Ask Arriva a question

Browse Help Areas

Your selected question

Q:

How can I claim a refund?

A:

If you need a refund for unused tickets or tickets with valid time or journeys left on them, then please contact us at customer services between 8am and 6pm Monday to Friday. We will be able to discuss issuing you a refund based upon the circumstances. In addition, if you are unhappy with a service you may be entitled to a refund based upon our Conditions of Carriage. To discuss this, please contact us at customer services between 8am and 6pm Monday to Friday.