Telecom Blog

Many business owners are looking for a way to free themselves from the high cost and inflexibility of conventional telephone services. IP PBX telephony offers businesses the advanced telecommunication network they desire in one cost effective package, allowing smaller companies to take advantage of services and features hitherto reserved...

Cloud based services for small businesses have become quite the talking point over the last few years. What began as an exclusive feature available to a few forward thinking companies has quickly evolved into a popular business model for companies of kinds. But, when people talk about the cloud,...

Primary Rate Interface is simply a telecommunications standard used to carry data transmissions and voice between users and their network. It is a digital transmission service used by telephone companies for businesses. It connects the publicly available telephone network with the company’s PBX. This interface is used on the...

IVR Virtual Receptionists, whether they are cloud-based or on-site, are becoming standard operating procedure for many different types of businesses, both large and small. These automated phone attendants can greet callers, answer questions, and direct customers to the correct department or company representative. But not all virtual receptionists are...

Projecting a sophisticated and professional image is vital for every small business, particularly start-ups. For most businesses, their first direct contact with potential clients and investors is by telephone, and that means that their service needs to be fast and efficient. It also needs to be cost effective, particularly...

For better or worse, the days of the office receptionist are gone. Very few offices today have dedicated staff whose sole job is to answer telephones, field questions from clients and customers, and redirect the callers to their desired destination. Technology has replaced the traditional receptionist, and today most...

For mid-size offices and businesses with a large employee base, maintaining a smoothly operating phone bank is vitally important. Communications with clients and customers are the life-blood of any business, and an office’s phone network must be able to handle a large number of outgoing and incoming calls at...