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Japan is currently the only major developed country that is experiencing a population decline. Unlike other developed economies, it is not offsetting population decline with immigration. In addition, Japan has the largest proportion of elderly citizens of any country in the world. In 2014, 33% of the population was over the age of 60 and […]

I have had the privilege to spend most of the last 7 years, living and working in Asia. I say ‘privilege’ because the experience has been truly enriching professionally, intellectually and personally. My learning curve steepened the day I started to work in the world’s largest, most populous, and richest continent. Much of the understanding […]

Is the blockchain the next big thing in IT? The answer is, yes. Technology companies and financial services firms across the globe are now experimenting with blockchains. They understand that this technology is disruptive and will, in due course, transform existing business models and engender innovation. By the end of the year, organisations outside the […]

There has recently been much discussion around the impact of automation, particularly the use of robotics, on employment. Advances in machine learning, the internet of things, data analytics, and artificial intelligence (AI) are steadily eliminating routine and repetitive types of jobs. Some studies state that half of manufacturing jobs will be eliminated by automation in […]

As an IT industry analyst, it is always interesting to reflect on the IT predictions made over the past few years. There is a tendency, in the industry, to overhype new developments. Often, predictions that are made, take much longer to emerge than anticipated, if at all. In the Asia Pacific region, for example, cloud […]

Cloud contact centres are increasingly gaining acceptance as enterprises see the benefits that cloud technology can offer in managing customer experience, with the well-documented benefits of scalability, flexibility, and a lower total cost of ownership. Furthermore, cloud technology is becoming the key platform to enable transformational change in the way we engage with our customers […]

Good evening ladies and gentlemen and welcome to the 12th Frost and Sullivan Asia Pacific Awards banquet. I am delighted to be here with you tonight. As always, in our industry, the last 12 months has been very exciting. We had the largest IPO in history with Alibaba. We had a datacentre building frenzy. We […]

2014 is set to be the year when the focus of both IT buyers and IT sellers, shifts to the Internet of Things (IoT). In 2014, more data will be generated by machines (‘things’) than by human beings. This creates enormous opportunities: 1. To analyze and use vast amounts of data. 2. To store […]

The nexus of cloud computing, high speed mobile networks, big data and ‘The Internet of Things’ is creating huge opportunities to transform entire industries. From the healthcare industry to the automotive industry, we are on the brink of a surge in innovation, driven by ICT advances. Organizations no longer view ICT as a way of […]

To some, the omens look bleak for Microsoft. PC shipments are in decline, and an increasing proportion of IT activity bypasses Microsoft technology entirely. Google and Apple continue to make massive inroads into, what was once, Microsoft territory, forcing Microsoft to react. Will the trend towards consumerization and ‘Bring Your Own Device’ (BYOD) combined with […]