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5 Introduction Properly designing a computer network is a difficult task. It requires planning and analysis, feasibility studies, capacity planning, and baseline creation skills. Performing network management is difficult too. A network manager must possess computer and people skills, management skills, financial skills, and be able to keep up with changing technology. Chapter Fourteen - Network Design and Management

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6 Systems Development Life Cycle Every business has a number of goals. System planners and management personnel within a company try to generate a set of questions, or problems, to help the company achieve those goals. To properly understand a problem, analyze all possible solutions, select the best solution, and implement and maintain the solution, you need to follow a well-defined plan. SDLC is a methodology, or plan, for a structured approach to the development of a business system. Chapter Fourteen - Network Design and Management

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7 Systems Development Life Cycle SDLC involves several phases. These phases are often: Planning Analysis Design Implementation Maintenance These phases are cyclical and usually never ending. Chapter Fourteen - Network Design and Management

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9 Systems Development Life Cycle A systems analyst is typically responsible for managing a project and following the SDLC phases. Anyone, however, may be called upon to assist a systems analyst. Or anyone may have to assume some of the duties of a systems analyst. Individuals that are called upon to support a computer network should understand the basic phases of SDLC. Chapter Fourteen - Network Design and Management

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10 Systems Development Life Cycle Planning Phase - Identify problems, opportunities, and objectives. Analysis Phase - Determine information requirements. Information requirements can be gathered by sampling and collecting hard data, interviewing, questionnaires, observing environments, and prototyping. Design Phase - Design the system that was recommended and approved at the end of the analysis phase. Chapter Fourteen - Network Design and Management

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11 Systems Development Life Cycle Implementation Phase - The system is installed and preparations are made to move from the old system to the new. Maintenance Phase - The longest phase, involves the ongoing maintenance of the project. Maintenance may require personnel to return to an earlier phase to perform an update. Chapter Fourteen - Network Design and Management

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12 Network Modeling When updating or creating a new computer system, the analyst will create a set of models for both the existing system (if there is one) and the proposed system. Network models can either demonstrate the current state of the network or can model the desired computer network. A series of connectivity maps are network modeling tools that depict the various locations involved over a wide and local areas and the interconnections between those locations. Chapter Fourteen - Network Design and Management

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13 Network Modeling An wide area connectivity map shows the big picture of geographic locations of network facilities. External users and mobile users can be identified, as well as the locations primary to a business. Chapter Fourteen - Network Design and Management

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22 Network Modeling An local area detailed connectivity map shows the close-up design of a local area network, including switches, routers, hubs, and servers. Much like the homework we did earlier showing LAN connections. Chapter Fourteen - Network Design and Management

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23 Chapter Fourteen - Network Design and Management

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24 Feasibility Studies There are a number of ways to determine if a proposed system is going to be feasible. Technically feasible means the proposed system can be created and implemented using currently existing technology. Financially feasible means the proposed system can be built given the company’s current financial ability. Operationally feasible means the system operates as designed and implemented. Chapter Fourteen - Network Design and Management

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25 Feasibility Studies Time feasible means the system can be constructed in an agreed upon time frame. Payback analysis is a good technique to use to determine financial feasibility. To calculate payback analysis, you must know all the expenses that will be incurred to create and maintain the system, as well as all possible income derived from the system. You must also be aware of the time value of money (a dollar today is worth more than one dollar promised a year from now because the dollar can be invested). Chapter Fourteen - Network Design and Management

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28 Capacity Planning Capacity planning involves trying to determine the amount of network bandwidth necessary to support an application or a set of applications. A number of techniques exist for performing capacity planning, including linear projection, computer simulation, benchmarking, and analytical modeling. Linear projection involves predicting one or more network capacities based on the current network parameters and multiplying by some constant. Chapter Fourteen - Network Design and Management

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29 Capacity Planning A computer simulation involves modeling an existing system or proposed system using a computer-based simulation tool. Benchmarking involves generating system statistics under a controlled environment and then comparing those statistics against known measurements. Analytical modeling involves the creation of mathematical equations to calculate various network values. Chapter Fourteen - Network Design and Management

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30 Creating a Baseline Involves the measurement and recording of a network’s state of operation over a given period of time. A baseline can be used to determine current network performance and to help determine future network needs. Baseline studies should be ongoing projects, and not something started and stopped every so many years. Chapter Fourteen - Network Design and Management

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31 Creating a Baseline To perform a baseline study, you should: Collect information on number and type of system nodes, including workstations, routers, bridges, switches, hubs, and servers. Create an up-to-date roadmap of all nodes along with model numbers, serial numbers and any address information such as IP or Ethernet addresses. Collect information on operational protocols used throughout the system. Chapter Fourteen - Network Design and Management

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32 Creating a Baseline To perform a baseline study, you should: List all network applications, including the number, type and utilization level. Create a fairly extensive list of statistics to help meet your goals. These statistics can include average network utilization, peak network utilization, average frame size, peak frame size, average frames per second, peak frames per second, total network collisions, network collisions per second, total runts, total jabbers, total CRC errors, and nodes with highest percentage of utilization. Chapter Fourteen - Network Design and Management

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35 Generating Useable Statistics Statistics, properly generated, can be an invaluable aid to demonstrating current system demands and predicting future needs. Mean time between failures (MTBF) is the average time a device or system will operate before it fails. Mean time to repair (MTTR) is the average time necessary to repair a failure within the computer system. Chapter Fourteen - Network Design and Management

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36 Generating Useable Statistics Availability is the probability that a particular component or system will be available during a fixed time period. Availability % = (Total available time – Downtime) / Total available time Chapter Fourteen - Network Design and Management

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37 Generating Useable Statistics Suppose we want to calculate the availability of a modem that for one month (24 hours per day for 30 days, or 720 hours), knowing the modem will be down for two hours during that period: Availability % = (720 – 2) / 720 = Chapter Fourteen - Network Design and Management

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39 Generating Useable Statistics What is the reliability of a modem if the MTBF is 3000 hours and a transaction takes 20 minutes, or 1/3 of an hour (0.333 hours): R(0.333 hours) = e -(1/3000)(0.333) = e = Chapter Fourteen - Network Design and Management

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40 Managing Operations There are many services and functions available to assist an individual in managing computer network operations. One of the more useful is Simple Network Management Protocol (SNMP). SNMP is an industry standard designed to manage network components from a remote location. Currently in version 3, SNMP supports agents, managers, and the Management Information Base (MIB). Chapter Fourteen - Network Design and Management

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41 Managing Operations A managed element has management software, called an agent, running in it. A second object, the SNMP manager, controls the operations of a managed element and maintains a database of information about all managed elements. A manager can query an agent to return current operating values, or can instruct an agent to perform a particular action. The Management Information Base (MIB) is a collection of information that is organized hierarchically and describes the operating parameters of all managed agents. Chapter Fourteen - Network Design and Management

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43 Capacity Planning and Network Design In Action: Better Box Corporation Returning to Better Box Corporation from an earlier chapter, let’s complete our design, including and Internet access for each of the four sites. A linear projection can be used to estimate the amount of Internet traffic at each site. An wide area connectivity map gives us a big picture of the network interconnections. Chapter Fourteen - Network Design and Management

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44 Chapter Fourteen - Network Design and Management

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45 Capacity Planning and Network Design In Action: Better Box Corporation A second linear projection can be used to determine the amount of local area network traffic within each site. Chapter Fourteen - Network Design and Management