Location

Pricing

This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems.

A variety of assessment methods form part of this course including written assignments, presentations, portfolios of work, role plays and projects.

Start dates:

Beginning of every month except April, August and December (Vacation)

Awarded by

RTO Code 41138

Packaging Rules:

Total number of units = 219 core unitsPlus 12 elective units

Course Format

Core Subjects

BSBDIV501

Manage diversity in the workplace

SITHIND004

Work effectively in hospitality service

SITXCCS007

Enhance the customer service experience

SITXCOM005

Manage conflict

SITXFIN003

Manage finances within a budget

SITXHRM001

Coach others in job skills

SITXHRM003

Lead and manage people

SITXMGT001

Monitor work operations

SITXWHS003

Implement and monitor work health and safety practices

Elective Subjects

BSBSUS401

Implement and monitor environmentally sustainable work practices

HLTAID003

Provide first aid

SITEEVT001

Source and use information on the events industry

SITHACS001

Clean premises and equipment

SITHFAB005

Prepare and serve espresso coffee

SITHIND002

Source and use information on the hospitality industry

SITXFSA001

Use hygienic practices for food safety

SITXFSA002

Participate in safe food handling practices

SITXFSA003

Transport and store food

SITXINV002

Maintain the quality of perishable items

SITXINV003

Purchase goods

SITXINV004

Control stock

Related Occupations

Bar Supervisor or Team Leader Concierge Duty Manager Food and Beverage Supervisor or Team Leader Front Office Supervisor or Team Leader Housekeeping Supervisor or Team Leader Gaming Supervisor or Team Leader Shift Manager

Entry Requirements

Entry requirement:

Academic requirement:

A minimum of year 12 or Australian equivalent is mandatory.

English requirement:

A minimum of IELTS 6.0 is required.
International Students who do not meet the English language requirements for this course may undertake English Language Intensive Course for Overseas Students (ELICOS) according to the English Learning Matrix.