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WarrantyBeyond any applicable Newegg return policy, this item is warranted independently by the product's Manufacturer or a Third party. Below is a summary provided for convenience only and may not be accurate or current.
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Rating: 1/5Believe the neg reviews, wish I did

Pros: price was right for an AC 1750 router, has gigabit ports and open source support.

Cons: Con 1: will not standup with all ethernet ports filled, it topples over potentially reducing coverage. Con 2: the router software is weak, no built-in link to its support site or where the firmware is, have to go searching the website. Con 3: even after the latest firmware update the internal setup pages are slow to change after clicking on a different section. Con 4: router would do weird things with the wifi signal. Some devices would connect, some wouldn't. Signal strength was varible on my devices even though I would not move them nor was a microwave being used. Con 5: needed to be power cycled every couple days to restore usage.

Other Thoughts: I really wanted to like this router, I researched it on many review sites, read user reviews here on newegg and other sites. I figured it was hit or miss, it would work as designed or not. Well it doesn't work. I was hoping to replace an Airport Extreme tower router as I thought it was having distance problems. Well, they were nothing compared to this Trendnet router. My wife was complaining about connection problems when the Trendnet was installed and after I switched back to the Airport she was happy and had no further connection problems.

Manufacturer Response:

Hello macisgr8,

We are sorry to hear that you are having issues with the TEW-812DRU. With appropriate consideration for cable weight there shouldn’t be an issue maintaining a vertical installation of the router. We have recently released a firmware update, v 2.0.10.0, for the router that should help. Please make sure this is the update you have applied to the unit. The download is in a compressed format, please extract it before you update the firmware. Included with the download are instructions on how to perform the update. Channel selection and placement of the router may also help. You can change the channels in use on the Wireless > Basic page. Try to centrally locate the router and mount it as high as possible. Avoid enclosing the router in any type of shelving or entertainment centers as well. If you continue to experience issues please email adrian@trendnet.com and we will have someone assist you as soon as possible.

Cons: - Does not allow more than ping between wired LAN clients (no HTTP, no SMB/CIFS, no AFP). Only wifi LAN clients can connect to wired LAN clients. You must use a separate switch for wired LAN connections.

- Throughput is better with 802.11n on 2.4GHz than either 11n or 11ac on 5GHz, even when using TRENDnet's own TEW-805UB AC1200 USB 3.0 network adapter. This renders useless the whole 5GHz band (which was supposed to be faster and less crowded).

- Limited number of firewall ports can be opened, and TCP and UDP must be opened separately (there's no BOTH option, requiring 2 rules to open both TCP and UDP).

Other Thoughts: When using a network switch plugged into one port on the router, all wired clients on my LAN can communicate over any protocol. When I remove the switch and use the switched LAN ports on the back of the router, none of the Ethernet clients can communicate with each other using common protocols. The most they can do is ping each other.

If you're going to run a web server over HTTP, use Windows file sharing over SMB/CIFS, or Apple file sharing over AFP, then the only way you can get to those services is from wifi clients over the WLAN to the wired LAN clients. None of the wired LAN ports allow connections between each other.

This renders the router useless as a switch for running a LAN, which completely defeats the purpose as a home/office router.

When I called tech support to troubleshoot, I was informed that TREDNnet company policy is that they can only help connecting clients to the Internet (LAN to WAN connections). They would not help in any way to support communication over the LAN, including file sharing or web servers.

The product does not work as advertised, and the support is worthless if it won't help you get the product to work as advertised.

Manufacturer Response:

Hello,

The built in firewall on the router only affects traffic passing through the WAN port. There is no way to filter traffic between computers connected to the LAN ports. Please check your software firewall settings. The guest network is on a separate subnet that is isolated from the LAN. The virtual server page is a stream lined option to forward a single port. You can create more complicated rules to include port ranges and both TCP and UDP ports on the Firewall > Gaming page. Throughput with an 802.11ac capable client should provide good throughput. Please ensure you are using WPA2 AES encryption values to maintain 802.11ac specs. If you disabled the SSID broadcast please turn it back on as it could cause issues. Please also ensure you have that latest firmware update installed on the router.

If you continue to experience issues with the unit please email adrian@trendnet.com and we will have someone assist you as soon as possible. Please include a link to this review.

Rating: 1/5Avoid Like Ebola

Cons: Garbage router. Nothing but problems. This is the second one, a Vers. 2 that was replaced under warranty--and worse than the original Vers. 1.

I originally purchased a "version 1" router that never worked properly within the configuration parameters (I argued with the device for over a year, somewhat settling on its failings). A few months ago it started dropping DNS and dropping WiFi. Devices would show connected to WiFi, yet no data throughput would occur.

This replacement appliance is now using the 3rd Beta software that TRENDnet provided to address a variety of problems. Their Level 3 techs have stopped replying to updates on the functionality of the router at this point, and seem to have taken a position of ignoring the problems (last response occurred January 6th, 2015, nearly a month ago) . I have been more than patient!

I have many videos I may post links to that demonstrates various problems with this device. TRENDnet technicians have viewed every video. Examples of recurring problems:

- Periodic loss of wireless continues (devices less than 20' away)- Enable QoS and Internet speeds drop 95% (yes, 95% - from over 113 Mbps x 5.72 Mbps to 3.01 Mbps x 0.65 Mbps). NOTE: This is a WIRED connection--not wireless!- Horrible latency (wired) - Periodic disappearance of DNS and WAN settings- Enable NTP (time) on the router and it destroys all WAN/LAN connections, and DHCP vanishes- Does not (Will Not) renew DHCP lease without reboot of EVERY network device, starting with the modem which must stay turned off until the TEW-812DRU decides to look for it.- Periodic ERROR: “failed to obtain IP address” on ALL wireless devices. Requiring forced restart of the router to reestablish connections. NOTE: The router showed that wireless was working, however no device could connect. Once I logged into the router interface and restarted the router, wireless devices were then able to connect. UPDATE: The latest BETA firmware has improved this issue.- Does not allow port forwarding of port 1500 at all. Response by TRENDnet, "can't duplicate" even though I have video proof.- Starting some games creates a "failed to connect" error. However, if you open and login to the router admin console, then the games will connect?!? Port forwards enabled for various software.- Has issues logging to the admin console. It never makes it the first try and requires F5 to access the login screen.- Good Luck setting up port forwarding. After entering and saving the starting and ending ports, if the end port is the same (single port), the router erases it, forcing you to RE-ENTER EVERY END PORT NUMBER. UPDATE: Latest BETA firmware has resolved part of this issue.

NONE of these problems exist if I bypass the TRENDnet router.

Other Thoughts: I've used TRENDnet products for sometime, having exceptional luck with previous. However, that run of luck and quality of service has ended.

My background includes Cisco Router programming (along the lines of a CCNA if I decided to take the tests) and I have various high end routers and other networking components in a personal lab. I'm asking for nothing more than a product that WORKS as advertised and expected.

After contacting TRENDnet again today I am told a NEW Level 3 tech will contact me in 24 hours. I'm not holding my breath!

We are sorry to hear that you experienced issues with the TEW-812DRU. The beta firmware you were referencing has been updated and a release version is available for download on our website. We thank you for taking the time to provide your feedback and will look into the issues you are having with the unit. We may not be able to recreate some of the issues you are experiencing if it is a hardware issue with the specific unit you have. We can provide RMA services and test these features on a replacement unit to ensure that it is in working order before replacing it. Please email adrian@trendnet.com and we will have someone assist you as soon as possible. Please include a link to this review.

Rating: 5/5Nice Router

Pros: Best wireless speed I've ever had. Never drops the connection. This with the TEW 800MB http://www.newegg.com/Product/Product.aspx?Item=N82E16833156455 bridge works very nicely in my entertainment area at near wired speeds.

Rating: 1/5Easily worst router ever.

Cons: *Have to reboot device every 3 hours.*Device drops signal if put under heavy load*I tried the open source OS and even underclocked the cpu since it was getting super hot. Made it worse.*Drops packets when you are 5 feet away with full signal.*No "best settings" anywhere to be found*No dlna support*5gz light rarely makes an appearance/broadcast (seems to only send that signal out when it wants)*Can't even stream netflix.*Even though the box and their advertisments say they support Open Source, small print says you void your warranty if you load ddwrt. *This thing drops packets, no matter what you set for tcp congestion, no matter what you do.

Other Thoughts: How is there no consumer protection against spending $100 on an empty box? Trendnet, you guys are crooks. I have read through more than 25 posts just like mine on that other online store and here on Newegg.

Manufacturer Response:

Hello,

We have recently released a firmware update for the router that should help. Please update the router with the latest firmware update found on our website. Please ensure you perform a factory reset after the firmware update to finalize the process. If you continue to have this issue please email Adrian@trendnet.com and we’ll have someone assist you as soon as possible. Please include a link to this review.

Other Thoughts: Bought this router based on reviews I saw online about it. Was excited to get it. I'm a network admin by trade, and have setup many routers. I upgraded from a Linksys WRT54G because I wanted the AC speed this thing offered.

It was working great for a few months. However, I was never able to get the port forwarding to work properly. I was trying to get it to forward port 3389 to the IP of my local PC, so I could remote desktop from work to my Home PC. I set it up according to instructions, but it just wouldn't pass the data. I also setup the remote admin per the instructions, and the same thing, it simply just didn't work. I've set these feature up on the Linksys and cisco routers, and they had no issues.

I let it sit for a while. Then I disconnected the whole thing, and just used my cablemodem's features for a few months. I decided to give this router another try. I reset it to factory defaults. Plugged it into my cablemodem, which had DHCP set to give out and IP. ran the wizard. Set my PC to DHCP, and everything seemed fine. Setup my server IP, and another workstation. Went about my normal business and 30 min later, the thing stops working. No ping replies. reboot router and it comes back. works for a few hours and then boom, it stops working again.

So, I disconnected it, and it's sitting in my drawer. I think I got a bad device. It works GREAT when it works.

Manufacturer Response:

Hello John,

We have recently released a firmware update for the router that should help. Please update the router with the latest firmware update found on our website. Please ensure you perform a factory reset after the firmware update to finalize the process. We have extensively tested port forwarding and have not run into any issues. Please make sure the devices you are forwarding the ports to are using this router as their gateway. If you continue to have this issue please email Adrian@trendnet.com and we’ll have someone assist you as soon as possible. Please include a link to this review.

Rating: 4/5Easy to set up - fast for streaming

Pros: Recently received and installed the TRENDnet TEW-812DRU wireless modem. It was easy to connect and set up passwords for personal and guest use and the speed is great for streaming movies to my TV.

Rating: 2/5Works well, when it works

Pros: Dual band, very fast, decent range ( I can go down two flights of stairs and off the property to smoke, and still be connected to my router) and plenty of configuration options for those who are savvy enough to know how to work them. Looks sleek, fits on a bookshelf, and doesn't have dozens of antennas sticking out from it, which is something I definitely like.

Cons: I came back from an extended vacation and work trip, and hadn't used the router in a good 5 months. I plugged it back in after being boxed up, got it up and running, and started to notice that it would not stay connected to the internet. It constantly required a reboot. I would renew the IP address and that would work for a bit, but after about 10 times, it required a reboot to start working again. After the 20th reboot, I was no longer even able to access the routers page.

I checked to see if there might have been a firmware update, and there was, so I downloaded it. After several failed attempts to update the firmware, I was able to finally get the firmware updated without the router shutting off. Unfortunately, the update did nothing to solve the problem of connectivity. After some discussion with the help desk online, they told me to send it in for "possible" warranty replacement. I have to pay for the shipping, as well as providing everything that came in the box, otherwise they will not even consider replacing, and finally I decided to just buy a new router and take this one as a loss.

Other Thoughts: I really liked this router. It fit well on my bookshelf, hidden from sight, and gave me a good 6 months of lighting fast internet. Unfortunately, after what I went through with the warranty and the issue with updating the firmware, I feel horrible for recommending this product to all of my friends.

Manufacturer Response:

Hello Clinton,

We are sorry to hear that you had an issue with the router. The original box and other materials are not required for warranty services. It just needs to be packaged properly for safe delivery. We recommend sending in the unit and power supplies when sending in a unit for warranty services so we can replace both. If you would still like to submit a warranty claim on the unit please email Adrian@trendnet.com and we will have someone assist you as soon as possible. Please include a link to this review.

Rating: 1/5Worse router ever

Cons: This router was constantly having issues rebooting after ever change and spotty wireless configuration. Today it says there was a problem with my cable modem. I rebooted all of them several times and still same problem. Plugged in a machine directly to the modem and no problems to Internet. Plugged in my older n router...no issues. Returning this now.

Manufacturer Response:

Hi Sliceshs,

We are sorry to hear that you are having an issue with the TEW-812DRU. Please update the router with the latest firmware update found on our website. After the firmware update you will need to perform a factory reset finalize the process. If you continue to have issues please email Adrian@trendnet.com and we’ll have someone assist you as soon as possible. Please include your contact information and a link to this review.

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