24/7 Chat Reference

Ohio librarians are here to help you with your research project, math assignment, business plan and more. This statewide service, KnowItNow, is available 24 hours a day, 7 days a week, whether your local library is open or not.

To get started, enter your question into the chat box, below.

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How It Works

A librarian will provide you with a quick and friendly response. You will often get a recommended website displayed on your screen and you can decide together if this is the best source of information for you.

Note: If you have questions about your Westerville Library account, such as how to renew a book, pay a fine or place a reserve, be sure to contact us directly. Since KnowItNow is staffed by librarians throughout the state, they will not be able to answer questions about your specific library or your library account.