About

Overview

BUSINESS ENGLISH, 11th Edition, by Mary Ellen Guffey and Carolyn Seefer helps students become successful communicators in any business arena with its proven grammar instruction and supporting in-text and online resources. The perennial leader in grammar and mechanics texts, the 11th edition of BUSINESS ENGLISH uses a three-level approach to break topics into manageable units, letting students identify and hone the most critical skills and measure their progress along the way. Packed with insights from more than thirty years of classroom experience in business communications, BUSINESS ENGLISH also includes access to the premier website and its many resources for building language skills.

Intriguing Trivia Tidbits: These margin notes offer interesting facts about the English language to stimulate curiosity about chapter topics.

"Chat About It" Discussion Questions: Discussion questions at the end of every chapter offer students the chance to discuss English language skills during class, as well as an online chat room and discussion board, modes of communication that are popular with students today. Some topics also require outside research to help you broaden the scope of your course.

Effective Three-level Approach: A unique and thorough approach to grammar, BUSINESS ENGLISH starts with the basics every student needs, then moves step-by-step through the language building skills they will rely on to communicate effectively in their business careers. Learning aids throughout the text, such as exercises, study tips, and "Spot the Blooper" will challenge students at every level.

Enlightening FAQs Answered by the Authors: Illustrate everyday communication problems encountered in the business world with FAQs, an easy-to-read question-and-answer format that addresses important distinctions in English grammar, usage, style, and vocabulary.

Challenging Pretests and Posttests: Included with each chapter, these brief tests preview concepts to pique student interest and let students evaluate their own success on the chapter topics.

End-of-chapter Reviews and Exercises: Reinforce and internalize language concepts with an abundance of exercises for students, including self-help exercises that test newly-acquired skills, and end-of-unit review exercises with answers.

Colorful PowerPoint Package. Created for instructors and students, this exciting package enables you to preview chapter content with interactive slides that engage students in "Test Your Skill" segments.

What's New

CengageNOW: CengageNOW reinforces learning and promotes skill-building with innovative digital resources. A diagnostic personalized study plan helps identify troublesome concepts and creates individualized study plans for better class preparation and grades. You also get PowerPoint slides, reinforcement exercises, and an integrated ebook to make studying BUSINESS ENGLISH more effective and convenient.

Shorter Book Length: To better match your course objectives and allow you to cover more topics during your academic term, the authors have reduced the book length from 18 chapters to 14 chapters.

Coordination to Reference Books: The authors reviewed every entry to be certain that it coordinated with the most recent editions of Clark and Clark’s Handbook for Office Professionals and Sabin’s Gregg Reference Manual.

More Bloopers: The authors expanded the popular Spot the Blooper exercises by offering bonus Bloopers at the student website and the Blooper key so students can check their answers.

Alternate Formats

Choose the format that best fits your student's budget and course goals

Instructor Supplements

For your convenience, the IRCD includes the Instructor’s Manual, PowerPoint Slides, test banks, unit tests, and quizzes in one easily accessible resource. The Instructor-only PowerPoint slides include more than 2,000 slides and feature a summary of key concepts and opportunities to engage students in interactive dialogue. A second student version is also available, and contains 15-20 slides to review key chapter points. Featuring automatic grading, ExamView® allows you to create, deliver, and customize tests and study guides (both print and online) in minutes. See assessments onscreen exactly as they will print or display online. Build tests of up to 250 questions using up to 12 question types, and enter an unlimited number of new questions or edit existing questions.

CengageNOW reinforces learning and promotes skill-building with innovative digital resources. A diagnostic personalized study plan helps identify troublesome concepts and creates individualized study plans for better class preparation and grades. You also get PowerPoint slides, reinforcement exercises, and an integrated ebook to make studying BUSINESS ENGLISH more effective and convenient.

CengageNOW: CengageNOW reinforces learning and promotes skill building with innovative digital resources. A diagnostic personalized study plan helps identify troublesome concepts and creates individualized study plans for better class preparation and grades. You also get PowerPoint slides, reinforcement exercises, and an integrated ebook to make studying BUSINESS ENGLISH more effective and convenient.

MindTap™ Business Communication for Guffey/Seefer's Business English, 11th Edition provides you with the tools you need to better manage your limited time -- you can complete assignments whenever and wherever you are ready to learn with course material specially customized for you by your instructor and streamlined in one proven, easy-to-use interface. With an array of tools and apps -- from note taking to flashcards -- you'll get a true understanding of course concepts, helping you to achieve better grades and setting the groundwork for your future courses.

CengageNOW reinforces learning and promotes skill-building with innovative digital resources. A diagnostic personalized study plan helps identify troublesome concepts and creates individualized study plans for better class preparation and grades. You also get PowerPoint slides, reinforcement exercises, and an integrated ebook to make studying BUSINESS ENGLISH more effective and convenient.

Successfully complete your business writing assignments with Write Experience 2.0. This innovative system scores your writing instantly and provides you with detailed revision goals and feedback to put you on track for writing excellence.

Succeed in your English course with CengageNOW™, a powerful online homework tool that optimizes your learning experience. This interactive system generates a diagnostic Personalized Study Plan (with a chapter-specific Pre-test, Study Plan, and Post-test) to help you master concepts, prepare for exams, and get a better grade. You'll also receive access to Write Experience 2.0, an innovative system that scores your writing instantly and provides you with detailed revision goals and feedback to put you on track for writing excellence.

CengageNOW: CengageNOW reinforces learning and promotes skill building with innovative digital resources. A diagnostic personalized study plan helps identify troublesome concepts and creates individualized study plans for better class preparation and grades. You also get PowerPoint slides, reinforcement exercises, and an integrated ebook to make studying BUSINESS ENGLISH more effective and convenient.

MindTap™ Business Communication for Guffey/Seefer's Business English, 11th Edition provides you with the tools you need to better manage your limited time -- you can complete assignments whenever and wherever you are ready to learn with course material specially customized for you by your instructor and streamlined in one proven, easy-to-use interface. With an array of tools and apps -- from note taking to flashcards -- you'll get a true understanding of course concepts, helping you to achieve better grades and setting the groundwork for your future courses.

This access code will provide you with seamless access to your MindTap™ Business Communication resources from within your campus Learning Management System. You will be prompted to enter this access code the first time that you click on a link in your course that includes Cengage content.

Meet the Author

Author Bio

Mary Ellen Guffey

A dedicated professional, Mary Ellen Guffey has taught business communication and business English topics for more than 35 years. She received a bachelor’s degree, summa cum laude, from Bowling Green State University; a master’s degree from the University of Illinois; and a doctorate in business and economic education from the University of California, Los Angeles (UCLA). She has taught at the University of Illinois, Santa Monica College, and Los Angeles Pierce College.
Now recognized as the world’s leading business communication textbook author, Dr. Guffey is the founding author of three award-winning textbooks: BUSINESS COMMUNICATION: PROCESS AND PRODUCT, ESSENTIALS OF BUSINESS COMMUNICATION, and BUSINESS ENGLISH. Each updated book continues to lead its market and, together, these books have helped hundreds of thousands of students around the world develop language skills.
Dr. Guffey serves on the review boards of the Business and Professional Communication Quarterly and the Journal of Business Communication, publications of the Association for Business Communication. She also participates in national meetings, sponsors business communication awards, and is committed to promoting excellence in business communication pedagogy and the development of student writing skills.

A dedicated professional, Mary Ellen Guffey has taught business communication and business English topics for more than 35 years. She received a bachelor’s degree, summa cum laude, from Bowling Green State University; a master’s degree from the University of Illinois; and a doctorate in business and economic education from the University of California, Los Angeles (UCLA). She has taught at the University of Illinois, Santa Monica College, and Los Angeles Pierce College.
Now recognized as the world’s leading business communication textbook author, Dr. Guffey is the founding author of three award-winning textbooks: BUSINESS COMMUNICATION: PROCESS AND PRODUCT, ESSENTIALS OF BUSINESS COMMUNICATION, and BUSINESS ENGLISH. Each updated book continues to lead its market and, together, these books have helped hundreds of thousands of students around the world develop language skills.
Dr. Guffey serves on the review boards of the Business and Professional Communication Quarterly and the Journal of Business Communication, publications of the Association for Business Communication. She also participates in national meetings, sponsors business communication awards, and is committed to promoting excellence in business communication pedagogy and the development of student writing skills.

Carolyn M. Seefer

Carolyn M. Seefer earned her undergraduate business degree and business education teaching credential from the University of Georgia and her MBA from John F. Kennedy University, where she graduated at the top of her class. She has been teaching business courses at the college level for almost 30 years. Since 1996, she has served as professor in the Business Administration Department of Diablo Valley College, a large community college in the San Francisco Bay Area.
In addition to teaching a variety of business courses at Diablo Valley College, Professor Seefer is faculty advisor for Phi Beta Lambda, the DVC business club; is a member of the college Scholarship Committee; is her department’s Academic Senate representative; serves as a mentor to new faculty; and is involved in developing procedures and guidelines for online teaching. She also recently took part in the college study abroad program, where she had the opportunity to teach in Florence, Italy, for a semester. In addition, Professor Seefer is an active member of the Association for Business Communication and has presented numerous times at ABC’s annual conventions.
Professor Seefer, who places great emphasis on student learning and achievement, has been named Teacher of the Year at three different colleges. She was most recently selected as the 2008-2009 Teacher of the Year for the Contra Costa Community College District.

Carolyn M. Seefer earned her undergraduate business degree and business education teaching credential from the University of Georgia and her MBA from John F. Kennedy University, where she graduated at the top of her class. She has been teaching business courses at the college level for almost 30 years. Since 1996, she has served as professor in the Business Administration Department of Diablo Valley College, a large community college in the San Francisco Bay Area.
In addition to teaching a variety of business courses at Diablo Valley College, Professor Seefer is faculty advisor for Phi Beta Lambda, the DVC business club; is a member of the college Scholarship Committee; is her department’s Academic Senate representative; serves as a mentor to new faculty; and is involved in developing procedures and guidelines for online teaching. She also recently took part in the college study abroad program, where she had the opportunity to teach in Florence, Italy, for a semester. In addition, Professor Seefer is an active member of the Association for Business Communication and has presented numerous times at ABC’s annual conventions.
Professor Seefer, who places great emphasis on student learning and achievement, has been named Teacher of the Year at three different colleges. She was most recently selected as the 2008-2009 Teacher of the Year for the Contra Costa Community College District.