If you’re having trouble syncing with Dropbox

Get help when you’re having problems syncing with Dropbox, like when items you create on one device aren’t showing up on another.

Dropbox is complex and depends on many factors, including your network environment and software configuration. This article is a collection of common solutions for syncing problems.

We’re unable to troubleshoot issues with Dropbox beyond the scope of this article. If you’ve tried everything in the article and are still unable to sync, switch to a more reliable sync method.

If 1Password won’t sync with Dropbox on some or all of your devices, try each troubleshooting step in order. After each step, check if 1Password is now syncing with Dropbox (create an item in 1Password and see if it syncs to all your devices). If it’s still not syncing, move on to the next step.

Reset your Dropbox data

If none of the above steps help, you’ll need to remove your data from Dropbox and start syncing again. To do this, you’ll need to pick one device that has the 1Password data you want to keep. The others will be reset and synced from that device.

It’s easiest to do this on a Mac, iPhone, or iPad, so you should choose one of those if at all possible.

If the data you want to keep is on Android

It’s not possible to reset your Dropbox data on Android without deleting 1Password, which will also delete your data. You’ll need to export your data and then import it into 1Password on a Mac or Windows PC.

Export your data from 1Password on your Android device. Do not skip this, or you will lose all your data.

Tap Settings > Advanced > “Export primary vault”. Your 1Password data will be saved to a folder named 1PasswordExports in local storage on your device.

If resetting your Dropbox data doesn’t help

If you’ve tried all the steps above and still can’t sync, make sure that you’re syncing to the right vault, and that it’s actually syncing to Dropbox:

Mac

In Finder, open your Dropbox folder and find your 1Password.opvault or 1Password.agilekeychain file. The default location is in Dropbox > Apps > 1Password, but it may also be in Dropbox > 1Password or elsewhere.

Note the date and time your vault was last modified.

Create a new item in 1Password.

Windows

In Windows Explorer, open your Dropbox folder, and open your 1Password.opvault or 1Password.agilekeychain folder. The default location is in Dropbox > Apps > 1Password, but it may also be in Dropbox > 1Password or elsewhere.

Note the date the default folder was last modified. In a .agilekeychain, it will be inside a folder called data.

Create a new item in 1Password.

If “date modified” doesn’t change

If 1Password didn’t update the vault in your Dropbox folder on your Mac or Windows PC, make sure 1Password is not only syncing with Dropbox but syncing to the folder you’re expecting. This folder should be the same one that 1Password is using on all your devices.

If “date modified” changes

If 1Password updated the vault on your Mac or Windows PC, check to make sure that the vault is making its way to Dropbox. Sign in to Dropbox.com and locate your 1Password.opvault or 1Password.agilekeychain vault.

If your vault isn’t showing up in your account on Dropbox.com, get help on the Dropbox Help Center: