German automakers driving transport management

For Rory Anne Hepner, general manager of vehicle logistics and distribution at Mercedes-Benz, making sure both truckers and ocean carriers are performing at the highest level of service is the utmost importance. Hepner has started sharing key performance indicators (KPIs) with Mercedes’ truckers and plans to soon start sharing measurement data with ocean carriers, once she has a strong enough sample size for that input to be useful. “When you’re bringing transparency, which is what we’re trying very hard to do with all of our partners, it makes us able to get better at what we do,” she said. A significant aspect of this strengthening relationship with carriers has helped Mercedes plan more in ad...