No, we're sorry, we offer cash refunds only when you return a product bought by Cash on Delivery, to a store. Since your second purchase was made with a Credit Note, it is no longer eligible for a cash refund on return.

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When you return a product to one of our stores, you can choose to receive your refund as a Credit Note. This Credit Note can be used to shop any Home Centre product online or in-store.

If you pay using Cash on Delivery and then return your product either by initiating a request online or by arranging a pick-up, you'll receive your refund as a Return Voucher. You can use your Return Voucher only to shop Home Centre products online or in-store.

Both Credit Notes and Return Vouchers are valid for 6 months from the date of issue and must be spent in a single transaction.

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Yes, you can now drop off your Home Centre products (except furniture) to a Home Centre store across the UAE.

Here’s what you need to do:

Visit your nearest store: Wrap your returns (except furniture) in their original shipping packaging and bring it along with your invoice to any Home Centre store in the UAE.

Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.

Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund or a Credit Note that you can spend in-store or online. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note.

Don't forget to check the returns policy first to see which products we don't take back.

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If you want to return a part of your order, we will issue a new Return Voucher to replace your existing one. The rest of the amount will be refunded to your Credit or Debit Card. This could work in two ways:

If the value of the return is higher than the value of the voucher: Imagine an order with three products worth AED 20 each, having a total value of AED 60. The order was paid for with a Return Voucher worth AED 30 and a Credit or Debit Card. If you return two products, your refund amount of AED 40 will be split between a Return Voucher worth AED 30 and a Credit or Debit Card refund worth AED 10.

If the value of the return is lower than the value of the voucher: Consider an order with three products of AED 20 each, having a total value of AED 60. The order was partly paid for using a Return Voucher worth AED 30 and the rest of the amount was paid by Credit or Debit Card. If you return one product, you will receive a new Return Voucher worth the value of one product, or AED 20 in this case.

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We will issue a fresh Return Voucher for the same value as your existing Return Voucher, valid for 6 months from the date of issue. The rest of your payment will be refunded to your Credit or Debit Card.

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We will issue a fresh Return Voucher for the same amount as your existing one. Your new Return Voucher will be valid for 6 months from the date of issue, and you can use it to shop for Home Centre products online.

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Yes, if you pay by cash and then return a product to a Home Centre store, we'll give you a cash refund. You can also opt for a Credit Note that you can spend online or in-store. Credit Notes are single-use vouchers valid for 6 months from the date of issue.

If you return your order by placing an online return request or by calling for a pick-up, we will not be able to offer you a cash refund. Instead, we'll issue a Return Voucher for the full value of your return. Return Vouchers are single-use vouchers valid for 6 months from the date of issue, which can be redeemed against your Home Centre purchases online or in-store.

If a Return Voucher or Credit Note is used towards a purchase that costs less than the value of the voucher, you'll lose the balance amount. So make sure you get your money's worth.

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You'll be able to return your Home Centre products (except furniture) to a Home Centre store, and use your cash refund or Credit Note to buy a new product right away. However, you'll only receive a cash refund if you'd paid for your order by cash.

Your Credit Note will be valid for 6 months from the date of issue and can be used online or in-store.

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In such cases, you will have to return all the products that were part of the promotion. Once we receive all the products, we will issue your refund to your Credit Card or bank account as the case may be, or issue a Return Voucher, if you opted for Cash on Delivery.

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- Products that have already been assembled, unless there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion.

- Products you wish to exchange for a different colour or size. (We currently do not offer an exchange service which means that you will need to return the product first and purchase what you wish instead).

Please return your non-furniture products in their original packaging, within 30 days of delivery. Double-check that you've included all the accessories, promotional gifts and warranty cards that came with your order.

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