First, Break All the Rules: What the World's Greatest Managers Do Differently

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In "First, Break All The Rules," Marcus Buckingham and Curt Coffman of the Gallup Organization present the remarkable findings of their massive in-depth study of great managers across a wide variety of situations. Some were in leadership positions. Others were front-line supervisors. Some were in Fortune 500 companies; others were key players in ...Read MoreIn "First, Break All The Rules," Marcus Buckingham and Curt Coffman of the Gallup Organization present the remarkable findings of their massive in-depth study of great managers across a wide variety of situations. Some were in leadership positions. Others were front-line supervisors. Some were in Fortune 500 companies; others were key players in small, entrepreneurial companies. Whatever their situations, the managers who ultimately became the focus of Gallup's research were invariably those who excelled at turning each employee's talent into performance. In today's tight labor markets, companies compete to find and keep the best employees, using pay, benefits, promotions, and training. But these well-intentioned efforts often miss the mark. The front-line manager is the key to attracting and retaining talented employees. No matter how generous its pay or how renowned its training, the company that lacks great front-line managers will suffer. Buckingham and Coffman explain how the best managers select an employee for talent rather than for skills or experience; how they set expectations for him or her -- they define the right outcomes rather than the right steps; how they motivate people -- they build on each person's unique strengths rather than trying to fix his weaknesses; and, finally, how great managers develop people -- they find the right fit for each person, not the next rung on the ladder. This audiobook is the first to present this essential measuring stick and to prove the link between employee opinions and productivity, profit, customer satisfaction, and the rate of turnover. There are vital performance and career lessons here for managers at every level, and, bestof all, the audiobook shows you how to apply them to your own situation.Read Less

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Customer Reviews

I thought this book was very good. I saw some things in a different way and changed some of my ways of looking at things.

Platosmate

Apr 22, 2010

Absolutely on the money

Great dialogue; very convincing and reassuring text. I felt liberated by these authors; reassured in fact, that I am not the only manager who feels that when people aren't performing they should be encouraged to recognise that fact. Concentrates on correcting the management focus, from the weak to the strong performers. Makes the actions appropriate rather than misdirected. Wonderfully written in no fuss language. Why didn't I think of writing it? After all, they have only said what I, and many other managers have been thinking!

carolamlb

Apr 1, 2010

Manager's assistant

Helpful to me as a manager of six in an assisted living/healthcare facility. Lots of valuable tips and information.

doctorevii2001

Jan 14, 2010

Exceptional book!

I seldom take the time to write a review of a book or any product for that matter, however I truly think this book is deserving of that honor.

It is a great book for anyone in, or looking to get into managing. It makes a case for psychological management, but through the use of stats and numbers, thus capturing the often numbers minded attention of managers.

As well as pointing out what GREAT managers do differently from the mediocre or poor managers of the world, it gives tips on traps that many managers fall into.

I would highly, highly recommend this book. I've see the tools provided in this book used, and the results are wonderful. I've also seen the tools not used, and the traps fallen into, and they are disastrous.

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