Tuesday, 9 June 2015

WhatsApp helpline gets 300 complaints on Day 1

The
traffic helpline set up by the Noida traffic police on messaging
application WhatsApp received over 300 complaints and suggestions on
Tuesday, a day after its launch.

According to officials, most
of the messages on the helpline, which is being monitored by SP
(traffic), were congratulatory ones appreciating the initiative, but
some also highlighted issues on city roads.

R N Mishra, SP
(traffic), said, "Some commuters informed us about a traffic jam at the
Gijhor crossing in Sector 53. We also got messages about inoperative
traffic signals in Sector 76-50. We sent our officials to ease the
problem once we got the messages."

Some residents also sent in
suggestions for the traffic police. One such message posted on the
traffic helpline read, "The traffic police should regulate autos in the
city. People alight from the right side of the auto, which can be
dangerous. The traffic police should ensure its enforcement."

Enforcement officials said they would classify messages into three
categories - complaints, suggestions and comments. "Issues like traffic
jams and inoperative traffic lights will be addressed on a priority
basis," said the SP (traffic).