I could really use some advice on what to do. A few days ago I was contacted by a buyer who wanted a project done. The person and I discussed exactly what they needed and I was happy to provide the service. I invited the person to order the specific writing gig (I have a few different ones) and we would go from there.

Well the person ended up ordering the wrong gig and for a whole day they didnt complete the next steps for me to get the go ahead from Fiverr to begin. Early this morning I get an email notification that the person wanted to mutually cancel the order. (I was actually done with the order by this time) I assumed that the person was cancelling because they had ordered the wrong gig and wanted to re-order the correct one. Along with the cancellation, I received a message from the person that said something like: Hey, I have changed some of requirements for writers, I’m sorry that we cannot work together now.However, you definitely have great potential and I will keep you on record for future projects.

So I’m thinking, how can this person say that I have “great potential” and I have not even completed the order?? This person has never seen ANY of my work before. Am I missing something?

So I sent the person a message and asked if they were canceling because they ordered the wrong gig. I then received a message back apologizing for ordering the wrong gig and requesting samples of the story-line that they want.

So here is my question…what are my options? Should I accept the mutual cancellation?

If not, what happens next?

I have just received Level 1 status and this would be my first mutual cancellation and I have no negative feedback. Will this hurt my ratings?

Will I ever be able to get up to Level 2 and beyond? I have contacted Customer Support and I am only using the forum for advice and experience.

Any advice/feedback you can provide would be dearly appreciated. I am sure others out there have gone through the same thing.