WARNING: USE AT YOUR OWN RISK

We had made reservations at Dogs And The City to board our two dogs for five days.
Upon arriving to drop them off during normal business hours, we were treated as though we were breaking and entering. It was incredibly strange. At first we thought the staff was on drugs. Or they were being robbed and were being told to "act normal." My wife turned to me and whispered "I have a bad feeling about this." I did too. It was one of the most surreal experiences I have ever experienced.
To begin with-- the staff had no knowledge we had even made reservations and did not even attempt to look!
Then they even began to question if we could drop our dogs off, even after we had brought in the needed paperwork and performed the required interview a week earlier. (Our other dog had stayed there numerous times).
After the staff called the manager on the phone I explained I was very concerned about how I was being treated. I reminded the manager that she had reconfirmed with me 4 hours earlier. I wanted to know where the disconnect was, this miscommunication. She could not offer me an answer. This is what concerned me the most.
If her staff could not even honor a simple reservation (we were also told we were the only 2 dogs staying overnight-- so perhaps these dogs should have been expected...), how can one expect them to properly take care of our 2 dogs, one that requires medication at dinner time.
I expressed this to her, and she was unsympathetic. She also said if I was not comfortable with her staff, I should not leave my dogs with them.
And she is absolutely right!
As a dog owner it is my responsibility to provide my animals the best environment possible. Based on the actions of the staff, Dogs And The City is not the best environment at all. My gut told me to walk out the door and that is what I did.
My wife and I had to cancel our travel plans and we have now missed my grandfather's 100th birthday party.
Please use at your own risk. There are plenty of other kennels in San Diego that can provide the same service, often for cheaper, with a dedicated and responsive staff. If your gut tells you this is a questionable environment to leave your dog, please listen to it. It is your responsibility to make sure your animals are safe and well cared for.