The main objective of this project is to evaluate the profitability of a customer service training program through the ROI model in the company Star Group. From the evaluation and analysis of the customer service area main shortcomings, the need to implement this program is determined based on the current service deficiencies. The ROI gives us information for the evaluation of the results obtained in a training program quantifying the economic benefits and comparing them with the costs incurred to implement the program. It should be noted that the company currently does not have a training program annual plan, so based on the evaluation that describes the actual situation of the provided service; improvements were made to reduce the level of customer complaints at Lima offices. To carry out the analysis a quantitative methodology has been used and a quasi-experimental methodological research design. The results obtained in this research allowed to determine that through a training program, the performance of the customer service area workers has improved, and this change has been perceived favorably by the clients; likewise, after applying the ROI model the acceptance of the proposed hypothesis was concluded, since the results of the implementation were positive compared to the costs incurred, therefore the investment made in the program generated profitability.

The project consists in measuring the viability of generating a business opportunity on a large demanded local activity, based on researching, analyzing and developing the tire recycling market for diverse purposes such as: synthetic grass, asphalt industry, among others with a large Demand in the Peruvian market. Firstly, the study is based on a compilation of statistical data from primary sources, such as interviews, and secondary sources like books and market research. The information will allow us to analyze and measure how the tire market development, its growing volumes, potential suppliers, and other indicators that prove the viability of the project. In addition, the conducted investigation was based on the information that has been carried out is mainly with the information obtained from the interviews with the potential suppliers, retreading companies, in order to Determine the real supply capacity of raw material for the existing demand of crushed rubber Thirdly, it was investigated the requirements and certifications needed in order to constitute this tire recycling company, that have been revised, for its shredding and commercialization of the resulting product, and measured the favorable environmental impact that would lead to the realization of this project. Finally, the financial analysis contemplates investments required for the start-up of the company and the return on investment to determine from which year the company will begin to generate profits. In addition, it outlines the strategies that can be envisaged to achieve the sustainability objective of the organization and some recommendations are made. Thus, the present research project determines the viability of the business and its execution in Metropolitan Lima.

The present Work of Professional Sufficiency (TSP) corresponds to the investigation of the management of power in a negotiation between company and supplier which is developed in the Peruvian Textile sector applied to the companies STN and Cotexsur. The collection of information sources will permit to analyze the influence of good management of power in a negotiation and the valuation of strategic alliances, in order to identify the standards of good use of power, the importance of maintaining lasting relationships and linking results with the appreciation of experts in issues related to power, negotiations and management of company-supplier relationships. Companies not valuing the correct management of power with suppliers in a negotiation process lose business opportunities and beneficial results. Therefore, based on the elaboration of in-depth interviews according to the reality of the companies, it is sought to determine if the variables facilitated the establishment of a strategic alliance. The behavior of these factors will be analyzed and subsequently assessed in order to proved if they are relevant and actually promotes mutual benefits for companies. Throughout the investigation, a great deal of information will be provided on topics related to the experiences of experts in the research fields. An analysis will be carried out to determine if good management of power in a negotiation process is one of the Tools that contribute positively to the establishment of lasting relationships and in the negotiation process of a strategic alliance.

This Work of Professional Sufficiency (TSP, in Spanish), evaluates the possibility of optimizing the process of assigning human resources, specifically, on the sales force through a dynamic programming model with the Purpose of maximizing the profits of Total Potentials, which is dedicated to providing professional training courses in Peru and Colombia. From the information provided, a matrix database has been generated with relevant variables that do not allow the programming model based on gross profit to be realized. After having the database of the criteria, we proceeded to calculate the initial table with which the dynamic programming was modeled with the backward recursion. Once the model was executed, it was determined that the sales area of Total Potentials have not another method for assigning resources that the management judgment, which does not optimize the company's profits. Therefore, according to the results obtained, the TSP pretends offer a strategy of optimization of sustentation based on a consistent method.

The present work of professional sufficiency consists of the development and analysis of the situation of the department store PARIS, its external and internal environment and the opening in 2016 of its store in the Jockey Plaza. Being thus in showcase with the main department stores of Perú. For the development and analysis of this work has been used four management theories that evaluate and weigh the environment and variables in favor or against PARIS. Primary sources such as interviews and secondary sources as data available on the web were resorted. As well as bibliography of the management theories for the development. The main conclusions result in a correct strategy on the part of PARIS in the opening of the Jockey Plaza store. This because it has the internal capacities developed to support this new target audience, the socioeconomic “A” sector, to which they are directed in the Jockey Plaza. It is also considered that the work in question will be a contribution to the discipline of administration, since it could be used as a case of study and be taken by new companies that wish to have a model or guide of an evaluation and a strategic redirection.

The purpose of this exploratory research is to determine through an specific case of study named "Conga" if the cultural factor and the communication are key for the development of mining activities in the Andean communities; therefore, the first thing is to present the definition of andean culture and negotiation, as well as analysing the economic impact of mining in Cajamarca. After detailing the theoretical elements on the subject, it is verified if the cultural factor and the communication directly influence the success of the negotiations of the mining companies with the Andean communities. For this purpose, information was collected through several methodological tools such as in-depth interviews with specialists related to the mining activity and through surveys administered to people affected by mining in Cajamarca, in order to know the perception of each of the parties in relation to the subject of the study. The study developed suggests that communication should be considered as a determining factor in the negotiation process, assuming there is a predisposition to reach an agreement on both sides. On the other hand, the cultural factor should not be ignored -although it is often considered irrelevant at the time of the negotiation- because it represents the characteristics of each of the groups, which enables to lay the foundations of the negotiation process. Finally, the present study suggests to take into account the perspective of the population about the record and background of the mining companies, considering this directly influences on the negotiations between the community and the company.

The objective of this Case Study is to design a preliminary Business Plan for a new company. This company is an innovative Tourism Agency, which aims to generate value by attending the growing demand for alternative adventure experiences in Cuzco City. This will be achieved through the implementation of a trekking route between Cuzco and Puerto Inka. We will start by defining the concepts and administration theory to be used. Up next, we evaluate the current situation, which includes a SWOT analysis of the tourism sector in order to understand why this business proposal is such an interesting alternative, with a lot of potential in the current conjuncture. The demand for alternative tourism options -both innovative and distant from the masses- is growing strong, and it’s matching with a Government willing to develop the sector, investing in infrastructure and promotion. Based on different bibliographical sources, depth interviews and field observation, we formulate our value offer under the Marketing Mix 4P methodology. Up next, we calculate the potential size of the market we are after, which shows good signs. We only need to achieve 6% penetration of the targeted market to operate at our full capacity of 780 tourists per year. Finally, the third objective is a financial evaluation in order to determine the viability and the estimated payback of the project. This is a preliminary study, which needs to be further investigated and compared with other investment alternatives. The result of this study reaffirms the interest in bringing the old Ñan Challwaq path to value.

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