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FAQs

The PetSafe® Panel Pet Door Insert uses two PetSafe Large Replacement Freedom Flaps (PAC11-11039). To replace a flap, simply hold flap up and unscrew the five screws on the lower section of the inboard Hinge Plate. Replace with a new flap and return existing five screws to secure flap back into place.

To horizontally adjust a flap, hold flap up and loosen the five screws on the lower section of the inboard Hinge Plate. Adjust flap left or right for a snug fit and tighten screws back into place.

To adjust flap vertically, the Interior or Exterior Cover plate will need to be removed, depending on which flap is being modified. Use a small flat head screwdriver to remove Finishing Plugs on the Interior or Exterior Cover. Loosen the five screws on the upper section of the Hinge Plate and adjust flap up or down for a snug fit. Tighten screws back into place and replace Finishing Plugs.

NOTE: Vinyl flaps shrink during cold months and stretch in warmer months and may need to be adjusted to ensure a proper fit during seasonal changes.

Your pet door has two major parts: the frame and the flap. The frame sits in the cutout and may overlap with your door, sitting on top of it. The frame has two parts, the inside part and the outside part, that fit together to hold the flap in place. The flap is the part that covers the cut-out hole in the door. This is the part your pet goes through to use the door.

Please note that all measurements are approximate and prone to user error, so don’t worry if you measure your door and your measurements aren’t exactly the same as the dimensions given online or in your manual. Your door’s dimensions will also change over time; doors expand and contract, and flaps may shrink or warp.

Outer Frame: The outer measurements of the door’s frame.

Flap Opening: The measurement of the part of the door your pet goes through. This is not the measurement of the flap itself, but the space your pet has to go into. This is measured using the interior door frame.

Flap Size: The overall measurements of the door flap.

Cut-out Size: The hole you cut in your door to install the door. After installation, you can get this measurement again by taking the pet door out.

Framing out refers to using additional pieces of wood to install screws when installing the pet door into a wall or door panel. It's a useful technique when replacing an old pet door with a slightly smaller door.

PetSafe Door Dimensions

The Cut Out dimensions are furnished for your information. Always use the Pet Door cutting template included in the package before cutting an opening in your door or wall. Radio Systems Corporation shall not be liable for any personal injuries or property damage as a result of not using the proper Pet Door template when installing a Pet Door.

Installation & Setup

Starting at least 3 inches from the bottom of the door, draw a horizontal line. Find the center of the door and draw a vertical line crossing the horizontal line. Use this center point to cut a 23x26 ¼-inch wide cut-out.

Step 2

The Panel Pet Door Insert is partially assembled for shipping purposes and will need to be detached before getting started. When removing the screws, set them aside in a safe place to be used later. This is a good time to decide the rise orientation (see below). For a short pet, rotate the panel so the 8-inch rise is on the bottom. For taller pets, place the 10 ½-inch rise on the bottom.

If you plan to paint the door, we recommend doing it now. Prime the door before painting. Do not paint the T-grooves on the exterior panel insert, dual flap mount, and bottom mount to ensure movement after installation. Make sure the butyl sealant is in place and mounted properly in the recessed edge of the exterior panel. Do not paint or prime the butyl sealant. Do not remove butyl tape until the interior and exterior panels fit the door cut-out properly.

Step 3

Install the interior panel on the inside of the door and install the exterior panel on the outside of the door. Remove the butyl sealant tape. Use 25 M3.5 x 1.3 x 20 BT screws to connect the panels.

Step 4

Take the bottom mount and slide the magnets onto the bottom mount. Install one magnet per track. Match and slide the T-grooves on the bottom mount with the T-guides on the bottom opening of the exterior insert. Use 4 M3.5 x 1.3 x 16 BT screws to complete this step.

Step 5

Prepare both hinge plate assemblies trapping the flap between the lower hinges. Use 5 M3.5 x 1.3 x 10 BT screws to attach the flap to the hinges for each hinge plate assembly. Make sure the heads of the screws on the lower part of the hinge are facing inward. Do not overtighten screws.

Step 6

Install the first hinge plate assembly to the interior of the dual flap mount using 5 M3.5 x 1.3 x 16 BT screws. Attach the interior cover plate with 2 M3.5 x 1.3 x 16 BT screws. Tighten the screws only enough to hold the assemblies in place. You will tighten them later when adjusting the flap.

Install the other hinge plate assembly to the exterior side of the dual flap mount with the exterior cover plate at the same time using 5 M3.5 x 1.3 x 16 BT screws. Match and slide T-grooves on the dual flap mount with the T-guides on the exterior panel insert. Adjust the flap height so the flap is low enough that the bottom mount magnets jump slightly to catch the magnet on the flap. Secure the fully assembled dual flap mount to the exterior panel insert with 4 M3.5 x 1.3 x 16 BT screws. Tighten the screws.

Step 7

Install 40 painted finishing plugs into each screw hole.

Step 8

tape the user manual inside the closing panel for easy reference. Snap the closing panel in place. The tooth on the bottom of the closing panel will slide into place and then snap on the sides.

Training

Most pets will learn to use the door with a few short training sessions. However, some pets can take a little longer to become comfortable and more confident using the door. The most important rule is to be patient with your pet. Let your pet work out for himself that he can go through the pet door. With a little patience and training, you and your pet will soon enjoy the freedom your new pet door provides.

Helpful Tip: Try treats or toys to encourage your pet to go through the pet door.

Lift and hold or tape the flap open using string to help your pet become familiar with the pet door opening. MAKE SURE TAPED FLAP IS SECURE AND WILL NOT FALL DURING TRAINING.

Try to encourage your pet to come through the pet door. DO NOT FORCE your pet through the door or they may become frightened.

Give your pet motivation to use the door, such as to reach food. First, feed your pet close to the pet door on the inside. Once your pet is comfortable approaching the door, move food to the other side to try to get your pet to go through the door.

After your pet has used the pet door a few times, hold the flaps open and try to get your pet to go through door while gently lowering flaps so the flap touches your pet’s back. This will help your pet become familiar with the flap.