Client Care Questionnaire

Please provide us with feedback on our service to you by completing the Client Care Questionnaire.

At MG Group we aim to provide the very best service to our clients and we constantly review our procedures to ensure client satisfaction. To assist us in this process, we would very much appreciate it if you could take just a few moments to provide us with some valuable feedback on our service to you by completing the following Client Care Questionnaire.

First name:

Last name:

Email:

Please enter your main MG Group contact:

Please select the MG Group services you have used:

Accounts

Corporation tax

VAT

Payroll

Book-keeping

Personal Tax Return

Probate

Please tick box to give us your impression of our service to you on a rating from 1 (poor) to 10 (excellent):(Please be sure to tick a score in each category)

Keeping you informed of progress

1

2

3

4

5

6

7

8

9

10

Promptness of response

1

2

3

4

5

6

7

8

9

10

Listening to your questions

1

2

3

4

5

6

7

8

9

10

Clarity of information provided

1

2

3

4

5

6

7

8

9

10

Courtesy and respect

1

2

3

4

5

6

7

8

9

10

How satisfied are you with your current accountant within the MG Group team?