Terms & Conditions

Hastings Airport Transfers aim to provide an efficient, professional and reliable
service to all our customers. Set out below are our terms and
conditions of hire, which are intended to protect both ourselves and
our customers. By booking a Hastings Airport Transfers Taxi, you automatically agree to
these terms and conditions, please take time to read.

In
accordance with British law, seat belts must be worn.

For
the comfort and consideration of other clients, passengers are not
permitted to smoke in the vehicle(s) under any circumstances.

The
consumption of food or drink is not permitted in any of the vehicles
unless specific agreement has been made to the contrary at the time
of the booking and agreed in writing.

The
hirer is responsible for the general conduct and behaviour of his or
her party.

The
Company and its drivers have the right to refuse to carry any
passenger who is thought to be under the influence of alcohol or
drugs and whose behaviour poses a threat to the driver, the vehicle
or any other passenger.

Every
effort will be made by the company to ensure that vehicle(s) arrive
on time and reach destinations on time. The company shall not be held
responsible or liable for any delays (and/or arising consequential
losses) that occur beyond its control.

The
driver will travel by the most appropriate route on the day, unless
instructed otherwise by the customer.

In
the unlikely event that we are unable to complete a booking due to
circumstances beyond our control, a full refund will be given. Beyond
this we are not liable for any additional costs incurred or the loss
of any monies paid by the client.

Although
we will take care, we will not be responsible for any loss or damage
to luggage or personal property left in the vehicle or after the hire
period.

Our
vehicles are serviced and maintained to the highest levels however in
the unfortunate event of breakdown Hastings Airport Transfers cannot be held
responsible.

Because
of ongoing security measures and the resultant delays effecting the
processing and collection of passengers from UK airports, all parking
charges will be paid by the hirer.

The
Company and it's drivers reserve the right, at their discretion, to
utilise vehicles to convey more than one client's passengers
simultaneously for all or part of a journey.

All
incurred tolls will be paid by the hirer.

Changes
and Cancellations:If
you need to amend or cancel your booking details, you should do so
online or by emailing the Hastings Airport Transfers at sales@hastingsairporttransfers.co.uk
or calling 01424 290029 within UK office hours only, which are
subject to the following terms and conditions.

Cancellations
can be made prior to the first (or only) booking date.

If
cancelled more than 10 days before the first (or only) booking date,
there will be no cancellation charges and the value of the booking
will be refunded in full.

If
cancelled between 5 to 10 days of the first (or only) booking date
(including ‘no show’ bookings), your booking will incur a
cancellation charge of 50% of the total value of the booking.

If
cancelled within 5 days of the first (or only) booking date
(including ‘no show’ bookings), your booking will incur a
cancellation charge of 100% of the total value of the booking.

The
date and time of call or email receipt will determine any charges
that are applicable to your booking if not processed directly online.

If
you are covered by holiday insurance you may be able to recover any
cancellation charges.

If
for any reason beyond our control, we are unable to provide the
transport booked, we reserve the right to supply alternative
transport arrangements of at least the same standard as the ones
originally booked. In the very unlikely event that your transfer
arrangements cannot be supplied as booked and we are unable to offer
you equivalent alternative arrangements we will refund you all the
money you have paid to us.

Amendments
can be made directly online 3 days prior to the first (or only)
booking date. Within 3 days bookings can be amended within UK office
hours only.

An
administration fee of £10.00 per amendment will be levied against
your booking, should you choose to amend your booking within 3 days
prior to travel.

For
booking amendments, we cannot guarantee that all changes will be
possible, due to matters such as availability, but we will always
attempt to secure your requirement for you.

Nothing
contained in these terms and conditions can affect your statutory
rights. We reserve the right to alter these Terms and Conditions at
any time and without notice.