Terms and Conditions

General Definitions

These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We
are WRM Media Ltd whose trading name is Christmas Letters From Santa a company registered in England
and Wales under number 5704941 whose registered office is at 19 APPLETON COURT, Calder Park, West
Yorkshire, WF2 7AR with email address info@christmaslettersfromsanta.com; telephone number 01924
229200; (the Supplier or us or we).

These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be
bound by these Terms and Conditions. By ordering any of the Services, you agree to be bound by these
Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter
into a contract and are at least 18 years old.

Interpretation

Consumer means an individual acting for purposes which are wholly or mainly outside his or her
trade, business, craft or profession;

Contract means the legally-binding agreement between you and us for the supply of the Goods;

Delivery Location means the Supplier's premises or other location where the Goods are to be
supplied, as set out in the Order;

Durable Medium means paper or email, or any other medium that allows information to be addressed
personally to the recipient, enables the recipient to store the information in a way accessible for
future reference for a period that is long enough for the purposes of the information, and allows
the unchanged reproduction of the information stored;

Goods means the goods advertised on the Website that we supply to you of the number and description
as set out in the Order;

Order means the Customer's order for the Goods from the Supplier as submitted following the step by
step process set out on the Website;

Privacy Policy means the terms which set out how we will deal with confidential and personal
information received from you via the Website;

Website means our website www.christmaslettersfromsanta.com on which the Goods are advertised.

Goods

The description of the Goods is as set out in the Website. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.

In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

All Goods which appear on the Website are subject to availability.

Personal information

We retain and use all information strictly under the Privacy Policy.

We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis of Sale

The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.

The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.

A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.

No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

Price and Payment

The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.

Prices and charges include VAT at the rate applicable at the time of the Order.

You must pay by submitting your credit or debit card details with your Order via Paypal. You do not need to have a Paypal account to pay via PayPal as we accept all major credit cards and debit cards through this service. Once you are at the stage of making payment, simply click on ‘check out with Paypal’ button and follow the on screen instructions to enter your details. Alternatively there is an option to login as an existing Paypal customer.

Delivery

For any orders placed in September, October and November the first posting data for all UK orders is Thursday 29th November, for International orders the first posting date is Friday 23rd November.

All order with be dispatched by Royal Mail for both the UK and the rest of the World. Please allow 7 days for delivery to mainland UK addresses. International orders may take a little longer so please be patient, given that it is also a very busy time. Contact us for more information regarding overseas deliveries, if required

The last posting dates are as follows:

Country

Date

United Arab Emirates

Tuesday 4th Dec 2018

South Africa

Friday 7th Dec 2018

India

Friday 7th Dec 2018

Malaysia

Friday 7th Dec 2018

Singapore

Friday 7th Dec 2018

Indonesia

Friday 7th Dec 2018

Philippines

Friday 7th Dec 2018

Australia

Tuesday 11th Dec 2018

New Zealand

Tuesday 11th Dec 2018

United States

Friday 14th Dec 2018

Canada

Friday 14th Dec 2018

Europe

Tuesday 18th Dec 2018

United Kingdom

Thursday 20th Dec 2018

Any orders placed after the dates above may not arrive before Christmas, although we will make our best efforts to do so.

Withdrawal, returns and cancellation

In the unlikely event that you wish to cancel your order, you have the right to do so, at no charge, until the point of despatch. Please inform us by email (see Contact Us page).

Consumers also have the right to a cancellation period of 7 working days after despatch (beginning on the day of receipt of the goods) and this must be sent in the durable form of an email or other method of writing. The unwanted item must be posted back to us at the return address stated on the confirmation email, at which point a full refund will be made.

Privacy

Your privacy is critical to us. We respect your privacy and comply with the General Data Protection
Regulation with regard to your personal information.

We are a Data Controller of the Personal Data we Process in providing Goods to you.

Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in
the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection
Laws:

Before or at the time of collecting Personal Data, we will identify the purposes for which information is
being collected;

We will only Process Personal Data for the purposes identified;

We will respect your rights in relation to your Personal Data; and

We will implement technical and organisational measures to ensure your Personal Data is secure.

For any enquiries or complaints regarding data privacy, you can contact our Data Protection Officer at the
following e-mail address: dpo@wrm-media.com.

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