Responsible for providing general and specialized housing assistance and supports for the Housing Department. Triage phone cases from various sources including: ABCD’s central and neighborhood sites, State and government agencies, representatives from public elected officials, community organizations, hospitals and self-referrals. Conducts intake and assessments on clients referred and/or walking into the housing department. Run a monthly housing information/search group. Schedule community trainings and outreach activities for ABCD neighborhood sites and community centers requesting housing search guidance. Assist with clients’ housing searches by providing applications and other resources. Refer clients to resources to help sustain housing i.e.: childcare, education, job-training, financial literacy, fuel assistance, weatherization, food, furniture, clothing, transportation, legal referrals, medical care, counseling, parenting skills and other services in their community which impact their ability to obtain or maintain permanent housing. Provide weekly and monthly reports. May supervise interns and/or volunteers. Perform other related duties as assigned from time to time.

Job Qualifications:

Minimum of a high school diploma or equivalent, with up to 12 months of experience with thorough knowledge of housing/housing search, tenant’s rights, housing subsidies and housing law required. Bachelor’s degree preferred. Must have excellent written and verbal communication skills. Ability to handle various assignments required. Must have the flexibility of working some evenings if necessary. Must possess a valid driver’s license. Bilingual skills a plus. Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.