Ability to analyze and design, or improve, an organizational process, including incorporating
the principles of quality management and customer satisfaction. (Process Management
and Organizational Design)

Ability to consider the business, demographic, ethno-cultural, political, and regulatory
implications of decisions and develop strategies that continually improve the long-term
success and viability of the organization (Strategic Orientation)

Domain 3: Business and Management Knowledge

Ability to hold people accountable to standards of performance with the long-term
good of the organization in mind. (Accountability)

Ability to implement staff development and other management practices that represent
contemporary best practices, comply with legal and regulatory requirements, optimize
the performance of the work force, including performance assessments, alternative
compensation and benefit methods, and the alignment of human resource practices and
processes to meet the strategic goals of the organization. (Human Resources Management)

Ability to see the potential in and understand the use of administrative and clinical
technology and decision-support tools in process and performance improvement. (Information
Technology Management)

Ability to understand and explain the regulatory and administrative environment in
which the organization functions (e.g., CMS; JCI; NCQA; antitrust; Stark I and II).
Includes the ability to understand and explain corporate compliance laws and regulations
(e.g., physician recruitment, billing and coding practices, antitrust, conflict of
interest, etc.). (Legal and Regulatory Application and Assessment)

Ability to understand and use statistical, economic, epidemiological, and financial
methods and metrics to set goals and measure clinical as well as organizational performance;
commitment to and employment of evidence-based techniques (Performance Measurement)

Domain 4: Political and Community Development

Ability to align one’s own and the organization’s priorities with the needs and values
of the community, including its cultural and ethnocentric values and to move health
forward in line with populations-based wellness needs. (Community Orientation)

Ability to demonstrate ethics, sound professional practices, social accountability,
and community stewardship. (Professionalism)

Domain 5: Communication

Ability to speak and write in a clear, logical, and grammatical manner in formal and
informal situations and to prepare cogent business presentations. (Communication Skills)

Ability to understand other people including hearing and understanding the unspoken
or partly expressed thoughts, feelings, and concerns of others as well as the ability
to communicate one’s position with others. (Interpersonal Communication and Understanding)

Domain 6: Leadership

Ability to work cooperatively with others as part of a team or group, including demonstrating
positive attitudes about the team, its members, and its ability to get its mission
accomplished. (Collaboration)

Ability to persuade and convince others (individuals or groups) to support a point
of view, position, or recommendation. (Impact and influence)

Ability to see oneself as a leader of others, from forming a top team that possesses
balanced capabilities to setting the mission, values, and norms, as well as holding
the team members accountable individually and as a group for results. (Team Leadership)

Belief and conviction in one’s own ability, success, and decisions or opinions when
executing plans and addressing challenges. (Self-Confidence)

Strives for improvement and is “results” oriented. (Achievement)

Ability to anticipate obstacles, developments, and problems by looking ahead several
months to over a year. (Initiative)

Dr. Daniel Dominguez, MHA program director and professor, recounts the history of
the degree.