One task that pained me early on while teaching was watching students scour the Internet for templates they could use to do user research, create site maps, and record usability tests -- especially documents that could be used by using free collaborative tools. So I created my own. Read

You’ve heard all the nightmares: it rains all the time, the traffic is really bad, Microsoft and Amazon dominate the job market, the male to female ratio is so bad the dating scene isn’t, yadda yadda. However, if you’re one of the California natives that can work through some of these, read on. Read

Interviewing presents incredible opportunities where designers can take control of the interview. Run the interview preparation through the user experience process, and you’ll be ahead of the pack every time. Read

Responsive design is a buzzword in User Experience. Adoption is moving at blazing speed. Designers are blogging all kinds of advice about what mobile strategy we should follow. But really, mobile first for everything? Read

While they may not replace high-level product requirement documents in all organizations, they can be used to break those requirements into bite-sized pieces that are easier to digest, understand, and build against. Read

I’ve also learned over time about how to get more effective feedback. Humans are very predictable in our unpredictableness. If you watch for certain patterns, you can increase your ability to discover insights that are normally hidden. Read