GENERAL INFORMATION

The Creative Store (Software) sells software products in digital downloadable formats. Upon purchase, the Activation Key and download details will be sent to you via email within one hour. There will not be any physical delivery of goods.

All products are compatible with Windows 2000/XP/Vista. For detailed product overview and operating system requirements, please refer to the product pages of individual products.

The Creative Store (Software) caters worldwide. Other online Creative Stores are available for you to purchase electronic products such as speaker systems, headphones and Sound Blaster products. Please refer to the list below to find out which regional Creative Store is available in your country.

All prices displayed at the Creative Store (Software) are final and will not be subjected to further taxes. As our products are sold as software downloads, there will not be any delivery of physical goods.

3D Secure is the technical standard developed by Visa and MasterCard to combat online credit card fraud. It helps to prevent the unauthorised use of one's credit card with the use of a password that is only known to the credit card holder.

Visa has called their version Verify by Visa®, while MasterCard's is known as SecureCode®. Cardholders who have registered for Verify by Visa® or MasterCard's SecureCode® use their passwords to validate their identities whenever they make a purchase on a participating site. At the payment stage, cardholders will be prompted to key in their passwords if they have registered. Otherwise, they will be prompted to register before they check out. The Creative Store does not save any of your credit card or bank details throughout the entire payment process.

ORDERING

You can purchase software directly from the Creative Store (Software). Simply follow these steps:

All our Software products are listed on the Homepage.

On this page, you can choose between two options:

Favourite (Click on the heart-shaped icon) - A lightbox will appear, prompting you to sign in or register for an account. This allows us to store your favourites in your account.

Learn More (Click on the product image) - You will be directed to the product page for more information on the product.

When you have finished selecting your desired items, and added them to your Cart, click Cart at the top header to review your Cart contents. Your Grand Total will reflect the final payable amount. Click "Checkout" to complete your transaction.

Enter your Shipping and Billing information and click "Submit" to proceed to the Payment page. If you have an account with the Creative Store (Software), sign in at the right hand side to skip this step. You may also use our "Login With Facebook" feature. If you do not have an account, you may choose to create one, or proceed to checkout as a Guest.

Note that regardless of the Shipping and/or Billing information you provide, all software sales are available as software downloads only. The activation key and download details will be sent to your email within an hour of your purchase.

Review your Shipping and Billing information and select a payment method. Click "Review Your Order" to have a final review of your purchase. After you have verified the order details, click "Make Payment".

Payment method is by credit card only. You will be redirected to a secured third-party website (CyberSource Corporation, a Visa company) for payment processing.

Enter your Credit Card details. You will be redirected back to Creative's Order Summary page upon successful submission, where you can opt to print a copy of the transaction details.

Promo Codes are promotional discount codes that entitle you to a variety of discounts when shopping with us. We issue Promo Codes exclusively to Creative Store customers and Creative Newsletter subscribers during promotion periods. Do check your inbox regularly for updates.

Add your desired product and proceed to the Cart page. The Promo Code section shown in the screenshot below is located on the right side of the page.

A - Enter your Promo Code.

B - Click "Apply". Please note:

Most of our Promo Codes are tied to specific email addresses. You may be required in to sign in or register for an account to activate your Promo Code discount. Just click Sign In or Register at the top of the page.

If you received the Promo Code from Creative Newsletters, please ensure that you are registered using the same email address as the one you used to subscribe to Creative Newsletters.

The Promo Code discount will only be reflected in your Cart when you click "Apply" (labelled "B" in the screenshot).

If you encounter an error message, it may be due to one of the following reasons:

You are not signed in.

You may be required to sign in or register for an account to activate your Promo Code discount. You may do so by clicking "Sign In" or "Register" at the top of the page.

If you received the Promo Code through Creative Newsletters, please ensure you are registered using the same email address as the one you used to subscribe to Creative Newsletters.

The Promo Code is not issued to you.

The Promo Code may be tied to a specific email address. In that case, if you have received the Promo Code from Creative Newsletters, please ensure that you are registered with the Creative Store using the same email address as the one you used to subscribe to Creative Newsletters.

None of the products in your Cart are eligible for the Promo Code.

Promo Codes may only be applicable to selected products. Products which are refurbished or already on sale are usually excluded. To view a comprehensive list of eligible products, click on Details in the Promo Code section.

The single-use Promo Code has been used previously and is no longer valid.

Some Promo Codes may only be used once. Please also ensure that you have not purchased more than the maximum quantity allowed.

An invalid Promo Code has been entered.

Ensure that you have entered the Promo Code correctly. Pay special attention to similar characters like "O" and "0", "l" and "I". Promo Codes should be in uppercase.

The Promo Code has expired and is no longer valid.

Promo Codes are tied to specific validity periods which are indicated clearly on our promotional materials. Be sure to purchase early to avoid missing your exclusive discount!

CONTACT US

At the Creative Store, we offer various channels to let you make enquiries about your order, provide feedback or even seek technical assistance. Here is a list of helpful resources and contact information: