Frequently Asked Questions

Available PC Express locations are displayed in the Store Locator on our homepage. New locations will be added to the site once they become available. Be sure to sign up for our newsletters to ensure you receive the latest information.

You can change your order by editing your shopping cart before the specified cut-off time has expired. If you place an order at least 1 day before your pick up time slot, you can edit your shopping cart until the cut-off time of 11:59pm the day before your pick up. We will also send you a reminder notification the day before your pick up time. If you place an order on the same day as your pick up time slot, you will be notified at the time of ordering what your specified cut-off time is.

To place PC Express order you will need to sign up for an account. This helps ensure that we can provide you with a completely customized shopping experience. You can browse www.yourindependentgrocer.ca without creating an account.

PC Express locations are available at grocery stores, in your neighbourhood, at select Shoppers Drug Mart locations and Ontario GO stations to bring convenience closer to you. Pick up your online order from your favourite store, or from one of our refrigerated lockers, trucks or containers near you.

When you are selecting a time slot, the next available pick up time will be displayed. Orders need to be placed at least 2 hours prior to the start of a time slot. Example: To pick up between 5pm and 7pm the order will need to be placed by 3pm.

When your order is prepared, the selected payment method will be authorized for up to 125% of the order total to accommodate updates to your order. If you view your online credit card statement for up to 5 days after picking up your order, you will see a pending charge until the final charge shows up. If after 5 days you do not see the final charge, please contact Customer Service.

Returns with Original Receipt: Merchandise may be returned for exchange or refund within 14 days of purchase with original tags and packaging. Exchange only after 14 days. Some exceptions apply. Returns without Original Receipt: Exchange may be offered for product in its original package, depending on condition of product and date of purchase. Photo identification may be required. Home, Electronics and Leisure: All sales are final after 30 days. Software, VHS’, CD’s and video games are only refunded when in original sealed package, with exchange for same item being offered if the product is opened and defective. The Try It You’ll Love It Guarantee™: If you are not completely satisfied with the quality of any President’s Choice® food or no name® food products, Teddy’s Choice® or Exact® products, simply return it along with receipt or original package for and exchange or refund. All sales are final on: Gift cards, phone cards, special event tickets, books, newspapers, magazines, pierced earrings, hats, underwear, opened packages of sheets or pillows, prescription drugs, tobacco, lottery, seasonal event merchandise and clearance items.

You can browse and add items to your cart without adding a credit card. When you are ready to place an order you will be asked for a credit card to secure payment. Your credit card is then automatically saved to your profile and can be used for future purchases. After you have processed your order, you have the option to delete the credit card without affecting completed orders by navigating to Payment within your profile.

www.yourindependentgrocer.ca accepts MASTERCARD and VISA. Cash, Interac Debit, and gift cards are accepted methods of payment when picking up the order. PC Optimum Points can be redeemed for payment when picking up the order, just let the concierge know once you arrive. If using PC Optimum Points for partial payment you will need to provide an alternate method of payment upon pick up for the portion not covered by PC Optimum Points. We apologize but VISA Debit is not accepted at www.yourindependentgrocer.ca.

After you complete the checkout process, your PC Express personal shopper will start to prepare your order. You will receive an email or SMS notifying you of any updates made to your order while it is being prepared. Arrive at your PC Express pickup location any time during your selected time slot to collect your order. Running late? Get in touch with our customer service and we’ll be happy to assist you.

Items priced by weight can vary in size and shape and your cart will show an estimated weight and price. When your order is prepared for pick up, we will weigh each applicable item to determine its final price.

When your order is prepared, the selected payment method will be authorized for up to 125% of the order total to accommodate updates to your order. If you choose another method of payment when you pick up your order, the authorization will remain on your card until it is expired by your bank (typically 3 - 7 days). If you used a VISA Debit to place your order the authorization may appear as a finalized charge and the funds removed from your account until it expires. To avoid any concerns with authorizations we recommend using the "card on file" option (if available) to pay for your order. We will then finalize the transaction using the authorization and payment method on the order.

If an item is not available when your order is being prepared, your personal shopper will select a substitution according to the preferences you specified in your account. You will be notified of any substitutions when your order is ready for pick up. If you are unhappy with the substituted item you can decline it using the notification email/SMS or when you pick up your order. If you have indicated in your preferences that you do not want substitutions, your personal shopper will not pick an alternative item.

There may be a fee associated with your chosen time slot. You will be notified of any fees when you select your pickup location and time as well as in your order summary. Pickup fees are typically between $3 and $5.

PPD is a specialized government tax on prepared food items observed in some provinces. Items such as heated foods, salads and sandwiches ready for immediate consumption qualify as prepared foods. The PPD tax percentage is based on the value of your items and the tax structure of the province your store is located in. PPD tax will be displayed during checkout and on your order confirmation email.

During ‘Cart Review’, you can select YES or NO to set your substitution preference for each item. You can leave additional instructions for substitutions in the ‘Instructions for Pickup’ section. Your personal shopper will select a substitution according to preferences you set.

PC Optimum is available for online grocery orders. Use your www.yourindependentgrocer.ca account to link your PC Optimum account and start shopping. PC Express orders will contribute to offers that are selected specifically for you based on the way you shop. Don’t forget to load your PC Optimum offers before placing an order.

Website prices are based on information available at the time for the specific pick up date/time. When your order is prepared, actual prices could be different. If you are not satisfied with the price of an item, you can remove the item when you pick up your order.

Simply add your PC Financial MasterCard® to your www.yourindependentgrocer.ca account. When you pick up your order, let the attendant know you would like to use “card on file” or provide your PC Financial MasterCard® as payment.

We use plastic bags when preparing your order. Any applicable fees for plastic bags are included in time slot fees and are non-refundable. If you have your own reusable bags, please leave a note during checkout on the Substitutions & Notes page and we will be able to accommodate the request.

Yes, Customer Service is available to assist you with placing an order. To serve you better please ensure you have created a www.yourindependentgrocer.ca account and saved a credit card prior to contacting Customer Service.

We’re aiming to provide online grocery customers with the largest assortment of items available, but select items may not be available for purchase online. If there is a specific item that you would like to purchase but can’t find it online, please let us know by contacting Customer Service.

We appreciate the gesture but we do not accept tips. However, feel free to leave a positive comment in the survey you receive after your order is complete, or give us a high five and a smile when we come out with your order!

We provide a guarantee of freshness. Our goal is to ensure that we pick the freshest and best items for our customers. If the shelf life of the product is not to your satisfaction, you can remove the item from your order at the time of pick up or return it within 14 days of purchase for a full refund or exchange. You can also contact our Customer Service team via email or phone for assistance.

Arriving to pick up your order outside of your chosen time slot without prior notification may cause delays. We recommend that you contact your selected PC Express pickup location to check availability if you need to show up early or late to pick up your order.

To cancel an order, simply sign in to your www.yourindependentgrocer.ca account, open the cart and click Cancel Order from the summary section. If it is past the cut-off time or if you need any assistance, please contact Customer Service.

You will still receive the PC Optimum points onto your PC Financial MasterCard® account. Our in-store system is unable to determine what form of payment was used for your online grocery order and displays this message for all saved credit cards used during pickup. We apologize for the confusion.

Please send us an email, write to us or give us a call via our Contact Us https://www.yourindependentgrocer.ca/contact-us page. We will make sure your questions or concerns are answered or directed to the appropriate parties at Your Independent Grocer. When sending e-mail, please be specific about your question or problem and include your browser and operating system where appropriate.

Instacart is a same-day grocery delivery service that delivers in as little as an hour! Instacart connects you with a network of Shoppers in your area who pick up and deliver your groceries from your local Your Independent Grocer store. Instacart is not a retailer or a seller of groceries or other merchandise.

Prices on the delivery site may vary from in-store and may be higher than in-store prices in your area. Most in-store prices, sales, promotions, gifts with purchase, offers, coupons and discounts do not apply, however Instacart-specific coupons, promotions and discounts are applicable. Price adjustments may be made for item substitutions or changes in weight or quantity.

Instacart Shoppers are trained to look for the freshest possible groceries when shopping for you. They choose products that expire in three or more days from the date your groceries are purchased where possible. If you want an even later expiration date, please add a note to the item on your order.

Instacart charges a delivery fee and a service fee that are included in the total cost of your order. The service fee is 7.5% of your order total before taxes. The delivery fee depends on the size of your order and the delivery time that you choose: • For orders under $35, the delivery fee is $7.99 for 2-hour delivery and $9.99 for 1-hour delivery • For orders $35 or more, the delivery fee is $3.99 for 2-hour delivery and $5.99 for 1-hour delivery Please note: All orders must be $10 or more. Item prices on Instacart may vary from the in-store prices in your area.

When there is high demand for a specific delivery time, a Busy Pricing fee may also apply. Your full delivery fee will be displayed clearly at checkout once you select a delivery time. Delivery fees that include Busy Pricing are noted.

Differences between banners such as Superstore and Loblaws are driven by our mission to be Canada's best food, health and home retailer by exceeding customer expectations through innovative products at great prices.We know that all our customers are unique, and we've created unique experiences in each of our banners: Superstores offer expanded beauty, home and general merchandise sections with lower-cost service models from what you know in Loblaws. Great Food stores offer some unique, market specific service ideas and food products in select locations.

For the hours of operation for your nearest store, please visit the Store Locator on our site. The following stores in Ottawa are open 24 hrs: McArthur Avenue, Baseline Road, Rideau Street, Bank Street.

Most stores provide free customer parking. Time restrictions may apply. Please feel free to contact your store of choice directly for further information. Visit the store finder on our site for more information regarding our stores.

Loblaws is dedicated to providing the maximum amount of savings for our customers. To keep our prices as low as possible, we must also keep our costs low. There are a number of ways in which we try to do this. Accepting MasterCard and Visa as the only form of credit card payment is another example of how we keep our costs down. American Express is a more expensive form of credit to our business, which is why we chose to carry only MasterCard and Visa much in the same way that we may only carry certain national brand groceries if they represent greater value for our business and our customers. Using President's Choice MasterCard reinforces our mission of offering our customers innovative products at great prices. It is a no fee card with a tremendous loyalty program which provides our customers with "PC points" which can be redeemed for free groceries and other rewards.

If a House Charge Account is available to your location, you can receive an application at the customer service desk. The application will then be processed at Head Office and you will be notified of your approval.

Gift cards can be purchased and redeemed at any of our stores. If you would like to purchase a larger amount of gift cards in excess of $2000.00, please contact us at the following:Phone: 1-877-776-8446Email: pcgiftcards@loblaw.caFax: 866-277-5077 and we will gladly assist you.

Our goal with this program is not to produce additional revenue: it's to reduce the overwhelming number of plastic bags currently in use. Canadians take home approximately 55 million plastic bags each week. As the largest national food retail store in Canada, we estimate that this significant move will result in a 55 per cent decrease in the number of plastic shopping bags it distributes and help to eliminate one billion plastic shopping bags from landfills in 2009. Ultimately, we believe this will benefit us all.

A portion of the proceeds from the charge on plastic shopping bags from Loblaw corporate stores will be donated to WWF-Canada to support environmental programs. WWF-Canada shares our deep commitment to respect the environment and has demonstrated its ability to drive positive results in helping Canadians take action on the environment. Any resulting surplus, if applicable will be reinvested in the business- in price and customer service.

We constantly challenge ourselves to find greater efficiencies in order to provide faster service while keeping our prices competitive. The Bag-Your-Own program was implemented in a further effort to provide the fastest possible experience at check-out. In addition to ensuring that cashiers are freed up to process a greater number of customer orders, the program also provides the further benefit of lower pricing throughout the store attained by labour savings. In the Loblaws Great Food stores we always have and will continue to bag customer’s groceries.

Loblaw Companies Limited is committed to recycling as much material as we can. To ensure that the millions of boxes we receive are recycled in our national programs, they may not be readily available for our customers. For more information on our recycling programs and other environmental initiatives, please click to our Corporate Social Responsibility Reports for the way we do business.

In reviewing our store formats across the country it became apparent that the same products are located in many different areas of each store, and we have been trying to determine the most appropriate consistent location for these products in all of our stores. Accordingly, we are attempting to align our stores with a pattern that is consistent with the shopping habits of the majority of our customers. For example, the store departments will be arranged to go from non-food (i.e. pet, paper, laundry, cleaners, etc) to beverage and snack followed by cooking, ethnic, baking, lunch categories, breakfast and finally dairy/frozen. Having said this, these store transitions are always motivated by a desire to improve the shopping experience of our customers, not to overwhelm or frustrate them.

Returns with Original Receipt: Merchandise may be returned for exchange or refund within 14 days of purchase with original tags and packaging. Exchange only after 14 days. Some exceptions apply.

Returns without Original Receipt: Exchange may be offered for product in its original package, depending on condition of product and date of purchase. Photo identification may be required.

Home, Electronics and Leisure: All sales are final after 30 days. Software, VHS’, CD’s and video games are only refunded when in original sealed package, with exchange for same item being offered if the product is opened and defective.

The Try It You’ll Love It Guarantee™: If you are not completely satisfied with the quality of any President’s Choice® food or no name® food products, Teddy’s Choice® or Exact® products, simply return it along with receipt or original package for and exchange or refund.

How can I order flowers?Flowers can be purchased online at www.flowermarkets.ca, by phone at 1-800-472-7363 or directly by calling an individual store. Visit the store finder on our website to locate more information.

Do stores prepare fruit baskets?Fruit baskets can be ordered through our floral departments and Salad bars. Kindly contact your closest store for more information. Visit the store finder on our website to locate more information.

A PC identification is a universal login that can be used to access your accounts across a variety of Loblaws and Shoppers Drug Mart Inc online platforms. If you are registered with JoeFresh.ca, beautyBOUTIQUE.ca or an online grocery banner, you already have one. Your PCTM ID is your email address and password and used as your login information when you shop online.

No, as a Loblaw pharmacy customer you are able to use e-refill in order to complete all of your refill orders. When you log onto your account and access your medication history, you will be able to select which prescriptions you would like to refill (excludes narcotics and controlled substances).

Yes, most prescriptions can be transferred. If your prescription is a benzodiazepine drug, it can only be transferred once. Moreover, Narcotic or controlled drug prescriptions cannot be transferred at all. Your Loblaw pharmacist will be able to provide you in-depth guidance about the process of transferring prescriptions (required by law in all Manitoba pharmacies).

Yes, as a Loblaw pharmacy customer you are able to use e-refill whenever it is most convenient for you; however, you must select a date and time for in-store pick up or for the home delivery service [if applicable].

If your local DRUGStore Pharmacy currently delivers then yes you can have the prescription delivered to you upon request, at nominal delivery cost. However, you will have to contact your DRUGStore Pharmacy directly in order to request this service.

The e-refill service is only available for customers who have prescriptions with valid renewals at a Loblaw pharmacy location. If you are not a Loblaw pharmacy customer, and wish to be one, please call the closest Loblaw pharmacy location to you in order to easily transfer your prescription(s) today!

Yes, you can choose to pick up your refill order from any Loblaw pharmacy location within the same province. If this is a service you are interested in, please contact the Loblaw pharmacy location that is most convenient for you in order to request a prescription transfer. *Certain conditions may apply.

However, if you are moving or going on holidays, and wish to transfer your prescription(s) to another province, please contact your Loblaw pharmacist, as there may be different requirements for this process that vary across provinces.

No, currently e-refill is only available for prescriptions that already exist in your file at your Loblaw pharmacy. However, please feel free to come into your Loblaw pharmacy in order to add your new prescription to your existing file so that you will be able to use the e-refill service on this prescription in the future.

There is no account needed with e-prescription. We have developed a convenient and confidential method of capturing your prescription information each time you place an order, without having to set up an account.

You can ask your local pharmacy for a personalized enrollment card containing temporary credentials that you can use in order to create your online account. The temporary credentials do not contain anything that identifies you as a patient; therefore, this information cannot be used to gain access to your profile if the enrollment card is lost or misplaced.

E-refill will allow you to request a renewal of any valid prescription(s) in your file. Your pharmacist will then determine if the refill is adequate according to the information he or she has on-hand (it is the same process used when requesting a renewal in-person). However, you should always inform your new doctor of the medications you are currently taking because he or she may adjust your therapy as needed. Moreover, please ensure that you contact your Loblaw pharmacist if there are any changes made to your therapy prior to an e-refill request.

Once you enroll, you are able to view your medication history and select prescription(s) you need filled in order to submit a request for renewal. Furthermore, you will be able to also select a date and time that works best for you in order to pick up your prescription during pharmacy hours, or schedule for our home delivery service [if applicable]. Your pharmacist will then treat the refill request in the same manner as he or she would if the refill request was made in-person.

We require a minimum of 24-hours to process your refill order; however, when using e-refill, you will be able to select a date and time that works best for you for an in-store pickup or for our home delivery service [where applicable].

For persons 14-years-old or older in Quebec, or 16-years-old or older elsewhere in Canada, wishing to grant access to another, an enrollment card must be used to first create their own profile as outlined above. That person would then have to grant a caretaker access as a custodian through the “My Managed Account” tab. The caretaker would be able to accept the request from the same section once logged into your account.

If the person is younger than the ages above, you simply need to enter the temporary credentials provided by the pharmacy for that person’s account into the Minor Custodianship section in the “My Managed Account” tab. However, once the minor attains the age of majority set out above, caretaker access to the account would be revoked.

How do I bring my Shoppers Optimum, PC Plus and PC Financial accounts all together into a single PC Optimum account? Start by downloading the PC Optimum mobile app, or create an account online at www.pcOptimum.ca.

During the online account setup, you will be prompted to provide more information about your Shoppers Optimum, PC Plus and PC Financial accounts. After those verification steps, all your points will be brought together into one PC Optimum account.

If you don’t have all your account information during your account setup, not to worry. You can log back into your account later to add any additional information.

Alternatively, if you wish to visit a participating store to link your cards, you will be asked to swap your existing PC Plus or Shoppers Optimum card for a PC Optimum card.

Where can I get a PC Optimum card? You can get a PC Optimum card at our almost 2,500 participating locations; just ask the cashier at checkout. Use the store locator to find a participating store near you.

If you’re a PC Financial Mastercard® cardholder, your card automatically acts as your PC Optimum card, and is the only card you need to earn points at participating stores. To enjoy all the benefits of the program, simply create an online account at www.pcOptimum.ca.

When I swap my Shoppers Optimum, or PC Plus, or Pharmaprix Optimum card in store, what are you doing with my old card? To ensure your privacy is safe and that we are being environmentally friendly, we will be shredding any Shoppers Optimum, or PC Plus, or Pharmaprix Optimum cards and recycling them in store.

How do I register for PC Optimum with my PC™ id? Registering for the PC Optimum program enables you to receive personalized offers. Your PC™ id is your email address and password to use as your login information for your PC Optimum account. This is different than your PC Plus or Optimum login. If you are registered with joefresh.ca, beautyboutique.ca or online grocery websites, you already have one! If not, click on Register and enter the name, email, and password you want to use for your new PC™ id.

How can I verify my Optimum and/or PC Plus accounts? There are 4 ways to verify and link your accounts: Instore… 1. Swap your card instore for a new PC Optimum card. Input your card number online or via our app... 2. A verification link will be sent to the email address that is associated to your Optimum or PC Plus account (make sure to check your junk mail). Click on this link and you are good to go! 3. Verify your account by entering the password that you used to login to your Optimum account. For PC Plus you can enter your email address and password that you used to login to your PC Plus account. 4. Don’t have an account password or can’t remember it? You have the option to answer challenge questions about your past shopping trips to validate your account.Learn more

How can I check that I have linked my Optimum and/or PC Plus accounts to my PC Optimum account? To see your new points balance, ensure you have linked your PC Plus, Optimum, and President's Choice Financial Mastercard to your PC Optimum account. Log into your PC Optimum account look under "Manage Cards." If your account has been correctly linked, it will be listed under "Linked Accounts".Learn more about linking your accounts

Why do I see 0 points balance on my PC Financial Mastercard? If you are an authorized user on a PC Financial Mastercard account, when you register for the PC Optimum program, you will not be able to see any of the points on your PC Optimum account because they only display on the primary credit cardholder’s account. For you to be able to access these points, you and the primary cardholder will need to use a new feature called Householding. To learn more click here: http://bit.ly/2E5EXVB

Where can I use my personalized offers? Most personalized offers can be used at participating stores of the PC Optimum program (depending on the product’s availability). Some personalized offers will be exclusive to certain locations and called out at the top of the offer

When do I receive personalized offers and how do I load my personalized offers? Your offers are updated every Thursday, but check back regularly for new offers. Loading offers is how we know you’re interested in earning points and how we can personalize your PC Optimum experience. Your offers will automatically be loaded when you log into your PC Optimum account via the web or app.

Why are my offers not “personalized” to my shopping habits this week? Your personalized offers may seem a bit more generic than you’re used to. But don’t worry, we'll get back to the personalized offer you love soon.

If you have the PC Optimum app or online account, simply view all your offers and they will be loaded to your account for the next time you shop. Once you have loaded your offers, you’ll be able to earn them when you purchase the qualifying products at any participating Shoppers Drug Mart Inc. or Loblaws Inc. banners

Yes. You can download the PC Optimum app or view the mobile version of pcoptimum.ca on your phone. You may also view your grocery offers on the Loblaws or Real Canadian Superstore app after you have linked your PC Optimum account to your Click & Collect account.

When you sign up to receive emails or push notifications from the PC Optimum program, you’ll get a reminder when your new offers are available. As well, new offers will appear in the Offers section of your account on pcoptimum.ca, loblaws.ca, zehrs.ca, and superstore.ca.

Yes, all offers have an expiration date. You can find the expiry date of each offer by clicking on the offer and viewing the details. The terms of each offer, including restrictions, are also outlined in the details. Most offers expire around 7 days from the time they become available. Your offers appear in your offers section until they expire. You can choose to save an offer for next week; simply tap or click to see offer details and choose 'Save for next week'.

If you forget to load your offers one week, you will not be able to earn the points associated with those offers once they expire. To get the most out of the program, make loading offers part of your weekly shopping routine. That way, you’ll never miss out on something great. We can send you email reminders to load your offers; add your email address to your account under My Account and then Settings.

Once you use the offer within the specified offer date and earn the associated points, it disappears from your available offers. You may view any offers you've earned in the Transactions section of your PC Optimum account.

Most of your offers can be used once at any participating Shoppers Drug Mart location or Loblaws store across Canada. Please use the store locator to find a participating store near you.Some offers will only be exclusive to a participating store, such as Shoppers Drug Mart or No Frills, Real Canadian Superstore or Zehrs stores. This will be called out on the offer.

When you sign in to your Click & Collect account, your points balance appears on the PC Optimum page. You may also view your points balance online at pcoptimum.ca, or on the PC Optimum app. Your points balance is also printed on your receipt every time you shop with your PC Optimum card.

Go to the Points section of your app and locate the transaction you are missing points from. Click on that transaction and select “Points Inquiry”. Complete the points inquiry form, submit it and we’ll look into your missing points right away.

If you are online at pcoptimum.ca:

Go to Account and select “Points Inquiry” from the Points section. Complete the points inquiry form, submit it and we’ll look into your missing points right away.

Yes. You can donate your points to the President’s Choice Children’s Charity, or one of the pre-selected charities that have partnered with the SHOPPERS LOVE. YOU Program. Contact us for more information.

Your points balance instantly updates after a transaction is made with your PC Optimum card. If you’re using your PC Financial debit or credit card as your PC Optimum card, the points you earned as part of the PC Optimum program will be applied to your balance right away. However, it may take a few days or longer for your balance to reflect the points earned for using your PC Financial card to pay for your purchases.

To change your address, sign in to your Click & Collect account, go to My Account and then Profile. Once there, make your changes. Please note, this will not change your address for other sites associated with your PC™ id. Please contact us to change your name.

We require you to register on our site so we can capture the appropriate information that will be required for you to place an online order with us. Please be assured that we only use your information to provide you with the best possible customer service. We do not share any of your information with any third parties.

photoLab.ca will keep your images and any projects you have worked on for 90 days. You are able to extend this time by an additional 90 days by logging into your account or placing an order with photoLab.ca. photoLab.ca will notify you via email before removing any photos from the website.

To ensure you are getting the best quality print, use the maximum resolution uploader on photoLab.ca. photoLab.ca will warn if some or all of your photos are not suitable for printing

Resolution is the combined effect of a number of factors, including lens sharpness, contrast range, focus accuracy, and shutter speed; image resolution is generally a measurement of how much information is stored in a digital photo. Resolution is measured in pixels for digital cameras, pixels per inch (ppi) for scanners or monitors, and dots per inch (dpi) for printer output. For example, an image's resolution is the product of the number of pixels in the width and height of the image. This may be described as being 640 x 480 or 307200 pixels. Higher resolution photos have more pixels, and while they allow for more detail, they result in larger file sizes. The more pixels that an image contains (higher resolution), the better the picture.

For orders shipped to home, we use Canada Post Expresspost. Orders shipped to one of our stores can be picked up at the photoLab counter or at the customer service desk. If you are picking up your order in store, you should have the order number from your email confirmation with you to identify your order.

Yes! Now, you can pick up your prints at selected stores. There will be no delivery charge for this service, please check out our website for store locations near you. We do not offer in-store pick-up on photo gifts.

Ensure that you are entering the correct credit card number and expiration date. If you are still having trouble, use the Contact Us form to explain your problem. Be sure to include any errors that you were given during your attempts. Do not include your credit card details.

We use the highest quality archival print paper to print your images. This will ensure your pictures do not fade and will retain their true qualities for years to come. Archival paper combined with the most technologically advanced printing equipment produces a quality print that not only gives you maximum performance from your digital camera, but is also far too difficult and expensive to do with home equipment.

Cancellation of an order is not possible after photoLab.ca has sent an order confirmation and shipping notice email to you. photoLab.ca orders are sent instantly to a production to ensure you get your order as quick as possible.

If you are unsatisfied with your order, please contact customer service at customerservice@loblaws.ca.

Once your images appear in your album after uploading, you are able to build and create any product available on photoLab.ca. Use the top menus to locate products such as, photobooks, greetings cards and more! If you require further assistance with creating products photoLab.ca does offer tutorials.

On some computers, uploading images can cause the computer to become unresponsive as it processes and transmits the images. Let the uploader process the photos and if after a couple minutes the photo uploader is not progressing, please contact customer service at customerservice@loblaws.ca.

photoLab.ca recommends using the latest versions of Internet Explorer, Firefox, Safari or Google Chrome. It is also recommended that you have the latest versions of JavaScript, Adobe Flash and Microsoft Silverlight. photoLab.ca also supports Internet Explorer 8, 9, and 10 at this time. If you don’t have JavaScript, Flash or Silverlight installed, PhotoLab.ca will prompt you to install these programs.

Yes. When you enter information on the photoLab site, the information is encrypted using the highest standard available, 128-bit security software to send and receive any credit card information for your orders. Encryption is the process of taking the characters you enter at your computer keyboard and scrambling them into bits of code before transmission. The bits are securely transmitted over the Internet to be deciphered when received by photoLab's Online Internet Service Provider (ISP). To anyone else, the information would be unreadable.

photoLab.ca recommends using the latest versions of Internet Explorer, Firefox, Safari or Google Chrome. It is also recommended that you have the latest versions of JavaScript, Adobe Flash and Microsoft Silverlight. photoLab.ca also supports Internet Explorer 8, 9, and 10 at this time. If you don’t have JavaScript, Flash or Silverlight installed, PhotoLab.ca will prompt you to install these programs.