What do you like best?

As a developer / technical consultant, when a customer is mentioning use cases involving "customer engagement" or "organize our member base" the first product that comes to mind is Fonteva Membership application (now called Fonteva for Associations?) This product easily saves me months of development for a product that I couldn't even compete with. Just like you don't want to build your own cloud based CRM product, why build your own customer engagement Salesforce functionality, when someone already did it cheaper, better, less buggy, and with a technical support team. Choosing Fonteva's software is often a no-brainer for my team and my customers.

What do you dislike?

Custom development on top of the Fonteva platform can add unnecessary complexity to the application. Can add more dev time to the project since you are building on top of other's codes, but in the long run the time you save is usually far more.

What business problems are you solving with the product? What benefits have you realized?

"I want an easy system in Salesforce to engage with my customers"

"I want to drive customer engagement and have my existing base purchase/do more with my product"

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What do you like best?

MemberNation has solved so many of the problems that had plagued our organization for years. Issues with duplication, communication, and financial management were solved overnight in making the switch.

What do you dislike?

There really isn't anything we don't like about MemberNation. The entire Fonteva staff did such a good job with the implementation that even our least tech-savvy staff members are using it. We thought for sure that at least half of our staff would not use MemberNation, simply because SalesForce was so different from what we were previously using, this was not that case.

Recommendations to others considering the product

MemberNation is the cutting edge for association management. We did not think t we needed something as powerful as MemberNation, however, after taking a look at it, we knew that we had to go with it. The implementation has been a breeze and the folks at Fonteva are great to work with. We thought at first that we were jumping into the deep end by making this switch, but after only a short while we realized that this was a long-needed change.

What business problems are you solving with the product? What benefits have you realized?

As I mentioned earlier, a big problem with duplicate contact records was solved by making the switch. We also have been able to tailor a great deal of email communication to our members with MemberNation, for the first time ever our database talks to our email server.

What do you like best?

The most impressive thing about the MemberNation Platform is that it does an exceptional job of thinking through the business cases you'll encounter as an Association, and then streamlining those processes for you. Once you've completed the initial configuration working with the Fonteva team (special thanks in our case to Dagmar and Sundeep for their work) everything just works. There's a good amount of flexibility in terms of being able to customize and adapt a lot of features right out of the box, which makes our lives so much easier!

They also have a great documentation center and training videos already created, which makes it easy for staff to get up to speed on the platform.

What do you dislike?

There's really not much to dislike. The only thing that I'd recommend for folks, is to take advantage of the training they provide, and to make sure there is a member of your team truly taking responsibility for owning the project. As with anything, if there's no one from your team really invested in making sure the platform will be a success, it won't matter what software solution you use.

Recommendations to others considering the product

You can evaluate a ton of member management platforms, but at the end of the day, I think Fonteva is doing an excellent job of making a robust platform, that continues to improve, and is really taking key member management issues into consideration as they develop their user-friendly platforms.

What business problems are you solving with the product? What benefits have you realized?

There are several benefits for us in moving to Fonteva's product. From a member management perspective, we now have out of the box (and easy) auto renewal options, helping us to hopefully improve on what has historically been an aggressive churn rate on our membership base.

It also has a ton of great features to help us enable our members to get access to our members only information easily, to manage their profiles, to purchase subscriptions and items in an easy store-like setup, and all in a platform that we can trust will work with our Salesforce setup without issue.

What do you like best?

The user experience - our members are delighted! Vastly improved from our previous database. Members can easily login, renew their memberships, register for events, and more!

What do you dislike?

We had a couple of issues with Fonteva during implementation, namely we felt like they didn't grasp how BIG of an investment this was for us - we're a nonprofit state association and this was a big budget line item. We told them up front, and that we wanted to do everything we could to keep fees low and even handle a lot of the work ourselves. They didn't seem to get it - tried to charge us for the 2 hours it took to get our new account rep up to speed?! I'd advise extra vigilance if you have the same worries...

Recommendations to others considering the product

Built on Salesforce platform, which seems to be the CRM of the future - one that other companies are striving to interface with and develop to. We are confident that our investment will continue to pay off for a long time!

What business problems are you solving with the product? What benefits have you realized?

The user experience with our previous CRM was pretty abysmal and the service provider was NOT willing to work with us to fix it - tried to charge an arm and a leg! It made much more sense for us to make this investment with Salesforce/MemberNation/Fonteva. We're so excited to share the new UI with members - and happy that Salesforce is constantly under development/improvement so we can continue to delight members for years to come!

What do you like best?

End to end solution. Robust accounting system that works well with all other aspects of the system. 100% Salesforce. Module based, so you get to pick what you want to initiate. Much more...

What do you dislike?

I can't think of anything I really dislike about the system. Anything I put here wouldn't be much more than nit-picking...

Recommendations to others considering the product

When shopping for an end to end solution, Member Nation has you covered. Built first as a robust accounting platform in your Salesforce instance, Fonteva then incorporates a vast majority of what is needed to operate most businesses through their variety of modules. I designed the Streams Ministries web site, which uses every module Fonteva offers, and I am pleased to say that the experience was a great one. I would encourage others to investigate how Fonteva’s Member Nation can benefit your organization.

Logan Smith, Mortar Free

What business problems are you solving with the product? What benefits have you realized?

Accounting!! Including a compatibility with a plethora of payment gateways. A great eStore. Subscriptions/recurring users. Badge level access to specific web pages. Events... much more...

What do you like best?

The training has been great, and we've learned a lot in a short period of time. The AMS is simpler to use than former systems. The features allowing us to manage members, eCommerce, and other elements are much more robust than we've experieced.

What do you dislike?

There are some elements in terms of optimization which should be addressed. There are some objects which require switching back to Salesforce Classic, though most elements live inside of Lightning.

What business problems are you solving with the product? What benefits have you realized?

We are striving to reduce the barriers to eCommerce for memebers to join or to purchase items. We are also striving for better UX for members to be able to access their benefits. Finally, we are seeking the easiest possible way to manage our members and non-member community.

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