The Team

Claire Boscq-Scott

Originally from France, Claire moved to Jersey in 2000. She worked at the St Brelade’s Bay Hotel for six years, opened The Royal Yacht Hotel after its £30m refurbishment, and then moved to L’Horizon Hotel in 2007.

She capitalised on the experience gained in my 25 years hospitality career , and set up my own business in 2009, The Busy Queen Bee, so I could be a successful woman in business but also be a present mum for her two children.

Debbie Barton

Debbie has more than 20 years experience working in the retail sector. Prior to moving to Jersey in 2006 Debbie worked as a multi-site Store Manager for Thresher Group with responsibility for all aspects of recruitment, training, customer service, sales, stock management and cash control.

Debbie has worked for Marks & Spencer whilst bringing up her family, before joining Claire in 2013. Debbie brings with her a wealth of experience in delivering outstanding customer service and an in depth knowledge of how retail businesses operate.

Mark Smith

Mark was born and brought up in Guernsey, growing up in the Western parishes and attending Forest Primary School and then Guernsey Grammar School, like many young adults I was tempted into the finance industry at 16 and worked at Barclays for 4 years and then Morgan Grenfell before moving to Specsavers where I qualified as an accountant.

Our Mystery Shopping teams

Jersey

Our team of 30 shoppers were carefully selected in November 2009 and have been trained to the highest standards with a passion and drive to help deliver customer service excellence.

Guernsey

We set up our Guernsey Team in March 2010 after an International company had requested that a project include Guernsey branches. We recruited 10 Mystery shoppers who were especially trained for the project. We’ve joined the Guernsey Chamber of Commerce to help us participate in local community events.

Isle of Man

We put together a small local Manx’s team of shoppers in March 2010 to help a Pan-Island Company evaluate all of their branches, on the 3 islands.

Isle of Wight

We set up a team in the Isle of Wight Team in July 2012 upon the request of an International company. 10 Mystery shoppers were then recruited and trained for the project to include their Isle of Wight Branch. Being part of the Isle of Wight Community is important and joining the Isle of Wight Chamber of Commerce enables us to participate in local community events.