Dell has announced the launch of its flagship ProSupport Plus support service for its complete range of commercial client solutions in India, which includes PCs, Notebooks, Workstations & Tablets. The complete support solution is designed to provide maximum support with minimal customer effort.
ProSupport Plus comes as an advanced version of the previously available ProSupport service, with additional benefits such as accidental damage repair for drops, spills and surges; retention of hard drive after replacement; access to a dedicated Technical Account Manager and support history and contract reporting on a regular basis, rolled into one comprehensive package. Through the introduction to SupportAssist, technology Dell is the first and only company in the industry to offer proactive and predictive automated support for issue prevention and resolution for end-user systems.
With the availability of these additional services, ProSupport Plus for PCs, Notebooks & Tablets will further enhance customer capability to manage their businesses thus helping them save even more in terms of cost and time incurred due to down time, maintenance or acquiring assistance from routine technology support. A seamless combination of access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution presents customers with advanced device management solutions, allowing them to focus on their core business requirements.
With the solution, customers spend up to 84 percent less time on technical support calls and take up to 58 percent fewer steps to resolve common hardware issues than key competitors.[ii] ProSupport Plus for PCs and Tablets is available to customers and channel partners in 66 countries and 19 languages. ProSupport has been available to Dell’s customers and has delivered fast response with highly trained engineers available around the clock and around the globe to quickly resolve issues, maintaining a high level of productivity and minimizing disruption.
According to Indrajit Belgundi, Director & General Manager – End User Computing, Dell India, “ProSupport Plus is a superior offering for our customers in India across small, medium and large businesses. We understand that our customers’ success should be not be hindered by downtime in technology use. ProSupport Plus as an intuitive solution, enables customers to spend less time on support and carry out efficient business daily. As the only complete support service combining priority access to expert support, accidental damage repair, and proactive, predictive monitoring for automatic issue prevention and resolution, ProSupport Plus is a winning proposition for our customers in India”