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INDIANA UNIVERSITY HEALTH ARNETT
MYCHART ACCESS
TERMS AND CONDITIONS

When you initially enroll in MyChart, you will be provided with an access code. The access code you receive will give you the opportunity to create a personal login name (called "MyChart ID") and a password. Your ID and password are unique codes that identify you in the computer system. Inquiries and entries that you make will be logged with your identity. Once this access code has been used it will no longer be valid.

It is extremely important that you keep your login name and password confidential. Anyone with access to your login name and password will have access to your confidential medical information, including any electronic messages. It is your responsibility to prevent disclosure of your login and password, and to change your password if you feel that your security has been compromised. You may change your password at any time.

MyChart contains confidential medical information. The following features are intended to maintain appropriate security of confidential information.

Electronic Messaging

MyChart should never be used for urgent matters. The anticipated turnaround time for response to electronic messages is 2-3 business days. Therefore, for all urgent medical matters, please contact your physician's office by phone, go to an emergency room or dial 911.

If your provider is out of the office or unavailable, messages sent via MyChart may be routed to other authorized caregivers in order to facilitate a timely response to your request.

If you do not provide sufficient contact information, then your physician will be unable to respond to an electronic message.

Secure Communications
In order to secure communications, you will receive email messages notifying you that new information is available in your MyChart account. These email messages will not contain any confidential medical information.

Proxy Access
A parent or legal guardian of a minor child up to 14 years old, or individuals age 18 or older may request proxy access to another individual's account by completing the Proxy Access portion of the Consent Form and submitting it to IU Health Arnett. A teen 14-17 years old may request an individual account with parental consent. Such access will only be granted to parties with parental rights or legal guardianship over the patient/account holder and only to the extent that the party requesting proxy access can demonstrate the legal right to account holder's medical information in accordance with IU Health Arnett's Health Information Management policies and procedures. Only three people can be granted proxy access to an account at any given time. An account will be activated for both the proxy and the account holder. IU Health Arnett reserves the right to revoke proxy access at any time for any reason. If the proxy's legal relationship with the account holder changes, the proxy shall inform IU Health Arnett immediately.It is your responsibility to notify IU Health Arnett as soon as possible if a proxy holder should no longer have access to your account. You may contact MyChart Support directly by mail, phone or email MyChart support at iuharnettmychart@iuhealth.org