Level 1

I can boot into advanced options, but startup options is not available (no safe mode).

Used my rescue disk to enter cmd line and used things like scannow, chkdsk and diskprt to test the disk. Not errors listed.

Used rescue disk to try to reset windows while saving my data... Get an error about a missing partition, but diskprt shows an 8 Gbyte partition and an approximately 480 Gbyte partition, which contains my installation and data.

Level 12

He has 30 seconds by default (the countdown Microsoft implemented) to press F8.
If he feels that 30 secs are not enough, he can changed that as well: Changing the Boot Menu Time-out

The default time-out is independent of hardware, it doesn't matter if he has an SSD.
Also, he would skip the other options as well, if he needs it (safemode with networking, for example), as your suggestion always gets him into safemode.

I agree seeing he has tried repairing the file system to no avail.
He could go down the lengthy road of replacing or rebuilding the boot menu , but if the corruption is further
along than even that he will experience more headaches, simpler to just reinstall the OS and pick a alternate
security solution just in case WR was the culprit.
Good Luck

Level 7

Level 1

I will go through each suggestion and respond. I made a Windows 10 install DVD and USB. I write everything down and believe i have tried resetting from advanced options and I tried installing from Windows 10 SUB, then selecting keep data. But, I will try each suggestion and report results.
I did not try a few of your suggestions. They may help.
I got webroot on 2014 and have had no issues. I will probably switch, when I get things working.
Brad Carvey

Level 12

Well, in this case, you'de be better reinstalling Win as the others suggested.
If you need to recover some files first, you should download a recovery disk/iso, boot one of these to gain access to your files and copy them to a safe place. If you're not familiar with Linux (as most of the legal and free ones are Linux based), there are a few others WinPE based.
If you want to go down this road, write me a PM and I will help you out with the details.

Level 1

I got the following error:
"The upgrade option isn't available if you start your computer using Windows install media.
If a copy of Windows is already installed on this computer and you want to upgrade, remove the installation media and restart your computer. After Windows has started normally, insert the installation media and run Windows Setup."

Level 13

I can boot into advanced options, but startup options is not available (no safe mode).

Used my rescue disk to enter cmd line and used things like scannow, chkdsk and diskprt to test the disk. Not errors listed.

Used rescue disk to try to reset windows while saving my data... Get an error about a missing partition, but diskprt shows an 8 Gbyte partition and an approximately 480 Gbyte partition, which contains my installation and data.

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