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Hi,
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!

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Connect to the internet by connecting a Ethernet Cable to the Laptop and the Wireless Access Point/router. Open the Device Manager, Network Adapters, Click on the wireless adapter, is it enabled? yes or no? Yes, update driver. reboot laptop. Is your Wireless Access Point securied? unplug the wireless access point , wait for 30 seconds or so, plug in, wait for selftest, reboot laptop. You didn't supply the Laptop Make, Model or the OS you are using?

You can remove or change the Window's User oradministrator's password. You need access to a computer with Internet access todownload the Hiren's Boot CD and burn it onto a CD.
Then insert this CD into the laptop/computer and boot upthe laptop/computer with the Hiren's CD and follow the instructions.
There are very useful utilities CD and it a Linux boot CDwhich contains quite a lot of Utility programs including a password removalprogram.
Click on one of these links todownload HIREN'S BOOTCD :-
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Toshiba laptops come with recovery disks utility built in. you can ether do it by accessing toshiba recovery disk creator. if you do not have access to your os then you have to contact toshiba support or find some one with same laptop and ask them to create recovery for you.