Online Banking FAQs

Have a question? We’re here to help. Browse the following list to find answers to our most commonly asked questions. If you can’t find the answer to your question, you may give us a call at 855-232-2967 or email us at [email protected].

Frequently Asked Questions

Because Nationwide and Axos Bank deposit offerings are different, members will need to log in separately to access their Nationwide and Axos bank accounts. If you would like to transfer money between your Nationwide and Axos accounts, you can link the Axos Bank account as an external account in your Nationwide online banking platform.
For more information, please don't hesitate to email Axos Bank at [email protected] or call at 1-855-232-2967.

You can find your full account number within your electronic statements online. To view these, log in to online banking and select “Online Statements.” You can then preview each account statement and view your account numbers.

Your password, user ID and any contact information can be changed easily within your online banking profile. Log in to online banking, click your name in the upper-right hand corner, then click Login & Security. Once you reach the Login & Security page, follow the directions to change your password.

Identity verification is an additional security step that we use to confirm your account is safe. To confirm your identity, we ask questions that only you know the answer to or we'll send a security code to your registered device.

Log in to your online banking account and click on the Support button at the top of the page. Then click on the Secure Forms tab under Contact Us at the bottom of the page to access the Secure Forms page.
Download and complete form 500 (IRA Contribution Instructions).
Upload the document to the ‘Upload Your Forms’ section on the right-hand side of the secure forms page.

For members who received electronic statements: You will continue to receive your statements via email. You may also access previous bank statements online.

For members who received paper statements: You will continue to receive monthly statements by mail.

Within 30 days of the account transfer to Axos Bank, your monthly statements will be delivered at the end of the month in conjunction with our existing statement cycle. Starting December 2018, be sure to look for mail from Axos Bank.

To save money on paper statement fees, we encourage you to sign up for e-Statements. Your e-Statements allow you to view your transaction history, statements, and check images for up to two years.

We offer both telephone and mobile banking free of charge. With both services, you may look up balances and account history or transfer money between accounts, among other services.
For 24-hour automated phone banking, please call 855-232-2967. Members will need to set up a new PIN for 24/7 telephone banking. This information will not transfer as part of the conversion. To set this up, you will need your account number and social security number the first time you call.

Download the Mobile app from the Google Play store, or Apple iTunes store.
Next:
Log in to the app and click “Deposit.”
Follow the directions on the screen.
Tips/Troubleshooting
Make sure you are in a well-lit area when taking a picture of your check.
Placing the check on a dark background will help your camera detect the image.
Tap the screen while taking the picture, your phone will focus in on the check.
Check the mobile app store for the latest version of the app.

When you login to your online banking dashboard, you can use the “Pay Bills” feature to set up one-time or recurring payments. Choose from hundreds of utilities, credit card companies and retailers. Or, create a new payee on your own.

Log in to your online banking account and click “Support” at the top of the page.
Scroll down to the “Contact Us’ section and click on Secure Forms.
Select and complete form 155 (Wire Request Form).
Upload the document to the ‘Upload Your Forms’ section on the right hand side of the secure forms page.

Nationwide’s relationship with Axos Bank gives Nationwide members access to Axos Bank’s banking products and services. All banking products and services are solely offered and provided by Axos BankTM. Axos Bank is a federally chartered savings bank, and all deposit accounts opened with Axos Bank, including those of the same ownership and / or vesting held at Axos Bank, are combined and insured by the FDIC under the same FDIC Certificate 35546. For more information click here.

Nationwide and Axos have engaged in a limited marketing relationship, where Axos Bank may make special offers to Nationwide members. Nationwide is not a bank or a lender and is not affiliated with Axos Bank or any other bank, except through this limited arrangement. Nationwide does not take applications, offer, negotiate, arrange or make loans or accept deposits from the public. Nationwide does not guarantee any products or services offered by Axos Bank. Nationwide does not endorse and is not responsible for any of the activities of Axos Bank. Nationwide receives a fee from Axos Bank for its marketing and advertising efforts arising from this relationship with Axos Bank, although for certain of these products (such as any deposits or CDs you may open with Axos) Nationwide will not receive any such fees. Any fees paid to Nationwide by Axos Bank for these marketing activities will not result in increased fees for the products or services Nationwide members receive from Axos Bank.

Programs (including, without limit, fees, rates and features) are subject to change without notice. Specific costs or fees for a banking product or service received from Axos Bank may apply and will be provided in a separate disclosure to you.