Terms & Conditions

Please read this Agreement carefully. These terms and conditions apply when using the Company’s website or mobile application and the products and services. Customers agree to these terms and conditions (“Agreement”) when visiting the Company’s website, using services, purchasing products and using the mobile application. In addition, Customers confirm that all the information submitted to the Company is accurate and up-to-date. If there are any changes to the information provided by Customers to our Company, Customers shall inform our Company immediately. Customers agree that the Company may use Customers’ information according to the Privacy Policy of this Agreement. Further, Customers guarantee that he has the legal right to represent himself or the beneficiary of the services to use the Company’s services.

Monthly Fee

Monthly fee for standard box HK$39/box

Monthly fee for mega box HK$55/box

Monthly fee for wardrobe box HK$99/box

Monthly fee for document box HK$20/box

Monthly fee for medium luggage HK$49/piece

Monthly fee for large luggage HK$65/piece

Transportation and Administrative Fee

Delivery

Pickup

First Time

Free

Free (Reservations within 7 days)
Start to calculate fee at Day 8

To Retrieve Storage Boxes

HK$35+HK$15/box

Free (wait for 20 minutes)

HK$35 (separate appointment to pickup )

To Retrieve Storage Boxes
(End Service)

HK$35+HK$15/box

Free (wait for 20 minutes)

HK$35 (separate appointment to pickup )

Stair fee for each floor per box [2] HK$6/box

Address update [3] HK$300

Fee and Penalty for Missing and Retention

Cancellation of appointment [6] HK$50

No show [7] HK$150

Loss or damage to storage box HK$200/box

Transportation without storage service [8] HK$200

Retention for sale/auction [9] HK$1,000

Overtime Waiting [10] HK$180/hour

Terms on Service Fee

[1] The monthly fee shall be paid in advance by settlement periods. A settlement period starts from the day after a box is collected or seven days after it is delivered, whichever is earlier.

[2] If delivery to the designated address of a Customer can only be done by stairs, the delivery team will collect a stair fee of HK$6 per box (whether empty or full) and per floor. Such fee shall be paid in cash in Hong Kong dollar on the spot and such delivery shall be subject to a maximum of five floors (from the floor where goods are unloaded). 1st to 5th stairs will be free of charge. 6th to 15th stairs will be defined as the first level. Subsequent staircases within 15 stairs will be counted as one level. e.g. 16th to 30th stairs will be considered as second level. If the delivery address exceeds the limit of five floors (from the floor where goods are unloaded), then the delivery team will not carry on any delivery of the boxes for more than five floors. Stairs include the stairs that the team has to pass through in order to carry the goods from the unloading spot to the building of delivery as well as those from the ground floor of the building to the floor of the delivery address.

[3] If you moved to an area where Chubbox is operational, we charge a change address fee HK$300 for customers to change the current address. Once your address is updated, all your items will be delivered to your new address.

[4] Carpark Fees: Any parking fees incurred during loading or offloading at customer's carpark or premises will be charged to the customer

[5] Each Document Box can not exceed 15 kg, and each Standard Box, Mega Box, Luggage and Wardrobe Box shall not exceed 25 kg. We will charge each box HK $ 100 for overweight costs.

[6] If an appointment is rescheduled or cancelled on the day of the scheduled appointment.

[7] A Customer has not rescheduled or cancelled the appointment but the delivery team has arrived at the time of the appointment, delivery team will wait for up to 20 mintues.

[8] Transportation cost of delivering a storage box to the Customer (if the Customer subsequently does not store the box at Chubbox).

[9] If a payment is overdue for more than 90 days, the Company reserves the rights to retain the goods for sale/auction and to deal with them.

[10] First 20 mins: Free. After 20 mins, we reserve the right to consider this delivery/pick-up a “No-Show” and charge the applicable add-on fee . $180 per hour thereafter. The maximum waiting time depends on the prevailing circumstances and Chubbox reserves the right of final decision.

[11]

Terms & Conditions for University Exchange Student Offer

[1] This offer is only applicable to students from local universities. Students are required to submit their student ID number and University Name to support@chubbox.com.hk 3 days before scheduling an empty box delivery appointment. We will activate your student offer within 3 working days. Students are also required to present their student ID to Chubbox staff during empty box delivery.

[2] The minimum storage period is 3 month and minimum usage is 3 boxes / luggage.

[3] This offer includes the transportation fee for first time of empty box delivery, box pickup, retrieval and finish service.

[4] Students are required to prepay the monthly fee by cash on the box pickup date.

[5] Empty box delivery is only available from 2:30 pm to 5:30 pm on every Tuesday, Thursday and Saturday.

[6] If the delivery address is a university student halls of residence and Chubbox staff is not allowed to enter the area, the driver will arrange the service at the nearest parking place to the student halls.

[7] Promotion period is from now until September 30 2017.

[8] Any violation of offer terms will render the offer invalid. Chubbox Limited reserves the right to implement of Standard Terms and Conditions without prior notice.

[9] In case of any dispute, the decision of Chubbox Limited will be final.

Parties to this Agreement

This Agreement is entered into by the following parties: Chubbox Limited (hereinafter referred to as “the Company”); and the customer who is interested in using the services of the Company (hereinafter referred to as “Customer”).

Definition:

In this Agreement, the following terms shall have the meanings as follows:

“services”: Refers to all or any services and related products that may be provided by the Company at any time

“delivery”: Refers to any delivery of empty boxes, picking up of packed storage boxes and goods, follow-up on pickups, distribution of packed storage boxes and goods, recollection of empty boxes, and other transportation services

“storage box”: Refers to storage boxes provided by Chubbox or luggage prepared by the Customer on his own

“goods”: Refers to items or merchandises that the Customer has commissioned the Company to store, including items and merchandises that have or have not been packed into the storage boxes

Website: Refers to the Company’s website at www.chubbox.com.hk or any other websites where the Company provides services and promotes its services

Register and Account

The Company will request the Customer to provide its personal data, including name, email address, mobile phone number, and address. According to the Privacy Policy of the Company, the Customer shall ensure that the personal data he has provided to the Company is accurate, complete and up-to-date.

During registration, the Customer will choose a username and a password (login information). The Customer shall be responsible for keeping the login information confidential and take all reasonable steps to ensure that other than the Customer, any other person may not use the Customer’s account and services. The Customer agrees that any individuals holding the login information of the Customer are authorized to represent the Customer to use the services and website of the Company. The Customer shall be responsible for all activities arising under his account.

If the Customer discovers or suspects that his login information is known to any other person, the Customer shall notify the Company immediately.

Without prior written consent from the Company, the Customer shall not re-authorize or transfer any services to any manufacturers, third parties and individuals, and shall not represent the Company in any way and for any reason.

Payment and Fees

The Customer shall pay a monthly fee to the Company. The monthly fee must be paid in advance on the day after the Company has picked up the packed storage boxes and/or goods from the Customer and on the 1st day of each month thereafter. The monthly fee must be paid in full and there shall be no reduction without any prior notice by the Company.

All applicable fees shall be specified on the website when making an appointment or in this Agreement.

The Company shall have the discretion to adjust all applicable fees from time to time, which shall be effective immediately.

The Company may request the Customer to provide credit card information in order to use the services of the Company. The credit card information may be used for automatic payments for any subsequent charges.

The Company accepts payments by PayPal and credit card

Storage fees for the first month shall be calculated on a daily basis (monthly fees for storage boxes ÷ 30 days) x the number of days from the day the boxes are stored to the end of the settlement period. All fees shall be rounded up to the nearest dollar. The first billing period shall begin on the day after the Company has picked up the packed storage boxes and/or goods from the Customer or 7 days after the Company has delivered empty boxes to the Customer for the first time, whichever is earlier.

Subsequent storage fees for each month shall be collected in advance on a monthly basis when each billing period begins.

Fees for returning the goods to the Customer shall be collected in full on the day of distribution scheduled by the Customer.

Stair fees shall be collected in cash in Hong Kong dollar on the spot and no changes will be provided.

If the Customer fails to pay all fees or payments due and payable in a timely manner, the Company shall be free of any duties arising from the goods. The Company will exercise the right to hold the goods until the Company has collected all outstanding fees or payments in full. Under such circumstances, the Customer authorizes the Company to withhold as well as inspecting the goods.

If the Company fails to receive the prescribed fees from the authorized account of the Customer on the date of billing period, the Company will charge a late payment fee of HK$100.

If the Customer fails to pay the Company any remaining balance after 90 days the payment is due, the Company shall reserve the right to withhold the goods stored with the Company the right to sell or put them on auction. If applicable, the Company shall also charge a fee of retention for sale/auction of HK$1,000. Proceeds from the sale or auction shall be used to settle any balance of the outstanding fees and payments, including administrative fee, late payment fee, and a fee of retention for sale/auction. After settling all outstanding fees and payments, the Company will try to make reasonable effort to return the remaining balance (if any), without interest, to the Customer. If the Customer failed to reply within 60 days or it is not possible to return the remaining balance (if any) to the Customer, the Company shall be entitled to the remaining balance (if any).

If the proceed of sale of the goods as aforesaid is not sufficient to settle all outstanding fees and payments due and payable to the Company, the Customer shall be obligated to pay the outstanding balance due and such payment shall be made to the Company within seven days. If no full payment is made within seven days, the Company may request a collecting agency to collect all the overdue amount and the Customer shall be responsible for all costs arising therefrom as a result.

After considering the costs of sale, the Company may sell the goods by any reasonable means available at market prices. If for any reasons the goods cannot be sold in a reasonable or economic way, the Company shall be deemed as authorized to deem the goods as abandoned and may dispose as it deems fit or destroy them. The Customer shall be responsible for all costs arising from such sale and disposition.

If the Customer asks the Company to dispose of property in one or more storage boxes, the Company will charge a handling fee of HK$100 per box, and the Customer shall sign a comprehensive release agreement.

If the Customer has passed away, the Customer’s signed authorization shall remain in effect unless and until the Company has been provided with a copy of death certificate. The storage fees and all related fees shall continue to be paid until and unless the legal successor of the estates makes a request to terminate the storage arrangement. Unless and until the successor has successfully obtained the grant of the estates from Court, the Company shall have the right to deny his request to retrieve the Customer’s items stored.

Storage of Goods

The Customer warrants that within the term of this Agreement, all the goods commissioned to the Company remain the property of the Customer, or the owner of the property has expressly given authorization to the Customer to use the Company’s services according to this Agreement.

All storage boxes remain the property of the Company.

The Company does not warrant that the storage facilities, locations, and methods used by the Company are suitable for any specific goods.

The storage capacity of each storage box shall not exceed 25kg and for each file box shall not exceed 15kg. The Customer shall be responsible for packing of all goods with care and protecting his goods with protective wrappings or pads. Goods stored inside the storage boxes of the Company must be completely sealed by the safety tapes provided by the Company to the Customer when collecting the standard boxes.

Goods stored shall not include prohibited, illegal, or corrosive items or stolen goods. Other prohibited goods include but not limited to:

chemicals, drugs, medicine, any kind of dangerous and poisonous materials;

personal property that would result in violation of any laws or any regulations of government agencies;

any objects that the Company deems hazardous to the safety and health of individuals or environment;

any kind of electronic appliances.

The Company does not recommend the Customer to store the original copies of any personal documents (including but not limited to passport, driving license, identification card, etc.) or documents that contain personal data (including but not limited to date of birth or bank account number) in the storage boxes. Please remember not to store any documents that would allow others to steal your identity or that with urgent needs. In execution of this Agreement, the Customer clearly understands and agrees that if the Customer stores any documents or items that contain personal data, the Customer shall also waive all rights to claim against the Company for storing the aforementioned documents or items.

Even if your storage boxes or items have been packed properly, they may be moved or compressed when they are being transported. Thus, please do not store any fragile items (including but not limited to glass containers, ceramics, photo frames, light bulbs, musical instruments, collectibles, etc.). In execution of this Agreement, the Customer understands and agrees that once the Customer stores the aforementioned fragile items, the Customer will waive all rights to claim against the Company for any damages to the aforementioned items.

The Customer shall place all his goods in the storage boxes as well as seal them with tapes on his own before handing them over to the Company. The Company cannot guarantee that the Customer’s goods and property will be free from mould or any changes. In execution of this Agreement, the Customer understands and agrees that the Company shall not assume any responsibility for the Customer’s goods due to mould or any changes that grows naturally and arises therefrom.

Under the following circumstances, the Company or any person represents the Company (including institutions, government agencies, law enforcement authorities) may open the storage boxes or goods that the Customer has stored to inspect them without notice to the Customer:

When the Company reasonably believes that the relevant storage boxes or goods may contain any goods described in Article 3.5;

The Company is required to inspect by warrants / summons from the police, fire services department, government authorities, or courts;

The Company believes that there are risks of personal injury or damages to property.

If the Company reasonably believe that the storage or continuous storage of the relevant goods may constitute as a safety risk to any individuals, storage facilities, or any other goods in the storage facilities, the Company may refuse to store any goods or return the goods to the Customer. The Customer shall bear all related costs or losses arising from the process.

In consideration of safety, entry to the storage facilities of the Company or its contractors and agents without the consent of the Company is strictly prohibited.

Delivery and Picking Up

The Customer shall ensure that the Company or its carriers will have reasonable access to the Customer’s premise for delivery by the Company to the Customer. The Customer shall ensure that the goods have been placed safely in storage boxes or properly prepared for transportation. The Customer shall be responsible for placing the goods in an area that is easy to access, appropriate and safe in preparation for being picked up. If, in the course of delivery, staffs of the Company need to carry objects up and down the stairs, extra charges will be levied and the Customer shall be deemed to have knowledge of such fees in advance.

If there are any damages to the goods or the Customer’s property arising in the course of delivery, the Customer shall inform the Company within two working days. The Company reserves the right to deny the Customer’s claim if this requirement is not satisfied.

When services of delivery or picking up are requested, the Customer shall make an appointment in advance and the Customer shall ensure that he or his authorized representative is present at the address where the storage boxes and/or goods are picked up/delivered to as provided by the Customer at the designated time. In case of any changes to an order, the Customer shall inform the Company before 9 a.m. on the day of delivery.

For any changes of time or cancellation made after 9 a.m. on that day and before the scheduled time, there will be a charge of HK$50.

If the Customer or his entrusted person fails to show up at the scheduled time and as a result the delivery team fails to deliver or pick up, the said delivery or picking up shall be deemed unsuccessful and there will be a charge of HK$150.

Storage boxes provided to the Customer shall only be used for goods commissioned to the Company for storage. The Customer shall make an appointment for picking up the storage boxes within seven days of the Company’s initial delivery of empty boxes. When the Company picks up storage boxes, the Customer must return all storage boxes that have been delivered to the Customer before.

If the Customer keeps empty storage boxes for over 7 days, the Company shall collect a fee from the Customer and consider the same as being stored at the storage facilities of and by the Company.

If any storage boxes are lost, the Company will charge the Customer a fee of HK$200 per storage box.

If the waiting time for picking up any storage boxes or goods exceed 20 minutes, the Company reserves the right to make other arrangements for picking up and charge the Customer HK$35 for an unsuccessful pick-up.

If the Customer wishes to keep empty storage boxes, the Company will charge the Customer HK$200 per storage box.

If the Company picks up packed storage boxes at the scheduled time and the Customer returns empty storage boxes and ends up having no goods or storage boxes stored with the Company, the Company will charge the Customer a cancellation fee of HK$200.

Restrictions

the Customer shall not

Use services in any unlawful or fraudulent way, for any unlawful or fraudulent purposes, or to achieve any unlawful or fraudulent outcome.

Without prior written consent of the Company, re-authorize or transfer any services to a third party, or in any way or for any reason represent the Company.

Attempt to interrupt or destroy services, website or, any servers or networks used or connected on the website, or access to the aforementioned servers or networks without authorization.

Insurance

The Company is covered by third party insurance. The insurance policy only covers fire, flood, and theft.

If there are losses as a result of the aforementioned incidents, the Company shall file a claim with the insurance company direct. Upon receiving indemnity from the insurance company, the Company will pay it to the Customer. If the insurance company denies the claim, the Company shall not bear any liabilities to the Customer in relation to any insurance coverage.

The maximum insurance coverage is up to HK$2,500 per each storage box that contains goods and/or goods. The coverage include:

Transporting storage boxes that contain goods to the storage facilities of the Company or to the designated address by the Customers;

Storing storage boxes that contain goods at the storage facilities of the Company.

Where the Customer suffers a loss and thereafter accepts all or part of reimbursement/compensation from the insurance company, the Customer thereby waives the subrogation right for losses entitled by his insurance company against the Company and its agents.

Limitation of Liabilities

Under no circumstances shall the Company be responsible or liable for any damages or losses that are not within the Company’s insurance coverage as prescribed in Article 6 of this contract.

The Customer confirms that the Company does not have any knowledge about the value of the goods stored at our facilities. The Customer shall be responsible to pay to insure their goods.

The Customer confirms and agrees that he shall fully assume risks associated with when using the website or any services of the Company. The Company shall not be responsible or liable for any direct or indirect damages arising from the use of the website of the Company or misunderstanding of the content thereof.

The Customer shall be responsible for inspecting sealed storage boxes for any goods upon their return from the Company and confirm whether they are damaged or not. If there are any damages, the Customer shall notify the delivery staff of the Company immediately. The Customer shall agree and authorize the delivery staff of the Company to take photographs of the items and storage boxes. If the Customer is in the opinion that any items are missing or damaged, he should notify the Company within 2 working day of delivery. The Company reserves the right to inspect the storage boxes and goods as well as to take photographs of the alleged damages or losses before filing an insurance claim. If the Customer refuses the inspection or photograph taking, the Company shall not be liable for any losses or damages to any items or goods.

The Customer shall be responsible for packaging the storage boxes with goods and goods properly and taking adequate protective measures that are reasonably necessary for storage. The Company shall not be liable for any losses, delivery errors and damages arising from improper or lack of packaging or protective measures, deteriorations and changes to the goods over time, the fragility of the items stored as to the Customer’s decision, defects of any goods, or any confiscation or seizure of any goods due to legal reasons.

The Company’s aggregate liability for each storage box or good shall not exceed the insurance coverage of HK$2,500 (whether or not the claim is accepted by insurance). If a claim is made, we reserve the right to request for evidence concerning the losses of or damages to the goods as well as the proof of replacement costs or original costs thereof.

Termination

The Customer may terminate this Agreement by requesting for return of his goods stored in the storage boxes at any time provided that all outstanding fees are paid to the Company.

The Company may terminate this Agreement at any time as it sees fit but shall give the Customer a written notice of at least 30 days in advance. Under such circumstance, the Company shall return any prepayment of monthly fees (if any), arrange the goods to be returned to the registered address of the Customer, with the relevant costs borne by the Company.

If the Customer violates the terms in this Agreement, the Company shall have the right to terminate this Agreement by giving a five-day notice to the Customer without any compensation. The Customer shall pay the storage fees and all related fees payable immediately and arrange to retrieve his stored items. The Company shall also reserve the right to seek recovery for all the losses from the Customer as a result the breach of the Agreement.

Intellectual Property

The Company shall reserve the ownership of various intellectual property rights relating to this website and services, including all the applicable copyrights, trademarks, and other property rights.

Privacy

The Company shall only use the personal data of the Customer according to the Privacy Policy of the Company. The Privacy Policy of the Company is available for review at any time on this website. Please take some time to review the Privacy Policy as it includes important terms that are applicable to the Customer and the handling of the Customer’s information.

To provide prompt and effective services, the Company may use location services. Information collected by the Company by the use of the aforementioned location services shall be collected and kept according to the Privacy Policy of the Company. Upon acceptance of the terms of this Agreement, the Customer also agrees to the use of location services by the Company.

Subcontract and Transfer

The Company may subcontract, assign or transfer any or all rights and obligations under this Agreement to a third party or an agent at any time without consent of the Customer.

This Agreement shall be equally binding on the Customer’s representative and successor.

12. Indemnity

The Customer agrees to indemnify, defend and hold harmless the Company and its staff, agents, suppliers, and directors for all the claims, liabilities, damages, costs, fees, losses and legal fees arising from any breach of agreement by the Customer. This term shall also apply to any other liabilities arising from the Customer’s use of this website or services or the use of this website or services by any other entities under the Customer’s account.

Notice

Any notices from the Customer to the Company shall be made in writing through emails to support@chubbox.com.hk.

Disclaimer

The Company provides the website in its current state available, including all errors therein. The Company does not guarantee that there will be no error or interruption when using this website or that any defects may be rectified.

The Company will provide services with reasonable care according basically to the requirements under this Agreement. The Company does not make any other undertaking or guarantee for its services.

Force Majeure and Severe Weather

The Company shall not be responsible or liable for any failure or delay to provide services due to force majeure.

Force majeure refers to unforeseen circumstances beyond the reasonable control of the Company, including but not limited to war, threat of war, terrorist activities, strikes or any industrial actions, riots, fire, storms or any other natural disasters, failure of telecommunication networks, power failure, transportation, road closure, accidents, or any other unforeseen circumstances.

To avoid ambiguity, when the red or black rainstorm signals or typhoon signal no. 3 or above is hoisted, it shall be deemed as force majeure. Under such circumstances, all services and deliveries shall be cancelled immediately. Services shall be resumed under safe circumstances as soon as possible after the aforementioned signals are lowered or cancelled.

If force majeure occurs, the Company shall try its best to contact the Customer as soon as possible and take all reasonable measures to minimize the impact on its services.

Miscellaneous

The Company shall reserve the right to amend the terms and conditions of this Agreement from time to time. For each purchase of the services of the Company, the Customer shall be responsible for reviewing the terms and conditions of this Agreement. The latest version of this Agreement is available at www.chubbox.com.hk. The continuous use of the Company’s services shall be deemed as a continuous acceptance to the latest version of this Agreement. If the Customer does not accept any changes to this Agreement, the Customer may ask the Company to terminate any services of the Company.

The Company shall reserve the right to make the final decisions regarding any disputes.

If any terms or part of any terms of this Agreement, under any circumstances and under the disclaimer, are held void, or in case of failure in reasonable review thereon, the said terms shall be deemed repealed as if the said terms have never been included under this Agreement, provided that this does not affect the other terms in this Agreement.

The Customer shall file a legal action with a court within six months of discovery of the losses or damages; otherwise, the Company shall not be liable for any claims for losses or damages to any related items, items stored, and devices. In case of failure to file a claim within the said time limit, it shall be deemed that the Customer agrees to waive all his rights to file a claim or seek compensations for the losses or damages from the Company.

This Agreement shall be governed and interpreted in accordance with the laws of Hong Kong. The parties to the Agreement agree that the courts of Hong Kong shall be the only forum that has jurisdiction over any matters arising from or in connection with the terms hereunder or that any part therein constitutes any other agreements. The Customer hereby agrees to submit and be subject to the ruling of the courts of Hong Kong for all disputes arising from and in connection with this Agreement. The Customer hereby further waives irreversibly its contentions that Hong Kong is not a location of his convenience, and agrees irreversibly that Hong Kong is a location of his convenience with respect to any proceedings brought for any matters arising from or in connection with this Agreement. The parties to this Agreement further agree that if either party, in relation to this Agreement, brings any legal action to a court outside Hong Kong, the said party shall pay for all fees and costs incurred by the other party for seeking to keep or transfer to Hong Kong as the venue for the legal action, or for the engagement of legal representative for seeking to withdraw from or defend in the action.

If there are any discrepancies in meaning between the English and Chinese versions of this Agreement, the English version shall prevail.