More about The Shore Hotel & Residences

7.6

Very good

"The shower is great."

Herman

|

January 14, 2019

An overview

The The Shore Hotel & Residences is the tallest and outstanding 4-star hotel & residences in Malacca city by the beautiful historic of Malacca River and situated around the historical tourist attraction. The tower is adjoined with a lifestyle shopping complex such as The Shore Shopping Gallery with a varied choice of food and beverage, fashion and shop outlets. The tower also offers a unique dining experience overlooking the whole Malacca’s UNESCO historical heritage city. Besides that, the tower also offering several facilities which include an infinity swimming pool, sky gym, omni court, tennis court, lazy Jacuzzi pool, sauna and water play areas which are specially designed. From here, guests can enjoy easy access to all that the lively city has to offer such as The Shore Shopping Gallery and local food streets. With its convenient location, the hotel offers convenient access to the city's must-see destinations which just few minutes walking distance away.

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What they offer

7.2

Very good

"Nice spacious room and good facilities."

Yussra

|

December 3, 2018

Popular facilities

Fitness center

Swimming pool [indoor]

Restaurants

Sauna

Tennis court

Languages spoken

English

Chinese [Mandarin]

Chinese [Cantonese]

Malay

Internet access

Free Wi-Fi in all rooms!

Wi-Fi in public areas

Things to do, ways to relax

Fitness center

Spa

Tennis court

Garden

Swimming pool [indoor]

Ticket services

Sauna

Swimming pool [outdoor]

Water park

Dining, drinking, and snacking

Bar

Restaurant [halal]

Coffee shop

Restaurants

Services and conveniences

Cash withdrawal

Gift/souvenir shop

Shops

Concierge

Laundry service

Smoke-free property

Convenience store

Luggage storage

Smoking area

Daily housekeeping

Safety deposit boxes

Dry cleaning

Salon

For the kids

Family room

Swimming pool [kids]

Access

Check-in/out [express]

Elevator

Pets allowed

Check-in [24-hour]

Front desk [24-hour]

Security [24-hour]

Getting around

Bicycle rental

Car park [nearby]

Taxi service

Car park [free of charge]

Car park [on-site]

Available in all rooms

Air conditioning

Free instant coffee

Seating area

Balcony/terrace

Hair dryer

Shower

Coffee/tea maker

Ironing facilities

Smoke detector

Complimentary tea

Linens

Soundproofing

Desk

Non-smoking

Toiletries

Free bottled water

Satellite/cable channels

Towels

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Nearest essentials

Airports

Malacca International Airport (MKZ)

7.0 km

Kuala Lumpur International Airport (KUL)

86.0 km

Hospital or clinic

Nephrology

280 m

Shopping

Jonker Street

860 m

Convenience store

On-site

Cash withdrawal

ATM on-site

Distances shown are straight-line distances on the map. Actual travel distances may vary.

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What's nearby

Popular landmarks

Cheng Hoon Teng Temple - 700 m

Cheng Ho Cultural Museum - 840 m

Jonker Street - 860 m

Baba-Nonya Heritage Museum - 910 m

Stadthuys Square - 930 m

Christ Church - 930 m

Malacca Sultanate Palace Museum - 1.11 km

St. Paul's Church - 1.14 km

A'famosa (Porto De Santiago) - 1.22 km

Taming Sari Tower - 1.37 km

Nearby landmarks

The Shore at Malacca River Shopping Mall - 10 m

The Shore Oceanarium Melaka - 20 m

Villa Sentosa - 160 m

Nephrology - 280 m

Paediatrics - 280 m

Plastics & Reconstructive Surgery - 280 m

Southern Hospital - 280 m

Putra Hospital - 280 m

Putra Specialist Hospital - 290 m

Immigration Office - 360 m

Distances shown are straight-line distances on the map. Actual travel distances may vary.

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Property's guest policies

Children and extra beds

Minimum age of guests is: 0 year(s).

Guest's age

Extra bed

Infant 0-3 year(s)

Stay for free if using existing bedding.

Baby cot/crib may be requested directly from the property.

Children 4-12 year(s)

Stay for free if using existing bedding.

Extra beds may be requested directly from the property; additional charges may apply

Guests 13 years and older are considered as adults

Extra beds may be requested directly from the property; additional charges may apply

Others

When booking more than 5 rooms, different policies and additional supplements may apply.

Extra beds are dependent on the room you choose. Please ask the property for more details.

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Some helpful facts

Check-in/Check-out

Check-in from: 03:00 PM

Check-out until: 12:00 PM

Getting around

Distance from city center: 1 km

Travel time to airport (minutes): 20

The property

Non-smoking rooms/floors: yes

Number of bars/lounges
: 1

Number of floors: 43

Number of restaurants: 2

Number of rooms : 505

Room voltage: 220

Year property opened: 2015

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

it was check in timing but there were only 2 staffs at front desk helping customers to check in. The queue was really Long but checking in takes a Super Long time. Secondly, Tower 3 lift was horrible. You can expect to wait 20 mins just for the lift. Other than that, everything was ok.

Reviewed March 06, 2019

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10.0

Exceptional

Grace from Malaysia

Family with young children

Three Bedroom Apartment

Stayed 1 night in February 2019

We are back again!”

the room is clean. friendly staff. not too long life waiting time this round. overall we are satisfied. our kids enjoyed the pool very much. there are few payable place inside the mall which are highly recommended such as aquarium, toy musuem and ect. the hotel is near to the heart of melacca Jonker street too. many local foods and nyonya restaurants just few steps away. we definitely will coma back again.

Reviewed February 24, 2019

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10.0

Exceptional

Grace from Malaysia

Family with young children

Three Bedroom Apartment

Stayed 1 night in February 2019

We are back again!”

This is my 2nd time stay in The shore. although this time is much more expensive due to cny season but its very worthy! The kids love the pools and walking distance to jonker walk and we enjoy the night scene of melaka river. if they have wifi provided will be even better. there is a 24hrs convenient store just outside the hotel and many choice of local foods around. its a combination of shopping mall, restaurants, aquarium, toy museum and many in one. We will definitely come back again.

Reviewed February 24, 2019

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10.0

Exceptional

ABDULLAH from Malaysia

Family with young children

Three Bedroom Apartment

Stayed 1 night in December 2018

SLOW LIKE SOOOOO SLOW”

I AM NOT TRYING TO PUT DOWN A HARSH WORDS BUT IN THE EVENT OF PEOPLE COME TO YOUR PREMISE WITH A HUGE WAVE, YOU SHOULD CONSIDER TO GO EXTRA MILES AND NOT LETTING ALL YOUR CUSTOMER QUEUE UP DUE YOU HAVE THE TITLE AND APPEARANCE OF 5 STAR HOTEL..REALLY DISSAPOINTED COZ ALSO GOT FOREIGNERS NEED TO STAND IN THE LINE IN HOT WEATHER..PLEASE GO EXTRA MILES TO AVOID THIS KIND OF CIRCUMSTANCES..GET YOUR BUTT OF THE CHAIR AND DO THE FAVOUR CUSTOMER NEEDED

Reviewed February 08, 2019

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8.0

Excellent

NURUL from Malaysia

Family with young children

Three Bedroom Apartment

Stayed 1 night in February 2019

need to be patience with the lift facilities. ”

good location, near to river cruise just 2 mins walking distance. near to jonker walk. you can see pretty night view of Malacca from your room. however, you need to be patience of the lift itself. the lift kinda not that smart. sometimes waiting time for you to take the lift either to your Room, Pool or Car Park took aroung 15-20 mins. they have oven and washing machine in the apartment but you are not allowed to use it. so, they're just for display purposes i guess? the front desk staff were polite. i had a smooth checked in and checked out time during my visit. The pool is huge but it is located at Level 9 which was too windy and too cold for the kids and adults to enjoy the pool. the pool is shared with hotel next to it (Swiss Garden Hotel) hence they were many people enjoying the pool. near to the Sky Tower but need to take different lift (not hotel lift) which was located in the mall. overall my 2 nights stay were okay.

Reviewed February 06, 2019

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8.0

Excellent

NURUL from Malaysia

Family with young children

Three Bedroom Apartment

Stayed 1 night in February 2019

need to be patience a lil bit on the lift situation”

good location, near to river cruise just 2 mins walking distance. near to jonker walk. you can see pretty night view of Malacca from your room. however, you need to be patience of the lift itself. the lift kinda not that smart. sometimes waiting time for you to take the lift either to your Room, Pool or Car Park took aroung 15-20 mins. they have oven and washing machine in the apartment but you are not allowed to use it. so, they're just for display purposes i guess? the front desk staff were polite. i had a smooth checked in and checked out time during my visit. The pool is huge but it is located at Level 9 which was too windy and too cold for the kids and adults to enjoy the pool. the pool is shared with hotel next to it (Swiss Garden Hotel) hence they were many people enjoying the pool. near to the Sky Tower but need to take different lift (not hotel lift) which was located in the mall. overall my 2 nights stay were okay.

Reviewed February 06, 2019

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7.6

Very good

Mohd from Malaysia

Family with teens

Studio Suite

Stayed 1 night in February 2019

Great location n value for money”

-Booked 2 rooms for my family and my parents.
-Great location as my plan is to bring my parents to board the river cruise boat. The jetty is next to the lobby and jetty itself named as The Shore Jetty.
-spacious and clean rooms.
-also got shopping malls up to level 3 eventhough not much choice of shops

Reviewed February 26, 2019

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7.6

Very good

Jameson from Singapore

Couple

Studio Suite

Stayed 4 nights in December 2018

Nice place but the lift is horrible”

The hotel is nice and location is great along the river. Rooms are clean and well maintained. The one complaint i have is the lift. There's only 4 lifts servicing 30+ floors of guests. The lifts don't stop if it has 8 people in it. I waited over 30mins for the lift to come. In the end i walked down the stairs... if you must live here, choose a low floor, like 5. If you choose a high floor, like 30, you'll be in trouble.

Reviewed February 25, 2019

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8.8

Excellent

Mohan from Malaysia

Family with young children

Studio Suite

Stayed 2 nights in January 2019

Pros & Cons”

Everything is perfect about this place except their lift services. It takes very long for get an entry/exit lift. We waited more than 45 minutes to just to squeeze in. If you can climb the stairs of 40 floor building, then its a perfect choice.

Reviewed February 21, 2019

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6.4

Good

ZhenHooi from Malaysia

Couple

Premier Suite

Stayed 1 night in March 2019

Long Q at reception and lift”

There is a huge crowd and long Q at check-in time, lift is not sufficient despite me visiting during off peak season, can't imagine what will happen during peak. Aircond was not very cold, showering pipes were slightly broken, sink was slightly stuck. Despite checking in late due to long queue at reception, I still need to wait for the staff to clean up my room as it was not done.

Reviewed March 04, 2019

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7.6

Very good

KHAH from Malaysia

Couple

Premier Suite

Stayed 2 nights in February 2019

really big room but facility not up to standard”

really big room but facility not up to standard, nice view, good location. but lift need to wait for Long time, bathtub not with hot water, cause i not able to enjoy. no shampoo for bath. no room service.

Reviewed March 03, 2019

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8.0

Excellent

abu from Malaysia

Family with young children

Studio Suite

Stayed 1 night in January 2019

swimming pool heaven for family vacation”

Spacious pool area for kids with a mini theme park facilities. not forget infinity pool for adult.
The minus point is just there is no life guard standby during weekend which i think it is important due to volume of guest is higher, the hotel should provide 1 staff at the pool area.
O..parking is disaster..be careful hehe.u may waste 10-15 minutes go up and down parking area.

Reviewed January 29, 2019

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8.0

Excellent

Keith from Malaysia

Family with young children

Studio Suite

Stayed 1 night in January 2019

Great hotel with large room”

Overall, it was great.
Room are very spacious, good location.
Everything was great, in order, except I felt the floor was slight dusty. Not a big deal, as it's not a carpet. Will definitely return in my next trip.

Stayed in the 3 bedroom apartment for 2 nights with young families.
Good
- Clean and good condition
- Great location - walkable distance to many eateries
- Helpful and polite staff. One guard even escorted us to the lift to our tower.
Cons
- Pool was freezing so don’t expect to spend too much time there with small kids
- Suggest to provide a broom in the apartment as there was no housekeeping
- Pls provide extra rubbish bags (only 2 available and we used it up within first day)
- Bring your own kitchen cloth, dishwashing soap (only basic cutleries provided)
Would definitely return!

Reviewed January 03, 2019

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10.0

Exceptional

nor from Malaysia

Group

Three Bedroom Apartment

Stayed 2 nights in December 2018

highly recommended”

location was very strategic. have big pool and also one for the kids with playground and gymnasium on it. Very nice view from 9th floor ( pool ) . Staff was very good but only trouble with lift as its have limited lif for customer and crowded especially during checkout time

Reviewed December 26, 2018

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8.8

Excellent

Steven from Singapore

Family with teens

Studio Suite

Stayed 1 night in December 2018

Nice staff with good service and value for money with superb view ”

Stopover for 1 night before we head back to Singapore from Penang.
Reach at 2am due to jam and was attended by helpful counter staff and security staff. Directed me to a reserve lot on ground floor reserved for apartment guest.
Room was clean and spacious and this is my 2nd stay here. Value for money. But price was rather high if we stay on Friday or Saturday. Superb view at 29th storey with shopping mall within the same building. Will definitely stay here again when I visit Malacca next time.

Reviewed December 21, 2018

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8.0

Excellent

TAN from Malaysia

Family with young children

Studio Suite

Stayed 1 night in December 2018

Comfortable stay ”

Comfortable stay at this hotel, have fun with the indoor and outdoor pool, enjoy the walkway scenery along the river, hotel linked to shopping gallery, we have a satisfactory and enjoyable stay, but be prepare that the bathroom glass panel able to see the gesture during bath time although it been tinted. however , it will added romantic for young couples.

Reviewed December 18, 2018

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8.0

Excellent

CHOON from Singapore

Family with teens

Three Bedroom Apartment

Stayed 2 nights in December 2018

Spacious 3 bedroom apartment”

Pros - very spacious living, dinning and open concept kitchen with microwave oven provided. Level 9 has infinity pool, children pool, and gym. Master bedroom is big with king size bed, hair dryer provided. 2 bathrooms with rain shower and shower head, necessary toiletries and towels provided. 5 mins walking distance to convenient shop and few coffee shops selling local food. Free parking available for residents. There is a rubbish bin at the lift lobby, so residents can discard rubbish there if don't required house keeping.
Cons - do not book during Fri and Sat. There is only 2 lifts for each Tower. During peak hrs eg., before lunch and checkout, or dinner time, can took more than half hr also unable to get into the lift. In the end, we all walked down 15 storey to ground level. When we took the lift on Monday during 12pm to checkout, it was a breeze. There is no phone in the apartment, if need house keeping, needed to go to front desk which is quite a distance from Tower 3.

Reviewed December 11, 2018

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9.2

Exceptional

Rokiah from Malaysia

Family with teens

Studio Suite

Stayed 1 night in February 2019

Clean hotel room, abundance of facilities and comfotable ”

clean hotel room, inside a shopping mall, beautiful night lights, sky tower - what else could i ask for? The price is also very reasonable. wouldn't mind coming here in near future just to enjoy the city during nights.