In which case I cannot do the online Check-in?

Online Check-in is available for all passengers travelling onflights operated by the Alitalia Group* (AZ Alitalia, VE Volare, XM Alitalia Express/CAI First, CT Air One City Liner), with the exception of:

Minors (up to and including 14 years of age) traveling alone*

Passengers requiring special assistance**

Passengers traveling with special baggage (sports equipment, animals)

Passengers traveling on flights not operated by the Alitalia group

Passengers with connecting flights on the same day that are operated by other airlines, except AirFrance, KLM, airberlin, Etihad and Delta Air Lines

Passengers with reissued or revalidated tickets

Passengers departing from:

Abu Dhabi

Antalya

Beirut

Belgrade

Bordeaux

Budapest

Casablanca

Copenhagen

Corfu

Dubrovnik

Geneva

Heraklion

Ibiza

Kiev

Krakow

London Gatwick

Malaga

Malta

Marseille

Minorca

Montpellier

Moscow

Mykonos

Olbia

Orano

Palma de Mallorca

Podgorica

Praga

Rhodes

Santorini

Skopje

Sofia

Split

St. Petersburg

Tbilisi

Teheran

Thessaloniki

Tirana

Toulouse

Tunis

Vienna

Yekaterinburg

*Minors can only use online Check-in if accompanied by an adult.
**Passengers needing special assistance can request it by calling 06 65640 at least 48 hours before their flight departure time, to ensure they receive assistance according to their specific needs from the time of check-in to boarding.