In a statement, Chessington apologized for the incident: “Chessington World of Adventures apologises to all guests for the incident that occurred with the Rameses Ride yesterday afternoon, and for the discomfort and inconvenience caused to those who were on the ride at the time. ”

“Safety is always our primary concern and our park team immediately implemented the well-rehearsed protocols. Initial attempts to bring the ride down were not successful and the Fire Brigade was called to assist and arrived on the park within seven minutes. We are very pleased to report that the evacuation was completed by 7.30pm and that no one was hurt during the incident. The park team was in contact with the guests on the ride throughout the delay and all the guests involved and their families were looked after by the park team after the evacuation.”

“The ride will remain closed while investigations take place into the cause of the stoppage and any required remedial work is completed.”