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Customer Reviews for U-Haul Moving & Storage of Richardson

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Customer service at the richardson location was very professional and quick. The truck we rented looked clean but the AC was not working on the truck for our 9 hour drive, which made it very uncomfortable.

steve l. on 3/29/2015

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There was an older black gentleman at this location that was wonderful. Very polite and was helping everyone. Awesome experience

Ian B. on 3/28/2015

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1. This truck was hard to start - you had to crank the engine for 30 seconds + and it sometimes took several tries.
2. I was overbilled for the rental - I had the truck for 19 hours and was billed for 2 days. Waiting for a call from customer service to sort it out.

william j. on 3/27/2015

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HORRIBLE COMMUNICATIONS. 6 EMAIL
MESSEGES....LEAVING A CONFUSED MESSEGE.
LEFT ME THIKING I WAS LATE RETURNING TRAILER, CAUSING ME TO STOP, DUMP EVERYTHING IN GARAGE, THEN RACE TO DROP-OFF LOCATION, RATHER THAN 1 PM THE FOLLOWING DAY. CAUSED ME TO ONLY HAVE THE EQUIPMENT 2 DAYS, RATHER THAN 3 DAYS.
RECOMMENDED TO FAMILY MEMBER TO LOOK ELSE-WHERE FOR CROSS COUNTRY MOVE.
LEFT ME DISAPPOINTED.

LORENA Q. on 3/25/2015

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every time I move or other needs, I always come to the same location to rent uhal always great customer service.
Thank you

Ava B. on 3/25/2015

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The mileage was wrong and the gas was not on the same level . I told the clerk and what she did is correct it in my paper copy /receipt but she did not correct the mileage and gas level in the computer . The mileage is off by 5 miles and the gas is not even in 3/4 level.

robert s. on 3/24/2015

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Just keep on doing what you do best. Take care of the customers!!!!!

ERNEST Y. on 3/24/2015

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Same as on the other end

DWAYNE C. on 3/24/2015

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Brandon was rude and very unhelpful. Vernon the manager was supposed to call us on Monday before 2pm he left a voice mail on Wednesday. Brandon left us stranded at the store with a loaded broken down truck. They said the price match for penske with our confirmed email but they did not have the drop off date correct and would not sell us a TV kit because it was in wrong on their inventory. Brandon told us since the truck broke down that it would not affect us dropping off but we were changed 46.00 for an extra day. They didn't even fix the windshield wiper. Horrible experience and we now have overdraft fee's to pay for the extra day. Our number has changed to 7204176045

WILFRED C. on 3/23/2015

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No comments at this point in time. The service was professionally rendered with courtesy and timely.

Jerry G. on 3/22/2015

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Very courteous staff. Don't change a thing.

Bruce B. on 3/17/2015

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After renting from this location over 30 times in the last 2.5 years I'm done; will try another location close by but may just buy my own trailer and give up on Uhaul all together.

Russell B. on 3/9/2015

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Efficient friendly service and convenient location.

RUSSELL B. on 3/9/2015

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Efficient and friendly service. Convenient location.

Darrel J. on 3/7/2015

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Good experience with very professional employees.

dennis o. on 3/2/2015

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drop-off key bin for after hours should be improved

MICHAEL B. on 3/2/2015

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Thanks for everything

Charles R. on 3/1/2015

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Quick, easy, clean, in & out. What more could I ask for.

MONIQUE P. on 2/28/2015

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Excellent customer services and bery1 friendly associates who were very helpful. Will rent from this location again.

FRED W L. on 2/28/2015

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Great service

RAMEEZ S. on 2/27/2015

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Nice people

TRAVIS W. on 2/24/2015

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I Travis william always recommend .to my clients thanks for great and fast service.

ZACHARY F. on 2/24/2015

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Thanks for the service - it did me well.

AMOS G. on 2/21/2015

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You are doing everything right.

David L. on 2/21/2015

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Truck with almost 120K miles was an embarrassment in nice neighborhood. Staff mumbled, was disinterested, and appeared to be unfriendly toward older customers.

LARRY H. on 2/18/2015

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keep on trucking!

Thuy-Linh N. on 2/17/2015

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The BEST UHaul location EVER! Other locations are terrible - slow service, lines, employees not friendly or helpful. This one is not only good but excellent - staff is super friendly and helpful. I won't rent from any other location - I've been to this one at least 3 times now - and will drive 30 minutes away to rent from them versus the one down the street from my home.

DONALD G. on 2/15/2015

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Have used this location several times. They are always helpful and efficient. I'll come back anytime.

ALI H. on 2/14/2015

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I HAVE THE WORSE EXPIRINCE EVER THE MANGER IS MEAN ASS HOLE AND THE EMPLOYEE

JOSEPH L. on 2/12/2015

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I paid for having the trailer for at least 3 days. I had an emergency, and had to leave town suddenly. I was not near the greenville location, so i had to drop it off at the Richardson location 10 min, after close. I had not even used the trailer. I took pictures of it in the lot, to prove this and at what time. I called the richardson store first thing the next day, and was told "ok". Then a couple days later i get a call from the richardson store telling me that i am still paying for the 3 days AND they are going to charge me for dropping it off there and not back at greenville, which again... WAS NEVER GOING TO BE POSSIBLE. Im very disappointed with this experience, and will no longer be a uhaul customer. This was extremely expensive, and i didnt even have a chance to use the trailer.

KEVIN R. on 2/7/2015

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Keep doing what you're doing

Becky B. on 2/4/2015

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Had previously went to 1 Pack & Ship to pick up truck& dolly, nobody was there to open the store, called Uhaul on Central Expressway to see if they had a truck available they said yes so we went there, we got there they did not have a truck only a 14 ft which was to big for our needs that day, asked what we were supposed to do as nobody was at the other store we were told to just wait til someone showed up, back to 1 Pack & Ship we went she was there but did not have a dolly so she called Central Expwy and they said we could go there and get one but had to bring it back to them the worker from 1 Pack & Ship did not want us to have to go out of our way to return the dolly to them so she told them she would return it for us after she got off work. Over a week later I get a call asking where the dolly is? I said we returned it to 1 Pack & Ship with the truck and he said that is not what we should've done and I said that is what we were told to do. I have no idea if the dolly had ever been located, but it seems like our rental experience was a mess from the very beginning.

SHEILA E. on 2/2/2015

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They provided excellent service. I reserved my vehicle earlier and on the day of pickup it was ready. It me no more than 10 minutes. I love fast and accurate service. The staff made me feel like a customer should feel (appreciated). Thank you so much!

SCOTT M. on 2/2/2015

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Great customer service!

RAY H. on 2/1/2015

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Great location. Great service. Quick and easy.

ANNE K. on 1/31/2015

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Easy, well informed staff, accommodating for requests

DAVID P. on 1/31/2015

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Great job. Well prepared location

ELLNA KAY G. on 1/30/2015

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I called to say I needed an extra day and was quoted $19.95 per day extra and that was not the case - I was charged $54. per day instead. He did not clarify the cost if coming from a different location. Had I known that fact I would have brought the truck back sooner.
Worse yet I was charged for an extra day on Tuesday when techinically it was dropped off in time. Manager was rude about this, and said it was my fault for not knowing however their employee gave me the wrong information in the first place so I have requested at least a partial refund of one day which was $54. Total bill was an extra $118. If I dont get a refund I will be sure to let my friends know to use another service online. Thanks for your help.

Tanesha R. on 1/28/2015

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Customer service communication is very BAD. I will never use any uhaul services again...From the beginning to the end it was bad..The manager handled my situation very aggressively. He wasn't friendly at all.I had to call three times just to speak with him.Finally I'm thinking I'm done with Uhaul...I get a email stating the amount I owe will be going to collections after I paid the full amount Off.I had to call them the next two days to get the situation fixed..Customer service did not really listen she talked over me all she kept telling me I still owe them..After 10 to 15.mins on the phone she fiqured out what happened to my payment.I hope they correct everything and I hope no Uhaul payment end up on my credit.Worst experience ever...

Nickolas B. on 1/25/2015

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Nothing.

JESUS B. on 1/23/2015

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Very easy and hassle-free. Will use again in the future.

Ben H. on 1/21/2015

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I think the Dolly and Blanket take up too much room and it feels like a scam that it is there for you to use but only for a charge - the sales person should handle this and I did not like having to pay for that stuff to be the truck I rented and it was a pain to navigate around it!

Margaret S. on 1/20/2015

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It would have been more helpful if we were instructed on how to work the ratchets for the car dolly and how to hook up the tow dolly to the truck--ensuring that we could do it ourselves.

David Q. on 1/19/2015

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great experience and professional

jim s. on 1/18/2015

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Customer Service was good but could be friendlier.

Michael L. on 1/18/2015

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The truck was ready to go and check in was quick. Nice friendly staff.

JENIFER B. on 1/12/2015

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Awesome!!

JAMES R. on 1/10/2015

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All employees at both locations were very polite and professional.

SUZANNE L. on 1/5/2015

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Possibly have an express pick up/checkout for people who have made arrangements for uhaul services.

ROBERT S. on 12/30/2014

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I rent from here often, trailer , truck. If I'm late two three hours, I get charged for a second day. Fair enough. But Hour & a half? Come on. The manager can over ride the system. He has before. But this guy, does not. Unfortunately, I have to rent from again from here.

William B. on 12/30/2014

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They helped me out of a huge mess when I was a long way from home. Great service. Many thanks.

AMY L. on 12/30/2014

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This place was run very professionally! Super quick drop off. Extremely organized!

MONTRICE J. on 12/29/2014

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Great courteous staff!!!

david s. on 12/26/2014

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No change. The process of renting a trailer was fast. By the time I went out to my car, there was already a service agent waiting to hook the trailer to my vehicle. I was impressed with how fast it was for me to rent a trailer.

SEAN J. on 12/24/2014

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Excellent customer service

KATHY R. on 12/22/2014

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The experience at this location was fabulous! We have rented trucks here before and we keep coming back to this location. Staff is extremely helpful!

LANCE S. on 12/21/2014

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Nothing.

MIGUEL T. on 12/21/2014

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Never had any problems with this location. Always have a great selection of material, tools and trailers.

ZICHUN Z. on 12/21/2014

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Nice!

arshad a. on 12/18/2014

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Horrible non caring exorbitant avoid as much

CHARLES M. on 12/16/2014

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Personnel was cold and perceived to be unfriendly. I did not get the impression they appreciated my business. Should I need Uhaul equipment while in Dallas, I will find another provider. Extremely unusual for a Uhaul dealer.

JAMES B. on 12/15/2014

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Great staff, very knowledgeable. Fast service, Great representatives for UHaul

Winifred H. on 12/14/2014

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Very good experience!

HELENE A. on 12/14/2014

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Truck did not have a ramp which made it very difficult to move furniture and appliances. that was a huge surprise and did not make me happy. I did not receive my AAA discount in my invoice.

KEVIN R. on 12/14/2014

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The staff were friendly and helpful. Thanks to Vernon for hooking me up.

Adam R. on 12/14/2014

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Gave me a fluxuating gas gauge along with a truck that should be decommissioned. the general manager was not very friendly but the girl behind the counter was very nicethe truck also needs a new battery as It almost died

Conrado C. on 12/8/2014

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Probably one of the friendliest and nicest U-Haul team I have ever rented from. This locations team went above and beyond, I will for sure be recommending this location to others. Thank you!

Kathryn S. on 12/5/2014

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I was only hauling 5 pieces of furniture but they were bulky and heavy. Thank goodness the CSR mentioned that the 10' truck did NOT have a ramp (I didn't know this) and suggested that I get the next largest size. THANK GOODNESS! He also told me the EXACT number of furniture pads I needed.

jim d. on 12/3/2014

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:)

KRYSTAL C. on 12/3/2014

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the drop off area is too tight, and right off the street. when we pulled out, we had to have the employee navigate us out so we didn't hit any of the tows hanging out.

mario m. on 12/3/2014

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Too bad the 10ft van does not have a loading ramp.

LASARO V. on 12/2/2014

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Good customer satisfaction very professional

JEAN T. on 12/2/2014

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The employee who helped me was very polite and quick to process the return.

KARIN D. on 12/2/2014

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We were promised a 19.95 truck at 9 am. The line was outside the door. We had to come back due to the line and my daughter had to be at work. We didn't get our rental until 11:15!!
The total cost was 64$ instead if the 34$ that was quoted!!!
I live 6 miles from this location, no way in hell should I have paid 64$!!
I will never use this company again, ever!!
Budget rentals, here we come!

TAKESHA S. on 12/2/2014

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I didnt use the blankets for my furniture and would like my money returned.

Hekyong C on 10/3/2014

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The four times i called uhaul I was transferred to customer service and they said that the store would call me back but I never received a call back. I finally had to go in there and talk to someone.

TAJII P on 6/8/2014

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This location was exceptional and phoenomenal The entire staff was professional and personable empathetic and kind. Moving can be tough and they really Get It! Erle Road Storage is also GREAT!

SANDHYA K on 5/13/2014

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Lucky Simmons is excellent as the store manager. I would definitely recommend him to anyone who is moving from Dallas.

MAUREEN K on 5/4/2014

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The manager and staff were VERY helpful and efficient. Overall, my U-Haul experience was EXCELLENT!

SUSAN M on 4/26/2014

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Customer service was lacking...lost the first lock I purchased and required me to buy another. After much complaint to Corporate, I was finally reimbursed the cost after a month.

MICHAEL H on 12/15/2013

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Service was very nice

WILL Q on 11/20/2013

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I did not actually visit this site as my movers came and delivered to this site. However my contents were received today and in good condition, so it must be a safe site.
Thanks,
Will

DARRELL S on 11/19/2013

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It was a pleasure doing business with these folks. They made every bit of the process easy and were helpful and friendly all the way through. Thanks!

ROY B on 8/20/2013

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Only negative is parking for both rent and customer`s car. It was a hassle.

ANGELA M on 8/1/2013

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Everyone and everything was great! I only wish the access door had a ramp instead of a small step. Not very easy to navigate with a dolly. Besides that, the location and staff were terrific!

DAWNYIELLE M on 6/27/2013

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worse experience ever. I will not use Uhaul again for my moving needs.

MONICA S on 6/9/2013

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Everyone there was very nice and super helpful. And Lucky was professional and had fantastic customer service. I recommend this place to all my friends!

KENDALL D on 5/6/2013

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I loved the services most that were provided by Lucky and Drew. Thanks

JEFF R on 4/30/2013

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I called many times to get my box both shipped out and delivered. Staff completely ignores phone calls and messages unless they`re from corporate. Not happy with this experience.

DARRYL T on 4/5/2013

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Box was damaged, called to have someone take pics BEFORE opened box - treated rudely. U-Haul Rep. said he was 10 miles away and what did I think he should do about it, then he hung up on me.

CLARK D on 2/1/2013

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Staff was extremely helpful.

MARILYNE D on 12/20/2012

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Everything was good.

MARSHA P on 9/20/2012

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customer service was excellent with very friendly staff at this location.

ANGELA R on 8/27/2012

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Off-site delivery scheduling service was a headache. However, Richardson TX manager, Lucky, went above and beyond helping resolve the situation. He single handedly redeemed Uhaul.

ALYSSA R on 8/6/2012

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Easy communication and didn`t have any problems.

MEISHA C on 8/1/2012

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Val and the drivers Deyanira Sarah were great. Everything was confirmed, on time, and friendly. I appreciate them!

TOPHER O on 7/2/2012

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I called 24 hours ahead of time so I would have access to my U-box but it wasn`t ready and the person they tried to have help me wasn`t trained in how to use the fork lift.

JEFFERY H on 6/10/2012

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Unable to reach anyone by phone at the Richardson location had to use the National number

CAROL S on 5/24/2012

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staff in Texas, misdirected my UBox and unwilling to admit it or help. a man at UHaul in Kent, WA, was very kind helpful and went out of his way to see that my UBox was delivered here to Bellingham.

BRANDON W on 4/20/2012

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The only issue I had with this facility was the hours of operation.

CAROL S on 4/5/2012

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I originally ordered the U Box to be delivered to the U Haul in Bellingham, WA. It is at the Auburn location and I need it to be redirected to Bellingham, at no additional cost to me.

PAULINE F on 3/26/2012

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The character allotment would not allow me to describe my experience!

STEVEN P on 3/23/2012

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Good friendly service.

DAVID M on 3/18/2012

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The U-Box was clean and dry, but the door was racked out of square and both the draw latches and the lock hasp were damaged and broken. I repaired the door lock hasp.Contacting the this concern.

SABER M on 3/9/2012

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The box was originally sent to a warehouse instead of being shipped. If I had not called to check on it, it would still be there. The employees were good but in Fort Worth, the girl was overwhelmed.

BRANDY D on 2/8/2012

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The prices to go from location to location are somewhat outrageous. Moving from NC to TX was almost $1000, which is understandable. But another
$350 to take it another 60 miles, insane.

JENNIFER S on 2/8/2012

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excellent experience, knowledgeable and friendly team ! would use them again and will refer them !

PAMELA G on 1/15/2012

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My only comment is: It would be helpful to have at lease one set of double doors for loading and unloading big items such as a refrigerator.

SEONG JU P on 1/13/2012

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best service!

PAUL M on 1/12/2012

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Beyond Expectations

MISTY D on 1/5/2012

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Mark is the best manager ever!

PAUL M on 1/3/2012

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Very Impressed thus far, have already reccomended!

SARAH D on 12/7/2011

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Belle was extremely helpful and great customer service

JEFFREY M on 9/19/2011

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The U box was in overall good shape except for the hinges and locking clasps. The staff is super friendly and everything arrived on time and in good condition. Thank you.

AUTUMN M on 8/23/2011

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I had a great experience with Uhaul of Richardson. I have had a terrible time getting the ubox from the Uhaul place in Madison, wi.

MO B on 8/16/2011

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Linda is very professional but I had to call her to see if she was coming. She seems overwhelmed and busy.

DUSTIN A on 8/14/2011

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I was very please with the size and price of the u-box. The staff at Uhaul were friendly and very helpful. It was quick and they completely worked with my schedule.

AUTUMN M on 8/7/2011

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This is an amazing idea for moving. We live farther out, and she was very understanding that the box was needed in a timely manner at our destination.

CARY S on 7/29/2011

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The staff at all three locations involved were very friendly and helpful. Unfortunately, payment, contact, delivery information were all unavailable at the times they were needed.

ALYSSA R on 7/25/2011

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Only complaint was an impacted area on the side of the box that caused a hole that I discovered after delivery rain cover had hidden it initially. Don`t believe that will be an issue though.

PRAVEEN V on 7/21/2011

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Worst service ever, nobody cares even if you complain. They try to pass on the buck. Came 22 days late. Nbody has a clue where the box was.

MICHAEL M on 7/10/2011

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your dimensions posted are external when people need internal. That cost me more. Your Movinghelp.com quote is not honored. Two big strikes.

DEBBIE M on 7/8/2011

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Very polite and easy to work with

BENEJAMEN H on 7/8/2011

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i had a ubox. it was good.

MARJORIE R on 7/6/2011

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I had 3-4 conversations prior to delivery of the box and providing a lock was never mentioned. Luckily my sister found one in her garage but she may not have had one.

MARIA M on 7/6/2011

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Since I`m limited to just 200 character. MORE TRAINING in MISSISSIPPI!!! If you need more info just look up my file and see what a nightmare it was. Richardson location was great...no complaints.

LANISE W on 6/28/2011

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Thank you Linda, you were very nice and helpful!!

KARL M on 6/15/2011

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Linda at Richardson was great! She worked with me to get what I needed done however the online reservation process was a problem.

STEFANIE L on 5/24/2011

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Really convenient and affordable

WENDY S on 4/30/2011

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My box was delivered on Monday 4/11. It was on time and she went above and beyond to make sure my box was in the right position. Service was easy to set up and inexpensive storage. Thank You!

MAGGIE S on 4/4/2011

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WIll recommend to friends when needed.

SYLVIA D on 3/21/2011

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All Good

PEDRO C on 3/19/2011

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Shannon was awesome and very nice. When I called she responded fast.

NEIL F on 3/2/2011

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She was awesome.

CYNTHIA G on 2/1/2011

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Shannon Hilton was incredibly friendly and VERY accommodating. She went out of her way to arrange everything for me. I have rarely had such excellent customer service.

DOUG H on 1/24/2011

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Great service will use again

KYLE F on 1/19/2011

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Very friendly and right on time.

JOEY D on 1/13/2011

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Shannon was very knowledgeable and friendly.

JOEY D on 1/11/2011

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Dane my sales person was great..
Shannon who delivered was great,polite,and was from my home state. great people , who makes moving a good experience..thanks

CHRISTINA R on 1/8/2011

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My ubox experience with Richardson and Shannon was excellent. She kept me informed and made my delivery a priority. Shannon was fantastic

DONNA M on 12/29/2010

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Shannon did an excellent job. She was very professional and made our moving experience a good one. I would recommend uboxes to anyone in the future.

PAUL C on 12/27/2010

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Both women were great. Pods delivered on time. Shannon went the extra mile to help is move to our new home just before Christmas! Thanks!!

DANEL C on 12/22/2010

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The service was excelent to say the least.

BRIAN S on 11/3/2010

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Shannon you ROCK! thank you for the excellent service.....

LEE H on 11/2/2010

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Outstanding person!

DAVID C on 9/21/2010

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Level of service was great. I`m glad I found out about it. The young lady was very helpful and competent.

GRADY R on 9/21/2010

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Your representative, Shannon Hilton, was excellent. On time, every time, efficient and great personality. She is a winner. Made the whole experience a good one.