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Counterfeit spare parts

Mopar® is the Official Service Partner of Fiat and offers a full range of Genuine Spare Parts. Efficiency, safety and well-being are the qualities that only professional and certified workshops can guarantee. Always choose Genuine or equivalent spare parts.

On the Internet you may come across attractive offers for spare parts and servicing. Regretfully, these offer hide counterfeit spare parts, such as brake pads and disks, filters, belts and coolant pumps, clutches and windscreen wiper blades. Buyers nearly always forget that their quality and safety is questionable.

What are they?

It is often very difficult to set a counterfeit spare part apart from a genuine one also because genuine spare parts may be counterfeited in many different ways:

Total counterfeiting: this is the case of products which use the same brand and appear very similar to the products they imitate.

Intellectual property counterfeiting, in particular trademark counterfeiting: use of the trademark on products which are or may be very different from those marketed with the legitimate branding.

Type-approval/certification counterfeiting: this is the case of quality certifications or European type-approvals applied without having been actually obtained.

Quality counterfeiting: this is the case of untruthful quality declarations and/or descriptions of features.

Wording counterfeiting: for instance stating "made in Italy" when it is not.

What are the risks?

You risk the health and safety of vehicle occupants and other road usersCounterfeit spare parts can cause accidents because they are not always safe and could be made of inferior materials. For instance, a counterfeit brake pad could determine a longer braking distance than one complying with safety standards.

You risk the integrity of your vehicleThe poor quality of a spare part may cause damage to other vehicle components. For instance, a counterfeit oil filter could cause problems to the engine lubrication system and even engine failure.

You risk not passing roadworthiness testsYour car could fail the MOT test if a spare part does not comply with the features dictated by the manufacturer.

You risk damaging the environmentThe materials used for making counterfeit spare parts may not comply with safety standards or with environment protection standards either.

What can you do?

Have your car repaired and purchase genuine or equivalent spare parts from professional and certified sources only, like from the official FCA network, to be sure of the origin of the products.

Do not trust suspicious looking products and prices much lower than the market average: an excessive difference could be an indication of counterfeiting.

It is also worth remembering that if your workshop fits counterfeit spare parts on your vehicle you are involuntarily aiding illegal sales.

Report cases of counterfeiting to us by calling our Customer Care Desk: you will help us fight counterfeiting and guarantee your own safety.

The personal data you have provided (“Data”) will be processed by FCA Italy S.p.A. (“Company, We, Us”) to provide you with the service you have requested. We will also perform surveys on customer satisfaction related to the quality of our goods and services, provided that it is in our legitimate interests to do so. If you consent to us doing so, we will send you relevant marketing information and carry out market research about our products and services so that you don’t miss out on current offers. If you tell us that you want to receive communication that is specific to you, then we will analyse your personal preferences, interests or behaviours so that we can send you customised communication that we think you might like. If you tell us that you’re interested in receiving relevant offers from others companies that might interest you, then we will share your Data with companies in our group and selected partners in the automotive, financial, insurance and telecommunication sectors with whom we work closely.

What happens if I do not consent?

Submitting the Data is never mandatory however, if you do not provide essential information, we will not be able to provide you with the service requested. Only the fields with an asterisk are essential for us to be able to provide you with the service which you have requested. If you don’t fill in the optional fields, we will still be able to provide you with the service. If you do not consent to us marketing to you, we will not be able to tell you about our latest offers or deals which we think you might like.

Who processes the data?

The Data may be processed by natural persons and/or legal entities (“processors”), acting on our behalf under our specific instruction or contractual obligations. We may send the Data to third parties to comply with legal obligations, or for security purposes.

Who is the data controller?

The data controller is FCA Italy S.p.A., with registered office in Corso Giovanni Agnelli 200 – 10135 Turin, Italy. You can contact the Data Protection team at the email address dpo@fcagroup.com .

Where will my data be processed?

Processors are usually based in EU Member States but we may transfer the Data in countries outside of the European Economic Area (EEA), for example, to store them in databases managed by entities acting on our behalf. These processors of the Data are bound by the instructions we give them to process the Data and must do so in accordance with applicable data protection laws. In the event the Data is transferred outside of the EEA, we will use appropriate measures to guarantee adequate protection of the Data, usually in the form of standard contractual clauses approved by the EU Commission for the transfer of personal data outside of the EEA.

How long will my data be kept?

In providing you with the service you requested, we may store your Data for as long as is necessary to protect our interests relating to potential liability related to that service. We will only keep the Data for as long as is deemed strictly necessary to fulfil the purpose for which it was collected. You may withdraw your consent to marketing and other activities unrelated to the performance of the specific service requested at any time, following which the Data will no longer be used for that purpose. Although we will not contact you for that purpose any longer, we may still store it to protect our interests.

What rights do I have?

You have the right to:

know if any data about you is being processed by us and, where applicable, have access to it;

rectify any inaccurate information we have about you or to have it erased when the request is legitimate;

restrict the processing of the Data when the request is legitimate;

portability, where applicable so that you can obtain the Data in a structured,, ordinarily used and readable format, as well as the right to transfer the Data to other controllers;

object to the processing of the Data when the request is legitimate; and

lodge a complaint with a supervisory authority in case of unlawful processing of Data.

You can exercise these rights by writing to the data controller at the above address or you can write to the email address: privacy@fcagroup.com.