Cloud Contact Center

People Solutions for Small and Medium Businesses

Cloud Contact Center service enables Cloudesk to act as your customer contact center and handle inbound and outbound calls, email, chat, and other business transactions on behalf of your company, while being transparent to your customers. We leverage the latest cloud based VOIP telephony technology and our own ERP and CRM cloud software platform to make all of this possible, enabling us to serve customers globally.

The service can be plugged into your existing business process to support any integral part of your operations - it may be a Customer Order hotline, Tele-Sales, Customer Service Desk, or a Tech Support center - depending on your type of business. Cloudesk takes care of your customers' communication needs, making sure each call, email, or chat is answered in a timely manner by friendly and competent staff. What makes many businesses fail is not how bad their products are - but how frustrated their customers are in trying to reach a live agent.

78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience.

67% of customers have hung up the phone out of frustration they could not talk to a real person.

Source: American Express Survey

What are the Benefits?

Leverage Cloudesk's wide experience in contact center technology and service management - let your company be known for Great Customer Service. Take advantage of our pool of skilled and experienced staff and have them at your disposal.

Considerably reduce staffing, equipment, and office space costs - a guaranteed 40% or higher cost savings on your monthly operational costs. Prompt, and professional communications for your customers. Eliminate the headache of recruitment and employment processing, get twice the manpower for half the price.

You can now focus on business growth and product development, while leaving the customer care hassles to Cloudesk.

If you would like to know how much less you need to beef up your operations now, please click on for a no-commitment automated quote!