Looking at your connection, I 'm not seeing anything up to that point that indicates a problem. If you want to try and collect some trace routes or pingplotter data we can see if anything turns up there.

Out of curiosity, what metrics are you analyzing when saying "looking at your connection"? Also, time of day likely matters when checking for packet loss. For instance - when you check someone's connection at 11AM on a Thursday, it will probably be much less likely to be problematic than checking at, say 8PM on a Thursday.

Hi Sjo102784, we understand that time of day is often a factor when troubleshooting intermittent issues. We have the ability to remotely test a modem's Rx, Tx, SNR, timeouts, correctable and uncorrectable errors, forward and return status, WiFi interference, ping results, as well as other metrics. -Becky, Cox Support Forums Moderator