FAQs

Terms and Conditions

Martelli Online Store Terms and Conditions.These terms and conditions govern your use of the Martelli Online Store. By placing an order through our online store, you express your understanding and agreement that you are bound by these Terms. These Terms apply only to orders you place using our online store.

Quantity and Duration Limitations.

Martelli may limit or cancel quantities available for purchase on any order on any basis, or alter the availability or duration of any special offers at any time. We may also limit or prohibit sales to resellers or dealers for products purchased through our online store.

Electronic Communication

When you place an order through the Martelli Online Store, you are required to provide a valid email address, which we may use to communicate with you regarding the status of your order, advise you regarding shipment of back-ordered products, and to provide you with any other notices, disclosures or other communications relating to your order. We are not responsible for missed communications or information you do not receive as a result of your failure to provide a valid email address.

Product Color Variation

Martelli Online Store attempts to display as accurately as possible the colors of the products shown on the site. However because the colors you see will depend on many factors, including your monitor or printer, we cannot guarantee that the color you see matches the product color.

Order Validation and Acceptance.

When you place an order through our online store, we may verify your method of payment and shipping address, before processing your order. Your placement of an order via our online store is an offer to purchase our products or services. We may accept your order by processing your payment and shipping the product or documentation of service; or we may for any reason, decline to accept your order or any part of your order. No order shall be considered to be accepted by us until the product has been shipped.

Declined Orders.

If Martelli Online Store declines to accept your order, we will attempt to notify you using the email address and/or phone number you have provided with your order. If we declines to accept your order, no payment will be processed. If your order is declined, but your card is charged in error, we will issue a refund

Pricing Changes.

Martelli Online Store makes every effort to provide current and accurate information relating to its products, services, and prices. Prices and information relating to our products and services is subject to change without notice, including prior to acceptance of your order. In the event we discover an error in the description, pricing, or availability of a product or service that affects your pending order, we will notify you of the error, and you may accept the corrected version or cancel the order. If you elect to cancel an order because of pricing changes, we will issue a refund.

Shipping.

Shipping and handling charges will be added to the cost of your order.
We are unable to ship to PO, APO, or FPO boxes.Orders placed before 2:00 p.m. Central, Monday through Friday, are generally shipped the same business day. Orders placed after 2:00 p.m. Central, Monday through Friday, or on weekends, are generally shipped on the next business day. In order to receive a product on the next business day, you should place your order before 2:00 p.m. Central, and choose the appropriate option at checkout. Orders are not shipped or delivered on weekends or national holidays.
In the event your shipment will be delayed more than 30 days after the date of your order, we will notify you at the email provided, and you may elect to cancel the order. If you elect to cancel an order because of shipping will take more than 30 days, we will issue a refund.

Warranties

The only warranties Martelli Online Store provides with respect to any product purchased through our store are those warranties included in the written documentation that product.

MSRP

Prices that appear on the site are the manufacturer’s suggested retail price (MSRP), unless otherwise indicated. These prices may differ from those at other retail outlets, including those of our wholesale customers (dealers and distributors), and at our booth at trade shows.

Payment

You may pay for your order with one of the following major credit cards, issued in the United States of America: Visa®, MasterCard®, DiscoverCard®, and American Express®. Payments are generally processed at the time of purchase.

Sales Tax

Martelli Online Store collects and remits sales taxes as required by law on purchases made via the online store. If you have tax-exempt status and wish to use your exemption to purchase Martelli products, you must call our office during regular business hours and place an order by phone.

Security and Privacy

Martelli Online Store takes seriously your personal security and privacy, and follows standard practice, using a Secure Socket Layer (SSL) protocol for the transfer of personal data and purchase information over the Internet. When placing an order online, you must be logged in to your Martelli Online Store account. When you are logged in to your account, a key/lock icon will appear in the bottom right of your browser window. This icon is your confirmation that SSL has been activated for the transfer of your personal information. Another indicator of SSL activation is that the displayed URL will begin with “https://” instead of ‘http://”.