Get help

Google Maps APIs Premium Plan customers, in addition to the
community support channels, you have access to
enterprise-level support through Google's support representatives for
select APIs.

Community support on Stack Overflow

We use the popular programming Q&A website
Stack Overflow
to field technical questions about the Maps JavaScript API. Stack Overflow is a
collaboratively-edited question and answer site for programmers. The site is not run by Google,
but you can sign in using your Google account.
It's a great place to ask technical questions about developing and maintaining your app.

Members of the Google Maps Platform team monitor several Google Maps related tags
on Stack Overflow. You can look for Google Maps Platform APIs topics by adding
google-maps
to your search query. You can look for Maps JavaScript API-specific topics by adding
google-maps-api-3. You may wish to add additional tags to your question
to attract the attention of experts in related technologies.

Before posting a question on Stack Overflow:

Before posting, please search the group to see if someone has already
answered your question.

When posting a new question, please consider the following:

Be very clear about your question in the subject —
it helps those trying to answer your question as well as those who may be
looking for information in the future.

Give plenty of details in your post to help others
understand your problem. Consider including code snippets, logs, or links
to screenshots.

Please include a code snippet that demonstrates the
problem. Most people will not debug errors in your code
without a simple sample that easily reproduces the problem. If you find
it difficult to host your code online, use a service like
JSFiddle.

Read the Stack Overflow FAQ.
The site and its community have guidelines and tips that you should follow to help ensure
your question is answered.

Report an issue or feature request

If you think you may have found a bug, or if you have a feature request that
you would like to share with the Google Maps Platform team, please file a bug or
feature request in our
issue tracker.

Bugs

If you think the cause of a problem is a bug in the Maps JavaScript API, report it on
our issue tracker. Please include the following information in your bug description:

A description of the problem, and the behavior you expected instead.

A list of steps and/or a small snippet of sample code that can be taken to reproduce
the problem.

Any other information that the bug report template may require.

Before reporting a bug, please search the bug list to see if someone has already reported
the issue.

Feature requests

You can use the issue tracker to request new features or suggest modifications to existing
features. Please describe the specific functionality you would like to see
added, as well as reasons you think it's important. If possible, include specific details
about your use case and the new opportunities the feature would allow for.

Before filing a new feature request, please search the list to see if someone has already filed
the same request.

Issue tracker status codes

New

This issue/feature request has not been triaged.

Assigned

The issue has a person assigned to it.

Accepted

The issue has been acknowledged by the assignee, who will provide updates when active
investigations begin.

Fixed

The issue is resolved in a released version.

Fixed (Verified)

The issue has been addressed and the correctness of the fix has been confirmed.

Won't fix (Not reproducible)

There is either not enough information to fix the issue, or the issue as reported cannot be
re-created.

Won't fix (Intended behavior)

The issue describes the expected behavior of the product under the reported circumstances.

Won't fix (Obsolete)

The issue is no longer relevant due to changes in the product.

Won't fix (Infeasible)

The issue requires changes that cannot be implemented in the foreseeable future.

Duplicate

This report duplicates an existing issue.

Issue tracker triaged codes

PendingFurtherReview

This issue has passed initial triage and is waiting for priority review.

NeatIdea

Feature request is acknowledged. We are currently evaluating this request but do not have
any plans to implement it. Please star to vote and comment to discuss your use case.

NeedsMoreInfo

This issue/feature request requires more information from the reporter.

Contact the support team

Creating a support case

You need to have a Google Maps Platform API enabled on your project and a
valid billing account to create a case. You can visit the
Marketplace
to enable an API on your project and the
Billing
section of the Google Cloud Platform Console to ensure you have a valid billing account.