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Quvu is our intuitive call centre management software that lets you easily manage your inbound and outbound teams. Features include a smart dialler, real-time stats for wallboards, queue and agent stats, CRM integration and much more.

A fully secure cloud-based system, Quvu allows you to manage your teams remotely across multiple locations. And you have full access to Quvu on the go, so you don’t need to be in your call centre get access to live information.

The system is fully-integrated with Goldfish’s VoIP telecoms system and includes CRM integration for Zoho and Salesforce. With an open API for bespoke CRM integration.

Goldfish are the only telecoms company in Ireland to have a 5-Star Rating on TrustPilot, the international review site. Here’s how we did it.

You may have seen some companies now use their TrustPilot rating in their TV adverts. That makes complete sense as TrustPilot is a well-respected company review site. Google now also includes it in Google Ads. The site is becoming more and more synonymous with good service.

Here at Goldfish, we are extremely proud of our 5-Star Rating. It has taken a great deal of work to achieve it. So what did we do?

An early Merry Christmas from everyone at Goldfish. Instead of sending Christmas cards again this year we have donated to the Dublin Simon Goldfish is proud to support the Dublin Simon ‘House of Cards’ appeal, helping to address homelessness in Ireland.

As stated above, your Goldfish lines can be answered from any location. It is one of the big benefits of VoIP. It means that you can answer your calls from anywhere for free, without having to forward them on to your mobile and incur a mobile cost. You can also make outbound calls.

First, up before we talk about routing we’d like need remind everyone that you can answer your Goldfish virtual landline numbers for FREE without having to pay any mobile redirection costs. You can do this via a choice of apps, softphones and our exclusive cloud phone, on your mobile, tablet or computer. You also make calls on your numbers on the same way. Details of how do this are in the ‘Answering Calls Remotely’ paragraph below.

A problem for marketeers has always been monitoring call tracking results and evaluating the return on investment for marketing spend. These days if you have an online sales funnel then conversions and emails can be tracked easily, which is great. But what about where you have a telephone number advertised?

A lot of companies still rely on either asking the callers where they heard about them or getting them to answer an automated survey after the call, none of which is entirely accurate. Salespeople forget, the caller isn’t clear enough, the results aren’t collated clearly and people hang up before answering a survey. Let’s face it, the last thing the salesperson is thinking about when they have a potential sale on the phone is to make sure they help the marketing team accurately track call analytics. All they are focused on is the sale. And that is the way it should be. So you need a clear and exact way to collate the results. Here’s what we do.

As part of the ‘Goldfish Gives Back’ programme we help local charities and community groups. Charities get discounted services, we give financial donations each year, provide sponsorship to local events, schools, sports teams and provide any assistant required to good initiatives. One of the main charities that we have given to long-term is the Simon Community.