why you guys don't give a crap about tap tap revenge?

it has been YEARS since tap tap revenge was an amazing app and now its just eh. I have been a tapper since tap tap revenge and Im not gonna lie I love this game, love the chat , I was a mod , I was a decent tapper , my name was in a couple of leaderboards, and much more. Then TTR3 came out! the best! kept my old acc, level up and never stop playing.. TTR4 came out wow it was the best.. then got an upgraded on my phone got an android was off for awhile , got a the new iphone tried log into my account and I can't. " the email you entered isn't the one in our data base" like WTF I have been using my first ipod, my first iphone, my ipod 3G, 4G , iphone 3G, 3Gs and the email has been the same. Talked to support but nothing they telling to make a new account.. and I just cant, I worked to damn hard for the level Im on.. plus It has been my account for years plus I was a mod on the chat like come on? if I can't get help or tapulous don't make Tap Tap revenge 5 or something Im done with this crap. You better get your crap together tapulous or your'll loosing a customer maybe not only one millions for not doing anything about scored hacks and the closured of the chat.. The chat was fine on TTR3 & TTR4 they just needed more mods watching over the chat but you guys just gave up.