About This Job

Location

Level

We are looking for an innately empathetic, positive Customer Operations Specialist to connect with our customers - answering questions, resolving issues, and making personalized product recommendations. Our Specialists don’t use scripted responses because each customer is unique and deserves a personalized interaction. Our Customer Operations Specialists are the heart of our business and have a major impact on our continued success. This is a role with clearly defined tasks on a collaborative team with supportive managers.

** Part time Customer Operations Specialists work up to 29 hours per week -- days, evenings and weekends -- with the flexibility to work some shifts from home. Trainings and meetings are held in our NYC office.

Responsibilities

Act as the voice of Birchbox, spending your days on the front lines servicing our customers

Correspond with customers across several channels, including chat, phone, email, and social media

Troubleshoot and resolve customer issues with the utmost care and respect by listening to their problems and offering creative resolutions