Once an item is purchased, the seller ships it directly to us to authenticate. We also make sure that the item is indeed how it was depicted in the seller's listing. Once the item is given our stamp of approval, we package it and send it you within 1 business day.

If the item does not mean our standards, we will communicate the details with you and you can decide whether or not you still want to take it.

Please confirm availability, size and any special requests with the owner before making the booking.

Our Fetch my wardrobe Rental Protection means that in the event your rental does not arrive on time or if it arrives in an unsatisfactory condition, you are able to submit a claim with us and may be eligible for a full refund. Fetch my wardrobe does not handle returns and exchanges for change of mind, please refer to the owner's returns policy and contact the owner directly.

In the rare event your garment does not arrive at the start of your rental period, please contact the owner immediately. Please let us know as soon as possible so we can help you chase it up. In the event your rental arrives late you can either:
1. Lodge a claim with us in which event we will give you a fulll refund or
2. If you still want your rental, your weekly hire will start from when you receive the rental.

If your garment arrives in a unsatisfactory condition, please contact the owner immediately and keep all lines of communication open. If you wish to get a refund, you can lodge a claim with us within 7 days of receiving the item, and we will facilitate this process between you and the owner.

Create your new collection

It’s Free! Once you create an account with Fetch my wardrobe, you can personalize your profile, follow your favourite closets and finally sell or lend that piece you’ve already worn once! What are you waiting for?