Text widgets and widget styling in custom reports

Modified on: Wed, 25 Mar, 2020 at 11:17 AM

We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead

This feature is currently not available on Freshdesk Mint.

This feature is not available on the old Freshdesk.

Applicable plans

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Text widgets and widget styling give you more control over the appearance of custom reports. You can set background color, transparency, border width and much more.

Let’s say you want to present the tickets grouped by source in each quarter. You pick the ‘Total tickets grouped by Source’ from Templates section and set the date range for each widget.

Instead of having the same heading inside each widget, you can use a text widget to give a common heading.

You can also modify the widget’s border, opacity and background color. This can be done in chart widgets as well. You can choose to modify or hide the widget title.