Emergencies

Emergency repairs are defined as any disrepair that poses a risk to the health and safety of a tenant, or any serious damage to the property/premises or tenant's belongings. If someone is at risk of getting injured, being threatened or a crime is being committed and is in progress, please phone 999 and let us know afterwards. Likewise, if you require immediate medical attention or there is a danger to life, phone 999 immediately.

In the case of a gas or electricity emergency, please contact National Grid on the following emergency numbers:

National Grid - gas emergency: 0800 111 999

National Grid - electricity emergency: 0800 40 40 90

In an emergency that is defined as emergency repairs, please call us on:

The emergency number will divert through to a staff member's phone so please allow it to ring, then divert, then ring again.

This does not mean we have staff on-call 24 hours a day - this number is available for you to use in a true emergency where your safety is in danger.

Please also remember that if you are phoning in the middle of the night, the staff member is liable to be asleep.

Frivolous or non-emergency use of this phone number will incur a fee - if your problem can wait until the following day please send us an email or a maintenance ticket and we will deal with your problem during business hours.

Please try to think about what exactly we might be able to do at the time of day/night you are calling us - if it is the middle of the night or a Sunday/Bank Holiday we are extremely unlikely to be able to call out contractors until normal business hours anyway (e.g. plumbers, electricians, boiler engineers etc).