Work Request

To create a work request, , and submit a request using the Customer Service module as seen below.

Entering Customer Requests

1. Access the Customer Request from the WorkDesk as shown above.

2. Click the New button.

3. Enter a Description. Please provide appropriate details.

4. Enter a Contact, Contact Phone, and an Contact Email Address.

5. Enter your Dean/Director/Dept. Chair as an Authorizer.

Note: If after submitting the request, the Work Coordination Center determines that an Authorizer is required, you shall be notified accordingly (status of the Request will have been changed to ‘Pending Auth’). The designated Authorizer must then login to AiM and change the request Status from ‘Pending’ to ‘Authorized.’

6. Enter your 3-digit Fiscal Administrator Code.

Note: If after submitting the request, the Work Coordination Center determines that Fiscal approval is required, you shall be notified accordingly (status of the Request will have been changed to ‘Pending FA’). The designated Fiscal Administrator must then login to AiM and change the request Status to ‘FA Processed.’

7. Enter or select a Property. To select a property, click the Zoom button next to the Campus. You will be taken through a series of selections for Facility, Property (building), and Location (room #)

8. Click the Save button. Your request has now been submitted for review and approval.

9. A Customer Request can be edited up until it is approved. Once approved, you must notify the Work Coordination Center.