Use guide community for feature requests and bug reports?

We use Zendesk as an online documentation & support service for our iOS app (music production).

I am considering setting up a Guide Community in our Zendesk for letting users suggest new features and report bugs. Since voting is available, this would help sort out what bugs to address first and what features to implement first.

Does anybody have setup a community to serve that purpose? If so, can you describe quickly how it works?

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Hey Mathieu! I see that this is your first post, so welcome to the Zendesk Community!

We use the Community both to get product feedback and provide support, and would be happy to answer any questions you have. I've also asked our social media team to tweet this post out, so hopefully we can get some other Zendesk users in to answer questions as well.

One recommendation I get frequently for a feedback forum - i.e. where people can suggest features - is to set it up so that you or your product managers lead those discussions, rather than users just suggesting things at random. When you leave it open, you'll tend to get a lot of people asking for a certain button or function without explaining what problem they're actually trying to solve, and that's not the most helpful information for Product Devs.

We use this functionality at the moment. It works fairly well, but we have a couple of problems with it:

1) Our primary issue is that there's no easy way to export all of the suggestions and the associated voting for our product management team to review. Sure, you can do this via the API but it's a real problem for us as our product management teams make use of Aha! and Jira for managing product features and we don't have resource available for writing API calls to extract this kind of information. Insights reporting is only capable of extracting statistical information rather than lists, so we end up in a bit of a bind having to manually run through all of the tickets.

2) We get a LOT of duplicates and there's no way to merge discussion posts together.

I'm hoping that, one day, Guide will introduce Apps the way in which Support does, which might let us more easily pull these feature requests in to our other systems, and/or it becomes easier to extract this information out of guide.

We send out customers to the forums when when they have feature requests, but we track all development activity in Jira. Ideally we could link a feature request in Zendesk to a Ticket (we have a feature request type of ticket) and it could copy over things like vote count / comment count so we can use that when planning releases to make sure we are taking our customers ideas into account.

Some really nice to haves would be a way to change the status of a zendesk feature request in Jira. For instance to mark the feature as planned or done.

But mostly I want a way to easly link back to Zendesk from Jira when looking at a feature request and see the vote counts so I can order my backlog accordingly.

We are using Guide for feature requests as well with the same plan to add links to another application for feature additions underway. Can we add something as simple as links which are only visible to agents and light agents?

Features are added as sprints to our project management application and connecting the article links to those sprints would be great. It's worth it if we have to use the API. We're looking for any advice which might help us get there faster.

We are also a heavy Jira user, and thrilled that we can link ZD support tickets to related Jira stories. We would also find it incredibly useful to link community "feature request" posts to the same Jira elements!

I ran across this thread as I am looking to see if we can modify the "Status" options (Completed, Planned, etc). Anyone know if this is possible?

Sorry for the mixup Jim but it seems this change isn't currently possible as the product stands. I would recommend posting this request in our product feedback forums so our devs can consider it for future updates.