Warranties at Little Tommy’s Plumbing Shop

Providing Peace of Mind for Every Project

Thank you for choosing us to complete your service work. If you have any
questions regarding the service provided, please contact us within five
business days of the completion of work so that we can address your concerns.

Our Guarantees

At Little Tommy’s Plumbing, we are so confident in the quality of
our workmanship that we offer warranties on all services we provide.

Our warranties cover:

Labor. We guarantee our workmanship for 90 days. This applies only as it relates
to specific new parts that we have provided and for the work stated.

Parts. All new parts that we provide are warranted for one year or as warranted
by the manufacturer of the part(s).

Rodding. All drains are warranted for a 30-day period from the date of service
as stated above.

Guarantees are doubled for members of our Saver’s Club!

Warranty Details

Warranty on repair work is 90 days and is limited to the item(s) we worked
on. When we provide and install new fixtures, faucets, water heaters,
pumps, piping, and related equipment, we warranty the work for two years.
The homeowner must keep up with any of the maintenance that the manufacturer
recommends to keep the warranty active.

The warranty period begins when the initial work is completed. A second
trip does not reset the warranty period. Sump and ejector pumps are also
covered under the repair or new equipment warranty. However, should the
unit become jammed with any foreign materials or objects, the warranty
is voided, and you may be charged for a service call.

Our warranty on drains and sewers is a little different. Because we have
no control over what is put down pipes, we warrant 30 days from the rodding
date. Flushing anything other than toilet paper down the toilet will void
the warranty. Additionally, once we open a kitchen line, it is up to the
homeowner to not use the kitchen line for grease and large batches of
food. Should the same line need to be serviced again within the 30-day
warranty period, it will be done at no charge. Problem sewer lines may
require a video to see what the blockage is and/or if the line is broken.

There is no warranty on frozen pipes. Once we have the line thawed and
water is running, it is up to the homeowner to keep the pipes from refreezing.
Should we need to return to thaw the line again, or a separate line, there
will be an additional charge.

Sump and battery backup pumps should be maintained regularly. Backup pumps
are not guaranteed to prevent flooding. They do add an extra level of
protection for your home. We offer no warranty against flooding.

To learn more about warranties at Little Tommy’s Plumbing, give us a call
at (847) 443-9115. We serve clients throughout North Shore and Lake County.