Shipping

Please check the shipping address listed in your paypal transaction as you check out! If that address is wrong contact me ASAP since I pack and ship orders quickly and I do it based on the address paypal gives me. I prefer you have a confirmed paypal address since unconfirmed addresses mean I need to confirm the shipping address with you (this takes time and can delay shipping.) If you get an e-mail from me with a subject like Re: Payment received from your e-mail@your e-mail.com it is me trying to confirm something about your order before I can ship, please open it and respond if you want your order shipped asap.

I do not earn money on the shipping. The paypal calculator is not very flexible so if it over charges you for shipping, I will refund the difference. There is a place on paypal where you can add instructions about shipping (for instance if the shipping address is a business address according to UPS/Fed Ex it might allow me to save you money on shipping for certain products if I know about it, otherwise I have to assume residential shipping. If you add your phone number there I can use your phone number if I ship via Fed Ex for certain products and they can call you if there is an issue with delivery.)

If Paypal doesn't charge you for shipping, it is probably because you are in another country or someplace I don't normally ship to, I will be contacting you about it since I will need to find out the shipping costs to your location and send you an invoice for the shipping or refund your order if I can not ship to you or if you don't want to pay the shipping. I normally Sell in the USA but have occasionally shipped packages internationally.

Plants and Fish I only sell in Florida at this time and I am not set up to ship fish yet.

Return and Refund Policy

I try very hard to quickly answer questions about products before the sale. If you are uncertain about a product please ask, I want to make sure that what you buy is what you need and what will actually work for you.

If you buy a product and change your mind about it later and want to return it, I will have to charge a re-stocking fee and I can only accept returns on unused items. I can only make refunds for 60 days after the purchase through paypal. I do not refund the shipping or pay return shipping unless the reason for the return is on my end.

Please contact me for instructions before returning anything. If I'm not expecting something to come back, I won't know what to do with it if it actually makes it to me. Some packages are shipped direct from the manufacturer and simply mailing something back to them won't get you a refund.

If there is a problem with a product, please contact me so we can work something out. Some items are covered by warranty.

Expanded Shale “Rocks in a Box”

For those who wish to purchase light weight media for their aquaponics systems, I’ve got just the thing. Expanded Shale “Rocks in a Box” have been specially sifted for just the right size range to work properly in Aquaponics. Many products will have too many “fines” in the bag to be immediately usable for aquaponics without extra processing or danger of grow beds clogging and not getting enough air/water movement.

“Rocks in a Box” expanded shale is processed and packaged to be the “right size” for Aquaponics and not require all the extra work or re-sifting the media before rinsing and putting in the grow beds.

The packaging is heavy duty enough to ship without worry that your bag will arrive empty. Lets face it a bag of rocks is easy to rip during shipping, hence the “Rocks in a Box.”

Even though they are “light weight” rocks, they are still rocks and it is expensive to ship rocks. To get an idea of the shipping costs you can go ahead and get your own quote.USP Shipping Calculator
The “Rocks in a Box” ship out of Eastford, CT 06242
the 40 liter box is 15″ by 15″ by 15″ and weighs 69 lb.
the 25 liter box is 12″ by 12″ by 12″ and weighs 44 lb.

If you are still interested in ordering, please use the contact form to provide your shipping information and I will send you a paypal invoice.

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Expanded Shale Scale

Expanded Shale Bulk orders start at 375 liters (15 bags) come in 25 liter bags wrapped on a pallet and ship freight. This product ships from New England, I do not have it locally in Florida. If interested in bulk quotes please contact me with the number of bags you are interested in as well as the delivery zip code, if the location is commercial (has loading dock or forklift for unloading) or residential (lift gate is required for delivery.)