you probably wont get an email. I belive they are out of business beacuse I have not been able to get a hold of them to order for months. I have the puppet master and like it, but go with http://www.cowlacious.com/TimerProd.htm, either the pet or the varipet get put on every prop I make. Unless it's something I want complete control over, then I use a efx prop 1.