Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.

Hello, about a year and a half ago, I bought an XM Radio for my home. I also bought a car XM Radio a few months later. After my home radio year contract ended, I decided to cancel the service for the home radio (my car radio year contract ends in 12-09). On 09-21-09, I received a flyer in the mail from XM Radio stating that I could receive an XM Everything subscription for my home radio (if I reactivated it) either for $4.99 a month for 6 months guaranteed, or $6.94 a month for a year. So on 09-22-09, I called the XM Radio customer service and spoke with a foreign call center. The initial representative could not understand English at all and so I asked to speak with her supervisor. Hazel, the supervisor, took my call. I explained that I wanted to reactivate my home radio for $6.94 a month for a year. She refused to honor the price on the XM Radio flyer at all. I explained I received, and she could care less. Obviously, this is a case of bait and switch where XM Radio tricks customers and falsely sends them false advertising to get them to renew at much higher rates. I called the corporate headquarters and spoke with Elizabeth, who was in customer complaints. She did not apologize and could have cared less about my complaint. She had no idea when a corporate rep would call me about my experience. Obviously, XM Radio could care less about customers, why they are on the verge of bankruptcy and so many people like me cancel their lousy service. Their customer service has been absolutely awful from day one. I want my complaint to be on their record to let everyone know how horrible they are.

Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.