Solution:Remove the back cover of the drive shoe and move the pigtail connection from the left side fibre channel port (Port B) to the right side fibre channel port (Port A) then reassemble the drive shoe and try again. Refer to the attachment to help identify the correct fibre channel port (Port A). Note:This problem has been fixed in manufacturing. This knowledgecenter document was written to cover any units that may have already been shipped before the change.