Our Story

From the original WordPress support company to digital agency.

Our Story

We just started helping people...

Valet, originally WP Valet, was born from the need to provide quality ongoing WordPress support. Mason James was in the business of building websites for clients. Typically most folks move on after launching a website but Mason noticed that the bigger businesses kept coming back to ask questions or request tweaks and updates. That’s when he realized there was a big hole in website services no one had filled yet.

After a website is launched, who’s taking care of it?

Not long after he realized the opportunity in front of him he asked Kimberly Lipari to help him build a service based around the concept of ongoing website care. Mason and Kimberly both had a passion for solving problems and working with people so it was an ideal partnership. Valet has been their focus ever since.

Our Culture. Passionate and Involved.

Our Values

Leadership

We are a team of leaders. Every member of our team is proactive and engages in delivering products and service we stand behind. From management, to developer, to creative, each person can speak thoughtfully to their portion of any project and takes the initiative to provide best-in class service to our clients.

Integrity

We consistently deliver on our word. We bring the highest levels of honesty and authenticity to every interaction. Integrity fosters healthy communication, proper expectations, and loyalty that ultimately creates long-term, meaningful success for our clients and for ourselves.

Excellence

We provide world-class results using the best approaches for each specific client. We listen and engage, surpassing client expectations, to identify and fulfill expressed and unexpressed wishes and needs. We understand the importance of meeting your goals in their entirety.

Humility

We recognize that the world of technology and strategies for success are continually changing. To adapt we maintain a posture of learning – both from our own experience and others. We balance confidence in tried and true practices with the desire to grow and improve and help our clients do the same.

Tenacity

We are committed to results. We take on the most difficult and complex tasks and do not rest until the solution is developed and executed properly.

We are volunteers, writers, presenters, and more. Our team is engaged in the tech community that fuels our clients' businesses. We have a passion for learning and solving problems that existed before we became Valet.

We love what we do, and the fact that we can help our clients find win after win while doing it is just icing on the cake.