The Gaston County Public Library delivers services via three program areas:

Administrative & Technical Services - Acquires, catalogs, processes, and distributes library materials for/to all Gaston County library service outlets. Staff provides technical support for the library’s automation system and advisory and resource assistance to public service staff. Administration manages the Library budget, personnel, and day-to-day library business operations, determines system wide library service direction, and establishes service policies and procedures.

Main Library Services - Provides direct assistance to the public in-house, by telephone, FAX, e-mail, and the Library’s website via three service points: Children's, Circulation, and Reference. Responsibilities include registering borrowers, processing loans and returns, answering reference and information requests, planning and conducting library activity programs, and assisting in-house users with library materials and equipment.