Truly Agreed, 2015

136.380. [1. The director of revenue shall establish
or designate within the department of revenue the "Office of
Taxpayers' Ombudsman". Such office shall be available to answer
taxpayer questions and help solve taxpayer grievances. The telephone
number, facsimile number and address of the taxpayers' ombudsman
shall be disseminated to the general public as required in subsection
2 of section 136.355. Such office shall be created from existing
personnel or can be staffed from appropriations made for such
purpose. 2.] Any employee
of the department of revenue which communicates with an individual
taxpayer either in writing or by telephone shall provide the
taxpayer with an identifying number associated with the employee.
The director may develop the identifying procedure by policy.