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PookaStore 10

PookaStore 10

SAPO is currently introducing a new point of sale system here in PE. It took them about 25 minutes to process 5 packages the other day. I took the other 16 packages I had with me and went to another nearby PO which still has the old system. It took them 10 minutes to process these.

I therefore have to look for an alternate cost effective way to sending my packages. Cant be spending hrs at the PO.

Any suggestions..

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brands online 10

brands online 10

The system is being implemented throughout the country over the next few months. It requires that everything be captured onto the system, including recipient, address, weight, dimensions, tracking number, etc, etc, etc... Average time to complete one parcel is between 5 and 7 minutes. So yeah, this is going to be one long haul...

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Cali Craft and Gems 10

Cali Craft and Gems 10

In our dorpie they are already slow with the old system, so I can only imagine what's going to happen with the new system. Perhaps I should take a chair and cooler box with me for the summer visits...

I try to do as much as possible with regards to the parcels for our branch - each one is weighed, labelled, tagged, marked, etc according to the final requirements before it even gets to the counter, then I also help them scan the parcels in, attach the price labels, and stamp each one... just to speed things up!

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lilythepink 11

lilythepink 11

No, Brands. I agree with you. Imagine instituting a "new" system which makes customers' experiences more dreadful than they have ever been in the past. And note that they don't promise it will improve in the future! What's the point of instituting something that doesn't work properly and aggravates customers who have to stand in ever-increasing queues?

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PookaStore 10

PookaStore 10

Agree with you guys, it really is going to make our bad experiences worst. If the point was improvement, im sure that customer satisfaction should have come first and we should have been consulted. This will no doubt drop their revenue and there is no guessing who's going to pay more for the service.