Business Info

Beautiful Black Hair is committed to offering the best in quality products & customer service. If you ever have any questions, comments, suggestions or concerns please do not hesitate to contact us. We can be reached at anytime via email and during business hours at (647) 692-1551

Business Info

Beautiful Black Hair is committed to offering the best in quality products & customer service. If you ever have any questions, comments, suggestions or concerns please do not hesitate to contact us. We can be reached at anytime via email and during business hours at (647) 692-1551

Orders are processed within 1-4 business days of the order being placed.

Same Day Shipping

Same Day Shipping applies to orders that are placed by 1pm ET on a business day.

Orders placed on Saturday, Sunday or on a holiday will ship the following business day.

All the products in the order must be labelled "Same Day Shipping" to qualify for shipping the same day. Orders that contain any item that does qualify will be processed within the regular 1-4 business days.

Needed By Date

If you require that your order be delivered by a specific date (hair appointment, trip, special event, etc). Please let us know at the time of placing the order by leaving a note on the order. If we are unable to meet the date you will be informed immediately.

Order Shipping

Most orders are shipped within 2-4 business days of the order being placed unless otherwise stated on the product page.

''On Order" items ship within 7 business days of being ordered.

''Special Order" items ship within 10-20 business days of being ordered.

If your order contains an "On Order" or "Special Order" item the entire order will be shipped at the same time.

Canada Post Delivery Methods & Times

Expedited delivery times is shown on map below.

Xpresspost delivery time is 1-3 business days.

Priority delivery is 1-2 business day.

Shipping Delivery times listed DO NOT include the processing time.

Exchanges

Exchanges can be made within 7 days of an order being delivered.

Items must be in original factory condition unused,unaltered, unworn, undamaged, and with all tags attached and in original packaging.

Customers are responsible to pay for all the additional shipping costs associated with the exchange. If the exchange is due to an error we made we will cover the costs.

Returns

Returns can be made within 14 days of an order being delivered.

Items must be in original factory condition unused,unaltered, unworn, undamaged, and with all tags attached and in original packaging.

Customers are responsible to pay for all the shipping costs associated with the return. If the return is due to an error we made we will send you the return label.