How can we help you?

HELP FILE

About Infrequent Updates

Administrators can create default update settings for all device groups on the account (using the Admin Center), or they can choose different update settings for each device group on the account. These settings will apply to both the agent and Customer desktop applications (i.e., both agents and customers under the device group will have their applications updated).

What are infrequent updates?

This setting prevents the GoToAssist Expert and Customer desktop applications from being automatically updated to a newer build, even if it is a default build. Administrators can select a specific version and build for specific device groups or entire account (Admin Settings) so that users with this setting will not be updated unless their selected build is retired, at which point they will automatically have their version updated to the newest default build. Learn more about updating settings for device groups and Admin Settings.

Infrequent updates for device groups

To set a specific device group to "infrequent updates," admins can do the following: