In advance of the FCC’s highly anticipated June 18 meeting, during which it is likely to vote on an omnibus order disposing of a wide range of pending petitions for declaratory ruling, the FCC’s Enforcement Bureau took an early shot across the bow at a proposed change to PayPal Inc.’s User Agreement. In an unusual move, the Bureau sent a public letter to PayPal warning it that its new broad “consent to contact” provision may violate the TCPA.

The updates to the User Agreement authorize PayPal to contact a consumer by “autodialed or prerecorded calls and text messages … at any telephone number provided … or otherwise obtained” in order to notify the consumer about his or her account, to troubleshoot problems, or resolve a dispute, collect a debt, poll for opinions, to contact a consumer with promotions, or “as otherwise necessary.” The terms lack an opt-out mechanism for consumers who do not wish to receive these calls. Further, PayPal’s PayPal’s Policy Updates page uses bold and capital letters to make consent to contact a condition of use: “IF YOU DO NOT AGREE TO THE AMENDED USER AGREEMENT, PRIVACY POLICY OR ACCEPTABLE USE POLICY, YOU MAY CLOSE YOUR ACCOUNT BEFORE JULY 1, 2015 AND YOU WILL NOT BE BOUND BY THE AMENDED TERMS.”

Previous TCPA Blog posts have noted that the FCC has a growing backlog of petitions for rulemaking, expedited declaratory ruling, or petitions for clarification on numerous issues posed by the TCPA. [1] On a recent Friday, the FCC acted on two separate long pending petitions for expedited declaratory ruling. This post highlights the FCC’s ruling on the petition filed by GroupMe, Inc./Skype Communications S.A.R.L. (“GroupMe”).

On March 27, 2014, the FCC granted, in part, a petition for expedited declaratory ruling filed by the Cargo Airline Association (“CAA”). (The FCC’s CAA Order can be found here.) In its petition, the CAA asked the FCC: (1) to clarify that package delivery companies can rely upon representations from senders that the package recipient consents to receiving autodialed and prerecorded calls to a wireless telephone number for purposes of notifications regarding shipment of the package; (2) in the alternative, to declare that package delivery notifications are exempt from the TCPA’s requirement to obtain prior express consent before making autodialed or prerecorded calls to a wireless telephone number.

In a March 25, 2014 blog post titled “TCPA: It is Time to Provide Clarity,” Commissioner O’Reilly recognized the pressing need for clarity and called for the FCC to act “as soon as possible.” (Read entire post on the Official FCC Blog here). Commissioner O’Reilly’s comments on the past year’s dramatic increase in TCPA litigation and the significant inventory of pending petitions echoes the concerns raised by many petitioners and highlights the fact that fear of litigation is discouraging businesses from offering communications services to consumers. (Prior blog posts addressing a number of the individual petitions filed before the FCC can be found here, here, and here.) As a result, Commissioner O’Reilly points out, consumers are not receiving the “notifications and offers that they want and expect.” This outcome is inconsistent with the balance “between protecting consumers from unwanted communications and enabling legitimate businesses to reach out to consumers that wish to be contacted” that Congress sought to achieve through the TCPA, and requires the FCC to “take a hard look at its own precedent” and “tackl[e] this backlog in a comprehensive manner.”

Two days after Commissioner O’Reilly’s remarks, the FCC granted in part two petitions for expedited declaratory ruling. (The FCC’s March 27, 2014 rulings are available here and here.) The Commissioner’s blog post, in conjunction with the FCC’s recent rulings, may lend additional support to staying ongoing litigation proceedings pending agency action under the primary jurisdiction doctrine, as the Southern District of Texas and the Eastern District of California have already done. (See our posts covering these decisions here and here.)

We use cookies to improve your experience with our website. By browsing our site, you are agreeing to the use of cookies. For more information about how we use cookies, please review our privacy policy and cookie policy. OK