First Class Airline Lounge reviews, Business Class Airline
Lounge reviews and Frequent Flyer Lounge reviews written by fellow travellers,
reporting on their experiences and the standards for Airline Lounges at airports
across the world

Air France First Class and Affaires Business Class Lounge customer
reviews

AIR FRANCE BUSINESS CLASS "ARRIVAL LOUNGE" REVIEW - PARIS CDG AIRPORT

Nobody at CDG airport seems to know where the AF arrival lounge is - they made my walk around for
nearly one hour with plenty of luggage and I was unable to find. No signs anywhere.

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW - SEOUL INCHEON AIRPORT

Date : 19 November 2014

Review by : Pierre Lebellegard (New Caledonia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

One of the best lounges I have experienced. There are enough showers rooms. This is valuable as I
usually come in this lounge before (or after) a 12-hour flight. I would have rated it 5*, but the
buffet, especially drinks, is a little bit skimpy.

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW - T2D, PARIS CDG AIRPORT

Date : 5 October 2014

Review by : A Smith (France)

Lounge Comfort

Lounge Cleanliness

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Catering

Washroom/Showers

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Recommended

It's worth noting that it very much depends on the terminal; typically if you are in 2E and 2F it's good level of lounge with showers, fresh food, coffee/ tea, internet and power - all a business
traveller wants. If you go to a lesser terminal 2D for example there really is nothing more than a seat, coffee and power. It's worth noting that if you do have a long haul flight and you arrive
before 2pm you can use the lounge in the arrivals area of 2C.. this has around 6 showers and the usual... not the most comfortable but the staff are polite and it's a hell of allot better waiting for your TGV (Train) in here after a shower.

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW - T1, PARIS CDG AIRPORT

Date : 7 August 2014

Review by : Jonathan Dinh (Vietnam)

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Catering

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Recommended

This is a sorry excuse for a lounge. Drinks are plentiful but there was 1 sandwich when I walked in and
an hour later, still 1 sandwich. There were no plugs to recharge electronics and when I asked, they
directed me to unplug a lamp and use the socket! This is Air France's home country and this lounge is
the best they've got? Quite sad as it is no better than a waiting room.

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW - NEW YORK JFK AIRPORT

Date : 15 April 2014

Review by : Tammy Karten (USA)

Lounge Comfort

Lounge Cleanliness

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Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

We flew Aeromexico Business class from JFK to Mexico City On March 2014. Since the Aeromexico and Air
France have a SkyTeam alliance agreement we went to Air France’s Business Lounge in Terminal 1 at JFK.
The lounge is small and clean and does offer relaxation time before boarding. One can sit in a deep
cushion chair, place food on the table or use the complimentary computers. Food offerings on March 19,
2014 started with stale roast beef/cheese sandwiches that came from the deep freeze, cheap corn chips
and packaged cookies one can find in a Supermarket etc. Champagne and other alcoholic and soft drinks
were available in ample quantity. The coffee was good and so strong.

Noticed a small improvement in the food served here in this lounge I visit regularly. If you use this
lounge after 7pm you might enjoy a light meal . Choices 10 days ago were a nice beef roulade, salad and
or grilled vegetables. Soup is also available, usual cheese and cake for desert. Much better food then
before in this lounge and more fun eating here then food served in airplanes at 1 am. Alcohol, wines
etc are excellent …If only Air France would see to it there would be some decent food all day long
instead of having chocolate chip cookies from 1pm to 7pm, this would be a further much appreciated
improvement.

Had a five hour stopover between flights. No problems using this lounge for that length of time. Very
spacious lounge with plenty of seating and tables for dining. Food provided was of the snack/light meal
variety but was good quality. Champagne and wine available on a help your self basis. Toilet and shower
facilities were excellent with really good shower, lots of hot water at high pressure and good amenity
pack provided. All in all an excellent oasis of calm in a very busy airport.

2 very small elevators as stairs to get to this lounge which is not that easy to find but i know my way
around cog terminal 2e gate L OR K. Lounge is small surely for the crowd that makes usage of this
lounge. Lounge is dark and not clean . it was early morning so food choice was poor choice as usual in
cog airport , croissant , pain au chocolate, cereals and something a new a chocolate that has no
chocolate taste. Coffee and espresso machine seems to be in need of repair as what i received from this
coffee maker had no coffee taste . For those wanting boost early in the morning everything available as
soft drinks . As usual af lounge leaves me wondering why do I bother.

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW - SHANGHAI PUDONG AIRPORT

Date : 7 October 2013

Review by : Ken Duffin (New Zealand)

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Recommended

Dreadful. Avoid this lounge if you can. Looks like a temporary facility. Food was dreadful, staff were
invisible as were the facilities.

AIR FRANCE FIRST CLASS LOUNGE REVIEW - PARIS CDG AIRPORT

Date : 16 September 2013

Review by : Alan James (UK)

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Recommended

La Premiere Lounge at CDG is probably the best airport lounge I have experienced. Limo transfer direct
from disembarkation gate on arrival from long haul flight. Air France staff accompanies to the
dedicated security lane inbound to lounge. In the lounge enjoy the Alain Ducasse restaurant, some
exceptional wine. Beautifully restful chaise longue area with subdued lighting for resting. Toilets and
showers are a work of art. Nice bathrobes and slippers, with top of the range cosmetics/shower
products. Agent drives you to the steps of your departing plane for the next sector.

Crowded and hard to find a place to sit. Washrooms dirty and small for size of lounge. Food service non
existent but decent choice of soft drinks available. Overall not impressive and rather poor offering
from a reputable air carrier.

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW - PARIS CDG AIRPORT

Date : 1 August 2013

Review by : T Casse (Thailand)

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Recommended

Very poor facilities, old lounge, what are they doing? Very poor services, friendliness, cleanliness
etc.

I took the opportunity to test the new AF lounge at the newest boarding satellite called S4. A
completely new experience from the other lounges I have visited at CDG. Very large, seperated in
several areas, with a real bar with the usual selection and great wines, and, a first for any AF
lounge, a self service Hot food corner including some risotto, pasta, cold meat and some pastries for
dessert. A huge step from the S3 lounge. No problem at all to find a table, or a sofa to rest. Plenty
of working space and reading material too. Modern design with a nice view on the tarmac. Hope they
would upgrade the other lounges the same way!

Kind of a fail. This lounge is dated, worn and desperately needs air conditioning. The leather chairs
are worn and dirty. The wi-fi is slower than the general free Frankfurt Airport wi-fi and just outside
the lounge is a long hallway with recliners for regular passengers to lounge in comfort. The only
places to sit in the lounge for lounge customers are upright chairs. Additionally, there are no
bathrooms within the lounge and if you need those facilities, you are directed to leave the lounge and
go down the hall to use public bathrooms. Given all of this, I'm not really sure why you would choose
to come in to this lounge unless you would like to eat some of the simple, packaged cookies or the
cheese that is sitting out in warm temperatures. Very little in the way of hard liquor. No red wine on
display and a single white wine in the refrigerator. There was a sparkling wine in an ice bucket that
was untouched. I found this whole wine selection to be odd. Air France needs to spend a little effort
at improving this lounge in my opinion.

Lounge is easy to find and close to gate, but lounge is still the same lounge as I have visited to many
times when flying from this airport. Not so comfortable chairs that are already showing there usage.
Cheap South African wine and some sandwiches chips crackers and some cheese. Not really a place to
enjoy relax after working all day and still having to fly 10 hours. Wifi improved and is working very
well now.

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW - LYON SAINT EXUPERY AIRPORT

Date : 20 March 2013

Review by : L Wiesenfeld (France)

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Recommended

A few seats, uncomfortable. No decent food, coffee and tea from coin machines. Some newspapers.
Such a minimal lounge that I now avoid it and use the open bars and cafes of the airport, far better
and friendlier.

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW - RIO DE JANEIRO AIRPORT

Date : 7 February 2013

Review by : M Lopez (Brasil)

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Recommended

Old and crowded lounge, always full. They have 3 flights (2 AF and one KLM) departing early evening, so
the space is not enough for all passengers. The food is mediocre and there is only one old shower in
urgent need of renovation.

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW - PARIS CDG AIRPORT

Date : 7 February 2013

Review by : F Zaidan (Lebanon)

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Recommended

We used the business class lounge of Charles de Gaulle as transit passengers. The experience was
horrible. Dirty seats, empty bags and paper glasses, no choice in food, just some packaged stuff. Plus
the lounge was crowded. On the way back, the lounge was almost empty, but the manager decided to
prevent us from getting in with 10 and 12 yrs old children (who were on economy class tickets). All in
all, my experience with Air France is way below average.

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW - PARIS CDG AIRPORT

Date : 24 January 2013

Review by : Thuto Moloi (South Africa)

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Recommended

The lounge is okay, and I get to do my work without interruptions or noise.
However, in the morning and there is no food - just snacks, I thought by now
with all the complaints something would be different. People care about food,
they want to eat, Air France please listen to your customers!!

AIR FRANCE FIRST CLASS LOUNGE REVIEW - PARIS CDG AIRPORT

Date : 10 January 2013

Review by : C Bourdon (Austria)

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Recommended

A charming stewardess picks you up at the incoming flight, taking you to this
dedicated Lounge. A butler welcoming you, a Michelin starred restaurant with
perfect service and outstanding wines. The quality of showers, massage is like a
hotel. All passport formalities completed in the lounge.

One of the worst I have been in. It is very small and has the most uncomfortable
chairs. Before international flights in the evening it is packed. People walking
around trying to find a seat. The bathrooms are small and dirty. Food selection
is minimal. Plenty of cold drinks. Do not pay extra to get into this lounge.

Absolutely diabolical. The food selection is virtually non-existent, unless you
like potato As a regular JNB passenger, I visit this lunge often. The worst part
are the most uncomfortable seats - the seat are designed to make a "statement"
but are the most uncomfortable ever experienced among many business lounges
around the world. Air France should look at their KLM partner lounges in AMS and
its seat / electric outlet convenience (still no international plugs - they
require adapters). Food and beverage selection is decent and so is the internet
functionality. Men's bathroom typically dirty, sometime lacking supplies.

Absolutely diabolical. The food selection is virtually non-existent, unless you
like potato crisps/chips. What food there is (cold slabs of processed pork, a
bowl of mini-gherkins and some awful sandwiches) is desperately low quality.
There is no service within the lounge itself, which is sterile and
uncomfortable. In AF's home country, at their home airport, this is a disgrace.

It seems that most lounges from Air France I visit suffer from the same acute
problem. Food quality and choice is ridiculous compared with lounges from other
airlines. AF lounge in Paris terminal 2E food choice is very poor and cheap
quality. Most food there is cheap sandwiches, crackers and chips. Choice of
drinks is ok even if wine quality could be better to even much better.

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW - PARIS CDG 2F

Date : 6 August 2012

Review by : M Lopes (Brazil)

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Recommended

The lounge in 2F at CDG is a shame, as the terminal 2F itself. In the entrance,
the welcome speech from the staff is almost an apology about the lounge
situation. One floor was closed, so the remaining space was totally crowded. The
only seats we could find were at a table in the end, facing bathrooms. Very
limited food choice, only cold croissants and nuts crisps. There were only one
shower, 40 minutes wait time.

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW - PARIS CDG 2E,
SATELLITE 4

Date : 6 August 2012

Review by : C Chouleur (France)

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Recommended

The design is very trendy and it offers nice views on the apron. It is divided
in several zones depending on what you are looking for. Usually AF lounges are
not very good for the catering, but this one offers a wide choice of food and
drinks. I took advantage of the Clarins Spa that is free. It's now time for Air
France to offer a consistent product and offer the same comfort and quality and
choice of food in all their lounges.

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW - PARIS CDG AIRPORT

Date : 22 May 2012

Review by : D Rose (USA)

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Recommended

I don't understand the Air France business class product at all, particularly
compared to similarly priced business class products like British Airways or
Virgin Atlantic (which, actually, are less expensive). At a BA or Virgin lounge,
you get a fully stocked and staffed bar. At Air France the self- service
selections at Air France are limited. At a BAR or Virgin Lounge, I can order a
full sit down meal. At Air France, I got to chose from slices of cold pork, some
cheese, some crackers, and potato chips. I do my best to avoid Air France, but
sometimes I have no other option.

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW - WASHINGTON DULLES
AIRPORT

Date : 22 May 2012

Review by : Mark Ackery (USA)

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Recommended

Flew with Icelandair who use this new Air France lounge. Staff in lounge very
friendly, food was sandwiches and nuts. Food well presented, bar staffed at all
times, this I thought was not good as I like to get my own drinks. Showers great
and very refreshing, water hot and shower room was well cleaned. If I had one
complaint I would say the seating looks like old school chairs. Great views from
the big windows of the aircraft coming and going. I also imagine that with a
A380 the lounge would be cramped and very busy - Lucky only 2 B777's on my
departure day.

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW - PARIS CDG AIRPORT

Date : 25 April 2012

Review by : Ray Sani (USA)

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Recommended

Clean and roomy lounge, not much selection for food around and usual drinks
selections. Nothing special for the time I was there.

AIR FRANCE SKYTEAM BUSINESS CLASS LOUNGE REVIEW - BOSTON
AIRPORT

The lounge was airy with good food. Plenty of quality wines. The wi-fi
connection was efficient. Toilets were clean. The lounge is close to the
boarding gate. This made for a pleasurable experience.

AIR FRANCE FIRST/BUSINESS CLASS LOUNGE REVIEW - SAO PAULO
AIRPORT

Date : 28 February 2012

Review by : C Stone (Netherlands)

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Recommended

This lounge is small but quiet most of the time. The front desk assistant was
friendly and made sure to make announcements about flights which were boarding.
The snacks are fresh and delicious. The bar selection was not extensive but
there is a reason for this - If you want a drink such as champagne or a
caipirinha, just ask! The restrooms were small but clean. There was constant
removal of empty plates, glasses etc. The internet was very slow during the peak
hours but at other times the internet speed was fair.

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW - MUMBAI AIRPORT

Date : 30 January 2012

Review by : C Wajsberg (Israel)

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Recommended

Lounge is used by many airlines, too many for the size of the lounge, even if I
got lucky this time and found a good seat. The lounge is used by so many
airlines that announcements for flight boarding are going on forever - maybe
they should learn from other lounges and make this one a silent one. Food
quality is poor and choice is at the same disappointing level. Drinks consist of
cans and bottles that are presented in a very small refrigerator - meaning the
cans have no time to become col. Wine served is local brew. Lets hope for a
Skyteam lounge in new terminal. Wifi is very badly organised and only 3
computers available.

Same old overcrowded lounge with same food and drinks (choice not very big or
interesting), espresso machines are dirty and food is tasteless. Lounge is also
used by people having a certain credit card. While waiting to get in and present
your invitation, one has to wait for the man in front of you deciding if he is
going to charge his credit card with money or points.

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW - HONG KONG AIRPORT

Date : 22 October 2011

Review by : Andrew Nethercott (China)

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Too small, both the AF and KLM flights leave within a few minutes, it is far too
crowded. No power outlets, seating not very comfortable, lounge looks a bit
worn. Drink selection just ok, food not what you would expect of the French!

A perfectly adequate lounge, a bit small. Not as nice as the bigger 2E lounge
but nice. Staff very friendly. Food fine - sandwiches, yoghurt, soup, crisps and
drinks. I enjoy the Air France lounges.

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW - CHICAGO O'HARE
AIRPORT

Date : 29 May 2011

Review by : Emile Okal (USA)

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Comfort

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Beverages

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Wifi

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A good lounge, with direct access to gate M7, usually the one used by the AF
departure. Great supply of French newspapers, adequate Wifi, snacks/sandwiches
usually OK, Champagne very good (but has a tendency to run out quickly, and
staff less than enthusiastic about bringing new bottle).

AIR FRANCE BUSINESS CLASS LOUNGE REVIEW - LAGOS AIRPORT

Date : 2 May 2011

Review by : P de Jager (France)

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Terrible Lounge - no water in the toilets, neither for washing hands. I used the
only 50CL bottle at around 19.00 hrs. Was sitting close to the toilet entrance,
and observed that none of the lounge staff put a new bottle of water - during 3
hours (time of boarding). In the meantime, people were walking in/out and of
course did their thing without washing hands!

Malaysia Airlines use this lounge -small and shabby with uncomfortable seating.
The choice of food and drinks was very poor. The staff were rather indifferent
and off hand when we asked for more croissants. They were having a delivery of
stock which was being wheeled through the lounge during the whole of the one and
half hours we were there, not a very relaxing atmosphere! There is no left
luggage facility, so if you want to shop, you have to take you hand luggage with
you. For a European Airport, the standard of this lounge is shocking.

Lounge is really average and comparable to other AF lounges in CDG. The letdown
is the poor quality of the food offered. It was lunch time, we were provided
with a meagre choice of soup, sandwiches, a slice of turkey and cheese. Needless
to say every one rushed for food, there was nothing left besides the usual chips
and crackers. The lounge is big let down, as 2E is the modern part of CDG.

Arriving at 1830, the upper level was very full and everywhere you looked there
were trays with empty cans, wrappers, napkins, etc. Catering not that bad. An
assortment of grilled sandwiches, soup, crisps, bread, cheese, nuts etc. Staff
manning the desks were a bit sullen. I hope that their other lounges at CDG are
of better quality.

The lounge in 2F at CDG is small, and very crowded. The only seats we could find
were at a table in the cafe area at the back. The whole place feels more like a
railway station waiting room than a business class lounge. Limited food choice,
some sandwiches, nuts crisps etc. Are all AF lounges at CDG as abysmal as this?

Air France business lounges in Terminal 2C and 2F are very similar. Upper Deck
Closes at 1630 adding to overcrowding of the small main lounge which at peak
times is horrible, overcrowded, loud and noisy. Selection of drinks is limited,
sometimes there are some snacks (cheese baguettes, fruits etc) which disappear
within a few minutes because of the big amount of guests. Rest rooms are too
small and Staff do not seem to be very motivated or even attempt to pretend they
care! The feedback unit did not work, which says it all.