Apple's Schiller Says Your iPhone 5's Chips And Scratches Are Normal

We've seen numerous complaints about chips and scratches on the
iPhone 5, and
9to5Mac reports on one concerned customer who took it upon
himself to email Phil Schiller, Apple's SVP, to see what the deal
is.

Schiller's reply was simply that it's "normal" for aluminum
products.

The quote:

Any aluminum product may scratch or chip with use, exposing its
natural silver color. That is normal.