AutoAlert

Since 2002 AutoAlert has continuously innovated, evolving from a single software program to a full customer experience system. Today, our purpose-built automotive intelligence platform leverages multiple patents to deliver insight-driven outcomes and connect OEM, captive finance, and dealer operations to engage customers in a meaningful way.

Press Releases

Aug 19, 2019

KANSAS CITY, Mo., August 19, 2019 – AutoAlert, the creator of automotive’s leading software and communication solutions, is extending its relationship with Ford and has released significant enhancements of its Ford National Program based on key feedback from Ford and Lincoln dealership partners across the U.S.

The enhancements include the addition of two new tools – GeoAlert and AutoAssistant – for built-in employee and customer engagement. The program now also features greater flexibility and transparency for dealers to customize their own unique business solution.

“The industry is going through a lot of changes, and we have our finger on the pulse thanks to our strong dealer relationships and our unique relationship with Ford,” said Mike Dullea, AutoAlert’s CEO. “As the Ford program continues to grow, we are able to give participating dealers even more solutions not available anywhere else.”

With more than 1,200 Ford and Lincoln dealerships currently participating, the AutoAlert Ford National Program provides predictive incentive management – integrating the dealer’s DMS, Ford’s Smart VINCENT system, Ford Credit pre-approval, and AutoAlert’s patented data analytics – to identify customers who can trade “key to key.”

Also exclusive to the program are AutoAlert’s “Push” and “Stack” incentives, giving dealerships even more unique, personalized offers for their customers. The program features AutoAlert’s customer and employee engagement tool to drive incremental sales, shorten the trade cycle, and improve dealer loyalty.

“Dealerships are telling us that they need a partner who can help them meet the challenges of today while also helping them prepare for the future,” said Global Vice President of Sales and Marketing, Don Favero. “We are always looking for better ways to do just that, which this enhancement reflects.”

About AutoAlert

AutoAlert is widely known as an innovator and originator in the automotive software space. Its Customer Experience Management (CXM) platform has revolutionized the dealership-customer relationship, creating direct opportunities for meaningful connections and seamless experiences both online and offline.

KANSAS CITY, Mo., December 6, 2019 – AutoAlert has secured another patent for its innovative solutions for the automotive industry. AlertOptics, an OEM incentive management and data-analytics platform, is the industry’s only AI tool that gives OEMs the ability to apply targeted incentives to a dealership’s consumer base, driving sales and loyalty.

“We knew there must be a better way for OEMs to manage incentive spend, and it comes down to personalization for the consumer,” says Mike Dullea, CEO of AutoAlert. “What will move the consumer to buy, while improving the overall journey and increasing profits? That’s the answer AlertOptics provides.”

AlertOptics improves the customer experience and journey by optimizing incentive spend through analyzing and actionizing both OEM and dealer data. This allows for the right incentive level to be generated for the right customer, eliminating wasted incentive dollars and identifying incremental sales opportunities. Personalized, OEM-branded offers engage customers via text, email, mail, and other channels.

“We want to strengthen communication among OEMs, captive finance companies, and dealers to increase their success,” says Kendall Billman, Senior Vice President of AutoAlert. “That means unlocking the right data, fully analyzing that data, and turning it into the best experience for customers.”

AutoAlert is the only company connecting OEMs, captive companies, dealerships, and consumers in this way. AlertOptics is just one piece of its complete customer experience solution that also strengthens communication and collaboration at the dealership, provides complete service lane solutions, and improves customer loyalty and retention. The goal is to provide the very best customer experiences while also increasing sales and profits.

AutoAlert received its first U.S. patent in 2010, for its Equity Mining and Financial Alert Process, with successive patents in 2011, 2012, and 2013 to enhance its data mining and sales on the service drive functionalities.

About AutoAlert

Since 2002 we have continuously innovated, evolving from a single software program to a full customer experience system. Today, our purpose-built automotive intelligence platform leverages multiple patents to deliver insight-driven outcomes and connect OEM, captive finance, and dealer operations to engage customers in a meaningful way.

KANSAS CITY, Mo., December 18, 2019 – AutoAlert has partnered with 700Credit to incorporate advanced credit prescreening capabilities into its CreditConvert solution for identifying credit-qualified customers. CreditConvert is just one aspect of AutoAlert’s platform for learning and predicting customer behavior and delivering personalized, relevant experiences.

CreditConvert is the first step to converting service-only customers into a part of a dealership’s sold database. The financial insight 700Credit provides is one piece of the puzzle for AutoAlert to create a comprehensive view of a dealership’s service conquest customers. With this insight, dealers are better able to meet customers’ needs, build greater loyalty, and drive retention.

“The service lane is an incredible, but often overlooked, opportunity for sales and customer growth,” says Julian Johnston, AutoAlert’s VP of Innovation and Platform Philosophy. “700Credit unlocks the door for AutoAlert to build relevant connections in the service drive with their service conquest customers. Pair that with AutoAlert’s Customer Experience Management (CXM) platform, and these former service-only customers now become lifelong advocates for the dealership.”

“Prescreen data allows dealers to provide customers with payment quotes in the service lane,” notes Ken Hill, Managing Director of 700Credit. “By pulling soft-pull data in the service lane, dealers can identify vehicles that are in a good equity position or have high interest rates, so they can put customers in a new vehicle at lower rates, potentially lowering their monthly payments. Soft-pull data is particularly useful for conquest customers when the vehicle in service was not purchased at that store.”

About AutoAlert

Since 2002, AutoAlert has continuously innovated, evolving from a single software program to a full customer experience system. Today, our purpose-built automotive intelligence platform leverages multiple patents to deliver insight-driven outcomes and connect OEM, captive finance, and dealer operations to engage customers in a meaningful way.

700Credit is the automotive industry’s leading provider of credit reports, compliance products and prescreen services. The company’s product and service offerings include credit reports, dealer-facing prescreen and consumer-facing pre-qualification platforms, OFAC compliance, Identity Verification solutions, score disclosure notices, adverse action notices and more. 700Credit’s goal is to provide its clients with the highest quality data in a compliant framework in the most efficient manner possible. For more information about 700Credit, visit 700credit.com.

February 14, 2020

KANSAS CITY, Mo., February 14, 2020 – AutoAlert announced today that it is working with Fiat Chrysler Automotive (FCA) Digital to provide advanced customer experience solutions for FCA dealerships across the United States.

The U.S. FCA Digital Certified Program will provide participating Chrysler, Dodge, Jeep, Ram, FIAT, and Alfa Romeo dealers with new opportunities for highly personalized customer offers and communications via AutoAlert’s innovative CXM platform. The platform’s patented data analytics informs dealers when customers – including service lane conquests – are in the ideal position to trade keys and provides customer-centric communications for increased engagement and loyalty.

“Today’s customers expect personalization in their purchase experience,” said Mike Dullea, CEO of AutoAlert. “They want the dealer to focus on them and make the process efficient, easy, and enjoyable. We’re excited to be on a partnering path with FCA Digital to provide their dealers with state-of-the-art customer engagement.”

AutoAlert’s comprehensive dealership solutions include service to sales, data mining, and employee engagement, as well as the most robust employee training program in the industry.

The AutoAlert FCA Digital Certified Program is working toward approval and expected to launch by the end of the First Quarter this year.

About AutoAlert

AutoAlert is the original disruptor and the recognized leader in innovation in the automotive software space. Its Customer Experience Management (CXM) platform continues to focus on the dealership-customer relationship, creating direct opportunities, both online and offline, for meaningful connections and seamless customer-centric experiences.

AutoAlert Desking, powered by DealerCorp, integrates customer-centric, easy-to-convert personalized offers from AutoAlert, while adding greater transparency and streamlining the CXM purchasing experience. The new tool makes desking and finalizing all deals easier than ever before, including those initiated in the service lane with current and new customers via AutoAlert’s Service Lead Management.

AutoAlert Desking is also fully integratable with dealerships’ DMS and CRM, making it seamless for dealerships to desk and work deals from anywhere and record finalized sales.

“Speed and transparency are as critical to customers as personalization,” said Don Favero, Global Vice President of Sales and Marketing. “Bottom line is they want an efficient, easy, and enjoyable purchasing experience. And dealers want tools that help them provide one. We’re excited to be partnering with DealerCorp to expand our comprehensive customer-centric portfolio.”

AutoAlert is committed to consistently expanding the capabilities of the only comprehensive automotive SaaS ecosystem available, its customer-centric CXM platform, to enable OEMs and dealerships to gain a leading edge on their competition.

About AutoAlert

AutoAlert is the original disruptor and the recognized leader in innovation in the automotive software space. Its Customer Experience Management (CXM) platform continues to focus on the dealership-customer relationship, creating direct opportunities, both online and offline, for meaningful connections and seamless customer-centric experiences.

AutoAlert Desking, powered by DealerCorp, integrates customer-centric, easy-to-convert personalized offers from AutoAlert, while adding greater transparency and streamlining the CXM purchasing experience. The new tool makes desking and finalizing all deals easier than ever before, including those initiated in the service lane with current and new customers via AutoAlert’s Service Lead Management.

AutoAlert Desking is also fully integratable with dealerships’ DMS and CRM, making it seamless for dealerships to desk and work deals from anywhere and record finalized sales.

“Speed and transparency are as critical to customers as personalization,” said Don Favero, Global Vice President of Sales and Marketing. “Bottom line is they want an efficient, easy, and enjoyable purchasing experience. And dealers want tools that help them provide one. We’re excited to be partnering with DealerCorp to expand our comprehensive customer-centric portfolio.”

AutoAlert is committed to consistently expanding the capabilities of the only comprehensive automotive SaaS ecosystem available, its customer-centric CXM platform, to enable OEMs and dealerships to gain a leading edge on their competition.

About AutoAlert

AutoAlert is the original disruptor and the recognized leader in innovation in the automotive software space. Its Customer Experience Management (CXM) platform continues to focus on the dealership-customer relationship, creating direct opportunities, both online and offline, for meaningful connections and seamless customer-centric experiences.