Complaints Procedure

Complaints

We aim to provide a high quality service. If, however, you have any comments or concerns about our service, please raise them with the person delaying with your matter or alternatively contact Vicky Hosking who will endeavour to deal with your concerns promptly and thoroughly. You can telephone Vicky Hosking directly on 01473 228010 or by email to vh@msandcosolicitors.co.uk. Alternatively you can write to Michael Smith & Co Solicitors, Clarence House, St Margaret’s Green, Ipswich, Suffolk, IP4 2BN.

We have procedures in place which details how we handle complaints, available at your request. In the unlikely event that Vicky Hosking has not been able to resolve the issue to your satisfaction within eight weeks, you may ask the Legal Ombudsman at the following address to consider the issue:

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ

Normally you will need to bring an issue to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurred (or if outside this period, within three years of when you should reasonably have been aware of it).

If you have made a complaint about our bill, you may have the right to complain to the Legal Ombudsman and/or have the right to apply to the court for the assessment of the bill under the Solicitors Act 1974, Part 111. If you have already applied to the Court for an assessment of your bill, the Legal Ombudsman may not deal with your complaint.