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About Our Client

Job Description

DAY-TO-DAY RESPONISBILITIES

As an Analyst - Salesforce.com - Global FMCG brand, you will be responsible for the delivery and operation of the Sales Force Effectiveness (SFE) projects, and required to use your specialised knowledge and skills ideally including Salesforce.com, Marketing Cloud etc.

Primary responsibilities include partnering with the business to understand the requirements, translating these to a set of deliverables, partnering with a multitude of vendors to ascertain quotations, and managing the engagement through to completion.

You will have a combination of business process and technology expertise.

SDLC, Agile, IAPP, etc.). This role requires a broad knowledge of both technology / business solutions, leadership and creativity to work within a large IT service delivery organisation to drive business solutions.

Capturing customer insights to improve Sales Force Effectiveness Services throughout delivery, and delivers continuous improvement recommendations to service owners. May be required to conduct impact analysis on process/tools coming from new/enhanced services.

Assisting in knowledge transfer to team members and organisations after successful delivery of the service.

Performing assessments of customer demand and partners with order analysts to deliver estimates and quotes for Sales Force Effectiveness service(s) to the customer.