There are core operations that businesses should focus on to stay competitive in the industry and retain its edge, and one of which is customer support. Addressing customer complaints and queries have always been crucial in company growth, as it attracts new buyers and retains existing ones.

Small businesses, medium-sized companies, and large enterprises continue to benefit from outsourcing. It allows organizations to focus on their core business functions while saving on costs and expenses related to fringe business functions such as back-office operations, customer service, or data processing services.

Offshoring and business outsourcing in the Philippines is not an alien concept to organizations all over the world. In the last couple of decades, the country has emerged as one of the top outsourcing destinations in the world. Foreign businesses and multinational companies can take advantage of the lower business costs and highly talented workforce that […]