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HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products.

For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue (replacement parts and materials included). For eligible HP hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HP software.

In addition, HP Foundation Care Service provides electronic access to related product and support information.

HP Foundation Care 24x7 Service:

Hardware support:-Coverage window: 24x7: Service is available 24 hours per day, 7 days per week including HP holidays.-4-hour onsite response: For incidents with covered hardware that cannot be resolved remotely, HP will use commercially reasonable efforts to respond onsite within 4 hours. An HP authorized representative will arrive at the Customer's site during the coverage window to begin hardware maintenance service within four hours of the call having been received and acknowledged by HP. Onsite response time specifies the period of time that begins when the initial call has been received and acknowledged by HP. The onsite response time ends when the HP authorized representative arrives at the Customer's site, or when the reported event is closed with the explanation that HP has determined it does not currently require an onsite intervention.

Software support:-Coverage window: 24x7: Service is available 24 hours per day, 7 days per week including HP holidays.-Remote response time: Once a software problem is logged, an HP Solution Center engineer will respond to the call within two hours.

Software Support includes the following features:-Access to technical resources -License to use software updates -Installation advisory support -Software features and operational support -Software product and documentation updates -HP recommended software and documentation updates method