Lost dial up connection

My sister has just rung me, and told me that she has lost her Wannado dialup connection. Her husband and daughter were trying to download onto their mp3 player, lost the connection, now they cannot get back on. Her neighbour told her to check the settings etc, but whatever she does, (including my suggestions), she cannot get back on.

Control Panel > Internet Options > Connections > Settings Your default modem should be visible here, highlight it and click on settings and make sure the dialup number is correct. Check also that the shortcut on the desktop gives the correct pathway.

Do they just pack up that quickly? One minute working, next its not. The problem is she's about an hour away, so I want to be as sure as I can be before I go.So I assume if there's a tone, its just the server is busy?

Yes they're running XP. I tried to get my sister to query the modem, but she didn't understand where to go. I think I'll be planning an hours drive to her house if she doesn't sort it.I'll ring her now to suggest system restore. Will get back to you.Thanks for now.