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Passengers with special needs

If you're a passenger with any kind of special need when flying, here's all the information you require.

The youngest members of the family can fly alone with Vueling, thanks to our child escort service.

Persons with reduced mobility

Do you need assistance at the airport? We'll help you request it.

Pregnant women

If you're pregnant, see the requirements for travelling on a plane.

Travelling with a baby

You can fly with your baby between 2 weeks and 2 years old.

Larger passengers

You may request double the space so you can travel in greater comfort.

Passengers with impaired sight

If you have impaired sight, we will help you request airport assistance.

Children travelling alone

The child escort service allows children between 5 and 11 to fly alone to Vueling destinations. It is only available on direct flights, both domestic and international and is always associated with the Optima Fare. It's not yet available for Connecting Flights, so minors must always travel with an adult on such flights.

This service can be taken out when you make the booking, or through Customer Services at least 2 hours before departure, or at our airport offices up to 2 hours before your flight departs.

You also have the option of taking out this service for children between 12 and 17 (only through Customer Services).

This service is subject to availability.

For just €35 each way on national flights and €55 each way on international and Canary Islands flights!

Conditions for the Unaccompanied Minor Service: UM

1. Conditions for the Unaccompanied Minor Service: UM

The Unaccompanied Minor Service is mandatory for children between 5 and 11 years of age (11 + 364 days) who wish to travel alone. The service costs €35 each way on national flights and €55 each way on international and Canary Islands flights. This service must be booked at least 24 hours before departure. When you make a Vueling booking, the child will be allocated the most suitable seat for their in-flight care. This seat cannot be changed. When necessary, it may only be changed by cabin crew or check-in staff.

2. Unaccompanied minor form

On the flight confirmation page, there's a button to let you print out the form in PDF format. If you do not have the appropriate PDF reader, you can download it from the same page. You must print out all the corresponding copies.

By default, 3 copies each way per child will be printed. Each copy must be filled out with the child's details along with those of the father/mother or legal guardian that were provided when the booking was made. The form must also include the details of the person accompanying the child on the day of departure and the person collecting the child upon arrival. All copies must be signed by the father/mother or legal guardian. Photocopies are not accepted.

Once the booking has been made, you can access the form via the booking confirmation email, via the web section "Manage your booking" or at airport check-in desks. If you wish, you can also request that the form be re-sent via our Customer Services.

3. Obligations on the part of the father/mother or guardian.

The father/mother or guardian agrees to carry out the necessary steps so that the child will be accompanied to the departure airport and collected upon arrival by the persons stated on the form.

He/she must ensure that the child is carrying all the required documentation for the escort service and for entering the country of destination.

He/she agrees to take charge of the child in the event that the person assigned on the form is not awaiting them upon arrival or, otherwise, he/she authorises Vueling to return the child to his or her point of origin and agree to compensate and reimburse the company for all expenses incurred thereby.

He/she shall bear any additional expense or injury caused to third parties by the child, whether in flight or during boarding and disembarking.

Finally, he/she must be available by way of the contact telephone number at all times until the child has been collected at the destination

4. Obligations of the person accompanying the child on departure

The person accompanying the child on departure must be the same as stated on the form and must present the following documentation at check-in:

ID document (Passport or travel document):Photocopy of the parent or guardian's passport or travel document;The child's passport or travel document;All 3 copies of the form filled out and signed by the child's parent or guardian.

The person accompanying the child must remain at the airport until the plane has taken off.Vueling assumes responsibility for the child only from the time when he/she checks in at the airport and the agent instructed by Vueling has checked that the documentation enabling the child to travel is both complete and valid.

5. Obligations of the person collecting the child upon arrival

The person collecting the child upon arrival must be the same person as stated on the form and must have due proof of identity (Passport or Identity Card). He/she must also sign two copies of the form: one copy for the destination airport and one copy for the child.

We'll take care of forwarding your request to those in charge of the service at the corresponding airport.

If you prefer, you can request airport assistance yourself (only at Spanish airports) at least 48h before your flight departs by contacting the Aena website directly or phoning their customer services call-line on 902 404 704.

On the day of your flight, remember that:

When you arrive at the airport, go to one of the official meeting pointsand someone from passenger services will accompany you to our check-in desks.

You must go to the Vueling check-in desk in sufficient time, more than 2 hours before departure.

If you're pregnant, you can fly with us right up to week 27 (inclusive) without any problem and without having to bring a medical certificate.

If you wish to fly with us and you're between weeks 28 and 35 (inclusive), you must bring the original medical authorisation confirming that you are able to fly. This authorisation must also include its period of validity (start and end date) and the doctor's medical board number and signature.

As from week 36 of gestation onwards, pregnant women cannot fly for safety reasons as well as for the mother and unborn baby's health.

You can take your baby to the entrance of the plane in a push-chair at no extra cost.

On connecting flights, the push-chair is handed in at the final destination. At Barcelona Airport, in order to make the stop-over easier, you may request a special trolley with baby seat at the AENA Information Desk.

We'll take care of forwarding your request to those in charge of the service at the corresponding airport.

If you prefer, you can request airport assistance yourself (only at Spanish airports) at least 48h before your flight departs by contacting the Aena website directly or phoning their customer services call-line on 902 404 704.

On the day of your flight, remember that:

When you arrive at the airport, go to one of the official meeting points and someone from passenger services will accompany you to our check-in desks.

You must go to the Vueling check-in desk in sufficient time, more than 2 hours before departure.

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By checking this box, you authorise us to add your details to a file for which VUELING AIRLINES, S.A. is responsible in order to send you information and publicity, including by electronic means, regarding our services, promotions and other information that may interest you.

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We hereby inform you that, at VUELING, we are always at your disposal should you decide to exercise your rights of access, rectification and, in the event that you unsubscribe, cancellation of your personal data by way of written request that you must address to the Legal Department at VUELING AIRLINES, S.A., whose registered office is at Parque de Negocios Más Blau II, calle Pla de l'Estany 5, 08820 El Prat del Llobregat (Barcelona), or by sending an e-mail to lopd@vueling.com.