She had always dreamed of being a keynote speaker, and now that moment was here. It was an industry conference and this would be good exposure. She commanded the stage with all the confidence and gravitas of a professional speaker. Her presentation opening was polished and rehearsed, as she showed the audience what she could do.
Then, something happened. She lost her voice. No, not her volume. She lost her message!

She froze with a long pause that got longer and longer. At some point, the audience knew from her eyes that this silence was not intentional.The crowd encouraged her with soft mantras. "You go, girl." "You can do it." Finally, she was back in her body and demanded to speak for the remaining two minutes. She grabbed the moment with gusto but this presentation was not her shining moment.

At a women's event, a male stylist was asked to speak about his skin care line. He started off well and then 5 minutes into the talk he excused himself and left the building. Fear got the better of him.

More typical, is the sales presenter who drones on when the prospect is ready to buy. Instead of closing, he covers everything in the deck and talks his way right out of the sale!

So what do you do when you know you're bombing?

1. Take stock and pivot. Quickly assess why it's not going well. Do they seem bored? Then try to engage the audience with a question.

In the case of the sales presentation, if you get a yes, fast forward to the close.

If it's the wrong topic for the meeting, stop, acknowledge the elephant in the room, and be willing to facilitate a discussion, or agree to reschedule the meeting.

2. Breathe. Don't go into panic mode when your brain freezes. You need to get back into your body. Focusing on your breath will help you remain calm. Smile.

3. Summarize. If you go blank, simply summarize the story or material you just presented. This will buy you time.

4. Use a pattern interrupt. One presenter who was behind the lectern, lost her place in the notes. So she did something unexpected. She took out her glasses and slowly adjusted them on her face. This gave her time to find her place. The audience never knew she was lost.

5. Ask for help. I once was on a panel and had a word retrieval issue. I asked the audience, "What is the word I'm looking for?" and then thanked them for their help. No big deal.

6. Pull out your one-liners and come back to the moment. If brain freeze is your fear, plan a number of lines you can use. You can refer to your "senior moment". Comedian Johnny Carson used this technique when a joke didn't get a laugh. He would acknowledge the joke that "just died."

As in sports and politics, you don't always win.
Sometimes you win, and sometimes you learn.
But you can always recover with grace.

Most public speakers fear that they will bomb when delivering their presentations. That same performance anxiety affects actors and musicians - even seasoned celebrities. Murphy's Law applies to the best of us. It's inevitable that at some point, something will go wrong with your presentation performance. So how do you recover?
A few nights ago in Toronto, Billy Joel forgot some lyrics. Watch how he recovers on stage:

Those of us who are not celebrities can learn a thing or two from those who are. We can't all be as direct in our response as Billy Joel was, but we can develop some recovery strategies. Here's a quick tip on how you can plan for that moment when Murphy's Law finds you making a mistake on the platform:

You don't have to be a perfect public speaker. Confidence is about how your recover from a public speaking faux pas. Plan your recovery strategy, implement it with grace, and carry on. Your audience will like you Just the Way You Are.

What's a public speaker's worst nightmare? It's what happened to Michael Bay. Going blank and not knowing what to do can cause any speaker to freeze with fear. I saw this happen during the December holidays at a networking party. The event took place in a large store with a winding staircase in the middle of the room. Each speaker climbed a few stairs and then talked to 50 women who were standing around. The third speaker ascended the stairs and began to talk about hair care. He started out fine. But a few minutes into it he said, "I'm sorry " and left the building. We didn't know what hit us.The audience didn't see that coming. But something happened inside to trigger a panic attack.
Michael Bey was interrupted by the emcee, lost his place on the teleprompter and couldn't recover. He walked off. It was a painful moment for him, the emcee, the sponsor, and the viewers. What could he have done? What would you do?

Have a Backup Script-If you ever speak from a teleprompter, have a back-up script. Although not ideal, Michael could have taken the script and continued the presentation.

Play it Again Sam-If the technology goes down or the teleprompter malfunctions, call it out and ask them to restart. I once saw a Miss Universe pageant. The contestant began her presentation in English and then got flustered. Instead of dying on the platform, she announced that she was going to continue in French. The audience encouraged her with applause.

Stop and Breathe-Public speaking success is not guaranteed. If you experience brain freeze, take a moment to focus on your breath. This will help you come back and regain your composure. People walk off in a panic because they don't know what to do. Too many public speakers fear silence. So they exit the stage. You don't have to act immediately. Pause and breathe to come back into your body.

Fire an Anchor-This takes preparation. Create a physical anchor, or word that will trigger you back into confidence. Fire it and expect to experience a state of excellence where you have that "can do" attitude. You can give fear the finger.

Let Go and Go with the Flow-When disaster strikes, take a lesson from martial arts. Don't fight against the energy. Use it. Disarm your opponent. In this case, the opponent is fear.

The best public speakers are prepared and then let go. Nobody is better at this than Bill Clinton. During one of his presidential speeches he realized that somebody put the wrong speech in the teleprompter. He was able to wing it until Hillary could notify the person responsible. .If you're wedded to every word you will have a difficult time as a public speaker.

When Michael's speech was out of sync with the teleprompter, the emcee asked him a question about the slides.That was the opportunity to let go of the script and to have a conversation.The presentation could have morphed into an interview and Mr. Bay could have remained on stage.

The Lesson? In the arena of public speaking, it's not always what you say, it's how you recover. If at all possible, avoid using a teleprompter. Be prepared and know this too,will pass.

I watched this video over the weekend, and while I agree that the prank was well-executed*, I couldn't help thinking about reality. The reality is that public speakers run into technology snags all the time. The possibility of a tech glitch is one of many reasons people fear speaking in front of an audience.
What would you do if this happened to you?

It is so important to be prepared for the worst when you go in front of an audience. What if your PowerPoint deck doesn't load? What if your clicker runs out of batteries? What if your microphone doesn't work? There are so many examples of speaking disasters. Your best bet is to have a recovery strategy:

Some speaking glitches are avoidable, and you can download our free presentation checklist to help prevent them. But there are many problems that you can't control. For those, you have to be prepared.

Prepare your speaking recovery strategy before your big day. This will increase your odds of a graceful recovery in the face of disaster. Knowing that you are prepared for any eventuality will also boost your confidence when you step onto the stage. Now go out and give a Knockout Presentation!

If you're like most people, you avoid public speaking like the plague. But that's a recipe for failure. Successful people must have good presentation skills and speak to build their reputations and expertise. What most public speakers do, is resist their fear and what you resist, will persist.
Here's another idea. Instead of trying to control your thoughts, use your body and give fear the finger. Watch this video to learn how:

I read an interesting story written by Deborah Grayson Riegel, who was giving a presentation at the Bronx zoo. In addition to her human audience, there were 20 monkeys outside with their faces pressed against the window, watching her presentation. Each time she advanced her PowerPoint slide, the monkeys would bang their fists against the window. Eventually, she had to let go of her PowerPoint presentation, and stopped changing the slides altogether.
Most of us are not going to be speaking at the zoo, but we will have our own monkeys to deal with - the usual cast of characters known as a difficult audience - hecklers, people causing distractions, zoning out, and generally interrupting your presentation. It's important to be flexible and work with your audience.

Speaking of monkeys... someone recently threw a monkey wrench into my half day presentation training workshop, which was scheduled from 1:00 - 4:00pm. We were told that four of the participants had to leave by 2:30. The program was designed to build speaking skills so the speakers would be prepared to give their final presentations at the end of the workshop. We had to do a quick redesign on the spot - in 5 minutes. My partner and I huddled and came up with a plan. The goal was to give each participant the opportunity to present, leave on time, and still gain enough learning to succeed in their next presentation. It worked.

In public speaking, as in life, we always need a backup plan. Deborah had no choice - the monkeys forced her to stop using PowerPoint. Your audience may be more subtle, but good public speakers pick up the nuances and can change in a moment to better serve their listeners. Technology will fail. And an audience can quickly tune out. We need to be able to go where the current is taking us. That's the mark of a professional speaker.

The New York Times interviewed me for an article entitled, "Um, Uh, Like Call In the Speech Coach". We discussed how non-words, or fillers, can rob you of credibility as a public speaker and diminish your executive presence, especially during media interviews. I've recently discovered there is a new "um" creeping into our presentations ...
Watch this video to learn how this new word is infiltrating the public speaking world.

Murphy's Law was in full effect. My associate and I conducted a live teleseminar together.
We rehearsed the night before using the conference service. She did a live recording of a different class the day before and it went off without a hitch. So we knew the service was reliable.

The day of our teleseminar we hit a glitch. As soon as we started the recording feature several people were kicked off the call. A flurry of emails warned us that they couldn't get back on. While my colleague furiously contacted tech support I carried on with my part of the seminar.

What should you do when you've prepared your presentation and you still get derailed?

Take a lesson from champion ice skaters. When they fall on the ice they get up and keep going. Immediately after the call, we recorded the same content without any listeners on the line. We then sent the link to everybody who registered. We offered them the recorded call, an offer to call us with any questions, and a refund if they were not satisfied. Only one person asked for a refund. (We sent her the link anyway).

Rehearse using the technology and know that it can work well one day and not the next.

Keep going. Continue your presentation with the people who can hear you.

Do the right thing. Your reputation and integrity are more important than any profits. Your reputation is your profit center. If requested, we would have refunded every participant. Your content is only part of the message. Customer service is the REAL message.