Terms | K Bean Coffee Machines

This is where I write what is an agreement between you (the customer) and me, Paul (Owner, K Bean Coffee Pty Ltd). If issues arise I always do everything I can to get a win:win result. Most issues are black and white. The Terms and Conditions here are great and really help if things move into the grey area. Issues are rare so you can be certain that you will enjoy your Italian coffee machines and coffee grinder.

Your Rights Under Consumer Law

Your Rights under Australian Consumer Law - Under Australian Consumer Law you are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Where a failure does not amount to a major failure, the retailer is entitled to choose between providing you with a repair, replacement or other suitable remedy.

K Bean reserves the right to determine the extent of any failure. K Bean defines a major failure as an inherent manufacturing defect or design fault that cannot be rectified with either a repair or a replacement unit.

...but have no fear. I'm happy to report that warranty claims are few and far between for K Bean. Also, K Bean has never had a claim for a major failure and I don't expect to have any. And remember, all goods sold by K Bean are sourced from and supported by authorised Australian distributors. K Bean does not buy from grey importers.

Warranty repairs are BTB (back-to-base). This means that you will need to get your machine to your closest coffee machine technician. You won't have to travel far as K Bean has access to a network of technicians covering every metropolitan area.

Warranty covers

Manufacturing defects.

Warranty does not cover

Perishables such as springs and gaskets just as a car warranty does not cover perishables such as brake pads and tyres.

Warranty Procedure

If you have a problem please start with the K Bean technical support notes and FAQs here

If you still have an issue please contact me (Paul) as most problems can be resolved very quickly over the phone.

If an assessment or a repair is needed you will be guided to your to your closest technician. The technician will assess the item

If a manufacturing defect is found the technician will repair the machine under warranty.

If no manufacturing defect is found the technician will send you a quotation for the repair.

Warranty assessment isn't always straight forward so I rely on technician's to assess validity. Technician's are independent. They will be paid for the repair by K Bean or by you so they have no motivation to be anything but honest. K Bean will always respect the assessment of the coffee machine technician and when buying from K Bean you agree to do the same.

Shipping Policy

Normal delivery times to metropolitan areas are 1-2 working days to Melbourne and Sydney and 2-3 working days for other States and Territories. Delivery times will be a little longer for coffee machines as all coffee machines are all bench tested before shipping.

K Bean is responsible for supplying goods to the courier. You are responsible for receiving goods from the courier. If re-delivery is required because a courier returns a parcel as "not deliverable" or "not collected" you are responsible for all courier fees for re-delivery so please make sure that you are able to sign for goods on delivery.

I do everything I can to get your gear to you quickly but occasionally there are delays caused by suppliers or couriers that are out of my control. These delays are rare but they happen from time to time. When buying from K Bean you accept that this is the case and you also accept that late delivery does not provide grounds for cancellation of an order.

K Bean provides full shipping insurance and K Bean is responsible for repair of any transit damage. The transit damage procedure is the same as the warranty procedure.

Deposit & Payments Policy

Deposits and payments indicate a contractual agreement to proceed so all deposits and payments and non-refundable. There are no exceptions to this.

Following receipt of a deposit or a payment stocking decisions and special orders may be made.

If a special order has been placed the deposit or payment will be non-refundable and non-transferable.

If a special order has not been placed the deposit or payment will be non-refundable but it may be transferable.

Shipped or collected items are:

Non-refundable.

Transferable. For up to 30 days a partial store credit will be offered as your happiness really is important. The amount of store credit offered will be dependent upon a number of factors including the condition of the item and the condition of the packaging. Shipping fees (both ways) and a re-stocking fee may also apply.