Overall experience was very good. We worked with Will Morgan and he was very helpful, knowledgeable and friendly. Although the entire process took a really long time it was still a good experience. I walked away with a brand new Ford Explorer so I have no complaints :)

Customer Service was fabulous! I was fortunate enough to have Ethan assist me with buying my new MKX. He was extremely knowledgable regarding Lincoln vehicles, friendly, professional, and caring. He made my experience of buying a car very welcoming and rewarding. He represents the company extremely well. He is an positive asset to the company. I would highly recommend him to others who are considering buying a vehicle.
I absolutely love my Lincoln MKX...perfect fit for me commuting to work, family friendly, and drives like a dream!

Building is a thousand years old, but still in great shape. Its kept well. Could it be renovated? sure, but it suits is purpose. Customer service was great. They seemed to be the only dealership in town who knows what they are doing. I had an out of state co-signer and they treated it like no big deal. The buying process was overall great, but there was at least one instance where we felt pressured into a deal. Thankfully, this isn't our first time buying a car, so we were able to speak up, but I wonder how many people they've gotten to sign for numbers that they didn't want. We have a small issue, trying to get my military ID that fell behind the center console, and they were supposed to call me today, but I didn't receive a call. I will follow up. They also promised to top off my gas tank with purchase, and they didn't do that either. Minor details. overall, the process was great!

Brought in my F150 for oil change. I received good service from the rep that checked the vehicle in and was on my way quickly. The only reason I did not set this review at 5 stars is that no one in the Service Department went over my vehicle status with me upon pick up. For numerous years after purchasing this vehicle, it was standard practice to have a service rep review the vehicle status upon pick up. You guys are still doing a good job but for a while, you were doing a 'great job'.

Ethan Cook was my service representative when we purchased my vehicle. I was in ford having a vehicle scheduled for repair and found out going to take longer to get my vehicle because of backlog for that particular part that was needed. The service adviser handling repairs suggested a few different options so I decided to talk to a sales rep. to see what my options were about purchasing a new vehicle w/warranty's so I didn't have go through lengthily repairs with my prior vehicle. I was introduced to Ethan Cook, who without a doubt made it the best buying experience I have ever had. He was compassionate about our prior situation and caring about what we had to say. He found a Nice 2018 ford Escape that I liked. He gave me time to think about it without pressure so I made sure I was comfortable with the decision I was making. He was very informative and knowledgeable about the car. Ethan walked me through the inside and out of the vehicle while explaining and showing me how it worked. Making sure I was comfortable with everything. Over all great experience and I was thankful for the experience he gave us. And I would most defiantly recommend Ethan as there sales rep. when buying there next car. He is a great asset to ford.

As usual, work at Kendall Ford of Wasilla was done properly, and in a timely manner. To date, we've never experienced any mistakes in the maintenance of the 3 vehicles we've purchased form them, and the several free oil changes you get when buying a good used vehicle is certainly appreciated.

I had an enjoyable buying experience dealing with Bill Ingle at Kendall Ford. He presented a few F 150's to me and explained all of the functions and differences between trim levels. He located and arranged transfer of my new F 150 from the Anchorage store to satisfy my color choice. The Ford Edge I traded in served me very well and I'm sure the new F 150 will too.

You guys found a truck for us in our price range.
I’m a director person, I gather info then a make decision off facts, not emotions. My emotional side was getting catered to more. There’s is some of us that aren’t going to felling love with a object.
Thank you.

Matthew Feichtinger and Mark Gust we excellent to work with during the reviewing, looking and buying process. Matthew gave me several choices of vehicles, brought them to the front of the store, I was able to drive and inspect. He also showed me the stickers and helped me compare the three. I came back the next day, reviewed more and chose my car. Mark took over from there and processed all the paper work. This was a great experience for me.

Briana was excellent to work with! She worked hard to met my needs, explained everything every step if the way and worked everything out while staying within my budget. I have one more issue to take care of on my Focus but couldn't afford to do it now. Bri got the price reduced and said to come in whenever I'm ready. I told her it could be a few months and she said no problem, whenever I'm ready. Now that's service!

I was impressed by the overall experience. I contacted the dealership online on Friday set up an appointment for Saturday and an hour or so later I drove home with a new 2018 Ford Escape!
I am thankful for the great customer service from the salesman and sales manger to the financial manager. It was exemplary service—really can not say enough about Kendall Ford!

* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.

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