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Good Customer Service

Why is it so important to have good customer service? To have repeat customers and to have those current customers spread the word to others as to how well you handled their service. In the past weeks I have made some purchases on various selling places. Some were good and some were just not good at all. I am not suggesting in anyway that a seller or business owner kiss the customers butt and I don't believe that customers are always right. Well I have had a few orders that I am still waiting for with no contact at all from the person(s) I have bought from.

As a buyer, I should not be brushed aside because you are too busy to answer emails, think my question is frivolous and a waste of time, or you just don't want to answer. Every potential customer will evaluate you on your customers service and whether to spread the word around about your business.

What I am trying to get at is to give your customers more than what is expected and to handle each customer as if it was you making the purchase. Customer service is key to a successful business. Don't take your customers for granted. If you have too much to handle and too busy to answer you customers emails within a reasonable amount of time, then you shouldn't be in business.

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I know I am not the only one that have this problem. That is when you shave and see these awful black dots on your legs.As you can see I have the dreaded strawberry leg problem. I am a woman of color so my dreaded spots were so much darker on my skin than if you are not a woman of color. But no matter what your skin type is, it is not nice to see especially when you it is the Summer and you want to show those legs off. I pretty stopped shaving my legs a long time ago but never really paid much attention to my legs until recently. My hair on my legs have pretty stopped growing. This photo is pretty much an after/during my process of trying to get rid of them. My legs were much worse so they are starting to go away slowly. It is a tedious daily process and unless you go get afford to go get laser removal, try to get rid of them yourselves.

What I have tried to get rid of them? Stop shaving!!!

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Ok I spent the entire day devoting to making soap. I actually made a batch of soap. I decided to use the Hot process method again today but using the crock pot. The first time I used this method I used the oven and it came out pretty well. So since I have a crock pot that I don't hardly use, I decided to try it.

Pros and cons for both cold and hot process soap making

Both methods have its advantages and disadvantages. Which one do I prefer, it is really hard to decide. Please keep in mind that these are just my opinions based on how I made my own soaps. I am sure others will have their own opinions.

Lets start with the Cold Process Method.

1. Pro-I like the fact that I can color the soap and make designs with this method.

2. Con- For me the scent sometimes gets distorted if I use this method. I find some of my fragrance get so messed up after I take it out of the mold and cut. Some of my scent don't seem to smell the same afterwards. Sometimes not all the time. Curing time …

Is one better than the other? It depends on what you like. Do you prefer soaps with lots of color, swirls and edible looking or do you prefer to keep is simple? I make both hot and cold process soaps and I am often asked, What's the difference? Does it matter if it is cold or hot? The only difference is the method of making the soap.

Here is the best way to explain the difference.

Chamomile Neroli Hot Process Soap

The hot process and cold process but lets start with the hot process. It begins by running your recipe through a lye calculator. It measures how much lye that will be needed in your recipe. The lye is measured and added to your measured water NOT THE OTHER WAY AROUND because adding water to lye is dangerous and can cause an eruption. Next, the lye and water mixture is added to heated vegetable or animal fats. Some soapers prefer to use a crockpot and some prefer to use a pot. I use a pot as my crock pot is never big enough and prefer a larger pot which gets put into the …