We’re currently investigating what is causing issues logging in and using the publishing platform. We’ll update this post when we have more details to provide.

UPDATE – April 4, 2014 – 12:50AM – Several servers in our application layer are being overloaded with invalid requests. We’re working on filtering them out and mitigating the issue. We appreciate your patience.

After spending several months in a “beta preview” state the Libsyn 4 interface is officially now in beta and starting on Monday, February 10th it will become the default interface. This means that upon logging in to your account you’ll be taken directly to the new Libsyn 4 interface. The feedback we’ve received from the 1200 or so of you that have used the interface has been very positive and we really appreciate it. To coincide with making it the default interface you’ll see some new features in Libsyn 4 starting on Monday, most notably: Tumblr On-Publish and a Quick Publish widget in the dashboard.

The ‘old’ Libsyn 3 interface will still be available to switch to and use if needed. Please be aware that the Libsyn 3 interface is being phased out and will removed later this year. We highly recommend that you start using the Libsyn 4 interface as soon as you can.

Last but not least we are changing the way our storage archive and quota reset process works. Right now when you upload a file it will count against your quota for 30 days and while this has worked well for us it can be confusing to understand. Starting on Monday your storage quota will now reset on the 1st of every month. As a bonus we’ll be resetting every ones quota on Monday, February 10th to celebrate Libsyn 4 becoming the default interface.

Our support team will have the day off tomorrow 12/25 and also New Years Day 1/1. Please be understanding if ticket response times are higher than normal around those two days. Members of our admin team will be on-call to handle any urgent system-wide issues.

On behalf of the team here at Libsyn we wish everyone a Happy Holidays and a Happy New Year!

If you’ve recently started a new podcast and haven’t submitted it to iTunes yet you need to do that today or wait until the 27th. Also during the 21st to 27th window changes to show level metadata (images, show title, show description, etc) and the release of new episodes will be delayed and slower than normal in showing up in the iTunes Store.

Due to the holiday weekend our support staff will be working a limited schedule over the 4-day weekend, so please be understanding if ticket response times are slower than normal. Members of our admin team will be on-call to handle any urgent system-wide issues.

On behalf of the team here at Libsyn we hope everyone enjoys their Thanksgiving weekend!

We’re investigating an issue that’s causing media uploads to fail. The interface will show the upload succeeded but if you try to download the file you’ll get a 404 error. Uploads via FTP are working so if you need to get something published ASAP use FTP for the time being. We’ll update this post shortly with more details.

UPDATE 2PM EST – We are still working on the issue, for the FTP workaround we recommend uploading to the /public directory and then going in and manually editing the post that gets automatically created.

UPDATE 2:40 PM EST – The issue with uploads not working has been resolved. If you uploaded a file that you are getting a 404 error on you will need to re-upload it for it to work correctly.

Our backend is currently experiencing some abnormal slowdowns and latency that may cause slowness in the dashboard and with publishing. We are aware of the issue and are working to rectify the issue as soon as possible.

We will post an update once the situation is resolved.

UPDATE 4:45 PM EST – We are still investigating the issue at this time. We do apologize for the inconvenience and we are working hard to resolve it.

UPDATE 8PM EST – Everything should be back to normal now, we apologize for the issues

Last week we rolled out an update to the Libsyn 4 Beta preview. This update brought support for Linkedin to our On-Publish feature. While you can publish to the Linkedin destination in the classic Libsyn interface you must switch to the Libsyn 4 interface to setup the Destination. Click here for our guide on setting up Linkedin

The update also included the “Previously Published” section that’s the Libsyn 4 version of “Previous Posts” section in the classic interface. You still can’t publish new episodes or edit existing ones from Libsyn 4 but you can see the listing of all your previously published episodes and all the associated information about that episode. See our KB article here for more details.

The last major feature included in last weeks update is a new File Manager tool. This tool will show you all the media files and assets currently uploaded for your show. Please see our KB article for more details.

You can switch back to the classic interface anytime by clicking the “Dashboard” button.

Remember this is a Beta Preview of the upcoming Libsyn 4 interface so don’t expect everything to work correctly. Please report any bugs or send any comments relating to Libsyn 4 to: beta@libsynsupport.com