NPR: Quil Lawrence

David Aquila ("Quil") Lawrence is an award-winning correspondent for NPR News, covering the millions of Americans who deployed to Iraq and Afghanistan as they transition to life back at home.

Previously, Lawrence served as NPR's Bureau Chief in Kabul. He joined NPR in 2009 as Baghdad Bureau Chief – capping off ten years of reporting in Iraq and all the bordering countries. That experience made the foundation for his first book Invisible Nation: How the Kurds' Quest for Statehood is Shaping Iraq and the Middle East, published in 2008.

Before coming to NPR, Lawrence was based in Jerusalem, as Middle East correspondent for The World, a BBC/PRI co-production. For the BBC he covered the fall of the Taliban in December 2001 and returned to Afghanistan periodically to report on development, the drug trade and insurgency.

Lawrence began his career as a freelancer for NPR and various newspapers while based in Bogota, Colombia, covering Latin America. Other reporting trips took him to Sudan, Morocco, Cuba, Pakistan and Iran.

A native of Maine, Lawrence studied history at Brandeis University, with concentrations in the Middle East and Latin America. He is fluent in Spanish and conversant in Arabic.

When clinical psychiatrist Cher Morrow-Bradley and other health care providers call the Veterans Choice program, they are greeted with a recorded, 90-second "thank you" from Veterans Affairs Secretary Bob McDonald.

It's not having the intended effect.

"Why don't you make this easier? The process is so cumbersome, and I have to listen to you thanking me for spending all this time and then I get put on hold," says Morrow-Bradley, adding that she hasn't figured out how to skip the message.

In 2009, Emily Vorland went to Iraq with the Army for a year, hoping it would lead to a career in special operations. That dream was derailed not by the enemy, but by a superior officer, who started sexually harassing her.

"I said no and then reported it. And my direct chain of command relieved him of his position. However, it was three months later when the retaliation started," she says.

NPR — together with member stations from across the country — has been reporting on troubles with the Veterans Choice program, a $10 billion plan created by Congress two years ago to squash long wait times veterans were encountering when going to see a doctor. But as we reported in March, this fix needs a fix.

Stacy Bannerman didn't recognize her husband after he returned from his second tour in Iraq.

"The man I had married was not the man that came back from war," she says.

Bannerman's husband, a former National Guardsman, had been in combat and been diagnosed with post-traumatic stress disorder. He behaved in ways she had never expected, and one day, he tried to strangle her.

"I had been with this man for 11 years at that point, and there had never been anything like this before," Bannerman said. "I was so furious and so afraid."

Two years ago Congress created the Veterans Choice Program after scandals revealed that some veterans were waiting months to get essential medical care. The $10 billion program was designed to get veterans care quickly by letting them choose a doctor outside the VA system. Now Congress and the U.S. Department of Veterans Affairs are pushing through new legislation to fix the program.

Midway through Matt Keil's second deployment in Iraq, he came home and married his fiancee, Tracy, in 2007.

He had two weeks R&R; no time for a honeymoon.

Before he went back to war the couple had the sort of conversation unique to newlyweds in the military. "I told her if you get a phone call that I'm injured, I'm probably fine," Matt says. "But if they come to the apartment or to your work in person, then I'm dead."

At the county court in Waukesha, Wis., in September, Iraq veteran David Carlson sat before a judge hoping he hadn't run out of second chances.

The judge read out his record: drugs, drunken driving, stealing booze while on parole, battery while in prison. Then the judge listed an almost equal number of previous opportunities he'd had at treatment or early release.

Carlson faced as much as six more years on lockdown — or the judge could give him time served and release him to a veterans treatment program instead.

In 2009, then-Veterans Affairs Secretary Eric Shinseki declared that all homeless veterans would have housing by year's end. New Orleans has made huge strides towards ending veteran homelessness in the city. (This story first aired on August 4, 2015 on All Things Considered.)

This is a tale of two cities. In New Orleans, there are signs of hope that veteran homelessness can be solved. But Los Angeles presents a very different picture.

Under the deafening highway noise of the Pontchartrain Expressway in central city New Orleans, Ronald Engberson, 54, beds down for the night. Engberson got out of the Marines in 1979, plagued even back then by problems with drugs and alcohol. He says that's mostly the reason he's been homeless the past 10 years.

President Obama and Veterans Affairs Secretary Robert McDonald visit the veterans hospital in Phoenix Friday to announce a new outside advisory committee to help the VA with customer service. A scandal last year at the Phoenix facility led to revelations of long wait times for veterans throughout the VA medical system.

Ask Americans if someone in their family served in the military, and the answer is probably no. After all, fewer than 1 percent of Americans serve these days.

But ask if one of their grandfathers served, and you'll likely get a different answer. Between World War II and the wars in Korea and Vietnam, millions of men were drafted into service — and both men and women volunteered.

NPR — along with seven public radio stations around the country — is chronicling the lives of America's troops where they live. We're calling the project "Back at Base."This is the first of a three-part series about veteran benefits (Part 2 / Part 3).

Basetrack began as a place for embedded journalists to post photos. Later it became a social media site where families could keep up with their troops in Afghanistan. Now it has transformed again, into a new way for the most recent generation of veterans to tell the story of their service and survival.