agent

agent

a person representing a business concern, esp a travelling salesman

Agent

in Soviet civil law, a party in a contract of agency. The agent’s duties include the performance of specified legal acts, for example, contracts of sale and management of property, in the name of and on the account of a principal party. The agent may be a legally competent (sui juris) citizen or a legal person (if this is allowed by the latter’s charter or statute). The actions performed by the agent directly generate, change, or extinguish rights and obligations of the principal.

The agent is bound to perform the agency in exact conformity with the principal’s instructions, carry out the agency personally, although in instances provided for by law the responsibilities may be transferred to another person (art. 68 of the RSFSR Civil Code), inform the principal upon demand of progress in performing the agency, submit a report on performance of the agency, and transfer to the principal any property obtained in connection with performance of the agency.

agent

One who is empowered to enter into binding transactions on behalf of another (usually called the principal).

agent

(networking)

In the client-server model, the part of the
system that performs information preparation and exchange on
behalf of a client or server. Especially in the phrase
"intelligent agent" it implies some kind of automatic process
which can communicate with other agents to perform some
collective task on behalf of one or more humans.

agent

A software routine that waits in the background and performs an action when a specified event occurs. For example, agents could transmit a summary file on the first day of the month or monitor incoming data and alert the user when a certain transaction has arrived. Agents are also called "intelligent agents," "personal agents" and "bots." See mobile agent, bot and workflow.

Tropos adopts the Agent Unified modelling Language (AUML) Agent Interaction Diagram, described in [2, 22] (proposed by the FIPA -Foundation for Physical Intelligent Agents-[12] and the OMG Agent Work group) where agent communicative acts are represented as messages in a UML sequence diagram.

The new ShoreTel Connect Agent Interaction Center is a key differentiator, enabling agents to easily manage multiple interactions with a flexible and intuitive dashboard, so they can focus on delivering excellent customer support.

Shopping online without agent interaction may be too impersonal for some auto insurance shoppers as they are sometimes apprehensive about binding themselves into a policy without consultation," said Mike Pesackis, Licensed Agent for AutoInsuranceQuotes.

Our new audio clip playback feature takes the experience view to the next level by allowing our customers to hear recorded audio clips of their customers' experience within an IVR system or an agent interaction.

In addition to training material, agents can review recorded calls with performance tips, supervisor assessments, and customer satisfaction survey results that directly relate to the agent interaction.

Sitel brings an outstanding reputation in customer care management and an ability to quickly mobilize a mix of automation technology and live agent interaction, including on-demand self-service tools and outbound notification, so that the servicers and lenders can optimize the cost, speed and flexibility of every interaction.

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