Power on - This means the unit is guaranteed to power on / off, but no other warranty is given. These products are not eligible for refunds.

None - No warranty unless the unit was damaged in transit

Misc Warranty Terms

We are not responsible for cable providers that refuse to provision the receiver, unless the product specifically indicates your provider will activate the unit (Cogeco, Eastlink, Rogers & Shaw will only activate units that already exist in their system).

We are not responsible for SOFTWARE or billing system issues that may prevent activation or lack of features such as EPG, MENU, DVR / PVR functionality (unless the drive is defective), missing or incomplete channel mapping, etc.

If there is a dispute as to whether or not a unit is DEFECTIVE, HDTV DCT SALES will arrange for the unit to be tested at an authorized Arris / Motorola repair facility. Return shipping charges & repair testing fees may apply if the unit is deemed to be NTF (no trouble found).

We are not responsible for changes in technology which may render some features of your unit incompatible with your provider (IE. Motorola DCT units on Eastlink that no longer receiver HD channels due to MPEG-4 upgrade).

Remotes & Units may need to be configured before your cable provider will be able to activate the receiver. Please see our activation instructions for detail

On occasion, a chosen receiver will sell out or be replaced by a new release after your order is placed. In such cases, HDTV DCT Sales will substitute with a comparable or newer model depending on stock. Examples of this may be a DCX3510 replacing a DCX3400, or a DCX3200 P3 replacing a DCX700.

Contact Us

If you ever have a question or problem with your unit (even if it is out of warranty), please contact us and we'll do our best to help you. Please allow for up to 24 hours for a response.