A LoyaltyLobby reader from Europe sent me two screenshots that illustrate how the changes that took effect on August 1, 2016 (read more here) have affected the number of award miles earned for partner flights when credited to AAdvantage.

Rocketmiles has launched a new first booking promotion for Finnair Plus members.

You can earn 3,000 bonus Finnair Plus points for the first booking made by July 31, 2016 (the actual stay can be later), in addition to the 500 to 10,000 points that you earn each night.[click to continue…]

There is interesting Finnair related court case going on in Finland right now where flight attendant smuggled Chinese citizens to Schengen area that didn’t have proper visas.

The passengers were ticketed to fly to Russia and had proper Russian visas on their passports. The flight attendant, however, let them to Finland using side doors at the Helsinki-Vantaa airport bypassing the passport control and most of the passengers continued then to Central Europe.[click to continue…]

European Union has very pro-customer friendly legislation for flight delays and cancellation by the community carriers (+ Norway, Switzerland & Iceland) and all flights operated from the community countries plus the three listed. You can access EU’s website for Passenger Rights here.

A LoyaltyLobby reader sent me an email about the maddening experience he is having with Finnair to get the airline to pony up the required compensation per the EC 261/2004. Remember that you can always email me, sent a message via Facebook or use Twitter. I’ll try to cover Reader Questions & Comments here several times a week.[click to continue…]

Here are six reader questions from the past week (so many good questions coming in!) that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however.[click to continue…]

Le Club AccorHotels has launched a double and triple Finnair plus miles promotion for stays between November 1 – December 31, 2015.

You must have your Le Club AccorHotels earning preference set to airline miles and have Finnair Plus chosen as the designated partner where the points are converted automatically after each and every stay.[click to continue…]

Le Club Accorhotels had interesting offer on its email advertising opportunity to convert Finnair Plus points to hotel points with a bonus.

Turns out that this is (at least as far as I can tell) basically a double Finnair Plus points promotion for all flights between October 1 – November 30, 2015, and doesn’t really require Finnair to Accor conversion.[click to continue…]