Frequently Asked Questions

*Please note that you will use your Drake Login and Password in registering to enter the Haven online Tutorial. *

What registration holds may be placed on my account and when are they lifted?

If you have not completed Part 1 by October 6, a hold code through the Dean of Student’s Office will show up on your Banner/MyDusis account, which will not be lifted until completion of the program. You will not be able to register for spring 2018 classes until you complete Part 1 of Haven.

You will receive 2 reminder emails prior to October 6 from the administrator of Haven and/or your academic dean to remind you to complete Haven.

You will receive automatic hold emails from the Enrollment Office detailing your hold starting late October. Spring enrollment occurs shortly after this hold for most academic departments. If you have not completed the course and recieve the hold notification, it is important to take the course quickly or it may impact your ability to register on time.

It may take 24-48 hours for the hold to be lifted off your account; holds are processed Monday-Friday. Our administrator has blocked a specific time each day to check new completions and holds, so same day hold releases are not gauranteed. If you have a hold AND you have completed the course, please contact tess.cody@drake.edu to notify her that she should look at your completion to remove the hold.

Why did Drake decide to use the Haven and Haven Plus programming?

A Drake committee reviewed several online programs to make a final decision on utilizing Haven. Haven has also been the product of choice in many Iowa institutions of higher education—delivering positive student user feedback—which will position us for uniformity across the state. Haven was designed with undergraduates in mind. Haven Plus is similar to Haven, however uses scenarios and content customized to graduate and professional students.

What does Haven cover?

Haven promotes student health and safety by educating students about the elements of healthy relationships, the importance of sexual consent, and the role of bystanders in creating safe, healthy communities. Haven is a science-based prevention program that offers a confidential, personalized experience for each student, educating them on the issues associated with sexual assault, relationship violence, and stalking while also taking into account their unique perspectives and experiences. Haven provides:

Key definitions and statistics

Reflective and personalized content, including the importance of personal values

What are other students learning through Haven?

72% of students who took Haven said they were confident in their ability to support a friend who has been sexually assaulted.

79% said they have a good understanding of the definition of sexual assault.

69% said they can identify warning signs of abuse in dating relationships.

63% said they would feel comfortable intervening if they witnessed abusive behavior.

81% said they would respect someone who intervened to prevent sexual assault.

70% said they would take action in a situation in which someone was taking advantage of someone sexually.

Is the content sensitive in nature?

Please be aware that this program contains situations that involve various types of interpersonal violence, including, and not limited to: sexual harassment, stalking, dating violence, and sexual assault, which may invoke an emotional response. If during the course of completing this program you experience any distress, we encourage you to seek support. If you would like confidential support, a Violence Intervention Partner (VIP) peer-based crisis advocate is available 24 hours a day by calling or texting 515-512-2972, or you can make an appointment with the Counseling Center at 515-271-3864.

If you should need to request in exemption for completing this module due to potential distress, please contact Diane Eischeid, University Counselor, by emailing diane.eischeid@drake.edu.

How does the program address diverse student needs?

Haven offers special features to meet individual student needs, including audio/visual options for students that would like the program to run with captions or spoken options for ease of usage. Scenarios are not specific to any particular culture and illustrate a variety of relationships. Haven also offers a variety of ways that people with different personal attributes might react to those scenarios.

Who is required to complete Haven and Haven Plus?

All incoming undergraduate Drake students (spring ’17, summer '17, and fall ’17) are required to complete Haven. All incoming graduate and professional students (spring '17, summer '17, and fall '17) are required to complete Haven Plus. A hold will be placed on your account, which will prevent course registration for the subsequent semester, until Part I of Haven or Haven Plus has been completed. Please complete the mandatory portion, Part 1, by Oct. 6, 2017. Holds will be removed Monday through Friday and may take 24-48 hours to be removed.

How do I navigate through the Haven program?

After you’ve logged into EverFi and go into Haven, you will navigate through modules via the following screen.

Haven modules in Part 1:

After you complete Part I, you should see the screen below, telling you that you are in “intersession.” You will also see this screen if you log back into Haven during the 45-day waiting period between completing the post-quiz (Part 1) and accessing the follow-up survey (Part 2).

Haven Completion Screen:

[Coming Soon]

What does Part 2 include?

After completing Part 1, you will receive an email inviting you to complete Part 2, which can be taken 45 days after completion of Part 1. Part 2 takes about 15 minutes, and is NOT required. This post survey will help us gather data on what you thought of the program and measure retention of knowledge.

If you choose to take Part 2, it may be completed at any time before the end of the Fall 2016 semester. Students who complete Part 2 by finals week of the fall semester will be entered in a drawing for a gift card for merchandise at the University Bookstore.

What happens if I don't do Part 2?

Part 1 is the only section attached to spring registration; Part 2 is not required. However, participating is extremely valuable—it includes climate feedback, which will help Drake develop better initiatives surrounding sexual and interpersonal violence on campus.

Who will see my answers? How is the data kept?

Used at more than 200 colleges and universities across the country, this program will enable the University to gather valuable data about our students for comparison with others institutions. This will be shared with campus stakeholders to improve sexual and interpersonal violence prevention initiatives at Drake. The course includes surveys to help personalize your experience and measure students’ attitudes and behaviors.

All survey responses for Part 1 are confidential. The results are kept by Everfi and are sent to Drake’s administrator of the program in aggregate format, without identifying information and individual student responses.

Do I need a textbook or materials for this program?

You will not need any prior materials before starting the Havenprogram.

What if I have trouble with the site?

Should you experience problems, technical support is available 24/7 and can be accessed from the “Help” link within the course. The Drake staff is not available to assist with problems within the program.

If you seem stuck, your screen may be zoomed in too much causing you to miss a prompt or navigation button. To zoomout on a PC hit "control 0 (zero)" and on a Mac hit "command 0 (zero)".

Additional Troubleshooting Options:

Close all other applications and tabs (e.g., iTunes, Facebook, YouTube, etc.)

Full Screen mode: Windows, press F11/Mac, click View menu on the browser and select Full Screen

Ensure the course is in its own browser window and not within a frame of the school portal or email client

If on a wireless connection, try a wired connection

Reboot the computer

Disable all popup blockers and third party toolbars

Try accessing the course from a different connection (computer lab, library, etc.)

Try accessing at a different time of day (during non-peak internet usage hours, e.g., morning)

What if I still cannot register for the spring semester?

If you have completed the program and have issues with or questions about being able to complete spring registration, contact Tess Cody, Violence Prevention Coordinator at 515-271-4141 or the Office of Student Records at 515-271-2025.