Server Backups

— Storm-proof, Hurricane-tested Server Recovery

On Monday October 29th, 2012, Hurricane Sandy flooded much of New England. Customers using our remote-backup service booted their servers on our network and were saved from the storm.

Overview

We provide a unique backup service that not only backs up your data for recovery of individual files like a traditional backup, but also enables booting your server from our network in the event that your existing server cannot quickly recover. Once we have booted your server on our network, you need only update your DNS settings to point at the new server. If you are unfamiliar with DNS changes, we can assist with this process. In addition, we can live-replicate your SQL database to the backup system, thus minimizing data loss in the event of server failure.

Recovery

Booting your server on our network is relatively fast compared to rebuilding or moving server server infrastructure, and perfect when you need prompt recovery from catastrophic failure. We can recover your system to a working state from the most recent backup in about two hours pending DNS propagation delay. Like all recovery mechanisms, booting your server on our network should be used only in worst-case scenarios.

Technical Details

Because this failure-recovery mechanism depends on DNS to switch into the recovery environment, it is important that your time-to-live (TTL) values are relatively low. We recommend no more than a 2-hour TTL, possibly less if your infrastructure warrants it. The shorter a TTL, the more load your DNS server will experience responding to DNS requests—the higher the TTL, the longer remote clients will take to recognize the change.

While the exact recovery process may differ slightly from customer to customer, this is the general process we follow to bring your server online:

Customer discovers server is offline

The customer’s technical team determines that server cannot be recovered in its present state or that recovering would take longer than switching to our backup system.

Customer contacts us through emergency response channels

We allocate new IP addresses for its use and boot your server from the most recent filesystem backup copy (or snapshot if your server is capable of volume snapshots).

Your DNS is then updated to reflect the change.

After running on the backup system for some time, your recovered server may create new files or database records that must be transferred back to your production environment when your new or existing production environment returns to operation. The details of transferring your data back to your production system will depend on your individual configuration; we can help with any recovery transfer that you need. Any recovery service we provide is billed under our normal rate structure.

Service Details

Our backup service provides greater flexibility than other providers: We can boot an exact copy of your production server on our network from your most recent backup. With a simple DNS change, your traffic is forwarded to the backup server’s IP and you are up and going with minimal downtime. Of course we can restore files and directories one-at-a-time, too.

If a server failure warrants switching to our in-house backup server, we work as quickly as possible to rebuild your server to a production state. Recovery is billed hourly at the appropriate rate above. Usually we can fully recover a server in one or two days. If recovery takes more than three days to recover through no fault of our own, we charge $12/per 1GB of RAM /per CPU-Core /per day to continue operating from our backup server until your rebuilt production environment is ready.

Eric Wheeler,
President
—Qualifications

National Security Agency
Certified via NSTISSI-4011
Training Standard

Over 22 Years of Linux
Since 1996

—

Master of Science
Computer Science

Bachelor of Science
Computer Science

I know you are always on top of things, and I trust you. I know I am being taken care of and I know you always do the best you can under the different circumstances you are confronted with. You always follow through, and follow-up. You communicate well. Your prices and charges are fair. You work quickly.

Joe Crestuk, President/CEO
webSURGE digital marketing

We have been completely satisfied with the level of service, expertise, and professionalism that we receive from you on an ongoing basis. I sleep better at night knowing that our servers and network are constantly updated, secured, and monitored. We are still a small company but we are growing fast and we look forward to expanding our relationship with you as we continue to grow.

Bob DuncanBlindster.com

Working with Global Linux Security has been a true pleasure. When I joined MedXCom, I had a huge task in stabilizing and fixing our software while migrating it all into the cloud. Looking back over the last year and a half, I can’t see how we could have ended up with a better solution without his help.

Jason Berry, Lead DeveloperMedXCom

We’ve been using Linux Global to take care of our web server and network for several years now. In short, they are great. Always quick to respond, and always fix the problem. They are super easy to deal with and to understand- and very fairly priced. With Linux Global on board, our network and server worries are way down. If something happens, they will be right on it. Very highly recommended.

Pat FranzTerraCycle, Inc.

Linux Global Security has been providing our company’s IT support for the past few years. We always get a very fast response and solution to our problems. Great A+ service and highly recommended!

Robert DiMaggio, CEOIronMag Labs

We have always received great service from Eric and his team when we have issues to deal with.

Sande CaplinSande Caplin & Associates

Eric and his team are top-notch Linux experts. We had a server compromised with malware a few years ago which Eric was able to migrate to a new server, patch and mitigate in fairly short order.

Joe Crestuk, President/CEOwebSURGE digital marketing

I have used Eric Wheeler and his team at Global Linux Security multiple times. There is a reason for this: if you want the highest level of professional skill and a take charge attitude, Global Linux Security is the company for you. We’ve truly found that Eric and his company just get it done––once you give them a problem to tackle they solve it and they solve it quickly.

Wayne D. McFarland, Managing PartnerVexillum LLC

Eric is very knowledgable in his area of expertise. He is fast with communication and very easy to work with.

Matt Prados, FounderGotcha Local

The experience with your company has been extraordinary; the response time has been quick and everything is resolved timely and professionally. Every solution has included an explanation which has been very helpful. Another point is on your website you make the comment “There is not a problem we cannot resolve”. Well in my case this has been accurate.

I requested help to configure an email server and Eric did an excellent job of setting that up for me.

Charlie KreiderAviation Weather

Our experience with your service was excellent. I appreciated the quick, professional response. The Linux world can be challenging but your expertise made the project seem simple!

Mark Woodbury, IT ManagerSlidematic Precision Components

Eric is extremely knowledgable and efficient. His understanding of servers and security is top notch.

Eric SteenstraCommerce Strategies

You have been able to recover logs and to help us ferret out hacking issues which have been a continuing problem for us, especially since we are in the elections industry. I feel very confident in the security of our web servers as you have protected them with certificates and monitoring.

Jon Winchester
Logicworks Systems, Inc.

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