Customer Support

DOCUMENTATION

Downloadable brochures, manuals and other documentation are available,
here.

ALGA SERVICE AND SUPPORT

If you have purchased Alga products from one of our distributors, please make
the initial call to them, and if necessary they will put you in contact with our
customer service team directly. Should you wish to contact Alga directly, our
contact details are:

RETURN MERCHANDISE AUTHORIZATION

At Alga, we are dedicated to providing the most advanced technology and highest
quality products combined with the utmost level of service and reliability for
our customers. Our customers can count on timely and responsive service for all
inquiries.

3. Fill-out the RMA form and e-mail it to
customerservice@alga.ca or fax to
(514) 694-3615. Please note you will need to provide the model number, serial
number, as well as a full description of the product. Provide as many details as
possible, including the full fault description, pictures, sample data and/or
print-outs, when ever possible.
Once the request is received, the customer service department will contact you.

Please mark all box (es) with the following info:
(CANADIAN GOODS RETURNED FOR REPAIRS & RMA#)
Attention: Customer service

WARRANTY REPAIRUnits repaired under warranty are of no charge to the customer. In the event
that there is "No Fault Found", a charge of US $500.00 per unit will be invoiced
to cover, evaluation, labor and testing, prior to shipping.

NON-WARRANTY REPAIR
Units that are not under warranty, incur a minimum charge of US $250.00 per
unit. In the event that the repair cost exceeds the minimum amount, a cost
estimate will be sent for approval and a purchase order will be required to
proceed