HotlineOur
customer service is available from Monday to thursday from 8am to 17pmfriday from 8am to 14pm.

Phone:
06131–914 694
Fax: 06131–963 109

Information about online
dispute resolution

In
the first quarter of 2016, the EU Commission will provide an Internet platform
for the online settlement of disputes (so-called "OS platform"). The
OS platform is intended as a point of contact for the out-of-court settlement of
disputes regarding contractual obligations arising from online sales contracts.
The OS platform will be accessible via the following link: http://ec.europa.eu/consumers/odr/