Bitcoin Customer Service (Panama City)

Coinapult builds tools designed to enhance end user experience of Bitcoin to promote a new era of financial inclusion.

Responsibilities:+Managing, prioritizing and responding to inbound emails relating to Coinapult's platform+Empathizing with end users to solve issues.+Identifying common trends within support emails to pre-empt issues and bugs+Route technical support questions to appropriate staff members+Assist the sales staff in on-boarding customers+Scaling Coinapult’s customer support infrastructure for exponential growth+Grow the role. Be entrepreneurial and creative. Create company strategy.

Qualifications:+Bitcoin/Blockchain knowledge and understanding+Fluent in Spanish and English+Strong communication skills+Problem solver - You don't mind the occasional “rabbit hole”+Attention to detail+Eager to learn and grow personal skill set+A burning desire to create positive change in the world+A sense of humor and a strong personality+A sixth sense for avoiding social engineering attempts