Revision as of 20:33, 10 January 2013

Mobile Agent: Agent not shown as a mobile agent

Problem Summary

In the following scenarios, any Finesse Desktop user interface features for mobile agents no longer apply. For example, an incoming call to a mobile agent signed in to Call-By-Call mode does not disable the Answer button.

While signed in to the Finesse Desktop, the header information switches from Mobile Agent to show a regular agent.

After a client-side failover and signing in to the other Finesse node, a mobile agent is shown as a regular agent.

Error Message

None.

Possible Cause

A CG/PG failover has occurred.

Finesse went out of service, which redirected the agent to the secondary Finesse server (client-side failover).

Recommended Action

To restore the mobile agent features on the Finesse Desktop, have the agent sign out and sign back in as a mobile agent.