Within 30 days of purchase:

We will issue a refund, excluding any shipping and handling fees, for all unused, undamaged and/or defective products returned within 30 days of purchase. All products must be returned in its original packaging and with all accessories to ensure a full credit.

I really like the Vooly I purchased. I got it for an excellent price and it is very good quality. I really have nothing bad to say about the Vooly, along with any other products i have bought from OriginalPenguin.

I'm a 5'7 and 143 lbs so I'm not a big guy. I'm fairly lean guy. But the fit of this jacket is pretty tight on sleeves and the bottom part. The sleeve part is ok, but the tightness at the bottom makes it dangerous to sit down when you have it zipped.