Cancellation Policy

When making your reservation online, we encourage you to keep in mind our cancellation policies.

Penthouse

In the hopes of guaranteeing your reservation you will be receiving a phone call from a hotel representative. We ask that you grant us authorization to make the two nights stay charge.

Low Season

There will be no charge on the credit card, this is just to guarantee your reservation. At the Hotel you will make your payment in the Reception area with credit card or cash if preferred. To avoid cancellation charge of 1 night, you must cancel your reservation at least 1 day prior to arrival date.

High Season

Your credit card will be charged for 2 nights of your stay to guarantee your reservation. To avoid cancellation charge of 2 nights, you must cancel your reservation at least 7 days prior to arrival date.

2014

Holiday: February 1-2

Carnival: February 27 – March 04

Holiday: March 14-16

Holy Week: April 14-19

Easter Week: April 20-26

Holiday: May 1-3

Holiday: May 16-17

Summer: July 09 – August 16

Holiday: September 12-15

Holiday: November 14-16

Pacific Marathon: November 28-29

Christmas: December 22-26

New Year: December 27 – January 01

2015

Holiday: January 31 – February 1

Carnival: February 12-17

Holiday: March 13-15

Holy Week: March 30 – April 5

Easter Week: April 6-12

Holiday: May 1-3

Summer: July 9 – August 16

Holiday: September 12-15 (don’t apply)

Holiday: November 13-15

Pacific Marathon: November 27 & 28

Christmas: December 24-28

New Year: December 29 – January 2/2016

Late Arrival

Your room will be guaranteed. However, if you know if advance that your arrival time will be after 18:00 hours, please contact our Reservations Department and advise them of your planned arrival time.

If you are unable to make our scheduled arrival date, or you would like to change your reservation, please Toll free from USA: 1 800 762 5816 or Canada: 1 866 547 5447 or email us at website@hotelplayamazatlan.com

For any communications with our staff, please have your Reservation Code and your arrival date available.