"Just wonderful"

A stunning cottage, superbly laid out and finished. It is sympathetically furnished which suits the age of the cottage and is kitted out with everything you will require. The guest who stayed in the… More

Hi there, so great to read you enjoyed your stay at Dairy House Cottage. I will pass on your kind words to the owner, she will be delighted. Wow the bed sounds amazing! Thank you again for your review and we do hope to welcome you back soon. With best wishes Dream Cottages.

17 Aug 2014

4/5

"Great location Central to all attraction we wanted to visit."

Just got back from a week staying at diary cottage where we had a family holiday with all our children.
The location of the cottage was ideal for us nothing we wanted to visit was too far away. The c… More

Hi
Thank you for your review and feedback about Dairy House Cottage. It's so helpful when we receive feedback as it can always help we improve our service. I'm really pleased to hear your family had a great time and that the location was ideal - there is so much to do in that area! I will pass on your review to our property managers about the mattress and the noisy bathroom and see what can be done, I'm sorry to read that. Again thank you for your review and we hope to welcome you back soon. With best wishes Dream Cottages.

"Beautiful Stay!"

Could not recommend this holiday home more! Myself and my extended family wanted a weekend away (6 adults, 4 kids, 2 dogs) and this was perfect! Location was great- Lulworth Cove a twenty minute walk,… More

Good afternoon
Thank you so much for your kind words and lovely review. So great to hear you really enjoyed your stay at Advantage Point and you had a great time exploring the area. I will send this to the owner as I know they will delighted to hear you had a lovely break. I'm sorry you had a couple of hiccups but glad we could sort them out for you and it didn't effect your holiday. Looking forward to welcoming you back next year with best wishes Dream Cottages.

17 Jun 2015

4/5

"Fantastically positioned house with terrific views toward the sea"

Comfortable and spacious dormer bungalow that suited our party of seven well, enjoyed by all including the dog! Only improvement would have been a second shower otherwise a highly recommendable holida… More

Thanks for your feedback, we’re delighted that you and your party enjoyed your stay. This is a great, spacious property, ideal for larger groups. The outside space is a real bonus for visitors bringing dogs, and perfect for guests to soak up the sun and enjoy the beautiful views from this peaceful spot.
We hope to welcome you again soon!

West Lulworth is a traditional and pretty village with a local shop and choice of two public houses. …see more

28 Apr 2015

5/5

"Relaxing week in super location"

Everything about this was easy. From booking to key collection. The house is HUGE and well presented. So easy to just stroll to the beach or across the hills or fields or to a local inn.
Everythin… More

We are so pleased you had a lovely time at Lulworth Seafield and we look forward to welcoming you to another Dream Cottage soon.

8 Jul 2015

3/5

"Great Location, but change the cleaners!!!"

The property itself has a fantastic location just metres from the bay at West Lulworth and the house has plenty of space for a family and is generally well equipped. The issues we had were the general… More

Thank you for your feedback, we apologise for the cleanliness issues on arrival at this property. As you mentioned, cleaners were sent back to rectify this issue, but we were unaware that the property was still not in a satisfactory condition following their return. We will look in to this matter.
While we have property managers who regularly visit and inspect our properties, unfortunately they are unable to check every property before every booking, so we do appreciate feedback when properties are not satisfactory to our guests, so that we can take any action necessary to ensure guests have an enjoyable holiday.
Unfortunately child seats do not come as standard on all properties and will be mentioned under ‘services in addition to standard equipment’, along with cots and other facilities. Our offices are open 7 days a week and we positively encourage guests to contact us if there is something they require, or are not happy with.
Best wishes,
Dream Cottages

A cottage ideal for a couple looking to get away from it all. …see more

22 Aug 2014

2/5

"Not dog friendly and overpriced"

The advertising was misleading as this property is far from dog friendly. Lots of restrictions in regards to dogs were in place such as not taking into account the behaviour of different dogs. An exam… More

Thank you for your review and valuable feedback of the property which is much appreciated. I would like to begin by apologising on behalf of Dream Cottages for your holiday accommodation not meeting your expectations. We pride ourselves on our good reputation, attention to detail and customer satisfaction.
We take all comments onboard, both good and bad, which can help to improve the property and keep the owners informed should things not be up to scratch.
It’s a pity that you did not contact our office during your stay to highlight the situation. We do specifically ask our guests to contact us immediately with any problems and not to leave things until the end of their stay before bringing them to our attention. This system allows us to make every effort to correct issues as they arise, make your stay more comfortable and prove our commitment by making every effort to show you that we do care about the quality of service our customers receive.
I apologise if you felt the owner’s attitude towards you was inappropriate. We state clearly in our terms and conditions the restrictions we have in place and ask pet owners to abide by these so that properties, that kindly allow pets are not mistreated or damaged.
Whilst we value all guests’ opinions, this can sometimes be in contrast to other reviews we receive; a recent feedback we received is below:
Date 21.7.14
Property: Lovers Knot
Customer Rating - service: Good
Customer Rating - property: Good
Feedback:
We enjoyed a lovely holiday, Lovers Knot is a beautiful, comfortable property with everything you need for a restful stay, there are lots of places to visit within very easy reach, Mr and Mrs Clark are very charming and helpful nothing is too much trouble for them

29 Apr 2014

2/5

"A complete rip off"

Tiny, damp cottage with windows only on one side of the building. The pictures on the dream cottages website are very misleading, we found the property very dark, no window in the bathroom, therefore … More

Dear Guest,
Thank you for your feedback. Our guests experiences help us as an agency to maintain high levels of quality and customer service and highlight any areas which could need improvement.
I’m sorry to hear you did not think some aspects of cottage was up to standard but I’m pleased to see that you liked the location and games room. From looking at your review, it says you stayed September 2013, it is a shame we did not know about this sooner as we could have helped to rectify the situation.
You have highlighted many issues which will be discussed internally. The current photos on the Dream Cottages website were taken on the 17th March 2014 and feel they are a good representation of the property. If you would like to discuss your stay we would be happy to do so our number is 01305 789000.
I hope you received the travel directions as it states the arrival time is given as 4pm. We trust as agreed it was ready for 4pm. From looking at the inventory the kitchen is very well equipped for two people, do let us know what you felt was missing as we can look into this.
Again our apologies for the points raised. I do hope you will return to Dorset and this has not put you off this gorgeous county.
With best wishes
Dream Cottages

27 Mar 2015

2/5

"Not very friendly owner, missleading advert."

The cottage was advertised as dog friendly, it is anything but that. Our dog is 14 years old & sleeps pretty much all day, upon returning from a few hours out on the second day we were confronted by t… More

We are sorry you did not enjoy your stay at Lovers Knot. Lovers Knot welcomes pets, however, we do state in our booking conditions that dogs are not permitted to be left on their own in properties – this is as pets in properties that they are not familiar with often become anxious and distressed. However, unfortunately you did leave your pet alone and when the owner realised this she became very concerned for the pet as time progressed. We at Dream Cottages did all we could in order to mediate the situation and agreed with the owner as a goodwill gesture to refund two days of your holiday. I can assure you this was a very unusual occurrence for Dream Cottages and we are committed to doing our absolute best to ensure our guests have great holidays.