Instructions

ZOOM IN by clicking on the page. A slider will appear, allowing you to adjust your zoom level. Return to the original size by clicking on the page again.

MOVE the page around when zoomed in by dragging it.

ADJUST the zoom using the slider on the top right.

ZOOM OUT by clicking on the zoomed-in page.

SEARCH by entering text in the search field and click on "In This Issue" or "All Issues" to search the current issue or the archive of back issues
respectively.

PRINT by clicking on thumbnails to select pages, and then press the
print button.

SHARE this publication and page.

ROTATE PAGE allows you to turn pages 90 degrees clockwise or counterclockwise.Click on the page to return to the original orientation. To zoom in on a rotated page, return the page to its original orientation, zoom in, and
then rotate it again.

CONTENTS displays a table of sections with thumbnails and descriptions.

ALL PAGES displays thumbnails of every page in the issue. Click on
a page to jump.

THE AUSTRALIAN LOCAL GOVERNMENT YEARBOOK EDITION 23 • 39
CORPORATE PROFILE
To find out what CGU can do in
partnership with you in your community,
please talk to your insurance broker and
ask them to contact us. We can't wait to
get started.
Case study: resolving a council
property fire risk
CGU Risk Partners recently identified
a non-compliance issue at a Sydney
council property fire sprinkler system.
A few years earlier, an independent
fire company had determined that the
electric pump supplying water to the
fire sprinkler system had failed, but this
finding had been missed.
CGU Risk Partners worked quickly
with the council and the fire company
to fix the pump, and then reviewed
and recommended improvements
to management processes, to ensure
that such a failure would be picked up
immediately next time.
CGU Risk Partners is continuing to
partner with the council and their broker to
provide risk management services across
the council's entire property portfolio, to
better protect these vital community assets
and the people in the community.
Leading in motor fleet risk
management
CGU offers an industry-leading Motor Risk
Management service to motor fleet clients,
including many local councils in Australia.
We partner with councils and their
brokers to help reduce claims costs across
their fleets, and improve road safety using
proven strategies and tools, such as trend
analysis, performance reporting, risk-
reduction strategies, risk training material
and services, and business performance
surveys. We get results.
We also provide benchmarking to
enable a council to measure its fleet
performance against industry best practice.
At CGU, our commitment to road
safety goes beyond risk mitigation. As
industry leaders, the CGU National Motor
Risk Manager is a part of the steering
committee of the National Road Safety
Partnership Program, providing guidance
and tools to help reduce road accidents
and keep the community safe.
In partnership with councils
across Australia, the CGU Motor Risk
Management team is working to make
your world a safer place every day.
Case study: helping promote a
zero-crash culture across a council
motor fleet
The CGU Motor Risk Management team
is working with a major city council in
New South Wales to develop a zero-crash
culture by influencing driver attitudes
and behaviours. Many of the strategies
we have suggested are now embedded
in the council's day-to-day operations.
It has been a two-year journey,
undertaken with full cooperation of
the council's fleet and senior managers,
and we have helped put practices in
place that have put accountability
back on drivers, and we have provided
mitigation tools and techniques to
increase operational effectiveness and
reduce costs.
The council has developed a driver
handbook with safe driving principles,
and has incorporated online training,
communication strategies, driver
coaching, and evaluation and ratings as
part of its procedures, making its drivers
more responsible for accidents.
We have also provided accident data,
identified trends, and helped to determine
why accidents happen. Having more
insight into accidents has enabled the
council to better manage any accidents
that do occur, and provide one-on-one
driver training where required.
Case study: fleet risk management
tools that deliver
The CGU Motor Risk Management team
supports a major council in Victoria,
providing risk management tools such as
online driver training, risk management
reporting, advice and claims trend analysis.
Since the tools were introduced, the
council has seen the rate of crashes across
its fleet drop by two-thirds in one year.
Over a two-year period, the cost of claims
has reduced by more than three-quarters.
In both instances, fleet vehicle numbers
remained reasonably unchanged.
The team is now introducing these
services to other councils nearby and
across the state.