Audi Mods increased their
Revenue by over 30%

Industry: Automotive

Platform: Shopify

Favorite Feature: Custom Review Forms

2017Year Founded

519Number of Reviews

4,010Customers

We knew early on that one of the best ways to prove that Audi Mods was a reputable company to Audi enthusiasts was to collect reviews & visual content. We were shocked at how expensive product review platforms were, such as Yotpo who quoted us $700 a month with a 1 year contract!

Michael Williams
Director of eCommerce

Company Overview

Audi Mods was founded in 2017 to provide high quality, easily installable cosmetic mods.

We hand pick each product and offer a small, but curated high quality selection of only the coolest, finest products. Rather than have a selection of thousands of items to look through: we narrow it down for you to only offer the sweetest accessories to add style to your ride without breaking the bank.

Challenge

The automotive industry is filled with poor quality OEM & After-market parts which render it very difficult for any new company to gain a foothold in this space. Audi Mods, through its innovative approach to hand selected parts from a team of experts proved to be cumbersome to grow and needed a way to further separate themselves from the rest of the industry.

One of the ways Audi Mods intended to lift their reputation was through the power of reviews, however their initial search turned up rocky results. Platforms with extremely high prices, contracts, and limited features made the task daunting, but undeterred Audi Mods pushed on.

We knew early on that one of the best ways to prove that Audi Mods was a reputable company to Audi enthusiasts was to collect reviews & visual content. We were shocked at how expensive product review platforms were, such as Yotpo who quoted us $700 a month with a 1 year contract!

Solution

Audi Mods discovered TrustSpot after receiving a $700 per month quote from Yotpo in order to collect product reviews and visual content. The initial goal of Audi Mods, was to invite their past customers to ask for reviews in order to jump-start their review profile on TrustSpot. However, Audi Mods wanted to go beyond simply asking for reviews, and turned to TrustSpot for their expertise in the space to build a custom email campaign for their past customers.

TrustSpot helped Audi Mods build a series of custom questions to ask customers during the review process. Utilizing our Custom Review Form feature, Audi Mods could now collect detailed feedback from their users, and gain a better insight into how well their hand-selected parts we’re performing.

Having the ability to ask questions such as How well did this fit in your car? Or Did the color scheme look good? allowed us to better understand how our parts were being used, and more importantly how well our customers liked them. Asking for a review is great, but being able to tailor questions to our business is amazing.

Results

TrustSpot helped Audi Mods increase their reputation in the Automotive space by generating over 200 happy customer reviews within a few days of launching their new review campaign. The feedback received allowed Audi Mods to feel confident in expanding their product lines into new areas based on customer responses.

This confidence led to an overall 30% increase in revenues for Q4 2018. In addition, by implementing TrustSpot customer support tickets was reduced by 41%. The reduction in tickets can be attributed to the Community Q&A feature, because it allows prospective buyers to ask questions on products before making a buying decision.

30%Increase in Revenue

41%Decrease in Support Tickets

29%Increased CTR

TrustSpot is now one of our most-used apps on Shopify and since the moderation aspect only takes a few minutes, this has allowed us to devote more time to running our business.