Customer Service Job And Bank Teller Job Via Kimberly Ryan

Kimberly Ryan is a leading provider of HR professional services in Africa. Our business exists in Nigeria, Ghana, UK, Kenya and Uganda.Customer Service Officer

Position Summary:
The Customer Service officer is a first point of contact for customers.
The primary role of a Customer Service Officer within the team is to respond to a variety of customer requests and inquiries via the telephone or in person.Key Duties & Responsibility
The range of inquiries and requests Customer service officers may respond to include:

Identify customer needs

Inquiries and requests on banking products and services such as savings, cheque, business and loan accounts, telephone banking and internet services

Receive and respond to customer service account inquiries on account balances, transaction details, statements and fees and charges.

Open new accounts/Closing accounts

Alterations to existing savings and cheque accounts

Promote bank products and services

Refer customers to appropriate banking services and representatives

Refer customers who request to open business accounts and business credit cards to Customer Service Supervisor

Education & Experience
Minimum academic qualification is B.Sc. degree with Second Class Lower or HND Upper Credit from institutions accredited by NUC or other regulatory bodies approved by government.Bank Teller

Position Summary
Bank tellers are responsible for providing exceptional customer service including efficient and accurate Transaction processing.Key Duties & Responsibilities