Like many other reviewers I have found them to be disorganized. No department seems to be able to communicate with the next (maybe they use their own phone service to communicate with each other? ).
Their systems seem to go into a meltdown if you want to ...
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Ciao members have rated this review on average somewhat helpfulCiao members have made 2 comments about this review View comments

...of my internet connection with TalkTalk but, when I had cause to contact their call centre, I was anything but happy with the service they provided.
I was obliged to call them because my issue, to do with movi ...
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Interesting & helpful review. It is so annoying when the customer service does not match the quality of the product - so I say to ALL Call Centre Managers - take note! by AlexDa

Advantages: Good service, professional engineersDisadvantages: Can be pricey. Hidden line rental costs on adverts

...that we live in a BT area, and that there are 7 of us in the family and it's the only provider that gives us enough broadband to satisfy all of us!
When I moved ...
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Ciao members have rated this review on average very helpfulCiao members have made 5 comments about this review View comments

Well presented review. When you're present contract comes to an end, though, it would be well worth your shopping around. Just telling BT you're thinking of leaving might get them to improve their offer - it did for me! by torr

BT HAVE DELETED ALL OF MY DISPOSABLE EMAIL ADDRESSES when they changed my email account from BTYahoo to the new BTmail system. There were approx 30 in total which were used by banks, building socs, shops, insurance and other companies to provide me with i ...
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Advantages: cheap, but then followed by lots of repercussionsDisadvantages: made to wait for ages for an answer, constant excuses

So I have had talktalk as a provider for my phone and internet since I lived in Gosport in September 2010, I then moved to Ely, Cambridgeshire in November 2011, and despite phoning and emailing them they were unable to transfer my phone and broadband unti ...
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Ciao members have rated this review on average somewhat helpfulCiao members have made 2 comments about this review View comments

While I understand you're upset - some of the words you've used could see your review deleted by Ciao, as you're not allowed to use words that could be considered libelous towards a company. by euphie

Advantages: Honestly, I cannot think of any!Disadvantages: Too many to list!

...have recently switched to BT. TalkTalk was probably the worst provider I chose in my entire life. The customer services have no idea how to speak English and understand what a customer wants. They will repeatedly call and hassle you and try to get money ...
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Ciao members have rated this review on average somewhat helpfulThere are 181 other reviews on this product: View other reviews

I signed up with talk talk 14 months ago when I got my first flat. I had seen them advertising their broadband on the TV for £3.50 a month which I thought was a bargain. I signed up online which took around 5 attempts as it kept freezing when I got to the ...
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Ciao members have rated this review on average very helpfulCiao members have made 4 comments about this review View comments

I'm yet to meet anyone in real life who had anything good to say about this lot. by anonymili

The worst customer service I have ever received.
A simple change of address which was supposed to be a few clicks meant hours on the phone to rectify their errors. As they could not solve their problems I cancelled the account and was charged for the pr ...
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Ciao members have rated this review on average somewhat helpfulCiao members have made 3 comments about this review View comments

Customer service is dire especially in communication orientated corporations - where communication is required. by 1st2thebar

BT is certainly the worst customer service I have ever experienced. I've been trying to change an account from my name to my Dad's name for almost 4 years without success. Another time they cut my line off my cutting the wrong button and then couldn't reconnect it for a month. I've never come across a worse company for customer service. That said, what you write here isn't really a broad review, just a few lines, so isn't really all that useful to someone looking for a landline provider. All the best, Mike. by MikeOCarroll

Advantages: no advantagesDisadvantages: terrible customer service,they are rude and ignorant

...found the advisors at the Post office home phone very rude and ignorant from start to finish, also I found them very uncoperative and unhelpful and if they say a manager is going to ring you back, don't expect anything because they do NOT ring back, I a ...
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I got accepted via Carephone Warehouse for phone and broadband, installation had to wait 2 weeks, plenty of time youd expect to recieve your phone number and account number, well no, your wrong there, my line has been installed and i still dont have my de ...
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Ciao members have rated this review on average somewhat helpfulThere are 181 other reviews on this product: View other reviews

AT&T was ok at first, but eventually just started giving outrageous prices. I's like for the same stuff the prices just went up. we never changed anything. But we simply just let that offense go. we thought hey they are joining with alltell so maybe it's ...
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Ciao members have rated this review on average somewhat helpfulThere are 8 other reviews on this product: View other reviews

After seeing a recent talktalk advert and being quite pleasantly surprised at their low prices, I did what most people in our financial climate did and went for the nice and cheap mega fast broadband.
Only to discover that the saying "you get what you pay ...
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Ciao members have rated this review on average somewhat helpfulThere are 181 other reviews on this product: View other reviews

My experience with talk talk started somewhat bad, but, despite often poor connection and recurring problems I managed after considerable time spent with incompetent technical support to sort out the recurring problems. So, this is not my main issue with ...
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Ciao members have rated this review on average somewhat helpfulCiao members have made 2 comments about this review View comments

talktalk is the best provider in the uk for home broadband,with free homesafe security and a forum to help customers with any problems as well as there great customer service team.The best deals are avaliable to all customers,not like other companys new c ...
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Ciao members have rated this review on average somewhat helpfulThere are 181 other reviews on this product: View other reviews