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You're getting your emails through webmail

Most email providers offer a web-based service, which allows users to log in to their account using a web browser like Firefox in order to send and receive email. Questions about the functionality, features or the interface of your webmail service might not be specific to the web browser you're using though.

Your webmail provider will likely provide a support section on its website which answers the most frequent questions and offers a way to report technical problems.