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The way tmobile explained it to me, with the four digit PIN I had all along, someone could still port out by using my SSN. They said the port validation was something like 6-15 digits and different from the standard pin I had and without it a port wouldn't be initiated even with the SSN

The problem I see with how they do porting, a lot of it seems to be done by overseas reps so it seems like it's harder for them to keep tabs on everything. I've ported a few different lines into T-Mobile and each time I was transferred overseas. The only company in my experience that didn't use outsourced porting was Verizon and sometimes att. The last line I ported into T-Mobile only needed the last four of SSN, and went through without the 4 digit account passcode. Told the rep I couldn't remember the passcode and it went through anyways

So, apparently the system will let you enter letters into the field for the passcode, BUT in that case Port Validation is not set.

The csr was very helpful and knowledgeable this time (they have setup up regional support specialists now). He verified that the 6-15 digit pin HAS to be a number for port validation. Apparently the system software update for this occurred on Jan 21.

One good thing is that the automated system would not access my plan info over the phone.

I was hit with the number porting scam. They managed to get in to my bank account and transfer $1000. It started by getting in to my tmobile account using last 4 of my social (I think it was from Anthem data breach a couple years ago), changing my PIN with tmobile, porting my number, then calling the bank. I don't know exactly what information they had to get in to my bank account other than name, last 4 of ssn, and my number ported to their device. Luckily the bank caught it right after the $1000 was transferred out and the account was shut down, I got my $ back but it took a week.

When my # was ported out my phone quit working for a few hours. I thought it was a network issue because restarting phone didn't fix it. I removed SIM card and put it back in, then phone worked again. Don't know if it was coincidental timing from tmobile fixing the problem or if that really did do something to fix it.

Long story short, if you don't already have the port PIN set up, do it ASAP.