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Shipping & Returns

Sydney region suburbs, Australia: FREE shipping for orders over $35 (unlimited weight) to most street addresses within the Sydney region that includes over 660 suburbs from the city and Bondi Beach coastline up to Palm Beach, over to Berowra, Richmond, Emu Plains, Campbelltown and down to Heathcote, Port Hacking and Cronulla (or flat rate $8.95 shipping for orders below $35). Shipping to PO Boxes, Parcel Lockers and Poste Restante is charged at $12.95 per 5kg due to the Australia Post prohibition against all other shipping carriers from delivering to these addresses. Click here to check if your suburb and postcode appear on our list of over 660 Sydney suburbs in our FREE shipping area. Order before 10am (Sydney time) for same-day delivery or receive next business day.

Rest of Australia: $10* flat rate for orders over $35 (unlimited weight) to most street addresses within Australia (or flat rate $12.95* shipping for orders below $35). Shipping to PO Boxes, Parcel Lockers and Poste Restante is charged at $12.95 per 5kg due to the Australia Post prohibition against all other shipping carriers from delivering to these addresses. Shipping to remote areas is $10* flat rate for orders over $195 (unlimited weight) or $12.95 per 5kg for orders below $195 to any address. Click here to check product exclusions and maximum shipping quantity limits that apply to these areas.

Worldwide: Yes we are able to ship to New Zealand, Hong Kong, Japan and Singapore. Click here to review our competitive fast express air mail and cheaper sea mail rates based on parcel weight and destination country. Click here to check product exclusions and maximum shipping limits that apply to international orders. Click here to review additional payment requirements for international customers.

Payments

We do not add extra fees or surcharges for any payment type you choose to use.

Australian customers can choose to pay with most credit cards, non-PIN debit cards, charge cards, PayPal (direct login at checkout), PayPal (manual Send Money after checkout) or electronically with a bank transfer/EFT payment (manual transfer after checkout). We also welcome a deposit of cash or either a bank, personal or company cheque directly into our bank account over-the-counter at any convenient local St George Bank branch in Australia.

International customers can choose to pay only using a telegraphic transfer (bank wire) at this time.

Produced in the traditional Pai Mu Tan style, Hampstead's white tea is deliciously sweet with a light silvery liquor. Known for its anti ageing benefits, white tea is full of antioxidants.

How to use:
Best brewed with boiled water that has cooled for a few minutes. This prevents bitterness and ensures the natural sweet smoothness of the tea shines through. Steep for 3-4 minutes.

Hot -
1. Use 1 level teaspoon of tea leaves per person in a teapot or infuser.
2. Fill with boiled water that has cooled for a few minutes to a temperature of between 85-90°C.
3. Allow to infuse for 3-4 minutes untill desired strength is reached.
4. Enjoy!

Cold: Iced Tea (2 cups)
1. Brew 2 teaspoons of loose leaf tea in 1 cup of boiled water that has cooled for a few minutes to a temperature of 85-90°C.
2. Add 2 cups of chilled water.
3. Enjoy!

Store: In an air tight container in a cool, dry, dark cupboard away from direct sunlight.

Origin: United Kingdom from local and imported ingredients.Certification: Certified Demeter Biodynamics, Fairtrade.

About Hampstead:
The world has been enjoying tea for more than 5,000 years. But only since 1995 has biodynamic, Fairtrade certified tea been available. That year in Hampstead, a famous London hillside village known as a breeding ground for progressive ideas, Hampstead Tea started to package special teas from a special place.

The Makaibari tea estate in India's Darjeeling province is the world's first certified biodynamic estate and the last owner-managed estate in the district. Here, 66% of the acreage is undisturbed rainforest where tea grows in harmony with the area's natural ecological system. All our black green and white teas are made especially at Makaibari for our discerning customers who appreciate the special taste and quality of our teas. Our herbal teas also come from biodynamic growers and are renowned for their clear jewel like liquors and unique health giving properties.

Biodynamics:
All of our teas are certified Demeter, which is the highest standard for sustainable agriculture. It is often called "organic plus" as this method includes proactive farming techniques such as herbal soil preparations, rigorous composting systems, and alignment with a planetary calendar. Makaibari tea estate was the first biodynamic tea estate in the world and has pioneered biodynamic farming- with innovative use indigenous plants and insect life to create a self sustaining farm for all to benefit from.

Fairtrade:
We like to do our part to help those who make it possible for us to enjoy such wonderful tea. We were the first 100% Fairtrade tea range way back in 1995 and have stayed that way. Fair-trading ensures that a portion of the money from every kilogram of tea goes directly to the farming communities to fund social development programmes. These include village-electrification, education initiatives and medical care facilities. At our partner Makaibari estate for example, the disbursement decisions are taken by a joint body formed mainly by women workers empowered to represent their villages.