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Header

Brand:

AirWatch

Compatibility:

PC

Manufacturer:

VMware Federal

Packaged Quantity:

1

Product Line:

Airwatch Management Suite for Rugged Devices

General

Category:

Online & appliance based services

Installation Type:

Locally installed

Subcategory:

Online services - mobile device management

Licensing

Licensing Details:

For add on of Shared or Managed Hosting Environments only

Software

License Category:

License

License Qty:

1 device

License Type:

License

Product Reviews

Airwatch Management Suite for Rugged Devices - license is rated 4.6 out of 5 by 5.

Rated 5 out of 5 by SysEng3805 from Effective and simple to manage. Support for more devices would be an improvement.Valuable Features:We find this solution allows us to deploy apps more efficiently. We have a vendor that developed an app for their software for use in our company. We were able to deploy this custom built app easily.We also find the Secure Email Gateway very useful. Active-Sync email routes through that server to the exchange server. With this configuration, we were able to lock down Exchange to only allow active-sync email from this server. We were able to configure the email settings within AirWatch to choose which extensions can be allowed on the email on the mobile device, as well as what app can be used to view attachments. There are alot of other options such as forwarding and screenshots that can be disabled, or restricted. We have implemented this with AirWatch Inbox to further lock down the email functionality and secure the email. We have also been able to deploy outlook settings to Windows desktop OS by using AirWatch.I also like the ability to enroll devices in shared mode, which allows devices to be "checked out" by users by entering their username/password in the AirWatch app. Once they do this, their email is configured, and any apps, etc are downloaded. When they are done, they sign out, and the email and apps are removed.I do like the remote wipe and how it allows you to locate a device if it is missing and delete the enterprise data, however these are limited on apple devices due to apple policies and cannot be changed by AirWatch. This will be the same on any MDM provider and isn't limited to just AirWatch. For example, if a device is stolen, you can't wipe it if they have it turned off. It will need to phone back home in order to be wiped. Now you can set a wipe after up to 10 passcode failed attempts which will help keep your data safe if it's stolen. You also can't force location services to be enabled by AirWatch. When enrolled, location services has to be enabled (or enabled later in the settings). AirWatch cannot force location services to be turned on due to Apple policies (and this will be the same for any other MDM provider). If the device is stolen and is phoning home, you can't locate it if location services was disabled or never enabled.Improvements to My Organization:Jabber and other applications used often are easily able to be deployed and configured, as is e-mail. Email can also be secured more effectively with their product.Room for Improvement:More functionality has been added for Windows desktop devices, and the options for Android and IOS has been fairly extensive already. The only recommendation I could make right now is continuing to add more functionalityUse of Solution:We have had this deployed and in production for around 4 years nowDeployment Issues:No. The deployment is fairly simple.Stability Issues:We encountered an issue with the renewing of the APN certificate, which was due to a bug in the version we were running and was resolved in an update. We have had a need to move the database, and that was fairly difficult as documentation was sparse, and the first support technican said AirWatch would need re-installed. However the next support technician pointed me to the configuration file in the install path that I needed to change settings in.Scalability Issues:This has functioned as we expected in scalability.Customer Service:When we have worked with Customer service, they have most often been helpful, knowledgeable and timely. There have been some instances where they weren't great such as when I needed to move the database. The first technician stated we would need to re-install AirWatch, however I opened a case up again and the next technician pointed me to a configuration file that I just needed to update. There have been other moments when one technician states something isn't supported or possible, but the next technician would state it is and provide information on how to do it.Technical Support:When we have worked with Technical Support, they have most often been helpful, knowledgeable and timely. If we got one that wasn't, we give it a day and open another case in hopes of getting a better technician.Previous Solutions:We used the default exchange settings to manage e-mail however the settings for security and deployment are limited there compared to AirWatch. We also tried to Use Vipre MDM but it was very limited as well when compared to AirWatch.Initial Setup:The setup of AirWatch itself was performed by AirWatch, however the setup of groups, policies, apps, etc. was straightforward.Implementation Team:We implemented this product on our own. It was straightforward and fairly easy to implement.Other Advice:This product is effective and simple to manage. It has more options that stand-alone products such as Anti-Virus or Exchange.Disclaimer: I am a real user, and this review is based on my own experience and opinions.

Date published: 2016-12-19

Rated 5 out of 5 by Admin71833 from Great solution. Windows 8.1 could have more options to control.Valuable Features:* Whitelisting applications* Remote enterprise wipe* GPS device locationImprovements to My Organization:Ability to deploy smartphone applicationsRoom for Improvement:Windows 8.1 could have more options to controlUse of Solution:6 monthsDeployment Issues:AirWatch does not have control over Windows 8.0 devices which were the first 100 deployed devices.Stability Issues:No issues with stability.Scalability Issues:No issues with scalability.Customer Service:Excellent customer service.Technical Support:Excellent technical support.Disclaimer: I am a real user, and this review is based on my own experience and opinions.

Date published: 2014-12-31

Rated 4 out of 5 by Peuge Benjamin, MIS, CCENT from The solution offers a great deal of management for devices. But, the level of support still needs improvementValuable Features:The Organization group approach they have taken to manage both Device and Administrative accessImprovements to My Organization:It has help in providing administrators with a way to separate devices based on business use cases.Room for Improvement:There are currently canned reports that provide a a great deal of device detail. But, there could be room for the solutions to allow for custom reporting for ad-hoc reportsUse of Solution:3 yearsCustomer Service:This is an area that could use some improvement. we have had a few incidents where the level of support was not what it was pictured to be.Technical Support:There are a lot of very skilled engineers well versed in all aspects of the solution.Previous Solutions:We have used multiple solutions. We are responsible for service delivery so we are expected to be familiar with the main players in the industry.Initial Setup:It depends. On-prem is a lot more involved than SaaS. There are a lot of moving parts for the on-prem version of the solution that can be consolidates if it is the desire of the client/customer.Implementation Team:Vendor. We have had a great experience with all of our current clients.Other Solutions Considered:Yes, MobileIron, MaaS360, Blackberry, XenMobile, Afaria, Soti, Good.Disclaimer: My company has a business relationship with this vendor other than being a customer:partner

Date published: 2014-12-27

Rated 5 out of 5 by SysEng3805 from Effective and simple to manage. Support for more devices would be an improvement.Valuable Features:App deployment and email management.Improvements to My Organization:Jabber and other applications used often are easily able to be deployed and configured, as is e-mail. Email can also be secured more effectively with their product.Room for Improvement:Other products such as Windows 8 tablets.Use of Solution:We have had this deployed and in production for around 2 years nowDeployment Issues:No. The deployment is fairly simple.Stability Issues:The only issues we have encountered was with the renewing of the APN certificate, which was due to a bug in the version we were running and was resolved in an update.Scalability Issues:This has functioned as we expected in scalability.Customer Service:When we have worked with Customer service, they have always been helpful, knowledgeable and timely.Technical Support:When we have worked with Technical Support, they have always been helpful, knowledgeable and timely.Previous Solutions:We used the default exchange settings to manage e-mail however the settings for security and deployment are limited there compared to AirWatch.Initial Setup:The setup of AirWatch itself was performed by AirWatch, however the setup of groups, policies, apps, etc. was straightforward.Implementation Team:We implemented this product on our own. It was straightforward and fairly easy to implement.Other Solutions Considered:I don't believe any other products were evaluated.Other Advice:This product is effective and simple to manage. It has more options that stand-alone products such as Anti-Virus or Exchange.Disclaimer: I am a real user, and this review is based on my own experience and opinions.

Date published: 2014-12-18

Rated 4 out of 5 by mobilityengineer091 from This product enables us to replace all existing stores PDA running Windows CE with iPod touch.Valuable Features:* The ability to use shared device mode for check in/check out for corporate owned devices.* Vast numbers of REST API for automation and integration.* Very flexible in provisioning and assignment of devices, profiles, contents and apps.Improvements to My Organization:This product enables us to replace all existing stores PDA running windows CE with iPod touch.Room for Improvement:* Better reporting functionality and performance.* Improved BYOD solution with true DAR encryption for iOS devices and a better UI for the Airwatch Inbox app.Use of Solution:Over 2 years.Deployment Issues:* We use a SaaS solution from AirWatch and the issue that we have encountered was load issue with automatic app push to 10-60 thousands of devices.* Airwatch has quickly added additional resources so that future app updates deployment will not cause problems.Stability Issues:Yes, we have seen inconsistency for performance from time to time.Scalability Issues:No, Airwatch has accommodated out expanding number of endpoints.Customer Service:With Enterprise Service agreement it is a 5/10. Without Enterprise Service agreement it is a 3/10.Technical Support:With Enterprise Service agreement it is a 5/10. Without Enterprise Service agreement it is a 3/10.Previous Solutions:No.Implementation Team:In partnership with a 3rd party vendor, I would rate them at 3.5/10.ROI:Too early to tell as these are devices replacing existing PDA and we have just completed the rollout.Other Solutions Considered:Symantec App Center.Other Advice:Plan ahead as much as possible. However if there is a need to make significant changes in the environment post rollout, Airwatch is able to accommodate that with the flexibility of their product.Disclaimer: I am a real user, and this review is based on my own experience and opinions.