Survey: E-Business By the Numbers

11/29/1999

MIDRANGE SYSTEMS

E-Business

Reader Information

On September 22, 1999, surveys were mailed to 2,000 subscribers of MIDRANGE Systems with management titles. The tabulated survey results are contained in this report. 107 surveys were returned; a 5 percent response rate.

1. What is the status of e-business in your organization? (107 Responses)

24% We are considering doing e-business

33% We are in the process of implementing an e-business solution

10% We have completed implementation of an e-business solution

33% We aren't considering e-business

2. How much money do you plan to invest in the next 12 months towards your organization's e-business efforts? (50 Responses)Average: $128,430.003. Which levels of your organization are involved in setting e-business strategies? Please rank in order of importance, 1,2 or 3, with 1 being most important.(50 Responses)

Category

1

2

3

General Management

63%

20%

16%

IT Management

34%

56%

10%

IT Staff

16%

15%

69%

4. What is the extent of your e-business solution? Please check all that apply. (72 Responses)

82% Corporate Web site

64% E-commerce - online transactions

56% Catalog of product offerings

42% Online customer support

18% To identify customer preferences and buying patterns

5. In developing your e-business solution, did you: (66 Responses)

24% Use in-house resources only

&nbsp 8% Hire an outside consultant

68% Use a combination of in-house resources and consultants

6. In terms of the tools used to develop your e-business solution, did you use: (60 Responses)

63% A combination of custom programming and commercially-available software

18% Custom programming only

13% Commercially available e-business software only

&nbsp5% A complete turnkey solution

7. With regard to your e-business solution, how would you describe the success of the implementation? (47 Responses)

72% The solution was satisfactory

17% The solution exceeded our expectations

11% The solution failed to meet our requirements

8. How long did your e-business solution take to implement? (33 Responses)Average: One Year & Eight Months9. How much did you spend to develop your e-business solution? (37 Responses)Average: $130,135.1410. Was the project: (42 Responses)

67% At or close to budget

21% Over budget

12% Under budget

11. In terms of the your e-business solution, what kind of return on investment would you estimate that you've been able to achieve? (42 Responses)

17% At least 10 percent

21% At least 30 percent

10% At least 50 percent

19% Greater than 50 percent

33% None

12. Overall, how would you rate your level of satisfaction with your e-business solution? (47 Responses)