Process Improvement Project Manager (Payments) - P118788_S2

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The Operational Effectiveness Team is part of Discover Global Network Operations. The team is a key contributor to the overall success of the Enterprise Payments Platform (EPP) initiative. Becoming a member of Operational Effectiveness is an opportunity to work collaboratively with colleagues from all three Payment Networks (PULSE, Discover Network, and Diners Club International) and Business Technology.

The Process Engineer will primarily be responsible for assessment of internal and external customer impact from production releases, identification process efficiencies, and new process design for the EPP initiative. Using Lean Six Sigma and Scaled Agile methodology, the Process Engineer has the unique opportunity to drive the success of EPP.

Key member of the business who is the conduit to technology through the Agile team. Responsible for writing user stories that align to the product features. Ensures the pipeline (backlog) stays full and is prioritized. Internally focused on the Agile team and implementation. Reviews and accepts user stories. Partners with Product Managers to prepare features and user stories for continual planning cycles.

Responsibilities

Provides status updates to the business and management.

Manages and prioritizes sprint backlogs.

Empowers decisions regarding functionality and priority in the sprint. Approves each user story during the sprint.

Develops user stories from prioritized features. Leads efforts to attain product vision and objectives. Writes acceptance criteria for user stories. Ensures that user stories meet the Definition of Ready (DoR) and are updated in the system.

Collaborates with Agile teams to follow through on business priorities and visions.

Partners with agile team to deliver customer and business value through product features.

Collaborate with business and BT partners to capture and create current and future processes.

Clarify and document system processes and data flow to identify downstream internal and external customer impact.

Bachelor's Degree in Business, Technology, Finance, Engineering, or related field

2+ years of experience in Product Owner, Business Analyst, Customer Service and Relationships, IT, or related field

In lieu of a degree, 4+ years of experience in Product Owner, Business Analyst, Customer Service and Relationships, IT, or related field

Preferred Qualifications

If we had our say, we'd also look for:

4+ years of experience in Product Owner, Business Analyst, Customer Service and Relationships, IT, or related

2+ years in Payments industry and/or Fintech

Familiarity with Payments Industry operations and processes

Familiarity with process mapping tools such as Visio and Blueworks

Lean Six Sigma Green Belt, PMP, or related certification

Agile related certification

Process Improvement and Design

Thinks systemically

Ability to influence without authority

High Energy, positive attitude

Quick learner

High level of initiative taking and ownership mindset

High comfort with ambiguity

Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.

Industry

Welcome to DiscoverWe strive to be the leading direct bank and payments services company. Our mission is to help people spend smarter, manage debt better, and save more to achieve a brighter financial future.

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Process Improvement Project Manager (Payments) - P118788_S2

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