Purpose

The purpose of this article is to provide instructions on how to clear your browser cache and other data information across popular web browsers.

Problem

Over time, web browsers store data after each use. This data includes your browsing and download history. Web browsers use this information to speed up the loading of previously viewed pages by pulling this information from a specific directory located on your computer when a page is loaded. This helps webpages with lots of information or that host a large amount of media to load quickly.

However, with excessive use over long periods of time this temporary or "cached" data can accumulate and result in webpages loading incorrect/outdated information such as web links or login information. In addition, this excessive data can result in a slower web browsing experience since the browser needs to analyze and pull these pieces of data before displaying a web page. To help ensure the best browser experience, you should clear out your browser's data and cache on a regular basis.

How-to Guide

Delete your browsing data on:

Mozilla Firefox

Click the Mozilla Firefox menu (icon with three horizontally stacked lines: ) on the browser toolbar.

Click on Options (icon shaped like a gear) from the drop-down menu that appears.

In the Options drop-down menu that opens, click Privacy & Security. .

In the Privacy & Security window, under the History section, click on the blue font "clear your recent history". This opens a window to select exactly what information you want to clear.

In the Clear All History window, under the Details field, make sure click the checkboxes for "Browsing & Download History", "Form & Search History", "Cookies", and "Cache", are selected. You may leave the other checkboxes set to the default.

Once the options in the Details field are selected, click the drop-down menu next to Time range to clear to choose how much of your history Firefox will clear. To ensure everything is cleared, select Everything.

Finally, click the Clear Now button to complete the process.

Google Chrome

In the top-right corner of the browser window, click the Chrome menu (icon with three horizontally stacked lines: ) on the browser toolbar.

Select Settings, scroll down to Advanced, and select.

Under Privacy and security, click the arrow next to Clear browsing data. A dialog will appear.

From the drop-down menu, select how much history you want to delete. To clear your entire browsing history, select the beginning of time.

Click the Internet Explorer menu (icon shaped like a gear) on the browser toolbar.

Click on or hover over Safety on the drop-down menu, then click on Delete Browsing History. A dialogue will appear.

In the Delete Browsing History window , make sure the checkboxes for "Temporary Internet files and website files", "Cookies and website data", and "History" are selected. You may leave the other checkboxes set to the default.

Once the desired options have been selected, click the Delete button in the bottom of the window to remove all data.

Additional Information

Alternatively, you can use the keyboard shortcut: press Control (Command on a Mac), Shift and Delete simultaneously. This works in all web browsers and makes it so that the dialogue window appears.

]]>Environment

eTutoring, Mac

Purpose

The purpose of this article is to provide instructions on how to batch upload files on a Mac.

Question

Why aren't my batch upload files working properly?

Answer

When creating batch upload files on Mac, the file must be saved as a specific file type or it will not work correctly. After entering in all information, click on "File", "Save As", and select "Windows Formatted Text (.txt)"

If this format is not selected, the .txt file will not include line breaks and the accounts will not be created.

Update History

5/23/2015 – Updated formatting4/13/2011 – Article created

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eTutoring

Purpose

The purpose of this article is to provide troubleshooting steps for issues connecting to the eChat (Adobe Connect).

Question

Why can't I connect to eChat (Adobe Connect)?

Answer

For the Adobe Connect window to appear, you will first need to enable pop-ups. You can do this via your browser's options menu, or by clicking the link into the eChat room while holding the Control(Windows)/Command(Mac) key.

You will also need Adobe Flash player to run chat rooms properly. The link below will bring you to the main download page of the plugin.

During installation, make sure to deselect the option to install anything other than Flash Player, such as the optional Google Toolbar that is included as part of the installation.

Additional Information

You may need to remove any/all previous versions from your computer first, and for which you may require the services of a local computer technician if you are unable to do so yourself. It is OK to have both Adobe Flash Player 17 ActiveX and Adobe Flash Player 17 Plugin installed together - Internet Explorer uses ActiveX and Firefox uses Plugin. Please note that in the previous sentence, the number 17 represents the version of Flash Player and may be different on your machine – as long as it is the most current version.

Update History

Purpose

The purpose of this article is to explain how a user would find the specific institution that they are attending on eTutoring.

Question

There are a lot of listed institutions on the website; how do I find my institution from the list?

Answer

To find your specific institution, first click on the red 'Play' button next to the 'Login Now!' text located on eTutoring's home page. This will bring you to an initial list of institutions and consortiums, or larger groups of institutions. Consortiums will be listed in blue and individual institutions will be listed in black.

If your school does not appear in the first list, it will likely be under one of the various consortiums. Clicking on a consortium link from the main list will open a second list of institutions to the right of the main list. Your school should be located on the right-hand list, provided you have picked the correct consortium.

Update History

5/22/2015 – Updated formatting & information

4/6/2011 – Article created

]]>Environment

eTutoring

Purpose

The purpose of this article is to detail first-level troubleshooting for users unable to login to their account.

Problem

I’m having trouble logging into my eTutoring account. What do I do?

Solution

Before performing any first-level troubleshooting, make sure that the following are in order:

You are at eTutoring and not one of the program’s sister sites.

You are at your institution’s login page.

You have selected ‘Student’ as the account type.

If you are unable to login to your account, please follow the steps below:

All login pages will have steps detailing how to login for that specific institution, including first-time access. Read these instructions before entering any username and password information.

Both username and password fields are case sensitive, so make sure to turn off the Caps Lock key and that your Shift keys are not sticking during the information entry process.

Utilize the ‘Forgot Password?’ button. This will send a brand new password generated by the system to the email account tied to your username, which is typically the email provided to you by the school.

If you are not able to log in with the newly generated password, there will be a point of contact at the school that is in charge of accounts and account creation on each login page. You will want to contact this individual first to ensure that have an account in the system or an active account in the system.

Update History

05/22/2015 – Updated formatting, rephrased information

03/21/2015 - Updated information

07/24/2009 - Article Created

]]>Environment

eTutoring

Purpose

The purpose of this article is to explain the process of getting an eTutoring account created.

Problem

I cannot login and do not seem to have an account in the eTutoring system. How can I get an account?

Solution

All eTutoring accounts are created at the schools, so a student must contact the school directly in order to get an eTutoring account created for them. All of the login pages for each of the school will have an eTutoring representative listed; students seeking an account should contact these individuals for help.

Update History

5/22/2015 – Updated formatting & information

8/23/2009 - Article created

]]>Environment

eTutroing

Purpose

The purpose of this article is to provide information about becoming an online tutor through eTutoring.

Question

I am a tutor and am looking to offer my services through eTutoring. How do I go about inquiring for a position?

Answer

As eTutoring is a national program that is growing in demand, new tutors are always welcomed. However, the Support Center and the CTDLC do not participate in any of the actual tutoring and thus cannot offer any positions to tutors within the organization. If you are interested in offering tutoring services to students via eTutoring, you should direct your inquiry to one of the many schools that currently uses eTutoring.

The quickest way of contacting a school is to click the 'Login Now!' button on the eTutoring home page to pull up the list of schools and consortiums. From here, you can click on any of the institution links found on the first list or within a consortium list to get to the institution's main login page. Each login page has a point of contact that is the eTutoring representative for that institution. Contacting this person is the best way to being the inquiry process.

Update History

5/24/2015 – Updated formatting & rephrased information

6/19/2014 – Article created

]]>Environment

eTutoring

Purpose

The purpose of this article is to explain what subjects are covered by online tutors at eTutoring.

Question

What subjects can I get help with using eTutoring?

Answer

eTutoring offers help for the core subjects taught in most colleges and universities, such as mathematics, language arts and writing. A comprehensive list of all the potentially available subjects can be found below.

Please note that your institution may not tutor all subjects on the list. In order to be sure that your institution offers tutoring in the subject you are looking for help with, check the list that is provided on the login page for your school. If a list is not provided, there is an eTutoring representative listed on the same page that you can contact for more information on the subjects being tutored on eTutoring; additionally, you can check in at your institution's on-campus tutoring center for more information.