Debit Card Safety

When, Where, and How to Use your Debit Card

Your Debit card is designed to work both in Shazam network compatible ATM machines, and also with vendors who accept MasterCard® credit cards. When you use your debit card, either at an ATM or as a Credit Card, the money is instantly withdrawn from your account. Therefore, it's critical to guard the safety of your card to protect your checking account funds.

Debit cards can be used everyday - similar to but more convenient than a check - such as for groceries, fuel, paying bills, and entertainment. They also allow you to withdrawal cash from ATM machines. Due to the direct link debit cards have to your funds, credit cards are more appropriate for trips, vacation, and large purchases. As a precaution, always carry an appropriate alternate form of payment (cash, check, or credit card) along with your debit card.

Avoiding Vulnerable Situations

You should take many of the same precautions with a debit card as you do with any credit or store card, including:

Keep a close eye on your Purse/Wallet; never leave them unattended in a public location

Do not share your card number over the phone or Internet unless you initiated the call or transaction

Observe and test the card reader, such as those used by ATM's and gas pumps, before inserting your card. If they protrude significantly or are unsteady, wobbly, or appear broken in any way, do not use the machine.

Protect your Debit Card PIN number: Don't share/write down this number, and hide your PIN from others (including cameras) when entering it into a keypad

When possible, withdrawal cash from ATMs at financial institutions rather than from public kiosks, entertainment venues, etc.

Avoid Portable ATM machines unless absolutely necessary

Be on the lookout for suspicious individual(s) or activity surrounding ATMs

Use only well lit, unobstructed ATMs

When driving up to an ATM machine, keep the car running, doors and windows up and locked, and keep a space among other vehicles to be able to drive away immediately if required. If someone is blocking your escape, do not start your transaction until the area has been cleared.

Detecting Debit Card Problems

We do our best to monitor your accounts for suspicious activity and will call you if we detect questionable transactions. However, you can help us by checking your current online banking statements several times per month for irregularities.

Responding to Debit Card Problems

Please visit the Lost or Stolen Card page by using the permanent link at the top of our website.