Client Services Support Specialist, WebcastON24

THIS JOB HAS EXPIRED

ON24 is the global leader in webcasting and virtual events. ON24 provides a full range of applications and services to over 700 global organizations in publishing, technology, life sciences, government and financial services. ON24?s solutions are used for corporate and marketing initiatives such as demand generation, conferences and events, product launches, training and continuing education, internal communications and executive announcements.

This is a position which requires an efficient organized individual with excellent troubleshooting abilities who is comfortable interfacing with clients under fast-paced, time-critical situations. If you are an out-of-the-box thinker and have a passion for success, ON24 offers excellent opportunities for your career development.

The Client Services Support Specialist assists with the setup, execution, and coordination of webcasts. This is a role which requires a highly detail oriented individual who is capable of working in a fast-paced, deadline driven environment. This is a part-time position requiring a minimum of 10 hrs/week based out of our Charlotte, NC office.

RESPONSIBILITIES:

Use the ON24 proprietary platform and other software applications to setup and build webcast components such as web pages, emails, archives, and CD copies of webcasts.
Perform webcast related tasks, such as: conference bridge scheduling, work order processing, and data input.
Work in a client facing capacity to provide live webcast monitoring and speaker training.
Perform other webcast related activities as necessary.

REQUIREMENTS:

Previous work experience in a deadline driven environment.
Strong computer skills (PC) and basic knowledge of HTML
Experience with Microsoft Outlook, Word, Excel, PowerPoint, and Adobe Photoshop or similar image editor.
Excellent organizational and communication skills. The ability to work effectively with all levels of the organization to complete assigned projects within the specified timeline.
Integrity, Creativity, Intellectual Curiosity, High Standards, Persistence, and Achievement oriented.
Ability to thrive in a rapidly changing environment.
Interest in learning about webcasting technologies and services
Fluency in one or more of the following languages is strongly desired: French, Portuguese, Mandarin, Spanish, and Japanese.