Portfolio

Accomplished management and engineering with 20+ years of experience and core competence in telecommunication and ICT domains; Focusing on capitalizing experience into Transformation Consulting Capability for developing and mentoring solutions & service offerings in the areas of knowledge management, technology road-map & innovation, Operational optimization and building organisational capabilities

SERVICE DELIVERY & OPERATIONS MANAGEMENT

Competent with service delivery functions in ICT and telecom services, managing Service assurance and fulfilment, techno-commercial issues, OLA/SLA governance and SLM initiatives, support functions for augmenting new service offerings & BCM programs

Profit Centre/ Cost Centre Head

Budgeting, cost control, team management with strong inter-personal and collaboration skills with the ability to interact at all levels, building and strengthening positive relationships

Jan 2010Sep 2011

M.Tech (Computer Science)

Banasthali Univeristy, India

Dissertation Paper for PG graduation: ‘Analytical study of Business Transformation models for IT and Communication Service providers using eTOM and ITIL standards’ with further ambitions to pursue Ph.D in Strategic Opertions Management and Knowledge Management areas

Sep 1984Jun 1988

B.E. (Electronics & Communication)

Bharathiyar Universtiy, India

Certifications

Certified ITIL V3 Foundation –IT Service Management

EXIM

Certified TM Forum’s eTOM Business Process Framework Level 2

TMForum

Certified TM Forum’s Frameworx Level 2

TMForum

May 2013May 2016

Certified PMP

PMI

Professional Interests, Consulting, Mentoring and Authoring

§ Dissertation Paper for PG graduation: ‘Analytical study of Business Transformation models for IT and Communication Service providers using eTOM and ITIL standards’, aspiring to further complete Ph.D. in Management