If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

Versatile
We're currently using the shelf as a shoe/boot rack in our entry. It's practical and attractive!
March 29, 2011

Exactly what i was looking for!
I was looking for a piece to hold some pictures and books in my daughter's room. I didn't want it to be too heavy or clunky looking and this is perfect! It was a bit difficult to assemble......definitely needed two people.....but the result is great!
March 29, 2011

Beautiful Workhorse!
I bought this a year or so ago in white. It is simple assembly and very sturdy. It holds a multitude of books and the upper and lower shelves hold various decorative and practical items. I love that it is metal! It allows for more delicate supports without adding visual and actual weight. Another gem!
March 28, 2011

Librarie Bookshelf
This shelf is very charming and I like how it displays my favorite books. It receives many compliments and looks very nice in my foyer. I do wish it was made out of wood, rather than metal, but it is still a nice piece.
March 25, 2011

Perfect!
We use this in our eat in kithcen area for cookbooks on the center angled shelf, charging station on the top, and the bottom shelf is perfect for an oversized serving platter that doesn't fit anywhere else. Sturdy and easy to keep clean! Love it!
March 23, 2011

Great Table for displaying books with extra shelf
Very sturdy and fits into almost any casual decor - mine is in the living room for books beside a chair. I have purchased quite a few items from Ballard Designs and have never been disappointed with any of them. They have arrived in great condition, been easy to put together (if necessary) and lived up to their catalog or online descriptions and as always a great price for the bargain shopper.
March 21, 2011

I love the look of the shelve
The bookshelve looks great in my lake house. The width fits great for a small walk throught area. Love the bookshelves as we keep alot of books at the house. And the shelves allow me to decorate with my natical accessories.
March 20, 2011

Book Shelf
This table has very nice styling at an affordable price. If you are looking for a different book shelf that displays your books and nick nacks then this is the one for you.
March 18, 2011

nice but difficult to put together
I liked the way this looked after I finally got it assembled, but assembly was very difficult, requiring two people, at least one of them strong. I was also frustrated because the price was reduced about a month after I bought it. But it is durable and requires no care.
March 18, 2011

excellent, just what we wanted
looks just like the photo, easy to assemble, perfect!
March 16, 2011

Good product overall
This is a good product overall but when I ordered it I thought it would be made of wood. The metal is okay but I would never put it where it would be obvious, too casual. But for what I need, a bookcase in an unseen corner, it works very well.
March 16, 2011

libararie bookshelves
I'm using both bookshelves side by side as a sofa table. It looks and works great. It was very easy to assemble. The only drawback is that since it is made of metal, it is difficult to dust (and you can't wipe it down.)
March 16, 2011

This product does exactly what I hoped it would do.
I noticed this bookcase in the catalogue long before I purchased it. I thought long and hard about it and decided that it might work as a bedside table/bookcase in a narrow space. And it does. The assembly was tricky as each shelf had to be tightened carefully to keep the case in square, but I did it. I wish the top shelf deminsions had been listed and then I would have purchased it long before I did. A lamp fits nicely on it and I love being able to keep lots of books in it with the spines visible. The bottom shelf is perfect for magazines and the whole piece tucks behind a chair next to my bed.
This is a great bookcase and I am very pleased with it.
March 16, 2011

Great storage
This fit perfect for my daughters toys and books. I was only disappointed with the finish as it scratches very easily.
March 16, 2011

These are strong and beautiful bookshelves.
It took a little doing to put them together (because I am all thumbs when it comes to this sort of thing.) But once I got them assembled and the books in them they were quite beautiful. Books that were once scattered on tables and even the floor are now in convenient reach. Thanks for offering them at such a low price.
March 16, 2011

Looks fantastic!
I bought two bookshelves for my garage to dress it up a little. It is used for boots/shoes plus other items. Then I bought a third for my laundry room. Would put them in any room in the house but was specifically looking to spruce up the least attractive places! Easy to assemble. Purchased three so far!
March 16, 2011

Charming and Functional
I love the look of this bookcase. It would compliment any style and work in a variety of rooms. It has space for a lamp on top or perhaps a plant not to mention how attractive it is with books. Service was excellent as was the special price. Thank you, Ballard Designs!
March 16, 2011

love it!
Love this little bookshelf, it is very versitile! The painted surface treatment has a texture, so you have to vacuum it to dust, but that is really not a problem! Went together easily, and is very stout and sturdy!
March 16, 2011

nice addition to any room
This piece looks great in my sitting room!! It is a good anchor piece being black, yet petite and not too overbearing. The metal adds a little bit of modern.
March 16, 2011

A handome and functional book shelf!
I love the design of this book shelf! It is practical and space efficient, too.
March 16, 2011

Impossible to assemble
Charming design, holds lots of books (but be aware that the bottom shelf cannot accommodate upright books because because the slanted middle shelf cuts into the space).
I've downrated it because, while the description said something like "some assembly required," it did not indicate just how much assembly, or how difficult it would be. It took me eight hours over three days to put this thing together -- I have assembled whole dressers and cabinets in less time and with less effort. The diagrams were amazingly unhelpful, the hardware did not fit the drilled holes properly; some bits had to be forced and hammered into place. The individual iron (cast aluminum?) pieces are heavy and must be balanced on each other for assembly. Fine if you have another set of strong hands working with you. If you happen to be a strong but oldish woman with arthritic hands and don't have help, it's nearly impossible.
March 16, 2011

This product was perfect for us.
The bookshelf is attractive and my book titles are easy to read because of the shelf angle.
The bookshelf is sturdy and its legs have a hard plastic cover on the bottom to protect wood floors, which I appreciate.
March 16, 2011

Sturdy
I was impressed with this very sturdy, handsome product.
March 16, 2011

Great accent piece for the room
I love this librarie bookshelf which is a great accent piece in my office. I put all my current magazines on it. It is so easy to see what I have on the shelf and easy to pick up a book or magazine to read whenever I want.
March 16, 2011

just what i needed for my entryway
I needed something that would fit in a small space in my entryway underneath a window, where the kids could stash their schoolbooks, and shoes right as they come in the door after school. This bookshelf has worked great for that purpose. The design is very attractive, and the assembly was easy enough. A couple of the screws did not go in all the way, however, it is not noticeable and the shelf seems to be quite sturdy. I purchased this on sale, and I feel it was a good deal for the sale price. Honestly, though, I'm not sure that I would have bought it at full price.
March 16, 2011

Durable, easy to assemble and great quality
functional, durable and I get tons of compliments. This item was easy to assemble with clear instructions. Love the metal finish as I like to mix wood and other types of material so this was perfect. Packaged very nice so all pieces were protected and packed - great piece for everyday living.
March 9, 2011