Policies, Terms & Conditions

Delivery charges are complimentary on all orders in the EU, Asia, North America, Australia, New Zealand. Free shipping is applied automatically during checkout for all qualifying orders (no promo codes are necessary).

Anywhere else a flat rate of €50,- delivery fee for shipping and insurance.

We send all items as parcels or registered mail for which we offer Track & Trace information. The items are insured during the shipment.

After you place your order, when your order ships, we’ll send you a shipping confirmation email with your Track & Trace information—so you can track your shipment every step of the way.

For delivery outside of the European Union, you may incur import duties and taxes which are levied once the package has reached the destination country.

Please allow 5 to 10 days to receive your order. You may verify the status of your order and delivery by contacting Binenbaum Antiques & Jewelry.

To ensure the secure delivery of your order, we will ship your order using a carrier that we have selected. We will not ship orders to post office boxes.

Articles purchased online are accepted for refund or exchange if returned to our shop address, in perfect condition within 30 days, accompanied by your original packaging and documentation. All products shipped from our shop are carefully checked, tested, inspected and packaged before leaving our shop. Shipping errors and/or damage must be reported to Binenbaum Antiques & Jewelry and to Carrier upon receipt of shipment. This is imperative in order to perfect any claims to the carrier, and no deviation will be accepted.

Please follow the instructions included with your package and for your reassurance, ensure the goods adequately during transit. Binenbaum Antiques & Jewelry will not be liable for returns that fail to arrive.

We will issue a full refund (if a package has been shipped). For shipments outside the EU a full refund excluding shipping costs (if a package has been shipped).

If you have any questions or need advice on shipping arrangements, please email Binenbaum Antiques & Jewelry on [email protected] or call +31 (0) 20 4220648. Our hours of business are daily from 11:00 to 18:00, Sunday from 12:00 to 17:00 (GMT + 1:00); closed Public Holidays.

You may also return your item at our retail store. Nw Spiegelstraat 45, 1017 DC Amsterdam, Open daily from 11:00 to 18:00, Sunday from 12:00 to 17:00 (GMT + 1:00). A refund will be made to the purchaser upon request if payment has been received.

No returns will be accepted without a Binenbaum Antiques & Jewelry Return Authorization Form. The Return Authorization Form is available on our website at https://www.binenbaum.com/return-form.

Please note the following exceptions * jewelry that we altered or personally made according to a client’s designs are NOT returnable.

Binenbaum Antiques & Jewelry works with Payment Provider PayPal & Mollie which guarantees everyone’s security and that includes yours. In addition, we work with an SSL certificate so that all the information you provide us with through the webshop travels through a secure connection.

Payment methods:

Credit Card

Choose the PayPal option, you can pay by credit card even if you don’t have a PayPal account. Find out more information by going to the PayPal website at http://www.paypal.com.

When making a payment you are temporarily transferred from our site to the secure PayPal website. No financial information, passwords, credit card numbers or personal information other than your name, email address, and shipping address is received by us.

After completing your payment you are presented with a link which will allow you to return to our site, finalize or cancel the transaction, and view or download an invoice.

iDEAL

iDEAL is the most widely used payment method in the Netherlands. At least 60% of Dutch shoppers use it to pay for their online purchases. It’s a trusted, secure and convenient way of paying online. Customers transfer money directly from their bank account, through the online banking product they’re familiar with. This guarantees a successful payment that can’t be reversed by the customer. The customer’s bank guarantees that the transaction is secure.

The uses of this payment method are quickly increasing beyond e-commerce platforms. Online invoice services now send payment links alongside their invoices so they can be settled through iDEAL immediately. Charities have started implementing iDEAL to accept donations.

Since its introduction in 2005, over a billion payments have been made through iDEAL and over 100.000 webshops and other organizations have implemented it as a payment method.

How does iDEAL work? Customers pay using their own online banking environment. The security of the transaction is guaranteed by the customer’s bank. Upon checking out, customers select the iDEAL payment method, followed by their bank. They’re then forwarded to the online banking environment of the bank and asked to log in. The amount to be transferred and further payment details are already filled in, the customer only needs to authorize the payment. When this is done, the bank immediately confirms the payment and the customer is returned to the webshop. The merchant can continue processing the order immediately because payment is guaranteed.

PayPal

PayPal is the most used online wallet in the world, with over 184 million active users. It can be used as a payment method in 202 countries and is used more and more in the Netherlands too, where more than 4 million online purchases are paid through PayPal per year.

Customers connect their credit card or bank account to their PayPal account or add credit to their account. When using PayPal to pay for a purchase, the customer logs in and authorizes the payment with just their e-mail address and PayPal password. No further personal and financial details need to be shared with the website, which makes PayPal very safe. Payments can also be settled through smartphone or tablet, which allows customers to pay anywhere with ease.

For customers, PayPal is a safe and easy way of paying for purchases online and it enjoys a high level of trust and confidence with them because they don’t have to share personal or financial details with a store or site. PayPal also offers both buyer and seller protection. Customers can have the full amount of their purchase reimbursed if they don’t receive an item, or receive an item that doesn’t fit the description. Sellers are protected from receiving unauthorized payments and unsubstantiated claims of not received products.

The usage of PayPal is quickly expanding beyond webshops to ticket-buying platforms, travel agencies, and marketplaces.

How does PayPal work? To receive payments through PayPal, a PayPal business account is required. This account can be easily connected to a Mollie account. When customers choose the PayPal payment method, they’re forwarded to the PayPal payment page, where they log in to their PayPal account. Here, they choose one of the payment options linked to their PayPal account and authorize the payment. Merchants receive instant feedback from Mollie when the status of the payment is known. The amount will be added directly to your PayPal account. From there, you can transfer it to your bank account or pay using PayPal.

SEPA bank transfer

SEPA stands for Single Euro Payments Area. SEPA was introduced by the European Council to streamline the European payments structure. With SEPA, bank transfers can be done from any European checking account to any other European checking account. Paying by bank transfer is a very familiar and safe way for customers to pay online. They use their own trusted online banking environment to transfer money. SEPA bank transfers are supported in 34 countries. The Netherlands, Belgium, France, Germany, and Poland all know high percentages of shoppers using SEPA bank transfers to pay for their online purchases.

The European Union developed the SEPA standards to allow for streamlined bank transfers denominated in euro, through the adoption of consistent and uniform bank account numbers called IBAN. Advantages of Europe-wide standardized account numbers include quick processing time of transfers and equal costs for bank transfers across borders, allowing merchants to receive payments from customers all over Europe. Customers receive the benefit of wide availability, quick payment processing, and low transaction costs.

Bancontact

Bancontact is a Belgium payment scheme and is the Belgian market leader when it comes to electronic payments, with over 15 million Bancontact cardholders. More than 80% of Belgian webstores allow payments through Bancontact. When using bancontact to pay online, customers transfer money directly from their bank account, through the familiar Bancontact online banking product. This guarantees a successful payment that can’t be reversed by the customer. As a merchant, you receive instant confirmation of the status of the payment, which means you can continue processing the order immediately.

In 2015 more than 27 million transactions were made through Bancontact, averaging 70.000 transaction daily. In the same year Bancontact released an app which allows online payments to be made through a customer’s phone, making paying even easier for customers.

How does Bancontact work? When customers choose to pay through Bancontact, they are forwarded to their own trusted Bancontact environment. Here they can choose to pay by entering their card details, or by app. Then they choose which of their linked cards they’d like to pay through, they enter their pin and finally authorise the payment! When this is done, payment is guaranteed. This allows merchants to continue processing the order faster.

Bitcoin

Bitcoin is a cryptocurrency, money which only exists digitally, created specifically to be irretrievable when transferred. Transactions are verified and recorded through a process called ‘mining’, which also creates new bitcoins, without the need for a bank or governing body. Bitcoins are traded on marketplaces for other currencies and can also be used to purchase items, in which case, the bitcoins are transferred from a personal wallet to a receiving Bitcoin address. When you use Mollie to allow customers to pay with bitcoins, we ensure that you’re paid out in the corresponding amount in euro.

Because Bitcoin was developed specifically for irreversible, online transactions, it’s a great payment method for online retailers. Bitcoin is mostly used in online tech stores, but it’s also being implemented and used in food delivery services, clothing stores and tourist accommodations like bed and breakfasts.

How does Bitcoin work? Mollie made accepting payments through Bitcoin easy. When you use Mollie to receive Bitcoin payments, you don’t need a Bitcoin wallet. Neither is technical knowledge or any affiliation with Bitcoin required because we take care of exchanging the transferred bitcoins into euros and make sure we pay out the corresponding amount in euros to the merchant.

When a customer chooses to pay with bitcoins we determine the exchange rate at that exact moment. Through our connection with several partners, we can ensure a favorable rate, which we hold for 15 minutes. If customers take longer than that to carry out the payment, a new exchange rate is determined. Once the payment is authorized it is irreversible and guaranteed. Even if the value of a bitcoin should go down, the merchant will always receive the full amount, so there’s no risk involved.

EPS

The Austrian e-commerce market is governed by Alternative Payment Methods, with bank transfer as the most commonly used payment method. EPS holds the position of most popular bank transfer payment method in Austria. Customers like to use the payment method because it’s an initiative of the Austrian banks and Government.

How does EPS work? The customer selects their bank from the list of participating banks. After selecting the bank, the customer logs in to the online banking environment. In the online banking environment, the customer reviews the prefilled payment details. If all the information is correct the customer authorizes the payment. After the authorization, the customer will receive a confirmation and the product will be sent.

Giropay

Germany’s most popular way to pay online is the bank transfer, used in 51% of all online purchases. This makes Giropay, integrating over 1,500 German banks, a very popular payment method on the German market. Because it uses real-time bank transfer, the payments made with Giropay are 100% guaranteed.

How does Giropay work? When a customer chooses to pay with Giropay the payment process is as follows:

The customer selects their bank from the list of participating banks. After selecting the bank, the customer logs in to the online banking environment. In the online banking environment, the customer reviews the prefilled payment details. If all the information is correct the customer authorizes the payment. After the authorization, the customer will receive a confirmation and the product will be sent.

ING Home’Pay

ING Belgium is one of Belgium’s biggest banks. It created Home’Pay as a dedicated payment method for its consumer and enterprise customers. Home’Pay allows customers with either a Home’Bank or Business’Bank online banking account to safely pay for online purchases through their own, trusted online banking environment, without the need for a credit card. Because payments are transferred directly from the customer’s bank account, once authorized, payment is guaranteed. This means that Home’Pay is both safe and reliable for retailer and consumer alike.

How does ING Home’Pay work? Paying with Home’Pay is a breeze for consumers. They select the Home’Pay payment method in your store or app. Then they use the ING Card Reader to log on to their Home’Bank or Business’Bank online environment over its secured. When logged in, they select the account with which they’d like to pay. After that, all that’s left to do is check the details and confirm the payment. Once authorized, payment is guaranteed, which allows merchants to continue processing orders immediately.

KBC/CBC

The KBC/CBC Payment Button is an online payment method for customers of the KBC and CBC, Belgium’s largest consumer banks. KBC is the Flanders’ branch while CBC services Wallonia. Both branches offer their customers a payment button with which online payments can be transferred quickly and easily. When customers pay through the KBC/CBC Payment Button they transfer the payment directly from their own, trusted online banking environment. Payments are transferred immediately so once authorized are guaranteed.

Apart from being a secure and guaranteed payment method, KBC/CBC also allows their customers to pay amounts between 50 and 1.250 euro up to 2 months later, which drives conversions. Customers can choose when the amount is withdrawn from their accounts but merchants are always credited instantly.

How does the KBC/CBC Payment Button work? When customers choose to pay using the KBC/CBC Payment Button, first they select either KBC or CBC. Customers are then forwarded to their own, familiar online banking environment, where the payment details are already filled in. The customer can choose between authorizing the payment either through using a card reader or by sending the payment to the smartphone app by scanning a QR code. Once authorized, payment is guaranteed.

SOFORT Banking

SOFORT Banking is a European-wide payment method which allows shoppers to pay for their purchases or make donations without having to create an account. Customers use their personal online banking credentials to log in and transfer money from their bank account. SOFORT Banking has a TÜV certificate which guarantees the safety of using it as a payment method.

SOFORT Banking can be used by shoppers from 8 countries in Europe. This makes it the ideal payment method to allow for Europe-wide expansion, which will drive conversions. SOFORT Banking is available in Germany, Austria, The Netherlands, Switzerland, Italy, Spain, Belgium, and Poland. It works with most consumer banks in these countries.

SOFORT Banking is a trusted and easy way of paying online. Customers us their familiar online banking credentials to log in to SOFORT Banking’s online banking environment and from there they transfer money directly from their bank account.

Over 35.000 merchants already offer SOFORT Banking to their customers, together they accept more than 2 million transactions each month. More than 20 million shoppers from all over Europe prefer to pay using SOFORT Banking.

How does SOFORT Banking work? When customers choose to pay through SOFORT Banking, they are redirected to SOFORT Banking’s online banking environment. Here they choose their country and bank. They log in with their own online banking credentials and are shown their accounts. Customers then choose which account they want to transfer the payment from. Finally, the payment is authorised and customers are returned to the webstore. The merchant then receives an immediate confirmation of the payment.

Authenticity, antiquity, decorative periods, vintages and or circa dating are determined to the best of our ability based on materials incorporated, methods of manufacture, design, hallmarks and signatures, lapidary techniques, technological developments and consultation of our extensive reference library and materials. Dating and period attributions are not an exact science as decorative periods frequently overlap and borrow influences from one another.

Some of our pieces are mounted in a way that makes it difficult to determine a precise stone’s grading. Diamonds and colored gemstones that cannot be removed from their vintage settings without harm to the piece are evaluated in their mountings using industry-standard measurements and formulas. Jewelry descriptions and all karat weights stated represent approximates. Mounted stone(s) is/are graded only insofar as mounting permits observation. Most colored gemstones (i.e. rubies, sapphires, and emeralds) are often treated to enhance their beauty; some treatments may not be permanent and/or may require special care. All diamonds shown on our website are natural, untreated diamonds. We cannot guarantee that the color you see matches the item color, as the display of color depends, in part, upon the type of computer monitor used to observe the image.

Pieces could go out of stock before we’re able to remove them from the site. Should this occur, we will notify you. We make every attempt to only show our users correct information. From time to time inaccurate data may be displayed due to a system error. We reserve the right to correct any incorrect pricing as a result of the above, and will not honor any incorrect prices. If we cancel an order after you have made payment we will provide a full refund.

These General Terms and Conditions of Thuiswinkel.org were drawn up in consultation with the Consumers’ Association within the framework of the Self-Regulation Coordination Group (CZ) of the Social and Economic Council and will become operable as of 1st June 2014.

Article 1 – Definitions The following definitions apply in these terms and conditions: Supplementary agreement: an agreement in which a consumer obtains products, digital content and/or services via a distance contract, and a trader or a third party deliver these products, digital content and/or services in accordance with an agreement between that third party and the trader. Withdrawal period: the period within which a consumer can make use of his right of withdrawal; Consumer: a natural person whose actions are not carried out for objectives relating to the course of a trade, a profession or a business; Day: calendar day; Digital content: data that are produced and supplied in digital form; Extended duration transaction: a distance contract relating to a series of products and/or services, whereby the obligation to supply and/or purchase is spread over a period of time; Durable medium: every means – including emails – that enables a consumer or trader to store information that is addressed to him in person in a way that facilitates its future use or consultation during a period that is in keeping with the objective for which the information is intended, and which facilitates the unaltered reproduction of the stored information; The right of withdrawal: the possibility for a consumer to waive a distance contract within the withdrawal period; Trader: a natural or legal person who is a member of Thuiswinkel.org and who offers products, (access to) digital content and/or services to consumers from a distance; Distance contract:: a contract concluded between a trader and a consumer within the framework of a system organized for the distance sale of products, digital content and/or services, whereby sole or partly use is made of one or more techniques for distance communication up to and including the moment that the contract is concluded; Model form for the right of withdrawal:: the European model form for the right of withdrawal that is included in Appendix I of these terms and conditions; Technique for distance communication: means that can be used for communication regarding the offer made by the trader and concluding a contract, without the necessity of the consumer and trader being in the same place at the same time.

Article 3 – Applicability These general terms and conditions apply to every offer made by a trader and to every distance contract that has been realized between a trader and a consumer. Prior to the conclusion of a distance contract, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the trader will indicate, before the distance contract is concluded, in what way the general terms and conditions are available for inspection at the trader’s premises and that they will be sent free of charge to the consumer, as quickly as possible, at the consumer’s request. If the distance contract is concluded electronically, then, contrary to the previous paragraph, and before the distance contract is concluded, the consumer will be provided with the text of these general terms and conditions electronically, in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, then before concluding the distance contract, the trader will indicate where the general terms and conditions can be inspected electronically and that at his request they will be sent to the consumer free of charge, either electronically or in some other way. In cases where a specific product or service-related terms and conditions apply in addition to these general terms and conditions, the second and third paragraphs apply by analogy and the consumer can always invoke the applicable condition that is most favorable to him in the event of incompatible general terms and conditions.

Article 4 – The offer If an offer is subject to a limited period of validity or is made subject to conditions, this will be explicitly mentioned in the offer. The offer contains a complete and accurate description of the products, digital content and/or services being offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the trader makes use of illustrations, these will be a true representation of the products and/or services being offered. The trader is not bound by obvious errors or mistakes in the offer. Every offer contains information that makes it clear to the consumer what rights and obligations are related to the acceptance of the offer.

Article 5 – The contract The contract will be concluded, subject to that which is stipulated in paragraph 4, at the moment at which the consumer accepts the offer and the conditions thereby stipulated have been fulfilled. If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of acceptance of the offer electronically. The consumer can dissolve the contract as long as this acceptance has not been confirmed by the trader. If the contract is concluded electronically, the trader will take suitable technical and organizational measures to secure the electronic transfer of data and he will ensure a safe web environment. If the consumer is able to pay electronically, the trader will take suitable security measures. The trader may obtain information – within statutory frameworks – about the consumer’s ability to fulfill his payment obligations, as well as about facts and factors that are important for the responsible conclusion of the distance contract. If that research gives the trader proper grounds for declining to conclude the contract, then he has a right, supported by reasons, to reject an order or application or to bind its implementation to special conditions. The trader will send to a consumer, at the latest when delivering a product, service or digital content, the following information, in writing, or in such a way that the consumer can store it on an accessible durable medium: a. the office address of the trader’s business location where the consumer can lodge complaints; b. the conditions under which the consumer can make use of the right of withdrawal and the method for doing so, or a clear statement relating to preclusion from the right of withdrawal; c. information on guarantees and existing after-sales service; d. the price, including all taxes on the product, service or digital content; the costs of delivery insofar as applicable, and the method of payment, delivery or implementing the distance contract; e. the requirements for terminating the contract, if the duration of the contract exceeds one year or if it is indefinite; f. if the consumer has a right of withdrawal, the model form for the right of withdrawal. In case of an extended duration contract, the stipulation in the previous paragraph applies only to the first delivery.

Article 6 – Right of withdrawal Upon delivery of products When purchasing products, a consumer has the right to dissolve a contract, without giving reasons, during a period of at least 30 days. The trader is allowed to ask a consumer for the reason of this dissolution, but the consumer is under no obligation to state his/her reason(s). The period stipulated in para. 1 commences on the day after the product was received by the consumer or a third party designated by the consumer, who is not the transporting party, or: a. if the consumer has ordered several products: the day on which the consumer, or a third party designated by the consumer, received the last product. The trader may refuse a single order for several products with different delivery dates, provided he clearly informed the consumer of this prior to the ordering process. b. if the delivery of a product involves different deliveries or parts: the day on which the consumer, or a third party designated by the consumer, received the last delivery or the last part; c. with contracts for the regular delivery of products during a given period: the day on which the consumer, or a third party designated by the consumer, received the last product. Upon delivery of services and digital content that is not supplied on a material medium: A consumer has the right to dissolve a contract, without giving reasons, for the supply of digital content that is not supplied on a material medium during a period of at least 30 days. The trader is allowed to ask a consumer for the reason of this dissolution, but the consumer is under no obligation to state his/her reason(s). The period stipulated in para. 3 commences on the day after the contract was concluded. Extended withdrawal period for products, services and digital content that is not supplied on a material medium in the event a consumer was not informed about the right of withdrawal: If the trader did not provide the consumer with the statutorily obligatory information about the right of withdrawal or if the model form was not provided, the withdrawal period ends twelve months after the end of the originally stipulated withdrawal period based on the previous paragraphs of this article. If the trader provided the consumer with the information referred to in the previous paragraph within twelve months of the commencing date of the original withdrawal period, the withdrawal period shall end 30 days after the day on which the consumer received the information.

Article 7 – Consumers’ obligations during the withdrawal period During the withdrawal period, the consumer shall treat the product and its packaging with care. He shall only unpack or use the product in as far as necessary in order to assess the nature, characteristics, and efficacy of the product. The point of departure here is that the consumer may only handle and inspect the product in the same way that he would be allowed in a shop. The consumer is only liable for the product’s devaluation that is a consequence of his handling the product other than as permitted in para. 1. The consumer is not liable for the product’s devaluation if the trader did not provide him with all the statutorily obligatory information about the right of withdrawal before the contract was concluded.

Article 8 – Consumers who exercise their right of withdrawal and the costs involved A consumer who wants to exercise his right of withdrawal shall report this to the trader, within the withdrawal period, by means of the model form for the right of withdrawal or in some other unequivocal way. As quickly as possible, but no later than 14 days after the day of reporting as referred to in para. 1, the consumer shall return the product, or hand it over to (a representative of) the trader. This is not necessary if the trader has offered to collect the product himself. The consumer will, in any case, have complied with the time for returning goods if he sends the product back before the withdrawal period has lapsed. The consumer returns the product with all relevant accessories, if reasonably possible in the original state and packaging, and in accordance with the reasonable and clear instructions provided by the trader. The risk and the burden of proof for exercising the right of withdrawal correctly and in time rest upon the consumer. The consumer bears the direct costs of returning the product. If the trader has not declared that the consumer shall bear these costs or if the trader indicates a willingness to bear these costs himself, then the consumer shall not be liable to bear the costs of returning goods. If the consumer exercises his right of withdrawal, after first explicitly having asked that the service provided or the delivery of gas, water or electricity not prepared for sale shall be implemented in a limited volume or a given quantity during the period of withdrawal, the consumer shall owe the trader a sum of money that is equivalent to that proportion of the contract that the trader has fulfilled at the moment of withdrawal, in comparison with fulfilling the contract entirely. The consumer shall bear no costs for implementing services or the supply of water, gas or electricity not prepared for sale – in a limited volume or quantity – or for delivering city central heating, if: a. the trader did not provide the consumer with the statutorily obligatory information about the right of withdrawal, the costs payable in the event of withdrawal or the model form for the right of withdrawal, or: b. the consumer did not explicitly ask about the commencement of implementing the service or the delivery of gas, water, electricity or city central heating during the period of withdrawal. 8. The consumer shall bear no costs for the entire or partial supply of digital content that is not supplied on a material medium, if: a. prior to delivery, he did not explicitly agree to commence fulfillment of the contract before the end of the period of withdrawal; b. he did not acknowledge having lost his right of withdrawal upon granting his permission; or c. the trader neglected to confirm this statement made by the consumer. If a consumer exercises his right of withdrawal, all supplementary agreements are legally dissolved.

Article 9 – Traders’ obligations in a case of withdrawal If the trader makes it possible for a consumer to declare his withdrawal via electronic means, then after receiving such a declaration, he sends immediate confirmation of receipt. The trader reimburses the consumer immediately with all payments, including any delivery costs the trader charged for the returned product, though at the latest within 14 days after the day on which the consumer reported the withdrawal. Except in cases in which the trader has offered to retrieve the product himself, he can postpone refunding until he has received the product or until the consumer proves he has returned the product, depending on which occurs earlier. For any reimbursement, the trader will use the same payment method that was initially used by the consumer, unless the consumer agrees to another method. Reimbursement is free of charge for the consumer. If the consumer chose an expensive method of delivery in preference to the cheapest standard delivery, the trader does not have to refund the additional costs of the more expensive method.

Article 10 – Precluding the right of withdrawal The trader can preclude the right of withdrawal for the following products and services, but only if the trader stated this clearly when making the offer, or at least in good time prior to the conclusion of the contract: Products or services whose prices are subject to fluctuations on the financial market over which the trader has no influence and which can occur within the period of withdrawal; Contracts concluded during a public auction. A public auction is defined as a sales method whereby a trader offers products, digital content and/or services at an auction, under the directions of an auctioneer, and whereby the successful purchaser is obliged to purchase the products, digital content and/or services; Service contracts, after full completion of the service, but only if: a. implementation started with the explicit prior agreement of the consumer; and b. the consumer declared having lost his right or withdrawal as soon as the trader had completed the contract in full; Service contracts providing access to accommodation, if the contract already stipulates a certain date or period of implementation and other than for the purpose of accommodation, the transport of goods, car rental services, and catering; Contracts relating to leisure activities, if the contract already stipulates a certain date or period of implementation; Products manufactured according to the consumer’s specifications, which were not prefabricated and were made based on a consumer’s specific choice or decision, or which are clearly intended for a specific person; Products subject to rapid decay or with a limited shelf-life; Sealed products that, for reasons relating to the protection of health or hygiene, are unsuited to returning and whose seal was broken subsequent to delivery; Products that, due to their nature, have been irretrievably mixed with other products; Alcoholic drinks whose price was agreed when concluding the contract, but the delivery of which can only take place after 30 days, and the actual value of which depends on market fluctuations over which the trader has no influence; Sealed audio/video-recordings and computer apparatus whose seal was broken after delivery; The delivery of digital content other than on a material medium, but only if: a. the delivery commenced with the consumer’s explicit prior agreement, and b. the consumer declared that this implied his having lost his right of withdrawal.

Article 11 – The price During the period of validity indicated in the offer, the prices of the products and/or services being offered will not be increased, except for price changes in VAT-tariffs. Contrary to the previous paragraph, the trader may offer products or services at variable prices, in cases where these prices are subject to fluctuations in the financial market over which the trader has no influence. The offer must refer to this link with fluctuations and the fact that any prices mentioned are recommended prices. Price increases within 3 months after the contract was concluded are only permitted if they are the result of statutory regulations or stipulations. Price increases more than 3 months after the contract is concluded are only permitted if the trader stipulated as much and: a. they are the result of statutory regulations or stipulations; or b. the consumer is authorized to terminate the contract on the day on which the price increase takes effect. Prices stated in offers of products or services include VAT.

Article 12 – Contract fulfillment and extra guarantee The trader guarantees that the products and/or services fulfill the contract, the specifications stated in the offer, the reasonable requirements of reliability and/or serviceability and the statutory stipulations and/or government regulations that existed on the date that the contract was concluded. If agreed, the trader also guarantees that the product is suited for other than the normal designation. An extra guarantee arrangement offered by the trader, manufacturer or importer can never affect the statutory rights and claims that a consumer can enforce against the trader on the grounds of the contract if the trader failed to fulfill his part in the contract. An extra guarantee is defined as every commitment of a trader, his supplier, importer or manufacturer that grants a consumer rights or claims, in excess of those provided by law, for the event that he fails to fulfill his part in the contract.

Article 13 – Supply and implementation The trader will take the greatest possible care when receiving and implementing orders for products and when assessing applications for the provision of services. The place of delivery is deemed to be the address that the consumer makes known to the company. Taking into consideration that which is stated in article 4 of these general terms and conditions, the company will implement accepted orders with the efficient expedition, though at the latest within 30 days, unless a different period of delivery has been agreed. If delivery suffers a delay, or if the delivery cannot be implemented, or only partially, the consumer will be informed about this at the latest 30 days after the order was placed. In this case, the consumer has a right to dissolve the contract free of charge and a right to possible damages. Following dissolution in accordance with the previous paragraph, the trader refunds the consumer immediately the sum he had paid. The risk of damage and/or loss of products rests upon the trader up to the moment of delivery to the consumer or a representative previous designated by the consumer and announced to the trader, unless this has explicitly been agreed otherwise.

Article 14 – Extended duration transactions: duration, termination, and prolongation Termination The consumer has a right at all times to terminate an open-ended contract that was concluded for the regular supply of products (including electricity) or services, subject to the agreed termination rules and a period of notice that does not exceed one month. The consumer has a right at all times to terminate a fixed-term contract that was concluded for the regular supply of products (including electricity) or services at the end of the fixed-term, subject to the agreed termination rules and a period of notice that does not exceed one month. With respect to contracts as described in the first two paragraphs, the consumer can: – terminate them at all times and not be limited to termination at a specific time or during a specific period; – terminate them in the same way as that in which they were concluded; – always terminate them subject to the same period of notice as that stipulated for the trader. Prolongation A fixed-term contract that was concluded for the regular supply of products (including electricity) or services may not be automatically prolonged or renewed for a fixed period of time. In departure from that which is stated in the previous paragraph, a fixed-term contract that has been concluded for the regular supply of daily or weekly newspapers or magazines may be automatically prolonged for a fixed term that does not exceed three months, if the consumer is at liberty to terminate this prolonged contract towards the end of the prolongation, with a period of notice that does not exceed one month. A fixed-term contract that has been concluded for the regular supply of products or services may only be automatically prolonged for an indefinite period of time if the consumer has at all times the right to terminate, with a period of notice that does not exceed one month and, in the case of a contract to supply daily or weekly newspapers or magazines regularly but less than once per month, a period that does not exceed three months. A fixed term contract for the regular supply, by way of introduction, of daily or weekly newspapers and magazines (trial subscriptions or introductory subscriptions) will not be automatically prolonged and will automatically terminate at the end of the trial period or introductory period. Duration If the fixed-term of a contract exceeds one year, then after one year the consumer has at all times a right to terminate, with a period of notice that does not exceed one month, unless reasonableness and fairness dictate that premature termination of the contract would be unacceptable.

Article 15 – Payment As far as no other date is stipulated in the contract or supplementary conditions, sums payable by the consumer should be paid within 14 days after commencement of the withdrawal period, or in the absence of a withdrawal period within 14 days after the conclusion of the contract. In the case of a contract to provide a service, this 14-day period starts on the day after the consumer received confirmation of the contract. When selling products to consumers, the general terms and conditions may never stipulate an advance payment in excess of 50%. Where advance payment is stipulated, the consumer cannot invoke any rights whatsoever in relation to the implementation of the order or service(s) in question before the stipulated advance payment has been made. The consumer is obliged to report immediately to the trader any inaccuracies in payment data provided or stated. If a consumer fails to fulfil his payment obligation(s) in good time, after the trader has informed the consumer about the late payment, the consumer is allowed 14 days in which to fulfil the obligation to pay; if payment is not made within this 14-day period, statutory interest will be payable over the sum owed and the trader has the right to charge reasonable extrajudicial costs of collection he has incurred. These costs of collection amount to, at the most: 15% of unpaid sums up to €2,500; 10% over the next €2,500; and 5% over the next €5,000, with a minimum of €40. The trader can make departures from these sums and percentages that are favorable to the consumer.

Article 16 – Complaints procedure The trader provides for a complaints procedure, that has been given sufficient publicity, and will deal with a complaint in accordance with this complaints procedure. A consumer who has discovered shortcomings in the implementation of a contract must submit any complaints to the trader without delay, in full and with clear descriptions. A reply to complaints submitted to the trader will be provided within a period of 14 days, calculated from the date of receipt. If it is anticipated that a complaint will require a longer processing time, then the trader will reply within 14 days, confirming receipt and indicating when the consumer can expect a more elaborate reply. A complaint about a product, a service or the trader’s service can also be submitted via a complaints form on the consumer’s page of the website of Thuiswinkel.org, www.thuiswinkel.org The complaint is then sent both to the trader concerned and Thuiswinkel.org. A complaint that cannot be solved in joint consultation within a reasonable period of time, or within 3 months after it was submitted, becomes a dispute that is subject to the disputes settlement scheme.

Article 17 – Disputes Contracts entered into between a trader and a consumer and which are subject to these general terms and conditions are subject only to Dutch law. Disputes between a consumer and a trader over the conclusion or exercising of contracts relating to products and services to be supplied by this trader can be put before the Thuiswinkel Disputes Committee, P.O. Box 90600, 2509 LP in The Hague (www.sgc.nl), by either the consumer or the trader, with due observance of that which is stipulated below. The Disputes Committee will only deal with a dispute if the consumer first put his complaint, without delay, to the trader. The dispute should be submitted to the Disputes Committee, in writing, at the latest by three months after the dispute arose. If a consumer wants to put a dispute before the Disputes Committee, the trader is bound by that choice. If it is at the wishes of the trader, then the consumer will indicate, in response to a written request made by the trader, whether he is in contract, or prefers the dispute to be dealt with by the competent law-court. If the consumer does not indicate his choice to the trader within a period of five weeks, then the trader has a right to put the dispute before the competent law-court. Rulings of the Disputes Committee are subject to the conditions as stipulated in the regulations of the Disputes Committee. Decisions of the Disputes Committee take the form of binding advice. The Disputes Committee will not deal with a dispute – or will terminate their intervention – if the trader has been granted a suspension of payments, gone bankrupt or has actually terminated business activities before the committee dealt with the dispute during a session and rendered a final ruling. If, alongside the Thuiswinkel Disputes Committee, there is another competent disputes committee that is recognized or one that is affiliated with the Disputes Committee Foundation for Consumer Affairs (SGC) or the Complaints Institute Financial Services (Kifid), the Thuiswinkel Disputes Committee shall preferably have jurisdiction for disputes that relate principally to the sales method or to providing services long-distance. For all other disputes, this will be the other disputes committee that is recognized by the SGC or affiliated with the Kifid.

Article 18 – Branch guarantee Thuiswinkel.org guarantees the fulfillment of obligations of her members in relation to binding advice imposed on them by the Thuiswinkel Disputes Committee unless the member decides to put the binding advice before a law-court for verification within two months after de date of that advice. In case of law-court verification, the suspension of the guarantee will end and the guarantee will come into effect again upon the court ruling becoming final and conclusive, whereby the court has declared that the binding advice has binding effect. Up to a maximum sum of €10,000 per binding advice, Thuiswinkel.org will pay this sum to the consumer. In case of sums higher than €10,000 per binding advice, the sum of €10,000 will be paid. In as far as the sum is higher than €10,000, Thuiswinkel.org has the obligation to take reasonable adequate efforts to pursue the member to fulfill the binding advice. Application of this guarantee requires the consumer to submit a written appeal to Thuiswinkel.org and to transfer his claim on the trader to Thuiswinkel.org. In as far as the claim on the trader exceeds the sum of €10,000, the consumer will be offered the possibility to transfer his claim on the trader above the sum of €10,000 to Thuiswinkel.org, where after this organization will pursue payment of the claim in court on her own title and costs.

Article 19 – Additional or different stipulations Additional stipulations or stipulations that differ from these general terms and conditions, may not be detrimental to the consumer and should be recorded in writing, or in such a way that consumers can store them in a readily accessible manner on a durable medium.

Article 20 – Amendment to the general terms and conditions of Thuiswinkel.org Thuiswinkel.org will only amend these general terms and conditions after consultation with the Consumers’ Association. Amendments to these terms and conditions will only come into effect after they have been published in the appropriate way, on the understanding that where amendments apply during the validity of an offer, the stipulation that is most favorable to the consumer will prevail. Thuiswinkel.org P.O. Box 7001, 6710 CB EDE, the Netherlands.

Rights can only be derived on the basis of the Dutch version of these general terms and conditions.

Definitions

Personal Data – any information relating to an identified or identifiable natural person.Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.Data subject – a natural person whose Personal Data is being Processed.Child – a natural person under 16 years of age.We/us (either capitalized or not) – Binenbaum Antiques & Jewelry

Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.

Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.

Processing is limited to a time period. We will not store your personal data for longer than needed.

We will do our best to ensure the accuracy of data.

We will do our best to ensure the integrity and confidentiality of data.

Data Subject’s rights

The Data Subject has the following rights:

Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.

Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.

Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.

Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.

Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.

Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.

Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.

Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.

Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.

Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.

Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

Data we gather

Information you have provided us with This might be your e-mail address, name, billing address, home address etc – mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us. We save the information you provide us with in order for you to comment or perform other activities on the website. This information includes, for example, your name and e-mail address.

Information automatically collected about you This includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your shopping history (if there is any) etc. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.

Publicly available information We might gather information about you that is publicly available.

How we use your Personal Data

We use your Personal Data in order to:

provide our service to you. This includes for example registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; and notifying you of changes to any services.

enhance your customer experience;

fulfill an obligation under law or contract;

We use your Personal Data on legitimate grounds and/or with your Consent.

On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:

to identify you;

to provide you a service or to send/offer you a product;

to communicate either for sales or invoicing;

On the ground of legitimate interest, we Process your Personal Data for the following purposes:

to send you personalized offers*;

to administer and analyze our client base (purchasing behavior and history) in order to improve the quality, variety, and availability of products/ services offered/provided;

to conduct questionnaires concerning client satisfaction;

As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history/browsing behavior to be our legitimate interest.

With your consent we Process your Personal Data for the following purposes:

to send you newsletters and campaign offers;

for other purposes we have asked your consent for;

We Process your Personal Data in order to fulfill obligation rising from the law and/or use your Personal Data for options provided by law. We reserve the right to anonymize Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymized. We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from the law.

We might process your Personal Data for additional purposes that are not mentioned here but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:

the link between purposes, context, and nature of Personal Data is suitable for further Processing;

the further Processing would not harm your interests and

there would be an appropriate safeguard for Processing.

We will inform you of any further Processing and purposes.

Who else can access your Personal Data

We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience. We share your data with:

We only work with Processing partners who are able to ensure an adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

How we secure your data

We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data (such as HTTPS). We use anonymizing and pseudonymizing where suitable. We monitor our systems for possible vulnerabilities and attacks.

Even though we try our best we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

If you have an account with us, note that you have to keep your username and password secret.

Children

We do not intend to collect or knowingly collect information from children. We do not target children with our services.

Cookies and other technologies we use

We use cookies and/or similar technologies to analyze customer behavior, administer the website, track users’ movements, and to collect information about users. This is done in order to personalize and enhance your experience with us.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

We use cookies for the following purposes:

Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.

Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalized features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.

Analytics cookies – these cookies are used to track the use and performance of our website and services

Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed on the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organizations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organization.

We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.