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Avg. Dealer Rating: (31 reviews)
"I went in thinking that I would have a great experience at Keffer Mazda in
Huntersville, NC. I had begun communication with Amanda, internet sales
manager, on a Monday about a silver 2015 Mazda 3 that had 24,986 miles
on it. The vehicle was listed on cargurus.com and the Keffer Mazda
website for the price of $15,997. The next day, a Tuesday, the price on all
websites had been raised to $16,977 and all of the photos had been
updated with better quality pictures. My immediate thought was that as
soon as I had shown interest, they went in and raised the price almost
$1000. Luckily, I had printed out a page Monday showing the original price
of the car so with that in hand, I still felt okay about keeping my
appointment to view the car. My appointment was on Saturday and
Amanda kept in touch with me via text, email, and telephone until the
appointment day. She even texted me the carfax report for the Mazda 3
when I asked for it. Bottom line, she knew exactly what car I was coming in
to see. She also knew that I was driving almost 2 hours to their dealership.
When I arrived I was greeted by Otis and Amanda. Amanda said that Otis
would be helping me that day. Otis was very friendly. There was a hold up
with my test drive, however, and this is when things got very weird. Kyle,
used car manager, approaches me and informs me that a new grill and
bumper had been ordered for the car and a new paint job is scheduled but
that I can still test drive the car. Okay. . . carfax reported no accidents. A
few minutes later, Chris, new cars manager, comes in to tell me why it is
taking so long. There are cups and things in the car because they had just
gotten the car in and had no time to detail it. What? The car in the pictures
looked pretty darned detailed to me not to mention the grill, bumper, and
paint job looked perfect. Finally, Otis comes to get me so that I can test
drive the silver 2015 Mazda 3. We walk out and there is a blue sedan
sitting there. The one I am supposed to look at is a hatchback. I take a look
at the front of the car and the grill is almost split in half with big dents all
around. I open the car door and there are no leather seats. The seats are
upholstery with dog fur and dog pee stains everywhere. I wouldn't have
even tried to sit in that disgusting lemon. I looked at Otis and asked if he
was sure that this is the car that I was supposed to look at? We go back
inside and he is off to check with someone. At this point, I have been at
Keffer for an hour with no test drive. After about 20 or more minutes, Otis
comes back to say that he has another CX3 for me to look at. I got my
trusty printout out of my purse at this point. It's a Mazda 3, silver, here it is
right here on the paper. Amanda even sent me the carfax. Otis is off again.
Another 20 or more minutes. I arrived at the dealership at 10:40 am and I
finally got to test drive the correct vehicle at 12:20 pm. After that came the
negotiations. They refused to even consider honoring the original price that
was posted for the car. Otis checked with his manager(s) and they told him
to tell me that it was some automatic price that the internet came up with,
not Keffer. I reminded Otis that this price was on Keffer's own website and
that they have to input data into their own site. He had to shrug on it
because it seemed like he knew his hands were tied. Next, I am shown
what my payments are on the $16, 977 price and with taxes, tags, and
such the net price came to $18,000 some dollars. I again mention that I
want a payment plan based on the $15, 997 price. Otis tries to go to his
managers one more time. Otis come back with more weird excuse. That
$1000 price difference is because the $15,997 didn't include taxes, tags,
and such. I tell Otis that I did see where additional taxes, etc. where added
to the $16, 977 price bringing the net price to over $18,000. Basically, they
wanted me to think that the price increased $1000 the day after I asked
about it because the $1000 increase was meant to reflect the net price as
being $16,977. Why was my payment paper showing a net price of over
$18,000? Silly, Keffer, tricks are for kids, not a grown woman who makes a
living as a financial counselor (and they knew what I did for a living, lol.)
Admittedly, my credit is not perfect and I had no down payment. However,
Keffer could have done things so much differently. They should have
shown me the car that they knew I was coming to see to start with then
tried to show me other cars if that car was going to be out of my reach.
Next, Keffer should know better than to jack up the price of a vehicle online
after a potential customer shows interest. Most people would know better
than to think a supposedly reputable dealer would allow some internet
phantom invent incorrect prices on their cars. Sure, they were very nice
and friendly all the while they were insulting my intelligence with a smile on
their faces. Left with a bitter taste instead of a car.
"

Avg. Dealer Rating: (7 reviews)
"The listed price isn't the listed price. After 4 hours of going to and from Columbia, we arrived to negotiate on a $12,089 offer, only to hear that the internet price was a 'mistake' and that it was ACTUALLY over $14,000, but that since we'd seen the mistaken price online, we could have it for that. So we offerred the asking price (you'd think they'd be happy with that), only to have the manager come out and tack on $1000 for not trading another vehicle in and $500 for not borrowing money to buy the car, in addition to other assorted costs that made the car cost over $14,000 anyway. These 'extra costs' are listed on the dealership's website disclaimer, but anyone thinking of paying cash for a car with no trade-in from these folks would be wise to know this before they visit. "

Avg. Dealer Rating: (7 reviews)
"The car that was listed on Car Gurus (and several other sites,
including the dealership's own site) apparently sold months
ago.The dealership seems to be WAY behind on updating
their website!"