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We have added a new payment option at Lily and Roux. We know how hard it can be shopping for little ones they can be so fussy now and what you may like they may not. Also sizing can verve so much depending on the brand and the style.

So we have added a new pay after delivery option allowing you to put your payment off for 30 days.

FAQ

How is my statement sent?If you chose to pay after delivery, we will send you an email with instructions on how to make the payment and a link to the payment page. Simply enter your statement number into the payment page and follow the instructions. If you do not have your statement number to hand, you can contact our Customer Service here.

How does Klarna Pay After Delivery work?After Lily and Roux has acknowledged your order, you will receive an email with payment instructions, telling you when and how you will need to pay.

What do I need to provide when I make a purchase?If you want to make a purchase with Klarna you need to provide your mobile phone number and your e- mail address. The mobile number is required in case we need to reach you. All statements will be send to your email address. It's very important, that you give us the correct details, as otherwise you will not receive the payment information and so be liable for delayed payment fees.

What are my payment options with Klarna?You can pay with debit or credit card (Visa/Mastercard) immediately in the checkout or take advantage of our Pay After Delivery payment option, where you can pay for the goods once you have received them via debit card or bank transfer.

How does the payment page work?If you have received your goods and want to pay your statement, go to our payment page here and sign in with the statement number (provided in the email) and the email address you entered upon ordering. If you do not have your statement number to hand, you can contact our Customer Service here.

I haven't received an email with my statement/payment information.Please contact our Customer Service here. They will be able to provide you with the payment details.

Can I postpone my due date?You can contact our Customer Service to see if it is possible to postpone the due date on your payment. You can contact our Customer Service here.

May I deliver to an address other than my billing address?Yes. When selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address.

Have you received my payment?After we have received your payment, we will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, please get in contact with our Customer Service with a proof of payment.You can contact our Customer Service here.

What should I do if I want to cancel my order?If you would like to return goods or cancel your order, we ask you to contact Lily and Roux where you made your purchase. You should also contact our Customer Service who will make any necessary adjustments to the statement and provide further help if needed.

I have cancelled my order. How long will it take until I receive my refund?As soon as Lily and Roux have registered your cancellation or your return, the repayment will be processed within next 14 days.

What happens to my invoice, when I've returned the goods?Once Lily and Roux have received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you if you've made a partial return. With a full return, your statement will be closed.

I've received an invoice, but I've not yet received my goods.You should of course not pay your statement until you've received your goods. In this case, we would ask that you contact Lily and Roux and get an update on your order. You should also contact our Customer Service so that we can postpone the due date on your payment.

How will I be refunded?If you have paid for your order with card, the refund will be made back to the same card.

At Lily and Roux we like to make purchasing as easy and affordable as possible. With a number of payment options you will be sure to find the right one for you.

We accept most major visa, debit and credit card payments through a secure payment gateway. Payments can also be made via PayPal Express with a one click checkout.

Payment Plan Options:

If you do not need your items straight away, why not put them on an affordable payment plan.

Weekly Payments:

We have a new weekly payment plan option available with Partial.ly. This new weekly payment plan is great. You will be able choose deposit of between 20-50%, how many months with the maximum of 3 months and how many week apart you would like you payments debited from you card. For example if you get paid every two week and would like plan over 2 months, then your payments will be debited from your card every two week for 2 months for 2 months. Please note there is a fee of 5% of your order to cover the process of payments, this will be clearly shown on the right hand side of the checkout page. This new weekly payment plan allows weekly payment to be made with out you having to remember to make payment. Your card will be automatically charge everytime a payment is due so you never miss or forget a payment. If for any reason a payment doesn’t go through then the payment will be taken again 48 hours after. You will get login detail for Partial.ly so you can track your payments and make extra payments at any point. All you need to do is click on the partial.ly button on the cart payment at checkout. Please note minimum order value £100.

Once final payment has been made your items will be shipped and sent tracked and insured delivery with the Royal Mail. If you are needing an item before the end of your plan and have paid off the value of the item, we can send out but extra postage will need to be paid.

We offer payment plan on all item, even sale item. There is minimum order value £100, you can put items of any value on to a plan as long as your order is over £100. Once a plan has been confirmed and started, items can no longer be swapped or changed and will not change in price. If the price changes after plan is taken out this will not effect a plan already running.

Please note that if there is any problem once your item(s) have arrived with size or you are no longer wanting then we can only offer an exchange or credit on returning the item(s) on full priced item(s) only. Sale item on your plan are none exchangeable and cannot be returned.

If at any time there is a problem with payments or your plans please do email us and we will be happy to help. sales@lilyandroux.co.uk

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