Very happy with the services of Austin and Wyatt, Canford Heath. Very good local knowledge of current house values and rental investments. Kept well informed at all stages of the purchase. Communication between us and the vendor was efficient and prompt when questions were raised. A site visit , accompanied by Kyle , was arranged there and then when we raised concerns about the building site.This did much to allay our fears and added to the general feeling of being well looked after throughout t... read full review

My Choice to use Austin and Wyatt was based on the way in which Richard came across to me at our first meeting, I did meet with two other estate agents. Richard listened to what I had to say and how I would like things to progress, he made promises which he delivered on time and in a very concise but professional manner. Richard built up a very good working relationship with me and was always most helpful as where the other staff in his office, if he said he would get back to me then he did and... read full review

This branch has very poor communication to tenants. The staffs are polite but not prioritize and keep their customers well informed. Every processes I have been through were super slow. Now II am waiting patiently for getting my deposit back for more than 2 weeks without any updates from staff member at all. Need so much improvement. Not satisfied by their services.... read full review

So disappointed. Renting a house from Austin and Wyatt. The house was empty for 3 weeks but they did nothing in those 3 weeks. When I moved in, it was filthy, the oven door is broken so I can't use it. They told me I had to fit a new light to the ceiling and the garden is full of rubbish and overgrown with weeds. I am trying to sort it out with maintenance but no one is contacting me. Considering the outrageous fees they charged, the least they can do is inspect and fix what's broken. Annoyed!!!... read full review

My experience of Austin & Wyatt started reasonably well (with an email out of the blue and follow-up phone call from Alan insisting that now was the right time to sell my property). Once my property went on the market, I received several viewings (some viewers were interested, others were clearly disinterested and were looking for a different sort of property) and a couple of low offers. After several weeks on the market, the viewings and offers dried up and the property remained unsold.... read full review

Fantastic service. I can't fault the team from the Winchester office at all. Richard and Gail were the two I dealt with and they were both readily available and really moved the sale along. I might add that Richard came up with a very creative way for me to get extra money for the house which no other agent suggested and really worked. So in summary, I found them both sincere, honest and genuinely nice people to deal with and most importantly effective.... read full review

My thanks to Austin & Wyatt Poole, under the management of Mr Scott Sowter, for the professional service given to the challenging sale of my property in Poole. Thank you. I unreservedly recommend Austin & Wyatt Poole. Robin Gibbons... read full review

Communication on the day I completed was non existent. my solicitor confirmed I could collect the key they didn't even seem aware that the chain was completing, Evident to the email I received today 10 days after I moved in stating that apparently exchange of contracts is happening today. Appalling service... read full review

Countrywide took over a small independent Letting Agent in Amesbury Wilts, and changed its name to "Austin and Wyatt. Within weeks all of the existing knowledgable staff had left. The back office became a call centre in Nottingham. Countrywide's speciality is "add on charges" which they turn into an art form. You will pay for EVERYTHING. Local maintenance contractors were forced to add a hidden percentage to their charges (passed back to Countrywide) or face the sack. Simple ... read full review

Zero points. Countrywide is the power behind a number of High Street "names". This review is for AUSTIN WYATT in Amesbury Wilts. Countrywide took over what was a small local letting agent, and that is when the service went into freefall. Countrywide/Austin Wyatt service is characterised by three things, all of which appear in many other reviews below: 1: Rip off fees, charges for everything and anything to both landlord and tenant (often for the same thing), money taken in advanc... read full review

So disappointed with the service provided by this company. We explained that white goods were essential for the rental property we were looking for. On viewing a property we were told that the white goods were included. Again before making an offer I asked that they double checked that the white goods were included, and we were once again told they were. On moving in to the property, having already paid large amounts in fees, rent and deposit, there were no white goods present. On calling Austin... read full review

Unfortunately, I'm a tenant with this agent. IF you are a tenant then you are the lowest of the low apparently. These people are out to rip you off and make you feel like you should be grateful to be one of their tenants. I am moving out because I do not like these agents. I like the property but I do not want to be involved with this firm any longer. They are very unprofessional, care only about their fees..The worst agents i have ever rented from. AVOID... read full review

I was on the market with another agent, but hadn't sold.
I was repeatedly contacted by Austin and Wyatt who assured me that they could sell my home in a few weeks.
I took them on as a joint agent, however in all the time that they were meant to be marketing my property, I received no contact from them. No viewings, no advice or support, no feedback - absolutely nothing.
I was originally told that as a joint agent, I would only pay their agency fee if they sold the house, however it transpire... read full review

We arranged a house viewing with these guys and we were interested in the house so the agent said he would talk to the landlord and get back to us, 2 days later the house has been let out, not even a phone call to tell us it's a no bad customer service won't ever use them again..... read full review

Excellent!
From initial meeting and discussion on my purchase and sale requirements all through to assisting with speedy completion, they were there every step of the way.
Excellent communication to keep me informed at all times too.... read full review

The worst buying experience ever. Our offer was not presnted to the vendor because we did not agree to use their broker with whom we met but she was quite terrible to be frank. So after we told them we were going to use a different broker their manager phoned us and in arrogant way told us that either we use their broker or they would not present our offer to the seller. So we contacted the seller ourselves and told them about our offer and what happened. And indeed the agency did not present ou... read full review

I can honestly say I have never felt so let down and mugged off by a company in all my life. Me and my girlfriend are renting for the first time and found a really nice house. We got all the way to paying in a holding fee and writing out our references and it was going so well. Then I got a call saying that the house we had really liked is actually not for rent as the landlord has made a private sale. Truly gutting, and one can only assume that was down to a lack of communication between Austin ... read full review

What agent could do to change your mind?

The agents fees are ‚£300 which is reasonable, but trying to get that back is not reasonable especially when you have every single right to claim it back. It¢â‚¬â„¢s like trying to get back a single sweet from a miserable baby that is surrounded by millions of sweets.

Attached Files

Comment on agent fees

The agents fees are ‚£300 which is reasonable, but trying to get that back is not reasonable especially when you have every single right to claim it back. It¢â‚¬â„¢s like trying to get back a single sweet from a miserable baby that is surrounded by millions of sweets.

Jack is a staff from Austin and wytt in Fareham branch. He left the lights on in the three rooms in my house when he was given the key and trusted all would be ok. but four days later when I went back to see the property. three rooms lights were left on! I called him to cancel the contract but he then asked me to sign the acceptance form then can cancel the contract. he even never asked me to sign the contract till up today! but he put my property online without a contract and refuse to take it... read full review

Quick, excellent service and always well informed about viewings. Always happy to answer questions over the phone regarding feedback from property viewings. They managed to get me the asking price for the property when other agents had tried to get me to accept much lower offers on the property. Happy with the service I received overall.... read full review

A rather variable experience - took a year to sell property and eventually gave up and sent it to auction. During this time we dealt with a number of different office managers so there was a lack of continuity. Some were better at communicating progress (or lack of it) than others, some had better marketing ideas than others. All were polite but not effective at achieving a sale. I think we were advised to put too high a price on the property initially, which didn't help. I was just lucky I was ... read full review

What agent could do to change your mind?

The fee seemed high initially but they probably earned it as the house was on the market for so long.

Attached Files

Comment on agent fees

The fee seemed high initially but they probably earned it as the house was on the market for so long.

We chose to sell our property through this agent because we were impressed by the professional approach of Alan Woodhouse. They were excellent at keeping us informed and always returned calls promptly. We were happy with the number of viewings and the feedback we received.
Any delays in the sale were mainly due to the solicitors, Countrywide, who are associated with Austin & Wyatt and would not recommend anyone to use them.... read full review

This agent provided a professional service. They were very persistent and diligent in their pursuit of a completed sale and helped ensure as smooth and efficient a process as possible.
All information was accurate and communication was good.... read full review

Our experience with Austen and Wyatt was excellent. Alan was our main contact and gave us a first class service. In addition every other member of staff knew what was happening with the sale, so the continuity was faultless. Everyone was professional, polite and friendly, and I felt confident at all times that they were doing what they needed to. I never had to remind anyone, and whenever I left a message, it was dealt with promptly. I couldn't have asked for a more personalised, competent, and... read full review

I have been living in my property for nearly seven years with my now seven year old daughter. And i can honestly say for the whole period of lbeing here i have had CONSTANT problems with (countrywide) Austin Wyatt! From being spoken to by the... read full review

A very disorganised branch with a very high staff turnover. Not helped by the accounts dept being located in India, tenancies being dealt with by a department in the Midlands and an IT system which is constantly crashing. Trying to get queries resolved is very difficult with constant chasing, long delays and staff taking no responsibility. Since Austin & Wyatt (Countrywide) bought the old agent, they have lost over half their properties through bad management and reputation has suffered.... read full review

I would really like more space to write my review as they are not nice people to deal with and go back on their promises and frankly are out to make as much money as possible.Their caring approach even goes as far as telling you to rent somewhere or live on a friends settee as they want the sale to go through and not having much help in finding you a property as they said.Infact they tell very little truth my cash buyer turned out a mortgage purchaser,i think that has to do with commission on th... read full review

Worst estate agents ever! Just gone through a month long process in buying my first flat. They told me my offer had been accepted and even though I had my mortgage agreed in principle, they insisted I met with their onsite mortgage broker Bobbi. I waited three weeks for Bobbi to come back to me on anything and have just been told they have accepted another offer even with prior discussion with my mortgage lender. They are RUDE, they do not respond to emails or phone calls and have consequently l... read full review

What agent could do to change your mind?

Respond to emails and phone calls! They are rude and incompetent. Do what they said they were going to do - if they are finding out mortgages for you and looking at insurance, actually come back to the customer.