60 per cent of students satisfied with accommodation maintenance and services

March 9, 2016

Image: Tobi Olasupo

[Aaron Hurst | Contributing Writer]

A recent survey by Trident Media has shown that students are generally satisfied with their university’s housing services regarding maintenance and responses to issues. Over 60 per cent expressed satisfaction towards the maintenance of their accommodation, with a similarly sized proportion of participants stating that they were satisfied with the services provided by staff regarding issues with their accommodation.

These statistics are positive results for the University, even when 50 per cent of respondents also stated that they had to wait over a week for housing services to address maintenance issues within their on-campus accommodation. This is longer than the “five working days” the housing services state they will fix maintenance issues within in its Housing Guide.

Marketing with Digital Communications student, Kayleigh Jane Shephard, told Trident Media that when experiencing maintenance issues in her on-campus accommodation, “[the university housing team’s] maintenance help was really good. They came and fixed all of our blocked pipes within a day.”

However, as other results from the recent accommodation survey seem to suggest, not everyone on campus is as satisfied with what they are getting for their rent. Media and Publishing student and tenant of Telford Court, Esengul Tum, told us:“[Housing services] take forever to get things done. My toilet was out of order for two months.”This ongoing discussion could not be much more appropriate with the Students’ Union’s Campus Costs campaign in full swing and aiming to improve living costs for students here at Hertfordshire.