ExamSoft Worldwide Inc. has agreed to pay $2.1 million to settle a class
action lawsuit filed by state bar applicants who claimed a glitch in the
company’s SofTest bar exam software—the only program available to those
who wish to take the bar exam electronically—was responsible for “the
biggest bar exam disaster ever.” In the wake of the fiasco, ExamSoft was
hit with five similar class actions. Last week, plaintiffs in the
Florida suit amended their complaint to include the plaintiffs from the
other cases.

Morgan & Morgan Complex Litigation Group attorney John
Yanchunis, who
represented the plaintiffs in the case, feels that the proposed
settlement is more than adequate, adding that ExamSoft’s cooperation
significantly helped smooth the settlement process.

“I think it’s an excellent settlement, and we believe it meets all the
standards for approval,” Yanchunis said. “We’re very appreciative of the
fact that ExamSoft resolved to settle the claims in a fair and
reasonable manner for the problems that arose as a result of the
administration of the bar exam in July of last year.”

Filed on behalf of applicants who took the bar exam in 43 states in July
2014, the class action lawsuit claimed glitches in ExamSoft’s bar exam
software, SofTest, during the written portion of the test prevented them
from uploading their answers. Many test takers—who paid between $100 and
$150 to use the software—stayed up through the night while they
frantically attempted to input their answers, the suit alleged.

In addition to allegations that the software essentially failed on the
first day of testing, the plaintiffs also alleged ExamSoft failed “to
offer any effective customer service or help addressing the disaster it
had created,” according to a complaint filed in California. Furthermore,
the complaint said, the company “refused to refund any exam takers’
money, despite the fact that the product they had sold to the thousands
of exam takers had wholly failed to perform its explicit and sole
function.”

In addition to the monetary compensation it will pay, ExamSoft has made
or is in the process of implementing “enhancements to its technology and
communications practices” that will hopefully enable the company to
better communicate with both test takers and bar examiners.