Check the properties of the USB port in Device Manager and report any problems to support. If the USB device is working, download and run the diagnostic software from the ‘Diagnostic Software’ tab above and email the log file and the DESkey serial number to support.

Download the diagnostic software from the ‘Diagnostic Software’ tab above and run it on the DESnet server and any client machines that are having problems. Then email the log files and the DESkey serial number to support.

If you are using DK2 installs older than 7.21.0.37 please update both the server and clients with the latest from the ‘Drivers’ tab above. Once the server has been updated use the DK2 Network Remote Monitor and enable Connection Monitor & Enhanced timeout check. Please note only machines that are running version 6 or 7 of the DK2 software can be updated, for older versions please contact your software vendor.

a) Obtain a USB device from your software vendorb) If using a desktop pc, use an internal PCI/PCI-E parallel port cardc) If using a laptop with a PCMCIA/PC CARD socket, you can use a parallel PCMCIA card to provide hardware supportd) If using a laptop with an Expresscard socket, you can use a parallel Expresscard to provide hardware support

Please note: USB to Parallel adapters do not work as they do not provide the necessary hardware support required.

If you are unsure of how to proceed please contact support before making any purchase.