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Management consulting guru Peter Drucker famously said of business management, “What gets measured gets done.” And the U.S. Postal Service seems to follow that maxim, using performance indicators and other types of measurements to improve performance in many aspects of its operations. But we recently found it could benefit from more such measurement in one area – its Premier Office Program.

“If you see something, say something.” You’ve probably heard that directive piped through a train station or other public places, encouraging people to report suspicious activities. At the OIG, we make it easy to say something if you see something.

If you’re like most people – say, the 64 percent of American adults who own at least one smartphone, according to Pew Research – you probably do a fair amount of online browsing wherever you happen to be. Increasingly, mobile is not just an extension of the web experience but rather the focal point of it: All signs point to mobile driving e-commerce’s future growth.

By Keith Kellison, senior vice president, UPS Global Public Affairs When we say “neighborhood logistics,” what we really mean is serving everyday people like me and you better than ever before. At UPS, that’s nothing new. Since our start in 1907, we’ve gone through a host of transformations. From the early days of delivering by bike, to the first package cars, to next-day air shipments, UPS has led the way in meeting customers’ demands. Quickly responding to changes in those demands is paramount.

It’s now the norm to see doorstep delivery of groceries, medication, dry cleaning, oversized patio furniture, and basically anything else you can think of. And we expect those deliveries on demand, sometimes even the same day we place the order.

We have just been informed our post office in Pine Mountain Club Ca 93222 is being closed. We are a mountain community of 2,315 population. We have never had delivery and must go to our town PO. The...

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Our Semiannual Report to Congress is a record of our work over a 6-month period that reflects our mission of ensuring efficiency, accountability, and integrity in the U.S. Postal Service. As required by law, we publish the SARC – as we affectionately call it – twice a year.

Another holiday season, another massive surge in package volume. This year will be bigger than the last – which was a record-breaking year. It may be an understatement to say the dramatic growth in online shopping continues unabated.

Location, location, location – it’s the mantra of realtors, of course, but is just as important to retailers and service providers, like the U.S. Postal Service. USPS understands the importance of being where people live and shop. It also knows that keeping hours conducive to people’s shopping...

Latest Audit Asks

The U. S. Postal Service has about 265 mail processing facilities nationwide. Mail processing is an integrated group of operations required to sort and distribute mail for dispatch and eventual delivery.

The Postal Service calculates productivity for its various mail processing operations...

The U.S. Postal Service delivers almost 154.2 billion pieces of mail annually using one of the largest vehicle fleets in the country, with over 214,900 postal-owned vehicles. Accurate vehicle base mileage should be established during route inspection and mileage should be monitored daily.

The U.S. Postal Service information technology infrastructure consists of facilities, equipment, services, protocols, and applications used to transmit, store, and process information. These assets are vital to business performance and must be protected.

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