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Milgard Service Reviews

At Milgard, we stand behind every window and patio door we build. If something covered by our Full Lifetime Warranty needs attention, Milgard's factory-trained technicians go out and make it right. We are committed to excellent service. Don't just take our word for it, here is what our customers say about us!

Rated 5 out of
5 by
rancheroracer from
To replace two defective windowsThe guys arrived within the scheduled time frame. They replaced both windows in a timely manner. Friendly & courteous.
Thank you,
Douglas & Meredith McCay

Date published: 2016-12-02

Rated 5 out of
5 by
Trouble from
The entire service process was great.Your service technician did a wonderful and efficient job. Wheh he came by to measure the window he was on time and did his job very quickly. When he retuned to replace the window, again, he was on time and completed the job very quickly. We are vcery pleased with his service. Thank you!
Best regards,
Curt Raihala

Date published: 2016-12-02

Rated 3 out of
5 by
Denver810 from
Warranty Service - Installation Team Was Great!We had some condensation in a window due to a broken seal and the window needed to be replaced. When I first called Milgard - the Service Rep told me our windows were not under warranty - so I had to place several phone calls to get the documentation that we were in fact under lifetime warranty. Once that was sorted the process to schedule an appointment for both measuring and the replacement installation were easy and the installation techs were absolutely amazing. So fast, personable and great quality.

Date published: 2016-12-02

Rated 5 out of
5 by
Buffet37 from
Prompt and Knowledgeable TechnicianTechnician came on time as promised and very knowledgeable how to resolve the problem, was efficient and was done in a minute.

Date published: 2016-12-02

Rated 5 out of
5 by
Jded from
Quick and courteousGreat job, on time.

Date published: 2016-12-02

Rated 4 out of
5 by
mendo from
Service tech was great.Tech was very professional, pleasant and punctual.

Date published: 2016-12-02

Rated 5 out of
5 by
Gimojo from
Great ServiceWe had 3 windows replaced, due to some issues with glue inside them. The call center people are pleasant got me scheduled and called two days prior to my appt. to let me know the 2 hour timeframe they would arrive. James and his partner did a great job and the work was done in half an hour. They kept things clean and tidy.

Date published: 2016-12-01

Rated 5 out of
5 by
JeffL from
Best example of great customer service !Rudy came out to our home to replace two glass panels where the seals had failed. He was on time and called me about 20 minutes prior to arrival so I could work at my office until he arrived. Once there he was very helpful and knowledgeable. He exercised a great deal of care in respecting our home and had the work taken care of very promptly. I appreciate his professionalism and the outstanding service that Milgard Windows provides!!

Date published: 2016-12-01

Rated 5 out of
5 by
Tfire1 from
Great Guys, great service

Date published: 2016-12-01

Rated 5 out of
5 by
NancyHomeowner from
One of my best experiences ever!At the end of September, 2016 I noticed my large center living room window had a broken seal. I immediately looked up the information I had from around 10 years ago and called Milgard. The woman I spoke with on the phone was very professional, and said that a new window could be made and installed by about November 7. I received a phone call in early November, saying they could have a technician out that morning to install the window. It was smooth and easy. I was so impressed. Milgard is GREAT! Thank you! I don't have time to read the terms and conditions, but I am going to click that I did just so I can submit this. I enjoyed working with Milgard, but the submission process is not as much fun.

Date published: 2016-12-01

Rated 5 out of
5 by
alex13 from
Service was very good.Service Tech was early and did a very good job.

Date published: 2016-12-01

Rated 5 out of
5 by
lu4567 from
Excellent ServiceYour representative was just here and installed my window in record time. It looks great and he was very friendly, attentive and efficient. Thanks!

Date published: 2016-12-01

Rated 5 out of
5 by
johnnygor22 from
Always recommend Milgard your service is why.Totally professional experience on this service call. Techs were on time, completed all work expertly. Milgard is great !

Date published: 2016-12-01

Rated 5 out of
5 by
Eek847 from
Your guy Tom was Super Tom 114We had to have four windows replaced due to loss of pressure and I really thought this would be a very arduous task. Tom showed up from your company with a smile and got right to it with some words of assurance and the next thing I knew, I was signing the receipt and saying goodbye. I can't tell you what a pleasure it was dealing with someone with a smile on their face and a great attitude. All the problems go away at that point.
Have a Merry Christmas and a Wonderful Holiday Season.
Steve

Date published: 2016-12-01

Rated 1 out of
5 by
SDOP from
Still not fixedAfter waiting several weeks and rearranging my reschedule accommodate the service appointment, the Service Tech didn't have the part he needed. This is apparently customary, as it has happened to me before. Same problem, different window. I measured the window and explained exactly to the Service Rep on the phone what the problem was, but that information was clearly not communicated. This appointment was a waste of time for both me and your Service Technician. Two days later and I still don't know when it will be fixed.

Date published: 2016-12-01

Rated 5 out of
5 by
Frankle from
Great ServiceIt was 17 minutes doorbell ring to service truck start. In that time the screen with a balky track and the sliding glass door which was almost impossible to move were both restored to good working order. I was amazed and PLEASED. THANK YOU!

Date published: 2016-11-30

Rated 5 out of
5 by
mjj56 from
The service provided was excellentMichael was right on time and quickly replaced our window. He was courteous, friendly and knowledgeable about the product.

Date published: 2016-11-30

Rated 5 out of
5 by
JoJo72 from
Best ServiceThe Service Technician Robert W. was friendly, efficient and knew what he was doing. Highly recommend him for your service needs.

Date published: 2016-11-30

Rated 5 out of
5 by
toni04 from
well pleasedThe technician who came to our house was kind, courteous and helpful. He was on time within the scheduled time and answered questions and completed the job quickly.
Kudos to him!

Date published: 2016-11-30

Rated 5 out of
5 by
Audrey012 from
Very happy that the job was completed timelyThey had to replace the glass in our skylights. was done without any problems. so glad we purchased Milgard Windows.

Date published: 2016-11-30

Rated 5 out of
5 by
Kamoss from
Great serviceI have had my house for over 10 years . I noticed discoloration on one window. Milgard replaced it fast and efficiently. Very happy with my new view!!

Date published: 2016-11-29

Rated 5 out of
5 by
Alexs from
Quick efficient work!Both gentlemen today were prompt, courteous and very efficient workers. The service was excellent & I highly recommend Milgard for both the products & service.

Date published: 2016-11-29

Rated 5 out of
5 by
AJEP from
Fabulous service by technician, Greg, at Milgard!Greg came out today to fix some issues we had with a few of our decade old Milgard windows and he did a fantastic job! He was able to resolve every single issue on the windows. He was extremely efficient, very talented, on time, courteous, unbelievably knowledgable and friendly. He went above and beyond to be sure we were satisfied with the operation of the windows he fixed. He is an asset to your company. We highly recommend Milgard!

Date published: 2016-11-29

Rated 2 out of
5 by
Cirrus22 from
Was disappointedThe service tech did not have a ladder to access the attic from inside the house. I had to provide the ladder. He also said he could not do the work because it would be unsafe without a second person. So he would have to have to reschedule and bring another person. When I set this up , we discussed needing to access the attic from the master closet. It turned out after looking in the attic that the builder had not left access to the dormer from the attic so the tech could not replace the window in the dormer. He said they ran into this problem before. I told him I would contact the builder & see about creating access. He said they would keep the job on hold until they heard from me.
They were also scheduled to replace the window guides which the tech did very quickly and efficiently. It would have been nice to know the tech had to have unobstructed access to the windows. He said he could not move any furniture or should not even touch the blinds on the windows. I moved a table in front of one window so he could replace the guides. The tech did raise the blinds so he could access the windows.

Date published: 2016-11-29

Rated 5 out of
5 by
Puanani from
Service was great and service tech very personable.

Date published: 2016-11-29

Rated 2 out of
5 by
Maryb from
DisappointedPrevious service requests were excellent. This past service call the representative left the windows a mess (suction cup marks, smears, hand prints) and the window sill a mess along with caulk on my carpet.

Date published: 2016-11-28

Rated 5 out of
5 by
michi from
excellent on all countscompetent, practical, helpful and professional service with sticking French doors.

Date published: 2016-11-28

Rated 1 out of
5 by
Jon11 from
Terrible customer suppportOn November 2nd a service technician came to take a look at my inswing French doors that were leaking. It was deemed to have been defective by the technician and that I would be getting a call within a couple of business days. After never getting a call back I called to get some information. They had never received the info from the service technician and said they would get back to me. I never received a call. After many attempts to no avail I finally got ahold Brenda who was able to assist me in getting some information. She referred me to the sales department to expedite getting the door frame. A gentleman from sales called me to ask when I could pull the door frame off of my house so they could pick it up while they drop off the new door. I replied, " When will the door be ready so I don't have an 8 foot hole in my wall." He was not able to tell me and said he would call me back. A week later I called again and asked for the sales department. A gentleman picks up and I explain the situation to him and he said unless I had the name of the guy who helped me he would not be able to. I asked him to list off some of the guys names who work in sales and maybe I would be able to remember it. He told me that he was one of two men that work in sales. Pulling my hair out at this time I explained to him that if I hadn't talked to him a week earlier concerning the matter it was most likely the only other guy I talked to. Am I crazy, or is this ridiculous. The worst part is this is a brand new door in new construction and I can't move back into my house since my floor would get ruined till I get this door frame. I thought Milgard was top notch. Being a Simi Valley native I thought I would be good. Completely Disappointed in their customer service.

Date published: 2016-11-28

Rated 1 out of
5 by
oakies22 from
Way too long to get a technician to do repair on a sliding entry door.It took about a month to get a technician to our home. The first appointment, which was approximately 2 weeks, was cancelled due to illness of technician and rescheduled for several more weeks of delay. This was a sliding door and an entry to the house. I was informed that situation takes priority, The next scheduled technician arrived on time and did diagnose the problem and completed repair. He was professional and efficient.

Date published: 2016-11-28

Rated 5 out of
5 by
LMCM from
Original Owner Warranty HonoredMilgard responded promptly to my online submission for warranty service and a local technician called promptly to schedule the appointment. Joey identified the proper replacement part, ordered it and installed it efficiently. Joey and his assistant were great!