Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Before you return a product to us, please call us on 01920 469980. Items returned prior to calling us cannot be accepted and you may be liable for additional carriage costs.

Refunds from Aaccess Locksmiths: If you are unhappy with your purchase and you advise us in writing within 7 days of receipt we will accept the return of the goods, if the goods are returned at your cost. The goods must be in the original packaging and in a reasonable condition. We will return your payment within 30 days of cancellation minus a re-stocking charge of 30% of the retail price. There is no re-stocking charge if the goods are faulty. Please call us in the first instance. No goods will be accepted without this authorisation.