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Hampshire Health Record

Oakley Health Group no longer permits any secondary processing of our patients' data uploaded to the Hampshire Health Record (CHIE).

The HHR/CHIE office has confirmed that all secondary processing on uploaded data from patients of OHG

has now ceased, and that

data of OHG patients passed on for further secondary processing has also now been deleted

Further information about the Hampshire Health Record can be found in our "Your medical records" section.

Oakley Health Group continues to provide de-identified (anonymised and aggregate) information to relevant organisations, when justified, and will continue to engage in high-quality research requiring the explicit consent of the patients involved.

Oakley Health Group and the GDPR

Oakley Health Group has started preparation for the introduction of the General Data Protection Regulation (GDPR) on 25th May 2018, and how it affects the way that the surgery processes personal data, including sensitive health records.

One of the requirements of the GDPR is to provide detailed fair processing information - privacy notices - about all processing of personal data, and we have provisionally produced some draft notices. These are very much a work in progress and are likely to be expanded on as further information about compliance with the GDPR becomes available.

The practice now opens its Yateley Medical Centre from 8 a.m. - 8 p.m.Monday to Friday and 08:30 - 11:30 every Saturday morning. Evening and Saturday appointments are available with GPs, nurses and Healthcare Assistants/Phlebotomists and can be booked by calling 01252 872333. These appointments are particularly aimed at patients whose work or study arrangements make it difficult for them to access care during our core opening hours. Main phone lines are open 08:30 - 20:00 and the Reception Desk in this building is open 08:00 - 20:00 too.

You Can Now Book Appointments, Order Prescriptions and View Your Medical Records ONLINE

You need to register to use this service by completing a registration form (download by clicking the link below or ask for a copy at reception). Please bring the completed registration form to reception together with some photographic identification such as a passport or photographic driving license. You will be given a letter containing your unique number with which to set up your account. Register online with this information and once this is set up, you will be able to book and cancel appointments, order repeat prescriptions and securely view your own medical records. Viewing your medical records will be particularly useful for finding out your test results - blood tests, x-rays and checking out your doctor's advice - without having to phone the practice.

Friends and Family Test (FFT)

The Friends and Family Test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. Please click HERE to enter your feedback.

Ear Care

As a result of recent studies (BMJ) suggesting best practice, the GPs at Oakley Health Group have agreed that we will no longer be syringing ears. If there is a build up of wax in your ear(s) please read the self-help guide