What is MyChart?

Sansum Clinic's MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health.
With MyChart, you can use the Internet to:

Is there a fee to use MyChart?

How do I sign up?

Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may call Sansum Clinic Wave Department at (805)898-3333 to get an activation code mailed to you or ask to sign up during your next office visit.

Is my activation code my user ID?

No, your activation code is not your MyChart ID or password. You will use this code only once to activate MyChart for the first time. (The code will expire after you have used it or after 30 days). When you log into MyChart the first time, you will then be asked to create your own unique MyChart ID and password.

When can I see my test results in MyChart?

Why are certain test results not shared electronically via MyChart?

Due to their complexity there are some test results Sansum Clinic has optioned not to release to MyChart. In addition, by state law some test results cannot be released electronically; for instance pathology results.

Why do some of my doctors appear on my message list and others don't?**

Specialty Care Providers (Podiatry, Allergy, Orhopaedic, etc) - will appear on dropdown list as long as you have seen them within the last 18 months.

Urgent Care Providers - will appear on dropdown list for 30 days.

**If your provider meets one of the conditions above and you still don't see them, please click the box with the arrow in it to see a complete list of providers available for you to message.Return to Top

If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

Can I ask questions regarding a family member from my MyChart account?

MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care. In order to ask questions regarding a family member, you must complete the Proxy Access process.

I forgot my password. What should I do?

Can you send me a new activation code as I have lost it, let it expire or did not receive it?

You may contact Sansum Clinic Wave Department at 805-898-3333 and after we verify your information, a new code will be sent via U.S. Postal Mail. Privacy issues prevent us from e-mailing a new access code to you.

Where can I change my e-mail address?

How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure access codes, personal ID's, and passwords. Each person controls their password, and the account cannot be accessed without that password. Futher, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

What is your Privacy Policy?

MyChart is owned and operated by Sansum Clinic and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.

I was logged out of MyChart, what happened?

We aim to protect your privacy and security of your information. If the system does not detect activity while logged into your MyChart account for 20 minutes or more, you will be automatically logged out of MyChart. Please note: The system does not detect activity when typing a message to your provider using the Get Medical Advice activity. You will see a pop-up warning asking if you want to stay logged in. Clicking yes will reset the activity timer and you won't loose your message. If you don't get a pop-up, you may have the "Allow Pop-ups" setting set to no. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

What do I need to use MyChart?

My activation code does not work, what should I do?

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, contact the Sansum Clinic Wave Department at (805)898-3333.