Solutions | Health Care

All healthcare providers say patients are at the center of what they do. But validating the delivery of effective, quality care across a diverse spectrum of services is challenging for both small, independent physician practices and large integrated delivery networks. In addition, fine-tuning experiential and aesthetic factors in care delivery is becoming increasingly important as providers compete for patients in costly and critical elective procedures.

Tapyness in action:

Example applications / installations:

Admissions

Emergency rooms

Cafeteria

Medical Imaging

Lab Services

Pharmacy

Health education

Example attributes to measure:

Overall experience

Cleanliness of the facility

Food quality

Service quality

Comfort of procedures

Wait time

Patient understanding

Ready to take the real-time pulse of patient satisfaction? Tapyness can help you diagnose and heal problems with the entire patient care experience, whether used as a standalone feedback system or a supplement to your existing patient satisfaction initiative.

Feeling the pulse of your customer requires the ability to acquire a continuous stream of unfiltered feedback. It’s not a one-time or sporadic act, and it shouldn’t require a bribe like a prize or discount on future purchases

They’re often called “the front line,” because they are. There is nothing more important in your business than the team you’ve built. If you’re fortunate, you have assembled a formidable team willing to do whatever it takes to fulfill your mission and make your customers happy.

Our family doesn’t eat out much, so we’re careful when we do go out to make sure it’s something everyone likes, a place that makes the trip worthwhile. We’d enjoyed the gourmet burger place in town a year or two ago, so decided to go there with “the kids” in celebration of our son-in-law’s recent acceptance to grad school.

They’re often called “the front line,” because they are. There is nothing more important in your business than the team you’ve built. If you’re fortunate, you have assembled a formidable team willing to do whatever it takes to fulfill your mission and make your customers happy.

They’re often called “the front line,” because they are. There is nothing more important in your business than the team you’ve built. If you’re fortunate, you have assembled a formidable team willing to do whatever it takes to fulfill your mission and make your customers happy.

Typically that phrase has a negative connotation, but not at Tapyness. We’ve embraced it and have taken a completely different approach to its sentiment. We wholeheartedly believe you CAN do more with less and therefore have altered the phrase inside our own four walls to read: “Gain More with Less.”