Fodor's may use your email address to send you relevant information on site updates, account changes, and offers. For more information about your privacy and protection, please review our full Privacy Policy.

Europcar Hire

Having attempted to hire a car from Europcar for August 2012 as they have a deal up to 40% off in the UK.
I tried to book on line NO mention of the deal anywhere while booking.
Asked the company how do this ..Do it online' They could NOT accept that is what I had been trying to do.
So I asked 5 different questions in the one email, which offices participate, (Answer not sure) how to get the deal (Answer Online) etc.
They could only answer one question per email. So after 5 days yes 5 days (I am patient) & losing count of the emails sent I still did not have a reply to how to get the deal & where that was confirmed that I had the deal.
I booked a car with them on line NO mention of the deal so immediately cancelled it.

So after 5 days I finally gave up with them & went else where which was done in minutes & at a better price & larger car.
I WILL NEVER be back to Europcar who ever answers the email queries Do not know about customer care & the product they are trying to sell.

Whether a shill or not, I had similar problems with Europcar regarding communications. They just don't seem to answer emails. Finally gave up, rented the car on line and straighten my problem out with the agent upon arrival in Brussells.
Other than commo problems, have rented from them several times and all went well.

No not a shill (Assuming that a shill is a comment from an alternative company)

I ask them how to go about it online in case I was missing something, never mentioned the deal code at all.

They said as it was there 'peak' season so 40% off would I suspect another con to get you to use them (With little or no discount)

Just for a point of exercise I sent another email regarding the deal 'No reply'
I was always led to believe that if you do not know something ask someone that does or should know for assistance. Wrong where Europcar is concerned.

Regarding some ones comments about one of posters, any poster has to start at the beginning or did this person start at # 20 post??