HG

Wednesday, January 19, 2011

Verification woes of mobile users

The ordeal of people waiting in long queues in front of mobile service providers' outlets to submit documents for avoiding discontinuation of connection worsened on Wednesday.

People who filled up forms using blue ink instead of black were refused verification by the authorities concerned. "The documents of mine and a few of my friends were rejected because we filled up the forms in blue ink. It's terrible after waiting for more than two hours since morning. Now, we need to do it once again," said S Basumatary, a local standing outside a mobile outlet in the city.

His friends complained that mobile service providers didn't inform the people about the procedure properly. "We only got an SMS about re-submitting our documents. But the ink' factor was nowhere mentioned," added one of his mates.

Service providers in NE circle said they could not provide all the information to customers owing to the pressure of completing the mammoth task within the deadline on January 19.

"The remote and the rural areas suffered more due to the time constraint. Many could not even get any document supporting their address also," said a source.