Archives

Tags and topics

Service with a Smile at Tempe Mission Palms

April 26, 2013

Most of our guests at Tempe Mission Palms Hotel would agree, our bell staff is one of our best assets! Not only do they greet you with a smile, hold the door, and carry your luggage, but they consistently go above and beyond our guests’ expectations. In fact, our bellman Scott, remembered a guest’s name of whom he had not seen for six months – just today! We are lucky to have such a great bell staff at Tempe Mission Palms, as they make both the first and last impression of our beautiful hotel to our guests.

I (Alison Brooks, Social Media Coordinator at TMPH) was lucky enough to catch Scott, Otto, and Tom with a few minutes to spare, and asked them some questions about their busy job:

TMPH: How long have you been a member of the Tempe Mission Palms bell staff?

Scott: I like driving all the cars – makes it interesting. Tom: I get all my exercise right here at work! TMPH: Yes! You most certainly do, as anyone who has watched our bell staff longer than 2 minutes knows that’s a fact.Otto: Meeting people. We have great guests at our hotel.

TMPH: What are some common requests from guests?

Otto: Washing cars, helping with automobile problems, directions to restaurants, help storing luggage, and of course, our free shuttle to the airport.TMPH: I have also seen you give out squirts of sunscreen!

TMPH: Do you have any tips for travelers?

Tom: Don’t hesitate to ask us for help, it’s our job! We want to reduce your stress.Otto: Leave yourself plenty of time, especially when needing to catch your plane home.