BMC

For the BMC side of the community, I'd like to recognize a team. Earlier this week, Christophe Bodin explained to the wwrug growd transformation that the full BMC Support team was doing, increasing it's efficiency and Experience for Customers. By shifting left and always trying to fix the root cause, his team definitely has a huge impact on Customer Satisfaction.

One of the key aspect of this strategy is community engagement.

in a very focused manner, answering questions in the public Products community, thus enabling hundreds of other users at each engagement

proactively enabling, by blog posting tips: see the Pulse program, or the Top KAs for example. All of these posts have hundreds of views. Several of them have thousands. And this one had 17k views last time I checked.

and more!

Mark Graham, AVP Customer Support, will be the one to receive the award, and share more about what Support does (and will do) for the Community.