Wholesale: Products & Services

Product Catalog (PCAT)

CenturyLink™ Broadband for Resale - V22.0

Note: This product is also known as Qwest® Broadband for Resale (QBR)

Product Description

CenturyLink Broadband for Resale 2011 (CBR) is the contractual name for wholesale, commercial, high speed internet services purchased by Competitive Local Exchange Carriers and Resellers (collectively referred to herein as "CLECs") for resale to their Resale and CenturyLink™ Local Services Platform (CLSP™) end user customers.

Whether called broadband, high speed internet, or Digital Subscriber Line (DSL), this service provides
end users with fast and reliable internet connectivity and continuous dedicated access to a selected
Internet Service Provider (ISP) with compatible Resale and CLSP™ products.

With CBR 2011, CLECs will now have access to CenturyLink's latest deployment of Ethernet-based ADSL2+ and VDSL 2 transport technologies. The CLEC keeps the same quality Rate Adaptive Subscriber Line (RADSL) Asynchronous Transport Mode (ATM) based transport without internet access and with the addition of Ethernet services CLECs now have access to faster transport packaged with CenturyLink internet access service.

CBR 2011 is available with voice services (voice and data are transmitted concurrently over a single
local loop and 'split' at the serving central office or remote terminal) or on a data only, no-voice
('standalone') basis. Connection speeds from up to 256Kbps downstream to up to 12Mbps downstream are available
dependent upon network configuration and compatibility.

CBR 2011 is billed to you at compelling month-to-month wholesale
rates. With significant discounts off of residential and business
retail rack rates, you're sure to agree that CBR 2011 offers compelling
margin opportunities while helping to complete your end-user service
offerings!

Highlights of CBR 2011 Enhancements;

Expanded access to include many Ethernet-based services

Where available, downstream speeds of up to 20Mbps and upstream
speeds of up to 5Mbps

Standalone CBR 2011 Service is also available under the Resale process. Standalone service is strictly
a data line and does not include analog voice transmission capabilities or 911 services.

The following CBR 2011 services are available:

ADSL/ATM Services for Business End-Users (Business, Centrex, and PBX)

Product

USOC

Connection Speeds up to:

CenturyLink™ High-Speed Internet not including Internet Access or
ISP features

GRLSB

256 Kbps downstream/upstream

GRLA8

640 Kbps downstream/256 Kbps upstream

GRLZB

Standalone: GRLZC

1.5 Mbps downstream/896 Kbps upstream

GRL3B

GRL5B

GRL7B

Standalone: GRL3C GRL5C GRL7C

The provisioned Connection Speed depends on loop qualification:

3 Mbps downstream/640 Kbps upstream

5 Mbps downstream/896 Kbps upstream

7 Mbps downstream/896 Kbps upstream

Add Office Basic

NMO77

Available on all Connection speeds listed above

ADSL2+ and VDSL2 Ethernet
Services for Business End-Users (Business, Centrex, and PBX)

Product

USOC

Connection Speeds up to:

Office Basic (required)

NMO77

Office Basic

1.5Mbps downstream

896Kbps upstream

EHXDB

Stand-Alone:

EHXDC

1.5 Mbps downstream/896 Kbps upstream

Office Basic

7 Mbps downstream

896Kbps upstream

EHXE8

EHXCB

EHXBB

Stand-Alone:

EHXE9

EHXCC

EHXBC

The provisioned Connection Speed depends on loop qualification:

3 Mbps downstream/640 Kbps upstream

5 Mbps downstream/896 Kbps upstream

7 Mbps downstream/896 Kbps upstream

Office Basic

12 Mbps downstream

896Kbps upstream

EHXAB

Stand-Alone:

EHXAC

12Mbps downstream/ 896Kbps upstream

Office Basic

7 Mbps downstream

5 Mbps upstream

EHXKB

EHXLB

Stand-Alone:

EHXKC

EHXLC

The provisioned Connection Speed depends on loop qualification

5Mbps downstream/ 5Mbps upstream

7Mbps downstream/ 5Mbps upstream

Office Basic

12 Mbps downstream

5 Mbps upstream

EHXMB

Stand-Alone:

EHXMC

12Mbps downstream/ 5Mbps upstream

Office Basic

20 Mbps downstream

896 Kbps upstream

EHXHB

Stand-Alone:

EHXHC

20 Mbps downstream/ 896 Kbps upstream

Office Basic

20 Mbps downstream

5 Mbps upstream

EHXNB

Stand-Alone:

EHXNC

20 Mbps downstream/ 5 Mbps upstream

ADSL/ATM Services for Residential End-Users

Product

USOC

Connection Speeds up to:

CenturyLink High-Speed® Internet not including Internet Access or ISP features

GRLSM

256 Kbps downstream/upstream

CenturyLink High-Speed® Internet Silver not including Internet Access
or ISP features

GRLAM

640 Kbps downstream/256 Kbps upstream

GRLZM

Stand-Alone: GRLZS

1.5 Mbps downstream/896 Kbps upstream

CenturyLink High-Speed® Internet Platinum not including Internet Access or ISP
features

GRL3M

GRL5M

GRL7M

Stand-Alone: GRL3S GRL5S GRL7S

The provisioned Connection Speed depends on loop qualification:

3 Mbps downstream/640 Kbps upstream

5 Mbps downstream/896 Kbps upstream

7 Mbps downstream/896 Kbps upstream

Add Internet No E-Mail

NMO4T

Available on all Connection speeds listed above

ADSL2+ and VDSL2 Ethernet
Based Services for Residential End-Users with No E-Mail Included

Product

USOC

Connection Speeds up to:

Internet No E-Mail (required)

NMO4T

Applied with each transport USOC

CenturyLink High-Speed® Internet No E-Mail
Included 1.5M/896K

EHXDX

Stand-Alone:

EHXDS

1.5 Mbps downstream/896 Kbps upstream

CenturyLink High-Speed® Internet No E-Mail Included
7M/896K

EHXE7

EHXCX

EHXBX

Stand-Alone:

EHXEJ

EHXCS

EHXBS

The provisioned Connection Speed depends on loop qualification:

3 Mbps downstream/640 Kbps upstream

5 Mbps downstream/896 Kbps upstream

7 Mbps downstream/896 Kbps upstream

CenturyLink High-Speed® Internet No E-Mail Included
12M/896K

EHXAX

Stand-Alone:

EHXAS

12Mbps downstream/ 896Kbps upstream

CenturyLink High-Speed® Internet No E-Mail Included
7M/5M

EHXKX

EHXLX

Stand-Alone:

EHXKS

EHXLS

The provisioned Connection Speed depends on loop qualification

5Mbps downstream/ 5Mbps upstream

7Mbps downstream/ 5Mbps upstream

CenturyLink High-Speed® Internet No E-Mail Included
12M/5M

EHXMX

Stand-Alone:

EHXMS

12Mbps downstream/ 5Mbps upstream

CenturyLink High-Speed® Internet No E-Mail Included
20 Mbps/ 896Kbps

EHXHX

Stand-Alone:

EHXHS

20 Mbps downstream/ 896 Kbps upstream

CenturyLink High-Speed® Internet No E-Mail Included
20 Mbps/5 Mbps

EHXNX

Stand-Alone:

EHXNS

20 Mbps downstream/ 5 Mbps upstream

Downstream speeds refer to data rates from the network to the end-user. Upstream speeds refer to
data rates from the end-user to the network. Service speeds are "up to" and CenturyLink will provision
your line at the maximum speed it qualifies for within the speed range of the service you selected.
Actual speed varies depending on various factors. CenturyLink may limit speeds.

Availability

CBR 2011 Services are available where facilities exist throughout CenturyLink QC on loops that meet specific conditions, e.g., distance from
the CO, as determined by the "loop qualification" process.

CenturyLink broadband may not be available in all areas or at the rates or speeds generally marketed.
Availability of service depends on availability and limits of CenturyLink wire centers and facilities. Service
will not be provided using unsuitable facilities or if provision of service creates interference with
other services. Service is offered only to location(s) qualified by CenturyLink line qualification procedures.
Some lines may not qualify for the service even if initial tests qualified such lines. Speed and availability
of service are not guaranteed and may be limited by a variety of factors including but not limited
to the physical condition of the line and wiring at the location, of service, phone line qualifications,
computer performance/configuration, and network/Internet congestion. Service is provided on a per-line
basis, and the actual throughput and connection speed of your service depends on a number of factors
such as Internet traffic and congestion or bandwidth, distance of the premises from a CenturyLink central
office, viruses or spy ware, server speed of the Web sites to which the end user connects, traffic
and congestion on the premises network or corporate LAN, and Windows PC settings, in addition to the
factors listed above. Uninterrupted or error-free service is not guaranteed.

If an end user with broadband service moves to another location (including a move within the same
building) broadband service is not guaranteed at the new location. The new/moved line must be re-qualified
for Service and nonrecurring charges (NRCs) applicable to new Service will apply.

CenturyLink Retail High Speed Internet/Broadband Service Promotions are not available.

Grandfathered CenturyLink DSL services, such as CenturyLink DSL Pro products, installed under predecessor wholesale
broadband contracts, e.g. CenturyLink Commercial Broadband Services (QCBS), remain available under CBR unless
or until notification is provided by CenturyLink. CenturyLink will accept no order activity except Disconnection
on the broadband portion of these lines. Rates for the services are published in the CenturyLink
High Speed Internet Rate Card.

Broadband Technology Availability Restrictions

Certain CenturyLink retail broadband products may not be available in all areas with broadband availability. Availability may be determined by both capacity and/or the technology deployed in the area of the broadband request. When you request conversion to wholesale of any existing account that includes these or any other unavailable broadband services, you may request retention of broadband functionality by changing that unavailable service to one of the available products listed in this PCAT (provided that the impacted end-user premises loop qualifies for service).

CenturyLink continues to upgrade its network to support the increasing demand for end user bandwidth. As a result, traditional ATM based technology is being overlaid or increasingly replaced with Ethernet based ADSL2+ and VDSL2 technology. Ethernet based infrastructure may also be referred to as Fiber to the Node (FTTN).

Please note that the serving technology may impact specific service requirements, such as available speed, modem type and ISP options.

Technology

USOC Class

Speed

Downstream/Upstream

Modem

Type

Internet Access

ATM

ADSL

GRLXX

256K,1.5M, 7M/896K

PPPOA or PPPOE

Third Party/CenturyLink

Ethernet

ADSL2+

EHXXX

1.5M,7M,20M/896K

PPPOE

CenturyLink

VDSL2

EHXXX

1.5M,7M, 12M, 20M/896K

7M,12M, 20M/5M

VDSL

CenturyLink

CenturyLink IP Broadband services installed with CLSP™ or Resale lines due to Service Interference issues under predecessor wholesale broadband contracts, e.g. QCBS, remain available under CBR 2011 unless or until notification is provided by CenturyLink. CenturyLink will accept no order activity except Disconnection on the broadband portion of these lines. Rates for the services are published in the CenturyLink High Speed Internet Rate Card.

Modems:

Modems are available for purchase from CenturyLink. Shipping and delivery charges will also apply.

No bulk purchase option for modems is available through CenturyLink.

If CLEC provides modems to the end user, such modems must be compatible with the service and transport technology. For ADSL2+ provisioned EHXXX services, an approved PPPOE compatible modem is required. For new VDSL2 provisioned EHXXX service, a VDSL2 compatible modem ordered from CenturyLink is required. Conversion or upgrade of existing service may also require a modem change.

If a modem is purchased on your CenturyLink order, CenturyLink will determine which modem is compatible with the transport technology. CenturyLink reserves the right to change available modem manufacturers and/or select the modem models. See CenturyLink Modems.

When converting a CenturyLink account with a leased modem, an automatic notification will be sent to the end user requesting modem return.

Internet Access:

When choosing CenturyLink High-Speed® Internet No E-Mail or Office
Basic®, CenturyLink will provide the internet access. Internet
access does not include email or premium ISP features.

CLECs may continue to order and purchase CenturyLink Connect® not including Internet Access or ISP features for residential lines or CenturyLink™ High-Speed Internet not including Internet Access or ISP features for business lines, but CLECs must then choose an ISP provider.

Installation Options:

CLEC provides installation direction to the end user for all services utilizing a third party ISP. This may include the Self-Install option or a CLEC provided technician installation.

In addition to the Self Install option or a CLEC provided technician installation, for service that includes CenturyLink CenturyLink HSI No E-Mail Included/Office Basic the CLEC may choose to have a CenturyLink technician installation.

Standard Installation the CenturyLink technician will connect one wired computer to a CenturyLink modem and to the HSI service.

Networking Installation the CenturyLink technician connects multiple (Residence up to 5, Business up to 8) wired and wireless computers to a CenturyLink Advanced Networking modem and to the HSI service.

A tech install is required for all orders with 12Mbps or higher downstream or 5Mbps or higher upstream speeds by CenturyLink technician.
The reason for the tech install for these speeds is to ensure the full capability is delivered to the end user. To ensure optimum performance, a Standard or Professional Networking Installation is required for HSI with 12Mbps or higher download speed or 5Mpbs and higher upstream speeds. The installation optimizes the connection and service, eliminating interference caused by the customer's inside wire. If you choose not to have a DSL Tech Install, include the following in the Remarks field:
"DSL Tech Install refused." For Tech Install and Ordering requirements seeDSL Tech Install Ordering.

Terms and Conditions

Unless requesting Standalone service, you must also be the provider of record of the underlying
voice service when requesting broadband service.

You may order new service subject to loop qualification and availability or convert existing CenturyLink
retail end users with high speed internet service to CenturyLink Resale or CLSP™ service and maintain the
high speed internet service, if that service is available with CBR 2011 , as provided in Product
Description. Following service conversion, any existing Customer Premise Equipment (CPE) (e.g.,
modems, filters) will not be maintained or changed by CenturyLink.

It is your responsibility to provide your end-users with CPE,
marketing materials, installment instructions, and Tier 1 Technical Support. You may choose, however, to purchase modems, filters and installation instructions from CenturyLink. Tier 1 Technical support and any other peripherals will remain your sole responsibility. CPE must meet current
minimum System Requirements and the end user must be
equipped with a currently qualified CenturyLink Modem.

Modem Technology

USOC*

Res/Bus Modem Type

ADSL/ADSL2+

DXLY6

Res/Bus - Advanced wireless

VDSL2

DXLY6

Res/Bus - Advanced wireless

Upon order, the modem and shipping charges will be added and reflected on the bill.

Additional filters may be purchased using USOC DXLYA. If ordered at time of modem order then no shipping applies. If ordered separately shipping and handling will apply.

Installing or using CenturyLink broadband with CPE that does not meet minimum system requirements limits functionality, availability, and support and may damage CPE, software, peripherals or data. CenturyLink reserves the right to revise minimum requirements.

When ordering a GRLXX service, you must select a qualifying ISP (including CenturyLink) when you submit your service request. If your selected ISP no longer has a relationship with CenturyLink or no longer offers service in your area, CenturyLink will contact you to determine a qualifying alternative ISP and the destination change charge will be waived. Note that destination change charges do apply for any other ISP changes.

When ordering an EHXXX service, CenturyLink must be selected as the ISP (NMOXX USOC).

Service Conditions

You and your end-users are subject to the CenturyLink™ Broadband Subscriber Agreement, Acceptable
Use Policy (AUP), and Excessive Use Policy (EUP) which include certain service restrictions and
requirements including but not limited to:

A prohibition on sending "Spam" and other excessive usage information

Liability

Information on service termination/suspension

Potential damage

Information gathering and monitoring

CenturyLink may disclose information in accordance with our Privacy Policy
and the Subscriber Agreement to a governmental agency when permitted to do so by law, or if necessary

You assume total responsibility for use of this Service. CenturyLink exercises no control over and disclaims
any responsibility for the content created or accessible using the Service and for actions taken on
the Internet. CenturyLink recommends that the service not be used in high risk activities where an error
could cause damage or injury.

CenturyLink High Speed Internet Service Management Tools

CenturyLink utilizes various walled gardens to help manage security and usage abuse on its network. The offender will receive notice of the enforcement and instructions to resume normal operation. Repeated abuse may result in disconnection of the high speed portion of the end user’s service. For additional supporting documentation on the walled garden and enforcement, see Wholesale Walled Garden Support Documentation.

Note that the CenturyLink High Speed Internet Rate
Card. includes all Broadband services available from CenturyLink, including some services that are
not available under CBR 2011. (See the Product Section of this PCAT to review available CBR 2011services and speeds). When referencing a Rate Card be sure to
use the Consumer Rate Card for your residential end users and the Business Rate Card for your business

The connection speed that you may request provisioned
is determined by your Loop Qualification response.

Rates

Your CBR 2011 Agreement includes a base discount on the Broadband Activation Fee and CenturyLink modem NRCs. Except for these NRCs, all charges provided in the CenturyLink High Speed
Internet Rate Card apply as published.

The effective discount for applicable NRCs and MRCs is available in the CBR 2011 tab of the Commercial Agreements section of the Wholesale website. The effective discounts are subject to modification by CenturyLink in accordance with the terms and conditions of your CBR 2011 Agreement.

Regulations and Policy

Your Interconnection Agreement must include specific terms and conditions and rates to purchase
any underlying Resale or CLSP™ voice service. See Implementation for additional
information if you need to amend your Interconnection Agreement.

CenturyLink broadband services are offered by CenturyLink on a non-common carrier, Title I basis and are not
tariffed. Service is offered only under terms and conditions and rates of a commercial wholesale CBR
Agreement.

Features/Benefits

Features

Benefits

Speed availability

Meets wide variety of residential and business data transmission needs.

Our network offers fast speeds at compelling rates in rapidly growing, geographically diverse
market areas without the cost of buying or building field facilities.

Uses end-users existing phone lines to deliver both voice and data

Provides one-stop shopping for voice and data transmission lines.

Standalone service delivers a data line only

Standalone is the solution for users looking to reduce their monthly telecom spend while maintaining
broadband access on dedicated facilities.

Applications

Broadband service has become a nearly obligatory offering in all carriers' end user portfolios.
High-speed connectivity needs of today's residential and business end-users include Internet access,
corporate LAN access, Telecommuting, Desktop video conferencing and more.

Pre-Ordering

You must perform Loop Qualification by service address or Working Telephone Number (WTN) before
ordering new or upgrading existing broadband service to determine if, and at what speeds, broadband
is available on that existing WTN or at the end user's location.

You may submit broadband installation requests simultaneously with your CLSP™ or Resale voice service
installation request (New, Change, or Transfer orders) if the address qualifies for broadband service.

Loop qualification will qualify addresses and WTNs for CenturyLink broadband
and will return the highest speed available. The loop qualification
response will be either ATM (ADSL) and Ethernet will reflect ADSL2+
or VDSL2, based upon your query selection, and is available by:

Using the IMA process detailed below

Submitting a request for Bulk Loop Qualification (20 or more TNs or addresses), as described below

Note: The bulk qualification can be requested for ATM based broadband only or ATM/Ethernet based broadband.

Calling the CSIE at 866-434-2555.

For Standalone service, you must perform a Loop Qualification by address and the response must be
1.5 Mbps or greater. When submitting a Local Service Request (LSR), the TNS field must be populated with either a reserve
TN or a placeholder TN. CenturyLink will provide a data TN upon Firm Order Confirmation (FOC)). When the
Loop Qualification response is 'Out of Capacity', do not submit a request for new standalone broadband
service.

Loop Qualification using IMA

To qualify by WTN, the account must be posted to CenturyLink billing systems. In Border Towns, you may
qualify either the dialable WTN or the billing WTN. Additional information on Border Towns can be
found in the Pre-Ordering Overview.

A 'Provisional' response to a Loop Qualification request means that broadband may be available contingent
upon certain network activity.

Provisional Qualification

To authorize CenturyLink to attempt to provision broadband on a provisionally qualified WTN or address,
populate the SCA field on your Local Service Request (LSR) with 'Y'. This action authorizes CenturyLink
to perform a UDC removal or line move, at no additional charge, to allow installation of the broadband
service. If a line move or UDC removal is not possible, CenturyLink will send you a jeopardy notice for
the LSR.

Note that line moves and UDC removal are not available on N & T orders, C orders adding a new
line simultaneously with broadband or on Standalone service.

Provisioning Qualification – Grooming

To authorize CenturyLink to evaluate feasibility for grooming facilities to provision broadband on a provisionally qualified WTN or address, populate the SCA field on your LSR with ‘Y’. CenturyLink will evaluate and, when feasible, groom facilities which might include network rearrangements and removal of loads and/or bridge tap at no additional charge to allow installation of the broadband service. CenturyLink will indicate the order status via jeopardy notices for the LSR. If grooming is not feasible, this will be communicated in the jeopardy notice,

On rare occasions, your existing customer may qualify for a higher speed at its service address than the WTN assigned at the service address may qualify for. If you have verified that the address qualifies for a higher speed through the address qualification tool, you may submit a speed change request using Fax/Gateway by adding a remark indicating that the address qualifies for a higher speed. CenturyLink will validate whether the address qualifies for a higher speed based on the available facilities and will either accept or reject the request. This will also apply for new CBR service on an existing account. In the event that CenturyLink accepts the LSR, CenturyLink will attempt to provision broadband at the higher speed. If CenturyLink accepts the LSR but determines that it is not able to provision the higher speed, CenturyLink will follow existing Jeopardy procedures.

CenturyLink™ Host Volume Discount Program arrangements are not available under this agreement.
This arrangement is indicated by the presence of a broadband USOC followed by a 'DVDP' Field Identifier
(FID) on the CSR. When you request conversion of an existing Retail service with this arrangement,
CenturyLink will remove the DVDP FID from the account while keeping end-user broadband functionality in
place. This process will take down the Volume Discount Program's Host ISP; therefore an ISP Host change
is required during the conversion process.

Tech Install Appointment

If a CenturyLink Tech Install is desired, the CLEC should reserve an appointment in IMA Pre-Order Schedule Appointment. Under the Schedule Appointment option, enter one or more of the following USOCs in the field ‘Enter Other Work Required USOC’. Entering one of these USOCs will reserve an appointment with a broadband technician and defines the amount of time required to complete the order.

Dispatch for all new connect orders, this may include broadband ordered with voice or straight broadband as standalone service.

Follow the field entry requirements described in the LSOG.
Information regarding directory listings is available in the White
Pages Directory Listings PCAT. When Standalone Service is the only service on an account, a directory
listing is required but the listing will not be sent to the CenturyLink Listings database.

Refer to the IMA Ordering Job Aid for Stand Alone Conversions for scenarios that will provide the applicable forms and the appropriate field entries for conversions or changes from stand alone services (HSI/Broadband) to POTS or vice versa.

To change a WTN on a line with broadband, the new TN must not be a currently working number in a
CenturyLink switch. The TN cannot be "swapped"
for another line. To "swap" a working TN, the broadband service must be removed prior to
the TN swap.

On the RS, PS or CRS form in the MEGACENTNM field include the Mega
Central Name that matches the valid Mega Central Circuit ID.

Beginning in April 2011, when the CLEC requests CenturyLink as the Internet
provider, they may populate the MEGACENTNM field with USWNET and
IMA will retrieve the LATA specific data. When the LSR is submitted,
the LATA specific data will be saved in this field.

Table: CenturyLink provided internet access is available in these locations:

MEGACENTNM

LATA

CITY AREA

STATE

uswnetphnx

666

Phoenix

AZ

uswnettcsn

668

Tucson

AZ

uswnetclsp

658

Colorado Springs

CO

uswnetdnvr

656

Denver

CO

uswnetbois

652

Boise

ID

uswnetcdrr

635

Cedar Rapids

IA

uswnetdesm

632

Des Moines

IA

uswnetdvnp

634

Davenport

IA

uswnetsxcy

630

Sioux City

IA

uswnetdlth

624

Duluth

MN

uswnetmpls

628

Minneapolis

MN

uswnetroch

620

Rochester

MN

uswnetstcd

626

St Cloud

MN

uswnetbzmn

650

Bozeman

MT

uswnetmssl

648

Missoula

MT

uswnetgdis

646

Grand Island

NE

uswnetomah

644

Omaha

NE

uswnetsxfl

640

Sioux Falls

SD

uswnetalbq

664

Albuquerque

NM

uswnetbsmr

638

Bismarck

ND

uswnetfarg

636

Fargo

ND

uswneteugn

670

Eugene

OR

uswnetptld

672

Portland

OR

uswnetslkc

660

Salt Lake City

UT

uswnetspkn

676

Spokane

WA

uswnetsttl

674

Seattle

WA

uswnetchyn

654

Cheyenne

WY

The appropriate broadband USOCs must be indicated in the FEATURE section of
the RS, PS, or CRS form. If the loop qualification response indicates
a specific technology is available at the requested speed, the CLEC
may choose that technology by using the following entries;

Feature

Feature Detail

EHX++

/NTI ADSL2+ or
/NTI VDSL2

This entry may also be required to retain the same technology on a conversion or speed change request.

When ordering Standalone service, use USOC GFB for Business end users and USOC GFR for Residential
end users for the line USOC. Populate the TNS field on the RS form with either a reserve TN or a placeholder

When changing an existing voice with broadband service to Standalone service, note that the TN will
be changed to a data TN. Feature Activity (FA) Types:

FA

FEATURE

C

1FB

T

GFB

D

GRLZB

N

GRLZC

When changing from an existing Standalone service to a voice line with broadband service, the TN
will be changed to a voice TN. Feature Activity (FA) Types:

FA

FEATURE

C

GFB

T

1FB

D

GRLZC

N

GRLZB

On ACT = C, you may need to include LNA = X along with the TNS field containing the new TN and OTN field populated with the old data TN. Any new features would be added by FA = N.

The PIC and LPIC fields on the RS form must be populated with NONE for Standalone Service.

The data TN on Standalone service will be changed if the service is moved to a new location.

If prior to the scheduled installation due date CenturyLink determines that the Loop Qualification result
was a false positive, CenturyLink will make every attempt to provision the Service (including performance
of line move or UDC removal) within the original scheduled DD without requiring a supplemental LSR
(SUP). If CenturyLink cannot complete provisioning on or before the original scheduled DD, CenturyLink will send
to you a jeopardy notice and request that you submit a SUP, within 4 business hours, with a Y in the
SCA field authorizing the standard interval. Additional information on the jeopardy process can be
found in Provisioning and Installation Overview.

You may retain existing TNs with broadband service on T&F orders. Dual service is not allowed.
For additional information on T&F telephone number retention, refer to the Port Within (Location
Portability) section of the Port Within PCAT.

Partial migrations, conversions, consolidations and deconsolidation

To minimize or avoid extended broadband service interruption on the due date for these order activities
where broadband is being retained, LSRs should include the following information:

FIELD

ENTRY

Manual Indicator

Y

Remarks

Partial Migration with CenturyLink broadband

Changing technology types:

When a change to the service dictates a change in the technology as result of ordering GRLXX to EHXXX or when ordering EHXXX to GRLXX a field visit is required and the additional information should be added to the LSR.

FIELD

ENTRY

ACT

C, V or Z

LNA

C or V

FA

D

FEATURE

GRLXX

FA

N

FEATURE

EHXXX

FA

N

FEATURE

VT6RT

When entering the VT6RT USOC, you will also be required to reserve an appointment so CenturyLink can schedule and dispatch a technician to complete the field work.

Also see section above on selecting technology types (/NTI ADSL2+ or /NTI VDSL2)

Shipping Information on Order

The end user form has been expanded to include a section for shipping information.
The CLEC can specify the end users address or can now enter an alternate address. The default option will be the end user service address.

DSL Tech Install

To request a DSL Tech Install, add the following information to the LSR:

FIELD

ENTRY

FA = N

N

Feature

1CRMC or 1CRM9 (depending upon technology type)

Manual Indicator

Y

Remarks

Request DSL Tech Install

A DSL Tech Install requires a specific technician skill set that may be reserved in Appointment Scheduler. See instructions in the Pre-Order section above. If a generic POTS appointment is reserved in lieu of the broadband appointment, the installation of the service may be delayed.

If the request is for 12Mbps or higher downstream or 5Mbps and higher upstream, and you choose not to have a DSL Tech Install, then include the following in Remarks: "DSL Tech Install refused". If the end user experiences installation issues and CenturyLink repair determines the problem resides beyond the customer demarc, you will be charged an installation charge. The DSL Tech Install USOCs are identified as 1CRMC for ADSL/ADSL2+ and 1CRM9 for VDSL2.

Modems:

CLEC may choose to provide end user modems or purchase a modem from CenturyLink. If a modem is purchased from CenturyLink, CenturyLink will determine the technology and model for fulfillment. See CenturyLink Modems.

Modem Options:

Technology

Compatible Equipment

Currently Available

Discontinued

ATM

Actiontec PK5000 & Zyxel PK5000Z

(Advanced Networking)

USOC DXLY6

Actiontec M1000

Actiontec 1520

Actiontec1524

Actiontec GA701

Actiontec GT701WG
Microsoft Acton

Microsoft Arescom

Motorola 3347

2Wire 2701H

ADSL2+

Actiontec PK5000 & Zyxel PK5000Z

(Advanced Networking)

USOC DXLY6

Actiontec M1000

Actiontec GT701

Actiontec GT701WG

Motorola 3347

2Wire 2701HG

VDSL2

Actiontec Q1000
(Advanced Networking)
USOC DXYL6

Shipping and Delivery:

CenturyLink utilizes a third-party vendor who processes and ships (via UPS) CenturyLink broadband equipment and tracks all equipment shipped and all equipment installed by a CenturyLink technician.

UPS rules require the customer to be present to accept packages delivered to the following:

Any multi-dwelling housing unit, such as an apartment or condominium.

Any business.

Any location where the UPS driver feels the package would be at risk if left unattended.

UPS will attempt delivery three times and, if unsuccessful, will return the package to the third party vendor. During each delivery attempt, the driver will leave a notice that includes a reference number. With that number, the customer can call UPS and make arrangements for delivery or pickup. Customers cannot establish delivery arrangements without the UPS reference number left by the driver.
In the event of questions regarding modem/credentials delivery, the CLEC may contact the CSIE.

Deny/Restore

When Temporary Disconnection for Non-Payment is requested, your end-user's CenturyLink broadband service
will be interrupted and will not allow any Internet activity. There is no specific NRC to deny broadband
service, however other service charges may apply dependent upon the underlying voice service. An NRC
will be applied when service is restored. MRCs will remain unchanged and payable to CenturyLink during denial
of service. See the CenturyLink High Speed Internet
Rate Card for the NRC. Additional information on Temporary Disconnection for Non-Payment is available
in Temporary Disconnection for Non-Payment/Restore PCAT.

To simultaneously deny both voice service and broadband service, submit to CenturyLink an LSR for temporary
disconnection of the voice service. With this order, both voice and broadband service will be denied.
To restore both voice and broadband service, submit a LSR for restoral of the voice service as detailed
Temporary Disconnection for Non-Payment/Restore PCAT.

Requests denying or restoring broadband service can not be combined with any other types of order
activity. To request temporary disconnection or restoral of the broadband service only, submit to
CenturyLink an LSR indicating the following:

FIELD

ENTRY

ACT

C

LNA

C

FA

N for Deny or D for Restoral

FEATURE

SCG4X

Remarks

Broadband Temp Deny or Restoral

Once CenturyLink has received an LSR and has issued the order to deny broadband service, downstream systems will process the order on the order submission date. You may not simply submit a SUP to cancel or change the denial order. SUPs are not recognized and will not be processed by downstream systems and the broadband service will continue to be denied. To cancel or change a pending order for service denial with a future due date (this process does not apply for cancellation of orders due on same day), you must: 1) Cancel the LSR; 2) Contact the CSIE to request broadband service restoral; and 3) Submit a new LSR, if necessary.

Once a broadband only Deny request has been submitted the order must complete prior to submission of the request for restoral. Restoral of service may take up to 24 hours.

Seasonal Service

Seasonal Service, also referred to as Suspension of Service and Vacation Service, is available to
residential broadband end users only. When you request Suspension of Service, your end-user's service
will be interrupted and will not allow any internet access until a Restore order is issued. Facility
assignments associated with the suspended service will be reserved in CenturyLink's systems, the account
will remain in active status on your CenturyLink records (i.e. service and billing), and MRCs will be reduced.

Seasonal Service is available on all residential speeds, with voice or Standalone, in all states
except Idaho-North, Oregon and Washington. It has a minimum 30-day suspension period and once suspended
service has been restored it cannot be placed on seasonal suspend again for a 90-day period. MRCs
and NRCs are provided in the CenturyLink High Speed
Internet Rate Card.

To request Seasonal Service, submit to CenturyLink an LSR indicating the following:

FIELD

ENTRY

ACT

L

Manual Indicator

Y

Remarks

High-Speed Internet/Broadband Seasonal Service (must indicate if this is for voice and High-Speed
Internet/Broadband or just High-Speed Internet/Broadband)

FA

N

FEATURE

N83SS

To request Service restoral (removal of Seasonal Service), submit to CenturyLink an LSR indicating the
following:

FIELD

ENTRY

ACT

B

RSTTYP

S

Manual Indicator

Y

Remarks

Restore High-Speed Internet/Broadband from Seasonal Service (this will restore voice service
as well)

FA

D

FEATURE

N83SS

Provisioning and Installation

When you submit a LSR to order new broadband service at the same time and on the same LSR as you
are requesting new line installation (N & T), the new line installation interval or the broadband
installation interval may apply, whichever is longer. For service intervals refer to the Service
Interval Guide (SIG).

In the event that CenturyLink determines that the data portion of the request cannot be provisioned with
the voice after an FOC has been issued, CenturyLink will send you a jeopardy notice. The jeopardy notification
will provide you with information on how to proceed. The jeopardy process is described in the Provisioning
and Installation Overview.

Upon receipt of an accurate and complete LSR including authorization of a line move or UDC removal or grooming,
you will receive a Firm Order Confirmation (FOC) based on the standard interval found in the SIG.
If at any time after you receive the FOC, and prior to the scheduled due date, CenturyLink determines that
a line move or UDC removal is required, CenturyLink will apply the line move or UDC removal interval and
will re-FOC your LSR reflecting the new scheduled due date. The interval will begin on the date CenturyLink
determines that a line move or UDC removal is necessary and a SUP is not required.

If at any time after you receive the FOC, and prior to the scheduled due date, CenturyLink determines
that a line move or UDC removal or grooming cannot be accomplished to Loop Qualify, you will receive a jeopardy
notification via IMA. The jeopardy notification will provide you information on how to proceed.

Loop facilities must be available when ordering broadband service.

NOTE: Broadband Self Install orders may complete after 5:00 PM local time and up to 8:00 PM local time.

Maintenance and Repair

Charges apply for certain maintenance, trouble isolation, and support services and if a technician
is dispatched. Charges may be per technician, may vary depending on when services are performed (e.g.,
time of day and weekday, holiday or weekend), and may include a minimum charge regardless of the actual
number of hours worked. CenturyLink will notify you of any applicable charges in advance of you incurring
such charges. If you report trouble, you must pay maintenance of service charge if the trouble is
not found in CenturyLink facilities or CenturyLink equipment or is found in customer equipment/systems or Equipment.
A dispatch charge also applies if: (A) Customer requests a service date change but fails to notify
CenturyLink before the service date and CenturyLink technician is dispatched on the service date (will have to
pay dispatch charge and CenturyLink will change the service date) or (B) CenturyLink technician dispatched for
maintenance of service and no trouble is found in CenturyLink facilities (applies each time this happens).

Data Backer®, Home Network Backer®, and Office Network Backer® are not available with CBR 2011.

Service interference occurs only when certain network conditions occur, including at some Central
Office or Remote Terminal ("CO/RT") fiber over ATM overlay sites where there is a power
disparity between the distant CO streams and the RT data streams in shared binder groups. RT DSL can
degrade CO DSL if in the same binder group. "Overlay sites" are those locations where IP
broadband is deployed at a Remote Terminal (RT) (called 'Fiber-to-the-Node' (FTTN)) and where the
serving Central Office also has existing ATM-based DSL.

Upon receipt of a repair ticket for broadband interference, CenturyLink will endeavor to correct the service
interference by up to and including moving the existing DSL connection to a new binder group at the
CO/RT.

In some cases, CenturyLink may determine that the existing DSL network configuration providing the broadband
service to the end user location is no longer compatible with the new network configuration. Resulting
service interference cannot be corrected and therefore availability of ATM-based service at that premise
will be withdrawn. In this instance, CenturyLink will advise you to submit a LSR to request an upgrade to Ethernet-based service or disconnection of the broadband service. Selection of an Ethernet-based service may also require a change in the selected ISP.

In the event a network change modifies a retail service and results in an impact to a wholesale service, CLEC will be modified regarding its available options.

Speed Downgrades

In the event you and the Technical Support Center determine that broadband speed needs to be permanently
lowered in order for the service to work properly, you may be requested to replace your current USOC
with one of the following repair USOCs:

Product

Residence

Business

Connection Speeds up to:

CenturyLink™ High-Speed Internet not including Internet Access or ISP features

GRLXD

GRLX8

1.5Mbps downstream / 640 Kbps upstream

Standalone

GRLXJ

GRLX9

GRLAM

GRLA8

640 Kbps downstream / 256 Kbps upstream

Standalone

GRLAJ

GRLA9

CenturyLink™ High-Speed Internet No E-Mail Included/Office Basic

EHXF7

EHXF8

1.5Mbps downstream / 640 Kbps upstream

Standalone

EHXFJ

EHXF9

EHXG7

EHXG8

640 Kbps downstream / 256 Kbps upstream

Standalone

EHXGJ

EHXG9

EHXQ7

EHXQ8

3 Mbps downstream / 3 Mbps upstream

Standalone

EHXQJ

EHXQ9

EHXR7

EHXR8

5 Mbps downstream / 3 Mbps upstream

Standalone

EHXRJ

EHXR9

EHXS7

EHXS8

10 Mbps downstream / 640 Kbps upstream

Standalone

EHXSJ

EHXS9

EHXS7

EHXS8

10 Mbps downstream / 3 Mbps upstream

Standalone

EHXSJ

EHXS9

EHXT7

EHXT8

10 Mbps downstream / 3 Mbps upstream

Standalone

EHXTJ

EHXT9

EHXJ7

EHXJ8

18 Mbps downstream/ 640 Kbps upstream

Standalone

EHXJJ

EHXJ9

EHXU7

EHXU8

18 Mbps downstream/ 3 Mbps upstream

Standalone

EHXUJ

EHXU9

The word "repair" may be returned in the IMA PreOrder Loop Qualification if a repair USOC
is present or if the maximum speed available for that service address is one of these speeds.

Please follow the steps below to update your existing USOC:

An LSR will be required to change the speed of the service. Use a Feature Activity (FA) of "D" for
the old USOC and an FA of "N" for the new USOC.

Mark the LSR for Manual Handling and add a REMARK stating "Due to a repair issue, we need
to lower broadband speed". Please include the Technical Support Center repair ticket number
in the remark.

The service order for this type of repair issue will have the same Business day due date and the
speed change charge will be waived.

NOTE: If IMA will not accept the USOC to change the speed, enter the USOC in the Remarks section
of the LSR.

Standalone service is not billed on the same account as Centrex or PBX trunks.

MRCs and NRCs billed in advance and usage and governmental charges, unless you are tax exempt, are
billed in arrears. You will pay all billed charges by the due date set forth in your billing statement,
as well as any Late Charge. You will be charged for each additional copy of your bill.

Training

Contacts

Frequently Asked Questions (FAQs)

1. Will the CBR 2011 end user receive a bill from CenturyLink?
Only the customer of record for all CBR 2011services will receive a bill from CenturyLink.

2. Why aren't broadband Services in the tariff?
Effective November 16, 2005 companies providing high-speed internet access had
the choice of continuing to provide terms and conditions that governed the service under FCC Tariff
or under other agreement type. At that time, CenturyLink moved to a commercial agreement structure to govern
availability of broadband service.

3. Why can I not order a third party internet service provider with CenturyLink Ethernet-based high speed service?
The architecture of the Ethernet-based services are not configured for a handoff of the high speed transport but is a seamless service which includes CenturyLink internet service support.