I have been working at Frontier Communications full-time (More than 5 years)

Doesn't Recommend

Negative Outlook

Disapproves of CEO

Doesn't Recommend

Negative Outlook

Disapproves of CEO

Pros

Good Benefits and good co workers (non management)

Cons

Management, No advancement, having to lie to customers on a daily basic

Advice to Management

If you want happy employees, make changes within the center. Stop giving bonuses to those who do not deserves. The ones who are answering the calls are the ones who deserves the bonuses. We are the one being cussed out from customers than being told by management that we are still are not good enough!

I have been working at Frontier Communications full-time (More than 10 years)

Doesn't Recommend

Negative Outlook

Disapproves of CEO

Doesn't Recommend

Negative Outlook

Disapproves of CEO

Pros

No pros other than the PTO time that is given but you will not have time to use. On a personal level, te location is close to home so there is not a far commute.

Cons

The company needs an entire overhaul. There are too many executives and not enough workers to do quality work. And as with every other year, workers were laid off again in the last quarter. There is no work life balance what so ever. Raises are slim. No bonuses. No incentive given.