Reviews

I
have been with pyramid.net for over 10 years, In those years I have received
excellent service. I love the fact that they are local,
and they respond quickly. Bob and Tiffany have always
gone the second mile. I was on dial up and I could not
get fasterinternet service where I lived. Bob made
it happen, I now have faster internet service for my business. Todd and the tech team are just a call
away when I have problems, they are all great.. If
you want a locally owned internet company,with great
service, use pyramid.net.Tookie J

Good tech support and
small family owned business feel. Todd has always been a
great help on the phone with my various issues. I prefer
these guys to the biggies.Robert M.I have been with Pyramid.Net for years (I'm really
not sure how long, but over 5 years and less than 10). I
started with the lowest speed, but over the years we
have added services like Netflix and Roku that have
required more speed. Bob has always kept me informed
about their new services and we have kept up, step by
step, with new services and increased speeds. Although
the same speed may be available elsewhere, I have
preferred Pyramid.Net over other suppliers because they
have local support and service, and there are no caps on
the amount of data I download.

Yes, we have had
problems with some upgrades, mainly because of
installers that are not employed by Pyramid.Net, but are
sub-contracters such as Charter (the supplier of our
current service). However, Bob has always made things
right! The best thing about Pyramid.Net is their
support. OMG!!! Even if it is NOT their service that is
the problem (it has many times been my computer or my
ignorance), they (read "Todd" and a couple others like
him) have helped me over the phone or by directly
logging into my computer remotely, and fixing the
problem. How great is that?!!!

Well, Pyramid.Net
just raised the price by another $10 a month, because, I
assume, Charter is charging them more. They have to pass
the cost along to the customer to stay in business.
Although I hate to shell out another $10 a month, their
service and support, still, far outweigh the
competition. Yes, it was Bob who called to inform me of
the price increase. He also wanted to make sure my
speeds were as high as promised. He almost feels like a
friend and owner of the "General Store" where you used
to purchase everything a century ago. It's not always
been perfect, but our business relationship has always
been honest, helpful, and accessible! What more do you
want?George W.