Postal kiosks include UW accessiblity features

Postal patrons tired of standing in long lines to mail their holiday
packages now can save time when they use one of the U.S. Postal
Service's new automated postal centers (APCs) to conduct transactions
themselves.

But while the kiosks offer most customers a level of convenience
they've come to expect in today's world, APCs also give many people with
visual, cognitive and physical impairments the kind of independence
they rarely find.

The kiosks incorporate the University of Wisconsin–Madison Trace Research and Development Center's
EZ Access features. The features are a simple set of interface
enhancements that manufacturers can integrate into electronic products
and devices such as public information kiosks, ATMs and cellular phones,
so more people - including older people and those with disabilities -
can use them.

Funded by the National Institute on Disability and Rehabilitation Research,
Trace researchers developed EZ Access during the past six years as an
outgrowth of ongoing research and development on how to design standard
information systems and products so that they are accessible for people
with disabilities. With the addition of just a few buttons and voice
output, a touch-screen product becomes usable by people who cannot see,
read, reach the screen or make fine movements with their arms, hands or
fingers.

The APC includes audio prompts, a headphone jack and a special
keypad. In addition, it is accessible to people in wheelchairs and
others who have limited reach.

"As a person who is blind, I have always depended on the clerk to
assist me with my postal transaction," says Neal Ewers, a senior
instrument specialist with Trace. "I was delighted to discover that I
could do everything I needed to do totally on my own by using the same
device that everyone else uses. Its power was even more apparent when I
discovered that many people would be able to look at the screen while
also listening to the audio output. This will be a real benefit for
people who are dyslexic, people who are just learning English and people
with low vision."

At the kiosk, customers can use debit or credit cards to purchase
stamps, mail envelopes and packages weighing up to 70 pounds, dispense a
variety of mailing indicia, look up ZIP codes, prepare several forms
and more.

Using the Trace technologies, IBM developed the APC, which the Postal
Service is initially installing in 2,500 post offices around the
country, with more to follow. Earlier this year, Kiosk magazine gave the
APC an award for best retail kiosk application - an award, says Trace
Center Director Gregg Vanderheiden, that illustrates how accessible
designs can be better designs.

"This is a great example of how accessibility can be seamlessly
incorporated into a product, making it easier for everyone," he says.

Vanderheiden, also a professor of biomedical engineering and
industrial engineering, says he is delighted the Postal Service chose to
include EZ Access technologies in the APC.

"It is very encouraging to see this widespread dissemination of the
EZ Access features," he says. "And the USPS Automated Postal Center,
with its very user-friendly interface, is an excellent product to
demonstrate them."