If you have any questions about the sizing, we are happy to help. Email us at online@marieyat.com.

How much does shipping cost ? How long does it take ?

We use Royal Mail U.K. to send out all the orders. Please allow more time for delivery during Christmas, Bank Holidays and Sale periods.

U.K.

£4.00

3-5 Days

U.K. Express

£7.50

1-2 Day

Europe

£12.00

5-7 Days

Rest of the world

£15.00

10-14 Days

If you live outside of the U.K. and would like to organise an express shipment. Please drop us an e-mail [online@marieyat.com] for a separate shipping quote.

You are liable to pay customs and duty which may occur in any shipping destination outside of the EU.

What if I change my mind ?

Send us an e-mail [online@marieyat.com] to let us know you would like to return the item(s). A Return Authorization Number will be given to you via e-mail.

Complete the return form including the Return Authorizationnumber that is included in your original package.

Send us the parcel back with the item(s) you wish to return with a registered mail, which we can follow up with a tracking number. Make sure you retain a proof of posting.

4. If you live outside of the U.K. Please send the item(s) back asreturned item(s), value no more than £30.

What’s your return policy ?

If you wish to cancel your order for any reason, you may do so up to 14 days after the receipt of the product(s).

Please send us an e-mail to let us know. You will be given a Return Authorization Number to fill in the return form.

We accept items in their original condition with original tags for a full refund. Please keep the pieces in its perfect sellable condition. Make sure they are not soiled by deodorant or other beauty products.

For hygienic reasons, we recommend you to try on the underwear pieces over your own underwear. We do not accept any worn or soiled garments.

We recommend that you send the return goods by registered post and retain proof of posting. Any damaged or missing items will be charged for. Our carriage charge is non-refundable. A full refund will be made with 30 days of your cancellation, following inspection of the returned product including shipping cost.

What if I’d like an exchange ?

We can exchange item(s) where different sizes of the same style is requested. Otherwise please return the item(s) for a full refund and place a new order.

When will I get my refund ?

A full refund will be made within 30 days of your cancellation after we have received your return package and inspection of the product(s). The refund will be credited to the same card you used to make the original purchase.

You will receive an e-mail notification when the refund had been processed.

Can I return sale items ?

All sale item(s) on the website are final sale. No returns and exchange.