It’s very easy to get comfortable with how things are and ride them out—we start with bold ideas, then find ourselves settling in a realistic middle-ground. If the system doesn’t appear to be broken, why try and fix it? Unfortunately, the status quo will slowly drain your organization of its creative energy and stifle the change-oriented thinking that will move your business forward.

How well do you know your customers? Which ones are the most profitable? Which ones take most of your time?

Finding the answers to these questions can be worthwhile, because you may discover that the 80-20 rule, also known as the law of the vital few, applies to your business. The rule is a shorthand way of saying 80% of your profits come from 20% of your customers.

Providing excellent customer service is crucial for any business, but dealing with customer complaints over the internet can be challenging. When responding to customer complaints via email, chat rooms, or other online venues, keep these tips in mind.

Everyone is different when it comes to decision making, some people can make big life changing decisions at the drop of a hat, while others go over and over things until their brain hurts and still won't commit. No matter how you normally handle decisions, at some point in your life you will face a point of indecisiveness, here are a 5 simple ways to be certain you are making great decisions.

With so many emerging Services and Apps coming out every day we know how hard it is to keep track. That’s why we have our “Product Brief,” a recurring feature that highlights interesting and useful new products, what they do, and how they can help you.

A lot of companies are worried about security, and rightfully so after the big name hacks of the past few years such as Target, Home Depot, the IRS, and most recently online adultery site Ashley Madison.

Threats are definitely out there, and no one is truly safe, but there are a number of things that companies are not doing that could easily help prevent a large scale intrusion.

Here are three easy things that you can implement today that will make a tremendous difference in your organizations security.

Day in and day out why is not thought about as we put our heads down and simply continue doing what was done yesterday. Somewhere along the line we lost our instinct to ask why . The everyday focus is on making sure we are doing things as we were shown, according to the procedure, or the way the manager likes. The better perspective to improve your business is to think about things in terms of why are we doing this to begin with.

As the CEO is responsible for everything his company does or fails to do, a good one knows exactly what’s going on at every level of the business. You hold the key to linking technology to business growth. Most IT projects lose track of the business purpose they are meant to serve. It is your responsibility as the CEO to make sure the business side of things is aligned with the technical side of things.

Cloud computing has certainly benefited many enterprises by reducing costs and allowing them to concentrate on their core business competence rather than IT and infrastructure issues. But, for all the generally well-earned hype, there are still distinct disadvantages of Cloud Computing – especially relating to smaller operations – that you should consider before taking the leap. In this post, I’ll try to offer some key concerns along with strategies for addressing them.

A good IT strategy aligns the mission and vision of your organization with the technology and operations that make it happen. This allows IT projects and spending to propel the growth of business rather than existing as a reactive cost center. Surprisingly, the majority of IT leadership executives do not have a strategy that is organizationally agreed upon, aligned with business objectives, and fully funded.

A technology strategy is simply a plan that provides the answers to important business questions with technology solutions. At its core, strategy is about making the high-level decisions that enable a business to earn superior profits and beat the competition. The plan is there to help you make those decisions with technology being a functional catalyst in tipping the scales in your favor.

It’s very easy to get comfortable with how things are and ride them out—we start with bold ideas, then find ourselves settling in a realistic middle-ground. If the system doesn’t appear to be broken, why try and fix it? Unfortunately, the status quo will slowly drain your organization of its creative energy and stifle the change-oriented thinking that will move your business forward.

How well do you know your customers? Which ones are the most profitable? Which ones take most of your time?

Finding the answers to these questions can be worthwhile, because you may discover that the 80-20 rule, also known as the law of the vital few, applies to your business. The rule is a shorthand way of saying 80% of your profits come from 20% of your customers.

Providing excellent customer service is crucial for any business, but dealing with customer complaints over the internet can be challenging. When responding to customer complaints via email, chat rooms, or other online venues, keep these tips in mind.

Everyone is different when it comes to decision making, some people can make big life changing decisions at the drop of a hat, while others go over and over things until their brain hurts and still won't commit. No matter how you normally handle decisions, at some point in your life you will face a point of indecisiveness, here are a 5 simple ways to be certain you are making great decisions.

With so many emerging Services and Apps coming out every day we know how hard it is to keep track. That’s why we have our “Product Brief,” a recurring feature that highlights interesting and useful new products, what they do, and how they can help you.