Travel

Planning a vacation is making an investment in future memories. Insuring your trip for cancellation, delay, interruption, baggage loss and emergency medical means you can relax and enjoy making those memories.

What We Do

The CRS Merrill Difference

Our strength is personalized, friendly, competent service, served up with a strong dose of integrity. We make sure that you get the best value for your dollar, not just the best price. We build our business on referrals from our valued and happy customers. Proudly serving Albertans since 1957.

Commerical

Travel

Life & Health

Why Should You Use an Insurance Broker?

Personal service from someone you know

We have decades of experience to ensure that you get a great deal on your insurance products, but there's more to it than that. Our service also includes risk assessment to ensure that your coverage is at a level that makes you feel secure, and that you are informed of exactly what your policies cover.
If you do suffer an insured loss, we help you manage communication with your provider and the other parties' insurance companies. One local call puts you in touch with a person you know, who can advise you on the best course of action to protect your interests.

Deliver the best coverage for the price

Manage communications

Keep you in the loop

Advise you on best action

Assist or act as your advocate in the event of a claim

Our Team

Customer service is our priority

When you have a claim, you need knowledgable service and you need it fast. We return calls made during regular office hours the same day to make sure your claim is processed quickly and your questions are answered. The providers we partner with provide great value, but also great service - and we advocate on your behalf to ensure the best possible outcome.

Our Clients Say...

I feel very protected and safe knowing that CRS Merrill Insurance is looking after my personal and business insurance needs.

I feel like I am talking to friends when I call CRS Merrill Insurance. They truly do care and explain everything without fancy insurance jargon and terminology that I do not understand. They respond to my calls and emails almost immediately.

Jodie Schreiner, Account Executive
Calgary Flames Partnership Ltd

The quotes that CRS Merrill provided us matched or beat our current policies. But what really compelled us to switch our policies to CRS Merrill was the personal service the team provides. It is definitely head to shoulders above the competition.

Sandy Fransham, Real Estate Investor
Fransham Properties

... we were pleasantly surprised when Elyshia's quotes came in significantly less. In total she saved us almost $1,500 while providing better coverage.

Cindy Dubray, Vice President
Spire Group Inc.

Beverly Salt, CIP CAIB

Partner

Having spent more than 35 years in the insurance industry, Bev’s experience and industry relationships play an integral role in her ability to assist our clients throughout the insurance process. In her free time she enjoys travelling, sailing, golfing and spending time with her husband, family and friends.

Elyshia Cheung, CAIB

Partner

Elyshia’s passion for building relationships with her clients is truly her key to success. She brings many years of insurance experience in varying roles to the brokerage, and can help clients with all of their insurance needs. Outside of the office Elyshia enjoys being active and traveling with her husband.

Kerri Bourne

Administration

Kerri’s background as a paralegal has made her a highly valued member of the team. Her attention to detail and ability to finish tasks precisely and efficiently has been a major asset in the office. Outside of work, Kerri keeps busy by coaching the next generation of all-star cheerleading superstars or spending time with her husband and their little dog Rossi.

Michelle Emerson, CIP

Sr. Personal Insurance Advisor

Michelle has worked in the insurance industry for the past 15 years in various roles, both within a brokerage and with direct writers. Her friendly demeanor combined with her experience enables her to assist customers to make insurance as painless as possible. In her spare time, she is passionate about expanding her knowledge and understanding of other cultures through her love of travel.

Navin Jayaram

Commercial Insurance Advisor

Navin’s insurance knowledge and reputation for being easy to deal with makes him the ideal person to handle all your personal insurance needs. Navin made the switch to insurance after working as an architect for many years. He is quick with a joke and brightens up the office with his positive attitude and the occasional offering of sweet treats to keep his co-workers happy.

Heather Noe

Personal Insurance Underwriter

Heather’s past experience as an underwriter for an insurance company allows her to work diligently with the team for our customers. She loves to spend time with her husband and family camping and travelling.

Judy Wong

Administration

Judy’s smile comes through the phone lines when you call in – and assists all of us to make our job easier. In her spare time she is busy travelling with her husband, two children and looking after her new puppies.

Lori Yeomans

Administration

Lori worked for an insurance company for over 10 years and then took time off to raise her family. She returned to the work force as office manager for a national insurance adjuster and loves spending time with her family, camping, reading and cooking.

Get in touch

Give our exceptional customer service a test drive

CRS Merrill is a family owned and operated insurance brokerage in Calgary, Alberta. Merrill Insurance and CRS Insurance have been independent insurance brokerages serving Calgary and area since 1957 and 1970, respectively. CRS Merrill Insurance was formed in 2010 with the merger of these two brokerages. Today, we are still a family run insurance brokerage and our strength continues to be personalized, friendly, competent service, served up with a strong dose of integrity.