Secure prints randomly get stuck in local print Queue on B8075

Have a Xerox AltaLink B8075 with a Windows 2012 R2 server using the Xerox global driver. When a user prints, they select secure print and put in the pin they want. They go to the printer and go to secure prints and tells the printer to print all and put in there pins.

The end result.....if they aren't paying attention some prints stay stuck in the local print queue and don't get release and they end up missing prints. As an admin, I can see the prints held on the local printer in the queue, but on the screen it shows nothing is in the queue.

Any idea on the issue? I'm thinking it is a bug with the printer firmware as the job is already on the printer. We have the latest firmware of Dec 8 2017 100.008.057.09602.

Re: Secure prints randomly get stuck in local print Queue on B8075

I missed that. I went to the Xerox site and went under drivers & downloads and picked all operating systems and the firmware it gave is what I have. Would think it would list the latest firmware. Don't see a way to go where to see the latest firmware from that webpage.

Re: Secure prints randomly get stuck in local print Queue on B8075

Think I see how the site works now. If you go under Security Information it shows the firmware and stuff. Would rather see it listed with the drivers and have a firmware section like normal. Will have to read through thoughs and see.

Re: Secure prints randomly get stuck in local print Queue on B8075

Updating to latest firmware fixed our issue. Don't like how Xerox has the firmware buried on the site and I missed it. Didn't see anything mentioned about our problem in the release notes that I could see. So, various fixes must be in the firmware as well and not noted?