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Terms and Conditions

To avoid disappointment, bookings should be made as early as possible. Should you require any further details, please do not hesitate to contact us info@annieroes.com

Booking / Confirmation Procedures

50% Payment is Required at time of booking with credit card - .
By making a booking the purchaser agrees that they have read & understand the terms and conditions of use.the balance is due on or before the date of arrival. Failure to arrive the full payment is taken.

Gift vouchers are not valid until payment is processed and you will recieve a Voucher Via email or post as requested. We reserve the right to not accept gift voucher payments.

Check In And Check Out Times

Check in is at 2pm and check out is 10. am.
You can also have a late check out for just $25 per half hour if prearranged, $35 per half hour if not. (Charged to Credit Card)

Cancellation Policy

50% payment is required to confirm a booking. This is not refundable, but under special circumstances can be transferred i.e. another date or Gift Voucher. Failure to arrive no refund is given total paymnet is forfeited . Cancellation of bookings less than 14 Days from date of booking will forfiet the amount due in full. We regret we are unable to accept cheques on the day of stay; We accept Visa, MasterCard and Cash.
Cheques are not acceptable on the day of stay.
Eftpos is available; however a 'cash out' facility is not available.

Condition of Use

No smoking in cottages. If you wish to smoke please do it outside.
Damaged or broken items must be reported within 2 hours of your arrival, failure to do so will have the cost of the replacement item added to your account.
Missing items i.e. Towels, robes, china, and cutlery etc will be charged to your account.
Only plastic glasses provided are to be used in indoor spa.
Consideratation for other guests (noise travels).

Smoking
Close the door & any adjoining windows when smoking on the balcony and use the ashtray provided. We are located in a high fire danger area and would appreciate your care in disposal of cigarette butts. The smell of cigarettes in the cottage due to not closing doors etc means we may not fulfil the next booking and you will be charged accordingly.

Visitors
Please be aware that the Annie Roes property is for the enjoyment of guests and their time out from the day to day hustle & bustle of normal life, and one of the joys of Annie Roe’s Luxury B&B is the serenity! If you intend on having visitors please discuss this beforehand with the hosts. Approved guest visitors are required to vacate by 10:30pm

Birds
Please do not feed them. Cockatoo’s can be very destructive.

Candles
There are candles provided in the accommodation, please do not use your own, please avoid:
· Moving hot or lit candles
Spillage from hot candle wax will incur additional cleaning cost and or replacement of the effected area or item.
Please consider fire when placing candles i.e. curtains etc.

Hair Dye
Please do not dye your hair while you are here. It stains the tile grout, basins and the linen. The removal of hair dye will incur an additional cleaning cost and or replacement of the effected area or item.

Other liquids and oils
Please respect the furniture and fittings for your enjoyment and for future guests. Some substances stain the soft furnishings, so please do not use massage oils etc. We can arrange in-house massages. Removal of stains may incur an additional cleaning cost and or replacement of the effected area or item.

Confetti & Rose petals
If during your wedding or your friends wedding you have been covered in these celebratory things, please be aware they do stain the floors & soft furnishings - particularly when wet. Removal of excessive confetti or stains from confetti or flower petals will incur additional cleaning or replacement of the effected area or item.