Delivery

Delivery Charges

We offer FREE standard delivery Australia-wide for orders over $75.00.

Any orders under $75.00 will incur a $10.00 delivery surcharge.

Glue Store does not ship overseas.

Standard Delivery

Most orders are received within 3 business days via standard delivery, but you should allow up to 5 days for your goods to arrive.

Our standard delivery times are indicative only, and while we will always do everything we can to get your order to you as quickly as possible, we will contact you straight away in the rare case of a delay.

Order Delays

Please make sure your details are accurate to ensure a speedy delivery. If you have made a mistake on your order, please contact the Glue Crew on 02 9256 8490 or email shop@gluestore.com.au, and we’ll fix this up for you.

If you have not received your order within the days (or hours) specified at the time of purchase, please contact the Glue Crew on 02 9256 8490 or email shop@gluestore.com.au.

Occasionally if a particular product is in high demand we will need to re-order from our suppliers. If your order is delayed for any reason a Glue Store online representative will contact you immediately to advise of the delay.

In rare cases an order may be delayed due to our Fraud Protection Process. We will endeavor to notify you immediately if your order is being investigated. In most cases the delay is minimal, as we can dispatch the goods as soon as the credit card holder’s identity is verified. Our Fraud Protection Process protects our customers from fraudulent orders and payment. You can read more about this process in our T&Cs.

Returns

Online Purchases

If you have purchased your item online and are not 100% satisfied with your purchase we gladly offer an exchange, or if you paid full price you can also choose a full refund. All refunds and exchanges are assessed on a case-by-case basis, and we do require that the product is in its original condition - we just ask that goods being returned are in unworn, in original condition and has all original tags attached.

If goods are faulty, wrongly described or different from a sample shown, you have the wrong size or it's just not what you had imagined, contact the online team and they will help make it all OK again!

If you paid online with your credit card, you can simply return the product to any retail Glue Store or post it back to us. If you used PayPal for your purchase, we can only process refunds and exchanges by mail. If you decide that you would like to post it back to our online store then you'll have to pick up the postage charges. Of course, if an item happens to be faulty or we have sent you the wrong thing then Glue Store will cover the cost of posting the item back.

In-store purchases

At Glue Store, we know that sometimes things don’t always go to plan! Maybe you have changed your mind on your purchase, or the item has turned out to be faulty, or perhaps you need a different size. For this reason we are always happy to exchange or refund at any Glue Store within 30 days of purchase!

We hope you understand that any item being returned must be in the same condition it was purchased in, including it's original tags attached.

Please take note that unfortunately in-store purchases cannot be returned to the online store, however the online customer service team will be more than happy to assist you with your purchase where possible!

Returning sale items

We cannot offer refunds on sale items, but we'll happily exchange your sale item for another size or style. You'll need to make sure your original item is returned unworn, in original condition and has all the tags still attached.

Returning defective items

Defective items must be returned to Glue Store within 30 days of the purchase date to be eligible for replacement or repair. In some cases, depending on the fault, certain products may need to be returned to the manufacturer for inspection. Because we know its no fun to miss out on something you love, please trust that we will do our best to repair your original item, or replace it with the same item originally purchased and as soon as possible. However for some items that cannot be replaced, a full refund will be offered.

Proof of purchase

Any item presented for return or exchange needs to be accompanied with its proof of purchase. If you bought your item online, the proof of purchase will normally be in the form of an email from Glue Store. If you purchased in-store, you would have been given a receipt at the point of sale.

Underwear, swimwear, jewellery and non-merchandised product

There are some things that we cannot accept for return or exchange. Our Health & Hygiene policy means we cannot accept underwear, swimwear or jewellery unless it is faulty. Non-merchandised items, such as gift cards and event tickets, are not eligible return.

Returning a standard product

Either return to your local Glue Store or shoot an email to shop@gluestore.com.au to receive your returns slip. Affix the returns label to the outside of your parcel and once the return has been received, a replacement product will be located and shipped. If you wish to contact our customer service team to discuss your return please phone (02) 9256 8490.

Please Note : If the order was placed incorrectly by yourself you will be charged the return courier fee. Alternatively, if you wish to avoid a courier fee please visit your nearest Glue Store for a refund.

If you feel that your return falls outside of our policy, then you will need to contact the gluestore.com.au customer service team on (02) 9256 8490 to confirm if your return can be accepted.