Every month, 18 million businesses exchange more than 2 billion messages with people on Messenger, according to David Marcus, head of the Facebook-owned messaging service. That sounds like a lot, and it is. It’s 100 percent more messages than were ...

With impressively high engagement rates, messenger bots can hugely impact your social media strategy. As traditional channels of social media marketing have grown to become more cumbersome to use, alternative options like chatbots have become more important.

Meanwhile, Facebook has struggled to make Messenger bots the ubiquitous utility it was hoping for. After a sloppy launch in 2016, Messenger has augmented bots with group chat capabilities, begun suggesting them through its AI assistant M and built a bot ...

(Rebecca Harris, Purple’s CEO and cofounder, suggested that some of the early, uninspired Facebook Messenger bots had poisoned the well for the projects that followed.) Early reader reaction to Civil Beat experiment has been mixed. Some said they found ...

How could council's use #messengerbots to reduce calls & improve comms? Could they be used for #publichealth? https:// daniel-green.co.uk/2017/09/03/mes senger-bots-for-councils/ … http://pic.twitter.com/KAszycGZwo