Can't open programs

srironsFeb 10, 2012, 5:36 PM

Hello all... So I had a virus on my computer and I got rid of it using a boot scan with Avast... However, in getting rid of the virus, I believe I may have messed something else up in my computer... So after I ran the scan and booted the computer back up, I realized that I still couldn't open any programs (control panel and all that work, but none of the software)... I couldn't open up MS office, or itunes or even the internet (any browser)... Except randomly the link to Pandora would open and connect me to chrome... Which is how I'm on here now... The strange thing is, if there is a link online that opens the application it'll open fine... I can't open a word document saved to my computer, but one posted by my professor opens MS word fine... That happens for everything I've tried... I can download lectures in Itunes if I click on the link from my college's e-learning site... So I've tried to download updates and things from Microsoft and it downloads fine, but when I go to run them it stops... So now I'm stuck and the local repair shop quoted me $120... There's nothing on my computer that needs to be saved currently, so I figured I'd just re-install windows if I can figure out how to get the darn thing to run... Thanks in advance for any and all help...

Oh I should probably tell you what happens when I try to open a program... I don't get an error, I get the "choose the program you would like to use to open" window... The only thing listed ever is IE... when I click on it, it brings me to my home page in IE...

Looks like the shortcuts are corrupted! Right click on a shortcut and check properties,Should read eg. "C:\Program Files (x86)\'software name'.exe"If shortcut is on Quick Launch Rt click on the icon then again on the program.

Then, if they are incorrect (as I expect) navigate to Program Files on your C drive and open each software folder in turn, rt click on the application file and choose 'create shortcut' A window will appear to tell you you can't create a shortcut here and let you create one on the Desktop which is where you want it...

Executables aren't opened with anything, as they are programs, not data. Whatever you're trying to use to launch the program is not the actual program executable. If it's not too much of a hassle, you can probably just recreate the shortcuts like dodger46 suggested.

Personally, I'd just reinstall Windows. Who knows what that virus did to your computer. Better to start from scratch at this point.

So I've tried to use the system restore and the system update in my programs and they won't open either... So how do I re-install windows if I can't open any of these programs.. Thats where I'm stuck...

I bought it with Windows 7 already on it and I didn't receive a disk so I'm assuming they're on my hard drive?

If the installation files are on the drive they'll be accessed by hitting a key like F11 when you boot. Need to read your manual... or borrow a disk from somewhere, but make sure you have a record of your licence key...

So I wasn't able to figure it out... It kept giving me an error... I took it to the tech center on campus and they ran their fix exe program they had on a flash drive and it worked like a charm... Thanks for your help guys... I appreciate it...