"CIC has given us the sophisticated workflow and skills-based routing
tools we need to easily and reliably manage an unlimited number of
multichannel interactions daily," said David Felton, call center
operations manager for Yardi. "We've used CIC to create numerous
business rules to effectively manage interactions across our diverse
client base, which ranges from commercial and multifamily, to military
and university properties. It's like we're managing 100 different call
centers, yet CIC makes it simple and ensures that our costs are
predictable."

Yardi has also benefited from CIC's reporting features. "CIC's
comprehensive reporting has enabled our supervisors to drill down into
activity by work group and client," Felton said. "The CIC dashboard
enables them to see real-time service levels at a glance. They can also
use CIC's custom controls to set alerts when service levels fall below
pre-set minimums."

Yardi elected CIC
over competing systems based on its single-platform, all-in-one
architecture. "CIC's streamlined architecture meant we could get it up
and running fast and it met all our functionality needs -- from
workforce optimization to multichannel interaction management," Felton
said.

Yardi selected CIC based on the recommendation of Interactive
Intelligence reseller, Adapt
Telephony Services. "We appreciated Adapt's objective assessment of
the competing systems," Felton said. "They set realistic expectations
rather than overpromising to win the business. Adapt was also organized
and thorough during deployment, which ensured we stayed on schedule."

About Yardi SystemsFor 30 years Yardi Systems has been
committed to the design, development and support of software for real
estate investment management and property management. With the Yardi
Multifamily Suite™, Yardi Commercial Suite™, Yardi
Investment Suite™ and Yardi Orion™ for SharePoint®,
the Yardi Voyager™ platform is a complete business real
estate management solution. It includes operations, accounting and
ancillary processes and services with portfolio-wide business
intelligence and platform-wide mobility. Yardi is headquartered in Santa
Barbara, Calif., and serves clients worldwide from offices in North
America, Asia, Australia, Europe and the Middle East. For more
information about Yardi, visit www.yardi.com.

About Interactive IntelligenceInteractive Intelligence
Group Inc. (Nasdaq: ININ) is a global provider of contact center,
unified communications, and business process automation software and
services. The company's unified IP business communications solutions,
which can be deployed on-premises or via the cloud, are ideal for
industries such as financial services, insurance, outsourcers,
collections, and utilities. Interactive Intelligence was founded in 1994
and has more than 5,000 customers worldwide. The company is among Forbes
Magazine's 2011 Best Small Companies in America and Software Magazine's
2012 Top 500 Global Software and Service Providers. It employs
approximately 1,400 people and is headquartered in Indianapolis. The
company has offices throughout North America, Latin America, Europe,
Middle East, Africa and Asia Pacific. Interactive Intelligence can be
reached at +1 317.872.3000 or info@inin.com;
on the Net: www.inin.com.

This release may contain certain forward-looking statements that involve
a number of risks and uncertainties. Factors that could cause actual
results to differ materially are described in the company's SEC (News - Alert) filings.

Interactive Intelligence is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All other
trademarks mentioned in this document are the property of their
respective owners.

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