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Customer Service Agent - Dar Al-Shifa Hospital

Date Posted: 10-May-2019Country: KuwaitJob ID: 38473

1- Answer and direct incoming phone calls to appropriate individuals.2- Greet patients/clients, secure nature of visits and direct to appropriate individual, provide routine information about the hospital when necessary.3- Receive, screen, interview, and register patients for clinics.4- Handle phone enquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments.5- Review patient admission records to ascertain insurance coverage and the possible need for financial assistance; obtain insurance authorizations or initiate applications for public assistance as indicated.6- Counsel patients and families regarding financial issues such as insurance, eligibility for assistance and verify insurance coverage with insurance companies.7- Record patient demographic, insurance, and billing codes into registration and billing system; research missing information on intake forms; obtain signatures and release forms.8- Respond as appropriate to enquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.9- Input admission and discharge data and billing information into a computer database designed and maintained by the IT Department10-Provide day-to-day staff support as appropriate, to include preparation of documents, collection and verification of records, and maintenance of data on clinical activityJob Details