5 Why’s

Problem

more information As a problem arises, it is easy to focus on the symptoms exhibited rather than on the root causes that created those symptoms, thereby missing the opportunity to solve for the correct problem.

rencontre 7772 In addition, situational team dynamics can drive to rushed solutions or place blame without taking the time to look more deeply at root cause.

Solution

The “5 Why’s” interview tool creates a process opportunity to delve deeper into the root causes and can illuminate the causal elements that created the problem, thereby allowing for problem solution. In addition, the interview can be a valuable tool when used in team settings, as it can be executed in a timely fashion while allowing for actual dialogue to occur.

Used When

Most commonly, this method is used early in the research process, as it can provide insights into underlying issues.

Use For

This tool can be used in any situation in which an individual or team are attempting to determine the potential root cause of a problem, concern or process.

About this site

This compilation of concise descriptions of research methods and techniques, accompanied by references for further reading, is intended to support research teams as they incorporate various multidisciplinary research methods and techniques.

The starting points for this review were texts recommended by faculty, followed by searches for academic journals via google scholar. Content was primarily inspired by ethnography, psychology, and human-computer interaction. While there are numerous methods and techniques listed, the review is by no means exhaustive and is intended to continually evolve.