Passenger rights

Passenger rights

Why passengers' rights matter

Air transport: new rights for people with reduced mobility (short version) (00:46)

The EU is the only area in the world where citizens are protected by a full set of passenger rights – whether they travel by air, rail, ship, bus and coach.

Europe has experienced a boom in mobility over the last thirty years. Community legislation has therefore been introduced for all modes of transport to protect passenger rights and ensure they are not lost in a myriad of national rules.

Information for citizens

If you have experienced delays, cancellations, damaged luggage, or have special mobility needs visit the ‘Your Europe’ passenger rights website where you can find information and advice on your rights and how you can get a refund or compensation.

Enquiries and Complaints

If you wish to apply for a refund or compensation

For air passengers only, complaint forms are available here: EU Complaint form for air passengers . These complaints must be sent to the airline or competent National Enforcement Body, NOT to the European Commission.

Rail, bus and ship passengers' complaints should be directed to the carrier or company responsible. If this is unsuccessful, or you are not satisfied with the reply you received, then you can complain to the National Enforcement Body in the EU country where the incident took place.