Understanding moments

What are moments?

Moments are smart summaries by Watson of the things that happened in your space. Think of moments as an easy way to view the conversation history.

Imagine you step away for lunch. Instead of having 485 new messages when you come back, you can now view Moments to see a summary of key actions and questions that came up while you were away up to the present.

Maybe you're trying to locate something you know everyone was talking about earlier. Rather than scanning the entire conversation, you can easily find the moment when it was discussed.

How do moments work?

Moments are first broken down by time. Watson recognizes the natural breaks in the conversation and these become individual moments. Next, Watson uses natural language processing to understand your space's conversation. Using its smarts, Watson automatically identifies the main keywords. That's what you see in the title of the moment. Then, it pulls out the actions in your conversation and highlights these as part of the summary. It doesn't show everything – just the things it's confident in.

Watson also identifies who participated in the conversations, even where the conversation occurred. For example, if you are conversing with another team that is working in Slack, it's capturing all of that conversation within your moments.

When you see a moment that interests you, click it and you'll jump right to where that moment occurred in the conversation itself.

Desktop

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iOS

In your conversation, click Launch Moments, which is the purple icon in your message transcript.

Click any moment to jump to where it occurred in the conversation.

When you jump back to the conversation from a moment, the moment is pinned to the beginning of the conversation.

You can also access moments from where you last were.Click Moments in the new messages button to jump to the start of the moments you've missed.

Personalized Moments

Summarization alone has a lot of value, but we also know that what is most important for you to catch on can be very different from what the next guy needs. In addition to having access to all moments for a space, if you visit a prioritized space you will be shown moments that have been deemed most relevant or important to you in the right sidebar.

Prioritized spaces will be identified with a purple outline around the space avatar in the space list.

When you go into the space you will see a badge on the resource drawer icon if the resource drawer is closed.

In the right sidebar you will see the important moments for you. Clicking on a message will jump you right to that message, clicking on a moment title will scroll you to the beginning of that moment in the transcript.

Scanning the conversation? We've highlighted the important messages right in the space's transcript. The purple line down the side indicates where the prioritized moment begins and ends, so you know exactly what to read in order to get the context you need.

Training Watson

Watson is always learning from what you are doing. You can also help train Watson. The more you interact with Watson the more accurate your personal model becomes. Under each prioritized moment in the sidebar you'll notice a question - Was this important to you? Yes or No. If you select no, we'll collapse that moment in the sidebar to minimize it in your view.

The Moments button appears when you are scrolling backwards.

In your conversation, scroll up. Click the purple Moments pill at the bottom of the screen.

View moments to catch up on recent activity

Choose any moment to jump directly to that place in the conversation.

You can also access moments from where you last were.Click Moments in the unread messages pill to jump to the start of the moments you've missed.

The Moments button appears when you are scrolling backwards.

In your conversation, scroll up. Tap Moments.

View moments to catch up on recent activity

Choose any moment to jump directly to that place in the conversation.

You can also access moments from where you last were.Click Moments in the new messages button to jump to the start of the moments you've missed.

Tip: Moments also understand information from outside services and tools that you pull in such as Slack and IFTTT.