Working from home is a plus, but no so much when you are stressing to get hours

Cons

This used to be a great job, but things have changed. Work has become sparse, yet you are supposed to keep min hour requirements and your percentages high. Being that I have been here almost 4 years, I can tell when someone is trying to get me to quit. It seems that is the way it is going. You are told to not do something and then when you follow you are penalized for it. And then you are told you should be working towards a certain goal, but things change in your system with no knowledge. And when you bother to ask about it, they give you snarky remarks and there is really nothing you can do to defend yourself. Frustrating as I see myself as a person who will always accept accountability and do care about my work performance. The team is not backing each other. Failed content that is wrong left and right. I always choose to BL content, but others do not feel the same. I think this company may get its wish soon to run me off. I do not like feeling like I am not as smart as I was when I started and taken advantage of. Your opinion doesn't even come to the table as a moderator.

Advice to Management

Maybe check what your people in charge of our work are doing. Maybe be open to hearing how they are wishy washy and then when it comes down to who is right, the moderators do not stand a chance. Compassion would be nice, but hey, who has that anymore

I feel trusted at Bazaarvoice. I can work from home when I need to, come in a little early or leave a little early if I need to. Obviously, I make sure to be worth of this trust but the flexibility is nice to have when I need it. Generous vacation policy, good benefits. I like the culture - lots of young folks, very nice.

Cons

Bad internal documentation, lots of tribal knowledge, multiple names for everything, processes often aren't clear. Recently purchased by Marlin Equity and have seen outsourcing and layoffs within the last couple years. I am less confident in the future of my position and room for advancement.

- Great office culture- Management really care about making the EMEA business successful- People are humble and willing to help each other- Great opportunity to learn on the job- Bi weekly gongs give a good update on company direction

Cons

- London head office is in Hammersmith- EMEA and US businesses need to be better aligned...but that's the same for all companies I've worked for with a US head office

Advice to Management

Continue to be transparent with your staff, it makes a huge difference.

I used to love working here but absolutely hate it now. With the latest acquisition, the Content Moderators are hurting the most and management doesn’t care, it’s everyone on its on here and people look after their own situation and salary in the first place. Things have gone downhill really fast the last couple years. The worst part is that with all the changes, my hourly rate is only $7 right now. For a lot of Content Moderators, the salaries have been decreasing and management is aware of this. There is no positive outlook for the future. I talk to a lot of other Moderators and most of them lost their joy of working here. The only reason why people stay here is the work from home option. The compensation is just ridiculous though, every single job these days pays more. I have been a top ten Moderator for many years and am currently in the process of accepting another position and leaving here. The future for Content Moderators is really bad here.

Thank you for taking the time to give feedback and your commitment to Bazaarvoice over the years. We do know that there have been many changes that impact both our full time and part time employees. We are sorry that such a pleasant experience has declined for you. We know that with a variable compensation structure and business changes it can have impacts on pay that we do monitor but will certainly continue to investigate further. We have team members making a range of hourly rates all the way up to in the $30s depending on performance but do always ensure no one makes less than minimum wage. Feedback is incredibly important to us and I do take these comments seriously and will look into the sentiments expressed here. We also have an open door policy and are always available for feedback directly. We do strive to balance employee satisfaction with fast paced business changes and are always open to suggestions on how we might improve.... MoreLess