Use BlackBerry Virtual Expert (BBVE) to test the camera. For steps to download BBVE, see KB35973. If the camera fails this test, please contact your wireless service provider for assistance with repair or replacement options. If the camera passes the test, continue to step 4.

Reload the BlackBerry device software. For steps, see KB03621. Warning: This procedure will delete all data and applications on the BlackBerry smartphone. Back up your data prior to performing the procedure. For instructions, seeKB12487.