Support System for WordPress

Support System for WordPress by WPMUDEV

Provide excellent customer support with a support ticketing system for WordPress that has a FAQ built in to help your clients and customers.

You can quickly easily setup a full features support ticketing system with an FAQ built in for your customers. Save time by offering common support questions in the FAQ while at the same time tracking and managing support request through a very reliable ticketing system.

Take the Struggle out of providing support. Users can:

Submit tickets

Track responses (front-end and back-end)

View the FAQ for common issues

You can categorize tickets for easy assimilation, information gathering and provide excellent responses. You can assign staff based on categories so their expertise can shine through.

Powerful Text Editor

The text editor provides a visually appealing way offer customer to write tickets and staff to respond to tickets. Customers and staff can also include files to share such as screen pics and other pertinent files needed for support. Videos from supported providers such as YouTube can be embedded directly into the support tickets.

Powerful FAQ

Cut down on support tickets

Easy to navigate

Reduce repetitive questions

User ratings for helpfulness

24/7 support

The Customer Support System Plugin for WordPress gives both users and staff an effective way to track, manage and respond to support requests.

Support System for WordPress Features

Easy-to-use interface for viewing and answering tickets

Email notifications when new tickets arrive

Assign tickets to specific team members/staff

Fully functional editor lets you include styles and images in your responses

Fully integrates with Pro Sites so you can make support a premium feature

Users get a handy built-in Dashboard menu that allows them to view, create and submit tickets