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Which two statements are true about exporting report data? (Choose two.)

A. It can be exported as a Word doc.
B. It can be exported only as an .xlsx Excel file.
C. It can be exported in XML format.
D. It can be exported to a character-delimited file.
E. It can be exported in PDF format.
F. It can be exported using only absolute HTML layouts.

Answer: C,D

Question: 2

Which two statements are true about replacement tokens? (Choose two.)

A. They enable re-use of existing content of any data type in variables.
B. They enable management of standardized content from a single resource.
C. They enable creation and storage of complex content consisting of integrated text and images
multiple times.
D. They enable re-use of content in a standardized form.

Answer: B,D

Question: 3

What is the purpose of an SLA in Knowledge base?

A. to group and refine related answers based on the product and the service level
B. to provide access to the answers based on the customer service level agreement matching the
answers’ access level
C. to give permission to users to add questions in a forum based on the service level
D. to rank customers based on the number of answers posted in a forum based on the service level

Answer: B

Question: 4

After how many categories will you see a search box that you can use to locate a subset of the
categories in Knowledge Advanced?

A. 1000
B. 100
C. 50
D. 500

Answer: B

Question: 5

You have created a new answer article for your customer but when you are trying to see that answer
article on the Customer’s Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)

A. There is no answer content added to the answer article.
B. There is no display position defined for the answer article.
C. The answer status is not set to public or custom status of status type “public”.
D. The answer article is not assigned to any staff member/staff agent.
E. There is no search term added in the answer keyword list.
F. The answer is not assigned to any product/category that is visible to a customer.

Answer: C,F

Question: 6

You are working on a public answer that you want to add a part of information within the answer
that is not yet approved for public visibility.
How will you do this without impacting the knowledgebase answer?

A. Add a conditional section within the answer with any access level.
B. Create a different answer with the part of information that needs to be updated, and after review
merge it with the current answer.
C. Create an access level that has no customer portal visibility and assign it to the conditional section
you do not want customers to view.
D. Make the answer status private, make the required changes, and republish it.