Shipping FAQs

Payment

Is the order total at checkout the cost that I will pay?

No. Many of our products are priced by weight, so we can't guarantee that the estimated total in your cart is the final cost you will pay. When we gather/pack your order (usually 1-2 days before it ships), we will send you an email with the final weights and cost total. If you want to modify your order at that point, just let us know by reply and we will work with you to make sure you love what is in your box.

***Please Note: We are a small farm, not a large warehouse. We will do our best to accommodate your order and any special requests. If any item becomes out of stock, we will notify you and your total cost will be adjusted accordingly.

When will my card be charged?

You will be charged on the day your package is shipped. You will receive a notification from us, as well as a digital receipt from Stripe, who processes our online payments.

What is the cost of shipping?

As you can imagine, shipping frozen meat across the country can be tough. We've partnered with perishable shipping experts to lower the cost of shipping and created a flat fee of $15 for shipping orders—so you can shop without a big surprise at checkout.

Shipping

How will my order be shipped?

We ship via FedEx ground services. Right now, we are only able to service the zones that are within 1-2 days from our farm. We hope to eventually be able to ship to the entire country. If you'd like to be notified of new developments, sign up for our newsletter at the bottom of this page.

When will I receive my order?

We ship boxes out Monday or Tuesday of each week. We only send packages out once a week, so place your order by Wednesday to have your box sent at the beginning of the following week. Depending on your area, it may take 2-3 days from the time it is shipped for your box to hit your doorstep. Once your package is picked up from our farm, you will receive a tracking number via email.

Receiving Your Order

What should I expect when I receive my box?

The meat in your order was carefully packed frozen with dry ice. If you are in our 1-day shipping zone, your box may have cold packs instead of dry ice. You should unpack your box as soon as you can. Your meat may have begun to thaw around the edges—that's okay! According to the USDA, mail-order food that arrives cold to the touch (40°F or below) is completely safe to cook and consume. Refrigerate or re-freeze your meat immediately after opening your package.

How do I dispose of dry ice?

Be very cautious when handling dry ice. Remove it from your box with insulated gloves or a thick towel. Place the ice in an area with good, steady airflow where it can sublimate. Keep away from pets and children! Dry ice will evaporate with little or no trace and it may have already evaporated fully during transit (that's fine!).

How do I dispose of the shipping packaging?

Box & Kraft Paper

You can recycle the cardboard box using your normal recycling routine. Your box may also contain brown shipping paper (we use this to fill airspace and increase insulation in your box) that can also be recycled according to your local facility's specifications.

InsulatedLiner

We are enthusiastically searching for eco-friendly insulated liners. For now, the liner in your box can be thrown away with your landfill waste or (better yet!) reused to add insulation to grocery totes or turn almost any box into a cooler.