10/23/2014 02:15:00 pm -
Reported by
Harry Ward

BBC Worldwide are offering replacement discs to fans who bought the Blu-ray version of the 50th Anniversary box set. The new disc will fix a frame rate fault on Disc 2 which contains The Day of the Doctor. Fans have been expressing disappointed with the fault on forums since the release on 8 September and eventually drew attention of the BBC. One fan received the following email:

Thank you for your continued patience.

We are pleased to respond to our fans’ requests for this title to be made available in its original frame rate. We are offering replacements for Disc 2 only from the 50th Collector’s Edition Blu-ray (2D version), which includes the Day of the Doctor. Customers unhappy with their original 23.98 disc can send it (without packaging) to the Freepost address below, and we will send out a 50i replacement. Remember to include your full name and postal details clearly inside the package for the return. The estimated time frame for the new replacement discs to be available is 4-5 weeks. Please allow some time for the replacement disc to reach you.

*note: the Freepost address is for UK and mainland customers only. We advise you check with your postal service before despatch.