Customer Support Engineer -Management and Automation Software (MAS)

This Network Management Customer Support Engineer (CSE) position has the following responsibilities:

-Analyze, use and configure network management applications for medium to critical complexity networks.

-Phone/email/consultation to debug network systems problems of increasing levels of complexity; provides support on a world-wide basis.

-Manage workload and other assignments efficiently while being able to resolve time-critical situations reliable and professionally.

-Provide systems product training and mentoring to other CSE's and assist in problem resolution where required.

-Utilize test equipment and configurations in CSE lab for simulations of real problems.

-Escalate systems and problems to appropriate internal resources and resolve on a timely basis.

-Accurately and completely document problems and solutions on case notes and bug reports.

-Utilize ongoing knowledge of supported management products in order to resolve issues and problems and ensure accurate information is communicated.

-Complete projects which improve the support processes as assigned.

-Assist in a consultative role to facilitate the design of the network and complete design reviews as needed.

<b>Who You'll Work With</b>

Cisco seeks Customer Support Engineers to join some of the industry brightest minds in developing and deploying today most advanced Internet technologies. In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain.

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.

We connect everything - people, process, data and things. We innovate everywhere to create fresh ideas and possibilities. We make a meaningful difference that will benefit everyone - our people, our customers and the world around us.

Our technology changes the way the world works, lives, plays and learns. But our edge doesn't come from technology. It comes from our people. We're looking for the kind of people who take smart risks, thrive in diverse environments, inspire their colleagues, and are committed to having an impact on the world. Whether you create technology solutions that redefine business or build connections that strengthen the community, you can make it happen at Cisco!