Please make sure clear information & instructions are provided at the checkout about what to do if the recipient is not at home (i.e. leave with neighbour/in porch/safe place). Wherever possible, the courier will follow these instructions.

If you include the email address and mobile phone number of either yourself or your recipient, our couriers will be able to send an email or text on the morning of delivery with a one hour delivery slot. If these contact details are supplied the progress of the order can be tracked via the link the courier will send. Goods are dispatched Monday-Thursday for delivery Tuesday - Friday.