Ask the Community

Can I cancel a payment that I've already sent?

You can only cancel an unclaimed payment that has a “Cancel” link next to it. If the payment you sent remains unclaimed for 30 days, it will be canceled automatically and refunded to you.

If the payment is completed, you won’t be able to cancel it yourself, as the recipient will already have received the money. To cancel a payment that has been completed, please contact the recipient and request a refund.

If you sent the payment using a Debit or Credit card, the refund will credit to the card used. It may take up to 30 days for the card to be credited. If you sent your payment using a bank account and the payment is canceled, it will be refunded to your PayPal balance.

You can only cancel an unclaimed payment that has a “Cancel” link next to it. If the payment you sent remains unclaimed for 30 days, it will be canceled automatically and refunded to you.

If the payment is completed, you won’t be able to cancel it yourself, as the recipient will already have received the money. To cancel a payment that has been completed, please contact the recipient and request a refund.

If you sent the payment using a Debit or Credit card, the refund will credit to the card used. It may take up to 30 days for the card to be credited. If you sent your payment using a bank account and the payment is canceled, it will be refunded to your PayPal balance.

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Can I cancel a money request or invoice that I've already sent to someone?
Yes. You can cancel a money request or invoice at any time:
Click Cancel under the pending request on your Summary or Activity page.
Confirm by clicking Yes.
Why is the payment I sent pending? What if I want to cancel it?If you sent a payment or made a purchase that is pending or unclaimed, that means the recipient hasn’t accepted it yet. Only payments that are sent to unregistered or unconfirmed email addresses and mobile numbers may be canceled. These payments will have a status of “Unclaimed” and Refund or cancel paymentHere is some helpful information about refunds and canceling payments: Requesting a refund Contact the seller directly. Access your Activity page, click the payment you sent to the seller to view the recipients contact information. If your seller doesn’t agree to refund your money, you may be able How do I cancel a Billing Agreement?
Use the following steps to cancel a Billing Agreement:
Click Settings at the top of the page.
Click Payments.
Click Manage pre-approved payments.
Select the merchant's name or email address.
Click Cancel.
If the payment has already completed, you can request a refund from the seller.
Will an email be sent to my buyer when I cancel a Money Request/Invoice?No. To avoid confusion, no cancellation email will be sent when you cancel a Money Request or Invoice.How do I report unauthorized PayPal account activity?If you notice a transaction that you didn’t authorize, let us know right away in the Resolution Center: Go to the Resolution Center. Click Report a Problem. Click the transaction you want to report and click Continue. Select "I want to report a transaction that I didn't authorize." How do I request a refund?You can request a refund of a completed payment by sending the seller an email. Ask the seller to go to the Transaction Details page for your transaction and click Issue a refund. You can request a refund up to 180 days after you pay for your item. How do I cancel my PayPal Payments Pro account?If you're a merchant and would like to cancel your PayPal Payments Pro account, please contact Business Support to deactivate it at 888-883-9770 between 7:00 AM to 8:00 PM CST or send an email to vt@paypal.com. Be sure to include your PayPal Manager login to identify the account to cancel. Also I don't have a PayPal account. Why did I get an email from PayPal that I received a payment?PayPal is an account-based system that allows members to send online payments to anyone with an email address or mobile number. If you received a payment notification from PayPal, someone may have sent a payment to you. You can accept the payment by clicking Sign Up at the How do I receive money?Payments are sent to you using your email address. If a payment has already been sent to you, you should have received an email notification letting you know that you've received a payment. If you have a PayPal account, log in to your account and click Activity at the When I make an eCheck payment, when will the money be debited from my bank account?An eCheck is an electronic funds transfer from your bank account to another customer’s PayPal account. It is used to fund a payment that is sent from your PayPal account. It's like writing a check, but you send it electronically. Your payment will show as pending until the Can I remove my backup payment method after I have sent an Instant Transfer payment?After you have sent an Instant Transfer payment, you may not remove the backup payment method associated with that transaction until the transaction has been completed. You can choose the backup payment method before you send your payment. Log in to your PayPal account. Click Send Money. Enter How do I cancel an automatic payment or billing agreement?Here is how to cancel an automatic payment or billing agreement with a merchant:
Click the Settings icon beside "Log out."
Click Preapproved Payments.
Select the payment, and then click Cancel.
How do I cancel a subscription?Cancelling a subscription cancels all future scheduled payments of that subscription. A subscription can be cancelled up until the day before the next scheduled payment. Click the Settings icon next to "Log out." Select Preapproved Payments under "Payment settings." Select the merchant whose agreement you want to cancel What does the status of my sent payments mean?Here are some definitions to help you understand the status of a payment you send: Canceled: You canceled your payment, and the money was credited back to your account. Cleared: Money from an eCheck that you sent has been deposited in the recipient’s account. Cleared by Payment How do I cancel my Enhanced Recurring Payment billing agreement?Here's how to cancel your Enhanced Recurring Payment billing agreement with PayPal: Click the Settings icon next to "Log out." Click Preapproved payments. Click Cancel Enhanced Recurring Payments. Please note that you’ll still be able to accept payments from customers who are already enrolled, but future sign-ups to