General Conditions

We are the Demavend Travel Agency and we look forward to the opportunity to act as your booking agent for your travel needs. These terms and conditions describe what you are legally entitled to expect from us when you purchase travel related services through us, in addition to your obligations as a customer.The terms “we”; “us” and “our” refer to Demavend Travel Agency; the term “you” refers to the Partner/customer visiting our website, booking a reservation through us or otherwise using our services

Our Agreement with You / Products and SuppliersWe sell a variety of travel related products; including different activities all around Turkey,Each product has its own terms and conditions that are applicable to your particular arrangements in addition to our general terms and conditions, and you should make sure you understand them.

Certain software and content found on our website are owned or licensed by us or our suppliers, your use of which may be subject to further conditions.Our website, which is referred throughout this agreement, can be found at www.demavendtravel.com

Demavend Travel Agency is acting as Booking Agent; as well as intermediary for products and services that are not always directly supplied by us (e.g., air carriage & ground transportation, hotel accommodations, meals, cruises, etc.).All airlines tickets are subject to supplemental price increases that may be imposed after the date of purchase.Post-purchase price increases may be applied due to additional costs imposed by a supplier or government. You may be charged additional sums by us to offset increased fees, fuel surcharges, taxes, and fluctuations in foreign exchange markets or any combination thereof. Acceptance of these terms and conditions hereby consent you to any post-purchase price increases and authorize Demavend Travel Agency to charge for such additional amounts.

Deposits; Bookings & PaymentAny deposits from you are non-refundable. Payment of a deposit enables us to hold a reservation for you but does not guarantee the price.The price can only be guaranteed once we receive full payment and other travel documents have been issued, subject to any terms and conditions of the Supplier. We will advise you of the date that full payment is required. Upon your provision of your payment information, you are authorizing us to make the payment arrangements with the corresponding Suppliers. We reserve the right to refuse personal checks and Credit cards as a method of payment. After full payment, the conditions of the contract with your Supplier may permit them to increase the cost of your arrangements. If we are acting as your Booking Agent, we will pass on any such increase to you as we become aware of such increase. If we have arranged a package, changes in transportation costs including the cost of fuel, taxes, fees and exchange rates mean that the price of your travel arrangements may change after you have paid in full.

Booking & PaymentTo guarantee a booking, we require a completed booking form and a deposit of 30% of the tour fee upon execution of this agreement. The final amount should be paid the latest 7 days after receiving Final Invoice. A detailed invoice will be delivered. A booking is definite when Demavend Travel agency has confirmed acceptance in writing in all terms and conditions. Demavend Travel has the right to cancel the tour when final payment is not received (by the date shown on your invoice), without refund of the deposit.

Making changesIf any of the information given on your booking form should change, e.g. passport number or contact details, it is important that you advise us immediately. Failure to do so may result in airlines or government authorities levying charges for which you would be liable.

CancellationCancellation fees of booking are not levied for us but for all local suppliers as hotel, carrier and other contractors. In these cases, the client shall be liable to pay those fees to Demavend Travel.

Cancellation will be charged as follow:60 – 31 days before arrival ________________ 20 % (exceptional for Mt. Ararat & cruising (Gulet) Tours)30 – 16 days before arrival ________________ 30 %15 – 8 days before arrival ________________ 50 %7 and less days before arrival ________________ 100 %

UnexpectedCircumstancesDemavend Travel will submit a written tour contract stating tour itinerary, details of the services, other tour conditions and Demavend Travel’s responsibility to the clients, no later than one day prior to tour departure date to the client or the client’s travel agency. However, Demavend Travel may, after conclusion of the Travel Contract, revise its contents and services for any of the following reasons, including but not limited to: natural calamity or disaster, weather conditions, civil unrest, suspension of services rendered by transport/accommodation facilities, governmental orders, or other circumstances beyond our control. Demavend Travel reserves the right to take necessary measures when safe, smooth tour operation in accordance with the itinerary is deemed impossible, or when there is valid reason to believe that the tour cannot continue. In this case, no refunds are provided.

AccommodationHotels and accommodations listed in your tour itinerary are intended to be used; however hotels and accommodation are not guaranteed. Demavend Travel reserves the right to substitute other hotels or pensions than those listed on the itinerary pages. If a change becomes necessary for any reason, the hotel substituted will be of equivalent or higher quality, when available, to those shown. No refunds are provided for hotel changes.

Extra ActivitiesIndependent activities booked and arranged by the client’s own choosing will not be organized and supported by Demavend Travel during the tour. However, Demavend Travel may, depending on the tour course, arrange such activities under separate conditions. Vacation participants are asked to check with the operator if any activity or excursion is optional and what services or fees are included or not before departure as mentioned in the tour itinerary by Demavend Travel.

Medical Care and Domestic Travel InsuranceClients should be aware that during their participation in tours operated by Demavend Travel, certain risks and dangers may arise beyond our control, including but not limited to: bad weather conditions, accidents during transportation or accommodation, the hazards of travelling in undeveloped areas; forces of nature; fire; food poisoning; political unrest; acts of lawlessness or terrorism; accident or illness in remote regions without means of rapid evacuation or medical facilities. Demavend Travel cannot be hold responsible for any illness. Demavend Travel will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. While Demavend Travel will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a tour and/or optional excursions you agree that you will hold Demavend Travel harmless regarding any provision of medical care or the adequacy of any care rendered. Demavend Travel is not responsible for such risks and dangers that may arise beyond our control. Payment of your deposit indicates you accept these risks and dangers and agree to hold us harmless for such. All costs resulting from medical care shall be borne by the client. In order to secure oneself against such cases, we recommend that the clients take out domestic travel insurance of a sufficient amount.

Special attentionClients who require special attention from Demavend Travel during the tour for reason of chronic disease, food allergies, general ill-health, physical handicap, shall advise Demavend Travel of this when applying for the tour. Demavend Travel shall comply with such requests to the extent deemed feasible and reasonable. And if Demavend Travel takes a special arrangement in compliance with the client’s request, the client shall be responsible for incurred expenses related with the request. Demavend Travel may refuse a client. The client or the client’s Travel Agent should notify Demavend Travel about any special care that might be requested before departure. Demavend Travel cannot be hold responsible when, despite special attention, the client becomes ill (see also Clause 4 about medical care).

Loss or damageUnder no circumstances Demavend Travel will be liable for any loss or damage of personal belongings (such as equipment, luggage, documents, electronic objects, credit cards, checks, cash etc.). In order to secure oneself against such cases, we recommend the customer to take out a domestic travel insurance of a sufficient amount.

ComplaintsAfter the start of the tour, if a client should find that the tour service provided is different from that specified in the tour contract, the client is required to report the discrepancy to Demavend Travel as soon as possible and before the end of the tour. Demavend will require a written report from the client.

For further Details and/or Information; please do not hesitate to contact us; we are always at your service