Customer Form, Contacts Issue: New Contact Added in Another Application Such as Customers On Line, Sales On Line or Customer Management Are Not Visible in Customer Form (Doc ID 402475.1)

Last updated on AUGUST 18, 2016

Applies to:

Oracle Receivables - Version 11.5.10.2 and laterInformation in this document applies to any platform.
This problem can occur on any platform.
Checked for relevance on 25-Jan-2009

FORM:ARXCUDCI.FMB - Customers

Symptoms

When you create a contact using an application other than Oracle Receivables, such as Customers On Line, Sales on Line or Customer Management, the contact created is not visible when you are viewing Contacts at the Account or Site Level in the Customer Form.

Steps To Reproduce:

Responsibility: Sales on LineNavigation: Customer tab

Query for a customer, in the organization form click on relationships function,

Click on Add Contact button, create a new person.

Click on the button Create to create the contact

Responsibility: Receivables ManagerNavigation: Customers > Standard

Query for the same customer in previous step

Open the customer addresses form on click on Contact tab

Note that the new contact added via Sales on Line does not appear

Cause

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