"Now, until we do an investigation, I would be just speculating if I knew what failed," said Kynoch. "It's a bit of an anomaly to me, where it occurred... It will be a lot of investigation before we do have any answers.

"I apologize for what happened. If you would have asked me two weeks ago if that could have happened, I would have said, 'It couldn't happen.' I know that, for our company, it's going to take a long time to earn the community's trust back."

Kynoch called it a "gut-wrenching experience". He also released a statement on Tuesday, apologizing for his delayed response after the breach occurred on BC Day on Monday.

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