Cloud Help Desk

Regaining Access to Help Desk

Applies to: Cloud Help Desk

Whether your Spiceworks admin recently left your company or you inherited a Spiceworks help desk with no way to log in, there are
times when you’re left staring at a login screen with nowhere to go.
Fortunately, there is a simple process to gain access once more.

Symptoms

You’re unable to access your Help Desk account because you don’t have any login credentials. This article provides a few ways to
regain access.

Requesting a password reset email

This process has three requirements:

You must know the email address of the former Spiceworks admin.

You must have access to the former admin’s mailbox or be able to get a forwarded copy of the password reset email.

To get started, head to your help desk’s login page. Then, click the Forgot your password? link.

Once you enter the (former) admin’s email address, You’ll receive a reset email in the admin’s mailbox.

Clicking the link within the email will take you to a password reset form. You can enter a new password here and log in with the
new credentials.

Creating a new login

Once you’re logged in, you can create your own account. To do this, head to Settings > Employee Administration.

Click + Administrator and fill in the fields with your information. Once the Save button is clicked, an email invitation will
be sent to the email address you specified.

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