View your transactions on your Xbox 360 console

Purchase history FAQ

If you’re still unsure of the purchase on your bank or credit card statement, or you’re not seeing it in your purchase history, see the following frequently asked questions.

I see a charge for an Xbox subscription, but I already turned off auto renewal.

If you turned off auto renewal for your subscription but still see a charge, you had a pending balance for the subscription time you already used. To learn more about subscription renewal and billing dates, see Subscription renewal dates and billing dates.

I see a charge on my bank or credit card statement, but I don’t see the charge when I sign in online.

If you’re not seeing the charges in your purchase history, the following are some possible reasons:

You’re not signed in to the account that made the purchase.

If you have multiple Microsoft accounts associated to your payment option, you must sign in to each of your Microsoft accounts to review the purchase history.

Your bank account or credit card is associated to your child’s or other family member’s account.

When you let another person use your payment option for a purchase or a subscription, the payment option is added to their Microsoft account and available for future purchases. You must have the child or other family member sign in to their Microsoft account, and then follow the steps in the View your Xbox purchase history online section so you can compare their purchase history to your bank or credit card statement. If you have an Xbox 360, you can also view your purchase history on the Xbox 360 console.

If you compared your bank or credit card statement to your purchase history and all family members’ purchase histories and still can’t reconcile the charge, contact Xbox Support.

I see the charge on my Microsoft account or my family members’ Microsoft account, but I did not authorize the purchase.

If you see a charge you believe wasn’t authorized, see if it might be for one of the following reasons before contacting Xbox Support:

You have a trial Xbox subscription that renewed to a paid subscription.

Xbox Live Gold and Groove Music Pass both offer a one-month free trial when you sign up for a renewing one-month subscription. If you don’t turn off auto renewal before the trial period ends, you’ll be charged for the subscription. To turn off auto renewal for an Xbox subscription you no longer want, sign in to the Services & subscriptions page with your Microsoft account, and then select Cancel.

A subscription such as Xbox Live Gold, Groove Music Pass, EA Access, or other third-party subscription was auto-renewed.

All Xbox subscriptions purchased online or through the console are auto-renewing subscriptions, and you will continue to be charged unless you turn off auto renewal. If you need to cancel the subscription to stop being charged, you can manage your subscriptions online or on your Xbox One or Xbox 360 console.

Your Xbox subscription is billed on a date different from your renewal date.

Xbox subscription renewal charges are posted to your payment option at the end of your account anniversary date, which may not coincide with your subscription renewal date. To see when you will next be billed for your Xbox subscription, sign in to the Services & subscriptions page with your Microsoft account and check the date under "Next charge."

If you share your Microsoft account with other people, or you have your Microsoft account on a console that other people have access to and don't require a password on sign-in, purchases can be made without your knowledge. To prevent unauthorized purchases on your account, make sure you require a password during sign-in or use a passkey.

If you see charges on your Microsoft account or your child’s Microsoft account that you or your child did not purchase, use the Compromised Account Solution to make sure your account is more secure.