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Frequently Asked Questions

HOW TO SHOP

We always want to make it as easy as possible to find your perfect pieces. There are two different ways you can find what you’re looking for.
1. Click through the main categories - e.g. designers, clothing - at the top of our home page. You can shop by category, e.g. dresses, trousers; occasion, what’s new or by your favourite designer.
2. If you know exactly what you’re looking for, type in the item number (if you know it) or the description into the search bar. For example, ‘little black dress’ or ‘tailored pencil skirt’.

Once you have found what you want, select your colour and size and click on the ‘add to shopping bag’ button. This item will then automatically be transferred into your basket. If you want to remove something, simply go to your basket and click on ‘remove’ next to the item picture. When you are finished shopping, click on ‘proceed to checkout’ to complete your order by logging into your account or creating an account.

You’ll find suggestions on ‘how to wear it’ on the product page right under the item picture, with direct links to matching products. If you want extra advice, inspiration and ideas, don’t forget to sign up to our newsletter and check out our blog.

With pieces this gorgeous, of course you will want to take a closer look. That’s why every product page has a ‘zoom’ link directly under the picture of the item. Clicking the link opens a pop up that displays the item images in high resolution, so you can study the texture and fabric of the garment, almost as if you had it in your hands.

Lots of our items sell out quickly, but we will always work hard to ensure that everything on the site is in stock. If the item you want has sold out in your size, click on the ‘notify me’ button and we’ll let you know when it’s back in stock.

We will always do our best to get you the piece you want, even if it has sold out. If this happens, click on the ‘notify me’ button and we’ll let you know if we’re able to locate it. If you have any more queries, please contact our customer service team who will be able to assist you further.

No, we want you to have everything your heart desires. That’s why navabi does not have a minimum or maximum order value. However, some special promotions or discount codes might require a minimum order value.

Because we carry international designers, sizes can vary from country to country. To help you find the perfect fit every time, see our handy size guidelines. If you need any help or advice, or have any questions about our collections and sizes, don’t hesitate to drop our customer service team a line.

Of course. To order the same style in additional sizes and colours, simply go back to the product page, select the colour and size and add the item to your shopping bag by clicking on the ‘add to shopping bag’ button. The product will appear as an additional item in your shopping bag.

If you’re new to navabi you need to register before placing an order. Registration is easy and makes shopping at navabi faster and much more convenient – leaving you more time to shop. Rest assured we appreciate your trust and guarantee the highest security measures when it comes to protecting your data.
By registering you can choose to receive the newsletter and will then be the first to hear about the latest trends, new arrivals and exclusive offers, as well as being able to review your purchases.

After you complete your order we’ll send you an order confirmation via email detailing the items ordered. We’ll also notify you via email once your order has been dispatched. Then it’s just a case of waiting for your gorgeous new purchases to arrive.

Once you’ve ordered your item, we process it as swiftly as possible as we want you to receive it in the quickest time. However, we also understand that sometimes you can change your mind so if you let us know as soon as possible, we will cancel the order for you before it has been prepared for dispatch. Please contact our customer service team who will be able to assist you. Unfortunately it is not possible to amend your order, i.e. change sizes or add items, after you’ve placed it.

If you’ve been lucky enough to receive a navabi voucher (the perfect gift, after all), you can redeem it by going to your shopping bag, entering the voucher code shown on the voucher in the ‘voucher code’ box and clicking submit. The discount appears as a separate listing on your order summary and is applied to your order total.

We cover the cost of import duties on orders to many countries - the price you see is the price you pay. For customers from third party countries like Canada, Australia, Norway, Iceland and others, import taxes and customs charges are not included in the prices you see online. You may have to pay import duties upon receipt of your order or at a later date depending on your customs authority. Click here for more details.

We take security very seriously and our payment process uses the most advanced coding methods. Any sensitive data is transmitted via a safe SSL connection (Secure Socket Layer), the industry standard that is also used for online banking.

We value your trust and your security is important to us. So we always take great care in protecting your data. All personal data and order details are protected via digital security systems at the highest security standards. Any sensitive data is transmitted via a safe SSL connection (Secure Socket Layer), the industry standard that is also used for online banking.

Please be assured that we will never share your personal information with a third party, unless necessary for the completion of your order, according to legal data protection regulations that you can read here.
We use your personal data for contract fulfilment and for customer care purposes and may transfer personal data to third parties only if necessary for the completion of an order. This may include the transport company commissioned to deliver your package or the service company commissioned with credit assessment.

There are many reasons payment errors can occur and a number of steps you can take to resolve potential issues. Please review your personal and credit card information to verify that everything has been entered correctly. You could also try a different credit card or payment method. If problems persist, please contact your bank, as it is possible that your account lacks sufficient funds or has been flagged for security reasons. For any other issues or questions please contact our customer service representatives.

SHIPPING

We always try to make shopping easy, fun and hassle free for our customers, and above all safe. Feel free to inform us of any amendments to your desired delivery address. Please understand that we process all orders as promptly as possible and in some cases sending your order to the address you selected when you placed your order cannot be avoided.

We pack all items in a box or bag with great care to ensure that you receive your order in perfect condition. Should the parcel be damaged in transit, please notify your courier immediately and contact our customer service team.

We know that once you order something you want to enjoy it as soon as possible. That’s why we’ll keep you informed every step of the way. DHL Express will notify you via email once your order has been dispatched and will send you a link where you can track you order.

RETURNS AND EXCHANGES

Your satisfaction is our highest aim. If you are unsatisfied with your order (eg wrong size, wrong cut, wrong model), you can withdraw the order or an item from your order within 14 days of receipt by phone or e-mail. In this case you have another 14 days from the time of cancellation to return the corresponding item or order to us. Alternatively you can return the order/items to us within 14 days of receipt of the order without a cancellation. For more information click here.

At navabi, we want you to be completely happy with everything you buy. If you aren’t 100 per cent completely satisfied with your order (perhaps the fit isn’t right, you don’t think it suits you or isn’t what you envisaged) you have 28 days to return items to us. However you first need to inform us that you plan to return something and you must do this within 14 days of receiving your order. Please find additional information on returns here.
No quibbles. If you want help finding something else, why not give our customer service team a call?

You don’t have to, but it helps us if you note the reason for your return on your delivery note. Your feedback is extremely valuable to us, as we aim to constantly improve our service and product range.

If you are not completely satisfied with your order, You have 14 days to return items to us. However you first need to inform us that you plan to return something and you must do this within 14 days of receiving your order. Please find additional information on returns here.

You don’t need to use the original packaging, but please ensure the packaging you use is solid enough not to be damaged in transit. Please enclose the delivery note so that we can identify and process your return swiftly and provide a quick refund. Returned items must be in mint condition with all labels attached.

As soon as we have processed the returned items, we notify you via email. We aim to refund your money within three to five business days, to the original payment method used. We will also send you a separate email once the refund has been issued.

As soon as we receive the cancellation, we notify you via email. We aim to refund your money within three to five business days, to the original payment method used. You will receive a separate email once the refund has been issued.

We do. Signing up to our newsletter means you will stay up-to-date on all things navabi and never miss out on new arrivals, trend stories and exclusive offers. Simply sign up for our newsletter here and receive updates directly to your inbox.

Gift cards of various amounts are available for your online purchase. Your gift card will be nicely packaged and sent by post. Please note that they are not redeemable for cash. To purchase a gift card please click here.

To help you make the most of our fashion content, videos and beautiful collections, you will need Flash Player to be installed on your computer in order to display them correctly. If you have not installed Flash Player on your computer yet, you can find a download here.