All responses

David Trey
staff

Replied on Mar 28, 2013 - 14:07 UTC

Hello,

We're sorry for the inconvenience. You can get back by clicking on the TD icon in the notifications area (system tray) and choosing the Logout option. After you log in, you'll be back at your default start page.

Regarding the new version - if you're experiencing this issue after you've uninstalled the old version, please let me know what exact error does it return.

Best regards,
David

ES

Erin Shumaker

Replied on Jun 02, 2013 - 14:25 UTC

David,

I have also run into this issue multiple times. I just downloaded the Todoist Windows app yesterday, and I've hit this screen about ten times. I tried uninstalling and reinstalling, which sometimes worked, sometimes didn't. Thank you for your tip to log out. But really...it shouldn't happen. It's terribly inconvenient and troublesome, especially when I'm using it all day long for multiple tasks and projects.

One thing I noticed is that if you hit the backspace button while the window is open, it will go back to wherever you were. But once you close the window completely, it will be stuck wherever you last were. Oi...frustrating.

So, it's still happening. Grr.

Erin

David Trey
staff

Replied on Jun 02, 2013 - 22:04 UTC

Hello Erin,

We're very sorry for the inconvenience and we will of course fix this as soon as we can and release an update. For now, please note that you can also use the "Home" option from the menu in the notifications area instead of Logout and this should also bring you to the correct screen.

We've identified what is causing this issue and it's triggered when you use a link through the Todoist app so, for example, if you go to the help page in Todoist so that the new window opens, you may get stuck on the full web-app afterwards. Again, we're working on it and it will be fixed soon.