Privacy

Privacy Statement

When you use our website and request quotations, it it important that you know that we respect
your privacy and are committed to protecting your personal data. In this Privacy Statement we
explain what data we collect and process, with what purpose, how we manage your personal data and
what your rights are.

1. What personal data do we collect, process and why?

Centralheating24.ie collects and uses your personal information
to effectively match your request for a
quotation with tradesmen. We use this personal information
for the sole purpose of
matching you with
tradesmen. Your
personal information and requirements are
provided
to third-party contracted partners to allow
them to contact you to fulfil your request
for
quotations.

1.1 Quotation request

When you use our service and request free quotations, we require the following personal data:

Personal data

Purpose

First name, surname and gender

Both us and the tradesmen would like to address you personally.

Address and place of residence

Our system matches you with tradesmen based on your address and
place of residence.

Telephone number

It is possible that tradesmen require additional information about
your project prior to sending you a quotation.

Email address

Tradesmen send their quotations to the provided email address.

IP address

To avoid abuse of our service by malicious visitors, we save your IP address.

In order to receive custom quotations, the selected tradesmen receive the above
mentioned data, excluding the IP address. All tradesmen affiliated with us have
agreed to our Terms and Conditions, which states that tradesmen may only use your
personal data for the sole purpose of providing you with a quotation.

1.2 Reviews and customer satisfaction emails

We are constantly improving our service and website to create the perfect match between consumers
and tradesmen. After submitting your request for quotations, it is possible that we
will send you an email in which we ask for feedback on the following:

Purpose

Explanation

Review

If you hire a tradesman through our website, then both the specialist
and/or us can email you after completing the project with the request to write a
review. After you have written and submitted the review, it will be visible on
our website, for example on the tradesman’s profile page, along with
your first name. This way, you help other consumers in the selection process.

Customer satisfaction survey

If you request quotations through our website, we can email you a customer
satisfaction survey. We are eager to know if the request for a quotation helped
you in finding the right tradesman. Additionally, we are keen to hear
about your experience with our service and what our areas of improvement are,
according to you.

Do you prefer not to receive these emails? Unsubscribe using the link at the bottom of the email
or ask our customer service team to do it for you.

1.3 Customer service

If you have a question, comment or experience a problem with our service, you can email, chat,
call, send us a message on Facebook or tweet us. The personal information that you provide in
this message, will only be used by us to serve the purpose of helping you.

1.4 Website visit

When you use our website, we place cookies on your computer. Cookies enables our website to work
as optimally as possible and helps to personalise your online experience by giving us insights to
your surfing behaviour on our website. For example, it allows us to see where you click, which
search queries you use and the pages you visit. With all these insights, we can constantly
improve our website to offer the best experience.

We process this information through third-party tools such as Google Analytics and Hotjar.

1.5 Newsletter

You can sign up for our newsletter for inspiration, news and tips about projects in and around
your house. Please be aware that this is something you have to do manually, as we do not
automatically add you to the mailing list after requesting quotations. For our newsletter, we
need the following personal information:

Personal information

Purpose

Name

We would like to address you personally.

Email address

We send the newsletter to the email address provided by you.

Do you want to unsubscribe from our newsletter? Click the link at the bottom of the newsletter or
ask our customer service team to do it for you.

2. Who has access to your personal data?

We only share your data with third-parties for the sole purpose of providing you with the
services that you are in search for. Your personal information and requirements are provided to
third-party partners to allow them to contact you to fulfil your request for quotations. These
third-parties include: tradesmen and IT services. These parties are only allowed to
use your personal data to provide a service in relation to the quotations you requested through
our website, and not for any other purpose.

We also work with third-parties, such as data-management platforms, that help us improve your
experience on the website. We have communicated with these third-parties that we want to process
your data anonymously. We also have a data processing agreement in which it is stated that your
personal data is only to be used to analyse our website and not for any other purpose.

Some cookie developers have access to the data that the cookies collect on our website. That is
why we are selective in choosing which third-party integrations we allow on our websites. You can
find more information about this in our cookie statement, as well as the privacy statement of
these parties.

We do not disclose the data provided above to other (commercial) parties, unless this is required
by law or legally permitted. For example, we are required, by law, to share your personal data
with the authorities in the case of fraudulent activity or suspicious events.

3. How long do we keep your personal data?

We will only retain your personal information for as long as necessary to fulfil the purposes we
collected it for. In some circumstances, we delete your personal data or we pseudonymise it (so
that it can no longer be traced back to you) for statistical purposes, in which case we may use
this information indefinitely without further notice to you.

Overview of the retention periods of your personal data:

Purpose

Explanation

Quotation request

All personal data (see 1.1) you submit when requesting quotations are kept for
two years. We retain the data for this length of time, because there are
projects that are due to take place outside of a year. After two years, we
pseudonymise your personal data.

Review

When you submit a review (see 1.2), this is displayed online for as long as the
website or the company profile is available online. The reviews help other
consumers in the selection process.

Website visit

The logs with IP addresses are deleted after thirty (30) days.

Newsletter

If you signed up for the newsletter (see 1.5), we retain your personal data
until you unsubscribe from the newsletter.

4. What are your rights?

You are in charge of your own personal data. You can, at any moment, request an inspection,
adjustment or deletion of your personal data. Let us know by email or post and we will manage
your request as soon as possible.

Should you have any complaints with regards to the processing of your personal data, we are happy
to help. Should you have any complaints, you have the right to make a complaint to the
supervisory authority for data protection issues. Please note, however, that we would appreciate
the chance to deal with your complaints or concerns before you approach the authority so please
contact us with any queries.

5. Where is my data stored?

We take, both internal and external, appropriate technical and organisational security measures
to ensure the security of your personal data. For example, we store your data in different
databases in the European Union. In the exceptional case where your personal data is passed on to
countries outside of the European Union, we make sure that your privacy is protected in an
appropriate manner. Some countries have established privacy legislation based on the European
Union. Some American parties are registered under the Privacy Shield, which provides sufficient
security measures.

6. Does this privacy statement apply to third-parties we cooperate with?

This privacy statement only includes centralheating24.ie and not any other
third-party website that shows an
affiliation or link to our website. If you visit another website via our website, for example the
website of a tradesman, this privacy statement does not apply to their website. We
advise you to carefully read the privacy statement of that particular website.

7. Who is responsible for your data?

Centralheating24.ie, is the controller and responsible for your
personal data (often referred to as, “we”,
“us” or “our” in this Privacy
Statement). Centralheating24.ie
is owned and powered by SkyDreams B.V.

Address: Godebaldkwartier 371, 3511 DT Utrecht, The Netherlands

E-mail: info@centralheating24.ie
Telephone Number: (01) 513 6742

Company Number: 24330161
VAT Number: NL 8201.56.188.B.01

8. Changes to this Privacy Statement

We occasionally update this Privacy Statement. Therefore, we advise you to read the Privacy
Statement when utilising our service in order to be informed of how we protect your
information.