We are on BMC Remedy 9.1.03 on one of our Environment with Oracle as DB and Windows as OS.

We had couple of access issue with LDAP and Admin users and BMC suggested to upgrade to 9.1.03 Patch001 so went ahead and issue was still prolonged for longer than a month.

Then BMC suggested to Upgrade/Reinstal RSSO,so we are right now on RSSO 9.1.02 and with few of the configuration changes and working with BMC we had resolved the login issues but now we see that all our consoles(Incident/SRM.....) are missing the look/customization we had ...

Did anyone experience or do we have anyone who can let us know what might have went wrong to get this look different.

Attaching the screen capture of Environment with issues on the console.

Hi, maybe the navigator is not able to load this images from the current folder. Can you enable the Internet Explorer debug mode (pressing F12 key) and watch if there is an error showed in the console?