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Customer Reviews

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Very Good

All reviews (76)

82%
would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

T Hill

November 2016

My mothers birthday stay

On booking I requested a 1pm check in due to it being my mums birthday we wanted to drop the bags off and explore.

We were disappointedly told we could not check in till 3 therefore waiting around for 2 hours. Was really unhappy that you pay as much as you did to then have to sit round for 2 hours.check in at 3pm then you have to leave by 12 the next day. No apology offered just advised there wasn't a room ready for us even though we had made that special requirement the day before. When I visited the second time the receptionist couldn't even remember I had been in the first time and was quite ignorant. The booking details had Mr on them when clearly my booking online had Miss on it which was also quite embarrassing. The trip to the restaurant in there was embarrassing when asking for dietary requirements they literally the appeared to have no chicken to suit this requirement so our food was cancelled. Really couldn't believe an establishment this size had no chicken. The staff were friendliest on check out and that seemed to be due to what appeared to be a male boss sitting down next to the reception doing the books. We checked out at 9am because I just really couldn't wait to get home. I would not stay here again. Disappointed.

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Georgina B

November 2016

Great room

Relatively quiet for location, small room but modern with everything you needed.

Andy Smith

September 2016

£165 per night with no breakfast :O

£165 per night with no breakfast :O

nigel h

September 2016

Handy for Euston and Holborn

Two minute walk from Euston and 15 min walk to Holborn.

The hotel is clean, however the bedrooms are rather spartan. Venetian blinds and plain white walls does give the feeling of sleeping in a utility room. No iron in room - had to call for one. The bar was very dreary, made worse by the adjacent restaurant being closed with all its lights off. This is a good 3* hotel, but not 4*.

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A Wilcox

August 2016

Bed and breakfast

The bed creaked every time you moved it was so loud we had little sleep
The breakfast was a strange affair £10 for continental or £16.95 for both .

Seems the wrong way around to us . However we were hungry so opted for both and proceeded to help ourselves to cold cut meats, fruit, cereal etc returned to our table shortly after our cooked breakfast arrived so we had both on our table . We asked for it to be re cooked later but were told they would only put it back on the pass !!!. So we all but abandoned the continental so as not to let the English go cold or dry out on the pass.

But it was the dining room staffs attitude that was the worst element of what was the worst breakfast we have ever been subjected to !.

We were not the only ones .

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R Ballam

July 2016

Good hotel let down by poorly trained staff.

Room was fine.

There was a fire alarm in the middle of the night. Fortuntely, this was a false alarm but the evacuation was slow and chaotic with no sign of a fire marshall or any form of coordination.

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E Stuart

July 2016

Ambassadors Bloomsbury

This is the second time we have stayed here and we absolutely love it.

The rooms feel like home from home, it's quiet, it's convenient as its right by London Euston station which is where we always travel too. The hotel staff are always kind and friendly and I would recommend to anyone!

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Ruth W

May 2016

cosy but safe and clean

The standard room I had was as small as described by other reviewers.

However, if you only need a safe place to sleep, with a really good mattress, then this hotel is fine. Nespresso machine and a bottle of water for free. Shower lovely.

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Annmarie Higgins

April 2016

Central London location a short walk from Euston Station

A very central hotel only a few minutes walk from Euston Station.

Excellent food in the restaurant and lovely staff.

Breakfast and dinner were however very expensive.

Bedroom was clean and good quality however absolutely tiny.. could almost step into the en suite shower without getting out of bed..

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Alison B

March 2016

Lovely hotel

Just stayed one night, perfect location for Euston.

Staff very friendly and helpful. Room was spotlessly clean. Bed was very comfortable and as a lone female traveller I felt very safe. Did not have breakfast but thought maybe a bit expensive. Would stay here again without hesitation.