"We plan to take the entire service part of operations to the back office," said Mr Seshadri while mentioning that a pilot drive in this regard is already under process.

"We want to go up a couple of percentage points in terms of the whole portfolio from corporate to retail over a period of time," said Mr Seshadri. The increasing interest rates have not impacted the bank's retail portfolio so far, "mainly because we have rescheduled repayment schedules of our customers", he said.