Screen shows only "Kindle Fire"

I cannot get my Kindle Fire to boot. When it is powered on, the screen shows the Kindle Fire logo, and that is it. I noticed that someone else had the same question, but the only answers were for a hard reset. I have tried that numerous times. I've also tried charging it fully and letting it discharge completely before recharging again, all with the same result. I called Amazon and they said, "Sorry, out of warranty, we can give you a discount on a new one." Is this fixable?

I know its been almost a year but it may help someone else with the same problem. I have a KFHD. I charged it with a wall charger for 30 min. No luck. I tried holding the power button for 30 sec (tried this 4x), then 60 sec (4x) as this site stated. Still, only the Kindle Fire screen. I forgot which site, stated to charge it through ur desktop. I did it thru my laptop and it powered on instantly. Thanx for all the tips

hi call amazon if they say its out of warrenty so ok well this is an update problem i did this and they said sorry they couldnt do anything as out of warranty i said well im not happy you could be doing this on purpose with your updates to make us buy the new ones and he whent off the phone came back and they sent me out a brand new model free of charge , i am not even lying either been meaning to make a youtube video explaining what to say

19 Answers

Plug the Kindle into the charger for 10-15 min. Then, while it's still connected to the charger, press and hold the on switch for 60 seconds. (Time it.) Then release the button and wait 3 minutes for the Kindle to reboot.

It that does not help, try disconnecting the battery and hold down the power switch for 60 seconds. Then reinstall the battery and repeat the procedure above.

Thank you for your help. I followed your instructions to the letter twice but still no success. Any other suggestions or should I just try to get whatever I can for this from ebay? I hate to give up on this because it really did not have heavy use at all and is in good shape other than the fact it won't work!

I do have a multimeter that I bought when trying to fix my dryer. Not totally sure how it works but I am definitely willing to try anything, especially if it doesn't cost anything. I'm kind of obsessed with this problem.

Please excuse my ignorance. I am trying. I've got the multimeter. It's digital and not analog like the one in the instructions and I'm a little confused about where I'm supposed to turn the dial because the numbers aren't the same, but I think I can read my directions and figure out that better. However, I don't know how I'm supposed to check the battery. The Kindle is recharging now because I let it go dead. I am guessing that the battery needs to be charged to show a reading. Once charged, should the battery remain connected to the unit and where do I place the probes?

Hi Nancy The meter needs to set to DC volts some times denote by a horizontal bar (AC sometimes shown as a sinewave) Your leads should be plugged into the COM - Black, and V+ RED. Measure the RED and BLACk wires on the battery - There are 3 of each - doesnt matter which one. You should measure the battery both on charge and disconnected from the device. May be worth testing it immediately the charger is disconnected and again while you try to power up Kindle (if possible), and after it has sat for a while with charger disconnected as this will tell us if the voltage is stable or drops under load or over time. It is worth noting that the Kindle uses a Lithium Ion battery and they don't last forever. They don't like high temperatures either. How old is the device?

Sorry it took so long to respond. Death in family has made this less of a priority. My ex gave me instructions on the multimeter. I just tested and got 4.05. Didn't do all the variable conditions you suggested. Battery was fully charged and I removed it from the device to test. I think these results mean that the battery is good. The device is just over a year old. It was purchased refurbished but I don't think that should matter.

The Kindle was left on. It does seem to be dying quicker than I remember. Do you think a bad battery could keep it from booting? I would think that if the green light was on it should get to the startup screen.

I have not installed a new battery yet. My battery didn't start the unit up after I turned it off after charging all night, so I ordered a new one since you suggested that might be the problem. I didn't get it yet so I'm waiting now and we'll see if that works.

Awesome! Thanks! Voltage was 4.07. Disconnected battery and had a residual voltage in the device of .09 and held power button until it went to .01. That's as low as it would go. Reconnected battery and Kindle is back to normal! Thanks again! I thought I wa going to have to buy a new one.

Thank you all so much!! I was so sad when my fire got stuck on the splash screen. I did the 10-15 min charge, held the power button for 60 seconds, waited about 3 minutes, turned it back on and it works!!

Fantastic tip, much appreciated. I tried everything that I could, but the kindle kept going back to a blinking splash screen. Your tip about disconnecting the battery and pressing and holding power took the kindle out of that loop and restored it. Thank you!!

i think the people who arent getting it should try this it worked for me sorta

1. do a factory reset(hold the power button like 20 seconds to make sure its powered off then turn it on with just holding volume up then you shouldd see the menu with instructions to reset)

2 keep the charger in the whole reboot it should come up it worked for me but i think the battery is done cause no matter how much battery percent it shows as soon as the charger is removed it turns itself off and refuses to turn on competely till i plug it back in without the charger it goes into boot loop i think this might be a software problem because the battery is recieving charge and i can use the kindle as long as the charger is in

Remove back cover disconnect battery at the port. Leave for a day or two. I did for two. Plug battery back in and insert a charger. Should start up by itself once it does if it does hurry and factory reset it. I think the power button was also dipped in so take it off and press it a few times with minimal pressure. Finally did the trick.

I would either suggest a battery replacement, but if your not that deep into spending money, you can just take it out, then put in after a 60 second duration of time. The reason it could be doing this is because the Kindle is trying to find something to open after it is done saying "Kindle Fire". So that probably means is that your default "Kindle Home Launcher", is either damaged, replaced, or gone. Just do a hard reset with the power button, or take the battery out.

I just called Amazon and because my Kindle Fire which I paid $200 for a little over a year ago is not under warranty any more, they will not replace it. I am downgrading to a black and white read only Kindle and that will cost me $69. And the problem is that the connection on the Kindle is loose or doesn't connect correctly to the charger. Right now I'm trying to charge it with a magazine under the charger holding it in the "correct" position so it will stay in the charging mode (light orange). What a crock. I am not a happy customer....

Same problem with three different Kindle Fire HDs. Now that I've hit the end of the warranty they won't replace it any longer even though this is a known issue. I think they're getting away with murder. It's a known issue and they owe their customers worikng units.

We repair these A LOT! The jack is unbalanced on the Main Board and is easily detached by normal wear and tear. Soldering the jack back on to the board is a little tricky but the real repair is getting the port sturdy to prevent the issue from re-occurring.

We do a full repair by removing the old solder on the board and the jack then reattach using flux and fresh solder. We also stabilize the port so it doesn't happen again.

You can send it from anywhere in the US and we'll repair it for $39.95 which includes return shipping.

Hey Guys here is a soultion to your problem if none of these work! My new friends at

SRR Manufacturing Services helped me fix my Kindle! I had the same problem but I went to their site at " http://srrmfg.com/about_us " and I went down to the Kindle USB port repair (thats what i thout was broken at the time but it wasent that) I saw that its a $30 fix so I said its been broken long enough so I went to contact us and then they emailed me. Here is what the said

"Hello,

Thank you for inquiring about our Kindle Fire USB Charge Port Repair Service. We charge a flat rate of $30.00 per Kindle. The flat rate includes parts, free return shipping, labor, testing of the repaired Kindle and a one year Warranty.

You don't have to pay for the service up front if you chose to pay by PayPal or Credit Card. We will send you the invoice via PayPal once the repair has been completed. We can also send you a PayPal invoice now if you prefer. We can only accept credit card payments through PayPal at this time. A credit card can be used to pay a PayPal invoice even if you don’t have a PayPal account. We also accept Checks and Money orders. The Check or money order must be sent with the Kindle to speed up the repair process. The check must clear before we can ship the Kindle back to you. We are a no fix = No pay facility. There is no charge for the repair attempt if we can’t fix your Kindle. Although it is very rare that we wouldn’t be able to fix a Kindle. We also do not charge any hidden diagnostic fees like our competitors do.

You must box up the Kindle and pay for the shipping to us. The post office has a small flat rate box for about $5.80 that works great. Just make sure to bubble wrap the kindle. We pay for return shipping. Next day return shipping is available for $20

I have attached a contact and return shipping form to this email. Please fill out the form and send it with the Kindle. That way we can contact you when we receive the Kindle. I will contact you when we receive your Kindle. I will also contact you again when the repair has been completed."

So I shipped my Kindle and they emailed me when they got it then they email me when it was complete. They said that your charging port was NOT broken but they got it fixed for the same price so they shipped it back and my friend is playing on it right now! If you need more info go to there site and contact them! Thats how i got my Kindle fixed!

Do NOT send your Kindle off to be repaired to anyone on here saying they can fix it. ! They will keep your kindle and take your money as well. Take it some where local where you live and have it repaired.

Same here. I replaced the battery myself and the Kindle Fire logo came on for a while and then turned off and never came back on. This is a software issue, Amazon's development department, and I am seriously contemplating action and it would easily be class action, too. I do have one idea left and that is to plug it into a desktop with adb and then try to start it. I don't have anyway to enable adb, so it is a best guess. If I can get it to read the Kindle drive, then I can look and see what the files setup is and try to replicate it. I am at seguinvegan@ yahoo.com if anyone wants to trade notes.

2. Hold power & Vol up, or Power & Vol down, or volume &vol up & vol down buttons. Most androids use this and or a home button combination to do a hard reset. Some have a small pin-hole reset button on back or under battery.

2. Hold power & Vol up, or Power & Vol down, or volume &vol up & vol down buttons. Most androids use this and or a home button combination to do a hard reset. Some have a small pin-hole reset button on back or under battery.

These are 'general' Android-device tips not specifically for Kindle.

Walmart has $80.00 quad-core tablets and i believe warranty the screen.

Jayne, I never had any luck getting mine fixed and I am still unhappy about the little use I got from my Kindle Fire. I have a Kindle Touch for reading and that is just fine but I don't think I would get another Fire because I really got "burned." Your problem is not the same as mine, however, and if you look at the Amazon forum, you will find how it can be fixed. The people on this forum are really experts and can probably help you fix it yourself but I know someone can fix it for you for $30-$35. I think there are also kits available on ebay. Good luck.

A battery issue wouldnt stop it from booting that is a software issue- A battery issue would.prevent it from turning on, heat up while charging, or krrp turning off. Anything caught on a start up screen is a software issue and it must be reset. See my response below for a Hard Reset for most android devices!

my kf just show me on the screen the kindle fire and it wont boot up, now to you what should i do? i tried a lot the way you told that push power buttom for 20 or 30 or 60 sec, but it is like a brike, and just show me kindle fire, and i charged it for 2 daysssss

My Kindle Fire HDX 8.9" is stuck on the "Kindle Fire" screen. I've tried a hard reset, but nothing works. I've only had it for a little over a year. $300+ wasted! On the other hand, my iPad that I've had since 2010 is still working almost good as new (a few charging issues). I should have got a new iPad.

my kindle fire HD 6 has shut down completely sine September 2015... this is the second time this happened. but luckily after the first time it turned back on randomly . i believe the reason this happened is because i haven't been active with it for about a month or too. im praying that this second time will end up like the first time when it turned back on.

This Should Hopefully Help you, While it is showing the screen, hold the power button down until the screen turns off (mine took about 16 seconds) then wait for around 30 seconds, then power it back on and wait for the screen to turn off during booting and then hit the power button for the screen to be alerted that you are there, then it should show the correct screen (the screen you swipe to get in) I Hope This Will Help you with this Problem, i had the problem and i did this.

My g-Kids Fire was froze with the fire logo displayed on power....tried some of the steps listed here but no luck. Unless I missed it in the comments....here is what was done to recover...a guess really. Power the unit off. Press and hold both volume buttons while holding these two down, power on. A text display will be shown with an option to clear and reset to factory defaults. Use the volume buttons to move the menu selector and the power button for the enter key. A confirmation screen will be displayed, scroll down to the one that make sense (sorry don't recall the language). Then enter key again. Fire will be reset and display progress messages. Enventually it will power off. Power on again and the unit should be working.

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Speak out for your right to repair.

New York,

New Yorkers stand up for what they believe in. And we're asking you to
stand up for repair.

This year, New York could be the first state in the nation to pass the Fair Repair Act,
A8192 and
S618.
We have a chance to guarantee our right to repair electronic
equipment—like smartphones, computers, and even farm equipment. We have a
chance to protect local repair jobs—the corner mom-and-pop repair shops that
keep getting squeezed out by manufacturers.

It’s not going to be easy. Manufacturers are standing in the
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So far, they’ve managed to stop Fair Repair legislation before your
representatives get a chance to vote on it. We’ve got to be louder than their
lobbyists.

The Fair Repair Act, known as
A8192 and
S618,
requires manufacturers to provide owners
and independent repair businesses with fair access to service information,
security updates, and replacement parts. Tell your state representative to
support S618. Tell them you believe repair should be fair, affordable, and
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It's time to speak out for your right to repair.

Massachusetts,

The people of Massachusetts have always stood up for their
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residents' right to repair their car wherever they wanted.
Now, it's time to do the same for electronics and other equipment.

With the Digital Right to Repair Act,
H.143
and S.96,
we have a chance to guarantee our right to repair electronics—like
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But we need your help. Big manufacturers don't want this
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If you think you have a right to repair your products, find out who
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It's time to speak out for your right to repair.

Nebraska,

This year, the people of Nebraska have a chance to guarantee
their right to repair their equipment—like tractors, farm equipment,
digital equipment, and even cell phones.

It’s yours. You own it. You shouldn’t have to beg the manufacturer
for permission to fix it when it breaks. The Fair Repair Act, or LB 67,
is simple. It requires manufacturers to provide owners and independent
repair businesses with fair access to service information and replacement
parts. So you can fix the stuff you own quickly—and get back on with your
life.

But manufacturers don’t like that idea. When
your tractor breaks or your cell phone stops working, they want to be the
only people who can fix it. And they get to set whatever prices they want
for parts and service.

It’s time to fight for your right to repair and defend local repair jobs—the
corner mom-and-pop repair shops that keep getting squeezed out. Find
out who represents you in the Nebraska state legislature. Tell them you support
the bipartisan Fair Repair Act, LB 67. Tell them that you believe repair
should be fair, affordable, and accessible. Stand up for the right to repair
in Nebraska.

It's time to speak out for your right to repair

Dear Minnesotans,

Minnesota has a chance to become the first state in the nation to pass
"Fair Repair" legislation. SF 15, or the Fair Repair bill, guarantees our
right to repair digital equipment like computers, refrigerators, cell phones
and tractors. It requires manufacturers to provide owners and independent
repair shops with access to repair information and replacement parts—so you
have the resources you need to fix things quickly and affordably.

But we need your help. Manufacturers don’t want a Fair Repair bill. When
your tractor breaks or your cell phone stops working, they want to be the
only people who can fix it. And they get to set whatever prices they want.

Find out who represents you in Minnesota's legislatures. Tell them that
you want the right to repair your purchases. Tell them you support a
bipartisan Fair Repair bill, SF 15. Tell them repair is good for the
environment, good for consumers, and good for businesses.

It's time to speak out for your right to repair

Dear Kansans,

Kansas has a chance to become the first state in the nation to pass
"Fair Repair" legislation. HB 2122, or the Fair Repair Act, guarantees our
right to repair digital equipment like computers, refrigerators, cell phones
and tractors. It requires manufacturers to provide owners and independent
repair shops with access to repair information and replacement parts—so you
have the resources you need to fix things quickly and affordably.

But we need your help. Manufacturers don’t want a Fair Repair bill. When
your tractor breaks or your cell phone stops working, they want to be the
only people who can fix it. And they get to set whatever prices they want.

Find out who represents you in Kansas' legislature. Tell them that
you want the right to repair your purchases. Tell them you support a
bipartisan bill. Tell them repair is good for farmers, good for consumers, and good for businesses.

It's time to speak out for your right to repair

Dear Wyomingites,

Wyoming has a chance to become the first state in the nation to pass
"Fair Repair" legislation. HB 199, or the Fair Repair Act, guarantees our
right to repair digital equipment like computers, refrigerators, cell phones
and tractors. It requires manufacturers to provide owners and independent
repair shops with access to repair information and replacement parts—so you
have the resources you need to fix things quickly and affordably.

But we need your help. Manufacturers don’t want a Fair Repair bill. When
your tractor breaks or your cell phone stops working, they want to be the
only people who can fix it. And they get to set whatever prices they want.

Find out who represents you in Wyoming's legislature. Tell them that
you want the right to repair your purchases. Tell them you support a
bipartisan bill. Tell them repair is good for farmers, good for consumers, and good for businesses.

It's time to speak out for your right to repair

Dear Washingtonians,

Washington has a chance to become the first state in the nation to pass
"Fair Repair" legislation. The Fair Repair Act guarantees our
right to repair digital equipment like computers, refrigerators, cell phones
and tractors. It requires manufacturers to provide owners and independent
repair shops with access to repair information and replacement parts—so you
have the resources you need to fix things quickly and affordably.

But we need your help. Manufacturers don’t want a Fair Repair bill. When
your tractor breaks or your cell phone stops working, they want to be the
only people who can fix it. And they get to set whatever prices they want.

Find out who represents you in Washington's legislature. Tell them that
you want the right to repair your purchases. Tell them you support a
bipartisan bill. Tell them repair is good for farmers, good for consumers, and good for businesses.

It's time to speak out for your right to repair

Tennessee,

This year, the people of Tennessee have a chance to guarantee their
right to repair their equipment—like tractors, farm equipment, digital
equipment, and even cell phones.

It's yours. You own it. You shouldn't have to beg the manufacturer
for permission to fix it when it breaks. The Fair Repair Act is simple.
It requires manufacturers to provide owners and independent repair
businesses with fair access to service information and affordable replacement
parts. So you can fix the stuff you own quickly—and get on with your life.

But manufacturers don't like that idea. When your tractor breaks or
your cell phone stops working, they want to be the only people who can
fix it. And they get to set whatever prices they want for parts and
service.

It's time to fight for your right to repair and defend local repair
jobs—the corner mom-and-pop repair shops that keep getting squeezed out.
Find out who represents you in the Tennessee General Assembly. Tell
them you support the Fair Repair Act, SB 888 in the Senate
and HB 1382 in the
House. Tell them that you believe repair should be fair, affordable, and
accessible. Stand up for the right to repair in Tennessee.

It's time to speak out for your right to repair

Illinois,

This year, the people of Illinois have a chance to guarantee their
right to repair their equipment—like tractors, farm equipment, digital
equipment, and even cell phones.

It's yours. You own it. You shouldn't have to beg the manufacturer
for permission to fix it when it breaks. The Digital Fair Repair Act is simple.
It requires manufacturers to provide owners and independent repair
businesses with fair access to service information and affordable replacement
parts. So you can fix the stuff you own quickly—and get on with your life.

But manufacturers don't like that idea. When your tractor breaks or
your cell phone stops working, they want to be the only people who can
fix it. And they get to set whatever prices they want for parts and
service.

It's time to fight for your right to repair and defend local repair
jobs—the corner mom-and-pop repair shops that keep getting squeezed
out. Find out who represents you in the Illinois General Assembly. Tell
them you support the Digital Fair Repair Act, HB3030.
Tell them that you believe repair should be fair, affordable, and
accessible. Stand up for the right to repair in Illinois.

It's time to speak out for your right to repair

Iowa,

This year, the people of Iowa have a chance to guarantee their
right to repair their equipment—like tractors, farm equipment, digital
equipment, and even cell phones.

It's yours. You own it. You shouldn't have to beg the manufacturer
for permission to fix it when it breaks. Iowa's Right to Repair Act, HF556, is simple.
It requires manufacturers to provide owners and independent repair
businesses with fair access to service information and affordable replacement
parts. So you can fix the stuff you own quickly—and get on with your life.

But manufacturers like John Deere and Apple don't like that idea. When your tractor breaks or
your cell phone stops working, they want to be the only people who can
fix it. And they get to set whatever prices they want for parts and
service.

It's time to fight for your right to repair and defend local repair
jobs—the corner mom-and-pop repair shops that keep getting squeezed
out. Find out who represents you in the Iowa legislature. Tell
them you support the Right to Repair Act, HF556.
Tell them that you believe repair should be fair, affordable, and
accessible. Stand up for the right to repair in Iowa.

It's time to speak out for your right to repair

North Carolina,

This year, the people of North Carolina have a chance to guarantee their
right to repair their equipment—like tractors, farm equipment, digital
equipment, and even cell phones.

It's yours. You own it. You shouldn't have to beg the manufacturer
for permission to fix it when it breaks. North Carolina's Fair Repair Act, H. 663, is simple.
It requires manufacturers to provide owners and independent repair
businesses with fair access to service information and affordable replacement
parts. So you can fix the stuff you own quickly—and get on with your life.

But manufacturers like John Deere and Apple don't like that idea. When your tractor breaks or
your cell phone stops working, they want to be the only people who can
fix it. And they get to set whatever prices they want for parts and
service.

It's time to fight for your right to repair and defend local repair
jobs—the corner mom-and-pop repair shops that keep getting squeezed
out. Find out who represents you in the North Carolina legislature. Tell
them you support the Fair Repair Act, H. 663.
Tell them that you believe repair should be fair, affordable, and
accessible. Stand up for the right to repair in North Carolina.

It's time to speak out for your right to repair

Missouri,

This year, the people of Missouri have a chance to guarantee their
right to repair their equipment—like tractors, farm equipment, digital
equipment, and even cell phones.

It's yours. You own it. You shouldn't have to beg the manufacturer
for permission to fix it when it breaks. Missouri's Fair Repair Act, HB1178, is simple.
It requires manufacturers to provide owners and independent repair
businesses with fair access to service information and affordable replacement
parts. So you can fix the stuff you own quickly—and get on with your life.

But manufacturers like John Deere and Apple don't like that idea. When your tractor breaks or
your cell phone stops working, they want to be the only people who can
fix it. And they get to set whatever prices they want for parts and
service.

It's time to fight for your right to repair and defend local repair
jobs—the corner mom-and-pop repair shops that keep getting squeezed
out. Find out who represents you in the Missouri legislature. Tell
them you support the Fair Repair Act, HB1178.
Tell them that you believe repair should be fair, affordable, and
accessible. Stand up for the right to repair in Missouri.

It's time to speak out for your right to repair

New Hampshire,

This year, the people of New Hampshire have a chance to guarantee their
right to repair their equipment—like tractors, farm equipment, digital
equipment, and even cell phones.

It's yours. You own it. You shouldn't have to beg the manufacturer
for permission to fix it when it breaks. New Hampshire's upcoming Right to Repair Act is simple.
It requires manufacturers to provide owners and independent repair
businesses with fair access to service information and affordable replacement
parts. So you can fix the stuff you own quickly—and get on with your life.

But manufacturers like John Deere and Apple don't like that idea. When your tractor breaks or
your cell phone stops working, they want to be the only people who can
fix it. And they get to set whatever prices they want for parts and
service.

It's time to fight for your right to repair and defend local repair
jobs—the corner mom-and-pop repair shops that keep getting squeezed
out. Find out who represents you in the New Hampshire legislature. Tell
them you support the Right to Repair Act.
Tell them that you believe repair should be fair, affordable, and
accessible. Stand up for the right to repair in New Hampshire.

It's time to speak out for your right to repair

New Jersey,

This year, the people of New Jersey have a chance to guarantee their
right to repair their equipment—like tractors, farm equipment, digital
equipment, and even cell phones.

It's yours. You own it. You shouldn't have to beg the manufacturer
for permission to fix it when it breaks. New Jersey's upcoming Fair Repair Act, A4934 is simple.
It requires manufacturers to provide owners and independent repair
businesses with fair access to service information and affordable replacement
parts. So you can fix the stuff you own quickly—and get on with your life.

But manufacturers like John Deere and Apple don't like that idea. When your tractor breaks or
your cell phone stops working, they want to be the only people who can
fix it. And they get to set whatever prices they want for parts and
service.

It's time to fight for your right to repair and defend local repair
jobs—the corner mom-and-pop repair shops that keep getting squeezed
out. Find out who represents you in the New Jersey legislature. Tell
them you support the Fair Repair Act, A4934.
Tell them that you believe repair should be fair, affordable, and
accessible. Stand up for the right to repair in New Jersey.