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The basic troubleshooting steps for a balky program like this would be to reset preferences, if that does not work, then simply uninstall the program and then reinstall it. Please note that this action may delete any presets that you had set up...

This message means that the burning drives are not recognizing the
blank media. There are a few things to try and remedy this though the
unit may need repaired. First, try using all of the duplicator bays
by burning to another drive bay. If all other drives burn fine then the
one drive may need to be replaced. 2nd, try a different blank CD or using a different brand. The most common fault for this message is a bad blank disk. 3rd, It is OK per Microboards to open the unit and check for a loose drive cable. A loose cable can cause this error too. Finally, try cleaning the drive bays by using compressed air to blow any dust out of the system.
If the error still continues then call Microboards tech support at 952 556 1639 to set up a repair.

make sure that the dvd burner is getting enough power test all leads that are attached to the dvd burner including electical extensions and make sure they have a secure connection or just replace them there might bebad/faulty oryour drivers may have been corrupted or you might have a virus run your antivrus programyou might have to physically unplug the leads for this cd/dvd burner then plug them back in oryou might have to uninstall then reinstall your DVD/CD or uninstall the driver then reinstall for this device click start control panel administrive tools,computer management,device manager scroll down cd dvd rom drives right click you can you can update driver,roll back driver,orselect properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstallgo into control panel administrive tools computer management then select event viewer depending on what operating sytem you have this may vary extend the events there you will see errors in red you will no what exactly what the error was and at what time it occured you might be able to uninstall then reinstall some of these files/softwarehope this helps

Industrial quality of DX-2 and Print Factory in a Compact Package with the DX-1
Chanhassen, MN, August 17, 2004 —Microboards is shipping a new disc creation system (MSRP $2,995) with a high-speed DVD/CD recorder and industrial printing technology from HP to give users professional publishing in a petit package. Combined with custom label design and recording software, the system makes in-house disc creation easy and inexpensive.
Microboards' New DX-1 Disc Publisher to Ship
Microboards’ New Print & Burn DVD/CD Duplicator Ships

Industrial quality of DX-2 and Print Factory in a Compact Package with the DX-1
Chanhassen, MN, August 17, 2004 —Microboards is shipping a new disc creation system (MSRP $2,995) with a high-speed DVD/CD recorder and industrial printing technology from HP to give users professional publishing in a petit package. Combined with custom label design and recording software, the system makes in-house disc creation easy and inexpensive.

Industrial quality of DX-2 and Print Factory in a Compact Package with the DX-1
Chanhassen, MN, August 17, 2004 —Microboards is shipping a new disc creation system (MSRP $2,995) with a high-speed DVD/CD recorder and industrial printing technology from HP to give users professional publishing in a petit package. Combined with custom label design and recording software, the system makes in-house disc creation easy and inexpensive.

You've got an expensive unit (see below for Press Release), with a built-in CD/DVD reader/writer.
Given that your unit could be six years old, it's possible that the reader/writer has "died".

It seems to be a "stand-alone" unit -- not something that requires either Mac OSx or Windows XP/Vista/7 to operate.

I'm guessing that _ANY_ IDE (not 'SATA') HP-brand reader/writer, provided that it has a "LightScribe" capability, could be purchased, and could be inserted to replace the "dead" reader/writer. For about $100, it's worthwhile to try this "substitution" to revive your unit.
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Industrial quality of DX-2 and Print Factory in a Compact Package with the DX-1

Chanhassen, MN, August 17, 2004 — Microboards is shipping a new disc creation system (MSRP $2,995) with a high-speed DVD/CD recorder and industrial printing technology from HP to give users professional publishing in a petit package. Combined with custom label design and recording software, the system makes in-house disc creation easy and inexpensive.

May just be the type or mil/thickness of the labels on the cds. Try buying stick on labels and and putting them on prior to burning. They are only $6 at walmart for 20. This will tell you if it is an internal issue or if it is a mil issue