In Britain you will find most people are kinder to you if you behave politely,
respecting local people and customs. You may sometimes upset people by things
that you say or do, even if these things seem perfectly normal in your own culture.

Queuing fairly is important in
the UK: if someone was there
before you, let him/her be served first

SMALL TALKWhen you first meet someone it can be difficult to know how to start a conversation,
especially if your first language is not English.
Which topics are safe for small talk?

- Introductions, eg "Hello. May I introduce myself? My name is Mark"
- Travel, eg "Did you manage to find here OK?" or "Did you have
a good journey?"
- Family, eg "How is your family?" (but only if you already know about
the person's family)
- Hospitality, eg "Can I get you something to eat or drink?"
- The weather, eg "It's a lovely day today, isn't it?"
- Holidays, eg "Are you going anywhere this weekend?" or "Are
you going anywhere on holiday this year?"
- Nature, eg "The garden looks lovely, doesn't it?"
- Pets, eg "What a lovely dog. What is his name?" (British people
love dogs or cats)
- General news, eg "What do you think about the recent floods?" (but
safer to avoid gossip and politics)
- Films, eg "Have you seen the film Bridget Jones's Diary?"
- Television, eg "Did you see The X Factor last night?"
- Music, eg "What sort of music do you like?"
- Books, eg "Have you read any good books recently?" (but only if
you know the person likes reading)
- Sport, eg "Have you been watching Wimbledon?" (note that many British
people, especially men, enjoy talking about football)
- Hobbies, eg "What do you enjoy doing in your spare time?"
- Business, eg "How's your business going?" (but only ask if you know
the person has a business)
- Studies, eg "What are you studying?" (but only ask if you know the
person is a student)
- Work, eg "What sort of work do you do?"
- Food, eg "I had a lovely Chinese meal last night - do you like Chinese
food?"
- General matters about the person you are talking to, eg "Have you lived
in this area long?"
- General matters on subjects that you know that interests the person you are
talking to, eg cars, film stars etc

Which topics are best avoided for small talk?

You may need to be careful when you talk about some topics, especially with
people that you've only just met, people who are older than you, people who
appear to have strong religious or political views, or people who may have some
personal problems or sensitivities. For example, be cautious if you discuss
these subjects:

- Age, eg "How old are you?"
- Appearance or weight, eg "You seem to have put on some weight"
- Personal gossip about somebody you know
- Jokes that might offend (especially sexist or racist jokes)
- Money, eg "How much do you earn?"
- Sex (some people have strong religious views about this, or are embarrassed
by the subject)
- Previous or current relationships, eg "Do you have a girlfriend?"
- Politics, eg "Who did you vote for at the last election?"
- Religion, eg "Do you believe in God?"
- Criticisms or complaints, eg "Why is British food so bad?"

There are a number of situations in which it is common to leave a tip
(sometimes called a gratuity), although you should not feel that you
have to do this if you cannot afford to do so or if you were not happy with
the service provided.

- Restaurant or café
Usually people only pay a tip in a restaurant or café when there is a
waiter service (not for takeaway meals or self-service meals). Normally people
add about 10% to the bill and make the amount a whole number of pounds. Check
the menu and the bill to see if a service charge is already included in the
price. For example, it may say: "A discretionary 10% service charge has
been included" or "service is included", or you may just see
that 10% has been added at the bottom of the bill (you can refuse to pay this
part if you were unhappy with the service). If the service charge is not included
the bill may say "Service charge not included" or "Gratuities
are at the customer's discretion".

- Hairdresser's
It is common for people to leave a small tip (maybe one or two pounds) as a
tip.

- Taxi
It is common to add 10% to the taxi fare. For more details about paying for
taxis, see: Travel/Transport/Taxis.
- Hotel
You may want to give a small tip (perhaps 1 or 2 pounds) when a member of hotel
staff gives you a special service. For example, a tip may be appropriate if
a porter carries your baggage to your room when you arrive, if the concierge
helps you (for example by helping you to buy tickets, book a restaurant or plan
your shopping or sightseeing, or by keeping your bags safe before check-in or
after check-out) or if a doorman finds a taxi for you. It is more polite if
you do not show the money when you are giving it - put it in your hand, say
thank you, shake the person's hand and press the money into the person's hand.

Drinking tea
Do not pour the tea from a teapot as soon as it has been made; leave it for a
minute or two.
If the teapot contains loose tea, place the tea strainer onto the cup before pourring.
Milk can be added to the cup either before or after pourring the tea.
Once the teapot is half-empty, or if the tea is too strong for you, pour the hot
water into the teapot.

Eating scones
Use a knife to cut the scone into two halves. Put jam on each side (there is no
need to add butter first), then spread clotted cream on top carefully. Eat the
top and bottom halves separately (do not try to make them into a sandwich). Some
people prefer to add the jam on top of the cream, although this can be more difficult.

Understanding the menu
"Could you explain what ____ is please?"
"Could you tell me what the soup of the day is, please?"
"Could you tell me today's specials, please?"

Using cutlery and platesIn general, if there are several pieces of cutlery, use forks, knives or
spoons on the outside first
If there is a side plate for eating bread rolls, use the plate on your left-hand
side. Put some butter on the side of the plate. Tear bread from the roll, then
add butter just before eating it.
Eat soup quietly, without lifting the bowl off the table.

Eating peas
To be very polite, you should eat peas by squashing them against the reverse
side of your fork

Asking for more
If at someone's home, you shouldn't ask for more unless your host offers it
by asking, "Would you like some more?" or, "Would you like seconds?"
Possible answers include "Yes please", "Just a little bit, please",
or to say no, it is best to say something like "That was lovely, but I'm
full, thank you"

Dinner parties
If you cannot eat a certain type of food or have some special needs, tell your
host several days before the dinner party.
Arrive on time, but try to avoid being early in case your host is not ready.
Take a bottle of wine or some flowers or chocolates to give to the host as soon
as you have arrived.

Going to the toilet
"Excuse me. Could you tell me where the toilet is, please?" (in someone's
house)
"Excuse me. Could you tell me where the ladies / gents is, please?"
(in a cafe or restaurant)

Asking for the bill
"May I have the bill, please?"
If the bill says "service not included", it is usual to add about
10% to the bill.
In some restaurants, a 10% service charge is automatically added to the bill