Well I logged into my admin panel to see that there is a new mobile addon which I thought excellent I could do with this.

ONLY TO FIND OUT I HAVE TO HOST WITH YOU TO GET IT!!!!

Can you explain how that is that a paying customer of which ok has purchased the software and hosts on there own private server is not allowed this feature?

With the cost of your software and then having to pay for further upgrades and support every 12 months how is this not offered to us we are contributing to your company just as much as those that are paying for hosting services from you.

Unable to install the 7.01 plus pack as when we tried it broke the whole site so have had to cancel that upgrade!!

Also have to pay for the SEO add on of which looking at other paid & non-paid software you get basic SEO built in for nothing.

All of our packages have basic SEO features available. For advanced SEO such as URL rewriting, Google base Feed and the Google Sitemap Generator we have the SEO Toolkit, This is included in the Deluxe or is available as an addon for the plus and Value packages.

Regarding the Template Manager we are an open source solution so traditionally the way you update the look of your site was just through changing the code in the templates.

In version 700 we added the Template Manager which allows you to easily move containers around between the left, right and center columns.

If you want to get deeper though you can still work directly in the template and CSS to create a completely custom look. Sort of like what you have done with your site actually.

Our team is dealing with your support tickets currently in the helpdesk.

As I said, sorry that you are so unhappy and if there is anything we can do to change that let me know. Our goal is to try and make our customers happy, not the reverse.