Terms & Conditions

Please read the following points carefully
as use of our website and purchase of products by you mean that you agree to
them.

Shopping with Kanection Online:

You can order products displayed on this website (1) by telephoning
us (2) by faxing or posting to us a completed copy of the Kanection
order form or (3) on-line.

If you have placed your order on-line, we will quickly send you an
e-mail to confirm that we have received your order. The email confirmation
will be produced automatically so that you have confirmation of your
order details. The fact that you receive an automatic confirmation
does
not necessarily mean that we will be able to meet your order. We do
stringent checks against credit card fraud.

For security reasons we log your IP address. Any orders found to be
fraudulent will be passed on to the relevant authorities and your ISP.

Prices:

Our prices are shown on our website.

We try to make sure that the prices on our website are accurate but
we will need to validate the price before we process your order. We
also aim only to display items which are in stock and which can be dispatched
to you quickly. If we are unable to supply a particular item which you
have ordered or if the correct price for an item is different from the
price on your order, we will notify you as soon as we can after receiving
your order. If this happens, you may cancel your order. No money will
have been charged to your card at this time.

There is an extra charge for delivery. The price is automatically
updated on the 'Check Out' page when you select your country and your preferred
choice of delivery. Some delivery options are limited to certain countries
and weights.

Payment:

You can pay by any Visa, MasterCard or American Express credit card.
You can also pay by Switch, Solo or Delta debit card. There is no surcharge
added
to
the
cost of
the
items. To ensure that shopping on-line is secure, your credit/debit
details will be encrypted to minimize the possibility of someone being
able to read your details as they are sent to us over the Internet.
Look for the lock icon in the status bar and the https://secure section
of the address bar when you go to the check-out
page.

You may also pay by cheque or postal order if you wish. The easiest
way to do this is to add your products to the cart and then go to the
checkout page. When you are at the checkout page, simply print it out
and send it with your cheque / postal order.

The prices displayed on are web site are in British pounds by default
but we give you the option of using either US Dollars or Euros. This
will then get converted back into UK £ Sterling by your credit card
company.

We only debit money from your account when we are ready to send your
order.

Delivery:

There is an extra charge for delivery. The price is automatically updated on the 'Check Out' page when you select your country and your preferred choice of delivery. Some delivery options are limited to certain countries and weights.

We deliver all over the world on most products. There are a few items
that we only deliver to the UK and these products are identified on
the product description.

We aim to deliver all accessories and components to destinations
in the UK within 3 working days. Some delivery options such as 'Special
Delivery' and 'Parcelforce' guarantee next working day delivery on in stock items.
Our PC systems are only available in the UK. Our current lead time
for
delivery of PC systems is within 5 working days.

If the goods are not delivered within a reasonable time, please contact
us by telephone or email. We will try and ensure that you receive your
order, as quickly as possible.

Returns:

We believe that you will be delighted with your product but there
may be occasions where you feel it necessary to return an item. We
aim
to keep the process as simple as possible. The first thing to do is
contact us either by telephone or e-mail. On many occasions an item
may not be faulty and there is a problem with the setup. If a return
is the only option we will give you a returns number to quote on the
return.

Under the European Union Distance Selling Directive you are entitled
to a 7 day cooling off period. This means you can return your order
in its original condition to Kanection Returns, 275 Uttoxeter
Road, Stoke-on-Trent, ST3 5LQ, United Kingdom within 7 days
of the date on which you receive it. You will be responsible for the
item or items until they reach us. For your own protection, we suggest
you use a secure delivery method which requires a signature upon delivery. Outside the 7 days we may, at our discretion offer a refund less a restocking fee of 10% for unwanted items.

If you return the product in its original condition, we will refund
you any money which you have paid us for that product. All you pay for
is the return postage of the goods.

Our responsibility:

We will not be responsible for any losses resulting from your use
or the inability to use our website or resulting from unauthorized access
to, or alteration of your transmissions or data in circumstances which
are beyond our control.

We will not be responsible for your loss of profits, wasted expenditure,
corruption or destruction of data or any other loss which does not directly
result from something we have done wrong.

You will be responsible if you use this website in breach of these
terms of use and will reimburse us for any loss that you cause to us
as a result of your misuse.

We make no promise that our website will be uninterrupted or entirely
error free. Because of the nature of the Internet, the shopping online
service is provided on an "as is" and "as available" basis. We are not
responsible to you if we are unable to provide our Internet services
for any reason beyond our control.

Copyright /Trademarks/Data Protection:

All rights in the designs and information on our website are owned
by us. They are protected by copyright, trademarks and other intellectual
property rights.

You may view, copy and print portions of our website for the sole
purpose of placing an order with us. The materials on our website may
not be used for any other purpose.

General:

These terms are governed by the laws of England and Wales and any
disputes will be decided only by the courts of England and Wales.