Course Description

ITIL® is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The official ITIL® qualification scheme describes two streams, the Service Lifecycle Stream and the Service Capability stream.

The Service Lifecycle stream focuses on ITIL® practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the process and practice elements used within it.

The Service Capability stream is for those who wish to obtain an in depth understanding of ITIL® processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum but the primary focus is the on the process activities, execution and use throughout the Service Lifecycle.

The ITIL® ST (Service Transition) course is part of the ITIL® Intermediate Lifecycle certification stream. The course prepares candidates to take the ITIL® Service Transition Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace.

Course and Learning Objectives

At the end of this course, you will learn:

Service Transition principles

Change Management within Service Transition

Implementation and Improvement concepts

Service Transition Activities and Processes

Designing supporting systems, especially the Service Portfolio

Technology Considerations

Management of Cultural change, risks and value

Course Approach

Participants will learn the principles and core elements of Service Transition according to ITIL®.

An interactive approach is used combining online interactive content and scenarios. Exercises and quizzes to prepare participants for the Service Transition exam, as well as providing valuable practical knowledge which can be rapidly applied in the workspace.

Prerequisites

An ITIL® Foundation certificate and preferably two years work experience in an IT Service Management environment.

Target Audience

CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers and IT security managers who require a detailed understanding of the ITIL® Service Transition phase of the ITIL® core Lifecycle and the affected processes, functions and activities and their application.