In an increasingly competitive market, utility companies need to focus on customer experience. Making a few simple adjustments to a customer communication strategy, can help to build customer loyalty and brand trust, while also receiving payments on-time.

For many businesses the majority of customer service calls and emails are monopolised by common, straightforward requests. However, this is set to change with the introduction of RCS and chatbot integration.

One of the main features of RCS is verified sender. A brand cannot send an RCS message to its customers without first going through a rigorous verification process. Spammers won’t be able to verify an unofficial brand name and so hopefully, will no longer be able to spam customers in this format.

As we celebrate the 25th birthday of the humble text message, there is debate within the industry as to the future direction of this much loved messaging service. When the text message was first launched, consumers jumped at the chance to be able to contact friends quickly and easily from almost anywhere and at any… View Article

RCS is set to revolutionise the telecommunications industry on a global scale. But what does this mean for you, as a business? We take a look through some of the core benefits you can expect to experience by implementing this new capability into your communications strategy.