So, here we are ladies and gentlemen. It's Wednesday, 18th February and I'm sitting here at my PC with my lovely blue 5800XM.

With NSU and OTA update telling me that there are "No updates available" I am currently "enjoying" V 10.0.010 firmware. That's not an error on my part - it really is already two updates behind the current version.

Having had absolutely zero help from Nokia on this matter my frustration grows daily.

Last time I checked it was not possible to unlock and alter the product code but the point is I shouldn't have to!!

I was forced into altering the product code of my N95 8GB for the same reason a year or so ago - I know many people forced to do the same.

As a British expat living in Asia I have found that living here is a double edged sword. I tend to be able to get hardware weeks earlier than the British release dates but the after sales care is truly abominable.

Is anyone else having the same issue and, more importantly, is anyone receiving any feedback at all from our friends in Finland over this nagging issue?