skmoats

I've tried emailing a few times regarding my missing items and have never heard back. Is there a number I can call? I've contacted UPS and there was only one box out of four shipped. How do I get my packages???

inkycatz

skmoats wrote:I've tried emailing a few times regarding my missing items and have never heard back. Is there a number I can call? I've contacted UPS and there was only one box out of four shipped. How do I get my packages???

Hi there,
We do not have a customer service number, but we can alert customer service to be on the look out for your issue.

tempt

I also have been having issues with my order on Sep 14 (Ord:41298379). I have sent an email to service@woot.com and did get one initial reply about a replacement shipment. Since then, I still have not got any info about replacement or follow-up. I have sent 2 follow-ups and received no reply. I do want the shirt, but am at the point of considering calling my credit card company to dispute the charge. Please advise what else I should do or who I should contact.

inkycatz

tempt wrote:I also have been having issues with my order on Sep 14 (Ord:41298379). I have sent an email to service@woot.com and did get one initial reply about a replacement shipment. Since then, I still have not got any info about replacement or follow-up. I have sent 2 follow-ups and received no reply. I do want the shirt, but am at the point of considering calling my credit card company to dispute the charge. Please advise what else I should do or who I should contact.

We have alerted Member Services regarding your issue and hope that helps.

slayher

I've been wooting here for about 2yrs. & yes there $5 shipping is slow as Christmas sometimes. But I can't blame them all the time. I used to for a company in shipping/handling dept. Fed Ex is not as reliable as they make it. Serveral times more than I can count costumers complained that there packaged hadn't been shipped & demanded a replacement. Eventhough I personal handed the items to driver. So be easy, breath & enjoy the deals. Besides you can always dispute with your credit/debit card holder ;-).

justinables

Sorry tempt,
Mondays can get pretty hairy here.
As far as your order, I have put in a replacement to be sent. If you havent already, you might want to spruce up your shipping/billing addresses. Any little thing upsets smartpost labels (i know, i know, smartpost) Let us know if you need anything else!

snaxx719

I was trying to return an item I purchased from Woot. I was given an email response saying they would send me a complimentary return label. Yet I was not able to print it out. I have tried to contact Woot again, yet they have not responded. All I want is to return the defective product and get a refund!

ROGETRAY

snaxx719 wrote:I was trying to return an item I purchased from Woot. I was given an email response saying they would send me a complimentary return label. Yet I was not able to print it out. I have tried to contact Woot again, yet they have not responded. All I want is to return the defective product and get a refund!

Sorry to hear that you are still experiencing issues. I've forwarded your issue onto Member Services again. They should be contacting you soon!

inkycatz

chaotickinesis wrote:I've sent several emails during the last 2 weeks requesting updates on a refund for an item I shipped back nearly a month ago. I have yet to receive any response.

Hey there,
Sometimes spam filters like to mix up emails from woot.com with delicious and nutritious spam and eat them. Have you checked your spam filter? I'm going to figure you probably have, but if you haven't, please check and give them another message. You should get an auto-reply when you mail in so if you don't get that either, let us know.

chaotickinesis

inkycatz wrote:Hey there,
Sometimes spam filters like to mix up emails from woot.com with delicious and nutritious spam and eat them. Have you checked your spam filter? I'm going to figure you probably have, but if you haven't, please check and give them another message. You should get an auto-reply when you mail in so if you don't get that either, let us know.

I have checked spam regularly. When I sent emails using the support form, I have received automated replies as well as prompt human replies. However, sending an email to both service@woot.com and support@woot.com has never led to any reply.

inkycatz

chaotickinesis wrote:I have checked spam regularly. When I sent emails using the support form, I have received automated replies as well as prompt human replies. However, sending an email to both service@woot.com and support@woot.com has never led to any reply.

We've alerted support@woot.com to this issue, and hope we can get your issue resolved soon for you (it can take a day or two during a M-F week for them to reply, so you know). In the meantime, thank you for your patience and understanding (we forum mods can only pass along the messages, we have no access to your issue, so you know).

wootsalot

Hey guys. This is the first shipping issue I have had and can't seem to get an answer. I ordered a TV on 28 Oct (order #41953006) to replace a broken one. I emailed customer service today and they say they can't tell me when - if ever - it will ship. Their answer is that is is being shipped by a vendor so they just don't know. Come on Mr. High Tech Computer Savvy Woot I know you better than that. Please I am begging you I am really tired of watching TV on my computer. At least try to get an answer for me.
Thanks

joseyamamoto

I bought a kodak camera a month ago, it came defective.
I received an RMA from woot and mailed camera to woot a month ago using the RMA.
I did not heard anything from woot, even after sending multiple status request.
Now I dont have the camera and I dont have my money back either with nobody to help me from woot.
Josellama2000

jianguo72

joseyamamoto wrote:I bought a kodak camera a month ago, it came defective.
I received an RMA from woot and mailed camera to woot a month ago using the RMA.
I did not heard anything from woot, even after sending multiple status request.
Now I dont have the camera and I dont have my money back either with nobody to help me from woot.
Josellama2000

same here. I returned Netro xv-21 to woot.com with RMA and return label on Oct,29 and sent several status request emails to them. No any response from them!

justinables

joseyamamoto wrote:I bought a kodak camera a month ago, it came defective.
I received an RMA from woot and mailed camera to woot a month ago using the RMA.
I did not heard anything from woot, even after sending multiple status request.
Now I dont have the camera and I dont have my money back either with nobody to help me from woot.
Josellama2000

Hey joseyamamoto,

After 5pm lurking CS staff here:

Looks like your account was refunded on 10/26. Double check your records and email us at support@woot.com if you still have an issue. =)

abbyalligator

I bought a women's large shirt. Received a men's large instead. I need to return it or something. I've written customer service twice with no reply. Getting super impatient with this......
Order #41986176
1st CAS-57979-M3K1L2
2nd CAS-66269-R7X7T4

ThunderThighs

abbyalligator wrote:I bought a women's large shirt. Received a men's large instead. I need to return it or something. I've written customer service twice with no reply. Getting super impatient with this......
Order #41986176
1st CAS-57979-M3K1L2
2nd CAS-66269-R7X7T4

Thanks,
Catherine
[mod: email removed]

Hi there. You can look at the tag to see if you got a men's or women's shirt:

Dark blue on the top tag around the ! logo = men's.
Light blue on the top tag around the ! logo = women's.

tgr5m

Woot Customer Service does blow. I have ordered about 5 or 6 things off Woot and have had problems with at least 2 of them.

Yesterday I ordered the Dyson, but made a mistake entering the address I was sending it to (wrong zip code). I sent them a message within 5 minutes that I made a mistake... but get a response today that it's already been shipped.... except 6 hours later and there is no tracking number. So now I will wait a week, the item will not be delivered because it will go to the wrong state, and I will be trying to figure it out again in a week.

Woot! should wishbone check addresses to at least ensure that zip codes and states match as well as let you fix orders on the fly. They are owned by Amazon, you can do it on Amazon's site.

ThunderThighs

cerase5 wrote:I have a case number but no response. I ordered an item and received a confirmation Email but it is not in Stuff You Bought. And I have not received it. How do I find out what happened to my order????

Please allow one to two business days for a response. Be sure to check your spam folder as well.

cerase5

tgr5m

tgr5m wrote:Woot Customer Service does blow. I have ordered about 5 or 6 things off Woot and have had problems with at least 2 of them.

Yesterday I ordered the Dyson, but made a mistake entering the address I was sending it to (wrong zip code). I sent them a message within 5 minutes that I made a mistake... but get a response today that it's already been shipped.... except 6 hours later and there is no tracking number. So now I will wait a week, the item will not be delivered because it will go to the wrong state, and I will be trying to figure it out again in a week.

Woot! should wishbone check addresses to at least ensure that zip codes and states match as well as let you fix orders on the fly. They are owned by Amazon, you can do it on Amazon's site.

As predicted, my vaccuum has finally arrived in the wrong state... hopefully Woot gets back to me soon.

bethannejohnson

Good luck with their customer service. I have been trying to email them for almost a month every week and no response...once they have your money they forget about you and que sa ra sa ra....I am now on the hook for a product that has no support and I spent $600 and I am going to have very dissapointed grandkids because they can't return an email...horrible horrible customer service....there is no number to call them back as I have looked everywhere..if they do have one it's not for customer service.

tgr5m

I still have not received a follow-up email on the vaacuum in the wrong state, but it looks like my item is being redirected to the correct state! Thanks Woot! or UPS! or whomever actually fixed my order for me!

(I still think it is possible to implement a check for this upfront, I am sure other customers have made or will make this same mistake)

mperez92

I ordered a Razer Keyboard on November 15 and UPS still says that they are waiting for the package. I've always gotten my packages from woot fairly quickly, and even if my package were to take a little longer that would be fine. But it seems like my package hasn't even shipped out after 2 weeks of waiting and that's ridiculous. And I've already emailed support twice.

inkycatz

mperez92 wrote:I ordered a Razer Keyboard on November 15 and UPS still says that they are waiting for the package. I've always gotten my packages from woot fairly quickly, and even if my package were to take a little longer that would be fine. But it seems like my package hasn't even shipped out after 2 weeks of waiting and that's ridiculous. And I've already emailed support twice.

Order #42198036

Thanks for the heads up, we appreciate your patience. (We also recommend checking your spam folders for any replies. The spam monster has a horrible thing about getting cold and uses emails to stay warm, see. So that might have happened to you.)

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