How One AMC Balances Stability and Silo Busting

December 15, 2015By: Lauren Schoener-Gaynor

What's the right way to give AMC staff a full view of association operations? Formal rotation of staff responsibilities could be challenging in a client-serving environment. Here's how one AMC weighs the pros and cons.

In the association management world, every staff member can end up playing different roles at one time or another. Being a "team player" that can step in whenever needed is often on all of the staff resumes of an association management company. However, does rotating the roles and responsibilities of each staff member actually help or hurt the team?