I confirm that this work is my own. Additionally, I confirm that no part of this coursework, except where clearly quoted and referenced, has been copied from material belonging to any other person e.g. from a book, handout, another student. I am aware that it is a breach of GIHE regulations to copy the work of another without clear acknowledgement and that attempting to do so renders me liable to disciplinary procedures. To this effect, I have uploaded my work onto Turnitin and have ensured that I have made any relevant corrections to my work prior to submission. Student Name(s) and Signature(s):

The main aim of our report is to show that our group has understood steps of the Reservation department at the hotel as well as the situation of the hotel at the market, and that we can analyse all the information that we have received from the “Swissotel Krasnye Holmy”...