MetricNet’s Mission is to be a trusted advisor, expert, and consultant to the Service and Support Industry. We will contribute to the industry by providing research, products, and services that enhance the community of Service and Support professionals.

Benchmarks

Metrics

Best Practices

Scorecards

Our Clients

MetricNet’s Jeff Rumburg is Honored and Excited to have been named one of HDI’s Top 25 Thought Leaders for the second consecutive year!

The 25 individuals chosen for this award are well-known in the technical service and support community as consultants, bloggers, speakers and practitioners. They contribute valuable insight on a daily basis, produce groundbreaking research that shapes the future of the industry, and share knowledge that helps address the challenges commonly faced by industry professionals. Each thought leader was nominated by their peers in the industry.

What We Do

MetricNet is the leading source of benchmarks, scorecards, and performance metrics for Information
Technology and Call Center Professionals worldwide. Our mission is to provide you with the benchmarks you need to run your business more effectively.

MetricNet has pioneered a number of innovative techniques to ensure that you receive fast, accurate benchmarks, with a minimum of time and effort.

About Metricnet

MetricNet is dedicated to helping business people worldwide manage their organizations more efficiently and effectively. By providing benchmarks, performance metrics, scorecards and business data to Information Technology and Call Center Professionals..[+]

Optimizing headcount is a common challenge in most support groups. In fact, MetricNet has found that the vast majority of service and support organizations are either under-staffed or over-staffed, and each comes with its own set of problems.

The ROI of Benchmarking Return on Investment (ROI) is one of the most common and important measures of financial performance in the business world. It is the ultimate measure of success for any business. Most companies, business units, and departments track ROI on an ongoing basis, and use this metric not only to make intelligent business decisions, but to justify their very existence.

Like any good business decision, benchmarking should be undertaken with the expectation that it will produce a positive ROI. Thankfully, it is relatively easy to make the business case for benchmarking, and as a veteran of more than 4,000 IT service and support benchmarks, I have plenty of data to back that claim up. The ROI of benchmarking includes both hard benefits, such as cost savings and improved user productivity, as well as soft benefits such as improved customer satisfaction.. Learn MorePlace article copy here. Be sure to make the articles short and concise as people tend not to read much more than a couple of paragraphs.

The ROI of Benchmarking Return on Investment (ROI) is one of the most common and important measures of financial performance in the business world. It is the ultimate measure of success for any business. Most companies, business units, and departments track ROI on an ongoing basis, and use this metric not only to make intelligent business decisions, but to justify their very existence.

Like any good business decision, benchmarking should be undertaken with the expectation that it will produce a positive ROI. Thankfully, it is relatively easy to make the business case for benchmarking, and as a veteran of more than 4,000 IT service and support benchmarks, I have plenty of data to back that claim up. The ROI of benchmarking includes both hard benefits, such as cost savings and improved user productivity, as well as soft benefits such as improved customer satisfaction.