Identifies patient service requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand service requirements.

Maintains nursing guidelines by writing and updating policies and procedures.

Assures quality of care by developing and interpreting hospital and nursing division's philosophies and standards of care; enforcing adherence to state board of nursing and state nurse practice act requirements and to other governing agency regulations; measuring health outcomes against standards; making or recommending adjustments.

Completes patient care requirements by scheduling and assigning nursing and staff; following up on work results.

Establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients, friends, and families.

Promotes patient's independence by establishing patient care goals; teaching and counseling patient, friends, and family and reinforcing their understanding of disease, medications, and self-care skills.

Provides information to patients and health care team by answering questions and requests.