Reviews of Guardian Angels Family Care

I am a past client of this provider

Guardian Angels Family Care was excellent. I only had them for one day before my father passed away, but they were a fantastic company and cared about the patient. They were good people who would go the extra mile. I chose them because they were close to home and responded to me immediately. The caregivers were very humble people who really helped me. It was decently priced. I would definitely and absolutely recommend them. They were phenomenal people.

I am a current client of this provider

We hired Guardian Angels Family Care. They are absolutely family oriented, helpful from day one, and quickly responsive. They take a personal interest in a person even though it's beyond their responsibility. We haven't had any problems with billing and management.

I am a current client of this provider

Guardian Angels have been very good to my parents. I've had no bad experience with them. Everything is good. We have been working with them off and on for about a year. They do light housekeeping, companionship, and make sure my mother gets her exercise. There are two caregivers my dad fell in love with. Diana was wonderful, and another lady, Rosemary. My parents thought the world of her. When I first met Dina, she came over and she explained everything. I've had them for both my parents and my in-laws. We're extremely satisfied.

I am a past client of this provider

Guardian Angels have their priorities straight and they do their best but I think they may have grown a little too fast. There was a lack of communication between their staff and their clients. I think there is a little communication gap. So far it's been pretty good and they have done a fairly good job in matching us up with caregivers but sometimes they end up to roll over and roll off. When they are here, for the most part, they are pretty good.

Provider Response

I want to thank you for taking the time to review Guardian Angels Family Care and I am glad you are pleased with our services for the most part. Our caregivers are there for your support and to provide services that are in line with the unique plan of care of the client. I would love to know more about the communication error that you encountered so please feel free to call our office anytime regarding questions or concerns. (440.221.3845.)

I am a current client of this provider

We have had them for 2 years and I don't know what we have done without them. Everyone of them are very caring for my husband who had a stroke. In fact they're more like family, we can call on them anytime.

Provider Response

Thank you so much for your testimonial Judy. I very much enjoyed caring for your husband and getting to know you and your family and friends! As always, call us if you need anything at anytime. Thanks again and I'll see you soon!

I am a current client of this provider

They're very good, very caring, professional, very prompt and on time, and very organized. We are very satisfied with Guardian Angels.

Provider Response

Thank you so much! We always strive to make sure health needs are being achieved in a professional manner and is carried over into all other aspects of the business. Thank you for taking time out of your day to mention such kind words!

I am a past client of this provider

I happen to meet the owner one day at the pool and he was very courteous. Their care was over and above from what I expected from anybody. My husband wasn't easy to please with so when they were here, he cooperated with them. They were very caring and concerned about him. When I walked out the door and left my husband in their care, I didn't have a worry in the world. I started to use them in August and he passed away in October. They don't have any idle time. When he's asleep, they don't do their nails or read books. They even wash my dishes.

Provider Response

Kitty, Thank you so much for the beautiful testimonial. You and your family have always been so kind to us while we were there. You and your husband are always in our hearts. Kyle

I am a current client of this provider

Guardian Angels help with laundry and since I‘m visually impaired, I try to give them things to do that require vision. The person I have is very good with cleaning floors, they like to do dishes, and we’ve had to go out a few times. They are helpful.

Provider Response

Anything we can do to help, no matter how small, is our pleasure! If we can help your day to day be less stressful and more fulfilling then we feel we have done our jobs :) Thank you.

I am a past client of this provider

I’m very well satisfied with Guardian Angels. They’re very kind, compassionate, and they know their work. I don’t know what else I could’ve done without them. They helped my husband with therapy. He is very demanding, controlling, and he wouldn’t do therapy. But they’re very honest with him. Dina, the owner, said to call our primary care and see if we can get him professional therapy. They won’t do anything if they think they can’t do it. I think that’s very honorable. They’re good people.

Provider Response

Ann, Thank you for those kind words! We always have the patient's care and well-being at the heart of everything we do. If we think there will be better health outcomes in a different setting or with a higher level of professional care, we will definitely communicate that and help you explore those options. The ultimate goal is to support the client and see their health is always the number one priority. I really enjoyed working with your husband when I was his caregiver and hope you and your family have a great rest of the year! Blessings

I am a past client of this provider

I found Guardian Angels to be very responsive and very flexible with our needs. Sometimes dealing with my mom an older person needs change quite frequently, and they’ve been able to adapt to those needs. I found that their caregivers are very high quality and very compassionate individuals. That makes all the difference. They’re very easy to work with. I’m very pleased with their service.

Provider Response

Thank you so much for those kind words! Everyone's plan of care is different and we strive to make sure that we have a consistent schedule that has room for flexibility for those unexpected changes. I am glad you found our caregivers to be highly qualified and compassionate. You are absolutely correct in saying they are the ones that make all the difference. Best Wishes

I am a past client of this provider

The owners of Guardian Angels are hands on. They are very committed and detail oriented. They can meet all their client's needs in providing different types of care. They were able to help us with getting our father with laundry, physical therapy appointments and meal. The caregivers were excellent. They have a very good work ethic. They're on time and clean. They're very courteous and respectful. They were willing to do anything for my father. I would recommend them anyone.

Provider Response

Thank you for the wonderful testimonial; we work really hard to make sure your experience is shared by other clients across the board. It was a our pleasure to help your father and the rest of your family during you're time of need. Best wishes to you and your family, Kyle

From Guardian Angels Family Care

Guardian Angels Family Care is privately owned and operated

We offer service 24/7, 365 days

We offer a FREE ASSESSMENT for inquiring clients and their families

We give our clients and their families to access records of care online from any device with internet access. Additionally, the family can use a shared calendar to coordinate visits, caregivers and track invoices and payments.

We will never send a stranger to your home. Each of our clients is assigned a primary and secondary caregiver within the first few weeks of service.

We ONLY work with caregivers that have passed a thorough Federal and State background check.

We have experience working handling Estate Affairs and working with attorneys and guardians.

Personal safety for our clients is essential and we have regular check-ins that are performed by the owners. The owners also perform reassessments when conditions or plan of care changes.

We, at Guardian Angels Family Care, welcome you to our family approach of home care where we share the following values:

We are proud to adopt an attitude that serving other people is a privilege. This attitude toward service is a gift that is neither common nor easy to find. Our caregivers truly love being instruments to lessen people’s discomfort as well as add and contribute to their quality of life.

We make a commitment to our clients that we will treat them like we would treat a member of our own family. We commit to do this at all times.

We have an attitude and make a commitment that our disposition will always be cheerful, encouraging and supportive. We are optimists by nature and we want to impart that optimism and cheerfulness to the people for whom we care.

We have no tolerance for the mistreatment of a client who is under our care. Our first and foremost responsibility is to treat them with love, dignity and professionalism at all times.

We have no tolerance for anyone found to be dishonest with a client’s money and/or household possessions. Our clients place a great amount of trust in us and we will never take advantage of this.

Features of Guardian Angels Family Care

Agency Type

Full-service agency. (We directly employ the caregivers we work with.)

Range of services

Companion care

Personal care assistants

In-home health care

Staff

We have male caregivers/companions

Travel

Travel:
Staff will travel 15-30 miles to provide care

Screening

We interview every team member in person

We check references

We ensure that our team members are immunized for influenza, hepatitis b, tuberculosis, and other communicable diseases

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