Work history

Currently

Event Manager

BT

Dec 2008

Responsibilities:
• Liaising with internal and external clients and ensuring customer satisfaction levels are maintained.
• Managing the Italian Event Conference Calls, including some of the English speaking ones.
• Leading and coaching of new team members on the Company processes and procedures.
• Translating and proofreading of BT technical descriptions and prompts for their products and services, both in English and Italian.
Achievements:
• Developed strong relationships with both internal and external clients at all levels, both in the UK and overseas, which led to new business for the Company.
• Successfully managed large Event Conference Calls from inception to end, which led to high levels of customer satisfaction.
• Delivered training sessions to new team members, resulting in increased performance and motivation.

2014

Project Manager

BT

Aug 2014 - Dec 2014

Responsibilities:
• Responsible for the set-up, development and implementation of BT Conferencing within the new office in Budapest.
• Training team members on processes and procedures, and on managing large Event Conference Calls from inception to end.
• Evaluating the Event Conference Call from start to end, and ensuring staff complied with processes and procedures.
• Supporting and coaching team members to achieve effective performance.
Achievements:
• Developed and presented internal training courses to BT colleagues resulting in the development of a more comprehensive understanding of their responsibilities.
• Developed strong coaching skills that created a positive coaching environment that enhanced performance.
• Assisted Hungarian colleagues with the improvement of their language skills for both English and Italian, resulting in a higher service quality provided to the Company’s clients.

2008

Executive Assistant

GTF

Aug 2006 - Jun 2008

Responsibilities:
• All office general administrative duties.
• Liaising with all external clients to upsell the quality check control service.
• Responsible for organising travel arrangements for international trade fairs and internal/ external meetings. Utilised translation skills, as duties included the translation of brochures, website, contracts and correspondence with International clients, as well as consecutive interpreting at meetings.
• Assisting in the recruitment of both temporary and permanent staff.
Achievements:
• Built strong relationships with the Company’s new and existing clients (main Italian fashion designers), resulting in the development of new business opportunities. Key clients include Versace and Marzotto.
• Inducted staff to increase employee retention rates.