Night Auditor

La Quinta by Wyndham is now seeking a Night Auditor to join our team at the La Quinta by Wyndham Dallas - Addison Galleria location in Dallas, Texas.

Job Summary

The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Education & Experience

High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.

Guest Service Experience preferred.

Computer knowledge/skills required.

Physical Requirements

Flexible and long hours sometimes required.

Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Late/Overnight shift.

General Requirements

Maintain a warm and friendly demeanor at all times.

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

Must be able to multitask and prioritize departmental functions to meet deadlines.

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Attend all hotel required meetings and trainings.

Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.

Ensure overall guest satisfaction.

Respond to governmental inquiries upon receipt.

Handle guest requests.

COMPANY OVERVIEW:Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio-distinguished by our leading economy and midscale brands-delivers just that.

Dedicated to guest service and satisfaction, La Quinta offers an elevated stay in a contemporary setting. With thoughtful amenities and friendly service, we deliver an exceptional guest experience that keeps travelers waking up on the bright side.

La Quinta has been redefining the midscale category for over 50 years. We’re a top provider of select-service lodging with excellent accommodations that appeal to both business and leisure travelers in the midscale segment. With a global footprint of over 900 hotels, La Quinta is available almost anywhere a traveler needs to be. Welcome to the Bright Side®.

Work Permit:
Applicants who do not already have legal permission to work in the location of this job will not be considered.

Management Position: No

Description

La Quinta by Wyndham is now seeking a Night Auditor to join our team at the La Quinta by Wyndham Dallas - Addison Galleria location in Dallas, Texas.

Job Summary

The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Education & Experience

High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.

Guest Service Experience preferred.

Computer knowledge/skills required.

Physical Requirements

Flexible and long hours sometimes required.

Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Late/Overnight shift.

General Requirements

Maintain a warm and friendly demeanor at all times.

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

Must be able to multitask and prioritize departmental functions to meet deadlines.

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Attend all hotel required meetings and trainings.

Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.

Ensure overall guest satisfaction.

Respond to governmental inquiries upon receipt.

Handle guest requests.

COMPANY OVERVIEW:Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio-distinguished by our leading economy and midscale brands-delivers just that.

Dedicated to guest service and satisfaction, La Quinta offers an elevated stay in a contemporary setting. With thoughtful amenities and friendly service, we deliver an exceptional guest experience that keeps travelers waking up on the bright side.

La Quinta has been redefining the midscale category for over 50 years. We’re a top provider of select-service lodging with excellent accommodations that appeal to both business and leisure travelers in the midscale segment. With a global footprint of over 900 hotels, La Quinta is available almost anywhere a traveler needs to be. Welcome to the Bright Side®.