Set up remote support access

Set up remote support access

Overview

Explains what the feature is or what its benefits are to the user or customer.

Feature

You can set up a reverse tunnel to allow ThoughtSpot Support
to get access to your ThoughtSpot instance, to perform support-related activities. This setup is a much simpler, more secure, and
scalable than the alternative option of using a virtual meeting room.

Before you can do this procedure, your networking team needs to open port 22 in your
firewall outgoing rules.

Granting remote support access can streamline troubleshooting activities, since it
enables your support agent to work directly on your in a secure setting. The remote
tunnel enables SSH and HTTP access to your by ThoughtSpot Support. This access can be granted and revoked easily, so you can enable it for a
troubleshooting session, and then disable it again. Before doing this procedure, make
sure it is allowed by your internal security policies.

To enable remote
support:

Contact ThoughtSpot to open a support
ticket for making the appropriate reverse tunnel settings on our end. Provide
the cluster name of the cluster for which you want to enable remote
support.

When the ticket has been completed, continue with the remaining steps in this
procedure to make the settings on your side.