Q. Will I need to synchronize my mobile through a desktop connection or can I connect to the system through wi-fi?

A. TekTrack supports two types of connection modes. "Batch mode" is for synchronizing the mobile and operating independently of a network connection. "Online mode" is for connecting the mobile device through a Wi-Fi, Bluetooth, or cellular network connection to transfer information back to the rest of the system in real-time.

Q. What sort of technical support do you offer?

A. TekTrack is provided with free e-mail and ticket support for the lifetime of the product. We also offer a premium live technical support that is available through a subscription and includes services such as phone support
and remote assistance.

Q. What type of mobile computers/barcode scanners does TekTrack support?

A. Plug and Play barcode scanners are supported and we are currently unaware of any incompatible models. Label printers with windows drivers are supported. Topaz Systems signature pads is the only signature pad brand supported. If you want confirmation of compatibility, please contact our sales team and provide them with the device's manufacturer and model information.

Q. Is there a way to use proprietary hardware with TekTrack?

A. Yes. TekTrack provides a plug-in architecture that allows for your IT to interface it with
many brands of mobile computers, label printers, signature pads, or desktop barcode scanners.