Notice about the change to DHL international shipping fees.

From April 2nd, 2018 10:00 (JST) there will be a change to DHL international shipping fees.

The new fees will be an approximate 5% increase from the fees which were in place up until April 1st, 2018.

Packages which have already arrived at our warehouse and registered with DHL before April 2nd will not be subjected to the price increase. Please rest assured that the fees for those packages will not change.

We apologize for the inconvenience, and thank you for your understanding.

2017/03/09

[Nintendo Switch] In regard to International Shipping of Nintendo Switch

We are making an announcement again since we have gotten the latest information in regards to international shipping of Nintendo Switch.

We have announced the other day that the shipment of all the packages containing Nintendo Switch are suspended by Japan Post according to their notification.

Today, we are again notified by Japan Post that shipping Nintendo Switch internationally will be possible if we separate the packages and make one package contain at most 2 lithium ion batteries. (The other method we have mentioned, which is installing the Joy‑Con controllers in the Joy‑Con Charging Grip will not be acceptable.) Moreover, we are also notified that shipment will be possible from 2017/3/10.

On the other hand, regarding shipment using ‘DHL’ we mentioned yesterday, as a result of confirmation, just like Japan Post, they will be able to ship the packages if we separate them and make one package contain at most 2 lithium ion batteries.

Consequently, we are going to go for shipment via Japan Post, as the shipping method we normally offer.

For our customers whose packages containing Nintendo Switch have arrived at our warehouse, we will send you an email about yout package to proceed with the shipment.

We are terribly sorry for making several announcements in regard to this matter which may have confused you. Also, we sincerely apologize to our customers whose packages containing Nintendo Switch have arrived at our warehouse for the packages’ retention caused by our repeated confirmation with Japan Post.

For your information, please make reference to below for the quantities of lithium ion batteries in each product.