Ground orders are sent within 24hrs. If you need it to ship same day, contact us.

We offer the following methods:Fedex, UPS, DHL, Eastern Connection, Customers own account
For online orders we offer Fedex, Freight service of our choice, customers own account using
any of the carriers above.

Shipping, Packaging and Handling to the United States
and Canada.

We cannot ship to APO or PO Boxes. Charges will be higher for Alaska, Guam, Hawaii, Puerto Rico, U.S. Virgin Islands, and Canada. Customers from these geographic areas should please contact us prior to purchase in order to determine the actual cost. Local pickups please contact us in advance via email or telephone to make all necessary pickup arrangements. Certain items are not available for pick-up.

All shipments are insured. We use only the best packing materials as seen above. Our Speedy Instapak foam packaging system provides superior protection for all items of any shape or size while in transit.

Freight orders / international shipments are quoted at time of purchase. Handling charges will be included in the freight quote. Large freight items and orders require special care and will be quoted based on the best possible method/price.

If your item is large and/or heavy enough to require transportation via LTL Freight carrier, we will work with the customer to obtain an accurate and competitive rate, and the above flat fee is not applicable. Please contact us before you purchase if you have any questions about shipping, handling, or insurance charges. Customers must supply a valid telephone number and state whether the delivery address is Business or Residential for the freight carrier.

Please keep in mind that Orion's products are mechanically refurbished. We replace rollers, pads, upgrade firmware, and re-set firmware board solders. You may receive a printer or part with some blemishes or discoloration - this is no way affects the performance of the product itself. We are able to repaint a printer for an additional cost between $50-$150 depending on the size of the printer. Please contact our customer service department for more information at 1-844-755-3000.

Every single printer, part, or accessory is covered under a limited warranty serviced by either Orion or the manufacturer. Our warranty provides a defective exchange policy that ensures either the replacement or repair (at our discretion) of merchandise only after being confirmed defective by an Orion technician. New products purchased from Orion carry a manufacturers warranty and any defects or issues with the product should be handled through the manufacturer directly.

Orion includes a standard 6 month warranty with every refurbished printer that includes hardware and electronics. Fusers, image transfer belts, and other starter supplies carry a 30 day warranty.