Common Questions:

We are a very important Comodo Platinum Partner and we purchase SSL certificates in extremely large quantities from them. We sign extensive contracts and make long-term commitments because we have created the vehicle to sell & manage a lot of their products; therefore we are able to buy their products at bulk rates. But not only are we able to deliver the exact same products at discounted prices, we are what is called a Value-Added Reseller (VAR), which means we are able to also provide more value to a customer such as; superior customer service & technical support that the bigger companies are not necessarily set-up to do for high volumes of SSL.Hide

You will need your CSR and certain required documents depending on the certificate you purchase. You can get your CSR from your hosting provider or your system administrator. Once, you purchase the certificate and process your order. You will then need to send your necessary documents to the respective company. For Domain Validated Certificates you will receive an Approver or DCV email to prove you are the domain owner. For OV & EV certificates, you will need to provide the documentation requested.Hide

A renewal is just like buying a new SSL certificate. All you have to do is login to your account and purchase a new certificate or click renew on your expiring certificate. Please be aware that you will have to process new CSR for this renewal…it is done this way for security reasons.Hide

All you have to do login to our website and go to your order details. At the bottom of the page, there is a 'Resend Approval Email' button that you can click to resend OR you can come on LIVE CHAT and/or submit a support ticket request.Hide

Domain Validation (DV)
DV or a Domain Validated Certificate is a certificate that only requires you to verify that you are the owner of your domain. This occurs by receiving an email that is sent to the WHOIS information or email addresses belonging to that domain to verify that you own the rights to use the domain. This happens immediately for fast issuance, but sometimes lacks trust because almost anyone can get a DV certificate issued. Here are our DV certs: https://comodosslstore.com/positivessl.aspx

Organizational Validation (OV)
For Organization Validated (OV) Certificates, the issuing Certificate Authority (CA) validates your organization information to make sure you are an actual organization. They verify the Organization Name, Physical Address, and Phone Number. This data must match with the WHOIS information and also a public Government Information website or an approved Third-Party Website before being issued. OV certificates add more trust to a consumer because they are assured that they are doing business with a real corporate entity. Here are our OV certs: https://comodosslstore.com/instantssl.aspx

Extended Validation (EV)
EV or Extended Validation Certificates (also known as "Green Bar" Certificates) are recognized and known as the most highly trusted type of SSL certificate. During the EV verification process, the issuing vendor or CA totally verifies that you are a legitimate business and in good standing above and beyond an OV verification process. Once this process is successfully completed and your EV SSL is issued, all of the browser indicators will be activated on your site to let your customers know that you can be trusted. The most important indicator
that becomes active is the "Green Bar" in a user's web browser. Research shows that people are aware of the green bar and view it as being trustworthy. EV certificates are the only certificates where potential ROI exists…because more trust means more confidence; which could mean they are more likely to buy from you. You can learn more about EV certs here: https://comodosslstore.com/comodo-ev-ssl.aspx

In some cases where your company cannot be validated in "government authority" resources, you may be required to provide a Government Issued Business Credential, aka "Proof of Right" (POR); which is a doc that gives a company the right to do business in that name. Examples of acceptable documents include, but are not limited to:

Articles of Incorporation/Certificate of Formation

Business/Vendor/Reseller/Merchant License

Charter Documents/Partnership Papers

Registration of Trade or Assumed Name/Doing Business As/Fictitious Name Statement

A CSR or Certificate Signing Request is the encrypted text that must be generated from the server that which the certificate is going to be used on. It contains the information that will be included in your certificate such as your organization name, common name (domain name), locality, and country. A private key is also created at the same time you create the CSR. You can learn more about your CSR at:
https://sslhelpdesk.com/index.php?/Knowledgebase/List/Index/9/comodoHide

You will need to contact your hosting provider or System Administrator to find out the details regarding the type of server. This is a very simple question for them to answer and they will not have a problem helping you out. They will know it right away…as it is a very common question that they are asked.Hide

It means that your order has been marked for an additional security review by COMODO. As part of COMODO's ongoing commitment to prevent fraud and protect data, they randomly flag some orders for an additional security review. Unfortunately, this order can't be fulfilled until COMODO completes this manual security review.
Most orders are quickly processed within 24 hours, but sometimes on the weekends they might take a little longer than 24 hours.Hide

You can login to our website by clicking on the login button in the upper right corner of our site. Your username is the email address that you used while purchasing the SSL Certificate. If you don't remember your password; please click on the 'Forget Password' link and it will resend you the password reset link to that email address only.Hide

Your username is the email address that you used while purchasing the SSL Certificate. If you don't remember your password; please click on the 'Forget Password' link and it will resend you the password reset link to that email address only.Hide

You can find both of these items listed in your control panel next to the certificate in question. You can look under your 'Total Orders' and find them listed in-line with your certificate. Here is an example of an Order ID#: 7752748 and here is an example of an Invoice ID#: CS76671903.Hide

Not all companies qualify to be a reseller, to become a reseller you must be a company that provides web services; such as web hosting, web design, web development, SEO, domain registration, web security, IT services, and/or other related internet services. Sign-up here and we will gladly review your request: https://comodosslstore.com/join-reseller.aspxHide

Due to the many different pricing options, levels, tiers and the competitive nature of this business, our prices are not posted publicly. You must be an APPROVED reseller to view our pricing. Anyways, pricing should not be that big of a deal, we have our Price Match Guarantee and we have many other tools that will help you sell more and for more money. Sign-up to see if you can be a reseller here:https://comodosslstore.com/resellersignup.aspxHide

It does not cost you anything to become a reseller. There are no contracts; no commitments and no credit cards are required. All you need to do is qualify. Sign-up here and we will review your request ASAP:https://comodosslstore.com/resellersignup.aspxHide

EV or Extended Validation Certificates (also known as "Green Bar" Certificates) are recognized and known as the most highly trusted type of SSL certificate. During the EV verification process, the issuing vendor or CA totally verifies that you are a legitimate business and in good standing. Once this process is successfully completed and your EV SSL is issued, all of the browser indicators will be activated on your site to let your customers know that you can be trusted. The most important indicator that becomes active is the "Green Bar" in a user's web browser.
Research shows that people are aware of the green bar and view it as being trustworthy. EV certificates are the only certificates where potential ROI exists…because more trust means more confidence which could mean they are more likely to buy from you. You can learn more about EV certs here:https://comodosslstore.com/evssl-validation-process.aspxHide

You can get the Green Bar on your site by purchasing an Extended Validation (EV) certificate. These EV certs activate the Green Bar in the browser of your website to increase confidence and trust. You can check out all of our EV certificates at: https://comodosslstore.com/comodo-ev-ssl.aspx

CSR stands for Certificate Signing Request. It is the encrypted text that must be generated from your web server which contains all of your
specific details to be included in your certificate as well as your private key. You can get your CSR from your hosting provider or your current
system administrator. If you are a do-it-yourselfer, you can get all of the info you need right here

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What does "Failed Security Review" mean?

Sometimes Comodo randomly tag an order to be manually reviewed for quality assurance and security reasons. If you contact our SSL Experts via Live Chat and provide us your order details, we can clear it up for you ASAP.

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What is my Order Status?

To find out the latest status of your order, simply login to your account, locate your order and click on the Order ID Number. You can then check the latest status from the SSL vendor. Also, you can always contact our SSL Experts on Live Chat and they will tell you the Order Status for you.

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How do I install my SSL certificate?

You can do it yourself by following the instructions on our SSL Installation Support page. If you need assistance, please contact us via Live Chat and we should be able to easily get you going in the right direction.

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How can I change my Approval/DCV Email?

Simply login to your account, locate your order and click on the Order ID Number. At the bottom of the page, there is an Change Approval Email button. If you cannot see your desired email or are not able update your WHOIS information, please contact our SSL Experts on Live Chat. Also, for all Comodo products, you will need to contact us via Live Chat.

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Which SSL certificate is best for me?

The type of SSL you need really depends on the type of website you have. If you have an E-Commerce website; we definitely recommend an EV SSL Certificate. If your website is for a small or medium-sized business, we recommend at least an OV SSL Certificate. For MS Exchange and unified communication solutions we recommend UCC Certificates. If you need to secure more than one sub-domain, a Wildcard certificate can save you money. For VPN and other requirements minor SSL requirements, you can just buy a DV SSL Certificate. If you need more help, just give us a call.

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How do I purchase an SSL certificate?

It's easy! Browse our website and select the SSL solution you need, then select how many years you want the certificate to be valid for (multiple years save money). After you complete the payment, you will need to click the Generate Cert Now button to process the CSR and fill in other required information.

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Do you offer a Single Root CA?

No, unfortunately we do not provide a Single Root CA Certificate. As per the latest CA/B Forum guidelines, all CAs must issue Intermediate certificates only.

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Do you accept Wire Transfers?

Yes, we do accept wire transfers for your convenience, however only for transactions greater than $100 USD. For wire transfer account details, please contact support via Live Chat, call 888.481.5388 or submit a ticket to support@comodosslstore.com .

Our billing department is working on this and will update you as soon as your refund is complete.

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I am from Europe and I don't see the VAT info?

No need to worry! We are a US based company and European VAT/tax does not apply.

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Can I modify my address in my invoice?

Yes, you can easily do this. Login to your account and under 'My Account' go to 'Profile' and then change your details. Then, locate your order and click on the Invoice # and download the invoice with the latest information.

I'm switching from another provider; can I get credit for previous sales?

Yes, we always give you the credit you deserve. We never want good ol' SSL experience to go to waste…so, if you provide us a screenshot of your old SSL account, we will apply that amount to your loyalty balance. Your account will be automatically upgraded to the appropriate pricing level/slab. Contact your account manager for more info.

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My reseller account is still not activated, what should I do?

We have a manual review process for activating all qualified resellers. Our reseller managers will be reviewing your application and responding accordingly. If you have not heard anything, be sure to check you SPAM folder for possible communication from your account manager.

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Will my clients know that I'm purchasing form you? Will you contact them?

Absolutely 100% No! Our entire system is masked to your branding or is generalized to hide that we exist. Also, we will NEVER contact your customers/clients; however they will be contacted directly by the Comodo to complete their purchase and the verification process. If there are any issues, we will ONLY contact you, the reseller…you can then contact your client.