Most IKEA products are flat-packed. You can find the package size, weight, and other related information on product information pages. Our products and packages are designed for you to take them home easily, and save more money doing so.

If you purchase large items and need help, we provide professional delivery service. Depending on the area and truck schedules, usually your purchase will be delivered from 1 to 7 days after your order placement. Please click here for more information about the delivery services.

What if I need to return or exchange my purchase?

At IKEA, if you’re not totally satisfied with your purchase, you can return or exchange it within 180 days (365 days for IKEA FAMILY members). Just bring the product with the original packaging, invoice, and details of fee payment (if you paid with credit card, please also bring the original credit card and receipt) to the store where you purchased. For detailed return policy, please click here.

You can also contact customer service at the store of purchase. For contact information for each store, please click here.

Does IKEA provide assembly service?

Our products are designed to be easily transported and assembled. There are comprehensive instructions for you to assemble step by step.

Of course, you can also choose our professional assembly service to save your time. Assembly service fees are 6.5% of the product price, with a minimum fee of $400 TWD. (Additional fees may apply to the installment of tailor-made kitchen systems, sinks, and curtains.) Please click here for further information on assembly services.

How do I know if the product is in stock at the IKEA store?

On our website and IKEA Store App, you can find thousands of IKEA products with various designs and price ranges. Entering the product page, you can click on “Stock Check” to find out the product availability. You can also click here, enter your desired product number or product name, and see if they are available at the IKEA store.

However, since product availability may change frequently, we suggest you make a phone call to do the final check before visiting the store. Please click here for contact information of our stores.

Products and services

What kind of products can I buy at IKEA?

At IKEA, you can find all sorts of housing items for your needs, like couches in living room, utensils in kitchen, beds in bedroom, along with decorative items like throw pillows and candles. Please click here to view over 8,000 IKEA products with different designs and prices.

How do I know if the product is in stock at the IKEA store?

On our website and IKEA Store App, you can find thousands of IKEA products with various designs and price ranges. Entering the product page, you can click on “Stock Check” to find out the product availability. You can also click here, enter your desired product number or product name, and see if they are available at the IKEA store.
However, since product availability may change frequently, we suggest you make a phone call to do the final check before visiting the store. Please click here for contact information of our stores.

Does IKEA sell individual parts of furniture?

We are sorry but product parts currently are not sold separately. You can ask Customer Relations coworkers at our stores to see if there are spare parts.
Please click here for contact information and business hours for each IKEA store.

How is the IKEA product quality? Is there quality assurance?

All of IKEA products meet strict International Quality standards and regulations, and we test our products in simulated real life conditions. This is why we can continue offering you better designs and quality products at friendly prices. With the faith in our quality, we offer 10 to 25 year warranties on many IKEA products. To learn more about our products and warranties, please click here.

What if I need to return or exchange my purchase?

At IKEA, if you’re not totally satisfied with your purchase, you can return or exchange it within 180 days (365 days for IKEA FAMILY members). Just bring the product with the original packaging, invoice, and details of fee payment (if you paid with credit card, please also bring the original credit card and receipt) to the store of purchase. For detailed return policy, please click here.

You can also contact customer service at the store of purchase. For contact information for each store, please click here.

Store Information

Where can I find IKEA stores in Taiwan? What are the business hours?

IKEA currently has 6 stores in Taiwan: Xindian, Taipei, Hsinchuang, Taoyuan, Taichung, and Kaohsiung. We also have an IKEA Pickup and Order Point in Hsinchu. Please click here for their addresses and business hours.

Can I bring my pet(s) to shop at IKEA stores?

We are sorry. To respect all the customers, we cannot allow pets in IKEA stores. If you are bringing service animals (such as guide dogs), please contact our Customer Relations coworkers for assistance. Thank you! For contact information and business hours in each store, please click here.

I live quite far from IKEA stores. Can I order IKEA products via fax?

All of our stores accept orders via fax and e-mail.
First, click here to locate the nearest IKEA store from you, and download the fax / e-mail order form.
Then, browse this website, find the products you want, and fill out the fax / e-mail order form with the product info.
Lastly, fax or e-mail the order form to the IKEA store of your choice. Our professional coworkers will contact you for confirmation.
For further information on fax / e-mail orders at each store, please click here to contact our IKEA stores.

How can I pay at IKEA?

We offer multiple payment options. Both cash and credit cards (VISA, Master, JCB, and American Express) are accepted.
Also, for credit cards issued by designated banks, we offer 0% interest for 6 months (minimum spending of $20,000 TWD) or 12 months (minimum spending of $30,000 TWD) on in-store furniture and home furnishing purchases. Just inform the check-outs if you would like to opt for 0% instalment payment plan.

Please note: instalments are available for single order of $20,000 TWD or above.

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Complete payment and view order details

8

Pick up or wait for delivery as specified

Do I need to sign up for an account before purchase?

You can shop on IKEA.com.tw without an account and still enjoy all the same rights.
If you choose to sign up for an account on IKEA.com.tw, or log in your existing account, the system will automatically load your information (e.g. address, etc.) to save your time!

What if I forget my account and password?

If you forget your password, please click here reset. We’ll send a new password to the e-mail address registered for your account. Once logged back in, you’ll be asked to reset your password.

Are the prices online same as store prices?

All product prices are the same, both in-store and online. Occasionally, local promotions may not apply to online shopping.

How do I check the stock availability while shopping online?

On the IKEA product pages, “Stock Check” shows stock availability at each store for your reference. In general, if there is a blue “Buy Online” button on the product page, there would be enough stock available for online shopping. However, the exact quantity available is subject to the system update at the time of your payment.

Can I place an order online on items that are out of stock?

Out of stock items cannot be ordered online right now. You can buy them at nearby stores where the items are available, or place the order when the items are restocked online.

Can I check the order history of my past purchases on IKEA.com.tw?

This option is not available on IKEA.com.tw right now. Details of order will be sent to your registered e-mail address. If you want to check the records, please keep these e-mails for future references. We apologize for any inconvenience and appreciate your understanding.

Can I shop online as an IKEA BUSINESS member?

If you are an IKEA BUSINESS member, please provide your 8-digit IKEA BUSINESS card number on the invoice page. If you would like to apply for IKEA BUSINESS membership, please refer to IKEA BUSINESS for details.

(1) For a single online order of $20,000 TWD or above, IKEA BUSINESS members can receive a $200 TWD coupon.
(2) For a single online order of $40,000 TWD or above, IKEA BUSINESS members can receive a $1,400 TWD coupon.
(3) The coupons will be sent as registered mail within 7 business days after product delivery, and can be used at IKEA stores upon check out (not applicable to online shopping).

Are IKEA FAMILY offers applicable to online shopping at IKEA.com.tw?

IKEA FAMILY offers are applicable to online shopping. Simply provide your 10-character alphanumeric ID number upon check out, and the system will apply your discounts automatically. IKEA FAMILY members enjoy great offers and occasional free gifts with purchase. Look here for more IKEA FAMILY member offers!

If online IKEA FAMILY offers are same as those in store?

All IKEA store in Taiwan may have their own local IKEA FAMILY promotions, and some offers and discounts may not apply to online shopping. Please refer to in-store posts and IKEA.com.tw for details.

There is IKEA FAMILY offer on IKEA.com.tw, but the total price doesn’t reflect the discount when I check out?

Online Shopping - Discount Code

A Discount Code is a discount exclusive to IKEA Online Shopping. Discount Codes can be used upon checkout to deduct amounts from your purchase on https://www.ikea.com/tw/zh/.

How to use discount code？

During online check out process of “confirm service and invoice type”, enter the discount code and click redeem.

Will Discount Codes expire?

The expiration date of the Discount Code will be announced at each promotion. A Discount Code will be invalid after its expiration date and will not be reissued.

After using a Discount Code, can I still apply for instalment?

You can apply for instalment if your purchase is $20,000 NTD or more after the application of Discount Code. Instalment is not available for purchases less than $20,000 NTD after discount.

Can I use the Discount Codes at an IKEA store?

Discount Codes are exclusive discounts to IKEA Online Shopping. Discount Codes are not applicable to IKEA stores and cannot be redeemed for cash.

What if I need to return or exchange my purchase after using the Discount Code?

If you need to return or exchange your purchase, please follow the current rules of IKEA Online Shopping.

If you are returning or exchanging part of your purchase, the refund will be discounted in proportion. For example: with a “$100 off every $1,000” promotion, the original purchase totaled $2,000, including product A $1,500 and product B $500, and the actual payment was $1,900 with the Discount Code. If the customer returns product A, the refund will be $1,425. If the customer returns product B, the refund will be $475.

What if I forgot to use the Discount Code after my purchase?

The order cannot be changed after the checkout. Please place your order again, and use the Discount Code upon checkout.

Can I use the Discount Code with other promotions?

A Discount Code applies only to purchase totals. Each order allows one Discount Code only. A Discount Code cannot be used with other promotions, like group promos, member benefits, etc. The discounted amount will not be included in the total payment amount on the invoice.

Can I apply the Discount Code to Delivery Fees or Assembly service fees?

Discount Codes can only be applied to product prices, and not applicable to Delivery Fees and Assembly service fees.

Please note: instalments are available for single order of $20,000 TWD or above.

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Complete payment and view order details

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Pick up or wait for delivery as specified

What are my payment options?

You can choose to pay the full amount or in instalments with your
credit card (Visa, Master, American Express or JCB.)

(1) For an order total of $30,000 TWD or more, we offer 12-month 0% instalment for Cathay United credit cards only.
(2) For an order total of $20,000 TWD or more, we offer 6-month 0% instalment for Cathay United, China Trust, Citibank, Taipei Fubon, Taihsin, HSBC, and E.Sun bank credit cards.
(3) If you used 0% instalment plan and need to return some items, you must return all items in the same order.

Can I pay with a foreign credit card or debit card?

As long as your card is Master, Visa, American Express or JCB card,
you can feel free using it in IKEA.

Is there any limitation on the amount for shopping online?

Other than your own credit limit, for safety reasons, the highest amount for each online shopping order is $200,000 TWD. If your credit card payment exceeds $200,000 TWD in one single order, the transaction will not complete and you will see an error notice on the transaction page. If your order is over $200,000 TWD, please contact our Customer Service agents at 412-8869 #6 to receive further assistance.

Can I use a coupon or gift vouchers when shopping online?

We currently accept only credit card payments. Coupons and gift vouchers are not accepted for online shopping. To use a Discount Code, please click here.

Is my personal data secured?

IKEA.com.tw complies with the Computer-Processed Personal Data Protection Law. To protect your personal data and privacy from infringement, we follow the national legal standards in monitoring network security. You can also click here to view the IKEA Privacy Protection, Internet Usage, and Shopping Policies.

I have finished payment, but have not received the confirmation e-mail. What should I do?

Once the payment is completed, we would send an order confirmation to your e-mail address. If you have not received the confirmation e-mail, please check the junk mail folder. If the confirmation e-mail is still not found, please contact our online shopping customer service at: 412-8869 #6.

Transaction failed during my payment process. What should I do?

Please confirm the credit limit with your credit card issuing bank. If the credit limit is insufficient, you can ask the issuing bank to increase your credit limit for a single online payment.

Online Shopping - Delivery and Assembly Services

What delivery service does IKEA offer? What’s the difference between “parcel delivery” and “truck delivery”?

If your order can be placed in a box measuring 50 cm × 45 cm × 45 cm and weighing less than 30 kg, “Parcel Delivery” is available at $250 TWD per box. Our system will calculate the number of boxes needed, and your purchase will be put in the most appropriate boxes.If your purchase cannot all fit in boxes, we will arrange customized “Truck Delivery” for you.Please noticed that Parcel and Truck delivery services may differ in charges.

If your order can be placed in a box measuring 45 cm × 30 cm × 30 cm and weighing less than 10kg, you can pick up from 7-ELEVEN at $120 TWD per box. We will send your order to the 7-ELEVEN store you choose, along with the invoice for the order. When the order is delivered, we will send message to the phone number you specified. Once you receive the message, please bring your ID in person to pick up your order at the 7-ELEVEN store within 7 days (including holidays). If you cannot pick up the order within 7 days, the order will be returned, and the returned invoice will be handled by IKEA.

For Truck Delivery services, you can choose the items that require Assembly services on the checkout page, and provide the addresses for invoice and order delivery. We will calculate the total amount for your order. Assembly services are not available for Parcel Delivery and 7-ELEVEN pick-up orders.

Generally, Parcel Delivery items will be delivered within 3 business days after your order placement. For Truck Delivery items, our delivery provider will contact you via phone calls to arrange the date and time of delivery, and the items would generally be delivered within 7 days after your order placement (except certain remote areas.) Please understand that delivery to eastern Taiwan (Yilan, Hualien, Taitung) is off on weekends and national holidays. If we fail to contact you for delivery arrangements within 5 business days after your order, the order will be canceled.

Please note this timetable does not apply to Yilan, Hualien, Taitung and remote area. We don’t accept truck delivery arrangement >14 days from purchase day.

Shipping Service

Delivery Time

Truck Delivery

7 business days

Parcel Delivery

3 business days

7-Eleven pick-up

5 business days

Pick-up point/Store pick-up

5 business days

Can I change the date, time, or address for delivery?

To change the date, time, or address for delivery, please contact IKEA Customer Service at 412-8869 #6 before 9pm of the day after your order placement. If changes result in additional service fees, please make up the balance. If you would like to cancel your order after the aforementioned time, you will need to pay for the full delivery service fee. For 7-ELEVEN or IKEA store pick-ups, the selected store cannot be changed after your order placement.

※ Please note that, for Truck Delivery orders, if the first delivery attempt failed, and our delivery provider fails to contact you for over 5 business days, we will contact you for refunds. However, since delivery is a labor service, delivery service fees will not be returned. If the delivery attempt fails because nobody was present to receive the delivery, the second delivery fee will be charged to the customer.

Is Assembly service available for online shopping?

For products that require assembly, you can choose our Assembly service during the order process. Assembly service fees are 6.5% of the product price, with a minimum fee of $400 TWD. (Additional fees may apply to couches, sofa beds, and armchairs.)
Assembly service is currently unavailable to kitchen systems, sinks, lights, and curtain rods in our online shopping system. If you need Assembly services for these products, please contact nearby IKEA stores.
Mattresses require no Assembly fee.
Assembly service is unavailable for Parcel Delivery, 7-ELEVEN pick-up, or IKEA store pick-up orders.
You can also visit “Delivery and Assembly Services” for more details.

What is the furniture Mounting service?

For your home safety, and to prevent furniture from tipping over, if your purchase includes furniture that come with mounting safety kits (e.g., some closets, shelves, drawers, etc.) and you chose our Assembly service, we will mount the said furniture onto solid concrete walls. If you do not accept this safety Mounting service, you will need to sign a waiver. You can also consult our Wall Anchoring Guide for details.

Can I pick up products I bought online at an IKEA store or pickup points by myself?

Please click here to see current available pick-up points for online orders.You can choose pick-up point on the “Delivery Info” page after providing invoice address on payment info page. Assembly services are not available to self pick-up orders.

How do I cancel an order?

To cancel an order, please phone our IKEA Customer Service co-worker before 9pm of the day after order placement. If you would like to cancel your order after the said time, you will need to pay for the full delivery service fees. Please bear with us and bear in mind.

Please use the Debit Note that came with the delivery, or download a blank Debit Note on IKEA.com.tw, and provide your order reference number, sign in the blank on the lower right corner, then post it back to the Debit Note mailing address.
If your tax ID number is printed on the invoice, please print out two Debit Notes, and seal with company and legal representative stamps or tax ID stamp. Once we receive and confirm your Debit Note(s), relevant fees will be deducted, and you will receive the remaining refund.

(1) If the order is not settled, we will cancel the transaction for you. Once the transaction is successfully canceled, you will be notified via e-mail. The actual chargeback time depends on the process of the credit card issuing bank.
(2) If the order is already settled, we will issue the due refund to the credit card account of your payment. Once the refund is complete, you will be notified via e-mail. Generally, the refund will be listed on your next credit card statement. The actual chargeback time depends on the process of the credit card issuing bank.

Online Shopping - Refund and Exchange Services

※ Exchange refers to exchanging for a same product (same Article Number); not redeeming for a different product.

Does the free return within 7 days apply to IKEA online shopping?

According to Consumer Protection Act, in order to protect consumers’ rights, consumers shopping online are entitled to free return within 7 days after the arrival of the goods. If you need the return service within 7 days after receiving the products, please contact our Customer Service co-workers for application. We will notify our delivery provider or logistics company for return logistics. If the return criteria are fully met and all information are correct, we will issue a refund to your credit card account, and send you a refund confirmation e-mail on the same day. Currently no return is accepted at IKEA stores or pick-up points.
For free returns within 7 days, the reverse logistics fees are charged to IKEA (but no fee refunds for services already provided.)
For return services after the 7-day period, other than non-refundable service fees, the customer will be responsible for the reverse logistics fees or for returning the products to the IKEA Online Shopping Customer Service Center by their own means.
The 7 days of free return service is counted 7 business days from the day after thecustomer receives the products.

How do I return or exchange a received product?

If you are not satisfied with the product, please contact us for reverse logistics within 180 days from date of purchase. Currently no return is accepted at IKEA stores or pick-up points.

(1) If your invoice is without tax ID, please fill out all red boxes on the Debit Note* The Debit Note must be returned with the product.
(2) If your invoices states your tax ID number, please also seal the Debit Note with company and legal representative stamps or tax ID stamp and mail to this address: No.168, Sec. 2, Xiangshang Rd., Nantun Dist., Taichung City 408, Taiwan

If all return criteria are fully met, IKEA will issue the due refund to the credit card account of your payment. Generally speaking, the refund will be listed on your next credit card statement. The actual chargeback time depends on the process of the credit card issuing bank.

For change of mind of products return, the customer is responsible for all fees for services already provided (including product collecting, delivery, and floor-to-floor handling fees, etc.)For faulty product return, IKEA will take responsibility for all said service fees.

Do I have to pay for the reverse logistics fees for product retrieval?

For free returns within 7 days, the reverse logistics fees are charged to IKEA (but no fee refunds for services already provided.)
For return services after the 7-day period, other than non-refundable service fees, the customer will be responsible for the reverse logistics fees or for returning the products to the IKEA Online Shopping Customer Service Center by their own means.

If I ordered the wrong product, or am not satisfied with the product, can I exchange for other products online?

Order alteration or product exchanges are currently unavailable online. We appreciate your understanding.

Since your payment is made via credit card, once your refund information are complete, we will issue a refund to the credit card account used for payment. You will receive an e-mail when the refund is successful. Generally speaking, the refund will be listed on your next credit card statement. The actual chargeback time depends on the process of your credit card issuing bank.

I paid with my credit card online. Are the credits refunded back to my credit card account?

Yes, we will issue a refund to the credit card account used for payment. As refund processes may take some time, your credit may be pending before the refund is settled. For the actual chargeback time, please contact your credit card issuing bank.

Since the entire billing process is electronical; one order corresponds to one invoice, so we cannot offer multiple invoices for one order.

Can I request a certain date, change of the product names or prices for my invoice?

The invoice system is automatic, and all product names and prices will correspond to your order. Therefore, the dates, product names, and prices cannot be altered on the invoice.

Can I change my personal invoice into a business entity invoice?

According to Rules Governing the Use of Unified Invoices, only erroneous invoices can be reissued. Personal invoices cannot be changed into a business entity invoice, and vice versa. Once an invoice is issued, the buyer’s title and tax ID number shall not be changed to another business entity or altered without authorization. Please pay extra attention when providing the information.

My business entity title is not shown on the invoice. Can I add the title to my invoice?

According to the new e-invoice format issued by National Taxation Bureau, all e-invoices come without the title field. Please understand that no title can be added to the e-invoice.

I received the invoice, but there’s a mistake in my tax ID number. What shall I do?

Once the invoice is issued, it cannot be reissued. If IKEA made the mistakes on your online shopping invoice about your company title, product information, or prices, please contact our Customer Service co-workers to arrange for invoice reissuing by the 5th of the following month of your invoice reception. If the invoice is erroneous due to personal reasons of the customer, we will be unable to reissue the invoice. Please pay extra attention when providing invoice information.（Once the invoice is issued, it cannot be reissued. If IKEA made the mistakes on your online shopping invoice about your tax ID number, product information, or prices, please contact our Customer Service co-workers to arrange for invoice reissuing by the 5th of the following month of your invoice reception. If the invoice is erroneous due to personal reasons of the customer, we will be unable to reissue the invoice. Please pay extra attention when providing invoice information.）

Online Shopping - After-Sales Service

I have not received my order past the designated delivery time. What should I do?

Please call 412-8869 #6 for our professional assistance.

I want to recycle my old furniture, can you help me recycle?

Currently IKEA Taiwan does not provide recycle services. You are advised to contact your local cleaning team for removal assistance. If you need help moving your old furniture out of the house, removal service fees will be charged on site, based on sizes and pieces of objects. If no elevator is available, extra floor-to-floor handling fees will be charged. For more details, please consult the old furniture removal authorization form.

If my items arrived flawed or damaged, what shall I do?

Please inspect the products carefully upon reception. In case of any flaw or damage, please call 412-8869 #6 or e-mail us for professional assistance.

Is the “Try It at Home for 90 days” mattress guarantee valid for online shopping?

Yes, our “Try It at Home for 90 days” mattress guarantee is valid for online shopping, too! Please click here for more information.

Is the “180-day Return Service” available for online shopping?

IKEA online shopping provides you the rights to return or exchange products within 180 days from date of purchase. Please take notice that the returned product, gifts, parts, packaging, and all appended documents or information are intact as they arrived. In case of the following situations, we will cancel your rights to return products:

Once the product is open and assembled, it is not returnable, and no Assembly service fees are refundable. All required documents such as the original invoice and a signed Debit Note* shall be returned with the product in question. Otherwise, we may refuse your request for refund.

For free returns within 7 days, the reverse logistics fees are charged to IKEA (but no fee refunds for services already provided.)
For return services after the 7-day period, other than non-refundable service fees, the customer will be responsible for the reverse logistics fees or for returning the products to the IKEA Online Shopping Customer Service Center by their own means.

Can I make changes to my order after finishing payment?

After payment for online shopping, the order details cannot be changed. For inquiry, please contact our Customer Service co-worker.

Can I combine my online order with other orders (e.g. a paid store order or other online orders) for delivery?

Order combination is currently unavailable for online shopping. We apologize for any inconvenience.

What should I do if my product arrived with missing parts?

If there are parts missing in your purchased items, please contact our Customer Service co-workers and provide the purchase information to confirm the missing part details. We will arrange for part delivery or exchange services.

Delivery and Assembly Services

What if I can’t ship the furniture myself?

Most IKEA products are flat packed. You can find the package size, weight, etc. on the product page. Our products and packages are specific designed so you can easily take them home by yourself-- and save more money doing so.

If you bought a large furniture and need a home delivery, we also provide professional delivery service. Depending on the area and truck schedules, usually your purchase can be delivered from 1 to 7 days after your order placement Please click here for more information about our delivery services.

Can IKEA assemble the furnitures for me?

To reduce the product prices, we made Assembly services optional. You can follow the comprehensive assembly instructions in the product and assemble by yourself to reduce costs.

Of course, you can also choose our professional Assembly service to save you some time. Assembly service fees are 6.5% of the product price, with a minimum fee of $400 TWD. (Additional fees may apply to tailor made and/or installed kitchen systems, couches, sofa beds, sinks, curtains, and lighting systems.) Please click here for further information on Assembly services.

I have booked Delivery and Assembly services from IKEA. Can I change the time afterwards?

To change the product delivery date, please inform IKEA Customer Service Center no later than 16:00 on the day before the delivery. No delivery date changes can be made on the day of delivery.

IKEA BUSINESS CARD / Interior Planning Service

What is IKEA BUSINESS card?

IKEA BUSINESS card (henceforth “BUSINESS card”) is an IKEA-certified exclusive membership card for corporations or NPOs with a tax ID number. Once application approved, the corporation / company will receive a BUSINESS card and enjoy its exclusive offers, services, and discounts.

What are the BUSINESS card benefits?

(1) 0 Service fee for large ordersChoose IKEA BUSINESS exclusive services with IKEA BUSINESS card
Use IKEA BUSINESS card and choose IKEA BUSINESS services, get a free Collection service for orders over $20,000 TWD, and a free basic Delivery service for orders over $40,000 TWD.
(2) BUSINESS card exclusive benefitsBuy more, save more! Enjoy various exclusive offers and business order services to save more time and money!
(3) Latest business interior design ideasShop with BUSINESS card, and you may get in our annual business catalog mailing list and receive BUSINESS card newsletters.
(4) Share the IKEA FAMILY member discountsPurchase furnitures and home furnishings with BUSINESS card, and enjoy the IKEA FAMILY member discounts! Get your favourite products at the best price, any time!

What are the qualifications to apply for BUSINESS card?

All government-approved corporations/ companies /firms that have a tax ID number, and NPOs that passed IKEA examinations, can authorize an applicant to apply for IKEA BUSINESS card.

How do I apply for BUSINESS card?

There are two ways to apply for BUSINESS card:(1)In-store application(2)Online application

Application procedures:1. Please fill out the company and applicant information on the official IKEA BUSINESS card website, or contact our co-worker at the IKEA BUSINESS department in an IKEA store near you.2. Please visit the IKEA BUSINESS department in an IKEA store, and present the applicant’s company card and ID to complete the application.3. Once our IKEA BUSINESS co-workers complete the ID verification, you will be issued an IKEA BUSINESS card to start enjoying all the benefits!

How do I activate the card and receive a BUSINESS card?

Please bring the applicant’s company card and ID to the IKEA BUSINESS department in an IKEA store to activate the card and receive your BUSINESS card on site. Our business hours are 10:00 to 22:00 Monday through Sunday.

To use the BUSINESS card discounts, please present your BUSINESS card upon checkout, or inform our checkout co-workers that you have an IKEA BUSINESS card and provide your registered tax ID number or BUSINESS card number.

BUSINESS cards can be used for furniture and home furnishing purchases.
BUSINESS cards cannot be used for: IKEA restaurants, Swedish Food Market, Bistro, Sale and Clearance (As-Is Section) in store, Delivery and Assembly service fees, and all other “non-IKEA” products.

How many BUSINESS cards can a company apply for?

(1) One company/ corporation can apply for one IKEA BUSINESS card only.
(2) If there are multiple purchasing managers in your company/ corporation, please inform our checkout co-workers that you have an IKEA BUSINESS card and provide your registered tax ID number or BUSINESS card number.
(3) If your BUSINESS card is missing or damaged, please apply for a reissue at our IKEA BUSINESS department in store, and the old card would expire immediately. The first two reissues are free of charge. From the third reissue on, a $50 TWD processing fee will incur for each reissue.

How do I update the information of my BUSINESS card?

To ensure your rights as a BUSINESS card applicant, we encourage you to allow IKEA notifications on the latest promotions and discounts via e-mails or text messages. If you would like to update your BUSINESS card information, please make the changes on the official IKEA BUSINESS card website.

Contact our IKEA BUSINESS departments

For other inquiries regarding BUSINESS cards, please contact our IKEA BUSINESS co-workers in each store, or call our Customer Service hotline 412-8869 (cell phone users please dial 02 beforehand,) choose the store, and then dial 24 for professional assistance.

The IKEA Concept

How is IKEA different from other furniture or home furnishing stores?

The IKEA Concepts starts with the idea that good furnitures should come at good prices that are affordable to all. We keep the prices friendly by packing flat and manufacturing in the most efficient, least environmental-impacting ways. At the same time, you can save even more money by choosing to carry and assemble by yourself!

Unlike normal furniture and home furnishing stores, we welcome you to try on all our products. Our prices are transparent in store and online, specifying the materials and origin of our products, just so that you can shop at ease. We also provide food and beverage services in IKEA stores to make it a perfect place to bring your family!

IKEA FAMILY Card

What is IKEA FAMILY Card?

IKEA FAMILY Card is designed for IKEA lovers like you!
It is available for all, completely free, only takes 3 minutes to apply, and will give you all the benefits immediately. Please click here to become IKEA FAMILY member now!

How can I receive a digital card?

Just add our official IKEA LINE account to bind with your IKEA FAMILY card, then you can use the digital card benefits immediately! Please click here for simple binding steps!

I moved / changed my e-mail address. Can I update my IKEA FAMILY membership information?

Of course! You can update your IKEA FAMILY membership information on IKEA.com.tw at any time, or visit our stores and update it on the IKEA FAMILY kiosk computers.

Does being an IKEA FAMILY member mean that I will receive the IKEA catalog?

Between 16th of May and 15th of next May, just purchase furnitures or home furnishings with your IKEA FAMILY card, you will be put on our priority mailing list for next year’s catalog! So don’t forget to shop with your IKEA FAMILY card!

What if I lost my IKEA FAMILY card? Do I pay for reissue?

If your IKEA FAMILY card is missing or damaged, it’s OK. Just get a new card at the in-store IKEA FAMILY kiosk! Please note that, for the third reissue on, we will charge you $50 TWD per card. You can also just provide your ID number upon checkout. Please click here for contact information and business hours of each IKEA store.

How should I subscribe/unsubscribe the IKEA FAMILY newsletter or catalogs?

You can update your preferences for receiving IKEA notifications (catalog, text message, newsletter) on IKEA.com.tw at any time, or update at our in-store IKEA FAMILY kiosk.

IKEA catalog

IKEA catalogue is free.
If you are iKEA family members, as long as you make purchase before May 15th with IKEA family card, you shall be on the first-tier mailing list.

Also, we will deliver catalogue to areas near our stores in every August to September. Because of the limited of catalogue, it won’t cover the whole area. If you have not receive catalogue, welcome to contact store service desk to ask one for free. Please click here to check store address and business hours.

Is there a digital IKEA annual catalogue?

Yes! You can view our catalog online , or download it to your computer.Also, you can visit our website at any time, for more home decoration ideas, complete product information, and the latest offers!

Will product prices on the IKEA annual catalog go up?

Product prices on the IKEA annual catalog stays the same, from the day of delivery to the date specified on the cover. We never raise our product prices.

Other than products on the catalog, does IKEA sell anything else?

Yes! Since our catalog has limited pages, we can only show a small part of IKEA products. Please visit IKEA.com.tw for more products of different designs and prices. You are also more than welcome to visit our stores and experience the 8,000+ IKEA products in person. There are always different home decoration ideas for your! Click here for the address and business hours of each IKEA store.

IKEA.com.tw

Can I find any product on this website in an IKEA store?

IKEA.com.tw offers you thousands of IKEA furniture and home furnishing products of various designs and prices. You can click on “Stock Check” to find out the product availability in IKEA stores. Since product availability may fluctuate any time, please phone us for final confirmation before coming to the store. Please click here for contact information and business hours of each store.

Why should I register for an account on IKEA.com.tw? Is it the same as IKEA FAMILY membership?

With an IKEA account on IKEA.com.tw, you will have access to “Shopping List” and “Online Planning” for a faster and smarter IKEA experience.IKEA.com.tw account information is separate from IKEA FAMILY member information. To enjoy the IKEA FAMILY benefits, don’t forget to also apply for a IKEA FAMILY membership on our website!

Can I update my account information on IKEA.com.tw?

Yes! You can log in to update your account information at any time. However, the account name (your e-mail address) cannot be changed.

What if I forgot my IKEA account password?

No worries! If you forgot your password, just reset the password, and you will receive an email with a new password immediately!

IKEA Store App

What is the IKEA Store App?

IKEA Store App is your shopping helper. Before shopping at an IKEA store, you can find out the nearest store information, latest promotions, search and browse IKEA products and their availability, and make a shopping list. By the time you get to the IKEA store, “My Shopping List” will help you manage your purchase with ease.
Download IKEA Store App for iOS, click here.
Download IKEA Store App for Android, click here.