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Contents

This document describes how to determine the number of Adjunct Switch
Application Interface (ASAI) associations on the Avaya Definity G3 Peripheral
Gateway (PG). The document demonstrates how to locate the number of currently
locked associations, number of associations available, and number of ASAI
messages that remain from the output created by the
acdperiph command of the
procmon utility in a Cisco Intelligent Contact
Management (ICM) environment.

The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.

Figure 1 shows the output of the
acdperiph command that is displayed when you run the
Procmon
utility:

Figure 1 – Output of the acdperiph
Command

Avail=341 (see arrow A in
Figure 1) represents the number of available
associations as 341. The value must be at least 100. This number can change
over time as agents continue to log on. Cisco recommends that you check the
Avail value during the peak agent concentration. The result represents the best
indicator.

Locked=1697 (see arrow B in
Figure 1) represents the number of currently
locked associations as 1697. The number of permanent associations plus the
number of outstanding messages equals the number of locked associations.

OutstandingSent=0x0 (see arrow C in
Figure 1) represents the number of outstanding
messages on the ASAI link as zero, which indicates that the ASAI link keeps up
with PG requests and monitors requirements. A value equal to the
MaxBRIOutstandingMessages registry setting can indicate
that:

The ASAI link is impaired.

Avaya Definity G3 fails to respond to the PG request due to resource
shortage.