With the Casper Suite, updates become routine. You will not only keep up with you organization's needs, but can lead the way in helping the organization get the most out of its technology investment. An end user can contact the Help Desk and the Casper Suite can be used to immediately push out an IT fix. IT administrators can set up management policies that automatically distribute fixes to the appropriate groups, without any intervention from the end user. Or you can make new software, updates, support tasks, content, and profiles available via Self Service, allowing the end user to update the device on a personal schedule.

Self Service: extend and centralize IT support.

In 2009, we introduced the first self-service app store for Mac that allowed end users to download and install software on their own schedule. Since that groundbreaking introduction, the Casper Suite's Self Service has evolved into a sophisticated one-stop-shop for software, updates, troubleshooting tasks, and content for Mac, iPad, and iPhone. While the capabilities of Self Service vary according to device class, Self Service is optimized for each operating system, with an ever-expanding set of functions. The consistent, centralized Self Service portal is the first stop for support, empowering end users, minimizing downtime, and maximizing IT effectiveness. Learn more.

Publish self published books to your internal catalog created at your school or
business for users.

Self Service: iPad

Policy-based distribution: behind-the-scenes automation = IT magic.

When IT support is good, end users thank you. When it's great, they don't even know you're there. With the powerful policy engine of the Casper Suite, you can truly become the ghost in the machine that installs software, runs updates, and distributes content without any interaction from the end user. Things just happen. Devices just work. When you combine policies with smart groups in the Casper Suite, you unlock a world of automation that is unparalleled. For example, you can build a smart group that includes any computer that does not have the current, approved version of Microsoft Word. Anytime a computer enters that smart group, a policy is triggered that automatically updates the software on that computer—without IT or the end user touching anything. With policies in the Casper Suite, the limits are all in your imagination. Learn more.

Choose which events will trigger the policy.

Determine how often you want the policy to run.

Specify what date and time you want the policy to begin and end.

Policies: overview

Select packages from your software repository for deployment. They can be sourced from the Mac App Store, supplied by vendors, or created yourself with
Composer.

Bind Mac to Directory Services via a policy. Once they are in the system, Directory binding can be automated anywhere in the world.

Policies: directory binding

Policies are the most flexible way to set up any automation in the Casper Suite. If you need to perform a task hundreds of times, let policies be your automating, robotic friend.

Policies: lists

Apps and applications:

purchase, license, and distribute the software your users need.

For years IT has struggled to provide end users the software they request to do their job, while at the same time making responsible purchasing decisions for the organization. At times it can feel like a losing proposition. The Casper Suite can help make this tension go away by simplifying distribution and making software tracking automatic. No matter what type of Apple device you are supporting, you can use the Casper Suite to distribute apps and applications to your end users remotely and automatically. The Casper Suite will not only distribute the software but will also track software installed on the device, correlate installed software with Apple Volume Purchase Program (VPP) codes, or maintain licensing information from other vendors. It can even track how much your Mac users are using the software installed on their devices. This allows you to provide top-notch service to your end users while controlling organization costs. Now that's a win-win. Learn more.

Printing:

making a simple task simple again.

You'd think in the 21st century that making sure end users can print from their computers would be a no-brainer. Unfortunately, the countless number of printers and drivers out there continue to make enabling this service harder than it should be. With the Casper Suite this task is easy. Simply install your organization's printers once and the Casper Suite will create a deployable object for that printer. When that's done, you can distribute that printer at imaging time or via a policy, Self Service, or the Help Desk. You can even make policies automatically install the right printers when a computer appears in a certain subnet, so that as your users move around they always have the nearest printer available. Welcome to the 21st century. Learn more.

eBook distribution: curating centralized content.

iPad and iPhone are increasingly used as reading devices, with many eBook formats beautifully supported. Schools and businesses are beginning to understand the power of using these devices not only as communication and productivity devices, but also as readers of both commercial and in-house content. At JAMF Software, we recognized this potential early on and have been adding features to the Casper Suite to simplify the distribution of eBooks. It's easy for IT to upload eBooks and distribute them via Self Service to the appropriate groups of users. The Casper Suite's Self Service interface has a dedicated spot for all the eBooks available to an end user. And downloading them is simple—just tap the book and it will be downloaded and automatically opened in the iBooks app. With the Casper Suite your organization can start using eBooks to replace corporate manuals, handbooks, educational materials, and other important content. The future is now. Learn more.

Curate and publish your own eBooks with Self Service and its eBook catalog. It's easy to take self-published materials and deploy them to every Mac, iPad, and iPhone in your school or business.

Publish self published books to your internal catalog created at your school or
business for users.

Self Service: eBooks

Help Desk:

responsive and remote IT support.

As IT departments evolve, the goal is to minimize downtime and emergency fixes with proactive support and maintenance. But no matter how advanced our IT plan is, the need for a responsive Help Desk remains in most organizations. With the Casper Suite for Mac management, the Help Desk can use all of the tools and resources available for policies and Self Service in an immediate, remote help model. The Casper Remote application allows authorized administrators to remotely observe and control client computers for troubleshooting, as well as to immediately initiate a fix or distribute a software package. When an unforeseen need arises, the Casper Suite is there in full force to get the end user back on track. Learn more.

Web-based console:

great service for end users, centralized access for you.

One of the questions we always answer at JAMF Software is: "Do I need a Mac to run the Casper Suite?" And the answer always surprises them: "No!" We love Macs, but we know that IT professionals use many tools to do their work. The Casper Suite is designed to run on multiple server platforms and primary access is through a web-based console. While certain logical functions do require a Mac—such as building software packages for another Mac, remote observe and control, or imaging a new Mac—most functions for Mac support and all functions for iPad and iPhone support can be performed through a web browser. Administrators use centralized credentials to log in to your JAMF Software Server (JSS) via a web browser so they can provide support wherever they are from any device with a web browser. We used to call it "couchware"—now we call it "anyware". Learn more.