Allstate Complaint - No Respect for a stranded consumer

DALLAS, TEXAS -- My brother visited Dallas, Tx.from Houston, Tx. for a father and daughter ceremony at his daughter's school. His car was smashed by a Latino gentleman(NO DRIVER'S LICENSE, NO INSURANCE and NO BREATHERLIZER TEST by DALLAS POLICE). He called me at home and asked if I could come out and assist him with the situation. I arrived and found a gentleman(the other driver)not the least bit concerned about the welfare of my brother, his kids or his ex-wife. I was extremely upset, but my brother said don't worry about anything I have ALLSTATE INSURANCE , and when the officers are done here all I have to do is call the claims office again(when he first called the lady at ALLSTATE INSURANCE told him the system was down at the time). This is where the nightmare begins he stated his policy was FULL COVERAGE with RENTAL CAR REIMBURSEMENT, but the ALLSTATE INSURANCE lady stated that his policy was changed. He was not aware of any changes to his policy for he had not received or signed anything to confirm the changes. ALLSTATE INSURANCE DID NOT CARE about his situation of being stuck in Dallas,tx. car possibly totaled and him having to be at work on Monday morning(April 23,2007). ALLSTATE INSURANCE was not sympathetic and not once asked if him and his family was OK. So to you ALLSTATE I say continue to LIE ON YOUR COMMERCIALS about your customers being in GOOD HANDS, because we all know its strictly about the dollar. That's why I DROPPED ALLSTATE INSURANCE about 2 years ago. All my insurance matters(AUTO& HOME) are handled by GEICO INSURANCE, and hopefully after this weekend my brother's insurance matters will also be handled by the GEICO.

Why did you feel it necessary to tell us that the other driver was latino?

Posted by James on 2007-04-22:

We buy insurance to protect ourselves from people like illegals that drive without insurance and while it is not necessary to bring it up, it is pertinent to the facts. Allstate insurance is an all other story but I had them for my carrier for many years. When I needed them, they were not there.

Posted by *Brenda* on 2007-04-22:

Where did she say it was an illegal who hit him Jop? You assume because he is Latino that he is an illegal?

Posted by Anonymous on 2007-04-22:

In L.A. when your hit by someone with no insurance or license the majority of the time it is an illegal alien. You can't assume they are Latino though, our culture is to diverse now. In California it's the law that you have insurance, illegals don't really care to much though because their attitude is "so what, what are you going to do to me", sad but true. Most people carry uninsured and underinsured coverage out of necessity.

Posted by James on 2007-04-22:

No you cant assume he is illegal but you will be correct 90% of the time. Most of the legal ones are responsible citizens.

Posted by jenjenn on 2007-04-23:

Ya, indicating the other driver was Latino - that is not pertinent information! For the record GEICO SUCKS!!!

Posted by One-Eyed Willie on 2007-04-23:

Why don't you explain why you dropped ALLSTATE two years ago? Was that also due to a Latino? Also why is GEICO so good, what has happened with you in the last two years? (I'm also kind of curious about the EX-WIFE situation too, and why she was going to the father daughter thing, just wondering). Also, I'm half-LATINO, so I usually only drive at half the legal blood alcohol limit, and only hit half of your car. Donde esta mi Corona?