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A survey conducted by CRN in June 2018 reveals why some resellers are embracing propositions with enthusiasm and driving customer migration, while others are resisting the increasingly intense pull of the cloud.

To grow, to remain relevant to the customers, and to remain profitable, IT channels (in all their forms) will have to master a number of business model transformations in the cloud and digital transformation era. Read more to learn about the key transformations that IT channels will need to address, in order to bring new capabilities to customers and be successful in the future.

In February, Mitsubishi Electric launched a range of services under the Menet brand for SMEs, in partnership with Computer 2000. They included a basic net access service and a high-end service, offering dedicated web server hosting at Menet's operations centre (PC Dealer, 10 February).

In an email sent to customers, Paul Braham, UK general manager at Menet, blamed the demise on Mitsubishi's "substantial reorganisation, following poor financial results".

In April, the Japanese manufacturer reported a loss of Y113.7bn for the year ended 31 March, which it blamed on charges associated with the restructuring plan. In June, the company officially closed down the manufacturing arm of the PC hardware design business of Apricot Computers.

A spokeswoman for Mitsubishi said: "We have to give 14 days' notice and we've given customers much longer to find another ISP."

Daniel Bieler, internet consultant at Ovum, said: "Free dial-up access is offered by more than 50 ISPs and is only profitable for a few. You only start to make money from advertising and web transactions when you have the right number of subscribers."

A spokesman for C2000 said it would not be involved in migrating customers to another service and the decision to end the service had come from Mitsubishi.