Frequently Asked Questions

What kind of support do you offer?

We do offer support for our customers through one to one email ticketing system. You can count on Customify’s customer success team, directly supervised by our developers.

Do I have to pay yearly?

You are actually purchasing a product as a service. With a yearly subscription, you can access to all security updates, new features, new plugins, fast replies to support requests. You may cancel or upgrade your account at any time after signing up!

What happens if I do not renew?

Your existing website will remain intact. The only difference is support and updates which require renewal.

Do you offer a renewal discount?

Yes, we offer a 20% discount for active customers. After the license has expired the discount is gone.

Can I upgrade to higher plan after purchased?

Sure, you can upgrade at any time and get a license for a whole year with premium support & access to the products. You only need to cover the difference.

What is your refund policy?

Within 15 days of any purchase, We will refund the full price you paid upon request. Simply contact us and let us know you’d like a refund.

What payment methods do you accept?

You can use any credit card to pay for Customify Pro plans.

Do you store my credit card information?

No credit card information is ever stored on our servers. We use Stripe.com, one of the most secure and reputable payment processors available. All card numbers are encrypted on disk with AES-256 and decryption keys are stored on separate machines.

How do I get updates?

After activating your license key in Customify Options – Licenses Box, you will get a notification in your WordPress dashboard whenever an update is available. You can update the plugin automatically with just one click.

Can I try the Customify Pro before buying?

No, but there is a 15-day money back guarantee, so if you are not satisfied with your purchase, you will be fully refunded.