POSIM SUPPORT

POSIM Support strives to respond to support inquiries within 1 business day of the initial customer request. Our support team is available 24/7; however a support contract is required for technical assistance. Point of sale software users without an active support contract may pay per incident. After hours support may incur an additional fee.

Reach our support team any time! We respond to all inquiries within one business day!

Sign up for a POSIM Support Plan Today!

POSIM Support Plans are designed to give you peace of mind. Need expert advice and help with your POSIM EVO pos software? With a support plan, you’ll always have the assistance you need–when you need it! Our support plans provide access to a pos software professional (day and night). Whether you need guidance with initial setup of your pos software or assistance with our more advanced features – our team is here to help.

Where can I download POSIM’s point of sale software?

The current version of POSIM EVO is available for download on our website under Free Trial.

How do I know what version of POSIM EVO software I currently use?

Open POSIM EVO’s point of sale system. At the top of the “Navigator,” click on the version icon (V) – it is directly next to the question mark icon (?). Opening the version icon (V) will open a window containing details about the software, including the version of POSIM EVO you currently use.

How do I authorize my POSIM EVO software?

A database may be authorized online by opening POSIM EVO and navigating to the General Preferences. Once within the pos system, open the POSIM EVO Navigator and click on General Preferences > Authorization.

Click on the “Authorize online” button. If the information listed in the Authorization window matches POSIM’s records, you will receive a message indicating that the authorization was successful. If an online authorization is not successful, please contact POSIM Tech Support at 1.800.553.9314 or email support@posim.com.

How may I customize my settings and preferences?

POSIM EVO has two preference options: General Preferences and Computer Preferences. Both General Preferences and Computer Preferences are found under the Administration section on the POSIM EVO Navigator.

General Preferences are settings that are saved database-wide, such as Sales Tax, Customer ID Numbering and more.

Computer Preferences are settings that can be saved to each local machine, such as Receipt, Cash Drawer and more.

How do I add a new employee or salesperson?

Open POSIM EVO and on the Navigator open Administration > Employee Administration. Click on the plus (+) button at the top of the card and give the new employee a username in addition to any other details. Assign the employee a password by clicking on the “Change password” button. To make any employee a salesperson, click on the “Is Salesperson” checkbox on the employee card.

Where do I edit my company name?

How do I connect a client computer to the server?

What should I do if my receipt printer stops working?

Where can I check my credit card processing preferences?

Where do I edit my company name?

The Company Name may be edited by opening POSIM EVO; on the Navigator open Administration > General Preferences > Company Info. The company billing and shipping addresses may be entered or edited here.

How do I connect a client computer to the server?

A client computer uses connection information including an IP address and database name to connect to a database. The database connection screen can be opened by clicking on the green circle within the Navigator. In this window, enter the server’s IP address and database name. If you do not know what your server’s IP address and database name are, you can find it by going to the server computer and clicking on the version icon (V) at the top of the Navigator. Look for the Local IP Address and Server (DB) Database Name listed in this window.

What should I do if my receipt printer stops working?

If your receipt printer stops working it may be due to one of the following reasons: the receipt printer is out of paper, the status of the printer is paused or offline, the print queue is held up, or the printer cable connections are not tight or may be bad.

Where can I check my credit card processing preferences?

If you are using integrated credit card processing (PayStream or PayStream SI) the settings in POSIM EVO are found by going to by the Navigator, open Administration > General Preferences > PayStream. Enter the IP address of the PayStream server and other relevant information in this window.

Need POS Software Assistance Now?

Browse our complete list of software documentation for self-service support. You’ll find detailed instructions on how to use your point of sale software, helpful tips & tricks from POSIM professionals along with everything you need to set yourself up for retail success. Our Knowledge Library includes articles on POSIM EVO and Paystream products as well as our legacy pos systems: Diamond and Premier.