UAE Exchange wins the Dubai Quality Award

UAE, April 8: Shaikh Mohammed honoured Dubai Quality Award winners who have made commendable contributions to raising the bar of creativity and business excellence during 2009.

The award ceremony was organised by the Dubai Department of Economic Development (DED).His Highness Shaikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, on Wednesday, presented Dubai Quality Award (DQA) awards to three organsiations.

The Business Excellence Awards include the 2009 cycle of the Dubai Quality Award, Dubai Human Development Award (DHDA) and the Dubai Service Excellence Scheme (DSES).

“The award ceremony this year is three-fold special. The Dubai Department of Economic Development has integrated the three flag-bearing awards offered for quality and excellence as one entity – the Business Excellence Awards. This is based on our approach to excellence and quality as a fundamental value in achieving sustainable economic development,” said DED Director-General Sami Al Qamzi.

The winners in the 2009 cycle of the DQAs were honoured in two categories — the Dubai Quality Award and the Dubai Quality Appreciation Programme (DQAP). Union National Bank and UAE Exchange Centre won DQAs in finance category, while Madinat Jumeirah got the same in tourism.

The winners of the DQAP were Danube Building Materials, Apparel Group and Eros Group in trade category; Dutco Balfour Beatty - Plant and Transport Division and Unibeton Readymix in construction; IDAMA Facilities Services, Dubai Airport Free Zone, and TECOM Investments in services sector; Arabian Radio Network for media; and Jebel Ali Cement in manufacturing category.

“Dubai has always maintained a strong and flexible economy based on our wise leadership and boundless ambition. The competitive environment in the emirate paved the way for creating a culture of excellence as a reference for determining the features of competition and performance of companies,” Al Qamzi said.The winners in the 2009 cycle of the Dubai Human Development Award were honoured in two categories – The Dubai Human Development Award and the Dubai Human Development Appreciation Programme (DHDAP).

The DHDA was presented to Al Rostamani International Exchange (finance sector), while Dubai Municipality (government sector) and ESNAAD (services sector) were awarded the DHDAP for their contribution to national human development within their organisations.

The four winners of the Best Service Performance Brand included Al Jaber Optical (Special Business Category), Pure Gold Jewellers (Large Business Category), Al Yousuf Electronics (Medium Business Category) and Triumph (Small Business Category).

“Dubai Quality Award augments the trust that our customers have on the brand and it’s really heartening to receive an appreciation of such high order, assuring us that we are on the right path towards excellence. The honour is bound to boost our efforts towards achieving excellence benchmarking it against a globally recognised set of standards. The secret of winning is company’s focus on sustainable excellence for a long term based on excellent service and continuous improvement on areas which will enable its employees to do more and more to its customers and the community it is serving.

UAE Exchange chief operating officer Y. Sudhir Kumar Shetty: “It is great to receive the Dubai Quality Award as it validates our efforts towards continuously improving our systems and processes. UAE Exchange has always been a pioneer in setting high standards in the industry with its diversified product and service portfolio, excellent customer service, and the employment of emergent technologies, which is why we are a globally-recognised remittance brand today,” said UAE Exchange Managing Director and CEO Dr. B. R. Shetty.

“We are very proud to have been given this recognition, which further affirms our commitment towards excellence and to the region.This award is also a remarkable motivation for us to continue our efforts to secure further growth in terms of our manufacturing capabilities and expand our retail presence in the region with our plans to launch 10 new ‘Buildmart’ branches this year,” said Danube Building Materials Chairman Rizwan Sajan.

“This year’s award is their third in a row because employees and management work as a family and understand each other’s need to deliver an excellent service to the customers. It is always difficult to stay on top but we understand the measures to do everything to make our customers on top. If they are on top in service quality, we are also on top and they leave us with a smile,” said Pure Gold Managing Director and chief executive officer Karim F. Merchant.