"your license has expired" on Zone Alarm Free v13

Hello... been waiting for a reply to this problem because I have the same issue with the free version - ZoneAlarm Free Firewall version: 13.2.015.000.
I have tried cleaning and administrator installs but always get "your license has expired" message as soon as I install. Nothing I do seems to help and installing previous versions delivers the same result.
Grateful for any advice or assistance.

Re: "Protection Expired" Message on Free Install

Originally Posted by David

Hello... been waiting for a reply to this problem because I have the same issue with the free version - ZoneAlarm Free Firewall version: 13.2.015.000.
I have tried cleaning and administrator installs but always get "your license has expired" message as soon as I install. Nothing I do seems to help and installing previous versions delivers the same result.
Grateful for any advice or assistance.

Hi;

Note: I have Moved your Post into it's own Thread because your issue is Different than the Original poster..

I am very sorry you are having problems with ZA and hopefully I will be able to find a solution for you.

There are several things that can cause this issue..

1. Not being logged in as Administrator when Installing or Uninstalling..

2. Corrupt Download and or install of ZA..

3. if your Computer Date/Time has changed or not correct setting can cause License Expired Error.

However, the FREE ZA versions does not have a License?
This usually means that at one time you installed a trial Paid version of ZA and did not properly Uninstall it?

4. other 3rd party Security programs can conflict with ZA or Block ZA from installing properly..

Re: "your license has expired" on Zone Alarm Free v13

The only reason for receiving that message is that your ZA still reads an old configuration. i.e. your OS does not allow the files to be removed or you have not followed correctly the instruction given. Go manually on the PC and remove everything that reads "checkpoint" or "zonealarm".

Another test you can do is to create a new user in the system (with admin permissions) and install ZA from there. You will not get the expire message.

Re: "your license has expired" on Zone Alarm Free v13

Thank you for your advice. I have been through and manually removed all traces of ZA in safe mode, deleted from the registry, cleaned and reinstalled ZA with no other 3rd party security software. Still though I get the same result.
I agree that there must be a file from an earlier installation that is preventing a clean install, but I cant find it or get rid of it.
I have 5 other PC's running ZA with no problems and I am not going to set up another user on a PC that only I use.
Grateful to receive any further advice or assistance with resolving this matter.... cheers