expedia com Complaint

Expedia Cancelled our Cruise Booking!

I booked a cruise via Expedia.com on 1/7/15 and received a confirmation email from Expedia at approximately 6pm on 1/7/15 confirming booking number 18803662 with a total of $846.88. On 1/8/15, I received an email from Expedia indicating that the credit card had been declined and booking number 18804253 totaling $848.88 would be cancelled if Expedia was not contacted by 1/7/2015. Note: The booking number and total do not coincide with my booking number and total. Further, the email was received on 1/8/2015 at 12:19am not allowing any time for the customer to contact Expedia to resolve. Nevertheless, I contacted Citi Bank regarding the online transaction who confirmed that Expedia never attempted to put through a charge on my card. As such, there was no declined transaction as stated in the email. On 1/9/15, at 8:00am I contacted Expedia and spoke to Carla she confirmed with me there was a system error that appear to have occurred in that the "Urgent" email had incorrect information, was received late, referenced another name on the booking, and that my correct booking number 18803662 did not carry over my husbands name on the reservation. Carla later advised me that unfortunately the cruise was now sold out and Expedia would be unable to correct this mistake. I immediately asked to speak to a supervisor and was transferred to Brian. Brian stated that I am my own travel agent and that I must have input something incorrectly. I tried to explain to Brian that my information was input accurately, my credit card information was correct and I confirmed with Citi Card that Expedia never attempted to charge my card, and that the email sent to me included an incorrect booking number, incorrect total, and was received on 1/8/15 after the deadline of 1/7/2015 to contact Expedia for resolution. Brian stated that he didn't know why that occurred, but that my booking 18803662 was cancelled and there was nothing that can be done to fix it. I expressed my concern, frustration, and aggravation with Brian as I did nothing wrong and as Carla confirmed there seemed to have been a system issue on Expedia or MSC's end and that I, as the customer, should not be penalized for Expedia's negligence. I asked why someone didn't call me versus sending an email the following day, and Brian stated he didn't know. Brian spoke in a monotone voice, offered no apology, or resolution to remedy this situation. Our vacation has been completely ruined. We were cruising with my husband's colleagues and believed that the confirmation email from Expedia received after our booking online was just that a confirmation of our cruise vacation. I am so disgusted with the lack of empathy and customer service by Brian.