Absolutely not! Traveloka's newsletter subscription is free of charge. By subscribing, you will receive information about discounts, best deals and other important updates about Traveloka via email.

Question:

Must I pay if I subscribe to Traveloka's newsletter?

Answer:

Absolutely not! Traveloka's newsletter subscription is free of charge. By subscribing, you will receive information about discounts, best deals and other important updates about Traveloka via email.

Has my payment been received?

To find out the status of your payment, please log in to your account and go to My Booking.

Question:

Has my payment been received?

Answer:

To find out the status of your payment, please log in to your account and go to My Booking.

I have booked and completed payment before the time limit, why haven't I received a confirmation in my email?

It usually takes up to 60 minutes to confirm your payment. Please also check your spam/junk folder in case it doesn’t reach your inbox.

If you haven’t received a confirmation email after 60 minutes, please upload the proof of payment via My Booking menu by tapping on the Upload Payment Proof button.

If the payment you made is in accordance with the nominal charged and does not exceed the given time limit, your e-ticket/voucher will then be issued.

Question:

I have booked and completed payment before the time limit, why haven't I received a confirmation in my email?

Answer:

Please check your spam/junk folder. Should you need further assistance, contact us by email: cs@traveloka.com or by phone at +6015 4840 9469 or +603 7724 3501.

How do I make a payment for my booking?

Please visit How to Pay for complete information about payment methods.

The payment methods accepted by Traveloka is subject to the currency you wish to pay in.

Can I pay for extra services or special requests with a different credit card from what I used for my hotel booking?

Yes, you can pay for extra services or special requests using a different credit card from the one you have used earlier to make a reservation at Traveloka.

Question:

Can I pay for extra services or special requests with a different credit card from what I used for my hotel booking?

Answer:

Yes, you can pay for extra services or special requests using a different credit card from the one you have used earlier to make a reservation at Traveloka.

My credit card transaction was unsuccessful. How could this happen?

Sometimes it can take longer to process your payment. If your first transaction was unsuccessful, you can try to refresh the payment page. Please make sure that you have entered the correct credit card details before trying to make a payment again.

Question:

My credit card transaction was unsuccessful. How could this happen?

Answer:

Sometimes, it takes longer to process your payment. If your first transaction was unsuccessful, please refresh your page and retry making your payment. Should you need further information, please contact our Customer Service at +6015 4840 9469 or +603 7724 3501.

Why should I enter the one-time password (OTP) to proceed with my transaction? I've never had to do this before.

Under certain circumstances, such as when your credit card issuing bank notices unusual transaction activities, it needs to verify your transaction to ensure that you are the rightful credit card owner. For users based in Malaysia, entering OTP is mandatory. Rest assured that all these are done to ensure the security of your payment.

Question:

Why should I enter the one-time password (OTP) to proceed with my transaction? I've never had to do this before.

Answer:

Under certain circumstances, such as when your credit card issuing bank notices unusual transaction activities, it needs to verify your transaction to ensure that you are the rightful credit card owner. For users based in Malaysia, entering OTP is mandatory. Rest assured that all these are done to ensure the security of your payment.

How will I receive the one-time password (OTP) to complete my payment?

The one-time password (OTP) will be sent via SMS by the issuing bank of your credit card. After you have received the password, please enter it immediately to ensure a smooth transaction.

Question:

How can I obtain a tax (GST/VAT) receipt?

Answer:

Traveloka is not a tax resident of Malaysia and therefore cannot issue invoices for the purpose of tax recovery in Malaysia.

Question:

What are Traveloka coupons?

Answer:

Traveloka coupons are codes that you may enter during your payment process. When you have a Traveloka coupon, you will be entitled to a discount for flight and/or hotel.

Question:

How can I obtain a Traveloka coupon?

Answer:

Traveloka distributes exclusive coupons to our newsletter subscribers and during promo campaigns, so don't miss out! You can sign up for our newsletter here.

Traveloka is one of the leading flight and hotel booking platforms in Southeast Asia, serving more than 100,000+ flight routes and 100,000+ hotels worldwide. We work hard to provide our customers with the cheapest hotel and flight rates every day!

To install Traveloka App on Android, your device needs to have at least Android Operating System (OS) 4.0 Ice Cream Sandwich. Please also make sure that your device is connected to a stable 3G (at minimum) or WiFi connection.

Question:

Why can’t I download Traveloka App on my iOS device?

Answer:

To install Traveloka App on iOS, your device needs to have at least iOS 7. Please also make sure that your device is connected to a stable 3G (at minimum) or WiFi connection.

Question:

Is Traveloka App available for BlackBerry or Windows Phone?

Answer:

Currently, Traveloka App is only available for Android and iOS. For other operating systems, please access Traveloka via desktop or mobile web.

What is travelokaPay?

travelokaPay is a comprehensive payment method delivered to you by Traveloka. Enjoy a smooth, hassle-free transaction using travelokaPay! Your booking experience just became even more pleasant, all with Traveloka’s final price -- no hidden charges, no booking fee. To enjoy this feature, make sure you have updated your Traveloka App to version 2.9.

My Cards by travelokaPay is the fastest payment method from Traveloka. By registering to My Cards, you do not need to fill in your credit card details repeatedly. In other words, your booking process will be completed in under 60 seconds!

Is My Cards applicable for all payment methods?

As a payment method, My Cards is only applicable for payments with credit card.

Yes. Passport is required for a domestic flight with an overseas transit.

Question:

My passport validity is less than 6 months. Is it still valid for international flights?

Answer:

We're sorry, but your passport may be invalid for international flights. Please check the definitive rules in your destination country and also the issuing country of your passport.

Question:

At what age is a baby allowed to fly?

Answer:

Airlines have differing policies for infant passenger. Please visit our airlines pages or contact the airline directly to be sure about it.

How do I add my frequent flyer number?

Please contact our Customer Service at +6015 4840 9469 or +603 7724 3501 to add your frequent flyer number. Alternatively, you can contact the Airline’s Call Center or enter the number during web check-in.

I booked a flight for 4 adults and 1 child. Why does it only show the price for 1 passenger?

Answer:

The prices shown in the search results are for 1 adult passenger. The Total Price is shown in Price Details in your booking form.

Question:

What do the icons in the Search Results indicate?

Answer:

The icons indicate facilities included in basic fare such as baggage, in-flight meal and airport tax.

Question:

I can't seem to book round trips with certain airlines. Why is that so?

Answer:

Certain airlines have the policy that booking for round-trips can be more expensive than booking them in separate forms. In this case, Traveloka can determine the cheaper price for you.

How do I search for a Business Class flight?

Start your search by entering flight details, including flight destination, date of flight and the number of passengers. Below the passengers number, you will find the Seat Class menu where you can select either Economy or Business. Then, click on Search Flights.

Why couldn’t I find any available flights for my preferred class?

For specific routes, the airlines only offer Economy and Business Class. Class options shown in search results is based on the seat availability from the airlines.

Why haven't I received my e-ticket?

There are a few possible reasons why your e-ticket has not been issued:

The payment was not the exact amount stated on the invoice

The payment was made after you have exceeded the payment time limit

There is a delay in the verification process of your payment due to disruptions in the bank system

There is a delay in the issuance of your e-ticket due to the disruptions in the airline system

If your e-ticket has not been issued although you have completed payment, please upload the proof of payment and please wait for 60 minutes max. If the payment you made is in accordance with the nominal charged and does not exceed the time limit given, your e-ticket will then be issued.

Where can I find my e-ticket and receipt?

Your e-ticket and receipt will be issued within 60 minutes after your payment has been verified. Once issued, your e-ticket and payment receipt will be sent to your contact's email address.

You can also find your e-ticket and receipt by logging in to your Traveloka account and going to My Booking. You can do this either from your Traveloka App, or Traveloka website using your laptop or mobile devices. If you don’t have a Traveloka account, then you can find them by clicking Retrieve Booking on Traveloka homepage (desktop and mobile web).

How can I see my flight details?

If you're logged in to your Traveloka account, you can find all information regarding your flight via My Booking. Otherwise, you can find it by clicking Retrieve Booking on Traveloka homepage. You can also find your flight details in the e-ticket issuance email, as well as on your e-ticket.

Once your payment has been received, you will receive a confirmation email. The email contains your e-ticket and receipt.

How do I book a flight through Traveloka?

Book your flight tickets in a few simple steps:

1. Filling in your origin, destination, date of travel and the number of passengers on the search box, and click on Search Flights

2. Choose a flight that suits your preference.

3. Fill in contact and passenger details.

4. Choose any payment methods that you prefer, and then proceed with payment.

Once we have verified your payment, you will then receive an email from Traveloka that contains your e-ticket

Question:

Can I buy directly from Traveloka's office? Where can I find it in my city?

Answer:

We're sorry, but Traveloka does not conduct transactions over the phone or sales counters. To book a flight/hotel, please do so via our website at Traveloka.com.

Question:

Why is booking with Traveloka cheaper than most websites?

Answer:

That's because we're always working hard to negotiate with airlines to provide you with everyday, low prices. On top of that, with our highly secure and efficient technology, Traveloka is able to offer you the low prices you see on our site.

Question:

Does Traveloka charge any booking fee?

Answer:

Traveloka does NOT charge any booking fee for all payment methods. What you see is what you pay, with NO hidden charges at all.

Question:

Are there any additional charges on top of the Total Price shown in the Search Results page?

Answer:

No. All prices shown are final. The total price is the lowest paid amount, unless there are additional services such as baggage and meal, which is of your own choice.

Question:

May I know which airlines have already included Passenger Service Charge (PSC) or airport tax in their ticket?

Answer:

ALL airlines have already included the PSC or airport tax in their ticket, so the price you see on your Traveloka receipt is final.

Question:

I found several promo flight tickets on the Internet, newspapers and the Traveloka blog, but I couldn't find it in the search results. Why is that so?

Answer:

This may happen due to the limited number of promo tickets. To ensure that you receive the promo ticket, it is best to book immediately, or as soon as the offer appears in the search results.

Question:

Why do ticket prices change from time to time?

Answer:

To provide you with a seamless flight booking experience, the ticket price information is internally stored on a temporary basis. Hence, when you move to the payment page, prices may occasionally change as it adjusts to the airline's system.

Question:

Are the prices for children and infant different?

Answer:

According to the international flight regulation, there are 3 categories of passenger:
Adult (age 12 and above), Children (age 2-12) and Infant (below age 2). Prices per category may vary depending on the airline policy.

Please contact the airline directly for more detailed information.

How much will it cost to upgrade a travel class?

It depends on the flight routes, seat availability, and how close you are to your departure date. Typically, the lower your current subclass ticket is, the higher the cost for your upgrade. The cost will also be higher if you have booked an intercontinental flight.

Question:

Has insurance been included in the ticket price?

Answer:

Whether or not a ticket has included insurance depends on the airline policy. To purchase add-ons such as insurance, you can do so while performing web check-in or by contacting the airline call center directly.

What are the benefits of flying Business Class?

Expect comfort and priority assistance from the cabin crew. Business class has first-rate meal quality, wider seats, better amenities, and its own dedicated flight attendants. It also provide travelers with extra baggage allowance, and also other facilities such as shorter check-in queue, VIP lounge access, and faster baggage offloading at the destination airport. Some facilities may differ between airlines, depending on the aircraft types and the flight lengths (e.g. long-haul or short-haul flights).

How do I submit special requests before flying Business Class (e.g. special meal)?

You can contact our Customer Service at +6015 4840 9469 or +603 7724 3501 to proceed with your request. Please inform us the details of your request and we will do our best to accommodate them!

Do I have a special line for check-in?

Yes! Most airlines offer dedicated check-in lines for their First/Business Class passengers. For more information, consult the staff at the airline's check-in counter.

I have booked a Business Class flight through Traveloka. Can I choose my seat?

Absolutely! You can select your seat during web check-in, or request your desired seat to the check-in counter at the airport.

How do I get into the Business Class/First Class/Premium lounge at the airport?

No more waiting around for your transfer or departure in overcrowded restaurants or waiting rooms! Every Business Class and First Class passenger may access the lounge and enjoy its facilities with no additional fee. To benefit from this service, simply show your boarding pass at the lounge’s front desk. Savour the complimentary refreshments, and make the best of the lounge’s free high-speed internet, quiet area, shower rooms and other additional facilities such as newspapers and magazines.

How do I request for a flight upgrade?

For domestic routes, you can upgrade to Business Class by contacting the Airline’s Call Center. The respective agent will inform you the upgrade cost and how to complete the payment. To keep you informed, Indonesian airlines that serve Business Class include Garuda Indonesia, Batik Air, and Sriwijaya Air.

For international flights, you may proceed by contacting the Airline’s Call Center or Traveloka Customer Service. Our representative will guide you on the following steps.

Is it possible to downgrade the class?

Unfortunately, you could not downgrade a travel class through Traveloka. If you wish to do so, you need to contact the airline directly. Please note that downgrading a travel class depends on the seat availability, and you would not receive a refund for the fare differences.

Can I change my flight booking?

Yes, you may change your flight booking by following these steps:
1. Log in to your Traveloka account, and go to My Booking menu.
2. In the booking you wish to change, select Manage Booking, then tap on Reschedule.
3. Choose a new travel date, then book your new flight.

To know more about how it works, visit this complete guide to Easy Reschedule

Can I cancel my booking and get a refund?

For complete information on refund, please visit Refund Procedure. All refunds must be processed through Traveloka. By submitting a refund, your reservation will be automatically cancelled.

What is my refund status?

To find out the status of your refund, please click My Booking in your Traveloka account. If you are using Traveloka App, please log in and go to My Refund.

Question:

What's my refund status?

Answer:

To find out the status of your refund, please click My Booking in your Traveloka account. If you are using Traveloka App, please log in and go to My Refund.

Question:

Do I always get a refund for ticket cancellation?

Answer:

Several airlines such as AirAsia, Citilink, Firefly, Jetstar and Tigerair only provide refunds for cancellations by airline. Promo tickets are non-refundable. Please make sure that you have read and understood the airline's policy.

Besides these conditions, you can get a refund via My Booking menu in your account, then click/tap on Refund on the booking that you are cancelling.

If you experience any difficulties, please contact our call center at +60-15-4840-9469.

Question:

How do I reschedule my flight?

Answer:

You can easily change your flight schedule and itinerary using Easy Reschedule. Find out more about Easy Reschedule here.

I found a typing or title error on my e-ticket. Can I correct the passenger's name?

If you fly domestic, please contact the airline's call center directly to correct the passenger's name on your e-ticket. Please note that you may be charged a certain amount for name correction depending on the airline's policy.

For international flights, you can submit a request for name correction via email to cs@traveloka.com. Be sure to provide your correct name, Traveloka Booking ID, and your scanned passport when submitting your request

Question:

I found a typing or title error on my e-ticket. Can I correct the passenger's name?

Answer:

If you fly domestic, please contact the airline's call center directly to correct the passenger's name on your e-ticket. Please note that you may be charged a certain amount for name correction depending on the airline's policy.

For international flights, you can submit a request for name correction via email to cs@traveloka.com. Be sure to provide your correct name, Traveloka Booking ID, and your scanned passport when submitting your request

Am I allowed to travel by plane while pregnant?

The rules for pregnant passengers differ between airlines. However, generally, you may need to submit a medical certificate that states the age of your pregnancy and that you are fit to travel. For more information about traveling while pregnant, please contact the respective airlines.

When should I check in for my flight?

If you are traveling without any checked baggage, make sure you arrive at the airport 90 minutes before your flight. If you have bags to check, please get to the airline check-in counter at least 2 hours before your flight departure. For international flights, we suggest you to arrive at the airport at least 3 hours prior to the departure time.

Please ensure you have allocated enough time for security screening and immigration.

If you don't know which hotel you should choose in your destination city, simply type the name of your destination city. The results will show the hotels in that area. You can also filter the results based on the rating, prices and popularity - which may be helpful in your quest for the perfect hotel.

Question:

How do I find the hotel's phone number?

Answer:

The hotel's phone number is displayed on the hotel voucher from Traveloka.

Question:

How do I check hotel room prices?

Answer:

Hotel room prices will be displayed in the search results after you have selected the duration of your stay and clicked/tapped Search.

Question:

Is it possible to book a room for tonight?

Answer:

Yes it is, but do find out the hotel’s check-in policy. Also, we suggest that you inform the hotel about your late check-in to prevent problems during check-in.

Question:

How do I view the available hotels on the dates I have selected?

Answer:

Search results will automatically show the hotels available on your selected dates.

Question:

Is it possible to search for hotels based on my budget?

Answer:

Yes. After you have selected a destination and indicated the duration of your stay, you may filter search results based on prices, review score and popularity.

Question:

Can I search for hotels around a certain area or landmark?

Answer:

Yes. There are 2 steps to do this:

Enter the area or landmark in the search box.

Once the search results are displayed, use the Filter at the top of the page to receive more specific results, e.g. distance from landmark.

Question:

How do I find the hotel address?

Answer:

The hotel address is shown below the hotel name on each hotel page and on your hotel voucher.

Question:

How can I find out about the maximum number of guests for each room?

Answer:

The maximum capacity of each room is shown on the hotel page, after you have clicked or tapped Select Room.

Question:

What does non-refundable or free cancellation mean?

Answer:

Non-refundable means that there won’t be any refund for any cancelled booking. Free cancellation means that you will be given a refund if the cancellation is done within the stipulated time.

How do I book a hotel through Traveloka?

Book your hotels in a few simple steps:

1. Filling in your destination, date of stay and the number of guests on the search box, and click on Search Hotels

2. Choose a hotel that suits your preference.

3. Fill in contact and guest details.

4. Choose any payment methods that you prefer, and then proceed with payment.

Once we have verified your payment, you will then receive an email from Traveloka that contains your voucher.

How do I get my hotel voucher? Will a receipt be issued?

After completing your transaction, the hotel voucher and receipt will be emailed to you as an attachment. You can also access your hotel voucher in My Booking when you log in to your account on Traveloka App or Traveloka website.

Why haven't I received my hotel voucher?

There are a few possible reasons why your hotel voucher has not been issued:

The payment was not the exact amount stated on the invoice

The payment was made after you have exceeded the payment time limit

There is a delay in the verification process of your payment due to disruptions in the bank system

If your voucher has not been issued although you have completed payment, please upload the proof of payment and please wait for 60 minutes max. If the payment you made is in accordance with the nominal charged and does not exceed the time limit given, your voucher will then be issued.

How do I know whether my booking has been confirmed?

Once your payment has been received, you will receive a confirmation email. The email contains your hotel voucher and itinerary details.

At check-in, do I have to pay a deposit?

This depends on the hotel policy. Please read the hotel policy at the bottom of each hotel page. If you are using Traveloka App, tap See Details at the end of the hotel page to see the hotel policy.

Can I book a hotel for half a day (e.g. from morning to evening)?

Unfortunately, this is not possible. The minimum duration of stay is one day.

How do I book rooms for a group of guests?

Through Traveloka, you can book a maximum of 8 rooms in a single booking.

Can I buy directly from Traveloka's office? Where can I find it in my city?

We're sorry, but Traveloka does not conduct transactions over the phone or sales counters. To book a flight/hotel, please do so via our website at Traveloka.com.

Question:

What does each price include?

Answer:

All facilities displayed on the hotel page are included in the price shown. Complete information can be found on the booking page, confirmation page and your confirmation email.

Question:

On the hotel page, are the prices listed on a per-night or per-guest basis?

Answer:

All the prices listed on the hotel page are on a per-night basis, but some hostels charge by per-guest basis.

Question:

Does the price include tax?

Answer:

Yes, all prices shown are final and include taxes, with no hidden charges or price shocks.

Question:

Does the price include breakfast?

Answer:

This may vary depending on the hotel policy and room type. The breakfast icon will appear if the price includes breakfast.

Question:

What does it mean when a price has a strike-through on it?

Answer:

It means the price has become cheaper than the normal price offered by the hotel.

Question:

Does Traveloka offer a special price for members?

Answer:

Yes. Anyone who is a Traveloka member and owns an account will receive special prices.

Question:

Are there any additional charges for children?

Answer:

The prices shown in the search results do not include charges for children. Please contact the hotel directly as this depends on the hotel policy.

Question:

Does the hotel price include travel insurance?

Answer:

It depends on the hotel policy. Currently, Traveloka does not offer travel insurance for your country.

Question:

Is it possible to leave my luggage at the hotel before check-in or after check-out?

Answer:

Some hotels have luggage storage facilities. To find out if your hotel has one, please find out from the Hotel Description or contact the hotel directly.

Question:

How do I find out about the hotel facilities?

Answer:

Hotel main facilities (swimming pool, free WiFi, parking area, etc.) are displayed on the hotel page, while detailed room facilities (TV, air conditioning, hairdryer, etc.) are listed in the room descriptions. Complete hotel rules and restrictions -- such as cancellation policy, check-in age restriction, and marriage certificate requirement -- may also be found in the room descriptions.

All of the information above are also displayed on your hotel voucher.

Question:

How do I know if the hotel is disabled-friendly?

Answer:

This information is shown in the Hotel Description of each hotel page. If it isn't shown, this may mean that the hotel does not provide facilities for the disabled. Please contact the hotel directly for further information.

Question:

Can I request for an extra bed?

Answer:

Yes. Please contact the hotel directly or inform the staff at check-in. Payment for the extra bed is done directly at the hotel.

Question:

How do I submit a special request (i.e. airport transfer, room with beach view, extra bed, etc.)?

Answer:

You can submit a special request in your booking form. We will make every effort to fulfill your request, but please note that the fulfillment of your request will depend on the hotel’s availability.

Question:

How do I reserve a parking space?

Answer:

If the hotel has a parking lot, we suggest that you contact the hotel directly prior to your stay for parking reservation.

Question:

How do I know if a hotel provides shuttle services? How do I request for one?

Answer:

This information is provided in the Hotel Description of each hotel page. We suggest that you contact the hotel directly if, for example, you need to be picked up at the airport.

Question:

I have a confirmed hotel booking but only found out later that it did not include free breakfast. How do I request for breakfast?

Answer:

In your case, the only way to request for breakfast is at your hotel check-in. This means you may have to pay for your breakfast. Please check with the hotel directly to be sure of this.

To avoid this from happening again, always be sure to book a hotel room that includes breakfast as displayed on the room details.

Can I change my stay period or duration?

If you would like to change your stay period or duration, you may cancel your hotel reservation first. Then, book another date that suits you. However, please note that some hotel rooms are non-refundable, while some hotel rooms may have a cancellation fee imposed.

Can I cancel my hotel booking?

Yes, you can cancel your booking via My Booking menu in your account. To cancel, please log in and choose the specific booking that you would like to cancel. Then, click on the Refund icon of that booking.

Please note that not every hotel reservation can be cancelled. Make sure that you have read and understood the hotel's policy. Some hotel rooms are non-refundable, while some hotel rooms may have a cancellation fee imposed.

Question:

What's my refund status?

Answer:

To find out the status of your refund, please click My Booking in your Traveloka account. If you are using Traveloka App, please log in and go to My Refund.

Question:

Will I be charged a fee for cancelling my booking?

Answer:

Each room has a different cancellation policy. Please make sure of this in the confirmation email from Traveloka.

Question:

Where can I find the cancellation policy?

Answer:

The booking cancellation policy can be found on the hotel booking page. When you have completed the transaction, this information can be found in the confirmation email from Traveloka.

Question:

How do I know if my booking has been cancelled?

Answer:

You will receive an email regarding booking cancellation. Please check your email including your spam folder or contact us directly.

Question:

How do I submit a hotel review?

Answer:

You will receive an email from us a few days after you have checked out which will guide you on how to review your hotel stay.

Question:

Can everyone write a review?

Answer:

Yes. Everyone who has booked a hotel through Traveloka will receive an email to review their hotel stay.

Question:

Can I revise my review?

Answer:

Unfortunately, you cannot revise the review that has been submitted.

How can I write a helpful review?

Reviewing an accommodation you stayed at can help other travelers decide their perfect place of stay. Make sure your review follows these guidelines:

Easy to read: Use standard writing style (spelling, grammar, capitalization and punctuation). Minimize the use of slangs, upper cases, and abbreviations.

Original: Reviews should be original and based on personal experience.

Clean: Avoid swear words and improper language. Reviews should be appropriate for all ages.

On-topic: Reviews must be specific to your stay at the relevant property only. Include enough details and advice that will improve other travelers' experience.

Non-commercial: Reviews should not contain any promotional materials (including links to social media accounts, personal blogs or other websites).

Respectful of privacy: Reviews should not contain personal information, including phone numbers, email addresses, or links to other websites.

Compliant with policies: Reviews must comply with local laws, regulations, and other terms and conditions that may apply.

What should I know before posting a photo review?

There is nothing like a good photo to bring your experience to life. Before submitting your photos, make sure to follow these guidelines:

Original: Photos must be posted by their original owner.

Non-sensitive: Photos should not contain sensitive material which may be deemed offensive or disturbing by other guests.

Clear and sharp: Photos should not be blurry or out-of-focus. Avoid heavy editing and lens effect filters (e.g. fisheye).

Non-commercial: Photos should not contain any promotional or commercial materials.

Relevant: Photos must be taken at the relevant property. Photos should capture property facilities or unique experiences that the property offers.

No photo collages and duplicates: Each entry must be a single image (please do not submit a collage). Avoid uploading similar photos multiple times.

Secure: Submissions should not be infected by a virus or malware.

Compliant with policies: All submissions must be in .gif, .jpg, .bmp, or .png format. They must comply with local laws, regulations, and other applicable terms and conditions.

Please note that all reviews and photos will be moderated before they are published. Furthermore, by submitting your photos, you have acknowledged and agreed to the following terms and conditions:

1. All of the photos that you submit and/or upload are yours. By submitting your photos to Traveloka, all rights for your photos, which include copyrights, ownership rights and economic rights among others, will be transferred to Traveloka without any fee.

2. You agree to waive and release Traveloka from all claims and/or lawsuit filed by you and/or any other party that may arise in relations to the photos submitted by you. You will be held responsible for any loss suffered by Traveloka as a result of violation of rights over the photos that you have submitted and/or uploaded.

3. Traveloka has full rights in using the photos that you have submitted and/or uploaded as it sees fit. This includes but not limited to copying, displaying, distributing, modifying, translating, reformatting, analyzing, as well as creating any derivative works and any other form of commercialization.

Question:

Why hasn't my review been published?

Answer:

We're really sorry about that. It could be that your review contains inappropriate comments that may offend or cause any issues related to ethnic, social groups, religion and race. If it is an error on our part, or should you need further assistance, please contact our Customer Service.

Question:

Are the reviews modified by Traveloka?

Answer:

Traveloka moderates all reviews to filter any inappropriate comments that may offend or cause any issues related to ethnic, social groups, religion and race. We do not amend the guest reviews unless it is inappropriate, of which the amendments are usually minimal.

Question:

Does Traveloka have any partnerships with hotels?

Answer:

Yes, Traveloka has direct partnership with hotels. Besides that, Traveloka also partners with other official third parties.

Question:

Can I still check-in if I arrive at the hotel way later than the check-in time?

Answer:

Yes. You can still check-in for late arrival. However, we suggest that you inform the hotel in advance about your late arrival.

Question:

How do I see the check-in/check-out time of each hotel?

Answer:

You can see the check-in/check-out time at the description section of each hotel page and on your hotel voucher.

Question:

How do I find information about the hotel facilities?

Answer:

Hotel facilities are displayed on each hotel page or room type. To obtain the complete hotel description, please click on Hotel facility below the Book Now button. If you are using Traveloka App, tap See All Facilities on the hotel page.

How do I book a smoking room if the only options are non-smoking rooms?

If you cannot find any smoking rooms, this means that the hotel may not provide any. Please contact the hotel directly to be sure.

Question:

How do I book a smoking room if the only options are non-smoking rooms?

Answer:

If you cannot find any smoking rooms, this means that the hotel may not provide any. Please contact the hotel directly to be sure.

Do hotels allow guests to bring pets?

This depends on the hotel policy. Please read the hotel policy at the bottom of each hotel page. If you are using Traveloka App, tap See Details at the end of the hotel page to see the hotel policy.

Question:

Do hotels allow guests to bring pets?

Answer:

This depends on the hotel policy. Please read the hotel policy at the bottom of each hotel page. If you are using Traveloka App, tap See Details at the end of the hotel page to see the hotel policy.