Close all applications that might be using your microphone or webcam (eg. FaceTime, PhotoBooth, Skype, Youtube, Gmail, etc.). Return to your interview and when asked whether you can see yourself on the screen click "No" if you cannot. Finally, select the box where you see yourself.

2. If you have more than one webcam plugged in and you still can't see yourself on screen try the following:

Right click on the video component (the black box).

From the menu select "Settings..."

Click on the tab with a webcam icon.

From the drop down menu select the webcam you wish to use.

Click on the black rectangle right below, and you should be able to see yourself there. (If not, select another webcam from the drop down menu).

Close and reload the page.

*If you don't see any webcam listed please make sure that your webcam has been installed correctly and restart your browser.

3. Switch your web browser

If you continue experiencing a black screen with your webcam try updating your browser or using one of these for optimal results:

If you are using Chrome remember to allow access to your webcam and mic by clicking Allow on the pop-up bar that appears at the top of the browser or by clicking the crossed webcam icon located at the address bar:

This problem usually occurs when your webcam drivers are out of date so please update them and try again. Also check the settings of any built-in software your webcam includes and reset them as the default.

If the problem persists we recommend for you to try ManyCam (this program is free and can flip and rotate your camera output), using ManyCam you can create a virtual camera showing your image the right way. You will have to select the virtual camera created by ManyCam instead of your regular camera on the configuration process. This can be done by:

Right clicking on the video component and select "Settings..."

Click on the webcam icon

Select the ManyCam virtual webcam from the drop down list.

5. Use our mobile apps*

If everything above fails or you don't have access to a webcam you can always use our mobile apps to answer your interview. We currently support iOS and Android devices**

*Some organizations might not support mobile applications.

**Take a look at our System Requirements to see if your device is compatible with WePow.

Remember to contact us at support@wepow.com if you have any questions or need further assistance.