Help Desk with Customer Satisfaction Ratings - Helprace

How do you know when you're doing the right thing in customer support? It could be when customers reach out to you and mention excellent service. Most however won't bother, even if they're happy with you.

That's why a customer satisfaction ratings help desk is designed to make customer experience better time and time again.

Find out if customers are making you happy

Your customers will only stay happy if your product meets or exceeds their needs and you provide quality, prompt service. And if there's no way of finding out how your customers feel after every support interaction, you risk repeating your mistakes.

It's also important to understand whether or not customers would come back and use your product again. Interested in knowing? Then you need a satisfaction ratings help desk.

Customize how your satisfaction ratings help desk works

Companies are all different. Some want to collect satisfaction ratings with a simple yes/no vote or with a comment. Other companies may want customers to leave feedback after every response to the ticket.

Sometimes you may want to run test surveys or temporary feedback campaigns. This is where the help desk customer satisfaction ratings come in handy.

Control customer responses from your satisfaction ratings help desk

Whether it's the weekend or 2 am, customers may need questions answered all the time. And when you do, you need to collect customer feedback.

Your help desk satisfaction ratings are designed to work with automations and case rules. That means you have the ultimate flexibility in how you want them to behave. Want only certain accounts or certain agents to collect feedback? You can do that, too.

Keep everyone happy with a customer satisfaction ratings help desk

The right satisfaction ratings help desk needs to be customizable for every business. For example, you should be able to send custom messages including placeholders. This will align support entirely with your business.

Where help desk customer satisfaction ratings becomes important is when you notice that your business could be doing better.