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His D* experience sounds better than mine, I have 2 years of crappy customer service around the HR20.

Love this first line.

"Well, I was going to write my post-mortem of the iPhone launch and go into an entire diatribe on crappy customer service and the perils of early adoption, but then I found myself with a much better target than AT&T Wireless and Apple — the jackasses at DIRECTV."

Name calling, such as "jackasses" is a clear sign that he is not, in fact, a member of the press, but instead just a blogger.

Not sure there is much difference anymore, regardless of how he states it, it all rings the bell of truth. Nice to see the bell being rung more in other places rather than the fanboy mantra of everything is fine just wait a month until the next release. I have been waiting for 2 years for the next release.

I'm sure I'll get flamed into oblivion for even saying this, but .... the fact is that the in spite of what any D* sympathizer here will say the Tivo software was vastly superior what D* is now developing in-house. It's better than what Comcast was doing and that's why they are rolling out the tivo stuff on their boxes.

I know this has been beat into the ground over and over again, but how many times do people have to start out with "I used to have a tivo, now I have this HR20 piece of crap."

I consider myself an early adapter and am willing to put up with more to get more (HD in this case). But I wouldn't recommend it to anyone who isn't willing to put up with a large amount of BS.

Comcast has their problems and I’ve mentioned so in other threads. But these DVRs have not been good for D* (along with crappy installs). They will only remain on top as long as they have the most channels. As soon as the others catch up people will jump ship.

I'd say, I'd have to agree with justlgi. I find the HR20 to be superior to the TIVO platform. It wasn't when it cameout, but it is now.

The only thing missing is the MRV and hopefully, we'll have that by Christmas.

I symthazise with the blank recordings, but having 5 HR2x's in the house and not having it happen to me ever, I don't think it's as wide spread as others are lead to believe. Now I have the tuner 2 searching for signal bug on one of my receivers, but DirecTv is replacing that box and we'll see if that fixes it.

Are you guys serious? You care enough to create a custom avatar making some kind of "statement" about how bad your receivers are but you won't take your business elsewhere?

That's my question... if you guys are so miserable then why are you still a client? I'll be Danged if I would be giving a company $150+ of my money every month if I hated them that much! If your experience is so bad, cut your losses and go elsewhere, it makes no sense whatsoever for you to make yourselves this miserable.

I have actually been surprised that nobody in the "media " (Cnet, the WSJ, a blogger etc.), has reported on this story before. It's an interesting story and the media loves reporting about problems with a product rollout.

Like the blogger, I am stunned that D* has been this cavalier about the HR2x roll-out problems. I had hoped that they would get their act together over the summer, as more of these boxes were rolled out to the Sunday ticket subscribers.

If the boxes lock up on a Sunday or Monday in the fall, you will begin to hear true weeping and wailing from customers. I will continue to run the Tivo HR10-250 as my primary DVR while I wait for the dust to settle.

If you've had an HR2x for two years (as above) you're not in a contract... unless of course you were dumb enough to re-up the contract by getting another crappy HR2x.

Only speaking for myself and situation in article. When the business model is via contract asking me why I don’t leave isn't a valid argument.

I do see your point after contract is up. I have service coverage on my account so that once 2 years is up I can make a choice then. Right now it doesn't look good for D*, but if they still rule HD in my area maybe it will.