Great video and thanks for the update! I might be crazy, and I should preface this statement by saying, I don’t use a lot of “help desks” (commas, yes, but not a lot of help desks), but the ones I’ve used, I’ve never noticed a “request” button. You are cutting edge, Dude!! It’s an excellent idea and one I may “steal”, down the road (just following the advice of some Marketers that suggest to find someone that’s “doing it right” and emulate them).

Now don’t let this go to your head, I never said you are my hero or anything, but you really seem to be “doing it the right way”. It’s a pleasure to follow you. Thanks again and best wishes to you and yours over the Holidays!!!