911, what is your emergency?

A Columbus County, North Carolina dispatcher has been suspended after she told a 9-1-1 caller to not stop in a dangerous neighborhood. Sue Skelton called 9-1-1 when her car was struck by gunfire in Chadbourn, North Carolina. Skelton left the area after the incident and dialed 9-1-1. The...

Overview Date and Time: 05/04/15 (unknown time) City: Winter Springs (Seminole County) State: Florida Address: Unknown Summary Kenneth Petruzziello, a 19 year old from Winter Springs, Florida, dialed 9-1-1 on May 4, 2015 and reported there was a bomb in the high school. The building was subsequently evacuated...

Five dispatchers were injured in three separate lightning strikes at the Salem County, New Jersey Sheriff’s communications center on June 23rd. Despite injuries ranging from a tingling sensation to confusion the dispatchers continued to work answering a huge increase in calls due to the storm. Officials have lauded...

The city of Anchorage, Alaska is in the process of upgrading their emergency communications systems. Some software and equipment is over 20 years old, long outside of maintenance contracts or support, and is held together by “held together with chewing gum and baling wire“. The city is in...

The Bowling Green Police Department in Montgomery County, Kentucky is the first in the state to be accredited by the Kentucky Association of Chiefs of Police. The center is housed inside the Bowling Green Police Department, however serves as the PSAP for Montgomery County. The center has 25...

On June 10th WWE wrestler Dusty Rhodes’ wife called 9-1-1 when he fell in their Florida home. The call was transferred to a fire dispatcher, who appears to attempt to follow EMD protocols with the caller. In the about one minute long call you can audibly hear the...

Muncie, Indianna resident Tom Price credits his wife Pam with saving both of their lives. A fire broke out in their home trapping them in the second floor bedroom. The window was too small to exit through and the fire was too intense for firefighters to attempt a...

The Lake County 9-1-1 has fired one dispatcher and suspended a second after a man died when an ambulance could not locate him. On June 6th 44 year old Burt Sanders called 9-1-1 from inside a church when he began to have chest pain. Sanders was connected to...

Overview Date and Time: 04/27/15 17:00 hrs City: Aurora State: Colorado Address: Unknown Summary 5 year old Aydhun Byars called 9-1-1 when his mother had a diabetic reaction and went unconscious. Byars’ father was out of town leaving him alone when his mother became ill. Not entirely sure...