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New features in Dynamics CRM 2016

Dynamics CRM

Dynamics CRM is Microsoft’s Customer Relationship Management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management, all delivered in the cloud with no software or hardware installations!

Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation.

This latest release is packed with new features that focus on ‘Intelligent Customer Engagement’. Key features are listed below:

Dynamics CRM App for Outlook – This new lightweight email tracking app makes it easy to track incoming or outgoing email and preview relevant CRM information right in your Inbox. This new App works across browsers, phones, tablets and Outlook for PC and Mac.

Excel Integration – CRM 2015 Update 1 introduced Excel Online functionality in CRM. The current release further improves on this awesome feature by allowing to view sales data in Excel templates, perform what-if-analysis, and upload changes, all from within CRM. In addition, export and analyse data in Excel in your mobile or tablet as well.

Document Generation – Building personalized sales documents based on CRM data just got easier with document generation. With one click you can easily generate a document from CRM using predefined Word and Excel templates.

OneDrive for Business – Access OneDrive for Business in CRM. Store private documents in OneDrive and shared documents in SharePoint.

Modern mobile client with offline support – The mobile CRM client now provides offline capability. In addition, modern UI controls like slider and calendar controls further improve the mobile experience.

Document Management for Phones and Tablets – View documents right in the CRM mobile apps. Open documents either in SharePoint or OneDrive for Buinsess from within the CRM mobile app!

Unified Service Desk 2.0 – USD is a must for service agents! For administrators and developers, this latest USD update provides an improved setup that includes prerequisite installation, an updated wizard, and unattended support, centralized auditing and diagnostics management and several additional features.

Knowledge Management – Turn customer feedback and issues into KB articles within CRM! Use the rich text editor to create and manage articles that can also include videos and images!

Field Services – FieldOne is now part of Dynamics CRM and offers robust Field Services capabilities that includes a mobile client specifically for service technicians who are on the road!

Power BI Service Dashboards – Interactive Power BI dashboard for Customer Service Managers!

Since its introduction in 2010, Office 365 has grown tremendously and has become the platform for choice for all types of businesses across different verticals. Office 365 is the collection of Microsoft cloud offerings for today’s business user who needs to access information anywhere, any time and on any device. From Exchange Online to CRM Online, Office 365 is your single platform to access all your business critical applications.

Manage all your applications through a single interface. Review application current status and any alerts from the Office 365 Admin portal.

Setup users only once in Office 365 and just add ‘licenses’ for any application the user needs access to.

Use your existing investment in Active Directory to ‘sync’ users to Office 365 and continue to manage users through your existing AD.

Easily migrate your on premise email to Office 365 Exchange Online.

No servers, patches, upgrades to manage. Everything is handled through the Office 365 platform.

Access your applications from any device, anywhere!

Office 365 Groups, available with Dynamics CRM Online, provides a new environment for collaboration with Microsoft Office 365 users who don’t use CRM