(Closed) Beware of Perridress.com!!! RANT!!

Just wanted to send a quick FYI to all you brides and BMs out there, avoid Perridress.com at all costs! The site has beautiful dresses and advertises itself being in NY but really they are in China. I know that some of you out there have had good luck buying your gowns and BM dresses from China and that is great but these guys have the worst customer service I have ever encountered. My mom bought her mother of the bride dress from these guys way back in Feb, she gave them a due date of April 5th (well in advance of my summer wedding incase anything went wrong). April 5th was fast approaching and she emailed them, since they dont have any phone numbers to call on their site and nobody responded to her. Three emails later and the last one a threat to cancel the entire order, Lily responded. Lily had no idea when the due date was (even though it was supplied in all three emails sent to her) and agreed with a little push from my mom to knock the price of the dress by 50% because they didnt live up to their deadline. We figured, SUPER! Lily and my mom come to some sort of date arrangement for the dress to arrive by but in the mean time, my uncle passes away and my mom has to go out of town to the funeral and is away when the dress arrives. One week later, she comes home, excited to open her new dress only to find that the entire dress is the wrong colour and covered in visibly oily stains! UNBELIEVABLE!!! She sends Lily an email stating that this is nothing like the dress she ordered, the colour is wrong, the lining is pieced together from a whole bunch of different colours and sewn to the actual dress and its covered in stains …..Llly’s response….too bad, you didnt respond within the 24 hour window so we cant help you….you probably wore it and now want to return it. Needless to say, mom has now pissed away the cost of this dress that will just be thrown in the garbage…..PLEASE PLEASE PLEASE Beware and save yourself time and money, dont deal with Perridress.com

she has a better chance of getting a refund if it was a credit card, better than paypal. tell her to contact the credit card company i bet they can help.

i had the same issue with recieving a wrong colour dress. everything about it was great apart from the colour, but i [paid by paypal, and in their T & Cs it states they will not pursue refunds for items that are bespoke……regardless of the resons it is not suitable, because its made to measure , PAYPAl basically told me tough! i have PAYPAl take out of my bank directly, but they did say that if i had had them take it off a credit card, then the credit card comapny would cancel their payments. i lucked out but you might be lucky. i would definately try anyway