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I got a call last night from customer service regarding the email I sent about missing channels. I made it very clear it was an AM-21 OTA issue. I kept the email conversation alive by asking questions as to when it will be fixed, whether I'd be notified, etc. Eventually they called.

The rep was very nice. While she admitted she didn't understand the details of the issue, she did say that the more people who send emails the more likely something will get done. So, send nice emails and maybe it will get resolved.

It has been several months. I have called and Emailed Directv many times.
The station engineer did also but they gave the story that 3.2 is not on the sat (correct its over the air).

HOW LONG DOES IT TAKE to add a channel to the database? Did the intern at DirecTV that was typing the info in leave?

I trying the reset fix posted here every week to update my info, but it does not work. Tried on all 3 HD DVRs

-------------- old post from first of year---------------------
Missing the 3.2 KMTV in Omaha Ne
We are missing channel 3.2 in the guide data for Omaha Ne

It is a new music channel that has been up for 2 months.

The station engineer has called DirecTV 3 times and does not seem to be getting to the right department as some of the reps on the call claim the HR20-xx can do free scans for OTA which all know is not true ( the channel must be matched in the database for the zip code for it to show up on the guide).

It has been several months. I have called and Emailed Directv many times. The station engineer did also but they gave the story that 3.2 is not on the sat (correct its over the air).

HOW LONG DOES IT TAKE to add a channel to the database? Did the intern at DirecTV that was typing the info in leave?

I trying the reset fix posted here every week to update my info, but it does not work. Tried on all 3 HD DVRs

-------------- old post from first of year---------------------Missing the 3.2 KMTV in Omaha NeWe are missing channel 3.2 in the guide data for Omaha Ne

It is a new music channel that has been up for 2 months.

The station engineer has called DirecTV 3 times and does not seem to be getting to the right department as some of the reps on the call claim the HR20-xx can do free scans for OTA which all know is not true ( the channel must be matched in the database for the zip code for it to show up on the guide).

I also emailed Tribune

The guide data is on Zap2it from Tribune.

Having the same problem here with WGNODT2 26.2 in New Orleans. It has been listed with TMS for months and no remedy seems to work.

Questions for the mods:

Is anyone at DIRECTV reading this thread? If not, why are we even bothering to post here? If someone from DIRECTV is reading this thread, can you at least give us the name of the department responsible for these issues? The frontline and even advanced level CSRs mostly do not understand this issue and can't help either due to ignorance or inability. If DIRECTV really wanted to tackle the OTA database problem, they would create an email address where all OTA issues could be submitted.

Having the same problem here with WGNODT2 26.2 in New Orleans. It has been listed with TMS for months and no remedy seems to work.

Questions for the mods:

Is anyone at DIRECTV reading this thread? If not, why are we even bothering to post here? If someone from DIRECTV is reading this thread, can you at least give us the name of the department responsible for these issues? The frontline and even advanced level CSRs mostly do not understand this issue and can't help either due to ignorance or inability. If DIRECTV really wanted to tackle the OTA database problem, they would create an email address where all OTA issues could be submitted.

I am with sore_bluto here. What is the point in even posting on this site, or this thread? This should be a fairly easy fix, yet it is next to impossible. Why don't they give us an option to let us 'scan' OTA channels like everyone else does? Who had the bright idea to set up this database?

As soon as uverse is available in my neighborhood, I am ready to dump Directv.

I`ve been b*tching about this one since January. The folks at WJW claim they have done their part. Zap2it has had the info since early Jan. TWC added the channel 1-2-11. Dish receivers will pick it up with a simple reboot. BUT, Direct TV hasn`t done anything.

For mine, yes, today. However, it may take up to a month for someone to get back to them or so they said. But at least 20 minutes was enough to get a message to the engineering group. Three hours was wasted this weekend trying to explain why I can only get a local channel by using a zip code 900 miles away.

FWIW, here is a number 866-785-5535. Of course it has been a couple of days now, and still no call back.

I recently went thru the experience of trying to get an ota channel added to the Advanced Program Guide...a channel that had been on the air since 1-1-11. Numerous emails, calls returned from the CSRs, numerous phone conversations with the channel engineer to the point of just about giving up. It became obvious to me that the CSRs have no clue what we're talking about. Then I found the person with the key to the problem. It took 4 days to get the channel added. I've forwarded a link to this forum to the God of OTA channel listings at Directv...hopefully all of you will see your individual problems resolved shortly. I have no idea the total number of ota channels that are missing from the system, it may be quite a timely task.

Perhaps if each of you posts the missing channels and the DMA it will speed up the process...I said perhaps!

Callsign: WCIU
City: Chicago
Issue: 26-5 is not available on the AM-21. It has been transmitting since DECEMBER 2010.
Equipment HR20-100, AM-21

Details:
WCIU 26-1 through 26-4 ARE available. 26-5 is NOT. 26-5 has been on the air for 5 months now. Why is the HR-20 and AM-21 not listing it?
Duration this has been an issue: 5 months
Is this channel listed on Tribune Media/Zap2it? Yes. It has been for months now.
Have you contacted DirecTV before: yes. about a dozen times. sometimes via the 1-800 number and sometimes via the email
Has someone responded: only with a very similar formmail. No corrective action taken.

Details:
None of WPVN's subchannels are available over the air using the HR-20 or AM-21. Please add them.
Duration this has been an issue: 5 months
Is this channel listed on Tribune Media/Zap2it? Yes. It has been for months now.
Have you contacted DirecTV before: yes. about a dozen times. sometimes via the 1-800 number and sometimes via the email
Has someone responded: only with a very similar formmail. No corrective action taken.

If not, can you share the key to getting to this person? What information did you finally provide that got you to this person.

Actually, it was the station engineer that pointed me in the right direction. Before that I spent hours on the phone with various clueless CSRs, including the "executive" response team and numerous emails for over a month ... well, you guys know.

Actually I'd have to say that I don't think Directv cares...just like they don't care to add 30 missing HD channels. By and large they're taking their customers for granted...take it or leave it, otherwise they'd be more responsive to viewers input.

FWIW, Directv finally added 22-3 (Antenna TV) in Seattle to the OTA guide. I don't know when it was added, but noticed it last Friday. It had been in the TMS database since the debut of Antenna TV (this station is Tribune-owned).

DMA: Philadelphia
Missing:
17-3 WPHLDT3 (This TV)
17-4 WPHLDT4 (Tango TV - Traffic Cameras)
35-66 WYBEDT5 (WFME-TV)
60-2 WBPHDT2 (Yeah it's nothing but a blank screen, but you might as well add it to the EPG now instead of us having to wait a year after they put programming on it before it shows up in our EPG)

Also, another voice demanding they give us a scan option, my market has a LOT of digital translators, while I get the main stations here, just 10 miles away at the other side of the mountain they are better served by digital translators. People should try contacting the stations left out like the Class A digitals, they made an uproar during the digital transition which led to many manufacturers discontinuing converters without analog passthrough, maybe they can unite against DirecTV. Heck when they were pushing for the renewal for SHIVA, DirecTV made a big deal about using AM21's combined with HD recievers as a way for subscribers in unserved markets to get their locals integrated into the guide, many of which are 200+ where low powered digitals and translators are very common.

Channel 25-4 has been up and running but Directv still won't show its listings. This is for Columbia, SC. Also, 25-2 is inaccurate. I spoke at length to CSR (3 of them) and all I got was that they don't have anything to do with rooftop antennas and that I should call my antenna installer (though it has been up and functioning for 15 years). I sure hope someone is listening somewhere.