Members

Members

The Telecommunications Industry Ombudsman provides a service for both consumers and service providers. We are committed to fostering and maintaining positive working relationships with all telecommunication service providers – the members of our scheme.

We are here to resolve complaints from consumers as quickly as possible; to work with you; help you improve your service; and reduce the complaints you receive.

We do this by:

providing every opportunity for you to resolve your complaints with your customers

making available regular detailed reports about the types of complaints you are receiving so that you can identify areas of improvement