Can call centers hang up the phones for good? Intuitive Solutions did. WebRTC enabled this contact center provider to eliminate antiquated telephony and desktop phone infrastructure with a pure web-based solution, allowing them to expand beyond brick-and-mortar confines to a home-based agent model.

It also ensured scalability and better service for customers, including MUY!

Companies, one of the country's largest franchise restaurant companies with 232 Pizza Hut locations. This is one example of WebRTC adoption today, but the potential is limitless when powered by IoT.

Attendees will learn real-world benefits of WebRTC and explore future possibilities, as WebRTC and IoT intersect to improve customer service.

Since the initial buzz ofWebRTC, the ability to enable browser-to-browser applications for voice calling, video chat and P2P file sharing without plugins has been touted as a potential game changer for many industries. What are the parameters around this technology and its placement? Is it secure enough for prime time? Will WebRTC magnify OTT threat for telcos? Is WebRTC really that big of a deal for consumers?

In his session at WebRTC Summit, Keith McFarlane, Chief Technology Officer at LiveOps, discussed the future of WebRTC and its disruptive tendencies, specifically regarding monetization and customer service.

Telehealth legislation opened the floodgates for investment in modern communications services and APIs since 2010. WebRTC promises a second revolution.

In his session at 2nd WebRTC Summit, Ivelin Ivanov, co-founder of TeleStax, will discuss a real-world example where telephony APIs make a difference in improving patient care and reducing healthcare costs.

He will then look into a brighter telehealth future with secure, high quality, ubiquitous WebRTC video interactions.

Speaker Bio Ivelin Ivanov is a technology entrepreneur who founded Mobicents, an Open Source VoIP Platform, to help create, deploy, and manage applications integrating voice, video and data. He is the co-founder of TeleStax, an Open Source Cloud Communications company that helps the shift from legacy IN/SS7 telco networks to IP-based cloud comms. An early investor in multiple start-ups, he still finds time to code for his companies and contribute to open source projects.

We are reaching the end of the beginning with WebRTC and real systems using this technology have begun to appear. One challenge that faces every WebRTC deployment (in some form or another) is identity management.

For example, if you have an existing service - possibly built on a variety of different PaaS/SaaS offerings - and you want to add real-time communications you are faced with a challenge relating to user management, authentication, authorization, and validation. Service providers will want to use their existing identities, but these will have credentials already that are (hopefully) irreversibly encoded.

In his session at WebRTC Summit, Peter Dunkley, Technical Director at Acision, will look at how this identity problem can be solved and discuss ways to use existing web identities for real-time communication.

CIO, CTO & Developer Resources

Speaker Bio:Peter Dunkley is Technical Director at Acision. He graduated from The University of Edinburgh in 2000 with a BSc (Hons) in Computer Science. After graduation he worked on a PSTN switch developing signaling stacks for SS7, ISDN and similar protocols and creating advanced routing and service applications. Since 2005 he has worked mainly with SIP first leading a team developing a PSTN gateway and then managing the development of a SIP Application Server. Peter joined Crocodile RCS in September 2010 and has made numerous contributions to the Kamailio open source SIP Router project (particularly in the areas of presence, WebSocket, MSRP, and SIP Outbound) since then. Peter is one of the authors of the MSRP over WebSocket draft (draft-pd-dispatch-msrp-websocket) and is a contributor to several open-source projects.

More than 150 all-star faculty members will discuss the hottest technology topics in November. In addition to the expanded APM and API coverage, Cloud Expo Silicon Valley will offer a variety of Linux containers and Docker sessions.

DevOps Summit at Cloud Expo also doubled its content from June, in two full simultaneous tracks for three days.

Tracks and topics for Internet of @ThingsExpo Silicon Valley will include:

Consumer IoT & Wearables

Wearables

Smart Appliances

Smart Cars

Smartphones 2.0

Smart Travel

Personal Fitness

Health Care

Personalized Marketing

Customized Shopping

Personal Finance

The Digital Divide

Mobile Cash & Markets

Games & the IoT

The Future of Education

Virtual Reality

Enterprise IoT

The Business Case for IoT

Smart Grids

Smart Cities

Smart Transportation

The Smart Home

M2M

Authentication/Security

Wiring the IoT

The Internet of Everything

Digital Transformation of Enterprise IT

Agriculture

Transportation

Manufacturing

Local & State Government

Federal Government

IoT Developers

Eclipse Foundation

WebRTC

Cloud Foundry

Linux Containers

Node-Red

Open Source Hardware

AJAX and the IoT

Leveraging SOA

Multi-Cloud IoT

Evolving Standards

WebSockets

Security & Privacy Protocols

GPS & Proximity Services

Bluetooth/RFID/etc.

XMPP

Nest Labs

Sponsorship Opportunities or Internet of @ThingsExpo 2014 Silicon ValleyInternet of @ThingsExpo 2014 Silicon Valley "show prospectus" has shipped. Sponsorship, exhibit, and keynote opportunities can be obtained from Carmen Gonzalez by email at events (at) sys-con.com, or by phone 201 802-3021.

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While not quite mainstream yet, WebRTC is starting to gain ground with Carriers, Enterprises and Independent Software Vendors (ISV’s) alike. WebRTC makes it easy for developers to add audio and video communications into their applications by using Web browsers as their platform. But like any market, every customer engagement has unique requirements, as well as constraints. And of course, one size does not fit all.
In her session at WebRTC Summit, Dr. Natasha Tamaskar, Vice President, Head of Cloud and Mobile Strategy at GENBAND, will explore what is needed to take a real time communications ...

The WebRTC Summit 2014 New York, to be held June 9-11, 2015, at the Javits Center in New York, NY, announces that its Call for Papers is open. Topics include all aspects of improving IT delivery by eliminating waste through automated business models leveraging cloud technologies. WebRTC Summit is co-located with 16th International Cloud Expo, @ThingsExpo, Big Data Expo, and DevOps Summit.

GENBAND has announced that SageNet is leveraging the Nuvia platform to deliver Unified Communications as a Service (UCaaS) to its large base of retail and enterprise customers. Nuvia’s cloud-based solution provides SageNet’s customers with a full suite of business communications and collaboration tools.
Two large national SageNet retail customers have recently signed up to deploy the Nuvia platform and the company will continue to sell the service to new and existing customers. Nuvia’s capabilities include HD voice, video, multimedia messaging, mobility, conferencing, Web collaboration, deskt...

SYS-CON Media announced today that @WebRTCSummit Blog, the largest WebRTC resource in the world, has been launched.
@WebRTCSummit Blog offers top articles, news stories, and blog posts from the world's well-known experts and guarantees better exposure for its authors than any other publication.
@WebRTCSummit Blog can be bookmarked ▸ Here
@WebRTCSummit conference site can be bookmarked ▸ Here

Temasys has announced senior management additions to its team. Joining are David Holloway as Vice President of Commercial and Nadine Yap as Vice President of Product.
Over the past 12 months Temasys has doubled in size as it adds new customers and expands the development of its Skylink platform. Skylink leads the charge to move WebRTC, traditionally seen as a desktop, browser based technology, to become a ubiquitous web communications technology on web and mobile, as well as Internet of Things compatible devices.

WebRTC is an up-and-coming standard that enables real-time voice and video to be directly embedded into browsers making the browser a primary user interface for communications and collaboration. WebRTC runs in a number of browsers today and is currently supported in over a billion installed browsers globally, across a range of platform OS and devices. Today, organizations that choose to deploy WebRTC applications and use a host machine that supports audio through USB or Bluetooth can use Plantronics products to connect and transit or receive the audio associated with the WebRTC session.

Can call centers hang up the phones for good? Intuitive Solutions did. WebRTC enabled this contact center provider to eliminate antiquated telephony and desktop phone infrastructure with a pure web-based solution, allowing them to expand beyond brick-and-mortar confines to a home-based agent model. It also ensured scalability and better service for customers, including MUY! Companies, one of the country's largest franchise restaurant companies with 232 Pizza Hut locations. This is one example of WebRTC adoption today, but the potential is limitless when powered by IoT.

“With easy-to-use SDKs for Atmel’s platforms, IoT developers can now reap the benefits of realtime communication, and bypass the security pitfalls and configuration complexities that put IoT deployments at risk,” said Todd Greene, founder & CEO of PubNub.
PubNub will team with Atmel at CES 2015 to launch full SDK support for Atmel’s MCU, MPU, and Wireless SoC platforms. Atmel developers now have access to PubNub’s secure Publish/Subscribe messaging with guaranteed ¼ second latencies across PubNub’s 14 global points-of-presence. PubNub delivers secure communication through firewalls, proxy ser...

VoxImplant has announced full WebRTC support in the newest versions of its Android SDK and iOS SDK. The updated SDKs, which enable audio and video calls on mobile devices, are now compatible with the WebRTC standard to allow any mobile app to communicate with WebRTC-enabled browsers, including Google Chrome, Mozilla Firefox, Opera, and, when available, Microsoft Spartan.
The WebRTC-updated SDKs represent VoxImplant's continued leadership in simplifying the development of real-time communications (RTC) services for app developers. VoxImplant (built by Zingaya, the real-time communication servi...

BroadSoft on Tuesday announced that it is a recipient of the 2014 Frost & Sullivan Market Leadership Award in the Hosted/Cloud Internet Protocol (IP) Telephony market for Latin America.
According to Frost & Sullivan market research, the Latin America (LATAM) hosted/cloud Internet Protocol (IP) telephony market, including integrated unified communications and collaboration (UC&C) applications, is currently experiencing a rapid growth trajectory and is expected to exhibit a tenfold rise in annual revenues in the 2013-2020 period. With more than 600 cloud deployments internationally, BroadSoft w...

SYS-CON Events announced today that BroadSoft, the leading global provider of Unified Communications and Collaboration (UCC) services to operators worldwide, has been named “Gold Sponsor” of SYS-CON's WebRTC Summit, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY.
BroadSoft is the leading provider of software and services that enable mobile, fixed-line and cable service providers to offer Unified Communications over their Internet Protocol networks. The Company’s core communications platform enables the delivery of a range of enterprise and consumer calling...

WebRTC Summit has announced today that Peter Dunkley has been named summit chair of WebRTC Summit 2015 New York.
The 4th International WebRTC Summit will take place on June 9-11, 2015, at the Javits Center in Manhattan, New York.
@ThingsExpo anticipates 90% of WebRTC companies & developers will monetize their products & services through IoT by 2016.
Peter Dunkley is Technical Director at Acision. He graduated from The University of Edinburgh in 2000 with a BSc (Hons) in Computer Science. After graduation Peter worked on a PSTN switch developing signalling stacks for SS7, ISDN and simi...

SYS-CON Events announced today that GENBAND, a leading developer of real time communications software solutions, has been named “Silver Sponsor” of SYS-CON's WebRTC Summit, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY.
The GENBAND team will be on hand to demonstrate their newest product, Kandy. Kandy is a communications Platform-as-a-Service (PaaS) that enables companies to seamlessly integrate more human communications into their Web and mobile applications - creating more engaging experiences for their customers and boosting collaboration and productiv...

As enterprises move to all-IP networks and cloud-based applications, communications service providers (CSPs) – facing increased competition from over-the-top providers delivering content via the Internet and independently of CSPs – must be able to offer seamless cloud-based communication and collaboration solutions that can scale for small, midsize, and large enterprises, as well as public sector organizations, in order to keep and grow market share. The latest version of Oracle Communications Unified Communications Suite gives CSPs the capability to do just that. In addition, its integration ...

PubNub on Monday has announced that it is partnering with IBM to bring its sophisticated real-time data streaming and messaging capabilities to Bluemix, IBM’s cloud development platform.
“Today’s app and connected devices require an always-on connection, but building a secure, scalable solution from the ground up is time consuming, resource intensive, and error-prone,” said Todd Greene, CEO of PubNub. “PubNub enables web, mobile and IoT developers building apps on IBM Bluemix to quickly add scalable realtime functionality with minimal effort and cost.”

From telemedicine to smart cars, digital homes and industrial monitoring, the explosive growth of IoT has created exciting new business opportunities for real time calls and messaging.
In his session at @ThingsExpo, Ivelin Ivanov, CEO and Co-Founder of Telestax, shared some of the new revenue sources that IoT created for Restcomm – the open source telephony platform from Telestax.
Ivelin Ivanov is a technology entrepreneur who founded Mobicents, an Open Source VoIP Platform, to help create, deploy, and manage applications integrating voice, video and data. He is the co-founder of TeleStax, a...

“In the past year we've seen a lot of stabilization of WebRTC. You can now use it in production with a far greater degree of certainty. A lot of the real developments in the past year have been in things like the data channel, which will enable a whole new type of application," explained Peter Dunkley, Technical Director at Acision, in this SYS-CON.tv interview at @ThingsExpo, held Nov 4–6, 2014, at the Santa Clara Convention Center in Santa Clara, CA.

It's the Great Convergence! That is, the convergence of the IoT and WebRTC. “From telemedicine to smart cars, digital homes and industrial monitoring, the explosive growth of IoT has created exciting new business opportunities for WebRTC, real time calls and messaging,” says Ivelin Ivanov, CEO and Co-Founder of Telestar. Ivelin will be one of the featured speakers at our @WebRTCSummit, to be held Nov 4-5 as part of the overall @CloudExpo @ThingsExpo conference and exhibition Nov 4-6, at the Santa Clara Convention Center, Santa Clara, CA.
In his session, Ivelin promises to share “some of the...

The evolution of JavaScript and HTML 5 to support a genuine component based framework (Web Components) with the necessary tools to deliver something close to a native experience including genuine realtime networking (UDP using WebRTC). HTML5 is evolving to offer built in templating support, the ability to watch objects (which will speed up Angular) and Web Components (which offer Angular Directives). The native level support will offer a massive performance boost to frameworks having to fake all these features like Polymer and Angular. It will also encourage people who are not familiar with th...

Mavenir’s client expertise and user experience centre in Zagreb has engaged with T-HT to identify and prototype innovative user experiences and use cases that mash up WebRTC browser access with IMS network capabilities. Mavenir is also providing a web-based client strategy that allows for deployment simplicity, central management and control of features and user experience. WebRTC applications have been rapidly developed using HTML5 and leveraging the IMS REST APIs.
“Mavenir’s WebRTC technology is a paradigm shift that allows operators to extend their IMS core network service to the web in a ...

Disruption in the communications ecosystem is creating a market opportunity for Cloud Real-Time Communications (RTC) platforms. We expect this market to represent a $4.5 billion opportunity by 2018. Cloud RTC Platforms are cloud services that enable mobile and web developers to integrate communications into their applications with just a few lines of code. Via REST APIs and SDKs Cloud RTC Platforms enable developers to easily integrate voice, messaging and video calling into mobile and web applications supporting more contextual conversations. These tools have the potential to change in how we...

Italtel has announced the release of its Embrace Solution, a software-only and cloud-ready Web Application Package.
The solution can be used to enable WebRTC services both in telecommunication networks and within an enterprise ICT infrastructure, as a standalone WebRTC solution.
WebRTC is expected to be a turning point for communications. By the end of 2014, there will be 1.7 billion WebRTC-supporting devices of which almost 500 million will be mobile devices. Overall device support for WebRTC will grow with a CAGR of 57% (2014-2016) reaching 4.2 billion by the end of 2016 (Disruptive An...

Building video calling apps is no small task. Learning about video codecs, signaling, and presence is just the beginning when it comes to implementation. At PubNub, we have partnered our technology with WebRTC to make integration fast and easy to build video chat software. Out of the box, our WebRTC Framework will power audio, video, and data communication between two browsers.
Want to get an idea of what it’ll look like when you’re finished? Take a look at our live, working demo and code walk through, or watch the video below, or keep reading.

Vidyo, Inc. has announced the first product resulting from its on-going relationship with Google, a software-based solution that enables H.323/SIP video conferencing and IP PBX systems to connect users into Google+ Hangout Sessions. The new product will extend usability by allowing connectivity with existing business voice and video solutions from Cisco, Polycom, Lifesize, Avaya and Vidyo. VidyoH2O™ for Google+ Hangouts will be offered on a subscription basis both on-prem and as a cloud-hosted product.
“In August of 2013, we announced that Vidyo is developing a Scalable Video Coding (SVC) e...

IOCOM has added WebRTC to its line of Windows, Macintosh, Linux, Android and iOS video collaboration clients. The addition will provide IOCOM customers and partners another option for consuming the exceptional Visimeet service.
WebRTC is an API (application program interface) standard that enables real-time voice, text and video communication capabilities. It puts real time audio and visual communication capa­bilities into a standard browser without the need for an application download, plugins or Flash. With many trends towards working at home along with "bring your own device" (BYOD), WebRT...

Net Medical Xpress Solutions, Inc., (OTCQB: NMXS), an emerging leader in the rapidly growing telemedicine industry, said today the company's new RTC Conference Switch for telemedicine and other websites is now available for general use. The company's WebRTC (Real Time Communications) Telemedicine video conferencing tool allows organizations to embed a browser based video conferencing system within a website. It's a highly efficient, extremely high quality communications device.

This insight looks into the developments of communication services, from various angles such as voice, video, messaging and social networks. It includes market figures and forecasts for the US and EU5, assessing the real impacts (or lack of it) of OTTs on what is predominantly a telco market. The opportunities for telcos and their relationships with the OTTs are examined and analysed.
This deliverable is part of the Telco vs OTT watch which covers half-yearly updated datasets- Half-yearly updated status reports, a Net Neutrality benchmark on 15 countries and 3-sided business models report, qu...

PubNub on Wednesday released an open source template to allow developers to add Skype-like video chat into their apps. The free template provides a fully functional video chat platform using WebRTC, PubNub and Google Authentication for a global, reliable collaboration solution.
“While the WebRTC protocol has created huge excitement as a way to deliver video chat ubiquitously, there’s still a gap between the protocol itself and the ability to deploy a working, globally scaled, collaboration application using this technology,” said Stephen Blum, CTO and co-founder of PubNub. “Now, by combining ...

Developers working with WebRTC can now build native applications for Android, archive and playback live video communications within their application, and take advantage of a range of enterprise-grade quality-enhancing features, all thanks to four new developments from TokBox which launched today.
OpenTok Archiving & Playback, released today into beta, allows developers to simply add video stream recording for their live video chat applications, save the conversation into a single H.264/AAC MP4 file, and download or stream it through the player of their choice.
The Android SDK for WebRTC for...

Even though Apple and Microsoft haven’t commented on the new open source technology which delivers high quality audio and video capabilities to desktop and mobile browsers, major carriers such as AT&T and Telefónica, leading infrastructure providers like Alcatel-Lucent and Ericsson and new WebRTC application providers in likes of Teledini and NetDev are driving the technology forward.
Research analyst, Sabir Rafiq comments, “WebRTC brings many opportunities; ABI Research believes major trends will start to form within the enterprise market with WebRTC. Companies will be willing to implement t...

Oct. 6, 2013 04:00 PM EDT Reads: 8,895

About WebRTC

WebRTC is the future of browser-to-browser communications, and continues to make inroads into the traditional, difficult, plug-in web communications world.

The competition among public cloud providers is red hot, private cloud continues to grab increasing shares of IT budgets, and hybrid cloud strategies are beginning to conquer the enterprise IT world.

Big Data is driving dramatic leaps in resource requirements and capabilities, and now the Internet of Things promises an exponential leap in the size of the Internet and Worldwide Web.

The world of SDX now encompasses Software-Defined Data Centers (SDDCs) as the technology world prepares for the Zettabyte Age.

Add the key topics of WebRTC and DevOps into the mix, and you have three days of pure cloud computing that you simply cannot miss.

Cloud Expo - the world's most established event - offers a vast selection of 130+ technical and strategic Industry Keynotes, General Sessions, Breakout Sessions, and signature Power Panels. The exhibition floor features 100+ exhibitors offering specific solutions and comprehensive strategies. The floor also features two Demo Theaters that give delegates the opportunity to get even closer to the technology they want to see and the people who offer it.

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