Swartz Contracting

About this company

Swartz Contracting

Swartz Contracting is the leading restoration and remodeling company in Lima and west central Ohio. We specialize in fire, wind, water, storm and vandalism restoration, mold remediation and residential and commercial remodeling. It is our goal to treat every situation with the utmost care and restore your home or business to its pre-loss condition as quickly as possible. We want to help you rebuild your dreams and restore your confidence. More

Our company has enjoyed great success due in part to the many satisfied repeat customers we have been fortunate enough to work with as well as the loyal and dedicated employees that consider customer service to be their number one priority. Each of our employees from office to field staff have the empathy needed to handle any restoration project along with the communication and technical skills needed to effectively meet our customers’ needs.

We are relentlessly focused on achieving top quality customer service through returning customer phone calls in a timely manner, answering questions as soon as they arise during the estimating and job process, making sure the customer is informed during and after the restoration process and performing all work to the proper Standard of Care.

There are three other areas that clearly separate Swartz Contracting from other restoration contractors.

Feedback

What is this?

GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.

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Most helpful reviews & comments

What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

Comment

Comment on "Recognize Excellence"

Lima, OH on
Aug 08, 2018

Gary Flowers was exceptional!! He went out of his way to accommodate us by coming out on Saturday's to meet with us. Since we are out of town, Saturday was the only day of the week we could get down to Lima to take care of business with our parents house. And for that.....Thank you very much Gary!

Review by Nancy B.

Everyone, especially Chuck worked very hard to alleviate our concerns about the damage that was done and to reassure us. They were helpful in numerous ways with advice on the damage.

Response from Swartz Contracting

Aug 02, 2018

Thank you for the kind words, Nancy! We are happy that you are satisfied with the work Chuck has provided for you. We like to give as much information to our customers so that they know whats going on and what options they have.

In this report, Swartz Contracting has published a summary
of the customer feedback they've received since they joined GuildQuality in May 2017. In that time, 242 out of 422 customers (57%) responded to a GuildQuality satisfaction survey, with the most recent response in August 2018.

If you are a Swartz Contracting customer, and if Swartz Contracting completed work for you
after May of 2017 but you haven't yet received a survey,
please let us know.

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