For Category

Ratings

Exceptional scalability

What do you like best?

As an enterprise solutions consultant, we really like SugarCRM's ability to scale up and down. Given it's open source nature, it is very customizable unlike any other. We have customized SugarCRM at various levels that other CRM platforms is not capable of or too much expensive to do. We also like the support from its wide community of end users and developers. It's community page also allows to put in your ideas on how to improve SugarCRM and these guys take these things very seriously! Another great thing we really like about SugarCRM is it's fast and clear product development roadmap.

In terms of usability, it's user interface allows users to navigate and go through things very easily and gets the job done in minimum number of keystrokes.

What do you dislike?

SugarCRM's fast development road map is kind of a love and hate thing. The product evolves so fast that sometimes it is hard to keep up. Of course you have the freedom of choice to stay in your current version.

Recommendations to others considering the product

If you are looking for an enterprise grade CRM application that gives you total freedom and ability to scale up ver yquickly, then SugarCRM is the way to go.

What business problems are you solving? What benefits have you realized?

SugarCRM is our core business application. This is the control hub of our day to day operations and we have integrated other applications with it to streamline our processes.

A Strong Alternative to the Much More Expensive Solutions

What do you like best?

SugarCRM offers multiple levels of functionality - with the free (open source) version still be incredibly useful to most small and medium businesses. The product has matured a lot of the last 8 years (the length or our time using it) and is feature comparable to the more expensive alternatives.

I like the fact that it can be deployed on site allowing for extra flexibility with integration to other systems.

The customer support team is strong.

What do you dislike?

The eco-system around the product while substantial is not as large as the big players, and thus we often end up creating our own integrations, or functional enhancements.

Recommendations to others considering the product

Any CRM deployment will fail without the proper care and feeding. So if you are considering SugarCRM - or any other CRM - make sure you have a person dedicated to making certain the operational processes are defined before deployment, and that once deployed followed and adjusted as necessary.

What business problems are you solving? What benefits have you realized?

This is our core CRM - it's a business critical application. All sales, marketing and customer success is processed in this system.

Using SugarCRM as a Partner and End User

What do you like best?

As a SugarCRM Partner and implementor the administration and configuration suite included in the software ("Studio") is intuitive and can accommodate the most commonly requested configurations. Many implementations can be handled via Studio without custom coding and developers have some flexibility to program more particular requests under the hood. The reporting tool is user friendly and provides users with different flavors to meet basic reporting queries and more illustrative charting. Salesforce users will find commonality in SugarCRM's reporting offerings.

What do you dislike?

Despite the usability overhaul in in SugarCRM's most recent version 7, Web-to-Lead forms continue to be sub-par in terms of ease of use and flexibility. Customers can create bare-bone and simple lead forms rather quickly but even modest aesthetics can be more time consuming than it's worth. Customers can always defer the burden to their SugarCRM partner, or even propose a solution outside of SugarCRM's native Web-to-Lead feature.

Plugins and integrations are still immature - again customers should hope to look for ideas and honesty when presenting integration requirements for their CRM.

What business problems are you solving? What benefits have you realized?

From an end user standpoint experienced in multiple CRMs, usability and ease of use SugarCRM is a worthy contender alongside more expensive solutions like Salesforce. SugarCRM's UI lends itself to dashboarding and reporting, and pays attention to recent software trends, e.g. version 7's new Activity Tracker which emulates 365's Yammer.

I really wanted to love SugarCRM - but it just lacked so many features, I had to switch

What do you like best?

What do you dislike?

I had SugatCRM installed on my own server. The version was always severely lagging behind the hosted version and support was basically "You'll have to wait until the next version for that"... so my hand were often tied. The email campaign feature was a mess and integration with Gmail was terrible.

Recommendations to others considering the product

Before settling on Sugar ask yourself these questions.

Do you need Gmail integration? (There are some 3rd party extensions, but they don't work great in my experience)

Do you need to run email campaigns easily?

Do not run SugarCRM on your own server... simply because you're version will lag way behind.

What business problems are you solving? What benefits have you realized?

Tracking client interactions and opportunities so my whole team has visibility into client interaction.

For a low budget option, it's pretty great

What do you like best?

It's intuitive, and the UI is decent. On SFDC, there is too much going on. SugarCRM has nice organization, and it's easy to navigate. We haven't used every module, but it looks to be something that could overwrite our marketing campaign software if it grows a bit. Importing is pretty easy, too.

What do you dislike?

By far, the speed. Sugar comes to a crawl intermittently, and without rhyme or reason. I don't care for how much work we've had to put into it, such as elastic search, and ad hoc speed fixes... integrating Sugar to other databases also has so many points for failure - we require a team of engineers just in case things go down.

Recommendations to others considering the product

Dollar for dollar, it's better than Oracle's Insight CRM and SFDC, though if you have deeper pockets and just want things to work, I'd go with one of the more costly options.

What business problems are you solving? What benefits have you realized?

Account management, workflow tasking, importing and updating large amounts of data, without much database experience.

Popular Implementors

Tags

* We monitor all SugarCRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.