The role holder will be part of the BAU business support function in relation to the WIM Credit Risk and Treasury Finance (CRaFT) data warehouse with prominent focus on the delivery/maintenance of a business operating model and associated processes serving multi functional stakeholders which include regulatory commitments.

The role holder will also be required to take an active role alongside change colleagues to define, shape and deliver requirements relating to strategic initiatives which impact or are to be delivered through CRaFT.

The role will require engagement with functional business areas both at Wealth level and Group level as well as close working with the technology function.

Core accountabilities

The role holder's core accountabilities will be to deliver and maintain the business operating model based around the WIM Credit Risk and Finance Treasury (CRaFT) data warehouse in conjunction with team leader (Team size 2). As part of this they will provide business support covering the daily/monthly data sourcing and load process in conjunction with the Run the Bank team, perform data integrity conformance, eg data quality and reconciliation, and data provision and commentary to business stakeholders.

Accountabilities will also include ownership and delivery of business requirements in relation to the CRaFT Data Warehouse enhancements gaining appropriate business sign-off in relation to the scope and detailed requirements, and taking active role alongside change colleagues in relation to strategic initiatives that impact CRaFT. The role holder will be one of the main business contacts for the business/technology in relation to these requirements.

Key clients (internal and external)

Business Stakeholders - Treasury, Finance, Credit Risk, Product

Group Business Stakeholders - Treasury, Finance, Credit Risk

Technology Change

Role requirements

The role holder will be required to provide ongoing business support and maintain the business operating model based around the WIM Credit Risk and Finance Treasury (CRaFT) data warehouse and associated processes. The support model will need to evolve and change in line with business strategy. The role holder will be required to strike a balance between this requirement and ensuring business initiatives that impact CRaFT are understood by all stakeholder groups and do not cause a disruption to the service.

The role holder has responsibility for delivering business requirements in order to meet CRaFT specific enhancements and take active participation in other strategic initiatives within the firm that impact CRaFT. The role holder will take ownership of these requirements throughout the project life cycle.

Professional/technical experience

The role holder should be or be able to demonstrate:

Experience of supporting a production data warehouse providing a link between business users and the Run the Bank team

Experience of providing BAU support to business stakeholders from a data provision perspective.

Exposure to governance, control, quality, and risk management practices and a proven ability to effectively work across teams at all levels

Thorough understanding of typical operating model and business process paradigms as found within large organisations

Highly IT literate - able to understand technical models and appreciate connectivity with business practices and operations

Able to analyse large data sets from a data warehouse environment utilising structured queries, eg SQL

Solid experience of employing change management best practices and disciplines

Experience and understanding of Treasury, balance sheet management and credit risk fundamentals and associated data used in risk assessment, reconciliation and internal/external reporting.

Previous regulatory reporting experience desirable but not essential

Proven Business Analysis skills and expertise

Academic and professional qualifications

Proven analytical ability

Educated to degree level to be able to meet the intellectual demands of the job

Good understanding of operating models, and process design and project planning and implementation

IT skills - good grasp of technology and able to ensure business objectives are met by technology solution

Language skills

The role holder should have English as first language or competent in English to that level.

Personal attributes

The role holder should:

Promotes a positive and professional approach to enhance relationships with customers, peers, subordinate staff and support areas

Builds strategic and collaborative relationships internally and externally to ensure delivery of a quality service to stakeholders

High level of natural intelligence and resourcefulness.

Known for high energy and productivity the right candidate will be able to deliver quality results with a challenging, positive, influential style.

Able to quickly understand and work within/around both project/business environments in which the particular project is operating.

Ability to work under pressure and meet tight deadlines.

A sound commercial approach with a focus on best practice.

Excellent analytical skills to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information in to details, translate up from low-level information to a more general understanding

Ability to distinguish solution ideas from requirements and presented user requests from the underlying true needs