FAQ

Are your boots really made in the USA?

Yes they absolutely are! Logan Boots, Rios of Mercedes Boots, Anderson Bean Boots, and Olathe Boots are all proudly handmade in the United States of America! The whole boot is handcrafted in Mercedes, TX no part is produced in China, Mexico, or India these are REAL cowboy boots and real cowboy boots are made in the America

What makes Logan boots better than other brands?

Logan boots are handcrafted in the USA. They are made for us by Rios of Mercedes. Our private label Logan Boot, is built to be durable and fashionable. We don’t mass produce styles, cut corners, and build cheap boots. At Logan’s our goal is to give you the fit of a lifetime, great customer service, and the highest quality boots available.

Logan, Rios of Mercedes, Olathe, Anderson Bean boots our made with all leather from top to bottom, steel shanks and wood pegs. These boots are real cowboy boots they follow 100 year old traditions and are built to last. No rubber super tryflex soles just leather soles, good fitting boots, and quality leathers go into producing our boots.

How do I know what size my boots are?

Inside each pair is a stamped code by the boot pulls. One code is the work order number which tracks each boot. The other is the size, it will look something like 4900 which equates to a 9D. A 2750 is a 7.5B but don’t worry about decoding your size just call us with the stamped numbers and we will take care of it for you.

How do they fit? What do they compare to?

Logan boots can fit just about everyone. They come in sizes 4-16 and widths A-EE. We can even make some other special sizes. Men tend to wear a little smaller boot then they would a tennis shoe. Women will drop one whole size from what they wear in a shoe. Picking your width depends on your foot. For a narrow foot you will tend to wear a B width, Women’s average is a C width. Men typically wear a D but for a wider foot you could wear an E or EE.

Rios is a very traditional fit. They have a narrow throat and higher arch than a Logan.

Anderson Bean and Logan will offer the same fit so your size will stay the same.

What’s your return policy?

All products Logan Western Supply offers comes with a 15 day return guarantee. If for any reason you are unhappy with a product you have 15 days to return it to us for a full refund.

What happens if I forget to return something with in the 15 days?

We do not have to accept any product after 15 days but determining on the situation Logan’s may offer store credit or charge a restocking fee for any product returned after 15 days.

How do I place an order?

To place an order please call us at 1-800-294-2508 or 1-316-744-2508. We will take your order over the phone and if the item is in stock ship it out within 24 hrs! You can email us at logantack@aol.com and place an order via email if you feel comfortable putting your credit card information in an email.

Why do you not have a shopping cart?

Logan’s does not offer an online shopping cart at this time because with a traveling store (the Logan trailer) there is no way for us to keep an accurate up to date inventory with the internet. Also we find that customers are much more satisfied with the level of customer service we can provide over the phone when trying to determine size.

How long does it take to make a pair of boots?

If you order a style we have in stock and we just don’t have your size at the time it takes an average of 12 weeks.

If you order a single order or special order boot it takes about 18 weeks.

How much does it cost to ship boots?

We ship UPS. All Ground UPS shipping cost $20 anywhere in the US excluding Hawaii and Alaska. Shipping takes between 1-6 days. If you need faster shipping call for pricing.