24/7/365 Technical Support

Cheng Hua Systems offers technical support as part of our standard warranty. Technical support is managed by Distributor Services and is available through your Distributor, Monday through Friday, and via an emergency response process designated for after hours, weekends, and holidays.

During Normal Business Hours

Outside of Normal Business Hours (FOR EMERGENCIES ONLY)

After 5 PM, Monday through Friday, weekends, and holidays, we are able to assists Distributors via a hotline set up with an automated attendant service to contact the appropriate personel.

Emergency Service

Cheng Hua Systems will support you in any way possible, and has the ability to dispatch trained field engineers to help get your equipment back to full operational capacity. Our skilled and experienced Field Service Engineers have the knowledge and resources to diagnose and fix problems in the shortest time possible. To expedite support please have available the Job Number, the Item Number, and a description of the issue. See the labels below, within the Spare Part Ordering Section, for help locating the required information.

Contact your local Authorized Distributor for support, or use our Hotline Telephone Support for after hours support.

Equipment Audits

Cheng Hua Systems has a staff of highly trained and experienced technical engineers that are available to support your equipment needs. We will perform an independent audit of your current equipment conditions and provide a detailed report along with recommendations of items in need of repair or replacement.

Problems start out as symptoms. An equipment audit spots symptoms before they become problems. The result is less downtime.

Contact your local Authorized Distributor for a quote.

Cheng HuaSystems Equipment Warranty

Cheng Hua Systems warrants that the material and workmanship entering into its equipment is merchantable and will be furnished in accordance with the specifications stated.

Cheng Hua Systems agrees to furnish the purchaser without charge any part proved defective within 2 years from date of shipment provided the purchaser gives Cheng Hua Systems immediate notice in writing and examination proves the claim that such materials or parts were defective when furnished. For drive components specific to XenoROL® (i.e. Xeno belts, slave Xeno belts, drive spools, standard and speed-up, and spacers), this warranty shall be extended to five years of running use, provided the conveyors are applied, installed and maintained in accordance with Cheng Hua Systems published standards. Other than the above, there are no warranties which extend beyond the description on the face hereof. Consequential damages of any sort are wholly excluded.

The liability of Cheng Hua Systems will be limited to the replacement cost of any defective part. All freight and installation costs relative to any warranted part will be at the expense of the purchaser. Any liability of Cheng Hua Systems under the warranties specified above is conditioned upon the equipment being installed, handled, operated, and maintained in accordance with the written instructions provided or approved in writing by Cheng Hua Systems.

The warranties specified above do not cover, and Cheng Hua Systems makes no warranties which extend to, damage to the equipment due to deterioration or wear occasioned by chemicals, abrasion, corrosion or erosion; Purchaser's misapplication, abuse, alteration, operation or maintenance; abnormal conditions of temperature or dirt; or operation of the equipment above rated capacities or in an otherwise improper manner.

THERE ARE NO WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXTENDING BEYOND THOSE SET FORTH IN THIS STATEMENT OF WARRANTY.

Spare Parts Ordering

At Cheng Hua Systems we maintain an inventory of critical spares and replacement parts in Spring Lake, MI. Why? So you can have the parts on hand when you need them and can count on fast turnaround for replacement parts. Most parts orders are shipped the same day when received by Noon EST.

Most equipment orders come with two spare parts lists, a consolidated list with recommended quantities and pricing and a "where used" list based on each defined conveyor unit. All spare part listings are kept on file for Distributor "back up" for future reference.

If you do not have your equipment spare part listing... we want to get parts to you as quickly as we canand you can help by providing the information from the bed tag label.

Each unit of Cheng Hua Systems equipment has a white paper label attached either to the inside or outside face of the side channel.