Back from Valve

So today was the big day, the day I went to Valve. You know how they say never meet your heroes, well thats just not true at all.

The day started out with a trip though the office with Thad, one of the employees. He showed me around the offices and all the different areas of their office building. This included the tech support area were the gave me the current specs of their computers (i7, 6GB DDR3 Ram, 128GB SSD, Nvidia 580) but they still test on lower end comps so don't let that worry you. After this we went past DOTA 2, TF2, and test rooms. Fallowing that we came back to the office cafeteria for a little snack then it was back to the lobby.

After waiting in the lobby for a few minutes it turned out Gabe was in the office and wanted to say hi. To my great delight he was playing DOTA 2 when we walked in and from what I can see the game already looks very promising. After a little "sneak peek" we sat down to talk about Steam and other goings on in Valve. During this chat he confirmed that Steam will get a video recorder very soon, also he said they were looking into the iOS/Android platform for possible expansions with Steam. He also siad that the Source film maker is in the pipeline for a public release. After the chat was over he happily signed my copy of the Orange box and sent me on my way to Robin Walker.

So me and Robin then headed down to the TF2 team so see the people behind the game. After that it was down the business, the interview.

I don't have a transcript, but I do have a crappy summary that misses some stuff.

Best update? Probably Spy vs. Sniper due to how it all came together both in and out of game and because the Spy can be changed up a lot by items like the Dead Ringer compared to, say, the Heavy's narrow focus. The Spy has probably the widest scope of possible changes of any class.

Weapon stats are thought up and tested by the entire TF team - though one guy usually "owns" a weapon and drives it's development - it's hard to really point fingers.

Lots of feedback from e-mail, forums, stream games and playing the game themselves. They try and find common threads between all the conversations they find and reconciling them, it's not "who should we listen to more" due to biases and tradeoffs (see: the different opinions between a games forum talking about TF and a TF-dedicated forum). No bias towards the Steam forums either, they're only around 3% of the player base. They try to focus on problems, not solutions, until they're sure they've identified the problems correctly. THEN they're interested in what solutions the community proposes.

The original closed beta didn't die due to some sort of internal problems, it was simply "solving a different problem" from the current one, that problem being getting feedback from the hardcore comp players. Now that they get more regular feedback from that group and they had this whole Replay thing they'd been working on for a year, it made sense to open the beta to the public to make sure huge code changes didn't render the game unplayable for a couple of days.

They knew the whole Unusual Hat sales on eBay were going to happen, just not how much they'd go for. That's why they dragged their feet on adding trading for so long, because they were worried about having the backend, enough customer support to deal with this sort of thing. Whether he LIKES it or not is irrelevant, it'll happen regardless. If anything, they'd like to make it less risky, to stop scamming.

They're working on giving people something to do with Crates if they don't want to open them. They don't really want to force the issue because people are interested in different things with the store. They're doing data analysis to see whether crates are dropped enough so that they have trade value. They're trying to find out how they can give everyone something they're interested in (hence the newer crate series.)

Hats and artstyle... The original TF2 art design didn't have anything for character customization at all. Just adding that means changes to the design and art direction. So the art direction's different now because its trying to do different things from the original art direction. It would have been nice to have known at the time what they'd do later on so they could better prepare for it, but hindsight...

"Thousands" of community item submissions, narrowed down by a quality bar and what fits whatever design problems/ideas they're thinking of addressing at the time. "We're pretty bad at this part", need to provide better feedback to contributers on why some items are selected and some aren't. The primary problem is volume. They're working on some stuff to make things better in that regard and make things more transparent.

Promotional items... "An incredibly small amount of work for us" when it's just a hat/misc item - they usually work with raw source files from the collaborating game, so it only takes a day or two while working on all the other updates at the same time. They're happiest with the Shogun pack because they fit the artstyle so well and it had class-update levels of attention paid to weapon design. They want to do more promo updates like that, where you'd barely tell it was a promo and it's a true collaboration with the other developer and the community. Though, of course, they take more work since they ARE another update.

Promo items were also used early on to test just how far they could bend the artstyle before it just plain looks bad. They hit that point (the Dangeresque glasses being specifically pointed out) so they won't go there again.

"We're not ready to talk about the Portal 2 stuff yet."

Paints! Some of it is testing the edges, as said above. The swatch on the Contribute site was for the original content and didn't remotely allow for customization. Paints are a challenge because if there's not enough changes from the original skin, nobody would want to use them.

Class distinction: There's other ways to heal yourself, but nobody's really gonna argue that that means Medics are obsolete. "To be honest, any issues we have there today are probably ones we had when we shipped."

The future: They don't plan too far ahead, they perfer to react to customers. They have ideas, but those are just ideas!

More "big" updates: They just tend to build stuff, then talk later about how to package it. You can get bigger updates slightly slower. It's a tradeoff, though community assets can help with this. They've thought of doing a second round of Class Updates, there's all the Beta stuff, and there's constant community suggestions... there isn't a lack of stuff to do.

Community perception seems to be that an update with three or so Medic items would be less than a "Medic Update". It's something they need to think about.

Story-heavy updates: Maybe? The writing team's been busy on Portal 2. Most changes in update content are less due to philosophy changes as it is team members running off to help ship things on other teams.

Will there be a "final" update? "I have no idea what we'll be doing six years from now." Nothing's off the table, though. They certainly didn't think they'd still be working on this game! Customer opinions make the decisions.

More out of the game stuff like graphic novels, post-Meet The Team shorts, maybe? They've talked about it. The desire for a Raising The Bar-style art book is "absolutely there", but it's a whole lot of work and nobody's gone off to actually do it.

Console Orange Box Updates: "I don't even know how we'd pull that off." Optimising 3+ years of updates that didn't consider, say, strict memory budgets or controller support for the new menus is a huge amount of work that nobody wants to do. It's not IMPOSSIBLE, but there's just been more important things to do. Like the PC updates. PS3 Steamworks helps, but doesn't solve the aformentioned problems.

"The hard part isn't doing the work, it's figuring out, what's the right work to do?"

Click to expand...

Other questions not discussed in the video:

Meet the Medic
1. I have seen it and its 100% real
2. Its about 80-90%~ done
3. Its one of the best "Meet the" videos yet
4. It will be released "soon"

pl_barnblitz
1. Its on the detailing stage and will be released "soon"
2. The images posted with the Steam screenshots press release were intentional

Source Film Maker
1. It will be released "soon"

TC Maps
1. Another will be made if one of the mappers feels like it

Once the interview was over we were both really hungry and we split ways for lunch. When I had finished lunch I went back up the office and waited for Robin to come back. Then I got one of the biggest surprises of my life, Tim Schafer had just walked into the lobby. Now he looked really busy so I didn't bug him for an autograph or something but it was still badass seeing Gabe Newell, Robin Walker, and Tim Schafer all in one day.

Speaking of Robin, just as Tim left he showed up. Robin then took me to the Portal 2 test area were I tried out some single player on the PS3 and got to see how Steam interacts with the PS3. Then to my great delight I was shown a nearly completed version of Meet the Medic. All I will say is that its really epic and was worth the time it took. For the final act of the day Robin let me go all out on Portal 2 while he pushed out the new TF2 updates. Now I have a few things to say about Portal 2. One is that you need to buy this game. Portal 2 is just mind-blowing, the story, the puzzles, everything is the best that Valve has ever made. Valve could sell this game at $100 a pop and I would still buy it, thats how good it is. And as for a demo, this game does not need one. Take it from me, Portal 2 GOTY 2011 no contest.

So thats it, that was my day at Valve sorry if I didn't answer all the questions but I hope the new info will make up for it.

Re-cap of important info:
1. They use very high end computers when a game is in development (i7, 6GB DDR3 Ram, 128GB SSD, Nvidia 580) but they still test on lower end comps
2. Steam will get video recording "soon"
3. Steam might come to iOS/Android
4. Source Film Maker will be made public "soon"
5. Meet the Medic is badass
6. Portal 2: GOTY hands down

Well, shoot. I guess I have to go preorder Portal 2 now. The last time I bought a game full price was... well, Portal, fittingly enough, but it was only $20.

And it's so cool and not at all suspicious that all this stuff is coming "soon" just around the same time you showed up to ask them about it. I do genuinely have hope for "Meet the Medic" though, at least. The "voice actor wasn't available" theory has been killed, and hopefully that also means new domination/revenge taunts in a future update.

After listening to the interview I was very pleased with the answers that were given for the questions. ESPECIALLY when he described what they were looking for in thread that might pertain to making something better. In all sense, looking for why something is wrong is much better than looking and trying to comprehend posts that state what could make this better but without saying how it is not good at this point in time.

I could tell that he didn't really want to talk about or deal much with the consoles which is a plus in my book. Not "everything" needs to be cross platform, it's one of those "If it's not broken why fix it" type of deals. Valve games for YEARS have succeeded on only the PC because of a couple of reasons.

1) They listen to the people and don't have 1 guys telling the what to do.
2) Their games have replay value(multiplayer) OR have earned enough respect from the in depth storylines to make people want to buy it(aka, not another hack 'n' slash, blood and gore, blow things up with 15 minutes of talking type of game).
and 3) Keeping things fresh is what keeps people coming back, I have yet to see a Valve game or series to where they have failed to introduce something new or unique to keep people guessing on what to do or how to accomplish something in a different way.

In saying that I will definitely keep this interview in mind when giving feedback on certain things as I now know what they are looking for and how to present it in such a fashion that it will be noticed more often than not. I appreciate you TPG for doing this and I as well wish you could "spoil" some stuff for us but then I highly doubt you'd be going back there for any future interviews.

Jay Pinkerton (born June 15, 1977) is a nationally published humorist and a former editor of both CRACKED.com and Cracked magazine.
Prior to joining Cracked, Pinkerton served as the managing editor of NationalLampoon.com, the website of the national comedy and film brand. Since joining Cracked, Pinkerton has helped make CRACKED.com a leading comedy site, including by bringing in new contributors.

He has also been hired by Valve Software, according to Game Informer, to write some of the sequel to Portal, Portal 2.

Thanks for sharing this. Love the photo of the stickies on the door frame.

FYI either your account of the files in questoin are suspended because of too much bandwidth usage. I guess the mirrors were absolutely necassery; i'm guessing you posted this all over, though. 2f2f, facepunch etc.