Remote Work Solutions for Contact Centers

Remote Work Solutions for Your Contact Center

Most companies are moving to a work-from-home model. What does that mean for your contact center infrastructure? You need to deploy something to manage a remote workforce – and fast. We’re here to help.

We have worked with our partners to provide custom bundles and solutions aimed at remote work challenges. These options are available with quick deployment, giving you direct control over operating costs and customer satisfaction levels.

I need help with the rapid shift to a remote contact center

WHEN YOU NEED A VIRTUAL CONTACT CENTER – FAST:

Calabrio has worked with our platform and deployment partners to create options to rapidly launch a cloud contact center in a matter of days. Check out the options below to learn how you can launch your own virtual contact center quickly—or contact our team to discuss which rapid launch option is right for you.

LAUNCH A VIRTUAL CONTACT CENTER WITH TWILIO FLEX

We have partnered with Twilio and Avtex to reinvent the way you collect and analyze data flowing through your contact center. The insights gained from this integration can help you effectively engage with your work-from-home contact center employees. Together, Twilio Flex Boost, and Calabrio ONE expand your customer support to address evolving technical, operational and financial events.

Simply flip the switch on this combination offer for a complete contact center and workforce optimization solution born in the cloud and packaged specifically to tackle work-from-home challenges.

Calabrio ONE
with Twilio Flex Boost

60

15%

Calabrio Quality Management
with Twilio Flex Boost

60

Agents free for 3 months, with additional agents at bundle price

30%

Discount over MSRP on QM agent per month cost

Standalone QM service

LAUNCH A VIRTUAL CONTACT CENTER WITH AMAZON CONNECT

Calabrio, Amazon and VoiceFoundry can help ensure you are prepared to meet new work from home challenges. Calabrio’s seamless integration with Amazon Connect, the cloud-based contact center service from Amazon Web Services, makes it easy for VoiceFoundry to quickly deploy the required contact center services for your remote workers.

You can purchase Amazon Connect and Calabrio ONE via AWS Marketplace – with a fast deployment and configuration provided by VoiceFoundry.

Calabrio ONE with Amazon Connect

Calabrio Quality Management with Amazon Connect

MANAGING A REMOTE WORKFORCE

Specific, rapid-deployment solutions designed to enhance your current Calabrio software to solve challenges with remote workers. Deploy live within your environment in a matter of days.

WORK-FROM-HOME ENHANCEMENTS FOR CALL RECORDING

Whether you need to keep newly remote agents engaged, follow emerging customer trends or see the complete picture of every customer interaction across channels, Calabrio offers several options to quickly adapt to business changes and uplevel your newly remote contact center in a matter of days.

Our new bundles offer rapid deployment on top of Calabrio Call Recording.

WFH Omnichannel Capture and Evaluations

Remote Work Apps from the Calabrio Innovation Center

Calabrio’s Innovation Center finds powerful new ways to put your Calabrio One investment to work for you—and the Calabrio team has been working quickly to develop solutions to challenges our customers are facing with the rapid shift to remote.

For a limited time, Virtual Meeting Insights and Bulk Schedule Editor are offered for free to current customers. Visit the Calabrio Marketplace to enable and to see all the recommended apps for organizations responding to challenges related to COVID-19.

VIRTUAL MEETING INSIGHTS

Understanding customer interactions across all channels, including virtual meetings, is vital to connecting the complete customer journey. Virtual Meeting Insights makes it easy to import your web and video meeting recordings from Zoom and combine them with the full power of the Calabrio ONE customer experience intelligence suite.

Fully integrated with Calabrio ONE

Connect virtual meeting recordings from Zoom with customer accounts to understand the full customer journey

Virtual Meeting Insights

Bulk Schedule Editor

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform allows for quick deployment of remote work models—and it gives our customers precise control over both operating costs and customer satisfaction levels. Our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Customers choose Calabrio because we understand their needs and provide a best-in-class experience, from implementation to ongoing support.