Asia Pacific

International

Warranty Info

CANNONDALE STANDS BEHIND ALL OF ITS PRODUCTS.

Cannondale bicycles are warrantied against manufacturing defects in materials or workmanship. Cannondale will repair or replace any products found to be defective within the normal scope of use with the same or most nearly comparable model or component then available. The terms of this limited warranty are described below.

LIMITED WARRANTY

LENGTH OF WARRANTY

Every bicycle has a useful product lifespan. This limited warranty is not meant to suggest or imply that the frame or components can never be broken or will last forever. This limited warranty covers manufacturing defects that occur within the normal lifespan and use of the product.

Cannondale bicycles must be registered on cannondale.com or in person by an Authorized Cannondale Retailer in order to activate the lifetime frame warranty described below.

Frames, excluding those listed below: Lifetime of the original owner.

Frames of Gravity, Freeride, Downhill, Dirt Jump and other ASTM Category Five Bicycles: Three years from original retail purchase.

Swing Arms, Chainstays, Seatstays, and Shock Links of Full Suspension Frames: Five years from original retail purchase.

Cannondale Lefty and Headshok Suspension Forks and Unbranded Forks: The fork structure is covered under the frame warranty. The internal components are covered as Cannondale Branded Components.

Paint and Decals: One year from original retail purchase.

Cannondale Branded Components: One year from original retail purchase.

Non-Cannondale Branded Components, including Non-Cannondale Branded Forks, Electronic Systems, Shocks, and Other Components, are covered by the stated warranty, if any, of their manufacturer, and are not covered under this limited warranty. Please check in your owner’s manual pack for information regarding these warranties.

WARRANTY CONDITIONS

This limited warranty applies only to the original owner of the bicycle and is not transferable to subsequent owners.

For any warranty claim to be considered, the bicycle must be brought in to an Authorized Cannondale Retailer on the same continent on which the bicycle was purchased. The bicycle must be in an assembled, reasonably clean and sanitary condition and accompanied by the original, dated sales receipt for the bicycle (be sure to keep your receipt in a safe place!).

This limited warranty applies only to bicycles purchased in assembled and adjusted condition from Authorized Cannondale Retailers.

This limited warranty is void if the bicycle is subjected to abuse, neglect, improper repair, improper assembly, lack of proper maintenance according to the owner’s manual, alteration, modification, installation of incompatible parts, corrosion, an accident or other abnormal, excessive, or improper use.

This limited warranty is void if the bicycle is used in a rental or bike sharing program.

Damage resulting from normal wear and tear, including the results of fatigue, is not covered. It is the owner's responsibility to regularly inspect and properly maintain his/her bicycle. Some items that typically exhibit damage from normal wear and tear include:

Bearings

Bearing races

Rear shock mounting hardware and main seals

Chainrings

Cassettes

Tires

Tubes

Saddles

Chain

Seals

Brake pads

Pawls

Free hubs

Wheel braking surface

Spokes

Handlebar and grips

Cables and housing

Bushings

Paint fading caused by the effects of ultraviolet light (UV) or outdoor exposure is not covered by this limited warranty.

All labor charges for warranty service, including the transfer of components and/or any installation of new components, are the responsibility of the bicycle owner.

Due to product evolution and obsolescence (such as products that have been discontinued or are no longer kept in stock), some frames or components may not be available for older models. In these cases, Cannondale may elect to provide a replacement that it determines to be the most nearly comparable model, but sourcing and paying for components is the responsibility of the bicycle owner.

All determinations under this limited warranty will be made in the sole discretion of Cannondale, including but not limited to the decision to repair or replace a defective product, and what replacement product is the most nearly comparable product then available.

THE REMEDIES STATED ABOVE ARE THE EXCLUSIVE REMEDIES UNDER THIS WARRANTY. ANY AND ALL OTHER REMEDIES AND DAMAGES THAT MAY OTHERWISE BE APPLICABLE ARE EXCLUDED, INCLUDING, BUT NOT LIMITED TO, INCIDENTAL OR CONSEQUENTIAL DAMAGES, DAMAGES TO OTHER PROPERTY, OR ANY PUNITIVE DAMAGES.

THIS IS THE ONLY WARRANTY MADE BY CANNONDALE ON ITS FRAMES AND COMPONENTS, AND THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION HEREIN. ANY WARRANTIES THAT MAY OTHERWISE BE IMPLIED BY LAW INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE EXCLUDED.

PLEASE REFER TO THE DOCUMENTS INCLUDED WITH YOUR BICYCLE FOR POSSIBLE FURTHER RESTRICTIONS.

THIS LIMITED WARRANTY GIVES THE CONSUMER SPECIFIC LEGAL RIGHTS. THE CONSUMER MAY ALSO HAVE OTHER LEGAL RIGHTS WHICH VARY FROM STATE TO STATE OR COUNTRY TO COUNTRY. SOME STATES AND COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR WARRANTIES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IF IT IS DETERMINED BY A COURT OF COMPETENT JURISDICTION THAT A CERTAIN PROVISION OF THIS LIMITED WARRANTY DOES NOT APPLY, SUCH DETERMINATION SHALL NOT AFFECT ANY OTHER PROVISION OF THIS LIMITED WARRANTY AND ALL OTHER PROVISIONS SHALL REMAIN IN EFFECT.

Cannondale reserves the right to make changes to information contained on this site at any time without notice, including with respect to prices, specifications, equipment, models, colors, and materials.

This website uses cookies for analytics, personalization and advertising. Please review our cookie policy to learn more or change your cookie settings. By continuing to browse, you agree to our use of cookies. Click this bar to close.