Phone SURVEY RESPONSES FROM 154 VERIFIED CUSTOMERS
i

Jackie B.

VERIFIED Michael VerBrugge Construction, Inc. CUSTOMER

Quality 10

Loyalty
Yes

CRITIQUE

He's really friendly, he listens to you, and he's the kind of person who makes you feel like he really wants to help you out and do the work.

We did a lot of talking about what to do ahead of time, and he gave me a lot of options. We had discussions about various options before the construction started, and he was very helpful.

Lee W.

VERIFIED Michael VerBrugge Construction, Inc. CUSTOMER

2
of
154

Quality 10

1010

Loyalty
Yes

CRITIQUE

I'd tell them that they are the best quality you can buy, but it doesn't come cheap. If you want the best, it costs a little more.

The quality of the workmen, the skill of the workmen, their knowledge, professionalism, attention to details, and their recognition that you do it right the first time, when he contracts out to do a job and he brings his team in, he always stays close to it. He's always there when it starts, when it ends, and during various points in the middle. He doesn't just get the money and walk away. He stays engaged and participatory. There should be a “Platinum Certified” for his company. I really cannot say enough about how great he is. I've also learned a lot from watching him work.

Margaret D.

VERIFIED Michael VerBrugge Construction, Inc. CUSTOMER

3
of
154

Quality 10

1010

Loyalty
Yes

CRITIQUE

The people he hires are extremely talented and very good. He keeps very detailed plans and work orders, so I knew exactly what I was paying for.

Diamond certified VIDEO PROFILE

Diamond certified company PROFILE

Michael VerBrugge, Owner

Michael VerBrugge Construction, Inc. is a general contracting firm that specializes in kitchens and bathrooms and offers all forms of residential remodeling services to Contra Costa and Alameda County homeowners. The company can install cabinets, countertops, faucets, floors, appliances, light fixtures, tub/shower enclosures, sinks and more. It also builds custom room additions, including offices, master bedrooms, wine cellars and spas.

Owner and Bay Area native Michael VerBrugge founded the company shortly after acquiring his general contractor’s license. Mr. VerBrugge has more than two decades of industry experience, and he spent much of his childhood working with his father and grandfather in their family business. “I’m trained and experienced in all aspects of carpentry, painting, drywall, plumbing, electrical, cabinetry, tile and flooring work,” he says.

Michael VerBrugge Construction prides itself on its workmanship and attention to detail. Every remodeling project goes through an extensive planning process and receives detailed project management paperwork that includes information about materials, equipment, timelines and cost. For more information or to download a comprehensive checklist for managing a remodel, Mr. VerBrugge invites potential customers to visit www.mvcremodeling.com.

Company Profile

Michael VerBrugge Construction, Inc. is a general contracting firm that specializes in kitchens and bathrooms and offers all forms of residential remodeling services to Contra Costa and Alameda County homeowners. The company can install cabinets, countertops, faucets, floors, appliances, light fixtures, tub/shower enclosures, sinks and more. It also builds custom room additions, including offices, master bedrooms, wine cellars and spas.

Owner and Bay Area native Michael VerBrugge founded the company shortly after acquiring his general contractor’s license. Mr. VerBrugge has more than two decades of industry experience, and he spent much of his childhood working with his father and grandfather in their family business. “I’m trained and experienced in all aspects of carpentry, painting, drywall, plumbing, electrical, cabinetry, tile and flooring work,” he says.

Michael VerBrugge Construction prides itself on its workmanship and attention to detail. Every remodeling project goes through an extensive planning process and receives detailed project management paperwork that includes information about materials, equipment, timelines and cost. For more information or to download a comprehensive checklist for managing a remodel, Mr. VerBrugge invites potential customers to visit www.mvcremodeling.com.

Company Philosophy

"We're committed to offering quality workmanship and timely service to every client. We pride ourselves on being reliable, clean and trustworthy, so our customers can feel comfortable and secure while our workers are in their homes. We bring a meticulous attention to detail to every remodeling project, and we always keep our promises."

Comparative Summary

Michael VerBrugge Construction, Inc. is a general contracting firm that offers kitchen and bathroom remodeling services to residential clients in Contra Costa and Alameda Counties. Owner Michael VerBrugge says his company stands out in its industry because of its service, honesty, reliability, promptness, cleanliness and ethical business practices. “I always meet new clients face to face and listen to their needs. I like to say I help them build their dreams.”

Michael Ver Brugge Construction provides detailed project management paperwork for each project, and Mr. VerBrugge says his company is always responsive to questions about routine business conduct. “We provide reliable communications and periodically review all work and project schedules. That helps us keep our commitment to quality workmanship.”

Mr. VerBrugge says Michael VerBrugge Construction’s meticulous approach to planning and preparation has led to many successful projects.

“We eliminate many common delay problems ahead of time by securing materials and products before we start the work.” The company also has access to regular vendors, which allows it to quickly receive materials when needed and helps minimize product delivery schedules and manufacturing production issues.

Industry Info

Strong planning and preparation are essential to a successful home remodel. For large and small projects alike, hire a professional contractor who uses detailed project management documentation that outlines specific work to be done, materials and equipment to be used, project timelines and costs.

Mr. Ver Brugge also says homeowners should anticipate a 10 or 15 percent overage to their original remodeling project budget. Many older homes have unanticipated structural problems or other issues, and it’s a good idea to be prepared for an emergency before a project begins.

As with hiring any contractor, it’s important to verify potential contractors’ licenses and insurance and ask to see current or past projects. Mr. Ver Brugge says taking time to find a contractor whose working style matches the skills required for the job and provides an inherent comfort level is usually worth the extra effort.

Frequently Asked Questions

Q: Are you (Michael Ver Brugge) personally on the job all the time?

A: I’m on the job every day. I don’t always work all day, but my foreman is there if there’s work to be done. I never take on any work that will diminish my service capabilities. I only do one or two projects simultaneously, and then I move on.

Q: What are your service capabilities?

A: We like our clients to feel comfortable with us, and our employees know how to treat a property with respect. We listen to clients’ needs rather than telling them what they need. Keeping our word, from the first meeting to the final cleanup, is an important part of our service commitment.

Q: Are there ever any safety issues with your work?

A: We want every client to feel comfortable and safe with our crews and subcontractors. Our trusted employees have been with us for many years, and we also have complete confidence in our subcontractors.

Q: How do you handle demolition? Do you leave a worksite clean when you leave?

A: We always leave residences safe and secure; we never leave junk piles. We always leave a house with working utilities, unless there’s an unforeseen delay. We put up zip curtains to provide dust protection and ask clients to secure the premises for the safety of animals and children.

Q: How much of the work do your subcontractors handle?

A: We do about 80 percent of the work with our full-time crew. All our subcontractors are people we’ve worked with before and with whom we have long-term business relationships.

COMPANY CONTACT

Michael VerBrugge Construction, Inc.

Diamond Certified RATINGS ON Michael VerBrugge Construction, Inc.

Rated Highest in Quality and Helpful Expertise

Michael VerBrugge Construction, Inc.

154 SURVEYS

RATING

16 CONSECUTIVE YEARS SINCEMarch 2002CERT34

DIAMOND CERTIFIED PERFORMANCE GUARANTEED

Diamond certified ratings dashboard

CUSTOMER SATISFACTION
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Customer LOYALTY
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Helpful Expertise
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Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials
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Workers Compensation

Liability Insurance

License Verification

Business Practices

Current Complaint File

Legal & Finance

Phone SURVEY RESPONSES FROM 154 VERIFIED CUSTOMERS
i

Michael VerBrugge Construction, Inc.:
Average 9.6 out of 10 based on 154 unique customer surveys of customer satisfaction.

Jackie B.

VERIFIED Michael VerBrugge Construction, Inc. CUSTOMER

1
of
154

Quality 10

1010

Loyalty
Yes

CRITIQUE

He's really friendly, he listens to you, and he's the kind of person who makes you feel like he really wants to help you out and do the work.

We did a lot of talking about what to do ahead of time, and he gave me a lot of options. We had discussions about various options before the construction started, and he was very helpful.

Lee W.

VERIFIED Michael VerBrugge Construction, Inc. CUSTOMER

2
of
154

Quality 10

1010

Loyalty
Yes

CRITIQUE

I'd tell them that they are the best quality you can buy, but it doesn't come cheap. If you want the best, it costs a little more.

The quality of the workmen, the skill of the workmen, their knowledge, professionalism, attention to details, and their recognition that you do it right the first time, when he contracts out to do a job and he brings his team in, he always stays close to it. He's always there when it starts, when it ends, and during various points in the middle. He doesn't just get the money and walk away. He stays engaged and participatory. There should be a “Platinum Certified” for his company. I really cannot say enough about how great he is. I've also learned a lot from watching him work.

Margaret D.

VERIFIED Michael VerBrugge Construction, Inc. CUSTOMER

3
of
154

Quality 10

1010

Loyalty
Yes

CRITIQUE

The people he hires are extremely talented and very good. He keeps very detailed plans and work orders, so I knew exactly what I was paying for.

I like the quality of the workmanship and how clean they are.

Tom M.

VERIFIED Michael VerBrugge Construction, Inc. CUSTOMER

4
of
154

Quality 10

1010

Loyalty
Yes

CRITIQUE

I've recommended him before. I think he's a good guy. I met him through my cousin, and I've used him on any major work that I've done on my house.

They were on time, they showed up, they got the job done when they said they would, and there were no surprises.

Pat L.

VERIFIED Michael VerBrugge Construction, Inc. CUSTOMER

5
of
154

Quality 10

1010

Loyalty
Yes

CRITIQUE

He's really good, and his worker was really great too. They're honest, truthful, and people that I feel very comfortable working with. Having used them quite a few times, I have felt very comfortable with them being in my home even when I'm not there and they need to do some work.

Honesty

David J.

VERIFIED Michael VerBrugge Construction, Inc. CUSTOMER

6
of
154

Quality 10

1010

Loyalty
Yes

CRITIQUE

I trusted Michael. He did a very good, no, an excellent job. I'm very happy to recommend him. He's very professional and very honest.

He did what he said he was going to do for the price he said he would do it at. He is very responsive and has great follow-through.

Bob T.

VERIFIED Michael VerBrugge Construction, Inc. CUSTOMER

7
of
154

Quality 10

1010

Loyalty
Yes

CRITIQUE

His work is meticulous, and he takes great pains in making sure that everything is right for the customer.

I liked his promptness and his communication. He did everything that he said he was going to do.

Carol A.

VERIFIED Michael VerBrugge Construction, Inc. CUSTOMER

8
of
154

Quality 10

1010

Loyalty
Yes

CRITIQUE

It was a good experience.

He did a good job for me.

Cindy T.

VERIFIED Michael VerBrugge Construction, Inc. CUSTOMER

9
of
154

Quality 10

1010

Loyalty
Yes

CRITIQUE

He's honest, and he does good work.

I like the fact that he does excellent work, and he's very responsive. He's a good, honest guy, and I like working with him.

Dave K.

VERIFIED Michael VerBrugge Construction, Inc. CUSTOMER

10
of
154

Quality 10

1010

Loyalty
Yes

CRITIQUE

He got the job done on time and on budget.

He provided a lot of good advice and showed me areas where we needed to do things in a manner that would improve the overall quality of the job. It was great.

David F.

VERIFIED Michael VerBrugge Construction, Inc. CUSTOMER

11
of
154

Quality 10

1010

Loyalty
Yes

CRITIQUE

Honest, efficient, good quality, and good pricing

I liked the interface with Michael himself. I like their professionalism when they presented their proposal and explained how they would execute it. They're top-notch.

Gus K.

VERIFIED Michael VerBrugge Construction, Inc. CUSTOMER

12
of
154

Quality 10

1010

Loyalty
Yes

CRITIQUE

I like Michael because he's really straightforward, honest, and he does things right.

I like that he returns my calls, and he does a good job. I'm in property management and a lot of contractors don't return my calls.

Kathy G.

VERIFIED Michael VerBrugge Construction, Inc. CUSTOMER

13
of
154

Quality 10

1010

Loyalty
Yes

CRITIQUE

I thought they were great to work with and very professional. The estimates were easy to understand and within our budget. They were very neat and clean with their work. It was a very pleasant experience working with them.

I liked how easy he was to work with. They were on time, and they cleaned up well. All around, it was a really good experience.

Chris K.

VERIFIED Michael VerBrugge Construction, Inc. CUSTOMER

14
of
154

Quality 10

1010

Loyalty
Yes

CRITIQUE

He's transparent, client-oriented, detail-oriented, and he has very good customer service. He focuses not only on the product at hand but also on the little details, such as making sure his workers aren't smoking on site, and that they cover up the floors.

The transparency, he dove into every component so you could see where the cost was. He was very forthright in the way that he did the job. My wife and I wanted to do some of the work ourselves, and he accommodated that.

Dave S.

VERIFIED Michael VerBrugge Construction, Inc. CUSTOMER

15
of
154

Quality 10

1010

Loyalty
Yes

CRITIQUE

He does excellent work, he's on schedule, and he's well-managed. You always know what you're going to get.

His management skills and his ability to keep you abreast of what's happening, how the progress is going, and any problems that are encountered, so you know what's happening.

David J.

VERIFIED Michael VerBrugge Construction, Inc. CUSTOMER

16
of
154

Quality 10

1010

Loyalty
Yes

CRITIQUE

He's a good choice. You would not go wrong by using him. He's very good.

The quality of the job that was done, and his communication with us was wonderful. Overall, the experience was wonderful. We were more than satisfied with Michael's work. We were very pleased.

Diane W.

VERIFIED Michael VerBrugge Construction, Inc. CUSTOMER

17
of
154

Quality 10

1010

Loyalty
Yes

CRITIQUE

He's the best there is.

Everything that he did

Lily R.

VERIFIED Michael VerBrugge Construction, Inc. CUSTOMER

18
of
154

Quality 10

1010

Loyalty
Yes

CRITIQUE

He's very reliable, very honest, and very straightforward.

The quality of the work, it was wonderful. Everything that I needed was attended to.

Greg D.

VERIFIED Michael VerBrugge Construction, Inc. CUSTOMER

19
of
154

Quality 10

1010

Loyalty
Yes

CRITIQUE

He's personable, timely, and his quotes are exactly on the mark. He's very professional, and his crew is very accommodating to your needs and the types of services that you want.

He does very high-quality work.

Jackie M.

VERIFIED Michael VerBrugge Construction, Inc. CUSTOMER

20
of
154

Quality 10

1010

Loyalty
Yes

CRITIQUE

He's very fair, and he stands by his work. He came and replaced pieces that had gone bad on a project that he completed two years ago.

They were prompt, they didn't take forever to get the job done, they were clean about what they did, and all of the crew was very friendly.