Make sure your internet connection is active and that your internet service provider isn't blocking access to our domain. If you're still having problems, feel free to contact us and we'll be more than happy to help resolve your issue.

Yes. Your new US-based postal address will be able to receive mail, periodicals, bills, or anything else that is not prohibited by law. Please note that depending on the account membership you have, a USPS 1583 form along with two types of photo identification such as passport and national ID card will be required. Please note that each account is approved manually, until your account is approved no mail will be accepted.

Once again, this is different for every package. The total cost depends on destination country, carrier/service selected, and the DIM weight of the shipment. You can always use our shipping calculator to easily estimate the cost of your shipment.

Our typical orders are processed within 72 hours of receiving them. This processing time can also be reduced if you select 'ship now' at checkout. As far as transit time is concerned, every package is different. Factors that affect transit time include destination country, weather, customs, and choice of carrier. Typically our clients receive shipments from FedEx in 2 to 3 days, UPS in 4 to 5 days, DHL in 2 to 3 days, USPS in 7 to 15 days, shipments by air in 2 days, and shipments by sea in about 15 days in average. *Please note that these are just estimates. There can always be additional delays depending on import/export rules and the size of your shipment. Also, the time it takes for items to pass through customs depends on the country your order is being shipped to. This is something we have no control over. You should always allow yourself more time in case of unexpected delays at airports or in customs at your destination country.

If you don't have a payment method accepted by the website you want to shop at, you can always use our Personal Shopper service to have one of our representatives make the purchase for you. Click here to learn more.

*When a new account created or credit card is added, a charge of between US$0.01 and US$ 5 is applied to the card, once this is completed a refund of the same amount is applied to the card account within 72 hours. An email is sent to the customer, notifying them of the charge and providing instructions on how you can further proceed.**You need to look the charge on your credit card statement or by calling your bank and verifying the amount charged. You won’t be able to ship or receive mail until your account has been verified. *This amount is fully refundable.**If we are unable to charge the credit card, or the amount entered to verify your account doesn't match our charge, you will be asked to provide a new card.

You may email, fax or mail the USPS Form 1583. You may also upload it directly into your account. If you choose to submit Form 1583 via email or fax, please put your suite number in the subject of the email, or on the cover page of the fax. Please note that even if you submit your forms electronically, you must still mail a completed and notarized copy of USPS Form 1583 plus copies of two forms of identification to pacxo.com.
Mail completed and notarized Form 1583 to: