Actrix near tops Consumer survey!

Welcome to the latest customer newsletter. It's only just about
December, but already the shops are reminding us about how many shopping
days are left before Christmas. We plan to get another newsletter out before
the 25th, so we'll leave our best Christmas wishes until then.

The latest Consumer survey into customer satisfaction with ISPs is
out, and we're very pleased with Actrix's results. It would be all very well for
us to blow our own trumpet about how hard we work to keep customers happy,
but it's even better when a reputable magazine holds an objective survey and
rates us one of the best in the country in terms of happy customers for the
second year running!

Actrix received a 90% overall rating which was considerably ahead of the
other larger ISPs that we would consider to be our main competitors, and in
an environment where only 66% of people indicated that they were satisfied
with their ISP, we think that's a pleasing endorsement on the work we put
into customer care.

Two areas in which we are specifically mentioned as being amongst the
best in New Zealand are customer service and help
desk support. For several years we have had the policy of only hiring help
desk people who are genuinely warm and helpful. How much we have come to
like them as people by the end of interviews is as important as any
technical skills they may have, and that policy has really paid off for us.
We've thought for a while that we have the best help desk in the country,
and it is good to have them acknowledged.

We came second in the country in terms of broadband provision with a
respectable 96% satisfaction rating, and this is a real endorsement of our
large and capable tech team who put in some long and dedicated hours to make
sure all those ones and zeroes flow through the pipes at the best speeds
possible.

So, we're glad you're happy and we hope you remain so. According to the
Consumer article, a lot of people out there are with another large
ISP that they're just not satisfied with. They'd love to move but feel
trapped. If you know someone like that, tell them about Actrix. We can't
remove all of the problems associated with changing ISPs, but we've got a
bunch of caring and capable guys on the help desk that they could at least
speak to. They'll do their best to make things as simple and easy as possible.

The newsletter has a new name!

Well almost. We have a shortlist, and a final decision isn't far away. We
received nearly 500 suggestions and some have been very good indeed (and
others made us wonder
what some customers have been smoking!).

I agree with Mary Curtin who wrote in and suggested we just call the
newsletter "Bob" because management go on and on for ages before they settle
on a new name for anything. Wise words, Mary! We won't be calling the
newsletter "Bob" but there has been some managerial discussion to say the least.

Thank you to all who participated, and to all who took the opportunity to
say some kind or interesting things about the newsletter at the same time.
There were just far too many e-mails to respond to each as I would have liked.

We'll contact the winner over the next week or so, and we'll certainly
announce their name next month. That person will get the $150
New World Christmas hamper delivered, and six months of free Internet.

We do have a second prize winner, however. Congratulations to Tony
Hartfield whose e-mail entry was chosen at random. We'll be contacting you
soon to arrange delivery of your $100 Christmas hamper from New World.

So
thanks again. The competition is now closed.

How secret is my surfing?

You've probably heard a number of times by now that you'
re not nearly as anonymous as you think you are online.
Even if your computer is completely free of spyware, information about you tags along and gets handed over to
various servers in exchange for the web pages and other files you download.

This isn't necessarily a bad thing. If your computer wasn't identifiable to some extent, there would be no way to get
web pages, movies, podcasts or e-mails to you. It'
s often a good thing, too, that some sites recognise your computer
and are able to tailor what they display especially for you. Shopping sites you regularly visit, and sites that you
have some sort of membership at are good examples.

But there can be a fine line between what'
s necessary for a site to know and invasion of your privacy. In the
worst case, it could be possible for a site to compile quite a profile of you and your habits over time (possibly
even including your name, location and e-mail address).

There exist companies such as DoubleClick that have as their mission constructing a massive database full of megatrillions
of bits of information about surfers that have been gleaned over the years. DoubleClick consistently denies that it wants to identify
individuals, but there is little doubt that it could know a lot of specific information about a lot of specific individuals
if it wanted to. And DoubleClick is just one of the more well-known of many.

There are two main ways that information about you or your computer travels around with you. The first is your IP
address, and the second is by means of "cookies".

Your IP Address

An IP address is a unique set of four numbers allocated to your computer by your ISP, and used to identify it online.
The Actrix mail and web servers use your IP address to get the pages you request
back to you. Broadband connections are "always on". This means you
usually have the same IP address. If you use dialup, your
Actrix will allocate you a
different IP address each time you connect, unless you have a special
arrangement to always have the same one.

Every web server will keep records of which IP addresses it sends pages to, and ISPs
like Actrix will keep records about which
IP addresses were allocated to any customer at any given time. This is how the police and Internal Affairs are often able
to catch people that visit illegal sites. They obtain warrants and then match
our server'
s records about which IP addresses
it sent pages to with the records of who had the offending IP address at the time.
Hey-presto, you'
re busted!

Every time you visit a site, your IP address is recorded. If you provide any personal details, it is quite possible for
site owners to keep a record of the personal details that go with your IP address. If you have broadband, and therefore a
fixed IP address, it is even easier to record identifiable data about you.

Cookies

The second way tabs are kept on you is via cookies. These are little text files that many sites write to your hard drive.
The next time you come to the site, it can read the cookie it left last time and tell such things as how long it has been
since your last visit. Cookies can also record, for example, what ads you were shown last time, so
that you can be shown
something new this time. Cookies are text files only, so they can't do any harm to your computer, but they can be a privacy risk.

Cookies are not supposed to be able to be read by any site or domain other than the ones that set them. However, there are
various ways web programmers can get around this, which is concerning. Some web sites with log ins, for example, use cookies
to store your user name and password. Anyone able to steal your cookie could theoretically pose as you, or log in as you
and see whatever else was stored about you at the site in question.

Modern browsers allow you refuse or be warned before cookies are written to
your hard drive. Look under Tools and then (Internet) Options and check the
security category. Browsing can become a nuisance with cookies turned off,
though. Many sites won't let you in, or will repetitively ask you to accept
their cookie first. The best practice is to allow cookies, but to be mindful
about what information you hand over online. Don't create password protected
accounts at sites other than those whose reputation rests on how well they
protect your private data. Banking sites, Trade Me, eBay, PayPal and My Actrix, for example, should all be okay.

Cookies can also be flushed or deleted. Your browser will have a Delete cookies button somewhere under Tools/Options/Security,
and you can delete them as often as you like without doing any real harm.

The most recent versions of Firefox and Opera come with a "Delete private data" feature under the Tools menu. When ever
you're finished a surfing session you can use this to delete your cookies, History and Temporary Internet files with a single
mouse-click.

Proxy servers

Some proxy servers can be used to help guard your anonymity online. Instead of connecting directly to a web site, you
connect to the proxy server and it then connects to the web site on your behalf. The web site only sees the proxy server
and doesn't know who the page or file it is handing over is going back to. Consequently it can't give you cookies.
Proxies aren't a complete guarantee of privacy, of course. They too keep records, so if you're not sure you can trust whoever is
running the proxy server, you haven't really gained much in terms of assured privacy, and their administrators are still
subject to demands from legal authorities.

You can easily Google lists of free anonymous proxy servers to connect to as well as information about how to configure
your browser to use them.

The-Cloak gives you the functionality of an anonymous proxy server without having to change browser settings. Enter the
desired web address into their interface and the-Cloak will sit between your computer and the page, preventing anyone
(except for The-cloak, of course) knowing anything about you. You will find that the free service slows your browsing
down a little due to bandwidth restrictions. The paid service is faster and costs about 2.5 cents per megabyte, though
you have to purchase blocks of at least a Gigabyte (1024Mb) at a time.

Torpark is a modified version of Firefox developed by Hacktivismo, an international group of computer security experts
and human rights workers. It enables its users browse the web anonymously by connecting only to the TOR network which encrypts
all data between itself and your browser. This means not even an ISP can see what's passing through its servers on the way
to you. Torpark also causes the IP address seen by any website to randomly change every few minutes.

Torpark takes no special installation and can be run from a flash USB memory stick. This means you can effectively remove
it completely from your machine, and use it to keep yourself anonymous wherever you go. There are some drawbacks to its use
including a slower browsing speed and individual websites not being able to store customised settings.

Normal file-sharing services such as Kazaa and Limewire work by setting up a direct connection between your computer and
someone else's so that files such as mp3s or movies can be exchanged. In order for this occur, your IP address needs to be
known to the other computer. The RIAA in America has been able to catch so many file-sharers by posing as a song swapper
and legally forcing ISPs to give them the personal details for the IP addresses they connect to.

Not that Actrix encourages illegal file-sharing, but if you're concerned
about anonymity while swapping legal files, this may be a service you want
to consider.

Mute avoids direct connections by using the computers of others joined to its network as part of the route a file will take
to get to you. You can see the computer you're connected to, but you can't see the one that it is connected to. The IP addresses
where files are located are also replaced with randomly generated virtual addresses, so nobody can really tell who is sharing
what or from where.

Google anonymiser

Google uses a cookie to save your personal settings such as what language you want documents in, how many result you like
displayed on the page and what level of filtering on content you think appropriate. This cookie allows Google to recognise you
each time you come back.

Google is therefore able to keep a record of every request its users make, and over the years
admits to having built up a formidable
database of typical user behaviour of its search engine, including their likely names if they've googled themselves (and
who hasn't?).

Whether or not they have something to hide, a lot of people are concerned about handing over their search habits. The
Google Anonymiser can be used to reset the part of the Google cookie that identifies you to a string of zeroes.
At http://www.imilly.com/google-cookie.htm you can save a "bookmarklet" that you can click each time you visit Google
to reset your cookie. After you'
ve done so, you can enter your search term and Google won't know anything about who'
s
making the request.

Melbourne Cup 1600 Promotion Winners

Congratulations
to Estelle Cainey, Andrew Kibblewhite, Kathy Ruffell, Peter Martin and Sarah Middleton who
have won six months free Internet in the Actrix 1600 promotion we did for
Melbourne Cup day. An algorithm was used to choose these
four names from amongst all those who
picked the winning horse n the sweepstakes.
Congratulations. Didn't I say last month that we enjoy giving things away?

Readers' forum

If you'd like to ask a question or request some help on any Actrix
or Internet-related matter. Simply send me an e-mail
with the word "Forum" in the subject line. I'll try and get an answer to you by
return e-mail, and will also post the answer here for the benefit of others who may have a
similar question or problem. By the same token, if you read something here and think you
may have something to suggest, please feel more than free. Please also note that questions
and answers may also turn up under the Helpful Tips section on the Actrix home page (www.actrix.co.nz).

--

Joan writes: Hi Ed,
I would like to know about my email address. For years I have had actrix.gen in it, now I see that everyone has actrix.co,
Why is this? I do seem to get the odd occasional email addressed to the latter.

Hi Joan, This is something we haven't been asked for a while, so thanks for bringing it up again, as others might be wondering.

Actrix was New Zealand's first ever commercial Internet Service Provider. We began in 1989. At that time there was a limited
number of second level domains (the .co bit) available: .ac denoted academic, .mil denoted the military, .govt denoted
government, and .gen (short for general) included just about everything else. There wasn't yet a .co domain.

Now that there is a .co second level domain, Actrix has appropriately
included itself there and the two domains are, in effect, interchangeable. Whether your email address appears as @actrix.gen.nz or as @actrix.co.nz
makes no difference. Either will work as well as the other at any time, and do exactly the same thing.

--

Keith writes: I found your newsletter spam info really interesting but it does not quite explain an apparent
spam problem I am having at the moment. Can you help me?
I am receiving a lot of error messages for e-mails that have been blocked or failed delivery etc but none of them are mine.
They all refer to my web address as the original sender but the e-mail prefix is garbage, for example ddt @ shoez.co.nz
or sed @ shoez.co.nz, where ddt or sed is nothing to do with us.

Hi Keith, Thanks for your e-mail. This is something I could have mentioned in my articles, but didn't. Your e-mail is a good
opportunity to cover it in the Forum section. Basically, what's happened is that a spammer has found your domain name and is
using it to make fake e-mail addresses in the "from" field of the e-mails he is sending.

If he puts ddt@shoes.co.nz in his e-mail program settings as the reply address when he sends out spam, then it will turn
up at all his recipients as having come from an e-mail address at your domain. Anyone who replies to it (and there wouldn't
be many) or any bounce messages that result because his spam e-mails couldn't be delivered will come back to that address.
And every few hours he will change the from address to something different such as sed@shoez.co.nz. This just makes whatever spam
he is sending harder to trace.

And he's probably not doing this himself. The spam probably originates from a trojan virus that is on somebody's
machine that is programmed to find domains and send spam e-mails from randomly generated and changing e-mail addresses at the
domains it finds. Please note that this doesn't mean that you have a virus, but somebody else sure does.

The reason all these bounces come to you is that your e-mail address is the default for your domain. Anything that comes in
for @ shoes.co.nz that our servers don't know how to deliver goes to the default or root e-mail address. This is so
that you don't lose important e-mail that might be slightly wrongly addressed.

I hope that make some sense.

--

Colleen writes: Along with others I am being swamped with spam mail. e.g. I opened 20 email yesterday and only about 6 of them were
actually for me. This becomes time consuming as I block the sender as I delete.
My question is, though I have used the message rule to block non imaged spam, creating a rule not to download it from the server,
it doesn't seem to have made any difference. Any suggestions as to why that might be?

Hi Colleen, That's less than a 75% spam ratio, so you aren't doing too bad,
though hopefully by now you'll have noticed that we've been able to make some
real strides recently against this festering problem, as we announced last week.

The problem for you here, though, is that spammers rarely send from
the same address twice. For this reason blacklisting or blocking with message rules is no longer
an effective way of stopping spam. Spammers have been wise to
this technique for some time, so they send images with varying names (as you
have noted), and they change enough of their sending details regularly enough to
make e-mail programs believe that they haven't come from an address that's been
blacklisted.

--

Regarding our recent articles on spam, Kurt writes the following: Hi Rob,
Regarding spam getting through the ISP mail server filters, I use
Mozilla Thunderbird as my mail client and it does a great job finding
"Junk Mail". All the mail identified as Junk has been 100% accurate and
over the last few months as I have highlighted mail as Junk manually, it
has learned the rules and added them to the filter so that at the moment
it is picking pretty well 100 percent of the Junk mail that is sent to me.

Owen writes: I enjoy your newsletter with all the interesting info and gossip. With regards to your tips on digital
pics there are some things which I find invaluable. Jpegger - this is great for viewing pics and has a great facility for
reducing pic size via the save routine: www.vallen.de/freeware/.

Jpegcrops is an excellent cropper where you can crop a series of pics from one directory to another and get the size
you require without any fuss: http://ekot.dk/programmer/JPEGCrops/.

Darwin Onlinehttp://darwin-online.org.uk/
- "This site contains Darwins complete publications and many of his handwritten manuscripts. There are over 50,000 searchable
text pages and 40,000 images. More than 150 ancillary texts are included, ranging from reference works to reviews, obituaries,
descriptions of the Beagle specimens and related works for understanding Darwin's context. Free audio mp3 versions of his
works are also available." Thanks Mike for suggesting this site.

Urinal sculptureswww.clarkmade.com/urinals.html
- My how we've evolved! I think the Bluebell would have to be my favourite, and at just $6500 US dollars I'm thinking of having one shipped over and
installed. Actually, I can't work out how I feel about these. Are they really cheesy, or quite attractive. Either way, it
almost sort of seems a shame to...

Toilet paper wedding dresseswww.cheap-chic-weddings.com/wedding-contest-2006.html
- To keep things balanced after including a site about attractive urinals for men, it's only fair that we also include one
on toilet paper wedding dresses for women. This contest is apparently held every year, and some of the the entries
are pretty amazing. But you really wouldn't want a wet wedding day.

Most addictive gamehttp://peretfamily.com/media/text/mostaddictinggame.html
- So simple to play, so deceptively difficult to master, and definitely
very addictive. You just want to play one more time to see if you can
last that little bit longer. Apparently US Airforce pilots have averaged more than 60 seconds!

The ten best ghost photos ever takenhttp://duggmirror.com/offbeat_news/Top_Ten_Best_Ghost_Photographs_Ever_Taken/
- Part of the text at the site states: So far as I can tell, these are the real deal. Meaning that they've been sifted through with a
fine-tooth comb by people who know photography and have withstood all scrutiny. These are the pictures that simply can't be
explained, or at least haven't yet according to anything we can explain currently."

Ask philosopherswww.amherst.edu/askphilosophers/
- You ask the question, and philosophers answer.
A question features each day, but you can choose topics from the menu on the left to see past questions
which have been asked and
what answers have been offered by really brainy people. It's simple, really,
like life, the universe and everything.

Omnipelagoswww.omnipelagos.com/
- Omnipelagos finds the shortest paths between any two things, sort of like the Kevin Bacon Games,
or 'Six Degrees of Separation'. You can perform your own search using the two input boxes at the top of the page.
Just add people, places, things, events or concepts and click the 'Search' button.

Song meaningswww.songmeanings.net/
- Some people just listen to the music, and others really enjoy discussing what a song's lyrics
may mean. If you're into the latter then you could enjoy a site like this. You have to become a member to
contribute to discussion, but anyone can come along and read what has been discussed. There's a fairly extensive
index, and, while meanings aren't usually explained all that well, it can be interesting to read what some
people think they mean.

What celeb is your perfect match?www.whatceleb.com/
- This is all supposed to be based on ancient Chinese wisdom (just like a whole lot of other things).
You enter some details about yourself (nothing personal) and get returned the celebs that would be your
most suitable love partners. Quite disappointing, really. I got Monica Lewinsky, when I really wanted Kate Moss.

Now and then: how places changewww.ghostphotos.dreamhosters.com/
- This one is really quite interesting. A fellow has found some old photos and taken new ones today
with the camera in the exact same location. It really shows how much the world can When you firstto, the old one is superimposed on to new one. However, there's a slider at the top
left of the page that lets you fade the superimposed older photo in or out. Pretty neat!

New Zealand

Auction websites to get code of practice: Trade Me and the Consumers' Institute are teaming up to create a code of practice
for auction websites.
Click here for more.

Student sells off the earth for OE: The unusual auction has attracted thousands of curious web surfers and advertisers
from around the globe, with companies, individuals and even rock bands among the early purchasers of countries.
Click here for more.

NZ officials keep eye on e-gambling: Officials from more than 30 countries, including New Zealand's high commissioner to
Britain Jonathan Hunt, attended a half-day conference near London to discuss ways to regulate the global internet gaming industry.
Click here for more.

Internet job ads overtake newspaper: Internet-based job advertising has overtaken the traditional newspaper-based
adverts for the first time. An ANZ Bank survey shows a 7.5% growth in total job advertising in the September quarter.
Click here for more.

Action urged on cyber-bullying: An internet safety group wants Christchurch teachers to take responsibility for preventing
text and internet harassment and bullying in schools.
Click here for more.

NZ Post plans for online market: New Zealand Post plans to develop an online marketplace to help small and medium-sized
enterprises export goods and services online, with possible financial backing from the Government.
Click here for more.

Dangers of staff emails underlined: ...chief executive of a publishing company who accidentally sent an email to all
the invitees to a technology conference referring to them as "dull as dishwater, propeller-headed techie nerds".
Click here for more.

General

Hell.com hath no takers: The Internet domain name Hell.com failed to be bought via a live auction Friday, which organizers had
hoped would bring bids of more than $1 million.
Click here for more.

Amnesty calls for action on internet freedom: Amnesty International is calling on the bloggers of the world to unite to defend
the freedoms of their brother bloggers in countries such as China, Iran, and Tunisia.
Click here for more.

Online Christmas shoppers waste billions in company time: British
business could lose more than seven billion pounds in the run-up to
Christmas as employees waste company time browsing the internet for
presents, employment experts said today. Click
here for more.

Browser wars - IE7 and Firefox 2.0 virtually equal: Life has just got a little easier for the world's web surfers
with the release of the shiny new Internet Explorer 7 and equally good-looking Firefox 2.0 web browser.
Click here for more.

Disillusioned online daters turn to matchmakers: Online daters, disappointed by potential partners lying about their
age, weight or marital status, are turning to professional matchmakers to find love.
Click here for more.

Web reaches new milestone: 100 million sites: Netcraft, an Internet monitoring company that has tracked Web growth since
1995, says a mammoth milestone was reached during the month of October.
Click here for more.

Internet bill of rights proposed: A bill of rights for the internet age has been proposed at a United Nations'
conference in Athens.
Click here for more.

'Enemies of the internet' named: A list of 13 "enemies of the internet" has been released by human rights group Reporters
Without Borders (RSF).
Click here for more.

Websites face four-second cut-off: Shoppers are likely to abandon a website if it takes longer than four seconds to load,
a survey suggests.
Click here for more.

Piracy losses fabricated - Aussie study: A draft study commissioned by the Australian Attorney General's office finds
that the music and software industries attributes sales losses to piracy without any evidence to back their claims.
Click here for more.

In-car Internet hits the road: In the end, his 17-year-old daughter found a place to park online -- and she didn't even have
to leave the van to do it.
Click here for more.

US Government study: Web 1 percent porn: About 1 percent of Web sites indexed by Google and Microsoft are sexually explicit,
according to a U.S. government-commissioned study.
Click here for more.

Spam surges to unprecedented levels: No, you're not imagining things. You have been getting a lot of spam lately.
Click here
for more.

Court okays broad internet immunity: Individuals who use the internet to transmit information from another source may not be
held to account if the material is considered defamatory, the California Supreme Court ruled on Monday in a reversal of an appeals
court's decision.
Click here for more.

Security and Safety

Trapping hackers in the honeypot: It is rare that you would willingly let vandals and burglars into your home but a controlled
environment like a honeypot computer lets you do the technological equivalent in relative safety.
Click here for more.

How well do you know PC security?: To find out if you are security savvy or simply a sucker, answer the questions in our quiz
and find out how much you know about staying safe when using the web.
Click here for more.

Web sleuths erase online past: The web is often described as a permanent record of our most incriminating dalliances, brought
to the fore by little more than a quick Google search.
Click here for more.

Online scams target the wealthy: High-income earners are being preferentially targeted by online "phishing" scams, research
has shown.
Click here for more.

New Online Ad Techniques, Old Challenges: As the U.S. Public Interest Research Group said last week in a filing with the
Federal Trade Commission (FTC), "The Web's default state is now 'Privacy/Off – Surveillance/On.'"
Click here for more.

IE and Firefox blighted by fake login flaw: The latest versions of both Firefox and Internet Explorer are vulnerable to an
unpatched flaw that allows hackers to snaffle users' login credentials via automated phishing attacks.
Click here for more.

Viral News

Virus creators target Wikipedia: The virus writers created a page on the German Wikipedia that linked to a fake fix for a new
version of an old malicious Windows worm.
Click here for more.

Mainly Microsoft

Microsoft warns of 'critical' security holes: Microsoft has issued five "critical" security patches to fix flaws in its
software that the company warned could allow attackers to take control of a user's computer.
Click here for more.

AVG anti-virus stays free: Users of a free version of GRISoft's AVG anti-virus software have begun receiving pop-up
messages this week warning that their package would no longer be supported from 15 January.
Click here for more.

Mac News

Unix, Linux and Open Source

Linux fan gets refund for uninstalling Windows XP: A Sheffield man has won a refund from Dell for not installing Microsoft's
Windows XP on a laptop he bought from the PC giant.
Click here for more.

Path to Firefox 2.0 is Cleared: Mozilla has updated its now legacy 1.5.x Firefox browser to version 1.5.0.8, with fixes for three
critical security flaws.
Click here for more.

Ubuntu, Sun Get Closer on Linux: Canonical, the commercial sponsor of the Ubuntu distribution and Sun are expanding their
existing partnership to Sun's x86 hardware.
Click here for more.

Microsoft makes claim on Linux code: And sets alarm bells ringing in open source community
Click here for more.

The Weird, Weird Web

Want to diary your death? Ask online: With Halloween looming, 'tis the season to be morbid and people wishing to know
their expiry date can indulge in some online trick-or-treating at websites which predict the date of their death.
Click here for more.

Andy Murray conducts online vote to choose a new hairstyle: Murray, who is currently preparing to play Slovakia's
Dominik Hrbaty in the quarter-finals of the Paris Masters, has become known for his curly mop.
Click here for more.

Each month we dredge through our archives to pull out stories from the Actrix Newsletter of exactly five years ago.
Sometimes these stories will show just how much the net has changed in such a short time,
and sometimes they'll be included just because they're interesting.

Net experts agree that its impact keeps unfolding: On 15 January 1992, Tim Berners-Lee wowed a roomful of
physicists with the first public demonstration of the World Wide Web. The world has never been quite the same.
Click here for more.

Technologies That Changed 2001: Part 1: Analysts list Internet and network security among the most
important enterprise technology breakthroughs of the past year, according to an informal poll by NewsFactor Network.
Click here for more.

The techno-thrill is gone: After Sept. 11, we know digital wizardry can't save the world - or even
distract us from horror. But don't trash those gadgets yet.
Click here for more.

Thanks again
for reading the Actrix newsletter. Feedback can be sent to me via the e-mail address
listed below. Please limit this to comments/suggestions regarding the newsletter.
Non-forum requests for support should go to the Actrix Help Desk (support@actrix.co.nz) or to the Accounts Department
(accounts@actrix.co.nz).