It understands human natural language, not just keywords

Users can converse with the bot in a way that they would to a friend. You can use slangs and localized terms, too — Singlish terms, for example

Speak as how humans usually do

User engagement with conversation-based systems differs from mobile and web applications for the simple reason that customers expect a conversation to feel like one — no click-throughs, just simple chat. With its natural language understanding capabilities, customers can chat with our chatbot like they usually do.

Contextual understanding

Unlike traditional bots, natural language processing relies on identification of intents. This way, the bot understands what the customers mean, even if certain keywords remain the same. Intents allow the bot to recognize the context of the conversation, boosting its response accuracy.