Any account/payment issues and refunds need to be raised with a giffgaff agent to investigate. To contact an agent follow the link belowhttps://giffgaff.com/support/ask/incorrect_balance , please note agents may take up to 24 hrs to reply to any queries.

Terms and conditions apply. Insurance products are subject to eligibility criteria. The giffgaff
compare service for insurance is provided by Quotezone, a trading style of Seopa Limited, which is
authorised and regulated by the Financial Conduct Authority, Firm Reference Number - 313860