General questions:

Q1: Besides DVD disc, can I load image file(ISO) and DVD Folder into the program? And how can I do that?

A: Beside the button "Open DVD", you can find certain sub-items. You can get the IFO file or DVD Folder loaded by the items offered there, Open DVD Folder and Open IFO File. Or you can find those things in the File menu, too.

Q2: How can I get the chapters of my DVD displayed in the list after loading DVD?

A: In the "Edit" menu, there is an item called "Show Chapters". All the chapters on your DVD, under each title, will be displayed in the program list after you click it.

Q3: Where are the other settings like Frame Rate and Sample Rate appeared on the right of the main interface in the previous versions?

A: On the top right, beside the words "Profile Settings", there is a button called "Show Advanced Settings". An extended panel will show other settings after you click it. You can set the audio Bit Rate and Sample Rate, as well as other items there.

Q4: How can I modify the settings on the right panel of the interface for my conversion job?

A: Before you modify anything, you must highlight the item of your DVD, chapter or title which you want to rip in the program. Besides the values we have offered, you can simply enter a number you want for the conversion for most output formats, such as audio bit rate, sample rate. But sometimes, it would be limited by the output format as well as some other conditions.

Q5: How can I select the wanted audio track to output?

A: In the "Audio" box, all the audio tracks can be found. Please select the one you want before you start ripping. It is on the top of the loading list.

Q6: Can I save the profile with the modified settings as a new one for further use?

A: It can be done by the "Save As" button. After you finish the modifications, please click this button and finish other jobs following instructions. After the profile is created, you can delete or re-name it as you like.

Q7: Is it possible to get a clip/segment of my DVD converted?

A: Yes. You need set "Start Time" and "Duration" to get the clip you want. It is on the Advanced Setting panel. First of all, you should highlight the tile of your DVD, which includes the main episodes of the movie. And then enter correct values for "Start Time" and "Duration", which can be found on the right. Panel of the interface For example, if you want a 3-minute-clip from the 10 minutes of the whole movie, please enter "00:00:00" for "Start Time" and "00:03:00" for duration.

Q8: How to raise/lower the output file's volume after my DVD is ripped?

A: Please open "Tools-Preference", in the "DVD (Global)" card, you will find the option for "Volume". The default value is 3. You can enter a smaller or larger number for it. If you can not be sure what a proper number is, our software can help you detect it. Please click the "Normalize" button on its right. Our software will then begin to test the volume value of your DVD. The longer you wait the more accurate number you will get. During the detecting process, you can get the number that our software gets saved automatically by clicking "Save and Close".

Q9: How to get my output files directly in the output folder I set?

A: If you do not like it, please open "Settings-Preference". In the "General" card, please cancel the options for "Create chapter folder in the output folder" and "Create album folder in the output folder". After that, you will be able to find the output files directly in the output folder.

Q10: How to avoid the short breaks during the output audio playback?

A: Maybe you have set a smaller value for audio bit rate, which is also on the Advanced Setting panel. Please try a larger one for it. Generally speaking, the default value we offered can assure a good result. And also, is it possible to select another audio track for the conversion job?

Q11: How to rip my DVD into one file?

A: After your DVD is loaded into the program, please highlight the title of your DVD which contains the main episodes of the movie and then run "File-Rip Selected" to get it ripped. If you did not change "Split" option whose "Infinite" is the default option, you should be able to get one single file for the entire DVD.

Q12: Is it possible to use the title I want for the output files directly?

A: On the right, there is a box called "Name". What you entered in that box before the conversion will be the title for the output files.

Q13: What does "Add Profiles" do?

A: It is a new function added in the Version 5. If you want to get same source, title or chapter, converted into different target things, with different formats or different configurations, this function will help you. It will be active after you highlight the loading title or chapter, which you want to convert. After clicking it, the title or chapter that you chose will be duplicated so that you can set different settings for each of them.

Q14: How can I know the most proper values for video and audio bit rate within the output size I expected?

A: We have a small tool in the "Tools" menu, Bit Rate Calculator. By this tool, you will get the proper settings for video and audio Bit Rate respective abiding by the output size you entered there. Once again, you must highlight the title or chapter that you want to convert first. What you decide there will be the settings for the items on the right automatically after you confirm them.

Q15: Which output format is the best to get the smaller size with better quality if I want to backup my DVD on my PC?

A: Generally speaking, we recommend AVI output by our program. The default codec for AVI in our program is DivX, which can provide better quality as well as smaller output size. If you just want to backup your DVD on your hard drive, you'd better select AVI.

Q16: Windows Media Player only plays audio when I playback the output AVI file and shows I need to download certain codec. Why?

A: The default codec for AVI output in our program is DivX. If you do not have this codec installed on your PC, you will not be able to play the file. Please download DivX codec from www.divx.com for free. After the installation, Windows Media Player will be able to play AVI files produced by our program.