Mail Services

Debt collection calls certainly get most of the attention, but the traditional collection letter is still an integral part of the ARM process. Millions upon millions are mailed each year, some required by law. Mail services – or letter shops – help collection agencies manage, produce, and send collection – or dunning – letters. Many have automated data exchanges that integrate with collection software.

Capping off this year’s successful “A Transformational Approach to Receivables” webinar series, RevSpring’s final Webinar for 2014 gathers six experts to share their thoughts and 2015 predictions on what is working in the accounts receivables space.

FocusOne, a division of Hatteras, Inc., is pleased to announce the appointment of Brett Menzie as a new Sales Executive, bringing his excellent work ethics along with an abundance of industry experience.

In an effort to support educational charities in the Detroit area, RevSpring team members recently participated in the Color Run supporting Dollars for Scholars as well as the non-profit organization, Life Remodeled, which transformed a Detroit Public School.

RevSpring is pleased to announce the addition of Craig Morgan as its vice president of operations. Morgan is responsible for all paper-based communications in RevSpring’s Michigan, Pennsylvania, Arizona and Ohio facilities.

A federal class action lawsuit in Seattle alleges that a collection agency used the King County prosecutor’s seals on debt collection letters to consumers, while failing to disclose that the letter was from a collection agency and not a law enforcement office. The plaintiffs say they received seemingly official letters from Missouri-based collection agency Bounceback which included threats of jail time if consumers didn’t pay the amount of the debt and more than $180 in fees. Bounceback was able to use the county prosecutor’s seal on these collection letters because it participates in a “check enforcement program,” where county prosecutors rent out the prosecutor’s seal and letterhead in exchange for a cut of the collection fees.

In an era when most people cannot live without their mobile devices, the accounts receivable landscape is undergoing a massive transformation due to the CFPB, the rise in smartphone use and evolving consumer communication preferences.