OAG: “The Cayman Islands Government needs to better plan its workforce to achieve its ambition of becoming a world-class civil service.”

The report, “Workforce planning and management in the Cayman Islands Government” issued by the Office of the Auditor General (OAG) today, reviewed how well the civil service plans and manages its workforce.

The report specifically looked at how well the civil service plans and manages its workforce to meet its strategic goals; how effective it is at attracting, retaining and supporting its workforce; if it has relevant and reliable information about its staff and how it uses this to support workforce planning and decision making.

“The Cayman Islands Government has recently launched a new five-year strategic plan, which sets out the ambition of becoming a world-class civil service,” says Sue Winspear, Auditor General of the Cayman Islands. “But it does not have a plan that sets out its workforce needs in the longer term to ensure that it has the right people with the right skills in place to achieve its strategic objectives and deliver the services that will be needed in the future.”

The report highlights that the strategic plan concentrates on delivering quality services and improving customer experience. The civil service has started to collect baseline information on staff and customer satisfaction levels which will help it measure progress in the years ahead.

The report also states that the Cayman Islands Government has a range of workforce management processes and tools in place and has already started to improve some of these.

“I’m pleased that the Cayman Islands Government has already started to improve its workforce management but there is scope to further improve and better integrate its approach.” Ms Winspear continues. “It also urgently needs to improve its IT systems for workforce management. The systems in place are not well-designed, integrated or user-friendly, which leads to inefficiencies in both inputting and extracting information for decision making.”

Ms. Winspear concludes: “The civil service is entirely dependent upon its staff to deliver its strategic objectives, policies and a wide range of public services. The five-year strategic plan is an excellent start but it also needs to have a clear pay strategy that sets out how it plans to keep civil service salaries competitive to ensure that it can recruit and retain the right staff now and in the future.”

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