Support Documents

Rated 1 out of 5 by Geoworks I thought Ridgid stood for better quality than DeWalt but I was wrong
Bought a Ridgid combo 18 Volt Drill and Impact set with charger and two batteries, one has failed, will not take a charge.
These batteries are way costly, to buy a replacement, should have stayed with DeWalt, they stand behind quality.
Totally disappointing.
September 21, 2014

Rated 1 out of 5 by ChillerWayne Second double failure
I originally purchased a combo kit just to use at home due to the lower price . I won't mention the normal brand the I use but I'll simply say that I've gone through a total of four of rigid a lithium batteries. My normal brand has been beat up and used many times as long with no failures yet.
The first rigid failure, I was lucky enough to run into a rep at HD and he gave me a free( by mail) third battery if I bought two. All these brands do the same basic function but some have more frequent failures.
Almost forgot I was told that my last two were still under the warranty period now I only need a receipt!!!@?
Thanks rigid
Chiller Wayne
UA local 250
April 7, 2014

Rated 1 out of 5 by gutterman lifetime my butt.
This battery seemed great for a short time. After a few months would only run down 1/4 of the way, I thought it was a fluke until it happened to a second battery. Then it happened to a third and about 7 months of not a lot of use they would not charge at all. I made the mistake of not registering the tools and was told since they were more than 30 days old there was nothing they could do. I love the tools, all of my Ridgid tools but the batteries in my opinion are junk. Wish they would just replace them with new, they say lifetime. If they would stand behind them like other brands they are the only brand I would buy. I have about 40+ battery tools and 6 different brands and for the tools themselves they are the best all around but the batteries themselves are junk.
November 2, 2013