How Retailers Are Catching Up to Web-Savvy Customers

By

editor

Dec 7, 2007 2:16 pm ET

One of the incongruities of the modern shopping experience is having to wait while a salesclerk phones other store branches to track down an out-of-stock item. Surely, that information is available on the retailer’s computer network, or even on the Web? Retail stores have trailed far behind their own customers in adapting technology to make […]