Because When It Comes to the Bottom Line, Life Matters.

BECAUSE RELATIONSHIPS MATTERThe benefits environment is changing and with that, your client's needs. Responsive service, measurably effective, and globally delivered, Lifematters provides the expertise you can trust and the fail-safe service your clients deserve.

BECAUSE RESULTS MATTERLifematters is proven to improve presenteeism by 30%, life satisfaction by 34%, absenteeism by 44%, and work engagement by 13% for members who used the program. Effective and highly responsive, our programs deliver solutions 24/7 to meet the spectrum of life matters through brief counseling, workplace consultations, work/life resources, and community referrals and information.

BECAUSE SOLUTIONS MATTERLearn about the most up-to-date practices in domestic and global EAP and work/life services through our Solutions Center, featuring highly researched thought leadership and information to help you make the most of your EAP program.

Life, Work, Family, & Wellbeing.

LifeMatters is an industry leading Employee Assistance Program (EAP) and work/life solution that empowers your employees and their family members to meet life's challenges, great or small.

More aggressive about quality than market share, we use evidence-based practices from the behavioral sciences to maintain and enhance our reputation as a quality leader in the standalone EAP field.

The Same Services - Everywhere

EAP, legal, financial & community resource referrals – all in the local language

Manager consultation & referrals

Crisis & trauma assessment/response

U.S. expatriate support

Local and global oversight account management team

CRM-enabled promotions in local languages

Global & regional utilization reporting

Our Impact on Wellbeing and Productivity for LifeMatters Clients

34% Improvement in Life Satisfaction

13% Improvement in Work Engagement

30% Less Presenteeism

44% Less Absenteeism

18% Less Workplace Distress

Built on Relationships

92% corporate customer retention rate

96% of clients rate our services as satisfied or very satisfied

Serving many of the most respected global brands

LifeMatters Services

Telephone, online, and face-to-face EAP counseling

Risk assessment and response

Manager consultation and referrals handled by dedicated team

Work/life resources and community referrals

Trauma response services

Wellness services

Online content and resources

Employee-focused education

Professional development for managers

Account management

Reporting portal and reports

Promotional tools and strategies

Measuring Impact

We measure outcomes, not just utilization. LifeMatters uses a proprietary version of the Workplace Outcome Suite (WOS) - a validated tool designed to measure the impact of EAP services on employee absenteeism, presenteeism, life satisfaction, work engagement, and workplace distress.

Our Call Center Metrics Deliver

6 seconds on average to live answer

17 minutes - average length of intake call

Less than 1% call abandonment rate

Zero use of an automated attendant

Wellbeing & The Bottom Line

There is a 22.2% increase in revenues among companies with happy employees.Source: 2014 Fortune 100 Best Companies to Work For

Since 2009, a portfolio of Fortune's "Best Companies to Work For" companies outperformed the S&P 500 by 84.2%, with a similar portfolio of Glassdoor's "Best Places to Work For" outperformed the overall market by 115.6%.*

Being named a "Best Place to Work" leads to roughly a 0.75% jump in stock returns during the ten days after the announcement.*

Stock returns among the 30 lowest-rated public companies on Glassdoor broadly underperformed the market from 2009 to 2014.*

Our Difference

We are 24/7.

We are live.

No auto attendant, no page out to an on-call person, and no limits on numbers or length of calls.

We are convenient.

We provide care across multiple channels including live encrypted chat, video counseling and smartphone Apps.

We are full service.

We not only have programs tailored for employees, we also offer management consultation/coaching service to field a wide array of employer requests, including elevated risk and high profile situations.

We are measured.

We validate outcomes scientifically, tracking behavioral improvements in EAP users, and providing you with a snapshot of how well the program is advancing the well being of your workforce.

We are global.

We offer a worldwide EAP offering, LifeMatters Global, that provides culturally nuanced services that are consistently delivered across six continents, and provides 24/7 access in local languages.