Website, mobile & app

Special assistance

We're dedicated to providing a positive travel experience for all customers. If you have questions or want to make special travel arrangements, you can make them online or call 800-433-7300. For hearing or speech impaired assistance dial 711 to be connected through the National Relay Service.

From the Cars home page, select the My Cars tab at the top of the page. Enter your first name, last name, booking number and click “Go” to the view reservation page. You can then cancel the reservation by clicking on the “Cancel this rental” button at the bottom of the page.

If you need to change your reservation, cancel and book a new car. Cancellation penalties will not apply to car rentals. Tip: Book a new car before cancelling your old reservation in case availability has changed.