflator consist of a fan that might break with prolonged high humidity, high temperature exposure, and high temperature cycles. The inflator can possibly burst if activated and shoot metal shrapnel through the airbag with high velocity and dangerously, which might cause an injury to the passengers. The dealer will replace the front passenger airbag inflator.

These recalls confirm PACP efforts in traffic safety, in cooperation with the car dealers, and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas to protect the life and safety of the consumers.

]]>0736fd42-24f5-4beb-9778-5595c3844bcdTue, 04 Sep 2018 20:00:00 GMT

PACP, in collaboration with Dhofar Automotive launched a recall for 51 Jeep Wranglers JL (2014) with VINs 1C4HJXDG0JW126227-1C4HJXFGXJW190725. These vehicles are being recalled to address an electronic defect in the electronic control unit in the cruise control system, in some cases the system becomes unresponsive to positive torque when disengaging the system,...

which can lead to maintaining the vehicle speed or possible acceleration, unless the driver intervenes. The dealer will check the power transmission complex software and reprogram the control unit if necessary.

These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas, especially traffic, to protect the life and safety of the consumers.

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which can lead to maintaining the vehicle speed or possible acceleration, unless the driver intervenes. The dealer will check the power transmission complex software and reprogram the control unit if necessary.

These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas, especially traffic, to protect the life and safety of the consumers.

]]>d7268016-01cf-4b67-9f36-fcfed5957badSat, 01 Sep 2018 20:00:00 GMT

Consumer Protection Department in Barka has stepped up its inspection campaigns of commercial markets during these days, before the students go back to school to ensure that there is no exploitation by the suppliers, due to the increased purchase of commodities, and that the prices will not be raised especially in the commodities needed for school, and in order to make sure that the supplies are available in the markers.

Mr. Ahmed Saleh Al-Zidjali, the Head of the Department, indicated that due to the increasing purchase of school supplies, the department is conducting surprise inspection campaigns of the markets, to ensure that the prices will not be raised, and to make sure that the basic commodities are available and to detect any violations by traders, to protect consumers from the violations that might occur using this occasion. He further stated that PACP is keen to provide all the requirements for the consumers in all commodities especially on these occasions and periods that witness an increase in purchase, the back-to-school season.

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Mr. Ahmed Saleh Al-Zidjali, the Head of the Department, indicated that due to the increasing purchase of school supplies, the department is conducting surprise inspection campaigns of the markets, to ensure that the prices will not be raised, and to make sure that the basic commodities are available and to detect any violations by traders, to protect consumers from the violations that might occur using this occasion. He further stated that PACP is keen to provide all the requirements for the consumers in all commodities especially on these occasions and periods that witness an increase in purchase, the back-to-school season.
]]>ae39f022-6c96-49bc-be25-18eca9ba2048Wed, 29 Aug 2018 20:00:00 GMT

PACPHQ in Muscat and the Directorate General of Consumer Protection in Al-Batinah North Governorate, in cooperation with Marital Guidance Program (Tamasuk) by Ministry of Social Development, presented two lectures on marital guidance for the employees about the national marital guidance (Family cohesion), with the aim to develop their knowledge of marital life, spouse choice, proper family budget planning and its impact on family cohesion.

The lectures covered several topics including: the definition of the concept of marriage and marital life, marriage objectives, the basis for the proper choice of the spouse, the importance of marital guidance to reduce divorces, in addition to the definition and importance of pre-marital medical examination and the skills of solving marital problems.

The organization of such lectures comes within the framework of PACP efforts to provide its employees with all skills and information in various practical, and social aspects, in cooperation with various institutions.

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The lectures covered several topics including: the definition of the concept of marriage and marital life, marriage objectives, the basis for the proper choice of the spouse, the importance of marital guidance to reduce divorces, in addition to the definition and importance of pre-marital medical examination and the skills of solving marital problems.

The organization of such lectures comes within the framework of PACP efforts to provide its employees with all skills and information in various practical, and social aspects, in cooperation with various institutions.

These vehicles are being recalled to address an electronic defect in the electronic control unit in the cruise control system, in some cases the system becomes unresponsive to positive torque demands when disengaging the system, which can lead to maintaining the vehicle speed or possible acceleration, unless the driver intervenes. The dealer shall check the power transmission complex software and reprogram the control unit if necessary.

These recalls confirm PACP efforts in traffic safety, in cooperation with the car dealers, and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas to protect the life and safety of the consumers.

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These vehicles are being recalled to address an electronic defect in the electronic control unit in the cruise control system, in some cases the system becomes unresponsive to positive torque demands when disengaging the system, which can lead to maintaining the vehicle speed or possible acceleration, unless the driver intervenes. The dealer shall check the power transmission complex software and reprogram the control unit if necessary.

These recalls confirm PACP efforts in traffic safety, in cooperation with the car dealers, and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas to protect the life and safety of the consumers.

]]>857321a5-3e73-49da-9b81-b6da1e390814Sun, 05 Aug 2018 20:00:00 GMT
The Consumer Protection Department in Khasab has recently conducted an inspection/awareness campaign in cooperation with the Municipality of Khasab
in order to control food and ensure food safety in the commercial venues and restaurants, as well as, any establishment that has to do with food, to raise awareness of the workers in these establishments and strengthening efforts, and experiences among government institutions in providing a safe consumer environment that protects consumers from various types of commercial fraud.
The campaign included inspecting commercial establishments to detect any violations or concerns and provide guidance to the workers in the shops on proper food storage, monitoring the validity dates, avoiding unsafe storage methods that might undermine the safety and the quality of the products. booklets containing the laws and regulations related to the health and safety of food were distributed, and awareness of the importance of consolidated efforts by all segments of society in food control and the importance of conformity with health standards.
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The campaign included inspecting commercial establishments to detect any violations or concerns and provide guidance to the workers in the shops on proper food storage, monitoring the validity dates, avoiding unsafe storage methods that might undermine the safety and the quality of the products. booklets containing the laws and regulations related to the health and safety of food were distributed, and awareness of the importance of consolidated efforts by all segments of society in food control and the importance of conformity with health standards.
]]>de898d19-01e7-48c7-91e9-a0c812ddb893Sun, 05 Aug 2018 20:00:00 GMT

The Consumer Protection Department in Al-Batinah South Governorate completed the awareness plan to spread safe consumer culture, in the mountainous areas and wadis in Al-Awabi and Al-Rustaq wilayats, in the department initiative entitled “We reach you wherever you are”.
The campaign included an awareness seminar in Al-Alya village in Al-Awabi wilayet, in cooperation with Al-Alya Sports team.
the lecture included a definition of PACP and PACP jurisdiction, mechanism of reports and complaints, showcasing the consumers e-guide and tips and guidelines for shopping. The lectures also emphasized on the necessity of keeping warranty papers and invoices, reading the terms and conditions before signing. Seized items by the department were displayed as well. The lectures highlighted the sound steps for shopping such as avoiding damaged goods, selecting the most impropriate item, item display and validity, distinguishing between fake and authentic commodities, preplanning and making a shopping list, picking the right time to buy in order to save money and effort in selecting the appropriate commodities according to individual needs.
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the lecture included a definition of PACP and PACP jurisdiction, mechanism of reports and complaints, showcasing the consumers e-guide and tips and guidelines for shopping. The lectures also emphasized on the necessity of keeping warranty papers and invoices, reading the terms and conditions before signing. Seized items by the department were displayed as well. The lectures highlighted the sound steps for shopping such as avoiding damaged goods, selecting the most impropriate item, item display and validity, distinguishing between fake and authentic commodities, preplanning and making a shopping list, picking the right time to buy in order to save money and effort in selecting the appropriate commodities according to individual needs.]]>4439d594-5ba4-4a34-afed-d958819ba37dSun, 05 Aug 2018 20:00:00 GMT
The Consumer Protection Department in Dhofar Governorate as represented by Market Organizing and Control Sector has participated recently in a joint inspection campaign with Municipality of Al-Mazyona.
This campaign targeted a number of shopping centers, commercial centers and the related institutions.
The campaign is conducted to ensure that the shops, and commercial centers in the governorate comply with the Consumer Protection Law, the Food Safety Law and other relevant laws, as well as, to ensure compliance with health standards, and requirements, and to comply with the regulations governing those activities especially with the high activity in the markets of the governorate during autumn tourism season
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The campaign is conducted to ensure that the shops, and commercial centers in the governorate comply with the Consumer Protection Law, the Food Safety Law and other relevant laws, as well as, to ensure compliance with health standards, and requirements, and to comply with the regulations governing those activities especially with the high activity in the markets of the governorate during autumn tourism season]]>510dbd00-b6aa-426f-a333-0914d4559cc2Sat, 04 Aug 2018 20:00:00 GMT
PACP, in cooperation with SATA launched a recall of 24 Porsche Cayenne (2018 - 2019) cars
with VINs
WP1ZZZ9YZJDA62013 - WP1ZZZ9YZJDA04240 the reason behind the recall is a non-durable belt latch for the rear seat in the affected vehicles, therefore the restraint function may not work properly in case of a collision, therefore the latch in the back seat will be checked and replaced if needed.
These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas to protect the life and safety of the consumers.

]]>
WP1ZZZ9YZJDA62013 - WP1ZZZ9YZJDA04240 the reason behind the recall is a non-durable belt latch for the rear seat in the affected vehicles, therefore the restraint function may not work properly in case of a collision, therefore the latch in the back seat will be checked and replaced if needed.
These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas to protect the life and safety of the consumers.

]]>07d8bcee-e841-456a-856e-b1afc5e5a2b1Sat, 04 Aug 2018 20:00:00 GMT
PACP, as represented by PACPHQ, conducted 7877 inspections during the first half of 2018 according to the statistical indexes report issued by the Market Regulation and Control Department, PACP imposed administrative fines totaled 52590 based on the inspections.

The report indicated seizures of 12399 commodities for reasons of fraud and counterfeiting (4664), chewing tobacco (2418), and (2389) commodity that did not comply to the standards and specifications, the rest of the seizures were conducted for various reasons such as lack of labels, expired commodities, and other banned commodities according to prohibition decisions.
These statistics confirm the efforts made by the PACP to serve the consumers in all commodity and service sectors, and to preserve their legal rights guaranteed by the Consumer Protection Law and its Executive Bylaws.
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The report indicated seizures of 12399 commodities for reasons of fraud and counterfeiting (4664), chewing tobacco (2418), and (2389) commodity that did not comply to the standards and specifications, the rest of the seizures were conducted for various reasons such as lack of labels, expired commodities, and other banned commodities according to prohibition decisions.
These statistics confirm the efforts made by the PACP to serve the consumers in all commodity and service sectors, and to preserve their legal rights guaranteed by the Consumer Protection Law and its Executive Bylaws.]]>264abd82-0027-46bd-b788-2cf3f144b539Sat, 04 Aug 2018 20:00:00 GMT

The amounts recovered by Consumer Protection Department in Al-Batinah South was OMR 8947, and the total amount of administrative fines imposed was OMR 8150 according to the first half of 2018 statistics prepared by PACP.

The department was able to recover OMR 2300 from manpower recruitment services, OMR 1800 from cars and cars services, OMR 1690 from aluminum, blacksmithing and carpentry workshops, OMR 873 from electric and electronic devices shops, OMR 800 recovered from contracting and building materials and car repair workshops, OMR 495 from carpet and furniture shops, OMR 342 from travel and tourism services and the remainder was recovered from other businesses OMR 118.
OMR 8150 was collected as administrative fines against a number of violations such as the sale and display of expired goods, price discrepancy between the price on the shelves and checking counter, raising the prices without an approval from PACP, lack of price tags on goods and unapproved promotions by PACP.
Mr. Salim Mohammed Al-Ebri, the head of the department in charge, stated that the efforts to solve consumers issues in various fields are continuous, and stated that the department welcomes communication from the consumers and receiving their complaints and remarks via PACP various communication channels. Mr. Al-Ebri also emphasized the necessity of integrity and credibility in dealing with consumers, and compliance with the rule of law in order to avoid any legal penalties and to achieve the Public Good.
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OMR 8150 was collected as administrative fines against a number of violations such as the sale and display of expired goods, price discrepancy between the price on the shelves and checking counter, raising the prices without an approval from PACP, lack of price tags on goods and unapproved promotions by PACP.
Mr. Salim Mohammed Al-Ebri, the head of the department in charge, stated that the efforts to solve consumers issues in various fields are continuous, and stated that the department welcomes communication from the consumers and receiving their complaints and remarks via PACP various communication channels. Mr. Al-Ebri also emphasized the necessity of integrity and credibility in dealing with consumers, and compliance with the rule of law in order to avoid any legal penalties and to achieve the Public Good.]]>a3e354cd-329e-4aae-b4dd-e814e31d621bSat, 14 Jul 2018 20:00:00 GMT
PACP as represented by the Consumer Protection Department in Al-Batinah South Governorate has organized intensive inspection of the shop and workshops in Al-Rustaq industrial area in PACP efforts to create safe consumption market.

The Head of Market Regulation and Control Department, Mr. Saud Al-Hamrashdi, indicated that these campaigns were conducted to ensure that all services venues, coffee shops and restaurants abide by the laws, and to check that commodities and services contain price tags and to make sure that there is no increase in prices unless according to decision 12/2018 by PACP which prohibits price increase for commodities and services. Mining, filing, blacksmithing and aluminum shops were visited as well with the emphasis on the importance of keeping the inspection form, issuing invoices for the consumers. Tire shops were visited as well to ensure tires validity in accordance with decision no 257/2015, and to make sure that no used tires are sold which is a violation of the consumer protection law. Awareness labels and materials were distributed on the shops as well.
These intensive inspection campaigns are conducted out of the faith in PACP’s educational and awareness role both for the suppliers and consumers alike, and to protect the rights of all.
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These intensive inspection campaigns are conducted out of the faith in PACP’s educational and awareness role both for the suppliers and consumers alike, and to protect the rights of all.]]>d3df51d7-bee1-41a7-819f-f0cffeb591beSat, 14 Jul 2018 20:00:00 GMT

The primary court in Suhar, has recently convicted a defendant for failure in providing an optimal service with one thousand Omani rial fine for the public right and rejection of the civil lawsuit for the violation of the stipulated form as per the law.

A consumer submitted a complaint to the Directorate General of Consumer Protection indicating that he agreed with the defendant on building a house with the specification according to the drawings, the house is supposed to be completed as stipulated in the agreement, however, the construction was not completed as such and did not respond to the communications.
The defendant admitted that he was not able to finish the construction of the house due to work circumstances. An engineering expert was assigned, and he concluded that the delay in construction was because of the contractor. The case was referred to the public prosecution, and the competent court which ruled in the misdemeanor of failure in providing a service in the optimal manner according to article 23in reference to article 39 of Consumer Protection Law: “The provider shall provide the service to the consumer in an optimal manner and in accordance with the purpose for which the service was procured and shall guarantee the service provided for a time internal that is appropriate for the nature of the service, failing this, the provider shall refund the value of such service or the an amount compensating for any shortfall therein or in the perform the service again in the optimal manner as contemplated under the regulations.” and article 2 of the same law that states:” failing to provide a commodity on due time or failure to perform it on the time of completion is a violation of the rules for freedom of choice, equality, fair treatment, honesty and credibility”

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The defendant admitted that he was not able to finish the construction of the house due to work circumstances. An engineering expert was assigned, and he concluded that the delay in construction was because of the contractor. The case was referred to the public prosecution, and the competent court which ruled in the misdemeanor of failure in providing a service in the optimal manner according to article 23in reference to article 39 of Consumer Protection Law: “The provider shall provide the service to the consumer in an optimal manner and in accordance with the purpose for which the service was procured and shall guarantee the service provided for a time internal that is appropriate for the nature of the service, failing this, the provider shall refund the value of such service or the an amount compensating for any shortfall therein or in the perform the service again in the optimal manner as contemplated under the regulations.” and article 2 of the same law that states:” failing to provide a commodity on due time or failure to perform it on the time of completion is a violation of the rules for freedom of choice, equality, fair treatment, honesty and credibility”

]]>14650729-d8c8-4e14-b4fa-dd44ca3348bcSat, 14 Jul 2018 20:00:00 GMT
PACP statistical indexes report indicated a rise in the number of the complaints received by PACP head office in comparison with the same period of 2017.
The number of the complaints was 1520 in 2018 while it was 1381 in 2017, which reflects the consumers’ confidence in PACP and its ability to protect and restore consumers rights.
Mr. Khamis Hamad Al-Bulushi, the assistant director of complaints in-charge, indicated that the complaints were from various industries with car dealers, and services topping the list with 317 complaints, electric and electronic devices 259, phone services 172, manpower recruitment services 149 complaints and the rest of the complaints came from various industries such as consumables and food, car maintenance workshops, contracting and building materials, aluminum and blacksmithing workshops, kitchen manufacturing, textile and carpets, jewelry and accessories, travel and tourism services, livestock, and animal feed, beauty parlors and barber shops, vehicle accessories and other services.
He further added: That 72% of the complaints were solved amicably, 8.75% were referred to The Public Prosecution, 6.71% were referred to the authorities concerned, and that the complaints came through the various channels such as Consumer Guide application, PACP website and social media sites as well as the customer service center.
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Mr. Khamis Hamad Al-Bulushi, the assistant director of complaints in-charge, indicated that the complaints were from various industries with car dealers, and services topping the list with 317 complaints, electric and electronic devices 259, phone services 172, manpower recruitment services 149 complaints and the rest of the complaints came from various industries such as consumables and food, car maintenance workshops, contracting and building materials, aluminum and blacksmithing workshops, kitchen manufacturing, textile and carpets, jewelry and accessories, travel and tourism services, livestock, and animal feed, beauty parlors and barber shops, vehicle accessories and other services.
He further added: That 72% of the complaints were solved amicably, 8.75% were referred to The Public Prosecution, 6.71% were referred to the authorities concerned, and that the complaints came through the various channels such as Consumer Guide application, PACP website and social media sites as well as the customer service center.]]>6f1cd956-ceed-49d3-8082-2d4d3c243251Wed, 11 Jul 2018 20:00:00 GMT
PACP law enforcement officers were able to seize establishments that were selling spoiled and expired hygiene products, which endangers the health of animals.
This comes as a part of PACP effort to ensure the implementation of the laws and regulations related to consumer protection.
The first violation: the law enforcement officers, during one of their inspection tours discovered that a commercial establishment was selling, and offering shampoos, and clothes perfumed sprays that were expired, showing signs of spoilage (bad odor, discoloration, change in appearance and properties). The legal procedures were implemented, the products in the venue were seized. A violation notice was issued, and OMR 1000 administrative fine was imposed.
The second violation: A citizen reported that one of the commercial venues was selling hair and body creams that were spoiled, therefore, law enforcement officers went to the venue, and verified the report. That venue was storing, selling, and offering spoiled creams and therefore the usual applicable legal measures were taking, all the products were seized with a violation notice and an administrative fine of OMR 500 for endangering the consumers health by selling spoiled products.
PACP, as represented by the Consumer Protection Department in Al-Dhahira, advises all traders, and providers to abide by the Consumer Protection Law and its Executive Bylaws by checking the safety and validity of commodities and products before offering them for sale, in order to protect the health, monies and safety of all.

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The first violation: the law enforcement officers, during one of their inspection tours discovered that a commercial establishment was selling, and offering shampoos, and clothes perfumed sprays that were expired, showing signs of spoilage (bad odor, discoloration, change in appearance and properties). The legal procedures were implemented, the products in the venue were seized. A violation notice was issued, and OMR 1000 administrative fine was imposed.
The second violation: A citizen reported that one of the commercial venues was selling hair and body creams that were spoiled, therefore, law enforcement officers went to the venue, and verified the report. That venue was storing, selling, and offering spoiled creams and therefore the usual applicable legal measures were taking, all the products were seized with a violation notice and an administrative fine of OMR 500 for endangering the consumers health by selling spoiled products.
PACP, as represented by the Consumer Protection Department in Al-Dhahira, advises all traders, and providers to abide by the Consumer Protection Law and its Executive Bylaws by checking the safety and validity of commodities and products before offering them for sale, in order to protect the health, monies and safety of all.

]]>ce18af25-bbef-49e1-8f2c-74a524493412Wed, 11 Jul 2018 20:00:00 GMT
PACP as represented by Directorate General of Consumer Protection, participated in Clubs youth camp in the youth complex in Suhar, which was organized by the Ministry of Sports affairs, in order to highlight the consumers rights and duties, and to instill safe consumer culture.

The department participated by presenting programs and awareness, and guidance lectures regarding consumption, through which PACP role in consumer protection was highlighted, and PACP role in protecting, and preserving the consumer rights and interests.
The lectures included PACP objectives, and strategies to achieve that as well as the tasks, and jurisdictions of the Authority. The participation covered some of the most important cases and seizures by PACP such as the rice and confectionary case with a display of fake commodities, and commodities that do not fit the standard specifications.
The participants were advised on the ways of differentiating between authentic and fake commodities, and to identify and avoid misleading advertisements. The participation included some tips for the consumers to protect their rights, and duties such as: avoiding a hasty purchase of a commodity from an unknown origin, avoiding verbal warranties because warranties should always be documented and in writing, keeping the sale invoice particularly for commodities that are used long turn, the necessity of checking the commodity properly before leaving the venue to ensure that it is safe. Awareness and guidance publications were distributed to promote safe consumer culture.
The directorate is aiming at being always present in such events, and programs to deliver PACP message in educating and raising the awareness of safe consumption among the consumers
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The lectures included PACP objectives, and strategies to achieve that as well as the tasks, and jurisdictions of the Authority. The participation covered some of the most important cases and seizures by PACP such as the rice and confectionary case with a display of fake commodities, and commodities that do not fit the standard specifications.
The participants were advised on the ways of differentiating between authentic and fake commodities, and to identify and avoid misleading advertisements. The participation included some tips for the consumers to protect their rights, and duties such as: avoiding a hasty purchase of a commodity from an unknown origin, avoiding verbal warranties because warranties should always be documented and in writing, keeping the sale invoice particularly for commodities that are used long turn, the necessity of checking the commodity properly before leaving the venue to ensure that it is safe. Awareness and guidance publications were distributed to promote safe consumer culture.
The directorate is aiming at being always present in such events, and programs to deliver PACP message in educating and raising the awareness of safe consumption among the consumers]]>5d2d4a46-b830-449d-abca-5b8c9b9ca127Tue, 10 Jul 2018 20:00:00 GMT
PACP launched a recall for 99407 Toyota and Lexus cars, as 88988 Toyota cars recalled, as well as, 10419 Lexus cars.

This recall is for the possible tear in the airbag inflator caused by propellant degradation occurring after prolonged exposure to damaging external factors, which might lead to an injury or death of the car passengers, therefore, the company will replace the front air bag assembly.
These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas to protect the life and safety of the consumers.
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The recalled cars details are as follows: Toyota Alphard with VINs JTNGE26H0B8140655-JTNGK26HXF8096792, Corolla (2000-2003) with VINs JTDBR22E010012282-JTDER22EX30113779, 16566 Corolla cars (2003-2008) with VINs JTDBR22E330129129-JTDBR22E773226077, 26559 Corolla cars (2007-2009) with VINs JTDBR40E482000004-RKLBZ42E4A7502939, 17440 Corolla cars (2010-2012) with VINs JTDBL42E0C9159309-RKLBZ42EXA7505053, 4964 Corolla (2011-2012), with VINsJTDBL42E2DJ123427-RKLBV42EXD4651311, 24345 Yaris Sedan 2005-2012 with VINs JTDBW923861000110-JTDBW923X94032883,8482 Yaris Sedan (2009-2013) with VINs JTDBT923091339229-JTDBW923XDL079913, 5388 Yaris Hatchback 2005-2008 with VINs JTDKW923565000011-JTDKW923X95124327, 2238 Yaris Hatchback 2009-2011 with VINs JTDKW923495125604-JTDKW9230B5189693, 1223 Rav4 2003-2005 with VINs JTEHH20V040263724-JTEHH20VX40263634.
Some Lexus models were also recalled: 10419 SC430 2001-2009 with VINs JTHFN48YX30034429-JTHFN45Y089019476, 5 LFA 2010-2012 with VINs JTHHX8BH1B1000049-JTHHX8BH9B1000039, 1677 GX460 2009-2013 with VINs JTJJM7FX5E5073183-JTJJM7FX0A5000295, 9 ISF 2010-2012 with VINs JTHBP5C2XB5008268-JTHBP5C21D5010560, 3059 IS250\350 2006-2012 with VINs JTHBK262XD5189061-JTHBG262072000554, 136 IS Convert 2009-2013 with VINs JTHFG252XB252XB2502399-JTHFG252092500073, 5466 ES350 2006-2012 with VINs JTHBJ46GXC250912-JTHBJ46G072016603.

This recall is for the possible tear in the airbag inflator caused by propellant degradation occurring after prolonged exposure to damaging external factors, which might lead to an injury or death of the car passengers, therefore, the company will replace the front air bag assembly.
These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas to protect the life and safety of the consumers.
]]>76fed161-1ecd-42e4-b6b2-3c16faff6c04Tue, 10 Jul 2018 20:00:00 GMT
Consumer Protection Department in Dhofar Governorate organized an awareness lecture for a number of the Royal Army of Oman - 11th infantry brigade in Umm AL Ghawarif Military Base in Salalah.

The Head of the Department, Mr.Ali Salim Al-Basrawi gave an overview of PACP, PACP control jurisdiction and rules, the most important of cases, and seizures with an extensive explanation of the Consumer Protection Law as promulgated by Royal Decree No.66/2014, along with the original and complementary penalties.
He further showed examples of practices that violate the law such as dealing in any commodities or offering any services before meeting all the HS requirements. He also explained the penalties for noncompliance by the suppliers or promotors in terms of not providing information on the weight, price, validity date, name of the material, contents, country of origin and the number of the specifications.
He also explained the penalties on dealing with pre-used or defective commodities and the importance of declaring the condition of the commodities which must be proved in the contract or the invoice. Mr. Al-Basrawi also emphasized that the providers should respect the religious values, the norms and traditions during the provision of any commodity or service to the consumers and the importance of including the CR number on all communication materials, commercials and invoices. At the end there was a discussion and a Q&A regarding consumer protection
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He further showed examples of practices that violate the law such as dealing in any commodities or offering any services before meeting all the HS requirements. He also explained the penalties for noncompliance by the suppliers or promotors in terms of not providing information on the weight, price, validity date, name of the material, contents, country of origin and the number of the specifications.
He also explained the penalties on dealing with pre-used or defective commodities and the importance of declaring the condition of the commodities which must be proved in the contract or the invoice. Mr. Al-Basrawi also emphasized that the providers should respect the religious values, the norms and traditions during the provision of any commodity or service to the consumers and the importance of including the CR number on all communication materials, commercials and invoices. At the end there was a discussion and a Q&A regarding consumer protection]]>4fc0b98b-1820-4037-ab17-0b5f7d4f55caTue, 10 Jul 2018 20:00:00 GMT
The Consumer Protection Department in Al-Sharqiyah North participated in the activities of the summer

centers under the Ministry of Endowment and Religious Affairs, the department participated int he activities of Al-Bathra Al-Taiba Center of the Ministry in Al-Muthaibi, in Al-Sharia village in the male category
The participation of the department was a workshop regarding PACP tasks and jurisdictions, the eight consumer rights, channels for reporting any violations on the consumers rights, and a display of the PACP statistics for 2017 for all the complaints, reports, seizures and violations in order to show contrast. an Information contest was held with questions regarding PACP, commodity inspection, reading production and expiry dates and the importance of reading the nutrition labels.
The workshop included a mini exhibit of the withdrawn, expired or banned commodities, according to the PACP decision with the reason for the ban and the damages of the withdrawn commodities.
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The participation of the department was a workshop regarding PACP tasks and jurisdictions, the eight consumer rights, channels for reporting any violations on the consumers rights, and a display of the PACP statistics for 2017 for all the complaints, reports, seizures and violations in order to show contrast. an Information contest was held with questions regarding PACP, commodity inspection, reading production and expiry dates and the importance of reading the nutrition labels.
The workshop included a mini exhibit of the withdrawn, expired or banned commodities, according to the PACP decision with the reason for the ban and the damages of the withdrawn commodities.]]>f50777a9-b817-456a-ba8b-133aee22bbaaMon, 09 Jul 2018 20:00:00 GMT
The Consumer Protection Department in Khasab, in cooperation with RAFO, organized an helicopter flight for RAFO, to Niyabat Lima in the Wilayat of Khasab in order to transport the department inspections to conduct inspection of the commercial venues there.
The field visit included control and monitoring of prices and ensuring the availability of commodities and making sure that prices are not raised by the owners of the commercial venues as well as consumption tips regarding commodities and hygiene of the commercial venues. some expired commodities and commodities with no price tags were seized

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The field visit included control and monitoring of prices and ensuring the availability of commodities and making sure that prices are not raised by the owners of the commercial venues as well as consumption tips regarding commodities and hygiene of the commercial venues. some expired commodities and commodities with no price tags were seized

]]>65c4d025-38eb-4743-9ecb-b0b35c988bc4Mon, 09 Jul 2018 20:00:00 GMT
The Consumer Protection Department Governorate Al-Sharqiyah South Governorate organized awareness lectures entitled “rights and duties of the Young Consumer” in some of the summer centers in the governorate included: Oman Center for Sailing in Sur, Alisary center in Sur, Majan School for Basic Education in Al-Kamil, and Asma Bint Abu Baker Center for Koran Teaching in Jalan Bani Bu Hassan in an awareness program by the department, to develop and reinforce consumer culture among the students in the summer centers.

The lectures included a number of topics such as: defining the rights and duties of the young consumers, tips for safe shopping (receiving an invoice, basics for selecting safe foods, avoiding foods sold by vendors, and foods without labels such as production and expiry dates) and further selection of clothes in accordance to the communities norms and avoiding the clothes that display writings incompatible with a conservatives society, or indecent phrases. The lectures further included an explanation of the banned commodities with samples of the seized commodities from the markets. PACP publications were distributed to the students.
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f54d2a35-9cae-4afc-8576-77633fb0ed78Sat, 07 Jul 2018 20:00:00 GMT
The Consumer Protection Department in Al-Sharqiyah North Governorate will participate in the Summer Centers activities, which are organized this year under the slogan (Responsible citizen in the summer). These activities are organized by the Directorate General of Education in Al-Sharqiyah North Governorate from 15 -26 July of 2018.

The department will participate in the activities of the Directorate General of Education in the female category in Al-Manara School Center, and Seh Al-Afia School Center, and in Azzan Bin Tamim School Center, and Abdullah Bin Al-Arqam School Center in the male category.
The participation will include work papers regarding awareness of various topics such as: introduction of consumer protection, tasks, and jurisdictions, consumers rights, lodging complaints, and reports, as well as, everything related to consumption aspect.
The program will also include a field visit of one of the commercial venues near the summer center, in order to familiarize the participants of product inspection, reading production and expiry date, reading the nutrition labels of the products, and the importance of these labels.
The participation of the department in these events is the result of belief in the necessity of spreading sound consumer culture among all segments of the community, particularly schools’ students, with the integration of the roles of many agencies to the best interest of the community.
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The participation will include work papers regarding awareness of various topics such as: introduction of consumer protection, tasks, and jurisdictions, consumers rights, lodging complaints, and reports, as well as, everything related to consumption aspect.
The program will also include a field visit of one of the commercial venues near the summer center, in order to familiarize the participants of product inspection, reading production and expiry date, reading the nutrition labels of the products, and the importance of these labels.
The participation of the department in these events is the result of belief in the necessity of spreading sound consumer culture among all segments of the community, particularly schools’ students, with the integration of the roles of many agencies to the best interest of the community.]]>3938e9c1-3a50-4e48-a868-19d2c1152368Sat, 07 Jul 2018 20:00:00 GMT
The Consumer Protection Department in Al-Buraimi Governorate, in cooperation with the Public Authority for Civil Defense And Ambulance in the governorate, has recently organized a training course regarding first aid and CPR for the department employees, as a part of exerted efforts by the department to enable the employees in all aspects.

The two-days course was presented by 1st Lieutenant Ahmed Salim Al-Ghaithi, he shed the light on first aid, and objectives of first aid to save the injured life, and prevent any complications in the injured condition, he also explained the important recommendation during the aid process such as: not endangering oneself, request for assistance as required, maintaining the privacy of the injured, and he explained how to perform cardiopulmonary resuscitation.
Staff Sergeant Ali Salim Al-Omairy, fire and rescue trainer, explained the types of fire extinguishers, and their use, and main causes for fire in buildings such as: exhaust fans in restrooms, and phone chargers, while sergeant Ibrahim Khalfan Al-Shamsi (a medic) explained types of hemorrhage, hemorrhage cases such as injuries, wounds and external trauma, he further explained about some diseases such as ulcer and cancer and types of fracture (closed, open and compound). Al-Shamsi also explained about burns degree and talked about the reasons for burns (heat, electrocutions, chemical substances), and highlighted the procedures applied in giving aid in these cases. There was also an exercise on fire extinguishers usage.

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Staff Sergeant Ali Salim Al-Omairy, fire and rescue trainer, explained the types of fire extinguishers, and their use, and main causes for fire in buildings such as: exhaust fans in restrooms, and phone chargers, while sergeant Ibrahim Khalfan Al-Shamsi (a medic) explained types of hemorrhage, hemorrhage cases such as injuries, wounds and external trauma, he further explained about some diseases such as ulcer and cancer and types of fracture (closed, open and compound). Al-Shamsi also explained about burns degree and talked about the reasons for burns (heat, electrocutions, chemical substances), and highlighted the procedures applied in giving aid in these cases. There was also an exercise on fire extinguishers usage.

]]>0d40a4ed-ee4a-4946-8dbe-1ab3162ff2efSat, 07 Jul 2018 20:00:00 GMT
The Primary Courts, and the Court of Appeal in Al-Khaburah, Al-Suwaiq, and Suhar have recently pronounced verdicts against commercial establishments for violating the Consumer Protection Law as promulgated by Royal Decree No. 66/2014 /2014 in conviction of prison time and financial fines amounting to OMR 4,594.

The first verdict: The Directorate General of Consumer Protection received a complaint by a consumer indicating his agreement with a commercial establishment in Al-Khaburah to fix interlock tiles. The establishment did not fix the interlock tiles because it claimed that it has no workers to get the job done. The establishment closed down later, and the owner of the establishment refused cooperation with the consumer, and furthermore, denied that fixing the tiles falls within the scope of his establishment responsibility, and, that the supplier should get that done. The owner kept stalling the consumer which lead him to lodge his complaint. The Directorate General of Consumer Protection referred the case file to the Public Prosecution in Al-Khaburah, which conducted an investigation, and forwarded the case to the Primary Court. The court pronounced the verdict in presence of the defendants, in conviction of the violation of the Consumer Protection Law for not rendering the services per the agreement, a fine of OMR 200 each, with OMR 50 to be paid by the second defendant, and a suspension of the rest. And in the civil suite, obligating both defendants collectively to pay an amount of OMR 500 to the plaintiff with the fees and rejected the rest of the claims.
The second verdict was pronounced by the Primary Court in Al-Suwaiq regarding a complaint lodged by a consumer stating that he agreed with a commercial establishment to design and install doors, and windows for his house within (45 days) of the agreement, yet the establishment stalled in the execution of the work within the specified time, therefore, he lodged his complaint. The directorate referred the case to the Public Prosecution which conducted an investigation and referred the case to the Primary Court which convicted the accused for not rendering the service on time, and a fine of OMR 300, the court ordered a suspension in case of the defendant payment of OMR 2,744 as a value for the remaining works for the plaintiff and obligated the defendant to pay the legal fees.
The third verdict: The directorate received a consumer complaint stating that he agreed, and contracted with a factory that does decorations to install and design windows, and doors in his house within a specific time, however, the establishment stalled and did not issue an invoice in Arabic to the consumer, and did not abide by the contract for more than two months . The case file was referred to the Public Prosecution which conducted an investigation and referred the case file to the competent court in Suhar whcih convicted the accused for the violation of the Consumer Protection Law, and the lack of credibility and transparency in rendering the service. The accused was fined an amount of OMR 200 each for public right. One of the defendants was fined OMR 100 for the public right and failing to deliver an Arabic invoice. The penalties were to be combined with only the harshest implemented, and in the civil suite, one of the defendants was obligated to return an amount of OMR 500 to the plaintiff and pay the fees of the civil suite
These verdicts come as a confirmation of PACP role in the protecting consumer rights and dealing with all those who do not comply with the provisions of, laws and legislations related to consumer protection.
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The second verdict was pronounced by the Primary Court in Al-Suwaiq regarding a complaint lodged by a consumer stating that he agreed with a commercial establishment to design and install doors, and windows for his house within (45 days) of the agreement, yet the establishment stalled in the execution of the work within the specified time, therefore, he lodged his complaint. The directorate referred the case to the Public Prosecution which conducted an investigation and referred the case to the Primary Court which convicted the accused for not rendering the service on time, and a fine of OMR 300, the court ordered a suspension in case of the defendant payment of OMR 2,744 as a value for the remaining works for the plaintiff and obligated the defendant to pay the legal fees.
The third verdict: The directorate received a consumer complaint stating that he agreed, and contracted with a factory that does decorations to install and design windows, and doors in his house within a specific time, however, the establishment stalled and did not issue an invoice in Arabic to the consumer, and did not abide by the contract for more than two months . The case file was referred to the Public Prosecution which conducted an investigation and referred the case file to the competent court in Suhar whcih convicted the accused for the violation of the Consumer Protection Law, and the lack of credibility and transparency in rendering the service. The accused was fined an amount of OMR 200 each for public right. One of the defendants was fined OMR 100 for the public right and failing to deliver an Arabic invoice. The penalties were to be combined with only the harshest implemented, and in the civil suite, one of the defendants was obligated to return an amount of OMR 500 to the plaintiff and pay the fees of the civil suite
These verdicts come as a confirmation of PACP role in the protecting consumer rights and dealing with all those who do not comply with the provisions of, laws and legislations related to consumer protection.]]>ae2bb63f-7265-42e4-bb9b-88a018c0f771Sun, 01 Jul 2018 20:00:00 GMT

The Primary Court in Nizwa, pronounced verdicts against two individuals accused of violating the Consumer Protection Law, the verdicts included jailtime and fines.

The 1st verdict: The Consumer Protection Department in Al-Dakhiliyah Governorate received a report by a consumer, against a commercial establishment that sells and repairs tires, the report indicated that the establishment was selling expired tires.
The law enforcement officers from the department, took action immediately by visiting the establishment to verify the report. After the report has been verified, the tires have been seized, and the case file was finalized then sent to The Public Prosecution in Nizwa.
The Public Prosecution investigated the case, and referred the case file to the Primary Court which convicted the first, and the second accused for offering spoiled goods for sale, with 3 months jailtime suspended, and a fine of OMR 2,000 each for the public right and combining the two penalties. The first accused was obligated to to pay a fine of OMR 500, and the second accused was to pay OMR 1,000. While the third accused was convicted for working to an employer other than the employer who recruited him, in one-month jailtime and OMR 400 for the public right.
The legal fees were to be paid equally by the accused individuals, and the spoiled commodity was to be seized. The first accused appealed the ruling, and the court of appeal accepted the appeal in form and rejected it in subject, and supported the appealed, ruling as well as, obligating the appellee to pay the fees.
The second verdict: the department recieved a complaint lodged by a consumer indicating that he bought a car from a dealer, and he noticed that there was a noise from the tires while turning and driving. This occurred during the warranty period, hence, the consumer went back to the dealer, and notified the employees in-charge regarding the problem in his car.
The dealer instructed the consumer to go to the warrantor company which stalled the consumer in replacing the tires. For that reason, the consumer lodged his complaint to the department. The department took the required procedures and referred the case to The Public Prosecution which conducted an investigation then, forwarded the case file to the Primary Court in Nizwa. The court ruled against the accused for refusing to replace a faulty commodity, in a suspended jailtime of 6 months, a fine of OMR 2,000 for the public right, OMR 500 of which to be paid and suspending the remainder. In the civil case the court obligated the accused to replace the vehicle tires, and rejected the rest of the civil claim, and further for the accused to pay an amount of OMR 120 in fees for the expert, and to pay the legal fees.
PACP advises all traders and providers to abide by the Consumer Protection Law, and its Executive Bylaws, in order to avoid legal liability, and further to have transparency, credibility and avoid false, and misleading advertising in the promotion of commodities and services.

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The law enforcement officers from the department, took action immediately by visiting the establishment to verify the report. After the report has been verified, the tires have been seized, and the case file was finalized then sent to The Public Prosecution in Nizwa.
The Public Prosecution investigated the case, and referred the case file to the Primary Court which convicted the first, and the second accused for offering spoiled goods for sale, with 3 months jailtime suspended, and a fine of OMR 2,000 each for the public right and combining the two penalties. The first accused was obligated to to pay a fine of OMR 500, and the second accused was to pay OMR 1,000. While the third accused was convicted for working to an employer other than the employer who recruited him, in one-month jailtime and OMR 400 for the public right.
The legal fees were to be paid equally by the accused individuals, and the spoiled commodity was to be seized. The first accused appealed the ruling, and the court of appeal accepted the appeal in form and rejected it in subject, and supported the appealed, ruling as well as, obligating the appellee to pay the fees.
The second verdict: the department recieved a complaint lodged by a consumer indicating that he bought a car from a dealer, and he noticed that there was a noise from the tires while turning and driving. This occurred during the warranty period, hence, the consumer went back to the dealer, and notified the employees in-charge regarding the problem in his car.
The dealer instructed the consumer to go to the warrantor company which stalled the consumer in replacing the tires. For that reason, the consumer lodged his complaint to the department. The department took the required procedures and referred the case to The Public Prosecution which conducted an investigation then, forwarded the case file to the Primary Court in Nizwa. The court ruled against the accused for refusing to replace a faulty commodity, in a suspended jailtime of 6 months, a fine of OMR 2,000 for the public right, OMR 500 of which to be paid and suspending the remainder. In the civil case the court obligated the accused to replace the vehicle tires, and rejected the rest of the civil claim, and further for the accused to pay an amount of OMR 120 in fees for the expert, and to pay the legal fees.
PACP advises all traders and providers to abide by the Consumer Protection Law, and its Executive Bylaws, in order to avoid legal liability, and further to have transparency, credibility and avoid false, and misleading advertising in the promotion of commodities and services.

]]>1eff7399-416e-41e5-b0f1-122dc7102855Sun, 01 Jul 2018 20:00:00 GMT

PACP, in collaboration with Arabian Car Marketing Company launched a recall for 68 Ford Ranger and Everest 2015-2017 models with VINs AFAEP1LN2GJJ19841 -AFAFP4LPXGJU28447.
The recall is due to the intermediate steering shaft weld, which may cause the steering column to detach from the steering gear and leads to a difficulty in changing gears or losing torque. The dealer will replace the affected parts.
These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas to protect the life and safety of the consumers.

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The recall is due to the intermediate steering shaft weld, which may cause the steering column to detach from the steering gear and leads to a difficulty in changing gears or losing torque. The dealer will replace the affected parts.
These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas to protect the life and safety of the consumers.

The recall of 5116 Legacy Outback is for cars with VINs JF1BP98MX8H230034 -JF1BL54M04G006507, and for 593 Impreza depending on VINs JF1GH78E99G050342 - JF1GH35E08G011232.
The reason behind the recall is a possible raise in the temperature or exposure of the electric connections in the fuel pump or a damage in the connections which leads to shutting down the engine, the dealer will replace the connections with new ones.
These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas.
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The recall of 5116 Legacy Outback is for cars with VINs JF1BP98MX8H230034 -JF1BL54M04G006507, and for 593 Impreza depending on VINs JF1GH78E99G050342 - JF1GH35E08G011232.
The reason behind the recall is a possible raise in the temperature or exposure of the electric connections in the fuel pump or a damage in the connections which leads to shutting down the engine, the dealer will replace the connections with new ones.
These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas.
]]>9dccc924-c730-4e34-ba79-42036fc12704Sat, 30 Jun 2018 20:00:00 GMT

The Consumer Protection Department in Al-Dakhiliyah has recently been able to reach a settlement with a car dealership and a consumer in Nizwa. This comes as a part of PACP’s efforts to amicably resolve the complaints and reports by the consumers.

The department received a complaint from a consumer indicating that he purchased a sedan (2017) model from a car dealer in Nizwa. On the same day in which he received the car he discovered that it had defects, which led him to go back and check with the dealer and notify the specialists about the problem. The car has been inspected, and the consumer was told that the car suffered an accident in the front end, and therefore, the dealer will not be responsible for repairing the car, and he was further advised to head to the insurance company.
The insurance company refused to repair the vehicle under the pretext that the vehicle was not involved in accident, therefore, the consumer lodged his complaint to the department, which was able to reach a solution to replace the vehicle with a 2018 model, and for the consumer to pay the price difference. The value of the replaced car was OMR 8,850.
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The insurance company refused to repair the vehicle under the pretext that the vehicle was not involved in accident, therefore, the consumer lodged his complaint to the department, which was able to reach a solution to replace the vehicle with a 2018 model, and for the consumer to pay the price difference. The value of the replaced car was OMR 8,850.
]]>f47ddf28-10d6-4dad-af9f-51d9fc346578Sat, 30 Jun 2018 20:00:00 GMT
PACP law enforcement officers were able to catch an Asian worker who was selling spoiled, and expired animal feed, which endangers the health of animals. This comes as a part of PACP effort to ensure the implementation of the laws and regulations related to consumer protection.

A citizen contacted the department regarding a commercial venue specialized in animal feed, which was selling various expired animal feed. In the light of the report, the law enforcement officers immediately headed to the venue, and verified that it was offering, selling and storing large quantities of animal feed which was corrupt, expired with clear spoilage signs such as mold and foul smell, discoloration, and change in texture, and invalidity for consumption.
The seized commodities included bags of feed for livestock, and poultry, products for animal fattening and feed. Legal procedures were implemented as the commodities, and the products were seized and a violation noticed was issued, in addition to OMR 1,000 for selling spoiled and expired products, in accordance with paragraph 1 of article 19 of the bylaws of the Consumer Protection Law that stipulates: “the supplier is prohibited dealing in counterfeit, adulterated, inauthentic commodities, or commodities that are not cleared for dealing, or attempting to defraud, or practice defrauding, or advertising, or practice deception to use such commodities, by way of publications, advertainment or by any other means”.
PACP advises all traders and providers to abide by the Consumer Protection Law and its Executive Bylaws by checking the safety and validity of commodities, and products before offering them for sale in order to preserve the health, and safety of all.

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The seized commodities included bags of feed for livestock, and poultry, products for animal fattening and feed. Legal procedures were implemented as the commodities, and the products were seized and a violation noticed was issued, in addition to OMR 1,000 for selling spoiled and expired products, in accordance with paragraph 1 of article 19 of the bylaws of the Consumer Protection Law that stipulates: “the supplier is prohibited dealing in counterfeit, adulterated, inauthentic commodities, or commodities that are not cleared for dealing, or attempting to defraud, or practice defrauding, or advertising, or practice deception to use such commodities, by way of publications, advertainment or by any other means”.
PACP advises all traders and providers to abide by the Consumer Protection Law and its Executive Bylaws by checking the safety and validity of commodities, and products before offering them for sale in order to preserve the health, and safety of all.

]]>ff4db07f-7dc5-4d8e-abad-c408601135feMon, 25 Jun 2018 20:00:00 GMT
The Consumer Protection Department in Khasab has recently imposed administrative fines against a number of commercial establishments for violating the Consumer Protection Law as promulgated by Royal Decree No. 66 /2014.
The reasons behind the fines were various such as: displaying commodities without Arabic labels and offering expired products that are unfit for human consumption. This was discovered during field inspection campaigns by inspectors to enforce price control and, monitor the offered commodities, and services to the consumers.
PACP advises all traders, suppliers, and service providers to abide by laws and regulations to avoid these violations and others.

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The reasons behind the fines were various such as: displaying commodities without Arabic labels and offering expired products that are unfit for human consumption. This was discovered during field inspection campaigns by inspectors to enforce price control and, monitor the offered commodities, and services to the consumers.
PACP advises all traders, suppliers, and service providers to abide by laws and regulations to avoid these violations and others.

]]>8d09aa5a-73d4-417b-9848-658f9c7faf22Mon, 25 Jun 2018 20:00:00 GMT
PACP, in cooperation with SATA launched a recall of 4 918 Porsche Spyder (2015) cars with VINs WPOGA291XFS800435, WPOGA291XFS800433, WPOGA291XFS800574 and WPOGA291XFS800626.
This recall is due to a possible failure in the control-arm connecting shafts in the front, and rear suspension due to stress corrosion cracks, and rust in the fixing bolts, which leads to loss of vehicle control in high speeds and on the track, which increases the possibility of a traffic accident. Porsche will replace these parts with stronger and sturdier versions.
These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas
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This recall is due to a possible failure in the control-arm connecting shafts in the front, and rear suspension due to stress corrosion cracks, and rust in the fixing bolts, which leads to loss of vehicle control in high speeds and on the track, which increases the possibility of a traffic accident. Porsche will replace these parts with stronger and sturdier versions.
These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas]]>72950def-dc2a-4f4a-aac7-078a57b45ce7Tue, 19 Jun 2018 20:00:00 GMT
The Primary Court in Al-Buraimi have recently pronounced a verdict against a violator of the Consumer Protection Law as promulgated by Royal Decree No. 66/2014. The conviction verdict-imposed prison time and fines.

An individual published a misleading advertisement online on a website, deluding consumers that he owns a housemaid recruitment office that recruits maids from the Philippines, with the contact number for that office. A consumer communicated with the advertiser on the phone and he was told that the office is in wilayat Al-Buraimi and agreed to recruit a maid for an amount of OMR 1,200.
The consumer deposited the amount through his bank account as per the agreement, yet, the advertiser stalled him for almost a year, which lead the consumer to head to the Consumer Protection Department of Al-Buraimi.
The consumer demanded a refund and compensation for damages for the noncompliance of the other party of the agreement. The legal procedures were finalized the accused was convicted in three months prison time, a financial fine of OMR 550, and to refund the amount paid by the consumer (OMR 1,350) in the civil case.
PACP advises all consumers to take precautions, not to be deluded by misleading advertisements and to verify the credibility of such advertisements
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The consumer deposited the amount through his bank account as per the agreement, yet, the advertiser stalled him for almost a year, which lead the consumer to head to the Consumer Protection Department of Al-Buraimi.
The consumer demanded a refund and compensation for damages for the noncompliance of the other party of the agreement. The legal procedures were finalized the accused was convicted in three months prison time, a financial fine of OMR 550, and to refund the amount paid by the consumer (OMR 1,350) in the civil case.
PACP advises all consumers to take precautions, not to be deluded by misleading advertisements and to verify the credibility of such advertisements]]>01bab996-4684-4132-bda3-42d9d136ad3fMon, 11 Jun 2018 20:00:00 GMT
The Department of Consumer Protection in the governorate of Al-Dakhilia has recently imposed an administrative fine of OMR 1,000 against a cafe in Samail for violating the consumer protection law.

The Department received a notification that a coffee shop in Samail sells unsmoked tobacco. The judicial inspectors immediately visited the coffee shop to verify the notification. Banned cigarettes and unsmoked tobacco were seized and foodstuffs were found stored in the toilet. This is contrary to the Consumer Protection Law as they fail to meet health and safety requirements. The Department took the necessary action against the coffee shop and prepared a question report with the official who admitted to selling prohibited tobacco and cigarettes. He also admitted that he stored foodstuffs in the toilet.
As a result, the Department imposed an administrative fine of OMR 1,000 for the sale of unsmoked tobacco, based on Decision No. 301/2016 on the prohibition of the circulation of unsmoked tobacco. The café was also banned from storing foodstuffs in non-storage areas and referred to the public prosecution for investigation and take the necessary action against it.
The Public Authority for Consumer Protection calls upon all merchants and suppliers to abide by the provisions of the Consumer Protection Law and its executive regulations, and to abide by transparency and credibility, avoiding misleading false advertising when promoting goods and services and complying with the consumer's duties and rights.

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As a result, the Department imposed an administrative fine of OMR 1,000 for the sale of unsmoked tobacco, based on Decision No. 301/2016 on the prohibition of the circulation of unsmoked tobacco. The café was also banned from storing foodstuffs in non-storage areas and referred to the public prosecution for investigation and take the necessary action against it.
The Public Authority for Consumer Protection calls upon all merchants and suppliers to abide by the provisions of the Consumer Protection Law and its executive regulations, and to abide by transparency and credibility, avoiding misleading false advertising when promoting goods and services and complying with the consumer's duties and rights.

]]>cafdc85b-484c-4f22-b265-0b9c2703afd5Mon, 11 Jun 2018 20:00:00 GMT
The Public Authority for Consumer Protection, in cooperation with Moosa Abdul Rahman Hassan & Co has launched a recall campaign for 424 Suzuki Kizashi and SX4 vehicles.
The recall included 329 Suzuki Kizashi 2014 -2016 based on the chassis numbers from JS2RE9A15E6100089to JS2RE9A10E610145, from JS2RE9A18F6100007 to JS2RE9A10F6100227 and from JS2RE9A11G6100433 to JS2RE9A15G6100001. In addition 95 SX4 2013-2015 vehicles were recalled based on the chassis numbers from JS2YC5A1461013 to JS2YC5A18D6100029, from JS2YC5A16E6100001 to JS2YC5A17E6100623, and from JS2YC5A14F6100001 to. JS2YC5A13F6100040.
This recall is due to a manufacturing error during the welding of the electrodes of the electrical resistance and the electric plate inside the continuous transmission regulator which leads to high electrical resistance, which affects the oil pressure of the transmission, which may result in non-response during pressing the gas pedal, Accordingly, the company replaces the transmission control regulator.
These recalls underscore the efforts exerted by the Authority in the field of traffic safety and in line with its continuous keenness to carry out continuous reviews of all products offered in the Sultanate's markets in order to provide the necessary protection for consumers in all fields.
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This recall is due to a manufacturing error during the welding of the electrodes of the electrical resistance and the electric plate inside the continuous transmission regulator which leads to high electrical resistance, which affects the oil pressure of the transmission, which may result in non-response during pressing the gas pedal, Accordingly, the company replaces the transmission control regulator.
These recalls underscore the efforts exerted by the Authority in the field of traffic safety and in line with its continuous keenness to carry out continuous reviews of all products offered in the Sultanate's markets in order to provide the necessary protection for consumers in all fields.]]>4572db08-e3a9-4f76-8421-c194d61b054fMon, 11 Jun 2018 20:00:00 GMT
The Department of Consumer Protection in South Batinah Governorate in cooperation with the Municipality of Al-Awabi formed a joint working team to visit the shops and commercial centers in the Wilayat as part of a field action plan to monitor the markets and control the violators in all sectors, in conjunction with the active purchasing movement for Eid Al Fitr.

The campaign included inspection of food shops and commercial centers in the Wilayat to ensure the absence of expired, counterfeit, invalid goods and materials, or lack of explanatory data, or not conforming to specifications and standards, as well as the existence of permits for sales and offers. It also aims to ensure that the centers comply with the decisions issued on the prohibition of the sale and circulation of certain products.
The team also monitored the pricing of existing goods, alerting shop owners to give receipts to consumers, and ensuring that the prices between the shelf and the cashier are identical.
Such campaigns confirm the joint efforts and fruitful cooperation that the Authority is seeking with various parties in order to protect consumers from any abuses and to preserve their rights.

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The team also monitored the pricing of existing goods, alerting shop owners to give receipts to consumers, and ensuring that the prices between the shelf and the cashier are identical.
Such campaigns confirm the joint efforts and fruitful cooperation that the Authority is seeking with various parties in order to protect consumers from any abuses and to preserve their rights.

]]>034eb0fa-9569-41c7-8156-98e51e66af15Sun, 10 Jun 2018 20:00:00 GMT
The Department of Consumer Protection, represented by the Complaints Department, managed to recover RO 31402.9 thousand for a number of consumers during May 2018, through its efforts to resolve complaints submitted by consumers in a friendly manner.

The amounts recovered were distributed to a number of sectors. The labor services sector came at the forefront of these sectors with a total of OMR 12,965. The travel and tourism services sector came next with a total refund of OMR 4,580. The electrical and electronic equipment sector retrieved OMR 2581.9, while the contracting and construction materials sector retrieved OMR 2221. It was followed by the sector of vehicles workshops and repair with a refund of OMR 1345. Likewise, OMR 820 was recovered in the spare parts sector. In the aluminum, blacksmithing and carpentry workshops, OMR 720 was recovered. The total recovered in the clothing, textiles and services sectors, furniture stores, tire sector and other goods sector amounted to OMR 464. The recoveries in other sectors amounted to OMR 5,578.
Ziad bin Saleh Al Wahaibi, Director of the Department, stressed that these recoveries were the result of the efforts exerted by the Department in preserving the rights of consumers and resolving the complaints received in various sectors by various means available. He pointed out that the Department is working hard to fulfill its mission to protect the rights of consumers according to legal procedures in force in this regard.

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Ziad bin Saleh Al Wahaibi, Director of the Department, stressed that these recoveries were the result of the efforts exerted by the Department in preserving the rights of consumers and resolving the complaints received in various sectors by various means available. He pointed out that the Department is working hard to fulfill its mission to protect the rights of consumers according to legal procedures in force in this regard.

]]>1bdcef10-02b0-4f44-a267-085a1339311cSun, 10 Jun 2018 20:00:00 GMT
The Department of Consumer Protection in Rustaq has recently organized an awareness lecture for a number of members of the Royal Army of Oman at the Sultan of Oman's Parachute Camp in Rustaq as part of the security program of the Royal Army of Oman in 2018.
The aim was to enhance consumer awareness among officers and personnel, providing them with basic information on consumer protection concepts, introducing them to their rights, duties as consumers, and providing them with a secure consumer culture.
The lecture was delivered by Salim bin Mohammed Al-Ibri, Director of the Department, in which he addressed a number of topics such as the Public Authority for Consumer Protection, its competencies, consumer rights and duties, the mechanism of submitting complaints, notifications and electronic consumer guide. He also reviewed some of the decisions issued by His Excellency the Chairman of the Authority on the prohibition of the circulation of some commodities, and the most important seizures carried out by the Authority in general and the Department in particular. At the end of the lecture, discussion and inquiries were opened in the aspects related to consumer protection.

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The lecture was delivered by Salim bin Mohammed Al-Ibri, Director of the Department, in which he addressed a number of topics such as the Public Authority for Consumer Protection, its competencies, consumer rights and duties, the mechanism of submitting complaints, notifications and electronic consumer guide. He also reviewed some of the decisions issued by His Excellency the Chairman of the Authority on the prohibition of the circulation of some commodities, and the most important seizures carried out by the Authority in general and the Department in particular. At the end of the lecture, discussion and inquiries were opened in the aspects related to consumer protection.

]]>3502a946-0a76-4fe9-a829-bf9d3eb2964eWed, 06 Jun 2018 20:00:00 GMT
The inspectors of the Department of Consumer Protection in Al-Dhahirah Governorate managed to detect containers of water in violation of specifications and standards,
as it became clear that there are impurities and unpleasant odors in these containers. This is part of the efforts of the Consumer Protection Authority to ensure the application of laws and regulations related to the field of consumer protection.
The Department deceived a complaint from a consumer that there is a foul odor and impurities in one of the water bottles produced and distributed by one of the companies involved in the production and distribution of water bottles. Accordingly, the Department headed to the company's headquarters and collected random samples to be tested in a laboratory to verify the validity and safety of the water bottles. The result of the examination showed the presence of bacteria and some algae, which indicates that the product is not suitable for human consumption, thus endangering the health and safety of the consumer. Accordingly, a control record was issued for the company. An administrative fine of RO 600 was issued for selling a product that does not meet all health and safety conditions as stipulated in the laws and regulations, in accordance with Article 21 of the Executive Regulations of the Consumer Protection Law. It states that it is prohibited for the supplier to trade any goods or to provide any service before fulfilling all the health and safety requirements stipulated in the relevant laws, regulations and decisions, depending on the nature of each commodity or service, and obtaining licenses or approvals from the concerned parties.
The Public Authority for Consumer Protection calls upon all merchants and suppliers to abide by the provisions of the Consumer Protection Law and its executive regulations by verifying the validity of goods and products and freeing the product or service from any risks or deficiency that may harm the safety and health of the consumer or his money.
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The Department deceived a complaint from a consumer that there is a foul odor and impurities in one of the water bottles produced and distributed by one of the companies involved in the production and distribution of water bottles. Accordingly, the Department headed to the company's headquarters and collected random samples to be tested in a laboratory to verify the validity and safety of the water bottles. The result of the examination showed the presence of bacteria and some algae, which indicates that the product is not suitable for human consumption, thus endangering the health and safety of the consumer. Accordingly, a control record was issued for the company. An administrative fine of RO 600 was issued for selling a product that does not meet all health and safety conditions as stipulated in the laws and regulations, in accordance with Article 21 of the Executive Regulations of the Consumer Protection Law. It states that it is prohibited for the supplier to trade any goods or to provide any service before fulfilling all the health and safety requirements stipulated in the relevant laws, regulations and decisions, depending on the nature of each commodity or service, and obtaining licenses or approvals from the concerned parties.
The Public Authority for Consumer Protection calls upon all merchants and suppliers to abide by the provisions of the Consumer Protection Law and its executive regulations by verifying the validity of goods and products and freeing the product or service from any risks or deficiency that may harm the safety and health of the consumer or his money.]]>3552aca4-9f92-4345-8a7b-843bad3adb41Tue, 05 Jun 2018 20:00:00 GMT
The Department of Consumer Protection in Rustaq has recently organized a lecture for its employees entitled “The Power of Change”.
This comes in the interest of management to develop the capabilities of its employees, improve their skills, improve their abilities and provide them with the necessary expertise for the working environment.
The lecture was delivered by Dr. Hamad bin Salem Al-Thuhli, Research Assistant at Sultan Qaboos University, and a lecturer at the Arab Open University. He addressed a number of topics such as the importance of self-development and self-improvement, and how to change the self from negativity to positivity. In addition, the lecturer talked about the importance of being patient and steadfast in facing difficulties, making crucial decisions and keeping away from discourages. He also pointed to the need to use people with expertise and the importance of engaging with the society to acquire knowledge. He also addressed the reasons for change resistance, such as immaturity, fear, self-interest, lack of self-confidence, absurdity, narrow thinking, and others. He also introduced the factors of self-confidence, including the breaking down of routines, constant contact with society, serious and rapid dealing with failures, non-rebellion and acceptance of the other opinion.
This lecture comes within the framework of a series of programs and training courses organized by the Public Authority for Consumer Protection in the interest of developing the capabilities of employees and expanding their knowledge to create a positive and productive working environment.
]]>
The lecture was delivered by Dr. Hamad bin Salem Al-Thuhli, Research Assistant at Sultan Qaboos University, and a lecturer at the Arab Open University. He addressed a number of topics such as the importance of self-development and self-improvement, and how to change the self from negativity to positivity. In addition, the lecturer talked about the importance of being patient and steadfast in facing difficulties, making crucial decisions and keeping away from discourages. He also pointed to the need to use people with expertise and the importance of engaging with the society to acquire knowledge. He also addressed the reasons for change resistance, such as immaturity, fear, self-interest, lack of self-confidence, absurdity, narrow thinking, and others. He also introduced the factors of self-confidence, including the breaking down of routines, constant contact with society, serious and rapid dealing with failures, non-rebellion and acceptance of the other opinion.
This lecture comes within the framework of a series of programs and training courses organized by the Public Authority for Consumer Protection in the interest of developing the capabilities of employees and expanding their knowledge to create a positive and productive working environment.]]>19cc9262-76bb-402c-9973-6a7deda81e98Tue, 05 Jun 2018 20:00:00 GMT
The Department of Consumer Protection in North Sharqia has intensified its inspection campaigns on the markets of the Governorate during the holy month of Ramadan,
in light of the active commercial movement witnessed by the markets and the high demand by consumers during these blessed days. In such campaigns, the Department ensured that the suppliers are adhering to the laws, regulations and decisions issued with regard to consumer protection, the markets are from any abuses that may harm the health and safety of consumers, and all commodities during the holy month are available.
Saif bin Suleiman Al Nahdi, Head of Market Regulation and Control, said that the Department has prepared a field plan to monitor the markets and control violators in various sectors of direct concern to the consumer, including livestock sector to ensure price stability as well as to ensure their availability in the markets of the Governorate.
Al Nahdi added that the inspection campaigns include controlling the prices of vegetables and fruits in all centers and shops, in addition to monitoring the shops of luxuries and sewing shops. The Department also focused on inspecting beauty salons in terms of prices of services provided to the consumer and making sure not to use any prohibited materials or counterfeit products as well as the validity of used products.
In addition, Al Nahdi said that the Department prepared for this occasion through the distribution of cadres in various markets of the Governorate to receive any complaints from consumers, in order to be in direct contact with the complainant, immediately upon receipt of the complaint, and visit the shop and take appropriate action towards it.
The Public Authority for Consumer Protection calls on all consumers to cooperate with its various departments to report any irregularities or excesses that they may notice in the markets on the consumer hotline, and calls upon the suppliers to abide by the laws and legal regulations and not to exploit events by raising prices.
]]>
Saif bin Suleiman Al Nahdi, Head of Market Regulation and Control, said that the Department has prepared a field plan to monitor the markets and control violators in various sectors of direct concern to the consumer, including livestock sector to ensure price stability as well as to ensure their availability in the markets of the Governorate.
Al Nahdi added that the inspection campaigns include controlling the prices of vegetables and fruits in all centers and shops, in addition to monitoring the shops of luxuries and sewing shops. The Department also focused on inspecting beauty salons in terms of prices of services provided to the consumer and making sure not to use any prohibited materials or counterfeit products as well as the validity of used products.
In addition, Al Nahdi said that the Department prepared for this occasion through the distribution of cadres in various markets of the Governorate to receive any complaints from consumers, in order to be in direct contact with the complainant, immediately upon receipt of the complaint, and visit the shop and take appropriate action towards it.
The Public Authority for Consumer Protection calls on all consumers to cooperate with its various departments to report any irregularities or excesses that they may notice in the markets on the consumer hotline, and calls upon the suppliers to abide by the laws and legal regulations and not to exploit events by raising prices.]]>389fc3ab-0d25-4835-bff8-7fa2da9b252eSat, 02 Jun 2018 20:00:00 GMT
The Public Authority for Consumer Protection, in cooperation with Oman Marketing and Services Company, has launched a recall campaign for 363 vehicles of Honda Odyssey including models from 2011 to 2016.
The recall covers 37 Odyssey vehicles of 2011, based on chassis numbers from 5KBRL5869BB701016 to 5KBRL5896BB702165, 69 Odyssey vehicles of 2012 from 5KBRL5869CB703320 to 5KBRL5898CB701035, 65 Odyssey vehicles of 2013 from 5KBRL5861DB701014 to 5KBRL5863DB702794, 52 Odyssey vehicles of 2014 from 5KBRL5828EB701008 to 5KBRL586XEB703815, 79 Odyssey vehicles of 2015 from 5KBRL5898FB701010 to 5KBRL5865FB703173, and 61 Odyssey vehicles of 2016 from 5KBRL5825GB701888 to 5KBRL5820GB703273.
This call is due to the fact that the lock collar in the second seat (middle row) is not properly fixed in the seat belt, which may result in the sudden usage of the brake to slide the seat leading to injuries to a passenger, as well as the same situation if there is a seat for children in the sitting position. Accordingly, the company will replace the second seat cover.
These recalls underscore the efforts exerted by the Authority in the field of traffic safety and in line with its continuous keenness to carry out continuous reviews of all products offered in the Sultanate's markets in order to provide the necessary protection for consumers in all fields.

]]>
This call is due to the fact that the lock collar in the second seat (middle row) is not properly fixed in the seat belt, which may result in the sudden usage of the brake to slide the seat leading to injuries to a passenger, as well as the same situation if there is a seat for children in the sitting position. Accordingly, the company will replace the second seat cover.
These recalls underscore the efforts exerted by the Authority in the field of traffic safety and in line with its continuous keenness to carry out continuous reviews of all products offered in the Sultanate's markets in order to provide the necessary protection for consumers in all fields.

]]>ccf1e0c9-c89a-4574-bf5f-1071066f4b9bTue, 29 May 2018 20:00:00 GMT
The Consumer Protection Department in Rustaq has recently managed to recover more than RO 1,500 for two consumers through two cases resolved in the framework of the efforts of the Public Authority for Consumer Protection to resolve complaints and reports received from consumers in a friendly manner.

The details of the first recovery are due to the failure of the owner of a labor recruitment office to provide the service in accordance with the terms and conditions documented in the receipt voucher. The housemaid did not perform her duties as agreed. Therefore, the consumer went to file a complaint against the office at the Department which took the necessary measures and held a friendly settlement between the parties in which the office returned an amount of OMR 1300 to the consumer.
As for the details of the second recovery, it starts with a complaint filed to the Department from a consumer stating that the faults in the refrigerator were not properly repaired by the supplier. This led the consumer to submit his complaint to the Department which met with the parties and reached a friendly settlement between the parties in which the supplier returned an amount of OMR 210 to the consumer.
]]>
The details of the first recovery are due to the failure of the owner of a labor recruitment office to provide the service in accordance with the terms and conditions documented in the receipt voucher. The housemaid did not perform her duties as agreed. Therefore, the consumer went to file a complaint against the office at the Department which took the necessary measures and held a friendly settlement between the parties in which the office returned an amount of OMR 1300 to the consumer.
As for the details of the second recovery, it starts with a complaint filed to the Department from a consumer stating that the faults in the refrigerator were not properly repaired by the supplier. This led the consumer to submit his complaint to the Department which met with the parties and reached a friendly settlement between the parties in which the supplier returned an amount of OMR 210 to the consumer.
]]>01cde397-0c7d-419a-ad94-d9a322ade361Mon, 28 May 2018 20:00:00 GMT
The Department of Consumer Protection in Buraimi Governorate, in cooperation with the Faculty of Applied Sciences in Suhar, has recently organized two workshops aimed at improving the services and dealing with complaints, planning, follow-up and innovation in the work environment, presented by Qasim bin Mohammed Al-Ma'amari, Assistant Professor in Information Technology and Systems.
During the two sessions, the lecturer presented a summary of the main findings and recommendations of the symposium on the development of government performance held in 2012 and elements of quality of service, electronic applications to improve the service, and the added value of society, including the next steps in the development of the public sector, institutional culture and personal value.
Al-Ma'amari also addressed the most important goals in planning, follow-up and innovation such as the forces that influence the formation of institutions, such as corporate governance and sustainability, and the supporting features of critical thinking and innovation.
]]>
Al-Ma'amari also addressed the most important goals in planning, follow-up and innovation such as the forces that influence the formation of institutions, such as corporate governance and sustainability, and the supporting features of critical thinking and innovation.
]]>dad456d0-e0d0-4bbe-bf21-794ff93a635cMon, 28 May 2018 20:00:00 GMT
The Department of Consumer Protection in the Governorate of Al-Dakhilia has recently imposed an administrative fine of OMR 500 against one of the bakeries in the governorate
for violating Article 19/1 of the Executive Regulations of the Consumer Protection Law No. 77/2017, which states that “the supplier is prohibited to trade, counterfeit, or unauthorized to trade, or to practice or attempt to engage in fraud, propaganda, or fraudulent use of this commodity through advertisements, publications, leaflets or any other means.”
The Department deceived a report that the representative of a bakery sold an expired cake to a school in the governorate. Accordingly, the Department visited the school to verify the report. The expired cake was then withdrawn and the bakery was punished with an administrative fine of 500 riyals.
The Public Authority for Consumer Protection calls on all merchants and suppliers to abide by the provisions of the Consumer Protection Law and its executive regulations, and to abide by transparency and credibility, and to refrain from propaganda and false and misleading advertising when promoting goods and services.
]]>
The Department deceived a report that the representative of a bakery sold an expired cake to a school in the governorate. Accordingly, the Department visited the school to verify the report. The expired cake was then withdrawn and the bakery was punished with an administrative fine of 500 riyals.
The Public Authority for Consumer Protection calls on all merchants and suppliers to abide by the provisions of the Consumer Protection Law and its executive regulations, and to abide by transparency and credibility, and to refrain from propaganda and false and misleading advertising when promoting goods and services.
]]>0906d887-7deb-4c63-a2a3-4409e8fa808fMon, 28 May 2018 20:00:00 GMT
The Department of Consumer Protection in Buraimi Governorate, in cooperation with the Faculty of Applied Sciences in Suhar, has recently organized two workshops aimed at improving the services and dealing with complaints, planning, follow-up and innovation in the work environment, presented by Qasim bin Mohammed Al-Ma'amari, Assistant Professor in Information Technology and Systems.

During the two sessions, the lecturer presented a summary of the main findings and recommendations of the symposium on the development of government performance held in 2012 and elements of quality of service, electronic applications to improve the service, and the added value of society, including the next steps in the development of the public sector, institutional culture and personal value.
Al-Ma'amari also addressed the most important goals in planning, follow-up and innovation such as the forces that influence the formation of institutions, such as corporate governance and sustainability, and the supporting features of critical thinking and innovation.
]]>
Al-Ma'amari also addressed the most important goals in planning, follow-up and innovation such as the forces that influence the formation of institutions, such as corporate governance and sustainability, and the supporting features of critical thinking and innovation. ]]>89076418-6466-43c8-afa9-95930f3c1017Sun, 27 May 2018 20:00:00 GMT
The Court of First Instance in Rustaq recently handed down a judgment against a foreign worker who sold used tires, where he was convicted and imprisoned with a fine of OMR 2000.

The incident began when the Department received a report from a consumer stating that a shop has sold used tires. Accordingly, the judicial control officers of the Department visited the shop and confirmed the report. A number of used tires prepared for sale were seized. This action is contrary to Article 7 of the Consumer Protection Law issued by Royal Decree No. 66/2014, which stipulates that “It shall be prohibited to trade in any adulterated, corrupt, counterfeit commodities or any commodities that are not authorized for trading and the same may not be advertised and the regulations shall determine what commodities shall be deemed as adulterated, corrupt or counterfeit.”
It also contravenes Decision No. 257/2015 on the prohibition of the circulation of used tires in Article 1, which states that “the circulation of used tires of all types and sizes shall not be permitted.”
Accordingly, the Department took the necessary action and referred the case to the Public Prosecution, which in turn initiated the investigation and referred it to the competent court, which issued a judgment convicting the defendant for violating the Consumer Protection Law.
He was sentenced to three months' imprisonment and a fine of OMR 2,000 and ordered to pay the court expenses and to destroy the seizures.
]]>
It also contravenes Decision No. 257/2015 on the prohibition of the circulation of used tires in Article 1, which states that “the circulation of used tires of all types and sizes shall not be permitted.”
Accordingly, the Department took the necessary action and referred the case to the Public Prosecution, which in turn initiated the investigation and referred it to the competent court, which issued a judgment convicting the defendant for violating the Consumer Protection Law.
He was sentenced to three months' imprisonment and a fine of OMR 2,000 and ordered to pay the court expenses and to destroy the seizures.
]]>4a60e82e-1e4b-4652-874b-601904b128aeSun, 27 May 2018 20:00:00 GMT
The Publix Authority for Consumer Protection, in cooperation with Suhail Bahwan Motors LLC, has launched recall campaign for Infiniti (Q30) 2017 for 41 vehicles based on the chassis numbers from A040970 to A025981.
The recall is for the possibility of the driver's airbag to suddenly swell and get out of control due to the accumulation of electrostatic charges coming from the steering wheel, so the company will handle the wheel defect according to the Nissan service procedures.
These recalls underscore the efforts exerted by the Public Authority for Consumer Protection in the field of traffic safety, and in line with its continuous keenness to carry out continuous reviews of all products offered in the Sultanate's markets in order to provide the necessary protection for consumers in all fields

]]>
The recall is for the possibility of the driver's airbag to suddenly swell and get out of control due to the accumulation of electrostatic charges coming from the steering wheel, so the company will handle the wheel defect according to the Nissan service procedures.
These recalls underscore the efforts exerted by the Public Authority for Consumer Protection in the field of traffic safety, and in line with its continuous keenness to carry out continuous reviews of all products offered in the Sultanate's markets in order to provide the necessary protection for consumers in all fields

]]>80262918-8d96-40ee-a91a-f80034b1773cSun, 27 May 2018 20:00:00 GMT
The Department of Consumer Protection in Al Sharqiyah South Governorate recently announced the results of the consumer protection competition in the project “Knowing My Rights Protects Me.” Jalan's Private school in Jalan Bani Buhsan got the first place, and Iq’ra Private School got second place, while Abdul Rahman Bin Ouf Private School got the third place.

Khamis bin Mubarak Al-Jawi Al-Oraimi, Director of the Department, said that the competition aimed to select the most distinguished schools in the field of educating students about their rights and consumer protection, in addition to the programs and initiatives that support the spread of the culture of consumer protection. This will positively affect the delivery of the mission of the Authority and create a competitive environment between the schools of the province.
The evaluation process lasted for a week in accordance with structured mechanisms and standards, taking into account in the assessments of students' awareness of the rights of the consumers, their knowledge of the dangers of using used tires and the dangers of tobacco and the dangers of using black henna. It also evaluates the existence of awareness programs prepared by the school and the partnership with the civil society surrounding the school .
He added that the announcement of the results of this competition is the result of the efforts of private schools participating in this competition and the cooperation shown by these schools during the competition period.
The contest was launched in March in which eight private schools competed in Al Sharqiyah South. It aimed at creating a conscious generation with solid foundations of the correct perceptions and concepts in the field of consumer culture and encouraging students to contribute to the protection of society from negative consumer practices.
]]>
Khamis bin Mubarak Al-Jawi Al-Oraimi, Director of the Department, said that the competition aimed to select the most distinguished schools in the field of educating students about their rights and consumer protection, in addition to the programs and initiatives that support the spread of the culture of consumer protection. This will positively affect the delivery of the mission of the Authority and create a competitive environment between the schools of the province.
The evaluation process lasted for a week in accordance with structured mechanisms and standards, taking into account in the assessments of students' awareness of the rights of the consumers, their knowledge of the dangers of using used tires and the dangers of tobacco and the dangers of using black henna. It also evaluates the existence of awareness programs prepared by the school and the partnership with the civil society surrounding the school .
He added that the announcement of the results of this competition is the result of the efforts of private schools participating in this competition and the cooperation shown by these schools during the competition period.
The contest was launched in March in which eight private schools competed in Al Sharqiyah South. It aimed at creating a conscious generation with solid foundations of the correct perceptions and concepts in the field of consumer culture and encouraging students to contribute to the protection of society from negative consumer practices.
]]>b5474462-52a8-48a4-8402-3ecccdc52ad8Sun, 27 May 2018 20:00:00 GMT
The Department of Consumer Protection in Al Sharqiyah South Governorate recently announced the results of the consumer protection competition in the project “Knowing My Rights Protects Me.

” Jalan's Private school in Jalan Bani Buhsan got the first place, and Iq’ra Private School got second place, while Abdul Rahman Bin Ouf Private School got the third place.
Khamis bin Mubarak Al-Jawi Al-Oraimi, Director of the Department, said that the competition aimed to select the most distinguished schools in the field of educating students about their rights and consumer protection, in addition to the programs and initiatives that support the spread of the culture of consumer protection. This will positively affect the delivery of the mission of the Authority and create a competitive environment between the schools of the province.
The evaluation process lasted for a week in accordance with structured mechanisms and standards, taking into account in the assessments of students' awareness of the rights of the consumers, their knowledge of the dangers of using used tires and the dangers of tobacco and the dangers of using black henna. It also evaluates the existence of awareness programs prepared by the school and the partnership with the civil society surrounding the school .
He added that the announcement of the results of this competition is the result of the efforts of private schools participating in this competition and the cooperation shown by these schools during the competition period.
The contest was launched in March in which eight private schools competed in Al Sharqiyah South. It aimed at creating a conscious generation with solid foundations of the correct perceptions and concepts in the field of consumer culture and encouraging students to contribute to the protection of society from negative consumer practices.
]]>
Khamis bin Mubarak Al-Jawi Al-Oraimi, Director of the Department, said that the competition aimed to select the most distinguished schools in the field of educating students about their rights and consumer protection, in addition to the programs and initiatives that support the spread of the culture of consumer protection. This will positively affect the delivery of the mission of the Authority and create a competitive environment between the schools of the province.
The evaluation process lasted for a week in accordance with structured mechanisms and standards, taking into account in the assessments of students' awareness of the rights of the consumers, their knowledge of the dangers of using used tires and the dangers of tobacco and the dangers of using black henna. It also evaluates the existence of awareness programs prepared by the school and the partnership with the civil society surrounding the school .
He added that the announcement of the results of this competition is the result of the efforts of private schools participating in this competition and the cooperation shown by these schools during the competition period.
The contest was launched in March in which eight private schools competed in Al Sharqiyah South. It aimed at creating a conscious generation with solid foundations of the correct perceptions and concepts in the field of consumer culture and encouraging students to contribute to the protection of society from negative consumer practices.]]>cc17ea96-8665-4b04-8fb6-44389d436f01Sun, 27 May 2018 20:00:00 GMT

The Court of First Instance in Rustaq recently handed down a judgment against a foreign worker who sold used tires, where he was convicted and imprisoned with a fine of OMR 2000.

The incident began when the Department received a report from a consumer stating that a shop has sold used tires. Accordingly, the judicial control officers of the Department visited the shop and confirmed the report. A number of used tires prepared for sale were seized. This action is contrary to Article 7 of the Consumer Protection Law issued by Royal Decree No. 66/2014, which stipulates that “It shall be prohibited to trade in any adulterated, corrupt, counterfeit commodities or any commodities that are not authorized for trading and the same may not be advertised and the regulations shall determine what commodities shall be deemed as adulterated, corrupt or counterfeit.”
It also contravenes Decision No. 257/2015 on the prohibition of the circulation of used tires in Article 1, which states that “the circulation of used tires of all types and sizes shall not be permitted.”
Accordingly, the Department took the necessary action and referred the case to the Public Prosecution, which in turn initiated the investigation and referred it to the competent court, which issued a judgment convicting the defendant for violating the Consumer Protection Law.
‏ He was sentenced to three months' imprisonment and a fine of OMR 2,000 and ordered to pay the court expenses and to destroy the seizures
]]>
It also contravenes Decision No. 257/2015 on the prohibition of the circulation of used tires in Article 1, which states that “the circulation of used tires of all types and sizes shall not be permitted.”
Accordingly, the Department took the necessary action and referred the case to the Public Prosecution, which in turn initiated the investigation and referred it to the competent court, which issued a judgment convicting the defendant for violating the Consumer Protection Law.
‏ He was sentenced to three months' imprisonment and a fine of OMR 2,000 and ordered to pay the court expenses and to destroy the seizures
]]>8d6b66b0-eac7-491d-9603-4db21ec22d4dTue, 22 May 2018 20:00:00 GMT

The Directorate General of Consumer Protection in North Batinah recently organized a lecture entitled "The Engineering of Psychological Success", with the participation of heads of departments, legal researchers, judicial control officers, administrative clerks, informants and awareness workers in the Majan Hall.
The aim was to introduce participants to advanced performance and outstanding management and to provide them with knowledge, skills and attitudes to improve their performance both practically and theoretically and to raise their performance competencies.

The lecture was presented by Hilal Al-Kharousi, a psychological consultant, during which he addressed a number of topics, including the definition of the engineering of psychological success, the stages of happiness and the factors affecting the building of personality. He also reviewed the factors affecting the personality such as the change in external and internal motives of energy, enthusiasm, flexibility and imagination. In addition, the lecturer defined the most important facts to solve problems such as self-control and expansion of the options for each problem, and highlighted the solution to the problem to make a radical change in the individual as well as the effect of that on the individual’s ability and efficiency in communicating with others, convincing them and changing their behavior and way of thinking and communication and treatment as well as its impact on their self-confidence.
]]>
The lecture was presented by Hilal Al-Kharousi, a psychological consultant, during which he addressed a number of topics, including the definition of the engineering of psychological success, the stages of happiness and the factors affecting the building of personality. He also reviewed the factors affecting the personality such as the change in external and internal motives of energy, enthusiasm, flexibility and imagination. In addition, the lecturer defined the most important facts to solve problems such as self-control and expansion of the options for each problem, and highlighted the solution to the problem to make a radical change in the individual as well as the effect of that on the individual’s ability and efficiency in communicating with others, convincing them and changing their behavior and way of thinking and communication and treatment as well as its impact on their self-confidence.
]]>684b5124-9f0c-4c3b-aeac-536b9edf39b9Mon, 21 May 2018 20:00:00 GMT
The Public Authority for Consumer Protection will launch on Tuesday 22 May 2018, in cooperation with Saud Bahwan Motors LLC, the Toyota Camry 2017-2018 campaign for 87 vehicles, based on the Chassis numbers from JTNBZ4HKXJ3001471 to JTNBF4HKOJ3002184.

The recall comes for the possibility that the navigation system screen will become dim or stop working when the engine is turned off after long-term parking in a very hot place; the company will reprogram the navigation system according to the technical instructions of Toyota Motor Corporation.
These calls underscore the efforts exerted by the Pubic Authority for Consumer Protection in the field of traffic safety, and in line with its keenness to carry out continuous reviews of all products offered in the Sultanate's markets in order to provide the necessary protection for consumers in all fields.
]]>
The recall comes for the possibility that the navigation system screen will become dim or stop working when the engine is turned off after long-term parking in a very hot place; the company will reprogram the navigation system according to the technical instructions of Toyota Motor Corporation.
These calls underscore the efforts exerted by the Pubic Authority for Consumer Protection in the field of traffic safety, and in line with its keenness to carry out continuous reviews of all products offered in the Sultanate's markets in order to provide the necessary protection for consumers in all fields.
]]>44c2a61b-d76e-4fb0-b3a6-150781b52750Mon, 21 May 2018 20:00:00 GMT
The Department of Consumer Protection in Rastaq has recently held two awareness lectures for the staff of the General Directorate of Education in South Batinah Governorate as part of the awareness and education programs provided by the Public Authority for Consumer Protection to all segments of society and to enable the principle of cooperation between governmental and private institutions.

The first lecture was presented by Salim bin Mohammed Al-Abri, the director of the department, in which he defined the rights of the consumer, how to use the electronic guide to select the most suitable goods and prices. He also reviewed some articles of the Consumer Protection Law and its executive regulations. He touched on how to identify the original goods from counterfeit ones and their risks to the consumer, and the mechanism of reporting to the Authority.
The second lecture presented by Saud bin Ali Al-Hamrashdi, head of the Market Regulation and Control Section, dealt with the rules of shopping in Ramadan in terms of how to plan properly and smartly before going shopping, follow the steps of preparing a list of purchases, make sure of promotional offers and not get stuck behind them especially during Ramadan. The lecture also addressed the choice of the most appropriate time to buy to save money and effort and suit the individual needs of materials, stressing the retention of the purchase invoice to review purchases and preserve the right of the consumer in the event of damage to the commodity and the preservation of the right to replace and restore, and also confirmed the dates of validity of products to ensure its safety.
At the end of the two lectures, a number of publications were distributed to participants.
]]>
The first lecture was presented by Salim bin Mohammed Al-Abri, the director of the department, in which he defined the rights of the consumer, how to use the electronic guide to select the most suitable goods and prices. He also reviewed some articles of the Consumer Protection Law and its executive regulations. He touched on how to identify the original goods from counterfeit ones and their risks to the consumer, and the mechanism of reporting to the Authority.
The second lecture presented by Saud bin Ali Al-Hamrashdi, head of the Market Regulation and Control Section, dealt with the rules of shopping in Ramadan in terms of how to plan properly and smartly before going shopping, follow the steps of preparing a list of purchases, make sure of promotional offers and not get stuck behind them especially during Ramadan. The lecture also addressed the choice of the most appropriate time to buy to save money and effort and suit the individual needs of materials, stressing the retention of the purchase invoice to review purchases and preserve the right of the consumer in the event of damage to the commodity and the preservation of the right to replace and restore, and also confirmed the dates of validity of products to ensure its safety.
At the end of the two lectures, a number of publications were distributed to participants.
]]>de954333-77f4-49bb-aa45-fa8a73a0b9f0Mon, 21 May 2018 20:00:00 GMT
The Publix Authority for Consumer Protection, in cooperation with Suhail Bahwan Motors LLC, has launched recall campaign for Infiniti (Q30) 2017 for 41 vehicles based on the chassis numbers from A040970 to A025981.
The recall is for the possibility of the driver's airbag to suddenly swell and get out of control due to the accumulation of electrostatic charges coming from the steering wheel, so the company will handle the wheel defect according to the Nissan service procedures.
These recalls underscore the efforts exerted by the Public Authority for Consumer Protection in the field of traffic safety, and in line with its continuous keenness to carry out continuous reviews of all products offered in the Sultanate's markets in order to provide the necessary protection for consumers in all fields.

]]>
The recall is for the possibility of the driver's airbag to suddenly swell and get out of control due to the accumulation of electrostatic charges coming from the steering wheel, so the company will handle the wheel defect according to the Nissan service procedures.
These recalls underscore the efforts exerted by the Public Authority for Consumer Protection in the field of traffic safety, and in line with its continuous keenness to carry out continuous reviews of all products offered in the Sultanate's markets in order to provide the necessary protection for consumers in all fields.

]]>9bb193f3-5857-46b2-8123-f8ea60c1a460Sun, 20 May 2018 20:00:00 GMT
The General Directorate of Consumer Protection in Suhar has recently organized a visit to the University of Sohar within the framework of cooperation and social communication between the Public Authority for Consumer Protection and government and private institutions.
‏During the visit, the team was introduced to the university, its academic system, its services to the community, and its facilities, such as library, computer labs, laboratories of the Faculty of Engineering and the procedural court of the Faculty of Law, as well as other noticeable services offered

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‏During the visit, the team was introduced to the university, its academic system, its services to the community, and its facilities, such as library, computer labs, laboratories of the Faculty of Engineering and the procedural court of the Faculty of Law, as well as other noticeable services offered

]]>48ac5a25-7b89-46bb-ab38-826848796fcfSun, 20 May 2018 20:00:00 GMT
The Consumer Protection Department in Sur reached a settlement in favor of a consumer, recovering OMR 1,500, as part of the efforts of the Public Authority for Consumer Protection to resolve complaints received by consumers in a friendly manner.
The Department received a complaint from a consumer against one of the companies specialized in the sale of marine equipment from which he bought a marine machine at ROMR 1,500. However, the company did not deliver the required goods on agreed according to contracts and warrantees. When he asked to have his money back, the company refused. Accordingly, the consumer to filed his complaint to the Department, which immediately began its legal procedures. The Department started investigating the complaint and proved the failure of the service provider to meet the requirements specified in the contract documented and approved between them. In light of this, a settlement agreement was reached to recover OMR 1500 for the consumer.

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The Department received a complaint from a consumer against one of the companies specialized in the sale of marine equipment from which he bought a marine machine at ROMR 1,500. However, the company did not deliver the required goods on agreed according to contracts and warrantees. When he asked to have his money back, the company refused. Accordingly, the consumer to filed his complaint to the Department, which immediately began its legal procedures. The Department started investigating the complaint and proved the failure of the service provider to meet the requirements specified in the contract documented and approved between them. In light of this, a settlement agreement was reached to recover OMR 1500 for the consumer.

]]>f67d6302-1fca-45dd-a72b-6653523c250bSat, 19 May 2018 20:00:00 GMT
The Consumer Protection Department of Al-Seeb has recently participated in the "Health Shopping" event organized by the Health Center in Mawalih, with the aim of raising consumer awareness of women and their role in enlightening family members and their neighborhood about priorities and financial planning.

The participation of the Authority was represented by an awareness lecture organized by Najla Bint Abdullah Al-Khalili, a coordination and follow-up specialist, and Farah Bint Khamis Al-Naabia, a quality control specialist, through which they introduced the role the Public Authority for Consumer Protection, the work it does to educate consumers and the electronic portal of the Authority, as well as the services provided by the Authority in all its directorates and departments.
The lecture was also accompanied by a mini-awareness exhibition that included samples of counterfeit goods, duplicate and original, prohibited materials, non-conforming to specifications and standards, and the presentation and distribution of a number of leaflets on awareness.
This participation comes within the framework of the Public Authority for Consumer Protection's concern to strengthen cooperation with various governmental and community agencies in order to convey their awareness message in spreading the culture of safe consumption among the different segments of the society as well as to highlight the efforts made by Authority.
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The lecture was also accompanied by a mini-awareness exhibition that included samples of counterfeit goods, duplicate and original, prohibited materials, non-conforming to specifications and standards, and the presentation and distribution of a number of leaflets on awareness.
This participation comes within the framework of the Public Authority for Consumer Protection's concern to strengthen cooperation with various governmental and community agencies in order to convey their awareness message in spreading the culture of safe consumption among the different segments of the society as well as to highlight the efforts made by Authority.]]>08890d7d-bc5d-4f89-9803-a495a086df48Sat, 19 May 2018 20:00:00 GMT
The Court of First Instance in Suhar has recently issued a judgment against one of the vehicle dealerships for violating the Consumer Protection Act by failing to reclaim, replace or repair the defective product for the consumer.

The General Directorate for Consumer Protection in North Batinah governorate received a complaint, stating that the complainant bought a truck with a crane from a car agency. It was agreed that the maximum load of the crane would be 7 tonnes, but after a while it was discovered that the crane load was much lower. The crane does not carry the agreed weights according to the purchase invoice and to ensure that the crane was checked by an expert who indicated that it cannot carry the weights agreed upon in the purchase invoice. When calling on the agent, he reported that the claimant had reported the problem with the crane. Following the complaint, the vehicle was checked and the defect was fixed.
Based on the facts of the complaint, the matter was referred to the Public Prosecution to initiate the public proceedings as the complained violated the provisions of Article 25 of the Consumer Protection Law, which stipulates that the supplier must return the goods and refund them or replace them or repair them free of charge if the consumer finds fault with them. The Public Prosecution, in turn, brought it to the competent court, which issued a conviction for a breach of the Consumer Protection Law by not complying with the restoration, replacement or repair of the defective product to the consumer. The court fined the first OMR 2000, fined the second OMR 5000 and referred the civil claim to the competent court.
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Based on the facts of the complaint, the matter was referred to the Public Prosecution to initiate the public proceedings as the complained violated the provisions of Article 25 of the Consumer Protection Law, which stipulates that the supplier must return the goods and refund them or replace them or repair them free of charge if the consumer finds fault with them. The Public Prosecution, in turn, brought it to the competent court, which issued a conviction for a breach of the Consumer Protection Law by not complying with the restoration, replacement or repair of the defective product to the consumer. The court fined the first OMR 2000, fined the second OMR 5000 and referred the civil claim to the competent court.]]>61096fbf-5cc4-4114-b440-8db761940d3cSat, 12 May 2018 20:00:00 GMT
The Directorate General of Consumer Protection in North Batinah Governorate, in collaboration with the Public Prosecution, recently organized a lecture entitled "Legal and Technical Assets and Skills in Investigations and Settlement of Disputes in Complaints using Judicial Methods".

The lecture, presented by Mr. Ali bin Said Al-Badai, Chief Prosecutor and Mr. Saif bin Salem Al-Hinai, a second public prosecutor. It addressed a number of topics including how to check the notes and complaints in terms of verification of the quality jurisdiction as well as the verification of spatial jurisdiction where the crime occurred.
The lecture also touched on how to control the violation in terms of moving and inspecting the site where violation takes place to show the type and effects and to inspect the product or service to reveal the truth through the place, people and conditions on the site. It also dealt with the basics of collecting information on crime through the use of experts and the examination of goods to verify that they violated the specifications and standards or the case of fraud, and the basis of arrest and inspection. Finally, the lecture dealt with the nature of penal disputes in that it is the way the state resorted to punishing anyone who violates the legal rules that include penal punishment.
The two lecturers also introduced the various disputes in various aspects including penal punishment and financial fines or one of them. The methods of resolving criminal disputes in consumer protection cases were also explained through the public prosecution, through which a case is either reserved according to the relevant reservation aspects, criminal order is taken or a case is referred to the competent court.

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The lecture also touched on how to control the violation in terms of moving and inspecting the site where violation takes place to show the type and effects and to inspect the product or service to reveal the truth through the place, people and conditions on the site. It also dealt with the basics of collecting information on crime through the use of experts and the examination of goods to verify that they violated the specifications and standards or the case of fraud, and the basis of arrest and inspection. Finally, the lecture dealt with the nature of penal disputes in that it is the way the state resorted to punishing anyone who violates the legal rules that include penal punishment.
The two lecturers also introduced the various disputes in various aspects including penal punishment and financial fines or one of them. The methods of resolving criminal disputes in consumer protection cases were also explained through the public prosecution, through which a case is either reserved according to the relevant reservation aspects, criminal order is taken or a case is referred to the competent court.

]]>b3733f71-3a97-45cf-b9a4-62d8a844dff6Sun, 06 May 2018 20:00:00 GMT
The Consumer Protection Department in Al-Sharqiyah South Governorate, in cooperation with the Directorate General of Education in the Governorate, concluded the evaluation of the schools that participated in the Consumer Protection competition in (Knowledge of my rights is a protection for me) project for the school year 2017/2018.

The evaluation committee members visited the participant schools: Abdulrahman Bin Auf Private School, Al-Barem Private School, Dar Al-Manhal Private School, Sur Private School, Shams Al-Ma’arifa Private School, Abdullah Bin Abbas Private School and Ja’lan Private School. The committee members met with the schools’ administration staff and students to know about the initiatives, and the activities in the Consumer Protection competition which is a part of (Knowledge of my rights is a protection for me) project.
The members made sure of the schools’ compliance with the evaluation elements such as: raising the students awareness of consumers rights and consumer protection issues, as well as, the provision of programs and initiatives supporting the promotion of consumer culture.
The Director of the Department, Mr. Khamis Mubarak Al-Jawi Al-Uraimi mentioned that the competition is aimed at passing PACP message to all segments of the community, and in particular the students, to raise their consumer awareness and to let them know of the rights, and duties to protect themselves from wrong practices, and to raise a generation with solid foundation of awareness and the right concept, which will contribute in fortifying the community from the wrong practices, enhance and adjust the unwanted behavioral patterns and concepts which will positively reflect economically, socially and health wise on the
Mr. Al-Uraimi also indicated that (Knowledge of my rights is a protection for me) project is being implemented for the first time this year, with the hope that it will go as planned, and to be expanded to be implemented in all the schools in and outside Al-Sharqiyah South Governorate.
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The members made sure of the schools’ compliance with the evaluation elements such as: raising the students awareness of consumers rights and consumer protection issues, as well as, the provision of programs and initiatives supporting the promotion of consumer culture.
The Director of the Department, Mr. Khamis Mubarak Al-Jawi Al-Uraimi mentioned that the competition is aimed at passing PACP message to all segments of the community, and in particular the students, to raise their consumer awareness and to let them know of the rights, and duties to protect themselves from wrong practices, and to raise a generation with solid foundation of awareness and the right concept, which will contribute in fortifying the community from the wrong practices, enhance and adjust the unwanted behavioral patterns and concepts which will positively reflect economically, socially and health wise on the
Mr. Al-Uraimi also indicated that (Knowledge of my rights is a protection for me) project is being implemented for the first time this year, with the hope that it will go as planned, and to be expanded to be implemented in all the schools in and outside Al-Sharqiyah South Governorate.
]]>2b7026b4-5dff-4eff-8b73-f7559e33b1efSun, 06 May 2018 20:00:00 GMT
The Consumer Protection Department in Al-Seeb as represented by the complaints division was able to recover OMR 27,818 for a number of consumers in April 2018, in exerted efforts to amicably solve the complaints lodged by the consumers.

The recovered amounts came from different businesses, with manpower recruitment services topping the list with OMR 12,070, Other services OMR 3,850, phones and phone services OMR 2,364, carpet and furniture shops OMR 2,200, car maintenance workshops OMR 2,112, travel and tourism services OMR 1,500, Spare parts OMR 1,435, aluminum and blacksmithing OMR 1415,contracting and building materials OMR 455, Kitchen sector OMR 200, while the total recovered amount from electric and electronic devices, tires, beauty parlors and barber shops, and clothing and textile was OMR 217.
Mr. Ziad Al-Wuhaibi, the Head of the Department stated that these recovered amounts represent a result of the department efforts to protect the right of the consumers in all sectors, through various available means, he further indicated that the department is working tirelessly to protect the rights of the consumers as per the legal procedures applicable in that regard.

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Mr. Ziad Al-Wuhaibi, the Head of the Department stated that these recovered amounts represent a result of the department efforts to protect the right of the consumers in all sectors, through various available means, he further indicated that the department is working tirelessly to protect the rights of the consumers as per the legal procedures applicable in that regard.

]]>20157768-3e1a-43ea-8c99-3eeeb66d50c5Sun, 06 May 2018 20:00:00 GMT
PACP organized a lecture entitled (Let’s be with them) in PACPHQ, in cooperation with the Ministry of Education as represented by the special programs department
, this lecture is a part of a program regarding learning difficulties executed by the Directorate General of Education Programs at the Ministry of Education, as a part of the activities in the Gulf Day for Learning Difficulties, which is held on May 3 annually. Several PACP employees participated in the lecture.
The lecture was presented by Ibtisam Al-Rasadi, and Ghalia Al-Mashaikhi, learning difficulties supervisors in the Public Authority, they spoke about the definition of learning difficulties, delayed learning and delayed studies, and the characteristics and patterns, they also spoke about the general guidelines on the methods to deal with students with learning difficulties, and gave an overview regarding the learning difficulties program in Oman.
The program is aimed at the provision of information, skills and expertise to the community in general, in order to raise awareness with regards to learning difficulties and shed the light on the importance of the early detection of the learning difficulties signs in children and to familiarize the community with the services offered by the ministry, and the mechanism for receiving and benefiting from these services.

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The lecture was presented by Ibtisam Al-Rasadi, and Ghalia Al-Mashaikhi, learning difficulties supervisors in the Public Authority, they spoke about the definition of learning difficulties, delayed learning and delayed studies, and the characteristics and patterns, they also spoke about the general guidelines on the methods to deal with students with learning difficulties, and gave an overview regarding the learning difficulties program in Oman.
The program is aimed at the provision of information, skills and expertise to the community in general, in order to raise awareness with regards to learning difficulties and shed the light on the importance of the early detection of the learning difficulties signs in children and to familiarize the community with the services offered by the ministry, and the mechanism for receiving and benefiting from these services.

]]>7bf33096-bf81-4878-8743-1e3d92041147Sat, 05 May 2018 20:00:00 GMT
The Primary Court and the Court of Appeal in wilayats of Nizwa and Izki have recently pronounced four verdicts against commercial establishments, for violating the Consumer Protection Law as promulgated by Royal Decree No. 66/2014. The verdicts penalized the violators in jail time and fines.
nd services.

The first verdict: The Consumer Protection Department in Al-Dakhiliyah received a consumer complaint stating that he agreed with a commercial establishment in Nizwa on the design of doors. The establishment failed to get the job done because the worker ran away, and even denied the issued invoice, therefore, the consumer lodged his complaint. The department took the necessary measures then referred the case to the Public Prosecution in Nizwa which conducted an investigation and issued a verdict in absentia against the first Asian accused, and against the second Omani accused in his presence. The verdict came in conviction of improper rendering of services and fined them OMR 500 each, suspended for public right, and to equally pay the legal fees, and the civil claim was dropped due to abdication.
The second verdict was pronounced by the Primary Court in Nizwa regarding a complaint lodged by a consumer stating that he agreed with a commercial establishment to paint the exterior of his house, yet the establishment stalled in the execution of the work, therefore, he lodged his complaint. The department referred the case to the Public Prosecution which conducted an investigation and referred the case to the Primary Court which convicted the accused for not rendering the service on time, in six months jail time and a fined of OMR 100 with the suspension of the civil penalty only, as long as he pays the plaintiff an amount of OMR 600, along with the legal fees and if the accused failed the penalty shall be executed.
The accused did not accept the verdict and appealed before the Court of Appeal, undertaking to pay the full amount with a chance for the accused to pay, the court accepted the form of appeal and confirmed the appealed verdict, and sufficed to executing the jail time (three and a half months) and the confirmed the plaintiff withdrawal of the civil claim for the payment of the amount, and was obligated to pay the fees
The third verdict was regarding a complaint lodged by a consumer, stating that he agreed with one of the commercial establishments in wilayat of Izki. The agreement was about building a house in Nizwa, when the establishment finished the construction of the house, the consumer noticed that the floor tiles and the sewer pipes were not properly installed. Since the consumer was not able to solve the problem so he lodged a complaint with the department, which took the necessary measures regarding the complaint then referred the case to the Public Prosecution Department in Nizwa. The Public Prosecution referred the case to the Primary Court that convicted the accused for not properly rendering a service in 3 months jail time suspended and a fine for the public right, an amount of OMR 100 as well as paying the legal expenses and referred the civil claim to the competent court.
The fourth verdict was regarding a complaint from a consumer stating the he agreed to do decor works with one of the commercial establishments in Izki, yet the establishment was stalling in the execution of the work on time, which eventually lead the consumer to lodge his complaint to the department. The department took the necessary measures and referred the case to the Public Prosecution Department in Izki which convicted the accused in the misdemeanor of improper provision of services and fined the accused an amount of OMR 200.
PACP advises all traders and providers to abide by the Consumer Protection Law and its Executive Bylaws in order to avoid legal liability, and further to have transparency, credibility and avoid false and misleading advertising during the promotion of commodities a
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The second verdict was pronounced by the Primary Court in Nizwa regarding a complaint lodged by a consumer stating that he agreed with a commercial establishment to paint the exterior of his house, yet the establishment stalled in the execution of the work, therefore, he lodged his complaint. The department referred the case to the Public Prosecution which conducted an investigation and referred the case to the Primary Court which convicted the accused for not rendering the service on time, in six months jail time and a fined of OMR 100 with the suspension of the civil penalty only, as long as he pays the plaintiff an amount of OMR 600, along with the legal fees and if the accused failed the penalty shall be executed.
The accused did not accept the verdict and appealed before the Court of Appeal, undertaking to pay the full amount with a chance for the accused to pay, the court accepted the form of appeal and confirmed the appealed verdict, and sufficed to executing the jail time (three and a half months) and the confirmed the plaintiff withdrawal of the civil claim for the payment of the amount, and was obligated to pay the fees
The third verdict was regarding a complaint lodged by a consumer, stating that he agreed with one of the commercial establishments in wilayat of Izki. The agreement was about building a house in Nizwa, when the establishment finished the construction of the house, the consumer noticed that the floor tiles and the sewer pipes were not properly installed. Since the consumer was not able to solve the problem so he lodged a complaint with the department, which took the necessary measures regarding the complaint then referred the case to the Public Prosecution Department in Nizwa. The Public Prosecution referred the case to the Primary Court that convicted the accused for not properly rendering a service in 3 months jail time suspended and a fine for the public right, an amount of OMR 100 as well as paying the legal expenses and referred the civil claim to the competent court.
The fourth verdict was regarding a complaint from a consumer stating the he agreed to do decor works with one of the commercial establishments in Izki, yet the establishment was stalling in the execution of the work on time, which eventually lead the consumer to lodge his complaint to the department. The department took the necessary measures and referred the case to the Public Prosecution Department in Izki which convicted the accused in the misdemeanor of improper provision of services and fined the accused an amount of OMR 200.
PACP advises all traders and providers to abide by the Consumer Protection Law and its Executive Bylaws in order to avoid legal liability, and further to have transparency, credibility and avoid false and misleading advertising during the promotion of commodities a]]>f06e0984-eef2-4a41-9ca2-565ae50966f5Sat, 05 May 2018 20:00:00 GMT
The Consumer Protection Department in Al-Dhahira has recently been able to recover more than OMR 16,000 for a consumer though an amicable settlement, this comes as a part of PACP’s efforts to resolve the complaints and reports by the consumers in all possible means.

The department received a consumer complaint stating that he bought a 4X4 car from a dealer in the governorate. After two days of receiving the car, he discovered that the car is not usable due to noise coming from the interior of the vehicle, and debris and dust enter the vehicle while driving, the car suffered from rust underneath as well as a technical defect in the steering wheel. The vehicle was taken to the dealer’s service section, yet, the driver noticed that the problems did not fully go away, therefore, he requested a full refund. The dealer stalled to process the consumer’s request therefore, he resorted to the department which immediately took the necessary measures regarding these complaints, especially that the dealer did not disclose the defects to the consumer as per article 29 of the Consumer Protection Law. An amicable settlement was reached to refund the consumer an amount of OMR 16,200 that he paid for the car.
PACP advises all providers to inform the consumers regarding the commodities that they want to buy prior to making a purchase and prove that in a contract or an invoice to avoid post purchase legal actions.
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PACP advises all providers to inform the consumers regarding the commodities that they want to buy prior to making a purchase and prove that in a contract or an invoice to avoid post purchase legal actions.]]>02e6ceaa-9d80-439f-9066-0ebc2b9ef9dbSat, 05 May 2018 20:00:00 GMT
The Primary Court and the Court of Appeal in wilayats of Nizwa and Izki have recently pronounced four verdicts against commercial establishments, for violating the Consumer Protection Law as promulgated by Royal Decree No. 66/2014. The verdicts penalized the violators in jail time and fines.

The first verdict: The Consumer Protection Department in Al-Dakhiliyah received a consumer complaint stating that he agreed with a commercial establishment in Nizwa on the design of doors. The establishment failed to get the job done because the worker ran away, and even denied the issued invoice, therefore, the consumer lodged his complaint. The department took the necessary measures then referred the case to the Public Prosecution in Nizwa which conducted an investigation and issued a verdict in absentia against the first Asian accused, and against the second Omani accused in his presence. The verdict came in conviction of improper rendering of services and fined them OMR 500 each, suspended for public right, and to equally pay the legal fees, and the civil claim was dropped due to abdication.
The second verdict was pronounced by the Primary Court in Nizwa regarding a complaint lodged by a consumer stating that he agreed with a commercial establishment to paint the exterior of his house, yet the establishment stalled in the execution of the work, therefore, he lodged his complaint. The department referred the case to the Public Prosecution which conducted an investigation and referred the case to the Primary Court which convicted the accused for not rendering the service on time, in six months jail time and a fined of OMR 100 with the suspension of the civil penalty only, as long as he pays the plaintiff an amount of OMR 600, along with the legal fees and if the accused failed the penalty shall be executed.
The accused did not accept the verdict and appealed before the Court of Appeal, undertaking to pay the full amount with a chance for the accused to pay, the court accepted the form of appeal and confirmed the appealed verdict, and sufficed to executing the jail time (three and a half months) and the confirmed the plaintiff withdrawal of the civil claim for the payment of the amount, and was obligated to pay the fees
The third verdict was regarding a complaint lodged by a consumer, stating that he agreed with one of the commercial establishments in wilayat of Izki. The agreement was about building a house in Nizwa, when the establishment finished the construction of the house, the consumer noticed that the floor tiles and the sewer pipes were not properly installed. Since the consumer was not able to solve the problem so he lodged a complaint with the department, which took the necessary measures regarding the complaint then referred the case to the Public Prosecution Department in Nizwa. The Public Prosecution referred the case to the Primary Court that convicted the accused for not properly rendering a service in 3 months jail time suspended and a fine for the public right, an amount of OMR 100 as well as paying the legal expenses and referred the civil claim to the competent court.
The fourth verdict was regarding a complaint from a consumer stating the he agreed to do decor works with one of the commercial establishments in Izki, yet the establishment was stalling in the execution of the work on time, which eventually lead the consumer to lodge his complaint to the department. The department took the necessary measures and referred the case to the Public Prosecution Department in Izki which convicted the accused in the misdemeanor of improper provision of services and fined the accused an amount of OMR 200.
PACP advises all traders and providers to abide by the Consumer Protection Law and its Executive Bylaws in order to avoid legal liability, and further to have transparency, credibility and avoid false and misleading advertising during the promotion of commodities and services.

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The second verdict was pronounced by the Primary Court in Nizwa regarding a complaint lodged by a consumer stating that he agreed with a commercial establishment to paint the exterior of his house, yet the establishment stalled in the execution of the work, therefore, he lodged his complaint. The department referred the case to the Public Prosecution which conducted an investigation and referred the case to the Primary Court which convicted the accused for not rendering the service on time, in six months jail time and a fined of OMR 100 with the suspension of the civil penalty only, as long as he pays the plaintiff an amount of OMR 600, along with the legal fees and if the accused failed the penalty shall be executed.
The accused did not accept the verdict and appealed before the Court of Appeal, undertaking to pay the full amount with a chance for the accused to pay, the court accepted the form of appeal and confirmed the appealed verdict, and sufficed to executing the jail time (three and a half months) and the confirmed the plaintiff withdrawal of the civil claim for the payment of the amount, and was obligated to pay the fees
The third verdict was regarding a complaint lodged by a consumer, stating that he agreed with one of the commercial establishments in wilayat of Izki. The agreement was about building a house in Nizwa, when the establishment finished the construction of the house, the consumer noticed that the floor tiles and the sewer pipes were not properly installed. Since the consumer was not able to solve the problem so he lodged a complaint with the department, which took the necessary measures regarding the complaint then referred the case to the Public Prosecution Department in Nizwa. The Public Prosecution referred the case to the Primary Court that convicted the accused for not properly rendering a service in 3 months jail time suspended and a fine for the public right, an amount of OMR 100 as well as paying the legal expenses and referred the civil claim to the competent court.
The fourth verdict was regarding a complaint from a consumer stating the he agreed to do decor works with one of the commercial establishments in Izki, yet the establishment was stalling in the execution of the work on time, which eventually lead the consumer to lodge his complaint to the department. The department took the necessary measures and referred the case to the Public Prosecution Department in Izki which convicted the accused in the misdemeanor of improper provision of services and fined the accused an amount of OMR 200.
PACP advises all traders and providers to abide by the Consumer Protection Law and its Executive Bylaws in order to avoid legal liability, and further to have transparency, credibility and avoid false and misleading advertising during the promotion of commodities and services.

]]>e9c0c41b-f9e5-4006-a9a9-9483409b4123Wed, 02 May 2018 20:00:00 GMT
The Consumer Protection Department in Khasab has recently organized an inspection and awareness campaign in Kamzar village in wilayat of Khasab, which reflects the department care in terms of maintaining a safe consumer market, and to instill safe consumer culture among the members of the community.

The department presented a lecture regarding the rights and duties of the consumers in Muhammad Bin Al-Saleh Al-Muntafaki school for Basic Education. The lecture covered PACP jurisdictions and role in promoting safe consumer culture among all members of the community of different age categories, rights and duties in addition to other topics such as the differentiation between original and counterfeit commodities and safe shopping techniques such as reading the validity date and nutrition information.
The inspection campaigns included a number of commercial venues in Kamzar marine village which is a 45 minute away from Khasab by boat. This comes in an effort to make the market secure and free of anything that might harm the health and safety of the consumers, the inspection confirmed the safety of the featured products and ensured not raising the prices of the commodities due to the location of the village since it is far from the wilayat center.
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The department presented a lecture regarding the rights and duties of the consumers in Muhammad Bin Al-Saleh Al-Muntafaki school for Basic Education. The lecture covered PACP jurisdictions and role in promoting safe consumer culture among all members of the community of different age categories, rights and duties in addition to other topics such as the differentiation between original and counterfeit commodities and safe shopping techniques such as reading the validity date and nutrition information.
The inspection campaigns included a number of commercial venues in Kamzar marine village which is a 45 minute away from Khasab by boat. This comes in an effort to make the market secure and free of anything that might harm the health and safety of the consumers, the inspection confirmed the safety of the featured products and ensured not raising the prices of the commodities due to the location of the village since it is far from the wilayat center.
]]>8a00586a-8fca-415d-b8fc-260b64ba8950Wed, 02 May 2018 20:00:00 GMT
The Primary Court in Al-Rustaq has recently issued four verdicts against a number of commercial establishments, for violating the Consumer Protection Law, the accused were convicted, fined and imprisoned.
The first verdict: The department received a consumer complaint stating that he agreed, and contracted with an establishment that does decorations to paint and decorate his house within a month from the commencement date of the agreement, however, the establishment did not commit to the duration as set in the contract, and the work had some defects, and was different than the model that was agreed upon.
The case file was referred to the Public Prosecution which conducted an investigation and referred the case file to the competent court. The court convicted the accused for the violation of the Consumer Protection Law, and the lack of credibility and transparency in rendering the service. The accused was fined an amount of OMR 2,000, of which OMR is to be paid along with fees.
The second verdict: The accused and the complainer agreed on plaster and decoration works, which were to be completed within 90 days, yet the establishment did not commit to the deadline in stark violation of the Consumer Protection Law. The case file was referred to the Public Prosecution which conducted an investigation then referred the case to the competent court which convicted in the misdemeanor of lacking transparency, and credibility in rending the service, they were fined an amount of OMR 2000, of which 100 to be paid.
The third verdict: The department received a complaint from a consumer who agreed with an establishment to revamp his house on a contract that stipulated a completion time within a month of the agreement, yet the establishment did not commit to the deadline in stark violation of the Consumer Protection Law.
The case file was referred to the Public Prosecution by the department, which conducted an investigation then referred the case to the competent court which convicted the accused in the misdemeanor of lacking transparency and credibility in rending the service, and improper rendering of the services. The accused was penalized of suspended three months jail time and fined an amount of OMR 100. The two penalties were combined, and the accused was obligated to pay the fees.
The fourth verdict: A School complained regarding a commercial establishment that sells food in the canteen, the law enforcement officers conducted an investigation, and a field visit to discover that certain items were expired (cakes and cookies), these items were massively sold to the school students. The employee in charge of the canteen acknowledged that the establishment gave the canteen a mix of valid and expired foods. An official from the company was summoned, and he categorically denied his connection with the commodities sold in the canteen, in violation of article 7 prohibiting the dealing in counterfeit and corrupt commodities. The case was referred to the Public Prosecution and then to the competent court which pronounced the verdict of three months jail time with the obligation to pay the fees, confiscation of goods, and the accused was to be released on OMR 300 bail unless he was held for another reason, in addition to paying the fees.
These verdicts come as a confirmation of PACP role in the protecting consumer rights and dealing with all those who do not comply with the provisions of, laws and legislations related to consumer protection.

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The first verdict: The department received a consumer complaint stating that he agreed, and contracted with an establishment that does decorations to paint and decorate his house within a month from the commencement date of the agreement, however, the establishment did not commit to the duration as set in the contract, and the work had some defects, and was different than the model that was agreed upon.
The case file was referred to the Public Prosecution which conducted an investigation and referred the case file to the competent court. The court convicted the accused for the violation of the Consumer Protection Law, and the lack of credibility and transparency in rendering the service. The accused was fined an amount of OMR 2,000, of which OMR is to be paid along with fees.
The second verdict: The accused and the complainer agreed on plaster and decoration works, which were to be completed within 90 days, yet the establishment did not commit to the deadline in stark violation of the Consumer Protection Law. The case file was referred to the Public Prosecution which conducted an investigation then referred the case to the competent court which convicted in the misdemeanor of lacking transparency, and credibility in rending the service, they were fined an amount of OMR 2000, of which 100 to be paid.
The third verdict: The department received a complaint from a consumer who agreed with an establishment to revamp his house on a contract that stipulated a completion time within a month of the agreement, yet the establishment did not commit to the deadline in stark violation of the Consumer Protection Law.
The case file was referred to the Public Prosecution by the department, which conducted an investigation then referred the case to the competent court which convicted the accused in the misdemeanor of lacking transparency and credibility in rending the service, and improper rendering of the services. The accused was penalized of suspended three months jail time and fined an amount of OMR 100. The two penalties were combined, and the accused was obligated to pay the fees.
The fourth verdict: A School complained regarding a commercial establishment that sells food in the canteen, the law enforcement officers conducted an investigation, and a field visit to discover that certain items were expired (cakes and cookies), these items were massively sold to the school students. The employee in charge of the canteen acknowledged that the establishment gave the canteen a mix of valid and expired foods. An official from the company was summoned, and he categorically denied his connection with the commodities sold in the canteen, in violation of article 7 prohibiting the dealing in counterfeit and corrupt commodities. The case was referred to the Public Prosecution and then to the competent court which pronounced the verdict of three months jail time with the obligation to pay the fees, confiscation of goods, and the accused was to be released on OMR 300 bail unless he was held for another reason, in addition to paying the fees.
These verdicts come as a confirmation of PACP role in the protecting consumer rights and dealing with all those who do not comply with the provisions of, laws and legislations related to consumer protection.

]]>1b923272-e2e2-416b-a02f-094cc1924697Wed, 02 May 2018 20:00:00 GMT
PACP launched a recall campaign in cooperation with Moosa Abdul Rahman Hassan & Co
on 3/5/2018, of 23 GMC Sierra cars (2011 - 2015) with VINs 1GD319CG3FF65-790 - 1GD319CG3BF120815, 1GD329CG0FF673019 - 1GD329CG6BF118912, 1GD429CG0BF188040 -1GD429CG3BF151516.
The reason behind the recall is a possible defect in the fuel level sensor in the front fuel tank, which might cause an overfill. In rare incidences, the front tank overfills, and the excess pressure may cause the front tank to expand and contact the driveshaft, possibly resulting in a hole in the tank. The dealership shall replace the fuel pump for the back tank and check the front tank for any damage, as for models 2011 - 2014, the fuel level sensor in the bank tank will also be replaced.
These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas.

]]>
The reason behind the recall is a possible defect in the fuel level sensor in the front fuel tank, which might cause an overfill. In rare incidences, the front tank overfills, and the excess pressure may cause the front tank to expand and contact the driveshaft, possibly resulting in a hole in the tank. The dealership shall replace the fuel pump for the back tank and check the front tank for any damage, as for models 2011 - 2014, the fuel level sensor in the bank tank will also be replaced.
These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas.

]]>1cfe88f6-165d-4ec6-9587-023a905f7078Tue, 01 May 2018 20:00:00 GMT
The Consumer Protection Department in Al-Sharqiyah North Governorate was able to recover OMR 9,881 for consumers during the first half of 2018 according to the statistical indexes report by the department.
These recovered amounts are a part of the exerted efforts by the department to solve the consumer complaints through amicable settlement.
The recovered amounts came from different businesses as OMR 6500 was recovered from Construction and contracting, OMR 1750 from manpower recruitment, OMR 714 from tires sale shops, OMR 349 from car and car-related services and OMR 192 from electric and electronic devices.
The report also indicated that there were 46 violations for reasons such as: selling expired goods, discrepancies in standards and specifications, offering sales without permission. The administrative fines for these violations totaled OMR 5,950.
The department received 8 complaints and 78 reports from various businesses and dealt with all of the complaints, violations, and reports by taking the required measures as stipulated in the Consumer Protection Law, and other related resolutions, some were solved amicably while others were referred to the Public Prosecution and then to the competent courts. Eight verdicts were pronounced in favor of the department, and OMR 2,300 in fines. The report further indicated that the department organized 23 awareness exhibits and functions.
]]>
The recovered amounts came from different businesses as OMR 6500 was recovered from Construction and contracting, OMR 1750 from manpower recruitment, OMR 714 from tires sale shops, OMR 349 from car and car-related services and OMR 192 from electric and electronic devices.
The report also indicated that there were 46 violations for reasons such as: selling expired goods, discrepancies in standards and specifications, offering sales without permission. The administrative fines for these violations totaled OMR 5,950.
The department received 8 complaints and 78 reports from various businesses and dealt with all of the complaints, violations, and reports by taking the required measures as stipulated in the Consumer Protection Law, and other related resolutions, some were solved amicably while others were referred to the Public Prosecution and then to the competent courts. Eight verdicts were pronounced in favor of the department, and OMR 2,300 in fines. The report further indicated that the department organized 23 awareness exhibits and functions.
]]>bd4c5db0-fc53-4cec-8629-2a6767b13eb6Tue, 01 May 2018 20:00:00 GMT
The Consumer Protection Department in Seeb, in cooperation with Aisha Al-Rasbiah School for Girls, has recently organized an awareness exhibit regarding the safe consumer culture, in joint cooperation between
PACP and various agencies to promote consumer awareness among the community segments.
the exhibition included an explanation of PACP role, and its work to educate the consumers, as well as, an introduction of the electronic gateway, programs and awareness applications, in addition to other services that PACP offers. The exhibit further included banned materials and others that do not fit standards and specifications and other fake goods. The visitors were educated regarding the danger of using such materials and how to differentiate between them and the originals, and received PACP awareness publications

]]>
the exhibition included an explanation of PACP role, and its work to educate the consumers, as well as, an introduction of the electronic gateway, programs and awareness applications, in addition to other services that PACP offers. The exhibit further included banned materials and others that do not fit standards and specifications and other fake goods. The visitors were educated regarding the danger of using such materials and how to differentiate between them and the originals, and received PACP awareness publications

]]>18743209-535f-405e-aa31-927cc1153771Tue, 01 May 2018 20:00:00 GMT
PACP, in cooperation with Arabian Car Marketing launched a recall of 10 Ford F-150 (2018) cars with VINs 1FTEW1EG3JFC07013 -1FTFW1RGXJFB36343.
The affected vehicles may have an automatic transmission gear shift cable locking clip that is not fully seated which might result in setting the car gear in a different setting than the gear lever position.
These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas.

]]>
The affected vehicles may have an automatic transmission gear shift cable locking clip that is not fully seated which might result in setting the car gear in a different setting than the gear lever position.
These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas.

]]>d79a6d41-057d-4086-abe2-7c9d1c2c9254Mon, 30 Apr 2018 20:00:00 GMT
The Public Authority for Consumer Protection (PACP), in cooperation with the Arab Car Marketing Company, has launched a recall campaign for 403 Ford Fusion and Lincoln MKZ 2014 to 2018.

The Arabian Car Marketing Company has started recall of 368 Ford Fusion cars with chassis numbers 3FA6P0G70ER209809-1FAHP2D89DG182603, 1FAHP2D8XDG106839-3FA6P0H7XGR363025, and MKZ Lincoln cars with chassis numbers 3LN6L2GK0ER836284 - 3LN6L2JKXGR607414.
The recall is due to the possibility that the nut cannot link the steering wheel to maintain the torque, which may lead to the lessening of the wheel over time and if not fixed the steering wheel may be separated from the steering pole, and the company will examine and replace steering wheel nut.
These recalls emphasize the efforts of the Authority in the field of traffic safety, and in line with its continuous concern to conduct continuous reviews of all the products offered in the Sultanate's markets in order to provide the necessary protection for consumers in all fields.
]]>
The recall is due to the possibility that the nut cannot link the steering wheel to maintain the torque, which may lead to the lessening of the wheel over time and if not fixed the steering wheel may be separated from the steering pole, and the company will examine and replace steering wheel nut.
These recalls emphasize the efforts of the Authority in the field of traffic safety, and in line with its continuous concern to conduct continuous reviews of all the products offered in the Sultanate's markets in order to provide the necessary protection for consumers in all fields.]]>232a7f4c-9e32-4a5b-8674-7391a339097cMon, 30 Apr 2018 20:00:00 GMT
The Department of Consumer Protection in South Batinah Governorate has recently recovered RO 1330 for consumers as part of the efforts exerted by the Department to resolve complaints received by consumers through friendly settlement methods.
The story began when the Department received a complaint from a consumer against a commercial enterprise in the aluminum, blacksmithing and carpentry industry in violation of the agreement signed between them, which led to the delay in the installation of doors and windows for more than a year. In addition, the quality of the glass which was installed does not correspond with agreement. A meeting between the two parties was arranged and a friendly settlement between them was reached to return an amount of RO (900) to the consumer.
The details of the other incident are summarized in the supplier's breach of agreement with the consumer through the delay in delivery of windows and the appearance of defects after installation, which prompted the consumer to file his complaint to the Department. Accordingly, a meeting between the two parties was made to resolve the issue and amicable settlement was reached. An amount of RO 430 was returned to the consumer.
]]>
The details of the other incident are summarized in the supplier's breach of agreement with the consumer through the delay in delivery of windows and the appearance of defects after installation, which prompted the consumer to file his complaint to the Department. Accordingly, a meeting between the two parties was made to resolve the issue and amicable settlement was reached. An amount of RO 430 was returned to the consumer.]]>0a1a7c5d-dccc-4732-a28f-fc244c07f4f0Mon, 30 Apr 2018 20:00:00 GMT
The Directorate General of Consumer Protection in the Governorate of North Batinah managed to recover a total of 44543.9 Omani Rials for consumers and 8230 Omani Rials for administrative fines during the first quarter of 2018 according to the statistical indicators report in the Department of Studies and Development. The consumer in resolving the complaints received from consumers by friendly means.

This comes as part of the efforts exerted by the Public Authority for Consumer Protection (PACP) to resolve complaints received by consumers through friendly settlement methods.
The returns were distributed to a number of sectors. The labour services sector came first with a refund of OMR 24,815, while OMR 4,286 was recovered in the aluminum, blacksmithing and carpentry sector, followed by the automotive sector and its services with a recoverable amount of OMR 3,442, and OMR 1,670 in the construction and building materials sector. In addition, OMR 1,531.5 was returned in the furniture sector OMR 921 in the travel and tourism services sector and. Other recoveries amounting to OMR (10063.4) were distributed in the sectors of vehicles repair workshops, tires, spare parts, kitchens, telephones and its services, salons, cosmetics, electronics, textiles, services, and other goods and services.
The report also pointed out that the total administrative fines during the same period amounted to OMR 8230 which were divided into a number of fines, including the sale and supply of expired goods, the difference in price between the shelf and the accountant, as well as raising the price of goods and services without the approval of the Authority, as well as not providing service bills to consumers.
]]>
This comes as part of the efforts exerted by the Public Authority for Consumer Protection (PACP) to resolve complaints received by consumers through friendly settlement methods.
The returns were distributed to a number of sectors. The labour services sector came first with a refund of OMR 24,815, while OMR 4,286 was recovered in the aluminum, blacksmithing and carpentry sector, followed by the automotive sector and its services with a recoverable amount of OMR 3,442, and OMR 1,670 in the construction and building materials sector. In addition, OMR 1,531.5 was returned in the furniture sector OMR 921 in the travel and tourism services sector and. Other recoveries amounting to OMR (10063.4) were distributed in the sectors of vehicles repair workshops, tires, spare parts, kitchens, telephones and its services, salons, cosmetics, electronics, textiles, services, and other goods and services.
The report also pointed out that the total administrative fines during the same period amounted to OMR 8230 which were divided into a number of fines, including the sale and supply of expired goods, the difference in price between the shelf and the accountant, as well as raising the price of goods and services without the approval of the Authority, as well as not providing service bills to consumers.
]]>dfdb1e0b-d2cf-4072-992b-61b653f0963dMon, 30 Apr 2018 20:00:00 GMT

The Directorate General of Consumer Protection in North Batinah recently organized a lecture entitled "The Engineering of Psychological Success", with the participation of heads of departments, legal researchers, judicial control officers, administrative clerks, informants and awareness workers in the Majan Hall.
The aim was to introduce participants to advanced performance and outstanding management and to provide them with knowledge, skills and attitudes to improve their performance both practically and theoretically and to raise their performance competencies.

The lecture was presented by Hilal Al-Kharousi, a psychological consultant, during which he addressed a number of topics, including the definition of the engineering of psychological success, the stages of happiness and the factors affecting the building of personality. He also reviewed the factors affecting the personality such as the change in external and internal motives of energy, enthusiasm, flexibility and imagination. In addition, the lecturer defined the most important facts to solve problems such as self-control and expansion of the options for each problem, and highlighted the solution to the problem to make a radical change in the individual as well as the effect of that on the individual’s ability and efficiency in communicating with others, convincing them and changing their behavior and way of thinking and communication and treatment as well as its impact on their self-confidence.

]]>
The lecture was presented by Hilal Al-Kharousi, a psychological consultant, during which he addressed a number of topics, including the definition of the engineering of psychological success, the stages of happiness and the factors affecting the building of personality. He also reviewed the factors affecting the personality such as the change in external and internal motives of energy, enthusiasm, flexibility and imagination. In addition, the lecturer defined the most important facts to solve problems such as self-control and expansion of the options for each problem, and highlighted the solution to the problem to make a radical change in the individual as well as the effect of that on the individual’s ability and efficiency in communicating with others, convincing them and changing their behavior and way of thinking and communication and treatment as well as its impact on their self-confidence.

]]>b6fd995b-906b-41a5-91b9-1d8d1775fb9cSun, 29 Apr 2018 20:00:00 GMT
The Consumer Protection Department of Al Rustaq recently organized awareness events for the villages of Al Hoqain as part of the "we will reach you wherever you are" initiative, aimed at spreading consumer awareness and culture and informing consumers of their rights and duties.

The events included the presentation of a paper entitled “Consciously consume and know your rights”, in the hall of Al Hoqain Sporting and Cultural Club. The paper included a number of topics, including an introduction to the Authority and its terms of reference, the introduction to consumer protection law issued by Royal Decree No. 66/2014 and its executive regulations, some resolutions on banning the circulation of some commodities, highlighting consumer rights approved by legislation and laws. Additionally, the paper included as the introduction to complaints mechanism and communications, accompanied with some photographs of some of the Authority’s seizures, and the presentation of a number of awareness films.
]]>
The events included the presentation of a paper entitled “Consciously consume and know your rights”, in the hall of Al Hoqain Sporting and Cultural Club. The paper included a number of topics, including an introduction to the Authority and its terms of reference, the introduction to consumer protection law issued by Royal Decree No. 66/2014 and its executive regulations, some resolutions on banning the circulation of some commodities, highlighting consumer rights approved by legislation and laws. Additionally, the paper included as the introduction to complaints mechanism and communications, accompanied with some photographs of some of the Authority’s seizures, and the presentation of a number of awareness films.
]]>e14aec83-a2d3-4f96-82fd-a2b184b303a7Sat, 28 Apr 2018 20:00:00 GMT
The Department of Consumer Protection in Dhofar recently received a number of students from the Faculty of Commerce and Administrative Sciences at Dhofar University as part of the efforts of the Public Authority for Consumer Protection to spread the culture of sound consumption among all sectors of society.

The students were received by Ali bin Salem Al Basrawi, Director of the Department, who introduced the role of the Authority and its specialties and achievements in the field of consumer rights protection. The department's specialists also introduced the services provided, and explained the method of submitting complaints, their methods of research, and the steps that are taken to find quick solutions to protect the rights of consumers. In addition, the students were briefed on the mechanism of the work of quality control specialists, where the specialists explained how the handheld device works and the mechanisms used to detect counterfeit goods. The students were also introduced to samples of some goods withdrawn from the market and in violation of specifications and standards, in addition to duplicate and original goods and how to differentiate between them. At the end of the visit, a number of publications of the Authority on awareness raising were distributed to the students.

Awarded by the Institute of the Middle East Award in Dubai
Consumer Protection the 23rd Middle East Smart Government and Smart Cities Excellence Award
Head of the Authority: We seek to employ the latest intelligent ICT mechanisms to serve consumers and suppliers
Adel Al-Riyami: Tawasol system achieves the highest standards of efficiency in a more organized and economical manner.
The Public Authority for Consumer Protection (PACP) has been awarded the 23rd Middle East Smart Government and Smart Cities Excellence Award in the category of Customer Smart Services Excellence.
The award was organized by the Middle East Excellence Awards Institute in conjunction with the 24th GCC Government and Smart Cities Conference. It recognized best effective strategic ministries in the Middle East in recognition of their outstanding achievements in enhancing competitiveness in order to support and stimulate the latest mechanisms of economic growth through the systematic application and intelligent use of ICT. The honouring ceremony was held at The Ritz-Carlton Hotel at the Dubai International Financial Centre in the presence of a number of officials and stakeholders in smart government from around the world.
Dr. Said bin Khamis Al Kaabi, PACP Chairman said in a statement that they are proud to win this important competition as it emphasizes the ability of Omani institutions to excel, innovate and enhance competitiveness. He added that it is also the culmination of efforts that have been made since the establishment of PACP for continuous development and modernization in all technical fields, to keep abreast of all accelerated technologies in order to improve consumers services, and emphasize the leading role played by the Authority to be a catalyst for further achievement.
He pointed out that winning the award puts PACP in a position to exert more effort and work to maintain the level reached by it and even to rise to the highest levels, especially as it is the twentieth award during the work of the Authority relatively short age.
The Chairman emphasized the PACP’s efforts to employ the latest ICT mechanisms will activate the institutional processes and continuous follow-up of consumer activity, monitor the daily market movement and ensure that the rights of the consumer are taken in a fair manner through its work to adapt all available means to fulfill its mission to raise awareness among all segments of society, especially the groups that follow and use electronic applications, through different technologies, and their multiple systems, as access to these categories help us achieve our goal.
Mr. Adel Al Riyami, Director of IT Department, said that the system is one of the most advanced systems in the field of information technology to help consumers and suppliers solve problems quickly through providing the best electronic services. This system is an integrated platform based on direct communication between consumers and suppliers to solve the problem between them, pointing out that the consumer can inform the supplier of the complaint data and attachments by emailing the supplier complained, where the complaint is discussed between the parties through the exchange of Information and data between them to reach a solution satisfactory to the parties and the complainant can see the progress of his complaint through this system, and in case of disagreement, the consumer has the option to refer the complaint to the Commission, which, in its turn, resolves the complaint.
He added that the consumer can create a private file in the system by accessing through the PACP website, while the suppliers should apply to the Authority to create a private account of their companies where they need to provide some details. He stressed that the system works to protect consumer rights and encourage consumers to use ICT as one of the best smart ways to minimize transaction costs, simplify bureaucratic procedures, achieve the highest standards of efficiency, and publish resources that deliver e-services in a more structured and economical way.
The Middle East Institute's vision is to develop the community and to consolidate the foundations of excellence and competitiveness in institutions and leaders by highlighting achievements and honoring best practices and outstanding contributions from leaders, decision-makers, executives and institutions as well as their commitment to the pursuit of leadership and a culture of excellence and innovation in all sectors of government and business sectors. This reflects the fact that all their outstanding achievements are a milestone in the development and competitiveness process. The Middle East Institute Awards are distinguished by regional and international approaches and standards that support the development of creativity and the competition in the march of the economy at the regional and global levels. The award also covers the vital sectors that have been able to achieve tangible achievements through the application of the latest technological systems based on the knowledge of modern management, which led to change concepts and methods of dealing with the business sector and citizens and contributed positively to the growth of the national economy.
It is noteworthy that the Sultanate represented by the Information Technology Authority and the Royal Oman Police received the award at its 20th session for the categories of Smart Governance for the ICT sector and the Integrated Services category.

]]>

Awarded by the Institute of the Middle East Award in Dubai
Consumer Protection the 23rd Middle East Smart Government and Smart Cities Excellence Award
Head of the Authority: We seek to employ the latest intelligent ICT mechanisms to serve consumers and suppliers
Adel Al-Riyami: Tawasol system achieves the highest standards of efficiency in a more organized and economical manner.
The Public Authority for Consumer Protection (PACP) has been awarded the 23rd Middle East Smart Government and Smart Cities Excellence Award in the category of Customer Smart Services Excellence.
The award was organized by the Middle East Excellence Awards Institute in conjunction with the 24th GCC Government and Smart Cities Conference. It recognized best effective strategic ministries in the Middle East in recognition of their outstanding achievements in enhancing competitiveness in order to support and stimulate the latest mechanisms of economic growth through the systematic application and intelligent use of ICT. The honouring ceremony was held at The Ritz-Carlton Hotel at the Dubai International Financial Centre in the presence of a number of officials and stakeholders in smart government from around the world.
Dr. Said bin Khamis Al Kaabi, PACP Chairman said in a statement that they are proud to win this important competition as it emphasizes the ability of Omani institutions to excel, innovate and enhance competitiveness. He added that it is also the culmination of efforts that have been made since the establishment of PACP for continuous development and modernization in all technical fields, to keep abreast of all accelerated technologies in order to improve consumers services, and emphasize the leading role played by the Authority to be a catalyst for further achievement.
He pointed out that winning the award puts PACP in a position to exert more effort and work to maintain the level reached by it and even to rise to the highest levels, especially as it is the twentieth award during the work of the Authority relatively short age.
The Chairman emphasized the PACP’s efforts to employ the latest ICT mechanisms will activate the institutional processes and continuous follow-up of consumer activity, monitor the daily market movement and ensure that the rights of the consumer are taken in a fair manner through its work to adapt all available means to fulfill its mission to raise awareness among all segments of society, especially the groups that follow and use electronic applications, through different technologies, and their multiple systems, as access to these categories help us achieve our goal.
Mr. Adel Al Riyami, Director of IT Department, said that the system is one of the most advanced systems in the field of information technology to help consumers and suppliers solve problems quickly through providing the best electronic services. This system is an integrated platform based on direct communication between consumers and suppliers to solve the problem between them, pointing out that the consumer can inform the supplier of the complaint data and attachments by emailing the supplier complained, where the complaint is discussed between the parties through the exchange of Information and data between them to reach a solution satisfactory to the parties and the complainant can see the progress of his complaint through this system, and in case of disagreement, the consumer has the option to refer the complaint to the Commission, which, in its turn, resolves the complaint.
He added that the consumer can create a private file in the system by accessing through the PACP website, while the suppliers should apply to the Authority to create a private account of their companies where they need to provide some details. He stressed that the system works to protect consumer rights and encourage consumers to use ICT as one of the best smart ways to minimize transaction costs, simplify bureaucratic procedures, achieve the highest standards of efficiency, and publish resources that deliver e-services in a more structured and economical way.
The Middle East Institute's vision is to develop the community and to consolidate the foundations of excellence and competitiveness in institutions and leaders by highlighting achievements and honoring best practices and outstanding contributions from leaders, decision-makers, executives and institutions as well as their commitment to the pursuit of leadership and a culture of excellence and innovation in all sectors of government and business sectors. This reflects the fact that all their outstanding achievements are a milestone in the development and competitiveness process. The Middle East Institute Awards are distinguished by regional and international approaches and standards that support the development of creativity and the competition in the march of the economy at the regional and global levels. The award also covers the vital sectors that have been able to achieve tangible achievements through the application of the latest technological systems based on the knowledge of modern management, which led to change concepts and methods of dealing with the business sector and citizens and contributed positively to the growth of the national economy.
It is noteworthy that the Sultanate represented by the Information Technology Authority and the Royal Oman Police received the award at its 20th session for the categories of Smart Governance for the ICT sector and the Integrated Services category.

]]>bd699af6-9c03-4b30-982f-559b14838b39Sat, 28 Apr 2018 20:00:00 GMT
The Department of Consumer Protection in Dhofar recently received a number of students from the Faculty of Commerce and Administrative Sciences at Dhofar University as part of the efforts of the Public Authority for Consumer Protection to spread the culture of sound consumption among all sectors of society.

The students were received by Ali bin Salem Al Basrawi, Director of the Department, who introduced the role of the Authority and its specialties and achievements in the field of consumer rights protection. The department's specialists also introduced the services provided, and explained the method of submitting complaints, their methods of research, and the steps that are taken to find quick solutions to protect the rights of consumers. In addition, the students were briefed on the mechanism of the work of quality control specialists, where the specialists explained how the handheld device works and the mechanisms used to detect counterfeit goods. The students were also introduced to samples of some goods withdrawn from the market and in violation of specifications and standards, in addition to duplicate and original goods and how to differentiate between them. At the end of the visit, a number of publications of the Authority on awareness raising were distributed to the students.
]]>
The students were received by Ali bin Salem Al Basrawi, Director of the Department, who introduced the role of the Authority and its specialties and achievements in the field of consumer rights protection. The department's specialists also introduced the services provided, and explained the method of submitting complaints, their methods of research, and the steps that are taken to find quick solutions to protect the rights of consumers. In addition, the students were briefed on the mechanism of the work of quality control specialists, where the specialists explained how the handheld device works and the mechanisms used to detect counterfeit goods. The students were also introduced to samples of some goods withdrawn from the market and in violation of specifications and standards, in addition to duplicate and original goods and how to differentiate between them. At the end of the visit, a number of publications of the Authority on awareness raising were distributed to the students.
]]>37c988f9-4deb-48d6-acb3-96b81dd3b4b8Sat, 28 Apr 2018 20:00:00 GMT
As part of the joint cooperation between the General Authority for Consumer Protection and various institutions, the Department of Consumer Protection in Al Seeb has recently participated in the second health sports event organized by Jawharat Muscat School in Mawalih, aiming to promote healthy and safe shopping for children and to spread consumer awareness among different segments of society.

The Department participated with an awareness exhibition that included samples of counterfeit goods and goods noncompliant with specifications and standards. It also introduced how to differentiate between them as well as the risks of using them. It also introduced the steps of safe shopping, and stressed the need to read the validity dates and data card, in addition to the distribution of a number of awareness publications issued by the Authority.
This participation comes within the framework of a series of participations and activities carried out by the Authority, based on its belief in the importance of enhancing cooperation with various governmental and community bodies in order to convey its awareness message in spreading the safe consumer culture among the different segments of society as well as highlighting the efforts made.
]]>
This participation comes within the framework of a series of participations and activities carried out by the Authority, based on its belief in the importance of enhancing cooperation with various governmental and community bodies in order to convey its awareness message in spreading the safe consumer culture among the different segments of society as well as highlighting the efforts made.
]]>8ba76d76-8842-4482-a717-7ab05352dfebWed, 25 Apr 2018 20:00:00 GMT
The Public Authority for Consumer Protection (PACP), in cooperation with Saud Bahwan Motors, launched a recall campaign for the 6930 Toyota Alphard, Corolla and Yaris 2014 to 2018.
The recall included 1131 Alphard cars from 2013 to 2014 based on JTNGE26H0D8260586 to JTNGE26HXF8096792, 835 Corolla cars on the basis of the chassis number from JTDBT9230D1427707 to JTDBW923XDL079913 and 4964 Yaris cars ( 2013) with chassis numbers from JTDBL42E2DJ123427 to RKLBV42EXD4651311.
The recall is due to the possibility of rupture of the air blower of the airbag as a result of the decay of the driving material caused by exposure to external conditions for a long time, which may lead to injury or death of passengers. The company will replace the front passenger airbag assembly in accordance with instructions from Toyota Motor Corporation.
These recalls underscore the efforts exerted by the Authority in the field of traffic safety and in line with its constant keenness to carry out continuous reviews of all products offered in the Sultanate's markets in order to provide the necessary protection for consumers in all fields.

]]>
The recall is due to the possibility of rupture of the air blower of the airbag as a result of the decay of the driving material caused by exposure to external conditions for a long time, which may lead to injury or death of passengers. The company will replace the front passenger airbag assembly in accordance with instructions from Toyota Motor Corporation.
These recalls underscore the efforts exerted by the Authority in the field of traffic safety and in line with its constant keenness to carry out continuous reviews of all products offered in the Sultanate's markets in order to provide the necessary protection for consumers in all fields.

]]>77129446-7ffa-48f4-9fa9-ade66653a5e3Wed, 25 Apr 2018 20:00:00 GMT
The Department of Consumer Protection in Al-Dhahirah managed to recover OMR 365,448 for a number of consumers during the first quarter of 2018, as part of the efforts of the Public Authority for Consumer Protection (PACP) to resolve complaints received from consumers in a friendly manner.

Said bin Sulayem al-Amiri, a legal expert and the acting director of the Department of Consumer Protection in Al-Dhahirah, said that the amounts recovered were distributed among a number of sectors.
The sector of automotive agencies and services came in the first place with a return of OMR 28344, followed by construction and construction materials sector with a return of OMR 3,212. While OMR 2,064 was recovered in the other services sector. A total of OMR 1,056 was recovered in the electrical and electronic equipment sector, followed by aluminum, blacksmithing and carpentry workshops with a return of OMR 550. As for the vehicle repair workshops sector, the returns amounted to OMR 381. In the travel and tourism services sector, the returns amounted to OMR 359.
In addition, OMR 282 was returned in the labor services sector, followed by the telephone and its services sector with a return of OMR 234. In the sectors of tires, restaurants, cafes, clothing and textiles, OMR 65 was recovered.
Al-Omairi added that the department works to protect consumers' rights and to respond to all those who do not comply with the provisions of consumer protection laws and legislations in this regard and to ensure fair compensation to consumers in case of violation of the terms of sale of the goods or service or violation of one of the legitimate rights guaranteed by law .

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The sector of automotive agencies and services came in the first place with a return of OMR 28344, followed by construction and construction materials sector with a return of OMR 3,212. While OMR 2,064 was recovered in the other services sector. A total of OMR 1,056 was recovered in the electrical and electronic equipment sector, followed by aluminum, blacksmithing and carpentry workshops with a return of OMR 550. As for the vehicle repair workshops sector, the returns amounted to OMR 381. In the travel and tourism services sector, the returns amounted to OMR 359.
In addition, OMR 282 was returned in the labor services sector, followed by the telephone and its services sector with a return of OMR 234. In the sectors of tires, restaurants, cafes, clothing and textiles, OMR 65 was recovered.
Al-Omairi added that the department works to protect consumers' rights and to respond to all those who do not comply with the provisions of consumer protection laws and legislations in this regard and to ensure fair compensation to consumers in case of violation of the terms of sale of the goods or service or violation of one of the legitimate rights guaranteed by law .

]]>40842582-db2b-45f6-801a-3b5992c33fe3Tue, 24 Apr 2018 20:00:00 GMT
The Directorate General of Consumer Protection in North Batinah Governorate have recently organized an awareness lecture entitled "Consumer Rights and Article 14 of the Consumer Protection Law" at Al Nahda School for Basic Education in the Wilayat of Shinas, within the framework of the joint cooperation between the General Authority for Consumer Protection and the Ministry of Education.
This comes within the aim of the Authority to introduce its competences and the rights of consumers, which were approved by the Consumer Protection Law, and to promote safe consumer culture among the various segments of society.
The lecture was given by Ali Al-Kaabi, head of the Postal and Documents Department at the Directorate, during which he addressed a number of topics, including the introduction to the Consumer Protection Authority and its terms of reference, the introduction to Consumer Protection Law and the clarification of all the rights guaranteed to consumers. The lecturer also explained the proper buying process which is based on certain foundations including the identification of needs and the search for alternatives and ensure the quality, dates of production and expiry, the country of origin and warrantees, and ensure after-sales service and obtain the purchase invoice.
The lecture was accompanied by a mini exhibition that included a presentation of samples of some counterfeit and fraudulent goods withdrawn from the markets. The students were introduced to the reasons for their withdrawal and the danger of using them and the methods of forgery practiced by some suppliers during manufacture, sale, distribution or refill.
The organization of such awareness lectures and programs comes within the framework of the Public Authority for Consumer Protection's keenness to deliver its awareness message to all segments of society, and the need to intensify consumer awareness to meet the various economic and consumer challenges.
]]>
The lecture was given by Ali Al-Kaabi, head of the Postal and Documents Department at the Directorate, during which he addressed a number of topics, including the introduction to the Consumer Protection Authority and its terms of reference, the introduction to Consumer Protection Law and the clarification of all the rights guaranteed to consumers. The lecturer also explained the proper buying process which is based on certain foundations including the identification of needs and the search for alternatives and ensure the quality, dates of production and expiry, the country of origin and warrantees, and ensure after-sales service and obtain the purchase invoice.
The lecture was accompanied by a mini exhibition that included a presentation of samples of some counterfeit and fraudulent goods withdrawn from the markets. The students were introduced to the reasons for their withdrawal and the danger of using them and the methods of forgery practiced by some suppliers during manufacture, sale, distribution or refill.
The organization of such awareness lectures and programs comes within the framework of the Public Authority for Consumer Protection's keenness to deliver its awareness message to all segments of society, and the need to intensify consumer awareness to meet the various economic and consumer challenges.]]>f06bf0c4-2a38-4221-9780-2320477f7930Mon, 23 Apr 2018 20:00:00 GMT
The Department of Consumer Protection in Al Rustaq participated in the activities of Food Safety Week which was organized by the General Directorate of Regional Municipalities and Water Resources in cooperation with a number of establishments in order to spread the culture of right consumption.
This comes in the interest of the department to participate with governmental and private bodies and establishments in spreading awareness in all aspects related to the consumer.
First, Khalisa Bint Taib al-Ghassania, a quality specialist in the department, presented a working paper in the Municipality of Al-Awabi, in which she talked about the implications of plastic cans numbers and the consequences of refilling and use. The second participation was an awareness exhibition at Al Awabi School for Basic Education, which included presenting samples of some expired and adulterated goods withdrawn from markets, in addition to distributing of awareness publications to attendees. The third participation was in the exhibition of awareness of the Chamber of Commerce and Industry of Oman, which included the presentation of samples of goods not conforming to specifications and standards and a number of goods withdrawn from the markets in accordance with the decisions issued by the Chairman of the Authority.
The last participation was a working paper presented by Salem bin Mohammed Al-Ibri, Director of the Department of Consumer Protection in Al-Rustaq, which took place at the end of the Food Safety Week, which was held in Al Musana Fort , under the patronage of His Excellency Hamad Bin Mohammed Al Dweiyani, Chairman of the National Documents and Archives Authority . In this paper, he defined the competences of the Authority and the rights of consumers guaranteed by the law, as well as some resolutions on banning the circulation of some goods. The paper was accompanied by an awareness exhibition that included the presentation of food health products, awareness and education of the community members on the roles played by the Authority, and contained samples of banned and non-conforming materials.
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First, Khalisa Bint Taib al-Ghassania, a quality specialist in the department, presented a working paper in the Municipality of Al-Awabi, in which she talked about the implications of plastic cans numbers and the consequences of refilling and use. The second participation was an awareness exhibition at Al Awabi School for Basic Education, which included presenting samples of some expired and adulterated goods withdrawn from markets, in addition to distributing of awareness publications to attendees. The third participation was in the exhibition of awareness of the Chamber of Commerce and Industry of Oman, which included the presentation of samples of goods not conforming to specifications and standards and a number of goods withdrawn from the markets in accordance with the decisions issued by the Chairman of the Authority.
The last participation was a working paper presented by Salem bin Mohammed Al-Ibri, Director of the Department of Consumer Protection in Al-Rustaq, which took place at the end of the Food Safety Week, which was held in Al Musana Fort , under the patronage of His Excellency Hamad Bin Mohammed Al Dweiyani, Chairman of the National Documents and Archives Authority . In this paper, he defined the competences of the Authority and the rights of consumers guaranteed by the law, as well as some resolutions on banning the circulation of some goods. The paper was accompanied by an awareness exhibition that included the presentation of food health products, awareness and education of the community members on the roles played by the Authority, and contained samples of banned and non-conforming materials.
]]>fdd99e7a-af85-4553-992b-810681913e12Sun, 22 Apr 2018 20:00:00 GMT
The Department of Consumer Protection in Al Rustaq participated in the activities of Food Safety Week
which was organized by the General Directorate of Regional Municipalities and Water Resources in cooperation with a number of establishments in order to spread the culture of right consumption. This comes in the interest of the department to participate with governmental and private bodies and establishments in spreading awareness in all aspects related to the consumer.
First, Khalisa Bint Taib al-Ghassania, a quality specialist in the department, presented a working paper in the Municipality of Al-Awabi, in which she talked about the implications of plastic cans numbers and the consequences of refilling and use. The second participation was an awareness exhibition at Al Awabi School for Basic Education, which included presenting samples of some expired and adulterated goods withdrawn from markets, in addition to distributing of awareness publications to attendees. The third participation was in the exhibition of awareness of the Chamber of Commerce and Industry of Oman, which included the presentation of samples of goods not conforming to specifications and standards and a number of goods withdrawn from the markets in accordance with the decisions issued by the Chairman of the Authority.
The last participation was a working paper presented by Salem bin Mohammed Al-Ibri, Director of the Department of Consumer Protection in Al-Rustaq, which took place at the end of the Food Safety Week, which was held in Al Musana Fort , under the patronage of His Excellency Hamad Bin Mohammed Al Dweiyani, Chairman of the National Documents and Archives Authority . In this paper, he defined the competences of the Authority and the rights of consumers guaranteed by the law, as well as some resolutions on banning the circulation of some goods. The paper was accompanied by an awareness exhibition that included the presentation of food health products, awareness and education of the community members on the roles played by the Authority, and contained samples of banned and non-conforming materials.
]]>
First, Khalisa Bint Taib al-Ghassania, a quality specialist in the department, presented a working paper in the Municipality of Al-Awabi, in which she talked about the implications of plastic cans numbers and the consequences of refilling and use. The second participation was an awareness exhibition at Al Awabi School for Basic Education, which included presenting samples of some expired and adulterated goods withdrawn from markets, in addition to distributing of awareness publications to attendees. The third participation was in the exhibition of awareness of the Chamber of Commerce and Industry of Oman, which included the presentation of samples of goods not conforming to specifications and standards and a number of goods withdrawn from the markets in accordance with the decisions issued by the Chairman of the Authority.
The last participation was a working paper presented by Salem bin Mohammed Al-Ibri, Director of the Department of Consumer Protection in Al-Rustaq, which took place at the end of the Food Safety Week, which was held in Al Musana Fort , under the patronage of His Excellency Hamad Bin Mohammed Al Dweiyani, Chairman of the National Documents and Archives Authority . In this paper, he defined the competences of the Authority and the rights of consumers guaranteed by the law, as well as some resolutions on banning the circulation of some goods. The paper was accompanied by an awareness exhibition that included the presentation of food health products, awareness and education of the community members on the roles played by the Authority, and contained samples of banned and non-conforming materials.
]]>0b72146e-a8b9-4afc-b27d-fdf0f9c29999Sun, 22 Apr 2018 20:00:00 GMT
The Court of First Instance in Samad Al Shan recently issued two judgments against violators of the Consumer Protection Law, which imposed fines of OMR 4,200 in addition to confiscating and destroying violated goods.

The details of the first case are summarized in the fact that the judicial control officers of the Consumer Protection Department to managed to seize the accused trading and selling expired materials. The administrative authorities took the necessary procedures in such cases. After the case was completed, it was referred to the judicial authorities, which issued a judgment condemning the defendant for the misdemeanor of trading corrupt goods and imposing a fine of OMR 2,000 in which OMR 500 executed and confiscating and destroying the goods in the place of violation.
While the details of the second case comes back to the department’s receipt of a complaint from a consumer against one of the businesses in the governorate stating that he went to an establishment to repair a malfunction in the engine of his vehicle, but there were failures in a number of parts of the vehicle and the engine was completely broken out due to the insufficient experience of the worker working in the establishment. As he refused to repair the vehicle, the consumer submitted a complaint, where he demanded compensation for three engines and pay the bills of the Agency and all the amounts paid. In light of that, the department has taken all the necessary action regarding this case.
In the absence of an amicable solution with the complainant, the case was referred to the judicial authority, which convicted the first defendant of violating the Consumer Protection Law and imposed a fine of OMR 100. The second defendant was convicted of failing to provide proper service and the penalty of the non-compliance with the credibility and transparency. For the first penalty, the court imposed a fine of OMR 100, and for the second a fine of 2000 OMR. The penalties shall be combined, and the harshest penalty is to be implemented only. In addition, the reconciliation was established between the first accused and the victim, giving him the strength of the executive bond and obliging the parties to pay the costs of the case between them.
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The details of the first case are summarized in the fact that the judicial control officers of the Consumer Protection Department to managed to seize the accused trading and selling expired materials. The administrative authorities took the necessary procedures in such cases. After the case was completed, it was referred to the judicial authorities, which issued a judgment condemning the defendant for the misdemeanor of trading corrupt goods and imposing a fine of OMR 2,000 in which OMR 500 executed and confiscating and destroying the goods in the place of violation.
While the details of the second case comes back to the department’s receipt of a complaint from a consumer against one of the businesses in the governorate stating that he went to an establishment to repair a malfunction in the engine of his vehicle, but there were failures in a number of parts of the vehicle and the engine was completely broken out due to the insufficient experience of the worker working in the establishment. As he refused to repair the vehicle, the consumer submitted a complaint, where he demanded compensation for three engines and pay the bills of the Agency and all the amounts paid. In light of that, the department has taken all the necessary action regarding this case.
In the absence of an amicable solution with the complainant, the case was referred to the judicial authority, which convicted the first defendant of violating the Consumer Protection Law and imposed a fine of OMR 100. The second defendant was convicted of failing to provide proper service and the penalty of the non-compliance with the credibility and transparency. For the first penalty, the court imposed a fine of OMR 100, and for the second a fine of 2000 OMR. The penalties shall be combined, and the harshest penalty is to be implemented only. In addition, the reconciliation was established between the first accused and the victim, giving him the strength of the executive bond and obliging the parties to pay the costs of the case between them.
]]>90f9323d-b790-4149-9bc5-6947cc5b9832Sun, 22 Apr 2018 20:00:00 GMT
The Court of First Instance in the Wilayat of Samail has recently issued a judgment against two defendants for violating the Consumer Protection Law No. 66/2014 and its executive regulations, of conviction and imprisonment with fines totaling OMR 2,000 and deportation from the country.

The facts of the case are summarized in the receipt of a complaint from a school in the Wilayat of Samail by the Department of Consumer Protection in the Governorate of the Dakhilia , stating that a salesman of Arab nationality sold food items (cookies) with no validity date. It was found that the source, a company operating in the field of shipping and exporting in Muscat, had provided the school with these goods, as it was found to be.
After the case file was completed, it was referred to the Public Prosecution Department in the Wilayat of Samail, which in turn initiated an investigation into the case and then referred the accused to the competent court. The court convicted the first accused of committing the misdemeanor of failing to provide the consumer with correct information about the commodity and punished him with imprisonment for one year and a fine of OMR 1000, and also convicted him of committing a non-compliance with the standard specifications and punished him with imprisonment for six months and a fine of OMR 500. The court also convicted him of misdemeanor of working for other than the licensed employer and ruled that he shall be punished by one month's imprisonment and a fine of OMR 400, and the license issued to him shall be cancelled and he shall be deported from the country on a permanent basis. The penalty shall be reduced by one year imprisonment and a fine of 1000 and a personal guarantee of OMR 1000 shall be paid to stop the execution of the deprivation of liberty imposed upon him if he appealed the sentence until the judgment is rendered, unless he was suspended for another reason.
The court convicted the second defendant for committing the misdemeanors of failing to provide the consumer with correct information about the product and the misdemeanor of hiring a non-Omani worker who was not authorized to work in accordance with the license issued and punished him with one year imprisonment and a fine of OMR 1000 for each misdemeanor. The court also deprived him from hiring non-Omani workers for one year and obliged him to pay all the expenses to send the worker back to his country.
In addition, the court convicted the defendant of the non-compliance with the specifications of the goods in terms of compliance with the standard specifications and punished them with six months' imprisonment and a fine of RO 500. The penalties imposed against him shall be reduced to the maximum and the maximum imprisonment shall be one year and the fine shall be 1000.
The court also decided to confiscate and destroy the seizures at the site of the crime and to compel those sentenced to public expenses.
The Public Authority for Consumer Protection calls on all merchants and suppliers to abide by the provisions of the Consumer Protection Law and its executive regulations, and to abide by transparency and credibility, and refrain from false and misleading advertising when promoting goods and services.

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After the case file was completed, it was referred to the Public Prosecution Department in the Wilayat of Samail, which in turn initiated an investigation into the case and then referred the accused to the competent court. The court convicted the first accused of committing the misdemeanor of failing to provide the consumer with correct information about the commodity and punished him with imprisonment for one year and a fine of OMR 1000, and also convicted him of committing a non-compliance with the standard specifications and punished him with imprisonment for six months and a fine of OMR 500. The court also convicted him of misdemeanor of working for other than the licensed employer and ruled that he shall be punished by one month's imprisonment and a fine of OMR 400, and the license issued to him shall be cancelled and he shall be deported from the country on a permanent basis. The penalty shall be reduced by one year imprisonment and a fine of 1000 and a personal guarantee of OMR 1000 shall be paid to stop the execution of the deprivation of liberty imposed upon him if he appealed the sentence until the judgment is rendered, unless he was suspended for another reason.
The court convicted the second defendant for committing the misdemeanors of failing to provide the consumer with correct information about the product and the misdemeanor of hiring a non-Omani worker who was not authorized to work in accordance with the license issued and punished him with one year imprisonment and a fine of OMR 1000 for each misdemeanor. The court also deprived him from hiring non-Omani workers for one year and obliged him to pay all the expenses to send the worker back to his country.
In addition, the court convicted the defendant of the non-compliance with the specifications of the goods in terms of compliance with the standard specifications and punished them with six months' imprisonment and a fine of RO 500. The penalties imposed against him shall be reduced to the maximum and the maximum imprisonment shall be one year and the fine shall be 1000.
The court also decided to confiscate and destroy the seizures at the site of the crime and to compel those sentenced to public expenses.
The Public Authority for Consumer Protection calls on all merchants and suppliers to abide by the provisions of the Consumer Protection Law and its executive regulations, and to abide by transparency and credibility, and refrain from false and misleading advertising when promoting goods and services.

]]>a6c5744d-83ed-4b2c-b1bf-d25cf7a83a30Tue, 17 Apr 2018 20:00:00 GMT

The Primary Court in Dibba has recently pronounced a verdict in favor of PACP, against two violators of the Consumer Protection Law in conviction, jailtime and fine in total of OMR 1,000.

The law enforcement officers of consumer protection suspected that some expat workers were selling chewing tobacco during an inspection visit of the establishment in which they work, therefore, the officers conducted research and investigation in that regard, and after completing the legal procedures they headed to their residence, where large quantities of chewing tobacco were seized and totaled 6,355 bags and 51 packs.

The accused confessed that they were selling tobacco in their place of residence, and the required legal procedures were completed. The case was then referred to the judicial authorities concerned to take the necessary steps, and the court convicted the accused of the misdemeanor of offering, and selling chewing tobacco in violation of article 3 of the Consumer Protection Law in reference to article 21 of the executive bylaws of the same law, and in violation of the Ministry Decision No. 256/2015 as amended banning the sale and import of chewing tobacco. The accused were penalized with ten years jailtime, and a fine of OMR 500 each with the seizure of the goods.

PACP advises all citizens and residents to avoid dealing in substances that harm the health and safety of the consumers, and to cooperate with the control agencies in case such incidents occur within their jurisdiction, and further to report and negative practices they notice in this regard.

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The law enforcement officers of consumer protection suspected that some expat workers were selling chewing tobacco during an inspection visit of the establishment in which they work, therefore, the officers conducted research and investigation in that regard, and after completing the legal procedures they headed to their residence, where large quantities of chewing tobacco were seized and totaled 6,355 bags and 51 packs.

The accused confessed that they were selling tobacco in their place of residence, and the required legal procedures were completed. The case was then referred to the judicial authorities concerned to take the necessary steps, and the court convicted the accused of the misdemeanor of offering, and selling chewing tobacco in violation of article 3 of the Consumer Protection Law in reference to article 21 of the executive bylaws of the same law, and in violation of the Ministry Decision No. 256/2015 as amended banning the sale and import of chewing tobacco. The accused were penalized with ten years jailtime, and a fine of OMR 500 each with the seizure of the goods.

PACP advises all citizens and residents to avoid dealing in substances that harm the health and safety of the consumers, and to cooperate with the control agencies in case such incidents occur within their jurisdiction, and further to report and negative practices they notice in this regard.

]]>a412f351-abd6-4779-9379-9611ec70bd39Tue, 17 Apr 2018 20:00:00 GMT

PACP launched a recall in collaboration with Oman Trading Establishment and Oman Gulf Enterprises for 124 Subaru Legacy Outback, WRX and STI (2013-2018), in addition to 5 Chevrolet Corvettes 2018. The recall began on 19 April.

The recall included 115 Subaru Legacy Outback with VINs JF1BL96M84G002001 -JF1BM92D1DG032850, while 9 WRX and STI cars with VINs JF1GH35E89G052970 - JF1GV82KXCG020948 were included in the recall for a possible inflator defect overtime which leads to excessive fire when the airbag deploys, which leads to rupturing the body of the inflator. The company shall replace the airbag inflator in the passenger seat in the cars affected.

The recall included Chevrolet Corvettes with VINs 1G1Y92D6XJ5601898 - 1G1Y92D75J5000049, for a possible failure in the alarm and message on the dashboard regarding exceeding the 120 kph, which is required by the GCC Standardization Organization regulation, therefore, the dealership shall reprogram the ABC system.

These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas.

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The recall included 115 Subaru Legacy Outback with VINs JF1BL96M84G002001 -JF1BM92D1DG032850, while 9 WRX and STI cars with VINs JF1GH35E89G052970 - JF1GV82KXCG020948 were included in the recall for a possible inflator defect overtime which leads to excessive fire when the airbag deploys, which leads to rupturing the body of the inflator. The company shall replace the airbag inflator in the passenger seat in the cars affected.

The recall included Chevrolet Corvettes with VINs 1G1Y92D6XJ5601898 - 1G1Y92D75J5000049, for a possible failure in the alarm and message on the dashboard regarding exceeding the 120 kph, which is required by the GCC Standardization Organization regulation, therefore, the dealership shall reprogram the ABC system.

These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas.

]]>5a749190-40a6-436d-8a98-e9d8595b59f4Mon, 16 Apr 2018 20:00:00 GMT

The Consumer Protection Department in Al-Wusta Governorate, has recently participated in the food safety week activities, which were organized by Hima municipality, in collaboration effort, between the department and the other public agencies.

The participation of the department was a joint inspection campaign in cooperation with the Hima municipality, for food venues, as well as, an awareness seminar for students from Abu Madhabi School for Basic Education. The seminar included several topics such as: proper way to choose the right food during shopping in commercial venues, focusing on the ingredients, checking production and expiry dates prior to purchase. The students were familiarized with PACP and the process of lodging a complaint, and calling PACP hotline, and further communication channels such as: social media or personally visiting one of the departments.

Mr. Taee Salim Al-Junaibi, the Assistant Director stated that the participation comes in continuous cooperation between the department, and the various government institutions in the governorate, which raises consumers awareness of their duties, and rights as guaranteed by the law, and further to instill the safe consumer culture among all segments of the community.

Mr. Al-Junaibi added that these control, and inspection campaigns are continuous year-round, and there are joint inspection campaigns carried in cooperation with the other government institutions, within the framework of collaboration and exchanging expertise among the institutions.

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The participation of the department was a joint inspection campaign in cooperation with the Hima municipality, for food venues, as well as, an awareness seminar for students from Abu Madhabi School for Basic Education. The seminar included several topics such as: proper way to choose the right food during shopping in commercial venues, focusing on the ingredients, checking production and expiry dates prior to purchase. The students were familiarized with PACP and the process of lodging a complaint, and calling PACP hotline, and further communication channels such as: social media or personally visiting one of the departments.

Mr. Taee Salim Al-Junaibi, the Assistant Director stated that the participation comes in continuous cooperation between the department, and the various government institutions in the governorate, which raises consumers awareness of their duties, and rights as guaranteed by the law, and further to instill the safe consumer culture among all segments of the community.

Mr. Al-Junaibi added that these control, and inspection campaigns are continuous year-round, and there are joint inspection campaigns carried in cooperation with the other government institutions, within the framework of collaboration and exchanging expertise among the institutions.

]]>648be92d-0399-4ce4-b565-925b34523142Mon, 16 Apr 2018 20:00:00 GMT

The Directorate General of Consumer Protection welcomed scouts from Al-Dhimam bin Saib School for Basic Education, recently in Suhar. In order to familiarize them with PACP role, and objectives related to consumer protection.

the students gained knowledge, during their visit, regarding the services rendered by the directorate such as: receiving complaints and following up. They learned how to lodge complaints, ways of research, and the channels that complaints go through to reach a solution. The students also viewed the media departments, methods of information collection, news releases, and the various PACP publications, as well as samples of commodities that were seized due to the violation of the Consumer Protection Law and its executive bylaws or for violating the standards and specifications. At the end, they received PACP awareness publications.

This visit comes as a part of collaboration between PACP, and the public, and private establishments in order to spread safe consumer culture, among all segments of the community including school students.

]]>
the students gained knowledge, during their visit, regarding the services rendered by the directorate such as: receiving complaints and following up. They learned how to lodge complaints, ways of research, and the channels that complaints go through to reach a solution. The students also viewed the media departments, methods of information collection, news releases, and the various PACP publications, as well as samples of commodities that were seized due to the violation of the Consumer Protection Law and its executive bylaws or for violating the standards and specifications. At the end, they received PACP awareness publications.

This visit comes as a part of collaboration between PACP, and the public, and private establishments in order to spread safe consumer culture, among all segments of the community including school students.

]]>4949aa52-4e12-44f8-ab96-e9cbf7aeaeb6Sun, 15 Apr 2018 20:00:00 GMT

The Consumer Protection Department of Al-Sharqiyah North Governorate has recently organized an awareness lecture for the students of Al-Ghamsah School for Basic Education in wilayat of Dima Wa Al Tayeen, in an awareness effort by PACP to raise the consumers awareness of all consumer protections issues.

The lecture defined PACP tasks, and jurisdiction, and included guidelines regarding the correct way to buy a vehicle, and the warranties that must be available during the car delivery, and also the procedures that must be followed if the vehicle showed any defect. The lecture also included an explanation of lodging a complaint, and the required documents in that regard.

The lecture showcased the PACP efforts as reflected in complaints and reports statistics, and violations from a number of businesses such as vehicles and cars sale, the lecture also included some videos regarding the consumers rights, and the students were shown the most important channels of communications with PACP in case of lodging a complaint or reporting.

]]>
The lecture defined PACP tasks, and jurisdiction, and included guidelines regarding the correct way to buy a vehicle, and the warranties that must be available during the car delivery, and also the procedures that must be followed if the vehicle showed any defect. The lecture also included an explanation of lodging a complaint, and the required documents in that regard.

The lecture showcased the PACP efforts as reflected in complaints and reports statistics, and violations from a number of businesses such as vehicles and cars sale, the lecture also included some videos regarding the consumers rights, and the students were shown the most important channels of communications with PACP in case of lodging a complaint or reporting.

]]>0354787c-9538-45c6-ae9a-be4a6c813ea4Sun, 15 Apr 2018 20:00:00 GMT

The Consumer Protection Department of Al-Sharqiyah South Governorate continues its awareness programs for private school students targeted by (Knowledge of my rights in a protection for me) competition, to raise a generation that is aware of consumer issues and reinforce safe consumer culture among the segments of the community

The program included lectures and special programs for the young consumers that included a definition of PACP role, rights and duties as consumers, and encouragement for the students to support the consumer awareness in various segments of the community, as well as, the importance of active social media networks usage to spread consumer culture.

The programs also included awareness campaigns, and inspection visits to the malls to familiarize the students of their rights and duties as stipulated by the laws and the methods of safe shopping.

]]>
The program included lectures and special programs for the young consumers that included a definition of PACP role, rights and duties as consumers, and encouragement for the students to support the consumer awareness in various segments of the community, as well as, the importance of active social media networks usage to spread consumer culture.

The programs also included awareness campaigns, and inspection visits to the malls to familiarize the students of their rights and duties as stipulated by the laws and the methods of safe shopping.

The recall is for some heavy-duty trucks with rear tandem-axle and leaf suspensions, the shape of the radius rod brackets mounted to the trunnion cross member is incorrect. The input from the radius rod during driving may deform the cross member, and the bolts securing the cross member and reinforcement may become loose. The dealer will replace the radius rod brackets with the tightening of the nuts and bolts according to the new torque.

These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman, in order to provide the necessary protection for the consumers in all areas.

]]>
The recall is for some heavy-duty trucks with rear tandem-axle and leaf suspensions, the shape of the radius rod brackets mounted to the trunnion cross member is incorrect. The input from the radius rod during driving may deform the cross member, and the bolts securing the cross member and reinforcement may become loose. The dealer will replace the radius rod brackets with the tightening of the nuts and bolts according to the new torque.

These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman, in order to provide the necessary protection for the consumers in all areas.

]]>5befdae3-9289-4fba-8f0b-cfa4803909ecWed, 11 Apr 2018 20:00:00 GMT

The statistical-technical indexes report issued by the Economic Data and Information Department in PACPHQ, indicated that 99,767 establishments and commercial venues were visited, and 34,013 customers were received in the customer service centers and 4,754 summonses issued from January - December 2017.

Mr. Ahmed Said Al-Araimi, head of Economic Data and Information Department in charge, stated “These statistics prove the PACP employees roles in different departments, divisions, and directorates, in order to accomplish PACP objectives, and confirmed the continuous diligence by the employees to monitor the consumer markets to create a safe-use environment without manipulation and fraud, and without anything that might undermine the consumers rights in the Consumer Protection Law as promulgated by Royal Decree No.66/2014 and its executive by laws.

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Mr. Ahmed Said Al-Araimi, head of Economic Data and Information Department in charge, stated “These statistics prove the PACP employees roles in different departments, divisions, and directorates, in order to accomplish PACP objectives, and confirmed the continuous diligence by the employees to monitor the consumer markets to create a safe-use environment without manipulation and fraud, and without anything that might undermine the consumers rights in the Consumer Protection Law as promulgated by Royal Decree No.66/2014 and its executive by laws.
]]>01c03705-bda7-43be-b3b7-261472294bfaWed, 11 Apr 2018 20:00:00 GMT

The Consumer Protection Department in Al-Sharqiyah North, in cooperation with SAI, as represented by SAI Department in Ibra, organized an awareness lecture for the employees regarding protecting public monies and preserving the gains and capabilities of the nation, in order to instill the culture of protecting public monies and protect the wealth, properties and achievements of the country.

The seminar included many topics such as: defining the laws and regulation of audit work and showcased the (Financial Disclosure) and (Annual Disclosure for government official) forms.

The seminar also covered information about SAI website and, receiving complaints and reports from the citizens regarding the financial, and administrative issues, and the mechanism in place to deal with such issues. The seminar shed the light on communication between SAI and the citizens through smartphone apps, or by visiting the SAI HQ in Muscat Governorate, or SAI branches in the governorates or through social media networks.

The seminar included an explanation of the mechanism to process the issues such as: study and research as well as investigation, and collecting the attached proving evidences. The event also included a Q&A with the audience to answer their questions and inquiries.

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The seminar included many topics such as: defining the laws and regulation of audit work and showcased the (Financial Disclosure) and (Annual Disclosure for government official) forms.

The seminar also covered information about SAI website and, receiving complaints and reports from the citizens regarding the financial, and administrative issues, and the mechanism in place to deal with such issues. The seminar shed the light on communication between SAI and the citizens through smartphone apps, or by visiting the SAI HQ in Muscat Governorate, or SAI branches in the governorates or through social media networks.

The seminar included an explanation of the mechanism to process the issues such as: study and research as well as investigation, and collecting the attached proving evidences. The event also included a Q&A with the audience to answer their questions and inquiries.

]]>d1a800af-72e2-4b7c-a0b3-edc5b56ccc58Mon, 09 Apr 2018 20:00:00 GMT

The Consumer Protection Department of Al-Sharqiyah South Governorate continues its awareness programs for private school students targeted by (Knowledge of my rights in a protection for me) competition, to raise a generation that is aware of consumer issues and reinforce safe consumer culture among the segments of the community

The program included lectures and special programs for the young consumers that included a definition of PACP role, rights and duties as consumers, and encouragement for the students to support the consumer awareness in various segments of the community, as well as, the importance of active social media networks usage to spread consumer culture.

The programs also included awareness campaigns, and inspection visits to the malls to familiarize the students of their rights and duties as stipulated by the laws and the methods of safe shopping.

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The program included lectures and special programs for the young consumers that included a definition of PACP role, rights and duties as consumers, and encouragement for the students to support the consumer awareness in various segments of the community, as well as, the importance of active social media networks usage to spread consumer culture.

The programs also included awareness campaigns, and inspection visits to the malls to familiarize the students of their rights and duties as stipulated by the laws and the methods of safe shopping.

]]>ca507f00-1c05-494c-ae0e-c5fad224e9fbMon, 09 Apr 2018 20:00:00 GMT

The Consumer Protection Department of Al-Sharqiyah North Governorate has recently organized an awareness lecture for the students of Al-Ghamsah School for Basic Education in wilayat of Dima Wa Al Tayeen, in an awareness effort by PACP to raise the consumers awareness of all consumer protections issues.

The lecture defined PACP tasks, and jurisdiction, and included guidelines regarding the correct way to buy a vehicle, and the warranties that must be available during the car delivery, and also the procedures that must be followed if the vehicle showed any defect. The lecture also included an explanation of lodging a complaint, and the required documents in that regard.

The lecture showcased the PACP efforts as reflected in complaints and reports statistics, and violations from a number of businesses such as vehicles and cars sale, the lecture also included some videos regarding the consumers rights, and the students were shown the most important channels of communications with PACP in case of lodging a complaint or reporting.

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The lecture defined PACP tasks, and jurisdiction, and included guidelines regarding the correct way to buy a vehicle, and the warranties that must be available during the car delivery, and also the procedures that must be followed if the vehicle showed any defect. The lecture also included an explanation of lodging a complaint, and the required documents in that regard.

The lecture showcased the PACP efforts as reflected in complaints and reports statistics, and violations from a number of businesses such as vehicles and cars sale, the lecture also included some videos regarding the consumers rights, and the students were shown the most important channels of communications with PACP in case of lodging a complaint or reporting.

The recall is for some heavy-duty trucks with rear tandem-axle and leaf suspensions, the shape of the radius rod brackets mounted to the trunnion cross member is incorrect. The input from the radius rod during driving may deform the cross member, and the bolts securing the cross member and reinforcement may become loose. The dealer will replace the radius rod brackets with the tightening of the nuts and bolts according to the new torque.

These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman, in order to provide the necessary protection for the consumers in all areas.

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The recall is for some heavy-duty trucks with rear tandem-axle and leaf suspensions, the shape of the radius rod brackets mounted to the trunnion cross member is incorrect. The input from the radius rod during driving may deform the cross member, and the bolts securing the cross member and reinforcement may become loose. The dealer will replace the radius rod brackets with the tightening of the nuts and bolts according to the new torque.

These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman, in order to provide the necessary protection for the consumers in all areas.

The first fine was imposed when a difference in product weight was discovered through inspection, the product was biscuit and the label on it read 48 g, while the actual weight was between 38 - 42 g, which is a violation of the Consumer Protection Law, therefore, an administrative fine was imposed on the venue that committed the violation.
the second fine was imposed based on a report by one of the consumers through PACP call center, indicating that he bought meat but after weighing the meat at another venue, the weight was different than what he purchased. Law enforcement verified the report and imposed an administrative fine of OMR 200.
Other fines were imposed for various reasons such as jacking up the prices of commodities, not issuing a purchase invoice and the non-fulfillment of consumers rights.
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the second fine was imposed based on a report by one of the consumers through PACP call center, indicating that he bought meat but after weighing the meat at another venue, the weight was different than what he purchased. Law enforcement verified the report and imposed an administrative fine of OMR 200.
Other fines were imposed for various reasons such as jacking up the prices of commodities, not issuing a purchase invoice and the non-fulfillment of consumers rights.]]>0fbb91d4-be41-48bf-97f6-bb196ec566b7Sat, 16 Dec 2017 20:00:00 GMT
The Consumer Protection Department has carried out a training program recently targeting its’ employees, the program is entitled (Modern Administrative Skills), in order to add skills and experience that enable them to deal and develop institutional work.

The lecture was presented by Wael Asayyid, a trainer, he covered many aspects such as: introduction of communication skills, the components of the communication process, the principles of effective communication, phases of problem solving, the concept of time management and business ethics. The program also included an exercise to know the comprehension of the participants of the modern administrative skills.
This training program is part of the department's efforts to train and provide new knowledge and the latest developments to its employees and to develop their skills and competencies in their work, that enable them to perform their duties efficiently and effectively.
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This training program is part of the department's efforts to train and provide new knowledge and the latest developments to its employees and to develop their skills and competencies in their work, that enable them to perform their duties efficiently and effectively.]]>6d234adf-7245-48af-84d8-b1cd8f59d41bTue, 12 Dec 2017 20:00:00 GMT
The Primary Court in Al-Rustaq convicted a defendant accused of violating the Consumer Protection Law as promulgated by Royal Decree No. 66/2014, and sentenced to three months' jail time and OMR 2,000 fine.

Law enforcement officers in the department caught an expatriate worker during their inspection tours in the industrial areas in the wilayats within the geographical scope of the department, he was making furniture with used words. The used woods were seen stacked near a workshop door in the industrial area in Al-Rustaq. The workshop was surveilled, and the worker was caught. A violation notice was issued against the establishment and legal measures were taken against it, the accused confessed to the violation during the interrogation. The department forwarded the case file to the Public Prosecution which investigated the case, and referred it to the competent court which issued the aforementioned verdict against the accused for the violation of article 7 of the Consumer Protection Law which states: "It shall be prohibited to trade in any adulterated, corrupt, counterfeit commodities or any commodities that are not authorized for trading and the same may not be advertised”
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dd40e92b-1228-46f1-9f0c-4f639b1246b6Tue, 12 Dec 2017 20:00:00 GMT
The Directorate General of Consumer Protection in Al-Batinah North Governorate, held a training prorgram entitled “CoRT” at Green Oasis Hotel, with the aim of honing their skills and developing their knowledge to enable them to perform their work to the highest standards.
The program was presented by Mohammed Khalfan Al-Zifiti, a trainer, life skills supervisor in the Education Department of Al-Batinah North, and an Oxford-approved CoRT trainer. He covered many topics such as: an introduction of CoRT which is a direct learning of skills and thinking processes that raises the cognitive capacity for the employees, which lead to raising performance. He further covered the CoRT objectives and types such Expand perception CoRT, organization CoRT, creativity CoRT, interacting with others CoRT and
Information and emotions CoRT.
Mr. Al-Zifiti also outlined the principles of CoRT: team work, training, enrichment, motivation, diversification, excitement, achievement, focus, discipline, speed, reinforcement, selection, consideration of age groups and individual abilities.
This training program comes within the framework of the efforts of PACP to train its employees, and provide them with the competence, and flexibility in the leadership of teams, the ability to organize goals and priorities, and the implementation of work procedures.

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Mr. Al-Zifiti also outlined the principles of CoRT: team work, training, enrichment, motivation, diversification, excitement, achievement, focus, discipline, speed, reinforcement, selection, consideration of age groups and individual abilities.
This training program comes within the framework of the efforts of PACP to train its employees, and provide them with the competence, and flexibility in the leadership of teams, the ability to organize goals and priorities, and the implementation of work procedures.

]]>6f067c57-9757-42ca-acbf-dd64c7cf57d2Sun, 10 Dec 2017 20:00:00 GMT

The Consumer Protection Department in Al-Seeb has recently held an awareness lecture titled "The Young Consumer" as part of awareness activities carried out by PACP, in order to promote safe consumer culture among the different segments of community, and to strengthen the partnership with the government institutions.

The lecture was presented by Azza Majid Al-Mamari, the Head of Administrative Affairs in charge, and Amira Salim Al-Mamari from the Market Control and Regulation Division. They introduced PACP role, defined fake commodities and how to differentiate such commodities from the original, as well as, a definition of the banned commodities, and the commodities that do not fit the standards and specifications. They also introduced PACP e-Portal and PACP applications and software
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e74f6112-d19a-4f9e-ae97-0258f3c6b44fSun, 10 Dec 2017 20:00:00 GMT

The Primary Court in Masirah has recently pronounced a verdict of conviction against an accused for the violation of the Ministerial Decision No. 38/2010 pertaining to the ban on the import and sale of chewed tobacco (smokeless), and the misdemeanor of selling Mehr cigarettes that do not fit the standards and specifications, and further in the misdemeanor of selling tobacco without an authorization and in contradiction to his authorized occupation.
The law enforcement officers in the Consumer Protection Department in Masirah were able to catch an expat during one of their inspection tours, he was selling cigarettes that do not fit the standards and specifications, and working in an unauthorized occupation. The case file was completed and referred to the court, which convicted him for the first violation to spend 10 days in jail and an OMR 100 fine, and for the second violation a fine of OMR 100. The penalties shall be combined and the harshest shall be implemented, the convicted was also obligated to pay the criminal expenses.

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The law enforcement officers in the Consumer Protection Department in Masirah were able to catch an expat during one of their inspection tours, he was selling cigarettes that do not fit the standards and specifications, and working in an unauthorized occupation. The case file was completed and referred to the court, which convicted him for the first violation to spend 10 days in jail and an OMR 100 fine, and for the second violation a fine of OMR 100. The penalties shall be combined and the harshest shall be implemented, the convicted was also obligated to pay the criminal expenses.

]]>f85f05a1-dbe1-418d-917e-bad8ed756587Wed, 06 Dec 2017 20:00:00 GMT

The Directorate General of Consumer Protection organized a training program that lasted for two days at Radisson Blu hotel. The program was regarding the legal drafting of administrative decisions and contracts, targeting a number of employees from the directorate and the departments of Khasab and Dibba.
The program aimed at developing their legal drafting capacity and provide them with the knowledge, experience and skills that enable them to deal with and develop institutional work.
The program was presented by Ali Abdullah Al-Hinai, a lecturer from Sohar Institute for Management and Technology, he defined the concept of legal drafting of administrative decisions (concept and importance) as well as the elements required for sound administrative decisions. He also explained to the audience the basic principles of the administrative decisions and the mechanism of the decisions issued by the public authority and the organizational decisions. Mr.Al-Hinai further explained how to differentiate between individual and organizational decisions in terms of scope and generality, and studying the relationship between simple and complex decisions, and further addressed the concept of administrative contracts and types, presentation methods and how to prepare a contract as well as areas of writing contracts.
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The program was presented by Ali Abdullah Al-Hinai, a lecturer from Sohar Institute for Management and Technology, he defined the concept of legal drafting of administrative decisions (concept and importance) as well as the elements required for sound administrative decisions. He also explained to the audience the basic principles of the administrative decisions and the mechanism of the decisions issued by the public authority and the organizational decisions. Mr.Al-Hinai further explained how to differentiate between individual and organizational decisions in terms of scope and generality, and studying the relationship between simple and complex decisions, and further addressed the concept of administrative contracts and types, presentation methods and how to prepare a contract as well as areas of writing contracts.]]>8152f775-bc6d-46d9-b979-ecf8df340d36Wed, 06 Dec 2017 20:00:00 GMT

The Consumer Protection Department in Al-Sharqiyah North Governorate participated in the open day entitled “Safe Healthcare” through an exhibit to raise awareness among all segments of the community.

The exhibit included commodities that were pulled off the markets of the governorate such as expired and corrupt commodities, and others with no labels or price tags, and commodities with medical claims. The exhibit also included a section for PACP awareness materials that help in raising sound consumption awareness among the various segments of the community.
The participation of PACP in these events stems from its belief in the importance of awareness, and active participation with other government institutions, and further to achieve PACP objectives in spreading consumer culture to extend the links of joint cooperation with government institutions in service of the community.
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The participation of PACP in these events stems from its belief in the importance of awareness, and active participation with other government institutions, and further to achieve PACP objectives in spreading consumer culture to extend the links of joint cooperation with government institutions in service of the community.]]>499d54f0-5051-4e31-ba1d-fcd89cd4d38fWed, 06 Dec 2017 20:00:00 GMT

The primary court in Al-Rustaq has recently issued a verdict against a commercial establishment for violating the Consumer Protection Law as promulgated by Royal Decree No. 66/2014 in conviction and a fine of OMR 2,000.

A consumer contracted with an establishment that does painting and decorations to do some work at his house, but the establishment was late in executing the work and, did not deal with the consumer with transparency and credibility, which lead him to lodge his complaint to the Consumer Protection Department in Al-Rustaq. The department took all the procedures in such cases.
The department did not reach an amicable solution between the party therefore, referred the case to the Public Prosecution then the court. The court convicted the establishment with the misdemeanor of violating the Consumer Protection Law, for its lack of credibility and transparency during the provision of the agreed services and a fine of OMR 2,000. The establishment is to pay an OMR 200 from the fine, as well as the costs. The civil claims were referred to the competent court.
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The department did not reach an amicable solution between the party therefore, referred the case to the Public Prosecution then the court. The court convicted the establishment with the misdemeanor of violating the Consumer Protection Law, for its lack of credibility and transparency during the provision of the agreed services and a fine of OMR 2,000. The establishment is to pay an OMR 200 from the fine, as well as the costs. The civil claims were referred to the competent court.]]>7a51a056-8998-48f2-a6ce-ee1d60455bf8Tue, 05 Dec 2017 20:00:00 GMT

The Consumer Protection Department in Al-Dhahira Governorate has recently organized several awareness lectures regarding safe consumer culture in Fida school, and Al-Ghalia Bint Nassir schools for basic education and in the Omani Women's Association in Yanqil, in order to reinforce the awareness of consumers in their different categories of their rights and duties.

The lectures included basic topics such as an introduction of the rights, and duties of the consumers, correct shopping methods, emphasis on economy in spending, as well as, some guidelines for the consumers with focus on buying the necessities, comparing and differentiating between the available alternatives in the markets to choose the best and the most price-appropriate. The lectures also included discussions with the audience regarding the most important problems that they face during shopping, how to solve such problems and avoid them. The lectures also included distribution of a number of awareness-raising publications that may contribute to enhancing consumer awareness of the consumer culture.
]]>
c680ad4d-66cb-4b60-9910-03c71929c973Tue, 05 Dec 2017 20:00:00 GMT

The Consumer Protection Department in Dhofar Governorate in Cooperation with the Port of Salalah, concluded a training program regarding Modern Methodology in the Quality of Commodities and Logistics, which was held in the training hall at the Port of Salalah and targeted the employees in the departments of Salalah and Al-Mazyunah, the program lasted for five days.

The program was presented by Adil Al-Bayati, a training expert and covered the concept and importance of consumer protection and its effect on supporting the national economy, he further spoke about the strategies of commodities, and services quality for the consumers through adopting the international quality standards. The program included a discussion of the current problems in inspection and the plants to avoid these problems, in addition to defining the validity of the products and the specifications that must be available in the commodities and services.
The program also included a field visit to the cargo operations yard in the Port of Salalah, in cooperation with the Customs and Quarantine Department to closely learn more closely about the effective control of imported materials, and to train participants on modern methods to detect the effectiveness of the products to improve the quality of control of commodities and services provided.
This program is one of the series of programs held by PACP for its employees to hone their skills and provide them with knowledge that can raise their performance and work to the heights standards.
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The program also included a field visit to the cargo operations yard in the Port of Salalah, in cooperation with the Customs and Quarantine Department to closely learn more closely about the effective control of imported materials, and to train participants on modern methods to detect the effectiveness of the products to improve the quality of control of commodities and services provided.
This program is one of the series of programs held by PACP for its employees to hone their skills and provide them with knowledge that can raise their performance and work to the heights standards.]]>9f01cdb7-f4f8-41b2-a88f-d0d60ea58b8cTue, 05 Dec 2017 20:00:00 GMT

The Public Prosecution in Al-Buraimi has issued a judicial order to shut down two offices for manpower recruitment in the wilayat for breaching the signed contracts with some consumers.

The Consumer Protection Department in Al-Buraimi received complaints against two manpower recruitment offices, indicating that the consumers contracted with the two offices for house maids recruitment, but the maids refused work after a while from being employed so they were sent back to the offices, however, one of the offices did not refund one of the consumers while the other deducted about one third of the paid amount by the consumer, despite the fact that the terms of the contract state that he should get a refund of the total agreed amounts in case the maid refused to work.
Based on that the department followed all the procedures in these cases, the offices did not respond, the complaints kept coming against the offices for their lack of credibility with the consumers. The department communicated with Al-Buraimi Public Prosecution to shut down the two offices for their repeated violations against articles 23 and 27 of the Consumer Protection Law and article Consumer Protection Law of the bylaws for the non-Omani manpower recruitment business of the Consumer Protection Law. The Public Prosecution shut issued a judicial order to temporarily shut down the two offices and stop their business till the cases against them are resolved.

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Based on that the department followed all the procedures in these cases, the offices did not respond, the complaints kept coming against the offices for their lack of credibility with the consumers. The department communicated with Al-Buraimi Public Prosecution to shut down the two offices for their repeated violations against articles 23 and 27 of the Consumer Protection Law and article Consumer Protection Law of the bylaws for the non-Omani manpower recruitment business of the Consumer Protection Law. The Public Prosecution shut issued a judicial order to temporarily shut down the two offices and stop their business till the cases against them are resolved.

]]>ad44f158-62f5-4085-88dc-edaf5f1ed6f6Wed, 29 Nov 2017 20:00:00 GMT
PACP, in cooperation with Dhofar Automotive, has launched a recall of 2291 Jeep Cherokee and Dodge Durango (2016) as 286 Jeep Grand Cherokees WK and Dodge Durango WD (2016) were recalled based on their VINs
from 1C4RDHAG1GC322502 - 1C4RDJDG1GC485170 and 1779 Jeep Grand Cherokees WK and Dodge Durango WD (2017) with VINs 1C4RDHAGXHC610908 - 1C4RJFBG8HC825280.
This recall is for the possible lack of update PCM unit in the recalled vehicles, therefore, the dealer will reprogram the ORC unit and install the new software.
These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas.

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This recall is for the possible lack of update PCM unit in the recalled vehicles, therefore, the dealer will reprogram the ORC unit and install the new software.
These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas.

]]>b39919eb-aaf4-444f-930f-be0f86833a39Wed, 29 Nov 2017 20:00:00 GMT
The Consumer Protection Department in Sur, has recently organized a number of awareness lectures for the young consumers, targeting students from Shams Al-Ma’rifah private school in Jalan Bani Bu Ali and Falaj Al-Mashayekh kindergarten in Jalan Bani Bu Hassan and Al-Thaki kindergarten in Al-Kamil Wal Wafi, as a part of its awareness program to promote safe consumer culture among the various segments of the community.

The lectures covered many topics such as: an introduction of PACP and the rights and duties of the consumers, safe shopping methods suitable to their age. The lecture also including the reading of some stories and the display of some illustrations. The lecture also including entertaining activities such as color and learn booklet.
This program comes within a series of awareness programs, organized by PACP as represented by various departments in the governorates to create a consumer society aware of its rights and duties.
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This program comes within a series of awareness programs, organized by PACP as represented by various departments in the governorates to create a consumer society aware of its rights and duties.
]]>484881ab-c7d4-4ec9-82f4-072d3e80d9b5Wed, 29 Nov 2017 20:00:00 GMT

The Directorate General of Consumer Protection in Al-Batinah North seized a commercial establishment, for not executing the work on time which is a violation of the Consumer Protection Law, as promulgated by Royal Decree No. 66 /2014.).
Many reports from 2013 indicate that an establishment was late in doing the job on the agreed time, sometimes for years. The establishment also did not respond to the consumers complaints, which lead them to direct their complaints to the Directorate.

The Directorate took the necessary procedures after confirming that the establishment was stalling in responding to the consumers complaints which lead them to accept the solutions imposed by the establishments. The Directorate General of Consumer Protection communicated with the Public Prosecution, to temporarily shut the establishment down till reaching a conclusion of the case, in accordance with article (37) of the Consumer Protection Law that states: “The public prosecution – pursuant to a prior request from the chairman or the authorized representative thereof – may issue a decision to temporarily shutter the premises or suspend the activity until the adjudication of the lawsuit and stakeholders may appeal the decision before the Court of Appealed Misdemeanors at the deliberation chamber.”
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]]>52f574df-78a1-4356-9765-4a140eba9713Sat, 25 Nov 2017 20:00:00 GMT
The electronic program for borrowing books from the library of the Public Authority for Consumer Protection won the first place in the Colossus Competition, which was carried out by the library and documentation group at Sultan Qaboos University (SQU) after a competition with several people interested in the field of information, libraries and documents.

According to Ahmed Almukbali, a team member, the program helps the librarian in organizing and accelerating the work at the library. The system can dispense with the usual paper records. The program provides the possibility of completing the form electronically. It also provides an advanced method of managing the library. Automated inventory enables the identification of unreturned books, deals with a search engine in the Dewey Decimal Classification Plan, facilitates the search for any material in the library, the ability to identify existing or loaned materials, loan and return books, and prompts for reports on internal borrowing and the report of the most borrowers, and report the most to borrowed materials.

Qais Al Baloushi, a member of the program team, said the program design came to meet the needs of the library, using Asp.net. c #, and Web applications, and use the sql server management system, which is designed on HTML 5. Css. Javescript.

The competition is the first of its kind in the field of libraries and documents, and the first of its kind in the Faculty of Arts and Social Sciences at SQU, aiming to promote innovation and continuous development in the field of libraries, information and documents, considering that development of this field means the development of other parts of knowledge.
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Qais Al Baloushi, a member of the program team, said the program design came to meet the needs of the library, using Asp.net. c #, and Web applications, and use the sql server management system, which is designed on HTML 5. Css. Javescript.

The competition is the first of its kind in the field of libraries and documents, and the first of its kind in the Faculty of Arts and Social Sciences at SQU, aiming to promote innovation and continuous development in the field of libraries, information and documents, considering that development of this field means the development of other parts of knowledge.]]>1577c0e4-c888-4bfe-bcda-aafd04ba18f6Sat, 25 Nov 2017 20:00:00 GMT
Consumer Protection, in cooperation with Oman Trading Establishment (OTE), is recalling 485 Isuzu trucks class F 2014 and 2015 models
. The recall campaign started in 26 November 2017, and will cover 130 Isuzu trucks class F based on chassis No. JALK6A13XE7102120 to No. JALH5K169EW00132, and 355 Isuzu trucks class F based on chassis No. JALK6A13XF7100594 to No. JALK6A130F7100006
The reason for the recall is due to a fault in the lock of front right spring, and the locking pin of the front spring is not sufficiently curled which may release the bolt. Thus the company will inspect the screw and the size of the lock curled part, and if loose or it was less than 9 mm, the lock will need to be changed.
The recalls confirm the efforts by Consumer Protection in traffic safety, and are consistent with its concern to carry our continuous revision for all the products in the Omani markets to provide the protection required for all the consumers.
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The reason for the recall is due to a fault in the lock of front right spring, and the locking pin of the front spring is not sufficiently curled which may release the bolt. Thus the company will inspect the screw and the size of the lock curled part, and if loose or it was less than 9 mm, the lock will need to be changed.
The recalls confirm the efforts by Consumer Protection in traffic safety, and are consistent with its concern to carry our continuous revision for all the products in the Omani markets to provide the protection required for all the consumers.]]>10516f92-4ff9-41cb-850e-204575ebaa4fWed, 22 Nov 2017 20:00:00 GMT
The Directorate General of Consumer Protection of Al-Batinah North Governorate, in cooperation with the ROP command in the governorate, has recently organized a workshop regarding strategies of investigation, inspection, with the participation of 80 PACP employees at the ROP precinct.

Major Abdullah Nassir Al-Alawi, Head of the criminal investigation at the ROP precinct in Suhar presented the workshop, he covered many topics such as: investigation process, how to surveil people and buildings and how to deal with information.
Captain Ahmed Awad Al-Meshieqi from the Criminal Laboratory Department of the Directorate General of Criminal Investigation, talked about examining traces, forgery and methods of forgery.
The participants commended the information included in the workshop that contributed towards the development of their knowledge, as they were familiarized with the how to discover forgery in documents, and enabled the law enforcement officers to expand their knowledge in the legal affairs through the practical implementation during transferring, inspection, examination and seizure processes.
This workshop is part of a series of training programs organized by PACP for its employees to hone their skills regarding the procedures used in the examination of samples, and how to organize complaints procedures, how to receive, study and verify complaints from consumers.

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Captain Ahmed Awad Al-Meshieqi from the Criminal Laboratory Department of the Directorate General of Criminal Investigation, talked about examining traces, forgery and methods of forgery.
The participants commended the information included in the workshop that contributed towards the development of their knowledge, as they were familiarized with the how to discover forgery in documents, and enabled the law enforcement officers to expand their knowledge in the legal affairs through the practical implementation during transferring, inspection, examination and seizure processes.
This workshop is part of a series of training programs organized by PACP for its employees to hone their skills regarding the procedures used in the examination of samples, and how to organize complaints procedures, how to receive, study and verify complaints from consumers.

]]>fd1c0075-20d2-4f4b-b1f1-b1fd01eca03aWed, 22 Nov 2017 20:00:00 GMT
The Consumer Protection Department in Al-Sharqiyah North Governorate is getting ready to launch the golden team competition, which is aimed at building competitive methodologies among the inspection teams to enhance the work, and develop the productivity, as well as promote honest competition among the law enforcement officers in the Market Regulation and Control divisions.

The competition consists of 3 areas: administrative, technical and legal. each has transparent evaluation elements, and a specialized team-evaluation committee will do the evaluation according to the terms in the evaluation form.
The competition will start at the beginning of next year and the evaluation will be done every three months.
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The competition will start at the beginning of next year and the evaluation will be done every three months.]]>280e3d2a-05f9-4e07-bfcd-b596e3274850Tue, 21 Nov 2017 20:00:00 GMT
PACP headquarters has recently organized a blood donation campaign in cooperation with the Central Blood Bank of the Department of Blood Services in the Directorate General of Health Affairs in Muscat. PACP employees participated in the campaign, out of their belief in their role in contributing to that humanitarian campaigns.

The campaign aimed at collecting and allocating all amounts of blood in all its different types, and give it to the patients, the injured or those who needed it, including those with blood deficiency, in addition to achieving self-sufficiency of blood in the Sultanate, and eliminating the need to import blood from abroad.
This participation comes within the framework of the PACP policy in supporting all positive community initiatives that benefit the community, and to spread the culture of blood donation and awareness of the great health benefits of the donation, which are the renewal of blood components, in addition to the indirect health benefits as the donors tested to make sure they are free from diseases such as: blood pressure, diabetes and hemoglobin deficiency and others.
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This participation comes within the framework of the PACP policy in supporting all positive community initiatives that benefit the community, and to spread the culture of blood donation and awareness of the great health benefits of the donation, which are the renewal of blood components, in addition to the indirect health benefits as the donors tested to make sure they are free from diseases such as: blood pressure, diabetes and hemoglobin deficiency and others.]]>0a9e03d2-637e-4c14-820c-13ad368407b7Tue, 21 Nov 2017 20:00:00 GMT
The Consumer Protection Department in Al-Sharqiyah South Governorate, as represented by the Masirah office, participated recently in the Empowering Small and Medium Enterprises Forum. This participation is a part of PACP’s diligence to deliver its awareness message to the various community segments through participation in a number of community activities and events.

The participation of the department was through a special section that displayed commodities that do not meet the approved standards and specifications, commodities which were pulled off the market, in addition to the commodities that were withdrawn from the markets and commercial centers by a decision from PACP. Some awareness publications by PACP, concerned with proper consumption, were also distributed.
This participation is part of a series of participations carried out by PACP to extend bridges of cooperation with various governmental and private institutions, stemming from its’ belief in the importance of these participations to introduce PACP and its efforts, and further to instill safe consumer culture among the segments of the community.
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This participation is part of a series of participations carried out by PACP to extend bridges of cooperation with various governmental and private institutions, stemming from its’ belief in the importance of these participations to introduce PACP and its efforts, and further to instill safe consumer culture among the segments of the community.
]]>56307529-414e-421a-b8af-78a54efafdd9Mon, 20 Nov 2017 20:00:00 GMT
The Consumer Protection Department Governorate in Al-Sharqiyah South Governorate organized an awareness and educational program for the young consumers in Dar Al-Manhal Private School and Al-Shatti Private School, in its awareness program for private school students.

The program covered a number of topics such as: the basics of choosing safe foods, steering clear of buying food from street vendors, not buying food items with no labels such as production and expiry dates, and the importance of receiving a purchase invoice. The children were familiarized with PACP jurisdictions through the young consumer magazine.
This program is part of a series of awareness programs organized by the department to promote sound consumption through the principles instilled in the students.
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This program is part of a series of awareness programs organized by the department to promote sound consumption through the principles instilled in the students.]]>4e5b8bd7-85f7-4875-9d24-5991d763f542Mon, 20 Nov 2017 20:00:00 GMT
The statistical indexes report issued by the Directorate General of Studies and Development in PACP indicated, that the total recovered amounts for the consumers during the third quarter of 2017 in all PACP departments in Oman was OMR 356,629.735.
According to the report, the PACP headquarters topped this list with recovered amounts totaling OMR 92,019, followed by Al-Buraimi Governorate with OMR 37,463, Al-Seeb Department OMR 36,452. Al-Dakhiliyah Governorate with OMR 33274.325, then Dhofar Governorate with 33,175, followed by Al-Sharqiyah South Governorate with OMR 27,050, Al-Batinah South (Al-Rustaq) with OMR 25,618, Al-Batinah North Governorate with OMR 25,307 in recovered amounts followed by Al-Sharqiyah North with OMR 19,093, Al-Batinah South - Barka with OMR 13,565, Al-Dhahira OMR 13,211, Musandam Governorate - Khasab OMR 400, while the consumer protection departments in Dibba, Al Mazyunah and Al Wusta Governorate did not recover any amounts during the same period.
These recovered amounts reflect PACP’s determination to protect consumers rights in every possible way, in accordance with the Consumer Protection Law and other relevant decisions.
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These recovered amounts reflect PACP’s determination to protect consumers rights in every possible way, in accordance with the Consumer Protection Law and other relevant decisions.]]>ab420cc3-49f8-4502-a592-aa1f5b32ebc4Wed, 08 Nov 2017 20:00:00 GMT
The Consumer Protection Department in Al-Sharqiyah North Governorate - Al-Qabil municipality, has participated in the 28th Municipalities Month event, in the frame of cooperation among the government institutions in Oman.

The participation was through an awareness exhibit included publications and printed materials awareness from PACP, covering various topics such as: safe consumer culture, the secrets of the smart consumer, healthy shopping, choosing kids toys, classification of juices and beverages, healthy way of dealing with fruits and vegetables, nutrition labels, among other awareness materials.
The participation of the department in these events stems from its belief in the importance of awareness and, active participation with other government institutions, and further to achieve PACP objectives in spreading consumer culture among members of the community and, extend the links of joint cooperation with other government institutions in service of the community.

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The participation of the department in these events stems from its belief in the importance of awareness and, active participation with other government institutions, and further to achieve PACP objectives in spreading consumer culture among members of the community and, extend the links of joint cooperation with other government institutions in service of the community.

]]>4e76eeaa-5fb0-462b-b161-d365c941d336Wed, 08 Nov 2017 20:00:00 GMT
PACP will launch a recall campaign for 23 Volkswagen (2009) cars in cooperation with, Wattayah Motors.
11 VW Golf (2009)
cars will be recalled according to VINs WVWBB71K69W022297 -WVWGK11K69W125321, 4 VW Scirocco (2009) cars with VINs WVWBD213997028543 - WVWBD213297028979 and WVWBD213397029011 - WVWBD213597029558, 7 VW EOS (2009) with VINs WVWAP21F097008940 -WVWAP21F897012881 and one VW Jetta (2009) with VIN WVWMF11K69M047397. The campaign shall begin on 10/11/2017.
The recall is due to a possible failure in the control unit (ABS(MK-60)/ECS) due to overheating that causes a disconnect in the negative pole in the recalled vehicles resulting in a failure of the ABS/ECS, therefore, the dealer shall install a new software in the recalled vehicles.
These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman, in order to provide the necessary protection for the consumers in all areas.

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The recall is due to a possible failure in the control unit (ABS(MK-60)/ECS) due to overheating that causes a disconnect in the negative pole in the recalled vehicles resulting in a failure of the ABS/ECS, therefore, the dealer shall install a new software in the recalled vehicles.
These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman, in order to provide the necessary protection for the consumers in all areas.

]]>bbcf9c7d-0d64-4192-99d5-4dccca992582Tue, 07 Nov 2017 20:00:00 GMT
The Consumer Protection Department in Al-Sharqiyah South Governorate organized an awareness program for the young consumers, in cooperation with, Alisary Center in Wilayat of Sur, in its’ awareness program for the private school students, in order to prepare a generation aware of the consumer culture and consumer issues in a way that is suitable to their age.

The program covered a number of topics such as: the basics of choosing safe foods, steering clear of buying food from street vendors and, not buying food items with no labels such as production and expiry dates.
The children were familiarized with PACP jurisdictions through “color and learn” booklet and a simplified explanation of the terms and graphics in it.
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The children were familiarized with PACP jurisdictions through “color and learn” booklet and a simplified explanation of the terms and graphics in it.
]]>f5e7ad4b-a6f3-40aa-a9de-ae187253faa9Tue, 07 Nov 2017 20:00:00 GMT
The Directorate General of Consumer Protection in Al-Batinah North Governorate, continued its awareness campaign titled (In Touch with You) for the women in villages and mountain areas in Al-Batinah North Governorate. The Directorate General of Consumer Protection is aiming at innovating various awareness methods regarding aspects and information relating to the consumers.

The team presented a lecture in Wilayat of Al-Khaburah, regarding the role of Consumer Protection in fighting commercial fraud. The lecture included many topics such as: introduction of PACP and its tole, the concept of consumers and who is the consumer, as well as, the rights of consumers as stipulated by laws. The lecture also covered the duties and terms that the consumers must follow before and after the purchase.
The team paid a visit to Rajma village in Wilayat of Shinas and gave a lecture regarding service provision contracts, the duties of the consumers during the purchase, the importance of reading the after-sale and warranty documents, the importance of the contracts and agreements, the importance of checking the commodity, the validity date and contents in addition to ways to avoid misleading advertisements.
The visit also included a mini-exhibition for fake consumables such as clothing items, foods and accessories to familiarize the audience to the ways to differentiate these commodities.
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The team paid a visit to Rajma village in Wilayat of Shinas and gave a lecture regarding service provision contracts, the duties of the consumers during the purchase, the importance of reading the after-sale and warranty documents, the importance of the contracts and agreements, the importance of checking the commodity, the validity date and contents in addition to ways to avoid misleading advertisements.
The visit also included a mini-exhibition for fake consumables such as clothing items, foods and accessories to familiarize the audience to the ways to differentiate these commodities.]]>07d044ae-c3e6-4be7-aed9-5776da1f41deTue, 07 Nov 2017 20:00:00 GMT
Head of the Quality Control Department: continuous efforts to control the defective commodities that harm the health, and safety of the consumers.
Head of the Chemical Materials Department at the Ministry of Environment: The danger of this substance is the fragmentation and air-borne micro-fibers that can cause dangerous diseases. The substance is banned under the Rotterdam Convention for its’ danger

In implementation of decision No.245/2017, issued lately by H.E. Dr.Said Khamis Al-Kaabi, PACP Chairman banning the commodities that contain asbestos, PACP staff conducted inspection campaigns on the venues that sell containers and household products to check the materials of these products that might harm the health and safety of the consumers. The lab testing of tea and coffee containers revealed that they contain asbestos which is a harmful substance on the health and safety, a substance that is globally warned against and banned.
As a result of more than one test to confirm that, PACP issued a directive to ban the selling and dealing of a number of the beverage containers in the market, and gave instruction to providers that they must submit certification to prove that the products are free of asbestos, the directive shall be implemented on the 1st of December 2017, to give a chance for testing on the available products and to get the documentation. PACP also decided to halt the sale of these products and pull the tested products off the markets after discovering that they contain asbestos.

The Head of the Quality Control Department in PACP, Ms. Fahima Amir Al-Hamzy stated:” PACP’s decision of halting the sale of the tea and coffee containers that have asbestos, came as a part of PACP’s efforts to protect the health of the consumers”, confirming that the substance is globally banned, therefore, PACP always, control and quality check the commodities and all other matters related to the markets and controls the defective commodities that harm the health and safety of the consumers.
She further added: PACP is aiming at raising awareness of the consumers regarding this substance and, encourage them to keep up with the latest developments pertaining to the banned chemical substances, in particular, asbestos and other raw materials that it is made from. Ms. Al-Hamzy emphasized that the international organizations including WHO indicated that this substance is harmful, both to humans and to the environment.
The Head of the Quality Control Department outlined the importance of proper disposal of such commodities by avoiding breakage and disposing them in trash containers, to avoid the debris that spreads by air that they produce when they break.
She also indicated that the Minister of Commerce and Industry issued decision No.139/2017, to ban the import of commodities and products to make sure that there are no products that contain this substance which proves how dangerous it is.
Mr. Ahmed Harib Al-Bulushi, the Head of Chemical Materials Department at the Ministry of Environment and Climate Affairs, mentioned that asbestos is a substance used in a number of industries and areas that are essential for consumers, as this substance is used in construction, house roofs, manufacturing interior and exterior partitions, sewage pipes, coating of fire resistant doors and metal vaults, car brakes, clothes, firefighting, gloves, hairdryers, ovens and as an insulation material in the electric transformers and wires.
He further added: The danger of asbestos is the fragmentation and air-borne micro-fibers that cannot be seen by the naked eye, and if inhaled, could cause major health problems and serious diseases such as throat, lung, stomach and intestinal cancer, therefore many countries enacted rules and regulations that completely ban the use, production, manufacturing or importing of asbestos and its products, in accordance with the Rotterdam Convention which Oman joined in 1999, and the Royal Decree No.81/99. Asbestos will be substituted by less harmful or harmless alternatives.
Mr. Ahmed Juma Al-Zidjali, the Head of Waste Management in the Environmental Control Department at the Ministry of Environment , mentioned that the effects of asbestos on health depends on the duration of the exposure and the intensity of exposure to the asbestos fibers, as the disease symptoms appear after the chronic exposer through various activities and that might take 20 years, therefore, all kinds of asbestos are banned in usage and dealing in Oman and that this matter is under the control of Chemical Materials Department.
He also added that the asbestos wastes are classified as dangerous according to the classification by Basel Convention, and in accordance with the Ministry Decision No.18/93 regarding the management of dangerous waste, the fore, the dealing and storage methodology is implemented according to the procedures stipulated in the decision, as there is no agreement in Oman at the moment in terms of permanent disposal of asbestos waste.

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As a result of more than one test to confirm that, PACP issued a directive to ban the selling and dealing of a number of the beverage containers in the market, and gave instruction to providers that they must submit certification to prove that the products are free of asbestos, the directive shall be implemented on the 1st of December 2017, to give a chance for testing on the available products and to get the documentation. PACP also decided to halt the sale of these products and pull the tested products off the markets after discovering that they contain asbestos.

The Head of the Quality Control Department in PACP, Ms. Fahima Amir Al-Hamzy stated:” PACP’s decision of halting the sale of the tea and coffee containers that have asbestos, came as a part of PACP’s efforts to protect the health of the consumers”, confirming that the substance is globally banned, therefore, PACP always, control and quality check the commodities and all other matters related to the markets and controls the defective commodities that harm the health and safety of the consumers.
She further added: PACP is aiming at raising awareness of the consumers regarding this substance and, encourage them to keep up with the latest developments pertaining to the banned chemical substances, in particular, asbestos and other raw materials that it is made from. Ms. Al-Hamzy emphasized that the international organizations including WHO indicated that this substance is harmful, both to humans and to the environment.
The Head of the Quality Control Department outlined the importance of proper disposal of such commodities by avoiding breakage and disposing them in trash containers, to avoid the debris that spreads by air that they produce when they break.
She also indicated that the Minister of Commerce and Industry issued decision No.139/2017, to ban the import of commodities and products to make sure that there are no products that contain this substance which proves how dangerous it is.
Mr. Ahmed Harib Al-Bulushi, the Head of Chemical Materials Department at the Ministry of Environment and Climate Affairs, mentioned that asbestos is a substance used in a number of industries and areas that are essential for consumers, as this substance is used in construction, house roofs, manufacturing interior and exterior partitions, sewage pipes, coating of fire resistant doors and metal vaults, car brakes, clothes, firefighting, gloves, hairdryers, ovens and as an insulation material in the electric transformers and wires.
He further added: The danger of asbestos is the fragmentation and air-borne micro-fibers that cannot be seen by the naked eye, and if inhaled, could cause major health problems and serious diseases such as throat, lung, stomach and intestinal cancer, therefore many countries enacted rules and regulations that completely ban the use, production, manufacturing or importing of asbestos and its products, in accordance with the Rotterdam Convention which Oman joined in 1999, and the Royal Decree No.81/99. Asbestos will be substituted by less harmful or harmless alternatives.
Mr. Ahmed Juma Al-Zidjali, the Head of Waste Management in the Environmental Control Department at the Ministry of Environment , mentioned that the effects of asbestos on health depends on the duration of the exposure and the intensity of exposure to the asbestos fibers, as the disease symptoms appear after the chronic exposer through various activities and that might take 20 years, therefore, all kinds of asbestos are banned in usage and dealing in Oman and that this matter is under the control of Chemical Materials Department.
He also added that the asbestos wastes are classified as dangerous according to the classification by Basel Convention, and in accordance with the Ministry Decision No.18/93 regarding the management of dangerous waste, the fore, the dealing and storage methodology is implemented according to the procedures stipulated in the decision, as there is no agreement in Oman at the moment in terms of permanent disposal of asbestos waste.

]]>2d5ec0ba-12f2-4bd0-93df-993b2e66648fMon, 06 Nov 2017 20:00:00 GMT
The Consumer Protection Department in Al-Sharqiyah South Governorate has recently been able to refund a consumer, the amount he paid for a new car. This comes as a part of PACP’s efforts to resolve the complaints and reports by the consumers.

A consumer purchased a new car from a dealer in Wilayat of Sur, he noticed that it makes a noise and has instable brakes, the car also was leaking air and water from the back window, he checked with the employees in charge in the dealer and they stated that it needs a technical check, after conducting the check, the consumer noticed that the problem was still there, hence, he lodged a complaint to the department. The department took the necessary measures in dealing with the complaint and, was able to reach an amicable settlement between the consumer and the dealer to return the car and get a refund of the amount he paid for it which was OMR 9,150.
PACP advises all the dealers to check the new cars for any faults and defects and do a technical check prior to offering the cars for the consumers to buy, in order to protect the rights of the consumers guaranteed under the Consumer Protection Law as promulgated by Royal Decree No. 66 /2014.

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PACP advises all the dealers to check the new cars for any faults and defects and do a technical check prior to offering the cars for the consumers to buy, in order to protect the rights of the consumers guaranteed under the Consumer Protection Law as promulgated by Royal Decree No. 66 /2014.

]]>494d8966-6a56-4be0-a886-ac5106c092c9Mon, 06 Nov 2017 20:00:00 GMT
The Consumer Protection Department in Sur, has recently participated in the open day for mothers and the teaching staff in Janaen school for Basic Education for girls in Tahwah, in an awareness program to spread consumer culture and raise consumers awareness of their rights and duties.

The participation of the department was through a lecture regarding the rights of the consumers presented by Salima Al-Dawoody, a specialist in commodities and services quality control, she gave an introduction of PACP, as well as, the rights and duties of the consumers, the arbitrary terms for consumers and the importance of reading the labels. The lecture was accompan by a number of commodities ad products that were pulled off the markets for the violation of the Consumer Protection Law and for the health hazards they cause to consumers’ health.
The department also participated by holding an awareness corner in the exhibit that was organized by the Municipality of Jalan Bani Bu Ali for Basic Education, the participation was for raising awareness and educating members of the community with PACP jurisdictions, through the display of fake commodities and counterfeit commodities as well as banned commodities and others that were pulled of the markets for the violation of the Consumer Protection Law.

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The department also participated by holding an awareness corner in the exhibit that was organized by the Municipality of Jalan Bani Bu Ali for Basic Education, the participation was for raising awareness and educating members of the community with PACP jurisdictions, through the display of fake commodities and counterfeit commodities as well as banned commodities and others that were pulled of the markets for the violation of the Consumer Protection Law.

]]>be0c603e-f86b-4c8a-95de-9e7d2c48c002Sun, 05 Nov 2017 20:00:00 GMT
The Primary Court in Al-Buraimi has pronounced a verdict against an accused for not providing a service in an optimal manner for a consumer, and working in a job for which he is not authorized. The verdict stipulated three months jail time, OMR 400 fine and, deportation after serving time for attempting to deceive a consumer by changing spare parts and keeping the new spare parts to sell them later.

The department received a complaint from a consumer stating that he went to a workshop to change the spark plugs, and timing belt for his vehicle, leaving it with the workshop till the technical is done with changing the parts, after he got back, the technician confirmed that he did replace all the old parts and showed eight spark plugs with a timing belt along with the packages for the parts, yet the consumer heard a weird noise when he started the engine which lead him to pop the hood of his car. He found that the parts were replaced on one side of the engine while the other side was still covered with dust which suggested that there was no maintenance done on it, upon confronting the technician, the latter admitted that he did not actually replace the parts and tried to reconcile with the consumer by offering to return the new spare parts because he got caught. The consumer lodged his complaint to save other consumers from falling for the same kind of deception. The technician was interrogated and turned out that he was not authorized for this job and, confessed that he actually did what he did to the consumer, the case file was completed and referred to the court which pronounced the verdict of jail time, fine and deportation.
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1ef915b1-43ee-46d3-be50-42ba1d606f68Sun, 05 Nov 2017 20:00:00 GMT
The Consumer Protection Department in Sur, has recently participated in a training program regarding the quality, safety and security of food for the school students, which was organized by Al-Kamil Wal Wafi Center, targeting a number of teachers, visitors, health employees, health inspectors and food inspectors, in order to raise the level of health awareness and to outline the importance of safe food for the students.

The participation of the department was a presentation regarding the Consumer Protection Law and, the food health and safety presented by Mr. Tariq Nassir Al-Sunaidi, a legal researcher in the department, he covered many topics such as: an introduction of the Consumer Protection Law as promulgated by Royal Decree No. 66/2014 regarding the health and safety of food and fighting commercial fraud, He also shed the light on some of the ban decisions by PACP on some of the food products. Mr. Al- Sunaidi also stressed on the necessity of reading labels on food items while shopping and, outlined methods of inspection and market control to avoid commercial fraud, improper food storage, pulling banned materials and materials that do not comply with the standards and specifications off the market.
The Department also participated in the exhibition accompanying the program, through a special section that displayed samples of commodities and products that were pulled off the market for violating the implemented laws and bylaws and, some PACP publications were distributed to visitors to the exhibition.
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The Department also participated in the exhibition accompanying the program, through a special section that displayed samples of commodities and products that were pulled off the market for violating the implemented laws and bylaws and, some PACP publications were distributed to visitors to the exhibition.]]>9988fdd3-fdab-4ffd-9ac9-9734fb8411d1Sat, 04 Nov 2017 20:00:00 GMT
The Consumer Protection Department in Salalah, in cooperation with the Ministry of Awqaf and Religious Affairs, has recently organized an awareness lecture for its employees regarding (Job Integrity), in order to develop their job skills, and instill sound job integrity values in them.

The lecture was presented by Sheikh Majdi Abdulaziz Qutub, a preacher from the Directorate General of Awqaf and Religious Affairs, covering many topics such as: definition of job integrity, the Islamic encouragement of integrity and prohibition of treachery, the traits of the honest employee such as power and dedication in their line of work as well as the good job performance according to the Prophet Mohamed may peace be upon him as he said: "Allah will be pleased with those who try to do their best at their jobs”, adherence to the work regulations in coming and leaving on time, keeping confidentiality at work and, not accepting gifts because they are considered a bribery.
This lecture are part of a series of lectures and training programs organized by the PACP for its employees to develop their skills and provide them with knowledge and information in various aspects which can contribute to enhancing their job capabilities.
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This lecture are part of a series of lectures and training programs organized by the PACP for its employees to develop their skills and provide them with knowledge and information in various aspects which can contribute to enhancing their job capabilities.]]>17a719e8-5607-41a3-8060-55511a37979bSat, 04 Nov 2017 20:00:00 GMT
The Consumer Protection Department in Al-Sharqiyah North Governorate, participated in the activities of the World Food Day, through a lecture in Al-Maali School for Basic Education in Ibra, in order to instill the safe consumer culture among the students and introduce to the importance of food, and food safety.

The lecture was presented by Ms. Safial Ali Al-Yazidi, a media specialist at the department, targeting the 4th graders in basic learning, covering a number of aspects such as: the definition of food and the food basic components such as proteins, vitamins, fats , carbs and minerals, as well as, food spoilage and the causes of food spoilage.
She also gave several tips on how to shop for healthy food, checking the production and expiry dates, reading the nutrition facts label and paying attention to the quality and safety of the products. A video was played to the students regarding washing hands in a healthy way and the students received some awareness booklets and publications.
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She also gave several tips on how to shop for healthy food, checking the production and expiry dates, reading the nutrition facts label and paying attention to the quality and safety of the products. A video was played to the students regarding washing hands in a healthy way and the students received some awareness booklets and publications.]]>483d3a56-58a6-498c-bde0-9ef0c047262fSat, 04 Nov 2017 20:00:00 GMT
The Primary Court in Nizwa has recently pronounced two verdicts against two accused, for the violation of the Consumer Protection Law as promulgated by Royal Decree No. 66 /2014. The two verdicts were in favor of conviction, jail time and fines.
The first verdict: The Consumer Protection Department in Al-Dakhiliyah Governorate received a complaint by a consumer, stating that he bought a 25 passenger bus from a dealer in Wilayat of Nizwa, defects appeared during the warranty period including lack of balance and stability during driving, as well as, oil leakage from one of the wheel joints, the consumer checked with the specialists at the dealer to fix the defects. After the repair, the consumer noticed that the defects were still there which lead him to lodge his complaint to the department.
The department took the necessary measures and referred the complaint file to the Public Prosecution in Nizwa which conducted an investigation, and referred the case to the Primary Court in Nizwa.
The court pronounced a verdict of conviction for not providing a service properly with 6 month suspended jail time, OMR 1,000 for the public right, and in the civil case obligated him to repair the bus for the consumer and reimburse him with OMR 300 as an expert fee and to pay the legal fees as well.
The second verdict: An Asian foreigner was caught selling banned materials (70 cartons of Maher Cigarettes), as well as, other types of chewing tobacco. After the completion of the case file and the collection of evidence, the department referred the case file to the Public Prosecution in Nizwa, which investigated the case then referred it to the Primary Court in Nizwa, which pronounced the conviction verdict in the misdemeanor stipulated in decision No. 301/2016 regarding the ban of chewing tobacco under article 40 in reference to article 7 of the Consumer Protection Law, and article 6 clauses (3,2), in 3 months jail time, seizure of goods, and deportation in accordance with article 48 of the Omani Penal Code.
PACP advises all traders and providers to abide by the Consumer Protection Law and its Executive Bylaws in order to avoid legal liability, and further to have transparency, credibility and avoid false and misleading advertising during the promotion of commodities and services.
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The department took the necessary measures and referred the complaint file to the Public Prosecution in Nizwa which conducted an investigation, and referred the case to the Primary Court in Nizwa.
The court pronounced a verdict of conviction for not providing a service properly with 6 month suspended jail time, OMR 1,000 for the public right, and in the civil case obligated him to repair the bus for the consumer and reimburse him with OMR 300 as an expert fee and to pay the legal fees as well.
The second verdict: An Asian foreigner was caught selling banned materials (70 cartons of Maher Cigarettes), as well as, other types of chewing tobacco. After the completion of the case file and the collection of evidence, the department referred the case file to the Public Prosecution in Nizwa, which investigated the case then referred it to the Primary Court in Nizwa, which pronounced the conviction verdict in the misdemeanor stipulated in decision No. 301/2016 regarding the ban of chewing tobacco under article 40 in reference to article 7 of the Consumer Protection Law, and article 6 clauses (3,2), in 3 months jail time, seizure of goods, and deportation in accordance with article 48 of the Omani Penal Code.
PACP advises all traders and providers to abide by the Consumer Protection Law and its Executive Bylaws in order to avoid legal liability, and further to have transparency, credibility and avoid false and misleading advertising during the promotion of commodities and services.]]>8894c828-6a08-485a-a97a-613478dd4062Sun, 29 Oct 2017 20:00:00 GMT
The Consumer Protection Department in Al-Sharqiyah South Governorate participated in the awareness exhibition organized by the municipality of Jalan Bani Bu Hassan, in the 28th Municipalities Month aimed at outlining the services, functions and awareness initiatives presented by various institutions to the members of the community.
The department’s participation was a display of the commodities that were pulled off the markets, expired items, items that insult public morals and the Islamic religion, cigarettes that do not comply with the standards and specifications, black henna and its’ harms, in addition to raising the consumers awareness on how to identify and avoid fake commodities.
The department also participated in the awareness exhibition in Al-Kamil Wal Wafi through a corner displaying the seized commodities from the commercial venues, expired and spoiled goods, counterfeit commodities, unlabeled commodities and clothes that insult the public morals. PACP awareness printed materials were distributed to the audience in order to promote consumer culture
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The department also participated in the awareness exhibition in Al-Kamil Wal Wafi through a corner displaying the seized commodities from the commercial venues, expired and spoiled goods, counterfeit commodities, unlabeled commodities and clothes that insult the public morals. PACP awareness printed materials were distributed to the audience in order to promote consumer culture]]>b76b838e-9483-4ccb-a81d-e233343b78f8Sun, 29 Oct 2017 20:00:00 GMT
A seminar was held at PACP HQ recently regarding VAT, the seminar was attended by H. E. Saud Nasser Al Shukaili, the Secretary General of Taxation and H.E. Dr.Said Khamis Al- Kaabi, PACP Chairman, with the participation by PACP officials and officials from the Secretariat General for Taxation, in order to outline the most important characteristics of VAT which will be implemented in Oman in sync with all GCC countries in different time tables for each country.
Mr. Sulaiman Salim Al-Adi, the General Manager of Survey and Tax Agreements at the Secretariat General for Taxation, gave a presentation at the seminar covering the definition of the tax and the nations that implement the tax, the number of these nations exceeded 166 globally, emphasizing that the value upon which VAT is based is the total value borne by a counterpart individual in exchange for the same commodity or service.
Mr.Al-Adi added: There are many VAT transactions included under the basic-rate, zero-rate and exemption, confirming that the unified agreement for VAT in GCC has been signed by GCC Committee on Financial and Economic Cooperation in November of 2016, in accordance with the decision of the Supreme Council in its’ 36th session in Riyadh 2015. He further indicated that the agreement included the implementation of a basic rate of 5% of the imports or exports value, unless there is an article stipulating zero-tax rate or tax exemption on the same in the agreement.
Mr. Al-Adi added: the member state can impose a zero-tax rate on the food items listed in the agreed unified list by the committee, and that the agreement included stipulating rates on some of the export commodities, international transport, tax refund for tourists, mandatory registration, optional registration and exceptions, and added:
The Secretariat General for Taxation is cooperating with several agencies regarding the implementation of workshops, and training programs for taskforces in Oman and abroad, to define all what is included in VAT, and work is under way in drafting the VAT law by the Secretariat, he further stated that KSA and UAE approved the unified VAT agreement for the GCC and have issued their local legislations in the implementation of the agreement, and announced a date for the implementation of VAT at the beginning of 2018. Mr.Al-Adi indicated that the adjustable list of commodities that Oman is proposing to implement zero-tax rate on in the VAT system.

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Mr.Al-Adi added: There are many VAT transactions included under the basic-rate, zero-rate and exemption, confirming that the unified agreement for VAT in GCC has been signed by GCC Committee on Financial and Economic Cooperation in November of 2016, in accordance with the decision of the Supreme Council in its’ 36th session in Riyadh 2015. He further indicated that the agreement included the implementation of a basic rate of 5% of the imports or exports value, unless there is an article stipulating zero-tax rate or tax exemption on the same in the agreement.
Mr. Al-Adi added: the member state can impose a zero-tax rate on the food items listed in the agreed unified list by the committee, and that the agreement included stipulating rates on some of the export commodities, international transport, tax refund for tourists, mandatory registration, optional registration and exceptions, and added:
The Secretariat General for Taxation is cooperating with several agencies regarding the implementation of workshops, and training programs for taskforces in Oman and abroad, to define all what is included in VAT, and work is under way in drafting the VAT law by the Secretariat, he further stated that KSA and UAE approved the unified VAT agreement for the GCC and have issued their local legislations in the implementation of the agreement, and announced a date for the implementation of VAT at the beginning of 2018. Mr.Al-Adi indicated that the adjustable list of commodities that Oman is proposing to implement zero-tax rate on in the VAT system.

]]>a9a1e9dc-b890-4b4d-8064-f0504b0116aaSat, 28 Oct 2017 20:00:00 GMT
PACP launched a recall campaign in cooperation with, Oman Trading Establishment and Moosa Abdul Rahman Hassan & Co. for one Chevrolet GMC Sierra 2017 with VINs.
1GT029EG0HZ141713 - 1GT029EG1HZ248639 and from 1GT229EG7HZ145833 - 1GT229EG4HZ173220.
The reason for the recall is that these cars are equipped for the Middle East region, and do not have a warning light for disabled head-protection airbags (C91), which indicates that they do not comply with the standards of GCC Standardization Organization, section 42/2015 Article 1.46 and 2.46, as it was discovered that the passengers sensors show the disabling of the upper, head-protection airbags instead of the seatbelt warning light which is its main function according to the classification, therefore, the company shall replace the display of the airbag status in the cars affected.
These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas.

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The reason for the recall is that these cars are equipped for the Middle East region, and do not have a warning light for disabled head-protection airbags (C91), which indicates that they do not comply with the standards of GCC Standardization Organization, section 42/2015 Article 1.46 and 2.46, as it was discovered that the passengers sensors show the disabling of the upper, head-protection airbags instead of the seatbelt warning light which is its main function according to the classification, therefore, the company shall replace the display of the airbag status in the cars affected.
These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas.

]]>6db29e43-493c-4b6f-9add-f2309931e65eSat, 28 Oct 2017 20:00:00 GMT
The Consumer Protection Department in Al-Sharqiyah South Governorate, has organized an awareness lecture with regards to the rights and duties of the consumers, for the students of Abdulla bin Al-Zubair School for Basic Education in Jalan Bani Bu Ali, in order to outline the rights of the consumers and promote the consumer culture among the school students.
The lecture was presented by: Mr.Said Al-Ghanbousi, a specialist in commodities and services quality control, and Mr. Abdullah Al-Mughairfi from the Awareness and Media Division, they covered an introduction of PACP, the rights and duties of the consumers, the importance of receiving a purchase invoice and warranty papers then PACP awareness leaflets were distributed to the audience.
This lecture is a part of a series of events and functions implemented by PACP to spread safe consumer culture, and raise the consumers awareness of their rights and duties.
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This lecture is a part of a series of events and functions implemented by PACP to spread safe consumer culture, and raise the consumers awareness of their rights and duties.]]>ff7d00f1-9e29-4f26-801e-faa5b8a0c455Sat, 28 Oct 2017 20:00:00 GMT
The Consumer Protection Department in Salalah, has recently participated in the Traffic Safety Competition 2017, under the motto: “Safe driving is an evidence of your awareness”.
The participation of the department was through a special corner on traffic safety, relating to used tires, which included samples of authentic and fake spare parts such as brake pads for its’ direct effect on the increase in road traffic accidents. The corner also included awareness videos aimed at the used and counterfeit tires, and included a display of the most important seizures conducted by PACP in this field. The participation included an introduction of decision No. 257/ 2015 stipulating a ban of selling and dealing with used tires, in addition to the distribution of PACP awareness printed materials regarding tires.
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df467ca9-fe84-4f09-8aa8-b240c25db18dMon, 23 Oct 2017 20:00:00 GMT
The Consumer Protection Department in Dhofar Governorate was able to recover OMR 33,000 for consumers, during the third quarter of 2017 according to the statistical indexes report by the department. These recovered amounts are a part of the exerted efforts by the department to solve the consumer complaints through amicable settlement and to implement the Consumer Protection Law.
Mr. Ali Salim Al-Basrawy, the Head of the Department, stated that the number of the received complaints during the third quarter of this year was 237 from different sectors, and an amount of OMR 33, 175 was recovered from different sectors the first of which was cars and cars services OMR 18,000, followed by manpower recruitment services with OMR 8,410 in recovered amounts, followed by carpet and furniture shops with recovered amounts reached OMR 2,140 in total, electric and electronic devices OMR 1,943,car maintenance workshops with approximately OMR 540, aluminum and blacksmithing workshops with OMR 989 recovered, OMR 523 recovered from travel and tourism services. OMR 210 recovered from phones and phone services, followed by OMR 130 from contracting and building materials, and OMR 90 recovered from other services, while beauty parlors and barber shops were at the bottom of the list with OMR 15 recovered.
These efforts are exerted to preserve the consumer rights and to return them by any means whether by solving the complaints amicably, or by referring them to the judiciary in accordance with the Consumer Protection Law No. 66\2014 and its’ Executive Bylaws.
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These efforts are exerted to preserve the consumer rights and to return them by any means whether by solving the complaints amicably, or by referring them to the judiciary in accordance with the Consumer Protection Law No. 66\2014 and its’ Executive Bylaws.]]>5f5cde98-c137-4716-809d-b7ead8174426Mon, 23 Oct 2017 20:00:00 GMT
The Directorate General of Consumer Protection in Al-Batinah North, and the Consumer Protection Department in Al-Dakhiliyah Governorate organized two lectures titled “Job Integrity”, aimed at instilling the noble values of job integrity for their employees, and provide them with the skills and knowledge necessary to contribute towards the development of their job performance.
The lecture at the Directorate General of Consumer Protection in Al-Batinah North was presented by Mr. Nassir Khalfan Al-Badi, who is a trainer from the Ministry of Awqaf and Religious Affairs, while Sheikh Juma Nassir Al-Sarmy, a religious councilor from the Awqaf and Religious Affairs Department of Al-Dakhiliyah Governorate presented the lecture in Nizwa.
The two lectures covered several topics including: integrity from the Islamic perspective, the development of integrity through faith in God, self-control and sensing the results, and also, a definition of the aspects of job integrity and the importance of these aspects in achieving job success, and further, ways to achieve job integrity, passion for the job, knowledge of planning and performance, team work and discipline. The two lectures presented stories and examples from the lives of the older generations and the lives of scientists and the righteous.
These two lectures are part of a series of lectures and training programs organized by PACP for its employees to develop their skills, and provide them with knowledge and information in various aspects which can contribute to enhancing their job capabilities.
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The two lectures covered several topics including: integrity from the Islamic perspective, the development of integrity through faith in God, self-control and sensing the results, and also, a definition of the aspects of job integrity and the importance of these aspects in achieving job success, and further, ways to achieve job integrity, passion for the job, knowledge of planning and performance, team work and discipline. The two lectures presented stories and examples from the lives of the older generations and the lives of scientists and the righteous.
These two lectures are part of a series of lectures and training programs organized by PACP for its employees to develop their skills, and provide them with knowledge and information in various aspects which can contribute to enhancing their job capabilities.]]>75875452-047c-4b3b-a3f3-495ccbf1948aMon, 23 Oct 2017 20:00:00 GMT
PACP, in cooperation with Khimji Ramdas, will launch a recall for 47 D750 Nikon cameras produced during the period from July 2015 - September, the recall will start on 24/10/2017.
The reason behind the recall is an abnormal glow in the images taken with the D750 digital camera, therefore, the company will replace the shutter in the cameras effected at Nikon service center.
These recalls confirm PACP efforts in all areas, and reflect its constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas.
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These recalls confirm PACP efforts in all areas, and reflect its constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas.]]>0202fc7e-de87-4b32-bde4-de891eba9f3aSun, 22 Oct 2017 20:00:00 GMT
The Consumer Protection Department continued its’ awareness campaign titled (It's More Dangerous Than You Think), which targeted expat workers in Jalan Bani Bu Hassan, and aimed at raising their awareness of the hazards of tobacco and the penalty of violating the Consumer Protection Law.
The campaign included a definition of the hazards and the dangers of smokeless chewing tobacco use, and the definition of its ingredients, types, and the economic, psychological and physical hazard resulting from dealing it, in addition to, the diseases that it can cause, and also included an introduction of the Consumer Protection Law articles that penalizes the use or dealing with that substance, in addition to PACP's efforts in controlling that type of tobacco and mitigating its spread, through the display of photos of PACP’s seizures of chewing tobacco types (Afzal, Paan and snuff) with high nicotine content, and cause many gum diseases, mouth cancer, high blood pressure and stomach ulcer
The organization of this campaign aimed at raising awareness of the hazards of chewing tobacco on the individuals health and harms to the community, and the punishment of anyone who might think of breaking the consumer protection laws regarding the ban on chewing tobacco and mitigating its’ spread.
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The organization of this campaign aimed at raising awareness of the hazards of chewing tobacco on the individuals health and harms to the community, and the punishment of anyone who might think of breaking the consumer protection laws regarding the ban on chewing tobacco and mitigating its’ spread.]]>937383fa-9028-45e0-83dd-fa948f699120Sun, 22 Oct 2017 20:00:00 GMT
The Consumer Protection Department in Kasab, in cooperation with the Commerce and Industry Department as represented by standards and specifications center, has recently conducted a field inspection campaign on tire shops in the wilayat in its awareness program to promote safe consumer culture in the various segments of the community.
The campaign aimed at checking the tires safety and compliance with all the approved standards and specifications as stipulated in the Tires Control Bylaws and to provide safety and security for consumers to mitigate the traffic accidents caused by used and expired tires.
The Head of the Department, Mr. Talal Ahmed Al-Shihi, stated that these inspection campaigns consolidate the efforts and expertise among government institutions, and contribute towards a safe consumer environment, to guarantee the protection of the consumers from all types of commercial fraud and violations of the approved Omani standard specifications.
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The Head of the Department, Mr. Talal Ahmed Al-Shihi, stated that these inspection campaigns consolidate the efforts and expertise among government institutions, and contribute towards a safe consumer environment, to guarantee the protection of the consumers from all types of commercial fraud and violations of the approved Omani standard specifications.]]>e4808531-0547-4a04-b593-9443c596b4d7Sun, 22 Oct 2017 20:00:00 GMT
The Consumer Protection Department in Al-Seeb, in cooperation with Al-Tawab Mosque and Al-Sharaija Women Council, has organized several awareness activities in order to instill the safe consumer culture among the consumers, and familiarize them with the health, psychological and economic damages resulting from smoking and tobacco, on the individual in particular and on the community in general.
PACP held a mini exhibit at Al-Tawab Mosque included samples of commodities that violated the law, and those that were pulled off the market, in addition to banned items including clothes and products that violate the morals and public order, and also, samples of fake and counterfeit commodities.

The exhibit included quantities of smokeless tobacco seized by PACP. The consumers were familiarized with the hazards of such commodities and how they are sold and spread, PACP awareness publications regarding the hazards of tobacco were distributed as well.
PACP Media specialist, Ms. Matloubah Ahmed Al-Bulushi, gave an awareness lecture at Al-Sharaija Women Council, and covered many topics such as: an overview of PACP’s role and activities in consumer awareness, as well as, an introduction about counterfeit, fake and authentic commodities and how to differentiate them from each other.
She also spoke about banned materials and materials that do not fit the standards and specifications, and shed the light on PACP portal and applications created by PACP to serve the consumers in addition to PACP’s other services. PACP awareness publications were distributed to the audience.
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The exhibit included quantities of smokeless tobacco seized by PACP. The consumers were familiarized with the hazards of such commodities and how they are sold and spread, PACP awareness publications regarding the hazards of tobacco were distributed as well.
PACP Media specialist, Ms. Matloubah Ahmed Al-Bulushi, gave an awareness lecture at Al-Sharaija Women Council, and covered many topics such as: an overview of PACP’s role and activities in consumer awareness, as well as, an introduction about counterfeit, fake and authentic commodities and how to differentiate them from each other.
She also spoke about banned materials and materials that do not fit the standards and specifications, and shed the light on PACP portal and applications created by PACP to serve the consumers in addition to PACP’s other services. PACP awareness publications were distributed to the audience.]]>b3ef930b-e3c3-4c1d-b088-62a975e000d8Sat, 21 Oct 2017 20:00:00 GMT
The Directorate General of Consumer Protection in Al-Batinah North, in cooperation with the Department of Health Services in the governorate, has recently organized an awareness lecture for its employees regarding the hospitals initiative in patients’ safety and the document of the rights and duties of patients, in order to familiarize the employees regarding the rights of patients and their families when receiving health services.
The lecture was presented by Ms. Aysha Mohammed Al-Jabry, Head of the Health Education Department at Suhar Hospital, covering many topics such as an introduction of the initiative and the message of the rights and duties of the patients document , which included adhering to the highest local and international standards of comprehensive healthcare, she also reviewed the objectives of the document, as it summarizes the rights of the induvial that they hope for in accessing the healthcare centers, as well as, duties that they have to maintain in order to achieve the comprehensive health care, such as: keeping appointments or call to cancel appointments among others.
Ms. Al-Jabry also covered the rights and duties in safety, security, privacy and communication and she explained that the patient must follow the treatment plan and the instructions of the treating doctor.
This program is a part of the internal awareness activities that PACP is diligent on conducting to provide various types of knowledge and skills.
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Ms. Al-Jabry also covered the rights and duties in safety, security, privacy and communication and she explained that the patient must follow the treatment plan and the instructions of the treating doctor.
This program is a part of the internal awareness activities that PACP is diligent on conducting to provide various types of knowledge and skills.]]>ab3c5c26-0634-46c0-98e5-6483ad2ae536Sat, 21 Oct 2017 20:00:00 GMT
The statistical report from the Consumer Protection Department in Al-Rustaq indicated that the department was able to recover nearly n OMR 26,818 for consumers, during the third quarter of 2017 as a part of the department efforts to solve the complaints, and restore the rights of the consumers as guaranteed by the Consumer Protection Law.
The recovered amounts were from various sectors, the first was cars and car services sector with OMR 23,400, electric and electronic devises with a total of OMR 1,904 recovered, furniture and carpet shops OMR 535, while OMR 450 were recovered from the manpower recruitment sector, and OMR 200 from kitchens sector, OMR 152 recovered from car maintenance workshops as well as OMR 100 recovered from phones and phone services sector in addition to other amounts from spare parts, barbershops, beauty parlor and services sectors.
These efforts are exerted to protect the consumers rights and to restore them by any means, whether by solving the complaints amicably or by referring them to the judiciary.
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These efforts are exerted to protect the consumers rights and to restore them by any means, whether by solving the complaints amicably or by referring them to the judiciary.]]>adb59f1a-a1ab-4f37-8e2b-c6082677998eWed, 18 Oct 2017 20:00:00 GMT
The primary court in Al-Mudhaibi has recently pronounced a verdict of conviction, deportation and seizure of commodities against an accused for breaking the Consumer Protection Law.
The Consumer Protection Department in Al-Sharqiyah North received information about a person who was storing and, selling unauthorized commodities. A search warrant was obtained after investigating and verifying the information as the law enforcement officers, in cooperation with ROP and the Public Prosecution, caught an expat worker selling and storing cigarettes that do not fit the standard specifications and, smokeless chewing tobacco in his residence and on top of the shop in which he works, the commodities were seized and the law enforcement officers accordingly took the legal measures in that regard and referred the case file to the competent legal authorities, which pronounced a verdict of conviction in the misdemeanor of dealing in an unauthorized commodities, with 3-months jailtime and the seizure of the commodities.
The accused was also found guilty of working without a permit from the authorities concerned for which he was sentenced one month jail time, and fined OMR 100, with the order of combining the two penalties and only the harshest is to be implemented, and an order of deportation and permanent barring from entering the country.
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The accused was also found guilty of working without a permit from the authorities concerned for which he was sentenced one month jail time, and fined OMR 100, with the order of combining the two penalties and only the harshest is to be implemented, and an order of deportation and permanent barring from entering the country.]]>18adc355-6c73-4f16-90ac-50fae1e3db9cTue, 17 Oct 2017 20:00:00 GMT
The Consumer Protection Department in Al-Buraimi Governorate has recently been able to replace a car with a brand new one for a consumer in an amicable settlement with a car dealer. This comes as a part of PACP’s efforts to solve the complaints and reports by the consumers amicably.
The Department received a complaint from a consumer against car dealer stating that during the first week of purchasing the vehicle, he noticed that air was entering through the windshield and rear doors, there were also some defects in the car paint. After checking with the dealer, it was confirmed that the car had manufacturing defects that were to be fixed with an additional warranty on the car. The consumer requested a replacement of the car which was rejected by the dealer, hence, he lodged his complaint to the department which was able to reach an amicable settlement between himself and the dealer in replacing the car with a brand new one of the same model and type.
The Head of the Complaints Department in-charge, Mr. Sultan Al-Hayayyi stated that the settlement between the consumer and the dealer was amicable after verifying the manufacturing defect and the clear occurrence of the problem in the car, and added that The Consumer Protection Law guarantees the right of the consumer to return or replace the defective commodity according to specific terms and conditions.
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The Head of the Complaints Department in-charge, Mr. Sultan Al-Hayayyi stated that the settlement between the consumer and the dealer was amicable after verifying the manufacturing defect and the clear occurrence of the problem in the car, and added that The Consumer Protection Law guarantees the right of the consumer to return or replace the defective commodity according to specific terms and conditions.]]>b3c748cb-3362-4b62-a517-bbdbf3d9f1b9Mon, 16 Oct 2017 20:00:00 GMT
The Consumer Protection Department in Barka, in cooperation with the police precinct and the Public Prosecution in the wilayat, was able to seize large quantities of food ready to be distributed which did not meet health requirements.
The department received information regarding expat workers preparing large quantities of food in one of the rented houses in Barka, without permits and authorization from the authorities concerned, as the food did not meet the health and safety requirements. In light of the information, an investigation was conducted and the house was surveilled to verify the received information. The department took an immediate action by communicating with the Public Prosecution in Barka and obtained a search warrant then raided the house to catch the violating expat workers with the seized items.
PACP advises all consumers to contact it regarding such violations, to eliminate the illegal practices and to protect their health and safety.
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PACP advises all consumers to contact it regarding such violations, to eliminate the illegal practices and to protect their health and safety.]]>961019c2-4dcf-4754-bdd3-e4e46b846a26Mon, 16 Oct 2017 20:00:00 GMT
(In Touch with You) initiative continued its activities, in a visit by the initiative women team to “Rahab” and “Al-Luhaiban” villages, this initiative is organized by the Directorate General of Consumer Protection in Al-Batinah North Governorate, to raise the level of consumer culture among the women in these villages.
In the village of Rahab, the team presented an awareness lecture regarding the materials in touch with the food, the lecture covered an introduction of PACP and its role in consumer protection, an intro about glass, plastic, and tin and an intro of the materials that are safe to use.
The lecture shed the light on the types of plastic and the meaning of the symbols on the plastic and, an introduction on the proper way of using tin. The lecture included a mini exhibition of the fake and counterfeit commodities as well as commodities that were pulled off the markets with the reason for that action.
The team paid a visit to Al-Luhaiban village and met with the women community, the team also organized some functions including a lecture titled (Rights and Duties of the Consumers) which covered the rights and duties as stipulated by the Consumer Protection Law, safe shopping steps such as reading the warranty and the after-sale service papers. The lecture included an introduction of the importance of agreements and contracts when it comes to rendering a service. PACP awareness publications were distributed as well.
Notably, this initiative is organized by the Directorate General of Consumer Protection in Al-Batinah North Governorate to reinforce full awareness regarding consumer protection in the mountain villages of the governorate and will go on till February 2018, as a part of PACP’s relentless efforts to get in touch with the consumers directly, and raise their consumer awareness through all means available.
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The lecture shed the light on the types of plastic and the meaning of the symbols on the plastic and, an introduction on the proper way of using tin. The lecture included a mini exhibition of the fake and counterfeit commodities as well as commodities that were pulled off the markets with the reason for that action.
The team paid a visit to Al-Luhaiban village and met with the women community, the team also organized some functions including a lecture titled (Rights and Duties of the Consumers) which covered the rights and duties as stipulated by the Consumer Protection Law, safe shopping steps such as reading the warranty and the after-sale service papers. The lecture included an introduction of the importance of agreements and contracts when it comes to rendering a service. PACP awareness publications were distributed as well.
Notably, this initiative is organized by the Directorate General of Consumer Protection in Al-Batinah North Governorate to reinforce full awareness regarding consumer protection in the mountain villages of the governorate and will go on till February 2018, as a part of PACP’s relentless efforts to get in touch with the consumers directly, and raise their consumer awareness through all means available.]]>ee44a625-e1d5-4a45-8631-43df219af509Mon, 16 Oct 2017 20:00:00 GMT
The Consumer Protection Department of Al-Sharqiyah North has recently received a group of female students from Al-Mataradh School for Basic Education, to be familiar with the functions of the department and the tasks it accomplishes through its various divisions.
Ms. Safia Al-Yazidi, who is a media specialist in the department, gave a presentation about PACP tasks and jurisdictions, focusing on the works of some divisions employees in the department. Ms. Bushra Al-Ibrawi, who is a legal clerk in the department, spoke about the legal affairs division and its functions such as: attending the legal lawsuits, and give legal opinion in the topics referred to it, as well as, the preparation and issuance of records.
Ms. Layla Al-Yazidi, a specialist in regulation and control of the commodities and services, talked about the methods and works of the Market Regulation and Control Division in the inspection of commercial venues. An on-field tour took place to one of the commercial venues to further review the inspection process.
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Ms. Layla Al-Yazidi, a specialist in regulation and control of the commodities and services, talked about the methods and works of the Market Regulation and Control Division in the inspection of commercial venues. An on-field tour took place to one of the commercial venues to further review the inspection process.]]>542f6577-c13e-4be3-be00-e95934979aa7Sun, 15 Oct 2017 20:00:00 GMT
The Consumer Protection Department in Barka recently imposed fines amounting to OMR 4,300 during past September against commercial establishments for violating the Consumer Protection Law as promulgated by Royal Decree No. 66 /2014.
The first case: the department received a report by a consumer via Twitter, suspecting a type of pastry to be spoiled based on the smell, therefore, the department immediately took the required procedures by checking the item, which turned out to be unfit for human consumption and jeopardizes the health and safety of the consumers. The owner of the venue was fined OMR 250.
The second case: the department employees noticed a commercial establishment labeling commodities with (On sale) stickers, after the investigation, it was certain that there was no sale on the commodities, which constituted a violation of the Consumer Protection Law and therefore the establishment got an administrative fine of OMR 200
The third case: the department received information regarding expat workers selling electric vacuum cleaners outside the commercial establishment, therefore, the department verified the violation and took the necessary measures by imposing an administrative fine of OMR 400 for repeating the violation and breaking decision No. 258/2015 that prohibits dealing with electric and electronic devices in commercial establishments without a license to do so.
The other fines were imposed for various violations such as: lack of price tags on commodities, not issuing an invoice, dealing in smokeless chewing tobacco, jacking up the prices of commodities and failure in the delivery of commodities on time.
PACP advises all traders and providers to abide by the Consumer Protection Law to guarantee the rights of the consumers.

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The second case: the department employees noticed a commercial establishment labeling commodities with (On sale) stickers, after the investigation, it was certain that there was no sale on the commodities, which constituted a violation of the Consumer Protection Law and therefore the establishment got an administrative fine of OMR 200
The third case: the department received information regarding expat workers selling electric vacuum cleaners outside the commercial establishment, therefore, the department verified the violation and took the necessary measures by imposing an administrative fine of OMR 400 for repeating the violation and breaking decision No. 258/2015 that prohibits dealing with electric and electronic devices in commercial establishments without a license to do so.
The other fines were imposed for various violations such as: lack of price tags on commodities, not issuing an invoice, dealing in smokeless chewing tobacco, jacking up the prices of commodities and failure in the delivery of commodities on time.
PACP advises all traders and providers to abide by the Consumer Protection Law to guarantee the rights of the consumers.

]]>fdaca93e-eb0c-4949-9653-b7bfed9fcc00Sun, 15 Oct 2017 20:00:00 GMT
The Consumer Protection Department in Khasab, has recently organized an awareness lecture titled “the Consumer Protection Law and its Executive Bylaws” in the Security entrenchment program of the Royal Army of Oman units, the lecture targeted the entirety of the staff in Musandam sector security command of officers and personnel, in order to familiarize them with the rights and duties of consumers and to instill safe consumer culture.
The head of the department, Mr. Talal Ahmed Al-Shihi presented the lecture covering a number of topics such as: introducing PACP and PACP’s objectives, rights and duties of the consumers, steps to be followed upon the discovery of a defect in a commodity and steps of lodging a complaint.
Mr.Al-Shihi also gave an extensive explanation of the Consumer Protection Law as promulgated by Royal Decree No. 66/2014 and, displayed some acts and practices that violate that law including: dealing with commodities and services prior to meeting all the health and safety requirements, and not providing correct information to the consumers by the providers and the advertisers regarding the commodities and services.
The lecture also included a presentation for the PACP tole in consumer protection and the most important cases and seizures, in addition to, the cases that were referred to the General Prosecution as well as others that were solved in the department.
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Mr.Al-Shihi also gave an extensive explanation of the Consumer Protection Law as promulgated by Royal Decree No. 66/2014 and, displayed some acts and practices that violate that law including: dealing with commodities and services prior to meeting all the health and safety requirements, and not providing correct information to the consumers by the providers and the advertisers regarding the commodities and services.
The lecture also included a presentation for the PACP tole in consumer protection and the most important cases and seizures, in addition to, the cases that were referred to the General Prosecution as well as others that were solved in the department.]]>4aed6a46-ae25-4d1a-bc94-c296aeb9c3a8Sat, 14 Oct 2017 20:00:00 GMT
The Primary court in Wilayat of Izki pronounced a verdict recently against two Asian accused in the misdemeanor of dealing, selling and storing spoiled commodities and lack of credibility to the consumers.
The verdict was in favor of conviction, one-year prison time and permanent deportation in addition to fines totaled OMR 17,000 and also the seizure and disposal of the commodities, for the violation committed by the establishment against the Consumer Protection Law as promulgated by Royal Decree No. 66/2014 and its Executive Bylaws, and for violating the Food Safety Law as promulgated by Royal Decree No.84/2008.
The department received a report by a consumer stating the he bought a box of chicken from one of the companies specialized in selling poultry products in the Wilayat of Izki, and when he opened the box he found that the chicken inside is from a different brand other than the one on the carton box, furthermore, the chicken was expired with weight discrepancies. The consumer immediately notified the department which took the necessary measures by going to the company’s head office to verify the report. During the inspection of the store that contained many refrigerators, 29 carton packs were found that were expired and tampered with in terms of data and weight, as one carton contain 800 gm of chicken and the other was 1,200 gm, the country of origin was different between local and imported.
Therefore, the commodities were seized and specialists at the department began the collection of evidence regarding the seizure with the store workers and the in-charged persons in the company, after completing the case file it was referred to the Department of Public Prosecution in Wilayat of Izki, then referred the case to the Primary Court in Izki which pronounced a verdict of conviction against the first accused of the misdemeanor of dealing and selling a spoiled commodity, lack of credibility ,providing the consumers with incorrect information, storing expired commodities that are unfit for human consumption in a food selling place, in addition to issuing an invoice on different papers than the company’s.
The court convicted the two accused in 6 months prison time and pay a fine of OMR 5,000 in the first case and for the second, one-year prison time with OMR 1,000 and the seizure of commodities in preparation for disposal, and further, to deport the two accused after doing time. The penalties shall be combined and only the harshest will be implemented and an amount of OMR 5,000 estimated in the appeal of the verdict.
Mr. Ali Abdullah Salim Al-Ibri, the head of the department stated in that regard, that PACP is extremely diligent in dealing with the received reports with professionalism and confidentiality whether in terms of raiding crime scenes, collecting the required evident and cooperation in the interest of the work, with the government institutions concerned or expedient and direct action after studying the importance of the subject matter of the report and forming a field team and an office team to make sure that the available evidence at the time of the report do not get lost which will help in confronting the accused in the preparation of the evidence record and, interrogating the accused.
Mr. Al-Ibri also stated that PACP advises all traders and providers to abide by the Consumer Protection Law and its Executive Bylaws and all other related laws and to have transparency and credibility towards the consumers in the provision of any services or commodities to avoid legal liability.

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The department received a report by a consumer stating the he bought a box of chicken from one of the companies specialized in selling poultry products in the Wilayat of Izki, and when he opened the box he found that the chicken inside is from a different brand other than the one on the carton box, furthermore, the chicken was expired with weight discrepancies. The consumer immediately notified the department which took the necessary measures by going to the company’s head office to verify the report. During the inspection of the store that contained many refrigerators, 29 carton packs were found that were expired and tampered with in terms of data and weight, as one carton contain 800 gm of chicken and the other was 1,200 gm, the country of origin was different between local and imported.
Therefore, the commodities were seized and specialists at the department began the collection of evidence regarding the seizure with the store workers and the in-charged persons in the company, after completing the case file it was referred to the Department of Public Prosecution in Wilayat of Izki, then referred the case to the Primary Court in Izki which pronounced a verdict of conviction against the first accused of the misdemeanor of dealing and selling a spoiled commodity, lack of credibility ,providing the consumers with incorrect information, storing expired commodities that are unfit for human consumption in a food selling place, in addition to issuing an invoice on different papers than the company’s.
The court convicted the two accused in 6 months prison time and pay a fine of OMR 5,000 in the first case and for the second, one-year prison time with OMR 1,000 and the seizure of commodities in preparation for disposal, and further, to deport the two accused after doing time. The penalties shall be combined and only the harshest will be implemented and an amount of OMR 5,000 estimated in the appeal of the verdict.
Mr. Ali Abdullah Salim Al-Ibri, the head of the department stated in that regard, that PACP is extremely diligent in dealing with the received reports with professionalism and confidentiality whether in terms of raiding crime scenes, collecting the required evident and cooperation in the interest of the work, with the government institutions concerned or expedient and direct action after studying the importance of the subject matter of the report and forming a field team and an office team to make sure that the available evidence at the time of the report do not get lost which will help in confronting the accused in the preparation of the evidence record and, interrogating the accused.
Mr. Al-Ibri also stated that PACP advises all traders and providers to abide by the Consumer Protection Law and its Executive Bylaws and all other related laws and to have transparency and credibility towards the consumers in the provision of any services or commodities to avoid legal liability.

]]>a9685494-0e48-4e81-a856-54f66bef2ae4Sat, 14 Oct 2017 20:00:00 GMT
PACP, In cooperation with Zawawi Trading Co., started a recall campaign for 20 (2018) Mercedes-Benz cars. The campaign started on 15 October 2017
with the recall of 16 S 450 L AMG with VINs WDD2221661A337970 - WDD2221661A343403 and 4 S 560 LAMG with VINs WDD2221861A338039 - WDD2221861A34204.
The reason behind the recall is a possible failure in the main electric power source in the vehicle in case of a collision and, the activation of the second phase of the airbag due to incorrect fixing the wires in the fuse box, which will inactivate the automatic operations in case of crash, therefore, the doors won’t be automatically unlocked and an emergency call cannot be made. The company will change the function of the front fuse in the fuse box and SCN code the airbag control unit in the vehicles affected.
These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas.

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The reason behind the recall is a possible failure in the main electric power source in the vehicle in case of a collision and, the activation of the second phase of the airbag due to incorrect fixing the wires in the fuse box, which will inactivate the automatic operations in case of crash, therefore, the doors won’t be automatically unlocked and an emergency call cannot be made. The company will change the function of the front fuse in the fuse box and SCN code the airbag control unit in the vehicles affected.
These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas.

]]>2d1c2aa4-b0cb-4c49-af2a-c53c3d5b4039Wed, 11 Oct 2017 20:00:00 GMT
The third quarter statistics of 2017 in the Consumer Protection Department of Al-Sharqiyah North Governorate, indicated that the recovered amounts till September 2017 totaled OMR 23,227 with 114 complaints, 33 violations, 41 received reports, and 33,352 seized commodities that do not fit the standards and specifications.
The lodged complaints were from different sectors as 27 complaints from car dealers and services, 24 from electric and electronic devices and 12 from aluminum and blacksmithing workshops.
The reasons for the violations were various such as: not displaying prices for services and lack of price tags on commodities, the sale of expired commodities and jacking up the prices, among other reasons. The statistics show that the department was able to return one car, five tires and a number of electric and electronic devices. The total amount of the administrative fines imposed by the department on the establishments that committed the violations exceeded OMR 7,000 for the same period.
The department processed all the complaints, violations, reports and seizures as per the stipulated procedures of the Consumer Protection Law and, other related decisions.
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The reasons for the violations were various such as: not displaying prices for services and lack of price tags on commodities, the sale of expired commodities and jacking up the prices, among other reasons. The statistics show that the department was able to return one car, five tires and a number of electric and electronic devices. The total amount of the administrative fines imposed by the department on the establishments that committed the violations exceeded OMR 7,000 for the same period.
The department processed all the complaints, violations, reports and seizures as per the stipulated procedures of the Consumer Protection Law and, other related decisions.]]>45a95e03-2d2c-47c1-bfab-f6a4160f0d0aTue, 10 Oct 2017 20:00:00 GMT
Consumer protection departments in Al-Rustaq and Barka have recently organized a joint training program, regarding the development of the art of legal consultations in cooperation with Oman National Training Institute. A group of employees from both departments participated in the program with other employees from government institutions represented by the Trade and Industry Department and the Public Prosecution Department in Al-Rustaq.
The program aimed at creating communal partnership among institutions, providing the employees with new knowledge and familiarizing them with the latest developments in their line of work and further to raise their legal competence and develop their work and achieve it with high efficiency.
The program was presented by Mr.Ahmed Ali Salim Nasser Al-Abri, the owner of Ahmed Al-Abri Officer for Law and Legal Consultations, he introduced legal consultations along with its objectives and strategies, he also highlighted the full legal drafting of contracts, in addition to negotiation skills and dispute solving in accordance with the law. Mr. Al-Abri also explained the preparation of legal memorandums, personal and technical qualifications for legal consultants and, their relations with other fields within the administrative system and how to give a legal opinion. He concluded the program by practical applications on the technical and administrative works of the legal consultants.
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The program was presented by Mr.Ahmed Ali Salim Nasser Al-Abri, the owner of Ahmed Al-Abri Officer for Law and Legal Consultations, he introduced legal consultations along with its objectives and strategies, he also highlighted the full legal drafting of contracts, in addition to negotiation skills and dispute solving in accordance with the law. Mr. Al-Abri also explained the preparation of legal memorandums, personal and technical qualifications for legal consultants and, their relations with other fields within the administrative system and how to give a legal opinion. He concluded the program by practical applications on the technical and administrative works of the legal consultants.]]>fc00fc2d-f5fa-439a-904a-724391ce6530Mon, 09 Oct 2017 20:00:00 GMT
The Consumer Protection Department in Al-Sharqiyah North Governorate has recently organized a lecture and an exhibit for the students of Al-Wasil School for Basic Education in Wilayat of Badia, to familiarize them with safe consumer culture to raise a generation of consumers that is aware of its rights and duties.
The lecture covered many topics such as introducing the consumers rights and duties, ways of proper shopping through exercises that simplify the process for the first phase students. The students watched a video with characters named: “Murshid” and “Murshida” explaining proper shopping stages: pre-purchase, during purchase and the final stage of keeping the invoice and preserving the commodities safely to prevent spoilage.
An exhibit was held for female second students which displayed commodities that were pulled off the markets of the governorate such as: spoiled commodities, obscene clothing items and banned materials with an explanation of the reason for the ban in addition to, the distribution of PACP awareness printed materials.
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An exhibit was held for female second students which displayed commodities that were pulled off the markets of the governorate such as: spoiled commodities, obscene clothing items and banned materials with an explanation of the reason for the ban in addition to, the distribution of PACP awareness printed materials.]]>247309b7-abbd-44e4-b331-5b72b132bfcdMon, 09 Oct 2017 20:00:00 GMT
The Consumer Protection Department in Al-Sharqiyah South Governorate has recently reached settlements in favor of the consumers and recovered 7,500 amicably, as a part of exerted efforts by the department to solve the consumers complaints and reports amicably.
The department received a complaint against a marine equipment company stating that consumers bought two boat engines, three days later the engines showed some faults such as: lack of smooth operation and excessive fuel consumption, further, the engines did not meet the agreed specification, in light of the complaint, the department was able to reach a settlement between the parties, returned the engines back to the company and refunded the consumers the paid amount.
The legal warranty, in accordance with article 16 of the Consumer Protection Law as promulgated by Royal Decree No. 66/2014 stipulates : “ within a period of fifteen (15) days as of his receipt of any commodity- save consumer items that are readily spoilable - shall be entitled to replace, return or refund the value of the commodity without any additional costs if such commodity is defective or incompliant with the standard specifications or unfit for the purpose for which the commodity was procured, provided that the consumer shall submit proof of purchase of the commodity from the provider and that the defect is not due to misuse by the consumer of the commodity.”.
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The legal warranty, in accordance with article 16 of the Consumer Protection Law as promulgated by Royal Decree No. 66/2014 stipulates : “ within a period of fifteen (15) days as of his receipt of any commodity- save consumer items that are readily spoilable - shall be entitled to replace, return or refund the value of the commodity without any additional costs if such commodity is defective or incompliant with the standard specifications or unfit for the purpose for which the commodity was procured, provided that the consumer shall submit proof of purchase of the commodity from the provider and that the defect is not due to misuse by the consumer of the commodity.”.]]>c1b93712-0555-468a-bf43-ae12708da083Sat, 07 Oct 2017 20:00:00 GMT
The Consumer Protection Department in Sur has recently organized an awareness lecture titled (Consumers Rights and Duties) targeting the women of Wad, Abbat and Al-Dhahir villages in order to promote safe consumer culture among members of the community in the governorate.
The lecture included an introduction of the eight rights of the consumers, as well as, the Consumer Protection Law, duties of the consumers while shopping, the most important steps in safe and proper shopping such as: checking the commodity’s contents and validity and reading the labels, keeping the purchase invoice and warranty and after-sale services papers.
The lecture also shed the light on the negative aspects of the misleading advertisements in order to avoid them, in addition to, the hazards of the smokeless chewing tobacco and the damage it causes on the health of community members in general and on the young consumers in particular. The lecture also included a mini-exhibit for seized commodities samples such as: expired commodities or banned commodities that were pulled off the markets.
These training programs represent a part of PACP’s care to protect the consumers and, to deliver the awareness message to all segments of the community.
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The lecture also shed the light on the negative aspects of the misleading advertisements in order to avoid them, in addition to, the hazards of the smokeless chewing tobacco and the damage it causes on the health of community members in general and on the young consumers in particular. The lecture also included a mini-exhibit for seized commodities samples such as: expired commodities or banned commodities that were pulled off the markets.
These training programs represent a part of PACP’s care to protect the consumers and, to deliver the awareness message to all segments of the community.]]>76b6649e-57a1-406f-9f78-4cbaf0813cdaSat, 07 Oct 2017 20:00:00 GMT
PACP, as represented by the Complaints Department, was able to recover an amount of OMR 326,653 for consumers according to the statistical indexes report of 2017, as a part of PACP’s efforts to solve the consumers complaints in accordance with its procedures and as stipulated in the Consumer Protection Law No. 66/2014.
The Head of the Complaints Department in PACP, Mr. Walid Ali Al-Rawahi stated that the recovered amounts came from different business sectors as OMR 20,0714 recovered from vehicles and equipment with returning and replacing 48 items in this sector such as: vehicle commodities, spare parts, equipment and tires. In the services sector, OMR 91,923 recovered through solving complaints relating to building materials, furniture, carpets, clothing and other services, while OMR 34,016 was recovered from electric and electronic devices sector. Mr.Al-Rawahi also added: that 89 items were returned and replaced including: phones, watches, refrigerators, air conditioners, ovens and other electronic or electric devices.
Mr. Al-Rawahi emphasized that PACP is continuously delivering its message in preserving the rights of the consumers as per the applicable laws in that regard and that the consumers can communicate through PACP channels in case there was a violation of their rights.
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Mr. Al-Rawahi emphasized that PACP is continuously delivering its message in preserving the rights of the consumers as per the applicable laws in that regard and that the consumers can communicate through PACP channels in case there was a violation of their rights.]]>c50494d5-a3b9-4d2d-8302-f77687a891e0Sat, 07 Oct 2017 20:00:00 GMT
The Directorate General of Consumer Protection in Al-Batinah North Governorate has recently organized an invoice control training program for the employees of the directorate and the departments of Dibba, Al-Buraimi and Khasab
in order to familiarize the participants with the basic principles and characteristics of invoices, realize its’ importance in real life as well as the necessity of implementing that in their job to simplify the procedures, and further to motivate the innovation of methods and strategies that aim at developing the work environment to go with the comprehensive quality system.
Mr. Khalid Al-Shaibani, a training specialist at the Financial Control Institution, presented the program, during which he covered topics such as: general definition of invoices, highlighting the importance of invoices for the consumers and the importance of keeping it and, the varieties of the invoices in the buy or sell transactions. The program also included real-life examples and a study of sample cases in addition to a display of the invoices related to the subject.

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Mr. Khalid Al-Shaibani, a training specialist at the Financial Control Institution, presented the program, during which he covered topics such as: general definition of invoices, highlighting the importance of invoices for the consumers and the importance of keeping it and, the varieties of the invoices in the buy or sell transactions. The program also included real-life examples and a study of sample cases in addition to a display of the invoices related to the subject.

]]>bc53d220-d8dd-4a19-b040-8b63203c69b1Wed, 04 Oct 2017 20:00:00 GMT
PACP, as represented by the Market Regulation and Control Department, issued several violation notices against 6 gas stations in the Governorate of Muscat, for violating the consumer protection bylaws and regulations during the period starting January to September of 2017, this comes as the law enforcement officers from PACP HQ do their duties in checking the fuel prices in various gas stations.
Mr. Hilal bin Saud Al-Ismaili, Head of the Market Regulation and Control Department, stated that PACP is worked on intensifying field control on gas prices, since the implementation of the gas products price adjustment decision, through the continuous inspection campaigns conducted by the law enforcement officers on the gas stations around the various governorates of Oman.
Mr. Al-Ismaili added that the unavailability of gas was the cause that topped the list of violations with approximately 34.37 % of the total violations while others varied such as: raising the price, breaking the freedom of choice rules, allowing only one fueling lane, among other causes, He also stated that the administrative fines varied between OMR 50 – 2,000.
Mr. Al-Ismaili further advised all providers to adhere to the implemented rules and steer clear of price manipulation and, also advised the consumers to report the violations that undermine their rights guaranteed by laws and legislations.

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Mr. Al-Ismaili added that the unavailability of gas was the cause that topped the list of violations with approximately 34.37 % of the total violations while others varied such as: raising the price, breaking the freedom of choice rules, allowing only one fueling lane, among other causes, He also stated that the administrative fines varied between OMR 50 – 2,000.
Mr. Al-Ismaili further advised all providers to adhere to the implemented rules and steer clear of price manipulation and, also advised the consumers to report the violations that undermine their rights guaranteed by laws and legislations.

]]>85a6b844-cd6e-43fd-be62-7e553b07d7f8Tue, 03 Oct 2017 20:00:00 GMT
The Consumer Protection Department in Barka has recently reached 4 settlements in favor of the consumers and recovered OMR 4,879 as a part of the exerted efforts by PACP to solve the consumers complaints and reports amicably.
The first settlement was in favor of a consumer who contracted with a fishing boat manufacturing factory, the boat was not made per the specifications agreed upon, and there was a defect in the boat as it was drifting to the left. The consumer lodged his complaint to the department, which called upon the person in-charge and had a discussion with him about the complaint. The case was solved when an amicable settlement was reached to refund an amount of OMR 1,360 to the consumer.
The second settlement was in favor of a consumer who required a staircase to be constructed against an amount of OMR 1,500, yet, after fixing the staircase, it turned out that the dimensions were wrong, the glass was not per the required specifications with damages in the marble and plaster. The consumer communicated with the establishment and was not able find a solution, therefore, she lodged her complaint to the department. The department implemented the procedures by calling on the parties of the complaint and conducting a research of the case. The consumer was refunded an amount of OMR 1,500 plus OMR 500 in damages.
In the first and second cases, consumers lodged complaints in the department against two establishments that sell and design ceramic for late delivery and stalling in the design and delivery of the ceramic , therefore, the employees in-charged in both establishments were called upon and the complaints were discussed with them. The consumers claims turned out to be true and an amicable settlement was made to refund the first consumer an amount of OMR 688 and OMR 831 to the second consumer.
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The second settlement was in favor of a consumer who required a staircase to be constructed against an amount of OMR 1,500, yet, after fixing the staircase, it turned out that the dimensions were wrong, the glass was not per the required specifications with damages in the marble and plaster. The consumer communicated with the establishment and was not able find a solution, therefore, she lodged her complaint to the department. The department implemented the procedures by calling on the parties of the complaint and conducting a research of the case. The consumer was refunded an amount of OMR 1,500 plus OMR 500 in damages.
In the first and second cases, consumers lodged complaints in the department against two establishments that sell and design ceramic for late delivery and stalling in the design and delivery of the ceramic , therefore, the employees in-charged in both establishments were called upon and the complaints were discussed with them. The consumers claims turned out to be true and an amicable settlement was made to refund the first consumer an amount of OMR 688 and OMR 831 to the second consumer.]]>135f9027-f9ef-4b03-94f7-b386f5a4dd1cMon, 02 Oct 2017 20:00:00 GMT
The total administrative fines amount imposed by PACP on a number of commercial establishments in Sur was OMR 5,300 for violating the Consumer Protection Law as promulgated by Royal Decree No. 66/2014, during September 2017.
The reasons behind the fines varied from offering expired commodities, lack of price tags on the offered commodities, price difference, dealing and selling chewing smokeless tobacco and cigarettes that do not comply with the standards and specifications and not providing invoices in Arabic.
These procedures come as an implementation of the Executive Bylaws issued recently to enforce the Consumer Protection Law as promulgated by Royal Decree No. 66/2014.

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These procedures come as an implementation of the Executive Bylaws issued recently to enforce the Consumer Protection Law as promulgated by Royal Decree No. 66/2014.

The reason of the recall is a possible incorrect seat wiring harness layout which can cause the seat wiring harness to rub against metal points on the seat/seat frame assembly, and on rare occasions it might pose a risk of electrical short to ground between the seat wiring harness and the seat adjustment motor assembly. The dealership will check the wires for the driver’s seat and do rewiring or replace all the wires free of charge if necessary.

These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas.
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The reason of the recall is a possible incorrect seat wiring harness layout which can cause the seat wiring harness to rub against metal points on the seat/seat frame assembly, and on rare occasions it might pose a risk of electrical short to ground between the seat wiring harness and the seat adjustment motor assembly. The dealership will check the wires for the driver’s seat and do rewiring or replace all the wires free of charge if necessary.

These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas.]]>97caf6ba-daa3-4662-81ff-9e53dbf77ad9Sun, 01 Oct 2017 20:00:00 GMT
The Consumer Protection Department in Al-Dakhiliyah has recently been able to replace a car with a brand new one for a consumer, and reimburse him against some expenses as a part of an amicable settlement with a car dealership. This comes as a part of PACP’s efforts to resolve the complaints and reports by the consumers.
The department received a complaint from a consumer against a car dealership in the governorate, stating that he has purchased a brand new car for more than OMR 12,260 and on the third day of receiving the car, it has shown some defects during driving as it was suddenly slowed down until it came to a complete stop on the road, which was caused by a defect in transmission, the thing that led the consumer to lodge his complaint to the department, which was able to reach an amicable settlement between the consumer and the dealership to replace the car with a brand new one of the same model and type, because the defect occurred within the legally stipulated period and, to reimburse the consumer for other expenses incurred as a result of the installation of some additional modifications on the car.
PACP advises all traders and providers to abide by the Consumer Protection Law and its Executive Bylaws and to have transparency and credibility and further, to avoid false and misleading advertising during the promotion of commodities and services.
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PACP advises all traders and providers to abide by the Consumer Protection Law and its Executive Bylaws and to have transparency and credibility and further, to avoid false and misleading advertising during the promotion of commodities and services.]]>6f06d5f3-15a0-45cf-8d7b-cc8ceb6b707bSun, 01 Oct 2017 20:00:00 GMT
The Directorate General of Consumer Protection in Al-Batina North has recently organized an awareness lecture on the mechanism of organizing conferences and forums and workshops, with the participation of a number of employees from the directorate as well as employees from Dibba and Al-Buraimi departments, in order to raise their competency and provide them with various expertise and knowledge.
The lecture was presented by Mr. Salim Ali Al-Harthy, Senior HSE Manager at Oman Airports Management Company. He covered many topics such as: introducing mechanism of organizing various events (e.g. conferences and forums) starting from defining the theme, obtaining approvals, setting dates, assigning the organizers and ensuring support within the establishment.
Mr. Al-Harthy also spoke about targeting the right audience to participate in the forum/conference, the mechanism to select sessions moderators and the master of the ceremony among other contributing factors towards the success of the forums and conferences.
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Mr. Al-Harthy also spoke about targeting the right audience to participate in the forum/conference, the mechanism to select sessions moderators and the master of the ceremony among other contributing factors towards the success of the forums and conferences.]]>497621e2-ec80-44b2-8b02-334a842af7f7Sat, 30 Sep 2017 20:00:00 GMT
The Directorate General of Consumer Protection in Al-Batinah North Governorate continued the activities of its awareness program (In Touch With You) for the mountainous villages and areas in Al-Batinah North Governorate to reinforce the safe consumer culture among the female consumers.
The program included the presentation of awareness lectures in a number of wilayats, the team gave a lecture titled (Jurisdictions of Consumer Protection) in the village of Wadi Haibi in the Wilayat of Suhar, the lecture covered a number of aspects such as: outlining the rights of consumers as stipulated by PACP law such as: obtaining a purchase invoice, the right to receive correct information, the right of safety among other rights. The lecture also covered the duties of the consumers during shopping and, number of guidance brochures and booklets have also been distributed.
Another lecture was presented in Al-Hailain village in Wilayat of Al-Suwaiq, it covered a number of topics such as: how to become a consumer who is aware of her/his rights, duties and the importance of reading the warrantee papers and the after-sale service, and also, an outline of the importance of agreements and contracts in the rendering of a service, the consumers duties while making a purchase such as: checking the commodities, the commodity contents and validity. The lecture also included a definition of the misleading ads and how to avoid them as well as ways of differentiation between counterfeit, fake commodities and commodities that were pulled off the markets, the lecture further included an outline of the communication channels with PACP through the social media sites, PACP hotline and personal attendance to the PACP headquarters or one of its directorates.
These visits included a mini-exhibit of the fake commodities and a distribution of awareness brochures and booklets on the participating audience.

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Another lecture was presented in Al-Hailain village in Wilayat of Al-Suwaiq, it covered a number of topics such as: how to become a consumer who is aware of her/his rights, duties and the importance of reading the warrantee papers and the after-sale service, and also, an outline of the importance of agreements and contracts in the rendering of a service, the consumers duties while making a purchase such as: checking the commodities, the commodity contents and validity. The lecture also included a definition of the misleading ads and how to avoid them as well as ways of differentiation between counterfeit, fake commodities and commodities that were pulled off the markets, the lecture further included an outline of the communication channels with PACP through the social media sites, PACP hotline and personal attendance to the PACP headquarters or one of its directorates.
These visits included a mini-exhibit of the fake commodities and a distribution of awareness brochures and booklets on the participating audience.

]]>426003f2-8b8f-4ea9-8c2c-86c41afeda76Sat, 30 Sep 2017 20:00:00 GMT
The total administrative fines amount imposed by PACP on a number of commercial establishments in various governorates in Oman was OMR 194,985 for violating the Consumer Protection Law as promulgated by Royal Decree No. 66/2014, during the period from January till August of 2017.
Mr. Majid Marhoun Al-Ibri, Head of the Finance Department stated that the fines varied from OMR 50 to OMR 2,000 imposed for the violations committed by various commercial establishments, the number of the violations exceeded 1,300 fines for various reasons such as: not issuing a purchase invoice, raising the prices without a prior approval from the authorities concerned, lack of price tags on the commodities, dealing in commodities that do not meet the standards and specifications such as: expired commodities and, commodities prohibited from circulation, discrepancies in price between the tag and the cashier system and stalling in the provision of services among other violations.

Mr. Al-Ibri further stated that these violations and fines reflect PACP’s efforts to seize anyone who might think of breaking the consumer protection laws and regulations, as they were dealt with as per the applied procedures stipulated by the Executive Bylaws of the Consumer Protection Law as promulgated by Royal Decree No. 66/2014.

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Mr. Al-Ibri further stated that these violations and fines reflect PACP’s efforts to seize anyone who might think of breaking the consumer protection laws and regulations, as they were dealt with as per the applied procedures stipulated by the Executive Bylaws of the Consumer Protection Law as promulgated by Royal Decree No. 66/2014.

]]>256e5808-a0aa-4c33-befa-b8a5a3c52c2eWed, 27 Sep 2017 20:00:00 GMT
The Consumer Protection Department in Dhofar Governorate organized an awareness lecture for a number of the Royal Army of Oman’s personnel in Umm AL Ghawarif Military Base in Salalah
in coordination with the 11th Infantry Brigade of the Royal Army of Oman, as a part of the Security Reinforcement Program for the units of the Royal Army of Oman, to raise consumption awareness among the officers and provide them with basic information regarding the principles of consumer protection.
The lecture was presented by Mr.Ahmed Mohammed Hootti Al-Shahri, Head of PACP’s Legal Affairs Department in charge, he covered many aspects such as: an introduction of PACP and its objectives, control roles, jurisdictions, works, the most important cases and seizures it has conducted. He also gave an extensive explanation of the Consumer Protection Law as promulgated by Royal Decree No. 66/2014 and displayed samples of acts and practices that violate the law, such as: dealing with any commodity and rendering any service prior to meeting all the health and safety requirements, not providing correct information to the consumers by the providers, disrespecting religious values, norms and traditions in the provision of any commodity or any service.
‏The lecture also included discussions and a Q&A about consumer protection aspects
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The lecture was presented by Mr.Ahmed Mohammed Hootti Al-Shahri, Head of PACP’s Legal Affairs Department in charge, he covered many aspects such as: an introduction of PACP and its objectives, control roles, jurisdictions, works, the most important cases and seizures it has conducted. He also gave an extensive explanation of the Consumer Protection Law as promulgated by Royal Decree No. 66/2014 and displayed samples of acts and practices that violate the law, such as: dealing with any commodity and rendering any service prior to meeting all the health and safety requirements, not providing correct information to the consumers by the providers, disrespecting religious values, norms and traditions in the provision of any commodity or any service.
‏The lecture also included discussions and a Q&A about consumer protection aspects]]>754d0399-340b-4d1b-bb04-3412153496caTue, 26 Sep 2017 20:00:00 GMT
The Consumer Protection Department in Al-Dhahira, in cooperation with Malik bin Fahm Military Base, has organized two lectures regarding consumption and legal awareness, in order to raise awareness of these two aspects among the segments of society, under PACP message that emphasizes the importance of partnership with government institutions and private establishments in Oman.

The two lectures were presented by: Mr. Mahmoud Saif al-Kalbani, Media Specialist in Department of Awareness and Media and, Mr. Sultan Rashid Al-Azri, the head of Market Organizing and Control Department. The first lecture included an introduction of the services provided by Consumer Protection and the efforts that it employs in order to preserve the rights of the consumers and guarantee the quality of commodities and services in the local markets.
The second lecture covered the legal aspects that govern the relation between the consumer and provider under the Consumer Protection Law 66/2014, as well as, the importance of awareness to avoid the problems that might harm the consumers and burden them financially and psychologically and undermine their rights as guaranteed under the law, which can be avoided through legal awareness.
This participation is a part of the educational and guidance role played by the Consumer Protection to deliver the message of educating the community regarding the culture of healthy and safe shopping and outlining the legal rights of the consumers.

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The second lecture covered the legal aspects that govern the relation between the consumer and provider under the Consumer Protection Law 66/2014, as well as, the importance of awareness to avoid the problems that might harm the consumers and burden them financially and psychologically and undermine their rights as guaranteed under the law, which can be avoided through legal awareness.
This participation is a part of the educational and guidance role played by the Consumer Protection to deliver the message of educating the community regarding the culture of healthy and safe shopping and outlining the legal rights of the consumers.

]]>abd07979-d9ee-49e3-bb94-dde8b0cb0bd5Mon, 25 Sep 2017 20:00:00 GMT
Consumer Protection Department in Sur has recently organized an awareness lecture titled (Dangers and Hazards of Smokeless Chewing Tobacco).
The lecture targeted students from Bal-Arab Bin Hameer School for basic education for boys and Sultan Bin Murshid School for basic education for boys, in order to limit the spread of chewing tobacco among school students.
The lecture was presented by Ahmed Al-Mukhaini, a legal researcher at the department, and Abdullah Al-Mughairifi from the awareness and medial sector at the department. They covered many aspects such as: introduction about tobacco and the toxins it contains, types of tobacco such as smokeless chewing tobacco, as well as, the economic, psychological and physical damages caused by the use of tobacco. The lecturers also covered the diseases that might be caused by tobacco and displayed photos of patients suffering from serious diseases as a result of using chewing tobacco and, further, explained PACP’s role in this regard such as pulling large quantities of the smokeless chewing tobacco and, cigarettes that do not comply with the standards and specification off the markets. They also explained PACP’s decision in banning the sale of smokeless chewing tobacco and, holding the violators of the Consumer Protection Law and the penalties it contains accountable. PACP’s awareness publications regarding tobacco were distributed to the audience.
This lecture is a part of a series of lectures by PACP for the school students to raise their awareness of the harms of the chewing tobacco on their health and to limit the spread of that type of tobacco.

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The lecture was presented by Ahmed Al-Mukhaini, a legal researcher at the department, and Abdullah Al-Mughairifi from the awareness and medial sector at the department. They covered many aspects such as: introduction about tobacco and the toxins it contains, types of tobacco such as smokeless chewing tobacco, as well as, the economic, psychological and physical damages caused by the use of tobacco. The lecturers also covered the diseases that might be caused by tobacco and displayed photos of patients suffering from serious diseases as a result of using chewing tobacco and, further, explained PACP’s role in this regard such as pulling large quantities of the smokeless chewing tobacco and, cigarettes that do not comply with the standards and specification off the markets. They also explained PACP’s decision in banning the sale of smokeless chewing tobacco and, holding the violators of the Consumer Protection Law and the penalties it contains accountable. PACP’s awareness publications regarding tobacco were distributed to the audience.
This lecture is a part of a series of lectures by PACP for the school students to raise their awareness of the harms of the chewing tobacco on their health and to limit the spread of that type of tobacco.

]]>10a9eb75-3cab-40fe-aad3-ac99bb7ea47dMon, 25 Sep 2017 20:00:00 GMT
The Primary Court in Wilayat of Nizwa has recently issued a verdict of conviction against a commercial establishment for the violation of the Consumer Protection Law with a fine of OMR 500.
Consumer Protection Department in Al Dakhiliyah Governorate received a complaint from a consumer stating that he agreed with a commercial establishment for doing exterior decor works and expanding the area of the building with construction of ceilings and the related works, the works were set to be completed within 90 days.
The establishment did not get the job done on time and did not respond to the consumer after he communicated with it, therefore, he lodged his complaint to the department which took the necessary measures to reach an amicable settlement between the parties. The establishment acknowledged that it did not get the job done after questioning, further, it expressed that it is ready to complete the works in 10 days before the presence of a law enforcement officer from the department yet, the establishment continued stalling in executing the job which lead the department to refer the case file to the Public Prosecution which investigated and referred the case to the competent court. The court pronounced a preliminary verdict of conviction and a fine of OMR 2,100 and endorsed the verdict after the appeal, fining the establishment an amount of OMR 500.
PACP advises all traders and providers to abide by the Consumer Protection Law and its Executive Bylaws in order to avoid legal liability, and further to have transparency, credibility and avoid false and misleading advertising during the promotion of commodities and services.
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The establishment did not get the job done on time and did not respond to the consumer after he communicated with it, therefore, he lodged his complaint to the department which took the necessary measures to reach an amicable settlement between the parties. The establishment acknowledged that it did not get the job done after questioning, further, it expressed that it is ready to complete the works in 10 days before the presence of a law enforcement officer from the department yet, the establishment continued stalling in executing the job which lead the department to refer the case file to the Public Prosecution which investigated and referred the case to the competent court. The court pronounced a preliminary verdict of conviction and a fine of OMR 2,100 and endorsed the verdict after the appeal, fining the establishment an amount of OMR 500.
PACP advises all traders and providers to abide by the Consumer Protection Law and its Executive Bylaws in order to avoid legal liability, and further to have transparency, credibility and avoid false and misleading advertising during the promotion of commodities and services. ]]>9db1682c-b642-4754-ad4d-a1eecfc2704cSun, 24 Sep 2017 20:00:00 GMT
PACP, In cooperation with Zawawi Trading Co., started a recall campaign for 617 Mercedes-Benz cars (2015 - 2017).
The campaign started on 24 September 2017 with the recall of 10 C300 AMG cars with VINs 55S205081U043256 - 55S2050481U169722 and WDD2050481R171608 - WDD2050481R177055, 9 C300 4MATIC with VINs 55S2050491U012172 - 55S2050491U011884 and 13 C300 with VINs WDD2053481F318826 - WDD2053481F505185.

The reason of the recall is a possible blockage in the engine starter which will not start the engine due to an increase in pressure under specific circumstances, making various attempts to start the engine will a send a very high current and raise the temperature of the starter than the normal temperature for it to be activated, therefore, the dealer shall check the front and back of the limiter and install a fuse in the electrical circuit of the starter.
These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas.

The reason of the recall is a possible blockage in the engine starter which will not start the engine due to an increase in pressure under specific circumstances, making various attempts to start the engine will a send a very high current and raise the temperature of the starter than the normal temperature for it to be activated, therefore, the dealer shall check the front and back of the limiter and install a fuse in the electrical circuit of the starter.
These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas.

]]>efd74f17-79f2-458e-b3eb-9308ff473911Sun, 24 Sep 2017 20:00:00 GMT
The Consumer Protection Department in Al-Rustaq has recently imposed administrative fines amounting to OMR 3,000 against commercial establishments for violating the Consumer Protection Law as promulgated by Royal Decree No. 66 /2014 and its’ Executive Bylaws as well as PACP’s decisions during past August till mid-September 2017.
The reasons behind the fines were various including not displaying prices for services, jacking up the prices without PACP’s approval, offering expired commodities, misleading ads and using used woods in manufacturing furniture.
The procedures come as an implementation of the Executive Bylaws issued recently to enforce the law and as a part of the continuous control imposed by PACP and its’ relentless effort to control and punish the violators of the consumer protection laws and regulations.

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The procedures come as an implementation of the Executive Bylaws issued recently to enforce the law and as a part of the continuous control imposed by PACP and its’ relentless effort to control and punish the violators of the consumer protection laws and regulations.

]]>f3578a9e-6ada-4b21-9ce1-2e31cf46cff5Tue, 19 Sep 2017 20:00:00 GMT
The Consumer Protection Department in Sur has recently launched (More dangerous than you think) campaign targeting expat workers in wilayats of Jalan Bani Bu Hassan, Jalan Bani Bu Ali, Sur, Al-Kamil Wa Al-Wafi and Masirah, in order to raise their awareness of the tobacco hazards and its adverse effect on people’s health as well as penalties against the violation of the Consumer Protection Law in that regard.
The campaign included the definition of the hazards and the dangers of tobacco use and the definition of its ingredients, types, and the economic, psychological and physical hazard resulting from dealing it, and the diseases it can cause as well as an an introduction regarding PACP's efforts in tobacco control in general. The campaign also included a display of photos of the seizures made by the department of chewing tobacco types such as: Afzal, Paan and snuff, an explanation of the diseases that might be caused by using it, and an explanation of the penalties that might be imposed on the violators of the Consumer Protection Law
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2e78351f-688c-4fe6-9620-5412ad32f79eMon, 18 Sep 2017 20:00:00 GMT
“Self-development” training workshop has recently been held at the Consumer Protection Department, with the participation of 40 employees from all sections of the department in a training plan prepared by the PACP Training Department.
The workshop was presented by Dr. Khalfan Mohammed Al-Mublisi, PACP head of Market Studies and Research Department, he covered many topics such as the importance of self-development, introduction to self-development and methods of self-development as well as the traits required in those who aim at self-development, how to properly define goals and aspects pertaining to self-development. Dr. Al-Mublisi also showcased Johari theory for self-development and the successful model for self-development, he concluded the workshop by explaining ways of reinforcing self-confidence.
Notably, such workshops come from the PACP care to provide employees with more skills and knowledge that qualify them to perform their duties efficiently and competently.
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Notably, such workshops come from the PACP care to provide employees with more skills and knowledge that qualify them to perform their duties efficiently and competently.]]>825eaa86-a83e-46df-917d-825dd323b015Mon, 18 Sep 2017 20:00:00 GMT
PACP, In cooperation with Towell Auto Centre , started a recall campaign for 1,761 Mazda cars models (2,3,6) 2008 -2010 .
100 Mazda BT50 cars (2013-2015) were recalled based on VINs MM7 UP 3DA0DW-158816 - MM7 UR 3DA8GW-512676 for a possible breakage of the rear seatback latch, which will result in disabling the mechanism for adjusting the seat, therefore, the dealer shall replace the part in the affected cars.

These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas.

These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas.

]]>797bd257-d01b-4119-8347-41ea28dbd96eMon, 18 Sep 2017 20:00:00 GMT
The Consumer Protection Department in Al-Rustaq has recently organized a training regarding safety and security procedures in facilities and buildings during emergencies, in cooperation with the Public Authority for Civil Defense and Ambulance in Al-Batinah South Governorate.
The event is aimed at raising the awareness of the department staff and to prepare fully for all circumstances and events and familiarize them with the basic rules that must be followed in emergency situations.
The program was presented by sergeant Said Nassir Al-Shiriany and First lieutenant Ismail Zaid Al-Salmi defining reasons and types of emergencies that might happen in buildings and facilities, such as fires from flammable materials, circumstances and factors leading to such disasters, he also defined the different types of fire extinguishers and the circumstances to use each type according to the burning materials.
After that, a hands-on exercise took place on how to use fire-extinguishing tools and a fire drill as per the evacuation plan and assembly points with the attendance of Captain Hilal Nassir Al-Yahmudy, an officer of Civil Defense and Ambulance in Al-Rustaq in Al-Batinah South Governorate
These programs come in light of strengthening PACP participation with various governmental bodies and other institutions in various fields by creating a kind of joint cooperation and mutual understanding.

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The program was presented by sergeant Said Nassir Al-Shiriany and First lieutenant Ismail Zaid Al-Salmi defining reasons and types of emergencies that might happen in buildings and facilities, such as fires from flammable materials, circumstances and factors leading to such disasters, he also defined the different types of fire extinguishers and the circumstances to use each type according to the burning materials.
After that, a hands-on exercise took place on how to use fire-extinguishing tools and a fire drill as per the evacuation plan and assembly points with the attendance of Captain Hilal Nassir Al-Yahmudy, an officer of Civil Defense and Ambulance in Al-Rustaq in Al-Batinah South Governorate
These programs come in light of strengthening PACP participation with various governmental bodies and other institutions in various fields by creating a kind of joint cooperation and mutual understanding.

]]>6d3126ba-9529-4eee-8bb1-debd491555fcSun, 17 Sep 2017 20:00:00 GMT
PACP, in cooperation with Zawawi Trading Co., started a recall campaign for 118 Mercedes-Benz G-Class cars (2012 - 2017).
The campaign started on 17 September 2017 with the recall of 8 G500 4X4 cars with VINs WDC4632341X24021 - WDB4632341X25393, 5 G500 cars with VINs WDC463261X211329 - WDC4632361X230180, 103 G 63 AMG cars with VINs WDC463272X20334 - WDC4632721X253228, 1 G500 with VIN WDC4632021X204958 and 1 G 65 AMG with VIN WDC4632741227743.
The reason behind the recall is an insufficient tightening of the steering column coupling could lead to wear of the steering coupling, the dealer shall replace the piece in the affected cars.
These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas.

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The reason behind the recall is an insufficient tightening of the steering column coupling could lead to wear of the steering coupling, the dealer shall replace the piece in the affected cars.
These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas.

]]>9c1d79d7-b3b8-436f-a98a-3caa7c38b7e9Sun, 17 Sep 2017 20:00:00 GMT
The Directorate General of Consumer Protection in Al-Batina North has recently organized a workshop tiled (Enrichment is a decision), targeting its employees to develop their knowledge and skills.
The workshop was presented by the Head of the Employment Data and Information in charge at the PACP main office, Mrs. Anisa Juma Al-Harthy who covered many topics such as: identifying the concept of intent and enrichment, as well as the subconscious mind and also how the individual manages his/her monies and debts and how to repay them. She concluded her speech by explaining how to create a rich reality.
This workshop is a part of a series of workshops and training courses implemented by PACP to raise the level of its employees’ competencies and develop their knowledge and skills.
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This workshop is a part of a series of workshops and training courses implemented by PACP to raise the level of its employees’ competencies and develop their knowledge and skills.]]>ccc0822f-bf52-45af-9f72-8d958b55fad9Sun, 17 Sep 2017 20:00:00 GMT
The Consumer Protection Department in Sur, in cooperation with government authorities, was able to seize expat workers who were storing and selling quantities of illegal cigarettes and chewing tobacco in a storage unit for chewing tobacco and illegal cigarettes in Wilayat of Al-Kamil Wal Wafi.
The total number of seized items was approximately 9,664 packs/bags. the seizure comes as a part of PACP’s effort to protect the consumers health from the violations committed by some and as a continuation of a long series of sincere and successful endeavors to seize many of the hazardous and harmful violations for humans and their safety.
The department got information about expat workers who were storing and selling illegal cigarettes and quantities of chewing tobacco in one of the farms, the law enforcement officers investigated for days and verified the information prior to obtaining a search warrant from the Public Prosecution followed by a raid on the place in cooperation with Al-Kamil Wal Wafi Police Precinct. The group of expat workers were caught in possession with large quantities of illegal materials: 4,444 packs of cigarettes that do not fit the standards and specifications, 42 kg of Afzal chewing tobacco, 50 kg Pan, 35 kg of Bubul tobacco, 146 Rajakas, and 1,180 Pan (leaves), in violation of article 7 of the Consumer Protection Law as promulgated by Royal Decree No. 66/2014 that states: “It shall be prohibited to trade in any adulterated, corrupt, counterfeit commodities or any commodities that are not authorized for trading and the same may not be advertised and the regulations shall determine what commodities shall be deemed as adulterated, corrupt or counterfeit.”, based on that the department issued a seizure warrant for the case and taken the legal measures against the violators to pay a fine of OMR 3000 and seizing and destroying the materials.
PACP advises all the providers and commercial establishments to adhere to the health rules and conditions and not harm the consumers health and safety in any way, and further advises the consumers to report the violations that undermine their rights as guaranteed by the laws and the legislations.

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The department got information about expat workers who were storing and selling illegal cigarettes and quantities of chewing tobacco in one of the farms, the law enforcement officers investigated for days and verified the information prior to obtaining a search warrant from the Public Prosecution followed by a raid on the place in cooperation with Al-Kamil Wal Wafi Police Precinct. The group of expat workers were caught in possession with large quantities of illegal materials: 4,444 packs of cigarettes that do not fit the standards and specifications, 42 kg of Afzal chewing tobacco, 50 kg Pan, 35 kg of Bubul tobacco, 146 Rajakas, and 1,180 Pan (leaves), in violation of article 7 of the Consumer Protection Law as promulgated by Royal Decree No. 66/2014 that states: “It shall be prohibited to trade in any adulterated, corrupt, counterfeit commodities or any commodities that are not authorized for trading and the same may not be advertised and the regulations shall determine what commodities shall be deemed as adulterated, corrupt or counterfeit.”, based on that the department issued a seizure warrant for the case and taken the legal measures against the violators to pay a fine of OMR 3000 and seizing and destroying the materials.
PACP advises all the providers and commercial establishments to adhere to the health rules and conditions and not harm the consumers health and safety in any way, and further advises the consumers to report the violations that undermine their rights as guaranteed by the laws and the legislations.

]]>65305109-d7b3-42e7-8262-01f1e0e1a6bfSat, 16 Sep 2017 20:00:00 GMT
The statistical report from the Consumer Protection Department in Al-Seeb indicates that the department was able to recover more than OMR 13,683 last August for a number of consumers by solving the consumers complaints, this comes as a part of the department efforts to solve the consumers complaints and restore their rights as guaranteed by the Consumer Protection Law. The amount of fines was OMR 4,300 with in the same period.
The report further indicated that the department received approximately 90 reports from different sectors such as travel and tourism, car services and maintenance, construction contracting, phones and phones services, aluminum, blacksmithing and carpentry workshops, manpower recruitment services and other commodities and services.
The report also showed that the department seized 373 commodities varying from cigarettes that do not comply with the standards and specifications, herbal products with medical claims, importing and selling of obscene products that insult the public morals and public order.

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The report also showed that the department seized 373 commodities varying from cigarettes that do not comply with the standards and specifications, herbal products with medical claims, importing and selling of obscene products that insult the public morals and public order.

]]>781c64f6-27ad-4f48-8326-2cdac53b7742Sat, 16 Sep 2017 20:00:00 GMT
The Directorate General of Consumer Protection in Al-Batinah North Governorate will launch an initiative (In touch with you) which is a comprehensive awareness campaign for the mountainous areas and villages in Al-Batinah North Governorate. The activities of the campaign will last till February of 2018, this initiative is a part of the relentless effort from the directorate to directly communicate with consumers through awareness and using all the possible means to get the PACP message through to all segments of the community.
Mr. Abdulrahman Salim Al-Qasimi, the Director General of Consumer Protection stated that this initiative comes from the directorate care to intensify awareness campaigns and to know the needs of the consumers in all aspects, it also presents awareness messages through outlining the rights and basic duties to the consumers in a simple manner and to discuss the aspects of consumers concerns through dealing with traders, and also to find out the problems they face in the markets.
Mr.Al-Qasimi added: This initiative means to be always present with the consumers so everyone can view what is new continuously, explaining, that this initiative has distinctive characteristics than the other routine awareness campaigns, as the directorate is aiming at reaching consumers in their own places and spread the consumer awareness in a smart and innovative way, in addition to dedicate time for discussion and answering inquiries and discussing topics with the consumers in a friendly manner with regard to their rights and duties and, also familiarizing them with fraud and how to identify it and fight it and provide information for safe shopping.
He also added that the visits to the mountainous areas will cover various villages in the governorate by a full team of female employees of the directorate and also cover areas where women from mountainous villages meet, in order to share knowledge and listen to remarks, as well as provide the highest awareness possible through awareness package that includes Consumer Protection leaflets and booklets, Child related awareness materials, women related awareness publications such as choosing beauty items and other booklets. They will be provided with Consumer Protection communication lines such as the hotline and the phone numbers of PACP branches.
Mr. Al-Qasimi outlined the mechanism of the initiative, that the first phase will include defining the places to be visited then getting in touch with the authorities concerned and confirming the date of the visits for various sites of meeting, in order to reach the largest number of consumers. He further indicated that the Consumer Awareness taskforce in the mentioned areas, will identify with the consumers areas of interest and respond to the inquires relating to the general services provided by PACP and take suggestions as well as identify areas of development.
The campaign will kick off in the mid of September and last till February of 2018 in all the wilayats of Al-Batinah North Governorate starting from Suhar and ending in Al-Suwaiq.
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Mr.Al-Qasimi added: This initiative means to be always present with the consumers so everyone can view what is new continuously, explaining, that this initiative has distinctive characteristics than the other routine awareness campaigns, as the directorate is aiming at reaching consumers in their own places and spread the consumer awareness in a smart and innovative way, in addition to dedicate time for discussion and answering inquiries and discussing topics with the consumers in a friendly manner with regard to their rights and duties and, also familiarizing them with fraud and how to identify it and fight it and provide information for safe shopping.
He also added that the visits to the mountainous areas will cover various villages in the governorate by a full team of female employees of the directorate and also cover areas where women from mountainous villages meet, in order to share knowledge and listen to remarks, as well as provide the highest awareness possible through awareness package that includes Consumer Protection leaflets and booklets, Child related awareness materials, women related awareness publications such as choosing beauty items and other booklets. They will be provided with Consumer Protection communication lines such as the hotline and the phone numbers of PACP branches.
Mr. Al-Qasimi outlined the mechanism of the initiative, that the first phase will include defining the places to be visited then getting in touch with the authorities concerned and confirming the date of the visits for various sites of meeting, in order to reach the largest number of consumers. He further indicated that the Consumer Awareness taskforce in the mentioned areas, will identify with the consumers areas of interest and respond to the inquires relating to the general services provided by PACP and take suggestions as well as identify areas of development.
The campaign will kick off in the mid of September and last till February of 2018 in all the wilayats of Al-Batinah North Governorate starting from Suhar and ending in Al-Suwaiq.]]>86c2e729-88ee-44a8-8a83-46e1f6273821Sat, 16 Sep 2017 20:00:00 GMT
The statistical indexes for the first half of 2017 of the PACP’s Directorate General of Studies and Development works report indicated a decrease in the number of complaints and reports in comparison with the same period of last year, this is due to the exerted efforts by PACP’s employees in protecting the consumers and the increase in consumer awareness among many of the consumers and traders.
The indexes showed a 2% decrease in complaints, the highest number of the complaints lodged were regarding car dealerships and car services, electric and electronic appliances sectors, which registered the highest number of lodged complaints followed by aluminum, blacksmithing and carpentry workshops.
While there was a 12% decrease in the submitted reports regarding foods, coffee shops, beauty parlors and barbershops and their services.
The decrease in the complaints and reports during the first half of 2017 in comparison to the same period of 2016 is a clear evidence on the increasing consumer awareness among the consumers and traders alike, which reflects the efforts exerted by PACP in educating and raising awareness with regards to the rights and duties guaranteed under the Consumer Protection Law.
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While there was a 12% decrease in the submitted reports regarding foods, coffee shops, beauty parlors and barbershops and their services.
The decrease in the complaints and reports during the first half of 2017 in comparison to the same period of 2016 is a clear evidence on the increasing consumer awareness among the consumers and traders alike, which reflects the efforts exerted by PACP in educating and raising awareness with regards to the rights and duties guaranteed under the Consumer Protection Law.]]>8ebee011-ff21-42e5-835b-64314b9ce663Sat, 16 Sep 2017 20:00:00 GMT
PACP launched a recall campaign in cooperation with Saud Bahwan Group for 19,622 cars (Alphard, Corolla, Yaris and Lexus 2005 - 2012). 741 Alphard 2010 cars were recalled according to VINs JTNGE26HOB8140655 - JTNGK26HXD8067984, and 10225 Yaris saloon cars with VINs JTDBT9230CL029948 - JTDBW923XDL065462, 5 Lexus LFA 2010 -2013 with VINs JTHHX88H181000049 - JTHHX8BH9B14039, 109 Lexus IS250/350 2009 - 2012 with VINs JTHBG2620C5002782 - JTHFG2525D2502989 in addition to the recall of 102 Lexus ES350 2009 - 2013 with VINs JTHBJ46G0C2488827 - JTHBJ46GXC2509912.
This recall is for a possible tear in the airbag inflator caused by propellant degradation occurring after prolonged exposure to external factors, which might lead to an injury or death of the car passengers, therefore, the company will replace the front air bag assembly according to the instructions from Toyota Motor Corporation.

These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas.
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This recall is for a possible tear in the airbag inflator caused by propellant degradation occurring after prolonged exposure to external factors, which might lead to an injury or death of the car passengers, therefore, the company will replace the front air bag assembly according to the instructions from Toyota Motor Corporation.

These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas.]]>d76a50aa-6bd7-4abd-80b9-1428d500cb4cSat, 09 Sep 2017 20:00:00 GMT
The Consumer Protection Department in Al-Dhahirah Governorate has recently participated in several awareness events in cooperation with a number of community and government institutions, in its awareness program to promote safe consumer culture in the various segments of the community.
The department participated in welcoming the students of the new school year by organizing an educational workshop for the students from Naba’ Al-Ma’rifa School for Basic Education, 1-4 grades in Wilayat of Dhank regarding the importance of awareness in consumption, a definition of safe shopping methods as well as drawing and coloring competitions for the younger students in order to get the consumption information through methods suitable to their age.
The department also presented an awareness lecture about commercial fraud in cooperation with the Omani Women's Association in Dhank, which included a number of topics such as: defining the proper steps that must be followed during shopping for any commodity or receiving any service, emphasis on reading products labels prior to purchase in order to know the components of each product, dates of expiry and production and defining how to select the products and determine which are the best. PACP awareness printed materials were distributed to the consumers in order to establish a safe consumption environment free of fraud and monopoly.

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The department also presented an awareness lecture about commercial fraud in cooperation with the Omani Women's Association in Dhank, which included a number of topics such as: defining the proper steps that must be followed during shopping for any commodity or receiving any service, emphasis on reading products labels prior to purchase in order to know the components of each product, dates of expiry and production and defining how to select the products and determine which are the best. PACP awareness printed materials were distributed to the consumers in order to establish a safe consumption environment free of fraud and monopoly.

]]>055dfb04-6a19-4722-9c2f-2bfd0a8b8b71Sat, 09 Sep 2017 20:00:00 GMT
PACP’s Anti Commercial Fraud Department received 79 reports during the first half of 2017 and was able to recover an estimate amount of OMR 4,817.5 in light of these submitted reports in PACP’s efforts in protecting the consumers rights.
The head of the Anti-Commercial Fraud Department in-charge, Mr. Al-Fadhl Naseer Al-Yahmadi stated that: the number of the submitted reports in the first quarter was 50 and 29 were submitted during the second quarter, 56 of these reports were received through the call center, 16 through the customer service center and 7 reports via PACP website.
Mr. Al-Yahmadi added that the majority of the reports were regarding misleading commercial ads, fraud and counterfeiting in services and commodities, weight and size manipulation and price differences, he further stated that the recovered amounts in light of these reports were from various sectors such as: cars and car services, electric and electronic appliances, phones and phone services, watches, jewelry and accessories among others.

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Mr. Al-Yahmadi added that the majority of the reports were regarding misleading commercial ads, fraud and counterfeiting in services and commodities, weight and size manipulation and price differences, he further stated that the recovered amounts in light of these reports were from various sectors such as: cars and car services, electric and electronic appliances, phones and phone services, watches, jewelry and accessories among others.

]]>61a8c0f0-8c80-49c3-8650-28803bcbf2c6Sat, 09 Sep 2017 20:00:00 GMT
PACP, in cooperation with Zawawi Trading Co., started a recall campaign for 15 Mercedes-Benz cars models SLK and SLC 2016 - 2018. The campaign starts 10 September 2017. 8 SLK200s were recalled based on VINs WDD1724341F114921 - WDD1724341F130083, 5 SLK300s will be recalled based on VINs WDD1724381F115659 - WDD1724381F137392, in addition to 2 SLC43s with VINs WDD1724661F126581 and WDD1724661F129434 will be recalled as well.
The reason behind the recall is a defect in The vehicle's electronic stability control (ESC) system software may incorrectly keep the brakes slightly applied when the driver activates the automatic brakes and then releases it, the slight remaining pressure will be stuck in the hydraulic braking system, which will keep the brakes slightly applied and might possibly heat up while driving, this can occur in a very short span of time (Less than 100 milliseconds) after applying automatic pressure on the brakes by the driver’s assist system. If the driver steps on the brakes after that, the required brake pressure can be achieved and released in full after lifting the foot off the brake pedal which may release the stuck pressure. The dealer will update the software for the ESC system in the effected cars.
These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas.
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These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas.
]]>41666145-c998-4197-8168-313657a71ea5Mon, 04 Sep 2017 20:00:00 GMT
The Directorate General of Consumer Protection in Al-Batinah North Governorate executed a training program at Sohar University regarding statistical skills in the preparation of administrative reports and performance appraisal. The program lasted for 3 consecutive days and targeted 37 employees.
The program was presented by Dr. Rashid Al-Tamimi, a teacher at A-Buraimi University, focused on familiarizing the participants with the basic concept of statistics, representation and methods of data collection and quantitative and infographic description of data. The participants were familiarized with Excel software for tables and infographic representation in addition to a study of the relation between phenomena and how to make statistical forecasting. The program also defined the concept of the knowledge pyramid, data, information, data collection methods, types of information and reports, methods of representation for the reports and data, ways of report preparation and aspects of writing the reports.
This program is a part of a series of workshops and training courses implemented by PACP to raise the level of its employees, hone their skills and develop their expertise.

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This program is a part of a series of workshops and training courses implemented by PACP to raise the level of its employees, hone their skills and develop their expertise.

]]>4d1c36dc-c1c4-4076-bf12-d5d65b73bcbbMon, 04 Sep 2017 20:00:00 GMT
PACP started a recall campaign in cooperation with Suhail Bahwan Automobiles of 375 Renault cars of which 341 Renault Symbol X52 2015 and 2016 based on VINs from FT517755 to HT509885. The reason of the recall is that some of the cars require a check and replacement of 12 Volt battery if necessary to prevent the engine from turning off during the starting of the car, the dealer will check the cars and replace the batteries of the effected cars if needed.
8 Renault Dokker X67 2015 - 2016 were recalled based on VINs from GG546440 to GG546447, to conduct alignment for the cars sliding doors, the dealer will check the cars and re-align the sliding doors of all the recalled cars and will fix front adhesive bonding tape and a lock if needed.
8 Talisman XFD cars based on VINs from HC240017 to HC240646 are recalled, the campaign shall start on 5/9/2017 due to incorrect fixing of the cover of the dashboard, the dealer shall check the cars and re-fix the dashboard for all of the effected cars.
These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas.

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8 Talisman XFD cars based on VINs from HC240017 to HC240646 are recalled, the campaign shall start on 5/9/2017 due to incorrect fixing of the cover of the dashboard, the dealer shall check the cars and re-fix the dashboard for all of the effected cars.
These recalls confirm PACP efforts in traffic safety and constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas.

]]>f1a400d3-bf51-4be5-9e4e-47fa491813f5Mon, 28 Aug 2017 20:00:00 GMT
The Consumer Protection Department in Sur has recently been able to replace a car with a brand new one in the amount of OMR 13,000 for a consumer as a part of an amicable settlement with a provider. This comes as a part PACP’s efforts to solve the complaints and reports by the consumers amicably.
Case summary: The department received a complaint by a consumer against a car dealership, he stated that he purchased a 4X4 (2016) car, after he got the car, there was a technical problem in transmission which was causing vibration. Considering the problem occurred during the warranty period and as per the applicable procedures, the department was
able to reach an amicable settlement to replace the vehicle with a brand new one.
The legal warranty, in accordance with article 16 of the Consumer Protection Law as promulgated by Royal Decree No. 66/2014 stipulates : “ within a period of fifteen (15) days as of his receipt of any commodity- save consumer items that are readily spoilable - shall be entitled to replace, return or refund the value of the commodity without any additional costs if such commodity is defective or incompliant with the standard specifications or unfit for the purpose for which the commodity was procured, provided that the consumer shall submit proof of purchase of the commodity from the provider and that the defect is not due to misuse by the consumer of the commodity.”.
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able to reach an amicable settlement to replace the vehicle with a brand new one.
The legal warranty, in accordance with article 16 of the Consumer Protection Law as promulgated by Royal Decree No. 66/2014 stipulates : “ within a period of fifteen (15) days as of his receipt of any commodity- save consumer items that are readily spoilable - shall be entitled to replace, return or refund the value of the commodity without any additional costs if such commodity is defective or incompliant with the standard specifications or unfit for the purpose for which the commodity was procured, provided that the consumer shall submit proof of purchase of the commodity from the provider and that the defect is not due to misuse by the consumer of the commodity.”.]]>386bc264-fc1a-416a-acd4-3d5de783a4afMon, 28 Aug 2017 20:00:00 GMT
The Consumer Protection Department in Khasab has recently organized an awareness lecture titled (Professional Loyalty) targeting the department employees, to nurture the work spirit and to create a motivating work environment for the employees
The lecture was presented by Mr. Ahmed Saleh Al-Sha’er Al-Shihi, Head of the Department, he covered many topics such as: an introduction to the concept of professional loyalty and belonging and the difference between the two, work ethics, job satisfaction and how it relates to belonging and loyalty and way of strengthening that among the employees, he also talked about successful administrative leadership and the motivations that successful leaders give to their employees. Mr. Al-Shihi also outlined the professional rights and duties and ways of measuring professional loyalty. The program included joint workshops among the participants by dividing them to teams, each covered a topic and held a discussion and brainstorming session.
This program is one of the series of programs held by PACP for its employees to hone their skills and provide them with knowledge that can raise their performance and work to the highest standards.
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This program is one of the series of programs held by PACP for its employees to hone their skills and provide them with knowledge that can raise their performance and work to the highest standards.
]]>e3c20a6f-40e9-440c-ae3e-74c68da6678aSun, 27 Aug 2017 20:00:00 GMT
The Consumer Protection Department in Sur has recently participated
in an awareness symposium (Your food is a trust) which was organized
by Al Kamil Wal Wafi Municipality under the auspices of Sheikh
Haitham Hamoud Said Al-Shihi, the Deputy Wali of Al Kamil Wal Wafi,
in order to raise health awareness with regards to the importance of safe
food for consumers.
The participation of the department was a presentation regarding the
Consumer Protection Law and the food health and safety presented by
Ala’ Juma Al-Hashmi, a legal researcher in the department, he covered
an introduction of the Consumer Protection Law as promulgated by
Royal Decree No. 66/2014 regarding the health and safety of food and
fighting commercial fraud, He also shed the light on some of the ban
decisions by PACP on some of the food products. Mr. Al-Hashmi also
stressed on the necessity of reading labels on food items while shopping
and outlined methods of inspection and market control to avoid
commercial fraud, improper food storage, pulling banned materials and
materials that do not comply with the standards and specifications off
the market.
]]>
food for consumers.
The participation of the department was a presentation regarding the
Consumer Protection Law and the food health and safety presented by
Ala’ Juma Al-Hashmi, a legal researcher in the department, he covered
an introduction of the Consumer Protection Law as promulgated by
Royal Decree No. 66/2014 regarding the health and safety of food and
fighting commercial fraud, He also shed the light on some of the ban
decisions by PACP on some of the food products. Mr. Al-Hashmi also
stressed on the necessity of reading labels on food items while shopping
and outlined methods of inspection and market control to avoid
commercial fraud, improper food storage, pulling banned materials and
materials that do not comply with the standards and specifications off
the market.]]>0706e8fd-6367-4c2c-bf96-7b91fa686733Sun, 27 Aug 2017 20:00:00 GMT
This Tuesday a workshop titled (protection of consumers economically and legally) in
the Governorate of Dhofar
shall be held under the auspices of H. E. Sayyid
Mohammed Sultan Hamoud Al Busaidi, Minister of State and Governor of Dhofar
with the attendance of PACP Chairman, Dr. Said Khamis Al-Kaabi and the
participation of more than 70 participants from the public and private sectors.
The workshop is a part of PACP exerted efforts to raise the awareness of consumers
regarding control, it will last three days and shall include three presentations: the first
will cover commercial fraud and its effect on the economy presented by the
economist Ahmed Kashoub, the second presentation will be presented by Dr. Salim
Al-Kathiri, Head of the Legal Department in the Municipality of Dhofar and a
lecturer in College of Law in Dhofar University, regarding the Consumer Protection
Law and its’ Executive Bylaws between the past and the present, the third
presentation will cover the obligations and duties of the law enforcement officers
presented by Sheikh Mohammed Al-Kasbi, First Prosecution Deputy and Director in-
charge of the Public Prosecution in Marbat.

]]>
Mohammed Sultan Hamoud Al Busaidi, Minister of State and Governor of Dhofar
with the attendance of PACP Chairman, Dr. Said Khamis Al-Kaabi and the
participation of more than 70 participants from the public and private sectors.
The workshop is a part of PACP exerted efforts to raise the awareness of consumers
regarding control, it will last three days and shall include three presentations: the first
will cover commercial fraud and its effect on the economy presented by the
economist Ahmed Kashoub, the second presentation will be presented by Dr. Salim
Al-Kathiri, Head of the Legal Department in the Municipality of Dhofar and a
lecturer in College of Law in Dhofar University, regarding the Consumer Protection
Law and its’ Executive Bylaws between the past and the present, the third
presentation will cover the obligations and duties of the law enforcement officers
presented by Sheikh Mohammed Al-Kasbi, First Prosecution Deputy and Director in-
charge of the Public Prosecution in Marbat.

]]>f265abd8-084a-46f2-a5af-6dad26484896Wed, 23 Aug 2017 20:00:00 GMT
The Consumer Protection Department in Al-Sharqiyah Governorate as represented by Masirah office has participated recently in a joint inspection campaign as a part of a food control campaign titled (Your food is a trust).
The Consumer Protection Department in Al-Sharqiyah Governorate as represented by Masirah office has participated recently in a joint inspection campaign as a part of a food control campaign titled (Your food is a trust).
]]>
93fdbdd5-d096-475d-a377-9ed1f296c5f6Wed, 23 Aug 2017 20:00:00 GMT
The Consumer Protection Department in Dhofar has recently participated in the Youth Clubs summer camp activities in Salalah which was organized by the Ministry of Sports Affairs as a part of the exerted efforts by PACP to spread safe consumer culture among the various segments of the community.
The participation came in a form of presenting a number of awareness lectures by Essa Muslim Al-Nabhani, Inspection Team Leader in the governorate. He tackled many aspects such as introducing PACP and PACP objectives, roles and jurisdictions, as well as outlining the rights and duties of the consumers. He also shed the light on the most important PACP seizures and cases, the lectures also included an awareness corner with PACP leaflets and publications.
The department also participated in the activities of the 18th female advisors summer camp in Jabal Ashur, which was launched under the motto: "Advisors: enabling and communal responsibility”. The participation included an awareness lecture titled: "The Consumer Culture” covering a number of aspects such as introducing PACP and its jurisdictions, introduction of commercial fraud, as well as the reasons and motives behind it, the lecture also explained commercial fraud in food and its effect on the community as well as highlighted PACP efforts to mitigate commercial fraud in Oman.
]]>
The department also participated in the activities of the 18th female advisors summer camp in Jabal Ashur, which was launched under the motto: "Advisors: enabling and communal responsibility”. The participation included an awareness lecture titled: "The Consumer Culture” covering a number of aspects such as introducing PACP and its jurisdictions, introduction of commercial fraud, as well as the reasons and motives behind it, the lecture also explained commercial fraud in food and its effect on the community as well as highlighted PACP efforts to mitigate commercial fraud in Oman.]]>3fd2f675-9d34-4e80-8975-459eb2e9178cMon, 21 Aug 2017 20:00:00 GMT
The Primary Court in Muscat has recently pronounced a verdict of one-week jailtime and a fine against an accused in the misdemeanor of selling cigarettes that do not comply with the standards and specifications, the court also ruled to seize the cigarettes prior to disposal.
PACP law enforcement officers were able to catch a worker in a commercial venue during one of their routine inspections who was selling cigarettes that do not comply with the standards and specifications. The case file was immediately referred to the judicial authorities who pronounced the aforementioned verdict, the worker also caught tampering with the validity date of some of the consumables, in addition to that, other noncompliant and expired commodities were seized and the accused was administratively fined.

]]>
]]>b4c4f5c9-ee23-4509-a5b0-45b125ead1f4Mon, 21 Aug 2017 20:00:00 GMT
The Primary Court in Muscat has recently pronounced a verdict of jailtime and fines against an accused in two misdemeanors: dealing in spoilt commodities and not providing pricing information of the commodity to the consumers, in violation of the Consumer Protection Law as promulgated by Royal Decree No. 66/2014.
PACP law enforcement officers caught an employee in a commercial venue for not price tagging most of the consumable goods and for the offering of commodities that do not comply with standards and specifications in addition to expired commodities, therefore, a legal action was implemented against the accused by referring him to the judiciary authorities who pronounced a conviction verdict of the first misdemeanor in 3 months jailtime and a fine of OMR 2,000, and for the second misdemeanor in ten days jailtime and a fine of OMR 100. The penalties shall be combined, and the harshest penalty is to be implemented only, the authorities set a bail in the amount of OMR 100 against which the accused shall be released as soon as he appeals the verdict and requests a release unless he is imprisoned for a different reason, the accused was also obligated to pay the fees and declare his innocence from the misdemeanor of dealing in a commodity that is unauthorized for dealing.
]]>
38f18d81-6074-41b5-afad-dc4574763516Mon, 21 Aug 2017 20:00:00 GMT
PACP counterfeit commodities exhibition has recently received more than 50 female students from (My summer: preservation and prevention) Summer Center, to identify counterfeit commodities and the hazards of using such commodities to the members of the community in addition to the differentiation mechanism between authentic and counterfeit commodities.
The students were familiarized with commodities that do not comply with standards and specifications that were pulled off the markets, the hazards and samples of expired commodities. The students got an explanation of ways of tampering with products and they were familiarized with the various communication channels with PACP and how to lodge complaints and submit suggestions.
The students expressed how beneficial the visit was, Wala’ Al-Mamary said that she identified ways on how to differentiate between authentic and counterfeit commodities, seizures and the awards received by PACP since its establishment in 2011. Tuqa Al-Hatami, expressed her delight with this visit by saying: “I benefited from the visit by knowing the rights of the consumers as stipulated by the law such as a purchase invoice, the right to return and replace [a commodity] in addition to the right in receiving correct information.
Manal Ali Al-Bulushi, a Geography teacher in Barka Bint Tha’laba school and assistant supervisor of the summer center in Aisha Bint Masood school said: “The visit of the exhibition was to identify the most important PACP achievements and jurisdictions to protect consumers, knowing the rights of the consumers and differentiating between counterfeit and authentic commodities, considering that instilling the consumer culture during the growth period can prepare a generation that is aware of consumption and the members of which are able to protect themselves, their families and community
Notably, PACP gives a great importance to awareness in its programs and various activities as the consumers represent the first line of defense. The permanent and temporary exhibitions are implemented awareness methods.

]]>
The students expressed how beneficial the visit was, Wala’ Al-Mamary said that she identified ways on how to differentiate between authentic and counterfeit commodities, seizures and the awards received by PACP since its establishment in 2011. Tuqa Al-Hatami, expressed her delight with this visit by saying: “I benefited from the visit by knowing the rights of the consumers as stipulated by the law such as a purchase invoice, the right to return and replace [a commodity] in addition to the right in receiving correct information.
Manal Ali Al-Bulushi, a Geography teacher in Barka Bint Tha’laba school and assistant supervisor of the summer center in Aisha Bint Masood school said: “The visit of the exhibition was to identify the most important PACP achievements and jurisdictions to protect consumers, knowing the rights of the consumers and differentiating between counterfeit and authentic commodities, considering that instilling the consumer culture during the growth period can prepare a generation that is aware of consumption and the members of which are able to protect themselves, their families and community
Notably, PACP gives a great importance to awareness in its programs and various activities as the consumers represent the first line of defense. The permanent and temporary exhibitions are implemented awareness methods.

]]>f2912d5e-634d-433a-915d-a9ff215934aeSun, 20 Aug 2017 20:00:00 GMT
The Primary court in Muscat pronounced a conviction verdict in the misdemeanor of trading in a commodity that is unauthorized to be traded against an accused in jail time and a financial fine.
PACP law enforcement officers caught an accused during their routine inspections on commercial venues, the accused was selling and dealing with smokeless tobacco in commercial amounts, therefore, he was referred to the judiciary authorities to complete the legal procedures. The court ruled in favor of a three months jail time from which one month shall be enforced, seizure of the confiscated materials prior to disposal and for the accused to pay a financial fine in the amount of OMR 100 against which he shall be released as soon as he appeals the verdict and request a release unless he was imprisoned for another reason.
]]>
PACP law enforcement officers caught an accused during their routine inspections on commercial venues, the accused was selling and dealing with smokeless tobacco in commercial amounts, therefore, he was referred to the judiciary authorities to complete the legal procedures. The court ruled in favor of a three months jail time from which one month shall be enforced, seizure of the confiscated materials prior to disposal and for the accused to pay a financial fine in the amount of OMR 100 against which he shall be released as soon as he appeals the verdict and request a release unless he was imprisoned for another reason.]]>8745192a-6067-4894-843b-59be8641a700Sun, 20 Aug 2017 20:00:00 GMT
The Directorate General of Consumer Protection in Al-Batina North has recently organized an awareness lecture regarding poisoning hazards resulting from re-using vegetable frying oils. The lecture targeted the employees in the directorate to raise their awareness regarding re-using oils to protect their safety.
The lecture was presented by Hamad Abdullah Al-Braiki, Head of Market Organizing and Control sector, he tackled a number of aspects such as: food safety, importance of oils and fats for humans, sources of fats and their harm and how to differentiate between fats and fatty acids. The lecture also included a detailed explanation of food poising resulting from the use of oils and covered the categories that are most susceptible to food poisoning. At the end of the lecture, Mr.Al-Braiki explained the safe ways of using and re-using oils and how to know the oils validity.

]]>
]]>67b2c3d0-7cdb-4f4c-91dc-024b9a20b790Mon, 14 Aug 2017 20:00:00 GMT
The Consumer Protection Department in Al-Dakhiliya Governorate as represented by market organizing and control sector has participated recently in a joint inspection campaign conducted by Municipality of Bahla. This campaign is a part of food control campaign titled (Your food is a trust), which targets a number of shopping centers and commercial complexes as well as the related institutions.
The department participated in a lecture titled (The optimal method to buy food) which was presented by Azzah Ali Al-Ebri, a culture and awareness specialist in the department. She introduced the optimal ways to buy foods and later storage and reading the nutrition information on the commodities. The lecture included a mini exhibit of authentic and fake commodities and others that were pulled off the markets for violating the Consumer Protection Law No. 66/2014 and a distribution of PACP food safety publications

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]]>76193294-3545-4c8e-8029-e8f16f62b70fMon, 14 Aug 2017 20:00:00 GMT
The Consumer Protection Department in Sur has recently organized an awareness campaign titled (Our summer is remarkable with consumers) to raise the awareness of the visitors of the tourist attractions in the governorate regarding the safe consumer culture. The campaign is set to last for two consecutive weeks.
Through the campaign, visitors were familiarized with the consumers rights and duties, the importance of reading the information labels, dates of production and expiration, banned substances, substances that do not comply with the standards and specification and how to lodge a complaint or and report in case of a violation of consumers rights. The campaign also covered the necessity of knowing the date of tire manufacturing and validity and shed the light on the hazards of chewing tobacco on consumers health. A mini exhibit was organized with the campaign that included noncompliant commodities and distribution of PACP publications and printed materials in order to raise the awareness of the consumers.
The campaign targeted: Al Ashkharah, Wadi Shab, Ras al Hadd, Wadi Bani Jabir, Al-Ayjah, Wadi Al Shaklah, Wadi Sal, Al-Royes, Falaj Al Mashayekh, Sabt and Seeq

]]>a9787c71-cd42-4a05-9ddb-858b54dc378bMon, 31 Jul 2017 20:00:00 GMT
Consumer Protection Department in Al-Sharqiyah South Governorate has recently participated in an awareness exhibition in Clubs Youth Camp in Sur organized by the Ministry of Sports Affairs in Al-Sharqiyah South Governorate, the event lasted for two days and aimed at raising consumers’ awareness.
The participation was a display of several commodities that were pulled off the market such as: expired materials, obscene materials and cigarettes that do not meet the standards and specification in addition to spoiled food items and others without labels. Some PACP publications and prints were distributed
The exhibition attracted wide attention from the participants in the camp as well as visitors, the participants commended PACP achievements in the past period. The exhibit also included a Q&A and answers for the inquiries with regards to PACP functions.
]]>
The exhibition attracted wide attention from the participants in the camp as well as visitors, the participants commended PACP achievements in the past period. The exhibit also included a Q&A and answers for the inquiries with regards to PACP functions.]]>201e0bb7-b0a3-4de7-a495-f289686f5850Mon, 31 Jul 2017 20:00:00 GMT
The statistical indexes report issued by the Department of Studies and Development at the Directorate General of Consumer Protection in Al-Batinah North Governorate indicated that the Directorate was able to recover OMR 68,810.710 in the first half of 2017, as a part of the directorate efforts to conduct its duties and return the rights to the consumers.
Mr. Abdul Rahman Salem Al-Qasimi, the Director General of Consumer Protection stated that the recovered amounts were from various sectors including cars and car services, tires, spare parts and car maintenance workshops. The total recovered amount from these sectors was OMR 8,323, while the recovered amount from manpower recruitment was OMR 19,640, the total recovered amount from electric and electronic devices, mobile phones and mobile phone services and clothing, watches, jewelry and accessories was OMR 6,313.200.
Mr. Al-Qasimi added: That OMR 350 was recovered from travel and tourism offices for not properly providing services as agreed on, while OMR 17,902.500 recovered from contracting, building materials, aluminum and blacksmithing workshops, and from furniture and carpet shops for stalling in delivery and breach of contract, while, OMR 4,882.010 was recovered from other sectors.
Mr. Al-Qasimi confirmed that the directorate is continuously monitoring the markets and will take every effort to develop its endeavors, calling everyone to cooperate in order to create a safe market in which the consumers can be comfortable and reassured
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Mr. Al-Qasimi added: That OMR 350 was recovered from travel and tourism offices for not properly providing services as agreed on, while OMR 17,902.500 recovered from contracting, building materials, aluminum and blacksmithing workshops, and from furniture and carpet shops for stalling in delivery and breach of contract, while, OMR 4,882.010 was recovered from other sectors.
Mr. Al-Qasimi confirmed that the directorate is continuously monitoring the markets and will take every effort to develop its endeavors, calling everyone to cooperate in order to create a safe market in which the consumers can be comfortable and reassured]]>93dcf052-1b11-4d86-856e-60ea6ead16aeSat, 29 Jul 2017 20:00:00 GMT
Consumer Protection Department in Al-Batinah South was able recently to reach a settlement between a consumer and a car dealer owner represented by the return of the down payment and the checks amounting to OMR 23,400 in addition to returning the car back to the dealer.
Case details summary: The department received a complaint by a consumer stating that he purchased a car from a car dealership, he then noticed that there is rust in many parts of the car and the engine, the car also had layers of lime in most of the chassis with signs of dismantling, painting, scratches and repair paste in the front bumper, in addition to many other defects that should not be in a brand-new car. The consumer requested a refund of the down payment and returning the car yet he was not able to reach agreement, therefore, he lodged a formal complaint requesting the department to intervene and solve the problem. The department coordinated with the employees of the car dealer and after investigating the facts of the case, an amicable settlement was reached to return the car to the dealer and refund the down payment to the consumer who accepted the settlement for the damages he incurred.

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]]>e77410bf-edcc-41e8-93d3-761d3e676a74Sun, 23 Jul 2017 20:00:00 GMT
During the first half of 2017 Consumer Protection, Sharqiya North, managed to recover OMR 74,029 for several consumers, within its efforts to solve the complaints submitted by the consumers.
The biannual 2017 report indicates that the complaint division received 190 complaints, out of which 184 complaints were settled amicably, and 6 complaints were referred to the public prosecution, and recovered OMR 74,029 for the consumers.
The report also indicates that the complaints were in several sectors, with 46 complaints against the car dealers, with OMR 66,795 recovered, followed by the electrical and electronic appliances with 32 complaints and OMR 1,882 recovered, whereas 27 complaints were registered against the aluminum, blacksmith and carpentry sector with OMR 2,034 recoverd, and other complaints were against other sectors under its control.
The efforts are in order to preserve the consumer rights using all the possible methods, like amicable settlement or referral to the legal authorities, according to the provisions of the consumer protection law No: 66/2014.

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The report also indicates that the complaints were in several sectors, with 46 complaints against the car dealers, with OMR 66,795 recovered, followed by the electrical and electronic appliances with 32 complaints and OMR 1,882 recovered, whereas 27 complaints were registered against the aluminum, blacksmith and carpentry sector with OMR 2,034 recoverd, and other complaints were against other sectors under its control.
The efforts are in order to preserve the consumer rights using all the possible methods, like amicable settlement or referral to the legal authorities, according to the provisions of the consumer protection law No: 66/2014.

]]>fa817ef2-aa97-4c8f-a615-002138446ad0Sun, 23 Jul 2017 20:00:00 GMT
The Public Authority for Consumer Protection shares the celebrations on the Renaissance Day, coinciding on the 23rd of July each year. Oman achieved numerous achievements in all the sectors, thanks to the wise vision and leadership of His Majesty Sultan Qaboos bin Said, the Sultan of Oman.
PACP is an established cultural landmark of the blessed renaissance, considering its major role in the development across the country, thus becoming a main engine in the socioeconomic development in Oman, by ensuring the best service to consumers, in addition to the awareness of the consumer rights, fighting monopoly in the markets, and protecting the markets from manipulation, in addition to its efforts to create mechanisms to solve the problems.
Since its inception, PACP achieved several achievements, including the stimulation of the consumer’s role in the local, regional and international economic movement, making it a roadmap for the Arab world in consumer protection, and established its path on the global “consumer protection map” as a leading organization.
PACP achievements are the visible result of the continuous efforts for protecting the consumers, and for fulfilling its jurisdictions as best as possible.
On this occasion H. E. Dr. Said Khamis Al Ka’abi, PACP Chairman, said: “The 23rd of July is a shining memory in the life of our beloved country, it is a historic day in the life of the people and the nation. The achievements made over the past forty seven years are remarkable, and a source of pride for every citizen. Thanks to the wise leadership of His Majesty the Sultan Oman gained a significant status amongst all the countries of the world. During the blessed renaissance the development spread throughout Oman, in all aspects, and PACP is amongst the results of this glorious era.
Dr. Al Ka’abi stressed that Oman, represented by PACP, has gone a long way in protecting the consumers, despite the short timeframe since its inception, and continues its efforts to establish the concepts of consumer protection in Oman, and extends the protection to all. PACP managed to be an active partner in the development process, and to prove the ability of the Omani people to accomplish when the target is clear, as demonstrated by the real feeling of belonging, the drive to pay back some of the benefits. PACP achievements demonstrate the continuous efforts by its entire people to perform their role in protecting the consumers by monitoring the markets, seizing violations, receiving complaints and solve it and preserve the consumer rights. Thanks to the collective efforts of its employees PACP gained a strong platform based on trust and transparency, thus the responsibility is multiplied requiring more efforts and achievements through sustainable operations and successes.
“I would like to take this opportunity to pledge our continuous efforts in serving our beloved country under the wise leadership of His Majesty Sultan Qaboos bin Said, praying to God Almighty to grant him long and healthy life, and continuous progress and development for Oman. On behalf of all our employees we have the honor to renew our pledge to continue serving our beloved country.” Dr. Al Ka’abi added.
]]>
Since its inception, PACP achieved several achievements, including the stimulation of the consumer’s role in the local, regional and international economic movement, making it a roadmap for the Arab world in consumer protection, and established its path on the global “consumer protection map” as a leading organization.
PACP achievements are the visible result of the continuous efforts for protecting the consumers, and for fulfilling its jurisdictions as best as possible.
On this occasion H. E. Dr. Said Khamis Al Ka’abi, PACP Chairman, said: “The 23rd of July is a shining memory in the life of our beloved country, it is a historic day in the life of the people and the nation. The achievements made over the past forty seven years are remarkable, and a source of pride for every citizen. Thanks to the wise leadership of His Majesty the Sultan Oman gained a significant status amongst all the countries of the world. During the blessed renaissance the development spread throughout Oman, in all aspects, and PACP is amongst the results of this glorious era.
Dr. Al Ka’abi stressed that Oman, represented by PACP, has gone a long way in protecting the consumers, despite the short timeframe since its inception, and continues its efforts to establish the concepts of consumer protection in Oman, and extends the protection to all. PACP managed to be an active partner in the development process, and to prove the ability of the Omani people to accomplish when the target is clear, as demonstrated by the real feeling of belonging, the drive to pay back some of the benefits. PACP achievements demonstrate the continuous efforts by its entire people to perform their role in protecting the consumers by monitoring the markets, seizing violations, receiving complaints and solve it and preserve the consumer rights. Thanks to the collective efforts of its employees PACP gained a strong platform based on trust and transparency, thus the responsibility is multiplied requiring more efforts and achievements through sustainable operations and successes.
“I would like to take this opportunity to pledge our continuous efforts in serving our beloved country under the wise leadership of His Majesty Sultan Qaboos bin Said, praying to God Almighty to grant him long and healthy life, and continuous progress and development for Oman. On behalf of all our employees we have the honor to renew our pledge to continue serving our beloved country.” Dr. Al Ka’abi added.]]>a4d44a60-9ac5-4e1b-b6c0-e911bcd53679Mon, 10 Jul 2017 20:00:00 GMT
H.E. Dr. Said Khamis Al Kaa.bi, the Chairman of the Public Authority for Consumer Protection has recently issued decision No. 245/2017 banning any commodity that contains Asbestos in accordance with PACP system as promulgated by Royal Decree No. 53/2011, and according to the Consumer Protection Law as promulgated by Royal Decree No. 96/2014.

The decision states in its first article a ban on commodities that contain Asbestos while the second article confirmed no prejudice to the penalties stipulated in the Consumer Protection Law. Violators of this decision shall be administratively fined an amount of no less than OMR 50 and not exceeding OMR 1,000, the fine shall be doubled if the violation was committed again.
The decision also states than an administrative fine shall be imposed in the amount of OMR 50 for each day in which violation continues, providing it does not total more than OMR 2,000. Anything that conduct or in conflict with this decision shall be repealed and it shall be published in the Official Gazette the on the next day of its issuance.

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The decision also states than an administrative fine shall be imposed in the amount of OMR 50 for each day in which violation continues, providing it does not total more than OMR 2,000. Anything that conduct or in conflict with this decision shall be repealed and it shall be published in the Official Gazette the on the next day of its issuance.

]]>6fa5ab55-0296-4f96-ba94-61d88e79801bMon, 10 Jul 2017 20:00:00 GMT
The court pronounced a verdict in conviction against a maintenance workshop in a commercial establishment, in the misdemeanor of not returning, replacing, or repairing a commodity in violation of the Consumer Protection Law as promulgated by Royal Decree No. 66/2014.
The court ruled to impose a fine, obligate the commercial establishment to terminate the sale contract and to restore things to their previous condition as well as to pay a compensation to the consumer for material and emotional damages.
The case is summarized as follows: the department received a complaint by a consumer stating that he purchased a car (Hyundai Santa Fe) from a car dealer, as soon as he started to use the car he noticed a defect in transmission and immediately notified the sales manager. The sales manager ignored the notification, and the consumer continued following up with the dealer for a whole year until the dealer agreed to replace the car but did not actually do the agreed replacement.
The consumer, therefore, headed to the Consumer Protection Department in Salalah and lodged his complaint. The department checked the car and confirmed the defect, the official from the dealer has been called upon and after questioning and checking the car it has been confirmed that the accused violated article 5 of the Consumer Protection Law No. 66/2014 that states: “The provider shall take back the commodity and refund the price thereof to the consumer or replace or repair the same free of charge in case the consumer discovered that the commodity is defective.”
After the completion of the case file, the case was referred to the Public Prosecution which forwarded it to the competent court which pronounced the aforementioned verdict.
PACP advises all the suppliers to make sure that the new cars are free of any defects or flaws before displaying them to the consumers and to abide by the articles of the Consumer Protection Law in for the common good.

]]>
The case is summarized as follows: the department received a complaint by a consumer stating that he purchased a car (Hyundai Santa Fe) from a car dealer, as soon as he started to use the car he noticed a defect in transmission and immediately notified the sales manager. The sales manager ignored the notification, and the consumer continued following up with the dealer for a whole year until the dealer agreed to replace the car but did not actually do the agreed replacement.
The consumer, therefore, headed to the Consumer Protection Department in Salalah and lodged his complaint. The department checked the car and confirmed the defect, the official from the dealer has been called upon and after questioning and checking the car it has been confirmed that the accused violated article 5 of the Consumer Protection Law No. 66/2014 that states: “The provider shall take back the commodity and refund the price thereof to the consumer or replace or repair the same free of charge in case the consumer discovered that the commodity is defective.”
After the completion of the case file, the case was referred to the Public Prosecution which forwarded it to the competent court which pronounced the aforementioned verdict.
PACP advises all the suppliers to make sure that the new cars are free of any defects or flaws before displaying them to the consumers and to abide by the articles of the Consumer Protection Law in for the common good.

]]>ecafd1ab-75fd-4216-bd96-05511ec24685Wed, 05 Jul 2017 20:00:00 GMT
The Public Prosecution – Department of Consumer Affairs in Muscat issued penal orders recently against violators of the Consumer Protection Law No. 66/2014 to pay a fine of OMR 500.
The violators carried out offers and promotions in the establishments that they work in without prior approval from PACP, which constitutes a violation of article (41) pursuant to article(31) of the Consumer Protection Law that states: “The provider shall be prohibited from carrying out any promotional offers or reduction on prices for the commodities or services, except after obtaining the licenses and permits form the competent bodies and after coordinating with the authority to verify the prices in the manner contemplated under the regulations.

]]>
]]>1bc70ab8-20a9-425a-86fd-2fd1f39059b2Wed, 05 Jul 2017 20:00:00 GMT
PACP in cooperation with Suhail Bahwan establishment launched a recall campaign today for (693) Nissan Altima (L33) and Murano (Z51) cars. The recalled vehicles were (45) 2013 – 2017 Murano cars with VINs from (ZW010411) to (FW011368).
The recall comes upon a discovery by Nissan that the high-pressure power steering hose could separate and the possibility of leakage in the steering oil. The dealer shall check and replace the hose in all cars if necessary, the service shall be free of charge.
A recall shall be launched for (648) 2016 – 2017 Nissan Altima (L33) with VINs from (GC108411) to (HC121676) due to a discovery by Nissan that the lock latch may interfere with the window regulator causing the door to unlatch when the mechanism is lowered to open the window. The company shall check and replace the separating door panel so the mechanism can work properly and replace the cables if necessary in accordance with Nissan service procedures free of charge.
These recalls confirm the efforts exerted by PACP in traffic safety and its constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas.

]]>
A recall shall be launched for (648) 2016 – 2017 Nissan Altima (L33) with VINs from (GC108411) to (HC121676) due to a discovery by Nissan that the lock latch may interfere with the window regulator causing the door to unlatch when the mechanism is lowered to open the window. The company shall check and replace the separating door panel so the mechanism can work properly and replace the cables if necessary in accordance with Nissan service procedures free of charge.
These recalls confirm the efforts exerted by PACP in traffic safety and its constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas.

]]>d0dca2db-ddbd-43ce-ae9a-e2586d669706Mon, 03 Jul 2017 20:00:00 GMT
The Department of Consumer Affairs in the Public Prosecution issued penal orders in fines amounted to OMR 1500 against the accused charged with violating the articles of the Consumer Protection Law No. 66/2014.
The orders are issued against the accused for not price-labeling the displayed commodities and the lack of information on the commodities, which constitute a violation of article (19) of the Consumer Protection Law which states:
“The provider and advertiser shall provide the consumer with correct
information on the commodity or the service, and in all cases, the
provider shall clearly state the price, weight, production and expiry
date, the name of the materials and components, the country of
origin, and the number of the standard and other information as
contemplated under the regulation in a clear manner and in Arabic on the commodity. This information may also be written in languages
other than Arabic. The regulations shall specify the commodities
which may not bear this information.

]]>
“The provider and advertiser shall provide the consumer with correct
information on the commodity or the service, and in all cases, the
provider shall clearly state the price, weight, production and expiry
date, the name of the materials and components, the country of
origin, and the number of the standard and other information as
contemplated under the regulation in a clear manner and in Arabic on the commodity. This information may also be written in languages
other than Arabic. The regulations shall specify the commodities
which may not bear this information.

]]>4276cd63-8d1b-4f35-ac38-4766c21c09f4Mon, 03 Jul 2017 20:00:00 GMT
The Consumer Protection in Al-Dakhiliyah Governorate in cooperation with the Izki Municipality disposed of mineral water bottles for noncompliance with the standard specifications.
The law enforcement officers, during one of their daily market reviews, noticed boxes of water bottles that were packaged and stored in unhealthy conditions, the boxes were seized and sampled. The result of the test that was done by the Food Laboratory of the Ministry of Regional Municipalities and Water Resources revealed that the product was noncompliant with the referential standard specifications and there was a change in smell and taste due to the storing conditions.
PACP calls upon all traders and providers to abide by the provisions of the Consumer Protection Law, and its Executive Bylaws to avoid legal accountability.

]]>
PACP calls upon all traders and providers to abide by the provisions of the Consumer Protection Law, and its Executive Bylaws to avoid legal accountability.

]]>9d0c4d2e-effa-414a-9624-ce29dc82d2fcMon, 03 Jul 2017 20:00:00 GMT
PACP launched a recall campaign in cooperation with Mohsin Haider Darwish, of (39) Jaguar XF (GTDi 2.0L) 2013 – 2015 cars with petrol engine and with VINs from (T00891) to (T03112) and from (S92080) to (U88784), the campaign start date is 4/7/2017.
The reason of the recall is insufficient clearance between the underfloor fuel delivery lines and the under-shield and body that may allow the fuel lines to chafe, therefore, the dealership shall replace the effected parts if necessary and install fasteners.

These recalls confirm the efforts exerted by PACP in traffic safety and its constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas.

]]>
These recalls confirm the efforts exerted by PACP in traffic safety and its constant care to conduct continuous reviews of all the available products in the markets of Oman in order to provide the necessary protection for the consumers in all areas.

]]>50f4301c-384f-4740-bc2c-44ee9deaaaafSat, 01 Jul 2017 20:00:00 GMT
‏The Consumer Protection Department in Al-Rustaq has recently imposed an administrative fine against a commercial establishment for violating the Consumer Protection Law as promulgated by the Royal Decree No. 66/2014, for using scrap wood in making furniture.
‏Summary of the case details: the department received a report indicating that some expat workers are using scrap wood in making furniture, the site was monitored accordingly and after investigating , verifying and evidence gathering in addition to the continuous follow-up, coordination was established with the General Prosecution and the Police Station in Al Masnaah to raid the site, which revealed expat workers using scrap wood to make furniture without permits, therefore an administrative fine of OMR 700 was imposed.
‏The Assistant Manager of the Department, Mr. Salim Mohammed Al Ebri stated that these measures come in the implementation of the Executive Bylaws articles promulgated recently to implement the Consumer Protection Law as promulgated by the Royal Decree No. 66/2014, He also addressed all traders, suppliers, service providers and farm owners to abide by the laws and regulations and to monitor their rented property to expat workers in order to avoid fines.

]]>
‏The Assistant Manager of the Department, Mr. Salim Mohammed Al Ebri stated that these measures come in the implementation of the Executive Bylaws articles promulgated recently to implement the Consumer Protection Law as promulgated by the Royal Decree No. 66/2014, He also addressed all traders, suppliers, service providers and farm owners to abide by the laws and regulations and to monitor their rented property to expat workers in order to avoid fines.

]]>68475de2-1052-42c7-86da-2446c9e444fdSat, 01 Jul 2017 20:00:00 GMT
The Department of Consumer Affairs in the Public Prosecution issued penal orders in fines amounted to OMR 1500 against the accused charged with violating the articles of the Consumer Protection Law No. 66/2014.
The orders are issued against the accused for not price-labeling the displayed commodities and the lack of information on the commodities, which constitute a violation of article (19) of the Consumer Protection Law which states:
“The provider and advertiser shall provide the consumer with correct
information on the commodity or the service, and in all cases, the
provider shall clearly state the price, weight, production and expiry
date, the name of the materials and components, the country of
origin, and the number of the standard and other information as
contemplated under the regulation in a clear manner and in Arabic on the commodity. This information may also be written in languages
other than Arabic. The regulations shall specify the commodities
which may not bear this information.

]]>
“The provider and advertiser shall provide the consumer with correct
information on the commodity or the service, and in all cases, the
provider shall clearly state the price, weight, production and expiry
date, the name of the materials and components, the country of
origin, and the number of the standard and other information as
contemplated under the regulation in a clear manner and in Arabic on the commodity. This information may also be written in languages
other than Arabic. The regulations shall specify the commodities
which may not bear this information.

]]>dca13bdc-2cff-44aa-8d82-224f9c7b593cMon, 19 Jun 2017 20:00:00 GMT
“Consumer Protection” in Al Sharqiyah North came in the second place recently in the Ramadan cultural competition organized by the Directorate General of Regional Municipalities and Water Recourses with the participation of 12 teams from various public establishments in the Governorate.
The competition which concluded its activities under the auspices of H.E. the Undersecretary of the Ministry of Regional Municipalities and Water Recourses comes as one of the Ramadan annual activities held by the public establishments aimed at establishing a form of partnership among the various establishments, reinforce the joint cooperation and strengthen social relations. The questions in the competition were various from Culture, Geography, History, and Religion.

]]>
]]>f5516c42-df2f-40f1-ac63-e342770531f0Mon, 19 Jun 2017 20:00:00 GMT
H.E. Dr. Saied Khamis Al Kaabi, Chairman of the Public Authority for Consumer Protection (PACP) held a meeting on the morning
of 19th June 2017 with the General Managers and the Managers of the Directorates in the Governorates to review the Eid Holiday preparations and the adopted mechanisms in order to provide the essential goods and the goods stability in terms of quantity and price, in addition to a discussion regarding the stability of the prices in the current and the upcoming periods and also to intensify PACP’s control efforts before Eid Holiday to prevent any market manipulation, fight commercial fraud and transactions that undermine the rights of the consumers.
H.E. the Chairman of PACP commended the efforts exerted by all the PACP staff in the various governorates of Oman valuing the great role they play in service of their community and their country in this field. H.E. also discussed topics related to the preparations for the Eid Holiday including: quality assurance of the offered goods and services to guarantee the consumers’ safety, the role of each Directorate in the implementation of a comprehensive program that assures the intensification of market control and increasing control over various commercial centers and shops.
H.E. the Chairman confirmed the necessity of organizing control and inspection operations during the Eid Holiday through studied timetables and the importance of the personal attendance of the General Managers, the Managers of the Directorates and Heads of Departments to monitor the buy and sell transactions and following up with the reports and complaints from the consumers regarding any offenses or violations.
H.E. the Chairman emphasized the necessity of the consumers and traders awareness with regard to the applicable laws and regulations by PACP and ensuring that awareness, because that will undoubtedly lead to the effective enactment of these laws and regulations in the commercial shops and centers as this will reflect positively on these venues as well as on the consumers.
This meeting came as one of a series of periodic meetings held by PACP in order to keep up with the local markets developments, reviewing the current adopted policies and discussing the future plans for its upcoming works.
]]>
H.E. the Chairman of PACP commended the efforts exerted by all the PACP staff in the various governorates of Oman valuing the great role they play in service of their community and their country in this field. H.E. also discussed topics related to the preparations for the Eid Holiday including: quality assurance of the offered goods and services to guarantee the consumers’ safety, the role of each Directorate in the implementation of a comprehensive program that assures the intensification of market control and increasing control over various commercial centers and shops.
H.E. the Chairman confirmed the necessity of organizing control and inspection operations during the Eid Holiday through studied timetables and the importance of the personal attendance of the General Managers, the Managers of the Directorates and Heads of Departments to monitor the buy and sell transactions and following up with the reports and complaints from the consumers regarding any offenses or violations.
H.E. the Chairman emphasized the necessity of the consumers and traders awareness with regard to the applicable laws and regulations by PACP and ensuring that awareness, because that will undoubtedly lead to the effective enactment of these laws and regulations in the commercial shops and centers as this will reflect positively on these venues as well as on the consumers.
This meeting came as one of a series of periodic meetings held by PACP in order to keep up with the local markets developments, reviewing the current adopted policies and discussing the future plans for its upcoming works.]]>3b901288-07a9-4324-a3bf-5ba1a01c5651Sun, 18 Jun 2017 20:00:00 GMT

“Consumer Protection” in Al Sharqiyah North came in the second place recently in the Ramadan cultural competition organized by the Directorate General of Regional Municipalities and Water Recourses with the participation of 12 teams from various public establishments in the Governorate.

The competition which concluded its activities under the auspices of H.E. the Undersecretary of the Ministry of Regional Municipalities and Water Recourses comes as one of the Ramadan annual activities held by the public establishments aimed at establishing a form of partnership among the various establishments, reinforce the joint cooperation and strengthen social relations. The questions in the competition were various from Culture, Geography, History, and Religion.

]]>
The competition which concluded its activities under the auspices of H.E. the Undersecretary of the Ministry of Regional Municipalities and Water Recourses comes as one of the Ramadan annual activities held by the public establishments aimed at establishing a form of partnership among the various establishments, reinforce the joint cooperation and strengthen social relations. The questions in the competition were various from Culture, Geography, History, and Religion.
]]>0f5d51e2-e013-49ea-9221-c6811ed5fb24Sun, 18 Jun 2017 20:00:00 GMT

H.E. Dr. Saied Khamis Al Kaabi, Chairman of the Public Authority for Consumer Protection (PACP) held a meeting on the morning of 19th June 2017 with the General Managers and the Managers of the Directorates in the Governorates to review the Eid Holiday preparations and the adopted mechanisms in order to provide the essential goods and the goods stability in terms of quantity and price, in addition to a discussion regarding the stability of the prices in the current and the upcoming periods and also to intensify PACP’s control efforts before Eid Holiday to prevent any market manipulation, fight commercial fraud and transactions that undermine the rights of the consumers.

H.E. the Chairman of PACP commended the efforts exerted by all the PACP staff in the various governorates of Oman valuing the great role they play in service of their community and their country in this field. H.E. also discussed topics related to the preparations for the Eid Holiday including: quality assurance of the offered goods and services to guarantee the consumers’ safety, the role of each Directorate in the implementation of a comprehensive program that assures the intensification of market control and increasing control over various commercial centers and shops.

H.E. the Chairman confirmed the necessity of organizing control and inspection operations during the Eid Holiday through studied timetables and the importance of the personal attendance of the General Managers, the Managers of the Directorates and Heads of Departments to monitor the buy and sell transactions and following up with the reports and complaints from the consumers regarding any offenses or violations.

H.E. the Chairman emphasized the necessity of the consumers and traders awareness with regard to the applicable laws and regulations by PACP and ensuring that awareness, because that will undoubtedly lead to the effective enactment of these laws and regulations in the commercial shops and centers as this will reflect positively on these venues as well as on the consumers.

This meeting came as one of a series of periodic meetings held by PACP in order to keep up with the local markets developments, reviewing the current adopted policies and discussing the future plans for its upcoming works
]]>
H.E. the Chairman of PACP commended the efforts exerted by all the PACP staff in the various governorates of Oman valuing the great role they play in service of their community and their country in this field. H.E. also discussed topics related to the preparations for the Eid Holiday including: quality assurance of the offered goods and services to guarantee the consumers’ safety, the role of each Directorate in the implementation of a comprehensive program that assures the intensification of market control and increasing control over various commercial centers and shops.

H.E. the Chairman confirmed the necessity of organizing control and inspection operations during the Eid Holiday through studied timetables and the importance of the personal attendance of the General Managers, the Managers of the Directorates and Heads of Departments to monitor the buy and sell transactions and following up with the reports and complaints from the consumers regarding any offenses or violations.

H.E. the Chairman emphasized the necessity of the consumers and traders awareness with regard to the applicable laws and regulations by PACP and ensuring that awareness, because that will undoubtedly lead to the effective enactment of these laws and regulations in the commercial shops and centers as this will reflect positively on these venues as well as on the consumers.

This meeting came as one of a series of periodic meetings held by PACP in order to keep up with the local markets developments, reviewing the current adopted policies and discussing the future plans for its upcoming works]]>329a37ec-7bda-46d1-ae81-cff5bf079ad8Sat, 17 Jun 2017 20:00:00 GMT
The Directorate General of Consumer Protection in Al-Batina North has recently organized a lecture titled “Document management and electronic archiving” in Sultan Qaboos Mosque hall for a number of heads of departments, legal researchers, law enforcement officers, administrative affairs clerks, media personnel and education and awareness specialists.
The lecture was presented by Mr.Mousa Saqir Al-Kharousi, head of the department of mail and documents at the Ministry of Civil Service, he tackled many aspects such as: document management, general methods for document storing, the importance of storing and documentation, state documents classification law and organizing the protected places, levels of document classification: (Secret, Top Secret, Confidential and Restricted) in addition to that, the lecture covered how to build a classification system and categorize documents to shared and private.
Al-Kharousi talked about the problems that might occur during the electronic archiving and storing of documents such as: technological obsolescence, evaluation and selection, variation of the digital documents and the correctness and reliability of the digital documents. He also spoke about the features of electronic archiving such as linking the incoming and outgoing, ease of reference to communications at any time as well as the ease of follow-up, cost reduction (no need for printing and purchasing files and document holders) and the focus of the researchers and specialists on their jobs without attention to the registration issue.

]]>
Al-Kharousi talked about the problems that might occur during the electronic archiving and storing of documents such as: technological obsolescence, evaluation and selection, variation of the digital documents and the correctness and reliability of the digital documents. He also spoke about the features of electronic archiving such as linking the incoming and outgoing, ease of reference to communications at any time as well as the ease of follow-up, cost reduction (no need for printing and purchasing files and document holders) and the focus of the researchers and specialists on their jobs without attention to the registration issue.

]]>9e0c48d0-83e5-4488-a46c-f726c00bed03Wed, 14 Jun 2017 20:00:00 GMT
On the morning of Wednesday, 14 June 2017, PACP Board held its second meeting in 2017 chaired by H.E. Dr. Saied Khamis Al Kaabi PACP Chairman and was attended by a number of the board members.
The unified anti-commercial fraud law for GCC was viewed during the meeting as well as PACP latest developments in the current period and also its efforts in monitoring the markets during the Holy Month of Ramadan, ensuring the availability of goods and the market readiness for Eid Al Fitr.
The board commended the efforts of PACP staff and their restless endeavors in conducting their tasks and duties perfectly and discussed Al-Mawaleh fruits and vegetables market confirming the importance of mapping a clear plan that all the authorities concerned with the market affairs can participate in, and to achieve a self-sufficient Central Market that can provide all the requirements of the local community in competitive prices and guaranteeing food safety associated with that aspect. The board recommended the necessity of markets availability in the governorates so they can meet all the requirements of the governorates in all circumstances.
During its meeting, the board discussed a number of topics related to PACP affairs and recommended taking steps to simplify and facilitate the procedures in various areas and further recommended the importance of consolidating the efforts of the establishments and the agencies to achieve the common good.
]]>
The board commended the efforts of PACP staff and their restless endeavors in conducting their tasks and duties perfectly and discussed Al-Mawaleh fruits and vegetables market confirming the importance of mapping a clear plan that all the authorities concerned with the market affairs can participate in, and to achieve a self-sufficient Central Market that can provide all the requirements of the local community in competitive prices and guaranteeing food safety associated with that aspect. The board recommended the necessity of markets availability in the governorates so they can meet all the requirements of the governorates in all circumstances.
During its meeting, the board discussed a number of topics related to PACP affairs and recommended taking steps to simplify and facilitate the procedures in various areas and further recommended the importance of consolidating the efforts of the establishments and the agencies to achieve the common good.]]>a1686e8e-4583-4b2e-a20c-0af17dc08757Tue, 13 Jun 2017 20:00:00 GMT
A team from the Consumer Protection Department in Nizwa has recently organized visits to more than (30) commercial centers in the wilayats in Al-Dakhliya Governorate in order to introduce the Executive Bylaws of Consumer Protection Law as promulgated by decision no.
77/2017 to the workers and the employees in these centers. The team consisted of a number of employees from media, legal affairs and market organizing and monitoring departments.
The Executive Bylaws of Consumer Protection Law and its articles were introduced during the visit along with types of violations, and the stipulated penalties especially with regard to dealing with counterfeit, corrupt and adulterated goods as well as goods that are unauthorized for dealing. The rights of the consumer were introduced as stipulated by the Consumer Protection Law no.66/2014 and the obligation of the providers. Providers and service providers were notified to avoid including unfair conditions against the consumer in the invoices, especially relating to goods and services needed by the consumer, and also to avoid including a return period shorter than what the law has stipulated which is (15) days from the date of delivery, confirming that the articles in the bylaws included administrative fines imposed by the law enforcement officers in accordance with the type of the violation.
These meetings with the traders come within the framework of PACP care in terms of raising awareness and spreading the legal culture among the members of the community.
]]>
The Executive Bylaws of Consumer Protection Law and its articles were introduced during the visit along with types of violations, and the stipulated penalties especially with regard to dealing with counterfeit, corrupt and adulterated goods as well as goods that are unauthorized for dealing. The rights of the consumer were introduced as stipulated by the Consumer Protection Law no.66/2014 and the obligation of the providers. Providers and service providers were notified to avoid including unfair conditions against the consumer in the invoices, especially relating to goods and services needed by the consumer, and also to avoid including a return period shorter than what the law has stipulated which is (15) days from the date of delivery, confirming that the articles in the bylaws included administrative fines imposed by the law enforcement officers in accordance with the type of the violation.
These meetings with the traders come within the framework of PACP care in terms of raising awareness and spreading the legal culture among the members of the community.]]>bb745282-6db1-4fe8-ab60-8d55d6251086Tue, 13 Jun 2017 20:00:00 GMT
The Consumer Protection Department in Ash Sharqiyah North Governorate was able to recover more than OMR 51,946 for a number of consumers according to the statistical report in the department from January to June of 2017.
Statistics show that the department received (63) reports and (105) complaints divided on a number of sectors including: car dealerships and services, aluminum workshop sector, blacksmithing and carpentry. The number of the registered violations is around (34) variating from lack of a price tag on goods and services and violations for the sale of expired goods and others for raised prices.
Statistics show that the department was able to seize (335) goods and had (9) verdicts in its favor in a case with a pronounced verdict and a penal order fines totaled OMR 7,200.

]]>
Statistics show that the department was able to seize (335) goods and had (9) verdicts in its favor in a case with a pronounced verdict and a penal order fines totaled OMR 7,200.

]]>65caadc4-c019-47f5-8719-b0f2e93f144dMon, 12 Jun 2017 20:00:00 GMT
The Primary court recently pronounced two verdicts against two commercial establishments in the wilayat in conviction and financial fine for breaking the Consumer Protection Law no.66/2014.
The first verdict: Consumer Protection received a complaint from a consumer who took his vehicle for a paintjob at one of car maintenance workshops in wilayat Izki. After he received his car, he noticed stains in some parts of the vehicle and the color of the trunk was different than the other parts of the vehicle.
The consumer headed to the establishment and notified it and so the establishment made alterations in accordance with the consumer’s remarks, however the consumer was surprised upon receiving the car that the alterations were not done properly, therefore, he tried to communicate with the owner of the establishment in order to resolve the issue, after failing to reach a solution, the consumer lodged a complaint with the Consumer Protection which followed the required actions and prepared the investigation reports then referred the case to the Public Prosecution in Izki who investigated the case then referred it to the competent court.
The Primary court ruled in favor of convicting the accused for failing to meet the obligations in the optimal provision of the agreed service in accordance to Article (23) of the Law and to pay a fine in the amount of (100) Omani Rials with an obligation to pay an amount of (100) Omani Rials to the plaintiff.
The second verdict: Consumer Protection received a complaint lodged by a consumer indicating that he has contracted with a commercial establishment in wilayat Izki for designing widows and aluminum doors. The agreement specified that the aluminum used should be manufactured by (Oman Aluminum), yet, after installation the consumer discovered that the aluminum used does not comply with the specifications as per the agreement which led him to lodge his complaint.
Consumer protection took the required actions in that regard, prepared the investigation reports and referred the case to the Public Prosecution who investigated the case and forwarded it to the competent court. The Primary court ruled in favor of convicting the accused in misdemeanor of the lack of credibility and failing to optimally provide the service as per the agreement in accordance with Article (23) of Consumer Protection Law in addition to a fine in the amount of (200) Omani rials and referral of the civil claim to the competent court.
]]>
The consumer headed to the establishment and notified it and so the establishment made alterations in accordance with the consumer’s remarks, however the consumer was surprised upon receiving the car that the alterations were not done properly, therefore, he tried to communicate with the owner of the establishment in order to resolve the issue, after failing to reach a solution, the consumer lodged a complaint with the Consumer Protection which followed the required actions and prepared the investigation reports then referred the case to the Public Prosecution in Izki who investigated the case then referred it to the competent court.
The Primary court ruled in favor of convicting the accused for failing to meet the obligations in the optimal provision of the agreed service in accordance to Article (23) of the Law and to pay a fine in the amount of (100) Omani Rials with an obligation to pay an amount of (100) Omani Rials to the plaintiff.
The second verdict: Consumer Protection received a complaint lodged by a consumer indicating that he has contracted with a commercial establishment in wilayat Izki for designing widows and aluminum doors. The agreement specified that the aluminum used should be manufactured by (Oman Aluminum), yet, after installation the consumer discovered that the aluminum used does not comply with the specifications as per the agreement which led him to lodge his complaint.
Consumer protection took the required actions in that regard, prepared the investigation reports and referred the case to the Public Prosecution who investigated the case and forwarded it to the competent court. The Primary court ruled in favor of convicting the accused in misdemeanor of the lack of credibility and failing to optimally provide the service as per the agreement in accordance with Article (23) of Consumer Protection Law in addition to a fine in the amount of (200) Omani rials and referral of the civil claim to the competent court.]]>4734f350-577a-495f-b428-4f3dd28c6b56Mon, 12 Jun 2017 20:00:00 GMT
The Public Authority for Consumer Protection (PACP) launched a recall campaign for (23) Maserati Levante 2017 cars.
This recall includes the vehicles with PINs from (ZN6YU61F6HX190126) to (ZN6YU61F0HX233519) for the possibility of a drop in RPM during the shifting of gears from (D) to (N) while in standstill, in that regard, the dealership will work on updating the engine control system.
These recalls confirm the efforts by PACP in traffic safety and go in accord with its continuous attention to conduct constant reviews of all the products available in the markets of Oman in order to provide protection for the consumers in all areas.

]]>
These recalls confirm the efforts by PACP in traffic safety and go in accord with its continuous attention to conduct constant reviews of all the products available in the markets of Oman in order to provide protection for the consumers in all areas.

]]>ae573842-87a3-4d5e-be56-148b477d6045Mon, 12 Jun 2017 20:00:00 GMT
Consumer Protection in Al Rustaq organized a cultural awareness program recently in Al-Tashreef School for Holy Quran in cooperation with Al-Shaiba Medical Center, this program is one of the cultural and awareness programs by Consumer Protection targeting different segments of society.
The program included several activities including a lecture titled “shop with awareness” presented by Fakhria Al-Harassi, an employee in the media department at the Consumer Protection. The lecture covered several aspects that concern the consumers during Ramadan such as: choosing the right time for shopping, the necessity of making a shopping list, not being influenced by misleading advertisements and avoiding them, the lecture also covered avoiding wastefulness and excessiveness that are usually associated with the Holy Month.
The program also included two workshops by Abeer Al-Fazari and Khalisa Al-Ghasani, who are services and goods quality control experts with the Consumer Protection, the workshops covered a number of aspects such as the goods that are noncompliant with the specifications, how to identify, avoid and report these goods if they were spotted in the markets. The workshops also included defining counterfeit and adulterated goods.
Nahid Al-Bulushi services and goods quality control expert, defined how to differentiate between misleading and legitimate promotions in the markets through correct calculations in addition to an explanation about dates and how to know if they were re-written
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The program also included two workshops by Abeer Al-Fazari and Khalisa Al-Ghasani, who are services and goods quality control experts with the Consumer Protection, the workshops covered a number of aspects such as the goods that are noncompliant with the specifications, how to identify, avoid and report these goods if they were spotted in the markets. The workshops also included defining counterfeit and adulterated goods.
Nahid Al-Bulushi services and goods quality control expert, defined how to differentiate between misleading and legitimate promotions in the markets through correct calculations in addition to an explanation about dates and how to know if they were re-written]]>ebba0f02-927c-4ec4-a7a8-b56098cef414Wed, 07 Jun 2017 20:00:00 GMT

The Salalah Primary Court has recently issued two judicial verdicts against two violators of the Consumer Protection Law, with conviction and fines of more than OMR 3,000.

The details of the first case began when a consumer a new 2016 vehicle from an agency. During his use of the vehicle for several days, he heard sounds coming from the front of the car after driving more than a thousand kilometers. Accordingly, the complainant presented the problem to the agency and was told that they would check the fault at the first maintenance service of five thousand kilometers. When the service time came, the agency did not repair the fault and informed him that the sound of the vehicle was normal. After the second maintenance service, he was told that the fault had been fixed but that the problem was still there. Therefore, the consumer had complained to the department that had summoned the defendant.

After collecting the evidences and completing the file, the case was referred to the Public Prosecution, which in turn referred it to the competent court. The court ruled that the defendant was convicted of the breach of the obligation to provide the service in a proper manner and in accordance with the nature of the case and the failure to comply with the restitution. The first offence was fined OMR 1,000 suspended and the second was fined OMR 2000 (OMR 500 was executed and the rest was suspended). The penalties shall be emerged the most severe penalties shall be imposed. The company shall be obliged to return the situation to its pre-contract status and shall be obliged to pay the plaintiff an amount of OMR 500.

The details of the second case began when the department received a report from a consumer stating that he had purchased spare parts for his vehicle from a spare parts store. It was agreed between the parties that the consumer would receive the goods within two days. However, the shop did not comply with what was agreed and the complainant was harmed by this delay as the vehicle was at the repair shop, so the complainant submitted his complaint to the department. After collecting the evidences and completing the file of the case, it was referred to the Public Prosecution, which in turn referred the case to the competent court. The court ruled that the defendant was convicted of a breach of duty to serve the consumer properly during the agreed period, and imposed a fine of OMR 100. The court obliged the defendant to pay the plaintiff an amount of OMR 142 for the value of the unclaimed goods and to compensate for delay in delivery on time.

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The details of the first case began when a consumer a new 2016 vehicle from an agency. During his use of the vehicle for several days, he heard sounds coming from the front of the car after driving more than a thousand kilometers. Accordingly, the complainant presented the problem to the agency and was told that they would check the fault at the first maintenance service of five thousand kilometers. When the service time came, the agency did not repair the fault and informed him that the sound of the vehicle was normal. After the second maintenance service, he was told that the fault had been fixed but that the problem was still there. Therefore, the consumer had complained to the department that had summoned the defendant.

After collecting the evidences and completing the file, the case was referred to the Public Prosecution, which in turn referred it to the competent court. The court ruled that the defendant was convicted of the breach of the obligation to provide the service in a proper manner and in accordance with the nature of the case and the failure to comply with the restitution. The first offence was fined OMR 1,000 suspended and the second was fined OMR 2000 (OMR 500 was executed and the rest was suspended). The penalties shall be emerged the most severe penalties shall be imposed. The company shall be obliged to return the situation to its pre-contract status and shall be obliged to pay the plaintiff an amount of OMR 500.

The details of the second case began when the department received a report from a consumer stating that he had purchased spare parts for his vehicle from a spare parts store. It was agreed between the parties that the consumer would receive the goods within two days. However, the shop did not comply with what was agreed and the complainant was harmed by this delay as the vehicle was at the repair shop, so the complainant submitted his complaint to the department. After collecting the evidences and completing the file of the case, it was referred to the Public Prosecution, which in turn referred the case to the competent court. The court ruled that the defendant was convicted of a breach of duty to serve the consumer properly during the agreed period, and imposed a fine of OMR 100. The court obliged the defendant to pay the plaintiff an amount of OMR 142 for the value of the unclaimed goods and to compensate for delay in delivery on time.

]]>c9e4a246-3eb9-4843-b0d0-f436fd7e67f7Wed, 07 Jun 2017 20:00:00 GMTThe Primary Court of Izki has recently issued two judicial verdicts against businesses, which have been convicted and fined for breaching the Consumer Protection Law, No. 66/2014

The main facts of the first judgment started when the Consumer Protection Department of the Al Dakhiliyah Governorate received a complaint from a consumer. The consumer make an agreement with one of the commercial establishments in Izki to do the decoration works for his restaurant, but the establishment did not abide by the agreement and did not complete the work within the period specified. Therefore, the department took the necessary measures and questioned the owner of the establishment, who stated that the delay caused due to having other works which hindered the completion of the work within the period specified between the two parties. After the file was completed, it was referred to the Public Prosecution in Izki, which in turn initiated the investigation and referred it to the competent court. The Primary Court declared the defendant guilty of the offense of non-compliance with the provision of service to the consumer in the proper manner, under the provisions of Article (23) of the law and not completing the service during the specified period and fined him of OMR 500.

While the second sentence is summarized in the receipt of a complaint by a consumer who purchased an air conditioner from an establishment in Izki. After two months, he noted that it has a fault in the cooling, so he informed the establishment from which he bought it but the problem remained. He then informed the warrantee agent, which attributed the problem to the poor installation by the establishment that sold

the device and not the warrantee company. Therefore, the consumer lodged a complaint against the establishment.

The court took the necessary action and referred the case to the Public Prosecution in Izki, which in turn proceeded to investigate it and referred it to the competent court. The Primary Court in Izki ruled that the defendant was convicted of the breach of his obligation to perform the agreed service and sentenced him to suspended ten days' imprisonment and a fine of OMR 100
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The main facts of the first judgment started when the Consumer Protection Department of the Al Dakhiliyah Governorate received a complaint from a consumer. The consumer make an agreement with one of the commercial establishments in Izki to do the decoration works for his restaurant, but the establishment did not abide by the agreement and did not complete the work within the period specified. Therefore, the department took the necessary measures and questioned the owner of the establishment, who stated that the delay caused due to having other works which hindered the completion of the work within the period specified between the two parties. After the file was completed, it was referred to the Public Prosecution in Izki, which in turn initiated the investigation and referred it to the competent court. The Primary Court declared the defendant guilty of the offense of non-compliance with the provision of service to the consumer in the proper manner, under the provisions of Article (23) of the law and not completing the service during the specified period and fined him of OMR 500.

While the second sentence is summarized in the receipt of a complaint by a consumer who purchased an air conditioner from an establishment in Izki. After two months, he noted that it has a fault in the cooling, so he informed the establishment from which he bought it but the problem remained. He then informed the warrantee agent, which attributed the problem to the poor installation by the establishment that sold

the device and not the warrantee company. Therefore, the consumer lodged a complaint against the establishment.

The court took the necessary action and referred the case to the Public Prosecution in Izki, which in turn proceeded to investigate it and referred it to the competent court. The Primary Court in Izki ruled that the defendant was convicted of the breach of his obligation to perform the agreed service and sentenced him to suspended ten days' imprisonment and a fine of OMR 100]]>06d4941e-61fc-43b2-83c9-5aee7a23c18dTue, 06 Jun 2017 20:00:00 GMT
The Primary Court in Nizwa has recently issued four verdicts against commercial establishments in Nizwa for violating the Consumer Protection Law, 66/2014, with conviction, fine and imprisonment.
The merits of the first three verdicts can be traced back when the Consumer Protection Department in the Governorate of Al Dakhiliyah received a number of complaints against one of the car agencies in the governorate. The complaints state that the consumers purchased new vehicles from this agency. Shortly after using the vehicles, they noticed many technical defects, including the heaviness of the steering wheel, the failure of the transmission, the failure of the air conditioning and the engine failure when switching on the air conditioning. The consumers got their cars repaired by the agency several times but each time the defects returns, so they submitted their complaints to the Consumer Protection Department.
The Consumer Protection Department in its turn took the necessary measures, collected the evidence, prepared the records and referred the complaints to the Public Prosecution Department in Nizwa, which in its turn proceeded to investigate them and referred them to the competent court. Regarding the first case, the court issued a verdict convicting the accused of not serving the consumer properly with three months' suspended imprisonment and (RO 1000) fine for the public right as well as obliging the agency to repair the plaintiff's vehicle and to pay the plaintiff (RO 300) for the expert's fees and legal expenses.
In the second case, the court issued a verdict convicting the accused with six months' suspended imprisonment, (R.O. 1000) fine for the public right. It also obliged the agency to repair the plaintiff's vehicle and bear legal expenses.
In the third case, the court issued a verdict convicting the accused with six months' suspended imprisonment, R.O. 1000 fine for the public right. It also obliged the accused to repair the plaintiff's vehicle and bear legal expenses.
‎‏The fourth case started when Consumer Protection law enforcement officers seized an expatriate worker with prohibited materials in his possession (Mehr cigarettes). After taking the worker's statements and checking the goods, the Consumer Protection Department referred the file to the prosecution department in Nizwa, which in turn initiated the investigation and referred it to the competent court. The court issued a verdict convicting the accused of possessing materials that do not meet the health and safety requirements. He was sentenced for suspended three months and fined (RO 2000) for the public right, of which (RO 500) will be paid and the rest will be suspended, in addition to the payment of the legal expenses and the confiscation of the seized goods.
The Public Authority for Consumer Protection calls upon all traders, suppliers and individuals to abide by the provisions of the Consumer Protection Law and its executive regulations. It also urges them to abide by transparency and credibility, and to refrain from false and misleading publicity and advertising when promoting goods and services needed by the consumer and ensuring their quality and conformity with specifications and standards.

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The Consumer Protection Department in its turn took the necessary measures, collected the evidence, prepared the records and referred the complaints to the Public Prosecution Department in Nizwa, which in its turn proceeded to investigate them and referred them to the competent court. Regarding the first case, the court issued a verdict convicting the accused of not serving the consumer properly with three months' suspended imprisonment and (RO 1000) fine for the public right as well as obliging the agency to repair the plaintiff's vehicle and to pay the plaintiff (RO 300) for the expert's fees and legal expenses.
In the second case, the court issued a verdict convicting the accused with six months' suspended imprisonment, (R.O. 1000) fine for the public right. It also obliged the agency to repair the plaintiff's vehicle and bear legal expenses.
In the third case, the court issued a verdict convicting the accused with six months' suspended imprisonment, R.O. 1000 fine for the public right. It also obliged the accused to repair the plaintiff's vehicle and bear legal expenses.
‎‏The fourth case started when Consumer Protection law enforcement officers seized an expatriate worker with prohibited materials in his possession (Mehr cigarettes). After taking the worker's statements and checking the goods, the Consumer Protection Department referred the file to the prosecution department in Nizwa, which in turn initiated the investigation and referred it to the competent court. The court issued a verdict convicting the accused of possessing materials that do not meet the health and safety requirements. He was sentenced for suspended three months and fined (RO 2000) for the public right, of which (RO 500) will be paid and the rest will be suspended, in addition to the payment of the legal expenses and the confiscation of the seized goods.
The Public Authority for Consumer Protection calls upon all traders, suppliers and individuals to abide by the provisions of the Consumer Protection Law and its executive regulations. It also urges them to abide by transparency and credibility, and to refrain from false and misleading publicity and advertising when promoting goods and services needed by the consumer and ensuring their quality and conformity with specifications and standards.

]]>21613576-2ee9-481a-8137-362f481b852dTue, 06 Jun 2017 20:00:00 GMT
The Public Authority for Consumer Protection in collaboration with Saud Bahwan Automotive Group has launched a recall campaign for 25 Toyota forklift trucks (2014-2016 models). The recall is for forklift trucks (8FD45, 50 models) with V and FV masts and with chassis numbers from 10011 to 11230, manufactured from 21/4/2014 to 29/01/2016, as well as trucks with FSV masts and with chassis numbers from 0015 to 11517, manufactured from 4/6/2014 to 31/3/2016.
8FG45, 50 models with V and FV masts and chassis numbers from 10011 to 10383 manufactured from 31/3/2014 to 28/01/2016 and with FSV masts and chassis numbers from 10012 to 10409, manufactured from 3/6/2014 to 28/03/2016 have been also recalled. The recall was also for 40-8FD4,50 models with V and FV masts and chassis numbers from 10165 to 10012, manufactured from 8/4/2014 to 29/01/2016, as well as models with FSV masts and chassis numbers from 10011 to10424, manufactured from 7/4/2014 to 31/3/ 2016.
These recalls come due to the possibility of a break in the roller holder of the external mast caused by repeated operation, road conditions and others. If both holders break the material handling system, including the mast, the hoist and its accessories, may drop. The company will replace the outer mast according to "Technical Instructions" from Toyota Industries Corporation.
Such recalls highlight the efforts exerted by the Authority in the field of traffic safety, and go in line with its continued concern to constantly review all products offered in the Sultanate's markets, in order to provide the necessary protection for consumers in all fields.

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These recalls come due to the possibility of a break in the roller holder of the external mast caused by repeated operation, road conditions and others. If both holders break the material handling system, including the mast, the hoist and its accessories, may drop. The company will replace the outer mast according to "Technical Instructions" from Toyota Industries Corporation.
Such recalls highlight the efforts exerted by the Authority in the field of traffic safety, and go in line with its continued concern to constantly review all products offered in the Sultanate's markets, in order to provide the necessary protection for consumers in all fields.

]]>073ab9aa-6346-46db-bc1c-579734d8ea1cTue, 30 May 2017 20:00:00 GMT
A group of staff of the Department of Consumer Protection at Al-Rustaq recently donated blood as part of the campaigns conducted by the Blood Bank at Al-Rustaq Hospital. The donation comes due to their belief in the importance of interacting with such campaigns that aim to collect large amounts of blood which help those in need whether injured or sick and save the emergency cases that require urgent transferring of large amounts of blood especially in cases of traffic accidents and urgent operations.
‏The participation in such campaigns comes in light of strengthening the Department’s staff role in the local community and along the humanitarian role and social responsibility of their partnership to extend a helping hand for the patients and hospitals that need large amounts of blood. In addition, it comes as part of raising the awareness of the staff and the local community about the importance of blood donation to save lives. The initiative is part and parcel of the social responsibility activities aiming to support community’s health and safety which the Public Authority of Consumer Protection is keen to hold.

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]]>f044508a-e232-4db5-915f-7edf986de2b7Tue, 30 May 2017 20:00:00 GMT
In light of the Department of Consumer Protection’s efforts to resolve consumer’s complaints through amicable settlements, the department recently conducted a number of settlements at Al-Sharqiya South Governorate between consumers and Labour Provision offices.
The details are summarized in that the office did not abide to provide the service according to the terms and conditions mentioned in the invoice after agreeing to provide a housemaid for the consumer. However, the housemaid did not agree to work within the guarantee period and was sent back to the office. The consumer requested another housemaid but the office did not abide to service; thus, based on the compliant, the department undertook the necessary steps and conducted an amicable settlement between both parties and retrieved the paid amount of 600 O.R.
‏The second case was an agreement between a consumer and a labour provision office to provide a housemaid according to specific conditions and specifications within a time limit based on a documented agreement between both parties. However, the service provider did not commit to the time agreed upon and the consumer filed a complaint. After investigating the case, it was found that the service provider did not abide with the conditions specified in the documented agreement and an amicable settlement was conducted between both parties through which it was agreed to retrieve the paid amount of 450 O.R.

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‏The second case was an agreement between a consumer and a labour provision office to provide a housemaid according to specific conditions and specifications within a time limit based on a documented agreement between both parties. However, the service provider did not commit to the time agreed upon and the consumer filed a complaint. After investigating the case, it was found that the service provider did not abide with the conditions specified in the documented agreement and an amicable settlement was conducted between both parties through which it was agreed to retrieve the paid amount of 450 O.R.

]]>e90dec27-7427-4e4c-bc9c-a2fe2ebadce1Mon, 29 May 2017 20:00:00 GMT
Consumer Protection, Rustaq, recently concluded amicable settlement between a consumer and car dealer, within its efforts to amicably settle the complaints and reports received from the consumers.
The case started when the directorate received a complaint from a consumer stating that he purchased a vehicle from car showroom, and while using it he noticed certain technical faults inconsistent with the new vehicle, thus he requested them to take the vehicle back and refund the advanced payment. In view of non-agreement between them he complained requesting solution. The directorate contacted the showroom management which expressed understanding and cooperation, and an amicable settlement was concluded by which the company will take the faulty vehicle back and refund the amount paid by the consumer, totaling OMR 7,300 and this was accepted by the consumer.
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ff2b4b27-b6b1-43cf-b3ba-36aeabe2c1ddMon, 29 May 2017 20:00:00 GMT
Consumer Protection, Al Dhahira, in cooperation with the College of Applied Sciences, Ibri, recently organized a workshop on the management of current and intermediate documents, for the employees to gain the knowledge and experience that will assist them to perform their duties at the highest level of quality.
The workshop was presented by Mrs. Wafaa Mohammed Al Kindi, head of the post and documents at the college, and she discussed several topics including an introduction to the documents scientific and historical value, the importance of preservation and classification, the principles and standards for preserving and classifying the documents, the time for keeping the documents and its final destination.
Al Kindi also discussed the Electronic Documents and Files Management System, considered a quality step in preserving and documenting according to the latest technology.
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Al Kindi also discussed the Electronic Documents and Files Management System, considered a quality step in preserving and documenting according to the latest technology.]]>f9451188-2e8f-4bd7-919e-f75b0cfc65a6Mon, 29 May 2017 20:00:00 GMT
"Consumer Protection" in North Al Sharqiya, in cooperation with the Directorate General of Education in the governorate, recently organized workshop for its employees around sign language to qualify them in sign language, and how to communicate with who use it, so that they can deal with them in the case of any complaint from them, based on its keenness to improve the skills of its employees and to facilitate dealing with various groups of society, especially those with special needs.
The workshop was presented by Mrs. Mervat Ali Ibrahim, Special Education Supervisor, Directorate General of Education in the governorate, and she dealt with a number of topics including introduction to the alphabet in sign language, and how to formulate simple sentences, and highlighted some of the vocabulary used to submit the complaint in the sign language.
This workshop is part of a series of training courses organized by the Public Authority for Consumer Protection to provide the employees with the skills and expertise that enable them to perform their duties according to the highest standards.

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This workshop is part of a series of training courses organized by the Public Authority for Consumer Protection to provide the employees with the skills and expertise that enable them to perform their duties according to the highest standards.

]]>a3e58cc7-896d-4338-9b00-94424877dab2Sun, 28 May 2017 20:00:00 GMT
Consumer Protection, in cooperation with Dhofar Automotive, recently launched a campaign to recall 2103 Dodge and Jeep vehicles.
The recall involved two Dodge Ram (DR) 1500, 3500 and 2500 of 2004 – 2008 models based on chassis No: 1D7HU16228J180454 to No: 1D7HU16248J180455. 741 Dodge Durango HB 2004 – 2009 models based on chassis No: 1D4HB58D24F139053, 1D4HB58D25F566444, 1D4HB58D4F220488, 1D4HB48226F139680, 1D4HB58D25F617358, 1D4HB58207F513064, 1D4HB58226F189842, 1D4HB48218F196382, 1D8HB58207F586479, 1D4HB48228F158698, 1D4HB48T99F702477 and 1D8HB48T09F717030.
1360 Jeep Wrangler JK 2007 – 2012 were also recalled based on chassis No: 1J4FA24147L120666, 1J4FA54188L518191, 1J4FA41X7L227903, 1J4GA24119L702554, 1J4GA59178L651294, 1J4BA5D18AL132343, 1J4GA54139L748453, 1J4BA2D13BL503649, 1J4BA5D10AL207522, 1C4BJWAG6CL115452, 1J4HA5H1XBL639718 and 1C4BJWAG6CL291093.
The recall aims to preserve continuous improvement, and the possibility of the airbag may rupture on deployment, which can send metal shrapnel through the air bag, striking vehicle occupants, which could result in serious injury or death. This can happen during accidents or if the vehicle was exposed to high temperature and humidity for long time. Thus the dealer will replace the airbag inflator.
The recalls confirm the efforts by Consumer Protection in traffic safety, and are consistent with its concern to carry our continuous revision for all the products in the Omani markets to provide the protection required for all the consumers.

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1360 Jeep Wrangler JK 2007 – 2012 were also recalled based on chassis No: 1J4FA24147L120666, 1J4FA54188L518191, 1J4FA41X7L227903, 1J4GA24119L702554, 1J4GA59178L651294, 1J4BA5D18AL132343, 1J4GA54139L748453, 1J4BA2D13BL503649, 1J4BA5D10AL207522, 1C4BJWAG6CL115452, 1J4HA5H1XBL639718 and 1C4BJWAG6CL291093.
The recall aims to preserve continuous improvement, and the possibility of the airbag may rupture on deployment, which can send metal shrapnel through the air bag, striking vehicle occupants, which could result in serious injury or death. This can happen during accidents or if the vehicle was exposed to high temperature and humidity for long time. Thus the dealer will replace the airbag inflator.
The recalls confirm the efforts by Consumer Protection in traffic safety, and are consistent with its concern to carry our continuous revision for all the products in the Omani markets to provide the protection required for all the consumers.

]]>c5e8b835-ef5f-4b6a-823a-7ab662352663Sat, 27 May 2017 20:00:00 GMT
Salalah Primery Court recently issued its verdict against expatriate laborers for slaughtering and distributing rotten meat in a farm in Salalah, for violating the provision of article 3 of the consumer protection law, stipulating a prohibition to deal with any goods or services prior to completing all the health and safety conditions, and obtaining the licenses required. The court decided on a fine exceeding OMR 1,000 and six months in jail and deportation
The case started when Consumer Protection received confirmed information about Asian expatriate bringing sick cattle with broken limbs from unknown sources, and slaughtering it in a room in the farm, and then packing the meat in small bags ready to sell to consumers. Following receiving the inspection warrant from the public prosecution, and in cooperation with Royal Oman Police and Dhofar Municipality, a team was formed to survey the farm throughout the week, with special focus on the cattle that the individual was bringing to the farm around the clock. Supported by the police, the law enforcement officers raided the farm and apprehended the individual and his associates while skinning a calf and cutting its meat and packing it in small bags. The place had no municipal license, and the slaughter room was dirty from inside out. The laboratory tests established that the cut meat is dark in color and contain abscesses in various parts, and also foul smelling rusty material. Further tests revealed changes in the color and enlarged lymph glands, in addition to signs confirming toxins in the blood. The heart test revealed infestation of tapeworms in the heart, tong, jawbones and muscles, all confirm that the animal is sick, thus unfit for human consumption.
The first accused claimed that the seized meat is fit for human consumption, but the investigations revealed that he used to slaughter cattle for the past three months, and he was assisted by three other individuals, and later it was discovered that the second accused was working with the first one for around two years against wages.

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The first accused claimed that the seized meat is fit for human consumption, but the investigations revealed that he used to slaughter cattle for the past three months, and he was assisted by three other individuals, and later it was discovered that the second accused was working with the first one for around two years against wages.

]]>dd358292-13fa-4d7a-8c02-7a33e151c5deSat, 27 May 2017 20:00:00 GMT
Consumer Protection law enforcement officers in Buraimi apprehended loading laborer in a dairy company for distributing expired goods, returned from the shops, and giving it to a restaurant in exchange of free meals from the restaurant.
To the details: Consumer Protection received information that one loading laborer in a dairy company is supplying yogurt of various sizes to the restaurant, and the latter was using it to prepare meals served to the consumers. Based on this information, a team of law enforcement officers was formed to observe and inspect the restaurant, and they found expired dairy products in the refrigerator, and during surveillance the dairy delivery truck arrived. The laborer offloaded a large carton full of yogurt products of various sizes and delivered it to the restaurant supervisor, the team immediately raided the restaurant and the truck, and facing the laborer with the evidence they confessed. Investigations revealed that the delivery laborer was getting free meals against the expired product, and the restaurant was mixing the yogurt with spices, mint and salt and serving it to its customers. The laborers were taken into custody for further investigation in order to refer the case to the court concerne
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7b29f09d-5cd1-4cc8-bc9f-8ba67931ba43Wed, 24 May 2017 20:00:00 GMT
With the advent of the Holy month of Ramadan 1438 AH, Consumer Protection, throughout its directorates across Oman, recently increased its efforts to monitor and control the markets to maintain price stability in the market, and ensure the availability of sufficient quantities of goods, especially basic goods needed by the consumers for their Ramadan table, considering the exceptional movement throughout Oman during this month.
Prior to the start of the month, all the directorates made its plans to increase the market control and the mechanisms for enforcing the laws and regulations concerned with consumer protection to prevent any unjustified price increase and taking advantage of the holy month. The directorates formed inspection teams comprising of the law enforcement agents and stores inspectors to check any violation throughout the month, considering that certain traders try to take advantage of the month and increase their prices. The teams will monitors all the markets, including fruits and vegetables, cattle, butcheries, car dealers, textiles, Omani clothes, tailors, perfumes and incense outlets, and sweets shops, etc. of direct interest to the consumers, in addition to verifying the Ramadan promotions and its consistency with the advertisemrnts consistent with the applicable procedures. The teams will be checking and monitoring the markets morning and evening, throughout the month, to ensure market stability.
Several meeting were arranged with the shopping malls management throughout Oman to stress the importance of price stability, and coordinate with them on the presentation of the Ramadan baskets to the consumers in Oman at the lowest price.
On the other hand, the directorates focused on educating the consumers and increasing their cultural understanding by organizing several awareness lectures and events in a number of organizations, in addition to awareness campaigns targeting consumers in the markets and drivers and introduced them to their rights and duties, way for safe shopping, verify the price and compare it with the price at the cashier and keeping the purchase invoice, and also distributed awareness booklets and brochures.

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Several meeting were arranged with the shopping malls management throughout Oman to stress the importance of price stability, and coordinate with them on the presentation of the Ramadan baskets to the consumers in Oman at the lowest price.
On the other hand, the directorates focused on educating the consumers and increasing their cultural understanding by organizing several awareness lectures and events in a number of organizations, in addition to awareness campaigns targeting consumers in the markets and drivers and introduced them to their rights and duties, way for safe shopping, verify the price and compare it with the price at the cashier and keeping the purchase invoice, and also distributed awareness booklets and brochures.

]]>cb8d69c1-a2b3-4fca-b836-f54b9c0c9764Wed, 24 May 2017 20:00:00 GMT
The traffic safety committee, PACP, headed by Mr. Ahmed Said Al Busaidi, Acting D. G. of Administration and Finance, recently held its meeting to discuss several points on its agenda
including setting a timed business plan to continue the awareness and guidance campaigns, with particular focus on vehicle recalls and the consumers’ response in general, and the important elements to ensure the safety of the vehicles and the road users, the production of educational audiovisual materials to enhance the importance of such recalls, stimulate the social media programme to disseminate the culture of traffic safety and its importance for the individuals and communities, organize various competitions aiming to promote the awareness of the traffic safety and the important role of the vehicle recalls to reduce traffic accidents, in addition to studies and surveys to measure the awareness level of such recalls and its importance and other programmes in cooperation with several public and private organizations by PACP mechanical engin
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fd60160e-dcaf-49b0-9d7e-55b41170f96dWed, 24 May 2017 20:00:00 GMT
On 25th May 2017 Consumer Protection, in cooperation with Dhofar Automotive, launched a campaign recalling 85 Dodge Durango and Jeep Grand Cherokee 2016 models, based on chassis No: 1C4RJFAG8GC4022537 to No: 1C4RJFBG9GC356263.
The reason for the recall is to maintain continuous improvement process because during the assembly of the engine, the fuel rail crossover tube may have been damaged, which, over time, may result in a fuel leak and in the presence of an ignition source, can increase the risk of a fire. Thus the company will inspect the fuel rail in all the vehicles concerned>
The recalls confirm the efforts by Consumer Protection in traffic safety, and are consistent with its concern to carry our continuous revision for all the products in the Omani markets to provide the protection required for all the consumers.
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The recalls confirm the efforts by Consumer Protection in traffic safety, and are consistent with its concern to carry our continuous revision for all the products in the Omani markets to provide the protection required for all the consumers.]]>0ce0d994-aa6a-4b51-be91-c2941085467eTue, 23 May 2017 20:00:00 GMT
Consumer Protection, Sur, recently concluded amicable settlements between consumers and car dealers in the governorate, within it efforts to amicably settle complaints and reports from consumers.
The first was a complaint from a consumer against a car dealer, stating that he purchased his vehicle and after two days the car made a strange noise and started to shake when applying pressure on the brakes, and when he contacted the agency he was told that the car needs programming, but the problem reoccurred and again he took it back to the dealer, and from there the car was sent to the head office in Muscat for checkup and repair, and the problem remained, thus he refused to collect the car and lodged his complaint requesting to replace his car with another. The directorate followed the required procedures and concluded an amicable settlement with the car dealer, whereby the car will be replaced with another valued at OMR 13,400.
The second case was another complaint against another car dealer, and the consumer stated that his car failed while under warrantee, and when he checked with the dealer he was told that the problem is in the tires, and it was fixed. However, the problem reoccurred and it was discovered in the gearbox and it needs to be changed, but the dealer refused, thus he complained. Having verified the complaint and applied the procedures required, the directorate managed to conclude an amicable settlement whereby the dealer will replace the gearbox with a new one, valued at OMR 2,180.
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The second case was another complaint against another car dealer, and the consumer stated that his car failed while under warrantee, and when he checked with the dealer he was told that the problem is in the tires, and it was fixed. However, the problem reoccurred and it was discovered in the gearbox and it needs to be changed, but the dealer refused, thus he complained. Having verified the complaint and applied the procedures required, the directorate managed to conclude an amicable settlement whereby the dealer will replace the gearbox with a new one, valued at OMR 2,180.]]>35bb647f-c67e-4357-a556-b55270bbad1dTue, 23 May 2017 20:00:00 GMT
Consumer Protection, Al Sharqiya South, organized a technical workshop on the importance of vehicle recalls and the relation with original and counterfeited parts, within its participation in the traffic safety competition. The workshop targeted the employees for them to gain the knowledge that will assist them in performing their functions efficiently, and enhance their awareness in traffic safety to reduce traffic accidents, with participants from government and private organizations.
The workshop was presented by Eng. Abdul Razak Othmani, mechanical engineering expert, PACP, and covered several topics including an introduction to the concept and importance of vehicle recalls, how to discover failure in vehicles, samples of vehicle recalls detailing the reasons for recall and procedures taken, introduction to original and counterfeited parts, presentation on the subject and how to tell the difference, and concluded by highlighting its impact on traffic safety.

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]]>4095b0c3-ebc3-4fe6-9748-61fd46f4e719Mon, 22 May 2017 20:00:00 GMT
Consumer Protection Rustaq recently concluded its plan to disseminate awareness amongst students of the continuous education centers for the academic year 2016/2017, implemented in cooperation with the D. G. of Education in Al Batinah South, aiming at introducing PACP and its role in preserving the consumers’ rights and disseminate safe consumption culture.
The last events included two awareness exhibitions at the literacy centers in Rustaq and Awabi, showcasing expired goods and goods with manipulated expiry date, and samples of counterfeited and fake goods and goods inconsistent with the measurements and specifications. The exhibitions also included an introduction to PACP and its role, along with important tips like the importance of proof of purchase and warrantee, safe shopping, food safety, especially chilled and frozen foodstuff, checking the goods and verify its quality and safety prior to leaving the shop and avoid wasteful expenditure during Ramadan.
Mr. Salim Mohammed Al Ibri, assistant director, said that the programme is consistent with PACP vision and objectives, and its efforts to instill safe consumption culture amongst the community members, and introduce them to their rights and duties as stipulated in the laws and legislations through various media to create an educated community.

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Mr. Salim Mohammed Al Ibri, assistant director, said that the programme is consistent with PACP vision and objectives, and its efforts to instill safe consumption culture amongst the community members, and introduce them to their rights and duties as stipulated in the laws and legislations through various media to create an educated community.

]]>36357b67-7af7-4326-a61b-e4d7d03a1a53Mon, 22 May 2017 20:00:00 GMT
Consumer Protection Dakhliya recently imposed a fine of OMR 1,000 on a poultry company after establishing it was selling poultry after its expiry date, and manipulating its weights, in violation of the provisions of article 19 of the executive bylaws issued pursuant to the ministerial decision No: 77/2017.
The case started when a consumer reported that he purchased a box of chicken from a company active in marketing poultry and derivatives, and when he opened the box he found another type of chicken different from the trademark printed on the box, already expired and of different weights. Upon receiving the complaint Consumer Protection directorate implemented the required procedures and visited the company to verify the report, and while inspecting the stores they found 29 cartons already expired and packing was tempered with, in addition to mix-up in the weight between 800 grams and 1200 grams inside the same box, and the country of origin. Thus the stores were sealed and the law enforcement officers collected information from the employees and company managers, and accordingly imposed a fine of OMR 1,000 based on the provisions of article 19 of the executive bylaws of the consumer protection law, and the accused were taken into custody for further investigation, then the case file was referred to the public prosecution, which in turn forwarded it to the court concerned.
Another company active in ice cream marketing was fined for OMR 300 for increasing the price of its product, and a coffee shop was fined OMR 200 also for increasing the price of soft drinks without seeking approval from Consumer Protection, which is a violation of the provision of decision No: 12/2011, amended by the decision Mo: 388/2015.
Mr. Ali Abdullah Al Ibri, Consumer Protection Director, stated that the violations from some companies are monitored and discovered by the market inspection teams, and any complaint/report received by the directorate from the consumers, through the various media, are considered and scrutinized, and dealt with accordingly. Mr. Al Ibri stressed the importance of all the traders and providers to comply with the provisions of the law and its executive bylaws, and educate their employees and laborers and respect the legal principles to avoid legal and penal accountability.

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Another company active in ice cream marketing was fined for OMR 300 for increasing the price of its product, and a coffee shop was fined OMR 200 also for increasing the price of soft drinks without seeking approval from Consumer Protection, which is a violation of the provision of decision No: 12/2011, amended by the decision Mo: 388/2015.
Mr. Ali Abdullah Al Ibri, Consumer Protection Director, stated that the violations from some companies are monitored and discovered by the market inspection teams, and any complaint/report received by the directorate from the consumers, through the various media, are considered and scrutinized, and dealt with accordingly. Mr. Al Ibri stressed the importance of all the traders and providers to comply with the provisions of the law and its executive bylaws, and educate their employees and laborers and respect the legal principles to avoid legal and penal accountability.

]]>74c7e295-7830-46d5-af85-e9618dd888baSat, 20 May 2017 20:00:00 GMT
In April 2017 Consumer Protection Sur managed to recover OMR 51,929 for a number of consumers, through its efforts to settle the consumer complaints.
According to the report, the complaints varied in nature, with consumer right violations, delayed service, service inconsistent with the agreement, failure to fulfill guarantees and sale of defected goods, mainly in the car and service sector with total recovery of OMR 49,176, followed by manpower supply with OMR 1,000, OMR 766 in electrical and electronics sector and OMR 453.300 in various other services. Amount recovered from car workshops totaled OMR 190, OMR 184 from the phone and service sector, OMR 80 from the tires sector and OMR 55 recovered from the spare parts sector, and OMR 25 from car accessories sector.

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]]>8131bf86-f19c-41f1-9052-ffc37f4a7e57Sat, 20 May 2017 20:00:00 GMT
Consumer Protection, Al Dhahira, recently organized a training programme for its employees on the technology available to organize the work assigned, and develop the work environment, for them to gain the experience and knowledge required to organize their work, facilitate the procedures and encourage them to come up with innovative strategies to develop the work environment, consistent with the total quality control system.
The programme presented several topics, including an introduction to the technologies used to organize assignments, the mechanism for administrative planning to save effort and increase performance efficiency for the individual and the organization to achieve total quality standard and customer satisfaction.
The programme covered varied strategies including practical application, research, dialogue, case studies and brain storming, along with a number of presentations on the subject.

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The programme covered varied strategies including practical application, research, dialogue, case studies and brain storming, along with a number of presentations on the subject.

]]>a267b4a1-f415-47d3-8d6d-433ca6e5f8f5Wed, 10 May 2017 20:00:00 GMT
‏The consumer protection in Muscat was able to recover more than 161 thousand Omani riyals for the benefit of a number of consumers during the month of April of the year 2017, through efforts to resolve complaints filed by consumers by friendly means
‏Waleed bin Ali Al Rawahi, Director of Complaints Department in the Authority said that the refunds during the month of April of 2017 were concentrated in the sector of vehicles, equipment and machinery against a number of car agencies, in view of the importance of the sector and the increase in purchasing and consumption movement therein and the recurrence of complaints which varied between brake failures despite repairs. The occurrence of faults in the transmission system during the first days of purchase and frequent failures in the vehicle, the lack of credibility of sales and contracting with consumers, deviation of the vehicle when driving, repeated failures in the operating system, and the occurrence of failures during the first days of use, noting that the commission does not hesitate to take all legal procedures in force in this regard in order to return the rights of the beneficiaries and to demolish harm of them and reduce complaints and deter suppliers, calling for the need to be credible, honest and careful on the specifications and conditions agreed upon in the contract in order to ensure that consumers benefit from what he has been given to them of goods, services and cooperation in all that would bring a safe market to reassure its consumers and accept them with satisfaction.

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]]>fc24e5e2-9597-4360-a643-125926dd8fb5Wed, 10 May 2017 20:00:00 GMT
‏The Consumer Protection Department of Barka imposed administrative fines against a number of commercial establishments for violating the Consumer Protection Law promulgated by Royal Decree No. (66/2014), totaling RO 2300.
‏The causes of fines were varied in several irregularities, including non-fulfillment of consumer rights, use of furniture used in the furniture industry, misleading advertising, failure to place prices on goods, sale of clothing containing rude phrases, non-return of coins to consumers and the sale of expired goods.
‏Ahmed bin Saleh Al Zadjali, Director of the Department, said that these measures are in compliance with the provisions of the executive regulations issued recently to implement the Consumer Protection Law issued by Royal Decree 66/2014, calling on all suppliers, traders and service providers to abide by laws and regulations in order to avoid such violations.
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‏The causes of fines were varied in several irregularities, including non-fulfillment of consumer rights, use of furniture used in the furniture industry, misleading advertising, failure to place prices on goods, sale of clothing containing rude phrases, non-return of coins to consumers and the sale of expired goods.
‏Ahmed bin Saleh Al Zadjali, Director of the Department, said that these measures are in compliance with the provisions of the executive regulations issued recently to implement the Consumer Protection Law issued by Royal Decree 66/2014, calling on all suppliers, traders and service providers to abide by laws and regulations in order to avoid such violations. ]]>76bcfcde-df7c-4f7e-b101-b7df3b4c01bdWed, 10 May 2017 20:00:00 GMT
‏The Department of Consumer Protection in Daba recently won the Shield of Excellence in the best awareness contest for the Earth Hour for the second time in a row under the slogan "Be the cause of change" with the participation of a number of government agencies.
‏The participation of the administration was an awareness build up in the administration building through which this initiative was introduced. This initiative represents an important international idea through which countries and institutions contribute to energy saving and protection of natural resources by reducing carbon emissions that threaten the environment and living organisms. With local institutions and society, promoting the spirit of community responsibility to preserve the environment, and raising awareness of the importance of rational consumption and its application to the daily life of the individual.

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‏The participation of the administration was an awareness build up in the administration building through which this initiative was introduced. This initiative represents an important international idea through which countries and institutions contribute to energy saving and protection of natural resources by reducing carbon emissions that threaten the environment and living organisms. With local institutions and society, promoting the spirit of community responsibility to preserve the environment, and raising awareness of the importance of rational consumption and its application to the daily life of the individual.

]]>e9755548-29ae-4178-95d7-a71673d2cf66Tue, 09 May 2017 20:00:00 GMT
‏The Department of Consumer Protection in South Sharqiyah Province inaugurated Tuesday morning, in cooperation with the General Directorate of Education in the Governorate, the "Knowledge of my rights to protect me" project under the patronage of His Excellency Sheikh Awadh bin Abdullah bin Munther al-Manthari and the governor of Jalan Bani Bu Hassan.
‏During the ceremony, Hamad bin Rashid Al-Alawi, Assistant Director of the Department, gave a speech in which he pointed out the importance of educating students sector to preserve their consumer rights. The idea came from the project "My knowledge of my rights is a protection to me". It is important to focus on the students, who are the instigator and hope of the future. They are in turn also working to educate their families and society. Similarly, they are also working to convey all the information and experiences related to consumption and cultural awareness to their society.
‏The ceremony included a short awareness film produced by the Department in cooperation with the Faculty of Applied Sciences, which explains the proper shopping methods and the importance of obtaining the purchase bill. The Department also initiated and produced awareness booklets aimed at school students for all age groups and the second cycle. At the end of the ceremony, the Director of the Department honored the patron of the ceremony, the employees, institutions and institutions involved.

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‏During the ceremony, Hamad bin Rashid Al-Alawi, Assistant Director of the Department, gave a speech in which he pointed out the importance of educating students sector to preserve their consumer rights. The idea came from the project "My knowledge of my rights is a protection to me". It is important to focus on the students, who are the instigator and hope of the future. They are in turn also working to educate their families and society. Similarly, they are also working to convey all the information and experiences related to consumption and cultural awareness to their society.
‏The ceremony included a short awareness film produced by the Department in cooperation with the Faculty of Applied Sciences, which explains the proper shopping methods and the importance of obtaining the purchase bill. The Department also initiated and produced awareness booklets aimed at school students for all age groups and the second cycle. At the end of the ceremony, the Director of the Department honored the patron of the ceremony, the employees, institutions and institutions involved.

]]>b56e04b0-09ea-4456-bbbe-ca1f427b08d6Tue, 09 May 2017 20:00:00 GMT
‏The General Directorate for Consumer Protection in North Batinah Governorate participated in the open day of the Vocational Training Center in the Wilayat of Shinas, which was held under the patronage of Abdulqadir bin Salim bin Ali Al Balushi, Director General of the Industrial Zone in Sahar in the presence of a number of directors of government departments, in order to spread awareness and consumer culture among the members of society, and to achieve the community partnership contained in the mission and purpose of the Commission.
‏The exhibition included presentations of some of the goods that contravene the Consumer Protection Law, and presented a number of counterfeit, fake and non-conforming goods, standards and health requirements. It also included models of some types of expired and used tires to inform consumers on how to choose the most appropriate frame for their vehicles.
‏During the exhibition, a variety of information about consumer protection were presented to the visitors, where they were introduced to misleading goods and methods of identification and avoidance during shopping, in addition to that, distribution of a number of publications to the consumer in order to educate consumers about their rights and duties were also took place.

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‏The exhibition included presentations of some of the goods that contravene the Consumer Protection Law, and presented a number of counterfeit, fake and non-conforming goods, standards and health requirements. It also included models of some types of expired and used tires to inform consumers on how to choose the most appropriate frame for their vehicles.
‏During the exhibition, a variety of information about consumer protection were presented to the visitors, where they were introduced to misleading goods and methods of identification and avoidance during shopping, in addition to that, distribution of a number of publications to the consumer in order to educate consumers about their rights and duties were also took place.

]]>64a9c98c-a7cc-43ca-b51b-db01bed651edMon, 08 May 2017 20:00:00 GMT
The department of Consumer Protection at Seeb participated in the event of Total Child Healthcare which was organized by Al-Hail and Al-Shadi Health centers. The aim was to raise health awareness about the foods and consumption goods that affect children.
The Authority’s participation came as a mini exhibition that included children items and products and showed the right ways to consume them and the damage they can cause if consumed in large amounts. Items with data showing their mental harmfulness that cause hyperactivity in children were also showcased. The exhibition also introduced how to choose toys for children and the criteria to follow. Moreover, a number of child nutritional items and confiscations were showcased along with the reasons for confiscation and the harms they pose on children’s health. In addition, the awareness raising publications of the authority were also distributed among the audience.
The participation comes in light of the Authority’ concern in the importance of strengthening the cooperation with various governmental and community bodies in order to deliver its awareness message in spreading safe consuming culture among different segments of the community and informing them with efforts exerted

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The participation comes in light of the Authority’ concern in the importance of strengthening the cooperation with various governmental and community bodies in order to deliver its awareness message in spreading safe consuming culture among different segments of the community and informing them with efforts exerted

]]>31159cb0-c461-4f76-8830-06eca2abe218Mon, 08 May 2017 20:00:00 GMT
The department of consumer protection at Al-Sharqiya South organized a workshop for its staff on the Inspection and Complaints System Program “Medan” in the meeting room of the department. The workshop aimed to equip the staff with the information and expertise to use the program and to achieve highest levels of proficiency at the work
The workshop was delivered by Tariq bin Naser Al-Senaidi, Legal Researcher in the department, and it addressed a number of topics. The workshop included ways of attaching the documents in the complaint separately between complaints section and market monitoring section before referring them to legal affairs section. It introduced the staff with the procedures followed to refer a complaint or a violation in the Inspection and Complaints System Program “Medan” between the concerned sections.
‏The workshop comes as part of a series of workshops and training courses conducted by the authority in order to raise its staffs’ level of proficiency and develop their information and technical and administrative skills. In addition, such workshops aim to exchange experiences between the staff of different specializations and create a unique team-work atmosphere.

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The workshop was delivered by Tariq bin Naser Al-Senaidi, Legal Researcher in the department, and it addressed a number of topics. The workshop included ways of attaching the documents in the complaint separately between complaints section and market monitoring section before referring them to legal affairs section. It introduced the staff with the procedures followed to refer a complaint or a violation in the Inspection and Complaints System Program “Medan” between the concerned sections.
‏The workshop comes as part of a series of workshops and training courses conducted by the authority in order to raise its staffs’ level of proficiency and develop their information and technical and administrative skills. In addition, such workshops aim to exchange experiences between the staff of different specializations and create a unique team-work atmosphere.

]]>5c90bf88-67ac-4e9c-a6d1-7b1580294777Tue, 02 May 2017 20:00:00 GMT
Consumer Protection Rustaq recently participated in the reading initiative organized by the schools in

Rustaq, under the theme “Rustaq as seen by the readers”. The event was organized in Rustaq Public Park

to enhance safe consumption culture amongst the community, and to enhance the partnership with the

government institutions.

The participation included an exhibition for samples of goods violating the consumer protection law,

several counterfeited and fraudulent goods, and goods violating the standards and specifications and

health conditions. The exhibition also included samples of tires and how to select the best tires for the

vehicle.

The exhibition also included an introduction to PACP and its role, and introduction to counterfeited goods

and how to avoid it while shopping, in addition to the distribution of publications and leaflets on consumer

rights
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several counterfeited and fraudulent goods, and goods violating the standards and specifications and

health conditions. The exhibition also included samples of tires and how to select the best tires for the

vehicle.

The exhibition also included an introduction to PACP and its role, and introduction to counterfeited goods

and how to avoid it while shopping, in addition to the distribution of publications and leaflets on consumer

rights]]>c1178171-0410-439b-9952-91eefd438df6Tue, 02 May 2017 20:00:00 GMT
Traffic Safety, lecture to Consumer Protection employees in Al Dakhliya
Consumer Protection, Al Dakhliya, recently organized a lecture on traffic safety for its employees to increase their awareness and empower them on ways to deal with vehicles and other road users.
The lecture was presented by Mr. Khalaf Khalfan Al Amri, road safety consultant, PDO. He discussed several topics including an introduction to the laws and regulations, importance of compliance and causes for accidents. He explained that most accidents are caused mainly by the driver, then the condition of the vehicle and the road. Studies indicate that more than 90 percent of accidents are caused by the driver, and happen when the driver is tired or distracted. Al Amri reiterated the importance of time management to include work, relaxation and rest, with sufficient time for each element for the brain to work properly.

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]]>a4b01443-6d37-47fb-9857-7cfd8c8b23ceTue, 02 May 2017 20:00:00 GMT
Consumer Protection, Sharkiya North, recently met with the management of several car dealers in the governorate to verify the reasons for complaints in the vehicle sector, and find suitable solutions for all the parties, in addition to extended cooperation with them.
During the meeting, Mr. Mohammed Al Kasmi, legal researcher, PACP, presented a paper introducing several articles from the consumer protection law, and its executive bylaws, involving car dealership. He discussed the penal and administrative penalties for any violation, the importance of examining the goods and purchase invoice, the replacement policy for goods under warrantee, repair and maintenance, promotions and health and safety conditions.

The presentation also included the 2016 statistics on complaints in the vehicle sector, with 131 complaints, out of which 124 complaints were settled amicably, and the rest were referred to the legal authorities concerned. He discussed the important reasons for the complaints received represented by defects in the vehicles (repeated defects), delay and procrastination in performing the repairs, lack of credibility while dealing with the consumers, noncompliance with the agreements and the dealers refusing to repair the vehicles.

The meeting included a panel discussion between PACP officials and car dealer management, and separate meetings were arranged with each dealer for detailed discussions of the complaints against each dealer, detailed list of complaints received in 2016, and the obstacles facing the complaint department with the car dealers.

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The presentation also included the 2016 statistics on complaints in the vehicle sector, with 131 complaints, out of which 124 complaints were settled amicably, and the rest were referred to the legal authorities concerned. He discussed the important reasons for the complaints received represented by defects in the vehicles (repeated defects), delay and procrastination in performing the repairs, lack of credibility while dealing with the consumers, noncompliance with the agreements and the dealers refusing to repair the vehicles.

The meeting included a panel discussion between PACP officials and car dealer management, and separate meetings were arranged with each dealer for detailed discussions of the complaints against each dealer, detailed list of complaints received in 2016, and the obstacles facing the complaint department with the car dealers.

]]>2a5e4428-2110-427c-967d-177f6050e220Mon, 01 May 2017 20:00:00 GMT
Consumer Protection, Sharqiya South, in cooperation with Oman Women Association in the Wilayat of Jalan Bani Bu Hassan, recently organized an awareness lecture on consumption affairs to introduce the consumer rights and disseminate safe consumption culture amongst the community.
The lecture was presented by Mrs. Salima Khamis Al Bahlooli, goods and services quality control expert, and she discussed several topics including wise shopping culture, steps required to complete the sale, the importance of getting the purchase invoice and warrantees and after sale service, in addition to prohibited goods and showcasing samples of goods seized during the market inspection campaigns.
The lecture comes within series of activities by PACP to disseminate safe consumption culture and educate the consumers of their rights and duties.

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The lecture comes within series of activities by PACP to disseminate safe consumption culture and educate the consumers of their rights and duties.

]]>a1d2b0f9-efa1-43b4-b0fe-a7280727e8a0Mon, 01 May 2017 20:00:00 GMT
Consumer Protection, in cooperation with Oman Trading Establishment (“OTE”), launched a campaign to recall Bosch gas cookers and hobs. The recall covers 82 integrated cookers made in Turkey from January 2009 to October 2011, and 108 gas hobs made in Turkey from January 2009 to October 2011.
The recall comes within BSH Home Appliances voluntary campaign to ensure the safety of certain house cookers to avoid the potential risk from the gas connectors, with the possibility of uncontrolled gas leak which, in rare occasions, may cause explosion.
The company is calling on all the consumers having any of the said models to ensure that they are covered in the campaign, and reiterate to the consumers who called earlier to verify the models of their cookers and concluded that there is no need to change the gas connector to recheck again, and the company will be sending authorized maintenance expert to all the consumers having cookers covered by the campaign, and the connectors will be replaced free of charge.
The recalls confirm the efforts by Consumer Protection in various aspects, and are consistent with its concern to carry our continuous revision for all the products in the Omani markets to provide the protection required for all the consumers.

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The company is calling on all the consumers having any of the said models to ensure that they are covered in the campaign, and reiterate to the consumers who called earlier to verify the models of their cookers and concluded that there is no need to change the gas connector to recheck again, and the company will be sending authorized maintenance expert to all the consumers having cookers covered by the campaign, and the connectors will be replaced free of charge.
The recalls confirm the efforts by Consumer Protection in various aspects, and are consistent with its concern to carry our continuous revision for all the products in the Omani markets to provide the protection required for all the consumers.

]]>7e1dbe5c-042e-4992-b8ac-5d2fe1b28192Sun, 30 Apr 2017 20:00:00 GMT
The Primery Court in Suwaiq recently issued a verdict against violators of the consumer protection law, with conviction, imprisonment and over OMR 2,000 in fines.
The case started when the law enforcement officers, PACP Al Batinah North, noticed a shop pricing the goods on the shelves different than the prices at the cashier, and following investigations and asking the employee in the shop, he stated that the shelves had different goods and after replacing the goods the old prices remained on the shelves. The case was referred to the public prosecution and following their investigations the individual confessed and acknowledged the charge, and he stated that he, and another person who don’t work in the same shop, are responsible for setting the prices in the cashier register. Thus the case was referred to the court concerned which issued a verdict against the first and second accused for violating the consumer right in getting the goods for the advertised price, and decided on 3 month imprisonment and OMR 2,000 fine, with stay of execution for the imprisonment and OMR 400 out of the fine to be paid equally between both, while the second individual was sentenced for working for other than the original sponsor and in in a job different than the job in the labor permit, and obliged him to pay a fine of OMR 400, OMR 200 payable, and deportation.
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495a1ebd-daf4-4c00-a6f9-83ed8353f88cSun, 30 Apr 2017 20:00:00 GMT
Consumer Protection, Sharqiya South, recently concluded amicable settlements between two consumers and manpower supplier, within its efforts to amicably settle the consumers’ complaints and reports.
The first case started with a contract between a consumer and manpower supplier to employ housemaid according to certain conditions, specifications, delivery date and a contract signed by both parties. However, the provider did not observe the agreed timeframe, thus the consumer complained against the supplier. Following investigation it was established that the service provider did not observe the agreed timeframe, and when confronted he acknowledged the charge, and an amicable settlement was concluded between the parties whereby it was agreed to refund the paid amount of OMR 500, and OMR 100 as compensation for the delay.
The second case involves another manpower provider who failed to perform the agreed service, as established in the contract and payment receipt, and a housemaid was supplied but she could not perform her duties, thus she was returned to the provider and the consumer requested replacement, but the provider failed to provide the service guarantee. Accordingly, PACP implemented the required procedures, concluding with an amicable settlement and refunding the paid amount of OMR 700 to the consumer.
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The second case involves another manpower provider who failed to perform the agreed service, as established in the contract and payment receipt, and a housemaid was supplied but she could not perform her duties, thus she was returned to the provider and the consumer requested replacement, but the provider failed to provide the service guarantee. Accordingly, PACP implemented the required procedures, concluding with an amicable settlement and refunding the paid amount of OMR 700 to the consumer.]]>83771cf6-39d5-4573-83dd-3a7b45d6df30Sat, 29 Apr 2017 20:00:00 GMT
Consumer Protection, in cooperation with Khimji Ramdas, launched a campaign recalling 613 Siemens cooker and built-in gas hob. The recall covered 118 Siemens gas cooker made in Turkey from January 2009 to October 2011, 495 Siemens built-in gas hobs made in Turkey from June 2006 to October 2011.
The recall comes from BSH Home Appliances voluntary campaign to ensure the safety of certain home appliances, and to avoid the hazard resulting from the possibility of the gas coupling failure resulting in uncontrolled gas leak which may cause fire in rare instances.
Thus the company is calling on all the consumers having any of the above items to verify if they are covered in the campaign, and calls on all the consumers who checked earlier and found that there is no need to replace the connector to recheck once more. The company will be sending a technician to the consumer’s property to replace the coupling free of charge.
The recalls confirm the efforts by Consumer Protection in various sectors, and are consistent with its concern to carry our continuous revision for all the products in the Omani markets to provide the protection required for all the consumers.

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Thus the company is calling on all the consumers having any of the above items to verify if they are covered in the campaign, and calls on all the consumers who checked earlier and found that there is no need to replace the connector to recheck once more. The company will be sending a technician to the consumer’s property to replace the coupling free of charge.
The recalls confirm the efforts by Consumer Protection in various sectors, and are consistent with its concern to carry our continuous revision for all the products in the Omani markets to provide the protection required for all the consumers.

]]>79c4911f-4b45-4b80-95cd-63f192ba940cSat, 29 Apr 2017 20:00:00 GMT
Consumer Protection Barka recently organized a training programme on the jurisdictions and duties of the law enforcing officers. The training targeted all the employees in the directorate to educate them and increase their knowledge on the subject.
The training was presented by Mr. Hussein Ali Al-Sinani, director of public prosecution in Barka, and included several topics including an introduction to the public prosecution and its functions and jurisdictions as the defender of the public cases, supervising the punitive facilities and appeal against verdicts, etc. in addition to the method for collecting evidences and initial and final investigation, the role of judicial enforcement and the difference between administrative enforcement and judicial enforcement, how crimes are discovered, and several characteristics that should be available in the judicial enforcement officers, like removal of any personal motive, patience, self-control, integrity, honesty, knowledge of the law, and good judgement, etc.
The lecture is within the context of various series and workshops by PACP to train and qualify its people and provide them with new knowledge to enable them to carry out their duties effectively.

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The lecture is within the context of various series and workshops by PACP to train and qualify its people and provide them with new knowledge to enable them to carry out their duties effectively.

]]>7dfcd191-2b79-4bc7-be88-33dc454a0e84Sat, 29 Apr 2017 20:00:00 GMT
The Primery Court, Sharqiya North, recently issued three judicial verdicts and one penal order against a number of violators of the consumer protection law, and decided on conviction and OMR 2,300 in fines, and seizure and destruction of the violating goods.
Two verdicts were issued by the Primery Court in Ibra, the first for the misdemeanor of misleading the consumer and imposed a fine of OMR 2,000, and the second for the misdemeanor of not providing the service as agreed, and imposed a fine of OMR 100.
The third verdict was issued by the Primery Court in Dima wa Al Taeien for the misdemeanor of exhibiting expired goods, in violation of the consumer protection law, and imposed a fine of OMR 100 the seizure of the violating goods.
The penal order was issued by the public prosecution in Ibra for the misdmeanour of not providing the consumer with the correct information on the purchased commodity, and imposed a fine of OMR 100.

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The third verdict was issued by the Primery Court in Dima wa Al Taeien for the misdemeanor of exhibiting expired goods, in violation of the consumer protection law, and imposed a fine of OMR 100 the seizure of the violating goods.
The penal order was issued by the public prosecution in Ibra for the misdmeanour of not providing the consumer with the correct information on the purchased commodity, and imposed a fine of OMR 100.

]]>050c739e-396c-4e6f-a3a1-a6015fc5db67Wed, 26 Apr 2017 20:00:00 GMT
Consumer Protection, in cooperation with the public prosecution in Muscat and Muscat Municipality, destroyed more the 124 thousand items valued at more than OMR 1 million, seized from the markets in prior years.
Mr. Hilal Saoud Al Ismaili, head of market control, stated that the items include some foodstuff, cosmetics, chewing tobacco, cigarettes, readymade clothes, spices, perfumes, engine oils and other accessories violating the standards and specifications.
Al Ismaili added that this procedure is within the functions of the law enforcement jurisdictions to execute the judicial and penal orders for the destruction, and also within the functions of the committee formed to destroy seized goods taken from the markets for violating the consumer protection law and its executive bylaws, and the standards and health conditions, and also materials prohibited from the markets. He stressed the PACP will continue its role and message as best as possible, and will enhance its efforts to protect the consumers from all types of violations that may infringe on their rights as guaranteed by the law and legislations.

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Al Ismaili added that this procedure is within the functions of the law enforcement jurisdictions to execute the judicial and penal orders for the destruction, and also within the functions of the committee formed to destroy seized goods taken from the markets for violating the consumer protection law and its executive bylaws, and the standards and health conditions, and also materials prohibited from the markets. He stressed the PACP will continue its role and message as best as possible, and will enhance its efforts to protect the consumers from all types of violations that may infringe on their rights as guaranteed by the law and legislations.

]]>4a367d15-76f4-4554-9af7-98046735eaf3Wed, 26 Apr 2017 20:00:00 GMT
Consumer Protection Al Batinah North organized a training workshop for its employees on the development of leadership and managerial skills, to enhance their knowledge of the latest trends for the effective leaders within globalization, and give them the skills, conce