Delta isn’t the first company to fail its customers in a massive way, and it won’t be the last. Ultimately, these instances unearth opportunity - a chance to be transparent and win customer loyalty for the long haul. Mistakes happen, and that’s okay. Brands can come away from failure stronger than ever as long as it’s handled the right way.

"From small customer service hiccups to massive debacles, here are four tips to help you come out of any crisis stronger than ever before."

Are you going to adopt a modern “Essentials” textbook with extensive integration of mobile communication in every chapter, or are you going to saddle your students with a commonly adopted “Essentials” text that is stuck in the last decade?

Because of complacency and a lack of knowledge about the topic, most business communication textbook authors are ignoring the mobile revolution. In fact, they’re pretending that it doesn’t even exist.

In light of these facts, are your students being served well? There is one team that’s always on the cutting edge: Bovee and Thill. The fact they are the only business communication textbook authors currently writing about mobile tells you everything you need to know about which author team conscientiously revises its books and keeps them current. (Bovee and Thill were also the first authors to discuss social media and digital communication in their texts.)

Adopt the only modern "Essentials" text: Business Communications Essentials by Bovee and Thill.

"How Well Do You Read Other People?Facial expressions are a universal language of emotion, instantly conveying happiness, sadness, anger, fear, and much more. Reading these expressions is essential to compassion and empathy."

Bovee & Thill's Online Business Communication Magazines's insight:

"Take this short quiz to measure your emotional intelligence. Try to identify the emotion conveyed in each of the 20 photos. Each answer will pinpoint the exact muscles involved in that emotion and explain the subtle differences between expressions, drawing on pioneering research by psychologists Paul Ekman and Dacher Keltner. Some emotions appear more than once."When you’re done, share your score and have friends take the quiz—and watch for our forthcoming empathy training tool, designed to improve your score."

"Columbia Business School research highlights the disconnect between peoples’ own views and their counterparts’ views of their assertiveness—and the impact it can have on negotiations."

Bovee & Thill's Online Business Communication Magazines's insight:

"“Most people can think of someone who is a jerk or a pushover and be largely clueless about how they’re seen,” said Ames. “Sadly, our results suggest that, often enough, that clueless jerk or pushover is us.” . . .

"The next time you're feeling a bit down on yourself, you can regain your confidence — and make a good impression on others — if you take time to write down your aspirations and ambitions, a new study reveals."

Bovee & Thill's Online Business Communication Magazines's insight:

"Writing about two paragraphs outlining your goals will help you feel more confident and energetic, Gavin Kilduff, an assistant professor of management and organization at New York University, says his research shows. That can be especially critical before entering a new group."

We usually look for nervousness as one of the signs of lying. Like the person is worried about getting caught. But that’s actually a weak predictor. Some people are so confident they don’t fear getting caught. Others are great at hiding it.

Some get nervous when questioned so you get false positives. And others are lying to themselves — so they show no signs of deliberate deception. So lying isn’t necessarily hard in terms of stress. But it is hard in terms of “cognitive load.” What’s that mean? . . .

"When it comes to getting things done, hiring people brighter than yourself is generally considered something of a no-brainer. But there’s more to building a team than simply assembling a bunch of the smartest people you can find.

"Google has spent the past two years studying more than 180 of its teams, to figure out the secret to success. It interviewed 200+ employees to ask about attitudes to teamwork, in order to discover the common attributes of a high performing team.

"The results, as discussed on its re:Work blog, are revealing. It turns out that standout teams have five common traits, and these are perhaps a lot less skill-based than you might initially think."

"Cultural and psychological factors are of primary importance, as is strategic vision. How people work with one another is absolutely fundamental, if a team is to be effective."

Finding yourself in a new situation can make you feel uncomfortable, no matter how normally confident you are. Whether you find yourself at a networking event or a job interview, or are just the new guy at the office, here are seven ways to appear confident when you're really not:

Bovee & Thill's Online Business Communication Magazines's insight:

Finding yourself in a new situation can make you feel uncomfortable, no matter how normally confident you are. Whether you find yourself at a networking event or a job interview, or are just the new guy at the office, here are seven ways to appear confident when you're really not:

For example, "Arms, which are used little by Nordics during conversation, are an indispensable element in one's communicative weaponry in Italy, Spain, and South America," writes Richard Lewis in "When Cultures Collide: Leading Across Cultures." . . .

Strong communication skills are essential in the professional world. Here are some facts about how people listen and converse.

Bovee & Thill's Online Business Communication Magazines's insight:

"According to an infographic from Get In Front Communications, subscribers to the Harvard Business Review rated the ability to communicate 'the most important fact in making an executive promotable.' They ranked it more important than ambition, education and hard work" . . .

Everyone struggles with face-recognition and 2% of the population suffers from face blindness —this test shows where you fall in the spectrum.

Bovee & Thill's Online Business Communication Magazines's insight:

"Although most of us don’t suffer from prosopagnosia, we all struggle with face-recognition in varying degrees. This was demonstrated to audience members at the World Science Festival when they tested their face-recognition abilities with an interactive quiz that you can take."

"I’ve spoken to over two hundred business, university, association, and government audiences — and, in the process of preparing to address these very savvy professionals, I’ve discovered even more about the role of body language in business success.

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