FAQs

At The Carnegie Hotel, we want to make your stay as seamless as possible. Let us help answer any questions you might have before, during or after your stay with these Frequently Asked Questions:

What is the address of the hotel?

160 West 56th Street New York, NY 10019

Between 6th and 7th Avenues

What is the check-in and check-out time?

Check In: 4:00 PM Check out: 12:00 PM

How can I request late check-out?

Late check-out is based on availability and may be subject to an additional fee. Please reach out to our front desk for details and availability. Unrequested late check-outs between 1:00PM EST and 4:00PM EST will be subject to an additional 50% of room rate. Departures after 4:00 PM will be subject to an additional full night’s stay at the current rate. Luggage storage is available after check-out until 10:00PM EST.

Can I request early check-in?

Early check-in is based on availability and cannot be guaranteed unless booked in advance. Guest departures vary daily, in the event your room type is available and fully serviced by our housekeeping staff, the hotel will provide an early check-in when possible. Additional charges may apply. Luggage storage is available if your room is not ready before 4:00 PM EST.

Will I be charged for an early departure?

If your booking is prepaid, nonrefundable – the full stay will still be charged. All other reservations will be subject to an early departure fee.

How do we contact the hotel?

Is the hotel pet friendly?

Does the hotel provide Wi-Fi?

Yes, Wi-Fi is available throughout the property and included in the daily Facility Fee.

What is the minimum age required to check in?

Minimum age required to check-in is 18 with valid government issued ID and a valid credit card.

What is the hotels’ cancellation policy?

Cancellation is 24 hours prior to arrival date before 4:00 PM EST. Other bookings, such as Non-Refundable, have a different cancellation policy. Please refer to your confirmation letter.

Can I smoke in the hotel?

The Carnegie Hotel is a smoke-free New York hotel. If you smoke in your room or any area within the property, a $200.00 smoking fee will be applied. Noise and smoke complaints are taken very seriously. Excessive noise and all smoke complaints will be addressed by our Security Department. Vaping is not allowed as it triggers the smoke detectors in the rooms. If you experience any type of noise or smoke issue during your stay, please dial “0” for immediate assistance.

What is the facility fee included with my reservation?

The hotel charges a mandatory facilities fee of $28.69 inclusive of tax per room, per night, in addition to the room rate. This fee provides guests with an array of services and amenities:

Wi-Fi connection for unlimited devices

Continental breakfast, served daily in the lobby from 7-10 AM

Nightly wine hour (5PM-6PM)

Unlimited hotel amenities, which includes, tea, coffee, cappuccino, espresso, latte and hot chocolate. A variety of light snacks and drinks available 24 hours in the lobby area

The Fee is not inclusive of service gratuities. Please refer to your booking confirmation for more details.

What happens if I damage the guest room?

Any damage to the room(s) or public property within the hotel needs to be reported to management immediately. After review and assessment, a penalty may be posted to your folio based on severity of the damage(s).

Transportation

Which is the closest subway station to the hotel?

57 Street Station located at 57th street and 7th avenue. Connections and/or transfer to the N,Q,R & W trains.57 Street Station located at 57th street and 6th avenue. Connections and/or transfer to the F train.

Does the hotel have onsite parking and/or valet parking?

Self-parking is available and located right next door to the hotel at GMC Parking garage. The reduced rate is $45 for 24 hours and there is an additional $10 for oversize vehicles. Additional charges will apply if 24-Hour period is exceeded. There are no IN/OUT privileges. Valet parking is not available.

What will it cost to hire a cab or town car from the airport to The Carnegie Hotel?

NYC Yellow taxis have a flat rate from JFK Airport to Manhattan. Please check with the taxi dispatcher at your terminal upon arrival for current rates. The following are average (estimated) prices and traveling times from the three area airports:

JFK Approximately $70.00 – $110.00 & 1-1 ½ hour drive

Newark Approximately $90.00 – $120.00 & 1-1 ½ hour drive

LaGuardia Approximately $55.00 – $80.00 & 45-minute drive

Does the hotel have a concierge desk?

We do not have a dedicated concierge. Our Guest Services staff will be happy to help with your sight-seeing, Broadway show tickets, reservations, and more!

Does the hotel have a courtesy shuttle to and from the local airports?

The hotel does not have a courtesy shuttle but the front desk will be able to assist you in making reservations for a private car. Please visit our Contact page for more information.

Dining

Do you have a restaurant in the hotel?

There is no restaurant or bar on site.

Do you have room service?

We partner with several local restaurants to offer our guests in-room dining with a touch of a button from their guest rooms.

Reservations

How do we contact the hotel for reservations?

Who should we contact for group reservations?

Group reservations of 10 rooms or more arriving together are considered a group. Please visit our Contact page for more information.

What is the Tax Break up charged on the daily rate?

8.8750% New York State Sales Tax

5.8750% New York City Sales Tax

$2.00 New York City Hotel Occupancy Tax

$1.50 New York State Hotel Unit Fee

What type of payment is accepted at The Carnegie Hotel?

The hotel accepts the following credit cards: AMERICAN EXPRESS, VISA, MASTERCARD and DISCOVER.

All bookings must be guaranteed with a valid credit card. Personal, traveler’s check or cashier’s check are not accepted. Cash may be used to pay upon departure.

You may pay via wire transfer at least 7 business days prior to your arrival. Third party credit card authorizations will be accepted at least 14 business days before arrival. Please visit our Contact page for more information and details.

Does the hotel require any kind of deposit prior to checking in?

Yes, this may be paid by credit/debit card at check-in. An incidental hold will be taken at check-in in addition to your projected room charges. Incidental hold: $75 per day up-to a maximum of $300 per stay.

Non-Refundable reservations will be charged in full at the time of booking. Please refer to your confirmation letter.

Full payment and incidentals will be pre-authorized on your credit card at time of check-in.

How long until CREDIT/DEBIT authorizations are released?

The hotel will release the authorization on your departure day. While most credit cards issued by US based banks take 5-7 business days, it can also depend on the issuing bank’s policies. INTERNATIONAL debit and credit cards may take up to 30 days or more depending on the bank.

Amenities

Does the hotel have a fitness center, pool, or spa?

There is no Fitness Center on site. The hotel offers daily passes at a discounted price to visit the New York Health and Racquet Club, located at 110 West 56th Street, New York, NY 10019. A two (2) minute walk from the hotel.

NYHRC 56th St. features a stylishly art deco look. The club boasts tile floors, showers, and gorgeous lighting in the large locker room and pool deck. Step into a world of fitness where you can swim laps, box, choose from over 100 weekly classes, join a basketball league or ladder racquetball tournament, and more.

Is there an ATM on site?

We do not have an ATM on the property. The nearest bank is one block away.

Does the hotel provide child cribs?

We do not provide cribs.

What if we have an unexpected guest; do you provide roll away beds?

We do not provide roll away beds. All of our guest rooms have one bed.

Do all rooms have a refrigerator?

Yes, all rooms have a mini-fridge.

What bathroom products are provided in your rooms?

We provide hairdryers and the following Malin+Goetz products in all our rooms: shampoo, conditioner, body wash, face soap, lotion and shower caps.

Can we get our clothes laundered or dry cleaned during our stay?

Yes. Dry cleaning service is available. Please note that guests who require same day delivery must be called in before 9:00 AM. Any requests after 9:00 AM will be delivered the next day. The dry-cleaning facility is not managed by the hotel and is contracted to an outside company off property.

Does the hotel have a gift shop?

We do not have a gift shop.

Do the guest floors have vending and/or ice machines?

Ice and Vending Machines are located on the cellar level of the hotel and accessible by elevator.

Miscellaneous

Does The Carnegie Hotel handle packages for guests? Is there a charge by the hotel to handle packages?

The hotel will accept packages for all arriving and in-house guests. Packages should not be sent to the hotel until 3 days prior to the guest arrival. Packages without a matching name to the reservation will not be accepted and will be sent back to sender. The Carnegie Hotel will not store packages throughout the guest stay in the package room. All packages should be addressed to the name of the guest(s) registered on the reservation, followed by the complete address of the hotel. Please make sure you have the tracking number of your package in order to collect your package. If checking out, collect your package well in advance. Please note we do not hold regular mail. This service is included in the facility fee.

Does the hotel pay travel agency commissions?

Travel Agents are paid out a 10% commission as long as a valid IATA number is entered at the time of the reservation.

Does the hotel have a baggage holding area? Is there a fee?

Yes, we do have a luggage holding area. As per our policy, guests are allowed to store luggage during the dates of their stay only. The hotel cannot hold onto luggage prior to arrival day or post departure day after 10:00 PM. In addition, the hotel does NOT offer overnight storage. This service is included in the facility fee.

If we are a non-profit agency or are tax exempt, how do we get our tax exempt?

TAX EXEMPTION: All guests who are tax exempt will need to bring their own New York City and state tax exemption forms fully signed. In addition to providing the tax exemption documents, the tax-exempt organization must pay for the stay in order for it to be tax exempt. This can either be prepaid with the organization’s credit card (CC authorization form) at least 14 days prior to check-in. We would then apply payment for the room charge and set up the tax exemption in the hotel system so taxes do not run. If the stay is not prepaid and guest claims tax exemption at check-in, they need to present the tax exemption documents and the exempt organization’s CC that belongs to the guest on arrival. If the guest paid on their own without a tax exempt form or pre-payment on arrival, then the guests have a 90 day window after check-out to present proof of tax exemption and payment from the organization (CC authorization form). Once we receive the valid ST-129 New York state form, we will refund the taxes charged in full.