If you are not completely satisfied with any item, you may return it within 30 days from the date you receive it for exchange or refund.

Returns are not allowed on custom made items, but we will make every effort to correct any problems related to them.

In circumstances where Lauterer bears no responsibility for return or exchange, Lauterer reserves the right to charge standard shipping rates to reship merchandise and/or a 10% restocking fee on any items returned.

Please return the merchandise along with a note indicating reason for return and what adjustments are desired. If convenient, include a copy of your packing slip. Otherwise, include contact information along with order number, order date, and customer number, if known.