Overcharging last month now this month no refund

Has any one else been overcharged, Since starting my new 12 month contract with plusnet, (been customer for 9 years) last month I was overcharged about £9 after submitting a question was informed that they had a billing malfunction and that refunds would occur over the next few months ! Well this months bill has been advised and again, no refund but another overcharge of around £9 again making total overpayments requested so far as £18Anyone else suffering ?If any plusnet employee reading this my latest Question #81977629

Re: Overcharging last month now this month no refund

Thanks,I have actually created another question ( Question #82086597 ) about referrals as they also do not appear to make sense as to what is actually being shown and credited each month to my account.

Re: Overcharging last month now this month no refund

I long ago gave up trying to reconcile them as the system seems to have flaws, even the names listed don't all match the referrals I'm aware of; I'm just working on the basis that the credit I got "seems reasonable".Overall I don't feel cheated and equally don't feel that PN have lost out. Small monthly amounts anyway so no point in chasing them - effort would exceed reward for either me or PN.

Re: Overcharging last month now this month no refund

for those interested the reply I receivedThank you for getting in touch, and I'm sorry for the lateness of this reply.We have been assured by the relevant department that all the missing referral credit for all customers affected by this problem will be refunded. However, I am sorry to say that we have not been given an estimated time as to when this may happen. Please rest assured, you will automatically be credited the full amount due back to you. This is with the right team who are working on this so there's no need for you to feel you have to continue to chase this up with us. Although it may not be apparent, we are working hard behind the scenes to get this resolved.In terms of the automation, there may have been a temporary fault but this shouldn't affect you moving forward.Please do not hesitate to get back in touch online at https://portal.plus.net/wizard/?p=search if we can be of any further assistance.Kind regards,[mremoved]jim:csa

Re: Overcharging last month now this month no refund

If someone borrows money (or invests money), interest is generally payable so:IMO a 'reasonable' interest rate to be paid on return of overcharges and late payment of referrals would be ,say, 3% APR (this is what OVO energy pays customers with a credit balance), anyone disagree?It's not much for those waiting refunds/payment but, equally, it's not an unreasonable return to expect nor an excessive penalty for Plusnet to pay but it may just be enough to focus more attention on these issues.

Call me 'w23'At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.Opinions expressed in forum posts are those of the poster, others may have different views.