GC SUNS EASY PAY

Q: WHAT IS EASY PAY?

Easy Pay (formerly Smart Pay) is the club’s membership payment plan option allowing you to pay for your membership in one lump sum or in equal monthly instalments over 6 or 10 months. The payment will be taken on the 15th of each month via a nominated Visa or Mastercard. If the 15th of the month falls on a weekend, the GC SUNS Easy Pay deduction will be transacted on the next business day.

Members renewing on the GC SUNSEasy Pay upfront option will have their annual membership fee deducted in full on 15 November 2017. Any new members who sign on to the upfront plan after this date will have their full payment deducted upon receipt of signing up.

Q: WHAT ARE THE BENEFITS OF GC SUNS EASY PAY?

Easy Pay makes renewing your membership easier than ever with an automatic rollover each year. If you are a reserved seat holder you never need to worry about having to renew your membership by the cut-off date. Plus, if you hold a guaranteed Grand Final ticket membership (Platinum & Gold), signing up with Easy Pay means you won’t ever lose this privilege.

It also allows you to pay off your membership on a monthly basis with no administration fees involved.

Q: HOW DO I JOIN ON GC SUNS EASY PAY?

You can ‘opt in’ to the GC SUNS Easy Pay via the payment section on your renewal form.

Alternatively, you can contact your Membership Team on 1300 784 436.

Q: AM I ABLE TO JOIN THE GC SUNS EASY PAY AFTER THE FIRST PAYMENT HAS COMMENCED?

Yes, you can still join GC SUNS Easy Pay after the first payment date has passed.

When signing up or renewing your membership, you may be asked to make any catch-up payments to accommodate the months that have been missed.

Phone: Call 1300 784 436 to speak to one of the friendly staff in your Membership Team.

In Person: Come and say hello to us at the Gold Coast Sports & Leisure Centre, Nerang-Broadbeach Rd, Carrara. We are open: 9am – 5pm Mon to Fri (excluding public holidays).

Q: WHAT ARE VALID CONCESSION TYPES FOR A 2018 MEMBERSHIP?

Concession memberships are available to the following concession card holders:

Student Concession Membership
Student concession membership is available to full time students. When applying for a student concession membership, proof of concession details are requested at the time of application. Student concession members must also carry their student identification with them on match day.

Pension Concession Membership
Pension concession membership is available to members holding pension concession cards issued by Centrelink, the Department of Health and Community Services, the Department of Veteran Affairs for the aged, disability support, war veterans, single supporting parents, disability carers, war widows and TPI pensions. When applying for a pension concession membership, proof of the applicant’s concession details are requested at the time of application. Pension concession members must also carry their current pension card with them on a match day.

*Please note Senior Cards are not a valid concession type for a 2018 Membership.

Q: WHAT IS THE AGE LIMIT FOR A YOUTH MEMBERSHIP?

Once a youth turns 18, they are no longer considered to be a youth member. The date is relevant as of January 1 each year. For the 2018 season, any youth born before 1/1/2000 is no longer considered a youth member.

Q: WHAT IS THE AGE LIMIT FOR A JUNIOR MEMBERSHIP?

As deemed by the AFL, once a child turns 15, they are no longer considered to be a junior member. The date is relevant as of January 1 each year. For the 2018 season, any child born before 1/1/2003 is no longer considered a junior member.

Q: IS A FREE SOUTHPORT SHARKS MEMBERSHIP INCLUDED AGAIN IN 2018?

Yes, to access this entitlement you must present your Gold Coast SUNS membership card at Southport Sharks to redeem your complimentary membership. This is only valid for 2018 members over the age of 18.

Q: CAN I PURCHASE A MEMBERSHIP PACKAGE AS A GIFT FOR SOMEONE ELSE (CHRISTMAS, BIRTHDAY)?

If you are looking to purchase a 2018 membership on behalf of someone else, please contact your Membership Team at gcmembership@goldcoastfc.com.au, to organise a gift certificate.

Q: WHEN WILL I RECEIVE MY 2018 MEMBERSHIP CARD AND PACK?

Membership cards and packs will begin to arrive from late November. Members who renew prior to 27 November 2017 will receive their packs by Christmas.

Any memberships purchased after 27 November 2017 will be lodged after Christmas and will be delivered in Mid-January.

MEMBERSHIP AND RESERVED SEATING

Q: I PURCHASED A RESERVED SEAT MEMBERSHIP IN 2017 AND INTEND TO PURCHASE A 2018 MEMBERSHIP, WHEN IS THE RESERVED SEAT CUT-OFF DATE?

The reserved seat cut-off date is Friday 8 December. If you wish to retain the same seat you for the 2018 season you must renew by this date, otherwise your reserved seat will be released back into the pool of available seats.

Q: I AM A GENERAL ADMISSION MEMBER, HOW DO I UPGRADE MY MEMBERSHIP TO A RESERVED SEAT FOR THE 2018 SEASON?

The reserved seat cut-off date is 8 December 2018 and until this date, new members will be placed in the best available seats according to their request. If we are unable to complete their request, they can choose whether to keep or release those seats, or we can find a suitable alternative for your group. Seating requests should be placed as early as possible to allow the best chance of your first preference being allocated.

Q: HOW DO I CHANGE MY RESERVED SEAT FOR 2018?

Requests should be submitted as early as possible to allow the best chance of your first preference being allocated. You can submit up to three (3) preferences for preferred seats.

If you would like to contact the club regarding seating changes for 2018 please contact your Membership Team on 1300 784 436 or via email.

Q: IS PLATINUM MEMBERSHIP AVAILABLE IN 2018?

Platinum membership has a strictly limited capacity due to a smaller number of seats available in this premium category.

In 2018, very limited platinum membership may become available, with preference given to Gold renewing members. If you are a Gold member and looking to upgrade to a Platinum membership, please contact your Membership Team on 1300 784 436.

If Platinum membership is unavailable and you have an interest in an entry level corporate product, please contact corporate@goldcoastfc.com.au.

Q: WHAT IS A SUNS PASS, AND WHAT DOES IT GIVE ME ACCESS TO?

A SUNS pass allows Platinum and Gold reserved seat members to invite family and friends along to a game for FREE.

Silver Members also have the opportunity to invite guests at a discounted rate of $10.

The SUNS Pass allows the members guest access to the same seating category that the member has access to, excluding Platinum. As our Platinum seating category is at capacity, Platinum members will have access to SUNS Passes located in the Gold seating category.

More information on how SUNS passes work will be distributed to members in early 2018.

Q: I HAVE AN AFL MEMBERSHIP AND HAVE NOMINATED THE GOLD COAST SUNS AS MY CLUB OF SUPPORT, WHAT DOES THIS ENTITLE ME TO?

AFL Members holding a Gold Coast SUNS Club of support package have general admission entry entitlements to all Gold Coast SUNS home matches played at Metricon Stadium and must use their AFL Membership card to access the venue. Entry entitlements include access to General Admission seating bays and standing room areas.

Q: IF I HAVE A MEMBERSHIP AND MY FRIENDS AND FAMILY DON’T, CAN WE STILL SIT TOGETHER AT THE GAME?

You certainly can! All match access memberships entitle you to General Admission seating. This means that your friends and family can purchase a ticket through the ticketing agent and together you can choose your seat in the general admission seating area on Level 1.

If you are a reserved seat member you will not have access to bring friends and family into the reserved seating area as these areas are only available to GC SUNS reserved seat members. However, you still have the option to sit with your friends and family in the General Admission seating area.

Q: WHAT HAPPENS IF I LOSE MY MEMBERSHIP CARD?

If you have lost your card please contact your Membership Team on 1300 784 436 and we can issue you a new card.

Please note a replacement fee of $10 applies.

You can collect your new card on game day at the Membership Services window at Gate 3 or alternatively, it can be mailed out to you.

You can still access Match days at Metricon Stadium, you will just have to come and see your Membership Team at the Gate 1 or 3 Membership Services window for a replacement ticket for that game.

MY GC SUNS ACCOUNT

Q: HOW DO I FIND OUT WHAT MY MEMBER ID IS?

Q: HOW DO I ACCESS MY GC SUNS ACCOUNT?

Your login is your email address or Member ID number and a password that was either generated when you signed up or that you have personalised as your own. Once logged in, members have access to manage their membership, update personal details or purchase additional products.

If you don’t know your password, you can use the forgotten password link or contact your Membership Team on 1300 784 436 to request your password.

Please note if you have multiple membership listed under one email address, please log in with the Membership ID on the membership card.

Q: HOW CAN I UPDATE MY CREDIT CARD DETAILS?

If you need to update or change your credit card details, please contact your Membership Team on 1300 784 436.

GAME DAY – METRICON STADIUM

Q: DOES METRICON STADIUM HAVE A MEMBERS BAR?

Yes, the member’s Light Tower Bar is located on the eastern side of Metricon Stadium and is for exclusive use by Full Season GC SUNS members and 3 Game Light Tower Pass members only.

Q: WHAT IS THE ENTRY POLICY FOR YOUNG CHILDREN?

Children aged 5 and under as at January 1, 2018 are entitled to enter Metricon Stadium at no cost, however they must not occupy a seat.

Q: IS THERE PARKING AVAILABLE AT METRICON STADIUM ON GAME DAY?

Parking is not available at Metricon Stadium on game day. Members are encouraged to use the transport options available on match days. A shuttle bus pick up & drop off system allows members who catch the train arriving at Nerang Station to gain easy access to the stadium as well as a multiple destination bus service.

Q: IS THERE DISABLED (PWD) PARKING AVAILABLE AT METRICON STADIUM?

A limited number of Persons With a Disability (PWD) car parks are available in the Red Car Park at Metricon Stadium for holders of a valid, government issued disability parking permit.

These car parks will be issued to customers on a first in, first served basis on event day. For more information please contact Metricon Stadium on (07) 5644 6200 or email info@metriconstadium.com.au.

Q: AS A 2018 GC SUNS MEMBER, DO I RECEIVE FREE ENTRY TO JLT COMMUNITY SERIES MATCHES?

The AFL have confirmed that 2018 GC SUNS members with match access have FREE access to any JLT Community Series matches where the GC SUNS will be competing. Information on how members utilise this free access or how to upgrade their access to a reserved seat will be sent via email prior to the matches.

Q: WHAT IS PRE-PLAY?

Pre-Play is a credit amount that is pre-loaded onto your 2018 membership card. This credit amount can ONLY be used for food and beverage purchases within Metricon Stadium. This service is available at any food and beverage outlet displaying the Pre-Play logo.

SUNS SHOP

Q: WHAT ARE THE TRADING TIMES FOR THE SUNS SHOP?

The SUNS Shop is open Wednesdays (10am – 4pm) and Fridays (10am – 5pm), excluding public holidays, and can be accessed via Gate 6 at Metricon Stadium.

On game day, the SUNS Shop will open from when the gates open until half an hour after the final siren. For all internet orders please click here. For all other enquiries please contact the SUNS Shop on (07) 5644 6226 or at merchandise@goldcoastfc.com.au.

Q: AS A 2018 MEMBER, HOW DO I USE MY 10% DISCOUNT AT THE SUNS SHOP?

The 10% discount applies to all 2018 members on presentation of their membership card and is valid at the SUNS Shop or online. Members 10% discount is not redeemable when using membership vouchers and does not apply to memorabilia or clearance/sale items.

The discount for 2018 members expires on 31/10/2018.

Q: WHAT DOES MY MEMBERSHIP VOUCHER ALLOW ME TO PURCHASE?

2018 membership vouchers ($15, $20, $30, $35) allow members to purchase merchandise from the SUNS Shop at a minimum transaction spend of $30 per voucher. Vouchers cannot be used to purchase memorabilia products or any clearance/sale items, and are not valid in conjunction with members 10% discount.

Membership vouchers are only valid in store at SUNS Shop. Each member must present their 2018 membership card during the time of the transaction, with vouchers expiring 31/10/2018. Member vouchers are not redeemable for cash.