Soft Star Shoes ships to most countries that offer postal delivery services - you will see the choices in the drop down boxes when you order. Expect 3-4 weeks delivery. Please note: you will be responsible for any import taxes, or custom duties on your package.

Some countries are not listed in the drop down box—sorry, but this is because we have not had success sending packages there in the past via the standard mail services. If the country you desire is not listed, please email or call us for a cusom quote to send via UPS for guaranteed delivery.

On average, we ship most shoes within 1-4 business days, but please plan on up to 2 weeks lead time before we ship to account for material delays, custom soling or busy times of the year. All our shoes are handmade. We do have most of our annual collection shoes readily available, but not always in every size and width. If we need to make your pair, turnaround will be 1-14 days plus shipping. If you are in a hurry, please call to confirm we can ship same day or ask what we have on hand in the sizes you need. Some shoes take longer to make than others. For example, RunAmocs take more time for us to prepare because we are attaching a custom sole per your request.

Once your shoes leave our shop:

US First class mail arrives within 2-9 days in the 48 contiguous states

US Prioriy mail arrives within 2-3 days (this is not a guaranteed service)

If you need your shoes by a certain date, please contact our customer service elves to verify the expected shipping time. If you are in a hurry to get your shoes and are not particular about the color, you can call and ask if we have any one-of-a-kind shoes in your size on hand to ship immediately.

On average, we ship most shoes within 1-4 business days, but please plan on up to 2 weeks lead time before we ship to account for material delays, custom soling or busy times of year. All our shoes are handmade. We do have most of our annual collection shoes readily available, but not always in every size and width. If we need to make your pair, turnaround will be 1-14 days plus shipping. If you are in a hurry, please call to confirm we can ship same day or ask what we have on hand in the sizes you need. Some shoes take longer to make than others. For example, RunAmocs take more time for us to prepare because we are attaching a custom sole per your request.

Once your shoes leave our shop, shipping via First Class to Canada takes anywhere from 1 to 3 weeks (maximum) depending on customs processing. Because our product is sourced and made in the USA, you should not have to pay any import duties under the North American Free Trade Act (NAFTA). We identify our packages as subject to NAFTA regulations on the outer package and invoice.

Canadian orders are considered international shipments and all international rules and regulations apply, including import duties and taxes. You are responsible for these additional charges once the shipment reaches your country.

If you need your shoes by a certain date, please contact our customer service elves to verify the expected shipping time. If you are in a hurry to get your shoes and are not particular about the color, you can call and ask if we have any one-of-a-kind shoes in your size on hand to ship immediately.

On average, we ship most shoes within 1-4 business days of receiving your order, but please plan on up to 2 weeks lead time before we ship to account for material delays, custom soling or extremely busy times of year. All our shoes are handmade to order. We do have most stock shoes readily available, but not always in every size and width. If we need to make your pair, turnaround will be 1-14 days plus shipping. If you are in a hurry, please call to confirm we can ship same day or ask what we have on hand in the sizes you need. Some shoes take longer to make than others. For example, RunAmocs take more time for us to prepare because we are attaching a custom sole per your request.

If you need your shoes by a certain date then please contact our customer service elves to verify the expected shipping time. If you are in a hurry to get your shoes and are not particular about the color then you can call and ask if we have any one-of-a-kind shoes in your size on hand to ship immediately.

Once your shoes leave our shop, shipping to international destinations via FIRST CLASS INT'L mail typically takes 2-3 weeks to arrive, but this time could be extended by several weeks depending on your country's postal system and customs policies. Please allow a maximum of 45 days for delivery from the ship date (that is the minimum amount of time we must wait before filing an insurance claim on the pacakge). Please note that the tracking information provided when your shoes via FIRST CLASS INT'L only tracks the package until it leaves US borders; we have no way of tracking a package outside the United States.

We also offer PRIORITY INTERNATIONAL shipping for a higher rate, which takes an estimated 6-10 days for delivery to most countries and provides international tracking information beyond US borders.

For international shipments, all international rules and regulations apply, including import duties and taxes. You are responsible for these additional charges once the shipment reaches your country.

Fortunately, this is EXTREMELY rare! If you do think your package was lost in the mail, please contact us. We can trace tracking information on all domestic shipments and will also double check the shipping address. If the package does not show up within 12 days after the shipment date in the USA or within 45 days after shipment date to international locations then we will file an insurance claim. Once filed, we will send a new order to you.