An effective and high performing healthcare team is an essential key to the success of any organization. Attracting and engaging customer-focused employees who are passionate about providing the best and most compassionate care to the patient is a significant ingredient to ensuring a patient experience culture. In this course you will learn the key characteristics and benefits of an engaged workforce, how to hire for service attributes and implementation techniques to foster ongoing employee engagement.

What do other organizations do to retain and attract engaged employees? We encourage you to join Part 2 of this course: Employee Engagement Virtual Classroom. This one hour facilitated classroom offers you an opportunity to share ideas and learn from each other.