Retailers should accept the “omni-channel” challenge laid down by consumers researching and buying across mobile devices, computers and physical stores within the same shopping journey, explains David Wild, CEO of Domino's Pizza Group and member of the LCP Consulting Advisory Board

The loss of key employees has an impact on any organisation, but the consequences can be particularly acute for small and mid-sized businesses. Apart from the costs of replacement, the disruption involved can also have a disproportionate operational impact. Fortunately, as Mark Hussain, Global Head of Commercial Insurance & Investments at HSBC explains, there are various incentives and benefits that can be used to maximise employee retention