HP Complaint

FAULTY HP LAPTOP

1. I am Lt Col C Ravindra Reddy. I Purchased a HP -Pavilion Notebook G6-1201TX (QG470PA#ACJ) on 24 Dec 2011. While involved in procurement of IT equipment, I thought, HP was known for solid engineering and reliability. And in fact, HP touts “A reputation for quality and reliability” as part of its brand promise.

2. But my personal experience has been different, as I have had to send my HP Laptop in for repair (or replacement) for three times, and that I have personally invested about a lot of my own time working with HP tech support team to try to work through various issues in order to end up with a stable, correctly configured system.

4. The problem with the system is two fold;
(a) It shuts down on its own and it restarts. No error messages are displayed. There is no set pattern for this to happen. It may happen twice or thrice a day and sometimes does not happen even for week.

(b) The other problem is that, the display becomes flickering and the system hangs. The only solution is switch off the system. The frequency of this occurrence is again unpredictable as above.

5. My system began showing these Problems shortly after purchase. Initially, the tech support team of HP tried to on-line diagnosis. All permutations and combinations such as system recovery, memory check or hard disk formatting were tried out with no results. Then the mother board was replaced. But no improvement in the functioning of the system was noticed as the above problems persisted. So I took it for repairing to customer support system, Syntech Pvt Ltd Located in Pune, India. They kept the system for observation for three to four days and detected no fault. Same thing continued for next three months. They take it for observation and return with no results.

6. As a result the laptop could not be used for which it was purchased.

7. The center supervisor Mr Umesh told me that this definitely is a faulty system. They were just taking the system for observation every time and did little to rectify the fault. They noticed flickering of screen while they had kept laptop with them for observation but did not notice shutting down. But it is evident as the frequency of this occurrence is unpredictable.

8. Now they want again take the system for observation which I protested as I feel, they want spend time till warranty period expires. I am insisting on replacement of the unit as I can not endlessly keep leaving my system with customer support system. Already it is looking a second hand system.