Independent Bank (McKinney, TX) is headquartered in Mckinney and is the 7th largest bank in the state of Texas. It is also the 139th largest bank in the nation. It was established in 1913 and as of September of 2018, it had grown to 1,036 employees at 81 locations. Independent Bank (McKinney, TX)'s money market rates are 4X the national average, and it boasts an A+ health rating.

Good Experience

I've been with the Independent Bank branch in Mckinney for about 3 years and have always had positive experiences with them. I've been inside the bank about half a dozen times and have used their ATM about the same number of times.

Poor Service/Customer Service

Have been a long time customer even before it was purchased by Independent Bank. What a shame. Service is lacking, but more important, when you walk in a branch, the people working there all look like they dislike their jobs. Therefore; service is equivalent. They really don't want to help you and they made that very clear. If you want service, this is not the place to go.

SNEAKY PEOPLE!

BEWARE! They changed the qualification criteria in Dec but didn't update the website until after the statement closed in January! When I called to complain they referred to a fine print at the very bottom of the Nov statement! Taking my money elsewhere.

Beware - This Bank Will Gouge You!

My "free" checking account at Independent Bank (Little Elm, TX branch) suddenly developed monthly service charges totalling $11.00. The charges showed up on my September bank statement. When I inquired about the charges, I was told: "We mailed out a letter in June to all free checking account holders to inform them that service charges were being initiated". Further inquiry resulted in the revelation that Independent Bank offers yet another "free checking account", but I must come in and apply for the new account in person. Even if such a change were being initiated, why couldn't the bank have politely informed account holders in June that ANOTHER type of free account is available???? The simple answer is that this bank has taken this opportunity to extract funds from its account holders who either ignored their letter or, worse yet, never received it . I have no recollection and no record in my files of having received the letter supposedly mailed in June. I have closed my account at Independent Bank and will never do business with them again. Perhaps others can profit from my experience. (I have awarded one star to this bank due to the fact that it is not possible to award zero stars.)

Availability

Dallas Area

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