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Who should attend Giving and Receiving Feedback and Constructive Criticism

Students, employees, managers, supervisors, business professionals

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Give vs. Receive: There’s a Big Difference, and It’s Important to Master
BOTH!

Every time two or more people get together to discuss anything in the workplace,
an opportunity exists to either build relationships or damage them. So when it
comes to discussions that require absolute clarity (feedback) and/or potentially
sensitive subjects (criticism), it’s important that you are skilled enough to
handle whatever comes your way ... regardless of which side of the table you
happen to be sitting at.

We developed the Giving and Receiving Feedback and Constructive Criticism
seminar to help you handle yourself professionally and effectively in every
situation you face. Regardless of your title, there are basically four distinct
roles you play when it comes to feedback and criticism, and each requires a
different effort and strategy from you. Here’s a glimpse of what you’ll learn in
this training that will make you both a better GIVER and RECEIVER of feedback
and criticism ...

Effectively communicating feedback to achieve those goals isn’t always easy ...
especially when the message is complex or the receiver isn’t listening. We’ll
show you the techniques that’ll help you get your message across effectively
every time.

RECEIVING FEEDBACK: When you’re receiving feedback from others, it’s your
job to make sure that you completely understand what they’re saying and why
they’re saying it ... as well as what you’re supposed to do next.

At this seminar you’ll learn how to ask probing and clarifying questions to make
sure you understand and can act upon the feedback in appropriate ways ... even
if the person delivering feedback is flat-out lousy at making him- or herself
clear!

GIVING CRITICISM: When it comes to giving criticism, you must focus on
making that criticism 100% constructive. Egos are fragile and important
relationships are on the line.

You can’t afford to be wishy-washy and have your message go unheard, nor can you
afford to damage relationships by offering scathing criticism. There’s a fine
line here and it’s one you don’t want to cross! In this training, you’ll learn
how to give honest, helpful criticism in a way that builds understanding and
cooperation.

RECEIVING CRITICISM: Hands down, this is the hardest challenge you face
in the workplace. The simple truth is that sometimes you’re going to receive
criticism that may be well-intentioned, but that feels like someone is pelting
you with a ton of bricks. That’s when your professionalism is put to the test.

This doesn’t mean you have to take anything anyone dishes out, but it does mean
that you need to be strong enough to not overreact and smart enough to probe for
the real message. We’ll show you how to do that when you attend this seminar!

Giving and Receiving Feedback and Constructive Criticism Agenda:

I. Handling Personalities

Develop a sense of trust and open the lines of
communication so feedback becomes a part of the culture

Deliver criticism and feedback to a variety of
personality styles

Adapt your communication approach to meet
others’ needs, not your own

Protect people’s egos, fragile or large

II. Handling Emotions

Keep from crossing the line between
constructive and destructive criticism

Use succinct, specific language to deliver
messages with sensitivity and generosity

Listen and respond with empathy and respect

Help others change their thinking from victim
to controller

III. Constructing the Message for a Variety of
Situations

Give one-on-one feedback or criticism

Give feedback or criticism to a group or team

Give feedback or criticism to a peer

Give feedback or criticism to a boss

IV. Receiving Feedback and Criticism With
Grace

Learn to listen first and react later

Look for the truth in every message, theirs
and yours

Separate the messenger from the message to
maintain positive relationships