Crew is very friendly, seats are extremely comfortable and good room overall, comfortable flight.

Hi,
To be honest, it was embarrassing to serve that dish on such a major airline. Chicken with bbq sauce and corn or something like that. Was distasteful I couldn’t take more than 2 small bites.

ESB

MUC

Utmärkt 10,0

Friendliness of the crew, they not only served us well, they were having fun doing it. Job well done. Thank you all.

Nothing really, everything was great.

JFK

MUC

Utmärkt 8,0

No room for my knees.

FRA

BEY

Okej 5,3

Your crew is amazing.

Chaos at the gate, TV displays facing the side wall instead of the waiting area, we couldn’t see anything. Need more organization in line. Also, why there is no charger on board for cell phones? No TV entertainment or music or anything. It was clearly lacking the sophistication and class of Lufthansa.

DEL

FRA

Medelmåttigt 3,0

They made me sit next to a special needs person and did not warn me. I didn’t signup to keep helping the elderly.

The volume controls on the tv we’re pretty poor. Was either too loud or too soft with only 5-6 volume settings.

SJC

SLC

Utmärkt 8,8

Good clean aircraft. Fairly comfortable seats. Even had a power outlet in my row. Not too bad for an aircraft from the late 70s.

for some reason, i had to pay to gate check a bag. It didnt seem like anyone else did while boarding my flight.

SMF

ATL

Utmärkt 8,6

The crew were so polite and happy!

Those seats! UGH!

CZM

ATL

Utmärkt 10,0

easy but long day coming home

however on the initial trip to cozumel we where rerouted from kc to huntvilles therefore missing our connecting flight to cozumel so the airline was accomodating and reseated us on a flight to cancun instead
and I was thankful but i know that that flight was cheaper when i booked this but i didnt want to make the treak to cancun and bus and then ferry to cozumel but ended up doing that anyway
is there any way at all to be compensated for the diffrence
I am not upset at all but that made for a really long day getting there
Just putting it out there

The flight itself was very enjoyable. The only negative aspect was that the first leg of the flight was delayed long enough that I almost missed my connecting flight and my baggage was lost.

The real reason for the negative review is a combination of the cost of this flight, loss of my baggage and poor service after the flight. I paid nearly $4,500 for an economy ticket from New York to New Delhi. The first leg of the flight, from New York to Zurich was delayed long enough that I made my connecting flight to Delhi within seconds of them closing the gate and as a result my baggage was lost. Once I got to Delhi I had to take a connecting flight to Goa and then drive an hour to my destination, where I was attending a good friend's wedding. All of my baggage was lost during transit by the airline, and unfortunately they never delivered by baggage to my hotel...so I was without formal clothes and normal clothes for the wedding for 4 days. The customer service line was no help, and the airline refused to deliver the baggage to me...the closest they would bring it was the Goa airport which was an hour and a half away.

FRA

ZRH

Medelmåttigt 3,6

Nothing remarkable

I got up to use the bathroom and I was seated in the 10th row. When I was trying to make my way back to my seat, the beverage service had started. They were at the 12th row and after bumping into me, the flight attendant asked me to back up and wait until the beverage service was over to go back to my seat. This was a flight from Frankfurt to Zurich, only about an hour long, and I would have easily spent half of it standing up had I complied with their request. I had to be pushy and ask them to just back up the cart 2 feet so I could get to my seat, which only took them 5 seconds. This was a very rude, illogical, and unreasonable request from the Swiss Air crew.

BOM

ZRH

Okej 4,3

choice of movies were very bad

NCE

ZRH

Utmärkt 10,0

Even though the flight was very short, the team moved quickly through the cabin ensuring everybody had a drink and a snack. They looked quite concerned when I turned down the pretzel sandwich, so I accepted and found it quite good!
Also, team made sure my parent with reduced-mobility had a good boarding and transfer experience.

As always, seats are narrow. And the "neighbors" were normal-sized. The usual struggle for elbow "air-space" occurred.

The flight did eventually take off, unlike a few others leaving around the same time.

We were delayed several hours and were never told why. Mostly there were no Aeroflot staff at the gate to ask. When there was, they said they couldn't help us because our flight was a codeshare with FinnAir. At the last minute they switched gates, sending us all scurrying.

LED

HEL

Utmärkt 9,2

I liked that there was a smaller airplane on LED - HEL route: it gives more "feeling of flying" than the bigger planes do.

I didn't like the fact that it was not indicated in advance (when the tickets are sold) that LED - HEL route is operated by a different airline, even though that airline is a Finnair's partner. It would have been better to have a complete information up front.
But the airplane and crew were excellent.

HEL

BKK

Utmärkt 10,0

Super quiet and comfortable flight, dedicated service, punctuality.

I liked it all.

HEL

NRT

Utmärkt 9,3

I really enjoyed the whole flight - Finnair is definitely one of the best airlines.

I wish there was a bigger choice of classical music in the entertainment program.

HEL

KTT

Utmärkt 9,5

The staff was professional and friendly. The waits were short on boarding.

The flight was over an hour late. The baggage reclaim belt broke down, which delayed our arrival at the target even more.

Next-day connecting flight after a delayed arrival and involuntary stopover in Porto due to air traffic over LIS. This time around, the flight took off an hour late because of [guess...] air traffic. Well, my dear LIS management, that's how you sink your national carrier.

BCN

LIS

Medelmåttigt 2,0

Nothing

They gave someone else seats I had reserved for 6 months and that I had paid extra for. I will take that up with the company forewidth

BLQ

LIS

Okej 5,0

It was fine, on time. I didn't have a checked bag or I would have waited in line at check-in for at least 30-45 minutes. Online check-in was relatively easy and digital boarding pass was convenient.

Seats are small, if you need to check a bag it will take forever. The underseat area is much.smaller than other airlines. The flight was very delayed because of some discrepancy regarding the number of passengers. Nothing seemed to be wrong but it took forever!

LGW

LIS

Medelmåttigt 2,0

This event refers to my TAP flight from Lisbon to Heathrow on 21-Jan-2018.
We arrived to the airport nearly 2 hours before departure time, waited 35min in the security checks and my girlfriend was held 20min in the passport control. While she was queuing for the 2no police officers to check her passport, an airport assistant came to the queue and asked who was due to board in TP364 to Heathrow. She was made aware that my girlfriend was there due to board that flight.
In the meantime I made my way to the gate to make the gate assistants aware that she was held in the passport checks and was already on her way to the gate.
Having said that, the zealous assistants in the gate have closed the gate in front of me, 18min before scheduled departure time and - "very kindly" - told me that I wouldn't be boarding that flight anymore even though my girlfriend have arrived in the meantime.
One can imagine the frustration I felt finding out that the flight departure was delayed and that the flight actually departed 40min late. At that time I was already suffering the extortion of the customer service from TAP, claiming from me circa 400Eur from each of us for a one way ticket in the next flight to London.
Therefore... until I remember this... I AM NOT FLYING TAP ANYMORE... I am very proud of being Portuguese but in similar situations that occurred with me flying British Airways, Lufthansa or Air Italia, I have always been treated with much more respect and customer care!

Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other )
Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;(
Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!

EWR

VIE

Bra 7,0

muffin for breakfast ?

IAD

VIE

Utmärkt 8,6

There was plenty of space, and so I rven had a chance to catch some sleep on the transatlantic flight. But Uktimately, unless you are travelling in luxury, transatlantic flights are awful.

VIE

AMS

Utmärkt 10,0

Changing planes on Vienna was not easy so 1-hour layover was barely enough (required running)

however on the initial trip to cozumel we where rerouted from kc to huntvilles therefore missing our connecting flight to cozumel so the airline was accomodating and reseated us on a flight to cancun instead
and I was thankful but i know that that flight was cheaper when i booked this but i didnt want to make the treak to cancun and bus and then ferry to cozumel but ended up doing that anyway
is there any way at all to be compensated for the diffrence
I am not upset at all but that made for a really long day getting there
Just putting it out there

MCI

LGA

Medelmåttigt 2,0

Not much

Late bumby ride

DTW

MEX

Utmärkt 8,3

Even though I was disappointed by not being able to get the boarding passes from Delta for Aeromexico’s connecting flight to Bogota, I had an agent greet me after customs in Mexico to issue the boarding pass so I could use the transfer flight line. Excellent service throughout the entire trip.

Even though the flight was very short, the team moved quickly through the cabin ensuring everybody had a drink and a snack. They looked quite concerned when I turned down the pretzel sandwich, so I accepted and found it quite good!
Also, team made sure my parent with reduced-mobility had a good boarding and transfer experience.

As always, seats are narrow. And the "neighbors" were normal-sized. The usual struggle for elbow "air-space" occurred.

ZRH

DEL

Medelmåttigt 2,0

The flight itself was very enjoyable. The only negative aspect was that the first leg of the flight was delayed long enough that I almost missed my connecting flight and my baggage was lost.

The real reason for the negative review is a combination of the cost of this flight, loss of my baggage and poor service after the flight. I paid nearly $4,500 for an economy ticket from New York to New Delhi. The first leg of the flight, from New York to Zurich was delayed long enough that I made my connecting flight to Delhi within seconds of them closing the gate and as a result my baggage was lost. Once I got to Delhi I had to take a connecting flight to Goa and then drive an hour to my destination, where I was attending a good friend's wedding. All of my baggage was lost during transit by the airline, and unfortunately they never delivered by baggage to my hotel...so I was without formal clothes and normal clothes for the wedding for 4 days. The customer service line was no help, and the airline refused to deliver the baggage to me...the closest they would bring it was the Goa airport which was an hour and a half away.

Boarding chaotic- no clear lines people pushing ahead which I am not used to- my handluggage was ok’ed at origin in US- was pulled aside in Zurich based on my “ ticket”- it was perfectly well suited and not oversized. In plane half of overhead compartments were filled with coats when told that these should go under seats. No consistency between announcements and behavior of crew.

TAP seems to have trouble landing at its own global hub. Three hours wasted in Porto before the traffic over LIS had cleared up. First time TAP, last time TAP.

LGW

LIS

Medelmåttigt 2,0

This event refers to my TAP flight from Lisbon to Heathrow on 21-Jan-2018.
We arrived to the airport nearly 2 hours before departure time, waited 35min in the security checks and my girlfriend was held 20min in the passport control. While she was queuing for the 2no police officers to check her passport, an airport assistant came to the queue and asked who was due to board in TP364 to Heathrow. She was made aware that my girlfriend was there due to board that flight.
In the meantime I made my way to the gate to make the gate assistants aware that she was held in the passport checks and was already on her way to the gate.
Having said that, the zealous assistants in the gate have closed the gate in front of me, 18min before scheduled departure time and - "very kindly" - told me that I wouldn't be boarding that flight anymore even though my girlfriend have arrived in the meantime.
One can imagine the frustration I felt finding out that the flight departure was delayed and that the flight actually departed 40min late. At that time I was already suffering the extortion of the customer service from TAP, claiming from me circa 400Eur from each of us for a one way ticket in the next flight to London.
Therefore... until I remember this... I AM NOT FLYING TAP ANYMORE... I am very proud of being Portuguese but in similar situations that occurred with me flying British Airways, Lufthansa or Air Italia, I have always been treated with much more respect and customer care!

BCN

LIS

Medelmåttigt 2,0

Nothing

They gave someone else seats I had reserved for 6 months and that I had paid extra for. I will take that up with the company forewidth

LIS

SSA

Okej 4,0

The food was not available for the business class passengers and we had to take it from economy.