Key Deliverable Responsible for team handling for 10 -20 agent and revenue of 10 12 lacs monthly.Responsible for controlled Attrition.To ensure team members are productive and able to convert daily leads to numbers/revenue.Handling team issues, managing data, daily team review & feedback sharing.Responsible for expanding month on month branch revenue target by meeting self target.

Monitoring and managing a team of Telesales executives and driving productivityControlling attritionSegregating and assigning leads across the executivesEnsuring that the executives meet the hourly/daily/monthly targets and sending reports to the manager on the targets achievedPeriodically reviewing the performance of the team, constantly motivating executives driving them towards incentivesExcellent verbal communication, telephone etiquette, fluency in English and the regional language, selling and telemarketing skills, persuasive skills, listening skillsGood Leadership / Supervisory SkillsService orientationGood Computer & Internet knowledge