Number of service delays caused by incidents of vessel's engine failure

13 cases

11.

Accidents
Number of incidents reported to Marine Department
Number of incidents involving vessel contact

1 case
0 case

12.

Number of complaints reported to Transport Complaint Unit

0 case

13.

Social Services

The Company has always been an active supporters to charities. In 2017, the Company offered free advertising spaces to 50 non-profit making organizations, and offered free event venues to 18 charity groups. The Company offered free rides to 977,906 seniors aged 65 years old or above without Government subsidy, fare receipt of which was equivalent to HK$2,711,629. The Company volunteer team participated in 12 donations and volunteer programs. Besides, the Company assisted 26 oversea filming teams in producing videos for the promotion of Hong Kong's international image. The Company received the Caring Company logo for the 15th consecutive year and the Manpower Developer 1st logo for the 7th consecutive year from the Hong Kong Council of Social Service and the Employee Retraining Board respectively. Other awards include “Happy Organization” in Happiness-At-Work Label Award Scheme by Hong Kong Productivity Council, and Triple Gold Award under the Web Accessibility Recognition Scheme by the Office of the Government Chief Information Officer.

14.

Service improvement

Continuous cost control and personnel management measures

Continuous training for front-line staff on customer services, and work safety

Continuous training for coxswains and crews on navigation safety and emergency drills respectively

Provide priority seats at pier waiting concourses and on ferries

Active response to passengers’ comments on service or facilities improvements, including enhancing passengers' safety announcement on board