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Finaccord's report titled Travel Metrics: Consumer Approaches to Travel Insurance and Assistance in the UK offers detailed and unique insights into the behaviour of UK consumers in the context of travel insurance and assistance. This publication follows on from Finaccord's previous ground-breaking studies about the same subject in 2006 and 2010, and is based on a survey of over 1,000 consumers in the UK carried out in the second quarter of 2014.

The research quantifies the proportion of UK consumers who undertake insurable travel and the proportion that acquire travel insurance, segmented by age and annual household income. It also investigates and quantifies the following important metrics:

the general types of policy that consumers acquire (i.e. annual policies, single-trip policies or packaged policies such as those bundled with a travel ticket or payment card);

the specific types of policy that consumers acquire (differentiating between standard cover and non-standard products such as policies designed especially for business travellers, gap-year or student travellers, travellers with pre-existing medical conditions etc.);

consumer perceptions with regards to the risks covered and assistance services provided by their policy;

and the distribution channels and interfaces that consumers use to take out travel insurance and, for those buying online, the type of device used (i.e. a laptop or desktop computer, a tablet or a mobile phone).

Finally, the report analyses claims frequency for travel insurance, including data for the types of claim submitted and for acceptance rates, and ranks major providers of insurance and assistance according to the frequency with which they are identified by consumers as the provider of their policy. Furthermore, many of the results from the latest research are compared with those of Finaccord's previous studies, thereby showing significant trends over time.

You may be able to use this report in one or more of the following ways:

to understand the extent to which UK travellers acquire travel insurance and the types of policy that they are most likely to buy;

to identify the most important demographic segments for travel insurance;

to evaluate the opportunities for distributing travel insurance through channels other than the travel trade such as airlines, banks, insurance aggregators, the Post Office, supermarkets and direct purchase from insurers;

to assess the apparent consumer awareness and utilisation of major providers of travel insurance in the UK;

to understand claims experience for travel insurance in the UK, how this varies by type of policy and customer and what this might mean for the profitability of your activities in this sector.

Table of Contents

0.0 EXECUTIVE SUMMARY

1.0 INTRODUCTION

What is this report about?

Rationale

Global consumer research

Other international research reports about travel insurance and assistance

2.0 SURVEY ANALYSIS

Introduction

Underlying foreign and domestic travel markets

Frequency of travel

Segmentation by age group

Segmentation by annual household income band

Uptake of travel insurance and assistance

Proportion of travellers who are covered by travel insurance

Segmentation by age group

Segmentation by annual household income band

Types of consumers most likely to be covered by travel insurance

Characteristics of travel insurance and assistance

Number of persons covered by travel insurance

General types of travel insurance policy

Segmentation by age group

Segmentation by annual household income band

Specific types of travel insurance policy

Risks covered by travel insurance

Providers of travel insurance

Distribution of travel insurance and assistance

Distribution channels used for stand-alone travel insurance

Distribution interfaces used for stand-alone travel insurance

Cross-tabulation of distribution channels and interfaces used for stand-alone policies

Travel insurance and assistance claims

Frequency and outcome of travel insurance claims

Segmentation by age group

Segmentation by annual household income band

Segmentation by general type of policy

Segmentation by specific type of policy

Main reasons for travel insurance claims

3.0 APPENDIX

Research sample statistics

Research structure

LIST OF GRAPHICS / TABLES

% of respondents in the UK undertaking significant travel during the preceding 24 months, 2006, 2010 and 2014

% of respondents in the UK undertaking significant travel during the preceding 24 months, segmented by type of travel and by age, 2014

% of respondents in the UK undertaking significant travel during the preceding 24 months, segmented by type of travel and by annual household income, 2014

% of travellers in the UK who were covered by travel insurance, 2006, 2010 and 2014

% of travellers in the UK who were covered by travel insurance, segmented by type of travel and by age, 2014

% of travellers in the UK who were covered by travel insurance, segmented by type of travel and by annual household income, 2014

% of respondents in the UK who were covered by travel insurance, segmented by age and by annual household income, 2014

% of respondents in the UK who were covered by travel insurance, segmented by age and by annual household income, 2014 (table)

Number of persons covered by each travel insurance policy in the UK, 2014

General types of insurance policy held by insured travellers in the UK, 2010 and 2014

General types of insurance policy held by insured travellers in the UK, 2010 and 2014 (table)

General types of insurance policy held by insured travellers in the UK, segmented by age, 2014

General types of insurance policy held by insured travellers in the UK, segmented by annual household income, 2014

General types of insurance policy held by insured travellers in the UK, segmented by age and by annual household income, 2014 (table)

Specific types of travel insurance policy held in the UK, 2014

Risks covered by travel insurance in the UK, 2014 Travel insurance providers identified by respondents in the UK, 2014

General distribution channels used for stand-alone travel insurance in the UK, 2010 and 2014

Specific distribution channels used for stand-alone travel insurance in the UK, 2014

Distribution interfaces used for stand-alone travel insurance in the UK, 2010 and 2014

Online sales of stand-alone travel insurance in the UK, segmented by type of device used, 2014

Cross-tabulation of distribution channels and interfaces used for stand-alone travel insurance in the UK, 2014

Frequency and outcome of travel insurance claims in the UK, 2010 and 2014

Frequency and outcome of travel insurance claims in the UK, 2010 and 2014 (table)

Frequency of travel insurance claims in the UK, segmented by age, 2014