FederalNewsRadio.com - Purpose of Comments statement Click to show

Hubbard Radio, LLC encourages site users to express their opinions by posting comments. Our goal is to maintain a civil dialogue in which readers feel comfortable. At times, the comment boards following articles, blog posts and other content can descend to personal attacks. Please do not engage in such behavior here. We encourage your thoughtful comments which:

Have a positive and constructive tone

Are on topic, clear and to-the-point

Are respectful toward others and their opinions

Hubbard Radio, LLC reserves the right to remove comments which do not conform to these criteria.

You are reading comments on the story:

From digitization of mail to GPS tracking, the Postal Service is investing in new technologies to help it grow revenue. Ellis Burgoyne, the agency's chief information officer, says his department is concentrating on five main projects in 2013 that will help the Postal Service cut costs while improving efficiency and customer service. USPS ended fiscal 2012 with $15.9 billion of debt.

Though you know what would improve their service? Learning how to manage mail properly, adding tracking numbers to all packages and having them signed regardless of cost, speedier services at affordable costs, etc.

....I was waiting for this to happen. I would say it is not the technology but the 'Policy' as it pertains to security, privacy, and criminalization of opening someone else’s mail. Just take that whole infrastructure to the ‘cloud’ (so to speak). I bet you many people would pay for that kind of privacy. Here’s a tip: provide the ability for a consumer to scan their mail (maybe a check) into a machine (at random post office or building) before traditional mail. Document gets to its destination immediately….and is as good as the real thing. Food for thought.

The real question we need to ask is why is the post office aiming at "growing revenue?" Why does it need to get bigger every year? The PO is becoming less and less necessary as the digital age REPLACES much of what the PO used to be necessary for.
Sometimes you just move on and leave certain businesses and ideas behind. Think type writers, pay phones, and Polaroid cameras or photographic film.
Instead of trying to grow revenue, the PO should be trying to save taxpayers money by serving their customers better. I weighed my mail recently and 97% of the weight of my weekly mail was junk mail that went directly into my garbage can. Why isn't the PO trying to serve me better by bringing me less trash? Because they're trying to grow revenues by serving the purveyors of that junk mail. The first thing the PO needs to do is figure out who their customers are, and then work to serve them better. Amazon's motto is they want to succeed when they make their customers happy. The PO should take on a similar motto.

I agree with Richard. The USPS hasn't figured out who their customers are, but continues to send me junk mail by the ton. Let's go back to what was 'supposed' to happen years ago - Privatization of the USPS. It didn't so now we're seeing again that they can't survive under their current outdated management strategy - again. Make them truly 100% self-supporting. The only way that'll happen is to 100% privatize them. Put the USPS 100% on contract and let's see what a private enterprise can do to make them profitable. Too many layers of management with too many outdated (and expensive) ideas. The USPS is being treated as a sacred cow. It's still tied to the government. Time to let it go. The service has not improved one iota over the years.