COVID-19 Updates

Lumos Networks Retail stores will reopen to the public effective Wednesday June 3rd, under normal operating hours. In order to create a safe environment for our customers and support Federal and State guidelines each store will limit customer occupancy, provide social distancing floor markings, and require face masks to be worn during occupancy. We appreciate

Lumos Networks, a Segra Company, has been closely monitoring the impact of COVID-19. Our top priority is to ensure the health and safety of our employees while we maintain our high-level of service and network reliability. We remain committed to ensuring that our service connects our customers to whatever is most important in their world.

Lumos Networks Retail Stores Will Support New Practices for Social Distancing Remain open with new processes for providing service Lumos Networks announced new retail store initiatives to continue providing services while supporting State and Federal guidelines for Social Distancing caused by the COVID-19 pandemic. Beginning on April 1st, our retail stores will not be accessible

As the Coronavirus (COVID-19) pandemic evolves, our top priority is to ensure the health and safety of our customers and our employees, while at the same time maintaining our high-level of customer service and retail convenience. Lumos Networks encourages adherence to social distancing guidelines provided by the CDC. Therefore, we have implemented alternative payment

Company Honors FCC’s “Keep Americans Connected Pledge” to Maintain Connectivity and Waive Fees Charlotte, NC, Mar. 16, 2020 – Segra announced today it is joining other carriers and honoring the FCC’s “Keep Americans Connected Pledge” to ensure connectivity to those customers negatively impacted by the Coronavirus. For the next 60 days, Segra, and its subsidiary