Q: What actions cause the suspension of the account?
A: The account is suspended after six successive entries of an incorrect login or transaction password. To reactivate your suspended account, please send the photo of your ID card, name and phone number to our customer service email: service@allcoin.com. We recommend you to carry out real-name authentication, in order to avoid losses when you recover your password.
Note: If you modify the transaction password by clicking “Forgot Transaction Password”, the account will be locked. In this case please send related information to the customer service email: service@allcoin.com.
Q: What is the arrival time for a digital asset deposit and a withdrawal?
A: Digital asset deposits are processed automatically within 24 hours from the moment of depositing. The deposit is processed after verification by the digital currency network when 3 or more confirmations are received. The processing time varies from normally 10 minutes to 1-2 hours, which depends on the load conditions of the digital currency network.
Q：What are the functions of “deposit address” and “withdraw address”?
A：Each type of digital asset on the platform has a unique address, which functions like a residential address. When you intend to send another user your digital assest, first you need to find out the recipient’s [Deposit] address and digital asset [Withdrawal] address.
Q: What is the service time of the website?
A: The website is operates on a twenty-four hour basis. Any system maintenance will be announced twenty-four hours in advance. Allcoin customer service email [service@allcoin.com] is the only authorized way to receive contact information and support. We will reply to your request within 7 days after receiving the email.
Q: How can I deposit a digital asset from other platforms?
A: You can deposit a digital asset from other platforms directly into the digital asset’s corresponding Allcoin deposit address, as long as the platform is synchronized with Allcoin. Note: The user deposit address is unique for every type of digital asset; make sure you are using the correct one.
Example:
If Allcoin user A wants to send a payment of BTC to Allcoin user B, user B first shall copy the BTC deposit address in the Allcoin system and send it to the user A. Then user A can transfer BTC by using BTC Withdrawal/Transfer function from his/her own account to the address provided by user B.
Q：How much is the commission fee for transactions?
A：The commission fee for a transaction depends on the category of the digital asset. Please refer to the “Transfer Instruction” on the withdrawal page and “Transaction Rules” on the transaction page for more fee amounts.
Q: Which countries do not support Allcoin?
A: Countries do not support Allcoin:
Afghanistan, Albania, Algeria, Angola, Belarus , Bosnia and Herzegovina, Central African Republic, Ivory Coast, Croatia, Cuba, Ecuador, Guyana, Iran, Iraq, Israel, Kenya, North Korea, Laos, Lebanon, Liberia, Libya, Macedonia, Myanmar, Panama, Papua New Guinea, Sao Tome and Principe, Somalia, South Sudan, Sudan, Syria, Tanzania, Turkey, Turkmenistan, Uganda, United States of America, Vietnam, Yemen, Zimbabwe.
The previous Allcoin.com has been taken-over. If you still have any assets in your previous account, please contact: allcoin.com@outlook.com