Performance Results: 97 percent of all applications that were fully completed according to the requirements of the Customs Sufferance Warehouses Regulations were processed within 60 business days.

($ thousands)

2011–12

Planning Years

Forecast Revenue

Actual Revenue

Full Cost

Fiscal Year

Forecast Revenue

Estimated Full Cost

600

545

950

2012–13

550

952

2013–14

550

952

2014–15

550

952

Other Information: The Cargo Control and Sufferance Warehouse Modernization project is planning changes to the program which may begin to take effect in the 2013-2014 fiscal year.

User Fee: Customs Bonded Warehouse Licence Fees

Fee Type: Regulatory Fee-setting Authority: Customs Tariff Date Last Modified: 1996 Performance Standards: A licence is generally issued within two months from the date of the site visit by a CBSA officer, depending upon the complexity of each individual application.

Performance Results: The operator receives a notice of determination 100% of the time within two months from the date of the site visit.

($ thousands)

2011–12

Planning Years

Forecast Revenue

Actual Revenue

Full Cost

Fiscal Year

Forecast Revenue

Estimated Full Cost

500

383

1,555

2012–13

500

1,555

2013–14

500

1,555

2014–15

500

1,555

User Fee: Storage Charges Queen’s & Frontier Warehouse

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 2006

Performance Standards: The CBSA will ensure that goods are handled with care and stored in a secure manner, to safeguard against damage or loss, while at a Frontier Examining Warehouse or Queen’s Warehouse.

Performance Results: 108 successful claims made against the Crown for damage or loss.

($ thousands)

2011–12

Planning Years

Forecast Revenue

Actual Revenue

Full Cost

Fiscal Year

Forecast Revenue1

Estimated Full Cost

40

35

499

2012–13

40

499

2013–14

40

499

2014–15

40

499

User Fee: Customs Special Services Fees

Fee Type: Regulatory

Fee-setting Authority: Customs Act

Date Last Modified: 1986

Performance Standards: We will acknowledge your request for special services within one working day of receipt, and provide to you a likely time frame for service provision. Upon completion of the service, you will receive a detailed invoice itemizing the special services completed and the associated fees for these services, ensuring transparency and consistency within our billing process.

Performance Results: 86.92% of Special Services requests were acknowledged within 24 hours and 91.76% of clients received a detailed invoice.

($ thousands)

2011–12

Planning Years

Forecast Revenue

Actual Revenue

Full Cost

Fiscal Year

Forecast Revenue

Estimated Full Cost

70

84

271

2012–13

70

226

2013–14

70

226

2014–15

70

226

User Fee: Canadian Food Inspection Agency Fees Notice

Fee Type: Regulatory

Fee-setting Authority:Canadian Food Inspection Agency Act

Date Last Modified: 1997

Performance Standards: Inspection activities are to be provided in accordance with corresponding federal regulations.

Performance Standards: There is a four- to six-week application processing time. Application processing time is calculated from the date the completed application form is received to the date that the application is conditionally approved and notification is sent to the applicant.

Performance Results: Approximately 99% of applications are processed within four to six weeks.

2011–12

Planning Years

Forecast Revenue

Actual Revenue

Full Cost

Fiscal Year

Forecast Revenue

Estimated Full Cost

5,125

4,728

15,351

2012–13

6125

15351

2013–14

6625

15351

2014–15

6625

15351

User Fee: Free and Secure Trade (FAST) Program Application Fee

Fee Type: Regulatory

Fee-setting Authority:Customs Act

Date Last Modified: 2007 Performance Standards: There is a four- to six-week application processing time. Application processing time is calculated from the date the completed application form is received to the date that the application is conditionally approved and notification is sent to the applicant.

Performance Results: Approximately 99% of applications are processed within four to six weeks.

($ thousands)

2011–12

Planning Years

Forecast Revenue

Actual Revenue

Full Cost1

Fiscal Year

Forecast Revenue

Estimated Full Cost1

450

319

15,705

2012–13

450

15,705

2013–14

450

15,705

2014–15

450

15,705

1 The full costs and estimated full costs include an estimate for other government departments. These figures represent the best available cost data. The participating other government departments in the Free and Secure Trade program (FAST) from 2010 to 2014 are the Royal Canadian Mounted Police and the Canadian Security Intelligence Service.

User Fee: CANPASS Programs Application Fees

Fee Type: Regulatory

Fee-setting Authority: Customs Act Date Last Modified: 2002 Performance Standards: There is a four- to six-week application processing time. Application processing time is calculated from the date the completed application form is received to the date that the application is conditionally approved and notification is sent to the applicant.

Performance Results: Approximately 99% of applications are processed within four to six weeks.

Date Last Modified: 1992 Performance Standards: Response is provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the Access to Information Act. Notice of extension to be sent within initial 30 days after receipt of request. The Act provides more details.

Performance Results: During fiscal year 2011-2012, the CBSA received 1,866 requests under the Access to Information Act. Although the CBSA continues to experience a significantly higher than anticipated volume of requests, we have maintained a high rate of compliance, processing 93.2% of access requests within the statutory time frames.

($ thousands)

2011–12

Planning Years

Forecast Revenue

Actual Revenue

Full Cost

Fiscal Year

Forecast Revenue

Estimated Full Cost

12

14

1,345

2012–13

17

1,544

2013–14

19

1,773

2014–15

22

2,035

Other Information: The increase in the number of requests is largely attributable to individuals seeking copies of their history of arrival dates into Canada to prove residency requirements for benefits programs administered by Citizenship and Immigration Canada, and Human Resources and Skills Development Canada. In response to the increase in requests, the Access to Information and Privacy Division is exploring alternatives to facilitate these clients while reducing the burden on the CBSA. If these alternatives are successful, it is likely that the average increase in requests from year to year will normalize to a value closer to 11% and decrease the forecasted revenues and costs for 2013-14 and 2014-15.

B. User Fees Totals

($ thousands)

Planning Years

Forecast Revenue

Actual Revenue

Full Cost

Fiscal Year

Forecast Revenue

Estimated Full Cost

Subtotal (R)

9,792

8,878

41,880

2012–13

10,705

41,875

2013–14

11,090

41,918

2014–15

11,140

41,968

Subtotal (O)

12

14

1,345

2012–13

17

1,544

2013–14

19

1,773

2014–15

22

2,035

Total

9,804

8,892

43,225

2012–13

10,722

43,419

2013–14

11,109

43,691

2014–15

11,162

44,003

C. External Fees

External Fee

Service Standard1

Performance Results2

Stakeholder Consultation

Broker licensing and examination fees

Results received four to six weeks from the date of examination; licences processed within four months.

100% Exam results received within service standard.

Consultation undertaken through national customs broker associations.

90% Broker licences processed within service standard.

Customs sufferance warehouse licence fees

Application processed within 60 business days.

Ninety-seven percent of all applications that were fully completed according to the requirements of the Customs Sufferance Warehouses Regulations were processed within 60 business days.

Consultation undertaken through national associations.

Customs bonded warehouse licence fees

A licence is generally issued within two months from the date of the site visit by a CBSA officer, depending upon the complexity of each individual application.

The operator receives a notice of determination 100% of the time within two months from the date of the site visit.

Consultation is typically undertaken through the Border Commercial Consultative Committee, when required.

In cooperation with Finance Canada, CBSA is considering eliminating these fees as part of an ongoing review of Trade Incentives programs. However, the Agency work will continue (e.g., licensing visits, audits, etc.) and will have an associated cost.

Storage charges for Queen's and Frontier Warehouses

Goods to be handled with care and stored in a secure manner to safeguard against damage or loss.

108 successful claims made against the Crown for damage or loss.

Customs special services fees

The CBSA will acknowledge a request for special services within one working day of receipt, and provide a likely time frame for service provision. Upon completion of the service, a detailed invoice will be provided that itemizes the completed special services and the associated fees for these services, ensuring transparency and consistency in the CBSA's billing process.

86.92% of Special Services requests were acknowledged within 24 hours and 91.76% of clients received a detailed invoice.

Given the uniqueness of these requests and that special services are mostly performed on an ad-hoc basis, stakeholder consultations are performed on a client-by-client basis when requests are submitted.

Canadian Food Inspection Agency Fees notice

Inspection activities are to be provided in accordance with corresponding federal regulations.

Inspection activities were provided in accordance with corresponding federal regulations.

NEXUS Program

There is a four- to six-week application processing time. Application processing time is calculated from the date the completed application form is received to the date that the application is conditionally approved and notification is sent to the applicant.

The CBSA processed approximately 99 percent of applications within four to six weeks.

The performance results provided reflect the Canadian part of the application process up to inviting applicants to attend an in-office interview to finalize their enrolment. The CBSA will review the existing published performance standards for processing applications with its partner (U.S. Customs and Border Protection) and consult with stakeholders to clarify the processing standards and adjust the time frames as required. Revised time frames will be made public on the Internet and in program brochures and guides.

Free and Secure Trade (FAST) Program

There is a four- to six-week application processing time. Application processing time is calculated from the date the completed application form is received to the date that the application is conditionally approved and notification is sent to the applicant.

The CBSA processed approximately 99% of applications within four to six weeks.

The performance results provided reflect the Canadian portion of the application process up to inviting applicants to attend an in-office interview to finalize their enrolment. The CBSA will review the existing published performance standards for processing applications with its partner (U.S. Customs and Border Protection) and consult with stakeholders to clarify the processing standards and adjust time frames as required. Revised time frames will be made public on the Internet and in program brochures and guides.

Fees charged for processing access requests filed under the Access to Information Act

Response is provided within 30 days following receipt of request; the response time may be extended pursuant to Section 9 of the Access to Information Act. Notice of extension to be sent within initial 30 days after receipt of request. The Act provides more details.

During fiscal year 2011-2012, the CBSA received 1,866 requests under the Access to Information Act. Although the CBSA continues to experience a significantly higher than anticipated volume of requests, we have maintained a high rate of compliance, processing 93.2 percent of access requests within the statutory timeframes.

The service standard is established by the Act and the Access to Information Regulations. The Department of Justice and the Treasury Board of Canada Secretariat undertook consultations with stakeholders regarding amendments made in 1986 and 1993.

CANPASS Program

There is a four- to six-week application processing time.

The CBSA processed approximately 99 percent of applications within four to six weeks.

The performance results provided reflect the Canadian part of the application process up to inviting applicants to attend an in-office interview to finalize their enrolment. The CBSA will review the existing published performance standards for processing applications with its partner (U.S. Customs and Border Protection) and consult with stakeholders to clarify the processing standards and adjust time frames as required. Revised time frames will be made public on the Internet and in program brochures and guides.

1 As established pursuant to the Policy on Service Standards for External Fees:

service standards may not have received parliamentary review; and
service standards may not respect all performance standard establishment requirements under the User Fees Act (e.g. international comparison, independent complaint address).

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