What if they can't hear you?

If you have a basic phone that can make and receive calls, and you can't hear
other voices but others can hear you, you may be able to make a simple repair
yourself.

If the phone has a modular (plug-in) handset cord, remove it and replace it with
a handset cord that you know works properly. If this solves the problem,
congratulations.

If your phone cord is hard-wired rather than modular, you can still replace it,
but you'll have to open up the handset and the body of the phone. You won't need
any special tools -- just a screwdriver and a longnose pliers.

One indicator that the cord is at fault is to wiggle it at various points from
one end to the other. If your voice briefly comes back or you hear
crackles, you know the cord is bad.

If it's modular cord, there's also a chance of a failure of a jack it plugs
into, either in the handset or the base of the phone. Do some wiggling and
looking around. We have
replacement jacks
to fit into the phone base, as well as thehandset.

Before you spend any money or get involved in complex surgery, unscrew the
mouthpiece cap. If you just bought an old phone, make sure there actually is a transmitter in it. If you need a new
transmitter, you can
order one from us.