Something went wrong while trying to act on (un)follow, please try again.

Enable Browser Push Notification

1

Click on the lock icon right next to website address in your browser.Click on the lock icon right next to website address in your browser.Open preferences by clicking safari icon in toolbar.

|

2

Notification permissions selection for the website are displayed in a dropdown, click on Site settings in this.Notification permissions selection for the website are displayed in a dropdown, click on Site settings in this.Open 'Notifications' tab, you will see all the existing notifications.

Post-GST, fewer customers having to pay service charge

Looks like the government's awareness drive on the voluntariness of paying service charge at restaurants as well as the new GST regime are producing results.

In an August survey, 30% of 8,668 respondents said they didn't have to pay the levy post GST.

Though the government had removed the charge in April, many eateries have continued levying it in bills.

In context: Restaurants giving up levying service charge slowly

31 Aug 2017Post-GST, fewer customers having to pay service charge

Looks like the government's awareness drive on the voluntariness of paying service charge at restaurants as well as the new GST regime are producing results.

In an August survey, 30% of 8,668 respondents said they didn't have to pay the levy post GST.

Though the government had removed the charge in April, many eateries have continued levying it in bills.

❮

SurveyData might be of help for restaurant rating sites

According to 21% respondents in the LocalCircles survey, eateries didn't even mention service charge in bills. Another 9% got it removed.

The magic number (30%) was up from 27% in May, indicating change is happening slowly.

80% said they wanted restaurants to be filtered by 'service charge mandatory' option on rating sites like Zomato.

"Consumers said it would help them make informed choices," LocalCircles said.

Love Business news?

Stay updated with the latest happenings.

BackgroundService charge was an irritant for customers

For years, customers have had to pay a 'service charge' over and above local and central taxes.

Often this was in lieu of a tip. Slowly, it became pervasive.

The mandatory levy was applied by all eating establishments and customers were forced to pay even if they were unhappy with the restaurant's service, till the government announced it voluntary in April.