With the intention to provide great service The Futuresound Group and our related companies Futuresound Events, Lunatickets, Slam Dunk Music, The Wardrobe Bar and Jazz Club, Dance to the Radio and The Key Club (hereafter referred to as ‘Futuresound Group’) collect various information from customers. We have provided detail on our information management below, if you would like any further information please contact us on info@futuresoundgroup.com.

To clarify, the divisions under the Futuresound Group are:

Futuresound Events – A Live music and Festival promoter operating primarily in Yorkshire.

Slam Dunk Music – A Live music and Festival promoter operating in Yorkshire and UK-Wide.

Lunatickets – An event ticketing provider operating nationally, and partnered currently with See Tickets as a ‘White Label’ site.

Dance to the Radio – A Record Label, Music Publisher and Artist Management Company.

The Wardrobe – A music and events venue with restaurant and bar based in Leeds.

The Key Club – A live music and club night venue based in Leeds.

We collect information primarily through Lunatickets when you buy a ticket to one of the listed events. These events may be promoted by one of our other companies or related to our venues. If you apply for career opportunities at Futuresound Group we may also retain information about you for purposes of application processing.

If you have bought a ticket through Lunatickets it may be that you will receive marketing information from us as a result. In line with recent changes to GDPR our sites provide a ‘positive opt-in’ which means you will only be added to a list if you have actively requested to. If your details are held by us from before the GDPR changes you have the option to opt out of all marketing communication sent to you on via an opt out on the message.

We collect names to send tickets out, take payment and also to personalise marketing messages sent to you.

15 years
This is in line with our ticketing partner See Ticket who run our ticketing site and collect the data for us on their systems.

Payment Information

We use this information to process ticket payment and it is done through the World Pay secure payment system. For more information on World Pay see here: https://www.worldpay.com/uk

15 years
This is in line with our ticketing partner See Ticket who run our ticketing site and collect the data for us on their systems.

Address

We take address information so we can send physical tickets out.

15 years
This is in line with our ticketing partner See Ticket who run our ticketing site and collect the data for us on their systems.

Purchase data

Our ticketing sites may feedback anonymous data regarding purchases in response to our marketing activities. This data comes to us anonymous and is used to inform our advertising approaches and related content.

15 years
This is in line with our ticketing partner See Ticket who run our ticketing site and collect the data for us on their systems.

IP Address & Device type

Like most companies we have Cookies installed on our websites so that we can track visitors (this is just a small piece of code inserted into a website’s HTML). We use Cookies to target adverts at people online who have visited our websites. We also can see information such as the device you use to access our website, and this helps to inform us on how to provide the best communications with people (for instance ensuring we have a mobile-friendly website).

This is determined by Facebook and Google cookie policies which determines how long we can use the data we collect.

Email address

Your email address is used to send any information about the event you have bought tickets for. If you’ve opted into receiving marketing we may also use this information to send you info on new shows we are hosting that we think you would be interested in. Our policy is that we will only email you about shows of artists you have bought tickets for in the past, or artists similar in genre to those artists that we think you might like.

15 years
This is in line with our ticketing partner See Ticket who run our ticketing site and collect the data for us on their systems.

Mobile number

We use telephone numbers for marketing purposes on new opt-ins. If you have bought a ticket before our text opt-in was set up for GDPR we will also text you about shows. Our policy is that we only text you about shows of artists you have bought tickets for in the past, not related artists.

15 years
This is in line with our ticketing partner See Ticket who run our ticketing site and collect the data for us on their systems.

Confirmation of Age

We may ask you to confirm you are over 18. This is to ensure that you are able to attend the event if it has age restrictions, and that you have the correct Identification at the event for the age you are.

15 years
This is in line with our ticketing partner See Ticket who run our ticketing site and collect the data for us on their systems.

CCTV Images and audio recordings

To assist in keeping members of the public, visitors, employees and contractors safe whilst in our venues or at our events we may take CCTV recordings. We also do this to help reduce crime and disorder in our events and venues, and to improve crime detection and provide evidence in legal claims or prosecutions

Destroy 5 weeks from the date recorded except where required as evidence.

Accident Records

We have a legal duty to record accidents and accident records form part of the information gathered by Futuresound Group. We use accident anonymised data to monitor safety performance within Futuresound Group operations.

6 years after last action

CV personal data

If you have applied for a job with Futuresound Group Ltd we will retain your information for the process of the recruitment, if you are unsuccessful we will retain your records for 6 months, unless you ask for information to be deleted immediately.

6 months

Our intention with marketing communications is to reach people with a message relevant to them and this is key to what we do across all of our divisions. We will never share your information with third parties unless you have given consent.

Your rights

You have lots of rights in regard to your data.

– The right to be informed about how your data is used and collected (this privacy policy should outline this – but if you have any further questions you can get in touch)

– The right to make sure your information is correct and up to date. If you want to update any of your information, including your marketing preferences, you can email us and we’ll update this within a month.

– If you decide you no longer want to receive marketing communications you can use the unsubscribe or opt out options on the communication sent to you

– Your information has to be held securely (which we do) and if sent anywhere must also be done securely (which we do). For more information on this please email info@futuresoundgroup.com to find out about what we have in place to secure your data.

If you have any further questions please contact us on the details below:

Privacy Settings

This site uses functional cookies and external scripts to improve your experience. Which cookies and scripts are used and how they impact your visit is specified on the left. You may change your settings at any time. Your choices will not impact your visit.

NOTE: These settings will only apply to the browser and device you are currently using.

Google Analytics and Advertising

We use Google tag manager to add cookies scripts that collect information on your visit to our site. This could include data we look at via:

Google Analytics – We use visitor data to improve the user experience on our site, for example if we find more people are using our site on mobile phones we will optimise the site for mobile phone use.

Google Advertising – We use visitor data to inform the target of our advertising through google. For example if you have shown an interest in one of the events we have on our site we may target advertising to you of events with similar artists or the same artist returning to your region.

Facebook Advertising – We use visitor data to inform targeting of our advertising on Facebook and Instagram. For example if you have shown an interest in one of the events we have on our site we may target advertising to you of events with similar artists or the same artist returning to your region.

By removing consent you will remove both analytics and advertising cookies from collecting your information. Please note the information we recieve is anonymous at access on our analytics and advertising platforms.

Our full privacy and cookie policies are available from the footer of our website.