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Currency The Citadel Theatre deals only in Canadian currency.

Wheelchair/Accessibility Seating Our theatres are accessible for wheelchair patrons and patrons with impaired mobility. There are a limited number of wheelchair/accessibility seats in each theatre. Please call our Box Office at (780) 425-1820, when booking or exchanging your tickets to inform them of your specific needs and we will do our best to accommodate your request.

Babies and Young Children The Citadel Theatre does not allow babes-in-arms or children under five years of age into our theatres. Please see individual play descriptions for specific age recommendations.

Audience Advisories Some of our plays are intended for mature audiences. Please check with our Box Office if you require additional information regarding the content of any or our plays.

Final Sale All tickets purchased are final sale. No refunds or transferrals.

Ticket Pick-Up Tickets purchased online may be picked up at the Citadel's Box Office during regular office Hours or Before the show. If you plan to pick up your tickets the day of your show please be sure to arrive 1/2 hour early. If you selected the "mail me my tickets" option you should receive your tickets within 4-6 business days.

Latecomer/Reentry Policy If you arrive late to your performance you will be seated at the first appropriate opportunity in latecomer seats. If you must leave the theatre during a performance you will not be allowed to return to your seat until intermission. Please note select shows have a strict no re-admittance policy. For shows with an intermission, you are welcome to move to your assigned seat at that time.

Experiencing Any Difficulties?If you are having any trouble finding seats in a specific area or at a specific price please feel free to call the Box Office during our normal business hours at (780) 425-1820.