The ECS Resource Group are working with a global manufacturing organisation to recruit a Customer Service Executive to work in Bracknell.

Responsibilities; - To investigate the root cause of Issues, ranging from Invoice Queries, Pricing, Supply Chain queries - To manage customer relationships via telephone and other correspondence, including responding to customer enquiries and difficult complaints. - To liaise with the business and Customer Service on customer relationship management. - To provide service and support through utilising SAP for order entry, order status, enquiries, agreement and pricing queries. - Raise Credits and Debits within SAP and coordinate Returns where applicable to resolve issues.