General Questions

General Questions

Cdiscount Marketplace allows professional sellers to sell their new or used products to customers on Cdiscount.com and/or Cdiscountpro.com. To ensure the customers the best quality of service, at the same level as that offered today by Cdiscount, sellers commit to a certain number of elements that you can consult here and that are monitored by quality indicators.

Our Registration Form is available on this Link. Bring with you a piece of ID, your company information and your banking information and, in a few minutes, your Registration Form will be sent to our teams. We will contact you as soon as possible to confirm your registration.

Once your subscription has been validated and your account is active, you can download your product catalogue and/or your offers in your Seller Shop. You will only have to fill in your available stocks, the condition of the products (new or used) and set your own selling prices. Once your offers are published, they will appear on Cdiscount.com and will be visible to customers.

Your subscription will take effect as soon as you have finished the registration process. Monthly subscriptions are deducted from what you earn through sales on the site, and are payable from the first day of each month.

When a customer places an order on one of your products, you are informed of such by email, and you must then process it within 2 working days, confirming the availability of the product. You can easily manage your orders (accept or reject an order, manage refunds, confirm the shipment of products, process customer requests and complaints, etc.) via your Order Management Interface in your Seller Shop, or via the API .

Cdiscount debits the customer account once the order has been validated by you, and you get paid for your earnings every 15 days, once the sale is completed (do not forget to confirm the shipping of your orders to allow the payment of your earnings) and the maximum delivery time announced by you has expired after 7 calendar days.

In order to receive the payment for your sales, you must:

– have a positive or zero balance on your seller account on Cdiscount, knowing that customer claims and the refunds you make on these claims affect your balance.

Complaint for an article that has not been received: if shipment is by recorded delivery or registered post, first contact the post office to find out if the package has been delivered. If the order has not been delivered, ask the post office for a refund, and contact the customer to ask if they would prefer a refund or for the article to be sent again.

If shipment was not registered, ask if the customer would prefer a refund or for the article to be sent again.

Complaint for an article that is not as described on the site: if the customer considers that the article is not as described on the site, ask the customer to return the product and make a refund once you have received the product.

Complaint for a defective article: if the customer considers that the article is defective, ask the customer to return the product and make a refund once you have received the product.

Complaint linked to a cancelled order: if the customer wants to use their legal right to cancel an order, ask them to return the product and make a refund when you have received it.

Complaint about a counterfeit article: We remind you that it is strictly forbidden to sell counterfeit articles on the Cdiscount site, and that if such a sale should occur you will have to refund the article and your seller account will be cancelled.

Customers are strongly encouraged to leave ratings and comments after placing an order with partner sellers . This is the best way for buyers to know if you are worthy of their trust and encourage them to buy from you. The higher your rating, the more likely customers will buy from you. Your Cdiscount average sales score is one of the key statistics used on Cdiscount.com to evaluate your performance for both customers and Cdiscount.

For a product with immediate pickup, the customer will be able to come and pick it up in your store, just after its purchase on the site, according to the time scheduled by you on your store. The difference with a product delivered in store, is that the customer will be able to pick it up as soon as you have received it.

In order to keep the customer promise on immediate pick-up, we advise you to opt for the automatic acceptance of orders.

The configuration must be done in your Seller Shop. All of your orders must be made from the country you wish to choose as the country of dispatch. If you ship from multiple countries, you need to set up the country with the longest shipping time (For example: you are shipping 90% from France and 10% from China, you must declare China as the country of dispatch).

Shipped by Cdiscount

With our e-commerce experience and efficient logistics (300,000 sqm of storage, mechanization, packaging, transport, etc.), we want to offer YOUR customers the same quality of logistics services as that offered to OUR customers.

• The eligibility of your products to the loyalty program Cdiscount at Volonté (products under 30 kg and developed under 2 m)

• The time saving on delivery that allows you to focus on your sales. You no longer have to deliver to each customer and can massify your shipments to a single delivery address (one of our warehouses).

• The management of customer returns during retraction period by Cdiscount.

No, you can delegate all or part of your logistics service and the associated customer relations management, whether or not you are already a seller on Cdiscount Marketplace. We will discuss together the kinds of products that will be most beneficial for you.

Our modern buildings have quality, automated preparation, packaging and shipping processes. All operations are traced and tracked in real time. The present staff has significant experience in e-commerce logistics. In addition, the sites are secure and have security staff 24 hours a day.

We treat the articles from 0 to 397 pounds. The maximum development (length + width + depth) is of 5 metres. However, some typologies subject to specific regulations will not be accepted (flammable or alcohol-containing products, for example). We invite you to contact the sales department if you market products with these specific characteristics.

The delivery methods available to you are those of the Cdiscount website, namely:

– for products of less than 66 pounds, and 2m of development: delivery in pick-up points, at the client´s address and «express»,

– for products of more than 66 pounds and 2m of development: delivery in pick-up points for big parcels and home delivery are available (at the bottom of the building / at home / at home + installation).

Delivery times will be those corresponding to the delivery method chosen by your customer.

For an order placed on an external Marketplace or on your site, the delivery is done at the customer’s address within 5 working days.

Yes, this is the case for your external sales (those carried out outside Cdiscount Marketplace). Your packages will not carry any specific mention or distinctive sign. Your Company name will not be mentioned on the shipping label. Only the name of the customer, the delivery address, the shipping address and the tracking numbers of the carrier chosen by the customer will be stated.

Yes, as soon as your products are labelled Cdiscount Fulfilment they will gain visibility through a specific filter. In addition, they will benefit from the Free Shipping promotion, if eligible (amount of the basket greater than 25 €).

In your Seller Shop, you will have access to a management tool specific for your logistics activity. This will allow you to reference or dereference products, track your stock level, know your best products, etc.

Our e-commerce consultants and Cdiscount Fulfilment advisors will also be available to assist you with your activity on the marketplace.

Cdiscount at Volonté, Cdiscount loyalty program (or CDAV) is an annual subscription offered to Cdiscount customers allowing them to have free and unlimited express delivery on all products sold by Cdiscount or delivered by Cdiscount Fulfilment. Your products entrusted to Cdiscount Fulfilment will also benefit from the display in other Cdiscount at Volonté and from express delivery.

Prior authorization is required to register as a professional Seller. Contact us to request an authorization through the available Contact Form. Our sales team will contact you as soon as possible to follow up on your request.

Once your registration as a professional seller has been validated and your account activated, you will be able to download your product catalogue and/or your offers in your Sales Area and set your own selling price and specify the available stock of your products. When a customer places an order on one of your products, you are informed of such by email, and you must then process it within 2 working days, confirming the availability of the product. Cdiscount PRO will debit the account of the customer once the order has been validated by you, and will pay your return once the sale has been completed (do not forget to confirm the shipping of orders to allow the payment of your earnings.)

To receive the payment for your sales, you must :

– have a positive or zero balance on your CdiscountPRO Marketplace seller account, knowing that customer claims and the refunds you make on these claims affect your balance.

– have entered a valid bank account number in your seller account.

The customer can leave an review after receiving his order to judge the quality of his customer experience with you. This review which is visible to everyone on the site, helps and guides other customers in their purchase intentions with CdiscountPRO Marketplace sellers.

You can place offers on the products today referenced by Cdiscount PRO, or offer to sell products that are not currently marketed by Cdiscount PRO, or even add a new category of products by contacting the sales support area for the submission of your request.

You must first subscribe to a monthly subscription, whose amount varies depending on whether you are already a Cdiscount Marketplace Seller (20 € excl.VAT) or not (39.99 € excl.VAT). Cdiscount PRO also charges a commission on each sale made on the site, the rate of which depends on the category of product concerned. (Check the Rates Tab).

Your subscription will take effect as soon as you have completed the registration process. Monthly subscription payments are deducted from the profits you make by selling on the site, and are payable on the 1st of each month.

You can cancel your subscription at any time, registration does not require any long-term commitment. Contact us through your Seller account to process your cancellation. The termination will take effect at the end of the current month, provided that you are up to date with the processing of all orders and pending claims.

You can easily manage your orders (accept or reject an order, manage refunds, confirm the shipment of your orders, process customer requests and complaints, etc.) via your Order Management Interface in your Sales Area or through the API .

– For a product of an amount equal to 40€ TTC, delivery is at the customer’s choice

– For a product of an amount between 40 and 10,000€ TTC, the delivery is done with tracking or required signature

– For a product of an amount higher than 10,000€ TTC, delivery is mandatory with required signature

You have the choice to offer or not the Normal type of delivery; the other methods of delivery being obligatorily proposed. If you choose to offer the Normal delivery method, it will automatically be offered to customers on products for a value lower than 40€ TTC.

Note: Shipping costs are calculated depressively for all products purchased from the same seller according to the following rule: Highest shipping cost among items purchased for 1st item + price per additional item for other items purchased from the same seller.

If it is a tracked or registered shipment, as a first step, initiate an investigation with the Post Office to determine if the package was delivered or not. If the package has not been yet delivered, contact the Post Office for compensation, and offer the customer a refund or the shipment of a new product.
If this is a non-tracking shipment, offer to resend the product or a refund to the customer.

Claim on an item that is not in accordance with the item bought:

If a customer believes that the item received is not according to the offer, ask them to return the product and refund the customer once the product is received.

Claim for a defective article:

If a customer believes that the item received is defective, ask them to return the product to you, and refund the customer or send a new product after the product has been received.

Claim about a counterfeit item:

We remind you that it is strictly forbidden to sell counterfeit items on the Cdiscount PRO Marketplace, and that if the case arises, you will be required to proceed with the refund and your Seller Account will be terminated.

Customers are strongly encouraged to leave ratings and reviews after placing an order with partner sellers. This is the best way for buyers to know if you are worthy of their trust and encourage them to buy from you. The higher your rating, the more likely customers are to buy from you. Your CdiscountPRO Marketplace weighted average score is one of the key metrics used on CdiscountPRO Marketplace to assess your performance for both customers and Cdiscount PRO.