Extended Stay America Denver - Park Meadows Reviews

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Ratings based on 339 Verified Reviews

3.1 out of 5

58% of guests recommend

3.3 Room cleanliness

3.3 Service & staff

3.1 Room comfort

3.1 Hotel condition

Expedia Verified Reviews

4 out of 5

by Mark

Good

Posted May 17, 2017 on Hotels

Manager was great, genuinely kind. Hotel room was completely adequate, as expected for this price range. Clean, comfortable, quiet. Mattress was firm, which I like, but others may find it too hard for their tastes. Nice system of jogging trails about a quarter mile from the hotel.

Comment from Hotel Management

May 19, 2017 by Manager, Hotel Management

Thank you for being our guest at Extended Stay America - Denver - Park Meadows. We are delighted to know you were comfortable here and that you were impressed with the service provided by our staff. I will be sure to share your compliments with my entire team for a job well done! It was a pleasure hosting you, and we look forward to welcoming you back soon!
Sincerely,
General Manager

3 out of 5

by A verified traveler from Lonetree, Co

Frustrating and I am an easy person to please

Posted May 5, 2017

Cons: Please see above comment

Our first night in a 3 night stay was frustrating, because they had given us a code for the wi-fi and we had called down to the desk to have them reiterate the code, as to how they had put it into the system. The woman at the front desk insisted that she had put it in all in lower case. It took literally hours of time calling down several times to the front desk and then being sent to a phone number that at first put us on hold and then we called back after 22 minutes and it just rang. The next morning on my way into my meeting, I spoke to the front desk and they said that the lady from the night before had put our name in the code all in caps, when she had insisted for us to use all lower case. Our name is hyphenated and she led us to believe that that was the issue. Anyway, we were unable to get any work done as well as order our food etc...

Comment from Hotel Management

May 7, 2017 by General Manager, Hotel Management

We sincerely apologize for your experience when staying at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us. Let me simply say that we are all committed to making sure we don't repeat what you experienced. We appreciate your candid feedback and hope we have a future opportunity to restore your confidence in us.
Sincerely,
General Manager

2 out of 5

by A verified traveler from Denver, Colorado

Not what we expected...

Posted May 5, 2017

When we arrived they said they didn't have our room which we reserved but they could put us in 2 rooms. I explained that I have an 11 year old and an 86 year old so 2 rooms wasn't going to work. She said she would find another area for us to stay but I quickly rejected that idea as we picked thay one for a reason. So she decided to check up stairs to see if there was a room. Apparently there was.
The stove top didn't work properly. It never got hot enough. Maybe it's for safety purposes. The web site said there were all the utensils in the kitchen. There were none. I guess you have to request for it. We brought a few things of our own anyways.
The breakfast or a grab and go on a tiny bench near the front door.
I'd rather pay more to stay somewhere else.

Comment from Hotel Management

May 7, 2017 by General Manager, Hotel Management

Thank you for your review. Our goal is to provide excellent service, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. We are also sorry that our dishware policy was not shared with you during check-in. To ensure cleanliness of kitchenware, brand standards require us to make these items available at the front desk. We regret the inconvenience caused and hope you will return so we can make it up to you.
Sincerely,
General Manager

4 out of 5

by Steven

I'd stay there again.

Posted Apr 30, 2017 on Hotels

Asked for clean towels 3 times. Never did get them. Bare bones but fairly cheap, clean, quiet. Would stay there again.

Comment from Hotel Management

May 2, 2017 by Manager, Hotel Management

Steven, thank you for reviewing your stay at Extended Stay America - Denver - Park Meadows. We are pleased to know you enjoyed your overall stay and that you were impressed with most aspects of our hotel. Please know, fresh linens and towels along with any toiletries are always available at the front desk and are complimentary. Thanks again for your feedback, and we look forward to welcoming you back soon!
Sincerely,
General Manager

4 out of 5

Recommended
for Everyone

by A verified traveler

Affordable hotel in a perfect area

Posted Apr 28, 2017

Great and secure area surrounded by all kind of restaurants and a huge mall with all kind of stores. Rooms are spacious. And prices are affordable.
Carpets in halls needed to be vaccum. Some of the towels and pillow cases looked old and tarnished.

Comment from Hotel Management

Apr 28, 2017 by General Manager, Hotel Management

Thank you for sharing your feedback about Extended Stay America - Denver - Park Meadows. We are glad you not only enjoyed our convenient location and your room but also found us to be a good value. We also appreciate your observation and will share it with the concerned team in an effort to improve our service. It was our pleasure hosting you, and we hope to see you again in the future.
Sincerely,
General Manager

3 out of 5

Recommended
for Everyone

by A verified traveler

Posted Apr 12, 2017

Ok hotel that is convenient for a night stay. Close to 470 and I25

Comment from Hotel Management

Apr 13, 2017 by General Manager, Hotel Management

Thank you for sharing your feedback. It’s nice to know your overall stay was pleasant and that you liked our convenient location. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience.
Sincerely,
General Manager

4 out of 5

by Jon

Good value

Posted Apr 11, 2017 on Hotels

Nice place,nice staff,nice location. We felt safe and comfortable. I would suggest that staff/security walk the property more often. I witnessed guest smoking just out side of the side door, under the no smoking sign!

Comment from Hotel Management

Apr 13, 2017 by Manager, Hotel Management

Jon, thank you for including Extended Stay America - Denver - Park Meadows in your travel plans. We are glad you were pleased with your stay and that you liked our location and courteous service. That being said, we have strict policies where we prohibit smoking in some areas so I appreciate you bringing this to our attention so we can address it appropriately. Thanks again for feedback, and we hope to see you again soon.
Sincerely,
General Manager

4 out of 5

by Sheila

Posted Apr 7, 2017 on Hotels

Comment from Hotel Management

Apr 9, 2017 by Manager, Hotel Management

Sheila, thank you for taking the time to share your review about your stay with us. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope Extended Stay America Denver - Park Meadows will be your first choice every time you visit this area.
Sincerely,
General Manager

5 out of 5

by Susan

Good place to stay

Posted Apr 2, 2017 on Hotels

Ginger was an awesome front host my room was fantastic at check in when i left after staying a night the room was not cleaned or beds made. There was someone staying above me who was making tons of noise past ten pm sounded like wrestling did not stop until after 1 am i am a mom so i did not complain. Over sll i loved it here it is a good place to stay i would book it again

Comment from Hotel Management

Apr 4, 2017 by Manager, Hotel Management

Susan, thank you for staying with us. We are pleased to know you loved the service provided by one of our front desk associates. However, I am sorry for the inconvenience you experienced while you were here. We look forward to welcoming you back soon at Extended Stay America - Denver - Park Meadows.
Sincerely,
General Manager

4 out of 5

by A verified traveler

Posted Apr 2, 2017 on Hotels

Front desk was friendly. Internet and phone didn't work, and the heater was a little touchy. Room was comfortable.

Comment from Hotel Management

Apr 4, 2017 by Manager, Hotel Management

Thank you for choosing Extended Stay America - Denver - Park Meadows for your stay. We are pleased to know you loved the service provided by our staff and had a pleasant stay. We appreciate your observation in regard to our amenities. We hope to see you soon.
Sincerely,
General Manager