Emergency Contact Information

If you are a U.S. citizen with an emergency situation, please call 613-238-5335. A Duty Officer is available 24 hours a day.

Our normal business hours are Monday through Friday from 8:00am to 12:00pm. We are closed on Wednesdays and Canadian and U.S. holidays. Non-emergency services are performed on an appointment basis but a Duty Officer is always available for emergencies at 613-238-5335. This number is for emergencies and should not be used for visa inquiries.

Emergency contact numbers outside of the Ottawa consular region (which includes Eastern Ontario, and those parts of the Québec regions of Outaouais and Abitibi-Témiscamingue near Ottawa) are as follows: