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xMatters On-Demand Support Notes - Breakout

The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.

Introduction

This is a cumulative change log for numbered versions and patch releases of xMatters On-Demand, identifying the updates and resolved issues included in each one.

A note about features...

Between our quarterly releases, only customers participating in the Early Access Program (EAP) will be able to see feature enhancements and additions, and only in their non-production environments.

The exceptions to this general approach are updates to the mobile apps, xMatters API enhancements, and features on the Admin and Developer tab which will be released into production between quarterly releases.

Customers participating in the EAP, or interested in the mobile app and API updates, can review feature descriptions in the Breakout Development Highlights article.

5.5.220

Inbox - attachments (usability fix): Updated the appearance and positioning of the Attachments drop-down menu on the Inbox tab to better indicate its function.

RYL-2132

Events report - suppressed events: Fixed an issue that was causing the Events report to not include the correct 'suppressed' icon for some suppressed events.

INTA-5350

Integration Directory - SolarWinds configuration: Fixed an issue that was allowing users to select xMatters Agents they did not have access to, which resulted in validation error messages.

ARCH-7423

Device validation messages: Updated the messages sent when testing a device to address a specific case that could result in a mix of different languages being displayed for the response options.

ACTO-2200

Company details - caller ID: Fixed an issue where attempting to save an invalid number in the Caller ID field on the Company Details page would incorrectly display a validation code rather than the "Invalid Number" error message.

5.5.219

Default Conference Bridge - communications plans: Fixed an issue where some notifications were skipping the available xMatters-hosted conference bridge and defaulting to the first external bridge listed.

APO-14556

xMatters iOS app - notification badges: Corrected the issue preventing the badge count from increasing when new notifications were pushed to the iOS mobile app.

5.5.217

Removed some unnecessary or incorrect icons displayed in the search field when looking up users or recipients.

Updated the layout and positioning of some screen elements to prevent them from overlapping - especially in one particular browser.

Addressed some spacing issues in the header area for xMatters Free users.

Fixed the layout of the tabs in some browsers on the xMatters Agents page.

Removed excess blank space between some elements on the email message editor in some browsers.

Fixed the colors of some tabs displayed in the Invite Users workflow and on the Developer tab.

Standardized the size of the text on users' contact cards displayed on a group's Overview tab.

YAV-198

xMatters Inbox - responding to notifications: Fixed an issue where a blank URL redirect dialog box would open when responding to some messages via the xMatters Inbox.

YAV-196

xMatters Free - sending messages: Fixed an issue with xMatters Free where the browser would stop responding if a user sent a message that included a paid feature (such as a conference bridge).

SCO-10571

Integrations Directory - adding configuration (usability fix): Added a missing French translation for an error message displayed when attempting to add a configuration with a name that is already in use.

SCO-10569(SUP-16650)

Searching for recipients (usability fix): Improved the error handling and messaging when connectivity is disrupted between the web user interface and xMatters while searching for recipients.

RYL-2124

xMatters REST API - reordering devices in Free: Fixed an issue where attempting to re-order existing paid devices in Free using the API (or one of the mobile apps) would return an error message.

Integration Builder - inbound authentication: The cURL command within the instructions for how to trigger an inbound integration using basic authentication should now contain the correct syntax (instead of displaying the syntax for API key authentication).

HOTH-7595(SUP-17827)

SMS notifications - error messages (French): Updated the handling of SMS error responses to make sure that French notifications are equipped with French error messages.

HOTH-7591(SUP-17659)

Integration Builder - sample scripts (usability fix): Updated the sample scripts included with inbound integrations to make them a little more consistent, coherent, and helpful.

HOTH-7580

Web user interface - externally owned devices: Fixed an issue where some users could change some properties of externally owned devices in the web user interface.

HOTH-7349(SUP-17431)

Integration Builder - outbound integrations (usability fix): Updated the workflow when creating an outbound integration to make it a little more intuitive.

APO-14539(SUP-17893)

EPIC Data Sync - performance enhancement: Improved system performance when attempting to batch delete a large number of groups using the EPIC Data Sync tool.

5.5.216

Integration Directory - configuration details (cosmetic fix): Updated the layout and styling of some pop-up elements and error messages to prevent overlapping when modifying a configuration.

RYL-1633

Timeline report - response comments (cosmetic fix): Updated the styling of the flyout boxes for user comments to ensure that the text wraps within the confines of the box and doesn't overlap the edges.

HOTH-7581

Trials - adding invited users to group (usability fix): Improved the validation for the Name field when adding invited users to a group to prevent accidentally adding a group without a usable name.

HOTH-7570

Who's On Call - user contact cards: Updated the styling for the user contact cards displayed when hovering over a user's name in the Who's On Call report to address some browser-specific issues.

5.5.215

User profile - validating devices: Fixed an issue with the new device validation user interface where users with permission to view (but not use) other user's devices could access the validation menu and send test messages.

HOTH-7507

Trials - inviting users (cosmetic fix): Updated the layout of the "Your Invitations Have Been Sent" dialog box to prevent the messaging from being truncated on some browsers.

HOTH-7565

Trials - inviting users (usability fix): Updated the layout of the "Add Users To Group" dialog box to prevent parts of the interface from incorrectly overlapping other parts.

HOTH-7559

Integration Directory (usability fix): Updated the CA Agile Central card in the Integration Directory to point to the correct location.

ARCH-7330(SUP-17718)

Notifications Report: Synchronized the way in which the Notifications Report and the xMatters REST API retrieve notifications to ensure that the numbers returned are accurate, and the same for both methods.

SCO-10479(SUP-17575)

SMS messages - French translations: Corrected a slightly mistranslated portion of the default SMS response instructions for French users.

5.5.214.1

Production release: June 18, 2018

xMatters Internal Reference No.

Summary

LEF-202(SUP-17706)

Duplicating an event - list properties: Fixed an issue where duplicated events could contain different list properties than the original event if any form properties included a comma.

HOTH-7454(SUP-17606)

Event Log report - terminated events: Fixed an issue that was causing the "event terminated" timestamp to be the same as the "event created" timestamp, and placing the log entry at the wrong point in the list.

APO-14387(SUP-17802)

Synchronization report - permission errors: Fixed an issue that was causing the Synchronization report to display a permission error when authorized users attempted to view the results of the latest data sync.

5.5.213

Callbacks - Event Status: Fixed an issue where event status callbacks were failing because they were being created before they could properly access the related event.

SCO-10485(SUP-17663)

Email notifications - extra content in address: Fixed an issue where some email notifications were being blocked or flagged as spam because of an extra "on behalf of" that an email provider was adding to the From address.

SCO-10366

Inviting users (cosmetic fix): Updated the alignment and spacing of some fields in the Invite Your Team dialog box to improve the appearance and usability.

RYL-2045(SUP-17712)

Reports - Notifications report: Fixed an issue that was causing the Notifications menu option to not appear in some environments.

RYL-1955

Reports - terminated events: Fixed an issue where some terminated events would not update the logs with a conclusion message.

KAM-4148(SUP-17516)

Voice recordings: Fixed an issue where some voice recordings were not being saved properly when creating scenarios.

5.5.212

Messaging tab - duplicating an event: Updated the web user interface behavior when duplicating an event to make sure the left menu is always displayed, and the correct tab is highlighted.

YAV-123(SUP-17629)

Conference report (usability fix): Fixed an issue where user contact details were not being displayed when hovering over their name on the Conferences report.

RYL-1959(SUP-17613)

Event report - Timeline: Fixed an issue that was preventing the Timeline from populating with the appropriate event data in some circumstances.

RYL-1630

Flood Control (usability fix): Improved the validation and error messages for some fields on the Flood Control page in the web user interface to help prevent users from accidentally setting excessive values.

RYL-1462

Conferences report (usability fix): Updated the behavior of the Conferences report in some browsers to prevent redirecting users to the xMatters home page when trying to open a conference's details in a new tab.

HOTH-7361

Mobile browsers: Clarified the behavior and warning message when attempting to access xMatters from a mobile browser (such as Chrome for Android) instead of via the xMatters mobile app.

HOTH-7182

Scenario page - attachments: Improved the interaction when adding attachments to a scenario to make it a little more obvious when files have been successfully added and saved.

ARCH-7242(SUP-17580)

Voice notifications - retries: Fixed an issue with voice notifications where the system was sometimes not properly retrying calls if the user hung up before the message was played.

ARCH-7238(SUP-17599)

Voice notifications - retries: Fixed an issue where the system would not retry calls according to the configured delay if the call went to a voice mail box.

5.5.211

User profile - Devices tab (usability fix): Updated the behavior of the devices ordering feature to prevent users from encountering an error message if they accidentally dragged a device too far down the list.

HOTH-7360

Web user interface - adding email devices (usability fix): Updated the validation performed when adding a new email device to prevent the address from containing any leading whitespace.

HOTH-7085

Voice calls (usability fix): Improved the user experience for some phone calls by making sure that an incorrect button press provides an accurate error message.

Note: The features and functionality of the Asteroids release of xMatters On-Demand was toggled 'on' in non-production environments on Tuesday, May 22 at 10:00 am Pacific. Our non-feature updates and fixes will continue to be released according to our normal delivery process, meaning that they will be deployed before the Asteroids release is available in production environments on Tuesday, June 5 at 10:00 am Pacific.