Opening Times

The offices of the Gibraltar Regulatory Authority are open from 9:00am to 5:00pm Monday to Friday.

Welcome to the Gibraltar Regulatory Authority website

Foreword from the Chief Executive Officer

Mission statement:

- to promote data privacy and uphold information rights

- to regulate fairly the electronic communications and postal sectors, and enable competition in these sectors

- to promote the interests of users

Throughout the creation of this website we have always borne in mind one thing - that it portray a wealth of
information for our visitors and serve as a reference point for the various aspects of the industries and sectors which we regulate. These are, Information Rights, Communications, Broadcasting, Radiocommunications, Satellite Co-ordination and Postal Services.

My office is here to provide operators, service providers, businesses and organisations with detailed guidance on meeting their responsibilities within these sectors so that needless problems and complaints can be avoided. For the public, we provide advice, access to information and investigate complaints.

We will help resolve any disputes you may encounter within these sectors, acting always with our core values in mind - integrity, professionalism, fairness, and competence.

I hope your visit to this website proves informative and your queries are resolved. I hope too that any further interaction with my staff proves helpful and I am sure they will endeavour to meet your needs every step of the way. We aim to provide an effective service with every customer and I hope your experience is no different.

We are open to criticism as much as we are to praise and so please email us with your comments about how we may improve the website, or indeed about any aspect of our service.