Some of the basic changes within the implementation requires quite a lot of work. A good example is vanity URLs. Most of the clients now a days have this basic requirement especially around blobs but there is none out of the box URL assembler available

Deployment is one of the most painful area. Even with CSDT, which is just the recent addition to product, there are many area’s which it lacks. The basic use cases are not covered by CSDT

With CS 761, there are headless installs which is welcome change through if you are upgrading to CS 761 from version below CS 75 there is no other way apart from GUI based installers

Product customisation is one of the pain area’s. There is no concept of extending the existing elements into your project elements and apply changes. Which means each time you run an upgrade, there is an activity to reapply all the changes again which makes upgrades sooo much error prone and time consuming

CS Engage, for providing personalised content, has never been an easy product to work with and get your head around it

There are number of modules on top of core content server but its been utilised scarcely across the globe and tough to find a single case study when in need

Rollbacks are still is old 90′s fashion way of taking file system and database dump and restoring them back. Cold dumps needs to be taken to get an exact snapshot of the system at that point in time

Lots of documentation is there but they cover basic information and for anything beyond basic changes require folow-up on yahoo groups or through support

Support centre has not been supportive. It sometimes feel, just to meet their SLA’s, there are responses which doesn’t even relate back to the actual query