As a customer of Surgery Express you will get as much help as you need, making the process of ordering everyday medical products as easy as possible. You will be supported by not only a Business Development Manager, but also an Internal Account Manager who will attend to any matters as they arise, and are there to relieve stress from the already heavy demand on time in a busy GP practice.

Their close knit team ensure that they deliver the highest level of customer service at all times, visiting your practice to discuss requirements if needs be.

Mission Statement

"Surgery Express’s brand mission is to be our customer’s favourite supplier striving for an incomparable level of excellence in service and value, always flexible and accommodating. Our family-run operation centres around an unsurpassed buying experience from enquiry, quotation, order, through to careful delivery of product and after sales."

"Surgery Express offer a professional and excellent customer service.
They are competitive on price and have an array of choice re all aspects of medical equipment.
There have a reliable and speedy delivery service which is guaranteed."

"Surgery Express offer a professional and excellent customer service.
They are competitive on price and have an array of choice re all aspects of medical equipment.
There have a reliable and speedy delivery service which is guaranteed."

I have found the service from Surgery Express to be highly efficient. They have a massive range of products and are happy to try and source more unusual items which are not listed on their website. Their customer support is excellent.

I have found the service from Surgery Express to be highly efficient. They have a massive range of products and are happy to try and source more unusual items which are not listed on their website. Their customer support is excellent.

I always have always found Surgery express to have excellant customer service, the staff are always happy to help with any queries and helpful when ordering new products. Prices are good and offers always made available. Delivery is prompt. I would recommend them to any surgery.

I always have always found Surgery express to have excellant customer service, the staff are always happy to help with any queries and helpful when ordering new products. Prices are good and offers always made available. Delivery is prompt. I would recommend them to any surgery.

We have been using Surgery Express for many years and are always peased with the service in fact we rarely use other companys anymore. The price is right, the quality of goods is excellent and the speed of delivery is second to none.

We have been using Surgery Express for many years and are always peased with the service in fact we rarely use other companys anymore. The price is right, the quality of goods is excellent and the speed of delivery is second to none.

"I have order from Surgery Express for many years and have always had excellent service be it customer services or placing orders. I have trialled many other supplies which have never met the standards of Surgery Express which is why I will continue to use them as my primary supplier throughout 2018 and beyond.
Thank you surgery Express."

"I have order from Surgery Express for many years and have always had excellent service be it customer services or placing orders. I have trialled many other supplies which have never met the standards of Surgery Express which is why I will continue to use them as my primary supplier throughout 2018 and beyond.
Thank you surgery Express."

Surgery Express for us are amazing. They give me value for money on our sundries, and loyality discounts. Communication is extremely good. The ladies on the phones are very helpful, and make you feel at ease when ordering, or asking for quotes.
Delivery is fantastic. We get the goods when they are expected.
On the whole a great company to deal with!

Surgery Express for us are amazing. They give me value for money on our sundries, and loyality discounts. Communication is extremely good. The ladies on the phones are very helpful, and make you feel at ease when ordering, or asking for quotes.
Delivery is fantastic. We get the goods when they are expected.
On the whole a great company to deal with!

Surgery Express has always been very helpful when I have needed to contact them they are very competitive with their prices, always try their best to price match. If they have a cheaper choice of product available that is just as good as I have requested they always let me know. I have never had any problems with my supply delivery is very quick

Surgery Express has always been very helpful when I have needed to contact them they are very competitive with their prices, always try their best to price match. If they have a cheaper choice of product available that is just as good as I have requested they always let me know. I have never had any problems with my supply delivery is very quick

Review by Kathryn, Healthcare Team Member in Rochdale on 12th March 2018

Rating

Surgery Express always offer the best customer service. I can always rely on them to answer any queries I have quickly and efficiently. There are so many great reasons to shop here. They offer great rewards and make everything easier.

Surgery Express always offer the best customer service. I can always rely on them to answer any queries I have quickly and efficiently. There are so many great reasons to shop here. They offer great rewards and make everything easier.

We have been using Surgery Express for some years now and i can honestly say we have had no issues and problems which couldn't be sorted out quickly abd wil minimum of fuss. Everyone i have ever dealt with have been always willing and happy to help. I'm a big believer in keeping things local and supporting this with our business to you. Many Thanks

We have been using Surgery Express for some years now and i can honestly say we have had no issues and problems which couldn't be sorted out quickly abd wil minimum of fuss. Everyone i have ever dealt with have been always willing and happy to help. I'm a big believer in keeping things local and supporting this with our business to you. Many Thanks

Surgery Express always offer the best customer service. I can always rely on them to answer any queries I have quickly and efficiently. There are so many great reasons to shop here. They offer great rewards and make everything easier.

Surgery Express always offer the best customer service. I can always rely on them to answer any queries I have quickly and efficiently. There are so many great reasons to shop here. They offer great rewards and make everything easier.

I have been purchasing consumables for our surgery for many years and have worked at this surgery for 20 years and have always found the products to be great value for money, of high quality and the customer service is excellent. Many thanks surgery express I hope to deal with you for many more years to come.

I have been purchasing consumables for our surgery for many years and have worked at this surgery for 20 years and have always found the products to be great value for money, of high quality and the customer service is excellent. Many thanks surgery express I hope to deal with you for many more years to come.

I have used surgery express for over 7 years now,When it comes to ordering medical supplies the staff at surgery express have always met my needs whether that’s beating/matching prices or helping with general enquiries , they really make me feel I’m not a number but a valued customer, I love that they offer loyalty points this helps our practice massively. And obviously the weekly chocolate treat goes down well

I have used surgery express for over 7 years now,When it comes to ordering medical supplies the staff at surgery express have always met my needs whether that’s beating/matching prices or helping with general enquiries , they really make me feel I’m not a number but a valued customer, I love that they offer loyalty points this helps our practice massively. And obviously the weekly chocolate treat goes down well

We have used Surgery Express for many years and remain impressed with their excellent customer services and prompt delivery. Even if I am unsure what I am ordering (the nurses often have their own descriptions and codes !)Surgery Express manages to provide exactly what I am looking for.

We have used Surgery Express for many years and remain impressed with their excellent customer services and prompt delivery. Even if I am unsure what I am ordering (the nurses often have their own descriptions and codes !)Surgery Express manages to provide exactly what I am looking for.

I have been using Surgery Express for our Surgery Medical supplies for many years, I find the team easy to contact, friendly and helpful. We get next day delivery and the orders are correctly filled. The website is clear and easy to use and I really appreciate the efficient, friendly way any queries are handled over the phone.

I have been using Surgery Express for our Surgery Medical supplies for many years, I find the team easy to contact, friendly and helpful. We get next day delivery and the orders are correctly filled. The website is clear and easy to use and I really appreciate the efficient, friendly way any queries are handled over the phone.

Surgery Express are always just a quick phone call away. They are always very helpful, have a great selection of products at a reasonable price and always provide a fast delivery. I would definitely recommend them.

Surgery Express are always just a quick phone call away. They are always very helpful, have a great selection of products at a reasonable price and always provide a fast delivery. I would definitely recommend them.

From first contact with your company all sales and deliveries went very smoothly & the team are all ways polite and professional.
Our practice is satisfied not only for its ease of the sales team,and would happily recommend your company.

From first contact with your company all sales and deliveries went very smoothly & the team are all ways polite and professional.
Our practice is satisfied not only for its ease of the sales team,and would happily recommend your company.

Surgery Express have always provided a service that outweighs the other competitors. They are willing to hear what we say and if we were able to find an item cheaper they will always step up to the mark and provide a deal which suits our needs. While they are willing to do that then they deserve our continued support to keep on ordering from them.

Surgery Express have always provided a service that outweighs the other competitors. They are willing to hear what we say and if we were able to find an item cheaper they will always step up to the mark and provide a deal which suits our needs. While they are willing to do that then they deserve our continued support to keep on ordering from them.

I have been a customer of Surgery Express for many years. What makes them different is that they come out every year to visit me in Practice, they review our orders and frequently bought products to try to save us money. My dedicated account manager does his best to price match, and in many cases beat, competitors prices when asked. You really get a sense that they value their customers and that they want to build a lasting relationship.

I have been a customer of Surgery Express for many years. What makes them different is that they come out every year to visit me in Practice, they review our orders and frequently bought products to try to save us money. My dedicated account manager does his best to price match, and in many cases beat, competitors prices when asked. You really get a sense that they value their customers and that they want to build a lasting relationship.

"I have used Surgery Express for a number of years now and i can honestly say that from ordering to delivery and even after sales i am extremely happy with the service i receive.
Frequent telephone and emails to make sure we are happy. 100% recommend this company!"

"I have used Surgery Express for a number of years now and i can honestly say that from ordering to delivery and even after sales i am extremely happy with the service i receive.
Frequent telephone and emails to make sure we are happy. 100% recommend this company!"

"I am very pleased with the service from Surgery Express, should I have an issue it is never a problem for a member of your staff to assist me over the phone.
My orders have always arrived within 48hrs!
Should there be an issue with an item being delayed or out of stock I am always informed very promptly.
Many Thanks"

"I am very pleased with the service from Surgery Express, should I have an issue it is never a problem for a member of your staff to assist me over the phone.
My orders have always arrived within 48hrs!
Should there be an issue with an item being delayed or out of stock I am always informed very promptly.
Many Thanks"

Review by Lynn, Practice Team Member in Ellesmere Port on 9th March 2018

Rating

"We have been customers of Surgery Express for many years now.
Due to their friendly staff, competitive prices, free next day delivery and their wide range of products we wouldn't use anyone else for our medical supplies."

"We have been customers of Surgery Express for many years now.
Due to their friendly staff, competitive prices, free next day delivery and their wide range of products we wouldn't use anyone else for our medical supplies."

I have ordered from Surgery Express for quite a number of years now, and they have NEVER failed to fulfil my order or queries. I would recommend them to other surgeries if they do not use them already.

I have ordered from Surgery Express for quite a number of years now, and they have NEVER failed to fulfil my order or queries. I would recommend them to other surgeries if they do not use them already.

Our practice has ordered our supplies from Surgery Express for many years now and we have never had any faults/incidents with any items. The customer care provided is excellent. Very quick delivery (which is a godsend when any of our GPs/Nurse have forgotten to order something in time!) - as we know that Surgery Express will arrange delivery for the next working day, in most cases.

Our practice has ordered our supplies from Surgery Express for many years now and we have never had any faults/incidents with any items. The customer care provided is excellent. Very quick delivery (which is a godsend when any of our GPs/Nurse have forgotten to order something in time!) - as we know that Surgery Express will arrange delivery for the next working day, in most cases.

Review by Barbara, Practice Team Member in Preston on 15th November 2017

Rating

We have been getting some fantastic deals on furniture for our new premises. The deliveries have been fast and problem free as always. No matter how complicated our requests are, we always receive great and very friendly customer service. Couldn't fault it!

We have been getting some fantastic deals on furniture for our new premises. The deliveries have been fast and problem free as always. No matter how complicated our requests are, we always receive great and very friendly customer service. Couldn't fault it!

Review by Nicola, Healthcare Assistant in Sheffield on 14th November 2017

Rating

You have always sent the items in a timely quick manner. You have always been reliable and if you cannot get the item straight away, you have always informed us and let us know how long before the item will arrive.

You have always sent the items in a timely quick manner. You have always been reliable and if you cannot get the item straight away, you have always informed us and let us know how long before the item will arrive.

As a practice, we previously used various suppliers for the many items we needed to purchase. This ensured we always obtained a competitive price for the items we needed to buy. However, having to process multiple invoices for each transaction made throughout the month was painfully time consuming and so was navigating the myriad of different ordering processes for each supplier.

When I met colleen from Surgery Express, all of this changed. Colleen took the time to understand our practice’s needs and came up with a solution that meant our time processing orders and invoices was minimised. She also provided us with the management information we needed to track and monitor our expenditure. From a Practice Manager’s perspective, this is great for monitoring and adjusting expenditure when required. Colleen is also instrumental in ensuring that we receive the best possible price on items purchased. This gives us confidence purchasing from Surgery Express and makes us feel valued as a customer. In addition to this, when I did encounter like for like items cheaper elsewhere, Surgery Express had no hesitation in matching the price. I would certainly recommend Surgery Express to any Practice Manager looking to streamline their medical equipment and consumables procurement process. I also would have no hesitation in endorsing Colleen as a relationship manager. Colleen is a pleasure to work with and is very good at what she does.

As a practice, we previously used various suppliers for the many items we needed to purchase. This ensured we always obtained a competitive price for the items we needed to buy. However, having to process multiple invoices for each transaction made throughout the month was painfully time consuming and so was navigating the myriad of different ordering processes for each supplier.

When I met colleen from Surgery Express, all of this changed. Colleen took the time to understand our practice’s needs and came up with a solution that meant our time processing orders and invoices was minimised. She also provided us with the management information we needed to track and monitor our expenditure. From a Practice Manager’s perspective, this is great for monitoring and adjusting expenditure when required. Colleen is also instrumental in ensuring that we receive the best possible price on items purchased. This gives us confidence purchasing from Surgery Express and makes us feel valued as a customer. In addition to this, when I did encounter like for like items cheaper elsewhere, Surgery Express had no hesitation in matching the price. I would certainly recommend Surgery Express to any Practice Manager looking to streamline their medical equipment and consumables procurement process. I also would have no hesitation in endorsing Colleen as a relationship manager. Colleen is a pleasure to work with and is very good at what she does.

During the time I have dealt with your company I have had Chrissy Boot as my account manager and I would like to highlight her workmanship. She is always cheery and chatty. She is always extremely helpful and will go the extra mile to help with any query I present to her.
I am not sure if you had a ‘colleague of the month’ or an award incentive within the company. If you do I would like to nominate her. If not, I wish to draw to your attention the commitment she shows to customers whilst she is dealing with them.

During the time I have dealt with your company I have had Chrissy Boot as my account manager and I would like to highlight her workmanship. She is always cheery and chatty. She is always extremely helpful and will go the extra mile to help with any query I present to her.
I am not sure if you had a ‘colleague of the month’ or an award incentive within the company. If you do I would like to nominate her. If not, I wish to draw to your attention the commitment she shows to customers whilst she is dealing with them.

Very happy with the service form these suppliers. Always there to help and try their best to sort out any problems that arise, (although I have not really had any). Would recommend them to every practice.

Very happy with the service form these suppliers. Always there to help and try their best to sort out any problems that arise, (although I have not really had any). Would recommend them to every practice.

I have been using this company for many years now and have found them to be very helpful and friendly. I am always impressed by their ability to deliver the products the next day. Very rarely are they unable to do this and if there is a problem they always let me know promptly via email.

I have been using this company for many years now and have found them to be very helpful and friendly. I am always impressed by their ability to deliver the products the next day. Very rarely are they unable to do this and if there is a problem they always let me know promptly via email.

Excellent service. Deliveries always arrive quickly and staff are polite, welcoming and helpful; nothing is too much to ask of them. They always ensure that if there is an issue, we are constantly up to date with any progress made and inquiries and emails are always dealt with efficiently! Can not fault them for anything.

Excellent service. Deliveries always arrive quickly and staff are polite, welcoming and helpful; nothing is too much to ask of them. They always ensure that if there is an issue, we are constantly up to date with any progress made and inquiries and emails are always dealt with efficiently! Can not fault them for anything.

Very happy with the service provided. The turn around from ordering to delivering is exceptional, the delivery drivers are always very friendly. We more than often use the website to order which is very clear and easy to use.

Very happy with the service provided. The turn around from ordering to delivering is exceptional, the delivery drivers are always very friendly. We more than often use the website to order which is very clear and easy to use.

We have used Surgery Express for many years and always been extremely satisfied with the level of customer service. Prompt, next day delivery means we do not have to hold a massive stock - we struggle for storage space. If you have not used Surgery Express before I would highly recommend them to you.

We have used Surgery Express for many years and always been extremely satisfied with the level of customer service. Prompt, next day delivery means we do not have to hold a massive stock - we struggle for storage space. If you have not used Surgery Express before I would highly recommend them to you.

All staff are professional and pleasant, particularly Chrissy Boot whom deals with our account. It was lovely to see Colleen when she visited, too. Nothing is too much trouble - very pleased with the service.

All staff are professional and pleasant, particularly Chrissy Boot whom deals with our account. It was lovely to see Colleen when she visited, too. Nothing is too much trouble - very pleased with the service.

5 * company. Staff are very helpful at all times. If they do not have a product in stock they will make sure that they can get it for you. I have used this company for approximately 3 years now and I would never change. The prices are extremely competitive and they are more than willing to price match. Next day delivery an added bonus. They now are dealing with pharmaceuticals which they priced matched for me. Keep up the good work Surgery Express and well done to all the staff that I deal with.

5 * company. Staff are very helpful at all times. If they do not have a product in stock they will make sure that they can get it for you. I have used this company for approximately 3 years now and I would never change. The prices are extremely competitive and they are more than willing to price match. Next day delivery an added bonus. They now are dealing with pharmaceuticals which they priced matched for me. Keep up the good work Surgery Express and well done to all the staff that I deal with.

The staff at Surgery Express are very friendly and helpful and took the time to come and meet me at the practice to discuss setting up our account based on our needs. The prices are competitive and deliveries are prompt.

The staff at Surgery Express are very friendly and helpful and took the time to come and meet me at the practice to discuss setting up our account based on our needs. The prices are competitive and deliveries are prompt.

Very helpful/approachable, was useful meeting Martin recently - the only suggestion I would make is that a 4.30p.m. finish is very early for clinical staff to be in touch with by 'phone - 5.30p.m. would be helpful, thank you, Jo

Very helpful/approachable, was useful meeting Martin recently - the only suggestion I would make is that a 4.30p.m. finish is very early for clinical staff to be in touch with by 'phone - 5.30p.m. would be helpful, thank you, Jo

Review by Jo, GP practice in Helensburgh (nr Glasgow) on 11th February 2016

Rating

Customer service is second to none! Nothing is to much trouble. Prices can be a little steep compared to another major uk medical supplier, but with a little chat to customer services we always find a compromise that suits us both. Many thanks to all involved. Keep up the good work!

Customer service is second to none! Nothing is to much trouble. Prices can be a little steep compared to another major uk medical supplier, but with a little chat to customer services we always find a compromise that suits us both. Many thanks to all involved. Keep up the good work!

Surgery Express are doing everything right for our organisation. Staff are always extremely helpful and friendly; orders delivered on time. If we ever had any problems, staff go out of their way to get things sorted for me. The service is great!

Surgery Express are doing everything right for our organisation. Staff are always extremely helpful and friendly; orders delivered on time. If we ever had any problems, staff go out of their way to get things sorted for me. The service is great!

Surgery express are excellent on price and customer service. They have their own delivery driver who know exactly where the stock needs to go. We have tried numerous other suppliers who claim to be cheaper, but actually the quality of the products aren't as good and the service is poor.
Well done Surgery Express.

Surgery express are excellent on price and customer service. They have their own delivery driver who know exactly where the stock needs to go. We have tried numerous other suppliers who claim to be cheaper, but actually the quality of the products aren't as good and the service is poor.
Well done Surgery Express.

Surgery Express have always given excellent service. Prices are competitive, quality is good, staff are polite, friendly and a offer a personal service. The website is simple to use, ordering is easy and goods are delivered next day by a helpful delivery driver. I would thoroughly recommend Surgery Express to anyone requiring surgery supplies.

Surgery Express have always given excellent service. Prices are competitive, quality is good, staff are polite, friendly and a offer a personal service. The website is simple to use, ordering is easy and goods are delivered next day by a helpful delivery driver. I would thoroughly recommend Surgery Express to anyone requiring surgery supplies.

I am very happy with Surgery Express. I don't have to worry and stock not being delivered. If I need to call they answer the phones more or less straight away, very pleasant and helpful over the phones.

I am very happy with Surgery Express. I don't have to worry and stock not being delivered. If I need to call they answer the phones more or less straight away, very pleasant and helpful over the phones.

Surgery express are excellent on price and customer service. They have their own delivery driver who know exactly where the stock needs to go. We have tried numerous other suppliers who claim to be cheaper, but actually the quality of the products aren't as good and the service is poor. Well done Surgery Express

Surgery express are excellent on price and customer service. They have their own delivery driver who know exactly where the stock needs to go. We have tried numerous other suppliers who claim to be cheaper, but actually the quality of the products aren't as good and the service is poor. Well done Surgery Express

I would recommend Surgery express for there excellent customer service, next day delivery and to be greeted knowing that they know you really well even after speaking to them only once. Nothing is to much trouble for this company and if products are not in stock they will keep you informed as to the approximate delivery date.

I would recommend Surgery express for there excellent customer service, next day delivery and to be greeted knowing that they know you really well even after speaking to them only once. Nothing is to much trouble for this company and if products are not in stock they will keep you informed as to the approximate delivery date.