Re: Can't receive songs on my Blackberry 9700

I suspect there are some steps missing...using just those steps, it is not possible to actually get to the end point you mention. So I remain needing to guess.

And so I go back to something I said earlier...have you tried with a very small file?

And further...has this ever worked before? If so, what changed just before it stopped working? An update? A new app? A theme? Something else? Think carefully as the tiniest thing could be causal, and attempt to undo that.

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, try the file transfer again. If it works, then indeed some 3rd party app is impacting this functionality.

MaxCavalera870 wrote:since I don't use updates and apps.

No updates at all? No apps at all? That indeed would be a very unusual situation. But Safe Mode will give some good indications.

BTW...what OS are you running?

KB23393 How to check the model number and version of installed BlackBerry device software on a BlackBerry smartphone

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.