Customer Service Portal

Our Customer Service Portal is a convenient way to connect with your customers 24 hours a day… 7 days a week… 365 days a year. The Customer Service Portal can help promote your brand and improve operational efficiency while giving consumers 24/7 access to many of the services you provide – like online bill payment, application to start service, profile updates and much more.

Key Features

Safe and secure access 24 hours a day, 365 days a year

Intuitive, tabbed navigation specified and controlled by your utility

Customizable features, including panels and functionality, graphics, colors and font

Standardized business logic applied to all customer arrangement requests

Account and billing history viewable via links to your Bill Payment and Presentment site

Direct pathway for customers to set up Alerts & Reminders based on events you define in UPN

Self-service access to many common account services, including:

Online Billing

Start/Stop Service

Alerts & Reminders

Budget and Levelized Billing

E-Notifications and e-Bills

Account Profile Updates

Payment Arrangements

Customer Service Online Chat

Credit Card Draft, Bank Draft and Auto Pay

Benefits

Promote your brand by configuring the graphics, colors and text of the Customer Service Portal to match your utility’s online presence.

Empower customers to stay informed and manage their energy use.

Easy-to-use portal acts as a virtual CSR for existing customers and a landing page for new customers – reducing inbound calls to your Customer Support Center and freeing up CSRs to deal with more pressing consumer issues.

Save time and increase accuracy by allowing customers to enter and update their personal and financial information – which is then validated in UPN or by a CSR.

Enhance the customer experience by offering a convenient way for consumers to manage their accounts without having to call or visit your offices.

From Our Clients

We take a significant number of payments through these RPS units - thousands and thousands of dollars... RPS made those payments real-time. Everything is seamless. - Stephen King, Manager of IS, Aiken Electric Cooperative