Conversation Re: Auto Attendant and Call Queues with Direct Routing in Microsoft Teamshttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/480658#M30270
<P><LI-USER uid="23116"></LI-USER>&nbsp;I just looked, Org-wide settings &gt; Resource Accounts is now in our tenant. I'll have to play with it a bit.</P>Mon, 22 Apr 2019 17:41:42 GMTCraig_Allen-422019-04-22T17:41:42ZAuto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/269038#M18558
<P>Hello,</P><P>&nbsp;</P><P>is there a way to assign direct routing phone numbers to&nbsp;Auto Attendants or Call Queues. That seems to be an obvious function but I have not found any documentation. It always refers to service numbers.</P><P>&nbsp;</P><P>Thank you</P><P>Sascha</P>Tue, 09 Oct 2018 22:36:56 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/269038#M18558Sascha Stops2018-10-09T22:36:56ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/269092#M18562
Hi,<BR />No, not yet but at Ignite Microsoft said that you will be able to use DR numbers for your AA, CQ and Dial-in in the future. I didn't hear any release date but my understanding is that they are using it internally at Microsoft.<BR /><BR />So just wait and see...Wed, 10 Oct 2018 04:37:36 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/269092#M18562Linus Cansby2018-10-10T04:37:36ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/269138#M18564
<P>Hello,</P><P>&nbsp;</P><P>not the answer I hoped for, but thank you.</P><P>&nbsp;</P><P>Regards</P><P>Sascha</P>Wed, 10 Oct 2018 06:52:13 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/269138#M18564Sascha Stops2018-10-10T06:52:13ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/274762#M19079
Hello,<BR /><BR />As a workarround, is it possible to port some Phone numbers to Office 365 as service number even if we have a direct routing configuration ?Wed, 17 Oct 2018 20:46:54 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/274762#M19079null null2018-10-17T20:46:54ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/275089#M19093
Yes you can transfer your service number to Microsoft if it a number that MS supports since then only supports a few countries.<BR /><BR /><A href="https://docs.microsoft.com/en-us/microsoftteams/transfer-phone-numbers-to-office-365" target="_blank">https://docs.microsoft.com/en-us/microsoftteams/transfer-phone-numbers-to-office-365</A>Thu, 18 Oct 2018 04:41:34 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/275089#M19093Linus Cansby2018-10-18T04:41:34ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/277580#M19425
<P>Sorry, for the late reply. I think we need to settle with call forwards at the SBC level for now. Migrating is not possible because it is a closed number block and there are still analog devices needed.</P>Wed, 24 Oct 2018 19:18:23 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/277580#M19425Sascha Stops2018-10-24T19:18:23ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/307643#M23046
<P>please&nbsp; I want&nbsp;Command lines to assign a Direct routing phone number to the Auto attendants and Call queues</P>Mon, 31 Dec 2018 11:57:22 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/307643#M23046atsoutse20752018-12-31T11:57:22ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/308155#M23089
<P>Currently you can't set a phone number coming to Microsoft PBX via Direct Routing to an AA or CQ.</P><P>&nbsp;</P><P>You can to it with a small trick by changing the PSTN number to a SIP URI.</P><P><A href="https://thamaraw.com/2018/09/10/using-on-premises-pstn-numbers-for-call-queues-and-auto-attendant-for-microsoft-teams/" target="_self">https://thamaraw.com/2018/09/10/using-on-premises-pstn-numbers-for-call-queues-and-auto-attendant-for-microsoft-teams/</A></P>Wed, 02 Jan 2019 20:50:18 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/308155#M23089Linus Cansby2019-01-02T20:50:18ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/315351#M23818
<P>This workaround does not work anymore. It only produces 404 responses.</P>Tue, 15 Jan 2019 17:42:32 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/315351#M23818Sascha Stops2019-01-15T17:42:32ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/319594#M23909
<P>Thank you</P>Wed, 16 Jan 2019 17:17:58 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/319594#M23909atsoutse20752019-01-16T17:17:58ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/325138#M24623
<P>Direct Routing customers requirement for Auto Attendant is&nbsp; growing daily and we are getting more and more questions as to WHEN it will be available. Nothing on the <A href="https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=Microsoft%20Teams" target="_self">MSFT roadmap</A> seems to speak to DR AA.</P><P>Can anyone at MSFT provide an estimated GA date for this feature (and Call Queues while we are at it)? Thank You</P><P>Gary (garywoods&nbsp;@ nuwave.com)&nbsp;</P>Thu, 24 Jan 2019 18:13:21 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/325138#M24623gary woods2019-01-24T18:13:21ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/355010#M26645
<P>Here are some 'work around' I have done for some clients. I have setup direct routing and used auto attendants and call queues in O365/SfB online.</P><P>&nbsp;</P><P>You have a couple options, either a message manipulation on the SBC to rewrite the TO header on the SIP invite to a service number assigned in the cloud (this can be a number simply acquired thru microsoft) and routing to MS via DR.</P><P>&nbsp;</P><P>A second option is to go to a dummy user that is configured to forward all calls to the AA/CQ number.</P><P>&nbsp;</P><P>A third option is to have your carrier with the sip trunk setup call forwarding for that specific number to the Microsoft service numbers.</P><P>&nbsp;</P><P>I agree, customers definitely need this functionality with Teams. Auto attendant and call queues are an important piece to replacing legacy phone systems and transitioning 100% to Microsoft Teams.</P><P>&nbsp;</P><P>With that being said, it does appear to be on the road map to be able to assign local PSTN numbers to call queues here (under <SPAN>Microsoft Teams - Call Queues)&nbsp;</SPAN>-&nbsp;</P><P>&nbsp;</P><P><A href="https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=Microsoft%20Teams" target="_blank">https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=Microsoft%20Teams</A></P><P>&nbsp;</P><P>Hope this helps.&nbsp;</P>Thu, 21 Feb 2019 21:42:14 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/355010#M26645skennedy2019-02-21T21:42:14ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/357135#M26906
<P>Hello,</P><P>&nbsp;</P><P>thank you for your suggestions.</P><P>&nbsp;</P><P>The first option returns a 404 in all attempts I made.</P><P>The second option works</P><P>The third option is not an option with out carrier.&nbsp;</P><P>&nbsp;</P><P>Regards</P><P>Sascha</P>Tue, 26 Feb 2019 19:32:39 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/357135#M26906Sascha Stops2019-02-26T19:32:39ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/362431#M27514
Hi All,<BR /><BR />I'm trying to determine whether or not Microsoft will charge minutes if I transform the called number on the SBC to be the Service Number. Technically it is not an inbound call to the number, so I would imagine not. However, I want to make sure before I start reserving service numbers. PSTN Hub does not appear to accept SIP URI for Call Routing unfortunately (Which would be the easiest "workaround", until On-Prem Line URIs are allowed on HG/AA).<BR /><BR />I tried the support avenues and get confusion when I ask about Direct Routing and Transformations etc.<BR /><BR />Does anyone know how I could get the answer from Microsoft?<BR /><BR /><BR />Regards,<BR />SeanWed, 06 Mar 2019 23:50:45 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/362431#M27514SeanAgius_PingCo2019-03-06T23:50:45ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/389118#M28730
<P><LI-USER uid="19740"></LI-USER>Hello Gary,</P><P>&nbsp;</P><P>on the launched item for CQs is the following sentence which was added in December 2018 I think:</P><P><EM><SPAN>Phase 1 of Call Queues is now available for Teams. The work primarily focused on enabling the same set of features previously available to Skype for Business Online. Additional work is ongoing for support for phone number usage via Direct Routing and is expected next quarter.</SPAN></EM></P><P>&nbsp;</P><P><SPAN>This makes we wonder what the status is considering we are approaching the end of that next quarter.</SPAN></P><P>&nbsp;</P><P><SPAN>Sascha</SPAN></P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P>Tue, 26 Mar 2019 23:25:31 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/389118#M28730Sascha Stops2019-03-26T23:25:31ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/419787#M29676
<P><LI-USER uid="23116"></LI-USER>&nbsp; For everyone interested, the documentation for the feature is online:</P><P><A href="https://docs.microsoft.com/en-us/MicrosoftTeams/manage-resource-accounts" target="_blank">https://docs.microsoft.com/en-us/MicrosoftTeams/manage-resource-accounts</A></P><P>&nbsp;</P><P>Regards</P><P>Sascha</P>Tue, 09 Apr 2019 18:15:11 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/419787#M29676Sascha Stops2019-04-09T18:15:11ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/452363#M29950
Hey, that's great news. But, is it just us or is this feature not online yet? I don't find the option "Resource Accounts" under "Org-wide Settings"Mon, 15 Apr 2019 07:10:33 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/452363#M29950sasfbr2019-04-15T07:10:33ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/456731#M29969
<P><LI-USER uid="321129"></LI-USER>&nbsp;We don't have it either. However seeing the documentation makes me think that it might not be long anymore.</P>Mon, 15 Apr 2019 19:39:40 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/456731#M29969Sascha Stops2019-04-15T19:39:40ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/480658#M30270
<P><LI-USER uid="23116"></LI-USER>&nbsp;I just looked, Org-wide settings &gt; Resource Accounts is now in our tenant. I'll have to play with it a bit.</P>Mon, 22 Apr 2019 17:41:42 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/480658#M30270Craig_Allen-422019-04-22T17:41:42ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/481776#M30403
<P>Was someone able to configure a direct routing number on the resource account? I have just tried it and got the following error:</P><P>&nbsp;</P><P>Set-o365CsOnlineVoiceApplicationInstance -Identity testDirectRouting@xxxxxx -TelephoneNumber +32xxxxxxx<BR />Your tenant is Disabled for this service. You are not permitted to use this cmdlet.</P><P>&nbsp;</P><P>I'm guessing it is not rolled out yet on all tenants but can someone confirm?</P>Wed, 24 Apr 2019 07:48:40 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/481776#M30403domienxylos2019-04-24T07:48:40ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/482220#M30446
<P><LI-USER uid="326159"></LI-USER>: As long as you do not have submenu "Call Queue" and "Auto Attendant" in menu "Voice" in Teams portal, your tenant is not already migrated to the new CQ/AA. Migration of all tenants is ongoing. Just wait, until these two submenus are available and retry then.</P>Wed, 24 Apr 2019 18:34:26 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/482220#M30446Greysi2019-04-24T18:34:26ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/482602#M30489
<P><LI-USER uid="326604"></LI-USER>&nbsp;</P><P>&nbsp;</P><P>They are available but still not working ...</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="screenshot" style="width: 999px;"><img src="https://gxcuf89792.i.lithium.com/t5/image/serverpage/image-id/110253i6B787514C76C8E4C/image-size/large?v=1.0&amp;px=999" title="image.png" alt="screenshot" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">screenshot</span></span></P>Thu, 25 Apr 2019 11:47:17 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/482602#M30489domienxylos2019-04-25T11:47:17ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/482975#M30541
<P>When executing the 'Set-CsOnlineVoiceApplicationInstance' command I&nbsp; get the error 'The application instance does not have a valid license. I assigned the corresponding resource account an Enterprise E1 license with Phone System add-on.</P><P>&nbsp;</P><P>Anything else I'm missing?</P><P>&nbsp;</P><PRE>PS&gt; Set-CsOnlineVoiceApplicationInstance -TelephoneNumber +31887769999 -Identity ******@pro****.nl<BR />The application instance does not have a valid license.<BR />+ CategoryInfo : PermissionDenied: (Set-CsOnlineVoiceApplicationInstance:String) [Set-CsOnlineVoiceApplicationInstance], UnauthorizedAccessException<BR />+ FullyQualifiedErrorId : UnAuthorized,Microsoft.Rtc.Management.Hosted.Bvd.SetVoiceAppEndpointCmdlet<BR />+ PSComputerName : admin1e.online.lync.com</PRE><P>&nbsp;</P>Thu, 25 Apr 2019 19:51:13 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/482975#M30541Remco van Noorloos2019-04-25T19:51:13ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/556237#M31277
<P><LI-USER uid="10785"></LI-USER>&nbsp;I am getting the same problem you mention here, unable to assign a direct routing number to a new resource account in teams. The resource account is licensed with E3 and Phone System add-on.</P><P>&nbsp;</P><P>Have you been able to move past it?</P>Fri, 10 May 2019 01:00:35 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/556237#M31277chrisprice2019-05-10T01:00:35ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/556639#M31283
<P><LI-USER uid="338850"></LI-USER>&nbsp;Unfortunately not, still getting the same error message.</P>Fri, 10 May 2019 06:00:00 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/556639#M31283Remco van Noorloos2019-05-10T06:00:00ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/565763#M31445
<P>Exactly the same problem with my tenant, resource account needs a direct dial number and has been licensed with E3 and phone and still the command to assign comes back with license invalid.<BR />Please Microsoft, sort it out !</P>Tue, 14 May 2019 07:19:37 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/565763#M31445Jase_012019-05-14T07:19:37ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/568824#M31493
<P>I found either a solution or a workaround. Instead of using Set-CsOnlineVoiceApplicationInstance, use Set-CsOnlineApplicationInstance -Identity RA_ADDRESS -OnPremLineURI +1xxxxxxxxxx. This worked for me when the Set-CsOnlineVoiceApplicationInstance gave the licensing error.</P>Wed, 15 May 2019 11:04:36 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/568824#M31493SSchumacher_C12019-05-15T11:04:36ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/569649#M31517
<P><LI-USER uid="342372"></LI-USER>&nbsp;Did you run anything else on-premise (new-cshybridapplicationendpoint) or is your setup a pure online one? Because I was able to run the command but still Teams is replying with a SIP 404 Not Found.</P><P>&nbsp;</P><P>Thanks for your input!</P>Wed, 15 May 2019 14:31:12 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/569649#M31517domienxylos2019-05-15T14:31:12ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/569722#M31518
<P>Just want to add that I have had a response from the product group about this (via a really useful MVP guy - Thanks Matt..), this is what was said.<BR /><BR /></P><P><STRONG>I believe there is an update for the docs to apply a Direct Routing number to the Resource account that should go out soon. The command should be: Set-CsOnlineApplicationInstance -Identity appinstance01@contoso.com -OnpremPhoneNumber <A href="tel:+14250000000" target="_blank">tel:+14250000000</A><BR /><BR /></STRONG>I'm about to test this my side, I'll update the post if it works.<STRONG><BR /></STRONG></P>Wed, 15 May 2019 14:40:58 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/569722#M31518Jase_012019-05-15T14:40:58ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/569763#M31519
<P>Just a slight modification, the number can't have a "tel" at the front of it. So this just worked for me:<BR /><BR />Set-CsOnlineApplicationInstance -Identity ReceptionAA@domain.com -OnpremPhoneNumber "+441234567890"</P><P>&nbsp;</P><P>Hope this is useful.</P>Wed, 15 May 2019 14:47:13 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/569763#M31519Jase_012019-05-15T14:47:13ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/569856#M31521
This is what is configured on my end. First object is a Call Queue which is using a service number and is working, the second object (testdirectrouting) is the number locally that should be terminiating on Teams.<BR /><BR />RunspaceId : b4ef4c26-e7bd-xxxx-959f-375e0ba6d8bc<BR />ObjectId : 3cc3dacf-35c2-xxxx-9d76-71bab55eae23<BR />TenantId : 9f9b64e1-xxxx-xxxx-ad52-cb8ff1b99317<BR />UserPrincipalName : hg_e6e3f7e6a1224a80bd06851161a11b7c@xxxxxxx<BR />ApplicationId : 11cd3e2e-fccb-42ad-ad00-878b93575e07<BR />DisplayName : TestCallQueu<BR />PhoneNumber : tel:+32330xxxxx<BR /><BR />RunspaceId : b4ef4c26-e7bd-xxxx-959f-375e0ba6d8bc<BR />ObjectId : c71dec49-xxxx-xxxx-8f88-59193de75b79<BR />TenantId : 9f9b64e1-xxxx-xxxx-ad52-cb8ff1b99317<BR />UserPrincipalName : testDirectRouting@xxxxxxxx<BR />ApplicationId : 11cd3e2e-fccb-42ad-ad00-878b93575e07<BR />DisplayName : TestDirectrouting<BR />PhoneNumber : tel:+32147xxxxxx<BR /><BR /><BR />And indeed no need to add the tel: because otherwise you get an error message stating that you need to include it :D</img> (small bug i guess).<BR /><BR />For others the error message you get when adding tel: . So even if the error says add tel: don't do it :)</img><BR />The input of parameter "tel:+3214xxxxxx" is not in a valid format. Please provide an input with an acceptable format &lt;tel:&gt;+[number]", e.g. tel:+18005551234 or +14251234567.Wed, 15 May 2019 15:08:00 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/569856#M31521domienxylos2019-05-15T15:08:00ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/569877#M31522
In this case it was a purely online system. For hybrid you have to create the hybrid application instance and then apply the number.Wed, 15 May 2019 15:15:11 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/569877#M31522SSchumacher_C12019-05-15T15:15:11ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/570207#M31526
<P><LI-USER uid="326159"></LI-USER>&nbsp;</P><P>&nbsp;</P><P>I have been working with microsoft support, and we have narrowed down that you need to use set-csonlineapplicationinstance (no voice word), and they say you have to wait 24 hours, however i have done this and waited 24 hours, some have started working, whilst others havent.</P><P><BR />Did you do anything else?</P><P>&nbsp;</P>Wed, 15 May 2019 16:58:08 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/570207#M31526Simon-G2019-05-15T16:58:08ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/570416#M31529
So I had the resource account already for some time. With the info found here I applied the phonenumber using the cmdlet without the voice part. Then I also created the onprem hybrid application that has now been synced for several hours. Up until now no success.Wed, 15 May 2019 18:12:30 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/570416#M31529domienxylos2019-05-15T18:12:30ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/570417#M31530
<P><LI-USER uid="342606"></LI-USER>&nbsp;</P><P>&nbsp;</P><P>is this 24 hour wait period, you refer to, from the time you create the Csonlineapplicationinstance? We are working to create an AutoAttendant in hybrid scenario online.</P><P>&nbsp;</P><P>so far have created the resource account online, cannot get phone number assigned to this object. tried with onpremphonenumber parameter suggested, but get an error the parameter does not exist.</P><H6><FONT>RunspaceId&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : f6c084ec-xxxx-xxxx-xxxx-866101234bf6<BR />ObjectId&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : c85a5500-xxxx-xxxx-xxxx-0482cf072ceb<BR />TenantId&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : d888e478-xxxx-xxxx-xxxx-f420a1800268<BR />UserPrincipalName : Maxx-xx-xx@domain.com<BR />ApplicationId&nbsp;&nbsp;&nbsp;&nbsp; : ce933385-9390-45d1-9512-c8d228074e07<BR />DisplayName&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Huxxxxx - RsAccnt<BR />PhoneNumber&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; :</FONT></H6><P>&nbsp;</P><P><FONT>and an onpremise cshybridapplicationendpoint object which i was able to get a phone number associated.</FONT></P><H6><FONT>Identity&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : CN={8e688921-xxxx-xxxx-xxxx-09662e22570d},OU=Accounts - Service,DC=domain,DC=com<BR />ApplicationId&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : ce933385-9390-45d1-9512-c8d228074e07<BR />OwnerUrn&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : urn:trustedonlineplatformapplication:ce933385-9390-45d1-9512-c8d228074e07<BR />EnterpriseVoiceEnabled : True<BR />Enabled&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : True<BR />SipAddress&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : sip:Maxx-xx-xx@domain.com<BR />DisplayName&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : Huxxxxx - RsAccnt<BR />LineURI&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; : tel:+125NXXXxxxx</FONT></H6><P>&nbsp;</P><P><FONT>Any thoughts or ideas would be greatly appreciated!</FONT></P>Wed, 15 May 2019 18:13:00 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/570417#M31530Joe Williams2019-05-15T18:13:00ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/570503#M31532
Hi <LI-USER uid="8200" login="joe"></LI-USER><BR /><BR />We may be a little bit more lucky that we are online only, but I am sure I did something else to get it working, I just can’t remember. Make sure you are using the command set-csonlineapplicationinstance and NOT set-csonlineVOICEapplucationinstanceWed, 15 May 2019 18:32:25 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/570503#M31532Simon-G2019-05-15T18:32:25ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/570519#M31533
<P><LI-USER uid="342606"></LI-USER></P><P>&nbsp;</P><P>affirmative, tried it both ways unsuccessfully.&nbsp; will keep plugging away at it.</P>Wed, 15 May 2019 18:38:50 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/570519#M31533Joe Williams2019-05-15T18:38:50ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/570544#M31534
<P><LI-USER uid="32802"></LI-USER>&nbsp;I have been burning the candle both ends at this, my life seems to be teams...&nbsp;</P><P>&nbsp;</P><P>I have just tried one more command that i think i may have applied the other day to the resource account</P><P>&nbsp;</P><P>grant-CsOnlineVoiceRoutingPolicy -Identity **resourceaccountname** -PolicyName **policyname**</P><P>&nbsp;</P><P>I ran something on the other 2 accounts to get them working, but i cannot remember what, so trying to work it out now :(</img></P>Wed, 15 May 2019 18:48:45 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/570544#M31534Simon-G2019-05-15T18:48:45ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/571099#M31537
Looks like it finally allowed me to assign the onpremPhoneNumber parameter. i'll check on the voiceroutingpolicy thing too, good info. thanks!Wed, 15 May 2019 20:07:28 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/571099#M31537Joe Williams2019-05-15T20:07:28ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/571335#M31541
Making some progress, call is hitting on-prem and attempting to go across edge server, returning a 480 temporarily unavailable at this point though in our Hybrid setup.<BR />Wed, 15 May 2019 21:10:44 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/571335#M31541Joe Williams2019-05-15T21:10:44ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/571476#M31544
<P><LI-USER uid="341874"></LI-USER>&nbsp;</P><P>I was able to get an auto-attendant working with a direct routing number using <STRONG>Set-CsOnlineApplicationInstance -Identity resource@customer.com -OnPremPhoneNumber "+1##########"</STRONG>.</P><P>&nbsp;</P><P>Worked like a charm on a resource account I created last week and licensed with Phone System and E1. Didn't need to grant a voice policy.</P>Wed, 15 May 2019 22:03:21 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/571476#M31544Craig_Allen-422019-05-15T22:03:21ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/572661#M31553
<P>This command did the trick for me as well! Perfect, thanks!</P>Thu, 16 May 2019 06:22:02 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/572661#M31553Remco van Noorloos2019-05-16T06:22:02ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/572679#M31554
Hi Remco,<BR /><BR />How did you create the resource accounts? I must be doing something wrong, it just does not work it assigns the number using that command, but returns a 404 sip error?<BR /><BR />Thu, 16 May 2019 06:35:27 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/572679#M31554Simon-G2019-05-16T06:35:27ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/575594#M31616
<P><LI-USER uid="342606"></LI-USER>&nbsp;</P><P>I created the resource accounts in the Teams Admin portal under org-wide settings. Not aware of any other way to create a resource account that can be used by auto-attendants or call queues.</P><P>&nbsp;</P><P>&nbsp;</P>Thu, 16 May 2019 15:45:46 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/575594#M31616Craig_Allen-422019-05-16T15:45:46ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/575727#M31617
Started working on my end also today without any changes. I guess some patience is required with the cloud. ;)</img><BR /><BR />Anyone aware if this would also work for CCE implementations or if it is on the roadmap?Thu, 16 May 2019 16:25:59 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/575727#M31617domienxylos2019-05-16T16:25:59ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/575959#M31625
<P>Yes, it definitely took a good amount of time for the object to begin working to some extent. Supposedly working for CCE, but cannot say for certain.&nbsp;</P><P>&nbsp;</P><P>We are attempting in SfB Hybrid mode, and appears the call is hitting the online application instance <SPAN>via the sip2.lgw.skype.com gateway</SPAN>. we are seeing an attempt to REFER by the resource object created, to a user(s) configured for all calls, (temporary), in the Auto Attendant.</P><P>&nbsp;</P><P>At which point we receive a 486 ProxyCall is not in connected state.&nbsp; and a verbal message of "Sorry, I couldn't help, please call back..." &nbsp;</P><P>&nbsp;</P><P>Interesting situation though. Let you all know what we find out.</P><P>&nbsp;</P><P>Joe</P><P>&nbsp;</P>Thu, 16 May 2019 18:04:43 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/575959#M31625Joe Williams2019-05-16T18:04:43ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/584032#M31726
<P>I have setup Teams with Direct Routing.</P><UL><LI>On prem DID assigned to user - inbound and outbound calling both work</LI><LI>Call queue with cloud service number - works, including from VVX phone</LI><LI>Call queue with on prem number - Connects, stays connected, but no audio (either side)</LI><LI>Auto attendant with on prem number to queue - Connects, stays connected, but no audio - also, if we answer from a VVX phone, instead of soft client, it connects on the VVX side, but continue to hear music on hold on caller side.</LI></UL><P>I have a ticket open, but haven't heard back, after I provided detail.</P>Fri, 17 May 2019 23:15:47 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/584032#M31726John Joseph2019-05-17T23:15:47ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/634450#M31921
<P><LI-USER uid="72971"></LI-USER>&nbsp; agreed, those are some of the same issues I have seen with some of our clients when connecting Advanced Calling Features (AA, CQ) to Teams endpoints.</P><P>&nbsp;</P><P>The case I am attempting is SfBO Hybrid with on-prem PSTn to CLoud Auto Attendant, just to see if it would deliver to SfBO endpoint and it seems it will not. I do acknowledge MSFT has stated it is not supported to any other endpoints other than Teams.</P><P>&nbsp;</P><P>Having said that it was almost working, the number delivers to the Auto Attendant fine through the hybrid application endpoint and resource account pairing, just would never deliver to user endpoints. Guess they are still working on that.</P><P>&nbsp;</P><P>Thanks for the input.</P>Wed, 22 May 2019 18:41:03 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/634450#M31921Joe Williams2019-05-22T18:41:03ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/634484#M31922
<P><LI-USER uid="32802"></LI-USER>&nbsp;I have not tried an on prem PSTN number with CCE AA and CQ (sort of like hybrid) in a couple of months (so not with the new architecture), but back then it wasn't working. About a year or so ago, we did a bunch of testing with CCE using a SIP hand off (converting it to SIP at the SBC) and it mostly worked, but was inconsistent (sometimes it would fail) and it definitely isn't supported by Microsoft. It would be interesting to try a SIP hand off with Direct Routing, but since Microsoft says that on prem numbers are now supported as service numbers, we are putting our efforts there. I have had a ticket open (for almost a week now - first agent mysteriously disappeared and I was assigned a new agent on Monday) and am jumping through the hoops. I had to:</P><OL><LI>Prove that this is now a supported configuration (O365 support wasn't aware of the change)</LI><LI>Prove that my SBC is properly configured (they made me open a ticket with Ribbon and have them sign off that my SBC is properly configured, even though it is working for user DIDs, inbound and outbound).</LI></OL><P>Since I have now completed these items; today, they agreed to escalate my ticket and told me to expect to hear from the escalation team in 24 to 72 hours (depending on workload).</P>Wed, 22 May 2019 18:59:11 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/634484#M31922John Joseph2019-05-22T18:59:11ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/634507#M31923
<P><LI-USER uid="72971"></LI-USER>&nbsp;</P><P>&nbsp;</P><P>Interesting, definitely good information for the Direct Routing to Teams scenarios, appreciate that.</P><P>&nbsp;</P><P>with the Hybrid we are not technically sending via Direct Routing, or directly from the SBC. we are routing through the skype for business on-prem environment, using the new cshybridappplicationendpoint objects, so a little bit different. In the end, for our client I think we are going to table this particular method and explore other avenues of setting this up, at this point.</P>Wed, 22 May 2019 19:09:23 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/634507#M31923Joe Williams2019-05-22T19:09:23ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/635820#M31929
<P><LI-USER uid="32802"></LI-USER>&nbsp;I have a few of clients that are hybrid (UM and AAs in cloud, but SfB and CQs on prem). It does look like that change is coming, as well and I will need to prepare for it, but haven't focused on that yet. I have a number of clients that are either CCE or pure cloud and I am trying to get my ducks in a line to move them to Teams. It looks like I am just about there. Just a little more testing and the on prem service numbers are a definite plus (for the CCE deployments =&gt; Teams Direct Routing). Right now, we have to hairpin those calls back out to the PSTN, burning two channels (either that or port the numbers to MS).</P>Wed, 22 May 2019 20:52:31 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/635820#M31929John Joseph2019-05-22T20:52:31ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/642754#M32015
<P><LI-USER uid="72971"></LI-USER>&nbsp; we are having the same issue. Ribbon SBC sending calls AA &amp; QC through to teams but no audio when the call is answered in teams. I have lodged a support ticket today. Can you please let me know if you get this resolved?</P><P>&nbsp;</P><P>In my testing just now I have found that the issue occurs whenever you are trying to terminate a call to an O365 group as opposed to a person in the organisation. If you change your AA options to <STRONG>Redirect to Person in organisation</STRONG> you will find that there is 2 way audio.</P>Fri, 24 May 2019 04:09:30 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/642754#M32015amalee2019-05-24T04:09:30ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/642860#M32019
<P><LI-USER uid="347880"></LI-USER>&nbsp;I’ll post when I know more. I am still waiting.</P><P>John</P>Fri, 24 May 2019 04:52:41 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/642860#M32019John Joseph2019-05-24T04:52:41ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/646607#M32138
I face exactly the same issue, I receive an erro code 480 from the CCE-Mediation server. Did you get this working or I need to wait for some time..<BR />Sun, 26 May 2019 10:50:56 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/646607#M32138Thangavel Mudaliar2019-05-26T10:50:56ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/649298#M32147
<P><LI-USER uid="72971"></LI-USER>&nbsp;Hello, we are facing the exact same problem with our customer. So it seems there is a bit more to it than a random error.</P><P>&nbsp;</P><P>Sascha</P>Mon, 27 May 2019 06:29:08 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/649298#M32147Sascha Stops2019-05-27T06:29:08ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/650545#M32177
<P><LI-USER uid="23116"></LI-USER>&nbsp; Yes, I believe that to be true. The “escalation” team contacted me on Friday and collected some logs. He said he was handing them off to another group. I won’t hear from them until tomorrow at the earliest.</P>Mon, 27 May 2019 15:23:28 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/650545#M32177John Joseph2019-05-27T15:23:28ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/656171#M32306
<P><LI-USER uid="115574"></LI-USER>&nbsp;</P><P>&nbsp;</P><P>we did not resolve it, it simply would not ring an SfBO endpoint after hitting the auto attendant messages.&nbsp; for the time being we are resorting to creating an EXO um auto attendant, until such time as it is either working or we are forced to migrate to Azure backend.</P>Wed, 29 May 2019 18:14:34 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/656171#M32306Joe Williams2019-05-29T18:14:34ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/657889#M32339
<P><LI-USER uid="32802"></LI-USER>&nbsp;</P><P>&nbsp;</P><P>I am still unable to make it work. MS systems engineer who is asssigned to our account could not find any issues and asked me to open a support case. I have now opened a ticket with Microsoft and not sure how fast they would reply.</P><P>I can update you as I get some info.</P>Thu, 30 May 2019 11:18:36 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/657889#M32339Thangavel Mudaliar2019-05-30T11:18:36ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/659033#M32375
<P><LI-USER uid="72971"></LI-USER>&nbsp;Hi John, I just discovered, what I think is a new behavior or maybe I just missed it before. An incoming call through an auto attendant now appears twice in the call history in the Teams client. First the incoming call from the CQ and then an outgoing call to the original caller.</P><P>I think last week it did only show the original caller's incoming call.</P><P>&nbsp;</P><P>However the outbound part of the call does not appear in the call history in the admin center.</P><P>&nbsp;</P><P>Is this something you are seeing, too?</P><P>&nbsp;</P><P>Regards</P><P>Sascha</P><P>&nbsp;</P>Thu, 30 May 2019 19:21:25 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/659033#M32375Sascha Stops2019-05-30T19:21:25ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/659659#M32392
<P><LI-USER uid="23116"></LI-USER>&nbsp;I am also seeing the same behaviour in the call history. I have a ticket in with Microsoft as well. They have just asked me to send Fiddler logs. Logs have just gone off. I am waiting on an answer.</P>Fri, 31 May 2019 00:48:56 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/659659#M32392amalee2019-05-31T00:48:56ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/683970#M32980
<P><LI-USER uid="23116"></LI-USER>&nbsp;</P><P>&nbsp;</P><P>Hi All, so by this time everyone should be able to assign a number to a CQ or AA via Direct Routing.</P><P>I have logged a ticket for my issue, but still waiting on a response. Have anyone tried to unassign the number from the AA or CQ (CQ in my case) and assign it to a user instead. In my case the CQ number seems to be stuck in M365 somewhere. I removed all reference to the CQ and stil no luck. Outgoing calls might word for the user, but on inbound calls we get user not found. Before removing the CQ it reassigned the number to the CQ and all is good. It will be great if someone can test this as well please. I had feedback to say that the number gets "converted" into a service number and that MS will need to release it in the backend, but everywhere i checked i can't find and reference to the number - ticket logged and waiting in suspense, but will be good to find out it this behaviour is also present with your tenants. So imagine the scenario where you need to move the CQ or AA number to a user and you end up in this scenario. And yes i waited 2 days before assigning the number again etc, but no luck.</P>Tue, 11 Jun 2019 18:11:05 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/683970#M32980DanieLategan2019-06-11T18:11:05ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/683971#M32981
<P><LI-USER uid="358397"></LI-USER>&nbsp;I've had to just delete the resource account and re-create it.</P>Tue, 11 Jun 2019 18:15:43 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/683971#M32981SSchumacher_C12019-06-11T18:15:43ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/684001#M32983
Hi <LI-USER uid="342372" login="SSchumacher_C1"></LI-USER> - so have you assigned the number that was assigned to the resource account to a normal teams user - that is where my problem is for inbound calls then as i get not found.Tue, 11 Jun 2019 18:20:16 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/684001#M32983DanieLategan2019-06-11T18:20:16ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/684002#M32984
<P><LI-USER uid="358397"></LI-USER>&nbsp;</P><P>I am able to make and receive calls to a user with an on prem number. CQ calls with an on prem number will connect, but we do not get audio. I have had a ticket open for several weeks. It has been escalated, but it supposedly has been with the product team for two weeks now. They occasionally ask me for more logs, but no results, yet.</P>Tue, 11 Jun 2019 18:21:23 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/684002#M32984John Joseph2019-06-11T18:21:23ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/684005#M32985
<LI-USER uid="72971" login="John Joseph"></LI-USER> - i must say when i tested it was working - i only did the CQ after the tenant was moved onto the next gen platform - i think that happened a few weeks ago. Currently i'm reluctant to test CQ as the number in my case will get stuck in the m365 backend if i want to assign the number to a normal teams user, but i will test the audio at another customer when i have a chance - i recalled having audio i think when calling the CQ number, but i made so many tests lately that i might be wrong, but i will post here my finding when i do test.Tue, 11 Jun 2019 18:26:10 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/684005#M32985DanieLategan2019-06-11T18:26:10ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/684020#M32987
Yes, Yes, and Yes! I am still working with Microsoft, 2 weeks later! Still nothing. They say everything working, that’s rubbish. Another call with Pooja at Microsoft tomorrow :(</img>Tue, 11 Jun 2019 18:50:02 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/684020#M32987Simon-G2019-06-11T18:50:02ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/686851#M33028
<P><LI-USER uid="72971"></LI-USER>&nbsp;- I also have this exact issue (no audio on call queue connect)&nbsp; - using Ribbon SBC.&nbsp; Have had ticket open since last week.&nbsp; The support agent has hinted that there are many cases open relating to direct routing and call queues.&nbsp; I'm attempting to escalate our case - hoping to hear something tomorrow.</P><P>&nbsp;</P><P>Do you also have anonymous caller-id when going through call queue?</P>Wed, 12 Jun 2019 11:56:45 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/686851#M33028GlennL2019-06-12T11:56:45ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/687118#M33034
<P><LI-USER uid="358833"></LI-USER>&nbsp;mine is a Ribbon SBC, as well. I believe caller-Id is working, but it shows the call queue name when it rings. I can test it a little later today.</P><BLOCKQUOTE><HR /><LI-USER uid="358833"></LI-USER>&nbsp;wrote:<BR /><P><LI-USER uid="72971"></LI-USER>&nbsp;- I also have this exact issue (no audio on call queue connect)&nbsp; - using Ribbon SBC.&nbsp; Have had ticket open since last week.&nbsp; The support agent has hinted that there are many cases open relating to direct routing and call queues.&nbsp; I'm attempting to escalate our case - hoping to hear something tomorrow.</P><P>&nbsp;</P><P>Do you also have anonymous caller-id when going through call queue?</P><HR /></BLOCKQUOTE><P>&nbsp;</P>Wed, 12 Jun 2019 13:46:25 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/687118#M33034John Joseph2019-06-12T13:46:25ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/687709#M33051
<P><LI-USER uid="358833"></LI-USER>&nbsp; Caller-ID is working for me. I just tested it. Still no audio. I have had a ticket open with Microsoft since May 17. I received an email yesterday, but he only said they are still working on it.</P>Wed, 12 Jun 2019 16:16:41 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/687709#M33051John Joseph2019-06-12T16:16:41ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/688798#M33100
<P><LI-USER uid="72971"></LI-USER>&nbsp;Hopefully you have this resolved by now; sorry I missed this thread before now. Let me know if not. This should certainly work.&nbsp;</P>Wed, 12 Jun 2019 21:41:05 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/688798#M33100Carolyn Blanding (MS TEAMS)2019-06-12T21:41:05ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/688807#M33101
<BLOCKQUOTE><HR /><HR /></BLOCKQUOTE><P>Hi Carolyn,<BR />It is not resolved, yet. I am still waiting. I do have a ticket open with Microsoft and I have heard from several others that they are having an identical problem. Ribbon support has looked at and blessed my configuration. We have verified that my firewall has all the correct ports open for the entire Azure subnet (52.112.0.0 255.252.0.0). Direct Routing does work for user assigned DIDs, but not for auto attendants and call queues. It connects, but no audio.</P><P>Thanks,</P><P>John</P>Wed, 12 Jun 2019 21:51:32 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/688807#M33101John Joseph2019-06-12T21:51:32ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/688860#M33104
<P><LI-USER uid="72971"></LI-USER>&nbsp;</P>
<P>Please reach out to me directly at cbland@microsoft.com.&nbsp;</P>Wed, 12 Jun 2019 22:26:26 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/688860#M33104Carolyn Blanding (MS TEAMS)2019-06-12T22:26:26ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/689647#M33129
<P>Hi all fellow AA and CQ problem people.<BR />We are yet another company having exactly the same problems with a MS Teams deployment to a customer using Telephony Direct Dial routing via a Ribbon device (SEe lite on VMWare). This deployment includes Yealink T56a Handsets with the Teams firmware installed as well as the Teams desktop app and mobile app. DDI works fine every time for the users however, AA and CQ rings but there is no audio on pickup.<BR />I also note a similar problem as DanieLategan above where an assigned number to an AA is not released when the object is deleted even after 48 hours.<BR />Until these things are working properly, we are advising customers not to adopt Teams as a telephony solution. It seems Teams telephony is still in its infancy and not really fit for purpose yet. I am confident it will be one day though.<BR />Jase.</P>Thu, 13 Jun 2019 09:11:31 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/689647#M33129Jase_012019-06-13T09:11:31ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/689962#M33143
<P><LI-USER uid="341874"></LI-USER>&nbsp;</P>
<P>&nbsp;</P>
<P>Sorry to hear that you have run into these difficulties. Using Direct Routing for AA/CQ calls to Teams endpoints is fully supported and working. Have you opened a case for the no Audio issue as this is not expected. If you want to connect with me directly, please send me a private message and we can exchange contact information.&nbsp;</P>
<P>&nbsp;</P>
<P>Regarding, release of phone numbers, we have shared updated guidance in the docs that numbers should be unassigned before deleting Resource Accounts. Also, please follow this blog where updated troubleshooting information has been shared related to some known issues that we are working to resolved.&nbsp;<A href="https://techcommunity.microsoft.com/t5/Microsoft-Teams-Blog/Auto-Attendant-and-Call-Queues-Service-Update/bc-p/682189/highlight/true#M3275" target="_blank">https://techcommunity.microsoft.com/t5/Microsoft-Teams-Blog/Auto-Attendant-and-Call-Queues-Service-Update/bc-p/682189/highlight/true#M3275</A></P>
<P>&nbsp;</P>Thu, 13 Jun 2019 11:54:37 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/689962#M33143Carolyn Blanding (MS TEAMS)2019-06-13T11:54:37ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/719389#M33907
<P>I am having issues with Ribbon SBC direct routing to an AA which in turns routes to CQ this rings mt teams client but when I try to answer it fails the caller still hears ringing and my client appears to be in a a call although its not but I have to hang up to clear it, has anybody else seen this or know the fix?</P>Tue, 25 Jun 2019 10:56:52 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/719389#M33907Kevin Sanders2019-06-25T10:56:52ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/719399#M33910
<P><LI-USER uid="70184"></LI-USER>&nbsp;Had exactly the same, we are slowly moving away from call queues, and using accounts with a phone system license. It is not going well with call queues, seems to just take an eternity to answer.</P><P>&nbsp;</P><P>&nbsp;</P>Tue, 25 Jun 2019 11:03:25 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/719399#M33910Simon-G2019-06-25T11:03:25ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/719400#M33911
<P><LI-USER uid="70184"></LI-USER>&nbsp;We have seen this only on Polycom VVX phones. For Team clients, we have only seen so far that there is no audio at all after the callee answers.</P><P>&nbsp;</P>Tue, 25 Jun 2019 11:06:09 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/719400#M33911Sascha Stops2019-06-25T11:06:09ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/719401#M33912
<P><LI-USER uid="342606"></LI-USER>&nbsp;the call seems to be coming through to the client but when answered it just sits there hanging almost. im thinking it could be a setting on the SBC as calls to old MS Service numbers seem to work OK</P>Tue, 25 Jun 2019 11:07:13 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/719401#M33912Kevin Sanders2019-06-25T11:07:13ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/719413#M33914
<P><LI-USER uid="341874"></LI-USER>&nbsp;</P><P>&nbsp;</P><P>I am having a similar problem in an Enterprise Voice deployment with Direct Routing and using Yealink T56A and T58A phones. We have the Auto Attendant and Call Queues configured with Direct Routing numbers as well. In this deployment the problem we are having is that after pick up a call from call-queue, it goes first to on hold. Mostly happened if agent picks up the call really quick.</P><P>&nbsp;</P><P>The problem only happens when the calls are answered in the Yealink IP Phones, and it works fine when answering from MS Teams App directly. This seems to be a bug with Yealink IP Phones. For the moment we recorded some sample traces and Yealink Support submitted them to their R&amp;D for review.</P><P>&nbsp;</P><P>Have you tested if the problem in your case also happens only while accepting the call from a Call Queue on the Yealink IP Phone, or if it also happens when taking the call from the Teams desktop app? I am curious about it.</P><P>&nbsp;</P><P>Regards,</P><P>Rogelio</P>Tue, 25 Jun 2019 11:16:20 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/719413#M33914Rogelio González2019-06-25T11:16:20ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/719448#M33916
<P><LI-USER uid="13464"></LI-USER>&nbsp;</P><P>Hi,</P><P>Call Queue and Auto Attendant really do not like the Yealink phones. We have a workaround where we answer the call on the Yealink phone, then hit "hold" and "unhold", the call then connects to the handset. Does this happen with you as well?</P><P>Direct dial to the Yealink handset/user works fine every time, it is only via the CQ or AA that there is a problem. Good luck with yealink support, I didn't get anywhere with them.</P><P>&nbsp;</P>Tue, 25 Jun 2019 11:38:55 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/719448#M33916Jase_012019-06-25T11:38:55ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/719449#M33917
<P><LI-USER uid="70184"></LI-USER>&nbsp;</P>
<P>&nbsp;</P>
<P>Please work with your SBC vendor to review configuration and logs. You are right in your thinking that the work for the transfer is happening on the SBC. For all transfers with Direct Routing we send Refer to the gateway, which means the gateway needs to handle the transfer from that point forward.&nbsp;</P>
<P>&nbsp;</P>
<P>Kind Regards,</P>
<P>Carolyn</P>Tue, 25 Jun 2019 11:44:53 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/719449#M33917Carolyn Blanding (MS TEAMS)2019-06-25T11:44:53ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/719499#M33918
<P><LI-USER uid="341874"></LI-USER>&nbsp;</P><P>&nbsp;</P><P>It is exactly the same with us, and same workaround, too. If we hear anything back from Yealink R&amp;D I will let you know.</P>Tue, 25 Jun 2019 12:33:49 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/719499#M33918Rogelio González2019-06-25T12:33:49ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/743057#M34553
We are experiencing very similar issues. When calling a call queue it plays the music for about 2 - 3 minutes before ringing the phones. When someone picks up the calling party still hears music and nothing call queue member doesn't hear anything and it disconnects.Mon, 08 Jul 2019 17:03:09 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/743057#M34553Ben Lockwood2019-07-08T17:03:09ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/744011#M34578
<P><LI-USER uid="64287"></LI-USER>&nbsp;are the answering from a 3PIP phone, like a Polycom VVX or a soft client (or a Teams native Phone like a Yealink T56). With 3PIP I get what you are experiencing (music on hold). With a soft client I get dead air. I don’t have any of the Yealink phones to test with. Our support ticket is still ongoing, with nothing new to report.</P>Tue, 09 Jul 2019 02:35:00 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/744011#M34578John Joseph2019-07-09T02:35:00ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/744573#M34597
<P><LI-USER uid="72971"></LI-USER>&nbsp;,&nbsp;<LI-USER uid="64287"></LI-USER>&nbsp;, in relation to the Yealink IP Phones problems with AA and CQ, I received the confirmation from Yealink Dev team that this is now a known issue to them, and it has to do with the Teams app on the Android based system, which their phones run on. They are working on a fix, but no ETA yet.</P>Tue, 09 Jul 2019 10:50:23 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/744573#M34597Rogelio González2019-07-09T10:50:23ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/744785#M34600
We are using Polycom VVX phones which are still Skype and music on hold continues to play. On the soft client it answers and immediately disconnects.Tue, 09 Jul 2019 13:01:51 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/744785#M34600Ben Lockwood2019-07-09T13:01:51ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/744820#M34602
<LI-USER uid="72971" login="John Joseph"></LI-USER> &amp; GlennL<BR /><BR />Anyone make any progress with the no audio when using your own numbers via Direct Routing? We are also using Ribbon SWeLite and have faced same issue - i see lots of people on this thread talking about Yealinks but this issue is related to no audio on CQTue, 09 Jul 2019 13:34:23 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/744820#M34602WayneMK2019-07-09T13:34:23ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/753402#M34893
<P><LI-USER uid="373368"></LI-USER>&nbsp;</P>
<P>&nbsp;</P>
<P>A peer shared that Ribbon has a known bug they are working on related to this.&nbsp;</P>Sat, 13 Jul 2019 13:32:44 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/753402#M34893Carolyn Blanding (MS TEAMS)2019-07-13T13:32:44ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/753403#M34894
I have read the full thread and no one says there is an open case wth ribbon<BR /><BR />Sat, 13 Jul 2019 13:36:54 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/753403#M34894WayneMK2019-07-13T13:36:54ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/753412#M34895
<P><LI-USER uid="373368"></LI-USER>&nbsp;</P>
<P>Request sent to peer to contribute here. thanks Wayne.&nbsp;</P>Sat, 13 Jul 2019 13:51:44 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/753412#M34895Carolyn Blanding (MS TEAMS)2019-07-13T13:51:44ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/753419#M34896
<P>&nbsp;</P><P>If your peer has the Ribbon Support case then this will help me as I can communicate with them directly</P>Sat, 13 Jul 2019 13:54:03 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/753419#M34896WayneMK2019-07-13T13:54:03ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/753420#M34897
<P><LI-USER uid="373368"></LI-USER>&nbsp;</P>
<P>&nbsp;</P>
<P>I'm not sure if they personally have the case open or not but was in contact with Ribbon and found out that there is a know issue with fix under testing. The peer is external to my company and another user of Ribbon SweLite.&nbsp;</P>Sat, 13 Jul 2019 13:57:58 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/753420#M34897Carolyn Blanding (MS TEAMS)2019-07-13T13:57:58ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/753421#M34898
<P>if its a 'certified' SBC with you then surely Microsoft should be working Ribbon to resolve compatibility issues?</P>Sat, 13 Jul 2019 13:59:33 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/753421#M34898WayneMK2019-07-13T13:59:33ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/753422#M34899
<P><LI-USER uid="373368"></LI-USER>&nbsp;</P>
<P>Fair point and yes I checked and our internal engineering team is working with Ribbon on the audio issue. Apologies for not diving into this before your comment. I've asked for ticket number. Best Regards.&nbsp;</P>Sat, 13 Jul 2019 14:04:56 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/753422#M34899Carolyn Blanding (MS TEAMS)2019-07-13T14:04:56ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/753424#M34900
<P><LI-USER uid="25085"></LI-USER>&nbsp;</P><P>&nbsp;</P><P>Thanks for clarification - is there anywhere for us to track this issue so we know when resolved/firmware to upgrade SBC with</P><P><BR />Thanks</P>Sat, 13 Jul 2019 14:05:59 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/753424#M34900WayneMK2019-07-13T14:05:59ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/753447#M34901
<P><LI-USER uid="373368"></LI-USER>&nbsp;I have had a ticket open with Microsoft on this issue since mid-may. It has been with the engineering team for most of that time. I did open a ticket with Ribbon briefly, but they only confirmed that my configuration was correct.&nbsp; Carolyn did reach out to me and we did some troubleshooting concurrently, which I believe helped clarify the scope of the problem, as soon after that, the engineering team acknowledged it was a wider spread issue (thank you Carolyn). For the last several weeks, the only feedback I am getting is from my ticket contact (not an engineer) about once a week to acknowledge that they are still working on it. I will post here, as soon as I know anything more. If this is known to be a Ribbon issue now, I will probably reach out to my contacts at Ribbon on Monday (we are a partner), to see if I can get any additional status on the issue.</P>Sat, 13 Jul 2019 15:14:22 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/753447#M34901John Joseph2019-07-13T15:14:22ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/753569#M34903
<P><LI-USER uid="72971"></LI-USER>&nbsp;appreciate the update, please keep us posted on progress with Ribbon.&nbsp; We will also escalate our side as also a partner with them.</P><P><BR /><BR /></P>Sat, 13 Jul 2019 17:40:29 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/753569#M34903WayneMK2019-07-13T17:40:29ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/753722#M34908
<P><LI-USER uid="347880"></LI-USER>&nbsp;what SBC are you using? If SWe Lite see -&nbsp;<A href="https://ucgeek.co/2019/07/microsoft-teams-call-queue-no-audio-with-swe-lite-direct-routing/" target="_blank">https://ucgeek.co/2019/07/microsoft-teams-call-queue-no-audio-with-swe-lite-direct-routing/</A></P>Sat, 13 Jul 2019 23:19:16 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/753722#M34908Andrew Morpeth2019-07-13T23:19:16ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/753725#M34909
<P><LI-USER uid="72971"></LI-USER> A couple of possibilities that might help you if you are a Ribbon SWe Lite customer:</P>
<P>&nbsp;</P>
<P><A href="https://ucgeek.co/2019/07/dont-forget-the-refer-microsoft-teams-direct-routing-with-swe-lite/" target="_blank">https://ucgeek.co/2019/07/dont-forget-the-refer-microsoft-teams-direct-routing-with-swe-lite/</A></P>
<P>&nbsp;</P>
<P><A href="https://ucgeek.co/2019/07/microsoft-teams-call-queue-no-audio-with-swe-lite-direct-routing/" target="_blank">https://ucgeek.co/2019/07/microsoft-teams-call-queue-no-audio-with-swe-lite-direct-routing/</A></P>
<P>&nbsp;</P>Sat, 13 Jul 2019 23:48:53 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/753725#M34909Andrew Morpeth2019-07-13T23:48:53ZRe: Auto Attendant and Call Queues with Direct Routinghttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/753726#M34910
<P><LI-USER uid="358833"></LI-USER>&nbsp;</P>
<P>See&nbsp; this - contact Ribbon for a resolution -&nbsp;<A href="https://ucgeek.co/2019/07/microsoft-teams-call-queue-no-audio-with-swe-lite-direct-routing/" target="_blank">https://ucgeek.co/2019/07/microsoft-teams-call-queue-no-audio-with-swe-lite-direct-routing/</A></P>
<P>&nbsp;</P>Sat, 13 Jul 2019 23:50:29 GMThttps://techcommunity.microsoft.com/t5/microsoft-teams/auto-attendant-and-call-queues-with-direct-routing/m-p/753726#M34910Andrew Morpeth2019-07-13T23:50:29Z