Support

Contact support

General and technical support for Zulip is available through three
channels:

chat.zulip.org, the Zulip development community.
Depending on the time of day/week of your query and the complexity
of your question, you may get complete responses immediately or up
to a couple days later, but Zulip's threading makes it easy for us
to reply to every thread. Please read the community conventions
(linked above) and choose a topic when starting a conversation.

We aim to reply to email support
questions within a business day. Simple queries or requests for
data imports generally receive faster replies.

GitHub server, web
frontend, mobile
app, desktop
app. If you
aren't able to provide a clear bug report or are otherwise
uncertain, it can be helpful to discuss in chat.zulip.org first to
help create a better GitHub issue.

We don't offer phone support except as part of enterprise contracts.

We love hearing feedback! Please reach out if you have feedback,
questions, or just want to brainstorm how to make Zulip work for your
organization.

Billing and commercial questions

We provide exclusively email support
for sales, billing, partnerships, and other commercial questions.

We're here to help! Email us at support@zulip.com with questions, feedback, or feature requests.