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Jewel Safe™ Protection Plan is a 2 year protection plan for jewelry, loose gemstones, and watches sold at JTV® and on JTV.com. Customer service is available 8 a.m. EST to 11 p.m. EST Monday thru Friday for your convenience. The Protection Plan begins on the date of order shipment and covers most damage from normal wear and tear, moisture damage for watches and includes a ring re-sizing for rings. Customers will never pay any out-of-pocket expenses, including shipping. Jewel Safe™ can be transferred to any new owner of the piece of jewelry or watch; Jewel Safe™ sticks with the product, not the purchaser. If your jewelry or watch cannot be repaired, it will be replaced with a check for the full purchase price, plus applicable taxes paid.

Damage to any stone (cracked, chipped, scratched) not resulting from mishandling of the stone or damaged resulting from 3rd parties.

For watches Jewel Safe™ covers:

Damage to the crystal (including scratches, cracks, chips and breakage)

Movement

Clasps

Bands (breakage of metal or leather discoloration); bezel

Stem and crown damage

Moisture damage

How it Works:

If you ever need assistance, it’s as easy as these 3 steps:

Call the toll free number (800) 366-4010 for a specialist that can further assist you.

Receive a prepaid label and all shipping instructions.

Your jewelry, gemstone, or watch is repaired and returned to you. If it can’t be repaired, it’s replaced!

Who Should Purchase:

We know how much our customers value their jewelry, gemstones, and watches, that’s why we offer Jewel Safe™. This is protection for 2 full years that will cover against almost all normal wear and tear. We want to help our customer protect their investment in their jewelry and watches purchased from JTV®, so all customers who feel like this matches their frame of mind should purchase Jewel Safe™.

We at Jewelry Television® want you to be completely satisfied with your purchase. If you're not, send it back in its as-shipped condition within 30 days of receipt. Please complete and include the Satisfaction Guarantee return form located on the back of your invoice. For your own protection, merchandise should be returned prepaid and insured via UPS, FedEx, or U.S. mail. Send all returns to: Jewelry Television®, Customer Returns, 190 Hayfield Rd., Knoxville, TN 37922. For your convenience, a pre-addressed return label can be found on the bottom front of your invoice. Please return one item only per package. Shipping charges are nonrefundable.

We at Jewelry Television® want you to be completely satisfied with your purchase. If you are not totally satisfied, just send it back in its condition “as shipped” to you within 30 days from the date of receipt for an exchange or a refund for the price of the item. Note: We follow standard CD and DVD return policies. CDs and DVDs are nonreturnable if the cellophane is opened. Jewelry that has been sized or otherwise altered cannot be returned. Shipping and handling fees are nonrefundable.

Owning more of the amazing jewelry and gemstones you love is easier with JTV’s StretchPay™, our flexible payment program that lets you spread the cost of your purchase over two, three or four payments at no additional charge!

When you’re shopping online, any participating product will show the StretchPay™ logo or graphic on the product detail pages and in your shopping cart. If you’re shopping through our broadcast, our show hosts will indicate which items are eligible, and you’ll see a StretchPay™ logo or graphic displayed with the item.

When purchasing with StretchPay™ we will charge your method of payment for the first installment on the day your item ships. Any additional installment(s) will be charged every 30 days thereafter until the price of the item is paid in full.

The first installment will include the product price divided by the number of installments. Shipping and handling, applicable taxes and all services (such as Jewel Safe™ warranties, appraisals and sizing) are added to the first installment. Because of this, your first installment will always be higher than any subsequent installment(s).

Accepted methods of payment include Visa, MasterCard, American Express, and Discover Card.

The side stones looked like yellow plastic that had been glued in. Also I didn't realize that it is such a soft stone and shouldn't be worn in the sun. It made me afraid to wear it. I'm glad it spelled that out on the receipt. Had to send it back. Be careful with Kunzite too soft of a stone