Domo Software

Domo is a cloud-based business management suite that integrates with multiple data sources, including spreadsheets, databases, social media and any existing cloud-based or on-premise software solution. It is suitable for company sizes ranging from small businesses to large enterprises, and is compatible with Windows or Mac platforms, iPad tablets, and also works on mobile devices.

Does what you want, when you need it to!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love it!

Pros

It can do everything you need! If you feel that there is no way to pull your data into it, then you’re wrong! It has so many ways to connect it is incredible. Also the Mobil app is the best I see! It’s also has the quickest response to its customers about any issues.

Cons

It’s pricey. But you’ll pay the cost if you recognize the power behind it. With how much data you can get from it and get it LIVE tooo, is incredible. Fork up the change for it, invest in using it for ALL your data and you won’t regreet it.

Great program, but worth the price?

Ease-of-use

Functionality

Product Quality

Customer Support

N/A

Value for Money

We really love how Domo does just about everything. The way it generates reports is second-to-none, but we really wish that the price point was a little bit lower.

Pros

Domo seems to have everything: you can check the statistics of your business, keep track of memberships, and the ability to check on fundraising. It was a little bit overwhelming when we first tried it out, but once we got the hang of it, we loved it!

Cons

The one big con is the price. Yes, it gives you a lot, but even for the small amount of employees we have, it can be a bit much. We have also experienced some issues due to the latest update, as a few others have, but we hope that will get fixed soon.

Easy to Implement and Use

Ease-of-use

Functionality

Product Quality

Customer Support

N/A

Pros

We use Domo for our marketing metrics, connected frontend and backend data for report visualization. Works great with all the integrations and connections that are possible. New features are constantly being added.

Cons

It can be buggy when building charts. Dashboards can be hard to setup unless you deep dive into the platform. The mobile app doesn't work as good.

A Great Analytics Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

A great BI platform

Pros

It makes me able to collaborate all sorts of data together to be able to come up with some really great and useful information that you can take and turn into actionable steps.
The graphing and dash-boarding is really simple and clean.
The design is vibrant and makes things like checking call stats more appealing.
The UI is very easy to master and intuitive.

Cons

It support forums are not easy to search.
you cannot manipulate the detail inside of domo very easily.

For the data-focused marketer, Domo is as good as it gets! This is the only platform that has been able to combine all of my data sets together, it's a dream.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Domo's ability to connect to ANY data source is extremely valuable for myself and my organization. We have around 15 different data sources (some of them local, not in the cloud) just in digital marketing alone, and with Domo we have been able to string all of those sets of data together for one true view of performance. The reports are visually engaging, and I can build dashboards that are useful for any job role. Prior to Domo, our organization did not have any type of advanced business intelligence reporting. The difference in decision-making is night and day.

Cons

The only thing I can write as a potential "con" is that if you are working with multiple data sets like myself, and do not have deep data experience, it can be difficult to string your data sets together once you bring them in. A working knowledge of data is helpful. I recommend using their implementation hours for this if you don't have someone in your organization with that skill set, the Domo implementation experts know their stuff and can get you set up quickly.

Metric on Metrics

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Loving it

Pros

Our team finally took the move to tackle individual metrics well. We've been trying to use Zendesk's version of metrics and they have been subpar. Now we filter them through Domo and all is well! They are darn pretty too :)

Cons

No cons that I've found so far. This product is fairly new to our teams needs and thus dar has exceeded what we were looking for!

The most frusutrating BI tool in the world.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Please do not use Domo.

Pros

Customer support does answer questions when you email them. If you put in enough effort, you can make clear cards for various stakeholders.

Cons

It's impossible to use. You can't query anything, to solve this they built a product called "beastmode" which is difficult to use. I've used tons of BI tools over the years, Periscope easily being the best. And Domo easily being the worst.

Domo Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall we are very happy with the cloud -based BI solution and would recommend it to other companies.

Pros

Beautiful interface and easy to use without any programming or SQL experience. Many important functions (variance calculation) that were missing have been added in the past months.
ETL function makes it easy to combine various datasets from many different sources and many out-of-the-box connectors are already installed and ready to import data (google analytics, shopify, Instagram, Twitter, google sheets etc.).
Reports can be exported into a customized powerpoint presentation with a button click and distributed to the company.
The buzz messenger function allows our company to communicate quickly if there are issues with reports or if we see interesting trends and have questions.
Great app that allows to view charts anywhere.

Cons

Customizable access rights would be beneficial. Currently there are 5 different access rights options.
More flexibility in structuring the page (chart size options) and more color options in reports.
The table format is very basic and needs improvement such as variance calculations and more layout options.
Automatically scheduled reports and alerts can currently only be sent to Domo users with a license.

It is a good tool when you have simple Reporting Requirements.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

one of the best feature is using cloud which gives it more flexibility to access data anywhere. Graphs are easy to build. Data is pushed and retrieved faster.

Cons

It is not at all developer friendly, and it does not provide the details about the error when you build a logic for run time. No Filter saving option on the Cards or on the collection. you need to create new pages or sub pages each time if you have a card or group for same filter condition. Very limited features for Pivot type of reports.

Domo is a Scam

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

You will Enter into a contract where they promise one thing, and then their pricing will change. I have had to pay more and more money! And now you have to buy the platform (20k+) pay for users at 2k each, and then NOW they are making you pay for the connectors as of last month, so I can't add any more stuff!

Oh and it crashes all the time, and there is virtually no support. The only support you have to pay 200 bucks an hour for! SCAM

Pros

Easy to use and figure out. Great way to have all of your stuff in one place

Cons

no customer support unless you pay more. and they nickel and dime you more and more each month.

Advice to Others

Great Price, OK Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Support

Pros

This software is mostly easy to use. It's compatible with various sources of information, but I mostly use it to export to the universal format, Excel. Report creation is made easy and as long as you have a business intelligence group or software engineers, you should be fine working through any problems when their server has issues.

Cons

Server issues tend to happen at least once a week. Working with customer service is a huge hassle. I'm not sure if their agents are trained well enough to handle my requests. With all the down time, my team plans around not having access to reports available at least 2-3x a week for a few hours.

Review Source: Capterra

Melissa from US Security Associates Number of employees: 201-500 employeesEmployees number: 201-500 employees

December 2018

December 2018

Wow, just wow

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Support

Love it

Pros

This thing is fantastic! imports information from my other programs to generate reports with ease and at a moments notice. Allows me to accurately monitor multiple aspects of my efforts.

Cons

I still dont know how to use everything. (this is great really as there is so much more potential.)

Everything I Need All In One Place!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Support

We use Domo to connect the data sets from several different programs into information that can be shared between them through Domo.

Pros

Domo connects the data from all of our different data sources and allows me to put it all on one dashboard page so that I don't have to flip back and forth looking for the information that I need. I love that I can share the access to these dashboards with all of my employees so that they have access to all of the up to date information that they need. I really like that I can take any of the data on a dashboard and Domo will turn it into an excel spreadsheet for me.

Cons

The customer support is a little slow. There is also an occasional lag time between when changes are made to data and when they show up on Domo. It only refreshes about every 15 minutes.

Review Source: Capterra

November 2018

November 2018

Overpriced analytics tool that's hard to set up

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Pros

Domo boasts dozens of integrations that give it the appearance of a catch-all analytics platform.

Cons

In practice, Dome takes a while to set up (with the help of a solution engineer), and the price is much higher than the industry average.

Fun facts

Ease-of-use

Functionality

Product Quality

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Pros

I work in the construction industry and my company likes to have a lot of data for different categories. One main one is the safety data. We wont be awarded projects if our safety percentage (annually) is too high which means too many injuries on projects. So, its amazing that we have a software that can track our safety and all the other data that we keep track.

Cons

I dont have any cons for this software. It has been a blessing for my company I work for.

The things Domo can do are just astounding

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Support

We can see analytics we could never see before. We can understand our business in a way we never could before. We honestly don't know what we'd do without Domo at this point. It's fantastic.

Pros

We were originally looking for dashboard software. Something like Geckoboard, but we wanted something more advanced. We were using multiple tools, and wanted to collect data from them.

We then found Domo. Within days we had integrated our CRM database, Website Analytics, Invoicing database, and Order Processing database. This let us take a look at EVERYTHING. And I mean everything. Things like:

What's the average time between receiving a lead and the rep calling them the first time?
What's the average time between a customer ordering, and reordering?
How many calls have my reps made today? (Updated every 15 minutes!)
What landing pages on my website are receiving the most looks?
How are my google analytic campaigns translating into converted customers?

Cons

It's pricey, but worth it. The biggest thing was the last update they had screwed up some of my reports, and we're still trying to figure out what happened.

Does the job, clean interface.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Support

Pros

The interface is fairly minimal and easy to use for users who have less experience with this type of software. The card analyzer (where cards are designed) can be learned by most anybody.

Dataflow creation (whether MySQL or ETL) has a good layout and is easy to follow. Really easy to train users who have no experience with SQL how to make dataflows by using the ETL.

There is a good collection of training materials online. They also have a good community for support online.

Cons

When running a dataflow the processing is not done on-prem, it is fully subject to Domo servers in the cloud. Sometimes a dataflow that would normally take around 5 minutes will take an hour in order to run. We were told it wouldn't be a problem to run multiple dataflows at a time, but we've found that running two dataflows isn't that great in terms of speed and running any more than two at a time is just bad.

Review Source: Capterra

October 2018

October 2018

Easy to Learn, Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Support

Pros

My first impression of this software came from the free trial and I was very impressed by the thorough, detailed onboarding. I said I was interested in data visualization, and onscreen prompts walked me through every step of the process, even giving me example data to use. Overall, the visualizer is very user-friendly and a great tool for distilling complex data into digestible graphical representations.

Cons

The onscreen help prompts are so hard to read. They use white text on a light blue card and if my young eyes have trouble reading them, I wonder if they meet ADA contrast ratio standards.

Domo has it all - but takes an expert

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Support

Domo has so many bells and whistles that we got overwhelmed. Our end users are still starving for data because it is so complex and sophisticated.

Pros

Domo seemingly has ALL the functionality and features that a great reporting / Business Intelligence software should have. You can take almost any dataset or datasource and manipulate it in Domo to show your results in 1 of 10 billiion ways.
Being on the cloud it is accessible to anyone anywhere.

Cons

Domo reports have started to take a long time to run, so the functionality begins to be lacking and usability suffers. Also, you have to put hundreds of hours into it to become an expert. We tried to distribute report building to our user base, but with no luck.

Value for Money

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Support

Pros

Domo excels in the ability to easily create numerous visuals quickly. It allows you to analyze data to gain insights not seen with other products, like excel.

Cons

Domo has cut the distance between themselves and Tableau, but they still have not surpasses them.

Review Source: Capterra

September 2018

September 2018

Maybe too great

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Support

Pros

I love all the features included in this technology. You can check stats, pay, competitions, etc. The technology is very user friendly.

Cons

I love how much you can do with this software but sometimes it’s too much. My company doesn’t use all the features this software has, if I could change one thing it’d be to hide the parts of the software that aren’t being used.

Review Source: Capterra

September 2018

September 2018

Versatile but need a bit of tech background to make it hum

Ease-of-use

Functionality

Product Quality

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Pros

The amount of connections and visualizations available is amazing. The ability to combine data sources and connections into one collection is extremely helpful.

Cons

Many of the connections to data sources take some finessing. For instance, utilizing one of the major Analytics provider's connection was not straightforward out of the box. It took a lot of trial and error (mostly error) to get something that was usable.

Review Source: Capterra

July 2018

July 2018

Versatile and useful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Support

Pros

This product allows us to roll up almost all of our business data -- memberships, actions, fundraising, etc. -- and view it in any visual format we want to.

Cons

I wish the external-facing reports were more interactive. It would be nice to not require a user login to see additional data feeding the report.

Review Source: Capterra

July 2018

July 2018

Analyzing and understanding data like never before.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Support

This product will benefit any company in any space no matter how big or small. The way this product can manipulate data is second to none and the user friendliness for employees to view the built reports are beautiful. We have been able to dive deeper in data with no historical limitations.

Pros

Domo has too many pros to list but the one that stands out above it all is the endless possibilities when reporting. There is no limit to the way you can manipulate data and showcase it in the manner the best suits you.

Cons

I would say the biggest con is the user friendliness of the editing portion of the program. Unless you are an experienced code writer it will be very difficult for the user to do anything in domo besides viewing reports built by more qualified users.

Review Source: Capterra

Dan from Athena IT Limited

May 2018

May 2018

Executive Friendly. Easy Visual Snapshot of KPIs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Support

Pros

It's a great platform for aggregating, manipulating and displaying a snapshot (or real time view) of your business metrics.

Domo is very executive friendly, and is very visibly pretty.

Beast calculations (effectively functions in the language of MS Excel) and magic transformations provide the ability to manipulate data that has been imported into Domo.

Domo has a wide range of connectors that enable you to pull data into it and produce what they call cards. Cards are effectively presentation displays of data that can be updated automatically with a continuous feed of data.

Cons

Domo lacks some more advanced functionality, such as:

(1) The ability to display on one card, data from more than one date object
(2) Geo-spatial analysis

TableAU, QuickSight by AWS and QGIS offer functionality that may better fit your use case.

Review Source: Capterra

May 2018

May 2018

Domo is great for internal data reporting

Ease-of-use

Functionality

Product Quality

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

it's great for internal use. reporting is an important thing to have perfectly accurate and domo gets us there.

Pros

We use Domo for internal data reporting. After trying just about every competing product we came across Domo. The dynamic software allows data to be presented in any way needed. Complex datasets are easily processed by Domo.

Cons

The complexity of features makes it tough to use. There has to be some training for any new hires but that's to be expected. The pricing for Domo is a little on the high side which could push smaller organizations away from committing.

Review Source: Capterra

April 2018

April 2018

Domo has greatly helped team productivity.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Support

Time saving for the team, especially the devs .

Pros

Previously, my team built our own reporting internally. Domo has increased our productivity greatly, freeing up dev time and allowing even with the most basic tech experience to create reports they need on a dime.

Cons

Set up takes awhile and learning the ways of creating data flows and reports. Not super user intuitive until you get the hang of it

Review Source: Capterra

April 2018

April 2018

Very Dynamic, we could do most everything we wanted to.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Support

Pros

Connectors can be built into any API you need and their team was helpful during this process. With Domo we were able to display our data in helpful ways. Other BI's can't manipulate data from different sources as easily as Domo.

Cons

Like most BI's you need a developer to truly take advantage of the features. I wish it was a little bit more aesthetically pleasing. For all the advertising Domo does about making your dashboards cool looking I wasn't too impressed. All of our filters were hidden in a very dull drop down.