Application Support Team Lead

As an Application Support Team Lead, you will lead and mentor the support team at Mainpac. You will also be providing hands-on application support and maintain an engaged customer base, whilst providing efficient product support to customers. You will focus on building productive long-term relationships with strategic client accounts. You will be focused on solution optimization, improving client usage, and the introduction of best-practices.

The successful candidate will be an integral member of the Mainpac Support team which provides solutions to some of Mainpac most strategic customers. The operation and development team are one of the foundations of the Asset Management pillar and represents significant strategic value to the company.

Duties and responsibilities:

To lead, manage and mentor the support team and its operations.

Be a focal point for the team for communication and issue identification, resolution and escalation.

Ability to multitask and maintain focus on all areas of responsibility concurrently.

Ability to prioritize outstanding issues and manage user expectation is a critical aspect of this position.