How make a return?

Wanting your complete satisfction, if you are unhappy of your purchase you can return our product within ten working days from the date of delivery. Before proceed with the return procedure, we ask you to check if subsequent conditions are satisfied:

Wanting your complete satisfction, if you are unhappy of your purchase you can return our product within ten working days from the date of delivery. Before proceed with the return procedure, we ask you to check if subsequent conditions are satisfied:

the product has to be returned only after you contacting us, using the proper voice in the order containing the product you want to ship back. You'll find your orders here: Order history;

it has to be unused, undamaged and clean;

all returned products will be checked: if anything will be different from the original it will not be accepted.

it has to be returned in the original packaging;

it has to be received into 20 working days from the shipping date. Shipping had to be notified with an email to ordini@crocesud.com with the indication of the order number corresponding.

If all these conditions will be respected, we refund you the cost of the product without the shipping costs. If you exceed the ten days deadline, you can always return us a product into 30 days from the notification of delivery. After this period every product return will be managed at our discretion. Normally you will receive a refund within 6 working days from the reception of the product. Visualization time of refund will depend on what payment service you have choosen at the moment of the purchase.