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Reporting non-urgent issues

You’re strolling along the street and notice a burnt-out traffic light, a pothole or graffiti. Snap a picture of it with the Voilà! mobile app and we’ll be instantly made aware of the issue.

Don’t have a smartphone? You can also bring non-urgent issues to our attention and track the status of your report via our online request module.

How works

The Voilà! mobile app lets you report a non-urgent issue in three easy steps:

Locate the issue on the map or enter the nearest street address.

Select the nature of the issue, add a description and snap a picture.

Send your report.

The issue will immediately be added to our list of work orders. You can track the status of your report and receive notification at each stage until the issue is resolved.

Voilà! should only be used for non-urgent issues where public safety is not at risk. When in doubt, call 911.

How Voilà! works... in a video!

For a visual demonstration of Voilà!, watch this short video.

Participate in problem resolution

Even though the Public Works crew regularly patrols the municipality, citizens are often the first to notice something that is broken or damaged.

By reporting an issue as soon as you see it, you’ll be contributing to improving your environment and the quality of services offered. You’ll be helping us to respond faster to correct various situations throughout the municipality.