The Right Feedback. The Perfect Time.

Fetch helps you ensure guest satisfaction, before it's too late. Automatically survey guests during their stay, in just 1-tap, and alert staff in real-time of recovery opportunities. Happier guests, better reviews, more bookings.

Recognize, Recover, & Retain Guests

1-Tap Feedback

Proactive engagement

Fully branded

Smarter marketing

The TownInn’s Secret Weapon.

"My staff can find and fix problems, before a guest leaves unhappy and takes their experience online for the world to see. Actionable insights when we need them most. Fetch's 1-tap surveys are the only engagement our guests will answer. They get the results needed to be a reliable piece of our operations--not just another survey."

Daniel Seifer

Operations & Revenue ManagerTown Inn Suites, Toronto

Our Approach To Recovery.

Identify Opportunities

Find on-site recovery opportunities by proactively surveying your guests during their stay. That way you can recover before they checkout and their experience was spoiled. Our 1-tap surveys will find 20x more opportunities.

Facilitate Recovery

Tell the right staff, about the right guests, at the right time. Real-time alerts when a guest needs attention, and a ticket management dashboard to help recover and track issues until they’re resolved. In-app two-way messaging lets staff collaborate and communicate with guests to ensure the right solution, every time.