COVID-19 Update

COVID-19 Updates

COVID-19 Update

At Dothan Pediatric Healthcare Network, our main goal is to care for the well-being and safety of our patients, their families, and our staff. In doing so, we have implemented changes to the way we do things. At this time, so many things are unknown, but we want to keep YOU in the know! We will change procedures, update policies, and implement new protocols as things evolve keeping YOU at the top of our priorities. As we monitor this virus, and the impact it has on our community, we are committed to continue caring for your infants, children, and adolescents.

How to protect your family

There is currently no vaccine to prevent COVID-19, but there are a few things you can do to keep your family health:

Wash your handsoften with soap and water for at least 20 seconds. If soap and water are not available, use hand sanitizer. Look for one that is 60% or higher alcohol-based.

Reduce close contact with others by practicing social distancing. This means staying home as much as possible and avoiding public places where close contact with others is likely.

Keep your kids away from others who are sick or keep them home if they are ill.

Teach kids to cough and sneeze into a tissue (make sure to throw it away after each use!) or to cough and sneeze into their arm or elbow, not their hands.

Clean and disinfect your home as usual using regular household cleaning sprays or wipes.

Wash stuffed animals or other plush toys, following manufacturer's instructions in the warmest water possible and dry them completely.

Check-In System

To keep our patients, their families, and our staff healthy and safe we have implemented a new check-in system!

• We now have curbside check-in outside all of our clinics.

• Our trained staff will meet you at your vehicle with a screening form and a sanitized pen.

• Once you complete the form, roll down your window, and one of our staff members will come to your car to get your screening form and deliver it to our front desk staff who will call you to verify information and complete your check-in process.

• The nurse will call you when an exam room becomes available to let you know it’s time to enter the building.

*We are limiting well-child checkups to the hours of 8 AM until 11 AM.

We strongly encourage one healthy parent per patient at this time. Please bring only the child who will see the doctor and help us protect siblings by keeping them with another adult safely in the car or at home.

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Telemedicine

Please call 793-1881 to schedule a Telemedicine appointment.

Who is Covered?

• BCBS-AL(No out of state plans)

• Alabama Medicaid

• Georgia Medicaid & CMO Plans

Amerigroup

Caresource

Peachstate

Wellcare

• Florida Medicaid & MMA plans
CMS

Lighthouse

Staywell

Sunshine State

• UHC(including UMR/Southeast Health patients)

Your office visit co-pay/deductible will apply according to your benefits. If you are unsure about Telemedicine services being covered by your insurance plan, please speak with our Telemedicine Representative.

What Conditions can we treat?

Vomiting, Diarrhea, Constipation, Pink Eye, Common Cold as well as Routine Medication Management for ADHD and Asthma.

If you are unsure whether your concerns can be handled via a telemedicine visit, we will help make that determination and direct you to the most appropriate type of care.

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Lab Work

Patients who require regular, routine lab work and are familiar with our walk-in procedure for this, please be sure to come to the clinic between 8am and 11am to limit your exposure to sick children during the COVID-19 pandemic.