**Remember: do not extract any of the “update.zip” file, just copy it over without renaming or changing anything.

Step 3: Place the correct build update.zip file on a USB/Jump drive (do not extract or change file name).

Step 4: Plug in the USB/Jump drive to the back of the device and power up your device.

Step 5: A Firmware update message will pop up and click “install”.

Step 6: Your device will restart and all the firmware update will be applied. After it’s done you should make sure you have build 1.0.20 from “settings > system info > build number”. If you see the build is updated but still getting the NAND_Flash_Error, please do a factory data reset by going to “settings > system info > factory data reset”. This should fix any issues/problems with NAND_FLASH_Error and Package installer.

Please follow these 6 steps to complete the software update for your TVonline device. Make sure you download the correct update.zip file for your build. If you require more assistance please open a ticket at our help desk.