Customer

Founded in 1934, South African Airways is the leading carrier in Africa, serving 56 destinations, in partnership with SA Express, Airlink and its low cost carrier, Mango. The SAA Group operates a fleet of 58 state of the art aircraft. Approximately 800 Flight Deck and 1,800 Cabin Crew serve thousands of passengers every month. SAA is the winner of the ‘Best Airline in Africa’ Award in the regional category for 14 consecutive years and the winner of ‘Service Excellence Africa’ for three years.

Challenge

South African Airways (SAA) is a long-time customer of Fujitsu PegaSys, which, although an industry leading product, had become a little dated. Its user interfaces, functionality and the general user experience needed upgrading to make crew schedules more efficient for enhanced productivity and employee satisfaction.

Solution

Fujitsu partnered with Constraint Technologies International (CTI), headquartered in Melbourne, to drive the next stage in PegaSys’ evolution and provide South African Airways with the tools it needs.