Planaxis offers a range of services and solutions for the implementation and optimization of IT Support Centers (Help Desk):

Establishment and evolution of IT support centers

IT services based on user and customer expectations, based on ITIL (Information Technology Infrastructure Library) processes

Pinpointing of the most effective way to use human resources and the technology necessary to deliver expected services.

Align IT services with business needs

Improve the quality of IT services

What is ITIL (Information Technology Infrastructure Library):

ITIL is a transition from a technology-driven culture to a culture focused on business needs and IT services. The ITIL best practices can help you improve your productivity and user satisfaction through better control of IT efforts.

You wish to:

Optimize your service center?

Improve resource productivity?

Increase user satisfaction?

Standardize your workstations?

Optimize office support?

Decrease operating costs?

Control the workload of resources?

Support the hiring of skilled resources?

Implement a service center based on ITIL?

Decrease the surplus in temporary work?

Improve knowledge sharing for your group?

Improve the implementation of procedures?

Our Support Center specialists can help you:

Ensure the coordination and follow-up of activities relating to user services and telephony.

Ensure operational links between suppliers and technology partners, users and other sectors of Information Technology Services.

Groupaxis

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ABOUT US

PLANAXIS | GROUPAXIS is an international enterprise offering consulting services and solutions in digital transformation. Since 1997, the company has built a solid reputation with its customers through its achievements and is considered a trusted partner

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Our goal is to be perceived by our customers as a trusted partner with our high standards of business practices, through the quality of our staff and our network of international affairs.