On March 20th, we quietly launched the biggest change to Customer.io since starting the company in 2012. Accounts created after March 20th are being served by a newly architected back end system running in Google’s cloud. We have also begun work to...

What is a task? We’re defining a task as anything you can trigger in Customer.io that requires us to process a lot of data and potentially put in a queue if you’ve performed several in a short period of time. This includes large newsletter sends, building...

1. Newsletter blocking while segments build

Over the years the first experience users have in Customer.io has remained relatively unchanged. Our welcome page appeared when you first signed up, gave you a greeting, linked to a few articles of documentation, and if you navigated away there was...

Sometimes you want to involve more team members in your Customer.io campaigns—in creation, reporting, and analysis. However, you may not want everyone with access to the Customer.io platform to be able to make edits to campaigns or billing information...

With the release of our new Campaigns workflow earlier this year and the addition of Actions, we’ve seen your use cases grow more and more sophisticated. Building campaigns that react intelligently, target the right users, and help you manage your...