Basic Info

Work Experience

Experience Details

Job Title: DSL Installation Team Leader

Job Role:
Customer Service/Support

Career Level: Experienced (Non-Manager)

Job Details: Manage the day–to-day plan, operation and problem-solving of the team to meet with the required service level components standards to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduit between Frontlines and Management.
Monitor team performance and set their target and implement the upper management vision.
Communicate and escalate with other teams.
Report abnormal l behaviour and try to solve it.
- Train new comers on the ADSL technology (technical) and on Company system as a workflow