Our Custom Upholstery ships directly from the manufacturer, please allow 6-8 weeks for premium in-home delivery. With Premium In-Home delivery, the item is brought into your home, unpacked, and assembled (except for some and headboards, which are not unpacked or assembled.) Delivery is by appointment. Monday-Friday, in all areas; Saturday delivery in some areas. Our delivery service will contact you to arrange a day. This service is available in the contiguous 48 states only. We cannot accept returns on monogrammed, personalized, special-order items, or on items damaged through normal wear and tear.