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Field Service Automation Engineer (Scientist)

Organization

Tecan US

Job Location

San Francisco, CA; Boston, MA; Houston, TX

Salary

Competitive

Benefits

Competitive

Job Description

The Field Automation Scientist will be responsible for installation, mechanical service, customer training, sales demonstrations, and development and implementation of applications on Tecan liquid handling platforms.

Your main tasks:
•Assists with instrument installation and development of new applications.
•Performs problem diagnosis, service, and preventative maintenance on Tecan instruments.
•Provides customer training on use, maintenance, and troubleshooting.
•Share information obtained from unique problems or specialized training to the FAE Team and the Tecan organization.
•Assists Sales Engineers with complex demonstrations and installs.
•Ability and willingness to maintain a travel schedule and to travel on short notice.
•Complete essential service records according to company policy.
•Maintains appropriate parts inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
•Provides back-up service support outside of assigned territory as needed.
•Maintains technical knowledge by attending educational workshops, and reviewing technical publications.
•Handles essential tasks as assigned, and responds to change productively.

Requirements

For this position we are seeking a candidate with a BS degree in Life Science or Computer Science with minimum of 1-3 years laboratory experience. The successful candidate must have 1-3 years robotics/automation experience and electro/mechanical experience is a plus. Well-developed PC skills including MS Windows 2000/XP, Windows 7 and Office Suite are necessary. Must be able to travel up to 60% of the time to support the customer’s needs.

Equal Opportunity Employer/Affirmative Action/Minority/Female/Disabled/Veteran. If you need assistance applying for this position please call Human Resources at (800) 338-3226 or email usahr@tecan.com

About Our Organization

Tecan (www.tecan.com) is a leading global provider of laboratory instruments and solutions in biopharmaceuticals, forensics and clinical diagnostics.
The company specializes in the development, production and distribution of automated workflow solutions for laboratories in the life sciences sector. Its clients include pharmaceutical and biotechnology companies, university research departments, forensic and diagnostic laboratories. As an original equipment manufacturer (OEM), Tecan is also a leader in developing and manufacturing OEM instruments and components that are then distributed by partner companies.
Founded in Switzerland in 1980, the company has manufacturing, research and development sites in both Europe and North America and maintains a sales and service network in 52 countries.