iRoar speaker connection messing up

I've had my Creative iRoar speaker for a few months, and I've loved it for the most part. But recently, the sound seems to be going in and out. I can't tell if it's the connection, or if the sound is messing up. At first it seemed to be an issue with the Bluetooth connection, so I started using it with the USB cord on my computer - and now that's messing up too. The speaker will abruptly go in and out while playing. I don't think the speakers would be blown out either, I never blast it at the loudest volume or anything. Any troubleshooting recommendations?

Re: iRoar speaker connection messing up

Originally Posted by weketchum

I've had my Creative iRoar speaker for a few months, and I've loved it for the most part. But recently, the sound seems to be going in and out. I can't tell if it's the connection, or if the sound is messing up. At first it seemed to be an issue with the Bluetooth connection, so I started using it with the USB cord on my computer - and now that's messing up too. The speaker will abruptly go in and out while playing. I don't think the speakers would be blown out either, I never blast it at the loudest volume or anything. Any troubleshooting recommendations?

Re: iRoar speaker connection messing up

While the reset works to fix it, this issue still repeatedly comes up. Are there any ideas for a permanent fix, as opposed to just having to reset it all the time?

Hi weketchum,

You may want to try to install the latest firmware to the Creative iRoar. You can do so by installing the Creative iRoar software for the computer and use the software to update the firmware of the speaker.

Before you update the firmware of the speaker, connect the speaker directly to a USB port of the computer instead of connecting to a USB hub.

Installing the firmware while the speaker is connected to a USB hub may cause the firmware update to fail.

Re: iRoar speaker connection messing up

Originally Posted by HT-CL

Hi weketchum,

You may want to try to install the latest firmware to the Creative iRoar. You can do so by installing the Creative iRoar software for the computer and use the software to update the firmware of the speaker.

Before you update the firmware of the speaker, connect the speaker directly to a USB port of the computer instead of connecting to a USB hub.

Installing the firmware while the speaker is connected to a USB hub may cause the firmware update to fail.

Hello! So I've attempted to update the firmware, but it doesn't look like it's working. I downloaded the iRoar Dashboard app, connected the speaker to the computer via USB, went to Settings, and updated the firmware. Outside of the app, it says the firmware was updated. But when I open the iRoar Dashboard again, it still says that the firmware needs to be updated. Any idea what's going on here?

Re: iRoar speaker connection messing up

Originally Posted by weketchum

Hello! So I've attempted to update the firmware, but it doesn't look like it's working. I downloaded the iRoar Dashboard app, connected the speaker to the computer via USB, went to Settings, and updated the firmware. Outside of the app, it says the firmware was updated. But when I open the iRoar Dashboard again, it still says that the firmware needs to be updated. Any idea what's going on here?

Hi weketchum,

I own the Creative iRoar and the iRoar Dashboard did not say that the firmware needs to be updated after the firmware had been updated.

You may want to try to update the firmware using the USB connection again to see if the iRoar Dashboard software states that the firmware needs to be updated again.

Does the volume of the Creative iRoar go in and out after the firmware update?