Cats

Meowdy Darlings! We heard that this Thursday was International Cat Day here at Erstwilder HQ and thought only having one day dedicated to cats wasn’t very Erstwilder so we’ve decided to make it all week long! So, it's Erstwilder Cat Week and with every cat design sold this week we’ll be donating $10 to The Cat Protection Society of NSW.

Due to the hand made nature of our designs minor variations may occur from piece to piece. While we attempt to photograph our designs as accurately as possible colours may display differently on different screens and may vary slightly in real life from images online.

FREE SHIPPING* Australian orders > $50 international orders > $100

60 DAY RETURNS it's our 'love your design' promise

SAME DAY DISPATCH* for all orders received by 1:00 PM (AEDT/AEST)

100% SAFE & SECURE CHECKOUT WITH CONFIDENCE

*** *** PLEASE NOTE THAT DOMESTIC SHIPPING SERVICES HAVE BEEN AFFECTED BY THE ONGOINGCORONA VIRUS PANDEMIC, BUT THERE’S NO NEED TO PANIC. WE ARE STILL OPERATING AS USUAL AND AS WE UTILISE ONLY AN EXPRESS SERVICE FOR AUSTRALIAN ORDERS. THOUGH THEY HAVE TEMPORARILY SUSPENDED THEIR NEXT DAYDELIVERY GUARANTEE, THEY REMAIN THE FASTEST AVAILABLE SERVICE.***

Free express shipping for all orders over $50

Flat rate $6.95 express shipping for all other orders under $50

All domestic orders are sent via Australia Post's Express Service and take 1-3 business days to arrive after dispatch. Deliveries to major cities should arrive the next business day. All parcels require signature upon delivery. Please select Authority to Leave at checkout if you wish to have your parcel left at your door if nobody is home and add a note detailing where you wish your parcel left. Please note by doing so, Erstwilder and Australia Post are not liable for any missing parcels.

All orders placed before 1:00pm (AEST/AEDT) are processed the same day wherever possible. For exceptions please see the ‘PROCESS AND DELIVERY TIMES’ information. Once your order is processed you will receive a shipping confirmation email complete with tracking details.

*** PLEASE NOTE THAT SHIPPING SERVICES HAVE BEEN AFFECTED BY THE ONGOING CORONAVIRUS PANDEMIC, BUT THERE’S NO NEED TO PANIC. WE ARE STILL OPERATING AND ABLE TO SHIP GLOBALLY. SEE BELOW FOR FURTHER DETAILS ***

For our wonderful customers outside of Australia we offer different services depending on your location. All international orders will be shipped FREE if the total order value is over $100 (AUD) or attract a low flat rate of just $9.95 (AUD). Need it super-fast?! You can always choose DHL Express for the speediest service available for $14.95 (AUD). Please note that FREE shipping will not utilise an Express service.

All orders placed before 1:00pm (AEST/AEDT) are processed the same day wherever possible. For exceptions please see the ‘PROCESS AND DELIVERY TIMES’ information. Once your order is processed you will receive shipping confirmation complete with tracking details via email or Facebook Messenger, depending on your choice at checkout.

Signature is not required for delivery for any service other than DHL Express. If you are not available to receive the delivery and there is no safe place to leave the parcel, a card will be left for you to arrange redelivery or self-collection from your local post office.

All international orders require a phone number for delivery and must be delivered to a residential address. They cannot be delivered to a PO Box, Army Base or Hotel.

UNITED STATES

CHANGES TO THE DHL SERVICES

UPDATE: As of 10:00am Thursday 7th May and until further notice we have decided to ship all orders to the USA with DHL Express at no extra cost to you. We will absorb the additional expense as long as we can so that we can continue delivering our little parcels to joy to you as quickly as possible. Orders with DHL Express may experience only minor delays and should arrive to USA residents within 3-5 business days.

Please note that any parcels sent before this date via DHL Expedited may incur delays of anadditional 20-25 working days on top of the estimated delivery frame.

DHL INTERNATIONAL EXPEDITED

Free shipping for orders over $100 (AUD) Flat rate $9.95 (AUD) for orders under $100 (AUD) Delivery between 3-6 business days Fully tracked *Please note that the final stage of delivery may be completed in your country by either DHL or USPS. No signature is required.

DHL INTERNATIONAL EXPRESS

Flat rate $14.95 (AUD) for all orders Delivery between 1-3 business days Fully tracked Signature required

REST OF THE WORLD

CHANGES TO DHL SERVICES

Please note: DHL have advised that there may currently be delays on their INTERNATIONAL ECONOMY service of up to 25 working days beyond their usual shipping window. We have also been advised of delays on the DHL EXPRESS service, but they should be minor only.

CHANGES TO AUSTRALIA POST SERVICES

Please note: Australia Post have advised that there may currently be delays on their INTERNATIONAL service of between 2-8 weeks, beyond their usual shipping window. This will vary from country to country. Some regions, including Major Europe and Canada, are now only shipping via Sea Mail which is a 40-60 business day delivery window. Below are estimated delivery times, please refer to the Australia Post website here for specific information for your country.

New Zealand: 4-8 weeks

United States: 6-10 weeks

United Kingdom: 4-8 weeks

Rest Of Europe: 8-12 weeks (Sea Mail)

Canada: 8-12 weeks (Sea Mail)

DHL INTERNATIONAL ECONOMY

Free shipping for orders over $100 (AUD)

Flat rate $9.95 (AUD) for orders under $100 (AUD)

Delivery between 5-10 business days

Fully tracked

*Please note that the final stage of delivery may be completed in your country by either DHL or USPS. No signature is required.

DHL INTERNATIONAL EXPRESS

Flat rate $14.95 (AUD) for all orders

Delivery between 1-3 business days

Fully tracked

Signature required

AUSTRALIA POST INTERNATIONAL

Free shipping for orders over $100 (AUD)

Flat rate $9.95 (AUD) for orders under $100 (AUD)

Delivery between 6-12 business days

Fully tracked

*Please note that the final stage of delivery may be completed in your country by a local postal service. No signature is required.

International shipments may incur customs and import taxes. All international customers are responsible for the customs rates within their own country. Erstwilder is required by law to declare the full value paid on international shipments and must include an invoice for customs upon request. For further information, we recommend contacting your local customs office. Our recommendation of international shipping options is based on experience and feedback from our community. DHL Express is a faster service than Australia Post Pack & Track. DHL Express incurs no additional duty/customers charges in the USA (up to $800 RRP) but outside of this region it may carry higher customs/duty taxes and shipping charges depending on your region as compared to Australia Post Pack & Track. Please select the option you would prefer at checkout. Please note that we cannot be held responsible for lost parcels, or packages which are missed by the recipient and ‘returned-to-sender’. As a small business we cannot afford to absorb re-shipping fees and international orders will be re-shipped, upon your request, at a cost of $19.95. Where parcels can be proven to be ‘lost’ we will lodge an investigation with the postal service. Once the outcome has been determined, and where there is no fault of the recipient, we will resend the products but the re-shipping fee of $19.95 will apply. If you refuse to pay any local customs/import duties and taxes and your order is returned to us we retain 20% of the order value to help us cover the additional shipping expenses we are charged.

We’re always looking at ways we can reduce our impact on the environment so, as of September 1 2018, we’ve gone paperless! Rather than including a printed invoice in your parcel you’ll find a link to your invoice in your order confirmation and shipping confirmation emails. We estimate this will save three average size pine trees every year! Can’t find the link? Email us and we’ll email you a copy of the invoice.

**Given the global COVID-19 pandemic, extra protections are in place to look after our team and do our part to #slowthespread. This includes having fewer team members in, allowing for more distance between people packing orders. We know you want your pretty pieces, and a little joy certainly goes a long way right about now, but for these reasons please allow up to 5 working days to receive your shipping confirmation. And given the stress the postal services are under, there may be delays to usual delivery windows. For full details on this please visit the 'shipping information' tab.**

All orders placed before 1:00pm (AEDT/AEST) are processed the same day wherever possible. For orders placed within 3 days of a collection launch or other sale/event activity there may be minor delays in order dispatch. Please allow up to five working days to receive confirmation of your order being dispatched.

Once your order is processed you will receive shipping confirmation email complete with tracking details. If you do not receive confirmation emails or Facebook messages please email the team at hello@erstwilder.com.

Deliveries are sent during business hours Monday to Friday. Orders placed on weekends and public holidays will be processed the next business day.

Please note that unfortunately we are unable to make changes to your order or combine orders once submitted. Please ensure all details on your order are correct before submitting your order, in particular we recommend checking your email address, delivery address and contact number.

Due to carrier limitations please note that we are currently unable to ship to the following countries/regions:

Algeria

Cuba

Iran, Islamic Republic Of

Korea, Democratic People's Republic Of (North Korea)

Kuwait

Latvia

Morocco

Nepal

Nigeria

Pakistan

Russia

Saudi Arabia

Sudan

Syria

Some countries cannot be shipped to with a tracked service. If your delivery address is in such a region you will be emailed to confirm if you’d like to proceed before your order is shipped as we cannot be responsible for untracked shipments.

Due to the current global pandemic we are currently unable to ship to:

If your parcel is returned to Erstwilder due to not collecting the items, you will be notified to pay a re-shipping fee to send these out again. If you do not want these items re-sent, you will be refunded less the original shipping costs, and a 10% fee for restocking. This doesn’t happen often, but we try to offer very competitive shipping rates, often which we lose money on so we appreciate your understanding that we can’t afford to re-ship orders at our expense.

We want you to love your Erstwilder purchases and we know that having super easy returns is part of why you shop with us. That’s why we’re continuing to offer our 60-day refund policy for all purchases on erstwilder.com that meet the criteria below.* We’ll gladly accept a return if you’ve changed your mind for any reason subject to the following conditions:

Items must be returned within 60 days of purchase together with proof of purchase;

Items must be in their original condition with accompanying gift boxes, story cards and swing tags included

Lucky Dips, Perfectly Imperfect and Gift Cards cannot be returned

Earrings are not able to be returned for hygiene reasons

A maximum of three items can be returned from any one order

If you return anything with 30-days we’ll issue a refund as usual and after that (up to 31-60 days) you’ll receive a digital store gift card in place of a refund. As much as we’d love to, we cannot sustain accepting returns after 60-days has passed. Please do not send items back without first contacting us - you may need to pay to have them returned to you once again and we’d rather avoid you spending dollars unnecessarily.

We don’t offer exchanges, however if you get a digital gift card, you can use this to purchase something else you will love – super easy!

RESPONSIBILITY FOR POSTAGE FEES

Where items are returned due to faults we will of course issue a full refund for the purchase, including any original postage fees paid. That’s only fair. For ‘change of mind’ returns the value of the refund or digital gift card will be to the value of the product only. Also, if your return reduces your original order total to below the free shipping threshold when your order was placed, then the return amount will have original shipping fees subtracted. We think that’s only fair too. Sometimes we’re not able to tell from photos or evidence provided whether there is in fact a fault. If this happens we’ll provide you with a pre-paid returns label in good faith to ship your piece/s back to us but we will need to assess whether we believe a fault exists once your items return to HQ. If we determine that there is no fault you may be required to pay a re-shipping fee to have the item sent to you again.

FAIR USE

Don’t get us wrong, we’re sure 99% of you are lovely, trustworthy and honest people but as a small business we need to protect ourselves from being taken advantage of. So, if we notice a strange pattern of returns we might need to investigate and take action, such as deactivate the account in question. This may be in cases where we think people are wearing items and then sending them back, or ordering multiples of an item during a launch and then consistently returning some. If you find your account deactivated and believe it to be in error please reach out to us at hello@erstwilder.com.

To return an item you’ve ordered you will need to request a pre-paid returns label.

To do so, please email us at hello@erstwilder.com with ‘RETURNS’ in the subject line and be sure to include your contact details, order number and reason for the return in the body of the email. If the return is due to a product fault please also include a photo of the item.

Wait for a reply from our team. And don't worry, we'll get back to you as quickly as possible. If we receive your email by 1:00pm Monday - Friday you'll hear back the same day.

For all approved exchanges or returns we will issue you with a pre-paid returns label which you will receive via the email address entered when placing your order. You can print and take it along to the post office to send your return.

Once the return is received at HQ it will be reviewed and after being cleared you will receive a refund for the purchase price. If the return is for a change of mind you will be refunded the product value less any associated shipping charges (original and return shipping) but with our pre-paid return labels you'll be getting the lowest possible shipping rates. Unfortunately, we are unable to offer change of mind return labels for international customers.

We endeavour to process refunds as soon as they are received but please allow up to 3 business days for returns to be processed. You will receive an email notification of any refund once it has been processed.

We recommend using a traceable delivery method and taking note of your tracking number. We cannot be held responsible for lost returns.

Firstly, we’re terribly sorry. There’s nothing more disappointing than opening a parcel only to find your item is in anything less than perfect condition. And rest assured we’ll get this sorted for you ASAP. Follow the returns process and attach a photo of the fault. If still in stock we’ll replace the item for you otherwise we’ll issue a refund upon receiving your return. Please be sure to contact us regarding any faults within 60-days of your order to ensure we’re able to assist with issuing a refund or store credit in the form of a digital gift card.

Return and exchange policies are subject to the discretion of individual stockists. The same policy stated above may not apply. If you have purchased an Erstwilder product from an authorised stockist any request for a refund or exchange must be first directed to the store of purchase. If you are not happy with their response please reach out to us at hello@erstwilder.com

Due to the limited nature of our pieces, we are unable to offer exchanges on any items. If you would like a different item to one you have ordered we suggest purchasing the new piece and following the returns process for a refund of the original item.

In an ideal world we’d accept payment in records, organic veggies or our personal favourite - hugs. Alas, some form of remuneration is required or we might run out of money to produce more designs for you! You can check out with PayPal and all major credit and debit cards. Or, you can ‘Shop Now and Pay Later’ with payment services including Afterpay (AUSTRALIA & NEW ZEALAND), zipPay (AUSTRALIA) and Sezzle (UNITED STATES). For further information on these payment methods please see below.

We sure do! With the Erstwilder Rewards Club you’ll receive points for every dollar you spend, which you can redeem for discounts on future purchases. And, if you want even more points there’s lots of ways to do that too, without spending a cent. Just signing up gets you 1,500 points to start with. It pays to be quirky! For full program details and to get started please visit the Rewards Club page.

All orders within Australia are sent with Express Post for just $6.95, or FREE when you spend over $50 (AUD). All international orders are just $9.95, or FREE when you spend over $100 (AUD). Need it super-fast?! You can always choose DHL Express for the speediest service available for $14.95 (AUD). Please note that FREE shipping will not utilise an Express service. For more information please see our Shipping tab above

**Given the global COVID-19 pandemic, extra protections are in place to look after our team and do our part to #slowthespread. This includes having fewer team members in, allowing for more distance between people packing orders. We know you want your pretty pieces, and a little joy certainly goes a long way right about now, but for these reasons please allow up to 5-6 working days to receive your shipping confirmation. And given the stress the postal services are under, there may be delays to usual delivery windows. For full details on this please visit the 'shipping information' tab.**

We know when you order you want your pretty pieces quick as can be so, we’ll pack and ship all orders received by 1:00PM (AEST/AEDT) on the very same day! All Australian orders are sent with Express Post and should be received overnight in all major cities and within 3 business days anywhere else. International orders are shipped with DHL Express or Australia Post services depending on your region and selection at check out. DHL Express ships to the USA in as little as 3-5 business days! Australia Post can take between 12-14 business days. Please note that although we work as hard as possible to maintain this, there may be up to 3 days delay for dispatch around collection launches and key events.

We work hard to get your goodies out the door fast, usually within 24 hours of receiving you order. To achieve this we usually cannot make any amendments once your order has been processed. This includes shipping address, cart changes or combining or cancelling orders. For information on our returns policy please see our Returns Information > link to the ‘returns’ section of the pop up

Afterpay and zipPay are available as checkout options for customers on ERSTWILDER.COM. Please note that Afterpay is only available to Australian and New Zealand customers. For those in the USA you can check out with a similar service called Sezzle. All three are safe, simple and convenient payment options, which allow you shop now and pay later for your purchases, but receive your parcels immediately! For all the details and to choose the one for you please visit our information pages for Zippay, AfterPay and Sezzle

When it comes to your information we take our responsibilities and obligations very seriously. All personal information such as contact, shipping and billing details are encrypted and securely communicated to us via a secure server using SSL technology. We never see the full details of credit card information entered.

Erstwilder offers a secure payment service via Shopify Pay which uses ‘Stripe’, an industry leading card processing authority that exceeds the most stringent security standards. For more information on Stripe, please visit the Stripe website.

We don’t currently offer repairs but minor issues can often be fixed easily if you’re outside of our returns and exchanges window so do ask us! We do have a fantastic returns and exchange policy though and for all the details on this please head across to our Returns Information.>

Right here in our hometown of Melbourne, Australia. Though originally designed by Louisa Camille, since late 2014 we've worked with an amazing mix of Australian illustrators and artists. These incredibly talented women are responsible for the design work which brings our collections to life. Elements of the design work are done remotely (within Australia) by the illustration team, but all designs are refined, finalised and submitted into production from our HQ here in Melbourne. Erstwilder design work has and always will be completed locally.

Production has always been completed in China, with components and being sourced across Asia. We've worked with the same wonderful manufacturer right from the beginning and have, over the years, developed wonderful relationships with our equally quirky production team, becoming very close with the small family owned resin producer.

Our designs are not made exclusively by hand, though many of the processes are completed this way. Designs are produced initially from laser cut sheets of resin. Layers are then hand assembled to create that Erstwilder signature depth and dimensionality. All painted detailing is also finished by hand.

Most certainly! Our teams visit the production facilities regularly each year to ensure that workers are operating in an environment which is fair and ethical and that the small family owned and operated business responsible for our production shares these values. No employees are under the age of 18, salaries increase each year in line with living costs and all employees are entitled to join unions should they so choose. Additionally, an independent government organisation visits the facility to ensure all production processes are safe. As a label that exists to spread a little joy in the world, the safety and fair treatment of our production team is of the utmost importance to us.

Many hands are involved in producing an Erstwilder design. The process begins with our illustrators hands; creating unique, original character-based artworks. Once the layers of a given design have been laser cut, the layers and all components are then assembled by hand. Any additional painted detailing is also completed by hand. Because of the manual and human approach we take to production pieces may have slight variations in component sizes, colouring and even resin patterns. We like it this way and tend to think it makes our designs as unique from each other as the wonderful people wearing them.

The main component of all our designs is resin, reminiscent of the gorgeous 1930’s Bakelite originally used for vintage radio and telephone casings. The components used have changed over time. We’re always searching for the best possible quality. At present (for designs released from February 2018 onward), designs are produced using beautiful and strong silver-plated steel brooch pins. All earring posts, earring hooks, necklace chains and jump rings are made from stainless steel. Component information specific to each design can also be found on product pages under the ‘Info’ tab.

All Erstwilder designs are produced in a limited numbers for world-wide release and once sold out they do not return. From time-to-time very popular pieces are brought back with new resin colours or textures but once our production limit is reached, the design is taken off production never to return! In the early years’ production was capped as low at 200 units. The label has increased this over time to a standard maximum of 1500 pieces and an ‘extended limited release’ of 2000 pieces, to enable us to meet the demand from our community and prevent too many people from missing out. But designs released to a given maximum will remain at the limits in place at the time they were produced to ensure their collectability. We also don’t produce the same number of pieces for each design. Rather, we try our best to guess how popular a piece will be and produce accordingly. We’re only human and don’t always get this right (is it rather tricky!) and it does mean we can sell out of styles quickly, so snap your favourites up before they disappear!

*Excludes Erstwilder Essentials and scarves which are not specifically limited and may come in and out of stock ongoing.

But of course! Well, mostly 😊 All of our core Erstwilder jewellery line (including all brooches, earrings and necklaces) arrive packaged in a delightfully branded gift box. Designs released after February 2015 also include an insert in the lid featuring the design's original sketch, name and story. Designs which include packaging but not our round gift boxes include Erstwilder Essential earrings and scarves.

We do! And it happens to be every team members’ favourite job here at Erstwilder HQ. The design team, the illustrators, the person answering the phone and the person picking your order all participate in the creative process. And every now and then we throw it out to our community of ‘Erstwildians’ (you!) on Facebook and Instagram to help us name pieces. Last time you named ‘Oscar Wildenfox’ and he’s become one of our favourites!

Yes, please! We’ve even dedicated a page to it on our website. Head over to the Suggestion Box and tell us what we should make next! All your ideas are fed right through to our design team; they love it when some fresh sparks are thrown into their brainstorming sessions.

Check out our stockist page to search your area for recommended Erstwilder stockists. Note that no stockist carries the entire range so either shop online with us or email our team at hello@erstwilder.com and we’ll help you find the designs you’re after in a store near you. Alternatively you can try you luck in the ‘Erstwilder Shop Local’ group on Facebook which has been set up by us specifically to connect you with stockists near you.

Resin is notoriously difficult to photograph due to its reflective nature. We’re often told photos simply don’t do our designs any justice. Colours also display differently on different computer monitors. That said we always do our best to photograph designs to show their colouring as accurately as possible.

We’re always looking at ways we can reduce our impact on the environment so, as of September 1 2018, we’ve gone paperless! Rather than including a printed invoice in your parcel you’ll find a link to your invoice in your order confirmation and shipping confirmation emails. We estimate this will save three average size pine trees every year! Can’t find the link? Email us and we’ll email you a copy of the invoice.

Get in touch right now via Facebook Messenger or Live Chat on our site. We’ll love good chat and we’ll be hanging out there during standard business hours, 9:00am – 5:00pm (AEDT), Monday to Friday. We’ll do our best to check out your Facebook Messages outside of those times too ;)

CUSTOMER CARE

BE IN THE KNOW!

At Erstwilder we’re all about keeping your outfits extraordinary and your days dandy. Our super quirky, collectible and limited adornments include brooch, necklace and earring designs, though we must admit we’ve become rather famous for our brooches. Designs are inspired by animals great and small along with all things vintage, rockabilly, pinup, retro and art-deco. Mixed in amongst our own unique characters are the occasional licensed ranges, allowing us to put our spin on some wonderfully nostalgic and timeless stories. From our little Melbourne HQ, we work with some of Australia’s most amazing artists and illustrators to bring our designs and collections to life. And you’re at the heart of it all. The Erstwilder online community is a constant source of inspiration and a guiding light for us. Thanks to you we’re never short of ideas, and it’s your suggestions that lead to each collection we produce.

Let customers speak for us

Oooh, this is one fan fave I’d been long hoping Erstwilder would re-release! The new colours are very pretty, the swirling blues highlighted by the pink and white rings, and those pointy diamonds jauntily setting the whole planet in it’s proper place amongst the stars. A brooch I’m really happy to own and wear.

I love these earrings! I'll be honest in that I only threw them into my online cart in order to qualify for the golden bird brooch--but after they arrived, I found they were really beautiful in real life. I especially enjoy how the resin is NOT glittery.

I didn't know about Erstwilder when the first dinosaur release came out, so was delighted to pick this up. He's very sweet and pretty, plus a liitle bit silly 😊 Lovely addition to my growing collection.

Speedy delivery as always! I absolutely adore the rich colour of this brooch. The earlier version didn't appeal to me, so I skipped over this one originally; I'm SOOO glad I had another look and picked it up. It's absolutely beautifil! Thanks Team EW for another treasure xx