This refresher program to the Hazard Communication Standard provides a concise overview of the key elements of the standard that any employee, supervisor or contractor who work with potentially hazardous materials should be aware of.

This refresher training program to the Hazard Communication Standard provides a concise overview of the key elements of the standard that any employee, supervisor or contractor who work with potentially hazardous materials should be aware of.

Sometimes we need to discuss 'hard' issues - like setting the record straight. Communicating in these situations is critical to get consensus. This vignette demonstrates the approach to confronting others using good communication - to resolve issues.

Let's face it, bad communication can lead to even worse problems. This video vignette demonstrates how we can overcome workplace issues by taking a step back and working on our communication and interpersonal skills.

As long as there are individuals interacting in the workplace, there is a need for sharpened, effective communication skills to diffuse potential problems, increase productivity and accelerate results.

New Micro-Learning! Diversity is reality. Because social and economic change is coming faster and faster, organizations are understanding the need for cultural competence. We're realizing that if we don't improve our skills we're asking for organizational and cultural gridlock. Creating an inclusive team environment that values diversity helps you achieve our organization’s bottom line.

Good communication skills are vital to being an effective leader. They are especially important when discussing issues affecting performance or work rules with employees. This course provides the tools for handling potentially difficult conversations with employees. It will also help you establish the boundaries that all (especially new) supervisors need to establish.

Our world is changing as a direct result of increasing technology, changing demographics, and the globalization of business interests. This course addresses how different cultures have tendencies that impact communication in global teams. Learning to understand and address cultural differences is key to success in a global community.

Communication is the core one-on-one verbal and written skill a sales person must have to successfully complete customer interactions. This includes telephone, face-to-face conversation skills, and simple writing tasks such as composing an email. Listening skills are also a part of communication. By the end of this course, you will be able to identify the importance of communication, and the techniques for effective communication.

When communicating with others, particularly people from other countries, it is important to recognize when your communication style has become outdated and when it is time to upgrade to a new technique.

While your colleagues in the workplace communicate both verbally and non-verbally, understanding how to interpret their nonverbal communication can be a great advantage. Keep in mind that the meaning behind body language and facial expressions may vary from culture to culture, so it is always good to check for understanding.