Our ongoing support

Managed services overview

We’ve put a lot of effort in to making sure your cloud is high-performing and we want to make sure it stays that way. That's why any cloud we deliver is automatically supported by our Essential Services. We also offer additional support through our Premium and Elite service levels.

Essential Services

Included for everyone

Services that are appropriate for any application, organization or industry.

key features

Business hours service desk

High response time as standard

Access to cloud design templates

Performance and capacity planning/ monitoring

Disaster recovery and continuity included as standard

Premium Services

Available as an upgrade

Services that are tailored to meet general industry needs or computing workloads.

key features

Extended hours service desk

Increased response times

Cloud design review and advice

Performance and capacity planning / monitoring with annual review

Disaster recovery and continuity aligned with a risk assessment

Elite Services

Available as an upgrade

Customized services that align with your specific needs and requirements.

key features

7x24 service desk

An emergency hotline

Customized cloud design

Performance and capacity planning / monitoring with quarterly review

Disaster recovery and continuity aligned with business requirements

Request a free consultation

Choosing the right managed service package is not always straightforward. We can help.

As part of our free consultation service, we will work with you to determine the managed service requirements that best suit your organizational needs.