Help

Frequently Asked Questions

When will an item be back in stock?

Please check the “notify me” box on the item you are interested in and we will email you a notification when it becomes available next.

Can I cancel my order?

Yes, you can cancel your order provided that the order has not already shipped. Please contact customer service by calling 760-724-7225 or emailing orders@mypillowpets.com. Please include your order number in the subject line.

When will my order ship?

Orders typically ship within 1-2 business days. Please allow an extra day for customized items.

Will I receive tracking information after my orders ships?

Yes, you will receive an email from FedEx with the tracking number which will provide an estimated day of delivery when you click through to the FedEx website. If you do not receive this email right away please check your spam mailbox as this happens often. If you did not receive the tracking email, please contact customer service at orders@mypillowpets.com. They will be more than happy to assist you in providing your tracking information.

How long after I order will I receive my package?

Items may take up to 3 days to process depending on personalization as well as the day and time your order was placed. Items are delivered within 2-15 business days based on the shipping selection you chose. Ground takes 7 – 10 business days on top of the processing, whereas expedited takes anywhere from 1 to 4 business days.

The billing address fields need the permanent address that is associated with the credit card. The credit card number needs to be entered without spaces. Expiration date needs to be 2 digits for the month and 2 digits for the year such as 01/14. If you are still having trouble please contact customer service by calling 760-724-7225 or emailing orders@mypillowpets.com.

My order won’t go through?

Please check that the address you are inputting matches the address associated with your credit card. Please look for additional information alerts at the top of the checkout page. If you continue to have trouble checking out please contact customer service by calling 760-724-7225 or emailing orders@mypillowpets.com.

How do I return an item?

For a full refund, minus shipping, the item must be returned with the original tags still attached and in its original packaging.

Please send all return items back to:

CJ Products/Pillow Pets4087 Corte Del Nogal Oceanside, Ca. 92056

Please include a note with your order number and the reason for return. Refunds are usually issued within 24-72 hours of receipt of the return package.

Do you provide International Shipping?

We currently only ship within the United States.

What forms of payment do you accept?

We accept only United States based credit and debit cards, and Pay Pal. We do not accept credit card gift cards, such as Visa Gift Card.

What is the best way to wash my Pillow Pet?

Place the pillow in a white pillow case, tie off the ends, and wash in cold water on gentle cycle with mild detergent. Air dry. DO NOT wash battery operated Pillow Pets products in your washing machine including but not limited to GlowPets and Sleeptime Lites. Only surface wash the battery-operated products. Refer to tag for exact instructions.