Your Tenancy Agreement

Your Agreement With Us

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Your Tenancy Agreement is an important legally binding document that details your rights and responsibilities as a tenant. If you have any queries about the agreement you should call our connect service on 0300 111 1133. You can also view our Tenancy Quick Start Guide for a quick introduction to your tenancy.

Types of Tenancy

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Assured Tenancy - This is the usual tenancy agreement given to new tenants who have been with us for over a year

Assured Shorthold Tenancy - This is the usual tenancy agreement given to tenants living in households that we manage for another landlord

Your rights

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The rights you have under your tenancy agreement depend on the type of agreement you have been given. You will normally need our permission to use these rights. Contact us if you need further advice about this.

4. Can I swap my home with another tenant?

5. Can I buy my home?

If you are an Assured Tenant you may have the right to buy your home. This scheme offers housing association tenants a fixed discount on the open market value of the property.

Access to this scheme depends on how your home was funded when it was originally built or refurbished. You must live in a property that was built or refurbished with a Social Housing Grant, and where grant confirmation was received on or after 1st April 1997.

6. How do I end my tenancy?

If you have decided to move out, you must tell us in writing, giving us at least four weeks notice. You must also provide a forwarding address where we can contact you.

Data Protection

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Under the Data Protection Act, you have the right to inspect and check details we hold about you on computer or on file. (There may be a charge for this.) The only exception to this is confidential information provided by third parties.

If you wish to see this information please make your request in writing to us. You will be asked to provide identification before you can see the information. This is to protect your privacy. If you believe our information is incorrect you have the right to ask us to amend our files or record your disagreement.