Your Vaultview site needs to be added to “Trusted Sites”. Open Internet Explorer and log into your Vaultview site. Click “Tools” then “Internet Options”. Click on the “Security” tab then the “Sites” button. Click the “Add” button to add your Vaultview site (https://xxxxxx.com) to the “Trusted Sites” list, close and save. Try to print/email from Vaultview now.

Verify user has print permissions to the Document Type in Vaultview.

Do you have Adobe Reader installed and is it your default application to on PDF documents? Vaultview needs the default PDF application to be Adobe Reader.

Vaultview Plug-In. Prior to Vaultview version 6.0, Vaultview required a plug-in for printing. Follow the link below for help determining your version of Vaultview and information on installing the Vaultview Plug-in if you are using an older version of Vaultview.

(Note: If your Vaultview website address is a DocTeamVV web address such as https://abc.docteamvv.com you are using a Hosted Site with the latest available version and You DO NOT NEED the plug-in)