Service Catalog Consulting from EMA

Since nearly the beginning of the computer era there has been a disconnect between IT departments and the business lines they support. The IT Service Catalog addresses this age-old problem and promises to bring IT and the business into a closer relationship than they have ever enjoyed. The Service Catalog provides the capability to marry a service request and fulfillment management system with a comprehensive description of services, service levels, related services, and service components.

While the Service Catalog holds significant promise for transforming the way IT does business, the truth is that the majority of IT Service Catalog implementations are larger cultural, political, and technical undertakings than most organizations realize. Enterprise IT professionals tasked with implementing a real-world Service Catalog face a host of challenges such as defining and documenting services and constituent views, managing expectations across the organization, and developing processes to maintain the Service Catalog. EMA can help your organization confront these challenges head-on and build an actionable Service Catalog that aligns IT with the needs of the business.

Why Work with EMA on Your Service Catalog Project?

Real-World Experience

We've gone through the process with other organizations and researched best practices from hundreds of real-world implementations in IT shops worldwide.

Vendor Neutral

We don't sell or implement technologies, so we're not motivated to force-fit a product into your solution.

Objective and Credible

We're removed from internal politics and bring the credibility of real-world research and expertise to help gain the buy-in of key stakeholders.

Proven Methodology

Our patent-pending, standards-friendly approach takes into account people, processes, and tools and has been field-proven in IT shops around the globe.

Service Catalog Consulting Services

EMA offers comprehensive Service Catalog Consulting Services to support clients as they plan for and deploy an effective IT Service Catalog. During our 8-week Service Catalog Assessment Service engagement, our seasoned consultants help you plan for an actionable Service Catalog that meets the needs of IT users, IT staff, and senior IT and business management. Or, bring us onsite for a hands-on Service Catalog Workshop to bring your team up-to-speed on our best-practice approach for effectively defining IT services – the first step to Service Catalog success. EMA experts can also help keep your Service Catalog initiative on track by providing advice on an ad hoc basis throughout the project with our EMA Advisory Services.

Contact us to find out how we can help your organization build an actionable IT Service Catalog!