FAQ

The UFIT clinic is open from 8AM-8PM on weekdays, and 8AM-1PM on Saturdays. We are closed on Sundays and public holidays.

I have an issue I want seen, so who should I book in to see?

A question we are often asked is “Who should I book in with first – a physio, a massage therapist, or a rehabilitation specialist?” The simple answer is any of us.

At the UFIT Clinic, we try to move beyond the restrictive boundaries when determining your course of treatment. We are committed to collaborating together on the care of our patients (along with our nutritionists and sport psychologist), and after diagnosis we will recommend your most appropriate treatment strategy.

What happens in a typical physiotherapy or manual therapy session?

Before you arrive for your physiotherapist appointment, you should contact your medical insurance company to see if you need to bring any forms with you to ensure that your sessions are covered. After you arrive for your first appointment, our friendly receptionist will ask you fill out a registration form. When you are finished, your physio or other therapist will come out to the waiting room and escort you to your treatment room.

The physio or therapist will discuss the following:

-Your medical history.

-Your current problems or complaints.

-Actions and activities that aggravate the current problem.

-Any medication you are currently on, and recent medical tests you may have had.

The physio or therapist will then perform an objective assessment involving:

-Palpation of the affected area, looking for tenderness, swelling, or other clinical signs.

-Muscle Testing – both flexibility and strength

-Special Tests for joint integrity and ligament issues

-Functional Movement tests – looking to see if you have any muscle imbalances,

What should I bring with me to my appointment?

If you have a doctor’s referral note, or recent x- ray or MRI results, please bring them with you. Wearing sports attire also helps, although don’t worry if you have forgotten yours – we have spares you can borrow!

What do I need to do after my treatments?

Most of our patients are given a home exercise program to reinforce the treatment given during your session. Some patients may prefer to continue this exercise program with their physio at the gym in the UFIT Clinic. It is important that you communicate your goals to your therapist, so he/she can develop a custom program for you.

Are the physiotherapists certified?

All of the physiotherapists at the UFIT Clinic are trained and certified.

I have an injury, should I go to the physio or the doctor?

If you have a musculo-skeletal injury then you should book in with a physiotherapist to assess the issue. Physios are very experienced in dealing with muscle, ligament, and tendon injuries, as well as back pain, neck pain, and chronic pain. We provide a long-term solution to the problem rather than treating the symptoms with painkillers.

However, you may be required to get a referral from your doctor to the physiotherapist if you want to claim through your medical insurance. Be sure to check this with your insurance company before your first appointment.

I have a disc problem that has been diagnosed by MRI. Can I be helped by physiotherapy?

When a disc problem is diagnosed through imagery, you should still have a physiotherapy assessment to ensure that the pain felt is actually from the disc issue found. If every person in the world went for an MRI, many would be found to have ‘disc problems’ which do not cause any pain. This is why it is so important to treat the clinical signs and symptoms of the patient and not the radiology finding. No recipe exists for treatment and everyone's condition must be treated individually. Physiotherapy should be included for every patient presenting with disc problems. Don’t rush to surgery! Only those with severe, unrelenting symptoms and with positive neurological findings, and that are not responding to conservative treatment should have surgery. There should always be a course of physiotherapy treatment prior to any surgical decision.

How soon can I get an appointment?

Within 24 hours, unless it is an injury that has just occurred, in which case we will endeavour to see you as soon as possible. Our appointments do book up quickly however, so please try and book early to avoid disappointment. If it is outside of office hours, then please email us, and we will contact you as soon as the reception team arrive in the morning.

Who can I contact if I have additional questions for the clinic at UFIT?