The consumerisation of enterprise technology has led to an increasing expectation from lawyers, clients, and business users alike that the legal technology they are using in the workplace for collaboration, knowledge management, transaction management, and more should be as useful, intuitive, and user-friendly as what they are already using at home on a day-to-day basis.

Digital workplaces are answering the demand for a better way to work, by providing a single platform to manage content, people, and applications. As law firms review their technology strategy for the next three to five years, there is an opportunity to create digital workplaces that will match how lawyers will want to work in the future. Within a digital workplace, a lawyer will have access to relevant data and content, collaborate with both clients and colleagues, share knowledge, and solve problems, all in real-time, from anywhere.

At the same time, clients are expecting firms to be using data, artificial intelligence and other technologies to predict outcomes, reduce costs, improve transparency and ultimately add value.

Technology and Upheaval
While it’s easy to conclude that the technological revolution that’s already been unleashed will continue to drive transformation over the next 10 years, it’s harder to pinpoint how.

Expect more and more tasks to become subject to automation—not just contracts and e-discovery but also areas like trademarks and due diligence for mergers, for starters.

Technology and artificial intelligence on their own are noteworthy, but what’s more compelling is the impact they will have on how firms are structured.

“Everything that can be taken out of the hands of subject-matter experts and handed over to the process experts and technologists will be,” says Orrick, Herrington & Sutcliffe Chairman and CEO Mitch Zuklie. “There will be far fewer associates sitting in rooms with documents and more strategic partnerships among law firms and legal tech providers.”

This transition could help chip away at the supremacy of the billable hour.
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Not only will technology move up the value chain for litigation, it will also emerge as a greater player on the deal side. Jae Um, director of pricing strategy at Baker McKenzie, expects to see a much greater focus on compliance and regulatory technology in the next five years.

As AI solutions, which depend upon machine learning, are slowly deployed in the marketplace, their efficacy will inevitably grow.

How about a little wild speculation to wrap this up? With more nonlawyer specialists finding professional homes in law firms, it’s a short leap to hybrids between law firms and professional services operations. Imagine consultants and accountants working together with lawyers and technologists to solve clients’ increasingly complex problems. And what about a high-profile merger between a Big Four firm and a global law firm? I wouldn’t rule it out.

(DALLAS) — Gone are the days of a lengthy and sometimes costly process to request educational records for job or college applications. Through its investments in groundbreaking technology, DCCCD is allowing students unprecedented access to their educational transcripts. This places students in the unique position to maintain lifelong digital ownership of their complete academic credentials, with the flexibility to use those records to propel them toward academic and career success.

DCCCD is pleased to announce a new partnership with Dallas-based GreenLight Credentials, a new secure digital locker. With GreenLight, DCCCD students will have wide-ranging access to their academic records anytime, anyplace, by simply clicking a button.

Nice, linear timelines offer a certain amount of assurance: that events can be preordained, chaos can be contained, and success can be plotted and guaranteed. Of course, the real world we all inhabit is a lot messier. Regulatory actions or natural disasters are wholly outside of your control, while other factors — workforce development, operations, new product ideas — are subject to layers of decisions made throughout your organization. As all those variables collide, they shape the horizon.
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Chief strategy officers and those responsible for choosing the direction of their organizations are often asked to facilitate “visioning” meetings. This helps teams brainstorm ideas, but it isn’t a substitute for critical thinking about the future. Neither are the one-, three-, or five-year strategic plans that have become a staple within most organizations, though they are useful for addressing short-term operational goals. Deep uncertainty merits deep questions, and the answers aren’t necessarily tied to a fixed date in the future. Where do you want to have impact? What it will take to achieve success? How will the organization evolve to meet challenges on the horizon? These are the kinds of deep, foundational questions that are best addressed with long-term planning.

DC: Holy smokes!!! How might this be applied to education/learning/training in the 21st century!?!

“What if neither distance nor language mattered? What if technology could help you be anywhere you need to be and speak any language? Using AI technology and holographic experiences this is possible, and it is revolutionary.”

Microsoft has created a hologram that will transform someone into a digital speaker of another language. The software giant unveiled the technology during a keynote at the Microsoft Inspire partner conference [on 7/17/19] in Las Vegas. Microsoft recently scanned Julia White, a company executive for Azure, at a Mixed Reality capture studio to transform her into an exact hologram replica.

The digital version appeared onstage to translate the keynote into Japanese. Microsoft has used its Azure AI technologies and neural text-to-speech to make this possible. It works by taking recordings of White’s voice, in order to create a personalized voice signature, to make it sound like she’s speaking Japanese.

The thing is, the home visit isn’t by a doctor but an onsite “care coordinator” equipped with a full set of professional testing equipment and direct video contact with the doctor.

The coordinator runs through tests using a high-resolution camera, ultrasound, EKG, glucometer, blood pressure, oximeter, and other state-of-the-art equipment, all of which is controlled using Zipnostic’s own apps.

Test data is made available to the real doctor at the end of the camera, who can take control of the testing procedure and provide an on-the-spot medical diagnosis based on real data.

The idea is that a diagnosis can be provided at around a fifteenth of the cost of a visit to the ER, and that the data driving the diagnosis can be much more accurate than you get from, say, a video chat using an app.

The arrangement was possible logistically because Humberstone took her courses in business and environmental sustainability entirely online. And it was feasible financially because Starbucks and Arizona State University covered most of her tuition bill.

Local economies across the country have been on diverging trajectories for years, and ***they are entering the automation age from different starting points.*** Our view incorporates the current state of local labor markets as well as the jobs that could be lost and gained in the decade ahead.

The US labor market looks markedly different today than it did two decades ago. It has been reshaped by dramatic events like the Great Recession but also by a quieter ongoing evolution in the mix and location of jobs. In the decade ahead, the next wave of technology may accelerate the pace of change. Millions of jobs could be phased out even as new ones are created. More broadly, the day-to-day nature of work could change for nearly everyone as intelligent machines become fixtures in the American workplace.…The labor market could become even more polarized. Workers with a high school degree or less are four times as likely as those with a bachelor’s degree to be displaced by automation. Reflecting more limited access to education, Hispanic workers are most at risk of displacement, followed by African Americans. Jobs held by nearly 15 million workers ages 18–34 may be automated, so young people will need new career paths to gain an initial foothold in the working world. Roughly 11.5 million workers over age 50 could also be displaced and face the challenge of making late-career moves. The hollowing out of middle wage work could continue.
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The future of work is not just about how many jobs could be lost and gained. Technology is altering the day-to-day mix of activities associated with more and more jobs over time. The occupational mix of the economy is changing, and the demand for skills is changing along with it. Employers will need to manage large-scale workforce transformations that could involve redefining business processes and workforce needs, retraining and moving some people into new roles, and creating programs for continuous learning. This could be an opportunity to upgrade jobs and make them more rewarding. The choices that employers make will ripple through the communities in which they operate.

The need fora next gen learning platform is quickly approaching us!Either that, or colleges and universities better get FAR moreresponsive/nimble, and focus FAR more on lifelong learning.
This is not a joke.This is not just text on a web page.
This is a future that’s barreling at us at amazingly fast speeds.
A new chapter is coming at us quickly.

All of Pearson’s 1,500 higher education textbooks in the U.S. will now be “digital first.” The company announced its big shift away from print today, calling the new approach a “product as a service model and a generational business shift to be much more like apps, professional software or the gaming industry.”

The digital format will allow Pearson to update textbooks on an ongoing basis, taking into account new developments in the field of study, new technologies, data analytics and efficacy research, the company said in a news announcement. The switch to digital will also lower the cost for students: The average e-book price will be $40, or $79 for a “full suite of digital learning tools.”

There’s no crystal ball for the legal industry, just as there’s none for life. That said, industry trends don’t arise out of the ether — they develop over time. These trends collectively form the basis for estimations about what the future of the legal industry will look like.

These industry insiders have studied the trends, and they lent us their insights into the future of law. Take a look:

From DSC:In looking through these perspectives, one can often see the topics of emerging technologies, changing client expectations, and changing business models.

Addendum on 7/1/19:

What Does 2019 Hold for Legal AI?— from law.com by Emily FogesWhat developments can we expect in the next year? Where and in what new ways will AI tools be deployed?

Just as accountants no longer imagine life without excel, lawyers will soon be unable to imagine their day-to-day without AI.
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Technology should be seen to work seamlessly in tandem with the lawyers, surfacing relevant and pertinent information which the lawyer then decides to act on.

Has Technology Made State Regional Universities Obsolete?— from campustechnology.com by Richard RoseWhile SRUs do some things well, the current model is not sustainable, with students taking on enormous debt and receiving relatively little income benefit in return. Here’s how technology can help change the equation.

Excerpts (emphasis DSC):

What if the State Board of Higher Education assembled a teamto create one exceptionally fine Official Texas Version of the sophomore Western Civilization course? The team would include brilliant subject-matter experts, the best graphic artists, senior instructional designers, professional film editors and sharp-eyed text editors, who could produce a 48-clock-hour video course of previously unimaginable quality.
…When technology is fully embraced because the need for a better and cheaper product finally trumps the political protection of the status quo, the state regional university will be replaced as part of new state university systems in which local institutions will play a very different role. These new local institutions could be called Learning Satellite Centers (LSCs).
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Much content will take the form of high-budget, high-quality multimedia productionswith delivery available to all popular devices, from desktop computers to cell phones. Access to learning materials, from course movies and podcasts to reading materials, will be through an expanded electronic distribution system that will eliminate the need for paper-based academic libraries.
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The goal of the University Center plus Learning Satellite Center model is to transfer agency back into the hands of the students, where it belongs. No longer will a self-appointed privileged group of professional academics with their arcane degrees and funny ceremonial robes be dictating to the rest of society what we all need to learn and how we need to learn it.Technology will be the great leveler and the marketplace will help individual students decide what choices are best.

Of course, a brief sketch like this one will raise many questions that cannot be explored in a single article, but the conversation must begin. The current State Regional University is not sustainable and can only be propped up by politics and sentiment for so long. Too many students are piling up huge debt to earn dubious degrees that don’t lead to marketable skills or significant economic benefits. Technology has made more effective models of higher education attainable and at a lower price. We need to fearlessly explore such models before our charming old regional campuses drift into irrelevance.

From DSC:While the article has a bit of a bite to it (which I suppose readers of this blog would say they might see in my writings/comments as well from time to time), THIS is the kind of innovative, creative thinking that will get us somewhere. I really appreciate Richard’s article and the deep thought he was put into this topic.

This page*lists those graphics plus the list of team members that I thought of in December 2008:

Subject Matter Experts

Instructional Designers

Project Managers

Recruiters

Legal Counsel

Researchers / Mind Experts

Digital Audio Specialists

Digital Video Specialists

Streaming Media Experts

Mobile Learning Consultants

Writers and Editors

Programmers and Database Specialists

Web Design and Production Specialists

Interactivity Designers

Multimedia Specialists including Multi-Touch Experts/Programmers

3D / 2D Graphic Designers and/or Animators

MindMappers / Visual Learning Experts

Personalized Learning Consultants

Security Experts

The students themselves

Other

*BTW, I renamed this idea from the Forthcoming Walmart of Educationto the Forthcoming Amazon.com of Higher Education

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While I’m at it…below are a couple of ideas that I documented back in 2009 that Richard might like…

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As of today…I would simplify that last graphic to
include a subscription model to streams of content.

Ok…one more graphic from 5/21/09 that describes what I thought would happen if institutions of traditional higher education maintained the status quo through the years. I feel pretty good about how these predictions turned out, but I wish that we would have made even more progress along these lines than we have (since the time I created this graphic).

…wouldn’t it be cool if you could use your voice to ask your smart/connected “TV” type of device:

“Show me the test questions for Torts I from WMU-Cooley Law School. Cooley could then charge $0.99 for these questions.”

Then, the system knows how you did on answering those questions. The ones you got right, you don’t get asked to review as often as the ones you got wrong. As you get a question right more often, the less you are asked to answer it.

You sign up for such streams of content — and the system assesses you periodically. This helps a person keep certain topics/information fresh in their memory. This type of learning method would be incredibly helpful for students trying to pass the Bar or other types of large/summative tests — especially when a student has to be able to recall information that they learned over the last 3-5 years.

Come to think of it…this method could help all of us in learning new disciplines/topics throughout our lifetimes. Sign up for the streams of content that you want to learn more about…and drop the (no-longer relevant) subscriptions as needed..

One of the first levels of opportunity is simply embedding the skills that are demanded in the job market into educational programs. Education certainly has its own merits independent of professional outcomes. But critics of higher education who suggest graduates aren’t prepared for the workforce have a point in terms of the opportunity for greater job market alignment, and less of an “ivory tower” mentality at many institutions. Importantly, this does not mean that there isn’t value in the liberal arts and in broader ways of thinking—problem solving, leadership, critical thinking, analysis, and writing are among the very top skills demanded by employers across all educational levels. These are foundational and independent of technical skills.

The second opportunity is building an ecosystem for better documentation and sharing of skills—in a sense what investor Ryan Craig has termed a “competency marketplace.” Employers’ reliance on college degrees as relatively blunt signals of skill and ability is partly driven by the fact that there aren’t many strong alternatives. Technology—and the growth of platforms like LinkedIn, ePortfolios and online assessments—is changing the game. One example is digital badges, which were originally often positioned as substitutes to degrees or certificates.

Instead, I believe digital badges are a supplement to degrees and we’re increasingly seeing badges—short microcredentials that discretely and digitally document competency—woven into degree programs, from the community college to the graduate degree level.

However, it is becoming increasingly clear that the market is demanding more “agile” and shorter-form approaches to education. Many institutions are making this a strategic priority, especially as we read the evolution of trends in the global job market and soon enter the 2020s.

Online education—which in all its forms continues to slowly and steadily grow its market share in terms of all higher ed instruction—is certainly an enabler of this vision, given what we know about pedagogy and the ability to digitally document outcomes.

In addition, 64 percent of the HR leaders we surveyed said that the need for ongoing lifelong learning will demand higher levels of education and more credentials in the future.