Over the years, IT has become a vital part of business to the point where it would not be possible for many to function without it. As a result of its increasing role, the IT function is changing, morphing from a technology provider to a strategic partner. In this session we would be analyzing on IT Governance and IT Service Management and understand the relationship between the both.

While the benefits of applying IT Service Management practices vary depending on the organization’s needs, size, complexity, scale etc some typical benefits are: • Improved quality service provision • Cost-justifiable service quality • Services that meet business, Customer and User demands • Integrated centralized processes • Everyone knowing their role and their responsibilities in service provision • Learning from previous experience and • Demonstrable performance indicators

Service Quality is measured based on the user’s satisfaction level towards a service. It indicates the overall effect of service performance that determines the degree of satisfaction of a user of the service. The measure is derived from the ability of the resources to provide different levels of services.

Ask you questions and clarify your doubts with our expert during this session..

Best practices of active listening in agile project management:

Asking open-ended questions to agile team members

Asking for more information

Asking for opinions and analysis from agile project participants

Be an active listener, listening till the end without interrupting

These are the essential practices that a product owner or agile leader should incorporate in order to build active communication within the agile team. Every agile leader in order to play the role of an active listener should follow certain key elements which are stated below.

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