Fibre X Upgrade delays

I'm an existing customer, and 2 weeks ago rang up to upgrade to Fibre X and unlimited broadband. 2 weeks later with two follow up calls from me and I'm still to receive phone call, email, txt, or letter advising what is happening? Neadless to say I'm looking forward to my $100 credit, your 3 day SLA may also need reviewing.......

Your system also reports Downers have tried to call me twice, once on mobile and once on a landline. No messages were left and I'm confident that a missed call wasn't even received on the mobile call therefore you may want to check the data your receiving from Downers.