Category Archives: Patterson Technology Center

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You might know about the Patterson Technology Center (PTC), our state-of-the-art support center located in Effingham, Illinois. You might know that it employs the industry’s most knowledgeable and skilled support specialists. You might even be one of the 100,000 customers …Read More »

They say it’s key. They say it’s the most attractive quality you can have. They say it goes with everything. They even say it’s contagious! What is this all-powerful epidemic? Confidence, of course! As a practicing dental professional, you already …Read More »

There is no way to ever be fully “prepared” when a natural disaster strikes. Having a preparedness plan in place for your dental business, however, is a wise course of action. Creating such a plan and communicating it to your …Read More »

Regrettably, dental technology often keeps dental professionals locked into preset boundaries with little room for adjustment based on personal preferences – the widget is going to do what the widget was programmed to do, how the widget was programmed to …Read More »

Even the best jobs have aspects that aren’t particularly glamorous. Movie stars have to memorize lines, chefs have to chop onions, and famous musicians have to practice their scales. Dental office managers are no exception to the rule: every dental …Read More »

We are pleased to announce that the Patterson Technology FAQ site used by customers and employees of Patterson now has a fresh new look. The goal of the new update is to help users find answers more quickly in the company’s …Read More »

As we mentioned previously, the U.S. Department of Health and Human Services announced updates to the HIPAA Privacy, Security and Breach Notification Rules. These updates were published in a new regulation popularly called the “Omnibus Rule.” The Omnibus Rule became …Read More »

One of the new tools in the 4.2 software is the new Incisal Variation tool. Not only can we get great looking anterior proposals with the 4.2 software, we also have the ability to enhance the facials of the software. …Read More »

Your software is an amazing tool that directly contributes to your patient’s experience. My number one goal when I visit an office is to leave the staff energized and comfortable with their software. I’m not just a “trainer”; I’m a …Read More »

To be an industry leader in any field, let alone the dental industry, you have to credit your business’s success to your customer’s success. That if it weren’t for your customer’s confidence in your services, which have led them to …Read More »

I attended the Patterson sponsored webinar, Avoid Practice Interruption, with Paul Hinman of DDS Rescue this week. In watching this webinar, I was reminded of a time as an Eaglesoft trainer when I had the task of working with an …Read More »

I’m proud to give you a sneak peek at one of the great new features from Eaglesoft 17 and Patterson Imaging 17 for release this summer: Dolphin 3D imaging tools will be included as a part of both the Eaglesoft Imaging …Read More »

We’ve discussed online scams before on Off the Cusp, and this author is routinely amazed at the variety, creativity and temerity of the swindles bad guys pull off. Here is another to add to the list: tech support scams. Though …Read More »

One of my favorite features, InContact is an interactive contact manager that makes keeping track of patients an effortless task. InContact allows you to store different groups of patients based on any criteria you choose. Once patients have been added …Read More »

With an amazing special offer extended through April 26, there is no better time to purchase Schick intraoral imaging products. This promotion is designed to make it more convenient than ever to invest in this difference-making technology. Whether your office …Read More »

At RevenueWell, we’re huge on helping our customers deliver a world-class patient experience every day. “Why,” you’d ask, “isn’t RevenueWell in the practice marketing business?” Yes, indeed. And as marketers, we believe that delighting your patients every chance you get …Read More »

I have just returned from the AADPA meeting in Las Vegas where I spent several days talking to dental practices about the digital technologies that are available to them. A common question I heard was, “How do I get started?” …Read More »

Recently, I’ve had the opportunity to provide several Patterson customers with advanced Eaglesoft training. I love interacting with our clients and learning directly from them, what we can do to help their practice grow. Being able to share my tips …Read More »

At Patterson we are always striving to find the latest techniques and technologies to ensure we offer our customers the very best this industry has to offer. When DDS Rescue came to the marketplace last year, we knew right away …Read More »

When we opened the Patterson Technology Center (PTC) in Effingham, Ill., late in 2011, we were excited about the possibilities. It opened new doors both for Patterson and the customers of all three of our business units. Now, we have …Read More »

At Patterson, we’re all about improvement – how can we better serve you? That’s why Mercer Advisors’ OnTrack software is such a perfect fit. It’s the dental practice software that helps you help yourself. Everyone can be more efficient – …Read More »

Show season is in full swing and if you attend a local or national dental show you will be inundated with technology choices. These shows are a great way to get a lot of information in a short amount of …Read More »

Though I am sure that you didn’t miss it, some readers may be unaware that Data Privacy Day happened back in January. Your intrepid writer celebrated DPD by taking a moment to reflect on the increasing difficulty of maintaining one’s …Read More »

With the addition of Line Item Accounting in Eaglesoft 16, and the ability to assign, unassign and reassign credits, the Credit Distribution Audit Trail was added to track these changes. The Credit Distribution Audit Trail report will show all credits that were not only posted and distributed during the selected date range, but also those credits that were redistributed; …Read More »

Nobody wants to believe that s/he is gullible enough to fall for a scam. That said, this writer has heard terrible stories of dental practices being hacked after an employee falls for one of the classic email frauds: phishing. Phish …Read More »

Since I started writing posts for this blog, I’ve been keeping track of all the questions and concerns that come to me. I get questions from sales reps who work with offices, office staff members and other Eaglesoft trainers on …Read More »

Many of you already know of Jana Berghoff – she’s been in dentistry for more than 30 years – but I wanted to take a minute to reintroduce her. From her first job as a registered dental hygienist to Patterson …Read More »

Do you still have the song, “(Everything I Do) I Do It For You” stuck in your head from Paul’s post yesterday? I hope so – because it’s true. Everything we do at Patterson is designed to help you elevate …Read More »

I really can’t believe I’m already writing about End-of-Year (EOY) processing! It feels like only yesterday I started the Eaglesoft Tip of the Month and here I am, now posting my 12th and final post for 2012! The busy holiday …Read More »

Fresh off the Greater New York Dental meeting, I’m struck by one theme: CEREC Omnicam is so approachable and easy to use, even a child can image with it. Of course, once a child and his CEREC-loving dad actually stopped …Read More »