Conclusion of Extended Tech Support Hours

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Posted on August 24, 2016 by AgSense LLC.

AgSense Tech Support is available 8:00am - 5:00pm Monday through Friday.

The heart of the irrigation season has passed for a large portion of our customers and with that our tech support team is scaling back from their 11-hour weekday and 4-hour Saturday morning duties. AgSense is now operating under our off-season hours.

It's been a busy but productive summer for all of us at AgSense, and we appreicate your business. We look forward to working with those still irrigating their crops, as well developing new products and software during the off-season months. Never hesitate to contact us with your tech support or sales questions - we are here to serve your needs!

We can be reached via phone at 605-352-8350 or LiveChat on our AgSense and WagNet websites.

Jul28

Smart Irrigation Month

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Posted on July 28, 2016 by AgSense LLC.

Did you know that July is Smart Irrigation Month? One of the best tools you can have in the field is the Aqua Trac......

This one is being used by Calvin Perry in Camilla, GA at the UGA Stripling Irrigation Research Park.

End Gun Flow

AgSense now has the option to configure the End Gun flow (gpm) separate from the flow of the rest of the machine. Click here for details....

End gun flow can be set on WagNet.net by viewing a Field Commander, CommanderVP, or Precision Link and clicking on the Config tab. Configuring this value separatly from the machine flow will increase the accuracy of the Reports by only factoring in the end gun flow while it is actually in use. End gun flow configuration will also be coming soon to the mobile app.

Apr08

AgSense App Version 1.3 Released

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Posted on April 8, 2016 by AgSense LLC.

AgSense App Version 1.3 is now available for iOS and Android Devices. This update includes two brand new ways to view your devices from the app: Map View (previously only available on wagnet.net) and Weather View! Weather View displays current weather conditions and forecasts at each unit. Based off of the GPS coordinates given by the unit's Readings, it is able to pull in weather information from the weather station closest to it.

Mar31

Extended Tech Support Hours

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Posted on March 31, 2016 by AgSense LLC.

AgSense has extended Tech Support hours during the North American irrigation season. Techs are available 59 hours per week at 605-352-8350 or on LiveChat at www.WagNet.net. Tech Support hours are 7am-6pm Central Time on Monday-Friday; and 8am-Noon on Saturdays. Or, search our knowledge base of frequently asked questions (or download manuals) on the "Virtual Tech" tab in WagNet 24/7. Supporting customers is our #1 priority.

Mar30

Internet Disruption

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Posted on March 30, 2016 by AgSense LLC.

A significant disruption of Internet service in the United States caused users in some regions to experience a temporary loss of connection to many of their apps Wednesday evening, including the AgSense app and WagNet desktop. Remote-managed devices were unable to report their status to WagNet, and text alerts were unable to be delivered during this service disruption. Internet service was restored in phases beginning at approximately 10pm Central Time to the affected regions of the Country.

Mar02

AgSense App Version 1.2 Released

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Posted on March 2, 2016 by AgSense LLC.

AgSense App Version 1.2 is now available for iOS and Android Devices. Updates include the ability to schedule multiple timed commands, configure end guns 3 & 4 on compatible devices, and the option to send a start or stop command without opening the pending commands drawer. If you haven't had a chance to check out the AgSense App User Guide, you can do this by clicking on the 'Virtual Tech' tab at the top of your screen.

Feb04

AgSense App Version 1.1 Released

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Posted on February 4, 2016 by AgSense LLC.

AgSense App Version 1.1 is now available for iOS and Android Devices. Updates include Auto Reverse Indicators, Cycle Status Components, End Gun Status in Data Panel & Large Finger Proofed Components. CLICK HERE to check these out! If you haven't had a chance to check out the AgSense App User Guide, you can do this by clicking on the 'Help/Manuals' tab at the top of your screen.

Aug21

AgSense Office Hours

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Posted on August 21, 2015 by AgSense LLC.

AgSense is now operating under our off-season hours. Tech Support and Customer Service Representatives are available 8:00am-6:00pm Monday through Friday. We can be reached via phone at 605-352-8350 or LiveChat on our AgSense and WagNet websites.

May26

LiveChat on Facebook

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Posted on May 26, 2015 by AgSense LLC.

AgSense has brought our LiveChat to Facebook! If you are on your laptop or desktop click the "LiveChat with Us!" button at the top of the page and we will help you with any sales or technical question you might have.

May19

AquaTracs Going Into Service

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Posted on May 19, 2015 by AgSense LLC.

AquaTrac Pro and Lite units are starting to enter the fields accross the country. Linked to soil moisture probes and/or weather instruments, these units allow growers to make informed decisions about water management that can prevent fertilizer run-off, stop over/under watering, and save money. Pictured are a row of Pro units getting queued up for deployment in Nebraska.

AgSense Completes Process Review

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Posted on May 4, 2015 by AgSense LLC.

AgSense team members completed a process review of their printed circuit board manufacturing this week as part of the company’s ongoing commitment to enhance quality. Pictured are Mike Meyer, Chief of Engineering, and David McGirr, VP of Operations, with a circuit board that had just completed an X-Ray check of solder joints during the manufacturing process.

According to McGirr, the process review is another way that the AgSense team is working hard to maintain their reputation of having the highest quality standards for their hardware, software, and customer support services. “Our continuous improvement program has earned AgSense the distinction of having more remote-managed pivot installations than all other brands combined,” noted McGirr

In addition to the hardware analysis, Meyer noted that the company also released several software enhancements to AgSense clients in the past month. Meyer said, “In April alone, AgSense released Version 6 of the mobile app, added “Custom Start” on the desktop program, and introduced the industry’s only “LiveChat” for sales and technical support questions.”

Apr29

AgSense Integrates Live Chatting

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Posted on April 29, 2015 by AgSense LLC.

AgSense is once again breaking new ground in the irrigation industry by being the first company to offer LiveChat for sales and technical support from both the AgSense and WagNet web sites.

The program debuted Monday, April 27 on the AgSense.net website, with plans to roll out two weeks later on WagNet.net.

Offering LiveChat will allow AgSense to respond to a growing customer base more quickly while improving the customer experience and increasing direct interaction with web visitors wanting to learn more.

“Customer service is always a top priority” said David McGirr, Operations Manager at AgSense. “We have experienced a sizable increase in the user-base for our products and WagNet interface, and want to accommodate the influx."

Users will be able to talk to various members of the sales and support team at AgSense’s Huron, SD headquarters. Customers will still be able to reach the offices by calling 605-352-8350 or via a contact form on the website.

Apr27

AgSense Releases V6.0 WagNet App

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Posted on April 27, 2015 by AgSense LLC.

AgSense released significant new features in its mobile irrigation app this week. Wagnet Mobile version 6.0 includes the availability of Portuguese and Spanish languages. A second major enhance allows global English/metric unit setting, allowing users to switch all the measurement units across the entire app between English and metric. The release is available immediately on Android phones at Google Play. Users of iPhones will find the update in the Apple App Store.

According to AgSense Chief Engineer Mike Meyer, the measurement setting will default to either English or metric depending on the region where the device is located when a new user logs in, but it will still be configurable so that a user can override the regional default if desired. "With installations in 20 countries around the world, AgSense will continue to introduce new language sets in upcoming versions of the industry's most popular remote irrigation monitor and control system," said Meyer. Version 6.0 also includes minor bug fixes that primarily affected iPhone users running older versions of operating software on their phones.

The release of the new mobile app version closely follows the release of custom start options in the desktop version of WagNet, which allows users to quickly and simply set the criteria for pivot startup in a single screen on their desktop computer. "These innovations are just the latest products of our continuous enhancement program for both WagNet and WagNet Mobile," said AgSense CEO Terry Schiltz. "Expect to see more changes and enhancements as the year unfolds," said Schiltz.

Extended Tech Support Hours

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Posted on April 1, 2015 by AgSense LLC.

AgSense has extended Tech Support hours during irrigation season. Techs are available 59 hours per week at 605-352-8350 or on LiveChat at www.WagNet.net. Hours are from 7am-6pm Central Time Monday-Friday; and 8am-Noon Saturday. Or search frquently asked questions and download manuals on the "Virtual Tech" tab in WagNet 24/7. Supporting customers is our #1 priority.

Don't hesitate to contact us for questions on orders or tech support issues.

Dec08

New WagNet Android App Released

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Posted on December 8, 2014 by AgSense LLC.

A new version of the WagNet Android app was released. This update includes added features and functions that weren't previously available. Please give us a call with questions. 605-352-8350.

Oct08

Update for iPhone/iPad Apps

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Posted on October 8, 2014 by AgSense LLC.

There was an update released for the iPhone/iPad WagNet app. You will need to update your iPhone/iPad WagNet app if you downloaded the new ios 8 software in order for our app to work.

Aug18

Did you know?

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Posted on August 18, 2014 by AgSense LLC.

Did you know? - - AgSense has a Facebook page? - - Click here to access.

Aug08

Did You Know?

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Posted on August 8, 2014 by AgSense LLC.

Did you know the new Version 39 Field Commander software includes the ability to add direction to your speed and VRI tables? Your device can be updated by one of our customer service reps remotely if necessary. Give us a call at 605-352-8350 or email us at sales@agsense.net to get this update.