Twitter, 2011: “The Tweets Must Flow – The open exchange of information can have a positive global impact. This is both a practical and ethical belief. On a practical level, we simply cannot review all one hundred million-plus Tweets created and subsequently delivered every day. From an ethical perspective, almost every country in the world agrees that freedom of expression is a human right. Many countries also agree that freedom of expression carries with it responsibilities and has limits. – At Twitter, we have identified our own responsibilities and limits. There are Tweets that we do remove, such as illegal Tweets and spam. However, we make efforts to keep these exceptions narrow so they may serve to prove a broader and more important rule – we strive not to remove Tweets on the basis of their content. – Our position on freedom of expression carries with it a mandate to protect our users’ right to speak freely and preserve their ability to contest having their private information revealed.”

Twitter, 2012: “Tweets still must flow – As we continue to grow internationally, we will enter countries that have different ideas about the contours of freedom of expression. Some differ so much from our ideas that we will not be able to exist there. Others are similar but, for historical or cultural reasons, restrict certain types of content, such as France or Germany, which ban pro-Nazi content. – Until now, the only way we could take account of those countries’ limits was to remove content globally. Starting today, we give ourselves the ability to reactively withhold content from users in a specific country – while keeping it available in the rest of the world. We have also built in a way to communicate transparently to users when content is withheld, and why. – We haven’t yet used this ability, but if and when we are required to withhold a Tweet in a specific country, we will attempt to let the user know, and we will clearly mark when the content has been withheld. As part of that transparency, we’ve expanded our partnership with Chilling Effects … which makes it easier to find notices related to Twitter. … One of our core values as a company is to defend and respect each user’s voice. We try to keep content up wherever and whenever we can, and we will be transparent with users when we can’t. The Tweets must continue to flow.”

GigaOM: “The company said laws around what content is legal to distribute differ from country to country, and the new system will allow it to remove tweets only for users in a specific area, rather than censoring the entire network. But no matter how Twitter phrases it, this news is going to concentrate attention on one thing: that a corporate entity, however well-meaning, controls which tweets are seen or not seen. … Of course, making it public didn’t help Twitter in its fight to resist the court order – in the latest decision in the case, a court ruled that it would have to turn over the data, which includes IP addresses and email addresses – but at least it made it obvious what was happening. … That said, however, the reality is that Twitter has just opened itself up to all kinds of conspiracy theories about what tweets it is or isn’t withholding – and on whose behalf it is removing them. … More than anything else, Twitter’s announcement highlights both how integral a part of the global information ecosystem it has become, and how vulnerable that ecosystem can be when a single entity controls such a crucial portion of it. How Twitter handles that challenge will ultimately determine whether it deserves the continued trust of its users.”

RWW: “In an email, Twitter spokesperson Jodi Olson said the company was not backing off its commitment to free expression. – ‘Just to be clear, this is not a change in philosophy and there are still countries to which we will not go,” Olson said. ‘We hold freedom of expression in high esteem and work hard not to remove Tweets.‘ – The three major, U.S.-based social networks are all currently banned in China, a country analysts all agree is crucial for future growth. While Twitter’s post did not specifically mention China, it clearly positions the company ahead of Facebook and Google+ in articulating a career policy for handling content that may rile Chinese government officials. … ‘This launch gives us the ability, when we have to, in response to a valid legal request, withhold a Tweet in a specific country and to keep that Tweet visible for the rest of the world,’ Olson said Thursday. ‘Our policy in these cases is to 1) promptly notify the affected users, unless we are legally prohibited from doing so; 2) withhold the content in the required countries only, rather than worldwide; 3) clearly indicate to viewers that a Tweet or Account has been withheld, and 4) make available any requests to withhold content through our partnership with Chilling Effects.‘”

VB: “Should you believe the company’s assertions (and we do), you can boil it all down to this: Twitter has craftily granted itself the ability to honor the requests it has to in order to remain operable in some countries and yet still simultaneously uphold its commitment to freedom of expression. – Twitter has also made a promise to be more forthcoming with members about any tweets it decides to withhold from them. The company has decided to make public a page with a record of cease and desist orders, and will attempt to let a user when his or her tweet is withheld.”

TC: “In a way, it’s a good solution: countries where it is forbidden to speak ill of God or well of Hitler will now be able to extend those restrictions to Twitter. But, on the other hand, countries where it is forbidden to speak ill of God or well of Hitler will now be able to extend those restrictions to Twitter. … The problem is that in a way, that is worse. Twitter, and the net in general, are by nature a global communication platform. National conflicts on the internet (for example, an album being released in October in the UK and December in the US) are strange and illogical. Before this announcement, Twitter was a global platform on which something was either said or not said, on a global scale. Now, Twitter’s new power to enforce censorship depending on your country both legitimizes the blocks and concedes international territory specifically to countries that ‘have different ideas about the contours of freedom of expression.’ This diplomatic casting of the restriction of speech, from a company that is built around the idea of free communication, is troubling. … A meta-national community like Twitter must both transcend and respect its constituent parts, and that requires some tough decisions. Let’s hope they made this decision with the promise of better global communication in mind.“