If you would like an immediate exchange, kindly email [email protected] with subject stated (Return: Order number) and identify the items you would like to exchange in the content. The replacement items will be mailed to you once the exchange has been approved and processed.

Please note that exchanges for sizings are done on a case to case basis. An exchange will be carried out if the item comes in sizes, and only if the smaller or larger size you would like to change to is available in stock. Free size items are not applicable for exchange as measurements have been provided. Postage charges to and fro will be borne by the customer for such cases.

For returns due to defects or incorrect pieces received, the merchant will require them to be mailed back to them via registered mail. Please do not send the defective piece back on your own accord.

In such circumstance, if there is a replacement piece available, it will be sent out upon receiving the RA tracking number. However, if the item is no longer available, the customer will be allowed to make an exchange to another item, or opt for a ShopperBoard credit. Postage charges incurred will be refunded.

Measurements stated may vary 0.5"-1" as items are mass produced. In such cases, it will not be considered a defect and no exchanges will be carried out.

For accuracy of items, do refer to measurements stated.

For printed items, do allow for a slight variance as every individual piece may appear differently due to fabric placement.

Colours shown may have slight variance on different screens as different tech devices have different specifications. As such, colours may be portrayed with slight differences. This applies especially for brighter hues. Requests for exchange/ return due to such reason will be rejected.

Do kindly seek our confirmation prior to sending any item back.

Please ensure returned items fulfil the Returns T&Cs. Exchanges are subject to stock availability of the item(s) that you wish to exchange.

RETURNS T&C

All returns must fulfil our Returns T&Cs below:

All item must be returned in original condition unaltered, unworn, unwashed and with tags intact. Returns are not applicable for accessories and SALE/Promotion items.

Items you wish to return must be mailed back to the merchant within 7 days of receiving your parcel for local orders (Malaysia), and within 30 days for international orders.

Free returns only apply to domestic returns (Malaysia) made via PosLaju. International returns are not entitled to free returns.

CHAOS is not responsible for returned parcels until they arrive at their HQ. Please retain the postage receipt and tracking number as proof of return.

All return/exchange requests will be processed within 3 working days upon receipt of returned items.

DEFECTS

In case of item defects, kindly email [email protected] within 3 working days of receiving the item(s). Email must include snapshots of the area of defect clearly. If the defected item is still in stock, a replacement piece will be sent out together with a stamped envelope for the return of the defective piece. Customers will be required to mail the defected piece out to the merchant within 7 working days. In the event whereby the defected item is out of stock, store credits/refunds may be issued. The refund will only be done if the item is being returned back to the merchant.

Measurements stated may vary 0.5"-1" as items are mass produced. In such cases, it will not be considered a defect and no exchanges will be carried out. For printed items, do allow for a slight variance as every individual piece may appear differently due to fabric placement. 3. Colours shown may have slight variance on different screens as different tech devices have different specifications. As such, colours may be portrayed with slight differences. This applies especially for brighter hues. Requests for exchange/ return due to such reason will be rejected.

ShopperBoard is a one-stop fashion destination that allows you to shop across the board with more than 100 brands from all around the world on one platform. As featured on Channel NewsAsia, discover all the trendiest fashion stores in one app by downloading ShopperBoard on mobile today!