Is in global companies - from theory building to research execution

Bartłomiej Gawin
,
Bartosz Marcinkowski

Abstract

For many enterprises, internationalization plays a big role in their development process. To enter foreign market, global and
multinational organizations must be able to manage and organize operations in different countries, with different currencies,
time zones, suppliers and labor rules. To meet these challenges, organizations introduce and develop Global Information Systems. While the ERP, SCM and CRM systems lived to see numerous successful international implementations, the development
of industry−specific global systems remains a challenge. Information system for Facility Management (FM), built by SESCOM
company and then up−scaled from domestic to global IT tool, may act as a real−life example. However, lack of practical cases
and research in this domain makes such a development process difficult. In this paper authors describe the data collection approach and research method to understand and improve the development process of Global Information System for Facility
Management business domain.