Xtend Extends Credit Union Client List

Xtend Inc. has added two new owners and eight new clients and reported that it has surpassed $2 million in revenue in a single fiscal year for the first time in its 11-year history.

The Grand Rapids, Mich., CUSO is an affiliate of CU*Answers, the core processing operation with which it shares space, and specializes in back office, compliance monitoring and contact center services to more than 170 credit unions and CUSOs across the country.

Xtend’s two new owners – bringing the total to 72 – are the $115 million United Educational Credit Union in Battle Creek, Mich., and the $60 million NorthPark Community Credit Union in Indianapolis.

Meanwhile, the new clients – eight credit unions and a CUSO – have signed up for call center services that include combinations of inbound and outbound offerings, lending support calls, outbound member contact calls and online chat, the company said.

“Our Xtension Contact Center continues to be our fastest-growing business unit,” said Xtend President Scott Collins. “What started as an outbound contact center a half-dozen years ago has grown into a full-service member support center that serves partners in four time zones and soon to be five.”

Kim Wilson, CEO of the $38 million Grand Rapids Family Credit Union and Xtend board chair, said, “It seems like just yesterday that we were celebrating $1 million in revenue. In fact it was just three short years ago. As a board, we feel we are building something very special to help our peer credit unions become even more competitive in the marketplace.”