Huddersfield - Opcare Clinics

Huddersfield – Opcare Clinics

Opcare provides Posture & Mobility Services, including wheelchairs, across the Calderdale and Kirklees area from Todmorden, Halifax, Huddersfield, Shepley, and Mirfield through to Dewsbury areas. We are located in Lowfields Business Park in Elland.

Clients can be seen at the service hub in Elland, or at our outreach clinic located in Liversedge. Home or school visits are also available where appropriate.

If service users are unsure about any information regarding their equipment, they must refer back to the manufacturer’s original guidelines, which can be downloaded here. Opcare does not take responsibility for any further problems caused by attempting to implement anything stated in these guides.

You said, we did

You said: Please update me when any delays are expected in the delivery of my equipment.We did: We are now updating you in case we expect a delay in the delivery of your equipment.

You said: Please indicate to me when I can expect my equipment at point of assessment.We did: We are now indicating to you, whenever possible, when you can expect your equipment. We are working towards an 18 weeks pathway.

You said: Please review the training needs of your staff.We did: We reviewed all training needs and have organised several additional training programs for our staff in 2018, such as enhanced customer services training. We also now have a very experienced clinical team, with a wide range of expertise.

You said: I would like more flexible opening times.We did: We have trialled a Saturday clinic. Where requested, we provide early morning clinics as well.

You said: Please provide me with information about my equipment at point of handover so I understand how to utilise it.We did: We are now providing training and are handing out an information leaflet on how to use the equipment we provide.

You said: The service for children should be enhanced.We did: We have recruited additional staff members and are providing training to enhance paediatric care. Also, all our equipment has been reviewed and updated for paediatric patients. We have implemented a buggy clinic when we hand over (where possible) a chair in a day. We have implemented a joint clinic with paediatric therapists in schools.

You said: Please open the Eldercliffe service.We did: Eddercliffe is currently unavailable. We are looking into alternatives, and will involve service users in this decision.