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Highlights of the U.A.E.
GOVERNMENT STRATEGY
2011-2013
Putting Citizens First
An Accountable, Lean, Innovative, and Forward-Looking Government
We will continue steadily and consistently in implementing
what we have adopted in terms of the strategies and plans”
HH Sheikh Khalifa bin Zayed Al Nahyan
President of the United Arab Emirates
Highlights of the U.A.E.
GOVERNMENT STRATEGY
2011-2013
The goals are clear, the road is paved and the clock ticks; there is
no place for hesitation. There are many who talk…we accomplish”
HH Sheikh Mohammed Bin Rashid Al Maktoum
UAE Vice President, Prime Minister and Ruler of Dubai
PREFACE
PREFACE
01 | U.A.E. GOVERNMENT STRATEGY
Highlights of the U.A.E.
GOVERNMENT STRATEGY
2011-2013
It gives me great pleasure to see that the concept of strategic planning in the UAE
Government has become one of the main and deep-rooted pillars in all government
entities. Uniﬁed efforts and resources are used to achieve speciﬁc goals and objectives
inspired by the vision of the country’s wise leadership, within a clear time frame and with
accurate measures.
The UAE Government launched its ﬁrst strategy in 2007, inspired by the National Work
Program of HH Sheikh Khalifa bin Zayed Al Nahyan, President of the UAE. It is without
doubt, that this strategy has realized many accomplishments despite the challenges that it
faced. We have proven that government work, based on planning, execution, and
excellence, is key for the wellbeing of the country and its citizens.
Today, as we present the key highlights of the second cycle of the UAE Government
Strategy for the years 2011-2013, rest assured that this new cycle has come to build on the
successes of the previous strategy. We will continue in our achievements, while adjusting to
emerging needs and realities. It will actively contribute towards achieving the UAE vision in
2021, when we celebrate the golden jubilee of our beloved Union.
Through the key highlights of this strategy, you will notice that our national priorities have
not changed. We are adamant in ensuring the highest standards of living for UAE citizens;
by raising the standards of education and healthcare, furthering social development, and
enhancing government services. We will always count on our loyal and dedicated human
capital, in order to achieve our vision of being the best, and further ameliorate the global
standing of the UAE.
May Allah guide us in achieving the best for our country and our people.
Mohammed Bin Rashid Al Maktoum
U.A.E. GOVERNMENT STRATEGY | 02
INTRODUCTION
INTRODUCTION
03 | U.A.E. GOVERNMENT STRATEGY
Highlights of the U.A.E.
GOVERNMENT STRATEGY
2011-2013
Charting the next stage of the country’s journey leading to the celebration of the Union’s golden
jubilee, HH Sheikh Mohammed bin Rashid Al Maktoum launched the UAE Vision 2021. This
Vision is inspired by the principles of the UAE founding fathers, and guided by the National Work
Program launched by HH Sheikh Khalifa Bin Zayed Al Nahyan, President of the UAE.
The UAE Government Strategy 2011-2013 lays the foundations to achieve the UAE Vision 2021.
It forms the basis upon which the Federal Entities develop their strategic and operational plans,
and consists of seven general principles, seven strategic priorities, and seven strategic enablers.
The strategic priorities and enablers are not fully comprehensive but comprise the major focus
areas for the government. Each strategic priority and enabler includes general main directions
and speciﬁc sub-directions - which combined lead to the fulﬁlment of the relevant main
direction - and which the government will work to achieve during this strategy cycle.
7
General
Principles
7
Strategic Priorities
7
Strategic Enablers
• The seven general principles steer the work of the UAE Government and apply across all strategic
priorities and strategic enablers.
• The seven strategic priorities are the themes that deﬁne the priorities of the UAE Government
over the coming three years.
• Finally, the seven strategic enablers direct how the machinery of the UAE Government must
operate in order to fulﬁl its strategic priorities.
03
U.A.E. GOVERNMENT STRATEGY | 04
GENERAL PRINCIPLES
1. GENERAL PRINCIPLES
05 | U.A.E. GOVERNMENT STRATEGY
Highlights of the U.A.E.
GOVERNMENT STRATEGY
2011-2013
The UAE Government Strategy 2011-2013 strives to ensure that all Government work is
conducted according to a set of guiding principles that puts citizens ﬁrst and promotes an
accountable, lean, innovative, and forward-looking Government.
The seven general principles that will steer Government work are as follows:
• Enhance the role of Federal Entities in devising effective regulations and integrated policies
by successful planning and enforcement
• Enhance effective coordination and cooperation among Federal Entities and with Local
Governments
• Focus on delivering high-quality, customer-centric, and integrated government services
• Invest in human resource capabilities and develop leaders
• Promote efﬁcient resource management within Federal Entities and leverage dynamic
partnerships
• Pursue a culture of excellence through strategic thinking, continuous performance
improvement, and superior results
• Enhance transparency and accountable governance mechanisms throughout the Federal
Entities
U.A.E. GOVERNMENT STRATEGY | 06
STRATEGIC PRIORITIES
2. STRATEGIC PRIORITIES
07 | U.A.E. GOVERNMENT STRATEGY
Highlights of the U.A.E.
GOVERNMENT STRATEGY
2011-2013
• Cohesive Society and Preserved Identity
• First-Rate Education System
• World-Class Healthcare
• Competitive Knowledge Economy
• Safe Public and Fair Judiciary
• Sustainable Environment and Infrastructure
• Strong Global Standing
U.A.E. GOVERNMENT STRATEGY | 08
COHESIVE SOCIETY
AND PRESERVED IDENTITY
Social cohesion, family stability, and national identity constitute the priorities
of the UAE Government. Therefore, the Government will promote
community cohesion, preserve the UAE National Identity, and encourage an
inclusive environment that integrates all segments of society while upholding
the unique culture, heritage and traditions of the UAE. The Government will
lead the transformation from the current social welfare system to a social
development system in which all social policies are integrated.
The UAE Government’s strategic directions that work towards a cohesive
society and preserved identity are summarized as follows:
• Foster community cohesion by developing a community cohesion strategy,
encouraging an inclusive environment that integrates all segments of society,
and promoting integrated community centers
• Nurture Emirati families by encouraging marriage between Emiratis,
increasing family stability, upholding family values, and empowering Emirati
women
• Emphasize the National Identity by spreading the core pillars of National
Identity, preserving and propagating the use of the Arabic language,
promoting the UAE’s culture, heritage and tradition, embedding values of
religious moderation, and encouraging and promoting authentic UAE
principals
• Upgrade into a social development system by transitioning from social care to
social development, ensuring integrated social service policy-making, and
upgrading the quality of social services
• Accommodate the housing needs of Emirati Nationals by ensuring access to
adequate housing for eligible Emiratis, and encouraging the development of
integrated neighborhoods
• Promote social responsibility by encouraging voluntary work, encouraging
individual and corporate social responsibility, and developing the regulatory
framework of civil societies and cooperatives
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Highlights of the U.A.E.
GOVERNMENT STRATEGY
2011-2013
FIRST-RATE
EDUCATION SYSTEM
The UAE Government gives special attention to the future generations. Hence,
it will develop teaching systems, methods and staff to ensure the reduction of
student drop-out rates, and contribute to the development of student skills.
The Government will also develop student’s knowledge, instill learning and
work values in them, and prepare them for college life. It will also work to
improve the quality of higher education to ensure that it yields graduates who
are equipped with the skills required to fuel the growth of the country.
The UAE Government’s strategic directions to achieve a ﬁrst-rate education
system are summarized as follows:
• Develop students’ skills, knowledge, and readiness for higher education by
implementing proper governance in the education system, improving
preschool education, school curriculum and assessment, enhancing the
productivity and efﬁciency of administrative and academic staff, improving
the learning experience, pursuing the accreditation of private and public
schools, and applying standard international examinations
• Promote student retention, educational attainment, and values by reducing
student drop-out rates, promoting community and parental involvement in
student education, encouraging extra-curricular activities, improving
educational guidance and counselling in schools, promoting a culture of
self-education, work values and educational values, and encouraging sport
culture and competitions in schools and universities
• Improve the quality of higher education and ensure accessibility by deﬁning
and coordinating the roles of public universities, enhancing higher education
curricula and teaching methods focused on empirical research, accrediting
and monitoring public and private universities to global standards,
encouraging university outreach programs, diversifying sources of funding for
public higher education institutions, and enhancing the effectiveness of
Emirati student scholarship programs
U.A.E. GOVERNMENT STRATEGY | 10
WORLD-CLASS
HEALTHCARE
The UAE Government aims to ensure access of all citizens and residents to
primary health care, and to improve the quality of healthcare services
provided in the country to global standards. It also seeks to reduce lifestyle
diseases and increase the readiness of the health system to deal with epidemics
and health risks.
The UAE Government’s strategic directions to build a world-class healthcare
system include the following:
• Ensure universal access to healthcare services by ensuring availability of
healthcare services in all regions, and developing health insurance and
implementing scheme
• Provide world-class healthcare services by improving governance in the
healthcare system, enhancing healthcare services, medical diagnosis and
operations while leveraging partnerships, pursuing the accreditation of
hospitals and other healthcare providers in the UAE, and upgrading the
standards for healthcare professionals
• Reduce epidemic and health risks by promoting a healthy way of life that
reduces the prevalence of diseases, strengthening preventive medicine, and
developing readiness to deal with health epidemics
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Highlights of the U.A.E.
GOVERNMENT STRATEGY
2011-2013
COMPETITIVE
KNOWLEDGE ECONOMY
The UAE Government will continue to encourage innovation, research and
development, and to strengthen the regulatory framework of key sectors
while encouraging emerging high-value added sectors in order to enhance the
UAE’s competitiveness, develop its business environment, and ensure
consumer protection. It will also raise the efﬁciency, ﬂexibility and
productivity of the labor market through the development of the national
labor force and strengthening their leading role in the economy. It will also
encourage the formation of small and medium enterprises, and reduce
marginal activities in the economy.
The UAE Government will focus on the following strategic directions that
work towards a competitive knowledge economy:
• Encourage participation and enhance capabilities of the Emirati work force by
matching the education system with labor market requirements, increasing
participation of Emiratis in the work force, improving the capability and
productivity of the Emirati work force, developing vocational training,
enhancing and enforcing Emiratization programs, and encouraging the
creation of job opportunities in the Northern Emirates
• Increase efﬁciency, ﬂexibility and productivity in the labor market by
developing and integrating labor market planning, improving labor market
mobility, discouraging marginal activities and low productivity jobs, and
supporting employment shift towards high value sectors
• Enhance the regulation of key existing sectors and encourage emerging new
sectors by strengthening the regulatory framework of key existing sectors, and
supporting emerging and existing high value-added economic sectors
U.A.E. GOVERNMENT STRATEGY | 12
COMPETITIVE
KNOWLEDGE ECONOMY
• Support SME development by creating the proper legislative environment
that stimulates and promotes SMEs, and developing and promoting
entrepreneurial mindsets
• Attract and retain talent by customizing policies to facilitate the attraction
and retention of highly qualiﬁed talent
• Improve the business environment by enhancing the ease of doing business
across the UAE
• Promote exports and enforce the UAE’s position in international trade by
diversifying trading partners and composition of exports, and encouraging
high value-added industrial sectors through modern and effective policies
• Promote and enhance innovation, research and development by promoting
intellectual property (IP) development and protecting IP rights, enhancing
research and developing talent - especially Emiratis - that are aligned with
national priorities, providing incentives and encouraging cooperation with
the private sector and international institutions in innovation and applied
research, exploring new channels of funding for research, and building and
disseminating a database of research conducted within the UAE
• Ensure consumer protection by developing policies to protect consumer
rights
13 | U.A.E. GOVERNMENT STRATEGY
Highlights of the U.A.E.
GOVERNMENT STRATEGY
2011-2013
SAFE PUBLIC AND
FAIR JUDICIARY
The UAE Government aims at safeguarding public safety and security from all
threats at all times, and providing assurance to the public on national security,
reduced crime rates, and rapid response to emergencies. It also seeks to
guarantee the rights of individuals and businesses through a fair and effective
judicial system.
The UAE Government will guarantee a safe public and fair judiciary through
the following strategic directions:
• Safeguard public safety and security and ensure national emergency readiness
by ensuring national security, maintaining public safety, enhancing emergency
readiness, strengthening border control, and promoting road safety and
reducing trafﬁc accident rates
• Improve the efﬁciency and effectiveness of the judicial system by improving
governance of the judicial system, attracting qualiﬁed judges and experts -
especially Emiratis - to the judicial sector, modernizing judicial services through
improving systems and procedures, enhancing judicial inspection, adopting
alternative arbitration systems, and establishing specialized courts and
developing specializations in judges and staff
U.A.E. GOVERNMENT STRATEGY | 14
SUSTAINABLE ENVIRONMENT
AND INFRASTRUCTURE
The UAE Government will ensure environmental sustainability and protection,
and the conservation of natural resources. It will tackle the world’s
environmental concerns by reducing pollution, conserving ecosystems, and
promoting an eco-friendly mindset. The Government will also work to
integrate and optimize its strategic infrastructure.
The UAE Government will succeed in its endeavours to achieve a sustainable
environment and infrastructure through the following strategic directions:
• Respond effectively to climate change and environmental hazards by
mitigating and adapting to the impact of climate change, ensuring compliance
with the UAE’s international environmental obligations, ensuring an effective
response to UAE-speciﬁc environmental challenges, and improving food
security
• Conserve natural resources and promote diverse ecosystems by conserving
energy and promoting the use of renewable and alternative energy sources,
ensuring water sustainability, and protecting and nurturing marine life, animals
and ﬂora
• Safeguard a healthy and clean environment and reduce pollution by reducing
carbon footprint, setting laws and regulations to reduce air, water and land
pollution, promoting a preventative approach to waste generation and
management, and promoting eco-friendly mindsets and practices
• Optimize strategic infrastructure and encourage multi-modal transport
throughout the UAE by coordinating and regulating air, land and sea
transportation modes and ensuring efﬁciency across the UAE, and
standardizing and unifying transport infrastructure speciﬁcations across the
UAE
15 | U.A.E. GOVERNMENT STRATEGY
Highlights of the U.A.E.
GOVERNMENT STRATEGY
2011-2013
STRONG
GLOBAL STANDING
The UAE Government will continually develop and enhance its strong global
standing by highlighting the positive status of the UAE locally, regionally, and
globally in different arenas.
Therefore, the UAE Government will emphasize its strong global standing
through the following strategic directions:
• Enhance and improve the global standing of the UAE by strengthening the role
of UAE diplomatic missions abroad, strengthening the role of the UAE foreign
policy to support the Government’s strategic directions in trade and
investment, ensuring alignment of Federal Entities with the UAE’s foreign
policy and international obligations, enhancing the role and representation of
the UAE in international organizations, and ensuring effective representation
in the ﬁeld of humanitarian aid
• Promote positive positioning of the UAE internationally by tracking and
improving UAE international ranking in various sectors, monitoring and
maintaining a positive image of the UAE in international and regional media,
continuing to promote labor rights and combat human trafﬁcking, and
achieving success on an international scale in various sectors (government,
sports, culture, etc)
U.A.E. GOVERNMENT STRATEGY | 16
STRATEGIC ENABLERS
3. STRATEGIC ENABLERS
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Highlights of the U.A.E.
GOVERNMENT STRATEGY
2011-2013
• Skilled Human Capital
• Customer-Centric Service
• Efﬁcient Financial Management
• Good Institutional Governance
• Dynamic Government Networks
• Effective Legislative Process and Integrated Policy-Making
• Effective Government Communication
U.A.E. GOVERNMENT STRATEGY | 18
SKILLED
HUMAN CAPITAL
The UAE Government will focus on the development of its human resources,
and the related systems and processes in the Federal Government. These
directions would be undertaken within a comprehensive human resource
strategy that aims at building effective human resource planning while
ensuring the retention and motivation of skilled human talent.
The UAE Government will work towards developing skilled human capital
through the following strategic directions:
• Develop a comprehensive human capital strategy for the Federal Government
and improving HR processes and systems
• Attract people with relevant skills and characteristics to the Federal
Government by establishing strategic workforce planning capabilities,
including development of a comprehensive database of Federal talent,
increasing Emiratization rates within the Federal Government, and elevating
the proﬁle of the Federal Government as a great place to work
• Retain and motivate human capital in the Federal Government by establishing
a motivating and innovative employee workplace, enhancing a performance
culture and merit-linked rewards, and developing career planning mechanisms
• Improve the capabilities and skills of Federal Government employees by
developing a comprehensive training framework, providing general managerial
skills training, developing and providing specialized training in select areas, and
enhancing the leadership capabilities of federal employees
19 | U.A.E. GOVERNMENT STRATEGY
Highlights of the U.A.E.
GOVERNMENT STRATEGY
2011-2013
CUSTOMER-CENTRIC
SERVICE
All Federal Entities will move towards focusing on their customers and
understanding their needs. Government services will be designed,
re-engineered, and streamlined to meet all the needs of different customer
segments and their expectations. These government services will be provided
through innovative and effective channels, which address their customer’s
requirements and ensure their access to high quality services.
The UAE Government will satisfy its customers by transforming its services to:
• Provide a seamless and high-quality customer experience by accelerating
transition towards e-Government, adopting customer segmentation, enabling
convenient access to Government services through innovative and
customer-friendly delivery channels, re-engineering and streamlining
processes for quality and timely government service delivery, and integrating
government service delivery
U.A.E. GOVERNMENT STRATEGY | 20
EFFICIENT
FINANCIAL MANAGEMENT
The UAE Government will ensure the sustainability of its ﬁnancial resources
through achieving optimum utilization of ﬁnancial resources and increasing
revenues. It will also focus on updating the existing ﬁnancial regulations and
procedures while enhancing transparency and ﬂexibility within an appropriate
and effective governance framework.
The UAE Government will work to achieve efﬁcient ﬁnancial management
through the following strategic directions:
• Ensure sustainability of Federal Government ﬁnances and optimize income by
aligning ﬁnancial resources to strategic priorities, optimizing ﬁnancial
resources, asset utilization, and the administrative backbone, exploring
opportunities to increase Federal Government revenues, developing a
long-term ﬁscal planning framework, and planning long-term capital
expenditure needs
• Modernize Federal Government ﬁnancial systems by modernizing internal
ﬁnancial processes, systems and tools, modernizing budgeting process
mechanisms, and promoting ﬁnancial ﬂexibility of Federal Entities within a
sound governance framework
• Promote a transparent ﬁnancial management system by unifying and
modernizing Federal Entities’ accounting standards, and improving the
efﬁciency of ﬁnancial reports and the integrity of ﬁnancial information
21 | U.A.E. GOVERNMENT STRATEGY
Highlights of the U.A.E.
GOVERNMENT STRATEGY
2011-2013
GOOD
INSTITUTIONAL GOVERNANCE
Good institutional governance will be instilled by the development of
governance systems in ministries, authorities, and federal institutions
throughout the Federal Government. The Government will also develop
ﬂexible and highly efﬁcient organizational structures. It will also focus on
decentralization and granting government entities more authority and
ﬂexibility with a view to enhancing managerial efﬁciency.
Accordingly, the UAE Government will adopt the principle of good
institutional governance to:
• Enhance the overall governance framework within the Federal Government by
optimizing Government institutional set-up, improving internal governance of
Federal Entities, and fostering a culture of accountability
U.A.E. GOVERNMENT STRATEGY | 22
DYNAMIC
GOVERNMENT NETWORKS
The UAE Government will focus on creating effective coordination and
cooperation among Federal Entities, and with local entities, and encouraging
strategic partnerships with the private sector and NGOs.
The UAE Government will build an interactive network according to the
following strategic directions:
• Improve inter-government integration and coordination mechanisms by
strengthening coordination, cooperation, and integration among Federal
Entities, enhancing the effectiveness of federal-local coordination councils,
and ensuring implementation of national priority policies and relevant
regulations in Free Zones
• Encourage strategic partnerships within an adequate regulatory framework by
developing an institutional framework for public-private partnerships (PPPs),
and enhancing the regulatory framework for establishment and operation of
NGOs
23 | U.A.E. GOVERNMENT STRATEGY
Highlights of the U.A.E.
GOVERNMENT STRATEGY
2011-2013
EFFECTIVE LEGISLATIVE PROCESS
AND INTEGRATED POLICY-MAKING
The UAE Government will focus on improving the efﬁciency of the legislative
process and ensuring the development of high quality legislation. In addition,
it will adopt an integrated approach to policy-making based on data and
statistics, evidence, and consultation with the concerned stakeholders. The
Government will also work to enforce policies through appropriate follow-up
mechanisms.
To this end, the UAE Government will focus its efforts according to the
following strategic directions:
• Improve the efﬁciency of the legislative process and ensure quality of
legislation by speeding up the legislative process, ensuring the quality of
legislation and by-laws, enhancing the consultation process that supports the
legislative cycle, and selectively reviewing legislation, decrees, and decisions
• Develop and implement an integrated policy development mechanism by
ensuring alignment of cross-sectoral policies developed by various Federal
Entities, assessing the cross-sectoral impact of policy proposals, encouraging a
culture of statistical analysis and evidence-based policy-making, and
encouraging consultation of relevant stakeholders in policy making
• Leverage collective knowledge and improve the quality of data and statistics
by developing a national statistics system and a comprehensive statistical
database, and facilitating information exchange between Government Entities
U.A.E. GOVERNMENT STRATEGY | 24
EFFECTIVE
GOVERNMENT COMMUNICATION
The UAE Government will focus on full and effective utilization of all
communication channels in order to build an interactive relationship with the
community and the media based on the principle of transparency. In addition,
the Government will build a uniﬁed identity and speak in clear messages to
the media. Based on public opinion surveys and fact based media research, the
government communication will help in decision making, policy formulation,
and strategy development and implementation.
The UAE Government will promote effective government communication by
focusing on three strategic directions:
• Enhance the visibility and credibility of the Federal Government by fully
utilizing existing and new communication channels to reach all key segments,
and ensuring fact based communication and media engagement in a
proactive manner
• Create a distinct and uniﬁed Federal Government identity by developing and
implementing uniﬁed standards for the Federal Government’s identity
• Enhance the role of communication in policy-making and cultural change by
utilizing communication as an input to policy-making and strategy
development, leveraging communication to support policy execution,
promoting internal communication tools, and building communication
systems, capacities and skills
25 | U.A.E. GOVERNMENT STRATEGY
www.uaecabinet.gov.ae