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ExtraHop and MEDHOST Drive Meaningful Use of EHRs at Over 1,000 U.S. Hospitals

Leading Healthcare IT Services Provider Also Leverages Wire Data Analytics For Real-Time Visibility into the Health and Performance of HL7 interfaces
October 14, 2015

ORLANDO, FL - CHIME 2015 Fall CIO Forum - October 14, 2015 – ExtraHop, the global leader in real-time wire data analytics for IT intelligence and business operations today announced that MEDHOST is using the ExtraHop wire data analytics platform to gain insight into how hospitals and clinicians use and experience its software, including its Electronic Health Records (EHR) application. Equipped with this insight, as well as the prescriptive guidance for improving both performance and user experience, MEDHOST is driving physician adoption and meaningful use at roughly 1,000 hospitals nationwide – saving clinicians time and hospitals money in the process.

Each year, hospitals around the United States spend millions of dollars demonstrating meaningful use of certified EHR systems in order to avail themselves of federal incentives. Physician adoption is the key to meeting Meaningful Use goals, and performance of the EHR application is key to ensuring adoption.

With ExtraHop, MEDHOST has the insight they need to address performance and usage challenges from multiple angles, driving adoption and improving retention. By delivering real-time data analytics on user activity and the performance of applications per user, ExtraHop gives the clinical informatics team the insight they need to tune and optimize order sets and workflows. This information also gives the MEDHOST team the insight they need to proactively reach out to physicians who may be struggling with the application to offer training and support.

"Two days into the ExtraHop deployment, we were finding low-hanging fruit to drive down error rates and drive up performance for our applications. Within a week, we were improving our own offerings that we go to market with," said Todd Forgie, VP of Hosted & Managed Services for MEDHOST. "We've never seen this kind of speed-to-value from a technology vendor. What ExtraHop does is really unprecedented."

In addition to using ExtraHop to drive meaningful use among clinicians, MEDHOST is leveraging the company's HL7 analytics to substantially decrease troubleshooting time when problems occur in the HL7 interface. In healthcare, almost every process and workflow—from processing claims, to admitting patients, to conducting medical necessity checks—traverses an HL7 interface. When the interface experiences performance problems, it can have a highly punitive impact on productivity and revenue for hospitals.

"Most HL7 monitoring tools cover only a small portion of the overall interface ecosystem, and that lack of visibility often results in a vendor blame game where the interface provider and EHR provider are blaming each other for an issue," said Forgie. "ExtraHop provides accurate information across silos—so we can have an honest, collaborative discussion around what the problem is and how it should be resolved, significantly expediting a resolution."

"EHR applications are foundational to the modern medical system, but performance problems can quickly turn clinicians against a system designed to streamline patient care," said Jesse Rothstein, CEO, ExtraHop. "With ExtraHop, MEDHOST is equipped with the real-time analytics they need to optimize critical applications for better user experience and performance, driving Meaningful Use goals for providers and ultimately improving patient care."

About ExtraHop

ExtraHop is the global leader in real-time wire data analytics. The ExtraHop Operational Intelligence platform analyzes all L2–L7 communications, including full bidirectional transactional payloads. This innovative approach provides the correlated, cross-tier visibility essential for application performance, availability, and security in today's complex and dynamic IT environments. The winner of numerous awards from Interop, TechTarget, and others, the ExtraHop platform scales up to 40 Gbps in a single appliance, deploys without agents, and delivers tangible value immediately upon deployment. Learn what we mean at www.extrahop.com.

About MEDHOST

MEDHOST is a provider of market-leading enterprise, departmental and healthcare engagement solutions to approximately 1,000 healthcare facilities. Our healthcare management system includes intuitive, easy-to-use and SaaS-enabled solutions complemented by a robust suite of managed hosting, outsourcing and consulting services that are changing how clinicians and hospital leaders work and communicate, while generating notable operational, patient flow, care and revenue improvements. MEDHOST delivers value by enabling hospitals of all types and all sizes to better manage care and the business of healthcare while meeting evolving regulatory requirements.