I booked the hotel with Expedia and it offered halfboard and free airport transfer which was not available. I arrived in India with no cash so called the hotel for a collection, which arrived after 1 hour despite them saying they do not offer free transfer. On arrival they said my stay was bed and breakfast only so they said I should contact Expedia, which I did. Two days later I was moved from a twin to a double room as booked and meals would be complimentary. The transfer to the hotel would also be free. On check out I was charged for the first cab and meal that I had already taken and would be free. The staff were very nice but could not deal with this until the manager arrived, who resolved it immediately. I must say they treated me really well and looked after me for the week I was there. The confusion was between my voucher and the voucher to the hotel which were clearly different and no fault of the hotel.