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Dispatch and Delivery Info

All orders placed before 3pm Monday-Friday (excluding Bank holidays) will aim to be dispatched the same day. Any orders placed after 3pm Friday will be dispatched the next working day (Monday).

Please make sure you have inputted the correct address details as amendments cannot be made once the order is being processed or has been dispatched.

Tracked orders require a signature for delivery. If you are not in to sign for your item when delivery is attempted, you will receive a ‘sorry you were not in’ card and will need to arrange a re-delivery or collect the item from your local collection office.

Once your order has been sent you will receive a dispatch confirmation email with a link to the tracking (if using a tracked service). Didn't receive an email? It may have landed in your email spam folder. Alternatively, orders can be tracked in the account section: Log in and from your account dashboard select the order and below the billing address you will see a link to "Track your order" next to the "Items Ordered" header.

If you would like to receive SMS text alerts from the courier for tracking updates - please provide a mobile number when checking out.

Please Note

Orders completed and placed before 3pm are dispatched on the same day Monday - Friday excluding Bank holidays.

Scottish Highlands, Channel Islands, Northern Ireland

We are unable to offer Next Day and 1 hour time slot services to the following postcode areas including Northern Ireland, Channel Islands, Highlands. Please allow for an additional 1-2 working days. Orders to these destinations are sent with Royal Mail Tracked & Signed For: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50; HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

EUROPE DELIVERY

Option

Price

Speed

Features

Standard Euro Delivery

£10.95

3-10 working days

• Tracked • Signature required

Please Note

Due to certain individual EU country laws unfortunately, we are no longer allowed to send items to the following EU member state countries: Austria, Bulgaria, Republic of Cyprus, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Spain