Rostrvm’s award-winning technology is in the house!

Rostrvm’s award-winning technology is in the house!

We’ve been using our knowledge and experience gained from over 30 years in the contact centre industry to develop dynamic applications suitable for specific industry needs. If you’re wondering how flexible we are, here’s an example:

The social housing sector is now using rostrvm technology to reap big benefits when tackling the seismic changes brought about by welfare reform and the introduction of Universal Credit.

Effective communications with tenants and efficient working practices have never been more important for housing associations and social landlords since the responsibility for rent payment was put into the tenant’s hands rather than theirs. The potential for increases in costs in order to chase mounting rent arrears, for example, is huge.

Midland Heart was one company which wanted to ensure customers were communicated with well and so they implemented rostrvm for Housing. They use an outbound dialling system to automate and increase contact with customers by phone and text message.

Midland Heart has recently won the ‘Most Innovative Housing IT System’ category at this year’s Housing Innovation awards for the proactive rostrvm for Housing technology.

Gary Hardy, Director of Housing Operations at Midland Heart, said: “The dialler system has changed our day-to-day operations and approach to customer contact with a 300% rise in contact since project launch.”

As well as rent arrears, rostrvm for Housing helps achieve results in areas such as Rent Collection, Appointment Management, Process Management, Customer Service and Management Information.

This is one industry sector – if you’d like some ideas on how we could innovate a solution for you, call us on 01483 494 690 or email via enquiries@rostrvm.com

WHAT PEOPLE SAY…

“There are numerous advantages to having a shared service with rostrvm; firstly, contact centre advisors can work at any of the three sites, whichever is convenient, and they can also work from home. This provides massive flexibility.”

EK Services

“The rostrvm system offers flexibility with the way we handle customers calls with the automation of specific transactions, intelligent routing, means we can do more without having to spend more!”

West Bromwich Building Society

"The Customer Service Centre isn’t just about handling large volumes of calls efficiently; it’s about taking ownership and dealing with customers’ problems effectively”

Nottinghamshire County Council

“Working with rostrvm has been very straightforward. They have taken the time to understand what we need and delivered exactly what we need.”

Nottinghamshire County Council

“rostrvm CallGuide technology allows us to capture information from people who are phoning us, emailing us, dropping in to see us, faxing us or sending an SMS.”

London Borough of Wandsworth

“The callback facility means that our customers perceive that they are getting a high quality service whilst giving us the control to handle the call volumes.”

London Borough of Wandsworth

“The dialler solution ensures productivity and structure for our agents, whilst it provides the business with reporting in order to lever performance and maximise our campaign strategy.”

Fidessa group PLC

“We called on a number of technology suppliers to see what they could offer and chose Rostrvm because they could provide everything we needed at a very competitive and cost-effective price.”

EDF Energy

“We would recommend rostrvm to another call centre and we have other companies come to our site to see it in action - it’s a great piece of kit which suits our needs”

First Choice Holidays

“We are delighted with the increase in productivity overall, and the improvement in customer satisfaction levels and staff motivation.”

Canterbury City Council

“rostrvm has given us the opportunity to talk to more people and therefore convert a higher ratio of insurance quotes”

Autonet Insurance

“rostrvm has given us the opportunity to talk to more people and therefore convert a higher ratio of insurance quotes.”

Autonet Insurance

“It is crucial that the technology infrastructure that we operate reflects the same ability to move quickly to take advantage of any opportunities. The rostrvm product is ideally suited for that environment.”

Asia Risk Technologies

One of our customers used rostrvm DeskTop on a mixture of legacy applications and has reduced the time and hassle required to handle a data entry and processing task from 12 minutes to 45 seconds!

"For team leaders the management information is useful in one to one reviews. It allows us to easily show how Officers are performing as individuals and in comparison with the team."

London Borough of Wandsworth

"If you have a new idea, Rostrvm will make it work. Their applications open up so many new avenues for us and ensure we stay ahead of the game…"

One-Sure Insurance

“We are pleased with the way the project is going and look forward to a long-term relationship with rostrvm"

Aquira

“You and the team at Rostrvm helped me solve a problem caused by a third party within 2 hours and without mentioning that it wasn’t your API changed. Your help was much appreciated."

Support user

“We chose Rostrvm for several reasons: it has impressive credentials in the marketplace and the capability to deliver to our needs."