Payment and Cancellations

Paying for your appointmentYou will pay for your appointment prior to seeing the lawyer. If you need any documents, you’ll need to pay for those at the time of ordering too - we'll handle this in a separate payment at the end of your appointment. Unfortunately we can't start preparing a document until we've received full payment from you.

We can accept payments by cash or cheque in our branches, and by cash, cheque or EFTPOS in our Perth CBD office.

If you need to cancel your appointmentOur appointments are almost always fully booked. We understand that sometimes, you can't attend the appointment that you booked. But if you do need to cancel, we ask that you let us know by phone as early as possible so that we can give your appointment to someone else who needs it. It's best to do that by calling the branch where you're attending the appointment.

If you don't inform us that you're not attending your appointment, we will send you a statement of account which you can pay by cash at our Perth CBD office, or by cheque.

Mission

To connect people with information and services so they can make independent and informed decisions.