Policies

Shipping Policy

Dispatch time: If the item is in stock it will be dispatched within 24-48 hours, otherwise the order will be dispatched within 7-10 working days. This excludes Creepies currently, please see your order confirmation for more details.
UK Delivery Times:
Items can be sent in any of the following ways:
1st Class:
1-4 working days.
2nd Class:
2-6 working days.
Special Delivery:
1 working day (before 1pm the next working day)
Standard Parcels:
Up to 1 week.
Courier:
1-4 working days.

Return Policy

Returns Policy
In keeping with our obligations as a business, we offer a returns policy. As per the Distance Selling Regulations 2000, you are entitled to cancel any orders made with us within 7 working days of placing your order.
If you wish to return an item, we must be notified within 7 working days of receipt of your item, and all return or exchange items must be received back with us within 14 calendar days of receipt of your item to be eligible for refund or exchange as applicable. Any returns received outside of this period will be dealt with at our discretion.
Please note, Earrings are non returnable due to health and hygiene.
Return items must be received in the same new, resaleable condition in which they were sold, with all original tags and packaging. We reserve the right to refuse any return item that is received in substandard un-resaleable condition.
*PLEASE NOTE: Items returned smelling of smoke or food, soiled, stretched or otherwise damaged will not be eligible for refund or exchange. If you wish to have these items returned to you, this will be done at cost*
Faulty/incorrect items will either be repaired, exchanged or the cost refunded upon receipt of the returned item. Items must be returned with all original packaging. Unless the item is faulty, we are unable to accept perishable or personalised items for exchange or refund, we are also unable to accept make up and cosmetics, piercing accessories, hosiery, underwear and swimwear items for refund due to hygiene reasons. Custom made and personalised items are also excluded from our returns policy.
Please return items to: Little Booteek, 53 Kenwyn Road, Torquay, TQ1 1LU.
We recommend obtaining a free certificate of posting for all return items. We cannot be held responsible or accountable for return items lost or damaged in transit. All return items must be adequately packaged to prevent damage, usually the packaging in which the item was sent can be used for its return. The return parcel should include a cover note with your name, address and nature of return to avoid any delays.
Please note, return postage costs are the responsibility of the buyer and will not be reimbursed and original postage costs will only be refunded if the item is faulty. In the case of exchanges, the buyer is responsible for the postage cost of exchange items and any difference in item cost. Exchanges are subject to stock availability.
We will refund the cost of the return item(s) to you within 7 days of receipt of the returned order in satisfactory condition. Please note, original postage costs are non refundable.
This does not affect your statutory rights.

Refund Policy

Refunds and Exchange
Refunds will be made as soon as possible. An item returned back to us will be refunded within 7 working days of receipt. An order which has been cancelled will be processed as soon as possible and always within 30 days of the order. We will not be obliged to offer any additional compensation for disappointment suffered.