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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Good

All reviews (499)

68%
would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

Mary P

March 2015

Awful

You get what you pay for, will not go cheap again.

Had I read that they allowed Smokers and Dogs I would not of booked it. We were on the 7th floor and had to pass through a long corridor to get to our room and the smell of smoke was disgusting and I had to buy spray to do all over the curtains and carpet which helped a bit. I had to wash the clothes that we wore and hadn't wore to get rid of the smell. The hotel really needs a complete make over.

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Ursula K

March 2015

value for money

old, rather shabby, but beds etc clean and comfortable.

nice and warm, plenty of hot water, Breakfast adequate, very good value for price paid.

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carl l

March 2015

basic

Basic and very run down buffet style canteen breakfast was very poor

Amie G

March 2015

The Grand Burstin Hotel – A Grand Entertainment Hotel

We stayed in the hotel 2 nights as we were going to France for a day trip.

The hotel is basic and room was small, but clean. Didn't really expect too much for £28 per night. The breakfast was pretty poor, cheap food and on the second day as we went at 9.45 (it finishes at 10), all the food had been picked over and there wasn't much left.

It was full of questionable characters and all in all fairly run down.

Having said that, for the price we paid I would stay there again if I just needed a place to stay before an early ferry.

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M Watt

March 2015

Folkestone

excellent value for money.

I will use it again.

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Mary Theresa C

March 2015

Such a Shame

The hotel sadly has had it's day, the staff are lovely, the entertainment great, the food was good someone threw jellied eels out of the window landing on my brand new car (lol)!.

clean sheets but the bed and mattress cover was old and stained and very very uncomfortable, the bathroom was worn but clean, took quite a while to have a shower as the flow was very very slow, carpet quite worn looking and had not been hovered and crisps were all over the floor, everywhere smelt damp especially along the corridors, it is like colditz inside, you need to build a new hotel. The area could be fantastic, what a shame I bet it was great in it's day. sorry just being honest it would be ok for 1 night if you were stuck for somewhere. It cost £52 for bed breakfast & evening meal, good value if you are not too fussy.

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Linda S

March 2015

The Grand Burstin Hotel – A Grand Entertainment Hotel

Good value for money.

Staff were very helpful and polite. Room was clean and well-equipped. Maids were very good. Food also was good. The only problem was the bar where they play bingo and have the shows was freezing cold we had to go and get our coats on. We had a sea view and it was great.

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Andrew S

March 2015

You get what you pay for and more

If your looking for 5 star luxury go elsewhere.

If your looking for a nice place to have fun and a comfy nights sleep this is the place great. character hotel stuck in a time warp with great entertainment. I've done the big chain hotels they are nice but dull. If a travel lodge to an accountant this place is a party girl and her crazy sister. I would recommend this to any weary traveller. More fun than luxury definitely.

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JOHN G

March 2015

Great stay

A very good experience the staff was very friendly and helpful even with the unexpected fire drill

We would definitely recommend it and certainly come again

Mark W

February 2015

Does exactly what it saya on the tin!

we have stayed at the Grand Burstin hotel few times and always enjoyed our stay.

The food is good and plentiful, the bedrooms clean and tidy. When we arrived they had allocated us a twin room when we had booked a double room. the Hotel confirmed this and got housekeeping to make our singles into a double, and threw in a bottle of wine. Our only complaints about the hotel room was that there was only one single plug socket, and a very small old style tv.