Clothing

We've been biking, hiking and living the city for years. That's why we built every piece of apparel with an eye toward tough, functional and classic gear that's equally comfortable on a bike, in a bar or at the office.

Most in stock items ship within 24 hours of ordering during business days, however some orders may take up to 48 hours to process. Should an item be back ordered, or an unforeseen delay occur, you will be notified as soon as possible.

Home Delivery

Free ground on domestic U.S. orders
4 to 7 business days *weekends not included

Express 2-Day

2 business days *weekends not included
Orders must be placed before noon Pacific Time.
Orders placed after this time will ship the following business day.

Standard Overnight

Arriving next business day *weekends not included
Orders must be placed before noon Pacific Time
Orders placed after this time will ship the following business day.

Please note:

We cannot deliver to PO Boxes

All orders are subject to local sales tax

Saturday delivery is not available

APO Addresses can only be sent on a standard US Postal mail service and transit times may take longer than shown above

International

Chrome does not ship to all countries, but a vast majority of them including Canada and the following.

Countries we consider in the Asia/Australia Region, we ship to for $75 USD. These countries are Australia, China, Guam, Hong Kong SAR China, Japan, New Zealand, South Korea, Philippines, Singapore, and Taiwan.

Holidays and Closures

No shipping On the following dates for 2016:

New Year’s Day 2016 – Tuesday, January 1
President's Day – Monday, February 18
Memorial Day – Monday, May 27
July 4th – Thursday, July 4
Labor Day – Monday, September 2
Thanksgiving – Thursday, November 24th
Day after Christmas – Monday, December 26th
Day after New Year’s Day 2017 – Friday, January 2nd

Returns and Exchanges

We get it. Returns happen. You can return your purchase for a refund, provided it is within 30 days of purchase and the item is as new* and in original packaging.

How to make a return

Request a Return Merchandise Authorization (RMA) number below.

Once your RMA is generated and you receive your RMA number via email, follow the steps below to return your package.

For orders shipped within US:

Please write your RMA number on the outside of the shipping box or print the email you receive and include it with your return.

Pack your item/s in the original packaging or a similar sturdy box.

Find the US Postal Service pre-paid shipping label (it was included with your order) and fill out your address.

Slap the shipping label on the box

Mail the box at a post office, drop it in a collection box or schedule a free pickup at USPS.com

For orders shipped outside the US:

Please write the RMA number on the outside of the shipping box or print the email you receive and include it with your return.

Pack your item/s in the original packaging or a similar sturdy box.

Find the US Postal Service pre-paid shipping label (it was included with your order) and fill out your address.

Use a shipping method that provides package tracking and note the tracking number. Chrome is not responsible for lost or misdirected packages.

If you are not 100% satisfied with your purchase you can return it for a refund, provided it is within 30 days of receipt of your order and the item is as new* and in the original packaging. Online returns are only accepted for items purchased directly from chromeindustries.com. If you purchased your item from our HUBs or one of Chrome's retail partners please contact them directly to arrange for an exchange or refund.

Gifts can be refunded to the original purchaser only.

Chrome is unable to refund postage on expedited or international shipping. Any return delivery disputes must be accompanied by proof of delivery. Chrome is not responsible for lost or misdirected packages.

An approved RMA number must accompany your return.

When Chrome receives your return, we will aim to process it within 10-12 business days or less.

For international returns: Chrome will not accept customs charges incurred when returning items. All packages must be marked, "Goods Returned Under Warranty."