Staff from the FDIC's Division of Depositor and Consumer Protection (DCP) has hosted several banker teleconferences during 2013 to maintain open lines of communication, and update you and your staff on important banking regulatory and emerging issues in the compliance and consumer protection area. The last two calls in the series are scheduled for December 18 and 19, 2013, and will focus on consumer complaints (December 18) and social media (December 19). The sessions are free, but registration is required.

Statement of Applicability to Institutions Under $1 Billion in Total Assets: This Financial Institution Letter applies to all FDIC-supervised institutions

Highlights:

The two upcoming banker teleconferences will include discussions about (1) consumer complaints and their role in banks' compliance management systems and (2) the recent FFIEC social media guidance. The social media teleconference will feature presentations by FDIC staff and staff from other bank regulatory agencies.

Staff from the FDIC's Division of Depositor and Consumer Protection (DCP) has hosted several banker teleconferences during 2013. The purpose of the teleconferences is to update you and your staff on important banking regulatory and emerging issues in the compliance and consumer protection area and to maintain open lines of communication. The last two calls in the series, scheduled for December 18 and 19, 2013, will focus on consumer complaints and social media. Registration is required.

Registration

The teleconferences are free to officers and employees of all financial institutions.

Advance registration is required.

Instructions for registering for both teleconferences are available below.

Participants may call in from any location and are not required to be on-site at their institutions.

The Banker Teleconference on Consumer Complaints will focus on the role and responsibilities of the FDIC's Consumer Response Center, the importance of a robust consumer complaints function as part of an institution's compliance management system, and how the FDIC uses consumer complaints in its supervisory program.

The Banker Teleconference on Social Media will include a discussion about the interagency guidance issued through the Federal Financial Institutions Examination Council (FFIEC), "Social Media: Consumer Compliance Risk Management Guidance." The teleconference will feature staff from the FDIC and staff from other bank regulatory agencies.