Fullerton Manor Inn, Canada

"Hotelogix is a great tool for me to run daily operations and manage my hotel. It helps me get the latest updates, thanks to which I am better equipped to sell rooms and reduce cost. Hotelogix PMS is a highly organized system."

Guang Wang, Owner,Fullerton Manor Inn

About Fullerton Manor Inn

Inspired by the Mediterranean Revival style architecture, the biggest USP of this 31-room boutique hotel is its location. The Inn is 2.5 miles from one of the most popular points of interest in the world- the Niagara Falls.

Scenario and Challenges

In their initial days, daily operations were run manually at the Fullerton Manor Inn. They had to manually manage several operationally imperative tasks like handling reservations, cancellations, inventory distribution, etc.

However, they soon realized that manual management of the hotel’s operations is not a sustainable option, in light of the challenges they faced, like:

Results

Fullerton Manor Inn has been successfully using Hotelogix since 2018 and in this time, they have witnessed several positive outcomes and benefits. With the Hotelogix PMS, they have become more efficient and organized with their business operations. This was because they no longer had to rely on manual efforts to perform tasks that could be automated.

Here are some of the other crucial results they have witnessed since implementing Hotelogix PMS:

Hotelogix has adapted to our quick growth

We used pen, paper and Excel to run the business. We were drawn to Hotelogix because of its cloud based capabilities and simplicity. We are more organized now - the ability to have several users on multiple computers with FrontDesk active really makes a difference. The direct channel manager connection has really simplified the process for us.