Product Details

Vendor Details

Evolve Technologies

evolveelearning.com/

Founded 2001

United States

About Evolve Learning Manager

The Evolve Learning Manager is a hosted SCORM LMS designed for organizations requiring an affordable learning management system for employee training and also for companies that require individual training portals for their partners and customers; with or without integrated ecommerce. The LMS includes a rules based course assignment engine for individual courses, course groups and curricula. It features a powerful reporting module, automated emails and can be easily customized and branded.

Cons: "The system is not ready for use and still needs further development. It is not user-friendly to any extent. Two years have passed since starting this project, and we are ready to load a large volume of courses into the system. I don't feel confident to roll out an extensive marketing campaign. We did a "soft launch" and picked up a couple students and have only had problems. We have to make a good impression as this is a small community, and a system full of bugs will bring damage our reputation in that community.

"We seem to be unable to do the simplest of customizations. For instance, when the user purchases in the ecommerce section, they can't indicate their profession by a choosing from a list. And the student can't manage their own profile (address, etc.) These are basic items that are usually available in any ecommerce system. On the dashboard of the LMS, the appearance is either limited or has elements on it that don't make sense to the end-user. (e.g., "Html Module"). There is so little support in the way of documentation, and what is there is somewhat vague."

Overall: First of all, Preston and Wendy were always nice to deal with... until the glitches in the system became uninteresting and tiresome. I had paid the balance in full, so I guess there was no real motivation to resolve the problems that made the LMS unusable to me and my clients. I think the best way to describe my experience is by pasting in parts of my last emails to Preston. And by the way, spoiler alert: I never got any refund I had requested.

"I am writing because I am very concerned with the functionality of the LMS. It seems there are usability issues at every turn for the end-user, both for the admin and the student. Also, I have presented many issues that remain unresolved.

"I am also extremely concerned about how much tech support will be needed for each and every student. Recently, a student who bought the course seemed to have difficulty starting the course and then couldn't go from one part to the next. I spoke with the customer recently, and he said the system was extremely difficult to use and had a hard time knowing how to get through the system. He said that even though the content of the course was excellent, he mostly likely would not go back for more courses given the difficulty of the system, nor would he recommend it to other people. He said that he is pretty computer savvy, and he had a really hard time with it.

"And I was extremely troubled by the fact that when a student reached out for help and clearly explained the issue, after 10 days, there was no assistance given. There is clearly a glitch in the system. To this day (several months later), it stills goes unaddressed. The first course is our "flagship" course, and as it is, no one will be able to go from part one to part two without unacceptable amounts of intervention.

"I also have run a test transaction as a student and had been unable to locate the course I purchased in the learner dashboard. There are so many steps to buying, registering and taking the course, that I don't think a student will get through it without at least one contact for support.¿

Recommendations to other buyers: "Personally, I have enjoyed working with you and Wendy. You are nicest of people, and I believe your intentions are good. However, we are still so far from getting this right, and I have no confidence in moving forward. I don't have the time to help develop your LMS system for you to function as it should. I find it interesting on your website that you say, "We do the initial setup work for you so you don't have to know the LMS before starting training." I feel like I was on staff to help develop your system.
"With that said, we are terminating our relationship with Evolve Industries. We also respectfully request the return of our last payment of $4000. I think it is reasonable to split our losses, as I have paid over $8000 for a system that I cannot use. I appreciate your consideration."
____________________________________________________
I think the email content sums up our experience. If you still want to use them - well, good luck with that. I have moved on and am happy with another vendor.

Vendor Response

by Evolve Technologies
on July 21, 2016

I am sorry for the issues Dori experienced. Her company used our platform over 4 ½ years ago just after its development and licensed the LMS and ecommerce system so they could sell their own training content to their customers. The issue with her ¿flagship¿ course was with the course they developed and deployed on the LMS. The problems were not with the LMS or ecommerce platform. We didn¿t even have the course source files nor contractually did we support her end users. She was responsible for supporting her customers which we informed her of several times. We supported her on the LMS and ecom platform. During the period of implementation and go-live she also had personal issues that prevented us from communicating with her as we should have to resolve outstanding issues. Our software has been enhanced since she decided not to use it and we have over a thousand customers who have purchased tens of thousands of course licenses through the ecommerce platform without issues.

It is easy to register new users, but a bit convoluted to run reports. Content is good.

Sep 24, 2015

Jennie

CEO Administrative Assistant

A Medical Practice

Source: Capterra

4/5

Overall

3
/
5

Ease of Use

4
/
5

Customer Support

Comments: It is easy to register new users and to monitor progress of employees and their modules, but there are many features that I think I would like to explore and possibly use that are grayed out, especially in terms of generating reports. For example, I would like to export more than just certificates. I would like to export data to show which courses employees still need to take, which departments have finished their training, etc. I can't find a way to do that, other than export certificates, create my own tracking sheet by department, name, and training module, etc. If it is easy to do, I would also like to be able to register students for specific classes when they get locked out, rather than have to refer to your support staff to do it. I see the button to register user for courses; let me use that button and do it, and let Wendy do something more complex with her time. Wendy Spires has been an excellent resource when I need assistance- efficient, effective and very professional.

Not very intuitive, and glitches

Jul 23, 2015

H P

HR

RHN

Source: Capterra

3/5

Overall

3
/
5

Ease of Use

5
/
5

Customer Support

Comments: I was glad to find a review (Linday's) that reflected my experiences with Evolve thus far. I wasn't sure if I was just doing something wrong, but it does seem that there are glitches on Evolve's end. I am having issues with inaccurate reporting, and user's course status (completed or not) are not correct.

I would like to say that their support contact is very responsive and prompt in helping.

Vendor Response

by Evolve Technologies
on September 23, 2015

I apologize for the issues you encountered. We would like to provide you with an administrator training session knowing you have not had the opportunity to go through that yet. Wendy will be happy to schedule a training session with you and she has also created a link to our training videos on your admin dashboard.

Easy to use and manage. Others are difficult to use and manage.

Jul 01, 2015

Lori Gonzalez

Training Manager

Interactive Health

Source: Capterra

5/5

Overall

5
/
5

Ease of Use

5
/
5

Customer Support

Comments: This is my first time managing an LMS and it's so easy. I've worked with others who managed an LMS and they would struggle with their systems. I'm so glad we selected you as our vendor :)

And the customer service is AWESOME !!!

Vendor Response

by Evolve Technologies
on September 23, 2015

Thank you for your kind remarks about our customer service team! We're happy you are finding the LMS easy to use and manage and we're very glad you selected Evolve.

Cons - Wendy is wonderful and has patiently worked with us to set up our program specific OSHA courses as well as set up students for their HIPAA training. However, once these courses were set up and students were rolled over in late spring, the developers caused errors in the set up and we found out weeks later that some students weren't registered for their appropriate courses. This is not only a headache for us as administrators, but students. Also, there have been issues with viewing student data on the reports.

Vendor Response

by Evolve Technologies
on September 23, 2015

We apologize for the the enrollment issues you experienced this year following the training rollover. We did have an isolated issue with double enrollments which we communicated to the developer who unfortunately applied an incorrect fix. The issue was corrected when it was identified and will not occur in the future. We appreciate your kind remarks about Wendy and are aware that her first priority is total customer satisfaction. We will be happy to provide further training and support for setting up and running reports.