Siebel Lead Analyst

Our partner:Our partner is the Shared Service Center of one of the worlds largest companies headquartered in the UK, serving customers in more than 100 countries across six continents. The SSC in Budapest provides Finance, Customer Service and Operational Procurement services.

Location:Budapest

Responsibilities:

Role is responsible for driving Siebel optimization initiatives from both technical and functional perspective

Providing central technical, administrative and consultation support for the BSC organization

Support team members, line managers and Siebel Super Users (SSU) by providing general guidance and training

Serve as an expert in Siebel and provide recommendations for process and efficiency enhancements

Working closely with the Business Optimisation team on idea / project implementation

Supporting Operations and the Transition team including for ad-hoc and urgent requests, by ensuring SSU availability and coordination.

Lead or take part in Continuous Improvement projects to gain tangible productivity improvements for the BSC

Oversees Siebel integration with other IT components

Maintaining a good working relationship with stakeholders on all level across the organisation both internally and externally to the BSC

Attend regular conference calls outside of normal business hours to interact with global peers and stakeholders (Once a week in average, only on workdays)