Frequently Asked Questions and Answers

Contact Datavo at least two weeks in advance to your move date to ensure your lines are transferred in a timely manner. You may or may not keep your existing telephone numbers. If you are unable to keep your existing numbers you will have the option to acquire a (RCF) Remote Call Forwarding number.

Question:
How can I retrieve my static IP info?
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Answer:

Please contact Datavo if you have misplaced or failed to receive your static IP information.

Question:
How can I retrieve my Wi-Fi password?
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Answer:

You will need to speak with the individual who configured your wireless router or access point if you are not using a Datavo modem for you wireless connection. Contact Datavo immediately if you are using the Datavo modem for wireless connectivity and have forgotten your username, password or need assistance configuring security information and the wireless name (SSID).

Question:
Why Can't Access a Specific Websites?
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Answer:

First, confirm all of the equipment connecting your computer to the internet is working properly. Be sure to check each computer in the event you have multiple computers at your business. If you are experiencing no internet connectivity on all the computers, follow these steps: 1) Confirm all ethernet cables are connected properly., 2) Confirm the Datavo modem has power., 3) If you have a router, confirm the devices is connected to a power source., and last 4) Power cycle both the modem and the router even if both devices are properly connected and already have power. * A power cycle is done by disconnecting the power from both devices for one minute and then reconnecting. Allow both devices 1 - 5 minutes to recalibrate before checking your computers to find if this resolved the problem. DO NOT RESET YOUR MODEM OR ROUTER OR IT MAY ERASE ALL OF YOUR PRECONFIGURED SETTINGS REQUIRED TO ALLOW THE MODEM AND ROUTER TO FUNCTION PROPOERLY. Lastly, restart your computer if power cycling your network components does not resolve the problem. Contact Datavo immediately if you are still experiencing problems connecting to the internet after following the steps above.

Question:
Why can't I access the internet?
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Answer:

First, confirm all of the equipment connecting your computer to the internet is working properly. Be sure to check each computer in the event you have multiple computers at your business. If you are experiencing no internet connectivity on all the computers, follow these steps: 1) Confirm all ethernet cables are connected properly., 2) Confirm the Datavo modem has power., 3) If you have a router, confirm the devices is connected to a power source., and last 4) Power cycle both the modem and the router even if both devices are properly connected and already have power. * A power cycle is done by disconnecting the power from both devices for one minute and then reconnecting. Allow both devices 1 - 5 minutes to recalibrate before checking your computers to find if this resolved the problem. DO NOT RESET YOUR MODEM OR ROUTER OR IT MAY ERASE ALL OF YOUR PRECONFIGURED SETTINGS REQUIRED TO ALLOW THE MODEM AND ROUTER TO FUNCTION PROPOERLY. Lastly, restart your computer if power cycling your network components does not resolve the problem. Contact Datavo immediately if you are still experiencing problems connecting to the internet after following the steps above.

Question:
Why do I have slow internet speeds?
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Answer:

First, run a speed test on your computer by visiting speedtest.datavo.com and remember to write down the results. Next, power cycle your modem by disconnecting the power cable from the rear of the modem for 1 minute, then reconnect. Then, run another speed test on your computer by visiting speedtest.datavo.com and write down the results again comparing the first speed test results to the second test. Your internet connection may have increased in speed once the Datavo modem has reconnected to the network. Please be aware that streaming media websites such as YouTube, Pandora, Netflix and Hulu will slow down the internet speeds available throughout your business; therefore, please confirm no one in the office is streaming while conducting your speed tests. Contact Datavo immediately in the event you are still experiencing problems or believe your internet connection to be slower than the product you selected.

Question:
Why does my internet keep dropping?
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Answer:

First, confirm all of the equipment connecting your computer to the internet is working properly. Be sure to check each computer in the event you have multiple computers at your business. If you are experiencing no internet connectivity on all the computers, follow these steps: 1) Confirm all ethernet cables are connected properly., 2) Confirm the Datavo modem has power., 3) If you have a router, confirm the devices is connected to a power source., and last 4) Power cycle both the modem and the router even if both devices are properly connected and already have power. * A power cycle is done by disconnecting the power from both devices for one minute and then reconnecting. Allow both devices 1 - 5 minutes to recalibrate before checking your computers to find if this resolved the problem. DO NOT RESET YOUR MODEM OR ROUTER OR IT MAY ERASE ALL OF YOUR PRECONFIGURED SETTINGS REQUIRED TO ALLOW THE MODEM AND ROUTER TO FUNCTION PROPOERLY. Lastly, restart your computer if power cycling your network components does not resolve the problem. Contact Datavo immediately if you are still experiencing problems connecting to the internet after following the steps above.

Question:
Why is my Wi-Fi or Wireless not working?
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Answer:

There are a couple of areas to check if you are experiencing problems or unable to connect to your Wi-Fi access signal. First confirm if you are having trouble with all Wi-Fi connected devices or only one particular device. Second, confirm you are using Datavo Wi-Fi though our modem or if you have installed your own personal Wi-Fi router. You will need to speak with the individual responsible for the installation of your Wi-Fi access point or router if this is a device you installed. Please attempt to renew your Wi-Fi connection by forgetting the network on your device and attempting to establish a new connection. This step will require you to know your SSID network name and password. If all of your Wi-Fi devices are not working please contact Datavo at (877-732-8286) for further assistance.