Frequently Asked Questions:

Q. What makes you different from other zip lines in Florida?
A. Zip Lining is all about elevations. Florida is mostly flat so other zip lines may require quite a lot of stair climbing on their course in order for participants to gain in elevation. Comparatively, we have very little stair climbing and we zip from tree to tree and tree to cliff, etc. Also, we are the longest, highest and fastest zips in the state.

Q. What are the hours of operation?
A. The last tour of the day usually leaves around 3:30 or 4:00 p.m. Please click on “Book Now” to view tour time schedules as they change daily. Office staff hours are from 9:00 to 5:00 daily, but this also fluctuates throughout the year. Feel free to give us a call for all the latest updates (352-351-9477 option 1). We’d love to hear from you!

Q . I will be attending with minor children (under the age of 18), and I am not their parent/guardian. What information do I need to bring?
A. If minors will be attending, a parent or guardian must sign the Minor Participant Agreement Form. If the parent is not present please bring the minor form, signed by the parent/guardian along with a copy of the parent/guardian's driver's license or other photo i.d. that contains a signature. Forms can be found HERE You may black out the driver’s license number.

Q. Is the Super Zip open every day?
A. No, the Super Zip is open only on weekends.

Q. Do you require a gratuity (tip) for the guides?
A. Tips are not required, but they are greatly appreciated!

Q. What do I wear to zip line and must I tie my hair back?
A. Wear comfortable clothing. Short shorts should be avoided. Long hair should be tied back in a low pony tail (close to the neck). Hanging jewelry should be avoided.

Q. What do I wear to go zip lining or horseback riding?
A. Closed heal, closed toe shoes are a requirement to zip line or horseback ride. Please don’t wear shoes that can be easily slipped off. Dress in clothing that is weather appropriate. Short shorts should be avoided as the harness straps may irritate bare skin. Long hair should be tied in a ponytail close to the neck. Very long hair should be braided.

Q. My child is 9 years old but weighs over 70 lbs. Can he zip line?
A. We require a minimum weight of 70 lbs. and suggest that the child be 10 years of age (to be sure they have good motor skills and coordination to manipulate themselves along the zip cable should it be necessary).

Q. I am scared of heights but I really want to try it. Can I get my money back if I decide to quit?
A. If you decide not to zip due to fear, you will be issued a rain check good for 6 months and is transferable. However, once the course has begun, guests who decide to cut their tour short will not be issued a refund or a rain check and may not reschedule.

Q. What if I can’t make it to my tour, can I cancel or reschedule?
A. If you would like to cancel or reschedule you may do so up to 72 hours prior to your tour. We do not accept cancelations or rescheduling within 72 hours of the tour. However, the ticket is transferable.

Q. What if it rains?
A. Tours will be running rain or shine. We reserve the right to cancel a tour due to dangerous weather or unforeseen conditions. If we must cancel a tour due to dangerous weather or any other unforeseen occurrence, we will either issue you a rain check or full refund. Please note that the Super Zip is the exception and it will close when it’s raining

Q. What happens if I’m late for my tour?
A. Guides must start their tours on schedule and there is no room for error. We ask that you arrive at least 20 minutes prior to your scheduled tour time to get checked in and ready for the tour. Unfortunately, we cannot hold tours for late arrivals as it causes a “domino effect” on other tours and an inconvenience for other guests who did arrive on time. Also, there would be no time for us to attempt to resell the seats. Therefore, if you are late for your tour you will not receive a refund nor will you be able to catch up with your tour.

Q.What is a rappel?
A. Our rappel is a lower off from the final zip line platform. It’s unique and adds a little spice to the whole experience! Click Here for Pictures

Q. Are the rope bridges both the same length on the Express tour and the Full Tour?
A. We have two rope bridges that are 200’ and 60’ in length. Both are included with the full tour and the 60’ is included with the Express tour.

Q. A member of my party has decided to back out, but I’ve already made my reservation, can I have someone go in their place?
A. Absolutely! If you can let us know at least 24 hours in advance, that would be beneficial, but if not, we’ll be happy to meet your guest on the day of the tour.

Where do I stay in Ocala and what other attractions are nearby?

Ocala is an outdoor lover's paradise and Florida's best kept secret. So what makes Ocala so great...

The Canyon's Zip Line & Canopy Tours! (Of course we are number one!) Okay...besides us - Ocala is best known for it's springs. Silver Springs main spring head flows 500 million gallons of fresh water into the Silver River every day!

Ocala is also world famous for it's horses and is known as "The Horse Capital of the World." Why? Well, follow this link to find out MORE