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Product Q&A

Seller Information

Seller Information

Seller

Moirra

Ship-From Address

Bukit Mertajam, Pulau Pinang

Return/Exchange Address

Bukit Mertajam, Pulau Pinang

Notice on Return/Exchange

We will examine the condition of each product before shipping out to make sure it is in good condition. However, if there is problems with the items you received, we do accept return or exchange following our policy written below. Return it to us in a sealable condition within 3 days of receipt.

Please kindly email to Lazzaro.fashion@yahoo.com.my before you send the return parcel to us.

Returnable/Exchangeable- Items that are terribly damage or massively stained.- Items that are with prominent and obvious quality problems. (Eg. Left right sleeve not balance)- Wrong items from what you have ordered. (Eg. Totally wrong item code, style or color)

Non-Returnable/Non-Exchangeable- Minor loose threads, irregular fold or wrinkle produced by crumpling, color differs slightly from the pictures shown online.- Item design is slightly different from the picture displayed (e.g. button, pocket, or tag)- Transparent slightly or bad odor.- Size measurement differs about 1-3cm only.- Customers who did not inform us and post the item back directly will not be entertained.- Sold out items are not available for exchange.- Sales items are not allowed to return or exchange for any reason except damaged items.

Please read if you are buying "Beauty Products"

1. Sensitive skin must test the suitability of the product in the back of hand.

2. Such as red spots or discomfort, stop using immediately.

3. Based on individual skin is different, so if there is no test for the use of, and any issues that arise, we will not be responsible.

4. We are not responsible on any damaged by post.

We reserve the right to make changes on our site, policies and the terms

Return / Exchange Policy

Cancellation

Request for cancellation if product has not been dispatched after payment completion.

Return

Request for return within 7 calendar days following delivery date.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller approves return and return is completed.

Exchange

Request for exchange within 7 calendar days following receipt of delivery.

Check seller’s approval on buyer’s request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller send new product to buyer, and buyer receives it, and exchange is completed.

How to Request for Cancellation/Return/Exchange

You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund.
But, in case seller has already dispatched product, cancellation request can be rejected.

You can request for return after obtaining product, you should send the product in question to seller.
After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.

You can request for exchange if wrong product is shipped, you should send the product in question to seller.
After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

Criteria for Return/Exchange

You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

When request due to change of mind is made after 7 calendar days following delivery date

When product is used, destroyed or damaged

When tag attached to product is removed or package of product is opened and product value is damaged

When sealed package is opened or packaging materials are lost

When too much time has passed and product value has so decreased that its re-sale is not possible

When return/exchange request is made for customized product such as hand-made shoes or accessories

When components of product (including free gift) have been used or lost

When buyer did not follow instructions included in product

As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.

As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.

For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.

11street is an open marketplace operated by Celcom Planet Sdn. Bhd. – a joint venture between two established names Celcom Axiata Bhd. and SK Planet Ltd. Celcom Axiata is Malaysia’s premier and most experienced mobile telecommunications group and SK Planet owns Korea’s best e-commerce site, 11st.co.kr, a reliable and revolutionary e-commerce platform.