You now have 120 days from the date of your loss to file a flood insurance claim if you’re a Louisiana NFIP policyholder. The extension doubles the 60-day deadline NFIP usually requires for policyholders to submit a fully documented, signed and sworn proof-of-loss claim.

FEMA determined Louisiana policyholders need more time to file claims given the recent flooding’s magnitude.

The proof-of-loss is included in the claims package that documents your flood losses. The claims package should include:

Photos or video of your flood damage.

A comprehensive and itemized list of what was damaged.

Receipts, if possible, for your damaged items along with any other supporting documents that show the value of what you lost.

Contact your insurance company as soon as possible to begin processing your claim.

FEMA has streamlined its process to better service flood insurance claims and answer questions. You may call 800-621-3362 Monday through Friday from 8 a.m. to 6 p.m. and select Option 2. If you use TTY, call 800-462-7585. If you use 711 or Video Relay Service (VRS), call 800-621-3362.

Call-center staff are available to assist you with information regarding your policy, offer technical flood guidance to aid in recovery, and respond to general as well as complicated questions about the NFIP. FEMA can transfer you to your insurance carrier for additional assistance if you have questions specifically about your insurance claim.