Entertainment

Netflix CEO Reed Hastings on Qwikster & What Went Wrong [VIDEO]

After staying silent for months, Netflix CEO Reed Hastings is now going the distance to win back customer trust.

Hastings, in an attempt to quell a customer revolt, has apologized for how Netflix handled its recent price hike. It also separated its DVD and streaming businesses by rebranding its DVD by mail service to Qwikster.

To explain the change and to emphasize how sorry he is about how poorly Netflix communciated with customers, Hastings and new Qwikster CEO Andy Rendich recorded a YouTube video that dives into what went wrong and what the company is doing to fix it.

Check out the video above and let us know if you think Netflix has done enough to appease angry customers in the comments.

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