Recent guest reviews

My wife and I stayed here for 4 nights and everything was perfect.
We've asked for an upper floor an so they gave us a great room with city view on the top floor.
When we arrived at about 5pm, the room was not ready yet but in just a few minute they gave it to us.
The hotel is close to the "L" to the town center and from O'Hare airport.
Really a great experience, for sure I'll come back.
Just a couple of really minor issue. There's no TV in the room and the "reception" is inside the spa and is open at the store opening times. Once you know that, it's all right, you know what to expect.

Absolutely the best. Love this place. My Chicago Staycation. I will definitely return. Gives me opportunity to explore the neighborhood. Rooms are clean. Staff very nice. Charming, relaxing. I would recommend to anyone looking for a place to relax.

Had the most relaxing solo stay!!! Peaceful beautiful building with lots of amazing wood character. Clean with no Television to distract me. I love it here and will be back for sure!! No elevator but who couldn’t use a little workout action 😉
ZEN

It's listed on Trip Advisor as a hotel, but I'm not quite sure that's how I'd describe it. It's more like a bed and breakfast, only without the breakfast. And with even less service.
The room was neat and clean. We took a 'middle room' (faces the side of the building overlooking the walkway between the building and its next door neighbor) and it met our essential need-quiet. The bed was comfortable. We heard nobody during the two days we stayed. There is a kitchen area on the same floor equipped with stove, fridge, sink and a bunch of miscellaneous pots and pans. We did not see a coffee maker. Interestingly, there is also a clothes steamer parked in the hallway available for use by guests.
As others have said, the place is quirky. There is no help on site between 7p and 10a. There are no services. There is no telephone service or television. This is all well publicized in the hotel's website and in the reviews. There is also no routine housekeeping during the stay, also noted in their advertising and promotional materials.
The place is not cheap, though, and consequently, while I can live with all of that, there are a number of quibbles, some significant, some merely annoying, we had about the place. First, while they say they have internet service, we had no service at all during our stay. My wife has stayed here before as have some friends and their experiences with the internet were no different.
I was also frustrated that the front door to this unmanned rooming facility frequently could not be secured. Since there is no lobby and the front door leads to stairs that lead directly to rooms, this was a safety concern, particularly because there were times when I returned to the place and the door was visibly open. It is true that there are locked doors from the stairwell to each room level but these were not the kinds of doors that were particularly secure.
Our king sized bed had only one bedside lamp. Which meant that for both of us to read the overhead lighting in the room had to be on. There is no closet nor are there any dressers/bureaus to store clothing. Essentially you are living out of your suitcase. Literally. The list of these minor annoyances goes on.
One not so minor annoyance- the signage in the room indicates use of Wicker Park Fitness is complimentary. Apparently this arrangement ended quite some time ago. Or, to quote the Fitness staffer, "that arrangement ended quite awhile ago. They promised us months ago they would change the signage." There is a day rate available but I did not have my wallet and I was on a bit of a tight time crunch so I don't know the cost. Nevertheless, I found this extremely frustrating.
So, yes ,quirky. And if you have a need/desire to stay in Wicker Park, this will fill the bill. Beyond that, I'm not sure I can quite understand its existence.

I stayed here while in Chicago for a job interview. I was unaware it's kind of a hippie spa. The room itself is nice enough and comfortable. There is no tv or phone, but for me that's ok as I travel with multiple electronic devices. There is no restaurant, but again that's ok as there is a restaurant or coffee shop every 5 meters in the Wicker Park neighborhood.
Here are the issues: you might think walking through either door leads to where one checks in. No. I eventually called as I stood outside and found out I had to go into the aromatherapy shop to check in. The entrance is hidden in what they call a courtyard and I call an alley. The person is only there from about 10am - 5pm. They do give you a 24 hour number to call in event of emergency. That could be handy, as the first set of keys they gave me to my room didn't work and if you discover that at an off time, perhaps one might wait a while or take a nap in the hallway.
The other issue is the stairs. There is no elevator, which might be fine, but the stairs are small, winding and narrow and a slip-and-fall lawsuit or other injury waiting to happen. One might think the banister would be helpful, and it is, except it isn't continuous. It appears and disappears in odd spots, so if one is reaching for it one might find empty space, thus risking a backwards fall.
On the good side, the basics are great. Bed, bathroom, etc. The lava lamp in the room was an odd but interesting touch. The Wicker Park neighborhood is fantastic and has everything you need or want.
So, if you want the standard hotel experience, this isn't it. If you're up for the quirky and are self-sufficient and are only staying for 1 night and don't have much luggage and can navigate the stairs, it's acceptable.

This is a quaint and lovely guest house, surrounded by restaurants galore! Weather permitting, there is a private patio on the first floor behind the building, which is great for reading or enjoying a glass of wine. There is a day spa in the adjoining storefront (whose staff manage the accommodations), and services are quite reasonable. This is a non-elevator building, so if you cannot "do stairs", don't stay here. This was a perfect place for my husband and me to enjoy Chitown's finest.

Ruby Room is lovely - quaint, quiet, and peaceful. Very comfortable beds! Close to some great shops and restaurants. Stayed here once with a friend, once with my husband - interestingly had the same room both times. Will be back!

If you're looking for a $160 rate with no service what so ever, this is your go to place. I paid $160 usd per night and had no cleaning service during a 5 day stay. Apparently this is how they operate so be adviced. I don't remember seeing this info in the description of my reservation though.

The good:
Great location. Comfortable bed.
The bad:
No elevator and the stairs are winding and narrow. 54 steps to the 4th floor. Older potential guest should avoid this place like the plague as you have to carry your luggage up these difficult steps. I am 67 and walk 4 miles a day and this was a challenge.
For a spa, the shower and amenities are awful. Lukewarm water and a shower head that spit water. No products to speak of.
No TV in the room (not a big deal, but you should be aware). There is free wifi.
No front desk staff after the spa downstairs closes. In their defense there is 24 hour support available and they did respond within 20 minutes when we were locked out (the young lady at check-in neglected to show us the proper way into the Inn section of the establishment).
You are paying for your stay up front.

Beautiful room--clean, well-apportioned, uniquely furnished and quiet. Really quiet. Staff was courteous, accommodating an early check-in. Great coffee at Caffe Streets, very good hand-rolled sushi across the street. A+.

Hotel highlights

Free WiFi in rooms and public areas

Spa

Spa services

Concierge services

Located in Wicker Park within 2 miles (3 km) of United Center, Ruby Room is within a few miles (5 km) of other popular sights such as Merchandise Mart. This 8-room hotel welcomes guests with conveniences like a full-service spa, free in-room WiFi, and concierge services.

Rooms

Guests can expect to find free WiFi. Pillowtop beds sport premium bedding and the bathroom offers bathrobes. Other standard amenities include a stovetop and a coffee maker. Housekeeping is available once per stay.

Property features

Guests of Ruby Room enjoy features like a full-service spa, free WiFi in public areas, and spa treatment rooms. A stay here includes free offsite parking. Front-desk staff can help with concierge services, and provide local restaurant recommendations. Other amenities at this spa hotel include a library, a garden, and wedding services.

Location Highlights

Hotel Policies

Arrivals + Departures

The front desk is available during limited hours. Driving? This property offers free nearby parking.

24-hour check-in

Check-out: 11 AM

Minimum check-in age: 18

Special Check-in Details

This property's front desk is open daily from 10:00 AM - 6:00 PM. Guests must make arrangements for check-in by contacting the property in advance of arrival using the information on the booking confirmation.

Payment types

Pets

This property doesn't allow pets

Things To Know

Details about charges, deposits, or other important information: Additional information about polices, regulations, and more:

Charges for extra guests may apply and vary depending on the property's policy.

A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, are required at check-in.

Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.

The following credit cards are accepted: American Express, Discover, Mastercard, and Visa.

Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.

No cribs or infant beds are available.

No rollaway or extra beds are available.

Charges for extra guests may apply and vary according to property policy. A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in. Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Mandatory Fees and Taxes

You'll be asked to pay these charges at the property:

A 18.4 percent city/local tax will be charged

These are all of the charges provided to us by the property. However, charges can vary based on the room you book or length of stay.