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I created the restore point in a diffrent account becouse I was not able to create it in the first account. After I created it when I tried to log into the first account I could not and this mesage popped up "The user profile service failed the logon. user profile can not be loaded."

It would appear that the first account has sustained some kind of damage and/or corruption, and it may not be possible for us to repair it. Quite what has caused this I can't say. Certainly nothing that we've done so far should have caused this to happen.

However, as I said at the beginning, yours was a very badly infected machine, and the sheer volume of items that we've had to remove may have had an effect on your computer's stability. Equally, it may have nothing to do with it. You've been able to log into that account up to now, so why it should suddenly not be possible now, is a mystery to me.

Please try the following for me ....

Log onto your computer using the Mommy account.

Click start and in the Search programs and files box type cmd

From the list of items found, right-click on cmd.exe and select Run as administrator

A command window should now open ...

At the command prompt, type chkdsk /r then hit enter. (note the space between k and /)

You will get a prompt saying ... Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts (Y/N)

Type Y then hit enter.

Exit out of the command window, and re-start your computer. When your computer boots, Windows will check your hard drive for errors, and will attempt to repair any damaged sectors that it finds. This can take quite a while, so please be patient, and do not interrupt the checking process.

When it finishes, please see if you can now log into the damaged account.

To clarify the account that I could not log into was the Mommy account. Because I could not log into it I tried following your instructions using the Daddy account. Even after it finished I was not able to log onto the damaged account.Thank you very much

OK, there's one last thing we can try, but if we do, then I want you to consider this ....

Running the possible "fix" will replace most of what we've spent our time removing over the last few days.

If your problems are being caused by hardware/OS problems rather than by our infection removal efforts (and it's quite possible that they might be), then this will not resolve things either.

So, your options seem to be ....

If the other accounts are all working without problem, then you can accept things as they are, and create a new Mommy account. In which case you will have lost any personal data in the original Mommy account. We may be able to access the personal data and transfer it to the new Mommy account, but we could equally not be able to do so.

Attempt a "fix" in which case it may or may not resolve the access issue to the Mommy account, if it does it we'll have to go through all the accounts and clean them again. If it doesn't, you still won't be able to access the Mommy account and we'll still have to clean the other accounts again.

Please understand, I'm not trying to pressurise you into making any decision that you may not want to, I'm just explaining what the situation is.

OK, let's see if we can access your personal files and folders first. To do this we need to use a Linux distro. It's a fairly straight forward process, but it's fairly involved, so I wrote a complete tutorial for it some time back, you'll find it .... HERE

Please follow the procedure as described in that article, and when finished, let me know if you were able to recover a copy of your personal files and folders.

If you're able to, then we can take things further, if not, we'll try for a fix.

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