I sent an email to support and I got some replies in Chinese so here I am posting here to see if I can get any help... I'm trying to connect a new cube speaker and it's not hearing the chirp from the app... I already connected one speaker a while ago and it's been working fine, now I'm trying another one and it's just not connecting to the app. Maybe the firmware is old and it's preventing it from communicating with the app, I'm not sure.Is there a way to update the speaker firmware manually by USB cable?

And then try to do the chirping process again. It should the very old hardware problem, the new App version is not compatible with the old one. Once this time works fine, then you can update the Hardware to the newest one,which wont have the compatible problemwith future updated App version again.

The only thing they forgot to mention is that once you install the old version of the app the iPhone might display a message about "untrusted developer." In order to fix that error follow the instructions at the end of this video:

That's what support requested from me, so I will try to make a video of the connection process and send it to them. But there's only one way to connect the speaker to the app... the phone plays the chirp sound, the phone speaker is right next to the cube's microphone but nothing happens and the chirping times out without the app connecting to the cube. So not sure how a video of this process is going to help!

Having a similar problem - just pulled an older Cube out to try it with newer features, and it turns out (if this thread is right) that the firmware is incompatible with the current app, which was automatically updated on my phone; so I can't get the Cube connected to the internet. Tried the fix in this thread, but I can't install the app - probably because of something in iOS10. Any way to move forward?

Hi Ken,Please download the app of " Sugr Cube" from App Store or Google Play.I sent an email to you about your issue. If still no working ,please let me know.I'm always here waiting to help.Thanks for your patience.

Is there an android version of the old app? I have the same problem (chirping, not connecting), and suspect I probably have an old version of the firmware. I do not have an iphone, so the linked image above isn't useful for me.