Chapter 1 General Provisions

Article 1 (General Provisions)

These Terms set forth matters to be complied with by a user (hereinafter referred to as the “User”) of a travel reservation site, "Rakuten Travel” (as defined in Article 2) operated by Rakuten, Inc. (hereinafter referred to as the “Company”) when using the site.

When using “Rakuten Travel,” the User shall comply with these Terms, and any supplementary terms, rules, guidelines, etc., and if the User is a Rakuten member, Terms and Conditions for Rakuten Members (hereinafter collectively referred to as the “Terms, etc.”).

When the User uses "Rakuten Travel," the User shall be deemed by the Company to have agreed to these Terms.

Article 2 (Rakuten Travel)

“Rakuten Travel” refers to an Internet general travel site which provides Accommodation Reservation Service defined in Article 13, Paragraph 1, Car Rental Reservation Service defined in Article 17, Paragraph 1, and Activity Reservation Service defined in Article 18, Paragraph 1 (hereinafter collectively referred to as the “Reservation Service”), and user survey posted information and other travel information (hereinafter collectively referred to as the “Travel Information Service”).

Chapter 2 Use of “Rakuten Travel”

Article 3 (Method of Use)

When using the Reservation Service or Travel Information Service at Rakuten Travel, the User shall thoroughly understand the contents of the Terms, etc. before using such services.

When using services provided by any accommodation facility, car rental business operator, travel company or any other party with which the Company has entered into a contract (hereinafter collectively referred to as the "Service Provider"), the User shall thoroughly check the terms and conditions, general conditions, guidelines, rules and other stipulations provided by the Service Provider before using such services.

To use the Reservation Service, the User shall agree to the Terms and Conditions for Rakuten Members and register as a Rakuten member.

The User acknowledges that prices on the Website of "Rakuten Travel" (hereinafter referred to as the “Website”) in currency besides Japanese yen are for reference only and may differ from the settlement due to the changes in exchange rate.

Article 4 (Issuance of Terms and Conditions of Travel, etc. through the Internet)

The Company may, and the User agrees in advance that the Company will, in lieu of issuing a document explaining transaction conditions as provided in Article 12-4, paragraph 2 of the Travel Agency Act and a document stating the terms of contract as provided in Article 12-5, paragraph 1 of the same Act, provide the User with the information to be stated in such documents, by either of the following methods, in accordance with the provisions of Article 12-4, paragraph 3 and Article 12-5, paragraph 2 of the same Act:
(1)By posting the information on a specific site of “Rakuten Travel” when the User makes a reservation; or
(2)By sending the information via email to the email address registered by the User.

Chapter 3 Use of a Credit Card

Article 5 (Settlement by a Credit Card)

The User may use a credit card separately specified by the Company for the payment for the Reservation Service for which the Company allows the settlement by a credit card. However, if an individual Reservation Service has restrictions on the credit cards that can be used, such provision shall apply.

The settlement by a credit card is made at the time of completion of a reservation

A credit card that can be used for the settlement under Paragraph 1 shall be limited to a credit card in the name of the User him/herself (if the person who makes a reservation and the person who actually receives the Reservation Service are different, the person who makes the reservation; the same shall apply hereinafter in this Chapter).

The User shall not use other people’s credit card, enter false credit card information or engage in any act that is deemed by the Company to be inappropriate. The Company may seek damages from the User, if the Company suffers from any damages due to such act committed by the User.

If a card company refuses to accept the use of a credit card used or selected to be used by the User for the settlement of payment for whatever the reason, or if the Company considers, based on the standards specified by the Company, that the use of the credit card is inappropriate, the Company may change the method of settlement, cancel the reservation or take any other measures the Company considers necessary without the User’s consent, and the Company assumes no liability whatsoever for any damages arising therefrom incurred by the User.

Article 6 (Adjustment of Fees for Change or Cancellation)

The Company may withdraw or adjust fees arising from changing or cancelling a reservation made by the User using the credit card settlement in Paragraph 2 of the preceding article from a credit card specified by the User for the credit card settlement.

Chapter 4 Precautions when Using Services

Article 7 (Method of Communication with the User)

The Company and the Service Provider may contact the User using the email address, address, telephone number or other information obtained at the time of reservation or membership registration, as needed. The method of contact shall be selected by the Company or Service Provider who contacts the User at its discretion.

Article 8 (Personal Information)

The Company shall handle and the User shall agree that the Company handles the User’s personal information in accordance with the “Privacy Policy” (http://global.rakuten.com/en/help/policy/privacy.html) which separately provides for the handling of personal information of the User.

Article 9 (Prohibition)

The User shall not engage in any of the following acts (including any act the Company considers to be likely to fall under such acts) in using “Rakuten Travel”:
(1)Violate the Terms, etc.;
(2)Infringe upon the rights of, create disadvantages to or bring a discomfort feeling to the Company and other Rakuten group companies, the Service Provider, other users, and other third parties;
(3)Fail to perform obligations to the Service Provider or the Company including payment of travel fees, usage fees and cancellation fees;
(4) Prevent the Service Provider or the Company from contacting the User by registering false or fictitious contact information or by intentionally refusing to respond;
(5)Use “Rakuten Travel” for holding a tour, resale the tour to others or for other commercial purposes;
(6)Use “Rakuten Travel” for any method other than the methods approved by the Company;
(7)Send or write harmful or inappropriate computer programs;
(8)Send spam mail, chain mail, junk mail or other inappropriate mail;
(9)Violate laws, regulations or ordinances or engage in any act that is against public order and morals; or
(10)Engage in any act that is prohibited or considered inappropriate by the Company.

When the Company considers that the User’s act falls under any of the acts described in the items of the preceding paragraph, the Company may suspend the User's use of "Rakuten Travel" and/or cancel the membership of the User without prior notice to the User, and the Company assumes no liability whatsoever for any damages arising therefrom incurred by the User.

Article 10 (Exclusion of Liability)

The liabilities of the Company in relation to the Accommodation Reservation Service (defined in Article 13, Paragraph 1) shall be limited to acting as an intermediary to make an arrangement for accommodation facilities when a travel contract with the User is concluded, and the Company assumes no other liability whatsoever, except where the travel contract or the Terms, etc. specifically provides otherwise.

Car Renal Reservation Service (defined in Article 17, Paragraph 1) refers to a service to permit the User to make a reservation for Car Rental Service (defined in Article 17, Paragraph 1) , and the Company does not become a party to the contract concerning reservation or the use of the Car Rental Service and assumes no liability whatsoever in relation to the reservation or use of the Car Rental Service.

The Company assumes no liability whatsoever for any damages or disadvantages arising from the User's failure to settle payment by the settlement due date.

Any trouble, dispute or any other issue between the User and the Service Provider shall be resolved directly between the User and the Service Provider, and the Company assumes no liability whatsoever in relation thereto.

Unless otherwise provided by the relevant travel contract, the Company assumes no liability whatsoever for any damages incurred by the User arising from the interruption, delay, stoppage of the system due to failure of communication lines or computers, loss of data by fire, unauthorized access to data or in relation to the use of the contents of “Rakuten Travel” prior to the conclusion of the travel contract.

The Company assumes no liability whatsoever for any damages arising from non-arrival of email transmitted by the Company to the User due to failure of email environment or communication route on the User’s side.

The User shall be responsible for his/her own act taken at the time of the use of “Rakuten Travel,” and if he/she causes any damages to a third party, he/she shall be responsible to resolve such issue at his/her own cost.

Although the Company may provide the User with information and advice from time to time, the Company shall not be held liable for such information.

The Company assumes no liability whatsoever for any damages caused by the User due to any breach of the Terms, etc. on the part of the User.

The Company makes no warranty that email sent from the Website, server, domain, etc. of “Rakuten Travel” or contents of Reservation Service or Travel Information Service do not contain any computer virus or any other harmful programs.

The Company reserves the right to stop or suspend the provision of entire or partial services of “Rakuten Travel” without advance notice to the User, if regular or emergency maintenance of the system needs to be made, the system load is concentrated, the User’s security needs to be ensured or any other event which is deemed by the Company to require such measure. In this case, the Company assumes no liability whatsoever for any damages incurred by the User arising therefrom.

The Company makes no warranty as to the truth, accuracy, reliability or other nature of the information concerning tourism posted on "Rakuten Travel" by the Company or the Service Provider, and assumes no liability whatsoever for any damages incurred by the User arising from such information.

Article 11 (Amendments to the Terms, etc.)

The Company may amend the Terms, etc. without advance notice to the User, and the amended Terms, etc. shall apply after the amendment of the Terms, etc. If the User uses “Rakuten Travel” after amendment, the User shall be deemed to have agreed to the amended Terms, etc.

The Company may, at its discretion, change or cancel the entire or partial services of “Rakuten Travel” without notifying or contacting the User in advance.

Article 12 (Governing Law and Jurisdiction by Agreement)

These Terms shall be interpreted in accordance with the laws of Japan, and the parties agree that if any litigation in relation to these Terms needs to be initiated, such litigation shall be submitted to the exclusive jurisdiction of the Tokyo District Court as the court of the first instance.

Chapter 5 Use of Accommodation Reservation Service

Article 13 (Accommodation Reservation Service)

Accommodation Reservation Service refers to a service of arranging affiliated accommodation facilities provided by the Company or a person who makes the entire or partial arrangement on behalf of the Company (hereinafter referred to as the “Arrangement Agent”), as an intermediary, in accordance with the Standard Terms and Conditions of Travel Contracts (Arranged Travel Contracts Section).

The contents and conditions of Accommodation Reservation Service shall be as provided by the Terms, etc., as well as the Standard Terms and Conditions of Travel Contracts (Arranged Travel Contracts Section) and Terms and Conditions of Travel (collective referred to in this Chapter as “Travel Contracts”) separately issued or presented to the User by the Company.

The information posted on “Rakuten Travel” including information concerning accommodation facilities, associated services and itinerary is posted by the accommodation facilities or Arrangement Agent, and unless otherwise provided elsewhere, the Company makes no warranty as to the truth, accuracy, usefulness, credibility and other nature of such information.

The availability of accommodation facilities, travel fees (accommodation fees) and other conditions posted on “Rakuten Travel” introduced through the Accommodation Reservation Service may differ from the conditions for the same accommodation facilities posted by the accommodation facilities themselves, at other sites, by travel agencies or at any other places, and the Company makes no warranty that the conditions posted on “Rakuten Travel” are the most favorable conditions for the User.

Article 14 (Registration of Additional Information)

The User shall, when using “Rakuten Travel," register his/her address, and telephone number, whether he/she wishes to receive Rakuten Travel news and other information specified by the Company by the method specified by the Company.

Article 15 (Travel Contract in Using Accommodation Reservation Service and Changes to and Termination of Travel Contract)

A travel contract shall take effect at the time specified in the Terms and Conditions of Travel, and the Company makes an arrangement of accommodation facilities as an intermediary according to the reservation on the condition that the travel contract has been concluded.

When the User makes a reservation using the Accommodation Reservation Service, the User shall confirm that the reservation has been completed at the “Reservation Confirmation Page” for each User in “Rakuten Travel.” The Company uses the function to send an email message containing the contents of completed reservation to the email address of the person who made the reservation, so the User is advised to bring a print-out of the email at the time of stay.

The User may request to make a change of travel itinerary or travel service or any other contents of the reservation, or cancellation of the entire or partial reservation (collectively referred to as a “Change, etc.” in this Chapter) in accordance with the agreement with the accommodation facility or the Arrangement Agent.

The User shall make a Change, etc. under the preceding paragraph by entering and submitting necessary information on the web page specified by the Company. However, if the User wishes to make a Change, etc. after the expiration of the permitted period specified by the Company, the User shall directly contact the accommodation facility or the Arrangement Agent. In this case, the Company assumes no liability whatsoever for any damages or disadvantages incurred by the User arising from the User’s failure to directly contact such party.

As fees for cancellation or any other burden may occur to the User due to a Change, etc., the User shall confirm the business handling fee, fees for change or cancellation specified in the Terms and Conditions of Travel prior to making such Change, etc.

Even if the User does not wish to make any Change, etc., if the Company considers that the reservation violates the Terms, etc., travel contract or laws and regulations or the reservation is inappropriate from a reasonable point of view, the accommodation facility may, at its discretion, make a Change, etc. to the reservation. The Company may make a Change, etc. on behalf of the accommodation facility, as needed.

The Company and accommodation facility assume no liability whatsoever for any damages or disadvantages incurred by the User arising from a Change, etc. under the preceding paragraph, and the User shall not be released from the obligation to pay fees for cancellation or any other burden arising from the Change, etc.

Article 16 (Method of Settlement of Travel Fees)

The User shall settle the travel fees (such as accommodation fees) by the method provided by the Terms and Conditions of Travel.

Chapter 6 Use of Car Rental Reservation Service

Article 17 (Car Rental Reservation Service)

Car Rental Reservation Service refers to a service which allows the User to make a reservation for a rental car or any other optional services (hereinafter referred to as the "Car Rental Service") provided by the car rental business operator partnered with the Company through "Rakuten Travel."

A contract concerning Car Rental Service shall be entered into directly between the User and the car rental business operator, and the contents and conditions of Car Rental Service shall be as provided separately by each car rental business operator. The Company assumes no liability in relation to the Car Rental Service.

The information concerning the Car Rental Service posted on “Rakuten Travel” is posted by the car rental business operator, and the Company makes no warranty whatsoever as to the truth, accuracy, usefulness, reliability and other nature of the information.

The availability of rental cars, fees for Care Rental Service and other conditions posted on “Rakuten Travel” may differ from the conditions for the Car Rental Service with the same contents posted by the car rental business operator or at other sites, and the Company makes no warranty that the conditions posted on “Rakuten Travel” are the most favorable conditions for the User.

Chapter 7 Use of Activity Reservation Service

Article 18 (Activity Reservation Service)

Activity Reservation Service refers to a service which allows the User to make a reservation for a various kinds of activity services (hereinafter referred to as the "Activity Service") provided by Voyagin (http://travel.rakuten.com/activities/) partnered with the Company through "Rakuten Travel."

A contract concerning Activity Service shall be entered into directly between the User and Voyagin, and the contents and conditions of Activity Service shall be as provided separately by each activity operator. The Company assumes no liability in relation to Voyagin and the activity operator.

The information concerning Activity Service posted on “Rakuten Travel” is posted by the activity operator, and the Company makes no warranty whatsoever as to the truth, accuracy, usefulness, reliability and other nature of the information.

The availability of attending activities, fees for Activity Service and other conditions posted on “Rakuten Travel” may differ from the conditions for Voyagin with the same contents posted by the activity operator or at other sites, and the Company makes no warranty that the conditions posted on “Rakuten Travel” are the most favorable conditions for the User.