Bilingual Customer Service Representative - French and English Scarborough 2081433

Scarborough, ON

Customer Care Representative French and English only

Under the direction of the Customer Care Lead, the Bi-lingual/Unilingual Customer Care Representative (CCR) will be responsible for answering customer calls and building strong relationships with clients in order to find the solutions that best suit their individual situations. You will partner with your fellow CCR’s, the Operations Team and our Pharmacists to develop and implement efficient, proactive and innovative strategies and solutions, to meet the clients’ needs.

DUTIES AND RESPONSIBILITIES

Receive inbound calls including transferred sales calls and calls from current and potential customers.

Process telephone and online orders and accurately input the information in the ERP system.