SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location

*Estimated Shipping Time

United States

10-30 Business days

Canada, Europe

10-30 Business days

Australia, New Zealand

10-30 Business days

Central & South America

15-30 Business days

Asia

10-20 Business days

Africa

15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)

Your order did not arrive due to exceptional circumstances outside the control of whitelabel (i.e. not cleared by customs, delayed by a natural disaster).

Other exceptional circumstances outside the control of https://whitelabel.love

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Write a Review

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A***a

24 Feb 2019 01:52

polecam.! OK! solid & fast !

R***o

23 Feb 2019 18:49

Great

Customer

23 Feb 2019 10:16

The product is very beautiful slightly in size in the slightest. Remote Control olması extra nice. Shipping da sıkıntı did not. Satıcı work to the customs know without inserting my address, reached. Yaklaşık 10-15 days arrived. Teşekkürler KBAYBO

E***a

23 Feb 2019 08:59

more than I expected

Customer

23 Feb 2019 06:22

Good product but packaging is not good. The product is very soon arrived can't say also packaging very weak, broken the prospect of defiant. control, lights vs sıkıntısız. Recommend.

J***a

23 Feb 2019 02:44

Very fast delivery to your door. Everything works fine.

F***i

23 Feb 2019 00:24

Good product, like

A***a

23 Feb 2019 00:15

It 'S super fast-3 days. Good pairs. All color light work.

C***z

22 Feb 2019 13:11

Works nicely, with few drops of essence, extends by whole home

E***a

22 Feb 2019 12:40

Simply delight!!! Goods will be delivered in a week. Packed well, quite a bit of flattened box. Complete, there is a measuring cup and manual in English. Looks very cool thing, light soft, noisy, with аромамаслами is great! Thank you very much and Ali for the goods! Hope will please long придолго!!!