Mustafa, Director of Lean Transformation for NCH Healthcare System will be speaking in March at our event partner, the Business Transformation & Operational Excellence World Summit(BTOES17). A Culture Transformation expert, Mustafa will be speaking on 'A systematic approach to creating a culture of structured problem solving'.

Tell us about your roles & responsibilities within your organization.

Responsible for developing and executing the Lean Transformation plan. Run system level projects. Coach Sr. Leaders on Lean Principles and behaviors.

What are the critical challenges your presentation will address?

Identify what systems are needed to engineer a specific problem solving culture.

After your presentation, what are you hoping the attendees will take away with them?

An understanding of how systems thinking drives behaviors, not the other way around.

What have been the biggest developments in Operational Excellence in the last 12 months, within your organization?

The recognition that what has made them (NCH Healthcare System) successful in the past will not guarantee success in the future. Embracing the concept of Principles and behaviors.

How do you see Operational Excellence developing over the next 5-10 years within your organization?

Two ways, first a move away from the "top down" problem solving and two a more structured approach to managing the day to day operations.

What 3 key learnings would you like to takeaway from this conference?

What has made other organizations successful? What challenges lay ahead? How to overcome the notion that past success will ensure future success.

Mustafa Abdulali is the Director of Lean Transformation at NCH in Naples, FL. Mustafa is focused on engineering a culture that embraces structured problem solving using tools and techniques from process improvement methodologies such as Lean and Six Sigma. He previously worked as the Director of Performance Improvement at Main Line Health in Philadelphia, PA and had spent over a decade in the Automotive and Aerospace industries where he held a variety of positions. You can learn more about Mustafa's role at the summit here.