ServiceDesk Plus Reports provides it all

Why install different reporting tools when ServiceDesk Plus has everything that you require to generate helpdesk reports. From instant predefine reports, to customizing reports, and from scheduling reports, to export and mailing the generated reports, ServiceDesk Plus Reports provides it all.

Each category has reports based on Department, Level, Mode, Priority, Requester and Technician.

Customizing Reports

Create reports that meet your needs if you are unable to find them from the predefined out-of-the-box reports list.

Custom Reports
Customize and generate reports for any module say, Requests, Survey, Problem, Software and so on. Run reports as Tabular, Matrix or Summary reports and also, pick the display columns, set the criteria and filtering options.

Query Reports
Run reports on defining query by using different tables from a module in the Query Editor. Get the table schema for any modules say, Incident Requests, Problems, Changes, Resources or Software in the application.

Scheduling Reports

Schedule routine reports to generate daily, weekly, monthly or yearly, on a specific date and time. You can choose to schedule the predefined reports or custom reports, and have them mailed to the concern authority in pdf, xlx, csv or html formats