Terms And Conditions

Space Requirements

We need at least a 3 foot (1 metre) wide access route to your designated area for your equipment. If you are hiring an inflatable, you will need 6 feet (1.82 metres) clear around it to comply with our insurance. Please check the dimensions of our inflatables and allow an extra three feet for the attachment to the blower. It is your responsibility to ensure that there is sufficient access space and space around the inflatable. Please measure before we come. If we are unable to put up our inflatable for lack of room, we unfortunately will have to take it away and still have to charge for the full hire as we are unable to hire it to anyone else at short-notice. We can arrange a site survey locally for £25.00.

Electric

Inflatables and some other items that we supply need electric. You must make sure that if your hire item requires electricity, there is an electricity supply within 82 feet (25 metres). If there is not, please tell us at the time of booking. We can supply extra extension leads at £5 per extension. Please ensure if you are using secondary electric supplies or old halls, that the power is sufficient for what you are hiring. A standard blower is 1.5 hp. Exclusive castles cannot be held responsible if your electric supply is not strong enough or for any damage caused as a result.

Suitable Surfaces

Inflatables – our inflatables like fairly flat areas. If outdoors, they like to sit on grass, or if big enough, it is possible to lay them on hard-standing areas such as patios or decking. Please let us know at time of booking as we will need to bring sandbags as opposed to pegs. Our inflatables cannot be placed on bare earth as they will become too soiled.

Refusal

We have the right to refuse any castle booking on the day if:

you are not in

there is not enough clear access

the ground is not reasonably flat

the ground is not clear from dog mess, stones, glass, sharp objects, garden furniture, overhanging trees, or where we think the castle will not be safely operated.

Supervision

Please ensure that there is a designated responsible person supervising our equipment at all times. This is subject to our terms and conditions stipulated by our insurers.

Safe amount of users per unit – Inflatables

15ft x 12ft castle – no more than 6 children under 11 years no taller than the walls

at any one time.

15ft x 15ft castle- no more than 8 children under 15 years of age no taller than the

walls, at any one time.

16ft x 19ft castle – no more than 10 children (of similar age group) but under 15

years old, at any one time. No more than 8 adults at any one time.

Obstacle course – Two users at any one time in one direction only. Under 15 years

Inflatable Slides – On larger slides we advise an operator at the platform to prevent users jumping down and horseplay. We also advise an operator at the bottom as well.

Public Liability Insurance

Although our equipment is insured, we do not take responsibility caused by neglect or lack of supervision from a responsible adult at all times.