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Shop owner

AnnouncementI'm so glad to be back online! Please find me on Instagram @SuzanneElizabeth04 for a peak at new designs, and always the first place for giveaways and promos or stop by www.suzanneelizabethdesigns.com to see what else I'm working on.

Handcrafted in the US || Veteran owned and operated.

Announcement

Last updated on Jul 13, 2018

I'm so glad to be back online! Please find me on Instagram @SuzanneElizabeth04 for a peak at new designs, and always the first place for giveaways and promos or stop by www.suzanneelizabethdesigns.com to see what else I'm working on.

Excellent customer service and beautiful jewelry! That's why I am a repeat and loyal customer! I can't say enough good things here. The whole shopping experience was a delight, and I will be back for more and more! A hundred stars! Very happy with my purchases from here.

BLACKFRIDAY25OFF saves you 25% on every purchase TODAY ONLY! Keep your eyes peeled for new gold listings all day-- the aquamarine bar, the dainty peridot and opal necklace, and more. Watch shop updates today for listings and special deals!

About

Evolving as I go...

I have been fortunate enough to live all over the country, and I find my inspiration from the natural beauty surrounding us and all of the places I've seen. Finding stones that are the exact color of a specific memory breathes life into the stones and the pieces they become-- whether it is the bark on a redwood tree, the opaque green of a mountain river in the spring, the red dirt in Alabama, or the peonies blooming in my grandmother’s yard.

Around the web

Shop members

Suzanne

Owner, Maker, Designer

Mom, adventurer, dog lover, usaf veteran.

Shop policies

Last updated onMarch 20, 2018

Welcome to my Shop! I create handmade jewelry using natural gemstones, sterling silver, fine silver, gold filled, and pure copper. I design many one-of-a-kind items, but also duplicate my own work if I have the materials on hand after an item has sold. I will gladly work with you on custom orders when possible.

I use only high quality metals in my designs, including sterling silver, fine silver, gold filled, and pure copper. All stones are natural and untreated unless otherwise specified. Please read the size descriptions, as most items appear larger than they actually are, due to the close up photographs, but are very accurately described to supplement these photographs.

I use Argentium* Sterling Silver when available so the jewelry will remain beautiful and tarnish resistant with minimal care. In case you are unfamiliar, "Argentium Sterling silver is a modern sterling silver alloy which modifies the traditional alloy (92.5% silver + 7.5% copper) by replacing some of the copper with the metalloid germanium. As it retains the 92.5% silver content of the traditional alloy, it is still referred to as sterling silver." —Wikipedia

If you reside outside of the US and are not familiar with current VAT/import and handling fees please understand that these fees are the responsibility of the buyer and cannot be paid or avoided by the seller. For UK info see the following link prior to purchasing: http://www.hmrc.gov.uk/customs/post/buying.html

Accepted payment methods

Visa

Mastercard

American Express

Discover

Apple Pay

Klarna

Sofort

Ideal

Paypal

GiftcardAccepts Etsy Gift Cards and Etsy Credits

Returns and exchanges

I gladly accept returns and exchanges

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Questions about your order?

Please if you have any problems with your order.

Returns and exchange details

Customer satisfaction is important to me, so, if you are unhappy with your purchase you have a 14 day period to contact me via Etsy and initiate a return. The item(s) in question must be postmarked for return within 30 days, and must be in original, unworn, and undamaged condition. *

*Please note that ALL EARRINGS have a restocking fee of 15% of the sale price. This is because I must replace the ear wires for hygiene reasons. It does not matter if they have been worn, tried on or left in the box, I cannot resell them unless I am 100% sure the ear wires are new and I can’t ensure that without replacing them. All used or damaged silver goes in the scrap pile to be recycled-- melted down and repurposed.

If you need to return or exchange an order for any reason, after contacting me to initiate the process; The item(s) must repacked in original packaging, plus adequate shipping materials, (probably a new shipping envelope or flat rate box), and postmarked within 30 calendar days. Buyer is responsible for return shipping costs.

Custom orders are nonrefundable, and payment is due at the time the order is placed.

I ship all packages with tracking and delivery conformation included, so if you don’t receive your purchase please contact me asap. In the rare and unfortunate event that something does get lost, I will recreate the item(s) if I have the materials available, or work with you to reach a satisfactory resolution.

Payment

I accept Paypal, Etsy Direct Checkout, and Etsy Gift Cards. Payment is due in full at the time of purchase and must be received before the item ships.

Appropriate tax is applied to any Ohio purchase, based on buyers zip codes, (per OH law) and is calculated at checkout.

If you need to cancel a "ready to ship/made to order” item during processing, please contact me immediately and I will work to remedy the situation before the item is sent.

Custom orders are handled on a case by case basis, but are generally nonrefundable, with payment due at the time the order is placed.

Additional policies and FAQs

IMPORTANT:

ADDITIONAL FEES: If you reside outside of the USA, you must be aware that your country may impose a customs fee, tariff, VAT or other import/duty fees on your purchase. If this is the case, it will vary by country and be due when you claim your package from the post. Please research this and/or be aware prior to purchasing, as these additional fees are country specific and the responsibility of the buyer.

**DISCLAIMER** Due to the nature of metal and stones, and the fact that there are sharp ear wires and small parts— these items should be handled with care. Never give to unattended children, or leave where they may present a choking hazard or sharp hazard to children or pets. My handcrafted jewelry is intended for use by persons over the age of 14.

All Suzanne Elizabeth Designs jewelry is made from precious metals and genuine stones, and handcrafted in a smoke free home studio.

In the event that you damage or break any item purchased from me, or lose part of a set, please contact me to discuss the problem. I will tell you if I can fix it for free, or give you an estimate if that is required to accommodate the repair. You may then send it to me, and I will complete the repair as discussed, plus shipping. There is no time limit, as I stand behind my workmanship and want you to enjoy the jewelry for many years to come.