A copy of the Insurance Coverage Card showing the name and policy number;A copy of passport.

Waiting for the Company to issue GOP:After receiving all required document and information, we will respond for a GOP within 4 hours.

Claim procedure:After giving service to the client, kindly provide us:

Original Notification of Claim Form completed by client and attending physician;

An operation report;

A discharge certificate;

Copy of GOP;

Original official receipts with detailed breakdown of charges.

Important information:

All documents from health care providers have to be on letterhead of the hospital/clinic;

Once receiving the necessary forms and clarification, we try and process the claim in 5-working days;

Claims are reimbursed by cash or by bank transfer;

Pacific Cross Insurance is not responsible for any charges assessed by the banking institutions and this is the client’s responsibility.

FOR EMERGENCY EVACUATIONS:

In case of a situation where the clinic or hospital feels an emergency evacuation may be necessary, it is a requirement to involve our emergency assistance company by using the phone number at the back of the Insurance coverage card.

Customer Centre

We understand insurance can be confusing and that it is one of the most important decisions you will make to protect yourself, your family and your employees. Pacific Cross Insurance has an experienced team of customer service representatives who are waiting to answer any questions or comments you may have.