History of Employee Counselling Service in England, Scotland and Wales

Unlimited access to a confidential 24hr helpline giving general information, advice and support 7 days a week available to employees and their immediate family members

Management Support

General advice and information, including support for managers dealing with sensitive situations

Direct support of a senior counsellor

Support in implementing sickness absence, health and safety, substance abuse, staff well-being and dignity at work policies

Service Reports

Regular reports of the attendance and progress of employer referrals

Statistical feedback on all referrals using HSE's Management Standards

Regular review meetings

Training

Access to training at reduced cost to ensure your organisation gains the maximum benefit from our service. Training is available on stress, bullying and harassment, support for employees with personal problems, and more.

Face to face and telephone counselling

Structured face-to-face or telephone counselling for employees

Employer referrals and self-referrals for individuals with work problems of personal problems that are affecting their work performance: alcohol and drug abuse; stress; bereavement; family and relationship problems; harassment in the workplace; sickness absence and any other issues

Critical Incident Support

Support and counselling for individuals who have been involved in incidents of violence, aggressive behaviour or serious injury

Support for Managers who are dealing with the aftermath of an incident

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History of Employee Counselling Service

Employee Counselling Service provided counselling to employed people for over 33 years. They were a not-for-profit organisation which prided itself on adapting the services they provided to meet the needs of individual employers.

They were are a leading provider for Employee Counselling to the public sector in parts of Britain worked with over 200 different organisations.

What issues can we help employees with?

Stress at home and at work

Family or relationship problems

Harassment or bullying at work

Bereavement

Anxiety and depression

Post traumatic stress

Alcohol or drug related problems

Excessive gambling

Any concerns that are causing worry

All of the work carried out was monitored by a Committee of Management made up of representatives of the following organisations:

STUC and Employee Representatives

Workplace Chaplaincy

Chartered Institute of Personnel and Development

Occupational Health Professionals

Clarifying the problems to be solved Once problems start they can accumulate. For example a break up in a marriage can result in many other problems, emotional, practical and financial. By the time someone talks to a Counsellor it can be difficult to separate out the cause from the symptoms.