It takes approximately
two months
to make the transition from manual pay to the Preauthorized Payment Plan.

A message will appear on the lower portion of your monthly utility bill.

The amount of your bill will be "
bank drafted from your account
".

The amount of your bill will be bank drafted on the
scheduled due date
.

IMPORTANT:
Customers using an online payment agency should be aware that the City does not accept payment via EFT (Electronic Fund Transfer), nor automatic deductions from your debit or credit card.

Budget Billing
(Equalized Payment Plan)

The City of Dover offers Residential customers the option to sign up for an Equalized Payment Plan, also known as the Budget Billing. This program is designed to assist residential customers who have utility bills that fluctuate seasonally. The program equalizes their payments over an eleven month period; thus allowing customers to budget their funds to a set amount each month.

Frequently asked questions:

When does the budget plan begin?

The budget plan runs from October - September each year.

I'm new to the area, can I set up budget billing?

Yes, however, the budget amount will be based on the previous customer's usage. We recommend that you wait a year before enrolling in budget billing for your new location

Can I increase or decrease my budget plan amount?

No, the budget plan is calculated based on previous usage. The plan amount is set for the duration of the plan year. Accounts are reviewed quarterly and adjusted based on need.

What happens if my service was disconnected for non-payment and I am on the budget plan?

If your service is terminated for any reason your budget billing privileges will be discontinued. You cannot reestablish budget billing until the next budget cycle. You also must meet all requirements to reenroll.

What happens if I owe a balance at the end of the budget period?

Budget settle up balances must be paid in full before the new budget season begins in October.

What happens if I have a credit balance at the end of the budget period?

Credit balances will automatically be rolled over to the new plan unless a refund is requested, the amount is too large to carry over, or removal from the plan occur.

If I move, can I set up budget billing at my new address?

Yes, however, the budget amount will be based on the previous customer's usage. We recommend that you wait until you have a year's worth of history at the new address.

Do I have to reenroll each plan year?

No, September is settle-up month.Billed amounts must be paid to a zero balance before you will be automatically re-enrollment in the program.

I
am a tenant, can I sign up for the budget plant?

A tenant may not budget lienable services
; water, wastewater, and trash. Lienable services must be paid in addition to the budget plan amount as billed..

What should I do if I have additional questions?

Other qualifications may apply, please contact Customer Service for additional details and sign-up requirements.

DISCLAIMER:
The information is prepared for you as a general guide to our utility policy. Please understand that it does not cover all circumstances and that it might not include specific details on a subject which interests you. If you have questions that are not covered here or want information on any subject, please give us a call. We are here to serve you!