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Reviews

The receptionist girl, who also did my pre-testing and contact section of my visit was extremely rude. From the very beginning, no warm welcome. She rushed me through the pre-testing and became very impatient when I continued to blink. I was trying not to, of course but these tests were not something I was used too. During the contact section of my test, She walks in to the room, making a snide remark to the doctor about how bad my eyes had gotten since the last visit. She slide contacts at me, ordered me to put them on then pulled up a calculator on the computer to figure out how much I owed. When I started to ask questions, she again lost her patience and didn't explain things to me very well. There were no break down of prices or what my insurance covered. Just some numbers she came up with and typed into the calculator. I left feeling bullied and ripped off. Maybe she was just having a bad day, I hope that is all, because that is no way to serve customers. I do not want to do business with this store in regards to contacts ever again.
Dr. Suddath is a nice doctor, he explained things well and answered all of my questions. He rushed extremely fast through my exam, and I left feeling like my eyes didn't get the best exam they could have received.
The glasses staff, who helped me purchase my frames and lenses were great! They explained all my options, what my insurance would or would not cover and I left with a great affordable pair of glasses. If it were not for these people I wouldn't have given this store 3 stars.

Aug 28, 2017

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I apologized for any inconvenience during your visit in our office. It is never our intention to make a patient feel uncomfortable or not valued.
Thank you for your feedback, I appreciate it.

Young man whom did both wife and my exams. Shannon (Friday) and myself (Sunday) Shannon and I agree his exams are the best we have ever experienced. Polite, Funny, Professional. He has a natural gift for optometry and dealing with people.. 10 Stars :)

Aug 28, 2017

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Thank you, I will let Dr. Sudduth know how much you enjoyed your exam process.

Dr. Suddath very professional, clear & explanatory in diagnosis-- answering all questions pertinent to my individual situation. Also, improved professional attitude in reception area as on previous visits over the past couple of years, much idle chit-chat occuring within employees. Thank you.

Aug 12, 2017

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We appreciate your feedback. Thanks for your comments.

Dr. Ted Brink & Associates at Roosevelt Square

— Edith H.
(Patient since Thu Aug 10 00:00:00 MDT 2017)

Everyone friendly and helpful !

Aug 12, 2017

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Thank you, Ms. Edith. We enjoyed catering to your eye care needs. See you next year!

My visit was fantastic. I would highly recommend Dr Sudduth. He took the time to learn about what I needed, discuss my options without rushing me, and solve a comfort problem with contacts that my other eye doctors never addressed. The staff was friendly and helpful. I can't say enough good things about this office!

Jun 15, 2017

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We appreciate all of your kind words. I will give Dr. Sudduth the feedback that you provided. Thank you so much.
We look forward to seeing you next year.

The staff was so friendly I loved the doctor that did my exam. He was so thorough and listened to my concerns, he did a thorough exam of my vision and also showed me results of the health portion of the exam, showing the back and inside of my eyes and the risks for having lighter colored eyes. He was so friendly and made me feel completely comfortable and confident that he had my best interest in mind.

Apr 11, 2017

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Thank you so much for your input. We love to cater to our patient's needs. Educating the patient is our highest priority.

Everyone in the office seemed so up tight, however Ms. Sue ella was very pleasant and helpful with helping me choose the perfect frame your awesome.

Mar 11, 2017

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Ms. Holiday,
I am sorry that was the perception of the office. It is never our intent for our patient to feel this way. I hope that you will give a second chance. Sue Ella is a welcomed addition to the team.

I drove more than 60 miles for an eye exam at this place - and I will say that while the lady at the front desk had no manners, my appointment was quick and my prescription was perfect (an issue I had with local offices - they could never get my prescription right). Well, when I left the office, I was told my contacts would be in by Wednesday - so I planned a trip to the office the following Saturday. I called Friday, and gave my info to the lady that answered, who left me on hold for a few minutes, only for someone else to pick up and take my same information and put me on hold for even longer. Then someone finally said only one box is there, not the other. I am running out of the boxes that were given to me at the time of my appointment (oh, and when I got home, one of the boxes only had 3 more contacts in it and it should have been 4 - so I had to already wear the daily contacts for 2 days in a row).
It appears now that I have NO glasses and NO contacts for the next week, as I work and cannot travel to Jacksonville except on weekends. I am on the last pair that was given to me at my appointment. I am not sure what to do - I cannot drive without corrective vision and my old glasses are the wrong prescription. I was initially pleased with the service - but now, not so much.

Feb 24, 2017

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My apologies for any inconvenience or confusion that this may have caused.

I want to thank Dr. BRIAN ARMITAGE for his care today .. I had an eye infection this year.. and it had scarred both my eyes.. so getting me into a prescription that corrected me was a challenge.. in the days of automation some would not challenge their results however doctor Armitage did and significantly modified the suggested prescription and took great care to explain to me what was going on and to work with my impairment. Thank you Doc for your professionalism and your time today. It was a long appointment and i appreciate the care you and your staff extended to me ..

Jan 28, 2017

Dr. Ted Brink & Associates at Roosevelt Square

— Shawnee S.
(Patient since Thu Jan 12 00:00:00 MST 2017)

They provided phenomenal service. The staff is outstanding ( excellent ). The facility was phenomenal I recommend it to anyone visit their office

The office staff was very friendly and accommodating. I broke my glasses and they were able to get me in within an hour and I received my glasses within 2 hours of walking in. It was great. The doctor was very open and personable.

The assistant who took me back for the appointment was not very friendly. First there was no greeting, no smile, just a waive of her hand to follow her to the back. During my entire time with her no smile, no warmth, nothing! The doctor I saw was on the other hand very warm and professional.

Dr. Armitage was very thorough, kind and patient with my questions and concerns. The staff is pleasant and efficient. Everything is kept quite clean. The location is convenient and the opticians in the store are knowledgeable and friendly.

Dr. Brink was polite and extremely easy to talk with. He carefully explained the whole process as it was happening to help me understand what he was doing and he took his time and answered all my questions thoroughly. It was a pleasure seeing him. After three other optometrists, I finally have found my favorite.

Great experience Doctor was fantastic he took the time to explain everything too me The staff helped me pick out my glasses and was very patient and courteous. I highly recommend this facility to all my friends.

Sep 6, 2016

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Thank you for your kind words. We look forward to seeing you next year!!! We appreciate all referrals.

Everyone here is very friendly, helpful, and knowledgeable. They don't mind myself and 3 children all needing exams and glasses at the same time. At no point in the 2 hours we spent there was anyone rude or agitated by us. I have recommended this office to many friends and will continue to recommend.

Aug 21, 2016

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Thanks Ms. Angel. We look forward to seeing you and your children next year!!!

My eye appointment was easy to make online and the staff was kind, however I felt pressured into buying contacts/glasses that very day but insisted I did not want to that day. 4 stars because everyone that works there is still very kind and gave me one day contact samples

Aug 17, 2016

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Thank you for your feedback. We look forward to assisting you when you are ready for your contact lens purchase.

Dr. Ted Brink & Associates at Roosevelt Square

— Ashraf A.
(Patient since Mon Aug 15 00:00:00 MDT 2016)

Very friendly staff. Dr. Brink took the time to explain in great details what's happening. I Repeated the questions many times and he still gave me the time to answer my questions and my concerns. Very satisfied.

Aug 17, 2016

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We appreciate the kind words and look forward to seeing you for your annual exam.

The entire staff is simply awesome everyone is professional and courteous I specially like the new innovative ,electronic eye examination equipment that provides you the best eye exam. A wide selection of different contact lens products.The convenience of getting your exam and having your eyeglasses all made in the same place. just awesome!

Jul 18, 2016

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Thank you for the feedback and I am glad that you enjoyed the Clarifye digital exam process. We look forward to seeing you next year!!!

Dr. Ted Brink & Associates at Roosevelt Square

— Dorothy H.
(Patient since Mon Jul 11 00:00:00 MDT 2016)

Friendly staff, and I really liked Dr. Suddeth. He was efficient and skilled and a nice person.
I was disappointed my lens could not be made with a couple of hours...I was told it would be ten days to two weeks. That's not why I came to Lens Crafter's. I've gotten glasses there for many decades and this is the first time I left without my prescription glasses. They did do my sunglasses and did a very good job.

Jul 12, 2016

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Thank you so much. Dr. Sudduth is a new edition to our practice and he truly enjoys his job. I will pass the feedback to Lenscrafters manager about your glasses so that we could better our processes when it comes to delivering glasses. We welcome your feedback.

Everyone was professional from the front door to the back office. I will definitely make an apt again on a Sat. It was 4th of July weekend and I felt comfortable,especially with Ms. Tiffany Tucker, she as very calming voice that I loved!

Jul 4, 2016

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I will your sentiments to the staff that took care of you. Dr. Tucker will be glad to hear your response on her services as well.It is greatly appreciated.

I had gotten something in my eye And had waited a week hoping it would come out by itself. It was really bothering me and the doctor Did his thing and within 2 hours I felt like a new person. Thanks. Doc

I was very pleased with my experience for general eye exam and contact lense fitting. Dr. Sudduth explained everything in simple to understand terms, including details about the my retina photos, which I appreciated greatly.

I am very pleased with the experience I had here. All of the employees were helpful and friendly. I have horrible eyesight and I have anxiety about going to a new doctor but Dr. Armitage was amazing. I feel like he really took the time to make sure I had the correct prescription after I explained my worries of having the wrong one for so long. He didn't rush me through an exam since it was my first one, he took the time to explain everything to me. I have been to a ton of eye doctors in my life and Dr. Armitage was one of the best ones I have experienced. Thank you to everyone at this facility! I called the day of and got multiple options for appointments. They called me back quickly and the doctor saw me quickly.

Apr 26, 2016

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Dr. Armitage truly cares about his patients and their eye care needs. I am glad that the expectations were met and you enjoyed your experience.

I haven't been to an optometrist in years and I was kind of nervous that I would get a lashing so to say. Any questions I had was answered and no one shamed me because I haven't been in years. With a convenient location and warm welcome associates, I know that this will be my permanent optometrist.

I clearly explained when I arrived that the insurance would be used to cover glasses and that I was paying for contacts out if pocket. The dr was wonderful.. the receptionist was as well, but the lady who was in the room when I tried contacts wasnt friendly, and she clearly didn't listen to me. I told her I wanted to ourchase 2 months of contacts and then keeo the rx on hand. She tried to charge me a full year. I mentioned the contact didnt feel right and she brushed me off to do calculations. Then when she took it upon herself to set it up to run ny insurance for the contact exam instead of glasses like I asked for; she placed blame in the receptionist. The man who helped with the frame fitting did redeem your business by beijg pleasant and patient..I just dont think I would like to go back though. I like clear communication and nit once did the lady answer the single main question I had.. " how much does one box of these contacts cost." You would think you would a better experience considering the out of pocket.

The entire support staff and tech's were great, friendly, and helpful. My appointment was at 2:40 and I was in my car at 3:45. The doctor was helpful enough, but was about as joyful as you would expect someone working at 3:30 on a sunday. But he was quick and efficient and didd'nt make me wait. All around a great experience at this office.

Was very happy with the Ladies behind the desk and the young Lady that did the test before we saw the doctor. The Doctor could try to be more friendly cause he was like talking to a machine instead of someone there to help and work on my Wife.

I love the staff and the service. My glasses broke and they got me in the very next day. Everything was explained fully. The doc even checked my sight after I tried the contacts on to double check. It's very clean. They all said hello and goodbye.

Dr. Brik along with his staff was very professional and good. The problem is the filling of the perscription and frames. Dog and pony show not paying for. Petty boy over there up selling and me catching him telling two different stories. Went else where to fill perscription, shame on him. Way over priced.

The front desk was amazing. However I did not enjoy being call back to see the doctor by finger gestures instead of asking for my name. I work at a outpatient center and I have never use hand gestures to direct patient. I had always call my patient by Mr. Or Mrs.

All I wanted was a quick eye exam for a glades prescription. Nearly an hour and a half later. I don't need a full time opti-guy. Just a prescription. They didn't want to hear that . . . Ugh. Never again.

Most thorough examination I can recall. Did not hurry me to respond to which lense was better. Being hurried has always been my only complaint. Thank you Dr. Kitchener! All personnel were friendly and knowledgeable.

Bought contract and they tryed to push a whole year's worth on me which was right around $300 need to take more time explaining your Bill to you and give more options instead of just bring you a $300 bill and asking for payment

Everyone seems very attentive, until the bill is paid. Dr. K was rude and condescending. Dr. K took out a contact lens from my eye - and poked me in the eye! Why didn't he just ask me to take out the lens?

Girls at the front desk we quick and efficient, pleasant and helpful. The Dr. and his assistant were on time, gentle, explained every step and gave time for questions and concerns. I would recommend this office to others for sure!

Dr. Brink's should feel privileged to have such a wonderful staff. These guys are professionals and provide excellent customer service from the time you walk through the door to the time you leave. Great job.

Superb customer service. Excellent optometric evaluation. Special thanks to Dr. Kirshner, and to Mathew M. for their kind attention to my vision care needs. I could not be more pleased with this LensCrafters experience. New LensCrafters "customer for life". Sam Young, MD

Everyone was fantastic!! I went to work today telling everyone about the store. It took time to find the right frames for another pair I'm getting in 2 weeks and they took the time to do that as well. That way I wont have to go through everything again. I was really impressed with the time and effort everyone put into finding me the right glasses.

I give it a 10 star the very very best ever I was so comfortable and pleased and impressed I will always be going there thank you so very much to everyone who helped me y'all are awesome I give at the highest rating ever Thank you all so very much Melissa Baker

The young lady who did not greet me as I walked up to the counter was cold in asking if she could help me. Once she learned why I was there she reached over got my tray off of the file cabinet and took my credit card, ran it handed me the receipt to sign and gave me my copy ensuring that my contacts would be there within 5 or 7 days. The problem was she never smiled at me and appeared as though I was anything more than a bothersome to her day. I don't expect bells and whistles however when I am giving my money to anyone I expect them to be at least friendly and say thank you or at the very least pretend until I get out of the door. Her major concern was running my card and getting me out of that office asap.

Easy enough to get an appointment , fine. Not so good that my appointment was scheduled for a time BEFORE the employee who actually did the first part of the exam was working. I'm sitting in the waiting area for about 10--15 min while the the person I eventually saw comes into work, after I had been there waiting all that time. Better to schedule a patient for a time when the appropriate employee was on the clock. I watched her go thru the routine of turning on machines,putting on the white lab coat. Once she was ready to take me back she was friendly as well as professional with all she did to prepare me to see the Dr. I had the first appointment of the day. Shows a disrespect for a patients time. As for the eye exam itself, very thorough, no complaints. Nice front office staff,seemed competent and easy to work with. Honest opinion? Yes

After completing my eye exam for glasses and contacts, was taken for a contact fitting. Since I was not aware of the sitting fee, I was not able to keep the trials. I advised the young lady that they need to tell the customer by phone and before exam that there would be a sitting fee. those of us that haven't gotten contacts in yrs. Instead of telling me that I can come back another time to pay the sitting fee and get the trails then, she contacts rep said she was getting the manager regarding installment payment. I didn't ask her for that. I explained and ask, well I have the contacts on, what do I do just leave them and would I still be charged for the fitting. Her manager tried to get me to pay for the fitting fee. I had to again tell her that I wasn't informed that there is the fitting fee and that I had no budget for this. My problem with all this was that all that discussion and time wasted trying to let me see the benefits of contacts. I didn't need a selling pitch, just needed to hear the first time that I can get them another time. The Manager (which I didn't think was much help) she have not been told to talk to me about all this. I felt like i was expected to pay for the fitting fee and I didn't have the money at the time. I had to wait some more before I could pay my $10 copay. Two days after that I went back for the trails and to pay fitting fee. Had the worst customer service ever by the manager. My fitting fee was $110 but she wanted to charge me 130. I told her I was told110per my iinsurance. But she continue to tell me 130. It took one of her employees to ask me what was my insurance, the young lady looked it up and it was 110 per insurance. This is a manager and didn't do anything but attempt to frustrate me. Thanks to the young lady working I paid the right amount. When all the manager had to do was look up the info. She the manager made things worst by putting the contact container on the counter no bag, no sample solution. I wasn't asked if i wanted to wash my hands and put them on before I left the store. She didn't even bother to ask me. I felt like she had a personal issue with me. She was very rude and most likely needs some kind of cultural training on how to deal with the public. It sadden me so that as I explained to my husband the bad experience I had at lense crafter i realize that I forgot to ask for the prescription of the contacts. My husband called another brach and filed a complained but no one has called us back, except for the nice young lady who looked up my insurance for the fitting fee. She offered me a sample bag and said that they forgot to give me one. Funny because the store had just opened up half an hour before I got there. And I was the only customer at first. Sad to say but terrible customer service

I am a new patient and was welcomed with a smile. I only waited a few minutes for my appointment and enjoyed meeting everyone there. The staff has a wonderful attitude and the equipment is state of the art and painless. I would recommend this to anyone with 5 stars. Thank you

Good work - They lied to me at Walmart, cost me $65 and when the glasses came back days later and after two attempts - looking differently wrong each time, the manager told me they couldn't fill the prescription! Are you kidding me? Yours were done in an hour and work perfectly. As an artist and a heavy computer user, I really appreciate it!

Yesterday was my first experience with Lens Craftet & I was NOT fussy! Your staff is very helpful & professional I was impressed! They answered my questions , check event insurance information, told me my part & even was able to provide me an appointment. I saw Dr Taylor very nice lady who also was very professional & informative with any questions I had regarding my eyes. She provided me a set of trial contacts & I see so much better! She was also patient when going over the different strengths so that we get it just right. Overall wonderful expect!!! I have been Bragging to my coworkers so don't be surprised!! Thanks for the experience!

Compared to the VERY personable optometrist I saw regularly in another state AND a different optometrist @ Lenscrafters in Jacksonville, I felt like just another number. I chose this office because of location. My issue was resolved, but I expect a more comfortable connection w/ any health care practitioner I see..

Staff was very courteous and knowledgeable of their service to me. All procedures were explained and done will with concern for my benefit. Will definitely make this my place of choice for all my eye care needs. I will recommend this office to others looking for quality eyecare and service.

The staff was extremely nice. I was indecisive about which frame to pick and honestly I had no intentions on purchasing any frame, but I did. They were patient with me from beginning to the end. I really like the fact that they were able to take me within the hour of me calling to schedule an appointment. I was a previous customer somewhere else but they have really won me over!

This was my first visit to Dr. Brink & Associates and I can say it was a very pleasant experience starting with the reception at the front desk, the pre-exam by the technical assistant, and the full exam by Bradley Kirchner, O.D.. I would not hesitate to recommend Dr. Brink & Associates to anyone who is looking for a positive experience in professional eye care. I will be returning to this office for my exam next year.

Although no customers ahead of me, I had to wait for both girls at front desk to clean up the desk area for about 3 minutes. Was given wrong price for my contacts (double the amount). Not very professional.

The staff was friendly and professional. I normally fear the eye doctor more than the dentist, but they made it a good experience. The eye exam was quick and thorough and they fitted me for my glasses in a timely manner even though they were busy. All of this was done with a smile and I not only appreciate it, I recommend them.

I was quite satisfied with my experience with both the eye exam and process of getting new lenses for my existing frames and also prescription sunglasses. The doctor spent time discussing with me what I needed around my new prescription. The lady waiting on me also worked with me to get exactly what I wanted and the optometrist also assisted with that.

My fiance and I both used this location and had a very pleasant experience. Our only complaint was during getting our frames. The problem was that the individual assisting me was friendlier and more helpful than my fiance's. Aside from that the eye tech and Dr were both informative, friendly and efficient.

The doctor and his assistant were very capable and did a fine job on the exam. However, the women working the front desk and phone could use some lessons in courtesy and professionalism. They seemed irritated with my questions and had an attitude of intimidation. Although I made appointments for my husband and myself, we were not seen until over an hour after our appointment time, and no one ever acknowledged nor apologized for the delay. The staff in the actual glasses area were very nice. I'm not sure if I will use them again. Certainly don't try to get this done on your lunch break! !

They were able to make me an appt n the same day and the dr was wonderful with my daughter. My only complaint was the eye glass saleman was not very knowledgeable. My daughter had an idea and picked out one she liked. When I asked him his opinion on how they looked he stated "she loves them". I was concerned about how they looked and asked another associate her opinion. She automatically told my daughter they were not the right fit for her face and explained to her why. She then proceeded to assist her on finding the right fit. He didn't seem like he was knowledgeable and did not ask for help. It is important that the child likes the glasses BUT also as important that they look good on her. I would return again just would have rather had a more experienced and helpful associate to start with.

My wife and I came in and had our eyes examined. From the check in through the exam was great. Where I felt like a number is when the sales people helped my wife with her frame selection and left me alone. After 20 minutes of waiting I had to ask if anyone could tell me how my exam turned out. The sales lady had to ask the receptionist and she told the sales lady I had no prescription. I felt like because I had no Rx the sales people or anyone on the staff couldn't be bothered with me. On the other hand because my wife needed an Rx she was provided ample attention while she choose her frames.

They were so nice and friendly here! The Dr was amazing... The whole process took 2 1/2 hours, but that was for my husband and I to get exams and choose our glasses. It took awhile to pick our frames, never did I feel rushed. The associate went over all price options for our lenses as well and I never felt pushed to opt in to anything I didn't want. Great experience!!

Dr.Ted Brink & Associate Roosevelt, was very helpful with my eye need. They was able to point out an eye condition that I did not know I had. Now I'm On the the right track in making my eye site better. Thank you so much for meeting the needs of my vision.

The staff was friendly, courteous and quite funny. It made my appointment go along fast and they were also accomodating by allowing me to step outside for a few moments to calm my son down after my eye galss fitting. I would definitely reccomend the Roosevelt Office.

I had Warby Parker call this doctor to get a prescription, but apparently were denied, so I had to send them the information myself. The eye doctor and assistant were nice enough, but the exam seemed very rushed.

I live in Columbia, South Carolina and was visiting my sister for a week recently. One of her neighbors works for this company and immediately noticed that I was wearing a badly broken pair of glasses, with one handle! I had not had an exam in over 5 years. He encouraged me to come in and take an updated plan which I did. Once I walked into the office, I knew immediately that this was a professional, friendly and happy work environment. I went through the processes and was so thrilled with each part of the different exams. Eric was very professional and compassionate and careful through out my exam as I have a ruptured disk in my neck. He was encouraging through each process and knew that I was a little nervous and showed such respect and concern for my well being knowing that I truly needed new glasses. The doctor was wonderful and also made me at ease as Eric explained my concerns and she listened to each of my responses and took notice when I needed her to slow down to make sure I responded correctly. Mike and Ms. Kay were loads of fun and encouraging as I picked out my frames and while measuring me Ms. Kay even measured me the old fashion way and she and Mike came up with the same results. They did that because I can not hold my neck correctly without severe pain. I would not go any other place but this place and plan on driving the 6 hour trip just to have them examine me. I felt like a new person when they all helped me stay within my price range and made sure that I picked a pair of glasses that not only they liked on me but that I liked on me. I knew they wanted my experience to be a positive one and they did! Thank you all for the warm and friendly professional experience within your office and I look forward to my next exam!

My appointment time was 12:15 I arrived at noon, every time your here you have to fill out the same paperwork family history etc. I did not get called back until 1:15 after I complained that I had been there waiting for over an hour, they preformed the preliminary test and sat me in a room for another hour. I was released at 3:45 and informed that I needed to come back for another eye exam.

Dear Dr. Ted Brink & Associates PA, I came to your location in Roosevelt on August 11th, 2014 as a new patient. From that day forward I have received nothing but the most distasteful service from the staff throughout the entire office. I had to come back to your office 3 additional times for contact adjustments. I understand contacts and finding the right one but this is not what happened. I saw Susan Frick, OD for my second visit on Aug 25, 2014, and was given a trial pair of contacts from her that were not even my correct prescription. Can you explain this to me? How is a patient supposed to trial a pair of contacts if they are not the correct prescription? After the third visit I was accused by the front desk staff of not returning boxes of contacts. I know I returned them and your office has no record of it. They also had no record of giving me those same exact boxes. After wrongfully accusing me your front desk staff attempted to withhold my newer contacts. After demanding to speak with a manager and having to call her almost every day for over a week before she returned my call I was finally granted contacts. Not just a normal box of contacts, but a bag full of individual lenses each in their own box. Is this the normal protocol for your office? I would greatly appreciate a call from someone who can explain to me why I had such terrible care in your office. I can be reached by phone at 904-583-2772. Thank you. Kenneth Burgin Jr.

Very disappointed with being told the practice is in-network for VSP and then finding out after the exam that technically they are not, which meant that I had to pay $120 for the contact lense fitting and half the allowance for contact lenses. Further, it is my understanding after speaking to the associates that the charge for contact lenses is higher for in-network providers and they are usually able to make up the difference with lower pricing for out-of-network patients. This is not the way to do business and I will not be returning to this office and will purchase contacts through an in-network provider, even though I'm out $120 already.

My experience was awesome, the doctor didn't get upset that my 5 month old was curious about everything. She actually held her and that helped get us through the while exam (that was very good). The technician was also great, very helpful and didn't mind slowing down when my baby want during still.thank you guys for being so great with the exam and my baby.

They were nice, entertaining and fast. We came in as a walk in and were seen the same day. The doctor was excellent and the person who helped with glasses was very knowledgeable. Better than every time we've visited before!

Okay experience overall, although there was a feeling of rush, which in turn made me feel stressed. I felt like my child was failing everybody because she squirmed some and didn't follow directions as quickly as the doctor would have liked. I suggest a policy of allocating an extra ten minutes to appointment times for elementary-aged children, because they will squirm...unless my kid is outside of the standard deviation behaviorally, in which case disregard this suggestion.

I needed an eye exam in order to get a FL drivers license at the last minute before leaving the US. I was scheduled and immediately given a thorough exam. In and out in less than an hour with all the paperwork I needed. Thank you!

I had a good experience however it took longer than I expected. The ladies at the front desk was very pleasant and patient. The team overall are very professional and willing to assist customers and patients when they walk in. I really loved the patience and knowledge of Dr. Frick. I am a Rheumatoid Arthritis patient and had to have my eyes examined prior to starting a the medication, which has a side effect of effecting the eyes. Dr. Frick was knowledgeable of the medication and works with other RA patients on the same medication. She was very thorough in her exam and it made me feel good to know that I will be in good hands while on this medication. I'm glad I chose this office for my vision needs!

I was more than satisfied with my visit. From the moment I was greeted walking in the door, to leaving, all of the staff were respectful, courteous, and happy. The thing I most appreciate is the no pressure selling when it came to purchasing the glasses. My Dr. was awesome, and explained everything in detail. I am your customer for life. Thank you, Robeta Mercer

I want to thank every one at Dr. Ted Brinker& Associates at Roosevelt they were most considerate respecting my time. The appointment was an excellent experience and I enjoyed the help in picking out my glasses, The Tiffany pair will be a true classic. Again thank you for all your assistance and an excellent eye examination. Elisabeth O'Donnell

Every one of your team members I encountered were friendly, extremely knowledgeable of their craft and was THE reason I went ahead and purchased both an exam and new glasses as opposed to going down the road to NAS JAX's optometry concession. Good job!

very professional. Liked the no-dilation procedure. Office staff was extremely accommodating when I called 15 minutes ahead of my appointment time, to cancel due to a family emergency. Rescheduling was a breeze. Very pleased.

Dr Estrada was fantastic and did a very thorough exam of my eyes! The front staff also took great care of me, and found me the best deal for ordering a year's worth of contact lenses. I've been going to this office for contacts and eye exams for 5 years, thanks!

The staff and doctor were polite, professional, and cordial. When I arrived at the location, I was seen promptly. The doctor was quite knowledgeable and demonstrated good problem-solving skills. The visit exceeded expectations.

The website was misleading. I was looking for an Optometrist who also sells glasses. The facility location picture shows a Lenscrafters storefront. I was very disappointed during my appointment to find out that Dr. Ted Brink & Associates was only sharing space with Lenscrafters but had no other affiliation with them. No one listened to what I wanted. The only thing I wanted during my initial visit was to have my eyes checked and prescription confirmed or updated with the intent that I would be getting a new pair of glasses in the near future. I was very surprised as I was checking out that they had assumed I wanted four boxes of contacts and even more surprised to find out that I would need to pay an additional $80 if I did not take the contacts.

Good doctors, Good advice, lenses a little pricey. Found them cheaper by taking frames to someone who specializes in just putting in lenses. The place also sold frames. i may see the doctors and get the prescriptions filled at a different place next time.

Very courteous, helpful and extremely knowledgable staff. I was treated with respect, quick service, and such professionalism. Dr.Frick is exceptional in her profession so thorough, great patient communicator and educator and caring.

The Doctor was very nice and would see her again. However the assitant was not very friendly or knowledgeable and communciation from front desk to assitant was poor. The assitant did not seem like she knew what she was doing, she might have been new, however her customer service skills were lacking. I came in with insurance which my contact lense fit was $55 for copay. However when I checked out I owed over $100 since I had to pay 90% of contact lense fit, explaination was i had a "premium fit". I was upset since I brought in my previous persceiption and no one stated i had to do a premium fit. When I questioned why i had to have a premium fit I was told "You have an astingmatism and you would have paid this last year" I was pretty floored with her response especially since I just received this eye insurance and have NEVER been to lenscrafters and was a new patient. I responded to her with this and then she responded "well its your insurance". I basiclly got the "Ohwel, not our problem". Its not that big of a deal its just the way it was handled, no apology or anything, I should have been told when I checked in at some point especailly since I brough my contact perscription, type and filled out on form I have a astingamtism. I have been wearing contacts since I was 13, Im now 34, I have never had a "premium fit" and have had a astingmatism since I was a teenager. this may very well be a insurance thing but could have been handled better!

The Dr. Was wonderful!! I did get charged "professional" fees of $158.00 that insurance wouldn't cover and the staff did not provide a itemized receipt to show exactly what the "professional" fee was so now I cannot be reimbursed for it by my insurance. Also my appointment was at 12:30pm and my husband and I left at 3:30pm. Needless to say I will not be returning.

As always, outstanding customer service. Friendly staff. Glasses are overpriced. You can get your eye exam and go on ZenniOptical website and get glasses or sunglasses for a quarter of the price. Ordered 2 pair of progressive glasses with all the bells and whistles and 2 pair of progressive sunglasses with mirrored lenses and all the bells and whistles for less than one pair at Lenscrafters. Definitely recommend eye exams but save your money and get your glasses online.

Outstanding! From the minute I entered the door, until I left the building! I have been wearing glasses for 25 years and have never had such a pleasant experience! Thank you Caroline and Dr. Frick, you two are amazing!

it took 30 days to get my glasses back. there was nothing special about them I was told they got hung up in the plant in the quality control area and no one ever followed up on them until I called to inquire on them.

I had a very good experience during my eye exam and glasses fitting. The staff are professional, curious and efficient. Dr. Frick was knowledgeable, proficient and pleasant. Sam was very patient as I took for ever to decide on glasses. He offered great advice and information. I will definitely be going back!

I came in for a routine eye exam after surgery. The only thing that was done different was Dr. Frick said that pressure was a little high. She put some drops into my eyes to check the pressure. I asked what was the pressure and it was in range of that which is considered normal. They wanted to refer me to another office for additional testing. I am planning to go to an ophthalmologist for free screening. My question is why was I charge $140 plus dollars and a medical claims was made to my insurance for $210.00. I received trial samples of contacts and the routine check plus the additional check with some drops.

The exam itself was fine, but the front desk was disorganized and unfocused. When I approach a desk I have an expectation that personal conversations will stop and I will be greeted. However, the ladies spent several minutes wrapping up their conversation and then greeted me. Then on check out they kept getting interrupted by another worker who was looking for a piece of paper. The actual exam was 30-45 minutes, I was there 1.5 hours.

My visit with Dr. Fricke was excellent. She is great. My problem is with LensCrafters. This visit was for follow-up after cataract surgery. I had no idea that LensCrafters was not a medicare provider. Medicare furnishes a pair of glasses and lenses after surgery. However this did not happen. I am disappointed that they do not make it known with a sign or something in the shop that they do not provide this service to Medicare beneficiaries. The people were great. The policy is bad.

Everything went smooth and by the numbers. Appointment was on time. The entire staff is courteous and friendly, very professional and personable. Highly recommend this location. They do things right and are a model for others to follow.

My visit to Dr. Brink and Associates was ok. I had never been to a vision doctor before and I felt everything was a bit rushed with me being a first time customer but all in all It was an ok experience. The reps were nice and courteous.

Dr. Frick was excellent. I was concerned about some vision problems I was having and she took the time to thoroughly explain what was happening and then show me on the actual pictures of my eyes. She even drew a diagram to explain how bifocals work and broke the news that my eyes are aging gently :) Check in staff and doctor's assistant were prompt, courteous and professional. Highly recommend this doctor/office.

Quick and easy. First eye exam for my seven year old and the staff was great. Very attentive and non threatening, meaning, they made sure he was comfortable, as well as being patient with him and his playfulness.

I was well pleased with the customer service from the staff. The doctor really explain everything in such details. I have already recommended friends and family to visit. Thanks for such a wonderful experience!

I appreciate the professionalism of everyone at the facility, not only was everyone polite and very helpful they also helped resolve an insurance issue... The exam was done in a very quick and through manner, with all my questions being answered. The Doctor was excellent taking the time to understand my medical history, during the exam I was asked repeatedly if I had any questions, I appreciate that. I would highly recommend this office and staff to anyone needing an eye exam and obtaining glasses. EPODonnell

The total eye examine took only one hour. I had the right eye dilated due to a cobweb type vision in the peripheral. Dr. Turner throughly examined the eye and comforted my concerns. She suggested I have the eye evaluated again in one month, but educated me on what to beware of in the meantime and not to wait if any of those symptoms appeared. She was extremely patient and concerned. I was very pleased with the treatment I received.

All personnel were courteous and professional. Wait time was acceptable. Doctor was very thorough in her examination and clear with the explanation of the condition of my eyes and what follow-up I needed.

Dr. Susan Frick and all the staff were wonderful. They were welcoming, professional, friendly and I felt like they really cared. Dr Frick was so engaging and answered all my concerns, even before I could ask them! It is so easy to score them "Excellent".

Very knowledgeable, helpful staff. The exam was quick and thorough, and Dr. Frick made and effort to explain everything she was looking at on the computer screen. Overall, I am very satisfied and will certainly return in the future.

The Dr I saw and the lady that helped me with contacts and financing were excellent, but the two girls running the front desk are very unorganized and unprofessional. They didn't know what they were supposed to do or what room I was supposed to be in and I had to wait over an hour just to see the doctor because they didn't know what was going on. They also complained multiple times about having to be there on a Saturday and their work hours which was unprofessional. I'm not sure if I will return given my experience with them and the wait time.

The staff were very personable and helpful. The Doctor was very nice and performed comprehensive testing. I did the retinal exam and found I had a scar leaving a thin spot which could cause me to have quick changes in my vision. The Doctor let me know if anything changed with that eye I was to notify them immediately. I wouldn't have known if not for this optometrist what could happen and what to do. I am very happy with the service.

The care was outstanding. Doctor superb. Timeliness perfect. Then I was charged $374 for the exam and trial contacts, a visit which normally costs $179, a visit which is listed in their online flyer as being $99. I could not ask for a better doctor, nicer staff, or worse rip-off. The medical and business sides of the house are at odds with each other -- don't let your paycheck get caught in the crossfire.

It was mostly great.. The staff was very friendly and I like Dr. Abbotobad's manner very mush.. However, on the day of my service I specifically requested a 1-month supply of daily lenses and when I finally went back to pick-up my boxes(which took about twice as long as I'm used to) they weren't there and I was informed none had been ordered and I would have to pay an additional $55 for them. I was under the impression from my visit that I was getting them for the original $206 I spent. Also, the staff member who fitted me told me that if I had the lenses sent to the Dr.'s office they would take care of the rebate.. this was not done. The staff were happy to order the boxes and process my rebate but no one ever apologized for the mistake(not even the original employee who was there). They were still friendly and made chit-chat but never said "I'm Sorry." I work in the service industry and that is always the first step... even if you know you didn't mess up.. Before I went back I would rate it 8.9... after.. 6.5 just for the lapse in service.. My recommendation rating(10) is based on my liking Dr. Abattobad so much..

Dr. T was professional and went out of his way to help me understand what was really going on with my eyeballs. I'm 28 and had never worn any sort of corrective lens, so I had no idea what I was getting into. Now, not only can I see, but I can even explain to people what was causing me to be unable to see before. Very impressed.

Everyone is always pleasant & great to work with. Dr. Tabatabai is always professional & kind. He shows that he truly cares about his patients. Always a pleasure!!! I am happy with the service I receive each and every time.

I feel that I was rushed thru, the contacts I was given are too strong causing me to wear my reading glasses over them to see at a distance and I have had a headache since I started wearing them last Saturday. I do not have a chance to call the office until this Saturday as your hours of operation conflict with my work hours. I understand my eyes may have gotten worse since last years exam but now I'm wearing a different strength in each eye and my vision is far from clear at this time.

Optometrist--fantastic exam, great communication and gave a forward look at the development of contact lenses and what innovations will most likely be in place one year from now. Very personable and enjoyed speaking with him. LOVE the ocular mapping. The lens crafter staff is enjoyable, if a bit pushy in trying to sell glasses, but that is their role. Also appreciate that I don't have to wait long.