RESIDENTS

CHA is committed to addressing the needs of its residents and providing more effective services in order to increase their potential for long-term economic success and a sustained high quality of life.

Doing Business

CHA is pleased to do business with technically proficient and innovative companies. To ensure the integrity of the procurement process, each contract is analyzed by separate Procurement Teams. These individuals explore and implement best practice standards for procuring goods and services for the agency.

News & Media

CHA is committed to providing information in an efficient and transparent manner and its Department of Communications & Marketing encourages an open dialogue between the agency, residents, media, community and the general public.

New HCV Programs and Procedures

Inspection Excellence Program

In order to give high quality owners more flexibility, CHA offers the Inspection Excellence Program, an incentive program for owners to pass inspections on the first attempt.

In conjunction with moving to biennial inspections, effective January 1, 2018, CHA is making modifications to IEP. We will no longer conduct enhanced inspections and there will only be one tier to the program. The only requirement to qualify for IEP is that the unit pass two consecutive inspections on the first attempt.

All units with IEP status will qualify for Vacancy Payments.

These changes do not eliminate any current benefits, they only expand the number of owners/units eligible.

Owner Suspension Guidelines

CHA has and will continue to take steps to ensure that every unit in the HCV Program meets Housing Quality Standards (HQS) and are inspected in a timely manner. In January of 2015, CHA implemented a guideline that requires owners or their representatives, to be present at their annual inspection appointments. The January 2016 guideline states that any re-inspection for annual inspections, that results in “inconclusive” or no-show” will result in a failed inspection and may cause the unit to go into abatement.

Effective May 1st, 2017, CHA will modify the Owner Suspension Guidelines. If a property owner meets the criteria listed below, they will now be issued a warning letter and must attend a CHA-HQS Training prior to entering into any new HAP contracts.

Smaller owners (20 units or fewer in HCV) – two more HAP contract terminations due to HQS violations within 12 months.

Larger owners (21 units or more in HCV) – 10% or more of their HAP contracts have been terminated due to HQS violations within 12 months.

If a property owner subsequently has a HAP contract termination due to HQS violations after receiving a warning letter, they will have a moratorium on new HAP contracts for one year.

To avoid HAP contract terminations, property owners should be present at their inspections and should make every effort to pass the inspection on the first attempt.