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Plasma Advice

So my 37" Plasma stopped working, the nearest service centre picked it up and called me today to say its internally cracked thus the screen looks fine but makes a loud buzz, etc.

Now its less than a year old, been on the original TV stand the whole time (not on a wall) so i don't see how it could of cracked. Its in A1 perfect condition which the guy at the service centre confirmed....I have told him to escalate it to Panasonic directly as he cant repair it until they approve it.

Can you actually do anything before they come back to you saying if they will repair or give you a new one?

not really but its just annoying as i never had it on the wall and i have spent lots on it thus i dont want them to say its my fault when its always been on the stand that i got with the tv and is made by panasonic