Measure Customer-Centric Culture

WHAT GETS MEASURED GETS DONE

40-70% of customers switch loyalty due to a perceived attitude of indifference.

91% of companies claim to be customer-focused, yet only 10% of customers agree. (Forrester, 2012)

Quantify customer-centricity on actionable factors: research of 10,000 companies across 25 years proved a strong customer culture drives business performance in over 35 performance measures, including ROI, growth, customer retention, market share and sales.

ClearAction is an accredited consultant for this powerful methodology.