Job: Customer Services Administrator

Salary

£22,000 – £25,000

Location

Northwich

Job Information

Our clients are a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth and due to recent growth within the company they are now looking to recruit an experienced Customer Services Administrator to work within their Life and Pensions department.

Overall Job Purpose

To provide exceptional customer service and support to our clients via telephone, writing and in person, whilst maintaining departmental and personal standards.

To process and maintain all databases relating to client servicing.

To continually update and maintain accurate up to date information for all group risk contracts, whilst adhering to private and confidentiality laws and procedures.

To deal with all client queries in a timely manner and updatethe system with any notes and changes when requested from the client or colleagues.

Principal Accountabilities:

Liaise with clients on a daily basis, to ensure KPIs set by Team Leader are met.