Property Information

Pumphouse Point -Lake St Clair

PAYMENTAll accommodation and Experience bookings must be fully paid for at the time of reservation by provision of credit card details. A booking confirmation email must be obtained. If a booking confirmation email is not obtained the booking is not confirmed.

All terms and conditions including cancellation policy are listed under POLICIES.

Originally constructed in 1940 to pump water for hydro electricity, this iconic industrial site has been refurbished to offer boutique accommodation inside Tasmania’s Wilderness World Heritage Area amongst some of the most dramatic natural landscape on the planet.

The setting, however, is really only the very beginning. The opportunity to explore, rejuvenate and interact is what makes the Pumphouse experience special. Guests can explore the national park by foot, bike and boat, fish for trout in the shallows then return to Pumphouse at day’s end to relax by the log fire.

This intimate property offers just 18 rooms; located in the Pumphouse building out on the lake and also in the Shorehouse building on the water’s edge.

Join us in the Shorehouse each night for a hearty feed of Tassie’s famous flavours, sharing tables and tales with your hosts and fellow guests.

Property Features

Conference Facilities

Guest Laundry

Non-Smoking Rooms

Lift/Elevator

Free Parking

Disabled Access Rooms

Wheel Chair Access

Bar/Lounge

Library

WiFi Internet

Accommodation Details

Pumphouse Point -Lake St Clair

Shorehouse Waterview Room

Shorehouse Waterview Room

These rooms may be the most impressive real estate of the entire property. Nestled among the trees on the water's edge with panoramic views through huge windows, across the lake to the mountains beyond. Not to mention the luxury of being able to roll down the stairs to breakfast in the morning.

Pumphouse Point -Lake St Clair

Shorehouse Panorama

Shorehouse Panorama

This may be the most impressive real estate on the property. Panoramic views through huge windows across to the lake and mountains beyond. Not to mention the luxury of being able to roll down the stairs to breakfast in the morning

Pumphouse Point -Lake St Clair

Pumphouse Middle Floor

Pumphouse Middle Floor

The middle floor of the Pumphouse gives these four rooms the unique feeling of floating on water. With floor to ceiling windows looking out over the lake, you wont want to leave - and you won't have to

Children under 15 years are not permittedMax 2 persons per room

1King bed

Shower - separate

Lounge Area

Mini Fridge

Hairdryer

Heating

Lift/Elevator Access

Microwave

Tea/Coffee Making

Television

Wireless Internet

Pumphouse Point -Lake St Clair

Pumphouse Top Floor Room

Pumphouse Top Floor Room

THE PUMPHOUSE IS LOCATED OVER THE WATER AT THE END OF THE FLUME (WALKWAY)

The Pumphouse Top Floor rooms are our most spacious rooms with distinct architectural styling and with trimmings designed for guests with a penchant for the top shelf. These particular rooms have been designed with a split level layout, providing a sunken lounge and elevated bed level.

Children aged 12 years and under are not catered for.

1King bed

Non-smoking

Dining Setting

Lounge Area

Mini Fridge

Hairdryer

Heating

Shower - separate

Bathrobes Provided

Tea/Coffee Making

Television

Wireless Internet

Lift/Elevator Access

Broadband Internet Access

Pumphouse Point -Lake St Clair

Pumphouse Top Floor Room - Bath

Pumphouse Top Floor Room - Bath

THE PUMPHOUSE IS LOCATED OVER THE WATER AT THE END OF THE FLUME (WALKWAY)

The Pumphouse Top Floor rooms are our most spacious rooms with distinct architectural styling and with trimmings designed for guests with a penchant for the top shelf. These two particular rooms have bathtubs, making them ideal for relaxation... and romance!

Children aged 12 years and under are not catered for.

1King bed

1King / Twin

Non-smoking

Dining Setting

Lounge Area

Mini Fridge

Hairdryer

Wireless Internet

Shower - separate

Bathrobes Provided

Tea/Coffee Making

Television

Heating

Lift/Elevator Access

Broadband Internet Access

Pumphouse Point -Lake St Clair

The Retreat

The Retreat

The welcome is warm and uniquely Tasmanian – inclusive of all food including our farmhouse fare dinners served at shared tables in the Shorehouse dining room, an expanded larder brimming with the best local produce, wines and Tasmanian craft beers, ciders and spirits, as well as a few surprises (did we mention the cocktails?).

1King bed

1 Bathroom

Lake view

Non-smoking

Bath

Shower - separate

Tea/Coffee Making

Dining Setting

Terms & Conditions

INTRODUCTION

These terms and conditions apply to all accommodation and Experiences made available by Pumphouse at St Clair Pty Ltd as Trustee for Trustee for Pumphouse Unit Trust (hereafter ‘Pumphouse Point’) through the property Pumphouse Point.

By making a booking for accommodation or Experience, guests warrant they have read these terms and conditions and agree to be bound by them subject to such changes as are notified to them.

If the booking for accommodation and/or Experience is made through a third party, the terms and conditions of that third party also apply.

ACCOMMODATION

All accommodation is subject to availability.

Pumphouse Point will endeavour to provide the accommodation but reserves the right to refuse requests for bookings or actual bookings.

Children aged 17 and under are not catered for and Pumphouse Point reserves the right and full discretion to not accept bookings for children within this age bracket.

NATIONAL PARKS PASSES

The Tasmanian Parks & Wildlife Service requires that visitors obtain a Parks Pass when visiting Tasmania’s National Parks. As Pumphouse Point is located inside the National Park, all guests must obtain a Parks Pass before their visit or on arrival at Pumphouse Point.

A 24 hour vehicle pass covers one vehicle with up to 8 passengers and is valid for one stay at Pumphouse Point, regardless of duration and including stays longer than 24 hours.

EXPERIENCES

‘Experience’ includes any tours, transport services and activities made available through Pumphouse Point, whether by Pumphouse Point or by a third-party operator.

All Experiences are subject to availability, minimum participation requirements & prevailing weather conditions at the time of operation.

Pumphouse Point will endeavour to provide the Experience, or facilitate the third-party operator in providing the Experience, but reserves the right to refuse requests for bookings or actual bookings.

An Experience may be cancelled up to the time of departure if it is the opinion of the relevant third-party operator that the weather or any other conditions are such that it would be unsafe to conduct the Experience. A full refund of the value of the cancelled component of the Experience will be applicable in this event.

BOOKINGS

All accommodation and Experience bookings must be fully paid for at the time of reservation by provision of credit card details.

A booking confirmation email must be obtained. If a booking confirmation email is not obtained, the booking is not confirmed.

It is the responsibility of guests to review the booking confirmation email and promptly advise Pumphouse Point if there are any errors or misunderstandings.

By providing credit card details, guests warrant they have the authority to use the credit card and they authorise Pumphouse Point to charge the cost of their booking(s) to that credit card.

Where guests make bookings for Experiences during their stay, the Experience price will be charged to their room for full payment through the guaranteed credit card.

In the event Pumphouse Point or a third-party operator cancel an Experience booked by guests, all monies paid for that Experience booking will be refunded in full within 14 days of the date of cancellation.

The liability of Pumphouse Point arising from any cancellations of accommodation or Experiences by Pumphouse Point or a third-party operator is limited to the amount paid for the cancelled booking.

GROUP BOOKINGS

Where five or more rooms are booked and the booking is guaranteed on one credit card, the booking will be treated as a Group Booking and governed by the following terms.

Group booking requests must be made in writing directly to Pumphouse Point.

Pumphouse Point reserves the right and full discretion to refuse Group Bookings altogether, or to require that a minimum number of rooms be booked as part of a Group Booking.

Where one venue (Shorehouse or Pumphouse) has been entirely booked by one group, the common areas in that venue will still remain available for use by any guests staying in the other venue.

Certain areas of the property may at times be reserved exclusively for Group Bookings, at the full discretion of Pumphouse Point.

Where a group booking is cancelled after 5pm, 21 days prior to the arrival date, the guaranteed credit card will be charged for one night’s accommodation (tax inclusive), for each room included in the cancelled booking at each respective room rate and that payment will be held on credit for the guest(s) to use on a new group booking of the same room number in the future - to be used within 12 months of the cancelled booking.

Where a group booking is cancelled after 5pm, 7 days prior to the arrival date, the guaranteed credit card will be charged for the entire value of the booking (tax inclusive) and that payment will be held on credit for the guest(s) to use on a new group booking of the same room number in the future - to be used within 12 months of the cancelled booking.

FOOD & BEVERAGE

Following a stock take of the in-room larder and honesty bars after guest check out, Pumphouse Point reserve the right to charge any items not paid for by the guest at the time of check out to the guaranteed credit card for that room.

SNOW POLICY

The location of Pumphouse Point is occasionally subject to heavy snow. On such occasions the snow can prevent guests from reaching or leaving Pumphouse Point because it would be unsafe to do so. Due to this we recommend that all guests purchase appropriate travel insurance when visiting Pumphouse Point. By making a booking at Pumphouse Point you agree to the terms and conditions set out in the Pumphouse Point Snow Policy.

PUMPHOUSE POINT SNOW POLICY.

The purpose of this policy is to ensure the safety of all guests at Pumphouse Point.

If access to Pumphouse Point is officially cut off (as determined by Tasmania Police) and is still cut off at 12pm on the day the you are due to arrive; your booking will be cancelled and you will receive a gift voucher for the full value of your cancelled booking.

If roads are snow covered, but access is not officially cut off by Tasmania Police at 12pm on the day of your arrival, you may proceed at your own risk and your booking will not be cancelled. No refund will be given if you choose to cancel your booking.

Where a road is officially cut off (as determined by Tasmania Police) but a reasonable alternative route is available; you may proceed at your own risk and your booking will not be cancelled. No refund will be given if you choose to cancel your booking.

If access is cut off (as determined by Tasmania Police) and you are prevented from leaving Pumphouse Point, you must pay for any additional accommodation at Pumphouse Point resulting from your prevented departure.

Your safety is very important to us. Any changes to bookings or access routes resulting from a snow event will be communicated to all guests with sufficient notice by the Pumphouse Point team via phone as a preference or any means practical after that.

Official Updates about Road Closures can be found on the Tasmania Police Website

CANCELLATION POLICY

In the event of a bookings cancellation, guests are entitled to a refund of their booking deposit UNLESS one of the following applies:

Where a booking is cancelled after 5pm 14 days prior to the arrival date, the deposit for that booking will not be refunded.

No refund will be granted where a booking is cancelled for a stay(s) between 23rd December and 2nd January inclusive; or for the part of the booking which falls between these dates.

No refund will be granted in the event a guest does not arrive for their booking or cancels on the date of their booking and the credit card associated with that booking will also be charged for balance of the booking.

A cancellation confirmation email must be obtained. If a cancellation confirmation email is not received, the booking remains in effect.

Different rules apply for Group Bookings. See section above on Group Bookings.

In the event of a bookings cancellation, guests are entitled to a refund of their booking deposit UNLESS one of the following applies:

Where a booking is cancelled after 5pm 28 days prior to the arrival date, the deposit for that booking will not be refunded, BUT the value of the deposit will be issued as a voucher for the guest(s) to use on a new booking in the future – to be used within 12 months of the cancelled booking.

Where a booking is cancelled after 5pm 14 days prior to the arrival date, the deposit for that booking will not be refunded.

Where a booking is cancelled after 5pm 7 days prior to the arrival date, the deposit for that booking will not be refunded and the credit card associated with that booking will be charged for the balance of the booking.

No refund will be granted where a booking is cancelled for a stay(s) between 23rd December and 2nd January inclusive; or for the part of the booking which falls between these dates.

No refund will be granted in the event a guest does not arrive for their booking or cancels on the date of their booking and the credit card associated with that booking will also be charged for balance of the booking.

A cancellation confirmation email must be obtained. If a cancellation confirmation email is not received, the booking remains in effect.