Attachments in Community

Even with a small file size it would be nice to have attachments. Sharing a save file, a product .log file, etc. Right now even if it's a tiny file I have to either open a ticket, open an e-mail chain, or host it on Drive/Dropbox and link to it.

54 Comments

I'm happy to share that the product team has resumed development on the Community platform. Please continue to upvote and share detailed comments for the features you'd most like to see them prioritize. Thank you for your feedback!

Our research found that very few non-image attachments were used in our old product. Adding other types of attachments have some security implications, so we would have to assess those before we could implement it.

I'd like to recommend if we can have attachments that customer can directly access the attachment without having to log into Zendesk. For example, when they receive outlook notification in regards to comments with attachments is it possible for them to download the attachment directly as a file and not to have to click on the link to the attachment.

Sorry might have posted under the wrong category. Yes it is for Zendesk ticket attachments.

This is my first time in posting a comment as I did not have access to do so before. I've received feedback from Zendesk support that I could send this an improvement feature for future Zendesk updates / versions.

I'd like to second this request regarding attachments in the community. That'd solve a lot of difficulties with attachments for many of our users. Please consider adding it (optional setting with customisable extensions would work as well).

This is also critical for us. One of the key features we are missing for our user community is that ability to share files with one another (crystal reports files, csv files, doc files, xls files for example).

It's one of the biggest reasons we aren't getting near the activity in our forums as we'd like because our users can't share this information with each other. Our current proposed work around is to create a new category with sections and allowing our users to create articles in those sections....but that's less than ideal since it then appears as part of our standard help center but in reality, isn't really part of it since it's user driven....

I've just been asked by our Customer Success team about attaching files to Community. We want users to be able to share their guides to our software with each other. These guides are all in Word and PDF format. Most of our users don't have access to somewhere they can upload files to for linking purposes, so they'd need to attach directly.

We've been trying to get users engaged in our Community, and now they want to but we can't offer the functionality!

We could use this feature also. We just started with a community for a group of loyal customers. I would like to attach (for instance) Powerpoint and Word documents (meeting minutes) to a post. Now I think about working around this by making a specific page in the Knowledge base that will host the file..

Ideally I would like be -as an admin- able to select the kind of files that I allow end-users to upload in a post.

I believe that attachments were able to be added to comments in the old Knowledge Base. We moved to the new Help Center last week and I am trying to add an attachment that a customer added right before we flipped the switch and I can not do it. Would be great to have this ability back!

We would love this, and echo the problems mentioned above, we're trying to encourage clients into our forum / help centre, only to be hit with this restriction ... is anyone from Zendesk going to get back to us? I noticed another post on similar lines dating back to 2011 .. five years later and still no progress?

We are launching a new Community/Forums site (as part of moving the web portal to the help centre) and would love to use the existing Zendesk platform for the Forums. Our users will need to share files to make this successful, and so this feature is important to us. Please consider how we can attach files other than images.

We have already had customers ask how to attach our product's files to forum posts. In our previous forum, we were able to use this feature to help clients share work with each other and also to promulgate official responses--including examples--to customer questions. Is this item on the roadmap yet? If it is, when will it be delivered?

Enabling users to add attachments in the community is critical for us. I can't believe you have a viable product without this, when you compare Zendesk community to other forum like offerings out there.

Can we have an update on this? I'm looking at enabling our community and a big sticking point is not being able to upload file types other than images. Our customers would like to share product related files, .log files etc.

Then again, we also need this functionality. We would like our customers to share meeting minutes and powerpoints. Because this is not possible at the moment, I see them posting screenshots of their powerpoints. Meeting minutes and PDF files are shared by a Google Drive link. That is not what we want; we would like to have it all in one place.

Hello - I'd like to also suggest that Zendesk bring back the functionality to attach documents into the communities. Our users like to share documents and the most recent legislation with one another. Further, our team has a big need to share product guidance documentation with our users within the community. We have others teams that would like to use also use zendesk communities for their users but are hesitating to because of this gap in functionality.