This topic is now awaiting the attention of the TalkTalk Community support team of OCE's and they'll respond to you right here to help you regarding a router firmware upgrade.

Upgrades are delivered by Remote Management so just make sure your router has this re-enabled if you've previously switched it off.

You may have already done this bit but ensure your Community Profile Personal Information (Click here) includes your current landline phone number and an alternate number (mobile recommended). Add, then scroll down and save changes. The Community support OCE's will then be able to link this topic to your TalkTalk service account and select your line for the download.

Leave your router powered and connected to the line until the OCE's reply here. They'll check the HG633 router and either update the firmware or schedule an update via the update server and check with you that it's working ok.

This topic is now awaiting the attention of the TalkTalk Community support team of OCE's and they'll respond to you right here to help you regarding a router firmware upgrade.

Upgrades are delivered by Remote Management so just make sure your router has this re-enabled if you've previously switched it off.

You may have already done this bit but ensure your Community Profile Personal Information (Click here) includes your current landline phone number and an alternate number (mobile recommended). Add, then scroll down and save changes. The Community support OCE's will then be able to link this topic to your TalkTalk service account and select your line for the download.

Leave your router powered and connected to the line until the OCE's reply here. They'll check the HG633 router and either update the firmware or schedule an update via the update server and check with you that it's working ok.

If so could you please start your own thread for support explaining what problems you are having as each problem is individual and needs investigating separately. Could you please also ensure that your community profile includes your PHONE NUMBER as OCE's will need this to tie up your screen name to your account. (click on your avatar to view the information, Settings, Personal information, then scroll to the bottom of page and click save)

If this has helped and solved your problem, please mark it as Best Answer so that OCE's or others do not spend time looking for alternatives.