Riverina Water County Council now offers an online Mapping service to assist the public with their enquiries. Enjoy the convenience of browsing our online maps 24 hours a day, 7 days a week. If you require any assistance or have any enquiries reguarding the information contained within the maps, please contact us on (02) 69220608 during business hours (9am - 4:30pm Monday - Friday) and talk to one of our firendly Customer Service Officers.

The information on this website has been compiled from various sources including Council's databases and maps. While all care is taken to ensure a high degree of accuracy (including Attribute and Spatial), users are requested to notify Councils GIS Officers of any map discrepancies.

Decisions should not be based on information or data provided through Riverina Water County Council's Mapping website. If you intend to rely on any information provided by the Council website, you should submit written enquires to the Council for that information.

Riverina Water County Council offers a simple and convenient way to pay your Water Account.

Direct Debit makes it possible to arrange periodic payments directly from your bank, building society or credit union to pay your water account. (N.B. Direct debiting is not available on the full range of bank accounts. If in doubt, please contact your financial institution).

Weekly, Fortnightly, Monthly and Full Account Value deductions are available through our direct debit facility.

To establish a Direct Debit Payment functionality please complete the Riverina Water Direct Debit Request (DDR) form and return to Riverina Water.

Can anyone else use my account?No. Only the account you nominate can be used to pay the bill.

Do I still have to pay my bill by the due date, if I choose Direct Debit?Yes, Direct Debit does not relieve you of your obligation to pay in full, by the due date.

If I have requested my Full Account Value to be deducted, how will I know whether my account has been paid?A message will appear on the front of your Water Account “This account will be paid by direct debit as per your request”. Your financial institution statement will also show the direct debit deduction.

What happens if I change address, change bank details or wish to cancel my direct debit deduction?It is YOUR responsibility to notify us should your circumstances change. Contact our customer service staff on 02 69220608.

What happens if I do not have sufficient funds in my financial institution account at the time of the direct debit?Should there be insufficient funds you may be liable for (certain) bank charges. If three attempts are dishonoured then Riverina Water may terminate your Direct Debit arrangement.

For further information about Direct Debit please contact our Customer Service Staff on 02 69220608.(Please note: If any changes to the property ownership occur this direct debit arrangement will be terminated).

Where the due date is not a business day, Riverina Water will draw from your nominated financial institution account on the nearest business day. (Payments requested weekly/fortnightly/full account value will be drawn out on Thursdays, and payments requested monthly will be drawn on the last working day of each month).

Your commitment to us

It is your responsibility to:

Ensure your nominated account can accept direct debits

Ensure there are sufficient funds available in the nominated account to meet each drawing on the due date. (Please remember to take into account delays when Public Holidays occur)

Advise us if the nominated account is transferred or closed, or the account details change

Arrange a suitable payment method if Riverina Water cancels the drawing arrangements

Ensure that all account holders on the nominated financial institution account sign the DDR Schedule. You should direct all enquiries about your direct debit to Riverina Water on 02 69220608

Your rights

Subject to the terms and conditions of your Riverina Water Account, you may alter the drawing arrangements by contacting us on 02 69220608. We require at least 7 working days before the draw date to undertake your request, should we receive such advice, for any of the following:

Deferring an individual drawing

Suspending future drawings

Cancelling the drawings completely

Where you consider that a drawing has been initiated incorrectly, you should contact Riverina Water on 02 69220608

Riverina Water shall provide at least 14 days notice to the customer should the terms of the Direct Service Agreement change. If you have any questions about those changes you may ring Riverina Water on 02 69220608

Other information

The details of your drawing arrangements are contained in the DDR Schedule

Riverina Water reserves the right to ask that instructions from a customer, to stop or in any way alter the drawing details, is in a written, verbal or electronic form

Riverina Water reserves the right to cancel drawing arrangements if three consecutive drawings are dishonoured by your Financial Institution and to arrange with you an alternate payment method

Your financial institution may charge dishonour fees against your drawing account. Riverina Water reserves the right to recoup dishonour fees and recovery costs directly from the customer

The terms and conditions of your Riverina Water account also govern your drawing arrangements

Drawing arrangements will automatically be cancelled should Riverina Water receive notification (through a Section 603 Certificate application) of the sale of the property

Privacy and Personal Information Protection Notice

Riverina Water County Council will collect and store personal information relating to your nominated financial institution account for the purpose of conducting direct debits. The supply of this information is limited to Council Administrative staff conducting the direct debit service