Contact us

Name

Email

Message

Warranty & returns

Return policy

We are committed to providing the best customer satisfaction possible. We are so sure you will love the NuAcquaDerm device that we offer a 30-day money back guaranty. When purchasing a NuAcquaDerm through www.nuacquaderm.com you will also receive a 1-year warranty. Provided you made your purchase directly through our website: www.nuacquaderm.com, if for any reason you are not satisfied with your NuAcquaDerm, just return it within 30 days for a refund or exchange on the terms set forth herein. The return must be postmarked within 30 days from the date you received the device, the device must not be visibly damaged and must be accompanied by all parts and attachments.

Within 30 days of receipt of your order, you may return products that:

Are in their original packaging

Have original manufacturer information

Are not used or disassembled

Are not damaged due to incorrect use

Do not have missing parts, hardware or instructions

You are responsible for return shipping charges and unless the return was the result of our error the original shipping charges, if any, are not subject to refund. A $40 handling charge will apply to all returns of the NuAcquaDerm device, a $10 handling fee will apply to all returns of the Diamond heads. To ensure your return remains eligible for a refund, ship the return in the original packaging to the following address: Beauty Tech, 18401 Collins Avenue #125, Sunny Isles, FL 33160

Orders Not Subject to Refund. Certain orders are not subject to refund:

International orders unclaimed or refused for delivery due to your failure or refusal to pay VAT or duty charges are not eligible for refund.

Products undelivered due to incomplete or inaccurate shipping addresses provided by the customer are not eligible for a refund.

Purchases of products from third parties, including Gilt.com and Hautelook.com, are subject to replacement for defects in materials or workmanship but not refund.

Warranty

Your NuAcquaDerm device is warranted to be free from defect in material and workmanship for a period of one (1) year under normal use after its original purchase date.

If the product should become defective within the warranty period, contact Customer Service at contact us page.

This warranty does not cover products damaged by the following:

Accident, misuse, abuse or alteration

Servicing by unauthorized persons

Use with unauthorized accessories

Any other conditions beyond our control

NuAcquaDerm hereby disclaims all representations and warranties express or implied, as to the products, including, but not limited to, any implied warranty of merchantability, non-infringement or fitness for a particular purpose. The NuAcquaDerm will not be liable for any damage, loss, cost or expense for breach of warranty.