Using Gamification to Increase Agent Knowledge and Performance

Our platform provides engaging and distraction-free training delivered in short activities to fill workday gaps, all while tracking user data to understand knowledge retention. Contact center agents will be more engaged using mLevel’s gamified platform compared to tradition training programs, which will increase overall knowledge retention and will allow agents to provide better insight when speaking with customers.

Proven Success in Contact Centers

Companies across a wide variety of industries have seen an increase in employee knowledge, increase in issue resolution, a reduction in training time and more from using mLevel. To hear more about how our platform can dramatically improve your contact center performance, contact us for a quick call.

Features That Make a Difference

RAPID DEPLOYMENT

Build training in hours or days, not weeks or months. Take the training content you already have and easily format it into our system using Excel sheets. Need to make an update to include new product information? It takes just seconds to update information in our Studio platform.

Save time developing and deploying essential training content with our platform and deliver it in the most engaging way possible. Learn more about our authoring tool here.

NON-DISRUPTIVE TRAINING

Easily integrate mLevel with your workforce optimization tool and let agents utilize the training games when they have breaks between speaking with customers – they won’t even need to leave their workspace.

Agents can access leaderboards to see where they stand against coworkers, which will drive them to play until they understand completely. More on the learner experience here.