It is going to take days to go over all of this, but what's emerged just in the first few hours is bad enough. It shows that the government and Ministry of Education were utterly incompetent. They underestimated the seriousness of the problems, they allowed a buggy system to go live, and they have been unable to discipline Talent2 to make them deliver the service which they had contracted to deliver. Heads need to roll. As for Talent2, they need to start delivering on their contract, otherwise they should be out. It is that simple.