Low vision magnifier products and information

Merlin LCD Plus FAQ

Q. My Merlin LCD Plus Does Not Turn ON?

A. Make sure the power supply cord is completely plugged into the outlet and the two parts of the power supply cord are securely connected. Check the power strip/surge protector’s ON/OFF switch and circuit breaker if Merlin LCD Plus is plugged into one. Push the POWER button on Merlin LCD Plus’ control panel. A green light next to the POWER button should turn ON, indicating the power is ON.

Q. My Merlin LCD Plus Lights are Not ON?

A. Check that Merlin LCD Plus is ON (if not, check FAQ 1). Check that the light switch under Merlin LCD Plus’ control panel is ON.

Q. The Foot Switch Does Not Work?

A. Check that the foot switch cable is properly secured into the part labeled foot switch and that a valid computer signal or external video is connected to the back of Merlin LCD Plus. If no computer or external video is connected to Merlin LCD Plus, you will not be able to use the FOOT SWITCH. An OSD should warn you once about missing computer signal or external video source.

Q. The Control Box Does Not Work?

A. Check that the coil cable is properly secured in the control box and that the coil cable is properly secured in the port labeled "CONTROL BOX" in the back of Merlin LCD Plus.

Q. The Remote Software Does Not Work?

A. Check that the software cable and its adapter are properly secured into a serial port on your computer and that the software cable is properly secured into the port labeled "CONTROL BOX" in the back of Merlin LCD Plus. Maximize the application software window and make sure the communication indicator is green. A red indicator indicates a faulty computer to Merlin LCD Plus communication. The software automatically detects a proper connection so no configuration is required.

Q. The Image is Blurred or Out of Focus?

A. Clean the protective glass covering the camera with the non-abrasive lens cleaning cloth provided with your Merlin LCD Plus or clean the monitor screen with a non-abrasive cloth sprayed with a glass cleaning solution.

Q. X-Y Table Does Not Move Smoothly?

A. Make sure the locking lever is positioned completely to the left.

Q. X-Y Table Does Not Stay in Locked Position?

A. Make sure the locking lever is all the way to the right and that the handle pops up into the locking slot.

Q. Light Bulb Burns Out?

A. Your Merlin LCD Plus comes equipped with two 10,000-hour fluorescent light bulbs designed to provide years of trouble-free service. However, if one burns out, contact your place of purchase or Enhanced Vision at (800)440-9476 for instructions or assistance on replacing the bulb.

Q. When Reading Using the X-Y Table, the Video Magnifier Image Appears Jerky or Not Smooth?

A. Make sure your computer is set to a 60Hz refresh rate. This will provide the smoothest picture possible. However, this may cause a picture flicker sensation. Adjust to the settings that work best for you.