Online request at the Customer Portal. Outside office hours, this must be backed up by call to helpline.

Field Representatives

A team of 50 Field Representatives provides proximity 24/7 technical support in 125 countries. They keep Safran engines running and aircraft flying in compliance with Airworthiness and Safety instructions.
They identify requirements, offer precise diagnostics and guide customers through the troubleshooting process.

Field Technicians

110 Field Technicians, all expert mechanics, located around the world to optimize technical maintenance interventions.

Their main mission is to perform Level 1, 2 or 3 technical maintenance interventions in compliance with applicable regulations and Safran Helicopter Engines standards, at a Certified Maintenance Center or in the field (operator's site or maintenance facility).