Why are sense-making conversations at the heart of our framework?

Reducing medical overuse is a long-term proposition. It requires us to challenge our long-held beliefs and practices regarding tests, medications and treatments, and discuss their potential for harm. It involves examining trusted, reliable data about overused services and making sense of the story they tell. And it necessitates new approaches to what were once standard ways of delivering care.

Sense-making conversations are the key to achieving these goals. These conversations: