If the Comcast/VOD is available in your area I would think you only need to pick-up your cable card, let the machine do the updates to the most current software, get the card authorized and as long as you've subscribed to a Comcast "package" that includes VOD it will take care of itself. Now if you just did "basic" or a very "low tier" digital package that very well might not include VOD privliges.

It doesn't surprise me that if you walked into a "service center" and asked that question that you would get that response. The service is relatively "new" and I'm sure there's many "service center" employees that it's what they've been told through years of training.

If the most recent software has eliminated most of the "glitches" it's possible but unlikely Comcast might actually promote the service to TiVo owners. If you've got a cable-card there's probably better than a 90% chance I'd think that it's in a TiVo - they know who "we are"!!!

...as long as you've subscribed to a Comcast "package" that includes VOD it will take care of itself. Now if you just did "basic" or a very "low tier" digital package that very well might not include VOD privliges.

That's the problem...they won't even let me subscribe to it. I suppose it might be easier to add it later. I assume that if it WAS on my bill it would be much more difficult to get it off if I have to cancel.