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ReplayTV Accepts Blame for Snafu

TiVo Rival to Offer Service
At No Charge to Customers
Angry Over Pricing Mishap

By

Ron Lieber Staff Reporter of The Wall Street Journal

Updated Jan. 6, 2004 12:01 a.m. ET

ReplayTV is pressing the replay button, after a holiday-season pricing gaffe infuriated many consumers.

The maker of digital video recorders, which competes heavily with the better-known TiVo product, will offer three years of service free of charge to customers who bought certain products during the last two weeks of December. The service is supposed to cost $12.95 a month, or $299 for a "lifetime" subscription that pays for itself in less than two years. The recorder is of limited use without the service, which...