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Certificate of Excellence

What is Certificate of Excellence?

TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.

Great hotel, super friendly staff and beautifully kept. Great experience from check in onwards. Of particular note is the fabulous whisky bar with super knowledgable and helpful staff. A super weekend break.

Review collected in partnership with this hotel

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Well done Balmoral - well done Edinburgh.
Had a private dinner( Burns Supper) for our team event in the balmoral and stayed overnight. This , without doubt, was one of my most favourite experiences. The whole package is just stunning. So let's start:- rooms are...More

2 Thank RAF588

Response from BalmoralEdinburgh, General Manager at The Balmoral HotelResponded 28 January 2016

Dear Guest
It was a pleasure to read your generous review following your recent stay at The Balmoral, your comments are very much appreciated. It is always extremely gratifying to receive such positive feedback from our guests and I shall take great pleasure in sharing...More

Ideal location for anyone visiting by train. Staff tremendous - nothing too much trouble and really made us feel like guests! Stayed for the weekend with a meal in Hadrian's brasserie which was very good and a very pleasant atmosphere. Breakfast was outstanding and set...More

Review collected in partnership with this hotel

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Stayed for four days over Christmas. Great hotel, room, location, staff and views. The staff were so knowledgable and helpful. Breakfasts absolutely superb.
The only negative was the evening dinner in Hadrian's on Christmas Day. The food was very poor for such an establishment and...More

Review collected in partnership with this hotel

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Thank Peter B

Response from BalmoralEdinburgh, General Manager at The Balmoral HotelResponded 22 January 2016

Dear Guest
Thank you for your kind feedback regarding the hotel in general as well as our central location and the quality of the service you received from my colleagues.
However, we are truly sorry and disappointed to read that you left feeling underwhelmed by...More

Hotel location excellent. Staff so friendly and breakfast brilliant. Prices on high side but service reflects this. Every area has friendly helpful staff wanting you to enjoy the Balmoral experience. Lovely comfy beds and bedding.

Review collected in partnership with this hotel

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

Glaswegians tease Edinburghers that their High Streetis only half one, since buildings only line one side.But what they don’t say is how extraordinary the viewsare from Princes Street as a result. From here youlook onto expansive and decorative public gardensbeneath the mighty basalt cliffs on which Edinburgh’sCastle stands proud above the rest of the dramatic oldtown skyline. Yet many of those on Princes Street look

...More

the other way, as they’re concerned with chain storeshopping or catching the tram or a train at main trainstation Waverley. But it’s not all utility here; theScottish National Gallery rewards purposelesswandering, and December’s huge winter market in thegardens begins a season of revelry which ends withHogmanay, Britain’s largest New Year’s street party.

Dear Ellen R
Some of our rooms (mostly Deluxe rooms and Junior Suites) have a sofa bed, which is the option that we suggest for an adult. The supplement for the sofa bed is £35 per night.
We very much hope we will have... More

Dear Ellen R
Some of our rooms (mostly Deluxe rooms and Junior Suites) have a sofa bed, which is the option that we suggest for an adult. The supplement for the sofa bed is £35 per night.
We very much hope we will have the great pleasure of welcoming you to The Balmoral soon.
Kindest regards
Richard C
General Manager

I am sure they would accommodate that perhaps you could phone and check.I have always found the hotel most and staff most helpful.My partner is diabetic and would not be eating cake he often has no afternoon tea with me and... More

I am sure they would accommodate that perhaps you could phone and check.I have always found the hotel most and staff most helpful.My partner is diabetic and would not be eating cake he often has no afternoon tea with me and doesnt partake in cake .Just book one afternoon tea and say your partner is joining you for a coffee.