Search by Job Title

Program AdvisorRetrofit

THIS JOB HAS EXPIRED

Executive Summary

The hottest new startup isn?t selling coupons or social networking. It?s about something you understand very well: Healthy, science-based weight loss. Retrofit, which launched November 2011, brings science and technology together in a complete weight loss program that shows astonishing promise. However, to realize our vision, we need a few amazing Program Advisors. We?re ridiculously picky. But if you have what it takes, we?ll pay you above average compensation to work your magic.

About Retrofit

Retrofit?s mission is to deliver the industry?s best long-term weight loss outcomes for our clients. We have no interest in short-term weight loss that is quickly regained.

Our core offering -- designed by an Advisory Board of nationally recognized experts -- is a fully customized year-long program designed to help clients lose 10-15% of their entry weight and keep it off for the year.

Participants are armed with wi-fi tracking devices, a multi-disciplinary expert wellness team, and practical strategies for how to lose weight healthfully.

Retrofit brings the best of science to building better eating, exercise, and behavior patterns. Our comprehensive approach ensures we?re targeting this challenge from every angle.

The personal wellness team approach gives each client the range of skills needed to be successful. The team environment gives our Program Advisors a unique opportunity to collaborate with dietitians, exercise physiologists, and behavior coaches to provide for a client?s full range of needs and personalization.

Your Opportunity

You?ll work with your clients remotely; from your home via Skype, phone, email, and every possible way to achieve results.

Under the guidance of our dreamteam Advisory Board, you?ll stay on the cutting edge of science-backed research and studies that define how to achieve long- term health benefits.

You?ll head each client team. Acting as quarterback, or project manager, you?ll ensure we?re doing everything we can to encourage each client?s success. From scheduling Skype sessions, to troubleshooting device setup, to celebrating successes and noting milestones, the Program Advisor is central from Day 1 to Day 365. Your role is critical.

The Role

For each client, you?ll do everything possible to help them achieve their weight loss objective. By ?everything possible,? we mean whatever it takes. Think big, be creative, and think outside the box.

You?ll partner with a Registered Dietitian, an Exercise Physiologist, and a Behavior Coach to form a core Wellness Team that works with the client to personalize a program specific to them.

We hold ourselves accountable, just as we do for our clients. You?ll have specific expectations:

Deliver first-class, concierge-level client service 100% of the time
Facilitate an open and honest environment for clients
Collaborate with the wellness expert teams to ensure each client has the most comprehensive program available
Motivate and guide clients towards their lifelong goal of total wellness
Monitor your clients? progress daily via Retrofit?s internet based platform
Check in with each client at least once a week
Celebrate successes and problem solve challenges
Assess client progress and wave the warning flags when needed
Be open and honest- hold your clients accountable
Onboard new clients
Raise issues to team about clients facing unique challenges
Help put processes in place to ensure results and scalability of the business

Requirements

Must be able and interested in delivering 'concierge-level' service to delight clients
Must have direct client experience preferably in health, weight management or wellness
Must be comfortable with and interested in technology
Must be extremely organized, diligent, and able to multi-task multiple client needs at one time
Must be compassionate, caring, and discreet. We?re dealing with a sensitive topic and personal client information
Must be located in the Chicago area

Keys to Success

Engaging your clients; making every encounter meaningful

Demonstrating empathy while holding clients accountable

Using your expertise and trying different approaches until you find one that works for the client

Retrofit (www.retrofitme.com) is a Chicago-based startup that is doing some actual good for the world. We are tackling one of the biggest health problems effecting the United States and much of the rest of the world: unhealthy weight and obesity. In the US today, over 68 of adults are overweight and over 35 are obese. A recent report by the Organization for Economic Cooperation and Development (OECD) predicts that 75 percent of Americans will be considered overweight or obese by the 2020 (the highest rate of any country surveyed). The medical costs/implications of this epidemic are staggering - by some reports over 150 billion a year.
We are not just another diet or weight-loss company. Retrofit is science-based, data-driven and outcome-focused. Our protocol was guided by our impressive advisory board which is comprised of leading experts in weight loss, nutrition and exercise. There is enormous interest in the health and wellness space. There is no shortage of investor interest in us - we recently closed our Series B VC round, raising 5 million.