July 10, 2009

Calm...

This is where I go to recharge from a hectic day at the bakery.

Today was one of those days. It started with a customer who ordered a "hat" cake who was overly specific about the types of flowers she wanted piped on it in white and pink buttercream. Apparently her children's names are Jasmine and Heather. The family is from Texas (which accounted for the "single yellow rose"). Let's just say that she won't be getting any award for "customer of the week."

Then there was the encounter with AT&T. Our second phone line has so much static that you cannot hear a customer. I've called the repair number a couple of times over the last several months. When I finally got to speak with a live person, they insisted we needed new DSL filters, which they sent me back in May (and charged me for the filters PLUS shipping). I tried very nicely to explain that I have no idea what to do with them since THEIR TECHNICIAN installed everything three years ago. So finally, today, they send a real live technician out to install the little buggers. Guess what? Wasn't the filters after all. Turns out the legs of the desk were sitting on the phone wires. Moved the desk and the problem was solved. Of course, it wasn't fixed that fast, and the technician did not have a clue that unplugging the various phone lines while we were trying to process a credit card transaction was not such a smart idea.

Then the full sheet of red velvet cake that I just finished splitting, and icing with white buttercream really needs chocolate buttercream (chocolate on red velvet? yuck!), so I have to take it apart and re-ice it.

And one of my employees charged a customer for 75 cake circles (50-cents each) instead of 75 cake boxes ($1.00 each), so I made absolutely no money on that transaction. I discovered that error purely by accident while looking for something else on the computer. When it was too late to change anything.

Calm... I'll be right here in a couple of hours, with a nice cocktail.