Customer Support Executive

Monarch Engineering; Line Maintenance provider of the year 2017; are in their 50th year. A dedicated and customer focused company who are looking for a Customer Support executive to join their Birmingham based team.

Reporting directly to the Customer Services Manager, you will be responsible for ensuring that all base maintenance activity relating to customers aircraft inputs are effectively and accurately administered and executed in accordance with the relevant agreements to the satisfaction of both the Customer and Monarch Aircraft Engineering.

Detailed Description

You will be required to ensure that our customers have the best possible experience whilst their aircraft are in the facility.

You will ensure MAEL provides a high quality service to our customers ensuring that customer confidence remains throughout increasing loyalty with every experience.

Ensure all Monarch Aircraft Engineering Limited departments comply with the terms of the contract and arrival brief.

To arrange and communicate internally and externally and ensure that prior to customer aircraft arrival the Pre-input process takes place.

In conjunction with the Maintenance department and in line with agreed departmental targets ensure that all non fixed price and additional man hours, materials and services are approved by the customer representative during the relevant aircraft maintenance visit.

In conjunction with the Maintenance department ensure that all man hour and material information is recorded correctly and passed to the Finance department within agreed timescales. This should also include collation of any sub contracted charges arranged by CSS or other departments.

Ensure by various communication methods that the third party customer providing all necessary check pack information in accordance with the agreed service level agreement (ICD) Interface Control Document to enable timely preparation of work tasks.

Monarch Engineering; Line Maintenance provider of the year 2017; are in their 50th year. A dedicated and customer focused company who are looking for a Customer Support executive to join their Birmingham based team.

Reporting directly to the Customer Services Manager, you will be responsible for ensuring that all base maintenance activity relating to customers aircraft inputs are effectively and accurately administered and executed in accordance with the relevant agreements to the satisfaction of both the Customer and Monarch Aircraft Engineering.

Detailed Description

You will be required to ensure that our customers have the best possible experience whilst their aircraft are in the facility.

You will ensure MAEL provides a high quality service to our customers ensuring that customer confidence remains throughout increasing loyalty with every experience.

Ensure all Monarch Aircraft Engineering Limited departments comply with the terms of the contract and arrival brief.

To arrange and communicate internally and externally and ensure that prior to customer aircraft arrival the Pre-input process takes place.

In conjunction with the Maintenance department and in line with agreed departmental targets ensure that all non fixed price and additional man hours, materials and services are approved by the customer representative during the relevant aircraft maintenance visit.

In conjunction with the Maintenance department ensure that all man hour and material information is recorded correctly and passed to the Finance department within agreed timescales. This should also include collation of any sub contracted charges arranged by CSS or other departments.

Ensure by various communication methods that the third party customer providing all necessary check pack information in accordance with the agreed service level agreement (ICD) Interface Control Document to enable timely preparation of work tasks.