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Ask Andy Your Own Question

Andy, Computer Consultant

Category: Computer

Satisfied Customers: 5316

Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

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I need to delete a program on my computer, From Doc To PDF

Customer Question

I need to delete a program on my computer, From Doc To PDF by MWJA: What device or product does this involve?Customer: It was a program to get free pictures to color, about fairies. I went to download it on my computer and now I can't get back to my home page or mail. I go to uninstall follow the directions, I do follow directions but the screen with that From Doc To PDF comes up and I can't do anything.JA: Are you logged into your email account on any other devices?Customer: no, I have just been on the computer. I have Enternet Explorer and Google Chrome.JA: Do you have security questions or a phone number on file to help reset your password?Customer: noJA: Anything else you want the Email Expert to know before I connect you?Customer: I don't think so, just that I'm not real computer savy.