Bank by phone

Much of your banking can be done from your telephone.Here are ways to do your Northwest Community banking or get intouch with us over the phone. Whether you prefer using anautomated system or talking with a live person, we’ve got you coveredall hours of the day.

Ways to do your banking by phone

Service

Phone number

Description

Touch Tone Teller

(800) 533-9792

Touch Tone Teller is our automated telephone banking system designed to let you do your banking during days and hours that our branches are not open. You can do many transactions that you commonly do at the teller counter. Transfer money, check balances and more, all with the push of a few buttons. To set up Touch Tone Teller service for your accounts, visit one of our branch locations or give Member Connect a call at (800)-452-9515. Here’s a guide to Touch Tone Teller codes.

Live support through Member Connect

(800) 452-9515

Our Member Connect team provides live telephone support for your Northwest Community accounts. Open new accounts, apply for a loan, transfer money, ask questions, and much more. Call Monday through Friday, 8:00 AM—6:30 PM and on Saturdays from 10:00 AM—2:00 PM.

Live support after hours through the CO-OP Call Center

(866) 692-8669

If you need account help when Member Connect is unavailable, you can call the CO-OP Call Center for help with your Northwest Community banking. Northwest Community is a member of the CO-OP Network, which provides access to thousands of surcharge free ATMs, as well as a shared call center.

After hours lost or stolen debit card hotline

(800) 472-3272

Report a missing card any time. If your Northwest Community debit card becomes lost or stolen, don’t waste any time reporting it. If you notice it’s gone during hours that our phone branch is open, just call us at (800) 452-9515. But if we’re not open, you can call the Missing Card Hotline at (800) 472-3272.

After hours lost or stolen credit card hotline

(844) 267-2735

Report a missing card any time. If your Northwest Community credit card becomes lost or stolen, don’t waste any time reporting it. If you notice it’s gone during hours that our phone branch is open, just call us at (800) 452-9515. But if we’re not open, you can call the Missing Card Hotline at (844) 267-2735.