You have Javascript disabled. While you will generally be able to browse this site without Javascript, many functions and some links on this site will not work without it. We strongly recommend enabling Javascript in your browser. By continuing to use this site you consent to this site and our partners useing cookies for improving user experience, remembering prior visitors, providing special offers, and marketing to our visitors. See Privacy Policy for details and how to disable cookies.

Your browser does not support HTML5 local storage or you have disabled it. Some functionality on this site, including saving your privacy settings and offering you special discounts, uses local storage and may not work with local storage disabled. We recommend allowing the use of local storage in your browser. In some browsers, it is the same setting used for disabling cookies.

By using this site you consent to us using cookies for improving user experience, identifying returning visitors, providing special offers, and marketing to our visitors. See Privacy Policy for details and how to disable cookies.

Troubleshooting Management Server and Management Agent

When sending a support request, please include the details listed below. Sent the request to http://support.ssh.com/.

Management Server

The exact operating system. Send the output of:

# uname -a

Also, describe if it is a hardened OS, or if there is any specialized configuration compared to a default installation.

Configuration directory listing:

# ls -al /etc/opt/ssh-mgmt/server > ssh-mgmt-dir.txt

Configuration files from /etc/opt/ssh-mgmt/server:

server-env.sh

server-config.dat

Erase the values from the fields db-password and db-key in the server-config.dat to keep the database credentials and encryption keys confidential.

Relevant syslog messages:

# cat /var/log/messages | grep ssh-mgmt > ssh-mgmt-messages.txt

Or replace the path /var/log/messages with /var/adm/messages or the correct path in your system.

Database

If the problem is related to the database, provide the following information in addition to the general troubleshooting information listed above.

The exact version and detailed description of the database installation.

Details of the sshmgmt user; send the output of command:

# id sshmgmt

Database library listings, for example:

# ls -al /opt/sshmgmtdb/SYBSsa8/lib/ > sybase_lib.txt

or

# ls -al /opt/sybase/SYBSsa8/lib/ > sybase_lib.txt

Oracle database library listing, for example:

# ls -al /opt/oracle/product/v92/lib/ > oracle_lib.txt

Managed Host

If the problem concerns a managed host, provide also the following information.

The exact operating system details. Also, describe if it is a hardened OS or if there is any specialized configuration compared to a default installation.