Tell me what to do

Maximum weight per parcel is 20 kg.Length must not exceed 150 cm and length+circumference must not exceed 300 cm.

Print out an approved address card via EDI, and attach it to the customs documentation. Your parcels will be collected from your home.

2

Us

The mailing item can be tracked to most countries.

The transit times vary depending on which country you are sending goods to.

Find transit times in your agreement, or phone us on 04045 for more information.

3

The recipient

Depending on the regulations of the recipient country, the mailing item will either be delivered direct to the door or to the post office.

Parcels that are attempted to be delivered or that are sent directly to the post office have a collection deadline of at least 14 days and up to 4 weeks in some countries. If the parcel is not collected by this deadline and there is not an explicit waiver for this in the transport label, the parcel will be returned to you. The list price for an equivalent new parcel to the country in question must then be paid.

If there are a lot of customs codes, we will request a commercial goods list (punch list) (LINK) in order to be able to carry out more efficient and cost-effective customs clearance

Routing Label (one per pallet [load bearer])

Waybill (consignment/delivery note) for the entire consignment

The fee for export and import customs clearance is included in the freight charge. The sender may need to have registered an importer who is responsible for VAT, customs and any other costs in the recipient country. You can find out more about customs clearance here.