You can perform the following actions on a change request based on your
role.

Option

Description

Approve or reject a change request

Open the approval record and click Approve to
approve the change request or Reject to reject
it.

The change request changes to the
Scheduled state if it is approved or to
New state if it is rejected.

Implement a change request

Click Implement to put the change request
into action.

The change request state changes to
Implement. The workflow creates two
change tasks: Implement and
Post-implementation testing. Review the
change tasks and assign them to a user or group, as
appropriate.

Review a change request

Click Review after reviewing the details on
the change request.

The change request is moved to the
Review state. All open change tasks are
set to Canceled.

Close a change request

Click Close after entering the
Close code and Close
notes in the Closure Information
section.

The change request is closed.

Cancel a change request

From the context menu, click Cancel Change.
Provide a reason for canceling the change and click
Save.

The change request is canceled and
the reason for canceling the change is added to the Work
Notes field.

You can also add approval history to the change request activity log. Click
the activity filter icon and select Approval history from
the list. When there is a change in the approval process, such as an approval,
rejection, or comments, the activity log is updated.