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Communications

An exponential increase in mobile data usage and a proliferation of new technology has driven dramatic change across the communications industry. Customer preferences are changing rapidly, with increased demand for more complex technology solutions. To thrive in this new buying environment and to deliver new technology product offerings, communications organisations need to rethink their go-to-market approach.

Blackdot can help you drive the end-to-end strategy, people, process and technology transformation required to successfully adapt and win in the new digital environment. Possessing deep experience in the communications sector, our team can deliver a unique mix of solutions to help you identify your highest priorities, mobilise marketing, sales and service transformation, measure results and accelerate growth.

Common Initiatives We Help With:

Delivering a Consistent
Omni-Channel Experience

Ensuring the customer has a high quality experience across digital, phone and face-to-face interactions

Accelerating
Bid to Cash

Improving processes and supporting technology to speed up sales conversion

Managing the Tail

Setting up more effective and lower cost inside sales structures to service lower value customers