RoomsMake yourself at home in one of the 655 air-conditioned guestrooms. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

AmenitiesTake advantage of recreation opportunities including a health club and an indoor pool. Additional amenities at this hotel include complimentary wireless Internet access, gift shops/newsstands, and a hair salon.

DiningEnjoy a meal at one of the hotel's dining establishments, which include 3 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service.

Business, Other AmenitiesFeatured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 9 meeting rooms available for events.

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Know Before You Go

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

Breakfast fee: CNY 136 per person (approximately)

Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

AMENITIES:

24 Hour Room Service

24-Hour Front Desk

Beauty Shop/Salon

Business Center

Coffee Shop

Dry Cleaning Service

Elevator / Lift

Gift Shop on Property

Indoor Pool

Porter / Bellhop

Shopping

Wedding Services

(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

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Xiyuan HotelI got depressed!!!!

behbehani1
from Kuwait

Submitted on 04-06-2015

The Xiyuan Hotel has bad rooms, Front Desk staff, restaurant staff, Bad r----- restaurant and the list goes on.
The front desk staff had no smile on their faces, poor English spoken, even if they know. People cut the line and the staff (front desk) does not care.
I dined in two restaurants at the hotel the table was dirty I asked the waitresses to clean it and they showed no interest and they kept me sitting on the same table and they put the plate on top of the dirty area to cover it.
Service i...
The Xiyuan Hotel has bad rooms, Front Desk staff, restaurant staff, Bad r----- restaurant and the list goes on.
The front desk staff had no smile on their faces, poor English spoken, even if they know. People cut the line and the staff (front desk) does not care.
I dined in two restaurants at the hotel the table was dirty I asked the waitresses to clean it and they showed no interest and they kept me sitting on the same table and they put the plate on top of the dirty area to cover it.
Service is so bad itâ??s like telling me eat and go.
For a Five Star Hotel the concierge does not speak English I wonder!
The room is old and dirty, the bed sheet was torn, the furniture were damaged, some of the bathroom tiles were broken even around the shower area you will see fungus between the tiles.
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Xiyuan HotelExcellent hotel for that part of Beijing

Ksusha88
from Ð?Ð¸ÐµÐ²

Submitted on 27-06-2015

We have stayed first time at the Xiyuan Hotel in Beijing. Friendly, courteous staff they speak English. Rooms were very nicely laid out, all the amenities that you expect from. Comfortable sleep quality. Breakfast has a wide variety of things, from Fresh orange juice, eggs to order, lot of Asian food.

Xiyuan HotelGood despite the persistent smell of tobacco

franckjb
from Caen

Submitted on 13-11-2015

The hotel lobby is huge and impressive. The room was nice, with a good view over Beijing. There is a Carrefour supermarket close by the hotel, which is great for utilities shopping. The only drawback is the smell of tobacco remaining in the room (it should improve over time as the hotel is now nonsmoking).The metro is not far from the hotel which is really useful to move in Beijing.

Xiyuan HotelFacilities Oke, Staff ... Please improve them

Sunyi A
from

Submitted on 25-11-2015

I wanted to get morning call, i called room service, she asked me to dial another number, rather than transfer me to the number directly. After that somebody picked up my pabx phone and asked another man to talk with me. I don't know why such basic service required 3 people.
My luggage was so heavy but nobody helped me for that. I came near to midnight and was cold.
For facilities, very good. Also the tidiness.

Xiyuan HotelDo not go thinking it is 5 star hotel

Ricardo S
from Nicosia, Cyprus

Submitted on 13-05-2016

The Hotel is well located, but it lacks in many things, First it is very and I mean very tough to get somebody from the hotel to speak English. The Breakfast is OK not the best and remember there is two breakfast locations on the hotel the second floor one is only Chinese style breakfast and if you have a weak stomach you will suffer. There was no bar at the hotel, the WiFi was terrible, the rooms were old, I would not be coming back to this hotel again.

Xiyuan HotelFront desk effectiveness need to improve

Anonymous Guest
from

Submitted on 26-07-2016

Room price are okay with this location but effectiveness at front desk have to be improve. I spent over 30mins to get the key . Some of the customers are complaining about the queuing time. It seems that the front desk assistant cannot handle well.
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Xiyuan HotelAbove Average Five Star Hotel

Pallab938
from Wuhan, China

Submitted on 09-08-2016

Good location. Friendly staff. Some staff at the reception speaks good English!!!! This is unexpected in China, even in five star hotels. Rooms are standard. There are some restaurants nearby. There were not very much option at breakfast, but the choices of menu were good. The breakfast is served at the revolving hotel (though I did not see it to rotate) at the 26th floor, which was really nice. But please don't expect an spectacular view, as the visibility in Beijing is very poor most of the ti...
Good location. Friendly staff. Some staff at the reception speaks good English!!!! This is unexpected in China, even in five star hotels. Rooms are standard. There are some restaurants nearby. There were not very much option at breakfast, but the choices of menu were good. The breakfast is served at the revolving hotel (though I did not see it to rotate) at the 26th floor, which was really nice. But please don't expect an spectacular view, as the visibility in Beijing is very poor most of the time. The lobby is very large, I would say. But, I would suggest the authority to arrange more sitting facility (specially some sofa sets) in the lobby. Present ones are not very suitable for sitting.
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Xiyuan HotelThe worst 5 star hotel

Blake W
from

Submitted on 25-08-2016

The first room was wet on the floor, strong moldy smell and they said somewhere was leaking due to the rain.
After changing the room, it was still moldy smell, at least the floor was dry.
I cound not beleive that is 1 5 star hotel.

Xiyuan HotelNice location

lorrainemlanglois
from Chambly, Canada

Submitted on 12-09-2016

This 5 stars hotel in located in Hai Dian walking distance to the subway, also walking distance to local restaurants. The room are very clean with fridge, kettle and bottle water. Bathroom are spotless, plus bath robe and slippers. In the lobby they have a restaurant where you could find good coffee and food (buffet style). Breakfast restaurant was serving International food. The services the service is excellent.

Xiyuan HotelLooks good on the outside but rooms need maintenance

anneH5613IS
from Auckland, New Zealand

Submitted on 11-10-2016

The hotel is near the zoo and handy to the station. It is billed as a 4-5 star hotel but the rooms are in need of an upgrade. The bathroom tiles have mould in the grout. The granite around the hand basin had a big crack and wallpaper was peeling off the walls in parts.

For a first time visit to China, I had no idea what to expect from hotels. This was my first stop on a 12 day China tour. The lobby was large and modern. The rooms were good sized, with a nice separate shower from the bathtub. Was it a little worn in spots? Yes, but certainly not dirty, just signs of wear. Nothing to serious. China doesn't drink coffee, so make sure you bring some good instant, sugar and creamer with you, because what they serve is probably not what you are expecting. Th...
For a first time visit to China, I had no idea what to expect from hotels. This was my first stop on a 12 day China tour. The lobby was large and modern. The rooms were good sized, with a nice separate shower from the bathtub. Was it a little worn in spots? Yes, but certainly not dirty, just signs of wear. Nothing to serious. China doesn't drink coffee, so make sure you bring some good instant, sugar and creamer with you, because what they serve is probably not what you are expecting. The beds. Rock hard. And I like a firm bed, but these were damn hard. Oh well. The breakfast buffet in the morning was absolutely fantastic. Best I had in China. Both western and Chinese food. As far as staff speaking English, it was enough to get by. There are also a couple restuarants and a shop for some groceries near by.
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