Customer Experience AnalystRetail Solutions, Inc.

THIS JOB HAS EXPIRED

About Retail Solutions, Inc (RSi)
Retail Solutions develops and delivers a comprehensive suite of award-winning software-as-a-service (SaaS) solutions that turn Retailer ?downstream data?, such as point-of-sale (POS), supply chain, merchandiser feedback and category data, into actionable visibility into the store and onto the shelf for their suppliers.
Retail Solutions, the largest and fastest-growing company in the Retail Execution Management field, has more experience with processing customer-specific retailer data than any other company. Retailers and consumer product goods (CPG) companies trust Retail Solutions to grow sales, reduce out-of-stocks, improve promotion execution and effectiveness, maximize retail operation productivity and foster collaborative relationships in the retail industry to improve product availability for the end-consumer.
Retail Solutions serves more than 500 CPG Companies, including nine of the top ten global consumer goods companies, and processes data from more than 40 leading retailers in the Americas and Europe.
Retail Solutions is headquartered in Mountain View, CA and has offices in Providence, RI, Bentonville, Minneapolis, MN, AR, London, United Kingdom and Shanghai, China.
Customer Experience Analyst Job Description
Serve as a Customer Experience Analyst on the Retail Solutions Customer Support team. The primary responsibilities include managing some of the world?s largest consumer goods manufacturing companies, providing value-based services to our customers, assisting in our Software-as-a-Service (SaaS) applications, contributing to internal cross-functional projects, and performing all other customer support analyst related functions. This opportunity is located in our Cranston, RI office.
Primary Responsibilities
Master Data Management
User Provisioning
Product Training and Troubleshooting
Data Quality Research and Verification
External Communication Development and Execution
Assist in New Customer Implementations
Serve as Client-Facing Stakeholder for Internal Projects
Generate Client Value and ROI via Post Implementation Playbooks
Support of Retail Solutions Advanced Applications