Frequently Asked Question

FAQ

Frequently Asked Questions

helloverify is an automated background screening system and individual risk evaluation platform that helps find facts and uncover lies. It is an individual screening system certifying background history, individual characteristics, creditworthiness and other traits of an individual. We endeavor to provide up-to-date information and world class analytics to our customers to help them make commercial decisions.

Background screening is a combination of several background checks and feedback, which weaves a network of information around an individual. The information is finally presented in form of a structured report, allowing you to make an informed decision;

Screening mitigates future risk

Reduces occurrence of untoward incidents and crime

Prevents fraudulent representation of documents

Assists you hire the right person for a job

Brings transparency amongst both parties

Builds great and lasting relations

Builds a secure environment around your working place or residence

Helps in finding the individual in case of untoward incidents and crime

(A) This check is done through a physical site visit.
(B) Our field staff visits the current or permanent or both the addresses of the candidates as stipulated by client.
(C) Our address and field checks are conducted via a mobile-based system(Smart Phone), which captures the GPS coordinates, House/Street/Photographs, Signature and details of the applicant to ensure authenticity.
(D) A GPS printed report copy is shared with the client. This is available for selected locations only.

Physical Site Visit

549

399

Reference Check

(A) A Telephonic / Email verification is obtained about the candidate's personal integrity, educational and professional backgrounds from professional references provided by the candidate.
(B) For fresher's, verification is taken from respective education institutes or other citizens of repute.

Telephonic call

599

299

Employment Check

(A) Employment verification involves verifying the candidate’s claims about his/her previous employment records.
(B) Details such as designations held, remuneration, tenure, etc. are validated with the HR and/or reporting manager, via e-mail, telephone or a site visit to the company.
(C) The checks are further cross referenced by our Rolodex (Fake Company List), ROC List (Registrar of Companies), Reverse Domain Lookups and Courier Receipts. The attachments of e-mail verification will be provided.

Email/ Telephonic call/Physical Site Visit/Online Portal

499

399

Criminal Check via E-Court

(A) This check involves search for records of any charges against the applicant/candidate in the court of Jurisdiction ( Supreme Court, High Courts, District Courts, Tribunal and others) to check for any potential background / other cases against the candidate.
(B) We utilize Govt. sourced websites. An online receipt, if any, generated for the search shall be provided to client.

Online Database

1149

799

Education Check

(A) This check involves verifying the authenticity of candidate’s educational & professional qualifications from the respective universities/colleges.
(B) The names are run through Onicra's proprietary database of both known (trusted) and unknown (fake) universities/institutes and organizations.
(C) Only Information/letters/endoresed copy, obtained from official authorities/domain is considered and verified further.
(D) Stamped revert will be provided from the authorities of the issuing University along with the nature of course, full time/part time/ distance education with the year of passing.

(A) The Office of Foreign Assets Control, or OFAC, of the U.S. Department of the Treasury administers and enforces economic and trade sanctions based on US foreign policy and national security goals against targeted foreign countries, terrorists, international narcotics traffickers, and those engaged in activities related to the proliferation of weapons of mass destruction.
(B) The most recent, master list of Specially Designated Nationals and Blocked Persons that is made available by OFAC will be searched. If a name match is discovered in the database, Onicra's analysts will attempt to identify the data on the list to the subject of the background check.

(A) The credit report is checked from Credit Bureau contains the credit score and risk parameters.
(B) The candidates details will be available subject to creation of credit history wherein a score will be provided.
(C) In case the candidate's name not available in the database, the charges shall be applicable.

Member Banks and Credit Institutions

599

599

Note:We will make 1–3 attempts to chase for any physical visit/follow-up required for respective check closure. Your package will include checks/screening as per your selection.

A background screening can be conducted as a part of pre-employment check.
You can also order a screening to be done in case you have any doubts about the current behavior or the conduct of the person.

(This is applicable across all our packages-Baby Sitter/Tenant/Driver/Security Guard,etc.)

helloverify works in a way any other e-commerce portal does. We engage in a digital contract with the client from the moment the cases are punched on the website till the report for that case is uploaded. The ‘My Account’ section in helloverify shows the progress of each case and when the report is generated you can download it from the same. Hence, there is no need for a stamped contract but since due to some internal policies few Companies demand for contract we share the PDF of the contract with them. You can download the Agreement by clicking on the link after registering your account as professional solution.:

helloverify functions both the ways. There are two ways to draw required information for clarity:

Requesting a background check on someone-Customer (you) need to furnish all details/required documents and make payment, making you the person of contact and draw benefit source for any discussion/disconnect. Also, in this case, the final helloverify Report will be accessible by you alone.

Self-verification - Candidates themselves will furnish all details/required documents and make payment. Candidates alone will be at the receiving end as a source of any discussion/disconnect allowing to have their own report, which can be used by them to showcase their profile portfolio.

Using this functionality, Customer (you) can register on the portal and forward it to the candidate you wish to verify. When you click on the forward to candidate link the online verification form is shared with you and the candidate on the mail id mentioned. The candidate needs to fill that form and we will receive it when he will click on submit. The customer will be able to make the payment after forwarding the form to the candidate.

Once we find out that a document is missing or is inaccurate, our team will contact you via e-mail/call or account alert to communicate about the required information.

In case the required information/document is not furnished within 15 days from the date of raising the request, we will process the case with the available information and will be authorized to close the case as 'Unable to Verify',which will be reflected in the report.

All orders placed will be considered as final orders and there will be no refund. If you feel that you are entitled to a refund due to extraordinary or unusual circumstances or you are not satisfied with the service, please Contact us.

Yes, you can cancel verification process. However, since we initiate the process immediately upon receiving the request, the report will still be generated on the basis of checks completed till that point of time. Please note, no amount shall be refunded upon cancellation.

We focus on researched data sources to ensure high-level authenticity and having our own contact information mechanism developed over time and expertise. It makes the probability of completing any case greater, where still if any such situation occurs we will refund the payment for that case.

The final report stays in the helloverify database for your future use. Also for your convenience report will be available online on your account, which can be accessed 24/7 by using your login id and password.

Your information and your records will become a portable asset for you, which you can access as per your convenience.

Your request will be duly queued and our customer service team handles every request promptly. We also review all requests daily to ensure everything is handled in time. You shall be reverted within a minimum of two (2) working days.