The Language Key - The Corporate Training Process

Every one of our clients is different. However, our usual approach is to include some, if not all, of the steps below:

Contact and Conceptualisation Client provides us with information on the type of course they want to run, and the positions and English proficiency of the participants. This is may done by email or by arranging a face-to-face meeting.

Needs Analysis / Assessment We conduct research into the client's precise needs and determine the necessary logistics of the course. We send a detailed proposal to the client to consider. One of our corporate trainers will be assigned to the programme based on the needs of the client. Our trainers have very busy schedules so are unable to meet travel to the client's premises. However, we can arrange for clients to have a Skype video call or telephone call with the trainer before the course starts.

Design and Development Once the client selects us as the course provider, we create a course outline which is acceptable to the client.

Conduct Training and Delivery We deliever the training according to the agreed schedule. Training content is prepared in stages in order to fine tune it to the needs of the participants. Mid-course observations are conducted. A dedicated client relationship manager constantly liaises with HR and facilitates course logistics.

Assessment and Certification We conduct post-course assessments (generic or customized).

General Assessment and Client Report Back We present the client with individual reports, certificates and a course report (written by the trainer). We also like to meet the client at this point to discuss the course and whether the objectives of the course have been met. This also gives us an opportunity to discuss further training needs.

Sample Training Resources

"Positive feedback was received from the course participants especially for the trainers, the teaching methodology and the course materials. We have been using The Language Key for 4 years and have found that with all the courses they have taught, they have been able to meet our objectives and those of the participants." (Oral and Writing Skills Workshops for different grades of staff) Learning and Development Manager, H.R., Philips

"The Language Key provided a very professional approach to language training and were flexible in order to meet the needs of the trainees. We are very grateful for their quality services." (Writing Skills Courses)Training Manager, Training Dept. The Bank of East Asia Ltd.

"We would like to thank The Language Key for organizing such an interesting English course for us. The course was tailor-made based on our needs and the participants felt that they had gained valuable and useful language structures in order to communicate more effectively in the workplace. In addition, positive feedback was received from the participants, especially for the trainer. She was friendly, lively and approachable. Overall, the course was well-planned, interactive and fun with a lot of emphasis placed on practice related to the workplace. We would definitely recommend other companies to use The Language Key for their English training." Human Resources Manager, Edward Keller Ltd.

"The Language Key online courses constitute a great leap in our English training. We are now using a blended learning approach in language training, combining online tutorials with classroom learning. A successful program that will continually be made available to our staff." (Online Business Writing Skills Courses – Two Levels, Tailored Online Writing Course for Marketing Staff)Training and Development Manager. HKTDC

"The Language Key has provided a very professional approach to language training especially in the development process of course outline. Furthermore, the trainer is friendly and approachable. He always encourages an active learning environment and fosters an enjoyable class. Overall, we have received positive feedback from the course participants." (Business Communication Skills Courses for Merchandisers)Human Resources Manager, Phillips-Van Heusen

"We are glad to be able to get such great a benefit from such a short course. We got exactly what we wanted, and that's the point. Thanks to Language Key!" Training Coordinator, Siemens

"I found the training given by Language Key to me on Presentation Skills, Report Writing and Meeting Skills was very helpful in upgrading my work efficiency. It seems that my business writing and presence at meetings are getting more professional and confident as a result of this course." Office Manager, Vodafone

"The training helped silent people to open their mouths. Your class gave those who are shy to speak English enough courage for the first time." HR Manager, Unisys