Articles in this section

I completed a purchase but didn’t get the item.

Adam

May 01, 2020 11:21

Updated

This can mean one of two things:

Scnario 1:

you completed payment and you got a notification page, email, or SMS from Codasaying that your transaction is complete, but didn't get your item. This means that the game / app had a problem fulfilling your order. But do not worry, we'll have a record of your transaction and will help fix the problem by asking the game / app provider to manually fulfil your order.

Scenario 2:

you completed payment, but you got a notification page, email, or SMS from Codasaying that your transaction has expired without being completed. In this case, it is possible that there was a connection problem between the payment channel and Coda -- so you paid, but the payment channel had a problem notifying Coda of this. Again, don't worry: we'll work with the payment channel to investigate and fix the problem by manually fulfilling your order or issuing you a refund.

Please send the following information so that we can help diagnose the problem and resolve it for you:

Time of Transaction:Phone Number or Email:Game/App name:Success/Failure notification that you received from Coda: