We have an opportunity for an experienced Desktop Support Engineer for a client’s site in Sandyford in Dublin. You will report directly to the Helpdesk Manager in Limerick and the role requires an individual who is highly motivated with a demonstrated ability to work under pressure by handling multiple tickets simultaneously, as well as learning new skills and procedures along the way. The role involves a lot of T1/T2 helpdesk activities and would escalate, and be supplemented, by our helpdesk team in Limerick. This person should be experienced in desktop support in an Active directory environment and have experience with server administration, from setting up new users to adjusting permissions etc. You will get the chance to work in a collaborative, high tech and agile environment where you are given the opportunity to innovate and grow. We are seeking a creative and dedicated technicians to become part of a highly technical team committed to driving technological evolution for our clients. Key Responsibilities: � Active Directory Administration (New users, Leavers, Password resets etc.) � Basic Exchange and File Server Administration (New users, Leavers, Permission assignment etc.) � Basic VMWare Administration � Knowledge of Terminal Server – the end user environment is RDS based. � Thin Client, Desktop, laptop configuration and troubleshooting. � Microsoft Office configuration and troubleshooting � Printer Configuration and troubleshooting � Network Patching and some experience with switching, needed when assigning devices to VLANs. We have documented procedures for this. � Wide variety of applications being supported, this would require good troubleshooting skills, an interaction with 3rd party vendors. � Good ticket administration is key in order to ensure SLAs are being accurately reported. Technical Requirements & Experience � Minimum of 2 years’ hands-on experience as a desktop engineer / Server administrator. (Coming from a field engineer back ground would be an advantage. � Technical Certifications MCSA Certification. � Knowledge and experience in Connectwise & Labtech would be an advantage � Excellent Client facing skills. Please send your CV forward for the attention of Gillian Nicholson at gillian.nicholson@collinsmcnicholas.ie