Your company is a Cisco Unified Communications environment and you are trying to identify an inbound call flow in order to diagnose an issue with hard facts. You ask yourself: "How can I find the call flow that is being accessed at the time of my issue?" This guide will help you diagnose two use cases:

Erroneous call flows in Cisco Unity

Toll Fraud.

Although we are focusing on these two particular cases these solutions can be used to diagnose a variety of issues .

PROBLEM

You are unable to figure out what the inbound caller is dialing before and after they access your system (Unity, UCCX).