Terms & Conditions

No. As an additional security precaution, we don’t retain any details of your credit card.

How can I take steps to secure my computer?

There are several ways that you can help safeguard your computer:

- Firewalls protect your system from hackers by monitoring the internet traffic that travels to and from your computer. They can be one of the most effective ways to protect your computer.- Antivirus software protects your computer against many viruses, worms and Trojan horses that can damage your files or hard drive, allow intruders to gather your personal information, or allow intruders to access your computer to attack others without your knowledge.- Anti-spyware software detects, disables and removes spyware and helps prevent other spyware being installed in the future.- Anti-spam programs block or filter spam before it reaches you. Many Internet Service Providers (ISP) and antivirus providers also provide spam-filtering services. Antivirus and anti-spyware software will help filter out malicious software that comes via spam. However, not all spam is malicious, so you may find that some of the harmless (but annoying) messages still come through.

If you are not computer-savvy, we suggest you ask a knowledgeable friend, family member or a computer technician to help you with computer protection.

How does Hatton and Laws prevent online fraud?

We take online fraud very seriously. We use state of the art anti-fraud systems to monitor all activity on our site and have processes in place to challenge and block fraudsters. Any fraudulent activity may be immediately reported to the appropriate authorities.

Is it safe to enter my credit card and personal details?

All payments made via the Hatton and Laws online site are processed using Verisign SSL (Secured Sockets Layer). SSL refers to the process of encrypting confidential information sent over the internet. When SSL is active a padlock is displayed in the status bar of your browser, indicating that you're in a secure environment. For more information you can visit www.verisign.com.au.

What is phishing, a fake fraud alert and spam?

Phishing involves tricking people into providing their personal details by sending hoax emails that appear to come from a trusted organisation. Phishers may copy an organisation's logo, images or even their entire website to make their emails look genuine.

A fake fraud alert is similar to phishing but may come in the form of a hoax email or phone call. Generally, a scammer will contact you and tell you that there is an issue, for example suspicious purchases on your credit card, and tell you that you need to upgrade your security on the account. They ask you to confirm all your personal details in order to fix the 'problem' but, in doing so, they access your private information.

Spam is unsolicited junk email that is usually sent in bulk. The most common uses of spam are to spread malicious software (viruses, spyware, Trojans, etc) or encouraging an email reply (including 'unsubcribe' emails) to confirm that the scammer has sent the email to a real email address.

What should I do if I think I've been contacted by a fraudster or a scammer?

If you receive an email that you suspect is phishing or spam, delete it without replying or clicking on any links (even the ones that say 'unsubscribe'). If you're not sure of the legitimacy of a Hatton and Laws email or phone call, before you supply any details, use our Enquiry Form or call us on (03) 6331 4333 through our opening hours.