Shipping Information

Deliveries within Germany, Austria and the Netherlands:For deliveries within Germany shipping of orders below 30 € will be charged with 4,90 € , orders below 100 € will be charged with 3,90 €, orders from 100 € are free of charge. For deliveries within Austria and the Netherlands 7.90 €, from an order value of 100 € only proportional packaging and shipping costs of 3.90 € are charged.

This offer does not apply to spare parts. For spare parts, the packaging cost 3.90 € in Germany and € 7.90 for Austria and the Netherlands. We also need to raise an additional handling fee of 3.20 € for spare parts.

Shipment takes place by means of insured delivery.

Deliveries to other countries within the EU:The prices at the time of ordering. Prices are inclusive of VAT.

Orders within the EU € 7.90, from an order value of 100 € only proportional packaging and shipping costs of 3.90 € are charged . The following exceptions apply: *

* Offer not valid for spareparts, resellers and not for shipments in the following regions:Azores, Madeira, Canary Islands, Cyprus, French Guiana, Guadeloupe, Martinique, Mayotte, Réunion, Saint-Martin, Ceuta and Melilla, Gibraltar

The shipping charges will appear on your order in the shopping cart and on the invoice. The shipment will be insured with DHL.

Deliveries to Canada and the United States of America:Orders to Canada and the United States of America a currently delivered for a fixed price of 27.50 € .

Deliveries to non-EU countries:For shipping to countries outside the EU, CASISOFT MindWare GmbH will decide whether shipping is done with DHL or UPS. The shipping costs to non-EU countries are automatically calculated once you have entered your address.

The shipping charges will appear on your order confirmation and on your invoice.

For deliveries to non-EU countries additional duties and fees may apply.

If you have a tax ID, then please let us know. We then will deduct the German value added tax from your bill.

The shipping costs are calculated from the base price and the price per kilo for the respective zone. The following list shows the zones with the corresponding net. prices.

DHL Zone:

Base price:

Kilo price:

1

9,50 EUR

0,76 EUR

2

10,90 EUR

0,80 EUR

3

13,50 EUR

1,50 EUR

4

23,00 EUR

2,80 EUR

5

25,00 EUR

5,00 EUR

6

29,00 EUR

7,40 EUR

The following list shows the assignment of countries to the appropriate zone.

Country:

Zone:

Country:

Zone:

Country:

Zone:

AD Andorra

2

AE United Arab Emirates

5

AF Afghanistan

6

AG Antigua and Barbuda

6

AI Anguilla

2

AL Albania

3

AM Armenia

5

AO Angola

6

AR Argentina

6

AS Samoa

1

AU Australia

6

AW Aruba

1

AX Aland Islands

3

AZ Azerbaijan

5

BA Bosnia and Herzegovina

3

BB Barbados

6

BD Bangladesh

5

BF Burkina Faso

6

BH Bahrain

5

BI Burundi

6

BJ Benin

6

BM Bermuda

2

BN Brunei Darussalam

5

BO Bolivia

6

BQ Bonaire

1

BR Brazil

6

BS Bahamas

6

BT Bhutan

5

BV Bouvet Island

3

BW Botswana

6

BY Belarus

3

BZ Belize

6

CC Cocos (Keeling) Islands

6

CD Democratic Republic of the Congo

6

CF Central African Republic

6

CG Congo (Republic of the)

6

CH Schweiz / Switzerland

2

CI Côte d'Ivoire

6

CK Cook Islands

6

CL Chile

6

CM Cameroon

6

CN P. R. China

5

CO Colombia

6

CR Costa Rica

6

CU Cuba

6

CV Cape Verde

6

CW Curaçao (NL)

1

DJ Djibouti

6

DM Dominica

6

DO Dominican Republic

6

DZ Algeria

4

EC Ecuador

6

EG Egypt

4

ER Eritrea

6

ET Ethiopia

6

FJ Fiji

6

FK Falkland Islands

2

FM Micronesia (Federated States of)

6

FO Faroe Islands

1

GA Gabun

6

GD Grenada

6

GE Georgia

4

GF French Guiana

1

GH Ghana

6

GI Gibraltar

2

GL Greenland

1

GM Gambia

6

GN Guinea

6

GP Guadeloupe

1

GQ Equatorial Guinea

6

GT Guatemala

6

GU Guam

5

GW Guinea-Bissau

6

GY Guyana

6

HK Hong Kong / 香 港

5

HM Heard/McDon.Islands

6

HN Honduras

6

HT Haiti

6

IC Spain Canary Islands / España

2

ID Indonesia

5

IL Israel / מדינת ישראל

4

IN India

5

IQ Iraq

5

IR Iran (Islamic Republic of)

5

IS Iceland

3

JM Jamaica

6

JO Jordan

5

JP Japan / 日本

5

KE Kenya

6

KG Kyrgyzstan

5

KH Cambodia

5

KI Kiribati

6

KM Comoros

6

KN Saint Kitts and Nevis

6

KP North Korea

5

KR South Korea / 한국

5

KW Kuwait

5

KY Cayman Islands

2

KZ Kazakhstan

5

LA Laos

5

LB Lebanon

4

LC Saint Lucia

6

LI Liechtenstein

1

LK Sri Lanka

5

LR Liberia

6

LS Lesotho

6

LY Libyan Arab Jamahiriya

4

MA Morocco

4

MD Republic of Moldova

3

ME Montenegro

3

MG Madagascar

6

MH Marshall Islands

6

MK The former Yugoslav Republic of Macedonia

3

ML Mali

6

MM Burma (Myanmar)

5

MN Mongolia

5

MO Macau

5

MP North Mariana

6

MQ Martinique

1

MR Mauritania

6

MS Montserrat

6

MU Mauritius

6

MV Maldives

5

MW Malawi

6

MX Mexico

5

MY Malaysia

5

MZ Mozambique

6

NA Namibia

6

NC New Caledonia

1

NE Niger

6

NF Norfolk Island

6

NG Nigeria

6

NI Nicaragua

6

NO Norway / Norge

3

NP Nepal

5

NR Nauru

6

NU Niue

6

NZ New Zealand

6

OM Oman

5

PA Panama

6

PE Peru

6

PF French Polynesia

1

PG Papua New Guinea

5

PH Philippines

5

PK Pakistan

5

PM Saint Pierre & Miquelon (France)

1

PN Pitcairn Islands

2

PR Puerto Rico

5

PW Palau

6

PY Paraguay

6

QA Qatar

5

RE Reunion

1

RS Serbia

3

RU Russia / Россия

4

RW Rwanda

6

SA Saudi Arabia

5

SB Solomon Islands

6

SC Seychelles

6

SD Sudan

6

SG Singapore

5

SH St. Helena

2

SJ Svalbard

3

SL Sierra Leone

6

SM San Marino

2

SN Senegal

6

SO Somalia

6

SR Suriname

6

SS South Sudan

6

ST Sao Tome and Principe

6

SV El Salvador

6

SX Sint Maarten (Dutch)

1

SY Syrian Arab Republic

4

SZ Swaziland

6

TC Turks & Caicos Islands

2

TD Chad

6

TG Togo

6

TH Thailand / ราชอาณาจักรไทย

5

TJ Tajikistan

5

TK Tokelau Islands

6

TL Timor Leste

5

TM Turkmenistan

5

TN Tunisia

4

TO Tonga

6

TR Turkey / Türkiye

4

TT Trinidad and Tobago

6

TV Tuvalu

6

TW Taiwan

5

TZ United Republic of Tanzania

6

UA Ukraine

3

UG Uganda

6

UY Uruguay

6

UZ Uzbekistan

5

VA Vatican City

2

VC Saint Vincent and the Grenadines

6

VE Venezuela (Bolivarian Republic of)

6

VG British Virgin Islands

2

VI U.S. Virgin Islands

5

VN Vietnam / Việt Nam

5

VU Vanuatu

6

WF Wallis,Futuna

1

WS West Samoa

6

YD South Yemen

6

YE Yemen

5

YT Mayotte

1

ZA South Africa

6

ZM Zambia

6

ZW Zimbabwe

6

Packing:Goods will be shipped in neutral packaging. In general, we use Recyclable packaging material.