White papers

Read our in-depth reports on trends in your industry.

In the Consumer-Centric Authentication Study: Transforming The Consumer’s Digital Banking Experience, an Entersekt collaboration, PYMNTS.com analyzes survey response data from 2,835 American consumers regarding their control over and preferences for authentication controls when banking via mobile.

e-Commerce sales are growing at an astronomical rate and, not by coincidence, so is card-not-present (CNP) fraud. Some estimate that CNP fraud losses in the United States alone will total $6.4 billion by 2021.

In a recent survey commissioned by Entersekt and conducted online by The Harris Poll, we polled over 1,900 US adults who own a mobile device, among whom over 1,300 use banking apps once a month or more often on their use of, and preferences for, mobile banking and payments apps.

Earlier this year, Entersekt commissioned The Harris Poll to better understand US consumers’ attitudes towards mobile devices as means to bank and pay. This report presents findings from the survey, gathered online from 2,000 adults, among whom 1,900 own mobile phones or tablets. Focused on active users’ opinions, it points to ways banks could boost usage and engagement among mobile’s converts.