Many organizations will start with one or two FormSite accounts. More accounts can be set up as usage increases, allowing a given organization to grow to a large number of accounts. At your request, we can sync all account renewal dates and bill under a single invoice, greatly increasing your control and reducing your administrative costs.

Custom Enterprise Plans

Custom Enterprise plans are available for customers with requirements beyond our Standard Enterprise plan. We can scale some or all of your accounts, including establishing dedicated servers to accommodate your service needs. Plan details we can customize include number of accounts, number of forms in each account, number of responses per form, number of total responses, and attachment storage space.

We can configure one or more servers to run a White Label version of FormSite.com under the domain of your choosing, using your logo and company name. Typical customers are those with more than 1,000 accounts or more than 1,000 forms. Each setup is custom and may or may not involve one or more dedicated servers. Pricing starts at $2,500 monthly.

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) requires specific data security protocols, and FormSite can provide a fully-compliant environment for enterprise customers with that requirement.

Common Questions

How does the free trial work?

Click the button above to start your 14-day free trial. No credit card is required. You will test drive the Pro1 plan and can change to any paid plan later. At the end of 14 days, your account will revert to the free level of service. You can upgrade your account to a paid level of service at any time.

What service level should I choose?

If you are unsure of your exact service needs when starting out, we suggest choosing our Pro 1 Monthly service level. You can upgrade or downgrade at any time and also switch to a yearly service level at a later time. All upgrades are automatically pro-rated based on what you have already paid and take effect immediately.

Is there any commitment or contract?

There is no commitment or contract. There is no minimum monthly period. You can cancel at any time. We also offer a 30-Day, no questions asked, money back guarantee.

What types of payment do you accept?

We accept Visa, MasterCard, Discover, and American Express for monthly and yearly plans. Monthly plans are billed monthly until service is cancelled. There is no minimum monthly service period. For more information on issuing a purchase order and receiving an invoice, please login to your account and go to Account > Billing.

We also accept purchase orders for yearly plans. Yearly plans do not automatically renew and need to be renewed every year.

Customer Support Policy

All accounts receive unlimited, free email support. Support is answered within 2 hours M-F 7:00am to 4:00pm CST and within 10 hours during all other times. All emails are answered directly by our staff in Chicago, IL. We do not outsource any support. Contact us at any time.

Can I change plans at any time?

Yes. To change plans, login and go to Account > Billing then click the Upgrade/Renew tab. You will notice that the pricing is automatically prorated for upgrades based on your next billing date and service level. You can also switch from monthly to yearly at any time.

Do you offer non-profit discounts or pricing specials?

We offer the same prices to all customers. We do not offer discounts of any kind and we do not run periodic sales. Our pricing remains competitive while we steadily add more features and functionality.

What happens when I cancel a paid account?

Once you cancel your account, you'll never be billed again. Your account will be reverted to the free service level on your next billing date. Your forms and data will remain in your account. Many of our customers use us for only a few months of the year and we fully support this.