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The hotel had a gorgeous swimming pool - and was... - Review of BEST WESTERN PLUS Wine Country Hotel & Suites

We flew in quite late to Kelowna, and needed a comfy place to stay the night before a long drive south. I researched well ahead of time and selected this hotel before we left home - and am VERY glad that I did! Our room was outstanding, with a small balcony (with 2 chairs) overlooking the 18th hole of a luxurious golf course - and a fabulous view of the hills and scenery. The breakfast was included in the room rate (which was a good price to begin with) - and was a full hot breakfast buffet - that even included fresh homemade waffles, too. The hotel had a gorgeous swimming pool - and was immaculately clean. I would not hesitate to go here again.

Room Tip: Ask for a room on an upper floor, overlooking the golf course.

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Stayed June 2013, traveled as a couple

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BWwinecountry, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review,
July 14, 2013

Thank you so much for taking the time to write this review. Not only does it take only 10 minutes to downtown Kelowna but you also save 2% in additional taxes. We do hope to greet you again in the near future

Yours in hospitality

Elfriede Schmoll

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We stayed 2 nights in July and were very pleased that the air conditioning worked as well as it did. The room had a very nice view of a golf course, and our 9 year old nephew really liked the pool (it has a big slide). The pool is only aprox 3 feet deep in all parts, so it's more of a soaking/kids pool, but still a nice place to have a dip.

We dealt with a few front desk people for minor things, and Janine was absolutely amazing. So friendly and extremely patient answering all the questions our nephew had. She had a lot of knowledge at the ready for us (local attractions etc) and we witnessed her deal with a quite irate customer (person couldn't figure out their TV) in a most professional way.

If you're ok staying in West Kelowna (we were as we made a couple trips to penticton), this place is a gem. It's very clean and modern. We visited during a very busy stretch, but our price was not out of control for comparable properties.

Stayed July 2013, traveled with family

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BWwinecountry, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review,
July 14, 2013

Thank you so much for taking the time to write this review. Not only does it take only 10 minutes to downtown Kelowna but you also save 2% in additional taxes. We do hope to greet you again in the near future

Yours in hospitality

Elfriede Schmoll

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Stayed for 3 nights, July 1-4. Reserved one room at the nightly rate of $144 CAD. This was a special rate for staying three nights. We wanted a nice hotel for our honeymoon and chose this hotel based on its positive reviews.

My wife and I arrived in the evening for check in. One person was at the desk, and she was efficient in checking us in and explaining the hotel's amenities. The cold water available nearby was a great relief on a sweltering day.

We got a king room (319) with a view of the parking lot and Highway 97. There were no noise issues though, and the room was quite good with a lounge chair, desk, HD television (but no HD service), microwave, refrigerator and coffee maker.

Included with the room is free wireless Internet. There are also two Internet terminals in the business centre located near the lobby. Access is free, but you have to get a key card from the front desk to enter it.

Also provided is free breakfast each morning. The breakfast room is located beside the lobby and contains two waffle makers as well as scrambled eggs, bacon or sausage, pastries, bread, yogurt, boiled eggs, fruit, cereal, juice and coffee. We enjoyed the wide variety of breakfast choices each day during our stay.

Connected to the lobby is a small exercise room as well as the swimming pool. The hot tub was being repaired during our stay, but the waterslide was fully functional. Once I figured out how to turn on the water spray, I made several trips down the corkscrew slide.

Access to the hotel (and Carrington Road) off Highway 97 is by Butt or Elk Road. The Sukho Thai restaurant (which we enjoyed) is in the same plaza as the hotel, but most restaurants and stores (London Drugs, Wal-Mart, Superstore) are across the highway. We attempted to find a way to walk across the highway, but the only access to the other side is by Butt Road so we took our rental car instead.

Check out was quite chaotic as the lone desk clerk dealt with a large group. The ensuing lineup of guests was left to stand and wait while another staff member kept walking behind the other clerk without stepping in to deal with the crowd.

We enjoyed the West Kelowna location with its many nearby amenities and easy access to the highway. If we travel to the Okanagan again, we would definitely consider staying here a second time.

Stayed July 2013, traveled as a couple

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BWwinecountry, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review,
July 14, 2013

Thank you so much for taking the time to write this review. Not only does it take only 10 minutes to downtown Kelowna but you also save 2% in additional taxes. We do hope to greet you again in the near future

Yours in hospitality

Elfriede Schmoll

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this was not our first stay here and as a norm this is usually the best of the hotels we stay at. not this trip. the clerk that checked us in was not what you expect from a Best Western Employee. we did not get what we reserved on line, we have a toy Chihuahua and there is no place on the web site that request any info about pets. so when we checked in we knew there was going to be a 20.00 charge each night, (only place that charged us) but her reaction to us having this pint size dog was not cool to say the least. she actually made a scene while there were many others standing there waiting to check in. fast forward to our room, food under the sofa that our little pooch found and this was not fresh! so all in all I will say yes this time Best Western you get a poor rating from me (This time). we have stayed at this hotel many times and are usually very happy. so I hope this is just a one off.

Room Tip: this is usually a very good hotel,

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Stayed June 2013, traveled as a couple

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BWwinecountry, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review,
June 30, 2013

I am very sorry that you had a negative experience at our hotel. I certainly will speak to the Front Desk Agent about your unhappiness. Please be so kind and contact me personally when you come to West Kelowna again.

Yours in hospitalityElfriede Schmoll

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Super clean hotel. Tastefully decorated. Quiet (we were on the 4th floor). Friendly staff. Basic breakfast but it's all you need. Breakfast staff the morning of June 22nd were incredible. Lovely ladies who kept the place running smoothly... and super patient answering everyone's repetitive questions. Great hotel. Would definitely stay here again when we are in the area.

Room Tip: We had a room on the 4th floor that was not facing the highway/parking lot. It was quiet for us duri...

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Stayed June 2013, traveled with family

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BWwinecountry, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review,
June 30, 2013

Many thanks for taking the time to write this review. We are very happy that you enjoyed your stay and do hope to see you back in the near future

Yours in hospitality

Elfriede Schmoll

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

This hotel is well-located in Westbank, near several shopping centres, beside a gold course. It is also within walking distance to a few restaurants & pub.Front desk check-in was easy and quick. Parking was free. Our 4th floor room was large and very clean with upscale decor, a lovely bathroom with tub, and a micro/fridge/coffee station. The living area was separated from the king bed by a half wall. Heating & cooling was quiet and efficient. The room was not noisy despite overlooking the front. Internet was free.I did not visit the gym but the pool was pleasant (waterslide so lots of noisy kids!).A buffet breakfast was included that consisted of cereals, assorted breads (with toaster), fruit, yoghurts, DIY waffles, eggs and bacon, coffee, tea and juices. All were freshly prepared and the area and tables were clean. News papers were available.I would not hesitate to stay again.

Room Tip: Golf course views from the rear.

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Stayed June 2013, traveled as a couple

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BWwinecountry, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review,
June 30, 2013

Many thanks for taking the time to write this review. We are very happy that you enjoyed your stay and do hope to see you back in the near future

Yours in hospitalityElfriede Schmoll

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I'm generally a Hilton, Marriott, or Fairmont brand business traveler. My family booked this hotel last minute as our vacation plans in AB were interrupted by flooding. (Prayers outgoing for those impacted.)

What a great hotel! Any place that is somewhat new can be good. BW Wine Country is newer but also knows the right touches that make the difference. A great bed, good linens, very soft towels, good tv's, and fast wifi are the step up. The staff is great, but not over the top interrupting your stay. My daughter enjoyed the pool and slide. We didn't remember reading about it when we booked it. It was a nice surprise. The free breakfast was a much higher quality than we got at two other competitors on our trip. I will definitely stay there next time I'm in Kelowna.

Stayed June 2013, traveled with family

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BWwinecountry, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review,
June 30, 2013

Many thanks for taking the time to write this review. We are very happy that you enjoyed your stay and do hope to see you back in the near future

Yours in hospitalityElfriede Schmoll

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Experience a rare combination of luxury and hospitality when you stay at the BEST WESTERN PLUS Wine Country Hotel & Suites in West Kelowna, British Columbia. Situated at the head of British Columbia's stunning Okanagan Valley, Kelowna offers visitors the unique opportunity to enjoy both the great outdoors and a rich mix of culture and urban energy. Visitors flock to the Kelowna area all year long to enjoy its scenic natural beauty, majestic mountains, sparkling lakes, and bucolic vineyard vistas....more less

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