I ordered two items before Christmas (a dress and a pair of shoes) and decided to send them back. The dress was very small and of poor quality and the shoes were much higher than I expected and again of poor quality. I returned the items following the returns procedures by packing items in original packaging and obtaining proof of postage. I since received email saying Boohoo received the dress and will refund me for the dress. I complained immediately to say I sent back shoes in the same parcel. After a very long wait (and resending complaint email) I began to receive correspondence from various different people in complaints department. Their conclusion is that there is nothing they can do! Either Boohoo have an incredibly poor returns department or this is a new profit-making strategy. Have told all friends and family to avoid Boohoo and am telling any readers of this to AVOID BOOHOO AT ALL COSTS!