Editorial Complaints Policy

OmniaScience is committed to provide a quality service, and to work in an open and accountable way that builds the trust and respect of all our stakeholders. One of the ways in which we can continue to improve our service is by responding positively to complaints, and by putting mistakes right.

Therefore we aim to ensure that we treat a complaint as a clear expression of dissatisfaction with our service which calls for an immediate response. We also want to ensure that we deal with it promptly, politely and, when appropriate, confidentially, and that we respond in the right way (with an explanation, or an apology where we have got things wrong, or information on any action taken). OmniaScience learns from complaints and uses them to improve its service.

So that, the formal complaints procedure is intended to ensure that all complaints are handled fairly, consistently and wherever possible resolved to the complainant’s satisfaction. This procedure is reviewed annually.

This procedure applies to complaints about the policies, procedures, or actions of the OmniaScience journal’s editorial staff. We welcome complaints as they provide an opportunity for improvement, and we aim to respond quickly, courteously, and constructively. Please write your complaint with journal title, volume number, issue number, paper ID and title and page number.

The Managing Editor and staff of OmniaScience journals will make every endeavour to put matters right as soon as possible in the most appropriate way, offering right of reply where necessary. As far as possible, we will investigate complaints in a blame-free manner, looking to see how systems can be improved to prevent mistakes occurring. Investigation may include a request that the parties involved substantiate their claims.

OmniaScience complaints policy includes:

- Authorship complaints

- Plagiarism complaints

- Multiple, duplicate, concurrent publication/Simultaneous submission

- Research results misappropriation

- Allegations of research errors and fraud

- Research standards violations

- Undisclosed conflicts of interest

- Reviewer bias or competitive harmful acts by reviewers

Policy for Handling Complaints

A decision not to remove material should represent the Journal’s belief that the complaint is without sufficient foundation, or if well‐founded, that a legal defense or exemption may apply, such as fair use in the case of copyright infringement or truthfulness of a statement in the case of libel. Journal should document its investigation and decision.

We strive to ensure that all of OmniaScience Journals are of the highest quality and are free from errors. However, we accept that occasionally mistakes might happen.

Except in exceptional circumstances, every attempt will be made to ensure that both the complainant and OmniaScience maintain confidentiality. However the circumstances giving rise to the complaint may be such that it may not be possible to maintain confidentiality (with each complaint judged on its own merit). Should this be the case, the situation will be explained to the complainant.