Shipping & Returns

Shipping & Delivery

We ship all orders to the US only via UPS. All orders are shipped within 24 hours (excluding weekends and holidays) to the shipping address provided at checkout, except for PO boxes. Upon order completion, you will receive a notification email with details on tracking.Orders placed on weekdays before 12 pm are usually processed the same day. Orders placed after 12 PM EST Monday through Thursday will be processed the next business day. Orders placed after 12 PM EST on Friday will be processed the following business day Monday. Orders are not processed on Saturday, Sunday or Holidays. Estimated delivery times are to be used as a guide only and can vary depending on the region you are in. Note that delivery times commence from the date of dispatch. Unfortunately, we cannot be responsible for any delays caused by destination customs clearance processes, local duties and taxes, and items that are lost in transit.

FAQ

The main objective of Majoricausa.com is to provide our customers with access to the latest from Majorica and facilitate the purchase of our products, which our customers then receive comfortably at home.

View the products that interest you. On the product page, you can zoom in on details that interest you in the product photo by dragging your mouse over them.

Once you’ve selected the product you would like to purchase, click the “Buy” button.

Clicking the “Buy” button will redirect you to the “Shopping Basket” page, where you will be able to view the details of your product and its price. At that point, you will be able to:

Change the number of pieces you would like to purchase.

Delete a product from your shopping basket.

Complete the purchase through the payment process.

Continue to browse the shop to add more products to your shopping basket.

Should you have a discount code, enter it in the box identified for that purpose. Once you have entered the code, click the “Apply” button and the discount will be applied.

If you would like to complete the purchase, click the “Check Out” button.Depending on your shipping address, you will be presented with one or more shipping options. Choose the one that best suits you. The shopping basket, present on the left side of the screen, will be updated with the price of your choice.

If you are a registered user, enter your username and password. Your personal details will appear on the screen. Make sure they are correct.

If you are a new customer: enter all of the personal data required for the placement and shipment of your order. At this point, you can choose between registering on the website by creating a personal account or making a purchase as a guest. Once registration is complete, you will receive registration confirmation by e-mail.

Select the payment method that is most convenient for you.

Finalise your order.

If you choose to pay with a credit card, note that some banks request a final check before authorizing payment from your card. In this case, a secure web screen belonging to your bank will appear asking you to enter your security codes. Enter them and click “Process”. Should you not have the codes, please contact your bank.

Once the purchase has been completed, you will receive a confirmation e-mail with all of the details of your order.

Should you have any questions during the purchase process, please contact our Customer Service Department.

Tel.: 212-695-1756E-mail: info@majoricausa.com

2. How do I return a Majorica product?

As a customer, you have the right to return all or some of the items purchased through the online store within a maximum of 30 calendar days from the date of delivery to the address you provided. To make a return, please email info@majoricausa.com with your order number and the product/s you wish to return.

As part of exercising the right to return goods, it is imperative that the items are in perfect condition and returned in their original packaging together with the invoice. Before returning the package, the customer must ensure that the product is duly protected and sealed to avoid any damages during shipping.

In a case of a defective product, Majorica will take responsibility for replacing the product at no charge. If, for availability reasons, the replacement of the product not be possible, a full refund of the purchase will be credited. The refund of the purchase amount, where appropriate, will be carried out using the same payment method with which the item was purchased, after deducting the shipping and return costs which shall be borne by the customer.

3. Shipping

3.1 When will I receive my order?

All of our orders are delivered by UPS or by group companies. For reasons related to logistics, we cannot deliver outside the country where the order was placed.

Orders will ship out within 2 Business days, within completion of the order.

Exceptions:

Orders placed on bank holidays and on weekdays after 12 pm will be processed on the next business day.

Deliveries cannot be made to PO boxes

4. Payment

4.1 Which methods of payment can I use to make my purchase?

We accept the following payment methods: Visa, Visa Electron, MasterCard and PayPal.

4.2 Why has my card been rejected?

There are several reasons why your card may be rejected:

The card may have expired. Check your card’s expiration date.

You may have reached your card’s limit. Check with your bank that the card has not exceeded the available amount for making purchases.

Some of the data entered may be incorrect. Verify that you have correctly filled in all required fields.

4.3 Is it safe to use my credit card on this website?

Yes, as data is transmitted in encrypted SSL format. For payment with Visa or MasterCard, only Verified by Visa and MasterCard SecureCode transactions are accepted. After verifying that the card adheres to the Verified by Visa and MasterCard SecureCode system, the system will contact the issuing bank in order for the buyer to authorise the purchase. Once the bank has confirmed authenticity, the card will be charged. Otherwise, the order will be cancelled.