Please review your order carefully to check for errors, once an order has been delivered there will be a $5 charge to pickup incorrectly ordered items.

100% satisfaction guaranteed. We accept returns of unopened product (excluding frozen and refrigerated food) in new condition within 7 days from the date of delivery. Frozen and refrigerated returns are only accepted in the case of defective products. Contact us to report any defective merchandise as soon as possible. We will let you know how to arrange for a refund / exchange. After 7 days from the date of delivery, all sales will be considered final.

Delivery is FREE on all orders over $35, not including taxes. Free delivery is available to a limited service area, on limited dates. There will be a $5 delivery charge for orders under $35 within our service area. Please refer to our Free Delivery page for more information about this service.

Gotta Go Natural Pets accepts payment by COD, PayPal, and Check (from pre-approved customers). Gotta Go Pets reserves the right to engage a collection agency for delinquent accounts, and to report bad checks to local law enforcement.

By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.

This website contains links to third-party websites for the conveniences of our users in locating information and services that may be of interest. Visitors to the Site acknowledge that these third-party sites are maintained by persons or organizations that are no under the control of Gotta Go Natural Pet and that these entities are completely independent from Gotta Go Natural Pets.