Hbo/showtime promised for a year then cxl

Was promised hbo and showtime for one year in may 2017 via chat help. The september bill added hbo/showtime charge back on and agent said they only promised 3 month, never 12 mos. I was promised free hbo and showtime special for a year. They said they removed charge (will check next month bill) but I am still mad as I was promised hbo/showtime free for a year

Re: Hbo/showtime promised for a year then cxl

Hi margaretwalter1, thank you for reaching out and I can assist reviewing notes on your account for you, please send me a private message with your account information (Name on account, address and account number).

Thank you

I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: Product, Support, Leadership.We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Mark a Best Answer!

I am an Offical Comcast Employee.Official Employees are from multiple teams within Comcast.We ask that you post publicly so people with similar questions may benefit.Was your question answered? Mark a Best Answer!

I am a Comcast Employee.Please post so people with similar questions may benefit.

Our hearts go out to those impacted by Storm Riley this past Friday and those who may be impacted this week by Storm Quinn in the Northeast Division.

To help residents and emergency personnel stay connected during this time, Comcast is opening up Xfinity WiFi outdoor and SMB hotspots in these communities to anyone who needs them, including non-Xfinity Internet subscribers.

This will be starting at 4:00 PM ET on Monday, March 5, 2018, through Friday, March 16, 2018.