Summary

From the Publisher:

The common scenario when a problem arises in an organization is that management find a solution that is localized and focused on solving that specific problem - if your warehouse is failing to deliver on time, you need to address the failure and put it right. However, the problem may re-occur if the management decisions that allowed the difficulty to arise in the first place are not retraced and examined.

Systems thinking is a framework that enables managers to exploit the commonsense, intuitive responses they may already follow when getting to the root of problems or inefficiencies in their organizations. By unravelling decision-making processes in a logical, systematic way, managers can address issues central to their organization, creating far-reaching benefits.

This text is a practical guide to this method, popularized by Peter Senge’s "The Fifth Discipline". It has a readable style, diagrams and anecdotal case studies that provide and explanation of the benefit and “how to” of systems thinking is a business environment. The text identifies areas of action and a seven-step approaaoch to systematic analysis.