Tapping, inserting or swiping a card

Following are instructions on how to take a card payment using the AgentCASH mobile app and a Miura M010 card reader.

Note: Contactless payment is the default function for the card reader. If a customer does not want to use contactless, press ‘Cancel’ (✗) on the reader when it asks for the card to be presented and the contactless functionality will be turned off, allowing for payment by card insertion or swiping.

To make payment:

1. Contactless

Ensure that the card reader is turned on, the blue Bluetooth light is blinking and the card reader is in range of the mobile device.

Enter the amount being charged into the app (to clear, tap C).

Tap the amount.

Ask the customer to touch the card reader with their contactless payment card or with a mobile device (for Android/Apple pay) and hold it in place until a beep is emitted and the four green lights flash.

If a secondary authorisation is requested by the card reader, ask the customer to sign or enter their PIN, as appropriate.

If successful, a ‘Transaction successful!’ message appears on the screen of the mobile device.

Ask the customer if they would like a printed receipt or if they would like a link to it their receipt sent by SMS or email.

Ask for and enter their mobile phone number for an SMS receipt or their email address for an email receipt.

Note: Contactless payment types may be limited depending on the country of business or payment provider. For amounts greater than £30, authentication of the card with signature or PIN may be required.

2. Inserting the card with the chip

Insert the card in the narrow slot at the bottom of the card reader. The card must be facing upwards and with the chip in the reader.

Ask the customer to complete the purchase by authenticating the card as requested by the card reader. If authorised by signature, they sign above the line displayed on the screen of the mobile device using their finger. Otherwise, they enter their PIN on the card reader’s keyboard and click ‘Enter’ (✔) to complete the transaction. If they enter an incorrect digit they can go back with the yellow arrow key.

If the customer has given their signature, check that it is the same as the signature on their card. If correct, tap ‘Authorise’ to complete the transaction.

Ask the customer to complete the purchase by authenticating card with their PIN. Let the customer enter their PIN on the card reader’s keyboard and click ‘Enter’ (✔) to complete the transaction. If they enter an incorrect digit they can go back with the yellow arrow key.

If successful, a ‘Transaction successful!’ message appears on the screen of the mobile device.

Ask the customer if they would like a printed receipt or if they would like a link to it their receipt sent by SMS or email.

Ask for and enter their mobile phone number for an SMS receipt or their email address for an email receipt.

Note: If after a third try card reading by inserting it does not succeed, swipe the card if possible (if a card has a magnetic stripe).

3. Swiping cards with a magnetic stripe

Swipe the card through the open slot at the top of the card reader. The card must be facing upwards with the magnetic stripe inside the swipe slot.

Ask the customer to complete the purchase by authenticating the card as requested by the card reader. If authorised by signature, they sign above the line displayed on the screen of the mobile device using their finger. Otherwise, they enter their PIN on the card reader’s keyboard and click ‘Enter’ (✔) to complete the transaction. If they enter an incorrect digit they can go back with the yellow arrow key.

If the customer has given their signature, check that it is the same as the signature on their card. If correct, tap ‘Authorise’ to complete the transaction.

Ask the customer to complete the purchase by authenticating card with their PIN. Let the customer enter their PIN on the card reader’s keyboard and click ‘Enter’ (✔) to complete the transaction. If they enter an incorrect digit they can go back with the yellow arrow key.

If successful, a ‘Transaction successful!’ message appears on the screen of the mobile device.

Ask the customer if they would like a printed receipt or if they would like a link to it their receipt sent by SMS or email.

Ask for and enter their mobile phone number for an SMS receipt or their email address for an email receipt.

If transaction failed or it was declined, see this article on troubleshooting.