“How do I keep everyone happy without going insane?,” a client of mine recently asked. I imagined for a moment how others might respond to this. “It’s not your job to keep everyone happy,” some would say, while others may chime in, “You can’t please everyone.” While...

I recently had the pleasure of serving on a panel dedicated to employee engagement at the Association of Government Accountants National Leadership Training Conference. It’s no wonder that workplace engagement is a hot topic: research suggests that companies with the...