You may encounter an error message, Download Failed 702 - Purchase Declined, when attempting to download and install an ID Pack on your Sprint ID phone or device.

You will see this message if your account is not set up to allow Premium Content.

To correct this error, contact the person that manages your account (your Telecom Manager if you have a Business Account) to change your account settings. This change can be made within the My Preferences area of My Sprint.

Until you are able to download new ID Packs, all other phone services will be available to you from the My ID pack already loaded on your device.