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Welcome to the Process Automation Blog, where you can read the perspectives from BSM experts. This Blog provides insights into the Process Automation solution, as well as technical details about specific IBM products.

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By Natalie Gorelik An exciting new feature called Live Chat is now available in IBM SmartCloud Control Desk version 7.5.1. This feature enables end users of the Service Desk and Self Service Center to chat with Service Desk agents about issues or problems. Live Chat provides immediate access to help where agents can answer questions in real time. How does this feature help you? It provides multiple benefits. For Service Desk users: Users can request a real-time chat with a Service Desk agent. You can request a chat from the main Self Service... [More]