I recently bought a new phone, I couldn't remember my old Facebook account password or...

GetHuman-tiffymou's customer service issue with Facebook from October 2018

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Help with my Facebook issue

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GetHuman-tiffymou's next move: try the Facebook help center again.

Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-tiffymou will want to follow the link below to head to their help center. We will check on GetHuman-tiffymou later to make sure it's all set or try to help escalate.

Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License

Tip from another customer

If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.

The issue in GetHuman-tiffymou's own words

I recently bought a new phone, I couldn't remember my old Facebook account password or old email so I created a new Facebook account which i set to loin to my new phone number, I received a note from Facebook today saying that my new Facebook account had been disabled for pretending to be someone else, so I'm not sure if maybe I sent a friend request to one of my old Facebook friends and they thought my account may be fake or what but I am Tiffany Messer and that is my Facebook page, I would like to have it reactivated

GetHuman-tiffymou did not yet indicate what Facebook should do to make this right.

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