During August and September, we will be conducting a Customer
Orientation Webcast series, geared specifically for our new Green Hat
clients, but open for anyone to attend.

We are inviting you to
attend our August/Sept Customer Orientation Webcast series, and to help
ensure that you get the maximum utilization out of your IBM products.

During this informative 45 minute presentation and Q&A, we'll explain how to:

Obtain the most out of your IBM Support experience. We will walk you through FAQs, tech bulletins, forums and much more.

We will discuss/demo how you can create cases, update existing
cases, escalate cases, generate case reports and submit enhancement
requests using the IBM Support Website.

we'll also discuss the high level of service you can expect from our existing customer care program.

If you know any people in your organization that are involved in
administration or utilization of any Green Hat products, please let them
know about this webcast that can be helpful in introducing them to IBM
Support.

We look forward to meeting you at our next webcast!

This webcast will take place weekly Aug 15-Sept 30, on a rotating schedule to accommodate all time zones. You need only attend one session at a time convenient for you.

Did you miss Pat O'Connor's session at #IBMInnovate? Join his webinar tomorrow! Pat will be speaking on "How to Use IBM Support Effectively", June 19 @ 12PM EDT! Register now to get your seat: http://bit.ly/J57mvv

Abstract: Be successful faster with IBM software investment by learning the best practices for utilizing the power of IBMs global support organization. Patrick will discuss and demo the best ways to work with the online tools, obtain fixes, manage licenses, and engage IBMs support engineers. This session is not only for new IBM clients. So much has changed in the past 12 months regarding IBMs support processes and online tools that this session is really a must-see for all IBM customers large and small.

Attending this event will provide you the opportunity to receive an in-depth presentation on Rational Solutions for Enterprise Modernization from industry expert Alexander Pawlik, Managing Director of CWI Softwaremigrations GmbH. This live webcast is taking place Thursday, June 14 from 12 p.m. – 1 p.m. (EDT)

ClearCase V8.0 includes significant functional and performance improvements. This presentation will provide an in-depth look at the new features and improvements of ClearCase V8.0. This presentation is taking place on Thursday, May 17th from 12 p.m. to 1 p.m. (EDT)

This presentation will also provide:

A discussion of the ClearTeam Explorer GUI for dynamic viewand Web views.

An overview of V8.0 ClearCase administration including thenew VOB schema and the CCRC WAN Server.

Automated test tools integrate with Rational Quality Manager through the use of adapters. Each adapter serves as a bridge between the test tool and Rational Quality Manager. This session provides an overview on managing and executing the scripts from Rational Quality Manager using the following test tools:- Rational Functional Tester- Rational Robot- Rational Performance Tester- Rational Test RealTime

Speaker Bio: Rajat Pratap Singh works as a Senior Software Engineer and is a member of Rational Client Support team for IBM India.He works with QM team, supporting IBM clients' success with the quality management products of IBM.

The session will be enabled with Audiocast streaming. Alternate Tele Conference Login Details available for following locations, Bangalore, New Delhi, Chennai, Hyderabad, Kolkatta, Mumbai, Pune is Dial In Number : 44088778 Meeting Id: 92005410

IBM Rational's "Deployment Planning and Automation" solution targets customer needs around executing reliable and repeatable deployments that are driven by deployment plans. Join this webcast to watch the solution in action and pose live questions to our subject matter experts on how you can resolve your build and deployment automation challenges.