FAQ Search

My DeepClean Essential® has low or no suction. How can I fix this?

Answer:Start here if you have no suction at the floor. If you low or no suction at the hose, scroll down to find the troubleshooting you need.

1. First, remove the tank and check for cracks. Also, check the floor nozzle for cracks and clogs. Make sure the black rubber gasket that the nozzle connects to is properly attached to the base of the cleaner. If you find one of these parts is damaged, click the matching link below to replace it:

2. Make sure that the dial on the base of the cleaner is set to “Floor Cleaning.” This dial allows you to choose between floor cleaning or tools (i.e. the hose). To get suction at the floor, this dial must be set to floor cleaning.

3. See if the tank lid is properly attached to the bottom half of the tank. To attach properly, the lid must be fit in place and then latched down. You should be able to lift the tank by the carry handle.

4. After checking the tank lid, make sure that the tank itself is properly seated in the base of the cleaner. With the handle reclined, set the tank on the base. If it doesn’t sit securely, try again. The valve on the underside of the tank needs to connect into the inlet on the base (pictured below).

5. Now, check if there’s suction at the motor duct gasket. Make sure the red lint screen isn’t clogged, as this can reduce suction and overheat the motor. Power on the machine and see if there’s suction at the duct (to the right of the lint screen). If there’s no suction here, you’ll need to take your cleaner to a technician. You can find your nearest BISSELL® Authorized Service Center by clicking http://www.bissell.com/service-centers/ or by calling 1-800-237-7691, available 24 hours a day. If there is suction at the duct, go on to step 6.

5. If still there’s still no suction, please take your deep cleaner to a technician. You can find your nearest BISSELL® Authorized Service Center by clicking http://www.bissell.com/service-centers/ or by calling 1-800-237-7691, available 24 hours a day.