In a service industry like ours, we work with a lot of people. Certain people bring out the best in us; others, not so much. Consider your last difficult workplace exchange. How would that encounter have been different if you had a better sense of your own personality? What if you understood the person you shared the encounter with better?

In my apprentice days, I worked for Marvin Honig, a Hall of Fame copywriter who created indelible commercials for Alka-Seltzer, Cracker Jack, and Volkswagen during the 1960s and 1970s, and who assumed creative leadership of Doyle Dane Bernbach upon legendary founder Bill Bernbach’s death. It was not one of those bloody successions that stain the pages of history and advertising. Bill chose Marvin to carry on in his place.

“The last thing you need to do is see Jim Avery. He’s two doors down.”

That was the department chair’s way of saying that our meet-and-greet was finished and that I needed to go. She was polite about it, but my stomach was still churning from nerves and stress. Thirty minutes prior to this meeting, I had decided to abandon my long-ago-decided path of pursuing an art degree in favor of a degree in advertising because 1) Advertising was the only department that offered a few graphic design courses and 2) the Art department had just royally pissed me off.