Prepaid Mobile Service Support

Page Plus is a prepaid wireless provider that is committed to superior customer service and support.

While we strive to eliminate any problems or inconveniences, we are always ready to help you with any issue. Should you need us, we hope one of these methods to contact us fits your needs. We welcome inquiries from potential Page Plus customers as well as from our existing customers. We are here to serve you and hope you enjoy your prepaid mobile service.

A. This cannot be done with a 3G phone. To use our 4G services you will need to get a compatible 4G LTE device, as well as a Page Plus 4G SIM card. The account will also need to be on a qualifying monthly plan of $29.95/month or higher. If you have a 4G device that has been “flashed,” or reprogrammed, to work on 3G, then you will need to check with whomever flashed the device to see if they can “unflash” it back to 4G. Devices made for any other network cannot be used with Page Plus 4G LTE services.

Q. How do I know which phones will work with Page Plus 4G LTE service?

A. The first step of the Activation process requires you to enter the ESN, MEID or IMEI of your device. When you do that, you will get a response back telling you if your device is eligible for activation. If it is, you will then be able to choose a 3G plan for a 3G device, or a 4G plan for a 4G device.

Q. If I don’t already have a 4G LTE phone to use, where can I get one?

A. You can shop 4G LTE devices on our partner website, Quality One Wireless. Also, many authorized Page Plus dealers provide new and pre-owned 4G devices for sale in their stores and on their websites. To find a dealer near you, use our Store Locator. Also, you can check with friends or family members – many perfectly good phones end up in a drawer when someone upgrades to a new phone.

Q. Do I need a Page Plus 4G LTE SIM card to get 4G service?

A. Yes. The SIM card required to get 4G LTE service on Page Plus is unique to our service. You can purchase a Page Plus SIM card here on our website or from authorized Page Plus dealers.

Q. How do I find out what size SIM card I need for my device?

A. Page Plus 4G LTE SIM cards are available in three different sizes - standard, micro and nano. You will need to purchase the correct size for your device. If the 4G LTE SIM card slot in your device accepts a nano size, you will need the Page Plus Nano SIM card. If your device uses a standard or micro size, you will need the standard/micro Page Plus Dual SIM card. Use caution with the dual SIM card when detaching to the correct size (standard or micro) for your phone.

The SIM card slot on some devices is located on the side of the phone. On other devices, it is located under the battery and will require you to remove the battery in order to access the SIM slot.

Q. I want to use a 3G device. Can I still use Page Plus?

A. Yes. With the exception of The 12 plan and Standard plans, which are 3G only, all of our monthly plans are “mirrored” for 3G and 4G. When you activate a device, our system will determine if your device is 3G or 4G, and activate it onto the appropriate service.

Phones

How do I activate my phone? First, make sure you have a phone guaranteed to work on Page Plus and then decide if you want a new phone number, or wish to port your number into Page Plus from another carrier. Once you decide if you will be activating with a new phone number or porting in, activate your account using one of the following methods: 1.) Call Customer Service at 1-800-550-2436 and request a new activation or port-in2.) Online at www.PagePlusCellular.com - Click here to get started3.) Visit a Page Plus authorized dealer and request a new activation or port-in4.) Live Chat with a representative when logged into your Online Account and request a new activation or port-inAll new activations will receive a complimentary $2.00 Activation Credit for you to get started with our service.Once activated, you will need to program your phone (See the question below).

How do I program my phone for use on Page Plus? Once activated (See above question), you will need to program your phone before you can use it. To program your phone, please dial *22890 from the cell phone and then press the “Send” or “Call” button to place the call. Programming the phone will typically take around one minute. After your phone displays “Activation Successful,” please turn your mobile phone off and then back on. Then place a call to anyone you would normally call dialing all 10 digits including the area code. This step is necessary to activate your Page Plus account. You should hear a message that says: “Welcome to your new prepaid wireless service. The temporary pass code to activate your account has been defaulted to the last four digits of your mobile number. To select English as your messaging language, please press 1. Para Español prima dos.” Once you have selected a language, you should hear another message that says “Your account is now active,” and then the time available for the call. Please allow the call to connect so that the phone can register with the Page Plus network. Once your phone has registered with the network, you will be able to receive calls as well as place them. If you have any further questions or concerns, or if we can be of further assistance, please feel free to contact Page Plus Customer Care by calling 1-800-550-2436 or by dialing #22273 (free call) from your mobile device. Our customer service agents are available Monday through Sunday from 8 AM – 12 AM Eastern.

What phones will work on the Page Plus network?Only phones sold by Page Plus carry a full warranty and are guaranteed to function properly for all the features they are capable of. Each is certified and fully supported by Page Plus’ technical and service support. These phones can be purchased on our website or from authorized Page Plus dealers. While some phones not purchased directly from Page Plus or one of its dealers may work on the Page Plus network, we do not support them and their functionality may be limited.

Can I change my phone number?Yes, to change your phone number simply contact Page Plus customer care at 1-800-550-2436 from another phone and one of our representatives will take you through the process. There is no fee to change your phone number. Where can I get a new/replacement Page Plus phone?You can purchase certified Page Plus phones in thePhones section of this website. Or, you can use ourstore locator to find an authorized dealer in your area.I ordered a phone online. How will I know when it ships?You can easily track your order on this website by registering for an online account and logging into the My Account section. A tracking number will appear once your order is processed.What is an ESN?Your phone’s ESN is a unique number that is used to identify the phone. Alternatively, you may find an MEID, HEX or DEC number.How do I find my ESN/MEID?You will find the ESN (Electronic Serial Number) or MEID (Mobile Equipment Identifier) of your phone printed on the back of your phone beneath the battery. It is often labeled as an ESN, MEID, HEX or DEC. If you are unable to identify it or it does not appear there, please contact customer service by calling 1-800-550-2436 (press “2” when prompted) from any phone, or by dialing #737 (press “4” when prompted) from your mobile phone.How do I charge my battery?Simply connect your charger to the Page Plus phone through the appropriate port, usually located near the bottom of the phone. Charging will typically take 3 to 6 hours.My battery does not hold a charge. What do I do?Failure to hold a charge is usually an indication of a problem with your device. Please contact our warranty department at (800) 550-2436 for assistance and to find out if you are covered under warranty.What should I do if I can’t make or receive calls from my Page Plus phone?If you are having difficulty with your Page Plus phone, please use another phone to call our customer service for assistance at 1-800-550-2436. Be sure to have your Page Plus phone with you when you call.What is the warranty on a Page Plus phone?The warranty on a refurbished phone from Page Plus is 120 days from the date of purchase. For complete details, visit the Limited Warranty for Refurbished Handsets page.

Kyocera also provides a warranty on new Kyocera phones sold by Page Plus for use with Page Plus Cellular service. Please visit the KyoceraSupport page for details.

For new Motorola devices, please visit the Motorola Support page for details.

Does Page Plus offer any hearing aid compatible (HAC) phones?Yes, we offer many models of HAC phones. Please see the Accessibilty section below for the specific models and their levels of HAC compatibility.Where can I get a manual for my phone?The manuals for most phones commonly used with our service are available under the Phone User Guides section below. For models not listed, manuals are generally available from the manufacturers’ websites.

How can I cancel my order?

You can begin the cancellation process by calling Customer Service at 1-800-550-2436 for assistance. One of our representatives will check to see if your order has already shipped and, in most cases, can void the tracking number if possible. If your order has already shipped, simply refuse the package with the courier and credit will be issued once your order is received back to Page Plus.

Plans

Does Page Plus have any annual prepaid plans?Yes. Page Plus offers the Standard voice plan in four denominations, and the $80 Standard card or PIN, which provides 2,000 voice minutes, lasts a full year. Since $80 PINs are available exclusively through Page Plus dealers, please visit theStore Locator to find a dealer near you, or search the Internet for an online dealer.

Can I renew my plan early? Yes, you can renew your entire plan early by contacting Customer Service and requesting an early renewal. Contacting Customer Service is the ONLY way to do this - simply adding another plan PIN to your account will not automatically renew your plan early. If Customer Service renews your plan early for you, the entire plan of minutes/messages/data will be reset - nothing will roll over, and your new renewal date will be set for one month out.

How do I switch from one Page Plus plan to another?

Switching to a Higher PlanTo switch to a higher plan, you must first load the PIN of the higher plan to your account. When switching to a higher plan, the change will take effect immediately. For example, if you are switching from The12 plan to The 55, you must first load the The 55 PIN to your account. Upon submittal, your account will immediately upgrade to the The 55 plan. To get the most value out of your current plan, it is suggested to wait until the renewal date of your current plan before upgrading.

Switching to a Lower PlanTo switch to a lower plan, you must first load the PIN of the lower plan to your account. When switching to a lower plan, the loaded PIN will stack on the account until the renewal date of the current plan, at which time the plan will switch. For example, if you are switching from The 55 plan to Talk n Text 1200, you must first load the Talk n Text 1200 PIN to your account. Upon submittal, the Talk n Text 1200 PIN will stack on your account until the renewal date of The 55 plan, at which time your account will switch to the Talk n Text 1200.

Switching to the Standard PlanTo switch from a monthly plan to the Standard plan, you must request it through Customer Service. Loading a Standard plan card/PIN does not automatically switch the account from amonthly plan to theStandard plan.

Monthly plans can renew by loading a monthly bundlePIN or by adding a cash balance on your account. So, if a Standard PIN loaded onto an account provides enough cash balance for the current (unexpired) monthly plan to renew, the monthly plan will renew normally.

Additional Plan Information

Suspending Your Phone Number Will Cancel Your Monthly PlanIf you want to suspend your account (because your phone was lost or stolen, for instance), your plan must be switched to the Standard plan before the account can be suspended. Your monthly plan will be lost. When the account is restored, it will be restored with the Standard plan, and a new monthly plan PIN will need to be loaded onto the account to return to the monthly plan.

If I run out of something on my monthly plan before the plan expires, what are my options?If you run out of voice minutes, messages or data in your monthlyplan before your monthly expiration date, you can use more by adding a cash balance to your account and using additional minutes/messages/data at the overage rates for your plan.

Optionally, you can renew your entire plan early by calling Customer Service and requesting an early renewal. Calling Customer Service is the ONLY way to do this - simply adding another planPIN to your account will not automatically renew your plan early. If Customer Service renews your plan early for you, the entire plan of minutes/messages/data will be reset - nothing will roll over, and your new renewal date will be set for one month out.

What are the monthly plan PINs used for?If you have the Unlimited Talk n Text or Talk n Text 1200 PINs will only be used for renewing your monthly plans on the actual renewal date.

Does Page Plus have an unlimited or add-on data plan?While we are continuously evaluating our plans and the needs of our customers, we do not currently offer an unlimited data plan or an add-on data option. However, we do offer monthlyplans with more than enough data for the average user.

When do my minutes expire?For the Standard plan, your minutes will only expire if you fail to replenish within 120 days from the date of your last replenishment; otherwise, your unused minutes will always roll forward. If the balance has been removed after the 120 day expiration, it cannot be recovered. For monthly Talk n Text plans, your allotment of voice minutes, messages and data expire each month.

Where can I purchase PINs/cards?PINs can be purchasedonline or through one of our authorized dealers which may be found through ouronline store locator.

Can I buy a PIN or phone without a credit card?Currently, a credit card is required for all online purchases. Please use ourstore locator to find a local dealer to make a purchase with any other form of payment.

There are two ways to access voicemail. The first is to simply dial #738 from your Page Plus phone, and enter in your password when prompted. The second way is to call your mobile phone from a different phone. While your greeting is playing, press the # key and enter your password to access your voicemail.

What is WAP and how can I use it to browse the Internet?WAP stands for Wireless Application Protocol. It is the method by which WAP-capable Page Plus phones can browse the Internet. It is also known as "Wireless Internet" or "Wireless Web." For more information, see the WAP section of the Features page.

What is Page Plus’ coverage area?Page Plus operates on one of the largest networks in the nation. We provide nationwide coverage, compared to the limited regional coverage of some other carriers. For detail on our coverage area, see ourcoverage map.

What services come with my plan and which ones carry an additional charge?Page Plus offers a variety of plans to meet your needs, from pay-as-you-go voice minutes only, to unlimited monthly plans. You can review details of each plan, including charges for overages and non-included services on ourPlans pages. Generally, services such as international calling/texting, roaming, and 411 calls carry an additional charge.

How do I reach a customer service representative?You can contact Page Plus customer care by calling 1-800-550-2436 (press “2” when prompted) from any phone, or by dialing #737 (press “4” when prompted) from your mobile phone. Our customer service agents are available Monday through Sunday from 8 AM – 12 AM EST.

You can also manage many aspects of your account online (such as checking and replenishing your balance, viewing call records, and enabling/disabling service features) in the My Account section or register for an account.

Can I get a phone number for any area code I want?Local phone numbers are generally assigned based on the given zip code; however, they are not guaranteed. If the area code and prefix you’ve received is not local, please contact Customer Service at 1-800-550-2436 for more information.

Can I share my minutes with another Page Plus customer?No, Page Plus minutes or balances cannot be shared with other customers.

What is roaming, how do I know when I am roaming, and how much does it cost?Roaming occurs when you initiate a call outside of your network’s coverage area. Typically an indicator will appear on your phone when you are in roaming mode, and you may hear an audible difference when placing a call. Because Page Plus uses one of the largest networks in the nation, roaming is not a concern for most Page Plus customers. However, when roaming does occur, you will be charged the roaming rate associated with your serviceplan.

Managing Your Account

Can I check my balance via text message?Yes, you can text BAL to 7243 to get your plan balance and expiration date, and the remaining amount of minutes, texts and data left in your monthly plan. The text message you send will be used from your plan, and the account balance text you receive from us is free.

When I tried to place an order on the website, my credit card payment was rejected. Why am I seeing the charge on my credit card account if it was rejected?Payments may be rejected for a number of reasons. Page Plus will not receive any funds when our payment processor rejects a payment.

When a payment is rejected, funds are typically placed on hold or reserved for the attempted payment, even though the payment ultimately will not be accepted. This practice, often referred to as a "pre-authorization hold," is a standard practice of the credit industry.

Any "pre-authorization hold" will eventually be returned to your credit account, however the timeframe for the return of the reserved funds is entirely at the control of the issuing financial institution. Page Plus has no control over the return of the reserved funds. You can contact your issuing financial institution regarding the timeframe for the return of reserved funds.

Can I stack multiple monthly PINs on my account?Yes, you can load multiple ("stack") renewal PINs onto your account for your monthlyplan. Stacked PINs will remain in a "reserved" state on your account, and one will automatically apply each month on your renewal date. Stacked PINs are applied on a first-in, first-out basis.

What will happen to my monthly plan if I change my phone number?Nothing. If you decide to change your phone number, you can do so without any interruption to your monthly plan. The remaining voice minutes, text/MMS messages and data in your plan at the time of your phone number change will all still be there after you change your number, and your expiration date will also remain the same.

Can I load multiple PINs on my account before the renewal date?Yes, you can load multiple PINs on your account before the renewal date. Your PINs will be considered ‘stacked’. They will sit in a reserved state until they are needed and will be used in a first-in, first-out basis when renewing the plan each month. Note that this applies to stacking PINs for renewing the same plan as you are currently on. Please be aware that if you upgrade to a higher plan than what you are currently on, this is considered an upgrade, and applying a PIN for a higher plan will switch your account to the higher plan immediately, rather than stacking on the account. For more information about switching plans, please visit the Switching Plans page.

How do I add a PIN/card to my account?To load a PIN/card to the Standard plan, or to renew an existing monthly Talk n Text plan, dial #737 from your Page Plus cell phone or 1-877-359-6695 for the 24-hour automated system, and follow these instructions:

When prompted, enter your ten digit phone number (area code and phone number - no “1” is needed).

Select option 1 to add money to your account using a PIN.

Enter the PIN number.

Once properly completed, you will receive a message stating your new account balance. If you continue to receive an error message, please contact customer service at 1-800-550-2436 for assistance in loading the PIN.

To activate a new monthly Talk n Text plan, first make sure the cell phone to be activated is turned off while switching to this plan. Then from a different phone, call our 24-hour automated system at 1-877-359-6695 and follow the instructions above, or call Customer Service at 1-800-550-2436. To activate online, login to My Account and follow the instructions.

Can I manage my account and service features online?Yes, you can manage many aspects of your account, including the service features you want to enable/disable simply by visiting “My Account” and adjusting your preferences.

How do I check and replenish the balance on my account?There are three ways to check and replenish your Page Plus account balance:

Dial #737 from your mobile phone

Create an online account in our My Account section (use the link on the right side of the red bar above)

Call customer service at 800-550-2436 from any phone (press “2” when prompted)

Can I set up an automatic credit card payment with Page Plus?Page Plus offers Auto Pay, an automatic credit card payment option. With Auto Pay, you can set up weekly or monthly payments and set your payment date. To set up Auto Pay, you must first set up an online account, then follow the instructions for Auto Pay.

What happens if I lose myPIN? If you purchased the PIN through our website, we may be able to recover it if you lose it. Unfortunately, in most other cases, we will not be able to recover lost PINs. Please contact customer care 1-800-550-2436 for assistance.

Why does my balance disappear when I change to a new rate plan (i.e. Unlimited Talk n Text)?In order to move your phone to a new rate plan, it is first necessary to take your account balance to zero. We store your account balance and execute the move to the new rate plan. Once you are established on the new rate plan, your balance is restored. The process can take up to two minutes to complete. Checking your balance during this period can make it appear your account balance is zero. Be assured, we carefully track the balances to make sure they are properly restored.

What should I do if my Page Plus phone is lost or stolen?We can place your account on hold if you fax us a copy of your driver’s license, phone number, and pass code to your account. We will leave the account on hold until your phone is found, or you request otherwise. Please contact customer care 1-800-550-2436 for assistance.

What options do I have if the dealer I purchased my phone or plan from no longer sells Page Plus?You have two good options. First, you can use this website to manage all details of your Page Plus service, including replenishing your account balance, changing your plan, purchasing handsets or accessories, etc. Second, there are thousands of authorized Page Plus dealers in the United States. To find a dealer convenient to you, click here

How do I change an ESN on my account from one to another? To change an ESN on your account from one to another, please call customer service at 1-800-550-2436 or use our Live Chat feature when logged into your Online Account to speak with a representative and request it. Alternatively, you may visit an authorized dealer and request an ESN change.

Page Plus Cellular makes it easy for you to find the answers you need. We offer you four different ways to make general inquiries and receive troubleshooting assistance. Our goal is to educate you about prepaid cell phone service while helping you better understand your specific plan.

Once you have requested support through one of the designated methods shown below, one of our representatives will contact you to provide the information and support services you need. We appreciate your business, and we look forward to providing a solution that meets your prepaid cell phone needs.

We feature four ways to help you troubleshoot any issues you have or make general inquiries. We strive to educate consumers about prepaid service and help our customers understand their plans. We always attempt to go above and beyond normal customer service policies to help our users. Please contact us using any of the methods listed below and let us help you see the Page Plus support difference.

1. Requesting Support by Phone or Fax:

For any inquiry you have, we invite you to contact our Customer Service department. We will connect you with a representative who has the skills necessary to assist you.

Our hours of operation for our call center are:

Monday through Sunday

8 AM - 11:45 PM Eastern

Customer Service Toll Free:

(800) 550-2436

From Your Page Plus Phone:

#CCARE

2. Requesting Support by Opening a Ticket Online:

Please visit the Submit Support Ticket section below on this page to open a support ticket. Once your ticket has been opened, a Tier 1 agent will promptly contact you to help answer your inquiry or troubleshoot your issue.

3. Self-Guided Support:

Please visit our prepaid cell phone FAQ section above on this page to see if your problem or question has previously been answered. Many questions we receive are similar in nature. We have posted the answers to those in our FAQ section to make them easy for you to access at anytime.

4. Making Inquiries by Mail:

In the event you need to reach us by mail our address is:

TracFone Wireless, Inc.9700 Northwest 112th AvenueMiami, FL 33178

Submit Support TicketRequest help from our technical support team

If you are experiencing problems with your prepaid cell phone or have inquiries about your service, Page Plus Cellular can help. To request technical support or ask specific questions, please fill out the form below. Depending on what your situation requires, a technical support representative will contact you by email or phone. We appreciate your business, and we look forward to providing you with a solution for your prepaid cell phone needs.

*Please note: In order to offer you the best support service possible, it is required that you fill out all the fields in the form below.

AccessibilityLearn more about Hearing Aid Compatibility

Hearing aid compatibility (HAC) for cell phones and other wireless devices is defined by two areas of performance. A cell phone that is HAC has a reduced likelihood of causing interference noise in hearing aids. In addition, a cell phone that is HAC may also be capable of working with a hearing aid’s telecoil. HAC cell phones are designed to work with hearing aids that have some level of built-in protection against the interference that cell phones may cause.

What is a telecoil?

A telecoil is a small device that is built into some hearing aids for use with the telephone as well as assistive listening devices. To use the telecoil, generally either the hearing aid is switched to the “T” position or a button on the hearing aid is pushed to select the telecoil program. The telecoil picks up magnetic fields generated by telephones and converts these fields into sound. Telecoils are particularly useful for telephone communication because they permit the volume control of a hearing aid to be turned up without creating feedback or “whistling,” and background noise can be reduced especially when using cell phones in noisy places.

How do I know if a cell phone is hearing aid compatible (HAC)?

Cell phones that are hearing aid compatible have packages labeled with “M” or “T” ratings. If you see the labels “M3”, “M4”, “T3” or “T4” on the box, then the cell phone has been designated as hearing aid compatible. Only phones that meet hearing aid compatibility performance requirements have packages labeled with these “M” or “T” ratings. Information about phones that meet these requirements is also shown on a phone’s display card in retail stores operated by the companies that provide cell phone service (service providers) and in the product’s manual or packaging insert. If you have questions about the rating of a cell phone, ask your service provider or device manufacturer for more information.

What do the M and T ratings mean?

The “M” is a Microphone rating and the “T” is a Telecoil Rating. Since September 2005, cell phone companies have been required to provide several models of cell phones that are rated as being hearing aid compatible when used with hearing aids in the standard microphone setting (M3 or M4). Starting September 18, 2006, that requirement was extended to include phones that are rated as being hearing aid compatible when used in telecoil mode (T3 or T4).

If you use your cell phone while wearing your hearing aids in the Microphone (“M”) mode, look for one that is rated M3 or M4 (M4 is the better rating). An M3 or M4 rating does not guarantee that these phones will be interference-free with your specific hearing aids. However, the higher the rating, the less likely you will be to experience interference. Also, note that just because a cell phone is not rated does not mean it will cause interference—they may or may not—but unrated phones are much more likely to do so.

If you use your cell phone while wearing your hearing aids in telecoil (“T”) mode, look for a phone that is rated T3 or T4 (T4 is the better rating.) Again, this will not guarantee that these phone will be interference-free when using your telecoils, but the higher the rating, the less likely it is that you will experience interference.

Note that phones rated as T3 or T4 must also be rated either M3 or M4. Therefore, phones rated as good for telecoils will also have been rated good when used with hearing aids in the microphone mode.

Hearing Aid Immunity Rating

Cell phone interference is only half of the equation. Few people realize that hearing aids also need to be designed to be resistant to radio frequency (RF) interference (such as is generated by a cell phone). Although not currently mandated by law, hearing aids also have the same rating scale: M1–M4 and T1–T4. Currently a number of digital hearing aids have an M2/T2 rating. However, you need to be aware that not all new hearing aids use RF-immune components. The more immune your hearing aid is, the less likely you are to experience interference from cell phones in the first place.

If you want to know what your hearing aid's immunity rating is, ask your audiologist. If your audiologist doesn't know, they can ask the manufacturer on your behalf.

What does TTY/TDD Compatible mean?

TTY/TDD is a TeleType/Telecommunication Device for the Deaf.

A TTY/TDD is a special device that lets people who are deaf, hard of hearing, or speech-impaired use the telephone to communicate, by allowing them to type text messages. A TTY/TDD is required at both ends of the conversation in order to communicate.

It can be used with both land lines and cell phones (provided the cell phone is compatible). Unlike text messaging, it is designed for synchronous conversation, like a text version of a phone call.

Other Resources

Many people and organizations contribute to ensuring accessible communication is equally available for all individuals with disabilities including deaf and hard of hearing consumers.

Page Plus Cellular

is a no-contract wireless provider with nationwide coverage on one of the largest networks in the United States. Page Plus is consistently ranked high among wireless providers for low rates, flexible plans and exceptional customer service.