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I don't accept returns or cancellations

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Intimate items (for health/hygiene reasons)

Items on sale

Returns and exchange details

At this time, I do not offer returns on jewelry unless it is defective, or a mistake on my part. All sales are final on body jewelry and we cannot accept returns on body jewelry for any reason. All body jewelry is made of 100% sterling silver. Jewelry that has darkened is not a defect, but a natural occurrence called tarnish. This can happen when fine jewelry such as sterling silver, gold filled and solid gold is exposed to temperature changes and oxygen. Elements in the air oxidize on the jewelry causing a dark appearance. This can be remedied by cleaning and polishing the jewelry with polishing cloths available here:

If you need your ring resized, please note you will need to purchase a ring resize listing in order for me to resize and reship the ring back. Please purchase this listing for a ring resize:

https://www.etsy.com/listing/219803843/ring-resize

If you have any questions or concerns, please contact me before leaving feedback as I am more than happy to help with any issue that may arise!

All jewelry must be returned in the original jewelry box to prevent damage during shipping. Please do not return the jewelry in a regular envelope.

Please note returned items are subject to a 15% restocking fee of the original price and original shipping charges are not refunded on any items returned.

Shipping policies

Autumn Equinox is run by me alone, so it may take a little extra time for me to make your jewelry especially for you. I try to get orders done within 1 to 3 business days, but sometimes it takes a little longer due to everything life throws at this one woman show. Please contact me first with any issues! I am very eager to help resolve any issue!

I ship first class United States Postal Service to anywhere around the globe. Once payment is received, items will be made to order, processed and shipped out of the studio within 1 to 3 business days. First class shipping can take anywhere from an additional 3 to 5 days in the United States and an additional 2 to 6 weeks outside the US.

I do offer free shipping every once in a while, so be sure to check back often!

If you need an order rushed, please contact me before purchasing for more information.

Most orders will be shipping in one jewelry box to prevent damage during shipment. If you need more than one box for gift giving, please message me before purchase as this increases the shipping weight and price to ship.

If you purchase a ring and do not specify a size, a size 7 will be sent. If you need a different size, please contact me within 48 hours of purchase.

Please note if you are an international customer, you may be charged customs fees and/or handling fees based on your country's customs policy. I cannot ship packages marked as a gift as it is illegal and could result in jail time and/or fines. Thank you for understanding.

Autumn Equinox is run by me alone, so it may take a little extra time for me to make your jewelry especially for you. I try to get orders done within 1 to 3 business days, but sometimes it takes a little longer due to everything life throws at this one woman show. Please contact me first with any issues! I am very eager to help resolve any issue!

I ship first class United States Postal Service to anywhere around the globe. Once payment is received, items will be made to order, processed and shipped out of the studio within 1 to 3 business days. First class shipping can take anywhere from an additional 3 to 5 days in the United States and an additional 2 to 6 weeks outside the US.

I do offer free shipping every once in a while, so be sure to check back often!

If you need an order rushed, please contact me before purchasing for more information.

Most orders will be shipping in one jewelry box to prevent damage during shipment. If you need more than one box for gift giving, please message me before purchase as this increases the shipping weight and price to ship.

If you purchase a ring and do not specify a size, a size 7 will be sent. If you need a different size, please contact me within 48 hours of purchase.

Please note if you are an international customer, you may be charged customs fees and/or handling fees based on your country's customs policy. I cannot ship packages marked as a gift as it is illegal and could result in jail time and/or fines. Thank you for understanding.

Additional policies

Please note, rings are in US RING SIZES. Rings are made using a standardized ring sizer and backed by ruler measurements. If you are unsure of your size in US RING SIZES, please refer to this chart, or leave me a note at checkout for your size in your country's size. I can also make rings based on circumference measurements.

http://autumnequinoxjewelry.com/ring_size.jpg

Unsure of your ring size? Print this free ring sizer here: (make sure print scale is set to 100%, otherwise sizing will not be accurate http://autumnequinoxjewelry.com/ringsizer.gif

Jewelry care tips:

No chlorine or salt water! Remove all jewelry before going into a hot tub or swimming pool or salt water. Chlorine or salt water can damage and discolor metals such as gold, sterling silver, and platinum and can slowly erode the finish and polish of gemstones.

Don't wear jewelry when applying sunscreen, makeup, lotions, and when in the shower. These products cause a film to form on your jewelry, making it appear dull and dingy.

Wipe jewelry after wearing. Use a clean, soft, slightly damp cloth to wipe jewelry after wearing to remove any summer lotions. This will enhance the jewelry’s luster and will ensure that it is clean before storage.
Store your jewelry in a clean, dry place.

Keep your jewelry in a fabric-lined jewelry case, or in a box with compartments and dividers to prevent pieces from scratching each other.

All fine Jewelry such as gold, silver, and platinum with oxidize and tarnish. Remedy this and keep your jewelry looking new by using sunshine cloths. Sunshine cloths contain a special polishing compound and can be reused indefinitely. Do not wash sunshine cloths.

Please note, rings are in US RING SIZES. Rings are made using a standardized ring sizer and backed by ruler measurements. If you are unsure of your size in US RING SIZES, please refer to this chart, or leave me a note at checkout for your size in your country's size. I can also make rings based on circumference measurements.

http://autumnequinoxjewelry.com/ring_size.jpg

Unsure of your ring size? Print this free ring sizer here: (make sure print scale is set to 100%, otherwise sizing will not be accurate http://autumnequinoxjewelry.com/ringsizer.gif

Jewelry care tips:

No chlorine or salt water! Remove all jewelry before going into a hot tub or swimming pool or salt water. Chlorine or salt water can damage and discolor metals such as gold, sterling silver, and platinum and can slowly erode the finish and polish of gemstones.

Don't wear jewelry when applying sunscreen, makeup, lotions, and when in the shower. These products cause a film to form on your jewelry, making it appear dull and dingy.

Wipe jewelry after wearing. Use a clean, soft, slightly damp cloth to wipe jewelry after wearing to remove any summer lotions. This will enhance the jewelry’s luster and will ensure that it is clean before storage.
Store your jewelry in a clean, dry place.

Keep your jewelry in a fabric-lined jewelry case, or in a box with compartments and dividers to prevent pieces from scratching each other.

All fine Jewelry such as gold, silver, and platinum with oxidize and tarnish. Remedy this and keep your jewelry looking new by using sunshine cloths. Sunshine cloths contain a special polishing compound and can be reused indefinitely. Do not wash sunshine cloths.

FAQs

Gold-filled is very different from plated. The core metal is jewelers’ brass. A gold alloy is bonded to the surfaces of the brass core with heat and pressure. Unlike plated (electroplated or "dipped") metals, Gold-filled is legally required to contain 5% or 1/20 gold by weight. This 5% is then described by the karat weight of the gold alloy. Our Gold-filled items are all 14kt gold-filled. 14k Gold-filled products are identified as 14/20 Gold-filled, or 14kt Gold-Filled.

No worries! This is tarnish. It is completely normal, and can happen when jewelry sits in a jewelry box, or is not worn on a regular basis. It can also come from chemicals like bleach, and other household cleaners.

Be sure to remove your jewelry before cleaning. Tarnish can be removed by any commercial jewelry cleaner, silver polish, or polishing cloth.

If your order hasn't shipped and need a different size, send me a message within 48 hours of payment, and I will make the updated size.

If you've received your ring and find you've ordered the wrong size, There is a ring resize listing here: https://www.etsy.com/listing/219803843/ring-resize

No. All jewelry from Autumn Equinox is made from .925 sterling silver, 14k gold, or 14k gold filled. None of our jewelry contains any nickel!

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.