Articles

Our Guarantees

Our Guarantees

360 Fitness Superstoreis NOT a chain store...Family owned since 1981, we provide personal service. Our experienced staff has helped thousands of customers to achieve their fitness goals, not matter how big or small. For 30 years we have catered to fitness professionals and individuals from every walk of life, including personal & athletic trainers, physical therapists, coaches, athletes and other fitness enthusiasts...or anyone who just wants to get in shape! 360 Fitness Superstore is committed to bringing you top name brands, the highest quality products and service at the lowest prices guaranteed.

Our Best Price Guarantee:Our goal is to give you the best price possible and the best value for your money. We recognize that the internet offers the most competitive pricing throughout the nation. Our Best Price Guaranteeis simple - we will match or beat the lowest price on the internet.

Excellent Service Guarantee:We offer the best customer service period. If you have a problem or need service on your machine we will be there within 24-48 hours, 7 days a week . You choose a convenient 1-hour window to allow us to get to your home…no need to wait half a day or take time off work. We also do service calls evenings and weekends…whatever works for you! If we have to come to your home more than twice for a recurring problem, we will replace your machine for free!

Same Day Delivery:If you purchase a machine before 1pm, we can deliver it the same day!

30-Day Money Back Guarantee:We want you to be fully satisfied with every item that you purchase from 360 Fitness Superstore,which is why we offer a 30-Day Money Back Guarantee.

Return Policy:We want our customers to be fully satisfied with every item purchased from
360FitnessSuperstore.com. Our goal is to make an exchange or refund as fair and easy as possible.

With the original sales receipt, returns will be accepted for refund in like-new condition within 30 days of purchase less a 15% re-stocking fee and labor costs incurred on residential products only (products used in the home). Products used in a commercial setting are not refundable. The item must be returned in its original packaging and with all accompanying manuals, parts and accessories. For items shipped, the customer will be responsible for the shipping charges for the return of the product.

Returned items are refunded at the original purchase price, plus applicable sales tax, in the original method of payment. Customer who paid by cash will be refunded by a company check from Corporate Headquarters within 30 days. Unfortunately, we cannot refund original delivery & return pick-up handling charges.

All sales of products which are special ordered at the client’s request are final and are non-refundable.

All
sales are considered final on the following items which are not
returnable/refundable: special-ordered products, clearance items, floor
models, discontinued products, and commercial cardio and strength
products.