All posts by Lauren Beliveau

Lauren is a Senior Content Marketing Specialist at Barracuda MSP. In this position, she creates and develops content that helps managed service providers grow their business. She also regularly writes The MSP’s Bookshelf and our Ask an MSP Expert column.

Q: We recently transitioned to the managed services model, and want to make sure we’ve covered our bases when it comes to monthly contracts. Are there any best practices you can offer for creating a Service Level Agreement (SLA)? Service...

Q: At my MSP, we’ve tried email marketing, and I really think it’s just not for us. We’ve sent out multiple emails to our prospects, and our unsubscribe list has skyrocketed. Even worse, only a few people have clicked on...

Q: We’re experiencing some challenges in managing project workload, which has become more challenging as we’ve added more customers and vendors over time. How can we effectively manage and organize projects when we are working with more than one vendor?...

Q: Things are always changing, especially in technology. Looking back, the internet has changed almost everything we do. What are the most significant roles the internet has played in marketing goods and services today? For managed service providers, protecting and...

Q: We are a newer service provider and we are looking for ways to market our business. One area that we are considering is starting a Twitter profile. What steps do we need to be successful? Used correctly, Twitter can...

Q: Recently, the Department of Homeland Security issued a warning stating that advanced persistent threat actors are now targeting MSPs. We work with customers in highly regulated industries, so we have a lot of sensitive data to protect. What should I...

Q: We are a fast-paced IT service provider. We are constantly bringing on new customers and adding new solutions to our portfolio. This often presents challenges with communicating new services between our teams—specifically our technical engineers and our sales staff....

Q: Luckily, our area wasn’t affected by Hurricane Florence — but we might not be so lucky next time. What are some steps we can take to ensure that our SMBs have foolproof disaster recovery plans in place? Natural disasters...

Q: My business is a new managed service provider and we are looking to get our name out there and make some connections in the industry. We’ve heard that a way to do this might be to attend some tradeshows....