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this is typically because the laptop is full of dust, hair, lint, etc, which lowers efficiency. Remind client not to use laptop on top of bed, blankets, anything else that isn't a hard clean surface. You can probably just visually inspect with flashlight and if you see dust sticking to the fan then you're going to have to open it up and clean it out.

(It is sexist, but also true, women tend to have more crud on the inside of the laptop, while men tend to have it on the outside).

I would first check the CPU utilization when the fan is running to determine what process has the highest CPU Utilization.
We have discovered that Google Chrome, Microsoft IE, and Edge (if it is Windows 10 system) web browsers can jack up CPU utilization depending on what websites they are at.

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MagsOwnerAuthor Commented: 2016-10-18

John - I am assuming you want me to run Autoruns...correct? Attached is the file.

Neilsr - Power settings are balanced - she had not made any changes to those.

Dlethe - Client reports her computer seems free of dust and lint...using it on a desk.

Glenn - Maybe I'm not looking in the right place but I did a ctrl/alt/del and under processes I found - 92 processes running CPU usage 25% and Physical Memory at 62%.

I hope this helps...this is definitely not my area of expertise.LORI-PC.arn

Have client boot the laptop just to the BIOS and let it sit there. If it runs hot and fans stay on then you know it must be the hardware (i.e, heat and restricted airflow) and has nothing to do with windows or what it is running.

Agree with dlethe. The fact that the vents at the outside of the case appear clear does not mean that the internal fans are and heatsinks are clear. It is not unusual to open up an apparently clean laptop and find that the heatsinks and fans are caked in dust and lint.

Side note: Using canned air from the outside of the case generally has no effect (it can't remove lint because it's blowing from the upstream side of the plug), or It makes things worse by jamming the lint plug in hard.

i suggest to reboot any pc on a regular basis - dayly, or weekly.
for cleaning a laptop, for most models you need to disassemble it nearly completely to do it properly
and if the cpu or gpu cooler has to be removed, don't forget to renew the heat paste
sometimes a bios update can help also

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MagsOwnerAuthor Commented: 2016-10-22

Thanks guys...I am closing since I can't get my client's computer for a while.

Cleaning out my husband's computer worked for his running fan and getting hot...don't know why I didn't think of that myself!