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I recently bough a new computer and transferred my Firefox acct. over. None of my passwords made the trip, though. Every time I log into a site, I'm asked by Firefox whether I want it to remember the password, and when I enter yes, it isn't accepted. I tried deleting the key3.db and signons.sqlite files, but it still isn't working.btw I am using Firefox 20.0.1, Win7.

It is possible that there is a problem with the key3.db and signons.sqlite files that store the encrypted names and passwords in Firefox.
Rename the key3.db and signons.sqlite files in the Firefox profile folder.
You can add .old to the file names (key3.db.old and signons.sqlite.old) or move them to another folder to make it possible to undo the action.
You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost.
If that has worked then you can remove the renamed files that are no longer needed.

It is possible that there is a problem with the key3.db and signons.sqlite files that store the encrypted names and passwords in Firefox.<br />
Rename the key3.db and signons.sqlite files in the Firefox profile folder.<br />
You can add .old to the file names (key3.db.old and signons.sqlite.old) or move them to another folder to make it possible to undo the action.<br />
You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost.<br />
If that has worked then you can remove the renamed files that are no longer needed.
See:
* "Troubleshooting" in http://kb.mozillazine.org/Password_Manager
You can use this button to go to the Firefox profile folder:
*Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
*http://kb.mozillazine.org/Profile_folder_-_Firefox

Question owner

Please try the instructions in the article and try to follow the instructions. You cannot just look at the article and say it doesn't apply to me. There is a operating system switcher at the top in which you can change to reflect your operating system. Our system should identify your operating system correctly as Windows 7 unless a modification has been made in the past.

Hi CraigStallone:
Please try the instructions in the article and try to follow the instructions. You cannot just look at the article and say it doesn't apply to me. There is a operating system switcher at the top in which you can change to reflect your operating system. Our system should identify your operating system correctly as Windows 7 unless a modification has been made in the past.

We don't recommend things for you to do if the article doesn't apply to you. If in the case that we did, it was by mistake and because of that, we're all human and we all make mistakes.

The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.

If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. (You'll need to be on the latest version of Firefox to submit feedback). Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues.

We don't recommend things for you to do if the article doesn't apply to you. If in the case that we did, it was by mistake and because of that, we're all human and we all make mistakes.
The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.
If you want to leave feedback for Firefox developers, you can go to the Firefox ''Help'' menu and select ''Submit Feedback...'' or use [https://input.mozilla.org/feedback this link]. (You'll need to be on the latest version of Firefox to submit feedback). Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues.

Question owner

Okay, I had some time off work today, so I decided to get serious about this situation. I tried clearing my cache completely, running Firefox in safe mode, deleting Firefox from the Program Files (x86) directory and reinstalling it, and resetting Firefox. And I still can't save passwords in Firefox. The only passwords I can save are saved by the websites themselves. So what am I supposed to try next??

Okay, I had some time off work today, so I decided to get serious about this situation. I tried clearing my cache completely, running Firefox in safe mode, deleting Firefox from the Program Files (x86) directory and reinstalling it, and resetting Firefox. And I still can't save passwords in Firefox. The only passwords I can save are saved by the websites themselves. So what am I supposed to try next??

Clearing cookies will remove all specified (selected) cookies including cookies with an allow exception that you want to keep.

I'm still not sure if you are talking about saving passwords in the Password Manager or that you want websites to remember you.
Can you clarify that?
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Note that website may be using autocomplete=off to prevent Firefox from saving and filling the name and password.
You can remove autocomplete=off with a bookmarklet to make Firefox save names and passwords and other form data.
*http://kb.mozillazine.org/User_name_and_password_not_remembered
Websites remembering you and automatically log you in is stored in a cookie.
*Create a cookie 'allow' exception to keep such cookies, especially for secure websites and when cookies expire when Firefox is closed.
*Tools > Options > Privacy > Cookies: Exceptions
In case you are using "Clear history when Firefox closes":
*do not clear the Cookies
*do not clear the Site Preferences
*Tools > Options > Privacy > Firefox will: "Use custom settings for history": [X] "Clear history when Firefox closes" > Settings
*https://support.mozilla.org/kb/Clear+Recent+History
Note that clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, and passwords.
Clearing cookies will remove all specified (selected) cookies including cookies with an allow exception that you want to keep.