Written by Manny Sandhu, Microsoft Premier Field Engineer Outages are something that we never want to have happen, but they do, and when they occur how ready are you to deal with the repercussions? In most cases, it isn’t the technical skill of personnel which determines the success (or duration) of the outage. How confident…

Article written by Ehsan Youssef, Premier Field Engineer So many times as a field engineer I’ve been engaged to help resolve issues that were ongoing for an extended period of time and the root cause was elusive. Mostly, the issues were performance-related but service outages also came up. On the Microsoft Exchange platform, these issues…