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Pop ups gone but AOL disconnection still occuring [CLOSED]

mwal985916

Posted 16 July 2005 - 02:21 PM

mwal985916

New Member

Member

4 posts

Many thanks for such an easy to follow guide, but still having problems in that AOL will disconnect. This may be a problem with their software of course, but could someone please browse over my HijackThis log to see if they see anything noticeable:

Also, I have an issue in which I registered Etrust antivirus some while back but Windows XP Security Center does not recognise it? How can I double check it is actually running? Realtime monitor seems to be ok but I'm just a layman, and besides Eweido picked up so many things that it obviously missed.

tampabelle

Posted 22 July 2005 - 02:25 PM

tampabelle

Member 5k

Retired Staff

6,363 posts

Hi Mark,

Please print out these instructions or copy them into a text file on your Desktop for easy access.

During the fix, u will be asked to fix some entries, delete some files or uninstall some programs. If in case, you do not see those entries / files / programs, please make a note of it. Continue with the fix and in your next post please inform me of all deviations from the fix prescribed.

1. Download Programs

Please download these programs and save them in a new folder on your desktop -

mwal985916

Posted 22 July 2005 - 05:20 PM

mwal985916

New Member

Topic Starter

Member

4 posts

Hi there,

Many thanks for your help. Followed it all but had problems locating the files you specified, detailed as follows:

C:\WINDOWS\system32\vqoqsy.dll - not thereC:\WINDOWS\system32\richedtr.dll - not there, though riched20.dll and riched32.dll areC:\WINDOWS\System32\spaintm.exe - not thereC:\WINDOWS\system32\kfdn.exe - not thereC:\WINDOWS\system32\mjkmjoai.exe - not there, though mjkmjoai.dat isC:\WINDOWS\timer.exe - not there, but timer.drv is in system32 folderC:\WINDOWS\system32\richup.exe - not therec:\windows\system32\bvpoduy.exe - not therec:\windows\system32\vrxwtyt.exe - not there

Also (as previously stated, don't know if you missed this), I have an issue in which I registered Etrust antivirus some while back but Windows XP Security Center does not recognise it? How can I double check it is actually running? Realtime monitor seems to be ok but I'm just a layman, and besides Eweido picked up so many things that it obviously missed.

tampabelle

Posted 22 July 2005 - 06:44 PM

tampabelle

Member 5k

Retired Staff

6,363 posts

Hi Mark,

I understand your concerns and I havent missed your Queries. Quite a few times, infections would interfere with the normal operation of programs and softwares installed on the PC. So it is best to clean up all infections and then identify remaining issues and address them. I hope you will understand that.

Well I checked up on the Windows Security Center. It has a few interesting things to say -

1. There are some antivirus and firewall solutions that the Security Center does not detect at all.

2. The Security Center can detect the presence of some other firewall or antivirus programs, even if they don't provide information about their status. However, the Security Center can only detect whether or not such a program is installed on your computer; it can't report the status.

3. If you're unsure about the status of your antivirus or firewall solution, or if you receive a Security Center alert that seems incorrect, please check with your antivirus or firewall vendor to find out if the software you're running is supported in the Security Center.

4. If your computer is part of a domain (a group of computers on a network), your security settings are typically managed by your network administrator. In this case, the Security Center does not display your security status or send alerts.

5. To specify that you are using an antivirus program that Windows does not find:

To open the Security Center, click Start, point to Settings, click Control Panel, and then double-click Security Center. In the Security Center, under Virus Protection, click Recommendations. In the Recommendations dialog box, select the I have antivirus software that I'll monitor myself check box, and then click OK. (Note the recommendations button is not available if the Virus setting is "ON").

However I should add that Computer Associates is a big name in anti-virus software and is one of the partner sites for Microsoft. So it should be identified. Check the recommendations button and see if it helps you.

To check whether your AV product is running (It was running when the HJT log was taken !!!), it should be displaying an icon in the system tray (next to the time display on the bottom right hand corner of the screen). Click on it and check whether the settings are set for it to run at Startup.

mwal985916

Posted 23 July 2005 - 03:48 AM

mwal985916

New Member

Topic Starter

Member

4 posts

Thanks for the advice. Yes the system tray has always had Etrust running which worried me a little considering the security centre recognised it last year, but not since I bought the online update this year. But it's no big deal, seeing how many things it's missed through Ewido and Panda has taught me not to really on one anti-virus solution now!

Deleted the instructed..with the previous files missing in the Windows\System 32 folder, is that a cause for concern?

tampabelle

Posted 23 July 2005 - 07:36 AM

Chances are that fixing the netries in HJT took care of the files in system32 folder !!!

Lets try one more thing for the AOL issue -

1. Click on Start ----> Settings ----> Network Connections. Locate the item which connect you to the internet. Right click on this item and let Windows "repair the connection".

2. Start > Run > cmd
sfc /scannow
There will be a prompt for the XP cd
sfc - system file checker, retrieves the correct version of the file from %Systemroot%\System32\Dllcache or the Windows installation source files, and then replaces the incorrect file.

If you want to see what was replaced, right click My Computer > manage, expand event viewer > system.

System File Checker (sfc)
Scans and verifies the versions of all protected system files after you restart your computer.