The device is powered on, I’ve disconnected and reconnected the cable, but it’s still showing offline. What’s next?

It could be that the wireless network is not working. First, check your modem and router to ensure that they’re on and connected to the internet. Try using any other device that is connected to the same wireless network. For example, put your Smartphone in airplane mode and connect to your Wi-Fi (again, while your cellular data is off); try connecting to www.meetflo.com and see if the page will load. If it loads, your home internet and Wi-Fi are working; if not, there’s a problem.

If these devices are having issues, the problem could be from your Internet Service Provider (ISP) or from your router. Please refer to your user manual or contact your ISP for assistance in getting your home back online.