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PACKAGING DETAILS

Each boxed bike cannot exceed 25kg and dimensions of 160cm L x sum (w+H = 120cm as it will be rejected at the collection depot and returned to sender, incurring a failed collection charge of £12.00.

For security, protection and insurance reasons all of the bike / parts must be fully wrapped in bubblewrap or alternative packaging, ensuring the bike and box are adequately secured and protected for transport. Ensure the bike and parts cannot move around inside the box as this may cause damage to bike parts and box, voiding insurance.

We can provide you with our 150 x 92 x 22cm bike box, which will accommodate most standard bicycles, or your local bike shop or shipping company may have ex-display boxes and packaging materials as required.

PLEASE NOTE

When preparing your bike for dispatch, we recommend the following:-

That you photograph your bike - front, side, back and side - in order to fully register the condition of the bike.

Once you have thoroughly bubble wrapped your bike (or taken other protective measures for the transit) we recommend that you also photograph the packaged bike internally and externally .

Please note that in the very rare event that a bike is damaged in transit, these photo's will be required to further validate any insurance claim with the insurance provider.

It is also important to note that any claims MUST BE MADE WITHIN 3 days of delivery ( Day 1 is date of delivery) otherwise we will not accept claims for any damages or losses.