Help Desk — 4833

Beacon Technologies is recruiting for a Help Desk Level 1 Consultant for a client located Madison, WI. The consultant must have 6+ months of large IT high volume call center experience.

Required Skills:• 6+ months of large IT high volume call center experience.• Candidates need strong technical experience.• Excellent customer service skills.• Calls are from corporate employees and the agency force.• Must be an independent worker.• Reliability is a key!• This is a contract opening. It is not contract to hire.• The Help Desk is a 24×7 operation.• Shift include weekends.• Candidates should be open and flexible to schedule changes.• The job is 100% phone support in a large call center environment done through remote support.• The ideal candidate will be someone with excellent customer service and communications skills.• Strong, reliable attendance is a MUST for this position!• Support Technologist provide support to a variety of customers troubleshooting technical problems or providing technical support related to software and hardware systems through configuration, monitoring, control and maintaining.

***The first 8 weeks of the position will be training. The hours will be during normal 1st shift business hours to learn role, Monday – Friday from 8am – 4:45pm. Once training is complete, regular shift hours will start.

**Work shifts:These positions require candidates to be available for work a shift anywhere between 6am-8pm Monday – Friday and also 8am-1pm on a Saturday once every 7-8 weeks, candidates need to be flexible on their hours.