New and seasoned Practice Managers and Physicians know that handling the day to day tasks of running a medical practice can be time consuming. Administrative tasks and responsibilities have increased with ever-changing government regulations, Medicare laws, and legal concerns. Efficiency appears to be a losing battle, and stressful workflows take a toll on delivering compassionate patient care. A paperless office was presented as a time and cost saving endeavor that would lead to better patient care. Or was it a trick?

Sound familiar?

A polished representative came to the office to demonstrate their EMR, Practice Management, and Medical Billing system. You were convinced, “this is the solution, what a relief, Ah…!” Thousands of dollars and countless hours spent on implementation and training. Finally, the “go live” date arrived. Then, reality hit; the staff forgot how to upload documents, the doctor was in the exam room trying unsuccessfully to view an MRI with the patient, and you frantically tried to fix the issues. The workflow stopped as panic took over. You finally phoned customer support and you were placed on hold. “Ugh,” you began to question…”How much longer will the learning curve actually take?” “Did I make the right system selection?” “Why did I try to improve efficiency?” “It really wasn’t that bad and where is that polished sales person now?”