Key Performance Indicator Standards - Taxi Industry

Key
Performance Indicator (KPI) standards have been established to monitor the
quality of service standards and vehicle availability across the NT. These new
KPI standards were established through a working group formed as part of the Commercial
Passenger Vehicle (CPV) Industry Reform process. The working group had taxi
industry representatives from the Taxi Council of the NT, operators, drivers
and networks.

KPIs will
address the quality of service standards which include such things as the time
it takes to successfully dispatch the booked job and the waiting times for
passengers.

Data
collected will assist in ensuring the CPV industry provides best practice
service to customers. Services will include:

providing a high service standard to the travelling public;

monitoring safety of passengers and drivers;

reporting and resolving complaints; and

keeping good management records.

The
Department of Transport will monitor compliance requirements and ensure the
industry is meeting the KPIs in relation to service standards and availability.