Monitor your entire IT infrastructure using OpManager,
a powerful Network Monitoring
Software that is tightly integrated with ServiceDesk Plus.
OpManager detects fault and performance problems in your network
and through integration with ServiceDesk Plus, enables automatic
creation of incidents based on pre-defined error conditions.
This alerts the appropriate ServiceDesk Plus technician to
take corrective action.

Features

ServiceDesk Plus offers the following features for easy knowledge
management

Auto ticket generation on failure of network devices or notifications sent by any application.

Benefits

Ability to create Ticket Profiles that can be applied to several devices.

Ability to specify category, severity and technician information at the time of creating the profile. This eliminates the need for the Help Desk analyst to manually look at the ticket and then assign it to the appropriate technician.