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Watch

Cleaning

For all bracelets (except leather and delicate straps) and all water resistant watch cases use a toothbrush with soapy water and a soft cloth for drying.

Water-resistance

Your Swatch is water-resistant. A hard knock or other events such as battery changes might cause the watch to lose its water-resistance without you realising it. Therefore, it is recommended to check it regularly.

Change of battery

Be careful when changing the battery of your watch. There is a risk of damaging the movement and deteriorate the water-resistance.

Bathing in the sea

Always rinse your watch with lukewarm water afterwards. Sea water especially affects the quality of the leather, painting and plastic.

Magnetic fields

Avoid placing your watch on speakers or other electrical motors with strong magnetic fields as they can affect the running of your Swatch watch.

Polish the glass

Chemical products

Avoid direct contact with solvents, detergents, mosquito repellent, perfumes, sun creams or other cosmetic and chemical products since they may damage the bracelet, the watch case, the glass or other synthetic and natural parts of your watch.

Chrono hands adjustment

When the Chrono hands are out of alignment (e.g. due to a shock or a knock), they can be quite easily “adjusted or calibrated” back to their original positions. For more details, please check our "complete manual chrono PDF" on www.swatch.com/services/user-manuals

And finally…

If you have a problem with your Swatch product, please contact your nearerst Swatch retailer.

Leather straps

Protection against heat

Do not place the leather strap next to heat sources like open fires, radiators and others.

Protection against light

Avoid leaving the strap exposed to strong direct light, sunlight or a powerful lamp over a long period as this can affect the surface of the leather strap.

Protection against water

Avoid contact with water and dampness to prevent discoloration and deformation.

Chemical products

Do not forget that leather is permeable. Therefore, avoid contact with greasy substances and cosmetic products.

Drying a wet strap

For a wet or damp strap to dry, leave it at normal room temperature, preferably even in a cool place. Avoid using a strong heat.

Cleaning

For leather and delicate straps, rub with a damp cloth and if necessary some soft soap. This method is especially suitable for straps made of smooth or grained leather.

Brushing

Use a soft brush (for example a nail-brush). This method is recommended for nubuck types of leather or delicate straps. It will remove the dirt and refresh the surface fibres.

And finally…

If you have a problem with your Swatch leather strap, please contact your nearest Swatch retailer.

Bijoux

Cleaning

For cleaning, use lukewarm soapy water or polish frequently with a soft cloth to maintain the original finish - this will work the best.

Dressing

Put on your Bijoux last when getting dressed and take off first when undressing in order to avoid modification of the original shape. Any modification of the original aspect for example by squeezing can cause damages or loss of decorative elements.

Shock

Whether thermal or other, avoid them. Also avoid other hard knocks which could cause scratches, chips and other damages.

Swimming

Remove your Bijoux before swimming in the sea or swimming pool, or rinse it afterwards with lukewarm water. Sea or chlorine water could cause damage.

Body care

Please remove your bijoux before washing your hands or applying body care products such as perfume, hairspray, soaps, sun cream and lotions as this could damage the used materials and cause discoloration and loss of crystal brilliance.

Temperatures

Avoid extreme temperatures above 60°C or 140°F, below -10°C or 14°F or extreme temperature changes. Furthermore, never place the Bijoux near heat sources like open fires, radiators or others.

Tips

You can contact us: Monday to Friday from 9am to 5.30pm

Swiss Made

All Swatch watches come with the label Swiss Made.

Swiss Made embodies a concept of quality that has been forged over the years. It includes the technical quality of watches (accuracy, reliability, water-resistance and shock-resistance), as well as their aesthetic quality (elegance and originality of design). It covers both traditional manufacturing and new technologies (micro-electronics).

Shipment

All orders submitted between Monday to Friday will be shipped within 1 business day. Orders placed during the weekend will also require 1 business day to process.
Delivery within W.P Kuala Lumpur & Selangor which are in the Klang Valley Region will take 2 business days unless otherwise advised.
Delivery outside of W.P Kuala Lumpur & Selangor which are not in the Klang Valley Region will take 3-4 business days unless otherwise advised.
Please take note that all orders require a signature and can only be delivered to the original delivery address.
The Swatch Online Store only ships orders within Malaysia.

GST

We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item.
Returning Unwanted or Faulty Products:

- Please contact us by email ( e-commerce.my@swatchgroup.com.my) to inform us of your wish to return Product(s).
- Please fill in the following Return form: CLICK HERE
- Swatch Malaysia will arrange our authorize authorised courier service provider (GDEX) to pick up the returned Product from your end.