Feedback

TAFE SA Feedback or Complaint

At TAFE SA we take all comments made to us seriously, whether it is a complaint or just feedback. For us a complaint is when you're unhappy with a service or product and would like us to fix or resolve a problem. Feedback is when you have positive or negative comments about a service, but you don't need a response. Feedback can include compliments about the service you've received.

How to make a complaint or give feedback:

In person – if you would prefer to meet with someone in person please refer to the customer locations and visit your local campus. A staff member will support you in using the online form below to lodge a complaint.

Online - please complete the form below and an appropriate service officer will be in touch with you.

Do you want to be notified about the result, or contacted if we need more information?

If you wish to provide any attachments or evidence for consideration please select from the fields below to upload them here (maximum three attachments)

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What happens next:

You'll receive an acknowledgement when you lodge your complaint. If we need more time to investigate, we'll contact you within 10 business days. In order to investigate your complaint thoroughly, we may ask you for further details:

your name and preferred contact details

your student ID number

your TAFE SA program or service area involved

a clear description of your experience

the name of anyone you have already spoken too

what you would like us to do.

We'll let you know when the investigation is complete. If we don't uphold your complaint we'll let you know why. We'll also admit where things could have been done better and tell you what will be done to avoid it happening again.

If this issue is impacting on your health and wellbeing or your studies you may wish to consider meeting with a TAFE SA student services officer. Please make an appointment by following the information at TAFE SA counselling.