Category: Technology

The realm of Technical Support is there to provide expert assistance to those who are not so tech-savvy. Although they still expect you to know what a computer is, and how to turn it on, and to know that you can’t ‘fix the internet’ because it isn’t pretty enough. You have been warned…

Customer:*happy* “Hi there! Ugh, I ended up ordering the wrong thing online. Silly me; should have been paying more attention. Can I return this?”

Me: “Yah! Sure, no problem. Can I get the order number from you?”

Customer: “Of course!” *reads it off*

Me: “Perfect. Just one second. I’m sorry; my system shut off on me. We have an online return option. Would you like me to walk you through the steps? It’s really simple. If not just give me. like. 60 seconds to bring my system back up and I would be more than happy to do the return for you.”

Customer: “YOU WANT ME TO DO IT ONLINE?! YOU DON’T WANT TO HELP?! FINE!” *hangs-up*

(As cashiers, we’re required to ask for emails at the end of a purchase. Customers can decline, and it’s no problem for us to bypass the email capture screen. I’ve just finished up ringing a young woman and her boyfriend.)