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Software Description:

AyaNova has powerful features to help manage all aspects of service. Use AyaNova service work orders to schedule individual or multiple users, enter in TO DO tasks, identify equipment that is to be serviced to maintain a service history, identify parts used in service, track service labor for each work order item, as well as travel and miscellaneous expenses.

Features and uses include:

Automatically assign labor against banked service that a client has pre-paid for.

Create preventive maintenance for a client and/or their units that auto-convert to service work orders.

Create quotes that can be auto copied to service work orders.

AyaNova includes an Outlook-style graphical Schedule screen where you can view multiple schedulable users at one time, as well as individual schedulable users.

Create new workorders, edit existing, create views to display based on skills, certificates, as well as dispatch zones and regions that schedulable users belong to.

Inventory features such as on-hand quantities, restock levels, purchase orders, auto part request and restock lists for purchase orders, receiving, and part requests via workorders will expand your service capabilities as well as allow you to watch your bottom line.

Optional interface with QuickBooks or PeachTree.

Optional web browser interfaces for remote access by your field technicians -compatible with all regardless of operating system.

Assign contracts to clients and headoffices to automatically provide specific service and travel rates, discounts on parts, and automatically apply pre-paid amounts against from service workorders to maintain an exact balance.

Add custom fields, and localize all text labels within AyaNova to reflect your service industry, needs and language.

Customize and create reports directly from within AyaNova without the need for additional software.

Software Description:

Gainsight helps medium-sized and large companies gain success in customer service and customer analytics by combining data from different sources. Those data sources might be surveys, sales data, customer logs, help tickets etc.

It's most prominent trait is a 360-degree customer view, which helps business owners and sales managers determine workflows and prioritize responsibilities. Gainsight’s platform enables its users to treat clients efficiently, and change the way they orient around the buyers.

This service also provides interactive client health scorecards, which provide insight into quantitive and qualitative measurements. There is also product and service usage monitoring, plus customer compliance data.

Software Description:

Zoho SalesIQ is a website visitor tracking and live chat software for small to large organizations that helps to improve customer engagement on your site and identify sales opportunities. The software provides detailed visitor information, such as location, site behavior, and new or returning visitors, that can be used to identify hot prospects and proactively engage them in chat at the most optimal time.

You can personalize chat sessions with Zoho SalesIQ's customizable chat widget, automatic language translation, and the ability for users to select which agent they would like to speak to. Create pre-defined rules and set up 'hot prospect' notifications to be sent to agents when visitors complete certain actions on your site.

Zoho SalesIQ integrates with Zoho CRM to track and record lead and prospect information. Chat sessions can be automatically converted into contact or lead records in the CRM and you can assign follow up actions without leaving the chat window. Alerts can also be sent to sales staff in Zoho CRM when identified hot prospect return to your site.

The customer engagement app can be used to monitor KPIs around visitor activity, as well as agent performance, through prebuilt reports and performance monitoring stats. Supervisors can use Zoho SalesIQ to co-browse with agents as they chat to prospects and provide coaching with live feedback.

Summary:

Real-time visitor tracking: Analyze your store visitors in real-time. Understand how they are navigating your store. Gain insights into their geo-location and referrer source to engage in contextual conversations.

Visitor insights and lead scoring: Gain access to a highly insightful list of 'All' your store visitors. Prioritize them as hot, warm and cold based on their score. Drive sharper and more relevant engagement.

Automatic chat translation: Engage with a wider audience and cover markets spreads across the globe. Receive messages in any language, but reply to prospects in their native language.

Easy to setup and customize: Setup is as simple as copy & paste. Customization is just a few more clicks. Whatever be the look & feel of your online store, SalesIQ just blends right in.

Take SalesIQ with you: Live chat with your store visitors from the comfort of your couch or while waiting at the airport. SalesIQ plays with with your iPhone, iPad or Andriod device via standard Jabber client).

The AyaNova database can be networked on any operating system compatible with Firebird Server 2.x (i.e. Windows, Linux, etc) OR networked on operating system compatible with SQL Server or SQL Express 2008 SP2 or higher (i.e. Windows)
The AyaNova database in standalone configuration requires Windows XP and higher up to and including latest released OS.
The AyaNova desktop program requires Windows XP and higher up to and including latest released OS.
The AyaNova remote access option RI is a web browser application compatible with any sized device or operating system - i.e. mobile Android, mobile iOS, tablets Windows/Android/iOS, laptops Windows, etc etc

Zoho SalesIQ offers 'add-ons' across 70+ CMS, ecommerce, and email marketing platforms that help you close more deals while tracking your website visitors in real-time. Use our Developer API to integrate business applications.