Key Facts & Policies

Additional Drivers – There is an additional charge of 13.00 GBP per day, with a 10 day maximum (130.00 GBP), for each additional authorized driver. Price does not include 20% VAT.

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AGE – To hire a vehicle from Enterprise Rent-A-Car drivers must be a minimum of 25 years old. Only drivers over 30 years old may rent Full-Size MPVS, Premiums, or Four-Wheel Drives. However, if you’re aged 19 years or older and have held a full driving licence for at least a year you can access a vehicle through Enterprise Car Club www.enterprisecarclub.co.uk

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For vehicles travelling to the U.K., there is an additional charge of 150.00 EUR plus VAT. Please call the branch in advance. Customers wishing to return the car to a different location will be subject to an additional charge.

Vehicles may not travel outside the U.K. and Ireland.

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Damage Waiver reduces the liability you are responsible for in the event of damage to and or theft of the vehicle. If Damage Waiver is included in your reservation then the excess amounts applicable are: cars 1000.00 GBP, MINI MPVs, MPVs, commercial vehicles 1150.00 GBP, all premiums and 4x4s 1400.00 GBP. In Northern Ireland the excess on all commercial vehicles is 1400.00 GBP. If Damage Waiver is not included in your booking then it is available to purchase and the excess amount for all vehicles is zero. Customers who can provide independent and verified provision to cover damage and theft to the vehicle may be able to decline Damage Waiver - you may wish to determine if your personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If you decline Damage Waiver you will be required to pay these charges and then seek compensation yourself from your carrier. Damage Waiver is not insurance.

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If you wish to discuss or dispute any matters concerning damage to your rental vehicle then please contact the Rental Company using the contact information below: DRU.UK9Z@erac.com , 0845 604 2881

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Excess Protection is an optional coverage that reduces the applicable Damage Waiver excess (see Damage Waiver terms) to all cars 100.00 GBP, MINI MPVs, MPVs and commercial vehicles 250.00 GBP, all premiums and 4x4s 500.00 GBP. In Northern Ireland the reduced excess on all commercial vehicles is 500.00 GBP. You may wish to check if your personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If you decline Excess Protection then you are required to pay any applicable Damage Waiver excess and seek compensation from your carrier. The price of Excess Protection varies by vehicle size and the prices are inclusive of VAT. Premium location fee applies to airports.

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You will be required to return the vehicle with a level of fuel equal to the amount provided at the start of your rental as indicated on your rental agreement. If the vehicle is returned with less fuel you will be required to pay for the fuel needed to return the fuel level to that displayed on your rental agreement at the prices displayed at the branch. Optional fuel policies are available at participating locations.

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Drivers must have held a full national licence for at least 1 year, which must be presented at time of rental. Visitors to the UK - All visitors to the UK must present a full valid license. Licences issued overseas must be clearly identifiable as a driving licence, otherwise an International Driving Licence will be required. A Passport must also be produced if not a UK resident. UK residents who hold the new photo card licence must also present the paper counterpart at the start of the rental. Endorsements are only shown on the paper counterpart so customers MUST produce both documents. Holders of the old style UK paper licence must also provide an additional form of photographic ID in the form of a Full Valid Passport, Armed Forces ID Card or a Police Warrant Card, no other form of identification will be accepted. UK residents that hold a non-EU licence may drive in the UK for up to 12 months from the time you become resident. After 12 months your overseas licence will be deemed illegal in the UK and it must be exchanged for the UK equivalent. UK residents that hold a non-UK EU licence, your License is valid until the age of 70 or for 3 years after becoming a UK resident, whichever is longest. A renter holding a non-UK licence must produce a full valid passport at time of rental. Holders of any licence that does not show the current address must also produce proof of current address in the form of a Current Credit Finance Agreement, Current Utilities Bill, or Current Bank Statement. All renters with a UK home address will need to pass an Authenticate check as verification of residence at their given address. Any customer failing an Authenticate check will not be allowed to rent.

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Mileage- all vehicles include unlimited mileage.

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Payment- if the rental is not prepaid, the renter must pay a deposit and the full rental charges using a major debit or credit card in his or her own name. If the rental is prepaid, the renter must pay a deposit using a major debit or credit card in his or her own name. The deposit is 200 GBP, or 500 GBP if renting a premium vehicle. Payment by a credit card in the main drivers name will be required to rent premium vehicles . If the debit or credit card differs from that used to prepay the rental charges, an additional 200 GBP deposit is required.

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National offers Roadside Assistance Protection – RAP. RAP allows National customers to waive all financial responsibility for the following - tyre and glass repair or replacement costs, except when part of a larger repair, replacement keys and costs, and all recovery and call out charges imposed by our chosen roadside assistance providers as result of a fault caused by renter error. RAP does not exempt you from these charges if there is any breach of our rental agreement. The price of RAP is 4.99 GBP per day.

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Documentation- all drivers must produce a valid driving license. Non-EU license holders are required to have an international driving permit if the license is not in English. All renters must produce photographic ID- this can be a passport or driving license. International travelers must produce a passport, proof of return travel and residency information while in the U.K. Renters who wish to use a debit card may be subject to additional checks. We reserve the right to request additional ID or conduct further ID checks. These may include ID checks with external partners who may check supplied details against databases to which they have access.