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Description

GoToAssist Remote Support is an online tool that allows IT staff to provide technical support by remotely accessing and controlling users' computers and mobile devices.

This offer provides access to a 50 percent discount on a one-year subscription for new GoToAssist users at GetGo's current rates. After you request this offer through TechSoup, you'll pay GetGo directly for the discounted subscription. See the Details and Service Costs tab for more information.

Benefits for Organizations

If you have dedicated IT staff, you can use GoToAssist Remote Support to

Cut travel costs when supporting remote users

Improve security by upgrading devices when users aren't present

Reduce time spent on routine repairs and upgrades

Major Capabilities

Service Desk integration: Remote Support is one of two modules that comprise GoToAssist. The GoToAssist API allows you to share data between the two modules and with external applications.

Live support: Your IT technicians can connect with and support up to eight live users at a time. Both users and technicians can chat and share their screens with each other.

Remote access and control of unattended computers: An IT technician can support remote computers and servers without an end user present for emergency work or routine maintenance. The end-user will need to first install GoToAssist software in order for IT staff to connect to it.

Team-based support: The web-based Management Center allows you to set up multiple technicians, assign permissions, and specify which unattended computers and devices they can access.

Mobile devices: IT staff members can remotely access and support mobile devices. They can also use GoToAssist on an iPad or Android mobile device to remotely access and support other computers.

Support

This offer includes phone and email support and access to online help files, training videos, and user guides 24 hours a day, seven days a week.

Choose Carefully

The administrative fee for this product is not refundable, and the product cannot be exchanged.

Obtaining This Product

When TechSoup approves your donation request, we will send a message to your organization email address with instructions for obtaining and activating this product.

Details and Service Costs

This offer provides access to a 50 percent discount on a one-year subscription for new GoToAssist users at
GetGo's current rates. After you request this offer through TechSoup, you'll pay GetGo directly for the discounted subscription.

This discounted subscription offers three tiers of Remote Support service, depending on the number of IT technicians that need to provide support.

One technician who can support 100 unattended machines and host unlimited live sessions

Two technicians who can support 200 unattended machines and host unlimited live sessions

Three technicians who can support 300 unattended machines and host unlimited live sessions

IT staff members can connect to an unlimited number of live sessions, but only eight simultaneously. Depending on which tier you choose, you can register up to 100, 200, or 300 unattended computers to access through the GoToAssist interface.

After the initial one-year period ends, GetGo will automatically renew the subscription at a discount of 50 percent off the retail price unless you choose to cancel.

Additional Services

GoToAssist consists of two modules: Remote Support and Service Desk. TechSoup also offers
Service Desk. See the
GetGo restrictions for more information.

Existing Subscribers Ineligible

You can request this offer only if you do not already have a paid GoToAssist subscription.

Previewing GoToAssist

If you've participated in a free GoToAssist trial, you'll need to create a new account using a different email address to receive this discounted subscription. Trial accounts cannot be converted to accounts obtained through this offer.

Credit Card Required

GetGo requires a valid credit card number to pay for your discounted service and for automatic renewals.

Rules, Eligibility and Restrictions

Quantity: Organizations may request access to discounted rates for all of the following. These limits apply to the lifetime of the organization, not a fiscal year.

One discounted GoToAssist Remote Support subscription

One discounted GoToAssist Service Desk subscription

An unlimited number of discounted GoToMeeting subscriptions

An unlimited number of discounted GoToMyPC subscriptions

An unlimited number of discounted GoToTraining subscriptions

An unlimited number of discounted GoToWebinar subscriptions

Budget:

Organizations with annual operating budgets of $5 million or less are eligible for receive access to discounted rates for GoToMeeting, GoToMyPC, and GoToTraining.

Organizations with annual operating budgets of $10 million or less are eligible for access to discounted rates for GoToWebinar, GoToAssist Remote Support, and GoToAssist Service Desk.

Nonprofits and libraries only: Products in this program are available only to qualifying nonprofits with 501(c)(3) designation and to public libraries. Public libraries must either have valid 501(c)(3) nonprofit status or be listed in the Institute of Museum and Library Services (IMLS) database.

Organization types: The following organization types are not eligible to request products in this program.

Mutual organizations

Employee or membership benefit organizations

Organizations that support political parties or candidates

Advocacy groups

Booster clubs

Some other organizations

Existing customers: Organizations that already have subscriptions to GetGo products are not eligible to renew those subscriptions with products in this program.

Terms of service: Organizations that request GetGo products must agree to any applicable terms of service.

Anti-discrimination policy: Organizations that advocate, support, or practice discrimination based on age, ethnicity, gender, national origin, disability, race, size, religion, sexual orientation, or socioeconomic background are not eligible to participate in this program. Organizations must be willing and able to attest that they do not discriminate on any of these grounds in order to receive products in this program.

Case study: Recipient organizations must be willing and able to provide information to GetGo for the purposes of creating a case study or testimonial on this program.

Product distribution:

Products will be distributed under this program to qualifying organizations only, not to individuals.