Email notification messages can be generated automatically by
Tracker triggered by the
actions performed on a record.
Notification messages can
also be triggered by the use of the
Alerts and
Discussion features.
Each of the features above generates a notification message with
a unique structure. Common to all message types is the inclusion
of hyperlinks to take the user receiving the message to the workgroup,
record, or discussion thread specified in the message. The hyperlink
is created based on the configuration set for the workgroup in the
Workgroup Management System.
The structure of each message type is described below.

Email Notification Messages based on Email Rules

Email Rules can be set for a workflow
or set based on each option menu item
in a pulldown. Email Rules
can be set to send an email message when an operation is performed on
a record (such as adding, deleting, editing, or tasking a record) or when the
record's status or assignment has changed.
The body of a Tracker email notification message is divided
into seven sections which you can configure. A description of these sections and how to
configure them as well as how to configure email rules can be found in the
Email Rules section.
Email notification messages are of the form shown in the example below.
This example is a message sent to a user who has been assigned to a record:

The fields that are included in the email notification messages can be customized.
Whether a particular field is displayed in the email message is determined by
the Field Visibility settings for that field. Field Visibility can be customized for each
fields in the
Fields section.

Alerts Notification Messages

The Alerts feature can be configured to send an email notification message
about a record at a particular date and time as shown in the example below.
Each message includes a link to the record that generated the alert, information
about how long a record has been its current state, when the next alert will be sent,
additional information from the alerts settings for the record, and fields from the record:

The fields that are included in the message can be customized.
Whether a particular field is displayed in the email message is determined by
the Field Visibility settings for that field. Field Visibility can be customized for each
field in the
Fields section
of the Administration page.

Discussion Notification Messages

The Discussion feature can be configured to send an email notification
message to invite a user or group to participate in a discussion for a record
or to notify a user that a new post has been added to a discussion. The sample
messages below have the subject (name) of the discussion thread, the record number where the thread is
located, and a link to the thread: