Shipping

COVID-19 UPDATE

Possible delays with tracking updates and delivery times

Please note that some carriers are experiencing processing and delivery delays due to COVID-19 and the volume of shipments being received. This means you could experience delayed tracking updates and possible longer delivery times. International packages are experiencing processing and delivery delays due to limited airline transportation and additional safety precautions due to COVID-19. If you have not seen any recent tracking updates or delivery confirmation please be patient as carriers work through processing your shipments.

Worldwide, flat rate shipping

We are doing our best to make shipping as fast and inexpensive as possible for our customers. As we have received discounts from the shipping carriers, we have passed on those savings to you. We are now offering flat rates for shipping worldwide. The following are the shipping charges depending on the country and the size of the items you are purchasing.

* Approximate delivery speed is expressed in business days, not calendar days, does not include weekends and public/state holidays and includes an order processing time - time it takes to prepare and pack your order. Note that distance and weather may affect delivery times. International delivery estimates depend on the destination country’s postal service.

Order processing

Your order is shipped within 1-3 business days after the payment is cleared. Upon completion of your order, you will get an email notification with details on when your order was shipped. If you do not receive this confirmation, please check your 'junk' folders as these emails sometimes get blocked. If you have selected a shipping method that has a tracking service, this email will also contain a tracking number (delivery confirmation) so you can always check the status of your order. If you need any help with checking the status of your order, please contact us.

Tracking

Please note that if you would like to be able to track your parcel select a shipping option with tracking.

Delivery times

Please note that delivery times given are estimates only and FrostyFly shall not be liable for any delays. We have no influence on the transit times once the package leaves our warehouse. Please also note that delivery estimates are usually expressed for items sent between most major urban centres and depend on your destination. In addition, these delivery standards are in business days, not calendar days. If you have selected a trackable shipping method, you will be able to get the status of your delivery.

International orders

Customs delays All orders are shipped from Ontario, Canada. International orders might get delayed in customs. This is nothing uncommon and can delay your package up to 4 weeks on top of the regular delivery time. We understand that this can be very annoying when it happens, but you will need to be patient.

Duties, import fees, and taxes We are not responsible for any duties, import fees, and taxes that may be charged by your country. If you are unsure about your laws and regulations in your country, please contact your local postal agency prior to purchasing to find out the details. If you refuse any shipment from Frosty Fly, you are still responsible for the original shipping costs as well as any penalties, duty, taxes, and customs clearance charges. This amount will be subtracted from your refund.

For all orders from the UK - Please note that by British Customs Law, all applicable Taxes (VAT), as well as customs clearance fees, must be paid for all shipments entering the UK. Presently, for importing items from countries outside the EU, which have a value of over £15, you will be charged VAT of 20% of the value of the goods. Additionally, Royal Mail charges the international handling fee for holding the package and collecting the VAT in the amount of £8.

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COVID-19 Update: We are open and filling orders. Possible delivery delays, please see our Shipping page for details. Dismiss

Shipping

INTERNATIONAL

Lettermail

Lettermail (Registered)

Small Packet™

International Parcel – Air

Tracked Packet™

Xpresspost™

Economical, small, light and thin parcels

Tracked, small, light and thin parcels

Economical, small & light parcels

Tracked, larger parcels

Tracked, small & light parcels

Fast, tracked

Approximate delivery speed (in business days)*

4 – 12

4 – 12

6 – 12

6 – 12

6 – 12

4 – 9

Tracking

–

Yes

–

Yes

Yes1

Yes

On-Time Delivery Guarantee

–

–

–

–

–

Yes

Liability Coverage (up to CAD $100)

–

Yes

–

Yes

Yes

Yes

Signature

–

Yes

–

–

–

–

1 Tracking for Tracked Packet International available for within Canada only* Approximate delivery speed is expressed in business days, not calendar days, does not include weekends and state holidays and includes an order processing time – time it takes to prepare and pack your order. Note that distance and weather may affect delivery times. International delivery estimates depend on the destination country’s postal service.

Shipping

UNITED STATES

Lettermail

Lettermail (Registered)

Small Packet™

Tracked Packet™

Expedited Parcel™

Xpresspost™

Economical, small, light and thin parcels

Tracked, small, light and thin arcels

Economical, small & light parcels

Tracked, small & light parcels

Tracked, larger parcels

Fast, tracked

Approximate delivery speed (in business days)*

4 – 10

2 – 6

5 – 10

4 – 9

4 – 8

2 – 5

Tracking

–

Yes

–

Yes

Yes

Yes

On-Time Delivery Guarantee

–

–

–

–

–

Yes

Liability Coverage (up to CAD $100)

–

Yes

–

Yes

Yes

Yes

Signature

–

Yes

–

–

–

Yes

* Approximate delivery speed is expressed in business days, not calendar days, does not include weekends and state holidays and includes an order processing time – time it takes to prepare and pack your order. Note that distance and weather may affect delivery times. International delivery estimates depend on the destination country’s postal service.

Shipping

CANADA

Lettermail

Lettermail (Registered)

Expedited Parcel™

Xpresspost™

Economical,small, light andthin parcels

Tacked, small,light and thinparcels

Tracked, largerparcels

Fast, tracked

Approximate delivery speed (in business days)*

2 – 8

2 – 6

2 – 14

2 – 8

Tracking

–

Yes

Yes

Yes

On-Time Delivery Guarantee

–

–

–

Yes

Liability Coverage (up to CAD $100)

–

Yes

Yes

Yes

Signature

–

Yes

–

Yes

* Approximate delivery speed is expressed in business days, not calendar days, does not include weekends and state holidays and includes an order processing time – time it takes to prepare and pack your order. Note that distance and weather may affect delivery times.