Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

MikeAqua: We just switched from 150GB to unlimited broadband. We are with Telecom.

Since then I've noticed a significant drop in internet speed, across a number of device/websites/services.

Is it possible that unlimited plans are slower?

Hi MikeAqua - as per above, a categoric no to throttling/shaping/management of traffic.

To be prudent, when we (re-)released unlimited, we put an advisory that we reserved the right to manage traffic. The intention was to use it as a last resort if huge downloads began to affect time-sensitive traffic, but the reality is it was always extremely unlikely that we would have to, because we're a long way from the bad old days and we've been spend massive amounts on our network to increase capacity and performance.

We announced last year that we were dropping the policy and the clause from the conditions, essentially that went into effect immediately because we weren't doing it anyway. The policy was removed from the website a couple of days ago in a suite of other changes.

But that doesn't explain why you're experiencing poor speeds, and it'd be good to get to the bottom of that. If you're able to contact us in one of the links below that would be great. We're still getting our processes sorted out for Geekzone so that'd be the quickest and easiest way to get it looked into!

Cheers! ^Sam

We are Spark. We're about delivering what our customers want: Mobility, data, music, internet TV, cloud services, and much more.

may choose to adopt a policy, meaning they dont currently have a policy to implement traffic management, which would mean before they could implement it they would have to change their t&c's to add the policy back in

there is no conspiracy here

ive made a similar move to you, from 500gb to unlimited and have noticed 0 difference

I didn't imply or state that there was conspiracy. Implementation of a publically disclosed condition, wouldn't be a very good conspiracy though would it? Conspiracies are supposed to be secret. Only those involved in the conspiracy or wearing a tinfoil hat are supposed to know about it.

Jase2985: may choose to adopt a policy, meaning they dont currently have a policy to implement traffic management, which would mean before they could implement it they would have to change their t&c's to add the policy back in

there is no conspiracy here

ive made a similar move to you, from 500gb to unlimited and have noticed 0 difference