> SHIPPING

Free shipping event is going on our website.
For more information about it, please refer to below >>

※ Completely Free Shipping Categories
In case you just ordered items under the categories of WOMEN, MEN, KID/BABY, cosmetics, ACC/SHOES.
Regardless of the weight, no additional shipping fee will be charged.

※ Free Shipping Limited Categories
In case you just ordered items under the categories of KPOP, LIFE, hair&body, free shipping will be limited in 4KG for each order.
If your parcel's weight is more than 4kg, additional shipping costs would be charged before shipped international.
But if your parcel is less than 4kg, there will be no additional shipping fee charged to you.

Since KPOP and Life items' weight is very different, we can't figure out the weight and fee in advance.
We will notice you whether additional shipping fee is charged after the parcel get measured in OKVIT logistic center.

※ Total amount drops blow to Free Shipping Standard due to Out Of Stock.
Due to out of stock, total amount drops blow to free shipping standard. In this case, you can still enjoy free shipping regardless of total amount.
But if customer requested to cancel some items on order, and it led to total amount drop down, additional shipping fee will be charged.

When you get tracking number, it means that your order has been shipped out from OKVIT warehouse. From then on, delivery estimates is based on your location and shipping speed.

Below is the information about express company and delivery estimates.

USA : DHL 2~3 business days, EMS 5~14 business days
Japan: EMS 5~14 business days
China: EMS 5~14 business days
Taiwan&Hongkong&Macau: SF express: 1~3 business days, EMS 5~14 business days
Singapore: SF express 3~5 business days, EMS 5~14 business days
Malaysia: SF express 4~7 business days, EMS 5~14 business days
Canada: EMS 5~14 business days
Austrilia: DHL 5~9 business days, EMS 7~15 business days
Europe: DHL 4~7 business days, EMS 7~15 business days
Other countries: DHL 5~7 business days, EMS 7~18 business days.

Before international shipping, prepare items and ship to OKVIT warehouse takes 2~10 days. If you wish to know more about it, please refer to""General Shipping Times""

Before international shipping, prepare items and ship to OKVIT warehouse takes 2~10 days. When you get tracking number, it means that your order has been shipped out from OKVIT warehouse. From then on, delivery estimates is based on your location and shipping speed. For more information about it, please refer to "International Shipping Times".

Step 1) Prepare items : 2~7 business days (depends on seller's conditions)
Step 2) Ship to OKVIT warehouse: 2~3 business days
Step 3) Get packaged in OKVIT warehouse: 2 business days
Step 4) International shipping: 2~20 days (depending on local conditions)

* Most sellers agree to ship to OKVIT warehouse within 5 business days of your purchase. But in case items you ordered not at stock, we do not exclude the possibility of additional delay.
* When 1 of your items arrived at OKVIT warehouse, order's status will change to "Delivered to OKVIT center". But international shipping will begin after OKVIT warehouse get all of your items on one order.

※ KPOP Pre-Order Shipping Time

For KPOP pre-order items, seller will begin to ship items to OKVIT warehouse from the release date. Sometimes, release date will be 1~2 month later than pre-order day. As a result, serious shipping delay is expected. However, please do not worry about your order, it will be in normal process and all of the buyers are waiting for it, the same with you.

OKVIT will post Pre-order item's shipping schedule on Notice page, where you can refer to >
https://www.okvit.com/notice/list/

If there is no information caring about, you can contact us to know about the status of your items.

You can check Delivery Status on 'MYPAGE'
: https://www.okvit.com/mypage/index/

Please note that when shipped out from OKVIT Logistics Center, we provide email with Tracking Number for all orders.
The notification email may have been sorted to your spam box or junk box. You are advised to check it.

If the item is damaged, the compensation can be made after confirming with the seller / OKVIT & Logistic center /
delivery company.

For accurate and fast service, please send us 3 following pictures with your order number (K************), product name or number to 'help@okvit.com' in 5days after you received the parcel.
1) Defected part of the item and a Tag
2) Bar code labels attached on the package
3) Label attached on the cover of the item

For 'General Delivery' items, the free shipping service is applied when the total amount of one order is over $120 as before. When it's below than $120, the delivery could be started after the initial shipping cost is paid. But, even if your 'General Delivery' order is exceed $120 or order them including the prepaid shipping cost (when your order is required the free shipping condition), you could be charged for the extra shipping costs caused from the excessed weight of specific items (for foods and K-pop goods and so on).

For 'Overnight Delivery' items, the free shipping service is applied when the total amount of one order is over $80. Though the total weight of the parcel's over the maximum weight set depending on each countries, the extra charge just for the overed weight could be charged when you make a payment. When the total amount if below than $80, the shipping cost will be charged according to the weight of each items. You can check each items' weight when you order the items, and there would be no additional fee after the payment is done including the shipping cost.

Please check the maximum weight set depending on each countries on each item's detail page. (Click 'FREE SHIPPING COUNTRIES)

Here are reasons for the delay in delivery.
1. Delivery due to stock issues / domestic delivery delays from the Stores / delays due to Stores's vacation, holiday, etc.
2. Delay due to domestic delivery company (due to weather, overwhelming number of delivery, holiday, etc.)
3. Inaccurate ot Insufficient address (website and service are based on English, all the information that you typed in is required to be English input method)
4. Inspect the item, item lost
5. Custom inspection, Tariff occurrence
6. Unpaid International Shipping Fee

Faster shipping TIPS!
Once the order is complete, requested delivery to shops. (may arrive late at the dgg center depending on the store's conditions)
If you have ordered from more than 3 shops, can be delayed due to gathering time.
Management Team do not recommend to buy the products from more than 3 stores. We recommend divide up order for quick shipping

> Generally, orders are delivered within 10 - 30 working days.
The international delivery will proceed as below :

Ship to MAKESHOP Logistics Center(Domestic Shipping), After Order acceptance and preparation :
takes up to 2~7 business days.
2. Domestic delivery : takes up to 2~5 business days.

3. After all items gathered, we will Inspect items at MAKESHOP Logistics Center : within 2~5 business days.
(If the additional international delivery fee is paid and if there are no other problems with the order, then
the items will be transferred to the international delivery company within 24 hours)

4. Once the parcels are delivered to the international delivery companies, the delivery will begin :
within 2 ~ 7 business days.
(can be More or less, depending on local conditions)

Please be noted that In case of Holiday(Christmas, vacation, holidays), large quantities items, explosion orders or items preparation issues, shipping delays from shop.
In case of item being out of stock issues accrues, shopping mall will contact MAKESHOP center and MAKESHOP will inform customers by e-mail.

*If the payment amount is larger, a partial deliveries can be done without notice.

> CANCEL & EXCHANGE & REFUND

1) Kpop Items
All of kpop items are non-refundable. For some items, cancellations after payment completed are not allowed.
Most of KPOP items are pre-order items. Customer can order items during pre-order period. After pre-order period, shop will begin to produce items according to order list. If you cancel items during producing period, shop cannot sell it to anyone one else because order period ended.

2) Handmade & Customizable Items
Due to personal configuration, inscription, or design on these products, seller is not required to accept returns or exchanges unless the products are damaged or defective upon arrival. Include customizable shoes, customizable clothes, pre-order jewelry and watches, ect.

3) Underwear
Underwear, sock, legggings, stockings are not refundable on OKVIT, but may be refundable.

4) Stated Non-Refundable on Detail Page
For some items, it stated items are non-refundable on detail page. Or set non-refundable as an option, you can find it when add items into cart(It may be in Korean language). In this case, items are non-refundable according to the policy of sellers.

5) Exceed 5 days of receipt of shipment
Exceed 5 days of receipt of shipment, any return and refund will be not available. In case of return, damaged, wrong items or any issue to let you request a refund, you should make sure that contact us within 5 days.

What should you inspect?
1. Inspect the packaging for damage.
2. Inspect the item for damage after it has been unboxed.
3. Check that the product name and model number match your order confirmation.

When you receive wrong-delivered or damaged item, please contact us right away.

How to contact us?
Send email to help@okvit.com. In your email, please attach information below.
1. Some pictures of wrong-delivered or defected item
2. Order number (K**********)
3. Item's name
4. Tell us which part of item is damaged or which item is wrong delivered.
* Please note that inquiry section inside mypage cannot attach picture. So please send email to help@okvit.com.

Please understand that it's impossible to check the damage or wrong-delivered if the parcel had been delivered exceed 5 days.

What is cancellation fee?
Cancellation Fee is that the losses of Korea domestic shipping fee by reason of customers cancellation request. If shop has shipped items to OKVIT warehouse when they get cancellation request from customer, customer should take responsible for the Korea domestic shipping cost losses.

How cancellation fee is charged?
If charged, cancellation fee will be deduted from your refund.
In case shop has not shipped your items or orders, you will get full refund without cancellation fee deduted.

Cancellation fee may be charged in following 2 cases.
1) Before order shipped international, customer requested to cancel orders or items, but items has been shipped by shop.
2) In case of return after customer received items, cancellation fee will be deducted from refund.

You will receive refund in 14~30 days after cancellation day.
Amount will be refunded to the payment method you used when order items.
Refund to other card, or left it as a point is not available.

Ⓐ If order payment has deducted from your card, refund will show on the bill of the next month.
Ⓑ If refund is processed by twice, you may receive it separately. In addition, some times, one refund will show on the bill of this month, other one will show on the bill of next month. It depends on the cancellation day.
Ⓒ On your bill, you will see ""KGINICIS"" made a refund to you, not OKVIT.
ⓓ Since KRW is the base currency on OKVIT, how much you will receive is based on the exchange rate.

▶ Paypal & Alipay(支付宝) refunds process

Ⓐ If you used credit or debit card linking with your Paypal or Alipay, the refund will be back to that card. Depends on your card issuer, it may takes up to 30 days for your refund to appear on your card statement.
Ⓑ If you paid using your Paypal & Alipay balance, the refund will be back to your PayPal account.
Ⓒ If you paid using both card and your PayPal balance, the amount paid with the card is refunded to that card. The remaining amount will be refunded to your PayPal account.

If it is difficult for you, please send email to help@okvit.com to tell us that you wish to cancel order. Make sure that order number(K********) and items name which you wish to cancel is included in the email.

After submitting the cancellation, we'll send you a confirmation message.
You can find it in "Answered Completion" section in "My page", next to "Inquiry Completion".

Cancellation Process:

After submitting the cancellation, we'll tell seller to cancel it.
When cancellation is completed, we'll send you a confirmation message to the e-mail address on your account.
You can also confirm that the order was cancelled by visiting "My order" page. If you see the order moved to "Order Cancellation" section, it was successfully cancelled.

Notice:
1. Message sent after work will get response on next day.
* OKVIT working time is from 9:30 am to 6:30 pm (Korea Time). Day off on Sat, Sun, Public holiday of Korea.
2. Please give sellers 2~3 business days to process cancellation after submitting request.
3. If shop have shipped out your items, cancellation fee will be charged. For more information about cancellation fee, please refer to FAQ - Cancel & Return & Refund -"Cancellation Fee".
4. Some items are Non-Refundable. For more information about non-refundable, please refer to FAQ - Cancel & Return & Refund - "Non-Refundable items"
5. For more information about refunds and refund amounts, go to FAQ - Cancel & Return & Refund - "About Refunds"

Items shipped from OKVIT.COM can be returned within 5 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

Return Policies:

1. Return Cost
If the reason for return is neither a result of an OKVIT.COM nor seller error, the cost of return will be at your own expense. Return cost include following two sections:
1) International shipping cost to Korea
2) Cancellation fee of $4.5, which deducted from your refund by each shop.

If it is difficult for you, please send email to help@okvit.com to tell us that you wish to return items. Make sure that order number(K********), items name, return policies agreement content is included in your email.

After submitting return, we'll send you a confirmation message by email and check with seller about whether it is returnable in the meantime.
When get the permission from seller, we will send an email to you to tell you the return address and some attentions.

5. Prepare your package for return.
Pack your item securely and insert "OKVIT Return Label" filled out and ship out the parcel.
* You should ship out your return parcel within 3 days from received return address.
* You should make sure that return parcel will arrive at Korea within 10 days from shipped out.

6. Reply us with your tracking number.

About the refund:

After the seller has received your item, it can take up to 1~2 weeks for us to receive and process your return.
When shop received your items and confirmed the condition of items are well, we will send you confirmation message and make a refund.

When you want to return the items, after they already stocked here in logistic center or they are on the way to logistic center, you should pay for the doemstic shipping cost. This is needed to send the items back to the shop and applied for each shops. This will be deducted from the refunded charge.
The domestic shipping cost is 5,000 won in general and this could be differed by the shops.
Please request us to cancel and return with your agreement for the domestic shipping fee deduction.

> PERSONAL INFORMATION

Due to Brazil customs policy, every Brazil delivery needs needs a TAX ID, otherwise parcels will be returned back to sender.
Example) If the recipient is an individual: CPF (12345678 / 1234-12)
If the recipient is a company: CNPJ (12345678 / 1234-12)

* Fast delivery shipment would be arranged when confirming us ID fast.

To update information such as your address, phone number or fax number, please directly contact to OKVIT for update your correct informations.

***Notice***
Any changes of personal information should be done before international shipping fee gets paid. Once items have been shipped from OKVIT center, changing is not available.
And, entire personal information should be written in ENGLISH.

Combine service should be arranged before any of items get sent to OKVIT Logistics Center.
Once any items get sent to OKVIT Logistics Center and get measured for international shipping fee, neither combining or leasing would not be available.

****Please be noted for your shopping advantages, your shipping may delayed and Tariff occur due to large quantities items. For this reason it is not recommended.

> SIZE CHART

This is the size chart as a general representation size depending on the brand and design may be slightly different.Please refer to the detailed description of each item are detailed size.

You can cancel orders within 7 days of receiving the items.
Exchange & Returns may not be accepted in the following cases:
1) The item has been damaged/made defective by the customer (except for the package being opened to check the item).
2) The item’s value has been remarkably decreased due to the customer’s usage/consumption.
3) The item’s value has been remarkably decreased due to the time-sensitive nature of the sale, so it cannot be sold again.
4) Unrecoverable liability has been made to the seller due to customization or unique production of items.
If you want to Returns, please contact OKVIT CS Team

Defective Items & Others

Inquire to the seller or OKVIT CS Team about refund and repair of defective items.
OKVIT will not be held responsible for compensation for defects caused by sellers’ or manufacturers’ faults.
In case minors purchase without agreement from their legal representatives, they can cancel the purchase contract.

Notice

The Item and its contents listed on OKVIT are entered by individual sellers.
OKVIT only provides the trading platforms and systems to facilitate transactions, and is not responsible for it.
If you do not use OKVIT's payment method and make a direct payment with the seller, OKVIT will not be held responsible for any loss
or damages.OKVIT is not responsible for the contents registered in OKVIT

Free Shipping Countries Information

All countries are up to 4kg ship to free. But Overweight per 0.5kg, it can be occured extra charge.

Worldwide free shipping

Purchases over [[$70.00]]Free shipping up to maximum [[4.00]]kg

2018-06-01 ~ 2019-04-01

Chile

Purchases over [[$150.00]]Free shipping up to maximum [[4.00]]kg

2019-03-13 ~ 2019-12-31

*Free shipping service on informed amount of purchasing will be applied.

*In case of over maximum weight, additional international shipping fee will be required.

ABOUTOKVIT

OKVIT services have been newly renovated
to ship Korea items more fast and safe.