This article summarizes the user support pitfalls facing enterprise IT shops as consumer devices proliferate among employees. Calls out important issues around business productivity and time spent by employees troubleshooting their devices in the absence of a robust support infrastructure.

Those smartphones and tablets are wonderful, except when they're not. Instead of telling employees they're on their own, IT must bone up on consumer tech support.

This article summarizes the user support pitfalls facing enterprise IT shops as consumer devices proliferate among employees. Calls out important issues around business productivity and time spent by employees troubleshooting their devices in the absence of a robust support infrastructure.

Those smartphones and tablets are wonderful, except when they're not. Instead of telling employees they're on their own, IT must bone up on consumer tech support.

Consumerization of IT isn't just about Apple. CIO Magazine looks at the arrival of Android devices in the enterprise. The IT pro response is somewhat surprising:

"Interestingly, a lot of IT guys are rooting for Android. The reason, I think, isthat there's some unexpressed hope that they can lock down the Android OS. Theycan put on what they want. They can do the monitoring. They can do the auditing.They can reconfigure and redeploy with their own image."

Fascinating look at the impact of consumerization on distributed data gathering -

As data and analytics tools become more prevalent and easier for people of all walks of life to access, this consumerization of data is opening up a glut of opportunities for quality of life improvements in different corners of the world.

IT groups must go through a "grief process" when they are pushed by users to adopt a consumer product, and IT has to recognize that there's really no choice--and that the end result is almost always the same.

When we see reports that claim Apple is losing ground, those numbers more often than not reflect shipments, not actual sales to consumers, as Kevin Tofel pointed out. Many Android devices reported to have shipped are likely sitting on store shelves, whereas Apple’s numbers represent devices actively in use by consumers.

Technology is changing the nature of work and the terms of management. By creating a work environment that is:

*Connected in terms of bringing people together where ever and when ever without restrictions based on position in the organization.

*Information intensive focusing on data and decisions as the key resources for creating value, directing processes and producing outcomes.

*Open in the sense that barriers to resources, expertise and productive capacity are falling in the world of globalized supply chain, trade and services.

*Innovation intensive as growth becomes harder to achieve, sustain and extend in a more competitive, complicated, and constrained market. Where there is slow or challenging growth, there is a greater need for innovation.

Good overview article on the macro social and demographic trends driving Consumerization of IT:

IT departments and the duties of their staffers haven't changed much in recent years. But the rise of mobile, the bring-your-own-device trend and a new generation of workers is about to change all that.

Blog post from Forrester samples select data and findings from a paywalled research report:

Have you noticed an increased presence of Apple products in public spaces and workspaces in the last few years? Turns out that 21% of information workers are using one or more Apple products for work. Almost half of enterprises (1000 employees or more) are issuing Macs to at least some employees – and they plan a 52% increase in the number of Macs they issue in 2012.

The study was aimed at understanding the breadth and depth of this phenomenon; its drivers, benefits and drawbacks; and the strategies companies are using to manage it.

The Accenture Institute for High Performance creates strategic insights into key management issues through original research and analysis. Its management researchers combine world-class reputations with Accenture’s extensive consulting, technology and outsourcing experience to conduct innovative research and analysis into how organizations become and remain high-performance businesses.

Supply chain, economic and technological developments are driving innovation in consumer electronics and computing at an ever greater rate. The result? More variety and often better user experiences with consumer technology and enterprise products.

Don’t look now, but many company employees are turning off their company-issued laptops and BlackBerrys. They prefer to use their personal devices—sleek, mobile and intuitive—rather than the company-sanctioned technologies perceived as outdated and hard to use.

This emerging trend hit me hard when Dan Matthews, CTO at IFS, an ERP vendor based in Sweden, introduced me to his company’s recent survey of 281 managers in manufacturing companies. In a nutshell, the survey says that managers are far less likely to use IT’s large, expensive enterprise systems (like ERP and CRM) if the application interface is difficult to use. And they expect to get the corporate information they want by using their iOS or Android devices to gain remote access to corporate systems.

"In this blog I'll be covering information technology-related products and services that are moving from the enterprise and the Small and Medium Business (SMB) worlds down to the Small Office Home Office (SOHO) and consumer markets. It's about the trend for high tech products from the enterprise world to migrate towards consumers and for consumer products to migrate into the workplace. This two way migration is both disruptive and transformative to the how, why, and when we do business."

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