Visa Card Services

For Prepaid Cards

To review account activity, dispute a transaction, or all other customer service inquiries, call the number on the back of your card. Different card programs have different customer service toll free number.

Sometimes you will have feedback, comments, questions, suggestions, or general inquiries about our Vancity Community Investment Bank products that you want a higher level response to.

Please provide your name, address, phone number and details of your feedback. We will get back to you within five business days of receiving your feedback.

For Credit Cards Only

To report your credit card lost or stolen, review account activity, dispute a transaction, or all other customer service inquiries, call Credit Card Cardholder Services at 1 800 611 8472 or if you prefer email us at visa_centre@vancity.com.

Vancity Community Investment Bank is a Certified B-Corp™ and a member of CDIC.