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White Papers

Boston Retail Partners’ 2014 Annual Supply Chain Benchmark Survey

Jagged Peak is a proud sponsor of BRP’s 2014 Supply Chain Benchmark Survey, which examines the impact of technology on the supply chain and explores how retailers are using new tools and technologies to respond to the consumers’ unified commerce expectations and deliver real-time retail.

How The OMS Is Brains Behind Omnichannel Retailing

This new FitForCommerce white paper details the key retailer findings and provides recommendations for building the infrastructure needed for successful omnichannel retailing―starting with a solid back-end foundation.

Optimizing the User Experience

This white paper discusses the core eCommerce UX best practices for product search, online help and checkout, and aligns those with the EDGE™ platform's capabilities.

Jagged Peak developed ACES (Achieving Customer Experience Superiority), an innovative measurement model that establishes the industry's first link between customer experience and order fulfillment. This white paper demonstrates how ACES is utilized to quantify your strategies for achieving customer experience superiority and measure progress against your goals.

Opportunity Lost - A Frank Discussion About Why Today's Order Management Systems Prevent Sales and Marketing Executives From Delivering on Their Vision

The customer experience is increasingly important as a competitive weapon. The purpose of this white paper is to provide non-technical sales and marketing execs with the insight they need to understand how great order management can also help deliver exceptional customer experiences and arm them with facts they need to enter a solution-oriented discussion with their IT leadership counterpart.

The Elephant in the Room- How Order Management Shortfalls Undermine IT Success – and How CIOs Can Beat the Problem Once and for All

This white paper addresses the issues caused by poor order management systems that are stunting revenue growth and damaging customer satisfaction and uncovers how CIOs can combat the problem with technology foundations that propel success without compromising their current ERP.

The State of the Art in Fulfillment System Technology

This is an insightful and comprehensive walk through history - as well as a current analysis of best practices for Direct Commerce Order Management and Fulfillment Solutions. Software, services, pricing options, and platforms are explored.

Developing a Successful Sales Incentive Program in Luxury Goods and Services

This paper explores what a successful sales incentive program looks like through the consumers' eyes, the costs organizations incur by maintaining the status quo, and the key steps organizations need to consider as they consider developing a successful sales-incentive program.

Implementing a Successful Sales Incentive Program

There are various deliberate steps that must be taken that are consistent contributors to the success of a sales-incentive program in value-driven markets. This paper explores Jagged Peak's success in implementing these steps to contribute to their clients' successful sales-incentive program.