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Storm Information

Weather storms more easily by preparing ahead of time

We're ready for the worst weather and we want you to be ready, too. Here are tips for staying safe.

Stay away from wires on the ground

Always stay away from downed power lines. Even lines that appear dead can be deadly. Refrain from removing tree debris as downed power lines may be entangled in them. Please call 800.696.1000 to report downed power lines or other hazardous situations.

Report your outage

If you are experiencing an outage, call our hotline to report your service interruption: 800.696.1000.

Flooded Basements

Please stay clear of flooded basements because energized wiring or outlets below the water line may pose a hazard. Contact us at 800.696.1000 to turn off your electricity.

Life-Sustaining Equipment

If you use life-sustaining equipment that operates on electricity please contact us at 800.750.4000. We will enroll you in one of our critical customer programs and provide you with specific advice on how to prepare for power interruptions. In the event of severe weather, you will receive an automated call to remind you to have everything you need to weather the storm.

Additional tips for staying safe

Keep flashlights, a battery-powered radio and fresh batteries handy.

Have at least one telephone that is not dependent on electricity. (Cordless phones won't work during a power interruption.)

If you have a cell phone, make sure the battery is fully charged. Make sure you also have a car charger for your cell phone.

Keep a supply of non-perishable food and bottled water on hand.

Get the most current outage information and power restoration updates on our mobile friendly Outage website.

Turn off major appliances (electric water heaters, refrigerators and freezers) and sensitive electronic equipment (TVs, VCRs, DVD players, computers, stereos) to prevent possible damage when power is restored. Leave one light switch on so you'll know when power has been restored.

If you use an emergency generator, please follow the manufacturer's instructions carefully, and review our generator safety tips.

Please don't use a natural gas or propane range, stove or oven to heat your home.

Never use a grill or stove intended for use outdoors in your home.

Keep your refrigerator and freezer closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

Who do I contact if I need to dig on my property?

How can I stay safe around electricity?

There are several electrical safety myths that you should be aware of. Please visit our website Safety Myths to view some of the common misconceptions such as “Tires are electrical insulators.” They are actually conductors, not insulators.