The show follows workers on the East Coast Mainline as they deal with major incidents causing disruption on the railway, carry out engineering works, and help passengers.On the programme this evening, the teams face challenges as varied as responding to shoplifting and the threat of terrorism, to dealing with on-track incidents.

At the Rail Operating Centre in York, LNE route control manager Jerry Dickinson responds to a disruption-causing dewirement, while elsewhere mobile operations manager Stewart McGrath is seen inspecting the site of a reported bridge strike.

Signaller Tom O’Boyle will talk about the importance of vigilance when clearing level crossings, and viewers will watch him as he controls train movements and level crossing barriers to allow trains to pass over them safely and protect the public.Safety is the most important aspect of my job. I’m tasked with making sure that trains have a safe path to travel along and that members of the public are protected from trains at level crossings.

We work really hard to get people where they need to be on time. When a disruptive incident occurs, we look at lots of different ways to make up the time and reduce delays for passengers.

I hope the documentary will be a real eye opener and show people all that goes in to keeping the railway running. There are quite a lot of urban myths about the railway, so it would be great to dispel some of those.