CIO IT Service Management (ITSM): Q1, 2007:

ITSM

IT Service Management (ITSM): Q1, 2007

IT Service Management success depends on a number of factors, including successful change management and configuration management. This quarter, get the latest resources and expertise on configuration management databases (CMDB), change management and ISO 20000. Check out our expert webcast on using an ITIL CMDB.

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Many IT organizations begin their ITIL implementations using the incident management module. However, industry expert Brian Johnson suggests that starting with change management instead can actually help improve alignment and add more value to the...