Online Tools and Resources

The IRS issues more than 9 out of 10 refunds in less than 21 days. Choosing e-file and direct deposit remains the fastest and safest way to file an accurate income tax return and receive a refund. Mailed returns (individuals or business) will generally be processed within 4 - 6 weeks.

Telephone and Local Assistance

Prepare for your call

We care about protecting your identity. Our call center professionals take great care to make certain that they only discuss your personal information with you or someone you authorize to speak on your behalf. To ensure that you do not have to call back, please have the following documents ready.

If you’re calling about your own account:

Before you call, make sure you know or have the following information handy:

Social Security cards and birth dates for those who were on the return you are calling about

IRS phone numbers

Customer service representatives are available Monday through Friday, 7 a.m. to 7 p.m. local time, unless otherwise noted. Residents of Alaska and Hawaii should follow Pacific time. Puerto Rico phone lines are open 8 a.m. to 8 p.m. local time.

Call Wait Times

Filing Season

(January - April)

Telephone service wait times can average 15 minutes. Some telephone service lines may have longer wait times.

Telephone service wait times are higher on Monday and Tuesday, during Presidents Day weekend and around the April tax filing deadline.

Post-Filing Season

(May - December)

Telephone service wait times can average 27 minutes. Some telephone service lines may have longer wait times.

Telephone service wait times are generally higher on Monday and Tuesday.

Individuals
800-829-1040

Businesses
800-829-4933

TTY/TDD forpeople with hearing impairments
800-829-4059

Individuals who are deaf or hard of hearing may use their choice of federal or state relay service (through videophone, AIM, computer, Captioned Telephone (Captel), or TTY) to call any of our other published numbers.