A few weeks ago, we received an e-mail here at Consumerist HQ with the subject line, “Bill Gates screwing a 13 year old.” Well, that couldn’t be literally true, but it was intriguing. Rick was writing on behalf of his grandson, who had saved his money for months to buy a Microsoft Surface that had effectively been bricked by a software update. Microsoft refused to repair it under warranty due to a missing screw, and Rick had spent weeks fighting the company. He turned to Consumerist for help. [More]