Customer Service Certificate

Program Description

This certificate prepares students for entry-level customer service positions such as customer service representative or receptionist.

The coursework offers a foundation in computer skills typically used in customer service careers as well as develops the skills and techniques focused on meeting customer wants and needs.

Individuals interested in this field should enjoy providing information to and resolving issues for customers whether it is in person, using the telephone or on the Internet. They must also enjoy working with a computer to input and access electronic data.

Approximate Costs

$125.85 per credit (resident)

$188.80 per credit (out-of-state resident)

*Online students are not charged out-of-state fees.

*Fees shown are 2014-2015 fees; 2015-2016 fees will be available as soon as they are approved.

Career Opportunities

Prepares individuals as customer service representatives and receptionists.

Admission Process

Submit the college admission application.

Submit the $30 one-time fee.

Meet with Academic Advisor to discuss order of courses and prerequisites (strongly encouraged).