A study on communication skills of doctors and their attitude towards Communication Skill training program

Objectives
 To measure the communication skills of Doctors  To identify the attitude of doctors towards Communication skill training program.  To identify the relationship between Communication skills and Attitudes towards Communication Skill program
.

The questionnaires was sent to the respondents through e mail or through personal visit.  A modified version of Communication Skill Attitude Scale designed by Rees and Garrud in 2001 was used to assess the doctor¶s attitude towards Communication Skill Training program
.Methodology
 This study is conducted with a sample size of 150 doctors in Chennai city.  A modified version of the American Board of Internal Medicine's (ABIM) Patient Assessment survey was used to assess the communication skills of Doctors.

experience and Number of patients seen by the doctor  The Communication skill attitude scores of the doctor varies with the Communication skills scores
.Hypothesis to be tested:
 Communication skills scores of doctors varies with age of the doctor  Communication skills scores of doctors varies with number of patients seen per day  Communication skills scores of doctors varies with years of experience of the doctor  Communication skills of doctors varies with gender  Doctors with basic education in English have higher communication skills score  The Communication skill attitude scores of the doctor varies with the Age.

how and why they occurred. and what to expect next
Providing information    Using words they can understand when explaining their problems and treatment. never crabby or rude Explaining what they need to know about their problems. not interrupting them while they¶re talking Greeting them warmly. telling them what you find How would you rate your level of professionalism?
. being friendly. explaining any technical medical terms in plain language Warning them during the physical exam about what you are going to do and why. not acting bored or ignoring what they have to say Letting them tell their story. calling them by the name they prefer. listening carefully. asking thoughtful questions.CS questionnaire: Factor analysis
Showing empathy     Showing interest in them as a person.

never avoiding their questions or lecturing them  Discussing options with them. answering them clearly. asking what they think before telling them what to do
 Treating them like they¶re on the same level.Respecting the patient  Encouraging them to ask questions. never ³talking down´ to them or treating them like a child
. asking their opinion. offering choices and   letting them help decide what to do.