Vistara provides a comprehensive SaaS solution that enables enterprise IT and service providers to drive unified IT operations management Vistara manages the end to end IT operations lifecycle for your entire heterogeneous IT environment, and enables IT to provide service centric and business relevant insights. Vistara has a multi-tenant, multi-tier SaaS architecture with enterprise grade security, ease of adoption and maintenance, and massive scalability The company operates in North America, Japan and India and is headquartered in San Jose, California Our technology is mature – there are currently over 1,000 end customers under management in Vistara, many of them through the 100+ partners that we work with Here is just a sample of the cloud and technology platforms that Vistara integrates with to provide the breadth and depth of coverage across your IT infrastructure

Allows interoperability and information sharing between semi-autonomous de-centrally organized lines of business, IT systems and applications Development, maintenance and use Monitor and Manage

14.
• Public cloud
• Hybrid cloud
• Hybrid IT
• How Vistara can help
Agenda

15.
“Hybrid IT is the result of combining internal and
external services, usually from a combination of
internal and public clouds, in support of various
business outcomes.”
- Chris Howard et al, Gartner Inc., “Hybrid IT: How Internal and External Cloud
Services Are Transforming IT,” 8 Feb 2012
What is Hybrid IT?

16.
“IT organizations are becoming the broker for a set of IT
services that is hosted partially internally and partially
externally – a hybrid IT architecture. By being the
intermediary for IT services, IT organizations can offer
internal customers the price, capacity, and speed of
provisioning of the external cloud, while maintaining the
security and governance the company requires and
reducing IT service costs.”
- Chris Howard et al, Gartner Inc., “Hybrid IT: How Internal and External Cloud
Services Are Transforming IT,” 8 Feb 2012
IT’s Role in the Hybrid IT Model

20.
Cloud & IT Self-Service Drive Cost Transparency
• Cloud gives organizations a choice between
internal and cloud-based services
• Self-service IT empowers line of business to
make the choice
• Therefore embedding clear, understandable cost
and QoS information in IT service catalog is
critical to enable rational, optimal choices

21.
Additional metrics to consider for cloud services
• Agility: Can IT service respond in real-time to
changes in demand & business needs?
• Elasticity: How much can service’s capacity
scale upward and downward to match demand?
• Continuity: Maximum time between interruptions
• Consistency: Can variations in service levels be
reduced?
Source: Tapati Bandopadhyay, Gartner Inc., “Business-Aligned Metrics for IT Services in Cloud:
Returns on Agility, Elasticity, Continuity and Consistency,” 10 January 2012

22.
• Public cloud
• Hybrid cloud
• Hybrid IT
• How Vistara can help
Agenda