Death by a thousand cuts: Usability problems add up

Daniel describes working on a critical application with multi-year, continuous development and a couple hundred internal users. I’m currently helping a client incorporate automated unit testing for a similar enterprise application, and Ive helped teams manage the fixing of the same kinds of problems.

Daniel describes how a multitude of small usability problems add up to make the application all but unusable, one user even describing himself as a victim of the system.

He has some good insights into what’s wrong and suggestions on how to prevent the mistakes. He also provides a sample of approaches on how to fix existing problems.

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Who Should Read Tyner Blain?

These articles are written primarily for product managers. Everyone trying to create great products can find something of use to them here. Hopefully they are helping you with thinking, doing, and learning. Welcome aboard!