Consumer Protection

Primary Functions

The ICCC, through its Consumer Protection Division, strives to protect and promote the rights and interests of the consumers of Papua New Guinea.

Consumer protection’s role is to advocate on behalf of consumers and protect their rights and interests. In consumer protection, the key functions of the Commission are:

To formulate and submit to the Minister policies in the interest of consumers,

To consider and examine and where necessary, advise the Minister on the consolidation or updating of legislation providing protection to the consumer in the areas of public health, trade and commerce, motor vehicles and motor vehicle insurance, price surveillance and control, services and such other areas as may be required, and

To liaise with other Departments and other government agencies in matters relating to consumer protection legislation

Other Functions include:

Creating awareness and promoting consumer rights and interests in accordance with the provisions of law,

Conducting investigations and taking appropriate action in relation to potential breaches of the consumer protection law,

Supply of Shoddy Goods

The Commission encourages consumers and small business to inform it of complaints, concerns or problems with goods they may have purchased or services with which they have been provided. In some cases the Commission will contact the trader complained of or in other cases it will provide an outline of a letter that a consumer may use to write to the trader.

What should consumers do?

Consumers may contact the Commission on its toll free number 180 3333, or

They may call at any of the offices shown on the contact us page, or

They may use the information provided in our complaints enquiry page to write to the trader or speak with the trader, or

They may complete the online complaint/enquiry Form and submitting it to the Commission.