The first day of the workshop focuses on conflict analysis, while the second
day focuses on skill building. Using a combination of exercises, lectures, and
discussions, this workshop will explore the following topics: conflict response
styles, personality types, psychological needs, interests vs. positions, stages
of team development, elements of problem-solving communication, and
comprehensive conflict management program designs. Exercises and role plays will
help participants to practice and learn skills for preventing disputes,
de-escalating conflict situations, and resolving problems.