Monitoring -
We've been able to push an update to resolve the issue with utilizing the the screen capture feature. Thank you for your patience during this issue! Please let us know if you experience any additional trouble!
Aug 14, 17:31 UTC

Investigating -
Our Engineering team is investigating an issue that is affecting users from using the screen capture feature within Practice. The underlying issue appears to be due to a service outage that is affecting one of our vendors that we rely on for this feature. Our team is working with the vendor to find a resolution to the issue as quickly as possible. We apologize for the trouble!
Aug 14, 16:05 UTC

Resolved -
Thank you for your patience while working toward a fix to correct the issue with users being unable to access Bridge Surveys. Our Product and Engineering teams have been able to push an update that has corrected this behavior and surveys are now able to be accessed. If you have any additional questions, please don't hesitate to let us know.
Aug 7, 22:58 UTC

Identified -
We have identified an issues with Survey’s that is preventing those from functioning at this time. We are currently testing a fix that we hope to have pushed out on Tuesday. We apologize for any inconvenience this may cause you and your team. If you have any questions or concerns please do not hesitate to reach out to the CSM or Support teams.

Thank you for your patience and understanding with this matter.
Aug 3, 16:26 UTC

Resolved -
Summary:
Starting on 6 Aug at 5:20 pm (Mountain Time) we deployed a change to our Arc video platform as a prerequisite to deploying future feature enhancements. This release inadvertently caused media that was embedded without comments in the browser app to fail. We deployed a patch to resolve this behavior on 6 Aug at 9:47 pm (Mountain Time).

Mitigation
We deployed a patch that resolved the root of this issue to ensure that all embedded media through the Arc platform loaded properly. This addressed the immediate issue. We have also identified opportunities to improve our QA processes around this type of scenario, which will both detect issues like this before they are deployed, and alert us to potential issues sooner.

Conclusion
We sincerely apologize for any trouble this incident has caused for you and your users. The ability to load and view embedded media is an integral component of Arc. We will improve our monitoring of the services to help prevent this type of incident in the future.
Aug 6, 21:47 UTC

Resolved -
Thank you for your patience while investigating this additional issue regarding sub accounts. Our Engineering team has been able to deploy a fix that has corrected this issue. If you experience any additional trouble, please let us know! Thanks!
Aug 1, 22:33 UTC

Identified -
We have identified an issue that is preventing users within sub accounts. This issue is limited to sub accounts that use Bridge Authentication. Our Engineering team is currently working on a fix that will correct this issue and we'll have another update as soon as we can. We apologize for the trouble!
Aug 1, 19:28 UTC

Resolved -
Thank you for your patience while investigating this issue. Our Engineering team has now been able to correct the issue that was affecting some users from accessing Bridge. If you experience any additional trouble with logging in, please let our Support Team know. Thanks! support@bridgeapp.com
Aug 1, 18:04 UTC

Identified -
We have identified an issue that is preventing some users from accessing Bridge. This issue is limited to accounts that use Bridge Authentication and also use a vanity URL. Our Engineering team is currently working on a fix that will correct this issue and we'll have another update as soon as we can. We apologize for the trouble!
Aug 1, 17:16 UTC