HP Spectre x360 Fan Noise

‎09-02-201810:24 AM

Product: HP Spectre x360

Operating System: Microsoft Windows 10 (64-bit)

Hello,

I purchased a brand new HP Spectre x360. All along the fan was silent and could not be heard. I installed Google Drive onto my machine, and the fan started to make a very loud sound. I tried to restart the machine in hopes that the sound would go away, however, the computer was just stuck on the restart screen for approximately 30 minutes. I then held the power button and forced a shut down. The computer then started up again. However, the fan buzzing can still be heard albeit not as loud as it was before I restarted the machine. The fan does get louder and eventually goes back to normal.

I can now here the fan buzzing which was not happening on the first few days that I was using the laptop. Is this normal, bearing in mind the only thing installed on my laptop is Microsoft Onedrive.

HP Spectre x360 Fan Noise

It looks like you were interacting with @KrazyToad, but he is out for the day & I'll be glad to help you out.

I'm Raj1788 & I'm at your service.

Use the following steps to open the System Tests menu when Windows won't start.

Hold the power button for at least five seconds to turn off the computer.

Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

On the main menu, click System Tests.

Figure : Selecting the System Tests from the main menu

The System Tests menu displays.

Run the Extensive Test

The Extensive Test checks your system to make sure that the main components are functioning properly. It provides a more comprehensive test than the Quick Test. These tests run consecutively through the listed components, and can take 2 or more hours to complete.

The following tests are performed:

Battery check

Processor check

System board check

Hard drive SMART check

Hard drive short DST check

Hard drive optimized DST check

Hard drive long DST check

Memory extensive check

Video memory check

You cannot use your computer during the test. The Extensive Test takes 2 or more hours to complete, depending on the system configuration. You can cancel at any time by pressing the Escape key (Esc).

Use the following steps to run the Extensive Test.

From the main menu, click System Tests, then click Extensive Test.

Figure : Selecting the Extensive Test

Click Run once, or Loop until error.

While the test is running, the time remaining and test result for each component are shown on the screen. The test can take 2 or more hours to complete.

Figure : Running the Extensive Test

If a component fails a test, write down the failure ID (24-digit code) so you have it available when you contact HP Customer Support. The information is also available in Test Logs on the main menu.

HP Spectre x360 Fan Noise

You mentioned that the issue started after you installed Google Drive.

You can attempt a System Restore to an earlier time before the issue started

- Select the Start button, type control panel and then choose it from the list of results.
- Search Control Panel for Recovery.
- Select Recovery > Open System Restore > Next.
- Choose the restore point prior to the start of the issue and then select Next > Finish.

If the issue persists, please follow the instruction suggested by @Raj1788 for Service Options