Managed Services

We provide fully managed service for your hosting solution that will ensure its smooth running. No matter if you are looking for fully managed email hosting or dedicated server, look no further. Save extra expenditure of hiring additional headcount and rely on our expert technical engineers to make sure that your server is always running optimally.

Managed Services Pricing

Basic

Essential

Pro

Premium

Free

Starting fromMYR 150 / month

Starting fromMYR 250 / month

Starting fromMYR 400 / month

24x7 Access to Knowledge-base Documentation

Windows Environment Operating System

Windows Update with default options

Auto Windows Update

Allowed to select/unselect update(s) to be installed

Support Windows 2008, 2012, 2012R2, & 2016

Roll back / remove windows update upon request

Troubleshooting with Application Vendor

8am-10pm, Mon-Fri

24x7, Mon-Sun

Manual windows update according to customer specified timing

8am-10pm, Mon-Fri

24x7, Mon-Sun

Liaise with customer's application vendor on what to patch and not to patch upon request

Patching based on vulnerable scanning report

Linux Environment Operating System

Autocheck & notification on kernal version and disk

Support Community / Enterprise Linux

Troubleshooting with Application Vendor

8am-10pm, Mon-Fri

24x7, Mon-Sun

Manual update according to customer specified timing

8am-10pm, Mon-Fri

24x7, Mon-Sun

Liase with customer's application vendor on what to patch and not to patch

Prices are provided as a guide, may vary due to changes in foreign exchange rates.

Why our Managed Services?

Avoidunexpected costs

Unexpected IT problems could happen anytime and without in-house IT ready personnel, it can be a daunting task. It will negatively impact your business especially when you have to fork out unnecessary cost for rectification. We provide on-going support from highly skilled IT personnel that stand ready so you can avoid unexpected expenses.

24/7 supportavailability

Doesn’t matter rain or shine night or day, working hours or public holidays; our IT support is available at your request. Our expert and trained technical engineers are fully equipped with in-depth IT know-how to assist to your needs.

Minimize internalIT resources

Having an internal IT team requires high cost of staff training, salary, sick days, and benefits and so on. Furthermore, they might not be available at all times. By outsourcing initiatives to a managed service provider, you can break down your costs into fixed monthly payments, without having to worry about managing an internal IT team.

Upholdcompliance

As the market constantly evolves, companies may face a lot of difficulties understanding the ever-changing regulations and compliance. Our skilled technical team is equipped at handling your infrastructure and data in accordance with compliance and best practice.

Greater focus onbusiness growth

When you outsource complex IT decisions and problems to us, you have extra bandwidth to focus on taking your business to the next level. We understand that distractions such as security breach or hardware malfunction and replacement could negative affect your valuable time and money.

Apart from providing onsite and remote technical support, managed services also provide 24x7 network monitoring of your entire IT infrastructure. On top of that, our support team is also on standby 24 hours every day to address your technical queries or issues.

No worries. Many of our customers have existing in-house IT staff. However, we can ease your team’s daily IT responsibilities so that they can work on more critical projects efficiently. You are also able to save cost, time and energy. Our Managed Services ranges from Basic, Essential, Pro and Premium; all with different level of managed services that can be catered well to your business. We will be able to consult you on the best plan according to your needs and budget.

Yes, you absolutely can! We prefer having prospective customers drop by our office to have an in-depth understanding of your business needs and IT concerns. You would only need to send an email to sales@ipserverone.com or get in touch with us via LiveChat. We’re more than happy to answer your questions.

We utilise remote management tools and a dedicated team of IT support. When “on-site” support is needed, we will help dispatch our engineering resources to your premise in accordance to the agreed upon service levels.

Need Help or Advice?

We are here to listen and analyze your requirements to fulfill your expectations with a complete solution.

If you do not have the manpower or IT understanding for technical tasks, the best idea is choosing our SmartHand Services Plan. As a business owner, you can now alleviate your worries when it comes to fulfilling routine IT tasks that could take up your resources such as time, energy, and manpower. You can now pay for skilled and professional IT services as and when needed. Our SmartHand Services Plan includes support of a strong team of technical engineers 24/7 over 365 days a year seamlessly without failure.