Navicon Develops Warranty Registration Solution for STIHL Russia

20.11.2017

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Navicon Develops Warranty Registration Solution for STIHL Russia

System integrator and developer Navicon developed a warranty registration portal for the Russian subsidiary of STIHL, a German manufacturer of chainsaws and other handheld power equipment including trimmers and blowers. As the result of the project, more than 3500 points of sales in Russia are equipped to register STIHL products and provide online warranty.

STIHL is one of the oldest manufacturers of petrol-driven, electrical and battery-based equipment with the turnover of 3,5 billion EUR in 2016. The company sells its products under globally famous STIHL and VIKING brands via the official distributor network which is presented all over Russia.

Navicon developed a web-based solution for STIHL, where its dealers will be able to register STIHL products and activate the warranties.

The solution is a website on the Internet, which can be accessed only by authorized users. Outlet representatives can register products and print out the warranty certificates on the spot, while the customers can submit requests to send warranty certificates to their emails.

«STIHL is a globally famous brand, and we wanted to be sure that our customers are provided with appropriate service support irrespective of where they bought the product. The solution deployed by Navicon professionals allows us to improve the quality of our service in the Russian market, which means we make one more step towards our customers, since they are always in our focus. Our customers, in turn, can make sure that the products they've bought are original, and get the warranty papers».

Alexander Hernandez, CEO at Andreas STIHL Marketing.

The database currently contains information on over 100 million products which can be registered in the system and activated with warranty. This figure increases monthly by more than 1 million.