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ITIL® Training

ITIL is the world’s leading approach to IT service management. Created by the UK government and based on best practice principles, ITIL features a range of certifications to help businesses align their IT services to the needs of their customers and organisation.

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ITIL® Overview

ITIL® Foundation Training ex Exam

About ITIL® Training

ITIL® is a framework for managing IT services from inception through to development and improvement. Developed over many years from the experiences of businesses and the UK government, ITIL® is based on global best practice for delivering value from IT.

ITIL® training approaches service management from the perspective of a lifecycle, with five core publications which cover each lifecycle stage. These are Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement (CSI).

ITIL® has its roots in a UK government department called the CCTA (Central Computer and Telecommunications Agency), who in the 1980s developed a set of standard practices for IT management. Organisations around Europe began to use the method in the 90s, with the second version of ITIL® arriving in 2001 and Version 3 being released in 2007.

Courses Within ITIL® Training

ITIL® training is supported by a comprehensive certification scheme which spans the entire IT service lifecycle, from design to delivery and improvement, and the entire range of ITIL® knowledge from Foundation to Expert.

ITIL® Foundation

The ITIL® scheme starts with ITIL® Foundation, an entry level qualification which introduces the basic principles and elements of ITIL for those new to it.

ITIL® Practitioner

ITIL® Practitioner follows on from ITIL® Foundation and is designed for those looking to adopt and adapt ITIL® into their organisation. It provides guidance for using the Continual Service Improvement (CSI) approach to identify and deliver service improvements.

ITIL® Intermediate set

The ITIL® Intermediate set of qualifications is divided into two groups depending on what area of ITIL® they cover: Service Strategy and Service Lifecycle. Each one focuses on a different area of the lifecycle and candidates can take as many or as few certifications as they choose.

ITIL® Expert

The ITIL® training courses are rounded off by ITIL® Expert, which certifies knowledge of all areas of the IT Service Management Lifecycle and is gained upon passing the Managing Across The Lifecycle (MALC) exam.

If you are convinced you have gone as far as you’d like to go with ITIL®, there are a number of options for what to study next. If you’d like to enter the world of project management, you could study PRINCE2® Foundation. As ITIL® and PRINCE2® are both AXELOS products, they complement each other and are designed to work together. In larger organisations and at the enterprise level, COBIT is a good complement to ITIL® because it provides a structure for effective IT governance with a broader scope of coverage. DevOps and ITIL® is also a combination worth looking at. The two approaches, although quite different in some ways, both seek to deliver the same goal: value to the business by focusing on the customer.

As an AXELOS ATO (Accredited Training Organisation) and Strategic Partner, all our ITIL® courses include the relevant examinations as part of the fee. Alternatively, BCS runs public sessions for their exams at their offices. The ITIL® Foundation exam is also available to take online.

ITIL® Foundation has no prerequisite, but every certification afterwards does. ITIL® Practitioner and the ITIL® Intermediates have a prerequisite of ITIL® Foundation. Those taking the ITIL® MALC exam must hold ITIL® Foundation certification and have gained 17 credits throughout the ITIL® scheme by studying ITIL® Foundation and a selection of ITIL® Intermediate qualifications.

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