Why did ROES quit unexpectedly on my Mac?

Richard Photo Lab

February 07, 2018 18:54

When installing ROES, or trying to re-launch ROES, it may stop and display an error saying ROES Web Start has quit unexpectedly. When this happens, you'll also see a long list of information about the issue, and you'll be asked if you want to try and reload it. Follow these steps to resolve the issue:

1. Close any ROES installation windows that may be open.

2. In the finder click Go > Go To Folder

3. Type this folder location: ~/.roescache

4. Once you're inside the .roescache folder, delete the following files:

nonce

cachemap.properties

5. Double click 'RichardPhoto'

6. Delete the following files inside .RichardPhoto

rpl_templates.enc

RichardPhotoConfig.xml

7. Next, we'll use the finder to navigate to the .roesenginecache folder. Click Go > Go To Folder

8. Type this folder location: ~/.ROESEngineCache

9. Delete everything inside the .ROESEngineCache folder

10. Lastly, we'll use the finder to navigate to another .richardphoto folder. Click Go > Go To Folder

11. Type this folder location: ~/.richardphoto

12. Delete the following files inside .RichardPhoto:

RichardPhoto.Properties

mytemplates.xml.enc

colors.xml

roeslog.log

customer.xml

shipping.xml

roeslog.zip

queueindex.enc

paymentinfo.enc

After clearing the above files, go to your Applications folder and try to launch the app.