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Microsoft Dynamics CRM

Microsoft announced the general availability of its Channel Integration Framework for Dynamics 365, an extensible framework to integrate third party communications providers with the latest D365 for Customer Engagement apps via a JavaScript API library.

The offering entered preview earlier this year and was adopted by AMC Technology to consolidate communications channels for its Davinci app. InGenius Software Inc. followed suit and launched a computer telephony integration in December, integrating its InGenius Connector Enterprise offering with D365 for Customer Engagement.

Posted in

Microsoft Dynamics CRM

For the integrators, vendors, agencies and resellers within the Microsoft Partner Network (MPN) — including those in the Dynamics world — the goal of all activity is to use Microsoft tools to drive a better experience for their customers.

Increasingly, this means being able to offer customers and prospects solutions beyond Dynamics. While being able to offer customers blended solutions that encompass other independent software vendors (ISVs) can be a competitive differentiator for businesses within the MPN, creating these solutions can present challenges.

We deliver the complete integration and development of sales, marketing and customer service technologies. TopLine Strategies’ project management is designed to achieve 100 percent user adoption of the technologies implemented, and deliver measurable returns on investment for clients.

Whether our clients are searching for an expert firm to analyze and execute a critical project, employees to augment an information technology team or contractors to assist with technology needs, we deliver on-time, cost-effective solutions that optimize client results. Over the years, our methods have remained the same: establish long-term relationships, assess requirements, research and analyze options, recommend appropriate solutions, implement, integrate and optimize performance.

We deliver the complete integration and development of sales, marketing and customer service technologies. TopLine Strategies’ project management is designed to achieve 100 percent user adoption of the technologies implemented, and deliver measurable returns on investment for clients.

Whether our clients are searching for an expert firm to analyze and execute a critical project, employees to augment an information technology team or contractors to assist with technology needs, we deliver on-time, cost-effective solutions that optimize client results. Over the years, our methods have remained the same: establish long-term relationships, assess requirements, research and analyze options, recommend appropriate solutions, implement, integrate and optimize performance.