Hey @Parshant - thank you for flagging! I don't see the issue on this side - the link works for me - can you let me know if it's still a problem? Here's the full link regardless and thank you for the feedback!
https://www.lithium.com/products/messaging/apple-business-chat
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How would you choose to engage with a brand for help? Some of us may look up and call the 1-800 support number, but most others would pull out their smartphones and find a way to message the brand directly.
Welcome to the world of conversational commerce. Consumers want all interactions with a brand – from shopping to getting their questions answered – to happen with ease from anywhere. In addition, brands that experiment with new channels will ultimately see happier customers. According to Sapio Research, 63% of consumers who have used direct messaging to contact a brand report they were very satisfied/satisfied with their experience.
Lithium has been working with Apple during their beta process, and today we are excited to announce our support for Apple Business Chat. Lithium’s integration with Apple Business Chat includes the ability to:
Monitor incoming conversations
Filter, prioritize, tag, and route those conversations for response by an agent
Respond to conversations
Analyze sentiment, agent performance, channel performance, etc.
“Great customer service today is really about creating great customer engagement,” said Lithium CEO Pete Hess. “Today’s consumers expect a convenient way to interact with brands without waiting on hold or expiring chat sessions. The ease of messaging a brand directly and personally, through Apple Business Chat, is a crucial way brands build loyalty and trust. Being there for customers whenever and wherever they want to connect with you is an absolute necessity for businesses who wish to survive.
We’re excited to add Apple Business Chat as another channel for brands to provide exceptional digital customer care. Please contact your Lithium Account Representative representative for more information on integrating with Apple Business Chat.
Learn more about integrations with Apple Business Chat here. Or check out our press release announcing this integration here.
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This morning, we announced the 2018 Stars slate and it was another amazing year of contribution, engagement, and talent from our awesome contributors. We are extremely grateful for our superusers and advocates who make our community thrive and continue to push the envelope on what amazing digital customer care and engagement should look like.
These Stars are the heart and soul of Lithium. They are thought leaders and pioneers who routinely go above and beyond to help their peers in our community, sharing best practices and ideating with colleagues, telling their stories in our case studies, and Lithy Awards.
It was an honor to announce the new 2018 class of Lithium Stars in our live broadcast this morning. We loved having the chance to personally recognize and thank each and every one of them. If you missed the live webcast, you can view it here:
We’re thrilled to share our new roster of 2018 Lithium Stars! Please join me in congratulating them:
2018 All-Stars:
Abhishek Ilindra
AbhishekIlindra
Alan Aisbitt
AlanA
Christian Kretzschmar
cike
Cy Jervis
CyJervis
Doug Smith
doug_ebay
Esther Heide
Estherheide
Helga Marie Auran
HelgaMarieAuran
Jack Read
jaread83
James Woods
JamesWoodsSM
Jamie Johnston
JMcJohnston
Julie Hamel
JulieHamel
Lukas Zahnd
Luk
Miles Hipkin
miles
Varun Luthra
VarunGrazitti
2018 Rockstars
Daniel Kerrigan
DanK
Jason Hill
JasonHill
Lili McDonald
lilim
Per Bonomi
PerBonomi
Robert Thomson
RobertT
Stephen Fell
Fellsteruk
Warren Brill
Warren_Brill
Wendy Schippers
Wendy_S
2018 Heroes
Allison Fasching
A11ey
Allison Leahy
AllisonLeahy
Amanda Danley
amccartney
Arman Belding
abelding
Ben Garves
bengarves
Bill Gerth
Gertht96
Brian Oblinger
BrianOblinger
Caroline Lalonde
clalonde
Chris Brennan
cbrennan79
Chug Abramowitz
Chug
Danielle Kovac
DanielleKovac
Darren Jones
darrenianjones
Emily Billing
EmilyBilling
Francois Rondeau
RondeauPro
Franz Gruber
FranzG
Jeff Terrell
JeffT
Lisa Goode
LisaAnderson
Margaret Tsuji
MargaretT
Mary Hill
maryhill
Pamela Meek
PamelaMeek
Rafael Szeles
rafaelszeles
Sam York
syork
Samantha O’Connor
Samantha_O
Sarah Price
sarahprice
Scotty Jackson
HeyScottyJ
As a reminder, Lithium Stars are selected on a yearly basis and need to re-qualify annually. You can learn more about the program and different tiers of membership right here.
Huge congrats to our newest class of Lithium Stars. We look forward to celebrating with many of you at CX Live, and throughout the rest of the year, and we hope to see many more new names added next year as 2019 Lithium Stars!
Keep an eye out for the Lithys Launch! Coming soon.
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