Support Portal

Configure The QoS (Quality Of Service) Settings

You need to test and record your actual Internet connection speed, so that the QoS (quality of service) is configured correctly.

The QoS functionality of the server uses traffic shaping techniques to improve the user experience. Using packet prioritization we allow user traffic to be sent ahead of any backend system data. The most important example of this is Cloud Backup. QoS allows us to run the Cloud Backup 24/7, by giving the backup data traffic a lower priority than the end users data traffic. The Cloud Backup will try to use all available bandwidth, but QoS allows this to happen without affecting the end user experience.

It is important to make sure you know exactly what speed your ISP is providing you, not what they say you should have. (There is often a big difference in what your ISP claims to provide, versus what speeds you actually get.)

To find your average internet connection speed we suggest you run a test from various Speed Test web sites, such as:

You need to run these tests on a computer plugged directly into your router/internet connection. It is essential that you don't run these tests from a computer on the LAN, as there are default QoS settings in place which will skew the results.

The best time to run these tests is out of hours when no one else is using the network. If other users or systems are using the internet connection you will get a lower value of available bandwidth.

Step 1: Run a speedtest

You need to run a speedtest to find out the Upload and Download speed of your Internet connection in Kbit/s.