Under My orders, Click on Digital Content. You will see the Office product you purchased. Even though you received a product key with your order, you will not need to enter it to activate your product. It will be automatically activated during installation.

Click on Install/Manage. You will be directed to your Office.com My Account page.

Click Install. If a dialog box pops up, click Run to start the installation. Follow the installation wizard instructions to finish installing Office.

Office will install in the background. You may start using Office programs during the installation. Please do not go offline or restart your computer while Office 2013 is installing.

Q: How do I purchase a full version of Microsoft Office when my trial version expires?

A: The easiest way to convert your trial version of Microsoft Office to a full version depends on the type of trial you have:

Trial versions of Office that are preloaded on your computer will display a link where you can convert to a full version at the end of your trial period. You can go here to choose the plan that’s right for you after your trial ends.

If you downloaded a trial version online, your trial will convert to an automatically renewing monthly subscription at the end of your trial. We’ll use the payment option you provided when you signed up. You can find out more at the Office trial offer sign up page.

You can always purchase the full versions of Office at Microsoft Store online or you can contact us at 1-877-696-7786 if you need help with your purchase.

Q: How do I download and install Windows 8 or Windows 8.1?

A: You will be prompted to download and install Windows 8.1 after you purchase it. However, if you need to download your product again or the download was interrupted, just follow these steps:

Q: What's the difference between 32-bit and 64-bit versions of Windows?

A: 32-bit and 64-bit refers to the way a computer’s central processor (essentially, its brain) handles information and the software that can run on that type of computer. You’ll want to check to see what version your computer uses since you can’t put software designed for a 64-bit system on a 32-bit system.

Note: Microsoft Office recommends using the 32-bit version of Office, even for 64-bit hardware. Read more.

To find out what type of system your Windows 8 or Windows 8.1 computer is using:

Swipe in from the right edge of the screen and tap Settings > Change PC settings > PC and devices >PC info.(If you're using a mouse: Point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings > Change PC settings > PC and devices > PC info.)

System Type will be "64-bit Operating System" if you’re using a 64-bit operating system.

System Type will be "32-bit Operating System" if you’re using a 32-bit operating system.

To find out what type of system your Windows 7 computer is using:

Click Start, right-click Computer, and then click Properties.

System Type will be "64-bit Operating System" if you’re using a 64-bit operating system.

System Type will be "32-bit Operating System" if you’re using a 32-bit operating system.

In the side menu, click Order history, then look for your purchase details.

Note: If you received a message saying that it may take up to 24 hours to process your order, or if your order is marked as pending in your order history, this means your order is being reviewed by our Order Verification Team for quality assurance. Once your order is reviewed it will be processed or you will be notified if there are any problems with your order.

If you need additional assistance, feel free to contact us at 1-877-696-7786.

Q: What if I have trouble downloading a product I purchased from Microsoft Store?

You can also contact us at 1-877-696-7786 if you need additional assistance.

Q: Where can I get help installing or using my Microsoft product?

A: Just visit http://support.microsoft.com, select the product you need help with, and then select the topic or category that best describes your question or problem.

Q: How do I get a disc copy of my downloaded Microsoft product?

A: You can purchase a Windows backup DVD from our Windows backup media site if you want to install Windows from a disc rather than download it over the internet.

For Office Home and Student 2013, Office Home and Business 2013 or Office Professional 2013, you can go to your account page, click on the Install from a disc option and then choose to purchase a disc or burn a disc.

Note: There are no backup media options for Office 365 Home, Personal, or University.

For other products, you can obtain replacement discs for a minimal fee by contacting the Microsoft Supplemental Parts Department at 1-800-360-7561, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.

Feel free to contact us at 1-877-696-7786 if you need additional assistance.

Q: How do I get support for a PC or tablet with Microsoft Signature purchased from Microsoft Store?

A: Just give us a call at 1-877-696-7786, select the option for Signature Support, and we’ll be happy to help.