Maximize patient engagement with the Interactive Care Model

Roadmap for delivering patient-centered care

In the world of value-based health care delivery, patient engagement is fundamental to improving performance. The Interactive Care Model™ provides a framework for empowering patients and families to become fully-engaged in the management of their health. Applicable to all care settings, the evidence-based model describes the five key patient-provider encounters that when delivered holistically, boost patient satisfaction, clinical outcomes and financial results.

Assess capacity for engagement

Measure factors influencing a person’s capacity to engage in his / her health care with the Person Engagement Index™ (PEI).

Exchange information & communicate choices

With the help of decision aids, choices are made based on a person’s values, beliefs and preferences.

Planning between the person & clinicians

Collaboratively develop a person-centered, holistic plan based on the person’s specific needs, preferences and resources.

Determine appropriate interventions

Jointly-determined tools, resources, education, technology and support advance the person in his / her self-care journey.

Evaluate regularly

Continuous evaluation of the PEI and clinical outcomes assists in further coaching the person to reach his / her ideal health.