BT for Retail Banking.

Delivering a great customer experience in an omni-channel world

Helping you adapt to the changing face of retail banking

Helping you adapt to the changing face of retail banking

As technology advances and customer expectations rise in an increasingly digital world, a more cautious lending and investment climate has made it more important than ever for retail banks and mutual societies to improve the customer experience, whilst ensuring robust risk management processes and security systems are in place.

With over 30 years’ experience in the financial services industry, we have a dedicated focus on meeting our clients’ complex challenges. Working together, we can create a better, more integrated experience for your customers, while providing solutions that improve cyber security, compliance and efficiency.

Retail banking, a customer journey

Customers are increasing using a variety of channels to interact with their financial services provider, see how this could potentially play out.

Art of Connecting

These customer stories are not just about the technology, it’s what that technology enables. We work with customers around the world to deliver outcomes that matter to their organisations, their employees and ultimately their customers.

Retail banking, a customer journey

Art of Connecting

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Delivering a great customer experience in an omni-channel world

Customers have never been more connected or had so many ways in which to interact with their retail bank. Our solutions allow you to integrate your engagement with them across multiple channels to deliver the best banking experience. Find out more >

Achieving operational advantage

The operational efficiency and effectiveness of a retail bank rely heavily on its IT infrastructure and the skills of its personnel. We have extensive experience in helping firms optimise their infrastructure, connectivity and security while keeping the skills and expertise of their teams up to date. Find out more >

Helping firms meet their compliance standards

The new financial environment calls for greater transparency when responding to any challenges to regulatory compliance. Our solutions can empower you to proactively comply with regulations, giving you the ability to record, retrieve and recreate interactions and transactions across all parts of your organisation. Find out more >