We performed a manual backup and then moved the SW application to a different server. The original installation was taken offline and the new server with the newly installed SW app was brought online. Before SW was started, the DB and the DATA folders from the backup were copied over, replacing the new install's DB and DATA folders. After starting the SW app, I see my Help Desk tickets and devices but it was prompted to enter an IP scan range. When I go to Settings>Network Scan, none of the ip ranges, exclusions, or credentials are there!

It took me weeks to get all of that correct. Surely they were backed up? Where can I get them as I don't remember all of that?

That would be the article that I followed....so I am not sure how I could have done it incorrectly as it is pretty simple and the instructions are detailed/specific.

Then you need to change your wording in the OP as you just contradicted yourself.

PetreySW wrote:

We performed a manual backup and then moved the SW application to a different server. The original installation was taken offline and the new server with the newly installed SW app was brought online. Before SW was started, the DB and the DATA folders from the backup were copied over, replacing the new install's DB and DATA folders. After starting the SW app, I see my Help Desk tickets and devices but it was prompted to enter an IP scan range. When I go to Settings>Network Scan, none of the ip ranges, exclusions, or credentials are there!

It took me weeks to get all of that correct. Surely they were backed up? Where can I get them as I don't remember all of that?

The above bold type appears that you did not perform a restore per the instructions.

Step 3 states "If Spiceworks is running, stop Spiceworks by right-clicking the system tray icon and selecting "Exit", or, if Spiceworks is running as a service, stop the service." Followed by step 4 of deleting the folders and Step 5 transferring them via extraction to the new installation.

PetreySW wrote:

We performed a manual backup and then moved the SW application to a different server. The original installation was taken offline and the new server with the newly installed SW app was brought online. Before SW was started, the DB and the DATA folders from the backup were copied over, replacing the new install's DB and DATA folders. After starting the SW app, I see my Help Desk tickets and devices but it was prompted to enter an IP scan range. When I go to Settings>Network Scan, none of the ip ranges, exclusions, or credentials are there!

It took me weeks to get all of that correct. Surely they were backed up? Where can I get them as I don't remember all of that?

So, at this point, I am not sure where you misunderstood me, but nonetheless, my issue remains that I seem to be missing some information. Are the IP ranges, exclusions, etc. stored in either the DATA or DB folders? If so, which and what file?