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Product Support Analyst - Enterprise MobileGood Technology

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Description

Good Technology is the leader in secure enterprise mobility solutions on today?s most popular mobile devices?such as iPhone, iPad, Android and Windows Mobile?protecting both company and personal data. An exceptional user experience enhances productivity, wherever people need access. Our customers include more than 4,000 organizations worldwide, including FORTUNE 100? leaders in financial services, healthcare, retail, telecommunications, manufacturing, legal, and government. Learn more at www.GOOD.com.

Job Function:
?Leadership & Problem Resolution: As Production Support Analyst you will be a key contributor to making Good For Enterprise (GFE) a world class enterprise experience for our customers. You will be at the forefront of critical issues facing our customers and will be working with a matrix team of stakeholders (Customer, Sales, Technical Support, and Engineering) to troubleshoot and resolve issues quickly and efficiently.

?Special Projects: Depending on your specific skills, talents and areas of interest, we also require that each of our team members become a subject matter expert in an area aligned with the company?s strategic objectives and take on special projects to improve process, testing methods or cross-training and knowledge transfer.

Required Skills & Experience:
?5+ years of experience in software development.
?Experience, working in a multi-platform, multi-release, distributed development environment.
?Be familiar with the agile, scrum and lead software development methodologies.
?Working with customers to troubleshoot issues in production environments. This includes server and client analysis.
?Have a strong understanding of QA process and test case management in order to provide feedback and fortify validation test plans.
?Proficient in White-Box and Black-Box testing techniques
?Strong problem solving and organizational skills.
?Strong communication skills and customer focused attitude.
?Ability to work independently, as well as in a team environment
?Comprehensive analysis of technical issues, such as:
? System performance analysis
? Design for Testability
? Root-cause of product issues regardless of source (hardware, system, or software),
? Be able to perform log analysis to get root cause of customer issues