Company profile

Our client is one of the world leaders in outsources customer service experience. For over 30 years of existance, the company grew to 70 000 passionate associates in more than 22 countries. They collaborate with some of well-known global brands in the field of technology, financial services, retailers and more.

In Sofia, Bulgaria, there are over 800 employees, supporting customers from different parts of Europe.

The job

We are looking to grow the Dutch team of expert Customer Service Representatives. You will take care for the customers of an American company operating the leading worldwide online payments system.

With full training provided, you will handle cases of customers and the client concerning non-technical, formal and administrative issues and complaints regarding on-line financial transactions.

Give information about the product to existing customers and prospects via telephone and handle the inquiries on basics in a case closing manner

Communicate via telephone with existing customers in order to solve their issues

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

Proactively propose improvements and feedback in processes

Maintain information in the system

Forward the more difficult inquiries to higher level if necessary

We ask

Fluent in spoken and written Dutch

With good command of English

Excellent communicator

You enjoy working with customers

Excellent computer literacy (MS Office)

Previous customer service experience is a plus, but it is not mandatory

Work permission:

Yes, I am a national of a EU/EEA country, I have general work permission for the country of the vacancy I applied for

Shortlisted candidates (applications that show evidence for native language skills, cover other requirements and EU/EEA nationality or work permit) will be contacted via e-mail within 2 working days. If your CV covers the requirements and you do not receive an e-mail from us, please message us on our facebook page: CareersInEurope to check your application status.

Status
Multiple jobs available
Company profile
As a customer service outsourcing company, our client rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of dat