Coronavirus Travel Advice

We want you to have the best experience possible which is why it’s so important you have access to all the relevant travel information and advice needed for your future trips, as well as total peace of mind knowing our bookings are backed by ATOL protection and our unique financial trust. Please note; for all the latest information, visit our Coronavirus Travel Advice page above. If you have any queries or concerns, please contact your Travel Counsellor

Meet our experts...

With an average 22 years travel experience we have more than 1,900 Travel Counsellors worldwide who all take enormous pride in what they do. Their first-hand knowledge and passion for travel means that our customers continually rate us the best travel company in the world for customer service.

Whether you are looking to relax and recuperate, or explore and discover; your Travel Counsellor will give you the very best, hassle free holiday advice.

What makes Travel Counsellors so special?

With over 95% of our customers saying they would recommend their Travel Counsellor to their friends and family, we believe we have the highest customer satisfaction score of any travel company in the world. Hear more about why our customers love booking with Travel Counsellors...

Customer stories...

Sent in by Clio CaleySanton, Isle of Man, 29 May 2020

‘As soon as we messaged Donna asking for her help to book our trip to Mexico last year she was more than happy to go above and beyond to help. Donna really listened to what we wanted and provided numerous options that suited exactly what we had asked for. She also sent us lots of different excursions and background information on things to do in Mexico and was genuinely interested and excited for us to go away.
Unfortunately, our trip got cancelled due to COVID 19. Donna let us know all of our possible options and when we opted for a full refund she kept us updated at all times and was happy to answer any questions we had which were really reassuring. We got a full refund in a timely manner and Donna even personally sent us a note to send her apologies that our trip had been cancelled which was just amazing!!
We will definitely be using Donna’s services again as soon as we can book a trip and I wouldn’t think of using any other travel agent from now on. Thank you so much Donna!!’

For Travel CounsellorDonna Meredith

Sent in by Paul HartleNottingham, 03 June 2020

Well I think you and your company are fantastic, having booked in late Feb for a holiday in March which was then cancelled, you worked hard and obtained our refund in full. Great service and I will be using your service again when the world gets back to travelling.

For Travel CounsellorMichelle Castro-Vieira

Sent in by Ed and Sally BevanRodmersham Green, 03 June 2020

Steve can get you wherever you want to go and however you want to travel. Nothing is too much trouble and the value he gets for your money can't be matched!

For Travel CounsellorSteve Gostling

Sent in by Emma LockBURES, 01 June 2020

Don’t think I’d ever book through anyone else now! It was so handy having you just a phone call or email away especially during these times! I felt like I was informed the whole way through and was never in any doubt about what was happening with the holiday!
so thank you massively!

For Travel CounsellorYolly Sander

Sent in by Beverley PiggottWelwyn , 29 May 2020

Excellent service, very quick and easy booking. Emma is very friendly, extremely knowledgeable and professional and I would highly recommend her, thanks for everything Emma especially your help with our holiday in November and for helping to get Chantelle home from Mauritius during this pandemic and your help and advise with the refund for my Uncles cancelled anniversary trip! .... You've really been a great help xx

For Travel CounsellorEmma Whiteman

Sent in by Teresa DoyleBanbury, 28 May 2020

I would just like to say Thank you for all your help in relation to my planned trip to Salzburg. From the very beginning when I first enquired you were amazingly professional. You planned my trip to the finest detail taking all the worry of organising it out of my hands. You even posted me a complimentary travel guide for Salzburg which was a very thoughtful touch.
More importantly than all the above, you were also there to help and give reassurance when the trip had to be canceled due to the coronavirus pandemic. Many of my friends have had huge problems trying to get their planned holidays canceled and hours spent on the phone trying to arrange refunds. I didn't even need to contact you, you got in touch with me very quickly giving me all the reassurance I needed and arranged a quick refund.
We will make sure we get to Salzburg once this is all over. Without a doubt, I will contact you at that time to help me organise the trip once again.
Many thanks

For Travel CounsellorDonna Meredith

Sent in by Chloe RogersHull, 01 June 2020

Just letting you know I have received the flights refund. Thank you for sorting everything for us and for being so helpful. I’m certain we will be in touch when it comes to rearranging for next year.

For Travel CounsellorLisa Morfitt

Sent in by Paul ManivannanBolton, 01 June 2020

Highly recommend Sue. It’s great to have someone who knows what you want. Takes away the worry of knowing if you’ve booked the right package and she’s lovely!

For Travel CounsellorSue Lever

Sent in by Sue BrownThorpe Mandeville, 01 June 2020

Donna was recommended to us by a friend, for whom she had booked several trips.
She fulfilled our brief within a couple of days, finding a much better villa than I had been able to and also booking flights and hire car, all in a very personal and efficient manner.
Since the Covid -19 situation she has constantly monitored our booking which was for the end of June, and now negotiated it to take place next year.
I have always booked our holidays before, but our experience with Donna has been so good that I think that will change!

For Travel CounsellorDonna Meredith

Sent in by Sarah SoctratousPlymouth, 02 June 2020

We opted to book through Karen Thornton and I cant praise her enough. She has gone above and beyond to tailor make our dream holiday for us. Nothing was too much hassle and all questions were answered if anyone is looking for a holiday after this whole pandemic is over I would HIGHLY recommend Karen.

For Travel CounsellorKaren Thornton

Sent in by Jane CoatsHARLOW, 28 May 2020

Excellent service from original enquiry through to booking and then amending due to the COVID situation. Yolly immediately responds to any queries be that telephone or email. She has been so helpful at every stage. Checking all possible options. I used to book my travel online myself but I can honestly say I will use Travel Counsellors, and in particular Yolly, in future.

For Travel CounsellorYolly Sander

Sent in by Andrew BraggLostwithiel, 29 May 2020

We represent KernowFA and Alan arranged travel for 25 to travel to Macedonia for the CONIFA 2020 World Cup. Unfortunately it was cancelled due to the COVID-19 Pandemic and Alan negotiated a refund from the airline.
A very professional & conscientious service would definately recommend ????

For Travel CounsellorAlan Conway

Sent in by Nicky CalverColchester, 04 June 2020

I highly recommend Jane - Absolute first class service changing our holiday to next year. No fuss , no waiting , she took care of everything for us. I’ve heard some troubling stories from people - mainly unable to communicate with their tour operator in these troubling/ busy times. But not with Jane, she did it all and speedily quick too. If you want that personal customer service for your future holidays / trips- give Jane a shout.
Thanks Jane Sheffield once again. You are amazing ! Xx

For Travel CounsellorJane Sheffield

Sent in by Peter KingBroadmayne Dorset, 04 June 2020

I find myself writing a recommendation, which is completely out of character ,but I feel compelled to do just that. . Words almost aren’t enough to express how much hard work Kate of MYTC has put in to reorganise our once in a lifetime family holiday. Nothing has been too much trouble and all options explored. Not only that but all with a friendly and upbeat attitude, so as a family we just wanted to say Kate thank you so much and we couldn’t recommend anyone more.

For Travel CounsellorKate Palframan

Sent in by Helen PollardGLOUCESTER, 28 May 2020

As a family we were due to fly to Florida in July. The coronavirus had left such uncertainty about whether we would travel or not, so after speaking to Donna our worries were all laid to rest. Donna was reassuring and supportive in me making the best decision on how to proceed. We have decided to postpone our family trip of a lifetime to next year. My deposit is just carried over, i am reassured that we are fully covered if any airlines or companies collapse and know still we have something very exciting to look forward to. We had considered booking flights and accommodation separately and I am so glad now we decided to go with travel counsellors. All our worries are gone! We are very grateful to Donna for the reassurance we have had. I would highly recommend anyone to book with Donna.

For Travel CounsellorDonna Meredith

Sent in by Terry ClarksonBODICOTE, 01 June 2020

We have always found Donna to be a helpful, cheerful and professional person to deal with. Donna gives a personal one to one experience that takes the stress and worry out of booking a holiday, nothing is too much trouble for her.
Due to the coronavirus issue she rearranged our cruise to next year which was a great relief to us.
The service Donna provides under normal conditions is always good, but it’s when things go wrong you realise how valuable the service is that she provides.
We would not hesitate to recommend her.

For Travel CounsellorDonna Meredith

Sent in by Gail OsborneSouthampton, Hampshire, 05 June 2020

As always Ian, many thanks for being so helpful and 'on it' ! [Travelling to Southeast Asia]

For Travel CounsellorIan Bisset

Sent in by Sam HughesSwansea, 02 June 2020

5/5 to Daniel.
I booked our first holiday for three years. Never booked a holiday before (someone always booked it for us all). So was completely lost what to do etc. Dan did everything. He found a fantastic hotel that would have suited my family everything was exactly what we wanted. He met me and gave me a lovely folder with everything in it and explained what to do. To know he was on the end of a phone at any time was brilliant and really very reassuring.
Then came the Corona-virus. Dan kept in touch with us the whole time. We were due to fly on March 31. I was so worried about everything and Dan was very reassuring. As soon as he had word the flight and holiday was cancelled he notified me straight away. Not by text or email he phoned and spoke every time. I have had all the money for our holiday and flights refunded and had complete peace of mind that Dan was over seeing it all. Massive thank you Dan you have been an absolute star. I can’t recommend you more. I’ll need a year to get back on my feet with the blow my business has now taken. My next holiday will without doubt be booked with you Dan. Thanks again x

For Travel CounsellorDaniel Jones

Sent in by N & P LeakeMATLOCK, 04 June 2020

We would like to say how very helpful we found Pamela Bannister throughout the whole discussion and booking process of our tailor-made holiday in Italy. She was also very supportive during the time of the Covid 19 uncertainty, keeping us as informed as possible at every stage, and finally in the arrangement of refunds. We will use her services again once it is safe to arrange for future holidays. Her reliability and friendly manner have given us complete confidence.

For Travel CounsellorPamela Bannister

Sent in by Jamie MoodyPreston, 01 June 2020

Thank you for being the help you have been for us. I can’t fault you in any way and will definitely be coming back to you in the future.

For Travel CounsellorSue Lever

Sent in by Kay KellyGlasgow, 01 June 2020

I would like to share my delight in dealing with Donna over many years. During this Covid pandemic we have needed to cancel this year`s holiday and defer it to next year : Donna was most helpful and professional in arranging this for us and as as usual most kind and approachable in everyway Thank you and stay safe

For Travel CounsellorDonna Meredith

Sent in by Clio CaleySanton, Isle of Man, 29 May 2020

‘As soon as we messaged Donna asking for her help to book our trip to Mexico last year she was more than happy to go above and beyond to help. Donna really listened to what we wanted and provided numerous options that suited exactly what we had asked...

‘As soon as we messaged Donna asking for her help to book our trip to Mexico last year she was more than happy to go above and beyond to help. Donna really listened to what we wanted and provided numerous options that suited exactly what we had asked for. She also sent us lots of different excursions and background information on things to do in Mexico and was genuinely interested and excited for us to go away.
Unfortunately, our trip got cancelled due to COVID 19. Donna let us know all of our possible options and when we opted for a full refund she kept us updated at all times and was happy to answer any questions we had which were really reassuring. We got a full refund in a timely manner and Donna even personally sent us a note to send her apologies that our trip had been cancelled which was just amazing!!
We will definitely be using Donna’s services again as soon as we can book a trip and I wouldn’t think of using any other travel agent from now on. Thank you so much Donna!!’

Well I think you and your company are fantastic, having booked in late Feb for a holiday in March which was then cancelled, you worked hard and obtained our refund in full. Great service and I will be using your service again when the world gets back...

Well I think you and your company are fantastic, having booked in late Feb for a holiday in March which was then cancelled, you worked hard and obtained our refund in full. Great service and I will be using your service again when the world gets back to travelling.

Steve can get you wherever you want to go and however you want to travel. Nothing is too much trouble and the value he gets for your money can't be matched!

For Travel CounsellorSteve Gostling

Sent in by Emma LockBURES, 01 June 2020

Don’t think I’d ever book through anyone else now! It was so handy having you just a phone call or email away especially during these times! I felt like I was informed the whole way through and was never in any doubt about what was happening with the...

Don’t think I’d ever book through anyone else now! It was so handy having you just a phone call or email away especially during these times! I felt like I was informed the whole way through and was never in any doubt about what was happening with the holiday!
so thank you massively!

Excellent service, very quick and easy booking. Emma is very friendly, extremely knowledgeable and professional and I would highly recommend her, thanks for everything Emma especially your help with our holiday in November and for helping to get Chantelle...

Excellent service, very quick and easy booking. Emma is very friendly, extremely knowledgeable and professional and I would highly recommend her, thanks for everything Emma especially your help with our holiday in November and for helping to get Chantelle home from Mauritius during this pandemic and your help and advise with the refund for my Uncles cancelled anniversary trip! .... You've really been a great help xx

I would just like to say Thank you for all your help in relation to my planned trip to Salzburg. From the very beginning when I first enquired you were amazingly professional. You planned my trip to the finest detail taking all the worry of organising...

I would just like to say Thank you for all your help in relation to my planned trip to Salzburg. From the very beginning when I first enquired you were amazingly professional. You planned my trip to the finest detail taking all the worry of organising it out of my hands. You even posted me a complimentary travel guide for Salzburg which was a very thoughtful touch.
More importantly than all the above, you were also there to help and give reassurance when the trip had to be canceled due to the coronavirus pandemic. Many of my friends have had huge problems trying to get their planned holidays canceled and hours spent on the phone trying to arrange refunds. I didn't even need to contact you, you got in touch with me very quickly giving me all the reassurance I needed and arranged a quick refund.
We will make sure we get to Salzburg once this is all over. Without a doubt, I will contact you at that time to help me organise the trip once again.
Many thanks

Just letting you know I have received the flights refund. Thank you for sorting everything for us and for being so helpful. I’m certain we will be in touch when it comes to rearranging for next year.

For Travel CounsellorLisa Morfitt

Sent in by Paul ManivannanBolton, 01 June 2020

Highly recommend Sue. It’s great to have someone who knows what you want. Takes away the worry of knowing if you’ve booked the right package and she’s lovely!

For Travel CounsellorSue Lever

Sent in by Sue BrownThorpe Mandeville, 01 June 2020

Donna was recommended to us by a friend, for whom she had booked several trips.
She fulfilled our brief within a couple of days, finding a much better villa than I had been able to and also booking flights and hire car, all in a very personal and efficient...

Donna was recommended to us by a friend, for whom she had booked several trips.
She fulfilled our brief within a couple of days, finding a much better villa than I had been able to and also booking flights and hire car, all in a very personal and efficient manner.
Since the Covid -19 situation she has constantly monitored our booking which was for the end of June, and now negotiated it to take place next year.
I have always booked our holidays before, but our experience with Donna has been so good that I think that will change!

We opted to book through Karen Thornton and I cant praise her enough. She has gone above and beyond to tailor make our dream holiday for us. Nothing was too much hassle and all questions were answered if anyone is looking for a holiday after this whole...

We opted to book through Karen Thornton and I cant praise her enough. She has gone above and beyond to tailor make our dream holiday for us. Nothing was too much hassle and all questions were answered if anyone is looking for a holiday after this whole pandemic is over I would HIGHLY recommend Karen.

Excellent service from original enquiry through to booking and then amending due to the COVID situation. Yolly immediately responds to any queries be that telephone or email. She has been so helpful at every stage. Checking all possible options. I used...

Excellent service from original enquiry through to booking and then amending due to the COVID situation. Yolly immediately responds to any queries be that telephone or email. She has been so helpful at every stage. Checking all possible options. I used to book my travel online myself but I can honestly say I will use Travel Counsellors, and in particular Yolly, in future.

We represent KernowFA and Alan arranged travel for 25 to travel to Macedonia for the CONIFA 2020 World Cup. Unfortunately it was cancelled due to the COVID-19 Pandemic and Alan negotiated a refund from the airline.
A very professional & conscientious...

We represent KernowFA and Alan arranged travel for 25 to travel to Macedonia for the CONIFA 2020 World Cup. Unfortunately it was cancelled due to the COVID-19 Pandemic and Alan negotiated a refund from the airline.
A very professional & conscientious service would definately recommend ????

I highly recommend Jane - Absolute first class service changing our holiday to next year. No fuss , no waiting , she took care of everything for us. I’ve heard some troubling stories from people - mainly unable to communicate with their tour operator...

I highly recommend Jane - Absolute first class service changing our holiday to next year. No fuss , no waiting , she took care of everything for us. I’ve heard some troubling stories from people - mainly unable to communicate with their tour operator in these troubling/ busy times. But not with Jane, she did it all and speedily quick too. If you want that personal customer service for your future holidays / trips- give Jane a shout.
Thanks Jane Sheffield once again. You are amazing ! Xx

I find myself writing a recommendation, which is completely out of character ,but I feel compelled to do just that. . Words almost aren’t enough to express how much hard work Kate of MYTC has put in to reorganise our once in a lifetime family holiday....

I find myself writing a recommendation, which is completely out of character ,but I feel compelled to do just that. . Words almost aren’t enough to express how much hard work Kate of MYTC has put in to reorganise our once in a lifetime family holiday. Nothing has been too much trouble and all options explored. Not only that but all with a friendly and upbeat attitude, so as a family we just wanted to say Kate thank you so much and we couldn’t recommend anyone more.

As a family we were due to fly to Florida in July. The coronavirus had left such uncertainty about whether we would travel or not, so after speaking to Donna our worries were all laid to rest. Donna was reassuring and supportive in me making the best...

As a family we were due to fly to Florida in July. The coronavirus had left such uncertainty about whether we would travel or not, so after speaking to Donna our worries were all laid to rest. Donna was reassuring and supportive in me making the best decision on how to proceed. We have decided to postpone our family trip of a lifetime to next year. My deposit is just carried over, i am reassured that we are fully covered if any airlines or companies collapse and know still we have something very exciting to look forward to. We had considered booking flights and accommodation separately and I am so glad now we decided to go with travel counsellors. All our worries are gone! We are very grateful to Donna for the reassurance we have had. I would highly recommend anyone to book with Donna.

We have always found Donna to be a helpful, cheerful and professional person to deal with. Donna gives a personal one to one experience that takes the stress and worry out of booking a holiday, nothing is too much trouble for her.
Due to the coronavirus...

We have always found Donna to be a helpful, cheerful and professional person to deal with. Donna gives a personal one to one experience that takes the stress and worry out of booking a holiday, nothing is too much trouble for her.
Due to the coronavirus issue she rearranged our cruise to next year which was a great relief to us.
The service Donna provides under normal conditions is always good, but it’s when things go wrong you realise how valuable the service is that she provides.
We would not hesitate to recommend her.

As always Ian, many thanks for being so helpful and 'on it' ! [Travelling to Southeast Asia]

For Travel CounsellorIan Bisset

Sent in by Sam HughesSwansea, 02 June 2020

5/5 to Daniel.
I booked our first holiday for three years. Never booked a holiday before (someone always booked it for us all). So was completely lost what to do etc. Dan did everything. He found a fantastic hotel that would have suited my family everything...

5/5 to Daniel.
I booked our first holiday for three years. Never booked a holiday before (someone always booked it for us all). So was completely lost what to do etc. Dan did everything. He found a fantastic hotel that would have suited my family everything was exactly what we wanted. He met me and gave me a lovely folder with everything in it and explained what to do. To know he was on the end of a phone at any time was brilliant and really very reassuring.
Then came the Corona-virus. Dan kept in touch with us the whole time. We were due to fly on March 31. I was so worried about everything and Dan was very reassuring. As soon as he had word the flight and holiday was cancelled he notified me straight away. Not by text or email he phoned and spoke every time. I have had all the money for our holiday and flights refunded and had complete peace of mind that Dan was over seeing it all. Massive thank you Dan you have been an absolute star. I can’t recommend you more. I’ll need a year to get back on my feet with the blow my business has now taken. My next holiday will without doubt be booked with you Dan. Thanks again x

We would like to say how very helpful we found Pamela Bannister throughout the whole discussion and booking process of our tailor-made holiday in Italy. She was also very supportive during the time of the Covid 19 uncertainty, keeping us as informed...

We would like to say how very helpful we found Pamela Bannister throughout the whole discussion and booking process of our tailor-made holiday in Italy. She was also very supportive during the time of the Covid 19 uncertainty, keeping us as informed as possible at every stage, and finally in the arrangement of refunds. We will use her services again once it is safe to arrange for future holidays. Her reliability and friendly manner have given us complete confidence.

Thank you for being the help you have been for us. I can’t fault you in any way and will definitely be coming back to you in the future.

For Travel CounsellorSue Lever

Sent in by Kay KellyGlasgow, 01 June 2020

I would like to share my delight in dealing with Donna over many years. During this Covid pandemic we have needed to cancel this year`s holiday and defer it to next year : Donna was most helpful and professional in arranging this for us and as as usual...

I would like to share my delight in dealing with Donna over many years. During this Covid pandemic we have needed to cancel this year`s holiday and defer it to next year : Donna was most helpful and professional in arranging this for us and as as usual most kind and approachable in everyway Thank you and stay safe

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