Privacy Policy

The Haute Route is owned and organised by Haute Route SA, which is part of OC Group, a subsidiary of Groupe Télégramme. We have offices in China, France, Switzerland, UK and USA.

This Privacy Policy explains how we use any personal information we collect about you when you use this website.

Register / Pre-Register Form

When you fill in our Register or Pre-Register form we collect your name, email address and IP Address.

We use your email address to send updates relating to the Haute Route event you registered for. We do not sell any of this contact information to third parties.

This information is stored on an internal database. Should you want access to the information or to have your information removed then please contact us using the details below.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

You can set your browser to not accept cookies and the above websites tell you how to remove cookies from your browser. However, in certain cases some of our website features may not function as a result.

Other websites

Our website contains links to other websites. This Privacy Policy only applies to this website so when you link to other websites you should read their own privacy policies.

Google Analytics

Our website uses Google Analytics to collect information about the use of our website.

Google Analytics collects information from users such as age, gender, interests, demographics, how often they visit our website, what pages they visit, and what other websites they have used before coming to our website.

We use the information we get from Google Analytics to analyse traffic, remarket our products and services to users, improve our marketing, advertising, and to improve our website.

We have enabled Google Analytics advertising features such as remarketing with Google Analytics, Google Display Network Impression Reporting, and Google Analytics Demographics and Interest Reporting.

Google Analytics collects only the IP address assigned to you on the date you visit our website, not your name or other identifying information.

We do not combine the information collected using Google Analytics with Personal Data.

Google Analytics plants a cookie in your web browser to identify you as a unique user the next time you visit our website, the cookie cannot be used by anyone but Google. Google also uses specific identifiers to help collect information about the use of our website.

All data handled by Google is retained for 14 months from your last visit, the minimum term they allow.

If you contact us via our Live Chat functionality we collect your name, email address and IP Address.

We will use your email address to answer to your question if we haven’t answered through the Live Chat in the minute following the message.

This information is stored by https://www.zendesk.com (in accordance with their own GDPR-compliant policies) that is cleared annually.

Should you want access to the information or to have your information removed then please contact us using the details below.

Njuko

When purchasing an entry for the Haute Route, we use a third-party ticketing platform called Njuko. On Njuko, we collect personal information, medical information, emergency contacts, kit sizes, extra services purchased. Any financial information will be stored by Njuko alone.

We will use the information to contact you regarding your participation to the event you signed up for. We do not sell any of this contact information to third parties.

When registering with Njuko, we export the data and store it on an internal database.

We also import your email in to Mailchimp to keep you up to date with latest info about the Haute Route. Refer to the Mailchimp section for more details on the Mailchimp policies.

Should you wish to have your details removed from this platform, please see how to contact us below.

Mailchimp

When you subscribe to an Haute Route newsletter through the official website, we use Mailchimp, a third-party marketing platform. Mailchimp collects your email address, your first and last name (optional), as well as any marketing preferences.

We use your email address to send updates and marketing offers relating to the Haute Route. We do not sell any of this contact information to third parties.

You can update your preferences or unsubscribe at any time using the links in the footer of each email. Alternatively you can contact us directly using the contact details found within this policy.

We use ShareThis, a plugin, on our news pages to allow you to share the page on social media. By sharing content, you grant ShareThis permission to access and receive personally identifiable information from accounts that you may have on social media sites as Facebook®.

We use a third-party timing company for the timing of each Haute Route event. Prior to the event, we share your name, email, nationality, date of birth, team name and kit size with the timing company.

We will use the timing and ranking information provided by the timing companies in the “Results” section of our website and with PhotoRunning to edit your personalised race certificate. Refer to the PhotoRunning section for more details on the PhotoRunning policies.

We use a third-party company for the medical assistance of each Haute Route event. Prior to the event, we share your personal information, medical information and emergency contacts with our event medical assistance provider.

A doctor with the University of California San Francisco on the Haute Route San Francisco

A doctor with Mission Hospital on the Haute Route Asheville,

Rapid Response Medical on the Mavic Haute Route Rockies

Pic2Go

When you are registered to an Haute Route event, we offer you the possibility to subscribe for free to the Pic2Go service. Pic2Go collects identifiable information such as your name, picture and race bib number only if you choose to use this service. By using the Site, you grant Pic2Go permission to access and receive personally identifiable information from accounts that you may have on social media sites as Facebook®.

Should you wish to have your details removed from this platform, please see how to contact us below.

Sportive Breaks

If you register to the Haute Route Alps and/or Haute Route Pyrenees and book an accommodation package with us, you allow Sportive Breaks, our accommodation provider, to access your name, email address, package purchased and your roommate’s name if you have one.

If you book an Haute Route accommodation through Njuko, you allow us to share your name with our official event hotels as part of the event rooming list to sort out the accommodation for you.

Survey Monkey

We use Survey Monkey, a third-party online survey software, to obtain relevant feedback from Haute Route participants after each Haute Route event. We use the information to improve the quality of the event. As our surveys are anonymous, any relevant personal information will be stored by them alone.

We also use Survey Monkey to obtain relevant information about the event’s contractors, suppliers and team members. We use the information to manage attendance to each of our events and we do not share or sell this information to others.

We use Boxstuff ltd, a third-party digital marketing platform, to obtain relevant information about media outlets and provide and distribute digital content. Boxstuff Ltd collects your email address, your first and last name, as well as any other optional information you wish to provide.

We use your email address to send updates relating to the Haute Route. We do not sell any of this contact information to third parties.

You can update your preferences or unsubscribe at any time using the links in the footer of each email. Alternatively you can contact us directly using the contact details found within this policy.

If you choose to donate to the Team Type 1 Foundation, the event’s official charity, on Njuko, we will share with them your name, email, and the amount you donate.

How to Contact Us

Should you have any questions or wish to have any of your information amended, rectified or removed then please email our data controller on[email protected].

Alternatively, you can write to us at:

Forget Me
Haute Route SA
Route du Lac 3
1094 Paudex
Switzerland

Changes to our privacy policy

We can update these privacy policies at any time as regulations require.

The last change was made on 07.12.2018

About

The Haute Route’s objective is to deliver an unparalleled 'professional' experience for amateur cyclists. This means not only delivering first class hospitality and event management, but all the key ingredients that make up the culture and experience of professional road racing.