Seller Information

Seller Information

Seller

Jkevbaby

Ship-From Address

Puchong, Selangor

Return/Exchange Address

Puchong, Selangor

Notice onReturn/Exchange

Customers who wish to return or exchange any damaged item are responsible to ensure that it complies with our policy below. Any delivery return request that falls outside of our stated policy will not be entertained.Customers are required to send in a written notice via email to us within 2 days of receiving the item for a valid exchange or returnItem return must reach our premises within a week from date of informing usItems must be returned unused, in their original condition including taps, tag attached or packages. All items will be inspected on returnCustomers are required to e-mail us the Return Details as below :Return DetailsEmail: (e.g. abc@gmail.com)Sales Order Number : (the order number for the item that you want to send back)Reason: (e.g. stain item/button missing)Tracking Number: (your courier company tracking number)Replacement Item: (tell us the item that you want to replace e.g. PL033)

Returnable/Exchangeable SectionItems that are terribly damage or stainedIf the quality, design, and size of item are far from your customer’s expectation, exchange of item is allowed with other design subject to the return and replacement shipping fee will be borne by customer

Important NotesThe return and replacement shipping fee will be borne by Us provided the return and replacement is due to Damage or Stained itemAny exchange of item is subject to the same design and color onlyIf customer received a damaged item and request for a different design or color as replacement, the return and replacement shipping fee will be borne by customerIf higher price item is selected as replacement for a returned item, the remaining top up has to be paid by customer. Otherwise, if lower price item is selected, the balance will be credited to customer’s account.We reserves full right to reject any returned goods not meeting the stipulated Stock Return Policy

Return/Exchange Policy

Cancellation

Request for cancellation if product has not been dispatched after payment completion.

Return

Request for return within 7 calendar days following delivery date.

Check seller’s approval of buyer’s request.

Buyer sends product in question to buyer.

Seller receives and checks returned product.

Seller approves return and return is completed.

Exchange

Request for exchange within 7 calendar days following receipt of delivery.

Check seller’s approval on buyer’s request.

Buyer sends product in question to buyer.

Seller receives and checks returned product.

Seller send new product to buyer, and buyer receives it, and exchange is completed.

How to request for cancellation/return/exchange

You can request for cancellation after completing payment and if product has not been dispatched then, cancellation request is approved and you can receive refund.

But, in case seller has already dispatched product, cancellation request can be rejected.

You can request for return after obtaining product, you should send the product in question to seller.

After seller checks if returned product is flawed, and approves your request, return is completed and you can receive refund.

You can request for exchange if wrong product is shipped, you should send the product in question to seller.

After seller checks if returned product is flawed, approves your request, and re-sends new product.

Criteria for return/exchange

You can request for return/exchange within 7 calendar days following delivery date. But return/exchange request cannot be made in following cases:

When request due to change of mind is made after 7 calendar days following delivery date.

When product is used, destroyed or damaged.

When tag attached to product is removed or package of product is opened and product value is damaged.

When sealed package is opened or packaging materials are lost.

When too much time has passed and product value has so decreased that its re-sale is not possible.

When return/exchange request is made for customized product such as hand-made shoes or accessories.

When components of product (including free gift) have been used or lost.

When buyer did not follow instructions included in product.

As e-voucher products are immediately sent to your e-mail, returns/exchanges are not available. Please take note of this before purchase, and input your e-mail address correctly.

As Mobile Top-up products are directly reloaded on your cell phone number, returns/exchanges are not available. Please take note of this before purchase, and enter your cell phone number correctly.

For any inconvenience regarding Cancellation/Return/Exchange, please contact Customer Service at 03-2720 0000 and we will do our best to help you.

Notice

Please note that, direct transaction with the seller without using 11street payment service can cause problems such as not receiving the product, receiving different product etc.

For sales products and contents registered by the seller, 11street run by Celcom Planet has no responsibility on any of the registered contents.