Glad to hear it will get taken care of. Scott is an upstanding dude for sure. I have run 3 different PST's with good success although one had debris internally that needed to be cleaned out. The 4-16 I ran had less than good glass, especially compared to the 6-24's. Definitely serviceable but no where near as good as the 6-24 models.

I sent my 1-4PST for the same issue, canted reticle, got it back fixed and for some reason the reticle is now brighter when using the illumination. I was kind of disappointed on how long it took, it was 6 days before they started working on it. Millet didn't take as long and sent me a brand new scope, maybe that's why they didn't take as long.

I sent a 1-4 in for service because there was little to no discernible difference in illumination settings... they sent it back saying it's fine

I have three other 1-4 illuminated scopes (weaver tactical - actually 1-5, Burris MTac, Bushnell PCL)... they all have very distinctively variable illumination settings... even a Konus on girlfriends rifle has noticeable brightness differences ...

When you read about Vortex excellent customer service, the first question you should have is; why does everyone know? It's the primary thing people relate to when you mention Vortex. I'm not knocking the company, but damn - why is their CS tested so often?

Unfortunately, I wasn't really satisfied with their CS on the PST 1-4... otherwise they are okay.

Turns out I'm not crazy. There was a problem with the machining of the scope body and they need to send me a new scope. My first experience wasn't great but I can't say enough about Scott and the team for helping me out the second time around. Thanks guys!

Own one vortex scope and two different red dots. Only experience I have with their customer service was at last year's NRA conference. I asked if they were selling the patches in one of their displays. Dude said, "no", opened the case and gave me, my dad, and brother all of them.

Glad your situation was worked out Yerman and also that you can rest assured that it was not you who was canted...