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A product that typically provides a single use or period of use and is destroyed or dissapears as the consumer enjoys the product
Examples: food, cell phone montly service minutes, electricity, and gasoline

durable product

A product that lasts for a long peirod of time and continues to be available to the consumer for more than a single use.
Examples: cars, washing machines, computers, cell phone

warranty

A guarantee that a product is in good working order and will give good service for a reasonable amount of time.

government agency

An organization that operates as part of the state or federal government

merchant services

Any helps provided to consumers by companies/stores/businesses

consumer affairs department

A department of a business that communicates with customers about their rights and needs as consumers

consumer advocate

A person or ogranization that works on behalf of consumers’ interests and rights

Better Business Bureau (BBB)

A nonprofit organization sponsored by private businesses that attempts to settle consumer complaints against local businesses

consumer action panel

A group formed by a trade association to address consumer complaints

right to be safe

Being entitled to protection against potentially harmful goods and services

right to be informed

Being entitled to information about a seller’s reputation, product and service performance, quality, and price

right to choose products and services

Having the opportunity to select goods, services, and places to shop

competition

A situation in which the same or similar goods and services are offered by more than one seller.

right to be heard

Having opportunities to make known likes, dislikes, and problems with products and services

right to redress

Being entitled to a fair and quick remedy to a wrong or loss

right to consumer education

Being entitled to training to gain knowledge and skills as consumers

right to service

Being entitled to convenience, courtesy, and responsiveness

right to a healthy environment

Being able to live in a safe, non-threatening environment

to use products safely

Read and follow manufacturers’ directions for using a product

to find and use information

Find materials to compare sellers and products/services to be purchased

to choose purchases carefully

Make purchases from companies with reliable products and ethical business practices

To speak up

Let companies know when product/services are defective or below standards

to seek redress

Pursue remedies whenever products/services do not meet expectations

to learn

Learn skills that prepare one to be confident, informed consumer

to reward good service

Use your buying power o support reliable sellers and services provider

To promote a healthy caring relationship with the enviroment

consider the effect on the environment of consumer practices, and support companies that consider the environment as well