Wow, where do I begin. Was admitted at 6 pm on a Friday night, April 27, 2018 one hour before shift change. We did not see any staff for 2-1/2 hours. A female staff came in and told us some things . . . not much of any on boarding. We were told her meds were ordered per the hospital records and would arrive around 9 pm. That did not happen. Her meds arrived at noon the following day. She was in tremendous pain from three fractures and had come out of a hospital stay of 9 days. She was placed in a room on a wing of all men . . . some very verbal while sitting in wheelchairs in the hallway. I actually slept with a gun under my pillow that first night. Her shower scheduled was Tuesday and Thursday of which she got neither. On her discharge day we asked for a shower and did not receive. The food was deplorable to say the least. On Tuesday, mom got a roommate at 9 pm. There were multiple empty rooms so why did we get the roommate. My mom has medicare and Humana as supplement. Most everyone at this facility was on Medicaid . . . so why did WE get the roommate? No one could answer that question for me except we did not ask for a private room. No one even asked what type of room we wanted. On Wednesday she got pork (again), a small scoop of mashed potatoes, and three pieces of zucchini for dinner. She did not get her roll, her fruit, dessert or something to drink. I took the tray back to the cafeteria and they said if she's on the third floor (of which she was), then they always run out of food. Not once in the 7 days at this facility did we ever get the food that was posted in the hallway menu. Supposedly there was a doctor on staff. We never saw her nor did she make contact with me or my sister. If you go on their website, there is no way to leave a review. There is a phone number to call 866-300-3257 to give a verbal review. Try it . . . you'll get the same attitude that most of the staff had at this facility. Rude and uncaring. The only saving grace was the OT and PT department which is its own separate company. They were awesome and my mother was able to get out in 7 days. The director of mom's assisted living facility came for a care plan meeting (which was on our 5th day!) and decided that this place looked and acted like a homeless shelter and she didn't feel it was safe for my mother to stay. So we moved her three days before the facility wanted to release her. My question is "how is someone suppose to get well" in a facility that can't even provide a good meal? If you have to put your loved one at this place, make sure you are their advocate and you can visit during the day and in the evening.

1
out of 5 Stars

Jul 16, 2018

I have been in health care for over 20 years and was surprised and disheartened at the care my family member received. The staff is lazy and many seem barely competent. They routinely ignore the patients and their families and spend much of the day sitting at the nurse’s station chatting.

Nurse call buttons were often ignored, sometimes for several hours, even though the patient room number was displayed at the station. Worse, “out of bed” alarms that ring when a patient gets out of bed or their wheel chair when they shouldn’t were also ignored. I myself helped a patient off the floor and back into her chair when her alarm had been ringing for almost 20 minutes.

My mother spent six weeks at Pruitt undergoing rehab and either I or one other family member visited every day. Not once, I repeat, not once, did any staff member acknowledge us, say hello, offer unsolicited updates on our mother’s condition or ask if there was anything they could help us with. They were at best indifferent but more often nasty and rude to both the patients and visitors.

The food is poor, was never hot and was dropped on the table or bed tray “as is”; the “warming” covers often not removed and the sealed items like juice and milk rarely opened, even for patients that could not do it for themselves. Although they ask that a menu request be filled out daily for the patients, on several occasions the wrong food was brought and, despite requests for adjustment, the correct meal never arrived.

Phone calls to the professional staff and managers were often not taken which I understand. People are busy. However, despite leaving messages, return calls were rarely done leaving family to recall multiple times.

Perhaps most distressing is the fact that on two occasions that I personally witnessed, the wrong medication was administered to my mother.

I could say more but you have the idea. Please consider an alternate facility for your loved ones if at all possible.

1
out of 5 Stars

May 05, 2018

Horrible! They left the urinal on the bedside table for days. They returned my dad to the wrong room and left him there… I had to find him. They filled out paperwork and checked the box that they had discussed it with me…. which they didnt.

In the light of recent media disclosures of nursing staff allowing WWII vet to die in agony, and then the nurse in charge perjuring herself in legal deposition, I would not put anyone in this facility. Real disgrace.

Dec 18, 2016

My father died recently. Unfortunately , we were told he was not teminal. But needed long term skilled nursing, and rehab. He was at Pruitt for 11 days. Put in a shared room. With maybe 8ft. Of space No chairs for us to sit on.. Laying up aginst a dirty white wall, facing a white cutain. He said he was in prison. He was never moved from the room . Never saw ANY view . Within 11days, suffered dehydration and renal failure. We took him home for hospice care. Because, Now, he was terminal. 11 days!

Do NOT put your loved one here! The nurses were rude. And acted like we shouldn't bother them with any questions, or concerns. And barely acknowledged us.

They do a great sales job. And the place looks decent. But, the nurses were the worst!

I would highly suggest you do not put anyone here if they need attention ,and care.

1
out of 5 Stars

Oct 16, 2016

Dignity. Respect. Caring. These are three words that are not understood or embraced by the staff at Pruitt Health Brookhaven (PHB). My mother stayed at this facility for 10 months until her failing health required her to be moved to a hospice, and she passed away shortly afterwards. The two words that I feel best describe her experience (and mine) while at PHB was: gut-wrenching.

Finances and economics required moving my mother from her comfortable assisted living facility to a nursing home last Spring. PHB was recommended to me as “one of the top rated nursing homes in the state of Georgia”. I’m not sure how the state’s rating system works, but my words of caution to anyone reading this review is this - if PHB is one of the top rated nursing homes in our state, I shudder to think what the experience at some of the other facilities must be like for patients and family members.

Let’s begin with the physician and his assistant. I was told that a doctor would visit my mother on a regular basis and that I would be kept updated on her condition. It took almost two months of begging, pleading and making a pest of myself before I finally was able to get a physician’s assistant to call me, and shortly afterwards I received a short voice mail from the facility’s doctor telling me about his visit with my mother. That was the first and last time I ever heard from the medical staff. So much for caring. I realize that a 90 year-old woman is only going to get so much attention, but when you read Pruitt Health’s mission statement and brochures, there is fantasy and there is reality. And the reality is, caring and respect and kindness just do not exist.

Let’s talk about customer service. One of the primary roles for the family of a patient is to be an advocate, and communicate with the staff, seek information, and ensure the patient is receiving care and being made as comfortable as possible. When you call the main number at PHB and ask to speak with a staff member, your average hold time is 5-10 minutes and maybe, MAYBE, the person you are looking to speak with will pick up the phone if the receptionist could be bothered to page them. There are no direct lines for staff members, and for the most part you will not be provided with email addresses or cell phone numbers. The only way to ensure you can actually speak with a staff member is to travel to the facility. In my case, that was not an issue for the most part because I lived nearby, but I also travel frequently as part of my job and it was a maddening experience to try to reach nursing staff, case workers, etc. by telephone.

Let’s talk about patient care. My mother had advanced Parkinson’s and was wheel chair bound, so she required help with just about everything, including going to the bathroom. I was absolutely mortified to hear that the average response time when she pressed her call button was at least 30 minutes, and sometimes an hour or more. She once told me that she overheard the staff complain about how often she rang her call button. I met with the head nurse for the east wing and he informed me that his staff strives for a response time of 15 minutes max. He may have said all the right things but at the end of the day I have to believe what my mother told me and the attentiveness and responsiveness of the staff left a great deal to be desired. For the most part I also found the staff had a great deal of “attitude”. It takes a special kind of caring person to work in health care, and I have been fortunate to meet many of these special people. I did not meet ONE PERSON who exhibited those qualities at PHB. Sometimes a smile, a kind word and making an effort to provide comfort can make all the difference in the world. My mother was a proud, fiercely independent woman and she hated the fact that she had to be in a nursing home. Most of all, she hated losing her dignity. Needing help going to the bathroom, needing help getting a shower, needing help going to the dining room to eat. There are some very simple things that could have been done to provide her these services with a degree of dignity and respect, and that did not occur.

I do need to acknowledge a few positives. The head nurse for my mother’s section did provide me with his cell number, and whenever I texted him with a question or to ask that someone on his nursing staff take a look at my mother, he always responded. He met with me when I asked for a meeting. The case worker assigned to me actually provided me with an email address, and that became our primary way of communicating. She was fairly responsive to my questions and concerns, and that helped me keep my sanity. The on-site beautician that washed and styled my mother’s hair every week or so was always very kind to her. I appreciate these folks, but quite honestly, aren’t these things part of the job? Part of providing patients with dignity, respect, and care? As well as to family members?

The last part of my mother’s experience with PHB occurred after she passed away. I communicated to the nursing home that my mother had passed and let them know I would be stopping by to collect her belongings after the funeral had taken place and when I could collect myself. I also contacted PHB to let them know the date and time when I would be coming over to collect my mother’s things. You can imagine my shock when I walked into my mother’s room and it was already inhabited by a new patient! And the staff had packed up my mother’s belongings and had put them in a storage closet! Never thinking about possibly emailing or calling me to let me know that they had done this. After waiting in the hallway for 10 minutes, a case worker came to see me and two staff members wheeled out the three boxes of my mother’s belongings. Needless to say, I was so angry I could barely speak. I don’t know what the rules are with Medicaid, and when a room is surrendered after a patient passes, but here is what I DO KNOW. It would taken someone less than a minute to write me an email or call me to let me know what the situation was, and why. No one cared to do that. Not to mention only one person offered any condolences. I cannot help but say these are heartless, soulless people, that have absolutely no understanding of the words dignity, respect, or caring. And the thought of staff members touching all my mother’s belongings makes me sick to my stomach.

I am not an expert on nursing homes. This is the first time I have gone through this experience, and I hope it will be the last time. I realize life is all about compromise and managing one’s expectations, but my mother deserved better. Better care, better attention, and being treated with dignity. And with respect. Someone I know who deals with nursing homes and the whole Medicaid application process on a daily basis said something to me that really resonated when I was complaining to him about the care my mother was receiving at PHB - “You can’t expert first class treatment from second class people.”

I think it is pretty clear by now that I would never recommend this facility to anyone faced with the decision of putting a loved one in a nursing home, and I can only hope and pray that your experience, and your loved one’s experience, does not mirror what I described here. It was absolutely gut wrenchingly miserable. I felt like I never was in control, could never really get a sympathetic ear, and that these people were just waiting for my mother to die so they could fill the room with the next patient. And then they packed up her things without telling me so and that was that.

1
out of 5 Stars

Mar 29, 2016

Budd Terrace at Wesley Woods gets 10 stars in my book! My mother has been a long-term resident at there for nearly a year, and the medical and nursing care she has received during this time has been truly excellent. Medical issues are immediately diagnosed, PAs and/or her doctor follow up promptly if needed. If outside services are needed the staff help organize appointments, transport etc. Communications with staff about any concerns have been excellent. Everyone-from the doctors to the maintenance crew- treat residents, coworkers and families with dignity and respect. The atmosphere is peaceful and loving. Residents can enjoy a wide range of interesting and meaningful activities that are on offer every day. Wesley Woods is a community, and my mom feels safe and happy at Budd Terrace (a far cry from the physical and mental abuse she suffered at another for-profit facility that is on the news today for letting a patient die from neglect) I highly recommend Budd Terrace to anyone looking for a place that will provide their loved one the care they deserve.

Nov 19, 2015

When I visited the facility everyone was extremely professional & friendly. That quickly changed as soon as I admitted my father. The quality of care here is sad. The attitudes from the nurses are disgusting! I consider myself to be a reasonable person & I understand most medical facilities are understaffed so I didn't expect them to act as his personal nurse but his stay was horrible. The rudeness was unacceptable. I removed him after one week & he asked me no matter how sick he was or got never to send him back to that place!

1
out of 5 Stars

Aug 04, 2015

Our mother spent the last two weeks at Northeast Atlanta Health and Rehabilitation Center, leaving last Saturday, April 4th. She was there for the purpose of recuperating from a fall and pneumonia. She requested a private room and since the only one available was on the nursing home side, she took it.

Our experience at your center. on the whole, was not a positive one. There were some people there who were lovely and helpful, and the therapy that Mom received was very good. However, some of the nurses were rude and less than professional. The odors of urine were so overwhelming in the hallways that we stayed in Mom's room as much as possible. Is this situation due to having too few people on staff, or are the staff not keeping up with what they should be doing?

Mother is something of a picky eater. So, we brought food from home which we had to microwave. The microwave was absolutely filthy. We put paper towels on top of and underneath her food. Mother's sheets, it seems, were supposed to have been changed every day. However, they were changed only three times over the course of two weeks.

Mother's night nurse was very sullen whenever my sister and I approached her with any question regarding Mother's care. She would give us the answer that she felt that we wanted to hear and then not follow up on the request as she said she would. Mother was to receive acetaminophen for pain at 6PM every evening. Often she didn't receive this pain medication until after 7PM and one time not until after 8PM. Finally, with only a couple of days left at your facility, she told us that she had to come back from working in the dining room; so, she was unable to get Mother her medication at 6PM. We wish that we had known that earlier. Another time, this same nurse tried to have Mother take several medications at once. Mother asked what the pills were and was told that they were her usual pills. Again, Mother asked what they were. She was advocating for herself and wanted to be sure that she was being given the correct medications. Mother asked this nurse why she was always so mean to her. The reply was that she wasn't mean to her and then turned and left the room. If she wasn't mean to our mother, she was, at best, rude. We realize that she may have been used to dealing with people who could not speak or make themselves understood. My mother is/was quite able to communicate clearly.

We can't imagine that anyone would want his/her mother or father to have to endure what my mother did at thisfacility. Under no circumstances would I ever recommend this center to anyone. It seems to me that whoever is in charge would strive to create an environment that is respectful of the needs of those who need the care that this facility professes to deliver.

1
out of 5 Stars

Apr 09, 2015

My mother was there for rehab and my family's experience was terrible. My mother fell out of the bed twice and the alarm to alert the staff when patients get out of bed constantly stayed off. She missed several appointments due to scheduling and transportation issues. The staff rarely answers when she called for nurses at the front desk. I have observed approximately 7-8 nurses standing around the nurses station talking about personal issues that don't involve the facility. My Mother's call light had been on over 30 minutes. Most of the nurses and CNAs of a sorry excuse to the medical profession. I would not recommend the center to anyone.

1
out of 5 Stars

Dec 24, 2014

Now that we have safely moved my grandmother out of this nursing home, I feel the timing is right to submit my complete evaluation and feedback on Briarcliff Haven Rehab Center during the months of August through November 2012.

My family and I were appalled at the overall care my grandmother received, especially as it related to the lack of coordination between the medical team and rehabilitation/therapy team. Not only were the initial physical/occupational therapy patient plans – set in August – never discussed with the family in detail OR agreed upon (until I demanded a meeting on 10/10/12), but also execution of these plans was doubtful. Moreover, I saw a noticeable breakdown in communication between the medical team led by Melissa M. and rehabilitation/therapy team led by Lakeisha H., as it related to 1) my grandmother's enlarged foot size (causing her physical therapy to be cut short) 2) Growing pain and weakness (ineffectively treated over prolonged periods by “trial and error”) 3) declining mental status (aggravated by a cocktail of drugs and other untreated complications), and 4) Improper CNA procedures.

In summary, CNA negligence (e.g. leaving the patient to lay in BM for long periods, which contributed to repeated Urinary Tract infections, leading to delirium/psychosis in the patient (which was misdiagnosed as lewybody dementia), Acquisition of bronchitis & pneumonia while a resident in the facility, Lack of communication and coordination between the rehabilitative therapy team and medical team (described above), and Recurring (twice) bed sores caused my family and I many sleepless nights. While under Briarcliff’s care, my grandmother's health declined to the lowest level possible, bordering death. I brought many of my concerns to the Social Worker, Ch’wan, who was only really concerned with when we were getting her out of there. It was all quite frustrating.

Whether or not any recourse is taken to address these issues, I felt it necessary to communicate this information to you so you were aware.

1
out of 5 Stars

Sep 08, 2014

My husband was operated on at Emory for a glioblastoma (brain tumor) He rehabbed at Budd Terrace. This was April of 2013. It was a disaster. The therapists were good but the rest of the staff was unfriendly, incompetent and had &quot;attitude," The food was so bad that after 2 days, I bought a little refrigerator for his room and brought in all his meals. I, or a family member, was there all the time and we constantly had to ask staff member to change his linens, clean him up or help in some other way. If we hadn't been there, lord only knows how long he would have stayed unclean. What a disappointment to think Emory would be associated with a place this dismal and poorly run.

After my father was sent from this nursing home/rehab facility to N'side for a basic "UTI" test, he was found to have full blown Pneumonia and sepsis poisoning…..in other words…..they KILLED him. Dr. O never checked him out or listened to his chest and neither did the nursing staff. They are murderers!!!!!! If you love your loved one……keep them away from this facility. Please, listen and don't go!!!!!

1
out of 5 Stars

Mar 08, 2014

This place is horrible. If you are there to watch what is going on and how your loved one is being treated, you will be extremely concerned with how they are treated and how the staff behaves. My complaints there went unaddressed…by staff and by the administrator. My mother's health worsened after her very short stay only to end up in the hospital when she was meant to be there to get better. If you truly care about your relative, do your homework. Look at medicare.gov and look at the ratings for nursing homes.

Dec 28, 2013

My father was a resident at Budd Terrace for over 6 years. He arrived near death and was put in hospice. Due to the good care and the attention of the speech therapist, he was out of hospice and back to better health within 6 months. He enjoyed several years of active lifestyle and enjoyed playing with his great grandchild every week. We feel he received excellent care in clean surroundings. The meals were good, care was good, staff was patient with him. I would make the same decision again if it was 2007 again.

4
out of 5 Stars

Sep 09, 2013

I have to say that my experience with Briarcliff Haven has been an aggravating and worrisome one, thanks in part to the incompetent administrator, Shirley Pass. My grandmother-in-law has been a resident of the facility since summer 2011. Unfortunately, Mrs Shirley Pass has refused to give out any information to any members of the family except to my mother-in-law, who enrolled her in the facility. We have attempted to obtain the admission contract and reports regarding my grandmothers health, plus billing issues, as we know that my mil didn't set up the trust correctly. We finally discovered a bill that indicated 5 months of non-payment of the patient liability. My husband and I visit the facility every Sunday. We have left contact information for Shirley Pass and have never been contacted by her nor received any letters regarding the care of our grandmother nor any billing issues. I finally decided to pay her a visit at her office to clarify the billing. As soon as she steps into the office she verbally attacks me, tells me that my husband is going to jail for using "his grandmothers account, and that she wanted the money asap. She proceeded to make a series of false claims (all of which can be verified to be false) as to our bank accounts and assets. She made a series of racial remarks regarding how she knows "people like us" as my husband is white and I'm Hispanic, she stated that our grandmother doesn't even have shoes (also false.) She stated that she had gotten the police involved and that they were watching him retrieve money from HIS OWN ACCOUNT, and that we were abusing our grandmother by not paying her nursing home bills. Not only was she making outlandish, false accusations. She was also making them against someone who has no responsibility whatsoever over the nursing home bill. When asked about showing paperwork, name of case workers, the name of the bank officials who had "frozen" our assets (also false) and giving her information on our private accounts, she refused to and finally gave me a series of made up numbers. I asked about the admissions contract and she refused to provide it. i asked her about the trust and then the story was that it couldn't be changed and that we didn't have power of attorney. When asked why didn't she send a social worker over to pay a visit to the POW holder (my mil) she stated that she knows "for a fact" that mil is sick and that is why she is not being held responsible. Mrs Pass also spoke in a most unprofessional and hostile manner similar in demeanor to people under the influence of crack. I asked to see the detailed medical reports and asked her why she never returned our calls or call our number, and why she never answered previous inquiries regarding our grandmothers personal needs (such as clothing and personal items) and she replied that their policy is not to inform others except power of attorney. Meanwhile she kept ranting that we "was going to jail" and warned me not to take action against the nursing facility or try to move our grandma because she was going to have a social worker take over her care and forbid us from seeing her. Coincidentally, during this same period I noticed our Grandmother declining in spirits and appear to be very angsty and out of it. Like she wasn't being given her medications. Our grandmother is usually very lucid and aware but ha not been like that during the past 2 visits we made to the nursing home. I asked Mrs. Pass about this and she got very nervous and tried to steer the conversation back to how my husband was going to jail, how we are responsible for her care and how we have ransacked her assets. She claimed that she had access to ALL of our bank accounts. When I asked her who was feeding her this private info, she blamed it on the social worker. Right now I am working with our attorney, who specializes in elder law, to take action against this facility and move our grandmother to a better facility. I'm really worried that being as incoherent and deceptive as Mrs. Shirley Pass is, she might retaliate against our grandmother.

1
out of 5 Stars

Aug 08, 2013

After 30 days in this place my 83 yr old mother lost 12 pounds - went from 110 down to 98.5 pounds. She also had a bedsore which they did not tell us about and we discovered when we got home. My mother died 3 days after leaving this facility. She might have declined anywhere, but they certainly did not slow down the process. DO NOT TAKE YOUR LOVED ONE to this place unless you are ready to have someone stay with them 24/7 and you are ready to constantly stay on the staff to do their jobs.

Jun 10, 2013

I agree with other posters - the physical therapists are good but the nursing and administrative staff, including the director and case manager - are appalling. The record keeping is abysmal, and I shudder to think what they consider to be an acceptable standard of care. I was constantly correcting orders for meds, following up with staff to make sure doctors orders were filled (they often weren't until I stood next to them and watched). Stay away. Oh, and one day when I needed a printout of my father's current medications to take to a consultation, they handed me 10 pages of someone else's confidential medical records, yes, with their name, address and medical history.

1
out of 5 Stars

Jun 05, 2013

If you have a loved one that requires the services of a nursing home, I would NOT recommend Budd Terrace (Clifton Rd, Atlanta); I strongly encourage finding somewhere else. I don't even believe Budd Terrace Nursing Home deserves 1 Star! If you are expecting friendly faces, compassionate hearts, and good attitudes from the staff, you have gone to the wrong place. You CAN, however, expect most of the staff to be unattentive, rude, and get annoyed when you ask for something from them. Albeit, there are a few employees that provided the minimum expectations, but not enough to change my opinion of the horrible 2 day experience I had with my loved one there.

ABOLUTELY, 100%, WOULD NOT RECOMMEND A LOVED ONE BEING LEFT IN THEIR "CARE"!!

Washington, D.C., February 26, 2013 – Budd Terrace at Wesley Woods has received the highest possible overall rating of five stars in U.S. News & World Report’s fifth annual “Best Nursing Homes”, available exclusively at http://www.usnews.com/best-nursing-homes.

The Best Nursing Homes 2013 ratings highlight the top nursing homes in each city and state, out of nearly 16,000 facilities nationwide. U.S. News’s goal is to help users find a home with a strong track record of good care.

Best Nursing Homes draws on data from the Centers for Medicare & Medicaid Services, a federal agency that assesses homes in three categories – health inspections, level of nurse staffing, and quality of care – and gives each an overall rating.

U.S. News awarded the “Best Nursing Home” designation to homes that earned an overall rating of five stars from CMS in January 2013. Budd Terrace's Administrator added, “Budd Terrace at Wesley Woods is extremely fortunate to have a highly trained and qualified staff to provide these services to our seniors. This prestigious recognition validates the commitment to quality care our physicians and staff exemplify each day.”

Along with ratings, U.S. News has published a series of articles and a step-by-step video to guide users in choosing the right nursing home. The articles and ratings are exclusive to the website and aren’t expected to appear in print.

“Fewer than one out of every five nursing homes got an overall rating of five stars,” said Avery Comarrow, U.S. News Health Rankings Editor. “All seniors deserve the best nursing care available, and these are homes that merit their consideration by demonstrating such high quality.”

5
out of 5 Stars

Mar 31, 2013

My mother was placed at Heritage Healthcare from 2/15 to 2/24 by Grady Memorial Hospital without my consent. I was out of town when they notified me. When I returned I went to visit her. The first thing I noticed is the ill-conceived 'parking lot'. It is very difficult to maneuver safely. The next issue is the fact anyone can walk in and out of the facility - their sign-in appears to be completely voluntary. No one stops you for anything. The facility smelled of urine. I walked around until I found my mother's room. She was laying on a small twin bed with no other furniture available to her. There was a wooden closet made of plywood with broken hinges and her belongings were in a trash bag on the floor. I resolved to get her out of the facility. By Wednesday, they called to let me know she had fallen. They found her on the floor and knew nothing else. When I went to visit her Sunday I knew something was terribly wrong. They said everything was fine. I had them call an ambulance. My mother's temperature was 90 degrees, her blood pressure so low the paramedics couldn't measure it, she had pneumonia, sepsis, and was so severely dehydrated that she was in acute renal failure. All of this developed in the week she was at Heritage and no one knew. They were not monitoring her basic vitals as they told me they were after her SECOND unexplained fall. It is 3/12 and she is still in the hospital. When I went to pick up her things and informed them she would never be returning, they asked me for another chance. You have got to be kidding….