IBM Support

Tivoli supported platforms

Tivoli platform and database support matrix

It is Tivoli's intention to support the complex and heterogeneous environments of our customers through support of a broad set of market leading platform and database products. For additional information, please contact your local Tivoli representative.

This platform and database support page is designed to provide a consolidated view of Tivoli products and the various operating systems and database products that they support. The platform and database support matrix provided below shows this information for a majority of available Tivoli products. This matrix will be updated monthly.

IBM Remote Technical Support will accept usage/defect-related service requests for IBM SWG IPLA products running in a VMware® ESX Server or VMware® Server environment. As with other environments, if IBM Support cannot recreate the issue in our Lab, we may ask the client to recreate the problem in a non-VMware® environment. If the client has purchased an IBM ServicePac Agreement® (for VMware®), the IBM VMware® support team can assist in reproducing the problem in accordance with the terms of that agreement.

The above statement is for Remote Technical Support only and does not indicate whether IBM products are "certified" to operate in a VMware® environment. "Official" environment statements are made in individual IBM product announcements.

VMware® is a third-party (non-IBM) software product that provides a hypervisor environment. For additional VMware® vendor and product information go to url: http://www.vmware.com

Questions and answers

Does IBM provide remote technical support for IBM software products when running in a VMware® environment?

Yes. If a client has a valid support contract (e.g. Passport Advantage Software Maintenance (SWMA)) and encounters a problem when running an IBM product in a VMware® environment, IBM will provide remote technical support for the IBM product.

Does IBM provide remote technical support for IBM software products that are not "certified" or state that they support the VMware® environment?

Yes. Regardless of the individual IBM product "official" environment statement, clients who have a valid License Agreement and an IBM Support Contract (e.g. Passport Advantage Software Maintenance (SWMA)) will receive remote technical support for the IBM software running in a virtual machine environment (such as the VMware® ESX Server environment).

Will IBM correct all defects for IBM products that are running in a VMware® environment?

Not necessarily. As under other operating environments, IBM does not warrant that all code defects will be corrected. IBM will issue defect correction information, a restriction, or a bypass to IBM products if the defect is also applicable in a native physical machine environment (i.e. without the virtualization software). That determination may require that the problem be recreated in a native environment by the client. If the problem does not occur or cannot be recreated in a native environment, it will not be considered an IBM product defect.