call screening

call screening

The feature â€œcall screeningâ€ is where a call is answered by (perhaps) a secretary, before being put through to her (or his) boss.Â This is a screened call.

When the call screening is taking place on a DCS, iDCS or OfficeServtelephone system there are two ways the call can be delivered â€“ANNOUNCED-TRANSFER or UNNANNOUNCED-TRANSFER.Â Clearly in the first instance the caller is transferred after the bossâ€™s phone extension has been rung, theyâ€™ve listened and been informed who the call is from.Â The PA will then simply replaces the handset.Â For the second style of transferring the answerer dials the number then presses the TRSF key and hangs up.

For call screening you can also utilise the data seen in the LCD display of ringing phones.Â These show the callerâ€™s calling line identity (CLI) as well as the dialled-number (DDI).Â Appropriate action can be taken by a receptionist with this information, answering the call differently if itâ€™s their most important client.