Brock University offers local telephone service in each residence room which includes voice mail. Primus is our long distance provider and information outlining their services is available upon your arrival into residence. Calling cards other than Primus. i.e.: Bell, Sprint can be used through a third party operator. Please note that a premium is charged for this service.

The Nuance™ system is a self-contained, high volume automatic speech recognition (ASR) telephone application that automates call routing, speech-activated dialing and provides access to self-service information, all in a natural and comfortable manner with a human touch.

This system uses Automatic Speech Recognition (ASR), which allows callers to reach any Brock University employee or department simply by saying their name. The Nuance system is extremely user-friendly and willsave a great deal of time.

Speech recognition enables callers to reach departments and/or personnel by saying the name of the department or first and last name of the person they wish to reach.

The Nuance system is a powerful communications tool that will improve the quality of our internal and external telephone communications.

Getting access to the Nuance™ system is easy. Dial extension 5000.To record your own voice, dial extension 5000, and press #. You will be prompted with instructions. The default password will be your extension.