Stacey Osmond says a return flight from Nova Scotia last month went horribly wrong after her granddaughter was prevented from using the closest washroom, leading the toddler to wet herself and sit in her own urine for about three hours.

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Osmond says the agent who helped her book the flight put the couple in seats close to business class at the front of the airplane, so that her granddaughter would have quick access to a washroom.

"The second or third time I tried to take Ruby to the bathroom, the flight attendant told me, 'I can't have you coming up here anymore.' I said, 'She's a baby. I was given those seats by a booking agent for that reason, so that she would be close to the bathroom,'" Osmond told CBC News.

"She said, 'That doesn't matter, you are not to come up here.'"

Osmond says about midway through the 5½-hour flight her granddaughter Ruby, almost three years old, needed to go but a service cart blocked her access to the washroom at the rear of the plane.

Ruby couldn't hold it and wet herself, Osmond says.

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"I was enraged," she said.

"I sat there, still having to play with Ruby with a smile on my face, while I was just full of anger because of this woman, especially after she peed in her pants. I got some napkins off the flight attendant and I put them underneath her so she could sit on them."

Ruby had finished potty training months earlier, so Osmond did not think to have a diaper on hand. She says she didn't have a change of clothes ready either, because she hadn't flown with a small child in about 15 years.

'Very unpleasant flight'

Once back in Calgary, Osmond says Air Canada offered her a 25 per cent discount off her next flight, a $200 voucher and some toys for Ruby, but the 44-year-old says she's looking for a full refund and she'd like to hear from the flight attendant directly.

"I'd like her to have to call and apologize and maybe she'll think twice about how she acts in the future," Osmond said.

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"It was a very unpleasant flight for us."

An airline spokesperson acknowledged the incident.

"We're in contact with our customer about this regrettable incident. We have no further comment," Angela Mah wrote in an emailed response.

A Halifax-based airline passenger advocate says staff should be able to use discretion.

"Something has to change here," Gabor Lukacs said.

"Safety is very important, but where do we draw the line between restrictions for the sake of safety and insanity. It is just lack of restraint. Those powers to direct passengers are given to crew for the purpose of safety, not for the purpose of making passengers wet themselves."

Meanwhile, Osmond says her issue is with that one employee.

"I don't blame an entire airline for one flight attendant," she said. "This was the first time I experienced such hostility."

2 children among 3 dead in Mississauga crash .
A man and two boys have died after a two-car crash in Mississauga, Ont., late Sunday, Peel Regional Police say. Three other people, including a woman and a girl, were injured in the crash, which occurred on Winston Churchill Boulevard, north of Queen Elizabeth Way, just before 11 p.m. ET.Const. Rachel Gibbs, spokesperson for Peel Regional Police, said the man who died was driving a Mazda 6 Sedan southbound on Winston Churchill Boulevard when he lost control of the vehicle for unknown reasons. The car crossed the centre line and hit a northbound Mercedes.

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