Comments on: Old School Is Better than New Fail: Why SMBs Must Choose Providers Carefullyhttp://screenwerk.com/2016/08/25/when-technologies-fail-online-booking-and-smbs/
Online and Offline Media and Everything In-BetweenMon, 29 Jan 2018 02:55:22 +0000hourly1https://wordpress.org/?v=By: Customer Website Appointment Booking | Marketing for Contractorshttp://screenwerk.com/2016/08/25/when-technologies-fail-online-booking-and-smbs/comment-page-1/#comment-5568838
Wed, 18 Oct 2017 09:10:22 +0000http://screenwerk.com/?p=43969#comment-5568838[…] article shows how some systems are failing to do their job effectively and therefore letting the customer and themselves down. As […]
]]>By: Week in Review: Quality doesn't always equal success for doctor's | InboundMDhttp://screenwerk.com/2016/08/25/when-technologies-fail-online-booking-and-smbs/comment-page-1/#comment-5428836
Sat, 05 Nov 2016 22:19:32 +0000http://screenwerk.com/?p=43969#comment-5428836[…] [Via ScreenWerk] […]
]]>By: Sky Contact Phone Numberhttp://screenwerk.com/2016/08/25/when-technologies-fail-online-booking-and-smbs/comment-page-1/#comment-5395283
Tue, 20 Sep 2016 06:11:58 +0000http://screenwerk.com/?p=43969#comment-5395283All these technologies and tools have been developed to reduce costs and the need for human interaction. But that approach is now emerged as a liability….
]]>By: Customer Website Appointment Booking - Marketing for Contractorshttp://screenwerk.com/2016/08/25/when-technologies-fail-online-booking-and-smbs/comment-page-1/#comment-5386383
Mon, 05 Sep 2016 19:41:53 +0000http://screenwerk.com/?p=43969#comment-5386383[…] article shows how some systems are failing to do their job effectively and therefore letting the customer and themselves down. As […]
]]>By: Greg Sterlinghttp://screenwerk.com/2016/08/25/when-technologies-fail-online-booking-and-smbs/comment-page-1/#comment-5381558
Mon, 29 Aug 2016 15:53:18 +0000http://screenwerk.com/?p=43969#comment-5381558So would I. Unfortunately I don’t have time to do that investigation. But I’d be happy to republish somebody else’s results.
]]>By: Stephanie Ewenhttp://screenwerk.com/2016/08/25/when-technologies-fail-online-booking-and-smbs/comment-page-1/#comment-5381554
Mon, 29 Aug 2016 15:50:36 +0000http://screenwerk.com/?p=43969#comment-5381554I would love to see a follow up article on what are some of the best appointment scheduling plug-ins for WordPress or CRMs that offer website integration for appointments.
]]>By: Minutive, Vol. 20: Yelp CEO’s Tantrum, Marketing Stack Preferences, and More.http://screenwerk.com/2016/08/25/when-technologies-fail-online-booking-and-smbs/comment-page-1/#comment-5381524
Mon, 29 Aug 2016 15:08:29 +0000http://screenwerk.com/?p=43969#comment-5381524[…] Old School Is Better than New Fail: Why SMBs Must Choose Providers Carefully […]
]]>By: Rich Hargravehttp://screenwerk.com/2016/08/25/when-technologies-fail-online-booking-and-smbs/comment-page-1/#comment-5381104
Sun, 28 Aug 2016 23:19:38 +0000http://screenwerk.com/?p=43969#comment-5381104From an online-consumer perspective, there’s nothing worse than A) a website that’s not “mobile friendly”, and B) a site that doesn’t “work”. Technology is supposed to make our lives easier, right?

When a specific process, command, navigation, request or task is made more complex by poor UX or functionality there’s simply no excuse. I know when I’m faced with this, I have the patience of a mosquito. I’ll try once or twice, and that’s it.

Unlike phone trees, online appointment schedulers can be a great time-saver and serve those that would rather not deal with the “human element”. Fast, simple and seamless. The Apple Genius Bar, Maaco and “1-800 Got Junk” all come to mind – they do a great job with this.

But when these widgets are not integrated (in real-time) with the businesses internal CRM or POS system – they are essentially a non-functioning source of potential poor customer experience (or as you said, a “liability”).

]]>By: Greg Sterlinghttp://screenwerk.com/2016/08/25/when-technologies-fail-online-booking-and-smbs/comment-page-1/#comment-5379855
Fri, 26 Aug 2016 19:22:43 +0000http://screenwerk.com/?p=43969#comment-5379855I’m in a conference right now where we’re talking about putting the customer first. All these technolofies and tools have been developed to reduce costs and the need for human interaction. But that approach is now emerged as a liability
]]>By: Jeffrey Magnerhttp://screenwerk.com/2016/08/25/when-technologies-fail-online-booking-and-smbs/comment-page-1/#comment-5379844
Fri, 26 Aug 2016 19:12:49 +0000http://screenwerk.com/?p=43969#comment-5379844Greg, the same is true for phone trees. When I call a local business, I’m expecting someone to answer the phone. You would be surprised how many coffee shops, hotels, restaurants simply don’t pick up their phone when it rings – or have some silly phone tree that is usually a waste of time.
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