I serious need assistance with this. I recently install sophos security suite on our windows sbs 2008 and experiencing deploying endpoints to pcs on our network. The issue is that the endpoints installed on users pcs but not communicating back to server. Which i think is something to do with name resolution (DNS). Somehow endpoints can't communicate back to server (which sophos control center is installed).

4 Replies

I don't have any experience with Sophos in particular but I know a bit about enterprise AV solutions and yours should have a troubleshooting tool. It will either be available on the media you got or as a download from the Sophos site. Also check the logs on the machines that are not communicating back to the server and rule out the firewall on the machines.

What makes you think it is something to do with DNS? Are you seeing some kind of error message?

I don't seem to find the troubleshooting tool but its something i will raise to to sophos support. Thanks John681.

I have errors report from the machines not communication back to server as " Failed to determine the IP address of the computer from its name. Communication can not start until this problem is resolved. DNS is misconfigured or the information is missing or incorrect."

Bit confussing to me because i can ping from client machine to sever/ visa versa with both ip/ computer names with no issues .