Javen, we regret to hear of your disappointment with the vehicle you were interested in. I would appreciate the chance to speak with you about what happened and work together to find a vehicle that suits your needs. Please reach out at your convenience so we can discuss this further.

Best,Feedback@gillmanauto.com210-651-9345Jason Chapa

CarGurushttps://www.cargurus.com

Jun 19, 2017

Juan

Got a great deal and bought the truck . no pressure at all good people.

We are thrilled that our advertisement impressed you! We want everyone to feel welcome in our dealership and that we provide honest and caring service to all our customers. We hope you come in to see us sometime.

We're concerned that your experience wasn't what it should have been. We strive to provide our customers with prompt service and great prices. We would appreciate a chance to discuss this with you; please contact us so we can work on making things right. -Gillman Subaru of San Antonio, feedback@gillmanauto.com

CarGurushttps://www.cargurus.com

Mar 13, 2017

5

Lyricw

Three people from hereemailed me around 6 times
including the general manager and each time I told
them I wanted photos of a vehicle and NEVER received
photos.

We're concerned to hear that we didn't meet your expectations; we always want to provide our customers with five-star service. Please contact me so I can look into what happened and work on making things right. -Sergio Guerra, General Manager, gillmanreviews@gmail.com

CarGurushttps://www.cargurus.com

Feb 9, 2017

Margienb09

Quickly responded to my inquire. The info was incorrect though. The mileage was actually 61,000

Thank you for your review. We're glad that we provided you with prompt service, but it's unfortunate that it wasn't completely accurate. We always strive to provide our customers with honest information - we'll be sure to pass along your feedback to our management team. We hope to see you again, just let us know if we can be of help in the future!

Hi Paul,Thank you for your review. We know how important your time is, and we are disappointed that you felt your time was wasted. We would love a chance to discuss this more and see if there's anything we can do. Would you please contact me when you have a chance? Thank you, Sergio GuerraGeneral Managergillmanreviews@gmail.com

Everything was exceptional, great
vehicle at a great price, salesman
was friendly and helpful. Only
thing was that they did not fill the
gas tank when I picked up the
vehicle but really that's nothing in
the big picture.

They have been advertising the same
car for a great price on multiple sites for
weeks. When I inquired via your site, the
dealer responded by saying "Sorry, the
car has transmission issues".
I get daily emails from them now, and
have seen brand new posts on multiple
sites for the SAME CAR that they told
me had transmission issues.
That screams shady to me.

They are nice but those who I felt with we're not as knowledgeable as
they should be of my car and they don't seem to be in that big of hurry to
fix their mistakes. I have a feeling though that this is an exception not the
rule.

The salesman I worked with was very uneducated about his products
and services however the finance supervisor and the sales supervisor
took over and made sure the experience was positive. They really
went out of their way to make our experience fantastic.