I downloaded the new OS like the sticky says for a buddies 8530 on the Sasktel Network, and are having big problems. He doesnt have any more contacts, no bbm contacts, no pictures, etc. It is the Package Version: 5.0.0.1493. Since there was a problem, i wanted to run the loaderbackup but have no idea how to do so. It mention going to desktop manager>backup/restore tool but I dont know where that is.