Customer Support for Computer - Helprace

Look professional with computer customer support

Of course, providing good support takes time, dedication and your own personal touch. However, as the number of cases rise you may find yourself getting lost in requests you can't even track. There's a new and better way to provide computer customer support while keeping your service levels all-time high.

A help desk should be able to accommodate many computer-related requests at the same time & route them in the direction they need to go. Helprace does this with the help of triggers, automations and service level agreements. These behind-the-scenes tools save agents time while keeping conversations looking just like regular email to their customers. The perfect support solution shouldn't be limited to the help desk, however.

The Helprace computer customer support suite is a full-service program that gives your customers the power to engage in your community, online knowledge base or use guided response categories to voice their feedback. These include the options of providing an idea, praise, question or reporting a problem.

One computer customer support app for all your needs

Keep all your client conversations together, whether they stem from your email inbox, feedback app – you can even make a ticket from a phone call. This means wherever your support requests come from, they end up right at your Helprace computer customer support portal.

A big part of this is allowing agent to collaborate with each other in variety of ways. For example, agents can leave private notes, tag certain messages or set filters (or views) based on their preferences. This keeps conversations centralized, allowing agents to work effectively behind the scenes. The best part? It saves valuable time, meaning staff can focus on solving tickets instead of dealing with help desk management.

The public portal can also be an important component to any company's support solution. Since many users search Google for computer problems, they may very well land on a forum or community page. That's because experienced users tend to help other users find solutions to their problems. In this sense, it is beneficial for certain departments to build community platforms with staff input which is credible in the eyes of the general public.

Introducing computer customer support from Helprace

Chances are, you may think that your existing help desk does a good enough job of saving your agents time and maintaining customer satisfaction at high levels. At the same time, there may be certain workflow improvements and ways to reach out to potential customers you haven't considered.

It's never too late to step back and analyze your computer customer support process and conduct improvements as necessary. We'll ensure your switch to a Helprace computer customer support process is the easiest thing you'll ever to do keep customers in love and support agents in joy.