It’s not too late to register for the package. Participants will receive on demand access to webinars that have already taken place.

With the right tools, a supervisor can lead, inspire, and motivate. Without proper training, the opposite can be true. . . and the reverberations can be felt throughout the organization.

Enter the Effective Supervisory Practices Training Series. Based on the ICMA bestseller, this six-part webinar series is an opportunity to bring practical supervisory training to your jurisdiction without the high costs of hiring consultants.

This interactive webinar series features the editor, chapter authors, and professional trainers who will demonstrate the principles covered in Effective Supervisory Practices (5th edition) and its companion study guide. Designed as a primer for new supervisors and a refresher for experienced ones, this series is a must for any jurisdiction looking to lead change, improve customer service, or strengthen communication between supervisors and staff.

Sessions may be purchased as a substantially discounted package ($550 member/$1050 nonmember) or a la carte at the regular webinar rates. All programs will take place from 1:00 pm to 2:30 pm EST.

For session descriptions, click on the Speakers tab above. Sessions may be purchased as a substantially discounted package ($550 member/$1050 nonmember) or a la carte at the regular webinar rates. All programs will take place from 1:00 pm to 2:30 pm EST.

Session Information

Formats:

"On Demand" provides you with online access of the recording for 90 days. CD-ROM provides you with a permanent recording of the event. Please allow 2-3 weeks to receive your CD once the live event date has concluded.NOTE: CD-ROM purchase not available for free programs

Session Date:

January 30, 2014

Session 1: January 30, 2014: The Makings of a Leader: Roles of a Supervisor/Supervisory Leadership

Join editor Michelle Poche Flaherty and chapter author Laura Chalkley to discuss the path from supervisor to leader in today’s workplace. Explore supervisory roles, challenges, and how to apply practical advice to help supervisors become supervisory leaders.

You and your staff will discuss:

Roles and responsibilities of a supervisor

The difference between leading and managing

Effective delegation of work

Characteristics of a successful supervisor

Influential supervisory leadership

Developing and improving leadership skills

Session 2: February 27, 2014: Building a Great Workplace: Ethics, Respect, and Safety

Chapter author Larry “Nick” Nicholson will join ESP-certified trainers from the city of Atlanta in this webinar designed help supervisors build a workplace that is fair, respectful, and welcoming to employees, in addition to fostering an environment that promotes physical and emotional safety.

You and your staff will discuss:

The cornerstone of ethics

Characteristics of an ethical role model

Supervisor’s responsibility for setting the example

Practical tools for helping making ethical decisions

Workplace safety and the roles and responsibilities of the supervisor

Practical tips for how to foster a discrimination- and harassment-free workplace

Strategic planning and staying on the plan is critical to ensuring progress, and maintaining the momentum in an organization. Planning and effective follow-through are also key elements in building respect for yourself as a leader responsible for not just your own work, but the work of others. Editor Michelle Poche Flaherty will join ESP-certified trainers from the city of Atlanta for this session.

You and your staff will discuss:

How to develop a strategic plan

Communicating the mission, vision, and goals to the department

Executing a strategic plan

Organizing workflow

How to develop a working knowledge of the budget

Session 4: April 24, 2014: The Human Element: How to Hire, Build, and Communicate with Your Team

How do you turn a group of employees into a highly functioning team? Chapter authors Mike Conduff, Cindy Taylor, Sherri Dosher, and Jimmy Powell explore the human elements of team building, communicating with the team, and how to select and onboard employees to complement the team.

You and your staff will discuss:

The stages of team building

How to empower a team

How to communicate with your team as a leader

Tools that will help improve how a team functions

The impact of new employees on a team

How to hire, train, and onboard the right candidates to the team

Session 5: May 22, 2014: A Higher Standard: Performance, Accountability, and Customer Service

It’s the leader’s job to set expectations for performance, accountability, and customer service. Chapter author James Lewis will join ESP-certified trainers from the city of Atlanta to discuss the tools to build an environment of accountability, and coaching/counseling techniques to foster it.

How does a leader motivate employees to be productive and fulfilled at the workplace? Editor Michelle Poche Flaherty will demonstrate how a leader can navigate change to keep employees motivated and productive during and on the other side of the change?