Returns and refunds

Pursuant to Art. 54 of the Consumer Code, the Customer acting as Consumer, within the time limit of 14 (fourteen) working days from the day of delivery of the Product may exercise the right of withdrawal, obtaining the full refund of the amounts paid for the purchase of the Product including the shipping costs incurred. In the event that the Customer has chosen to have the Products purchased in a single Order delivered in multiple shipments or in the case of a Product consisting of multiple pieces or lots to be delivered in multiple shipments, the period for exercising the right of withdrawal shall commence with the delivery of the last Product. To exercise the right of withdrawal, the Customer must send, within the time limit indicated in the previous paragraph, the dedicated form published on the website:

The notice must indicate the order number, the intention to withdraw from the purchase, the product (s) for which the right of withdrawal is to be exercised, the bank details to receive the credit transfer and an ID. A copy of the tax purchase receipt present in the package must be attached. Alternatively, the consumer may request a refund of the returned product using the same means of payment chosen by the consumer during the purchase.

Within 14 (fourteen) days of the date of notification of withdrawal in the event of it having been carried out on the portal, the Customer must return the Product by means of a recorded delivery or a traceable shipment to the following address: