The JR EAST Travel Service Center will be a travel facility unparalleled in the world for travel assistance, exclusively for foreign travelers. Staffed by employees who speak English, Chinese and Korean, the center will provide ticket and sightseeing information.
In addition to providing JR pass exchange and purchase services, the center will hold and deliver hand luggage, exchange money, and provide a variety of other services at Tokyo Station, a point of departure for travel in all directions.

The fee for porter services is 1,500 yen for up to three items (size and weight restrictions apply).

These services are not available for certain items such as skis, snowboards and folding bicycles.

If there is not adequate time for the porter to reach the destination before the boarding time, requests for porter services may be denied.

JR East does not bear any responsibility for failure to arrive by the boarding time due to delays caused by station congestion or the like due to unexpected events in the station such as inclement weather, a delayed train or an unscheduled stoppage.

Services are available only at the service window. Please see the service window for further details.