1) What is the maximum number of families you can make a payment by results claim under the Troubled Families programme in Phase 2?
2) How many Sustained and Significant PBR claims have you made to date?
3) How many Continuous Employment PBR claims have you to date?
4) Do you have an internal target for Continuous Employment PBR claims by the end of the programme? If so what is your internal target for Continuous Employment PBR claims?
5) Do you have a strategy for helping people on your Troubled Families programme find work? If yes please share it.
6) Do you fund specific positions through your Troubled Families programme money? If so please provide details of which positions are funded through the Troubled Families money.
7) Does your Troubled Families team work with your SEND team in order to achieve Sustained and significant progress PBR claims? If so please outline any mechanisms you have for this.
8) What was your councils overall spend for 2017/18 on Young Carers provision both in £ and as a % of your councils overall budget for Childrens Services.
9) Does your Troubled Families team work with your Young Carer provision in order to achieve Sustained and significant progress PBR claims? If so please outline any mechanisms you have for this.
10) What was your councils overall spend for 2017/18 on Interpretation and Translation services, both in £ and as a % of your councils overall budget?
11)What was the average hourly rate for face to face Translation you were charged in 2017/18? For clarification this average hourly rate should include both the cost of the translation as well as any admin fees and travel expenses related to the translation.
12) What % of your Troubled Families cohort are non-English speakers?
13) Does your Troubled Families team have a specific strategy for working with families where they do not speak English well? If yes please share, including if your TFOP includes an outcome for families where adults have successfully improved their English language skills

5 Attachments

Thank you for your request for information under the Freedom of
Information Act 2000 received on 19 October 2018.

Andrew Swan will be dealing with your request.

We have up to 20 days in which to deal with your request. If we require
clarification regarding your request, we will contact you to explain this.
The 20 working day period will then start from the day that we receive
your clarification.

You will also be informed in advance if there is a charge for supplying
copies of the information.

Please also be aware that, if the requested information contains
references to any third parties, we may need to consult these individuals
about the release of their personal data before making a decision whether
or not to release the information to you.

We will also provide an explanation if any information is not released to
you.

Should you have any queries regarding your request, please contact the
team by email [1][email address] or by telephone
01603 222661.

1) What is the maximum number of families you can make a payment by
results claim under the Troubled Families programme in Phase 2?

5680

2) How many Sustained and Significant PBR claims have you made to date?

1761

3) How many Continuous Employment PBR claims have you to date?

117

4) Do you have an internal target for Continuous Employment PBR claims by
the end of the programme? If so what is your internal target for
Continuous Employment PBR claims?

No

5) Do you have a strategy for helping people on your Troubled Families
programme find work? If yes please share it.

Troubled Families Advisors (Whole Family Practice Pilot) – Department for
Work and Pensions

6) Do you fund specific positions through your Troubled Families programme
money? If so please provide details of which positions are funded through
the Troubled Families money.

The TF grant and PBR monies part funds the Children’s Services Early Help
service. Posts within this service are: Family focus managers and
practitioners, and Partner and Community Focus managers and practitioners.
There is also a small data team working on the TF data

7) Does your Troubled Families team work with your SEND team in order to
achieve Sustained and significant progress PBR claims? If so please
outline any mechanisms you have for this.

Family Focus teams are co-located with SEND teams, and both have a shared
understanding of both family support assessments and plans, and Education
Health and Care Plans

8) What was your councils overall spend for 2017/18 on Young Carers
provision both in £ and as a % of your councils overall budget for
Childrens Services.

The spend was £303 000, for commissioned services for young carers. As a %
of total spend this is 0.2%

9) Does your Troubled Families team work with your Young Carer provision
in order to achieve Sustained and significant progress PBR claims? If so
please outline any mechanisms you have for this.

The Family Focus practitioners have the statutory responsibility for
completing young carers assessments, and for working with the young carer
to put together an appropriate package of support

10) What was your councils overall spend for 2017/18 on Interpretation and
Translation services, both in £ and as a % of your councils overall
budget?

£342,431 including British Sign Language

11)What was the average hourly rate for face to face Translation you were
charged in 2017/18? For clarification this average hourly rate should
include both the cost of the translation as well as any admin fees and
travel expenses related to the translation.

This information is withheld under Section 43(2) of the Freedom of
Information Act, which provides an exemption if disclosure would, or would
be likely to, prejudice the commercial interests of any person (including
the public authority holding it.

Releasing this information about individual suppliers could be damaging to
the commercial interests of those suppliers and may give their competitors
an unfair advantage in future tender bids. Furthermore, revealing this
information would be damaging to Norfolk County Council’s commercial
interests, in as much as it could lead to price fixing, or collusion
preventing Norfolk County Council from achieving best value for the people
of Norfolk.

This Council has considered the following reasons in favour of disclosure:

o Promoting accountability and transparency by public authorities for
decisions taken by them.
o Promoting accountability and transparency in the spending of public
money.

Balanced against this are the following reasons against disclosure:

o Releasing this information could give competitors an unfair
advantage.
o Norfolk County Council has a duty to achieve best value in
procuring services for the people of Norfolk by procuring the right
level of service for the best possible price. This could be
prevented by releasing this information.

On balance the Council considers that the public interest in maintaining
the exemption outweighs the public interest in disclosure.

12) What % of your Troubled Families cohort are non-English speakers?

6% of the families that the Family Focus teams work with identify as black
or minority ethnic, and of these <1% are non-english speakers

13) Does your Troubled Families team have a specific strategy for working
with families where they do not speak English well? If yes please share,
including if your TFOP includes an outcome for families where adults have
successfully improved their English language skills

The Family Focus teams have access to translation services for support for
non-english speakers, but this cohort are not a specific feature of our
TFOP

If you are dissatisfied with our handling of your request you have the
right of appeal through the Council’s internal review procedure by setting
out the grounds of your appeal in writing to:

An appeal should be submitted within 40 working days of the date of this
notice and should be identified as "FOI Appeal".

If you are dissatisfied after pursuing the complaints procedure, you may
apply to the Information Commissioner under Section 50 of the Act for a
decision whether your request for information has been dealt with in
accordance with the requirements of Part I of the Act. Refer to the ICO
Website at: [2]https://ico.org.uk/concerns/ for advice on how to report a
concern. Or you can write to them at: