It is the event organiser’s, not Eventscase’s, responsibility to contact you if there is a problem with an event. Eventscase services are just limited to providing event software tools for event organisers. Any other service or product does not involve Eventscase and must to be dealt with directly between the event organiser and ticket purchaser.

Eventscase has absolutely no control over payments, refunds or cancellations. It is the event organiser’s responsibility to have a refund and terms and conditions policy for ticket purchasers.

Should you encounter any possible fraud from an event organiser, please contact Eventscase in order to block their account.