Gurtok problem

Idk if anyone has brought this up before, but I was want to know why its so hard to get the good rings from the Gurtok Firebender in the Great Spyre? Getting the athames from the Gurtok Ice one is ok whether you win it outright or use the second chance chest. But trying to get the rings, even using the chest is next to impossible. I have spent a lot of crowns on the chest trying to get them. Enough is enough. I can't afford to keep buying crowns. The chest gives me a bunch of useless items. And it does that over and over again. Fix this problem. I'm sure many people have been in this situation.