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Certificate of Excellence

What is Certificate of Excellence?

TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.

Impressive from the moment we arrived, a warm welcome from reception in this stylish hotel that exceeds it’s star rating. Good rooms, great food and staff that go above and beyond to accommodate requests, the staff are a real credit to the smooth running of...More

First impressions are so important, so a brief wait for the receptionist to arrive didn't set me off in a good mood. I then felt that we are a bit of nuisance to her. Then I was told that it was completely standard practice to...More

Thank Peter B

Response from HLGroup, Owner at Pontlands ParkResponded 4 days ago

I am disappointed to read your review and would like to apologise that the receptionist checking you in, perhaps did not explain what a pre-authorisation on your credit card is, which I can assure you is standard check in procedure within most hotels around the...More

What a great Hotel. It is smart and stylish. I liked it a lot and would recommend it. My room was lovely, very warm in the cold weather, and well equipped. There is good attention to detail in the servicing of the room. The Bathroom...More

Thank Hilary B

Response from HLGroup, Owner at Pontlands ParkResponded 5 days ago

Thank you for your review. I am pleased you had a wonderful stay and would recommend our hotel as you found us smart and stylish. I am sorry you did not enjoy the music being played in the breakfast room, it is a local radio...More

Stayed here overnight for my sister/husband Golden Wedding Anniversary. Absolutely lovely hotel, our room was very spacious and had everything we needed. Staff were excellent at all times...even late into the early hours with drinks or coffees! Thanks to Elaine and John for letting us...More

Thank 1947dorothy

Response from HLGroup, Owner at Pontlands ParkResponded 2 weeks ago

Thank you for your review following your recent stay at Pontlands Park. I am pleased you all had a fantastic time throughout your stay, I shall gladly pass on your comments to the team. I hope when you are next in the area you come...More

Seven of us stayed for one night it was to celebrate our Golden Wedding could not asked for anything better, Staff very good and helpful and the rooms I had booked were excellent very comfortable would go back anytime and highly recommend to anyoneMore

Thank Elaine K

Response from HLGroup, Owner at Pontlands ParkResponded 2 weeks ago

Thank you for your review following your recent stay at Pontlands Park. I am pleased you all enjoyed your stay and found the bedrooms to be comfortable. Perhaps if you are in the area again you can stay with us and use the facilities at...More

It would be a good location v festival which is held in hyland park is approx a 10 minute drive from the hotel you would not be able to walk it but if you could arrange a taxi then it would be a good location.

Afternoon,
Although in the same grounds the leisure centre is a managed separately from the hotel.
It is possible to visit Reflections Leisure Centre as a day visitor and although not essential it is recommended that you... More

Afternoon,
Although in the same grounds the leisure centre is a managed separately from the hotel.
It is possible to visit Reflections Leisure Centre as a day visitor and although not essential it is recommended that you book in advance to guarantee availability.
Full details of timings and prices available on the website (it won't let me post a link here I'm afraid) and the team can be reached on 01245 476333
Enjoy your visit