While we hope that you will love every purchase, if you are not completely satisfied with your goods we will happily offer you a full refund or exchange.You are entitled to a refund or an exchange if you contact Jules B within 14 days of receipt to acknowledge the return.You then need to return your item(s) within a further 14 days in a perfect, resalable condition with all labels and tags attached.Please contact customercare@julesb.co.uk with your return tracking number, so we are aware you have returned your order and avoid any delays in processing your request.You can return your items in the post or at one of our stores.For more information on our returns policy click here.