ITIL® Operational Support and Analysis (OSA)

Learn about the principles and techniques used for service improvement

ITIL® Operational Support and Analysis is one of five courses making up the ITIL Intermediate Service Capability stream. ITIL® Operational Support and Analysis focuses on the principles and techniques used in the service improvement stage of the lifecycle.

Our Operational Support and Analysis course lasts 5 days. Through expert tuition, individual exercises, group discussions and mock exams, you will gain an understanding of how to apply OSA practices in support of the service management lifecycle and prepare to pass the Operational Support and Analysis exam.

ABOUT THE COURSE

ITIL® Operational Support and Analysis is one of five courses making up the ITIL Intermediate Service Capability stream. ITIL® Operational Support and Analysis focuses on the principles and techniques used in the service improvement stage of the lifecycle.

Our Operational Support and Analysis course lasts 5 days. Through expert tuition, individual exercises, group discussions and mock exams, you will gain an understanding of how to apply OSA practices in support of the service management lifecycle and prepare to pass the Operational Support and Analysis exam.

THE LEARNING CURVE

01 Course Pre-requisites

03 Course Overview

ITIL® OSA

The ITIL® Operational Support and Analysis exam validates knowledge of the application of industry practices in service management. The exam is multiple choice, has 8 questions and lasts 90 minutes. It is closed book and the pass mark is 28/40, or 70%.

About Cambridge

Cambridge is a popular county town of Cambridgeshire and famous for its university. It is situated on the River Cam approx 50 miles (nearly 80 km) north of London. The University of Cambridge, funded in 1209, is among top five universities in the world.

History

Settlements have existed near to the Cambridge area since ancient times. Archaeological proof of occupation through the Iron Age is a settlement on Castle Hill.

Governance

Local government

Cambridge is a non-metropolitan district functioned by Cambridge City Council. Cambridge Local Authority District covers most of the City's urban area. Cambridge is among the five districts within the district of Cambridgeshire. It is bordered on all sides by the rural South Cambridgeshire district.

The city council's head office is in the Guildhall, a big building located in the market square. Cambridge was sanctioned a Royal Charter by King John in 1207. City councillors now elect a mayor annually.

Climate

Cambridge presently has two official weather observing stations. These are National Institute of Agricultural Botany (NIAB) and the Cambridge University Botanic Garden. Also, the Digital Technology Group of the University's Computer Laboratory maintains a weather station on the West Cambridge site.

FREQUENTLY ASKED QUESTIONS

What is ITIL®?

ITIL® (Information Technology Infrastructure Library) is a widely accepted approach to IT service management which helps businesses ensure their IT services are aligned with their needs and support their core processes. It provides numerous benefits such as controlled infrastructure services, improved decision making, financial management, clear organisational structure, high availability and better customer satisfaction.

Does the course include exams?

All our classroom ITIL® courses include exams as part of the course.

What forms of payment do you accept?

We accept all major credit cards including MasterCard, VISA and American Express. We also accept payment by cheque or wire transfer.

What time shall I arrive at the venue?

Please arrive at the venue for 08:45am.

What are the hours of the course?

Training hours are approximately 9am – 5pm.

What is the latest date that I can sign up for the class?

You can sign up for the course up until the day before class begins. However, we have limited seating capacity and many of our courses fill up well in advance. We therefore advise students to register at least a few weeks before the course begins.