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REVIEW RESERVATION

Review, change, or cancel reservations made on Ramada.com. If you need additional assistance, please call 1-800-854-9517 (1-888-709-4046 from Mexico).

Hotel Reviews from Ramada guests:

After trying to book a guest room in a number of other hotels in Edson to find they were full, I booked at the Ramada - one of the most expensive hotels in the town. Check in ...
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After trying to book a guest room in a number of other hotels in Edson to find they were full, I booked at the Ramada - one of the most expensive hotels in the town. Check in was efficient but not overly friendly staff. On first sight, the guest room looked fine. However, after getting settled and looking around it was poorly cleaned -- used tissue, dust bunnies and stained wall behind the bedside table where one would use the plug in to charge a phone. The sink is part of the main room while the toilet and shower are in a separate enclosed, cramped room. The walls are paper thin; soon after I booked in a loud party started next door. I could hear every single word said all the loud music etc.. I called the front desk to complain and they took action immediately. The music softened a bit but the loud voices not. I decided to crank up the TV but couldn't get the cable to work so another call to the front desk. A young woman came to trouble shoot but to no avail. I fiddled with it for about 30 mins -- unplugged everything, plugged it in again etc and finally got it to work. Party central continued -- called front desk again around 10 p.m. Finally all went quiet next door around 10:30. I will never stay there again even it means driving back to Edmonton late at night.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Shannon,
I would first like to thank you for choosing the Ramada Edson. We appreciate all reviews as this helps us grow and better our guests experiences here. I am very sorry to hear that the guests neighboring your room were noisy but am glad there was resolution to this. I would also like to apologize for the things mentioned that were missed in your room as this is not a usual complain on our housekeeping. Be assured I will speak to our staff to ensure no further things will be missed in the future. I do hope you reconsider and choose us again in the future and thank you for your review.
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Hotel was modern, clean, good selection of snacks and a very adequate breakfast. Staff was very efficient on check in and out. Room was very quiet resulting in a great sleep. ...
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Hotel was modern, clean, good selection of snacks and a very adequate breakfast. Staff was very efficient on check in and out. Room was very quiet resulting in a great sleep. Would stay here again.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for choosing the Ramada Edson for your accommodation needs. We are humbled that you enjoyed your stay as much as you did along with our services and the renovations that were wrapped up only a year ago last September. Thank you again, and we hope to fulfill your hospitality needs again in the future.
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This is a newer looking hotel. Was extremely quite, the bed was very comfortable, the continental breakfast was okay and there were lots of plug ins in the room available for...
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This is a newer looking hotel. Was extremely quite, the bed was very comfortable, the continental breakfast was okay and there were lots of plug ins in the room available for recharging our cell phones and cameras. The front staff was very hospitable when we checked in. Would definitely stay here again.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

It was a pleasure to have you here during your stay! We are very glad to hear you had wonderful stay and you enjoyed our new beds and the new renovations that took place last year. We do take pride in being able to provide a great experience to our guests and thank you for your kind review. We hope to see you again in the future. Thank you again for choosing the Ramada Edson.
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The staff was marginal. I accidently locked myself out of the room and instead of giving me a new key she checked me out of my room. The breakfast was just OK, the staff had...
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The staff was marginal. I accidently locked myself out of the room and instead of giving me a new key she checked me out of my room. The breakfast was just OK, the staff had trouble producing enough food to keep up to the guests.« less

Read management response to this review.

Management response from HospitalityMgr, Manager

We would like to thank you for staying with us at Ramada Edson. I am sorry to hear of the unpleasent experiences that occured during your stay. We definetely listen to our guests to improve future stays and appreciate your time in writing your review. We do hope you consider Ramada Edson again for your future accommodation needs.
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Checked in with a coworker , I had AAA he had nothing, his bill was $ 15:00 less for the same room. Desk clerk and manager said they could only discount me five dollars. Bye t...
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Checked in with a coworker , I had AAA he had nothing, his bill was $ 15:00 less for the same room. Desk clerk and manager said they could only discount me five dollars. Bye this time I was running late so told them to forget it. Not a huge deal but frustrating!!!« less

Read management response to this review.

Management response from HospitalityMgr, Manager

Thank you for staying at Ramada Edson. I am sorry to hear that your check out process was not a positive one. It is unacceptable that you experienced this problem while checking out and I apologize for that. The applicable refund has since been refunded back onto your card. If you have any concerns or further questions do not hesitate to contact Management at our property. Here at Ramada Edson we strive on providing a caring and enjoyable stay for every guest that stays with us. I am happy to hear you enjoyed our recent renovations of our guest rooms and changes throughout our property that were completed last fall in 2013. Your comments are greatly appreciated. We hope you choose Ramada Edson again in the future to fulfill your accommodation needs. It is where you do your thing and leave the rest to us!
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