Posts Tagged ‘communication’

Whether in business or your personal life, giving effective feedback is critical to good communication.

The Center for Creative Leadership (CCL) has a three-step process for effective feedback called the Situation-Behavior-Impact model. As they state, “SBI provides a structure that helps keep your feedback focused and relevant, and increases the likelihood it will be received in a clear, non-defensive manner by the recipient.”

The mindmap below provides more detail on the model. Click on the mindmap to enlarge:

In March 2006, I had an opportunity to participate in a leadership development program at CCL in Greensboro, NC. During that seminar the SBI model was shared and immediately I saw it’s usefulness. I hope you find it useful as well.