"I spoke with the sales staff at the dealer requested additional information to proceed with the purchase, waited several days for the pre owned sales manager to call back and email dealer specific documents. I eventually gave up"

"Great customer service and Great prices. I knew what I wanted and they had it ready and waiting on me when I showed up after driving 8 hours to get the Jeep I wanted. Thank you Thompson Chrysler Dodge Jeep Baltimore!"

"I had been looking online at several different vehicles/models, so keeping tract mentally
of all online prices, I had researched, I lost track. Eventually decided to go do a test
drive on several. While out, I remembered this vehicle was also one I liked
and decided to stop and check it out. It had a big Window Sticker stating "no haggle price"
of $19,466. I was also informed by the dealership sales person, that what they advertise
online was the same on the lot. I liked the vehicle, and bought it, paid cash. I did still
haggle a bit once the tax, tags & title process was included. to knock the amount down
to an even dollar amount. But image my surprise, when I got home to see the online price, I
should of only paid $18,999. No wonder they didn't complain to agree to my figure.
Not only was the price higher, but paid taxes on that price. It was several hundred dollars.
I have contacted them expressing all the above. Now it has left a sour feeling on that
dealership. What should of otherwise been a good experience, now ruined. I have suggested
to them that they refund the overcharge, being it was a cash sale. I have yet to hear back
as to any resolution or not, been two days. Being patient, if they resolve or prove to my satisfaction,
where I'm in error from what I paid, I will come back and correct my feelings, but if not this rating stands."

"I did not purchase this vehicle however, the salesman was very nice. Patient. He answered all my questions. We test drove the vehicle and then he showed me other cars I may be interested in. He gave me various options. He was friendly and smile the whole time. "

"Purchase went very smoothly with a follow up phone call to arrange for some additional cleaning of the car. Had the car inspected by a mechanic and it was in great shape.Carfax provided by the dealer. We were able to negotiate a lower price."

"Called and inquired about a couple of vehicles that I was really interested in online. They were 2 hours away so I tried to strike a deal over the phone. We didn't reach a deal then they were suppose to come up with a counter offer and they never did. I called they said they would send it email never received it and they never got back to me. I would not do business with if they paid me. Very unprofessional left a bad taste in my mouth."

"Responsive to emails and phone call conversion. Drove 140 miles after being convinced of the high quality of the suburban. On first inspection the frame was rusted badly and there was a large dent in the body. Vehicle was so misrepresented that I didn't even test drive. Dealer did try to find something else that would replace what we went to see. Follow up calls were responsive to my complaint. Overall felt severely lied to. Not likely to view or visit cars from this dealer again."

"The entire staff, including the receptionist, from the initial sales representative, the sales manager, the senior sales manager, and the financial "closer", were phenomenal throughout the entire process! I wasn't pressured; I was given several options; and, the end result was very satisfactory. I would definitely recommend Safford Chrysler/ Dodge/ Jeep to others. An "A+" organization."

"Basic experience we came in with our $ in hand so there wasn't too much to negotiate neither was there too much offered. I was disappointed that they didn't do my 1st oil change or offer any type of service related assistance driving off the lot, but overall it was a positive experience.
"

"When I showed up to test drive, they were helpful. When we got to talking numbers and I said I would have to go home and think about it and I had other things I had to take care of first they got rude and told me to wait they could get it lower. Never asked if my wife could or wanted to co-sign. They just figured she would. I asked for my keys to leave and I didn't get them back until the end. I waited for almost 2 hours, the salesman was on his phone the entire time. "

"They tried to haggle me on the advertised price by saying the internet is not the actual car price, which is completely misleading...they tried to tell me the car was actually $4000 more than the Internet price listed...and what made it even worse is that in person the sale price on the car wasn't $34k but instead $33k....just horrible, but I assume they have so much business they don't need to sell cars! "