Providing the best education possible requires ongoing, open and effective communication between parents, teachers and students. A strong relationship between home and school is an important part of helping all children reach their full potential in their school environment.

From time to time there may be a misunderstanding, lack of communication or a situation that requires attention. When this happens all parties must work together to resolve the matter.

Expressions of Concern or Complaint Protocol

Our Board has developed a protocol, which guides us in dealing with concerns and complaints. You can view the protocol by visiting the Board Policies section of our website found under the "Our Board" tab.

​Listen to Your Child – help your child by listening carefully to their views and ask questions that will help you gather information. How and what questions are best for gathering relevant information - avoid why questions because they can evoke a defensive reaction.

Identify the Concern – Talk with your child to help identify and clarify any problems. Do not assume or predict that there is a problem.

Encourage Independent Problem Solving – resolving concerns independently is an important life skill that will benefit your child. Encourage your child to use strategies that may resolve the concern without your help.

Model Respect – discussing a school or teacher negatively in the presence of your child may affect attitudes toward school or teachers.

Know the Facts – ensure you get all of the facts before reaching a conclusion on the matter.

Make Notes – make notes on the information your child has provided because it may be useful later.

Plan – you may have some suggestions prepared to share with teachers and other staff. A solution is more likely if a number of options are discussed.