Tips for to go order

Placed a large to go order at a local restaurant. Bartender had an attitude on the phone to begin with, but no big deal.
Handed my card and noticed she had only one and a half bags on the counter. I was polite and asked if that was our order and wanted to make sure I was being charged for the large one.
She turns around without a word and proceeds to take 6 or 8 bags (with styrofoam containers) from underneath the counter and slams them on the counter. With each slam she made a point to look at me and my coworker with a b look on her face.
I was quite appealed, but didn't say anything.
She runs the card, gives me the bill and tells my coworker she will help her carry the stuff to our cars while I sign.
The order was $210.00 and whatever cents and the tip area was left empty. However, at the "total" area was a handwritten amount of $39 and then it was totaled. I was confused, thinking someone must have called the place and added to our order, but quickly realized she added her own tip on a to go order. I wasn't happy.
I scratched it all out, added $22 (apx 10%) and handed her the receipt once she came back.
She looks at it, tells me to hold on and that I can't do that. I asked what the problem was and she said it's a large order and im required to leave her at least 15%.
I lost my shit and told her no one requires a tip unless I'm eating in and have more than 6 people to be charged automatic gratuity.
I was fuming. Besides, my company allows me to leave up to 10% (upon my discretion) on to go orders. I shared that with her, but she was making even a bigger scene. I was so embarrassed, but kept my cool and didn't back down.

End of rant.

Talked to the owner today who was so ashamed, and I assured him that he doesn't need to apologize but needed to know. He said he will look at the cameras and she might have a very short day today. I don't want her fired and I don't wish ill on people, so I asked him to consider just writing her up.

You are passing a message to a BabyCenter staff member.
For the fastest help on community guidelines violations, please click 'Report this' on the item you wish the staff to review.
For general help please read our Help section or contact us.