The Update data is saved to the SD Card and appears in the "Add-On Content" section of the system's Data Management area. If this data has been erased or if the SD Card has been removed or exchanged, the game's Online modes will not be accessible until the Update is downloaded again.

If the software is still unable to recognize the update, there may be an issue with the system or the game that will need to be repaired. Please call 001 (425) 558-7078 so that we can assist you further.

These symptoms are not the result of a broken or defective unit, so a repair or replacement will not stop this from happening.

Continue to experiment with the suggested tips above to see if you can resolve the issue.

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Important Information About Pokémon X and Pokémon Y

Situation:

Information regarding saving game data in Lumiose City in Pokémon X and Pokémon Y.

Information:

Thank you very much for playing and enjoying the Pokémon series.

An issue has been found with the Pokémon X and Pokémon Y games, released for Nintendo 3DS on October 12, 2013. After the player saves the game in certain areas and then reloads the save file, the controls may become unresponsive.

Please follow the instructions below in order to avoid this issue.

For players who are already experiencing this issue, please be aware that we are currently preparing an application to fix it, and will make it available to download from Nintendo eShop as soon as it is ready. We apologize for the inconvenience.

The Issue

In some rare cases, if the player saves the game in certain areas of Lumiose City (see below map), then ends the game, the controls will not respond when the saved game is reloaded.

How to Avoid This

Please make sure you don’t save the game while in the areas marked on the map below (blue area). You can still save the game anywhere else in Lumiose City, including inside buildings such as Pokémon Centers.

Solution for Players Already Experiencing this Issue:

We are preparing an application to recover saved game data for players whom this has happened to. This will be made available to download from Nintendo eShop as soon as possible.

We apologize sincerely for any inconvenience and ask you to please keep an eye on our website over the coming days for the latest information and updates.

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How to Update Pokémon X and Pokémon Y

Situation:

Step by step instructions for installing the update for Pokémon X and Pokémon Y.

Information:

As of December 12 2013, new update data for Pokémon X and Pokémon Y has been made available for download on Nintendo eShop. We strongly recommend that all Pokémon X and Pokémon Y players download and install this update data. We apologize for the inconvenience.

Update Details:

Fixes an occasional bug causing Pokémon not to learn new moves after evolving through Wonder Trade.

Fixes an occasional bug where certain captions for Trainer PR Videos were not unlocked in Lumiose City.

Updates an Internet communication issue.

This update also includes the previous Ver. 1.1 update (released on October 25, 2013)

Prevents the occurrence of a rare issue in which players are unable to resume playing after saving their game in certain areas of Lumiose City. [More info] Players already affected by this issue will also be able to resume playing normally after downloading and installing this update data.

Prevents errors which sometimes occur when using certain functions of the GTS (a feature allowing players all around the world to exchange Pokémon).

Notes:

This update must be applied in order to use the Internet features of Pokémon X and Pokémon Y after December 13, 2013.

Save data will still be available for use after downloading the update.

After downloading the update, please do not delete the update data. Update data can be viewed in the "Downloadable Content" area of the Data Management menu.

What to Do:

Perform a system update to ensure that you have the most up-to-date version. [How To]

For information about connecting your system to the Internet, click here

Scan one of the QR Code patterns below using a Nintendo 3DS system while connected to the internet. [How To]

The update data for Pokémon X differs from that of Pokémon Y, so make sure you scan the QR Code for the version of the game you own.

Pokémon X QR Code

Pokémon Y QR Code

Alternatively, starting Nintendo eShop on a Nintendo 3DS system that is displaying Pokémon X or Pokémon Y on the HOME Menu will show a list of software with update data available, from which you can select and download the update data.

Select the Pokémon X: Update or the Pokémon Y: Update and download it. Once the download is complete, the update will automatically be applied.

The update data will be saved on the SD Card inserted in your Nintendo 3DS system.

Start Pokémon X or Pokémon Y and check that it has been updated correctly.If the version number shown is 1.1, as in the image below, the update has been successful.

Software bought after the update data distribution date may not display the version number of 1.2. In such cases, the update data must be downloaded and applied.

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Important Notice Concerning Ridge Racer 3D

Accompanying a previous system update that was made available on June 6, 2011, it was confirmed that under certain circumstances when making a selection before the race starts in "Grand Prix" in "Single Play" mode of the Ridge Racer 3D game, the screen sometimes freezes. To solve this issue, please download the most current system update (How To).

We apologize for any inconvenience.

Nintendo

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Preinstalled Software Is Missing or Deleted

Situation:

Pre-installed software included with a Nintendo 3DS or Nintendo 3DS XL is either missing from the system or was accidentally deleted from the SD Card.

Notes:

The software should appear on HOME Menu when the system is first turned on.

Pre-installed software that has been deleted from the SD Card can be re-downloaded from the eShop at no cost.

What to do:

Remove and reinsert the SD Card in the system. If the SD Card has come loose, the system may not be able to see the data on the card.