Terms & Conditions

(1)

Regency Law Group Limited of 9 The Court Yard, East Park, Crawley, Sussex offer free advice to help landlords understand their legal rights, but are not a substitute for personal legal advice from a solicitor. It is always difficult to cover all relevant aspects by telephone as each situation is dependent on the exact nature of the facts; a personal consultation with a solicitor is the only way by which an accurate analysis of individual circumstances can be made. Anybody in any capacity seeking legal advice, information or guidance hereby accept without reservation or limit disclaimer, terms and conditions herein below.

(2)

www.tenanteviction.org.uk is a web site which offers free basic legal advice for landlords about Tenant Eviction.

(3)

It also provides a limited paid legal service to assist landlords

(4)

By using Regency Law Group by telephone you are agreeing that where no personal consultation has taken place and information has been provided exclusively by telephone, under no circumstances will it or its affiliates, or any lawyer or consultant connected with this site be responsible for (a) any persons reliance on any such information, whether or not the information is correct, current or complete (b) the consequences of any action you or any other person takes or fails to take, whether or not based on information provided by us or as a result of the use of the site www.tenanteviction.org.uk and their affiliates accept no responsibility directly or indirectly.

(5)

Use of our web site and services are subject to our own code of practice and complaint procedure.

(6)

Where Regency Law Group are of the opinion instructions from any client may cause real stress harm or hardship to the tenant (s) Regency Law Group will have an absolute right to withdraw at any stage and in such cases Regency Law Group will refund all money paid by the client.

(7)

Although Regency Law Group will use its best endeavors to try and achieve the clients objectives, payment for a service does not guarantee that these objectives will always be reached.

(8)

Regency Law Group are not Solicitors, not a solicitors office, nor do they in any way purport to be a solicitors office, nor do they advertise as such.

(9)

Persons providing information from this site may be a housing consultant, therefore information may be provided by a person who is not a solicitor and will therefore not be part of the solicitor’s indemnity fund. If you require the services of such a solicitor, you should seek to use solicitors from an incorporated practice.

(10)

Regency Law Group is not a registered incorporated legal practice. Therefore no user of this site will be entitled to indemnity from the solicitor’s indemnity fund, as Regency Law Notices is not underwritten by the solicitor’s compensation fund. Should you wish to use the services of such a solicitor you should contact an incorporated firm of solicitors with the relevant expertise.

(11)

Our Tenant Eviction Service and advice is only intended for England and Wales.

(12)

Our terms and conditions or the use of our web site are subject to change at any time without notice.

(13)

Even though the information provided by Regency Law Group by telephone may constitute legal advice you should not rely or base any future actions without first checking that information advice is correct, up to date and applies to your specific case and you should obtaining verification on from a independent professional legal adviser as there may be certain situations where the information provided might not be relevant to your current needs. Due to the variety and complicated nature of many situations, it is recommended that a solicitor should always be seen in person.

(14)

Complaints may be made in writing to the Manager at Regency Law Group at 9 the Court Yard, East Park Road, Crawley, Sussex RHI0 6AS. Data Controller is the Manager. A response will be provided within 10 working days. (15) A refund may be provided for any client who maybe unhappy with our service by sending particulars of complaint for our consideration.

Termination of services

Advice and assessment are without charge. Commencement of services only start once payment has been made. (a) If we have been instructed and have drafted and served the notices there will be no refund. (b) If we have not served any notices and have been instructed to place the file on hold there will be a full refund. (c) Court - If we have been instructed but have not received the required paperwork within 30 days of us requesting them to submit to court and you wish to terminate you will receive the court fee only. (d)If we have been instructed for court procedure and submitted the application to court there will be no refund. (e) If we have instructed bailiffs on your behalf and submitted the application there will be no refund. (f) If an action is unsuccessful due to incorrect information you have supplied you will forfeit your fees. (g) Any corrections you want to make to the information you have previously supplied must be made in writing. If we have already used the previously supplied information you may be required to start the entire or part of the process again so forfeit any fees already paid. (h) Refunds can take up to 21 days to process.