What are the minimum system requirements for running WinPalace Casino software on my computer?WinPalace Casino requires a minimum of: Pentium 133Mhz, 8 MB of hard disk space, 16 MB of RAM with either Windows 98, 2000, ME, XP, NT, Vista and Windows 7 operating systems. For the most enhanced gaming experience, set the resolution of your screen to 800X600 or higher and set the screen colors to High Color (16 bit) or more. If you are using a resolution of 640X480, you should consider hiding your Taskbar. You can do this by right click on the Taskbar, select "Properties" and then put a checkmark on the "Auto hide" checkbox.

Register as a User by clicking on "Create User" in the Casino Software, and open an account.

Once you have a Username and Password you are ready to deposit money into your account and increase your balance.

Once you are in the "Lobby" click on the "Cashier" button in the left corner of the screen.

Select your preferred deposit method.

*At WinPalace Casino we use the latest encryption and protection methods, to assure that your transactions and information are completely secure. Submitting credit card information and performing money transfers are as safe as performing them from your local bank.

Once you’re in the Lobby click on "Cashier" in the left corner of the screen. Then select "Withdraw". Select your preferred withdrawal method.

Enter your desired sum and click on the "SUBMIT" button.

The sum will be sent to you via your choice of Wire Transfer, NETELLER or other Alternative payment.
All withdrawal requests are processed within 5-10 business days from their request date.
The minimum amount for a Wire Transfer Cash withdrawal is $100. If you have requested to withdraw an amount lower than these minimum amounts, we will not be able to process the requested withdrawal.
If you choose Wire Transfer, please make sure you have your bank details ready so that you can let us know where to send your payment.

Bank Name

Bank Address

Account number

Account Holder's Name

Routing Number, ABA or Swift Code

NETELLER - If you have deposited funds to your account using only the NETELLER method, then your withdrawals can be credited back directly to your NETELLER account. Withdrawing through NETELLER is simple and fast.
For your protection and security we occasionally ask for your authorization in order to process your withdrawals. Also, we may ask you to verify and sign a list of your deposits to your account.
Please make sure that all the information you submit is accurate, up-to-date and complete, so that we can process your withdrawal request quickly and without delays.WinPalace Casino reserves the right to delay and/or stop the processing of withdrawal requests until final approval has been received for any outstanding deposit transactions.
If you still have any questions or comments about withdrawals, deposits or any other matter, please send them to: [email protected]. We guarantee a prompt reply to any of your questions.

How safe is it to use my credit card online, and how do I make a deposit using my credit card?WinPalace Casino's secure online credit card system is quick, easy to use, and totally secure. For maximum security, all communications between your computer and the casino server are encrypted using SSL technology (Secure Socket Layer), which is the most widely accepted way of protecting data on the Internet. SSL encryption is used by banks and other institutions with the highest need for secure data transmissions. In order to make a deposit you must first register your Username and Password.

I never receive any of the Emails WinPalace Casino sends me, why not?
Your Email provider may be blocking Email messages coming in from malicious sites so effectively that messages from WinPalace Casino were accidentally screened and blocked during this process. These mostly include the following: Comcast, Yahoo, Hotmail, MSN, AOL and Verizon. Please check your Junk Mail folder, and if there are still no WinPalace Casino emails being received, contact Customer Support and your Email provider.
***Important notice for receiving e-mails from WinPalace Casino:
Internet service providers install powerful anti-spam filters to ensure that their customers only get the e-mails they want to receive. This could result in you not receiving important account information and promotional emails.
Don't let Spam controls spoil your fun! Add [email protected] to your permitted e-mails list through your service provider.

How does WinPalace Casino ensure the fairness of its games?
Our software’s payout percentages are calculated by a sophisticated random number generator that is rigorously tested and uses highly complex algorithms. This ensures that our game payouts are honest and fair. For more information regarding this topic, please visit the Fair Gaming page.

How does WinPalace Casino protect my privacy?
WinPalace Casino implements the most comprehensive security measures possible, including a highly sophisticated Firewall and RSA encryption, to make sure that sensitive information remains 100% secure with us. To learn more about the WinPalace Casino security measures, please visit the Security page.