Web Design FAQs:

When should I expect my site?Once we receive all the necessary info to begin building your site, you can expect to see the first "draft" of your new site within 2 weeks. At that point you may approve the site as-is, or request revisions as necessary. Please note: we are happy to make any revisions you require, but be aware that requesting multiple revisions may cause the project to take longer than 2 weeks to finalize. Please see below for more on revisions.

If I am ordering content from Underground Marketing, when should it be ordered?Our content department and our site design department are separate, so please order your content ASAP after ordering your site build. Site builds cannot fully proceed without content being ready, so if the build is ready before the content it will be delivered for review with filler (Lorem Ipsum) text. Otherwise, if you are providing content to us, please provide it in as timely a manner as possible or your build will likely be delayed.

When should I expect answers to questions about my site posted through the UM dashboard?While we strive to answer all questions and reply within 24 hours, please be aware that we are often working on many sites simultaneously and may not get to your question right away. We request that you allow 48 hours before asking again or “bumping” your submission.

What if I want changes made after the site is built?Website creation is an iterative process and therefore at UM we incorporate up to 3 revision “cycles” into your order at no additional charge. A “cycle” is defined as a submission of change requests by the client and subsequent implementation of changes by the development team. Therefore, it is in your best interest as a client to maximize the list of revisions in each cycle so that you don’t use up your 3 revision cycles too quickly. Additional revision cycles can be purchased for a small fee.

What hosting do you recommend for site builds?UM can host your sites for you at a 10/mo charge, or if you want to set up your own hosting, we recommend Siteground

What info will you need from me to get started?

Once you order your site, we will ask you to fill out the following information:

URL of site to be built:Login credentials - if you don’t have these we will build on a temporary domainBusiness Name, Address, and Phone Number for new site Email for contact formsDoes this site require anything more than text, images, and layout? (eg membership setup, payment processing, shopping cart, interactive features, etc)Text content, choose one: Provided by Client - Purchased From UMImages, choose one: Provided by Client - Use stock photosDesign: List 3 sites you like that are in the same nicheDesign: List any design elements you like or want on the site, if any (ok to leave blank if you don’t know) Design: are there any design elements that you would not like to see on the site? (eg sliders, parallax, lightboxes etc - ok to leave blank if you don’t know)Design: Any input on font choices? (OK if not)Design: Any input on color scheme? (OK if not)Site structure: Social Links: Facebook Twitter Google+ LinkedIn YouTube PinterestLogo imagePages: Standard Pages are Home, About, Contact and up to 7 service or ancillary pages. Please list the pages you require or envision for your site. Note: If you require more than 10 pages, please submit a support ticket for a custom quote.