Explains your rights to you

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,422,840 users had to say

Many thanks for your resolver site, I have had a possible result this
morning,when an Inspector from Wellingborough Homes called and apologised
for not visiting our house on the 27/07/16.
He has now promised that the trees will be cut back at their cost, in
November/ December, and that he will put this offer in writing,so all may
work out well.
Thank you for your site, as without it I doubt if we would have had such a
good result (if any) by our own means.
Thomas Taylor
via email

I returned to Australia after living in the UK for 5 years. My last landlord was a nightmare, I left being owed rent paid in advance as well as my deposit. The estate agents were not returning my emails after over 2 months since I vacated.
I wasn't sure the magistrates court would help me as I was now back in Australia and Citizen's Advice couldn't help. Luckily I found Resolver and I was able to contact someone higher up at the holding company who were very helpful.
I now have all my money back! I couldn't have done it without Resolver who provide an invaluable service. Thank you!
Peter F
via facebook

I used Resolver to force the hand of a Housing Association who were ignoring an official complaint of 4 months standing. It’s all too common for providers to ignore their customers and expect them to put up with shoddy service. A big hurrah for the outcome! Many thanks.
Maria M
via facebook

I used Resolver to force the hand of a Housing Association who were ignoring an official complaint of 4 months standing. It’s all too common for providers to ignore their customers and expect them to put up with shoddy service. A big hurrah for the outcome! Many thanks.
Maria M
via facebook

I can't thank resolver enough. Twice I have had calls from Chief Executives offices to resolve issues. It would never been escalated so quickly without resolver. I recommend them to anyone who mentions complaining!! Big thanks!
Kim Hicks
via facebook

Hammersmith & Fulham took seven weeks to investigate and respond to Marcus’ complaint but found in his favour and cancelled the parking ticket. Marcus said: “This was really stressful and I am not sure why I even got the ticket, but, I am glad the right thing has been done!”
Marcus
via email

Outstanding!
Fiona Price
via facebook

An excellent service run by professional people
Dave Duncan
via facebook

Thanks - love the app
Rita Tappia
via email

Salter Rex provides

Using Resolver, you can submit an issue about 1 service offered by Salter Rex. Your case will be sent to the correct person or team at Salter Rex and escalated at the correct times, to the correct person, if required.

Salter Rex Estate Agency

You can use the Resolver system to help you at every stage.
You can use it to escalate your issue to all two levels of Salter Rex complaints.

Want to start a complaint about Salter Rex?

Helping you with Salter Rex

How do I make a Salter Rex complaint using Resolver?

If you want to make a complaint about Salter Rex using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Salter Rex case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Salter Rex, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Salter Rex, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Salter Rex complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

About

To help you get the best response from your Salter Rex complaint Resolver guides you through every step of the process.

To help you get the best response from your Salter Rex complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Salter Rex complaint.