We are struggling to download annotated tracks into GoldenHelix. We have checked with our IT department and we do not have Proxy settings here. We have previously been able to download annotations without Proxy settings but for some reason cannot do this anymore.

1 answer

I am sorry you are having issues accessing our data servers to download annotation tracks.

If you are running a firewall that must have explicit allow rules for programs to make outgoing connections you need to allow both "GoldenHelix.exe" and "aria2c.exe" to make HTTP and HTTPS outgoing connections (port 80 and port 443 respectively). The default Windows firewall does not require this but third party ones like F-Secure may be configured to require this.

If this is not causing the issue can you provide details on the exact error message you are receiving?

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