Unified Helpdesk Communications for eCommerce Businesses

Deliver Awesome Customer Support

Discover the BeezDesk difference

multi-channel support your customers will love, tailored for ecommerce

For businesses that sell online, customers will have questions and need support - no matter what your product is. Fix issues before they become bigger problems and worse yet, before they become costly refunds. Protect your business reputation, so your customers will recommend you again.

Use the slider to see what difference BeezDesk will make for your customer service

Common Setup: Many unconnected Apps
With the number of channels added the confusion will increase, leading to frustrations, waisting time and finally to a weak support experience for your customers.

Now try to imagine more Stores and Sites are added and the support team growths...

To match the expectations of their visitors and customers Storeowners add more and more communication channels over time like Chat, Facebook, Forms etc. Each channel has its own - typically - webbased application with a dedicated login.

Typical Scenarios

Did someone already reply on that email that was sent to me on CC?

And what was agreed on the chat the customer refers to?

Why did I just spent 5minutes to find that order status information?

Oops - no one replied to the Facebook comment since 2 days

I would like to insert a Product with Link into the reply, but it is too much effort

Around 5% of our customer inquiries are not replied, because they got somewhere lost

I need to wait until Mary is back from holiday to see what she agreed with the customer

The better solution: Unified Customer Support with BeezDesk
BeezDesk can help you to streamline your customer support enabling you to deliver great customer service with low efforts.

Using BeezDesk customer support typically can work 5-10 times faster and deliver best possible customer support - even for multiple Shops and websites connected

BeezDesk supports basically all modern customer support channels like Email, Chat, FaceBook, Webforms, Forums etc. integrated into a unified support system. Thanks to the tight integration with supported store systems, all customer information is connected into BeezDesk. Using departments, filters, tag, SLA-rules you can finally help you customer support team to work more efficiently and enable them to delivery great customer support.

Typical Scenarios

Customer asks for status of his order? One click and I can open the order page in the store system

While chatting I can see the order history of my customer and can even recommend our latest new product use the product assistant

Mary is on holiday? No problem, I can see what she agreed with the customer

Feature Rich

all-in-one customer service software

Universal Inbox

Collect content from multiple communication channels in one place with the universal inbox. Email, chat, social media, web posts, can all be streamlined and managed from one location.

Ticketing

A unique "ticket" is created when there is any communication between a customer and your business. The ticket contains a complete history of the communication originating from any channel.

Departments

Assign tickets to departments or individuals. Using rules you can automatically transfer tickets to the appropriate team or individual. Think of Departments as containers for grouping certain types of communications or requests. This allows you to prioritise and structure the activities that are important for your business.

Rules

Rules allow you to automate actions that manage the lifecycle of a ticket from creation to closure. You can assign a ticket to a specific individual or department, and trigger events such as status and ownership changes as tickets move through a series of stages or time-based events.

Real-time chat

Engage with your customers and answer customer inquiries in real-time as they interact with your store. The live chat capability allows you to answer questions about product immediately and help customers make purchase decisions.

Analytics & Reporting

Get an overview of your customer support. See who is interacting with your company and monitor the service they're receiving. Get a complete overview of ticket status. see how many new, open and resolved tickets are in your departments or assigned to individuals. See usage, statistics, evaluate performance reports, and learn from customer satisfaction ratings.