Want a Exit Page measure to able to identify users whose last exit action failed

Hi All,

I was trying to get a count of users whose last exit action failed in a BT. The use case we had an outage in our application and due to this people checkout function became unavailable we saw in UEM at that time we had 30 users affected but we wanted this in a BT so we can chart this. However no measure exists.

1 Reply

While this doesn't address the RFE, here is short term way of doing this as a business transaction in dynaTrace. Let me know if this helps.

For the best results, you'll want to know which exception or error is thrown when an outage occurs. That way you can easily correlate the events with the business transaction logic.

1. Create a measure based on the page exit action. In my case, I named it 'Page Exit Button'. In your case, it could be 'Checkout Started' or 'Checkout Button'.

2. Next, create a measure based on the outage. This could be an exception that is thrown during a checkout error, a specific logged message, etc.

3. Create a business transaction (select the 'User Action' radio button for type) and use these two measures as your filters, with the logic used being the 'AND' logic. This way it will only trigger if both conditions are true.

4. For your result and split metrics, use whatever is relevant to you. Perhaps userID as the split, for example.

Now, if a user selects the page-action (in this case, checkout) button, we have a business transaction that will trigger if the rest of that transaction encounters your specific error set. This will allow you to chart these failures like you want.