Customer SupportManager gets a dailyburst of “Open Cases”for his region. He thenfilters the reports toonly look at OpenCases of StrategicAccounts (Accountsthat have had highrevenue Opportunitiesclosed in the lastquarter).

Premium Support Engineerpopulates a multidimensionalcache in MicroStrategy withresults of a query fromSalesforce’s

Service Module. Hethen uses MicroStrategy VisualInsight’s heat map and othervisualization techniques to spotaccounts with a large number ofhigh pain cases and other trends.All this without having to go backto Salesforce.com