Enjoy Our Benefits

Not a Member? Join Today

Army Issues Apology for Letter Error

The chief of staff of the Army, Gen. George W. Casey, Jr., is sending a personal letter to 7,000 families who received improperly addressed correspondence from the Army.

The U.S. Army is apologizing and correcting a printing error that resulted in approximately 7,000 letters being sent to family members who lost a soldier in Operation Enduring Freedom (OEF) and Operation Iraqi Freedom(OIF).

The letter did not contain a specific by-name salutation and address, but merely a placeholder greeting, "Dear John Doe."

The letter, which was printed by a contractor and mailed in late December 2008, informed family members about private organizations offering assistance to families of soldiers who have died in OEF/OIF.

The letter was sent from the U.S. Army Human Resources Command's Casualty and MortuaryAffairsCenter in Alexandria, Va., which subsequently issued a formal apology Jan. 7.

"There are no words to adequately apologize for this mistake or for the hurt it may have caused," Brig. Gen. Reuben D. Jones, the Army adjutant general, wrote in the January message.

Adding, "It is important the original intent of the letter is not lost.The organizations mentioned are dedicated to honoring loved ones and recognizing their sacrifice and commitment."

Our Chapters

AUSA's chapters are located world-wide. Their mission is to support our Soldiers and the civilians and families who work alongside of them in the local community. To learn how you can become involved click here.

Membership

Legislative Action

AUSA works diligently on Capitol Hill ensuring that our Soldiers and their families are taken care of. AUSA is also a watch dog for government civilian’s issues. To learn more about our work on Capitol Hill click here.