Converting Email Threads to Discussions

You can convert an Outlook email thread into a discussion in your Jive community.

Converting an Outlook email thread to a Jive discussion
allows you to post the discussion with the initial email subject line as the
discussion title, and convert the body of each email into discussion replies. The
discussion will be posted in Jive on behalf of the originator of the email thread, using the
following syntax: "Posted on behalf of originator by
discussion converter via Jive for Outlook." The discussion
originator will also be shown as the author in Jive.

To convert an email thread to a discussion:

In Outlook, select an email you want to convert to a Jive discussion. Your discussion will include the email you select plus all the levels above it.

Right-click and select Convert to discussion on Jive, or click Convert to Discussion in the Jive toolbar. A new email window opens. This email window controls the way your discussion will be posted.

The Post By field determines the "posted by" value displayed when you post the
discussion. (The author of the originating email will be displayed as the
author.) If you belong to more than one community, make sure that the correct
username is selected.

In the Post To field, choose where the discussion should
be posted. You can limit the visibility of your
discussion by selecting only Specific People, or you can select any space or
group, or the entire community. Keep in mind that the
place where you post the discussion determines who can see and respond to
it.

If you want the discussion to be tracked as a question and grant status points
to people who provide answers, select the Mark this discussion as a
question check box.

If you want participants in the email thread who are not community members
to receive an email notification that the thread has been converted to a discussion, select the Notify external participants check box.

Optionally, add a comment to the discussion by typing it in the message box of the email.