We?ve all been there: a book we were excited about, one that we worked on earnestly. But when it hit the market, all that came back was a big yawn. No author wants to be in that situation, most of all a self-published author. We gamble our own time, money, and commitment to our books, ?

The role of voice in the future of customer experience - Interview with Gregg Johnson, CEO of Invoca, a provider of call intelligence software that allows marketers to drive, track and automate inbound calls for better leads, greater marketing insight, and more customers. Gregg joins me today to talk about a recent report they have released, the impact of voice assistants on customer experience and the role of both intelligent voice assistants and the contact centre in the future of customer exp

An estimated 64,000 people died from drug overdoses in the United States in 2016 — the vast majority of those were from heroin or synthetic opioids. New Hampshire is one of the states hardest hit by the epidemic and on Monday President Trump unveiled his plan to fight the crisis.

If you’ve read anything about ride apps like Lyft and Uber over the past couple years then you know the end-game for these companies is self-driving cars. Sure, they’re giving tens of thousands of people across the world simple part-time, independent gigs. But these companies wish to get rid of this expense at some point ? Continued

References to The Godfather aside, an optimized offer for airlines is one that targeted passengers can’t refuse. It’s a proposal to a customer to sell a seat and/or ancillaries at a particular price. This price is optimized to maximize revenue for the airline, while also being acceptable to the customer. In a simple scenario, the ?