Managing improvement, the sales process - course

We review the traditional sales process from beginning to end, with a view to identifying areas for improvement – whether this is internal to an organisation or a personal undertaking by a salesperson seeking to gain an extra edge. The module covers everything from prospecting and initiating contact, to getting past gatekeepers and delivering a polished pitch, through to overcoming objections and closing the sale. A multiple choice knowledge-check rounds off one of the most comprehensive courses within the business skills suite.

On completion of this course you will:

Be able to critically assess their effectiveness in meeting and exceeding customer requirements.

Take steps to improvement where necessary.

Become acquainted with a range of core approaches and techniques that will improve sales performance in any industry.

Here are some of the subjects we cover:

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Our mission is to improve the lives of all involved in retail and the supporting service industries.

Established in 1832, retailTRUST is the trade charity for the 4.5 million people working in retail and the supporting service industries. We improve lives through our wellbeing services, vocational and career development programmes, and retirement estates.