Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

Share Your Pain

Vodafail.com is no longer accepting complaints.

Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new
complaints. We think you will find more joy in posting on any one of
these fine product / brand review sites.

A so-called overdue bill of $80.63 when i didn't get the first bill. Usually send it via sms for small amounts per month (i don't use this particular phone that much) and so put myself in credit of $40.00. The ocassional sms here and there over a few years and then bam...you're overdue! No sms like the past.

I was told because i didn't change my address when the bill was sent that that was the reason why i didn't receive it. My mail at that stage was being redirected by Australia Post!!! And, in that time had tried to change my address details at one of their shops, yet they have limited staff to suit the demands of the customer so the line was long and wasn't moving in a hurry. And when i tried to contact them by phone i waited for over 30 mins in my otherwise precious time and couldn't hold on any longer...my baby was hungry!!!

In essence, I paid them $95.00 so I am in credit slightly. All i know is that you do not treat a valued customer who pays her bills on time in the demeanor that they did...and I can assure you that the credit for that phone will not be utilised because i will be taking my business else where and when my contract runs out for my iphone they can stick that service where the sun doesn't shine.

Like everyone else my bill has been over my cap because I have to make more calls because off bad reception. Trying to talk to clients and your mobil just drops out then it cost me more money to call back, not offering the service that I am paying and NOT being able to use my mobil whenever I want to, very frustrating.............and having to ring back due to poor reception.....

After moving to Morning, I found I had constant dropouts and no 3G internet. After over 5 hours of calls and being on hold, I finally got through to the network people who said they would do a test of the area and get back to me in 3-5 days. No contact after 7. Contacted them, they said there was no fault. I asked to have my contract cancelled, they said that was not possible as the network tests said there was no problem. I was transferred to the retention department, who also said they couldn't cancel the contract, but they would cut my bill in half for the next 6 months???? If there is no known problem on Vodafone's side, why would they give me 1/2 price access for 6 months and ask me to test 3G during that time. I currently have an Iphone 3GS which only works on 2G? Wouldn't this mean that Vodafone is not living up to their side of the Contract?

well, for starters i have no reception. Any where i go. Which makes me very angry. Also some of the vodafone stores have very bad customer service. One manager at a store told me she would lie to her regional manager and tell her that the device i am returning actually works. And im not kidding. She is always yelling at customers. And her store are racist, they only talk their language to people other wise they treat u with no respect. Also, she said (exact words) "vodafone doesnt really care about prepaid customers". And another thing is that my bill is telling me i have spent $210 over, which i havnt. Gosh!!! Please let me know if u have any of these issues. Take care every one.

I spoke with the cancellation department on 24/1/11 to get released from my plan and was told the only way this could happen is if there were issues with coverage in my area and was transferred to the technical department to arrange a line test and promised a call back on the 28/1/11. Monday 31/1/11 I called and requested a call back due to hold times. They called back 5 mins later and placed me on hold! After 20 more mins of holding decided that is why i requested the call back and hung up. 3/2/11 I called back to find out what was going on and tried and the line dropped out. I called back and spoke to Chantelle who could hear me and it dropped out. I then called back and got richard who later turned out to be rod. He wasn't able to hear me and I requested he called me back. He called me back and i explained what had happened about the line test and asked him to record these on the notes on my file. He then said he would introduce me to someone in the technical department and explain what had happened after 24mins of holding the person in technical had no clue what was happening as no notes were made. I then spoke to the supervisor who told me that the line test had been completed and there were no issues in my area. As a result I asked if he had placed the notes of drop outs and they had no records. She then acknowledged that there were issues with the coverage and that they would not release me from my contract as the systems will be upgraded some where between 14days and 12months! I have requested a copy of the notes on my account and had to be transferred back to customer service who advised it will cost $21 to get them. I said it does not cost $21 to copy past it into and e-mail and send to me. Now 2 hours on hold all they can offer is to raise this with the privacy department who will take 7 days to contact me and verify that this is my account before they can release the notes to me. Very unacceptable! Sorry vodafone after 6 years of loyalty I'm outta here.

3 Feb 2011 08:43:57 PM: Call the TIO, you've done your part band vodafone don't want to be reasonable. If you go to the TIO you will get out of your contract.

4 Feb 2011 07:28:01 AM: There are privacy issues and they are following the guidelines

4 Feb 2011 12:22:59 PM: Vodafone were giving me the same run around too but i got out of my contract, you need to be firm with them, it worked for me.

Poor reception. 1 - 2 bars of 3G when outside and not touching the phone. Make a phone call and it drops out. Use data service to download and it takes forever then fails, I end up having to wait till I get home and my phone links up to wifi for it to complete.

So 4 emails later I was advised that for phone calls I need to switch my mobile to 2G and when I want to use data switch my phone to 3G, then switch it back to 2G when done.

The coverage map shows that I am covered by their service - but looking at my reception I'm barely receiving reception at all. I was told by their customer service person that they are doing nextwork upgrades in my area - the nearest upgrade is 10km away.

All contact now with vodafone is promises that someone will contact me later... worst service ever.

what more can i say i cant view my bills online i get them sent to my email but they dont turn up even though i have contacted vf many times and confirmed the email address they have on system. I get txt messages a long time after they were sent and my phone constantly tells me its sending mms but i never sent mms - Lara just gives me the shit - coverage has been crap for about 1 month now and my local store has terrible staff who dont give stuff

15186 Someone from QLD thinks vodafone is very very much at 3 Feb 2011 06:56:52 PM

Been double charged for top up that was put through twice on my bank card (but only once the amount of time credits allocated - strange how it's never the other way round?). Tried to call them to rectify more than a week ago. Had a rude guy on the line whom I couldn't understand, and after a 25 minute painful process where he clearly kept reminding me the mistake must certainly be my fault, my issue could not be resolved as "the line dropped". Tried again today after I got over my lack of will to call them... and waited 55.57 min with the little music on speakerphone cause "they are flat out..." (...should I now care that there isn't enough staff at busiest times???). At 55.58, they just cut me out... must have an automatic trigger to ensure ridiculously long waiting times are not recorded.

We have Vodafone wireless internet (well we thought we did), but we almost always have trouble getting a connection. The service is off sometimes for days & when it is working it just drops out. We are told that we may not be in a good coverage area, yet when we were with the 3 network & couldn't get coverage we were told that we would have no problem getting coverage for our area from Vodafone. We therefore changed servers only to find that we now have a much more inferior service. If we get the internet at all it is slow, painfully slow, or drops out completely, or we just cannot connect. I have been with Vodafone for 2 months & in that time I have been back to their stores or called them (sorry, called their number without actually making contact with a real person) about 6 times. Always the store staff tell us to call the phone number as they can't help. It appears that no one can help but they are completely at ease taking our money each month without doing anything about fixing very obvious problems. I don't understand why the consumer advocacy groups don't call for Vodafone to be prevented from selling their service (or lack thereof) until they can rectifiy the problems. Because what they are currently doing must surely be considered "False Advertising". They are clearly unable to provide customers with the service they are falsley taking money for.

i have 5 business phones, all drop out. i couldnt take any more when i was in Melbourne CBD and made 6 phone calls to continue a conversation with a client. i submitted a report, i was told it would investigate the problem. i then receive a voicemail message 3 weeks later advising vodafone has fixed my problem. er ah i dont think so. i can only assume if they fixed my problem they would have fixed the problems for my 4 other phones including mine. fail!

15183 Someone from NSW thinks vodafone is so over it at 3 Feb 2011 06:23:16 PM

Ive been a customer for over 10 years and have just calculated that i have spent in total over $50,000 with Vodafail. My most recent bill was $1200 as they make a packet from my on global roaming charges - atleast that is what i thought until i realised its all the recalls i do from the signal dropping out. The coverage is absolutely woeful and is getting worse. The customer service people seem to be in denial but yet friends who have Optus or Telstra have full coverage in areas where I have none - almost anywhere on the pittwater, atlease 3 spots between the upper north shore and north sydney, in the southern highlands etc etc. Vodafone - you have done nothing to reward my loyalty and your inadequate network is causing me and everyone I speak to frustration. Time for a change...........

Ok just posted b4, then finally got through to vodafone..this is how it went
Hello this is Keten, please what is your number...etc (time 6.04pm) after being on hold and asking to be called back (17minutes later)asked what is your problem, no network since 5.30 yesterday..neither has my son, who has a phone for safety walking from his school to my work..and im really angry.As this has happen more than is acceptable..What is my mobile number...where do i live Goldcoast, where, Goldcoast, can't find it, ok try Surfers Paradise, wait...what is suburb..told him...what is street...told him (time 6.12pm) still trying to find place...waiting waiting, comes back and says don't know why you have no network...on hold again...comes back says take battery out of phone wait 1 minute...turn back on...do this and finally coverage back...I ask why did this happen again...VodaFone has been updating and refreshing their network, and it freezes, so this what happens. (sorry about that)...
Well then I would like a credit for being witout service for 24hrs,yet I will still get charged. Ok can give me a credit to my account for $10. right I have that....um problem trying to do that put on hold(6.23pm) wait 6.28pm um having problem crediting your account...put on hold...comes back (6.35) ok have credit account, ok well my sons phone is doing what mine is no coverage etc...take battery out...do the whole thing...I get it going, right I would like to be credited for his account please...yes i have done this. no you dont have his number...i havent told you...yes I gave you credit $10, $5 for each account but put on my account...NO thats not what i wanted...$10 on mine and $10 on his. NO CHANCE!!!! and so i said well will this happen again...apparently so but was told..i know what to do NOW!!! MMMM gotta love vodafone SERVICE. Oh and apparently I was on hold so long 'cos his computer froze trying to credit my account!!!!!

After only being on a contract for less than 5 months, my phone suddenly have problems charging. As I am paying for insurance as well I expected a better solution to this. Instead I was told that it would take about a week to get my phone fixed and that they would give me a loan phone. the loan phone they wanted to give me is nothing compared to my phone, very ordinary (might as well get a cheapie phone). The reason I went on a contract in the first place was to get the extras with the phone ie internet, maps and such. They should either give me a similar loan phone or give me a new phone all together. It's not fair and wrong to charge people for services that they are not getting. Get your act together Vodafone. A warranty is a warranty. If the product you are selling is broken you should replace it right away or give better service to get it fixed. Instead I have to go to two Vodafone stores who are of no help. Shame on you Vodafone.

Hi I am on the GoldCoast (Carrara 4211) and i have had no coverage for the last 24 hours and neither has my children whom are also on Vodafone!!!! I am in credit for my bill and so are my children...I pay for a service I dont get, I get "NOt registered on network"???? when I try making a call and have not received calls or messages!!! so what does not registered mean, what does that mean!!!! Was on the network up until last night as was my son!!! whom has to walk to my work after school and relies on the phone for security and safety. EXTREMELY UNHAPPY. at continual outage I put up with YET get charged regardless.

3 Feb 2011 05:09:44 PM: Vodafail is limping and hobling trying to pretend everything is ok.
Lodge a complaint with tio, get out of contracts, or if on pre paid bailout sooner rather than later

My history with Vodafone goes back when it started sponsoring Ferrari and Michael Shumacher some years ago and when I noticed their Simcard changed its colour from obscure green/orange to bright red. I have been their loyal customer. I even convinced my wife to go on the same contract with me. Our 2 year iPhone 3GS contracts with Vodafone are to expire in September 2011. I had always thought frequent dropouts and terrible 3G data speed were common in Australia. Didn't know the problem until I read that SMH/The Age article in December 2010. A huge letdown. Werribee, VIC

I see there have been other poor suckers who have had similar problems. How is it that in our over governed & over legislated country Vodafail can get away with mass advertising products they cannot possibly supply & take customers' funds based on contracts they clearly cannot comply with? Why aren't our brave police guardians of law & order arresting these criminals for fraud?

7 Feb 2011 10:39:47 PM: I've had the dodgy invoice as well. Don't worry though, I found out that 40 Mount St North Sydney is the Head Office. (Shared building with Coca Cola).

8 Feb 2011 08:36:57 PM: Well they did it!!! the Shitheads sent me an invoice for a service that they agreed to rescind. I sent their crummy junk disc & USB modem back & they still are sending me bills! Where is the nearest vigalante posse I can join to lynch these outlaws!

17 Feb 2011 08:28:05 AM: HOPEFULLY this the end to the saga. Thanks to the advice on this site I registered a complaint with the TIO & 10 days later received a call from a Vodafone lady. Nice polite woman with good sense of humour, actually told me that they were trained to cop abuse from customers & needed a thick skin to do the job. Asked her if she was aware of this site & she said they were.

Absolutely refused to send me any documentation that Vodafail would not be billing me again or that they had canceled my deal with them. Just kept telling me that she had checked all the possible departments of the company & all of them showed I was no longer a customer & that my credit card details had been erased.

Of course I should believe all this right? Who would doubt the verbal assurance of a Vodafone employee? Finally she agreed the best she could do would be to send me a text to say they no longer would be charging me!

It only took one 5 minute phone call for these people to get their hooks into me to bleed my credit card dry for a non-existent "service" & then 5 weeks of phone calls, hanging in queues & a complaint to the TIO to cancel the agreement.

I will wait & see if this is really the end of the saga. Not that I don't trust them!

9 Aug 2011 10:45:13 AM: Do you have any direct contacts for VHA in Ausralia
I have been stitched up by one of thier filthy resellers
My Ulimited $45 plan costs me $700 plus a month ??
Thier response by email is a pack of lies from the reseller
and blatant admissions proving my complaint
Saying I hope this disolves your issues , Absolute nonsence !!
Does anyone have a direct contact for some people in VODAPHONE in Australia who has any sence of customer service and responsibility.
my email is lubbs@bigpond.com I have nothing to hide

After my first experience with poor coverage by the Vodafone claimed network, I tested the coverage further by travelling through Morley, Beechboro and Ballajura attempting to make phone calls at various locations. In 10 out of 12 attempts the phone did not have any reception! When it did have reception it was near major shopping centres........obviously they have a tower at these locations or the signal bounces off the large glass windows at these shopping centres (Ha ha). Once I completed this test I sent an email to Vodafone advising of the poor coverage and my intent to retunr the phone and have the contract terminated. In response they sent me a generic email providing information about the 2G Network and their areas of cliamed network coverage, they didn't go anywhere near responding to my request regarding the contract. VODACRAP!!

4 Feb 2011 02:15:43 AM: Yeah I have given up. Your story mirrors mine! I finally received a reply to my emailed complaint and their generic response to all this was - get ready : please forward your query or complaint (there's the proof of generic - definitely not a query!) to network.feedback@vodafone.com.au. Now call me old fashioned - But shouldn't the vodafone staff pass this on for me internally? Is that not how help desks are run?All they had to do was click forward to. Insane

I have been on hold for TWO AND A HALF HOURS after telling Lara that I wanted to speak to someone about a billing inquiry. I originally just wanted to have my last 2 bills wiped because of crappy service (calls dropping out, voicemails and texts coming late or not at all, cruddy internet reception and 'no service' in areas like Manuka, Civic, Kingston and in Sydney). How do i get to place my number on the 'call back' list because this is just ridiculous! I'm now at the point of just wanting to cancel my contract on iphone although I have about a year to go, however am worried I won't be able to port my number as I am waiting to hear back about job interviews.

Can someone direct me as to how I get vodafail to call me back, or should i just call again and say i want to talk to someone in complaints? Eeep!

Having been with a rival network for years, I was lured to Vodafone with a great deal. First couple of weeks, phone was fine, and for past three months or so I cannot make one phone call without it dropping out, browser and sending emails only works when it wants to, texts work when they want to. Unfair when we are all having to fork out our hard working money, let's hope no-one has to use their phone in an emergency.

I migrated from 3 because I did not get 3G reception at home - migraration from 3 to vodafone was free and the 3 upgrade rep said I will have 'excellent reception' in the area (I live just 2km from Brisbane CBD) well guess she did not know her company's mess that well, because as of today I am using vodafone and I am still not getting 3G signal at home.. (i get disconnected every 10 min or so - at least edge mode works better tho) live in Highgate Hill (4101)

Last night all data was down on my entire journey home from work - from 5pm in the city, to 6:30pm at Logan. So it wasn't just one area, but multiple over a long period of time. It was then down again 8pm-8:30pm in Tingalpa.

In my line of work, I need to make on average about 100 calls a day to local small businesses: of which I personally know almost all of the owners and contacts. How embarrassing for me then, when scheduled phone calls are over two to three hours late because i need to dial a number over 20 times in order to be connected, only then to have the call drop out. How can I as a business-man earn an income, when that income is dependent on something as simple as network reception. Vodafone: YOU FAIL!

I finally had success with breaking both mine and my partners contracts after 3 months of complaining around 3 times a week. They ended up running a coverage test in my area and it appears we are in a low service area (clearly) and we were able to get our plans cancelled, with no charge provided the phones are returned. I think I had called around 40 times and my partner maybe 10 times, sent around 20 emails and was on hold for hours and hours but with some persistence I managed to sort it out. I find the cancellation team were totally useless and the tech support were much more helpful. Even once I managaed to get my contract cancelled they did not want to cancel my partners since the coverage test was done on my account however we live at the same address! After 4 calls in the past 12 hours I got it sorted, FINALLY!. The main thing is, don't give up! Just keep calling and calling. Postcocde is 6167 which is a low service area as advised from Vodafone. Offered me 6 months half price contract to stay also.... I declined! Telstra here we come =) Goodluck!

3 Feb 2011 11:15:33 AM: This is great news for you - really glad you finally got it sorted. Your comment "The main thing is, don't give up!" is uplifting and encouraging, but really... it's 2011! Even the banks have (mostly) re-learned the art of customer service and the importance of keeping customers happy. Why should we need to keep trying and trying to get a fair deal? Should it really be this hard??

4 Feb 2011 08:40:30 AM: No it shouldn't and really their customer service was a whole other lot of complaints I had. However, they make it difficult to avoid people trying. They don't want to lose more customers so they make the process so long winded and frustrating so people give up. I doubt their will be much improvement on the customer service side of things any time soon so I would rather be persistant now so I can get out as soon as I can. There is no secret Vodafone lacks customer service skills but the amount of problems they have at the moment suggests actually getting their service to work at all is the priority =) Once (if?) they have that sorted they may move to tackling their customer service issues. This is why I suggest not giving up because your just going to be stuck with them.

i loved the visual voicemail, and the billing was ok, i also loved their lara , and the fact that you didnt have to hold for an operator, rather they would call back , !!! really clever, BUT in the past 6 weeks the network went to sh1t !

if only they invested in their network as much as their clever call centre software, people wouldnt have to call!!

Have more than one connection on my account. Had a password to gain entry to my section of the account. Now they require a PIN. Don't remember the PIN (from 10 yrs back - I have difficulty remembering from 5 mins ago!) Called support. Was told that it was due to the outage today. However, this situation has been ongoing for 2 months! Then was told to call 121 to get my account balance! So even that info was not right. The 1521 service is not available today which I can understand but wonder how long they will use the excuse of the cyclone effects! So frustrated. I don't have the option of cancelling my account, as I have overseas banking links on that number.

3 Feb 2011 03:13:01 PM: i think they are still using the floods excuse lol. the cyclone will last them a few months of excuses

I have been unable to get my account balance or usage details from the Vodafone website for the last 2 days. I have tried numerous times at different times of the day, from several different PCs. They can't seem to do anything right. I have experienced bad reception, non functional website, bad customer service, delayed SMS, people unable to leave a voicemail message for me yesterday. I'm changing to Optus as soon as my contract is up, which is very soon fortunately.

15155 Someone from NSW thinks vodafone is VERY VERY VERY at 3 Feb 2011 09:10:45 AM

They did an unauthorised direct debit on my account for $226 and sent my account into overdraft and left me with no money to even buy my lunch or get home today. Said it will take a week to refund the payment. All the other bills I have due now will also not be paid, awesome for my credit history!!!!!

Getting 3G data consistently to apps on my iPhone is very hit-and-miss; some days apps (such as TramTracker here in Victoria) get data on trams immediately - other times I get NOTHING and just a message that an "Internet Connection cannot be established". I'm getting 4-5 bars of Signal and the phone says I am connected to the "3G" network - but no data comes through. Every time you ring Vodafone, you just get told to "reset the Network Settings", which hasn't made a blind bit of difference. What is going on here? Can their network just not cope with the data load? Why is it so patchy? Bloody annoying ... of course, its always when I need it to work that it doesn't!!

I get 500Mb data a month on my plan plus a bonus 1Gb for the first 24 months - there's no point in giving me the bonus Gig, as I have yet to manage to use 500Mb because of how patchy the data feed is! UGH!!!

4 Feb 2011 05:09:25 PM: I'm on the same boat as you. I get the 'Internet connection cannot established' more than the signal 'E' or 'o'. Oh! I forgot there is also '3G' but that hardly stay on longer than 1 minutes.

I recently migrated to Vodafone (which I should not have but too late).
I was connected with 3 and migrated to Vodafone 3 days prior to the end of my billing cycle. Now Vodafone is billing me for that 3 days of use when 3 charged me full for the said billing cycle. Vodafone CSR says, they don't care about 3 customers and its billing. And I thought they own 3 and should be responsible for this whole migration process.

During the migration process, the Vodafone guy said it will be seamless, it will be just a transfer of contract! AHA again.... Total lie to customers. Shouldn't they be liable with their statements. It was an $20 extra charges for me. Now if they do this for all 3 customer migrated customers, imagine how much extra money they are getting considering that they own 3 anyway and is also charging on that side. ACCC should look at this.

15152 Someone from SA thinks vodafone is NO Service in CBD - Again at 3 Feb 2011 07:54:47 AM

There is "NO SERVICE" in Adelaide CBD Again today.
Again Vodafone website states there was an upgrade yesterday, it also states the issue was resolved.
http://vodafone.custhelp.com/app/answers/detail/a_id/3730
I will be calling them again today to ask WTF is going on.

Dear Vodafail.com Moderation Team
Do you know if vodafone monitor your wonderful site and / or do anything about the tens of thousands of complaints you have gathered here??? I'm very curious as although it is a wonderful place to vent, I'm wondering if that is all it is as I'm seeing no change in service (actually, it's getting continually worse so I guess that is a change). Also, is there a service provided your recommend over vodafone as I've had poor service from optus (and virgin who use their lines) and we all know of the terrible reputation telstra has. I have less than 6 months before my contract finishes and I can tell vodafone where to shove their service (well, if I could actually reach them in under 2 hours that is...) - and yes, I am counting the days until that wonderful moment arrives!!! thanks for the site - and keeping my blood pressure down...

3 Feb 2011 08:00:03 AM: Hi,

Thanks for your comment. An internal vodafone document published by the Herald ( http://images.smh.com.au/file/2011/01/21/2144076/vodafoneqa.pdf ) states that Vodafone is reading the comments on this website. Additionally I created this website to inform people of the ways in which they could complain and publicly display data on reception and on-hold times.

This website shows the extent and reach of the problems that are affecting Vodafone and I do think it has prompted them to take some actions. However it is unlikely that the network issues people are experiencing will be fixed quickly. Vodafone has now listed some of the areas in which they are upgrading the towers but I encourage everyone to contact them if they are having problems and then contact the TIO if they can't come up with a good resolution for you. The best resolution for me was just to get out of my contract and move to another provider.

The complaints and data on this website was also compiled into a report that was formally submitted to the ACCC and the ACMA. You can view the report by clicking on the large banner at the top of this page. In short myself or anyone else at vodafail can't fix the problems, we are just trying to make everyone aware of the issues.

This website and I does not recommend any mobile carrier (in the interest of fairness). All of the alternative carriers I know of are listed on the 'alternatives' page. All the best.

Adam

Vodafail.com Moderation Team

3 Feb 2011 07:02:04 PM: Thanks Adam - much appreciated. am thinking of starting a petition on here to have you instated as vodafone's customer service director - they could use someone like you!!! :)

3 Feb 2011 07:31:07 PM: Thanks @09:02:04 PM, that's very flattering although I have no intention of ever working there :)

I am so sick and freaking tired of the time it takes for calls to be connected, voicemails to come through and data to download I could SCREAM!!!! a month ago things were average. but since then my husband & I have both noticed a sharp decline in all of the above. at times, I'm tempted to throw my phone against the wall in frustration. I have 6 more months with the incompetant company - and am counting the days until I can tell them where they can shove their poor coverage & service. problem is, is anyone any better??? I've had poor experience with optus (and virgin who use their lines from my understanding) and we all know of telstra's terrible reputation. where does that leave us??? it's down right apalling that australia has such shocking service. I had better coverage & service for a fraction of the price when I lived in indonesia - and they're a 'third world country'!!!! Vodafone - you should be rightfully ashamed of yourselves & my sincere hope it people leave you en masse seeing you are aware of these problems and are doing NOTHING about it yet still signing up more & more poor bastard with false promise. shame, shame, shame...

3 Feb 2011 11:49:12 AM: Complain to TIO, I had 6 months to go on my contract as well. Vodafone released me without any fees one day after they got my TIO complaint referred to them. Good luck.

I have been with Vodafone for years and used to tell everyone how good they were. But I have noticed lately bills are wrong, and the coverage is shocking. I have other family members on Vodafone and we are all experiencing the same problems. Connection errors, no coverage. I live in the same place, visit the same places yet now I get no coverage. I don't know whether it is because of the merger with 3 (they have always been bad) but its a big coincidence if its not......my contract is up for renewal in 2mths and I highly doubt I will renew with Vodafone unless they make some serious changes.

6 Feb 2011 04:50:04 PM: 3 is not bad. In fact before the merger they were awesome. No long waiting on customer support, usually 4 or 5 bars of signal strength... after the merger 1 or 2 bars if I am lucky. I also never had to deal with a stupid lara robot voice before (that's a Vodafone system not 3) so I think it's the other way round. Also my calls to support were usually answered in about 5 - 10 minutes tops, now its about that in hours length!!!

I have really bad reception, Internet is slow, and the worst problem is im scared that people cant get through to my phone. I've had my mother tell me that she keeps calling and it just tells her that the service is unavailable, and my best friend had the same thing when she tried to contact me, we did a test and i stood next to her and she dialled my number and it said the same thing, cannot get through as unavailable, while i'm standing right next to her, what the hell!!! I just started this contract, do you think i can get out of it?!

15144 Someone from WA thinks vodafone is so very fail at 2 Feb 2011 11:26:37 PM

They overcharged me $200 on my bill, I spent 1 hour on hold, before I finally got to talk to someone. After another 30 minutes on and off of hold it was sorted, but I worry about what would've happened if I hadn't called.

Also my partner, my best friend and I, all with vodafone, have had reception drop out on us constantly. I live in Fremantle, a largely populated area, yet they still cannot manage reception issues. I was warned not to re-new my contract with vodafone because of their horrible reception. I am coming close to breaking point, hours spent on hold simply organising to re-new my contract, constant reception drop outs and the slowest 3g internet ever experienced. Please Vodafone, fix this so I don't have to wait on hold for talking to Lara for another 60 minutes before getting disconnected.

5 Feb 2011 08:09:59 PM: I feel sorry for the call centre staff, having all their callers pre-angered or further inflamed by the long waits and Lara.

I'm just curious how to proceed and wanted some advice.
I've tried to contact VF twice re drop outs and no service (with documented evidence). I have asked to be freed from my contract without penalty (only 4 months to go) and keep my phone. Didn't get a reply within the 5 days so rang them. On hold for 40+ minutes trying to follow up only to be told that he couldn't access my complaints and would get someone to ring me back within 24-48 hours.

I didn't get a call and ended up ringing Telstra and organising to port my number. While waiting for the new phone to arrive I logged a complaint with the TIO.

Telstra phone arrived today but I'm not sure whether to activate the port yet or whether to wait out the TIO investigation first. I don't want to get stung on a technicality for jumping the gun before I got "permission"...

Telstra says I have 10 working days to activate. Should I wait?

Thanks in advance.

4 Feb 2011 01:33:27 PM: Apologies for the late reply.

Vodafone have 10 business days to respond to the TIO, I note that they (Vodafone) appear to be leaving it to the late working day just recently.

Is it worth asking Telstra for an extension? I feel confident that as they want your business they will comply.

I know what you mean about jumping the gun to get permission, but it is the only advise I can offer.

Has anyone else got anything to offer?

Let us know what you decide and how you get on!

Vodafail.com Moderation Team

8 Feb 2011 01:41:40 PM: thanks.

Still waiting to hear from VF. I rang Telstra and they said not to panic as they can't port my number until I give them my VF account number. So she said to let it play out and ring them back as soon as I hear and they'll sort it out from there.

10 Feb 2011 11:59:58 AM: Got the text today. Free and clear, can keep handset and no unlock fee to unlock it. Now with Telstra and very happy.

15142 Someone from SA thinks vodafone is Same amount of fail as every other network at 2 Feb 2011 10:39:31 PM

I was originally on Vodafone and had the usual issues with poor coverage, slow internet speeds, poor Call Centre service. I then jumped over to Telstra and received horrible customer service and massive billing errors. I am now with Optus and whilst things were great at first, I am now getting coverage issues and have been overcharged AGAIN! Store staff at Vodafone and Optus were great, but issues like these have become predictable and almost expected with all providers.

I'm reasonable and understand things don't always go to plan. I treat staff with respect and don't vent my frustrations in public. But in all honesty Telecommunications Australia wide need a reality check! Telstra sure as hell is not the answer! Good coverage yes, but pay through the arse and get treated like dirt!

17 Feb 2011 09:51:38 AM: I agree, Telstra's customer service also has similar problems, you just pay more.
On Optus BYO month to month now: Bought nifty little modem-router from them for $129 and took five tries with store staff to get a satisfactory arrangement. For now, no problems. Best part is NO CONTRACT.

17 Feb 2011 09:52:03 AM: I agree, Telstra's customer service also has similar problems, you just pay more.
On Optus BYO month to month now: Bought nifty little modem-router from them for $129 and took five tries with store staff to get a satisfactory arrangement. For now, no problems. Best part is NO CONTRACT.

Last week I could not make a single call to anyone. I constantly had "searching" on my phone. I had enough so I rang Vodafone on their head office number (94157999) and explained my dilemma. After arguing my point for almost an hour they agreed to reduce my plan from $79 to $65 and to give me free service for 3 months. I was told that it would take between 1 and 3 months to fix their service. If they havent fixed it by 3 months I will be cancelling my contract and returning my phone.
To all you disgruntled people, call head office and argue as I did.
Thanx for nothing vodafone.

I've been a vodaphone customer for four months and have had nothing but problems with my service.
At first it was mostly drop out's or stuttery conversation when I was on a call. Then it was not being able to access the internet to use my gps which was annoying to say the least. I also found I was unable to send picture messages with any consistency, but I soldered on figuring it was just a glitch and would be fixed.
Then I started to get the prerecorded message ...To access your voice mail press Blah blah whenever I used my phone to ring someone and they failed to pick up, even when that person was standing right next to me and their phone was on.
When my partner complained that I wasn't answering my phone, even though it was right next to me (it never even registered the call) I decided I'd had enough so I rang and complained.
They had me do a manual reset which I thought had fixed the voicemail recording problem ( I don't even have voicemail) and told me they would investigate my coverage complaints and I left it at that.
Then last night (a week after my complaint)things got even worse.
I have been unable to ring my teenage children s phone as it tells me I have no network service or just goes straight to the message (if it does ring) that to access voicemail press blah blah or it doesn't ring at all and tells me the person I'm calling can't be reached, again even when the person I'm calling it standing right next to me.
So I rang them, only to be told that they had not loaded a ticket (their term) at my last complaint and that they would do it now but it would take five days to check. They then, after getting me to reload my network and it saying I had no service, checked and claimed that I was not in one of the sparse coverage areas that have been having "difficulties" and that their service would soon improve. I was not impressed and asked that they cancel my contract as I and my daughter have health issues and I need my mobile to be working.
So they tried to get me to pay out the contract of over a thousand dollars, I was furious and told them so, they then agreed to let me out of the contract but demanded my handset back and since I've paid four months worth of their cap for a service that has been erratic at it's best I declined.
Next offer was that I could keep the hand set but at a price I found more than unreasonable considering the trouble they have put me through. not far off what they tried to get me for with the contract.
I have decided to take this further and I'm urging anyone else out there that is having these problems to do the same.
Ps the other thing that really bugs me is, if it's a capped service that they are advertising at a set price, why the hell have I been getting an additional six dollars charged in gst on top of it?
Makes you wish you had shares hey!

After getting no where with 'customer service' I logged a fault 2 weeks ago and was advised that I would receive a call back within 5 days. It took me almost one hour to get through to a rep and I was continually transferred between departments. To my surprise, I received an sms to advise my issue was being investigated. Guess what? I never received a call back! So I attempted to isolate the issue and correct myself!

My Blackberry Torch continually drops out and doesn't receive sms, notifications and emails! Being an experienced BB user, I wiped the handset and located a newer Voda AU firmware. This reduced the amount of crashes, but did not fix the network and data connectivity issues.

I called Voda last night and got through after 1.5 hours... and the IVR has to be the most annoying ever! The consultant advised that my issue was 'closed' as no issues with network identified. I was offered 2 months credit as a gesture of good will. NO apology or explanation as to why no call back was performed... Nor was I advised if and when the issue would be corrected... great customer service - no acceptance of liability and no resolution in sight!

I had to listen to all the generic 'trouble shooting' which I quickly put an end too by advising I am not a simpleton and performed the necessary steps to isolate the issue. I have 2 other Blackberries on alternate networks and they work fine... even my 3 USIM works in Voda's Torch!

My call with Voda ended with the consultant indirectly advising that if issues continue that steps could be taken to break the contract due to Voda' inadequate service!

Should I contact the TIO to have the contract voided as Voda clearly cannot honour their contractual obligation? I work in dispute resolution and know that it would be deemed fair and reasonable to make such a request.

2 Feb 2011 09:52:09 PM: It sounds like what Vodafone was offering to you doesn't solve your problems. If you want to get out of your contract immediately and Vodafone refuses to do that then it's definitely time to call the TIO. Contact them immediately as they will give Vodafone up to 10 days to contact you once you file a complaint.

2 years contract for $79 per month. Was ok at the time as it was pretty reasonable. I have had dropped calls, slow internet (compared to optus), and rubbish coverage at the best of times. If your service is so crappp, please charge accordingly......stop trying to be up their with the best without proper foundations. Charging Hilton rates and providing Soweto service!

11 Feb 2011 02:53:27 PM: I think unlimited calls for $45 is pretty reasonable and that's their current plan...

I have no landline so rely on my mobile for calls at home - it constantly drops out and always cuts out. I only get one bar of signal if i'm lucky.
I can never get through to customer service as i get put on hold for an hour then they have the nerve to hang up on me!
Slow internet on my android phone and at times its like dialup on my laptop.

I have spent MANY hours in the past month trying to get an answer about my issue of NO SERVICE on my vodafone iphone since relocating. I was given a 100% guarantee that I would have full service in my new home so I renewed my contract in June 2010. When I arrived here I had one bar or none but persevered, thinking once I move again into our newly built home I should be right as I had given them my exact address and they assured me I would have full coverage. When I moved in here in Dec 2010, I ended up having NO SERVICE 24/7. Jan 2011, I decided enough was enough and after reading all the stories on here and reading through the class action advice . I made the first call and was on hold for an hour. I left a msg for them to call me back..they called me back and I didn't speak to anyone til I came off hold after another hour, and THEY HAD CALLED ME! After approx 8-10 hours during the last month of being handballed to one call centre person to another, I finally demanded to speak to the retention manager tonight where he told me that he did not believe I had no service and they would not help me in anyway. If I wanted out I'd have to pay $1200 in early exit fees.Needless to say, I was livid. I asked how a call centre staff member could deem me a "liar" about my service accessibility from a call centre in India. After an hour of being told that they could do nothing for me (they suggested I try 3 I said what do you think I am, stupid...Vodafone OWN 3 as well) the "retention manager" decided that in good faith they'd waiver the cancellation fee but I'd have to pay $245 for my handset.

I am soooo angry and frustrated and feel totally ripped off. Can anyone else advise from their own experience if I should accept the offer and just pay the $245 and be done with it, or keep up the frustrating effort of calling the customer service centre and get out of contract with no penalty at all. I have lodged a complaint with the Ombudsmen .If you have had a similiar experience and have some advice for me could you email me at (Personal Details removed)

2 Feb 2011 07:57:28 PM: Not everyone, I changed to Telstra 3 weeks ago and the closest I have come to any interuption to service was driving through mosman today and for about 5 seconds there was a temporary dropout.
5 seconds in 3 weeks, I can live with that, compared to daily with vodacrap!

2 Feb 2011 08:35:57 PM: i think u misread the op :) he said he is always experiencing YOUR network difficulties. as in vodafone :)

im having continuous dropouts, worst customer service, data is that low its gone past the point of ridiculous, im completely over it all. even recieved other peoples bills in the mail, vodafone completely sucks, pull your fingers out vodafone, or change your dam name to vodasucks!!!

2 Feb 2011 09:28:45 PM: you think Vfail would have acted on alot of these complaints by now....I am going to optus even if I have to pay twice!

i have had ongoing signal / network issues for the past 7 months, issues include.
Loss of signal / No Signal
No 3G reception
Dead air on calls
having to make many attempts to make a call
Not receiving SMS messages til hours / days after they are sent (there were 2 separate issues where messages were received 3 days after they were sent)
Data issues
Web pages failing to load
(Can only use data / Web on WIFI at home)

i called Vodafone this evening, waited on hold for 56 minutes (after getting through all the prompts)
after this time the call then cut out, i called back straight away followed the same prompts only to be told the department i was trying to contact was now closed.

I'm in Nsw with a best friend in Townsville that I'm trying to keep in contact with since 4.23pm to 7.53pm today I've taken 15 screenshots at various times of my iphone 3gs on searching when I rang on another phone they told me it's because of her reception her end WHAT she's sending other ppl sms and on facebook on her phone !!!!

15129 Someone from WA thinks vodafone is Had me listed as bad credit for over 18 months at 2 Feb 2011 05:24:33 PM

I racked up a bill of nearly $4000 by using my phone to surf the net over 6 months. I was paying the bill off at $150 a week when they barred my phone, so I went prepaid and continued to pay the debt off. The last payment was made on the 21/04/2009 and Vodf@#kwits confirmed that the debt had been paid. I then had to fight them for 2 months to get a refund on an overpayment that I had made and only got it when I threatened to send them a bell for my wasted time of $1500 as while was talking to them, my truck was off the road. I got the refund in June.
Yesterday I applied for a car loan and was told that I was not able to get it as I still had an unpaid bill with Vodaf@#kwits on my credit report. I then called them up and asked what was going on and they said I still owed them $27.41. And that was after 30 minutes of getting the run around from them. I told the indian twat that it had been paid in full over 18 months ago and he kept telling me I owed them money. It was only after I told him I had written confirmation that I had paid it out that he dropped the extra charges. He then hung up on me. This morning I called the debt collector and they confirmed that the debt had been paid out. They couldn't have been more helpful. Vodaf@#kwits on the other hand, after 45 minutes and being hung up on twice, accepted that they were in the wrong and agreed to send out a letter of confirmation as well as an email copy. I will see if they honor their commitment to change the default on my credit report, but if they don't, the TIO will be called.

15128 Someone from NSW thinks vodafone is As big a fail as the cyclone coming at 2 Feb 2011 05:21:37 PM

guess what everyone. i got a text and email today saying they will let me out of my contract HOORAY. what a grand day! After 2 weeks of them ringing me when im at frigging work everyday. why do they ring during work hours for fucks sake. they could at least ask u what days u have off or what times so they can ring when u will actually answer.
Although it has no info whatsover on how i go about this!!! idiots!
Has anyone got this text/email?
What do i have to do to get out of it?
just go to another telco and port my number?
or do i have to actually do something more with vodafail

2 Feb 2011 05:26:13 PM: When in doubt, port it out ;)

If you have it in writing (or sms text), port away :)

Congratulations.

2 Feb 2011 05:37:18 PM: sweet.
just didnt know if i ported out they would send me bills still and be like u should of done this and this. the email was just as useless as the text.
its taken me literally about 3 months of contacting them over and over again through emails, calls, going in store, facebook page. everything. useless the lot of them!!!

2 Feb 2011 06:42:14 PM: What about the phone???

If you have not purchased it (or the phone has been reduced in price or given to you) you will receive a letter in the post, in the letter are instructions and a return envelope ------------- when you post it back make sure you keep the return receipt in a safe place!!!

Check your Visa/DD for any odd transactions from Vodafone Chatswood at least for a few months afterwards.

Take you, ID, your phone number and account number to the provider of your choice and presto.......get another provider!!

Some caution with porting I have been told it can take between 3 hrs to 5 working days to get done (seems excessive but I am only the messenger!!!).

2 Feb 2011 08:40:04 PM: yeah thats another thing i added to my email. i was like um what do i do? do you want the phone back? do i have to ring you....
i dunno why they couldnt add this info when they emailed me. they left a voicemail, text and email and not one of them included anything useful. they didnt even mention this envelope. i dont even know if they have the right address lol. i cant log into myvodafone to check . heh

Also i will probably go to telstra :) still deciding what phone i want though. ^^ i will still be lurking around this site though, love reading everyones posts about how shit vodafone is

3 Feb 2011 09:34:31 PM: they wrote back today saying i can keep my phone, all i have to do is go to another telco and port my number.
something seems odd that it is so easy...i bet there is a catch.

Vodafail's delayed SMS is intentional to optimise the use of voice which create more revenue. Overseas, SMS/text is almost instantaneous and cost is dirt cheap you can even get "free 100 SMS" with minimal recharge without expiration. With today's technology, SMS which is purely digital should be quicker for digital equipment to transfer than voice. My son sent an SMS message to pick him up from the train station. After waiting for an hour assuming his message was received, he decided to come home by himself. Two hours later, I received the message now 3 hours late. A follow up SMS he sent after half an hour waiting was received next morning. Discouraging customers in using SMS brings more revenue by resorting to voice which is charged at a higher rate.

15126 Someone from NSW thinks vodafone is is a failure and has contacted TIO at 2 Feb 2011 05:16:15 PM

Still on hold after 50 minutes during which I had lodged an online complaint to TIO. Had been calling Vodafone for 3 days in a row but when I do speak to a person, they tell me that it's "the wrong department" and "please hold while I put you through the right department"
Enough is enough - why should I keep spending my money on really bad service?

I have just finished my contract with 3 and want to cancel it already but nobody seems to answer my call. I was waiting for 30 minutes already when my workmate informed me about Vodafail (you see I was overseas for 3 months so wasn't really aware of this happening). Also, i have got another account this time with Vodafone itself which I will be retaining. Got no option cos I am just 6 months into the contract

2 Feb 2011 10:44:20 PM: Unfortunately it seems like 3 has downgraded their Call Centre to prepare for the Vodafone take over. Visit a store and they should be able to call through for you on their Retail Support line (a lot quicker) and you can then cancel it. They'll need your voice recorded cancelling it so you do need to speak to the call centre.

Though if you want to keep your 3 number, you shouldn't cancel the service. Just go to the provider you want to join, and they will cancel your 3 account for you and port the number over.

I live and work in the Perth CBD. In my office I very seldom get any 3G coverage and when I do it is almost unbearably slow. I frequently get dropped calls or 'call attempt failed' when I try to call people.
I think this level of coverage in a CBD is totally unacceptable considering the money I pay each month.
Vodafone's customer service is almost nigh-on impossible to reach. I havent got 45 minutes to throw away on hold waiting to speak to a customer 'service' representative.

I have been a vodafone customer for a long time here in queensland and in new Zealand and my bills are huge every month - my reception in the last month has been in and out like a yoyo.When i need my fone the most it is unreliable ... im in a 24month contract and i want out!!

After waiting 30mins on hold to change credit card details (for bill payments) I gave up and drove to the nearest vodafone shop. I handed over my card and was told the new details had been updated and all was good for my next bill to be paid with that card. Now I am being harassed for an unpaid bill.

Over the last 3 months I have regularly received visual voicemail up to two days after the voicemail had originally been left. I have attempted to contact vodafone 4 time about this and some basic intermittent , metro adelaide coverage problems with an average hold time of 45 minutes. the longest time spent on hold was over two hours. I am still seeing the issue occur. My phone is mainly used in Mile end and Adelaide's CBD.

2 Feb 2011 10:48:46 PM: Unfortunately it seems like 3 has downgraded their Call Centre to prepare for the Vodafone take over. Visit a store and they should be able to call through for you on their Dealer Support line (a lot quicker). They will likely need to troubleshoot the phone and SIM and if the error still occurs, they should allow you to transfer to 3 at no cost if you would like. 3 Mobile is still an entirely different network (roams with Telstra) and different Call Centre.

I find this service get worst by the minute continueous drop outs
sounds of water in mbl phone phone jams up keeping having to reboot
not to mention having to walk 5 lilometres to get help in stinking hot weather
HOW LONG DO WE HAVE TO PUT UP WITH THIS DOES IT MEAN FOR US LOYAL CUSTOMERS TO GO TO A NETWORK THAT WORKS cmon VODAFONE more $$$$$$ in the towers not the execs fat wallet

I can't get reception in my home, my sister's place or a hospital that I regularly stay at (I have a medical condition). This has caused so much stress, they are all in highly populated areas, ie, West Pennant Hills, Paraamatta and Vodafone tell me that they don't have any network issues in these areas.

I've been trying to resolve this for the last 6 weeks to no avail. The problem however has been going on for ages but until there was all the stiff in the media about it being the Vodafone networks fault I thought it was just the way all networks were! I'm paying $88 a month for a service I often can't use.

15111 Someone from SA thinks vodafone is No Service in ADELAIDE CBD at 2 Feb 2011 12:54:07 PM

There is NO Vodafone Service in ADELAIDE CBD today 2nd FEB 2011
Their website states there was a upgrade & some people may have lost service - however the website also states this issue has been resolved today at 10.10AEST.

Well it hasn't, its now 2.17pm AEST & there is still "no service".

I rang them & jumped through all their hoops to raise a issue, only to have them say the "service" is being upgraded could be out of order for a couple of weeks & so they gave me a $40.00 credit.
Keep your $40.00 credit just get the "service" up & running that your contractually obliged too.

I'm looking for a job. I've had several interviews and was wondering why none of them had the decency to call me back. It turns out they have all left messages on my voicemail. I haven't received the messages yet. There were no missed calls either.

15109 Someone from WA thinks vodafone is Lack of service at 2 Feb 2011 12:10:31 PM

I wish I could phone or sms vodafone to complain about the poor quality of the service they offer, but it seems that they don't want us to do that because their network is very often unavailable.. I now regret signing a contract with them..

Vodaphone increasingly getting worse in my area, now have to stand in the middle of the street to make a call when at home, just another thing to add to the list of problems.. Contacted the "Customer Care" service to complain, was on hold for 45 min before I got to speak to somebody, after explaining my problems was told that I have very good service coverage in my area. If this is their idea of good coverage I would hate to see it if it was bad. After further discussions with the person, who was obviously not listening to a word I was saying as I was asked the same series of questions on a number of occasions, I became rather infuriated and either my phone cut out on me, again, or I was hung up on. Either way am totally disgusted with the so called service I have been provided.

2 Feb 2011 01:43:43 PM: Have you seen the Your Coverage tab at the top of the page, it allows you to enter you postcode and check out the coverage according to you, the users.

Vodafail.com needs your waiting times to illustrate the unacceptable and excessive waiting times experienced from Customer Care.

Please use the On Hold Again? located at the top of the page to record your experience.

If you have tried to contact 1555 without success then check out the How To Complain tab at the top of the page, it suggests the next actions you can take.

I've been having issues with Vodafone for quite a few months now. I find that my calls drop randomly, with the message "Connection Error". This is usually happening when I have full reception bars on my phone.

I purchased a phone on the 29 plan for my 13 year old daughter so that I can contact her after school when she's travelling home. The whole purpose of the phone is to ensure my daughter's security between home and school.

Yesterday was the first day of school and the first time my daughter has caught the bus on her own. The arrangement was for my mother to pick her up from the last bus stop in Beechboro WA (an inner city suburb!). About half an hour after the expected arrival time I received a phone call from my mum who was extremely worried about the fact that my duaghter had not contacted her. I tried to call my daughter 11 times and did not get through, instead I was diverted to her voice mail. When she finally did answer the phone (in tears) she said that she couldn't call anyone or receive any calls because she didn't have a signal...............on a main road in suburban Perth! Vodafone is crap!

2 Feb 2011 01:40:42 PM: Eeeeeeeekkkkkkkkkk!!!!!

First off ensure the safety of your daughter, get another sim card from a different provider..........one that works.

Next contact Vodafone on 1555 to explain the issue (take a packed lunch and plenty of water).

If you have tried to contact Customer Care without success or not to your satisfaction the next step is to contact the TIO.

The details may be found on the tab How To Complain located at the top of the page.

Good luck and let us know how you get on!!!

Vodafail.com Moderation Team

2 Feb 2011 02:53:38 PM: I live near the corner of Beechboro Rd and benara Rd and have not had any coverage for the last 24 hrs, went to Vodafone shop and was told all newwork was operating correctly.
I went for a drive and along Walter Rd East i can get a reception,, go north of that road it is not rhre.
Spent 2 hours on the phone this morning to find out what they willdo to fix the solutaion answer was turn phone and then on again...
i dont know what we are supposed to be paying for,was told it would be 5 days before they would have someone to look into it
Not happy at all

2 Feb 2011 10:59:35 PM: See my comment below - "Not enought F's" - I live cnr beechboro rd and morley drive - same thing. Also the same at friend's house in Caversham. If you have the option to turn off 3g then do so and at least you can make and receive calls. Internet will work - albeit at dial up speed. I'm still without 3G... GRRRRR. I went to vodafone galleria and they informed me that all coverage is fine - until I showed them my phone in 2g mode and 3g mode. Call centre is useless - and always will be - until they set up one locally to deal with local issues.

3 Feb 2011 02:27:50 PM: See my most recent posting (15170) regarding the follow up of this incident.

where do i begin... I have been a VF customer for about 7 years. Started on the smaller plans and gradually made my way to the higher plans with the introduction of iPhone plan. I have had constant problems with my service ever since.. My plan is the $69/month but most of the time i make a few international calls which adds about $20 to my bill which is fine by me. this is constant. Then over the last 4 months my bills have been coming in at $500 for crap that i don't even understand. I try calling VF and i'm put on hold for AT LEAST 45 mins...... then i speak to someone who I can only guess is in India or some other offshore call centre. I explain my disgruntlement and the response is pretty much cryptic. I have no idea what the result is. the last time i complained they credited me $180 and the next bill my plan had increased to $79/month.... without my knowledge. Called again... another bloody 45 - 60 mins on hold... nothing is explained. THATS JUST THE BILLING. then the actual service is disgraceful. My phone indicates full coverage but it's flat as a pancake... nothing. I can't use my data download because i takes a forthnight to open a page, my calls just drop out, i get txt messages from people 4 days later (Within this time someonme could be dying, dead and buried without me knowing) and my GPS tells my i'm in the middle of the ocean??? then when i complain... i'm told it's my handset... i have a whinge to Apple, they replace my handset... the same shite happens again... Class Action here i come.
OPOWER

2 Feb 2011 01:37:04 PM: That is a horrid experience, so much time on hold as well, bloody frustrating (I know I have been there and done that)

Vodafail.com needs your waiting times to illustrate the unacceptable and excessive waiting times experienced from Customer Care.

Please use the On Hold Again? located at the top of the page to record your experience.

If you have tried to contact 1555 without success then check out the How To Complain tab at the top of the page, it suggests the next actions you can take.

On top of my reception and Browsing issues... now i get text msgs while i am overseas saying they will suspend my account if i do not call them due to high usage as a result of $10/MB roaming data charges!!! which of course i Knew... i get back and ring up to be asked when i was going to pay etc which i responded .. when the bill is due i will pay it by BPAY.. all was ok and they said no problem account wont be suspended... WELL GUESS WHAT ??? It was suspended this morning!!!

Not only to me but also my father !! This is a joke !!... both our accounts are up to date but got suspended because we "spent" to much .. FAIL again !!

2 Feb 2011 01:35:08 PM: Huh?

That is really strange!

If you have tried to contact 1555 without success then check out the How To Complain tab at the top of the page, it suggests the next actions you can take.

I work in the Perth mall. Our building isn't that huge, but when I'm at work my phone barely rings and SMS doesn't come through until I leave the building.
Best of all, I might get a voicemail on the weekend, ring up voicemail and I might have 3 or 4 left during the week that I wasn't even notified about!

Also 3GS coverage in the malls & St Georges terrace, can sometimes be none! I'd like to know why Perth CBD is in the 6% of Population not covered by Vodafone network???

2 Feb 2011 01:33:16 PM: Appears to be several issues in Perth of late.

Have you seen the Your Coverage tab at the top of the page, it allows you to enter you postcode and check out the coverage according to you, the users.

If you have tried to contact 1555 without success then check out the How To Complain tab at the top of the page, it suggests the next actions you can take.

My parents in an outer Auckland suburb, NZ, have started having problems with delayed SMS, even on 2G phones.

It took all night for some banking alerts to come through.

Maybe Adam Brimo should extend this website to New Zealand (which requires the postcode boxes to be paired up with a country drop-down)?

2 Feb 2011 09:56:18 AM: Hi,

I'm sorry to hear that the vodafone problems extend beyond Australia. Have you spoken with the vodafone customer service in NZ? The network issues are a big reason why I started this site but it was also combined with the fact that we couldn't get any decent customer service. Just wondering what the extent of the issues in NZ are.

No network coverage,can't access internet, Today not able to send or recieve any phone call,message or can't check my email. On friday I sent the message to my wife in the day time at 11.00am to buy the medicine for my son and the message was delieverd at 4.30pm when she finish the work and came out of the office. Doctor rang on Friday to my wife to reconfirm the appointment but failed due to no signal. When she finished the work at 5.00pm and came out of the office then she received a message for missed call and she checked the voicemail. Because she couldn't confirm the appointment it created a big mess for us on monday morning when i took day off and went to doctor and they refused to see after a long wait of 3 months. If we are unable to contact to each other in the day time, then what is the use of keeping this stupid or useless phone. I was with 3 network before for last 5 years and i never faced this problem. I want to go back to three but vodafone don't allow this. Even when we call vodafone the waiting time is atleast 60-80 minutes.

I cant seem to even access my account balance info... how am I supposed to know where I stand? They cant tell me what my account balance is, but I am sure that they will be able to tell me exactly how much I will be overcharged at the end of the month!

Have been with Vodafone for around 4 years (if not longer) it has only been the past 6months or so that my coverage has dropped, calls fail/dropout even if i have 3 bars of reception or more. txt messages do not send/receive. having to wait for a call to connect can take up to a minute, most of the time i have to hang up and try calling 3-6 times before a call will connect.
what happened vodafone?

OMG, where do I begin? Had a lot of problems with the 3 network due to network connection issues and was tricked by being told we could only cancel the contract if we switch to the Vodafone network. Vodafone is even worse than 3, if thats possible! Have been with Vodafone now for 3 months and phone calls are constantly dropping out with call failed coming up on the screen, regardless if I makes a call or if someone else is calling me which happens with every single phone call, text messages sent from other people both here in Australia and also Texas and Cambodia are not being recieved. I have my own business and we are losing clients due to the extreme lack of network coverage provided by Vodafone, with clients calling and the calls dropping out, me returning calls,and dropping out again and again and again... Even calling Vodafone directly is an issue. I am constantly getting call failed coming up, and it also happens when on the phone to Vodafone. Basically, Vodafone can not provide the phone service that I was promised. I have contacted Vodafone regarding the issue on several occasions, sometimes getting through to them, only when calling from my home phone though, other times not. When I do get through to them, they are frikken rude, uncooperative, unhelful, blaming the sim card or the phone, telling me to reboot etc. Yesterday, after being on the phone to them for over 3 frikken hours, they still would not allow me to be put through to disconnections as they needed technical support to tell them there is an issue, as if they dont already know there is a frikken issue as I got disconnected several times while on the phone, and have been disconnected several other times while being on the phone to them also plus the issues everyone else on here is having, bastards! I got the mega pissed with them yesterday while I was on hold and sent an email off to the TIO, and now they are looking into it, fingers crossed I can get outta my contract and go with another company who is reliable and get my business back on track!

2 Feb 2011 12:53:18 PM: Woohoo for me! After lodging my complaint with the TIO yesterday afternoon, I recieved a phonecall from Vodafone Resolutions this morning and spoke to...an Aussie! He informed me that they have agreed to waive my contract without any fees, only thing is I have to send me BlackBerry back, but oh well, no more bs from Vodafone! It is definately worth taking the 10 mins to fill out an online complaint with the TIO, its amazing how once the TIO gets involved, Vodafone changes there mind regarding cancelling your contract. Good luck guys :)

*flips Vodafone the bird all the way to the nearest Telstra store...*

2 Feb 2011 05:44:04 PM: *flips Vodafone the bird all the way to the nearest Telstra store...*

LMAOOOOO. laughed for a good minute after reading that.
I also got the text saying im out of my contract no charges today. im off to telstra to! woohoo (also only got this from contacting TIO)

I live in Algester and I constantly get between 0 and 2 bars of signal.
I use a HTC Desire HD and it takes about 30 seconds to send a text message, provided it can even send one with such shitty reception.

over the last few weeks, my phone keep dropping calls, people get number unavailable when calling me and internet browsing very slow.
Yesterday, i had 5 line drops and a funny noise ....
I have been a vodafone customer for Years now but am over it, its bad.

The past 3 months have been getting worse and worse - Until today where I have had no reception at all - unless I turn off 3G and revert to GSM. I am now getting 5-10 calls per week going straight to voicemail without my phone ringing or registering a missed call. Call quality is terrible and I'm finally in the "call dropout" team. Don't bother emailing them a complaint - You won't get a response. I called customer service but they told me the sony vivaz isn't compatible - Well, um... yes it is until now! They then suggested I turn my phone off and on - what experts!! I live in Morley - not exactly outback australia! Searching for a new provider tomorrow. What is the opposite of provider - HA - Vodafone!

Data has gone to completely useless over last month. Went to store and was told they are having tower problems and to switch to 2G for better performance. When I asked how to cancel was referred to 1555
Now tonight all cell service is gone. Live in wembley WA. No bars. Nada.

Been on vodafone recently but yeah just on month to month plan to check their services, been vodafone a crap as heard reviews from everyone a lot ....... ridiculous hold time sometimes in the night it keeps ringing nobody picks up the phone. customer service sucks a lot... slow data services internet keeps loading and loading .... and no reception in some places ... makes me scratch my head... being such a huge company they cant even manage and deliver quality service to customers... i dont understand how it can be too hard for vodafone to manage reception issues, quality customer service and fast internet on phone.

My Plan...Its start from Aug 2010, I was re contracted on $79 cap plan with $850 worth credit and 1+1 gb data, Call were different, Everything was going smooth until I checked my bill and usage charges in Dec 2010 -Jan 2011. I called to VODAFAIL to enquire whats going on, my plan is changed, call rates are changed? Guess what, my friends...Surprise, Sorry Sir, you call rate are not the one your are quoting its different as per your plan....advised by (Customer Screw Centre), then I lodged the complaint to TIO. They said someone will contact you from VODA-FAIL and this time they did,,,Wooo-Hoo so happy, but it doesn't last long, the Lady on the other end was adamant that whatever is written on the notes is right and the call charges plan everything is right but not you.....Even she said to me please feel free to go to LEVEL 2 TIO, which I did..now lets see what will happen......Anyhow, my friends, My countrymen keep the this voice alive and loud until we get a fair go.

P.S- Dear Editor, I have written it sensibly and I hope you will like this parody Complaint with a flavour of some fun and remarks.