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A non-profit's processes serve a higher purpose

“Donors make our mission work possible, so we wanted to treat them well by giving them a donation portal that is intuitive to use, integrated with the rest of our site, which instills confidence, and accessible for retrieving past donation histories. Romega created an elegant donation portal for us that fulfills all of our needs.”

Ken Massey, Director of Development, South America Mission

About the Client

South America Mission is an organization that establishes churches across South America. Since it is a non-profit, donations are integral to their mission. So, the folks at SAM knew they needed to make donating as straightforward as possible. That’s when they reached out to Romega Digital.

Challenges

Our solution had to work with an existing site and existing payment processor

Their old solution had no way to set up or manage accounts

Donors couldn’t update card info or manage recurring donations

Solutions

A donation framework was set up using WooCommerce

Donors can create accounts when making their donation

Credit card information is saved for future donations but can be updated by donors at any time

The Process

South America Mission wanted to make it easier for people to set up recurring donations, update their billing information and get their donation history. They also wanted the donation process to live on their website rather than going to another portal. Ultimately, they decided to rebuild their entire online donation process.

The Romega team used WooCommerce, a framework native to WordPress that was specifically designed for e-commerce. Rather than using WooCommerce to sell traditional products, Romega made donation designations for individual missionaries and ministries organized by country. Because of this change from products to donations, Romega changed the default WooCommerce language from “orders and products” to “donations and designations” to avoid any confusion.

Once users select a missionary or a ministry, they can make a one-time donation or create an account to schedule recurring donations. These can be in specified or manually-entered amounts. For repeat donations, donors can save their credit card info to their account. If their credit card expires or something goes wrong on a later donation, that user is notified via email to update their payment method.

After anyone makes any donation, they can download a PDF receipt for their records. They can also log back in at any time to see a list of all their donations and download receipts. Lastly, Romega set up a custom export that lets SAM staff easily pull donor records into their membership/donation software.