Equipment which has been contaminated with, or exposed to, body fluids, toxic chemicals or any other substance hazardous to health must be decontaminated before it is returned to Watson-Marlow or its distributor.

In compliance with the UK Health and Safety at Work Act and the Control of Substances Hazardous to Health Regulations, you are required to complete a decontamination certificate declaring the substances which have been in contact with product(s) and the cleaning procedure used, together with a statement that the equipment has been decontaminated before it is returned to Watson-Marlow or its distributor.

Please ensure that you fax this form to Watson-Marlow at +44 1326 370278 and receive an RGA (Returned Goods Authorisation) before you despatch the product(s). A copy of this form must also be attached to the outside of the packaging containing the product(s).

Please complete a separate decontamination certificate for each product. If you have further queries then please contact us for further assistance

Flexicon products for preventative maintenence, testing or repair/return of goods

Please follow the instructions in this decontamination form and send it to us. Subsequently, our service department will send you a "Return Goods Authorization / Return Materials Authorization", which must be attached onto the outside of the packaging.

Shipment of sample vials/bottles/stoppers/inserters/caps to Flexicon

To comply with a promised delivery date for customized filling and capping equipment or in order for us to complete a detailed quotation, please download and complete the Sample Shipping Note form, and mail it to info@wmftg.dk and enclose in the shipment of samples.