3CX 3CXPSPROF1024

3CX Professional Edition, 1024 Calls

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Description

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3CX Professional Edition, 1024 Calls

Note: this is software only, for Windows or Linux. Received via electronic delivery approximately the same business day.

The 3CX phone system is a convenient software-based PBX with an included capacity of up to 1,024 simultaneous calls for high-volume call centers. The professional edition is optimized for call center use with a fully featured, manageable queue and compatibility with Microsoft Exchange Server for even more UC functions.

Utilize the intuitive GUI to instantly access the queue and monitor callers. Quality control features allow listening in and joining calls in progress, and the 3CX phone system can create reports and compile statistical data. Callers can also save their place in line after they hang up, and when their place in line comes up an agent can call them back.

3CX Software PBX Quick Specs:

Simultaneous Calls: up to 1,024

Extensions: < unlimited

Support: SIP, PSTN

Voice Codecs: G711, G722, GSM, Speex, Ilbc, G729

3CX PBX Phone System Features

When used in collaboration with Microsoft Exchange Server, the 3CX phone system can utilize real time presence and UC tools for agents, a shared phonebook and an auto attendant to direct caller traffic. Download the available smartphone app to allow mobile devices to act as an extension. The 3CX phone system can be used with CRM's as well, such as Microsoft Dynamics, Sage ACT and Salesforce.

3CX 3CXPSPROF1024 Phone System Package Contents:

3CX Professional Edition 3CXPSPROF1024 via electronic delivery

3CX Standard and Professional Edition Feature Comparison

Standard

Professional

Licensing

Extensions

Unlimited

Unlimited

Simultaneous Calls Supported

4 ≤ 1024

4 ≤ 1024

General Phone System Features

Call Logging

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Call Reporting

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Blind Call Transfer

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Attended Call Transfer

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Call Forward to Busy

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Call Forward on No Answer

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Call Routing (DID)

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Call Routing (Caller ID)

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Caller ID

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Conference Calling

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Conference Rooms

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Auto Attendant / Digital Receptionist

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Record New Voice Prompts From Phone

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Voicemail

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Music on Hold

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Central Phonebook

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Call by Name

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Different Prompts for Holidays

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Call Parking

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Call Pickup

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Call Queuing

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Call Recording

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MWI - Message Waiting Indicator

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BLF Status Updates

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Intercom

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Paging

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Ring Extension and Mobile Simultaneously

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Send Email Notifications for Missed Calls

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Music on Hold Playlist or Line In

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Dial Codes

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Management and Scalability

Web-based Management Console

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Configuration Wizard

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Real Time Web-based System Status

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Integrated Web Server

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Backup and Restore

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Firewall/NAT Friendly Configuration of External Extensions via Tunnel

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Microsoft Windows Server Certified

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Integrated Enterprise Database (PostgreSQL)

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VMware / Hyper-V

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Disable an Extension Temporarily

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Management of Group Privileges

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Unified Communications

Public SIP ID for Extensions

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Advanced Forwarding Rules Based on Caller ID, Time & Type of Call

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Recieve Voice Mail via Email

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Integrate Branch Offices with 3CX Bridge

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Standards-based Presence Information

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Integrated Fax Server

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Recieve Faxes via Email as PDF

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Superior Mobility with 3CXPhone for Windows, iPhone and Android

CTI Support (Windows only)

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Seamlessly Create Conference Calls

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Run as Presence Monitor in Combination with Desk phone (Windows only)

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Allow Users to Configure their Own Extension Settings

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Make and Receive Calls

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Transfer Calls

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Shows Caller ID

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Shows Personal Call History

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Divert Calls to Voice Mail

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Queue Monitoring (Windows only)

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Shows Status of Other Extensions

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Plug and Play Provisioning

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Manage Forwarding Rules

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Manage Softphones from Management Console

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Auto Provisioning

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Remote Configure

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Includes Tunnel to Avoid NAT Problems

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Tunnel All VoIP Traffic Over a Single Port

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IP Phone Management*

Automatic Phone Provisioning

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Manage IP Phones Network Wide from Console

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Plug and Play Support for Easy Deployment of IP Phones

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Provision all Popular IP Phones with Correct Settings

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Restart One or All Phones Remotely

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Update Firmware on One or More IP Phones Network Wide

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See Firmware Version of Phone

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Call Center Features

Advanced Real Time Queue Statistics

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Monitor Queue Status

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Review Number of Callers in a Queue

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Log Agents In and Out of Queues

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Advanced Agent Statistics

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Time an Agent Logged In/Out of Queue

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Review the Number of Answered/Unanswered Calls

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Average and Longest Wait Time and More

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Wallboard

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Allow your Customers to Hang up and Retain their Position in the Queue

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The Customer is Called Back When an Agent Becomes Available

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Call Back Notification Emails are Sent to the Supervisor

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Round Robin Queue

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Longest Waiting Queue

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Least Talk Time Queue

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Fewest Answered Queue

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Hunt By Threes - Random Queue

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Hunt By Threes - Prioritized Queue

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SLA Alerts

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Listen In / Whisper / Barge in

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Ring / Hunt Groups

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3rd Party Application Integration

TAPI Driver for Integration with Microsoft Outlook and TAP Applications