3,435+ Director Of Professional Services Resume Examples

As the Director of Professional Services, I worked directly with the Cxo Team and owners to develop and re-create the following customer facing departments and services: Canon Production Print, OCE Large Format Printing, Managed Print Services which includes PaperCut, Document Management & Capture and all Canon and Kyocera manufacture integrated scanning and workflow solutions. This includes the management of business plans, revenue targets, strategic vendor engagements, staffing, quality and execution, client satisfaction and relationship management. The team of Pre-Sale and Post Sale solution engineers delivered 3rd party software solutions and manufacture-based hardware solutions, workflow, scanning and document management solutions to over 14,000 customers.
• Developed weekly and monthly schedules to coach, train and mentor various positions within the organization.
• Continually educated over 90 sales professionals in 4 states, across 4 sales branch offices on a monthly, weekly and daily basis.
• Pipeline Management- Builds, monitors and creates sales pipelines for near and long-term opportunities reported directly to CEO of the company and branch managers.
• Enhancing client's business processes by leveraging the proper balance of technology.

• Provide clinical expertise to 6 branches in the Carolinas
• Responsible for oversight of clinical documentation of all disciplines in accordance with DHEC/AHEC regulations.
• Provide training to all new and current employees.
• Hiring of all new employees.
• Provide disciplinary action as needed.
• Responsible for quality measures/outcomes of each branch.
• Make supervisory home visits and routine visits as needed to ensure compliance
• Lead and mentor new employees
• Improved our outcomes for 2 straight years

Responsible for establishing the Professional Services division of the company focusing on the successful completion of each project, ensuring each project is completed within budget and timeline parameters.
Achievements and Responsibilities include:
• Provided Technical support for sales team to develop Pricing models, SOW and MOP Development, Responded to RFIs, RFQs, and worked with management closely on contract negotiations. Resulted in Project award for Tower Replacement valued at 5 Million USD for Network restoration of hurricane affected markets to remove, re-design and build 27 damaged and destroyed towers in Dominica, Anguilla and Tortola in under 7 months.
• Program and Project Management for T-Mobile L600/190/2100 upgrades, AT&T/First Net Project/PIM Hygiene and Mitigation, Sprint 2.5 GHz Site Upgrades, Sprint Break/Fix and Antenna/RRU upgrade/Replacement projects (Nokia/Ericsson). Resulted in additional market awards in Texas, Oklahoma, and Arkansas.
• Safety and Quality Assurance - Developed Company Safety Manual and documentation required to perform Projects safely with a high level of quality through Training and Education of crews, Project Managers and Construction Managers.
• Aerial Fiber network restoration - PR
• Prepared Project Time lines, budgets, Change Order Processes, and forecasts to revenue and margin goals.
• Developed and delivered Presentations with Business Development Group to showcase the Company to potential new customers.
• Established a vendor network to support Installations, commissioning and Integration for multiple technologies for customers such as AT&T, T-Mobile, Sprint, Cable and Wireless Caribbean. This allowed the company to expand into new markets and increase revenue and profitability.
• Budget Responsibility and Tracking for all OPEX and CAPEX related expenditures at the Project level.
• Chaired Daily/Weekly Project status calls with customers to highlight achievements as well as areas that required improvement. Develop and implement improvement plans which resulted in higher efficiency and quicker Project Completion.
• Interviewed candidates for internal crews, including onboarding and preliminary training which included establishing a Train the Trainer program, Peer to Peer training and support. The overall result was a strong team-oriented environment with a support structure for resolution of issues quickly.

Previous Experience:

Director of Professional Services at AD LUCEM, Inc

Director of Professional Services/Project Management at Iqor/Jabil Circuit/Telmar Network Technologies

Held full accountability for Professional Services operations, P&L, revenue recognition, and delivery of multimillion-dollar, enterprise-level programs and projects for Fortune 500 clients. Forecasted and managed budgets; approved expense and invoices. Liaised with senior executives to review progress and status; analyzed installation, project management, and network engineering as a percentage of sales. Recruited, mentored, and led 30 program managers, project managers, and implementation engineers, as well as subcontractors; evaluated performance, goal alignment, and compensation levels. Prepared RFPs and SOWs; approved all PS quotes. Led vendor selection and management; interfaced between sales, shipping, and clients to coordinate equipment delivery. Wrote project-related articles for company newsletter. Served as Professional Services TL 9000 representative.
Selected accomplishments:
* Opened new multimillion-dollar revenue stream through strategic implementation of PMO organization to centralize and standardize project management and delivery; managed projects to average margin of 50%.
* Boosted client satisfaction and reduced complaints from enterprise clients by 100% while decreasing expenses with introduction of regional and dedicated teams.
* Improved reporting and status monitoring; created tracking and utilization spreadsheets to guide resource and revenue allocation and introduced program and project management dashboards.
* Conceptualized, directed, and monitored numerous client-facing projects, including cutting-edge enterprise hardware and software upgrades and major system deployments.
* Forged top-performance teams able to deliver on aggressive goals meeting customer requirements, schedules, and budgets; focused on building matrix organizational structure to enable resources sharing across products and clients and created career path program.
* Established streamlined process to seamlessly transition projects from field team to technical support and educate technical support on system configurations.
* Devised departmental quality assurance process and risk assessment process for software updates.
* Led development and implementation of Wiki to create knowledgebase and technical publication repository.

Supervised,trained and provide in services to clinical management team. Utilization Review, evaluation of POC, charts, documentation, safety measures to ensure quality of care and safety of patients and staff. Utilization review for MEDICAID/MEDICARE Managed care recipients(adults/pediatrics),chart review for admissions and discharges,plans and outcomes identified in the agency, coordinates any findings with the DPS including incidents and customer concerns. Assessing, planning, implementing and coordinate field staff, nurses ,CNA, Social worker and Spiritual care visits including the Attending Physician care, according to the patient POC Skills Excellent communication verbal and written, Spanish and English,good interpersonal relations,organized, good in documentation and computer skills.

• One of the first five employees with initial responsibility for growing and leading all services
• Partnered with Enterprise Human Capital Management (HCM) Solution Dayforce to learn the product, develop a methodology, and build an implementation plan for End to End delivery
• Delivered over $3.5M in revenue from 22 End to End Dayforce implementations in 2017
• On track to deliver over $5M in revenue from 35 End to End Dayforce implementations in 2018
• Grew the Dayforce practice area to over 40 employees in two years