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Cancellation Policy

Customer confidence and satisfaction with our brand is our primary concern. We want to build a positive relationship with you, and your satisfaction is very important to us.

We make every effort to provide a high-quality service to our customers. Our product range is time based as such we cannot guarantee a refund for a cancellation in respect of our games and services. If you change your mind after booking and paying for a certain product, Escapology Entertainment India Pvt Ltd will act only on the policy here within. We will act according to the following guidelines:

In case of a cancelled pre paid booking where the cancellation is advised not less than seven days prior to the booking time we will seek to offer an alternative time slot suitable to you. If an alternative suitable booking cannot be found a full refund will be made.

In case of a cancelled pre paid booking where the cancellation is advised less than seven days prior to the booking time we will offer an alternative time slot which may or may not be on the same date or an alternative date you advise us of. If you take up the offered alternative slot there will be a rescheduling charge of 200 rupees per player. If you do not take up the alternative offered time slot, no monies will be refunded.

If you wish to postpone or reschedule the date/time of the pre paid booking within 48 hours of the booked slot, we will seek to accommodate your request but we can make no guarantee of being able to provide a suitable alternative time. If we are able to provide a suitable alternative, there will be a rescheduling charge of 200 Rupees per player.If you wish to postpone or reschedule the date/time of the pre paid booking within 48 hours of the booked slot, we will seek to accommodate your request but we can make no guarantee of being able to provide a suitable alternative time. If we are able to provide a suitable alternative, there will be a rescheduling charge of 200 Rupees per player.

No Cancellation or postponing requests can be dealt with within 24 hours of the booked time.

All refund transactions will be processed online if the payment was made online or in cash or to your credit card if the payment was made personally at the venue.

If you wish to cancel or amend any of your bookings kindly contact us through our website or call us at the relevant venue and we will seek to help you in the best way possible. Also, If you have any other concerns or comments about any of our services you can contact us at info@escapology.in.

Escapology India Private Limited reserves the right to modify any provisions of the refund and cancellation policy without any notice at any time.

In case of any assistance please get in touch with us on : 022 67085497 | 022 67085498/8879978888 & supervisors.rcity@escapology.in. We assure you of our best services.