Freedom of Information and Protection of Privacy Office Service Standard

The Justice Cluster Freedom of Information and Protection of Privacy Office coordinates the administration of the Freedom of Information and Protection of Privacy Act for the Ministries of the Attorney General and Community Safety and Correctional Services. The Office’s responsibilities include: coordinating and responding to access requests; liaising and mediating with the Information and Privacy Commissioner of Ontario on appeals, privacy complaint investigations and privacy breaches.

Pledge

The Freedom of Information and Protection of Privacy Office is committed to service excellence and aims to provide high quality service in a responsive way to the public.

Performance Objective

It is our goal to complete Freedom of Information requests within the 30-day statutory timeframe and extended statutory time limits.

Performance Results 2014

In 2013-14, the following performance was achieved:

In 2014 the following performance was achieved:

94.8 % of Freedom of Information Requests were completed within the 30-day statutory timeframe This target exceeds the OPS benchmark of 80%. The target for 2015 is set at 90%.This performance result also reflects the Ministry’s performance against the Service Standard Pledge.

Complaint and Redress Mechanism

The Freedom of Information and Protection of Privacy Office welcomes feedback about meeting our service standard.

Feedback or concerns about meeting our service standard should be communicated in writing to the Coordinator, Freedom of Information and Protection of Privacy Office, Corporate Services Management Division. All reasonable efforts will be made to resolve any concerns brought forward in a fair and consistent manner.

We will respond to complaints about meeting our standard within two business days from the time the complaint is received. Feedback will be used to facilitate continuous improvement to the quality and delivery of our services, and to better understand our clients’ needs.

The Freedom of Information and Protection of Privacy Act, sections 38(2) and 41(1)(b), allow us to collect and use the information provided in your complaint about the Freedom of Information and Protection of Privacy Office’s services. We do this to make sure we are providing the best customer service possible. Some of the information that you provide may be your personal information. We will use this information only to review, investigate and respond to your complaint. We care about protecting your privacy. If you have any questions about the complaint process, please use the contact information above.