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Flash 14.0 required for video sessions

Greetings:

Please note: If you have any questions, please reply to this email or call us at 888-282-2522. We are happy to walk through this process with you.

Breakthrough
has found a bug in Adobe Flash 15 for Macintosh that can cause it to
crash during video sessions. This can affect Macintosh users running Safari or
Firefox. At this time, Chrome is not experiencing this bug.

A simple
way to avoid a crash during video sessions is to use the Chrome browser instead.

Once you've downloaded it, find it in your download folder and double click on it

A red box with a white "f" on it will appear; launch this by double-clicking on this icon

Click on "Open" and then "Install"

Next it will ask you to quit all your Web browsers - please choose "Force Close All"

Adobe will install

Before you choose "Done" it will ask you about automatic updates; we recommend that you chose "Notify me to install updates" rather than letting Adobe
install them automatically, as that could bring back the problem currently caused by Flash 15.

Now
you'll be able to launch your Web browser again and continue normally.

Again, we will help you with this process if you'd like. Please reply to this email (network@breakthrough.com) or call us at 888-282-2522. We are happy to walk through this process with you.

We apologize for the inconvenience this may cause and look forward to when Adobe launches an update to fix this problem with Flash 15 soon. When that happens, we will notify you.

If you are in crisis, call the National Suicide Prevention Lifeline, a free, 24-hour hotline, at 1.800.273.8255. If your issue is an emergency, call 911 or go to your nearest emergency room. Breakthrough does not offer crisis counseling or emergency services.