Please have a copy of your identification and a copy of the first page of your bank book (showing your name and account number, must be issued by
a Korean bank) ready, as you will need to send them to us before your service can be activated.

A.After completing your order, you will be presented with an order number. You can use this number to check the status of your order by visiting the main page and clicking “Order Status”.

Q. Is it possible to purchase a phone over an installment plan? If so, how long?

A.Installment purchases are available for those who prefer not to pay the full cost of the phone all-at-once. The cost of the phone is paid over the course of a 24-month period.

Q. Can I use someone else’s account or credit card as a payment method for my order?

A.For security purposes, you must be the account holder for the bank account or credit card you use as a payment.

Q. I placed my order a week ago, but it hasn’t been processed. Is there a problem?

A.There is a chance you have not yet sent in the required documents. Make sure you have sent a copy of your Alien Registration Card (ARC) and a copy of the first page of your bank book by email or fax.

If the phone you ordered is an Apple product (iPhone, iPad, etc), you can take your device to an Apple Authorized Service Center within 14 days of purchase to have your device replaced. You can find an Apple Authorized Service Center here: http://www.apple.com/kr/support/applecare/aasp/

For other phones/devices, you can receive a replacement device via the following the process below:

1. Bring your device to the device’s manufacture’s customer service center for inspection, and ask for a certificate of device defect (“불량확인서”).

2. Fax the document to 0502-777-3442, and send the device (with full packaging) back to us via Korea Post Office. (Send the package by payment on delivery “착불”, so you do not incur the cost of shipping.)

3. Call us to confirm that you have sent the documents, and provide us with the tracking number of the package.Once we have received your documentation and the defective device, we will ship a replacement to you.Please note : All replacements for defective products must be completed within 14 days of receiving your order.

Call our foreign language customer call center at 1583 (toll-free from any kt mobile phone), or 02-2190-1180 from any other phone.

(Service provided in Korean, English, Japanese, and Chinese.)

General Questions ---------------------------------------------------------------------------------------------------------------

Q. Can I use my phone while visiting home, or another country?

A.Yes, your phone is capable of international roaming, and for use with other compatible international carriers.

Q. Is there a limit to the number of phones/lines of service can I have at a time?

A.Each customer is allowed one prepaid, and one postpaid line of service, for a total of two lines of service.

Q. Do I have to return the phone I’m currently using in order to get a new phone?

A.No, your current phone is yours to keep, and can be used to subscribe to other kt services if/when needed.

Q. If I cancel my service, do I need to pay a cancellation fee?

A.If needed, your service can be cancelled at any time. Keep in mind that when you cancel your service, any discount programs given along side your service will also end, and you will still be responsible for the remaining balance of your installment plan, if you have purchased your device on one.