Security Success Stories: How Using a Password Manager Helped KHM Travel Group’s Security and Efficiency Take Off

KHM Travel Group started out as a small, family-owned business in Ohio. They’ve since grown to over 50 employees and are one of the most innovative host travel agencies in the nation.

Megan Morsie is KHM Travel Group’s Systems and Development Manager. She was excited to talk with us about why they decided to implement a password manager, and how the frictionless user experience of Dashlane Business promotes positive password behavior and secure sharing that has improved security habits and efficiency company wide.

Let’s jump right in.

Q: What problems were you looking to solve when selecting a password manager? Which components of Dashlane helped determine your decision?

A: It was really difficult for team members to share passwords, but having the Dashlane Business account gave us the ability to securely share passwords.

Q: How has your employee behavior changed now that you’ve deployed Dashlane business? When did you start noticing this effect?

A: With the Admin Console, I’m able to monitor team members’ Security Scores and see the breakdown of weak, reused, and compromised passwords. Security scores have improved since we first implemented Dashlane. I send emails to the team members with the lowest and highest scores and it encourages them to improve their “rank” within the company. We also had a company-wide training on Dashlane and saw additional increases in Security Scores shortly after that.

With the Admin Console, I’m able to monitor team members’ Security Scores and see the breakdown of weak, reused, and compromised passwords. Security scores have improved since we first implemented Dashlane.

Q: What benefits are employees seeing from Dashlane?

A: Our team members are able to get their work done quicker and more effectively by sharing passwords in Dashlane, which cuts down on time spent resetting passwords.

Q: How is your company more secure after deploying Dashlane?

A: I’ve seen a lot of security scores improve since we started using Dashlane Business. We are alerted to security breaches on the sites we use, which helps us keep those accounts secure.

Q: Has Dashlane Business measured up? Have you been able to more effectively handle your password problems?

A: Yes – Dashlane Business has helped us manage, share, and update our passwords. Our team members are more effective and our business is more secure.

Q: What part of the Dashlane Business solution excited you the most?

A: Dashlane Business makes it really easy for us to onboard and offboard team members. We can make sure when someone starts at KHM Travel Group, they have all the credentials they will need to do their work. Then, when we remove accounts, we know that all the company’s passwords are secure.

Q: Which Dashlane Business feature were you most excited to introduce to your company/end users?

A: We love that our team can easily share passwords and sync them across their devices, since a lot of them travel for work.

We love that our team can easily share passwords and sync them across their devices, since a lot of them travel for work.

Q: Are you confident recommending Dashlane to a friend or other businesses?

A: We strongly recommend password managers for travel agents and other agencies. Travel agents have a lot of passwords for suppliers and training sites, so it becomes a habit to reuse passwords or use weak passwords. We recommend Dashlane to our independent travel agents as well as other travel agencies.

Q: Do you feel Dashlane has been responsive to your requests for information and assistance from its support teams?

A: The Dashlane support team has always been quick to respond and they help us with any issues we encounter. They always reply within a business day and if it’s not something that can be fixed immediately, they provide alternate solutions to the issue.

Q: As a client with a dedicated customer success manager, did you feel you had the adequate resources within Dashlane to develop a strong deployment strategy and plan to continue benefiting from Dashlane’s solutions?

A: We have a great relationship with our customer success manager, Stewart. He communicates with multiple people in our company to make sure we all understand how features within the Admin Console and Dashlane in general work. He has also provided valuable feedback on training we have given within our company on Dashlane.

Ready to improve the security awareness and password habits of your organization? Start a free trial, invite your co-workers, and see for yourself today.

Dashlane Business is a business password manager trusted by 7,000+ companies to create, promote, and track effective access management, and features the only patented security architecture in the industry. Learn more here.