Setup your account for self-service reset or unlock

On occasion you may need to reset your password or unlock your account. You can do this yourself straight away, if you have set up this capability with Okta in advance. You will need to either set up a mobile number or a secondary email for your Okta account.

Set a mobile number for Okta

Go to Okta and select your account name in the upper right corner and then settings.

Click on Edit Profile and enter your password to verify.

In the section for 'Forgot Password Text Message', click “Edit”.

Select country and enter the phone number.

You will receive a 6 digit verification code on your phone; enter that into the pop up screen and your mobile number is set.

Set a secondary email for Okta

Go to Okta and select your account name in the upper right corner and then settings.

Click on Edit Profile and enter your password to verify.

In the very first section - 'Personal Information' - click "Edit".

In the 'Secondary email' field, enter an email address other than your Flinders one (eg a personal email address) and save the change.

You will then need to verify the email which is sent to that email address.

Accessing Okta

Tabs

You use tabs in Okta to group applications. You might setup a “Work” tab for University applications, and a “Personal” tab for your own applications, for example.

By default, Okta provides you with one single tab. To add another, just click on the “+” sign on the tab bar and name your new tab. You can then just click and drag application icons from one tab to the other. You can have up to five tabs in your Okta dashboard.

Applications

When you click on an icon on your personalised Okta dashboard, you gain access to the application. This happens via single sign on for a Flinders application, or via a saved username / password pair for an application you added yourself.

A quick way to open an application on the Okta dashboard is to start typing its name in the “Launch App” search bar. This will find the application, even if it’s hidden from view in another tab.

Notifications

Okta will notify you when Flinders publishes a new application for single sign on. You can look at all your notifications by clicking on the “bell” icon at the top of the Okta menu bar.

Add Apps

You can add your own websites and applications to Okta. This requires the Okta browser plugin. Okta will prompt you to install the plugin after you have added a site. Once your applications are on your Okta dashboard and you have successfully logged in and saved their username and password, applications will be available everywhere you use Okta, including on mobile devices.

The Flinders dashboard is also available as a mobile app. All you need to do is download the Okta mobile app for your device.

To change or reset your FAN password, go to Reset Password and follow the steps below:

Reset via SMS

Select Reset via SMS

Enter the verification code from the SMS you receive

Click Verify

Reset via email

Select Reset via Email

Click on the reset link in the email

You will be prompted to answer a question you set up the answer to. If the answer is not recognised, you may have typed it differently to how it's expected. If on the other hand you have forgotten the answer, you can't proceed: you will need to contact the help desk to regain access to your account.