Bilingual Customer Service Job in Toronto

Position:

Bilingual Customer Service

Category:

Admin

City:

Toronto

Province:

ON

Branch Name:

Direct Hire

Dress Code:

Branch Phone:

(905) 5868828

Job ID:

4877

Pay Info:

Order Type:

DH

Resolve Recruit Inc is proud to be an active support of a reputable financial institution in Mississauga for the last 15 years. Our client is currently looking to add eight(8) Bilingual Coordinators to their customer service ream and I believe you would be a great fit. Please find below details for this role.

• Excellent Customer Service• Initiates travel insurance claims ensuring accurate contact information, travel dates, loss dates, etc., and provides insurance benefits and claims information • Upon receipt of initial call assesses medical/reputational/operational risk and decides on appropriate next course of action • Provides assistance to clients as required: • pre-trip cancellation • post trip new claim assistance• referrals for medical care• airline flight arrangements• hotel arrangements• Take notice of new claims pre and post trip and provide guidance on benefit eligibility• Demonstrate commitment to taking ownership and accountability of client problems at first point of contact• Demonstrate the ability to make decisions in the effort required to obtain missing information, weighing cost effectiveness and reputational impact to clients• Protect the client’s need for privacy and confidentiality according to established guidelines

Qualifications: • Superior communication skills • Fluency in English and French language • Ability to make decisions in the effort required to obtain missing information, weighing cost effectiveness and reputational impact to clients • Ability to adapt to fluctuating call volumes and ability to prioritize work to optimize efficiencies

If this position is of interest, please forward a copy of your resume in Word format and your Salary Expectation or advise if you may know of anyone that might be interested.Please also indicate a good time for me to call you or feel free to contact me ASAP.