Re: Owned my own modem for years - Just received letter from Comcast about charging $11.00 / month

Likely an automated letter generated by an audit. It's happened to me three years running now. Comcast's Escallation Team tells me that CSRs can change the rental fee, but not the equipment code, which is supposed to be done by a different department. And apparently, this often isn't done, so the next audit automatically triggers "the letter". But then, I was told the same thing the past couple of times. I think something or someone is changing the equipment code back to Comcast owned. When you call, insist that this time the equipment code gets changed to customer owned.

Re: Owned my own modem for years - Just received letter from Comcast about charging $11.00 / month

My bill has said the following for over four years:

"Owned Modem - Charge: $0.00"

but somewhere down deep in the account, (not the billing statement), they still had listed in their system a rented modem prior to four years ago of uninterrupted service since I purchased my own modem. Quite a scam of a mistake, (double-mistake, actually), and even Comcast's mistakes always benefits Comcast.

Re: Owned my own modem for years - Just received letter from Comcast about charging $11.00 / month

Hello, ccast123. I can help review your account for the modem rental charge and make sure your device is correctly associated with your account in our system. Please send me a private message with your full name, address, phone number, as well as your modem's make, model, MAC address, and serial number information so I can assist. To send me a private message click my name, ComcastMax, and then click Private Message Me.

I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: Product, Support, Leadership.We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Mark a Best Answer!

I am an Offical Comcast Employee.Official Employees are from multiple teams within Comcast.We ask that you post publicly so people with similar questions may benefit.Was your question answered? Mark a Best Answer!

I am a Comcast Employee.Please post so people with similar questions may benefit.

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