Personality Development

About the
Course

An occasion will arise when you will be
asked to attend a dinner of great
importance.
You have the opportunity through this
training to learn how to behave in a manner
that will show you in the best light. The
intention of this training is to gain
knowledge on dining etiquette and the
importance of it to business professionals.
Whether it is a job interview, entertaining a
client, a meeting with a co-worker, or even a
date with someone you really like, you will
be expected to know the basics of proper
dining etiquette.

Topics
Covered

A definition of assertive behaviour and the benefits it offers
?Distinguishing between assertive, aggressive and passive behaviour
?Assertiveness at work - understanding human behaviour
?Self-assessment of your style - the associated strengths and weaknesses
?Cultural and gender based influences on your behaviour
?Building relationships with work colleagues
?Tackling barriers to assertiveness - recognising and dealing with fear
and apprehension
?Confronting common problems which occur in the workplace
?Resolving conflict - dealing with difficult people
?Raising sensitive issues
?Establishing your goals and a plan of action for implementation
on your return to work