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Room smelt a bit musty so had to open the windows. Toilet cistern was broken so was constantly dripping - glad it was in a separate room behind 2 doors. Cooked breakfast was lukewarm even at 7.30am. Not much in the area (bars, restaurants etc). 25 miles (45 mins) from the airport. Only good thing was it was close to...

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Thank PAB1968

William G, Front Office Manager at Novotel Marseille Est, responded to this review

Good evening PAB1968,
Thank you for taking the time to share your past experience within our establishment. We regret that your stay was not up to your expectation and we apologize. The mentioned technical problems are punctual and do not reflect the usual quality of our services. Our reception is available day and night to be able to offer a...

Traveled from NJ to Marseille with family to attend a wedding, stayed at this hotel, LOVED IT.
They have an excellent room service menu for vegetarians as well as meat lovers. They have a bar that is open until midnight. They have laundry/dry clean services.
GEANT supermarket, McDonalds, KFC, IKEA, are all10 minute drive away. Room service and front desk...

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Thank AlwaysH0NESTreviews

William G, Front Office Manager at Novotel Marseille Est, responded to this review

Good evening AlwaysH0NESTreviews,
Thank you for taking the time to share your past experience within our establishment. We are delighted to see that your stay was great. Your return warms our heart and we will share your support with all our employees. We offer all the services that a 4 star hotel should be able to offer. As you point...

Nice Hotel. Cool bathrooms, nice swimming pool. But in the swimming pool there is a big hole underwater, which is actually a light, which can scare some children. Nice play area for kids. Good food in the restaurant. Very helpful staff. Major problem is that the location shown on Apple maps is about 1km from the actual hotel, which made...

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Thank jake r

William G, Front Office Manager at Novotel Marseille Est, responded to this review

Good evening Jake r,
Thank you for taking the time to share your past experience within our establishment. We are very happy to read that your stay went as you would expect.
You are right to point out, our hotel has an outdoor pool and a playground for children, a tennis court and finally a ping pong table. You do...

It's about 20 minutes or so away from the old port ,again depending on traffic.
No places to eat around where the hotel is, however there is a big drive through McDonald's on the right 3 roundabouts away when you leave hotel parking.
When parking in the hotel be careful when you park near the F1 side because the walk...

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Thank amy85

William G, Front Office Manager at Novotel Marseille Est, responded to this review

Good evening Amy85,
Thank you for taking the time to give us your impressions following your stay with us.
We are pleased that your stay was generally fine although we deplore some inconvenience encountered and we want to excuse us. Know that the necessary steps will be made to be closer to the 4 * services we want to offer....

Lovely little hotel, standard rooms but spacious modern & very clean. Separate Toilet & shower, tv and a speaker for you to connect ur music too.
Lovely swimming pool.
Food was nice i had the breakfast buffet & lunch here. Drinks are overpriced but then this hotel is in the middle of nowhere so they can charge extortionate prices.
Half...

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Thank Natalie T

William G, Responsable réception at Novotel Marseille Est, responded to this review

Good evening Madam Natalie T,
Thank you for taking the time to share your past experience within our establishment.
We are delighted that your stay was a success. All our teams are working in this single goal: to make you spend a pleasant time.
We note the expectation you have suffered at the bar and will do everything to this...

We stayed one night, when visited Marseille by car. I had negative impression by staff at check-in and room quality.
As a platinum member of Accor hotels I picked this chain for family trip and feel sorry about that. There was no special attitude. I had to ask/demand for free beverage voucher at check-in.
Room was standard, that is called...

The single bed was broken and it is not acceptable for a price over 100 euro per night. The receptionist was great and very kind, but still, we went there for the sleep, not to socialise. A good thing was that the parking was free and was under CCTV 24h.

Stayed in this hotel for two nights on business and ate in on both evenings.
The reception is friendly, the rooms could do with an update, but clean and a nice, functional standard novotel bathroom. no safe.Bed was very comfortable!
The bar and restaurant are understaffed, so the service is slow, but the food is good (although a pissaladiere with...

Having received 4 mails this afternoon from Accor requesting I review this hotel - here goes.
The hotel is out of town and very dated. Rooms are comfortable but tired and carpets need a very good clean.
Restaurant is Ok, with a reasonable choice of food, quality OK.
Service in the restaurant is poor.
Breakfast is OK.

Amenities

Highlights

Free High Speed Internet ( WiFi )

Free Parking

Pool

Restaurant

Room Service

GreenPartner
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Green Partners meet the programme's minimum requirements for environmental activities, but have not yet qualified for a Green Leader badge. The set of requirements include having a towel and linen re-use programme, using energy-efficient light bulbs, tracking energy usage, recycling, and educating staff and guests on green practices.

About the property

Wheelchair Access

Pets Allowed ( Dog / Pet Friendly )

Things to do

Pool

Restaurant

Room types

Non-Smoking Rooms

Accessible rooms

Family Rooms

In your room

Air Conditioning

Internet

Free Internet

Free High Speed Internet ( WiFi )

Public Wifi

Services

Free Parking

Room Service

Business Centre with Internet Access

Multilingual Staff

Conference Facilities

Meeting Rooms

Dry Cleaning

Banquet Room

Official Description (provided by the hotel)

The Novotel Marseille Est La Valentine is a 3 star hotel, located 10 minutes from the Old Port and 15 minutes from the calanques, with direct access via the A50 motorway. Ideal for business trips, meetings and seminars, or for a getaway in Provence. Travelling solo or with your partner or family, relax and unwind with our swimming pool, tennis court, petanque area and playground. Free private car park with video surveillance....more less

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Also Known As:

Novotel Marseille

Marseille Novotel

Hotel Style:

#22 Luxury Hotel in Marseille

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