I’m getting ready to submit my first Wordpress theme in a few days, and in the rare event that it does get approved, and in the even rarer event that it becomes a success, how much time should I expect to spend per week on support?

So to all of the authors out there, about how many support requests do you get per week, and how long does the average one take to resolve?

I think a lot of people could benefit by seeing the average number of support requests per 100 sales, for example, and to see how much time that takes.

fillerspace said
I’m getting ready to submit my first Wordpress theme in a few days, and in the rare event that it does get approved, and in the even rarer event that it becomes a success, how much time should I expect to spend per week on support?

So to all of the authors out there, about how many support requests do you get per week, and how long does the average one take to resolve?

I think a lot of people could benefit by seeing the average number of support requests per 100 sales, for example, and to see how much time that takes.

fillerspace said
I’m getting ready to submit my first Wordpress theme in a few days, and in the rare event that it does get approved, and in the even rarer event that it becomes a success, how much time should I expect to spend per week on support?

So to all of the authors out there, about how many support requests do you get per week, and how long does the average one take to resolve?

I think a lot of people could benefit by seeing the average number of support requests per 100 sales, for example, and to see how much time that takes.

Also, during what time of day do most support requests come in?

I’ve been getting like 10-15 emails a day which is kind of a pain but really I only spend still like 15-20 minutes helping them out so its not that big of a deal.

This was officially my first month as a themeforest author having had my first theme approved, and I’m definitely spending more time on support than I thought I would. Every day I’ll have about 8/9 emails that would only require 2/3 minutes of my time and maybe 3/4 that would take anything from half hour to an hour. Probably about 3 hours a day in total.