How To

Communicating Across the Cultural Divide: When Talking Louder Isn't EnoughDiversity is a growing reality in our communities and our workplaces. This presentation addresses the hidden barriers created by cultural differences. Learn to identify areas of potential communication misunderstandings and expand your range of verbal and nonverbal communication skills to handle these situations. Recognize the powerful influence of culture on how people view themselves, their workplace and the world.Barrie Mason, instructor of speech communicationbsmason@noctrl.edu 630-637-5370

Building Team EffectivenessEstablishing identity and developing effective meetings are two critical components of effective teams. This presenter has worked with administrative and school teams to create strong team identity and design meetings that are highly productive for all members.Kristine Servais, assistant professor of educationkaservais@noctrl.edu 630-637-5746

Be Still My Heart: Presentations Without PalpitationsTurn your speech anxieties into beneficial energy. Learn practical tips and exercises used by the pros. *Barrie Mason, instructor of speech communicationCan prepare presentations on a wide variety of communications topicsbsmason@noctrl.edu 630-637-5370

Coping with Academic Success and FailureAddresses how people react to success and failure and discusses ways to maintain success or overcome failure. Can be tailored to special groups such as families of students in academic difficulty. *Karl Kelley, professor of psychologyknkelley@noctrl.edu 630-637-5326

Work and FamilySuggestions for creating a healthy balance in our lives between these two important dimensions. Presenter looks at current research and practical concerns. *Karl Kelley, professor of psychologyknkelley@noctrl.edu 630-637-5326

If You Want to Catch Trout, Don't Go to a Catfish PondNetworking requires strategy and mastering some key techniques. During this interactive program, create a relationship-building plan, develop a verbal business card, prepare a positioning statement and learn the 10-minute rule for working a room.Lillian D. Bjorseth, instructor for Office of Community Developmentlillianspeaks@duoforce.com 630-983-5308

Improve Your PeopleSmarts to Build Better RelationshipsGood communication starts with a thorough understanding of yourself. Take an assessment tool to help you understand the reactions of you and your customers, peers, employees and supervisors. Be prepared to laugh and learn.Lillian D. Bjorseth, instructor for Office of Community Developmentlillianspeaks@duoforce.com 630-983-5308

What You Say Before You SpeakLearn how your image speaks before you speak. Gain tips on dressing and acting more confidently, powerfully and successfully to manage the impression you make on others.Lillian D. Bjorseth, instructor for Office of Community Developmentlillianspeaks@duoforce.com 630-983-5308

Nothing Happens Until We CommunicateThe ability to communicate is the most important personal and business skill. Understand how to take charge and use communications to your advantage and learn why listening is a vital human relations skill.Lillian D. Bjorseth, instructor for Office of Community Developmentlillianspeaks@duoforce.com 630-983-5308