Snap sponsored and managed the annual Clinical Audit Support Centre Survey (CASC) which took place in December 2011. The online research was carried out by Snap on behalf of CASC, in total 158 respondents took part.

76% of the respondents who took part classified themselves as ‘Clinical Audit Professionals’, the majority were in Acute Care.

67% of respondents said that they are also involved in measuring patient experience. This bears out our customer feedback that audit and patient experience teams are looking at better ways to develop a whole view of a patient’s experience.

84% of respondents felt that local rather than national audits were more effective at improving patient care.

Overall, respondents felt generally positive about the future of their careers in audit, and the support for audits from within their organisation. 51% said that they had the same or more resources available for audit and 33% were more positive about clinical audit (44% were neutral).

Louise O’Brien, Senior Research Manager at Snap comments, “Overall the results are similar to the survey we carried out for CASC in 2010, although generally Clinical Audit professionals are more positive about the future and funding support”

Snap surveys recently spoke to a number of health professionals involved in patient experience and clinical audit.

Dr Ava Lorenc is a Research Fellow at London South Bank University.

Dr Lorenc and colleague Professor Nicola Robinson have developed a Toolkit to help organisations involved in sexual and reproductive health find the appropriate methods for their clients and patients to measure the patient experience.

“One of the newer clinics in Camberwell is using an electronic kiosk to gather views, which has a lot of potential as it is confidential and easy to use,” says Ava. “However, our conclusion is that you need to use lots of different methods to capture as many views as possible – from data surveys to in-depth work.”

We come to the end of our series Find the Best Survey Software Solution. Throughout this series, we have discussed in detail the 12 most important questions you should ask yourself when assessing your company’s needs for a survey software solution. We hope this series has helped you understand the basics of assessing and purchasing a survey software solution for your organization.

Paul Kent is a Customer Engagement Officer at Hillingdon Council in London. The council use Snap’s online surveys service, Snap WebHost, for residents surveys, and since they went online have doubled the response rate.

“Online surveys fit into many people’s lives much better that paper surveys,” says Paul. “For example, if you send out a postal survey, you will tend to receive more responses from people who spend more time at home, rather than the working population, which skews the data. People at work are able to open up an online survey and fill it in during their lunch break, whereas they would be highly unlikely to pack a paper survey into their lunch box and take it into work!”

We come closer to the end of our series Find the Best Survey Software Solution. We have discussed in detail the 12 most important questions you should ask yourself when assessing your company’s needs for a survey software solution. We continue with post number 11 in this 12-part blog series.

We come closer to the end of our series Find the Best Survey Software Solution, in which we discuss the 12 most important questions you should ask yourself when assessing your company’s needs for a survey software solution. Our voyage continues with post number 10 in this 12-part blog series.

Question 10: Do you have a plan in place to use the results of the survey?Continue reading →

We continue our discussion of the 12 most important questions you should ask yourself when assessing your company’s needs for a survey software solution. Our journey continues with post number 9 of our 12-part blog series: Find the Best Survey Software Solution.