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Head Chef - Cresswell Towers

We are seeking a Head Chef with strong organisational skills to join the team in Cresswell Towers, Northumberland on a full-time permanent basis. You will be responsible for a team of up to 3 and will be overseeing our busy main Restaurant kitchen.

We are seeking a Head Chef with strong organisational skills to join the team in Cresswell Towers, Northumberland on a full-time permanent basis. You will be responsible for a team of up to 3 and will be overseeing our busy main Restaurant kitchen.

This position is 48 hours across 6 days including evenings and weekends.

Your main responsibilities will include:

Leading the kitchen team to deliver menu items in a timely and efficient manner

Holiday Home Sales Advisor - Naze Marine

Want to help customers achieve their dream every day?
At Parkdean Resorts, customers and people are our heart and soul so we need amazing people to join our Holiday Home Sales Teams who share this vision.
We’re constantly growing and our plans mean we need to expand our sales Teams UK wide. We’ve opportunities for either first step or next step in your sales career- as long as you bring the right behaviours and attitude we’ll train the skill and support you to continuous success.

Want to help customers achieve their dream every day?

At Parkdean Resorts, customers and people are our heart and soul so we need amazing people to join our Holiday Home Sales Teams who share this vision.

We’re constantly growing and our plans mean we need to expand our sales Teams UK wide. We’ve opportunities for either first step or next step in your sales career- as long as you bring the right behaviours and attitude we’ll train the skill and support you to continuous success.

On a daily basis you’ll be:

Engaging with both new and existing customers helping them to achieve their dream of holiday home ownership

Walking and talking the customer through the sales journey, ensuring at every stage the customer has all of the information required to make an informed decision that is right for the customer and for the business

Holiday Home Sales Advisor - Valley Farm

Want to help customers achieve their dream every day?
At Parkdean Resorts, customers and people are our heart and soul so we need amazing people to join our Holiday Home Sales Teams who share this vision.
We’re constantly growing and our plans mean we need to expand our sales Teams UK wide. We’ve opportunities for either first step or next step in your sales career- as long as you bring the right behaviours and attitude we’ll train the skill and support you to continuous success.

Want to help customers achieve their dream every day?

At Parkdean Resorts, customers and people are our heart and soul so we need amazing people to join our Holiday Home Sales Teams who share this vision.

We’re constantly growing and our plans mean we need to expand our sales Teams UK wide. We’ve opportunities for either first step or next step in your sales career- as long as you bring the right behaviours and attitude we’ll train the skill and support you to continuous success.

On a daily basis you’ll be:

Engaging with both new and existing customers helping them to achieve their dream of holiday home ownership

Walking and talking the customer through the sales journey, ensuring at every stage the customer has all of the information required to make an informed decision that is right for the customer and for the business

Holiday Home Sales Advisor - Trecco Bay

Want to help customers achieve their dream every day?
At Parkdean Resorts, customers and people are our heart and soul so we need amazing people to join our Holiday Home Sales Teams who share this vision.
We’re constantly growing and our plans mean we need to expand our sales Teams UK wide. We’ve opportunities for either first step or next step in your sales career- as long as you bring the right behaviours and attitude we’ll train the skill and support you to continuous success.

Want to help customers achieve their dream every day?

At Parkdean Resorts, customers and people are our heart and soul so we need amazing people to join our Holiday Home Sales Teams who share this vision.

We’re constantly growing and our plans mean we need to expand our sales Teams UK wide. We’ve opportunities for either first step or next step in your sales career- as long as you bring the right behaviours and attitude we’ll train the skill and support you to continuous success.

On a daily basis you’ll be:

Engaging with both new and existing customers helping them to achieve their dream of holiday home ownership

Walking and talking the customer through the sales journey, ensuring at every stage the customer has all of the information required to make an informed decision that is right for the customer and for the business

Holiday Home Sales Advisor - Todber Valley

Want to help customers achieve their dream every day?
At Parkdean Resorts, customers and people are our heart and soul so we need amazing people to join our Holiday Home Sales Teams who share this vision.
We’re constantly growing and our plans mean we need to expand our sales Teams UK wide. We’ve opportunities for either first step or next step in your sales career- as long as you bring the right behaviours and attitude we’ll train the skill and support you to continuous success.

Want to help customers achieve their dream every day?

At Parkdean Resorts, customers and people are our heart and soul so we need amazing people to join our Holiday Home Sales Teams who share this vision.

We’re constantly growing and our plans mean we need to expand our sales Teams UK wide. We’ve opportunities for either first step or next step in your sales career- as long as you bring the right behaviours and attitude we’ll train the skill and support you to continuous success.

On a daily basis you’ll be:

Engaging with both new and existing customers helping them to achieve their dream of holiday home ownership

Walking and talking the customer through the sales journey, ensuring at every stage the customer has all of the information required to make an informed decision that is right for the customer and for the business

Holiday Home Sales Advisor - Carmarthen Bay

Want to help customers achieve their dream every day?
At Parkdean Resorts, customers and people are our heart and soul so we need amazing people to join our Holiday Home Sales Teams who share this vision.
We’re constantly growing and our plans mean we need to expand our sales Teams UK wide. We’ve opportunities for either first step or next step in your sales career- as long as you bring the right behaviours and attitude we’ll train the skill and support you to continuous success.

Want to help customers achieve their dream every day?

At Parkdean Resorts, customers and people are our heart and soul so we need amazing people to join our Holiday Home Sales Teams who share this vision.

We’re constantly growing and our plans mean we need to expand our sales Teams UK wide. We’ve opportunities for either first step or next step in your sales career- as long as you bring the right behaviours and attitude we’ll train the skill and support you to continuous success.

On a daily basis you’ll be:

Engaging with both new and existing customers helping them to achieve their dream of holiday home ownership

Walking and talking the customer through the sales journey, ensuring at every stage the customer has all of the information required to make an informed decision that is right for the customer and for the business

General Manager - Kessingland Beach

Parkdean Resorts are recruiting for an experienced and inspirational General Manager to drive the highly successful holiday park forward in this thriving industry.
Reporting into the Regional Director, we are looking for a senior operator to manage the team successfully and someone who is an enthusiastic and engaging leader, so if you would like to be considered for this position we welcome your application.

Reporting to the Regional Director, we are seeking an experienced operator to manage the team successfully, someone who is an enthusiastic and engaging leader and has the ability to maximize sales, profitability, and customer service to position the company as a brand of choice.

As General Manager, your core responsibilities will include:• Managing, organising, controlling and supervising efficiently all elements of the park in line with current company policies and procedures ensuring delivery of the financial target of the parks EBITDA.• Recruiting, retaining, motivating, training and consistently developing the department heads along with their direct reports to ensure we get the best from our people and deliver/exceed our guest expectations.• Taking full responsibility of all revenue streams including Holiday Home Sales and Owners, Holiday Hire, on park spend and all park overheads whilst being directly accountable for the operation of all areas of the park in accordance with company standards of product, presentation and service.• Managing, organising, controlling and supervising the process of any specified capital expenditure as directed by the Regional Director ensuring financial, conceptual and phasing objectives are achieved in line with company policy.• Managing agreed budgets of controllable expenses and wage costs, alongside determining and implementing strategies to increase year on year sales and to achieve agreed gross profit margins throughout all units/departments.• Regularly exploring competitor activity, market trends and new initiatives.• A key focus area is agreeing, with department managers, their business plans and performance targets and monitoring these to take the necessary corrective action. In addition, you will plan with the management team their strategies to meet the seasonal demands of the business such as Bank Holidays, School Holidays, and other seasonal events as they occur.

The ideal candidate's key skills and abilities will include:• Strong business and financial acumen, with a passion for customer focus.• An honest, professional and a respectful approach.• An ability to influence & negotiate.• Experience of planning & organising projects.• Please note interviews for this role will be held week commencing• Previous experience in the holiday parks industry and senior level management of a similar size and scope will be hugely advantageous.

Chef - White Acres

We have an exciting opportunity to join our Retail team in White Acres Holiday Park, Cornwall.
We are looking for a talented Chef to join us on a full time permanent basis, you will be based in our park's restaurant kitchen working as a part of a busy team.

We have an exciting opportunity to join our Retail team in White Acres Holiday Park, Cornwall.

We are looking for a talented Chef to join us on a full time permanent basis, you will be based in our park's restaurant kitchen working as a part of a busy team.

Complex Manager - Holywell Bay

Due to internal progression, a fantastic opportunity has arisen for a passionate Complex Manager to join the team at our stunning Holywell Bay Holiday Park based near Newquay, Cornwall.

Due to internal progression, a fantastic opportunity has arisen for a passionate Complex Manager to join the team at our stunning Holywell Bay Holiday Park based near Newquay, Cornwall.

As Complex Manager, you will be accountable for the effective management of all aspects of the Complex and Retail functions. You will manage a full team of up to 12 across the Complex, including our busy Ellenglaze Bar & Grill.

You will be responsible for ensuring all functions are maximising every opportunity to improve park and business performance, leading the full Retail team to deliver outstanding customer service and standards. You will be strongly customer and achievement focused with excellent communication skills, ideally the successful person will have experience working within the holiday park industry with a passion for Sales and Service standards.

This role will be a 48 hour contract across 6 days including evenings and weekends.

Your responsibilities will include:

Ensuring all areas of retail standards meet with the expectations set out by Parkdean Resorts

Chef - Ruda

We have an exciting opportunity to join our Retail team in Ruda Holiday Park, Devon. We are looking for a talented Chef to join us on a full time permanent basis, you will be based across our Italian Restaurant and Fish & Chip Takeaway working as a part of a busy and productive team.

We have an exciting opportunity to join our Retail team in Ruda Holiday Park, Devon. We are looking for a talented Chef to join us on a full time permanent basis, you will be based across our Italian Restaurant and Fish & Chip Takeaway working as a part of a busy and productive team.

Parkdean Resorts Trouper - Various UK Based Locations

We are seeking to engage the UK's best Entertainers for the 2019 summer season at our 71 UK based Holiday Parks.

We are looking for dazzling personalities that have the passion to create amazing holiday memories by giving showstopping performances in our daytime staged events, presented evening elements and live production shows.

Our resident Troupers deliver an outstanding programme of Entertainment to hundreds of thousands of holiday guests each year. Whether you’re a new or established industry performer, we’ve got a place for you, ranging from 1,000 seat auditoriums with giant video walls to our smaller more intimate and charming venues. Whatever your talent, we have the technology, creativity and imagination to let you shine and be the best that you can be. All roles include exclusive daytime activities created specifically for our adult and younger guests alike.

We ensure that every Trouper is given the opportunity to progress and grow as a professional entertainer as well as an individual. We have a variety of paths open to help you develop within different areas of the Trouper role whether in management or performance. With a network of leading industry support, guidance and encouragement we can help you craft your passion and talent. We have a variety of roles available that include different levels of performance.

Group Financial Accountant - Newcastle upon Tyne

Are you an experienced Accountant looking for a great opportunity to work in a large business with revenue of circa £460m? Do you want to join a business with multiple advancement opportunities? We are looking to recruit a Group Financial Accountant with our Central Support office based in Gosforth working alongside out experienced Finance team.

Are you an experienced Accountant looking for a great opportunity to work in a large business with revenue of circa £460m? Do you want to join a business with multiple advancement opportunities? We are looking to recruit a Group Financial Accountant with our Central Support office based in Gosforth working alongside our experienced Finance team. We are looking for a candidate with the knowledge and experiance to progress rapidly and be ready to move up to a more senior managerial position within 6-12 months. This would suit a manager within practice looking to move into industry or someone within industry looking to progress.

Your principal responsibilities will include:

Financial Accounts

Preparing the monthly financial accounts pack including control of month end group finance team routine.

Management of the monthly Balance Sheet reconciliations routine and production of monthly Balance Sheet review document including key highlights for escalation.

Holiday Home Sales Advisor - Withernsea Sands

Want to help customers achieve their dream every day?
At Parkdean Resorts, customers and people are our heart and soul so we need amazing people to join our Holiday Home Sales Teams who share this vision.
We’re constantly growing and our plans mean we need to expand our sales Teams UK wide. We’ve opportunities for either first step or next step in your sales career- as long as you bring the right behaviours and attitude we’ll train the skill and support you to continuous success.

Want to help customers achieve their dream every day?

At Parkdean Resorts, customers and people are our heart and soul so we need amazing people to join our Holiday Home Sales Teams who share this vision.

We’re constantly growing and our plans mean we need to expand our sales Teams UK wide. We’ve opportunities for either first step or next step in your sales career- as long as you bring the right behaviours and attitude we’ll train the skill and support you to continuous success.

On a daily basis you’ll be:

Engaging with both new and existing customers helping them to achieve their dream of holiday home ownership

Walking and talking the customer through the sales journey, ensuring at every stage the customer has all of the information required to make an informed decision that is right for the customer and for the business

Housekeeping Manager - Warmwell

Parkdean Resorts are pleased to be recruiting an organised Accommodation Manager to join the team at our stunning Warmwell Holiday Park based near Weymouth, Dorset

Parkdean Resorts are pleased to be recruiting an organised Accommodation Manager to join the team at our stunning Warmwell Holiday Park based near Weymouth, Dorset

Reporting to the General Manager, you will be required to lead a team in providing a professional Accommodation function to holiday sales customers to ensure that service standards such as presentation and cleanliness are outstanding at all times to exceed customer expectations and create the very best first impression.

Your key responsibilities will include:

Planning and execuinge rotas and resource schedules to ensure the Accommodation team are in the right place at the right time to deliver outstanding customer service and standards whilst also maintaining an effective and sustainable cost per clean.

Checking beds, linen, pillows and duvets on each intake, monitoring to ensure stock is repaired and replaced as required and report any repairs to the Maintenance Manager.

Checking all equipment including smoke detectors and fire extinguishers, fridges and freezers, cookers and microwaves are in good working order and report any which are not to the Maintenance Manager.

Ensuring that courtesy calls are carried out consistently to maintain a true understanding of each customer’s experience.

Working with the General Manager to improve and maintain Reevoo scores and increase positive guest comments.

Proactively support in the development of all accommodation team members, ensuring that any training requirements are met.

The successful Person will:

Have previous experience of of supervising or managing a housekeeping team.

Ideally have experience of manging a housekeeping function within a holiday park or hotel.

Experience of managing a budget and rota system

Experience of taking accountability and responsibility for personal and team development.

Holiday Home Sales Manager - Highfield Grange

Set the example and set the pace!
At Parkdean Resorts, customers and people are our heart and soul so we need amazing people to join our Holiday Home Sales Teams who share this vision.

Set the example and set the pace!

At Parkdean Resorts, customers and people are our heart and soul so we need amazing people to join our Holiday Home Sales Teams who share this vision.

We’re constantly growing and our plans mean we have an amazing opportunity to join us as a Holiday Home Sales Manager. We’re looking for experienced industry experts looking for the next career challenge who can demonstrate a strong track record of leading successful sales teams.

On a daily basis you’ll be:

Leading and motivating your team to ensure objectives achieved, ensuring they work together as ‘One Team with One Vision’

Taking responsibility for the nurture and continuous development of your team

Making an impact to the customer experience and the business through leading by example

Executing a business plan that delivers continuous development and growth

Taking accountability for the overall management of the sales pipeline, supporting marketing events and promotional shows

Management and delivery of agreed budget and targets highlighting opportunities and risk mitigation

Sharing best practise within peer group at regional and national level

What we need from you?

Ability to demonstrate a strong track record in managing a successful sales team

Highly competitive and driven nature

Passion to continuously develop your team

Pro-active thinker who likes to inspires

High levels of personal integrity and professionalism

Flexibility to support our busiest periods is essential- weekends and Bank Holidays

Holiday Sales Advisor - 12months - Newcastle upon Tyne

Have you the passion and drive to Create Amazing Memories? Do you want to be part of a business which has been awarded IIP Gold and Best Companies to work for? Are you focused to work for an award winning Travel Sales and Service Centre?
We have the perfect role for you!

Parkdean Resorts own and manage 73 award winning holiday parks throughout the UK operating under the Parkdean Holidays and Park Resorts banners. The Group was created with the merger of Park Resorts and Parkdean Holidays in November 2015.

JOB ROLE

We are delighted to be recruiting talented Holiday Sales Advisors with strong customer service skills into our expanding and highly ambitious Travel Sales and Service Centre in Gosforth, Newcastle upon Tyne.

Responsibilities will include –

Working as part of a team to deliver sales targets in the area of Holiday Hire, Sub Hire, Touring & Camping and holiday extras

Focusing on the achievement of individual targets in conversion and revenueHaving the ability to identify sales opportunities to customers on each and every contact

Proactively cross sell and up sell on all contacts

Taking ownership of performance and always seek ways to improve and deliver results

Striving to achieve the quality assurance benchmarks set for the holiday sales team in line with company standards and expectations

Taking reasonable care to action transactions of bookings and fulfil service requirement utilising the reservation systems and processes in place

Keeping well informed of all 69 Parkdean Resorts holiday parks products and services to enable you to match the needs of our customers

Offering flexibility to perform across a variety of contact mediums

Taking part in educational visits to the Parks as and when required

Supporting on park promotions as required including group opportunities and touring and camping

Regularly take part in coaching session’s and one to one development to improve call handling, system skills and procedural issues across the contact centre

Taking part in regular product and sales training in order to increase knowledge and expertise in Parkdean Resorts.

The successful candidate will have:

Experience in a sales or service environment

Excellent written and verbal skills

Passion for delivering quality workResilience and self-motivation

Please note this is a seasonal, 12 month contract. Full time & part time hours available!

If this sounds like you and you think you have Parkdean Resorts potential then apply now!

Sports and Leisure Manager - St Minver

An exciting opportunity has arisen for a qualified Sports & Leisure Manager to join the team at our fantastic St Minver Holiday Park based near Wadebridge, Cornwall.

An exciting opportunity has arisen for a qualified Sports & Leisure Manager to join the team at our fantastic St Minver Holiday Park based near Wadebridge, Cornwall.

Reporting to the General Manager, you will be required to deliver and coordinate Sports and Leisure programmes to ensure high levels of customer engagement and experience while maintaining a safe and secure environment.

Your key responsibilities will include:

Ensuring the safety of customers and team members and security of equipment, chemicals, plant room and pools.

Maintaining high standards of customer service and team member effectiveness through an excellent induction plan and ongoing training of team members.

Our Holiday Home Sales Advisors take the lead in contacting all our fantastic customers or potential owners who have expressed an interest in owning a holiday home at one of our stunning locations across the UK. You’ll be given quality training to ensure you’re an expert when it comes to our parks and ownership so you can give first class guidance to each and every customer.

We sell through service which means we take the time on each call to get to know our customers to ensure it is personal to them and that they trust we are finding the park to match their needs.

Not only will you be speaking to customers daily but you’ll get to build some real relationships with our on park sales teams as you’ll be booking customers appointments to meet with them on park.

Customers and people are our heart and soul so that’s why experience isn’t always essential. If you have the passion and drive to exceed targets and deliver world class customer service, we want people like you.

Your main responsibilities will include:

Nurturing new and existing leads through active park campaigns and respond timely to all enquiries within a service level agreement.

Making outbound telephone calls in high volume to potential Holiday Home leads to deliver appointments to our park sales teams.

Working closely with park sales teams to identify opportunities and support quality appointments resulting in sales.

Working towards daily and weekly targets to support the overall holiday home sales targets.

Updating Sales logs and sending those to the sales teams to support appointment generation process ensuring all appointments and outcomes are recording accurately.

Managing and updating our in house CRM system proactively, paying attention to detail and ensuring this is up to date at all times.

Attending various National events as required, promoting Parkdean Resorts and generating new appointments.

Holiday Sales Advisor - Newcastle upon Tyne

At Parkdean Resorts not only are we the UK’s largest holiday park operator but our Contact Centre has won awards for the service we deliver!
We’re looking for individuals who share our passion for Creating Amazing Memories for our customers to join our award winning Contact Centre in Gosforth

At Parkdean Resorts not only are we the UK’s largest holiday park operator but our Contact Centre has won awards for the service we deliver!

Whether it’s a lodge in the Scottish Highlands or a caravan overlooking stunning views on the Isle of Wight, you’ll be given quality training to ensure you’re an expert when it comes to our parks and accommodation so you can give first class guidance to each and every customer from the vibrant offices in Newcastle.

We sell through service which means we take the time on each call to get to know our customers to ensure it is personal to them and that they trust we are finding the holiday to match their needs.

Customers and people are our heart and soul so that’s why experience isn’t always essential. If you have the passion and drive to exceed targets and deliver world class customer service, we want people like you.

Your main responsibilities will include:

Matching customer needs and desires and creating holiday packages that fully meet and exceed their expectations

Ensuring your product knowledge continuously evolves to provide the best possible advice and guidance to customers

Working as part of a successful team, contributing to the overall targets in key focus areas

Offering flexibility in communication with customers across a variety of mediums including telephony, e-mails & live chat

Supporting on park promotions as required, including group opportunities and touring and camping

The successful person will have:

A passion for travel and tourism

A real passion for customer service

Enthusiasm and dedication

The desire to meet and exceed targets

The drive to develop and progress your career

We are looking for individuals who have the ability to work our 8 week rotational shift pattern between Monday-Friday 8am-9pm, Saturday 9am-7pm and Sunday 9am-10pm (must be available to work every other weekend).

Revenue & Yield Manager - Newcastle upon Tyne

Are you an experienced Revenue or Reservations Manager looking for that next step in your career?
If so, we want to hear from you!

Are you an experienced Revenue or Reservations Manager looking for that next step in your career?

Parkdean Resorts have a fantastic opportunity for a Revenue and Yield Manager to join our growing team based in Newcastle upon Tyne.

Reporting directly into the Director of Revenue you will be responsible for planning and delivering a revenue management strategy for holiday parks, providing support and insight to the Director of Revenue Management and day-to-day management of operational and strategic decisions ensuring the achievement of revenue targets

Your main responsibilities will include:

Engage in weekly strategic revenue meetings, sharing insight and recommendations for driving revenue at your parks and planning forthcoming weeks and following year advance sales

Prepare for strategic revenue meetings with the wider team clearly and concisely presenting overall position and future plans.

Oversee all aspects of revenue management for specified regions, writing operational & strategic plans, as well as building financial budgets and targets.

Maximise occupancy and revenue in line with targets and profit improvement plans.

Manage and support Revenue Assistants to ensure performance at the highest standards within holiday sales.Maintain an expert level of product knowledge, including website content to maximise performance.

Analyse and recommend booking patterns and market trends to manage performance across all business channels.

Develop and manage an extensive promotional calendar including offer proposals, execution and reporting.

Prepare weekly sales briefs for Marketing and the Sales teams, highlighting future growth opportunities, current offers, third party activity and any relevant market insight.

General Manager - Mullion

Parkdean Resorts are recruiting for an experienced and inspirational General Manager to drive the highly successful holiday park forward in this thriving industry.
Reporting into the Regional Director, we are looking for a senior operator to manage the team successfully and someone who is an enthusiastic and engaging leader, so if you would like to be considered for this position we welcome your application.

Reporting to the Regional Director, we are seeking an experienced operator to manage the team successfully, someone who is an enthusiastic and engaging leader and has the ability to maximize sales, profitability, and customer service to position the company as a brand of choice.

As General Manager, your core responsibilities will include:• Managing, organising, controlling and supervising efficiently all elements of the park in line with current company policies and procedures ensuring delivery of the financial target of the parks EBITDA.• Recruiting, retaining, motivating, training and consistently developing the department heads along with their direct reports to ensure we get the best from our people and deliver/exceed our guest expectations.• Taking full responsibility of all revenue streams including Holiday Home Sales and Owners, Holiday Hire, on park spend and all park overheads whilst being directly accountable for the operation of all areas of the park in accordance with company standards of product, presentation and service.• Managing, organising, controlling and supervising the process of any specified capital expenditure as directed by the Regional Director ensuring financial, conceptual and phasing objectives are achieved in line with company policy.• Managing agreed budgets of controllable expenses and wage costs, alongside determining and implementing strategies to increase year on year sales and to achieve agreed gross profit margins throughout all units/departments.• Regularly exploring competitor activity, market trends and new initiatives.• A key focus area is agreeing, with department managers, their business plans and performance targets and monitoring these to take the necessary corrective action. In addition, you will plan with the management team their strategies to meet the seasonal demands of the business such as Bank Holidays, School Holidays, and other seasonal events as they occur.

The ideal candidate's key skills and abilities will include:• Strong business and financial acumen, with a passion for customer focus.• An honest, professional and a respectful approach.• An ability to influence & negotiate.• Experience of planning & organising projects.• Please note interviews for this role will be held week commencing• Previous experience in the holiday parks industry and senior level management of a similar size and scope will be hugely advantageous.

Holiday Home Sales Training Officer - Highfield Grange

Parkdean Resorts have a new and exciting opportunity for an experienced and passionate Sales Trainer to work nationally across our 71 award winning Holiday Parks however main focus with be Southern region. We are seeking a confident and motivational individual who will be responsible for maximising the effectiveness of the Parkdean Resorts Holiday Homes Sales Team, through delivery of training.

Parkdean Resorts have a new and exciting opportunity for an experienced and passionate Sales Trainer to work nationally across our 71 award winning Holiday Parks. We are seeking a confident and motivational individual who will be responsible for maximising the effectiveness of the Parkdean Resorts Holiday Homes Sales Team.

Your main responsibilities will include:

Delivery of engaging training activities to all the Holidays Home sales team. This will include all levels including Advisors, Managers and aspiring sales Managers on a national basis. This training delivery will also include delivering innovative induction training to new members of the Holiday Home Sales team.

You will use excellent communication to liaise with technical experts such as Holiday Home Sales leadership teams and other stakeholders. You will stay up to date with the competitive landscape and trends in training development in order to deliver the most current programmes.

Your role will involve delivering soft skills training, such as sales coaching and leadership training where required.

You will be responsible for managing cyclical training events and embedding regular sales training activities across the business.

As our Holiday Home Sales Training Officer you will regularly liaise with the People Development team and the National Training and Development Specailist to report on performance targets. You will also be required to produce data driven reports which will demonstrate the effectiveness of your delivery.

A successful person will have:

A track record in selling luxury goods or services

The ability to demonstrate commercial focus

The ability to engage with people at all levels

Travel around the UK on a regular basis will be required- so flexibility is essential.

Experience within a similar role across a multi-site organisation, would be desirable but not essential

Holiday Home Sales Training Officer - Sandford

Parkdean Resorts have a new and exciting opportunity for an experienced and passionate Sales Trainer to work nationally across our 71 award winning Holiday Parks however main focus with be Southern region. We are seeking a confident and motivational individual who will be responsible for maximising the effectiveness of the Parkdean Resorts Holiday Homes Sales Team, through delivery of training.

Parkdean Resorts have a new and exciting opportunity for an experienced and passionate Sales Trainer to work nationally across our 71 award winning Holiday Parks. We are seeking a confident and motivational individual who will be responsible for maximising the effectiveness of the Parkdean Resorts Holiday Homes Sales Team.

Your main responsibilities will include:

Delivery of engaging training activities to all the Holidays Home sales team. This will include all levels including Advisors, Managers and aspiring sales Managers on a national basis. This training delivery will also include delivering innovative induction training to new members of the Holiday Home Sales team.

You will use excellent communication to liaise with technical experts such as Holiday Home Sales leadership teams and other stakeholders. You will stay up to date with the competitive landscape and trends in training development in order to deliver the most current programmes.

Your role will involve delivering soft skills training, such as sales coaching and leadership training where required.

You will be responsible for managing cyclical training events and embedding regular sales training activities across the business.

As our Holiday Home Sales Training Officer you will regularly liaise with the People Development team and the National Training and Development Specailist to report on performance targets. You will also be required to produce data driven reports which will demonstrate the effectiveness of your delivery.

A successful person will have:

A track record in selling luxury goods or services

The ability to demonstrate commercial focus

The ability to engage with people at all levels

Travel around the UK on a regular basis will be required- so flexibility is essential.

Experience within a similar role across a multi-site organisation, would be desirable but not essential

Application Support & Development Assistant - Newcastle upon Tyne

We are expanding our internal Finance Systems team and are currently seeking an Application Support and Development Assistant

We are expanding our internal Finance Systems team and are currently seeking an Application Support and Development Assistant to join us on a full time permanent basis

The primary purpose of the Application Support and Development Assistant role is to assist with the delivery of the roadmap for SunSystems, Proactis and Q&A in line with business strategy.

You will be looking after a user base of approx 1800 based in 73 different locations around the UK

Your key responsibilities will include:

Assisting with the delivery of continuous improvement initiatives to improve the performance of the Finance Team.

Working alongside the Application Specialist, you will work closely with the development team to define the requirements for changes, review the outputs of the changes and test the functionality meets the business requirements prior to engaging with the business where appropriate for UAT for new developments and fixes.

You will play a key role in testing changes and work with the business to run test scripts and provide the evidence to allow either re-work or transport to production. In addition you will conduct Patch regression testing and go live acceptance testing on System Upgrades

Ensure change documentation is complete and fully approved; processed and recorded in a controlled and auditable manner

Providing 2nd line level support for SunSystems, Proactis and Q&A, including out of hours for any critical incidents

Providing support to the application support teams and DBAs.

Perform day to day systems administration

Develop and maintain the system procedures and user documentation

In addition to the duties and responsibilities listed, the jobholder is required to perform other duties assigned by the line manager from time to time, as may be reasonably required of them.

Real Time and Planning Assistant ​ - Newcastle upon Tyne

Do you have experience of working within a high volume, multi-channel Contact Centre?
Do you have exceptional Excel skills?
We're seeking an experienced Real Time and Resource Assistant to join the team!

Do you have experience of working within a high volume, multi-channel Contact Centre?

Do you have exceptional Excel skills?

We're seeking an experienced Real Time and Resource Assistant to join the team!

Working as part of the Operations and resource team, you will be responsible for delivering service levels via monitoring and managing the day to day call activity, e-mail activity and distribution of work load across the centre teams.

Your main responsibilities will include:

Challenging high levels of in efficiency and support adherence

Regular testing of lines across the central team and parks and report findings on a regular basis

Logging and assigning holiday, attendance and call data to the resource scheduling system to support accurate forecasting and resource levels on a daily basis

Administrate all contact centre systems on a daily basis; Qmax, Live chat, Dialler, Mitel telephone system to support the achievement of Contact centre financial targets

Assisting the Operations and Telephony Manager to manage the day to day contact across all channels ensuring that SLAs

Effective management of call volume peaks ensuring that all resource is utilised, whilst in any downtime ensuring that all advisers are proactively working on extra activities targets are met

Promote extra hours ensuring that resource requirements are met and within budget

Be the main point of contact for all advisors regarding daily shift amends and shift swaps

Manage the holiday allocation process ensuring all holiday is managed in line with call demands and within business guidelines

Understand Contact Centre department priorities (web team, outbound, Admin) priorities and strategic goals, and take action to support and drive business improvement and change.

Analyse calls patterns, workloads, staffing levels and make recommendations to management to align with best practice workforce planning

The successful candidate will have:

Previous experience in Real Time management, Contact Centre planning or similar environment

Demonstrated knowledge and understanding of workforce and resource planning

Understanding of workforce planning methodologies

Strong attention to detail, accuracy and time management

Advanced knowledge of Excel

Ability to resolve routine problems and apply initiative to make sound decisions with good judgement

Administration Manager (Maternity Cover) - Manor Park

An exciting opportunity has arisen for an organised and efficient Administration Manager to join the team at Monor Park Holiday Park, Norfolk, on a maternity cover basis.

An exciting opportunity has arisen for an organised and efficient Administration Manager to join the team at Monor Park Holiday Park, Norfolk, on a maternity cover basis.

Reporting to the General Manager, you will be required to provide a professional administration and coordination function and ensure that all business requirements are supported in an accurate and timely basis including the management of payroll, training records, financial procedures and health & safety documentation.

Your key responsibilities will include:

Fully manage the seasonal payroll requirements and activity in an accurate and timely basis.

Assist in the accurate management and upkeep of the health & safety system, ensuring all training, audit and investigation documents are uploaded.

Ensure all income generate on park is properly controlled and banked appropriately, including filling in the monthly cash diary.

Ensure all out of date owner gas and electrical tests are identified, rectified and charged.

Comply with all company policies and procedures including GDPR, customer confidentiality and data protection at all times to ensure the best service is provided to customers and owners.

Coordinating of the seasonal recruitment plan for the park, assisting in placing adverts, management of applications and completing preparation for recruitment events.

The successful Person will:

Have previous experience of working in an Administration function.

Have a sound knowledge of financial procedures such as Purchase Ledger, Credit Control and Payroll.

Have excellent organisational skills with the ability to prioritise workload.

Complex Manager - St Minver

We are seeking an experienced Complex Manager with strong organisational skills to join the team in St Minver Holiday Park on a full-time, permanent basis.

We are seeking an experienced Complex Manager with strong organisational skills to join the team in St Minver Holiday Park on a full-time, permanent basis.

As Complex Manager, you will be accountable for the effective management of all aspects of the Complex and Retail functions. You will manage a team of up to 10 across the Complex, including our busy Bar & Restaurant.

You will be responsible for ensuring all functions are maximising every opportunity to improve park and business performance, leading the full Retail team to deliver outstanding customer service and standards.

Your responsibilities will include:

Ensuring all areas of retail standards meet with the expectations set out by Parkdean Resorts

Retail Management Assessment Day - London - Thursday 29th November 2018 - Various UK Based Locations

Are you passionate about Retail? Have experience in working in fast paced catering units? Have you managed, lead and developed a team successfully?
If the answer is yes, we would love to hear from you!

Are you passionate about Retail? Have experience in working in fast paced catering units? Have you managed, lead and developed a team successfully?

If the answer is yes, we would love to hear from you!

We are delighted to announce that we are hosting Assessment Days throughout the UK for talented Retail Managers! If you are a Complex Manager of the future, or a current Complex Manager looking for career progression, we want to hear from you.

We are holding a Retail Management Assessment Day on Thursday 29th November 2018 in Central London and we are seeking:

Are you an experienced Manager with the leisure and hospitality sector looking for your next career challenge?
As the UK's largest holiday park operator we're have UK wide opportunities to join our successful Teams in the following roles:
General Managers
Deputy Managers
Retail Managers
Holiday Home Sales Managers
A fantastic opportunity for you to meet us and showcase your experience at our next Management Recruitment Event in central London on Thursday 29th November 2018.

Are you an experienced Manager with the leisure and hospitality sector looking for your next career challenge?

As the UK's largest holiday park operator we're have UK wide opportunities to join our successful Teams in the following roles:

General Managers

Deputy Managers

Retail Managers

Holiday Home Sales Managers

A fantastic opportunity for you to meet us and showcase your experience at our next Management Recruitment Event in central London on Thursday 29th November 2018.

Located in one of our stunning regions, you, as the successful candidate, will be responsible for both seasonal and established employees, including talented Heads of Departments.

We are looking for someone who has managed a steady, top performing team who are driven by results and high standards.

Your experience will include:

Managing, organising, controlling and effective supervision and profitably all elements in line with current Company policies and procedures ensuring delivery to the financial targets of the business.

Recruiting, motivating, training and developing department heads along with their direct reports to ensure we get the best from our people and deliver to and exceed our guest and owners expectations.

Organising and implementing all aspects of compliance with all appropriate legislation.

Maximising sales, profitability and customer service to position the company as a brand of choice delivered through people.

Your experience will include:

An extensive background in senior management of managing people within a large turnover business.

Working within a customer focused environment, ideally within leisure and hospitality sector.

Have experience within a target driven, fast paced sales environment with a proven track record of success.

General Manager - Wemyss Bay

Parkdean Resorts are recruiting for an experienced and inspirational General Manager to drive the highly successful holiday park forward in this thriving industry.
Reporting into the Regional Director, we are looking for a senior operator to manage the team successfully and someone who is an enthusiastic and engaging leader, so if you would like to be considered for this position we welcome your application.

Reporting to the Regional Director, we are seeking an experienced operator to manage the team successfully, someone who is an enthusiastic and engaging leader and has the ability to maximize sales, profitability, and customer service to position the company as a brand of choice.

As General Manager, your core responsibilities will include:• Managing, organising, controlling and supervising efficiently all elements of the park in line with current company policies and procedures ensuring delivery of the financial target of the parks EBITDA.• Recruiting, retaining, motivating, training and consistently developing the department heads along with their direct reports to ensure we get the best from our people and deliver/exceed our guest expectations.• Taking full responsibility of all revenue streams including Holiday Home Sales and Owners, Holiday Hire, on park spend and all park overheads whilst being directly accountable for the operation of all areas of the park in accordance with company standards of product, presentation and service.• Managing, organising, controlling and supervising the process of any specified capital expenditure as directed by the Regional Director ensuring financial, conceptual and phasing objectives are achieved in line with company policy.• Managing agreed budgets of controllable expenses and wage costs, alongside determining and implementing strategies to increase year on year sales and to achieve agreed gross profit margins throughout all units/departments.• Regularly exploring competitor activity, market trends and new initiatives.• A key focus area is agreeing, with department managers, their business plans and performance targets and monitoring these to take the necessary corrective action. In addition, you will plan with the management team their strategies to meet the seasonal demands of the business such as Bank Holidays, School Holidays, and other seasonal events as they occur.

The ideal candidate's key skills and abilities will include:• Strong business and financial acumen, with a passion for customer focus.• An honest, professional and a respectful approach.• An ability to influence & negotiate.• Experience of planning & organising projects.• Please note interviews for this role will be held week commencing• Previous experience in the holiday parks industry and senior level management of a similar size and scope will be hugely advantageous.

Head Chef - Mullion

We are seeking a Head Chef with strong organisational skills to join the team in Mullion, Cornwall on a full-time permanent basis. You will be responsible for the full kitchen team and will be overseeing our busy Kynance Restaurant kitchen as well as our Takeaway.

We are seeking a Head Chef with strong organisational skills to join the team in Mullion, Cornwall on a full-time permanent basis. You will be responsible for the full kitchen team and will be overseeing our busy Kynance Restaurant kitchen as well as our Takeaway.

Your main responsibilities will include:

Leading the kitchen team to deliver menu items in a timely and efficient manner

Head Chef - West Bay

We are seeking a Head Chef with strong organisational skills to join the team in West Bay, Dorset on a full time permanent basis. You will manage a team of 3 and be responsible for the kitchen in our busy Quayside Restaurant.

We are seeking a Head Chef with strong organisational skills to join the team in West Bay, Dorset on a full time permanent basis. You will manage a team of 3 and be responsible for the kitchen in our busy Quayside Restaurant.

Your main responsibilities will include:

Leading the kitchen team to deliver menu items in a timely and efficient manner

Web Developer - Newcastle upon Tyne

Are you an experienced developer with a keen interest in new technologies? We are seeking a Full Stack Web Developer to join our commercial IT team on a full time permanent basis.

Are you an experienced developer with a keen interest in new technologies? We are seeking a Full Stack developer to join our commercial IT team on a full time permanent basis.

As a Full Stack Web Developer you will have a great knowledge in all stages of website development. You will be working alongside our existing development team, collaborating on the various projects and business as usual tasks as well as supporting the wider business via our helpdesk.

Your main responsibilities will include :

Design overall architecture of the web application.

Maintain quality and ensure responsiveness of applications.

Collaborate with the rest of the development team to design and launch new features.

Maintain code integrity and organization.

The successful candidate will have :

Great commercial awareness

Experience of using server side web frameworks (MVC)

Core front end skills such as- web fundamentals including HTML, javascript and CSS- CSS pre-processors like sass or LESS- Javascript frameworks like angularJS and JS-based build tools like gulp- Libraries like jQuery or backbone.js- AJAX- Front end frameworks like Bootstra

Core back end skills such as:- Web fundamentals like HTML, javascript and CSS

Holiday Sales Manager (Reception Manager) - St Minver

Do you have a passion for delivering outstanding customer service? Are you looking for a new and exciting challenge? We are delighted to be recruiting for a Holiday Sales Manager to join the team at our wonderful St Minver Holiday Park based near Wadebridge, Cornwall

Do you have a passion for delivering outstanding customer service? Are you looking for a new and exciting challenge? We are delighted to be recruiting for a Holiday Sales Manager to join the team at our wonderful St Minver Holiday Park based near Wadebridge, Cornwall

Reporting to the General Manager the successful person will be required to manage and promote all holiday sales activities ensuring the maximisation of opportunities to improve park performance including upselling, upgrading and rebooking while constantly achieving and exceeding the highest levels of customer service in order to provide customers with the best holiday sales journey.

Your key responsibilities will include:

Ensure that holiday accommodation meets and exceeds customer expectations and constantly review accommodation ensuring any issues are fed back to relevant departments.

Ensure that the reception area is customer focused and that all point of sale materials including flyers and promotions are correct, maintained and up to date.

Ensure that all communication lines, telephones & operational hours are managed and handled in a timely manner.

To ensure that all gas and electrical testing is carried out within the agreed timescale.

Health & Safety Manager - Nationwide

Are you an experience Health & Safety Professional? Do you have experience working within the Leisure Industry? An exciting opportunity has arisen for an enthusiastic Health & Safety Manager with experience of working within the Leisure Industry i.e. Hotels or Holiday Parks, to further promote a positive health, safety and environmental culture within Parkdean Resorts.

Are you an experience Health & Safety Professional? Do you have experience working within the Leisure Industry? An exciting opportunity has arisen for an enthusiastic Health & Safety Manager with experience of working within the Leisure Industry i.e. Hotels or Holiday Parks, to further promote a positive health, safety and environmental culture within Parkdean Resorts.

Reporting to the Head of Health and Safety and working closely with the other Health and Safety Managers within the business, you will be responsible for providing support and guidance to a number of our Holiday Parks to drive health and safety standards through the provision of advice and practical support and guidance to the mangers and teams on a daily basis.

You will also be responsible for ensuring that all safety and environmental legislation is adhered to and policies and practices are developed and managed to ensure this is the case. You will help to plan, implement, monitor and review the systems that Parkdean Resorts adopt and work to minimise losses, occupational health problems, accidents and injuries.

Outlining safe operational procedures which identify and take account of all relevant hazards.

Attending safety committee meetings.

Reviewing and making changes to working practices to ensure that they are safe and comply with legislation.

Developing in-house training with managers and employees about health, safety and environmental issues and risks.

Keeping records of inspections findings and producing reports.

Assisting with the development of Parkdean Resorts health, safety and environmental reporting and monitoring system and checking records of incidents and accidents, producing reports and statistics for managers and directors and analysing those statistics to identify trends and make recommendations to prevent those accidents reoccurring.

Keeping up to date with new legislation and maintaining a working knowledge of all HSE legislation and any developments that affect Parkdean Resorts business and bringing these to the attention of the managers.

Liaising with regulatory bodies to ensure Parkdean Resorts is compliant with mandatory regulations.

Carrying out accident investigations on site and producing subsequent reports and recommendations.

Health & Safety Manager - Essex-Wide

Are you an experience Health & Safety Professional? Do you have experience working within the Leisure Industry? An exciting opportunity has arisen for an enthusiastic Health & Safety Manager with experience of working within the Leisure Industry i.e. Hotels or Holiday Parks, to further promote a positive health, safety and environmental culture within Parkdean Resorts.

Are you an experience Health & Safety Professional? Do you have experience working within the Leisure Industry? An exciting opportunity has arisen for an enthusiastic Health & Safety Manager with experience of working within the Leisure Industry i.e. Hotels or Holiday Parks, to further promote a positive health, safety and environmental culture within Parkdean Resorts.

Reporting to the Head of Health and Safety and working closely with the other Health and Safety Managers within the business, you will be responsible for providing support and guidance to a number of our Holiday Parks to drive health and safety standards through the provision of advice and practical support and guidance to the mangers and teams on a daily basis.

You will also be responsible for ensuring that all safety and environmental legislation is adhered to and policies and practices are developed and managed to ensure this is the case. You will help to plan, implement, monitor and review the systems that Parkdean Resorts adopt and work to minimise losses, occupational health problems, accidents and injuries.

Outlining safe operational procedures which identify and take account of all relevant hazards.

Attending safety committee meetings.

Reviewing and making changes to working practices to ensure that they are safe and comply with legislation.

Developing in-house training with managers and employees about health, safety and environmental issues and risks.

Keeping records of inspections findings and producing reports.

Assisting with the development of Parkdean Resorts health, safety and environmental reporting and monitoring system and checking records of incidents and accidents, producing reports and statistics for managers and directors and analysing those statistics to identify trends and make recommendations to prevent those accidents reoccurring.

Keeping up to date with new legislation and maintaining a working knowledge of all HSE legislation and any developments that affect Parkdean Resorts business and bringing these to the attention of the managers.

Liaising with regulatory bodies to ensure Parkdean Resorts is compliant with mandatory regulations.

Carrying out accident investigations on site and producing subsequent reports and recommendations.

Security Manager - Brynowen

An exciting opportunity has arisen for a qualified Security Manager to join the team at our wonderful Brynowen Holiday Park based near Aberystwyth, Wales.

An exciting opportunity has arisen for a qualified Security Manager to join the team at our wonderful Brynowen Holiday Park based near Aberystwyth, Wales.

Reporting to the General Manager, you will be required to create and maintain a safe and secure environment for owners and holiday makers in line with current legislation, ensuring all customers and owners receive the very best experience and customer service standards continuously improve.

Your key responsibilities will include;

To have planned resource schedules in place to ensure the security team are in the right place at the right time to deliver outstanding customer service and standards.

Maintain a security presence at all times in order to create a safe and secure environment.

Ensure a professional and effective control of site entrances by monitoring anyone on the premises.

Assisting the complex team by monitoring the complex entrance on an evening and ensuring all guest have the appropriate entertainment passes.

Overseeing the effective shut down of the complex on an evening/night, ensuring that safety and customer services standards are maintained.

Maintaining effective records of all security activity with particular reference to investigation of accidents and incidents.

Conducting effective handovers with the Maintenance Manager and Holiday Sales Manager outlining any queries that have arisen out of hours.

Holiday Sales Manager (Reception Manager) - Brynowen

Do you have strong customer services skills? Do you have a passion for delivering outstanding customer service? Brynowen Holiday Park, based near Aberystwyth are currently seeking a Holiday Sales Manager to join their fantastic team.

Do you have strong customer services skills? Do you have a passion for delivering outstanding customer service? Brynowen Holiday Park, based near Aberystwyth are currently seeking a Holiday Sales Manager to join their fantastic team.

Reporting to the General Manager, the successful person will be required to lead a Holiday Sales Team to deliver outstanding customer service and standards to all guests.

Your key responsibilities will include:

Being responsible for the day to day Holiday Sales related operational issues on Park.

Managing the makeup of fleet, hire fleet and sublets to maximize revenue and availability opportunities using reservations.

Developing marketing action plan and measure responses.

Regularly communicating with potential guests and future guests to increase holiday sales, upgrades, extensions and provide team with accurate information on Park of holiday offers available.

Housekeeping Manager - Sunnydale

Do you have strong organisational skills? Have you previously worked in a busy housekeeping function? Parkdean Resorts are currently seeking a Housekeeping Manager to join the team at Sunnydale Holiday Park based in Cleethorpes, Lincolnshire.

Do you have strong organisational skills? Have you previously worked in a busy housekeeping function? Parkdean Resorts are currently seeking a Housekeeping Manager to join the team at Sunnydale Holiday Park based in Cleethorpes, Lincolnshire.

Reporting to the General Manager, you will be required to lead a team in providing a professional Accommodation function to holiday sales customers to ensure that service standards such as presentation and cleanliness are outstanding at all times to exceed customer expectations and create the very best first impression.

Your key responsibilities will include:

Planning and executing rotas and resource schedules to ensure the Accommodation team are in the right place at the right time to deliver outstanding customer service and standards whilst also maintaining an effective and sustainable cost per clean.

Checking beds, linen, pillows and duvets on each intake, monitoring to ensure stock is repaired and replaced as required and report any repairs to the Maintenance Manager.

Checking all equipment including smoke detectors and fire extinguishers, fridges and freezers, cookers and microwaves are in good working order and report any which are not to the Maintenance Manager.

Ensuring that courtesy calls are carried out consistently to maintain a true understanding of each customer’s experience.

Working with the General Manager to improve and maintain Reevoo scores and increase positive guest comments.

Proactively support in the development of all accommodation team members, ensuring that any training requirements are met.

The successful Person will:

Have previous experience of of supervising or managing a housekeeping team.

Ideally have experience of manging a housekeeping function within a holiday park or hotel.

Experience of managing a budget and rota system

Experience of taking accountability and responsibility for personal and team development.

Holiday Sales Team Leader - Newcastle upon-Tyne

Are you a natural leader? Can you coach a team to deliver the best results? If so Parkdean Resorts are looking to recruit an enthusiastic Holiday Sales Team Leader to join their award winning Contact Centre in Newcastle Upon – Tyne.

Are you a natural leader? Can you coach a team to deliver the best results? If so Parkdean Resorts are looking to recruit an enthusiastic Holiday Sales Team Leader to join their award winning Contact Centre in Newcastle Upon – Tyne.

You will lead and drive a team of holiday sales advisors to deliver an amazing holiday sales experience resulting in the achievement of holiday sales bookings and conversion alongside productivity and service targets.

You will inspire, lead, manage, develop, motivate and organise a team of up to 14 agents to achieve business objectives.

Your main responsibilities will include:

• Foster a culture that places the customer at the heart of everything we do

Reception Manager - Holywell Bay

An exciting opportunity has arisen for a friendly and passionate Reception Manager to join the team at our stunning Holywell Bay Holiday Park based near Newquay, Cornwall.

An exciting opportunity has arisen for a friendly and passionate Reception Manager to join the team at our stunning Holywell Bay Holiday Park based near Newquay, Cornwall.

Reporting to the General Manager the successful person will be responsible for overseeing the Reception and Administration functions of the park while constantly achieving and exceeding the highest levels of customer service in order to provide customers with the best holiday sales journey.

Your key responsibilities will include:

Managing a team of seasonal reception and admin staff, ensuring a high level of customer service is delivered across the whole park.

Are you committed to putting customers first? Are you an experienced team manager looking for a fresh challenge? If you have a background in a Customer Service or Sales Contact Centre background? We want to hear from you!

Are you committed to putting customers first? Are you an experienced team manager looking for a fresh challenge? If you have a background in a Customer Service or Sales Contact Centre background? We want to hear from you!

As Customer Service Team Manager you will work closely with the Central Service Manager to improve efficiencies across all Customer Service responsibility areas to support and improve current efficiencies and ensure regular reviews of our current systems are given along with driving improvements with the support of the Manager. You will be responsible for the day to day management of the customer service team up to 6 along with overall service standards and SLA management across all customer contact streams.

Your main responsibilities will include:

Taking ownership of all projects that support service improvements within the Central service team.

Ensuring PDR’s brand and reputation are protected through social monitoring

Working closely with the suppliers to improve reporting and analytics we receive

Working with the Central Service Manager / Director to nurture projects involving customer touch points.

Review processes and map the process journey before a review of appropriate handling within a central function.

Process Mapping accountable for all improvements within the service function.

Reviewing and implement efficiencies on current and existing reports with a view to enhance where necessary

Supporting across all areas of complaint resolution for parks and departments

Working with the Quality and Performance Team as well as Learning and Development to review service materials and approach across the group.

The successful candidate will have:

Experience in complaint handling systems and processes

Excellent level of business knowledge in complaint handling and logging process

Proven track record in delivery high level of service escalation resolution

Deliver exceptional proven belief in service delivery and lead by example

An exciting opportunity has arisen for a customer focussed individual to join our fantastic Naze Marine Holiday Park based in Walton-on-the Naze Essex as a Holiday Sales Manager on a 9 month maternity cover basis.

An exciting opportunity has arisen for a customer focussed individual to join our fantastic Naze Marine Holiday Park based in Walton-on-the Naze Essex as a Holiday Sales Manager on a 9 month maternity cover basis.

Reporting to the General Manager the successful person will be required to manage and promote all holiday sales activities ensuring the maximisation of opportunities to improve park performance including upselling, upgrading and rebooking while constantly achieving and exceeding the highest levels of customer service in order to provide customers with the best holiday sales journey.

Your key responsibilities will include:

Ensure that holiday accommodation meets and exceeds customer expectations and constantly review accommodation ensuring any issues are fed back to relevant departments.

Ensure that the reception area is customer focused and that all point of sale materials including flyers and promotions are correct, maintained and up to date.

Ensure that all communication lines, telephones & operational hours are managed and handled in a timely manner.

To ensure that all gas and electrical testing is carried out within the agreed timescale.

Regional Executive Chef - Exeter

Parkdean Resorts has a fantastic opportunity for a Regional Executive Chef to join our Retail team in a field-based role covering our Southern parks.

Parkdean Resorts has a fantastic opportunity for a Regional Executive Chef to join our Retail team in a field-based role covering our Southern parks.

As a Regional Executive Chef, you will be accountable for supporting our parks’ talented catering teams throughout the region, enabling them to maximise every opportunity to improve park and business performance and helping them to deliver outstanding results. You will be strongly customer and achievement focused with excellent communication skills, ideally the successful person will have experience working within the holiday park industry with a passion for food sales and service standards.

This role will be a 48 hour contract including potential need to work evenings and weekends depending on business requirements.