WHO SENT MY FLOWERS?

We always want the arrival of our flowers to delight recipients. At times, they might arrive without a note or signature from the sender, which can understandably beg some questions.

If you’ve received a Bouq anonymously, you may contact our customer support team to look into the order. In cases where the sender intended for a note to be included, we’ll be happy to pass the message along. If the sender did not include a note with their order, we must adhere to our privacy policy and therefore, will not be able to relay any information about the sender.