Technical Support Services

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Technical Support Services

Welcome to NuoDB Technical Support

The NuoDB Technical Support team is committed to providing you with all of the assistance that you need to be successful with NuoDB. From simple “how to” questions to deeply technical inquiries, our support engineers are ready when you need us. We are ready and able to assist you in every aspect of your journey through installation development, testing and deployment of your NuoDB solution.

Support Packages

We are proud to offer three levels of support for our customers: Community, Professional and Enterprise. No matter what your needs, we have a support option for you. Need more support? Just reach out and we can help you update your package.

Community

Professional

Enterprise

Access to Extensive Knowledge Base

Yes

Yes

Yes

9AM-6PM Support

Yes

Yes

24x7 Access to NuoDB Support Portal

Yes

Yes

24x7 Support Response to Production Blocking Issues

Yes

How to Use Support

We offer several different channels for our customers to obtain support: