Optus usage alerts are a handy little addition to your mobile plan that help you keep on top of your talk and data usage each month. We automatically send you an SMS or e-mail reminder whenever you've reached 50%, 85% and 100% of your monthly plan inclusions.

Some of our My Plan Plus plans now include minutes to selected International countries, so if you are on one of these plans you'll also get usage alerts for these inclusions too. Want to know more about our latest plans? Head over to our My Plan Plus page!

If you have data sharing then all services on a My Plan Plus / My Plan Business (including SIM-Only) / My Mobile Broadband Plus / Mobile Broadband Business (on the same account) will receive usage alerts based on the whole data pool's usage.

Keep in mind that usage alerts don't include calls / messages that are not included in your plan or for usage outside of Australia (including purchased Optus Travel™ Packs). Instead, we'll send you an alert once you've reached $50 (ex GST).

If you're travelling overseas, we will send you an alert for every $100 of estimated spend while roaming.

Usage alerts may be delayed by up to 48 hours or longer in some instances for usage outside of Australia.

Click on the 'Usage Alerts' option. In the 'Usage Alerts' screen you can turn on / off usage alerts

Scroll down and click on the 'Soft Quota' option. In the 'Soft Quota' screen you can add, remove or edit custom alerts. Custom Alerts can take between 15 min to 4 hours to activate

My Prepaid Plans

What alerts will I get?

We'll send you an alert via SMS to give you a heads up about how you're tracking. We'll let you know if you're running low on credit, and on My Prepaid Daily and My Prepaid Daily Plus we'll also let you know if we've bumped you up for the day.

When are they sent?

Usage alerts are triggered at different intervals and are sent in real time, although delays may occur from time to time.