Estimated delivery times are to be used as a guide only and can very depending on the part of the world you are in.

Note that delivery times start once your order ships.

Please take into consideration that some products may take additional time for delicery and processing.

[Customs and Duties]

Unfortunately, we cannot be responsible for any delays caused by destination customs clearance processes, local duties and taxes, and items that are lost in transit.

The recipient will be held responsible for international shipments which may be subject to import duties and taxes.

Please be advused that these charges are levied by the destination country and we do not have control over them.

In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped.

Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

Returns/Exchanges

We ask for your careful examination of the products prior to your
purchase (color, size).

Any request for exchanges or refunds must be made to our Customer
Service Center / Notice Board within 3 days upon receiving the package, with
reasons.

We are not responsible for any shipping fees for exchanges/returns due
to a 'charge of mind'.

Any request for exchanges for another item will be deemed as a change of
mind.

However, we will be responsible for shipping fees for any exchanges/returns
due to flaws in our products or mistakes made by Haesoo.L

Please include the order number in the returning parcel so that we
can easily identify the order returned.

[Precautions on Exchange & Returns]

Please note that even defective/incorrect items must be returned with
all of the tags and labels intact.

The item must be sent in their original packaging and unworn.

Products that are scratched/damaged may also not be exchanged/returned
if they have been worn.

Please note that we may not be able to process refunds for lost
packages.

Exchanges / returns for handmade jewelry may not be accepted as they
will not be able to be re-sold. We kindly ask for your careful consideration
upon purchasing.

Refunds

It takes 3-5 business days to issue a refund for a returned or cancelled order.Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.