Under Advanced settings, click Show hidden files and folders, and then click OK.

I clicked on Refresh and my sheet has not been updated.

There are three reasons for this:

The original data was downloaded for a defined date range, and the Current flag was not ticked. This means that newer data will not be downloaded onto this sheet. If Current was selected then the date range on the Excel sheet will be in red text, otherwise it will be in black text.

There are no changes to data within the date range selected, therefore the data remains unchanged.

The sheet has been moved from one workbook to another. In this instance there is an Excel limitation which prevents the properties relating to the sheet being moved across, and therefore it cannot be refreshed.

Contact and Feedback

How do I give feedback?

At ICIS we are always trying to make ICIS products and services better for you, As part of our continuous review process we ask our customers to provide us with feedback on how we are doing. To send us feedback please email csc@icis.com