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Shoppers with two umbrellas over their heads (Image: paulgillisphoto.com)

“We are of course saddened to hear that the unfortunate incident has now adversely affected the individual in question, but can confirm we have been in communication with the individual to check on their wellbeing.

“I would like to re-assure all our customers that the install was carried out by a professional high-level contracts team, who are in the process of carrying out immediate checks to ensure there is no risk to the general public’s safety.”