How to delight your clients and build a worldclass reputation

Today, I’m going to explain how the best service providers keep their clients happy, generate valuable referrals and build a great reputation.

It’s all about the difference between delivering what a client wants and delivering what a client needs.

Wants and needs

Think about some of the most powerful commercial logos. Apple, McDonald’s Nike, Adidas, Facebook and Target, etc. All of these designs are super simple. A child could reproduce any of them in a few seconds.

Now, imagine for a moment what happens when a business owner hires a great designer to create their logo. The designer then gets back to the client with a smart and simple design.

Because the business owner is not a design professional, they want MORE for their money.

More lines.

More colours.

More detail.

More complexity.

If the designer gives the client what the client wants, the client ends up with a confusing piece of junk.

If the designer gives the client what the client needs, the client ends up with an effective, professionally designed logo.

How the best service providers get this right

The best service providers use education, to help the client understand what the client needs.

When the service provider does this correctly:

The client ends up with what they want and what they need.

The service provider ends up with a happy client, who has a great piece of work. That’s the kind of client who provides valuable referrals and the kind of work, which helps you build an excellent reputation.