IRiver H10 - Missing System Files
You must be connected to the internet for this to work:
1.Download the MTP Firm Updater Utility from iriver website - iriverinc.com/support (Audio Jukebox --> H10)
2. Unzip file, run .exe file, go thorugh wizard (if you are not in mass storage mode, it will give you instructions on the wizard on how to change this)
3. Select Recovery
4. Finish going through wizard
5. disconnect iRiver from computer, and wait for it to update - your player should be good.
If the problem happens again, then uninstall Windows Media Player 11 from your computer and rollback to Windows Media Player 10 (you will NOT lose any songs by doing so).
Good luck!
-Tha Mp3 Doctor

6 Suggested Answers

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I'm not sure my solution can help you or not.I've got this message too but after I formated H10 by Windows.

First backup all files by window explorer.Open iriver plus and go to > Option > Portable Device Initialization.This function will delete all data, Please sure that you already backup all of your data from H10.After initialize process finished, it will ask you to disconnect and connect it agian.------ Steps below, I can't explain it clearly. May be you will not have the same results as me. I hope it can rise you some ideas how it comes.

I followed that instruction but after I disconnected it again and turned on, expected that msg will disappear, IT's NOT! a bit freak out.Ok claim down,I tried to turn it off but I can't then I pushed its battery out and put it back and turned on, that msg showed up again.Then I connected H10 to Iriver plus again and it upgrades firmware automatically.

At the end after I disconnected and turn on my H10 it works perfectly.

I'm not a native English so my language could make you confused, any questions you can contact me. :)

I'm not sure my solution can help you or not.I've got this message too but after I formated H10 by Windows.

First backup all files by window explorer.Open iriver plus and go to > Option > Portable Device Initialization.This function will delete all data, Please sure that you already backup all of your data from H10.After initialize process finished, it will ask you to disconnect and connect it agian.------
Steps below, I can't explain it clearly. May be you will not have the
same results as me. I hope it can rise you some ideas how it comes.

I
followed that instruction but after I disconnected it again and turned
on, expected that msg will disappear, IT's NOT! a bit freak out.Ok claim down,I tried to turn it off but I can't then I pushed its battery out and put it back and turned on, that msg showed up again.Then I connected H10 to Iriver plus again and it upgrades firmware automatically.

At the end after I disconnected and turn on my H10 it works perfectly.

I'm not a native English so my language could make you confused, any questions you can contact meking_pathan786@yahoo.co.uk

upgrade the firmware of your device follow this...
How to upgrade firmware1. Download the zipped file for your region. 2. Unzip the file and you will see *.exe file. 3. Connect your H10 to PC via provided USB cable and power on H10.4. Once the device is ready, run the *.exe. It will automatically copy the firmware to your H10.5. The progress bar copying firmware will be shown and your H10 device will give you 'Busy' message. 6. Once it's done, it will give you 'Upgrade Complete' message.7. Please disconnect H10 with 'Safely Remove Hardware' option on your PC task bar. 8. Turn on the power of H10, go to 'Settings -> Extra ->Firmware Upgrade' and select 'Yes'. 9. Your H10 device will shut off automatically once the firmware upgrade is complete.

Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.

When system files are missing on the player, you will need to reinstall the FIRMWARE.

When looking online for the connection type for the H10 / H10JR, I can see 2 CONNECTION TYPES for the H10 / H10JR:
1. MTP, when using Windows Media Player 11 ( WMP11 ), for the H10.
2. iRiver Plus, when using iRiver PLUS, for the H10JR.

The connection type determines what software on the computer will be used for transferring media.
Each software on the computer needs corresponding firmware on the player to be installed.When the player itself comes up with the information to connect to iRiver PLUS, this is the correct software for this device probably. Then the device is a H10JR.
When not having the program iRiver PLUS, go to the iRiver support site, for the download:http://www.iriver.com/flash/index.asp?code=0302
In the left column click Plus3 and go for the download.
Run iriver plus 3 and then select [Tools > Portable Device > Firmware Upgrade] from the menu.

Need more help ? Just post a comment.In case you have the other model player, the H10, let me know if you need assistance for its recovery.

OK, one day i turned on mu iriver and it's say's "system file missing to restore the system files connect to H10 to iriver and i dont know how to connect it.The other proplem when playing the music it's like a scratch CD i dont know how to fix it.

iRiver H10 - Missing System Files
You must be connected to the internet for this to work:
1.Download the MTP Firm Updater Utility from iriver website - iriverinc.com/support (Audio Jukebox --> H10)
2. Unzip file, run .exe file, go thorugh wizard (if you are not in mass storage mode, it will give you instructions on the wizard on how to change this)
3. Select Recovery
4. Finish going through wizard
5. disconnect iRiver from computer, and wait for it to update - your player should be good.
If the problem happens again, then uninstall Windows Media Player 11 from your computer and rollback to Windows Media Player 10 (you will NOT lose any songs by doing so).
Good luck!
-Tha Mp3 Doctor

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

What you need to do is set it on "Disk Mode" and check the firmware. Most problems like this occur due to missing or added files on to your firmware files. This corrupts the entire system, causing it to have strange malfunctions like yours.