Cablevision Derangement Syndrome August 12, 2008

I just got off the phone with a Cablevision customer service representative, got the same apathetic attitude regarding adding Fox Business Network, and hung up on him. (He deserved it.) So, I’ve coined a new term: Cablevision Derangement Syndrome.

Those with Cablevision Derangment Syndrome are Cablevision customers that are sick of the company’s arrogant attitude–reflected in customer service and advertising (see Optimum TV ads)–and unwillingess to add channels that many other cable companies, and phone and satellite operators have already added!

Symptoms include anger, frustration, helplessness, envy toward customers of other providers (DirecTV, Verizon FiOS TV), and a yearning to switch providers. Alas, a person with CDS realizes that switching providers means no more News 12, no more News 12 Traffic & Weather, and no more localized Local Forecasts on The Weather Channel (in SD). They also realize that their parents and sister don’t care about the lack of certain channels, are content with what they have, and refuse to switch providers just to please their son/brother. (As you can tell, I’m indirectly referring to myself.)

If you are a Cablevision customer and are afflicted with CDS, please leave a comment to this blog post. That way, I will know that I am not alone.

8/16 UPDATE: I guess I am alone on the Cablevision Derangement Syndrome front. That’s what happens when you make terms up – no one else knows what the hell you’re talking about, nor do they care. Am I right? Or am I just impatient in waiting for a response?

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Mike you are right on bro. We can’t get what we want to watch, plus we are now trying to get our address changed because we have incorporated into a town of our own with our own zip code and Time Warner Cable will change our billing address. Plus they advertise on tv if you have an outage or a problem we will be out the next day. BS, they tell us it will be three days to a week over the phone when we call them. When our cable company was locally owned service was much better. Now Time Warner has bought it and it has changed for the worst. Customer service means nothing to big companies anymore. Thanks for the blog to vent on.