Getting Started - Atlas Specialist

Atlashelp.net provides licensed therapists (Specialists) with a fully secure online counseling platform that serves as a hub where people seeking help (Clients) have 24/7 access to view and buy their complete range of services through a computer, tablet or smartphone.

The Atlas platform can be used for both online, via video-conference, and offline, at the office, meetings, with the added benefit of being integrated with modern tools that can facilitate an easy-to-use approach for Clients and Specialists.

Below, we'll guide you through all the necessary steps needed to create an account on Atlas, setting up your profile and having online, via video-conference, or offline, at the office, meetings with your Clients. As well, we'll detail other features such as the Referral System and Premium Access, to name just a couple.

How to create an Atlas Specialist account

To create an Atlas Specialist account you need to access the Sign Up page, select a password and add your email address.

Account creation is 100% free for both Specialist and Client.

Furthermore, there is no payment plan related to the number of daily/weekly/monthly/yearly Clients that a Specialist has. However, Atlas will take a small fee per successfully completed appointment.

Note: You need to be a licensed therapist to become an Atlas Specialist. Read more here.

Download and install your preferred Atlas app

And if you want to use mobile devices (smartphone or tablet), Atlas is also available for both iPhone & iPad and Android.

Setting up your account and completing your profile

You need to complete all aspects of your profile with real information about yourself in order to get your account validated by the Atlas Team. Find more about this here.

Note: A valid telephone number & email address is mandatory as you will receive important notifications regarding your day-to-day activities on Atlas.

1. Add a complete bio

In your Profile Page you can add a bio detailing your professional career and achievements. Detailed information can entice Clients to book a meeting with you. As well, it adds credibility to your online profile so it's highly recommended you spend some time creating your bio.

2. Add pricing

In your Profile Page, go to Settings and set a default price per session. This makes it easier when creating meetings as it will automatically set your per session default price.

Note: You can change this at anytime from the Profile Page or when creating a meeting.

3. Add meetings

You can set up online meetings, that will take place via video-conference, or offline ones, that will take place at your office. To set up meetings, follow this short tutorial on how to do so.

Note: It's important to have meetings listed in your Atlas Calendar as it raises the chances of Clients booking you meetings.

4. Add a Chat subscription

Chat subscriptions allow Clients to text the Specialist between meetings. More so, there are Clients that might prefer to chat with a Specialist instead of having an online or offline meeting due to personal preferences.

Find out more about Chat subscriptions, message limits and how to set up a subscription right here.

How do Clients book meetings?

There are a few ways for Clients to book meetings with Atlas Specialists.

From the Client Dashboard

1. Get Help 24/7

A free service that lets Clients describe the issues they are going through and send that message to all eligible Specialists.

Other Methods

Best practices to book more meetings

Answer messages fast

When a Client sends a message either through one of the Atlas services or uses a direct approach (via the Send a message functionality) he/she has an immediate need - looking for a Specialist that can help with the problems that are going on.

Offer meetings

To raise your chances of booking meetings with Clients we highly recommend you reply to these messages as soon as possible and offer incentives such as Instant, Free or Discounted Meetings.

Add available meetings in your Calendar

It's easier for Clients to select an available meeting in your Calendar and book it rather than soliciting a meeting if you don't have any listed.

Write on your Atlas blog

Each Specialist has its on blog, nested inside his/hers profile. Writing about a variety of topics (depression, parenting, career&coaching etc.) makes your Specialist Persona even more professional and it might lead to more meeting booked.

Share your Atlas Specialist profile

Your Atlas Specialist profile can be shared on Social Media, Forums, Email and so on.

What to do immediately after your offline meeting has ended?

When a Client acquires an Offline Meeting (at the office) listed by the Specialist, he receives a code by email that must be communicated to the Specialist at the end of the Session.

In turn, the Specialist is notified by email that he must receive this code from the Client at the end of the Meeting.

The customer receives this code also by SMS 5 minutes before the Meeting.

Read more right here about what to do with the code or how to recover it in case the Client or the Specialist forgets it.

What do to after any meeting

Ask for an honest review from your Client. Any & every testimonial makes your Atlas Specialist profile look more credible and professional.

If the context is right, you can approach your Client and ask to recommend your services to friends, colleagues or acquaintances.

You can also discuss more about Chat subscriptions and agree on a period and pricing.

Other things to take into consideration

Congratulations! You've finished the Getting Started - Atlas Specialist Help Center article. There are a few more things to take into consideration, but this is everything you need to know to have a great experience.

Buy a Premium account from the Atlas Store and unlock Instant Meetings and other benefits.

Can't make it in time for a meeting? Cancel the meeting or ask the Client to reschedule. Find out more here.

You can bring other Specialists or Clients to the Atlas platform and get rewarded in the process. Find more about the Referral System here.

Note: For any issues that don't have a solution in the Atlas Help Center, you can contact us directly via email at support@atlashelp.ro and will reply as soon as possible.