Frequently Asked Questions

General

We are a translation company that specializes in marketing translation, transcreation, audiovisual & voice-user-interface translation for cutting-edge brands in the digital, media and advertising industries. Founded by Martina Russo in 2010, we work closely with a selected team of translators to help brands like Neil Patel, Skullcandy and Volvo communicate with the Italian, Swiss Italian and European markets.

Although we have a full team of professionals at our disposal ready to tackle multilingual projects large and small, Moving Words is still a one-woman business. This means that every project is managed by our founder Martina. Thanks to this structure we have the capabilities of a larger service provider whilst being able to provide the market specialization and flexibility that most big agencies can’t deliver on.

We can help you with almost any language combination thanks to our vetted network of professional translators. We focus on English, FIGS (French, Italian, German and Spanish) and on the Swiss market, but can also help with overseas languages such as Chinese, Japanese, or Russian.

This depends on how many and what type of documents you have, how many languages are involved, how much content needs to be translated and the deadline and objectives of your project. To get an estimate for your project, get in touch now.

We have a smooth, refined process that is designed to deliver you the best possible results.

Consultation An informative, free-of-charge discussion to assess your objectives, audience, what media you are working with and what you expect on delivery.

Proposal At this point, we’ll send a proposal covering service, timelines, and costing. This is another chance to tell us whether there are any additional needs or considerations that should be made before working together. After the proposal is signed, your project will be added to our pipeline.

Research After you have sent us your documents for review, we will get to work completing the necessary groundwork of research to ensure project success – covering competitors, area-specific language, tone of voice and other considerations.

Draft, review & delivery Our process always includes the first round of work, before completing a final review and perfecting before delivery.

Optional: External Review Based on our agreements, a colleague in our team completes an external review and prepares the file for final delivery.

We know that your documents might contain confidential information. We value your privacy and we want to keep it that way: anyone who comes across your documents at any point of the process is required to sign an NDA and is legally bound to not disclose what they read or learn from working on your materials.

When we start working with a new company, payments need to be settled upfront. However, to our recurring customers, we offer a monthly billing option and payments can be settled 15-30 days after an invoice has been issued.