Phone Line over IP

Your caller never sounded so clear

Excellent digital sound quality

Phone Line over IP technology is now included as standard in all new Familus or Tuttimus packs. In practice, this mean that everyone who opts for a new Familus or Tuttimus can make calls on a HD phone with excellent digital sound quality.

You already have a pack with Phone Line and you also want to benefit from this excellent sound quaility? Then call our customer service on 0800 55 500 or visit a Proximus Center to switch free of charge to Phone Line over IP.

Listen and experience the difference yourself

Your calls go through your modem instead of the traditional voice channel. Since voices are first digitized by the HD phone, they’re transmitted almost undistorted. So, ideally, all callers should have a HD phone to get the most out of the quality.

Do you want to benefit from this excellent sound quality on your fixed phone? Then call our customer service on 0800 55 800 or visit a Proximus Center to switch free of charge to Phone Line over IP.

A Proximus technician will come by to install this technology (and, if necessary, a more recent modem) free of charge. Your can still use your current phone but to make calls in HD you will, of course, need a HD phone.

Phone Line over IP phones have to be connected to the electricity grid.
To guarantee the functioning of devices for which continuity of voice and data connection is crucial (alarms, surveillance lines, etc.), we recommend you equip your modem with a battery (battery backup b-box 3V+). This battery ensures Phone Line over IP continues to work by providing one hour of electricity on a "b-box 3V+" modem and an optical-fiber modem (OLT: Optical Line Termination).

In the rare cases where there no DSL access or optical fiber is available (less than 5% of Belgian territory), Proximus will continue to provide a traditional PSTN telephone service in the years to come.

Choose the Free Calls National option and make free calls to fixed and mobile numbers from 5 p.m. and on weekends and public holidays. Do you often call abroad? Activate the Free Calls International option (€1/month) and make free calls to numerous European countries from 5 p.m. and on weekends and public holidays.

Proximus has fixed an amount of €85 (incl. VAT), for a "light" billable repair intervention. This fee covers the technician's call-out charge, approximately 30 minutes of his time, plus the materials used for the repair (e.g. couple of meters of wire or a splitter).

Your appointment with our technician will be confirmed by SMS.
To ensure that appointments for installation or repair work run smoothly, they are confirmed by SMS and by telephone half an hour beforehand. Offer reserved for Proximus residential customers, whose mobile numbers are in Proximus' databases.

You always remain accessible by phone.
Is there a technical fault on your fixed line? At your request we will forward all calls to your mobile phone. The call forwarding itself is free of charge but the calls remain payable at the rate determined by the customer's mobile rate plan.

Our technicians are at your service until 8 p.m. on weekdays and 4:30 p.m. on Saturdays.
Since surfing the net and watching TV are all the more important in the evenings and on weekends, we remain at your disposal for repairs and installations until 8 p.m. on weekdays and even on Saturdays.

Free Calls National and Free Calls International are included with fixed line in a pack.

Free Calls National: for personal use only, and in accordance with the General Terms and Conditions of Proximus. Cannot be combined with other options granting discounts on national calls. Not valid for calls to special numbers (07x, 09xx, except calls to and from the PhoneMail service).

Only one Free Calls National per customer and only for personal use in accordance with the General Terms and Conditions of Proximus. Cannot be combined with other options granting discounts on national calls. Not valid for calls to special numbers (07x, 09xx, except calls to and from the PhoneMail service).

Free Calls International: limited to 2,000 minutes per month. After that, you pay €0.25/minute + connection cost of €0.1143/call. One option per customer and for personal use only, in accordance with the General Terms and Conditions of Proximus. Cannot be combined with other options granting discounts on international calls.

1 Tuttimus or Familus.2 Free calls to mobile numbers are limited to 1,000 minutes per month. If you exceed that limit you will pay the Phone Line rates.3 All your calls will now be billed by the second-from the very first second. And that applies to all national and international calls after the application of the connection charge.4 Off-peak hours: Monday to Friday from 5 pm to 8 am and all day during weekend and public holidays.5 Peak hours: Monday to Friday from 8 am to 5 pm.6 Off-peak hours: Monday to Friday from 7 p.m. to 8 a.m. and all day during weekend and public holidays.7 Peak hours: Monday to Friday from 8 a.m. to 7 p.m.8 Bulgaria, Croatia, Cyprus, Denmark, Germany, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Czech Republic, United Kingdom, Sweden + Andorra, Faroe Islands, Iceland, Liechtenstein, Monaco, Norway, San Marino and Switzerland + Morocco (only calls to fixed lines), Turkey (only calls to fixed lines), USA, Canada.