MAA Resident Resources

The highest standard of service to our residents is MAA’s utmost priority. We are constantly working to adapt our operations during this time in order to serve and support the well-being and safety of our residents and our associates. We understand the stress and uncertainty created by the COVID-19 pandemic, and this page should be a reference for our residents to provide easy access to assistance and resources that are available during the crisis.

Our leasing offices are open. If you can, please contact us via phone, email, or our resident portal. We encourage you to make an appointment to keep the number of people in the office to a minimum. If you are a vulnerable individual and would like to have an in-person conversation but would like to stay in your apartment, please call us. We will arrange a visit and have a conversation at the doorway of your apartment.
You will notice that we have taken a number of steps to protect your health and well-being and that of our associates while in the office. In accordance with CDC guidance, we have:

Encouraged our associates to wear masks in the leasing office

Provided hand sanitizer dispensers at the front door

Reinforced appropriate social distancing by:

Rearranging our office furniture

Asking our associates not to shake hands

Installing stanchions and belts as well as floor stickers

Not yet reopening portions of the leasing office such as coffee bars, clubrooms, and business centers

We appreciate your understanding and following our guidelines to promote safe interactions between you and our associates.

Protect yourself

We encourage you to follow the CDC Guidelines on health and hygiene. In particular, wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based sanitizer that is at least 60% alcohol. Avoid close contact with sick people. Avoid touching your eyes, nose and mouth. Stay home if you are sick. Avoid shaking hands and cover your mouth and nose when you cough or sneeze. Practice social distancing and keep at least 6 feet of space between you and other people.

Be considerate of others

Do not risk getting your friends and neighbors sick. While in common areas, please practice appropriate social distancing by keeping at least 6 feet between yourself and others. Wear a cloth face mask to help prevent the spread of droplets when you sneeze, cough or speak. You can find information from the CDC on making cloth face masks at www.cdc.gov. If you or a member of your household is experiencing symptoms of illness, please do not enter common areas.

Let us know about quarantine situations

Some residents across our portfolio have already self-quarantined, and we expect more will in the future. It is also possible that residents at one or more of our properties will contract COVID-19. If you choose to self-quarantine because you are experiencing symptoms, or are diagnosed with COVID-19, please notify us immediately. We will be supportive in this situation and take the necessary preventive steps, such as closing common areas for cleaning, as appropriate.

Use the resident portal

We have a robust resident portal through which you can enter emergency maintenance requests, pay rent, and renew your lease. Using the resident portal is a very convenient way to communicate and transact business with MAA, and we highly recommend that you login to the resident portal to enter maintenance requests as well as pay your rent to avoid the need to bring a check by the office. You can access the portal at www.myMAA.com.

Benefits.gov is a website designed to provide information and access with regard to government benefit eligibility information, including links to state unemployment benefits. The COVID-19 dedicated page is highlights and summarizes the COVID-19 specific governmental resources.

The National Council on Aging has aggregated information for older adults and their caregivers to find assistance during the COVID-19 crisis.

The Small Business Administration has created a page with resources for impacted small businesses, including sole proprietors, independent contractors, and self-employed persons.

211.org states that it is the most comprehensive source of locally curated social services information in the U.S. and most of Canada. At 211.org’s COVID-19 page, you can search for your local 211 provider and be connected directly to local COVID-19 resources.

Studentaid.gov has a COVID-19 dedicated Q&A for current students and borrowers with regard to the CARES Act impact on student loan interest and payments.

As a society, we must be stronger together than we are apart. If you are able, please consider reaching out to local charities to find ways to help spread stories of hope and encouragement during the COVID-19 pandemic. Other opportunities to give back include: