At Highland Bikes we’re all about the cyclist. Maybe you’re a seasoned road racer or weather beaten Bikepacker or getting your first bike since you were a kid. To us, it doesn’t matter, we’re here for you.

Whether you’re shopping In Store, Online or using our Click and Collect service you can rest assured only the best products make it into our store and that our highly knowledgeable team are on hand to offer you honest, dependable advice and the help you need to make the right choice.

Our Online Shop is fully encrypted to provide you a secure and safe shopping experience. Our ‘Ride It Away’ Finance options offer flexible payment options on selected purchases and we also accept voucher from most of the leading Cycle to Work providers.

Finance Information

Consumer credit service provided by Pay4Later in association with Moneyway. Pay4Later is licensed by The Office of Fair Trading (Consumer Credit Licence: 0616240). For more information please refer to our frequently asked questions or visit http://www.pay4later.com/.

Moneyway is a Trading name of Secure Trust Bank PLC. Secure Trust Bank is authorised and regulated by the Financial Services Authority, licensed by the Office of Fair Trading and a member of the Finance and Leasing Association. For more information please visit http://www.securetrustbank.com/.

Orders may require a signature to acknowledge receipt upon delivery. The signature of the person accepting delivery at the delivery address will be proof that safe delivery of the order has been received. If no person is available to accept delivery, then the parcel will be left at your local depot. Our couriers will place a card through your door to let you know that they have been, and which course of action they have taken. You should be able to either collect it personally from your local depot or re-arrange the delivery.

Can I have my purchases sent to my place of work, or another address?

Yes. You can select an alternative shipping address however your card must pass our 3D Secure Checkout (also know as Visa Verified) in order to qualify otherwise, goods will be shipped to the card holders address.

Will I receive confirmation?

Upon placing your order you will receive a confirmation email that your order has been received. The confirmation email will also provide you with a link which will allow you to track the status of your order.

For Home Delivery orders, you will receive an email when your order has been dispatched. Larger items will also receive a Tracking Number which will allow you to track the delivery to your door.

For Click and Collect orders, you will receive an email to let you know when your purchases are ready for collection.

We obviously want you to be 100% happy with your online purchase but if for some reason you are not then Highland Bikes offers a 28 day no quibble returns policy.

If your order has not yet been dispatched then we should be able to cancel it immediately and process your refund. If however you order has been dispatched then you have 14 days from the day the goods were received to inform us of you intention to cancel. You then have a further 14 days to return the goods to Highland Bikes Ltd, Returns Dept, 29-31 Shore Street, Inverness, IV1 1NG. Returns received out with the 14 day period will not be accepted and will be shipped back to you at your cost.

If you are posting back your goods then you are required to complete a returns form. You will also need to contact us for a returns number. Any items sent back to us without the correct returns information will not be accepted.

Any items returned must be in unused condition in the original packaging. Any signs of over handling will result in a charge and/or reduction in the amount refunded.

Refunds will include the standard outbound shipping charge except where customers have selected an upgraded delivery such as 'Saturday Delivery'. Items must be returned at your own cost and we recommend that you use an insured service as the goods will remain yours until the item is refunded. We understand the return of larger items such as bicycles can be difficult to arrange so we can collect on your behalf. Prices for collection start at £40.

Our Click & Collect service offers all the benefits of shopping online combined with specialist personal retail experience in one of our stores. Simply order your items, select Click & Collect and pick up your item at a time that's convenient for you. Best of all the service is completely FREE!

1. Add your items to your basket

Use our website to browse our catalogue of products with stock availability. When you find the item you want simply add it to your basket like you usually would.

Choose a store of your liking, click continue and complete the rest of our standard checkout steps and you’re ready to collect your item in store.

Frequently Asked Questions

When can I collect my order?

For items in stock at the chosen collection store, we will normally have your item ready to collect within 1-2 working days.

For items which are at the warehouse your order will be ready to collect in the time indicated on the website; or if at another store approximately 3 working days – please call in advance if you are making a long journey, just in case!

If you order a bike we will contact you and arrange a collection appointment. All bikes go through a PDI (Pre Delivery Inspection) delivered by one of our accredited mechanics, this means that getting your bike ready for collection may take a little longer.

How will I know when my order is ready?

For every order we will send you an e-mail to let you know when your order is ready to collect. If you’ve ordered a bike we will contact you once you have placed your order to arrange a collection time.

What do I need to collect my order?

Please bring with you your confirmation e-mail, a photo proof of ID (i.e. passport, driving licence), and proof of address.

We will hold your order in store for 10 days, if you have any problems with getting to the store to collect your order please feel free to contact the collection store and we will happily extend this time where possible.

Can Someone Else Collect My Order?

Please contact the store you have chosen to collect from in advance and we will do our best to accommodate any changes relating to collection.

How do I cancel/change my order?

If you wish to cancel your order or make any changes please contact the store directly, contact information can be found here. Please note, full refunds will be made via the original transaction made with our online team.

How do I return my order?

Our normal returns policy applies to all Click & Collect orders, for more information see our returns policy. You can also return directly to the store.

Browse Similar Products

We are able to provide Finance Online as well as in store but, being honest, you'd find the whole application process far more satisfying if you fired up your laptop (or desktop PC) and enjoyed the full-and-far-less-fiddly experience.

3. Review your personalised finance estimation

Consumer credit services are only available to over 18s and subject to status.

Credit is provided by V12 Retail Finance Ltd, a trading name of Secure Trust Bank Plc. which is registered in England and Wales: 541132. Registered Office: One Arleston Way, Solihull, B90 4LH. Secure Trust Bank Plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority with registration number 204550. For more information please visit www.v12retailfinance.com

If you are intending to use finance as your payment option, please note we will only ship your order to your billing address, and not to an alternative delivery address.

This is for estimation purposes only. Actual Finance Application is Completed During Checkout.

£83.54

Pre-Order

With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.

You Pre-Order is prioritised (at no additional charge); meaning that, as soon as the product arrives with us, we can wrap it straight back up and get it sent out to you - it often never even hits the stock room shelves!

Pre-Launch

With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.

So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.

Estimated Delivery Dates

Estimated Delivery Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.

The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery Dates provided on product pages.

Transition Sentinel Carbon NX 2019 Mountain Bike Gunmetal Grey

http://www.highlandbikes.com/images/sentinelcarbonnxfullblack.jpg

Suspension duties are handled by Rockshox suspension that was meticulously tested and tuned to perform like higher priced options.

A complete NX Eagle gets you the same massive gear range you see on GX and XO1 Eagle to get you up and down with little effort.

Finally, Transition give you a KS Lev Integra dropper post and Maxxis Minion Dual tires so no need to upgrade anything out of the box.