Hosting Services

There is significant need for service offerings and capabilities that help manage or support the transition to cloud services

IDC

Provisioning & Configuration Services

Brightsolid has a team of experienced and qualified engineers who use best practice methodologies to provision and configure your cloud solution to industry standards.

Our proven process means you can be confident your environments are not only built to your specification but provisioned to optimise and secure access for your stakeholders.

Storage Services

Brightsolid offers a range of storage services which deliver performance, reliability and affordability for your production and archive data. Using a Brightsolid Enterprise cloud service for storage frees our customers from having to purchase, capacity manage and maintain their own hardware; while ensuring data is secure in one of our tier III designed Scottish data centres.

Monitoring & Alerting

Brightsolid offers a multi-layered, business focused approach to the monitoring of services across our portfolio. We use enterprise-class tools to monitor environmental conditions, service availability, performance, consumption and much more. We align this to our customers business objectives and key performance indicators, and offer proactive monitoring to analyse trends in order to prevent future issues.

Managed Hands

Our Managed Hands services offers an essential extension to your internal IT team by providing you with skilled and cost-effective resource to support with a range of services, including racking, moving equipment, shipping and receiving, visual verifications, inventory and equipment labelling, rotating tape/media for backups and much more.

Fault Resolution & Incident Management

Should a fault or incident affect your service, our comprehensive processes will ensure that any impact to your business is minimised. Our teams will communicate with you honestly, openly and regularly during an incident so you have full situational awareness. We provide full incident reporting, giving you peace of mind that the cause has been addressed.

24-Hour Support

Brightsolid provide 24-hour support to ensure you have a skilled team and resources available whenever you need it. That includes access to our data centres throughout the clock and access to our skilled Scottish-based support and engineering teams.

Support Desk

Our friendly and efficient Support Desk, who follow IT Infrastructure Library (ITIL) best practice to ensure the highest quality of service management, provide you with a central point of information and support for all Brightsolid services. Whether you have a service or change request or need help with troubleshooting, our team will ensure your request is completed efficiently and effectively.

Hardware Management

Brightsolid recognises customers may have challenges around legacy equipment when migrating to the cloud. We can help by taking on the management of legacy equipment and creating successful strategies for the future of that equipment whether that’s a physical replacement or transitioning to scalable and cost-effective alternatives. If required, we can also use our experience to help procure, manage and maintain the best equipment for the best price.