Frequently Asked Questions

Each bonus received will come with a pre-defined wagering requirement. This means that if you played a game with your bonus funds and won, your winnings would then go to your Bonus Balance until you have played through the required wagering requirement.

With our new system in place you will now receive bigger, better and more exciting Bonuses while keeping your bingo environment friendly and fun!

In addition we've made it super easy for you to keep track of all of your bonuses. For each Bonus received you will be able to see its wagering requirements and track your progress towards fulfilling it.

You're not missing out or losing out on anything because these wins came from a FREE Bonus!

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What happens if I have purchased my cards and I get disconnected from the game?

As soon as your cards are purchased, you are in the game regardless of your connection status.

The game outcome is generated at our servers, and if one of the cards you have
purchased is a winner, then you will win. If you get disconnected for any
reason, and you have purchased cards, then check your transactions in the
members area to see if you won.

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Why can I not connect to the chat server?

Our chat servers may be down from time to time, but this is not frequent.
Often, if your computer sits behind a firewall, the firewall will not allow our
chatservers to send messages to your computer.

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Can I keep my card numbers from game to game?

Unfortunately not. In keeping things fair, all cards are randomly generated
at the time you request them.

If you do not like the numbers of your issued cards, you can simply click the
GET NEW CARDS button to get issued with a new batch.

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How do I cash out and get paid?

Payouts can be requested from the cashier. Withdrawals are processed based on the method that you have used to make your deposit. Please find the maximum withdrawal timeframes below:

Your deposits and withdrawals will be listed on your bank statement under the title Cassava Enterprises or Virtual MaSerIRL.

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Are my payment card details secure?

We use the SSL Protocol with 128 bit encryption to provide security and
privacy between your computer and our servers.

This means that before any sensitive data is sent between you and our
servers, the data is encrypted before it is transmitted.

This makes it impossible for people to crack this code and gain access to your
confidential details.

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How do I know the bingo games are fair?

To assure the integrity of our games, a Random Number Generator (RNG) is always used to ensure random results. Whether it's the bingo ball selection, a roll of a dice, a hand of cards, or a spin of the wheel, in each event a Random Number Generator (RNG) is utilized to ensure that the outcome is random. The system has been rigorously tested by running millions of rounds and examining their results. The system is also systematically tested by Lovehearts Bingo.

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I received a Free Spins voucher, how do I claim it?

Once you login to the site and enter the gaming lobby, click on the gift icon located at the top section next to the site logo. If you received a voucher and cannot find any gift icon please contact us

Copyright 1997 - 2018 Cassava Enterprises (Gibraltar) Limited, a wholly owned subsidiary of 888 Holdings plc. Cassava Enterprises (Gibraltar) Limited is incorporated in Gibraltar, which is part of the European Union. 888 Holdings plc is listed on the London Stock Exchange.
Cassava Enterprises (Gibraltar) Limited is licensed to offer online gaming services by the Government of Gibraltar (License Number 022), regulated by the Gibraltar Gambling Commissioner under the laws of Gibraltar, and makes no representation as to legality of such services in other jurisdictions.
Our services in the UK are operated by 888 UK Limited, a company incorporated in Gibraltar, which is licensed and regulated by the Great Britain Gambling Commission.
Our services in European Single Market member states (except for states in which our services are provided under a local license) are operated by Virtual Digital Services Limited, a company incorporated in Gibraltar which is part of the European Union.
Virtual Digital Services Limited operates under the auspices of a gaming license provided under the laws of Gibraltar.
Our address: 601-701 Europort, Gibraltar.
We encourage responsible gambling and support GamCare.