Vendor Details

Quetzal

www.quetzalpos.com

Founded 2012

Canada

About Quetzal

Quetzal POS is a cloud-based and mobile iPad point of sale (POS) solution designed and built only for specialty retail. A typical customer is in the fashion related space, but works very with any listed here; clothing, shoes, accessories, leather goods, handbags, cosmetics, fragrances, toy stores, gift shops and pet supply stores.
This product is simple to use, easy to learn and built for one thing; retailing.
The subscription has no additional/hidden fees.

Pros: Easy integration with the Canadian banking system and Moneris terminal services. Integration of all inventory offered in the storefront and on-line, managed in real time so on-line customers cannot see products that have already been sold in the storefront and storefront customers cannot buy products allocated to on-line purchases.

Cons: Many features are buried deep in the navigation menus. I will likely need help in the future to use some of the system features effectively.

Overall: After considering several POS systems recommended by consultants and well meaning friends, we chose Quetzal because they demonstrated a good understanding of the Canadian banking system and were able to integrate their services with our bank. We were also very happy to be able to use the system without being locked into a long term contract. Navigation through the system features was somewhat complex and a little overwhelming at the start. I do not think I could have learned how to use this POS without the help of an expert guiding me through it. The person helping me learn the new system was very patient to show me every detail and answered all my questions thoroughly. He did have to ask an expert at Quetzal for advice about some of my questions, but I got answers within a couple of minutes while we were still on the call together. I am very pleased with the level of support I have received so far (two weeks into the relationship) and expect things will continue to be great in the future.

Recommendations to other buyers: We are a mobile vendor, popping up at various events. Regardless of where it is sold (on-line or at an event), all of our inventory is tracked through one location - the warehouse in our basement. It is good that we can track sales by each clerk or by customer, but we would also like the ability to track sales by as many as 100 different events each year, since we return to some of them several times a year. It would also be good to be able to integrate Quetzal's customer data with our newsletter database at Constant Contact. We currently have over 5000 customers in our Constant Contact database.

Vendor Response

by Quetzal
on May 01, 2017

Mel, thank you so much for taking the time to write a review about our product. We take customer feedback seriously, and in one of our most recent surveys, we got a LOT of amazing feedback from customers like yourself. Today, is the start of a completely new version of Quetzal POS. It's 100% new and now is even simpler, plus can operate 100% offline.

Merchant Maverick - Professional POS Reviewer

Jun 12, 2015

Amad E.

Editor

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: Quetzal is designed from the ground up for one specific group of customers: forward-thinking and stylish clothing and shoe retailers who have one to two locations with ambitions to open a few more. Any POS worth talking about is going to have great historical reporting with the ability to filter according to different criteria, and it's no different here: check out sales by product, by size, by color, by customer, by cashier, by date, by brand, by buy, by golly. In retail, as in life, those who forget history are doomed to repeat it, and Quetzal uses the historical data to help you with your future in the Reporting Metrics screen, specifically the 'What to Buy' report. Here again you can filter the report to whatever criteria you like, and the POS will report to you the 'velocity' at which each item sells, essentially the sales per day. Based on this rate, and how many you have in stock, it then calculates how many you need to buy if you want to stay in stock for the next 2 weeks, 30 days, or 2 months (your choice).These are the kinds of predictive tools that the big box stores use to make sure that they're spending only the money they need to spend, and reaping the most profit on what they spent; One final note about the reporting is that it's not just confined to the Reporting window. If you're looking at a customer profile, you'll see her complete spend history. With the Back Display, you can sync up any modern mobile device with your terminal to show each item and the running total in a customer facing display, as it's being scanned in. I don't really like giving out five stars, because there's the implication of perfection that comes along with that rating. Perfection is impossible, though, with two exceptions: cheeseburgers and air conditioning, and Quetzal is neither of these. But if I go back and look at some of the apps I've reviewed and given 4.5 stars, I find that Quetzal outdoes all of them. Sure, its scope is narrower, and it isn't right for every retail situation. But that's what makes it so good. The makers of Quetzal identified a niche they could serve, and then went ahead and served the hell out of it. At every level of app design, Quetzal stands above its competitors, from the way it implements the functions you know you need to the way it gives you features you didn't know you wanted. For those of you who own the type of shops Quetzal is targeting, this is the POS to check out.

Vendor Response

by Quetzal
on May 18, 2016

Amad,

Thanks for taking the time to review our products. It's only getting better : )

Excellent customer service , Daniel Sanchez very available to help with any issues!

Jun 25, 2017

Kris N.

Owner

Apparel & Fashion, 1-10 employees

Used the software for: 2+ years

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Generally like the app/program . Customer service is excellent and always has been!

Pros: It's fairly simple yet does a lot. Any one who has iPad/smart phone will have no problem learning.!!

Cons: Store Credit Customer name is not on receipt/S C amount/balance does not show at time of payment ...

Pleased with my choice of Quetzal POS!

Apr 26, 2017

Sandy R.

Owner

Apparel & Fashion, 1-10 employees

Used the software for: Less than 6 months

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: I can't say enough about my trainer. What a pleasure it's been to work with him. I'm a tough sell in this area because I have 25 years of experience in the exact field (software training) and have to say that Customer support representative exceeded all my expectations. He was courteous, helpful, patient, thorough, and the best quality of all is that if he didn't know the answer to my question, he was upfront about it and got me the answer from someone more familiar! He is a very large part of why I would recommend this software to others.

Pros: Will fit my needs for my start up clothing boutique nicely! Great reporting! Love the integration abilities to the other hardware.

Cons: No access to dashboard on mobile device. This is coming soon though!! Would like ability to label discounts to show description on receipts. Labels don't seem to format as cleanly as they should.

Great POS if you are tech savvy

Sep 25, 2018

Melissa J.

Regional Director

Retail, 11-50 employees

Used the software for: 2+ years

Reviewer Source

Source: Software Advice

4/5

Overall

3
/
5

Ease of Use

4
/
5

Features & Functionality

4
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: Quetzal has great features for the retail business, in depth reporting and accurate tracking of inventory.

Cons: The system takes a while to setup, printers, scanners and barcodes can be tedious to install and keep working. There are a lot of moving parts and if one thing does not work perfectly, it throws off the entire system.
Not very friendly to other processors. (They are accepted, but seamless integration is difficult).

Good Software for Clothing Retailers

Apr 12, 2017

Melissa J.

Regional Director

Retail, 11-50 employees

Used the software for: 6-12 months

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

5
/
5

Features & Functionality

4
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: This is a great software for boutiques and clothing/shoes retailers. Inventory is well tracked and when you get the label printer to work consistently, it is a seamless process. Customer service could be beefed up a bit as well as their support for payment processing integration. Overall a solid software option!

Pros: Compatible equipment is durable and easy to find on sites like Amazon.com and do not have to be purchased directly from Quetzal. Specific to boutiques, which provides a lot of niche features that are not found on other software's.

Cons: Integration with some of the equipment can be pretty tedious and hard to up keep (ex. label printer, credit card processing). Customer service response time can be lengthy.

Quetzal is a great POS system

Jun 12, 2017

Vivian H.

Owner

Apparel & Fashion, 1-10 employees

Used the software for: Less than 6 months

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Overall we would highly recommend Quetzal POS to all retail businesses. It has been a pleasure to work with all the Queztal team

Pros: User friendly
Layout of home screen is very easy to navigate
The entire Quetzal team has been very helpful
Support is excellent! Specifically the Head of support. He was extremely patient and walked us through every aspect of the POS.
System seems easy to integrate with other programs

Cons: System is on the newer side and has some quirks as any newer system would

Incredible service, quality, functionality, & features!

Nov 03, 2016

Michael M.

Creative PETrepreneur & Leader

Retail, 1-10 employees

Used the software for: Less than 6 months

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: As I begin my business, Quetzel has supported and walked me through each and every step as we approach opening our doors. I did not purchase a product, I invested in a service, support network, & top of the line product. I am excited to continue my development & growth with Quetzel as a partner!

Recommendations to other buyers: Think about the immediate and future needs of your business when determining your investment. I highly recommend that you consuser Quetzel as the option to meet your needs!

The best training and support I've ever had

Jul 26, 2017

Amelia M.

Owner

Apparel & Fashion, 1-10 employees

Used the software for: Less than 6 months

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Daniel Sanchez is great

Pros: Functionality . I love the new layout of the pos. The flow is so much better for our business. Inventory and reports are also great.

Cons: The limit on colors makes it harder to list our products and do inventory. Once this problem has been addressed, I believe the software will be perfect for us.

Quetzal pos Nick

Dec 06, 2016

Nicolas C.

Customer service

Furniture, 1-10 employees

Used the software for: Less than 6 months

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Quetzal is amazing and knows how to deliver a very cool POS and specifically for fashion based retailers. Give it a few years and everyone will know their name.

Pros: Its very easy to use.

Cons: Not a lot of social media.

Recommendations to other buyers: Quetzal support and sales replies are usually within a couple of minutes - please make sure your contact info is filled in correctly.

Used in a Retail Store

Jun 03, 2016

Charles M.

Owner

Source: Capterra

4/5

Overall

4
/
5

Ease of Use

5
/
5

Customer Support

Comments: Great POS- particularly like the Customer features, use of Tags to show favourite brands. We also use the analytics to show when we are getting low on stock, how much to order based on historic sales. The slow moving stock feature also enables us to either move the stock around or discount.

All in all a great POS and may move to Shopify e-commerce as Quetzal integrates

Vendor Response

by Quetzal
on May 01, 2017

Charles, thank you so much for your review. We've added a bunch of new features, plus a completely new design, so you should check out the completely NEW QUETZAL POS 3.0.

Customer service helps with any glitches. Very friendly and efficient - Daniel and Albert

Jun 21, 2017

Amanda J.

Store Lead

Health, Wellness and Fitness, 1-10 employees

Used the software for: Less than 6 months

Source: Software Advice

4/5

Overall

4
/
5

Ease of Use

4
/
5

Features & Functionality

5
/
5

Customer Support

Likelihood to Recommend:Not LikelyExtremely Likely

Pros: I used the User Awards tab and hope that it comes back soon :( I also liked the goal thermometer and also hope that comes back. I enjoy the layout and ease for purchases

Cons: Our scanners do not work with the ipads and sometimes that can be frustrating. I'm sure our manager is working on this.

The Quetzal POS system is perfect for my specialized boutique.

Aug 17, 2017

Snow W.

Owner/Manager

Apparel & Fashion, Self-employed

Used the software for: Less than 6 months

Reviewer Source

Source: Software Advice

4/5

Overall

3
/
5

Ease of Use

3
/
5

Features & Functionality

5
/
5

Customer Support

4
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: Daniel demonstrates great patience when we work together and really listens to me. I never felt rushed to get through a session. I am encouraged to ask questions and give suggestions.

Pros: The training is outstanding. The navigation is easy and logical with recognizable screen images. Well done.

Great!!!!

Nov 28, 2016

Pablo C.

Warehouse, customer service

Retail, 11-50 employees

Used the software for: Less than 6 months

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: I loooove this program best one ever i have to admit no bad comments about all greatness hoping to use it for a long time

Pros: Everything is just wonderful

Recommendations to other buyers: You have to get it

Good support

Dec 14, 2016

Tara D.

Owner

Apparel & Fashion, Self-employed

Used the software for: Less than 6 months

Source: Software Advice

5/5

Overall

5
/
5

Ease of Use

5
/
5

Features & Functionality

5
/
5

Customer Support

5
/
5

Value for Money

Likelihood to Recommend:Not LikelyExtremely Likely

Comments: The demo was very informational and helpful! It has an easy to navigate the back system and inventory management is crucial for my business.

Pros: Easy to use.

Cons: The cost. For a small startup- the cost is always going to be a factor and roadblock would like to see it paired with online shops besides Shopify.