Choose the option to Cancel Auto-Renew and click Submit Request. You will then get a cancellation confirmation from WotC.

That’s it! Thanks Chuck!

There has been a huge stink lately over the difficulty people are facing when trying to stop their D&DI account for automatically renewing and charging their credit card. I decided to check it out for myself and see what the fuss was all about. Now I know why people are pissed. Because I want to continue to use D&DI for the remainder of my subscription, since I’ve already paid for it, but don’t want it to auto-renew, here’s the process I went through:

I logged in to my D&DI account and clicked My Account.

I clicked the link that says D&DI Order History.

I had to log in again with a different account (my Wizards.com account).

I clicked the link to view My Payment Information.

I had to log in again.

Again, I clicked the link to view My Payment Information.

I was presented with my info so I deleted my Saved Payment Options.

Easy, right? Yes it was. However, when I went to try it again, I kept getting a java error so I couldn’t add new billing info if I wanted to. I’ve also read of others getting this message before they were able to delete their payment method at all. So, essentially, canceling the auto-renew was impossible.

Update: I tried it again this afternoon and did not receive the java error.

If you find this is happening to you, you can e-mail Wizards directly to cancel. Here’s what you can do:

Just an FYI – this has NOTHING to do with javascript. Java and javascript are utterly and completely unrelated. They get the similar name because of a very, very unfortunate marketing decision by Netscape very long ago that causes this very common misunderstanding. Clearing the browser cache won’t resolve this – java.lang.RuntimeException is a server side exception that was not property caught (their developers should be ashamed of themselves that they don’t have a default user friendly error page)

@Todd – While I agree that it’s a server-side error, clearing the cache may help. If Wizards does fix it, a person browser may still be looking at the cached page and not at the latest page from the website. That’s where it can help.

@Reveal
While clearing the cache may well give you a newer page (if one is available), the error is most likely to be in a serverside controller (servlet) not the JSP(which is also parsed into a servlet) page. So I agree with Todd that this will not help.

Hey you guys, thanks for bringing this up. Bill Slavicsek just addressed this in his Digital Insider column http://www.wizards.com/default.asp?x=dnd/4news/20090114 , and says. “We’re aware of the issues surrounding the management of your personal D&D Insider accounts, and we’re sorry about any inconveniences you may be experiencing. In our continued efforts to improve all aspects of D&D Insider, we are taking steps to make it easier for you to manage your D&DI account. This includes improving your ability to more effectively manage the auto-renew function. More detailed instructions will be available soon. These instructions will either appear in this column or as a news item as soon as they are available. Maybe both. And we’re continuing to work on making the user interface more friendly and easier to navigate. More on all of this shortly.”

I was an early subscriber. Although I unselected the auto-renew option, my account still showed up as auto-renewing. I contacted customer support and they pointed me to a customer service page with the form. I filled out that form and they sent me a response that directed me to the exact form again. ^^; I responded again, and then they removed the auto-renewal. So, be persistant!