Viber Out Call Rates

Viber Out is a feature that lets you call landline and mobile phones with credits you pre-paid for via in-app purchases. You can also pay with a credit card or through PayPal on Viber desktop. Credits are available in the amounts of $4.99, $9,99, and $24,99.

Call rates depend on the destination country you’re calling. You can check your call rate on your mobile by following the instructions below:

1. Enter the “More” options menu in Viber
2. Select “Viber Out”
3. Select “Learn more” at the bottom of the screen
4. From the “Menu” dropdown on the top right, select “Viber Out”
5. Begin typing the call destination country in the search field. (at the moment, these instructions don’t work on all iPhones)

The up-to-date list of available destinations and rates from your location is always available at http://account.viber.com

anna83

Hi! I recently purchased credit and started using Viber Out on my Samsung S2 but there is some sort of a delay when I make call. The other person has to wait a while before he/she can hear me. It gets pretty irritating sometimes because it usually takes longer than 2-3s. It seems to have gotten worse after the recent update. How can I deal with this?

Bruno bboy

the price to algeria is high !!! I liked so much this update and the new viber out but fix this price a little please

http://www.viber.com/ Viber

Our prices are competitive with premium international providers like Skype. We try, but we cannot always compete with local carriers

spAtlanta

the Viber Out rates quote rates to call TO those countries – does that price work both ways (i.e., if you are calling the U.S. FROM those countries)? Thank you.

http://www.viber.com/ Viber

The price includes everything – the call from your country, to the destination that you chose.

Ryan

Thank you for adding this service. I am just trying viber out and I realized I am being charged for minutes even if I call and the other party does not answer (called a number in Toronto, Canada). How come?

http://www.viber.com/ Viber

Hi,

You should not be charged if the call was not picked up. Did you make sure that in the last second of your call attempt, the answering machine didn’t get it?

When
you submit the ticket, in the line called: “Through which channel did
you submit your initial inquiry”, please make sure to choose “Technical
Forum”.

Thanks in advance!

peter

I used viber out once successfully but now it just keeps telling me can’t complete call with viber need to use regular carrier.

http://www.viber.com/ Viber

Hi,

It could be that the network you are connected to is blocking Viber’s traffic.

1.
First, please try uninstalling and reinstalling Viber when connecting
to a few different WiFi networks (in order to pinpoint the source of the
problem). What are the results?
2. Also, please make sure the following ports are enabled (“forwarded”) on your routers or firewalls:
TCP: 5242 + 4244
UDP: 5243 + 9785

(if you are not sure how to enable ports, you may contact your router manufacturer or your Internet Service Provider)

* If it still fails, please specify what country you’re located in, and which cellular network you’re subscribed to.

JobA

Is it possible to send text messages using Viber out? To a non-Viber user, that is?

http://www.viber.com/ Viber

Unfortunately, this feature is not available yet. We will consider adding it in future versions.

Out of the blue, I’m unable to make any Viber to Viber calls. When tried the call is initiated as Viber Out and I’m prompted with buy credit pop up. The person I’m trying is a Viber contact and online. I tried with another Viber contact of mine wjo is online and facing same issue. I checked online to find out a remedy and Viber it is stated that Viber to Viber is always free! How can I make Viber Android app default to Viber calls instead of Viber Out.
Device is Samsung Galaxy S3, Stock Android 4.1.2

GS3

Yes! This is crazy! Even I can’t make calls. I too have the Galaxy S3 with stock Android 4 1.2
Please help!

Hello! I’d like to make sure is it free to call to the USA landline phones using Viber Out, if I’m in Ukraine? And do I have to put money on my account for that?
Thx in advance.

http://www.viber.com/ Viber

Free calls are only between 2 Viber accounts (from inside the application).

ViberOut always costs money, but you can find our cheap rates at http://account.viber.com (and also information about purchasing).

DJ

I am Canadian with an iPhone on a Canadian cell network. I will be staying in California for 1 month. Say i purchase Viber Out credits. When using my phone, will I only incur the depletion of the credits, or will I also be charged US roaming charges, as I am when I normally use my Canadian iPhone in the US? Assuming I am dialling out using Viber while connected to a wifi signal.

http://www.viber.com/ Viber

If you use ViberOut when connecting to WiFi, then you will only charged with the ViberOut rates that you can find here: http://account.viber.com
(it doesn’t now matter from which location in the world you use ViberOut).

Note, however, that if you are connected to 3G from your device, then the cellular provider may charge you for Roaming Data (these charges have nothing to do with us, Viber). This needs to be verified with them.

Azadeh

Hi,I have problem with viberout feature.i don’t want to use it and just want to continue my free calls with viber but from yesterday for all my free calls I want to place with viber I am recieving the massage thst”this purchase csn not be completed….”
How can I come out from viberout mode?
My device is samsung S4 galaxy ,calling from Iran…was working without any problem with viber but from yesterdsy I faced with this problem…now I can’t do anything.really need to tell me how to deactivate this feature…

http://www.viber.com/ Viber

Hi,

You may try going to Settings –> restore Viber defaults.

If this doesn’t work, then please make sure that the problematic contacts are actually recognized as Viber users inside the app.

John

Hey, Deactivate account and restart, you will lose call history. BUT do not click on the screen if the ViberOut ‘click anywhere on screen’ is displayed but use the return thingy on the Android. Viber please note your call rates in Australia is not cheap, land line OK at 3c/m but mobile at 18c/m is just not on.

http://www.viber.com/ Viber

Thank you for your feedback.

Viber Out rates are meant to be competitive with premium international providers. We try, but cannot always, compete with local carriers.

We are continuously working to get better offers, and we hope to have our rates reduced over time.

sakeer

1 second hou much

sakeer

1second howmuch

Oliver

Hi, is it true that the vibe developer is a former Mossad agent?
that’s what everyone in England says… thats why the app ask you always to access your contacts to spy on you!!! I’m I right?? please answer me…

http://www.viber.com/ Viber

Hi Oliver,

Viber is not a “Mossad agent”. The reason we ask for access to the user’s contact list is because Viber automatically and conveniently synchronizes with your phone’s contact list, in order to identify who in your list has Viber installed, so you are presented with the option to make free calls and free texts to those contacts. Almost all similar communication apps ask for the same permission from your phone.

hi, i’m using viberout, and one issue i have is that some people i call see my cellphone number but others see something completely irrelevant. how can i fix that? secondly, is there any chance that the people i call to be charged in any way?

http://www.viber.com/ Viber

Hi Nikitas,

Thanks for the report of the problem.
We kindly ask that you email us at logs@viber.com and elaborate on the problem (including your phone number and the contacts for whom your number seems wrong).

This will help us get to the bottom of this problem.

Thank you in advance!

Sam

Hi m using viber from almost a year on my iPhone n now m using it on my iPhone 5 c but when I try to use viber out it asked for the credit , then I make a payment from my account I use for my iTunes and Apple and then it asked for the conformation n I confirmed as yes n money is deducted but then I tried to make a call but suddenly a mssge pops up as buy credit . Ok then I again tried to buy more credit thinking it might not went through before but then a mssge pops up that ‘ you’ve already purchased it but it’s not downloaded . Can anyone plz help me about what is going on as viber is downloaded on my phone ever since I bought it

I have the exact same problem. Must be a bug. @Viber:disqus Please look into this problem. I am using the latest Viber on iPhone 5s.

http://www.viber.com/ Viber

Hi Ryan,

Thank you for the update.
We’ll certainly look into the reason for the delay, but it could be a problem in iTunes/Apple itself.

Abhishek

Nymgo rates to most of the countries are at least HALF of what you are offering. Why should I switch to Viber out. I usr Viber on S3 and fan of it for IM. But for telephony, I am not convinced.

http://www.viber.com/ Viber

Our prices are competitive with premium international providers like Skype. We try, but we cannot always compete with local carriers.

We are continuously working on offering our users the best rates we can.

Bugs

Hi Viber – I am using Viber to Viber which is working all OK. But while checking more about Viber Out I am unable to load the Page, neither the rates. I reside in UAE & using Note 2, with Etisalat Service. PLS HELP!

http://www.viber.com/ Viber

Hi,

Unfortunately Viber is blocked in the UAE, and that is probably the reason for the problems you are encountering. You may contact the authorities for more information.

A possible temporary solution: in
order to access Viber during this time, please follow the link:http://bit.ly/getviber (note that this solution is available for Android
users only at the moment).

We regret that our services are being
withheld and hope that they become available to you again soon. Please
let us know if this was able to solve the issue.

Acid

Hey , I want to use viber out to call friends within my city. Im in India and so i want to know what the call rates are for mobile using Viber Out to call someone within India itself.

http://www.viber.com/ Viber

Viber Out Call rates depend only on the destination country, and not on where the caller is.

Hello. When I Buy the Credit, is there any validity period for the credit purchased ?

http://www.viber.com/ Viber

Nope.

The balance stays untouched until you decide to use it, whenever you choose

Sailor

My girlfriend is out of the country, but has a U.S. phone number. When I call her U.S. phone number from a landline, and she answers using Viber, will my landline incur any international charges? Will she have to pay for the incoming call using credit on Viber Out?

http://www.viber.com/ Viber

Hi,

You should not incur any charges.

As long as your girlfriend is connected to a free internet source (and not a 3G phone network), she should not receive any charges. She does not pay for incoming calls on Viber Out calls.

piptik

Hello. And what about sending text messages to non Viber users? Are there some sms rates? Thanks.

http://www.viber.com/ Viber

Hi,

We do not have an option to send text messages to non-Viber users. Viber Out is a service used to place calls to non-Viber users.

I like very much VIBER quality for mobile and desktop with camera solo or duo, better than Skype and others in the same kind, but unhappily VIBER OUT rates are still too much expensive compared to my favourite 12VOIP and VOIPWISE operators to call for free and cheap rates landline and mobile telephones around the world. When VIBER will be charging free for brazilian landline telephones and less than 3 cents of euro per minute than it will be better than those two I have cited in this comment.

http://www.viber.com/ Viber

Hi,

We’re happy to hear that you like Viber!

Viber Out rates are meant to be competitive with premium international providers. We try, but cannot always, compete with local carriers.

If you would like us to investigate the rates for your regions, please fill out a support ticket here: http://bit.ly/1aOwGy2 and a support agent will assist you.

José Cipriano

Hi! Is it possible to use the same Viber Out credit amount to make calls with two different Viber accounts (that is, each one with its respective number and device)?

I’ve just activated Viber Out and bought some credits to evaluate the service. As it worked nice, I decided to buy some credits to my wife’s device. However, as her credits are going to be paid with the same credit card of the first device, It does not make much sense to create a new account only for this purpose.

If this feature doesn’t exist yet, here is my suggestion to your roadmap: as a Viber Out user, I’d like to add one or more Viber accounts/numbers so that they can share the same credit when making calls

Thanks!
José

http://www.viber.com/ Viber

Hi,

We’re glad that you like Viber Out!

Viber Out credits are associated with the number from which they were purchased, so you will only be able to use these credits on your wife’s phone.

If you would like to formally request this feature, you can do so here: http://bit.ly/1aOwGy2 Make sure to select “Feedback and feature request” from the dropdown menu.

Lindel

If i download viber will it automatically send a text to each name on my contact list? I dont want it to do that.

http://www.viber.com/ Viber

Hi Lindel,

This depends on your contacts’ settings. If they have disabled the “Contact joined Viber” notification, they will not be notified that you joined. However, if they have not disabled this option, they will know that you have joined Viber.

Robert

I purchased Viber Out credits through the ap, however, when dialing certain numbers in my contact list a pop-up notification says credits are required to make the call, and the call will not go through. The credits show in my account. What is happening?

http://www.viber.com/ Viber

Hi Robert,

We would like to investigate this for you, but we need more information from you. Please open a support ticket here: http://bit.ly/1aOwGy2 and a support agent will assist you with your Viber Out credit.

mahdi

i can’ viber out with any none viber contact’s of my winphone 8.1
i purchased about 5$ and still confused

http://www.viber.com/ Viber

Hi,

You will need to talk to a support agent for further assistance. Please open a support ticket here: http://bit.ly/1aOwGy2 and an agent will be in touch with you shortly.

Sherlyn

Hi there, when I make a Viber Out call, does the recipient have to pay anything?
We are in two different countries.
Thanks!

http://www.viber.com/ Viber

Hi!

Nope, the receiver of the phone call will not receive calls from Viber.

It is possible that the recipient might incur charges from his/her phone provider should he go over his data limit, so this is something that he should be aware of.

Jarrod

Do you have any plans to introduce subscriptions similar to Skype? They have for example unlimited US and Canada (mobile and landlines) for $3/month. If you had that, it would no brainer. Landlines are becoming thing of the past.

http://www.viber.com/ Viber

Hi Jarrod,

This is a feature that we plan to add in the future. Thanks for your interest!

Marie

Hi

I can’t use viber out with any none viber contact’s of my Samsung S4 mini.
i purchased for 9,98 € credit and when I call, there is no tonality and the message “failure call” and “recomposed”.
Please help me

Hi
I was wondering how does Viber Out Call work?? How does Viber Out Call able to call a person who is not a Viber user??

Alan

JA

What is the dialing format when making an international call from the US? I have international phone numbers stored in my contact list, but I can’t find them on Viber even though they have Viber. I keep getting a prompt to connect with them using Viber out. Please help.

http://www.viber.com/ Viber

Hi JA,

The international dialing format is: (+)(Country code)(Area code, without leading 0s)(Phone number)

Can I use Viber Out without wifi connection nor 3G, even though I purchase credits?

http://www.viber.com/ Viber

Hi,

In order to place Viber-to-Viber calls and Viber Out calls, you must have a stable internet connection. This means that you must be connected to 3G and/or Wi-Fi to place a Viber Out call.

beloved ayanfe

Hi. I can’t credit my viber account . It keep showing payment method declined for my master card and have used same card else where . More also my account was debited without crediting my viber account

http://www.viber.com/ Viber

Hi,

Please check with your bank to make sure that this is not related to your card.

Hi. I am in UK using a phone I bought in Greece. I installed viber and tried to make a call to my friend back in Greece who also has viber. I was told called failed and to add credit. Why will it not connect to her viber direct and therefore not need credit.

http://www.viber.com/ Viber

Hi,

Please make sure that you have your friend’s phone number saved in the following format: (+)(Country code)(Area code, without leading 0s)(Phone number)

hi，my gf andI I are in different countries, If i use vibe out to call her, will her receive any international charge?

Senthil Kumar

Hi, I want to know the viber out message charges ? What will be the charge per message within India ? Thanks.

chris

Hello i am using viber from long time. Very good app and usefull app.
today when i want make a call it is automatic using” viber out” but i want to use only normal call by viber. Not “viber out”. How can i do ?

http://www.viber.com/ Viber

Hi Chris,

Thank you, we’re happy to hear that you like Viber!

In order to use the free Viber call option, the person that you’re calling must also be a Viber user.

If this person is a Viber user, please make sure his/her number is saved in the international format: (+)(Country Code)(Area Code without the leading 0’s)(Phone Number)

Hatim

what is the caller ID will appear for the receiver when I place a call through Viber out? and can I use my land line is a caller ID?

http://www.viber.com/ Viber

Hi Hatim,

Your phone number (as it is registered to Viber) is meant to be displayed to the receiver

Mejan

Hi…
I want to know the rates of per min on viber outgoing call in bangladesh..

Hi,I was wondering if you would loose your credit balance after a while?I had 1.14 $ of balance as of last week,but today when I was about to make a viber out call I noticed it has changed to only 16 cents!

http://www.viber.com/ Viber

Hi,

Viber Out credit not expire and does not charge any additional fees.

Please check your Viber Out call history to ensure that the balance is correct.

Hi,
I had a Viber account through my UK no. And had Viber out credit through the same. Im travelling in US at the moment and had to reinstall Viber. Upon reinstalling, it was registered through US number and I cannot use my Viber out credit. Can you suggest a solution so that I can use my Viber out credit( i can’t use my UK no. at the moment and hence can’t register in Viber through it). Any help would be greatly appreciated.
Thanks
Nishit

http://www.viber.com/ Viber

Hi,

You will not be able to access the credit on your UK number if you are not using the account associated with that number.

Credit card details are not requested unless you are purchasing or have previously purchased Viber Out credit or Stickers.

In order to remove your card details from the Viber Out account, sign in to your account and go to Payment Settings > Forget Card (next to your card number).

If you were referring to the card details that are saved on your mobile phone, please know that your card is linked to your Google Play / App Store / Microsoft Store account (depending on your device) and not to Viber. If you wish to remove your card details from those accounts, please contact their support directly.

Redstang Perth

HI,
I have Viber-out but cant seem to be able to text people who dont have viber installed. I can call them but not text them even if using the paid option of viber-out. Is that correct. If so are you looking into international texts using viber-out?

http://www.viber.com/ Viber

Hi,

Viber Out credit is only available for placing calls. There is no option to send messages to non-Viber users through Viber Out.

Nicolas Kelvi Gage

Hello Viber admin, My problem was I can’t find my balance in “viber out” & can’t call with viber out. It’s shown “Balance can’t be shown at this moment” at viber out balance inquiry. I bought with iTune account for the balance. $4.99 for first time, secondly $4.99 and thirdly $0.99 in one day. Totally $11 spent on it. I swear, I’m not using fake purchase. So, why the problem happen like this ?

I’m using jailbroken iPhone 6 & Mac book pro for viber software and I’m using Philippine number (+639062865***). I’m using with wifi connection but sometimes with cellular data. That error happen at both connection service. I need to call some emergency calls to my Dad. Please solve me this problem as soon as possible.

I have the same problem,I can not access account-viber.com, I also live in the Philippines.

http://www.viber.com/ Viber

Hi Nicolas,

I’m sorry to hear you’re experiencing issues with your credit. We’d be happy to take a look if you open a support ticket here: http://bit.ly/1aOwGy2

Rene

Hello i am using viber from long time.today when i want make a call to one of my contact which have a viber but when I select the contact its viber out .but i want to use only normal call by viber.I check the number and the format is (+)(Country Code)(Area Code without the leading 0’s)(cellphone Number).I also check from one of my contact and they have the same format and it work .This is the only contact that is different.it is set as “viber out” instead of “free call”.please help.thanks

http://www.viber.com/ Viber

In order for us to investigate, we will need more info about this number you are calling. Please open a support ticket here: http://bit.ly/1aOwGy2

Geraldine

I have been trying to make a call on Viber Out from the USA to a non-Viber number in France. I have a prepaid credit balance of 9.98. When I try to make the Viber Out call, it says I need to pay for credits. I already have a credit balance and somehow, it is not accessing my balance. Please assist. Thanks in advance.

http://www.viber.com/ Viber

Please make sure that you are dialing in the proper international format: (+)(Country code)(Area code, without leading 0s)(Phone number)

Kitten

Hi…i’m just wondering before i always use viber out to call my love ones who do not have viber but now when i try buying credit using i tunes card it always appear “cannot connect to i tunes store”…