Clinical Admin Support Specialist- Yawkey 7

Location
US-MA-Boston

Job Posted Date
2 weeks ago(5/8/2018 8:27 AM)

Job ID

2018-10910

Category

Administration Support/Customer Service

Type

full time

Grade

18

Overview

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

This position is responsible for all aspects of patient scheduling in accordance with department scheduling guidelines. Provides superior customer service to all patients, family members, physicians and staff at all times in accordance with the DFCI Customer Service Standards. Assigned to work with a clinical practitioner group consisting of physicians, physician's assistants, technical supervisors, technical staff, program nurses and nurse practitioners and other care providers, the individual in this position will play a critical role in facilitating all aspects of patient care.

Responsibilities

Under the direction of the clinical practice support management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with department scheduling guidelines for new and/or existing patients.

May be required to perform other duties as required by the clinical practice support team.

May provide general administrative support and coordination for all aspects of patient care for both new and/or established patients, including filing, document preparation, data entry, telephone support, etc.

May be responsible for scheduling numerous complex research protocols, involving extensive interaction with those associated with in-house studies, grant-funded studies and industry-sponsored clinical trials.

Carries out specific processes in the patient scheduling systems so that correct special billing and revenue processes function properly.

Requires clinical, operational and regulatory knowledge of the standard of care or clinical trial protocol for the patient population coordinated.

Participates in clinical systems training for new hires and may teach or participate in the planning of patient services refresher courses as needed.

Prepares open and close provider schedules and handles daily schedule changes.

Conduct slide submission as needed.

Performs past-pending reconciliations.

Enters data into patient care related databases.

May be responsible for mini-registrations, insurance verification and clinical intake for new patients.

May be required to perform other duties as required by the clinical practice support team.

Offer financial counseling to all new patients and collaborate with main campus and local entities.

Evaluate high risk patients and directs the team appropriately.

May navigate new patients and educate them about all available services.

Coordinate care with main campus and facilitate appointments. Track referrals and generate reports to evaluate with entities are sending patients.

Monday - Friday

Shift schedule 11:30am - 8pm

Qualifications

Bachelor's degree required. Experience working in a medical or customer service setting preferred. Knowledge of medical terminology preferred.

Ability to multi-task and function as an integral member of the team. Excellent verbal and written communication skills required. Excellent computer, customer service and problem solving skills required. Demonstrated ability to carry out complex scheduling as required. Demonstrated ability to draft complex reports, correspondence and other administrative documents pertaining to patient scheduling as needed.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.