Product Returns

You are entitled to a full refund including the initial delivery charge if you
return a product, or inform the retailer that you want to return the product,
within 15 working days.

If you have bought a product and you are not satisfied - you can return the
product to our Online team and we will exchange or refund your order.

We will refund the delivery charge you will have initially paid for your
unwanted order. This is only eligible to customers returning the full order,
within 15 days

Cost of returning the goods
The cost of returning any unwanted product, for an exchange or a refund, will be
at your charge.

If your order is faulty, Burn Technology LTD will pay for the cost of return.
Please contact us to organise this return.

Condition of returns
Following our Terms & Conditions, you must return the product in perfect
condition. The product must not be used or damaged - and in the original
packaging.
If your product is not in this condition, this will void your Return request