Our price is lower than the manufacturer's "minimum advertised price." As a result, we cannot show you the price in catalog or the product page.

You have no obligation to purchase the product once you know the price. You can simply remove the item from your cart.

Our price is lower than the manufacturer's "minimum advertised price." As a result, we cannot show you the price in catalog or the product page.

You have no obligation to purchase the product once you know the price. You can simply remove the item from your cart.

Frequently asked questions

All

Order Related

My Account, Cart and Wish List

Discount Coupons and Offers

Payment Options

Review Guidelines

Can I change my billing address?

Mail us at [email protected] or Call us at +91-22-33491-999 to change your order information. Please note that after your order is shipped you cannot change any details on your order.

Can I change my order information?

Mail us at [email protected] or Call us at +91-22-33491-999 to change your order information. Please note that after your order is shipped you cannot change any details on your order.

Can I change the delivery address?

Mail us at [email protected] or Call us at +91-22-33491-999 to change your order information. Please note that after your order is shipped you cannot change any details on your order.

Can I customize the product?

You can email us at [email protected] or call us at +91-22-33491-999, and your order will be placed as per your choice. Please mention preferable colors, sizes, finish and other details.

Can I get a discount Coupon?

If you have received any discount Coupon on your email, you may use the same. You also have access to the Sale Section on the Website. Apart from that, there are no discount Offers currently available.

Can I place an Order over the Phone?

Yes, you can place the orders on the phone. Call us on +91-22-33491-999. We are available from 9 am to 6 pm (Mon - Sat).

Guidelines For Writing Product Reviews

Product reviews on ugaoo.com are an optimum way to help fellow customers decide what to buy, and what to avoid. Here are tips to writing product reviews:

It's always better to review a product you have used

Provide a relevant, unbiased product overview. List all the pros and cons of the product. Make sure you write a review that stays consistent even after years

Provide facts to back up your opinion.

Do not provide inaccurate information. If you're not sure, research.

Be creative but stay on topic.

A quick edit and spell check will give you credibility. Also, break reviews into small pointers.

How can I add more products to my order?

Mail us at [email protected] or Call us at +91-22-33491-999 to add more products to your order before your order is shipped.

How can I get the discount Coupons?

If you are a new customer, you can register on our website and avail Flat 10% off on your first order with us. The 10% off coupon code is sent to you by mail once you finish the sign up process. Please retrieve the code from your inbox and use it on your cart page.

How can I increase the quantity of product(s) in my order?

Mail us at [email protected] or Call us at +91-22-33491-999 to add more products to your order before your order is shipped.

How do I find the products I want to buy?

All our products are listed on the website. We have classified them into categories and subcategories to make it easier for you to select. You can type the name of the product in the Search option given on the website page or call us +91-22-33491-999 or send us an email on [email protected].

How do I make a Bank Transfer?

Bank Transfer is one of the Payment Options available.
Below are the details of the Bank where you can make a Transfer.

Once you do the same, you need to call and confirm. You can either make a Cash Deposit or a NEFT Transfer.

Or Mail us the product details on [email protected]. Kindly include the Product name and quantity, Your Name, Email Address, Contact Number, Complete address along with pincode and the preferred Payment Method.

Guest User-If you don’t want to register with us, still you can place your order. You can directly add the products in your cart and at checkout you can select Continue as Guest. In this case your address and order details would not be saved with us, but you can place your order by using your Full Name, Email id,Contact number and complete address details.

I do not remember both my login ID and password. How do I get it?

Please share your order number or your registered contact number at [email protected] and request for your login ID & password. Your login credentials will be provided shortly.

I forgot my password. Please help.

Click on My Account at the top right corner of the website to access the login window.

Click on Forgot your password link on the bottom right of the login window.

Enter your registered e-mail ID.

Instructions to reset the password will be sent to your registered email.

Is Cash on Delivery available?

Yes. Cash on Delivery for a majority of locations is available. There are certain places where cash on delivery is not available, and the customer will be informed beforehand when he places the order
Please note Cash on Delivery Orders are charged Rs. 60 collection fee.

What are the modes of refund available?

If you have made an Online Payment the refund is made to your Credit Card, Debit Card or Net banking account. For other forms of Payment like Cash on Delivery or Bank Transfer we make the refund to your Bank Account.

Refund of your amount would take 7-10 business days from the date of refund initiation and as per the transaction type.

What are the Payment Mode Available?

We accept Online Payments by Debit Card, Credit Card, Net banking, Cash on Delivery, and Bank Transfer.
If you choose Bank Transfer as the Payment Options, Please call us on +91-22-33491-999 and confirm the same or send us an email on [email protected] with the payment details.

What if I am not satisfied with the product quality?

We take stringent measures to ensure that all items are delivered in the perfect condition. However, there is a possibility that the quality of the product is not up to the expectation. In this case, feel free to email at [email protected] or call at +91-22-33491-999, and we will take the required action.

What if I have received a wrong product?

If you have not got the same product as ordered kindly contact our customer service at +91-22-33491-999 or email us at [email protected]

To access all these options, you'll have to sign on with a Username and password or register if you are a new user.

What is my Cart?

Like shopping carts on a physical retail store, My Cart helps you to keep track of the stuff you want while you continue browsing or leave the site. Your Shopping Cart also allows you to add items and combine all the purchases in a single order.

What is the cancellation and refund policies?

Request for cancellation of confirmed express order should be made within 12 hours of placing the Orders. All the orders dispatched are in accordance with the customer requirements. Hence it becomes challenging for us to cancel them. In case some of the products ordered are not in stock, we make a full refund for those Products, and the same is credited to your account within 7-10 business Days.

For the refunds made, customers are provided with a Unique reference Id which they can refer to ,if they have some issues with the rebate.

What is ugaoo.com return policy?

We have 7 days return policy at Ugaoo.com. If a wrong/defective product is delivered, then you are requested to send us a photo of the damaged/defective/Wrong Product within 7 days after delivery of your order and we would replace your product. In some cases where you are not satisfied with the quality, you are required to send the Product back to us at your expense, and inform us for the same by an email at [email protected] or call at +91-22-33491-999 and we will communicate you the return process accordingly.

Service feedback, including availability, order or payment related queries

References to other retailers

Pricing related comments

Personal information

Plagiarised content

Profane comments

Inflammatory/ Copyrighted comments

Promotional content

Product Reviews in any language other than English

Feedback about errors in the product description

Why did I receive a partial order?

Few orders are dispatched in parts to ensure that the orders are not delayed. The customer is notified the same via Email, and the same information is also available in the My Account Section.
If you have any queries relating to partial dispatch, you may contact us on +91-22-33491-999 or send us an email on [email protected]

Why should I have an account, are there any benefits?

Yes. There are a lot of membership advantages like:

Quick and smooth transactions

Your past shipping addresses will be saved so that you don't have to enter them again and again

You can track the history of every order with relevant details in your account

You will be eligible for all our exclusive offers and discounts

Why was my order was not delivered as requested?

If you are not satisfied with your order, kindly contact our customer service at +91-22-33491-999 or email us at [email protected]

Can I change my billing address?

Mail us at [email protected] or Call us at +91-22-33491-999 to change your order information. Please note that after your order is shipped you cannot change any details on your order.

Can I change my order information?

Mail us at [email protected] or Call us at +91-22-33491-999 to change your order information. Please note that after your order is shipped you cannot change any details on your order.

Can I change the delivery address?

Mail us at [email protected] or Call us at +91-22-33491-999 to change your order information. Please note that after your order is shipped you cannot change any details on your order.

Can I customize the product?

You can email us at [email protected] or call us at +91-22-33491-999, and your order will be placed as per your choice. Please mention preferable colors, sizes, finish and other details.

Can I place an Order over the Phone?

Yes, you can place the orders on the phone. Call us on +91-22-33491-999. We are available from 9 am to 6 pm (Mon - Sat).

How can I add more products to my order?

Mail us at [email protected] or Call us at +91-22-33491-999 to add more products to your order before your order is shipped.

How can I increase the quantity of product(s) in my order?

Mail us at [email protected] or Call us at +91-22-33491-999 to add more products to your order before your order is shipped.

How do I find the products I want to buy?

All our products are listed on the website. We have classified them into categories and subcategories to make it easier for you to select. You can type the name of the product in the Search option given on the website page or call us +91-22-33491-999 or send us an email on [email protected].

Or Mail us the product details on [email protected]. Kindly include the Product name and quantity, Your Name, Email Address, Contact Number, Complete address along with pincode and the preferred Payment Method.

Guest User-If you don’t want to register with us, still you can place your order. You can directly add the products in your cart and at checkout you can select Continue as Guest. In this case your address and order details would not be saved with us, but you can place your order by using your Full Name, Email id,Contact number and complete address details.

What are the modes of refund available?

If you have made an Online Payment the refund is made to your Credit Card, Debit Card or Net banking account. For other forms of Payment like Cash on Delivery or Bank Transfer we make the refund to your Bank Account.

Refund of your amount would take 7-10 business days from the date of refund initiation and as per the transaction type.

What are the Payment Mode Available?

We accept Online Payments by Debit Card, Credit Card, Net banking, Cash on Delivery, and Bank Transfer.
If you choose Bank Transfer as the Payment Options, Please call us on +91-22-33491-999 and confirm the same or send us an email on [email protected] with the payment details.

What if I am not satisfied with the product quality?

We take stringent measures to ensure that all items are delivered in the perfect condition. However, there is a possibility that the quality of the product is not up to the expectation. In this case, feel free to email at [email protected] or call at +91-22-33491-999, and we will take the required action.

What if I have received a wrong product?

If you have not got the same product as ordered kindly contact our customer service at +91-22-33491-999 or email us at [email protected]

What is the cancellation and refund policies?

Request for cancellation of confirmed express order should be made within 12 hours of placing the Orders. All the orders dispatched are in accordance with the customer requirements. Hence it becomes challenging for us to cancel them. In case some of the products ordered are not in stock, we make a full refund for those Products, and the same is credited to your account within 7-10 business Days.

For the refunds made, customers are provided with a Unique reference Id which they can refer to ,if they have some issues with the rebate.

What is ugaoo.com return policy?

We have 7 days return policy at Ugaoo.com. If a wrong/defective product is delivered, then you are requested to send us a photo of the damaged/defective/Wrong Product within 7 days after delivery of your order and we would replace your product. In some cases where you are not satisfied with the quality, you are required to send the Product back to us at your expense, and inform us for the same by an email at [email protected] or call at +91-22-33491-999 and we will communicate you the return process accordingly.

Why did I receive a partial order?

Few orders are dispatched in parts to ensure that the orders are not delayed. The customer is notified the same via Email, and the same information is also available in the My Account Section.
If you have any queries relating to partial dispatch, you may contact us on +91-22-33491-999 or send us an email on [email protected]

Why was my order was not delivered as requested?

If you are not satisfied with your order, kindly contact our customer service at +91-22-33491-999 or email us at [email protected]

I do not remember both my login ID and password. How do I get it?

Please share your order number or your registered contact number at [email protected] and request for your login ID & password. Your login credentials will be provided shortly.

I forgot my password. Please help.

Click on My Account at the top right corner of the website to access the login window.

Click on Forgot your password link on the bottom right of the login window.

Enter your registered e-mail ID.

Instructions to reset the password will be sent to your registered email.

To access all these options, you'll have to sign on with a Username and password or register if you are a new user.

What is my Cart?

Like shopping carts on a physical retail store, My Cart helps you to keep track of the stuff you want while you continue browsing or leave the site. Your Shopping Cart also allows you to add items and combine all the purchases in a single order.

Why should I have an account, are there any benefits?

Yes. There are a lot of membership advantages like:

Quick and smooth transactions

Your past shipping addresses will be saved so that you don't have to enter them again and again

You can track the history of every order with relevant details in your account

You will be eligible for all our exclusive offers and discounts

Can I get a discount Coupon?

If you have received any discount Coupon on your email, you may use the same. You also have access to the Sale Section on the Website. Apart from that, there are no discount Offers currently available.

How can I get the discount Coupons?

If you are a new customer, you can register on our website and avail Flat 10% off on your first order with us. The 10% off coupon code is sent to you by mail once you finish the sign up process. Please retrieve the code from your inbox and use it on your cart page.

How do I redeem my discount code?

Log on to www.ugaoo.com, select a product & click on Add To Cart -> Go to Cart

In your shopping cart page you will have an option of Apply Coupon at the bottom of your shopping cart.

Enter the coupon code, and if it is valid, the discount will be applied to the Order.

How do I make a Bank Transfer?

Bank Transfer is one of the Payment Options available.
Below are the details of the Bank where you can make a Transfer.

Once you do the same, you need to call and confirm. You can either make a Cash Deposit or a NEFT Transfer.

Yes. Cash on Delivery for a majority of locations is available. There are certain places where cash on delivery is not available, and the customer will be informed beforehand when he places the order
Please note Cash on Delivery Orders are charged Rs. 60 collection fee.

Service feedback, including availability, order or payment related queries

References to other retailers

Pricing related comments

Personal information

Plagiarised content

Profane comments

Inflammatory/ Copyrighted comments

Promotional content

Product Reviews in any language other than English

Feedback about errors in the product description

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Who else understands your love for gardening better than team Ugaoo? Come, let's join hands to create green spaces that speak volumes about your love for gardening. Our extensive product range, decent prices and presence in cities like Pune, Mumbai, Dehli, Bangalore, Calcutta, Chennai, Hyderabad to name a few; will not only help you grow your own food, but will also assist in creating a greener India.