Fuel Island Review Pilot Georgia Augusta

This "Fuel Island Review Pilot Georgia Augusta" is a
review of the fuel island at the Pilot Travel Center in
Augusta, GA, USA.

Note:

This review is being conducted based upon our
own expectations of what a fuel island that caters to
professional truck drivers of commercial motor vehicles should be like.
Mike's driver manager at his
trucking company has said that the company wants feedback
from their drivers regarding their fuel solutions (locations where they
are assigned to get fuel). If the drivers have a bad experience, they
are to report that and if the company receives enough bad reports about
a particular fueling location, the company will look for alternatives.
In this way, there is an economic incentive for truck
stops to provide what drivers need and want when they arrive
at a fueling location.

For our review, we are choosing to assign a number to
each aspect of the fuel island experience:

"5" is excellent;

"4" is very good;

"3" is average or ok;

"2" is unsatisfactory and
needs
attention;

"1" is poor and needs
immediate corrective action; and

"N/A" means not applicable.

We are choosing not to identify a specific bay because
we figure that
what goes at one bay at a facility will generally be true at all of
them.

Fuel Island Review

Date: 7/18/2010

Location: Pilot Travel
Center,
Augusta, GA, I-20,
exit 194

Grading categories: "Fuel Island Review Pilot Georgia Augusta"

Fuel island area was clean,
devoid of fuel and
oil on ground

1

Trash barrels were emptied or had little trash in them

5

Fuel pump was in good working order and delivered fuel in a timely
manner

5

Card reader and keypad was in good working order

5

Transaction required no additional action from driver inside the
facility

5

There were sufficient paper towels for checking oil or cleaning

5

Windshield washing fluid was present, was sufficiently clean and had
soap in it for cutting grease and bug guts

3

There was a long handled squeegee with both sides in good working order
for reaching truck windshields without having to get up on the truck

5

A water spigot with hose was present and in good working order

5

An air hose with commercial truck tire pressure was available on at
least every other bay

2

Bays with ULSD (ultra low sulfur diesel) were well marked

N/A

Friendliness and courtesy of
facility staff,
combined with wait time

N/A

"Fuel Island Review Pilot Georgia Augusta"

Categories being graded
at
this facility:

10

Total points for all
categories:

41

Grade for fuel island
at this
facility (points/categories):

4.1

Observation about exit:
"Fuel Island
Review Pilot Georgia Augusta"

This is another one of those Pilot Travel Centers with a
funnel-shaped
exit. All of the trucks exiting from the fuel bays must angle toward a
central exit that is much narrower than the width of the fuel bay area.
This can be extremely inconvenient for drivers exiting from bays
anywhere other than the one dead center in the exit lane, as they have
to wait for drivers who have pulled forward after fueling to leave
first. What would have been the harm in designing the exit to allow
drivers to exit straight forward? It looks to us as though there is
room to broaden the exit.