Gel Documentation: problems with UVP

We recently bought a network gel documentation system from UVP, but the
company seem to be having great difficulty running it into our network.
Anyone have any experience with using the UVP system?
Dennis
Dr D. Summerbell, NIMR, The Ridgeway, Mill Hill, London NW7 1AA.
email: d-summer at nimr.mrc.ac.uk
Tel: +181 959 3666 X2366
Fax: +181 913 8527