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This course covers key terms and concepts, including the first steps in designing and building a database.

Access 2013 Basics Part 2 - WBT

This course addresses table relationships, including the different types of relationships and how to build each one.

Access 2013 Basics Part 3 - WBT

The course addresses queries and their creation, including types of queries, criteria, joins, and intermediate tables.

Access 2013 Read Only Queries - WBT

This course shows you what to do when you can't change the data returned by a query. It addresses the most common causes and solutions to deal with this problem.

Access 2013 Making the Switch to 2013 - WBT

This course covers the differences in Access 2003 and Access 2013, including how to create and manage new files, using files from previous version, etc.

Access 2013 Stop Query - WBT

This course shows you how to make a parameter query stop asking for input. It also addresses the problems found in expressions.

Access 2013 Query Criteria - WBT

This course shows you how to filter your date by using criteria, including adding criteria to queries, using AND and OR logic, logical operators (like IN and BETWEEN), and wildcards.

Access 2013 Parameter Criteria - WBT

This course shows you how to use parameters to filter your query. It also shows you how to add parameters to your queries so they ask for your input before they run.

Access 2013 Update Query - WBT

This course shows you how to change data safely by building update queries.

Access 2013 Date Criteria - WBT

This course covers how to use date criteria in queries, including calculated fields, DateDiff, DateAdd, etc.

Adobe - WBT

Adobe PS Adjust Colors - WBT

This course shows how to adjust the colors in a layered composition using the Color Balance, Hue/Saturation,
and Brightness/Contrast adjustment layers. Also, how to resize the layers panel.

Adobe PS Brightness Contrast - WBT

This course shows how to correct the brightness and contrast of an image using editable adjustment
layers. The video demonstrates how to resize image thumbnails and adjust vibrance and saturation.

Adobe PS Crop an Image - WBT

This course shows how to crop and rotate images using the Crop tool. The video also reviews the angle
of rotation with the Rotate View tool.

Adobe PS Developing Raw Photographs - WBT

This course shows how to develop raw photographs using Adobe Camera Raw. The video will navigate
through the raw panels, adjust the Temperature and Tint sliders, and use the White Balance tool.

Adobe Photoshop Getting Photos - WBT

This course shows how to use the Photo Downloader Utility included with Photoshop. The video also
demonstrates how to retrieve images from a digital camera, organize photos on a hard drive, and name images.

Adobe PS Resize an Image - WBT

This course shows how to resize an image using the Size command, print an image at a certain size,
change the pixels inside the image, email images, and post them on the web.

Adobe PS Retouch Blemishes - WBT

This course shows how to retouch blemishes using the Healing Brush and the Patch Tool. The video
displays how to set a source point, clone areas, and paint over scars, pimples, and age spots.

Adobe PS Select Portions of Images - WBT

This course shows how to select one portion of an image. The video displays how to use the Magic
Wand, Brush, and Move tools to perform independent edits.

Adobe PS Sharpen Details - WBT

This course shows how to sharpen the detail inside an image, use the Smart Sharpen filter to exaggerate
the difference between light and dark pixels, and create a sharp edge.

Adobe PS Working with Layers - WBT

This course shows how to work with layers in Photoshop. The video uses the Color Range command and
inverts images. The learner is also shown how to jump an image to an independent layer.

Adapting to Change - WBT

Change is seldom easy. Unfortunately, though, the only thing that is constant is change. Change happens in every aspect of our lives and we
often have little to no control over what happens. We do, however, have a choice as to how we deal with change. This course will give you strategies to help you deal with, accept, and ultimately, thrive during the change process. Upon completion of this course, you will be able to: discuss the drivers and types of organizational change, describe the stages of change, recognize how change affects individuals, and apply strategies to thrive personally during the change process.

Adult Learning Principles - WBT

Whether you are facilitating a class or just training a new employee, considering the needs of your learner is crucial to the success of both you, as the trainer, and the learner. This course explains the basic principles of adult learning and offers practical tips for meeting the needs of those you may be training. A downloadable job aid that summarizes the principles and offers application techniques is available under Resources in the course. For the final assessment, you will participate in a classroom simulation that offers you opportunities to apply different strategies.

Benchmarking Basics – WBT

This course is designed to help you discover new ways to stay at the top of the competitive high-performance chain by providing you with a basic
understanding of benchmarking and the process involved in using benchmarking to increase performance.

Building Trust - WBT

One of the most important and valued characteristics of a well led team or organization is trust. Gaining the trust of those you supervise
is vital to your success. Trust may take some time and effort to earn, but it can be destroyed in an instant by careless or thoughtless actions.
This course is designed to help the supervisor gain, maintain, and if necessary rebuild the level of trust within his or her team.

Business Writing - WBT

This course provides users with information on how to form and deliver effective business writing
communications. It is intended for all state employees.

Change Management – WBT

Change is difficult, especially in organizations. Any type of change upsets the established "norm" and creates an adjustment
period for those involved. Organizations cannot change unless people change. As a leader, if you want to facilitate change in your area,
having a vision for change is not enough. You need to understand people. This course will give you strategies to help you implement,
manage, and sustain change within your area. After completing this course, you will be able to explain the basic principles of change
management, determine strategies for implementing change initiatives, apply change management strategies to sustain change initiatives,
and utilize the principles of change management to facilitate change initiatives.

Civil Service Essentials for Supervisors - WBT

This course provides users with information about the history of Civil Service, the supervisory role within Civil Service,
and the importance of political activity rules. Intended for state supervisors in Supervisory Group 1.

Common Myths That Affect Good Supervision - WBT

This course examines a number of harmful, common myths that exist in the state government workforce.
The course deconstructs these myths, and offers specific management techniques to correct behavior resulting from these
false beliefs. Intended for state supervisors in Supervisory Group 1.

Communicating Top Down Messages - WBT

This course discusses strategies for effectively communicating within the chain of command. Specifically
designed for leaders and supervisors, this course teaches strategies for delivering top down communication.

Communicating within the Chain of Command - WBT

This course discusses strategies for effective communication within the chain of command. After you
complete this course, you will be able to: Explain the advantages and disadvantages of Vertical Communication, Apply strategies
for effectively communicating information to subordinates, Apply strategies for effectively receiving information from supervisors,
Customize information for specific audiences by adapting your communication style.

Conducting Effective Meetings - WBT

Meetings are an important part of a successful work environment. Without meetings, everyone would not be able to
have the same common goal or work out important issues. Meetings, if not handled correctly, can quickly bring a group to chaos
or be a complete waste of time. However, when conducted the proper way, meetings can be the key component in effectively
communicating with your group and can motivate them to perform better. You will learn how to prepare and conduct a meeting,
apply leadership skills to organize and run a meeting, and use strategies to control difficult participants and keep a meeting on task.

Conflict Management - WBT

This course provides you with a basic understanding of conflict
management. While taking this course, you will learn about the areas of
conflict, how conflict affects you and others, and what conflict
management style you most often use. This course also provides you with
a Conflict Resolution Model that can be used as a guide to help you
manage and resolve conflicts as they arise.

Court Etiquette - WBT

This course will enhance your knowledge of court etiquette and help you develop your skills, so you can efficiently and effectively represent your agency and yourself.

CPTP Interpreting Min Quals - WBT

This course will instruct participants on how to interpret minimum qualifications for education and
experience when reviewing state job applications.

Creating PPT Presentations - WBT

This course addresses 2007, 2010, 2013, and 2016 PPT versions. Create slides and add text. Choose a slide layout, insert a picture, and apply a theme. Change the size and position of slide elements. Format pictures, shapes, and other slide content.

Critical Thinking - WBT

This course covers the basic process of critical thinking that can be used for any area, issue, or question you may be addressing. It also discusses fallacies of thinking that you may encounter. Upon completion of this course, you will be able to define critical thinking, analyze information needed to work through issues, use the critical thinking process to solve problems, and recognize fallacies in your thinking.

Cubicle Etiquette - WBT

Working in an open space can be challenging. Constant distractions, lack of privacy, and frequent interruptions can negatively impact your performance (and your sanity). While you cannot control your coworkers, this course can help you become a good neighbor and reduce stress in the environment for both you and your coworkers. Upon completion of this course, you will be able to rate your own behavior in terms of cubicle etiquette and avoid behaviors that are disruptive in your work environment.

Customer Service 2: Customer Relationship Management - WBT

This is the second course in this series which shows you how to use the 4 steps in the customer interactions cycle to manage customer relationships and provides
the opportunity for realistic scenario practice.

Customer Service 3: Crisis Prevention Techniques - WBT

This course teaches you simple techniques to get through even the worst customer service interaction with confidence. Many of these techniques are similar to those used by first responders, police officers, and therapists who are regularly exposed to potentially unfavorable situations.

Customer Service Overview: Creating a Solid Foundation - WBT

Customer Service Overview: Creating a Solid Foundation is the first in this series, and is designed to give the learner a clearer understanding of what customer service is, why customer service
is important, who customer service affects, and the customer’s most basic needs. This course is not only designed to benefit employees who
directly work with customers but also to assist in providing learners with best practices for working with other employees in their and other
agencies. A downloadable Customer Service Guide e-book that recaps all of the course’s main points is available in the resources attached to the
course. This course uses adaptive testing – the test changes with each answer given – within a realistic scenario that requires the learner to take
a customer call using skills learned in the course and provide the customer with a positive solution.

Dealing with Difficult People - WBT

This online course examines the facets of dealing with difficult people including motivators, behaviors,
and tips.

Decision Making - WBT

The average adult makes over 30,000 decisions a day. Each of these decisions drains your time, energy, and willpower.
Knowing how to make decisions effectively and efficiently can help you maintain your reserves and boost your confidence.
This course presents a real-life problem and allows you to work through a 4-step decision-making process to solve it.

Delegating Effectively - WBT

This course provides tips and techniques designed to help you improve your ability to delegate. After the completion of this course you will
be able to recognize the benefits of delegation, identify tasks appropriate for delegating, understand how to assign, communicate, and monitor a delegated task to
ensure success, recognize and avoid micromanaging and taking back work, and identify and assign the levels of delegation to appropriate tasks.

Designing Engaging Visuals - WBT

Designing visuals requires combining elements of communication and art. As instructional designers, your visuals should communicate material in a way that
facilitates learning. While you don’t have to be a famous artist to create engaging visuals, it helps if you think like one. This course will help you use some
of the elements and principles of design to create effective visuals that are easy to understand, visually relevant, and aesthetically appealing.

Developing Effective Teams 1 - WBT

Communication is made up of a variety of different aspects and impacts your professional and personal lives daily. This course will help you
to recognize each feature of communication and will provide you with tips to help you reach maximum communication potential. Having an understanding of and practicing
these communication basics can improve your team’s cohesion and increase productivity.

Developing Effective Teams 2 - WBT

Much of your personality is based on personal preferences. You may be aware of some of these preferences, but you may have some blind spots that limit
your self-awareness. This course will help you identify your personality preferences as well as the preferences of your team members. Understanding these
preferences can help you understand your personality, improve your relationships, and increase your team’s productivity.

Diversity 2016 - WBT

Each person brings a different talent and perspective to the workforce.
When we are truly able to pass and knock down the barriers of diversity,
we can leverage each person's talent and produce the best quality of
work that will increase productivity, decrease conflict, and build
relationships. This course will raise your self-awareness to barriers
you may be facing and help you achieve your optimal potential by
enriching your workplace with creativity, positivity, and harmony.

DSCS Workplace Harassment - WBT

This course establishes the department’s policy on prohibition against harassment, sexual harassment, and discrimination.
Upon completion of this course, you should recognize engagement by any State Civil Service employee in any form of sexual harassment,
intimidation or unlawful discrimination is strictly prohibited and will subject the employee to appropriate disciplinary action, up to
and including termination.

Email Etiquette - WBT

With technology increasingly becoming the key source of communication, it is important to know the most efficient ways to communicate effectively, timely, and appropriately. In this course, you will learn about e-mail etiquette - the code of behavior used to create a proper e-mail - particularly as it pertains to e-mails in the workplace. Upon completion of this course, you will be able to apply guidelines for writing professional e-mails, respond appropriately to e-mails received, and format your e-mail using general business standards.

Emergency Preparedness - WBT

This course is designed to assist you in developing a plan of action so that you and your family are prepared to respond to a potential disaster. Upon completion of this course, you will be able to recognize various types of potential emergency events you could face in Louisiana, implement standard steps and take action in the event of various types of disasters, create a personal emergency plan to be used in the event of a disaster, and assemble a disaster supply kit.

Emotional Intelligence I - WBT

Emotional intelligence is the foundation for many traits needed in today’s workplace. Success depends, in part,
on your personal qualities - such as initiative, creativity, empathy, and adaptability - and your ability to build relationships.
This is especially true for people in leadership positions: leaders are judged by how well they handle themselves and their employees.
This course will help you discover your personal and leadership strengths. It will also help you identify areas where you can develop as a
leader and an individual. Upon completion of this course, you will be able to: explain emotional intelligence, evaluate your own level of
emotional intelligence, apply strategies to improve self-awareness, use techniques to manage your own emotions, implement methods to
increase your self-motivation.

Emotional Intelligence II - WBT

To lead in today’s world, one must possess Emotional Intelligence. Leaders are judged by how well they handle themselves and their employees.
Focusing on the social competencies, this course will help you increase your social awareness, effectively manage your relationships, and improve
the emotional intelligence of your team. The CPTP course, Emotional Intelligence 1: Personal Competence, focused on self-awareness,
self-management, and self-motivation. This course builds on those practices and applies them to interpersonal situations. Upon completion of this
course, you will be able to explain social competence and its role in the workplace, apply practices to increase your social awareness, use
techniques to improve your relationship management, and implement strategies to improve collaboration and teamwork.

Ethical Leadership - WBT

This course covers the basics of ethical leadership and is designed to assist in determining possible unethical actions and recognize
the differences between ethical and compliance questions. After completion of this course, you will be able to discuss the differences between
ethics and compliance, summarize the sources of ethical behavior, recognize the supervisor’s responsibility to model ethical behavior, and
describe possible ways to deal with unethical people.

Excel - WBT

Excel 2013 Add Numbers - WBT

In this course you will learn how to add numbers in Excel 2013 with formulas, functions and buttons.

Excel 2013 Add Time - WBT

In this course you will see that in Excel 2013 you can add and subtract time like you do other numbers, allowing the user to track time used in project, etc.

Excel 2013 Advanced IF Functions - WBT

This course teaches how to do complex IF functions in Excel 2013. This includes using IF with AND and OR, and other advanced functions.

Excel 2013 Array Formulas - WBT

This course will introduce you to array formulas which are used to generate single and multiple results in various calculations.

Excel Average Group of Numbers - WBT

This course will show you how to obtain the averages or weighted averages of numbers in column or rows, and show you the functions used to find averages of numbers that are not in columns or rows.

Excel 2013 Basic Math - WBT

In this course you will learn how to add numbers in Excel 2013 with formulas, functions and buttons.

Excel 2013 Create Chart - WBT

In this course you will see how to create charts that will visually better represent your data highlighting different data groups in different ways.

Excel 2013 Create Your 1st Workbook - WBT

This course will introduce you to Excel 2013 and show you how to accomplish everyday tasks.

Excel 2013 Drop Down Lists - WBT

This course will teach you how to use and manage drop down lists within Excel 2013, making your worksheets easier to use by others and more efficient.

Excel 2013 PivotTables - WBT

PivotTables and Pivot Charts are tool that allow you to analyze data in Excel 2013. This course will teach you what they are and how to use them.

Excel 2013 VLOOKUP - WBT

In this course you will learn how to use VLOOKUP to located specific data in a large spreadsheet or in a group of spreadsheets with a workbook.

Excel 2013 Use Auto Fill - WBT

In this course you’ll see how to use auto fill, and a new feature for 2013, Flash Fill to make corrections over the entire spreadsheet, and save a great deal of time and effort.

Excel 2013 Use Conditional Format - WBT

In this course you’ll learn how in Excel you can set conditional formatting to help differentiate data, such as with color.

Excel 2013 Working Macros - WBT

This course will show you how to automate repetitive functions using the Excel macro recorder.

Excel 2010 Basic Chart - WBT

After completing this course you will be able to: create a chart, makes changes to a chart after
you create it, understand basic chart terminology.

Excel 2010 Conditional Formatting - WBT

After completing this course you will be able to: make data stand out by applying conditional formatting
to cells, decide which type of conditional formatting to apply, clear conditional formatting from cells, make your own conditional
formatting rules.

Excel 2010 Create Formulas - WBT

Use Excel to add, divide, multiply, or subtract. Learn how to write formulas and use math operators
so that Excel calculates them the right way. Write formulas that can automatically update results when values change, or
when you copy a formula to another location. Know the different types of cell references and when to use them when you copy
formulas: relative, absolute, and mixed. Create formulas with functions to add numbers, calculate monthly payments, and
capitalize proper names.

Excel 2010 Create Macros - WBT

Create a macro by using the Macro Recorder. Run the macro that you recorded. Make some minor changes
to the macro by using the Visual Basic Editor in Excel. Save the macro to your personal macro workbook and assign a button
to it.

Excel 2010 Create Spreadsheet - WBT

Create a new spreadsheet. Add, subtract, multiply, and divide in a spreadsheet. Enter and format
column titles. Let Excel fill in some information for you. Add or delete columns, rows, and spreadsheets. Keep column titles
in sight as you scroll down a spreadsheet. Select some printing options.

Figure out the monthly payments to pay off a credit card debt. Figure out monthly mortgage payments.
Find out how much to save each month for a dream vacation. Find out long it will take to pay off a personal loan. Figure
out a down payment. See how much your savings will add up to over time.

Enter VLOOKUP arguments in a formula. Use VLOOKUP to find values in Excel lists or tables. Avoid
VLOOKUP errors.

Family Medical Leave Act - WBT

This course provides a basic overview of the Family Medical Leave Act
(FMLA). The information provided in this course comes directly from the
United States Department of Labor. After completing this course, you will be able to define FMLA, explain FMLA eligibility requirements, and summarize ways in which FMLA entitlement can be used.

FLSA - WBT

This course is an overview of the Fair Labor Standards Act designed to give the state employee a basic understanding of their rights and obligations under the law. After completion of this course, you will be able to explain the basics of the FLSA, explain overtime compensation as it applies to the FLSA, and contrast the differences between the nonexempt and exempt employee as it applies to the FLSA.

Grammar - WBT

This course examines different areas of grammar including: capitalization, compounding, parts of
speech, sentence structure, subject and verb agreement, which vs. that, and who vs. whom.

Hazard Communication WBT

Whether you work in an office or in the field, you encounter potential safety hazards every day. Being mindful of your environment and
understanding the safety protocols in place can help you avoid workplace accidents. This course will help you interpret safety data sheets
and other hazard communication measures, such as Globally Harmonized System (GHS) labels, you may encounter. This course was designed
specifically for DEQ, but the content is relevant for all employees. In addition to learning how to interpret a GHS label, you will be able
to explain the pictograms used to identify chemical hazards and how to use a safety data sheet (SDS) properly. Downloadable resources for this
course include a Guide to GHS Pictograms and a job aid on Safety Data Sheets.

Hiring and Retaining Top Talent - WBT

This course provides managers with tips for interviewing, on-boarding, and motivating employees. Intended for state supervisors in Supervisory Group 1.

How a Bill Becomes a Law - WBT

This course explains the various elements involved in the process by which a bill becomes a law.

HR Civil Service Department Overview - WBT

This course will identify the various divisions within State Civil Service and help learners understand
the functions of each division. INTENDED AUDIENCE: All Human Resources Professionals.

HR Civil Service Essentials - WBT

This course provides information about the history of Civil Service, the Human Resources role within
Civil Service, and the importance of political activity rules. INTENDED AUDIENCE: All Human Resources Professionals.

HR Common Myths - WBT

This course examines a number of harmful, common myths that exist in the state government workforce.
The course deconstructs these myths; and offers specific techniques to correct behavior resulting from these false beliefs.
INTENDED AUDIENCE: All Human Resources Professionals.

HR Documentation and Grievances - WBT

This course serves as a guide to documentation standards and procedures and a brief overview on grievances.
INTENDED AUDIENCE: All Human Resources Professionals.

HR Interviewing and Onboarding - WBT

This course provides HR professionals with tips for interviewing, orienting, and on-boarding new
employees. INTENDED AUDIENCE: All Human Resources Professionals.

This course will help you to identify those characteristics and principles that will allow you to become an inspirational leader. Upon completion,
you will be able to define inspirational leadership, identify the four characteristics of an inspirational leader, identify the eight parts of the
inspirational leadership model, and apply strategies to inspire your employees.

Interaction with Inmates - WBT

This course defines the responsibilities and procedures of employees in regards to employee interaction with prison inmates.
Upon completion of this course, you should understand the utilization of prison inmates, be aware of your responsibility as an employee, and be able to recognize prohibited inmate behavior.

Introduction to Project Management - WBT

This course provides an introductory overview to project management. It includes an overview of the
project management process and the role of a project manager in the project management process. This course is the first
in a series of five project management courses.

Leave Management - WBT

This course outlines the supervisor’s rights and responsibilities in managing employee leave. The
course covers various types of leave, and outlines requirements and obligations for each.

Lotus - WBT

LOTUS Notes Add an Attachment - WBT

This tutorial shows how to add an attachment to a Lotus Notes document.

LOTUS Notes Add a Calendar - WBT

This course shows how to add a calendar to your Lotus Notes calendar and set display options.

LOTUS Notes Add Graphics - WBT

This tutorial shows how to add graphics into documents, spreadsheets, and presentations.

LOTUS Notes Add a Signature - WBT

This course shows how to add a signature to all of the messages you send.

LOTUS Notes Archive Settings - WBT

This tutorial shows how to change archive settings for Lotus Notes mail.

LOTUS Notes Color Coding Mail - WBT

This tutorial shows how to color-code your mail by sender, to make it easier to scan your inbox.

LOTUS Notes Delegating Access - WBT

This tutorial shows how to let specified people open your mail and read your e-mails, calendar entries,
to do items, and contacts.

LOTUS Notes Delegating a Folder - WBT

This tutorial shows how to delete a folder in Lotus Notes (provided you have sufficient rights.)

LOTUS Notes Display as Conversation - WBT

This tutorial shows how to display e-mails and their replies as conversations.

LOTUS Notes Emptying Trash - WBT

This tutorial shows how to change preferences for emptying trash in Lotus Notes mail.

This tutorial shows how to move folders in their own mail file or an application.

LOTUS Notes: Notes 101 - WBT

This tutorial shows what Lotus Notes can do for you.

LOTUS Notes Out of Office Messages - WBT

This tutorial shows how to color-code your mail by sender, to make it easier to scan your inbox.

LOTUS Notes Outlook TO LOTUS Notes - WBT

This tutorial introduces Microsoft Outlook users to the Lotus Notes user interface and how to perform
familiar Outlook tasks in Lotus Notes.

LOTUS Notes Previewing E-Mails - WBT

This tutorial shows how to display an e-mail preview in the Notes sidebar.

LOTUS Notes Remove Meeting Invites - WBT

This tutorial shows how to automatically remove meeting invitations from the inbox.

LOTUS Notes Repeating Meeting - WBT

This tutorial shows how to schedule a repeating meeting, and describes the options for when and how
long the meeting will repeat.

LOTUS Notes Schedule a Meeting - WBT

This tutorial walks you through the options you have when scheduling a meeting.

LOTUS Notes Search Tips - WBT

This tutorial shows how to use the search feature in Lotus Notes 8.

LOTUS Notes Separate Windows - WBT

This tutorial shows how to open an e-mail in a new window.

LOTUS Notes Types of Tables - WBT

This tutorial shows how to create different types of tables in Lotus Notes.

Myths That Affect Good Supervision - WBT

This course examines a number of harmful, common myths that exist in the state government workforce.
The course deconstructs these myths, and offers specific management techniques to correct behavior resulting from these
false beliefs.

Organizational Dynamics - WBT

This course illustrates how organizational dynamics are influenced by individuals and their use (or misuse) of workplace
power and politics, as well as the existing organizational culture. When you complete this course, you will be able to: identify the types of power that
exist within the workplace, discuss the effects of workplace politics, recognize the symptoms of dysfunction in the workplace, apply solutions
to improve organizational health, explain organizational culture and its effects, and apply strategies for cultivating a positive organizational
culture.

Supervisor's Toolbox: Managing and Improving Work Processes - WBT

This course is designed to give supervisors a variety of tools to manage, analyze, and improve work processes. Seven different
tools are covered, including Process Mapping, Role and Responsibility Analysis, and the 5S method. Downloadable templates and other resources
are available for each tool to help supervisors apply these methods. This course uses adaptive testing – the test changes with each answer
given – within a realistic scenario.

Outlook - WBT

Outlook 2016 Collaboration Tips - WBT

Learn in Outlook how to create a poll by adding voting buttons to an email. The poll responses arrive in your Inbox and are tallied in a tracking view.

Outlook 2016 Format Images Text - WBT

You will learn to create custom signatures that can be automatically added to your email messages. Email signatures can include text, images, your electronic business card, a logo, or even your handwritten signature.

Outlook 2016 Manage Calendars - WBT

You will learn to switch between day, week, or month views, or change the start day and time of the work week to customize your Outlook calendar.

Outlook 2016 Manage Contacts - WBT

You will learn to keep track of everyone you communicate with by creating and editing contacts in Outlook.

Outlook 2016 Manage Meetings - WBT

Learn to schedule an appointment to let other Outlook users know when you're free, busy, tentatively busy, or out of office.

Outlook 2016 Manage To Do Lists - WBT

Learn to create, edit, and mark tasks as completed or delete a task.

Outlook 2016 Tips - WBT

You will explore methods beyond the basic steps that allow Outlook 2016 to work more productively for users.

Outlook 2016 Quick Start - WBT

Follow this guide to get up and running quickly with Outlook 2016.
With Outlook on your PC, Mac or mobile device, you can:
- Organize email to let you focus on the messages that matter most.
- Manage your calendar to schedule meetings and appointments with ease.
- Share files from the cloud so recipients always have the latest version.
- Stay connected and productive wherever you are.

Outlook 2016 Organize Emails - WBT

You will learn to use the Clean Up tool to remove redundant email
messages from your email folders.

Outlook 2016 Send Emails - WBT

You will learn to read and organize email messages in Outlook.

Outlook 2010 Automatic Replies - WBT

Create and send automatic replies if you use a Microsoft Exchange Server account. Create and send
automatic Replies if you don't have an Exchange account (you use a services such as Hotmail, Gmail, or your ISP's mail service).
Stop both types of replies (Exchange and other types of accounts). Create rules to help manage incoming messages while you're
gone.

Outlook 2010 Best Practices - WBT

Create a system for managing email effectively. Use email and tasks together to plan your work.
Schedule time in your calendar for maintaining your system.

Outlook 2010 Keyboard Shortcuts - WBT

Use the ALT key to access any button or command on the ribbon. Use the ALT key to access buttons,
check boxes, and menus in a dialog box. Use ALT key shortcuts in dialog boxes. Use other kinds of access keys, like F6.

Outlook 2010 Mailbox Management Part 1 - WBT

Switch between the predefined views that Outlook provides. Turn grouping on or off. Add or remove
columns in a view. Create custom views. Start and stop Conversations view. Use the Clean Up and Ignore commands. Undo a
cleanup or ignore operation.

Outlook 2010 Mailbox Management Part 2 - WBT

In this course, you will learn to install any updates needed to run Instant Search, use Instant Search to find messages and items in your mailbox, configure
Instant Search to look through your entire mailbox, use the Instant Search ribbon tab, turn on Search Folders, enter parameters for Search Folders, create a
custom Search Folder, and delete Search Folders.

Outlook 2010 Mailbox Management Part 3 - WBT

Create folders. Use punctuation marks and other characters to control the order of your folders.
Add folders to your Favorites in the Navigation Pane. Move and delete folders Create Outlook Data files (PST files). Create
folders in your PST files

Outlook 2010 RSS Feeds - WBT

Identify web pages and blogs that provide RSS Feeds. Subscribe to an RSS Feed. Synchronize Outlook
with your Feeds. Read RSS items in Outlook. Change settings, such as folder locations, for your Feeds. Use search folders
to filter out unwanted items. Remove an RSS feed from Outlook. Unsubscribe to a feed.

Outlook 2010 Signatures - WBT

Create a basic e-mail signature. Format the text in a signature. Add a hyperlink to a signature.
Add an image such as a corporate logo to a signature. Create signatures in the Outlook Web App. Convert a handwritten signature
into a graphic. Create a signature that uses a two-column layout. Use a signature template.

Outlook 2010 Tame your Inbox - WBT

Create and respond to messages more efficiently. Know at a glance who replied to whom, and when.
Always reply to the most recent message in a conversation. Choose the folder arrangement that works best for the task at
hand. Act on whole conversations at once.

Outlook 2010 Save Time with Templates - WBT

Create, save, and use an email template. Download and customize a readymade email template. Save
appointments or meetings, tasks, and contacts as templates. Share templates with others.

Performance Management for Executives - WBT

This course provides information regarding the state's classified workforce, the Performance Evaluation
System (PES), and taking hiring and correction actions in accordance with Civil Service rules. It is intended to satisfy
requirements mandated for appointing authorities under Legislative Act 377. Required Audience: Agency Appointing Authorities.

PES - WBT

PES Basics - WBT

This course provides all state employees, including employees, supervisors, and second level reviewers,
with information about the importance of a performance evaluation system and the history of performance evaluations within
the state of Louisiana.

PES Planning Process - WBT

This course covers the complete planning process utilized by the Performance Evaluation System (PES).
It consists of three separate but equally accessible earning paths for supervisors, employees, and 2nd Level Evaluators.

PES Evaluation Process - WBT

This course covers the complete evaluation process utilized by the Performance Evaluation System
(PES). It consists of three separate but equally accessible learning paths for supervisors, employees, and 2nd Level Evaluators.

PES Forms - WBT

This course provides PES forms users with directions for completing each step of the PES form. Also
included is a comprehensive demonstration of the Bank of Expectations web-based application. This course is intended as
a support tool for state supervisors using the State Civil Service provided form to complete the PES process. It is not
a part of the State Civil Service Commission mandated training requirement for PES training.

PowerPoint - WBT

PowerPoint 2013 Using Animation - WBT

This course goes into detail about how to use animations effectively in your presentation.

PowerPoint 2013 Avoid Rebuilding - WBT

This course shows you how to recycle presentations to create unique presentations.

PowerPoint 2013 Create Flow Chart - WBT

This course shows you how to create a flow chart in your presentation.

PowerPoint 2013 Sound Effects - WBT

This course shows you how to add sound effects to the transitions in your presentation.

PowerPoint 2013 Switch 2013 - WBT

This course explains the changes in PowerPoint 2013 from the previous version.

PowerPoint 2013 Slide Show Timing - WBT

This course shows you how to use slide timing to record the time for each slide in your presentation. It covers using the recorded times to advance the slides automatically.

PowerPoint 2013 Trigger Animation - WBT

This course shows you how to create a trigger to control an animated object within your presentation.

PowerPoint 2013 Using Videos - WBT

This course shows you how to embed and play videos in your presentation.

PowerPoint 2013 Watermarks - WBT

This course shows you how to use watermarks in your presentation.

PowerPoint 2013 Insert Bar Chart - WBT

This course shows you how to add and to customize a bar chart in your presentation.

PowerPoint 2013 Customize Slide Masters - WBT

This course explains how to create and to use slide masters to make editing your presentation easier.

PowerPoint 2013 Handouts - WBT

This course goes into detail about how to print effective handouts for your presentation.

PowerPoint 2013 Insert Line Chart - WBT

This course shows you how to add and to customize a line chart in your presentation.

PowerPoint 2013 Handout Masters - WBT

This course shows you how to change the settings for the handout master, which contains the master layout and properties.

PowerPoint 2013 Motion Paths - WBT

This course shows you how to design and to create motion paths within your presentation.

PowerPoint 2013 Insert Pie Chart - WBT

This course shows you how to add and to customize a pie chart in your presentation.

PowerPoint 2013 Print Slides - WBT

This course shows you how to print slides and other basic styles of handouts for your presentation.

PowerPoint 2013 Highlight Text - WBT

This course shows you how to highlight text, use your mouse as a laser pointer, and change the fonts in your presentation.

PowerPoint 2013 Presenter View - WBT

This course explains the basics of Presenter view so you can have a different view than your audience when presenting.

PowerPoint 2013 Animate Pictures - WBT

This course shows you how to animate objects - including text, pictures, shapes, etc. - to enhance your presentation.

PowerPoint 2013 Backgrounds - WBT

This course will help you enhance your presentation by adding color, textures, pictures, etc. to your PowerPoint. It also covers how to customize your colors and use your design elements effectively.

PowerPoint 2013 5 Steps Better PowerPoint - WBT

This course offers 5 simple steps to make your presentation more effective.

PowerPoint 2013 Add Bullets - WBT

This course shows you how to work with bullets, including formatting text, changing font size, spacing, etc.

PowerPoint 2013 Crop Pic - WBT

This course shows you how to use the crop tools to edit your photos and to fit them into a shape.

PowerPoint 2013 First Presentation - WBT

This course will help you learn the basics of this version of PowerPoint.

PowerPoint 2013 Add Headers Footers - WBT

This course shows you how to add information - such as slide numbers, logos, and dates - in the headers and/or footers of your presentation.

PowerPoint 2013 Create Org Chart - WBT

This course shows you how to add an organizational chart to a slide.

PowerPoint 2013 Add Sound to Animation - WBT

This course shows you how to sync sound effects with animation, including adding multiple sounds and timing.

PowerPoint 2013 Create Template - WBT

This course shows you how to create a template from a presentation, so you can update or change information as necessary.

PowerPoint 2013 Apply Theme - WBT

This course shows you how to use themes in your presentation to improve your overall design.

PowerPoint 2013 Apply Transitions - WBT

This course shows you how to apply transitions between slides to enhance your presentation.

PowerPoint 2010 Animations - WBT

Change the timing for an animation using On click, With previous, or After previous. Change the speed
for an animation: speed it up, slow it down, and even delay it. Change the order of the animation using the Animation Pane
(previously known as the Custom Animation Pane). Add a sound to an animation. Add a custom animation using a motion path.

Broadcast a presentation to people outside your company. Broadcast a presentation internally, to
your coworkers. See what the broadcast experience is like for the attendees. Identify problems that can arise during a broadcast.

PowerPoint 2010 Create a Presentation - WBT

Create slides and add text. Choose a slide layout, insert a picture, and apply a theme. Change the
size and position of slide elements. Format pictures, shapes, and other slide content. Create speaker notes to use when
you present. Share the presentation file for review. Print handouts and prepare to present.

PowerPoint 2010 Data Charts - WBT

Visualize data with a chart. Compare parts of a whole using a pie chart. Insert a column chart to
show change over time. Define what a data series is. Define what a category is. Select and customize chart components.

PowerPoint 2010 Insert Photos - WBT

Insert a single photo. Create a photo album. Crop a photo. Align, distribute, and rotate a photo.
Apply styles and effects to photos. Manage file size by linking to photos.

PowerPoint 2010 Insert Videos - WBT

Embed a video into a presentation. Manage file size by linking to a video. Size a video frame. Change
the start and end times by trimming the video. Set a video to play full screen. Set a video to play automatically during
a slide show. Insert a video from a website, for example, YouTube.

PowerPoint 2010 Keyboard Shortcuts - WBT

Define the two kinds of keyboard shortcuts available: access keys and key combinations. Access tabs,
buttons, options, and commands using the ALT key. Directly perform tasks by using the CTRL key. Perform a variety of tasks
using the keyboard: from opening and working with files, to starting and stopping a slide show.

PowerPoint 2010 Smart Art Graphics - WBT

Decide which chart or diagram is right for you: SmartArt graphic or data chart. Visualize text by
using SmartArt graphics. Add text and shapes to a SmartArt graphic. Work with text levels to create shapes for any kind
of SmartArt graphic: from process diagrams to organization charts.

PowerPoint 2010 Tips and Tricks - WBT

Open PowerPoint fast by using a keyboard shortcut. Use a template from Office.com. Make a slide
from a single bullet. Crop a picture to a shape. Zoom with your mouse. Reuse a slide from another presentation. Use Slide
Sorter view. Insert a screenshot. Insert a screen clipping. Show or hide the ribbon. Use the Quick Access Toolbar.

Preventing Sexual Harassment - WBT

This course provides learners with information on how to identify, prevent, and report sexual harassment that occurs
in the workplace. It is intended to meet the requirements of 2012 Senate Concurrent Resolution No. 107. It must be completed
each calendar year.

Preparing to Train - WBT

Preparing to facilitate a class is like preparing to run in a race. You don’t wait until the night before to start learning the material.
Trainers will tell you – the more prepared you are, the better the class is. This course is designed to help new trainers prepare mentally,
emotionally, and physically to facilitate a class. In several brief videos, the trainers at CPTP offer their perspectives, advice, and practical
tips to help learners create their own action plan and training routine. A downloadable trainer’s checklist is available under Resources in the course.
For the course assessment, a series of reflective activities are used throughout the course.

Preventing Workplace Violence for the Supervisor - WBT

The purpose of this course is to provide the supervisor state employee with basic guidelines on identifying, reporting and dealing with possible violent incidents within the workplace. The learning outcomes for this course are after completion of this course, you will be able to identify warning signs of workplace violence, apply counseling strategies to diffuse potentially violent situations, and determine the safest course of action during an incident of workplace violence.

Preventing Workplace Violence for Non-Supervisors - WBT

The purpose of this course is to provide the non-supervisor state employee with basic guidelines on identifying, reporting and dealing with possible violent incidents within the workplace. The learning outcomes for this course are after completion of this course, you will be able to identify warning signs of workplace violence, explain how to properly report warning signs, determine the safest course of action during an incident of workplace violence.

Prioritizing Tasks with Agency Mission and Values - WBT

Using established time management strategies, this course offers general guidelines and practical
techniques for prioritizing tasks using the mission and vision of an agency. Apply time management strategies to determine
and address important/urgent tasks. Determine and prioritize mission critical tasks. Discuss the role of Strategic Alignment.
Prioritize your own schedule in accordance with agency mission and goals.

Professionalism in the Workplace - WBT

This course is the e-learning companion to the instructor-led “Professionalism in the Workplace” course. It covers the basics of becoming a better professional
within the scope of your agency and position. The learning outcomes for this course are to: define professionalism, demonstrate the elements of professional appearance,
maintain a level of professionalism in your communications, and apply strategies to improve professional behavior.

Prohibited Political Activities - WBT

This course features the video, Prohibited Political Activities, which highlights the political activities that classified state employees are prohibited from doing as well as those in which they may partake.

Project Management: Monitoring Closeout - WBT

This course is the last of the five courses in the Project Management Series. Understand the basics
of project control, Recognize the importance of status meetings and how to run them effectively, Identify the types of delays
and ways to minimize their effects, Understand the closeout process.

Project Management Planning - WBT

This course provides the learner with specific information on the planning function of the project
management process. It outlines the milestones required for proper planning in project management. This course is part three
of a five course series on project management.

Project Management Scheduling - WBT

This course provides learners with information on scheduling tools used to track and predict project
timelines. It is a part of the CPTP Project Management online course series and is intended for learners who manage projects
as a part of their job roles.

Project Manager’s Role - WBT

This course provides the learner with specific information on the role of a project manager's role
within the project management process. It outlines expectations and duties of the project manager. This course is part two
of a five course series on project management.

Punctuation - WBT

This course covers most punctuation marks and the correct usage of each. Intended Audience: All state employees.

Situational Leadership 1 - WBT

This course will help you examine your beliefs about employees and how these beliefs affect your leadership style. It will also
help you expand your options as a supervisor by giving you additional tools you can use in different situations. After you
complete this course, you will be able to identify your leadership style, discuss Theory X and Theory Y theories of leadership,
apply leadership strategies appropriate to the situation at hand, and avoid common leadership pitfalls

Situational Leadership 2 - WBT

This course builds on the basic theories presented in the Situational Leadership 1 course, by offering you additional leadership
strategies and examples of practical application you can use to enhance your team’s performance.

Strategic Alignment - WBT

Strategic alignment uses an agency's mission, vision, and values statements as a guide in the decision
making process. This course is designed to help leaders align tasks with these agency standards to increase employee engagement
and to achieve agency goals.

Strategic Planning - WBT

This course is intended to help supervisors and employees understand the strategic planning process. It is not designed for upper-level managers involved in strategic planning. Managers who are involved in the strategic planning process should take the CPTP instructor-led course: Planning and Accountability. After you complete this course, you will be able to define strategic planning; explain the purpose and scope of strategic planning; identify the components of a basic strategic plan; and discuss your role in strategic planning.

Strategic Thinking - WBT

This course will give you techniques to help you to become a strategic thinker. It will also help you use strategic thinking on the job, especially in relation to teams or supervisory duties. Upon completion, you will be able to explain strategic thinking and its benefits, identify the traits of strategic thinkers, overcome barriers to strategic thinking, and apply strategic thinking techniques in the workplace.

Stress Management - WBT

This course examines signs, causes, and coping mechanisms for stress in the workplace.

SWOT - WBT

SWOT Analysis is a simple tool to help you chart your strengths, weaknesses, opportunities, and threats within an environment.
It can be used at any level - unit, department, and agency – as part of strategic planning, goal setting, or process improvement. Although designed
for supervisors, this course would be an excellent starting place for anyone wanting to develop a plan for personal or career development. This course
includes a downloadable SWOT template and other resources to help individual apply this strategy in a variety of situations. For the final assessment of
this course, learners will create a personal SWOT and develop the beginning of a personal development plan.

Time Management - WBT

The key to high productivity lies in setting priorities and managing time. Time management skills
provide individuals with the ability to identify important tasks, plan time strategically, and manage emergencies effectively.
In this course, learners will understand the importance of effective time management, learn strategies to effectively manage
time, and develop good time management habits.

Understanding and Managing Anger - WBT

This course discusses anger and how to effectively manage it when it occurs. This course will: explain anger and its effects,
express anger appropriately, recognize the causes of anger in the workplace, demonstrate the ability to manage anger and use it effectively, and
strategically deal with angry coworkers.

Understanding Organizational Dynamics - WBT

Organizational Dynamics is how people in a group work together to accomplish a task. This course illustrates how dynamics are influenced by individuals
and their use (or misuse) of workplace power and politics, as well as the existing organizational culture.

Using PICK Charts to Prioritize - WBT

Want to improve your department but don’t know where to start? Trying to solve a problem that has many solutions? Overwhelmed by options? Try using a PICK chart to
make the decision easier. A PICK Chart is a visual organization tool that will help you prioritize multiple tasks, action items, possible solutions, etc., based on
impact and difficulty.

Validating Employee Performance - WBT

This course provides managers with tips on how to objectively document workplace performance for
their employees. It also discusses the appeals process and how a manager can best prepare himself/herself for this process. Intended for state supervisors in Supervisory Group 1.

Word - WBT

Word 2013 Make the Switch - WBT

This course explains the changes in Word 2013 from the previous version.

Word 2013 Mirror Margins - WBT

This course shows you how to set mirror margins, customize page numbers, and create cover pages.

Word 2013 Orientations - WBT

This course shows you how to change your document orientation and how to use both orientations in one document.

Word 2013 Quick Styles – WBT

This course shows you how to use Quick Styles to format your document.

Word 2013 Raise Your Game – WBT

This course shows you several tips for improving your work processes with Word. It illustrates how to use Office Online and the free tools available.

Word 2013 TOC Next Level – WBT

This course shows you how to create a custom automatic table of contents with your own formatting.

Word 2013 Track Changes – WBT

This course shows you how to use the Track Changes tool when drafting, sharing, and editing documents. This tool helps allows you to see and to approve any changes suggested by another person.

Word 2013 Using Styles – WBT

The course shows you the benefits of using Styles to format your documents.

Word 2013 Watermarks – WBT

This course shows you how to create and to use watermarks in your document.

Word 2013 Word Counts – WBT

This course shows you how to track word counts in your document as you are writing.

Use text effects to apply the same types of formatting that you use for graphics and images directly
to document text. Adjust, correct, and enhance images with picture editing tools. Insert screen clippings and screenshots
into your document. Add and edit SmartArt graphics.

Word 2010 Create a Document - WBT

Create and save a new document. Fix spelling and grammar as you type. Add formatting to your text.
Change page margins.

Word 2010 Create a document Part II - WBT

Move around in the document. Use formatting marks. Move text around in the document. Change line
spacing and alignment.

Word 2010 Keyboard Shortcuts - WBT

Define the two kinds of keyboard shortcuts: access keys and key combinations. Access tabs, buttons,
options, and commands using the ALT key Directly perform tasks by using the CTRL key. Perform a variety of tasks using the
keyboard: from opening and working with documents to selecting and formatting text.

Word 2010 Navigation Pane - WBT

Get a bird’s-eye view of document pages and headings by using the Navigation Pane, and then go to
a specific section or page with one click. Quickly locate, add to, and reorganize content by working with headings in the
Navigation Pane. Find all instances of specific text and other items such as tables without having to scroll for them, as
well as replace text.

Word 2010 Table of Contents - WBT

Generate and update a TOC. Prepare headings so they'll be included in the TOC. Change TOC settings.
Modify TOC styles. Remove a TOC.

Word 10 Tips and Tricks - WBT

Open Word quickly by using a keyboard shortcut. Use a template from Office.com. Convert a list into
a table. Convert a list into a SmartArt graphic. Crop a picture to a shape. Zoom with your mouse. Put a document on SkyDrive.
Find and replace text. Use advanced selection techniques. Show or hide the ribbon. Use the Quick Access Toolbar. Make a
to-do list with checkboxes.

Work-life Balance: Balancing Your Life - WBT

This course discusses work-life balance. Upon completion of this course you will be able to define work-life balance,
analyze your current state of balance, apply strategies to balance your life, and utilize techniques to maintain your balance.

Working with SMEs - WBT

Establishing roles, navigating authority parameters, and negotiating personality differences are only a few of the challenges instructional
designers face when working with Subject-Matter Experts. This course will help you cultivate a productive relationship with even the most challenging
SME, which will ultimately make your job easier and help you create the best training possible.

Working through Challenging Times - WBT

This course will provide you with tools and techniques, which you can customize to meet your needs, to help you work through a specific challenge in your life.

Instructor-Led Training

Basics of Instructional Design (1 day)

This one-day course is designed to help subject matter experts and other non-trainers develop training for their agencies. Participants will
discuss and apply instructional design models, adult learning principles, multiple intelligence theory, and learning preferences to
determine training needs and create effective and engaging training.

This course is designed for beginning training and development
professionals as well as subject matter experts for whom training is a secondary duty.

TRAINING HOURS: 6

Building Better Performance through Employee Skill Development (1/2 Day)

This 1/2-day course highlights the fact that managers and supervisors must ensure that employees have both the necessary job skills and opportunities for learning transfer. The primary purpose of this course is to share strategies and techniques that can be used before, during, and after training to ensure support for the transfer of knowledge and skills to improve performance on the job. The strategies and techniques for transferring learning are presented in the course and a brief
introduction to the many performance factors that can play important roles in the employee training process are presented in this course. Class participants are encouraged to examine their work environments carefully in order to recognize the factors that may be affecting worker performance. The information in this course enables all of the stakeholders involved in a training intervention to play their respective roles in ensuring that transfer of learning occurs.

Learning Objectives: - Apply strategies to work with employees to identify training needed to perform their job duties - Apply strategies to structure work activities to enhance employee skill development (i.e., OJT) - Develop a plan to promote transfer of learning to enhance job performance

This 1-day class discusses strategies and techniques to develop a consistent system to evaluate employment candidates and select the most qualified candidate.

Participants will learn how to - apply the basic requirements of employment laws - perform a skills analysis and prepare behavior-based interview questions for use in an employment interview
- demonstrate effective interviewing skills - assess the qualifications of candidates for a specific job opening, - evaluate their current interviewing skills to develop an action plan for improvement.

Learning Objectives: - Develop a consistent system to evaluate candidates and select the most qualified candidate. - Apply the basic requirements of employment law to specific work-related situations
- Perform a skill analysis and prepare behavior-based interview questions for use in an employment interview - Demonstrate effective interviewing skills - Assess qualifications of candidates for a specific job opening - Evaluate current interviewing skills and develop an action plan for improvement

Job Outcomes: - Takes an active role in recruiting and retaining staff

This class is open to all employees who participate in the hiring process.

TRAINING HOURS: 6

Conflict Management 2016 (1/2 Day)

*****THIS COURSE AND ITS PREREQUISITE REPLACE THE FULL DAY CONFLICT MANAGEMENT COURSE AS OF JUNE 1, 2016.*****

This 1-day course will help participants implement strategies to help themselves adapt to various changes in their work situations. Participants will learn how to identify areas of resistance and negative mental models, manage their personal reactions to change, apply techniques that will foster creativity and innovation during the change process, and identify ways to be proactive when changes are being implemented.

Learning Objectives: - Responds constructively to change and setbacks - Modifies behavior and work methods in response to new information, changing conditions, or unexpected obstacles - Adjusts as quickly as possible to new situations that need attention
- Helps to create a work climate that encourages and recognizes innovation - Proactively manages conflict that results from change

This ½-day course will help supervisors make decisions when confronted with activities which require the assistance of others. Delegation is more than just asking for assistance from a co-worker. Delegation requires the ability to see expertise in others in relation to projects being delegated and letting go of projects once they have been delegated.

Learning Objectives: - Recognize the common reasons why people choose not to delegate - Identify means for breaking the cycle of ineffective delegation - Identify reasons for not delegating effectively - Develop methods for effectively delegating within a work group

Job Outcomes: - Identifies and understands interests and positions of others - Builds productive working relationships with key individuals and groups - Understands job expertise required by staff to do their work - Remains open to new ideas and approaches.
- Delegates authority with responsibility

TRAINING HOURS: 3

Delegated Classification Authority (1 Day)

This course helps human resources professionals understand all of the principles involved with properly classifying positions
in the state classified workforce.

Developing Effective Teams (Part 3) (1 Day)

This 1-day course discusses strategies and techniques for developing effective teams. Participants will learn about the stages of team development, skills essential to working in a team environment, relationship-building roles, strategies for handling team conflict, and problem solving strategies. Discussion will emphasize building and maintaining a sense of community in the workplace.

Learning Objectives: - Apply the stages of team development to improve work group effectiveness - Apply basic skills critical to working in a team environment - Examine the task facilitating and relationship building roles of team members - Apply strategies to deal with team conflict - Develop strategies for overcoming problems in teams

Job Outcomes: - Demonstrates cooperation and teamwork within the department, office, and work group - Participates in group problem solving and decision making - Demonstrates open communication with fellow team members - Demonstrates ability to effectively handle team conflict

Developing a Motivated Workgroup is a 1-day course designed for supervisors to learn motivational strategies and goal setting as components of managing employee performance. Areas covered during this course include linking goal setting with individual action plans and strategies, objectives, and agency goals. Class exercises include practical techniques to improve and maintain motivation.

This 1-day course will examine the various aspects of effective performance evaluation. Upon completion of this course, you will be able to:

- Write performance expectations in order to identify responsibilities, priorities, and measurable goals;
- Clarify performance expectations so that there is no misinterpretation about what is expected from the employee; - Conduct productive employee performance review sessions which clearly identify areas that need improvement, as well as reinforce strengths; - Identify important factors to consider in performance ratings to help ensure that ratings are being rendered in an unbiased manner.

Enrollment is open to all levels of management and those with permission from their agency.

TRAINING HOURS: 6

Effective Problem Solving and Decision Making (1 Day)

COURSE DESCRIPTION

Each day is filled with decisions to be made and problems to be addressed. Developing the skills to address these actions can not only increase one’s effectiveness, but also reduce stress and reactive behaviors. This course will guide participants through the process of identifying root causes of problems, generating solutions to problems, establishing decision-making criteria, and using those criteria to select the best alternative solution to problems. Practice scenarios will be used to help participants learn how to apply the problem solving and decision making processes to their own work situations.

OBJECTIVES

By the end of the workshop, attendees will be able to:

Apply a four step process to identify, analyze, and address workplace challenges.

Use a systematic approach to ensure the best possible decision is made.

Use tools and techniques to generate potential solutions to challenges.

This half-day instructor-led course is designed to allow participants to practice strategies that improve self-awareness and relationship management. Hands-on activities stress the identification, the analysis, and the importance of managing one’s emotions and recognizing their effect on interactions and workplace culture. This class is open to anyone seeking to learn how their own and others’ emotions impact their productivity, as well as how to respond constructively and objectively to others’ emotions.

Training Objectives:

Identify how emotions impact productivity.

Recognize situations that trigger your own strong emotions.

Recognize and respond to others’ strong emotions constructively and objectively.

Practice techniques to manage strong emotions effectively.

This course is open to anyone.

PREREQUISITES: Completion of these two web courses is required before enrolling in Emotional Intelligence III:

Emotional Intelligence I WBT

Emotional Intelligence II WBT

Training Hours: 3

Ethical Behavior in the Workplace (1 Day)

This 1-day course will help participants learn how to evaluate work situations to identify potential ethical problems and conflicts of interest. Participants will learn how to comply with rules and/or laws governing potential areas of conflict, promote awareness of ethical behavior in work groups, and anticipate the implications of words and actions within work group goals.

Learning Objectives: -Evaluate work situations, identify potential ethical problems and/or conflicts of interest, and recommend appropriate behavior -Develop a plan to comply with rules governing the most prevalent potential areas of conflict, including acceptance of gratuities, maintaining impartiality, and the disclosure of information -Develop a plan to promote awareness of ethical behavior in the work group

The Promise: There are five choices that, when consistently made, ensure that you will achieve extraordinary productivity in your work and life. This class presents and explains the 5 Choices as well as demonstrates how to implement the practices.

C.H.R.P. Module 1: Staffing Considerations (1 Day)

This 1-day module will include a discussion of the constitutionally defined purpose of merit hiring, the benefits of different selection procedures, and an in-depth discussion of Chapter 22 and 23 rules.

This class is open to employees working in Human Resources positions only.

This 1-day module will include information on how to take legal disciplinary actions, and an overview of the Civil Service rules regarding appeals and what an agency should know to win a Civil Service appeal.

TRAINING HOURS: 6.0

This class is open to employees working in Human Resources positions only.

C.H.R.P. Module 4: LASERS Agency Training/RRM Workshop (1 Day)

This 1-day workshop taught by staff from LASERS will include updates and details associated with everything from enrollment of a member in the retirement system to guiding an employee through the retirement process. The curriculum will include changes in current legislation; enrollment information; contribution reporting; purchasing service credit; refund of contributions; survivor benefits; various types of retirement disability; early retirement, regular retirement, deferred retirement option plan (DROP) and initial benefit option IBO); eligibility requirements; and rehired retirees. It is recommended by LASERS that this workshop be attended annually.

This class is open to employees working in Human Resources and Payroll positions only.

TRAINING HOURS: 6.0

HR Capstone Workshop (1 Day)

This 1-day instructor-led course is a part of the CPTP SCS Foundations for HR Professionals curriculum. It provides opportunities for HR Professionals to apply the theoretical knowledge gained in the online courses in realistic and practical activities and simulations. It is intended for HR professionals seeking to improve upon the knowledge and skills needed to be successful in a civil service environment.

This webinar provides HR professionals with the opportunity to learn timely and relevant topics of interest, including layoff
measures, PES issues, and Civil Service rules. Led by the division of Program Assistance staff, these webinars are intended for
HR professionals only. Webinars occur monthly on the third Tuesday of each month and begin at 9 AM. Click the CLICK HERE TO REGISTER
link to register for upcoming webinar sessions.

Individual Differences and Diversity in the Workplace (1 Day)

This 1-day course will examine the ways we handle the individual differences among people in the workplace. Participants will learn how and why we have different perceptions about people and how those perceptions can affect teamwork and productivity in positive and negative ways. Participants will practice dealing with different dimensions of diversity in structured exercises and learn how to create a climate in which all employees’ contributions are recognized and
appreciated.

Learning Objectives: - Apply approaches to foster an environment in which people from diverse backgrounds work cooperatively and effectively in achieving organizational goals - Create a work group that values and understands diversity - Develop methods, behaviors, and attitudes helpful in managing a diverse workforce

Job Outcomes: - Recognizes the value of individual differences at all levels of the organization - Creates a climate in which everyone is respected and recognized for their contributions - Provides employment and development opportunities to support a diverse group of employees

This class is open to all employees.

TRAINING HOURS: 6

Improving Employee Performance through Coaching (1 Day)

This 1-day course presents the coaching process and strategies for improving employee performance. Supervisors will learn to document employee behavior in a consistent and organized manner, to recognize employee performance problems that need coaching, conduct positive and corrective feedback coaching sessions and develop actions plans to enhance employee job performance. In addition to the coaching process, the course also explains what to do if coaching does not work.

This is a 1-day course that enables supervisors to identify and understand the characteristics of the four generations in the workforce. This course also provides information and strategies for managing across generations, communicating with each generation, identifying motivators for each generation, and dealing with conflict across the generations.

Learning Objectives: - Reframe perceptions and interpretations of others’ behavior - Adapt your approach to better communicate with others - Compare and contrast the values and the potential outcomes of generational interaction - Consider and identify potential problems for an organization when people from different generations fail to communicate effectively.
- Compare and identify differing feedback styles and their impact - Offer strategies for effective cross generational communication - Build an awareness of the various generations, their traits, and key motivators

Job Outcomes: - Communicates ideas and facts verbally in a clear and organized way - Adjusts style, tone, and level of verbal communication to fit the audience and situation - Builds productive working relationships with key individuals and groups - Considers and responds appropriately to the needs, feelings, and capabilities of all individuals - Treats all individuals with sensitivity and respect
- Recognizes the value of individual differences at all levels of the organization

TRAINING HOURS: 6

Managing and Improving Work Processes (1 Day)

COURSE DESCRIPTION

This class examines how work processes impact work effectiveness. Participants will learn to assess and analyze work processes to determine areas for improvement, as well as how to apply a process improvement strategy to increase efficiency and effectiveness of current workplace processes. Skills learned in this class will be applicable to the management of any work process.

OBJECTIVES

Determine the proper management tool for a work process

Analyze work processes using specific tools and techniques

Apply strategies to improve work processes

This course is open to all employees

TRAINING HOURS: 6

Managing Work Time Effectively (1/2 Day)

This ½-day class examines the habits we have in managing our time, and how the concepts of importance and urgency affect our productivity. Participants will identify the activities that determine their use of time and will learn and practice an effective method for planning and prioritizing tasks.

Learning Outcomes: - Apply proactive strategies to remove the barriers to effective and efficient time management. - Plan and prioritize work activities while taking into account short and long-term objectives.

This class is open to all employees.

TRAINING HOURS: 3

Planning and Accountability (2 Days)

This 2-day class is designed to facilitate the performance measures phase of the strategic planning process. The course will provide an introduction to the role of performance management, an overview of the strategic planning process, and tools to develop methods to measure results.

This class open to managers/supervisors and employees involved in their agency’s strategic planning process. Note: This course is scheduled only as a special.

TRAINING HOURS: 12

Presentation Practice (1 Day)

This 1-day practice session allows those students who have completed CPTP Train the Trainer Basic OR CPTP Presentation Skills OR CPTP Effective Presentation Skills to benefit from a day of coaching and practice on a specific presentation of their choice.

Experienced trainer/facilitators lead the session and give practical and constructive feedback to help participants engage their audience, clearly communicate their messages, and support their presentation with skillfully prepared aides and delivery strategies.

The program is open to learners who have completed CPTP Presentation Skills OR CPTP Train the Trainer Basic.

PARTICIPANTS ARE ENCOURAGED TO BRING THEIR OWN PRESENTATION INCLUDING VISUALS. Participants who do not have an existing presentation to work on will be provided a topic and will focus on content delivery only.

The course is open to managers, trainers, & other employees who make formal presentations.

TRAINING HOURS: 6

Presentation Skills (1 Day)

This 1-day interactive training allows participants to improve their presentations by guiding them through the steps to plan, write, and deliver high impact programs that fulfill their objectives while keeping attendees engaged. Participants will also assess various presentation tools and techniques to determine when to use these to improve audience
understanding and retention of information.

The program is open to managers, trainers, and other employees who make formal presentations as part of their current job responsibilities.

By the end of this session, participants will be able to: *Design presentations that inform, persuade, and engage an audience. *Use presentation tools and techniques to improve audience understanding
and retention of information.

The course is open to managers, trainers, & other employees who make formal presentations.

TRAINING HOURS: 6

Professional Writing Skills (1 Day)

(Formerly WRITING FOR MANAGERS)

This 1-day class is designed to give participants practice in working with basic business writing concepts. Participants will learn to write in a clear, concise style. Through lecture, examples, and practice exercises, participants will gain confidence in their ability to plan and to structure various forms of professional writing. Participants will learn how to identify and to correct their own grammar and usage problems. Strategies to revise and to proofread work will also be presented. Significant class time is provided for writing practice.

Learning Outcomes: - Write clear, concise, and action-oriented communication - Adjust language, style, and level of written communication to fit the purpose and audience - Maintain a professional and confident tone in your written communication - Use resources to help you identify and correct grammar and usage problems

This course is open to all employees.

TRAINING HOURS: 6

Professionalism in the Workplace (1 Day)

This one-day course is designed to provide participants with information to enhance their professional behavior, demeanor, and decorum in the workplace. The majority of the course will cover topics that are universal to all levels of employees. Those topics include: professional dress, professional etiquette, professional communication, and professional behavior. The final portion of the day will cover topics that are specific to supervisors, such as: properly addressing employees, maintaining confidentiality, conducting proper counseling sessions, and setting a good example.

Learning Outcomes - Participants will know the perceptions that are conveyed by attire - Participants will know the impact of professional etiquette - Participants will know the elements involved in communicating as a professional - Participants will be able to develop strategies to improve professional behavior - Participants will be able to develop protocols to properly address employees - Participants will recognize the importance of maintaining confidentiality - Participants will be aware of the proper protocols for employee counseling sessions - Participants will recognize the value of setting a good example

This course is open to all employees.

TRAINING HOURS: 6

Providing Quality Service (1 Day)

This 1-day class provides a foundation that will help participants address the basic service needs of their customers, as well as providing a usable framework for customer relationship management. Participants will learn how to assess individual situations to identify potential opportunities for providing outstanding customer service. Additionally, participants will learn strategies for dealing with difficult and challenging customers.

While not required pre-requisites to Providing Quality Service, the web-based courses Customer Service Overview WBT and Customer Service 2: Customer Relationship Management WBT provide an excellent background to this course.

Upon completion of this course, you will be able to: -Identify the various ways in which customer service can be used -Apply strategies to satisfy and keep customers -Analyze and respond to difficult customers

This course is open to all employees.

TRAINING HOURS: 6

SCS Entry Guidelines/Reporting (1 Day)

This course is designed to serve as an introduction to the SCS Entry Guidelines and to provide guidance on how to audit agency data
for SCS Rule compliance using LaGov HCM reporting techniques.

Self-Motivation in the Workplace (1/2 Day)

This 1/2-day course will help participants examine how to be more motivated in the workplace. Participants will use this course as an opportunity to identify ways to build a sense of meaningfulness into their working environment. Participants will also learn how to anticipate the implications of words and actions within work group settings. They will be able to understand how a motivated employee's work performance positively impacts productivity within the organization.

Learning Objectives: - Discover how motivated individuals can contribute to a more positive and productive work environment - Assess your needs in order to motivate yourself at work

Job Outcomes: - Creates and supports a work environment which encourages quality service to the public - Demonstrates a personal commitment to provide quality service to the public

TRAINING HOURS: 3

Strategies for Supervisory Success (1 Day)

Supervision is defined in this book as the first level management of the organization and is concerned with encouraging members of the work unit to contribute positively toward accomplishing the organization’s goals and objectives. Although the definition is simple, the job of supervision is quite complex. The varied work of the supervisor can be difficult to master. Yet mastery of supervision is vital to organizational success because supervisors are the management persons that most employees see and deal with every day. This 1-day class is designed to help participants develop strategies to effectively assume their supervisory roles within their agencies.

Job Outcomes: - Outlines actions required to build credibility. - Identifies strategies to tap into the commitment of others. - Creates a clear connection between departmental and organizational goals to increase work group commitment. - Plans for a conversation to build a constructive relationship with your own manager to gain managerial support.

TRAINING HOURS: 6

Train the Trainer - (1 Day)

This 1-day course provides new trainers with tips for how to effectively conduct a class in an adult learning environment. It will include practical activities designed to increase the participants' confidence and awareness. It will also discuss classroom management and participant engagement.

Learning Outcomes: Upon completion of this course, learners will be able to: - Apply strategies to maximize their effectiveness in the classroom - Be aware of their body language and other factors that may influence their effectiveness and success as trainers. - Implement techniques to address the challenges and needs of adult learners

Intended Audience: Employees new to training

TRAINING HOURS: 6

Workforce Planning (1 Day)

This 1-day course reviews the workforce planning process. Participants will learn what workforce planning is and will work through exercises in which they will create a workforce plan.

The Core Capstone Workshop requires participants to actively engage with each other in cooperative learning experiences. The course content includes discussions, simulations, and group activities. The Core Capstone Workshop assumes participants have not only taken course prerequisites, but are familiar with the material. For those participants who wish to review key content prior to the course, review materials can be downloaded by clicking the “Click here to print review materials” link in the Links to More Information section of the course information in LEO or from the Manuals tile on the CPTP website. Participants also can repeat courses to review. CPTP recommends participants retake the web-based courses if there is a gap of more than 6 months between completing the prerequisite courses and the Core Capstone Workshop.

You are required to bring the course manual to class. You have the option of printing a manual, which can be found in the Links to More Information section of the course information in LEO or in the Manuals tile on the CPTP website, OR using the on-line fillable manual from your computer, tablet, or smart phone during class.

NOTE: 2015 Supervisory Core, 2015 Supervisory Group 1, and 2015 Supervisory Group 2 Programs each have a capstone workshop. The capstone workshops are required to complete each program.

TRAINING HOURS: 6

2015 Supervisory Group 1 Capstone Workshop (1 Day)

MANUAL REQUIRED. See below.

This course is a culmination of the Supervisory Group 1 2015 Program. It is required to complete the 2015 Supervisory Group 1 Program.

The Capstone Workshop requires participants to actively engage with each other in cooperative learning experiences. The course content includes discussions, simulations, and group activities. The Capstone Workshop assumes participants have not only taken course prerequisites, but are familiar with the material. Participants are welcome to review the prerequisite course information by revisiting the courses as often as they would like to before attending this class. CPTP recommends participants retake the web-based courses if there is a gap of more than 6 months between completing the prerequisite courses and the Capstone Workshop.

You are required to bring the course manual to class. You have the option of printing a manual, which can be found in the Links to More Information section of the course information in LEO or in the Manuals tile on the CPTP website, OR using the on-line fillable manual from your computer, tablet, or smart phone during class.

NOTE: 2015 Supervisory Core, 2015 Supervisory Group 1, and 2015 Supervisory Group 2 Programs each have a capstone workshop. The capstone workshops are required to complete each program.

TRAINING HOURS: 6

2015 Supervisory Group 2 Capstone Workshop (1 Day)

MANUAL REQUIRED. See below.

This course is a culmination of the 2015 Supervisory Group 2 Program. It is required to complete the 2015 Supervisory Group 2 Program.

The Capstone Workshop requires participants to actively engage with each other in cooperative learning experiences. The course content includes discussions, simulations, and group activities. The 2015 Supervisory Group 2 Capstone Workshop assumes participants not only have taken course prerequisites but also are familiar with the material. Participants are welcome to revisit and review the prerequisite courses as often as they would like to before attending this class. CPTP recommends participants retake the web-based courses if there is a gap of more than six months between completing the prerequisite courses and the Capstone Workshop.

You are required to bring the course manual to class. You have the option of printing a manual, which can be found in the Links to More Information section of the course information in LEO or in the Manuals tile on the CPTP website, OR using the on-line fillable manual from your computer, tablet, or smart phone during class.

NOTE: 2015 Supervisory Core, 2015 Supervisory Group 1, and 2015 Supervisory Group 2 Programs each have a capstone workshop. The capstone workshops are required to complete each program.

TRAINING HOURS: 6

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Access

Access 2013 First Database - WBT

This course shows how to use a template to build a database quickly.

Access Introduction 2013 - WBT

The course links to a Microsoft tutorial that introduces Access 2013.

Access 2013 Basics Part 1 - WBT

This course covers key terms and concepts, including the first steps in designing and building a database.

Access 2013 Basics Part 2 - WBT

This course addresses table relationships, including the different types of relationships and how to build each one.

Access 2013 Basics Part 3 - WBT

The course addresses queries and their creation, including types of queries, criteria, joins, and intermediate tables.

Access 2013 Read Only Queries - WBT

This course shows you what to do when you can't change the data returned by a query. It addresses the most common causes and solutions to deal with this problem.

Access 2013 Making the Switch to 2013 - WBT

This course covers the differences in Access 2003 and Access 2013, including how to create and manage new files, using files from previous version, etc.

Access 2013 Stop Query - WBT

This course shows you how to make a parameter query stop asking for input. It also addresses the problems found in expressions.

Access 2013 Query Criteria - WBT

This course shows you how to filter your date by using criteria, including adding criteria to queries, using AND and OR logic, logical operators (like IN and BETWEEN), and wildcards.

Access 2013 Parameter Criteria - WBT

This course shows you how to use parameters to filter your query. It also shows you how to add parameters to your queries so they ask for your input before they run.

Access 2013 Update Query - WBT

This course shows you how to change data safely by building update queries.

Access 2013 Date Criteria - WBT

This course covers how to use date criteria in queries, including calculated fields, DateDiff, DateAdd, etc.

Adobe

Adobe PS Adjust Colors - WBT

This course shows how to adjust the colors in a layered composition using the Color Balance, Hue/Saturation,
and Brightness/Contrast adjustment layers. Also, how to resize the layers panel.

Adobe PS Brightness Contrast - WBT

This course shows how to correct the brightness and contrast of an image using editable adjustment
layers. The video demonstrates how to resize image thumbnails and adjust vibrance and saturation.

Adobe PS Crop an Image - WBT

This course shows how to crop and rotate images using the Crop tool. The video also reviews the angle
of rotation with the Rotate View tool.

Adobe PS Developing Raw Photographs - WBT

This course shows how to develop raw photographs using Adobe Camera Raw. The video will navigate
through the raw panels, adjust the Temperature and Tint sliders, and use the White Balance tool.

Adobe Photoshop Getting Photos - WBT

This course shows how to use the Photo Downloader Utility included with Photoshop. The video also
demonstrates how to retrieve images from a digital camera, organize photos on a hard drive, and name images.

Adobe PS Resize an Image - WBT

This course shows how to resize an image using the Size command, print an image at a certain size,
change the pixels inside the image, email images, and post them on the web.

Adobe PS Retouch Blemishes - WBT

This course shows how to retouch blemishes using the Healing Brush and the Patch Tool. The video
displays how to set a source point, clone areas, and paint over scars, pimples, and age spots.

Adobe PS Select Portions of Images - WBT

This course shows how to select one portion of an image. The video displays how to use the Magic
Wand, Brush, and Move tools to perform independent edits.

Adobe PS Sharpen Details - WBT

This course shows how to sharpen the detail inside an image, use the Smart Sharpen filter to exaggerate
the difference between light and dark pixels, and create a sharp edge.

Adobe PS Working with Layers - WBT

This course shows how to work with layers in Photoshop. The video uses the Color Range command and
inverts images. The learner is also shown how to jump an image to an independent layer.

Adapting to Change - WBT

Change is seldom easy. Unfortunately, though, the only thing that is constant is change. Change happens in every aspect of our lives and we
often have little to no control over what happens. We do, however, have a choice as to how we deal with change. This course will give you strategies to help you deal with, accept, and ultimately, thrive during the change process. Upon completion of this course, you will be able to: discuss the drivers and types of organizational change, describe the stages of change, recognize how change affects individuals, and apply strategies to thrive personally during the change process.

Adult Learning Principles - WBT

Whether you are facilitating a class or just training a new employee, considering the needs of your learner is crucial to the success of both you, as the trainer, and the learner. This course explains the basic principles of adult learning and offers practical tips for meeting the needs of those you may be training. A downloadable job aid that summarizes the principles and offers application techniques is available under Resources in the course. For the final assessment, you will participate in a classroom simulation that offers you opportunities to apply different strategies.

Benchmarking Basics – WBT

This course is designed to help you discover new ways to stay at the top of the competitive high-performance chain by providing you with a basic
understanding of benchmarking and the process involved in using benchmarking to increase performance.

Basics of Instructional Design (1 day)

This one-day course is designed to help subject matter experts and other non-trainers develop training for their agencies. Participants will
discuss and apply instructional design models, adult learning principles, multiple intelligence theory, and learning preferences to
determine training needs and create effective and engaging training.

This course is designed for beginning training and development
professionals as well as subject matter experts for whom training is a secondary duty.

TRAINING HOURS: 6

Building Better Performance through Employee Skill Development (1/2 Day)

This 1/2-day course highlights the fact that managers and supervisors must ensure that employees have both the necessary job skills and opportunities for learning transfer. The primary purpose of this course is to share strategies and techniques that can be used before, during, and after training to ensure support for the transfer of knowledge and skills to improve performance on the job. The strategies and techniques for transferring learning are presented in the course and a brief
introduction to the many performance factors that can play important roles in the employee training process are presented in this course. Class participants are encouraged to examine their work environments carefully in order to recognize the factors that may be affecting worker performance. The information in this course enables all of the stakeholders involved in a training intervention to play their respective roles in ensuring that transfer of learning occurs.

Learning Objectives: - Apply strategies to work with employees to identify training needed to perform their job duties - Apply strategies to structure work activities to enhance employee skill development (i.e., OJT) - Develop a plan to promote transfer of learning to enhance job performance

One of the most important and valued characteristics of a well led team or organization is trust. Gaining the trust of those you supervise
is vital to your success. Trust may take some time and effort to earn, but it can be destroyed in an instant by careless or thoughtless actions.
This course is designed to help the supervisor gain, maintain, and if necessary rebuild the level of trust within his or her team.

Change Management – WBT

Change is difficult, especially in organizations. Any type of change upsets the established "norm" and creates an adjustment
period for those involved. Organizations cannot change unless people change. As a leader, if you want to facilitate change in your area,
having a vision for change is not enough. You need to understand people. This course will give you strategies to help you implement,
manage, and sustain change within your area. After completing this course, you will be able to explain the basic principles of change
management, determine strategies for implementing change initiatives, apply change management strategies to sustain change initiatives,
and utilize the principles of change management to facilitate change initiatives.

Civil Service Essentials for Supervisors - WBT

This course provides users with information about the history of Civil Service, the supervisory role within Civil Service,
and the importance of political activity rules. Intended for state supervisors in Supervisory Group 1.

Common Myths That Affect Good Supervision - WBT

This course examines a number of harmful, common myths that exist in the state government workforce.
The course deconstructs these myths, and offers specific management techniques to correct behavior resulting from these
false beliefs. Intended for state supervisors in Supervisory Group 1.

Communicating Top Down Messages - WBT

This course discusses strategies for effectively communicating within the chain of command. Specifically
designed for leaders and supervisors, this course teaches strategies for delivering top down communication.

Communicating within the Chain of Command - WBT

This course discusses strategies for effective communication within the chain of command. After you
complete this course, you will be able to: Explain the advantages and disadvantages of Vertical Communication, Apply strategies
for effectively communicating information to subordinates, Apply strategies for effectively receiving information from supervisors,
Customize information for specific audiences by adapting your communication style.

Conducting an Effective Job Interview (1 Day)

This 1-day class discusses strategies and techniques to develop a consistent system to evaluate employment candidates and select the most qualified candidate.

Participants will learn how to - apply the basic requirements of employment laws - perform a skills analysis and prepare behavior-based interview questions for use in an employment interview
- demonstrate effective interviewing skills - assess the qualifications of candidates for a specific job opening, - evaluate their current interviewing skills to develop an action plan for improvement.

Learning Objectives: - Develop a consistent system to evaluate candidates and select the most qualified candidate. - Apply the basic requirements of employment law to specific work-related situations
- Perform a skill analysis and prepare behavior-based interview questions for use in an employment interview - Demonstrate effective interviewing skills - Assess qualifications of candidates for a specific job opening - Evaluate current interviewing skills and develop an action plan for improvement

Job Outcomes: - Takes an active role in recruiting and retaining staff

This class is open to all employees who participate in the hiring process.

TRAINING HOURS: 6

Conflict Management 2016 (1/2 Day)

*****THIS COURSE AND ITS PREREQUISITE REPLACE THE FULL DAY CONFLICT MANAGEMENT COURSE AS OF JUNE 1, 2016.*****

Meetings are an important part of a successful work environment. Without meetings, everyone would not be able to
have the same common goal or work out important issues. Meetings, if not handled correctly, can quickly bring a group to chaos
or be a complete waste of time. However, when conducted the proper way, meetings can be the key component in effectively
communicating with your group and can motivate them to perform better. You will learn how to prepare and conduct a meeting,
apply leadership skills to organize and run a meeting, and use strategies to control difficult participants and keep a meeting on task.

Conflict Management - WBT

This course provides you with a basic understanding of conflict
management. While taking this course, you will learn about the areas of
conflict, how conflict affects you and others, and what conflict
management style you most often use. This course also provides you with
a Conflict Resolution Model that can be used as a guide to help you
manage and resolve conflicts as they arise.

Correcting Performance Problems (1/2 Day)

This ½-day class is designed to provide supervisors with the necessary skills for addressing recurring or serious performance problems to help an individual get their performance back on track.

This course will enhance your knowledge of court etiquette and help you develop your skills, so you can efficiently and effectively represent your agency and yourself.

CPTP Interpreting Min Quals - WBT

This course will instruct participants on how to interpret minimum qualifications for education and
experience when reviewing state job applications.

Creating PPT Presentations - WBT

This course addresses 2007, 2010, 2013, and 2016 PPT versions. Create slides and add text. Choose a slide layout, insert a picture, and apply a theme. Change the size and position of slide elements. Format pictures, shapes, and other slide content.

Critical Thinking - WBT

This course covers the basic process of critical thinking that can be used for any area, issue, or question you may be addressing. It also discusses fallacies of thinking that you may encounter. Upon completion of this course, you will be able to define critical thinking, analyze information needed to work through issues, use the critical thinking process to solve problems, and recognize fallacies in your thinking.

Cubicle Etiquette - WBT

Working in an open space can be challenging. Constant distractions, lack of privacy, and frequent interruptions can negatively impact your performance (and your sanity). While you cannot control your coworkers, this course can help you become a good neighbor and reduce stress in the environment for both you and your coworkers. Upon completion of this course, you will be able to rate your own behavior in terms of cubicle etiquette and avoid behaviors that are disruptive in your work environment.

Customer Service 2: Customer Relationship Management - WBT

This is the second course in this series which shows you how to use the 4 steps in the customer interactions cycle to manage customer relationships and provides
the opportunity for realistic scenario practice.

Customer Service 3: Crisis Prevention Techniques - WBT

This course teaches you simple techniques to get through even the worst customer service interaction with confidence. Many of these techniques are similar to those used by first responders, police officers, and therapists who are regularly exposed to potentially unfavorable situations.

Customer Service Overview: Creating a Solid Foundation - WBT

Customer Service Overview: Creating a Solid Foundation is the first in this series, and is designed to give the learner a clearer understanding of what customer service is, why customer service
is important, who customer service affects, and the customer’s most basic needs. This course is not only designed to benefit employees who
directly work with customers but also to assist in providing learners with best practices for working with other employees in their and other
agencies. A downloadable Customer Service Guide e-book that recaps all of the course’s main points is available in the resources attached to the
course. This course uses adaptive testing – the test changes with each answer given – within a realistic scenario that requires the learner to take
a customer call using skills learned in the course and provide the customer with a positive solution.

Dealing with Change (1 Day)

This 1-day course will help participants implement strategies to help themselves adapt to various changes in their work situations. Participants will learn how to identify areas of resistance and negative mental models, manage their personal reactions to change, apply techniques that will foster creativity and innovation during the change process, and identify ways to be proactive when changes are being implemented.

Learning Objectives: - Responds constructively to change and setbacks - Modifies behavior and work methods in response to new information, changing conditions, or unexpected obstacles - Adjusts as quickly as possible to new situations that need attention
- Helps to create a work climate that encourages and recognizes innovation - Proactively manages conflict that results from change

This online course examines the facets of dealing with difficult people including motivators, behaviors,
and tips.

Decision Making - WBT

The average adult makes over 30,000 decisions a day. Each of these decisions drains your time, energy, and willpower.
Knowing how to make decisions effectively and efficiently can help you maintain your reserves and boost your confidence.
This course presents a real-life problem and allows you to work through a 4-step decision-making process to solve it.

Delegating Effectively - WBT

This course provides tips and techniques designed to help you improve your ability to delegate. After the completion of this course you will
be able to recognize the benefits of delegation, identify tasks appropriate for delegating, understand how to assign, communicate, and monitor a delegated task to
ensure success, recognize and avoid micromanaging and taking back work, and identify and assign the levels of delegation to appropriate tasks.

Delegating Effectively (1/2 Day)

This ½-day course will help supervisors make decisions when confronted with activities which require the assistance of others. Delegation is more than just asking for assistance from a co-worker. Delegation requires the ability to see expertise in others in relation to projects being delegated and letting go of projects once they have been delegated.

Learning Objectives: - Recognize the common reasons why people choose not to delegate - Identify means for breaking the cycle of ineffective delegation - Identify reasons for not delegating effectively - Develop methods for effectively delegating within a work group

Job Outcomes: - Identifies and understands interests and positions of others - Builds productive working relationships with key individuals and groups - Understands job expertise required by staff to do their work - Remains open to new ideas and approaches.
- Delegates authority with responsibility

TRAINING HOURS: 3

Delegated Classification Authority (1 Day)

This course helps human resources professionals understand all of the principles involved with properly classifying positions
in the state classified workforce.

Designing Engaging Visuals - WBT

Designing visuals requires combining elements of communication and art. As instructional designers, your visuals should communicate material in a way that
facilitates learning. While you don’t have to be a famous artist to create engaging visuals, it helps if you think like one. This course will help you use some
of the elements and principles of design to create effective visuals that are easy to understand, visually relevant, and aesthetically appealing.

Developing Effective Teams 1 - WBT

Communication is made up of a variety of different aspects and impacts your professional and personal lives daily. This course will help you
to recognize each feature of communication and will provide you with tips to help you reach maximum communication potential. Having an understanding of and practicing
these communication basics can improve your team’s cohesion and increase productivity.

Developing Effective Teams 2 - WBT

Much of your personality is based on personal preferences. You may be aware of some of these preferences, but you may have some blind spots that limit
your self-awareness. This course will help you identify your personality preferences as well as the preferences of your team members. Understanding these
preferences can help you understand your personality, improve your relationships, and increase your team’s productivity.

Developing Effective Teams (Part 3) (1 Day)

This 1-day course discusses strategies and techniques for developing effective teams. Participants will learn about the stages of team development, skills essential to working in a team environment, relationship-building roles, strategies for handling team conflict, and problem solving strategies. Discussion will emphasize building and maintaining a sense of community in the workplace.

Learning Objectives: - Apply the stages of team development to improve work group effectiveness - Apply basic skills critical to working in a team environment - Examine the task facilitating and relationship building roles of team members - Apply strategies to deal with team conflict - Develop strategies for overcoming problems in teams

Job Outcomes: - Demonstrates cooperation and teamwork within the department, office, and work group - Participates in group problem solving and decision making - Demonstrates open communication with fellow team members - Demonstrates ability to effectively handle team conflict

Developing a Motivated Workgroup is a 1-day course designed for supervisors to learn motivational strategies and goal setting as components of managing employee performance. Areas covered during this course include linking goal setting with individual action plans and strategies, objectives, and agency goals. Class exercises include practical techniques to improve and maintain motivation.

Each person brings a different talent and perspective to the workforce.
When we are truly able to pass and knock down the barriers of diversity,
we can leverage each person's talent and produce the best quality of
work that will increase productivity, decrease conflict, and build
relationships. This course will raise your self-awareness to barriers
you may be facing and help you achieve your optimal potential by
enriching your workplace with creativity, positivity, and harmony.

DSCS Workplace Harassment - WBT

This course establishes the department’s policy on prohibition against harassment, sexual harassment, and discrimination.
Upon completion of this course, you should recognize engagement by any State Civil Service employee in any form of sexual harassment,
intimidation or unlawful discrimination is strictly prohibited and will subject the employee to appropriate disciplinary action, up to
and including termination.

Effective Performance Evaluation

This 1-day course will examine the various aspects of effective performance evaluation. Upon completion of this course, you will be able to:

- Write performance expectations in order to identify responsibilities, priorities, and measurable goals;
- Clarify performance expectations so that there is no misinterpretation about what is expected from the employee; - Conduct productive employee performance review sessions which clearly identify areas that need improvement, as well as reinforce strengths; - Identify important factors to consider in performance ratings to help ensure that ratings are being rendered in an unbiased manner.

Enrollment is open to all levels of management and those with permission from their agency.

TRAINING HOURS: 6

Effective Problem Solving and Decision Making (1 Day)

COURSE DESCRIPTION

Each day is filled with decisions to be made and problems to be addressed. Developing the skills to address these actions can not only increase one’s effectiveness, but also reduce stress and reactive behaviors. This course will guide participants through the process of identifying root causes of problems, generating solutions to problems, establishing decision-making criteria, and using those criteria to select the best alternative solution to problems. Practice scenarios will be used to help participants learn how to apply the problem solving and decision making processes to their own work situations.

OBJECTIVES

By the end of the workshop, attendees will be able to:

Apply a four step process to identify, analyze, and address workplace challenges.

Use a systematic approach to ensure the best possible decision is made.

Use tools and techniques to generate potential solutions to challenges.

Create action plans for implementation and follow up of decisions.

This class is open to all employees.

TRAINING HOURS: 6

Email Etiquette - WBT

With technology increasingly becoming the key source of communication, it is important to know the most efficient ways to communicate effectively, timely, and appropriately. In this course, you will learn about e-mail etiquette - the code of behavior used to create a proper e-mail - particularly as it pertains to e-mails in the workplace. Upon completion of this course, you will be able to apply guidelines for writing professional e-mails, respond appropriately to e-mails received, and format your e-mail using general business standards.

Emergency Preparedness - WBT

This course is designed to assist you in developing a plan of action so that you and your family are prepared to respond to a potential disaster. Upon completion of this course, you will be able to recognize various types of potential emergency events you could face in Louisiana, implement standard steps and take action in the event of various types of disasters, create a personal emergency plan to be used in the event of a disaster, and assemble a disaster supply kit.

Emotional Intelligence I - WBT

Emotional intelligence is the foundation for many traits needed in today’s workplace. Success depends, in part,
on your personal qualities - such as initiative, creativity, empathy, and adaptability - and your ability to build relationships.
This is especially true for people in leadership positions: leaders are judged by how well they handle themselves and their employees.
This course will help you discover your personal and leadership strengths. It will also help you identify areas where you can develop as a
leader and an individual. Upon completion of this course, you will be able to: explain emotional intelligence, evaluate your own level of
emotional intelligence, apply strategies to improve self-awareness, use techniques to manage your own emotions, implement methods to
increase your self-motivation.

Emotional Intelligence II - WBT

To lead in today’s world, one must possess Emotional Intelligence. Leaders are judged by how well they handle themselves and their employees.
Focusing on the social competencies, this course will help you increase your social awareness, effectively manage your relationships, and improve
the emotional intelligence of your team. The CPTP course, Emotional Intelligence 1: Personal Competence, focused on self-awareness,
self-management, and self-motivation. This course builds on those practices and applies them to interpersonal situations. Upon completion of this
course, you will be able to explain social competence and its role in the workplace, apply practices to increase your social awareness, use
techniques to improve your relationship management, and implement strategies to improve collaboration and teamwork.

This half-day instructor-led course is designed to allow participants to practice strategies that improve self-awareness and relationship management. Hands-on activities stress the identification, the analysis, and the importance of managing one’s emotions and recognizing their effect on interactions and workplace culture. This class is open to anyone seeking to learn how their own and others’ emotions impact their productivity, as well as how to respond constructively and objectively to others’ emotions.

Training Objectives:

Identify how emotions impact productivity.

Recognize situations that trigger your own strong emotions.

Recognize and respond to others’ strong emotions constructively and objectively.

Practice techniques to manage strong emotions effectively.

This course is open to anyone.

PREREQUISITES: Completion of these two web courses is required before enrolling in Emotional Intelligence III:

Emotional Intelligence I WBT

Emotional Intelligence II WBT

Training Hours: 3

Ethical Behavior in the Workplace (1 Day)

This 1-day course will help participants learn how to evaluate work situations to identify potential ethical problems and conflicts of interest. Participants will learn how to comply with rules and/or laws governing potential areas of conflict, promote awareness of ethical behavior in work groups, and anticipate the implications of words and actions within work group goals.

Learning Objectives: -Evaluate work situations, identify potential ethical problems and/or conflicts of interest, and recommend appropriate behavior -Develop a plan to comply with rules governing the most prevalent potential areas of conflict, including acceptance of gratuities, maintaining impartiality, and the disclosure of information -Develop a plan to promote awareness of ethical behavior in the work group

This course covers the basics of ethical leadership and is designed to assist in determining possible unethical actions and recognize
the differences between ethical and compliance questions. After completion of this course, you will be able to discuss the differences between
ethics and compliance, summarize the sources of ethical behavior, recognize the supervisor’s responsibility to model ethical behavior, and
describe possible ways to deal with unethical people.

Excel

Excel 2013 Add Numbers - WBT

In this course you will learn how to add numbers in Excel 2013 with formulas, functions and buttons.

Excel 2013 Add Time - WBT

In this course you will see that in Excel 2013 you can add and subtract time like you do other numbers, allowing the user to track time used in project, etc.

Excel 2013 Advanced IF Functions - WBT

This course teaches how to do complex IF functions in Excel 2013. This includes using IF with AND and OR, and other advanced functions.

Excel 2013 Array Formulas - WBT

This course will introduce you to array formulas which are used to generate single and multiple results in various calculations.

Excel Average Group of Numbers - WBT

This course will show you how to obtain the averages or weighted averages of numbers in column or rows, and show you the functions used to find averages of numbers that are not in columns or rows.

Excel 2013 Basic Math - WBT

In this course you will learn how to add numbers in Excel 2013 with formulas, functions and buttons.

Excel 2013 Create Chart - WBT

In this course you will see how to create charts that will visually better represent your data highlighting different data groups in different ways.

Excel 2013 Create Your 1st Workbook - WBT

This course will introduce you to Excel 2013 and show you how to accomplish everyday tasks.

Excel 2013 Drop Down Lists - WBT

This course will teach you how to use and manage drop down lists within Excel 2013, making your worksheets easier to use by others and more efficient.

Excel 2013 PivotTables - WBT

PivotTables and Pivot Charts are tool that allow you to analyze data in Excel 2013. This course will teach you what they are and how to use them.

Excel 2013 VLOOKUP - WBT

In this course you will learn how to use VLOOKUP to located specific data in a large spreadsheet or in a group of spreadsheets with a workbook.

Excel 2013 Use Auto Fill - WBT

In this course you’ll see how to use auto fill, and a new feature for 2013, Flash Fill to make corrections over the entire spreadsheet, and save a great deal of time and effort.

Excel 2013 Use Conditional Format - WBT

In this course you’ll learn how in Excel you can set conditional formatting to help differentiate data, such as with color.

Excel 2013 Working Macros - WBT

This course will show you how to automate repetitive functions using the Excel macro recorder.

Excel 2010 Basic Chart - WBT

After completing this course you will be able to: create a chart, makes changes to a chart after
you create it, understand basic chart terminology.

Excel 2010 Conditional Formatting - WBT

After completing this course you will be able to: make data stand out by applying conditional formatting
to cells, decide which type of conditional formatting to apply, clear conditional formatting from cells, make your own conditional
formatting rules.

Excel 2010 Create Formulas - WBT

Use Excel to add, divide, multiply, or subtract. Learn how to write formulas and use math operators
so that Excel calculates them the right way. Write formulas that can automatically update results when values change, or
when you copy a formula to another location. Know the different types of cell references and when to use them when you copy
formulas: relative, absolute, and mixed. Create formulas with functions to add numbers, calculate monthly payments, and
capitalize proper names.

Excel 2010 Create Macros - WBT

Create a macro by using the Macro Recorder. Run the macro that you recorded. Make some minor changes
to the macro by using the Visual Basic Editor in Excel. Save the macro to your personal macro workbook and assign a button
to it.

Excel 2010 Create Spreadsheet - WBT

Create a new spreadsheet. Add, subtract, multiply, and divide in a spreadsheet. Enter and format
column titles. Let Excel fill in some information for you. Add or delete columns, rows, and spreadsheets. Keep column titles
in sight as you scroll down a spreadsheet. Select some printing options.

Figure out the monthly payments to pay off a credit card debt. Figure out monthly mortgage payments.
Find out how much to save each month for a dream vacation. Find out long it will take to pay off a personal loan. Figure
out a down payment. See how much your savings will add up to over time.

Enter VLOOKUP arguments in a formula. Use VLOOKUP to find values in Excel lists or tables. Avoid
VLOOKUP errors.

Family Medical Leave Act - WBT

This course provides a basic overview of the Family Medical Leave Act
(FMLA). The information provided in this course comes directly from the
United States Department of Labor. After completing this course, you will be able to define FMLA, explain FMLA eligibility requirements, and summarize ways in which FMLA entitlement can be used.

Five Choices to Productivity (1 Day)

Franklin Covey’s 5 Choices to Extraordinary Productivity

The Promise: There are five choices that, when consistently made, ensure that you will achieve extraordinary productivity in your work and life. This class presents and explains the 5 Choices as well as demonstrates how to implement the practices.

FLSA - WBT

This course is an overview of the Fair Labor Standards Act designed to give the state employee a basic understanding of their rights and obligations under the law. After completion of this course, you will be able to explain the basics of the FLSA, explain overtime compensation as it applies to the FLSA, and contrast the differences between the nonexempt and exempt employee as it applies to the FLSA.

Grammar - WBT

This course examines different areas of grammar including: capitalization, compounding, parts of
speech, sentence structure, subject and verb agreement, which vs. that, and who vs. whom.

Hazard Communication WBT

Whether you work in an office or in the field, you encounter potential safety hazards every day. Being mindful of your environment and
understanding the safety protocols in place can help you avoid workplace accidents. This course will help you interpret safety data sheets
and other hazard communication measures, such as Globally Harmonized System (GHS) labels, you may encounter. This course was designed
specifically for DEQ, but the content is relevant for all employees. In addition to learning how to interpret a GHS label, you will be able
to explain the pictograms used to identify chemical hazards and how to use a safety data sheet (SDS) properly. Downloadable resources for this
course include a Guide to GHS Pictograms and a job aid on Safety Data Sheets.

Hiring and Retaining Top Talent - WBT

This course provides managers with tips for interviewing, on-boarding, and motivating employees. Intended for state supervisors in Supervisory Group 1.

How a Bill Becomes a Law - WBT

This course explains the various elements involved in the process by which a bill becomes a law.

HR Civil Service Department Overview - WBT

This course will identify the various divisions within State Civil Service and help learners understand
the functions of each division. INTENDED AUDIENCE: All Human Resources Professionals.

HR Civil Service Essentials - WBT

This course provides information about the history of Civil Service, the Human Resources role within
Civil Service, and the importance of political activity rules. INTENDED AUDIENCE: All Human Resources Professionals.

HR Common Myths - WBT

This course examines a number of harmful, common myths that exist in the state government workforce.
The course deconstructs these myths; and offers specific techniques to correct behavior resulting from these false beliefs.
INTENDED AUDIENCE: All Human Resources Professionals.

HR Documentation and Grievances - WBT

This course serves as a guide to documentation standards and procedures and a brief overview on grievances.
INTENDED AUDIENCE: All Human Resources Professionals.

HR Interviewing and Onboarding - WBT

This course provides HR professionals with tips for interviewing, orienting, and on-boarding new
employees. INTENDED AUDIENCE: All Human Resources Professionals.

This 1-day module will include a discussion of the constitutionally defined purpose of merit hiring, the benefits of different selection procedures, and an in-depth discussion of Chapter 22 and 23 rules.

This class is open to employees working in Human Resources positions only.

This 1-day module will include information on how to take legal disciplinary actions, and an overview of the Civil Service rules regarding appeals and what an agency should know to win a Civil Service appeal.

TRAINING HOURS: 6.0

This class is open to employees working in Human Resources positions only.

C.H.R.P. Module 4: LASERS Agency Training/RRM Workshop (1 Day)

This 1-day workshop taught by staff from LASERS will include updates and details associated with everything from enrollment of a member in the retirement system to guiding an employee through the retirement process. The curriculum will include changes in current legislation; enrollment information; contribution reporting; purchasing service credit; refund of contributions; survivor benefits; various types of retirement disability; early retirement, regular retirement, deferred retirement option plan (DROP) and initial benefit option IBO); eligibility requirements; and rehired retirees. It is recommended by LASERS that this workshop be attended annually.

This class is open to employees working in Human Resources and Payroll positions only.

TRAINING HOURS: 6.0

HR Capstone Workshop (1 Day)

This 1-day instructor-led course is a part of the CPTP SCS Foundations for HR Professionals curriculum. It provides opportunities for HR Professionals to apply the theoretical knowledge gained in the online courses in realistic and practical activities and simulations. It is intended for HR professionals seeking to improve upon the knowledge and skills needed to be successful in a civil service environment.

This webinar provides HR professionals with the opportunity to learn timely and relevant topics of interest, including layoff
measures, PES issues, and Civil Service rules. Led by the division of Program Assistance staff, these webinars are intended for
HR professionals only. Webinars occur monthly on the third Tuesday of each month and begin at 9 AM. Click the CLICK HERE TO REGISTER
link to register for upcoming webinar sessions.

Individual Differences and Diversity in the Workplace (1 Day)

This 1-day course will examine the ways we handle the individual differences among people in the workplace. Participants will learn how and why we have different perceptions about people and how those perceptions can affect teamwork and productivity in positive and negative ways. Participants will practice dealing with different dimensions of diversity in structured exercises and learn how to create a climate in which all employees’ contributions are recognized and
appreciated.

Learning Objectives: - Apply approaches to foster an environment in which people from diverse backgrounds work cooperatively and effectively in achieving organizational goals - Create a work group that values and understands diversity - Develop methods, behaviors, and attitudes helpful in managing a diverse workforce

Job Outcomes: - Recognizes the value of individual differences at all levels of the organization - Creates a climate in which everyone is respected and recognized for their contributions - Provides employment and development opportunities to support a diverse group of employees

This class is open to all employees.

TRAINING HOURS: 6

Improving Employee Performance through Coaching (1 Day)

This 1-day course presents the coaching process and strategies for improving employee performance. Supervisors will learn to document employee behavior in a consistent and organized manner, to recognize employee performance problems that need coaching, conduct positive and corrective feedback coaching sessions and develop actions plans to enhance employee job performance. In addition to the coaching process, the course also explains what to do if coaching does not work.

This course will help you to identify those characteristics and principles that will allow you to become an inspirational leader. Upon completion,
you will be able to define inspirational leadership, identify the four characteristics of an inspirational leader, identify the eight parts of the
inspirational leadership model, and apply strategies to inspire your employees.

Interaction with Inmates - WBT

This course defines the responsibilities and procedures of employees in regards to employee interaction with prison inmates.
Upon completion of this course, you should understand the utilization of prison inmates, be aware of your responsibility as an employee, and be able to recognize prohibited inmate behavior.

Introduction to Project Management - WBT

This course provides an introductory overview to project management. It includes an overview of the
project management process and the role of a project manager in the project management process. This course is the first
in a series of five project management courses.

Leave Management - WBT

This course outlines the supervisor’s rights and responsibilities in managing employee leave. The
course covers various types of leave, and outlines requirements and obligations for each.

Lotus

LOTUS Notes Add an Attachment - WBT

This tutorial shows how to add an attachment to a Lotus Notes document.

LOTUS Notes Add a Calendar - WBT

This course shows how to add a calendar to your Lotus Notes calendar and set display options.

LOTUS Notes Add Graphics - WBT

This tutorial shows how to add graphics into documents, spreadsheets, and presentations.

LOTUS Notes Add a Signature - WBT

This course shows how to add a signature to all of the messages you send.

LOTUS Notes Archive Settings - WBT

This tutorial shows how to change archive settings for Lotus Notes mail.

LOTUS Notes Color Coding Mail - WBT

This tutorial shows how to color-code your mail by sender, to make it easier to scan your inbox.

LOTUS Notes Delegating Access - WBT

This tutorial shows how to let specified people open your mail and read your e-mails, calendar entries,
to do items, and contacts.

LOTUS Notes Delegating a Folder - WBT

This tutorial shows how to delete a folder in Lotus Notes (provided you have sufficient rights.)

LOTUS Notes Display as Conversation - WBT

This tutorial shows how to display e-mails and their replies as conversations.

LOTUS Notes Emptying Trash - WBT

This tutorial shows how to change preferences for emptying trash in Lotus Notes mail.

This tutorial shows how to move folders in their own mail file or an application.

LOTUS Notes: Notes 101 - WBT

This tutorial shows what Lotus Notes can do for you.

LOTUS Notes Out of Office Messages - WBT

This tutorial shows how to color-code your mail by sender, to make it easier to scan your inbox.

LOTUS Notes Outlook TO LOTUS Notes - WBT

This tutorial introduces Microsoft Outlook users to the Lotus Notes user interface and how to perform
familiar Outlook tasks in Lotus Notes.

LOTUS Notes Previewing E-Mails - WBT

This tutorial shows how to display an e-mail preview in the Notes sidebar.

LOTUS Notes Remove Meeting Invites - WBT

This tutorial shows how to automatically remove meeting invitations from the inbox.

LOTUS Notes Repeating Meeting - WBT

This tutorial shows how to schedule a repeating meeting, and describes the options for when and how
long the meeting will repeat.

LOTUS Notes Schedule a Meeting - WBT

This tutorial walks you through the options you have when scheduling a meeting.

LOTUS Notes Search Tips - WBT

This tutorial shows how to use the search feature in Lotus Notes 8.

LOTUS Notes Separate Windows - WBT

This tutorial shows how to open an e-mail in a new window.

LOTUS Notes Types of Tables - WBT

This tutorial shows how to create different types of tables in Lotus Notes.

Managing Across Generations (1 Day)

This is a 1-day course that enables supervisors to identify and understand the characteristics of the four generations in the workforce. This course also provides information and strategies for managing across generations, communicating with each generation, identifying motivators for each generation, and dealing with conflict across the generations.

Learning Objectives: - Reframe perceptions and interpretations of others’ behavior - Adapt your approach to better communicate with others - Compare and contrast the values and the potential outcomes of generational interaction - Consider and identify potential problems for an organization when people from different generations fail to communicate effectively.
- Compare and identify differing feedback styles and their impact - Offer strategies for effective cross generational communication - Build an awareness of the various generations, their traits, and key motivators

Job Outcomes: - Communicates ideas and facts verbally in a clear and organized way - Adjusts style, tone, and level of verbal communication to fit the audience and situation - Builds productive working relationships with key individuals and groups - Considers and responds appropriately to the needs, feelings, and capabilities of all individuals - Treats all individuals with sensitivity and respect
- Recognizes the value of individual differences at all levels of the organization

TRAINING HOURS: 6

Managing and Improving Work Processes (1 Day)

COURSE DESCRIPTION

This class examines how work processes impact work effectiveness. Participants will learn to assess and analyze work processes to determine areas for improvement, as well as how to apply a process improvement strategy to increase efficiency and effectiveness of current workplace processes. Skills learned in this class will be applicable to the management of any work process.

OBJECTIVES

Determine the proper management tool for a work process

Analyze work processes using specific tools and techniques

Apply strategies to improve work processes

This course is open to all employees

TRAINING HOURS: 6

Managing Work Time Effectively (1/2 Day)

This ½-day class examines the habits we have in managing our time, and how the concepts of importance and urgency affect our productivity. Participants will identify the activities that determine their use of time and will learn and practice an effective method for planning and prioritizing tasks.

Learning Outcomes: - Apply proactive strategies to remove the barriers to effective and efficient time management. - Plan and prioritize work activities while taking into account short and long-term objectives.

This class is open to all employees.

TRAINING HOURS: 3

Myths That Affect Good Supervision - WBT

This course examines a number of harmful, common myths that exist in the state government workforce.
The course deconstructs these myths, and offers specific management techniques to correct behavior resulting from these
false beliefs.

Organizational Dynamics - WBT

This course illustrates how organizational dynamics are influenced by individuals and their use (or misuse) of workplace
power and politics, as well as the existing organizational culture. When you complete this course, you will be able to: identify the types of power that
exist within the workplace, discuss the effects of workplace politics, recognize the symptoms of dysfunction in the workplace, apply solutions
to improve organizational health, explain organizational culture and its effects, and apply strategies for cultivating a positive organizational
culture.

Outlook

Outlook 2016 Collaboration Tips - WBT

Learn in Outlook how to create a poll by adding voting buttons to an email. The poll responses arrive in your Inbox and are tallied in a tracking view.

Outlook 2016 Format Images Text - WBT

You will learn to create custom signatures that can be automatically added to your email messages. Email signatures can include text, images, your electronic business card, a logo, or even your handwritten signature.

Outlook 2016 Manage Calendars - WBT

You will learn to switch between day, week, or month views, or change the start day and time of the work week to customize your Outlook calendar.

Outlook 2016 Manage Contacts - WBT

You will learn to keep track of everyone you communicate with by creating and editing contacts in Outlook.

Outlook 2016 Manage Meetings - WBT

Learn to schedule an appointment to let other Outlook users know when you're free, busy, tentatively busy, or out of office.

Outlook 2016 Manage To Do Lists - WBT

Learn to create, edit, and mark tasks as completed or delete a task.

Outlook 2016 Tips - WBT

You will explore methods beyond the basic steps that allow Outlook 2016 to work more productively for users.

Outlook 2016 Quick Start - WBT

Follow this guide to get up and running quickly with Outlook 2016.
With Outlook on your PC, Mac or mobile device, you can:
- Organize email to let you focus on the messages that matter most.
- Manage your calendar to schedule meetings and appointments with ease.
- Share files from the cloud so recipients always have the latest version.
- Stay connected and productive wherever you are.

Outlook 2016 Organize Emails - WBT

You will learn to use the Clean Up tool to remove redundant email
messages from your email folders.

Outlook 2016 Send Emails - WBT

You will learn to read and organize email messages in Outlook.

Outlook 2010 Automatic Replies - WBT

Create and send automatic replies if you use a Microsoft Exchange Server account. Create and send
automatic Replies if you don't have an Exchange account (you use a services such as Hotmail, Gmail, or your ISP's mail service).
Stop both types of replies (Exchange and other types of accounts). Create rules to help manage incoming messages while you're
gone.

Outlook 2010 Best Practices - WBT

Create a system for managing email effectively. Use email and tasks together to plan your work.
Schedule time in your calendar for maintaining your system.

Outlook 2010 Keyboard Shortcuts - WBT

Use the ALT key to access any button or command on the ribbon. Use the ALT key to access buttons,
check boxes, and menus in a dialog box. Use ALT key shortcuts in dialog boxes. Use other kinds of access keys, like F6.

Outlook 2010 Mailbox Management Part 1 - WBT

Switch between the predefined views that Outlook provides. Turn grouping on or off. Add or remove
columns in a view. Create custom views. Start and stop Conversations view. Use the Clean Up and Ignore commands. Undo a
cleanup or ignore operation.

Outlook 2010 Mailbox Management Part 2 - WBT

In this course, you will learn to install any updates needed to run Instant Search, use Instant Search to find messages and items in your mailbox, configure
Instant Search to look through your entire mailbox, use the Instant Search ribbon tab, turn on Search Folders, enter parameters for Search Folders, create a
custom Search Folder, and delete Search Folders.

Outlook 2010 Mailbox Management Part 3 - WBT

Create folders. Use punctuation marks and other characters to control the order of your folders.
Add folders to your Favorites in the Navigation Pane. Move and delete folders Create Outlook Data files (PST files). Create
folders in your PST files

Outlook 2010 RSS Feeds - WBT

Identify web pages and blogs that provide RSS Feeds. Subscribe to an RSS Feed. Synchronize Outlook
with your Feeds. Read RSS items in Outlook. Change settings, such as folder locations, for your Feeds. Use search folders
to filter out unwanted items. Remove an RSS feed from Outlook. Unsubscribe to a feed.

Outlook 2010 Signatures - WBT

Create a basic e-mail signature. Format the text in a signature. Add a hyperlink to a signature.
Add an image such as a corporate logo to a signature. Create signatures in the Outlook Web App. Convert a handwritten signature
into a graphic. Create a signature that uses a two-column layout. Use a signature template.

Outlook 2010 Tame your Inbox - WBT

Create and respond to messages more efficiently. Know at a glance who replied to whom, and when.
Always reply to the most recent message in a conversation. Choose the folder arrangement that works best for the task at
hand. Act on whole conversations at once.

Outlook 2010 Save Time with Templates - WBT

Create, save, and use an email template. Download and customize a readymade email template. Save
appointments or meetings, tasks, and contacts as templates. Share templates with others.

Performance Management for Executives - WBT

This course provides information regarding the state's classified workforce, the Performance Evaluation
System (PES), and taking hiring and correction actions in accordance with Civil Service rules. It is intended to satisfy
requirements mandated for appointing authorities under Legislative Act 377. Required Audience: Agency Appointing Authorities.

Planning and Accountability (2 Days)

This 2-day class is designed to facilitate the performance measures phase of the strategic planning process. The course will provide an introduction to the role of performance management, an overview of the strategic planning process, and tools to develop methods to measure results.

This class open to managers/supervisors and employees involved in their agency’s strategic planning process. Note: This course is scheduled only as a special.

TRAINING HOURS: 12

PES

PES Basics - WBT

This course provides all state employees, including employees, supervisors, and second level reviewers,
with information about the importance of a performance evaluation system and the history of performance evaluations within
the state of Louisiana.

PES Planning Process - WBT

This course covers the complete planning process utilized by the Performance Evaluation System (PES).
It consists of three separate but equally accessible earning paths for supervisors, employees, and 2nd Level Evaluators.

PES Evaluation Process - WBT

This course covers the complete evaluation process utilized by the Performance Evaluation System
(PES). It consists of three separate but equally accessible learning paths for supervisors, employees, and 2nd Level Evaluators.

PES Forms - WBT

This course provides PES forms users with directions for completing each step of the PES form. Also
included is a comprehensive demonstration of the Bank of Expectations web-based application. This course is intended as
a support tool for state supervisors using the State Civil Service provided form to complete the PES process. It is not
a part of the State Civil Service Commission mandated training requirement for PES training.

PowerPoint

PowerPoint 2013 Using Animation - WBT

This course goes into detail about how to use animations effectively in your presentation.

PowerPoint 2013 Avoid Rebuilding - WBT

This course shows you how to recycle presentations to create unique presentations.

PowerPoint 2013 Create Flow Chart - WBT

This course shows you how to create a flow chart in your presentation.

PowerPoint 2013 Sound Effects - WBT

This course shows you how to add sound effects to the transitions in your presentation.

PowerPoint 2013 Switch 2013 - WBT

This course explains the changes in PowerPoint 2013 from the previous version.

PowerPoint 2013 Slide Show Timing - WBT

This course shows you how to use slide timing to record the time for each slide in your presentation. It covers using the recorded times to advance the slides automatically.

PowerPoint 2013 Trigger Animation - WBT

This course shows you how to create a trigger to control an animated object within your presentation.

PowerPoint 2013 Using Videos - WBT

This course shows you how to embed and play videos in your presentation.

PowerPoint 2013 Watermarks - WBT

This course shows you how to use watermarks in your presentation.

PowerPoint 2013 Insert Bar Chart - WBT

This course shows you how to add and to customize a bar chart in your presentation.

PowerPoint 2013 Customize Slide Masters - WBT

This course explains how to create and to use slide masters to make editing your presentation easier.

PowerPoint 2013 Handouts - WBT

This course goes into detail about how to print effective handouts for your presentation.

PowerPoint 2013 Insert Line Chart - WBT

This course shows you how to add and to customize a line chart in your presentation.

PowerPoint 2013 Handout Masters - WBT

This course shows you how to change the settings for the handout master, which contains the master layout and properties.

PowerPoint 2013 Motion Paths - WBT

This course shows you how to design and to create motion paths within your presentation.

PowerPoint 2013 Insert Pie Chart - WBT

This course shows you how to add and to customize a pie chart in your presentation.

PowerPoint 2013 Print Slides - WBT

This course shows you how to print slides and other basic styles of handouts for your presentation.

PowerPoint 2013 Highlight Text - WBT

This course shows you how to highlight text, use your mouse as a laser pointer, and change the fonts in your presentation.

PowerPoint 2013 Presenter View - WBT

This course explains the basics of Presenter view so you can have a different view than your audience when presenting.

PowerPoint 2013 Animate Pictures - WBT

This course shows you how to animate objects - including text, pictures, shapes, etc. - to enhance your presentation.

PowerPoint 2013 Backgrounds - WBT

This course will help you enhance your presentation by adding color, textures, pictures, etc. to your PowerPoint. It also covers how to customize your colors and use your design elements effectively.

PowerPoint 2013 5 Steps Better PowerPoint - WBT

This course offers 5 simple steps to make your presentation more effective.

PowerPoint 2013 Add Bullets - WBT

This course shows you how to work with bullets, including formatting text, changing font size, spacing, etc.

PowerPoint 2013 Crop Pic - WBT

This course shows you how to use the crop tools to edit your photos and to fit them into a shape.

PowerPoint 2013 First Presentation - WBT

This course will help you learn the basics of this version of PowerPoint.

PowerPoint 2013 Add Headers Footers - WBT

This course shows you how to add information - such as slide numbers, logos, and dates - in the headers and/or footers of your presentation.

PowerPoint 2013 Create Org Chart - WBT

This course shows you how to add an organizational chart to a slide.

PowerPoint 2013 Add Sound to Animation - WBT

This course shows you how to sync sound effects with animation, including adding multiple sounds and timing.

PowerPoint 2013 Create Template - WBT

This course shows you how to create a template from a presentation, so you can update or change information as necessary.

PowerPoint 2013 Apply Theme - WBT

This course shows you how to use themes in your presentation to improve your overall design.

PowerPoint 2013 Apply Transitions - WBT

This course shows you how to apply transitions between slides to enhance your presentation.

PowerPoint 2010 Animations - WBT

Change the timing for an animation using On click, With previous, or After previous. Change the speed
for an animation: speed it up, slow it down, and even delay it. Change the order of the animation using the Animation Pane
(previously known as the Custom Animation Pane). Add a sound to an animation. Add a custom animation using a motion path.

Broadcast a presentation to people outside your company. Broadcast a presentation internally, to
your coworkers. See what the broadcast experience is like for the attendees. Identify problems that can arise during a broadcast.

PowerPoint 2010 Create a Presentation - WBT

Create slides and add text. Choose a slide layout, insert a picture, and apply a theme. Change the
size and position of slide elements. Format pictures, shapes, and other slide content. Create speaker notes to use when
you present. Share the presentation file for review. Print handouts and prepare to present.

PowerPoint 2010 Data Charts - WBT

Visualize data with a chart. Compare parts of a whole using a pie chart. Insert a column chart to
show change over time. Define what a data series is. Define what a category is. Select and customize chart components.

PowerPoint 2010 Insert Photos - WBT

Insert a single photo. Create a photo album. Crop a photo. Align, distribute, and rotate a photo.
Apply styles and effects to photos. Manage file size by linking to photos.

PowerPoint 2010 Insert Videos - WBT

Embed a video into a presentation. Manage file size by linking to a video. Size a video frame. Change
the start and end times by trimming the video. Set a video to play full screen. Set a video to play automatically during
a slide show. Insert a video from a website, for example, YouTube.

PowerPoint 2010 Keyboard Shortcuts - WBT

Define the two kinds of keyboard shortcuts available: access keys and key combinations. Access tabs,
buttons, options, and commands using the ALT key. Directly perform tasks by using the CTRL key. Perform a variety of tasks
using the keyboard: from opening and working with files, to starting and stopping a slide show.

PowerPoint 2010 Smart Art Graphics - WBT

Decide which chart or diagram is right for you: SmartArt graphic or data chart. Visualize text by
using SmartArt graphics. Add text and shapes to a SmartArt graphic. Work with text levels to create shapes for any kind
of SmartArt graphic: from process diagrams to organization charts.

PowerPoint 2010 Tips and Tricks - WBT

Open PowerPoint fast by using a keyboard shortcut. Use a template from Office.com. Make a slide
from a single bullet. Crop a picture to a shape. Zoom with your mouse. Reuse a slide from another presentation. Use Slide
Sorter view. Insert a screenshot. Insert a screen clipping. Show or hide the ribbon. Use the Quick Access Toolbar.

Presentation Practice (1 Day)

This 1-day practice session allows those students who have completed CPTP Train the Trainer Basic OR CPTP Presentation Skills OR CPTP Effective Presentation Skills to benefit from a day of coaching and practice on a specific presentation of their choice.

Experienced trainer/facilitators lead the session and give practical and constructive feedback to help participants engage their audience, clearly communicate their messages, and support their presentation with skillfully prepared aides and delivery strategies.

The program is open to learners who have completed CPTP Presentation Skills OR CPTP Train the Trainer Basic.

PARTICIPANTS ARE ENCOURAGED TO BRING THEIR OWN PRESENTATION INCLUDING VISUALS. Participants who do not have an existing presentation to work on will be provided a topic and will focus on content delivery only.

The course is open to managers, trainers, & other employees who make formal presentations.

TRAINING HOURS: 6

Presentation Skills (1 Day)

This 1-day interactive training allows participants to improve their presentations by guiding them through the steps to plan, write, and deliver high impact programs that fulfill their objectives while keeping attendees engaged. Participants will also assess various presentation tools and techniques to determine when to use these to improve audience
understanding and retention of information.

The program is open to managers, trainers, and other employees who make formal presentations as part of their current job responsibilities.

By the end of this session, participants will be able to: *Design presentations that inform, persuade, and engage an audience. *Use presentation tools and techniques to improve audience understanding
and retention of information.

The course is open to managers, trainers, & other employees who make formal presentations.

TRAINING HOURS: 6

Preventing Sexual Harassment - WBT

This course provides learners with information on how to identify, prevent, and report sexual harassment that occurs
in the workplace. It is intended to meet the requirements of 2012 Senate Concurrent Resolution No. 107. It must be completed
each calendar year.

Preparing to Train - WBT

Preparing to facilitate a class is like preparing to run in a race. You don’t wait until the night before to start learning the material.
Trainers will tell you – the more prepared you are, the better the class is. This course is designed to help new trainers prepare mentally,
emotionally, and physically to facilitate a class. In several brief videos, the trainers at CPTP offer their perspectives, advice, and practical
tips to help learners create their own action plan and training routine. A downloadable trainer’s checklist is available under Resources in the course.
For the course assessment, a series of reflective activities are used throughout the course.

Preventing Workplace Violence for the Supervisor - WBT

The purpose of this course is to provide the supervisor state employee with basic guidelines on identifying, reporting and dealing with possible violent incidents within the workplace. The learning outcomes for this course are after completion of this course, you will be able to identify warning signs of workplace violence, apply counseling strategies to diffuse potentially violent situations, and determine the safest course of action during an incident of workplace violence.

Preventing Workplace Violence for Non-Supervisors - WBT

The purpose of this course is to provide the non-supervisor state employee with basic guidelines on identifying, reporting and dealing with possible violent incidents within the workplace. The learning outcomes for this course are after completion of this course, you will be able to identify warning signs of workplace violence, explain how to properly report warning signs, determine the safest course of action during an incident of workplace violence.

Prioritizing Tasks with Agency Mission and Values - WBT

Using established time management strategies, this course offers general guidelines and practical
techniques for prioritizing tasks using the mission and vision of an agency. Apply time management strategies to determine
and address important/urgent tasks. Determine and prioritize mission critical tasks. Discuss the role of Strategic Alignment.
Prioritize your own schedule in accordance with agency mission and goals.

Professional Writing Skills (1 Day)

(Formerly WRITING FOR MANAGERS)

This 1-day class is designed to give participants practice in working with basic business writing concepts. Participants will learn to write in a clear, concise style. Through lecture, examples, and practice exercises, participants will gain confidence in their ability to plan and to structure various forms of professional writing. Participants will learn how to identify and to correct their own grammar and usage problems. Strategies to revise and to proofread work will also be presented. Significant class time is provided for writing practice.

Learning Outcomes: - Write clear, concise, and action-oriented communication - Adjust language, style, and level of written communication to fit the purpose and audience - Maintain a professional and confident tone in your written communication - Use resources to help you identify and correct grammar and usage problems

This course is open to all employees.

TRAINING HOURS: 6

Professionalism in the Workplace (1 Day)

This one-day course is designed to provide participants with information to enhance their professional behavior, demeanor, and decorum in the workplace. The majority of the course will cover topics that are universal to all levels of employees. Those topics include: professional dress, professional etiquette, professional communication, and professional behavior. The final portion of the day will cover topics that are specific to supervisors, such as: properly addressing employees, maintaining confidentiality, conducting proper counseling sessions, and setting a good example.

Learning Outcomes - Participants will know the perceptions that are conveyed by attire - Participants will know the impact of professional etiquette - Participants will know the elements involved in communicating as a professional - Participants will be able to develop strategies to improve professional behavior - Participants will be able to develop protocols to properly address employees - Participants will recognize the importance of maintaining confidentiality - Participants will be aware of the proper protocols for employee counseling sessions - Participants will recognize the value of setting a good example

This course is open to all employees.

TRAINING HOURS: 6

Professionalism in the Workplace - WBT

This course is the e-learning companion to the instructor-led “Professionalism in the Workplace” course. It covers the basics of becoming a better professional
within the scope of your agency and position. The learning outcomes for this course are to: define professionalism, demonstrate the elements of professional appearance,
maintain a level of professionalism in your communications, and apply strategies to improve professional behavior.

Prohibited Political Activities - WBT

This course features the video, Prohibited Political Activities, which highlights the political activities that classified state employees are prohibited from doing as well as those in which they may partake.

Project Management: Monitoring Closeout - WBT

This course is the last of the five courses in the Project Management Series. Understand the basics
of project control, Recognize the importance of status meetings and how to run them effectively, Identify the types of delays
and ways to minimize their effects, Understand the closeout process.

Project Management Planning - WBT

This course provides the learner with specific information on the planning function of the project
management process. It outlines the milestones required for proper planning in project management. This course is part three
of a five course series on project management.

Project Management Scheduling - WBT

This course provides learners with information on scheduling tools used to track and predict project
timelines. It is a part of the CPTP Project Management online course series and is intended for learners who manage projects
as a part of their job roles.

Project Manager’s Role - WBT

This course provides the learner with specific information on the role of a project manager's role
within the project management process. It outlines expectations and duties of the project manager. This course is part two
of a five course series on project management.

Providing Quality Service (1 Day)

This 1-day class provides a foundation that will help participants address the basic service needs of their customers, as well as providing a usable framework for customer relationship management. Participants will learn how to assess individual situations to identify potential opportunities for providing outstanding customer service. Additionally, participants will learn strategies for dealing with difficult and challenging customers.

While not required pre-requisites to Providing Quality Service, the web-based courses Customer Service Overview WBT and Customer Service 2: Customer Relationship Management WBT provide an excellent background to this course.

Upon completion of this course, you will be able to: -Identify the various ways in which customer service can be used -Apply strategies to satisfy and keep customers -Analyze and respond to difficult customers

This course is open to all employees.

TRAINING HOURS: 6

Punctuation - WBT

This course covers most punctuation marks and the correct usage of each. Intended Audience: All state employees.

SCS Entry Guidelines/Reporting (1 Day)

This course is designed to serve as an introduction to the SCS Entry Guidelines and to provide guidance on how to audit agency data
for SCS Rule compliance using LaGov HCM reporting techniques.

Self-Motivation in the Workplace (1/2 Day)

This 1/2-day course will help participants examine how to be more motivated in the workplace. Participants will use this course as an opportunity to identify ways to build a sense of meaningfulness into their working environment. Participants will also learn how to anticipate the implications of words and actions within work group settings. They will be able to understand how a motivated employee's work performance positively impacts productivity within the organization.

Learning Objectives: - Discover how motivated individuals can contribute to a more positive and productive work environment - Assess your needs in order to motivate yourself at work

Job Outcomes: - Creates and supports a work environment which encourages quality service to the public - Demonstrates a personal commitment to provide quality service to the public

TRAINING HOURS: 3

Situational Leadership 1 - WBT

This course will help you examine your beliefs about employees and how these beliefs affect your leadership style. It will also
help you expand your options as a supervisor by giving you additional tools you can use in different situations. After you
complete this course, you will be able to identify your leadership style, discuss Theory X and Theory Y theories of leadership,
apply leadership strategies appropriate to the situation at hand, and avoid common leadership pitfalls

Situational Leadership 2 - WBT

This course builds on the basic theories presented in the Situational Leadership 1 course, by offering you additional leadership
strategies and examples of practical application you can use to enhance your team’s performance.

Strategic Alignment - WBT

Strategic alignment uses an agency's mission, vision, and values statements as a guide in the decision
making process. This course is designed to help leaders align tasks with these agency standards to increase employee engagement
and to achieve agency goals.

Strategic Planning - WBT

This course is intended to help supervisors and employees understand the strategic planning process. It is not designed for upper-level managers involved in strategic planning. Managers who are involved in the strategic planning process should take the CPTP instructor-led course: Planning and Accountability. After you complete this course, you will be able to define strategic planning; explain the purpose and scope of strategic planning; identify the components of a basic strategic plan; and discuss your role in strategic planning.

Strategic Thinking - WBT

This course will give you techniques to help you to become a strategic thinker. It will also help you use strategic thinking on the job, especially in relation to teams or supervisory duties. Upon completion, you will be able to explain strategic thinking and its benefits, identify the traits of strategic thinkers, overcome barriers to strategic thinking, and apply strategic thinking techniques in the workplace.

Strategies for Supervisory Success (1 Day)

Supervision is defined in this book as the first level management of the organization and is concerned with encouraging members of the work unit to contribute positively toward accomplishing the organization’s goals and objectives. Although the definition is simple, the job of supervision is quite complex. The varied work of the supervisor can be difficult to master. Yet mastery of supervision is vital to organizational success because supervisors are the management persons that most employees see and deal with every day. This 1-day class is designed to help participants develop strategies to effectively assume their supervisory roles within their agencies.

Job Outcomes: - Outlines actions required to build credibility. - Identifies strategies to tap into the commitment of others. - Creates a clear connection between departmental and organizational goals to increase work group commitment. - Plans for a conversation to build a constructive relationship with your own manager to gain managerial support.

TRAINING HOURS: 6

Stress Management - WBT

This course examines signs, causes, and coping mechanisms for stress in the workplace.

Supervisor's Toolbox: Managing and Improving Work Processes - WBT

This course is designed to give supervisors a variety of tools to manage, analyze, and improve work processes. Seven different
tools are covered, including Process Mapping, Role and Responsibility Analysis, and the 5S method. Downloadable templates and other resources
are available for each tool to help supervisors apply these methods. This course uses adaptive testing – the test changes with each answer
given – within a realistic scenario.

SWOT - WBT

SWOT Analysis is a simple tool to help you chart your strengths, weaknesses, opportunities, and threats within an environment.
It can be used at any level - unit, department, and agency – as part of strategic planning, goal setting, or process improvement. Although designed
for supervisors, this course would be an excellent starting place for anyone wanting to develop a plan for personal or career development. This course
includes a downloadable SWOT template and other resources to help individual apply this strategy in a variety of situations. For the final assessment of
this course, learners will create a personal SWOT and develop the beginning of a personal development plan.

Time Management - WBT

The key to high productivity lies in setting priorities and managing time. Time management skills
provide individuals with the ability to identify important tasks, plan time strategically, and manage emergencies effectively.
In this course, learners will understand the importance of effective time management, learn strategies to effectively manage
time, and develop good time management habits.

Train the Trainer - (1 Day)

This 1-day course provides new trainers with tips for how to effectively conduct a class in an adult learning environment. It will include practical activities designed to increase the participants' confidence and awareness. It will also discuss classroom management and participant engagement.

Learning Outcomes: Upon completion of this course, learners will be able to: - Apply strategies to maximize their effectiveness in the classroom - Be aware of their body language and other factors that may influence their effectiveness and success as trainers. - Implement techniques to address the challenges and needs of adult learners

Intended Audience: Employees new to training

TRAINING HOURS: 6

Understanding and Managing Anger - WBT

This course discusses anger and how to effectively manage it when it occurs. This course will: explain anger and its effects,
express anger appropriately, recognize the causes of anger in the workplace, demonstrate the ability to manage anger and use it effectively, and
strategically deal with angry coworkers.

Understanding Organizational Dynamics - WBT

Organizational Dynamics is how people in a group work together to accomplish a task. This course illustrates how dynamics are influenced by individuals
and their use (or misuse) of workplace power and politics, as well as the existing organizational culture.

Using PICK Charts to Prioritize - WBT

Want to improve your department but don’t know where to start? Trying to solve a problem that has many solutions? Overwhelmed by options? Try using a PICK chart to
make the decision easier. A PICK Chart is a visual organization tool that will help you prioritize multiple tasks, action items, possible solutions, etc., based on
impact and difficulty.

Validating Employee Performance - WBT

This course provides managers with tips on how to objectively document workplace performance for
their employees. It also discusses the appeals process and how a manager can best prepare himself/herself for this process. Intended for state supervisors in Supervisory Group 1.

2015 Supervisory Core Group Capstone Workshop (1 Day)

MANUAL REQUIRED. See below.

This course is the culmination of the 2015 Core Supervisory program. It is required to complete the 2015 Supervisory Core Program.

The Core Capstone Workshop requires participants to actively engage with each other in cooperative learning experiences. The course content includes discussions, simulations, and group activities. The Core Capstone Workshop assumes participants have not only taken course prerequisites, but are familiar with the material. For those participants who wish to review key content prior to the course, review materials can be downloaded by clicking the “Click here to print review materials” link in the Links to More Information section of the course information in LEO or from the Manuals tile on the CPTP website. Participants also can repeat courses to review. CPTP recommends participants retake the web-based courses if there is a gap of more than 6 months between completing the prerequisite courses and the Core Capstone Workshop.

You are required to bring the course manual to class. You have the option of printing a manual, which can be found in the Links to More Information section of the course information in LEO or in the Manuals tile on the CPTP website, OR using the on-line fillable manual from your computer, tablet, or smart phone during class.

NOTE: 2015 Supervisory Core, 2015 Supervisory Group 1, and 2015 Supervisory Group 2 Programs each have a capstone workshop. The capstone workshops are required to complete each program.

TRAINING HOURS: 6

2015 Supervisory Group 1 Capstone Workshop (1 Day)

MANUAL REQUIRED. See below.

This course is a culmination of the Supervisory Group 1 2015 Program. It is required to complete the 2015 Supervisory Group 1 Program.

The Capstone Workshop requires participants to actively engage with each other in cooperative learning experiences. The course content includes discussions, simulations, and group activities. The Capstone Workshop assumes participants have not only taken course prerequisites, but are familiar with the material. Participants are welcome to review the prerequisite course information by revisiting the courses as often as they would like to before attending this class. CPTP recommends participants retake the web-based courses if there is a gap of more than 6 months between completing the prerequisite courses and the Capstone Workshop.

You are required to bring the course manual to class. You have the option of printing a manual, which can be found in the Links to More Information section of the course information in LEO or in the Manuals tile on the CPTP website, OR using the on-line fillable manual from your computer, tablet, or smart phone during class.

NOTE: 2015 Supervisory Core, 2015 Supervisory Group 1, and 2015 Supervisory Group 2 Programs each have a capstone workshop. The capstone workshops are required to complete each program.

TRAINING HOURS: 6

2015 Supervisory Group 2 Capstone Workshop (1 Day)

MANUAL REQUIRED. See below.

This course is a culmination of the 2015 Supervisory Group 2 Program. It is required to complete the 2015 Supervisory Group 2 Program.

The Capstone Workshop requires participants to actively engage with each other in cooperative learning experiences. The course content includes discussions, simulations, and group activities. The 2015 Supervisory Group 2 Capstone Workshop assumes participants not only have taken course prerequisites but also are familiar with the material. Participants are welcome to revisit and review the prerequisite courses as often as they would like to before attending this class. CPTP recommends participants retake the web-based courses if there is a gap of more than six months between completing the prerequisite courses and the Capstone Workshop.

You are required to bring the course manual to class. You have the option of printing a manual, which can be found in the Links to More Information section of the course information in LEO or in the Manuals tile on the CPTP website, OR using the on-line fillable manual from your computer, tablet, or smart phone during class.

NOTE: 2015 Supervisory Core, 2015 Supervisory Group 1, and 2015 Supervisory Group 2 Programs each have a capstone workshop. The capstone workshops are required to complete each program.

TRAINING HOURS: 6

Word

Word 2013 Advanced TOC - WBT

This course shows you how to create a custom Table of Contents over which you have complete control.

Word 2013 Create Document - WBT

This course will help you learn the basics of this version of Microsoft Word.

Word 2013 Create Forms - WBT

This course shows you how to create personalized forms in Word 2013.

Word 2013 Create Labels - WBT

This course shows you how to create and to print labels, including how to use mail merge.

Word 2013 Custom Margins - WBT

This course shows you how to set custom margins as well as how to change your header and footer margins.

Word 2013 Footnote - WBT

This course shows you how to insert and to format footnotes in your document.

Word 2013 Headings - WBT

This course shows you how to create collapsible headings in a document.

Word 2013 Headings - WBT

This course shows you how to create collapsible headings in a document.

Word 2013 Intro TOC - WBT

This course shows you how to use heading styles to create and to update a Table of Contents easily.

Word 2013 Mail Merge I - WBT

This course shows you the basics of mail merge, including using it for email, letters, and envelopes.

Word 2013 Mail Merge II - WBT

This course shows you how to add formulas, conditional statements, and target recipients in your mail merge.

Word 2013 Mail Merge III - WBT

This course shows you how to import lists from other sources, such as Microsoft Excel. It also shows you how to personalize your documents in a mail merge.

Word 2013 Make the Switch - WBT

This course explains the changes in Word 2013 from the previous version.

Word 2013 Mirror Margins - WBT

This course shows you how to set mirror margins, customize page numbers, and create cover pages.

Word 2013 Orientations - WBT

This course shows you how to change your document orientation and how to use both orientations in one document.

Word 2013 Quick Styles – WBT

This course shows you how to use Quick Styles to format your document.

Word 2013 Raise Your Game – WBT

This course shows you several tips for improving your work processes with Word. It illustrates how to use Office Online and the free tools available.

Word 2013 TOC Next Level – WBT

This course shows you how to create a custom automatic table of contents with your own formatting.

Word 2013 Track Changes – WBT

This course shows you how to use the Track Changes tool when drafting, sharing, and editing documents. This tool helps allows you to see and to approve any changes suggested by another person.

Word 2013 Using Styles – WBT

The course shows you the benefits of using Styles to format your documents.

Word 2013 Watermarks – WBT

This course shows you how to create and to use watermarks in your document.

Word 2013 Word Counts – WBT

This course shows you how to track word counts in your document as you are writing.

Use text effects to apply the same types of formatting that you use for graphics and images directly
to document text. Adjust, correct, and enhance images with picture editing tools. Insert screen clippings and screenshots
into your document. Add and edit SmartArt graphics.

Word 2010 Create a Document - WBT

Create and save a new document. Fix spelling and grammar as you type. Add formatting to your text.
Change page margins.

Word 2010 Create a document Part II - WBT

Move around in the document. Use formatting marks. Move text around in the document. Change line
spacing and alignment.

Word 2010 Keyboard Shortcuts - WBT

Define the two kinds of keyboard shortcuts: access keys and key combinations. Access tabs, buttons,
options, and commands using the ALT key Directly perform tasks by using the CTRL key. Perform a variety of tasks using the
keyboard: from opening and working with documents to selecting and formatting text.

Word 2010 Navigation Pane - WBT

Get a bird’s-eye view of document pages and headings by using the Navigation Pane, and then go to
a specific section or page with one click. Quickly locate, add to, and reorganize content by working with headings in the
Navigation Pane. Find all instances of specific text and other items such as tables without having to scroll for them, as
well as replace text.

Word 2010 Table of Contents - WBT

Generate and update a TOC. Prepare headings so they'll be included in the TOC. Change TOC settings.
Modify TOC styles. Remove a TOC.

Word 10 Tips and Tricks - WBT

Open Word quickly by using a keyboard shortcut. Use a template from Office.com. Convert a list into
a table. Convert a list into a SmartArt graphic. Crop a picture to a shape. Zoom with your mouse. Put a document on SkyDrive.
Find and replace text. Use advanced selection techniques. Show or hide the ribbon. Use the Quick Access Toolbar. Make a
to-do list with checkboxes.

Workforce Planning (1 Day)

This 1-day course reviews the workforce planning process. Participants will learn what workforce planning is and will work through exercises in which they will create a workforce plan.

This class is open to employees involved in creating their agency's workforce plan.

TRAINING HOURS: 6

Work-life Balance: Balancing Your Life - WBT

This course discusses work-life balance. Upon completion of this course you will be able to define work-life balance,
analyze your current state of balance, apply strategies to balance your life, and utilize techniques to maintain your balance.

Working with SMEs - WBT

Establishing roles, navigating authority parameters, and negotiating personality differences are only a few of the challenges instructional
designers face when working with Subject-Matter Experts. This course will help you cultivate a productive relationship with even the most challenging
SME, which will ultimately make your job easier and help you create the best training possible.

Working through Challenging Times - WBT

This course will provide you with tools and techniques, which you can customize to meet your needs, to help you work through a specific challenge in your life.