Why Choose Crane?

A little about us

Crane ‘the office supplies people’ was established in 2002. Currently based within the Royal Arsenal, South London our aim has never been to be the biggest, simply to be the best.

By ensuring that we treat our customers the way we would like to be treated we know that you will continue to trust us to provide you with the best quality office products at competitive prices and with the highest quality of service. That’s enough about us: Let’s talk about you.

A lot about you

You have your own business to conduct and, understandably, this is where your efforts are concentrated. There are however certain products and services you need to help you. Your office supplies fall into that category but it is probably safe to say that your interest extends simply as far as:
Ensuring you have the quality products you need when you need them and that you are receiving value for money.

Over 20,000 Products

You want the ability to choose the products that are right for you from all the brands you recognise. With over 20,000 products available on-line, and within our catalogue, and expert staff on hand to advise you, if necessary, you will never struggle to obtain the products you require.

Free Next Day Delivery

Once you have identified the products you require you want them where you need them when you need them. With Free, Next day Delivery as standard you can simply place your order and forget about it: Assured in the knowledge that your goods will be with you by the next working day.

Pack Away Service

You don’t need your goods at reception (well you may need some) so you don’t want them left there. You want a company that uses its own delivery drivers to ensure that your goods are delivered where they are needed within your offices.

Business Reviews

You want a supplier that will present to you comprehensive Business Reviews as frequently as you desire. A supplier that will help you monitor your spend and suggest cost saving mechanisms ensuring your contract is always fit for purpose. A supplier that will take the time to understand your business and ensure that the service you are provided with is suitable for your needs. A supplier you can trust to act on your companies best interest.

Ease of Ordering – On-line/By phone/or Fax

You want the ability to order your supplies quickly and easily. You want access to a Freephone number that you can use to place your order and seek advice. You also want the facility to order on-line where you can refer back to previous orders, save favourite items and identify alternative products.

Environmental Concerns

You want to ensure that you are acting responsibly in respect of your environmental obligations. You want a ‘Green’ search facility within your online account to provide you with the ability to quickly identify environmentally friendly products. You want your supplies to be delivered in re-usable packaging and your used toner and printer cartridges collected and recycled. You may even want your invoices delivered electronically to save on paper, envelopes and postage.

100% Guarantee

Sometimes you want to be able to change your mind without the hassle or worry of negotiating a refund. You want a supplier that recognises this and is prepared to offer a Guaranteed 100% refund.

Value for Money

You want to know that you are obtaining your products at the best possible prices. You want transparency of pricing with set discounts. You want a Supplier that will regularly review your prices and come to you with continual cost saving proposals.

Quality Control

You want the assurance of dealing with a supplier that recognises the importance of effective Quality Control Mechanisms and has taken the time and effort to implement them. A supplier that has achieved a recognised quality standard, such as ISO9001.

Customer Loyalty

You want to deal with a Supplier that believes you deserve to be rewarded for your custom. A Supplier that will issue you with a customer loyalty card allowing you to benefit from your online spend by rewarding you with Loyalty points that you can redeem in Argos and Home-base stores.

Flexibility

From time to time you have special requirements for ad hoc or unusual products. You want a Supplier with a dedicated ‘Specials Team’ that can source such products for you.

Convenience

You want a single Supplier for all of your office products: Including your furniture requirements, catering and cleaning products and printed company literature including compliment slips and letterheads.

You want a supplier that offers a comprehensive stock/cupboard management service: One that will visit your premises and manage your supplies for you: Ensuring you have everything you need, when you need it and freeing your staff up to concentrate on your business.

Crane ‘the office supplies people’

At Crane, we stock everything you need for a well organised and fully functioning office, from stationery and office furniture to catering and janitorial goods. In addition, we have a specialist print team able to assist you with all of your printed company literature and branded and promotional material. If you are currently obtaining any of these services or products form someone else then why not challenge us to save you money? We are so confident that we will save you money that we offer a money back guarantee, in the unlikely event, that we can’t. Visit www.cranechallenge.co.uk for further details.

At Crane, we’re beating competition all over the UK. If you open a Business Account with us you’ll enjoy great benefits including incredible savings, free delivery and easy online ordering on any of the 20,000 products we stock. What’s more you’ll be dealing with an ISO 9001 accredited supplier meaning you’ll only ever receive service that’s underpinned with quality.

By choosing to deal with Crane, you are choosing to deal with one of the fastest growing companies in the UK. Our people are our guarantee of success as we strive towards our target of £10 Million by 2012.

Whatever your size or needs, at Crane, we have the people and systems in place to help you. Our Telesales provide great advice and are on hand to assist with your order and identify the best products for your needs. Our Corporate Division is available to work closely with our larger customers making sure they receive the best value for money: Whilst our team of field sales representatives are willing, and able, to meet with you on a one to one basis to identify and meet the individual requirements of our customers.

The entire Crane team is passionate about delivering the highest levels of customer service. We believe it makes us stand out from our competitors. We are confident you will agree.