Crozscore:

Crozscore:

Software Description:

ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.

The tool is most suitable for personalizing the shopping experience of your customers by displaying them right offers and providing them help wherever needed, which will help you to strengthen sales.

Furthermore, this chatting platform allows the support executives to send proactive chat invitations to the website visitors and guide them through the sales process.

Key features:

Emoticons

Customize Logos and Colors

Chat Ratings and Surveys

Proactive Chats

Chat History

File Transfer

Canned Responses

Multiple Operators

Chat Monitoring

Chat Routing

Social Media Integration

Co-Browsing

Software Description:

VICIdial is an enterprise-class, open source, contact center suite in use by many large call centers around the world. It has over fourteen thousand (14,000) registered installations in over 100 countries around the world. The official releases of VICIdial have been downloaded over twenty-five thousand (25,000) times in the last year alone.

VICIdial has a full featured predictive dialer. It can also function as an ACD for inbound calls, or closer calls coming from VICIdial outbound fronter agents, as well as inbound emails and website chat messages coming in from customers. It is capable of inbound, outbound, and blended phone call handling. VICIdial even allows you to have agents logged in from remote locations. The agent screen is available in sixteen (16) different languages, with options to make your own translations as well.

VICIdial is extremely flexible and scalable. A large VICIdial installation can handle over two million (2,000,000) phone calls per day, with over five hundred (500) agents handling calls and internet communications from customers. There are also over two thousand (2,000) settings and configuration options, allowing easy customization of distinct call flows, agent permissions and other settings.

Software Description:

With Free Call, your visitors can phone or message you in a click. It’s a great way to boost your service, sales and more, and keep customers happy.

Receive visitor calls straight to your existing cell or phone

Let your site visitors get in touch with you by phone or message

Use call recording so you never miss a thing

Features:

Call Tracking

Third-Party Plugins/Add-Ons

Chat

Dashboard

Customer Management

Features:

Third-Party Plugins/Add-Ons

Softphone

Call Tracking

Call Disposition

Click-to-Dial

Chat

Dashboard

Customer Management

External Integrations

Scheduling

Lead Management

Multi-User

Contact Management

Data Visualization

Email Integration

API

Data Export

Data Import

Features:

Chat

Customer Management

Dashboard

External Integrations

Notifications

Contact Management

Data Visualization

Multi-User

Google Apps Integration

Third-Party Plugins/Add-Ons

Summary:

No key features associated with this application.

Summary:

Predictive dialer

Inbound, Outbound blended call handling

Inbound email

Customer website live chat

Call recording

Web-based

Several integration options including APIs

Summary:

Your Customers call you for free

boost your service, sales and more

Support customers anywhere, anytime, on your mobile & landline phone

Increase Sales

Free Call from any country in the world

Ticketing and messageing system

BRONZE

$9.001 user(s) / month

Included in plan:

Unlimited chats

Web, Mobile & Desktop App

Chat history

1 Domains

Visitor tracking

Ticketing

SILVER

$19.002 user(s) / month

Included in plan:

All BRONZE Features

2 Domains

Customize Logos and Colors

Ratings & Surveys

Greetings

File Transfer

Canned Responses

GOLD

$39.003 user(s) / month

Included in plan:

All SILVER Features

Forums & Learner Communities

Departments & Groups

Supervise Chats

Multiple Operators

Chat Routing

Reports

White Label

Multiple Languages

Snapshots & Cobrowsing

Escalations & Transfer

Call Back

ProProfs Knowledgebase

Integrations

ENTERPRISE

$199.001 user(s) / month

Included in plan:

All Gold Features

Advanced Customization

Supervisor Dashboard

ProProfs Survey Maker

Access Reports via API

Customization Service

Audit & Admin Controls

SLA & Custom License

Vault

Enterprise Reporting

Customer Support

Hosted Service

$400.001 server(s) / month

Included in plan:

dedicated hardware

1 hour per month included support

Paid Support

$200.00per hour

Included in plan:

24/7 service

From the creators of VICIdial

FREE

Free

Included in plan:

30 minutes talk time

Offline Messages

Working Hours

GPS caller location on the map

SMALL BUSSINES

$10.001 user(s) / month

Included in plan:

60 minutes talk time

Offline Messages

Working Hours

GPS caller location on the map

Phone Hyperlink

FAQs:

Does this service offer guides, tutorials and or customer support?

Yes.

Does this service offer multi-user capability (e.g. teams)?

Yes.

Does this service offer an API?

Yes.

Does this service integrate with any other apps?

ProProfs Chat can be integrated with numerous other apps. Here is a list of the applications that integrate seamlessly with it:

What are some applications this service is commonly used in tandem with?

ProProfs Chat's potential goes beyond measures. As it is a customer support tool, it can be used in tandem with sales tool and other customer support tools.

What platforms does this service support?

ProProfs Chat is a web based tool. However, it does have desktop and mobile apps for iOS, Windows and Android.

What is this service generally used for?

ProProfs Chat can be used for interacting with visitors, monitoring onsite behavior, capturing leads and offer customer support to existing customers.

Who are the main user groups of this service?

ProProfs Chat is a tool to increase visitor engagement for any business. Whether it is an ecommerce website or a service provider. The benefits of ProProfs Chat can be reaped by any online business. It is responsible to offer a platform where a business can reach out to visitors, monitor their behavior, generate leads and much more.

FAQs:

Does this service offer multi-user capability (e.g. teams)?

Yes, VICIdial allows for up to thousands of users on the system.

Does this service offer an API?

Yes, VICIdial offers both APIs and HTTP Push agent events.

What are some applications this service is commonly used in tandem with?

CRM solutions are commonly used with VICIdial.

What platforms does this service support?

VICIdial is web-based, so users on all platforms can access and use the solution. The server components run on Linux.

What is this service generally used for?

Companies requiring a contact center solution.

Does this service offer guides, tutorials and or customer support?

There are many guides and tutorials available, and we also offer customer support.

Does this service integrate with any other apps?

Yes, VICIdial can integrate with many CRM applications and many other applications through it's APIs and push event notifications.

Who are the main user groups of this service?

Companies that are looking for a full-featured contact center solution without vendor lock-in or end-of-life of the software solution.

You can use on your own hardware or host in our private VICIhost cloud service.