Thank you Patty for the excellent review and taking the time to write this. We hold a high standard towards follow up and customer service. Hope to see you in the near future for your next purchase.

CarGurushttps://www.cargurus.com

Apr 23, 2018

Brad

Busy dealer. Salespersons balancing three customers at one time! I
purchased a truck. This is the first time in 30 years I purchased a used
vehicle. The purchase experience was Ok. A couple of odd things. I ask if
they would wash the truck before I picked it up and they said "maybe"?.
They did not wash it which was no real surprise. When I washed the truck
later at home I noticed the front fender had been repainted and there was
overspray on the front bumper. Not sure if this dealer did this or someone
else. The one key fob did not work and they said they would have a person
call me and schedule a time to reprogram it. No one ever called. These
are the risks you take when buying a vehicle "As Is".

Brad , i am Jason Meier-GM. I would love to know whom told you "MAYBE" on washing the car. I would not tolerate that verbage to come from any of my guys mouth and cant believe that was said, however i apoligize if it was what happened. As far as the key goes , we do have a key guy which we give his number out in any case like this and never have him call the customer due to customer-3rd party vendor scheduling. So don't know what happened in that translation. My guys go with a high standard of customer relations before and after the sales are complete. I would love to help you with a

Brad , i am Jason Meier-GM. I would love to know whom told you "MAYBE" on washing the car. I would not tolerate that verbage to come from any of my guys mouth and cant believe that was said, however i apoligize if it was what happened. As far as the key goes , we do have a key guy which we give his number out in any case like this and never have him call the customer due to customer-3rd party vendor scheduling. So don't know what happened in that translation. My guys go with a high standard of customer relations before and after the sales are complete. I would love to help you with any problems that you have and rectify those with you. Please call me at 513-420-0000. Sorry for any frustrations that you incurred.
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CarGurushttps://www.cargurus.com

Apr 8, 2018

Chuck

Everyone at MidTowne was extremely polite and helpful. I was never high pressured and they were completely open to whatever my decision was. In addition to getting a fantastic truck, I was treated with dignity and respect throughout. Finally I would like to add that they were very knowledgeable about the truck's capabilities too. Very helpful!!

DJ sorry to hear that we sold the car that you were interested to quick. Wish you had the oppertunity to buy from us again in the near future. Our vehicles are super nice and dont last long. Thank you for the great review!

Amy thank you for spending your quality time on writing a review for us. We are so glad you are happy and appreciate your business. We hope to earn your business into the future.

CarGurushttps://www.cargurus.com

Jan 20, 2018

DON

They did a "OUTSTANDING" job from start to finish. The truck was everything they said it was and more. They made every effort to make sure I was taken care of. I would recommend anyone looking for a new ride to give them a call.

Don thank you on all levels for your great remarks about our team here at Mid-Towne. If you guys are not happy at the end of the sale then we don't want to sell it to you. Happy customers is the only customers that we want , so call us prejudice when it comes that. We dont send customers home feeling, "What did i just do?" feelings.

CarGurushttps://www.cargurus.com

Jan 5, 2018

Nick Levi

I didn't end up buying from them but the sales staff were friendly and helpful

Nick to not buy from us and still give us your time to writing a 5 star review means the world to us. We know we cant win them all , but we will do our best to deliver the best prices and product day in and day out. Our sales team has all been together for many years and we work as a team and hope that we can earn your business in the future.

CarGurushttps://www.cargurus.com

Jan 3, 2018

Ryan

Jason was fantastic. The price quoted was actually the price I paid. Quick and easy, no hassle.

Ryan thank you for the outstanding remarks about our way of doing business. We run a tight ship here based on INTEGRITY and we dont take our jobs lightly. We truly care and understand that people are making a large purchase and we are out to give you what you hope that you are paying for. Hope to see you again in the near future.

CarGurushttps://www.cargurus.com

Dec 24, 2017

Tom

Amazing follow up, I was looking at this car on Sunday evening. Sent a email to see if the car was available. I expected I would get s response the following day. Not only did they respond that night but answer all my questions about the car. The are was everything I expected and more.

Tom thank you for the great review. We pride this place off of Customer service, which is lacking in the country that we live in and also we pride ourselves on quality of business and product that we sell. We do things totally different then any other Dealership and we are glad that we do. Thank you for the oppertunity and hope to see you in the near future.

CarGurushttps://www.cargurus.com

Nov 22, 2017

mike

Very happy. I purchase car and was very happy with customer service.Mike

Mike thank you so much for your business and great review for our Dealership. We value every customer the same and you were a pleasure to do business with. Its responses like this that help our family business continue to grow. We hope to see you and your friends and family in the near future to hopefully become your place to purchase an automobile.

CarGurushttps://www.cargurus.com

Nov 11, 2017

FootlooseMom

I received texts and emails back right away, and I had a lot of detailed questions, as I was looking for a specific car. The transaction was seamless.

Thank you very much for the business and for the review. We are very happy you had a pleasant experience with us and that we were able to help you find the vehicle that best fit your needs. Please don't hesitate to let us know if there is anything else we can do for you and thanks again.

Thank you Marcia for the kind words and for your business. You were a pleasure to work with and hope to earn your business into the future. Please let us know soon as you have the need for your next purchase.

CarGurushttps://www.cargurus.com

Sep 11, 2017

Ntaconzoba

A great dealer they always ready for any email or text from whoever who is interested in their cars
And reply in few mins I like that

Thank you so much for the review letting everyone know how we value people and there time to quick responses to there questions. Customer service is our top priority and is our management teams biggest annoyance to have bad customer service as it is largely forgotten accross the landscape of other businesses.

CarGurushttps://www.cargurus.com

Aug 26, 2017

gary

Really great car and one of the best used car dealerships i have
ever worked with

Gary it was an absolute pleasure working with you and hope to continue that relationship into the future. We do our best to sell the best of used cars and operate business the way you should , which is putting customer service and time at number 1.

CarGurushttps://www.cargurus.com

Aug 23, 2017

jrod280

Great Customer service. Cars were in great shape and price to sell. Made my 2-hour drive to them worthwhile. Would recommend and refer!

Jerrod it was our pleasure to assist you in your car buying experience. We value our customers and understand that this is a large purchase and decision and due to the fact that we sell all over the world, we wouldnt want an unhappy customer anywhere. Our vehicles stand tall as you know. Plus our staff works to please. thank you.

CarGurushttps://www.cargurus.com

Aug 13, 2017

Keith

not very personable. "Forgot" to mention that the AC did not work. Would
not negotiate the price one penny. Overall not a good experience. I bought a
car that day from someone else.

Sorry Keith that your experience was not a pleasant one. I have no idea what the problem was that we could not negotiate off of already the cheapest price in the country which was the reason you came to us. if we knew that the air condition was acting up then we would have not shown it. However since your visit we had a new compressor installed from VW which we told you that we would do so and wouldnt sell a car with issues to you nor anyone. We apologize for that inconvienence. We price all our cars to be the best price in over 200 miles based off of AutoTrader.com.

Clifford thank you for giving the time to let people know that we are doing our job right to excelling at customer service. We don't take it lightly to give a customer a wait time to there questions. Thanks again.

Thank you Norma for the great review. It means the world to us to have done a great job in customer service especially since this world lacks in that area. We will continue to hold our dealership to a level of excellence. Thanks again.

CarGurushttps://www.cargurus.com

Apr 6, 2017

Charles

The car buying experience at Mid-Towne Auto Center was very positive. The Dealer was responsive both on email and in person. There was no high pressure sales push or any attempts to shift focus to another vehicle. I recommend you give this Dealer an opportunity to meet your future/upcoming needs.

Thank you Charles for the kind words and praise. We hope to continue business with you and your family and friends in the near future. We as you know don't just treat people as a number. It was a pleasure doing business with you. Thank you again.

CarGurushttps://www.cargurus.com

Apr 1, 2017

Larry

Good experience, easy to deal with. There was no pressure to purchase I did buy a Jeep from them.

Larry, thank you very much for taking the time to write this review and for the business. We are very happy we were able to not only help you find the vehicle you had been searching for but to also give you a very pleasant experience. Please don't hesitate to let us know if there is anything else we can do for you and thanks again.

CarGurushttps://www.cargurus.com

Mar 8, 2017

Britney

It was a great experience I was there a long time
trying to decide which car I wanted to get and
they was very nice friendly and patient ! Very
helpful and answered any question that I had ,
and I ask a lot ! The cars are all very very nice so
you could never go wrong buying from them ! I
never felt like I was being pushed into anything !
A lot of nice guys that work at midtown so you
can't go wrong ! For a used car lot I was very
surprised by how clean and low miles on the cars!
Def would go back in the future for my next car !

Britney , thank you so much for all the kind words and so glad you got the car that you wanted. Nothing you need is ever an annoyance to us. We understand that buying a car is a huge decision and we don't take that lightly. Thank you for your business and hope to see you soon in the future.

CarGurushttps://www.cargurus.com

Feb 9, 2017

Kristi

Mid-Towne was awesome about communicating with me regarding my
vehicle. I highly recommend this dealership/

Kristi thank you so much for the excellent review and we totally appreciate your business. You were a pleasure to deal with and hope that you continue to make us your 1st stop shop in all your future car buying. Making relationships is what it is all about and it helps when trust is never in question. God bless you and your family.

CarGurushttps://www.cargurus.com

Feb 4, 2017

Buckeye1955

I can't say enough good things about Mid-Towne Auto Center. I've bought
many cars in my life, but no experience was more pleasant or seamless than
purchasing this vehicle from MTACAUTOS. All the people there were
incredibly professional, straight-forward and trustworthy. Jason was
OUTSTANDING! The best I can say about this dealership and my experience
is that the next car I buy, whenever that is, I'm contacting Mid-Towne Auto
Center first! They were good to their word and I have nothing but praise for
them.

Thank you very much for such a thoughtful review. This means the world to us that you and others will take a moment to share to others that we don't just sell cars , but create relationships and friends with our customers. We hold customer service to the highest standards here and also hold our vehicles that we sell to the highest of quality and standards also. Thank you again and can't wait to see you for the next purchase. mgmt

CarGurushttps://www.cargurus.com

Feb 2, 2017

Rocky_2017

excelled in all catagories, left nothing ondone. Better than any
for quality autos.

Rocky it means the world that you took the time to give us praise. We try our hardest to do everything right by our customers and we hope that it shows. Thank you again and definately don't be a stranger. mgmt

Priscilla thank you so much to let people know what the atmosphere is like here at our dealership. Although you have not purchased from us yet, please by all means , give us a call soon as you are ready or if you know what you want, let us have the opportunity to get it for you. Thank you.

CarGurushttps://www.cargurus.com

Oct 25, 2016

Melvin

Dealer refuses to negotiate at all. I made an offer, didn't even get a counter offer. Poor way to do business. I was told that they were already losing money on that car. Not my fault that they made a bad deal.

Melvin, we understand you are not used to buying vehicles without negotiating as it is not the typical way to purchase a vehicle. We informed you that our goal is to have the lowest price within a 200 miles radius of our dealership. For that reason we do not negotiate. It had nothing to do with us making a bad deal when we have the best price online. Most buyers come in more informed when making a purchase which is why more times than not, us not negotiating is not a problem.

Kate thank you very much for taking a moment to give us such great remarks. We take our jobs serious and make sure that your experience is better than any car buying experience ever.

CarGurushttps://www.cargurus.com

Aug 14, 2016

corian48

Brad and Doug were great! The guys had my paperwork all ready to go so that I didn't have to wait around all day. Even brought out the umbrella while I strapped the car down in the rain. Great autos great prices I would definitely recommend checking these guys out if you are in the market for a quality used vehicle.

Corian it was such a pleasure selling a car to you and your family. Thank you so much for taking the time to let people know that we are different than any other dealer around. Hope to see you in the future.

CarGurushttps://www.cargurus.com

Aug 9, 2016

Frances

They did respond very quickly. Very nice easy to talk to. Gave me the information I need.

Frances , thank you for the time that you to let us know how we are doing. We do things totally different than every other dealer and when making a purchase from us people keep coming back over and over. We love making an impact thats better than anywhere else.

CarGurushttps://www.cargurus.com

Aug 6, 2016

Amy

Professional, easy to work with...great used cars, low miles.. If you looking for a no hassle experience, look no further..Happy customer!

We apologize if you were unaware of our policy of best price sells and we understand people still like to haggle on pricing , but with the industry headed towards a closed door shopping from home experience now then we have to come to you through the web with our best price or we wont even get a chance to talk to you in order to sell one. At the end of the day, price is what sells and thats what we do is put our best price advertised. Hope you and all people reading can understand and appreciate this.

CarGurushttps://www.cargurus.com

May 26, 2016

labbefam

Extremely professional and helpful. Much better experience compared to large corporate dealers. I highly recommend!!!

Thank you so much for the great review and offering your time to write this. Means the world to us to know that all our practice is working to make sure you and all our customers are satisfied. We will never be like a Franchise dealer nor do we want to be. We are the Underdog that wants to pack a big bite into doing right by our customers and provide unbelievable customer service before , during, and after a sale. Thanks again.

CarGurushttps://www.cargurus.com

May 24, 2016

Ron

Very pleasant to work with and knowledgeable. We would highly
recommend anyone looking for a used car to check your website and ask
for Jason

Thank you Ron for the kind words about our Dealership and our professionalism. We take the utmost respect to all our customers trying to make a purchase and understand that it is a huge decision to make. There will never be a pushy salesman to work here. We know that in order to sell, it only takes informing the customer on what it is that there buying and our product will sell itself. Thanks again for your time and review.

Cara thank you very much for the thoughtful and kind words. We will always have this approach to anybody looking to make a car purchase. I hope in the future that we will be your 1 stop shop knowing what you know about us and how we operate. Thanks again.

CarGurushttps://www.cargurus.com

Apr 6, 2016

Steve

I am super excited about my whole
experience. All the cars were excellent
and I drove away in a practically new
car. The sales team rocked and Paul
who help me was top notch. I couldn't
be happier.

Steve , a Big thank you for taking the time to mention us in a review over your car buying experience. We respect all of the people that are trying to make a big decision with a purchase of a new car. Our way of doing business is in hopes to change the negative thoughts of what its like to purchase and automobile. Thanks again and hope to see you soon.

CarGurushttps://www.cargurus.com

Mar 21, 2016

Quinton

Salesman was very polite on the phone but I was unable to travel that
distance during the time frame we were corresponding about. Nice folks.

Thank you very much for taking the time to write this review and we are sorry you were unable to come out in a specific time frame. Because of how aggressively we price our vehicles they sell very quickly which can be both a good thing and a bad thing. We hope the next time you are in the market for a vehicle you would consider us again. Thanks again and please don't hesitate to let us know if there is anything else we can do for you.

CarGurushttps://www.cargurus.com

Feb 15, 2016

john

Great dealership. Really nice
sales people.
Did not purchase the vehicle but
sales people were helpful.
I would recommend.

John thank you so much for the kind words and hopefully one day you buy a car through us and have even more success with how we operate and what we sell. thank you again. It takes a truly happy person to do a review especially when they never even did business with us.

Thank you very much jim for the kind words and im so glad to hear of your experience with us. We do our best to bring a different experience to the normal car buying experience. Glad to have your support in this review. mgmt

CarGurushttps://www.cargurus.com

Dec 22, 2015

Brad

Best car buying experience I've ever had.
Very low key, no pressure atmosphere.
Knowledgeable, courteous and extremely
helpful staff. They transferred my plates
for me, and even contacted my insurance
company to inform them of the vehicle
change. If you want a pleasant, no hassle
buying experience, I'd highly recommend
Mid Towne Auto Center. I knew they
existed when I lived in Middletown
around 7 years ago, and I'm glad I gave
them a shot. I drove back up to
Middletown all the way from the
Cherrygrove/ Beechmont area to do
business with them, and I'm glad I did,
lowest price and mileage for the age as
far as I could find. A+

Brad thank you very much for such kind words. We do our best to give a different experience from the normal car buying experience. We don't want your business just once so we thrive to give not only the best online deal ,but experience to be A+. Thank you again. Means a lot.

CarGurushttps://www.cargurus.com

Dec 3, 2015

Donnie

Best people I have ever done business with.You don't feel like youre at a used car lot.You make your own decisions.They don't sell you.There was not 1 car on the lot that I wouldn't have been proud to own.Great Folks.

Dean it means the world to us that you took the time to recognize the efforts and service that we give to each and every sale. We do our best to give you a better experience to what the norm is in a tough buying decision. Thank you and hope to see you again.

CarGurushttps://www.cargurus.com

Sep 5, 2015

Mark

The guy would not answer my questions. I asked twice and he was like--go look for yourself and I told him I had seen all they were advertising. I would not recommend them at all.

Mark im not sure whom you are or when this experience went down ,but im sure there was a misinterpretation. With no excuses this type of sales practice is not what goes on at Mid-towne Auto Center. Hope you would reconsider us and if you need anything or would like to speak to me of which I am the GM, Please ask for JASON. Sorry for the experience you may of had. I can say I do know that not 1 human on my staff would ever say, " Go look for yourself " , I find this review disturbing due to the fact that not 1 employee that has ever worked here in our 22 years has ever shown this kind

Mark im not sure whom you are or when this experience went down ,but im sure there was a misinterpretation. With no excuses this type of sales practice is not what goes on at Mid-towne Auto Center. Hope you would reconsider us and if you need anything or would like to speak to me of which I am the GM, Please ask for JASON. Sorry for the experience you may of had. I can say I do know that not 1 human on my staff would ever say, " Go look for yourself " , I find this review disturbing due to the fact that not 1 employee that has ever worked here in our 22 years has ever shown this kind of practice. Plus we would never not awnser yours or anyone for that matters questions. I truly believe you got us mixed up with another dealership. This would never be tolerated here or put up with and every breathing human that wears my logo on there shirt would never act as such.
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CarGurushttps://www.cargurus.com

Jul 7, 2015

Joseph

Absolutely have unreasonable prices
and will not work with you on purchasing
a vehicle. I offered to pay actual retail
price and still they would not and
insisted to price vehicle hundreds over
retail. I hope this business becomes
exposed and fail due to GREED. One star
due to a quick response only to rip me
off. Didn't happen.

Joseph this is the management at the dealership. We do not price our vehicles over book value to rip somebody off. We price our vehicles fairly based on the market pricing. Due to you not buying vehicles as often as we sell vehicles , you would know by doing your research that we are the most aggressive price listed for sale out there. If we were not then you wouldn't have engaged with us on the purchase. Some vehicles are rare and bring a premium over what the book says its worth. The book is just a guideline. It doesn't sell nor buy vehicles. You saw this vehicle on cargurus which tells you

Joseph this is the management at the dealership. We do not price our vehicles over book value to rip somebody off. We price our vehicles fairly based on the market pricing. Due to you not buying vehicles as often as we sell vehicles , you would know by doing your research that we are the most aggressive price listed for sale out there. If we were not then you wouldn't have engaged with us on the purchase. Some vehicles are rare and bring a premium over what the book says its worth. The book is just a guideline. It doesn't sell nor buy vehicles. You saw this vehicle on cargurus which tells you if its a fair price or not so knowing that if it truly was a bad deal you would not have called or emailed us. Being that your new at the online buying experience hopefully you wont say such bad things on the next encounter that you come across with the next dealer. We sell the cleanest and nicest of used cars anywhere and when you do , you have to pay a premium to get them and that's why you see that rare vehicles will bring a rare price. Instead of bashing us for not being able to negotiate an internet price please do your homework 1st and see where you can buy a nicer one cheaper. Then and only then will you understand the market. This review serves as NO JUSTICE to our business practice and process.
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Thank you Ron for the 5 STAR review. It means a lot to us that you took the time to at least give us a rating based on your experience. Please , don't be a stranger and come in to see us for anything that you may need down the road. We would love to keep your business into the future.

Blair , thank you very much for your purchase of our 07 Tahoe. Hope you enjoy it. A big thank you for your kind words of our establishment and your buying experience. please don't be a stranger and hope to see you guys in the future.

CarGurushttps://www.cargurus.com

Apr 30, 2015

unsatisfied

Thought was coming to look at 15 passenger van 3500 series and when I
got there it was a 1500 series

Sorry for your confusion on the 1500 series 8 passenger van. However on all of our sites it strictly says 1500 passenger van with 8 passenger. it is not our fault that you thought it was something that it wasn't. Please remove these bad complaints on something that we have NO control over. It is not our duty to translate what a 1500 8 passenger is when that's what it is and always was.

Frank we wanna thank you for adding a few nice remarks about us. We hope to be fast , efficient, honest and sell the best pre owned cars on the planet. We care about what we do and who we deal with , which is all consumers looking to purchase from us or at least experience our selling style.

CarGurushttps://www.cargurus.com

Dec 22, 2014

Amy

Amazing to work with!!!!!! Beyond satisfied with the
customer service!!!!

Amy thank you very much for the kind words. we definitely do our best to make sure everyone is treated with the utmost respect and has a great time during our buying and selling experience. Once again thank you. Your awesome!

CarGurushttps://www.cargurus.com

Nov 21, 2014

G

Salesman unwilling to negotiate
on a more reasonable deal. Didn't
feel that he was willing to meet
the customers need. Customers
are more informed on the value
of cars these days. Greed killed
the deal...

Sorry for your experience. However we don't negotiate on our online pricing. We shop our cars in a 200 mile radius to try and have the lowest price based on autotrader.com. By doing that, the consumer gets the best deal shopped online like everything in today, and the dealer moves inventory faster while making a FAIR profit. Buying isn't like the old days, now cars are more expensive and cost of business is higher and dealers are fighting to have aggressive pricing online. Being that your new in the online buying process I hope at least for the next dealer you encounter with these same rules

Sorry for your experience. However we don't negotiate on our online pricing. We shop our cars in a 200 mile radius to try and have the lowest price based on autotrader.com. By doing that, the consumer gets the best deal shopped online like everything in today, and the dealer moves inventory faster while making a FAIR profit. Buying isn't like the old days, now cars are more expensive and cost of business is higher and dealers are fighting to have aggressive pricing online. Being that your new in the online buying process I hope at least for the next dealer you encounter with these same rules that you will reconsider before throwing up a bad review. These reviews mean the world to businesses and we don't find that this review that you wrote does us justice. Once again we are very sorry that we could not go lower on the price of the car you were trying to buy. believe me if it made sense then we would have sold it to you. We are NOT in business to KEEP CARS!
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CarGurushttps://www.cargurus.com

Sep 15, 2014

Bob

Traveled 2-1/2 hours to see a car I had serious interest in. Though it was in perfect shape and a great deal, neither my wife nor I thought it to be a serious vehicle to consider after all. We then wandered the lot and immediately were drawn to a mint 2011 Cadillac SRX 2.8 Turbo, with the technology package and performance package. And it had less than 15,000 miles. After driving it, then discussing it with my wife at length, we approached our salesman Jason about getting to our final price. There was very little negoitating to do; Jason showed us what he had invested in the car and the measures taken to make it showroom new. We agreed on a price right then, went home and arranged financing with our credit union (our option) and picked the car up the following weekend. Kudos!

Bob thank you so much for all the kind words. We greatly appreciate your business as you know it means the world to us. You were great to work with and we are fortunate enough to have done business with someone like you.

CarGurushttps://www.cargurus.com

Aug 16, 2014

Jim

Quality people make the difference. I would go back every time. Not
always the case with many dealers.

Bill it was a pleasure doing business with you and we appreciate your review and kind remarks. It's not every day that customers see car salesman as very honest and as you know we strive to have an excellent reputation with high integrity. Thanks again for your business and we look forward to doing more with you in the future.

CarGurushttps://www.cargurus.com

Feb 5, 2013

Cheryl

The people at Mid-Towne Auto Center were great. Got the deal done and the truck was exactly what there add said, very please with this auto center.

Cheryl thank you for your business and we appreciate the kind review. We try our best to represent the vehicle as close to perfect as possible. You business means the world to us and we look forward to doing more with you in the future.

I want to thank you for letting people know how quick and how honest this process is suppose to be when having a buying experience. we make it right, simple , quick and most of all , honest. thank you, mgmt

Thank you bob for at least acknowledging us as doing our job the right way and in a professional manor. sorry we couldn't get you to make it all the way out here but hopefully in the future you will at least give us the shot. thank you. mgt