In this course you will study of the broad range of practical operational issues that airports contend with on a daily basis. Airport/Airline Operations cover both airside operations (mainly for airlines) and landside operations (mainly for passengers). To consider some of the complexities of airport in the context of operational and commercial environments, Airport-Airline relationship, ground handling, passenger handling, baggage handling, apron operations, catering, freight handling, Air Traffic Control, airport technical services, and airport rescue and safety are studied. At the completion of this subject, you will have developed an understanding of both airside and landside operations at contemporary airports.

Objectives/Learning Outcomes/Capability Development

This course contributes to the following program learning outcomes (PLOs):

Needs, context and systems:• Identify, interpret and analyse stakeholder needs, establish priorities and the goals, constraints and uncertainties of the system (social, cultural, legislative, environmental, business etc.), using systems thinking, while recognising ethical implications of professional practice.

Problem-solving and design:• Demonstrating information skills and research methods.

Coordination and communication:• Communicate and coordinate proficiently by listening, speaking, reading and writing English for professional practice, working as an effective member or leader of diverse teams.

Course Learning Outcomes (CLOs):

Upon successful completion of this course you should be able to: 1. Explain the importance of the airline-airport relations; 2. Describe different airport ground handling models and issues; 3. Analyse and optimise airside passenger handling facilities; 4. Discuss the scope of aircraft ramp servicing and ramp layout; 5. Detail ways that airports and airlines organise and control ground handling responsibilities; 6. Identify typical methods to reduce costs of baggage handling; 7. Map out the relationships between common functions of the airport terminal; 8. Explain the process of airport security planning; 9. Discuss the importance of technical service to airport operations 10. Identify common challenges in implementing airport emergency plans; 11. Describe access interaction with passenger terminal operation; 12. Explain different access modes’ advantages and disadvantages;

Overview of Learning Activities

You will learn this course through lectures, directed reading, class room discussion, and investigative research. The learning process is reinforced through problem-based learning using case studies.

Overview of Learning Resources

Course-related resources will be provided on “myRMIT Studies”. These will include course notes, and other learning materials generated by the course lecturer(s), references, and approved links to useful material on external web-sites.

Overview of Assessment

X This course has no hurdle requirements.

☐ All hurdle requirements for this course are indicated clearly in the assessment regime that follows, against the relevant assessment task(s) and all have been approved by the College Deputy Pro Vice-Chancellor (Learning & Teaching).