New independent conciliation scheme trial

To prepare for the introduction of the Trading Standards Institute approved code scheme BAR are trialling a new independent conciliation scheme as a possible replacement for the in-house scheme. The new scheme will be operated by trained, specialist moderators who will aim to reach resolution within 8 weeks of a complaint first being formally raised by a customer with BAR under the code.
The trial will start with immediate effect and run until the end of February 2013.