Twitter policy

POLICY STATEMENT

SRN’s Twitter Policy has been created to help provide information and guidance to members of the public about SRN’s use of Twitter.

SRN TWITTER ACCOUNT

Twitter is a social networking and micro-blogging service that allows users to send and read short text updates (up to a maximum of 280 characters) via a website. The updates are known as Tweets and are displayed on the user’s profile page and can be read by anyone who has signed up to view them.

SRN has developed an organisational Twitter account: @SRN_Tweet. This is managed by authorised SRN team members. Other SRN team members may manage work-related Twitter accounts, as indicated in their Twitter biographies.

Our Tweets will include:

Highlighting interesting and relevant developments and information external to SRN.

Invitations to provide feedback on specific issues.

Information from the SRN team about what we are doing.

Occasional live coverage of events.

Re-tweets from other Twitter users that support the work of the SRN.

Retweets by SRN do not necessarily reflect our endorsement of the original Tweet. We use Retweets to share information that we think might be of interest to our Followers and wider networks.

FOLLOWING @SRN_TWEET OR OTHER SRN WORK-RELATED TWITTER ACCOUNTS

If you follow @SRN_Tweetor any other SRN work-related Twitter accounts we will not automatically follow you back. This is to discourage the use of direct messaging, avoid resource wasting, spam handling and so that you can easily identify other key Twitter users that we think are relevant and who we follow.

Being followed by SRN does not imply endorsement of any kind.

AVAILABILITY

We will update and monitor our Twitter account during office hours, Monday to Friday. Occasionally our Twitter account will be updated out of hours. Twitter may be unavailable and we accept no responsibility for lack of service due to Twitter downtime.

@REPLIES AND DIRECT MESSAGES

We welcome feedback and ideas from all our followers, and endeavour to join conversations where possible. We read all @replies and Direct Messages and ensure that any emerging themes or helpful suggestions are passed onto and discussed with the relevant SRN Team Member(s). We may not be able to reply individually to all the messages we receive via Twitter, but will respond if we feel it would be appropriate to do so. Even if we do not reply to you directly, that does not mean we aren’t listening to you.