From 31 December 2014, Passenger Terminal T2 – Noibai International Airport will be officially put in to operation, serving international flights. T1 Passenger Terminal T1 Terminal will be renovated to continuously serve domestic flights.

Passenger Terminal T2 – Noibai International Airport includes four floors and one basement with total floor area of 139.216 m2 including main building and 2 wings, designed to use large glass wall to get full of natural light and save daytime energy. Equipped with modern and synchronized aviation technology according to international standards. Can accommodate a maximum passenger capacity of 10 million passengers a year for the first phase (up to 2020) and 15 million passengers a year for the 2nd phase (2020 – 2030).

To provide necessary information for passengers, Noibai International Airport had built following documents and guidance:

- Route plan to and from T2 Passenger Terminal.- Layout of 4 floors of the Terminal- Procedures of arrival and departure flights.- Transport between T1 and T2.- Plan to operate international flights at T2.- Technical equipment systems

After immigration, passengers use escalator to the 1st floor to retrieve baggage.

- Step 4: Baggage collection.

Retrieve your baggage at 06 baggage claim carrousels at 1st floor;

Baggage handling and delivery is the responsibility of the airlines from the point of check-in to the point of collection. In the unlikely event that your baggage is damaged or lost, please proceed to the Lost & Found counter at the baggage claim area for assistance.

- Step 5: Customs inspection

After you have your baggage and all your belongings, undergo the Customs inspection before leaving.

- Step 6: Enjoy your nice trip:

After finishing Customs inspection, passenger exit to the public hall and find means of transport to Hanoi downtown. You can easily get in taxi or public bus outside. Have a nice trip!

International departure passengers:

- Step 1: Check-in:

Check-in counters are located in the 3rd floor.

The number of your check-in counter can be verified on the Flight Information Display System. Passengers use passport and airticket to check-in. Note to check their boarding passes at the check-in counter.

- Step 2: Baggage screening and clearance:

Your baggage will be screened and verified.

- Step 3: Immigration

Before the immigration counter, VeriPax 1 equipment will display the state that passengers’ baggage need more customs inspection and security check or not. Please observe the sign,

- if the status “clear”: Passengers continue with immigration procedures

- if the status “unclear”: passengers follow a staff to the Recheck counter at 3rd floor; then return to complete immigration procedures.

- Step 4: Security and customs inspection

Going through security inspection, passengers present their boarding passes and their identity documents.

VeriPax2 equipment will display the state that passengers’ baggage need more customs inspection and security check or not.

§ Method of fueling: Aircraft at Terminal 2 are filled the fuel through Fuel Hydrant System. The hydrant pit is installed underground in the apron. The hydrant dispenser truck will connect the hydrant pit to wing of aircraft.

Essential services:

At the time of operating, T2 Passenger Terminal has completed to provide adequade essential services for passengers including:

With the operation of new terminal T2, enhancement of services quality, Noibai International hope to be your kind royal, safety and attractive destination that bring impressive experiences for each passengers passing through the airport of Ha Noi capital.