Quality management

Quality management is a major talking point in the European markets.
Increasing numbers of companies and organisations are taking up the challenge
and documenting their existing quality management systems with the aim of
having them certified.

Certificate ISO 9001:2015

Although certification has already become standard in the industrial sector, the service sector is lagging a long way behind with respect to systematic quality management. STEMMER IMAGING is currently one of the IT service companies that is leading the way in realising the »total quality management« philosophy. As a future-oriented company, STEMMER IMAGING has for years been actively working on developing their corporate processes in a way that is both quality-aware and customer-oriented. Certification now also provides confirmation to the outside world that the existing quality management system is compliant with DIN EN ISO 9001:2015.

Wilhelm Stemmer, the owner of the company, has this to say: »The customer comes first and foremost. With this maxim, STEMMER IMAGING has become a modern, efficient, customer-oriented, wholesale and service company. Every member of staff lives out this philosophy in both internal and external dealings and thus makes their own individual contribution to the success of the company.«

Wilhelm Stemmer continues: »Increasing rates of certification among our customers mean that the quality of the suppliers is now being assessed more stringently. And we are able to meet this challenge as a result of the accreditation of our existing quality management system. Short processing times and attractive prices are just two of the many positive effects of the systematic pursuit of a rigorous quality policy.«

Download: Certificate ISO 9001:2015:

WEEE and RoHS

STEMMER IMAGING supports these initiatives to protect our environment as implemented in the relevant national laws regarding electrical equipment. Implementation of both Directives will lead to a reduction in the use of hazardous substances including lead, cadmium, chromium and mercury.

According to the information provided by the Government on the application of the laws regarding electrical and electronic equipment, the electronics products we sell are not generally subject to the Directives. This information states that large-scale, fixed-location industrial tools and components of such equipment are explicitly excluded from the scope of application of the Directives.

As a rule, image processing components are regarded as fixed-location industrial equipment and therefore do not need to comply with the requirements of the WEEE or RoHS Directive.

However, to protect the environment, we nevertheless see it as our duty to adhere to the Directives as far as possible, and we have already been in contact with our suppliers about this issue for several months and have been drawing their attention to the problems and constraints associated with these Directives.

In the meantime most of our suppliers offer exclusively ROHS compliant products. Individual products which are not ROHS compliant are labelled as such by STEMMER IMAGING.

Download - RoHS and REACH declaration:

Customer care

At STEMMER IMAGING we care about our customers and aim to provide the best
service possible. If you have any comments or suggestions relating to your
business with us please e-mail us at customercare@stemmer-imaging.co.uk.