Leadership Team

Helen Horsham-Bertels

Senior Director, Consumer Affairs

Helen Horsham-Bertels is the Senior
Director of Consumer Affairs for Starwood Hotels & Resorts Worldwide, Inc.
In this role, she oversees global customer care at the corporate and executive
levels. Ms. Horsham-Bertels joined Starwood and the hotel industry in 2000
after holding customer service management roles in the consumer goods and
publishing industries. From 2000-2004, she managed the North American Guest
Satisfaction Program and Executive Consumer Affairs. In 2005, she took over
leadership of the global customer service team.