I just signed up for a whole year as I'm in a desparate need to securely share several hundred meg of data with a project team. My upload speed is ranging between 25-40kb though it did burst accidentally to about 170k for a very brief period.

What gives? this is not enterprise performance in any book and I don't have 4 hours to wait so I've had to download free FTP hosting software to get this data out. I'm test transferring now to an employee and his download rate is 300kb/sec + meanwhile my DriveHQ upload continues limping along at 40kb/sec.

If you use DriveHQ FileManager or DriveHQ Online Backup, you will notice that the upload speed can go as fast as 10 times as the normal speed. This is because of data compression or because of Magic Upload. However, not all files can be uploaded this way. If you upload personal photos, the upload speed usually cannot be improved because JPG files are already compressed. Moreover, DriveHQ servers automatically create thumbnail photos and preview size photos, combined with network overhead, the upload speed can be slower than 40KB/sec.

The upload / download speed is affected by the connection speed between your ISP to our data center; the speed varies at different times. So please try again at different times with different types of files, different size files; if possible, also try connect from different Internet connections.

If you use DriveHQ FileManager or DriveHQ Online Backup, you will notice that the upload speed can go as fast as 10 times as the normal speed. This is because of data compression or because of Magic Upload. However, not all files can be uploaded this way. If you upload personal photos, the upload speed usually cannot be improved because JPG files are already compressed. Moreover, DriveHQ servers automatically create thumbnail photos and preview size photos, combined with network overhead, the upload speed can be slower than 40KB/sec.

The upload / download speed is affected by the connection speed between your ISP to our data center; the speed varies at different times. So please try again at different times with different types of files, different size files; if possible, also try connect from different Internet connections.

I have a 1.0 Gps connection, and my upload speeds are also quite slow - about 60KB/s according to DriveHQ FileManager 4.0. So, with a fast connection and DriveHQ FileManager, the performance is still poor. What is the explanation?

If you use DriveHQ FileManager or DriveHQ Online Backup, you will notice that the upload speed can go as fast as 10 times as the normal speed. This is because of data compression or because of Magic Upload. However, not all files can be uploaded this way. If you upload personal photos, the upload speed usually cannot be improved because JPG files are already compressed. Moreover, DriveHQ servers automatically create thumbnail photos and preview size photos, combined with network overhead, the upload speed can be slower than 40KB/sec.

The upload / download speed is affected by the connection speed between your ISP to our data center; the speed varies at different times. So please try again at different times with different types of files, different size files; if possible, also try connect from different Internet connections.

I have a 1.0 Gps connection, and my upload speeds are also quite slow - about 60KB/s according to DriveHQ FileManager 4.0. So, with a fast connection and DriveHQ FileManager, the performance is still poor. What is the explanation?

I guess you are confused here.

Please note Gigabit network is so far the fastest network speed within a local network. That means you could theoretically reach this speed if you copy files between two PCs in the same office, provided the two PCs both have Gigabit network interface and the office uses Gigabit network.

To upload files to DriveHQ.com, the bottleneck usually is:

(1) Your Internet connection speed.

Your Internet connetion speed is usually much slower than your local network speed. Moreover, many Internet connections are asymmetric, meaning the download speed is much faster than upload speed. (Please try to download files from DriveHQ, see how the speed goes).

(2) The connection speed from your ISP to DriveHQ Datacenter in the Silicon Valley. This is really about the "Internet speed", which varies from time to time, and from location to location. It is kind of like the Interstate free way system. How fast can you go? It depends on a lot of factors. So please try at different times and at different locations.

DriveHQ has developed great technologies to speed up the upload / download speed. In certain cases, you might find the speed is 10 times faster than normal speed.

Every so often, a few customers will report slow upload speed. DriveHQ has over one million customers around the world, and with such a large user base, it is normal that some users may experience slow upload speed at certain times. Usually it is not a DriveHQ server related issue. We have very fast servers and virtually unlimited network bandwidth. There are several reasons why you might be getting slow upload speed:

(1) Connection type: A lot of Internet connections (e.g. ADSL/Cable Modem) are asymmetric. The download bandwidth is much bigger than upload bandwidth.

(3) Your file type and file size: Smaller files have more overhead. If you upload a lot of small files, the speed is usually slower. Also, if you upload image files, DriveHQ’s server will automatically create thumbnails and preview images, causing slower transfers.

(4) The biggest factor affecting transfer speed is the "slowest link" between your computer and DriveHQ’s data center. The connection from your computer to DriveHQ’s server goes through many links (similar to the highway system). Each link is operated by a different telecom backbone operator. The slowest link determines the actual connection speed. Please note the speed usually changes from time to time, so you will get different transfer rates at different times of the day. If you experience very slow connection speeds often, contact your ISP and ask them to troubleshoot your connection to DriveHQ’s server or change the routing to DriveHQ server.

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Solutions:

While the above problems are generic and affect all companies, DriveHQ has developed many technologies to mitigate the problem.

(1) Incremental upload/download: when you upload a large folder, DriveHQ’s client software (FileManager and Online Backup) automatically skip files that have not been changed, i.e. it only uploads and downloads new files or modified files. Your initial uploads may take some time, but subsequent uploads/downloads will be much faster.

(3) Local caching: When you use File Manager to open a remote file, it is automatically downloaded and cached in a local cache folder. If you open the file later, it will open immediately.

(4) Automatic resuming: when you have a slow connection speed, the connection tends to be less reliable. If upload/download is interrupted, DriveHQ client software can automatically resume when the connection is good again. This way, you can leave the software to run in the background while you work on other projects. It will finish uploading eventually.

(5) Magic Upload: In certain cases when "Magic Upload" can be used, upload speeds can be exponentially faster.

Finally,

if you need to upload/backup a lot of data and if the connection speed is too slow,

you can copy your files to an external disk and ship it to us

. We can upload your data from our data center, which is much faster. Normally, we charge $49.99 for this service. But please feel free to contact us if you feel your upload speeds are unacceptable.

Cloud Storage is the same as Online Storage or Internet Storage. Users can easily upload / download files on DriveHQ cloud storage system using DriveHQ FileManager, web browser, FTP Service or DriveHQ WebDAV cloud drive. Users can remotely access files from anywhere at any time.

DriveHQ Cloud File Server works just like a local file server. You can drag and drop files / folders using FileManager, FTP or WebDAV cloud mapped drive; you can directly edit a remote file and save back; you can manage sub-users and sub-groups; you can share folders to different users with various permissions.

You can get rid of USB backup, DVD backup or tape backup. DriveHQ Cloud Backup is much better and more affordable than traditional backup solutions. You can backup / restore files from anywhere at any time without carrying a backup device. Also because it is offsite backup, it can survive any major disasters.

DriveHQ Online Storage has much more features than other online storage services. It is far more than just online storage,
It supports all modern web browsers and FTP client software;
it has a native client program DriveHQ FileManager and can map a cloud drive. It is seamlessly integrated with DriveHQ Cloud IT system.

You can map DriveHQ online storage as a WebDAV cloud drive, such as Z: drive. No software needs to be installed. It is extremely simple.
If you have a lot of files or very large files, you can also use DriveHQ FileManager or FTP.

DriveHQ online storage service is designed to be extremely secure and reliable. It is managed by professionals,
colocated in a high-end data center with full redundancy and 24x7 onsite security. Your files are secure and private.

DriveHQ Drop Box folder enables anybody to upload files to you securely without having to sign up and without hassle. Just provide your drop box
URL, and anybody can drop files into it. Files in a drop box can only be accessed by yourself.

FTP stands for "File Transfer Protocol". It is the most popular method for transferring files to different locations.
Almost all platforms support FTP. FTP is efficient, reliable and easy-to-use. It can be used to transfer very large files / folders.
DriveHQ offers standard FTP features plus more advanced features at a very low cost.

To setup, configure and secure an FTP server is never easy. FTP server may pose serious security threat as you must open a lot
of network ports; managing FTP accounts and set permission is also a headache. DriveHQ FTP server saves you time and money,
you can set it up in just a few minutes.

DriveHQ FTP Server Hosting service includes FTP server software, hardware and hosting. It is extremely easy to setup. Compared with
other FTP hosting service, DriveHQ FTP service not only is a standard FTP hosting service, but also is seamlessly
integrated with other DriveHQ cloud services.

You can backup files / folders to DriveHQ FTP server from any platforms. Files backed up to DriveHQ FTP server are secure and private.
You can access these files using DriveHQ FTP, DriveHQ.com website or DriveHQ FileManager client software.

You might have a very good backup solution in-house. However, in-house backup is inherently less secure / reliable than offsite backup.
In case of major disasters, such as fire, flood, theft, virus, etc. both the source files and the backup files can be
destroyed as they are in the same location. Offsite backup keeps your backup data in a different location, thus it is far more reliable.

You can backup emails using either DriveHQ Online Backup or DriveHQ EmailManager. Using DriveHQ Online Backup,
you can backup the entire Outlook PST files or other email data folder.
Using DriveHQ EmailManager, it is far more efficient as it can incrementally backup emails and contacts one by one and
it only backs up new emails.

In-house backup such as tape backup is not flexible. You can only backup your data when you are in the same location.
DriveHQ Online Backup is different. You can backup / restore your files & folders from any remote locations.
No backup device or media is required.

You can automatically backup servers and databases in your company; employees can also backup their PCs, laptops and MACs.
Using DriveHQ group account service, you can allocate storage space and download bytes to your sub-users.
All sub-users are treated as premium users. They can access backed-up files online from anywhere.

Email service is very important to any business. There are a lot of free email hosting services; however, for business,
you need something better. You don't have to pay a lot to setup Exchange server or limit yourself to webmail only.
DriveHQ email service is designed for SMBs. It supports SMTP/POP3/IMAP4/webmail and custom domain. You can also create group accounts.

SMTP is the standard protocol for sending emails; POP and IMAP are the standard protocols for retrieving emails.
Most email client software (incl. Microsoft Outlook and Outlook Express) supports SMTP, POP and IMAP. POP3 is usually
used for downloading emails to local; IMAP can keep all emails on server and automatically sync local and remote email boxes.
DriveHQ email server supports all 3 protocols.

DriveHQ email service can be accessed using almost any email client software / device, such as Outlook, Outlook Express, iPhone,
Android, Blackberry and Windows Mobile, etc. Emails can be kept on server so that you can download emails
from multiple computers / devices. Using IMAP, you can also sync your local and remote emails.

You can use DriveHQ Online Backup to backup emails. However, if you use Outlook / Outlook Express, then using DriveHQ EmailManager client
software is much more efficient. You can drag-n-drop upload / download emails and contacts; you can setup automatic backup
tasks to backup your emails and contacts to DriveHQ webmail.

You can create folders in your own account, then share different folders to different users with different permissions.
You can also share folders to sub-groups and contact groups and set different permissions. The same folder can also be shared again
with different permissions. Thus, multiple users can collaborate online.

Using DriveHQ FileManager, you can select a folder and click Synchronize to create a sync-ed folder. You can
sync folders on different computers to the same remote folder, thus you can synchronize multiple computers.
You can also sync folders of multiple users to the same group shared folder, thus you can sync folders of multiple users.

DriveHQ reseller platform makes it extremely easy to launch white label (i.e. private label) or co-branded service.
A co-branded service can be launched in just a few hours. The cost is extremely low at only $50-500/year, which is
about 10 times lower than our competitors'. Resellers can customize or localize the website, service prices and client software.
DriveHQ also has other partnership / affiliate programs suitable for any size businesses.