Career Details

Computer and Smart phone repair

We love fixing Laptops, PCs and Macs….can you?

We have been passionately repairing devices for over 10 years. We leave no stone unturned when it comes to fixing computers. We pride ourselves on offering an excellent computer repair service!
In support of our growing business needs, we are now looking to recruit an additional customer focused professional to join our team.

What are we looking for?

A reliable and enthusiastic person. Proven problem solver with passion for technology.
To diagnose and repair a wide range of hardware and software related issues on Laptops, PC and Mac.
Day to day you will be interacting with customers face to face, via e-mail, social media and on the telephone.
The ability to cross and up sell when appropriate to a customers needs.
To be a part of our home call out and office visit service.
The ability to follow established processes.
Use your own initiative to troubleshoot and resolve customer issues.
Communicate with customers clearly, using understandable language.

What we will do?

Provide all of the tools, software and training necessary to enable our team to provide a first class customer service.
Pay you a generous bonus scheme on all cross and up sales you make for the company.
Provide an insured company car to assist with our home and office visit service.

Required from applicant

A clean driving license
Excellent written and spoken English.
Integrity and professional work ethic
Minimum 1-2 years in a customer facing, computer repair based industry
Genuine problem solving skills and a keen interest in the repair and computer industry

Duties & Responsibilities

Diagnose, troubleshoot and repair devices.

Provide repair and replacement estimates to customers.

Diagnose, troubleshoot and repair devices.

Customer service experience at retail store.

Diagnose, troubleshoot and repair devices.

Experience repairing smartphones.

Explain complex issues to customers in a simple method.

Diagnose, troubleshoot and repair devices.

simple to understand manner.

Experience repairing smartphones.

Our Requirements

4-5 years of writing and editorial experience in technology.

Ability to work both independently.

Customer service experience at retail store.

Positive attitude and demonstrates passion for marketing.

Experience repairing smartphones.

Diagnose, troubleshoot and repair devices.

Strong customer service and consultative skills.

Experience repairing smartphones.

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Why replace it when we can repair it!!

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Terms & Conditions

The terms and conditions set forth below are a legal agreement between you (the Client)
and Laptop Repair Newcastle and its associated companies. These terms and conditions
shall apply to all goods and services supplied to the Client by Laptop Repair Newcastle .

By accessing these terms and conditions, browsing this website,
the Client acknowledges that they have read,
understood and agree with the terms and conditions stated including exclusions
and disclaimers in respect of liability and loss arising from the supply of goods
and services to you the Client.

Laptop Repair Newcastle is a division of Netech IT Solutions Ltd registered company number
08973399.

These terms and conditions do not affect the Clients statutory rights.

Commission Agreement

By commissioning Laptop Repair Newcastle, you are entering into a contract with us.
The following terms and conditions set forth are our obligations to you and what you are agreeing to.

Terms and Terminology

In these terms and conditions, references such as “our”, "we", "us" and “their” refers to Laptop Repair Newcastle.
The use of headings in these terms and conditions is for convenience only and shall not affect the interpretation of the terms and conditions under the headings.

Authorisation

By commissioning Laptop Repair Newcastle, the Client authorises the inspection and evaluation of the equipment to determine the nature of the repairs required and provide an estimate of repair cost and the time scale involved.
The evaluation is free of cost to the Client and no work beyond the evaluation will be charged without explicit Client approval.
Laptop Repair Newcastle when commissioned to carry out repairs also have the necessary permission from the Client to replace components with new or used devices of a similar or better design and capability.
The Client also authorises Laptop Repair Newcastle, its employees and agents to receive and transport equipment to and from the Clients premises to the offices of Laptop Repair Newcastle.

Repair Order Process

To process your equipment repair request we require the following information as a minimum:

We may use your details for marketing purposes however, we will not past your details to any third party.

Client Legal Rights

The Client is the legal owner of the computer equipment handed over to Laptop Repair Newcastle for repairs. It is also acknowledged that all data stored on the computer equipment is the Clients property and Laptop Repair Newcastle is not permitted to access this data without the explicit permission of the Client.

Payment

Payment including VAT is due in full upon completion of a successful repair, prior to the release of the equipment whether shipped to the Clients address or picked up from Laptop Repair Newcastle place of business unless by special previous arrangement.

If credit terms are approved, payment in full must be made within 30 days from the date of the invoice. Beyond the 30 days, we have the right to add an additional 5% penalty of the total invoice for each week of non-payment.

Overdue payments may place the Client on credit hold. This means no further services, repairs or equipment will be supplied or made available to the Client until all previous payments are paid in full. Laptop Repair Newcastle may at its discretion withdraw credit facilities at any time if the Client is found to be in breach of these terms and conditions.

We will accept payment by cash and all major credit and debit cards. We unfortunately cannot accept payment by cheque.

Refunds can be by cheque or refunded to the credit or debit card used when paying for the service or repair.
In circumstances when goods are supplied, you will only own these goods when payment in full is received.
Computer parts, hardware, and software that need to be specially ordered must be paid for in advance.

Estimate for Repairs

Upon initial inspection of the equipment, an estimate will be provided for the necessary repairs. All quotes and any subsequent charges are subject to VAT at the current rate and in sterling.
For work estimates above £200 a deposit of 50% for goods and services will be required prior to the commencement of the works.
The acceptance of an estimate or quotation for a service or repairs and instruction to proceed by the Client either verbally by telephone or in person, or in writing (including email) shall be deemed acceptance of these terms and conditions.

Availability of Goods and Services

Goods and services are subject to availability. If for whatever reason we are unable to supply any goods or services we will not be held liable for any compensation or damages as a result of the non performance.

Booking a Service

You can book a service by either calling to our premises or requesting a repair service via our website.

Home or Business Call Out Requests

If you require a home or business call out this will incur additional charges which will be conveyed in the quotation for the repairs. Home or business call outs are subject to availability of suitable engineers and allocated on a first come, first serve basis.
Online requests will be confirmed by either telephone or by email.
If a home or business call out is booked and access is not gained at the agreed allotted time the Client will be subject to a charge equivalent to 1 hour our standard hourly rate.
In the event when we cannot make the appointment at the agreed time due to factors beyond our control you will be contacted in advance advising you of the situation and re-schedule an appointment as soon as reasonably possible at a mutually convenient time. If you wish, you have the right to cancel your service or repair request. A full refund will be offered for any payments made in advance.

Cancellation of a Call Out Service Request

You may cancel an agreed home or business call out at any time up to 2 hours prior to the agreed appointment time.
Cancellations made in sufficient time will be entitled to a full refund of any funds paid in advance.
If you cancel or change an appointment within 2 hours prior to the agreed time, the Client will be subject to a charge equivalent to 1 hour our standard hourly rate.
Service or repair cancellations can be communicated by any of the following:

Email
Text message
Telephone

If no one was available when an engineer calls to the Client’s premises, a note will be left confirming the call out. A new appointment can be re-scheduled however, the Client will be subject to a charge equivalent to 1 hour our standard hourly rate in addition to the costs of the service or repairs.

Delivery of Goods and Services

At the time of the order, we will endeavour to confirm a time scale for the service or repairs. There may be instances when the delivery of the service cannot be achieved due to circumstances beyond our control. All delivery times indicated should be considered approximate and we will not be held liable for compensation, damages due to a late or non-delivery.
If equipment is delivered back to the Client in a damaged or faulty state you must inform us within 24 hours of the fault. We will arrange collection and repairs at our cost. If you fail to inform us within 24 hours, we shall have no liability for the goods damaged on delivery. This does not however affect your statutory rights.

Our Collection Policy

Any equipment left with Laptop Repair Newcastle and unclaimed for 30 days, will be disposed off to recover our costs incurred while carrying out a service or repair. After this period, Laptop Repair Newcastle shall have no liability to the Client or any third party

Non Compatibility Software

The Client understands and accepts that some software applications may no longer work correctly after a repair has taken place. This may be due to the installation of the latest hardware or software. It is therefore the Client’s responsibility to reinstall or reconfigure these applications.

Backing Up Data

Laptop Repair Newcastle will make every possible effort to preserve the Client’s data and files, however it should be noted that there are NO GUARANTEES whatsoever that the Clients data and files will remain intact after the repairs.
IT IS THEREFORE THE CLIENT’S SOLE RESPONSIBILITY TO ENSURE THAT ALL THE DATA AND INFORMATION STORED ON THE COMPUTER EQUIPMENT REQUIRING REPAIRS IS APPROPRIATELY BACKED UP TO OTHER STORAGE DEVICES PRIOR TO HANDING OVER FOR REPAIRS.
Charges will be incurred if Laptop Repair Newcastle has to perform a lengthy backup procedure to protect the Clients own data in order to complete the repairs.

We cannot be held responsible for the following during the repairs:

Loss or corruption of data, files, information or records;

Any loss of business goodwill

Any losses attributed to the interruption to business activity while equipment is out of service for repairs

Failure by the Client to follow our reasonable recommendations, instructions and advice to back up data

Any losses you may suffer arising from failure to use anti-virus software

Any loss considered to be unforeseeable

Damage resulting from viruses or other malicious software that may have been transmitted during servicing or repairs and therefore escaped detection

Laptop Repair Newcastle will not be liable for any damage caused to other equipment by parts supplied following any repair.

Confidentiality of Data Stored on Computer Equipment

Laptop Repair Newcastle, its Employees and Agents agrees not to disclose to a third party any information or data files stored on or recovered from the Client's equipment during the service or repair.

Limited Liability

Whilst Laptop Repair Newcastle shall make every effort to preserve the integrity of equipment left for repair, the Client agrees not to hold Laptop Repair Newcastle liable for any accidental damage to the said equipment including but not limited to – casing cracks, scratches, deformations, theft of the equipment etc.
Additionally, Laptop Repair Newcastle cannot be held liable for any loss of data, loss of revenue or profits, or any incidental, contingent, or consequential damages, howsoever caused either prior, during a service or upon completion of a service.
Laptop Repair Newcastle liability of any kind with respect to services undertaken, including any negligence on its part, shall be limited to the contract price for the services provided.
Furthermore, should Laptop Repair Newcastle, its employees or agents offer any advice or recommendations to a Client as to the use of computer equipment, storage, use of software applications confirmed by whatever means is used entirely at the Clients own risk and accordingly Laptop Repair Newcastle shall not be held liable for any such losses associated with such advice or recommendations.

Warranties

Laptop Repair Newcastle provides a 90 days warranty on labour only repairs carried out on computer equipment requested by the Client. Laptop Repair Newcastle makes no warranty for data or computer files either expressed or implied. Laptop Repair Newcastle disclaims any data warranty of any kind. If the same problem re-occurs within 90 days of the original repair, Laptop Repair Newcastle will undertake the repair again without charge. However, charges will be incurred should additional parts are required. This warranty excludes faults caused by viruses or software issues.
All computer parts supplied by Laptop Repair Newcastle are new and come with a 1-year manufacturer’s warranty from the date of the repair. In some instances, we may offer second hand or used parts at a reduced cost. The Client will be consulted if they are willing to accept second hand or used parts prior to fitting. No warranty will be provided with second hand or used parts.
Any warranty offered will become invalid if the manufacturers marked label is removed or tampered with in any way from the parts installed during a repair.
Parts are only covered under warranty that fail due to manufacturing defects for the said parts and confirmed by the component manufacturer. Should the part fail because of mishandling of the computer equipment or inadequate subsequent servicing or failure from “fair wear and tear” the warranty becomes invalid.
Damage to a computer system or its components supplied by Laptop Repair Newcastle under a repair contract caused by a power surge or spikes, including but not limited to mains power and telecoms connections or other unspecified sources e.g. voltage fluctuation, amperage fluctuation, water ingress are not covered under the warranty.
Furthermore, the warranty does not cover for any loss or damage due to negligence, mishandling, accidents, theft, water flooding, war outbreak, electrical storms, fire outbreak, earthquakes, or any other act of God.

Manufacturers Warranties

During the performance of our services, we may affect a manufacturer’s warranty validity. It is the Clients responsibility to determine the consequences of our services on any manufacturer's warranty and take the appropriate action necessary.

No Fix No Fee Policy

Laptop Repair Newcastle ’s “No Fix - No Fee” policy means that if an Engineer cannot fix the problem with the equipment or does not possess the necessary technical skills, knowledge or ability to resolve the problem or effect the repair, then in this instance there is a “No Charge” for the services provided to the Client. It is at our Engineers discretion whether or not a repair is possible.
It is agreed however that we must be given sufficient time and access to the equipment to diagnose the problems.
However, if the Engineer is able to resolve the problem but is prevented from doing so by the Client instructing the Engineer not to proceed with the service or repair, then in this instance, the Client will be charged for the time spent up until that point (a minimum of 2 hours at the standard hourly rate plus VAT).
Additionally, if the Engineer is able to resolve the problem but prevented from doing so because the Clients does not possess the required accessories, the CD for third party software or software Product Key, then in this instance the Client will be charged for the time spent up until that point (a minimum of 2 hours at the standard hourly rate plus VAT).
Furthermore, if the Engineer provides a clear and precise diagnosis of a failed component within the equipment, however the Client decides not to proceed with the repair or replacement of the said component, then the Client will be charged for the time spent up until that point (a minimum of 2 hours at the standard hourly rate plus VAT).
This policy does not apply to work preformed to recover data, solve computer virus, malware or spyware issues or in cases in which the equipment was affected by a lightning strike.

Misquote

If we provided a quotation and subsequently discover that the quote is incorrect, we reserve the right to cancel the order and return your equipment without any repairs carried out. We will contact you at the earliest convenience to advise you of the situation and you will be given the option to proceed based on a new revised quotation or the order can be cancelled.
If you choose to cancel the order, any monies paid in advance for the repairs will be refunded in full.

This Agreement

All contracts formed between Laptop Repair Newcastle and the Client shall be governed by and construed in accordance with and governed by the laws of Great Britain and Northern Ireland.
Each party agrees that any disputes not resolved by the normal complaints procedure will be submitted to the court within the jurisdiction of Northern Ireland.

Correctness of Information and Disclaimer

Although every effort is made at all times to make sure the information contained in our website and in our documentation provided is accurate, current and reliable information, it should be recognised there is a possibility of errors in the information contained within. Laptop Repair Newcastle expressly denies any warranty of the accuracy and reliability of any information provided in their website or documentation. Laptop Repair Newcastle ’s shall not be held liable for any losses caused by anyone’s reliance upon the accuracy and reliability of the information contained within.
We reserve the right to amend the content of our website and or our documentation at any time without prior notice.
We cannot accept any responsibility for other websites we do not control, which may be linked to or from our website.
It should be noted, that services and or products indicated in this website might be altered, modified or discontinued at any time without prior notice. It should also be noted that published fees for services, repairs and or products are subject to change without prior notice.
Laptop Repair Newcastle has the right, at their discretion, to refuse the supply of goods and services.
Laptop Repair Newcastle reserves the right to change their terms and conditions at any time without prior notice.

Privacy Policy

This website privacy policy describes how Laptop Repair Newcastle protects and makes use of the information you give the company when you use this website. If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy. This policy is updated from time to time. The latest version is published on this page. If you have any questions about this policy, please email info@laptoprepairnewcastle.co.uk.

Your privacy is very important to us. To better protect your privacy this notice is provided to explain Laptop Repair Newcastle Computer Repairs Online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, it is available on every page of this website.

Introduction

We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website. We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

The Information Collected

Laptop Repair Newcastle Computer Repair will request only the information needed in order to provide the highest level of service to you. This web site utilizes scripting tools to log IP addresses and browser information for the purposes of system administration and user functionality. Logs may be analyzed to improve the value of the materials available on this website. While user sessions are tracked, users remain anonymous. IP addresses are not linked to any personally identifiable information.
Collecting this data helps us understand what you are looking from the company, enabling us to deliver improved products and services.

How the Information is Used

The information you provide about yourself or someone else when placing an order or making a request may be used only to the extent necessary to complete that order or request. From time to time, Laptop Repair Newcastle Computer Repairs may send information about our services to the email or mailing address provided by you. To be removed from receiving any mailings, you may contact us by at info@laptoprepairnewcastle.co.uk. Laptop Repair Newcastle will not release personal information about you without your consent unless such action is necessary to comply with the law or legal process or to protect the interests of Laptop Repair Newcastle Computer Repairs or others.
Collecting this data helps us understand what you are looking from the company, enabling us to deliver improved products and services.
We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to. Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.

Web Cookies

What is a cookie?
A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website. Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.
Controlling cookies:
You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.
However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.
Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.
To learn more about cookies and how they are used, visit All About Cookies.

Security

We will always hold your information securely. To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.
We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.

Web Linking

Laptop Repair Newcastle Computer Repairs may link to other web sites.
These sites or click-through may collect user or personal information. Please note that we have no control of websites outside the www.laptoprepairnewcastle.co.uk domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.
Since Laptop Repair Newcastle Computer Repair does not control these sites, it is not responsible or liable for the privacy practices or content of such sites. Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.

Call us on 01912676766 to get your IT issues fixed quickly and professionally.