I will list this as a Bug as it worked correctly in Version 18.1.69.
When selecting Customer Statements (Transactions), the report should list all transactions for the set period regardless of there being a balance or zero.

@Mark1, I think there is a misunderstanding how the feature works. If you are trying to retrieve a statement for customer which has no outstanding balance and no transactions within the period, statement won’t be generated.

I mean what would be the point sending customer a statement who has zero balance and had no business with you for the period of time.

So, @Mark1, is it true that the customers for whom no statement showed had no transactions during the period? When I showed my example, I had many with zero balances. They all appeared. But I had none with zero transactions.

Hi. I am so Sorry! I can normally produce duplicate statements even if the balance was zero and I still can. When Tut mentioned transactions, I checked business reports and realised there were no transactions during date period which explains why some aren’t appearing.