Als erstes mögliches Projekt sieht Coates ein Forschungsprogramm im Südosten Londons und führt dazu konkret aus: „The researchers will be asked to identify by market research, the different kinds of needs for public libraries for people living and studying in that area and then to research how effectively the 100 or so libraries that are there now actually meet the requirement. It will be able to identify the strengths and the weaknesses of current provision and share that information in full detail both with the public and with the councillors in the London boroughs who are responsible. It will be entirely neutral in the sense that it will have no other interest to proclaim what libraries are achieving apart from what the public wants them to do. It will hold the mirror up to the service plainly and obviously. There will be none of this ‘well the public doesn‘t understand what libraries do these days’ of the kind we hear constantly at present. It will be a force for improvement.“