FAQS

≡ Does your Ecolodge have pickup/transfer service? How is the cost?

YES. We can provide private car transfer from and back to your hotel in Hanoi or Hanoi Airport. It takes around 3 hours by car from Hanoi. Please contact us for detailed cost.

≡ Do you serve vegetarian food?

Yes, kindly inform our staff in advance so that we provide the menu you want.

≡ Where is breakfast served?

Breakfast is served in Orchid Restaurant daily.

≡ Are your Ecolodge rates per room or per person?

All rates are per room, based on two guests. Additional charges may apply for additional guests.

≡ Does your Ecolodge have extra bed in room?

Yes. Some of our rooms can arrange an extra bed. Please note, the service is subject to an extra cost.

≡ Do you have family room?

Yes, we have several connecting bungalows that can accommodate your family.

≡ Are baby cots available for the rooms?

Baby cots are available free of charge on request.

≡ Do you have 24-hour room service?

Yes.

≡ Do you have a pet policy?

For the comfort of all guests we do not allow pets in the Ecolodge with the exception of seeing eye dogs accompanying visually impaired guests.

≡ What is the smoking policy at Ecolodge?

Ecolodge is a smoke-free environment. We highly recommend our guests do not smoke in the Ecolodge. Please ask the front office staff for locations of designated outdoor smoking areas.

≡ How about malaria risk?

No worry, there is no malaria risk in Mai Chau Valley. Also, we provide quality mosquito net in every room.

≡ How far away are you from the Hanoi City (HAN) airport?

About 5 hours car drive

≡ What time is Check-in/ Check-out?

Check-in: 2:00 PM
Check-out: 12:00 PM (noon)
Early check in or late check out is available depending on the room's availability. An extra charge will be applicable in this instance.
* Late check - out until 18:00 P.M: half - day rental
* Late check - out after 18:00 P.M: full day rental
* Early check in before 08:00 A.M: full - day rental
* Early check in from 08:00 A.M: half day rental

≡ How can I pay for my booking?

You should pay a deposit to secure your booking with us. We accept online payment via PAYPAL, bank transfer or money transfer. Our staff will assist you with the payment.

The Lodge

Only three hours by car from Hanoi, Mai Chau is a completely different world of
pure air, untouched nature and fascinating tribal culture. Mai Chau Ecolodge is
located right at the heart of Mai Chau valley within walking distance to Lac and
Pom Coong villages.

Sitting atop a private hill in Na Phon village, Mai Chau Ecolodge is the most secluded
haven in Mai Chau with a stunning backdrop of lush rice paddies and emerald mountains
embraced by clouds. Inspired by nature, we constructed the lodge to be a refuge
of charm and serenity, providing guest a chance to forget about the worries of daily
life and to enjoy the best Mai Chau has to offer.

The Mai Chau Ecolodge was built entirely from natural materials with thatched roofs,
bamboo interiors, wooden furniture and outdoor jungle showers. Every bungalow was
meticulously designed to embody the local stilt house style and traditional Thai
ethnic culture. The absence of television and other entertainment facilities keep
our lodges true to what it stands for – a place to get back to nature.

Lodge Facilities & Amenities:

19 charming bungalows built in traditional stilt house style

Private garden for each bungalow

Large swimming pool with space for kids

Two-storey restaurant & bar with panoramic view

Cozy massage centre with panoramic view

Wireless Internet access in rooms and public areas

Modern, fully equipped meeting centre

A big stilt house for guides & drivers of travel agent guests

Event & MICE travel venues

Bicycle for free rental

Free parking area

24 hour concierge service

24 hour check in

Offering the best panoramic view over the valley, Mai Chau Ecolodge is truly a “window” to see Mai Chau and also a “window” to get
insights into Mai Chau culture.