Article
| February 12, 2019

Top Pitfalls Of The Internal IT Team (And How To Avoid Them)

Source: ConnectWise

By Brett Cheloff, ConnectWise

To handle the deluge of daily tasks, your internal IT team needs to run like a well-oiled machine. From managing security and ticket flow to conducting routine maintenance and proactive monitoring, your team requires expert efficiency to stay at the top of their game.

But all too often, common pitfalls can complicate your to-do list, creating extra work for your team. Recognizing these time traps is the first step to avoiding them—the second step is developing a fool-proof plan to avoid them in the future.

Pitfall #1: Windows 10 and the Perils of Patching

For years, Patch Tuesday helped IT teams keep track of the Microsoft® software updates. But with Windows 10, system fixes are no longer released on such a predictable schedule. That doesn’t mean patching stops being a top priority though. Managing patching is essential to safeguarding your software and machines against external threats.

Consider this: When a new patch is released, hackers immediately swoop in to compare the update to the preexisting operating system. This helps them identify where the security loophole is—then use the information to exploit end users and corporations that are slow to patch the breach. In 2018, attackers exploited patch updates to steal valuable personal data on users and payment information. While these instances only account for 6% of the year’s total breaches, the negative consequences for those attacked are profound.