Our Policies

Above all, we always strive to provide you with the best possible customer service, quality products and simple helpfullness. For any enquiries, please contact us on 1300 76 44 77 or simple email us at

Returns policy

Our Returns Policy includes the rights you have under the Australian Consumer Law.

Returns within 30 days:

Refunds (for the purchase price of goods, excluding freight and return shipping) will be automatically granted for orders that arrive damaged, are defective or are not fit for purpose if advised within 30 days. The products must be returned for verification purposes at which time the refund will be processed. If you wish to return an order as you have changed your mind, goods must be returned in original condition. Premier Workplace Solutions reserves the right to charge a freight fee and restocking fee at our discretion. Please email or call 1300 76 44 77 for a returns authorisation number. Any cost incurred by you in returning the item to Premier Workplace Solutions be borne by you unless otherwise stated.

Returns outside 30 days:

Your rights under the Australian Consumer Law are not limited by a defined time. However, the Australian Consumer Law does recognise that the relevant time period can vary from product to product, depending on factors such as the nature of the product and the price. Premier Workplace Solutions reserves the right to charge a freight fee and restocking fee at our discretion. For any product return outside of 30 days, please email or call 1300 76 44 77 for further advice. Any cost incurred by you in returning the item to Premier Workplace Solutions be borne by you unless otherwise stated.

Special Exceptions:

The above policy excludes all custom made goods, and any goods that have been installed.

If we cannot be satisfied that you purchased the product from us then, under the law, we are entitled to elect whether or not to accept your product for return.

Delivery Policy:

After ordering online, you will receive an email confirmation from Premier Workplace Solutions containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via the selected shipping method within 3 working days; however if goods are unavailable delivery will take a little longer. Products that are custom manufactured, custom ordered or subject to longer lead times will be indicated (where possible) on the particular products page. Where there is an expected delay of 7 days or more and this has not been indicated to you, we will attempt to contact you to confirm your order.

If you wish to query a delivery please contact us at .

Security Policy:

Premier Workplace Solutions use the eWAY payment gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

Payments are fully automated with an immediate response.

Your complete credit card number cannot be viewed by PWS or any outside party.

eWAY is an authorised third party processor for all the major Australian banks.

eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by PWS.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Privacy Policy:

The National Privacy Principals

We are bound by the National Privacy Principles, as provided in the Privacy Act (Cth) 1988 (“Privacy Act”). Changes to this Privacy Policy.

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage. Premier Workplace Solutions reserves the right to change this privacy policy at any time at our discretion and/or in keeping with privacy legislation.

Respecting your privacy:

Premier Workplace Solutions (PWS) supports the 'National Privacy Principles for the Fair Handling of Personal Information' which set clear standards for the collection, access, storage and use of personal information which we obtain as part of our business operations. We have policies and procedures to ensure that all personal information is handled in accordance with the National Privacy Principles.

This Privacy Policy sets out:

Important facts about the information we collect from you,

Our policies in regards to handling personal information, and

What information we collect; and how it is stored, used and shared.

What personal information do we collect and store?

We will only collect personal information about you, from you, if it is reasonable and practical to do so. We may ask for personal details such as your name, address, telephone number and/or e-mail address in order to provide a good/service. Some examples of where we may need these details are to facilitate orders, coordinate deliveries, administer competitions & promotions and when you opt-in to receiving marketing communications from PWS. We may also use this information to complete other transactions with you or on your behalf, better understand your requirements and preferences, improve our service, protect against fraud or theft; and provide special offers and communications to you.

We only collect information that you tell us, such as via an online form when placing an order, or email. Please note, we may record your email address if you send us an email. We reserve the right to include your email address in a direct marketing database used for marketing communications, from which you can unsubscribe if you wish. PWS takes measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We also take measures to destroy or permanently de-identify personal information when it is no longer required. The types of measures we take vary with the type of information, and how it is collected and stored.

You are usually under no obligation to provide any information to us. If you choose to withhold information that we request, we may not be able to provide you with the goods and services that depend on the collection of that information, especially if required by law.

How is personal information used?

The personal information that we ask for is generally used to provide goods or services to you. We may use your personal information in other ways to provide you with superior service, including marketing communications. You have the right to restrict our use of your information to the main purpose for which we have collected your personal details.

When is personal information shared?

We may need to provide your personal information to third parties where necessary to fulfil the delivery of goods and services. Third parties may include delivery companies, financial institutions, web-hosting organisations and information technology service providers. We will not use or sell your information for marketing purposes without your consent (expressed or implied). Where personal information is disclosed to third parties, PWS will undertake to ensure that they undertake to protect your privacy and will only authorise them to use your personal information for the purpose that we supplied it to them. We may need to pass on personal information to a third party cheque clearance house for account payments or to mercantile agents for account settlement. We are required under law to share information with recognised authorities, regulatory bodies, governments and organisations such as banks to investigate possible fraud or other unlawful activities.

Security:

All online credit card payments are made via a third party, secure payment gateway. Our e-commerce sites use a process called Secure Sockets Layer (SSL) technology. We use industry standard 128 bit encryption. SSL locks all critical information passed from you to us, such as payment information, in an encrypted envelope, making it extremely difficult for this information to be intercepted. We do not store your credit card details in any way.

Cookies

The PWS website uses “cookies” to help personalise your online experience. A cookie is a text file or a packet of information that is placed on your hard disk by a web page server to identify and interact more effectively with your computer. You can deactivate, or activate cookies in your browser settings.

Access to your personal information

We will provide you with access to any of your personal information we hold (except in the limited circumstances recognised by privacy law) upon request. If you require access to your personal information, please email or phone 1300 76 44 77. Of course, before we provide you with access to your personal information we will require some proof of identity. There is no fee for requesting access. For most requests, your information will be provided free of charge, however we may charge a reasonable fee if your request requires a substantial effort on our part. If you need to update your information (eg. if you change your address), please email or phone 1300 76 44 77 so we can make the change.

Direct Marketing:

If you do not wish to receive news, special offers or other direct marketing from PWS, please email or phone 1300 76 44 77.

More information

More information about Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner at www.privacy.gov.au. Payment methods: Think Workplace Safety offers a number of quick, secure payment methods. We accept VISA, Mastercard, EFT and offer 30-Day Accounts to approved customers. For more information or to arrange a payment, please contact 1300 76 44 77.