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Refund Policy

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Welcome to meraTicket.com™ (hereinafter referred to as “Website”). These Terms of Use (hereinafter referred to as this “ToU”) govern use of the Website by You and any related information made available to You by the Website. By accessing the Website, You agree to be bound by this ToU.

In this ToU, “meraTicket.com™”, “We”, “Us” and “Our” means and includes Shogun E Trading LLC, a company duly registered under the laws of United Arab Emirates having its office at 19th Floor, Spider Business Center, Conrad Hotel, Sheikh Zayed Road, PO Box 5610, Dubai, UAE and “You”, “Your” or “User” refers to the person who uses the Website.

By simply using or accessing Our Website, You represent that You have read and consented to our Privacy Policy and this ToU.

You represent that You are an adult over the age of 18 and have the legal capacity to enter into a contract in the jurisdiction where you reside.

We may revise the Privacy Policy or this ToU at any time, without notice, and the new versions will be available on the Website. If at any point You do not agree to any portion of the Privacy Policy or this ToU, you must immediately stop using the Website. For Your convenience, the date of last revision is included at the top of this page.

You understand that We may discontinue or restrict Your use of the Website for any reason or no reason with or without notice. Our decision in this regard will be final and binding upon You.

We reserve the sole right to add, delete or change, alter, amend this ToU from time to time at our sole discretion. The revised ToU shall become effective as soon as they are displayed on this Website. You shall be solely responsible to make Yourself aware of the revised ToU before You continue to use the Website. Your access to or continued use of this Website shall operate as a deemed acceptance of the revised ToU.

Definitions

For the purpose of this ToU:

“Customer” means any person or entity who purchases ticket on the Website;

“Organizer” means any person, company or entity who has registered an event on the Website and is using the Website for selling tickets online for the said event;

“Service(s)” means those services provided by meraTicket.com™ on the Website;

“Voucher” means a digital ticket or document that is:

worth a certain monetary value; or can be exchanged for a financial discount or rebate; AND

which may be spent only for specific reasons or on specific goods or services;

“You” or “Your” or “User” means any person who accesses or uses the Website and includes an Organizer and Customer;

Services

We reserve the right to change from time to time, at the sole discretion of meraTicket.com™, all or any of the Services provided by Us on the Website without any prior intimation to You. All the terms of this ToU shall apply to Your visit to and Your use of the Website to avail the Services, as well as to all information provided by You on the Website at any given point in time.

You understand that any information on the Website relating to or in connection with any movie/ plays/ sports/ tours/ venue or any event has been provided by the respective Organizer and that meraTicket.com™ is not responsible if any of the information is incorrect. You further understand that We have no control over any movie/ plays/ sports/ tours/ venue or any event and that the same may be cancelled at the discretion of the Organizer.

Ticket Booking, refund policy and entry policy

The tickets are non-refundable, non-exchangeable and non-transferable. The ticket is valid only for the specified show and cannot be reused across multiple events. While entering the venue, You must display a valid photo identification document such as original emirates ID, driving license or original passport along with matching name on the debit / credit card that was used for purchase. Online ticket resale is prohibited.

Any ticket which is bought via a reseller or any other unauthorized seller will be considered as invalid ticket at the venue and entry to the event will be declined by the Organizer. No refund will be provided by meraTicket.com™ or the Organizer under any circumstances whatsoever for any such tickets bought through reseller.

You understand and accept that meraTicket.com™ sells tickets on behalf of Organizers and that the age requirements or dress code or entry policy at any event or refund of money for any reason whatsoever will depend upon the Organizer and the same will be mentioned in Your ticket issued upon successful booking.

You accept that all refunds will be made after deducting a 5% transaction fee charged by the processing bank & internet handing charges. Refund amount will be credited only through the original mode of payment

You accept and understand that the Customer can apply for a refund only in the following scenarios:

(i) Customer is unable to attend the event: Refund in such cases will be provided only

(a) if the request for refund is made by the Customer minimum 96 hours (4 days) prior to the time the event is due to start and

(b) the Organizer has agreed to provide the refund upon cancellation of the ticket. Where the terms and conditions issued by any Organizer provides that refunds are prohibited, no refund will be provided even if the refund request is made 96 hours prior to the event; or

(ii) Complete cancellation of the event; or

(iii) Rescheduling of the event: Refund in such cases will not be provided where there is only a change in the time of the event and not the date of the event.
You accept that the aforesaid refund policy is subject to the terms and conditions issued by the Organizer and that meraTicket.com™ cannot be held responsible in any manner whatsoever in case of rejection of any refund request made by the Customer.

You understand that it is Your responsibility to be of correct age as may be required for attending the event. You understand that the Organizer and not meraTicket.com™, is responsible for the event and meraTicket.com™ cannot be held liable and/or will be responsible for refund of the ticket amount, in any manner whatsoever, if entry to any event is declined by the Organizer.

You accept that the tickets issued are subject to the rules and regulations of the venue where the event is being held and that the Customer is responsible to attend the event at the correct time. You agree that non-attendance by the Customer in any event will not entitle him to any refund and that admission to the event after it has started will be at the sole discretion of the Organizer. You further accept that in case You exit the venue after checking-in for whatsoever reason, re-entry to the same shall not be permitted. The Organizer reserves the right, without refund, to refuse admission of any person who fails to comply with the rules of the venue or uses abusive or vulgar language or for any other reason which in the opinion of the Organizer will result in the disruption of the event. You understand that You are not allowed to carry any alcoholic beverages, illegal drugs, controlled substances, camera or other recording devices to the event.

You accept that where any special customized ticket, wrist bands or RFID bands are issued by the Organizer for any event, the same sill be required to be collected by the Customer from specific issuance booths few days prior to the event or on the event day by showing the following documents:

The booths for collection of such customized ticket or wrist band or RFID bands will be located either at venue of the event or at a different location mentioned in the ticket.

Vouchers

The Vouchers issued by meraTicket.com™ can be redeemed only through our Website towards purchase of tickets on the Website. The Voucher shall be valid only for the period so mentioned on the Voucher and cannot be redeemed directly with the Organizer. The Vouchers are subject to this ToU and the Privacy Policy and We reserve the right to change (add to, delete, or amend) these terms from time to time.

You understand that the Vouchers are for personal, non-commercial use and enjoyment only. You accept not to advertise, sell or use as promotional item any Voucher. Your purchase or use of Voucher will be deemed Your agreement to these terms.

User Conduct. You must not

You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way. You understand that You and not the Website, is responsible for all electronic communications and content sent from your computer and/or mobile to us and you must use the Website for lawful purposes only. You must not use the Website for any of the following:

(i) for fraudulent purposes, or in connection with a criminal offense or other unlawful activity;

(ii) to send, use or reuse any material that does not belong to you; or is illegal, offensive (including but not limited to material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, obscene, pornographic, pedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of any country where meraTicket.com™ operates in or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner whatsoever; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any spam;

(iii) to cause annoyance, inconvenience or needless anxiety;

(iv) impersonate any other person while using the Website;

(v) prevent any other person from using the Website;

(vi) hack into any part of the Website;

(vii) interfere with the servers or networks connected to the Website or to violate any of the procedures, policies or regulations of networks connected to the Website;

(viii)send any unsolicited electronic messages (i.e. spam) or other advertisement or promotional material relating to meraTicket.com™;

(ix)resell or export the software associated with the Website; and

(x) otherwise misuse the Website or breach any relevant statute or rule of law.

Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHOGUN E TRADING LLC, ITS AFFILIATES, LICENSORS AND BUSINESS PARTNERS (COLLECTIVELY, THE “RELATED PARTIES”) DISCLAIM ALL LIABILITY, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, AND FURTHER DISCLAIMS ALL LOSSES, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH ACCESS TO OR USE OF THE WEBSITE, EVEN IF SHOGUN E TRADING LLC AND/ OR RELATED PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE FOREGOING, IN NO CASE SHALL THE LIABILITY OF SHOGUN E TRADING LLC OR ANY OF THE RELATED PARTIES EXCEED THE GREATER OF THE AMOUNT THAT YOU PAID TO US DURING THE ONE (1) MONTH PRIOR TO THE TIME THE CAUSE OF ACTION GIVING RISE TO LIABILITY AROSE.

WE ACCEPT NO LIABILITY FOR LOSS OF ANY PROPERTY OR INJURY CAUSED AT ANY EVENT TO WHICH THE CUSTOMER BOUGHT TICKETS ON THE WEBSITE. WE ACCEPT NO LIABILITY WHATSOEVER FOR ANY OF THE EVENT WHOSE TICKETS ARE BEING SOLD ON THE WEBSITE. THE EVENT DATE AND TIME MAY BE CHANGED BY THE ORGANIZER WITHOUT NOTICE AND WE HAVE NO CONTROL OVER IT AND WE CANNOT BE HELD LIABLE FOR ANY SUCH CHANGE.

WE NEITHER WARRANT NOR MAKE ANY REPRESENTATIONS REGARDING THE QUALITY, ACCURACY OR COMPLETENESS OF ANY INFORMATION CONTAINED ON THE WEBSITE AND MAKE NO WARRANTY, EXPRESS OR IMPLIED, CONCERNING THE WEBSITE AND/OR ITS CONTENTS AND DISCLAIMS ALL WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES OF MERCHANTABILITY IN RESPECT OF SERVICES, INCLUDING ANY LIABILITY, RESPONSIBILITY OR ANY OTHER CLAIM, WHATSOEVER, IN RESPECT OF ANY LOSS, WHETHER DIRECT OR CONSEQUENTIAL, TO ANY USER OR ANY OTHER PERSON, ARISING OUT OF OR FROM THE USE OF THE INFORMATION CONTAINED IN THE WEBSITE.

WE ARE ONLY ACTING AS A BOOKING AGENT BY PROVIDING AN ONLINE PLATFORM FOR THE ORGANIZER TO SELL THE TICKETS FOR ANY EVENT REGISTERED WITH US AND TAKE NO RESPONSIBILITY FOR THE INFORMATION AND DESCRIPTION PROVIDED BY ORGANIZERS FOR ANY EVENT.

Proprietary rights in content, and confidentiality

We are the sole and exclusive intellectual property owners of the Website. We exclusively own the copyrights, trademarks, service marks, logos, trade names, trade dress and other intellectual and proprietary rights in United Arab Emirates (hereinafter referred to as “IP Rights”) associated with our Website, which may be protected by copyright, patent, trademark and other applicable intellectual property and proprietary rights and laws.

Unless You have agreed otherwise in writing with Us, nothing in this ToU gives You a right to use any of meraTicket.com™ trade names, trademarks, service marks, logos, domain names, and other distinctive brand features.

You agree not to use any framing techniques to enclose any trademark or logo or other proprietary information of meraTicket.com™; or remove, conceal or obliterate any copyright or other proprietary notice or source identifier, including without limitation, the size, colour, location or style of any proprietary mark(s). Any infringement shall lead to appropriate legal proceedings against You at appropriate forum for seeking all available/possible remedies under applicable laws. You cannot modify, reproduce, publicly display or exploit in any form or manner whatsoever any of the meraTicket.com™ content in whole or in part except as expressly authorized by Us in writing.

Content and right to monitor

(i) For content that is covered by intellectual property rights, like photos, texts, diagrams and videos (IP Content), You specifically give us the following permission, subject to your privacy settings you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any IP Content that you post on or in connection with the Website (IP License). This IP License ends when you delete your IP Content or your account unless your content has been shared with others, and they have not deleted it.

(ii) When you delete IP Content, it is deleted in a manner similar to emptying the recycle bin on a computer. However, you understand that removed content may persist in backup copies for a reasonable period of time (but will not be available to others).

(iii) You are responsible for the content, review, photo, video or any other information (“Your Content”) that you post on the Website. You represent and warrant that You are the sole author of, own, or otherwise control all of the rights to Your Content. Your Content was not copied from or based in whole or in part on any other content, work, or website. Your Content was not submitted via the use of any automated process. Use of Your Content by us, a third party, and Our and their users will not violate or infringe any rights of Yours or any third party. Your Content is truthful and accurate and Your Content does not violate the terms or any applicable laws. If You provide a feedback or review, You represent and warrant that You are the sole author of that feedback or review, Your feedback or review does not reflect the opinion of meraTicket.com™, the feedback or review reflects an actual experience that You had, You were not paid or otherwise remunerated in connection with Your authoring or posting of the feedback or review; and You had no financial, competitive, or other personal incentive to author or post a feedback or review that was not a fair expression of Your honest opinion.

You assume all risks associated with Your Content, including anyone’s reliance on its quality, accuracy, or reliability, or any disclosure by You of information in Your Content that makes You personally identifiable. While we reserve the right to remove Content, we do not control actions or Content posted by Our Users and do not guarantee the accuracy, integrity or quality of any Content. You acknowledge and agree that content posted by Users and any and all liability arising from such content is the sole responsibility of the User who posted the Content, and not us.

We do not control or endorse and are not responsible for the Content submitted by Retailers, and we have no obligation to monitor Content. However, we reserve the right, at any time and without prior notice, to monitor, to remove, block, or disable access to any content that we, for any reason or no reason, consider to be objectionable, in violation of this ToU or otherwise harmful in our sole discretion. Subject to the requirements of applicable law, We are not obligated to return any of Your Content to You under any circumstances. Any review which is derogatory, defamatory or hateful and without any substantial evidence (e.g. photograph or video) may be taken down at our sole discretion.

Linking

The Website may include links to third party materials (linked sites, emails, etc). We will not be responsible for the contents of any linked site or be liable for any direct or indirect loss or damage suffered by you from accessing, using, relying on or trading with third parties. These links are provided to you only as a convenience, and the inclusion of any link does not imply our endorsement of the website or any association with their operators. We reserve the right to prohibit links to the Website and you agree to remove or cease any link upon our request. Further, you may not frame any part of the Website material by including advertising or other revenue generating material.

Disclaimer of Warranties

You acknowledge and agree that the Services are provided “as is” and “as available” and that the purchase of tickets shall be at Your sole risk. To the fullest extent permitted by applicable law, meraTicket.com™ and, and its respective officers, partners, employees, agents, affiliates and subsidiaries (“Parties”) disclaim all warranties, express or implied, in connection with the event and the tickets being issued on the Website. To the fullest extent permitted by applicable law, meraTicket.com™ make no warranties or representations as to the accuracy or completeness of the contents of the Website or the description of events and assume no responsibility for any (i) errors, mistakes, or inaccuracies of content relating to merchants, (ii) personal injury or property damage, of any nature whatsoever, resulting from Your access to and use of the Website, (iii) any unauthorized access to or use of Our servers and/or any and all personal information stored therein, (iv) any interruption or cessation of transmission to or from the Website, (v) any bugs, viruses, trojan horses, or the like which may be transmitted to or through the Website through the actions of any third party, (vi) any loss of Your data or content from the Website (vii) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the Website. You are solely responsible for all of Your communications and interactions with other Users and with other persons with whom You communicate or interact as a result of Your use of the Website.

Indemnification

You agree to indemnify, defend, and hold harmless Wain and its Related Parties from and against any third party claims, damages (actual and/or consequential), actions, proceedings, demands, losses, liabilities, costs and expenses (including reasonable legal fees) suffered or reasonably incurred by us arising as a result of, or in connection with: (i) Your Content, (ii) Your unauthorized use of the Website; (iii) Your access to and use of the Website; (iv) Your violation of any rights of another party; or (v) Your breach of this ToU, including, but not limited to, any infringement by You of the copyright or intellectual property rights of any third party. We retain the exclusive right to settle, compromise and pay, without Your prior consent, any and all claims or causes of action which are brought against Us. We reserve the right, at Your expense, to assume the exclusive defense and control of any matter for which You are required to indemnify Us and You agree to cooperate with our defense of these claims.

Privacy

You agree to be bound by the meraTicket.com™ Privacy Policy, which is incorporated into this ToU. The Privacy Policy can be read by referring to the ‘Privacy Policy’ hyperlink on the Website.

Termination of access

You have the right to cancel / delete Your account registered with Us at any time. You may cancel Your account by following the instructions on the Website. If You voluntarily terminate / delete Your account or allow Your account to lapse, You may reactivate Your account at any time through the account interface on the Website. Accounts terminated by meraTicket.com™ for any type of abuse, including without limitation a violation of this ToU, may be reactivated at the sole discretion of meraTicket.com™. Upon any termination or suspension of Your account, any information you have submitted on the Website or that which is related to Your account may no longer be accessed by You.

Waiver

Our failure to enforce any provision of this ToU shall in no way be construed to be a present or future waiver of such provision, nor in any way affect the right of any party to enforce each and every such provision thereafter. The express waiver by us of any provision, condition or requirement of this ToU shall not constitute a waiver of any future obligation to comply with such provision, condition or requirement.

Severability

If any portion of these Terms and Conditions is deemed to be invalid, illegal or unenforceable the remaining provisions shall remain in full force and effect.

Entire Agreement and Waiver

This ToU shall constitute the entire agreement between You and Us. No failure or delay by Us in exercising any right, power or privilege under the ToU shall operate as a waiver of such right or acceptance of any variation of the ToU and nor shall any single or partial exercise by either party of any right, power or privilege preclude any further exercise of that right or the exercise of any other right, power or privilege.

Partnership or Agency

None of the provisions of this ToU shall be deemed to constitute a partnership or agency between You and Us and You shall have no authority to bind Us in any form or manner, whatsoever.

Interpretation

The section and subject headings in this ToU are included for reference only and shall not be used to interpret any provisions of this ToU.

Governing Law & Jurisdiction

These Terms and Conditions will be governed by Unites Arab Emirates law and you agree to submit to the exclusive jurisdiction of the UAE Courts on all matters and disputes arising out of and relating to the Website.
If You have any questions about any contents of this Terms of Use, please feel free to contact us at helpdesk@meraticket.com