How do I wash my scarf?Always follow the care label on your scarf located behind my designer label. If you are really in doubt and the easiest way to clean and maintain your scarf it to seek out an environmentally friendly dry cleaning facility. See the FAQ section for detailed washing and care information.

Reproduction rights do not transfer with sale of item

Actual colors may vary. This is due to the fact that every computer monitor has a different capability to display colors and that everyone sees these colors differently. We cannot guarantee that the color you see accurately portrays the true color of the product.

Shipping; Delivery

Free Delivery

2-3 Days within the US

We are proud to offer FREE SHIPPING (if you are signed up to receive our newsletter a code will be provided) on domestic U.S. orders!
We work hard to fill your orders in a timely fashion, and most orders are shipped within 5-7 business days unless otherwise specified in the product listing.
Once your order is processed, the shipping time varies based on the shipping method that is chosen.
Please keep in mind that during SALE periods, this time can be a little longer.
You will receive an email and tracking number at that time.
Domestic orders typically take 2-3 days to arrive once shipped.

Warranty/Refund Information

LIMITED WARRANTIESWe offer a 14 day refund. We offer refunds or exchanges for any reason within fourteen (14) of order delivery with the following exceptions:
All returns must be accompanied by the original receipt or packing slip. Returns without a proof of purchase cannot be processed. Purchases for resale will not be accepted for returns, regardless of dollar amount.
Shipping and handling charges are non-refundable. Shipping cost will not be returned, and it is the buyer's responsibility to pay for the return shipping costs.
All products must be unused and undamaged, with original tags still affixed to ensure a full credit. Washed or worn items cannot be returned.
We will not accept CODs or third-party billing for returned merchandise. All COD packages will be refused.
We cannot be responsible for items that we do not receive. Returns must be prepaid, insured by the customer, and shipped via the carrier of your choice. In the event an item is damaged during shipment, please contact the carrier with your tracking number. We suggest you consider using a trackable shipping service or purchasing shipping insurance to insure delivery.
Original form of payment will be credited for your refund. If the item was a gift you will receive credit in the form of a Gift Certificate to be used on josetteckratzdesigns.com.
We reserve the right to refuse a refund request if it does not comply with these policies.
If we accidentally send you the wrong item, we will create a return label for you at no cost. Once the item has been mailed we will ship a replacement.
We do not replace or refund items marked as "Delivered" by the postal service.
If you would like to exchange an item, we can create a return label for you and refund your initial order minus the cost of return shipping once it is received back. You will then be free to purchase your desired piece.
Have an issue not listed here? Please contact us at info@josetteckratz.com and we will do our very best best to make things right. My goal is happy customers!
Once we receive your item, you will be notified on the status of your refund after inspecting the item(s).