For all paying PC Membership previous to Magento, you have seen numerous errors with your PC Membership. We have found a resolution for these issues.

You will see an order for your Membership being charged $1 of store credit that you did not make. This is correct. DAZ issued $1 to your account and made an order for your Membership again for you. Once this has been done, you will no longer see any issues with your PC Membership. If until this has been done to your account, you miss any sales, please let us know, we will take care of that for you.

Thank you for your patience.

UPDATE FOR THOSE THAT STILL HAVE PENDING CUSTOMER SERVICE TICKETS:

From Britney Creek:
We have our hands full, but we are working as fast as we can to get all of our Tickets resolved, and customers happy. Tickets will be all caught up and answered as soon as possible. I will make sure that happens. Thank you so much for your patience.

For Gift Certificate Issues or Password Resets
Contact: aanderson @ daz3d.com
(Please remove the space before and after the @ symbol as they have been added in due to an issue posting e-mail addresses)

PLEASE NOTE:
If you are having an issue with Download Links not working (or some working and some not) this is a known issue they are currently working on and will be fixed soon. We apologize for any inconvenience and want you to know we are working to resolve this issue as quickly as possible. Once resolved, the links in your account should then work.

Re-download the file. If you need more download attempts, you can reset the download for your product by going to your Itemized Order History and clicking on the reset button next to the entry for the product. This will reset the downloads for this product and give you the latest version of the installer. You will also want to clear your cookies and cache and delete the old installer before you redownload and install this file.

Comments

I want to take a moment and share the latest information we have regarding our move to a new e-commerce engine. As a result of the new store change, the DAZ 3D store is currently experiencing several issues, such as visual oddities with some store pages, product pricing not processing correctly, or checkout not always working as expected. We are working hard to fix these issues as quickly as possible, and are also working to finish standing up the new forums and to restore the support ticket system.

We apologize for the inconvenience this has caused you, and we appreciate your feedback and input identifying store issues so that they can be resolved quickly. Be assured that your account data is completely safe and backed up and is being carefully and securely maintained as part of this work. As soon as the store is humming again (accurate transactions, orders processed properly, all downloads available, etc.) we will be offering special offers to help make this right, so stay tuned!

In the mean time, thank you for your patience as we work things through. We have a dedicated staff of Sales and Customer Support professionals ready to assist in your orders and any issues you encounter, and DAZ 3D continues to provide an unconditional 30-day money back guarantee on all of our products so you can order with the confidence that we will take care of you.

In my case, one of the ones blocking me from buying anything is that the checkout insists on having a state/province set even though there is no such thing for foreign addresses. So none of the dropdown addresses in the list work!

mhh. i cant order anything. i was aked to enter state/province imformations in the upcoming failure window. i don´t have possibilities to enter these informations nor do they fit my need (germany) they simply do not exist. the next step for processing a order leads to the same failure window over and over again. i tried to solve this by entering the billing section of my account in order to see if i can change st there, but i cant resolve this issue. so i cant process any order by now: unfortunately.

How long is too long to wait on products I paid for that still show as pending? When I called on Monday, I was 'thanked for my patience during this transition' and 'we are aware of the problem' and 'sorry for the inconvenience' but I still don't have my products.

I don't want a refund I want my products.

When I mentioned that I don't want to switch to rendo just so I can keep my deadlines, but all I was told was go ahead and go to renderosity. Since I started using Daz, I only shop there if I can't find it here.

At the moment, any "web" issues, please post them here as they don't have an e-mail setup at the moment and also so then I can just create one list and forward it on to make it easier then trying to go through multiple e-mails on the same possible topic which would end up making any changes take a bit longer.

How long is too long to wait on products I paid for that still show as pending? When I called on Monday, I was 'thanked for my patience during this transition' and 'we are aware of the problem' and 'sorry for the inconvenience' but I still don't have my products.

I don't want a refund I want my products.

When I mentioned that I don't want to switch to rendo just so I can keep my deadlines, but all I was told was go ahead and go to renderosity. Since I started using Daz, I only shop there if I can't find it here.

Thanks for posting an address for support issues. I didn't put the lacking e-mail confirmation on my ticket but didn't get that.

I ended up sending a ticket tonight because I ended up with a double ordered item as the submit order transaction message goes on waaaay too long. I thought the page hung. I refreshed the order page after checking in another tab to see if item showed up in my account. Since it didn't, I hit submit again. Big NO NO that one as then I had two of the same item. Ticket submitted using the address so hopefully that gets resolved.

It's not real obvious that now we have to go over and select "My Downloadable Products" to get the download. I punched around and griped at the "My Order" page for a while before my eyes hit that option. LOL.

It seems that the cache problems have begun again, right now. They were gone for a while, but right now I'm getting wrong username, and several items do not show their PC price despite me being a member of Platinum Club.

I am having problems with pricing.
Prices change (& items disappear) when I change the number of products shown on the page.

If I view a platinum club item it may or may not be priced at $1.99.

When looking at new releases with the default viewing settings, Aiden is the newest product - if I change it to 60 products viewed per page then there are atleast 6 products newer than Aidan - the total number of products also increases.

I've an interesting issue. I reseted download for a few older items that still seem to have an actual installer and not a zip file, and my Win7 won't start the installer. Then I tried with an older item which installer I already had saved on the disk (Spa of Juturna) and the old installer works fine but if I reset it the new one does not work. Even though in all appearance they seem to be the same installer.

Could someone who owns Spa of Juturna test this for me?

Oh, seems like others have this issue as well. The thread was just on second page.

When I first saw that the store was back up, I was not seeing Platinum Club prices for any PC products. Last night (about 12-15 hours ago) all the PC items I looked at were $1.99 as expected. This morning, they are back up to full, non-discount price again.

I added a screenshot of the problem with the saleprice of Rons Explosions I'm having and another screenshot showing the Soothsayer at PC Price, but the Skyway Expansion at Fullprice (this morning it was PC and I guess it should be too seeing that the rest of the GIS Series are PC... *g*)

edit: As I didn't find any rules about the size (as in width/height) of the images I hope they're OK, didn't realize they'd be put into the posting directly...

I've an interesting issue. I reseted download for a few older items that still seem to have an actual installer and not a zip file, and my Win7 won't start the installer. Then I tried with an older item which installer I already had saved on the disk (Spa of Juturna) and the old installer works fine but if I reset it the new one does not work. Even though in all appearance they seem to be the same installer.

Could someone who owns Spa of Juturna test this for me?

Oh, seems like others have this issue as well. The thread was just on second page.

I tried downloading that specific file. It's identical to what I downloaded in 2005, except for the line

Fatal error: Call to undefined method Pisc_Downloadplus_DownloadController::clearConncurrentDownload() in /var/www/html/magento.daz3d.com/app/code/local/Pisc/Downloadplus/controllers/DownloadController.php on line 106

with a linefeed character before and after. To be more clear, the executable file itself has that error message appended to it.

Oh dear. Now I found the first set of files that refuse to install. Let's see if re-download fixes it, and if it doesn't, then it is time to send a report. *snaps her fingers* Lucky streak broken! The Good, The Bad and The Ugly, I choose you!

For Website Related Issues (Things like 404 Page Errors or Checkout Errors)
Please post to this thread so that we may track and list them and forward them on.

Wishlist is not working, it never displayed since the update!

Since the update, my wishlist completely stopped working. I always get an error when I try to display it.

There has been an error processing your request

Exception printing is disabled by default for security reasons.

Error log record number: xxxxxxxx

I know my wishlist is very large, counting 510 items, but still, it worked on previous website, even if it was slow. I will not be able to buy many things without it, so maybe I should complain to sales department directly ;)

For Website Related Issues (Things like 404 Page Errors or Checkout Errors)
Please post to this thread so that we may track and list them and forward them on.

Wishlist is not working, it never displayed since the update!

Since the update, my wishlist completely stopped working. I always get an error when I try to display it.

There has been an error processing your request

Exception printing is disabled by default for security reasons.

Error log record number: xxxxxxxx

I know my wishlist is very large, counting 510 items, but still, it worked on previous website, even if it was slow. I will not be able to buy many things without it, so maybe I should complain to sales department directly ;)

Some people have found that the item "Crazy Nights" won't let itself be added to the cart and if it's in your wishlist the wishlist doesn't work.
The workaround is to go to your account dashboard, which shows the 5 most recent items in the wishlist, and move them to the cart. Keep doing that until you get to Crazy Nights, and delete it from the wishlist. Then you can move everything in the cart back to the wishlist (can all be done at once) and it will work again.