Well Ford customer service sent me a message early today telling me my case number and that my complaints have been forwarded to my regional CSM, and that he would be calling me today. Well it's 7pm and no phone call. Not starting off on the best foot, but I'm trying to keep my hopes up! Looking for a call first thing tomorrow, I just want a solution and quickly....

Hi there,

Not to worry, you will be contacted soon. I followed up with your CSM to ensure that someone reaches out to you this morning; things have been a little busy around here with the holiday approaching. I'll keep an eye on your case, but please reach out to me via PM if you need any additional assistance.