About 311

To provide this service, a fully equipped 3-1-1 Citizen Contact Centre has been developed to answer questions and direct callers to the correct information about City or Regional services and programs.

Dial
3-1-1

905-615-4311
outside city limits

Dial 3-1-1 between 7:00 a.m. and 7:00 p.m., Monday to Friday, to speak to a Customer Service Advisor who will assist with your call.

3-1-1 is accessible for callers who are Deaf and have a Teletypewriter by calling the TTY line at 905-896-5151.

After-hours dispatch service is available for urgent issues on weekends and overnight, Monday to Friday, by dialing 3-1-1 and pressing 2 in response to the recorded message. Always dial 9-1-1 for emergency Police, Fire or Ambulance services when the safety of people or property is at risk and requires immediate, emergency assistance.

Our Customer Service Advisors collect personal information under the authority of Section 11(1) of the Municipal Act, 2001 and will only use it for the purpose of processing your request. Calls to 3-1-1 are monitored for quality assurance purposes in order to better serve callers.