A:
Double click on the video image and it will become a full screen, or you may have to click on the arrows on the corner.
Press the “ESC” key to go back to player mode.

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Q: My player says “buffering” a
lot and drops in and out. My picture will sometime freeze. I lose signal or the video skips. What’s the deal?

A: If you are having connection or buffering problems, check your
internet connection speed. Slow connect speeds and unstable/old
dial-up modems may cause the EWTN stream to “never” play or to
constantly buffer.

High Speed Internet will cure this,
but if you follow the suggestions in this document, you should be
able to achieve an acceptable level of reception.

If you have cable internet, your
stream may be bogged down by others using your connection, in which
case your provider cannot keep the stream going steadily into your
computer.

You may have to upgrade your speed to a fast signal. A 1 meg speed should stop the buffering on the web stream.

A: You can go tohttp://www.ewtnapps.com and follow the instructions. We currently have an app for iPhone and Android devices with more to come.

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Q: Do you have Closed Captioning on the iPhone? Can I get Closed Captioning on my moblie device?

A: Go to settings, then Video. You will see an off / on switch for Closed Captioning.

---------------

Q: I am trying to watch EWTN on my
IPhone. When I choose either “Watch” or “Listen,” It opens up like
it is going to play, but it only shows text similar to, “#EXTM3U
#EXT-X-STREAM-INF:PROGRAM-ID=1…”.

A: This could be because your
Plug-Ins on your Safari browser is turned off. To turn this back on,
choose “Settings”, Go to “Safari” , Then “Plug-Ins”. This setting
should be turned “ON”.
Open Safari, and try Watching or Listening again.

-----------------

Q: I see you link to smart phones like
the iPhone and other devices but my Blackberry gives me a
"unsupported format" when I try to watch the stream. Why does it not
work on my Blackberry.

A:
The iPhone uses one method of delivery of streams while the
Blackberry uses several. We are working on getting stream to all devices.

---------------

Q: I cannot get the live audio
or video. What can I do?

A:In all cases: Make sure you have the lastest Flash on your computer.

If you are at work:
See if someone else can get EWTN’s audio or video on their computer.

If they can,
try clearing out your temporary internet folder and your internet
history by hitting “Control” and “F5” at the same time. You won't
see anything happen. This works in the background. Try launching the
audio or video again. If that doesn’t work, see your IT department.

If they can’t,
your IT department has probably blocked it and you are behind a
firewall. If you could get audio and video before, ask if an upgrade
has been done and EWTN live streams were blocked.

If you are at home:
Clear out your temporary internet folder and your internet history
by hitting “Control” and “F5” at the same time. You won't see
anything happen. This works in the background. Try launching the
audio or video again.

--------------------

Q: Why am I hearing your stream
on a delay from the over-the -air broadcasts?

A:
We send our over-the-air signal to a streaming company called
Akamai. They process it and then we send it out over the Internet.
This creates some delay. More delay is caused intentionally to allow
the tuner a “buffer,” which picks up scrambled bits and then
reassembles them so that it sounds as if nothing has been missed in
the process. Believe it or not, this complicated process creates
fewer drop-outs!

-------------------------

Q: What does “No Streaming” mean?

A:
“No Streaming” means that EWTN does not have the rights to air that particular program via the Internet. If you see a program tagged “No Streaming”
EWTN cannot air the partiuclar program on Roku, mobile devices (phones/tablets) such as Android, iPhone, iPad, EWTN apps, or on EWTN.com.
This is rare, but sometimes we only have television and/or radio rights to a program. Again, such programs will be tagged with No Streaming

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Q: I’ve emailed you a question,
comment, complaint or compliment and haven’t heard back from you
today! Why?

A:
We wish we could respond to everyone immediately, but we do not have
24/7 customer support. Please know that we appreciate all feedback
and try to get back to everyone as quickly as possible!
viewer@ewtn.com

---------------------

Q: How can you give EWTN’s
streams away for free?

A: They are not free. As Mother
Angelica used to say, “We are brought to you by you!” Your
donations keep these streams going. Broadband is not cheap. It costs
a few cents for every minute you watch one of our live streams.
Please remember us between your electric and Internet bills each
month. Donate
online.

-----------------------

Q: Why is there a 'commercial' or
ad in front of the stream each time I start your program?

A: We only run these fund appeals when we
are in need.

-----------------------

Q: I don't have cable or want to get rid of it. Is there a way to stream your signal to a TV?