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Just 43.5% of staff had current training on ‘person centred approach to dementia care’ and 41.9% had current ‘introduction to dementia’ training

And bosses have been told Highfield requires improvement, with the surprise inspections in June revealing medication records were not always correct.

The visit also found the home, at The Meadowings, was in need of decoration, with paint “chipped and peeling”.

One relative told inspectors: “The place would benefit from a makeover.”

The visits also found Highfield ignored Department of Health guidance regarding the colour of homes for dementia sufferers, which when correct, can make an “enormous difference” in their quality of life.

But inspectors say: “We saw that the physical environment throughout the home did not always reflect best practice in dementia care.

“There was no contrast in colours of the walls and handrails placed around the walls for people to use as support.