A. Mission and Scope

The purpose of this position is to assist the Hospitality manager in the general operations of all Habitat Facilities with specific attention to areas of registration, safety, security, housekeeping, and maintenance in an effective, efficient, and safe manner to ensure that guests, trainees, and employees receive a quality experience that reflects the Mission, Vision, and Spirit of the USSRC.

Talking, Hearing to instruct employees and assist guests and service providers in person and over the telephone.

D. General Requirements

Willingness to be open to learning and growing

Interpersonal skills to work as an integral part of a team

Appropriate interpersonal/personal boundaries

Maturity of judgment and behavior

Accepts full responsibility of their actions and how these may affect others

E. Professional Standards

Understands and follows all policies & procedures

Maintains high standards for work areas and appearance, presents self in a highly professional manner to others and understands that honesty & ethics are essential

Ensures that excellent customer service is maintained

Maintains a positive attitude toward the position, the company and co-workers

Appreciates that promptness and attendance at work is part of sustaining a professional relationship with the company

F. Teamwork Standards

Takes an interest and initiative in the development of the Department’s team

Maintains pleasant and professional relationship with co-workers & assists as needed

Remains positive about the team and facilitates a positive approach to resolution of issues

Maintains productive, effective and professional relationships with all departments

G. Position Duties

Safety/Security

Meet or exceed the standards for the safety, security, hygiene, and emotional welfare of guests, trainees, and employees.

Meet or exceed the expectations of the Hospitality Manager for coordinating, with Security, the development and implementation of severe weather policies and procedures for the Habitat facilities.

Works closely with staff in Facilities, Custodial, Safety, Security and Camp Operations.

Assist in writing Habitat safety and health programs and policies.

Assist in developing annual Habitat safety and health goals.

Participates in company occupational safety and health committees.

Customer Service

Meet or exceed the expectations of the Hospitality Manager for development and implementation of policies and procedures for housing, registration, and discipline for Habitats I, II, III.

Provide effective and efficient support for camp registration, room check-in and check-out, and special events held in Habitats I, II, and III.

Assist in coordinating a custodial work plan to ensure that Habitats I, II, and III are systematically cleaned in a timely manner.

Maintains the care and use of supplies, equipment, etc. and the appearance of common areas, and performs regular inspections of resident areas for sanitation, order, safety and proper performance of assigned duties.

Ensure that guests have adequate supplies both within their rooms and in the public areas that they visit.

Receive and act on guest complaints relating to the state of their rooms or public areas.

Make recommendations about improvements.

Systematically inspect Habitat facilities for cleanliness and maintenance concerns and ensure that arrangements are made for any corrections in an accurate and timely manner.

Chief Resident Advisor Leadership

Assist in the supervision of the residence, responding to all requests and emergencies during duty hours.

Assist, as requested, in the handling of all emergency situations (e.g., fire, health, safety).

Supply Kit Checks / Reorder Requests

Report maintenance repairs and custodial needs received from residents to Hospitlaity Manager.

Monitor Habitat conditions and fill out maintenance and custodial orders as necessary.

Perform monthly key inventory

Incoming RAs setups and assignments

RA Survey Upkeep / Data Collection

Set Up RA Mailbox

RA Pairings as needed based on space

Room Assignments

Key Assignments

Airport / Bus Station Pick-Up can be delegated to Head RA as needed

Outgoing RA

Room Inspection

Room Sign-off

Key Collection

Airport / Bus Station Drop-Off can be delegated to Head RA as needed

On-Call

Create On-Call Lists

Post On-Call Lists

Enforce On-Call through communication with Head RAs

Sign-Off on On-Call swaps

Ward Room / DMZ

Create Ward Room Cleaning Duties List

Enforce Ward Room Cleaning

Create DMZ Cleaning Duties List

Enforce DMZ Cleaning

Check Laundry Rooms/Areas for Cleanliness

Room Inspections

Habitat Room Inspections will be performed by Head RAs

Habitat Room Re-Inspections will be performed by Chief RA

Other

Coordinate,Plan & Implement with Head RAs

RA Appreciation Activities

Plan & Implement RA Trips

The above duties reflect the general responsibilities necessary to describe the principal work functions of the job, and shall not be considered as a detailed description of all work requirements that may be in the position.

Employee is responsible for working in a safe mannerand keeping his/her workplace safe.