After installing the Update 1 package, an info dialog appears which advises to “restart the instance”. If you restart the instance immediately after the dialog appears, you will run into this problem. Even after the dialog appears, the package keeps on installing behind the scenes. This process is interrupted if the instance is restarted at this point.

You should wait until the installation has completed before restarting CQ5, checking the activity in error.log. Once the error.log becomes quiet (after approx. 5 mins) it is safe to restart the instance.

Solution

After installing Update 1 check that all OSGi bundles have the status “ACTIVE” in the OSGi console. Start any bundles that do not have the “ACTIVE” status and this should resolve the issue.

If the issue persists, you may have to reinstall CQ5 from a fresh copy, install the update 1 package, restart (wait until error.log shows no more activity) and finally reinstall your installed packages manually.

If you have installed Adobe Acrobat on a Windows 64-bit OS, you may notice that the Adobe PDF printer has not been installed. During the installation you may have received an error similar to the following:

Please note that the Adobe PDF Printer functionality to create PDF files is only available with Adobe Acrobat (paid version), and not with Adobe Reader (free version).

Solution 1

Repair the Acrobat installation using the option in the Help menu.

Solution 2

Uninstall and then re-install Acrobat on your Windows OS.

Solution 3

Manually install the PDF Printer

Click Start > Control Panel > Devices and Printers

Select Add a printer

Select Add a local printer

Check Use an existing port and select Documents\*.pdf (Adobe PDF) from the drop down. Click Next

Select AdobePDF.inf from the list if using Acrobat Pro, or AdobePDFstd.inf if using Acrobat Std, then click the OK button

You will see many Adobe PDF Converters in the list, however count six down from the top and click Next (you may need to try this numerous times to find the correct Converter from the list that works with your version of Windows)

Name your printer, e.g. Adobe PDF

Follow the rest of the prompts and your PDF printer should now be installed correctly

If you are later prompted for the ADPDF9.PPD file, it can be found in the C:\Program Files\Adobe\Acrobat 10.0\Acrobat\Xtras\AdobePDF\<OS version> folders.