Enabling staff to complete everyday tasks more efficiently

10,000

Active users

10+

Connected systems

3

Phased releases

The Challenge

Build an intranet that helped Scottish Government staff get things done, connect and collaborate.

The Scottish Government needed a modern intranet - one that was easy to use and met user needs. The system had to make it simple to find thousands of documents and policies, while providing quick access to everyday tasks like checking the lunch menu.

The Objectives

Make it easy to find and understand content

With the new SharePoint based intranet, staff will have more opportunities to collaborate amongst internal project teams and with stakeholders.

Create a hub for knowledge sharing and collaboration

Give staff the power to chat, connect and share information easily to build a more collaborative culture across the civil service.

Build a user-friendly publishing platform

Make it simple for publishers to add, update and delete content and media on a regular review cycle, keeping the intranet up to date and relevant.

The Insight

The intranet had to put user needs before the competing demands of diverse stakeholder groups. If not, it would meet the same fate as the old system: ignored until absolutely necessary.

To get users' buy-in, we had to launch quickly, test and iterate. A public beta running alongside the old system would give users the chance to familiarise themselves with the new intranet, even in its early stages.