Negativ:
Endless waiting and lost luggage.
Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I actually think most of this is poor ground handling In Helsinki.

HEL

JFK

Hervorragend 9,6

Positiv:
everything was good

Negativ:
Needed a bit more food :)

LED

HEL

Hervorragend 10,0

Positiv:
everything

HEL

ORD

Hervorragend 8,6

Positiv:
The crew is excellent. Very friendly, professional, and helpful. Both on board and at the desk inside the airport. They listen to your needs and respond the best they can. Seats are comfortable enough for Economy. Good selection of movies to watch. The flight was on time and arrived even a little earlier than expected.

Negativ:
The food was filling, but not particularly tasty. For those seated toward the back, there was no choice. Although maybe there was no choice to begin with. Normally, on international flights, for the first (bigger) meal at least, you are given two choices, such as meat or vegetarian, beef or chicken. The food itself wasn't great. The salad was below average on both flight, from and to Chicago. So was the desert. Drinks are offered once with each meal in very small glasses. Although there is a bottle of water from the start.

Negativ:
There was no entertainment system, it was a short flight anyway

MAD

BCN

Hervorragend 10,0

Positiv:
The plane its so big and we arrived in barcelona on time its my second time.

MAD

MIA

Okay 4,3

Negativ:
The hidden baggage fees was a surprise when checking in. I have never not been allowed one check in bag for an flight from Europe to the US. The crew did what was needed but made you feel like they were doing you a favour by showing up for work. Other airlines such as emirates, ethiad, virgin Australia all make a person feel welcome with great attention to detail international flight from Europe to the US. I will never fly air Europa again as I feel they are dishonest.
The charge for the headphones is ridiculous when the entertainment is limited (most tv series will have one episode and the shows are old)
The food was sub par. The sandwich with one sliver of ham was pathetic and the main meal was lacking with only chicken and rice, a small desert, no fruit/ salad and or crackers with cheese which is the norm on international flights.

MAD

BOG

Hervorragend 8,0

Negativ:
Food

AGP

MAD

Mäßig 3,6

Positiv:
Crew was quite polite and sympatic

Negativ:
The aircrafts is very old and small for all the passengers they put inside, and the food is really bad in quality and taste.

Positiv:
The crew, the seats, the food, the overall experiencience were amazing

Negativ:
Better headphones

LAS

LHR

Mäßig 2,3

Positiv:
Nothing.

Negativ:
Ordered special meal, did not get it so did not eat. Cabin crew unfriendly. Old aircraft so could not hear the announcements. Screen did not work. Bags took ages to come out despite being priority. BA has definitely gone downhill.

LGW

BCN

Okay 5,5

Positiv:
The flight was not busy.

Negativ:
Seat, Legroom.

DEN

LHR

Hervorragend 9,0

Negativ:
Took a very long time to empty the plane via staircases. For a 747, I expected a jetway at Heathrow.

Negativ:
our flight attendants were mostly absent -- the other side of the aisle had much more attentive attendants

FLL

YUL

Hervorragend 10,0

Positiv:
Crew was friendly and polite

YUL

PVR

Gut 6,6

Negativ:
They didn’t put enough fuel in the tank and the pilot only noticed when we were next in line to take-off so that led to a 30 minute delay. Some terrible seat designer put the call button and light control on the armrest exactly where your elbow rests so every few seconds you would here a call bell.

YYZ

YVR

Hervorragend 8,0

Positiv:
Crew was friendly and boarding was fast and easy.

Negativ:
My luggage did not arrive with me.

BOS

YYZ

Mäßig 2,0

Positiv:
I was only a few minutes late and was not allowed to check in my bag or to board the flight.

Negativ:
There wasn't enough seating at the gate, people (the elderly included) had to sit on the floor or stand for quite some time as boarding started well after the gate closing time printed on the boarding pass.

LHR

DUS

Hervorragend 8,5

Positiv:
No frills but no dramas either. All efficient and friendly. Helped that there were many empty seats

Negativ:
I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib

LHR

AMS

Okay 5,2

Positiv:
The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)

Negativ:
A lot of delays, on both flights. We spent twice as much time waiting than flying.

LBA

AMS

Hervorragend 10,0

Negativ:
Long haul flight made pleasant by KLM

LHR

AMS

Hervorragend 8,0

Positiv:
Crew was nice and efficient

Negativ:
Economy seats don’t recline enough.

AMS

GVA

Gut 6,0

Positiv:
Everything was good except for the entertainment consul for one of our seats.

Negativ:
One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking.

Negativ:
We were traveling with my 94-year-old grandfather who needed wheelchair assistance. And it took the 4th person I asked to get any assistance. The very first Alitalia person I tried to speak to was the very worst. Though her job was to check people in, she said she couldn't help me and to go to another counter. When I asked if she could please at least make a call to get a wheelchair (my grandfather was at the airport entry and couldn't walk) she made a terrible face, threw the papers on her desk around and said I had to go to another counter. When I went to the counter she pointed at, I was told again I would have to go to another counter. No offense to dog owners, but the animals that were traveling received better assistance.

Negativ:
Not only the first flight got delayed for over 2 hours.
I had to re-book the second - connecting - flight because of that.
Now it made my layover instead of 1 h 45 m - 5 hours!
Then the second flight got delayed!! So instead of 5 hours layover it was over 7 hours!!!
Very inconvenient and upsetting experience.
The only reason I booked these particular flights is because they were advertized as "the shortest trip" time on your website...

Negativ:
My checked luggage for which i paid an extra $100 has been damaged to a point where 2 out of the 4 weels are about to fall.
I don't know in which of the two flights it happened since my luggage was transfered during the layover.

AGP

CDG

Okay 5,0

Negativ:
Don’t sit on the isles seat. I kept getting bumped by the staff with no apology. One male flight attendant kept bumping my arm just about every time he passed by. Made no attempt to avoid my arm or shoulder. I got pretty pissed by the third bump.

MAD

MIA

Mäßig 3,6

Negativ:
There were no healthy options available to eat on this flight.

Negativ:
The food wasn’t good and it would be great if they had pasta or some vegetarian option.

BUD

HEL

Hervorragend 8,0

Positiv:
The staff was great, helpful and polite. Seating was fantastic, exit row with our children together in front of us.

Negativ:
We already had printed out tickets but it took over an hour and twenty minutes to check out bag. Additionally the flights departure was delayed by 25 minutes.

HEL

JFK

Okay 5,3

Negativ:
Boarding began 25 min after the indicated time. Huge crowd of people (big Airbus 330) was standing in the corridor in some kind of disorganized manner. Priority entrance was open, but then another 20-25 min in the closed waiting area, some kind of hoarder. Only then the mixture of all passengers was let through the sleeve to the plane. Why bother about Priority? Plane arrive in NYC 35 min late. Many transit passengers worried about their connecting flights.

HKG

HEL

Mäßig 3,0

Negativ:
2 н in plane, then tecnicans search and fix problems

LHR

HEL

Hervorragend 10,0

Positiv:
It was on one of their newer planes which meant that we had decent comfort and entertainment!

Negativ:
The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that.

Negativ:
Boarding was approximately 40 minutes late. Food wasn't that good. For breakfast it appeared the crew was running late because the plane was to land within the hour. The crew were passimg the meal quickly and didn't pick up mine or some of the passengers garbage telling us to leave it in front of the seat.

MIA

MAD

Okay 4,0

Positiv:
When i buy ticket, you dont said that until i check in, never go to buy ticket with you any more

DUS

MAD

Gut 7,6

Positiv:
The crew and service, the overall flight was good.

Negativ:
The waiting time, boarding,

AMS

MAD

Okay 4,0

Negativ:
They didn’t even give water without charging for it. Water is a basic need
The hidden baggage fees. I was informed at checkin that I wasn’t allowed a checked bag from Amsterdam via Madrid to Miami. It is the first time I have ever flown internationally where you don’t get 1 bag at least to check in. The. The fee was €150 one way to check a bag. I feel that the airport should have disclosed more clearly that the fair did not include luggage. I can understand for some short haul flights people can choose to take luggage but international long haul is just heap and dishonest

Positiv:
well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort

Negativ:
boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -

AMS

ACC

Hervorragend 10,0

Positiv:
super

Negativ:
alles gut

HEL

AMS

Hervorragend 9,2

Positiv:
Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport

Negativ:
No downsides at all

TPE

AMS

Hervorragend 8,3

Negativ:
Larger meals.

EDI

AMS

Hervorragend 8,0

Positiv:
Crew were friendly and helpful. Moved me up front in the plane so I could make my connection.

Negativ:
Not having to walk outside in Edinbur4gh to board the flight.

Positiv:
Crew was very attentive, information from the cockpit was enough to let us know but not disruptive

Negativ:
Boarding was one long line that other passengers in the airport had to walk through. This was difficult for passengers with kids and those with needed special accommodations Ike wheelchairs, canes etc