About CHMECareers

Jobs at CHME

Why Join CHME

CHME’s guiding principle, to put patients first, has allowed it to attract and retain a team of dedicated professionals. This commitment to patient care extends into the community – as demonstrated through CHME’s corporate giving.

If you’re looking for a job where care and service drive business decisions, you should consider CHME.

Benefits at a Glance

Open Positions

Customer Intake Coordinator

Location: Foster City, CA

The Customer intake Coordinator (Medical Supplies Role) works in a highly fast paced department developing a strong knowledge in Medical Standards and reviews & maintains high quality and accuracy of documentation.

Customer Intake Coordinator

Location: Foster City, CA

The Customer intake Coordinator (Medical Supplies Role) works in a highly fast paced department developing a strong knowledge in Medical Standards and reviews & maintains high quality and accuracy of documentation.

Responsibilities:

Demonstrates and ensures a commitment to quality in all actions and decisions in accordance with Company standards.

Confirm patient information from new and unconfirmed orders as they arrive in queue; prioritize incoming items according to product type and level of urgency.

Review & assess quality of required documentation.

Assist with obtaining all missing items for incomplete orders; redirect as needed.

Access insurance/payer websites to research guidelines and determine coverage.

Develop and maintain a strong applicable knowledge of medical supplies to respond accurately to customer needs.

Multi-task and complete high volumes of work with an extremely strong attention to detail are essential.

Creating new cases in Brightree to obtain missing documents and get patients to billing status.

Contact patient/caregiver to obtain verbal confirmation of order and inform them of benefits coverage.

Review prescription and account information and validate documents.

Knowledge, Skills, and Abilities:

Ability to perform complex repetitive work with frequent interruptions without losing patience or focus.

Driver/Technician

Location: Foster City, CA

The Driver/Technician is an entry level position whose primary responsibilities include: driving a 14 foot box truck, delivery-pick up of home medical equipment, education and assessment to patients. Ability to lift 100 pounds on a regular basis, work in a fast-paced environment, computer proficiency, strong written and verbal communication skills, and a valid driver’s license. On-call work hours are required. This position requires the ability to work independently. Must adhere to Company, Federal, State and local regulations and compliance.

Driver/Technician

Location: Foster City, CA

The Driver/Technician is an entry level position whose primary responsibilities include: driving a 14 foot box truck, delivery-pick up of home medical equipment, education and assessment to patients. Ability to lift 100 pounds on a regular basis, work in a fast-paced environment, computer proficiency, strong written and verbal communication skills, and a valid driver’s license. On-call work hours are required. This position requires the ability to work independently. Must adhere to Company, Federal, State and local regulations and compliance.

Responsibilities:

Delivers medical equipment to patients as directed by the Distribution Manager, Dispatcher, and other designated company representative.

Responsible for delivering, set-up, service and pick-up of medical equipment and related supplies to and from patient’s residence and skilled facilities.

Provide instruction and education material to the patient/or caregiver(s) on the operation, cleaning, and maintenance of medical equipment.

Transport, handle and route medical equipment according to CHME Solutions policies and procedures to comply with infection control, equipment maintenance, and safety.

CSR – Customer Service Representative

Location: Foster City, CA

Responsible for the coordination and acceptance of all patients. Representative assures initial qualification of patients by process of acceptability, financially and by the appropriateness of therapy and geographic feasibility.

CSR – Customer Service Representative

Location: Foster City, CA

Responsible for the coordination and acceptance of all patients. Representative assures initial qualification of patients by process of acceptability, financially and by the appropriateness of therapy and geographic feasibility.

Responsibilities:

Implements CHME’s Mission Statement.

Professional phone etiquette and provide excellent customer service.

Responsible for assuring the quality of order that will meet company criteria for service and reimbursement.

Initiative – Undertakes self-development activities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation – Generates suggestions for improving work.

Judgment – Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.

Motivation – Measures self against standard of excellence.

Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently.

Professionalism – Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Knowledge of Medicare, Medi-cal and private insurance is highly desired. Bilingual a plus.

EDUCATION/EXPERIENCE: High School or college education preferred, experience in HME industry preferred and or at least 1 year of customer service history.

COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of Word Processing and system software.The noise level in the work environment is usually quiet. While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50+ pounds.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hospital Liaison

Location: San Francisco, CA

The Hospital Liaison reports to the CHME Manager and Hospital Designated employee. The Hospital Liaison works within the central hub of patient care coordination to facilitate discharge planning needs with a focus on DME (Durable Medical Equipment). The Hospital Liaison will have daily regular interactions with the various clinicians and supportive staff members to coordinate DME orders with contracted providers to ensure safe patient discharges to the home and community setting. The Hospital Liaison will also manage the relationship between CHME and the hospital, reporting DME and process relating needs to be addressed.

Hospital Liaison

Location: San Francisco, CA

The Hospital Liaison reports to the CHME Manager and Hospital Designated employee. The Hospital Liaison works within the central hub of patient care coordination to facilitate discharge planning needs with a focus on DME (Durable Medical Equipment). The Hospital Liaison will have daily regular interactions with the various clinicians and supportive staff members to coordinate DME orders with contracted providers to ensure safe patient discharges to the home and community setting. The Hospital Liaison will also manage the relationship between CHME and the hospital, reporting DME and process relating needs to be addressed.

Responsibilities:

Coordinating orders for Home Medical Equipment and Respiratory Services (HME/RT), from the Case Management staff and any other hospital designated employee.

Placing the order with the appropriate contracted vendor.

Insuring that the delivery and set-up is completed within the required time frame.

Assisting the case management staff with any and all HME/RT related issues, questions etc.

Helping to facilitate timely hospital discharges by insuring that the necessary HME/RT items are delivered to the Hospital and/or patients home.

Managing the Hospital’s designated equipment consignment closets and insuring that the necessary minimum and maximum quantities are on hand.

Reporting and processing of closet orders will be to CHME management to include completion of closet paperwork, reconciliation of closet equipment, and recommendation of improved methods for managing closets to minimize shortages, and coordination of marketing reps to get the message out to the appropriate CPMC staff to insure compliance.

The Liaison will be responsible to work with Logistics and have dotted line responsibility for the assigned service technician(s) to insure delivery time frames are met.

Provide educational in-services to keep hospitals up to date with health care policies within the industry, and develop tools to aide in any changes or updates.

The liaison will perform various supportive tasks, required by the Hospital or CHME.

Assist the local CHME office with various tasks as assigned, including verifying insurance, same & similar, meeting insurance billing criteria, processing order into Brightree, and preparing the patients’ chart for the office.

Additional job duties maybe added as needed by CHME.

Meet with patients as needed to gather information, get paperwork signed, and deliver equipment as needed.

QUALIFICATION REQUIREMENTS:

High school or college education

Two year’s of experience preferably in an HME/RT position or in the health care industry

Respiratory Therapist

Location: Foster City, CA

Provides Respiratory Therapy in the homecare setting. CHME (California Home Medical Equipment) has an opening for a full time/ part time respiratory therapist position for the East Bay// San Mateo area.

Respiratory Therapist

Location: Foster City, CA

Provides Respiratory Therapy in the homecare setting. CHME (California Home Medical Equipment) has an opening for a full time/ part time respiratory therapist position for the East Bay// San Mateo area.

Responsibilities:

Responsible for providing instruction and routine follow-up with patients, family and caregivers on the proper use of various medical equipment.

This includes cpap, bilevel therapy, oxygen therapy, ventilators, apnea monitors, suction, cough assist as well as other treatment modalities.

The respiratory therapist will interact with referrals, physicians and home health agencies to ensure ongoing communication and integrated care plans.

Maintains patient files with current physician orders, progress notes and other detailed information.

Assures compliance requirements as they pertain to insurance protocols, CHAPS and the State Board of Pharmacy.

OTHER SKILLS: motivated individual with ability to work creatively in various home environments. Equipment setups done at our Foster City office, patient homes and hospitals. Provides educational in-services to staff members, physicians, referrals and other customers as requested. Routine interaction with sales staff to further skills, advancement.

REQUIREMENTS: Current RCP license in state of practice, RRT preferred, current CPR certification, valid driver’s license and auto insurance.

Provide excellent service to clients and referral sources. Maintain the physician database with current contact information.

Obtain certificates of medical necessity and supporting clinical documentation. Ability to converse with clinicians and office staff to describe the information needed for an authorization to be processed.

Notifying manager of delay reasons that may affect timeliness of processing.

Manage special projects within the department such as coordinating audit requests.

Ability to run custom reports and analyze monthly reports where statistics are required for further analysis and monitoring by the management team.