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You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes manually. If you turn on the Auto Answer option (the default setting), the device automatically answers incoming calls and receives faxes after the number of rings that are specified by the Rings to Answer setting. (The default Rings to Answer setting is five rings.)If you receive a legal-size fax and the device is not currently set to use legal-size paper, the device reduces the fax so that it fits on the paper that is loaded. If you have disabled the Automatic Reduction feature, the device prints the fax on two pages.NOTE: If you are copying a document when a fax arrives, the fax is stored in thedevice memory until the copying finishes. This can reduce the number of fax pages stored in memory.This section contains the following topics:• Receive a fax manually• Set up backup fax reception• Reprint received faxes from memory• Poll to receive a fax• Forward faxes to another number• Set the paper size for received faxes• Set automatic reduction for incoming faxes• Block junk fax numbers• Receive faxes to your computer (Fax to PC and Fax to Mac)Receive a fax manuallyWhen you are on the phone, the person you are speaking with can send you a fax while you are still connected. This is referred to as manual faxing. Use the instructions in this section to receive a manual fax.NOTE: You can pick up the handset to talk or listen for fax tones.You can receive faxes manually from a phone that is:• Directly connected to the device (on the 2-EXT port)• On the same phone line, but not directly connected to the deviceNOTE: The automatic document feeder must be empty to receive a fax. If there are documents in the ADF, then the device will not be able to receive incoming faxes.To receive a fax manually1. Make sure the device is turned on and you have paper loaded in the input tray.2. Remove any originals from the document feeder tray.NOTE: The automatic document feeder must be empty to receive a fax. If thereare documents in the document feeder, then receiving the fax will beunsuccessful.3. Do one of the following to answer a fax manually:• Set the Rings to Answer setting to a high number to allow you to answer theincoming call before the device answers.• Turn off the Auto Answer setting so that the device does not automaticallyanswer incoming calls.4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine.5. When you hear fax tones from a sending fax machine, do the following:a. Press START FAX Black or START FAX Color on the device control panel.b. When prompted, select Fax Receive.NOTE: Depending on your country/region, the device might receive the faxautomatically when you hear fax tones from the sending fax machine.6. After the device begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission.

I always setup my faxes with FAXONLY mode,I set the incomming ring to "on "and ring count to "7".
And check wat is your remote rx number-with that number you can dail it and it will go to fax automaticly.

This problem could be Phone line problem, or hardware failure or receiver's (the machine of the person whom you are sending the fax) machine problem and so on. First, let's check the line, if you have another Phone line, please dial from the number to your number, also, connect the currently connected line to a receiver and call a Land-line number, if the outgoing or incoming is ok, the proceed forward, otherwise, you telephone operator should
check the line.

Sometimes, sending fax to a particular number doesn't work, to make sure, try sending a fax to another number.

If the line which is connected to the machine is extended from another machine such as Receiver, Switch, etc... unplug them and connect the fax machine directly to the Line.

It's also important to adjust the compatibility mode, to do this, follow the steps below:

Press Menu.

Press the up or down arrow key to select Fax.

Press OK.

Press the up or down arrow key to select Miscellaneous.

Press OK.

Press the up or down arrow key to select Compatibility.

Press the left or right arrow key to select Basic (for VoIP).

Press OK.

Press Stop/Exit.

If you place the scanning document/file on the auto-sheet feeder, you can help it pulling inside the passage or you can use the glass (flatbed) instead. Sometimes, this small mistakes with the sheet-feeder creates this problem. You can also clean the rollers inside the ADF (auto document feeder) passage.

If all of the above measure don't help, I would suggest you to call brother and seek their help. The rest is with mechanical or we can say hardware or firmware related issue. (use this form to contact Brother)

It could be a compatibility issues between the two faxes. If the other fax is particularly old its communication speed could be too slow for your fax.

Also don't rule out the line on there end. Many times in my job I've had Telephone company's check the line remotely and say its ok but its not until they come out to site that they find an actual fault.

Do a manual reception. Put your fax reception mode from automatic to manual. When the fax rings in pick up the line with the hook or speaker phone button and then press the start button. This rules out a fair part of the line correction. If you can receive of course.

Rita Lee, I can't find my manual for this model but what I would suggest is turning off the "auto receive'" function. This is what I found online.
Depending on what (FX,AU,TM.TL) is displayed on the right hand side. Use the Ans.Mode/Contrast button to change that to TL is displayed.

The fax will not accept incoming faxes but you might also have a problem with the actual line being busy.