New benchmark survey for Indian express delivery market

Triangle Management Services, the leading international mail and express research consultancy, is to extend its express survey expertise to embrace the fast growing Indian express market.

Triangle has extensive experience in surveying express, parcels and pallet markets, with benchmark reports covering the UK, Germany, France, Spain and Saudi Arabia all published in the last couple of years.

Triangle’s regular national express surveys explore the views of shippers using these services, and investigate those factors that differentiate and benchmark carriers from the shipper's perspective. The surveys are unique in that the competitor benchmark facility is designed to run alongside carriers’ own customer satisfaction surveys to enhance, provide a high level check, and reinforce their own research.

In common with the other Triangle country surveys, this Indian project surveys shippers of both domestic and international consignments (the sample for India is 1,200 shippers), and examines the key factors which they use to distinguish between the various express carriers active in the Indian market, such as problem resolution, price changes, information exchange and the importance of offering a wide range of services.

Other sections of the report analyse the shippers' usage, awareness and opinions of the most significant carriers, rating them across a range of criteria such as the quality of their transport service, marketing, sales and customer care effectiveness. The survey also looks at the selection criteria considered by shippers and any service improvements they would like to see.

The report, which will utilise clear graphs, diagrams and easy to read carrier benchmark tables, is expected to be published by June 2007. The report will be essential reading for both domestic and international express parcel carriers, including those currently operating in India and those looking to enter this market. Anyone interested in the benefits of subscribing to this first Indian Express benchmark survey is recommended to contact Triangle's Express Director, Robin Parr-Davies as soon as possible, as the fieldwork is schedule to start in March 2007, at robin.parr.davies@triangle.eu.com.