Customer Support Service Evaluation Survey Template

Thank you for visiting our Customer Support Satisfaction Survey. We appreciate your feedback on how we handled your recent inquiry! Please complete the questionnaire, then click on the "Submit Survey" button at the bottom of the page.

Do you consider the problem resolved?

Yes

No

Was your question or issue resolved the first time you contacted technical support?

Yes

No

What is your overall satisfaction with this particular phone support experience?

Did you attempt to use our online support website before making this call?

Yes

No

If yes, how satisfied overall were you with this online support experience?

How satisfied are you with our technical support in general?

We sincerely appreciate any comments or suggestions you have which will improve your satisfaction with our service.

In your most recent customer service experience, how did you contact the representative?

In person

By telephone

Internet

Through a dealer

Other

There is sufficient information available on the support website to solve my problem.

Strongly Agree

Somewhat Agree

Neutral

Somewhat Disagree

Strongly Disagree

N/A

Did our representative (Select all that apply):

Quickly identify the problem?

Appear very knowledgeable and competent?

Help you understand the causes and solution to your problem?

Handle problems with courtesy and professionalism?

About how long did you have to wait before speaking to a representative?

I was taken care of immediately

Within 3 minutes

3-5 minutes

5-10 minutes

More than 10 minutes

About how long did it take to get this problem resolved?

Immediate resolution

Less than one day

Between 1 and 3 days

Between 3 to 5 days

More than a week

The problem is still unresolved

How many times did you have to contact customer service before the problem was fixed?

Once

Twice

Three times

More than three times

The problem is still not resolved

Overall, how satisfied are you with your customer service experience?

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

If you were not totally satisfied, what could have been done to serve you better?