What is a "non-refundable" or "free cancellation"?

A non-refundable policy means that a fee will apply if you decide to cancel or make changes to your booking.
Free cancellation means you can change or cancel your booking free of fees, if done within the time period set by the hotel.
You can see the detail of the room conditions by clicking the "Free Cancellation" text link.

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Everything You Need To Know

How should I prepare for my trip?

How do I get from the airport to my hotel?

What are the most popular tourist destinations?

Where can I get some great food?

What are the best places to shop?

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How to get to the hotel?

Convenience:
Medium
It usually takes about half an hour to get a taxi at the airport

Comfort:
Medium
As a public transport tool, taxi is not possible to be a best comfort choice by travelers:

most taxi cars are very old which makes the cleanliness is not at a high standard

most drivers cannot speak English, the communicate with the driver is hard

Cost:
Medium
The average price of Hangzhou taxi is about CNY 25 - CNY 30 ($3.91 - $4.69) per 10km (6.25 miles) (the price may vary depends on the traffic status)

Get to Bokai Hotel Westlake Hangzhou by subway

Convenience:
Bad
There are many exchange subway stations from the airport subway station to the nearest subway station to the hotel. And also finding a best way to the hotel from the nearest subway station is a problem for some travelers

Comfort:
Bad
The experience by taking subway from the airport to the exchange subway station is usually good but after that it's horrible because most subway stations in China are usually full of people which makes travelers have no chance to even get a seat

Cost:
Cheap
The cost of taking subway from the airport to the nearest subway station to the hotel is less than CNY 30 ($4.69)

Additional InformationThe nearest subway station to the hotel is:AnDing Road The distance between AnDing Road station to Bokai Hotel Westlake Hangzhou is 1.66 km (1.04 miles)

Get to Bokai Hotel Westlake Hangzhou by hotel shuttle bus

Convenience:
Good
The door-to-door pick up service offered by Bokai Hotel Westlake Hangzhou is always a good choice in terms of the convenience. Travelers no need to waste any time on waiting at the airport

Comfort:
Good
The hotel driver will cover all your travel needs during the way from the airport to the hotel. And the car usually is very good, clean and comfortable

Cost:
Expensive
The cost of using hotel pick up service is always expensive. The airport shuttle fee of Bokai Hotel Westlake Hangzhou is ABC

Additional InformationAfter finish the booking at Nehow.com, you can contact the hotel to ask them arrange the hotel shuttle bus for you. You can find the hotel contact information at the manage booking page

Get to Bokai Hotel Westlake Hangzhou by using Nehow Pickup Service

Convenience:
Good
The door-to-door pick up service offered by Nehow.com is always the best choice. You will meet your private driver at the exit on the right. You can also call our 24/7 custom support if you need any help at the airport

Comfort:
Good
Most cars we used are pretty new, and the car for you will be cleaned before your private driver goes to the airport

Cost:
Medium
In most cases, the cost of Nehow Pickup Service is much cheaper than hotel pick up service. And sometimes the cost of Nehow Pickup Service is even close to the cost by taxi(depends on the traffic status).The cost of Nehow Pickup Service is:ABC

Additional InformationAfter you finish your hotel booking, you'll get an email on how to book Nehow pickup service. And also you can find that information on the manage booking page

Taxi

Subway

Hotel Shuttle Bus

Nehow Pickup Service

Convenience

Comfort

Cost

Info

Tips

Most taxi drivers don't speak much English, they don't recognise the hotel name & address if you only show them these in English

Questions & Answers

How can I find out if the hotel offers a shuttle service and how can I book it?

If the hotel offers a shuttle service it will be listed under "What's In the Hotel" by "Services."
After you finished your booking, you can arrange the airport shuttle directly with the hotel, the hotel's local phone number is listed in Nehow's Local Guide.
Also you can use Nehow's pick up service, you can find the detail information about Nehow's pick up service on your manage booking page.
Please remember to have your flight details ready.

Good to Know

Questions & Answers

I will be arriving earlier/later than the stated check-in time. Can I still check in?

Usually this is not a problem; you can arrange for an after-hours check-in with most hotels. However, you should always confirm with the hotel. You can use the "Special Requests" box in the booking process to inform them of your estimated arrival time in writing.
It's important to remember that the property can't always accommodate these requests. It's always best to check with the property directly and in advance to avoid confusion. You can contact the hotel directly by calling them, the local telephone number you can get from Nehow's Local Guide after you finish the booking.

Brought to you by Reviews of Bokai Hotel Westlake Hangzhou

Average space not in great shape

Jarko2015

Amsterdam, The Netherlands | Sep 25, 2017 | Trip type: Solo travel

Better known as the Bokai Boutique Hotel, the location is everything for this smallish property. It's rated 3 star and that's probably fair enough, but it's a hotel that needs some TLC to bring it back to life.

Just a short walk from the Ding'an Road Metro Station on Red Line 1, the hotel is close to the old town and the west lake areas, as well as being a stone's throw from a cheap night market and some really good street food spots when the market opens around 6:00PM.

The hotel lobby is a bit tired, but that's nothing compared to the sad state of the floors. When you check in, even if you've paid in advance or are paying by credit card, they insists on a RMB100 cash deposit. No cards accepted for this transaction. There's a single elevator to the dark corridors on each floor, which is slow and cramped.

The rooms are very tired and in desperate need of a refresh. The wallpaper is peeling and is stained and dirty, as is the wooden furniture. The WIFI is exceptionally complicated and you'll need to have the reception connect you as it involved passwords and logins and having done all that, you then have to enter a phone number and receive an SMS password. It's ludicrous. You'll then find you're bombarded with spam and pop up notices all the time you're online.

There's bottled water in the room, but it's not free. Use it and pay for it. Best to buy your own and the supermarket across the street. There's a kettle, but no tea or coffee provided. There's also no cafe on site, so there's no breakfast.

The bed is very hard, but the sheets are certainly clean. However, even the non smoking rooms reek of cigarettes. I assume that's why all the windows were open when I checked in. Resulting, of course, in a mosquito invasion. The walls are covered in the carcasses of previous biters. It made for a miserable stay. Make sure you bring repellent.

There is good aircon and a TV, but I never turned it on. There's no safe, but there is a small closet.

The bathroom is tiny and really grubby. Cracked tiles, mildew, stains, dirty walls. All rather unpleasant. The towels were OK but the water pressure is very low.

I got a great rate for this property and I can see why. The location is everything. But the hotel is of a poor standard and needs work to improve it.

Small Room, Good location

lidymix

Nanjing, China | Dec 23, 2016 | Trip type: Friends getaway

I was traveling with my older coworker and we always share a room with two beds. I booked a room with one bed and requested an extra roll away bed and when we checked in they said they did not do roll away beds. We were told while booking that we could get an extra bed for 30¥ per night so they upgraded us to a room with 2 twin beds for the same price.

The hotel is very small so you can hear all the comings and goings, renovations, and cleaning that may be going on in the building. There was no hotel breakfast option that I could see but there is a nice 24hr cafe and bookstore on the corner across the street.

Only about 10-15 minutes walk from west lake and city center. I would recommend finding a restaurant called Banana Leaf while you are in Hangzhou. Delicious!

Average place

Kate B

The hotel itself was fine value for money. Rooms were shabby, but clean. Only one person working at reception spoke English, and he was very helpful, when available. If I go back to hangzhou, I will stay on the north side of the lake -- it's much more attractive and close to God restaurants and bars.

Good budget hotel

Kegant88

Singapore | Jun 21, 2015 | Trip type: Business

The staff at this hotel was accommodating and very friendly but spoke little English. They did go out of their way and called up a guy to translate for us. The rooms are rather small but the beds are comfortable and the bathroom was clean

3 Beds!

Vicadious

Singapore, null, Singapore | Jun 8, 2015 | Trip type: Family

Its not exactly a conveniently located hotel. Neither is it situated near a food street. But the room is clean, and comes with a decent desktop for movie streaming or internet work. Note that it is not huge luggages friendly. There isn't any ramp to drag up or down, and no.potter services. Perhaps their target audience are light travellers?Does not come with a bath tub, making bathing young infants more challenging. No in room safe, nor mini bar. But there is a supermart just across the street.A nice 麻辣汤 is immediately next door, and its opened to 1am! I digressed...The three bedded room has only one aircon, and even though it is very strong, the air doesnt seem to be able to reach the entire room but stuck in one area, making it very cold in one area and warm in another.Hotel provides condoms in the room for a fee, and mineral drinks are not free.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.