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We can do just about any color(s) for you as desired for the same price. See our general Color Chart for possible selections.

You can choose your favorite colors, team colors, school colors, country colors, etc. But please talk with us first by Convo to check and be sure your colors work well together before ordering okay? As not all color combinations look good together for various reasons.

1. Please select the correct size for you or the person you are ordering for.

Just send us the size by either selecting it from the drop down menu if offered, or by putting it in the order notes or finally by sending it by Convo to us.

So that's the most important point firstly.

2. Next let us know the exact pattern & color(s) you would like to use for the selected item(s)?

3. Next if Plugs or Tunnels just let us know if you want them Double Flared or Single Flared (with the Single Flared Style you get Free 2 sets of Black O-Rings).

4. If Shapes. Let us know if you want the color(s) on the Surface Style or in the Encased Style?

5. Also if Shapes let us know which Shape you want either from either our Shape Catalog page, from any of our listed Etsy Shapes or if you prefer a Custom Shape once approved?

6. Finally please when ordering be sure to send us your telephone number in the order notes or by convo so that your local Post Office can contact you in case of any problems with delivery (just to be extra safe okay)?

1. Every piece we make is a bit different as not only are they completely hand made but the colors we use are also made by hand as well. Still items will be fairly similar to the photos in terms of what you see listed.

2. We will try to match the pairs as close as we possibly can.

3. Sometimes you need to look at the piece in natural light moving it around to just the right angle to see it the same way as in the photo. We try to make our pictures look as close to reality as possible when listing them but glass is very difficult to photograph well.

4. Obviously again on the smaller sizes it will be harder to see designs, patterns & colors clearly. So please take that into account when ordering the smaller gauges.

5. You can also order singles as well (only 1 Plug piece, 1 Tunnel piece or 1 Shape piece) at 50% of the Pair price as a custom order.

Although when ordering only 1 piece then we would charge you $4.00 for shipping costs (it would be the same shipping method as all our other shipments using Thai Post Standard International Small Package Service with a tracking number).

But if you order a total of 2 singles then again shipping will be free of charge once again!!!

Just please contact us to discuss this option fully together so everything is clear okay.

6. Finally please note since all our items are hand made that the sizes are not perfect but normally with in 0.5 mm to 1 mm or so of the requested size ordered.

SHIPPING: All items are custom made to order and will ship out in about 3-5 business days from confirmation of payment (not including Thai or International holidays that would disrupt the normal production & shipping process). We will update during these times so you know what is going on with your order.

All normal shipping again is free (included in our price already). No limit. Meaning you can buy as many items as you want with free shipping included for everything. No extra shipping fees.

You only need to pay for any duties or taxes as required by law in your country of residence where we are shipping the goods. Sorry but to be absolutely clear on this point we have to repeat it one more time okay. So again please note that the buyer takes full responsibility for paying any and all duties & taxes charged in their country when purchasing our products.

Our shipping is by Thai Post standard international small package service with a tracking number.

Normally this takes about 3 weeks from the time we ship or so to arrive to you. But we have had many items arrive in only about 2 weeks to the USA, Canada, Europe, Australia & Japan although some shipments have taken as long as just over 4 weeks or so to arrive to their final destinations.

So in total that's an average of 3-4 weeks from the time we can confirm payment until you receive the goods. So please be patient. Good things sometimes take a bit of time.

If you can not wait that long there is also an express shipping option at Check out using the EMS Thailand Service which normally takes about 7-10 days or so for shipping. So then it would be about 2 weeks total approximately in total time. But you would have to pay the extra shipping costs which is about $20.00 USD more expensive than normal shipping.

Again there's no limit on the amount of pairs you can order and send with the EMS Shipping option.

GUARANTEE: Simply if you are not pleased about anything let us know and we will work something out with you to make it right again.

As we offer a 100% money back guarantee for 30 days from the time you receive your order (the delivery date usually can be confirmed by the Post Office in most cases if the information is ever needed).

So you have 30 full days to return the item if you are not completely happy with it for any reason at all for a full refund or replacement.

Just please contact us by e-mail before those 30 days are up for your return information instructions.

Also please be sure to return the items in the original packaging to us via registered/certified air mail so we both can track it together safely to where ever we decide to ship it to depending on your location.

Sorry but you will need to pay for the return shipping costs. Normally not very expensive depending on the item(s) and your location. We will discuss it all more clearly together if the situation comes up okay.

And once the goods arrive in undamaged condition we will refund the payment in full back to you or if you prefer send something else as a replacement instead. This whole process might take some time but we will do it guaranteed for sure please be patient.

Of course if there's breakage on our part, or we sent you the wrong item or some other problem caused by us just let us know right away upon with in 1 week of receiving the goods please. And we will send you replacement(s) at no charge for the goods or the shipping charges again.

Although we may ask you for a good photo first as proof of the problem(s) that's all. And depending on the items we may also ask you to forward the goods if you are located in the USA to a domestic address there for us. Anyway we will work this out together one way or another so don't worry everything will be sorted out to your satisfaction.

Anyway just please talk with us about any problems at all and we will get back to you with some possible solutions and options asap.

If you have any questions at all about anything please don't hesitate to let us know as we would love to hear from you.

As when all is said and done we just really hope that you will be truly pleased with both our products & service.

Finally please always be super careful with the wearing & handling of any purchases in glass.

Especially with the designs which are a lot more fragile than others and can break more easily during horseplay, or if dropped (on to a table or the floor) or squashed (in a hand bag, against a pillow when resting or when placed in a pocket).

But if something does break as it does happen just please contact us about fixing or replacing it and we can try to figure out some possible options together okay.

We can do just about any color(s) for you as desired for the same price. See our general Color Chart for possible selections.

You can choose your favorite colors, team colors, school colors, country colors, etc. But please talk with us first by Convo to check and be sure your colors work well together before ordering okay? As not all color combinations look good together for various reasons.

1. Please select the correct size for you or the person you are ordering for.

Just send us the size by either selecting it from the drop down menu if offered, or by putting it in the order notes or finally by sending it by Convo to us.

So that's the most important point firstly.

2. Next let us know the exact pattern & color(s) you would like to use for the selected item(s)?

3. Next if Plugs or Tunnels just let us know if you want them Double Flared or Single Flared (with the Single Flared Style you get Free 2 sets of Black O-Rings).

4. If Shapes. Let us know if you want the color(s) on the Surface Style or in the Encased Style?

5. Also if Shapes let us know which Shape you want either from either our Shape Catalog page, from any of our listed Etsy Shapes or if you prefer a Custom Shape once approved?

6. Finally please when ordering be sure to send us your telephone number in the order notes or by convo so that your local Post Office can contact you in case of any problems with delivery (just to be extra safe okay)?

1. Every piece we make is a bit different as not only are they completely hand made but the colors we use are also made by hand as well. Still items will be fairly similar to the photos in terms of what you see listed.

2. We will try to match the pairs as close as we possibly can.

3. Sometimes you need to look at the piece in natural light moving it around to just the right angle to see it the same way as in the photo. We try to make our pictures look as close to reality as possible when listing them but glass is very difficult to photograph well.

4. Obviously again on the smaller sizes it will be harder to see designs, patterns & colors clearly. So please take that into account when ordering the smaller gauges.

5. You can also order singles as well (only 1 Plug piece, 1 Tunnel piece or 1 Shape piece) at 50% of the Pair price as a custom order.

Although when ordering only 1 piece then we would charge you $4.00 for shipping costs (it would be the same shipping method as all our other shipments using Thai Post Standard International Small Package Service with a tracking number).

But if you order a total of 2 singles then again shipping will be free of charge once again!!!

Just please contact us to discuss this option fully together so everything is clear okay.

6. Finally please note since all our items are hand made that the sizes are not perfect but normally with in 0.5 mm to 1 mm or so of the requested size ordered.

SHIPPING: All items are custom made to order and will ship out in about 3-5 business days from confirmation of payment (not including Thai or International holidays that would disrupt the normal production & shipping process). We will update during these times so you know what is going on with your order.

All normal shipping again is free (included in our price already). No limit. Meaning you can buy as many items as you want with free shipping included for everything. No extra shipping fees.

You only need to pay for any duties or taxes as required by law in your country of residence where we are shipping the goods. Sorry but to be absolutely clear on this point we have to repeat it one more time okay. So again please note that the buyer takes full responsibility for paying any and all duties & taxes charged in their country when purchasing our products.

Our shipping is by Thai Post standard international small package service with a tracking number.

Normally this takes about 3 weeks from the time we ship or so to arrive to you. But we have had many items arrive in only about 2 weeks to the USA, Canada, Europe, Australia & Japan although some shipments have taken as long as just over 4 weeks or so to arrive to their final destinations.

So in total that's an average of 3-4 weeks from the time we can confirm payment until you receive the goods. So please be patient. Good things sometimes take a bit of time.

If you can not wait that long there is also an express shipping option at Check out using the EMS Thailand Service which normally takes about 7-10 days or so for shipping. So then it would be about 2 weeks total approximately in total time. But you would have to pay the extra shipping costs which is about $20.00 USD more expensive than normal shipping.

Again there's no limit on the amount of pairs you can order and send with the EMS Shipping option.

GUARANTEE: Simply if you are not pleased about anything let us know and we will work something out with you to make it right again.

As we offer a 100% money back guarantee for 30 days from the time you receive your order (the delivery date usually can be confirmed by the Post Office in most cases if the information is ever needed).

So you have 30 full days to return the item if you are not completely happy with it for any reason at all for a full refund or replacement.

Just please contact us by e-mail before those 30 days are up for your return information instructions.

Also please be sure to return the items in the original packaging to us via registered/certified air mail so we both can track it together safely to where ever we decide to ship it to depending on your location.

Sorry but you will need to pay for the return shipping costs. Normally not very expensive depending on the item(s) and your location. We will discuss it all more clearly together if the situation comes up okay.

And once the goods arrive in undamaged condition we will refund the payment in full back to you or if you prefer send something else as a replacement instead. This whole process might take some time but we will do it guaranteed for sure please be patient.

Of course if there's breakage on our part, or we sent you the wrong item or some other problem caused by us just let us know right away upon with in 1 week of receiving the goods please. And we will send you replacement(s) at no charge for the goods or the shipping charges again.

Although we may ask you for a good photo first as proof of the problem(s) that's all. And depending on the items we may also ask you to forward the goods if you are located in the USA to a domestic address there for us. Anyway we will work this out together one way or another so don't worry everything will be sorted out to your satisfaction.

Anyway just please talk with us about any problems at all and we will get back to you with some possible solutions and options asap.

If you have any questions at all about anything please don't hesitate to let us know as we would love to hear from you.

As when all is said and done we just really hope that you will be truly pleased with both our products & service.

Finally please always be super careful with the wearing & handling of any purchases in glass.

Especially with the designs which are a lot more fragile than others and can break more easily during horseplay, or if dropped (on to a table or the floor) or squashed (in a hand bag, against a pillow when resting or when placed in a pocket).

But if something does break as it does happen just please contact us about fixing or replacing it and we can try to figure out some possible options together okay.

Thank you very much & warmest wishes always,

Lak, Matt & Team NirvanaNan, Thailand

Reviews

I continue to purchase blown glass creations from this Etsy seller because they are beatiful and unique! Every time I wear one of their items I have purchased I always get compliments and inquiries about where they can be purchased. Their items are exquisite and exactly as pictured on the Etsy website. I presently own one pendant and three pairs of their ear plugs. Give them a try. I feel certain you won’t be disappointed. I predict you shall become a repeat customer...

Payments

We accept payment by paypal, Bank International Wire Transfers, MoneyGram & Western Union. Contact us if you want to arrange something other than paypal by convo okay.

Returns & exchanges

I gladly accept returns, exchanges, and cancellations

Contact me within: 7 days of delivery

Ship items back within: 14 days of delivery

Request a cancellation within: 24 hours of purchase

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Items on sale

Returns and exchange details

From the time you receive our goods you have 7 days to decide to return them in new like condition for a 100% Refund or Exchange of equal value if you are not happy with them for any reason except if you ordered the wrong item, color, style or size. As then it's not really fair to ask us about a return is it.

But still we are willing to discuss doing something with you if you did order the wrong size, color or style. Just ask us and we can talk about it together.

Just be sure to contact us for all the return information to ship back in no more than 14 days from receipt once approved.

And then unless otherwise instructed you must then send the goods back to us by Air Mail Small Package Service with a certified tracking receipt so we can both track the item together safely back to us.

Once the approved goods are received in the same condition as sent we will refund your purchase in full 100% or if you prefer replace the item with something else again of similar value.

Any difference in value can be refunded as well or left as credit towards future orders.

Of course if something arrives and is wrong by our mistake, broken or damaged we will replace in full or offer you a refund which ever you prefer.

Again you have 7 days to confirm the above information to us from the time you receive the goods according to the Postal Service Records.

Please contact us anytime directly to discuss the details in more detail together.

Questions about your order?

Please contact me if you have any problems with your order.

Shipping policies

1. We ship orders normally with in 1-3 weeks of payment not including weekends, Thai Holidays, International Holidays & any natural disasters such as flooding which happens annually here in our area (mostly in the summer months).

Although 2 weeks or even less is probably a more accurate average for the majority of our production times overall during the year.

If you really are in a rush tell us and we will see if it's possible to push up your ship date as sometimes we can get things out in a few days for you in an emergency.

And of course if not too busy we will ship sooner than later always for your orders.

Things will also depend on the items requested, the size of the items and the total quantity of the items ordered too.

Obviously larger more complex items will take longer as will ordering many items all together at one time.

Often really small simple pieces can be done in 1 week.

Please check the shipping policy & shop announcements for updates regularly about production times as we update them frequently especially during major holidays or during natural disasters in our area.

2. Shipping is by Thai Post Standard International Package Service no charge to you if you order 1 full pair or 2 pieces or more of anything in total from our shop.

Again so there are No Charges for Shipping under these conditions. And No limit on this either. So all orders can be combined in one shipment at no extra shipping charges.

Single Piece Orders only are charged 50% of the full pair price for the item cost but require a small shipping fee of $4 USD on top of that for shipping.

Unless you order 2 Single Pieces as then that counts as a full pair for shipping and we pay the shipping charges again.

3. Our shipping by Thai Post standard international small package service includes a tracking number and we will send this information to you upon shipping via the Etsy Shipping Notification Message.

This is both a registered & certified International Air Post Mail Service.

Please note that it requires a signature upon delivery but you can also pick it up with the tracking number that we supply & some ID at your local post office.

Unfortunately some countries Postal Services don't honor this tracking service like the Canada Post (since Jan 1, 2016) and the Australia Post and there is nothing we can do about that. Although both Canada & Australia still require a signature at delivery for tracing packages that have been successfully delivered.

So Canadian & Australian customers please be aware that you can not track the shipments anymore during the delivery process (it is a cost saving measure according to both the Canada & Australia Post as we contacted them about this matter to ask them why they would do this).

But again both countries do require a signature upon delivery for confirmation of receipt as do most countries for registered & certified air mail shipments.

If there are no updates at all for 12 weeks straight we can do a search request for you to confirm if the package was delivered or not and if nothing shows up we would either replace the shipment or refund you on your order.

But for Canada the time frame is a bit longer at 14 weeks with no delivery confirmation. If that happens again we do a trace/search with the Thai Post to Canada Post & either reship or refund your order after hearing their response.

Lost packages are extremely rare and almost unheard of but it could happen sooner or later.

If lost of course we will refund or replace your order don't worry just please be patient so we can confirm with your local postal service first about the situation to be sure what happened.

5. The shipping times usually take on average about 3-6 weeks to arrive to most international destinations (but can be sooner or later). Sometimes it's 7-8 weeks too but that's less common. Finally in the worst cases its 9-12 weeks delivery times.

But please realize that these are only estimates based on our experience. No one can know exactly how long any Postal Delivery time will take.

For example just over 2-3 plus weeks is common as well for some countries in Europe or Asia and even is a regular occurrence to some US cities especially those in Hawaii.

But most fall in the 3-6 week range over all.

Often though again it can be closer to 7-8 weeks shipping times so please plan accordingly.

Or in some very rare cases the time can be 9-12 weeks but this is extremely uncommon.

Canada and Australia again often experience 6-8 weeks on average but can easily be 10-12 weeks too regularly or again even 14 weeks in extremely rare cases so thus please be aware when ordering from these countries.

And sorry but please understand that we are not the Post Office so please don't blame us for the shipping time delays which can happen when ordering from overseas.

And realize it's not just the actual shipping time alone for the Post Office in your country but it's also the time needed for Inspection by the Customs Agencies of your own country that can delay shipping a lot. Customs Inspections can hold items for days or weeks as they must check every package entering your country before releasing it to the Postal Service for domestic delivery.

So if you are not really comfortable waiting an unsure amount of time for your order to arrive then please we suggest maybe you should purchase locally in your home country. This way we can avoid any potential disappointments with Nirvana regarding potentially long shipping periods which are out of our control.

Again to be 100% absolutely clear we can not control the shipping times but only can give you only estimates which are the averages experienced by our customers for the past few years.

6. Also please we really need your help to check on the shipments regularly via the supplied tracking information on your Country’s Postal Service Website starting in about 2-3 weeks from our shipping time to ensure a speedy and problem free delivery.

The first scan in your home country will usually be right before the item is scheduled to be inspected by Customs to start it's domestic journey.

So often it will sit in long lines in the air mail containers waiting it's turn for Customs Inspection. This wait can be a few days, a week or several weeks depending on the volume of shipments coming in at that time.

Also if they try to deliver your shipment to you but you are not home they will only hold the package at the local Post Office for a few weeks before returning it to us in Thailand. So that is why you need to regularly check the tracking information with your local postal service website for the most current & up to date tracking info (Etsy's tracking Information is not 100% reliable).

And so if the shipment is returned we would need to charge you $4 USD to reship it to you again that's all. This amazingly happens all the time.

Also for wrong addresses provided you would need to repay $4 USD as well to reship again to you okay. This situation is less common but still happens regularly.

Remember though that Canada & Australia do not allow tracking anymore for our regular shipments but they also tend to be more helpful and will make several delivery attempts on their own in most cases.

7. Regarding Lost items which is extremely rare. Normally we can either refund or resend you a new shipment depending on your preferences. Just contact us please about it after 12 weeks time with no updates at all on the shipment tracking. As after 12 weeks we can do a trace and then if lost either send a new shipment or give a total refund.

8. We are not responsible any for local custom duties or taxes to be paid in your country of residence. Please check your local laws before ordering. There is no such thing as local Postal Service Charges. Any charges on your side are strictly customs taxes & duty charges only. Although the UK is now sometimes charging a service fee for random customers but it’s quite rare for them to do this.

9. We also offer an Express Shipping Option at check out called EMS Service at an extra cost. It's $50.00 USD for the first item. All additional items would be no charge for EMS shipping if sent together. Normally this service takes about 10-14 days to most countries (although we have seen times of 7-8 days often too). But is not guaranteed either for these times and again local customs inspections can delay as they wish. Please look at this option when checking out if interested. But we think it's a bit extreme due to the high cost involved.

1. We ship orders normally with in 1-3 weeks of payment not including weekends, Thai Holidays, International Holidays & any natural disasters such as flooding which happens annually here in our area (mostly in the summer months).

Although 2 weeks or even less is probably a more accurate average for the majority of our production times overall during the year.

If you really are in a rush tell us and we will see if it's possible to push up your ship date as sometimes we can get things out in a few days for you in an emergency.

And of course if not too busy we will ship sooner than later always for your orders.

Things will also depend on the items requested, the size of the items and the total quantity of the items ordered too.

Obviously larger more complex items will take longer as will ordering many items all together at one time.

Often really small simple pieces can be done in 1 week.

Please check the shipping policy & shop announcements for updates regularly about production times as we update them frequently especially during major holidays or during natural disasters in our area.

2. Shipping is by Thai Post Standard International Package Service no charge to you if you order 1 full pair or 2 pieces or more of anything in total from our shop.

Again so there are No Charges for Shipping under these conditions. And No limit on this either. So all orders can be combined in one shipment at no extra shipping charges.

Single Piece Orders only are charged 50% of the full pair price for the item cost but require a small shipping fee of $4 USD on top of that for shipping.

Unless you order 2 Single Pieces as then that counts as a full pair for shipping and we pay the shipping charges again.

3. Our shipping by Thai Post standard international small package service includes a tracking number and we will send this information to you upon shipping via the Etsy Shipping Notification Message.

This is both a registered & certified International Air Post Mail Service.

Please note that it requires a signature upon delivery but you can also pick it up with the tracking number that we supply & some ID at your local post office.

Unfortunately some countries Postal Services don't honor this tracking service like the Canada Post (since Jan 1, 2016) and the Australia Post and there is nothing we can do about that. Although both Canada & Australia still require a signature at delivery for tracing packages that have been successfully delivered.

So Canadian & Australian customers please be aware that you can not track the shipments anymore during the delivery process (it is a cost saving measure according to both the Canada & Australia Post as we contacted them about this matter to ask them why they would do this).

But again both countries do require a signature upon delivery for confirmation of receipt as do most countries for registered & certified air mail shipments.

If there are no updates at all for 12 weeks straight we can do a search request for you to confirm if the package was delivered or not and if nothing shows up we would either replace the shipment or refund you on your order.

But for Canada the time frame is a bit longer at 14 weeks with no delivery confirmation. If that happens again we do a trace/search with the Thai Post to Canada Post & either reship or refund your order after hearing their response.

Lost packages are extremely rare and almost unheard of but it could happen sooner or later.

If lost of course we will refund or replace your order don't worry just please be patient so we can confirm with your local postal service first about the situation to be sure what happened.

5. The shipping times usually take on average about 3-6 weeks to arrive to most international destinations (but can be sooner or later). Sometimes it's 7-8 weeks too but that's less common. Finally in the worst cases its 9-12 weeks delivery times.

But please realize that these are only estimates based on our experience. No one can know exactly how long any Postal Delivery time will take.

For example just over 2-3 plus weeks is common as well for some countries in Europe or Asia and even is a regular occurrence to some US cities especially those in Hawaii.

But most fall in the 3-6 week range over all.

Often though again it can be closer to 7-8 weeks shipping times so please plan accordingly.

Or in some very rare cases the time can be 9-12 weeks but this is extremely uncommon.

Canada and Australia again often experience 6-8 weeks on average but can easily be 10-12 weeks too regularly or again even 14 weeks in extremely rare cases so thus please be aware when ordering from these countries.

And sorry but please understand that we are not the Post Office so please don't blame us for the shipping time delays which can happen when ordering from overseas.

And realize it's not just the actual shipping time alone for the Post Office in your country but it's also the time needed for Inspection by the Customs Agencies of your own country that can delay shipping a lot. Customs Inspections can hold items for days or weeks as they must check every package entering your country before releasing it to the Postal Service for domestic delivery.

So if you are not really comfortable waiting an unsure amount of time for your order to arrive then please we suggest maybe you should purchase locally in your home country. This way we can avoid any potential disappointments with Nirvana regarding potentially long shipping periods which are out of our control.

Again to be 100% absolutely clear we can not control the shipping times but only can give you only estimates which are the averages experienced by our customers for the past few years.

6. Also please we really need your help to check on the shipments regularly via the supplied tracking information on your Country’s Postal Service Website starting in about 2-3 weeks from our shipping time to ensure a speedy and problem free delivery.

The first scan in your home country will usually be right before the item is scheduled to be inspected by Customs to start it's domestic journey.

So often it will sit in long lines in the air mail containers waiting it's turn for Customs Inspection. This wait can be a few days, a week or several weeks depending on the volume of shipments coming in at that time.

Also if they try to deliver your shipment to you but you are not home they will only hold the package at the local Post Office for a few weeks before returning it to us in Thailand. So that is why you need to regularly check the tracking information with your local postal service website for the most current & up to date tracking info (Etsy's tracking Information is not 100% reliable).

And so if the shipment is returned we would need to charge you $4 USD to reship it to you again that's all. This amazingly happens all the time.

Also for wrong addresses provided you would need to repay $4 USD as well to reship again to you okay. This situation is less common but still happens regularly.

Remember though that Canada & Australia do not allow tracking anymore for our regular shipments but they also tend to be more helpful and will make several delivery attempts on their own in most cases.

7. Regarding Lost items which is extremely rare. Normally we can either refund or resend you a new shipment depending on your preferences. Just contact us please about it after 12 weeks time with no updates at all on the shipment tracking. As after 12 weeks we can do a trace and then if lost either send a new shipment or give a total refund.

8. We are not responsible any for local custom duties or taxes to be paid in your country of residence. Please check your local laws before ordering. There is no such thing as local Postal Service Charges. Any charges on your side are strictly customs taxes & duty charges only. Although the UK is now sometimes charging a service fee for random customers but it’s quite rare for them to do this.

9. We also offer an Express Shipping Option at check out called EMS Service at an extra cost. It's $50.00 USD for the first item. All additional items would be no charge for EMS shipping if sent together. Normally this service takes about 10-14 days to most countries (although we have seen times of 7-8 days often too). But is not guaranteed either for these times and again local customs inspections can delay as they wish. Please look at this option when checking out if interested. But we think it's a bit extreme due to the high cost involved.

Additional policies

We love custom orders.

If we can do it we will let you know. Don't be afraid to ask. If we can't do we will tell you as well.

Talk with us and let's see what fun we can have together.

Although sometimes it will take a bit of extra time still to both to study, learn & successfully create your requests.

Thus the production time can be longer than the usual 2-3 weeks in these situations.

So please send us drawings, photos or ideas and we can talk okay.

We will try our best to help you create the item of your dreams!!!

P.S. More information below for those who want to know everything possible that we can think of!!!

Again please try to be extremely patient with our international shipping times which are always only approximates not guarantees.

Our "Free" shipping is with Registered & Certified Thailand Air Post. With the final delivery by your local Postal Service after passing through your country's customs inspections first.

Average shipping times in 90% of all cases are between 3-8 weeks. But of course 9-12 weeks is possible too but extremely rare.

Again Canada can be up to 14 weeks.

So again the arrival times can not be guaranteed and are only estimates. As no one can control either your local Customs or the Postal Service and how long they will take to deliver to you.

But you can be assured that our shipments will arrive more than 99.999% of the time successfully from our past experience with several thousands of shipments per year.

Any shipment with shipping times over 12 weeks will be replaced or refunded in full (to be fair to us you thus need to be patient and willing to wait this long for replacements or refunds that is all that we ask of you).

And again for Canada Post the time limit is 14 weeks to be replaced or refunded in full.

So if there any problems with shipping they will be solved together 100% don’t worry please.

Every piece we make is slightly different but very similar to the photo in terms of the colors you see here (although the colors vary a little bit as well as they too are hand made batch by batch).

Dichroic colors are hard to photograph. Especially Purple.

As they change color depending on the angle held and or the light conditions so please understand this when looking at the photos and at the actual pieces after receiving them (please experiment looking at them under different lighting conditions to understand what we are talking about better).

Please note that the colors in the photos do not always exactly match the colors you will receive. This is because the color raw materials are also hand made batch by batch and are slightly different each time around. This is part of the hand made charm and helps in the uniqueness of each & every item we produce. Sometimes the new colors are so different and if so normally we will contact you with a photo for approval before sending.

1. Every piece we make is a bit different from the photo. As not only are they completely hand made but the colors we use are also handmade as well and can vary in lightness or darkness from shipment to shipment. Plus each artist has their own take on each item that’s slightly different as well.

We try very hard to have the items in the photos as close as we can in terms of what you see listed although at the same time no 2 pieces will ever be the same.

2. Still try to match the pairs as closely as we reasonably can.

3. Sometimes you need to look at the piece in natural light moving it around to just the right angle to see it the same way as in the photo. We try to make our pictures look as close to reality as possible when listing them but glass is often very difficult to photograph well. The most difficult colors to photograph include the Purples & Blues as well as items made from Dichroic Glass.

4. Obviously again on the smaller sizes it will be harder to see designs, patterns & colors clearly. And for shapes they become more fragile as well. So please take that into account when ordering the smaller gauges.

5. You can also order singles (only 1 Plug piece, 1 Tunnel piece or 1 Shape piece) at 50% of the Pair price as a custom order.

Although when ordering only 1 piece then we would charge you $4.00 for the shipping costs (it would be the same shipping method as all our other shipments using Thai Post Standard International Small Package Service with a tracking number). So to be clear there’s no free shipping on orders of only 1 Piece.

But again if you order a total of 2 different singles then again shipping will be free of charge once more!!!

Just please contact us to discuss this option fully together so everything is clear okay.

6. Finally please note since all our items are hand made that the sizes are not perfect but normally with in an acceptable range of the requested size ordered. You can request specific changes to most orders like the length, or width or the size of the flares. Just let us know your preferences and we can discuss it together.

SHIPPING: All items are custom made to order and we will try hard to ship out within our listed production times as much as possible. These listed production times are in the order info and are not including Thai, International holidays or natural disasters that would disrupt the normal production & shipping process.

We will try to update regularly our shop info regarding production time delays during any special situations. So please if curious ask us or visit the shop notes regularly to find out what might be going on with any delays.

If something is urgent let us know and we can talk about putting it at the front of the line for you.

Our shipping is by Thai Post standard international small package service with a tracking number.

And this normal shipping service again is free (included in our price already). No limit. Meaning you can buy as many items as you want with free shipping included for everything. No extra shipping fees ever for normal purchases.

You only need to pay for any duties or taxes as required by law in your country of residence where we are shipping the goods. Sorry but to be absolutely clear on this point we have to repeat it one more time okay. So again please note that the buyer takes full responsibility for paying any and all duties & taxes charged in their country when purchasing our products.

Also lately the UK again has added some fees for handling and randomly are charging UK clients on this. This has nothing to do with Nirvana but is really strange and only happening in the UK with the Royal Post world wide as far we know.

Please check our shipping info page for more details on the current estimated shipping times.

Of course we can not be held responsible for the post office and although rare it happens that an item will take 9-12 weeks to arrive. This is extremely uncommon and almost unheard of but it can take place. If so please contact us so we can be on the look out and work together to find out what happened and solve the problem together.

And so please we really need your help to check on the shipments regularly via the supplied tracking information on your Country’s Postal Service Website starting in about 2-3 weeks from the initial shipping time to ensure a speedy and problem free delivery.

As if they try to deliver but you are not home the they will only hold the package at the local Post Office for a few weeks before returning it to us in Thailand.

And if the shipment is returned we would need to charge you $4 USD to reship it to you again.

Please note that Canada and Australia do not support tracking anymore for these shipments but we they do require a signature at receipt.

So please be patient as good things sometimes just take a bit of extra time that’s all but in the end 99.999% of the time the shipment will arrive safely to you without any problems except missed deliveries by you not watching it closely enough.

If you absolutely can not wait that long there is also an express shipping option at Check out using the EMS Thailand Service which normally takes about 10-14 days approximately or so for shipping times. Sometimes it’s faster or a bit slower but roughly about 10-14 days or sooner. But you would have to pay the extra shipping costs which is about $50.00 USD. So it's quite an expensive option.

Again there’s no limit on the amount of pairs you can order and send with the EMS Shipping option either.

GUARANTEE: If you are not pleased about anything let us know and we will work something out with you to make it right again.

As we offer a 100% money back guarantee or replacement for 7 days from the time you receive your order that is wrong due to our mistake (the delivery date usually can be confirmed by the Post Office in most cases if the information is ever needed).

Exceptions are of course if you ordered the wrong item or size as that would be your mistake not ours.

Anyway just please contact us by e-mail before those 7 days are up about your problem and for your return information instructions.

Also please be sure to return the items in the original packaging & conditions to us via registered/certified air mail in not less than 14 days after receiving so we both can track it together safely back to us.

Sorry but you will need to pay for the return shipping costs unless there was a mistake again on our part.

In this situation we can discuss the costs for shipping together back to us before shipping to be sure you don’t over spend.

Normally these costs can be in North America about $15 USD depending on the item(s) and your location. Again we will discuss it all more clearly together if the situation comes up okay.

And once the goods arrive in undamaged condition we will refund the payment in full back to you or make & send something new for you if you prefer as a replacement instead. As you like.

This whole process might take some time but we will do it guaranteed 100% so please try to be patient and know you will be fully taken care of in the end for sure. These are not only our shop rules but also pretty much the standard rules of Etsy & PayPal regarding returns and refunds.

Of course again if you received a reject, or we sent you the wrong item or some other problem caused by us just let us know right away with in 48 hours of receiving the goods please. And we will send you replacement(s) at no charge for the goods and the shipping too right away.

Although we may ask you for a good photo first as proof of the problem(s) that's all. And depending on the items we may also ask you to forward the goods if you are located in the USA to a domestic address there for us at our expense. Anyway we will work this out together one way or another so don't worry everything will be sorted out to your satisfaction in the end.

Anyway just please talk with us about any problems at all and we will get back to you with some possible solutions and options asap.

If you have any questions at all about anything please don’t hesitate to let us know as we would love to hear from you.

Really if you are not happy with anything please talk with us first before requesting directly a refund or complaining to Etsy. As we will try our best to solve the problem working things out with you if at all possible. We appreciate the chance to do so.

As when all is said and done we just really hope that you will be truly pleased with both our products & service and return again and again developing a long term relationship together.

Finally please always be super careful with the wearing & handling of any purchases in glass.

Especially with the designs which are a lot more fragile than others and can break more easily during horseplay, or if dropped (on to a table or the floor) or squashed (in a hand bag, against a pillow when resting or when placed in a pocket).

But if something does break as it does happen just please contact us about fixing or replacing it and we can try to figure out some possible options together okay.

Thank you very much & warmest wishes always,

Lak, Matt & Team Nirvana
Nan, Thailand

We love custom orders.

If we can do it we will let you know. Don't be afraid to ask. If we can't do we will tell you as well.

Talk with us and let's see what fun we can have together.

Although sometimes it will take a bit of extra time still to both to study, learn & successfully create your requests.

Thus the production time can be longer than the usual 2-3 weeks in these situations.

So please send us drawings, photos or ideas and we can talk okay.

We will try our best to help you create the item of your dreams!!!

P.S. More information below for those who want to know everything possible that we can think of!!!

Again please try to be extremely patient with our international shipping times which are always only approximates not guarantees.

Our "Free" shipping is with Registered & Certified Thailand Air Post. With the final delivery by your local Postal Service after passing through your country's customs inspections first.

Average shipping times in 90% of all cases are between 3-8 weeks. But of course 9-12 weeks is possible too but extremely rare.

Again Canada can be up to 14 weeks.

So again the arrival times can not be guaranteed and are only estimates. As no one can control either your local Customs or the Postal Service and how long they will take to deliver to you.

But you can be assured that our shipments will arrive more than 99.999% of the time successfully from our past experience with several thousands of shipments per year.

Any shipment with shipping times over 12 weeks will be replaced or refunded in full (to be fair to us you thus need to be patient and willing to wait this long for replacements or refunds that is all that we ask of you).

And again for Canada Post the time limit is 14 weeks to be replaced or refunded in full.

So if there any problems with shipping they will be solved together 100% don’t worry please.

Every piece we make is slightly different but very similar to the photo in terms of the colors you see here (although the colors vary a little bit as well as they too are hand made batch by batch).

Dichroic colors are hard to photograph. Especially Purple.

As they change color depending on the angle held and or the light conditions so please understand this when looking at the photos and at the actual pieces after receiving them (please experiment looking at them under different lighting conditions to understand what we are talking about better).

Please note that the colors in the photos do not always exactly match the colors you will receive. This is because the color raw materials are also hand made batch by batch and are slightly different each time around. This is part of the hand made charm and helps in the uniqueness of each & every item we produce. Sometimes the new colors are so different and if so normally we will contact you with a photo for approval before sending.

1. Every piece we make is a bit different from the photo. As not only are they completely hand made but the colors we use are also handmade as well and can vary in lightness or darkness from shipment to shipment. Plus each artist has their own take on each item that’s slightly different as well.

We try very hard to have the items in the photos as close as we can in terms of what you see listed although at the same time no 2 pieces will ever be the same.

2. Still try to match the pairs as closely as we reasonably can.

3. Sometimes you need to look at the piece in natural light moving it around to just the right angle to see it the same way as in the photo. We try to make our pictures look as close to reality as possible when listing them but glass is often very difficult to photograph well. The most difficult colors to photograph include the Purples & Blues as well as items made from Dichroic Glass.

4. Obviously again on the smaller sizes it will be harder to see designs, patterns & colors clearly. And for shapes they become more fragile as well. So please take that into account when ordering the smaller gauges.

5. You can also order singles (only 1 Plug piece, 1 Tunnel piece or 1 Shape piece) at 50% of the Pair price as a custom order.

Although when ordering only 1 piece then we would charge you $4.00 for the shipping costs (it would be the same shipping method as all our other shipments using Thai Post Standard International Small Package Service with a tracking number). So to be clear there’s no free shipping on orders of only 1 Piece.

But again if you order a total of 2 different singles then again shipping will be free of charge once more!!!

Just please contact us to discuss this option fully together so everything is clear okay.

6. Finally please note since all our items are hand made that the sizes are not perfect but normally with in an acceptable range of the requested size ordered. You can request specific changes to most orders like the length, or width or the size of the flares. Just let us know your preferences and we can discuss it together.

SHIPPING: All items are custom made to order and we will try hard to ship out within our listed production times as much as possible. These listed production times are in the order info and are not including Thai, International holidays or natural disasters that would disrupt the normal production & shipping process.

We will try to update regularly our shop info regarding production time delays during any special situations. So please if curious ask us or visit the shop notes regularly to find out what might be going on with any delays.

If something is urgent let us know and we can talk about putting it at the front of the line for you.

Our shipping is by Thai Post standard international small package service with a tracking number.

And this normal shipping service again is free (included in our price already). No limit. Meaning you can buy as many items as you want with free shipping included for everything. No extra shipping fees ever for normal purchases.

You only need to pay for any duties or taxes as required by law in your country of residence where we are shipping the goods. Sorry but to be absolutely clear on this point we have to repeat it one more time okay. So again please note that the buyer takes full responsibility for paying any and all duties & taxes charged in their country when purchasing our products.

Also lately the UK again has added some fees for handling and randomly are charging UK clients on this. This has nothing to do with Nirvana but is really strange and only happening in the UK with the Royal Post world wide as far we know.

Please check our shipping info page for more details on the current estimated shipping times.

Of course we can not be held responsible for the post office and although rare it happens that an item will take 9-12 weeks to arrive. This is extremely uncommon and almost unheard of but it can take place. If so please contact us so we can be on the look out and work together to find out what happened and solve the problem together.

And so please we really need your help to check on the shipments regularly via the supplied tracking information on your Country’s Postal Service Website starting in about 2-3 weeks from the initial shipping time to ensure a speedy and problem free delivery.

As if they try to deliver but you are not home the they will only hold the package at the local Post Office for a few weeks before returning it to us in Thailand.

And if the shipment is returned we would need to charge you $4 USD to reship it to you again.

Please note that Canada and Australia do not support tracking anymore for these shipments but we they do require a signature at receipt.

So please be patient as good things sometimes just take a bit of extra time that’s all but in the end 99.999% of the time the shipment will arrive safely to you without any problems except missed deliveries by you not watching it closely enough.

If you absolutely can not wait that long there is also an express shipping option at Check out using the EMS Thailand Service which normally takes about 10-14 days approximately or so for shipping times. Sometimes it’s faster or a bit slower but roughly about 10-14 days or sooner. But you would have to pay the extra shipping costs which is about $50.00 USD. So it's quite an expensive option.

Again there’s no limit on the amount of pairs you can order and send with the EMS Shipping option either.

GUARANTEE: If you are not pleased about anything let us know and we will work something out with you to make it right again.

As we offer a 100% money back guarantee or replacement for 7 days from the time you receive your order that is wrong due to our mistake (the delivery date usually can be confirmed by the Post Office in most cases if the information is ever needed).

Exceptions are of course if you ordered the wrong item or size as that would be your mistake not ours.

Anyway just please contact us by e-mail before those 7 days are up about your problem and for your return information instructions.

Also please be sure to return the items in the original packaging & conditions to us via registered/certified air mail in not less than 14 days after receiving so we both can track it together safely back to us.

Sorry but you will need to pay for the return shipping costs unless there was a mistake again on our part.

In this situation we can discuss the costs for shipping together back to us before shipping to be sure you don’t over spend.

Normally these costs can be in North America about $15 USD depending on the item(s) and your location. Again we will discuss it all more clearly together if the situation comes up okay.

And once the goods arrive in undamaged condition we will refund the payment in full back to you or make & send something new for you if you prefer as a replacement instead. As you like.

This whole process might take some time but we will do it guaranteed 100% so please try to be patient and know you will be fully taken care of in the end for sure. These are not only our shop rules but also pretty much the standard rules of Etsy & PayPal regarding returns and refunds.

Of course again if you received a reject, or we sent you the wrong item or some other problem caused by us just let us know right away with in 48 hours of receiving the goods please. And we will send you replacement(s) at no charge for the goods and the shipping too right away.

Although we may ask you for a good photo first as proof of the problem(s) that's all. And depending on the items we may also ask you to forward the goods if you are located in the USA to a domestic address there for us at our expense. Anyway we will work this out together one way or another so don't worry everything will be sorted out to your satisfaction in the end.

Anyway just please talk with us about any problems at all and we will get back to you with some possible solutions and options asap.

If you have any questions at all about anything please don’t hesitate to let us know as we would love to hear from you.

Really if you are not happy with anything please talk with us first before requesting directly a refund or complaining to Etsy. As we will try our best to solve the problem working things out with you if at all possible. We appreciate the chance to do so.

As when all is said and done we just really hope that you will be truly pleased with both our products & service and return again and again developing a long term relationship together.

Finally please always be super careful with the wearing & handling of any purchases in glass.

Especially with the designs which are a lot more fragile than others and can break more easily during horseplay, or if dropped (on to a table or the floor) or squashed (in a hand bag, against a pillow when resting or when placed in a pocket).

But if something does break as it does happen just please contact us about fixing or replacing it and we can try to figure out some possible options together okay.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.