If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

The Right Purchase
I was a little apprehensive about buying lamps from a catalog. I've been looking for two lamps for my family room for almost a year now. When I saw the gourd lamps, they caught my eye. I absolutely love my new lamps. They compliment my new furniture that was easier to find than lamps. Delivery was faster than I expected, the lamps were in excellent condition and displayed within ten minutes. I've been a customer of Ballard for quite some time now and they always come through for me. Merchandise was delivered in perfect condition. I would definitely recommend these lamps
November 8, 2012

I liked the lamp when all the defects were corrected.
Maybe it was just my bad luck but the first lamp I received had a bent saddle and the shade sat crooked. I had to send it back. The second lamp I received had a large flaw in the fabric of the shade as well as a dirt? streak on the shade. I was tired of packing it back up and having to take it to a UPS store (no pick-up offered) so I accepted a discount on the shade. You did not have any shades the right size to replace it with. I had to shop around in my local area to find a shade which cost me $10 more than the credit I received. You need better oversight on this product.
March 23, 2015

Nice as a Bedside Table
I ordered the lamp in the beige color to be used on a bedside table. This is a large lamp, but for the table I have it on it works just fine. I like the soft, calming color. Nice addition to our guest bedroom.
January 1, 2015

Perfect size for nightstand
We just love this lamp. Looked all over to find the right size and color. This lamp is beautiful!
October 23, 2014