Exchange & Return Policy

Seller's Information

Seller

T&L Telecom

Shipping from

Return/Exchange address

Notice on Return/exchange

All items sold are not refundable.1. All products sold are brand new and come with a 1 year warranty from T&L Telecom.2. The warranty covers DOA (Dead on Arrival) and general manufacturing defects.3. It does not cover any form of physical damage to the device unintentional or otherwise.All orders are generally shipped within 2 working days (except public holidays). All shipments are through registered delivery services and are associated with tracking numbers. We will provide the tracking numbers for your shipments once it is on its way. Boxes are amply sized and your items are well-protected with additional padding.Return Procedures

For customers who require warranty support:

(1) Notify us of the fault at tandltelecom@gmail.com

(2) Include the following details in your e-mail:

Date of purchase Order NumberBrand and model numberDetails of the fault

(3) Obtain a "Return Authorization" from T&L Telecom via e-mail (please note that no return will be accepted without a Return Authorization from T&L Telecom). A shipping address will be provided with the authorisation.

(4) Write the Authorization Reference Number on your return-shipping label. Return shipping will be borne by the customer and we recommend that a registered delivery service (with tracking number) be used.

(5) The returned product must be accompanied with its original packaging and provided accessories. Any promotional items that were bundled with the product must be returned as well.

(6) Any returns without the original packaging or accessories will not be accepted.

(7) DOA items will be replaced if a claim is made within 7 days of the purchase. Claims made after that period will be considered as a standard warranty claim. Warranty repairs will take between 2-5 weeks.

11Street Return/Exchange Policy

Cancellation

Request for cancellation if product has not been dispatched after payment completion.

Strictly no cancellation for E-voucher after purchased.

Return

Request for return within 7 calendar days following delivery date.

Check seller's approval on buyer's request.

Buyer sends product in question to buyer.

Seller receives and checks returned product.

Seller approves return and return is completed.

Strictly no return or refund for E-voucher.

Exchange

Request for exchange within 7 calendar days following receipt of delivery.

Check seller's approval on buyer's request.

Buyer sends product in question to seller.

Seller receives and checks returned product

Seller send new product to buyer, and buyer receives it, and exchange is completed.

No exchange for E-voucher purchased.

How to Request for Cancellation/Return/Exchange

You can request for cancellation after completing payment and if product has not been dispatched by then, cancellation request is approved and you can receive refund. But, in case seller has already dispatched product, cancellation request can be rejected.

You can request for return after obtaining product, you should send the product in question to seller. After seller checks if returned product is flawed, and approves your request, return is completed and payment is refunded.

You can request for exchange if wrong product is shipped, you should send the product in question to seller. After seller checks if returned product is flawed, seller approves your request, and re-sends new product.

Criteria for Return/Exchange

You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

When request due to change of mind is made after 7 calendar days following delivery date

When product is used, destroyed or damaged

When tag attached to product is removed or package of product is opened and product value is damaged

When sealed package is opened or packaging materials are lost

When too much time has passed and product value has so decreased that its re-sale is not possible

When return/exchange request is made for customized product such as hand-made shoes or accessories

When components of product (including free gift) have been used or lost

When buyer did not follow instructions included in product

As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.

As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720-0000 and we will do our best to help you.

Notice

Please note that, direct transaction with the seller without using 11street payment service can cause problems such as; not receiving the product, receiving different product etc.

For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.

11street is an open marketplace operated by Celcom Planet Sdn. Bhd. – a joint venture between two established names Celcom Axiata Bhd. and SK Planet Ltd. Celcom Axiata is Malaysia’s premier and most experienced mobile telecommunications group and SK Planet owns Korea’s best e-commerce site, 11st.co.kr, a reliable and revolutionary e-commerce platform.