Brand Rating is one of the most important performance measures that OrangeShine.com uses to determine how well a brand is fulfilling buyer’s order. With this, you can approximate brand’s performance before making a purchase.

Avg. Shipping Time

The star(s) represents average time from when an order is placed to when an order is shipped out. The calculation is based on the past 90 days transactions, considering working business days only.

Sold Out Rate

The star(s) represent the percentage of sold-out items from the orders placed in the past 90 days.

BO Rate

BO stands for back-order. The star(s) represent the percentage of backordered items from the orders placed in the past 90 days.

Brand Rating is one of the most important performance measures that OrangeShine.com uses to determine how well a brand is fulfilling buyer’s order. With this, you can approximate brand’s performance before making a purchase.

Preorder Drop Rate

The star(s) represent the percentage of items drop from pre-order transactions in the past 120 days. The count of dropped items includes sold out, and not available items.

Preorder Processing Time

The star(s) represent the number of days passed from the marked available date for pre-ordered items before changing to an actual invoice for the orders placed in the past 120 days. The rating does not incorporate the items that are processed.

Sold Out Rate

The star(s) represent the percentage of sold-out items from the orders placed in the past 90 days.

What the star(s) mean?

less than 5%

5 ~ 7%

8 ~ 10%

10 ~ 14%

more than 14%

N/A : There are less than 10 counts to calculate

Newly joined : Brand has been active for less than 30 days

Avg. Shipping Time

The star(s) represents average time from when an order is placed to when an order is shipped out. The calculation is based on the past 90 days transactions, considering working business days only.)

What the star(s) mean?

2 or less days.

3 days.

4 days.

5 days.

6 or more days.

N/A : There are less than 10 orders fulfilled.

Newly joined : Brand has been active for less than 30 days

BO Rate

BO stands for back-order. The star(s) represent the percentage of backordered items from the orders placed in the past 90 days.

What the star(s) mean?

less than 2%

3 ~ 5%

6 ~ 14%

15 ~ 24%

more than 25%

N/A : There are less than 5 counts to calculate

Newly joined : Brand has been active for less than 30 days

Preorder Drop Rate

The star(s) represent the percentage of items drop from pre-order transactions in the past 120 days. The count of dropped items includes sold out, and not available items.

What the star(s) mean?

less than 5%

5 ~ 15%

16 ~ 25%

26 ~ 50%

more than 50%

Preorder Processing Time

The star(s) represent the number of days passed from the marked available date for pre-ordered items before changing to an actual invoice for the orders placed in the past 120 days. The rating does not incorporate the items that are processed.

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Our goal is to ensure your complete satisfaction with your purchase. If you are dissatisfied with your purchase please follow these policies and guidelines to ensure proper processing.

ALL SALES ARE FINAL. RA’s will be provided ONLY for damage/defects from manufacturer or wrong item shipped by shipper error. Please check merchandise immediately. NO REFUND. Shipping and Handling fees are Non-Refundable, includes all refused and unaccepted packages. Items must be in its original condition (unwashed, unworn,) with the original packaging.

Damaged/Defective items may be returned for store credit or an exchange may be provided (if item is still available for exchange, the item will ship with your NEXT order, shipping costs is the customers responsibility). Please call or e-mail us to notify us within 2 business days from the delivered date of any damaged/defective items. Items must be in its original condition (unwashed, unworn,) with the original packaging.

Please submit via e-mail, 2 pictures of the damage. Picture #1 should show a close-up of the damage and Picture #2 should be of the complete item. Include your invoice #, style #, color, size and how many pieces damaged, and if you would like a credit or exchange. Once all information is received, we will forward to Brand for approval (can take 1-3 business days). Final RA approval is provided by the Brand.

I was sent a style or color I did not order!
Please let us know within 2 business days from the delivered date and we will send you a return label and process a store credit for the wrong item once it has been received. Items must be in its original condition (unwashed, unworn,) with the original packaging. If you would like the correct item shipped, please let us know and we will ship the correct item with your NEXT order (subject to product availability, shipping costs is the customers responsibility). When returning the item, please make sure items are returned in its original condition with original packaging. Items returned outside its original condition / packaging and incomplete packs will not be accepted by the Brands, no credit will be given and you will have to pay to have items shipped back to you.

Brands do not accept returns based on reasons other than the two listed above.
If you are unsure of the Brands and Orange Shine’s return policy, please contact us or the Brand directly.