American Airlines is taking swift action after a video surfaced of a fight on board one of their planes out of SFO. (KGO-TV)

KGO

by ABC7News.com staff

Friday, April 21, 2017

SAN FRANCISCO (KGO) --

American Airlines is taking swift action after a video surfaced of a fight on board one of their planes out of SFO. Passengers came to a mother's defense after they say a flight attendant violently grabbed her stroller -- hitting her and just missing one of her children.

American Airlines is taking swift action after a video surfaced of a fight on board one of their planes out of SFO.

American Airlines released this statement to ABC7News:We have seen the video and have already started an investigation to obtain the facts. What we see on this video does not reflect our values or how we care for our customers. We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident. We are making sure all of her family's needs are being met while she is in our care. After electing to take another flight, we are taking special care of her and her family and upgrading them to first class for the remainder of their international trip.

The actions of our team member captured here do not appear to reflect patience or empathy, two values necessary for customer care. In short, we are disappointed by these actions. The American team member has been removed from duty while we immediately investigate this incident.