What to Expect with Online Payments
- Customers can expect to see their new account number, now called a customer number, on their statement. Customer numbers have been renumbered using a shorter number. The new customer numbers were first available with the March 2017 billing cycle.
- Statements will be mailed unless a customer selects the paperless billing option after they register their online account.
- Customers will be able to view and pay their statements using our new online service (see below). The service accepts credit cards, debit cards, and checking accounts.

Current Customers Who Want to Pay Online
- Customers who want to receive e-statement notifications and/or pay online must register with our online service.
- Credit card, debit card, and bank account numbers must be entered into the system in order to pay online.
- Recurring (automatic) payments are available and the customer's email address must be verified.

- Customers who pay through their bank’s bill payment system need to make sure their new customer number is included with the payee information.

Enter your First and Last Name (or Business Name) as it appears on your statement.

You will also need the House/Building Number and Utility Account Number (Customer Number).

**Please note, the First and Last Name fields need to be in CAPS. Also, the Utility Account Number or Customer Number should be in the format of ######-###. For example, most numbers will be 001234-000.

How to Make a One Time Payment without Registering

Step 1

On the Home screen, go to Quick Payment.

Step 2

Enter your First and Last Name (or Business Name) as it appears on your statement.

You will also need the Utility Account Number (Customer Number).

**Please note, the First and Last Name fields need to be in CAPS. Also, the Utility Account Number or Customer Number should be in the format of ######-###. For example, most numbers will be 001234-000.