Printer Repair Questions? Ask IT Technicians for Answers ASAP

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Shefin, Printer and Office Equip. Specialist

Category: Printers

Satisfied Customers: 4939

Experience: Working as tech support specialist with a worldwide computer manufacturer.

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I have just installed new ink. The ink light is still

Customer Question

I have just installed new ink . The ink light is still flashing and it will not print .JA: What's the make/model number of your printer? How old is it?Customer: It is a nx200JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?Customer: MacJA: How long has this been an issue? What happened right before this popped up?Customer: I have just got the printer from a neighbour. I haven't used it beforeJA: Anything else you want the printer expert to know before I connect you?Customer: I don't think so

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Please try the following and let me know the response.

Remove all the ink cartridges from the machine.Then clean the contacts on the cartridges as well as inside the machine itself. Inside means the printhead where the cartrdige seats.Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.If any of the other cartridges are low, empty, leaking or bulging replace them.Then turn off the machine and unplug it for 5 minutes.Plug it back it and wait for the insert cartridges message.Insert the cartridges and check to see if the problem is still there.

If the issue persists, or you have any questions, please be back and let me know.

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