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I followed the posted instructions on removing thinkpoint (deleting hotfix.exe) and that seems to have restored my files, but I can't open Internet Explorer. I know I'm connected, because my email is working and I was able to update Windows and run Malwarebytes. I get the error message "Windows Internet Explorer is not responding". I've restarted several times, no luck. any suggestions?

Return to OTL.exe, right click in the "Custom Scans/Fixes" window (under the light green bar) and choose Paste.

Click the red Run Fix button.

A fix log in Notepad will appear. Copy the contents of the fix log to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.

Close OTL.exe

If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

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Please download ComboFix from BleepingComputer.com

Alternate link: GeeksToGo.com

Alternate link: Forospyware.com

Rename ComboFix.exe to commy.exe before you save it to your Desktop

Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found here

I have tried running otl.exe in safe mode, but the computer still reboots to the login screen.

I've tried to remove AVG; commyfix.exe says it's still there and won't run, but when I try to remove it, my computer tells me "Installer initialization failed due to following error: Error: Initialization of the language file "C:\Program Files\AVG\AVG9" failed. Initialization of languages failed or files count is zero."