Co-op Membership

Right by you. At the best price, too.

At Co-op Funeralcare we're committed to doing right by you and your loved ones, not just on service, but price too. So if you find the same funeral service or funeral plan in your area, at a lower price, we promise to beat it - that's our best price guarantee*.

This means that when arranging a funeral with us, we guarantee to beat any like for like written funeral quote so you have the reassurance that you're paying the best price.

* This offer applies to the cost of our products and services for a funeral with the same or similar specification in the same geographical location and to fully guaranteed cremation or burial funeral plans offered by other funeral plan providers. This offer doesn’t apply to funeral plans being paid in instalments over 2-25 years, woodland or masonry plans or plans that are not fully guaranteed. Full terms and conditions apply. Best price guarantee available at Co-op Group funeral homes excluding Northern Ireland and any independent co-operative societies.

Terms and Conditions

Best Price Guarantee - Funeral Plans

1. We guarantee to beat any “like for like” funeral plan price by £1 as set out in these terms and conditions.

2. This offer applies to cremation or burial funeral plans offered by other funeral plan providers.

3. This offer doesn’t apply to plans that are paid for in instalments between 2 – 25 years, masonry or woodland plans or funeral plans that are linked to an insurance policy (such as Guaranteed Over 50’s plans).

4. This offer only applies to funeral plans bought from the Co-op Group and not from any independent co-operative societies.

5. This offer applies to any request for us to beat the price of another funeral provider plan prices received on or after 24th September 2018. This offer won’t apply retrospectively or to funeral plans that have already been purchased before that date (or any upgrades or downgrades made to existing funeral plans).

6. When we say “like for like”, we mean that the other funeral plan provider price must be for a plan that is:

fully Guaranteed to cover all 3rd party disbursement costs including doctor’s fees, officiant or ministers fees and cremation/burial fees included in the plan

paid in full or by 6 or 12 month direct debit

from a funeral plan provider registered with the Funeral Planning Authority

in a valid funeral plan brochure or standard online price offered on the relevant plan provider’s website (other than Co-op Funeralcare) with a breakdown of products and services included and the combined cost of those products and services

based on a comparable specification of products and services such as the choice of date and time of funeral, our professional services for preparation & care of the deceased, embalming, use of the chapel of rest, standard of coffin and transport; and o based on a comparable quality of products and services These are the price guarantee criteria.

7. This offer only applies to comparable funeral plans at the date you bring the other funeral plan provider price to our attention in accordance with and to benefit from these terms and conditions. If any provider subsequently reduces their price following that date, we will not be under any obligation to reduce our price further.

8. To benefit from this offer, come into one of our funeral homes or call us on 0800 088 4883.

9. Any other funeral plan provider price obtained from online price comparison websites are not valid as these prices may not be accurate or up to date.

10. We’ll let you know whether the other funeral plan provider price meets the price guarantee criteria as soon as we can. Where we need to check any of the details, we’ll get back to you within 2 business days.

11. The offer applies to the full cost of our products and services. If you’re a member of our Co-op we will compare the other funeral plan provider price against your exclusive member price.

12. If you’re entitled to this offer then no other discounts or offers apply.

13. Online discounts will be applied where applicable dependent upon the channel of purchase.

14. If the other funeral plan price being compared doesn’t meet the price guarantee criteria, you won’t be able to benefit from this offer.

15. If the price guarantee criteria are met then we’ll apply the price of the competitor funeral plan less £1 as the price of your plan.

16. We reserve the right to withdraw, modify or terminate this offer in whole or in part at any time in the event that it is necessary to do so.

17. The terms and conditions of this offer don’t change the terms and conditions of any products or services which you may buy.

18. We reserve the right to refuse to honour the best price guarantee at any time if we suspect:

any abuse or attempted abuse of the offer including any quotes which in our reasonable opinion are unfeasible; or

any breach or attempted breach of these terms; or

any activity which in our reasonable opinion constitutes misuse or fraudulent activity in connection with the offer.

Best Price Guarantee - Funeral Service

1.We guarantee to beat any “like for like” funeral quotation by £1 as set out in these terms and conditions.

2.This offer isn’t available for Masonry, Cremation Commemoration items, flowers or any products not purchased as part of the funeral, third party disbursements other than for Cremation Without Ceremony or as set out in paragraph 5 below. When we say third party disbursements we mean costs that we pay third parties on your behalf such as cremation/burial fees, minister/celebrant fees and doctors’ fees.

3.This offer only applies to funerals bought from the Co-op Group and not from any independent co-operative societies.

4.This offer applies to quotes received on or after 10th September 2018. This offer won’t apply retrospectively or to funerals that have already been arranged with us.

5.When we say “like for like” funeral quotation, we mean that the quotation must be:

a valid written quotation received directly from a funeral director other than Co-op Funeralcare for a funeral with a breakdown of products and services included and the combined cost of those products and services;

for services in the same geographical area;

based on a comparable specification of products and services such as the choice of date and time of funeral, our professional services for preparation & care of the deceased, embalming, use of the chapel of rest, standard of coffin and transport; and

based on a comparable quality of products and services.

These are the price guarantee criteria.

1.To benefit from the offer, you need to bring the quotation into one of our funeral homes and get a fee estimate from us for a like for like funeral. Quotations from online price quotes (such as comparison websites) are not valid quotes as these prices may not be accurate or up to date.

2.For Cremation Without Ceremony service, you can bring a quotation or provide evidence into one of our funeral homes, or through our central arrangement centre.

3.We’ll let you know whether the quotation meets the price guarantee criteria as soon as we can. Where we need to check any of the details, we’ll get back to you within 2 business days.

4.The offer applies to the full cost of our products and services. If you’re a member of our Co-op we will compare the quotation against your exclusive member price.

5.If you redeem a Funeral Benefit Option with us and are entitled to a discount then that discount won’t be taken into account when we consider the comparison of the price.

6.If you’re entitled to this offer then no other discounts or offers apply.

7.If the price guarantee criteria are met then we’ll apply the price of the competitor quotation less £1 to our invoice to you. Payment is required within 28 days of the date of the funeral.

8.If the competitor quotation doesn’t meet the price guarantee criteria, you won’t be able to benefit from this offer. If this is the case and you still choose us to perform the funeral then you won’t benefit from the offer and you’ll be invoiced for the full amount for products and services.

9.We reserve the right to withdraw, modify or terminate this offer in whole or in part at any time in the event that it is necessary to do so.

10.The terms and conditions of this offer don’t change the terms and conditions of any products or services which you may buy.

11.We reserve the right to refuse to honour the best price guarantee at any time if we suspect:

any abuse or attempted abuse of the offer including any quotes which in our reasonable opinion are unfeasible;

any breach or attempted breach of these terms; or

any activity which in our reasonable opinion constitutes misuse or fraudulent activity in connection with the offer.

Help with arranging a funeral

We will do everything we can to help you, providing sensitive and professional support to help you organise a unique funeral.

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The Funeral Plan contract is made between you and Funeral Services Limited (30808), a registered society under the Co-operative and Community Benefit Societies Act 2014 whose registered office is at 1 Angel Square, Manchester, M60 0AG. VAT registered 403 3146 04. The Co-operative Funeralcare is a trading name of Funeral Services Limited. Part of The Co-operative Group.