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On Call Travel Assistance

24-Hour Travel Assistance

Through our group coverage with Reliance Standard Life Insurance Company (RSL), you will now automatically receive travel assistance services provided by On Call International (On Call), pursuant to an agreement entered into between RSL and On Call. On Call is a 24-hour, toll-free service that provides a comprehensive range of information, referral, coordination and arrangement services designed to respond to most medical care situations and many other emergencies you may encounter when you travel. On Call also offers pre-trip assistance including passport/visa requirements, foreign currency and weather information.

The following is an outline of the On Call emergency travel assistance service program. For a complete description of all services and the program terms and limitations, please refer to the Description of Covered Services document. (below)

Covered Services

When traveling more than 100 miles from home or in a foreign country, On Call offers you and your dependents the following services:

Pre-Trip Assistance

Inoculation requirements information

Passport/visa requirements

Currency exchange rates

Consulate/embassy referral

Health hazard advisory

Weather information

Emergency Personal Services

Urgent message relay

Interpretation/translation services

Emergency travel arrangements

Recovery of lost or stolen luggage/personal possessions

Legal assistance and/or bail bond

Emergency Medical Transportation

Emergency evacuation

Medically necessary repatriation

Visit by family member or friend

Return of traveling companion

Return of dependent children

Return of vehicle

Return of mortal remains

Medical Services Include

Medical referrals for local physicians/dentists

Medical case monitoring

Prescription assistance and eyeglasses replacement

Convalescence arrangements

How It Works

At any time before or during a trip, you may contact On Call for emergency assistance services. It is recommended that you keep a copy of this summary with your travel documents. Simply detach the wallet card to ensure convenient access to the On Call phone numbers.