Commercial Account Handler

The role of the Account Handler is to provide office based support to their assigned Account Executive in the day to day running of the client portfolio, including setting up all appropriate actions required for contract renewal. The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.

Key Responsibilities

Ensure the smooth running of assigned portfolio on a day to day basis

Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels

Be the first point of contact for day to day enquiries from clients, providers and other internal and external sources

Independently respond to queries from both clients and insurers in a pro-active manner, whilst keeping consultants informed as appropriate

Ability to retain & recall information and a good aptitude for problem solving

Strong team player with a passionate approach for work

Ability to assist with revenue maximisation by recognising potential leads

Good standard of general education

Treating Customers Fairley

Towergate is committed to ensuring that all clients are treated fairly in all that we do. We recognise that fair treatment of our customers and suppliers is about providing service and adding value to our relationships. These principles when applied assist in delivering and adhering to the TCF requirements. All employees must understand and are committed to treating customers fairly in all their daily duties.

Required skills

Broker

Commercial Insurance

Insurance

Account Handlers

Reference: 33778945

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