Empire Today's reply to:

Reply by Empire Today

Mar 06
Dear Craig, We sincerely regret that your sales appointment did not take place as planned. We understand that you did not pursue an order. For future questions please refer to customersupport@empiretoday.com.Thank you.

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Aventura, Florida

Feb 17, 2016

1.8

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Customer service

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2 comments

Had sales appointment and rep failed to show up.I called company and customer service rep said sales rep had car trouble and they would reschedule.

I complained about unprofessionalism for not informing in advance. Office Manager Harold offered $200 credit and setup guaranteed appointment next day at exact time. They never showed up again! I called and customer service rep spent time reading note, had nothing intelligent to say, offered to have me speak with manager.

After long hold no manager available. Customer service rep offered to have manager call back. I asked her not to bother as I will find a more responsible company for my carpet and installation needs; and will negatively blog about my experience to prevent others from making same mistake. One quick search on Yelp and noticed every review is negative.

Wish I read this in advance but hopefully you are. Everything all these people complained about is accurate.

Don't waste your time with this company - they don't care about wasting your time.And because they couldn't get it right at sales, I have no idea of their quality and workmanship.

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Comments

ETCustomerSupport

ETCustomerSupportFeb 17, 2016#1113371

Hi Craig, we've read your review, and we can assure you that this is not the level of service we expect for our customers.We want to make things right for you, and we will be contacting you shortly to discuss your experience.

You can also reach us at customersupport@empiretoday.com.Thank you.

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Anonymous

Anonymous
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ETCustomerSupportFeb 23, 2016#1116583

Today is a week since filing my complaint with no one reaching out as stated in your response. You're very good as covering tracks but have not produced any positive results.