Practice News

Please contact your Pharmacy for your medication refills. For improved customer service, we are now utilizing E-Prescribing and can electronically submit most refills directly to your Pharmacy.

In an effort to provide the highest quality of service, we now offer automated courtesy calls to remind you of upcoming appointments.

Practice Description

Welcome to Southview Internal Medicine. We are an Internal Medicine Practice providing medical care for adult patients over the age of 18. Our doctors are board certified in Internal Medicine and are faculty members of the University of Rochester School of Medicine and Dentistry.

Since we are part of the Center for Primary Care, we work closely with the region's top specialists at Highland Hospital and the University of Rochester Medical Center.

Southview lnternal Medicine is a well-established practice that serves Brighton and all of Rochester. Our physicians and staff are committed to providing patients with the most comprehensive, highest quality primary care possible.

We believe all of our patients should become active and informed partners in their health care. Therefore, we work with all of our patients to provide the information and understanding they need to make the very best decisions.

The best medicine means more than providing the most advanced treatments. We believe it also means meeting your individual needs in a prompt, courteous, and patient-centered way.

Appointment Information

We feel that it is important for you to be seen by a doctor who knows you and understands your concerns. That's why we'll do our best to make sure that you can see a doctor when it's convenient for you. If your doctor is not available when you call for an appointment, you may be offered an appointment with a different physician in our office. We offer same day appointments for patients with urgent problems.

Your cooperation in arriving on time for your appointment helps us stay on schedule. We strive to provide each patient with the highest quality care. In the event that our schedule is delayed, please rest assured that you will also get personalized attention during your appointment.

If you must cancel your appointment for any reason, please call at least 24 hours in advance. That will allow us to offer the appointment to another patient.

Prescription Refills

Please allow 48-72 hours for all prescription refills.

Call your pharmacy and ask them to transmit the refill request to us electronically or fax the refill request to your doctor's fax number. The pharmacy will provide us with all the information needed to refill your prescription.

After Hour Care

Southview Internal Medicine provides 24-hour telephone coverage for emergencies and urgent problems. If you have an emergency/urgent problem after regular office hours, please call your doctors number and you will be connected to the answering service. The answering service will ask for information about your medical problem, will take your phone number, and have the doctor call you back.

Billing

Co-payments should be made at the time of your visit. You can pay with cash, personal check or credit card and you now have the ability to pay your hospital or physician bill online at Online Bill Pay.

You will be billed for any services not covered by your insurance company.

If you have questions regarding your bill, please call the number listed on the bill and the staff will be happy to answer your questions.

Insurance

We accept most types of insurance including Excellus Blue Cross-Blue Shield, Preferred Care, Aetna, Medicare, Medicaid as well as others.

Please notify our office if your insurance coverage changes. Bring your insurance card with you to your appointment; we will need the new information printed on your insurance card.

We are committed to providing excellent health care for everyone. Financial hardships should never stop you from getting the medical care you need. The Charity Care Program helps those who are unable to pay medical bills. If you feel you need help, please call the Charity Care customer service staff at (585) 758-7650 or out of area toll free 1-888-925-4301.

URMC Teaches

The physicians at Southview Internal Medicine are board certified in Internal Medicine. As faculty members of the University of Rochester School of Medicine and Dentistry, our physicians participate in the teaching of medical students and residents, and continue their own learning by participation in hospital teaching conferences, meetings and other educational activities.

As part of our doctors' teaching responsibilities, medical students and residents may occasionally be present in the office seeing patients. They are directly supervised by your doctor.

If you prefer not to have a student or resident involved in your appointment, please let us know and we will be happy to accommodate you.

Office Information

After Hours:
If you need medical care after office hours or on the weekends, please call your doctor's number. The answering service will ask for information about your medical problem, take your phone number, and have a doctor return your call.