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Statement of Rights and Service for Producers, Consumers and Other Stakeholders

The Canadian Food Inspection Agency (CFIA) has developed a Statement of Rights and Service for Producers, Consumers and Other Stakeholders, as well as six accompanying guides to inspection (for producers, consumers, processors, animal transporters, importers and exporters).

The objective of the statement and its guides is to offer stakeholders and CFIA staff a clear, plain language explanation of the CFIA’s commitment to

transparent decision making;

accessible and timely information;

fair, respectful and unbiased interactions with stakeholders; and

responsiveness and continuous improvement.

In addition, the statement and guides will

allow stakeholders to become more familiar with the CFIA’s roles and responsibilities

clarify what stakeholders can expect when dealing with the CFIA

reference the CFIA’s expectations of regulated parties as outlined in its brochure entitled The Canadian Food Inspection Agency and Its Regulated Parties, Stakeholders and Partners: An Ethical Relationship

Stakeholders are encouraged to familiarize themselves with the statement and guides, which will be useful when interacting with the CFIA:

Complaints and Appeals Process

The CFIA has a Complaints and Appeals process that allows stakeholders to register complaints and appeals related to quality of service, administrative errors and regulatory decisions. The Office of Complaints and Appeals was launched on April 2, 2012.