Terms and Conditions

Gate 1 Travel

Minimum Purchase: A minimum 4 nights hotel or 2 nights hotel plus airfare are required. Tours, ferries and local flights require a minimum 2 nights hotel at point of origin.

Passports and Visas: Passengers are responsible for ensuring that they have the proper travel documents and MUST CHECK with the respective consulate(s) or visa agency to determine whether any visas or passports are required. Passports are required to be valid for at least 6 months after the date of travel. Any information provided by Gate 1pertains to US citizens only. Non-US citizens should check with the respective consulate of the country(s) to be visited for current entry requirements.

Documents: Provided full payment is received no later than your Final Payment Due date, documents will be sent via email 21 days prior to the onset of services. Paper documents, when requested, will be delivered approximately 14-21 days prior to the onset of services. A complete street address is required for mailed documents (no PO boxes). Charges per set of paper documents when e-documents are available: via Ground $20; via Express $30.

Children: All children under 18 must be accompanied by an adult. Minimum age for children on escorted tours is 8. Minimum age for children on Family Vacation tours is 6. Minimum age for European River Cruise programs is 12. Minimum age for Mekong River Cruise programs is 12. Minimum age for game drives in Kruger National Park (South Africa) is 12. Minimum age for Norwegian Cruise Line® is 6 months old. There is no minimum age on independent packages except for the Beijing & Shanghai special programs which have a minimum age of 5. Discounts for children sharing a room as third may apply to children under 12. Accompanying adults are responsible for the safety of their children including to provide any necessary safety equipment (such as infant/child seats) where appropriate. Please note that many countries have adopted practices to prevent international abductions of children. If a person under the age of 18 years will be travelling with an adult other than his/her parents, or with only one parent, it is recommended that a notarized letter be written by the parents, or non-travelling parent, granting authorization to travel, including the dates of travel.

PRICES: Prices are per person based upon shared twin room occupancy. All prices are based on current exchange rates and until final payment are subject to change without notice. If the US Dollar devalues by 5% or more, Gate 1 reserves the right to increase prices accordingly. Prices do not include items of a personal nature such as laundry, wines, water, beverages, food other than the table d'hote menu, passport and visa fees, insurance, and foreign port taxes unless specifically indicated in the package inclusions. Prices are correct at time of publication; however, as airfares continually fluctuate and classes of service may have limited capacity, tour package prices and availability will change accordingly. In case of human or computer error, Gate 1 reserves the right to re-invoice for the correct price or service. A full refund will be made to passengers who choose not to pay an increase, provided Gate 1 Travel receives a written cancellation within five days of the price increase notification.

PAYMENT & CANCELLATION

Deposit: A non-refundable deposit is due at the time of reservation as follows: *

* Full payment deadline may vary based on cabin category, length of sailing, and seasonality. Holiday sailings such as Christmas and New Year periods may have earlier deadlines.

Late Payment: If there is any outstanding balance by the Final Payment Due date listed on your invoice, all travel services will be subject to automatic cancellation. A service reinstatement fee of $50 will be added to your invoice and must be paid in advance in order to apply for reconfirmation of services.

Last Minute: All payments made within 30 days of departure must be made by credit or debit card. All reservations must be made no later than 15 days prior to departure. If requested services cannot be confirmed, payment will be refunded. If services are confirmed, final payment is due within 24 hours and all applicable cancellation penalties will apply.

Form of Payment: US Dollar check, bank check, money order, wire transfer, major credit cards or debit cards. Credit card charges will be accepted by phone or online to fulfill non-refundable deposit requirement. Final payment will be processed upon submission of a completed Gate 1 Travel Credit Card Form or online. Third-party credit cards are not acceptable. All payments made within 30 days of departure must be in the form of a certified check, money order, or credit or debit card; certified checks and money orders should be delivered to Gate 1 no later than 3 days following the reservation. Payments made by wire transfer must include an additional $25 wire transfer fee. There is a $50 fee for returned checks.

Refunds: Refunds are processed to the credit card(s) originally used for payment, up to the total amount paid, with any remaining balance paid by US Dollar check.

Special Events & Products: Deposit, Final Payment, and Cancellation penalties may differ for special events, tours with internal flights, select hotels and tour packages and will be advised at time of booking on your invoice.

Cancellation: Once a partial or full payment has been made, cancellations will only be accepted in writing. Cancellation terms will be applied based on the date that the written cancellation is received and based on the following dates prior to departure.

Cancellation penalties apply to packages and/or services as indicated below. Package penalties include airfare, except when Instant Purchase Airfare is purchased. Instant Purchase Airfares are always subject to 100% penalty in which case only the remaining land package (or other airfares) will be subject to the penalties below. Deposit is fully refundable within 7 days only if Gate 1 requests and receives a verbal passenger consent to the potential for post-purchase prices increase(s) due to fuel surcharges or increases in government taxes up to the time of final payment. This does not apply to passengers who select Instant Purchase airfares and also no longer applies once the online and/or written Passenger Agreement has been completed.

Reservations with Greece, Argentina, Colombia & China River Cruises:
Up to 61 days prior to departure: $300 p.p.
60 to 31 days prior to departure: 50% of cost
30 to 2 days prior to departure: 90% of cost
1 day or less prior to departure: 100% of cost

Reservations with European & Russian River Cruises, Kenya, Tanzania, South Africa, Russia & Easter Island:
Up to 91 days prior to departure: $300 p.p.
90 to 31 days prior to departure: 50% of cost
30 to 2 days prior to departure: 90% of cost
1 day or less prior to departure: 100% of cost

Reservations with Mekong & Irrawaddy River Cruises:
Up to 91 days prior to departure: $300 p.p.
90 to 61 days prior to departure: 50% of cost
60 to 2 days prior to departure: 90% of cost
1 day or less prior to departure: 100% of cost

Discovery Tours reservations without Ireland, Botswana, Zimbabwe, Turkey, Myanmar, China:
Up to 61 days prior to departure: $300 p.p.
60 to 31 days prior to departure: 50% of cost
30 to 2 days prior to departure: 90% of cost
1 day or less prior to departure: 100% of cost

Discovery Tours reservations with Ireland, Botswana, Zimbabwe, Turkey, Myanmar, China:
Up to 91 days prior to departure: $300 p.p.
90 to 45 days prior to departure: 50% of cost
44 to 31 days prior to departure: 90% of cost
30 days or less prior to departure: 100% of cost

Reservations with Cuba:
Up to 91 days prior to departure: $500 p.p.
90 to 31 days prior to departure: 50% of cost
30 days or less prior to departure: 100% of cost

Reservations with Antarctica:
Up to 121 days prior to departure: $500 p.p.
120 to 61 days prior to departure: 50% of cost
60 days or less prior to departure: 100% of cost

Reservations without Sea or River Cruise (except Peru Amazon River Cruise):
Up to 61 days prior to departure: $200 p.p.
60 to 31 days prior to departure: 50% of cost
30 to 2 days prior to departure: 90% of cost
1 day or less prior to departure: 100% of cost

Reservations with India & Nepal:
Up to 61 days prior to departure: $400 p.p.
60 to 31 days prior to departure: 50% of cost
30 to 2 days prior to departure: 90% of cost
1 day or less prior to departure: 100% of cost

Reservations with Norway Sea Cruise:
Up to 121 days prior to departure: $500 p.p.
120 to 91 days prior to departure: $600 p.p.
90 to 31 days prior to departure: 50% of cost
30 to 2 days prior to departure: 90% of cost
1 day or less prior to departure: 100% of cost

Reservations with Sea Cruise:
Up to 121 days prior to departure: $300 p.p.
120 to 91 days prior to departure: $400 p.p.
90 to 31 days prior to departure: 50% of cost
30 to 2 days prior to departure: 90% of cost
1 day or less prior to departure: 100% of cost

Reservations with Norwegian Cruise Line® (except Suites):
Up to 92 days prior to departure: $200 p.p.
91-78 days prior to departure: 25% of cost
77 to 63 days prior to departure: 50% of cost
62 to 33 days prior to departure: 75% of cost
32 days or less prior to departure: 100% of cost

Reservations with Norwegian Cruise Line® (Suites):
Up to 121 days prior to departure: $200 p.p.
120-92 days prior to departure: 25% of cost*
91 to 58 days prior to departure: 50% of cost*
57 days or less prior to departure: 100% of cost
*Or deposit, whichever is higher.

Reservations with Galapagos Islands or Peruvian Amazon Cruise:
Up to 91 days prior to departure: $500 p.p.
90 to 61 days prior to departure: 50% of cost
60 to 2 days prior to departure: 90% of cost
1 day or less prior to departure: 100% of cost

Reservations with Rail Tickets*:
Rail Tickets: 100%
* Rail Tickets represent services booked individually on a per journey basis, with or without airfare.

Special Events & Products
Deposit, Final Payment, and Cancellation penalties may differ for special events, tours with internal flights, select hotels and tour packages and will be advised at time of booking on your invoice.

Reservation Changes: Changes to an existing reservation, whatever the cause, will incur $50 per person plus any additional supplier fees. This includes name changes* and removal of any services such as optional tours and transfers.

*Please note that name changes to airline reservations are subject to full cancellation and rebooking.
Changes or additions after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. There are no refunds for unused services.

TRAVELERS WITH DISABILITIES:

In order to fully enjoy your Gate 1 Travel tour, Gate 1 recommends that you select a trip that is suitable to your physical capabilities. Tour participants requiring any form of assistance are required to notify Gate 1 Travel in writing prior to reservation for review and Gate 1’s agreement. Additionally the tour participant must be accompanied by an individual responsible for providing those services. Tour managers, guides, drivers or other tour, hotel, ship personnel are not able to provide such assistance. Escorted tours are fast-paced, often requiring lengthy walks over uneven terrain. Clients with special needs may be better served independently. Gate 1 can suggest touring options based upon specific requirements. In order to participate in escorted tours, passengers must be able to understand and follow instructions given by the Tour Director at all times. Passengers may not interfere actively or passively with the successful operation of the tour, including but not limited to emergency situations.

Wheelchairs & Walkers:

International Tours: Hotels and cruises outside of the United States are not required to comply with ADA requirements and therefore may not have ramps, wide entryways or elevators to accommodate disabled passengers or devices such as wheelchairs, walkers and motorized scooters. Due to physical constraints and space limitations, wheelchairs, walkers and motorized scooters may not be taken aboard motor coaches.

USA Tours: Pursuant to the Americans with Disabilities Act (the ADA), Gate 1 seeks to accommodate disabled travelers to the extent possible and consistent with the specific tour itinerary. Nevertheless, you may find that certain tour features may not be accessible to the extent that you require a wheelchair, scooter, or other special equipment to participate. Gate 1 cannot provide individual assistance to travelers with wheelchairs or other mobility devices. Gate 1 regrets that some itineraries cannot accommodate wheelchairs or motorized scooters. Passengers are required to advise Gate 1 of their accessibility requirements prior to booking in order for Gate 1 to determine if reasonable accommodations are available. Gate 1 and its agents will endeavor to accommodate special access needs, however may not be held responsible in the event that it is unable to do so.

Service Animals: Service animals cannot be accommodated on international escorted tours. Passengers on USA escorted tours who require a service dog because of a disability should check with Gate 1 prior to booking a tour.

Gate 1 Travel reserves the right to remove any person from a tour who has not provided the required notification, has not received written confirmation from Gate 1, or does not comply with these regulations. All related expenses, including those to return home, will be borne by the passenger.

AIRLINES: Airline schedules and flights are subject to change without notice. Gate 1 Travel is not responsible for penalties incurred for tickets, international or domestic, not issued by Gate 1 Travel due to schedule and/or flight changes. Airline reservations completed online are subject to review and, should Gate 1 deem it necessary, may be rebooked to match minimum connecting time requirements and/or tour package itineraries, in which case you will be notified immediately. Airlines reserve the right to demand immediate issuance of tickets whenever they determine that specific flights are heavily booked even when normal ticketing rules do not require tickets to be issued until a later date. In this instance, Gate 1 will require immediate and full payment of the airfare as itemized on the invoice. This situation overrides invoice terms and conditions and payment due dates. If full payment is not received, seats will be cancelled by the airline and may not be available to be rebooked on the same flights or at the same airfare. Any replacement air arrangements and airfare will be the sole responsibility of the passenger.

Airline Tickets: Once full payment is received, Gate 1 airline tickets will be issued and are fully non-refundable. Should airline tickets require to be issued earlier than the Final Payment Due date, you may be required to pay a larger non-refundable deposit and/or complete full payment. Once issued, Published Instant Purchase Airfare tickets normally may be changed prior to the departure date and the airfare applied toward travel within 12 months of the original date of issue for a fee of $200 plus any difference in airfare; specific fees and policies may vary by airline.

Airline Seat Assignments: As a courtesy service, airline seat assignments are requested on your behalf and are displayed in order of Passenger #1, #2 and so on. Assignments reflect the best available seats at the time of booking. Some airlines and/or fare types do not allow for pre-seating and require this be done at airport check-in only; in this case, the display shows "N/A". Seats are subject to change by your airline(s) including, for example, when there is a schedule change or equipment change after your initial booking; this may cause seat assignments to be changed or even cancelled. In the event that you change seat assignments directly with your airline, changes will not be reflected on this display. At the time that Gate 1 travel documents are issued, the currently assigned seats will be listed based on the assignments stored in your airline reservation at that time.

Airline Frequent Flier Programs: Passengers are responsible to contact their airline directly regarding mileage eligibility and accrual. Airline frequent flier programs determine whether to award miles in part or total based on their own rules which are updated frequently. Some discounted or promotional airfares as well as some code-share flights are not eligible for mileage accrual. Some private airfares, such as a "Gate 1 Travel Airfare", are not eligible for mileage or may qualify for reduced mileage, even if the same airline class of service is eligible for full mileage when sold as an "Instant Purchase" published airfare. Not all published airfares are eligible for mileage. Gate 1 Travel will record frequent flier numbers when provided by the passenger prior to travel documents being issued. However, the addition of frequent flier numbers to airline records does not guarantee mileage eligibility which is at the sole discretion of each airline. Airline schedule changes may result in flights which were originally eligible for mileage accrual no longer being eligible. Gate 1 highly recommends passengers to provide their frequent flier account information whenever checking in online and/or at the airport check-in desk. After travel has commenced, it is often not possible to apply for frequent mileage credit. Passengers are also responsible to determine whether previously earned mileage may be applied to flights to secure upgrades.

Contact Information: Pursuant to TSA Secure Flight requirements, passengers are responsible to provide Gate 1 Travel with their name as it appears on their passport (or other government-issued I.D. when traveling), date of birth, gender, address, phone number, email and fax data for all passengers. Passengers must ensure that names are correctly listed on their invoice. Gate 1 Travel will not be responsible for passengers who do not receive an invoice or documents or are denied boarding due to inaccurate information.

Airline Name Changes: Any name change including minor spelling corrections may require airline reservations to be canceled and rebooked. Reservations are subject to current availability and pricing at the time of rebooking. Once airline tickets are issued, subsequent name corrections will be subject to an airline rebooking fee which may be as much as the full value of the airline ticket plus a $50 revision fee per change. Gate 1 will not be held responsible for the denial of services by a carrier due to any name discrepancy. Name changes must be advised in writing.

Airline Taxes & Fuel Surcharges: If you purchased airfare, airline taxes and fuel surcharges are included. Prior to completion of full payment there is a potential for a price increase(s) due to increases in government-levied taxes and fees and/or fuel surcharges. To avoid potential increases, you may choose to accelerate your final payment in order that your tickets may be issued. Once issued, airline tickets are no longer subject to potential increases but are fully non-refundable. Certain overseas domestic flights are subject to air taxes which can only be paid locally; in these cases, the specific flights and amounts of those taxes are indicated in the package presentation and pre-departure documentation.

Schedule Changes: In the event of an airline schedule change, Gate 1 will make every effort to inform passengers of the schedule change and new flight schedule prior to departure. Gate 1 is not responsible for schedule changes including, when applicable, changes in routing and/or the number of stops in the itinerary. Gate 1 is unable to provide compensation for schedule changes, seat assignment modifications, or cancellations implemented by an airline. In the event of any change in flight itinerary made directly between passengers and their airline, it is the passengers' responsibility to advise Gate 1 of amended flight details in writing. Gate 1 cannot be held responsible for land services, including arrival and/or departure transfers, if flights are changed without its knowledge.

Hotel Accommodations: All rooms are standard twin-bedded (two single beds) rooms with private facilities, unless you have specifically requested and paid for an upgraded room category. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis. Triple rooms consist of standard twin beds or one double bed plus a sofa/folding bed or cot for third person except in the U.S. and Canada, where triple rooms often consist of two double/queen beds for three persons; a fee may be charged by the hotel for the addition of a cot/rollaway. Some single rooms are smaller than a standard room size. The number of persons accommodated does not dictate the room size. Although available at most 4 and 5 star hotels, use of air-conditioning abroad differs greatly from the United States. Many European hotels were built before central air-conditioning was introduced. Air-conditioning is often shut down at night and from the end until the start of the summer months. All hotel rates are based on Gate 1 Travel's agreements with its suppliers and are not negotiable. Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. Please be sure that adequate arrangements for accommodations have been taken into consideration when a late night flight is being used. If a day room is included in the itinerary, check-out will normally be 6:00 p.m. Gate 1 reserves the right to make substitutions with hotels of equal standard. There will be no refunds for any difference in the cost of those accommodations.

Hotel & Cruise Profiles: Gate 1 Travel's hotel and cruise ship profiles are based upon information provided to Gate 1 Travel by hotel and cruise ship partners and their representatives, including images and descriptions of individual properties. Ratings may differ from country to country. Gate 1 Travel does its best to maintain current information, however is not responsible for any inaccuracies, changes in description details or amenities, or images provided by third parties.

Meals: As specified in each itinerary. Meals are based on the hotel's or restaurant's buffet or set menu. In general, beverages are not included, unless specifically stated. Although Gate 1 cannot make guarantees, every effort will be made to honor special dietary requests submitted in writing at least 72 hours prior to departure.

Transfers: Transfers are provided as indicated for each tour by car, minibus, or motor coach provided airfare is purchased from Gate 1. If you purchase a land-only tour, or if you deviate from the arrival and/or departure dates as stated in the itinerary, you will have the option to add transfer services to your reservation. Your arrival transfer is guaranteed for up to one hour from your scheduled arrival time in order to compensate for minor delays. Gate 1 Travel or the transfer company will not be responsible for flight delays, for any reason, beyond one hour from your originally scheduled arrival time. In case of a delay, whether due to flight delay, immigration and customs, or time spent reporting baggage damage or loss, it will be your responsibility to make other transfer arrangements such as a taxi. Transfer costs are not refundable and any additional expenses will be your responsibility. The cost of a transfer is more expensive than hiring a taxi, as a Gate 1 transfer necessarily includes round trip service, or 'dead-leg', meaning a driver must come to the airport, hotel or pier only to pick you up and necessarily loses a one-way fare. Often the places of call (airports, seaports, hotels) demand entrance and parking fees, where drivers may have to wait for up to an hour. Gate 1 transfer drivers, while not employees of Gate 1, are reliable and work year-round for Gate 1. They ensure that you receive a full welcome service, transfer you to the correct location and are prepared to answer your questions along your ride. Passengers comfortable hiring a taxi on their own and do not require assistance will save money.

Sightseeing & Itinerary: Will be operated by motor-vehicle, its size dictated by the number of participants. Gate 1 tours have been designed to accommodate individuals as well as groups. The number of participants may vary during the tour, as Gate 1 Travel accommodates travelers arriving on different airlines and on different days of the week. Times listed in itineraries are approximate and meant only as guidelines. Some itineraries may have early morning start times for sightseeing in order to complete the touring during daylight hours or avoid afternoon heat in tropical and desert climates. It is your responsibility to arrive on time for all scheduled flights, cruises, and package components. Arriving late may be considered a "no-show", in which case you will not be eligible for refund for the unused service(s). Gate 1 cannot guarantee the number of passengers who will be on any given tour. You may find that you are traveling with a sizeable group or only with your own companions. Services, however, will remain constant no matter the number of tour participants. Gate 1 imposes mandatory coach seat rotation with no exception. Some buses are equipped with toilet facility; however they are strictly intended for emergency use only. Persons requiring any assistance or who have any form of disability should refer to section "Travelers With Disabilities". On dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. On these occasions, touring itineraries may be amended to reflect these closures. Occasionally, during holidays and certain periods, and/or due to unforeseen circumstances including weather conditions there may be last-minute changes, sometimes after arrival, in affecting the sequence of the tour, locations visited and/or hotels. Therefore, Gate 1 reserves the right to adjust the sequence and/or substitute any hotels with others of similar category. In such cases there will be no cost adjustment. National monuments and tourist sites regularly undergo renovations, which can obscure the monument's view. No tour will be canceled due to renovations; however Gate 1 will decide based on the conditions whether to amend an itinerary. Gate 1 itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute a recommendation nor an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. Gate 1 is not responsible for any activities not expressly included in its programs.

Rail: Once full payment is received, Gate 1 will select train times; rail tickets will be issued and are fully non-refundable. Except where requested in writing prior to final payment, rail tickets will typically be reserved for departures between 9 am and 12 noon, subject to availability. For passengers traveling independently, requests for alternative times will be considered but are strictly subject to availability. Passengers traveling with a group may not request alternative train times. Once issued, rail tickets are valid for the dates and times specified. Some exchanges must be done locally at the station due to fare restrictions. Changes may be subject to local charges, fees, and fare increases. Once the booked train has departed, changes are no longer possible nor can amendments be completed on board the train. Gate 1 does not control seat assignments which are entirely at the discretion of the rail companies. Once rail tickets are issued they are fully non-refundable and non-changeable.

Optional Sightseeing Tours: A limited selection of optional sightseeing tours is available for purchase at any time until one week prior to departure. Those associated with escorted and guided programs will be available for purchase locally based upon availability. Some optional tours require a minimum number of participants and may not be operated; in such cases, the tour company will attempt to notify you locally, and you will receive a full refund upon your return home. Optional tours may be conducted in more than one language. Optional tours are subject to standard cancellation terms including being fully non-refundable once a trip has commenced.

Non-Operation of Escorted Tour: Escorted tour packages are based upon a minimum number of participants. Cancellation of any tour for lack of participation will be advised at least 30 days prior to the tour's departure, and all money will be refunded. Gate 1 Travel will not be held responsible for any costs relating to the issuance and/or cancellation of airline tickets or visa fees. Voluntary cancellations due to political instability, acts of terrorism, government intervention or US State Department warning will be subject to the above fees, provided the program is deemed (by Gate 1 Travel) able to continue. Should Gate 1 elect to cancel a departure for any of these reasons, every effort will be made to obtain refunds from suppliers, however no guarantees can be provided on their behalf.

Group Harmony: To ensure the desired group synergy, Gate 1 Travel reserves the right to accept, reject or expel any individual who is deemed disruptive or incompatible with the interests of the group. All expenses to do so will be borne by the passenger.

SEA & RIVER CRUISES:

Cabin Assignment (Sea Cruises): Cabins are assigned in a general cabin category on run-of-ship basis within 30 days of departure. Gate 1 cannot guarantee a specific assignment. Requests for dining room seating will be accepted by the maître d'hotel on sailing day. Gate 1 will accept requests for dining time preference, but cannot guarantee confirmation prior to embarkation. Shore excursions may only be purchased aboard ship.

Cabin Assignment (River Cruises): Depending upon the vessel, cabin numbers may be assigned at the time of reservation. Assignments are subject to change. Gate 1 also reserves the right to amend cabin assignments onboard without prior notification. Special seating requests will be accepted by the maître d'hotel on sailing day. Shore excursions which are not included in the cruise package may only be purchased aboard ship unless an optional tour package is available for advance purchase.

Ship & Itinerary Changes: Cruise itineraries and ships are subject to change without notice. Furthermore, cruise ships may be chartered and/or departure dates canceled, in which case all monies will be refunded. Gate 1 Travel takes no responsibility for ship substitutions or itinerary changes imposed by a cruise line and is not responsible for any losses you may incur including the issuance and/or cancellation of airline tickets or visa fees.

River Cruise Inability to Sail: Neither Gate 1 Travel nor the owners or operators of the vessels shall be liable for delay or inability to sail or perform due to any condition caused by or arising from water level, strikes, lockout, civil or labor issues, explosion, fire, collision, vessel breakdown or damage to the vessel, its hull, machinery or fittings. Neither shall they be responsible for issues caused by or arising from civil commotion, riot, insurrection, war, government restraint, requisitioning of the vessel, political disturbance, acts or threats of terrorism, inability to secure or failure of supplies including fuel, Acts of God, or other circumstances beyond their control. In such cases, part or all of the cruise itinerary may be operated by motor coach and accommodations provided by hotels. If this becomes necessary, Gate 1 Travel will endeavor to provide equal or similar services, however no tour will be canceled and no monetary compensation will be made for those changes.

Medical Services: Many ships do not carry a doctor or nurse onboard. Should medical attention be required, local services will be contacted. Resulting charges will be the responsibility of the passenger. Gate 1 and the cruise ship operator are not responsible for the services provided.

NORWEGIAN CRUISE LINE®:

Cabin Assignment: Cabin assignments are completed at the time of booking.
Cruising with Norwegian Cruise Line®: Upon booking a Tour & Cruise package, Gate 1 will provide a Norwegian Cruise Line® Reservation Number. Cruise planning may then be managed online with Norwegian Cruise Line®. Select Register and follow the instructions in order to create your Account. Once created, you may login at any time to manage the details of your cruise, including: browse and book optional shore excursions; complete specialty dining reservations, research ports of call and additional destination information; check-in online and print luggage tags; browse Frequently Asked Questions; and review Latitude Rewards benefits.

Minimum Age Requirement: Norwegian Cruise Line's® minimum age to sail unaccompanied by an adult is 21 years of age. Passengers under the age of 21 must be accompanied in the same or connecting stateroom by a passenger 21 years of age or older at the time of embarkation.

Ship & Itinerary Changes: Cruise itineraries and ships are subject to change without notice. Furthermore, cruise ships may be chartered and/or departure dates canceled, in which case all monies will be refunded. Gate 1 Travel takes no responsibility for ship substitutions or itinerary changes imposed by a cruise line and is not responsible for any losses you may incur including the issuance and/or cancellation of airline tickets or visa fees.

CELESTYAL CRUISES:

Cabin Assignment: Cabin assignments will be provided at the time of check-in.

Ship & Itinerary Changes: Cruise itineraries and ships are subject to change without notice. Furthermore, cruise ships may be chartered and/or departure dates canceled, in which case all monies will be refunded. Gate 1 Travel takes no responsibility for ship substitutions or itinerary changes imposed by a cruise line and is not responsible for any losses you may incur including the issuance and/or cancellation of airline tickets or visa fees.

HURTIGRUTEN:

Cabin Assignment: Cabin assignments will be advised at time of embarkation.

Ship & Itinerary Changes: Cruise itineraries and ships are subject to change without notice. Furthermore, cruise ships may be chartered and/or departure dates canceled, in which case all monies will be refunded. Gate 1 Travel takes no responsibility for ship substitutions or itinerary changes imposed by a cruise line and is not responsible for any losses you may incur including the issuance and/or cancellation of airline tickets or visa fees.

EUROPEAN RIVER CRUISES: This Agreement governs the relationship between you, the passenger, and the owner and/or operator of the river cruise ship as well as their affiliates, subsidiaries and parent companies and also their respective agents, employees, and independent contractors (collectively, the "Operator"). The provisions of the Athens Convention Relating to the Carriage of Passengers and their Luggage by Sea (1974) and the International Convention on Limitation of Liability For Maritime Claims (1976) are incorporated in this Agreement except where the terms conflict with any mandatory provision of law or international convention, including, where applicable, the Strasbourg Convention on the Limitation of Liability in Inland Navigation (1988), in which case the provisions of that law or convention prevail. The Operator shall be liable in accordance with the provisions and limitations of the 1974 and 1976 Conventions which, in most cases, limit liability for death, personal injury, and lost or damaged property. 1974 limits actions to be taken within a period of two years. Notwithstanding, in no case shall an action be brought after the expiration of a period of three years from the date of disembarkation of the guest or from the date when disembarkation should have taken place, whichever is later. The Operator shall not be liable for lost or damaged valuables, except where such valuables have been deposited with it for the purpose of safe-keeping in which case the Operator shall be liable up to the limit provided for in the Conventions. Where any of the Conventions permit us to apply a deductible, Operator may apply that deductible. Nothing contained in the Agreement shall be construed to deprive the Operator of the benefit of Subtitles II and III of Title 46, United States Code, or of any other Convention, Statute or law whatsoever which might be applicable providing for exoneration from or limitation of liability.

Health Requirements: Check with your healthcare provider for up-to-date requirements. You may also check the Centers for Disease Control (www.cdc.gov) and/or the World Health Organization (http://www.who.int/en/) for their recommendations. Required inoculations, if any, must be recorded by clients' health practitioner on a valid vaccination certificate which the client must carry for proof of inoculation where required. Individuals with heart disease, chronic illness, physical handicap, advanced pregnancy, or mental illness should not participate in these rigorous travel programs. Any person who arrives to the destination ill with apparent fever or becomes ill during the tour, will be removed from the group and directed to a local medical facility for diagnosis. Only upon clearance by an accredited medical facility will that individual be allowed to resume group travel. All costs associated with medical treatment and related expenses such as additional hotel nights or transportation not included in the original itinerary, will necessarily be borne by the passenger.
Please note that some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at:
http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements.

Luggage: All Gate 1 escorted tour buses allow one piece of luggage per person, plus carry-on bag. Additional baggage will be subject to a handling charge of $100 per piece. As Gate 1 will not be responsible for loss or damage to luggage and personal belongings, you MUST report any loss or damage immediately at the time of the incident and obtain a written report from the local authority for submission to your insurance provider. If your luggage is lost or damaged by the airlines, a baggage claim form MUST be filed with the carrier before leaving the airport. Gate 1 recommends that you use brightly colored luggage tags, straps or other identifiers to help you locate you luggage upon arrival or to describe it in the event that it is lost.
Many airlines apply charges for checked bags. For a complete list of fees, please ask your travel counselor. Gate 1 Travel is not responsible for checked bag fees, excess luggage or weight charges levied by an airline.

CUSTOMER SERVICE: All customer service issues must be submitted in writing. Please notify Gate 1 within 30 days following your return. For claims for Russian river cruises, please notify Gate 1 within 15 days following return. Claims for refund of undelivered services must be accompanied by payment receipt(s) and local documentation. There will be no refunds for unused package tour services or features, including missed transfers due to airline changes and/or missed flights, unused meals, missed sightseeing tours, unused entrance fees, and accommodations. Airline flight cancellations and delays for any reason are not the responsibility of Gate 1 Travel. Submit your claim directly to the airline. Gate 1 Travel does not guarantee airline response. Eligible airline tickets may only be refunded once the original paper coupons are returned to Gate 1 via a trackable overnight package; e-tickets do not need to be returned. Lost paper tickets have no refund value. Complaints regarding a hotel's standards or amenities should be addressed directly with the hotel's management. Refunds are not normally considered by hotels if they were not given an opportunity to address those complaints locally. Processing of claims will take up to eight weeks from the date Gate 1 receives relevant documents. Refunds are processed to the credit card(s) originally used for payment, up to the total amount paid, with any remaining balance paid by US Dollar check. These terms may not be changed by anyone other than an authorized representative of Gate 1 and must be documented in writing. Gate 1 Travel is not obliged to guarantee promises (written or verbal) made by local hotel staff, tour guides, or any other persons not under direct employ of Gate 1 Travel.

PASSENGER AGREEMENT: All passengers are required to complete a Passenger Agreement prior to travel and, by so doing, formally accept Gate 1 Travel’s Terms & Conditions. Passengers booking online will be required to complete the Passenger Agreement at the time of booking. Passengers booking via telephone will be provided a verbal review of the Passenger Agreement which will be delivered via email shortly after the time of booking. Customers who are unable to receive and complete their Passenger Agreement via email may request the Agreement be provided via fax or mail. Travel documents will not be released without a completed Passenger Agreement. Gate 1 reserves the right to cancel bookings and return deposits without a completed Passenger Agreement. The Passenger Agreement incorporates these Terms & Conditions including Release from Liability, Assumption of Risk and Arbitration Clauses. Completion of the Passenger Agreement constitutes agreement to these Travel Terms & Conditions and Gate 1’s Release from Liability, Assumption of Risk and Compulsory Arbitration Clause. Please ask your travel counselor for more information regarding Gate 1’s Release from Liability, Assumption of Risk and Compulsory Arbitration Clause.

PHOTOGRAPHIC RELEASE: Gate 1 may take photographs or video of its trips and trip participants grant Gate 1 permission to do so and for it to use same for promotional or commercial use without payment of any compensation to participant.

CUSTOM GROUPS: These Terms & Conditions apply except where modified in the Group Proposal and/or Group Confirmation

Additional terms and conditions are required for group travel. Please ask your Vacations to Go travel counselor for more information.

800-680-2858

Open Mon-Fri 7am to 10pm, Sat 8am to 8pm, Sun 9am to 8pm, U.S. Central Time