Ontario Hydro's Help Desk, known as the Information Technology Management Center (ITMC), serves a user community of 25,000 employees as well as department-level help desks, consistently earning a rating of 4.

This new suite combines RightAnswers' products and services to provide internal help desk organizations with self-service and support analyst software solutions, dynamic content, and value-added client success and knowledge management services to improve the support experience for end-users, accelerate problem resolution, and control support costs.

a leading provider of web-based service desk automation software targeting the mid-market, today announced that Lehigh University has selected FootPrints(R) to automate its campus-wide help desk operations.

According to industry experts, having automatic access to IT asset information can have a significant impact in improving the efficiency of help desks and customer service operations, offering benefits such as reduced incident handling and improved resolution time.

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