Valencia Mobile

Valencia Mobile Frequently Asked Questions

Are you going to add more features in the future?

Yes, we are working on the application to improve functionality and add new features.
You can preview what is coming by using the Coming Soon button in the application.

Is there a suggestion box for feedback? Where do I report issues?

Yes, you can either submit a Support Ticket to submit feedback and report issues. You can also find the link to the feedback
form in the application in the information icon at the bottom right of the application
screen.

What user name and password do I use to login?

You can use your Atlas user name and password to login to any application with a lock
icon on it.

Who can I ask for help with the mobile application?

Students: Please visit an Atlas Access lab on your campus or call the student help
desk at x5444. Faculty and Staff: Please call the OIT help desk at x5555.

Why can't I access the Account Balance, Grades or Schedule?

These applications are only available (after a login) to Students. If you are not
a student, these icons will disappear after you login with your Atlas Username & Password.

Can I configure my mobile device to work with my Atlas e-mail?

Valencia recommends the use of the Microsoft Outlook mobile application to access
your Atlas e-mail.

Detailed instructions for installing the Microsoft Outlook mobile application for
iOS and Android devices can be found here: Support Ticket System

NOTICE: Valencia College does not provide support for Mail Enabled Cell Phones.
This information is provided only as a matter of courtesy. OIT and Valencia College
assume no liability for use or misuse of this information.

IT IS STRONGLY RECOMMENDED THAT IF YOU CHOOSE TO DO THIS THAT YOU USE A PASSCODE ON
YOUR MOBILE DEVICE

I'm having problems connecting to Valencia Wi-Fi.

The Valencia Mobile App will function over the phone network. But if you would like
to avoid data charges, you can also connect over Wi-Fi to use the Valencia Mobile
App. Some users have reported issues loading the Valencia Mobile App when connected
to the Valencia Wi-Fi network. If you are having problems downloading information
while connected to Valencia's Wi-Fi network, try these steps:

If you are redirected to the Valencia College Homepage, you are connected to the "vccnet"
Wi-Fi

You should then be able to connect to the Valencia Mobile app via Valencia Wi-Fi.

If you are connected to any other Wi-Fi network and are having problems loading content
in the Valencia Mobile App, please make sure that network has connectivity.

If you are still having problems, please submit an issue report (Broken Bug/Fix) through
the Support Ticket System.

I'm having problems opening the Valencia Mobile app after upgrading to iOS6.

If you are having issues launching the application after the most recent upgrade to
iOS6 on your iPhone or iPad, force-quit the application and then relaunch it. If this
doesn't work, reboot your device.

To Force-quit an application in iOS follow these steps:

Double-click the home button to display the recently accessed applications.

Press and hold any of the icons shown, then navigate to the Valencia Mobile App and
tap the red circled minus button. This sends a signal to the application in question
that allows it to quit.