flight was delayed due to failure of airline to prepare: we sat in plane without air conditioning and without water for more than an hour while we waited to board passengers because airline was not prepared to check in the size of the flight it had booked. then our bags got left behind in iceland because the transfer happened too quickly and the airline's baggage subcontractor in boston mishandled our bags and another fiasco ensued.

Staff need to be trained on how to talk to passengers. Half the staff would frown at the smallest of requests. In short I wouldn't have taken the flight if I knew the quality of service that was on my eay

Old fashioned seat, no usb to charge my phone, battery went ;off and couldn't make a call to my family to assure them of a half way safe trip while stopping over for almost 6 hours in Ataturk Intl. Airport, Turkey.

Very stressful experience at counter check in.
Airline representative didn't know the difference between the expiry date of a visa and that of my passport.. he just ran away with the passport to check and didn't get convinced and it took him long to return, with me just waiting and knowing nothing about where he went.
Only the passport needs to be valid for three months after returning from the trip. Not the visa.
He should know that.
I got my boarding pass at the end, and he didn't apologize for the inconvenience or anything.

the plane started while there apparently was a hydraulic problem which made them decide to turn around right before the Atlantic and fly back all the way to New York in a plane that shouldn't have taken off in the first place. Flight eventually got cancelled.

Drinks trolley too slow, considering passengers on most European flights are paying for their drinks. Quick drinks trolley with the food trolley coming along behind would be much better, and a lot more happy passengers, One and a half hours,approx., from take-off when the food and drinks trolley, from the front, reached Row 10. Not good Willie!

You should board by seat numbers on European flights. Aisles too narrow on 320's (and equivalent), with passengers putting quite large carry-on luggage in the overhead lockers and slowing everything down plus discomfort to passengers already seated.
Otherwise a very pleasant an enjoyable flight. when the doors closed.

My flight to visit my uncle who died just weeks before my visit could not be canceled or even exchanged for credit. I find this completely inflexible, without compassion and just bad business. Furthermore, the staff who handled my inquiry were incredibly cold and rude despite having submitted the death certificate as proof. Will never fly with this airline again. My sister who flew a different airline got a full refund and a "sorry for your loss" email. That's how you treat customers.

Absolutely nothing. I will never again use KAYAC nor AirBerlin for my international travel and I will make sure warn everyone I know personally or via social media to stay away from these companies which use murky intermediaries like Justfly to wash their hands off and leave passengers stranded and bearing all the costs.

I purchased my ticket on KAYAK's website, which unaware to its customers uses a murky travel agency called Justfly to book flights. This company ended up changing my itinerary in the most unprofessional and inefficient way, causing me to lose a business opportunity. After choosing not to accept their new itinerary, Justfly has refused to refund my 1K travel expenses for a round flight that I did not make arguing that AirBerlin has control over that decision. AirBerlin in turn claims that they have authorized a full refund, but that I should follow up directly from the booking agency. In the meantime, I'm left in the middle to fend for myself. I will never again use KAYAK nor AirBerlin for my international travel and I will make sure warn everyone I know personally or via social media to stay away from these companies which use murky intermediaries like Justfly to wash their hands off and leave passengers stranded and bearing all the costs.

The service in Lester b Pearson airport was unprofessional and sub standard by your employee Manija Anwarzada and her shift workers. They did not help me when I missed my flight to Pittsburgh because of our late arrival from Frankfurt. She and the others were not there to assist and help stranded passengers. In fact a couple of the staff were on cell phones and not helping passengers. She finally told us we had to go downstairs to the hall since her counter was closing. After traveling from Algiers to Frankfurt then on to Canada it was a terrible way to end the day. These emoyess made a very long day even longer.
I will never fly Air Canada again.
I will say once I got through customs there were more professional people who did at least get me a hotel room.
Your employee has left a very bad taste in my mouth for Air Canada!

We paid cash for business class seats on this flight and they were terrible seats. They were NOT business class, they did not recline and there was no leg room. Nothing offered to drink upon boarding. All they did was take economy class seats, three wide, and put a thing on the middle seat to hold drinks. It was terrible and we will avoid Lufthansa in the future, and we travel a lot.

Liked the peppy, retro outfits. Boarding has no process: first come, first serve- seems to work just fine (versus all the Group numbering other airlines do). Plenty of room for carry-ons and overheads, and they actually try to bag people's bags before they get on the plane that should go underneath the seat in front of them in order to save overhead space.

No complimentary snacks and no on-flight magazine. No TVs or phone wifi for that matter, so bring a book or be ready to snooze!

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