As a Pacemaker, where should I devote my time in helping my Clients?

Helping the organisation to configure the My Business Excellence Portal and manage their authorised users throughout the 1-2 years but especially during the formative first few months.

Providing facilitative assistance for all the critical events specified in the implementation schedule for the first 2 years.

Playing an active role in helping the Excellence Leader conduct each monthly progress review meeting and subsequently making any necessary amendments to the My Business Excellence Portal to keep it up-to-date.