Sun FM Jobs

Flights Reservations Assistant

FRA

In this role you will provide flight itineraries to a variety of customers. You will use your product knowledge and provide excellent customer service to organise air travel arrangements via Galileo GDS. Dealing directly with our own agents we provide a support function to all our sales division who rely heavily on our expertise.

Working on Galileo GDS system to create and tailor make flight itineraries via calls and e-mails

Complete airline ticketing in Galileo GDS accurately and efficiently

Dealing directly with the airlines if a problem arises to achieve a preferred outcome

Ensure the Customer Excellence process and procedures are followed at all times