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Operator role Became partner in 2000 Sole operating partner since 2001 Role in development of system QBP – fairly loose, goodwill Funding of buses Revenue risk –No access charges –100% commercial on main routes in West Sussex

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The Buses User groups given opportunity to choose bus and spec Scania Omnicity – 12m routes 10 & 20, 10m route 100 Guidewheels on 12m buses Dual door on 12m buses Commitment for buses to be less than five years old –Original fleet replaced and cascaded Part leather seating with FW moquette Little demand for air con

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Measure of success: Patronage Two patronage targets set out in original scheme: Target 1 –4000 passengers a day in 2004 –Actual 4,417 in January 5,868 in December Target 2 –Nearly 9000 passengers a day in 2008 –Actual 9,016 in January 10,455 in July –Despite new developments not built

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Measure of success: Passenger survey Passenger surveys every two years Highlights from 2008: –97% satisfied with punctuality –93% satisfied with reliability –86% satisfied with cleanliness of buses –89% agreed that the bus is comfortable to travel on –96% satisfied with the service overall –8% had previously travelled by car –23% have access to a car