i. Search a product by typing in the search bar – e.g. Tuscan Tower Track, in the search bar and then click “Search” or press “Enter” to locate the product.ii. Check out our promotional products from the banner ads and/or Limited Time Offer at our main page.iii. Choose a specific product category from the Eubiq Tab listed on the top navigation menu panel.

Step 2: Choose A Product To View Product DetailsWhen you are viewing the product page, you can:-

Click on the thumbnails to view the details of the product from different angles and positions available.

Hover your mouse cursor to the main product image to enlarge details of the product.

Scroll down the page to view the product details including features, weight, dimensions and other relevant specification.

Choose the product’s criteria (such as color, preferred length*), key in the purchase quantity and/or customization requests that you desire.

*NOTE: Applicable to Power Tracks only.

Step 3: To Place Order & Edit OrderWhen you are ready to make the purchase:-

Click “Buy Now” button when you are ready to make a purchase, OR click “Add To Cart” icon on the product listing main page.

Then, click on “Cart” which located at the top right corner to view the product(s) added to cart or to remove the product(s) from the cart.

To order customised tracks, please follow the video below as guide:-

Step 4: Check Out For PaymentOnce done placing order, you are advised to do the following prior proceed to check out for payment:-

Upon checking out, review the Product Name, Model, Quantity, Unit Price and Total Price prior to proceed for payment.

Step 5: You Are Ready To Go!Follow step 1 to 6 to complete the checkout process.

Start shopping at Eubiq.com.my now and find all the flexible power outlet products that you really need!

SHIPPING POLICY

Thank you for visiting and shopped at www.eubiq.com.my. Following are the terms and conditions that constitute our Shipping Policy.

Exaltech is entitled at its sole discretion at any time from time to time to appoint any third party (“delivery provider” which definition may include any Product supplier or its authorized personnel) to deliver a Product to you without giving notice of the same. For certain Products that require installation, installation of the Product will be carried out upon delivery. You are advised to check with our Sales Support personnel on Products that require installation (applicable to Klang Valley areas only).

Any request for deliveries after the Delivery Hours is subject to the discretion of Exaltech and additional charges may apply. You are advised to contact Exaltech’s Toll Free Number should you wish to have your delivery conducted on a specific delivery date and time at the time of placing an Order subject to the Delivery Hours of the delivery provider.

However if you intended to have someone on your behalf or authorize a third party to receive delivery of the Product ordered and shall if requested by Exaltech or the delivery provider; provide an authorization letter to the delivery provider at the point of delivery for identification and verification purposes.

DOMESTIC SHIPPING POLICY

Shipment processing time

All orders will be processing within 3-5 business days. Orders are not shipped or delivered on weekends or public holidays. Please allow additional processing

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Subject to the terms herein, any Order placed before 5.00pm on a delivery provider Business Day will be subject to the following delivery periods (which may be revised by Exaltech at any time from time to time at its discretion):

For deliveries within city areas in Peninsular Malaysia, Products will be delivered between 4 to 7 Business Days.

For deliveries to and within city areas in Sabah and Sarawak, Products will be delivered within 5 to 10 Business Days.

For deliveries to and within areas outside city areas nationwide, Products will be delivered between 7 to 14 Business Days.

On the other hand for Orders made after 5.00pm shall be considered as Orders which are placed on the following Business Day. Notwithstanding the above, delivery periods may vary for Products that consist of bulky items and/or that which require installation. You are advised to check THE SITE or call the toll free number and speak with our Sales Support Personnel for further details.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. For bulky purchases, your order will be calculated using dimensional (or volumetric) weight to compare with the actual weight of the shipment to find out which is greater. The greater weight is used to determine your shipping cost. Dimensional weight is calculated by multiplying the length x width x height of a package and divided by a dimensional factor of 5000.

Exaltech will only accept orders of the Product(s) to delivery addresses within Malaysia regions (which may be revised from time to time by Exaltech at its discretion). As to the address specified by you in an Order, you are advised to check at the point of placing an Order on the designated delivery areas and Exaltech shall be entitled to reject any delivery which is not within the designated delivery areas. Delivery to P.O.Box addresses is strictly not allowed.Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has been shipped containing your tracking number(s). The tracking number will be active within 24 hours. If you have not received your tracking order within 3 working days, please contact our Sales Support or email us at info@exaltech.com.my.

Customs, Duties and Taxes

Exaltech is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are at your responsibilities (tariffs, taxes, etc.).

Damages & Loss

Exaltech is not liable for any products damaged or lost during shipping. Risk of damage to or loss of the Products shall pass to you at the time of delivery or if you wrongfully fail to take delivery of the Products at the time when Exaltech or the delivery provider has tendered delivery of the Products. Notwithstanding delivery and the passing of risk in the Products, the property in the Products shall not pass to you until Exaltech has received payment in full of the price of the Products in an Order.

If you received your order damaged, please contact our Sales Support to file a claim. Please save all packaging materials and damaged goods before filing a claim.

To the extent permitted by law, Exaltech shall not be liable for any losses, liabilities, costs, damages, charges or upon passing of risk to you.

PRODUCT WARRANTY

Thank you for making your purchases at www.eubiq.com.my. All Eubiq’s products come with standard warranty coverage. Herein are the terms and conditions stipulated our Product Warranty.

LIMITED SERVICE WARRANTY COVERAGE

All Eubiq’s products are quality inspected and assurance approved, free from defects in materials and workmanship under normal use condition from the date of purchase.

Each product categories are subjected to its own warranty duration as shown below:-

Product Category

Warranty Period

Power Tracks(Inclusive Portable Power Track)

3 Years

Adaptors

1 Year

Connectors & Accessories

1 Year

Should a manufacturing defect arise and a valid claim is received by Exaltech Malaysia within the Warranty Period, at its option, Exaltech Malaysia will perform one of the 3 options to you below; either to:

repair the defect at no charge, using new or refurbished replacement parts; or

exchange the product with a product which is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product; or

replace the defective product with a new or refurbished product of equivalent value at the time the manufacturing defect is discovered and reported.

A replacement product (1-To-1 Exchange) provided by Exaltech Malaysia in accordance with either indicated options mentioned above will assume the warranty of the replaced product from the date of replacement.

Whereas for parts being repaired by Exaltech Malaysia in accordance with either indicated options mentioned above will assume the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever being of longer duration.

When a product returned and a refund is given in accordance with either indicated options mentioned above, the refunded item, inclusive free gift(s) must be returned to Eubiq in their original packaging and becomes Eubiq’s property.

REQUIREMENT TO OBTAINING THE WARRANTY SERVICE

All requests for warranty service must be made within the Warranty Period, and has to be accompanied by:-

Original dated proof of purchase (order number, tax invoice etc.)

The returned Product must be in its original packaging, completed with its accessories.

You will be responsible for all shipping and handling charges incurred for the return of the product and/or part(s) to Exaltech Malaysia. The product and/or part(s) must be packaged appropriately to ensure safe shipment. Exaltech Malaysia is not liable for any damage resulting from insufficient or poor packaging.

damage caused by use with non-Eubiq products, if such damage is caused by the non-Eubiq product.

As permitted by law, this Limited Warranty and remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, statutory, express or implied. Exaltech Malaysia specifically disclaims any and all statutory or implied warranties, including, without limitation, warranties of merchantability, fitness for a particular purpose and warranties against hidden or latent defects, in so far as is permitted by applicable law. If Exaltech Malaysia is unable to lawfully disclaim statutory or implied warranties, then to the extent permitted by law, all such warranties shall be limited in duration to the Warranty Period of this Limited Warranty and to repair or replacement service as determined by Exaltech Malaysia in its sole discretion.

Except as provided in this Limited Warranty and to the extent permitted by law, Exaltech Malaysia’s liability is limited to direct damages. Exaltech Malaysia shall not be liable for indirect, punitive, special, consequential, or incidental damages, and damages and losses such as loss or corruption of data or business information, damages to database(s), loss of profits, loss of use, or interruption of business, even if Exaltech Malaysia is advised of the possibility of such damages and losses and regardless of whether such damages and losses had been within Exaltech Malaysia’s contemplation (whether actual, reasonable, subjective, objective, or otherwise).

REFUND POLICY

This policy is only applicable to refund cases where payment has been charged when the connection between your device and the destined site (website or payment gateway) has been failed to connect. Please note that all refunds will be subjected to an admin fee of 3.5% from the total refund amount.

Should you face such issue online, please contact us by providing us the following details for our verification:-

All refunds will be process and credit into your account within Thirty (30) days from the date of the request initiated.

EXCHANGE & RETURN POLICY

We do not provide refund nor allow cancellation of order/purchase. Should you wish to return your products(s) due to damaged and defective issues, you have THREE (3) days upon receiving the products(s) to return your order. Please contact Exaltech’s Sales Support to initiate the exchange.

The initiated request for exchange or return of the same Product shall not exceed three (3) times or no later than thirty (30) days from the first Date of Product Receipt, whichever is earlier, subject to the remaining terms as stipulated herein. It is restricted to exchange of the same Product only. Exchange or return for a different Product is not allowed.

Returned products are inspected by our Quality Assurance & Control Department. If there is any damage to the product as a result of a manufacturing defect or deviation from factory specifications, we undertake to exchange 1-To-1 of any defective products.

However, if the defect in the product was caused by any reasons other than materials quality or assembly process, the original product will be returned to you.

The returned Products are incomplete (missing parts, not in original packaging, etc.)

The warranty evidence including invoice and warranty card is unavailable, altered, or not consistent with the purchase made.

For exchange reason of logistics damages on delivery, missing parts, or wrong Products, customer has signed for the product but can’t provide related proof or certificate from logistic company.

Please ensure that the Return Slip/Sales Order is included in the parcel and that the product has not been used and are in their original packaging with ALL TAGS ATTACHED. The Product(s) must be returned to our returns address within 3 days upon receiving the Product(s):

Once our Quality Assurance & Control has inspected the returned Product(s), we will process your exchange within 7 working days (excluding Saturday & Sunday, Public Holidays); provided that all products must be cleared of any defects or damage to the reasonable satisfaction of Exaltech before any exchange or returns of Products are completed.

Any product(s) that you intended for an exchange is subject to availability. Should the intended product(s) is unavailable; you will be given in the form of store credit of the value of products bought. An email notification will be sent to you on the deposited store credit to your account once we receive the returns. You are advised to choose another product(s) of equivalent price value or higher as the balance is not refundable in cash. If there are any price differences, you have to top up the difference.

You are responsible for all goods sent until they arrive at our warehouse, and agree to assume ALL costs, including taxes if imposed associated with returning your purchased products(s) to us. Please ensure to package the goods well to prevent damage. We strongly recommend that you use a reliable courier service with parcel tracking services.

For avoidance of doubt, Exaltech shall have the absolute discretion to decide on what Products that may be exchanged or returned. Should you have any further enquiries, please feel free to contact our Sales Support at info@exaltech.com.my.