Important note for customers outside the EU (including Channel Islands and Gibraltar):

Please DO NOT declare new replacement values for customs purposes for repairs. We recommend using our commercial invoice, please download here, fill in all grey areas and hand to courier or attach to outside of box in clear document wallet. Please do not hide invoice inside box! If you wish to use a different invoice, then please use Harmonised Commodity Code ‘85177090 00 – Electrical parts for use in a wired or wireless network’. Since the declared value for customs is subjective on faulty second hand equipment, please enter a value of £15 GBP or less and mark as RETURNING FOR REPAIR – NO COMMERCIAL VALUE. Please add zero value for freight costs and insurance, since you are paying these and not charging them to us. Please tick ‘sender pays all taxes and duties’ on waybill. Please note that unfortunately we may charge duty and administration charges if these instructions are not adhered to. Do however declare the replacement value as the insured value. We suggest using an insured courier such as UPS.

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