Rental: £100.00 per month

Installation

Transfer From Other Supplier - Free

Transfers are done on a like for like basis, features can be added/changed on request once line has transferred. Transfers will normally take 10 working days.

New Line Installation : £1,000.00

£920.00 per bearer + £10.00 per channel.

New DDI Planning Charge : £0.00

£90.00 per request to add DDI's to an installation.

New DDI Connection Charge : £0.00

£1.00 per DDI - DDIs sold in blocks of 10

Installation: £1,000.00

On rare occasions Excess Construction Charges charges may apply, if this is the case we will advise you as soon as we are notified by Openreach and allow you to proceed or cancel the order without any charge.

Care Levels

Prompt Care (Included)

Openreach's initial response will usually be by end of next working day and they will aim to clear any fault by end of next working day + 1, Monday to Friday, excluding Public Holidays and Bank Holidays. Example: Fault reported at any time between 00.01 – 23.59.59 on Tuesday would have a commitment time of 23.59.59 on Thursday

Enhanced Care

Openreach will aim to clear by end of same day if reported by 12.59, if reported after 13.00 they will aim to clear by 12.59 the next day.

Critical Care

Openreach will aim to achieve a 6hr fix round the clock, 365 days a year.

Call Prices

UK

Landlines (01,02,03) - 1p Per Minute

Calls to 01,02,03 numbers are included with all our 'Unlimited Anytime' call packages.

Band F - 100p Per Minute

Other - Including Satellite Phones

Any destination not listed above will cost in excess of £1.00 Per Minute. Calls to satellite phones vary according to the operator of the service but will be in excess of £2.00 Per Minute, we will pass on our wholesale cost plus your call setup fee. Please contact us for prices of particular locations.

International Mobile

Calls to countries in band B are included with our 'Unlimited Anytime Plus' call package (subject to fair usage).

Other - Including Satellite Phones

Any destination not listed above will cost in excess of £1.00 Per Minute. Calls to satellite phones vary according to the operator of the service but will be in excess of £2.00 Per Minute, we will pass on our wholesale cost plus your call setup fee. Please contact us for prices of particular locations.

Special Services

08*/09*/118 Special Services Access Charge - 8p Per Minute

In addition to the access charge levied by IDNet you will be charged the service charge which has been set by the service supplier and which they must specify in any advertising. More Details

5 hours of calls per line/channel to numbers starting 084 or 087 are included within all our 'Unlimited Anytime' call packages.

Companies that you already have a contractual arrangement with are legally obliged to provide you with a standard rate (01,02,03) or freephone (0500,0800,0808) number to call.

Fair Usage Policy and other conditions apply please see the 'small print'.

Small Print

Call packages are on 1 month contract and can be altered as required.

Call package must be taken on ALL channels which are part of the ISDN installation.

Fair usage policy: no bulk calling (telesales), no automated dialers (i.e. anything that automatically makes a phone call or isdn/dialup data connection).Inclusive Mobile & International Calls limited to a total of 15 hours per channel per month after which normal call charges will apply. SMS messages limited to 100 per month after which number SMS charges will apply.

Calls over 1 hour will have the duration over 1 hour charged at the standard call rate for your tariff.