Tennessee Lands New Customer Service Center

May 3, 2016

Tennessee Lands New Customer Service Center

Empyrean Benefit Solutions, Inc. will locate a new customer service center in La Vergne, TN. The Houston, TX-based benefits engagement technology and service company will invest $2.9 million in the new customer service center operation, creating 120 jobs in Rutherford County.

Empyrean created a client-adaptive technology platform to increase customer efficiency and reduce administrative costs. Empyrean is unique among leading benefit administration providers in assigning dedicated service teams to its clients, with all primary services staffed 100 percent in the United States. The dedicated service model, which provides continuity from day one of the client relationship throughout its lifetime, fosters a close and enduring partnership and builds deep understanding of each client’s business objectives, plan design and operational processes.

“Our La Vergne center allows us to achieve several goals,” said Empyrean’s co-founder and CEO Richard Wolfe. “The expansion allows Empyrean to provide services across multiple delivery centers and access talent to support demand for Empyrean’s technology and capabilities to manage health and benefits programs and the compliance requirements associated with ACA (Affordable Care Act) for employers, brokers, consultants and carriers.”

The La Vergne facility is Empyrean’s secondary customer service center and will be used to serve new markets. Empyrean chose La Vergne as its location for this new facility because of its world class infrastructure and communications, strength in medicine and education and attractive culture and lifestyle.

State and local leaders thanked Empyrean Benefits for choosing La Vergne for its new customer service center.

“We appreciate Empyrean for choosing to invest in Tennessee and for the new jobs that will be created in Rutherford County,” said Gov. Bill Haslam. “It means a great deal when a company chooses to start new operations in our state, and we look forward to building a strong partnership with Empyrean in the years ahead as we strive to make Tennessee the No. 1 location in the Southeast for high quality jobs.”

“I want to welcome Empyrean to Team Tennessee and thank them for choosing to locate in Rutherford County,” said Tennessee Economic and Community Development Commissioner Randy Boyd. “More than 85,600 Tennesseans work at more than 2,600 locations in the business service sector, and we appreciate Empyrean for strengthening this sector by creating these valuable jobs for Rutherford County.”

“It’s no surprise that when deciding where to locate in Tennessee, the leaders of Empyrean Benefit Solutions chose Rutherford County,” said Destination Rutherford Chairman Bill Jones. “We are thrilled to welcome this innovative company and congratulate them on their decision to add 120 jobs to our community.”

“TVA and Middle Tennessee EMC congratulate Empyrean Benefit Solutions on its decision to locate in Rutherford County,” said TVA Senior Vice President of Economic Development John Bradley. “Attracting quality jobs and investments in our region is a fundamental part of TVA’s mission of service. We are proud to partner with the Rutherford County Chamber of Commerce, Rutherford County and the City of La Vergne to further that mission and help facilitate Empyrean Benefit Solutions’ new location decision.”

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