Lenovo Services – Imaging Services

How you provision your PCs will determine whether you get the results you expect from your investment. The preparation, planning and deployment of PC systems are time intensive and cost prohibitive. In fact, Gartner¹ estimates organizations can spend as much as $300/system to manually image, load, and configure each new PC. Lenovo’s comprehensive portfolio of solutions offers the perfect balance of efficiency and performance, shifting expensive, labor-intensive desk side services to an automated process leveraging industry best-practices.

With Lenovo Image Design Services you get direct access to Lenovo engineering expertise. We provide a customized image based on the needs of your organization, maximizing your hardware investment and saving significantly over the life of your systems.

Lenovo Services – Standard Imaging Service

Create custom image - We will consult with you to define your imaging needs. Then we will build a custom image that consists of one language, one operating system and your company's applications. After testing, we send to you for final review and approval.

Create custom image in additional languages - After consulting with you, we will build a new image in an additional language for one operating system and your company's applications.

Add additional device driver - If you would like to add additional device options to a standard preload, we will add the device drivers that you specify and validate compatibility. As a result, your image will be ready to work with your hardware configuration.

Modify or migrate customer-supplied image - After consulting with you, we will make the required changes to your existing custom image. We will identify and fix problems that we find in the image and advise you accordingly. We will test the image and then send it to you for final review and approval.

Verification of customer-supplied image - Consists of consultation and test plan development. After we test your image, we send you a comprehensive report of any errors in your image and include solution documentation. After you make changes, Lenovo will revalidate your new image.

Image prep for manufacturing - Before loading your image, we will ensure that it boots correctly, is virus free, that no obvious image errors are present and prepare for manufacturing.

Discontinued hardware imaging - As customers extend the life of their hardware, Lenovo can create an image to utilize legacy hardware with a company's current Operating System and Software standards. We can build, migrate/modify and verify images for seamless integration of new and existing hardware and reduce variables that can increase support costs. The customer may be required to provide some hardware for testing.

Onsite Engineer for Standard Imaging - It is now possible to have a Lenovo Imaging engineer perform any of the above services at the customer's location rather than at Lenovo. Onsite engineer service is currently only available in the US.

Lenovo Services – ImageUltra Services

With ImageUltra, it’s incredibly simple to work with a variety of operating systems and languages, computers and group applications across the enterprise.

Simplification

An enterprise equipped with ImageUltra is prepared for fast, seamless upgrades to new hardware as soon as it is announced because the hardware drivers can be split from the basic operating system and application software image.

Lenovo Services – Customer Feedback on Imaging Services

Why Lenovo?

Lenovo’s Imaging Technology Center offers a comprehensive portfolio of solutions to support the transitions in your business. With an excellent staff, and innovative solutions, Lenovo’s ITC provides complete attention to deliver a valued service to satisfied customers.

Industry Leaders

• Established in 1996

• Technicians/Engineers have combined over 200 years of imaging experience

• Over 8,000,000 custom images deployed to over 3,000 customers

• ISO 9001 Certified

Worldwide Coverage

• Four locations provide worldwide coverage

• Custom Imaging Process standardized globally

"Lenovo’s services make a difference. We are moving to a "Lenovo shop” for our 1:1 rollout”.-IT ManagerOrange County Schools, NC

"With the Lenovo’s Imaging Services, students' systems were personalized during the first boot-up. The Rescue & Recovery tool proved critical on the first day of the laptop rollout, when numerous systems had to be re-imaged."- IT ManagerDaviess County Public Schools, KY

"QinetiQ saved on the labor time and costs that are typically required during initial rollout by not having to oversee the imaging process in-house. Also, the Lenovo delivery method met our high-security needs."- VP, Information TechnologyQinetiQ, United Kingdom

"Egro decided that with its limited staff, it wanted its notebooks to be pre-loaded with custom imaging and so it utilized ImageUltra Services, delivered through the Lenovo Imaging Technology Center."- DirectorEGRO, Switzerland

Comments from other customers ...

"I appreciate the quality and effort that comes from your imaging center. When I receive the images, I do not have to modify anything. This saves me both time and money. Thank you Lenovo."

"The Imaging Center personnel have been superb to work with, and instrumental in the success of my projects."

"The service was great, it would be hard for me to suggest any areas of improvement."

"My experience with the folks at Lenovo’s Imaging Center was fabulous! It was certainly a process which we will exercise again and recommend to others. We had a very tight time line and the Lenovo engineer delivered without complication. It was a pleasure!"

"I found your staff prompt, efficient, and helpful. Follow through was excellent. Perhaps next time you could make some minor mistake so that I could give you tips on how to improve."

"The Imaging Technology Center engineer did an excellent job communicating to us what was needed and checking with us on the testing of the final product. We did some minor adjustments and those were handled very quickly and effectively. Excellent job!"