Did you know?

GUS guarantees every insured will be contacted within 17 minutes of receiving an emergency claim.

Did you know?

Our in-house Damage Response Centre is always open for business : 24/7/365

Did you know?

70% of claims handled by our Damage Response Center are related to water damage, compared to 30% ten years ago.

Did you know?

We answer more than 67,000 calls each year at our call center.

Did you know?

There are 240 GUS locations in 6 provinces across Canada.

Satisfied customers

It was a mess in here, they came in and cleaned it up very fast. We were very pleased !

Mr. Richard Morrow, Mountain, Ontario

Satisfied customers

The service was totally awesome!

Mr. Charbonneau, Sorel-Tracy

Satisfied customers

I was very pleased with the service. They were friendly and helpful—truly beyond reproach!

Mr. Éric Bédard, Saint-Rédempteur

Satisfied customers

I give the GUS Lanaudière team an A+ for their excellent service and efficiency. They delivered the best service I’ve ever had!

Mr. Gaetan Morrin, Repentigny

Satisfied customers

We were very satisfied with their service. Everything was by the book and fast too—they arrived an hour and a half after our insurer’s call. I have only good things to say about them!

Mr. Claude Provencher, Notre-Dame-de-l’Île-Perrot

Satisfied customers

The emergency team was a godsend. They were tidy, friendly, quick, professional, and polite! A top-notch team from A to Z!

Mr. Raphi Abergen, Roxboro

Satisfied customers

Excellent service! They arrived onsite in no time flat and did a thoroughly professional job. And they were competent and friendly to boot! I give them an 11/10!

Mr. Serge Dallaire, Saint-Odilon-de-Cranbourne

Other damage prevention tips

The people involved and their role in handling the disaster

When disaster strikes, many people are involved in the case. Here is the list of the main people involved and what they do.

Insurer: The insurer (or the broker, as the case may be) is who you can deal with first if you are the victim of a disaster.

Independent claims adjuster: Independent claims adjusters are professionals certified to analyze the facts and circumstances surrounding disasters (e.g., fires, theft, accidents) for a claims adjusting firm. These firms are hired by insurers to manage cases on their behalf. They work for multiple insurers.

Broker: This is an independent company that acts as an intermediary between an insurance company and the consumer.

Damage restoration company: This is an independent company assigned to restore an area damaged by a disaster.

Minor work you can do yourself

Dealing with mould patches

All residences contain mould spores just waiting for the right conditions to grow. What are the right conditions?

Heat

Humidity

Lack of ventilation

Food in the form of organic material (e.g., paper, wood, jute fibre, dust)

Most of the mould found in a home is the same type found in bathrooms. It is on the surface, so you can simply clean it up without demolishing the wall.

However, do not take the presence of mould lightly, because over time it can damage building material and even the structure of your residence. Also, depending on the type of mould found in the home and the health of the occupants, mould can trigger allergies or even make people sick. So take basic precautions before cleaning up mould. If you have any doubts, don’t hesitate to contact a GUS professional.

Cleaning methods

Do not use bleach. It is corrosive and dangerous if used improperly, and you don’t need it in this case. Here is what you do:

Dilute some dish soap in a pail of water.

Wear rubber gloves and a dust mask like the type painters use.

Dip a cloth in the pail, fold it in four, wring it out, and wipe the surface. Rinse the cloth in the bucket frequently. When you don’t see any more mould, it’s all gone.

Rinse the surface with clean water.

Paint the surface if it was yellowed by the mould.

If the extent of the damage is more severe or if you aren’t certain about the results, contact a Groupe Urgence Sinistre specialist, who will be glad to help.