One of the worst experiences in terms of letting agents I have had in my numerous student years.
The staff members are extremely unprofessional, are unable to deliver the 'superb' service they claim to and are disorganised.
They took 2 months (post-moving in) to sort out the numerous faults in the flat and throughout the year were unwilling to make repairs as needed (every time we would call- for essential maintenance such as not having our freezer working for 6 out of the 9 months we were in ... read full review

Ash residential letting agency are a superb letting agency. They are at your beck and call and could not fault them in any way. Every time there is an issue to be sorted out, all the members of staff are very helpful and polite and do get to the bottom of the problem and get it sorted as swiftly as possible. I have not encountered any problems of being their tenant for over 8 years.... read full review

Absolutely APPALLED to find out the tenancy fees are half a month's rent PLUS VAT!! Shocking. The house we were looking at was £750 so they would've charged us £450 for them to print off a standard contract and to complete an inventory for an UNFURNISHED HOUSE! So angry! The gentleman I spoke to was not at all bothered that I'd cancelled our viewing on this basis - I would be furious if I was the owner of a property being let by them and I found out I'd lost a potential long term ten... read full review

Comment on agent fees

Nope, never have I seen fees this high in all my years of renting.
JP and Brimelow's fees are;
Â£150 set up fee INC VAT - which covers referencing (identity, immigration and visa confirmation, financial credit checks, obtaining references from current/previous landlords and any other relevant information to asses affordability) as well as contract negotiation and arranging the tenancy and agreement.
Additional tenant fee Â£150 INC VAT
So yeah, you are very expensive. I have friends wh ...

NEVER RENT FROM ASH RESIDENTIAL. WORST agencies . I have been letting from these guys. I had a number of maintenance issues including broken down boiler. They do not care to promptly act on emails sent regarding maintenance issues , on calling they will pretend as if they never received the email ,very unprofessional , very unhelpful staff. they rarely attend to any maintenance issues... read full review

Ash and staff over the years been helpful and professional in finding reliable tenants. I have sort advice on a number of occasions and have found staff friendly and willing to engage and care in making things right if there is any mis communications between tenants and landlord/lady.... read full review

Few months ago I had unfortunate mishap of meeting these guys.
Things appeared great to begin with, but it soon fell apart. I've never, ever, met such an unorganised, unprofessional letting agent.
Throughly disappointed and really let down with how I was treated. What a total waste of time and money!... read full review

5*. We rented a flat for our daughter whilst doing her studies , as she was away from home we wanted everything to be perfect. Myself and my husband were extremely impressed with ash residentials as not only did they find the perfect flat for her , we found them very caring, trustworthy and professional people . When it's time for our son to do his studies we will most definitely be using them again.... read full review

AVOID!!!!! THE WORST LETTING AGENT!!
You'll get more things done talking to a rock rather than these rude, uncivilzed people.
Firstly, the house was a complete dump when we moved in. When asked, their answer was 'you get what you paid' despite us paying £3500 (summer rent+final month rent). Broken drawer, broken chair, disgusting bathroom, food left in the oven/fridge.
Complained many times. Ignored. But when it comes to money these people are really on time.
Unsystematic (doubt the... read full review

We were absolutely appalled and disgusted after being dealt with in a totally unprofessional manner. They were making promises after promises as if words and talk is absolutely meaningless and full of lies and deceit.... read full review

This is a brilliant company, the staff members were very helpful & attentive, I was very happy with the service they provide & accommodated me well with everything I needed. I never hesitate to ask them to get something sorted out in the flat, because they are always happy to help. Overall everyone has their own experiences, personally I would recommend this agency.... read full review

One of the worst companies it has ever been my misfortune to encounter. The flat was a state before we moved in, we tidied it afterwards. Yet they still miraculously found a way of charging £125 for cleaning. Nothing was ever fixed on request. Do not use this company, they are criminals who know exactly how to manipulate people who are unsure of their rights and swindling you out of your money.... read full review

What agent could do to change your mind?

Properly responded to persistent problems.
Not tried to swindle us out of money.

Attached Files

Steven I am really quite shocked at your review. Its a shame you forget to mention that you lived in another property with us prior to moving in the one you mention above. As you are fully aware we had to move you out of the flat you lived in due to your friend trashing the place and threatening behaviour towards you . We sat in our back office and I feel we went the extra mile to get you out of your contract and into a flat where you could feel safe again and continue with your studies. Up ...

The worst letting agents who are totally unprofessional, rude, lack sense and cruel. They are responsible for some of the mangy, crappiest homes in Manchester chiefly in Rusholme. Irrespective of whichever house you rent from these people, moisture condensation and Moss formation due to excessive humidity is almost Inevitable. You get the worst customer service ever.
There is only one old man (Bob) who is responsible for maintenance. He just blames you for everything wrong in the house despi... read full review

A horrendous agency, I can only assume the positive review is a fake by the company themselves.
They have no customer service, they treat having to maintain your property as a chore, they are rude and ignorant when you have to correspond with them. Ash has been, without doubt, the most negative experience I have ever had with a letting agency. Avoid at all costs.... read full review

100% can recommend this company.. Been nothing but professional all the way though my tenancy. Mr Joshua ash was nothing but professional and always there to help and assist with any problems. House I rented was great couldn\'t fault a thing. The best agent I have delt with and have been renting for many years will be using them again and recommending them to everyone... read full review

Awful letting agency, when we moved in to the flats they were left in a disgusting fashion, grime in the bathroom, missing draws, broken sofa, mouldy blinds, generally dirty etc etc etc. We informed them of these issues several times and no change was made, but they would be the first to moan if the rent pay was late (once). However when we vacated the flat they blamed us for the problems, luckily we had taken photos of said damage and we had covered ourselves.
Staff are poor, completely out of... read full review