Part A: Course Overview

Regardless of the mode of delivery, represent a guide to the
relative teaching time and student effort required to
successfully achieve a particular competency/module. This may
include not only scheduled classes or workplace visits but also
the amount of effort required to undertake, evaluate and
complete all assessment requirements, including any
non-classroom activities.

1. Contribute to the development of effective communication strategies

2. Represent the organisation to a range of groups

3. Facilitate group discussions

4. Facilitate work group interaction

5. Use specific communication techniques to assist in resolving conflict

6. Produce quality written materials

7. Conduct interviews

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Overview of Assessment

The assessment activities for this course require you to demonstrate your skills and knowledge in using effective interpersonal, written and oral communication skills in a workplace context, inclusive of a variety of communication techniques in application to arange of situational circumstances. Assessment is ongoing throughout the course and will include Case studies & Role plays assessed within the workshop. You will also be required to prepare and give a brief presentation about your roup/organisation to a group of fictional representives of commitee organisations