Common Questions about Integrated Scanning

This article covers common questions about PaperCut’s Integrated Scanning Feature:

Q What is Integrated Scanning?

PaperCut Integrated Scanning provides a clean and consistent interface for users and administrators whether in a single or mixed fleet. The earliest version of PaperCut that supported integrated scanning was 15.3. For more information and an overview of Integrated Scanning, please take the tour here. https://www.papercut.com/tour/integrated-scanning

Q What can I do with Integrated Scanning?

You can scan to your email, your home folder, a network folder, or into a business document workflow from the configured devices in your organisation.

Absolutely. Your system administrator can set-up scan actions to any email address. In general good security practice in organisations is to scan to your email address and forward it from there, however Integrated Scanning has the flexibility to accommodate both requirements.

Q Will Integrated Scanning work with my business systems?

Through scan to folder, and the addition of a extra file containing descriptive information on the scanned file (XML), integrators will be able to import your scanned documents into business systems for organising or processing. A more in depth look at the use of this file can be found in the ImportScannedDocuments article.

Q My business does not have a “corporate” style network, can I use Integrated Scanning?

Of course, the set-up may be slightly different, but then your business set-up is unique to you. Scan actions can be created to scan to email or locations

Q Will this fit with my Security Policies

Users can be required to authenticate with PaperCut before being allowed access to the Scanning functions. System Administrators define the actions that users can take, ensuring documents are only scanned to allowed destinations.

Q I have devices connected to Site Servers, will it work?

Yes. Site Server support Integrated Scanning. However, when in offline mode, starting a new job is not supported.

Q Can I import user’s home folder information from a different AD field ?

By default, PaperCut imports user’s home folder information from user’s home folder field in AD. You can import this information from a different field. Information about this is given here

Q Can I scan jobs to a subfolder of user’s home directory?

By default, PaperCut saves the scanned jobs to User’s home folder. It is possible to save scan and XML files to a subfolder under the userís home folder. You can do so by specifying the subfolder in the following config key - system.scan.home-sub-folder.
You can specify only one level of subfolder, for example, Scans is valid, but PaperCut/Scans is not. The default value is Scans. This value is optional. If it is not set, the top level userís home folder
is used. Information on how to change a config key is given here.

Q I am trying to set up scan to user’s home folder. It is not scanning the files to the user’s home folder. What should I check?

When setting up Scan to Home folder, you need to make sure that PaperCut Application service is running under an administrative account that has write access to the user’s home folder. Detailed information on how to run the service under an administrative account is given here.

Q When I try to scan an extremely large job it keeps failing to send or save. What should I do?

PaperCut has been configured with a file size limitation of 20MB for integrated scanning, and sometimes scan jobs may exceed this size. Your email may also be configure with a maximum attachment size as well, but if you are certain the bottleneck is PaperCut then you will want to use the Config Editor in Options→Actions to increase these values. Steps can be found here.

Below are the values you will want to modify:system.scan.email-max-job-size-kb (20480 is default)system.scan.folder-max-job-size-kb (51200 is default)

Q Does integrated scanning support scan-to-folder actions in environments that use file replication systems like Windows DFS, Google Drive, or Dropbox?

The short answer is yes, integrated scanning supports scan to folder actions to file replication services like the above. It doesn’t matter to PaperCut whether that folder is a DFS share, syncing with Google Drive, or what have you, as long as we can write to it.

During scan to folder delivery the operating system copies the file via UNC path while negotiating the transport with the latest SMB version it and the client support. As long as your server and client machines are running a recent enough operating system (Windows Vista/Server 2008 or better) everything will be fine if you turn off SMBv1 support.

Q When I use Scan to Email, why is the file name of my scan job truncated and the attachment is unreadable?

Typically this truncation occurs when the filename is very long and includes embedded spaces. This happens as a result of restrictions imposed by older email clients. It has been confirmed that Novell Groupwise 2014 is one of the affected clients.

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