Office headsets case studies

Perfection is always relative: Users have different expectations from their headsets and speakerphones depending on their needs. For professional users, that need is to communicate as effectively as possible.

With Sennheiser's range of headsets and speakerphones, the combination of exceptional HD sound, quality design and build - and focus on real-life usability - offers the best performance possible in busy offices, call centers and unified communications environments.

No more background noise

ABN AMRO experienced Sennheiser

“Our headset specialist made the selection. With the first few tests, we couldn’t really tell the difference between the brands. Then they brought up the Sennheiser headsets. The difference was enormous. It was clear that these were the best.”

In 2010, Deutsche Telekom, the leading German-based telecom provider, decided to consolidate its customer support operations (DTKS). The company planned to reduce its existing contact centers from more than 60 to only 33, but maintain its 14,220 customer support agents. Deutsche Telekom considered the comfort of its customer support agents of paramount importance in these new state-of-the-art contact centers.

“What's also nice about these headsets is that they're very light and portable, so you can easily bring them with you on a business trip.” She would never want to work without headsets again. “With a headset I can multitask. Your hands are free to take notes. We all have our own headset. I can keep them in a locker in the office, but I can also take them with me if I want to work at home or in another place.”

“Customer contact has definitely improved,” explains team leader Kor Boelsma. “The fact that you can understand the customer perfectly, makes the conversation a lot more natural. Previously, you were more concerned with trying to understand what the customer was saying but this is no longer necessary. You can be engaged in the conversation and busy with the system at the same time, enabling you to help the customer all in one go.”