Product Lifecycle Management Services

Provide end-to-end product support

Whether you are looking to augment your services or completely outsource them, Tech Data will work with you to make sure we deliver the business outcomes you expect. Our product lifecycle management services are tailored to seamlessly fit within your portfolio of offerings. You gain these advantages by partnering with Tech Data:

global capabilities and infrastructure

a deep expertise across the complete technology lifecycle

access to technical capacity, capabilities and geographic reach

Configuration and Customization

Let Tech Data get your customer's technology ready to get the job done.

Your customers make a huge investment in technology, and they want to realize the benefits of their purchases as quickly as possible. Tech Data can help make your solution plug-in ready.

Configuration services include:

Networking set-up

Bios and firmware updates

Software installation

Hardware installation

RAID set-up

Validation testing

Imaging

Enrollment

Customer media duplication

Customization services include:

Laser etching/marking

Asset tagging/serialization

Printing and application of unique labels

Tagging, e.g. UID, RFID and shipping

Finishing options and custom skins

Unique accessory management

Custom packaging

Integration Services

Never fail on the fundamentals

Fundamentals like procurement, warehousing, preparation, integration, testing and deployment are crucial to the success of your customer projects, and always will be. But in a market as competitive as IT, you simply can’t afford to be distracted from your specialties. You need a well-resourced integration partner you can depend upon to build your solution into each company's infrastructure the right way every time so you can focus on the road ahead.

Field Services

Expand your reach, skills, and capacity

With constantly rising complexity and the torrent of new technologies entering our markets, it’s impossible for any one solution provider to have enough expertise to handle the broad scope of solutions their customers need. Some may be services you are not staffed to provide, or your customer may require service in locations you do not have presence in. No matter if you need to augment your team or completely outsource your solutions, Tech Data will help you respond to customers’ requirements and be where your customers need us to be. Our team of engineers gives you ways to expand geographically, augment skills and gain capacity elasticity.

Field services include:

Single and multi-site deployments

Install, move, add, change (IMAC) services

Data center moves and migrations

On-site maintenance and support

Level 1, 2 and 3 call support

Direct hire and contract-to-hire staff augmentation services

Support Services

Great service demands great support

You certainly want all your users to know they are supported and can get their questions answered. But as a businessperson, do you really want your top engineers and developers on the phone with Level 1 support requests? That’s where Tech Data can help. We provide value-added Technical Assistance Center services for your customers, eliminating the need to develop these capabilities in-house. No matter what your product or service solution is, it probably involves an end-user client device, servers and a network, meaning you need to provide support at each of those levels. We'll take care of it.

Support services include:

Level 1, 2 and 3 support 24x7x365

Team of OEM-certified specialists

Endpoint and user support

Server support

Network management

Depot Services

Preserve privacy and product value at end-of-life

Extending the useful lifecycle of IT equipment investments, maximizing value at end of product life and preserving data integrity and privacy are among your customers’ goals as their assets enter an end-of-life phase and they look to begin a refresh cycle. However, providing those additional services can be timely and costly to you. Tech Data helps you provide additional value to your customers while saving you the cost of providing these services in-house.

Tech Data offers IT asset disposition services to help you provide end-of-life support for your customers that are secure, compliant and environmentally friendly and that you may even reclaim value from.

"We really appreciated that Tech Data had people with experience with wireless technology and had a deep bench of experts who had worked in a hospital environment. It was easy to work with them to solve our customer's problem."

VP of Professional Services, Solution Provider

Customers are asking for more every day. And we're here to listen.

It all starts with a conversation. So let's talk.

About Us

Tech Data’s Global Lifecycle Management Services span both the product and customer lifecycle to ensure that your customers get the most value out of their technology purchases. Let us augment your reach, capabilities and scale so you can focus on the road ahead.