Return Policy

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Made To Order Return Policy

Our Made to Order collection provides a wide range of options at a more affordable price than custom shoes. Each pair will be made upon receipt of order and shipped in approximately three to four weeks

With our Made to Order collection, Exchanges can be made or we can issue store credit only. No Refunds. If you wish to exchange or return your shoes for store credit, please submit an RMA request here within 30 days of receiving the item, we will issue a return merchandise authorization number to include in your package and a prepaid return label (For Contiguous (Lower 48) US Only). We do not issue refunds for shoes that are made to order. If you order a pair from this category that happens to be in stock and does not have to be made, we will allow a return for store credit or a refund.

Ready Made Return Policy

Returns:

If you are not satisfied with your purchase you have the right to return the unworn item within 30 days of receiving the item for a refund or store credit. Shipping charges are non-refundable. Please submit an RMA request here before you return the item so we can provide a prepaid shipping label (for Continental US customers only) and a return merchandise authorization (RMA) number that you must include in the package. Return shipping is free for exchanges and store credit. If you’d like a refund you can return the item at your own cost, or use our prepaid return label and we will refund you less $15 for the return service..

Exchanges:

If you would like to exchange your item for a different size or item, Please submit an RMA request here within 30 days of receiving the item to receive a pre-paid FedEx ground label and a RMA that you must include in the package.