The Ibis Hotel Customer Reviews

82% of customers who left a review for the would book again173 customers have given an average rating of 4out of5

Excellent,efficient service

Mr Drake, 07 Jul 2016

Ibis 5 out of 5

On arrival staff told us dinner was from 7.30 but this wasn't true and we wanted to eat early due to an early start. The food was way over priced and not very nice, my partner had an upset stomach from the burger. The bed was like concrete and the walls were not sound proof as advertised - we could hear next doors TV and upstairs stomping around. After the reviews I had seen I had much better expectations. The room itself was decent enough and everything worked but I wouldn't go back.

Miss Grist, 05 Oct 2015

Ibis 1 out of 5

Everything went smoothly and staff were very helpful

Mrs Tsitos, 22 Mar 2015

Ibis 5 out of 5

yes very helpful. Wanted to book two double rooms plus the family pet dog but there was no mention of pet friendly rooms being available on your web site (although I believed this hotel did cater for pets). I telephoned holiday extras who made enquiries on my behalf and while on the phone completed my booking quickly and efficiently as always

Mr Fisher, 20 Mar 2013

Ibis 5 out of 5

Ibis hotel Gatwick excellent and very good value for money, but long wait in the cold for shuttle bus which does not run as frequently as advertised.

Oelmann, 15 Dec 2012

Ibis 5 out of 5

Yes, the hotel was very good.

Mr Davidelphee, 07 Oct 2012

Ibis 3 out of 5

Very helpful and efficient, hotel was much cheaper with holiday extras.

Mrs Thomson, 28 Jul 2012

Ibis 5 out of 5

OK, but room needed refurbishing.

Mr Fligg, 25 May 2012

Ibis 4 out of 5

I was very pleased with the Hotel, comfortable and good food

Miss Cooper, 07 Apr 2012

Ibis 5 out of 5

Flawless, will certainly use you again.

Mr Mahoney, 13 Jan 2012

Ibis 5 out of 5

Stayed overnight at the Ibis Hotel, Gatwick Staff very friendly and helpful would stay there again

Mrs Clanahan, 29 Nov 2011

Ibis 5 out of 5

We just booked one night in a hotel as we had a morning flight out of Gatwick and I was worried about getting stuck on the M25 and missing it! The hotel was good, as described, and cheaper than booking direct with the hotel (we got free breakfast by booking through holiday extras)

Miss Miles, 23 Nov 2011

Ibis 5 out of 5

Check in at the hotel was swift and efficient, and I used the hotel's airport shuttle bus which was also good. I had stayed at the same hotel before which was one reason for choosing it again.

Ms Todd, 22 Oct 2011

Ibis 5 out of 5

Good service, recommended and will use again!

Mrs Beattie, 13 Oct 2011

Ibis 5 out of 5

Everything came up to expectation.Nice Hotel good Staff.

Mr Locke, 12 Oct 2011

Ibis 5 out of 5

Yes hotel was great and staff were very helpful.

Mrs Sharples, 04 Oct 2011

Ibis 5 out of 5

Everything went as planned and described as advertised!

Mr Scalzitti, 08 Sep 2011

Ibis 4 out of 5

Excellent!!

Mr Rood, 06 Oct 2010

Ibis 5 out of 5

Yes thanks, the service was great. This was our first time flying on holiday as a couple and our experience has been great.

Mr Boulden, 22 Jul 2011

Ibis 5 out of 5

It all went really well! I was bit concerned, as it was so cheap. Very happy with the end result.

Miss Henderson, 14 Jul 2011

Ibis 5 out of 5

Great rate w/breakfast included. Easy check in as the reservation was perfect. Front desk staff kind enough to give me a quiet room on an upper floor away from the elevators. I will happily use Holiday Extras again while in the UK on business.

Mr Harrell, 13 Jul 2011

Ibis 5 out of 5

Excellent Service as usual

Mr Jones, 07 Nov 2010

Ibis 5 out of 5

I think the food at the ibis gatwick is the worst I have had in a very long time. not good when you arrive late starving hungry.

Mrs Cox, 08 Feb 2010

Ibis 3 out of 5

everything went very smoothly including the late check-in at the Gatwick Ibis and we enjoyed the car being delivered to the airport on the return journey. Thanks again

Mr Oliver, 05 Oct 2009

Ibis 5 out of 5

You always provide an efficient service

Mr Allen, 30 Nov 2008

Ibis 5 out of 5

lovely hotel, lovely spacious clean room! huge bathroom! very friendly and helpful staff. It was a great start to our holiday!

Miss Garland, 01 Oct 2008

Ibis 5 out of 5

Very efficient

Ms Poppleton, 22 Sep 2008

Ibis 5 out of 5

Friendly, efficient staff. Spotless room. Very good meal. Courtesy bus brilliant. An ideal place to spend a night.

, 17 Dec 2006

Ibis 5 out of 5

nice clean room comfortable bed and clean bathroom

, 30 Mar 2007

Ibis 4 out of 5

the hotel and service were both very good.We would use Holiday extras again.

Mrs Thomson, 18 Aug 2007

Ibis 5 out of 5

Very pleasant accommodation & excellent value. Very satisfied!

Dr Barker, 23 Sep 2007

Ibis 5 out of 5

really good

Mr Kidd, 11 Nov 2007

Ibis 5 out of 5

* Prices quoted are for stays on the 12-02-2017, valid as of 09-12-2016

Loads of experience. We've had plenty of time to forge the best partnerships and negotiate exclusive deals. We do this so we can pass the savings on to you.

You can be confident that Holiday Extras prices will never be beaten but in the unlikely event you find the same product for less somewhere else, we will match the price, guaranteed. Terms and conditions apply.

Tried, tested and recommended. We've slept in every hotel and parked in every car park we sell. We know our partners are as dedicated as we are to making your holiday hassle-free.

Over 4 million bookings last year and the number is rising. We would like to thank all of our customers who keep on returning.

99.8% customer satisfaction isn't too bad. But that's still 0.2% short of our aim. We promise that if we ever get anything wrong we'll sort it out.

Free support: We're here to help you, on the phone, by email or via live chat. Our team will help you in any way we can and it's always, unreservedly FREE.

We've 150 experts in Kent whose mission is to ensure your call or live chat will be answered within 20 seconds or your email within 15 minutes.

For ten years Holiday Extras has been one of the Sunday Times 100 Best Companies to Work for. This year we were delighted to scoop an outstanding achievement award in recognition of our contribution over the last decade towards making the workplace better.