FAQ

Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.

You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.

Q. I forgot my Password for my account. What should I do to retrieve it?

Click on “Lost Password?” and fill your email that used to register the account in the box.

Click Submit.

A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.

- Please send an email to our customers service email at 101shop.my@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are paid but yet shipped are allowed to be cancelled by customer with 90% of payment will be refunded.

- Orders that are in shipping or shipped cannot be cancelled.

Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia (RM)

Q. How long does the delivery usually takes?
Delivery usually will takes about 2 to 4 working days to West Malaysia and 4-18 working days to East Malaysia.Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to 101shop.my@gmail.com for us to clear your doubts.