Complete your transfer easily and speedily

Schedule your payments

Your Face is your password

Your facial features and fingerprint gives you secure access to your account!

Complete your transaction with only 3 simple steps

Smile. Blink. Transfer

Freedom of Banking

Manage any of your accounts directly from your phone

Manage your debit & credit card

Activate a new debit card or block a credit card for personal reasons are doable anytime and anywhere.

Track and redeem your Gulf Points

View your points and redeem them for FREE flights.

Locate us

Locate Gulf Bank branches and ATM’s with our Geo-location feature.

Track and redeem your Gulf Points

Usage Tips

Right

Account Registration

Make sure that you have already registered your fingerprint or your Touch ID on your phone before you start the biometric registration.

Sufficient Light

Make sure that there is enough light during the face scanning process.

Face Angle & Expression

Scan your face by looking at the camera at an angle that shows your entire face. Make sure that your facial expression remains the same during each registration to avoid any issues while logging in.

Face The Camera

Look at the camera and choose “Enroll” to save your facial imprint.

Optional Password Login

The Mobile Banking app will prompt you to set up the finger scan before going forward with biometric registration. Alternatively, you can login with password authentication if your phone does not have the fingerprint scan option.

Wrong

Light: Too Much or Too Little

During registration, your surroundings should not be too dark or too bright.

Maintain Your Angle

The app will not recognize you if you change the angle in which you hold your phone when trying to login.

Hold Steady

The app will not recognize you if you change the position of your face when trying to login.

Sharing IBAN certificate

Copying IBAN

Sharing transaction confirmation

Statement Sharing

Gulf Rewards

Al Danah Certificate

Al Danah Chances

3 Steps to complete your transaction: Smile. Blink. Transfer

FAQs

What is the difference between SMS Banking Service and Mobile Banking app?

SMS Banking Service is Gulf Bank’s alert service (also known as a push message) that alerts you of any transactions on your accounts (e.g. point of sale purchase, account credit, account debit, ATM withdrawals, and others).
Mobile Banking app allows you on the other hand to access your accounts via your smart phone to perform an array of transactions (transfers, view account statement, payments, and others).

Why do I need a Mobile Banking app?

Mobile Banking app offers a secure and convenient way that enables you to conduct your banking needs on the move directly from your smart phone. You can now bank with confidence knowing that your transactions remain safe with us.

What are the new features in the Mobile Banking app?

There are a number of new; enhanced and unique features that have been implemented to the new Mobile Banking app. Listed below are a few:

You can now login, authorize transactions with the new biometric authentication which involves facial recognition in addition to Touch ID capture

You can process ad-hoc transfers, where you don’t have to save a beneficiary prior to initiating a transfer

Upon completing the transfer, you may decide to save the beneficiary or not

Where IBAN is mandatory, upon entering the correct IBAN, the beneficiary bank details like name, address, are populated automatically. You will only need to enter the beneficiary name and your contact number to proceed with the transaction

You may print or share information like IBAN, transfer receipt, and others

Open accounts like Al Danah and E-Savings

Apply for Debit/ATM card

Redeem Gulf Rewards points; and others

Can I use Gulf Bank NEW Mobile Banking app outside of Kuwait?

Yes. You can use Gulf Bank Mobile Banking app anytime and from anywhere in the world as long as you have access to an Internet connection.

Who can apply for this service?

Any Gulf Bank customer with an active ATM/Debit Card can register for this Mobile Banking app.

What are the prerequisites for using the Mobile Banking app?

You will need to have a smart phone, supporting iOS and Android platforms and have internet access.

Upon downloading the app into your smart phone, you will need to register to start using the Mobile Banking app by providing the below information:

Enter your ATM/Debit card number

Enter your ATM PIN number

Create an alphanumeric password from 7 to 10 characters, or enter your existing password if you are already registered to our Online Banking Services.

Check the Terms & Conditions box

If this is your first time to register, an activation code will be sent to your pre-registered mobile number. Upon receiving it, enter the code and complete the registration.
Biometrics steps will begin:

Ensure that you have setup the ‘Touch ID’ (fingerprint scan) on your phone.

Put your face in the frame, blink and smile at the camera to capture your facial points.

Tap on the “Enroll” button.

How do I login into the Mobile Banking to access my account information?

Once you complete the registration, you can scan using Touch ID; blink and smile at the camera to start the Gulf Bank Mobile Banking app.
Or use your registered password to log in.

What if I don’t have my mobile number registered in my Gulf Bank account?

You can call 1805805 to subscribe to our SMS service, or activate your account for Mobile Banking usage.

How do I login into the Online Banking to access my account information?

Once you complete the registration, you can scan using Touch ID; blink and smile at the camera to start the Gulf Bank Mobile Banking app.

Can I use the Mobile Banking service without downloading any application?

Yes, you can use your smart phone’s browser by visiting to access the browser friendly version of Mobile Banking app. [Include URL here]

What are the charges for the Mobile Banking app?

There are no charges for the actual Mobile Banking app itself. The fees, if any, are our existing charges such as KD0.500 to transfer funds locally, KD 3.000 for international transfers, and others. [Link to fees and Commissions list]

How can I activate the Mobile Banking service?

Mobile Banking service is available for all customers who have an active Debit/ATM card and ATM PIN number. You can now register to Mobile Banking Services independently without having to register online first.

Can I change my Mobile Banking password?

Yes, you can change your password by tapping on “Profile” option in the main menu, and choose the option to change your password. Follow the prompted steps to complete.
Note: Any change you make in the password will be reflected in Online Banking password as well.

What should I do if I have forgotten my password?

If you forgot your password, please choose the “forgot password” option on the landing page. The system will request you to provide your ATM/Debit card number and ATM PIN number. Upon, providing this information, the system will allow you to reset you to password.

Will my access be locked after multiple unsuccessful attempts? How can I get it unlocked?

To ensure your security, access to your account will be locked after 3 unsuccessful attempts. You can have it unlocked by calling our Customer Contact Center at 1805805.

What if I lose or change my mobile?

If your mobile is new or compromised, you will need to login to your Online Banking and delete the registered device under “Profile > Biometrics”, which will display all devices registered with your Mobile Banking service. Upon deletion, you can download the application into your new mobile phone and register again.

What if my mobile phone switched off during a transaction?

If you have clicked on ‘confirm’ to proceed with the transaction; then your transaction will be processed. (You may verify the transaction details by viewing the transaction details).

Is it safe to use Biometrics?

Using biometrics is very safe. Biometric registration is based on both your fingerprint and your facial features, together! No one can use your biometrics expect you.

What devices will biometrics be available on? What devices will biometrics be available on?

Biometrics can work on any device with enabled fingerprint features, with a front camera.

How will Gulf Bank use the data from Biometrics?

Gulf bank will not use the data as they are safely encrypted and saved.

Can I de-register/re-register my biometrics?

Yes. You can do that through www.e-gulfbank.com. Login to your user, go to profile, and then go to authorized devices, and de-register.

My biometrics is not working.

There are some times problem caused by the light of the place you are in is may be too light or too bright. Also, face accessories like glasses, would disrupt the biometric login process.

What if I am in a hurry and do not have time to re-register the biometrics?

You can always use your normal password in case of any emergency.

Biometric registration – Will the system still recognize the facial points and expression in 10 years from now?

The best practicein case of using facial capture as a biometric is that this is refreshed every 3 years - maximum every 5 years.

What are the minimum requirements for registering to Biometrics?

The minimum requirements for registering to Biometrics are:

Your phone must have Finger Print/Touch ID and front facing camera

iOS – Version7 and above

Android – Version4.3 and above

However, for mobiles with earlier versions of Android and/or phones that do not support Finger Print/Touch ID and/or phones without a front camera, you can still download and use the Mobile Banking service with traditional password authentication to login.

How do I setup the Finger Print/Touch ID on my phone?

For iPhone:
You will need to go to Settings, choose Touch ID & Passcode. The system will ask you to enter the passcode you have already setup to unlock the phone. You will then need to follow the instructions to setup the Touch ID on your iPhone. You may use this to unlock your phone and is one biometric step in opening the GB Mobile Banking App.
For Android:
You will need to go to Settings, choose Lock Screen and Security. Then select Finger Prints under Security. The system will ask you to enter a passcode or draw the pattern you have already setup to unlock phone. Then you will need to follow the instructions to setup the Finger Print. You may use this to unlock your phone and GB is one step in using the Mobile Banking App.

What if I don’t setup the Finger Print/Touch ID, can I still login using the biometrics?

You will need to setup both Finger Print/Touch ID and facial scan to complete the biometric registration.

What if my phone does not have the Finger Print/Touch ID?

You will not be able to register for biometrics; however, you can login with your password.

How do I capture the facial recognition part of the biometric login?

You will need to look at the camera and choose enroll to save your facial imprint. It’s important that there is adequate lighting when doing your facial imprint.

What if I scanned my face in a dark room or under bright light, will I still be able to login?

You will need to ensure there’s sufficient light when registering facial expression (it cannot be too bright or too dark). This will ensure that you will not face any difficulty when you try to login due to lighting issues.

I have completed the biometric registration and the system is not allowing me to login.

You will need to place the finger in the correct position for the phone to recognize you as an authorized user. Upon authorizing the Finger Print/Touch ID, you will need to ensure that you remember your expression and position of the camera on your face when registering to login successfully.

Biometric registration – Will the system still recognize the facial points and expression in 10 years from now?

The best practice is, if using facial capture as a biometric that this is refreshed as a maximum every 5 years, however, the recommendation is to re-register Biometrics every 3 years.