I am completely new to using LaTex (I just started a week ago), and I'm using the templates posted on this website. I downloaded all the files, including the .bib file and the .cls file and they are all in the same directory. I am able to compile and display the .tex file, but when it appears, all citations have a [?] in them.

I'm not sure what I'm supposed to do. I'm sure there's a step I'm missing... perhaps there is a special way to use TexShop to make it work? Or am I supposed to use another program? Any help would be greatly appreciated.

Note that for .bib files, you need to compile using the sequence: latex file, bibtex file, latex file (and possibly another latex file). latex can also be substituted with pdflatex or xelatex (depending on your compiler).
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WernerApr 11 '12 at 3:32

Wow! Thank you so much!!! I didn't realize that I had to compile both the .tex and .bib files. After a few tries, it seems like I need four steps: Latex File, Bibtex file, Latex File, Latex File (again).
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PaulApr 11 '12 at 14:10