Snark notwithstanding, we can’t really expect consumers to show gratitude for relevant advertising. Sometimes we get so wrapped up in our own marketing ? we don’t see ourselves the way our audiences do. Remember, many of these folks are still convinced that Facebook is listening to them through their phones.

Sure, sharing emojis on Twitter is no different than typing keywords into Google so showing related ads seems like a no-brainer. But against the backdrop of Cambridge Analytica and a barrage of negative PR for today’s tech titans, we must go above and beyond to allay consumer concerns.

As we head into 2019, I encourage everyone in marketing to ? like a consumer every day and especially on World Emoji Day?.

Now without further apologies, it’s time for the rest of 4C’s Insights.