We would like to take the opportunity to thank SEA Group for hosting the event, our Corporate Sponsor Autogrill, in addition to our other event sponsors The Hershey Company, LS Travel Retail, Swisscanonica, Comarch, Rituals Cosmetics and Travelex. We would also like to thank our excellent speakers, exhibitors and of course our delegates, who played such an important role in the conference sessions with their comments and questions.

We hope all who attended the event had an enjoyable and productive visit and we look forward to seeing you again next year. To all industry professionals who sadly were unable to attend, please do Mark Your Diaries for next year’s ACI EUROPE Airport Commercial & Retail Conference & Exhibition, hosted by Helsinki Airport taking place at the Scandic Grand Marina Congress Center, Helsinki from 12-14 April 2016.

Welcome Reception

Session Details

Celebrate the opening of the conference at the Welcome Reception, where guests will have the opportunity to view the world famous ‘Last Supper’ masterpiece by Leonardo da Vinci, at the Santa Maria delle Grazie church, which is a UNESCO World Heritage site.

This will be followed by a relaxed evening of networking in the vicinity.

Networking lunch break on the exhibition floor

Second Working Session

The competition for space: Is there enough of a sense of adventure in the airport approach to commercial and retail planning? Are conditions unnecessarily bureaucratic and restrictive or is there real scope for change?

Chairman

Kam Jandu

Chief Commercial OfficerBudapest Airport

Panellists

Brian Woodhead

Commercial DirectorHeathrow Airport Ltd

John Burton OBE

Director of DevelopmentWestfield Europe

Alan Brennan

Global Head of SalesNestlé International Travel Retail SA

Luigi Battuello

Director Commercial, Non-AviationSEA Aeroporti Di Milano

Walter Seib

Chief Executive OfficerHMSHost International

Session Details

5-minute presentations from each panellist, with their interpretation of the session theme, followed by a panel discussion including the ‘Questions to Consider’ below.

Questions to consider:

Luxury vs mass market, global vs local

The role of experimentation

What opportunities to present brands’ concepts are airports missing?

Are some potentially successful commercial concepts frightened away from airports?

Gala Dinner

Location: Palazzo Mezzanotte

Session Details

Palazzo Mezzanotte was built in 1932 to centralise all the market trading places which at the time, were spread all over Milan. The new Stock Exchange building was a complex urban project overseen by the Architect Paolo Mezzanotte. It represents the Roman Ruins which were discovered during the excavation phase and the final result was a triumph of rationalism which also encompasses classical elements.

A resplendent Gala Dinner will take place at the Palazzo Mezzanotte, highlighting the very best of Italian food, wine and entertainment. SEA Aeroporti di Milano are delighted host an unforgettable evening whilst providing the perfect opportunity for their guests to unwind and network with industry friends and colleagues.

Programme - Thursday 23rd April 2015

Welcome coffee break on the exhibition floor

Inspirational Industry Keynote Speaker

Ezio Balarini

Chief Marketing OfficerAutogrill

“What are the travel world's food & beverage challenges of tomorrow? What are the travel venues F&B leader's answers to changing customer habits? What does Autogrill mean when it says it will "promote new consciousness values" and deliver "outstanding new projects" through "best-in-class airport partnerships"?

Chairman

Eugene Barry

Panellists

Nick Inkster

Presentation title: A past CEO of SSP once said that the gate room is the biggest waste of space in the world. So, why can’t you buy, eat, or drink anything in a gate room?

Theresa Hughes

CEOChauntry

Presentation title: Car parking is the highest yielding commercial revenue for many airports, yet it is drastically underexploited as an opportunity. What are the secrets to maximising the revenues from this apparently unglamorous source?

Paul Brindley

Global Business Development DirectorTravelex

Presentation title: How can airports take on the high street and grow their share of the foreign exchange (FX) market?

Isabelle Schlumberger

Executive Vice President Sales and DevelopmentJCDecaux France

Presentation title: Do airports make enough money from airport advertising? Could they make a lot more if they were prepared to broaden their horizons and open up their real estate to more opportunities?

Session Details

5-minute presentations from each panellist, with their interpretation of the session theme, followed by a panel discussion including the ‘Questions to Consider’ below.

Questions to consider:

What are the biggest missed opportunities for airports in terms of commercial revenue? And how can airports ensure those opportunities are seized in future?

If you could make one radical change to the airport commercial proposition, what would it be?

With commercial revenues increasingly important, which areas of income offer opportunities for the most significant growth?

How can airports make the most of activities and services that do not generate revenues themselves, but play vital roles in indirect profitability?

Fifth Working Session

Chairman

Johan Schölvinck

Panellists

Renaud Irminger

Director of SITA LabSITA

Presentation title: Beacons are the future in communicating with passengers at every step of the airport journey, but how are they best governed? As landlords, do airports have the skills to centrally manage the beacon system?

Klaus Mellin

Agent Duty Free SalesBraun P&G

Presentation title: How does a major global brand think technology can best be used to sell more products in airports?

Dr. Juha Mattsson

CMOWalkbase

Presentation title: Helsinki Airport is trialling technology which will make it the first airport in the world to have the ability to track the 60/70% of people who leave their mobile phone WiFi switched on. Are the hoped for commercial advantages really attainable in practice?

Nils Witt

Head of Leasing & SalesFlughafen Hamburg GmbH

Presentation title: Hamburg Airport is cooperating with Yoints – an innovative app using beacon technology. Users of the app are recognised when they enter participating stores and notified of special offers and promotions, while also collecting bonus points redeemable instore. What have been the tangible results of this?

Theis Hector

Sales DirectorAirmagine

Presentation title: Delivering personalised advertising in airports through facial recognition is a real possibility in the near-term. What are digital screens capable of, and what are the opportunities?

Session Details

5-minute presentations from each panellist, with their interpretation of the session theme, followed by a panel discussion including the ‘Questions to Consider’ below.

Questions to consider:

How can airports apply lessons learned in the implementation of services already shared between several stakeholders, such as check-in, bag drop and gate infrastructure, to the deployment of beacon technology?

What happens when travellers’ expectations surpass that which is currently available, and how can airports balance the deployment of costly technology and potentially slow initial uptake by passengers with meeting their heightening expectations?

In what ways can airports provide passengers with the control of their own journeys while still meeting their own commercial and informational needs?

How can we simplify the airport experience through the use of technology without alienating passengers that don’t consider themselves to be information rich?

You may also want to read...

Corporate Sponsor

Autogrill

Autogrill is the world’s leading provider of food & beverage services for travellers. Active in 30 countries with around 55,000 employees, it has over 4,500 points of sale in more than 1,000 locations, and operates prevalently under concession agreements in airports, on motorways and in railway stations – as well as at select shopping centres, trade fairs and cultural facilities. The company has a portfolio of over 250 international and local brands, managed directly or under license. Listed on the Milan Stock Exchange, Autogrill is indirectly controlled by Edizione S.r.l. – the financial arm of the Benetton family – with 50.1% of the share capital.

Hosted by

Event Partner:

In cooperation with:

Official Alliance network

Gold Sponsors

JTI

JTI is a leading tobacco company, with over 27,000 employees. We make some of the world’s best-known tobacco brands including Camel, Winston and Mevius. Our products are distributed in more than 120 countries. We are a diverse company defined by our people; united in our goal of being the most successful and respected tobacco company in the world. We are achieving this through our integrity, our creative spirit, and by constantly challenging our standards.

Our story began in 1999, when our parent company, Japan Tobacco, acquired the international operations of RJ Reynolds. Our business doubled in 2007 when JTI acquired Gallaher. Today our business is led from our global headquarters in Geneva, Switzerland. We are committed to long-term, sustainable growth. This means carefully balancing our responsibilities towards our customers, investors, employees and society in general.

As a global leader in Duty Free, we continue to develop innovative solutions for an increasingly challenging market. Working closely with our travel retail trade partners, we are helping airports around the world to design and create smoking lounges to cater for travelers.

To discover more about how we do business, please visit jti.com.

The Hershey Company

The Hershey Company, headquartered in Hershey, Pennsylvania, is a global confectionery leader known for bringing goodness to the world through its chocolate, sweets, mints and other great-tasting snacks. Hershey has approximately 22,000 employees around the world who work every day to deliver delicious, quality products. The company, which has more than 80 brands around the world that drive over $7.4 billion in annual revenues, includes such iconic names as Hershey’s, Reese’s, Hershey’s Kisses, Jolly Rancher and Ice Breakers. Hershey is focused on growing its presence in key international markets while continuing to build its competitive advantage in North America. Additionally, Hershey is poised to expand its portfolio into categories beyond confectionery, finding new ways to bring goodness to people everywhere.

At Hershey, goodness has always been about more than delicious products. For 120 years, it has been committed to good business by operating fairly, ethically and sustainably to make a positive impact on society. This means contributing to a better life for its employees, consumers, communities, and, ultimately, creating a bright future for children in need. This commitment is exemplified by Milton Hershey School – established in 1909 by the company’s founder and administered by Hershey Trust Company. The children who attend the school receive education, housing, and medical care – thriving as direct beneficiaries of The Hershey Company’s success.

Silver Sponsors

LS travel retail

Operating in 28 countries throughout Europe, North America, Asia and the Pacific, LS travel retail, a division of Lagardère Services, is a world leader in Travel Retail. It operates more than 3,200 stores across the world, including a presence at over 150 airports and 700 stations. It runs the largest international network of duty free and luxury, travel essentials and foodservice stores.

At LS travel retail, our aim is to be the preferred partner for airports and brands across the world, combining the best retail solutions and offering unique services to create environments that exceed travelers’ expectations.

Swisscanonica

The SwissCanonica Group has been involved in F&B outlets and airline catering in Geneva International Airport since 1948, where the quality of its services has led it to operate multiple points of sale. In 2013 Canonica established two new F&B outlets at Basel-Mulhouse-Freiburg Airport.

Whether under its own name or as a franchise, the group develops new airport catering and hotel concepts. The array of brands it has developed allows the group to cover demand in all areas, from bars and shops to restaurants. It manages a new hotel called SwissEver – the new stylish hotel located in the middle of one of Switzerland’s most beautiful areas. SwissEver offers extended comfort, technology and flair – all with Swissness.

In 2011 Canonica opened its own top-of-the-range chocolate factory with its own laboratory. The group runs a chocolate shop at Geneva Airport and intends to expand the brand. In November 2013, its chocolate won first prize in the Geneva international chocolate show.

Today the SwissCanonica group employs 500 people, and has an annual turnover of $60 million.

Bronze Sponsors

Comarch

Comarch is a manufacturer and integrator of IT solutions. Since 1993, Comarch has helped clients to achieve greater profitability, and to advance in their specific sectors with a wide range of innovative products, solutions and services of the highest quality. Comarch has gained vast experience in the key sectors of telecommunications, finance, banking and insurance, services, public administration, industry, and health, as well as in the small and medium-sized enterprises sector, through projects carried out for the largest Polish and international brands.

Comarch has:

Almost 20 years of industry experience

Polish capital-headquarters located in Krakow

3,000 successfully completed projects on five continents in over 40 countries

References from across the world

4,000 first-class professionals (programmers, computer scientists and economists), and graduates from the best Polish and foreign universities

Its own R&D department made up of high-end IT engineers

High ranking IT analyst ratings: DiS, Gartner, IDC, Truffle 100

Custom Data Centres in Poland and Germany for the provision of services in many models, including SaaS and Managed Services.

Rituals Cosmetics

Rituals is the first brand in the world to combine home and body cosmetics, and its portfolio of unique products includes everything from luxury body and facial creams through to precious mineral make-up.

Rituals Home and Body Cosmetics is one of the fastest-growing beauty brands of its kind in Europe. It is the first brand in the world to combine home and body cosmetics, and its portfolio of unique products includes everything from luxury body and facial creams through to precious mineral make-up. Rituals is available in stores and leading department stores in 25 countries worldwide, with a presence in Amsterdam, London, New York, Madrid, Barcelona, Berlin, Brussels, Lisbon, Sao Paulo and Stockholm.

Within travel retail Rituals is present in a number of key global airports and onboard 50 of Europe’s luxury cruiseliners. Currently the brand operates four stand-alone stores, one airport spa and almost 100 shop-in-shops. Airport locations include Amsterdam Schiphol, London Heathrow, Munich, Stockholm Arlanda, Copenhagen, Budapest, Frankfurt and Johannesburg. Rituals Cosmetics’ inflight presence includes Qatar Airways, TAM, Thomson Airways, Aer Lingus and German Wings. It also features in more than 850 luxury boutique hotels and at leading chains, such as Radisson.

Travelex

Travelex is the world’s largest foreign exchange specialist – online in 23 markets and with 1,500 stores and 1,250 ATMs across 29 countries at key airport, seaport, rail and tourist locations. Over 40% of travellers – 1.7 billion passengers a year – pass through airports where Travelex operates, including major gateways at Amsterdam, Beijing, Frankfurt, Hong Kong, London, Mumbai, New York, Paris, Sydney, Tokyo and Brazil. Every hour Travelex provides foreign currency to more than 2,000 customers.

The Travelex Group also sources and distributes large quantities of foreign currency banknotes for customers including central banks and international financial institutions, and is active in the remittances and payments space and in the travel insurance brokerage business in the United States.

Media Partners:

Latest event news

Testimonials from previous events...

The event has been relevant to us, and the conference sessions have been excellent. The conference agenda has addressed the most relevant topics, and there has been a lot of interaction with the audience. The networking opportunities have been fantastic, and the time allowed between conference sessions has been ideal to facilitate networking. The social events have also been very enjoyable – the gala dinner was perfect.

The event has been an excellent networking opportunity for us – all of our main airport partners are here. We have been very busy and I think there has been a record attendance at the event. I have also enjoyed the insights gained in the conference sessions. You meet all the right people at the ACI EUROPE Airport Trading Conference & Exhibition – all of the key decision-makers are here. You just have to attend.

Markus EttlinDirector Retail MarketingGebr. Heinemann

It is my first time attending the ACI EUROPE Airport Trading Conference & Exhibition, and I didn’t know what to expect. It has been very interesting, and I have made some very good contacts. The audience at this event is ideal for us. The social events have been very nice, and the overall networking opportunities have been excellent. It is a superb event.

William WalkerArea Development ManagerSubway

The event has greatly exceeded my expectations. It has been very well organised, the subjects covered in the conference have been very relevant, and the exhibition has been very good, with many interesting companies present. The networking opportunities have been excellent, and the gala dinner was perfect.

Justinas StepsysHead of Non-Aviation Services UnitVilnius Airport

The exhibition has been very busy, and we have had a very good location for our stand. The organisation of the event has also been excellent. The networking opportunities and the potential for new business, as always, has been very good. The right kind of audience attends the Airport Trading Conference & Exhibition, and this has given us the opportunity to develop the Nuance brand. It has been an effective brand-building exercise for us, enabling us to showcase our capabilities.

Wolfgang CzepiczkaVice President Business Development EMEAThe Nuance Group

24th ACI EUROPE Airport Commercial & Retail Conference & Exhibition

Bringing together senior level executives from airports, travel retail operators, retailers and brands, who are focused on delivering non-aeronautical revenue

Contact Us

Share

Share with your networks

Keep up to date with the latest news and events via our social networks:

Subscribe to our newsletter

Don't miss out on the latest news from the ACI EUROPE Airport Commercial & Retail Conference & Exhibition - Receive all the latest news on conference developments as well as notifications of Early Booking Discount deadlines.