Terms and Conditions

TERMS AND CONDITIONS

FAQ’s

How can I pay?

I can accept almost any kind of debit or credit card using my online store’s secure SSL payment process.

How is my payment acknowledged?

You will receive an email from my payment system that will confirm you have paid for your order. You will also receive an email around the time the goods are being put in the post.

Where and how can I get goods delivered?

Unfortunately I am currently only arranging postal delivery of products to customers who reside within the UK. Goods are dispatched on a free of charge basis using 2nd class mail.

How long will it take to dispatch my order?

I will endeavour to have your order in the post within one to two working days. The only exception to this will be when I am on holiday. Leading up to and during my holidays vacation dates will be prominently displayed on my online store.

I’ve changed my mind and require a refund?

If you change your mind and decide you don’t want the goods please notify me of this by email within 7 days of receipt. After you’ve sent your email post the goods back to me, ensuring I have them within 14 days of receipt. If the goods are returned on time and are received in the same condition as they were in when they were dispatched I will be happy to issue a full refund of the original purchase price.

Note: the cost of returning the goods lies with the customer, unless the goods are proven to be faulty.

I’ve received faulty goods, how is this problem resolved?

In the unlikely event you receive damaged goods please notify me of this by email within 7 days of receipt. I may decide to simply send you replacement goods free of charge. If I request that the goods be returned please ensure I have them within 7 days of making this request. Once I have inspected the goods and verified the fault I will be happy to either send you replacement goods or issue a full refund of the original purchase price, and the cost of the return postage.

Will the colours on your website match the products I receive?

When looking at colour on a screen there are variations from monitor to monitor. Try it – load an image onto your tablet and your computer and look at them side by side – you’ll see a difference. The same applies when transferring colours to different substrates, e.g. products made from paper, melamine, china etc. – put these products side by side and you’ll see a difference. So the answer to this question is ‘no’ – the colours you view on your screen is a representation of the colour you’ll see on the products.