Client: A Singapore-based medical device company that is a global leader in their sector.

Challenge:

Our client had initiated a world-wide upgrade of their fragmented and obsolete global IT infrastructure. This massive project was undertaken at the same time the company was undergoing not only a significant organizational transformation, but also a dramatic increase in sales.

The project included the design, customization and replacement of an ERP system, a B2B e-commerce system, the customer loyalty program, a customer rebate calculation system and a State & Local Tax calculation system. The customer data model was also fundamentally restructured across multiple brands and channels.

Solution:

Reporting to the Global Management Board, Dispatch was engaged as the business-side project lead for the North American transformation. This project was a multi-year engagement due to the size and complexity of the undertaking. Leading the business team through requirements determination, design, testing, training and implementation – and working closely with the both local and global IT teams – the system was successfully implemented in late 2018. Dispatch also worked closely with the client through the go-live and post go-live period, helping identify and address issues as they arose.