Every reasonable effort is made to ensure that the information we provide is as accurate as possible. However, we cannot guarantee its accuracy or completeness. Although we regularly check the accuracy of the information we provide, to help us to keep it up to date, we rely heavily on individuals and/or organisations to notify us of any updates, changes or amendments that are required by emailing the details to advice@unlock.org.uk.

Our information is provided on a strictly ‘without-liability’ basis. This means that we can’t assume responsibility and don’t accept liability for any damage or loss which may arise as a result of your reliance on it. As a result, it should be considered for use as guidance only. It doesn’t constitute legal advice tailored to your individual circumstances. If you propose taking further action based upon the information that we provide, you are strongly advised to consider obtaining specific professional or legal advice before doing so. If you act on our information, you acknowledge that you do so at your own risk.

We are unable to make specific recommendations for other organisations (such as solicitors or insurers). Where other organisations appear on the site, these are for information purposes only, and we cannot accept responsibility for the quality of service you receive from a third-party.

We try our best to give accurate information at all times. This often means providing information that we, as a charity, don’t agree with in principle. We ask that you bear this in mind when reading our information – “don’t shoot the messenger!”

Where you think policies and practices need to change, please let us know. We exist to help people overcome the effects that are being caused by their convictions, and we will continue to work towards achieving a system that is fairer and more inclusive.

In addition to this disclaimer, the use of this site is governed by the terms of use which apply to all of Unlock’s sites.

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About this site

This site is for people in England & Wales and it's managed by Unlock, an independent charity for people with convictions.

It's designed to provide self-help information on a wide range of issues that criminal records can effect. It's split into information sections. There's also quick links, latest updates and a downloads section. Find out more.

Supporting the site, we run a confidential peer helpline. If you have any questions about our information, please contact us

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Unlock is the only charity in England & Wales dedicated to supporting law-abiding people with convictions. We do not deliver government-contracted services. By being independent, we respond to the needs of the people we exist for.

In 2016 alone, over 1.3 million different people used this site for information & advice. As an independent charity, we rely on your donations to maintain and develop the site.