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FAQs

Nearly all our products are customizable per the details included in the listing description. Please scroll down to the middle of the description under the heading "Ordering Instructions" for item-specific instructions.

Please note that there are not specific boxes at checkout asking for the exact personalization details. Rather, all information for personalization must be left in the "add a note" section, which is an option available at checkout.

Thank you!

PROCESSING

All custom orders ship out in 3-5 business days, but we do everything we can to ship them out in 3. All Tailgate Tailor clothing ships out next business day.

SHIPPING

All clothing, bags, pillows, and signs include free first-class shipping (U.S. only). There is an option to upgrade to priority shipping at the customer's expense.

For all other items, the buyer chooses their preferred USPS shipping method at checkout.

If you have any questions, don't hesitate to contact us through our Etsy shop or via email: KotaGrown@gmail.com

PROCESSING:

Bridesmaids orders ship out in 1-2 weeks, but we do everything we can to ship them out in 1. They include free, Priority USPS shipping (U.S only) and usually arrive in 2-3 days once shipped (U.S. only). Please contact us with any questions--we love to accommodate our bridesmaids!

SHIPPING SPEEDS:

US 2-3 days

Great question!

We don't mass-produce, we don't outsource, and we don't cut any corners with our printing and personalization process. Every pillow is sewn by us, not a factory.

We source all of our products blank from various suppliers both locally and abroad and go to extensive lengths to ensure that the products we source use responsible labor practices.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.