General Information

Northumbrian Water provides water and waste water services in North East England and are part of the Northumbrian Water Group. They are one of the UK’s ten water and sewerage companies and provide services to almost 2 million properties.

Water is pumped out to its customers via 16,789km of water mains which are supplied by 242 service reservoirs and 35 water treatment plants.

I reported a banging manhole cover a couple of weeks ago. I was sent a letter explaining that it had been investigated and that it would be fixed on a specified date. The date came and the work was done. Great. THANKS!

I live in a council owned bungalow and the water at the moment has a nasty taste like slight anisceptic taste, this has happened a few times in the past and gone away but at the moment it is back and quite strong, is it possible someone could call and test it or do something about it, kind regards Brian Sayers.

Well yet again it looks like northumbrian water has lived up to my expectations. Absolutly rubbish. Not only were we not informed our water was very brown for over 12 hrs I have had to wash clothes over 7 times to get rid of the brown look. This has cost me money and energy. Furthermore I was on the phone in a queue for over 45 minutes at 10p per minute with still no answer. Northumbrian Water Cheers you have yet again cost me a fortune.

I think they should retrain your flood line reps. as a concerned citizen I tried to report some flooding roadworks outside of the New York Social Club in New York Village. I was subjected to a police style interrogation and was asked what it had to do with me, and what concern it was of mine. I think his attitude was disgraceful and I gave up and told him to forget it. The road is still flooding.

I’ve rented a flat in hexham and I’ve tried for the last three days to contact you over the phone to register myself, but they can’t hear me. I’ve never been registered before to your company, so can you tell me how can I do it?

I am appalled at the service and standards to my raw sewer floodings this year alone has been 5 times now and myself and my kids have been effected in more ways than one this time, my son was really ill and also housebound as he cryptosporidium…he was ill for 13 days and is picking up better now but I have been told that because the main drain was blocked with concrete for how long no one knows,that you refuse to take blame. I’m so depressed and gutted about this you have tried to pay me off with a measely £101.30! as I’ve lost hundreds of pounds worth of clothes, shoes, toys ect… my ratings are 0 as my sons health was my priority and I tried to tell emergency services this at the time but got nowhere at all…..