Facts of the case: Hourly call center agents were required to receive and respond to calls for their employer, TPUSA, Inc. The agents worked a full-time schedule and were required to use TPUSA’s computer networks, programs, and applications in order to perform their jobs. However, the agents were required to perform off-the-clock work to boot-up their computers and software programs before their shifts, and to shut-down the computers after their shifts. The agents were not paid for their off-the-clock work, which amount to 10 to 25 minutes of unpaid work per day.

Describe overtime violation: Where the off-the-work caused the agents’ weekly time to exceed 40 hours, they were not compensated at 1.5 times their regularly hourly rate.

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