AGENT - CALLING CENTERMay 2018UNITEDHEALTH GROUP － SANDY, UTTaking inbound calls, Outbound calls when needed to call providers, Booking trips for seniors whos insurance pays for it, Members contact us to book trips for medical appointments one month in advance, Detail-Oriented when putting in notes about providers or members, Multitasking is a big thing

TELLERMar 2018 to May 2018BANK OF UTAH － SALT LAKE CITY, UTGreeting customers, Handling cash in and out of a till, Maintained a clean and organized work space, Was in charge & had special duties like ordering supplies for the branch, Verifying address changes & inventory towards our certified checks & money orders, Processed payments, withdrawals, & deposits, Keeping my drawer balance under certain limits, Making sure binders were marked off for dual control, Making sure checks were processed through back counter, Stocking supplies & cross checking our records to make sure things get archived in appropriate file, Balancing vault, Constantly thinking of ways to improve our customer service at BOF

TELLER - NEW ACCOUNTS - NOTARY - TECH CHAMPJun 2017 to Feb 2018MOUNTAIN AMERICA CU － WEST VALLEY CITY, UTLead full time teller, Maintained a clean & positive work space, Opened new accounts including savings checking & lines of credit, Balancing vault daily, Created new processes & systems for increasing customer service satisfaction, Cross trained & provided back up assistance to members needing to open an account or see a notary, Performing cashier duties, Handling currency & coin as well as checks, Processes withdrawals, Processes payments & cash advances, Resolved product issues & shared benefits of new technology, Managed quality communication & customer support to members by product representation, Adhered to security and audit procedures, Entered member transaction data into online banking software

CASHIER - BACK HOUSEAug 2016 to Jan 2017KMART － WEST VALLEY CITY, UTGreeting & checking out customers, Handling money in and out of a till, Helped in Customer service with returns, Stocked merchandise, Closed location store, Took down fixtures, Stocked and packaged leftover merchandise, Cleaned store and back house, Put away go backs

CASHIER - FLOORMay 2015 to Feb 2016KOHLS － WEST VALLEY CITY , UTChecked customers out efficiently, Handling money in and out of a till, Reduced prices down to markdowns, Put new merchandise out on floor, Cleaned fitting rooms, Ran Z-Rails, Folded merchandise, Stocked up by registers, Walked around to be of assist to anyone, Helped customers with holds, Sometimes trained new cashiers.

Education and Training

High School Diploma - Hunter High School - Graduated 2016

Activities and Honors

Tech Champ for MACU. Participated in Junior Achievement for Fourth graders at West Valley Elementary School. Was presented with a 100$ giftcard + certificate from MACU for being in the One hundreds club. The club was for employees who got ten perfect 100 score surveys in a two month time span, I happen to have gotten 14 perfect surveys.