Registration, payment, booking

All reservations must be made in writing and will be validated when we receive the reservation form filled out in full and submitted by email to Aventure Colombia.

Confirmation of the reservation should be accompanied by a payment corresponding to 30% of the final value of the services requested (not including domestic flights) for the package. The booking will only be validated when the company receives this payment.

The other 70% of the total travel amount should be paid 30 days before arrival in the country, without any reminder from the company. If the full amount for the reservation has not been paid 20 days before the travel date, Aventure Colombia reserves the right to cancel without any refund.

If the customer registers less than a month before the travel date or for any journey of 5 days or less, the customer should pay the total amount of the trip the day of registration.

Payment can be made by international money order or credit card (4% additional payment fees apply). The total amount of transactions relating to bank charges must be covered by the customer. Aventure Colombia will not be responsible for these charges.

The booking confirmation implies a serious and contractual commitment between the customer and Aventure Colombia, in which the customer accepts these general sales conditions.

Cancellation and refund

Overland transport services :

Cancellation by the customer will incur the following cancellation charges according to the following conditions:

- More than 21 days before departure: 30% of the overland transport services

- Between 20 and 4 days before arrival: 50% of the overland transport services

- Less than 3 days before arrival: 100% of the overland transport services

If any of our contractors applies special cancellation conditions, they will be indicated at the time of reservation and will apply according to the policies of the contractor. Also, any bank charges relating to refunds will be at the customer’s expense. The refund will be sent within 21 days of cancellation to the customer’s bank account.

Domestic flights:

Plane tickets issued following the reservation of a trip are not refundable. No refund is possible in any circumstances or at any cancellation date. In case of a name or date change or reissuing of the tickets a penalty of $50 US per person will apply.

Additional costs related to delays or cancellations will be at the customer’s expenses.

Responsibility:

Aventure Colombia will not assume responsibility for any personal injury, illness, property damage or other loss, accident, delay or change in the program which may be occasioned by reason of any matter beyond our exclusive control, including but not limited to weather conditions.