Error messages

You may get one of the following error messages when you try to use the HBO GO app:

Availability errors

Sorry, the HBO GO service isn’t available right now. Please try again later. For more information, go to www.xbox.com/status.

It is not possible to sign in at this time. Please try again later.

HBO GO is experiencing difficulties. Please try again later.

It is not possible to activate at this time. Please try again later.

HBO GO cannot play this show at this time. Please try again later.

Some videos are not available at this time. Please try again later.

If you get one of these messages, try the following:

Wait about a minute and then try to install or run the app again.

Go to the Xbox Live Service status page to make sure there are no current problems with the HBO GO app or Xbox Live.

If there's no current problem with the service and you still get one of these messages, contact your TV provider and make sure that HBO is included in your cable package.

Account errors

You may get one of the following error messages when you launch the HBO GO app:

It appears that your subscription does not include HBO. Please browse HBO GO for hundreds of titles including HBO Original Series, blockbuster movies, sports and more!

HBO GO is only accessible in the United States, including Hawaii, Alaska and Puerto Rico. If you are located in this area and are still experiencing difficulties, please contact your television provider.

If you get one of these messages, contact your TV provider to make sure that HBO is included in your cable package.