I agree! Perhaps I will just have to order all my pills from nutraplanet and my protein elsewhere until I get home. Good news to hear none the less, nutraplanet taking care of it's customers as always.

The 3lb limit isn't really much once you take into account the weight of the tubs or bottles as well as the actual product.
Try just adding one thing to your cart and see whether it is available, then just add/remove to figure out where the limit is

I ordered in late October and still hasn't arrived (last order was here in less than 3 weeks). If it gets sent back to NP for some reason will I be contacted about it? Also is there any way you guys could add Chinese language into what your system will recognize and print? Thanks!

I did a small order with the flat rate but now regretting it because many members are complaining about FedEx not sending the packages to AUS and getting stuck in customs with no idea what is going on.

I did a small order with the flat rate but now regretting it because many members are complaining about FedEx not sending the packages to AUS and getting stuck in customs with no idea what is going on.

I frankly want a refund now but it's too late

Quite frankly im very pissed too, it's a terrible service. When i enquired np support about it, they just copied and pasted the shipping info of fedex flatrate amd that it cantbe tracked.
Well it's been over a month now with absolutely nothing we can do about this bs.

Quite frankly im very pissed too, it's a terrible service. When i enquired np support about it, they just copied and pasted the shipping info of fedex flatrate amd that it cantbe tracked.
Well it's been over a month now with absolutely nothing we can do about this bs.

When can we get a refund for this mess is what i wanna know.

I think nutraplanet should at least warn international customers of huge delays or custom issues. I love NP, but they advertised this like it was a great deal but I am starting to think, I would rather pay a little more to make sure I actually get what I pay for in a timely fashion

Maybe fedex can send the package back to NP? The only way you may get a full refund. But even then, that will be another at least a few months until you see anything

I think nutraplanet should at least warn international customers of huge delays or custom issues. I love NP, but they advertised this like it was a great deal but I am starting to think, I would rather pay a little more to make sure I actually get what I pay for in a timely fashion

Maybe fedex can send the package back to NP? The only way you may get a full refund. But even then, that will be another at least a few months until you see anything

This must be unique to Australia. I've ordered twice now and received my items 12 days later both times.