Century Link Complaint

Customer Service / No Follow-up - century Link Internet

In my life I have never experiened such terrible ustomer service, On Friday, 6/19 Century Link was to send a technician to connect internet services on the outside of my house. I had also scheduled a tech to come on Saturday, 6/20 to make sure that I had installed everything correctly.

I came home Friday evening and found a CenturyLink modem sitting at my doorstep. The technician on saturday was supposed to arrive between 8 and Noon. I waited, and waited and waited and no-one showed up.

On Monday I was told that the technician was unable to complete his task because someone had covered up the ethernet box with siding. I said really.. that is the excuse you are going to use. First, this house was built in 1956. Do you think they had ethernet in 1956... don't think so. I told the customer service rep that their excuse was laughable and the fact that no-one had the courtesy to call me on Friday and let me know they were having problems and/or to let me know that no-one would be there on Saturday was laughable.

I told him that I would leave their stupid modem in front of the door and their technician could come and pick it up. He said we don't send technicians to pick them up, I said, well maybe you should pick it up then because I am not going to waste my time returning a modem to a store or sending it in the mail when they couldn't even complete their job.