For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/

Thanks,

>Joffrey

If my post answers your question, please mark it as "Accept as Solution"

Re: XAV-AX100 reverse camera always on at startup

Joffrey, that's not a helpful response. The picture you attached is not even anything like the model I'm asking about. There is no detachable face plate, no cd slot, no reset button. Do you even know what you're talking about?

Re: XAV-AX100 reverse camera always on at startup

I see you've edited your post and found a reset button on the correct model. I pressed it. The issue still exists. You say "

This is not a bug.

This is a normal operation of the car stereo"

How can it be normal for the reverse camera to operate at startup and remain on all the time, until I go to the home screen and turn it off, in which case it doesn't come back on when engaging reverse?

Re: XAV-AX100 reverse camera always on at startup

I'm actually experiencing what sounds like a very similar - if not identical - bug. I wrote up a new post describing the problem and how I can temporarily fix it, as well as show the steps it takes to reproduce the error:

If you'd be willing to test it, maybe you could try checking to see if the same steps outlined in my post lead to the same results in your XAV-AX100. If that's the case, then maybe the issue will be escalated by Sony support for not being considered "normal operation of the car stereo."

Re: XAV-AX100 reverse camera always on at startup

Confirming I am seeing the exact same bug behavior. I tore up my whole car thinking I messed up some part of my wiring and only after triple confirming everything, testing with alternate cameras, I confirmed the bug is with the headunit firmware.