Support Help: Samsung Galaxy S2 won't connect to Kies

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I have the Samsung Galaxy S2 GT-i9100M in Gingerbread 2.3.3. I tried connecting it to Samsung Kies on my Windows XP computer and it won't connect. I checked the USB debugging mode and it's turned off. I go to Settings > Wireless and Network > USB utilities.. it used to have three choices for the usb connection and now it's gone? I haven't done anything to my phone yet (firmware upgrades, rooting, etc.) All it says now under that setting is it goes straight to the USB mass storage. Please help!

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Aug 15, 2011

I was fighting with this last night and again today.
I have a feeling it's the driver that's the problem. I don't think it likes our i9100M. Not sure what the M means, but it could be the difference between it working and not.
I'm trying to do it in Windows 7 x64 bit, and it won't install there either.

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Aug 7, 2011

I have the Samsung Galaxy S2 GT-i9100M in Gingerbread 2.3.3. I tried connecting it to Samsung Kies on my Windows XP computer and it won't connect. I checked the USB debugging mode and it's turned off. I go to Settings > Wireless and Network > USB utilities.. it used to have three choices for the usb connection and now it's gone? I haven't done anything to my phone yet (firmware upgrades, rooting, etc.) All it says now under that setting is it goes straight to the USB mass storage. Please help!

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u shouldn't have to go into usb mode to use kies
once u start up kies, plug in ur phone and it should detect

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Jun 26, 2011

I was fighting with this last night and again today.
I have a feeling it's the driver that's the problem. I don't think it likes our i9100M. Not sure what the M means, but it could be the difference between it working and not.
I'm trying to do it in Windows 7 x64 bit, and it won't install there either.

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Works ok with my Windows 7 64 bit, just can't get it to sync properly with outlook

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I was able to connect to Kies three or four times before the exact same thing happened to my. Win 7pro x64. Now it tries for about a minute then asks me to reconnect the device, but justs repeats this process over and over. I have reinstalled the drivers with no help.

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I was able to connect to Kies three or four times before the exact same thing happened to my. Win 7pro x64. Now it tries for about a minute then asks me to reconnect the device, but justs repeats this process over and over. I have reinstalled the drivers with no help.

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im facing exactly the same issue too
duno where goes wrong.
seem like many ppl also have this problem

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Sep 10, 2011

I too have the same problem...I tried connecting to KIES in order to sync my contacts & calendar from Outlook...but it doesnt connect...I tried on Vista and Win 7 too...it jus shows for a while that its trying to connect and thats it...

not sure what is the problem...it shows an error sometime to "select the option PCStudio KIES cannot be connected in the current mode" the problem is I dont really find the PC studio option in the phone when I plug in the USB..

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Sep 17, 2011

I got my s2 yesterday, running xp 32bit sp3, as above, i start kies, plug usb into phone, it says on the phone its connected, but it says 'connecting' on kies, it doesnt do anything for a while then says reconnect. any ideas?

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I had to download Kies from the Samsung website to get it to work with our Windoze XP computer as it kept complaining of missing drivers - it now works a treat.
It installed from the phone onto Win7 Home premium without problem :-/
Pete.

USB debugging is unticked in my phone and it does not connect either. I have tried connecting with kies open on my pc and the other way around, I have downloaded the kies software onto my pc from the samsung website, nothing works, no luck, anyone from support got other ideas??

I agree we could just forget kies but what's the point then??

In that case I also suggest to forget Polaris, the Mail function, the social hub and I am sure you all can think of many other faulty applications on this thing that just do not work as they are supposed to...

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USB debugging is unticked in my phone and it does not connect either. I have tried connecting with kies open on my pc and the other way around, I have downloaded the kies software onto my pc from the samsung website, nothing works, no luck

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I'm sorry to hear about that, could this be a driver issue? I see that there has just been an update - 26-09-2011 - to Kies, in the form of a hotfix, perhaps that may address this problem? Failing that perhaps you could try and reinstall the drivers, here's hoping that any one of the above may help.
Cheers
Paul

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Aug 18, 2011

I'm sorry to hear about that, could this be a driver issue? I see that there has just been an update - 26-09-2011 - to Kies, in the form of a hotfix, perhaps that may address this problem? Failing that perhaps you could try and reinstall the drivers, here's hoping that any one of the above may help.
Cheers
Paul

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Yes I have done that.

Here is the error message I get from the "found new hardware wizard" window on my pc after connecting the usb cable to the phone (and after having uninstalled and re-installed the software from the samsung website including the latest update):

"Cannot install this hardware
There was a problem installing this hardware:
Android MTP
An error occurred during the installation of the device
A service installation section in this INF is invalid
Click finish to close the wizard"

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Sep 17, 2011

still no luck, trying to update kies, but it gets to 27% and claims im not connected to the internet, which ofcourse as you can tell, i am is there anything else we can do, aslong as it doesnt void the warranty ill try anything, almost makes me want to switch to apple..

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Kies 2.0.1.11053_99 more or less worked on my phone but when I upgraded to kies 2.03.11082-152 yesterday, nothing worked and had all the errors mentioned above. I went back to my original version. It works again but not as well as it used to. I have USB debugging off always so this isn't a fix. Kies is just a piece of crap but I need it too sync Outlook schedule.
Steve L.

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Apr 9, 2010

I'm sorry to hear about that, could this be a driver issue? I see that there has just been an update - 26-09-2011 - to Kies, in the form of a hotfix, perhaps that may address this problem? Failing that perhaps you could try and reinstall the drivers, here's hoping that any one of the above may help.
Cheers
Paul

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Mine worked fine _until_ that update was applied to Kies on my Win7 Pro 64 laptop. After that, no connection possible.

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Oct 1, 2011

I had a dickens of a time intially with my new S2 and fully updated Kies2, but between going back and forth between the Windows New Hardware detection/download wizard and the Kies "Resolution Connection Errors" option, several delays and several reloads it finally worked. Then I (with trepidation) connected my old Galaxy 551 to pull off some pics. It amazingly swiftly loaded the drivers and was sailing (not my original experience with Kies 1 and my then new 551 having to manually search and load drivers.) BUT THEN . . . I went to connect my S2 - some windows boobeeps and beeboops, then a couple booboops - No connection detected by Kies while my phone says I'm connected. Then after 2 attemps I connected fine with Kies Air, wirelessly, but still no USB connect. So I went into phone settings, applications, development and turned on USB debug mode and reconnected USB. Voila - My computer detected device quickly loaded all drivers. But I had to go back and turn off USB debug mode in order to get Kies to connect with my phone. So below is a simplification of the steps that worked:

The key here being: Have the phone in USB Debug mode when connecting to the computer to automatically load the drivers via the Windows Recognized New Hardware Wizard. Then disconnect and turn off the phone's USB Debug mode before reconnecting to the computer and Kies.

Now I put the "[?]" in my subject line because I have the confidence level of approximately zero with Kies at this point, woindering if it will connect the next time [smile] Hope this helps! - David