Hotel Novotel Ambassador Busan

Mid-scale hotel for business or family trips

Experience 5-star luxury right on Haeundae Beach at Novotel Ambassador Busan hotel. Start the day breakfasting with an ocean view at the hot buffet with both Korean and Western food. Keep up your exercise routine at the fitness centre or beachfront indoor pool. Your elegant room gives you and the family space to work or unwind at Novotel.

Our rooms

6 photos

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Suite

Spacious, well-designed and offering unbeatable facilities, the suite includes a separate lounge area and bathroom, beach views and access to the Executive lounge with full benefits. Maximum 3 to 4 people. Up to 2 adults and 2 children.

Executive Room

This room welcomes you as a VIP with everything you need for a truly comfortable stay: greater comfort and access to the Lounge with breakfast, refreshments, express check-in and check-out included. Up to 2 adults and 1 child.

SEASCAPES
Type of cuisine: International

Seascapes on the lobby level in the hotel is a buffet restaurant where patrons can savor cuisine from all over the world as well as Korea while enjoying a view of the ocean from inside the restaurant. Seascapes is always ready to serve you.

Your meetings and events

Our meeting rooms

Our customer reviews for Novotel Ambassador Busan

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating
4.0/5
Based on 660 reviews

xnrlx2016/04/18

« So disappointed with the room »

Very old room and very hot, the air condition is control by the hotel so it can get very hot during the morning. The room looked like a fancy room in the 80s but it needs renovation. The furniture looks old and dirty . Not happy with the room

Dear Valued Guest,
We very much appreciate your comments regarding your stay at the Novotel Ambassador Busan.
We wished you to have pleasure time staying with us but it seems we could not reach nor above your satisfaction at this time.
We feel sorry for inconvenienced that you faced--disappointing with old and not properly working facility.
It should have been fixed properly or replaced in advance to welcome guests. We should have checked them well. Please accept our apology.
We have no words to justify our excuses, however does not mean that we ignore those but schedule on regular basis renovate our old facilities to provide more comfortable place for guests to stay. Please do not get us wrong.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Chang-Hyun Chun
General Manager
Novotel Ambassador Busan

zebra67892015/07/29

« Tidy, great location but overpriced »

Hotel was tidy and the room was nice. The hotel decor is very dated though, and the service was a mixed bag. Overall a good experience, but I'd expect more given the price. However expensive but below average accommodation seems to be the norm in Korea

Dear Valued Guest,
We very much appreciate your comments regarding your stay at the Novotel Ambassador Busan.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Chang-Hyun Chun
General Manager
Novotel Ambassador Busan

neekok2015/05/11

« renovation on the same floor made the mornings unpleasant »

service and location was great. staff members were great. located right by the beach, everything was convenient. however, the renovation going on across the hall on the same floor was very very noisy. the workers were constantly chatting and yelling in the hallway.

Dear Guest,
Thank you for bringing to our attention inconveniences you have encountered during your last visit to our hotel.
Please rest assured that I would share this with my management team and have come up with plans to improve the level of service and product excellence to ensure our standards are consistently followed.
I hope that we will have the opportunity to welcoming you back soon and allow us to show you our true level of service.
Yours sincerely,
Sincerely,
Chang-Hyun Chun
General Manager

Nicklovestravel2015/05/02

« Excellent location with improvement areas »

Busan is a great city with delicious food. Given that the beach is at the front with nearby fantastic eateries, Novotel is an excellent and strategic location to be. Well, Haeundae Market is at the back, aquarium is nearby, Mipo dock and Haeundae station is within walking distance, I can just stay in the hotel and walk or take public transportation to my desired attraction. Despite being in prime location there are few areas to look at.
Pros:
1. Prime location
2. One of the concierge guys is helpful, providing my mum who has arthritis a free wheelchair for her access and also four international adapters as our plug doesn't match
3. Hotel is clean with great gym and swimming facilities
Cons
1. Our air cond in our room broke down. Not a big deal as spring is still quite chilly, but we called once to operator and they say will send over a fan while getting a repairman over in 5 mins time. Repairman never came, so we called the next day to ask and was sent a second fan.
2. Room dilapidated (tired looking) and old with the shower hose leaking while showering, u can check room 813 to confirm. We decided not to complain since no action taken for first issue.
3. Check in process was delayed. Came in at 10am but was told need to pay 4 hr of early check in fee. Declined then was offered a 2 hr check in money price as the front desk lady say room can be ready by 12pm. Went out for breakfast and came back at 12am but was told room number is ready but room not ready as still need cleaning, then I was thinking why is an international hotel haggling with me when the room is already pre paid? Even when I booked sea view, I was only granted partial view. And what happened to the room that was available back at 10am? No answer was given as I have problem conversing in Korean and I don't want to make a fuss.
4. Front desk will be more helpful if they smile more, we are here to stay and have fun. Not a deal breaker as the earlier mentioned concierge guy is a friendly lad.
5. Swimming pool comes with tight rules, needing swimming cap although the first day I swam nobody came and informed me I must have a swimming cap. Imposing fees on natural hot springs facility and also rules do irk me.
Overall a good stay, I enjoyed myself in Busan. I learnt there are renovations on going so will look forward and stay again whenever there is a good deal.

Dear Guest,
Thank you for bringing to our attention inconveniences you have encountered during your last visit to our hotel.
Please rest assured that I would share this with my management team and have come up with plans to improve the level of service and product excellence to ensure our standards are consistently followed.
I hope that we will have the opportunity to welcoming you back soon and allow us to show you our true level of service.
Yours sincerely,
Sincerely,
Chang-Hyun Chun
General Manager

jeongk3052015/04/22

« good deal with delightful view and breakfast »

It was unusual trip with Mon and myself. I was concerning easy access to beach and Haeundea area Mother can take a walk. I was struggle btw Westin Chosun & Novotel, then I found good deal thru ‘accorhotel.com’. I reserved city view room but we’ve got corner room so we could have little bit of beach.
Mother and myself both think it was nice stay even though the building was quite old and bathroom was too uncomfortable. Because staffs were great, breakfast was delightful.

Dear Valued Guest,
We very much appreciate your comments regarding your stay at the Novotel Ambassador Busan. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Chang-Hyun Chun
General Manager
Novotel Ambassador Busan

JBMunich2015/04/12

« Hotel not customer friendly oriented »

As member of the loyalty program I am receiving at each stay a voucher for a free drink. It is the first time in my long experience wiyh ACCOR that an hotel refused to give a voucher for 2 guests when I am travelling with my wife!
But in the same time they informed us that the spa was closed the day we were staying! But no compensation!
People at the reception were really not friendly.
Under these circumstances and after a look at the prices of the restaurant we decided to have our diner outside.

Dear Guest,
Thank you for bringing to our attention inconveniences you have encountered during your last visit to our hotel.
Please rest assured that I would share this with my management team and have come up with plans to improve the level of service and product excellence to ensure our standards are consistently followed.
I hope that we will have the opportunity to welcoming you back soon and allow us to show you our true level of service.
Yours sincerely,
Sincerely,
Chang-Hyun Chun
General Manager

Danielwang11302015/04/12

« recommended »

Great location, you can face the sea just in front of the room window. Good service, the reception can answer all your questions. Provide happy hour and breakfast for Accor Platinum member. Also there is bus to the airport just across the street.

Dear Valued Guest,
We very much appreciate your comments regarding your stay at the Novotel Ambassador Busan. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Chang-Hyun Chun
General Manager
Novotel Ambassador Busan

OneRosyth2014/10/05

« Hotel with a beach »

This hotel is situated in the heart of Haeundae Beach. During our stay we 'bumped' into Busan International Film Festival. There are lots of fun and shining stars on the beach attending the event. This hotel is within 6 minutes walk from a subway and has a fantastic Haeundae Market along the way to the subway. However, do note that it is not near the KTX train station or airport. Hotel staff is friendly and courteous. Room is a bit small for a 4 star property. Other facilities are in place but nothing to shout about.

Dear Valued Guest,
We very much appreciate your comments regarding your stay at the Novotel Ambassador Busan. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Chang-Hyun Chun
General Manager
Novotel Ambassador Busan

Mark F2014/08/30

« Ideal for the beach »

A very nice room and helpful staff. Best location for the beach. Bring your own beach towel. A few minutes walk to the subway. Free parking is nice, but fold up your mirrors going up and down the corkscrew ramp in the garage.

Dear Valued Guest,
We very much appreciate your comments regarding your stay at the Novotel Ambassador Busan. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Chang-Hyun Chun
General Manager
Novotel Ambassador Busan

Eunsang J2014/08/07

« Everything is good! »

Good location in front of beach.
Good view.
Good service all staff.
a little old out side of building, but room is great!!
Night time, something noisy because of event held in the baech.
Overall everything is good!!

Dear Guest,
Thank you for bringing to our attention inconveniences you have encountered during your last visit to our hotel.
Please rest assured that I would share this with my management team and have come up with plans to improve the level of service and product excellence to ensure our standards are consistently followed. Specially,we checked again outside noisy you mentioned.
I hope that we will have the opportunity to welcoming you back in the near future and allow us to show you our true level of service.
Yours sincerely,
Chang-Hyun Chun
General Manager
Novotel Ambassador Busan

Hong Sun Y2014/08/06

« my summer vacation »

Novotel busan is very good for my family, especailly my children. It's faculty is some old but I'd like to go to the hotel for my family. The scenery is good but city view is not. Food is good for health.

Dear Valued Guest,
We very much appreciate your comments regarding your stay at the Novotel Ambassador Busan. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Chang-Hyun Chun
General Manager
Novotel Ambassador Busan

Melinda B2014/05/27

« Business Trip May'14 »

While this hotel is ranked highest in the area, I would say updates to the hotel are needed. No clock in room, Nor did I ever find a layout of the hotel so I could find the pool area and fitness area easily, it was also not marked clearly how to get outside access to the beach while I did find these it took walking around and searching on my part instead of have a map with what the hotel offered in my room. Also no room service menu showing prices was readily available in my room. This property was clean and the staff very friendly just needs updates.

Dear Valued guest,
Thank you for bringing to our attention inconveniences you have encountered during your last visit to our hotel.
Please rest assured that I would share this with my management team and have come up with plans to improve the level of service and product excellence to ensure our standards are consistently followed. I hope that we will have the opportunity to welcoming you back in the near future and allow us to show you our true level of service.
Yours sincerely,
Chang-Hyun Chun
General Manager
Novotel Ambassdor Busan
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Lowest prices found over the following seven days.These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.

Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.