In this course, you will develop an understanding of the complex and evolving process of Case Management in the criminal justice and related fields. Case management is a process for managing responses to clients’ needs, which commences from the time a client enters the criminal justice, or wider human services, system until they exit it. You will examine and analyse the similarities and differences in the theoretical and practical application of case management practice. This course will utilise a holistic approach to working with a client. You will consider a range of issues and strategies from client assessment, problem solving, goal setting (with the client) planning and implementation issues, working with involuntary clients, engagement, empowerment and monitoring. Another aim of this course is to highlight the importance of worker safety and the utilisation of appropriate supervision.

It is essential for you to undertake this course if you are wishing to seek employment in the Juvenile Justice or the Child Protection fields

Objectives/Learning Outcomes/Capability Development

Upon successful completion of the course, you will be able to:

a) Summarise the function of case management in the protective and correctional fields b) Explain the theoretical underpinning of case management practice and apply this to practice c) Recognise how to access and utilise resources and networks to meet your client’s needs (wherever feasible) d) Critically assess case vignettes and assess the needs of the client and how to access the required services and networks e) Hypothesise privacy, confidentiality, and ethical issues f) Critically reflect on how to assess, engage, and work with clients with dual diagnosis/ involuntary clients

Overview of Learning Activities

This course is generally delivered in a face-to-face mode with a blend of learning activities including lectures, seminars, tutorials, guest speakers, panel discussions, presentations, group work, case studies/scenarios, role plays, online resources, and student lead discussions. The course may be delivered online.

Overview of Learning Resources

Reading materials will be put on the Blackboard so you can readily access critical articles. Other reference material will be provided during the delivery of the course. We will discuss how you can access this at the commencement of classes.

Overview of Assessment

Weekly tasks will be set within the workshops, which will require students to participate in activities, role plays and a variety of teaching methods to demonstrate understanding and competency in case management, interviewing skills and application of theory to practice