Crozscore:

Crozscore:

Software Description:

Executing Customer Success well and reducing churn in recurring revenue businesses is one of the most important things for business owners to focus on. We provide a Customer Success Solution tailored for SaaS businesses.

Custify lets you monitor and proactively manage your customers in real-time and gives you the ability to drive increased contract value for your existing customers. It also enables your customer success team to intervene at the right time with the right message so your clients receive valuable help when most needed.

Custify gathers data automatically and presents all relevant customer success KPIs and client interactions in an easy to understand dashboard. Make customer success management fun again and allow your agents spend most of their valuable time with clients.

Software Description:

Liferay helps companies build and connect targeted digital experiences across web, mobile, social, and in-store. Users can make the most of its technology to arrange personalized customer experiences and to support a deeper understanding their audience.

This is an out-of-the-box solution, mainly for its open-source portal framework, flexibility, and ability to integrate with users' existing backend systems. LifeRay has its own marketplace, where developers can contribute their ideas to the community. When it comes to deployment, there are cloud-based, installed, and virtual server environment options available.

The main features that make this platform stand out are experience and business models that can be created on the same platform, the whole customer journey unification, and connection of all user's audiences. All this makes LifeRay one of the best Enterprise-Ready Portal Solutions on market.

Software Description:

FullStory replays users' interactions with a website or web app by recreating the document object model (DOM). An example of how it works is through rewatching the customer's interaction with a product, in order to define a support option for him.

This solution enables you to understand your customers and their behavior on your website. There are numerous situations in which it helps: The customer couldn't find the checkout button? Was there an error on the product image? Error and Dead clicks? FullStory effectively finds fundamental moments of possible user frustration.

This app is able to capture everything: clicks, keypresses, page transitions and more. It's also possible to co-browse - so customer support can solve problems in real-time, as well as to share documents, customer segments, or notes. User privacy is protected by excluding sensitive data.

Features:

API

Data Export

Multi-User

Lead Management

Click-to-Dial

Customer Management

Dashboard

Features:

Chat

External Integrations

Scheduling

Calendar Management

Dashboard

Multi-User

Notifications

Data Visualization

API

Data Import

Data Export

Features:

Multi-User

Data Visualization

Notifications

Data Import

Dashboard

Customer Management

Data Export

External Integrations

API

Summary:

No key features associated with this application.

Summary:

Approval Process Control

Has featureAudience Targeting

Audit

Blogs

Categories & Tags

Has featureDocuments & Media Library

Forums/Message Boards

Geolocation

Inline Image Editor

Responsive Themes

Summary:

Capture Everything

Fast & Intuitive

Smart Frustration Detection

Modern Frameworks

Go Live

Click Maps

Inspect Mode

Share Segments, Notes, & More

Integrate With Your Favorite Apps

Free

Free

Included in plan:

1,000 Monthly Sessions

1 Month Retention

3 User Seats

Session Playback

Omnisearch

Searchies

Identify API

Custom User Attributes

Rage Clicks

Dead Clicks

Integrations

Fullstory TV

Session Sharing

Professional

$199.00Monthly Subscription

Included in plan:

25,000 Monthly Sessions

20 User Seats

Inspect Mode

Click Maps

Domain, IP, Geography & User Agent Blocking

Error Clicks

Javascript Console

Go Live

Reflection API

Export User CSV

FAQs:

What are some applications this service is commonly used in tandem with?

CRMs, Customer Support Solutions.

Who are the main user groups of this service?

SaaS companies of any size.

What is this service generally used for?

Customer Success.

What platforms does this service support?

Web App / Software as a Service.

FAQs:

Who are the main user groups of this service?

Main users of LifeRay are enterprise-level organizations.

What platforms does this service support?

Deployments: cloud-based, installed-Windows, installed-Mac.

Does this service integrate with any other apps?

LifeRay integrates with CRM, ERP, and social media platforms.

Does this service offer multi-user capability (e.g. teams)?

Yes.

Does this service offer an API?

Yes, it offers API.

Does this service offer guides, tutorials and or customer support?

Support: Community, 24-Hour Phone Support.

What is this service generally used for?

This is a Digital Experience Platform.

FAQs:

Does this service offer multi-user capability (e.g. teams)?

Yes, there is a multi-user capacity offered.

Who are the main user groups of this service?

FullStory's main users are support agents amd product teams in SMEs and large enterprises.