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Airport Hotel

Good hotel , ideal for staying overnight before a flight . Great breakfast . Good rooms . En suite has shower but no bath and also supplies toothbrushes and toiletries Overall very good , would use againMore

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Room Tip: Shuttle bus is on level 1 and gate 3 , they run about every 20 minutes

Stayed: April 2014, travelled as a couple

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Ask Julie P about Concorde Inn Kuala Lumpur International Airport

2 Thank Julie P

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

ConcordeInnKLIA, General Manager at Concorde Inn Kuala Lumpur International Airport, responded to this reviewResponded 22 May 2014

We are very delighted by your kind comments towards our hotel and it is so nice to know that you enjoyed the hotel room and facilities. Certainly will share the feedbacks with the team and that will be a great source of motivation for us.

Thank you once again for your support and patronage; we all certainly look forward to the opportunity to serve you again at this little stopover. Do LIKE us on Facebook Page as we update our fans with latest news and upcoming promotions.

Best regards,Hanis ShariffGeneral Managermarcom.klia@concorde.net

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

We chose to stay here as we were flying out to Cambodia early the next morning. My husband and I have stayed in the Concorde in the city centre a few times and so were expecting similar but were disappointed.

Firstly, they don't tell you that there's a free shuttle bus from the airport to the hotel, we found this out by accident but if you don't know about it, you'll pay MR 50 for a taxi.

Check-in was very poor. The guy couldn't find our booking despite trying all our different names and eventually said we'd made a mistake and didn't have a booking. When I told him we'd booked with booking.com he checked again but said there was nothing and asked us to 'move aside' so that he could serve the next guest! I then had to get my computer up and find the confirmation. I stood in line again and showed this to him but he just seemed confused and nervous. Eventually another member of staff came over, checked the confirmation, punched something in on the computer and hey ho, all of a sudden they found the reservation. This whole process took around 20 minutes which is very poor.

Rooms in the hotel are 'motel' style both outside and in, and to be honest they are just average at best.

When we asked about a tact to take us into town we were quoted MR150 which is way over priced. We then said we didn't want a hotel taxi, just an ordinary one and asked them to call but they told us they still charged MR150. We ended up getting the free shuttle bus to the airport and a taxi from there to save money.

Although there's a free shuttle to and from the main terminal, there is no free bus to KLIA 2, so we had to pay for this. Again, this is quite poor.

We didn't get the chance to eat breakfast as we had to leave early so can't comment on the food standards.

All in all I feel that they are operating on the 'captured audience' premise where they know they can overcharge because people are in transit and have no other choice.

I wouldn't choose to stay here again, and if we compare like for like, we would have been cheaper taking a hotel in the town and just getting a taxi to the airport in the morning.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

ConcordeInnKLIA, General Manager at Concorde Inn Kuala Lumpur International Airport, responded to this reviewResponded 22 May 2014

Dear LindyIrving121,

Warm greetings from Concorde Inn KLIA.

We regret that you did not enjoy your stay with us. Rest assured that your comments have been shared to the respective departments and with corrective measures line up for better service and improvement at the grey areas.

Like to share with you, we are set in greenery with nature surroundings and the hotel is more of a resort style, which situated very close proximity to the airport with more reason our rooms are spread out and low lying.

For your kind information; during that time, we only provide the airport transfer service for KLIA Main Terminal and the details are listed on the hotel official website except for LCCT. Whereby, due to the complete cessation operations at the LCCT and the move to the new airport, KLIA2; we have currently included our shuttle bus transfer service plying the route to and fro from our hotel, from 09th May 2014 onward.

However, despite your disappointment we hope that you will choose to stay with Concorde Inn KLIA again where we can be of better service to you in the near future.

Best regards,Hanis ShariffGeneral Managermarcom.klia@concorde.net

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

We stayed for 1 night after a long flight from London before our connecting flight the next day. Great courtesy bus service from the airport to the hotel around 10/15 minutes drive. Quick check in and friendly staff. The room was very comfortable lovely big bed & clean bathroom was great to relax and get a good nights sleep. We ate at the hotel restaurant in the evening served Malaysian food was quite nice and average priced. The breakfast had a big choice but the food was cold so stuck to continental style pastries etc. the highlight of the hotel was the swimming pool, it is very clean and beautiful surroundings which was perfect to enjoy the sunshine before our flight. The only odd side was that we had to pay for a transfer to LCCT which we weren't expecting we were hoping that there would have been a courtesy bus to LCCT as well as KLIA which would be a good service. Overall a comfortable clean airport hotel, would stay again if in the area.

Stayed: April 2014, travelled as a couple

Ask KSimeone14 about Concorde Inn Kuala Lumpur International Airport

Thank KSimeone14

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Thank you for choosing us as your stay venue and sharing your experience with us. We are delighted that you found our rooms, facilities and food great. Our sincere appreciation for your constructive comments and it is our pleasure to make your stay valuable even for a short duration. Will certainly share them with the team for our ongoing learning experience.

For your kind information, during that time we only provide the airport transfer service for KLIA Main Terminal and the details are listed on the hotel official website except for LCCT. Whereby, on 9th May 2014, due to the complete cessation operations at the LCCT and the move to the new KLIA2 airport is resumed. Measuring to 275,000 sqm with 60 gates, 8 remote stands, 80 aerobridges and able to accommodate 225 retail outlets. KLIA2 will certainly be able to deliver a smoother and better service for transport vehicles, pick-up and drop off points which we have currently included our shuttle bus transfer service plying the route to and fro from our hotel.

Thank you for your kind feedback and the opportunity to improve. Nevertheless, we hope to serve you better in the near future and looking forward to welcoming you again to Concorde Inn KLIA.

We stay here if we have a flights that don't connect and it is a perfect airport hotel.Open spaces, gardens and birds!The pool and bar are great. The staff are great and the rooms are just what you need.Hot showers are wonderful and the rooms are spotlessly clean. We enjoy the bar and restaurant. Wine is expensive, grab some duty free ... There is a fridge in your room. The shuttle is convenient and runs often.

We are delighted by your kind comments towards our hotel and it is so nice to know that you enjoyed the hotel facilities and surroundings. Certainly will share the feedbacks with the team and that will be a great source of motivation.

It was our pleasure to have served you well and we wish you many more pleasant trips ahead and looking forward to your future visit soon.

Just spent 5 hours here recently inbetween flights had had a good experience overall. We used the free shuttle bus from the new KLIA2 airport( which is going to be great) to Concorde, and return which was a big help. We were going to use the pool but when we got to the pool area and read the swimming suit restrictions we all weren't allowed to swim because our suits weren't appropriate. So beware! Women have to wear 1 piece and men have to wear 'bike short' style. So no boardies/bikinis or budgie smugglers! This was disappointing as we were all looking forward to a relaxing swim. I think these strict regulations need to be on their website. We had a really nice dinner at their restaurant, food was cheap, alcohol dearer, even had some live entertainment, staff were friendly. Deluxe room very comfortable, we didn't hear much noise, bathroom had been renovated, comfortable beds, we did have an issue with the entry card to the room which was inconvenient but was replaced. Overall staying here, although a short time was a far better option than sitting in the airport!

Stayed: May 2014, travelled with family

Ask suemil about Concorde Inn Kuala Lumpur International Airport

1 Thank suemil

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Thank you for providing us with your review on your recent stay at Concorde Inn KLIA.We are very glad that you found our rooms, facilities and food are great. Our sincere appreciation for your constructive comments and it is our pleasure to make your stay valuable even for a short duration. We will certainly share them with the team for our ongoing learning experience.

Just for your kind information, the pictures stated in the swimming pool attire board shows some general guidelines for the ‘’Do & Don’t’’ correct swim wears and materials to use. You may have misunderstood, hotel guests are allowed to wear all kind of appropriate swim wears which include bikini, one-piece tank suit, tankini and so on. Besides, we appreciate very much for shedding lights on those issues.

Once again, thank you for your patronage. We look forward to welcome you back to Concorde Inn KLIA soon. We wish you a pleasant onward journey!

We had an "executive king" room, which had so much plane noise we couldn't sleep and no working shower. It was clean, that's the best we can say. The food was not that great. The fruit tasted funny, the eggs were a very light yellow, the "juice" was a fake fruit drink at best, the hot tea wasn't worth a second cup, the restaurant staff wouldn't let us sit down at the first four tables we went to for varying reasons and then finally let us sit down at our original choice (go figure). It was ok for the money to stay somewhere near the airport since we had an overnight layover but not for anything else, even a good nights sleep. If that's what you want, stay somewhere else. Oh yes, the bed was comfortable and the rest of the hotel staff was very friendly!

Room Tip: The best room is the king suite. It has carpet and is the nicest room as was told to me by the receptionist. Even though we reserved an executive king room it was bare bones acceptable, noisy to the air traffic all night and the people walking by.

Stayed: May 2014, travelled as a couple

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Ask Tonya B about Concorde Inn Kuala Lumpur International Airport

Thank Tonya B

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

ConcordeInnKLIA, General Manager at Concorde Inn Kuala Lumpur International Airport, responded to this reviewResponded 14 May 2014

Dear Tonya B,

Thank you for taking your time to provide us your feedback on your recent stay with us.

We read with much concerned of your experience and the shortcomings you have encountered; please accept our sincere apologies for the inconvenience caused. Rest assured that your comments have been shared to the respective departments and corrective measures have been align and look into.

We hope despite your disappointment on this occasion, the hotel will have the opportunity to welcome you back to our hotel sometime in the near future.

Best regards,Hanis ShariffGeneral Managermarcom.klia@concorde.net

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC