• Please check to make sure the data cable and wall charger are inserted all the way.

• Please try using another USB cable (this type of cable is widely used in the electronics industry) or in a different outlet.

• If a battery image with an "X" or lightning bolt is shown while the unit is connected, please perform an emergency reboot on the unit.

• To perform an emergency reboot:
Please turn off the unit. Connect the USB data cable to your computer or wall charger. While holding down the P and large Main button located on the front of the unit, connect the USB cable to the unit. When the screen starts to flash, release the two buttons. Once you reach SYNC screen, disconnect the USB cable from the unit. Turn on the device. Emergency Reboot is now complete.