No confirmations received as the error code appeared

Hi As I confirmed for the ticket from Milan to Rome on 12/4/2016 departing around 9.00 am for 4 seats, there appeared the error code and no confirmation received from the website since then. I have also contacted my credit card provider and found that the transaction has been entered into my payment list. Regarding my booking, I'd want to know whether this transaction has been processed ? could you please clarify about this matter, so that I'd know what should I do next ? My booking referennce name is Chawisa Kanchanatawan

1answer

Staff Answer

I am unable to locate an order under the name given.If the order could not process, then most likely what you are seeing is a preauthorization that will drop off your account.Can you please provide the email address used when booking, so I can check the system again to be sure there are no orders?Also, was this booking attempt made on Italiarail.com or Trenitalia.com?