Depending on the time zone, the telephone may be crowded and it may be difficult to connect. In that case, sorry to trouble you, but please wait for about 20 seconds without cutting it. Please return again after a while. Even if you call back, if the phone is not connected, please contact us by message or e-mail.

"Message" can be confirmed from "Message" in the left side menu of My page

1.If you wish to exchange or return goods, please contact us by e-mail within 7 days (excluding weekends and holidays) after arrival.

2.Since we do not accept exchange / returns after 7 days after delivery, please confirm the state of the product promptly after arrival of goods.

3.Please contact us in the following situation when you contact us.

①Do not use items (There is no problem with fitting degree)

②State with price tags and other attached tags attached to the item

③Keep the invoice along with the items you received

④Write the order number

4.If there is a marked difference in the color and design of the posted image and the product actually delivered, please contact us by e-mail after checking the defect picture within 7 business days after delivery.

5.However, returned goods are not basically accepted by your personal convenience ("Unlike the product you expected" "Material / shade is different from the image"). By all means in case of return, you will be charged a round trip shipping fee. Please acknowledge it.

6.If you have any questions, please send it to the service center of our site (service@doresuwe.com) by e-mail.

※Detailed information is posted on "Exchange and Returns", so please have a look.

※important point：

1）Color：Please note that product photos of the site may be different from the actual color. All of the product pictures were taken of the real thing, but when you look at the customer's monitor, the color tone may be slightly different from the actual color depending on the basic setting and the characteristics of the personal computer.

2）Size：Please understand beforehand that there are certain errors for the products of the site because of the hands.