Problem with a purchase

Did something go wrong when making a purchase with PayPal? Did your order not arrive? Did something arrive that was very different than described? The first step is to dispute the transaction through PayPal. We’ll facilitate communication between you and the seller to see if things can be worked out. Many disputes are caused by misunderstandings, and they're often easy to resolve. However, if you and the seller can’t reach an agreement on your own, you can escalate your dispute to a claim. We’ll investigate and make a decision in favor of either you or the seller.

My order never arrived

If you fulfill PayPal Buyer Protection requirements and your order never shows up, you'll get a refund. It's that simple.