Zoho Subscriptions

Welcome to our Feedback Forum!

If you have an idea or a feature you’ll like to see in Zoho Subscriptions, this is the right place to be. While we cannot promise a ‘date’, we will definitely keep you updated on every feature request you make.

Tips while posting the idea:
1. Search if the feature or idea is already listed. If yes, vote for it.
2. If it’s unavailable, add the idea and give a detailed description on how you’ll like to see it work in Zoho Subscriptions.

Feedback & Votes

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

When an admin closes an idea you've voted on, you'll get your votes back from that idea.

You can remove your votes from an open idea you support.

To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".

Enter your idea

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

Allow the option to send the invoice before the date that it recurs, so that customers have a set amount of time to make payment before their accounts are suspended. We bill monthly from the 1st of each month, and send invoices on the 23rd. In Zoho Subscriptions this messes things up as it then sets the customer's payment cycle to the 23rd and the pro-rata amounts are all incorrect.

If you allow us to point to the gatway endpoint APIs or push data into those pages, we can simply redirect to our own custom payment gateways. None of your gateways are supported in my country so only half of your features are actually useful to us.

We need to be able to create multiple subscriptions and add-ons at once so the first invoice cycle is not all sent with multiple invoices. If a customer signs up for 2 subscriptions and 4 add-ons, we need to be able to add them all at once via the API and via the GUI.

As an EU company, we need to charge VAT to all EU B2C clients at their local rate, as well as B2B clients in our home country. For other EU-B2B clients we need to collect their VAT number and the invoice should mention "VAT reverse charge".
This isn't currently supported in Zoho Subscriptions.

In our project we need to have an ability to extend existing subscription.

For example – we have Basic plan. Then we create subscription with billing_cycles = 12 (It means that subscription will be closed in one year).
We want to add an ability for our customers to extend their subscription, e.g. for 6 month.

Hello everyone,
We have provided the option to Extend Billing Cycles for a subscription. When a subscription is about to expire, you can extend the billing cycle(s) instead of creating a new subscription for the customer. You can configure webhook ‘Expiry Date Changed’ under subscriptions module if you want to get notified whenever expiry date is extended.

Please note that you’ll have to manually notify your customers before extending the subscription. We’ve also provided an option to record offline payment while extending the billing cycle(s) for an Offline subscription. This payment will be recorded as Excess payments under that customer which can be automatically applied to the next renewal. If you have any queries, kindly drop us a mail to support[at]zohosubscriptions[dot]com

Now you can create coupons that can be redeemed for a specific number of times per subscriptions. This coupon will be automatically removed from the subscription once it has been fully utilized. Follow the steps to create a limited time coupon:
1. Click on the Products tab, select the product to create a coupon.
2. Click on the More option on the right corner, select the Add Coupon option.
3. Select Limited number of times option as Redemption type and enter the number of times the coupon should be applied to the subscription.
If you have any queries, kindly drop us mail to support[at]zohosubscriptions.com

Add custom fields to plans so that users can pull that data into other applications for user provisioning. Items such as usage limits or feature sets would allow you to tie this into other applications so that you don't need to maintain two sets of plan information.