Cant download photos?

Hi my daughter got a HSM disney pix micro camera for christmas and even though there are loads of pictures on it, it still says no pics on camera. I have tried everything suggested on another post. any ideas?

MY DAUGHTER GOT A HIGH SCHOOL MUSICAL PIX DIGITAL CAMERA FOR CHRISTMAS AND HER'S IS DOING THE SAME THING WE EVEN TOOK IT BACK TO THE STORE AND EXCHANGED IT FOR ANOTHER ONE AND THIS ONE IS DOING THE SAME THING WE EVEN WENT ON THE WEB AND DOWN LOADED THE DOWNLOADER FROM THE NET AND IT'S STILL NOT WORKING SO WE HAVE BEEN PULLING PICS FROM OUR PIC PACKAGE TILL WE FIGURE THIS OUTMY DAUGHTER GOT A HIGH SCHOOL MUSICAL PIX DIGITAL CAMERA FOR CHRISTMAS AND HER'S IS DOING THE SAME THING WE EVEN TOOK IT BACK TO THE STORE AND EXCHANGED IT FOR ANOTHER ONE AND THIS ONE IS DOING THE SAME THING WE EVEN WENT ON THE WEB AND DOWN LOADED THE DOWNLOADER FROM THE NET AND IT'S STILL NOT WORKING SO WE HAVE BEEN PULLING PICS FROM OUR PIC PACKAGE TILL WE FIGURE THIS OUT

AnonymousJan 01, 2008

Ive tired loading the software several times....all with the same end result, it cannot find the camera when pluged in via USB. Im going nuts trying to figure it out....my five year old and I don't understand why it wont work.Ive tired loading the software several times....all with the same end result, it cannot find the camera when pluged in via USB. Im going nuts trying to figure it out....my five year old and I don't understand why it wont work.

I am having the same problems, will not download photos, my little girl is so disappointed that the camera just sits in a corner on the floor.She just got it.What a rip off!!!!!!!!!!!!!!!!

arrchef@yahoo.comI am having the same problems, will not download photos, my little girl is so disappointed that the camera just sits in a corner on the floor.She just got it.What a rip off!!!!!!!!!!!!!!!!arrchef@yahoo.com

AnonymousJan 11, 2008

Finally got camera recognized after an hour of searching for and downloading drivers from web... now, it can't find pics IN camera...... don't know how much more time I can devote to this. At this rate, might as well just get my 9 year old a real digital camera.

Finally got camera recognized after an hour of searching for and downloading drivers from web... now, it can't find pics IN camera...... don't know how much more time I can devote to this. At this rate, might as well just get my 9 year old a real digital camera.

Have the same problem and i AM running the software under the administrator account. Next fix please or refund.Have the same problem and i AM running the software under the administrator account. Next fix please or refund.

I purchased 3 Disney pix micros for Christmas and i am having the same issues.....i cant download any pictures but its brings up a video capture so we can do videos but no pictures...very confusing...we have tried every resolution listed and then some and it still does not work....this is very disappointing to my children not to be able to download and edit the pictures that they have taken...I purchased 3 Disney pix micros for Christmas and i am having the same issues.....i cant download any pictures but its brings up a video capture so we can do videos but no pictures...very confusing...we have tried every resolution listed and then some and it still does not work....this is very disappointing to my children not to be able to download and edit the pictures that they have taken...

My kids got one of these stupid cameras each, and i have spent too much time already trying to get them to work. I have tried all these exceptional ideas but to no avail. We still can not get it to download or recognise the pictures in the camera. Much to the bitter disappointment to miy kids I think its timme to find the reciept and return this rubbish to the store !My kids got one of these stupid cameras each, and i have spent too much time already trying to get them to work. I have tried all these exceptional ideas but to no avail. We still can not get it to download or recognise the pictures in the camera. Much to the bitter disappointment to miy kids I think its timme to find the reciept and return this rubbish to the store !

Windows XP... same problem- I have two computers after installing the software neither one worked to download the pictures off of the camera. a pop up says the device has malfunctioned. POS! Windows XP... same problem- I have two computers after installing the software neither one worked to download the pictures off of the camera. a pop up says the device has malfunctioned. POS!

My daughter just received one of these camera's for her 6th birthday and is extremely excited. I am running Windows XP and was getting the "No pictures on camera" error. I tried downloading the drivers for this but that did not work. Here is what I did to get the camera working:

1) Connect the camera with the provided USB cable.
2) Download the latest driver from the Digital Blue web site: http://digiblue.com/customer-service/downloads/index.html, select the "The Disney Pix Micro Drivers for WIN ME, 2000, XP"
3) Install this driver, this will not enable the camera to work yet.
4) After this driver has installed, go to Control Panel
5) Select System
6) Select the Hardware tab
7) Select Device Manager
8) Find the device in the list (mine said "USB Digital Still Camera"), will probably have the yellow exclamation mark on it saying that it is not working.
9) Double click the device
10) Select "Reinstall Driver" from the General tab
11) When asked if Windows can connect to Windows Update to search for software, select "Yes, this time only" and click Next.
12) Choose "Install the software automatically" and click Next.
13) You should get a message saying the driver for the "DB CIF Cam" has not passed the Windows Logo testing, select "Continue Anyway".
14) Click Finish.
15) The first time I did this, I needed to take a picture while the camera was connected to the PC.

After doing this I am able to download the pictures and everything works great. I hope this helps.

Hello Everyone. I was having the same problem and I found a solution for me. The driver that came with the camera was not the right one. In my case I use Windows Vista and it was not working. The picture Downloader would say "No pictures found" or something like that. So I found the company that makes this cameras - it is called Digital Blue. So I went to their website and found the updated drivers. After installing it, everything worked ok.So the link to their download area is:

http://digiblue.com/customer-service/downloads/index.html

There you will find all the drivers you need. I hope you can solve your problem.

Anonymous

Re: Cant download photos?

A common problem is often the privileges associated with the account. If the software is run within a limited account, it can't connect and find photos from the camera. Easiest fix is to run the software from the administrator's logon instead of a limited user logon.

Well i emailed the manufacturer and this was the response i was given.

Hi,
This error typically occurs when the device drivers for the Pix Micro
are not properly installed. The steps below will help you manually
install the device drivers.

Solution #1:

Open your “My Computer” Insert your Pix Micro disk into your CD-ROM drive Now you will see that your CD drive changed to say PixII Right click on your CD drive Left click on the option that says “Explore” A window will pop up with three folders in it: "Camera", "Pix", & "Micro" Double-click on the camera folder After clicking, you will find a utility application named CameraDriverSetup.exe Please double-click on this utility

You may get a message: “Do you want to remove the selected application and all of its components?”

Click “OK”. Now run the application again. After it installs the application installs the drivers. It will ask you to restart your computer. Please save any documents you are working on and do so.

...Continued from all OS's: 6. In the device manager you will see the list of all the hardware attached to your computer. 7. Expand the ‘Imaging Devices' by clicking on the ‘+' symbol if not already expanded. 8.
Under Imaging Devices there may be two unknown devices with an ‘!' on
them, they may be labeled ‘USB Digital Still Camera', double click on
them to open the properties menu for the device.

If there is not
a 'Imaging Devices' category check under 'unknown devices', ‘Other
Devices', or 'Universal Serial Bus Controllers'.

9. In the device properties window click on the Tab labeled ‘Driver'. 10. Next click on the ‘Update Driver' button. 11. Now select ‘Install from a list or specific location' and click Next.12. Now check the box labeled ‘Include this location in the search'.13. Then click browse and Expand My Computer > Pix 2 (or your CD drive) and click OK.14. Now click next on the Hardware Update Wizard window.

The
Disney Pix Camera driver is now installed properly. You may close any
windows that are open and open Download software from the shortcut on
the desktop.

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you can download a manual for this camera here:http://digiblue.com/customer-service/downloads/but there is a mouse hand holding a picture in the top left corner...right click that and choose "save as"Hope this helps.

So first you connect the cord to the camera then to the computer tower.Then you Take out the disk.DO NOT LEAVE IT IN!!!!!!!wait for it to load then when it does you'll have to click next,next,then finish.In a few days go to the file you loaded them on.then insert the disk and click burn pictures

I would ask someone like a specialist to see these directions before you proceed

My daughter just received one of these camera's for her 6th birthday and is extremely excited. I am running Windows XP
and was getting the "No pictures on camera" error. I tried downloading
the drivers for this but that did not work. Here is what I did to get
the camera working:

1) Connect the camera with the provided USB cable.
2) Download the latest driver from the Digital Blue web site: http://digiblue.com/customer-service/downloads/index.html, select the "The Disney Pix Micro Drivers for WIN ME, 2000, XP"
3) Install this driver, this will not enable the camera to work yet.
4) After this driver has installed, go to Control Panel
5) Select System
6) Select the Hardware tab
7) Select Device Manager
8) Find the device in the list (mine said "USB Digital Still Camera"),
will probably have the yellow exclamation mark on it saying that it is
not working.
9) Double click the device
10) Select "Reinstall Driver" from the General tab
11) When asked if Windows can connect to Windows Update to search for software, select "Yes, this time only" and click Next.
12) Choose "Install the software automatically" and click Next.
13) You should get a message saying the driver for the "DB CIF Cam" has
not passed the Windows Logo testing, select "Continue Anyway".
14) Click Finish.
15) The first time I did this, I needed to take a picture while the camera was connected to the PC.

After doing this I am able to download the pictures and everything works great. I hope this helps.

i had the same problem with my camera too but i emailed the manufacter and this is what they sent me:
Hi,Thank you for your interest in Digital Blue. Please unplug the camera from your computer and follow the steps below.

Open the Start Menu > All Programs > Accessories. Right-click on 'Command Prompt' and select "Run As Administrator...".

This will bring up a window saying 'Windows needs your permission to continue', please click on the 'Continue' button.

When the DOS window opens, type in (without the quotes):'cd c:\windows\system32'

You should see a window pop up stating 'DllRegisterServer in vbscript.dll succeeded.'

Please insert the software CD with version 2.2.0 into your CD/DVD-ROM drive.

This will bring up the auto-play for the install, please follow the prompts to go through the installation.

The install consists of three different software packages, you should see the Pix 2.2, Pix Loader or Pix Micro Downloader, and the DB CIF Cam being installed.

If you receive an error after the Pix 2.2 install, you will need to download the drivers and Downloader program from our website at http://digiblue.com/customer-service/downloads/index.html You will need to select the 'Disney Pix Micro Downloader' and 'Disney Pix Micro Drivers for WIN Vista'.

Once you have installed the drivers and downloader program you will be asked to restart your computer. After the computer has been restarted, plug the camera into the USB port and look to see that the computer says the drivers have been installed.

Open the Pix Loader or Disney Pix Micro Downloader from your Desktop or from the All Programs list and click on the Download button. If you have a 'Pixel Up' window pop up, click OK, and wait for the download to finish. A 'Delete' button will come up on the Downloader program which will indicate the download has been completed.

You can view the photos by going to 'My Pictures' > 'My Snapshots' or using the Pix 2.2 editing software.