Uncle Bob's Cares WhatOur Customers Think!

244 Customer Ratings

(4.6 out 5)

Helpful/Friendly Staff

4.7

Appearance/Cleanliness

4.7

Expectations

4.5

Satisfaction

4.6

Likely to Recommend

4.7

64 Customer Reviews

4.8 out of 5 stars

By Najm

Norfolk, VA

July 28, 2015

I was very pleased the the Manager at the my location. He was honest, attentive, and personable. Having worked as an assistant manager at a local storage facility, I made the choice to stay at Uncle Bob's because of the awesome customer service experience I had.

Staff

5.0

Cleanliness

4.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.7 out of 5 stars

By Ashley

Virginia Beach, VA

July 24, 2015

Your staff was incredibly friendly, helpful and accomedating. I'm very happy I chose to store my things here; I am confident I made the right choice.

Staff

5.0

Cleanliness

4.7

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Monica

Virginia Beach, VA

July 24, 2015

You all are awesome! I wish I had found you years ago!!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Jason

Norfolk, VA

June 25, 2015

Everything was great. I've used this location before and am a returning customer.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By George

Pace, FL

May 27, 2015

Everyone was eager to help and fun to deal with. I might bring my lunch one day and hang out for awhile,

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.7 out of 5 stars

By Anonymous

Norfolk, VA

May 26, 2015

Very good pricy and the staff gave me the feeling that they all wanted to help me.

Staff

5.0

Cleanliness

4.7

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Ebony

Rocky Mount, NC

May 26, 2015

Very friendly, resourceful, affordable and knowledgable.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Aulbrey

Norfolk, VA

May 4, 2015

I use the navel base rd location in Norfolk and they are always polite and quick to help with any questions or concerns I have. I can pay online but I love going in to pay because I always leave smiling.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Robert

Norfolk, VA

May 3, 2015

I really enjoyed talking with the rep - he was the manager and was very efficient - gave me a tour around the facility showing me the security and showing me the best ways to park my boat

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.0 out of 5 stars

By Jesse

Norfolk, VA

April 28, 2015

I am just storing my truck there as I am on deployment. So we will see what I actually think when I return to see the shape of my truck

Staff

4.0

Cleanliness

4.0

Expectations

4.0

Satisfaction

4.0

Recommend

4.0

5.0 out of 5 stars

By Donnie

Norfolk, VA

April 27, 2015

Nice place

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Joan

Norfolk, VA

April 27, 2015

Workers were very professional and friendly and explained the contract thoroughly they also gave good advice about locks and mattress covers

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Joseph

St Louis, MO

April 13, 2015

Excellent and very helpful.

Staff

4.8

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Jill

Norfolk, VA

March 27, 2015

Everyone(Bart, Stephanie, and Lindsey) were all so helpful and pleasant to me. In addition, each one gave very important information about the service and products. I have told everyone I know about the service and people.what s great place.;-)

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Arthur

Norfolk, VA

March 8, 2015

Easy seamless experience almost as if the storage unit was in my back yard...Very satisfied

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By James

Virginia Beach, VA

January 24, 2015

My kudos to the staff at this Uncle Bobs!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Chelby

Seymour, TN

December 30, 2014

Our entire time here was perfect!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Joseph

Norfolk, VA

December 30, 2014

The staff is incredible! Great care is taken to ensure that our needs are met and exceeded. I wouldn't use anyone else.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.7 out of 5 stars

By Robert

Norfolk, VA

December 23, 2014

An excellent manager, Bart, at the Naval Base Road facility. Probably the best all around manager I have ever encountered at any storage facility. Give the guy a RAISE.

Staff

4.5

Cleanliness

5.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Damon

Norfolk, VA

December 19, 2014

Great example of great people delivering great customer service!

Staff

4.8

Cleanliness

4.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Kenneth

Norfolk, VA

November 26, 2014

We appreciate a safe place to store our belongings and the convenient reminds for billing.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Rosa

Norfolk, VA

November 26, 2014

I received excellent service

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.4 out of 5 stars

By Enrique

Norfolk, VA

November 22, 2014

Good services.

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

4.0

Recommend

4.0

5.0 out of 5 stars

By Ricky

Durham, NC

October 28, 2014

the representative was very helpful and professional and knowledgeable.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Racheal

Norfolk, VA

September 23, 2014

everything is great

Staff

4.8

Cleanliness

5.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Frank

Norfolk, VA

September 17, 2014

I was greeted very nicely and the service was top notch.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

3.0 out of 5 stars

By Christopher

Norfolk, VA

August 27, 2014

On two occasion I could not get access through the gate , this within itself caused me to be late for my jobs.the last time I had to jump the fence because getting someone on the phone was not possible.I needed my equipment s for work

Staff

3.8

Cleanliness

5.0

Expectations

2.0

Satisfaction

1.0

Recommend

3.0

5.0 out of 5 stars

By John

Natchez, MS

August 9, 2014

Great job!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Oliver

Norfolk, VA

August 6, 2014

I have been with this company for over a year and so far so great.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.6 out of 5 stars

By Arthur

Norfolk, VA

August 2, 2014

I am encouraged to rent with uncle in the future.

Staff

4.8

Cleanliness

4.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Cleveland

Norfolk, VA

June 27, 2014

Great place to store my personal and business items. I would recommend them to anyone.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Eugene

Norfolk, VA

May 25, 2014

I have recommended Uncle Bob's to a number of family and friends in the last 4 years of being a customer.
Bart Baker was the most attentive and caring store manager that I have ever had the pleasure of dealing with. Kudos to Bart!!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Edward

Hendersonville, TN

May 24, 2014

I appreciate everyone Naval Base Rd.
I had to store my things for about a year the people there made that better experience than I had imagined.
Thanks.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Quinisha

FPO, AE

May 23, 2014

I stored my car at Uncle Bob's for a 9 month deployment. Upon returning, the battery was dead. The owner Bart used his own cables and vehicle to help jump my car. Even when it turned out that I would have to get my car towed to have the battery replaced, Bart was very helpful and went above and beyond in his customer service, which is rare this days. If I ever needed to use storage again, I would definitely go to this location.

Staff

5.0

Cleanliness

4.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.9 out of 5 stars

By Anonymous

Norfolk, VA

May 21, 2014

I did not expect to have available a cold beverage (free of charge) after moving 67 boxes of files from one storage unit to this new storage unit. It was a nice surprise.

Staff

5.0

Cleanliness

4.7

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Elyse

Norfolk, VA

April 13, 2014

You're tops in my book!

Staff

4.3

Cleanliness

4.7

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Karl

Norfolk, VA

March 27, 2014

There were more benefits of renting storage space than I expected or would have understood had they not been pointed out and explained.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Carolyn

Norfolk, VA

March 25, 2014

Bart and his staff go far and beyond professionalism. I recommend them to everyone.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Renee

Norfolk, VA

March 23, 2014

As this was the first time I ever rented a storage unit, I had alot of questions. The girls in the office; both on the phone; and inside the office; had wonderful customer service skills and acted highly professional and friendly.

This survey was based on the Norfolk, VA only! Bart at the Norfolk location is amazing! The Kiln Creek location is horrible!

Staff

5.0

Cleanliness

4.7

Expectations

4.0

Satisfaction

4.0

Recommend

3.0

5.0 out of 5 stars

By Linda

Norfolk, VA

March 1, 2014

The Staff is always helpful and courteous.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Larry

Pensacola, FL

March 1, 2014

I have had the several storage units at the Norfolk facility (Navy Base road)and have been a continuous customer there for more than ten years, main reason is that I feel the associates are like family and they are very, very good at looking out for me. I'm very happy with them.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Courtney

Norfolk, VA

February 27, 2014

Wonderful service, especially from Bart, I think is his name. Above and beyond.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Ellyn

Norfolk, VA

February 26, 2014

I feel very safe on the premises.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Penelope

Virginia Beach, VA

February 26, 2014

Good job.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.6 out of 5 stars

By Allen

Norfolk, VA

February 26, 2014

Great service. Best storage facility i've used during my 19 years in tne military.

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

5.0

Recommend

4.0

5.0 out of 5 stars

By George

Norfolk, VA

February 26, 2014

Naval base rd. Norfolk. Always service. Been there 8 years

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Shawnon

Norfolk, VA

February 26, 2014

Very polite and friendly, quick service and understanding!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.6 out of 5 stars

By Anonymous

El Cajon, CA

February 26, 2014

been using this storage for many years and always happy with the people and how well the place is kept up and is well light.

Staff

4.0

Cleanliness

4.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.0 out of 5 stars

By Charlie

Norfolk, VA

February 26, 2014

I am overall satisfied and my expectations are being meet.

Staff

4.0

Cleanliness

4.0

Expectations

4.0

Satisfaction

4.0

Recommend

4.0

5.0 out of 5 stars

By Cheryl

Norfolk, VA

February 3, 2014

All the employees are very nice and always greet me when I rum into them and they even remember my name!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Julie

Norfolk, VA

January 23, 2014

Thank you for all you have done and all you do.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By William

Norfolk, VA

December 23, 2013

We were very impressed

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Erika

Norfolk, VA

November 4, 2013

Great service, thank you.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.5 out of 5 stars

By Brandi

Norfolk, VA

October 18, 2013

I really like that you rent truck free when first renting a unit. I wish maybe there would be incentives/rewards for continued loyalty and good payment...maybe after a year of no late payments, one free month or discount? Thanks for all you do. Very pleased with price and service. Trash cans would be nice too. :-)

Staff

4.5

Cleanliness

5.0

Expectations

4.0

Satisfaction

4.0

Recommend

5.0

4.8 out of 5 stars

By Judith

Norfolk, VA

October 17, 2013

I have used Uncle Bobs storage previously and have been extremely please. Always same location and Latonya I think was her name was so kind and friendly

Staff

5.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Augustus

Bronx, NY

October 3, 2013

Keep the good work up in providing storage for a Sailors and everyone who for some reason has to put their stuff in storage.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Business Assco.

Norfolk, VA

September 19, 2013

Keep up the good work.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Keri

Virginia Beach, VA

September 6, 2013

Bart is a great ambassador for Uncle Bob's!

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.6 out of 5 stars

By Diane

West Babylon, NY

September 3, 2013

It's all good.

Staff

4.0

Cleanliness

5.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

5.0 out of 5 stars

By Alan

Baltimore, MD

August 31, 2013

We visited three branches the day we set up our storage, and we uniformly dealt with pleasant, helpful people who wanted us to get exactly what we needed at the best price possible. I was very impressed.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

5.0

4.4 out of 5 stars

By Wilma

Norfolk, VA

August 30, 2013

keep up the good work
I don't mind being published but how about native from norfolk

Staff

4.0

Cleanliness

4.0

Expectations

4.0

Satisfaction

5.0

Recommend

5.0

4.8 out of 5 stars

By Keri

Hilliard, FL

July 24, 2013

Getting the unit was quick & easy. Moving my stuff in was also a breeze.

Staff

5.0

Cleanliness

5.0

Expectations

5.0

Satisfaction

5.0

Recommend

4.0

*Ratings and reviews taken from a survey of our current customers.

Storage Features at this Location

Climate Controlled Storage Units

Climate Controlled storage spaces provide a temperature controlled environment for your belongings. These spaces keep your items cool in the summer and heated in the winter, and are ideal for protecting items such as wood, electronics, and plastic that can be damaged from temperature changes and extremes. Learn more about the benefits of climate controlled storage here.

Humidity Controlled Storage Units

Dri-guard Humidity controlled storage is designed to protect goods from an extreme rise in humidity levels inside the space, regardless of the outside humidity. Reducing humidity helps protect against mold, mildew and moisture damage to furniture, metal, fabrics and paper.

Climate & Humidity Controlled Storage Units

These spaces combine climate controlled and humidity controlled storage in one. Also known as Dri-guard Plus, combo spaces offer the comfort of temperature control with the benefits of humidity control in one space. This is the best storage environment available for temperature and humidity-sensitive belongings like furniture, metal, fabrics and paper.

Extended Access Hours

Even when our office is closed, you can access your space well before and after our office hours! You enter your personal access code at a keypad to access the property. Your space is secured with a lock, and only you have the key!

Use our Moving Van or Truck Free with Storage Rental!

When you rent storage, we'll rent you our moving van or truck for free! You receive 25 miles free as well. Rental times will vary based on time slot availability, and we allow one use per storage space rented. For further details contact your local storage manager or read our free van and truck rental guide here.

Surveillance Cameras

Smile, you're on camera! Surveillance cameras are positioned throughout the facility to create a safer environment by monitoring traffic in and out of the facility and deterring trespassers.

Fenced & Lighted

Fencing around this facility is designed to limit access only to customers with assigned electronic access codes. Grounds, aisles and interior hallways are lighted for safety and convenience.

Vehicle/Boat Parking

This facility offers month-to-month rental of parking for cars, trailers, and larger vehicles such as boats and RVs. Some spaces offer covering for protection from the elements - see specific space details for features. For a quick intro to vehicle storage, click here.

Boxes & Packing Supplies Sold Here

This Uncle Bob's carries a full line of moving and storage supplies such as boxes, packing tape, packing materials, and more! Our supplies help move awkward items like wardrobes and big screen TVs and keep delicate items like dishes safe during moving and storage. Stop in our office before the big move for your supplies! For helpful moving and packing tips, visit our guide here.

Self Storage in Norfolk

A beach-going habit often means you have a large collection of seasonal supplies taking up space year-round. If you need boat parking, Uncle Bob's Self Storage of Norfolk offers that service. There are multiple sizes of storage units to hold your other valuables, including some with climate and humidity controls to help keep your property in good condition. Uncle Bob's Self Storage is just four miles down the road from the naval base.

Serving the Communities of:

Portsmouth, Virginia Beach
23509, 23513, 23503

Have Questions? We can help!

Our storage professionals are trained and ready to help you get the answers you need.
Call us now!