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Top Customer FAQ's

Yes, if you purchase the Vitality Stack (packets/bottles), Activated Essentials, or the Ultimate Stack, you will receive free shipping. If you add additional products to your order when ordering these stacks, your entire order will ship for free.

Yes, the Vitality Stack Packets are BPA free.

It depends on your area. The Scalp Serum box is absolutely recyclable. Tubes are made of LDPE material (Low-Density Polyethylene) and marked 4. The Caps are made of PP (Polypropylene) and marked 5. Check with your local recycling authority before throwing them away.

Since we can’t guarantee quality after the expiration day, we don’t recommend using them after they expire.

Each product is manufactured in the U.S.A.

If you have a sensitive scalp, test each product on your inner forearm first. If no irritation occurs after a few minutes, you’re good.

Go for it! These products are safe to use on chemically treated hair.

Yes, Invigorating Shampoo and Nourishing Conditioner are great for everyday use or periodically based on individual needs. We also recommend using the Scalp Serum every day – or even twice a day for best results.

Because TrueScience Scalp Serum contains soybean oil, anyone with a soy allergy should avoid using it. However, the soybean oil used in the scalp serum is protein free. If you still want to use it, test product on the inner forearm before using it on your scalp. Apply a small amount to your inner forearm. If no reaction occurs after a few minutes, apply to scalp as directed.

Yes, these products are non-GMO.

You bet! The system works on any head of hair.

Yes, all products are free of added animal derivatives.

No. None have been added.

Yes. And it smells great! The Invigorating Shampoo, Nourishing Conditioner and Scalp Serum fragrance comes from essential oil from peppermint and hint of thyme.

Most of the active ingredients are plant-based. Invigorating Shampoo is 98.9% naturally derived. Nourishing Conditioner is 94.8% naturally derived and the Hair Serum is 98.65% naturally derived.

You bet it does! The TrueScience Hair Care system was mindfully formulated with Nrf2 ingredients, which are different than the TrueScience Beauty system.

To reset your password, please login at https://evo-lifevantage.myvoffice.com/. Under the Account Services tab is Account Information. To reset your password, click on Password. After completing this page, don’t forget to save your changes by clicking on the Save Changes button.

If you have forgotten your password, go to your Back Office login page and click on “Click here for assistance” under the LOGIN button.

If you have additional questions or have forgotten your account number, please don’t hesitate to contact Distributor Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response. You can also take advantage of our live chat feature at http://sayles.lifevantage.com/.

Vegetable-based capsules.

It is recommended to only use according to the directions on the label (two capsules per day).

No. We have not tested Protandim NAD Synergizer on pets and do not recommend giving it to our furry loved ones. We do recommend giving your pets Petandim, it’s a dog-friendly formulation.

Yes, Protandim NAD Synergizer is Vegetarian.

We do not expect there to be any side effects for the typical Protandim NAD Synergizer consumer. However, some individuals may have natural allergic responses or sensitivities to one or more of the ingredients, just as some people are allergic to pollen or penicillin. If you are experiencing any adverse reaction, discontinue use of the product and call Distributor Support at 1 (866) 460-7241.

As with any supplement, particularly if you have a medical condition and are taking medication or other supplements, you should speak with your healthcare provider before taking Protandim NAD Synergizer. If you experience nausea, vomiting, diarrhea or any other difficulties after taking Protandim NAD Synergizer, discontinue use and consult your healthcare provider.

The shelf life for Protandim NAD Synergizer is two years from the date of manufacture.

Some of the active ingredients in Protandim NAD Synergizer are fat soluble, so taking Protandim NAD Synergizer with a meal containing some fat allows the ingredients to be absorbed more efficiently (but it’s not absolutely necessary).

Yes! Protandim NAD Synergizer does not contain any banned or controlled substances. The BSCG symbol will be added to the Protandim NAD Synergizer label after the first production is tested. The BSCG logo will assure consumers that every lot of Protandim NAD Synergizer has been analyzed and certified by the Banned Substances Control Group (BSCG) to be free of all substances banned by the World Anti-Doping Agency (WADA).

Protandim NAD Synergizer will be certified by NSF International after our product is tested. Certification by NSF means that an independent organization has reviewed the manufacturing process of a product and determined that the final product complies with specific standards for safety, quality or performance. NSF certification is recognized by regulatory agencies at the local, state, federal and international level, and NSF periodically conducts audits and product testing to verify that the product continues to comply with the standard.

Yes, we meet or exceed cGMPs for Dietary Supplements. LifeVantage establishes the safety and purity of all its ingredients through independent laboratory testing, auditing and third party certifications. We have one of the most comprehensive quality systems in the industry, and many other companies now request the same quality standards that LifeVantage requires of our manufacturers and suppliers.

If you have additional questions about our manufacturing practices, please contact Distributor Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

The FDA does not approve dietary supplements, however, companies must follow all regulations and submit a notification to the FDA within the first month of marketing a new product. Additionally, manufacturers and distributors must ensure all claims and information on the product label and any other labeling are truthful and not misleading. Under FDA regulations, all domestic and foreign companies that manufacture, package, label or hold dietary supplements, including those involved with testing, quality control, and dietary supplement distribution in the U.S., must comply with current Good Manufacturing Practices (cGMPs) for dietary supplements.

Yes, the FDA regulates both finished dietary supplement products and dietary ingredients. Dietary supplements are regulated under a different set of regulations than those covering “conventional” foods and drug products. Manufacturers and distributors of dietary supplements and dietary ingredients are prohibited from marketing products that are adulterated or misbranded. Firms are responsible for evaluating the safety and labeling of their products in order to comply with the Dietary Supplement Health and Education Act (DSHEA) and FDA regulations. The FDA closely monitors the marketplace for illegal products (products that may be unsafe or make misleading claims) in a variety of ways, including inspections of dietary supplement manufacturers and distributors, dietary supplement websites, consumer complaints, and occasional laboratory analyses of products.

All Protandim NAD Synergizer manufacturers are required to maintain a strict allergen program to protect against any potential cross contamination of allergens. These facilities are frequently audited to ensure that the processes and protocols are being strictly adhered to to ensure the safety of the product.

The raw ingredients are tested, carefully weighed out, blended and packed into capsules following strict Good Manufacturing Practices (GMP) guidelines. Every lot of finished Protandim NAD Synergizer is tested for compliance to approved specifications in addition to receiving a final quality inspection following dietary supplement regulations. Every lot must, meet or exceed established finished product specifications before it can be released by LifeVantage Quality Assurance.

No, the individual ingredients in Protandim NAD Synergizer aren’t as effective in supporting the expression of genes that are part of the signaling pathways to activate the NAD dependent enzymes as LifeVantage’s botanical blend.* For best results, it is recommended to take the entire Protandim line.

No, we do not recommend this product for children. Our products are made for individuals 18 years-of-age and older. This product should not be taken by children.

No, we do not recommend this product if you are pregnant or nursing.

Yes.

Yes.

Please consult your physician if you are taking any medication before use.

Yes.

The suggestion is for adults to take two capsules daily. No specific time is recommended. It is recommend not to take within six hours of bedtime.

Protandim Nrf2 and Nrf1 Synergizers work together to reduce oxidative stress and support mitochondria biogenesis and function. With the addition of NAD Synergizer, we can now target other biochemical pathways known to support healthy aging and increased health span.

Researchers and scientists agree that aging is the natural result of overall cellular deterioration. One major way this occurs is through exposure to free radicals, other oxidants, and toxicological insults. It is impossible to avoid these exposures because the food you eat, the air you breathe, our modern lifestyles, stress, and even exercise, but we can do certain things to maintain our health as we age. The human body naturally fights these insults by producing its own antioxidant and detoxification enzymes through Nrf2-dependent mechanisms. However, as we grow older, Nrf2 works less efficiently. That’s where Protandim® Nrf2 Synergizer TM plays a critical role. It supports these Nrf2-dependent mechanisms to boost the body’s production of antioxidant and detoxification enzymes. Another natural phenomenon relating to the aging process is our mitochondria (the cell’s powerplant) begins working less efficiently. Less efficient mitochondria produce less energy and produce excess free radicals and other oxidants. Supporting overall mitochondrial function is important to promote overall health as we age. Protandim NRF1 was designed to both increase mitochondrial number and provide ingredients shown to support mitochondrial health. Lastly, another major significant effect of the aging process is a decline of cellular NAD levels and reduction of sirtuin activity. Sirtuin activity has been shown to play a major roll in supporting overall health. Protandim® NAD Synergizer TM was designed to support NAD levels and sirtuin activity. Thus, taking the entire Protandim family of products will help support all of these significant aspects of the aging process.*

NAD is essential for sirtuin activity throughout the entire body and sirtuin activity declines with age. Protandim® NAD Synergizer TM supports the expression of genes that are part of signaling pathways to activate NAD-dependent enzymes and increase sirtuin activity. Therefore moving beyond NAD and into the real goal–sirtuin activity.

NAD is the abbreviation for Nicotinamide Adenine Dinucleotide.

It is recommended to only use according to the directions on the label (2 capsules per day).

Although dietary supplement manufacturers must register their facilities with FDA, they are not required to get FDA approval before producing or selling dietary supplements. Manufacturers and distributors must ensure all claims and information on the product label, as well as any other labeling, are truthful and not misleading. Under FDA regulations, all domestic and foreign companies that manufacture, package, label or hold dietary supplements, including those involved with testing, quality control and dietary supplement distribution in the U.S., must comply with current Good Manufacturing Practices (cGMPs) for dietary supplements.

We have not tested Protandim NRF1 Synergizer in pets, so we do not recommend it.

Yes, Protandim NRF1 Synergizer is Vegetarian.

Vegetable-based capsules.

By helping to promote cell function by maintaining the health of the mitochondria.*

Yes, the FDA regulates both finished dietary supplement products and dietary ingredients. Dietary supplements are regulated under a different set of regulations than those covering “conventional” foods and drug products. Manufacturers and distributors of dietary supplements and dietary ingredients are prohibited from marketing products that are adulterated or misbranded. Manufacturers are responsible for evaluating the safety and labeling of their products in order to comply with the Dietary Supplement Health and Education Act (DSHEA) and FDA regulations. The FDA closely monitors the marketplace for illegal products (products that may be unsafe or make misleading claims) in a variety of ways, including inspections of dietary supplement manufacturers and distributors, dietary supplement websites, consumer complaints, and occasional laboratory analyses of products.

No, we do not recommend this product for children. Our products are made for individuals 18 and older.

No, we do not recommend this product if you are pregnant or nursing.

Please consult your physician if you are taking any medication before use.

No, Nrf1 will not interfere with any of the PhysIQ Products.

Yes!

It is the production of ATP.

Adenosine triphosphate (ATP) is the major energy currency of the cell. In other words, ATP is the form of energy used by your cells.

Mitochondrial biogenesis is the process by which new mitochondria are formed in the cell. Mitochondrial biogenesis is activated by numerous different signals during times of cellular stress or in response to environmental stimuli such as exercise.

Nutrigenomics is the study of how nutrition and naturally occurring compounds affect our genes and how they are expressed.

Nrf1 stands for Nuclear Respiratory Factor 1. It should not be confused with NFE2L1 which is Nuclear factor erythroid 2 like-1.

Protandim Nrf2 Synergizer’s results stem from its ability to activate the transcription factor known as Nrf2. Nrf2 is a protein messenger contained in every cell of the body that sends information to the cell’s DNA. Protandim Nrf2 Synergizer contains five ingredients that are known as Nrf2 activators.

When Nrf2 is activated, it enters the nucleus and turns on several hundred genes, known collectively as “survival genes.” These genes enable cells to survive in the face of several different kinds of stress, especially oxidative stress, which occurs when free radicals and other oxidants overwhelm the body’s natural antioxidant enzymes. As a Nrf2 activator, Protandim Nrf2 Synergizer helps keep the body safe from free radicals and oxidants by activating these survival genes.

Instead of providing the body with additional dietary antioxidants, Protandim Nrf2 Synergizer supports your body from within by turning on its own antioxidant defense system. By upregulating the production of antioxidant enzymes and other protective proteins, Protandim Nrf2 Synergizer helps to reduce free radical damage and prepare cells for exposure to future stressors. Additionally, each antioxidant enzyme can react with and deactivate millions of free radicals every second. This makes them one million times more effective than dietary antioxidants, which can only scavenge free radicals on a “one-to-one” basis. This is why Protandim Nrf2 Synergizer is different than any other dietary supplement on the market today.

No, they are not certified organic; however, at LifeVantage, we perform pesticide, herbicide, and heavy metal testing on every lot of raw material to assure we have only safe, high quality products.

No, there are no dyes or food colorings in Protandim Nrf2 Synergizer. One of the active ingredients in Protandim Nrf2 Synergizer, Curcuma longa (Turmeric) is intensely yellow, adding to the yellow coloring of the tablet.

No, the individual ingredients in Protandim Nrf2 Synergizer aren’t as effective in activating the Nrf2 pathway as LifeVantage’s botanical blend. Previous studies of Protandim Nrf2 Synergizer have shown a very clear and potent synergy whereby the 5-ingredient blend is significantly more effective than any of the individual ingredients in 1) inducing Nrf2; 2) triggering the production of internal antioxidant enzymes and; 3) stimulating the expression of a variety of
cellular survival genes.

Yes, we meet or exceed cGMPs for Dietary Supplements. LifeVantage establishes the safety and purity of all its ingredients through independent laboratory testing, auditing and third party certifications. We have one of the most comprehensive quality systems in the industry, and many other companies now request the same quality standards that LifeVantage requires of our manufacturers and suppliers.

Yes, the raw ingredients are pressed into tablet form. Our tablets are pressed without any extraneous heat. The only heat that results from the process is from natural friction. There is no raw material degradation from the process. This is considered “cold” pressed or “soft” pressed.

We do not expect there to be any side effects for the typical Protandim Nrf2 Synergizer consumer. However, some individuals may have natural allergic responses or sensitivities to one or more of the ingredients, just as some people are allergic to pollen or penicillin. These allergic responses to Protandim Nrf2 Synergizer generally appear as gastrointestinal disturbances (i.e., stomach ache, diarrhea, vomiting) or sometimes as a headache or rash on the hands or feet. The symptoms typically disappear if Protandim Nrf2 Synergizer use is discontinued. If you are experiencing any adverse reaction, discontinue use of the product and call Distributor Support at (866) 460-7241.

Many people mistakenly believe their antioxidant needs are fulfilled by eating blueberries, drinking expensive “miracle juices” and applying antioxidant facial creams. What they don’t realize is that their daily antioxidant needs cannot be fulfilled by consuming any amount of blueberries, dark chocolate or red wine. Effective antioxidant protection absolutely requires adequate production of the body’s own antioxidant enzymes. Protandim Nrf2 Synergizer contains a unique, patented blend of ingredients that have been proven to stimulate the production of antioxidant enzymes and protect against cellular stress.

No, there is no known mechanism whereby Protandim Nrf2 Synergizer loses effectiveness over time. The formula has not been changed, and bioactivity is monitored to maintain consistent potency with regard to the activation of the Nrf2 transcription factor–the mechanism by which Protandim works.

The shelf life for Protandim Nrf2 Synergizer is three years from the date of manufacture.

It’s best to take Protandim Nrf2 Synergizer with food. Some of the active ingredients in Protandim Nrf2 Synergizer are fat soluble. Although it is not absolutely necessary, taking it with a meal containing some fat allows the ingredients to be absorbed more efficiently.

Yes! Protandim Nrf2 Synergizer is not a controlled substance, nor does it contain any banned or controlled substances. The BSCG symbol on the Protandim Nrf2 Synergizer label assures consumers that every lot of Protandim Nrf2 Synergizer has been analyzed and certified by the Banned Substances Control Group (BSCG) to be free of all substances banned by the World Anti-Doping Agency.

Protandim Nrf2 Synergizer is the only supplement proven in a peer-reviewed, human clinical study to reduce cellular stress in humans by an average of 40 percent in 30 days. Protandim Nrf2 Synergizer is patent protected and is the subject of 20 peer-reviewed clinical studies. Protandim Nrf2 Synergizer works to support the body’s own protective measures by turning on its internal antioxidant defense system, regulated by the protein Nrf2. When activated, Nrf2 triggers cells to produce naturally occurring antioxidant enzymes as well as housekeeping “cleanup” proteins which work together to deliver balanced protection against cellular stress.

Researchers and scientists agree that aging is the result of cellular deterioration caused by free radicals. It is impossible to avoid free radicals because the food you eat and the air you breathe, as well as stress or even vigorous exercise, can stimulate cells to produce destructive free radicals in staggering numbers. The human body fights free radicals by producing its own antioxidant enzymes, but as we grow older our bodies produce more free radicals and fewer of these antioxidant enzymes to fight the battle of aging. That’s where Protandim Nrf2 Synergizer plays a critical role by boosting the body’s production of antioxidant enzymes at the cellular level with enough neutralizing
capacity to reduce age-related increase in free radical damage.

Wellmune® is an ingredient clinically proven to naturally support immune response and protect against physical and lifestyle stress. This healthy yeast beta glucan supports year-round energy and health. It boosts your immune system without overstimulating it — ensuring you don’t add unnecessary stress to your system.

Yes. ProBio is 100% free of gluten and wheat.

This patented, controlled-release technology delivers naturally derived probiotics deep into your gastrointestinal tract. It releases healthy bacteria over a 10-12 hour period while ProBio makes the journey through your digestive tract. This ensures that your probiotics get to your small and large intestine — where they’re needed most.

No. ProBio is formulated for adult use only.

Less than 1% of test groups report any side effects. Of those that report side effects, it’s usually limited to excess gas. This problem is remedied when the user discontinues use for a few weeks and then resumes taking probiotics at a smaller dose.

No, Probio does not contain Nrf2 ingredients.

Yes, ProBio is dairy-free.

Please consult your physician before using any supplement products while you’re pregnant or nursing.

Refrigeration is not needed. ProBio is stable and effective for up to 18 months at room temperature when sealed in the original package.

This is an industry term that stands for “colony-forming units” and measures the number of healthy live bacteria present in a product.

To add a co-applicant, please fill out the Amended Distributor Application (this form can be found in your eVO under the Communications tab, Library) and send the completed form to compliance@lifevantage.com.

To remove an existing co-applicant on your account, no amended application is required. Simply have the co-applicant send a letter to Compliance, with their physical signature, stating their request. It is also acceptable to take a picture of this letter and email it to Compliance as well.

If you have additional questions about co-applicants, please call Distributor Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

To change the last name on your account, please fill out the Name Change Request Form along with the Amended Distributor Application. These are all in one form and can be found in eVO under the Communications tab, Library. We will also need a copy of the legal document showing the change – Marriage License/Divorce Decree/etc… Once completed, forward all appropriate documentation together to compliance@lifevantage.com.

If you have additional questions, please contact Distributor Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

To change the name on your account to a business name, please fill out the Name Change Request Form, the Amended Distributor Form, and the Business Entity Form. These forms can be found in your eVO under the Communications tab, Library. Business documents are also required to verify ownership. Articles of Incorporation, Articles of Organization, Annual Report, etc… are all acceptable forms of business documentation. Business letterhead, cards, or marketing materials are not accepted as business documents. Forward all completed forms and business documentation together to compliance@lifevantage.com.

To change the name of your account from a business name to your personal name, please fill out the same forms mentioned above and include formal documents to verify your legal name. Court documents, tax documents, or a passport are acceptable forms of a formal document. A Drivers License is not accepted as formal documentation. Forward all completed forms and formal documentation together to compliance@lifevantage.com.

To change the name of your account from a business name to another business name, please fill out the same forms mentioned above. In addition, fill out a Business Entity Form for BOTH businesses. Include appropriate business documentation and forward together with all completed forms to compliance@lifevantage.com.

A $25 fee will be charged to change the name on your account.

If you have additional questions, please contact Distributor Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

This would be considered a Transfer of Distributorship.

To transfer an account, the account must be in good standing. The transferee/buyer cannot already have an existing customer or Distributor Account (even under a business name.) If the transferee/buyer has a spouse that has an existing account, they must have the same enroller. As such, if the transferor/seller of the account being transferred is under a different enroller, they will have to submit both an Enroller Change Form and Placement Change Form before they can transfer their account to that individual.

To make this change, please fill out the Transfer of Distributorship form that can be found in eVO under Forms by going to the Communications tab, Library. Page 1 is filled out by the individual who is transferring the account. Page 2 is filled out by the buyer of the account. The buyer then needs to fill out a Distributor Application which can also be found in eVO under Forms.

If either individual (seller/transferor and buyer/transferee) is a business, a Business Entity Form must also be submitted.

After all documents are completed, please forward to compliance@lifevantage.com.

A transfer fee of $100 will be charged for this service.

If you have additional questions, please contact Distributor Support at 1-866-460-7241 or email at support@lifevantage.com. Please allow 24-48 business hours for an email response.

Sinetrol® is a weight management blend — formulated from natural Mediterranean citrus. It uses sweet orange, blood orange and grapefruit extracts and their bioactive polyphenols to stimulate lipolysis. Sinetrol® is backed by published peer-reviewed studies. The studies demonstrate a reduction in body fat and in waist and hip size. The activity of Sinetrol is enhanced with natural caffeine from guarana. Visit fytexia.com to learn more about Sinetrol®.

No. PhysIQ Fat Burn is not recommended for use if you’re nursing or pregnant.

No, PhysIQ Fat Burn does not contain any Nrf2 ingredients.

Yes, you can use other LifeVantage Nutritional products with PhysIQ Fat Burn.

Some may experience gas or bloating if your current diet does not contain much fiber.

PreticX® is a researched backed ingredient that has been proven to significantly modify gut microbiota, helping to grow more species of good gut bacteria and support a healthy microbiome.*

Prebiotics are food for the probiotic and helps keep the probiotics alive and thriving in your gut. The relationship between the prebiotic and probiotic is to promote a healthy gut environment. The healthy balance of bacteria helps your body absorb nutrients you need from all other supplements and food you eat to help your body perform and feel good.

Please consult your physician before using any dietary supplements if you’re pregnant or nursing.

No. This product should be stored at room temperature in a cool, dark place.

Yes. It is a naturally sourced blood orange flavor.

Yes, you can use other LifeVantage nutritional products with PhysIQ Prebiotic.

PhysIQ Protein contains 18g of protein per serving.

No Casein has been added to PhysIQ Protein.

The human microbiome is composed of microbes that reside in and on our bodies. These microbes have potential to impact our bodies both positively and negatively. They contribute metabolic functions, protect against pathogens, and can educate the immune system. There are a few things that can affect our gut microbiome throughout our life, including physical environment, long-term diet and daily supplements, stress, and usage of antibiotics.

Please consult your physician before using any PhysIQ Protein if you’re pregnant or nursing.

No it does not contain Nrf2 ingredients.

No, it does not contain soy.

The flavor of PhysIQ Protein is vanilla.

No, PhysIQ Protein Shake is NOT a meal replacement. It’s a quick and convenient source of high-quality protein to take as part of a balanced daily diet.

PhysIQ Fat Burn uses smart ingredients to burn fat safely and naturally — It combines the wisdom of nature with the reliability of science to help your body shed unwanted pounds. Fat Burn doesn’t use any harmful stimulants to get results. It includes the fat burner Sinetrol to help reduce body fat and boost your metabolism and energy.

Although everyone is different, the product and its ingredients have been tested, and no side effects are expected.

Petandim is the first dog supplement product on the market that is formulated to reduce oxidative stress through Nrf2 activation. There are no other products like Petandim on the market.

Each bottle of Petandim has a shelf life of two years from the date of manufacture.

Petandim is recommended for all dogs over 12 weeks old and who weigh more than 4 pounds.

Petandim does not contain sugar.

Yes, Petandim is grain free.

Petandim is gluten free.

No, Petandim is not a vegan product.

The National Animal Supplement Council (NASC) is a trade association dedicated to protecting and enhancing the health of companion animals. Members (Purina, Hartz Mountain and others) are committed to the highest standards of quality for animal supplements and follow the guidelines that FDA has established for human supplements.

Petandim was specifically formulated for dogs and has not been tested on other animals.

Yes, Petandim was developed for all dog breeds.

No, Petandim is not certified organic.

It may take up to 60 days to see improved flexibility, activity, better health and cognitive function in your dog.

Petandim is not patented at this time.

No, Petandim does not contain yeast.

There no known negative side effects in dogs.

The dosage depends on your dog’s weight:

Toy dogs 4-10 pounds – 1/2 tablet per day

Small dogs 11-29 pounds – 1 tablet per day

Medium dogs 30-69 pounds – 2 tablets per day

Large dogs 70-109 pounds – 3 tablets per day

Giant dogs 110 pounds or more – 4 tablets per day

Yes, LifeVantage conducted a double-blind, placebo-controlled study administered by an independent third-party veterinarian who specializes in conducting clinical research trials.

Although there are no known interactions, always consult your dog’s veterinarian and tell them about all the medications and supplements that you give your dog.

Alaskan Pollock and Norwegian Cod.

No, you should not experience a fishy aftertaste. The soft gels have lemon and lime oil added in order to further hide any potential fishy aftertaste.

No, it does not contain Nrf2 ingredients.

We recommend consulting with your physician prior to use.

The AlaskOmega Omega-7 Palmitoleic Acid concentrates are derived from Wild Alaska Pollock. Palmitoleic acid is a monounsaturated fatty acid (16:1 n-7), which means it contains only one double bond, like oleic acid, the primary oil in olive oil. The potential human health benefits of palmitoleic acid are relatively unknown but research on this fatty acid has been increasing.

Overall, the current research so far has presented that omega-7 fatty acid may help to normalize lipid profiles, which improves heart health, fights insulin resistance and improves glucose uptake, and improves satiety and fat metabolism.

We recommend consulting with a physician prior to giving to children.

Yes, Omega+ is molecularly distilled.

AXIO products contain only natural flavors and colors. The AXIO flavors come from Sour Cherry, Green Grape, and Dragonfruit, while the AXIO Decaf comes from Red Raspberry, and Grapefruit.

AXIO products only contain natural colors.

AXIO products contain only the natural sweetener Stevia leaf extract.

Yes! The Axio products are designed to improve both physical and mental energy levels, while Protandim is designed to reduce cellular stress by activating the body’s protective Nrf2-pathway. Since the AXIO products contain several ingredients with known Nrf2-activating effects (Green tea extract, New Zealand pine park extract, and Quercetin), it is recommended to consume Protandim and AXIO at least one hour apart from each other, and ideally up to two hours apart, for optimal absorption and efficacy of each product.

For example, many people prefer to take their Protandim with breakfast or another meal to optimize absorption, while the AXIO is typically used between meals to maintain physical energy, mental focus, and overall well-being. Even though the AXIO contains several ingredients with Nrf2-activating effects, these ingredients are quite different from the ingredients in Protandim (even the green tea extracts are very different between products, with different methods of extraction and different bioactive polyphenol profiles). The Protandim formula has been optimized to provide Nrf2-synergy between each of it’s five individual ingredients, while the AXIO has been optimized to provide a multi-dimensional energy boost for both body and mind.

Yes, the ingredients are non-GMO.

The vitamins present in the AXIO energy drink are nature identical, meaning they have the same chemical structure as naturally derived vitamins. Because the vitamins are nature identical, they have been shown in studies to be safe, bioavailable, and effective.

While AXIO certainly can be consumed in conjunction with food, for best results, drink AXIO and AXIO Decaf between meals on an empty stomach.

Citric acid is manufactured by a natural fermentation of glucose syrup and sugar. There is no genetically modified material in the citric acid used in AXIO.

As per the Supplement Facts label there is no sodium in AXIO.

LifeVantage recommends consuming the products as directed.

The AXIO products are to be used as needed to get long lasting power, improved mood, enhanced concentration and focus.

AXIO has a shelf life of two years when stored in a cool, dark and dry place as directed.

Yes, 4 grams per packet.

This can be done in your eVO under the Account Services tab. Under the Website portion, find My Referral Site Admin. There you can edit your business site which includes your contact information. Make sure to save your changes by clicking on the blue Save Changes button at the bottom of the page. Your replicated site will show your name, phone number, and email address.

If you have additional questions about your replicated website, please contact Distributor Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

Yes. You can change the name of your replicated website in your eVO under the Account Services tab. Under the Website portion, find My Referral Site Admin. There you can edit your business site name. Your replicated site will be shown as www.uniquename.lifevantage.com.

If you have additional questions about your replicated website, please contact Distributor Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

When you log into your eVO for the first time, there will be a pop up window that appears so you can set yourself up to receive corporate communications.

If you would like to make changes to your current email settings, go into your eVO and look for the Communications tab at the top of the page. Hover over it and click on Notifications that appears in a drop down menu. There you can make changes. Please make sure to click on Update or Add when done to make sure your changes are saved.

If the Active boxes are checked and you are not receiving Corporate emails, please check your spam folder in your email to ensure they are not being sent to spam.

If you no longer wish to receive messages from Corporate, look under the Communications tab then click on Block Preferences. There you can opt out of emails.

If you have additional questions, please contact Distributor Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

Click the blue CONTINUE SHOPPING button in the bottom left of the screen. Please add items first, then delete items you do not want. If you only have one item, do not delete it before adding more items. Doing this will delete your Monthly Subscription. To delete items, simply click on the red X next to the item.

When finished and you are ready to check out, click on the shopping cart in the top right of your screen

To update your Shipping Address, click EDIT next to the current address, above your Order Summary

To update your credit card, click EDIT next to the current card info, above your Order Summary

To update the email address that we send your confirmation to, click EDIT next to the current email address, above your Order Summary

Once you are done making changes, click the blue SAVE CHANGES button

To confirm your changes were saved, we recommend logging out and back in to your Virtual Office for verification.

If you have additional questions about updating your order, please contact Distributor Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

To log in to your Virtual Office, go to www.lifevantage.com and click My Account located at the top, right side of the page. Then click Login. You’ll be directed to the Virtual Office login site. Enter your Distributor/Customer ID number and password.Then click Login.

If you have problems signing in or have additional questions, please contact Distributor Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

Unopened product and marketing materials returned within thirty (30) days of purchase shall receive a 100% refund. All returns must have a Return Merchandise Authorization (“RMA”), issued through Distributor Support. Product must be received by the Company within ten (10) business days of receipt of the RMA or the product will not be eligible for return.

Yes! If a customer wants to become a distributor, all they need to do is go into their back office and click on the upgrade link. By doing so, they will keep their current customers in their downline as well as their same ID number.

To track your packages, please follow these easy steps:

Login to your Virtual Office

Hover or click on the “Shopping” tab

Click on “Order & Package Tracking”

Click on the tracking number under “Pkg Tracking”

This will allow you to see where the package is in the shipping process.

If you have other questions about tracking an order, please contact Distributor Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

If you would like to cancel your Monthly Subscription, please contact Distributor Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

You bet! To set up an additional Monthly Subscription, please contact Distributor Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

To ensure your credit is applied properly upon receipt of your return, we need to set up a “return merchandise authorization” number before returning our product. If you send back our product without a RMA number, it delays the return process. The quickest way to credit your account is to contact us at 1-866-460-7241 or email support@lifevantage.com so we can easily issue a RMA number for your return.

Sending your order back with a RMA number will ensure your order will be processed as quickly as possible. If a RMA number is not included on your return, it’s likely your refund will be delayed.

If you have additional questions about returning product, please contact Distributor Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

This can be done in your eVO under the Shopping tab, Subscription Orders. When your subscription information appears, click on the blue Change button. Then edit your ship date. When the calendar pops up, please select the date you would like to have your Monthly Subscription ship out again. Then select Submit. The next pop up will ask you if you are sure you would like the shipment on the date you selected. Click OK and you’re done!

If you have additional questions about postponing your subscription, please contact Distributor Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

Hover over a product and a blue “ADD TO CART” button will appear. Click on it to add an item to your cart. You can then continue shopping by clicking on the black button in the middle of the screen, or click on the blue button in the upper, right hand corner to checkout.

After adding all items and clicking “CHECKOUT,” the following message will appear.
If you already have a distributor, please enter their name and click “FIND MY DISTRIBUTOR.” If you don’t have a distributor, no worries! Simply click “I DON’T HAVE A DISTRIBUTOR” and we would be happy to assign one for you.

After clicking “YES PLEASE” it will take you to the account screen. Make your selections and fill out the Shipping Information. When done, click the blue “CONTINUE” button. Your payment information will be entered on the next screen.

Enter your credit card info and click “COMPLETE PURCHASE.”

If you have additional questions, please contact Distributor Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

Please follow these quick and easy steps to update your address:

Login to your Virtual Office

Click SHOPPING

Click SUBSCRIPTION ORDERS

Click the blue CHANGE button on your current Monthly Subscription

To update your Shipping Address, click EDIT next to the current SHIP TO address, above your Order Summary

Once you are done making changes, click the blue SAVE CHANGES button

To confirm your changes were saved, we recommend logging out and back in to your Virtual Office for verification

If you have additional questions about changing your address, please contact Distributor Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

Log in to your Virtual Office and follow these step by step instructions:

1. Under the SHOPPING tab, click on MONTHLY ORDERS (Customers need to select the underlined order number)

2. Click the blue CHANGE button

3. Under Payment, click EDIT

4. Input new payment information

5. Click SUBMIT and SAVE

If you have additional questions about updating your credit card information, please contact Distributor Support at 1-866-460-7241 or email support@lifevantage.com. Please allow 24-48 business hours for an email response.

There is a chance your rank just hasn’t updated yet. Rank reflects the previous month’s volume and is updated on the 15th of each month.

If you feel like you still may have questions about your, feel free to contact us through one of our many support channels.

The primary reason we see numbers display differently is due to the different filters that are being applied. Be sure to check that the Customers, Distributors and Suspended statuses are filtered consistently.

If that still doesn’t do the trick, feel free to contact us through one of our many support channels.

The likely reason is that the default may be set to only show Distributors. Check out the filters to make sure the Customer filter is selected. If it’s still not showing what you’d like, feel free to contact us and we’ll try to get it figured out for you.

Primary Bonuses are your monthly bonuses. The following fall under the category of the Primary Bonus and are paid monthly:

Unilevel Commissions. This is your leveraged income opportunity. Simply put, these are commissions earned from recurring product sales within your organization.

Secondary Bonuses are weekly bonuses. Secondary Bonuses include the following and paid weekly:

Smart Start Bonus

Launch Bonus

For a detailed summary on the bonuses listed above, please see the Compensation Plan Long Form under Resources at the bottom of our home page.

You can contact Distributor Support by calling or texting 1 (866) 460-7241. They are also available by email, support@lifevantage.com. Please allow 24-48 business hours for an email response.

Office hours are Monday – Friday, 7 am – 6 pm MST. Live Chat is available during these hours.

PV is Personal Volume. Personal Volume is the commissionable value of products sold in a calendar month: (1) by the Company to an Independent Distributor; and (2) by the Company to the Independent Distributor’s personally enrolled Customers.

GV is Group Volume. Group Volume is the commissionable value of the LifeVantage products generated by an Independent Distributor’s Marketing Organization in a given month, not including the Personal Sales Volume (PV) of the subject Independent Distributor. (Independent Distributor Start Kits and non-product sales aids generate no Group Sales Volume.

OV is Organizational Volume. Organizational Volume is the commissionable value of LifeVantage products generated by an Independent Distributor’s Marketing Organization in a given month, including the Independent Distributor’s Personal Sales Volume (PV).

CV is Commissionable Volume. Commissionable Volume is all LifeVantage products on which Financial Distributions are paid. Start Kits and sales aids do not contain Commissionable Volume.

LifeVantage Corporation is a publicly traded (Nasdaq:LFVN), science-based company, dedicated to helping people reach their health and wellness goals through science-based solutions to oxidative stress. Founded in 2003, LifeVantage develops nutraceutical products, including Protandim Nrf2, that leverage the company’s expertise and that are intended to deliver significant health benefits to consumers.

Because LifeVantage Corporation is a publicly traded company, it has fiduciary responsibilities and set standards it must adhere to in order to remain in good standing with investors and the stock exchange.

There are a number of reasons why LifeVantage Corporation made the decision to distribute Protandim through network marketing, including the compelling fact that product sales through network marketing has grown into a multi-billion dollar industry.

After a great deal of analysis, LifeVantage concluded that this business model is an ideal way to sell Protandim because Protandim users are typically strong proponents of the product and this makes them want to share the product’s tremendous benefits with others. Network marketing business allows the distributors the opportunity to fully explain the product’s benefits and uses, a key advantage of this distribution model.

With the benefits and science of Protandim, we have the opportunity to be the next great success story in an industry known for producing fast-growing companies.

You can contact Distributor Support by calling or texting 1 (866) 460-7241. They are also available by email, support@lifevantage.com. Please allow 24-48 business hours for an email response.

Office hours are Monday – Friday, 7 am – 6 pm MST. Live Chat is available during these hours.

Our Purpose: We dare to imagine an abundant world where both physical and financial health is optimized. We believe your well-being matters. That’s why we’ve combined the cutting-edge re-search of nutrigenomics with a leveraged plan to build your own legacy. Because You Matter™

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After your order is processed we'll assign you your very own Distributor who may contact you directly. Look for an email from them as they provide personalized product support. By clicking below you are giving LifeVantage consent to share your name and email with your assigned Distributor.