Manage Your Appointments Online with TutorTrac

WHAT YOU CAN DO

Search for open appointments

Book appointments

Cancel appointments

View your upcoming appointments

View and print your appointment history

ACCESSING THE SYSTEM

To access TutorTrac, you need to have an active John Jay email address. You will log in using your email ID and password. If you need to activate your John Jay email account or reset your password, please do so before you attempt to log in to TutorTrac.

Before you attempt to access TutorTrac, please view a short training video by clicking here.

If you have been assigned by your instructor to take the California Critical Thinking Skills Test (CCTST), your instructions are a bit different. Please click here to view the video that is relevant to you.

After you have viewed the training video, you can access TutorTrac on the web by clicking here.

LIMITATIONS ON APPOINTMENT SCHEDULING

You may search and book appointments up to three weeks (21 days) in advance.

You may have no more than four upcoming appointments per course. In other words, if you have four future appointments, you cannot add another one until you have attended or canceled at least one of the appointments. However, this rule applies per course, so for example, if you already have four upcoming chemistry appointments, you can't book a fifth chemistry appointment yet, but you can book a calculus appointment.

If you have missed four appointments this semester, you will be barred from scheduling additional appointments for the remainder of the semester. You may still receive tutoring on a walk-in basis, but keep in mind that our ability to accommodate walk-ins is extremely limited, especially during times of peak demand.

IF YOU NEED TO CANCEL AN APPOINTMENT

If you need to cancel an appointment, you must do so at least 24 hours before the appointment begins. If you fail to give 24-hour notice, your appointment will be labeled as a Late Cancellation. If you do not cancel your appointment at all, it will be labeled as a Missed appointment.