Welcome to the Support Center

We are passionate about delivering excellent support around the clock to ensure we deliver a world class customer experience.

33 m 14 s

Average Ticket Response Time

6 s

Average Call Waiting Time

3 m 42 s

Average Call Time

3h 22m

Average Fault Fix Time

97.9%

Faults Fixed within SLA

Phone Issues

Posted on 24th June 2015, 12:28 pm

We are currently experiencing a network issue that is intermittently affecting inbound call traffic. Engineers are investigating the incident, but in the mean time please raise any Support requests to our team via email – support@fluidata.co.uk

Posted on 24th June 2015, 12:38 pm

The incident now appears to have been cleared and inbound call traffic is operating as usual. At present this incident has not affected any connectivity services provided by Fluidata.