Category Archives: IT Performance Management

Does your IT scorecard show nothing but green while your customers are seeing red? Take a minute before you answer. Is it possible your IT scorecard is committing the classic IT sin? That is, publishing an IT scorecard that your customers don’t accept or … Continue reading →

When will we decide as a profession that we have had enough of the IT cowboys, firefighters and heroes? Isn’t it time for the sheriff to run every last IT cowboy out of town with orders to never show their face around … Continue reading →

The law of diminishing returns may be one of the most important ‘laws’ for CIO’s to understand and apply in nearly every decision making situation. CIO’s often use a number of shorthand adaptations of the law of diminishing returns such as … Continue reading →

Before you start planning for your big data requirements and asking for a big data budget, make sure what you think is big data isn’t really just big problems. That’s my best advise from a more enlightened perspective on how … Continue reading →

Capacity planning maturity seems like it must be a pipe dream for the majority of IT departments. Unlike other process maturity questions, when it comes to capacity planning process maturity, I am wondering if thinking in terms of levels even … Continue reading →

Apparently everyone loves IT staffing benchmarks and IT metrics so much that I am following up IT Staffing Ratios Benchmarks with some additional IT staffing benchmarks and some interesting IT budget benchmarks.

Server virtualization metrics and virtualization benchmarks are critical to analyzing the financial and operational performance benefits from virtualization. This is especially true when you want to know if you are achieving the full ROI that virtualization offers for improved staffing … Continue reading →

Author Introduction: Vanessa James is a business technology consultant and blogger. She enjoys reading about new technologies, especially while listening to The Rat Pack. She currently writes for database performance monitoring solutions provider confio.com. As I’ve read through some of … Continue reading →

There are 6 IT success factors that reflect your customer’s definition of IT success which every IT organization should be tuned into and measuring. I have settled on these 6 IT success factors because they surface in nearly every engagement … Continue reading →

I just finished The Ultimate Question 2.0 (Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World from my personal reading list. The Ultimate Question 2.0 was everything I expected and a bit more. This is like brain … Continue reading →

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