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FAQ

Banking FAQs

A. It is easy to deposit money on Adda52.com. All you need to do is follow these simple steps:

Create an account by filling up simple details.

Go to 'My Account' page.

Click on Buy & agree to the terms and conditions.

You can deposit an amount between the minimm and maximum deposit limit. This will be shown to you on the Cash Deposit page.

Q. What is Deposit Bonus?

A. The bonus chips that are awarded to a player in addition to chips purchased by him on entering a bonus code at the time of transaction is known as Deposit Bonus. The bonus chips awarded are called “ Locked Bonus Chips” because one cannot use the locked Bonus chips to play in the real cash games. Once you accumulate loyalty points, the bonus chips will be unlocked automatically. To know more, visit our "Bonus Offers" Page.

An agent from the 'Pay by Cash' team will contact you on your mobile number and will set up an appointment with you to complete the purchase. In case you do not receive a call within 48 hours, please contact us at info@adda52.com.

Q. What is the min. & max. amount I can deposit?

A. The minimum deposit that you can make is INR 50. The maximum amount of deposit is initially INR 10,000 for a new user. However, based on user’s past history/loyalty points and playing pattern, the maximum deposit amount is automatically increased up to INR 50000. Users can also put in a request to our customer support to increase the buy in limit at info@adda52.com.

CASHOUT

Q. How do I get the money won on Adda52.com?

A. Receiving the money won on Adda52.com is easy. When you win any money on our real tables, the wining amount shall be credited to your Adda52 chip balance immediately. You can check the same on 'My Account' section at any time. You can redeem this balance or a part of it by following the method given in the previous question.

Q. How to withdraw money?A. You can withdraw all the money in your current Balance at any time as adda52.com provides Express Redemptions. All Withdrawals will be treated as Express Redemptions and Amount will be deducted from your Adda52 account instantly.

Go to My Profile page.

Click on Redeem & agree to the terms and conditions.

In the redeem page you can choose from two options -

By Cheque- If you wish to withdraw the money by a cheque. In that case, you will need to provide your contact address.

Online- You can choose this option if you want the money to be deposited in your account online. Here, you will need to provide your Bank Account Number and IFSC Code.

Note: Mobile Number Verification is compulsory for all users who make a redemption request.

Q. How many number of times I can withdraw money?

A. At Adda52 we believe in No Limit redemption. You can withdraw your money as many times as you wish.

Q. How do I change my bank account details on Adda52.com?

A.It’s easy to change your bank account details on Adda52.com. Just mail your new account details on bank@adda52.com & your account details will be updated within 24 hrs. Alternatively, you can call our customer care number: 1800-3000-0611 (Timings : 11:00 AM to 11:00 PM | Mon - Sat ). Our customer support may request for some verification documents for the same to ensure complete safety and security for our users.

Q.Will there be a fees levied on withdrawal of money?

A. We do not levy any fees on withdrawal of money. However, if you are making a withdrawal without playing adequate number of hands on real cash tables, and fail to accumulate loyalty points equivalent to 12% of the requested withdrawal amount, a transaction fees of 7% of the deposits made or requested withdrawal amount (whichever is lower) will be levied for the first such offence. 10% deduction will be Levied on the subsequent offences. The above mentioned 12% loyalty points will have to be earned by the player between the time of last Deposit or Last Withdrawal (whichever is later) and the time of current withdrawal request. Adda52 also reserves the right to waive off this transaction fees on specific request from the user on a case to case basis.

Q. What will happen if my transaction gets failed and chips are not credited to my Adda52 account? However, the money gets deducted from my bank account.

A. Please contact info@adda52.com with the date and approximate time of your transaction immediately. Our operations team will look into the matter and fix your problem as soon as possible. If this happens on a weekend and you are not able to reach our customer support team immediately, please drop them a mail and they will revert back on the next working day. We make every effort to trace down incomplete transactions and retrieve the funds and we get complete support from our partner banks in doing this.

Q. What will happen incase of bonus misuse?

A. If you file for redemption on receipt of any purchase bonus, without earning the pre-defined loyalty points, the same will be considered as misuse of Bonus. In such case, Adda52.com reserves the right to forfeit the complete Bonus or same amount may be deducted from real cash or Redemption.

TDS

Q. What is the percentage of tax deducted when I convert my VIP chips back to REAL chips?

A. If your total winning is 10000 or above, a TDS (Tax Deducted at Source) equal to 30% is deducted when you convert your VIP chips back to REAL chips.