Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to ask Cisco expert Amit Singh questions about Licensing Architecture: Cisco Unified Communication Manager (CUCM) Version 9.x.

Amit Singh is a customer support engineer at the Cisco Technical Assistance Center in Bangalore, India. He has six and half years of experience in his areas of expertise: wireless, Cisco Unified Communications Manager, multi-services, Cisco Unity, and Cisco Unified Contact Center Express. He has been involved in various escalation requests from India, Singapore, and Australia and is currently working as a technical lead for the Voice team in Bangalore, India. He is a computer science graduate.

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I would like to know how the new licensing works from a technical perspective. What is the procedure to actually define a user, regarding the new licensing? Do i have to configure the owner user id of a phone which belongs to a specific user? If yes, what's about Extension-Mobility?

My CUCM with 100 CUWL pro licenses gave me an out-of-license warning with only 60 users defined. How to best configure CUCM to match my licenses to the 60 people in the db.

60 people; all use extension mobility. 50 physical phones (all configured for EM, can only dial 112 during logged-out state). The 60 people also have SNR, a Jabber CSF phone, an EM profile and optionally an TCT/TAB... device (iPhone/iPad).

Please find, below the answer to above License usage, which includes EM and Public Space Phones:

There are actually 2 ways user licenses are consumed:

1> One is based on the configured user (if user has EM, SNR profile, and/or a phone).

2> The other way user licenses are consumed are for configured devices that do not have an "owner" (Unassigned Phones).

We basically license unassigned devices as if they were assigned to a user.

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After associating EM profiles to the user, they should show up as Essential.

Enabling IM and Presence does not affect licensing so it would remain at Essential.

However, if a user is assigned a phone, then the license type should increase to the license type required for that phone. Most phone types are Enhanced, but some require other license types.

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Regarding Erik's Query :

My understanding on how this should be licensed is that the 60 users, each with EM, SNR, Jabber, and iPhone/iPad phone, would use up 60 of the CUWL pro licenses.

It looks like there are also 50 public space phones( User's will Log In to EM) that would require licenses as well.

The remaining 40 CUWL pro licenses would satisfy 40 of the 50 licenses needed (since we support license substitution, If only CUWL Pro is available, CUCM will borrow them from ELM), but that still leaves 10 of the phones unlicensed.

If those public space phones were assigned to users, then they wouldn't need separate licenses. That's because those phones would fall under the users' licensing and CUWL pro allows users to have up to 10 devices.

So basically if all of the devices were assigned to users then only 60 CUWL Pro licenses would be needed.

Note that each of those public space phones should be assigned to different users to be compliant with the licensing agreement.

I think some detail regarding this above (the calculation of license usage) would be helpful.

Even on a small pilot system I can see that the common situation of having a pool of "logged out phones" is causing issues with this new licensing system. As with Erik, we notice that these phones are consuming an Enhanced license as "Unassigned Devices". With 100 CUWL Pro licenses, that would only allow you 50 users with 50 phones before you hit the licensing limit.

Thanks for taking the time to do this. My question is a bit tangental. In the slide deck posted they discuss differeing levels of CUWL. Specifically, on page 14 it discussess CUWL Standard, Premium, and Professional levels. There are also some screen shots of ELM's interface that corroborates those options. That said, the CUWL ordering guides are explicit about having only standard and pro options (including the CUWL 9.0 ordering guide).

What's the deal on CUWL levels/options? Is this just legacy from the planned introduction of the premium level and likely removed in updates in the future? Is there really going to be another CUWL tier introduced?

I installed 9.0 for the first time in my lab a few weeks back and I am noticing the 60 day demo license. What is the process for getting a long term license for lab use. I don't need a large number of phones, just something simple that doesn't expire. As an integrator, I need to be able to do lab scenarios on a regular basis and it will be a pain to have to renew every two months.

Hello, you should be able to contact your Cisco Accounts team and I am sure they should be able to assist you to get some permanent licenses for Lab. As from TAC, we don't have this privilige to issue any licenses. Please, let me know if you need any assistance to locate your accounts team.