Refund Policy

Refund Policy

We DO NOT provide any refunds or money back guarantees for SEO services or website services.

Refund Policy for Design and Programming Services

All Website design and programming sales are final. Cyber Lords may accept a refund request in some cases, at our discretion. If this is the case it will always be if the amount of hours put towards the job is less than the total amount of the deposit paid for the job. If this is the case, the remaining monies left after billing for all hours to date can be refunded to the client within 14 days and all work will cease.

Return Policy for Other Services

Other services including, but not limited to Graphic Design, Audio & Video editing, Web Design and Development are typically custom projects. Each project is evaluated individually to estimate the total project cost, based upon the unique needs of each client.

Cyber Lords maintains the same refund requests for all other hourly work as stated in the above Design and ProgrammingPolicy.

Chargebacks

If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues.

Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.

Please note, that as long as all the work is done manually to ensure best results and avoid any penalties that might be caused by any machine-generated involvement into key SEO activities, we DO NOT provide any refunds or money back guarantees. This is a common practice with all responsible and professional interactive marketing companies.

This is also explained by the fact that the behavior of search engine robots and changes in the ranking algorithms of all major search engines remain out of our control. What we guarantee though is that your website will be optimized in compliance with the latest search engine optimization policies, using only “white hat” techniques, which in combination with our high expertise and hard work will eventually lead to a noticeable increase in rankings and traffic.

Cyber Lords provides exceptional Search Engine Optimization (SEO) services to its clients. We do everything in our power to keep our prices competitive. The nature of SEO is that it is unpredictable and therefore cannot be guaranteed in any way. Any SEO Company that guarantee’s 1st position in Google or other search engines is not being 100% honest with its clients.

Cyber Lords aims to be honest and faithful to our clients. Meaning that we will be upfront with our clients needs and do everything in our best effort to please the client. With that being said, we do not guarantee our SEO services to any extent.

The month of SEO services that you purchase from SEO Associates is billed ahead of time. You are always billed for the month of services that are to be rendered. Once SEO services have been paid for, Cyber Lords will render SEO Services for the entire month being billed.

Clients cannot cancel SEO Services in the middle of the month for that month’s services. At no time, can any part of current month SEO funds be refunded. We offer month to month, if you are not 100% satisfied, then feel free to cancel before the beginning of the next month. But before you do that, please give us one last opportunity to make you happy. That’s fair don’t you think? If for any reason you are unhappy with our SEO Services, please contact us so that we can remedy the situation or simply do not pay for the following month.

Please feel free to contact us if you have any concerns or questions about this Refund Policy.