NetSuite Software

NetSuite for Retail is a cloud-based multi-channel retail management solution for retailers that combines e-commerce, POS, and order management functionalities. The software provides a unified retail system with back office management to sell products on multiple channels across multiple regions and countries. The application understands the complexities of a retail model, the software and hardware requirements, and allows retailers to focus on customers.

NetSuite for Retail enables retailers to configure the application as per their needs. Retailers can add new channels, geographies, business models, and brands. The software provides real-time insights into customer behavior, sales, inventory, and financials. The order management system allows retailers to run "buy anywhere", "fulfill anywhere", and "return anywhere" functionality. The software has an activity dashboard that provides weekly or monthly sales reports for store managers, inventory managers, e-commerce managers, and executives. The software has an ability to modify and add new capabilities into the system as the retailer business grows and expands into new segments.

Most Welcome Change

Ease-of-use

Functionality

Product Quality

Customer Support

We are planning on using the free resources available to us and we realize it would take looong hours, but as I've said I think it's going to be worth the while.

Pros

It is a very big plus that Netsuite can make this available to non-profits as a donation to the organization. It may take some time to finally get it going but I think it's worth it. It will definitely tie some loose ends, organize our system better and allow us to streamline and fine tune our operations.

Netsuite is also very generous in conducting trainings for beginner-users of the software.

Cons

It's not "out of the box", as there are parts that only experts can do in order to guarantee that everything is in place. When I ask for a quotation for consultancy and implementation, one company said it will be chargeable. Just not possible for us to shell out that money.

NetSuite ERP System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Has great reporting functionality but in order for this product to really work for an organization, the upfront work really needs to be scoped out and implementation needs to be done right. Love the reporting capabilities in NetSuite and how it ties everything together.

Pros

Reporting functionality

Cons

Not very intuitive

Advice to Others

Spend time planning implementation before rolling out to your company.

NetSuite gets the job done, but it's lacking in certain departments

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We acquired NetSuite last summer and underwent training. We set it up, added our inventory (with their help) and began operating with it on July 1st.

The team assisting us with putting it all together was unable to integrate it with our e-commerce platform from the onset, so it was left for a later date. All the orders from our website needed to be manually entered on NetSuite. This was of course a hassle, but we figured it to be short lived. It's now late November and we're still doing it manually.

Shipping directly from NetSuite had many issues from the start. Most of them have been resolved now, but some persist. When operating in the US, integrating shipping with USPS has complications. You must open an account with Endicia (Stamps.com is not compatible) and set up each shipping mode independantly. The problem is that two major options are not available. Primarily, NetSuite does not have a "return" label option for USPS shipping. This is a pain. Any mispicks have to be resolved through an outside solution. Secondly, NetSuite does not permit USPS First Class Shipping International. Your cheapest international shipping option is Priority - much more expensive.

Intercompany transfers of inventory take some getting used to and can be very cumbersome. Even though the same products have assigned bin locations at the receiving end, each item must be individually re-assigned to their corresponding bin. It's a lot of seemingly unnecessary work.

Running customers' "merchandise exchanges" through existing orders is also problematic. There is no clearly defined way to do it. It appears that the only way of getting it done is by deleting the current fulfillment order and creating a new one. It is not the most organized manner in which to keep these transactions in order.

NetSuite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall Netsuite is a good small company. So far using netSuite CRM it has been really dependable software. With the news of Netsuite being acquired by Oracle, I am concerned about their ability to provide the same quality of service as a part of a larger corporation.

Steven from Irmax
Specialty: Corporations

March 2015

March 2015

Easy to use software suite.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Great customer service, just a phone or live chat call away.

Likes Least

The product key is very expensive. I would of liked a volume discount option.

Recommendations

Take your time, there is a great online tutorial and live help.

adit from Fujitsu
Specialty: Corporations

March 2015

March 2015

review of netsuite

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The support is fantastic. They are great people to work with.

Likes Least

It is very pricey, difficult to use and integrate. It doesn't work with Mac very well.

Recommendations

Do your research, evaluate your needs and don't go for the top of mind solution.

Gerry from Kaiser
Specialty: Other

February 2015

February 2015

All about NetSuite

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Compatibility and ease of use of the product and design is exciting.

Likes Least

Sometimes it requires a lot of training for novice users.

Recommendations

Full utilization of software will give a better idea of the product.

Frank from Verizon
Specialty: Other

February 2015

February 2015

Sweet NetSuite

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy to use with excellent tutorials. Human resources that created the software and are available with technical answers.

Likes Least

Timely updates to enhance the product from customer use.

Recommendations

To exercise all parts of the code in the exact test environment that you will be using the product in.

John from ON24
Specialty: International Organizations

February 2015

February 2015

Dependable and insightful

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Product has many useful features and provides good reporting to gather insightful data.

Likes Least

Pricing can sometimes be an issue. Not all bugs are resolved quickly enough.

Recommendations

Negotiate carefully how many licenses you will need so you don't end up paying for extra seats you don't need.

Tim from EKSH
Specialty: Other

February 2015

February 2015

Title title title

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It has a good user interface and it helps me get my day to day tasks done in a timely manner.

Likes Least

The customer support is difficult to get ahold of or it takes numerous individuals to solve my problem.

Recommendations

They need to make sure there is some training and that it will meet the needs of their business.

Rose from SwimSpot
Specialty: Apparel & fashion

February 2015

February 2015

Using NetSuite for 7 locations

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It has a good database, however, it still requires you run separate reports for sales, then inventory and combine. It has a low cost and is cloud-based.

Likes Least

NetSuite does not provide any service. If you are a small company with 10 stores, you will be "supported" by an office in the Philippines. The team does not follow up as they promise. You will need to follow up multiple times to get answers and sometimes not get an answer. I met a rep at NRF 2015 who told me that he would move our account to US. I have emailed and called multiple times with no response. Not even a response to the email from anyone at NetSuite. There is no mobile solution (retail anywhere is one of the worst retail systems). I'm not impressed. They are not aware of current needs or tech--they did not tell customers about the Chip & Pin requirement coming in Oct 2015. An associate can return an item multiple times for the same invoice.
There are no basic retail reports (style report). They will tell you how great their system is you can create reports. However, be warned you will need a programmer to program any report that is complex.

Recommendations

Find out who uses the software and ask for references (min of 3). They must be a similar size to your company. Ask them how much they spend on programmers to get the tools they needed to run the business. Ask them who supports their account.

William from HealthMEDX
Specialty: Healthcare & Hospitals

February 2015

February 2015

Netsuite Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Very useful once you know how to use it. My company uses it for software issues.