Repair services

Fluke's Customer Support Services group is dedicated to a single goal: Provide the best possible service for both our products and our customers. Learn about repair services and replacement parts, which are available through our network of global certificed service centers.

Getting Service

A Return Material Authorization (RMA) number is required for every instrument sent to Fluke for any type of service. The RMA number allows you to track your instrument and easily check the status. There are 2 ways to obtain an RMA:

Shipping equipment to Fluke

Mark the outside of the container with the Return Material Authorization (RMA) number

Place all original paperwork and the RMA number inside the container

You will receive shipping address instructions with the RMA

An instrument sent to the incorrect address will be returned to the customer

Fluke ships all units back UPS ground unless otherwise requested.

Standard price services

One-time repair or cal at a fixed price

Added support for your own maintenance program.

Take advantage of Fluke's expertise and resources on an as-needed basis.

Fixed rate pricing

These cost-effective services can be used to repair or calibrate your Fluke equipment on a one-time basis. For customers who routinely service their own instruments, this service offers an easy way to smooth out your peak work loads. For others, it's an easy and economical way to take advantage of Fluke's extensive service capabilities.

The Standard Price Service Program sets a fixed charge for calibration and/or repair for each type of instrument. The calibration and/or repair price includes all labor and most materials required.

These standard prices, which are based on historical time and material averages, help you determine service costs in advance. They also eliminate potentially critical delays caused by quotation and approval procedures. Of course, some units may fall outside the scope of the program because of age, abuse or misuse. In such cases you will be advised and, only with your approval, charged on the basis of the actual labor and parts required. Evaluation fees may apply.

For more information

Repair

Each Fluke service center is equipped with the necessary instruments, standards, procedures, and personnel to maintain Fluke products at peak performance. Proper use of measurement standards are carefully and continually monitored through a corporate controlled audit program.

Three ways to repair a product:

Repair with flat rate

Priority service next on bench

Repair by replacement

Flat rate repair

Repair price is at a flat rate cost. It covers parts, labor, and calibration or performance tests necessary to repair the instrument and have it operate within published specifications. It also includes any factoryauthorized modifications to bring it up to current standards.

Repairs requiring replacement of cathode ray tubes, rechargeable battery packs, or mechanical and electromechanical parts are also excluded. Any excluded parts required to make the repair will be billed at the current published price. Prices do not include unrelated multiple assembly failures, workmanship related problems, accessories or evidence of abuse or overload.

Priority service

Next on bench service is available for a nominal fee. Contact us at 1-888-99-FLUKE (1-888-993-5853) FREE or [email protected] for pricing and availability.

Repair by replacement (RBR)

Some Fluke products are classified as repair by replacement, in which case a replacement unit will be offered at a reduced price. If your unit is replaced instead of repaired, calibration costs may be additional.

Replacement Parts

Components meeting Fluke original equipment standards

90-day warranty

Availability of replacement parts is a key element in providing quick turnaround and product support for customers who perform their own maintenance. By providing quality parts we will help return your Fluke products to peak performance

Fluke stocks several hundred thousand components, subassemblies, and modules. All replacement parts are warranted against defects in materials and workmanship for 90 days after shipment.

Place your orders in the US online or by calling 1-800-526-4731. Outside the US, replacement parts can be ordered through your local service center.

When ordering, customers must identify parts by the Fluke 6 or 7-digit part number as shown in the instrument manual. Parts not listed in manuals are not user-replaceable.

In some cases parts must be ordered in matched sets in order to maintain the specified accuracy and performance of the instrument after repair. Check the listings and diagrams for footnotes which contain the instructions for ordering special parts.

Instrument manuals are also available for many Fluke products in the Training Center.