There will be no courier collection on Monday 27th May. Orders placed from 3pm on Friday 24th May will be collected on Tuesday 28th May. Both our shops in Kelso and our customer services department will be open as normal over the bank holiday weekend.

Please allow up to 3-5 days for delivery. We use a courier, next working day delivery service, for all products unless you have selected the Royal Mail option at the checkout on the website. We will endeavour, to dispatch products immediately on confirmation that your order is accepted and issue of your Order Reference Number although, if any product that you order is out of stock, we will contact you by telephone or email as soon as practicable to let you know. If delay in dispatch is likely to exceed 7 days you may, provided the product has not been dispatched, cancel your order and we will refund all sums paid by you.

A delivery pre-advice text or e mail is sent to you the day the item is dispatched. A second notification, on the day of delivery is then sent giving you details of your 1 hour delivery window. The text or e-mail message allows you to re-organise delivery to another day, select a safe place for your parcel to be left if this is preferred or to select a nearby Pick Up Point where you can collect from a shop close to you. Instructions can be given at our checkout for packages to be left in a specified safe place or with a neighbour if you are likely to be out when delivery is made.

UK Delivery Costs

Orders up to £30£2.50 Royal Mail 1st Class or£3.95 Royal Mail Tracked 48 hour service or £4.95 Courier delivery next working day

Orders up to £75£3.95 Royal Mail Tracked 48 hour service or£4.95 Courier delivery next working day

Royal Mail 1st Class Requires no signature and no instructions can be given to leave the parcel in a safe place. We are unable to deliver to PO Box addresses.

Royal Mail Tracked 48 Requires a signature unless an instruction is given to leave the parcel in a safe place. We are unable to deliver to PO Box address.

Courier Delivery – Next working day (Monday to Friday)Our courier service is next working day for UK, 2 days for Ireland, Scottish Islands and Channel Islands.

A delivery pre-advice text or e mail is sent to you the day the item is dispatched. A second notification, on the day of delivery, is then sent giving you details of your 1 hour delivery window. The text or e-mail message allows you to re-organise delivery to another day, select a safe place for your parcel to be left, or to select a nearby Pick Up Point where you can collect from a shop close to you.

Click and CollectOrders can be picked up from our shop at 46 The Square, Kelso, rather than using any of our delivery services. An email will be sent to you advising when your parcel is ready for collection. Orders placed by 1pm will normally be available for collection the following day.

European Delivery Costs

Orders under £150£10.00 Royal Mail International Signed* For (3-7 days) or£15.00 Courier delivery (2-5 day delivery - dependent on country of destination)Please note delivery charges will also apply to any exchange or replacement orders unless the Product originally ordered was faulty or not as described.

Orders £151 to £200£15.00 Courier delivery (2-5 day delivery - dependent on country of destination)Please note delivery charges will also apply to any exchange or replacement orders unless the Product originally ordered was faulty or not as described.

Orders over £200FREE courier delivery (2-5 day delivery - dependent on country of destination)Please note delivery charges will also apply to any exchange or replacement orders unless the Product originally ordered was faulty or not as described.

*Royal Mail International Signed For requires a signature on delivery. Due to this we are unable to deliver to PO Box addresses.

USA Delivery Costs

Orders under £200£15.00 Royal Mail International Signed For (3 – 10 days) or£30.00 FedEx (2 days)Please note delivery charges will also apply to any exchange or replacement orders unless the Product originally ordered was faulty or not as described.

Orders £201 to £500£30.00 using FedEx (2 days)Please note delivery charges will also apply to any exchange or replacement orders unless the Product originally ordered was faulty or not as described.

Orders over £500£40.00 using FedEx (2 days)Please note delivery charges will also apply to any exchange or replacement orders unless the Product originally ordered was faulty or not as described.

Rest of World Delivery Costs

Orders under £200£20.00 Royal Mail, International Signed For (3 – 10 days)Please note delivery charges will also apply to any exchange or replacement orders unless the Product originally ordered was faulty or not as described.

Orders £201 to £500£50.00 using FedEx (2-5 days)Please note delivery charges will also apply to any exchange or replacement orders unless the Product originally ordered was faulty or not as described.

Orders over £500£75.00 using FedEx (2-5 days)Please note delivery charges will also apply to any exchange or replacement orders unless the Product originally ordered was faulty or not as described.

Deliveries Outwith the EUDeliveries outwith the EU may be subject to local sales taxes, custom charges and/or import duties, over which we have no control, and for which we cannot accept liability. If they apply they may require to be paid before the parcel will be released for delivery. You may be required to pay additional charges for customs clearance. We have no control over these charges and cannot advise you what they may be. As customs policies vary from country to country, you may wish to contact your local Tax or Customs office for further details.

Traditionally PackagedGreat pride is taken by our staff when packing your order. All items dispatched in boxes are packaged in tissue with the box wrapped in traditional brown paper and taped with luxurious A Hume Country Clothing logo'd tape. Items such as sweaters, trousers and shirts are packed in high quality bespoke A Hume Country Clothing branded cellophane bags.

What is your Returns Policy?

If for any reason you are unhappy with your purchase you can return it to us within 28 days of receipt for a full refund or exchange as long as it is unused and in its original packaging. We will be happy to exchange the item for a replacement or to make a refund which will go to the card which was used when you made your purchase. We are not able to refund any return postage charges but we will send any exchange items free of postage charges for UK Mainland. Please note delivery charges apply to any exchange or replacement orders outwith the UK Mainland, unless the product originally ordered was faulty or not as described.

Unless an item is faulty or not as described, we will not refund or offer an exchange on orders that have been altered or made to measure.

How do I arrange an Exchange?We are happy to exchange an item for you. Please provide details on your returns slip. If the new item you require costs less than the one you have returned we will refund the difference. If it costs more than the one you have returned we will need to take an additional payment from you before we can send you the item. Please make sure you give us a daytime telephone number or your email address so we can contact you.

How do I return something?We want to make the process as simple and cost-effective for you as possible.

Royal Mail - £3.50Please note that Royal Mail will only accept items no greater than 61 x 46 x 46 cm in size and under 2kg in weight.

Fill out the returns slip that comes with your parcel.Enclose the returns slip with the product you are returning and package up securely, removing the original labels.You can purchase this returns label via our website here: https://www.ahume.co.uk/royal-mail-collection-charge-p1454 or call us on 01573 224 620Upon payment we will arrange for your Drop to Shop label to be emailed to youThe label should be printed and applied to the parcel.Take to the Post Office and obtain a certificate of postage.

DPD Local: Drop to Shop - £5.00We can arrange for a pre-printed label to be emailed to you. This allows you to return your parcel via the DPD Local network of registered shops.

Fill out the returns slip that comes with your parcel.Enclose the returns slip with the product you are returning and package up securely, removing the original labels.You can purchase this return option via our website here: https://www.ahume.co.uk/courier-return-via-interlink-shop-p1455 or call us on 01573 224 620Upon payment we will arrange for your Drop to Shop label to be emailed to youThe label should be printed and applied to your parcel.Take your parcel to the nearest Registered Shop Return Point.Find your nearest DPD Local Collection Shop (link)You can track the progress of your return using the DPD Local tracking number on the receipt you will be given when you drop your parcel off.

DPD Local: Collection Service - £8.00We can arrange a collection on your behalf with our courier for a specified date between 0900 and 1700 hrs.

Fill out the returns slip that comes with your parcel.Enclose the returns slip with the product you are returning and package up securely, removing the original labels.You can purchase this return service via our website here: https://www.ahume.co.uk/courier-collection-charge-p1449 or call us on 01573 224 620Please specify the day you would like the collection to occur in the notes field at the checkout. We will then pre-book the collection for the working day you request.The parcel will be collected anytime between 0900 – 1700 on the dayYou can track the progress of your return using the DPD Local tracking number on the receipt you will be given when your parcel is collected.

DPD Drop to Shop - £15.00We can arrange for a pre-printed label to be emailed to you. This allows you to return your parcel via the DPD Local network of registered shops.

Fill out the returns slip that comes with your parcel.Enclose the returns slip with the product you are returning and package up securely, removing the original labels.You can purchase your returns label via our website here https://www.ahume.co.uk/courier-shipping-p3107. Upon payment, we will arrange for your Drop to Shop label to be emailed to youThe label should be printed and applied to your parcel.Take your parcel to the nearest Registered Shop Return Point.Find your nearest DPD Local Collection Shop (link)You can track the progress of your return using the DPD Local tracking number on the receipt you will be given when you drop your parcel off.

Parcels are returned at your own cost. We strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received by our store. Items lost in transit will not be treated as returned.

Please remember to enclose the Returns Slip that comes with your purchase and use the label provided to return your goods to us.

Goods Damaged In TransitIn the event of a product being damaged on receipt, it should be returned for our inspection immediately.

Under no circumstances must a product be used when damaged, as you will be deemed to have accepted it in its damaged condition. Before a replacement product or refund can be issued, the product must be returned for our inspection as the product may have to be returned to the manufacturer for testing.

All postage and packaging fees will be reimbursed for valid damage claims.

CANCELLATION, RETURNS, EXCHANGES AND REFUNDS

If you are contracting as a consumer, you may cancel a contract at any time within 14 working days from the date of physical delivery. You are not required to state any reason for cancellation. If you exercise the right to cancel, you will, subject to the conditions below, receive a full refund of the price paid for the products including the original delivery cost but will not be reimbursed for any original delivery costs in excess of those specified in Para 6 above if incurred at your request or the cost of returning the product or parcel.

You must notify us of your cancellation in writing and send to A Hume (Outfitters) Limited, 46 The Square, Kelso, TD5 7HL or in another durable medium, by e-mail to enquiries@ahume.co.uk.

Your cancellation notice should state your full name and address and the date of your order and of physical delivery. You must return the product to A Hume (Outfitters) Limited, 46 The Square, Kelso, TD5 7HL without undue delay and in any event not later than 14 days from the date on which you intimated your requirement to cancel to us. You will have to bear the direct cost of returning the product. Reimbursement to you will be reduced by any diminished value of the product resulting from handling of it by you or by persons permitted to you beyond what is necessary to establish the nature, characteristics or functioning of the product.

We offer consumers 28 days unconditional approval on any product purchased from our website. The full price of the product will be refunded for any unsoiled products returned to us, in an unused condition, and with the original packaging, within 28 days of receiving the Product or alternatively, if you wish, you may exchange any product. The 28 days unconditional approval does not affect your statutory right to cancel.

Refunds will only be made after the returned product has been received by us. Payment will be refunded within 14 days of our receipt of the product has been returned to us by then. You require to prepay return postage or carriage costs and these will not be reimbursed.

Refunds will be made in the same manner as the original payment. On receipt of a returned item which was originally paid for by credit card, a reimbursement will be made directly to the credit card account of the person who paid for the product. Where an exchange item is required, the card will be recharged on dispatch of the replacement Product.

Unless faulty or not as described, we will not refund or offer an exchange on made-to-measure products

We are a Feefo Gold Trusted Merchant and have a 99% Service and 99% Product rating on Feefo’s independent review site.

Shop with confidence with FREE UK delivery on orders over £75, FREE European delivery on orders over £200 and a 1 hour delivery slot with all UK deliveries via our courier DPD Local