Customer Service Rep, Pinetown - R Market Related

A leading manufacturing company is on the prowl for an energetic Customer Service Representative to be part of the family

Duties & Responsibilities

Having been in the manufacturing of electronics for decades, this tight-knit group are at the pinnacle of what they do. With their services spanning across various sectors, they’ve shown no signs of slowing down. They’re for their new Customer Service Representative to complement that outlook in their commercial team

Minimum requirements:

Essential:

Matric

Qualification in Business Administration / Commerce (NQF LEVEL 4)

Minimum of 2 years’ working knowledge of Material Requirements Planning (MRP) System

Experience with Syspro (non-negotiable)

Pastel

Advantageous:

Manufacturing / electronic experience

Responsibilities:

Manage MRP and provide the buyer with accurate material requirement in line with orders and forecast and quotes.

Effectively communicate with customers on all matters including delivery commitments

Troubleshoot and mitigate any potential issues that may impact delivery

Provide customers with updated quotes on all repeat jobs

Provide Sales with costed BOMs as and when required

Verify that orders are loaded and invoiced at the correct price including additional costs such as delivery fees, tooling cost etc.

Ensure that relevant data packs and or samples are available for issuing with job cards

Manage product change notes and revision changes

Expedite any priority jobs in line with promised delivery dates

Escalate any problems to senior management that will affect delivery dates

Create a rough-cut production schedule by allocating the sales orders into the relevant month and week based on availability of parts and commitments by production

Effectively manage the open sales order book, follow up on any items preventing the closure of the sales order

Nolands Recruitment is a subsidiary of Nolands Advisory Services Africa. This advertised opportunity is not for any company affiliated with Nolands

Please note: this is open to non-EE candidates

This opportunity applies to South African citizens. Non-South African citizens need not apply.

Only online applications will be considered and reviewed. If you have not been contacted within two (2) weeks of your application, please consider it unsuccessful. We will keep your profile on hand should a similar position come up in the future