Service

Make customers happy by ensuring seamless end-to-end service

Provide personalized, high-value customer service before, during, and after a purchase. With SAP solutions that connect agents with the right expertise and tools at the right time, you can deliver the great service your customers expect through self-service sites, call centers, or field service.

74%

of enterprises see the greatest buyer drop out during pre-purchase stages, where customer service is least involved.

SAP Hybris Service Cloud

Personalize omnichannel service by empowering agents with a complete customer view. Improve your first-time fix rates in field service by giving technicians the data and tools they need to help each customer. Manage and track your customer service performance end-to-end, ensuring an optimal customer service experience.

Choose your SAP software for customer service

SAP Hybris Service Cloud

Stay a step ahead of customer expectations, from the initial service contact all the way through billing. Offer multiple service channels, access complete and contextual customer information, and gain real-time insight into call center and field service performance.

SAP Jam, cloud-based customer service collaboration platform

SAP Jam Collaboration

Work with customers, internal stakeholders, and experts to quickly and effectively resolve service requests through collaborative case management. Tap a knowledge base of experts to identify the right resource to quickly resolve customer issues and minimize the time-to-first-call.

Enterprise community-based collaboration

Build an online community where your customers, resellers, and distributors can collaborate and conduct e-commerce. Understand your customers’ needs and interests while offering relevant content designed to influence and accelerate purchase decisions.

Customer relationship management for service

Build and inspire loyalty by supporting all facets of customer service management – from help desk to field service. Use the capabilities of on-premise CRM to gain a full view of customers, resolve issues on first contact, and offer targeted offerings.

Cloud-based microservices

Get the freedom you need to code in any language. Take advantage of a supportive community that contains all the information you need to build your own offering; simplify development; and achieve greater flexibility, increased agility, and faster time to innovation.

Transform your business faster with help from SAP Digital Business Services

Jump-start your SAP solutions and drive ROI by collaborating with industry experts, consultants, and support engineers to receive guidance, prescriptive best practices, and expertise – no matter where you are on your journey.

In an era focused on continuous innovation and anticipating customer needs, it can be hard to turn your vision into reality. This is where SAP Digital Business Services can help. We’re part of SAP, so we know SAP software better than anyone else. With over 40 years of experience, we can help you reach your business transformation goals, and everything in between.

Transform your business with unparalleled service support enterprise-wide

SAP Digital Business Services connects business and IT to help you close the gap between your digital transformation strategy and execution. From designing and value discovery to accelerated innovation to productive usage for tangible business results, you can evolve your business by breaking new ground with a trusted adviser that knows SAP software best.

SAP recognized as a leader in field service management

Expand the influence of customer service through communities

Rethink customer service as a purchasing tool, not just a troubleshooting resource. Learn how online communities can turn the function into a valuable partner in keeping customers engaged throughout the purchase journey.