Offline Deactivation

If the machine you wish to deactivate cannot be connected to the internet, you will need to use the offline deactivation process.

STEP 1Start the S-GEAR Standalone Application. Open the About screen from the main menu or by clicking on the 'i' button in the top right corner of S-GEAR. From the About screen click Deactivate. From the deactivation screen click Offline to begin the offline deactivation process. S-Gear will generate a Request Code. Copy this code using the copy tool provided, then paste the code into an email.

STEP 2Email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with the following information:

STEP 3You will be sent a Response Code via email. Start S-GEAR and paste the Response Code into the Offline License Dectivation - Step 2 screen using the paste tool provided. Click Dectivate to complete the process.