Returns Manager Shopify App

The best way to manage returns on Shopify!

Install Difficulty Explained

Each app has different installation requirements. Some require no work at all, while others require a few modifications to the liquid code in your store's template.

Below is a general definition of difficulty to give you a better idea what to expect. We also offer installation services so no matter how difficult (or easy) it is to install, if you can't figure it out, don't want to try or just don't have the time, we can help.

easy

We consider an app easy to install when it requires either NO modifications to your store's template, or a single line of code copy & pasted into your liquid files.

medium

We consider an app medium to install when it requires a few different lines of code copy & pasted into one or a few of your store's templates.

hard

Some of our more complex apps require a litte modification to your theme's template files. These would be considered hard to install. We recommend you use our app installation service for these apps, unless you are comfortable with liquid and HTML.

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“This app provides all the returns functionality modern customers expect from online retailers at a reasonable price.”

Returns Manager Shopify App

OVERVIEW

Returns Manager is an app that allows you to create and manage returns in a professional way through an easy-to-use, flexible interface.

The options available through the app are endless. You can create custom rules for products, which allows you to set it so certain items can be returned, for example, after 30 days and others can be returned after 60. Customers don’t require accounts in order to request and manage their returns, which particularly helps people who check out as guests. Users can attach files to a return request, plus you can customize the language, branding settings, display settings and the different stages that returns pass through. The app allows you to manage your shipping options for each return as well, and on top of all of that, you can easily stay on top of your return requests with email notifications.

The return manager can be embedded on any page in your store with a simple piece of code. You can even customize the area above and below it on the page and enter HTML in various areas of the manager to help your customers or give special instructions.

You have the ability to hand-select products, or to speed up the process, you can select entire collections, brands or product types. Then for each group of products you can specify if, and for how long, a customer has to return it for each type of return: Refunds, Exchanges or Credits.

FAQ

Can I attach files to an active return?

You bet you can. Just use the "public note" button on an active return to attach a file. This is useful for shipping labels that customers can print off and use to return their items.

Can it be customized?

Every aspect of the returns manager (that the customer sees) is 100% customizable! We've built in some user friendly tools to edit basic things like backgrounds, borders, fonts, etc., but you can also inject any custom CSS you want to give it a look all your own!

Can customers see the status of their returns?

Yes, they can! There's a handful that are preloaded in the app by default, but it's 100% customizable so you can edit those or add new ones to make it work exactly the way you want! And each status can be set to send an email update to the customer.