Recent guest reviews

Look. I’m going to level with you... Save yourself from this place. The cleaning staff doesn’t exist. Upon entering the room it was fairly evident that it had been “lived” in. Certainly the cleanliness did not come close to any hotel standard I’m aware of. We’re talking fingerprints (greasy-looking) all over the windows. Dirty fingerprints on fridge/microwave. Filthy dust in all corners. Paint literally peeling from the walls. Beds dipping in the middle. When asking for fresh towels we were made to bring the dirty ones to front desk. Crumbs were in the corridor for the entire stay there, four days. Gross. There was a broken drawer in the chest of drawers and just look how it was left (see pic). Ok. Also, I did feel the need to carry a a safety device while in the parking lot. I’m being generous with two stars.

The room was well appointed but upon arrival I asked for the advertised cookware and I received one plate, two coffee cups, two drinking cups, two soup spoons, one fork and one butter knife. I asked for pots and was told they were short those, they would see if they could get those at another location. they did three days later. The stove was so out of level that cooking was a nightmare. The electric burners kept popping out of the connection. The toilet kept clogging so I asked the front desk to take care of this, they handed me a plunger. Outrageous!

The room was very clean and the staff was friendly and also the room was big. There wasn’t much noise and I could sleep very welll. I would recommend this hotel to anyone looking for a nice clean place for a decent price

Checking in we stopped at the other extended stay across the street and down a little and that one looked to be falling apart at the entrance. We were glad to know we were staying at the other one that was supposed to be newly renovated. It wasn't. The first room they put us in had the most pungent smell of mildew and cat pee that we had to deal with until another room opened up the next day. The house keeper the next day immediately knew the room we were talking about and said it was just recently HEAVILY used. Whatever that means. Any pet friendly place that's newly renovated should not have carpet for many reasons. So all rooms have old smelly carpet that's obviously not been renovated. The second room smelled better but had a broken fridge, towel hanger was duct taped together and the entire carpet was wet and flooded from the AC unit and out poor dog was in the ground. We had to use towels and puppy pads to keep him off the wet ground.
The only positive experience we had at this place was the main house keeper that took care of us when the front desk wouldn't. She made sure the maintenance guy even got our satellite TV working again. The front desk women just glared at people and the one Jamaican girl pretended not to speak English so she wouldn't have to do anything for anyone.
I would never recommend this place to anyone and this place needs renovated it is NOT newly renovated. Or maybe it is but with second or third hand everything. Plus dogs were barking everywhere.

Great stay...The staff was very friendly. Internet was not the greatest but it worked (had to get "upgraded" wifi to stream on Apple TV). Was there for 3 months so I would've like to have a better exercise room and laundry area.
Overall a good experience

As indicated in an earlier part of this review the entire building smell like marijuana from the day I got there to the day I left ,consequently I was accused of smoking but the whole inside of the building smells like smoke so I don't know how one could see where it was actually coming from. If they clean the rooms daily instead of once a week they could figure out where it was coming from and treat their guests with proper respect.

Minimal staff on duty-not enough to do the job. However, staff was friendly and accommodating. Wonderful crew.
Stairwell floors were littered with trash and floors had spills on them. They were not cleansed during our 3 day stay. Outdoor garbage cans were overflowing and not emptied at all during our stay.
Bathroom was dirty. Hair in drawers. Mold in shower.
Pool had so much chlorine it ruined 3 bathing suits.

A great place for the price. We've stayed here to spend time with family a few times. Because the set-up includes a small kitchen and sitting area, family can hang out with us comfortably instead of invading their space all the time.

It was a great stay, me and my wife enjoyed it tremendously. We were out and about in all the surrounding cities most of the time but she loved the bed and the comfortable pillows. If she's happy I'm happy, great hotel.

Booked this through Priceline for one night stay. After reading the reviews I was extremely nervous about staying here. It was better than expected. The water in the shower did not get hot and also would "spit" out as if there was a problem with the pipes. The breakfast is just a breakfast bar and coffee but Cracker Barrel is across the street.

4699 Lenoir Avenue SouthJacksonvilleFL

Hotel highlights

Free on-the-go breakfast

Free WiFi in rooms and public areas

Free parking

Outdoor pool

Located in Southpoint, Extended Stay America - Jacksonville - Lenoir Avenue South is within a few miles (5 km) of sights such as Promenade Shopping Center and University Mall. This 73-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi. It's also near Saint Vincent's Medical Center Southside and Cedar Hills Shopping Center.

Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.

Property features

At Extended Stay America - Jacksonville - Lenoir Avenue South, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. If you decide to drive, there's free parking. Front-desk staff can help secure valuables, and provide local restaurant recommendations. Additional amenities include coffee/tea in a common area, laundry facilities, and barbecue grills.

Room options

Studio, 1 Queen Bed, Non Smoking

from$77

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Queen 1 | Sleeps 4

Deluxe Studio, Multiple Beds, Non Smoking

Full 2 | Sleeps 6

Reviews from Trip Advisor

53% of guests recommend this hotel

Total of 92 reviews

Hotel Amenities

Property Details

Entire property renovated in December 2016

Smoke-free property

73 rooms

3 stories with elevator access

Hotel Services

Front-desk safe

Laundry facilities

Elevator

Rooms

Kitchen with refrigerator, stovetop, and microwave

Coffee maker

Private bath with bathtub/shower

Free toiletries

Flat-screen TV with cable service and premium channels

Phone with free local calls

Desk

Weekly housekeeping

Air conditioning

Hair dryer available on request

Internet

Public areas: Free WiFi

Guestrooms: Free WiFi

Drinking + Dining Details

Free on-the-go breakfast is served daily from 6 AM to 9:30 AM.

Having Fun

Recreation features at Extended Stay America - Jacksonville - Lenoir Avenue South include an outdoor pool and a fitness center. Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Pools

1 outdoor swimming pool

Fitness

Fitness center

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Arrivals + Departures

The front desk is available during limited hours. Driving? This property offers free parking.

Check-in starts at 3 PM and ends at midnight

Check-out: 11 AM

Pets

This property welcomes pets for USD 25 per pet, per day (maximum USD 150 per stay)

Up to 2 per room

Restrictions apply

For more information, guests can reach out to the property at the number on the booking confirmation

Things To Know

Details about charges, deposits, or other important information:
Additional information about polices, regulations, and more:

Charges for extra guests may apply and vary depending on the property's policy.

A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.

Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.

The following credit cards are accepted: American Express, Diners Club, Discover, JCB International, MasterCard, and Visa.

No cribs or infant beds are available.

No rollaway or extra beds are available.

A valid credit card is required at check-in for incidentals and damages, otherwise a USD 100 cash deposit per room, per stay will be collected. The deposit is refunded at check-out after satisfactory inspection. If refund is over USD 100, a check will be mailed within 14 days of departure. For more details, please contact the property using the information on the reservation confirmation received after booking.

Mandatory Fees and Taxes

You'll be asked to pay these charges at the property:

Cash deposit: USD 100 per stay

These are all of the charges provided to us by the property. However, charges can vary based on the room you book or length of stay.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

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