Unplanned disruption

If you have been delayed you may be entitled to compensation. Keep your ticket and make a note of your journey, as both will be required to support a claim.

Planned disruption (due to engineering works)

Network Rail needs to restrict access to the rail network to carry out many of its maintenance and renewals activities. This work is usually carried out at weekends, or during the early hours of the morning on weekdays, so disruption is kept to a minimum. In most cases the work is planned weeks in advance, and notices are displayed in stations giving passengers advance notification of the disruption.

If you are planning a journey, particularly at weekends, journey planners will identify where engineering work affects your service. You can check for future engineering work on the National Rail Enquiries website.

Complaints

If you have a complaint regarding service disruption you should first contact the relevant train operating company directly to allow them to address your concerns.

If you have made a complaint to a train operator, and are dissatisfied with the response you receive, you can contact either Transport Focus or London TravelWatch for help.