LSPS Solutions

All industries, organisations, people and systems have goals to be achieved or maintained. Whitestein's outcome-driven process solutions are designed to be driven by goals to match the real world, with intelligence, efficiency, and transparency.

Complying with ever-evolving regulations is a tremendous challenge for financial institutions. It’s not “just” tracking and complying with the myriad requirements of MiFID II, FATCA, OECD-AEoI, FinfraG, FIDLEG, PRIIPs, AIFMD, HKMA, and Dodd-Frank—though this is challenging enough.

A stated goal of Artificial Intelligence is to "provide augmented intelligence that will surpass humans in accuracy and insight or strength and agility.”[1] AI is rapidly becoming ubiquitous in multiple industries, with many focusing on the utility of machine learning techniques for complex information processing and analytics.

At Whitestein, we’re excited to announce the release of version 3.2 of our Living Systems Process Suite (LSPS). We think you’ll be excited, too—once you know what’s in it for you. We’ll begin with business value-add of this new release and then focuses on the technical details.

Whitestein’s LSPS uses terms of art such as “layered goals.” What does that really mean? Let’s make the abstraction more concrete with the example of a bank that wants to write a certain amount of auto loans a month, and a customer who comes into a bank for an auto loan.

A loan application is a case-oriented process, which is well suited to the LSPS goal-oriented design. This “case” has a defined purpose and one or more work items that must be performed to complete the case process. These milestones and the methods to achieve them may or may not be defined in advance.

Once a great LSPS app for your business is built and tested, you are just at the start of value delivery. You have to deploy it quickly and easily, and it must blend well with the rest of your ecosystem to work effectively in real-world situations. Whitestein’s LSPS delivers on all fronts.

Customer experience is an essential source of competitive differentiation, yet rarely are Customer Service Representatives (CSRs) able to focus on providing truly high quality work, instead their time and efforts are wasted with outmoded IT systems. Lack of integration, process consistency, and crucially, intelligence that helps rather than hinders, are all missing from the vast majority of software in use by CSRs today.

How quickly and easily can your organization ramp up a new process? The US Department of Veterans Affairs (VA) faced this challenge when it implemented the Post-9/11 Veterans Education Assistance Act of 2008. The process focused on expanding educational and housing benefits for military veterans who have served since September 11, 2001.