Samsung responds to Galaxy Note 4 build quality complaints

In the wake of the Galaxy Note 4 release, Samsung has been forced to respond to complaints from a number of early adopters who have reported issues with the handset’s build quality.

Although a UK Note 4 release date is not set to be held until October 10, the 5.7-inch smartphone touched down in Samsung’s native Korea last Friday, September 26.

The big launch doesn’t seem to have gone quite as smoothly as Samsung would have hoped, however. According to Korean media, Note 4 owners are already complaining about the shoddy piecing together of the high-end phones.

According to a number of separate adopters, the Note 4 suffers from sizeable spacing between the phone’s screen and its new metal-framed body.

The issue is severe enough for pieces of paper and business cards to be easily slotted within the gap (pictured).

Despite early reports of the far from high-end build quality, it is currently unclear how widespread this issue is.

Now, in a statement sent to TrustedReviews, Samsung has responded to the Note 4 build quality concerns, dismissing the reports as an issue.

“The reported issue does not impact the functionality or quality of the Galaxy Note 4,” an official Samsung spokesperson told us. “We assure our customers that all Galaxy Note 4 units meet our strict manufacturing and quality control standards.”

Although this will be of little reassurance to those with gappy Note 4’s, it appears that Samsung is aware of the issue ahead of the phone’s UK arrival.

The Note 4 launch woes come just days after the iPhone 6 bendgate controversy which saw the 5.5-inch iPhone 6 Plus become misshapen when carried in users’ pockets. Ironically, Samsung rushed the Note 4 to market in Korea to stem competition from Apple’s latest handset.

Potential construction issues aside, the Galaxy Note 4 is shaping up to be a serious player in the smartphone space.

Unlike other sites, we thoroughly review everything we recommend, using industry standard tests to evaluate products. We’ll always tell you what we find. We may get a commission if you buy via our price links.
Tell us what you think – email the Editor