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Privacy Statement

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1. Preamble
Welcome to our website! We place great importance on your privacy and on safeguarding your data. Below, we would like to describe what data we process, when and for what purpose we process this, and on what legal basis we do so. We would like to explain to you how our services work and how the protection of your personal data is guaranteed. According to Article 4 (1) GDPR, personal data comprises all information relating to an identified or identifiable natural person. An identifiable person is a natural person who can be identified directly or indirectly. Further information on this can also be found in Article 4 (1) GDPR. This Privacy Policy can be retrieved, saved and printed out at any time. Provided that we state our legitimate interest or a legitimate interest of a third party (Article 6 (1) lit f GDPR) as the legal basis for processing personal data, you have a right of objection pursuant to Article 21 GDPR:

Provided that we state our legitimate interest or a legitimate interest of a third party (Article 6 (1) lit f GDPR) as the legal basis for processing personal data, you have a right of objection pursuant to Article. 21 GDPR: According to Article 21 GDPR you have the right to object to the processing of personal data at any time. We will then no longer process the personal data for the purposes of direct marketing or any related profiling. We also will not process your personal information for any other purpose after an objection, unless we can demonstrate compelling legitimate grounds for processing that override your interests, rights and freedoms, or the processing is for the purpose of establishment, exercise or defence of legal claims or defence of legal claims (see, e.g. Article 21 (1) GDPR, so-called “restricted right to object”). In this case, you must give reasons for the objection, on grounds relating to your particular situation. You may also object to the processing of your personal data for reasons arising from your particular situation for scientific or historical research purposes or for statistical purposes pursuant to Article. 89 (1) GDPR, unless the processing is necessary to fulfil a task in the public interest (see Article 21 (6) GDPR).

We will also separately point out the right to object in the individual sections (e.g. by the reference: "You have the right to object"), provided this right exists. There, you will also find further information on your right to object.

In order to keep the following Privacy Policy sufficiently clear, we refer by links at various places to information and privacy notices that can be found on external websites (see also section “Social networks and external links” in this Privacy Policy). We make every effort to keep the links listed in this Privacy Policy up-to-date. Nevertheless, due to the constant updating of the websites, it cannot be ruled out that links may not function correctly. Should you notice such a link, we would appreciate you notifying us so that we can update it with the current link.

4. Log-Files
Every time you visit our website, we automatically collect data and information from your device's system and store it in so-called server log files. This data is information that relates to an identified or identifiable natural person (here: website visitor). The data is automatically transferred by your browser when you visit our website. This includes the following information:

Time of accessing our website (request to the host provider's server),

URL of the website from which you accessed our website,

The operating system you are using,

Type and version of the browser you are using,

IP address of your computer.

The purpose of this processing is to make our website accessible from your device and to enable our website to be displayed correctly on your device or in your browser. The data is also used to optimise the website and to ensure the security of our information technology systems.

The data is used for statistical purposes. The statistical analysis of user behaviour enables us, among other things, to react and optimise our offer as well as to identify security-relevant incidents. Processing for statistical purposes does not result in personal data but aggregated data. These results or the personal data are not used in support of measures or decisions regarding any particular natural person.

The legal basis for processing is Article 6 (1) lit f GDPR. We have a legitimate interest in presenting your browser with a technically functional website and allowing you to communicate between our server and your end device. For the latter, it is technically necessary in particular to process your IP address. We have a legitimate interest in the processing of data for statistical purposes in order to further optimise the website for your browser and to guarantee the security of our system.

We keep the processed information only as long as necessary for the intended purpose or as long as is required by law. The recipient of the data is TENTE International GmbH, which processes on our behalf, and the server host, that acts as a subcontractor to TENTE International.

Right to object

You have the right to object. You can send us or inform us of your objection at any time (e.g. by e-mail to privacy@tente.com).

The provision of personal data is neither required by law nor by contract and is not required for the conclusion of a contract. You are also under no obligation to provide personal data. However, failure to provide this information may result in you not being able to use our website or not being able to make full use of all the functions.

5. Cookies
Our website uses "cookies". Cookies are text files that are stored on your device to make the use of a website easier. Cookies can store entries and settings on a website so that you do not have to enter or re-enter them each time you visit a website. Cookies contain a so-called cookie ID, which makes it possible to assign the device in which the cookie was stored. In particular, we use the following cookies:

Cookies that contain a randomly generated, specific identification number that makes you or your device identifiable during your visit to our website. These cookies are automatically deleted at the end of your visit. These are in particular:

ASP.NET_SessionId

AspxAutoDetectCookieSupport

Cookies that contain a randomly generated, specific identification number that makes you or your device identifiable during your visit to our website. These cookies are automatically deleted after one hour. These are in particular:

external_no_cache

frontend_cid

frontend

Cookies that contain a randomly generated, specific identification number that makes you or your device identifiable on our website. These cookies are used to store whether you have agreed to our Privacy Policy. These cookies are automatically deleted after one year. These are in particular:

te-cookie-accept

The purpose of this processing is to make your use of our website comfortable and offer you the possibility to save settings. The legal basis for processing is Article 6 (1) lit f GDPR. We have a legitimate interest in presenting you with a website that stores your personal settings and makes visiting our website easier.

The provision of personal data is neither required by law nor by contract and is not required for the conclusion of a contract. You are also under no obligation to provide personal data. However, failure to provide this information may result in you not being able to use our website or not being able to make full use of all the functions. Other services we use also use cookies. We will refer you separately to the use of cookies by the individual services.

6. Information about Google services
We use various services of Google Ireland Limited („Google“), Gordon House, Barrow Street, Dublin 4, Irland. For more detailed information on each of the specific Google services that we use on this website, see our Privacy Policy. By integrating Google services, Google may collect and process information (including personal data). It cannot be ruled out that Google also transfers the information to a server in a third country. As can be seen from Google's Privacy Shield certification (see https://www.privacyshield.gov/list under the search term “Google”), Google has committed itself to compliance with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework on the collection, use and storage of personal data from the member states of the EU and Switzerland. Google, including Google LLC and its wholly owned subsidiaries in the United States, has certified that it complies with the Privacy Shield Principles. For more information on this, see https://policies.google.com/privacy/frameworks. We ourselves cannot influence which data Google actually collects and processes. However, Google states that the following information (including personal data) can be processed:

Log data (in particular the IP address)

Location-based information

Unique identification numbers

Cookies and similar technologies

If you're signed in to your Google Account, Google may add the processed information to your account and treat it as personal information, depending on your account settings, including https://policies.google.com/privacy/partners.

Google carries out the following, amongst other things, for this purpose:

“We may combine personal data from one service with information, including personal data, from other Google services. This makes it easier for you to share content with friends and people you know. Depending on your account settings, your activity on other sites and apps may be associated with your personal information in order to improve Google’s services and the ads delivered by Google.” (https://policies.google.com/privacy)

You can prevent this information from being added directly by logging out of your Google account or by using the appropriate account settings in your Google account. You can prevent cookies from being installed – insofar as Google sets them – by making the appropriate changes to your browser settings, however, please note that if you do this you may not be able to fully use all the functions of this website. Here, you can find out how to delete cookies in the most common browsers:

We use Google Analytics, a web analysis service of Google Ireland Limited („Google“), Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics uses so-called “cookies”, text files that are stored on your device and facilitate analysis of your use of the website. Google Analytics also uses so-called web beacons (non-visible graphics). These web beacons allow information such as visitor traffic to these pages to be evaluated. The information generated by cookies and web beacons about the use of our website (including the IP address of the users) is transmitted to and stored by Google on a server, possibly in the USA or other third countries. This information can be passed on by Google to its contracting partners. Information on Google’s existing Privacy Shield certification and other relevant data for data processing by Google in connection with the use of the Google services can be found in this Privacy Policy under „6) Information about Google services“. Google processes the following types of data:

Online identifiers (including cookie identifiers)

IP address

Device identifiers

In addition, you will find more detailed information on the information processed at https://policies.google.com/privacy#infocollect at “Information we get from your use of our services” and at https://privacy.google.com/businesses/adsservices/ . We only use Google Analytics with activated IP anonymisation (“anonymise IP”). This means that your IP address is first shortened by Google within the Member States of the European Union or in other Member States of the European Economic Area Agreement. Only in exceptional cases is a full IP address transmitted to a Google server in the USA and shortened there. Furthermore, we have concluded a contract data processing agreement with Google for the use of Google Analytics (Article. 28 GDPR). Google processes the data on our behalf to evaluate your use of the website, to compile reports on website activities for us and to provide us with other services related to website activity and Internet usage. Google may pass this information to third parties if required by law or insofar as third parties process this data on Google’s behalf. The integration of Google Analytics enables us to analyse user behaviour on our website and to react to it. This allows us to continuously improve our services. The legal basis for processing personal data described here is Article 6 (1) lit f GDPR. Our justified legitimate interest here lies in the great benefits that the functions described above have for our offer. The statistical analysis of user behaviour enables us, in particular, to react and optimise our offer in line with our interests. Within the context of the data processing agreement, Google is entitled to engage subcontractors. A list of these subcontractors can be found at https://privacy.google.com/businesses/subprocessors/.

The processed information is stored for 26 months and automatically deleted after expiration of this retention period. Further information on data handling in connection with Google Analytics can be found in Google’s Data Privacy Policy: https://support.google.com/analytics/answer/6004245 To learn more about Google’s privacy settings, see https://privacy.google.com/take-control.html?categories_activeEl=sign-in The provision of personal data is neither required by law nor by contract and is not required for the conclusion of a contract. You are also under no obligation to provide personal data. However, failure to provide this information may result in you not being able to use our website or not being able to make full use of all the functions.

8. Google Tag Manager
We use Google Tag Manager on our website. Google Tag Manager is a service of Google Ireland Limited („Google“), Gordon House, Barrow Street, Dublin 4, Irland. Google Tag Manager allows us to integrate various codes and services into our website in an ordered and simplified manner. Google Tag Manager implements the tags or “triggers” the embedded tags. When a tag is triggered, Google may process information (including personal data). It cannot be ruled out that Google also transfers the information to a server in a third country. Information on Google’s existing Privacy Shield certification and other relevant data for data processing by Google in connection with the use of the Google services can be found in this Privacy Policy under „6) Information about Google services“. Specifically, the following personal data is processed by Google Tag Manager:

9. Contact form
On our website there is a contact form, which you can use for electronic business contact. If you contact us via this business contact form, the data entered in the input fields will be processed by us. Of this, the following data is mandatory (marked with an “*”):

First name

Surname

Company

Industry

Address

Country

County/Province

E-Mail address

DYou may also add further data as voluntary information. We treat mandatory disclosures and voluntary disclosures in the same way. The mandatory disclosure is necessary in order to be able to assign the correct contact persons to the person making the request as part of our internal routing. As a globally active company, we use a central CRM system, whereby the enquiries are transmitted by our system directly to the responsible branch office and the respective agents on the basis of the above mandatory disclosure. The following data is also processed when the message is sent:

Your IP address

Date and time of sending

Your consent to the Privacy Policy

Your consent or refusal to receive advertising from TENTE

The purpose of processing personal data within the context of mandatory disclosures and voluntary disclosures is to process the business contact request and to be in commercial contact with the person in order to answer their request. The legal basis for the processing of your personal data in the context of business contact is Article 6 (1) lit b GDPR. The other personal data processed upon submission of the contact form (IP address, date and time of sending) serves to prevent misuse of our contact form and – once submitted – to document consent given and/or acknowledgement of the data protection notice. The legal basis for this is our legitimate interest pursuant to. Article 6 (1) lit f GDPR. We have a legitimate interest in preventing or proving misuse of our contact form. In addition, we have a legitimate interest in recording the consent and/or acknowledgement of the data protection notice you have given. If you have given us your consent for promotional activities, we also process the data for this purpose. The legal basis for this data processing is our legitimate interest pursuant to Article 6 (1) lit f GDPR. We have a legitimate interest in processing the information you submit as part of the business contact request in order to send you information about our products. We keep the processed information only as long as necessary for the intended purpose or as long as is required by law. The additional personal data collected during the sending of the contact form will only be stored for as long as is necessary or required by law for the intended purpose. The recipient of the data is TENTE International GmbH, which processes on our behalf, and the server host, that acts as a subcontractor to TENTE International. Provided that we base the processing of your personal data on our legitimate interests, you have the right to object.

Right to object

You can send us or inform us of your objection at any time (e.g. by e-mail to privacy@tente.com ).

The provision of personal data is neither required by law nor by contract and is not required for the conclusion of a contract. You are also under no obligation to provide personal data. However, failure to provide this information may result in you not being able to use our contact form.

10. Registration & CAD service
You have the opportunity to create a user account on our website and also to register for the CAD service. Of this, the following data is mandatory (marked with an “*”):

First name

Surname

Company

Industry

Address

Country

County/Province

E-Mail address

You may also add further data as voluntary information. We treat mandatory disclosures and voluntary disclosures in the same way. The mandatory disclosure is necessary in order to be able to assign the correct contact person to your user account as part of our internal routing. As a globally active company, we use a central CRM system, whereby a created user account is transmitted by our system directly to the responsible branch office and the respective agent on the basis of the above mandatory disclosures. The following data is also processed when the message is sent:

Your IP address

Date and time of sending

Your consent to the Privacy Policy

Your consent or refusal to receive advertising from TENTE

The purpose of processing personal data within the context of mandatory disclosures and voluntary disclosures is to provide you with a user account that is assigned to a competent branch office and can be used for subsequent orders with us. Internal routing enables us to optimise our customer support and internal processes and we can assign you a responsible agent and contact person. The legal basis for processing personal data provided here is Article 6 (1) lit b GDPR. The other personal data processed upon submission of the registration (IP address, date and time of sending) serves to prevent misuse and – once submitted – to document consent given and/or acknowledgement of the data protection notice. The legal basis for this is our legitimate interest pursuant to. Article 6 (1) lit f GDPR. We have a legitimate interest in preventing or proving misuse of our registration function. In addition, we have a legitimate interest in recording the consent and/or acknowledgement of the data protection notice you have given. If you have given us your consent for promotional activities, we also process the data for this purpose. The legal basis for this data processing is our legitimate interest pursuant to Article 6 (1) lit f GDPR. We have a legitimate interest in processing the information you submit as part of the business contact request in order to send you information about our products. We keep the processed information only as long as necessary for the intended purpose or as long as is required by law. The data provided in the registration form will only be processed for as long as is necessary to provide the functions. The additional personal data collected upon submission of the form will only be stored for as long as is necessary or required by law for the intended purpose. The recipient of the data is TENTE International GmbH, which processes on our behalf, and the server host, that acts as a subcontractor to TENTE International. Provided that we base the processing of your personal data on our legitimate interests, you have the right to object.

Right to object

You can send us or inform us of your objection at any time (e.g. by e-mail to privacy@tente.com ).

The provision of personal data is neither required by law nor by contract and is not required for the conclusion of a contract. You are also under no obligation to provide personal data. However, failure to provide this information may result in you not being able to use our contact form.

11. Online shop ordering
You have the possibility to place an order in our online shop on our website. When you place an order in our online shop, the following data in particular will be processed:

First name

Surname

Company

Industry

Address

Country

County/Province

E-Mail address

Payment data

The data can also be found in the respective order or entry form. The purpose of processing personal data is to process the order and to fulfil the contract. The legal basis for processing personal data described here is Article 6 (1) lit b GDPR. In addition, we also process your IP address and the date and time of your order in order to be able to check the data in the event of suspected misuse. The legal basis for this is Article 6 (1) lit f GDPR. We have a legitimate interest in recognising abusive orders in our online shop and being able to take necessary measures. The data processed by us within the context of the order can be transmitted to the commissioned forwarding agent, insofar as this is necessary for the fulfilment of the contract. Your payment data may be transmitted to the commissioned credit institution, insofar as this is necessary for processing the payment. In addition, the data is processed by our server host on our behalf in accordance with our instructions. Furthermore, we are required to take into account the statutory retention obligations. Accordingly, we are obliged to keep certain documents (in Germany in particular Section 257 HGB (German Commercial Code), Section 147 AO (German Fiscal Code, Section 14, 14b UstG (German VAT Law) for up to 10 years. As soon as the contract has been completely processed, the contract data is therefore blocked and deleted after expiry of the time limit. The legal basis for this is Article 6 (1) lit c GDPR. The other data (in particular the IP address) is deleted as soon as it is no longer necessary to achieve the purpose for which it was collected. Provided that we base the processing of your personal data on our legitimate interests, you have the right to object.

Right to object

You can send us or inform us of your objection at any time (e.g. by e-mail to privacy@tente.com ).

The provision of personal data is neither required by law nor contractually required. However, it is necessary in order to be able to carry out an order in our online shop. You are under no obligation to provide personal data. However, failure to provide it would mean that you are unable to place an order with us.

12. Credit card payment (Ingenico)
We offer you the option of paying by credit card. Payment is handled by the provider “Ingenico”. Ingenico is offered in Germany by Ingenico Payment Services GmbH, Daniel Goldbach-Str. 17–19, 40880 Ratingen, Germany, telephone: 02102 9979-0, e-mail to info.mc@ingenico.com. By integrating Ingenico, we are able to offer you the option of paying by credit card. Payments are processed directly by Ingenico. Ingenico is PCI-DSS approved. PCI-DSS is an information security standard developed by the major credit card companies (American Express, Discover, JCB, MasterCard and Visa) to improve controls over credit card data handling and to reduce fraud. You enter your data on a TLS-secured Ingenico website. The purpose of processing data in the payment process is to assess your application, to draw up and execute the contract and to process your payment. The legal basis for processing is Article 6 (1) lit b GDPR. Ingenico automatically checks whether a transaction can be executed. Should Ingenico come to the conclusion that a transaction is not possible, the payment cannot be completed and the order process is terminated. If the transaction is successful, we receive payment directly from Ingenico, and your payment data will not be transmitted to us. The provision of personal data is required for the conclusion of a contract. Failure to provide the data would mean that the contract cannot be concluded. For more information about Ingenico, see https://ingenico.de/payment-services

13. Social networks and external links
In addition to this website, we also maintain presences in various social media, which you can access via corresponding buttons on our website. If you visit any such media presence, personal data may be transmitted to the provider of the social network. It is possible that in addition to storing the data you have specifically entered in the social media, other information may also be processed by the social network provider. Moreover, the social network provider may process the most important data about the computer system which you use to visit it – for example, your IP address, the processor type used, and the browser version and plug-ins. If you are logged in to the respective network with your personal user account while visiting such a website, this network can assign the visit to this account. The purpose and scope of the data collection by the respective social media as well as the further processing of your data there and your rights in this regard can be found in the respective regulations of the controller concerned, e.g. on: Facebook: https://www.facebook.com/about/privacy/ Twitter: https://twitter.com/privacy Google: https://policies.google.com/privacy We also point out that our website contains further links to external third-party websites, whereby we have no influence on the processing of data on these third-party websites.

14. Form to request a forgotten password
There is a form on our website which you can use to request a forgotten password. If you use this form, the e-mail address entered in the input field will be processed by us. The following data is also stored when the request is sent:

Your IP address

Date and time of sending

The purpose of processing personal data is to process your request for the forgotten password and to be able to contact the person in order to answer their request. The other personal data processed during submission (IP address, date and time of sending) serves to prevent misuse of this function. The legal basis for processing personal data described here is Article 6 (1) lit f GDPR. Our legitimate interest is to offer you the opportunity to contact us at any time so that we can send you a new password. The personal data will only be processed for as long as is necessary to provide the function. The additional personal data collected during the submission of the form for requesting a new password will only be stored for as long as is necessary or required by law for the intended purpose. The recipient of the data is TENTE International GmbH, which processes on our behalf, and the server host, that acts as a subcontractor to TENTE International. .

Right to object

You have the right to object to the processing of your personal data at any time. You can send us or inform us of your objection at any time (e.g. by e-mail to privacy@tente.com).

The provision of personal data is neither required by law nor by contract and is not required for the conclusion of a contract. You are also under no obligation to provide personal data. However, failure to provide it would mean that you cannot request a new password from us.

15. Data security
We secure our website and other systems through technical and organisational measures against loss, destruction, access, modification or distribution of your data by unauthorised persons. However, despite regular checks, complete protection against all risks is not possible.

16. Changes to this Privacy Policy
Changes in the law or in our internal processes may make it necessary to adapt this Privacy Policy. In the event of any such changes, we will inform you of these above the heading “Privacy Policy”. You have a right to withdraw any consent you have given. Please note that (if you do not make use of your right to withdraw consent) the current version of the Privacy Policy is the one that is valid.

17. Withdrawal of consent
You have the right to withdraw any consent given at any time with effect for the future, without affecting the lawfulness of any processing which took place before consent was withdrawn.

18. Rights of the data subject
You have the following rights:

Right of access (Article15 GDPR)

Right to rectification (Article 16 GDPR)

Right to object (Article 21 GDPR)

Right to erasure (Article 17 GDPR)

Right to restriction of processing (Article (18) lit f GDPR)

Right to data portability (Article 20 GDPR)

For enquiries of this kind, please contact privacy@tente.com . Please note that we must ensure that such requests are actually from the person concerned. Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a data protection supervisory authority.

Social Media

Product Support

Cookies are used on this website (for example, to monitor the performance of our website). To prevent cookies from being set, read our Privacy Policy . A limitation of the cookies can lead to our website not functioning properly.