Transcript

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>> Thank you, sir, better.>> Yeah, sir.>> United Airlines CEO Oscar Munoz getting dragged before a House panel Tuesday, to testify about the violent removal of a passenger that drew widespread outrage on social media.>> The reason I'm sitting here today because on April 9th, we had a serious breach of public trust.

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I'd like to again apologize to Dr. Dao, to his family, to every person on that flight, 3411. And of course to all our customers and employees worldwide.>> The House Transportation Committee, members of which fly frequently between their districts and Washington. Saying the hearing is meant to determine, quote, what can be done to improve the flying experience for American travellers.

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And who better to answer that than the CEO of United, an airline now notorious for its customer service?>> Busted his lip.>>

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] my god!>> Dr. David Dao was bloodied and buttered while being forcibly removed from a plane to make way for United airline's crew members.

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Lawyers for Dow reached an undisclosed settlement with United last week, on the same day the airline said it will now offer passengers up to $10,000 to give up their seats. And will no longer call law enforcement to physically take passengers off the plane>> My immediate response, and the response of our airline, was inadequate to that moment.

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>> Munoz was criticized for what were seen as bungled apologies following the incident, escalating the backlash. And resulting in his reaccomodation from the Chairman's seat on United's Board of Directors, a position he was expected to receive before the controversy.