Once the file is downloaded, open your Downloads folder/location of the downloaded file

Double-click mb-support-X.X.X.XXXX.exe to run the program

You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.

Place a checkmark next to Accept License Agreement and click Next

You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"

Click the Advanced Options link

Click the Gather Logs button

A progress bar will appear and the program will proceed to gather troubleshooting information from your computer

Upon completion, click OK

A file named mbst-grab-results.zip will be saved to your Desktop

Please attach the file in your next reply. Click "Reveal Hidden Contents" below for details on how to attach a file:

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

After posting your new post, make sure you click the Follow button near the top right of this page, and select the option"An email when new content is posted Change how the notification is sent" so that you're alerted by email when someone has replied to your post.

Once the file is downloaded, open your Downloads folder/location of the downloaded file

Double-click mb-support-X.X.X.XXXX.exe to run the program

You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.

Place a checkmark next to Accept License Agreement and click Next

You will be presented with a page stating, "Welcome to the Malwarebytes Support Tool!"

Click the Advanced Options link

Click the Gather Logs button

A progress bar will appear and the program will proceed to gather troubleshooting information from your computer

Upon completion, click OK

A file named mbst-grab-results.zip will be saved to your Desktop

Please attach the file in your next reply. Click "Reveal Hidden Contents" below for details on how to attach a file:

Spoiler

To save attachments, please click the link as shown below. You can click and drag the files to this bar or you can click the choose files, then browse to where your files are located, select them and click the Open button.

After posting your new post, make sure you click the Follow button near the top right of this page, and select the option"An email when new content is posted Change how the notification is sent" so that you're alerted by email when someone has replied to your post.

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It looks like you may have had a bad upgrade. Can you please use the Malwarebytes Support tool as above, click Advanced Options, and then click Clean and follow the prompts. This will fully remove Malwarebytes and install the latest version