Team Leader

in Glasgow

Based at our City Park Location

Webhelp now have great opportunities for Team Leaders to join us at our contact centre based at City Park, Glasgow. In this role, you will be working in partnership with one of our retail clients and be rewarded with a salary of up to £26,000 (depending on experience) plus benefits.

Webhelp Glasgow

Who Are We?

Webhelp is one of the UK’s fastest growing customer experience outsourcers and is leading the way in an ever-changing world of communications.

Our people make Webhelp. You will see it in every one of our offices, across more than 30 countries. Wherever you go in this company, we will offer you a unique experience – just like we do for our customers.

We’re looking to bring people on board who understand the importance of good conversation and who want to join a team that strive to provide the best customer experience in the country.

Glasgow Hope Street

Our site is located in an exceptional city centre location on Hope Street and benefits from Glasgow’s excellent shopping and restaurants as it is within close proximity to major transport hubs such as Glasgow Central and Queen Street railway stations as well as Buchanan Bus Terminus, providing an easy commute.

Glasgow City Park

Our site is located in an exceptional location close to the city centre on Alexandra Parade and benefits from Glasgow’s excellent shopping and restaurants as well as being within close proximity to major transport hubs such as Alexandra Parade and Bellgrove railway stations and is situated along one of Glasgow’s prime bus routes, providing an easy commute.

Team Leader

As Team Leader within our financial services team, you will use your skills and talent to enable your team to deliver exceptional customer service.

Through motivating and supporting your team and driving their performance, together you’ll achieve success.

What Will I Be Doing?

The Team Leader provides advice, coaching and support to a team of agents, contributing to the wider success of the overall function and driving the business forward. Operating within the Customer Service Risk and Control Framework you will effectively monitor and manage key risks, escalating issues and identifying trends.

What you’ll need to succeed?

Previous experience of working in a fast paced financial services environment is desirable along with a proven track record of delivering results achieved through strong leadership and team management.

Our Values

A Job with Benefits

We want to reward you for your talent and skills and offer a great benefits package including employee pension, group life cover, discounts & reward schemes at major high street stores, employee recognition programmes plus a generous holiday allowance of 30 days a year.

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