search

You have reached the maximum number of jobs you can save. To save a new job, please remove one before.

Customer Service Representative

New

Location

Carlsbad, California

Job type

Contract/Temp to Hire

Salary

$18.50/Year

Category

Call Center & Customer Service - Customer Service

Adecco is looking for a Customer Service Representative. This is a temp to hire opportunity with a client in Carlsbad, CA

Job Summary: Provides exceptional customer service and support to our customer base, Sales Representatives, Sales Managers, and all other company personnel. Demonstrates knowledge of products, optics, and lab processing to evaluate and fill customer needs. On a daily basis will be responsible for performing accurate order entry and working all back-orders. Responds to new account requests creating the new account, details product, pricing, and delivery information. Trouble shoots and follows up on all issues and complaints, working with other departments as needed, to resolve customer support matters. Provides professional and knowledgeable customer service to all accounts.

Essential Duties & Responsibilities:

The primary duty and responsibility of the position is to take ownership for service to the customer

Must know and follow all departmental, and company policies and procedures

Performs all duties of a Customer Service Representative which include but are not limited to answering phones, processing phone, fax and web site orders

Researches customer backorders daily looking for product fill dates then contacts customer to see if they want to wait or if they prefer another product. If the later, the original back order must be canceled and a new order is entered

Professionally handles routine customer inquires, complaints or concerns including troubleshooting and resolving problems, following up with appropriate departments and management personnel

Provides written or verbal order status and other communications to the customer, as needed

Provides information to customer pertaining to existing and new products and services

Works to improve overall company profitability through suggestive selling and participation in sales promotions and contests

Researches and resolves electronic transmission data problems in conjunction with our IS Department

Assists and coordinates with potential customers, Sales Representatives and Accounting the data needed to establish a new account

Creates new customer accounts with all pricing, shipping and ordering requirements and coordinates the shipment of all materials needed by the new account for order placement

Updates Department Manager, Senior Lead, Senior CS Representative, Lead or Returns Administrator on any issues that affect or could affect the Customer, Company or Department

Digitizing, Expediting as needed

Other duties and responsibilities as assigned

Punctual, consistent attendance required

Qualifications: Must possess a professional and positive manner, displaying patience and understanding as well as the ability to respond to continual changes in a fast-paced work environment. The individual needs to be extremely detail oriented and be capable of memorizing approximately 150 numeric product templates used at order entry. The ability to multi-task, problem solve, prioritize and organize the days work load without assistance is critical to success. We require an intelligent communicator skilled in thoroughly imparting accurate information diplomatically to customers and associates both verbally and in writing. All staff members will be able to work as part of a team and perform independently as needed.

Education and/or Experience:

High School diploma or equivalent (GED) required, some college education desired

Two plus years of experience working as a Customer Service Representative in an order taking call center

Ability to interface effectively at all levels of the organization, and with our customers

Language Skills: Must have excellent written and verbal communication skills, possess professional telephone techniques and have solid customer relations skills. Ability to read and/or write documents, reports, spreadsheets, and procedure manuals as required.

Reasoning Ability: Must have excellent reasoning skills and is able to appropriately resolve all issues to the satisfaction of both the customer and company. Applies common sense to prioritize and organize the work load and to carry out instructions that are either written, or oral.