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Qatar Airways: An Introduction

As a member of oneworld® airline alliance, Qatar Airways is one of the most renowned five-star airlines in the world today. From 2011 to 2016, Qatar Airways has consistently held its spot as the world’s top two airlines, according to Skytrax. Qatar Airways serves flights to more than 160 destinations across 70 countries in three class types: economy class, business class and first class.

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Service & Facilities

Qatar Airways Rating

based on 1008 reviews

Service standard: Full Service

Qatar Airways Seat Class

Economy Class

Qatar Airways’ Economy Class offers affordable flights with premium quality service and facilities to ensure passengers' comfort. The seating area in Qatar Airways’ fleets is one of the most spacious in the industry, keeping passengers comfortable even during their long flight. Passengers will also be able to enjoy in-flight entertainment through a personal monitor in their seats. An amenity kit is also provided to make sure that the journey with Qatar Airways is always enjoyable.

In-flight Meal

Qatar Airways collaborates with celebrity chef Nobu Matsuhisa to serve delicious meals on its flights. The chef has altered the flavors of the food to adjust to the passengers’ changing taste buds at 30,000-feet. The freshly prepared food are halal and served complete with a variety of hot and cold drinks. Passengers with special dietary requirements must order their meal at least 24 hours prior to departure.

Business Class

The passenger seats in Qatar Airways’ Business Class support those who want to work conveniently during the flight. The seat and table in Business Class are designed like a working space, equipped with LED lamp, laptop, and USB ports. Free WiFi connection is also available in several aircraft. When Business Class passengers opt for some relaxing time instead, they can enjoy the in-flight entertainment through the dual monitors in their seat, or lie down on their seat which can be converted into a flat bed.

In-flight Meal

Passengers in Business Class can enjoy special Qatar Airways menus and beverages, such as mocktail and spicy zest, to keep them feeling fresh during the flight. Qatar Airways always serves halal food in every flight; therefore, a Muslim passenger does not need to make a special order. However, any special menus can be requested in advance at least a day before departure.

First Class

First class in Qatar Airways offers a luxurious flight experience with exclusive service. The first class cabin is spacious, with distance among seats far enough to provide comfort and privacy to all passengers as they sleep, watch movies, listen to music, play some games or even work during the journey. Every seat can be converted into a flat bed, complemented with a pillow, duvet, and linen blanket. During the flight, cabin crew will always at hand to meet the passengers’ needs.

In-flight Meal

In Qatar Airways’ First Class, passengers can enjoy the signature dishes of Chef Matsuhisa on a beautifully set table using deluxe cutlery. There is a variety of refreshments such as wines and non-alcoholic drinks which passengers can enjoy before, during, and after meal. Passengers can also order special menus for infants and children, as well as to meet their vegetarian and health-based dietary requirements. Nevertheless, special menus should be informed to Qatar Airways at least 24 hours prior to departure.

Qatar Airways Privilege Programs

Privilege Club

Qatar Airways’ frequent flyer program, known as Privilege Club, offers four tiers of membership: Burgundy, Silver, Gold and Platinum. The Privilege Club membership is obtained on the basis of price and passengers’ miles with Qatar Airways. There is also a Family Privilege Club in which families can collect Qmiles and Qpoints for their members, so that they can redeem the rewards faster. Privilege Club members can redeem their points for a free flight ticket, car rental discount, hotel discount, and much more.

Airport Lounges

The Gold and Platinum Privilege Club cardholders can enjoy the facilities in the oneworld® airport lounges, which can be found at more than 600 airports around the world. Qatar Airways also has its own airport lounges in Hamad Doha, Heathrow London, Dubai, and Charles de Gaulle Paris for its First Class and Business Class passengers. Passengers can enjoy premium facilities such as friendly staff service, restaurant, spa, reading materials, and luxury open spaces in the lounge.

Qatar Airways Fleet

Airbus A330-200

Seat class:

Economy

Business

First

Seat layout:

2-4-2 (Economy)

2-2-2 (Business)

1-2-1 (First)

Seat pitch:

32 inches (Economy)

60 inches (Business)

79 inches (First)

In-flight entertainment:

Available

WiFi:

Available

Power/USB port:

Available

Airbus A380-800

Seat class:

Economy

Business

First

Seat layout:

3-4-3 (Economy)

1-2-1 (Business)

1-2-1 (First)

Seat pitch:

32 inches (Economy)

80 inches (Business)

83 inches (First)

In-flight entertainment:

Available

WiFi:

Available

Power/USB port:

Available

Boeing 787-8

Seat class:

Economy

Business

Seat layout:

3-3-3 (Economy)

1-2-1 (Business)

Seat pitch:

31 inches (Economy)

80 inches (Business)

In-flight entertainment:

Available

WiFi:

Available

Power/USB port:

Available

Qatar Airways In-flight Crew

Qatar Airways Flight Attendant Uniform

Qatar Airways’ cabin crew wear a white shirt and a red burgundy outer. The female flight attendants wear a knee-length skirt or long pants and a hat, while the male flight attendants wear black pants and a tie. There is a small Qatar Airways badge on the hat, which is inspired by the Qatar oryx head. The uniform is simple but very elegant and professional. In many cases, the crew would take off their outer and hat during the flight. The goal is to make them able to move more comfortably, hence enabling them to deliver better service for passengers.

Qatar Airways Passenger Policy

Infant Passenger Policy (0-2 Years Old)

Infants younger than 8 days old are allowed to travel with the airline, only if the respective infant’s doctor fills the Medical Information Form (MEDIF) provided by Qatar Airways Medical Center.

Infant passengers must carry the relevant traveling documents.

Infant passengers must be accompanied by the parent or an adult companion aged at least 16 years old.

One adult is allowed to accompany only one infant passenger.

Infants younger than 12 months old can be kept on their guardian’s lap during the flight. These infants are charged 10% of the adult fare.

Infants older than 12 months must be kept on a separate seat or a car seat, and use a child ticket. There is no additional fee for a car seat.

Passengers carrying an infant must inform the airline at the time of booking.

Child Passenger Policy (2-12 Years Old)

Children between 2 and 5 years old must be accompanied by an adult aged at least 16 years old.

Child passengers will be applied the child ticket fare, which varies depending on the flight route.

Passengers traveling with a 2 to 3-year-old child are allowed to bring their own car seat, with no additional fee.

Children older than 12 years old must pay the adult fare.

Child passengers must carry the relevant traveling documents.

Children between 5 and 12 years old can travel as unaccompanied minors. Upon request, Qatar Airways can provide a professional attendant to accompany the child during the flight. The attendant will hand the child to the person appointed by the guardian when they have arrived at the destination airport.

Unaccompanied minors must bring a letter from their guardian, stating that they are allowed to travel alone. Their guardian must inform Qatar Airways about the unaccompanied minor during ticket booking or at least 72 hours before departure.

An unaccompanied minor ticket is priced the same as an adult fare. The guardian may also need to pay for a professional attendant service and the return ticket.

Pregnant Passenger Policy

Passengers within their 28-week pregnancy and without history of complication are allowed on board without any special requirement. However, it is suggested that they bring a letter from the doctor to avoid delay during airport check-in.

Passengers on their 29 to 32-week pregnancy and have only a one-time history of complication are allowed to travel if a doctor’s letter is provided. The MEDIF is not required.

Passengers on their 29 to 32-week pregnancy and have multiple history of complication are required to submit a doctor’s letter and fill the MEDIF.

Passengers on their 33 to 35-week pregnancy and have only one-time or no history of complication are allowed to travel if a doctor’s letter is provided. The MEDIF is not required.

Passengers on their 33 to 35-week pregnancy and have multiple history of complication are not allowed onboard.

Passengers on their 36-week pregnancy or beyond are not allowed onboard.

Disabled Passenger Policy

Passengers with a disability must bring their identity card and relevant documents.

Passengers with a disability must inform their special requests by contacting Qatar Airways’ local office at least 24 hours prior to departure, or through the “Manage Booking” menu on the Qatar Airways website.

Qatar Airways will carry a wheelchair and other mobility tools such as crutch and cane without an extra fee.

Passengers with a disability are allowed to travel alone, because Qatar Airways provides mobility assistance. The airline also cooperates with airport managements to assist passengers with a disability during their time at the airport.

Qatar Airways Check-in Policy

Qatar Airways Check-in Time

Please find the check-in time for all Qatar Airways flights on the table below. Check-in time may vary if your flight is operated by a partner airline. Please check your e-ticket to ensure.

Flight Route

Recommended Check-in Time

Check-in Time Limit

All Routes

3 hours before departure

1 hour before departure

Qatar Airways Online Check-in

Online check-in is also available for Qatar Airways flights. Please follow the steps below.

Qatar Airways Refund Policy

In general, refunds are permitted for personal reasons (self-cancellation, sickness, pregnancy, or death of a passenger), cancellation/rescheduling by the airline, force majeure, or double booking. However, different airlines have different policies regarding acceptable refund reasons. Please visit Qatar Airways Refund Policy for a complete information on refund.

Qatar Airways Reschedule Policy

You can easily change your flight schedule and itinerary using Easy Reschedule. Some airlines allow changes to date, time, route, and airline, while some only allow changes to date and time.
Please refer to Qatar Airways Reschedule Terms & Conditions to find the complete guide to rescheduling your flight. If your flight is not eligible for Easy Reschedule, please contact Qatar Airways directly to reschedule.

Profile

About Qatar Airways

Qatar Airways (IATA code: QR) is a global airline well-known for its prime services and comfortable facilities. Qatar Airways’ main office is located in Doha, with several local offices spread across various countries. Since 2014, this airline has used Hamad International Airport as the hub for most of its daily flights.
Qatar Airways isa state-owned airline which was formed in 1993, and was reformed in 1997 to become one of the best airlines in the world. The airline has a slogan “Going Places Together” and has been successful in developing its service quality, while growing its number of fleets and destinations. Qatar Airways’ success story has been cemented by the many awards it has received.
From 2011 to 2016, Qatar Airways had consistently held the top two spots in the world's best airline ranking by Skytrax. The airline held the first place in 2011, 2012, and 2015. In 2016, Qatar Airways also earned other awards from Skytrax, which included World's Best Business Class, Best Business Class Airport Lounge, and Best Airline Service in the Middle East. Qatar Airways’ frequent flyer program has also earned a Freddie Awards twice, in 2006 and 2007.
Qatar Airways provides a 50-kg baggage allowance for its First Class passengers, 40 kg for Business Class, and 30 kg for Economy Class. Passengers in First and Business Class are also allowed to bring two carry-on bags into the cabin, with a total maximum weight of 15 kg. Meanwhile, Economy Class passengers are allowed one cabin bag with a maximum weight of 7 kg. In addition, passengers are allowed to bring a small handbag into the cabin.
Aside from the generous baggage allowance, Qatar Airways provides in-flight entertainment in all of its cabin, called Oryx One. It offers more than 3,000 titles of movies, songs, and games, which can be played on the passenger’s personal monitor and headset. As an alternative, a creative education kit is also available for child passengers. USB ports are available in each seat, making it possible for passengers to use their gadget for a long time.
Qatar Airways advises its passengers to arrive at the airport three hours prior to departure. To avoid a long check-in queue at the airport counter, passengers can also check-in online from 48 hours to 90 minutes before departure. However, passengers are still suggested to arrive at the airport three hours before departure to go through airport security, immigration and boarding.

Qatar Airways History

Qatar Airways began as a small airline in the Persian Gulf country of Qatar. This airline was formed on 22 November 1993, and began its operation on 20 January 1994. In the beginning, the airline was owned by the Qatar royal family. At the time, the airline only had four units of aircraft, bought second-hand from other airlines, to serve only regional routes in the Middle East.
It was not until 1997, when Akbar Al Baker assumed the role of CEO of Qatar Airways, that the airline experienced a reformation to become an international airline offering the best service. One of the reformation strategies was to add more fleets and destinations. From 1997 to 2003, Qatar Airways added more than 40 new fleets. The airline also added new routes to Jakarta, Indonesia and Basra, Iraq. At the time, half of Qatar Airways’ stocks were owned by the government, while another half was owned by the private sector.
In 2003, Qatar Airways became the first airline to pass the new stringent IATA Operational Safety Audit (IOSA). A year later, the airline was formally recognized as a world's five-star airline from Skytrax — a crucial moment which marked Qatar Airways' milestone.
A year later, in 2004, Qatar Airways’ had flown to more than 54 cities. In the following year, the airline opened a new Doha – Osaka route and bought 50 new Airbus A340-600 jets. As a result, Qatar Airways successfully carried 5.6 million passengers in the fiscal year of 2004 – 2005, and increased its number of passengers to 6.3 million in the following fiscal year.
In 2006, Qatar Airways received 50 new Airbus A340-600 high gross weights version, which offer higher fuel capacity for long-haul flights. This type of aircraft can be used to fly from Doha to the east coast of the United States without a stop, flying above Europe and the Atlantic Ocean. The airline also became the official airline of the 15th Asian Games held in Doha in 2006.
One year later, two new routes to Newark and Washington, D.C. were launched. Qatar Airways also ordered 32 units of new Boeing 777 aircraft to carry even more passengers. Along with the additional routes and fleets, Qatar Airways also improved their service quality. As a result, the airline continued to win many awards, both regionally and internationally.
Qatar Airways became the first civil airline in the world to use gas-to-liquid (GTL) fuel in 2009. The aircraft which was used to try the fuel was an Airbus 340-600, flying on a Gatwick London – Doha route. The airline then tried its first flight to Melbourne in the same year.
In June 2010, Qatar Airways opened its first routes to South America, particularly to Sao Paulo and Buenos Aires. In this year, Qatar Airways started operating its 20th Boeing 777, making its fleet consist of a total of 86 aircraft.
The growth of Qatar Airways continued until it reached a new milestone in 2011, when the airline opened its 100th destination and operated its 100th aircraft. The 100th destination was Aleppo in Syria, while the 100th fleet was a Boeing 777-200.
In 2012, Qatar Airways became the first airline to acquire the complete aircraft recovery equipment. The new state-of-the-art kit was worth US$ 3.2 million. It can be used to recover the biggest passenger jet used at the moment, the Airbus A380. It is also transportable, enabling Qatar Airways to recover their aircraft from any incident site.
Moreover, 2012 was also marked with a new route from Doha to Perth and an exhibition of Boeing 787 Dreamliner owned by Qatar Airways in England. Qatar Airways was the first airline in the Middle East to own this type of wide-body aircraft. By the end of 2012, the airline has effectively operated three units of Boeing 787 Dreamliner.
In 2013, Qatar Airways became the first airline in the Middle East to join a world airline alliance, oneworld®. The alliance operates more than 14,000 flights in more than 1,000 cities each day. Qatar Airways passengers can enjoy the facilities offered by the alliance. For instance, those with a Gold or Platinum Privilege Club card can enjoy the oneworld® airport lounges in more than 600 airports around the world.
After becoming a member of oneworld®, Qatar Airways launched its first all-business class flight route from Doha to London. The aircraft used was an Airbus A319LR jet with 40 business class seats. The launch marked Qatar Airways’ commitment to providing top business class service.
Later in 2014, the Government of Qatar took over 50% of Qatar Airways’ stocks from the private stockholders. Consequently, since that time, Qatar Airways has been fully owned by the government.
In the same year, Qatar Airways launched a mobile application in order to make the information about Qatar Airways more accessible via mobile phone. One year later, Qatar Airways’ popularity rose, and it became the first airline in the world to have 10 million fans’ likes on its official Facebook account.
In December 2015, Qatar Airways became the first airline in the world to use Airbus A350 jets to travel to three continents. The third continent it visited was America, where it launched a branding campaign with the slogan “Going Places Together”, which has been used until today.
In July 2016, Qatar Airways reported that they gained the biggest profit in their own history, which was QAR 3 billion during the fiscal year of 2015 – 2016. In the same fiscal year, the airline employed at least 40,000 employees around the world, with 25,000 people directly under the Qatar Airways management. During that year, Qatar Airways added 14 new destinations and 19 fleets, including more Airbus A350 aircraft which were then operated by Qatar Airways for its newly opened Doha – Adelaide route.
Due to the massive growth throughout the span of 18 years, as of January 2017, Qatar Airways has had 192 fleets and 166 destinations. Yet, the airline has planned to operate eight new routes, which are to Las Vegas (US), Tabuk and Yanbu (Saudi Arabia), Canberra (Australia), Dublin (Ireland), Medan (Indonesia), Rio de Janeiro (Brazil), and Santiago (Chile).