Delivery of your order.

Subject to stock being available at the time of order, we aim to dispatch orders received before 1 pm, Monday to Friday on the same day.

Orders received after 1 pm Monday to Thursday will be dispatched on the next working day.

Orders received after 1 pm on a Friday will normally be dispatched on the following Monday.

We will only dispatch orders after full payment for the goods has been authorised to the delivery address specified by you.

If an item is out of stock we will advise you of an anticipated delivery time by e mail.

UK delivery will normally be by Royal Mail and we offer two options:

Standard Delivery by Royal Mail First Class post - Free Delivery is usually within 3-5 working days. No signature is required for this service.

Next Day Delivery - £8.00.
Items will be shipped via the Royal Mail Special Delivery Service. This service offers a guaranteed delivery by 1.00pm the following day, Monday to Friday.
Items dispatched via this service on a Friday will normally be delivered on the following Monday. A signature is required upon receipt.

We cannot accept any responsibility for items that go missing if sent by First Class mail or for the failure of the Royal Mail to effect a delivery by 1.00pm for items sent via their Special Delivery Service.

As an alternative, customers may, if they prefer, collect orders placed online from our shop.

Boutique 144
63 Fore Street
Kingsbridge
Devon
TQ7 1PG

OVERSEAS
DELIVERIES

Western
Europe, Eastern Europe and Scandinavia - £10.00

USA and
Canada - £15.00

Australia
and New Zealand - £15.00

Shipment will be via the Royal Mail Tracked and Signed For Service whenever possible.

For countries not included in the above areas we will be pleased to advise the cost
and process of delivery. Please e-mail us at info@ladiesdesignerfashions.co.uk for details.

We reserve the right to amend these charges/conditions at any time...

Returns and Refunds

If any of the items you have received are unsuitable please return them and we will refund or exchange them. Please ensure that you do this within 10 days of your original order date. We will only accept goods that are returned provided they are in their original condition,unworn and all tags attached as supplied.

Affix the pre-printed returns address label to your parcel and post it back to us. Please note that we are not responsible for the cost of returning items.

For your own protection we recommend that you send the parcel using a service that insures you for the value of the goods, as the items are your responsibility until they reach us.

After receipt of the item(s) we will only refund the card used for the original transaction.
Please allow 10 days for the refund to appear in your account.

Exchanges

To exchange an item, please follow the procedure as above and we will exchange the item by return, assuming it is in stock.

Faulty Items

In the unlikely event that an item is found to be faulty please contact us by e-mail within 7 days of receipt, quoting your order number, name and address, details of the item and the nature of the fault. We will also need to know whether you wish be sent a replacement or a refund.

We will advise you on how to proceed with the return.

Incorrect Item

If you have received an incorrect item in your order, please contact us by e-mail quoting your order number, name and address, details of the product and reason for the return and we will advise you on how to proceed with the return.

The above does not affect your statutory rights.

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We buy the best quality and designs from a wide range of suppliers from around the world and consequently sizes do not follow a universal standard, however
the following chart gives some basic comparative information.

Comparison Chart

British Size 10 12 14 16 18 20

European 36 38 40 42 44 46

Canada 8 10 12 14 16 18

If you would like to check your own sizes please follow these guidelines.

Bust Measure the fullest part of your bust, across your shoulder blades and under your arms keeping the tape measure straight.