Crisis, Issues and Reputation Management defines reputation, explores how to value it and provides practical guidelines for effective reputation management, including how to approach issues of Corporate Social Responsibility. Practical and accessible, it outlines a comprehensive approach to managing situations that may turn into crises and handling crises once they occur.
Featuring a wide range of international case studies of brands who have had to respond to a variety of crises including Nestle, Unilever, General Electric, McDonald's, Coca-cola, Cadbury, Tesco, Pan Am, RBS and more, Crisis, Issues and Reputation Management demonstrates how organizations have to understand and respond rapidly to shifting public values, rising expectations, demands for public consultation and increasingly intrusive news media. As such, it provides a new and broader perspective on the topic for new and seasoned practitioners alike.

Click & Collect

Simply reserve online and pay at the counter when you collect.
Available in shop from just two hours, subject to availability.

Thank you for your reservation

Your order is now being processed and we have sent a confirmation email to you at

This item can be requested from the shops shown below. If this item isn't available to be reserved nearby, add the item to your basket instead and select 'Deliver to my local shop' at the checkout, to be able to collect it from there at a later date.

First name*

Last name*

Email address*

Preferred contact method

EmailText message

Mobile number*

Please provide me with your latest book news, views and details of Waterstones’ special offers.

When will my order be ready to collect?

Following the initial email, you will be contacted by the shop to confirm that your item is available for collection.

Call us on or send us an email at

Unfortunately there has been a problem with your order

Please try again or alternatively you can contact your chosen shop on or send us an email at