We do not offer a collection
service of faulty goods. We will process your exchange or refund on receipt
of the faulty/unwanted goods, and it is your responsibility to send the
goods back.We offer a 14 day money back guarantee on all of our
products and also a 6 month warranty unless otherwise specified.

If you wish to return a purchase for a full refund, you can do so within 14
days of receipt. If the item is faulty then you will receive a full refund
including postage costs incurred in sending the item back. If the item is
not faulty then only a refund of the cost of the product will be given
excluding all postage costs.

After 14 days, no refunds will be entertained unless the
product is faulty and cannot be repaired, and no suitable alternatives are available to offer you.
If a replacement can be sourced, or the item can be fixed, then we will send
out the replacement to you on receipt of the original faulty item. Please
note that you are responsible for sending the item back at your own cost. We
will cover the expense of sending the item back to you.

The address for all correspondence/returns is
iNest Ltd
99 Birmingham Road,
West Bromwich,
West Midlands,
B70 6PX

Whenever you send an item back, please always remember to include your copy
of your receipt. Please also include any additional information such as if
an exchange or a refund is required (if applicable). If the receipt/order
number is not included then we will not be able to verify your claim so please
do ensure that it is included to ensure a swift resolution of your claim.

We use Interlink Express 24 for all
deliveries over 1Kg and this is usually a next day delivery from date of
shipment. For smaller items we use Royal Mail Signed for First Class service
which can take from 1-3 days to deliver.
All orders are dispatched as soon as possible provided they are in stock at
our warehouse. An email is dispatched to you on the date we post the item
out to you detailing the postage method used and any relevant tracking
numbers. You can track the status of an order 24 hours a day from the
myiNest section.

Our prices for delivery vary from
product to product and are dependant on the weight of the item.
Once items have been added to the cart a shopping basket appears on the
right hand side and this will have calculated and displayed the total cost
including a separate delivery price for your current cart contents.
If you are a volume purchaser then please
email us for the best rates.

Please note that our delivery prices are for mainland UK customers only.
This excludes the Republic of Ireland and Southern Ireland, Scottish
Highlands and Channel Islands. If you are
outside of this zone then please see below 'Do you ship outside UK?'.

Pay by card - we use
protx for HTTPS 1024bit secure internet transactions. Select 'pay by
card' when prompted for payment type and then continue through to the
secure protx server for secure procesing of your transaction via
credit/debit card.

Pay by phone - Continue
through the checkout process and select 'pay by phone' when prompted for
payment type. Then fill in your contact details and we will call you to
take payment.

Pay By fax - Continue
through the checkout process and select pay by fax when prompted. Then
follow the link to the fax order form, print it, fill it in and fax to
0121 532 8631

Pay by cheque/postal order
- Continue through the checkout process and select 'pay by cheque' when
prompted. Follow the link to the cheque order form, print it, and send
along with your cheque/postal order payment to iNest Ltd, 99
Birmingham road, West Bromwich, West Midlands, B70 6PX. Please remember
to include your order number on the back of the cheque. Please make all
cheques/postal orders payable to iNest Ltd.

Our delivery prices are
for England, Wales & Some parts of Scotland. If your order requires extra
delivery charges then we will contact you about this before it is processed.
Outside of these zones, We do ship to but usually nothing
over 2kg.
If your unsure about how much delivery will be to your address then please create an order and at the shopping basket page, before the checkout
process, click 'pay by phone'. Fill in your contact details and we
will be in touch.