ANSWERS

Sorry to hear about your domain renewal issue. First, check to see if you can renew it via our Account Management Panel. Check the expiration date to see if it is still set to this year or appears that it has been 'renewed'. Also, did you already pay the renewal fee?

Sometimes a domain does not get renewed properly when our system talks to the registrar partner. In this case your domain will appear to be renewed in AMP and you likely have already paid for it. In this case do NOT renew via the AMP. You will want to contact the Live Support team and then can manually renew it with the registrar partner.

We do hate that this happens occasionally and are working with them to correct it.