Delivery Manager

Gurugram, DelhiFull-time

Essential Duties

Escalations➔ Be an escalation point for every SM and PO and Client on project related issues andprovide resolution or resolve the same in timely manner➔ Manage engagement/relationship with the client and work towards theinputs/feedback from the CSAT review➔ Keep track of the Release plan, milestones as per SOW and work closely with PO/SMfor aprising client in case of any changes and work towards negotiation/SOWedits/approvals

People Management➔ Solves training needs of Projects and team members➔ Set-up goals/Roles & Responsibilities for the group/team members➔ Work closely with SM for defining the career path, performance improvement plan(PIP)for group/team-members➔ Takes all Hiring decisions➔ Do resource Management- allocation, projections and take all Staffing decisions inconsultation with PO and SM➔ Work with Agile Coach to find and execute training needs and places for improvement

➔ Skip level meetings with people to see their motivation, any personal issues, inter-team conflict etc.

➔ Evaluate the engagement level of the group/team-members and take respectiveactions➔ Experimenting with innovation projects, pet projects, product ideas➔ Drives cultural change working along with Agile Coach

Process➔ Agile Coach recommendations are getting implemented in the projects. Works closelywith Agile Coach to address this➔ Improving hiring and staffing process, future planning for the group growth➔ Work with the Architects/Chief Architect in supporting him to adopt the recommendedengineering practices➔ Get Project/Delivery Audits done for Projects at regular intervals and take respectiveactions

360 Degree review➔ Represent 360 review for Project at regular cadence and provide project updates inPM forums➔ Get involved in team 360 review(quarterly/project end) and work towards thefeedback of team members and facilitate appraisal decisions for group/team-membersOrganizational contributions➔ Participate and represent group in Strategy meet with required details➔ Encourage team-members/group to participate in Organisation contributions/forums➔ Be a channel for Srijan to showcase by attending, delivering, networking at meetups,presentations, sessions, workshops etc.➔ Be an evangelist and help HR in hiring/onboarding