Frequently Asked Questions

Pretty much everything. Leave it at a coffee shop? Take it for a
swim? Break the screen? Our “No Hassle” experience will
get you a ProtectCELL certified device in just a couple of business
days.

Who is eligible for the program?

Customers can enroll at the time of purchase of a new device, or within 30 days with an in-store
inspection. If a customer enrolls at the same time they purchase a new device, the plan becomes effective
immediately. If a protection plan is purchased after the initial point of sale, a 30-day wait period is
placed on the device and no claims can be filed within that first 30 days.

How long do I have to make a request?

Requests can be made at any time, so long as the plan is still in
effect.

How do I request a ProtectCELL certified device?

There are two ways to get in touch with someone from
ProtectCELL’s top-notch customer service team:

Call 855.831.4164 - Available 7 days a week, 9AM–Midnight
EST

Log on to protectcell.com
and click “Replace My Device” - Available 24/7/365

What paperwork is needed to make a request?

None! It’s a big part of ProtectCELL’s “No Hassle”
process.

Will my certified device be the same as my original?

Every effort will be made to send out devices that are exactly the
same as the original. However, in some situations the ProtectCELL
certified device will match the original in all the important
ways—features, capabilities, gadgets, etc.—but may be
different in other less crucial ways, like color.

Why do I have to pay an admin fee if I am already paying a monthly
charge?

A ProtectCELL plan works like many other protection-focused
products—there’s a recurring fee to keep the protection plan,
then an additional cost whenever you need a ProtectCELL certified
device. The good news? It’s still significantly cheaper than paying
the full retail price of a new device!