March 23, 2005

Texas Sues Vonage After Crime Victim Unable to Call 911

This is something important to know. When you sign up for Vonage Internet-based calling, the 911 emergeny number has to be specfiically requested, otherwise you can't get through.

According to the Washington Post, Vonage has been sued by Texas, accusing it of deceptive practices after a customer couldn't reach 911 emergency services using a Vonage connection.

Vonage subscribers Peter and Sosamma John, parents of Joyce John, were shot Feb. 2 in Houston as Joyce John tried to call 911 during a break-in at their home, according to the office of Texas Attorney General Greg Abbott. The parents, who survived their injuries, didn't specifically request 911 services when they signed up."