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We currently offer live chat support in English only.

To start a live chat, please temporarily change your site's language to English by following these steps.

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Squarespace 5 Help

For questions about the legacy Squarespace 5 platform, please visit its Help Center:

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Regain access to your account

If you’ve tried to recover your Squarespace account and still can’t access it, we’re here to help. Please enter as much information as you can, but if you’re not sure about specific details, provide your best guess.

Before you begin:

• Did you already try to recover your account through the login page? We’ll ask you to try that first if you haven’t yet.

• For your security, we’ll only provide account details to the account holder.

If you have a tax exemption certificate, attach it here. .pdf, .png, .jpeg file formats are accepted.

Use this form to submit a request about exemption from sales tax collected for Squarespace payments.

Enter the details of your request here. If you’re not based in a country or state where we collect taxes, and you believe we shouldn’t collect taxes from you, please explain.

If you have feedback about how we collect sales tax, submit it here.
Your feedback helps make Squarespace better, and we review every request we receive. Please note that we can't reply individually, but we’ll contact you if we need more details.

General sales tax feedback

Request an exemption from sales tax

Help and support during the
Coronavirus Pandemic

We understand the tremendous challenges the Coronavirus pandemic is causing for people and small businesses across the world. Here at Squarespace Customer Support, we’re doing everything we can to answer your questions and provide assistance to our community.

If you need support during these uncertain times, submit the following form and we’ll look into options for you. Please provide specific details regarding your issue or request, such as:

• Pause or cancel my subscription

• Discuss options for financial relief from subscription costs

• Help me adjust my site to the current situation

• Advise me on how to best set up my new site

• Enable a specific feature on my site

A member of our team will respond as quickly as possible.

Upload a screenshot of the issue you’re having, or the site content you'd like to modify, so we can help you more quickly. Learn how to take a screenshot here: http://sqsp.link/w5Jigj

Have a Squarespace Account?

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I DON'T HAVE AN ACCOUNT

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Log in so we can identify you and customise your experience.

Support during the Coronavirus Pandemic: Our Customer Support team is handling a high volume of requests while working remotely. We’re here to help, but our live chat hours may be shorter and response times may be longer than usual.

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Please use this form to submit a request regarding a deceased Squarespace customer’s site. Our deepest condolences go out to you and your family during this time, and we appreciate your patience as we work through your request.
Due to privacy concerns and restrictions, we unfortunately can't provide you with administrative control of the site. However, if an immediate family member or legal representative completes the form below, we may be able to grant Billing permissions so the site can remain active or cancel any active subscriptions.
Note that Billing permissions don't include the ability to edit the site's content. You can read more about this here.
A note regarding Squarespace 5 sites:
Squarespace 5, our legacy platform, doesn't allow permissions to be edited. However, we can cancel or remove the site.

Submit a request about a deceased customer’s website

URL of the site connected to the deceased user’s account

Any comments, requests, or concerns we should know?

Please attach the following documents:
• An image of your government-issued ID, such as a driver’s license, passport, military ID, or permanent resident card. This is for proof of your relationship to the deceased.
• An image of the deceased person’s obituary, death certificate, and/or other documents.
• Any additional documents, such as Legal Representation documentation.

Delete My Account

Before you request to delete your Squarespace account, please review this guide to:

• Understand what happens when we delete your account.

• Make sure it’s what you really want to do.

• Take a few steps to prepare. For example, you’ll need to cancel all subscriptions first.

Once you submit your request, you’ll receive an email from our team to verify your account access and confirm that this request wasn’t made in error.

Delete My Account Request Verification Form

Before you provide your government issued ID below, did you know that you can submit a request to delete your account to Squarespace here (without providing your ID)? This form is only for people who have lost access to: (1) their Squarespace account; or (2) the email address associated with their Squarespace account.

Please upload a copy of some form of government issued ID (i.e. driver's license or passport). You may blur out any sensitive information before you upload.

Email address for communication regarding your request

Upload ID

Questions about Squarespace Select

To learn more about Squarespace Select, our premium plan for dedicated site support, visit this Help guide.

If you still have questions about the Select plan, complete the fields below to send us a message.

Note: While our most popular guides have been translated into Spanish, some guides are only available in English.

Premium features

Last updated March 25, 2020 14:38

Sections

Premium features, which include the Commerce platform, are available on the Business and Commerce plans. With these features, you can create a website or online store with content and integrations that help your business grow.

Premium features aren't available on the Personal plan. If you're on this plan, you can upgrade at any time to use them.

For a more visual comparison of features by plan, visit our pricing page.

List of Premium features

Website and online store features

The following features are available on the Business and Commerce plans. They’re designed to meet the needs of small businesses or organizations, from restaurants, to nonprofits, to stores:

Premium features for other subscriptions

Premium access during your trial

Your 14-day Squarespace trial gives you a taste of what it’s like to work with Squarespace. Throughout your trial, you’ll have access to most Premium features so you can play with them and see if they’ll work for your site needs.

Trial sites can’t accept payments, so Commerce platform features and the Donation Block won't be fully functional. However, you can use your trial to set up your store, add products, and preview what it’s like to run an eCommerce business on Squarespace.

Tips for choosing the right plan

When you’re done with your trial, and if you have any of these features on your site, we recommend choosing the Business plan or higher. If you subscribe to the Personal plan, your site won't include Premium features. You can upgrade your plan at any time to use them again.

Downgrading

When you downgrade to a plan at a lower price point, certain Premium features will no longer be available on your site. When you select the plan, you’ll see a message reminding you that you’ll lose these features. You can switch back to a plan at any time to regain full access to its features.

Downgrading to a Personal plan

Premium blocks will disappear from your live site. You'll still see them when you're logged in.

Commerce features will be disabled. Visitors can view your products, but they won't be able to check out or make donations.

Code Injection will be disabled. The code will remain in the Code Injection panel for your reference, but you won't be able to edit it.

If Developer Mode was activated before you downgraded, it'll stay on, but you won't be able to edit the code.

Plus all of the below:

Downgrading to a Business plan

Point of Sale will be disabled, and you won't be able to sell in person.

Customer Accounts will be disabled. Customer information will be stored and accessible if you upgrade again.

Downgrading to a Commerce Basic plan

If you sell subscription products, active subscriptions will be cancelled 10 days after their next scheduled renewal date. You and your subscribers receive emails when this happens.

Any Commerce APIs set up while on the Commerce Advanced plan will be disabled after downgrading.

Upgrading

You can upgrade your plan at any time to access Premium features not available on your current plan.

Code Block Premium features

On every plan, the Code Block supports:

HTML

Plain text

Markdown

CSS code, when surrounded by <style></style> tags.

Adding JavaScript or iframes to a Code Block is a Premium feature available in the current Website Business plan and higher.

Available in:

All trials

All Business and Commerce plans

Legacy Personal plan (no longer available for new subscriptions)

Not available in:

Current Personal plan

If you've added this code while on trial or on a higher plan, the code will remain in the block, but won't be functional. When you're logged in, you'll see a note that the code isn't supported. This note isn't visible to your visitors. To use JavaScript or iframe code, upgrade your plan.

Note: We periodically change our plan offerings to best group features for our customers. If you’ve used Squarespace before and have an active website on a Personal plan, some of these features may be available on your site, depending on when you signed up.