Empire Today's reply to:

Reply by Empire Today

Jun 14, 2012
Stephanie,
the lack of follow-up that you received is regrettable, as we want to provide all our customers with world-class service and ensure that they are completely satisfied with the products they receive. We understand that we have spoken to you about your concerns and that we have a scheduled an appointment to make the necessary repairs. If you have any additional questions or concerns, please contact us at 888-588-2315 x4195 or customersupport@empiretoday.com.
Thank you.
Rebekah Clerk,
National Customer Service Manager

Author's

Chicago, Illinois

Jun 11, 2012

0 comments

About a month ago we had lvt tile installed in our home.Noticed write away it was popping up and was told to give a little while to settle.

Well it never did they came on 06/02/2012 stated atleast 35 tiles had to be replaced.

The would call monday 06/04/2012 well guess what no call I have been calling and the nasty and rude customer service reps keep saying give us another 1-3 business days!really well we spent $5000.00 and I want my floor fixed stop with the stall tatics and fix the floor!!!!!!!!