INFO: When cancelling a certificate, your certificate will be revoked and will stop working. You can only cancel your order within 14 days of your certificate being issued.

You will be presented with a list of your certificates that you’ve purchased through TrustSign, select your certificate, depending on how far you’ve got with your order, you will be presented with a number of screens, all of which will have a Cancel Certificate button

You will be presented with a confirmation dialog, press OK

You will be presented with another confirmation dialog, press OK

Once your order has been cancelled, the certificate will be revoked and will not work.
A support ticket will automatically be raised with TrustSign requesting a refund, you will receive an email notification.