MODERN LIVING: Out of Order

The whole experience was so frustrating, so painful that even today
Robert Lindsey, 46, cannot talk about his trouble calmly. "Five months
ago," says Lindsey, who works as a short-order cook on Los Angeles'
industrial East Side, "I called a repairman to fix my 21-in. TV set."
The repairman took one look and said the tuner was broken, a minor
matter of $20 or $25. He produced a blank "authorization" for repairs
for Lindsey to sign. "So I signed it."