How do I speak with customer service?

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How do I speak with customer service? The phone number on my Visa bill says to come to the website. The website has no phone number to call or way to communicate via email to correct a billing problem. As far as I can determine after exploring the site for over an hour, the only email option is if you need help opening a new account. How can a credible web service operate professionally with such terrible customer service. I need someone from IMDb to call me and correct the unauthorized monthly billing. David Dionisi

All pages of the site have a "contact us" link that leads here to either post here and get help from staff or other users, or contact the staff directly via this form linked at the end of this statement, that is shown on front page of the forum (in the side bar at the right, under the "welcome" statement):

Note: this is a public forum: anything posted here will be visible to everyone.

I seriously just bought the ability to add a poster for my new show & for some reason it cant find the show in the database even though i can clearly see the show on my profile page & on my IMDb account.

Was it just added? If so, it could take an additional day or two to appear in all connected pages and forms. If it doesn't show up in a day or two, post again with specifics, but start a new discussion. Don't post here in an unrelated topic.

Did you read the first reply? Contact staff directly, as noted above. Are you referring to IMDbPro? Did you cancel? If not, they're just billing as per your contract when you subscribed. If you did cancel effectively and correctly, they'll likely rectify it. Until you ask, you have no business calling anyone a crook.

You've gone over a year without checking your cc statement? Seriously? Especially after cancelling an automated payment you'd approved? I would recommend you make a habit of double checking that sort of thing as mistakes can happen.

Nope they are crooks because I canceled and I shouldn't have to check my account if I didn't authorize people to charge. This is on them not on me and obviously I'm not the only one who has this problem. We sent three emails and have yet to hear back from them! Crooks!

If it's been a while, I'd recommend posting here, but not with account specifics because the whole world can see what you post here (thus my warning about calling someone a "crook" when it might not be true...), but post a new thread, use the "Problem" section, then direct it to staff...title might be something like, "Staff: No response to billing problem," then explaining that you're still being charged though you've cancelled. So they can look into it without you giving personal details, you might just indicate which IMDb Name Page this is in reference to (preferably with a link to the page.

If their response is to go and use the contact form, they'll then go look for your message there. They might need personal info to be assured their working on an account that belongs to you.

That's my recommendation. You might notice that while others have had the same problem, there are no follow-up posts by them that it never got resolved. I would bet they've all been fairly (as in, justly...) rectified.

Please note that this thread was resolved two years ago and is marked as a question, by that user, then was marked answered. So your comments are far less likely to be addressed than if you start your own thread, which a "problem" not a question, not marked resolved, and addressed specifically to staff.

I am sure they'll get you all straightened out! Then, I'd recommend you check your account after the next expected billing date, just to be sure.

I appreciate you giving them the benefit of the doubt but they are crooks. They replied saying that we didn't cancel yet we have emails solicitating to rejoin after we canceled meanwhile they are billing our card! Total crooks!

I'd still post a new thread and see if staff here can look into it. Also, Col Needham (creator and CEO of the site) watches this board and actively works with people with problems here. He can either get involved or ensure that someone qualified to deal with it gets involved.

That's great if you still have those emails...there would have been no logical reason for sending such a thing to an active member. So that can't be ignored.

If you post it, I'll watch for it and see that it's flagged to Col's attention (if he or Michelle don't get to it first).

I'd like to look into this situation a little further to investigate the root cause. I am unable to locate a subscription or any message sin our Helpdesk based on your Get Satisfaction email.

Can I ask if your subscription claimed a name page? If so, can you confirm the URL? This will allow me to locate your subscription. I would normally ask for the email address; however, we do not recommend providing personal information here as this is a public community.

I have been trying too cancel my account for well over a year! I have credits on my profile for movies I was NOT involved in and asked for those to be removed almost 3 years ago. Why am I still paying each month? Taking my money but not being of any assistance AT ALL!!!!!

When logged in to Pro, do you see the cancel link at the bottom of the page? What happens if you use it?

Having Pro does not let you delete data at will. It's likely that you should correct the entries rather than delete them. Which page is it and which credits are wrong?

They still should be corrected regardless of your account status.

Regarding data on the page in your name, Pro allows you to add photos, a resume and contact info. Pro has nothing to do with credits anywhere at all. Where did you get the impression it does? It's not advertised or implied on the site.

When logged in to Pro, do you see the cancel link at the bottom of the page? What happens if you use it?

Having Pro does not let you delete data at will. It's likely that you should correct the entries rather than delete them. Which page is it and which credits are wrong?

They still should be corrected regardless of your account status.

Regarding data on the page in your name, Pro allows you to add photos, a resume and contact info. Pro has nothing to do with credits anywhere at all. Where did you get the impression it does? It's not advertised or implied on the site.

Hello, Was your billing problem ever fixed? I cancelled my 30 day free trial and right after they billed me! I was hoping to get some insight on the matter. I have already contacted them directly using the link.

Note that if you cancel after the expiry of the free period and you have been billed, the cancellation does not trigger a rebate. IMDb only offers a recurring subscription, and the cancellation simply prevents the system from rebilling at the end of the paid period.

This is a deliberate design. There are a number of people who do not want to have an automatic rebill on their credit cards. This allows them to subscribe (probably for a year) and then cancel the next day (or week). The account remains active to the end of the paid period, but then lapses, rather than creating a bill for the next period, i.e. effectively an non-recurring subscription.

The downside to this is that if you are late cancelling, you will not receive a refund automatically, but must request one.

I just discovered that they have been billing me since 2009!!! No one will respond to my requests for contact. It's over $200 per year and I don't even use the service. I am furious. I don't think I will ever be reimbursed for this. The owe me at least $1,600.00. What a massive rip off!!

Same here! I activated the wrong account for mistake and IMMEDIATELY cancelled it as soon as I realized. But despite several messages, they still didn't cancel the transaction, and now I've been charged 149.99 for an account I NEVER used.

What kind of a company has no contact numbers for customer service?? They send y9u in circles filling out forms that go no-where and do nothing! I subscribed to one month and was charge for a year!! and No-One to give me refund!!! This site is a rip off joke.!!!

I'm having the same problem. I contacted them three times through customer service mail with questions about my IMDb page . No response thus far. i contacted them about a charge on my credit card. The number provided with the card gave another email address to contact via the web site. i went to that web address and it's an inactive page. This is one crappy customer service provider. Can anyone help?