Policies

Hands First is an Australian business trading within Australia (ABN 38 642 183 175)

Privacy

Hands First is committed to protecting the privacy of the personal information it collects and receives. We are required to comply with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act).Collection of personal information
Hands First is required to collect personal information only by lawful and fair means. Where possible we will collect personal information we require directly from you.
Personal information we hold may include your name, current address, telephone numbers, e-mail addresses, identification information, household details, payment and transaction details/history, records of your communications and interactions with us, and details/history of preferences, interests and behaviour relating to transactions, products, services and activity with our digital services.
Personal information entered into the Hands First database will not be used or disclosed by us, except as authorised by you to perform our services for you. Hands First do not disclose or sell database information to third parties.
Where Hands First collects your personal information, we will take reasonable steps to notify you of:
• the purposes for which we are collecting the information and
• how to access and correct personal information and make privacy complaintsOn-line Privacy Security
Hands First will endeavour to take reasonable steps to ensure that we hold personal information in a secure environment accessed by authorised persons for approved business purposes. However, no data transmissions via the internet can be guaranteed to be totally secure. Hands First will not be held responsible for events arising from unauthorised access to personal information.
Links from Hands First’s website to other websites are not under the control of Hands First and we advise you to examine the terms and conditions of each web site prior to use.Cookies through the Hands First website
Most internet browsers are set to accept cookies. If you prefer not to receive them, you can adjust your internet browser to reject cookies, or to notify you when they are being used. Rejecting cookies can, however, limit the functionality of our website.No Sale of Personal Information
Hands First will not sell or receive payment for licensing or disclosing personal information.Unsolicited information
Unsolicited personal information is personal information we receive that we have taken no active steps to collect. If the information we receive is not required for Hands First to perform one or more of our services we will destroy or de-identify the information as soon as practicable.Quality of personal information
Hands First takes reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. We recommend that you:
• let us know if there are any errors in your personal information
• keep us up-to-date with changes to your informationSecurity of personal information
We take reasonable steps to protect your personal information we hold from misuse, loss, unauthorised access, modification or disclosure.
You can also help to protect the privacy of your personal information by ensuring that you log out of the website when you have completed your transaction. If you become aware of any security breach, please contact Hands First head office as soon as possible.
We will take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose for which the information may be used or disclosed.
Hands First is not responsible for the privacy or security of third party websites that you access via links on the Hands First website.Access to personal information
You are able to access your personal information that we hold, with some exceptions as allowed by law. To obtain a copy of your personal information, write to Hands First requesting the information and we will provide it to you.Complaints
If you have a complaint about how Hands First has collected, stored or used your personal information, please contact Hands First. We will endeavour to address your complaint and take any steps necessary to resolve the matter within 7 business days. If your complaint is unable to be resolved within 7 business days, Hands First will advise you in writing including letting you know when we expect to provide our response.Contact us
Please address correspondence to:
Hands First
PO Box 1080
Strathalbyn SA 5255

Hands First Online Store – Terms & Conditions

Customer information
You must complete required customer information before placing an online order with Hands First. You warrant that all information and data provided by you in the customer information fields is accurate, complete and up to date. You must promptly inform Hands First if there is a change to this information or data.Security
Credit card information provided by you is only used for the purpose of processing your order. We do not retain credit card information for security reasons hence you must provide your credit card information each time an order is placed.
All purchases are made via PayPal or by the Commonwealth Bank CommWeb service which keeps your card data secure with 128-bit encryption, CVV2 checking and 3D Secure, so you can shop with confidence.Price of goods and payment
All prices quoted are in Australian dollars (AUD) and include GST.
Hands First provides payment via credit card online. Unless otherwise agreed, in order to receive the goods you have ordered, payment must be received by Hands First by this method.
Upon your order being placed, Hands First will provide you with a tax invoice specifying the total price for the goods, including the delivery fee.Delivery, postage and handling – Australia onlyOrder confirmation:
Placing an order through Hands First’s shopping cart is confirmed by selecting goods and pressing the “Confirm Order” button. Orders are deemed to be received by Hands First at the time of successful transmission of the order. Payment is processed at the time the order is confirmed.Delivery:
Hands First will only deliver to locations within Australia.Postage and handling charges (inclusive of GST):
Where indicated, postage and handling are included. Otherwise the postage and handling are based on weight and postcode.Risk and title in the goods
Once paid for, risk and title in the goods passes to you upon delivery or upon collection by you.Product availability
All products are subject to availability and may be withdrawn at any time.Refund policy
If you are not satisfied with our products or service and wish to make a claim for a replacement product, refund or credit because:
1. you believe that an item which was ordered by you has not been provided; or
2. you are not satisfied with the quality of the goods you have received,
Please click here to contact Hands First. Hands First will assess your claim once it is received. Hands First reserves the right to inspect the goods before making an assessment for claim. All requests for returns or refunds must be lodged within seven days of receipt of goods or 14 days from date of placing your order.Applicable law
The laws of South Australia govern this agreement.Contact us
If you have any questions or wish to provide any feedback please do not hesitate to contact us by clicking here. Our trading address is 119 Lines Road, Willyaroo SA 5255.