Oops. The blog post you're looking for can not be found

We are sorry about that. But we have much more to offer. Newer stuff!

For starters:

What customers actually care about

There is a fundamental misunderstanding taking place right now in the customer experience field. Companies of virtually all sizes and industries are ignoring a growing body of scientific evidence showing what customers actually care about.

B2B customer expericence

B2C multichannel ecommerce retailers such as Amazon, eBay and John Lewis often make headlines with their extraordinary online growth figures, yet little attention is paid to B2B companies operating online and even less on B2B customer experience.