Ace-games voided my $750 winnings

I started to play at ace-games one month ago. At the beginning everything went well. I lost a couple of times but won twice too which were processed quickly. But...On June 23rd I made my last deposit of $100 up to $950 and requested the withdrawal. One week later I was shocked to find that I only got $200 in my neteller account although it was shown at cashier the whole $950 withdrawal was approved . They told me there is some rules I didn't follow(I shouldn't play blackjack in certain sessions) so they removed all the bonus I redeemed before from my last withdrawal.

1) They agree before I made the last deposit my balance was Zero and I didn't claim any bonus. i.e. my winning is legitimate.
2) I did play blackjack after I redeemed the bonus in my previous sessions. In their rules "All following games are excluded from play-through requirements" but it doesn't say it cannot be played. You can interpret the rules in diffrent ways but the fact is that I lost all my money in those two sessions and they didn't say anything back then(June 13th and 19th to be exactly).
3) They told me I was "labeled as wise player" and they "decided to remove the bonus I redeemed before". What upset me more is that he even said "my account would be negative if not for the $950 balance." Can you imagine this, how come anyone can lose more than he/she has and ends up negative balance?
4) I was told "Unlike other casinos we are not banning you. You can still claim the bonus and continue to play". Imagine that, what if I lose? What if I win?

Anyway I called them a couple times and they showed no interest to pay. Just share the story with you guys and hopefully it won't happen to others.

Ace-Games.com is the mother casino for all casinos that have the Ace-Games logo
At this time ace-games have two sister sites Logoncasino.com and Wildoncasino.com, please note that all bonuses and promotions may differ from each other in diferent casinos.

Ace-games.com is a new generation casino created with old generation principles. Our headquarters are located in Heredia, Costa Rica , the Mecca of by-the-book online gambling, and gaming in general. Day by day the government enforces legality policies, to keep the country a safe and reliable gambling paradise, as well as a source for reliable gaming. This is where Ace-games is, under close control of the government. As a contributor to the local internal revenue service Ace-games keeps all of its taxes and dues up to date, and reminds all of its customers of their responsibility to report their makings as well as we do.

Ace-games is backed by a giant in the industry: IDS (Internet Data Solutions), only the largest hosting company in all of Latin America , with millions of dollars invested in networking and servers. Doesn't sound bad at all if you are trying to get in on busy hours!!

We at Ace-games have a different approach to this whole industry, a bit more relaxed, yet professional, more transparent, yet secure, the course of the gaming industry will take a big turn, towards transparency, a new generation trend, with the old generation professionalism and honesty, when a hand shake was all that mattered.

At Ace-games we stand by our bonuses, we stand by our promotions, we stand by our customers, and we stand by our legally licensed and fully insured software, RTG (Real Time Gaming), where you will be able to play the most prominent casino games including Baccarat, Caribbean Stud, Video Poker, Roulette, Slots and more.

All accounts are 100% insured and all games are independently tested by Safebet for accuracy and fairness.

From their 'About Us' page:Ace-games.com is a new generation casino created with old generation principles. Our headquarters are located in Heredia, Costa Rica , the Mecca of by-the-book online gambling, and gaming in general.

I've heard very bad things about this place - the manager gives me the impression of an 18 year old dope-smoking hippie. I don't believe they could muster $100 between them, so any claims here I pessimistically predict are ultimately destined for RTG complaints.

Ive never had a problem with Ace Games before. Di you actually email Chuck the casino manager and speak with him about this problem, he is a very resonable man and im sure he can work this out for you.

Useful Searches

Our Philosophy

Casinomeister has proven to be instrumental in bringing trust, credence, and a level playing ground for the online gaming community. In an industry that still remains to be relatively unregulated, Casinomeister has shown that information empowers the player community in order to make wise decisions when it comes to online gaming.

Where to Start

Disclaimer

Casinomeister.com does not intend for any of the information contained on this website to be used for illegal purposes. You must ensure you meet all age and other regulatory requirements before entering a casino or placing a wager. Online gambling is illegal in many jurisdictions and users should consult legal counsel regarding the legal status of online gambling and gaming in their jurisdictions. The information in this site is for news and entertainment purposes only. Casinomeister.com is an independent directory and information service free of any gaming operator's control. Links to third party websites on Casinomeister.com are provided solely for informative/educational purposes. If you use these links, you leave this Website.

Copyright 1998-2018. all rights reserved. Casinomeister is a registered trademark. You scrape-a my site, I break-a you face! Legal and Privacy Policy