- [Instructor] The second concept ITIL foundation treats…is the service lifecycle.…ITIL arranges service management processes and functions…into a lifecycle, from strategy, to design, to transition,…to operation, and continual improvement.…While all value is seen and realized…by the customer and users in operation,…the quality of that value is a function…of having the right strategy in the first place,…and therefore the right services…and service management capability,…and in how well services are designed…and moved to production,…and whether or not you've got a virtuous cycle…of continuous improvement…for services and service management.…

Some key questions to consider around the service lifecycle…include: how do you get started on work in each phase…in a way that produces value for you,…your team, and your organization?…How do you integrate what you do…into the process in each phase?…How do you know if you're hitting the objectives…of each phase and have got the scope right?…How you know if the phase…is producing the intended business value?…

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Released

2/23/2018

The Putting ITIL® Into Practice series is designed to help ITIL Foundation-certified professionals apply the concepts they have learned. It offers a fresh, agile, and directly applicable approach to help individuals, teams, and organizations apply ITIL. This course introduces the Seven Ways framework for applying the seven key ITIL Foundation concepts.

Instructor David Pultorak covers services and service management; the service management lifecycle; service management terminology, principles, and models; service management processes; ITIL functions and roles; and the technology that can help you scale, automate, monitor, and optimize your services. In each chapter, he provides tips for moving concepts into practice. He helps you think through dos and don'ts, and provides valuable references and resources for learning more.