All subscription licenses, by default, support auto-scaling, which means there are no limitations on the number of web farms servers or cloud instances. The supported website(s) environment will be able to dynamically scale to accommodate increased site traffic and performance demands without any additional licensing requirements.

If a subscription license expires, there is a 30-day grace period during which the license is still fully operational. After the grace period, Kentico Xperience will stop working, and the website will no longer be accessible online.

Perpetual licenses are based on specific project and production environment requirements. They take into consideration the number of servers or cloud instances supporting the production environment. We recommend purchasing licensing for the highest potential quantity of servers or cloud instances that might be needed to support the production environment.

Note: Perpetual auto-scaling license options are available if website traffic/performance demands on a managed website fluctuate significantly due to marketing efforts, seasonality, or unpredictable events.

Yes, both subscription and perpetual license options include source code access to the web project and administration interface; but do not include the full software source code. The web project and administration interface source code are all that is necessary for typical development and common use of Kentico Xperience.

Customers can create flexible and dynamic websites without the need to modify the full software source code, however the full software source code of all libraries and controls can be purchased for an additional fee. This is suitable for customers who need to make advanced modifications in core CMS libraries for deep customizations/extensions.

Yes, we provide a 30-day money-back, no questions asked guarantee. If you are not satisfied with our product, send a message to refund@kentico.com. The money-back guarantee applies only to Business licenses without source code.

Yes, customers can purchase an upgrade at any time, and will receive a license credit based on the license credit schedule. To upgrade an existing license, please contact your local Territory Sales Manager.

Customers are free to cancel a subscription license at any time. We do not offer any refunds on subscriptions that are canceled prematurely. Should a customer choose to cancel a subscription prematurely, it will terminate at the end of the then-current billing period.

All perpetual licenses include a one-year maintenance agreement, which is annually extendable or renewable. The maintenance agreement provides access to software updates and upgrades for the duration of the active maintenance term, plus unlimited 24/7 telephone and email technical support.

Customers who opt for a subscription license receive maintenance included with their subscription free of charge for the duration of the subscription.

If a customer purchases a perpetual license, a one-year maintenance agreement is included in the price. After the first year, customers may renew or extend the maintenance agreement to continue benefitting from software updates, upgrades, and unlimited 24/7 telephone and email technical support. However, an active software maintenance subscription is optional and is not required to continue using the software.

Customers who choose a perpetual license will have an optional on-going annual maintenance fee to extend the active term of their maintenance subscription beyond the first year that is included with the initial license fee. The cost is typically calculated at approximately 30% of the list license fee price and is not subject to annual increased or incremental adjustments based on inflation or current list license fees. Customers who opt for a subscription license receive maintenance included with their subscription free of charge for the duration of your subscription.

Maintenance agreements can be renewed through the client portal or a local Territory Sales Manager. Customers will receive a series of email reminders related to any upcoming maintenance renewals.

Global 24/7 telephone and email support from our teams across Europe, the United States, and Australia is included with all active maintenance agreements and active subscription licenses.

Yes, the Kentico Developer Network (DevNet) is publicly available and open to everyone, no matter what edition or license is purchased. We encourage customers to connect with like-minded individuals and to leverage extensive documentation, downloads, latest news, and much more.

Yes, we offer a Premium Support option, which is intended for customers running mission-critical websites. This support option provides a higher level Service Level Agreement (SLA) that specifies guaranteed response and resolution times.

We also offer a variety of customer success, consulting, and training packages. Visit our services page to find out more.

Each certificate demonstrates our commitment to delivering top-quality, consistent standards, and ensuring the consistency of those standards across all our offices globally.

Yes, we offer discounts for bulk license orders, including maintenance agreements. The more websites purchased in a single order, the lower price the “per website”. E.g., a customer may be eligible for a 15% discount when purchasing two website licenses in one order; or a 30% discount when purchasing six website licenses in one order.

You can pay by check, wire transfer, ACH, EFT. You may also make payments by credit card (up to 16k USD).

The following applies to online purchases and country-specific taxes:

Customers in the United States may be charged a sales tax, depending on the state the customer is located in, on top of the listed price.

Customers in the European Union may be charged with Value-Added Tax (VAT), depending on the EU country the customer is located in, on top of the listed price.

Customers in Australia, India, New Zealand, and Singapore are always charged with the Goods and Services Tax (GST) on top of the listed price.

Customers in Belarus, Iceland, Norway, Russia, Saudi Arabia, South Africa, South Korea, Switzerland, Turkey, and the United Arab Emirates are always charged with VAT on top of the listed price.

Customers in Japan will be charged with a Consumption Tax on top of the listed price.

Customers in Taiwan will be charged a sales tax on top of the listed price.

Customers in Quebec (Canada) will be charged with a Quebec Sales Tax (QST) on top of the listed price.

When purchasing directly from Kentico (by wire transfer or check), we will inform you about applicable taxes.

Yes, Kentico Xperience is only available for purchase in the currency of your region. We do not accept payment in currencies other than those stated in the table below.

Region(s)

Valid Currencies

Australia

AUD only

United Kingdom

GBP only

Czech Republic

CZK only

EU States (excluding CZ and UK)

EUR only

Andorra, Liechtenstein, Monaco, Norway, San Marino, Switzerland, The Vatican State

EUR only

Rest of Europe

EUR or USD only

Japan

JPY only

Rest of the World

USD only

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