Front of House Reception, Level 2 Apprenticeship

The Apprenticeship has a variety of routes for people working within the Hospitality Industry. The Apprentice Framework includes the Level 2 Diploma in Professional Cookery, Food and Beverage Service, Housekeeping, Hospitality Services or Front of Office which are competency based qualification. The Diploma has a variety of mandatory units including Health, Safety and Security, Effective Working Relationships, Food Safety, and Customer Care. The learner then chooses from a selection of optional units relevant to their chosen route and workplace.

The Framework also includes a Technical Certificate which is the Level 2 Certificate in Hospitality Practices and Principles.

Part three of the framework includes Functional Skills in English and Maths are also part of the framework . (Previous qualification in English and Maths can form exemptions for the function skills).

How will I be assessed?

The main Diploma is a competency based qualification. The candidate will build a portfolio to prove competency and will be assessed in the workplace using a variety of different methods; direct observation, question/answers, projects, witness statements, candidate narratives.

The Technical Certificate will be assessed by multiple choice tests.

The Functional Skills in English will be assessed by two written exams and two oral exams, finally the Maths will be assessed by an exam.

As part of the apprenticeship framework, reviews are completed every 12 weeks by the assessor where progress is discussed by the apprentice, assessor and employer.

Entry requirements

You must be employed for a minimum of 30 hours a week in the professional area that your Apprenticeship is in. Looking for Employment? See below for what to do next…

- Apply for this apprenticeship. We can then support you to find employment and prepare your job application.

- Register your details with the National Apprenticeship Matching Service (NAS) and search online for vacancies at www.gov.uk/apply-apprenticeship

- Check the College’s website page regularly (sometimes employers only want to recruit locally and so they advertise on our website and not the NAS website): www.kendal.ac.uk/apprenticeships/apprentice/

- Make sure your CV is up to date and is relevant to the job industry you are applying to.