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Shield TV - Playback Stopping and Queuing Next Item

Over the past few days I have had a serious issue with the Plex app on my Shield TV. (6.13.7.3458).

During playback of some TV shows it will stop after a period of time and acting like playback was complete. It exits to the post playback screen with a countdown to starting the next episode. The episode isn't marked watched and if I go back to it I am able to start from the point playback stopped.

This is only happening on the Shield Plex app. I am trying to collect more details but would like to know if others have seen something similar.

I was testing with "Always Sunny" today and the last two episodes I watched stopped at 14 minutes of the 22 minute episodes. They are direct play, I have audio pass through and refresh rate switching enabled.

I updated to the latest version of the Plex Media Server but the issue is still occurring. I am attaching a new log from today right after PMS was updated. Please let me know if you want any logs from PMS itself.

Issue occurs around 02-20 21:11:35.629 in the log. This is occurring quite often so help is really appreciated.

@sixones
Do you need more logs other than those supplied?
I hadn't encountered the issue at the time this thread was started, however over the last couple of days its pretty constant and forced me back to PMP for the time being.

Proud to say I have now obliterated every single mp4 from my system. I don't have crap server or client hardware so I don't need a crap container.

****PLEASE FEEL FREE TO PM ME IF YOU FEEL I CAN HELP WITH A POST THAT I RESPONED TO>

1) Playback just stops as though the video is done. This usually happens right at the start, but sometimes also in the middle
2) Playback can sometime freeze for a split second as though the streaming can't keep up, yet the box stream as 50+ Mbps, way over what I need.

I also have Rokus connected to exactly the same TVs using exactly the same routers, going to exactly the same Plex server, and the Roku works flawlessly on the identical video.

I'm using both Nexus Players and Mi boxes, both more powerful than my Roku sticks, same issue with both. As others have noted, problem seems to be completely random, but I have noticed that it only seems to happen with Direct Play or Direct Stream; as soon as some conversion is needed (e.g. just with the audio track), everything seems to run smoothly.

Is there any way to force audio conversion for every video to a specific client? This may be a work-around.

I can confirm that I have this issue too - and it does seem to be random, but quite persistent for about 1 month now.

Using a Nvidia Shield TV (the "old" 500 GB version)

Adjust quality automatically is disabled

Happens with both local and remote stored content

Running latest available SW on both Shield and server.

Never prompted any error messages of any kind.

I'll add my name to the list of affected users Nvidia Shield users. I have the 2017 version though and it is random. I do not have auto adjust one and I have my player set to adjust refresh rate to match, so the TV switches to 24hz mode, content plays for 1 second, then switches back to normal mode and queues up the next episode in line. It's annoying for sure.

If your quick on the remote and switch back to the content you just tried to play, it will also give you that message about losing connection with the PMS but will play anyway.

I'm completely hardwired on Gig ethernet and Shield set to play original content from my server.

Howdy, Stranger!

When logs (server or client app) are requested for an investigation, please do NOT turn on "verbose" logging unless it is explicitly requested. Verbose logging makes things much more difficult in the majority of cases.