T Reeve performed a repair on the rear bumper of my car. The first problem was the length of time it took. After the first assessment, it was two weeks before they took the car. They then kept the car for nearly two weeks for a repair that was no more than 2 hours of labour. When the car was returned to us, the supposedly new bumper had not even been cleaned, however that was not the biggest problem. The rear bracket for the bumper was hanging off and dangling on the road within one day. In addition to this, the boot sill was loose. The standard was very poor. We complained, and they fixed the rear bracket, but the boot sill is still loose and poorly fitted. In addition to this, they were a day late in collecting our car, didn't offer a courtesy car while they were fixing the shoddy repair and kept notifying my insurance that the repair was complete before it was ready. The staff at reception completely ignored you when you came in would strongly suggest that nobody uses this very poor garage for repairs.

After changing the date of completion four times we finally got the car delivered back on the 19th September with a flat tyre and the rear break light not working. It obviously wasn't checked before it left the work shop and the driver must have ignored the warning light on the dashboard as it was the first thing we saw when we inserted the key. When I contacted the garage then next day to inform them, I was asked if the car was like that when I took it in? Considering it was in an RTA with rear end impact and they had collected it on a lorry I would have thought that would have been the basic checks. We had to return the car twice to get new bulbs fitted but they did not check the tyre as we had inflated it ourselves to enable us to drive it!

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