TripAdvisor Traveler Rating:

1.05Cleanliness

4.05Location

1.05Rooms

1.05Service

4.05SleepQuality

1.05Value

1.05

“Not to Howard Johnson Standard”

Nov 05, 2013Kanasha K, Lockport

I booked my stay over the phone, the price I book my room at was not the price they charged me when I got there. There refuse to honor the discount and i ended up paying 30 dollars more. Then i get to my room and there are still dirty towels from the previous guess hanging on the door. The hot water was not hot at all and our TV wasn't working but the maintenance man fixed the TV issues ( He was very nice). He couldn't fix that if you let the shower run for more that 10 minutes about how long it take to warm up the water the tub starts to fill up. Yuck, trying to take a shower with water climbing up your ankle. When we went to check out there was no receptionist there, we waited over 30 minutes and no one showed up so we just left the key car and left. Also there is no elevator in this hotel, so hopefully if your handicap they can get you a room on the first floor. The room was super dark and stuffy and the giant brick wall outside didn't help. The walls are so thin when the person next door spoke you though they was inside your room having a conversation with you. Some good things the hotel offered was breakfast and parking.