Service specialist – Ceridian Canada Inc. (client service – HPL)Interact daily with customers through telephone, email to re solve, trouble shoot and reconcile all issues associate with Payroll, benefit and Journal Entries in HPL,  Rewrite the HPL year end check list on the year end guide approved by the year end committee and printed on HPL year end guide. create SQL reports (Power query), special tax exemption and garnishment Articulate to client how to create and transmit payroll cycle run and off cycle run. Reconcile remittance to CRA, WCBs, EHT,CSST, pension, JE & Benefit billing Appoint as a member of committee for year end guide, best practise and How to Knowledge Centre projects.  Explain how to processing US payroll, such how to set up 401K and ensure client meet the year end deadline Jan 31 to submit W2.

Working at Ceridian was a great experience and I really enjoyed my job. I supported 3 different payroll software programs and I worked on a team in a queue, handling incoming calls from clients with issues from whatever platform that they were using. Usually it was a walk through, or simple procedures, steps missed. Sometimes corrections needed to be made, and whole payrolls needed to be pulled, corrected and previewed, before they could be run. Aside from the excellent set of customer service skills, you also had to have a sense of timing, what time it was, when runs were going, what time cut-offs were happening, making sure that each and every client had a perfect payroll no matter what the issue was. We always were the front line, and our objective was to resolve everything on the front line, but there were extensive or more serious issues, usually with new users that required our senior team's assistance, and then we would have to know when to escalate. The keys to this position were a friendly manner, exceptional organizational skills, meeting deadlines, a bit of up-selling, some invoicing or billing for additional services and patience.

The payroll business that Ceridian does, is on a daily deadline. It can be a stressful day, when production system issues occur or it can be a normal (non-stress)day when the system is running smoothly. I am very content working with my colleagues. Each and everyone of them is an excellent team performer. The hardest part of the job is meeting those daily deadlines. Missing those deadlines would affect an employee receiving their salary pay on time. The most enjoyable part of it is being able to commit to those deadlines and being acknowledged for the effort put into it.

My work experience at Ceridian focused on continuous learning of the payroll industry. A typical day at work - scheduled hours 8 - 4, check the que for payroll orders, process orders in the que (quanitity expected to process 1 - 20 per day - depending on order complexity). Send out e-mail communications to sales reps and division team leads to confirm payroll orders had been booked and commission will be allocated within the booking month. The incomplete procedures required to complete tasks would be the hardest part of the job. The most enjoyable part of the job was the team members I was fortunate to associate myself with along with the opportunity for further personal growth.