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This release was one of several issued as part of the implementation of the first Bank of America Settlement Agreement negotiated by Lainey and co-counsel Linda Dardarian using Structured Negotiations. This agreement was the first in the country to address Talking ATMs, web accessibility, and alternative formats. As of early 2008, Bank of America had over 11,000 Talking ATMs.
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In 2000, California Lawyer Magazine recognized the value of Structured Negotiations by naming Lainey and co-counsel Linda Dardarian in the group of twenty one California Lawyers of the Year. This article about their work ran in the magazine’s December, 2000 issue.
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This press release, announcing Bank of America’s first 15 Talking ATMs, was issued as a result of the first Bank of America settlement agreement negotiated using the process of Structured Negotiations. The agreement was negotiated by Lainey Feingold and Linda Dardarian on behalf of the California Council of the Blind (CCB) and several individual blind advocates. The Disability Rights Education & Defense Fund (DREDF) also represented the Claimants.
As of early 2008, the bank has installed more than 11,000 Talking ATMs.
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The press release about Wells Fargo’s initial Talking ATMs in California was issued as a result of the Wells Fargo California Settlement Agreement. The agreement was the first in the country in which a bank agreed to install Talking ATMs at every location in a single state. It was negotiated using Structured Negotiations by Lainey and co-counsel Linda Dardarian on behalf of the California Council of the Blind and individual members of the blind community. The Disability Rights Education and Defense Fund (DREDF) also represented the Claimants.
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This release was issued as a result of a Settlement Agreement negotiated by Lainey and co-counsel Linda Dardarian using Structured Negotiations. This agreement was the first in the country to address Talking ATMs, web accessibility, and alternative formats. Read the full Bank of America Settlement Agreement.
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The Bank of America California and Florida Agreement was negotiated by Lainey Feingold and Linda Dardarian using Structured Negotiations on behalf of the California Council of the Blind (CCB) and several individual blind advocates. The Disability Rights Education & Defense Fund (DREDF) also represented the Claimants. This was the first agreement in the country in which a bank committed to make its website accessible, and the first in which a bank committed to install Talking ATMs in more than one state. This was the first of three agreements involving Bank of America’s services for blind customers. The interim Bank of America national agreement and the final Bank of America national agreement are posted in the Settlement Agreement Category.
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The Citibank Pilot Press Release was issued as a result of the Citibank Preliminary Talking ATM agreement, the first agreement in the United States in which a bank agreed to install Talking ATMs. The agreement was negotiated by Lainey and co-counsel Linda Dardarian using Structured Negotiations on behalf of the California Council of the Blind and blind advocates Steven Mendelsohn and Kathy Martinez. After the pilot announced here, the parties negotiated a final Citibank settlement agreement which resulted in installation of Talking ATMs at all Citibank branch locations in the United States.
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The Wells Fargo California ATM and Alternative Format Settlement Agreement was the first in the United States in which a bank made a state-wide commitment to install Talking ATMs. The Agreement was negotiated by Lainey and Co-Counsel Linda Dardarian using Structured Negotiations. Claimants in the case were the California Council of the Blind and the…
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The Citibank Preliminary Talking ATM agreement was the first agreement in the United States in which a bank agreed to install Talking ATMs. The agreement was negotiated by Lainey and co-counsel Linda Dardarian using Structured Negotiations on behalf of the California Council of the Blind and individual representatives of the blind community.
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Simplified Summary

This document is the first legal agreement in the United States about Talking ATMs. The agreement was signed by Citibank, the California Council of the Blind, and blind bank customers. No lawsuit was filed. Instead, a formal process known as Structured Negotiations was used. Lainey Feingold and Linda Dardarian were the lawyers for the blind community.