Rate Royal Columbian Hospital

Cleanliness

Facilities

Services

Value

Comment

Ratings for Royal Columbian Hospital

1

Cleanliness

3

Facilities

1

Services

3

Value

When it comes to care of a loved one, you only want whats best and have confidence in the people who provide that care. Unfortunately this is not the case with RCH! My dad spent 2 years here and we experienced it all!
-Developed gangrene 3 times in the hospital (went in with no signs of it)
-Developed many bed sores
-Was asked not to ring his call bell so much (even when he was in desperate need)
- Wrong bag of medication was given to him when he was discharged
-When lifted out of the bed, his sling was not on proper, many times he almost fell to the floor
-Used needles were left at his bed side on his table by his food (multiple times)
-Garbage was left in his bed from nurses
-It took 6 months to have a shower
-Doctors never got our messages we left with nurses
-He was told by himself his leg was getting amputated.
I am not saying his treatment was wrong, he was sick and needed care, but he was not even treated as a person during this time.

Maternity - Anyone who tells you a doctor is equivalent to a midwife is lying. The feeling when entering the hospital is old, and too many lazy staff. Whilst this doesnt apply to everyone, the culture here is clearly poor - a lack of performance metrics? Poor leadership? Maternity ward is staffed by different people - but the quality and competency is too far ranging. I hate that I delivered at RCH where the Doctor was uncaring and blase, and the nurses just didn't seem to have the consistency of care and quality across the Board. They gave us no skin to skin, one nurse lectured me on my crying baby, and another couldn't help me sbout whether to feed my ravished baby. I would recomend anyone with a choice to avoid this hospital and the doctors who tell you that delivery with them is the same as with a midwife.

Terrible. Dirty, staff are lazy (some are good but you only need a few bad eggs). Doctor didn't care, in fact didn't even turn up and left the work to the nurses. I would NOT recommend this filthy, underfunded hospital.

I was sent to Royal Columbian to undergo a cerebral angiography and embolization. This procedure was performed by Dr. Navraz S. Haran. Once post op I was constantly kept awake by staff with continued questions for 2 nights with out being fed a single meal or even a snack of any kind. My constant requests to see or speak to the surgeon were ignored or passed on to someone else. I was told I would be there for several days prior to being released. My interactions with the nursing staff were pleasant throughout until I awoke on the morning of the 30 being told I could go home that morning. CONFUSED i called my wife to come pick me up and began to ask to see or speak to my doctor as I had recieved no post op instructions. I had no idea how long to stay in bed, how long I needed to stay away from strenuous labour, how long before I could drive, when to return to work etc. When I became understandably upset at receiving none of the info I needed, they had me physically removed from the hospital. There was no ride waiting, I had no money nor did I have any way to call my family. I spent the next hour or so wandering around hoping to find my wife. How does a hospital toss a patient who has just undergone a brain procedure out into the steet with no means to care for themselves? This is completely unacceptable and I will be persuing legal action.

Grew up with family in this hospital, mom has worked there for well over 20 years. One of my fondest memories was when my friend and I were visiting her Dad in the hospital (rest in peace Dave 🙏🏼) and I pretended to be wheelchair bound so we could sneak into the patient supply room to steal pads. Anyways we shoved a few packages behind my back and rolled out like Jonah Hill in a body suit. Ran into a nurse that ended up rolling with me back to my friends Dads room. Avoided standing up from the wheelchair for a solid 5 minutes to avoid blowing our cover which is hard to do when the nurse keeps asking you to move and your crashing into medical equipment, never mind the fact that my body was uncomfortably sticking in an outwards position due to the pad packages placement. Good hospital though.

I came into RCH suffering from an infection and was given tests, IV treatment and meds in 4 hours on a Thursday night. I'm blown away by how fast they were in making me feel better, nurses were gentle every time they had to poke and Dr. Millar was very kind, caring and knowledgeable. Dr. Millar is the best ER doctor I've ever had. I got to go home the same night and had outpatient therapy all set up. Thank you Dr. Millar and the staff at RCH for making me feel so much better

As a professional in emergency medical care for the last 25 years, I know how hard it is to be considerate and compassionate or at least polite when you have been run off your feet your entire shift. It is however, the field we chose, medicine of any kind is NOT a grocery store, an office job or a lawyers office. No matter how disgruntled, burned out, exhausted you are there is NO EXCUSE for being verbally abusive, or judgemental with a patient. Especially if the patient has a mental health injury/disorder or illness. To jump to the conclusion that a patient is "drug seeking" without looking into their pharmanet and seeing the evidence that the patient has been seeing the same physician for years, been prescribed the same medications for years and had the meds filled at the same pharmacy for years. No clinic hopping, no pharmacy jumping and nothing in any medical chart. It is completely medical negligence to NOT research that if this is your IMMEDIATE assumption, and an abusive, sarcastic accusatory "assumption" it was Dr. Mathews, psychiatric emergency. You are clearly burned out and have no compassion or concern for your patient's mental health. I sat before you, open and honest, looking to you for the answer as I am new to town and was clearly given the worst advice, which was to come here to get a psychiatrist referral and as an intelligent, articulate woman, yes I was off my medication and I am proactive in my health care and did not want to go backwards. I did not like how I was when I was not on medication. I was not being "gamesy"sir, I believe you were.

Earlier this year I was recovering from a spine surgery. I spent 5 days in the RCH following the surgery. The pain I had to go through was at its worst.
There are a few points I want to bring up about this hospital:
1. SEVERELY understaffed. They do not answer a "buzzer" for help. Good luck getting someone to come by your bed (unless they have to follow up with meds or testing of any sort). Once you press the buzzer you are being questioned as to why you pressed it in the first place. They won't come unless they figure it warrants their attention. I have never seen anything like that anywhere else !
2. The place is filthy. I have watched the janitor stuff giving my room three swipes with the dust mop. I have never seen anyone wet mopping the floor once. Before being released I decided to take a shower as I was unable to move before. I almost threw up looking at the bathtub. It was obvious no one used to wash it in weeks. It was plain gross.
3. The staff morale is at its lowest. There was a nurse that would question the level of your pain after the surgery and would say:" well, it shouldn't hurt like this" ???? But it did. It was obvious to me that she took me for a drug seeking patient. In other words we do not have a say in what we feel at all. It is my word against hers (an all knowing nurse half my age). I found her gossipy and untrustworthy. When other patients in my room needed her attention, she stood by them simply chatting with whoever she could nail at that particular moment).
I have nothing by deep admiration for my surgeon but those five days in that word made my whole experience pure hell.
This is the worst place to find yourself at after a surgery. I usually bounce out of surgeries real fast and ask for earlier release if I can. This was the very first time where the pain truly got the best of me. And to deal with a nurse that has some of her own preconceived ideas as to what you should or shouldn't feel is way too much to deal with. She should be fired hands down.
Just wanted to add that most nurses were great, especially the night shift. Its just a few bad apples that spoil the bunch.
The management should loosen up on providing pain medication to patients that - in fact - truly need it.

I have worked in emergency health care for 25 years myself and my first ER for a resurgence of PTSD symptoms I have never been treated by a charge nurse who had such a rude, cold and unprofessional manner and as for Dr. LUI, he clearly is under educated in the field of psychological disorders because he was angry with ME, when I asked him to close the door because the screaming baby was bothering me. I was further upset by that and explained that triggers a memory for me in my job where a mother drowning her toddler in scalding hot water! Dr. Lui got even angrier. I had to tell him to leave, I asked for a new document until a psychiatrist was free.