What is a "non-refundable" or "free cancellation"?

A non-refundable policy means that a fee will apply if you decide to cancel or make changes to your booking.
Free cancellation means you can change or cancel your booking free of fees, if done within the time period set by the hotel.
You can see the detail of the room conditions by clicking the "Free Cancellation" text link.

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Everything You Need To Know

How should I prepare for my trip?

How do I get from the airport to my hotel?

What are the most popular tourist destinations?

Where can I get some great food?

What are the best places to shop?

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How to get to the hotel?

Convenience:
Medium
It usually takes about half an hour to get a taxi at the airport

Comfort:
Medium
As a public transport tool, taxi is not possible to be a best comfort choice by travelers:

most taxi cars are very old which makes the cleanliness is not at a high standard

most drivers cannot speak English, the communicate with the driver is hard

Cost:
Medium
The average price of Hangzhou taxi is about CNY 25 - CNY 30 ($3.91 - $4.69) per 10km (6.25 miles) (the price may vary depends on the traffic status)

Get to Sofitel Hotel Westlake Hangzhou by subway

Convenience:
Bad
There are many exchange subway stations from the airport subway station to the nearest subway station to the hotel. And also finding a best way to the hotel from the nearest subway station is a problem for some travelers

Comfort:
Bad
The experience by taking subway from the airport to the exchange subway station is usually good but after that it's horrible because most subway stations in China are usually full of people which makes travelers have no chance to even get a seat

Cost:
Cheap
The cost of taking subway from the airport to the nearest subway station to the hotel is less than CNY 30 ($4.69)

Additional InformationThe nearest subway station to the hotel is:Longxiangqiao The distance between Longxiangqiao station to Sofitel Hotel Westlake Hangzhou is 1.49 km (0.93 miles)

Get to Sofitel Hotel Westlake Hangzhou by hotel shuttle bus

Convenience:
Good
The door-to-door pick up service offered by Sofitel Hotel Westlake Hangzhou is always a good choice in terms of the convenience. Travelers no need to waste any time on waiting at the airport

Comfort:
Good
The hotel driver will cover all your travel needs during the way from the airport to the hotel. And the car usually is very good, clean and comfortable

Cost:
Expensive
The cost of using hotel pick up service is always expensive. The airport shuttle fee of Sofitel Hotel Westlake Hangzhou is ￥550.00 ($86.04) per vehicle (one way)

Additional InformationAfter finish the booking at Nehow.com, you can contact the hotel to ask them arrange the hotel shuttle bus for you. You can find the hotel contact information at the manage booking page

Get to Sofitel Hotel Westlake Hangzhou by using Nehow Pickup Service

Convenience:
Good
The door-to-door pick up service offered by Nehow.com is always the best choice. You will meet your private driver at the exit on the right. You can also call our 24/7 custom support if you need any help at the airport

Comfort:
Good
Most cars we used are pretty new, and the car for you will be cleaned before your private driver goes to the airport

Cost:
Medium
In most cases, the cost of Nehow Pickup Service is much cheaper than hotel pick up service. And sometimes the cost of Nehow Pickup Service is even close to the cost by taxi(depends on the traffic status).The cost of Nehow Pickup Service is:ABC

Additional InformationAfter you finish your hotel booking, you'll get an email on how to book Nehow pickup service. And also you can find that information on the manage booking page

Taxi

Subway

Hotel Shuttle Bus

Nehow Pickup Service

Convenience

Comfort

Cost

Info

Tips

Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services."
After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide.
Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page.
Please remember to have your flight details ready.

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing.
It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

Brought to you by Reviews of Sofitel Hotel Westlake Hangzhou

View of lake with English speaking staff

Sugandha A

Mar 3, 2018

The hotel is nearby Westlake. The view is very good. The staff are helpful and speaks English. As the metro station is nearby you could go around the city from here. For executive room the hotel has special snacks and drink service.

View of lake with English speaking staff

Sugandha A

Mar 3, 2018

The hotel is nearby Westlake. The view is very good. The staff are helpful and speaks English. As the metro station is nearby you could go around the city from here. For executive room the hotel has special snacks and drink service.

SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Sugandha A,

Thank you for your positive reviews on Tripadvisor.

It's a pleasure to know that you has a satisfied stay in our hotel. I will share your good comments with my team.

Looking forward to see you again!

Anna ShiGuest Experience ManagerSofitel Hangzhou Westlake

" Life is peaceful there ... Lots of open air "

J A N

Feb 23, 2018 | Trip type: Family

Hangzhou. It's been called heaven....paradise, on earth. One of the many reasons why we chose to visit, for our last getaway vacation in 2017. And when our agent suggested to go west ;) , ie stay near Xihu/Westlake, this is the only 5 star hotel worth considering, especially if you're like me, never looking for the exaggerated pizzazz.

We stayed Dec 25-30, 6D5N. And as usual, prior to arrival, I was in touch with hotel staff, making various arrangements, eg transport from the airport, additional services, etc. All these were handled professionally and efficiently by staff at Reservations and Guest Experience departments, as I've expressed the same in our emails.

We came in the morning, arriving at Hangzhou Xiaoshan International Airport just after 1000. Clean, getting through immigration quick as wasn't busy, Christmas on the mainland usually isn't. After we met our driver, we arrived at the hotel in less than hour. As mentioned in other reviews, the hotel's exterior/façade is plain, nothing fancy to rave about. But inside is bright and feels airy, albeit the lobby area in itself being averagely cozy enough. We were offered welcome glasses of hot tea, which was a nice touch. The complimentary tea station itself is next to reception.Check in was quick, as we were escorted to our rooms on the 2/F, where the Business Centre is located as well.

We had 2x rooms, connecting, queen and twin beds. The rooms are big and spaciously designed. Beds are firm and comfortable, and I can guarantee that since I'm a light sleeper but hardly woke up in the middle of the night throughout the week's stay.Our rooms had the sliding door option to the bathroom area. Rainshower system? Check! Lanvin toiletries, soft and fluffy towels. It's like a whole different world on the inside vs how the hotel looks on the outside. Housekeeping does a great job, whatwith how long we were there. Overall, the rooms and hotel/public/guest areas are well maintained and clean.

I noticed previous reviews about 'street noise' for those rooms facing the street/Westlake, such as ours. No, the windows are not double glazed to soundproof the room. But, the traffic outside never really got loud &or bothered us, and I think our length of stay was enough to experience on various times of the day as well, even being closer to street level from the 2nd floor. So, future guests, don't worry about noise and do reserve those rooms facing front.

Kwee Zeen, is where the buffet meals are at. Had breakfast daily, with its basic foods and then some, even vegetarian options. Theres an egg station. The restaurant is located along the side of the building, going vertically lengthwise; spacious but long. The breakfast staff during our stay were quick and attentive to guests, clearing plates, assisting with beverage orders, etc. The friendly receptionists easily remembered/acknowledged us daily, after the first day. Except for evening cocktails at the Club Lounge that one night, we didn't get the chance to try the other F&B outlets as lunch/dinner and snacks was usually us trying out the local cuisines since our trip was packed with sightseeing, even going to Shanghai, which takes a few hours by bus, so if time is not on your side, you may want to take the metro instead but a day trip is definitely doable.

The hotel location is perfect. Yes, the world famous Westlake is right outside, just across the road. She has lots to see and is huge; so huge we kinda got lost navigating our way out of it and I'm gonna have to review her separately. Nearby, literally a block from the hotel is a 24hr convenience store. Then as you walk further down, there are a few local malls in different directions for various necessities, eg a woman needing to buy clothes, personal amenities, etc because her husband lost her luggage at the airport even before getting on the plane (and although I've lost count of how many times I've said "I'm sorry", I guess without that theft, we wouldn't have gone on those walkabouts so soon, nor that far...so, "thank you, mr thief?"). But if you do need information on where to go/buy stuff, the guys at Concierge/Bell and ur Security as very helpful and knowledgeable of the neighbourhood. And regarding any language barrier between the staff and guests, even if our Cantonese was pretty much useless in this province and although my daughter's recently completed mandarin course came in handy, as long as you equip yourself with a translation app on your phone/device, communication will not be a problem.

For reference, Concierge can help to arrange tours, private hires of car, with driver, even purchasing show tickets. Guest Relations & Assistant Managers were just as helpful during ours stay, being able to be touch with them 24/7 (even thru WeChat, especially when we were out and about) made us feel safe and comfortable, having people to rely on, just in case, as first time visitors.

I really cant say much else about the hotel, except that she IS worth the cost and is exactly as advertised, with its amenities, facilities, location and service. Yes, different people have different opinions but I advise you to listen to the good ones coz they're not wrong vs isolated issues of the negative reviewers. I stayed there for a week, without regrets, and easily felt at home. Maybe I'm a simple guy, or maybe I just appreciate good but sincere customer service, which is the most important thing to consider when planning a hotel stay, in my personal opinion.

So, in closing, let me take this opportunity to say,

"Thank you for the hospitality, Anna Shi of Guest Experience, Yuna Of Guest Relations, Robin/Tim and the boys at Bell/Concierge, Ricky Tang. And last but not least, Mr Raymond Faulkner. Thank you for everything arranged/made possible during our visit. We sincerely appreciate the efforts you and everyone put in, making our Hangzhou trip a very memorable one. God bless y'all!"

Good location, large and comfy room, good service

yeonghaur

Singapore, Singapore | Feb 2, 2018 | Trip type: Family

Good and convenient location - east of West Lake, about 5 min. 10 min walk to the metro station. Good restaurants nearby, that serves good and cheap local food. There is one selling Hangzhou food, another Muslim noodles.

Room is large and comfortable. Amenities good and modern.

Service is good and thoughtful.

SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear yeonghaur,Thank you for your positive review on Tripadvisor.

Your compliment on service is really encouraging us, we feel sparkled.

Looking forward to see back again.

Anna ShiGuest Experience ManagerSofitel Hangzhou Westlake

Nice hotel in a fantastic location

Raja R

Jan 24, 2018 | Trip type: Couples

The best thing about this hotel is its location - walking distance of the beautiful west lake area and park as well as the traditional and old Chinese area filled with shopping restaurants. This is a good quality business hotel - not spectacular, but clean, nice & efficient. They offer a nice & large spread of breakfast buffet. I would be happy to stay here again

SofitelHangzhou, Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Raja R,Thank you for your review on TripAdvisor .

Your comment is to the purpose, hotel terrific location is always recommended by our guests, glad to know that you agree with it, hotel has run for 14 years, still well-maintained by our team, moreover our breakfast offer is really with heart.

We hope your next visit will be as pleasant as previous one.

Anna ShiGuest Experience ManagerSofitel Hangzhou Westlake

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.

Additional Information about Sofitel Hotel Westlake Hangzhou

Official Description

Sofitel Hangzhou Westlake is located on the banks of the city's famous West Lake, close to the central business district. The hotel features 200 elegantly furnished rooms, 2 restaurants, 1 bar, an indoor swimming pool, spa, fitness center and beauty salon. The executive lounge offers panoramic views of West Lake and there are conference facilities available for up to 150 delegates.