Shipping & Returns

Revised 12/29/2017

Shipping PoliciesNatural Health Labs typically packages orders the next business day after the order was placed. The method of shipment is selected by the customer upon checkout.

Domestic Shipping All orders are shipped according to best rate/time as determined by our computers based on package weight and destination. If the address is a post office box, apartment or unit, a carrier other than the carrier you initially selected may be needed to transport the package. Please allow up to ten business days from ship date for delivery when choosing ground shipping. Note: we are unable to ship to General Delivery addresses.

International Shipping (including Canada) The shipping cost is dependent upon weight and destination and will be calculated during final checkout. Average shipping time for international orders is 15 business days. If you do not receive your package within 15 business days, a refund for the purchase price of the products will be issued upon completion of a postal inquiry.

Please be advised that Natural Health Labs is not responsible for taxes and/or duties or any brokerage and/or delivery fees applied to international shipments. Also, we kindly request that you contact your customs office to thorough inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery. International shipping charges are non-refundable.

Free Ground Shipping in Continental USA Free Ground Shipping may be available as designated on the site. The Free Shipping offer pertains to orders delivered in the Continental USA. This offer excludes Alaska, Hawaii and any other address outside of the Continental USA. Free Shipping is limited to the Ground Service Carrier selected by our site upon checkout, additional options for expedited shipping or additional service carriers are made available at an additional charge. Free Ground Shipping is not available on wholesale orders.

Returns / Refunds and Exchanges...Natural Health Labs guarantees that you must be 100% satisfied with your purchase, or we will refund the total cost of the product(s) purchased within the last 90 days.

If you are not satisfied with your product(s) purchased within the last 90 days for any reason, simply return the unused portion along with a detailed explanation of the reasons for your return to the address below.

... Returns / Refunds and Exchanges Credit card orders will be refunded to the card used for your purchase of each specific item. Check and money order purchases will be refunded by check.

Items received beyond the eligibility date will be discarded and credit will not be issued. Please note: all returns valued $500 or more shall be subject to a 20% restocking fee.

Procedure for returning or exchanging products.

The product is returned to Natural Health Labs at the customer's expense for shipping and handling.

The return is accompanied by a signed statement from the customer identifying the reason for the return.

A copy of the original sales receipt must be included with the return.

The unused portion of the Natural Health Labs product in its original container is returned.

The name, address, and telephone number of the customer is provided.

Proper shipping carton(s) and packing materials are to be used in packaging the product(s) being returned for replacement, and the best and most economical means of shipping that has verifiable tracking is suggested.

Replacement ProductsNatural Health Labs will pay the cost of shipping the replacement product(s) to customer.

Natural Health Labs will not refund any customer returns and no replacement of Natural Health Labs product will be made if the conditions of these rules are not met. Returns may be refused on an individual basis due to repeat patterns indicative of abuse.

If you have any questions about our return policy or about a specific return, email: naturalhealthlabs.com@gmail.com, or call our Customer Care department at 1-303-999-8220.