Day 6 – The Twelve Days of Freshtivus

December 12, 2011

Welcome to Day 6 of Freshtivus! With the holidays approaching, we’re busy giving away gifts to our fantastic users. We are also following the story of Sam, a small business owner who is struggling with her invoicing and is just discovering FreshBooks. If you missed any part of her story or want to see our previous giveaways, see our past posts here.

In this episode, Sam is getting the hang of using FreshBooks but wonders who she can turn to when she needs help. When you have some questions, who ya gonna call?

Support Rockstars!

But just who are these Support Rockstars? From Dragon Boat racing champion, Grace, to urban explorer Nox, to our fully fledged musical rockstar, Taylor, our dynamic support team is well-equipped to give you an extraordinary support experience. We’re not just speedy at responding to your emails or picking up the phone right away (no robots here, call us and see for yourself!). We genuinely care about being helpful and have fun doing it. Find out what the team is up to by visiting the Tumblr blog.

Watch today’s installment of Sam’s saga and meet members of our fabulous support team plus hear more about the caption contest for the Support Team’s holiday photo!

Enter our contest by leaving us a comment with the perfect caption for our holiday photo, you could win a gourmet food basket! Hurry! The deadline is Dec. 20th!

about the author

FreshBooks is the #1 accounting software in the cloud designed to make billing painless for small businesses and their teams. Today, over 10 million small businesses use FreshBooks to effortlessly send professional looking invoices, organize expenses and track their billable time.