CUSTOMER SERVICE

Today's vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:
Do your homework before taking your vehicle in for repairs or service.

Read the owner's manual to learn about the vehicle's systems and components.

Follow the recommended service schedules.

Keep a log of all repairs and service.

When you think about it, you know your vehicle better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

At all speeds? Only under acceleration? During braking? When shifting?

When did the problem first start?

Once you are at our location, communicate your findings.

Be prepared to describe the symptoms.

Carry a written list of the symptoms that you can give us.

Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

Ask as many questions as you need. Do not be embarrassed to request lay definitions.

Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.

Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.

Leave a telephone number where you can be called.

Testimonials

We have shifted our fleet maintenance and repairs to Kirk's, and we could not be happier with the service. Awesome group of people!!

-S.

Great Service!

-C

I am very impressed with the service and attitude Kirk and Tommy displayed during my visit.
I would recommend your company to my friends and we will continue to utilize your service.

-M

The service that Mr. Kirk and his team provide our company is Outstanding! Over the years, he has helped us out too many times to recall. We have tried other truck repair service companies in the past, but no one has provided anything close the level of service that he has given our company. He keeps our fleet on the road and working!