Whenever making that kind of statement towards any sort of business you're telling them that there's no point to try to correct whatever upset you, as all resources spent to that end are going to be in vain anyway.

At the very least, heads should have rolled. And one of them had better be the CEO's. Better yet, the whole chain of command that made and approved the decision to install the malware.

Since this hasn't happened, we can safely conclude that Lenovo is in bad faith and unwilling to do what is right.