IT folks like what they like what they like. It's tough to break old habits. I had an old IT guy who didn't like managers having Blackberry devices...when confronted as to why, I was able to figure out that it was because I knew more about them than he did...

I actually had to laugh because obviously their IT person was either retarded or biased. The customer also said "Blackberries wont be around much longer anyway because of all that legal trouble.."
Sadly, I think the customer said they work for the government...

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"May ever promise be set in stone, so as not your heart become one"

I had a customer tell me that they didn't want to get a BB because their IT person told them BBs are obsolete?? What IT on earth would say that??

Just as in any field, there are a lot of clueless people in IT.

Additionally, as Pizzle said, there are a lot of people with serious tunnel vision who can't see using an option outside of what they're familiar or comfortable with (or a fanboy of). A lot of IT people really aren't suited for assessing the needs of people whose requirements differ from their own. You see this a lot with Linux fanboys who think that Linux is the solution for everything from running servers to making toast.

Look at how many proclaimed "Blackberry killers" and "iPod killers" have come out over the years. Is the Blackberry or iPod dead? Hardly. Geeks have a bad habit of reading the spec sheets and taking them as gospel for real world performance or market viability. Unfortunately, the real world doesn't work like this and there are many more factors (how about reliability, product design, marketing, etc?) than simply numbers on paper that affect real world and market performance.

Search on any tech and you'll find some geek proclaiming it dead or obsolete. I recently ran across an article from an IT analyst dates 2003 proclaiming Bluetooth as dead and useless. Is it? You tell me. It's rare to see a person without a Bluetooth headset in his/her ear.

IT staff are people too. They're subject to the same mistakes and fallacies as any other person out there.

I would recommend asking for an explanation any time someone offers a definite and blanket statement like this. It's usually pretty clear when you're talking to a fanboy or clueless person. Very few things are truly black and white in the real world. I'd never tend to recommend a Windows Mobile device or Treo to anyone based on my experiences but I wouldn't rule them out in all cases either.