Things to know about picking up passengers

Best practices

Adding your vehicle details added to your trip, with a clear photo and you licence plate. You can add your vehicle in Account Settings > Vehicles

Ensuring your vehicle is clean and that you have enough space for everyone

Sending the passengers a map of your exact pick-up location

Leaving plenty of time to arrive 5 minutes early to the pickup point

I'm running late

If you’re running late to the pickup location, please let the passengers know by sending them a message through our app or by text messaging. Please refrain from using your phone while driving (or use a hands free device).

I can’t find a passenger at the pickup location

Before leaving the pickup location, please try to reach out to your missing passengers by:

sending them a message through our platform

sending them a text message

giving them a call

If you cannot reach them after 10 minutes, use your discretion to start the trip.

Note: we may request screenshots of the conversation between a you and the passenger if there is a booking dispute for a no-show.