Managed IT Services

Like a car, ICT systems and hardware need proactive maintenance to keep them running optimally. Whether you outsource your IT support, handle it in-house, or a mix of both, GCT’s range of managed IT services are tailored to ensure you get the most from your IT support budget and assets.

Service desk & fault resolution

We support your business with prompt, Hawke’s Bay local, friendly service desk and fault resolution services. We like to give our clients access to an actual technician if there’s a problem or question — one who will react quickly to detect, isolate, and correct malfunctions with your network, systems and infrastructure.

GCT’s monitoring solution is designed to remotely monitor the health and performance of your business’ critical IT processes and systems, and proactively alert us when issues arise. Our solution can automatically take corrective measures, such as restarting stopped or stalled services and even rebooting servers. We can resolve an issue before you even know it exists!

Proactive maintenance

Take the weight off — let GCT handle the regular scheduled maintenance of your business’ programs, systems and security. Our proactive maintenance service is designed to ensure your ICT infrastructure is always in good shape. We follow a predetermined schedule to check and test key aspects of your infrastructure to reduce the risk of failure.

Application & database management

We have the capability and expertise to administer and manage applications, databases and systems used specifically in your sector, including legal (InfinityLaw), education (Schoology, Kamar), medical (MedTech; HealthLink; ManageMyHealth™; Dragon Dictation), marketing, engineering and construction.

We spend a lot of time talking about future initiatives we can work on together. They have a really good idea of the scope of our operation and exactly what we can do, and they’ve made some great recommendations.

Louise Winhall, Hawke's Bay Woolscourers

Managed desktops

Reduce tech-stress in the workplace by having GCT support your staff’s desktop technology. We can supply and service all your desktop IT requirements, including managed IT service solutions for your mobile devices, desktop computers and laptops.

Licence management

Make sure your systems, software and network are compliant: let GCT manage the licensing of your software and security systems. We are your local managed IT service provider (MSP), cloud service provider (CSP), and are specialists in licence management for Microsoft, Veeam, VMware, Trend security and antivirus systems.