Avg. Dealer Rating: (1 review)
"I visited the dealer and had a long meeting with one of their sales representatives. Explaining that their BMW was over priced by some $5,000 had no impact when i offered $23,800. Sales rep offered in writing $26,800 which after some additional discussion I accepted. I reasoned that the sales rep had all the information and would not sell the car at a loss but would accept a lower margin on the sale. Lo and behold, the sales manager refuses to support his sales man's price and increases the price by $1,000 to $27,800 claiming additional expenses needed to be covered that the sales rep did not know about!!! Having made a deal with the dealership representative only to have it cancelled by the dealership sales manager is frustrating. I am sure that they look after their cars and have them prepared for the sales floor as their cars look well cared for. However, informing their sales force on all vehicle costs and not supporting a written deal made by a dealership representative and then nickel and dime the customer was too much. I walked out."