Privacy Policy and use of cookies

Piper Whitlock is fully compliant with EU General Data Protection Regulations (GDPR) and is committed to EU data protection requirements (applicable to us as a data processor). We recognise the need for appropriate protection and management of any personally identifiable information (personal information) you share with us. Meaning, we don’t collect and process users’ personal information beyond what is legally required for the functioning of our products and services.

Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address, an email address or other contact information; whether at work or at home. In general, you can visit our web pages without telling us who you are or revealing any personal information about yourself.

We strive to comply with all applicable laws around the globe that are designed to protect your privacy. Although legal requirements may vary from country to country, we intend to adhere to the principles set forth in this online privacy policy even if, in connection with the above, we transfer your personal information from your country to countries that may not require an ‘adequate’ level of protection for your personal information. In other words, our goal is to provide protection for your personal Information no matter where that personal information is collected, transferred or retained.

Data Security
Piper Whitlock provides secure hosting. Our servers are backed up to ensure that if anything were to happen – to the server or the premises – the data would remain completely secure. Each server we provide is fully supported by us, alongside our dedicated support team, ensuring we provide the best uptime and the quickest response possible.

All servers are monitored 24/7, alerting key personnel within the company should a data breach occur. This allows us to easily notify users should anything happen to the server.

We ensure that the server and its packages are fully up to date at all times, to provide the best possible security and performance to our clients. In addition to this, we have our own dedicated Firewall that sits in front of the server to help protect against DDoS and other attacks.

Piper Whitlock data is also stored by Aap3 in a secure environment. The data held is a full backup of the Piper Whitlock server and includes all data stored on the server.

The data is stored behind managed firewalls and segregated networks to protect unwanted access from the outside world. App3 further protects Piper Whitlock data through a secure Windows environment with roles and permissions applied to the backup data set.

Data Subject Rights
GDPR compliance requires data subjects be granted certain rights. What follows is not an exhaustive list, but those rights that are relevant to the collection, processing, and storage of personal data on www.piperwhitlock.co.uk.

Right to Access
Data subjects reserve the right to request and obtain confirmation that data is or is not being collected on them and if so, exactly what data is being collected, how, where, and for what purposes. This data can be manually requested via enquiries@piperwhitlock.co.uk and provided in an electronic format free of charge.

Right to Be Forgotten
Should data subjects at any time wish to withdraw their consent and no longer allow Piper Whitlock to store their personal data, this request can be manually made via enquiries@piperwhitlock.co.uk. Please be sure to include the full name (including any prefixes) and email address to whom the data refers, so that all data relating to the data subject in question can be accurately removed.

Data Portability
Similar to the Right to Access, Data Portability requires that data subjects are able to request, obtain, and/or transfer possession of collected data at any time. As mentioned above, this data can be manually requested via enquiries@piperwhitlock.co.uk, and provided in an electronic format free of charge. Should the data subject wish to transfer the possession of the data stored by Piper Whitlock, please be sure to also include the full name (including any prefixes) and the relevant contact information relating to the individual or organisation whom you wish the data to be transferred to.

Breach Notification
Should Piper Whitlock encounter a breach/unauthorised access of personal data that is likely to “result in a risk for the rights and freedoms of individuals”, Piper Whitlock will ensure that a notification is made within 72 hours of becoming aware of the breach.
Cookies and Other Tracking Technologies

Some of our web pages utilise “cookies” and other tracking technologies. Cookies are small pieces of data stored in text files that are stored on your computer or other device when websites are loaded in a browser. They are widely used to ‘remember’ you and your preferences, either for a single visit (through a ’session cookie’) or for multiple repeat visits (using a ‘persistent cookie’). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you are visiting (known as ‘first party cookies’), or by other websites who serve up content on that site (‘third party cookies’).

Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our site is accessed. Our use of cookies and other tracking technologies allows us to improve our web site and your web experience. We may also analyse information that does not contain personal information for trends and statistics.

More information about the cookies that are used on www.piperwhitlock.co.uk is provided below:

Name: _utmz
Typical content: randomly generated number + info on how the site was reached
Used for: tracking how visitors came to our website
Expires: 6 months

Cookies set by www.roostermarketing.com

Name: roosterCookies
Content: None
Used for: Remembering if a user has accepted the use of Analytics cookies; if so, do not display the cookies notification bar on the website
Expires: 1 year

Piper Whitlock does not use any other cookies on its website.

To protect your privacy, we have adopted the following principles:

Notice
Where Piper Whitlock collects personal information on the web, we intend to post a purpose statement that explains why personal information will be collected and whether we plan to share such personal information outside of Piper Whitlock or those working on our behalf. Piper Whitlock does not intend to transfer personal information without your consent to third parties who are not bound to act on our behalf, unless such a transfer is legally required.

Choice
You may choose whether or not to provide personal information to Piper Whitlock. The notice we intend to provide where we collect personal information on the web should help you to make this choice.
If you choose to have a relationship with Piper Whitlock, such as a contractual or other business relationship or partnership, we will naturally continue to contact you in connection with that business relationship.

Security
Wherever your personal information may be held within Piper Whitlock or on its behalf, we intend to take reasonable and appropriate steps to protect the personal information that you share with us from unauthorised access or disclosure.
Commitment

We are committed to privacy and through our membership in the Online Privacy Alliance, are actively involved in and support current industry initiatives to preserve individual privacy rights on the Internet. Protecting your privacy online is an evolving area, and our websites are constantly evolving to meet these demands.

If you have any comments or questions regarding our Online Privacy Policy, please contact us at enquiries@piperwhitlock.co.uk. While we cannot guarantee privacy perfection, we will address any issue to the best of our abilities as soon as possible.
Your Consent

By using this website, you consent to the terms of our Online Privacy Policy and to Piper Whitlock processing personal information for the purposes given above, as well as those explained where we collect personal information on the web. Should the Online Privacy Policy change, we intend to take every reasonable step to ensure that these changes are brought to your attention by posting all changes prominently on our website for a reasonable period of time.

We are committed to protecting your right to privacy. Piper Whitlock respects your privacy and we will use our best efforts to ensure that the information you provide remains private. Information provided will only be stored on computers based in the UK.

For control of our business, our website logs IP addresses, which is the automatic number assigned to your computer when you surf the web. The IP address allows us to anonymously track visitors’ usage on our website. Your IP address is not connected to any personally identifiable or online contact information, like a name and address, so you remain anonymous at all times.

This web site contains links to other sites. Please be aware Piper Whitlock is not responsible for the privacy policy of other websites. This privacy statement applies solely to information collected by www.piperwhitlock.co.uk.

If you make a complaint
If you make a complaint or if we think it’s necessary for any other reason, we may, depending on the issue pass your data on to our insurers, our insurance brokers and the insurer’s claims handling representatives (who would normally be solicitors, loss adjusters or claims management companies depending on how the insurer deals with claims and the degree to which they outsource the claims services). We will only pass them the data that they need; we have a clear agreement that they will only use the data to assess any claim that we may make in connection with the issue.

If we decide to change our privacy policy we will post any changes to this web site.

Piper Whitlock reserves the right to change this statement at any time.