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I'm writing about service dept Lexington location and how they handle their customer. I went their to get an oil change but wasn't aware that you must come inside to get service done. There were no signs that stated must come inside for service or must make appointment to get service done. Plus, the atomosphere isn't inviting for all race!!! This need to change at this location because it sends customers AWAY!!!! Help me make this location and all Dick Smith Automotives location inviting for all to come to buy,view, service done in all departments!

Let me tell you about another problem that I experience at Dick Smith . My husband had body work done to his Nissan Sentra but its falling apart. The paint and body work is falling apart and no one seems to care about backing up their work!!! It was suppose to be back up with a Lifetime Warranty but no one seems to know about it!!!! Please help us get the service we demand and are in title to getting done!!!!

We own two Nissan Automotive and currently have our Quest Van that is in need of a ABS Connect Unit. It cost over $2000 dollars and we can't afford to get it done. But, my mother and father are very sick. They both depend on me (Ruby) to take them to doctor. check on them, our daughters and I depend on it to go to school,doctors appointment and need it in case of emergency with our girls, me(Ruby) who is disable and live on a fix income because of her health/our daughters who are both Asthmatic and allergies. Also, our youngest daughter has scleosis,kidney,gastro and cardio problems too. Our oldest daughter is borderline type 2 and hip issue we don't know why at this time. But, she remain on doctors care. My husband is the only person who is working in our home but he recently found out that he is a diabetic. Currently under doctor care to monitor his condition but sometimes he has flare up. That require time off without notice!!!! Please help us out so our family can get the things done !!!! We thank you for all of your help.