Wolkyshoeshop, Last Retail USA LLC, is registered by the Chamber of Commerce in Wilmington, (Delaware) with the Tax ID: 38-3983236.

Shipping/Handling costsWe offer free shipping on all orders to the United States.

Shipping to other destinations is only possible by payment in advance of which costs are always $39,99.

The minimum order value is $50,- per order.

Delivery

When you order Wolky’s between Monday / Saturday it will be processed within 24 hours and often shipped the same day. Our standard shipments to the USA are delivered with PostNL and to the UK with PostNL and/or DPD. Once your order has been packed and sent for delivery, you will receive an email with the tracking information. If you have selected 'pick up in store', you will receive a call on your specified phone number when your order is ready to be collected.

CurrencyAll articles are priced in Dollars. Between ordering and charging there can be a fluctuation in the exchange rate.

Shipping and payment methods

We will ship to the address specified in the 'ordering form'. We will check national address databases to verify name and address information. Orders outside the Netherlands are shipped to your credit card or PayPal billing address. All personal information will be sent over a secure-server (SSL). Make sure that the credit card information provided is correct or the order may not be carried out.

Your credit card will not be charged before the goods are shipped to you.

You will receive confirmation of shipment within 24 hours, or be notified of any delay at that time. Availability of items is subject to stock on hand and/or availability of items from the manufacturer. Credit card transactions are subject to verification by issuing banks.

Order information

1) Make your choice from the entire range of Wolky and Cloud9 models or insoles.

2) Select the size and color and click on the 'order' button. 'Coming soon' products can also be reserved via the same method. Click the 'Reserve' button and the selected product will be placed in your shopping cart.

3) On the next page you will see an overview of the articles that you would like to order/reserve. If you wish you can remove any of the products from your shopping cart by clicking the red cross. If you want to keep on shopping click on the 'continue shopping' button. During shopping you can check the contents of your shopping cart by clicking the yellow 'shopping cart' button on the top right side of the page.

4) If you have a promotional code you can click on “click here to enter your code”.

5) Enter your email address and your zip code and click on continue.

6) Enter the rest of your contact information. If you want your order to be shipped to a different address you can check the box next to “Ship to a different address” and enter the address here.

7) Now choose your payment method. You can pay after delivery, you can pay directly by card or you can choose to pay via PayPal. The site will tell you which options are available. If you choose to pay by card, please enter your card number, date of expirement and CVC number.

8) Click on “Place Order” or on “Proceed to Paypal” if you have chosen the option to pay via PayPal.

9) If you have chosen the option to pay after delivery, your order is now placed. You can now still choose to pay directly by card. If you choose the option to pay by card, your order is now placed. If you choose the option to pay via PayPal, you will be send to PayPal to proceed as usual.

10) You will also receive a confirmation email with an overview of your order. If you have chosen to pay after delivery (14 days grace), Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna's payment site where you can settle your payment to Klarna with your card or with a bank transfer. Please note, that the option to pay with an invoice is currently only available for US customers.

11) Once your order has been packed and sent for delivery, you will receive an email with the tracking information. If you have selected 'pick up in store', you will receive a call on your specified phone number when your order is ready to be collected.

If you run into any trouble when trying to place your order, or if you have any questions, please contact us via email, the Wolkyshoeshop chat or call us on +31 38 422 67 28.

Prices

All of our prices are VAT inclusive.

Privacy statement

Wolkyshoeshop will only use your contact information to process your order. If you would like then you can also subscribe to our newsletter that is periodically sent to your during the year.

28-Day Satisfaction Guarantee Policy

After trying your Wolky's if you are not TOTALLY SATISFIED simply return your purchase to us within 28 days of receipt for exchange or refund. Returning your order (or part of it) is free for US customers. Customer outside of the United States must pay for return shipping to us via any method. Shipping costs are non-refundable. Make sure the goods are sent back in the same condition as they were delivered. Click here to view our return form.

Defective Merchandise

All items are guaranteed against defects in materials and workmanship. We cannot give guarantee to goods that are used for other purposes other than what they are made for. If you have any doubt about a Wolky shoe or sandal do not hesitate to write to us with your query. We will always try to assist and support you.

Questions and complaints: We strive for happy Wolky customers!

If you have any questions or complaints feel fee to contact us via email. We aim to reply to any email within 24 hours. You can also contact us during office hours on +31 38 422 67 28 or by completing our return form.