I imagine it's something to do with a path length limitation in Linux.

When you boot into the Acronis rescue environment, say to restore your System disk/partition, you are actually using a subset of Linux. If Linux has a path length limitation then there is no point TI accepting a path length greater than 256 characters when its running under Windows. Hence reason for TI flagging up an error.

..I moved all data into a folder C:\\Data, resulting in much shorter path names (less then 100).

But True Image still fails. This would mean that True Image is totally useless, because I can´t backup my data.
I mean, I can´t belvieve that. For sure I am not the only person that has to use deeper folder structures.

So it would be nice if there would be an official statement somewhere on the website.
I also contacted support more then a week ago and never have heard back from them. This is a little bit "scary" , if you consider, that this is a tool for security reasons.

Every backup fails, each time on a different file. The backups should go on a network-share of my Thecus N5200. I also tried to connect using FTP to N5200.

Under Windows XP Pro i get E00040001 "Datei konnte nicht gelesen werden...". So i tried to make a Backup under Windows Vista Ultimate (final) - here the process just hangs after a few hours of processing without throwing an error - don't understand me wrong: The process is responding, i can move the progress window, scroll up and down in the summary, but there is no more progress!

When I press the abort-button, True Image ask me if i want to abort. Then when I press "yes", True Image does not abort! I need to kill the process and reboot my machine to make another try!

Please download the latest version of Acronis drivers, install it and see if the problem still persists.

If that does not help then please do the following to collect additional information that will help us to investigate this issue thoroughly and provide you with a possible workaround:

- Replace C:\WINDOWS\system32\snapapi.dll with the one from the downloaded SnapAPI archive;
- Reproduce the problem;
- Get the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log

Please make a screen shot of the Device Tree application the way described in this previous post.

Collect the logs of failed operations:
- run the program;
- select Show log on the toolbar or from the Tools menu;
- select the log with error messages;
- click "Save the log entry to file" (the diskette icon).

Please also create Acronis Report and Windows System Information as it is described in Acronis Help Post.

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.