Frequently Asked Questions

We have been in business 38 years. Wingate's Quality Watches LLC was established in 1976 and has been a major presence on the internet for over 20 years. We offer the finest luxury timepieces at competitive prices with exceptional customer service. We guarantee that every watch we sell is authentic. We provide prompt delivery to our customers worldwide. You can trust Wingate's Quality Watches 100%. See our customer testimonials.

Due to the difficulty of credit card verification and identification on international credit card purchases, Wingate's Quality Watches LLC does not accept credit cards for purchases outside the United States. We will accept Bank-to-Bank Wire Transfers only on international orders. Most Bank-to-Bank Wire Transfers are received within 24 hours. All shipments will be made promptly when payment is received & verified. Funds must be in U.S. dollars. We will provide our bank wire transfer instructions upon order confirmation. All international shipments will be made by Federal Express International. Normal delivery time is 3-5 days

Shipments to Wingate's:

Shipments incoming to Wingate's Quality Watches for trade, sale, repair or return should include your name, address, phone or email address and a brief description of the transaction or repair.
If you are making a return to us for an exchange or refund, please enclose a copy of your original invoice.
If you have any questions pertaining to the proper packaging or shipping of your watch or watches, please do not hesitate to call.
We recommend that you ship your watches to us either by Federal Express Priority Overnight or 2Day Delivery, United Parcel Service (UPS) Next Day or 2nd Day Air or by United States Postal Service Registered Mail.
Please arrange your own insurance coverage on your shipment. We will contact you the day we receive your watch.

Returns

Certified Previously Owned Watches
100% satisfaction is our guarantee. Upon delivery we offer a full Three-Day Inspection/Return Privilege on all of our “Certified Previously Owned” watches. If you are not completely satisfied with your purchase, we will refund your payment (less shipping charges) upon receipt of the watch in our office. Please Contact Us by the third business day after you receive the watch if for some reason you decide to return it. The watch must be in the same condition it was received. This has been our customer 100% satisfaction guarantee for more than 38 years.

Never Worn/New Watches
A watch can only be sold as “Never Worn/New” one time! When our customers order a “Never Worn/New” watch they expect exactly that, a watch that has not been previously worn or used by someone else. Many retailers and online stores have very liberal return policies on “Never Worn/New” watches. Chances are, if you order a luxury watch from one of these stores you may receive a watch that you thought was “Never Worn/New” but may have been worn by someone else and then returned -- perhaps even dropped or damaged.

To ensure that our customers receive a true “Never Worn/New” watch, we do not accept returns on “Never Worn/New” watches.

Warranty/Repair

Our expert watchmakers carefully inspect and meticulously recondition all our previously owned timepieces to as like-new condition as possible. Our customers are absolutely amazed at the beautiful condition and operation of our certified previously owned watches. Additionally, our watchmakers certify and authenticate all timepieces before we purchase them for our inventory. Our detailed certification process and careful reconditioning process guarantees all our watches are running great, all are authentic, and look like new!

We have chosen not to inflate the cost of our watches with added long-term warranty expenses that our customers will most likely never need. We also realize that most of our customers live outside the Dallas area and would prefer future service work to be done by a watchmaker in their area for greater convenience. This policy also eliminates extra shipping expenses by our customers when only minor adjustments and repairs might be necessary in the future. Many times round trip shipping and insurance fees can exceed minor adjustments and repair costs that could be done locally.

If you have a question or problem with a watch you have just received, please contact us promptly upon receiving your package. Our goal is for you to be 100% satisfied with your watch.

Shipments inside the United States and Canada:

Most items are shipped by Federal Express Priority Overnight or 2-Day Delivery. We can ship FedEx Priority Overnight for Saturday delivery for a small additional cost. We will ship by USPS Registered Mail to PO Boxes only. All shipments are fully insured from our door to yours.

Wingate's Quality Watches is very experienced in the proper packing and shipping methods to ship your watch both safely and securely. For added security, it is our policy that a signature is required for all shipments. All orders will be shipped promptly when payment has been verified.

Shipping Rates:

Purchase Value

Fed Ex / UPSTwo Day

Fed Ex / UPSNext Day

Fed Ex Saturday

$1-$2,500

$38.00

$70.00

$85.00

$2,501-$5,000

$55.00

$85.00

$100.00

$5,001-$7,500

NA

$100.00

$115.00

$7,501-$10,000

NA

$120.00

$130.00

$10,001-$12,500

NA

$140.00

$150.00

$12,501-$15,000

NA

$150.00

$170.00

$15,001-$20,000

NA

$200.00

$210.00

$20,001-$25,000

NA

$230.00

$245.00

$25,001-$30,000

NA

$270.00

$280.00

$30,001-$35,000

NA

$310.00

$320.00

Our sales staff will calculate shipping charges for purchases inside the United States above $35,000 at the time of purchase. Please contact our office for special delivery arrangements by Brinks Air Courier Service for very high value shipments.

Shipments outside the United States and Canada:

We encourage international sales and provide a wide range of services to expedite international transactions. Most international purchases are shipped by Federal Express. Normal delivery is within 3-5 days.

Our shipping and insurance rates are listed below for international shipments.

$100-$5,000

$125.00

$5,001-$10,000

$175.00

$10,001-$20,000

$220.00

Our sales staff will calculate shipping charges for international purchases above $20,000 at the time of purchase. Please contact our office for special delivery arrangements by Brinks International Air Courier Service for very high value shipments.

Shipments to Wingate's:

Shipments incoming to Wingate's Quality Watches for trade, sale, repair or return should include your name, address, phone or email address and a brief description of the transaction or repair.
If you are making a return to us for an exchange or refund, please enclose a copy of your original invoice.
If you have any questions pertaining to the proper packaging or shipping of your watch or watches, please do not hesitate to call.
We recommend that you ship your watches to us either by Federal Express Priority Overnight or 2Day Delivery, United Parcel Service (UPS) Next Day or 2nd Day Air or by United States Postal Service Registered Mail.
Please arrange your own insurance coverage on your shipment. We will contact you the day we receive your watch.

This watch is a Special Phone Sale Only item or is Over Our Credit Card Transaction Limit.
For more information or to place an order please Call Us Toll-Free 1.800.842.8625 or 972.392.7676.
If you would prefer for us to contact you; please provide us your name and
contact information.
One of Our Watch Experts Will Contact You Promptly.