Support

Open Source GIS Support

Kartoza (and its forerunners Linfiniti and Afrispatial) has been delivering projects using open source GIS since 2008. We rely on QGIS and other high-quality GIS packages for our consultancy services. We call on our experience to provide the assurance that there’s always someone to call for help should you need it.

Kartoza is the first organisation to our knowledge to provide QGIS and other FOSS GIS commercial support for businesses and individuals across South Africa and the rest of Africa. Our support team has a mix of friendly first- and second-line support staff to ensure an efficient response to support queries.

Kartoza has teamed up with Lutra Consulting in the UK and NaturalGIS in Portugal to form a shared support service called Limosa, which brings the following benefits:

a large and diverse support team, from expert users to core developers to GIS professionals

there is no support query too simple or too complex

one point of contact for managing your query

Getting Support

If you’re an existing support customer, simply use one of the methods below to create a support request and we’ll help you as quickly as we can.

Not a Customer Yet?

We provide a number of commercial support options suitable for individuals, small & medium offices and larger organisations. Take a look through our packages and see which best matches your requirements.

Signing up is easy - simply choose one of our packages and contact us at [email protected]. You can be ready-to-go in as little as 15 minutes.

Support Packages

The main features of our support options are highlighted below. For detailed Service Level Agreements (SLAs), please contact us. Personal Small Office Large Office The Works

Personal

Small Office

Large Office

The Works

Annual Costs in GBP Region 1

£95

£495

£1995

£8995

Annual Costs in ZAR Region 2

R1000

R5000

R20 000

R90 000

Suitable for

A Single User

Up to 10 Users

Up to 40 Users

More than 40 Users

Maximum Support Hours

3

10

40

180

Response Time (Working Hours)

8

4

4

2

Customer Representatives

1

1

2

4

Dedicated Hotline

Yes

Yes

Yes

Yes

Email-based Support

Yes

Yes

Yes

Yes

Guidance on Installation & Upgrades

-

Yes

yes

Yes

Guidance on Data Management

-

-

Yes

Yes

Consultancy Days Included

-

-

1

3

Training Days included

-

-

-

3

On-site Support

-

-

-

Yes

Additional Support Hours

Region 1 £49/h (excl VAT)

Region 2 R495/h (excl VAT)

* Subject to fair-use policy

Guidance on Data Management

We’ll look carefully at your day-to-day GIS operations and make recommendations of how to best manage your spatial data.

Consultancy

Some support options feature a number of inclusive GIS consultancy days. Consultancy days can be used for anything from setting up an efficient infrastructure to house your spatial data to developing QGIS plugins.

On-site Support

On-site support ensures that if an issue cannot be resolved efficiently by email or phone, a member of our support team will make an on-site call to address the issue in person.