Warning about this defective eBay DSLR top handle and its company!

I’ve spent the last few months trying to get a refund from this Chinese DSLR rig company. I bought 3 DSLR top handles from them for my cage. One of them broke in my hand the first time I attached it. Luckily my camera wasn’t on the rig or it might have crashed to the floor.

I was in contact with them and they seemed nice enough. They told me to return the handles and they would send me another set or refund my money. My choice. Well I sent them back. Waited. Waited. They went on Chinese new year vacation for weeks. Then I waited some more. So I’m sending everyone I know this warning not to buy from them. Or at least be aware that if you bought these handles, they have a major design flaw. The screw you see in the base only just touches the handle stub (see pics below). It needs to be drilled all the way through the handle stub. If you currently own this top handle and have it on a heavy, expensive rig you have been warned.