About the authors

Cindy Lu leads a user experience team to support various iNautix USA products and services in the financial services industry. In 2007, a product team adopted the Agile process. Cindy has more than fifteen years of experience applying human factors in product designs and conducting user research in various industries such as financial, telecommunications, pharmaceutical, education, and consumer products. Cindy received her Ph.D. and MS from Louisiana State University in Engineering Science with concentration on Human Factors.

Thyra Rauch has worked at IBM for twenty-three years and currently works on enterprise search technologies and analytics. Over the past two years, she had been working on Agile teams, and has had both successes, and “learning experiences.” Thyra has been an active member of UPA since 1992, serving the organization in a variety of positions. She has a Ph.D. in experimental psychology from NCSU.

Lynn Miller is the leader of the user experience team at Autodesk where she oversees a group of interaction and graphic designers who create innovative interfaces for complex 3D graphics applications. A UX practitioner for more than fifteen years, she is responsible for founding the team and bringing User Centered Design into the company. She has been a strong proponent of Agile development since being introduced to it in 2002, and has been successful at modifying interaction design to work seamlessly with it.