But, now you need something more. You need to have a proactive solution.

Implement text communication, which lets you take advantage of the thousands of eyes throughout your property.

That’s right; now your guests add to the safety and security of your property. You empower them to contribute to the safety of their family and others.

Text communication helps you, your staff, and guests mitigate incidents that occur on your property as they are happening.

This ability shouldn’t be taken lightly either.

Even better is the cost of these solutions are minimal to implement compared to the cost of running your event or struggling with liability suits because of missed issues or incidents.

Save time and money, but also understand the long-term impact using an easy-to-use solution has on your operation.

A Simple Process for Increased Awareness

Implement the text system, display signage throughout your property, and watch how quickly the messages start rolling into your software:

A guest sends a text message with vital information and location details of an incident happening now: “Fight in section 102 row GG.”

The color-coded visual representation of every message by status (new, pending, closed) lets your team respond to the high priority issue without delay.

Your team sends the incident to your incident management system, identifies appropriate resources, and communicates it to the need-to-know responders.

The chances are that you would have never known about this incident prior.

Proactive Operations understand how powerful these solutions are.

But, you must realize that they are only as effective as the teams using them. This point is critical.

Your team must be determined to deliver an exceptional experience for guests. If they drop the ball, then the whole operation suffers.

Text messages are overlooked

Incidents slip through the cracks

Staff don’t do their job and don’t get caught

Upset guests call and complain the next morning

Your boss blames you for everything

You don’t want or need this negative ripple effect. You need Proactive Operations. A texting solution is your answer.

(Do you need ideas on how to promote your system to guests? We’ve put together a comprehensive eBook on all the ways you can promote your system, which you can access here.)

Analysis Can Help You Improve & Optimize

We value data.

So, we can never stress enough the importance of analyzing data to manage how your system helps awareness of issues and incidents better.

Not only can you address the increased number of incidents reported, but you can also use this information to reduce response times.

Your increased awareness positively impacts the other areas of your operation. You have useful data, which helps you make more informed operational decisions.

Do you see the importance, now?

Over to You

Take a look at your operation.

Are you catching everything that happens? Probably not, right?

Step up your ‘awareness.’ Implement text communication to improve your ability to find out about incidents before they are no longer manageable. Increase your guests’ experience by giving them an easy, barrier-free way to report incidents and issues directly to you as they are happening!