Sunday, November 25, 2012

You Can’t Make This Stuff Up

I’d
called an electrical firm to see about some work on the house, and the owner
sent his guys over to scope the job. The guys gave me an estimate that I
thought was a little high, but not too high, so I hired them.

The
guys show up to start the work as planned. That same morning, I notice in the paper an ad for the firm stating that discounts are available
to customers affiliated with certain social and religious groups. The ad
doesn’t say which groups, so I call the owner and inquire. He tells me, “Oh,
the price we quoted you already includes the discount.” Puzzled, I say “Really?
You don’t know which groups I belong to.” In a casual tone that nonetheless suggests
I might be mentally deficient the owner replies, “Well, everybody belongs to some group. I’m sure you do. It really doesn’t matter which
one.”

Does this guy think I’m a moron? My gut says I
should cut my losses and end this conversation, but I’m irritated and don’t
appreciate being treated like an idiot. Against my better judgment I say, “I
don’t understand. Are you saying you routinely build in discounts when you
quote a job?” Giving a customer discount and then declining to inform the
customer of that fact doesn’t make any sense, but I can’t help myself from trying
to find some, anyway.

The
owner pauses and then says in a hostile tone, “I know what you’re trying to do!”

“Excuse
me?” I say.

“Yeah,” the owner continues, “I knew you were
going to pull this.”

I
have absolutely no history with this man. What the heck is he talking about?
Again, instinct is telling me to hang up the phone, but our conversation is
like some weird auditory train wreck. I know this won’t end well, but I can’t
turn back. “What?” I say. The owner replies, “I know what you’re trying to
pull. I knew that when my guys showed up today, you’d try
and get me to lower the price. People do this all the time. I know how you think.”

I
am good and mad about now. “Listen,“ I tell him, “I had no intention of calling
you about anything until I saw your ad in the paper. And furthermore, you don’t
know me or how I think.”

He
screams, “Yes, I do know how you
think! I majored in psychology, and I know how people think!”

I am SUPER ELECTRICIAN! I can fish lines ... and read minds!

Majored
in … what?? I can’t remember whether I politely excused myself and hung up the
phone or just hung up the phone without further comment. (Knowing me it was
probably the latter.) Needless to say we never did business again, and if his
guys hadn’t just then knocked a big hole in my wall, I would have sent them
packing.

You
can’t make this stuff up.

Why
oh why didn’t I hang up the phone the minute that guy started talking crazy? Curiosity?
Sheer stubbornness? And what in the world was his problem anyway?

Good thing I'm reading “Why We Do Dumb or Irrational Things: 10 Brilliant Social Psychology Studies,”
posted on PsyBlog.
This is a neat website chock full of well-written and well-researched
articles on the intricacies of human nature. So far “Super Electrician” hasn’t
contributed anything, but you never know.