Get all the benefits with none of the burdens.

We make IT the hero by delivering the ultimate in mobility uptime, performance, service and security. Your users will love it, and you’ll save time and money.

SOLUTION DESIGN, DELIVERY AND IMPLEMENTATION

With hundreds of successful implementations completed, DMI will make sure you get up and running fast, without the costly missteps and time-consuming mistakes that can plague in-house implementations. Our certified Mobility Solutions Engineers (MSEs) assess your needs and environment and recommend the Enterprise Mobility Management (EMM), including Mobile Device Management (MDM), Telecom and Wireless Expense Management (TEM/WEM), and enterprise voice solutions that's right for you. Deployments include secure access to enterprise content, applications, and systems.

24 X 7 X 365 GLOBAL SERVICE DESK

DMI's primary North America Service Center is the hub for all of our global service desk & depot facilities. Our global approach provides regional support across South America, Europe, Asia, Africa, and the Middle East. Our North America Service Center is a 30,000 square foot facility providing service desk and depot services leveraging state-of-the-art ITSM, inventory, and security solutions. Your IT staff will be impressed at how smoothly everything works, and your users will be amazed at the level and quality of service they experience. That's because there's just one number to call. Device problems? Email issues? Apps not working? All problems, even carrier issues, are resolved from beginning to end. Users will never be told to call someone else. And our services typically cost 20% - 40% less than in-house service and support.

ITIL BASED TIER I/II/III SUPPORT

SERVICE LEVEL AGREEMENT (SLA) MANAGEMENT

INCIDENT & PROBLEM MANAGEMENT

DEVICE & APP SUPPORT

CARRIER INTEGRATION & ISSUE RESOLUTION

MONITORING & REPORTING

MULTILINGUAL SUPPORT FOR OVER 40 LANGUAGES, INCLUDING SPANISH, FRENCH, GERMAN, HINDI, PORTUGESE, CHINESE, JAPANESE

STATE-OF-THE-ART DEPOT CENTERS

Global approach to depot services with support across North America, South America, Europe, Asia, Africa, and the Middle East. DMI's primary North America Service Center is the hub for our global depot centers leveraging our ISO (9001:2008, 27001:2005, & 20000-1:2011) certifications and state-of-the-art ITSM, inventory, and security solutions to provide full lifecycle management including

SOLUTION HOSTING AND MANAGEMENT

With multiple EMM, MAM, TEM and other solutions, as well as numerous mobile operating systems and thousands of device types, keeping everything connected, up-to-date and secure can be a huge challenge. At DMI, we provide management, upgrade, troubleshooting, and continuous monitoring services for all of your mobility systems to make sure everything is operational and secure. DMI is vendor agnostic and supports all the leading EMM and TEM/WEM solutions.

CLOUD HOSTED OR ON PREMISE INSTALLATION & MANAGEMENT

INFRASTRUCTURE HEALTH REPORTS & AUDITS

SOLUTION ADMINISTRATION, MONITORING & MAINTENANCE

CONFIGURATION & PATCH MANAGEMENT

UPGRADE ENHANCEMENT

POLICY & COMPLIANCE MANAGEMENT

APP MANAGEMENT & VETTTING

LICENSE & CERTIFICATE MANAGEMENT

DEVICE LIFECYCLE MANAGEMENT

We'll handle everything to make sure your users are equipped with working devices that are configured, provisioned, and secured to your specifications - anywhere in the world.

Today, companies are accessing more and more data via their mobile devices. Employees are moving beyond simple access to e-mail via more their mobile devices and accessing more content, enabling them to be more productive. In addition, employees are utilizing more apps to get their job done in an efficient and timely manner.