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DonnaB

Posted 19 December 2010 - 09:27 PM

If the msn messenger program you're attempting to run is corrupt, Windows will be unable to execute the file properly and sometimes generate this error message.

If you downloaded this file and verified it is complete and compatible with your version of Windows, delete the file and try downloading and running it again. It's possible during the download that the file became corrupted.

You can uninstall through your Add/Remove programs.

Here's a site where you can re-download it again after you uninstall the program.

deano85

Posted 21 December 2010 - 10:50 AM

deano85

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I downloaded sp3 and when i try to install it says the file c:/windows/system32/ntdll.dll is open or in use by another application. I also copy and pasted the sfc/ scannow into the run command and it says windows cannot find sfc/.

DonnaB

Posted 21 December 2010 - 04:42 PM

After you reinstalled your OS did you click on Windows Updates? That should take you to the Windows Update site which will scan your computer for the needed updates automatically.

After reinstalling and before installing any programs you must get your updates first.

In order to install SP3, you must first have Windows XP Service Pack 1a (SP1a) or Service Pack 2 (SP2) installed. By clicking on Windows Updates, the scan should find whatever your new installation of Windows XP is in need of concerning Updates and install them.

Amlak

Posted 21 December 2010 - 05:49 PM

Amlak

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I downloaded sp3 and when i try to install it says the file c:/windows/system32/ntdll.dll is open or in use by another application. I also copy and pasted the sfc/ scannow into the run command and it says windows cannot find sfc/.

deano85

Posted 21 December 2010 - 08:10 PM

Ok, I installed every windows update (all 87 of them) but now when i run the sfc /scannow command it says:

files that are required for windows to run properly must be copied to the dll cache insert your windows xp professional service pack 2 cd now.

It was a guy i knew who worked for dell that reinstalled windows for me and i have no clue what os disk he used, i would ask him but he moved away a few months back. If i have all the recent updates then why is it still saying this?

deano85

Posted 21 December 2010 - 08:44 PM

deano85

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When i run the command C:\WINDOWS\ServicePackFiles\i386 it brings up a folder but when i scroll over it says it is empty, also i cannot see any service pack 3 in my add or remove programs but windows updates say there is no updates?

Also i can't install office because of the same problem asking for a service pack i don't have installed.

Posted 21 December 2010 - 10:12 PM

Amlak

Posted 21 December 2010 - 10:22 PM

Amlak

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1,470 posts

Try doing it in Safe Mode and see what happens. If that doesn't work, you might want to make a new thread about this in the section related to malware issues (as this could easily be a malware problem).