Return Policy

Congratulations on your purchase of a new “BuildaDream” product. At BuildaDream Playhouses, our goal is to develop and provide products that exercise a child’s mind and imagination through play.

We have gone the extra mile to provide detailed product descriptions, photos, and videos of our products. With this in mind, please understand that we DO NOT accept returned products UNLESS they are damaged in transit or defective, or we accidentally sent the wrong product. Under the foregoing circumstances, we will gladly exchange your product free of charge in accordance with the following Return Policy:

This policy applies only if we accidentally send you the wrong product, or if the product is damaged in transit, or defective. This policy does not cover conditions resulting from abusive handling, misuse, or neglect, including: (a) exposure to water or outdoor elements; (b) improper assembly; or (c) failure to follow product safety, use, or storage guidelines. This policy allows you to return goods that you have purchased, in exchange for a replacement product.

To arrange for a return or refund please send an email to returns@buildadreamplayhouses.com. Returns will be accepted under this policy only if requested within 14 days from date of receipt. As part of any return, we ask that you please include your full name, proof of purchase, contact number, and reason for return.

We will review any return request and, upon accepting your return, will make the necessary arrangements to pick up the defective package at no extra cost to you. We will schedule a convenient pick-up time for you. Once onsite, a FedEx Express courier will arrive and print a customer receipt and free shipping label to complete the return. Please note: We will only incur the cost of ONE pickup attempt.

Returned items must be in new condition with their original packaging. We will not ship any replacement items until the original product is returned. We can only accept the return of opened items if they are damaged or defective.

Then upon receiving the defective shipment we will send out the corrected shipment free of charge. We will also send an email confirmation upon shipping the new product complete with a new tracking number.

This return policy was last updated on September 3, 2010. We may update this policy from time to time as our business continues to evolve and change.

If for some reason our products do not meet your expectations, PLEASE LET US KNOW. Send your comments to comments@buildadreamplayhouses.com .We will do our best to ensure that you remain a satisfied customer. Any input on how we can improve our products or customer service to better serve our valued customers is greatly appreciated.