topic Re: xr500 LAN ports sometime will stop working in Nighthawk Pro Gaming Routershttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1718792#M8943
Auto update has been disabled. I will not be enabling it anytime soon. Considering this has been a problem over. A year. <BR /><BR />As for the comment above about not being able to ping.... that is the same problem we are all having... you can see thw devices but cant ping. Reboot router everything comes back. Can only be seen from wireless devices.Sun, 10 Mar 2019 12:50:53 GMTRobbbert222019-03-10T12:50:53Zxr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1592454#M2120
<P>hi i need some help sometime my netgear nighthawk&nbsp;xr500 LAN ports stops working.wifi work fine not sure how to fix it. can anybody help me&nbsp;&nbsp;</P>Mon, 18 Jun 2018 02:45:58 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1592454#M2120helpmepls3212018-06-18T02:45:58ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1592580#M2121
I've sent you a PM with firmware that may resolve the issue.Mon, 18 Jun 2018 10:30:25 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1592580#M2121Netduma-Fraser2018-06-18T10:30:25ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1592766#M2128
<P>hi how can i do&nbsp;<SPAN>firmware update. not sure how to do it</SPAN></P>Mon, 18 Jun 2018 16:49:20 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1592766#M2128helpmepls3212018-06-18T16:49:20ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1592769#M2129
Go to settings &gt; administration &gt; firmware update. Upload the firmware you downloaded then upgradeMon, 18 Jun 2018 16:57:49 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1592769#M2129Netduma-Fraser2018-06-18T16:57:49ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1599565#M2385
<P>I need that firmware this is killing my security system in my house&nbsp;</P>
<P>&nbsp;</P>Sat, 30 Jun 2018 23:18:44 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1599565#M2385Coda22312018-06-30T23:18:44ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1599566#M2386
<P>Can you pm me this firmware also please</P>Sat, 30 Jun 2018 23:19:10 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1599566#M2386Coda22312018-06-30T23:19:10ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1599657#M2391
<P>how can i pm.or what ur email sorry im new at this.</P>Sun, 01 Jul 2018 05:44:10 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1599657#M2391helpmepls3212018-07-01T05:44:10ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1599706#M2393
Sent you a PM Coda with the firmwareSun, 01 Jul 2018 10:26:31 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1599706#M2393Netduma-Fraser2018-07-01T10:26:31ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1615855#M2914
I'm having the same problem. Router in most recent firmware. Is this possibly and older more stable firmware?Tue, 31 Jul 2018 21:24:14 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1615855#M2914Mikedubyaa2018-07-31T21:24:14ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1615858#M2915
Sent you a PM with firmwareTue, 31 Jul 2018 21:28:26 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1615858#M2915Netduma-Fraser2018-07-31T21:28:26ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1623137#M3222
<P>Hi,</P>
<P>I am also having the same problem. can you PM me the<SPAN>&nbsp;firmware?</SPAN></P>
<P>&nbsp;</P>
<P><SPAN>Thanks</SPAN></P>Mon, 13 Aug 2018 16:05:26 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1623137#M3222script21ah2018-08-13T16:05:26ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1623140#M3223
Sent you a PMMon, 13 Aug 2018 16:11:12 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1623140#M3223Netduma-Fraser2018-08-13T16:11:12ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1627076#M3398
May I please have the firmware also?Mon, 20 Aug 2018 09:40:54 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1627076#M3398SikSikteknique2018-08-20T09:40:54ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1627865#M3419
Sent you a PMTue, 21 Aug 2018 10:43:47 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1627865#M3419Netduma-Fraser2018-08-21T10:43:47ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1630345#M3511
Hello, mine has just started doing this today. Thought my PlayStation died.Fri, 24 Aug 2018 16:00:37 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1630345#M3511Atomicjok3r2018-08-24T16:00:37ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1630679#M3512
Ok - I’ll send you a PM with the firmware to trySat, 25 Aug 2018 07:14:37 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1630679#M3512Netduma_Jack2018-08-25T07:14:37ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1633499#M3635
<P>May i have the update as well please?</P>Thu, 30 Aug 2018 22:42:55 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1633499#M3635lonphi492018-08-30T22:42:55ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1633506#M3638
Sent you a PMThu, 30 Aug 2018 23:03:21 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1633506#M3638Netduma-Fraser2018-08-30T23:03:21ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1637496#M3901
I just purchase this router 48 hours ago. I updated the firmware during setup. <BR /><BR />So, shouldn’t my firmware be up to date?<BR /><BR />I guess, like everyone else, can you please send me the firmware update that gets my LAN ports working again?<BR />Mon, 10 Sep 2018 11:41:35 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1637496#M3901Woodydragon19752018-09-10T11:41:35ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1637535#M3905
<P>The latest firmware was only just released - could you please check which version of the firmware you're on? You should be able to get the latest version without us sending it via PM since it's now publicly available; you might just need to install it.</P>Mon, 10 Sep 2018 13:51:32 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1637535#M3905Netduma_Jack2018-09-10T13:51:32ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1649009#M4513
<P>I just started having the same issue. My logs are filled with&nbsp;<SPAN>[DoS Attack: ACK Scan] alerts.</SPAN></P>Mon, 08 Oct 2018 06:31:44 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1649009#M4513Woodiam2018-10-08T06:31:44ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1649042#M4515
<P>&nbsp;</P>
<P>The 'DoS Attack' in the logs is almost certainly unrelated. It's just general white noise from the Internet (if you Google it you will see plenty of threads on this forum confirming it).</P>
<P>&nbsp;</P>
<P>What exactly has happened? Has an Ethernet port failed on you?</P>Mon, 08 Oct 2018 10:02:52 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1649042#M4515Netduma_Jack2018-10-08T10:02:52ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1649268#M4521
Everything connected to LAN gets dropped while the worless works fine. <BR />I just updated to the new firmware. Ill see if that solves my issue.Mon, 08 Oct 2018 17:59:40 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1649268#M4521Woodiam2018-10-08T17:59:40ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1649910#M4526
<P>Having the same problem with my router, using the latest available firmware XR500&nbsp;V2.3.2.32</P>
<P>Every 24hours the LAN ports drop out and stay disconnected until I soft reboot the router.</P>
<P>This is a major issue for me as the computers dropping out are an essential part of the network and expected to be available 24x7 by other devices on the network.</P>
<P>Any advice on how to correct this issue, If we can't get this stable I will have to return the router to the store and go with another company.</P>Tue, 09 Oct 2018 22:12:53 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1649910#M4526Keidrych2018-10-09T22:12:53ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1649923#M4527
On your Xbox please enable Energy Saving mode, if PS4 fully power off dont let it standby. <BR /><BR />Reason being we've identified they affect the way the router connects when they wake up. Let us know if that resolves the issue.Tue, 09 Oct 2018 23:02:25 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1649923#M4527Netduma-Fraser2018-10-09T23:02:25ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1649924#M4528
<P>This doesn't resolve the issue. I have many physical computers running linux connected to the network and everything connected to LAN disconnects at the same time.</P>
<P>&nbsp;</P>
<P>If the Xbox is turned off while the LAN drops when its turned back on it can't connect to the LAN network either</P>Tue, 09 Oct 2018 23:09:25 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1649924#M4528Keidrych2018-10-09T23:09:25ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1650650#M4553
Is there anything that is performing automatic upgrades/downloads? If so that could possibly cause it as well, could disable if possible and see if that resolves it?Thu, 11 Oct 2018 12:59:15 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1650650#M4553Netduma-Fraser2018-10-11T12:59:15ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1650765#M4555
<BLOCKQUOTE><HR /><LI-USER uid="628065"></LI-USER>&nbsp;wrote:<BR />
<P>hi i need some help sometime my netgear nighthawk&nbsp;xr500 LAN ports stops working.wifi work fine not sure how to fix it. can anybody help me&nbsp;&nbsp;</P>
<HR /></BLOCKQUOTE>
<P>Hi. I have the exact same problem with my XR500 for the last month they have been telling people to turn off instant on for there consoles but will not release a fix. The router is the problem cause no other router from netgear has this issue. Netduma Frazer.. You shouldnt have to turn off instant on so the router can work. Come out with a fix.&nbsp; Plus that doesnt fully fix it anyways. My wife called me today saying all lan ports have no connection. and its been 2 weeks of instant on being turned off but still yet today it happened again. I had to reset the router then the modem remotley in order for the console and other lan ports to have connection again.. Frazer are you guys even working on a fix?????? any progress at all yet or what??????&nbsp; 289.95 is a lot of money come on guys this router should be much better than this. answer me that Frazer. Like i said instant on has been off for two weeks and today all lan ports had no connection...........</P>Thu, 11 Oct 2018 15:22:55 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1650765#M4555Seanabong22002018-10-11T15:22:55ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1650783#M4556
Hi Shaun, it sounds like it resolved your issue for awhile so there may be a wider issue that you're experiencing. Other routers from other brands experience this issue with the consoles, its not isolated to the XR500. Its not a fix its a workaround while the developers try to reproduce and fix it. I would recommend calling Netgear support so they can diagnose further as it sounds like a different issueThu, 11 Oct 2018 15:51:31 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1650783#M4556Netduma-Fraser2018-10-11T15:51:31ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1652695#M4644
<P>Bought the router two days back and having the same problem from last day. Can i also have the firmware please ???</P>Tue, 16 Oct 2018 13:19:33 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1652695#M4644sontu092018-10-16T13:19:33ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1652751#M4645
The firmware with the fix should be the latest firmware installed. What version are you on?Tue, 16 Oct 2018 15:13:48 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1652751#M4645Netduma-Fraser2018-10-16T15:13:48ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1652772#M4647
I have the recent firmware installed on the router which is 2.3.2.32Tue, 16 Oct 2018 15:43:22 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1652772#M4647sontu092018-10-16T15:43:22ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1652778#M4648
Mine is still having the same problem as well. They recorded it and sent it to the engineers. To see if they can fix the problem. They need to come out with a new firmware for it. Also I’ve noticed it I have ipv6 turned on. My wireless Xbox one will work at first with ipv6 then out of the blue while gaming you get kicked from the party and lag for a second but then can not reconnect to the party. Until the console is reset. I went into the router settings and saw that after that happened the console said it was only connected to ipv4. This router has problems. Hopefully the next firmware will fix it.Tue, 16 Oct 2018 15:52:24 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1652778#M4648Seanabong22002018-10-16T15:52:24ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1652800#M4650
sontu, put your consoles in Energy Saving mode or turn them off fully after use. Its been found that they can affect the LAN connection so this is a workaround while Netgear work with other teams to get this resolved. <BR /><BR /><LI-USER uid="18107"></LI-USER>, that sounds like a coincedence. Most likely you need to add your friends to your allow list. Do you have a public IPv6 address? If not then it's pointless to have it enabled and will not improve your online connection if thats what you've heard.Tue, 16 Oct 2018 16:55:29 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1652800#M4650Netduma-Fraser2018-10-16T16:55:29ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1652991#M4660
Thanks for the suggestion. However it was my tv which was connected to router and my tv was turned off. But when i turn it on I didnt get any signal. I check that port by connecting it to my pc and still didnt get any signal. So i rebooted the router and it fixed it. Now i am anxious that is my unit faulty or is this just common problem in this same router model ??Wed, 17 Oct 2018 04:44:21 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1652991#M4660sontu092018-10-17T04:44:21ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1652998#M4661
<P>Hi All,</P>
<P>&nbsp;</P>
<P>As the help I have recieved to date from the the community is less than beneficial. In Summary:</P>
<UL>
<LI>Switch XBox into Power Saving Mode (So it actually turns off each night)</LI>
<LI>Turn off Windows Automatic Updates</LI>
</UL>
<P>Basically don't use anything that expects to have a IP allocated for the duration of its execution or expect to be able to renew the DHCP lease.</P>
<P>&nbsp;</P>
<P>Neither of these services actually interfere with the low level IP Stack networking layers necessary for Physical Port Routing / Switching</P>
<P>&nbsp;</P>
<P>Its pretty clear that DumaOS has no idea what is causing the problem, and is quite happy to continue selling units via NetGear until they eventually remove the LAN ports.</P>
<P>&nbsp;</P>
<P>Lets be clear, Hardware wise, LAN ports should never disconnect, and seeing that they are disconnecting every 24 hours it would point to faults in the DHCP service which auto renews leases every 24 hours, again inexcusable for the primary entry point to have instability. This issue has been outstanding for months at this time of writing so don't expect it to be fixed as part of the XR500 lifecycle.</P>
<P>&nbsp;</P>
<P>I contacted NetGear directly and after explaining the issue and pointing them to this thread they were well aware of the problems, but advised that this is solely the responsibility of DumaOS to resolve. They also advised returning the router to the store and downgrading to the NightHawk R8000 as its made and supported entirely by NetGear. I would advise everyone else having issues with Ports disconnecting to do the same and swap to a router that works until this thread can be marked resolved. Unless your happy to manually reboot your router every 24 hours....</P>Wed, 17 Oct 2018 05:47:53 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1652998#M4661Keidrych2018-10-17T05:47:53ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1653052#M4662
<P>Could you please provide the Case ID you raised with NETGEAR so we can investigate this advice?&nbsp;The low level, hardware side of things are all handled by NETGEAR, not DumaOS, so you have been misinformed.&nbsp;</P>
<P>&nbsp;</P>
<P>The latest firmware NETGEAR released fixed this problem for the vast majority of people. If you're still having issues, looking into a hardware replacement is wise idea as there could be a general hardware fault.</P>
<P>&nbsp;</P>
<P>&nbsp;</P>
<P>&nbsp;</P>Wed, 17 Oct 2018 10:47:51 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1653052#M4662Netduma_Jack2018-10-17T10:47:51ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1653067#M4664
My case id is : 40610450Wed, 17 Oct 2018 11:12:34 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1653067#M4664sontu092018-10-17T11:12:34ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1653840#M4713
<P>Hi all.</P>
<P>&nbsp;</P>
<P>Just recieved my brand new XR500 a few days ago and discovered the exact same problem with LAN droping after a few hours (6 to 24h max it seems). I've got my Xbox One X connected through Lan. As I'm an insider in skip alpha ahead, turning the console on eco mode (completely off) is clearly not a solution I want to use as I can have 2 to 3 system update a week (I would spend more time updating than playing). I've got the latest firmware 2.3.2.32 installed and the problems started almost immediately after the first configuration.</P>
<P>&nbsp;</P>
<P>I hope a solution is under its way and even enrolled in the open beta test if by any miracle a fix is tested...</P>
<P>&nbsp;</P>
<P>Quick question for those who might have tested it : if I connect through wifi instead of wired (not the best solution but for me at least still better than turning the console completely off), is everything working fine or will the wifi drop exactly like the LAN ?</P>
<P>&nbsp;</P>
<P>Thanks</P>Fri, 19 Oct 2018 10:55:24 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1653840#M4713MrEric2018-10-19T10:55:24ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1653863#M4716
<P>Hi Eric - NETGEAR have a new beta firmware which should hopefully fix your problem. I will PM it to you now.</P>Fri, 19 Oct 2018 12:39:09 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1653863#M4716Netduma_Jack2018-10-19T12:39:09ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1653865#M4717
Hi MrEric, I've sent you a PM with the beta firmware. Please let me know if this resolves the issue.Fri, 19 Oct 2018 12:41:56 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1653865#M4717Netduma-Fraser2018-10-19T12:41:56ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1653878#M4719
<P>Guys, i talked to technical support about this problem and they helped me to flush my router with the most recent firmware and after that for the last two days i am not having this problem again. So what I did was update my firmware manually and then factory reset it. I ll let you guys know if I have this problem again.</P>Fri, 19 Oct 2018 13:16:05 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1653878#M4719sontu092018-10-19T13:16:05ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1653903#M4725
<P><LI-USER uid="550229"></LI-USER> </P>
<DIV class="lia-message-author-with-avatar"><SPAN class="UserName lia-user-name lia-user-rank-NetDuma-Partner lia-component-message-view-widget-author-username"> <A id="link_19" class="lia-link-navigation lia-page-link lia-user-name-link" href="https://community.netgear.com/t5/user/viewprofilepage/user-id/550229" target="_self"><SPAN class=""><BR /></SPAN></A> </SPAN></DIV>
<DIV class="lia-message-author-with-avatar"><SPAN class="UserName lia-user-name lia-user-rank-NetDuma-Partner lia-component-message-view-widget-author-username">Thanks. PM received. I'm going to test it during the week end and will let you know <img id="smileywink" class="emoticon emoticon-smileywink" src="https://community.netgear.com/i/smilies/16x16_smiley-wink.png" alt="Smiley Wink" title="Smiley Wink" /></SPAN></DIV>Fri, 19 Oct 2018 14:29:10 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1653903#M4725MrEric2018-10-19T14:29:10ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1654813#M4793
<P>Hi all,</P>
<P>&nbsp;</P>
<P>unfortunately the beta firmware didn't solve anything. I still drop all LAN connections after 6 to 24h with the xbox in quick start mode.</P>
<P>&nbsp;</P>
<P>What's the exact process for a full cleanup of the XR500 ? I think that might be the only solution left...</P>
<P>&nbsp;</P>Mon, 22 Oct 2018 14:51:25 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1654813#M4793MrEric2018-10-22T14:51:25ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1654826#M4798
Best bet is to do a factory reset, its a good idea anyway to ensure no legacy issues from the previous firmware which may be what you're experiencing.Mon, 22 Oct 2018 15:17:36 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1654826#M4798Netduma-Fraser2018-10-22T15:17:36ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1654834#M4804
<P>i had the same issue as well i installed the new firmware update factory reset the router afterwards. set up my xbox in the geo field and also in the qos turned on instant on for my xbox one x, played that whole night which was friday. woke up saturday morning and turned the console on to find no internet connection. looked at the router saw the light was amber like always pressed the power off botton at the back of the router then pushed it again to turn it back on. left my console on the entire time and once the router was up and running again bam xbox had internet connection so this firmware beta update did not fix the issue and i did do a factory reset after the router completed the new firmware beta update. one thing that it did fix was the problem when if the lan ports are inop and you go to reset the router after it boots up you have to reset the modem. after i reset the router the internet light came right on where normally i have to reset the modem after the router is booted up. ps this router is awesome when it works. played black ops 4 all night set my geo field up to connected to a very close server where i was getting a ping as low as 19ms. and i was kicking ass already have a 3.25 kd. i really like this router just hate these small issues. wifi calling isnt the best and the lan ports dropping and not being able to use instant on. which that also sucks cause it nice when instant on is on because it also updates your console and games while the console is off..</P>Mon, 22 Oct 2018 15:34:56 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1654834#M4804Seanabong22002018-10-22T15:34:56ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1654837#M4805
<BLOCKQUOTE><HR /><LI-USER uid="666636"></LI-USER>&nbsp;wrote:<BR />
<P>Guys, i talked to technical support about this problem and they helped me to flush my router with the most recent firmware and after that for the last two days i am not having this problem again. So what I did was update my firmware manually and then factory reset it. I ll let you guys know if I have this problem again.</P>
<HR /></BLOCKQUOTE>
<P>sontue09. have you had any problems yet? And did you turn instant on for your console back on?</P>Mon, 22 Oct 2018 15:39:58 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1654837#M4805Seanabong22002018-10-22T15:39:58ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1654838#M4806
Thank you for the feedback I will pass this on to the team.Mon, 22 Oct 2018 15:41:22 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1654838#M4806Netduma-Fraser2018-10-22T15:41:22ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1654847#M4809
I am having this problem again from last night. I changed the idle time of my tv from 24 hours to 2 hours so that it completely turns off just like hard shutdown of any console. I also uploaded the log file to my case ...i am waiting for the reply from netgear technical support on thisMon, 22 Oct 2018 15:59:11 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1654847#M4809sontu092018-10-22T15:59:11ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1655290#M4831
<P>Hi&nbsp;<LI-USER uid="666636"></LI-USER>&nbsp;- are you on the beta firmware to fix this?</P>Tue, 23 Oct 2018 16:17:59 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1655290#M4831Netduma_Jack2018-10-23T16:17:59ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1655636#M4862
<BLOCKQUOTE><HR /><LI-USER uid="550229"></LI-USER>&nbsp;wrote:<BR />Thank you for the feedback I will pass this on to the team.<HR /></BLOCKQUOTE>
<P>Just wondering if your team has said anything since you let them know this has not fixed the issue?</P>Wed, 24 Oct 2018 16:41:11 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1655636#M4862Seanabong22002018-10-24T16:41:11ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1655644#M4864
Sorry...i have been busy so could not update the router with the beta firmware...i ll upload it tomorrow and i ll keep updating the statusWed, 24 Oct 2018 17:19:49 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1655644#M4864sontu092018-10-24T17:19:49ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1655720#M4867
<P>I did the factory reset on my xr500, went through the set up again (was strangely much faster than the first time) but still the same result : After a few random hours the LAN is just stopping and I can't access any device connected to it until I reboot the router. Still have the beta firmware running and everything is OK except this problem <img id="smileysad" class="emoticon emoticon-smileysad" src="https://community.netgear.com/i/smilies/16x16_smiley-sad.png" alt="Smiley Sad" title="Smiley Sad" /> I think I have no other choice than using the Xbox eco mode or go wireless (if it's working). Will test those solutions unless there's something else I can do...</P>Wed, 24 Oct 2018 21:09:09 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1655720#M4867MrEric2018-10-24T21:09:09ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1656717#M4876
Sorry to hear that MrEric, I have already informed the appropriate teams that it has not seemed to work for some users so I am waiting to hear back, hopefully with a new fix.Thu, 25 Oct 2018 10:28:16 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1656717#M4876Netduma-Fraser2018-10-25T10:28:16ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1656853#M4884
<P>Thank you Fraser.</P>
<P>&nbsp;</P>
<P>I'm now using Wifi instead of LAN and it's almost 24h without any problem. My Xbox is less than 50cm away from the xr500 and don't see any difference with the wired connection (thanks to the top knotch Wifi of this router), so far so good and it seems that the X as less wifi problems than the OG or the S. I will keep an eye on this thread to see if anything is moving.</P>Thu, 25 Oct 2018 16:05:33 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1656853#M4884MrEric2018-10-25T16:05:33ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1657017#M4892
<P>Thanks for the update Eric. Happy to hear you have found a temporary workaround.</P>Thu, 25 Oct 2018 22:24:40 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1657017#M4892Netduma_Jack2018-10-25T22:24:40ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1657166#M4900
<BLOCKQUOTE><HR /><LI-USER uid="667454"></LI-USER>&nbsp;wrote:<BR />
<P>Thank you Fraser.</P>
<P>&nbsp;</P>
<P>I'm now using Wifi instead of LAN and it's almost 24h without any problem. My Xbox is less than 50cm away from the xr500 and don't see any difference with the wired connection (thanks to the top knotch Wifi of this router), so far so good and it seems that the X as less wifi problems than the OG or the S. I will keep an eye on this thread to see if anything is moving.</P>
<HR /></BLOCKQUOTE>
<P>I hate WIFI for gaming drives me isane. my wifes console runs WIFI on this router and her console does fine no problems and she never complains about lag. But I've always ran ethernet. I keep my router about that close to my console as well. Gonna run some PUBG tonight use the killer clown. Please get this router little bugs fixed. then it will be flawless. Once these ethernet port stop going down it will be 100%</P>Fri, 26 Oct 2018 13:48:37 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1657166#M4900Seanabong22002018-10-26T13:48:37ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1657170#M4902
<P>If your experiending LAN ports going on, the router maybe faulty. I recommend contacting NG support and get an RMA asap.&nbsp;</P>
<BLOCKQUOTE><HR /><LI-USER uid="661051"></LI-USER>&nbsp;wrote:<BR />
<BLOCKQUOTE><HR /><LI-USER uid="667454"></LI-USER>&nbsp;wrote:<BR />
<P>Thank you Fraser.</P>
<P>&nbsp;</P>
<P>I'm now using Wifi instead of LAN and it's almost 24h without any problem. My Xbox is less than 50cm away from the xr500 and don't see any difference with the wired connection (thanks to the top knotch Wifi of this router), so far so good and it seems that the X as less wifi problems than the OG or the S. I will keep an eye on this thread to see if anything is moving.</P>
<HR /></BLOCKQUOTE>
<P>I hate WIFI for gaming drives me isane. my wifes console runs WIFI on this router and her console does fine no problems and she never complains about lag. But I've always ran ethernet. I keep my router about that close to my console as well. Gonna run some PUBG tonight use the killer clown. Please get this router little bugs fixed. then it will be flawless. Once these ethernet port stop going down it will be 100%</P>
<HR /></BLOCKQUOTE>
<P>&nbsp;</P>Fri, 26 Oct 2018 13:59:17 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1657170#M4902FURRYe382018-10-26T13:59:17ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1657222#M4913
<P>Has this router had this issue with the lan ports going down since it has been released?</P>
<BLOCKQUOTE><HR /><LI-USER uid="628065"></LI-USER>&nbsp;wrote:<BR />
<P>hi i need some help sometime my netgear nighthawk&nbsp;xr500 LAN ports stops working.wifi work fine not sure how to fix it. can anybody help me&nbsp;&nbsp;</P>
<HR /></BLOCKQUOTE>
<P>&nbsp;</P>Fri, 26 Oct 2018 15:02:39 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1657222#M4913Seanabong22002018-10-26T15:02:39ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1657224#M4914
<BLOCKQUOTE><HR /><LI-USER uid="74881"></LI-USER>&nbsp;wrote:<BR />
<P>If your experiending LAN ports going on, the router maybe faulty. I recommend contacting NG support and get an RMA asap.&nbsp;</P>
<BLOCKQUOTE><HR /><LI-USER uid="661051"></LI-USER>&nbsp;wrote:<BR />
<BLOCKQUOTE><HR /><LI-USER uid="667454"></LI-USER>&nbsp;wrote:<BR />
<P>Thank you Fraser.</P>
<P>&nbsp;</P>
<P>I'm now using Wifi instead of LAN and it's almost 24h without any problem. My Xbox is less than 50cm away from the xr500 and don't see any difference with the wired connection (thanks to the top knotch Wifi of this router), so far so good and it seems that the X as less wifi problems than the OG or the S. I will keep an eye on this thread to see if anything is moving.</P>
<HR /></BLOCKQUOTE>
<P>I hate WIFI for gaming drives me isane. my wifes console runs WIFI on this router and her console does fine no problems and she never complains about lag. But I've always ran ethernet. I keep my router about that close to my console as well. Gonna run some PUBG tonight use the killer clown. Please get this router little bugs fixed. then it will be flawless. Once these ethernet port stop going down it will be 100%</P>
<HR /></BLOCKQUOTE>
<P>&nbsp;FURRY I have already done this. NETGEAR sent me a new router in the box after they diag my first one is bad. the xr500 even with the new one they sent router still has the exact same issue.</P>
<HR /></BLOCKQUOTE>
<P>&nbsp;</P>Fri, 26 Oct 2018 15:05:38 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1657224#M4914Seanabong22002018-10-26T15:05:38ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1657371#M4931
It's a firmware issue that is being diagnosed and fixed. Theres been two fixes tested out so far. Each one less and less people return with the issue. Its not the Netduma team fixing it so all I can say is Netgear are on it.Fri, 26 Oct 2018 21:11:03 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1657371#M4931Netduma-Fraser2018-10-26T21:11:03ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1658626#M5059
<P>Hi all,</P>
<P>&nbsp;</P>
<P>just saw that in the latest changelog for the Xbox insider in Alpha Skip Ahead (i'm in this group) from yesterday night update :</P>
<BLOCKQUOTE><HR /><HR /></BLOCKQUOTE>
<P><STRONG>Networking</STRONG></P>
<UL>
<LI>Fixes to address the console loosing network connectivity at random times.</LI>
</UL>
<P>&nbsp;</P>
<P>Will test and report if it solves the problem.</P>Tue, 30 Oct 2018 16:48:45 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1658626#M5059MrEric2018-10-30T16:48:45ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1658728#M5074
<P>ok im back! 2 days ago my&nbsp; Lan&nbsp; ports stop workin again. i just&nbsp; turn off the power and&nbsp; and turn it back on&nbsp; and it work again</P>Tue, 30 Oct 2018 21:37:46 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1658728#M5074helpmepls3212018-10-30T21:37:46ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1658736#M5075
Have you got the beta firmware?Tue, 30 Oct 2018 22:07:57 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1658736#M5075Netduma-Fraser2018-10-30T22:07:57ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1658812#M5083
<P>noo may i have it ?</P>Wed, 31 Oct 2018 03:27:32 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1658812#M5083helpmepls3212018-10-31T03:27:32ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1658902#M5091
Sent you a PMWed, 31 Oct 2018 12:14:11 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1658902#M5091Netduma-Fraser2018-10-31T12:14:11ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1658994#M5105
<P>well , no luck with the Alpha Xbox update, LAN is still dropping. Back to wifi again...</P>Wed, 31 Oct 2018 16:09:50 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1658994#M5105MrEric2018-10-31T16:09:50ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1659005#M5108
Thats disappointing. Teams had a meeting today about the issue so will hopefully be a resolution.Wed, 31 Oct 2018 16:22:18 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1659005#M5108Netduma-Fraser2018-10-31T16:22:18ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1659138#M5121
Did netduma set up the qos on this router or was it netgear? I know geo filtering is from netduma. But qos is on older netgear routers and it sucks. Just last night I was only getting half my speed. So I turned off qos and rebooted the router and now I’m getting what I paid for.Wed, 31 Oct 2018 19:50:04 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1659138#M5121Seanabong22002018-10-31T19:50:04ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1659139#M5122
I hope you guy do come up with one ASAP.Wed, 31 Oct 2018 19:50:33 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1659139#M5122Seanabong22002018-10-31T19:50:33ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1659146#M5123
Everything but settings is Netduma. Probably High Priority traffic was detected so throttled the connectionWed, 31 Oct 2018 20:13:43 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1659146#M5123Netduma-Fraser2018-10-31T20:13:43ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1659500#M5159
<BLOCKQUOTE><HR /><LI-USER uid="550229"></LI-USER>&nbsp;wrote:<BR />Everything but settings is Netduma. Probably High Priority traffic was detected so throttled the connection<HR /></BLOCKQUOTE>
<P>did you guys figure anything out in the meeting?</P>
<P>&nbsp;</P>Thu, 01 Nov 2018 18:46:03 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1659500#M5159Seanabong22002018-11-01T18:46:03ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1659524#M5162
I wasn't apart of the meeting but for those with an Xbox that are having the issue please read the following carefully: <BR /><BR />Go to the Store and install the Xbox Insider Hub app. <BR />Launch the app and accept the terms of use. <BR />A new option will be displayed when you bring up the Power Menu by pressing and holding the Xbox button on a controller: ‘Report a problem’. Selecting the ‘Report a problem’ button will snap logs and launch the Xbox Insider Hub into a bug reporting flow. Within the app select ‘Add new problem’, then under Categories select ‘System and settings’, then ‘Network Settings and Issues’. Then type in a description and details and then submit the bug. Once that’s done, provide the gamertag that was signed in so I can provide it to the Xbox team member to pull the bug and logs.<BR /><BR />Important: Make sure that the bug is filed shortly after the issue occurs and without the console being rebooted so that the networking logs are still present. Will need to know what the you did and when to get the console back on the network so they can line that up with the logs to get a clearer picture.Thu, 01 Nov 2018 19:52:46 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1659524#M5162Netduma-Fraser2018-11-01T19:52:46ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1659585#M5170
<P>I just bought this router 2 days ago and found this thread detailing my exact issue I am having.</P>
<P>&nbsp;</P>
<P>Is there any chance there is an ETA on when a new firmware will be released? This router is great but I need a STABLE internet connection for my computer. Having to reboot it everyday is annoying. Unfortunately, I may have to just return this router and get something else.</P>Fri, 02 Nov 2018 00:17:03 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1659585#M5170taichou2018-11-02T00:17:03ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1659660#M5176
<P>Just submitted the ticket through the xbox report a bug option. My GT is Gugusse.&nbsp;</P>
<P>&nbsp;</P>
<P>As the bug is random there's no way to be there when it happens so my report might be a few hours old if the lan dropped during the night. Hope the log will be long enough and will help you. Tell me if you need to have a new one.&nbsp;</P>Fri, 02 Nov 2018 09:32:07 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1659660#M5176MrEric2018-11-02T09:32:07ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1660048#M5198
I turn instant on back on and it messed up this morning. I left my console on and restarted the router then I sent the report in the way you said through insider hub. My gamer tag is Seanabong2200Sat, 03 Nov 2018 15:06:58 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1660048#M5198Seanabong22002018-11-03T15:06:58ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1660049#M5199
Even sent a pic showing the 1 report in my name.Sat, 03 Nov 2018 15:07:47 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1660049#M5199Seanabong22002018-11-03T15:07:47ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1660050#M5200
<P>Can we have any ETA on a possible firmware update on this?</P>
<P>&nbsp;</P>
<P>By the way, I think the whole issue with this router is from DHCP. I cannot find any DHCP settings on the router to increase lease time (unless I'm blind and I'm missing it) so what I did last night was set a reservation for my PC before going to sleep. Woke up this morning and my PC had its connection still intact! So I'm happy about that, but still, for a consumer router, most people would return this thing before trying to fix it themselves or waiting for the OS company to fix their issue with it.</P>Sat, 03 Nov 2018 15:27:43 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1660050#M5200taichou2018-11-03T15:27:43ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1660255#M5204
<P>So I posted in the other thread but looks like I've narrowed it down to LAN ports for me as well. Both Xbox One and PC are connected to LAN ports and won't have internet accessbility after 24 hours..wireless works fine.</P>
<P>&nbsp;</P>
<P>I agree with this comment above, how is this still a thing? No urgency?</P>
<P>&nbsp;</P>
<P>XR500, latest firmware.&nbsp;</P>Sun, 04 Nov 2018 16:50:29 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1660255#M5204Hate2018-11-04T16:50:29ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1660267#M5205
<P>Looks like I was wrong, setting the DHCP reservation for my PC did not work. Still an issue apparently. Guess I'll return this router for another one.</P>Sun, 04 Nov 2018 17:32:52 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1660267#M5205taichou2018-11-04T17:32:52ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1660353#M5207
<P>Funny enough, just had the LAN ports stop working on me right now. So not even, 24 hours after a reboot this time, more like 6. Wi-Fi still worked fine.</P>Sun, 04 Nov 2018 22:34:36 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1660353#M5207Hate2018-11-04T22:34:36ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1660892#M5252
<P>Oddly, last night I got this problem too. The router was pretty much unused. There was only one PC connected and it wasn't doing anything. The wireless was manually switched off. I left it like that for about eight hours or so, then when I switched on my gaming PC, nothing. No internet, no local lan, nothing. I assume though without the router working the local lan won't either becuase nothing has an ip. Anyway, the router looked fine, no orange lights, but I couldn't contact the router ( not responding on 192.168.1.1) and it and it needed a reset to get it working again. </P>
<P>Honestly this is actually a very worrying development. Bugs like this are notoriously difficult to locate.</P>
<P>&nbsp;</P>Tue, 06 Nov 2018 08:54:51 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1660892#M5252P1112018-11-06T08:54:51ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1661926#M5407
<BLOCKQUOTE><HR /><LI-USER uid="550229"></LI-USER>&nbsp;wrote:<BR />I wasn't apart of the meeting but for those with an Xbox that are having the issue please read the following carefully: <BR /><BR />Go to the Store and install the Xbox Insider Hub app. <BR />Launch the app and accept the terms of use. <BR />A new option will be displayed when you bring up the Power Menu by pressing and holding the Xbox button on a controller: ‘Report a problem’. Selecting the ‘Report a problem’ button will snap logs and launch the Xbox Insider Hub into a bug reporting flow. Within the app select ‘Add new problem’, then under Categories select ‘System and settings’, then ‘Network Settings and Issues’. Then type in a description and details and then submit the bug. Once that’s done, provide the gamertag that was signed in so I can provide it to the Xbox team member to pull the bug and logs.<BR /><BR />Important: Make sure that the bug is filed shortly after the issue occurs and without the console being rebooted so that the networking logs are still present. Will need to know what the you did and when to get the console back on the network so they can line that up with the logs to get a clearer picture.
<P class="1541693415569">have you gotten any update on this problem yet? still the issue is happening and now i see even more people are having the problem and this is with a pc not a gaming console like the xbox one x</P>
<P class="1541693415569">please respond when you can Fraser. thank you &nbsp;</P>
<HR /></BLOCKQUOTE>
<P>&nbsp;</P>Thu, 08 Nov 2018 16:11:37 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1661926#M5407Seanabong22002018-11-08T16:11:37ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1662546#M5433
<P>Hi. I am having this same issue.&nbsp; I am on firmware <SPAN>V2.3.2.32. Is that the same one that is getting PM'ed to everyone? If not, any help would be appreciated. This has been a pain for a couple of months now.&nbsp;&nbsp;</SPAN></P>Fri, 09 Nov 2018 21:41:28 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1662546#M5433benshane2018-11-09T21:41:28ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1662701#M5438
<P>The best step here is to contact NETGEAR's official support. By registering a case with them, they will be able to send you a firmware (if there is one) to fix and also look into a replacement if necessary. In other words - get in direct contact with them as this is not something the NETGEAR community will be able to help with.</P>Sat, 10 Nov 2018 14:28:43 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1662701#M5438Netduma_Jack2018-11-10T14:28:43ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1665270#M5630
<P>Any news for this ? Did the reports through the console help to solve&nbsp; something ?</P>Sat, 17 Nov 2018 09:26:27 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1665270#M5630MrEric2018-11-17T09:26:27ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1665295#M5631
Well my problem does seem to be fixed at the moment. We have 3 xboxes in the house. I had to change the power settings on each one to ENERGY SAVER instead of INSTANT ON. Honestly that's a bummer considering the XR500 is considered a gaming router. But at least I'm not resetting my router multiple times a day now.Sat, 17 Nov 2018 11:28:56 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1665295#M5631benshane2018-11-17T11:28:56ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1665312#M5632
Hi MrEric, unfortunately I haven't heard any more news regarding the issue. Glad to hear that Ben, I realise it's frustrating and hopefully we'll have a working solution soon but glad you have a workaround.Sat, 17 Nov 2018 12:29:39 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1665312#M5632Netduma-Fraser2018-11-17T12:29:39ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1665939#M5679
<P>My issue seems similar but maybe slightly different. My PS4 Pro will randomly report that the "LAN cable has been disconnected" XR500. It never loses the connection for very long, most often just a split second. I have the most recent firmware V2.3.2.32 running. When this problem first started happening I bought a brand new Cat6 as I figured that was the problem. </P>
<P>&nbsp;</P>
<P>The only support I have left at this time is hardware and these forums. I'm not paying to get support for a faulty product that should have worked right from day one. So hopefully I can find some help here, otherwise I'll have to return this modem which I really don't want to do.</P>Mon, 19 Nov 2018 13:11:47 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1665939#M5679MyWebs2018-11-19T13:11:47ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1666482#M5684
<P>Hi - have you tried using a different Ethernet port on the router in case there is a faulty one?</P>
<P>&nbsp;</P>
<P>Also, have you raised a ticket with NETGEAR's official support? If you raise a case there, they will be able to give you full support too.</P>Tue, 20 Nov 2018 14:58:44 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1666482#M5684Netduma_Jack2018-11-20T14:58:44ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1666542#M5689
<P>Honestly, don't waste your time with NETGEAR support, it's an even bigger joke than these forums.</P>
<P>&nbsp;</P>
<P>Take notice of all these threads with the issue that has been going on for numerous users over the past month or so, RETURN THE ROUTER!</P>
<P>&nbsp;</P>
<P>NETGEAR/Netduma aren't taking us seriously. What kind of half-ass support still doesn't release a fix for this? People have been complaining over a month.</P>
<P>&nbsp;</P>
<P>If you value your time and your money (and even respect yourself a little bit) you'd return this joke of a router. Is Geo-Filtering alone worth $100 to you? I sure hope not.</P>
<P>&nbsp;</P>
<P><SPAN>Also, take notice of ALL the topics that are now pinned to the top. There was never this many before (nor does there need to be even half of them) and none of them are even new, they are trying to hide all the issues with this product lower on the page so you have to scroll down. It's a scum company.&nbsp;</SPAN></P>Tue, 20 Nov 2018 16:43:43 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1666542#M5689Hate2018-11-20T16:43:43ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1666603#M5695
We (Netduma) have escalated it as far as we can, the issue isn't in our code base so we can't do anything about it. Its not an easy fix for them otherwise they would have.Tue, 20 Nov 2018 19:04:26 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1666603#M5695Netduma-Fraser2018-11-20T19:04:26ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1668378#M5798
<P>Just got this router on 11/24 and am experiencing the periodic disconnect for wired ports. I'm running firmware version .32 (latest as of this post.)</P>
<P>&nbsp;</P>
<P>My cable modem is a Netgear CM1000. Everything was working fine with an Asus router until I "upgraded" to this one yesterday.</P>
<P>I saw in another thread that there might be a beta fix for this issue? I'd be willing to give it a try.</P>
<P>Posting a section of my log.&nbsp; It has the DHCP events that were mentioned in other posts in case that's related.</P>
<P>&nbsp;</P>
<P>[DumaOS] DHCP new event., Sunday, November 25, 2018 09:02:25<BR />[DumaOS] DHCP lease change., Sunday, November 25, 2018 09:02:25<BR />[DHCP IP: 192.168.50.5] to MAC address d4:c9:ef:03:90:30, Sunday, November 25, 2018 09:02:43<BR />[DumaOS] DHCP new event., Sunday, November 25, 2018 09:02:43<BR />[DumaOS] DHCP lease change., Sunday, November 25, 2018 09:02:43<BR />[DoS Attack: ARP Attack] from source: 76.102.128.1, Sunday, November 25, 2018 09:19:13<BR />[DHCP IP: 192.168.50.202] to MAC address c4:b3:01:9f:a2:12, Sunday, November 25, 2018 09:29:56<BR />[DumaOS] DHCP new event., Sunday, November 25, 2018 09:29:56<BR />[DumaOS] DHCP lease change., Sunday, November 25, 2018 09:29:56<BR />[admin login] from source 192.168.50.3, Sunday, November 25, 2018 09:33:24<BR />[DHCP IP: 192.168.50.11] to MAC address 1c:1b:0d:0b:62:a4, Sunday, November 25, 2018 09:35:06<BR />[DumaOS] DHCP new event., Sunday, November 25, 2018 09:35:06<BR />[DumaOS] DHCP new lease allocated., Sunday, November 25, 2018 09:35:06<BR />[DHCP IP: 192.168.50.202] to MAC address c4:b3:01:9f:a2:12, Sunday, November 25, 2018 09:38:10<BR />[DumaOS] DHCP new event., Sunday, November 25, 2018 09:38:10<BR />[DumaOS] DHCP lease change., Sunday, November 25, 2018 09:38:10</P>
<P>&nbsp;</P>Sun, 25 Nov 2018 18:35:18 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1668378#M5798garylewis82018-11-25T18:35:18ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1668383#M5800
Mine is still holding strong after changing the power settings on my Xbox from Instant on to power saver. Not sure if that's what's causing your issue or not but I was experiencing the same problem. WiFi seem to work fine but I would lose LAN lines and have to restart the router.Sun, 25 Nov 2018 18:52:57 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1668383#M5800benshane2018-11-25T18:52:57ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1668431#M5807
<P>Thanks - I suspect mine is related to the DHCP lease changing. My PC had 192.168.50.3 and then was re-assigned 192.168.50.11 this morning. I think the times correlate with the time of my last outage. I'll try to take careful note of the time next time this happens.</P>
<P>&nbsp;</P>
<P>Does anyone know if reserving an address is a work-around for this?</P>
<P>&nbsp;</P>
<P>-Gary</P>Sun, 25 Nov 2018 21:28:16 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1668431#M5807garylewis82018-11-25T21:28:16ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1668711#M5824
<P>Hi Gary - that's a pretty good idea. See if reserving address solves your problem. I'll also DM you a hotfix firmware which&nbsp;<EM>might</EM> solve your problem too.</P>Mon, 26 Nov 2018 16:03:24 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1668711#M5824Netduma_Jack2018-11-26T16:03:24ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1669229#M5851
<P><LI-USER uid="677071"></LI-USER> that would be interesting to see the result of your test. But TBH, all my wired connections had fixed IP, and that didn't help the network to turn off with the xbox on instant on mode...</P>
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<P>FYI, there was a new xbox Alpha few days ago, with again a new "various fixes for network connectivity". Unfortunately still no luck after a test and the LAN goes OFF randomly after I reconnected the xbox (works perfectly when the xbox is on wifi).</P>Tue, 27 Nov 2018 16:01:27 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1669229#M5851MrEric2018-11-27T16:01:27ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1669335#M5855
So Eric just to clarify:<BR />Instant On mode &amp; LAN = Issue<BR />Instant On mode &amp; WiFi = No issue<BR />Instant On disabled &amp; LAN = No issue<BR />Is that correct?Tue, 27 Nov 2018 19:37:04 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1669335#M5855Netduma-Fraser2018-11-27T19:37:04ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1669351#M5859
<P>I'm still monitoring closely but haven't had any further issues. To be fair though, I haven't been playing games as much the last couple of days since it's the work week. I don't have an XBox connected to a lan port only a Windows 10 PC; I just posted to this thread because it seemed the most active of several related to this problem. I have the beta patch from Netduma (thanks!) but haven't applied it yet as I'm trying to see if reserving an IP helps anything.</P>
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<P>Another possible test will be to switch to static IP on my PC. I also thought about running a separate DHCP and disabling the one on the router though I'd really like to not jump through all of these hoops.</P>
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<P>BTW - I see lots of participation from Netduma on this forum but no Netgear. What's up with that? It would be nice to get a clue whether the DHCP stuff might be related or if it's just a by-product of the router resetting around the same time.</P>
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<P>I'll update with more info when I have it.</P>Tue, 27 Nov 2018 20:07:07 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1669351#M5859garylewis82018-11-27T20:07:07ZRe: xr500 LAN ports sometime will stop workinghttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1669369#M5861
It's Netgears community forum, not their official support channels so you'll rarely see input from Netgears staff. As we created the software and have our own forum which we do use to comment on support queries we do not want people to go without help which is why we comment here also.Tue, 27 Nov 2018 20:41:12 GMThttps://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/xr500-LAN-ports-sometime-will-stop-working/m-p/1669369#M5861Netduma-Fraser2018-11-27T20:41:12Z