IA Features

Conditions of Use

There are so many things to know when buying online. We have opted for plain language terms and conditions that are easy to follow, concise but above all else, fair. We don't try to trip you up with jargon and long-winded, complicated conditions. Instead we have simple solutions to warranties and returns. If you are unhappy please let us know. we may be able to help you out even if it's not written here because we obviously can't foresee every situation. By purchasing from the Industrial Athletic Ltd website you should be aware of the following conditions - just in case.

Terms Used

‘The seller’ refers to Industrial Athletic Limited.
‘The buyer’ refers to any legal entity purchasing from the seller or using this website.
‘The website’ refers to www.industrialathletic.com
‘The act’ refers to the Consumer Guarantees Act 1993

The name that will appear on your statement will be Industrial Athletic Ltd
Industrial Athletic Ltd is a New Zealand owned and operated company.

Prices and Currency Conversion

In the event a product is listed at an incorrect price, or with incorrect information due to an error
in pricing or product information received from our suppliers, the seller shall have the right to refuse
or cancel any orders placed for product listed at the incorrect price. The seller shall have the right
to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
If your credit card has already been charged for the purchase and your order is cancelled, the seller shall
immediately issue a credit to your credit card account in the amount of the charge. If the goods do not match
the description on the seller's website, the buyer should inform the seller immediately so that the seller may
take appropriate action. The seller reserves the right to change the content of the website at any time and without prior notice.

Your receipt of an electronic or other form of order confirmation does not signify
our acceptance of your order, nor does it constitute confirmation of our offer to sell.
Order acceptance only occurs when the goods are dispatched to the buyer. The seller reserves
the right at any time after receipt of your order, to accept or decline your order for any reason.
The seller reserves the right at any time after receipt of your order, without prior notice to you,
to supply less than the quantity you ordered of any item. We may require additional verifications
or information before accepting any order.

We only ship orders to New Zealand addresses. We do not accept international orders.
NOTE: Please choose your order carefully as we cannot make changes after it has been invoiced and dispatch.

Delivery times

Orders confirmed and paid before 1.00pm will normally be dispatched on the same business day. (Mon – Fri)
Orders confirmed and paid after 1.00pm will normally be dispatched on the next business day. (Mon – Fri)

For delivery of Fitness Equipment allow 2-4 working days approx.
(Delivery to Rural Addresses normally takes an extra 1-3 days)

All orders are shipped using Track and Trace and require a signature upon delivery.

Orders placed on a New Zealand public holiday will be processed on the next business day.

If for some reason we cannot fulfill your order within the specified timeframes you will be notified by email of the new delivery time.

Orders paid for by credit card are securely processed in "real time" when you place your order. They will normally be dispatched on the same business day if received before 1.00pm.

NOTE: Only VISA and MasterCard credit cards will be accepted.

Door to Door standard delivery

Products are delivered securely to your doorstep only, by courier or transport.

Some customer assistance may be required at time of standard delivery for heavier items, or bulk orders. The driver is only scheduled for a 15minute drop off period.

Extra charges will apply for all non-standard deliveries and must be organized and paid for in advance.

Unless otherwise stated all deliveries are made between Monday & Friday.

Before signing the truck driver’s delivery docket inspect your goods for signs of any damaged packaging. Write details of any damage on the delivery docket then sign it. You MUST notify us within 24hrs of any internal or external damages to your goods. Email: team@IndustrialAthletic.com

Rural deliveries

Goods leaving the seller’s premises are adequately packed. Claims for damage or loss in transit must be made as follows:

Prior to acknowledging delivery to the carrier the buyer must ensure that the complete consignment as per the carrier's note has been received. Should there be a shortage or visible damage to outer packaging the carrier's note must be endorsed accordingly at the time the goods are delivered. No liability for goods damaged or lost in transit will be accepted by the seller. Details of any claim should immediately be advised to both the seller and carrier so that a remedy can be processed.

You MUST notify The Seller and the carrier of any damage (internal or external damage) within 24 hours of receiving the goods. email: team@industrialathletic.com

NOTE: If you do not notify Industrial Athletic Ltd and the carrier of any internal or external damages within 24hrs of receiving your goods we will not be able to lodge a claim with the carrier company.
Please email: team@IndustrialAthletic.com

The buyer understands that exercise may be a risk to physical health and safety if not done properly. The buyer further understands that it is the seller's recommendation, that the buyer consults a physician or sports professional prior to using any equipment or engaging in any exercise program or activity.

The seller shall not be held responsible for damages arising from the buyer's recklessness, negligence, misuse of gym equipment, improper execution of generally acceptable exercise techniques, or for any damage or injury that occurs pursuant to any information received from the seller on the Internet, or by any other means now known or later developed.

To the full extent permitted by the laws in New Zealand, the seller shall not in any event be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. If the materials on this website are purchased for business purposes, as defined by the Consumer Guarantees Act 1993 ("the Act"), the provisions of the Act shall not apply to the materials so purchased.

This website may contain hyperlinks to websites operated by third parties. You accept that the seller has no control over, and is not responsible, for any material contained on any third party websites. Links to third party websites are provided for your convenience, and do not constitute an endorsement of that third party, or any products or services referred to on their site unless expressly stated otherwise.

This website is intended to be accessed by New Zealand residents. We make no representations about the compliance of this site with the laws of any other country. Therefore if you access this website outside of New Zealand you do so at your own risk and are responsible for complying with any laws where you access the website, or where information you publish or upload can be accessed.

The Seller warranty policy covers any fault, defect or failure occurring as a result of the manufacturing process. (Refer to individual website product pages for specific warranty periods – ranging from 1yr - 10yrs) The warranty covers manufacturing defects only. It does not cover any faults caused by lack of maintenance, improper use, incorrect assembly or normal wear and tear.

Here’s what you need to do:

If you have a defective or damaged item please contact us immediately.

Clearly state what the problem is and include the following information: Invoice number, date of purchase, description of item, best daytime contact number and if possible a photograph of the fault or damage.

We will contact you within 1-2 working days to arrange the best solution for you.

DO NOT return the goods before first making contact with our Customer Service Team and receiving your “Warranty Return No.”. email: team@IndustrialAthletic.com

NOTE: The majority of repairs can easily be resolved via our Tech Phone Support. For more complex issues our Customer Service Team will discuss the best solution for you. If we cannot resolve the issue locally, you may be required to return the goods (at your expense for freight) to our Auckland Technical Service Centre. The delivery address will be emailed to you from our Customer Service Team.

If you are sending any goods back to us please write your “Invoice No.” and name on the outside of the package.

The terms are very simple:

Any item that is found to be faulty within the stated warranty period will be repaired or exchanged.

Return costs will be at the expense of the buyer.
NOTE: The majority of repairs can easily be resolved via email: team@industrialathletic.com

If the goods are still within the warranty period we will repair or replace at our expense and pay for the freight to return the goods to the customer.

If your goods are outside the warranty period, and we can still repair them, however the cost of the repair including any freight will be charged to you the customer.

We will always meet or exceed our full obligations to provide a remedy as required under the Consumer Guarantees Act.

Unless otherwise stated in writing, the warranty applies to use in a “normal” domestic environment only. All warranty claims must be accompanied by an original invoice.

The Seller warranty is only provided to the original purchaser and is not transferrable to any other party.

Goods that are being purchased for commercial, semi commercial or school/club environments are not covered by the The Seller standard warranty terms. (Refer to the details below.)

Warranty claims can only be assessed customer providing Industrial Athletic with a detailed explanation of the action, movement, usage being carried out, and the date and time of the event.

Commercial Warranty:

The commercial warranty covers any fault, defect or failure occurring as a result of the manufacturing process. The warranty covers manufacturing defects only. It does not cover any faults caused by lack of maintenance, improper use, rust, incorrect assembly or normal wear and tear.

All warranties are return to base. Products must be returned to Industrial Athletic Ltd warehouse, at the buyer’s expense. The warranty only applies to the original purchaser and is not transferable.

General Warranty:

Parts/Labour: 1 Year

The general warranty covers any fault, defect or failure occurring as a result of the manufacturing process. The warranty covers manufacturing defects only. It does not cover any faults caused by lack of maintenance, improper use, rust, incorrect assembly or normal wear and tear.

All warranties are return to base. Products must be returned to Industrial Athletic Ltd warehouse, at the buyer’s expense. The warranty only
applies to the original purchaser and is not transferable.

Some products carry a 6 month, or limited use warranty. Please check the Product pages for relevant information.

Why offer a 100 day Return?

To give you peace of mind when buying fitness equipment directly from the Industrial Athletic Ltd website without first having had the opportunity to view or trial from one of our showrooms.

If you are not 100% satisfied with your purchase we will happily accept your return under our 100 Day Return policy. You can return any item for exchange or online store credit. We do not refund if you have changed your mind about a purchase so please choose carefully. (If your item is faulty we will meet our obligations under the Consumer Guarantees Act.) For all returns there are conditions, so please read them in full.

The rules are very few:

You must have purchased the goods online from our Industrial Athletic Ltd website.

All Returns must be in as new condition with all packaging (internal and external), accessories and manuals complete and in as new condition and accompanied by the original sales invoice. Gather a little info off the sales invoice, from your industrialathletic.com account.

Notify us through our online returns process above (link to returns in logged in section) within 100 days from the purchase date on your invoice and we will email you a return slip, with all instructions.

Once notified, we will email you the return notice. Just follow the instructions on the return notice - you'll need to help by packaging it nicely, send it back to the address supplied. It’s not a lot to ask. Return to base freight charges are at the Buyer’s expense.

Please DO NOT return your goods until you have received approval, and a return notice, and number.

We will replace the goods, or credit your account to the value of the goods, excluding all shipping costs - it’s up to you, but you have to let us know what to do when we politely ask.

The IA 100 Day Return Policy does not apply to faulty or damaged goods. You are still covered for faulty or damaged goods - See warranty terms & policy HERE for the details.