Available APIs

CRM API

Provide agents with customer information when and where they need it. Pull in customer contact data via open RESTful API from any CRM or business application including reservations systems, outage management systems, and more.

Writeback API to update your CRM

Store a copy of your customer service interaction highlights within your company’s source-of-truth software. Write-back summaries of conversations within Sparkcentral to a CRM or a ticketing system.