Purchasing K7 Ultimate Security could not be easier. Read on for more information on how to order or upgrade.

1. How can I purchase K7 Ultimate Security?

Purchasing K7 Ultimate Security could not be simpler. To place your order forK7 Ultimate Security online, visit our online store, select the product that you require and simply follow the on screen instructions.

2. How do I know that K7 Ultimate Security is the right product for me?

If you are unsure as to which product best suits your needs, K7 Computing allows you to download a free, 30 day trial of K7 Ultimate Security. To find out more about either product, see the information in our product guides or go to our download center to try our products for free without any obligation.

3. The evaluation period of my trial version has expired, how do I purchase a full license?

If your free trial version of K7 Ultimate Security has ended and you would like to purchase a full license, simply visit our online store and follow the on-screen instructions.

Yes. K7 Computing Ultimate Security are certified by Microsoft for use with Windows Vista/windows 7

Ultimate Security: Registration & Activation

Information and FAQs relating to the registration of K7 Ultimate Security

1. What is a serial number and where can I find it?

The serial number is the unique license key that is used to register your product. For online purchases, the serial number will be displayed on the screen once you complete the order successfully and it is important that you make a note of this for future reference.

If you have purchased K7 Ultimate Security on a CD-ROM, you will find the serial number on the Quick Reference pictorial guide.

2. Why should I register my copy of K7 Ultimate Security?

Registering your copy of K7 Ultimate Security ensures that you can receive the latest updates from K7 Computing, ensuring that your PC has the best possible level of protection from the latest security threats.

Registering your product also ensures that copy of K7 Ultimate Security is correctly licensed, protecting you from software piracy.

3. If I fail to register my copy of K7 Ultimate Security after installing it, can I register it later?

Yes. You will be periodically prompted to register your product automatically by the software. To activate, simply follow the on-screen instructions.

4. Can I install K7 Ultimate Security on more than one PC?

As per the End User License Agreement (EULA), the standard license for K7 Ultimate Security allows for the software to be installed on one PC only.
However, if you would like to install K7 Ultimate Security on more than one PC, a version of the software licensed for three PCs is available.

Subscription is a service allowing K7 Ultimate Security users to ensure that their PC's have the best possible levels of protection.

Subscription entitles you to the following benefits:

* To upgrade the virus database

* To upgrade the version of the software

* To receive Technical support.

2. What is a renewal of a subscription?

When your current subscription expires, you will be prompted to renew in order to keep enjoying the above benefits. To renew your version of K7 Ultimate Security, simply follow the on screen instructions.

3. Do I have to be connected to the internet in order to download updates?

Yes. An internet connection is required in order to download software or virus updates for K7 Ultimate Security.
If you have a local update server configured then it�s not required to connect in all the system.

4. If I download the latest updates, am I completely protected?

Updating your copy of K7 Ultimate Security ensures that you have the best level of protection possible from all known virus threats.
K7 Computing's dedicated team of programmers is constantly working to develop solutions for the latest virus threats as soon as they become known.

Ultimate Security: Non-Technical Questions

Information about using antivirus software and general best practice information.

1. Will I be able to install the product on the other computer?

As per the End user License agreement, K7 Ultimate Security can be installed on one computer. However if you want to install the product on more than one computer, you can purchase multiple licenses.

2. Can I have more than one AntiVirus program installed on my computer?

It is not recommended to use more than one AntiVirus software on a computer.

3. What should I do before proceeding with the installation of your product?

1. Remove windows temporary files.

2. Uninstall any AntiVirus software that is currently on your computer.

3. Check the Free hard disk space.

4. Close all the applications before proceeding with the installation.

4. What are the basic steps that have to be done regularly to keep my pc safe?

1. Ensure that you have the most recent virus definitions.

2. Don't open unexpected attachments. Email attachments are the major source of virus infections.

3. Back up your data regularly.

4. Scan all new software before you install it.

5. If your computer starts acting strangely, run a virus scan.

Technical Support:

Ultimate Security: Installation

Antivirus Software

Antivirus Software is a program that detects and eliminates or neutralizes a virus program if a PC is infected. In Simple, Antivirus Software is a Virus Protection Software which protects computers from potential virus attacks.
Information on how to install Ultimate Security.

1. How can I install Ultimate Security?

Download Version:

1. To Install K7 UltimateSecurity insert the CD into the CD/DVD drive.

2. Choose Install K7 UltimateSecurity from the menu options provided

3. On clicking the Install button, the pre-installation scanner is loaded. If you suspect that your machine is infected click Next to run the pre-installation scan. Else, uncheck the scan option and click Next to skip the scan (It is recommended to run the pre-installation scan and then install the product)

4. At the end of the pre-installation scan, if any viruses are detected, a pop-up to restart the machine will be displayed. Else, proceed with the installation.

6. After the windows installer check is completed, the message, "Welcome to the Install Shield Wizard for K7 UltimateSecurity" will be displayed. Click Next on this window.

7. You will view a License Agreement Window. Please read the License Agreement and select "I accept the terms in the License Agreement" and click on Next.

8. The Install Shield Wizard will check for products which can conflict with K7 UltimateSecurity. If the Wizard identifies any product which can conflict with K7 UltimateSecurity, uninstall the conflicting software.

9. If no products are detected, the installation path will be displayed. Click Install to proceed with the installation.

10. Once the installation is complete, click the Finish button.

2. If I lost the product, how can I reinstall it?

For the Download version:

If you have setup-eng-us11.exe file on your computer, you can use the same file for the reinstallation.

If you do not have the setup-eng-us11.exe file, Download the trial version of the product from the Website.

Ultimate Security: Product Configuration

Ultimate Security: Product Configuration

Spam

An Unwanted or Unsolicited Junk email is called a Spam. Most of the spam mails or bulk emails carry lewd content, viruses or worms and reduce the user�s productivity. Also see Email borne virus.

How to configure your copy of K7 Ultimate Security.

1. How do I configure K7 Ultimate Security to scan all files in my computer?

1. Double-click the K7 icon in the System Tray. The K7 Ultimate Security main console opens.

2. Click the Tasks->Click on Scan My Computer for Viruses and Spywares

3. Click on Do a complete scan to initiate the complete system scan

2. How can I block a suspicious web link?

1. Open K7 Ultimate Security main console.

2. Click on settings-> then click on Configure how emails are filtered for Spam under Antispam.

3. Click on Click here to change the settings and Select the automatically check for updates

4. Select the appropriate option from the select the sequence drop down.

5. If your Internet connection is through a proxy server, select the Access Internet through a Proxy Server check box and enter the details of the proxy server in the fields provided.

6. If you are updating the product by configuring local update the server then enter the IP address of the local update server under when updating through local K7 Update server

5. Click ok to close the configuration window.

6. Make sure you are connected to the Internet and click on Click here to check for new updates

7. Once the product has been updated you will need to close all open applications and reboot your computer (If required)

Technical Question

1. The status of the scan report says not cleaned. What should I do?

Please zip the file with a password and Email us the file, which says Not Cleaned. We will respond to you within one business day. Email: k7viruslab@labs.k7computing.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it

3. Restart the computer in Safe mode and run a scan to clean all the infected files.

12. What can I do, if I get the message, " Error 1925? You do not have sufficient privileges to complete this installation for all users of the machines log on as administrator and then retry this installation"?

You will receive this error when you try to install K7 Ultimate Security as a Non-administrator user. Use administrator login to install the product.

13. I think I have a virus in my computer. What should I do?

1. Run a Full System scan by Clicking on Scan My Computer for Viruses and Spywares under Tasks

2. If a virus is detected, the product will automatically clean or quarantine it based on your Configuration settings.

3. Depending on the scan report, for each virus detected, follow removal instructions from the "Viruses and Risks" page.

4. If you still think your system is infected and K7Ultimate Security is unable to detect the virus, describe the symptoms and error messages and mail it to support@k7computing.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

14. How do I remove a virus out of my computer?

1. Install K7Ultimate Security and update the latest virus definitions by connecting to the Internet.

2. Set K7 Ultimate Security to only detect virus and not delete the file automatically. This is because if an important operating system file is infected, deleting the file might stop the system from working.

3. Based on the scan report, for each virus detected, follow removal instructions from the "Viruses and Risks" page.

Note: Some viruses will stop your scanner from installing or running. If this is the case, you can share the drive and scan it across a network from another computer.

4. Follow the instructions on your screen to remove the software and Restart the system Also you can uninstall

"K7 Ultimate Security" using the K7 Removal Tool

Virus and Spyware

Virus Removal

How to remove viruses and spyware from your PC using K7 Ultimate Security and Ultimate Security.

1. What are the basic steps that have to be done regularly to keep my pc safe?

* Ensure that you have the most recent virus definitions.

* Don't open unexpected attachments - email attachments are the major source of virus infections.

* Back up your data regularly.

* Scan all new software before you install it.

* If your computer starts acting strangely, run a virus scan.

2. How can I remove a file virus?

* Restart the computer in safe mode. (For most versions of Windows systems, accessed by tapping the F8 key before Windows starts)

* Run Full System scan and clean all the infected files.

3. How can I check my computer for malware using Task Manager?

* Close all the open applications.

* Press CTRL+ALT+DEL and click Task Manager.

* Check all the processes that are running. If any other processes other than the expected are running, that is a
symptom of a malware.

* Check the performance of the computer. Check both CPU Usage and Memory Utilization. If there is any
phenomenal increase in both these parameters, it indicates the presence of a Malware.

4. What are the Registry entries that I should check to find out a Malware?

Registry is a Windows utility that can be used to extract data from the Windows Registry. A large number of malware programs add an entry in the registry so that they will be started automatically when the computer reboots.

Under most circumstances (if you are not currently installing something), the Run Once and RunOnceEx keys should be empty. Track down any programs listed under the Run keys and make sure that they represent legitimate software. The registry entries that are to be checked are:

5. What are the key locations that are to be searched to find Malware?

* Go to c:\windows (or) c:\windows\system32

* 2. Check for files with hidden attrib

* 3. Check for misspelling or grammatical errors in the file names to find out the presence of Malware.

Spyware Removal

How to remove viruses and spyware from your PC using K7 Ultimate Security

1. What are the basic steps that have to be done regularly to keep my pc safe?

* Ensure that you have the most recent virus definitions.

* Don't open unexpected attachments - email attachments are the major source of virus infections.

* Back up your data regularly.

* Scan all new software before you install it.

* If your computer starts acting strangely, run a virus scan.

2. I think I have a virus in my computer. What should I do?

* Run a Full System scan. If a virus is detected, the product will automatically clean or quarantine it based on your Antivirus Configuration settings.

* Depending on the scan report, for each virus detected, follow removal instructions from the "Viruses and Risks" page.

* If you still think your system is infected and K7Ultimate Security is unable to detect the virus, describe the symptoms and error messages and mail it to support@k7computing.com This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

3. How do I remove a virus out of my computer?

* Take backups of your data and create an emergency rescue disk.

* Install K7Ultimate Security or Ultimate Security and update the latest virus definitions by connecting to the Internet.

* Set K7 Ultimate Security to only detect virus and not delete the file automatically. This is because if an important operating system file is infected, deleting the file might stop the system from working.

* Based on the scan report, for each virus detected, follow removal instructions from the "Viruses and Risks" page.

* Some viruses will stop your scanner from installing or running. If this is the case, you can share the drive and scan it across a network from another computer.

4. How do I submit a virus sample?

* If you believe you have found a new virus, first update K7 UltimateSecurity with the latest virus definitions and run a full System Scan.

* If the suspected file(s) are not detected by the scanner, zip the files with a password and mail it to k7viruslab@labs.k7computing.com.

* If you suspect that an email attachment has a virus and has not been caught by the scanner, forward the email (do not open the attachment) to k7viruslab@labs.k7computing.com.

5. How can I remove a file virus?

* Restart the computer in safe mode. (For most versions of Windows systems, accessed by tapping the F8 key before Windows starts)

* Run Full System scan and clean all the infected files.

6. How can I check my computer for malware using Task Manager?

* Close all the open applications.

* Press CTRL+ALT+DEL and click Task Manager.

* Check all the processes that are running. If any other processes other than the expected are running, that is a symptom of a malware.

* Check the performance of the computer. Check both CPU Usage and Memory Utilization. If there is any phenomenal increase in both these parameters, it indicates the presence of a Malware.

7. What are the Registry entries that I should check to find out a Malware?

Registry is a Windows utility that can be used to extract data from the Windows Registry. A large number of malware programs add an entry in the registry so that they will be started automatically when the computer reboots.
Under most circumstances (if you are not currently installing something), the Run Once and RunOnceEx keys should be empty. Track down any programs listed under the Run keys and make sure that they represent legitimate software. The registry entries that are to be checked are:

8. What are the key locations that are to be searched to find Malware?

* 1.Go to c:\windows (or) c:\windows\system32

* 2. Check for files with hidden attrib

* 3. Check for misspelling or grammatical errors in the file names to find out the presence of Malware.

Technical Issues

1. What should I do to enable System Restore?

Windows XP Users: Click Start. Right-click My Computer and then click Properties. Click the System Restore tab. Uncheck "Turn off System Restore" or "Turn off System Restore on all drives." Click Apply and then click OK.

2. How can I disable System Restore?

Windows ME Users: Click Start > Settings > Control Panel. Double-click the System icon. In System Properties, click the Performance tab, and then click File System. Click the Troubleshooting tab and then check Disable System Restore. Click OK then click Yes when you are prompted to restart Windows. Windows XP Users: Note: You must be logged on as an Administrator to do the following. If you are not logged on as an Administrator, the System Restore tab will not be displayed. Turning off System Restore clears out all previous restore points. These instructions also assume that you are using the default Windows XP Start Menu and not the Classic Start menu. To enable the default menu, right-click Start > Properties > Start menu (not Classic) and then click OK. Click Start. Right-click the My Computer icon and then click Properties. Click the System Restore tab. Select "Turn off System Restore" or "Turn off System Restore on all drives". Click Apply > Yes > OK.

3. How can I revert to an earlier Restore point via Command prompt?

Windows XP Users: Restart your computer or turn the computer on. Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again. Select the "Safe Mode with Command Prompt" option and press Enter Log on to the computer with an administrator account Type the following at the command prompt and press Enter: %System Root%\system32\restore\rstrui.exe (Note: %System Root% is the root folder, which is usually C:\. It is also where the operating system is located.) Follow the onscreen instructions to restore your computer to an earlier time.

4. How to open the Registry in my computer?

Start > Run. Type regedit in the open field and Click OK. The Registry Editor window opens.

Click Start > Programs > Accessories > System tools > System Information. From the Tools drop down menu select System File Checker. Specify the system file that you would like to restore and click Start.

7. What should I do if I receive the message, "The specified file is protected and may not be copied or deleted?

Windows ME Users: Click Start > Programs > Accessories > System Tools > System Information. From the Tools drop down menu select System Configuration Utility. Click Extract File. "In the Extract one file from installation" dialog box type the name of the file that you wish to extract, and click start. In the "Restore from" box, type the location of where the cabinets are located. In the save in box type c:\ Click ok, and then click yes to create a folder for the extracted file. Drag the new extracted file from the new location to the location where the file needs to be. Reboot the computer.