Ms. DeBlieux is responsible for national commercial clients with Louisiana-based operations.

Mr. Galloway's duties include all retail and small-business banking in the Westbank area of Orleans and Jefferson parishes. Ms. Mitchell and Ms. Rack are responsible for commercial customers in Baton Rouge. Mr. Sprung oversees asset-based lending. u

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The increasing adoption of virtual card payments by accounts payable departments has created an unex­pected complication for suppliers: more friction in the processing, posting and reconciliation of payments and receivables. The root of the problem is that most suppliers rely on a manual approach to processing e-mailed virtual card payments. Suppliers are forced to balance their organization’s need for operational efficiency and control with rising customer demand to pay with a virtual card. But a new breed of tech­nology enables suppliers to process virtual card payments straight-through, addressing the needs of buyers and suppliers. This paper details the growth of electronic business-to-business (B2B) payments, shows how manual approaches to processing virtual card payments cause friction in accounts receivables, describes a way to process virtual card payments straight-through, and highlights the benefits of friction­less payments.