No upload speed for 3 days

‎02-11-201821:38 - edited ‎02-11-201821:42

hi guys, im having real issues with my internet. Paying for 100 mg download 6 mg upload. Ive noticed fluctuations within the speeds but nothing major until now! I rang up virgin tech who were quite rude and confusing and they put phone down on me while i was quite civil. Anyway I now have this problem and I need my upload speed for work! Speed test keeps coming back error.

UPLOAD TEST ERROR

A socket error occurred during the Upload test. A firewall could be blocking the connection or the server might be having some issues. Please try again later.

Specs for my area seem fine, though they were having troubles for past day!

Re: No upload speed for 3 days

on ‎03-11-201811:20

Post up your network connection details and someone will check to see if there is a problem there. Go to http://192.168.0.1 (or http://192.168.100.1 ) in your browser [there is no need to login] and then click on the “router status” icon at top right - or the text at bottom middle - of first page up (depending on which hub you have) and then copy/paste 3 sets of data onto here - the downstream, upstream , & network logs. Don't worry about the formatting it can be easily read (by others & not by me!), but try and avoid using screen shots & don’t include personal data or mac addresses.

Re: No upload speed for 3 days

I'm currently having the same issue as previously reported and would appreciate some help in fixing it.

I've done a router status check with the following results:

tem Status Comments

Acquired Downstream Channel (Hz)

323000000

Locked

Ranged Upstream Channel (Hz)

39400000

Locked

I've also used speedtest.net to check my speed, no problem with download speed but I get the same error for upload:

A socket error occurred during the Upload test. A firewall could be blocking the connection or the server might be having some issues. Please try again later.

I have done a local status update check (which says no problems), restarted my router, run a broadband test which showed no issues (I tried to do another test today but am now not able to as the website doesn't appear to be working - I keep getting an error message saying 'this part of the website isn't working at the moment').