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Dealer Solutions

Optimize Dealership Operations for Great Customer Experiences and Efficiency

Healthy Dealers for Healthy Sales

Data across industries, including automotive, shows the importance of “healthy” business partners in supporting long-term sustainable business success. However, many China automotive dealers face tremendous challenges making profits today—and the situation appears to be getting worse. This profit situation impacts not only dealer “health,” but also dealers performance with customers, which then affects OEMs.

While challenges to dealer profits are wide-ranging and increasing, there is good news: many challenges can be managed, if not eliminated, through greater operational understanding and execution rigor across dealership departments. Our experience has shown that a concerted focus on the customer experience and resource utilization sides of dealership operations creates significant profit opportunities.

The key, however, is to work on both of these elements in unison to ensure short-term actions don’t affect customer satisfaction. Otherwise, dealerships will continuously be working to fix profits because they are not benefiting from the “4Rs of Great Customer Experiences”—recommendations, repurchase, reusage and reputation—like dealerships which do provide great experiences.

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Our business is to understand your business and what drives your customer loyalty and retention. In every industry we serve across the globe, our analysts focus on delivering data-driven insights you can act on—today.

Ratings & Awards:

Research Auto Ratings:

Our business is to understand your business and what drives your customer loyalty and retention. In every industry we serve across the globe, our analysts focus on delivering data-driven insights you can act on—today.

Ratings & Awards:

Research Auto Ratings:

Our business is to understand your business and what drives your customer loyalty and retention. In every industry we serve across the globe, our analysts focus on delivering data-driven insights you can act on—today.

Ratings & Awards:

Research Auto Ratings:

Our business is to understand your business and what drives your customer loyalty and retention. In every industry we serve across the globe, our analysts focus on delivering data-driven insights you can act on—today.

Ratings & Awards:

Research Auto Ratings:

Our business is to understand your business and what drives your customer loyalty and retention. In every industry we serve across the globe, our analysts focus on delivering data-driven insights you can act on—today.

Ratings & Awards:

Research Auto Ratings:

Our business is to understand your business and what drives your customer loyalty and retention. In every industry we serve across the globe, our analysts focus on delivering data-driven insights you can act on—today.

Ratings & Awards:

Research Auto Ratings:

Our business is to understand your business and what drives your customer loyalty and retention. In every industry we serve across the globe, our analysts focus on delivering data-driven insights you can act on—today.