New Standard Operating Environment for the desktops of ME Bank

"The Fujitsu team was of the highest quality and had the technical expertise and flexibility that the task demanded. They got to know our business and our users and felt like part of our team."

Kon Mellas,
National Manager, IT Operations, ME Bank

The customer

ME Bank is a national bank based in Melbourne, Australia. Founded in 1994 it offers a full range of banking products including home and personal loans, saving deposits and transaction accounts. It is owned by 30 industry super funds and has over 300,000 customers.

The challenge

ME Bank needed to replace its aging desktop environment. It wanted a more modern standard operating environment (SOE) that would enable automated application distribution and the ability to quickly roll out patches. User self-service as well as less overheads to manage was also a critical outcome of this project, reducing the burden on the IT team.

The solution

Following an exhaustive evaluation process, the company selected Fujitsu as its strategic partner for the project. Together, they designed, developed and deployed a new SOE based on Windows 7. A Citrix upgrade as well as a VDI proof of concept was also part of the scope.

The benefit

Roaming profiles allow users to work effectively from any device, increasing productivity and flexibility.

Desktops now perform much faster and log-in times have improved dramatically.

Incidents and service requests have been reduced by two thirds, allowing the IT team to focus on more proactive support of ME IT customers.

More automation and self-service also relieves the burden on the IT team and provides end-users with a more seamless experience.

The company has avoided hundreds of thousands of dollars in support fees by moving to the new platform and avoided potential risks around security which is critical as a financial institution.