Level Sleep Mattress Review

Last Updated on February 1, 2019

Our Review Process | Disclosure

The Tuck team collected and analyzed 102 verified customer experiences from 9 unique sources and spent over 25 hours testing this mattress in our lab for this review. This research is supported by you, our readers, through our independently chosen links, which earn us a commission. Read more about how we’re supported here.

Quick Overview

The TriSupport Mattress from Level Sleep is an all-foam bed constructed with a memory foam comfort layer and a high-density polyfoam support core. The removable, washable cover is made from stretch polyester.

The comfort layer is divided into three sections, or zones, with differing firmness settings. The head of the bed is ‘Soft’ to provide ample cushioning to the neck and shoulders; the midsection is ‘Firm’ for enhanced spine and lower back support; and the foot of the bed is ‘Medium’ for optimal conforming at the hips, which can improve spinal alignment. Overall the mattress has a ‘Medium’ firmness, which corresponds to 5.5 on the 1-10 firmness scale.

In addition to close conforming that targets aches, pains, and pressure points in different areas of the body, the TriSupport Mattress also isolates motion transfer well and produces no noise when compressed. The mattress is suitable for a wide range of sleeper weights and sleep positions.

Read on for our full review of Level Sleep mattresses, including sleeper and performance ratings, the company’s delivery and return policies, and warranty information.

Ratings and Recommendations

WHAT USERS ARE SAYING:Durability for the TriSupport Mattress from Level Sleep appears to be on par with most foam models; the expected lifespan is six to seven years.

Motion Isolation

VERY GOOD

WHAT USERS ARE SAYING:Like most all-foam beds, the TriSupport Mattress absorbs and minimizes motion transfer to a significant extent.

Off-gassing

GOOD

WHAT USERS ARE SAYING:The TriSupport Mattress emits some off-gassing odor, but smells will mostly dissipate in a matter of days.

Conforming

VERY GOOD

WHAT USERS ARE SAYING:The zoned foam comfort layer is designed to provide varying levels of support to different areas of the body; this construction offers close conforming and targeted pressure relief.

Sex

FAIR

WHAT USERS ARE SAYING:The TriSupport Mattress is not particularly bouncy and may not be responsive enough for some couples.

Temperature Neutrality

GOOD

WHAT USERS ARE SAYING:The TriSupport Mattress sleeps hot for some, but body heat retention is no worse than than of a typical all-foam bed.

Edge Support

FAIR

WHAT USERS ARE SAYING:As is often the case with all-foam mattresses, this model has just average edge support but with the varying firmnesses in the comfort layers, it varies depending on where you're sitting/sleeping on the mattress.

Noise

EXCELLENT

WHAT USERS ARE SAYING:The TriSupport Mattress is virtually silent when bearing weight.

What Type of Sleeper Is Best Suited for a Level Sleep Mattress?

Based on our customer feedback, the TriSupport Mattress from Level Sleep has received the following grades among sleepers of different weights and preferred sleep positions. Please note that these ratings are subjective, and that everyone has varying experiences on different mattresses. Sleeper comfort and spinal support are the most important factors when it comes to selecting a mattress.

As you can see, the TriSupport Mattress is most suitable for side and back sleepers, as well as those in the light weight group (less than 130 pounds) and the average weight group (130 to 230 pounds). Additionally, sleepers in the heavy weight group (more than 230 pounds) who prefer ‘Medium’ firmness beds may feel comfortable on this mattress. However, the mattress is only available in one design and thickness profile; sleepers who prefer thicker beds or models with different comfort layers may find this selection too limiting.

Our testing process found Level Sleep mattresses should also be great for you if…

You have a bigger shopping budget, as the mattresses are priced higher than most competing memory foam models.

You want a mattress that conforms closely

You want a mattress that isolates motion well and does not make any noise

What You Need to Know About Level Sleep Mattresses

Construction and Firmness

The TriSupport mattress is designed to provide varying firmness settings to different areas of the body. The head of the bed is ‘Soft’ (3); the midsection is ‘Firm’ (7); and the foot of the bed is ‘Medium’ (5.5). Overall, the bed feels ‘Medium.’

The table below features a detailed breakdown of how the TriSupport Mattress is constructed.

Product Name

Firmness Options

Thickness

Support Core Components

Comfort Layer Components

Cover Components

TriSupport Mattress

10″

7″ HD Polyfoam

3″ Memory Foam

Stretch PolyesterRemovable and Machine Washable

Sizing and Pricing

The table below lists width, length, and thickness dimensions for the TriSupport Mattress in each available size, as well as the current price-points.

Mattress Size

Dimensions

Thickness

Price

Twin

38W” x 75L”

10″

$799

Twin Extra Long (XL)

38W” x 80L”

10″

$899

Full

54W” x 75L”

10″

$1,099

Queen

60W” x 80L”

10″

$1,199

King

76W” x 80L”

10″

$1,399

California King

72W” x 84L”

10″

$1,399

Availability: The TriSupport Mattress is available for purchase on the Level Sleep website, but it is not sold on Amazon.com or through other mattress retailers. Level Sleep also maintains partnerships with chiropractors nationwide; a full map of authorized partners is found on the Level Sleep website.

Trial Period and Guarantee

This sleep trial includes a mandatory 10-night break-in period. Customers will not be able to return the mattress for a full refund until at least 10 nights have elapsed.

Level Sleep will provide a full refund to customers who request mattress returns after 10 nights have elapsed; the company will also arrange for the mattress to be picked up at no extra cost.

An original receipt with proof of purchase is required for all returns and refunds.

Households are limited to one mattress return per year.

Warranty

Level Sleep offers a 11-year limited warranty on all mattresses.

This warranty is entirely nonprorated.

Warranty coverage begins on the date of purchase. Level Sleep will, at their sole discretion, repair or replace mattresses with defects for as long as the warranty is valid.

Mattress owners must ship their mattress to Level Sleep is a defect develops; the company will pay all return shipping costs.

Warranty coverage is contingent on proper foundational support. According to Level Sleep, the mattress must be ‘supported at all times by a proper foundation sufficient to support the weight of your body and the mattress itself, and proper handling.’

Mattress repairs or replacements will neither extend nor replace the original warranty.

The warranty will cover the following defects:

Visible sagging or indentations in the sleep surface measuring one inch (1″) or deeper.

Physical flaws in the mattress materials that cause foams to split or crack.

Flaws in the mattress cover, including torn fabric, unraveled stitching, or broken zippers.

The warranty will not cover the following:

Sagging or indentations that do not measure one inch (1″) or deeper, or normal increases in foam softness. These issues are considered standard wear and tear.

Repair or replacement requests that occur due to changes in the owner’s comfort preferences.

Tears, stains, burns, and other forms of physical damage caused by the owner, as well as damage that occurs due to dampness or mold.

This warranty is exclusively offered to original owners who purchase their mattress from Level Sleep or an authorized brand retailer. Those who buy or acquire their mattress from the original owner or a non-authorized retailer will not qualify for warranty coverage.

Delivery

How is the mattress shipped?The TriSupport Mattress is compressed for shipping.

Where do they ship?Level Sleep ships mattresses anywhere in the contiguous U.S.; deliveries to Alaska, Hawaii, U.S. territories, and international destinations are not offered at this time.

Full shipping details

Delivery Policy

The delivery policy for Level Sleep is as follows:

All standard deliveries are coordinated through UPS or FedEx, depending on the customer’s service area.

In addition to standard delivery, which is free of charge, customers may opt for White Glove delivery. This service includes in-home mattress assembly, packaging waste disposal, and old mattress removal; customers pay a flat rate of $139 for White Glove delivery.

A ‘Mattress Removal Only‘ option is available for $119, as well.

Old Mattress Removal

Old mattress removal is available with White Glove delivery for $139, or as a standalone service for $119; this option is not offered with standard deliveries.

Company Information

Customer Service

7 out of 10 owner experiences show that customers have had a positive experience with Level Sleep, irrespective of whether or not they liked their mattress.

Company History

Level Sleep was launched in 2015.

Physical Stores

Level Sleep does not operate any brick-and-mortar stores or showrooms. However, the mattresses are available to try at the locations of Level Sleep’s authorized sleep partners (most of which are licensed chiropractors).

Find Level Sleep on Social

Other Level Products

How Does the Level Sleep TriSupport Mattress Compare to Other Beds

As any consumer does with a product they’re considering, our mattress assessments naturally involve comparing them with other similar products. Be it composition, firmness, or price, we think it’s important to see how TriSupport mattresses from Level Sleep stack up to other beds.

The TriSupport mattress features a memory foam comfort layer and a high-density polyfoam support core built onto a 10″ profile. Unlike most competing models, the TriSupport Mattress has a zoned comfort layer with different firmness settings at the head, midsection, and foot; this design provides varying levels of conforming and support to these areas. The price-point for a TriSupport Mattress is significantly higher than the cost of an average memory foam mattress.

Check out our selections below if you’d like to see a few comparable mattresses.