FAQ and contact

Possible answers for: Excess baggage

My baggage is too heavy / too big. What do I do?

We will be pleased to transport any baggage that is too heavy or too big for you for an additional charge for each route. You will find a summary of the charges under
Additional baggage.

Can I take musical instruments as hand baggage?

Provided your musical instrument does not exceed the dimensions or weight of a standard item of hand baggage, you can take it with you without registering it first.
An additional seat needs to be booked for musical instrument that exceed the dimensions or weight for hand baggage. Please note:
You cannot complete a special booking for an additional seat online. Book the seat for your musical instrument along with your own ticket through your travel agent or sales office.
Please note that the dimensions of the seats and the aircraft type will determine whether it can be transported in the cabin.
If your musical instrument exceeds these dimensions, you cannot take it in the cabin with you, but will have to check it in as hold baggage. Your sales office will be able to provide you with further information.
The price for the additional seat is the same as for the current ticket.

Where can I register excess luggage?

If your luggage exceeds the free baggage allowance you can register and prepay for it until 72h prior to departure. Options