NAME
RT::Extension::RepliesToResolved - intercept replies to resolved tickets
DESCRIPTION
Intercepts replies via email to resolved tickets and creates a new
ticket rather than updates resolved ticket. There are a few reasons to
do this:
"Thank you" messages re-open tickets and mess with statistics.
People keep sending new questions into old tickets.
RT 4.0.7 required or you have to patch RT
You can fetch patch from github:
BETA
It's very simple module to give an example on how to do it. I hope to
see patches that improve it.
INSTALLATION
perl Makefile.PL
make
make install
Register plugin in RT_SiteConfig.pm:
Set(@Plugins, qw(
RT::Extension::RepliesToResolved
... other plugins ...
));
AUTHOR
Ruslan Zakirov
LICENSE
Under the same terms as perl itself.