Quotable Value, the organisation that issues government valuations on real estate, would probably rank itself as an SME as it has about 250 PCs, says IT manager Bryce Johnson. Yet it has no formal tools for system management on its internal system.

With the reliability and efficiency of IT becoming critical to the continuity of business and the satisfaction of the customer, even smaller enterprises are beginning to appreciate the value of systems management. Fixing server collapses or network bottlenecks as they happen is vital. And it's users &#8211; inside the company and among the online customer base -- that are driving much of this need, Stephen Bell finds.

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