Know Your Energy Supplier: Good Energy

Founded in 1999, the company generates electricity through renewable sources including solar, wind and water. Founded by an Oxford graduate who wanted to reduce the impact of climate change, the company scores very high on customer satisfaction levels. It supplies electricity to more than 66,000 households and offers competitive deals. The company does not offer energy at the cheapest rates but ensures that it is not the most expensive of the lot as well.

The company uses natural resources and supplies energy through a community of independent generators existing throughout Britain. More than 750 producers of power form the community that jointly form Good Energy. They claim that every unit of energy offered to the customer is generated through a renewable source.

Good Energy and customer satisfaction level:

According to a survey, Good Energy has 82% satisfied customers across Britain. The company ranks high while still being a small supplier of gas and electricity.

Good Energy and price rise scenario:

In February 2017, the company announced a price hike of 11.9% in gas and 10.1% in electricity effective from 1st March.

The company announced in November 2013 that it would freeze its prices for the winter until April 2014. They maintained it and thus increased their base of happy customers.

In October 2012, the company announced a 9% rise in electricity charges which were taken into effect from the December month.

Before this announcement, in the month of August 2012, the company reduced its gas prices by 5% for the customers who opted for its dual-fuel plan.

In January 2009, it also reduced its standard electricity rates by 7.5% followed by same rate reduction in March 2009.

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