Technical Issues

Having problems with your order? We invite you to contact customer service.

If you are using an older browser, your issues may be related to recent updates that have affected certain users on older browsers.

Why does your site suddenly not work for me? There can be many reasons, but if you are suddenly having problems, it is likely due to recent industry regulation changes that all sites that process credit cards will have to respect in order to offer a secure online store experience.

When you log in or interact with any of our secure pages, your browser takes your information and encrypts it in into a secure string of characters and letters, so that hackers who want to steal your data cannot.

Older browsers relied upon the old industry standard (TLS 1.0). Over time, this level of security has grown less and less secure, forcing the industry to upgrade to newer and more secure standards (TLS 1.1, and 1.2).

As much as it may cause inconvenience for our customers, and as much as it may hurt, we can never, ever afford to compromise on the security of our customers’ data.

What should I do now? You should upgrade your browser. You may be having trouble only with our site today, but you will need to upgrade soon to avoid problems globally.

Please refer to the chart below in order to find help and instructions for common browsers:

Google Chrome (Windows) Minimum: Version 32 or newer is compatible in most cases, some exceptions may apply Recommended: Version 38 or newer Link to update instructions here: https://support.google.com/chrome/answer/95414?hl=en

For versions 32 - 40, you need to manually enable support for TLS v1.1 and 1.2. Follow the instructions below to do this:

Open your Chrome Browser

Click on the drop sown menu, or press ALT-F on your keyboard and select "Settings"

At the bottom of the page, click on "Show Advanced Settings..."

Scroll down to the "Network" section and click "Change proxy settings..."