Please update payment status and payment details on LELONG after payment is made.

SHIPPING & HANDLING

• SELF COLLECTION IS ONLY AVAILABLE FROM OUR PLACE IN SUBANG JAYA (GPS COORDINATES: +3° 1' 55.80", +101° 34' 21.24")

• PRIOR APPOINTMENT REQUIRED FOR SELF COLLECTION

• PLEASE DO NOT REQUEST FOR COD ELSEWHERE.

PLEASE DO NOT PLACE ORDER IF YOU DON'T AGREE TO OUR TERMS & CONDITIONS.

Please CALL / WHATSAPP / SMS 017-8833008 for any enquiries.

Last Updated @ 2/13/2019 3:24:56 PM

We encourage payment to made direct to our account instead of using NETPAY or PAYPAL due to charges imposed.

We will only accept PAYPAL payment for total purchase value exceeding RM100.
Payment made via PAYPAL is subject to our terms and conditions in relation to charges imposed by PAYPAL.

Method 1: For Lelong User.

Note:
- NETPAY is own by Lelong.com.my.

- NETPAY charge an extra 2.5 to 3.5% on every transaction.

- We recommeded buyer to chose other payment option and pay direct to us. Doing so will entitle you to a saving of up to 3.5% in NETPAY transaction charges. If payment is made via NETPAY and a refund is required due to stock unavailability, we will deduct all NETPAY charges. Kindly confirm stock availability with us prior to payment.

-No need to send us any email or sms after payment. Just remember to update your buynow order.

1. We will normally ship orders within 24 work hours of payment received. This is only applicable for payment received on Sunday to Friday (except public holidays).

2. 'Ship within 1 working day' means we will post the item within 1 working day and does not mean 1 day arrival. Both Saturday and Sunday are our off days.

2. Although most shipments are expected to arrive within the next working day (after posting), we DO NOT guarantee next day arrival. This is because all shipment arrival is dependent on the courier company.

3. Our daily payment cut-off for same day shipment is 12 noon. If payment is received after 12 noon,
we will only post it the next working day.

4. Please only contact us if you do not receive you order after 3 working days of shipment made. It is not our responsibility to constantly follow up on shipment status of each order due to the large number of parcels handled daily.

5. Tracking number will ONLY be updated on LELONG after 6PM daily. Please retrieve your tracking by logging into your LELONG account.

6. We reserve our rights not to entertain any Call, SMS, or Email request for delivery status if the shipment is shipped for any duration less than 72 hours. You should try to make your own verification on the respective courier company tracking system with the given tracking number

7. For shipment made via POSLAJU and POS EKSPRES, please track directly at http://www.pos.com.my/pos/appl/service/sub_poslaju.asp or call Poslaju at 1300-300-300.

TERMS and CONDITIONS

Only place your order if you agree to the following terms and conditions:

1) We reserve our rights to cancel the order if item is out of stock or item is no longer available.

2) We reserve our rights not to entertain any request for change to other products or colours once payment is made.

3) Please contact us to resolve any doubts before placing your order. You should understand that your order is a contract and is subject to terms and conditions stated under this section.

4) We reserve our rights to blacklist any non-paying buyer.

5) Buyer will receive an email notification from LELONG after order is confirmed. Please make payment within three (3) days.

6) If Buyer fails to make payment within 3 days we reserve our rights to cancel the order and resell the item without any further notice.

7) In the event, a wrong or faulty item is received, kindly notify us within 48 hours. You shall thereafter return the item to us via tracked courier (limited to Poslaju cost). Upon receipt of the returned item, we will undertake to reimburse return shipping cost. We will send a replacement (subject to stock availability) or make a full refund (if item or equivalent alternative is no longer available) once we receive the returned item.

8) In the even the returned item is proven to be the correct item or if it is proven not to be faulty, the Buyer shall be held responsible for all postage cost to resend the item back to the Buyer. Furthermore, we will not reimburse the Buyer's return shipping cost.

9) We will reserve our discretion to use Pos Express, POSLAJU or other courier/shipping services unless stated otherwise. All shipping charges are not refundable.

10) Products with warranty will have their warranty starting from the date of received (based on courier tracking). All postage cost for warranty claims are borne by Buyer (unless if warranty claim are made within 48 hours of item receipt).

11) Most accessories are not covered by warranty (unless specified otherwise). Please confirm with us warranty terms for product before placing order.

12) All reports of non-delivery shall be made to us within 7 days of shipment. This will enable us to lodge a report with the respective courier company.

13) All damaged or incompatible item received shall be made to known us within 48 hours of receipt (based on courier tracking). Therefafter the item should be returned to us within 7 days for replacement.

14) Kindly also take note of our Delivery Terms which are also part of our Terms and Conditions.