Hi. My right arrow key is not working. I tried a different keyboard and it wasn't working with that either. The only thing I can think of is some time in the past I must have set it up as a short cut. But I don't know how to find out if I did. I have done every thing that XP help has to offer and that didn't work. I use my arrow keys a lot nudgeing graphics. It is frustrating not to have the right arrow key.

I have the exact same problem, I have searched and searched, but cant find anywhere to fix it. In Word, when i try to scroll right with it, it will type n/ . Outside of word it opens up menus, goes back in internet explorer. Its just weird. Any help would be appreciated if you have figured this out yet.

I did some more testing this morning after I posted my message. I noticed that the problem still exists before I log in to Windows (bullet characters appear in the password field when I press the right arrow key). The right arrow key does not work correctly in the BIOS configuration screens either.

My Dell laptop has built-in diagnostics, so I tested the keyboard and the program does not like whatever my keyboard is doing. There is an on-screen keyboard and when you press a key, it highlights the associated key on the screen. When I press the right arrow key, a bunch of keys light up on the screen. The F12 and Ins keys are also malfunctioning.

So this is probably a hardware issue. Thankfully, my laptop is still under warranty, so I will have Dell take care of it. I suggest "taffydd" and "droeder21" do the same.

I have the exact same problem, did you find out the tech support fix or just sent your laptop back to dell? I cannot part with this laptop for more than a few minutes!! It has just started happening to me within the last week and seems to be ramping up in frequency. So annoying...

Dell sent me a new keyboard overnight and I replaced it in less than 30 minutes. They send a little plastic thing that you use to open the case and instructions; they also offered to walk me through it over the phone but I was comfortable doing it myself. The old (broken) keyboard went back in the box and they paid to ship it back.

This whole thing went very smoothly. I was prepared with the failure codes or whatever from their diagnostic program. I think that prevented the whole hand-holding, let's try every obvious thing first, tech support step.

THIS THREAD HAS EXPIRED.
Are you having the same problem?
We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.