May I ask were you able to view the flix messages that was sent to you? Also, when did you receive the flix message indicator on your phone? A community member provided some great steps on how to view the flix online. Thanks SuzyQ! If you still need assistance with locating your flix message online then feel free to send me a direct message with your full name, mobile number, and a brief description of the issue and I can walk you through the process.

Hello! Sorry that you were not able to find the picture/video! Can you try and navigate to www.verizonwireless.com/picture? Once you get the site, log in with your My Verizon username and password. Let us know if that help!