Whether it’s providing HCPs with medical information or assisting patients through their treatment journey, the role of customer-facing teams has never been so important. CBI’s 18th Annual Bio/Pharma Contact Centers conference is the bio/pharmaceutical industry’s must-attend event for those responsible for medical communications, medical information, customer relations and contact center management.

Learn best practices and strategies for managing a diverse set of contact center responsibilities while navigating an evolving life sciences landscape and increasing customer expectations. The 2019 program focuses on optimizing customer experience within contact centers, strategies for improving information access across contact channels and technologies for streamlining processes and enhancing customer engagement.