New Contact Centre Operator Brings Jobs And Economic Growth

Wellington has scored an early
year economic win with Contact Centres Australia (CAA)
opening their first New Zealand contact centre in the CBD
early in March.

The centre is forecast to create
approximately 100 local jobs by July 2013 and the company
anticipates they will be able to employ up to 200 staff from
across the Wellington region within two year.

CCA is a
well respected operator in the Australian market with a
track-record as a good employer. They employ 550 staff in
Sydney servicing a range of Australian public and private
sector clients, with a focus on NGOs.

Contact Centres
Australia, which will operate here as Contact Centres New
Zealand Ltd, made the decision to locate in Wellington after
several interactions with regional economic development
agency, Grow Wellington.

Grow Wellington highlighted the
region’s competitive advantages over other Australasian
locations, a list which included its vibrant culture of
collaboration, strong telecommunications infrastructure and
high quality workforce.

“CCA dedicated many months to
deciding the best option for opening our first New Zealand
call centre. With the assistance of Grow Wellington we
decided the capital was our preferred option,” says
Benjamin Crabbe, Contact Centres New Zealand
Director.

“We are looking forward to working with great
staff from Wellington. We practice equal opportunities for
all our staff and build teams with a diverse demographic.
Our call centres are enjoyable places to work with a big
emphasis on training and mentoring staff. With the help of
our Wellingtonian people we will be building a call centre
of excellence in the nation’s capital.”

Gerard Quinn,
Grow Wellington CEO is very happy with the working
relationship the Creative, Digital and Services team, led by
team G.M Sven Pannell, has developed with Contact Centres
Australia and Contact Centres New Zealand.

“Choosing
Wellington over any other location in New Zealand proves the
value proposition the region has for both front and
back-office systems in the services sector” says
Quinn.

“Communicating this along with Wellington’s
strengths in innovation and design is a major priority for
Grow Wellington. We’re delighted to see the business
attraction work we are doing bearing fruit so early in the
year.”

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About Contact Centres New
ZealandContact Centres New Zealand will begin to take
and make calls on behalf Australian clients from March
2013. With 10 years’ experience in the Call Centre
industry the three directors and shareholders intend to grow
the business with New Zealand clients.

With humble
beginnings servicing the Not For Profit industry the central
message that CCNZ will bring to the Wellington market is
that good customer service starts at home. CCNZ will be
looking to hire great staff that thrive in a supportive
environment. Our practices of delivering a diverse workforce
into the Call Centre will create jobs for many in the
Wellington area.

CCNZ will leverage a strong telephony
platform currently being used in Australia. With support
from some of the best IT managers in Sydney we will be
offering a centre of excellence for New Zealand and
Australian companies wanting to outsource their Call Centre
requirements.

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