iv
. Before servicing a Lenovo IdeaPad product.About this manual
This manual contains service and reference information for the following Lenovo IdeaPad product: Lenovo IdeaPad Z560/Z565 Use this manual along with the advanced diagnostic tests to troubleshoot problems. • The product-specific section includes service. The manual is divided into the following sections: • The common sections provide general information. and product-specific parts information. reference. make sure to read all the information under “Safety information” on page 1 and “Important service information” on page 16.
Important:
This manual is intended only for trained servicers who are familiar with Lenovo IdeaPad products. and safety information required for servicing computers. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively. guidelines.

4. cutting wire. • After service. or working in any other conditions that may be hazardous to your eyes. using solvents. • Fan louvers on the machine help to prevent the overheating of internal components. Distribute the weight of the object equally between your feet. • Before you start the machine. 2. guards. Attention: Metal objects are good electrical conductors. • Do not wear loose clothing that can be trapped in the moving parts of the machine. or that makes the machine unsafe. • Keep your toolcase away from walk areas so that other people will not trip it over. make sure that other service representatives and the customer are not in a hazardous position. drilling. Make sure that your sleeves are fastened or rolled up above your elbows. or metal fasteners for your clothing. • Place removed covers and other parts in a safe place. soldering. keeping them away from all personnel. reinstall all safety shields. • Insert the ends of your necktie or scarf inside clothing or fasten it with the nonconductive clip. Do not obstruct fan louvers or cover them with labels or stickers. • Do not perform any action that causes hazards to the customer. • When lifting any heavy object: 1. Use a slow lifting force. labels. while you are servicing the machine. and ground wires. fasten it. Make sure that you can stand safely without slipping.Ideapad Z560/Z565 Hardware Maintenance Manual
General safety
Follow these rules below to ensure general safety: • Observe a good housekeeping in the area where the machines are put during and after the maintenance. this action could avoid the strain from the muscles in your back. • Reinstall all covers correctly before returning the machine to the customer. 3. Replace any safety device that is worn or defective. Do not attempt to lift any object that weighs more than 16 kg (35 lb) or that you think is too heavy for you. Never move suddenly or twist when you attempt to lift it. about 8 centimeters (3 inches) from the end. attaching springs. • Wear safety glasses when you are hammering. chains.
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. If your hair is long. metal-frame eyeglasses. • Do not wear jewelry. Lift it by standing or pushing up with your leg muscles.

Do not use such kind of mat to protect yourself from electrical shock. you can then operate the switch or unplug the power cord quickly. Attention: Another person must be there to switch off the power. • Do not use worn or broken tools and testers. Be extremely careful when you measure the high voltages. First. Observe the special safety precautions when you work with very high voltages. If an electrical accident occurs. set the controls correctly and use the approved probe leads and accessories for that tester.Safety information
Electrical safety
Observe the following rules when working on electrical equipments. and to lock the wall box in the off position. familiar with the power-off controls. • Regularly inspect and maintain your electrical hand tools for safe operational condition. • Never assume that power has been disconnected from a circuit. disconnecting the switch or electrical outlet. • Disconnect all power before: – Performing a mechanical inspection – Working near power supplies – Removing or installing main units • Before you start to work on the machine. – Stand on suitable rubber mats (obtained locally. If you cannot unplug it. check it to make sure that it has been powered off. if necessary) to insulate you from grounds such as metal floor strips and machine frames. instructions for these precautions are in the safety sections of maintenance information. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents. is near you. • Do not work alone under hazardous conditions or near the equipment that has hazardous voltages.
Important:
Use only approved tools and test equipments. you may prevent a current from passing through your body. if necessary. unplug the power cord. • Find the room emergency power-off (EPO) switch. observe the following precautions: – Ensure that another person. By observing the above rule. keep the other hand in your pocket or behind your back. Many customers have rubber floor mats near their machines that contain small conductive fibers to decrease electrostatic discharges. Attention: An electrical shock can occur only when there is a complete circuit. – When using testers.
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. • If you need to work on a machine that has exposed electrical circuits. – Use only one hand when working with powered-on electrical equipment. ask the customer to power-off the wall box that supplies power to the machine.

– Send the victim to get medical aid. Examples of these hazards are moist floors. The surface is conductive. – Switch off the power. nongrounded power extension cables. power surges.) • If an electrical accident occurs: – Caution: do not become a victim yourself. (This practice ensures correct grounding of the units. • Do not service the following parts with the power on when they are removed from their normal operating places in a machine: – Power supply units – Pumps – Blowers and fans – Motor generators and similar units. • Do not touch live electrical circuits with the reflective surface of a plastic dental mirror.Ideapad Z560/Z565 Hardware Maintenance Manual
• Always look carefully for possible hazards in your work area. such touching can cause personal injury and machine damage. and missing safety grounds.
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.

1 ohm or less between the external ground pin and the frame ground. frayed. Consider these conditions and the safety hazards they present: • Electrical hazards. 9. broken. 4.
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. 6. Checklist: 1. Check the power cord for: a. The power cord should be the type specified in the parts list. Insulation must not be frayed or worn. especially primary power (primary voltage on the frame can cause serious or fatal electrical shock) • Explosive hazards. use the following checklist at the beginning of every service task. or signs of fire or smoke damage. Turn off the computer. such as metal filings. Check for worn. You should use good judgment to identify potential safety hazards according to the attachment of non-Lenovo IdeaPad features or options not covered by this inspection guide. or pinched cables. Check that the power-supply cover fasteners (screws or rivets) have not been removed or tampered with. This guide addresses only those items. 2. contamination. required safety items were installed to protect users and service personnel from injury. Check for any obvious non-Lenovo IdeaPad alterations. Check inside the unit for any obvious unsafe conditions. As each machine was designed and built. Check exterior covers for damage (loose. 5. Disconnect the power cord. Use good judgment as to the safety of any non-Lenovo IdeaPad alterations. 8. you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem. A third-wire ground connector in good condition. If any unsafe conditions are present. Begin the checks with the power off. Remove the cover.Safety information
Safety inspection guide
The purpose of this inspection guide is to assist you in identifying potential unsafe conditions. c. 7. Check for cracked or bulging batteries. b. and the power cord disconnected. Use a meter to measure third-wire ground continuity for 0. or sharp edges). 3. such as a damaged CRT face or a bulging capacitor • Mechanical hazards. such as loose or missing hardware To determine whether there are any potential unsafe conditions. water or other liquids.

When handling ESD-sensitive parts: • Keep the parts in protective packages until they are inserted into the product. the work mat. Make sure that the ESD protective devices you use have been certified (ISO 9000) as fully effective. – When working on a double-insulated or battery-operated system. • Select a grounding system.
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. • Avoid contact with other people. The mat is especially useful when handling ESD-sensitive devices. Use product-specific ESD procedures when they exceed the requirements noted here. to provide protection that meets the specific service requirement. – Use the round ground prong of the ac plug on ac-operated computers. You can use coax or connectoroutside shells on these systems. ESD damage can occur when there is a difference in charge between objects. or greenwire ground. Proper grounding of the electrical outlet can be verified by a certified electrician. • Use the black side of a grounded work mat to provide a static-free work surface. use an ESD common ground or reference point.Ideapad Z560/Z565 Hardware Maintenance Manual
Handling devices that are sensitive to electrostatic discharge
Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to electrostatic discharge (ESD). • Wear a grounded wrist strap against your skin to eliminate static on your body.
Note:
The use of a grounding system to guard against ESD damage is desirable but not necessary.
Grounding requirements
Electrical grounding of the computer is required for operator safety and correct system function. Protect against ESD damage by equalizing the charge so that the machine. • Prevent the part from touching your clothing. and the person handling the part are all at the same charge. – Attach the ESD ground clip to any frame ground. such as those listed below. ground braid. Most clothing is insulative and retains a charge even when you are wearing a wrist strap. the part.
Notes:
1. 2.

follow the steps below: 1.lenovoservicetraining.com/support. Follow the directions on the screen and install the necessary software. drivers. drivers. Customers in Canada should call the Customer Support Center at 800-565-3344 for assistance or download information.Ideapad Z560/Z565 Hardware Maintenance Manual
Important service information
This chapter presents the following important service information: • “Strategy for replacing FRUs” on page 16 – “Strategy for replacing a hard disk drive” on page 17 – “Important notice for replacing a system board ” on page 17 • “Strategy for replacing FRUs for CTO. 2. ensure that the latest BIOS is loaded to the system board before completing the service action. The BIOS and device drivers are posted on the customer support site: http://www. and BIOS downloads. After a system board is replaced. System Disassembly/Reassembly videos that show the FRU removals or replacements for the Lenovo® authorized service technicians are available in the following support site: http://www.
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. and GAV” on page 18 – “Product definition” on page 18 – “FRU identification for CTO. Select Downloads and drivers.com/support. drivers. To download software fixes. Go to http://www.com/ion/. and BIOS.lenovo. Advise customers to contact the Customer Support Center at 800-426-7378 if they need assistance in obtaining or installing any software fixes.
Strategy for replacing FRUs
Before replacing parts: Make sure that all software fixes. 3. 4. Enter the product number of the computer or press Auto-detect button on the screen. and GAV products” on page 18 • “Important information about replacing RoHS compliant FRUs” on page 20
Important:
BIOS and device driver fixes are customer-installable. CMV.lenovo. CMV. and BIOS downloads are installed before replacing any FRUs listed in this manual.

Attention: When handling a system board: • Do not drop the system board or apply any excessive force to it. Running Automatic Configuration may alter the settings. or formatting.
Important notice for replacing a system board
Some components mounted on a system board are very sensitive. any of the FRUs may be the cause of the error. reinstall the original FRU before you continue. Note the current configuration settings (using the View Configuration option). Improper handling can cause damage to those components.
Strategy for replacing a hard disk drive
Always try to run a low-level format before replacing a hard disk drive. and then replace the other one. reinstall that board. This will cause all customer data on the hard disk to be lost. • Avoid rough handling of any kind. when service has been completed. Before replacing the adapter or device. then. data or programs can be overwritten. remove the FRUs one by one to see if the symptoms change. Attention: The setup configuration on the computer you are servicing may have been customized. and may cause a system malfunction. • Avoid bending the system board and hard pushing to prevent cracking at each BGA (Ball Grid Array) chipset. Replace only the FRU that changed the symptoms. but the replacement does not solve the problem.Important service information
Use the following strategy to prevent unnecessary expense for replacing and servicing FRUs: • If you are instructed to replace an FRU. Make sure that the customer has a current backup of the data before performing this action. saving. • Some computers have both a processor board and a system board. Be extremely careful during write operations such as copying. • If an adapter or a device consists of more than one FRU. verify that those settings remain in effect. If you are instructed to replace either of them. If you select an incorrect drive. Attention: The drive startup sequence in the computer you are servicing may have been changed.
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. and replacing one of them does not solve the problem.

and GAV
Product definition
Dynamic Configure To Order (CTO)
This provides the ability for a customer to configure a Lenovo solution from an eSite. CMV. A CMV is a special bid offering.
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. then PARTS LOOKUP. and memory) • eSupport can be used to view the list of key commodities built in a particular machine serial (this is the same record found in PEW). The machine label. not “CTO” (Example: 1829-F1U). CMV. Product Entitlement Warehouse (PEW). where model = “CTO” (Example: 1829-CTO). Enter the model type and serial number. system board. where model = “CTO” (Example: 1829-CTO).
Using eSupport
For Key Commodities (Examples . The MTM portion of the machine label is a 4-digit MT and 3-digit model. and the HMM will list these products under the same fixed model number. Also. Again. GAVs are announced and offered to all customers. where model = a “fixed part number”.
General Announce Variant (GAV)
This is a standard model (fixed configuration). and GAV products. CMV. Therefore. and the HMM will load these products as the 4-digit MT and 3-digit model.hard disk drive. The key commodities will be returned in the eSupport record under PARTS SHIPPED WITH YOUR SYSTEM. • The HMM will have the 4-digit MT and 3-digit CTO model only (Example: 1829-CTO). eSupport. click on PARTS INFORMATION. where it is built and shipped directly to the customer.
Custom Model Variant (CMV)
This is a unique configuration that has been negotiated between Lenovo and the customer. • eSupport can be accessed at the following Web site: http://www. A unique 4-digit MT and 3-digit model is provided to the customer to place orders (Example: 1829-W15). • The PEW record is the 4-digit MT and 3-digit model.com/support. LCD. The PRODUCT ID portion of the machine label is the 4-digit MT and 3-digit CMV model (Example: 1829W15).
FRU identification for CTO. CMVs are custom models and are not found in the HMM. eSupport. • To view the key commodities. where model = “CTO” (Example: 1829-CTO). it is NOT generally announced. • The MTM portion of the machine label is the 4-digit MT and 3-digit model. microprocessor. and GAV products
There are two information resources to identify which FRUs are used to support CTO. PEW. and have this configuration sent to fulfillment. • eSupport will show both the CTO and CMV machine type models (Example: 1829-CTO and 1829-W15 will be found on the eSupport site). These two sources are eSupport and the HMM.Ideapad Z560/Z565 Hardware Maintenance Manual Strategy for replacing FRUs for CTO.lenovo.

Select SERVICE PARTS under “Filter by Category”. with applicable machine type model and FRU will be displayed. Select SYSTEM SERVICE PARTS under “Parts Information by Date”.hard disk drive. Select PARTS INFORMATION under “View by Document Type”.Important service information
For the Remaining FRUs (the complete list of FRUs at the MT Model level) • Support can be used to view the complete list of FRUs for a machine type and model. Enter the machine type and model (Example: 1829-CTO) under QUICK PATH. system board. LCD. and memory) Use the HMM as a back-up to PEW and eSupport to view the complete list of FRUs at the MT Model level.
Using the HMM
For Key Commodities (Examples . microprocessor. • To view the complete list of FRUs.
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. The list of service parts by description.

Note: RoHS and non-RoHS FRU part numbers with the same fit and function are identified with unique FRU part numbers. Products on the market before June 2006 are not required to have RoHS compliant parts. the replacement part must also be RoHS compliant. replacement parts can also be non-compliant. Before or after the RoHS implementation date. Products sold in 2005 and 2006 will contain some RoHS compliant FRUs. RoHS requirements must be implemented on Lenovo products placed on the market after June 2006. failed RoHS compliant parts must always be replaced with RoHS compliant ones.Ideapad Z560/Z565 Hardware Maintenance Manual
Important information about replacing RoHS compliant FRUs
RoHS. If the original FRU parts are non-compliant.
Products marketed before June 2006 Current or original part Non-RoHS Non-RoHS Non-RoHS RoHS Products marketed after June 2006 Replacement FRU
Replacement FRU Current or original part Can be Non-RoHS Can be RoHS Can sub to RoHS Must be RoHS Must be RoHS
Must be RoHS
Note: A direct substitution is a part with a different FRU part number that is automatically shipped by the distribution center at the time of the order. so only the FRUs identified as compliant in the system HMM or direct substitutions for those FRUs may be used. The following statement pertains to these products and any product Lenovo produces containing RoHS compliant FRUs. RoHS compliant FRUs have unique FRU part numbers. The Restriction of Hazardous Substances in Electrical and Electronic Equipment Directive (2002/95/EC) is a European Union legal requirement affecting the global electronics industry. Lenovo plans to transit to RoHS compliance well before the implementation date and expects its suppliers to be ready to support Lenovo’s requirements and schedule in the EU.
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. In all cases if the original FRU parts are RoHS compliant.

or formatting. saving. electrostatic discharge. make sure that the machine model and the FRU part number are correct by referring to the FRU parts list.
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. use new nylon-coated screws. • A FRU should not be replaced just because of a single. make sure to read the following important notes:
Important notes:
• Only certified trained personnel can service the computer. • Replace a FRU only with another FRU of the correct model. Drives in the computer that you are servicing sequence might have been altered. When you replace a FRU. Consider replacing a FRU only when a problem recurs. such as cosmic radiation. If you select an incorrect drive. Single failures can occur for a variety of reasons that have nothing to do with a hardware defect. • When you replace FRUs. or software errors. If the error does not recur. • Be careful not to replace a nondefective FRU. If you suspect that a FRU is defective. do not replace the FRU. • Be extremely careful during such write operations as copying.General checkout
General checkout
This chapter presents the following information: • “What to do first” on page 22 • “Power system checkout” on page 23 Before you go to the checkout. read the entire page on removing and replacing FRUs. • Before replacing any FRU. unreproducible failure. data or programs might be overwritten. clear the error logs and run the test again.

or connectors that have been cracked or broken by excessive force • Damage caused by liquid spilled into the system • Damage caused by the improper insertion of a PC Card or the installation of an incompatible card • Improper disc insertion or use of an optical drive • Diskette drive damage caused by pressure on the diskette drive cover. it may have been subjected to excessive force. • If the spindle of a hard disk drive becomes noisy.Ideapad Z560/Z565 Hardware Maintenance Manual
What to do first
When you do return an FRU. modification. and beep symptoms 6. Failure symptoms. unsuitable physical or operating environment. determine whether the damage is covered under the warranty by referring to the following list: The following are not covered under warranty: • LCD panel cracked from the application of excessive force or from being dropped • Scratched (cosmetic) parts • Distortion. The following is a list of some common items that are not covered under warranty and some symptoms that might indicate that the system was subjected to stress beyond normal use. foreign material in the drive. accident. or the insertion of a diskette with multiple labels • Damaged or bent diskette eject button • Fuses blown by attachment of a nonsupported device • Forgotten computer password (making the computer unusable) • Sticky keys caused by spilling a liquid onto the keyboard • Use of an incorrect AC adapter on laptop products The following symptoms might indicate damage caused by nonwarranted activities: • Missing parts might be a symptom of unauthorized service or modification. Date on which the machine failed 4. deformation. Failing FRU name and part number 8. the customer may be responsible for repair costs if the computer damage was caused by misuse. you must include the following information in the parts exchange form or parts return form that you attach to it: 1. or discoloration of the cosmetic parts • Plastic parts. model number. Date of purchase 5. Name and phone number of servicer 2. or improper maintenance by the customer.
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. or dropped. Before checking problems with the computer. error codes appearing on the display. Machine type. and serial number 9. Customer’s name and address Note for warranty: During the warranty period. Date of service 3. pins. Procedure index and page number in which the failing FRU was detected 7. latches.

2. follow the steps below: 1. go to “Checking operational charging”.
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. Make sure that the battery pack supplies power when you turn on the computer. use a discharged battery pack or a battery pack that has less than 50% of the total power remaining when installed in the computer. If the voltage is acceptable. Turn off the computer. If you suspect a power problem. do the following: • Replace the system board. • If the problem continues. Disconnect the AC adapter and install the charged battery pack. 4. 2 may differ from the one you are servicing. If the voltage is not correct. To check whether the battery charges properly during operation. Make sure that power is supplied when you turn on the computer. See the following figure:
Pin 1 2
2 1
Voltage (V DC) +20 0
Checking operational charging
Note: Output voltage for the AC adapter pin No. 3. 5. see the appropriate one of the following power supply checkouts: • “Checking the AC adapter ” on page 23 • “Checking operational charging” on page 23 • “Checking the battery pack ” on page 24
Checking the AC adapter
You are here because the computer fails only when the AC adapter is used. 7. Measure the output voltage at the plug of the AC adapter cable. Note: Noise from the AC adapter does not always indicate a defect. • If the power-on indicator does not turn on. 6. Remove the battery pack. Unplug the AC adapter cable from the computer. • If the computer does not charge during operation. 3. follow the steps below: 1. Connect the AC adapter. replace the AC adapter. 4. Turn off the computer. go to “Lenovo IdeaPad Z560/Z565” on page 29.General checkout
Power system checkout
To verify a symptom. 2. check the power cord of the AC adapter for correct continuity and installation. To check the AC adapter.

If the voltage is still less than +11. under this condition the battery pack can charge to 100% of its capacity. Remove it from the computer and leave it at room temperature for a while. If the voltage is more than +11. If the resistance is correct. and the percentage of battery power remaining is displayed. remove the battery pack and let it return to room temperature. replace the system board.0 V DC after recharging.0 V DC.0 V DC. 2. move your cursor to the Power Meter icon in the icon tray of the Windows® taskbar and wait for a moment (but do not click it). This protects the battery pack from being overcharged or from having a shortened life. replace the battery. If it is still not charged. replace the battery pack. To check your battery. Note: If the battery pack becomes hot. If the resistance is not correct. double-click the Power Meter icon. See the following figure:
Terminal
6(-) 7(-)
Voltage (V DC) +0 to +14 Ground (-)
1 7
1(+)
2(+)
5 3 4
3. 4. Note: Recharging will be continued for at least 3 hours. replace the system board. even though the indicator does not light on. measure the resistance between battery terminals 5 and 7.Ideapad Z560/Z565 Hardware Maintenance Manual
Perform operational charging.
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. go to the next section. If the voltage is less than +11. the battery pack has been discharged. reinstall and recharge it. If the charge indicator still does not light on. Reinstall the battery pack. To check the battery pack. it may not be able to be charged. After it cools down. replace the battery pack. To get detailed information about the battery. The resistance must be 4 to 30 KΩ.
Checking the battery pack
Battery charging does not start until the Power Meter shows that less than 95% of the total power remains. follow the steps below: 1. Turn off the computer. Remove the battery pack and measure the voltage between battery terminals 1 (+) and 7 (-). Then reinstall the battery pack. If the battery status indicator or icon does not light on. If the charge indicator or icon is still off.

Note: This will delete all the new data on the system partition (C drive).lenovo. which is not recoverable. If you need to restore the system to the point of your first boot up. you are unable to use the pre-installed Lenovo OneKey Recovery and OneKey Rescue. For details of OneKey Rescue System. see the User Guide for OneKey Rescue System.
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. see the User Guide for OneKey Rescue System. For details of Create recovery discs. Make sure to back up your critical data before you perform this action. the hard disk in a Lenovo computer includes a hidden partition when it is shipped.com/spm. they will be posted on: http://www.In order to save application files and the initial backed up files of the system. However. just enter Lenovo OneKey Rescue System and run Restore to factory default.
Restoring the factory contents by using OneKey Recovery
Restore of factory default
The Ideapad Z560/Z565 computers come with pre-installed OneKey Rescue System. you can use the recovery discs that store your backed up data to restore your new hard drive to a previous backup status.
Using recovery discs
When you replace a hard disk drive in your computer.Related service information
Related service information
This chapter presents the following information: • “Restoring the factory contents by using OneKey Recovery” on page 25 • “Passwords” on page 26 • “Power management” on page 27 • “Power management” on page 27
Service Web site:
When the latest maintenance diskette and the system program service diskette become available.
Note: You can create recovery discs by burning the backup image to a CD/DVD
as recovery discs.

Exception: If only an SVP is installed. a prompt for it appears on the screen whenever the computer is turned on. The system board must be replaced for a scheduled fee.
Passwords
As many as two passwords may be needed for any Lenovo IdeaPad computer: the power-on password (POP) and the supervisor password (SVP). Attention: If the SVP has been forgotten and cannot be made available to the servicer. The password must be entered before an operating system can be booted. the password prompt does not appear when the operating system is booted. there is no service procedure to reset the password. If any of these passwords has been set. the system will enter the user interface for system recovery automatically.
Note: The recovery process might take up to 2 hours.
Power-on password
A power-on password (POP) protects the system from being powered on by an unauthorized person. Please follow the prompt to insert the backup discs to complete the whole recovery process. The user must enter the SVP in order to get access to the BIOS Setup Utility and change the system configuration.
Supervisor password
A supervisor password (SVP) protects the system information stored in the BIOS Setup Utility. The computer does not start until the password is entered.
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.Ideapad Z560/Z565 Hardware Maintenance Manual
When you use the recovery discs to boot your computer.

Screen blank mode
If the time set on the “Turn off monitor” timer in the operating system expires. the hard disk. the computer goes into sleep (standby) mode automatically: • If a “suspend time” has been set on the timer. indicating that the battery power is low. Wait a few seconds before taking any action to reenter operation mode. and hibernation. To reduce power consumption.) To cause the computer to return from sleep (standby) mode and resume the operation. press any key.
Sleep (standby) mode
When the computer enters sleep (standby) mode. • Open the lid.
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. • The hard disk drive is powered off. Also.Related service information
Power management
Note: Power management modes are not supported for APM operating system. the parallel connector. do one of the following: • Press the Fn key. press Fn+F1. To enter sleep (standby) mode. • Turn on the power switch. in the following event. • If the battery indicator is amber. or the diskette drive within that time. You can also turn off the LCD backlight by pressing Fn+F2. the following events occur in addition to what occurs in screen blank mode: • The LCD is powered off. and the user does not do any operation with the keyboard. the LCD backlight turns off. the computer automatically returns from sleep (standby) mode and resumes the operation: • The time set on the resume timer elapses. sleep (standby). In certain circumstances. the computer has three power management modes: screen blank. (Alternatively. if Hibernate when battery becomes low has been selected in the “Power Management Properties” window. the computer goes into hibernation mode. • The CPU stops. To end screen blank mode and resume normal operation. Note: The computer does not accept any input immediately after it enters sleep (standby) mode.

To cause the computer to enter hibernation mode. the hard disk drive. The hibernation file in the boot record on the hard disk drive is read.Ideapad Z560/Z565 Hardware Maintenance Manual
Hibernation mode
In hibernation mode. the computer returns from hibernation mode and resumes operation. and if the user does not do any operation with the keyboard. RAM. and system status is restored from the hard disk drive. • If the timer conditions are satisfied in suspend mode. the following occurs: • The system status. and setup data are stored on the hard disk. the computer goes into hibernation mode automatically in either of the following conditions: • If a “hibernation time” has been set on the timer. or the diskette drive within that time. perform that action: – Closing the lid. Also. • The system is powered off.
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. follow the steps below: • If you are using the ACPI operating system and have defined one of the following actions as the event that causes the system to go into hibernation mode. VRAM. the parallel connector. When the power is turned on. – Pressing the power button.

To enable or disable Caps Lock mode. Caps lock
1
2 3
Num lock Power on
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. press the Num Lock key. press the CapsLk key. Off: System is in hibernate mode or shut down. Status indicators
Indicator Meaning White: Caps Lock mode is enabled. Blinking white: System is in sleep mode. You can enter all alphabetic characters (A-Z) in uppercase without pressing the Shift key.Lenovo IdeaPad Z560/Z565
Status indicators
The system status indicators below show the computer status:
1
2
3
4
5
6
Table 2. To enable or disable the numeric keypad. White: System is enabled. White: The separate numeric keypad on the keyboard is enabled.

do not put the computer into standby mode or turn off the computer.Ideapad Z560/Z565 Hardware Maintenance Manual
Table 2. Status indicators (continued)
Indicator Meaning Blinking amber (500ms off/1s on): The remaining power of the battery is less than 5% of its capacity. Amber: The computer is operating on battery power with the remaining power between 5% and 20% of its capacity. Battery status
4
5
Wireless status
6
Drive in use
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. Any one of the wireless devices (WLAN/Bluetooth/ White: WWAN) is enabled. Note: Do not move the system while the white drive-in-use light is on. Blinking amber (100ms off/3.2s on): The battery is being charged with the remaining power between 5% and 20% of its capacity. White: Data is being read from or written to the hard disk drive or the optical disk drive. Sudden physical shock could cause drive errors. or the computer is operating on battery power with the remaining power between 20% and 80% of its capacity. Off: All the wireless devices (WLAN/Bluetooth/WWAN) are disabled. Blinking white: The battery is being charged with the remaining power between 20% and 80% of its capacity. White: The remaining power of the battery is more than 80% of its capacity. When this indicator is on.

If you have a torque screwdriver. • Use a torque screwdriver if you have one.
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.Lenovo IdeaPad Z560/Z565
FRU replacement notices
This section presents notices related to removing and replacing parts. • They do not easily come loose. Do the following when you service this machine: • Keep the screw kit in your tool bag. this problem is addressed with special nylon-coated screws that have the following characteristics: • They maintain tight connections. In the Lenovo IdeaPad computer. • Ensure torque screwdrivers are calibrated correctly following country specifications.
Screw notices
Loose screws can cause a reliability problem. • Make sure that you use the correct screws. even with shock or vibration. Read this section carefully before replacing any FRU. Tighten screws as follows: • Plastic to plastic Turn an additional 90° after the screw head touches the surface of the plastic part:
more than 90°
(Cross-section)
• Logic card to plastic Turn an additional 180° after the screw head touches the surface of the logic card:
more than 180°
(Cross-section)
• Torque driver If you have a torque screwdriver . Never use a screw that you removed. Use a new one. Make sure that all screws are tightened firmly. • They are harder to tighten. refer to the “Torque” column for each step. tighten all screws firmly to the torque shown in the table. • Always use new screws. • Each one should be used only once.

These numbers need to remain the same throughout the life of the computer. and restart the computer. select 1. Add S/N data from EEPROM.
36
. Note: The serial number of the system unit is also written on the label attached to the bottom of the computer. Before replacing the system board. Install the CE Utility Diskette for Lenovo IdeaPad notebooks and restart the computer. 3. The serial number of each device in your computer is displayed. Select 2. If the MTM and Product ID numbers differ from each other on the rear label.Ideapad Z560/Z565 Hardware Maintenance Manual
Retaining serial numbers
This section presents the following descriptions: • “Restoring the serial number of the system unit” on page 36 • “Retaining the UUID” on page 37 • “Reading or writing the ECA information ” on page 38
Restoring the serial number of the system unit
When the computer was manufactured. the Serial Number to be applied is ‘1STTTTMMMSSSSSSS’. save the original serial number by doing the following: 1. 3. If you replace the system board. select 1. Follow the instructions on the screen. apply what is shown for the Product ID field. Set System Identification. 2. From the main menu. Set System Identification. the EEPROM on the system board was loaded with the serial numbers of the system and all major components. Read S/N data from EEPROM. See the following example: MTM on rear label: TTTT-CTO S/N SSSSSSS Product ID on rear label: TTTT-MMM (apply this number when setting Serial Number) In the example. From the main menu. the serial number of the system unit is listed as follows: • 20: Serial number Write down that number. After you have replaced the system board. Select 1. 2. you must restore the serial number of the system unit to its original value. Install the CE Utility Diskette for Lenovo IdeaPad notebooks. restore the serial number by doing the following: 1.

2. you must set the UUID on the new system board as follows: 1. When you replace the system board.
37
. The algorithm that generates the number is designed to provide unique IDs until the year A. No two computers in the world have the same number. Assign UUID. and restart the computer. select 4. From the main menu. 3400. A new UUID is created and written. it is not overwritten.Lenovo IdeaPad Z560/Z565
Retaining the UUID
The Universally Unique Identifier (UUID) is a 128-bit number uniquely assigned to your computer at its production and stored in the EEPROM of your system board. Install the CE Utility Diskette for Lenovo IdeaPad notebooks.D. If a valid UUID already exists.

Ideapad Z560/Z565 Hardware Maintenance Manual

Reading or writing the ECA information

Information on Engineering Change Announcements (ECA) are stored in the EEPROM of the system board. The electronic storage of this information simplifies the procedure to check if the ECA has been previously applied to a machine. The machine does not need to be disassembled to check for the ECA application. To check what ECAs have been previously applied to the machine, enable the ECA Information Read/Write function on the CE Utility Diskette for Lenovo IdeaPad notebooks. 1. Insert the CE Utility Diskette for Lenovo IdeaPad notebooks, and restart the computer. 2. From the main menu, select 6. Set ECA Information. 3. To read ECA information, select 2. Read ECA/rework number from EEPROM and follow the instructions. 4. To read box build date, select 5. Read box build date from EEPROM, and follow the instructions on the screen. After an ECA has been applied to the machine, the EEPROM must be updated to reflect the ECA’s application. Apply the CE Utility Diskette for Lenovo IdeaPad notebooks to update the EEPROM. Note: Only the ECA number is stored in the EEPROM. The machine type of the ECA is assumed as the same as that of the machine which had the ECA applied to it. 1. Insert the CE Utility Diskette for Lenovo IdeaPad notebooks, and restart the computer. 2. From the main menu, select 6. Set ECA Information. 3. To write ECA information, select 1. Write ECA/rework number from EEPROM, and follow the instructions. 4. To write box build date, select 4. Write box build date from EEPROM, and follow the instructions on the screen. If the system board is being replaced, try to read the ECA information from the old system board and transfer the information to the new system. If the system board is inoperable, this will not be possible.

38

Lenovo IdeaPad Z560/Z565

Removing and replacing an FRU
This section presents exploded figures with the instructions to indicate how to remove and replace the FRU. Make sure to observe the following general rules: 1. Do not attempt to service any computer unless you have been trained and certified. An untrained person runs the risk of damaging parts. 2. Before replacing any FRU, review “FRU replacement notices” on page 35. 3. Begin by removing any FRUs that have to be removed before the failing FRU. Any of such FRUs are listed at the top of the page. Remove them in the order in which they are listed. 4. Follow the correct sequence in the steps to remove the FRU, as given in the figures by the numbers in square callouts. 5. When turning a screw to replace an FRU, turn it in the direction as given by the arrow in the figure. 6. When removing the FRU, move it in the direction as given by the arrow in the figure. 7. To put the new FRU in place, reverse the removal procedures and follow any of the notes that pertain to replacement. For information about connecting and arranging internal cables, see “Locations” on page 75. 8. When replacing an FRU, use the correct screw as shown in the procedures.

DANGER
Before removing any FRU, turn off the computer, unplug all power cords from electrical outlets, remove the battery pack, and then disconnect any of the interconnecting cables. Attention: After replacing an FRU, do not turn on the computer until you have made sure that all screws, springs, and other small parts are in place and none are loose inside the computer. Verify this by shaking the computer gently and listening for rattling sounds. Metallic parts or metal flakes can cause electrical short circuits. Attention: The system board is sensitive to, and can be damaged by, electrostatic discharge. Before touching it, establish personal grounding by touching a ground point with one hand or using an electrostatic discharge (ESD) strap (P/N 6405959) to remove potential shock reasons.

39

Ideapad Z560/Z565 Hardware Maintenance Manual
1010 Battery pack
DANGER
Only use the battery specified in the parts list for your computer. Any other battery could ignite or explode. Figure 1. Removal steps of battery pack Unlock the battery release lever 1. Holding the battery release lever in the unlocked position 2, remove the battery pack in the direction shown by arrow 3.

1

1

3

2

2

When installing: Install the battery pack along the slide rails of the slot. Then make sure that the battery release lever is in the locked position.

suggest the customer to backup all the information on it if possible. • Before removing the drive. Improper handling can cause damages and permanent loss of data. Removal steps of Hard disk drive Remove two screws 1. remove these FRUs in order: • “1010 Battery pack” on page 40 • “1030 Hard disk drive (HDD)/Memory/CPU (Central processing unit)/Mini PCI ExpressCard slot compartment cover ” on page 42
Attention:
• Do not drop the hard disk drive or apply any physical shock to it.
23
1
1
2
43
. Pull the tab up in the direction shown by arrows to remove the hard disk drive from the slot. • Never remove the drive while the system is operating or is in suspend mode. Figure 4.Lenovo IdeaPad Z560/Z565
1040 Hard disk drive
For access. The hard disk drive is sensitive to physical shock.

1
2
1
Note: If only one DIMM is used on the computer you are servicing.
46
. but not in SLOT-1 ( b : upper slot).
b
a
When installing: Insert the notched end of the DIMM into the socket. Removal steps of DIMM Release the two latches on both edges of the socket at the same time in the direction shown by arrows 1. and then pivot it until it snaps into the place. Make sure that it is firmly fixed in the slot and difficult to be moved. Push the DIMM firmly.Ideapad Z560/Z565 Hardware Maintenance Manual
1060 DIMM
For access. the card must be installed in SLOT-0 ( a : lower slot). remove these FRUs in order: • “1010 Battery pack” on page 40 • “1030 Hard disk drive (HDD)/Memory/CPU (Central processing unit)/Mini PCI ExpressCard slot compartment cover ” on page 42 Figure 6. and then unplug the DIMM in the direction shown by arrow 2.

• In models with the discrete graphics chip. at an amount of 0. Either too much or too less grease application can cause a thermal problem due to imperfect contact with a component. apply thermal grease.Lenovo IdeaPad Z560/Z565
Figure 7. to the a b part shown in the figure above. there is an additional thermal rubber whose film to be peeled off.2 grams.
49
. Removal steps of fan assembly and heat sink assembly (continued)
c
a
b
When installing: • Before you attach the fan assembly to the computer.

Removal steps of CPU Rotate the head of the screw in the direction shown by arrow 1 to release the lock. Figure 8.
1
a b
2
When installing: Place the CPU on the CPU socket in the direction shown by arrow a .Ideapad Z560/Z565 Hardware Maintenance Manual
1080 CPU
For access. When you service the CPU. remove these FRUs in order: • “1010 Battery pack” on page 40 • “1030 Hard disk drive (HDD)/Memory/CPU (Central processing unit)/Mini PCI ExpressCard slot compartment cover ” on page 42 • “1070 Fan assembly and Heat Sink assembly” on page 47 Attention: CPU is extremely sensitive. avoid any kind of rough handling. and then remove the CPU in the direction shown by arrow 2. and then rotate the head of the screw in the direction shown by arrow b to secure the CPU.
50
.

Removal steps of PCI Express Mini Card for wireless LAN/WAN (continued) Remove the card in the direction shown by arrow 3.
52
. and the white cable into the jack labeled 2 on the card.
3
When installing: • In models with a wireless LAN card that has two antenna connectors. plug the black cable into the jack labeled 1.Ideapad Z560/Z565 Hardware Maintenance Manual
Notes: wireless LAN card has 2 cables in step 1. Figure 9. wireless LAN card in some models may have 3 cables in step 1.

Removal steps of keyboard (continued) Lift the keyboard a little 3.Ideapad Z560/Z565 Hardware Maintenance Manual
Figure 10. unlock the FPC connector and then detach the connector in the direction shown by arrows 4 5.
54
.
3
5
4
When installing: Make sure that the FPC connector is attached firmly and then lock the FPC connector.

such as metal.
1
1
When installing: Make sure that the connectors are attached firmly. or composite. bear the following in mind. Removal steps of system board and ExpressCard slot assembly Unplug the LCD connector and detach two connectors in the direction shown by arrows 1. make sure not to drop or stack the system board. make sure to put it only on a padded surface such as an ESD mat or conductive corrugated material. • Be careful not to drop the system board on a bench top that has a hard surface. remove these FRUs in order: • “1010 Battery pack” on page 40 • “1020 Dummy cards” on page 41 • “1030 Hard disk drive (HDD)/Memory/CPU (Central processing unit)/Mini PCI ExpressCard slot compartment cover ” on page 42 • “1040 Hard disk drive ” on page 43 • “1050 Optical drive” on page 45 • “1060 DIMM” on page 46 • “1070 Fan assembly and Heat Sink assembly” on page 47 • “1090 PCI Express Mini Card for wireless LAN/WAN” on page 51 • “1100 Keyboard” on page 53 • “1110 Keyboard bezel” on page 55 Note: ExpressCard slot assembly is attached to the system board.
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. Figure 13. • If you put a system board down.Ideapad Z560/Z565 Hardware Maintenance Manual
1130 System board and ExpressCard slot assembly
Important notices for handling the system board:
When handling the system board. • In the whole process. wood. For access. • Avoid rough handling of any kind.

4
a b
a
When installing: When attaching the system board to the base cover.
62
. and make sure that both of the audio jack and the microphone jack are attached to the holes on the base cover as shown in a .Ideapad Z560/Z565 Hardware Maintenance Manual
Figure 13. Improper placement of the switch or those jacks might cause a damage. adjust the placement of the wireless radio switch as shown in b . Removal steps of system board and ExpressCard slot assembly (continued) Remove the system board in the direction shown by arrow 4.

Lenovo IdeaPad Z560/Z565
2 2 2 2
When installing: • Route the antenna cables along the cable guides. Tension could cause the cables to be damaged by the cable guides. As you route the cables. make sure that they are not subjected to any tension.
65
. or a wire to be broken.

you also need to apply one or two FCC labels. you need to apply the following label: The following labels need to be peeled off from the old base cover. a PRC CODE label b COA label c Rating label d ENERGY label For some models. and need to be put on the new base cover.Lenovo IdeaPad Z560/Z565
Note: Applying labels to the base cover
The new base cover FRU is shipped with a kit containing labels of several kinds. if it has one or two FCC labels. For the location of each label. find duplicates of them in the label kit and apply them to the new base cover. When you replace the base cover. Check the old base cover. refer to the following figure:
d a b
c
69
.

Other Self-service CRUs depending on product design may include a memory. An N in the CRU ID column means that the part is not a CRU. unless specific country or region designator is specified. An N in the RoHS ID column means the part is not a RoHS compliant FRU. a power cord. • A CRU (customer replaceable unit) is identified by a single asterisk (*) or two asterisks (**) in the CRU ID column. Once the access panel is removed. Optional-service CRUs These CRUs are isolated parts within the computer that are concealed by an access panel that is typically secured by more than two screws. a keyboard. a battery. the specific CRU is visible. • FRU with specific models listed and described as 3Dx (where 3D is an example of a unique configuration) should be used for all of these models. two asterisks (**) means that the part is an Optional-service CRU. and a palm rest with finger print reader and touchpad. and a hard disk drive. Lenovo IdeaPad computers contain the following types of CRUs: Self-service CRUs These CRUs are unplugged or held by no more than two screws. • A RoHS compliant FRU is identified by an R.Lenovo IdeaPad Z560/Z565
Parts list
This section presents the following service parts: • “Overall” on page 78 • “LCD FRUs” on page 83
Notes:
• Each FRU is available for all types or models. a wireless card. unless specific types or models are specified.
77
. A single asterisk (*) means that the part is a Self-service CRU. Examples of these types of CRUs include an AC adapter. • FRU with specific models listed and described as xxU (where U is an example of a country designator) should be used for all models ending in U. • FRUs marked with OP are available as options.

The result obtained in other operating environments may vary. NC 27560 U.S. Any reference to a Lenovo product. or service is not intended to state or imply that only that Lenovo product. However. it is the user’s responsibility to evaluate and verify the operation of any other product. THE IMPLIED WARRANTIES OF NONINFRINGEMENT. The materials at those Web sites are not part of the materials for this Lenovo product. All information contained in this document was obtained in specific environments and is presented as an illustration. program. Lenovo may have patents or pending patent applications covering subject matter described in this document. program. and use of those Web sites is at your own risk. Attention: Lenovo Director of Licensing L E N O V O G R O U P LT D . or service that does not infringe any Lenovo intellectual property right may be used instead. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. 1009 Think Place . Inc. The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons. MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions. P R O V I D E S T H I S P U B L I C AT I O N “ A S I S ” WITHOUT WARRANTY OF ANY KIND. or service. You can send license inquiries. The information contained in this document does not affect or change Lenovo product specifications or warranties. program. Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice. program. these changes will be incorporated in new editions of the publication. therefore.A. Changes are periodically made to the information herein. in writing. or service may be used. INCLUDING. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. to: Lenovo (United States). EITHER EXPRESS OR IMPLIED.
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. services.Notices
Notices
Lenovo may not offer the products.Building One Morrisville. this statement may not apply to you. Consult your local Lenovo representative for information on the products and services currently available in your area. The furnishing of this document does not give you any license to these patents. Any functionally equivalent product. or features discussed in this document in all countries. BUT NOT LIMITED TO. Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties. This information could include technical inaccuracies or typographical errors.

OneKey Antivirus) APS® Power Express® Energy Management and ReadyComm® The following terms are trademarks of Microsoft Corporation in the United States. or both: Intel® Intel® Core™ 2 Duo Other company. or service names may be the trademarks or service marks of others. Therefore.
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. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Users of this document should verify the applicable data for their specific environment.Ideapad Z560/Z565 Hardware Maintenance Manual
Any performance data contained herein was determined in a controlled environment. Furthermore. Actual results may vary.
Trademarks
The following terms are either registered trademarks or trademarks of Lenovo in the United States and/or other countries: Lenovo® Lenovo logo® IdeaPad® VeriFace® OneKey Rescue®(OneKey Recovery. some measurements may have been estimated through extrapolation. other countries. product. other countries. or both: Windows® Windows Vista® The following are trademarks of Intel Corporation or its subsidiaries in the United States. the result obtained in other operating environments may vary significantly.