Warranty/Ins Administrator

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Job Details

Overview

Company Auto Stores- Lodi Toyota

Warranty Administrator

Warranty Administrator

Company Auto Stores embodies a unique blend of talent, leadership, and professionalism in a culture that embraces our Core Values of Earn Customers for Life, Take Personal Ownership, Improve Constantly, and Have Fun. Start your career with one of the largest and most successful retail automotive teams in the nation.

Job Description

Responsbilites:

The Warranty Administrator prepares, submits and tracks warranty repair orders and claims according to Company and manufacturer policies. They are responsible for the accuracy and timeliness of these items to ensure the service department receives proper credit and monies due.

Repair Orders

Prepare warranty repair orders with accuracy, legibility and compliance to the manufacturers warranty policies and procedures as outlined in appropriate manufacturers Warranty Policy and Procedure Manuals.

Book the appropriate technicians for the hours earned on the operations performed. Up-flag and back-flag as appropriate, informing the technician and department management of adjustments as they occur.

Check each repair order against the vehicles’ service history to avoid processing duplicate claims or submitting claims for shop comebacks.

Warranty Claims

Process all warranty claims in a timely manner, as the repair orders are closed.

Review and process all returned/rejected/adjusted warranty claims, track each claim until its final resolution.

Maintain a record of all claims submitted, returned/rejected, or paid and their current status.

Become familiar with and administer the manufacturers and after-market warranty company policies and procedures.

Establish and maintain positive and productive relationships with the manufacturer’s representatives and the representative of any approved aftermarket company with which the dealership conducts business.

Other Responsibilites

Report any abuse or possible fraudulent manipulation of warranty claims or repairs to department management.

Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service sales and /or technical staff.

Ensure that all deductibles are properly documented so they are collected from the customer at the time of delivery.

Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer.

Provide a daily report to the Service Manager regarding claims status. Point out any claims requiring special attention.

Arrive and depart from work at the hours designated by the service management.

Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees or customers.

Back-up service cashier as needed.

Answer phones promptly and in a friendly manner using the Company phone protocol.

Maintain organized and clean work area

Qualifications

Strong attention to detail and sense of urgency.

Excellent communication skills both written and oral.

Active Listener and Critical Thinker.

Solid time management skills.

High school graduate or equivalent

18 years or older

Possess an acceptable driving record and a valid driver’s license in your state of residence

Why Company?

We are an exciting, dynamic, and highly successful team and (LAD) a member of NYSE. We continue to grow and expand our footprint through acquisitions of new dealerships in many US markets. We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.

We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Company Learning Center

Vehicle Purchase Discounts

Wellness Programs

Company Auto Stores is an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

Warranty Administrator

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