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Please bring along confirmation of your booking which should be presented to the crew before departure.

Event description

Description

The Ware and Hertford Waterbus – Important Booking Information

This booking facility allows you book single journey trips only. Should you wish to book a return journey you can do so by completing a separate booking.

The prices for booking tickets online may differ slightly to our walk up rates as they include a booking fee in the overall price and do not facilitate return or family ticket discounts. You may purchase tickets on board the boat on the day of departure, however we cannot guarantee there will be spaces available on the day.

Unfortunately no refunds can be given once a booking has been made online.

Please ensure you have selected the correct departure point and departure time. The departure points and scheduled departure times are as follows:

Location Departure Times Departure Point

Ware 10am & 2pm Ware Town Quay

(By The Priory - SG12 9XB)

Hertford 12noon & 4pm Bircherley Green Shopping Centre

(By Starbucks - SG14 1BN)

The Ware and Hertford Waterbus - Frequently Asked Questions

What Time do I need to turn up?

You should turn up 15 minutes before your confirmed departure time. The Waterbus runs to a scheduled timetable and unfortunately cannot wait if you are late.

What happens if I cannot make the trip?

Unfortunately there are no refunds once a booking has been made so please be sure you can make the time and day you select for your trip.

Do Passengers need to wear life jackets?

No – there is no need for passengers to wear life jackets. Passengers will remain within the profile of the boat at all times whilst the cruise is in operation.

Are their toilets on board?

Yes - there are toilets on board, one with disabled access

Is there food and drink on board?

Yes - there will be drinks and bar snacks on board – there will also be a fully licensed bar should passengers over 18 wish to have an alcoholic drink

Can I bring my own food and drink?

There is no need to bring food or drink as there will be facilities available on board

Is there baby changing facilities?

There will be a baby changing mat available if required

What should I wear?

You should treat the cruise as an outdoor event; although the boats are fully covered the windows will be opened if the weather permits for the full enjoyment of passengers

Is there access for wheelchairs or mobility impaired passengers?

Yes – the boats do have wheelchair access. Please notify if you have any special requirements at the time of booking.

Is smoking allowed on board?

No – Smoking is not allowed

Can I get off the boat at anytime?

No – Whilst the boat is in motion passengers are not allowed to disembark the boat, except in the event of an emergency when the captain and crew will direct passengers accordingly.

Is the boat covered?

Yes the boat is fully covered, however the windows will be open if the weather permits.

How long does the cruise last?

You will be on board for approximately 75-90 minutes each way.

Will the cruise still proceed in adverse weather?

Subject to the captain’s discretion, which is final, the cruise may not proceed if it is deemed to be unsafe. In this unlikely event full refunds will be given.

Are there parking facilities?

Yes - there is pay and display parking in both Ware and Hertford.

Is there seating on board?

Yes - there will be seating available on board.

Can I bring bikes or buggies on board?

Subject to space bikes and buggies may be brought on board, however it is advised to leave these securely on shore.