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What is SnapEngage?

"SnapEngage is a Sales & Support Chat service. It is built to empower sales and support teams with priority tiers, transfers, user roles, monitoring, reporting and team chats."

This service gives its users abilities to automatically invite their visitors to chat, so they don’t have to waste time monitoring unresponsive chats. Agents can focus on only those visitors who want to talk. They can also customize everything! The chat window, agent photos, Help-Chat, and Contact-buttons.
SnapEngage can easily be installed on any website and seamlessly integrates with your CRM or Help Desk, the perfect solution for enterprising companies of any size.
Its strengths are definitely ease of use and their very efficient web client that gives easy access to all the important functionalities.

SnapEngage scored 89/100 in the Support & Helpdesk category.
This is based on user satisfaction (95/100), press buzz (47/100), recent user trends (falling), and other relevant information on SnapEngage gathered from around the web.

The score for this service has improved over the past month. What is this?