ITIL® Managing Across the LifecycleSelf-paced course

Study online at your own pace
90 days online access
Fully accredited
Includes videos, quizzes, exercises, study guides and official syllabus and sample exams
Tutor support available via email
This course is offered by IT Training Zone Ltd. an ATO of AXELOS... READ MORE

ITIL® Managing Across the Lifecycle

About the Course

Includes videos, quizzes, exercises, study guides and official syllabus and sample exams

Tutor support available via email

This course is offered by IT Training Zone Ltd. an ATO of AXELOS Limited.

Description

This course leads to the ITIL Certificate – Managing Across the Lifecycle. This is the over-arching course needed to achieve the ITIL Expert Certificate in IT Service Management.

This course is suitable for individuals who require a detailed understanding of ITIL Lifecycle Management and how it may be implemented to enhance the quality of IT service provision within an organisation

Topics

Key concepts of the service lifecycle
• Managing services and service management
• The service lifecycle
• Service value across the different stages of the service lifecycle

Communication and stakeholder management
• Co-ordination of business relationship management across the service lifecycle, and the role of
• business relationship management in communication
• Stakeholder management and communication
• The value of good communication and ensuring its flow across the service lifecycle.

Integrating service management processes across the service lifecycle
• The integration of service management processes through the service lifecycle
• The impact of service strategy on other service lifecycle stages
• The value of a service lifecycle perspective when designing service solutions
• The inputs and outputs of processes and stages in the service lifecycle
• The value to business and the interfaces of all processes in the ITIL service lifecycle.

Managing services across the service lifecycle
• Identification and assessment of customer and stakeholder needs and requirements across all service lifecycle stages, and ensuring appropriate priority is given to them
• How the service design package provides a link between service design, service transition and service operation
• Managing cross-lifecycle processes to ensure appropriate impact and involvement at all required service lifecycle stages
• Implementing and improving services, using key sources of information for identifying the need for improvement
• The challenges, critical success factors and risks of the service lifecycle stages, and potential conflicts and competing issues across the service lifecycle.

Measurement
• Measuring and demonstrating business value
• Determining and using metrics
• Design and development of measurement frameworks and methods
• Monitoring and control systems
• Use of event management tools to increase visibility of the infrastructure and IT service delivery.

Implementing and improving service management capability
• Implementing service management
• Assessing service management
• Improving service management
• Key considerations for the implementation and improvement of both the service management practice and the services themselves
• Key considerations when planning and implementing service management technologies

Exam Details

In order to attend this course, students must have accumulated at least 17 points from a combination of ITIL® Intermediate Lifecycle or Capability Courses.