FAQ

Telkomcel Frequently Asked Questions & Answers

SIM CARD

You can easily get Telkomcel's SIM Card at the nearest Telkomcel Plaza

RECHARGE

How do I top-up or recharge my prepaid credit?

You can top-up/recharge your Telkomcel card using Telkomcel voucher, or Telkomcel eTopUp.

CREDIT TRANSFER

How can I transfer my credit to other Telkomcel number?

"To transfer your Telkomcel credit to other Telkomcel number, you can dial *121*
*#
Or you can dial *121# and follow the on-screen instructions.
Note: Transfer balance is not allowed for Postpaid numbers."

ROAMING

Yes. You can enjoy roaming international with your Telkomcel SIM Card. For a list of Telkomcel's roaming partner, please visit this page.

Do I need to activate my roaming feature at plaza to use Telkomcel's roaming service?

"If you are prepaid subscriber, you can use your Telkomcel SIM card for roaming straight away.
If you are a Postpaid subscriber, you need to make sure the Roaming service is activated at the time of registration. To confirm, please call 123 or visit the nearest Telkomcel Plaza"