There’s a huge difference here in how you treat each of these. If you’re selling a product, you typically refer to the people that make a purchase as your customers. If you provide a service, you’ll typically call them clients.

Web and Graphic Design Clients

One thing that I notice with web and graphic design companies is that while many talk about clients, very few treat them the way a client should be treated. There’s a lot of bitching and complaining about clients, and their “stupid” expectations. From what I’ve seen and heard, most of these client relationships seem more adversarial than anything else. There’s a reason why websites that bitch and complain about clients are popular.

So while many shops claim to have “clients”, few treat them as such.

What would happen if they were treated as someone “who’s under the care and protection” of the companies they’ve hired?

What if you genuinely looked out for the well being of each and every one of your clients?

]]>https://nolaconsulting.wordpress.com/2010/06/20/treating-clients-like-clients/feed/0nolaconsultingUnlimited Business Supporthttps://nolaconsulting.wordpress.com/2010/06/09/unlimited-business-support/
https://nolaconsulting.wordpress.com/2010/06/09/unlimited-business-support/#respondWed, 09 Jun 2010 19:43:26 +0000http://nolaconsulting.wordpress.com/?p=13Continue reading →]]>Our Business Unlimited support plans provides for more accurate budget forecasting for technology support. Our rates are based on the number of workstations, not hours. You pay one low flat rate each month no matter how many times you’ve needed our help. Nice huh?

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