Dulce said her overall experience was horrible. She was told the cost to fix the air conditioner would be $75. Later, it was communicated the cost would be $200. They would not give her the key until the money was paid. She notified them that the air conditioner was still blowing hot air. They told her it could not be and took 2 days to schedule another appointment to bring her vehicle back. When she returned, they stated there was a leak and it would cost $2000 to fix the issue. They did not do anything to her vehicle during the first visit and should have told her they could not fix or noted it would take $2000. She would have made the decision to fix it or not. She cannot drive in a hot vehicle. They should not have treated her like this and it is not fair. She has reported to a lawyer so no one else would receive this treatment and others would be aware. She had the vehicle checked by a second facility and was told there is not a leak and this business had not done anything to her vehicle during the first visit. Also, the service was to take an hour but took 4 hours.

This review was collected via phone interview by Customer Research Inc.

Ron said he was very dissatisfied with this service. When he got there the staff opened his vehicle door and the handle broke off. They wanted to charge him an outrageous price to fix it. They took no responsibility and handled the repair badly.

This review was collected via phone interview by Customer Research Inc.

Unhappy because my left front fender, low down, was scratched and dented. I didn't use the car after the oil change, and the next day I saw the damage. It could only have happened at your place which was crowded and very busy.

I am sorry about that original view. I am so confident that you will resolve my problem immediatrly as you have always done for the 15 yrs I have gone to you. This is a tough one, but I know you will come thru

Recommended

Original Review

04/05/2014

My A/C

first time in 15 years, I AM UNHAPPY. A/C still not right.Comes and goes off and even when on,not at full strength. I'll call on Monday

I would not recommend this place for an oil change. My time is too valuable. Your place is fine for repairs.

Original Review

02/28/2014

oil change

I made an appointment for 1 PM to have my oil changed. I arrived before 10 Min. before
1 and did not leave until 2:30 PM . There is no excuse for an oil change to take 1 1/2 hrs.

Jerry C. from Flawless Automotive Repair Inc responded on 03/06/2014

Our Oil Changes are done usually within the hour, We did inform customer when they arrived that we were running a half hour behind he still wanted to wait knowing it would 130 before we could see his car & the car was done on time as he was informed off apon arrival. We are sorry you were unhappy you havede been in before and know we are usually very good with timing.

Jerry C. from Flawless Automotive Repair Inc responded on 03/07/2014

We are not A quick lube Our prices are cheaper then them, All customers are told Oil Changes are an hour or less and if we are running behind we do tell you.

Have been going to FLAWLESS FOR MANY YEARS AND THEIR WORKMANSHIP HAS REALLY BEEN FLAWLESS.

Recommended

Original Review

11/13/2012

Leaning

Very disappointed because I could not lean on your wife's car. Please supply beach chairs.

Jerry C. from Flawless Automotive Repair Inc responded on 11/14/2012

Arnold your review is unfair you are a regular customer and we always have treated you right that why you continue to come back and we appreicate your business, we offer seating in our waiting room and those chairs can be taken outside, my car has airbrushing that cost alot and dont allow anyone to lean it as i would azllow anyone to lean on any of my customers cars.

Walked into early morning appointment and told they were behind? No explanation after rushing to be there. Also a few minor issues with sloppy work like lug nuts not replaced tightly after a rotation. Not expecting to return after this experience as a regular customer
Thanks Skip.

Jerry C. from Flawless Automotive Repair Inc responded on 03/09/2018

Don Im sorry your unhappy but this is not a fair review when you have not taken a moment to speak with myself or Jerry, you have been with us long enough to know Jerry takes pride in his work and if anything is wrong will take care of it, As for this morning Jerry & myself could not be in the office and I do know the guys were running about 15 minutes behind we do our best to get the cars in on time but sometimes it does happen to run afew minutes behind same as with a doctors office it cant always be helped. We would appreciate the chance to speak with you directly and resolve any issues with you. Please call the shop and ask for Jerry. Thanks Sheila

Michael said the business checked his vehicle and told him the total for the work would be $225 plus tax. Only the front brakes were serviced. He was assured the back brakes were included and he was upset about them saying they did not need servicing after all. He was told something regarding a free oil change, but he was dissatisfied with the experience. He wrote on paper what he wanted be done to his vehicle. He would not recommend this business because he felt he was taken for a ride and he was not happy about it.

This review was collected via phone interview by Customer Research Inc.

Jerry C. from Flawless Automotive Repair Inc responded on 12/18/2014

Micheal ask for us to check his brakes we did ask he ask and Micheal was told that he only needed the front brakes with rotors for the $225 plus tax and the rear brakes were fine and not needed at this time he agreed to have them done and left here happy. The next day he called and ask again about the rear brakes Im not sured why he thought for $225 he could have all brakes & rotors done because he was told that it was for Only the front and because he was upset I told him on his next visit we would give him a free oil change because of his confusion he seemed happy with that and we ended the conversation, So now I am confused about his review.

Joni said the way they spoke to her was very rude. She said she feels like she was charged more this time than the last time she was at this business for almost the same service. She would not recommend this business based on this experience.

This review was collected via phone interview by Customer Research Inc.

appreciate being squeezed in to make a small repair. I guess it is important here in Florida to have working windshield wipers....

Recommended

Jerry C. from Flawless Automotive Repair Inc responded on 10/30/2018

Hey Paul you know we always strive to take care of your customers and we get you in as soon as possible. Im confused as to why the 3 star rating since we have always taken very good care of you and your cars.

This visit was a mixed bag. I accidentally arrived about two hours early but Jerry was able to squeeze me in - great. But because he was in a rush -which he usually is - he didnt ask whether I wanted a reg. or a synth. oil change - last two visits it was the latter - I jkust assumed they would have looked it up in my records - it was Skip who had handled it the last two times but he wasnt there. So not happy that I have to come back sooner for next oil change. He also rushed off before I could fully explain an issue with my wipers. And they replaced a bulb for my turn signal which after three weeks is now not working properly altho I realize that is not their fault - just wanted to let them know I will be bringing it in for that.

Was told on checking in for an oil change, was told all the fluids would be checked. got home after picking up the car and found the wiper reservoir and the radiator coolant reservoir bone dry. Will return because have had good service in the past.

I had to wait there from 10:45 AM till 12:50 for an oil Change and look at the muffler. I found it too long. Secondly I never got any detailed reading of an oil change. I have no idea what was checked and its status. When asked I was told that wait another ten minutes and we will write it for you. Not acceptable.

Jerry C. from Flawless Automotive Repair Inc responded on 03/06/2014

We are sorry you are unhapppy but we tell every customer within a hour for Oil changes & yours was done but you wanted you exhaust fixed that day it took time to locate the parts as the parts needed are not easy found you chose to wait hopeing to fix same day, Customer was informed parts were located & are special order would take 2 days to get and was givien a printed estiamte for exhaust work & aslso a paid recipit for the Oil change, she said she would be back for the exhaust to be done so with knowing all that was said & done her review comes as a shock becuase we were trying to do as she wanted and thats why she was here 2 hours.

Jerry always does an awesome job. I had a tire pressure monitor sensor that went out and needed replaced. The work was completed efficiently but the price on the part was almost $90. I am interested in how this is determined when I found the part for 30-40$ after quick search in the part number. It is almost double the price.

Recommended

Jerry C. from Flawless Automotive Repair Inc responded on 10/03/2018

Hey Nick Im sorry after seeing review I went over your invoice Jerry hit wrong the key on accident I wish you would have said something while you were here i have credited your card back $30 as the part was $58 not $88 and it was a factory part. Look forward to seeing you in the future. Sheila