Talent Development Expert

“It was the best class I’ve taken in 9 years… He maximized every moment and every learning opportunity for 2 days and I am eternally grateful for everything he taught me. I have less fear and more capability because of him and I believe the next 25 years of my career will benefit from his advice and coaching.”

– Erin Wilbanks, Director, HEB

Keynote Speaker

“Rick is an amazing and energetic speaker. His energy, passion, and profound lessons inspired and entertained our members as they take on the challenging task of employee engagement.”

– Joan Maddux, Vice President, Austin Contact Center Alliance

Musician

“It is a conference planner’s dream to have your participants fully engaged, joining heartily in singing along, and ending with a rousing and well-deserved standing ovation.”