The agency was OK up to the point when move out notice was given. We have given a 2 months notice as contractually obliged. We ordered a professional house clean and also did carpet cleaning. Then only 10 working days after moving out date the agency got back to us that they are planning to do some deductions from the deposit. They didn't really indicate the total amount of deductions and clarify for what for. Initially they wanted to clam money for a carpet cleaning of a stain which was left b... read full review

What agent could do to change your mind?

1. More proactive interaction and facilitation of quickest resolution including interests of both parties (landlord/tenant)
2. No delays and quick payment of non-disputed deposit amount
3. Not making attempts to do maintenance work on tenant\'s account