“Furthermore, the public sector will also need to substantially increase its efforts to build digital citizenship skills. On average, 3.2 million public-sector employees across the EU-28 will lack at least one of the six digital citizenship skills by 2023. In the coming years, certain classical skills like problem-solving and creativity will maintain or increase their importance, requiring further development. Overcoming the skills gap is imperative for the public sector to succeed and to fulfill citizens’ growing expectations for public-sector service delivery“