Comcast Users: Suddenly Can't Login?

Issue:

Comcast customers who are having difficulties logging into StreamSend may need to check their modem settings. If you have an "SMC Networks” modem, with a model number that starts with "SMC80xx", you may receive an error when logging in that states either the webpage couldn't connect, or that the page has timed out. (Error message will depend on the browser you are using)

Reason:

The SMC Networks modem has a feature called "Smart Packet Filtering". Recently, Comcast deployed an update which caused this feature to become enabled for several of their customers. With this feature enabled, the filtering becomes stricter and can cause connection problems with StreamSend, and possibly other sites.

Resolution:

If you do have one of these modems, and you are having problems connecting to, or logging into StreamSend.com, we recommend calling Comcast to let them know. Comcast support can assist with disabling this feature.