I have been waiting for someone else answer this question since it was posted and if were a computer guru I maybe able to answer both your questions , I have the same problem and this is how I get around it , I proceed as if I were going to print off the information and when I do so it shows a preview of both the illustration and the parts list and then you can either cancel it if it is not what your looking for or print and then you have both on paper.

That is a good way around it. I did finally get it to work. For some reason my computer was disabling the Silverlight application so it wouldnt work. I got the settings for add ons open, and enabled it, and now it works.

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