Frequently Asked Questions

What are Monthly Active Users (MAU)?

Monthly Active User ("MAU") is an end user of a mobile application that launches the application on a device at least once in a thirty day period.

How long does it take to implement Crittercism?

It takes less than 5 minutes. Crittercism is initialized with one line of code. A few steps and you will start to see monitored data in your portal.

Can I try Crittercism before I buy it?

Yes. Crittercism offers a fully featured 30-day trial of our mobile APM solution. If you end up deciding that you’re not ready for our commercial mobile APM solution, you can use our free mobile APM product, Basic. You can call us at +1 (888) 987-2748 or email us at any time to learn more about how you can improve app performance using Crittercism.

Can I get the Crittercism Executive Dashboard iPad app if I don’t have a Pro Plus or Enterprise subscription?

Yes. The Crittercism Executive Dashboard app is included with a Pro Plus or Enterprise subscription. However, other subscriptions levels can add the app for $5000 per Account per year. The app can then be used by all users for all apps associated with the account. Please contact us for more info.

What happens if I am a Basic tier customer and the number of my Monthly Active Users (MAU) exceeds 30K?

Rest assured, your app continues to work flawlessly as always. Monitoring, collecting and storing performance data consumes resources on our part. Hence, if you are on the Basic (free) tier and your app exceeds the 30K MAU limit, we reserve the right to throttle or drop crash data. We recommend all Basic tier customers to upgrade to a paid tier (Pro Plus or Enterprise) to ensure optimal monitoring and performance of their apps.

Can I upgrade my service later?

Yes. You can upgrade your service by emailing [email protected] or calling +1 (888) 987-2748