This opportunity is closed for applications

The Office of the Public Guardian (OPG) - executive agency of the Ministry of Justice

Continuous Improvement and Support for OPG’s Digital Case Management System

Incomplete applications

4

Incomplete applications

2 SME, 2 large

Completed applications

4

Completed applications

2 SME, 2 large

Important dates

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Published

Monday 3 April 2017

Deadline for asking questions

Monday 10 April 2017 at 11:59pm GMT

Closing date for applications

Monday 17 April 2017 at 11:59pm GMT

Overview

Overview

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Summary of the work

Making regular code deployments to iteratively imperative the Live systemBug fixing and problem solvingWorking in an Agile teamWorking collaboratively with OPGs Dev Ops team who provide platform service support, and other integrating applicationsWorking with the Product Owners to deliver stories from the backlog in priority order

Latest start date

Preferred start date no later than the 29th of May 2017.

Expected contract length

2 years

Location

West Midlands

Organisation the work is for

The Office of the Public Guardian (OPG) - executive agency of the Ministry of Justice

About the work

About the work

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Why the work is being done

OPG’s case management system is business critical; it supports over 1000 users and processes approximately 2.5 thousand Lasting Powers of Attorney applications per day. Maintenance is required to ensure the continued running of all business functions the system supports. Requirements are; to minimise the risk of loss to business productivity through any application related problems, and to continuously improve the existing application to increase business productivity. Support will be ongoing, with priority business requirements achieved first.

Problem to be solved

We require a dedicated team of developers to monitor and support the Live case management system, and to maintain the testing and training environments. The team will need to work creatively to find solutions to problems and deliver stories from the backlog, making continuous improvements to aid OPG caseworkers to register Lasting and Enduring Powers of Attorney. Work on the application needs to be conducted collaboratively with OPG’s Dev Ops team who provide platform service support, and other integrating applications such as our document and data capture system. The team will work in an Agile way, alongside the Product Owner.

Who the users are and what they need to do

The primary users of the the bespoke digital case management system are OPG employees who review and register applications for Lasting Powers of Attorney and Enduring Powers of Attorney. The teams using the system are varied and diverse. They need to be able to process applications without any errors quickly, and deal with any applications that require further work. They need to manage large volumes of work, whilst working accurately.

Early market engagement

N/A

Any work that’s already been done

The MVP has been delivered on Sirius Lasting Power of Attorney functionality, but there are many areas that still require advancement and that will be subject to signifcant change. Basic MVP basic design has also been achieved for Enduring Powers of Attorney, the Power of Attorney legacy document, but more work is required to achieve full realisation of business benefit. The system needs to be able to dynamcially respond to deliver additional functionality for changing business requirements and will need to be continuously iterated.

Existing team

Existing Support team includes 3 developers one front end specialist (Angular JS) and two back end specialists (PHP) but with considerations of anticipated velocity and projected work to be completed and with addional budget we would expect to increase resource.

Current phase

Live

Work setup

Work setup

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Address where the work will take place

Some remote working is expected, but team would be required to spend 2-3 days on-site in Birmingham where office space is provided.

Working arrangements

Self-organising Agile team available between core hours 09:00 am and 5:30 pm with some out of hours time for release and hotfixing

Security clearance

Security Clearance (Must have 5 years residencey in the UK) and DBS

Additional information

Additional information

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Additional terms and conditions

Any expenses shall be submitted in line with the Ministry of Justice standard Travel and Subsistence policy

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.