Sorcit

Design, manufacture and supply business, Sorcit, were looking for an order fulfilment service that not only delivered excellent e-fulfilment solutions, but also proactively helped to grow their brands.

Hallmark began working with Sorcit at the beginning of 2018 and currently provides e-fulfilment services for two of its brands.

Sorcit wanted smooth order integration with their WooCommerce websites, which we were able to provide quickly and with no upfront development costs. Orders are seamlessly integrated into Hallmark systems, which can be viewed at any time of the day or night by the client by logging into our bespoke overview and reporting portal.

Open and regular lines of communication and responsive account management have been key in overcoming a few initial teething problems, such as how best to separate and manage discontinued stock in old style packaging.

We really value Hallmark’s personal approach to account management. The team is friendly, yet extremely professional and they have worked hard to ensure that everyone understands what is expected and the charges involved.

David Fannin Managing Director, Sorcit

Sorcit moved to us from another fulfilment house and part of the reason for selecting Hallmark was our proactive approach to managing brand growth. So far we have suggested and sourced innovative new packaging and branded tape to give packages extra visibility and impact on delivery. The new packaging is also more cost effective as it fits within Royal Mail postal limits.

Within a relatively short period of time we have, together, set the scene for a strong business relationship and we at Hallmark are looking forward to helping Sorcit grow their brands further.