By creating a culture of high pressure sales, the bank pushed its employees to meet sales goals and some employees turned to fraud to meet sales targets.

Wells Fargo betrayed consumer trust by illegally opening accounts for unknowing customers and then charging them for it. The Consumer Financial Protection Bureau (CFPB) fined the bank $185 million and required the bank to pay back all the impacted customers. Wells Fargo then fired more than 5,000 employees who took part in the fraud and clawed back bonuses of the CEO and other executives. But Americans still deserve more answers about the broader problems at Wells Fargo.

Wells Fargo is not a store, it’s a bank - a place where hardworking families have entrusted their savings and financial futures. Wells Fargo needs to do more than fire bad employees and cut bonuses. It needs to change its entire culture from a “product selling sales team” to a trustworthy financial institution.