I have no access to my account, but I have a playercard

If you have no access to your account, but you have a Playercard it is very easy to get your account back. You have to make a support ticket (category: "playercard"), which can be done without be logged in.

- your accountID
- your old email address
- your new email address
- your verification key from your Playercard letter
- your card number
- If you have lost your card number and your verification key you have also to your Support Ticket verify with your ID

to clarify your identity without any doubts, we have no other choice but to check your personal data.

Please send us a copy of your passport/ID at one of the following adresses:

All data is kept in confidence and will only be looked at by Turtle Entertainment employees Besides no data is made accessible to third parties.
It is looked at the following data:
First name and surname, age, photo and your address.
We recommend to censor the following data:
Height, eye color, passport number, etc.

This ticket will not process until your passport was checked. Should you have any questions about data privacy or your passport copy, please do not hesitate to contact the employees of Turtle Entertainment via the e-mail address named above.

We hope that you will soon be able to join our daily esport business actively again.

- a short reason why you have no access to your account

Only member of Turtle Entertainment can handle such tickets and therefore the handling time is up to 7 days.

IMPORTANT: If there are any signs that a third person used your account partly, you should change all your login details. This is the password (and the security question of your free email) of your email address and of course all passwords which can be combined with games or other websites. To scan your computer for a virus or spyware would not be amiss. But very important is, don't use the same login details as before.