The Emirates Service

Your comfort comes first when you fly with Emirates

Our focus on service excellence, innovation and safety – coupled with extensive training programmes that include e-learning, classroom and project-based training – means you can expect superior service both in the air and on the ground.

Setting the standard

Providing the ‘world’s best in-flight experience’

At Emirates, we’re committed to providing you with an unparalleled journey through our highly trained, professional cabin crew. New recruits undergo an intense seven and a half weeks of training in the highest standards of safety and service delivery in our state-of-the-art facility in Dubai.

The training covers both theoretical and practical aspects, with the latter taking place in full motion simulators of all of the aircrafts in our fleet.

And our ongoing training for all cabin crew members ensures you always receive unrivalled care on board.

Adding diversity to the air

Sharing a love of adventure

A cosmopolitan mix of young professionals from over 130 nationalities, our cabin crew speak over 60 languages and bring their diverse backgrounds to the skies – many were doctors, lawyers, artists or sports people in their previous lives.

The team welcoming you on board share your love of travel and are always ready to enrich your inflight experience. As the face of our brand, they tirelessly exceed your expectations on 420 flights daily across more than 150 destinations.

Our team on the ground

A friendly greeting – wherever you are

The Emirates team is spread over six continents, with over 2,000 staff in over 120 call centres and retail outlets outside of Dubai. Our contact centre staff support 17 languages and we help people getting in touch with us on over 50 country-specific telephone numbers and Live Chat. Globally, our contact centres help over 4,000 people every hour during the busiest times of the day.

At the airport, you can expect a smooth check-in experience guided by our friendly airport staff. Emirates Skywards members or those travelling in First Class or Business Class can enjoy attentive service in our airport lounges. From a friendly greeting when you contact our call centres to a flawlessly served beverage before your meal, we work hard to make sure your Emirates journey inspires you.

Our pilots reach new heights

Flying nearly 300 aircraft to over 150 destinations

We only hire experienced pilots, and we employ over 400 experts who conduct initial training to ensure they meet the exact standards demanded by both Emirates and aviation regulators.

Ground school includes computer-based training, e-learning and aircraft technical classroom sessions. Emirates pilots also complete full flight simulator training for the specific aircraft they’re going to fly, so they’re fully prepared. The last stage is line flying under the supervision of an experienced trainer. The course takes around three months to complete, and we conduct recurring training for more than 4,000 pilots — it’s a regulatory requirement for each pilot every six months.