How to File a Complaint

The Office of Public Utility Counsel (OPUC) represents residential and small commercial electric, telephone and water consumers in utility matters that come before the Public Utility Commission (PUC), the Electric Reliability Council of Texas (ERCOT), the Federal Energy Regulatory Commission (FERC), the Federal Communications Commission (FCC) and in state and federal courts to protect consumer interests. However, OPUC does not generally represent individual consumers or provide individual legal advice.

If you have a problem with a utility, you should first make the utility aware of your complaint and give them an opportunity to address your concerns. If you are not satisfied with the utility’s decision, OPUC can work with you and your utility to resolve the problem; however, OPUC does not have regulatory authority over utilities. If it is determined that regulatory authority is necessary to resolve your problem, you should file a complaint with the proper regulatory agency.

Electric, Local Telephone, and Water and Wastewater Utility Complaints

To file a complaint about your electric, local telephone, or water and wastewater service provider you can:

Call the Consumer Protection Division of the Public Utility Commission (PUC) at: