Kontra:
Certain Crew is unable to do simple math calculation even though she is using calculator. I was purchasing food and gave Malaysian Ringgit, little that I know, the change is given in Rupiah and the amount was wrong, it was short of 55,000. Luckily I did a little math calculation my own, and find that she was over-charging too much for the food. Realizing that particular crew can't calculate, I offer to pay using Rupiah, she rejected it and gave me back the proper change. The exchange rate on board is absurd!!! I suggest use local currency if anyone would do onboard purchasing on AirAsia.

KUL

DPS

Oke 4,0

Kontra:
Flight was badly delayed and retimed 3 times. Ended up we wasted a whole day. No reason was given.

DPS

KUL

Hebat 8,0

Pro:
Cabin crew was nice and polite.

Kontra:
We almost missed the flight as the boarding gate was changed at the last minute and the announcement was very late. That is very scary!

KUL

CGK

Oke 5,3

Pro:
The price is competitive

Kontra:
The aircraft had been in the ground but boarding 45 minutes late, I saw steward, stewardess and copilot chat in front of toilet :|

Pro:
The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance.

Kontra:
The food is rather meh, does not stand out

KUL

CMB

Hebat 8,0

Pro:
Same as previous, no fuss.

KTM

KUL

Biasa 2,0

Pro:
In flight meal.

Kontra:
Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again.

PEN

SZB

Biasa 2,3

Pro:
The crew are ok. They should find jobs with other, better airlines.

Kontra:
The aircraft had been in the ground but boarding 45 minutes late, I saw steward, stewardess and copilot chat in front of toilet :|

PER

DPS

Hebat 10,0

Kontra:
Baggage collection at DPS was way too long.

PER

DPS

Oke 5,0

Kontra:
plane was late and queues at Bali airport beyond belief

CGK

SIN

Hebat 8,0

Pro:
On schedule, even a bit earlier on arrival. Good, polite crew.

Kontra:
So small space, can hardly move. But it was a budget flight, so was expected. Would be harder on person with longer leg.

DPS

PER

Biasa 2,0

Pro:
Cheap

Kontra:
Never flew due to volcano - fair enough. But communication from the airline was utterly non-existent, as was any kind of service and support for rescheduling etc. Confusing messages on their website and refusal to fly despite other airlines having no issue - because they didn't want to pay parking rates at AU airports.
Air Asia ruined my holiday far more than Mt Agung.

Kontra:
Never flew due to volcano - fair enough. But communication from the airline was utterly non-existent, as was any kind of service and support for rescheduling etc. Confusing messages on their website and refusal to fly despite other airlines having no issue - because they didn't want to pay parking rates at AU airports.
Air Asia ruined my holiday far more than Mt Agung.

SIN

CGK

Oke 5,6

Pro:
The value, I got low price ticket. Polite , helpful crew. On schedule. Using apps for check in, no paper harassment. Didn't try food, and no use for entertainment for short flight. Don't have baggage.

Kontra:
Space was so cramped, aisle and between seats. Would be very uncomfortable for people with long legs, long flight. Even cabin crew could hardly help with baggage on boarding in and out because of the space. Should be more firm on one cabin bag+one handbag policy, many inconsiderate passanger carry more so it was even more cramped.

KUL

KNO

Hebat 10,0

Pro:
Friendly staffs - both on the Fllight as well as the Ground Staffs.

Kontra:
We almost missed the flight as the boarding gate was changed at the last minute and the announcement was very late. That is very scary!

BDO

SIN

Hebat 10,0

Pro:
Almost everything except for the seats..

Kontra:
The seats.. too small..

DPS

KUL

Hebat 8,0

Pro:
Check-in and boarding very easy

Kontra:
All ok

SIN

DPS

Bagus 6,3

Pro:
Service
Crew

Kontra:
The automated baggage system

KUL

CGK

Biasa 3,0

Pro:
Crews are quite friendly

Kontra:
Certain Crew is unable to do simple math calculation even though she is using calculator. I was purchasing food and gave Malaysian Ringgit, little that I know, the change is given in Rupiah and the amount was wrong, it was short of 55,000. Luckily I did a little math calculation my own, and find that she was over-charging too much for the food. Realizing that particular crew can't calculate, I offer to pay using Rupiah, she rejected it and gave me back the proper change. The exchange rate on board is absurd!!! I suggest use local currency if anyone would do onboard purchasing on AirAsia.

Pro:
The service was very bad especially when I checked in my luggages. They have changed me 13400 bat Thailand for the lugged and when I checked the bill when I left. She gave me two bills only and nothing else. We were three she charged us 13400 bat why is that. We have lugged for me 2 luggages total weight 28.8 kg. Plus 15.6 kg for my friend and 20 kg for the third ticket.
Why is that?

Kontra:
The service was very bad especially when I checked in my luggages. They have changed me 13400 bat Thailand for the lugged and when I checked the bill when I left. She gave me two bills only and nothing else. We were three she charged us 13400 bat why is that. We have lugged for me 2 luggages total weight 28.8 kg. Plus 15.6 kg for my friend and 20 kg for the third ticket.
Why is that?

SIN

BKK

Hebat 9,0

Kontra:
No

SGN

SIN

Hebat 10,0

Pro:
On time

SIN

TPE

Biasa 2,0

Pro:
None

Kontra:
The plane for my flight was too small. There's no leg room compared to other budget airline like Scoot. It's was uncomfortable and I would never recommend it if there are other choices.

Kontra:
At check in our family was separated all over the plane. When querying after receiving the boarding passes told can’t do anything until he jestar supervisor put us in the same row. The plane was barely a third full so bit of effort from the initial staff would have helped.

SGN

SIN

Oke 4,0

Kontra:
The seats were very tight.

SIN

HKG

Biasa 2,0

Pro:
I wish jet star airline fix my suitcase wheel and stitch the ripped the top of the material

Kontra:
Poor luggage handling charge me 60 Australian dollar

SIN

HKT

Bagus 6,3

Pro:
Friendly crew, clean, smooth boarding and arrival (incl baggage)

Kontra:
Automated check-in is a pain for a family. There's really no room for your legs (I'm 1.8m and no chance I don't touch the next seat) - esp for old people not to recommend as definitely not healthy to be that squeezed. Worse than any other low cost carried from a space perspective.

Pro:
The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance.

Kontra:
The food is rather meh, does not stand out

KUL

CMB

Hebat 8,0

Pro:
Same as previous, no fuss.

KUL

KTM

Biasa 2,3

Pro:
Average flight

Kontra:
Changed the time of my flight early by more than 2 hours, with no communication. I therefore missed the flight. I was informed there was a flight that evening but they refused to move me as I had booked through an agent. Waited more than 6 hoursnin the airport for next flight and was offered only a meal voucher worth £4. Later flight was delayed, resulting in me missing my friends pre wedding henna party and arriving more than 8 hours late. Not a single apology given!

Pro:
Friendly staffs - both on the Fllight as well as the Ground Staffs.

Kontra:
I cannot think of any

PER

DPS

Oke 5,0

Kontra:
plane was late and queues at Bali airport beyond belief

KUL

CGK

Biasa 3,0

Pro:
Crews are quite friendly

Kontra:
Certain Crew is unable to do simple math calculation even though she is using calculator. I was purchasing food and gave Malaysian Ringgit, little that I know, the change is given in Rupiah and the amount was wrong, it was short of 55,000. Luckily I did a little math calculation my own, and find that she was over-charging too much for the food. Realizing that particular crew can't calculate, I offer to pay using Rupiah, she rejected it and gave me back the proper change. The exchange rate on board is absurd!!! I suggest use local currency if anyone would do onboard purchasing on AirAsia.

KNO

KUL

Biasa 2,0

Kontra:
It would have been great to have a confirmation that you received our request before the day of departure. We thought the booking did not get through so we booked another company. We ended up losing the money for that ticket. We could not reach kayak and AirAsia, in their policy doesn’t cancel anything. I don’t know who was supposed to send us the confirmation but the money is gone

KUL

CGK

Oke 5,3

Pro:
The price is competitive

Kontra:
The aircraft had been in the ground but boarding 45 minutes late, I saw steward, stewardess and copilot chat in front of toilet :|

Kontra:
Delayed waiting on the plane, however all boarded on time. Seating was tight with not much leg space and tight with the people next to you. Menu options were the usual and as it’s a shortish flight just had a light snack and drink.

SIN

BKK

Biasa 3,0

Pro:
Board on time .

Kontra:
Crew members are not polite and the way she handle seating like , don’t know how to manage . Especially check in counter . Even though we check in as a group , she assign us like a mass .

Kontra:
It would have been great to have a confirmation that you received our request before the day of departure. We thought the booking did not get through so we booked another company. We ended up losing the money for that ticket. We could not reach kayak and AirAsia, in their policy doesn’t cancel anything. I don’t know who was supposed to send us the confirmation but the money is gone

CGK

SIN

Hebat 8,0

Pro:
On schedule, even a bit earlier on arrival. Good, polite crew.

Kontra:
So small space, can hardly move. But it was a budget flight, so was expected. Would be harder on person with longer leg.

SIN

DPS

Biasa 2,0

Pro:
Clean and crew

Kontra:
2.5 hour delay. Not worth it.

DPS

PER

Oke 5,0

Kontra:
2 hours late

KUL

KNO

Hebat 10,0

Pro:
Friendly staffs - both on the Fllight as well as the Ground Staffs.

Pro:
Check in counter staff in Phnom Penh Airport were professional and helpful.

Kontra:
The aircraft flooring, seats and fitting appeared unattractive and dirty.
Staff at checked in in Phnom Penh International Airport were helpful and fantastic.

SIN

HKT

Biasa 3,0

Pro:
Fast Check In and Boarding.

Kontra:
Totally no services for the passenger and seats are not comfortable.

SIN

CGK

Biasa 2,0

Pro:
Nothing

Kontra:
The service was very bad especially when I checked in my luggages. They have changed me 13400 bat Thailand for the lugged and when I checked the bill when I left. She gave me two bills only and nothing else. We were three she charged us 13400 bat why is that. We have lugged for me 2 luggages total weight 28.8 kg. Plus 15.6 kg for my friend and 20 kg for the third ticket.
Why is that?

Pro:
The best thing is the free luggage allowance of 30kg each. They had some snacks and entertainment as well.

KTM

KUL

Biasa 2,0

Pro:
In flight meal.

Kontra:
Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again.

KUL

DPS

Hebat 8,0

Kontra:
Cramped seats

PEN

SZB

Biasa 2,3

Pro:
The crew are ok. They should find jobs with other, better airlines.

Kontra:
It would have been great to have a confirmation that you received our request before the day of departure. We thought the booking did not get through so we booked another company. We ended up losing the money for that ticket. We could not reach kayak and AirAsia, in their policy doesn’t cancel anything. I don’t know who was supposed to send us the confirmation but the money is gone

KUL

CGK

Biasa 3,0

Pro:
Crews are quite friendly

Kontra:
Certain Crew is unable to do simple math calculation even though she is using calculator. I was purchasing food and gave Malaysian Ringgit, little that I know, the change is given in Rupiah and the amount was wrong, it was short of 55,000. Luckily I did a little math calculation my own, and find that she was over-charging too much for the food. Realizing that particular crew can't calculate, I offer to pay using Rupiah, she rejected it and gave me back the proper change. The exchange rate on board is absurd!!! I suggest use local currency if anyone would do onboard purchasing on AirAsia.

Pro:
The service was very bad especially when I checked in my luggages. They have changed me 13400 bat Thailand for the lugged and when I checked the bill when I left. She gave me two bills only and nothing else. We were three she charged us 13400 bat why is that. We have lugged for me 2 luggages total weight 28.8 kg. Plus 15.6 kg for my friend and 20 kg for the third ticket.
Why is that?

Kontra:
The service was very bad especially when I checked in my luggages. They have changed me 13400 bat Thailand for the lugged and when I checked the bill when I left. She gave me two bills only and nothing else. We were three she charged us 13400 bat why is that. We have lugged for me 2 luggages total weight 28.8 kg. Plus 15.6 kg for my friend and 20 kg for the third ticket.
Why is that?

SIN

DRW

Bagus 7,3

Pro:
Flight is good, it's Jetstar so no food or entertainment was required, flight leaves Singapore at 23:00. Sleep and wake up in Darwin

BKK

SIN

Bagus 6,0

Pro:
Friendly crew quick and uneventful flight

Kontra:
At check in our family was separated all over the plane. When querying after receiving the boarding passes told can’t do anything until he jestar supervisor put us in the same row. The plane was barely a third full so bit of effort from the initial staff would have helped.

Pro:
The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance.

Kontra:
The food is rather meh, does not stand out

KUL

KTM

Biasa 2,3

Pro:
Average flight

Kontra:
Changed the time of my flight early by more than 2 hours, with no communication. I therefore missed the flight. I was informed there was a flight that evening but they refused to move me as I had booked through an agent. Waited more than 6 hoursnin the airport for next flight and was offered only a meal voucher worth £4. Later flight was delayed, resulting in me missing my friends pre wedding henna party and arriving more than 8 hours late. Not a single apology given!

PEN

SZB

Biasa 2,3

Pro:
The crew are ok. They should find jobs with other, better airlines.