Washing machine drum doesn’t turn

What should I do if the washing machine drum doesn’t turn?

If your washing machine drum doesn’t turn, there are various possibilities. Is it a new machine? If so, it could be that the transport lock needs to be removed. If that’s not the case, we recommend you to contact us and we’ll be happy to help.

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Repair service

You do your job best, we do ours. Should you require professional assistance, we can arrange for a NEFF trained technician in your vicinity to come and fix your appliance, at a time that's suitable for you.

Spare Parts and Accessories

Take a look at our extensive range of tested and approved spare parts and accessories for inspiration. Our cleaning and care products can help you maintain the showroom effect and get the best out of your appliance.