The Council provides system-wide leadership to efforts designed to improve the quality of health care in British Columbia. Through collaborative partnerships with health authorities, patients, and those working within the health care system, we promote and inform a provincially-coordinated, patient-centred approach to quality.

We lead and support work that aims to improve quality of care in numerous clinical areas. Access tools and supports to drive and sustain improvements, including collaboratives and communities of practice.

From one-hour webinars and one-day workshops to intensive professional development programs, we offer a range of learning opportunities for a wide variety of audiences. Find out how you can build your skills and knowledge to advance quality of care with our upcoming learning opportunities!

Culture influences how we work together as a team in health care: our dedication to safety, how we communicate and, ultimately, how well we care for patients. Learn how we are working with health care partners and patients to improve culture and care and why this work is so important!

Building a foundation of patient- and family-centred care is a priority within British Columbia’s health care system. To achieve this goal, we engage patients, caregivers and the public by bringing together diverse voices, ideas, experiences, expertise and evidence to improve the quality of care. Learn about our work to advance the patient voice.

AboutThe Council provides system-wide leadership to efforts designed to improve the quality of health care in British Columbia. Through collaborative partnerships with health authorities, patients, and those working within the health care system, we promote and inform a provincially-coordinated, patient-centred approach to quality.

Improve CareWe lead and support work that aims to improve quality of care in numerous clinical areas. Access tools and supports to drive and sustain improvements, including collaboratives and communities of practice.

Sharpen Your SkillsFrom one-hour webinars and one-day workshops to intensive professional development programs, we offer a range of learning opportunities for a wide variety of audiences. Find out how you can build your skills and knowledge to advance quality of care with our upcoming learning opportunities!

Improve CultureCulture influences how we work together as a team in health care: our dedication to safety, how we communicate and, ultimately, how well we care for patients. Learn how we are working with health care partners and patients to improve culture and care and why this work is so important!

Advance the Patient VoiceBuilding a foundation of patient- and family-centred care is a priority within British Columbia’s health care system. To achieve this goal, we engage patients, caregivers and the public by bringing together diverse voices, ideas, experiences, expertise and evidence to improve the quality of care. Learn about our work to advance the patient voice.

This Quality Café will serve as a live demonstration of the 60-Minute Root Cause Analysis (RCA). The 60-Minute RCA is an interactive workshop that uses local cases and incident reports to examine system breakdowns leading to medical errors, near misses, or adverse events with front line providers. The workshop is directed by a facilitator with a background in quality improvement and patient safety (QIPS). The audience is a group of front line providers bringing practical knowledge to develop improvements to effect change. No QIPS experience is expected or necessary for participation. The workshop will cover the following:

the AHRQ definitions of medical errors, near misses, and adverse events

a process map of an adverse event

constructing an Ishikawa or fishbone diagram to understand the multifaceted causes of an error

an introduction to hierarchy of interventions

developing and plotting interventions on an impact/effort matrix

After seeing this demonstration, attendees will be able to adopt and adapt the 60-Minute RCA process for use on their own cases.