More than just chat. Intercom's new app platform.

Meet the all-new Intercom Messenger – the only Business Messenger built for more than just chat. Accelerate growth across the customer lifecycle with a new customizable home screen, a growing library of Messenger apps, and a truly extensible platform.

Messaging apps are now used more than any other type of app. This means launching a messaging app on any platform could be seen as either a significant opportunity or an overly competitive nightmare. That isn't stopping Intercom, which today launched its new messenger - an open platform that lets businesses develop applications within the product.

Inside Intercom

We're releasing the biggest ever update to our Messenger. We've completely rethought how a messenger for business should work - it goes way beyond chat, to include a new home screen and Messenger Apps, giving your business the most advanced tools to communicate with customers and leads

Have live conversations with users inside your apps

Chat, qualify and close leads directly from Slack

Intercom for Slack is a new two-way integration makes it easy to convert your hottest leads right from Slack. Get instant notifications about new conversations, quickly respond and qualify leads without leaving the app you already have open all day. You can choose exactly what you’re notified about in which Slack channels, so you can focus on your best opportunities first.

Around the web

Medium

Lessons learned building Intercom's new Slack app While building our new integration between Slack and Intercom - which lets you reply to leads and users from Slack - one of our first considerations was how to represent content from Intercom in Slack.

Inside Intercom

Today, we're introducing a new two-way Slack integration that allows you to respond to leads super fast from the app you have open all day. The relationships we have with our customers are maintained by the conversations we have with them. Real-world conversations are dynamic, fluid interactions that adapt to the spaces we have them in.

The quickest way to get more qualified leads

Intercom has always been great for marketing and support teams. Today, we released 15 brand new features that make Intercom great for sales teams too. It’s the natural next step towards our mission of making internet business personal. Now your sales, marketing and support teams can communicate with your customers in one place.

Around the web

VentureBeat

Leads are the most divisive currency in any sales organization. Salespeople always want more leads, and they blame the marketing team when they aren't good enough. The marketing team blames the salespeople for not being able to close the leads they're given. It's the oldest story in the book.

Inside Intercom

Your best quality leads aren't at the end a cold call; they're the people that are already visiting your website. That's why we're releasing our Live Chat for Sales solution to help you turn those visitors into customers. Over the past six years, communication between businesses and customers has changed dramatically.