Customer Service Technician

OBJECTIVE To obtain a challenging position that makes use of my calibration experience, PC knowledge, and leadership/supervisory skills.

EXPERIENCE Celgene Corp., Summit, NJ

Laboratory Systems Management Specialist (June 2016 - Present)

Performed calibrations, preventative maintenance and installation of analytical laboratory equipment

Prioritize and coordinate internal and external resources to respond and complete repair demands

Escort external resources onto facility and in laboratories for repair as required

Maintain inventory of frequently used parts, order parts as necessary for unique repairs

Perform routine repairs on laboratory equipment and instrumentation of GMP and non- GMP instrumentation as required

Insure proper response to laboratory work orders and verify work orders are completed and documented appropriately

Insure customer service expectations are met through consistent communication with end users, internal and external resources to provide clarity regarding timing for completion of repairs with escalation to management if expectations or requirements cannot be met

Coordinate, provide and document all required training for external contractors who are employed to perform services

Provide weekly/monthly matrix reports to management

Insure that externally contracted vendors are complying with agreements, terms and conditions

Insure compliance with all state, local and company policies, rules and regulations related to safety, security and environmental protectionPerform all other duties as assigned. Mettler-Toledo, Inc., Columbus, OH

Field Service Technician (June 2014 – June, 2016)

Performed calibrations, preventative maintenance and installation of Mettler-Toledo products

Responsible for creating calibration documents, service reports, conducted customer service while on-site.

Utilized calibration software program to generate customer invoicing and reporting while on-site.

Worked with senior technician to assist with the completion of validation mappings and flow related calibration requests.

Biohit, Inc., Neptune, NJ

Lab Manager (July 2007 – 2012)

Performed the repair, calibration and preventative maintenance of liquid handling devices, pipettes (single, multichannel, manual and electronic), bottle top dispensers, and steppers of most makes and models – in the field and at service center.