Patient Guide

Patient Guide

Have a question about how to become a patient, or about the care we offer to current patients? You’re in the right place!

Below you’ll find lots of information that addresses common questions from community members and current patients, including appointment requests, insurance coverage, changing care providers within our network, and more. Click on the links below to jump down to the section that interests you.

Make an Appointment

It’s best if you can call ahead of time to schedule your appointment with us by calling (323) 635-1140 or logging into My Chart. If you need to be seen right away, we will try to accommodate walk-ins, but we aren’t always able to. If you would like to make a same-day appointment, we advise that you call before 9:00 am.

Prepare for Your Appointment

Remember these things to make sure your appointment goes as smoothly as possible:

You will be given a designated arrival time to complete registration and the benefit program screening process.

Please bring your insurance card and photo identification to every visit. We accept most major insurance plans.

If you do not have health insurance, please bring all the paperwork needed to process your application.

Please bring all your medications (or a list of your medications) with you to every visit.

HCLA is the largest IPA network in Los Angeles County that contracts with FQHCs and community health centers. Click here to learn more about HCLA.

Benefit Enrollment Assistance

QHC are proud to offer multiple programs to help low-income individuals and families pay for their healthcare costs.

Insurance overview. Our multilingual Enrollment Advocates help new and current patients understand what health insurance programs are available, how they work, and which ones they may qualify for.

Enrollment assistance. Our Enrollment Advocates, who are Certified Enrollment Counselors, help patients complete the applications and follow up to ensure that patients are covered for the medical care they need. Follow-up includes working with Medi-Cal social workers, choosing an HMO (Health Maintenance Organization) and helping families and individuals understand what the programs are covered.

Automatic benefit screening. All new QueensCare Health Centers patients will go through a benefit screening process during their first appointment.

Payment Policies

QueensCare Health Centers will bill your insurance provider for Professional Service Fees provided during your visit. It is our policy to collect all co-pays, deductibles, and fees not covered by your insurance at the time of the visit. If you do not have insurance, our Enrollment Advocates will screen you to see if you qualify for a health plan. If you do, they will help you enroll in the plan that best meets your family’s needs.

We accept Cash, MasterCard, and Visa as forms of payment. Because of our commitment to providing health care for our community, a sliding fee scale is available to those who do not qualify for any program and do not have private insurance.

Request a Provider Change

To request a different primary care provider, please contact our Patient Access Team at (323) 635-1140. A QHC representative will contact you within 48 hours after receiving your request.

Obtain Medical Records

California law (AB610) allows the healthcare provider a 15-day processing period from the date a medical record request is received. QueensCare Health Centers’ turnaround time is about 15 business days.

To receive a copy of your medical records, follow the steps in the file below that corresponds to your preferred language. The files provide detailed guidelines and instructions that will help make sure you get your medical records as quickly as possible. Once your request is placed, expect to wait about 15 business days to receive your records.

Fun (and Free) Things to Do with the Kids this Summer

QueensCare Health Centers is a federally qualified health center, partially funded by grants from the U.S. Department of Health & Human Services, Health Resources & Services Administration and has been deemed under the Federal Tort Claims Act. The health services provided by QueensCare Health Centers are also partially funded by the County of Los Angeles. QueensCare Health Centers treats all patients, regardless of ability to pay.

CONNECT WITH US!

The health services provided by the QueensCare health centers are partially funded by the County of Los Angeles. This health center is a facility considered FTCA. We are a federally qualified health center, partially funded by grants from the federal government. We are supervised by a Board of Directors of our community. As a federally qualified health center, we are a considerate entity and serve everyone, regardless of ability to pay. Our services include preventive and primary care for adults, pediatrics, obstetrics and dentistry.