POLICIES & PROCEDURES

1. TUITIONAll payments are processed by pre-authorized credit cards or auto-draft from checking accounts on the first of the month. Tuition is never prorated for missed lessons. Tuition does not include any retail teaching materials such as books or instruments, nor does it include supplies such as metronomes, tuners, strings, etc. For current pricing, please contact Music Makers of Western Springs (MMWS).

2. CANCELLATIONS AND MAKE-UPSFor any lessons missed by a teacher, MMWS will attempt to provide a substitute teacher. If a substitute teacher is unavailable, a private make-up lesson with the teacher will be scheduled promptly. If there is a conflict to schedule a make-up for a teacher’s missed lesson, then the teacher will ask the office to issue a credit. For any lessons missed by a student, MMWS holds private scheduled make-up lessons. The lessons are held at various times during the month and you may sign up for lessons as needed. To sign up for a make-up lesson, contact the office via phone or e-mail. Credits are not issued when a student has to miss a lesson. PLEASE NOTE: If you are a NO CALL/NO SHOW for a lesson, we do not issue credits as you have the option of attending scheduled make-up lessons. We ask that all outstanding lessons are made up by the end of the calendar year.

3. WITHDRAWING FROM LESSONSEvery student at MMWS is on a month-to-month schedule. To discontinue lessons and stop charges from being applied to your account, you must provide written notification by the 15th of your last month by filling out a withdrawal form in the office. You may also e-mail us at info@musicmakerstudio.com so that the e-mail is date-stamped by the 15th. We do not prorate tuition for the last month’s lessons. Students will be responsible for their last month’s tuition whether or not they attend lessons. If you are renting an instrument from us you are welcome to continue renting the instrument after withdrawing from lessons. If your intent is to return your instrument, you must return it at your last lesson or by the 30th of the month to not be charged the following month.

4. AVERAGE OF FOUR LESSONS PER MONTHMMWS operates year-round and is only closed for major holidays and for two weeks over the Christmas/New Years holidays. In long months, you may have five lessons; in short months, such as February, you may have three lessons, but in most months you will have four lessons. You will automatically be billed on the 1st of each month for however many lessons you will receive for that month based on your lesson day.

5. ​SUMMER VACATIONMMWS operates year-round and does not close for the summer. We are happy to offer unlimitedmake-ups for our students. If you would like to reserve your slot while you’re absent for vacation, your payment will still be due on the first of the month. Students are welcome to do make-up lessons before or after being absent for vacation.

6. CARE OF STUDENTSMMWS is not responsible for providing before or after care for students. Parents with children under the age of eight must remain on the premises during lessons. Students are not to be left at the school for excessive time periods before or after their lessons.

7. OPEN DOOR POLICYPer our Open Door Policy, parents are always welcome to sit in on lessons.

8. INJURIESParents, legal guardians of minors, students, and adult students waive the right to any legal action for any injury sustained on MMWS property resulting from normal lesson activity or any other activity conducted by the students or their siblings before, during, or after lesson time, including hearing loss or hearing damage. MMWS is not responsible for any damage done to vehicles or items stolen from vehicles.

9. PICKING UPChildren under the age of eight should wait for their parents to pick them up inside the school. MMWS assumes no responsibility for children who leave unaccompanied.

10. ENROLLMENT FEEAll new families are charged a one-time enrollment fee of $25.00 per student. Any student withdrawing from lessons for an extended period of time may be subject to a re-enrollment fee of $25.00 upon returning to lessons. There is no enrollment fee for group classes.

11. LIVING SOCIAL and GROUPON DEALSA. Existing Music Makers students are not eligible to use a Living Social or Groupon deal. Deals MAY be gifted to someone else.B. Students who have taken lessons at Music Makers within 90 days of the deal are not eligible to use a Living Social or Groupon deal.C. Lessons will be scheduled on a regular day and time for the duration of the deal. (For example, for the four weeks of the deal, all lessons will be on Mondays at 6:30 p.m.)D. Should you need to miss a lesson, please call the office at 708-246-8222 at least 24 hours in advance so your deal can be extended by one week. This option is given ONE TIME ONLY. There are no make-ups or credits for Living Social or Groupon deals.E. If you are a no-show for a lesson, you forfeit that lesson. There are no make-ups or credits for missed Living Social or Groupon lessons.F. The price of the Living Social or Groupon deal is for the lessons ONLY. Students are still responsible to pay for books/supplies or rentals, if applicable.