Information for All Orders
All orders require a telephone number. Order Processing and Shipping Day: USA orders shipped by 3-day, 2-day, or overnight service, always ship no later than the next business day if we receive your order by 3:00 PM (Pacific Time). For other orders received by 3:00 PM (Pacific Time), they are almost always shipped the next business day, however if received close to our cut off time, they might take an extra business day to process. LuminEssence may request FedEx or UPS to get an adult signature upon delivery, but this is rarely requested on orders under $200. For orders over $200, the adult signature request is more likely for higher cost orders, or to areas where deliveries are often lost.

Sales Tax There is no sales tax on your order.

Fax Orders
If you faxed us an order, we will enter it the first business day (M-F) after we receive it. To confirm that we received it, please log-in, using your member ID and user name, and go to "Order History and Seminar Payments" to view your orders we have processed. You will receive our standard email confirmation that your order has been shipped; you will not receive a confirmation by fax, phone, or regular mail. If you do not have access to the Internet or an email address, you are welcome to call us to find out if we received your fax order.

Federal Express 1 Business Day Service
Arrives in 2 business days (1 day to process order and 1 day to travel)
Might not be available to very remote areas; and is definitely not available to Alaska and Hawaii which should instead use USPS Priority Mail or, for rapid delivery to Alaska and Hawaii choose UPS 2 day Service.
For expedited service to Puerto Rico or any of the USA Territories, you must change the country name from the United States to whatever the territory is and choose "International Courier" as domestic Federal Express is not available.

This method requires a phone number and a physical street address to ship to. It is not available to APO/FPO, or to PO Boxes.

Orders over $1000: We will charge your credit card the actual shipping and insurance cost.

Order Total

Shipping

$0.01 to $9.99

$47.00

$10.00 to $49.99

$52.10

$50.00 to $99.99

$55.15

$100.00 to $199.99

$58.75

$200.00 to $299.99

$65.10

$300.00 to $399.99

$69.55

$400.00 to $499.99

$79.95

$500.00 to $599.99

$86.15

$600.00 to $699.99

$95.25

$700.00 to $799.99

$106.15

$800.00 to $899.99

$113.25

$900.00 to $1,000.00

$120.25

Order Received on

**Delivery on

Saturday, Sunday, or Monday

Wednesday

Tuesday

Thursday

Wednesday

Friday

Thursday

Monday

Friday

Tuesday

**The "Delivery on" day assumes that order is submitted/received by us before
3 PM California time on a business day, and the following two days
are not holidays.

Federal Express 2 Business Days Service
Arrives in 3 business days (1 day to process order and 2 days to travel)
Not available to Alaska and Hawaii which should instead use USPS Priority Mail. To expedite your order, choose UPS 2 day Service.
For expedited service to Puerto Rico or any of the USA Territories, you must choose "International Courier" as domestic Federal Express is not available.

This method requires a phone number and a physical street address to ship to. It is not available to APO/FPO, or to PO Boxes.

Orders over $1000: We will charge your credit card the actual shipping and insurance cost.

Order Total

Shipping

$0.01 to $9.99

$25.00

$10.00 to $49.99

$27.10

$50.00 to $99.99

$28.95

$100.00 to $199.99

$31.15

$200.00 to $299.99

$36.10

$300.00 to $399.99

$42.00

$400.00 to $499.99

$50.25

$500.00 to $599.99

$56.35

$600.00 to $699.99

$66.10

$700.00 to $799.99

$74.15

$800.00 to $899.99

$84.75

$900.00 to $1,000.00

$100.25

Order Received on

**Delivery on

Saturday, Sunday, or Monday

Thursday

Tuesday

Friday

Wednesday

Monday

Thursday

Tuesday

Friday

Wednesday

**The "Delivery on" day assumes that order is submitted/received by us before
3 PM California time on a business day, and the following two days
are not holidays.

Federal Express 3 Business Days Service
Arrives in 4 business days (1 day to process order and 3 days to travel)
Not available to Alaska and Hawaii which should instead use USPS Priority Mail. To expedite your order, choose UPS 2 day Service.
For expedited service to Puerto Rico or any of the USA Territories, you must choose "International Courier" as domestic Federal Express is not available.

This method requires a phone number and a physical street address to ship to. It is not available to APO/FPO, or to PO Boxes.

Orders over $1000: We will charge your credit card the actual shipping and insurance cost.

Order Total

Shipping

$0.01 to $9.99

$18.00

$10.00 to $49.99

$19.25

$50.00 to $99.99

$21.00

$100.00 to $199.99

$23.00

$200.00 to $299.99

$24.15

$300.00 to $399.99

$26.85

$400.00 to $499.99

$28.00

$500.00 to $599.99

$31.05

$600.00 to $699.99

$41.25

$700.00 to $799.99

$50.75

$800.00 to $899.99

$55.15

$900.00 to $1,000.00

$65.10

Order Received on

**Delivery on

Saturday, Sunday, or Monday

Friday

Tuesday

Monday

Wednesday

Tuesday

Thursday

Wednesday

Friday

Thursday

**The "Delivery on" day assumes that order is submitted/received by us before
3 p.m. California time on a business day, and the following two days
are not holidays.

This method requires a phone number and a physical street address to ship to. It is not available to APO/FPO, or to PO Boxes.

Orders over $1000: We will charge your credit card the actual shipping and insurance cost.

Order Total

Shipping

$0.01 to $9.99

$51.00

$10.00 to $49.99

$54.50

$50.00 to $99.99

$58.15

$100.00 to $199.99

$64.05

$200.00 to $299.99

$67.80

$300.00 to $399.99

$72.85

$400.00 to $499.99

$78.90

$500.00 to $599.99

$87.05

$600.00 to $699.99

$96.25

$700.00 to $799.99

$102.10

$800.00 to $899.99

$106.45

$900.00 to $1,000.00

$116.00

Order Received on

**Delivery on

Saturday, Sunday, or Monday

Thursday

Tuesday

Friday

Wednesday

Monday

Thursday

Tuesday

Friday

Wednesday

**The "Delivery on" day assumes that order is submitted/received by us before
3 PM California time on a business day, and the following two days
are not holidays. Usually arrives in 3 business days (1 day to process order and 2 days to travel)
For some rural areas, delivery takes one additional business day.

UPS ground service asks us to tell customers to allow up to 5 business days for transit time and delivery not including weekends or holidays. Our customers indicate delivery times are typically much quicker than this to the West coast; and take 5 business days after the day of shipment to most areas east of the Mississippi. All orders are shipped from Portland, Oregon.

This method is not available to Hawaii, Alaska, Puerto Rico or any of the USA Territories, APO/FPO addresses, and to most P.O. Boxes. For expedited service, Puerto Rico or any of the USA Territories, residents must choose "International Courier" as domestic Federal Express is not available.

Processing time for your order: Orders received by us before 3PM Pacific time on a business day are nearly always processed that day and are shipped the next business day.

Depending upon your delivery person, someone may need to be there to sign for your package upon delivery. You may be able to leave a signed note on your door if the package can be left in a secure area. If you request it by phone, we will waive the signature requirement for orders costing less than $100. In this case, you agree to assume responsibility for lost shipments.

Orders over $1000: We will charge your credit card the actual shipping and insurance.

United States Postal Service We strongly recommend that you choose a different shipping method than United States Postal Service since USPS is not trackable or insured. To guarantee that you receive your order in a timely and professional manner, we suggest that you consider UPS Ground service which is usually quicker than USPS, and is actually less expensive for all orders over $10. For shipments to the East coast, we recommend Federal Express 3-day service which is usually $2-$4 more than USPS, yet typically your order will arrive at least 3 business days sooner and is trackable and insured.

Order Total

Shipping

$0.01 to $9.99

$7.85

$10.00 to $49.99

$12.75

$50.00 to $99.99

$14.90

$100.00 to $199.99

$18.60

$200.00 to $299.99

$20.65

$300.00 to $399.99

$24.35

$400.00 to $499.99

$29.65

$500.00 to $650.00

$32.50

This is the only shipping method available to APO/FPO, and to most P.O. Boxes.

Estimated arrival time for your order: Orders received by us before 3PM Pacific time on a business day are nearly always processed that day and are shipped the next business day. United States Postal Service shipments are by Priority Mail. Delivery time may be up to 9 business days - not including weekends or holidays. Our customers indicate delivery times are typically much quicker than this to the West coast and might take the maximum time to the Southeastern area of the U.S.A. or to very rural East coast locations. All orders are shipped from Portland, Oregon.

Note LuminEsence may choose to change your shipping method to UPS Ground or Federal Express so that your shipment can be tracked. This will be done if delivery to an area has had significant delivery problems using Postal service, and especially if your order is over $200. These delivery problems include long delays and many lost packages. Should we choose to change your shipping method to UPS Ground or to Federal Express from Postal Service, you will be charged the same amount as was shown on your online order for Postal Service shipping.

Orders over $650: Unless you place your order on the phone, we require that these orders be shipped by UPS Ground or by Federal Express so that your shipment can be tracked. These services require a physical street address (no PO Boxes) as well as a telephone number. If you place your order online and it is over $650, UPS and Federal Express are the only shipping methods available.

The most efficient way to contact us is to fill out our Guest Book or phone us. If you have addressed your comments to Sanaya and Duane, please note that they are unable to personally answer you, however they do read your guest book messages and appreciate your comments.