If you have been involved in an accident you may think that the only way to get your vehicle repaired is to make a claim on your own insurance policy. If you were responsible for the accident this would indeed be your only course of action.

However if you were not at-fault for the accident, you also have the option of making a claim independently of your insurer with the help of an Accident Management company such as Car Call.

Why use Accident Management instead of your insurer?

We and our partners enable motorists to resolve their accident issues by organising their vehicle repairs, providing them with a like-for-like replacement vehicle and arranging legal assistance if required.

Because we are completely independent of all insurers, the services we provide are not limited to those on your insurance policy, so you can be assured that you will receive a top quality service from us.

By using our service it means you do not have to make a claim on your own insurance policy and so you do not have to pay your excess before your vehicle is repaired. This has the added benefit that your no-claims discount should also be unaffected by your claim.

The costs and charges of our service are recovered directly from the insurer of at-fault driver on your behalf.

Our assistance at a glance:

We will take the details of your accident, establish the liability and then start organising everything for you

We arrange for a like-for-like replacement vehicle to be delivered to your home or place of work typically within 3 hours of accepting your claim

The damage to your vehicle is then assessed by an independent automotive engineer

Repairs are the arranged at an approved accident repair centre or at a repair centre of your own choice

Legal assistance can be arranged for issues such as lost earnings, expenses or claims for personal injury if you need it

Our claims advisors are on hand 24/7 to answer your queries

To take advantage of our comprehensive Accident Management service, contact us on 02392 484 244 and one of our experienced claims advisors will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered, and information given on this page is provided by Car Call and its partners, no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.

No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.