Communication / Coordination: A. Coordinates with other Hospital departments, such as Radiology, Housekeeping, Laboratories, Social Services, etc. to request and obtain supplies and services. Works with nursing staff to coordinate patient transfers to and from the unit. B. Serves as the unit's communication person, answering phone calls, taking and relaying messages. Answers questions of visitors, physicians, or other departments in person or by phone. Initiates emergency protocol under the direction of a physician or nurse. C. Receives and directs visitors and family members. Provides routine information regarding Hospital and unit procedures.