Grand Room - All-Inclusive

All meals and snacks included daily [buffet breakfast/lunch/dinner or a la carte dinner].

Seven restaurants with buffets and a la carte specialties plus the restaurants at the sister hotel Oasis Palm Beach next door.

All drinks at any of the nine bars including a swim up bar, beach bar, sports bar and lounge bar including the bars at the sister hotel, Oasis Palm Beach, next door. 24-Hour room service (service fee apply). Unlimited access to the on-site gym. Planned activities by the entertainment staff throughout the day.

Kids Club: Planned activities throughout the day for kids 12 and under (3 and under require parental supervision) including arts and crafts, a game room and pool with waterslides, theater, disco and their own buffet. Located at the Oasis Palm Beach Resort next door.

Nightly entertainment includes two live shows weekly, Mexican and Caribbean.

See the sun set over the Nichupte Lagoon in the evening, and enjoy the comfort of a guest room with air-conditioning, a private bath with shower-tub combo, a king-size bed (these room come with a balcony) or two double beds and a built-in platform bed, TV with cable, direct-dial telephone ($), alarm clock, mini-bar with water, soft drinks and beer, safe-deposit box ($), Wi-Fi ($), beach towels, hair dryer and bath amenities.

All meals and snacks included daily [buffet breakfast/lunch/dinner or a la carte dinner].

Seven restaurants with buffets and a la carte specialties plus the restaurants at the sister hotel Oasis Palm Beach next door.

All drinks at any of the nine bars including a swim up bar, beach bar, sports bar and lounge bar including the bars at the sister hotel, Oasis Palm Beach, next door. 24-Hour room service (service fee apply). Unlimited access to the on-site gym. Planned activities by the entertainment staff throughout the day.

Kids Club: Planned activities throughout the day for kids 12 and under (3 and under require parental supervision) including arts and crafts, a game room and pool with waterslides, theater, disco and their own buffet. Located at the Oasis Palm Beach Resort next door.

Nightly entertainment includes two live shows weekly, Mexican and Caribbean.

All hotel taxes and gratuities included.

Club Runaway: Oasis Hotels and Resorts offer the opportunity to visit any Oasis resort throughout your stay. Check in at the Oasis Plus desk of your resort to verify availability at the resort of your choice and receive a day pass to sample the atmosphere and culinary offerings of the sister property

Each of these bright, fresh rooms offers a nice view of the Caribbean, as well as air-conditioning for your comfort, a private bath with shower-tub combo, a king-size bed or two double beds, a built-in platform bed, TV with cable, direct-dial telephone ($), alarm clock, mini-bar with water, soft drinks and beer, safe-deposit box ($), Wi-Fi ($), beach towels, hair dryer and bath amenities.

Amenities/Services Available at an Additional Cost:

Direct-Dial Telephone

Laundry Service

In-Room Child Care

Max occupancy 3 Adults and 1 Child or 2 Adults and 2 Children

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Grand Oasis Palm - All-Inclusive

Boulevard Kukulcan Km 4.5,
Cancun,
Mexico77500

Location

This all-inclusive family resort and spa is conveniently located at the north entrance to Cancun`s hotel zone. The Grand Oasis Palm sits within walking distance of shopping, bars and restaurants and features an on-site spa when it`s time to relax after a fun-filled day in Cancun.

Why Stay Here

Incredible Specialty Restaurants with Something for EveryoneTen Indoor and Outdoor Bars Plus Live Music at the Lobby BarLuxurious and Chic Rooms with Breathtaking Views of the Turquoise WatersState-of-the-art Gym and Modern SpaOn-site Tobacco Shop and Beauty SalonKids Club with Many Activities for All Age Groups

Resort Details

The resort offers endless activities, entertainment, family-friendly accommodations, child-centric restaurants and Kids Club without compromising the areas for rest and relaxation. Work up a sweat in the state-of-the-art gym, or relax in the new modern spa with its calming atmosphere that offers services to rejuvenate body and soul. Stay in touch with friends and family back home, or even get some work done in the business center. A tobacco shop and beauty salon are also available on property for your pampering. The Kids Club offers a fully supervised secure environment for the children with a trained staff and numerous activity rooms. All age groups have many choices of activities including a kids own pool with water slides, restaurant, rest areas, overnight camp and amphitheater.

All-Inclusive Details

All meals and snacks included daily [buffet breakfast/lunch/dinner or a la carte dinner].

Seven restaurants with buffets and a la carte specialties plus the restaurants at the sister hotel Oasis Palm Beach next door.

All drinks at any of the nine bars including a swim up bar, beach bar, sports bar and lounge bar including the bars at the sister hotel, Oasis Palm Beach, next door.

24-Hour room service (service fee apply).

Unlimited access to the on-site gym.

Planned activities by the entertainment staff throughout the day.

Kids Club: Planned activities throughout the day for kids 12 and under (3 and under require parental supervision) including arts and crafts, a game room and pool with waterslides, theater, disco and their own buffet. Located at the Oasis Palm Beach Resort next door.

Nightly entertainment includes two live shows weekly, Mexican and Caribbean.

Restaurants, Lounges & Bars

Food and Beverage Outlets:Try every one of the ten incredible restaurants, each one offering a different specialty to tempt the most discerning palate. Cool down at any one of the ten bars with a specialty of the day or your old favorite! Enjoy a leisurely cup of coffee at the Coffee Cafe. Listen to live music in the lobby bar while meeting new friends. The animation team will delight you with activities to entertain throughout the day and on into the night.

For the Family

Kids Club with Many Activities for All Age Groups The Kids Club offers a fully supervised secure environment for the children with a trained staff and numerous activity rooms. All age groups have many choices of activities including a kids own pool with water slides, restaurant, rest areas, overnight camp and amphitheater.

Pools & Spas

Pool,State-of-the-art Gym and Modern Spa

Weddings

Free Honeymoon and Anniversary Package: Priority check-in trough the Oasis Plus Desk with tropical welcome cocktail, complimentary upgrade to best available accommodation at time of check in, a fruit basket and a bottle of domestic sparkling wine in room, king size bed, special reservations for a honeymoon dinner with a minimum stay of 5+ nights. Marriage certificate dated within past 60 days must be presented at check in to receive package. Please request your honeymoon or anniversary package at time of booking.

Entertainment & Activities

The resort offers endless activities, entertainment, family-friendly accommodations, child-centric restaurants and Kids Club without compromising the areas for rest and relaxation.

IMPORTANT INFORMATION

Auto SMART Program.

Special Offer: Rent one of our Smart cars for only $30.00 USD per day (tax and mandatory insurance coverage included). Client is responsible for cost of fuel. Must 21 to drive the car and present valid credit card, no cash transaction allowed. No minimum lengths of stay required. Full rental terms and conditions apply. Categories Available: All Room categories.

AMENITIES:

24-Hour Front Desk

Air-Conditioning

All-Inclusive

Babysitting (+)

Beachfront

Beauty Shop/Salon

Bell Staff/Porter

Business Center

Children's Program (+)

Coffee/Tea

Complimentary Breakfast

Complimentary Newspaper in Lobby

Complimentary Use of Bathrobe

Conference Facilities

Dry Cleaning Service

Elevator / Lift

Free Breakfast

Free Parking

Game Room

Gift Shop on Property

Kiddie Pool

Kids Club

Laundry Services/Laundry Facility

Lounges/Bars

Multilingual Staff

Multiple Swimming Pools

Night Club

Outdoor Pool

Restaurant

Sauna

Shopping

Snack Bar

Spa

Steam Room

Swim-Up Bar

Tennis court

Wedding Services

Wireless Internet Access (+)

(+) = Additional fees may apply for the use of these amenities.
(*) = Free, some restrictions may apply

Overall User Rating

2.8 / 5
Based on 6 reviews
0

TripAdvisor Traveler Rating

Based on 2693 reviews
0

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Grand Oasis Palm - All-InclusiveNot A Good Hotel For Vegetarians

Baljit
from Fremont, Ca

Verified Traveler

Submitted on 07-24-2016

Would Return or Recommend: No

While staying at this place we had very difficult time finding vegetarian food. Only thing we could eat was Fries, Salad and Fruits. When we complained, we got an answer since Mexicans are not Vegetarians they don't make vegetarian food. Still it would have been easier for them to make just Cheese Quesadilla or Bean and Cheese Burrito, but no that was too much for them to put a variety. We went to XPLOR and Chichen Itza and the buffet provided had many vegetarian options in them. This resort...
While staying at this place we had very difficult time finding vegetarian food. Only thing we could eat was Fries, Salad and Fruits. When we complained, we got an answer since Mexicans are not Vegetarians they don't make vegetarian food. Still it would have been easier for them to make just Cheese Quesadilla or Bean and Cheese Burrito, but no that was too much for them to put a variety. We went to XPLOR and Chichen Itza and the buffet provided had many vegetarian options in them. This resort had 9 restaurants and none of them had any good vegetarian food. After we complained they told us that they will make sure they will make vegetarian dishes. When we went to restaurant, there were no vegetarian dish. Next day we complained again, this time they said they will send an email to the restaurant. Again when we went, they said they received no email to make vegetarian food.
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Grand Oasis Palm - All-InclusiveNot What I Have Become Accustomed To For My Vacations.

Stephanie
from Stevens Point, Wi

Verified Traveler

Submitted on 02-07-2016

Would Return or Recommend: No

Bird problems, bathroom problems.

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Grand Oasis Palm - All-InclusiveMy Trip To Cancu

Dita
from Hazlet, Nj

Verified Traveler

Submitted on 08-24-2015

Would Return or Recommend: Yes

The Best Place!!!!! The service and the staff was amazing!!!! They all went out of there way to make my daughter 16 th birthday amazing.... thank you all again

Took me 3 hours to check in. When I got to my room the room was not clean. The cleaning staff 'cleaned' the room but after she left I noticed that my sheets are not clean, the floor was full of sand and I had a roach on my bathroom floor. I called the front desk and they sent her back again, but she took one look at me. Called a third time and they sent someone up to clean. When I booked I saw free WIFI but it wasn't free and even after we paid for it, it only worked in the lobby. On my last nig...
Took me 3 hours to check in. When I got to my room the room was not clean. The cleaning staff 'cleaned' the room but after she left I noticed that my sheets are not clean, the floor was full of sand and I had a roach on my bathroom floor. I called the front desk and they sent her back again, but she took one look at me. Called a third time and they sent someone up to clean. When I booked I saw free WIFI but it wasn't free and even after we paid for it, it only worked in the lobby. On my last night there, we were lying in bed and talking; no TV or music, and we got a knock on the door from the night manager asking us to keep it down.
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Grand Oasis Palm - All-InclusiveAwful

Allyson Gelhaar
from Lafayette, Colorado

Submitted on 11-21-2015

Would Return or Recommend: No

Are you looking for any of these? Beautiful, clean ocean water, Delectable food Restful nights.
Then please beware. There had been a lot of storms before my trip, so the water was not clear, but green. When I vacation, I'm looking for crystal clear water, and this was not it. You can go twenty feet into the water before you get into dark moss in which you can no longer see anything. Not to mention, the beach is covered in trash after the day is over. I'd give the beach/water a 0/10. Are you loo...
Are you looking for any of these? Beautiful, clean ocean water, Delectable food Restful nights.
Then please beware. There had been a lot of storms before my trip, so the water was not clear, but green. When I vacation, I'm looking for crystal clear water, and this was not it. You can go twenty feet into the water before you get into dark moss in which you can no longer see anything. Not to mention, the beach is covered in trash after the day is over. I'd give the beach/water a 0/10. Are you looking for yummy food? Of course you are! In that case, this resort won't be what you're looking for. My family didn't find any of the buffets good for breakfast, lunch, or dinner. The sit-down restaurants were the only thing close to good. I'd give the food a 4/10. I was hoping for restful nights on this trip, and I'm sure you are too. The hotel has walls as thin as paper, and you can hear every word exchanged between people in the hallways and in the rooms next to you. Additionally, the 'DJ' plays music with obnoxious bass until 11:00pm. One night I woke up at 2:00am and the music began playing again. To make things worse, the beds are extremely uncomfortable, so if you didn't get any sleep it gets worse. The hotel was under immense construction during my visit and they started hammering promptly at 8:00am. When you take a shower, the water has a cycle through cold, hot, scorching hot, cold. The cycle repeats and if you have kids, you have to shelter them from the scorching water. I'm convinced that the 'snack bar' that is open all day on the beach serves fake food, I wouldn't advise anyone to eat it. The elevator needs maintenance or something. If you are trying to get to the first floor, sometimes it will bring you all the way back up to the tenth floor again, and then down to the first floor. I stayed on the ninth floor so I almost always took the elevator, and often I'd have to wait five minutes just to catch it. When you check in, they give you 'towel cards' most likely so they can prevent theft which is fine. However if you loose a card, they charge you a fee. The only free thing at the resort was the bottled water, otherwise everything had a cost. Wifi costs $5 per hour, $7 for 12 hours, $10 for 24 hours, or $30 for 5 days. I don't think I've ever stayed at a resort that charged for wifi, but it was a major inconvenience as I brought things I needed to work on. There are around six people that constantly walk the beach trying to sell you stuff. I do realize that this is common at resorts, but I feel like it's too much at this particular resort. Wine isn't included at dinner. There isn't enough sand to cover the whole beach so there are a lot of rocky spots, I had to wear my sandals nearly everywhere I went. There is no hot tub which I found rather strange. There are a couple good things I want to note about the place. First and foremost, the staff at this resort are some of the nicest people I've ever come across. They are friendly and caring, and mostly just want to help. Also, the pool is big and would be fun for kids. I am not trying to completely bash the resort. I just wish someone had written this exact review before my family spent $3k on this place. If you are considering Grand Oasis Palm, please rethink your decision. I want you to have a better vacation than I did.
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Grand Oasis Palm - All-InclusiveFreshly Departed From Cancun

Mike Ridgeway
from Norwalk, Iowa

Submitted on 12-30-2014

Would Return or Recommend: Yes

We were part of a 14 member family spending Christmas in Cancun. This was the very 1st time we have been away from a 'traditional' Christmas. Realize this review is based off of no previous experience from other 'all inclusive' destinations. Overall as a 14 group family we were pleased with the experience. I have read several of the reviews and really don't disagree with any of them. We had a good experience, but there we a few drawbacks. Lets start with the good because 99% was.....
Pro's
...
We were part of a 14 member family spending Christmas in Cancun. This was the very 1st time we have been away from a 'traditional' Christmas. Realize this review is based off of no previous experience from other 'all inclusive' destinations. Overall as a 14 group family we were pleased with the experience. I have read several of the reviews and really don't disagree with any of them. We had a good experience, but there we a few drawbacks. Lets start with the good because 99% was.....

Pro's
*Staff was unbelievable - Meaning.. We did not meet anyone on the property that not extremely friendly? The wait staff were all outstanding and certainly should weigh into a majority of what I consider crucial in a top notch resort.
*Entertainment staff was amazing. I hope they do not have families as they never left the property. These guys were available running activities from sun up to sun down. Obviously, some were better than others.
*The rooms were mostly attended too, but at times was not cleaned by late in the afternoon.
*The refrigerator is to be stocked daily with water and 4 cans of alcohol as a courtesy, which was mostly done as expected.
*Pools were clean and top of the line.
*Beach was amazing and all you'd expect in an ocean side beach. Definitely not a snorkeling opportunity at this beach, but didn't see many that were.
*Food an alcohol was plentiful, always available somewhere day or night.
*burgers were mostly available all day at either 1 of the 2 stands near the beach.
*When you talk about all inclusive, we never went hungry or thirsty. Many bars and food throughout the resort.
*Location was the a great feature as many excursions within a couple hundred yards of the property.
*Ultamar - Ferry to Isla
*Helicopter tours
*Captain hook - on the property itself
*Xcaret - Observatory
*Majority of the restrooms were clean, so no huge deal there.
*Night activities were nice. Many vendors with neat stuff for sale and loved that part.
*Two bands played most nights and were authentic Mexican bands.
*There were 9:00 activities in the grand ball room on most nights. However, most people were entertained, but we were not.
*Daily activities were plentiful with a favorable amount of participation. However, you had to dig deep to find these opportunities.
*Concierge was very helpful, very friendly!
*Vacuumed pools daily, kept common areas very clean, and maintained walkways with precision.
*Was apart of some very exciting volleyball games not led by the staff, but with participant provided equipment.
*Definitely kid friendly as many of the families toted very small one arounds with no issue.
*We spent most of our 7 days on the property utilizing the waterfront as base.
*Plentiful beach chairs close to the waters edge.

Cons
*Some spots on the beach smelled like raw sewage.
*Food was always a little bland.
*Bartenders were never really that friendly. In their defenses, they worked hard.
*Golf Course was as described, but not worth the effort. Took a scary bus ride to Oasis Cancun to find the course was average at best. Just a note: If you don't bring clubs you have to rent them for $25 per set. That would be OK, but they charge per 9 holes (not cool).
*Gift shop lacked what you would traditionally expect of options.

Conclusion
*Believe the resort to be very high in quality. However, given the fact that we have no other experience in 'all inclusive', we could be rating from an amateur perspective. We would indeed return to this resort providing the opportunity, we would likely want to experience alternatives for a fresh perspective. Again, the staff was a major selling point in which we had no issues. The location does not get any better on hotel zone as all the excursions were close.
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Grand Oasis Palm - All-InclusiveCancun2016

starkey65
from

Submitted on 17-05-2016

Definitely recommend clean friendly couldn't ask for much more!! Only issues one elevator broke down day we got there and didn't get fixed till last day. Small elevators for a lot of people!! Coffee bar was great, along with other restaurants!!! Bottles of water in room every day ! We loved it plan to come back didn't want to leave!!

Grand Oasis Palm - All-InclusiveGreat resort for families with young children

dollhouse88
from

Submitted on 18-05-2016

Room: mostly clean but you could tell things like the remote, telephone, lamp etc weren't clean. Decorative pillows weren't clean either but we didn't use them anyway. I found crusty stains on one of the bedsheets but housekeeping came to check up on us and changed them right away before we had the opportunity to call reception to ask for new sheets. Giving four star because of everything else.
Beach: small. The chairs are cleaned everyday. I went out early one morning and saw staff cleaning th...
Room: mostly clean but you could tell things like the remote, telephone, lamp etc weren't clean. Decorative pillows weren't clean either but we didn't use them anyway. I found crusty stains on one of the bedsheets but housekeeping came to check up on us and changed them right away before we had the opportunity to call reception to ask for new sheets. Giving four star because of everything else.
Beach: small. The chairs are cleaned everyday. I went out early one morning and saw staff cleaning the pool and putting clean padding on beach chairs.
Activities: lots of activities during the day and entertainment in the evening and night. Kids have an entire play area to themselves that's very large and gated. They have their own pool with chairs,trampoline, park, stage where they have activities. Indoor play room as well along with their own restaurant. Staff there is super friendly. If I remember correctly, children over 5 can left there while parents do their own thing.
Food: buffet is bland but can't complain since they need to cater to everyone. A la carte restaurants are really good in comparison.. they aren't afraid to use flavor. The grand has a few restaurants exclusive for its guests. If you choose buffet, go to Dos Lunas instead of las Palmas. We have a baby so we ate early and never had to wait in line ups for any restaurants except the last day we did for an a la carte. Line ups usually start after 8pm for dinner.
Overall, we really enjoyed our stay. We went to the beach next door since it was more quiet and bigger. Would definitely return just because of the kids club.
Hotel: nice decor, clean. Staff always broom and clean throughout the day. Staff is friendly. Although it's all inclusive, I think they expect tips which is understandable since they are providing a service and working hard. Be generous :)
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Grand Oasis Palm - All-InclusiveLuxurious

Diana G
from

Submitted on 19-05-2016

I have absolutely nothing to complain about this hotel. As soon as my family and I arrived we were greeted with a friendly staff and were given our room key with our luggage sent up right away. After a stressful plane ride, one just wants to get to their destination real quick.
The food was incredible. From main course meals to desserts; I could feel my tastebuds having a fiesta of their own.
The hotel was very clean, elegant and unbelievably affordable. It had everything I was looking for in ...
I have absolutely nothing to complain about this hotel. As soon as my family and I arrived we were greeted with a friendly staff and were given our room key with our luggage sent up right away. After a stressful plane ride, one just wants to get to their destination real quick.
The food was incredible. From main course meals to desserts; I could feel my tastebuds having a fiesta of their own.
The hotel was very clean, elegant and unbelievably affordable. It had everything I was looking for in a hotel. It's family oriented, it's beach front, has a swim up bar, beautiful views, gorgeous and refreshing swimming pools, activities for everyone to enjoy, and free child care!
The child care was an unbelievably adorable area. Colorful, friendly staff and with so many activities that my son didn't want to come back with us.
I highly recommend this hotel to anyone seeking these features and especially if they are going with their family that includes small children. We are definitely going back in the near future.
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Grand Oasis Palm - All-InclusiveNot bad

Lisa S
from Calgary, Canada

Submitted on 23-05-2016

Not a bad resort, but I don't know if I would return. We were promised a balcony with oceanview but we got no balcony and view of the building across the pool. The food was good. Nice beach with lots of room and an overall great friendly atmosphere. Travel was December 2014.

Grand Oasis Palm - All-InclusiveGreat Time!!

aby1976
from San Jose, Costa Rica

Submitted on 24-05-2016

I highly recommend this hotel, especially if you have children. I went with my wife only and had a really good time. They have shows for children and adults, besides having a great big pool. Plenty of bars and restaurants with good food, the rooms are clean and the staff is friendly. I'm definately looking forward to going back next year, this time with my kids.
Perfect for the price!

Grand Oasis Palm - All-InclusiveStaff very friendly.

Ralene N
from

Submitted on 30-05-2016

Nice pools and beach. Very clean resort. Magic and fire shows were entertaining. Lots of palm trees providing shade from the sun. Close to the Captain Hook excursion. Lots of tour vendors on site. Ferry to isla de mujeres is next door.

We arrived last week to celebrate my husband's 50th birthday and we were very excited...until we reached our room. It was very small and unimpressive for a family of 4. On our second day we UPGRADED our room from the Oasis Palm to the Grand Oasis Palm and it is much better but yes, we definitely paid for it. Had we known in advance just how small the rooms were and that they had a smell, we wouldn't have had to have gone through the hassle of packing everything back up and moving to the next ho...
We arrived last week to celebrate my husband's 50th birthday and we were very excited...until we reached our room. It was very small and unimpressive for a family of 4. On our second day we UPGRADED our room from the Oasis Palm to the Grand Oasis Palm and it is much better but yes, we definitely paid for it. Had we known in advance just how small the rooms were and that they had a smell, we wouldn't have had to have gone through the hassle of packing everything back up and moving to the next hotel, we would've just booked the Grand to start with. It was like going from an apartment to a house. With the upgrade we have more options food wise but all of the food is basically just ok. My husband was quite ill after having the fish at Los Lunas Thursday night and spend half the night vomiting. The exception to the restaurants is Los Agaves. This is a great restaurant as long as you remember to make reservations. The entertainment staff here is very nice and keep things moving. They are probably our favorite of the staff. Our girls are absolutely loving everything about the pools and the beach. We thought they would be at kids club but they don't care for it much and are thrilled to spend hours in the water and on the sand. One thing that is VERY annoying is we ran out of singles for tips on Sunday. We know it's a choice to tip but we like to do it. We went to 2 desks, 1 store, 2 bellhops, and 2 bartenders looking to change a 20 for us w US dollars and NOT ONE has one!!! I'm not sure how this is possible as we watched (especially the pool bartenders) receive many throughout the day on Sunday. Also I was told by the front desk to come after 12 as they always have them from guests checking out...nope, the girl had already "closed out her station" and only had pesos. How convenient. One option is left, no more tipping. We haven't left a tip since Sunday and tomorrow will be our last day here. We plan on spending the whole day and night at the hotel and we won't be leaving tips since no one can seem to locate at least 20 US single dollar bills.
Our rating of the Palm-2
Our rating of the Grand-3/4
Our rating of overall service-4, but a huge 0 for the ability to make change when you see they have it
Our rating of food-2/3
Our rating of entertainment-4/5
Our rating of pools/beach-5
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Grand Oasis Palm - All-Inclusivegreat vacation

tevyliz
from New York City, New York

Submitted on 31-05-2016

Booked trough expedia, they change itinerary after it was booked.
The airline was Dynamic, the worst i have ever seen.
The plane was old and smelled bad.
Arrived in time.
Schedule roundtrip cab at airport ( 6 people 23 usd ea.)
Check in at hotel a little slow.
Rooms were good with complementary minibar(coffee,soda, water, beer and wine. Wine disappeared after first day.)
The air conditioner was great.
It had different kind of restaurants (italian, sushi bar,sushi restarant, traditional mexican,...
Booked trough expedia, they change itinerary after it was booked.
The airline was Dynamic, the worst i have ever seen.
The plane was old and smelled bad.
Arrived in time.
Schedule roundtrip cab at airport ( 6 people 23 usd ea.)
Check in at hotel a little slow.
Rooms were good with complementary minibar(coffee,soda, water, beer and wine. Wine disappeared after first day.)
The air conditioner was great.
It had different kind of restaurants (italian, sushi bar,sushi restarant, traditional mexican, gourmet mexican, smoke bar, bar at the pool. bar at the beach, ice cream etc.
The buffet serves the same food everyday.
The staff at restaurant were awesome. Juan was great at Las Palmas.
The resort is great for families.
A lot of activities to do ( extra $$$$)
Avoid lifestyle agents at lobby they try to sell you timeshare or a membership, you loose a good portion of your day.
Went to las playas de las mujeres.Bought trip from people in the resort. Trip was great, staff friendly , guy tries to sell 4 photos for $50, they recommend to to shop at a place where they rip you off.
Food at the island is bad. At the island you can take a picture with a drug up shark.
Don't buy nothing at trip.
You have to shop around for best prices,
Change your money to Pesos(its better)
Buy souvenir at el mercado 28
Uses the Bus R1 or R2 for less than a dollar if u pay in Pesos to travel down the strip.
Also visited Oasis pyramid which is more for a younger crowd. Staff not as friendly as grand oasis palm.
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Grand Oasis Palm - All-InclusiveNot as excpected... but can be good for families w/ kids

mlivshyts
from New York City, New York

Submitted on 01-06-2016

The resort was not quite what I hoped it would be.
First of all let me state that it does not apply to people who work there. The staff is very friendly and attentive, always nice, helpful and positive, that is the main reason I gave it two and not one.
But unfortunately that's where all the good ends, at least for me.
It is a 10 story building, pretty large footprint. For the entire building there're only 2 elevators of about 10-12 square feet each. Very slow. There's no Air Conditioning ...
The resort was not quite what I hoped it would be.
First of all let me state that it does not apply to people who work there. The staff is very friendly and attentive, always nice, helpful and positive, that is the main reason I gave it two and not one.
But unfortunately that's where all the good ends, at least for me.
It is a 10 story building, pretty large footprint. For the entire building there're only 2 elevators of about 10-12 square feet each. Very slow. There's no Air Conditioning in the Lobby, in the public corridors AND in the elevators. Now imagine, that in the 95F day, there're 5-10 people are stuffed inside one of those elevator cabs that are slow as they are and making stops on almost every floor, and cab has NO VENTILATION, LET ALONE THE AC, and the building is hot because there's no AC in public areas, only in rooms. How do you think those people feel? Especially the ones who reside on the top floor, like us. At times it was close to passing out in the elevator cab.
The sound insulation is completely non existing there. So if someone walks and talks in the hallway in the middle of the night, the sounds are actually amplified instead of deafening and entire floor can be woken up and hear everything. Our room was facing the so called "quiet pool". That pool stopped being quiet at abut 9PM and was becoming very loud from 9PM - 11PM or Midnight. Now when the music finally finished playing, and you'd hope to finally get some sleep, you have drunk and half drunk guests returning to their rooms and talking loudly in those tiled corridors, walking you up.
About the room: we had a room with two double beds and one, don't even know what it was, it was called a sofa on the hotel web site, but in the reality it was just a shelf with some sort of mattress over it. Obviously, we didn't let our daughter sleep on it and she slept with us all the time. But those beds were either old or I don't know, there were so soft and unsupportive, that my back felt horrible every morning.
Majority of the guests (like 85%) who stay in this resort are from Latin America. Rest are from US and Canada. The resort is absolutely not 5* or even 3*.
I must say that I literally counted days (and especially nights) until this nightmare is over and I would return back to the US. I partially blame myself for it for not doing my homework and choosing the resort in timely matter on my own and letting travel agency do it for me.
Let me say that again, that people who work in the resort were absolutely nice and friendly. Kids club was very good, food was good also (I'm not very picky about that). But it was just not what I hoped it would be overall.
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Grand Oasis Palm - All-InclusiveTop Notch Service and Facilities

MaryBeth7718
from New York

Submitted on 04-06-2016

We have stayed at several all inclusives in Mexico and this was by far the best! The service was wonderful. The staff was extremely helpful in every way. The facilities are wonderful. It has a terrific program for children which we did not utilize however I did look into for a possibility for next year. The spa services were outstanding. Eight of us utilized the spa and all were extremely satisfied. We will definitely return to this resort.

Grand Oasis Palm - All-InclusiveDisappointed visit and won't go back

Corinna T
from

Submitted on 14-06-2016

My husband attending this resort in early February. We have never been to Cancun. I have always wanted to go there. First off, when we arrived the airport and went to the area to wait for our shuttle, we were told the shuttle number, and we waited, and we waited. Our name was never called. Finally my husband went over to the van that was about to leave, and the man told him, yes, we were to go on that van. We could have been stranded at the airport. It is about a 30 minute drive to the resort. W...
My husband attending this resort in early February. We have never been to Cancun. I have always wanted to go there. First off, when we arrived the airport and went to the area to wait for our shuttle, we were told the shuttle number, and we waited, and we waited. Our name was never called. Finally my husband went over to the van that was about to leave, and the man told him, yes, we were to go on that van. We could have been stranded at the airport. It is about a 30 minute drive to the resort. We finally get there and check in. No line up because we were the only on the shuttle going to this resort.
We get up to our room on the 7th floor. It is nicely decorated and has a nice view overlooking the pool and ocean. I did notice little bugs crawling on the cushions of the seating area though.
If you want the safe you have to pay for it at the front desk.
We tried to order room service, but the phone was never answered, so I gave up.
The food was just okay. They have two main buffet restaurants- Las Palmas, which I recommend because there was more selection and the food was better, and Dos Lunos. The food was just okay. If it is your first day, I would stay away from this restaurant. They have people waiting outside in brown clothes, who are not part of the hotel staff. They ask you all kinds of questions, while leading you to this room to take part in a high pressure sales pitch to sign up for the vacation time share, and they tell you they will give you a bottle of tequila when it is over. Thankfully, my husband realized what was going on, and we left by saying we had to get a lock for our safe in the room.
There is also a sushi restaurant, and another restaurant.
The coffee bar-Coffee and Me is really good, they make delicious hot and cold drinks, and have snacks as well.
The Whitebox Gastrobar, is really, really good. I would highly recommend. I added photos of their menu.
There is a gift shop on site, but if you go for a walk outside the resort across the bridge, towards the pirate ships, there are some smaller shops, that sell T-Shirts and magnets, and other things for a little cheaper. The vendor is nice.
You can go back and forth between the two hotels, the other hotel has a game area with a foosball and pool table, and TV's.
There is not a lot of extra activities to do while you are there.
The main pool is cold, and I do not think it is heated. If you have a room overlooking the pool, it is loud at night, because they have a DJ playing music. When we stayed it was American spring break, and we would sometimes here loud yelling and such.
So, all in all, Grand Oasis Palm is not what I expected and won't go back.
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Grand Oasis Palm - All-InclusiveMixed feelings...but won't return

Heather T
from Denver, Colorado

Submitted on 15-06-2016

We booked this resort via southwestvacations.com and got a killer rate. I was very excited for the trip, especially for my kids because of the great reviews on the Kids Club (Baby Blue Crab). We got to the resort after minimal delay and were checked in promptly.
The hotel itself has two resorts connected together. The Grand Oasis Palm & the Oasis Palm. The Grand side is evidently the newer side of the resort & guests in this resort are privy to additional benefits that the other side of t...
We booked this resort via southwestvacations.com and got a killer rate. I was very excited for the trip, especially for my kids because of the great reviews on the Kids Club (Baby Blue Crab). We got to the resort after minimal delay and were checked in promptly.
The hotel itself has two resorts connected together. The Grand Oasis Palm & the Oasis Palm. The Grand side is evidently the newer side of the resort & guests in this resort are privy to additional benefits that the other side of the resort aren't (i.e. ability to dine inclusively in Careyes restaurant).
Check-in was a breeze with no wait (we arrived on Wednesday around 5pm). We were a bit disappointed at the kids welcome kit (a cheap plastic pencil bag, an eraser, and a pencil) because I was thinking it was supposed to be a sand pail with beach toys. Not sure where I got that but it wasn't that big of a deal.
I'll start with everything that we loved about the resort:
*Baby Blue Crab (aka the Kids Club). We took 8-y/o boy/girl twins & they both enjoyed the club immensely & were continuously asking to return to it. They had everything you can imagine: video games, foosball, a pool w/ slide, a princess dress-up room where they did face painting multiple times per day, cinema time (movie), child-appropriate disco, cooking lessons, arts & crafts, even a (very unused) napping area! Kids did say that the employees yelled at the kids a lot but evidently not to the point of being a deterrent to returning! Note that the club does have family events that will require your presence so you'll need to return to the club to pick up the kids & take them to it. We found it odd but weren't really doing the "dump & run" so we didn't take issue with it.
*The view! WOW! We were in room 1327 in the Grand side. Our view was right over the infinity/quiet pool with a straight view of the beach too! Beautiful.
*The Infinity/Quiet Pool: LOVED! This pool is on the Grand side of the resort & had chairs with very comfy cushions on them. The pool is surrounded by palms & other trees so there is the benefit to having shade somewhere in the pool at almost all times of the day. It was great to keep the kids happy and in the water but give them a break from the sun. There is wait service at this pool but she has a lot of ground to cover so I would advise ordering two of whatever you're drinking and if you really want her attention...tip her & she comes around a LOT more often! lol Also the chairs go fast, so go early to score one!
*The Beach: Just wow! The beach was beautiful & they did a fantastic job at keeping it clean. There are lots of chairs and if you don't happen to score one...you can either drag one from the bigger pool area or just give it a few minutes & you'll find one opening up (but not likely in the shady areas...if you want those, go early). We took life jackets for our kids just in case but really, the water wasn't deep enough for us to be terribly concerned. There isn't much in the way of waves or a current. The waves are mild & only when boats go by outside the swim area. The current increases in the later afternoon but nothing concerning.
*Los Agaves Restaurant: This restaurant is family-oriented with casual attire & requires reservations. If you want reservations...go early to the desk (just inside the hotel near the sushi bar) or you'll find it impossible to get in. This was where we scored the best food of our entire visit! The salmon was fantastic & the service was even better! We ate here for dinner on June 11th & our server was JONATHAN! He was truly the only server during our ENTIRE visit that actually seemed to not only take pride in his job but even enjoy it. We never wanted for anything. He was sociable & had such a great disposition!
*Careyes Restaurant: This restaurant is "formal" attire & for adults & Grand guests only. We found reservation very easy to get for this restaurant because the hotel is geared more towards families. The food wasn't too bad but nothing to write home about. We enjoyed the exclusivity of the experience; there are only a few tables in the restaurant & the staff is very attentive.
*Swim-up Bar: Jorge at this bar was a riot! He was very interactive with the guests & was quite funny. Great bartending personality! He does have a bit of ADD though; he would start your order & then scoot over to the other side of the bar & start another one. We took it in stride & even teased him about it. Our visits to this bar were always fun!
*Mango Margaritas: One word...YUM!!! I got these almost the entire time I was there! Bear in mind if you want to try to catch a buzz...order an extra shot of tequila with each one because there is little-to-no alcohol in them. This worked out perfectly for me because I have almost no alcohol tolerance so I got the fun of the beach-y drink w/o the hangover! They also have really good strawberry-banana margaritas too!
*Cleanliness: This hotel really seemed to take pride in keeping every (save the buffets!) very clean. We really appreciated how clean the lobby, pools, & beach were.
*Time-Share/Vacation Club representatives: Perhaps we had that "not buying it" look about us but I've read a lot of reviews that state that these reps caused them grief throughout their stay by constantly pestering them. We had interaction with ONE rep who was actually helpful in directing us where we needed to be (while tossing in a bit of a teaser about getting free stuff if we visited him later). We had NO problems with them. The reps can be recognized by their tan shirts with embroidery on them. Bear in mind that they wear the same color (perhaps the same uniform) as the person on the restaurant reservations desk.
Now I'll move onto the parts that will prevent us from returning:
*Elevators: This was by far the worst part of this resort. Bad-bad-bad planning on the architect's behalf. They have 2 TINY elevators that always, ALWAYS had lines in the lobby & often on each floor. We only used them twice; once while loading our luggage to the room (we waited for the 3rd elevator because of the line) & again to load our luggage to the lobby upon checking out. So the reviews that advise a low floor aren't playing with you. Remember that the 1st floor of rooms is actually the 3rd floor of the resort. So our room was only the 3rd floor so we had to climb 4 floors to get to it!
*No free Wi-Fi: I admit it was annoying to not be able to post pics on my page for our friends & family to enjoy but nothing that couldn't wait. While this wasn't a huge deal for me, my husband still needed to stay in communication with his staff while we were on vacation. In previous visits to Mexico he would go to the hotel lobby & connect to their free Wi-Fi & do most of his business via Facebook Messenger or iMessage. But happen at this resort. You'll pay for ALL Wi-Fi services.
*The gift-shop: Just don't! Talk about capitalizing on convenience. We lost our sunscreen on an off-site excursion so we had to buy another bottle. They had it available at a whopping $390 pesos. Do the math on that folks...$23 for a bottle of sunscreen. WHAT?? My tip here is save some money & walk about 1/2 a mile up the road outside of the resort to the convenience store or the pharmacy for whatever you might need. They have two gift shops (one in each resort) & the selection is almost non-existent. If you're shopping for gifts go to the flea market downtown by Coco-Bongo. I would avoid Market 28 unless you have pesos & speak Spanish...they don't haggle as readily as they do downtown AND they charge to use the restrooms.
*The food: While we were expecting the food to be mediocre at best, the food on the buffets was even below what we expected. We did eat primarily at the buffets due to ease of getting seated so we weren't expecting gourmet but...wow.
***Las Palmas: We ate at the Las Palmas the most often because it was at least stocked. In the mornings, there is a cook to make custom omelets but good luck getting her attention. She stands primarily with her back to the customers & evidently doesn't have the best hearing so you'll need to make due with whatever is on the line.
***Dos Lunas: For breakfast...just don't. There is more variety at this location but NOTHING is clean and nor stocked. For example, they had no salsa, no syrup, & the stations were a disaster. We did breakfast here once & refused to return. We did do dinner here & it wasn't too bad. They had a custom pasta station but the poor cook only had 4 skillets & once those were dirty...he had to leave to wash them leaving an impatient line in his absence. He did a good job but we did have to pick clumps of pasta out that were undercooked and stuck together out of our food.
***Los Agaves & Careyes: These restaurants were exceptions to the poor food. We thoroughly enjoyed our visits to both of these restaurants but didn't want to be greedy with reserving them every night so as to give other guests the opportunity to visit as well.
*The Service: We found that we were often having to reach out to the wait staff in order to be served for drinks who continuously passed up our table to serve others in the buffets. We don't speak Spanish & that seemed to affect our service a bit but once you finally got their attention the drinks were always right & the buffet plates were cleared efficiently.
*The Room: SO SMALL! We tried to ask for an upgrade but were told none were available so we made due. The room had two DOUBLE beds (not queens!) & a couch. Our kids decided that one would take the bed & the other the couch for the first couple nights but the couch was as hard as a rock so they ended up sharing for the majority of the stay. My husband is a brawny guy so our bed was pretty cramped.
*The shower: Good luck getting hot water. I suppose maybe we're weird but even in a tropical area we still want our showers to be hot. Getting hot water was only going to happen at weird times of day (before/after everyone else in the resort had gone out for the day). The shower itself was very pretty but so awkward. There is a stationary glass panel near the nozzle about 1/3 of the length of the tub to deflect the spray in lieu of a curtain or door. This was fine save a couple things: 1. It's a straight view to the hotel room door...gawd help the maid if she opens it & you don't have the bathroom door shut! 2. It's impossible to turn on the shower unless you physically get in the tub or have long ol' monkey arms due to distance from the handles. The plug for the tub was a separate heavy metal piece with no release...in other words you have to dig with your fingernails to unplug the tub. And I don't even want to talk about whatever that moldy looking stuff was beneath the plug in the pipe.
*Noise: We expected a certain level of noise in the hotel being that it's a family resort. The acoustics in the resort hallways were unreal. We had a family across the hall with the kids in one room & the adults in the other. The kids were constantly in the echo-y halls screaming & crying at their parent's door. Additionally the room we had was situated very close to the elevator bay & stair wells...TONS of noise from that area late into the night (11pm-midnight every night) as well as early in the morning.
*Elevator alarm: On our last night in the hotel there was this horrid, high-pitched whistling that continued off & on for over an hour. We assumed it was just kids messing around with a whistle in the stairways. After 11pm I was completely twisted about it after it started up again. I stomped out into the hallway to see what it was & learned from an employee that it was the elevator alarm. No idea why it was going off but after I went back in my room it didn't go off again.
*Sports Bar: The sports bar was so tiny; only about 8 tables but multiple foosball, air hockey, etc tables. They had an entire wall of televisions but the only sport they would air was soccer. Yes I realize...when in Rome. But the Stanley Cup Finals were on & it wouldn't have killed the non-existent crowd to change ONE TV to the hockey game. But the kid in the "Entertainment Staff" shirt refused. We ended up going downtown to James one night & Fat Tuesday the next to watch the games instead.
*Temperature in rooms: The temperature in the rooms was perfectly cool during the heat of the day. It was a perfect retreat for a nap! But there was something odd about it at night...it got hot. I mean like kick off the blankets & wake up melting hot. We tried keeping the curtains closed during the day to see if that would help but nothing seemed to. The thermostat in the room appeared to be more decoration than functional because it changed nothing when adjusted.
Now that you need a stronger prescription for your glasses...I think the bottom line is that if you're looking for a cheap deal, go for it. But if you are looking for more of an overall experience (and don't speak Spanish) find another hotel. We're not sure if it's Cancun or just this resort in particular but the service in general was sub-par so we'll be returning the Playa next time we go to Mexico.
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I read some bad reviews about the hotel but our family had a complete different experience I cant wait to go back.
Besides the one mean concierge and the one or two bad- dismissive front desk workers the people that work here are so amazingly nice. The waitstaff is very attentive and super nice so are the bartenders.
Like many reviews have stated one bar that you must check out is La Cantina the Bartender Herman is great. He made us feel so welcomed and relaxed and all the drinks were made well...
I read some bad reviews about the hotel but our family had a complete different experience I cant wait to go back.
Besides the one mean concierge and the one or two bad- dismissive front desk workers the people that work here are so amazingly nice. The waitstaff is very attentive and super nice so are the bartenders.
Like many reviews have stated one bar that you must check out is La Cantina the Bartender Herman is great. He made us feel so welcomed and relaxed and all the drinks were made well . On the last day we stop by to have our last drinks there and he was having conversations with us about stuff that we told him 7 days before, which just shows how much he cares about his customers.
The food was Delicious at all the restaurants expect for the buffet dinner on the Grand side . Our favorite lunch place was Los Agaves, which has the most amazing tacos and service I wish i would remember the waiters name cause he was super amazing A few times he even was a waiter for the breakfast buffet and was always smiling . For dinner the White Box was amazing we ate at this restaurant two nights. Make sure to make reservations to both restaurants you will not be disappointed with the food or the staff , so worth it. The breakfast buffet on the Grand side was delicious and the waiters were super nice . We went there one night for dinner and we did not like it at all so I recommend you pass on dinner there.
We spent a day on the beds they have by the beach and for a party of 4 we only paid $20 and the waiter was fast and the food/drinks were good, We would be walking out of the water back to our bed and there was the waited waiting to take our order.
You must go to the coffee place, the coffee is yummy the ladies working there are super friendly and remembered my husband's drink order every time we went.
The rooms were cozy and the AC worked so GREAT I actually had to turn it down a few nights because we were so cold. lol.
Another thing I loved about this place was the entertainment staff on the Oasis side. The shows were great at night and the activities they had planned during the day were fun. Also I didn't have any "pushy" timeshare people trying to sell me anything. (Just at the airport)
Least Favorite thing was the elevators.( and that one concierge guy lol)
Ask for a room on the bottom floors because there are 2 small elevators with no air that take forever . It was actually kind of scary that the limit was 7 people but some people wouldn't care and would smush in.
I understand that most bookings say that the gratitude is include but we tipped every person waiting on us because the service was just that good.
If you visit make sure to bring pesos because may places in Mexico take the American dollar but make us there own currency rate. We went to Isla Mujeres, which had many stores that would make up there own prices for the currency rate, be careful, a lot of shady store workers.
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Grand Oasis Palm - All-InclusiveAmazing Vacation

Pablo O
from

Submitted on 19-06-2016

my room was big enought for 5 (3 adults n 2 kids) was clean and always cool and comfortable, the house keeper always make sure of my request of extra towells, room service always fast if i need it more water bottles or sodas (included in the price of the room) they were delivered right away, the personal working on the restaurants, buffetes and snaks were always friendly and fast, my faborite were coffee and me were i try every gurmet coffee they have( also include in what i pay for stay there) ...
my room was big enought for 5 (3 adults n 2 kids) was clean and always cool and comfortable, the house keeper always make sure of my request of extra towells, room service always fast if i need it more water bottles or sodas (included in the price of the room) they were delivered right away, the personal working on the restaurants, buffetes and snaks were always friendly and fast, my faborite were coffee and me were i try every gurmet coffee they have( also include in what i pay for stay there) the beach was clean and always was able to get a chair were i can relax and enjoy the view, were able to see some tropical fishes and have a relaxing walk in the beach with my wife in the morning. i found the place comfortable and very family oriented. my only sugestion will be to place a slide or trampoline on the big pool and make a lazy river. thanks so much for a wonderful time. your service was really apreciated.
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Grand Oasis Palm - All-InclusiveOur second visit...and our last

Husker-in-AZ
from Colorado Springs, Colorado

Submitted on 20-06-2016

This was our second trip to Cancun in two years, and second stay at Grand Oasis Palm (previously reviewed on this site). We chose to return to this hotel because this time we brought our 7-yr-old daughter and we knew the beach was very calm and clean, perfect for snorkeling.
In short, the property was still so pretty, and we loved the pool and beach time. Drinks and snacks from the beach bars were great. The addition of Coffee & Me was also a bonus. And a special shout-out to Luis at Maki Taco...
This was our second trip to Cancun in two years, and second stay at Grand Oasis Palm (previously reviewed on this site). We chose to return to this hotel because this time we brought our 7-yr-old daughter and we knew the beach was very calm and clean, perfect for snorkeling.
In short, the property was still so pretty, and we loved the pool and beach time. Drinks and snacks from the beach bars were great. The addition of Coffee & Me was also a bonus. And a special shout-out to Luis at Maki Taco--delicious food and superb service. Entertainment in the form of fire dancers, a circus show, and a Latin show were really fun and thrilled my daughter to no end. Housekeeping staff was friendly, top-knotch and accommodating to requests of more washcloths and sodas. And one day we were able to take advantage of the hotel's offer of a free pirate ship ride/show, which was a lot of fun.
But.
I found the reception staff to be most unhelpful, almost rude, when dealing with them. I didn't appreciate the attitude of one particular male employee behind the desk when we checked in and had a slight snafu with our reservation, nor did I enjoy the same man's tone when I went back a few days later to ask a question about changing money. When I visited the desk with a third quick question and saw he was the only one available I turned around and left.
Elevators--really, they are the worst. Last visit we were on 3rd floor and took the stairs every time. This visit we were on the 10th floor. Every day we lost water pressure in the room. If it happened during a shower there wasn't even a trickle to splash off the soap.
The buffet food really left a lot to be desired. I thought it had been pretty good during our previous visit but it was mostly disappointing this time. On the upside, Maki Taco was yummy, my meal at La Bamba was terrific and the snacks at the beach grill never disappointed.
The trip was fun, but I think next time we're going to spring for something with a few more dining options and cross our fingers that the front-desk staff are nicer than the ones we found here.
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Grand Oasis Palm - All-InclusiveGreat hotel!

Carrie O
from Colbert

Submitted on 26-06-2016

My friends and I booked this hotel for our girls vacation...it was great! I read many reviews before, and here were my concerns.
***There's no food/it's hard to find somewhere to eat.
I did not find this to be true. There are so many places to eat! Plenty of buffets...they get better as the day goes on. There are many other restaurants to eat at. There were 2 nicer ones that we didn't get to eat at, because they have a nicer dress code, and none of us girls brought close-toed sa...
My friends and I booked this hotel for our girls vacation...it was great! I read many reviews before, and here were my concerns.
***There's no food/it's hard to find somewhere to eat.
I did not find this to be true. There are so many places to eat! Plenty of buffets...they get better as the day goes on. There are many other restaurants to eat at. There were 2 nicer ones that we didn't get to eat at, because they have a nicer dress code, and none of us girls brought close-toed sandals or heels. If you want to eat there, bring nice shoes. Our absolute favorite place to eat was Maki Taco. It's this Japanese/Mexican fusion restaurant, and it's the best food I've EVER eaten! We ate there 4 times...we couldn't get enough! The portions are tiny...but hey, you're not paying for it, so order up! The wontons and spring rolls are to die for!
***You can't get bottled water
They will stock your room with 4 bottles every day. Obviously, this is not enough. You can get water anywhere. It's usually not bottled. It's all filtered, so drink up. You won't get sick! If you insist on bottled water, you can walk 5 minutes down the road to the store, and buy a gallon of bottled water for less than $2.
***The elevator is small and slow
It is. Take the stairs. It's no big deal!
My only real complaint, was we wanted to go to a club and dance at least one night, and there really isn't a place for that in either the Grand Oasis Palm, or the Oasis Palm. It's all family friendly, so if that's your thing, this may not be the place for you. We still managed to cut loose!
They have a coffee shop that was killer, and the spa has this "Young Skin" package that was phenomenal.
We had an amazing time...I would highly recommend it!
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Grand Oasis Palm - All-InclusiveAll Summer 16

Sheraine C
from

Submitted on 28-06-2016

I had a great time in Cancun. This location hit the mark the buffet had good food and resturants were great . The drinks were AWESOME bars opened at 10am. The room were fine there were no caution signs or bad experiences. The service we were given by are waiter Hervin on the beach was PHENOMENAL and will definitely make me come back to this resort.

Grand Oasis Palm is a good resort for families in my opinion. Just for clarity, we stayed in July 2014. If you are thinking about a nice economic stay in Cancun, this place will serve you well. It is not a 5 star hotel, but it is a nice vacation for the family, with good food, drinks, pools, etc.
We loved the sushi bar, and spent many late lunches there. The buffet was good, and I personally really enjoyed the a la Carte restaurants, although my wife was so-so on them. The sign-in process was a...
Grand Oasis Palm is a good resort for families in my opinion. Just for clarity, we stayed in July 2014. If you are thinking about a nice economic stay in Cancun, this place will serve you well. It is not a 5 star hotel, but it is a nice vacation for the family, with good food, drinks, pools, etc.
We loved the sushi bar, and spent many late lunches there. The buffet was good, and I personally really enjoyed the a la Carte restaurants, although my wife was so-so on them. The sign-in process was a pain, and they did try to charge us for things we did not use in the mini-bar, but since we were forewarned, we took pictures when we arrived, and again when the bill came, and were able to dispute that quickly. We enjoyed having the Capitan Hook boat at the edge of our property, and where able to walk around outside to a few quick excursions including the local open air Catholic Church down the street.
My girls loved the pool and the shows were fun and impressive. Our family particularly liked the circus. The Mariachi bands on resort brought the culture to you, and we were all happy with the drink selections (although we are not serious drinkers) and lines to the bar were reasonable. The beach was okay. The waves are shallow and not many shells, but in general the kids had fun in the water and it was still a very enjoyable experience.
Service was okay. The workers did seems stressed and not attentive, but they did work hard. I was really impressed by the sushi crew, and though things were slow, it was more of a management issue than the workers themselves. They busted their butts to get things done.
I think the thing to remember is that it is an economic vacation, not a cheap vacation. The rooms and food and entertainment were all good to above average. They were not five star, but no one going here is paying for five star. In my opinion, five star resorts are too expensive, and unless you are used to that on all your previous trips, you will have a great vacation without breaking the bank.
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Grand Oasis Palm - All-InclusiveGreat for kids

Maria Paula C
from

Submitted on 29-06-2016

What makes this hotel stand out is probably the kids club! They have a huge variety of activities for them to play and they have great staff to take care of them. They buffets have a kids section with food for them it's great. The only aspect I didn't like was that the pools close at 8pm which is a bit early given that there's still sunlight

Our family decided to skip cruising this year to go to Cancun so my sister can experience the all inclusive Mexico resort. We are total of 15 people including 3 teenagers and others ranging from 4yo to 11yo.
Our first impression when we check in was ok. Nothing out of ordinary for the place. Clean, neat layout grand entrance and spacious. We love the coconut/palm trees. Check in is easy and staffs are friendly. The overall English speaking is modest. We received our wristbands and explanati...
Our family decided to skip cruising this year to go to Cancun so my sister can experience the all inclusive Mexico resort. We are total of 15 people including 3 teenagers and others ranging from 4yo to 11yo.
Our first impression when we check in was ok. Nothing out of ordinary for the place. Clean, neat layout grand entrance and spacious. We love the coconut/palm trees. Check in is easy and staffs are friendly. The overall English speaking is modest. We received our wristbands and explanation of all benefits if using other amenities within Oasis families location outside of Grand Oasis Palm resort so we are pretty happy. The guests staying there are almost 80% Spanish speaking (South American and some Mexican) probably due to Copa America cup. We were definitely a minority for English speaking group. Seemed like they are focused more on Spanish speaking audience. Most outdoor staffs and housekeeping staffs are not able to communicate in English well. The lady who cleaned our room cannot understand clearly what we say ..even with simple "can we have an extra Conditioner bottle, or a towell". Our kids accidentally broke the mouthwash glasses in the restroom and we asked to have them replace from day 2 until we left. No one bring the replacement cups over.
***Now is the not so good part.
- The rooms are small and dated. (we were on the 4th floor looking down the pool on the Grand Oasis Palm area) and if we want to have better ocean view then we have to pay upgrade to get a better view room which we did not do since we don't do anything else in the room beside sleeping.
-The elevators are small but we don't care since we enjoy walking the stair anyway.
-WIFI is NOT free as frontdesk people announce even at lobby area but if you step to the side where the customer service table located then you can nicely ask the rep to give u a Wifi access key for 2 devices in the room which we found very bizarre!!! They don't provide our statement when we check out which is a no no.
- Pools open very late (the front one is 10AM!!!) and close early (8PM)
- Mini bar drinks are free but not the knick knack. A "Chocolate bar" is not free while you can chuck many cans of beer you want.
- Kids club is very well accommodating but we didn't send our kids in there since they are more into swimming in the pools and build sand castle on the beach.
-Nightly shows are good overall.
*** Here are the bad and worst part:
- Making restaurant reservation is a nightmare!!! Phone never work and we have to stay in line to make reservation for our family (Las Agaves) for an hour. The worst part is most restaurants refuse to accommodate big group (15 people) at once due to space limited..but this is totally a disservice to a family reunion. They encouraged us to book multiple rooms in their resort but not able to accommodate restaurants unless we do buffet which no one can stand the same kind of menu after 3 days.
- Buffet menu and quality (Sisal and Las Palmas) are not impressed and the Las Palmas has very small space with about 8 outside tables. The wait table staff was very nice and she got nice tips for taking care of us.
-The Las Agaves and La Bamba (seafood) are good but strong Mexican influence style most of the time (you won't see much of American, Italian, Thai, or Chinese). Waiters are nice and well service. Dos Lunas is an Italian pasta place that offered good space and food is good.
- Outdoor bars are decent and on par with the Crown Paradise where we stayed in 2012. But 1 bar and 1 swim up bar for 2 resorts (Grand Oasis Palm and Grand) are not able to accommodate the crowd during lunch hour. A Sushi roll order can take up to 20 min wait.
- The Japanese restaurant "Maki Tacos" is the worst service we ever experienced. They try out a new concept of "cozy sitting environment" but the restaurant only serves 50 people max hence the gal flat out refused to serve us for 2 days despite our effort to make thing easy for her (we don't care to sit together, we only need 3 tables). She failed us the 3rd time. Our group showed up separately and early according to her advice (6PM dinner time) and she only allowed 13 people in and 2 had to sit outside waiting for another 40 minute to cause my brother in-law to take his daughter to eat pasta. Sushi rolls are ok and very little ginger/wasabi. Waiters are professional, friendly, and their English is better. Seaweed ice cream dessert is awesome!
I'm working for Holland America & Seabourn cruises- hotel operations for over 10 years. I'm sure that wait table person would be fired/reprimanded if this happened on the ship(s).
Overall experience are ok since we don't want to compare to cruise products/services. We understand things can be different from one person to the next depends on different needs. There are lots that need improve (quality service, food quality) if they want to attract more tourists back to stay with them with high price tag. Our family decided that we will try other chains if we want to do reunion in Cancun again.
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Grand Oasis Palm - All-InclusiveGrand oasis palm

rwebmess
from Bellport, New York

Submitted on 05-07-2016

Buffet food was better than previous reviews. Service was excellent, rooms clean. Only two small elevator's delayed getting up and down. Make sure you go to White Box restaurant, amazing!! Beach drink service better than the best!!
MakiTako restaurant was amazing also. Reservations required for Los Agaves and Careyes. Skip Los Agaves, food ok service fair, air conditioning bad. Careyes amazing food and service. Going back soon, I hope!!

This hotel is more for the family or people who enjoy something more quiet and relaxing as opposed to partying and drinking till you lose your innards. Since I came here with my girlfriend and we preferred something not so ratchet and disgusting we were happy with being here. We came here with the Air Canada vacations group and was driven to the hotel and back to the airport after our stay. During the transportation there were rowdy, probably straight out of high school or college, kids hopping ...
This hotel is more for the family or people who enjoy something more quiet and relaxing as opposed to partying and drinking till you lose your innards. Since I came here with my girlfriend and we preferred something not so ratchet and disgusting we were happy with being here. We came here with the Air Canada vacations group and was driven to the hotel and back to the airport after our stay. During the transportation there were rowdy, probably straight out of high school or college, kids hopping off at different hotel locations (Thankfully).
Anyways, back to the review. This hotel has 2 pools, one quiet pool and a larger pool connected with the kids pool. Not to mention the shallow waters of the ocean is also a great place for people who have little to no experience with swimming (Such as myself and my girlfriend).
The food could be rated from terrible to just good food. We ate at pretty much all the restaurants and I would recommend The White Box to everybody. It's a new concept restaurant they opened in between the buffet on the Grand side of the hotel and the beach side bar/beach club.
The one thing I really really really hated and lost my head over was the elevators. It was TERRIBLY slow. Around 9pm to 10pm the mob of people in front of the elevator is definitely by far the worst joke I've ever seen. Wifi is also paid only and pretty expensive at that. If you don't want to pay for wifi, there's a way around it and it comes in the next paragraph.
In the lobby and standing right in front of the Oasis Palm side's buffet, are employees wearing a beige shirt and black pants. They first ask if it's your first day and such and then lure you into about an hour + sales pitch for buying vacation-share (time-share). If you do go and stay for at least an hour they will give you their wifi code and a bottle of tequila. The wifi only works in the lobby though. I can totally give you guys the wifi code if they don't change it, but that just means I'm taking their business away.
The cleanliness of the whole resort was very impressive. They clean every moment they can. The housekeepers however, should really abide by their own hotel codes and rules. There were little tents telling us if we don't want the towels changed, hang them up and if we don't want the bed sheets changed leave the tent on the side tables. None of those were honoured, or dishonoured, however you see it. Our bed sheets were changed regulary and our towels too. The in-suite fridge was also refreshed regularly. HOWEVER! This is a big HOWEVER. All this spotless cleaning lasted a few days. They also threw away something of my girlfriend that she needed for her make-up, thinking it was garbage since there wasn't much left of it. They gave us a soap they probably give their V.I.P.s, but that was it. Wasn't much help since it didn't help her with what it was supposed to do.
All in all I give this around a 3-3.5 for having great service, decent facilities and decent food.
Summary:
Pros:
Family-Friendly (Not too noisy with partiers)
Decent Food
Many activities
Cons:
Housekeepers are sporadic with service
Expensive Wifi
Time-Share / Holiday Share reps everywhere
Elevators are by far THE worst ever
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Grand Oasis Palm - All-InclusiveThe Best & the Worst

davidM1897SB
from Pittsburgh, Pennsylvania

Submitted on 08-07-2016

Our first impression was of disappointment. Could the negative reviews we read before leaving be right. First the elevators (both) broke down. I had to climb 7 flights of steps. that was just after we first arrived. it was hot & humid so I was not a happy camper. After getting to our room and cooling down we made our way to lunch at the buffet.
This is our 3rd All Inclusive. First time at an Oasis. The lunch buffet is fine but not as good as the ones we experienced in the past.
We then headed to...
Our first impression was of disappointment. Could the negative reviews we read before leaving be right. First the elevators (both) broke down. I had to climb 7 flights of steps. that was just after we first arrived. it was hot & humid so I was not a happy camper. After getting to our room and cooling down we made our way to lunch at the buffet.
This is our 3rd All Inclusive. First time at an Oasis. The lunch buffet is fine but not as good as the ones we experienced in the past.
We then headed to the pool. It was fantastic. Large so you do not feel crammed.
Then we headed to the beach. Perfect as well. More palm trees and shade than most other resorts. If you upgrade you get to use the large cabana's free.
Ocean had almost no seaweed. No waves. Perfect for our 3 year old.
Dinner at the buffet was ordinary.
Next day we were moved on request to the first floor. Terrific!
Our 3 year old loved the kids club. great staff there.
Ate dinner at Maki Taco. Had a wonderful interesting meal.
During our time there we also ate ala carte at Careyes, Los Agaves & La Bamba, Food was very good.as well as the service.
We also ate at the much acclaimed "White Box" for lunch. I could not wait to finish my meal and leave.
General staff was gracious but do not expect all to be happy or act as if they are.
Special thanks to these individuals who made our stay special: each one of them went way beyond great customer service.
*Edwin- Front Desk
*Kayla Rosalas- Concierge
*Jorge-Bellman
*The Cabana attendants
*The ladies at both kid clubs.
So in a nutshell. The Oasis is very good for what you pay...but if you want to go first class and willing to pay for it....go for it someway else.
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Grand Oasis Palm - All-InclusiveNice rooms

ssmith46
from Spring Hill, Tennessee

Submitted on 10-07-2016

I really enjoyed my time in cancun. The hotel was nice for what I paid. The elevator of course needs an upgrade because it is small and HOT. Along with the hotel lobby. My biggest complaint is the birds please if you hate birds flying around you please don't eat outside and some restaurants on site the birds are inside taking food from the bar and your plate.

-Huge and unnecessary lines for everything -food, drink, elevators etc.
-Unhelpful and incompetent wait staff and housekeeping.
-Not relaxing at all to try and eat and drink peacefully. the sit-down restaurant service was unbelievably slow and incompetent except for one nice meal at White Box. We had to walk out of two restaurants due to belligerent servers who would not accommodate a vegetarian and had very slow service. One basic lunch for two started coming out an hour after the order and wa...
-Huge and unnecessary lines for everything -food, drink, elevators etc.
-Unhelpful and incompetent wait staff and housekeeping.
-Not relaxing at all to try and eat and drink peacefully. the sit-down restaurant service was unbelievably slow and incompetent except for one nice meal at White Box. We had to walk out of two restaurants due to belligerent servers who would not accommodate a vegetarian and had very slow service. One basic lunch for two started coming out an hour after the order and was missing items. After 1.5 hours we had to walk out without fully completing the meal (the restaurant was less than half full).
-Most restaurants and buffets were half empty while people were waiting 30+ minutes in line.
-There were no separate drink stations for water and juice near pools and beach, so we often had to stand in the bar line for 30 minutes to get cold water or juice for a child.
-It was difficult to get back into buffets to grab a drink or fruit in between meals and only the one beach snack bar with long lines in the beating sun.
-Food options were mediocre, limited and repetitive
-Very poor options for vegetarians (2 of our party did not eat meat)
-Food was not clearly labeled (for example, it would say bean salad but there were chunks of meat on top)
-Many potentially vegetarian items had small chunks of meat on top (most of the salads).
-It was impossible to get clear answers what was in some food items from servers due to the fact most could not speak basic English or would just shrug and walk away.
-So much potential for this lovely property but management should be ashamed of how poorly it is run.
-We have been to many all-inclusive resorts and cruises over 20 years and this was the worst service to date.
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Grand Oasis Palm - All-InclusiveLove This Place!

Tony V
from Seattle, Washington

Submitted on 16-07-2016

This is my 3rd time here and I just love it! Great service from all staff. Faby and Paty at the coffee shop are awesome! Ingrid at the concierge desk is equally awesome. The bell boys are also incredibly helpful. Everyone at this resort is always smiling ū???! This is my 3rd visit in 8 months, it's starting to feel like home away from home! Arturo and Javier with the Timeshares staff were always there with a warm greeting and quick to make recommendations and answer my questions! Natali, hostess...
This is my 3rd time here and I just love it! Great service from all staff. Faby and Paty at the coffee shop are awesome! Ingrid at the concierge desk is equally awesome. The bell boys are also incredibly helpful. Everyone at this resort is always smiling ū???! This is my 3rd visit in 8 months, it's starting to feel like home away from home! Arturo and Javier with the Timeshares staff were always there with a warm greeting and quick to make recommendations and answer my questions! Natali, hostess for the White Box restaurant was also awesome! Gotta try this restaurant and especially the berry cream cheese desert, service here was impeccable as it was at La Bamba (great seafood) Las Palmas buffet was great also! Variety of food, entertainment, the evening shows, all in all just a great place!
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Grand Oasis Palm - All-InclusiveBest service Ever!!!

travis t
from

Submitted on 19-07-2016

Couple get away made us fall in love all over again.. Thank you sooo much for being so great at what u guys do.. Thank you! Highly recommend to anyone.. Cancun mexico, is amazingly Fun please make sure to book excursions they make your trip so worth it.. Beside the tour guides are very hepful and greaat ppl, everyone speaks inglish.. Dnt forget to visit the club at night " la vaquita" or "cocobongo

Grand Oasis Palm - All-InclusiveGrand Oasis Palm

traveljunky123
from Kansas City, Kansas

Submitted on 20-07-2016

We originally chose this location because of it being "kid friendly". We stayed at the Grand Oasis Palm with privileges of being able to go over to the Oasis Palm. After check in and getting settled we walked around the Grand Oasis Palm resort looking to get a drink and could not find a waitress around the pool, nor a bar. We later found the bar in the "adults" only area that was blocked off. This was advertised as a "kid friendly" resort. Their was a restaurant their that was adults only, p...
We originally chose this location because of it being "kid friendly". We stayed at the Grand Oasis Palm with privileges of being able to go over to the Oasis Palm. After check in and getting settled we walked around the Grand Oasis Palm resort looking to get a drink and could not find a waitress around the pool, nor a bar. We later found the bar in the "adults" only area that was blocked off. This was advertised as a "kid friendly" resort. Their was a restaurant their that was adults only, plus another bar that was adults only. When staying at an all inclusive, I expect to be able to easily get drinks with or without kids. We like La Bamba at the Oasis Palm for lunch and the Maki Taco restaurant was fabulous for dinner (no reservations) food and service was great! For breakfast they have 1 buffet at each resort. We ate at Dos Lunas every day for breakfast eat their early or the line is extremely extremely long. We usually tried to eat before 8:15 and the line was decent. After 8:30-9 it's a long wait. The breakfast food was good! We usually tried to fill up in the morning. The pool was nice, otherwise at the Grand Oasis Palm kid wise they had nothing their to do other then swim at the 1 pool. We ventured over to the Oasis Palm, this is where all the activities/ games were, another pool, music, a kids pool with the trampoline, and iceberg climber in the kids pool. This is the area we stayed in the majority of the time. This is where the bar is as well, and the cheeseburger/French fries for lunch. The advertisement we had when choosing the resort we were staying at advertise the "Grand Oasis Palm" as the kid friendly resort, I was mistaken. This was not the case and the Grand Oasis Palm was more geared to couples. I did go to concierge's on day 2 and discussed this as well as filled out a form for the manager with my concerns. We stayed at the resort for NINE days, I assumed someone would have contacted us during our 9 day stay regarding our concerns/complaints and that did not happen. It's now been over 3 weeks since we've been back and we have yet to be contacted nor e-mailed. The nightly shows at the Oasis Palm were great! Make sure you go early in order to get a seat. The shows start at 9, we were there at 8:30 every night and got front row seats. If you show up late like we did the first day it's crowded and standing room only. My kids ages 11 and 7 really enjoyed the shows as well. The beach at the resort is kind of narrow, the water is turquoise in some spots, but has alot of sea week. The water was very calm. The pirate ship a short walk to the resort was a night show that included dinner and a show that's kid friendly, includes all drinks etc. fireworks at the end, my kids loved this and ended up being their favorite! They ran a special 2 for $70 and kids free. We paid an extra $20 for me and my husband to have steak dinners. The food was great and so was the show! Port taxes you will pay before you get on the boat which was $12 per adult and $5 per kid. We took a ferry ride to Isla Muejres. I think we paid $70 for all 4 of us to get there and back. At the port before we left we paid and set up to rent the golf cart from the guy we bought the ferry tickets from. We paid $33 for the golf cart for the day! Great buy! Don't go without a golf cart! We roamed around Isla Muerjes and went to Punta Sur on the South end, it was super hot, but we paid the $3 per person to walk the trail, it doesn't look like much until you find the hiking path that takes you down closer to the water, super gorgeous! We loves this, the water is beautiful! We then took the golf cart to the North end to Playa Norte beach. Playa Norte beach is suppose to be one of the top beautiful beaches. We stopped at a beach that a lot of people were at and swam there, it wasn't gorgeous, but later found out we were at the wrong beach and didn't go all the way North. We had to return our golf cart by 5 and make it to the ferry so we did not get to see Playa Norte beach. Finally on day 6 we decided to venture over to the other sister resort Grand Oasis Cancun. This resort was our favorite and had the most beautiful sand/water we had seen yet. The resort was huge, huge pool, gorgeous resort etc. Food here was much much better too! My husband and kids then wanted to transfer and stay at this resort. We ended up just paying the $1 bus ride each way to get their the next few days. The water is gorgeous turquoise, clear water, no sea week, huge huge white sand beach. The waves were bigger here and my kids had a blast. Our next stay we will be staying at the Grand Oasis Cancun!
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Grand Oasis Palm - All-InclusiveGood place good food

Andrew B
from

Submitted on 21-07-2016

Good place good food, good children activities, good service, other guests might pick some of your belongings and take it if un-attended, though the management couldn't do anything. Good drinks, way too busy that you might have to wait for the elevator for 10 mins.

Grand Oasis Palm - All-InclusiveVery Disappointing

scrawfordp8
from Riverdale, Georgia

Submitted on 23-07-2016

Upon arriving things seem as if it would be okay, was I wrong. First room there was no air conditioning even after the maintenance crew stated it was fine, there was hair all over the bed and the television was showing as if in analog. Second room stained bed sheets, lights above bathroom sink not working, poor television reception quality,nor was there any english speaking channels even after trying the SAP button on the remote, we was not able to get wash cloths (ended up going to Walmart to p...
Upon arriving things seem as if it would be okay, was I wrong. First room there was no air conditioning even after the maintenance crew stated it was fine, there was hair all over the bed and the television was showing as if in analog. Second room stained bed sheets, lights above bathroom sink not working, poor television reception quality,nor was there any english speaking channels even after trying the SAP button on the remote, we was not able to get wash cloths (ended up going to Walmart to purchase some for family) for room until asking to speak to a manager three days later. After every cleaning something was taken off the bed until there were only two sheets after calling for a blanket two hours later they arrived with pool towels instead. Mini bar was not stocked two days, restaurant food quality was less than mediocre. There is an international buffet that only served Mexican and Mediterranean foods. However they did have other restaurants but I did not feel they were appropriate for kids. There are two elevators per building that can on house 7 people to include children, so it too forever to get an elevator, so bad to the point we went up in order to go down. They fail to tell you of the poor quality internet service they provide. After paying 30 dollars for 5 days of service per device, YES PER DEVICE, the only good reception is in the lobby area tell that to a kid who loves her learning activities while not out and about. We were asked to pay a charge for non motorized sports like kayaking and paddle boats I have visited many resorts and this one was new to me. The best experience I had was when I was not on the resort. I kept the kids busy with of resort activities. I chose this resort based on reviews and family friendly atmosphere. BOY WAS I WRONG
They offer a safe in the room that come at a price to the guest, but they have printed paperwork to let you know anything that is not in the safe and becomes missing or stolen is not their responsibility. Wow go figure especially when the safe is only as wide and deep as a laptop.
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Grand Oasis Palm - All-InclusiveOk for short term stay

ChesnKar
from London, United Kingdom

Submitted on 24-07-2016

Good things: Location, very central, in a secure area (zona hotelera). Beach is nice, food at some of the restaurants like Careyes is excellent and staff work very hard to keep the place running, especially serving staff. We found the beds to be the things we like the most, they are so big and comfortable that they make your stay very pleasant (once you can fall asleep of course - noise travels very easily from room to room and from outside as well!). Coffee shop is great (shame that they do not...
Good things: Location, very central, in a secure area (zona hotelera). Beach is nice, food at some of the restaurants like Careyes is excellent and staff work very hard to keep the place running, especially serving staff. We found the beds to be the things we like the most, they are so big and comfortable that they make your stay very pleasant (once you can fall asleep of course - noise travels very easily from room to room and from outside as well!). Coffee shop is great (shame that they do not have dairy free milk!)
Things to improve: Hotel looks a bit rundown, need a lick of paint here and there, maybe a bit of change in decoration. Pool was kept well but the beach needs raking a bit more often and beach showers should have running water 24/7 or at least from very early in the morning (i..e 5am). We went for a swim at 6 am, we couldn't rinse the salty water off, had to go and speak to reception to turn them on but I noticed an offensive reaction to my request.
Also, ALL-INCLUSIVE should be that, but they charge extra if you want to use a safety box and internet...
Anyway, good holiday but if you don't like crowds you're better off at a more boutique hotel
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Became a lifestyles member and went to this location for a get away for my birthday when I got their they completely changed everything on me with pricing and made everything harder then it needed to be . I ended up staying at a different resort for my trip . The hotel was very nice looking but the service was the worst the hotel wants nothing to do with the lifestyle services like it is not locate inside it and the hotel would not even try to help . The rude customer service of the Vip area was...
Became a lifestyles member and went to this location for a get away for my birthday when I got their they completely changed everything on me with pricing and made everything harder then it needed to be . I ended up staying at a different resort for my trip . The hotel was very nice looking but the service was the worst the hotel wants nothing to do with the lifestyle services like it is not locate inside it and the hotel would not even try to help . The rude customer service of the Vip area was the worst and made things up and threaten me. They made you feel intimidated since your in a different county like you have no choice it their way or the high way since your stuck . Management is no help on either sides so my advice is DO NOT STAY AT GRAND OASIS PALM if your looking for good customer service n friendly help .The beach was not the greatest IT had a lot of sea weed and it wasn't the blue waters you think of in cancun you would that by going down farther by the RUI hotel And past it.
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Grand Oasis Palm - All-InclusiveGreat for families

traviesita_02
from Fremont, California

Submitted on 27-07-2016

This place is very family oriented. Definitely worth what you pay for. I stayed at the Grand Oasis palm. I have to recommend the MakiTaco restaurant, only for Grand guests. This place serves a mix of mexican/japanese food.
Pros:
-Free Wifi
-Mini bar included
-Cafe is also all inclusive
-You can eat at any of the restaurants in both the Grand Oasis Palm and the Oasis palm hotel
-Lots of pools
-Lots of activities throughout the day that are kid friendly
-Good food variety
-Sushi bar
-Beach did...
This place is very family oriented. Definitely worth what you pay for. I stayed at the Grand Oasis palm. I have to recommend the MakiTaco restaurant, only for Grand guests. This place serves a mix of mexican/japanese food.
Pros:
-Free Wifi
-Mini bar included
-Cafe is also all inclusive
-You can eat at any of the restaurants in both the Grand Oasis Palm and the Oasis palm hotel
-Lots of pools
-Lots of activities throughout the day that are kid friendly
-Good food variety
-Sushi bar
-Beach did not have waves so you were able to swim in it. Safe for kids.
Cons:
-Elevator is very very slow and they only have 2 in the Grand hotel.
The Sisal restaurant could use Air Conditioner
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Don't waist your money on this hotel it's not worth it, first ...elevator very small crowded no air conditioning you have to wait 10 15 minutes at least to get in its worrible, the food it's no so good ,drinks it's the cheapest that they can give you,,, the beach it's fake made by man and it has seed weed all over you can see grass all over, the rooms smells weird, the towels smell very bad and the pillows as well, when you take a shower the water temperature change from very cold to extreme...
Don't waist your money on this hotel it's not worth it, first ...elevator very small crowded no air conditioning you have to wait 10 15 minutes at least to get in its worrible, the food it's no so good ,drinks it's the cheapest that they can give you,,, the beach it's fake made by man and it has seed weed all over you can see grass all over, the rooms smells weird, the towels smell very bad and the pillows as well, when you take a shower the water temperature change from very cold to extreme hot we'll never go back to this hotel
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Grand Oasis Palm - All-InclusiveGood weekend trip

Fiona F
from St. Catharines, Canada

Submitted on 01-08-2016

My sister and I stayed at this resort for a 30th birthday weekend trip. It was clean and well kept, food pretty decent and service was good everywhere but the pool bar. One negative is that we didn't know wifi wasn't included so we ended up sharing a phone. Overall I would recommend this resort for a quick trip..a week would maybe be too long there though.

Grand Oasis Palm - All-Inclusive1st Time in Cancun

Q7003ETemmam
from Bell Gardens, California

Submitted on 04-08-2016

We had the BEST experience in Cancun. Grand Oasis Palm was the BEST of the BEST. The food, the pools, the service, the rooms, everything was great. My husband and I got engaged and married in Cancun. Grand Oasis Palm manager Eduardo and Kayla did all they could to make a symbolic wedding possible. They went above and beyond for my family and I. After our ceremony, we had a romantic dinner by the beach, ant that was to die for. Seriously we had the experience of our lives. Grand Oasis Palm was th...
We had the BEST experience in Cancun. Grand Oasis Palm was the BEST of the BEST. The food, the pools, the service, the rooms, everything was great. My husband and I got engaged and married in Cancun. Grand Oasis Palm manager Eduardo and Kayla did all they could to make a symbolic wedding possible. They went above and beyond for my family and I. After our ceremony, we had a romantic dinner by the beach, ant that was to die for. Seriously we had the experience of our lives. Grand Oasis Palm was the BEST!! We plan to come back in December. Hopefully it becomes possible. Eduardo y Kayla muchas gracias por sus servicios!! Ustedes hicieron nuestro suenos realidad. Nunca nos olivadaremos de ustedes. Por siempre agradecidos.
Emma, Edwin, Genesis, Levy
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Grand Oasis Palm - All-InclusiveNot Recommended

L_Grenda21
from Denver, Colorado

Submitted on 08-08-2016

First trip to Canc√ļn and lets just say I was less then satisfied with this hotel... The all inclusive restaurants are all the same and offer all the same food, by day 2 we were out spending money because we needed something better and more filling with variety! The rooms you could hear every little noise in the hall along with street traffic making it hard to sleep. We arrived and had red stained sheets on our bed an no blankets just a sheet the whole stay! Housekeeping didn't even come the 2nd...
First trip to Canc√ļn and lets just say I was less then satisfied with this hotel... The all inclusive restaurants are all the same and offer all the same food, by day 2 we were out spending money because we needed something better and more filling with variety! The rooms you could hear every little noise in the hall along with street traffic making it hard to sleep. We arrived and had red stained sheets on our bed an no blankets just a sheet the whole stay! Housekeeping didn't even come the 2nd day, ran out of towels and the balcony door didn't lock. This hotel is located on the "calm" side so you have no waves coming in from the ocean. We spent some time at Grand Oasis Canc√ļn because the pool was much better along with the beach, but again the exact same food as the other hotel!
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Grand Oasis Palm - All-InclusiveFirst time stay

araykeith
from

Submitted on 08-08-2016

This hotel is run down. It's equipped with two small elevators to take you to room floors. One elevator broke down and then we were down to just one. The remaining elevator also broke down and left a child trapped inside. Air conditioning is almost non-existent and made being in the room very uncomfortable. The rooms smell funny and the furniture needs to be replaced. It is extremely noisy with room doors slamming and the echo of crying kids in the hallway. Not many options in places to eat. O...
This hotel is run down. It's equipped with two small elevators to take you to room floors. One elevator broke down and then we were down to just one. The remaining elevator also broke down and left a child trapped inside. Air conditioning is almost non-existent and made being in the room very uncomfortable. The rooms smell funny and the furniture needs to be replaced. It is extremely noisy with room doors slamming and the echo of crying kids in the hallway. Not many options in places to eat. On top of everything else, the food was awful. We will return to Cancun but not to this resort. Pool area was nice.
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Grand Oasis Palm - All-InclusiveVery surprised at how good it was!

allieJch
from Cherry Hill, NJ

Submitted on 09-08-2016

Great family vacation there last week! Knew this was a lesser expensive option and read some not too good reviews, but our trip was awesome. The food was very good - even at the buffet's (I am a food snob and was pleasantly surprised at how enjoyable and good it was!). Great choice of both mexican and american options at the buffet's, there was something for everyone. The fish at each buffet was so good, as was the chicken. My kids, who are very picky, really enjoyed the food. Maki Taco - ...
Great family vacation there last week! Knew this was a lesser expensive option and read some not too good reviews, but our trip was awesome. The food was very good - even at the buffet's (I am a food snob and was pleasantly surprised at how enjoyable and good it was!). Great choice of both mexican and american options at the buffet's, there was something for everyone. The fish at each buffet was so good, as was the chicken. My kids, who are very picky, really enjoyed the food. Maki Taco - excellent. The Sushi Bar (open for lunch daily) was so good. The special menu available at the Balinese Beds - Shrimp Ceviche, BBQ Burgers, Chicken Wraps...all good! Unlimited drinks...the coffee shop...all of it was good.
The resort is very clean - rooms and bathrooms are spotless. The robes and slippers are a nice touch. Views are beautiful. The only negative is yes, the elevators are slow and hot, but we weren't in a rush and dealt with it. Was it a deal breaker? No. The beach location was excellent - calm waters vs. the other locations in the hotel zone. The kids loved the beach and also the kids pool. They were too old for the kids club, but many kids looked like they had a great time.
The staff was friendly and helpful. A huge thank you to some of those that really stood out: Blanca at the Sushi Bar, Hervin, Jeimina (sp?), Marco, Alfonso and Jorge at Sian Ka'an Beach Bar - they were all awesome!!
Tips: The gift shop sells large insulated mugs....buy them and it means colder drinks and less trips to the bar. Tip early and be friendly! You will be taken care of well. We went shopping in town, took the public bus - cheap and safe.
I do recommend this property and we are looking forward to returning next summer!
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Grand Oasis Palm - All-InclusiveAwesome place

Karina E
from

Submitted on 10-08-2016

Love this place. Totally recommend it!!! Super clean, long lines to get drinks. Please leave tips for servers and bartenders they are overworked and so under payed. Awesome ocean, clear water, and white sand. Close to downtown Cancun. Will definitely stay there again!

Grand Oasis Palm - All-InclusiveNot a pleasant experience

scampty
from Pittsburgh, Pennsylvania

Submitted on 11-08-2016

This was our 13th trip to the Cancun/Riviera Maya area and we were looking for just a quick 5 day trip that offered a good value. We saved a couple hundred dollars but it was definitely not worth the savings. For a little more there are much better options.
The good:
Sushi place for lunch
Room was clean
The bad:
2- 7 person elevators for the whole hotel. We spent probably 10 minutes waiting each time to get on or had the option to walk 8 floors (we got lots of extra exercise)
Lines for every...
This was our 13th trip to the Cancun/Riviera Maya area and we were looking for just a quick 5 day trip that offered a good value. We saved a couple hundred dollars but it was definitely not worth the savings. For a little more there are much better options.
The good:
Sushi place for lunch
Room was clean
The bad:
2- 7 person elevators for the whole hotel. We spent probably 10 minutes waiting each time to get on or had the option to walk 8 floors (we got lots of extra exercise)
Lines for everything were ridiculously long for everything
3 buffets all the same and all very low quality.
Line ups to get reservations at any a la carte restaurant
Lines 10 to 15 people long to get a drink at any bar
Low quality food at every restaurant/snack bar
The resort does not have enough facilities for the amount of people at the hotel
Prior to going we read all the reviews and was concerned about the Oasis chains standards and these concerns were all valid. This chain has a very poor reputation and from our experience this reputation is well earned. This was a learning experience for us and we learned that you truly get what you pay for.
If anybody has any questions please message me and I'll gladly give you more details. Hopefully this review will help others not make the same mistake we did. Luckily we have been to several other resorts in Mexico and still love going there. However if this would have been our first trip there I'm not sure we would feel the same way.
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Grand Oasis Palm - All-InclusiveOk for the price

whateverleticia
from

Submitted on 12-08-2016

I just returned from the grand oasis palm.
Nice resort for a budget, always something to do. Loved the kids club,and the swimming pool. Was on the 10th floor,so yeah there was a wait. Food was good,yes you waited in line for service.
I got to vidit the Oasis grand cancun and like the hotel better because of the waves on the beach. Water calm for kids, but bed are very hard to sleep in.

Grand Oasis Palm - All-InclusiveChecking out and wristbands

325oopylou
from England

Submitted on 12-08-2016

We have travelled all over the world and have never come across a ridiculous wristband situation. When arriving they fail to advise you that if you lose your wristband they will charge you around 90 dollars and when you check out you have to give all your wristbands back otherwise you can't leave. Once we checked out we naturally remove our wristbands after showering and was then told we would be charged around 90 dollars for each band X 4 before we could leave. We eventually had to get a maid ...
We have travelled all over the world and have never come across a ridiculous wristband situation. When arriving they fail to advise you that if you lose your wristband they will charge you around 90 dollars and when you check out you have to give all your wristbands back otherwise you can't leave. Once we checked out we naturally remove our wristbands after showering and was then told we would be charged around 90 dollars for each band X 4 before we could leave. We eventually had to get a maid to go back into our room after checking out and retrieve them. This made us an hour late for a transfer to the airport. The staff behind the desk are rude and unhelpful especially the lady behind the counter in the Grand Oasis check out with the blond hair who keep telling me it wasn't her problem. We will not be going back. Unhelpful, rude and arrogant people behind the reception desks. All the other staff around the complex are lovely.
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Grand Oasis Palm - All-InclusiveHorrible Experience

jaitraveling
from Atlanta, Georgia

Submitted on 12-08-2016

Let me start by saying this was my fifth visit to Cancun. Upon checking In I was told I couldn't check in until 4p. I was traveling with six other people and we had four rooms total. Twice we were given rooms that were already occupied! At almost 8p on the day of arrival, one of our rooms still had not been figured out.
There are only two very slow elevators for the entire hotel, and these two elevators are shared with bellmen and room attendants, along with all their large equipment.
Despite...
Let me start by saying this was my fifth visit to Cancun. Upon checking In I was told I couldn't check in until 4p. I was traveling with six other people and we had four rooms total. Twice we were given rooms that were already occupied! At almost 8p on the day of arrival, one of our rooms still had not been figured out.
There are only two very slow elevators for the entire hotel, and these two elevators are shared with bellmen and room attendants, along with all their large equipment.
Despite being told wifi was included with my reservation I was then told it was not, even though I had it confirmed in my reservation. $5 for one hour of wifi use?! I think not!
The food is subpar, the rooms are average, and the pool is so crowded you CANNOT find a chair!
I could go on and on, but the bottom line is save your money and don't go!
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Grand Oasis Palm - All-InclusiveOasis palm getting run down

milehigh39
from Paris, Texas

Submitted on 14-08-2016

I have stayed there several times but this year the hotel is in need of if renovations. It has long big lines, it is just getting old and run down from wear and tear,
Old school televisions.
Dodd and ok not that great, if the photos on their website matched the true resort it would be a pretty awesome place for a family resort

Grand Oasis Palm - All-InclusiveCould be better

stephen_f_richards
from london

Submitted on 15-08-2016

Stayed for 8 nights in August.
Good:
The Kids Club- one of the largest and best equipped clubs i have ever seen.
The Food - With some caveats the food was good. 2nd visit to the white box was outstanding.
Minibar - Daily stocked up with 4 beers and soft drinks
Bad:
Drinks - I'm quite a lightweight with alcohol but when drinking by the pool I could drink endless beers and strawberry slushes ("with alcohol") without tasting the alcohol or feeling remotely tipsy.
Maco Taco - The food is consiste...
Stayed for 8 nights in August.
Good:
The Kids Club- one of the largest and best equipped clubs i have ever seen.
The Food - With some caveats the food was good. 2nd visit to the white box was outstanding.
Minibar - Daily stocked up with 4 beers and soft drinks
Bad:
Drinks - I'm quite a lightweight with alcohol but when drinking by the pool I could drink endless beers and strawberry slushes ("with alcohol") without tasting the alcohol or feeling remotely tipsy.
Maco Taco - The food is consistently good in here, however the attitude of the lady who shows you in was terrible. One day she made us wait outside for 20 minutes (even though it had been open for hours and was in the middle of the open hours) and in that time no one left, when we eventually was called the restaurant was empty. likewise on one lunch, she made us wait to 1:15 even though it opens at 1, then said we had to eat outside as we were wet! The wetness was as a result of wearing the formal attire required in 35 degree heat outside for 15 minutes.
Careyes - First two visits to this restaurant were very good, however the last trip was awful. The waiter wanted to know what we wanted to eat as soon as the menu was handed to us. The first two nights the chicken mole was served with onions, mushrooms, lots of chicken and rice on a skillet. The third night it arrived with just a small portion of rice and hardly any chicken on a plate. Not consistent and very dissapointing. Likewise the salad with deep fried cheese had none on it on the last day. Also the caramel cake on the menu was unavailable all three days! Could be a lot better with more management oversight.
Buffet - Expect to wait in a queue for 20 minutes unless you arrive at open time and expect to have cold food served to you.
Room cleaning- Several times left without towels, once I asked the attendant for the towels, she shrugged and said they didn't have any. I assumed she would resolve later, however 8 hours passed and they never arrived.. Very disappointing.
Air conditioning - The main public areas are not air-conditioned, (ie buffets, lobby) and the rooms are only lightly air-conditioned so are still very hot. The only cold areas we found were the adult only areas like Cantina, Tequila Bar, The white box - so the kids couldn't cool down.
Internet - We paid $ 30 for 5 days and the connectivity was awful, eventually we bought a local simcard for a fraction of the price.
Cigar bar - Only serves drinks on the rocks, so no one went in there the whole week.
Fire Alarms - Multiple 10 second alarms on multiple nights to wake you up.
Queues - Expect to Queue for drinks, food, check in and out, towels and coffee.
This is one of the oldest hotels in Cancun and it shows. I would not recommend it unless the management was changed and introduced a new attitude to their staff members.
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Grand Oasis Palm - All-InclusiveFirst visit to cancun

katlin h
from

Submitted on 16-08-2016

The hotel itself is nice looking. My room was pretty clean but I did find stains on the pillow shams and black stains on the white sheets. View from the room was beautiful being on the tenth floor we overlooked the pool and ocean. The room was basically warm and never got any colder the AC units do not turn down any colder so you basically sweat in the room. The water in the shower goes from scolding hot to cold every minute or so and after a period of time it just shuts off completely. The elev...
The hotel itself is nice looking. My room was pretty clean but I did find stains on the pillow shams and black stains on the white sheets. View from the room was beautiful being on the tenth floor we overlooked the pool and ocean. The room was basically warm and never got any colder the AC units do not turn down any colder so you basically sweat in the room. The water in the shower goes from scolding hot to cold every minute or so and after a period of time it just shuts off completely. The elevator fits about 6 people and they only have two for the hotel. Expect to wait for it frequently and it does not have ac so being crammed in a can with six other people while it stops at every floor isn't the most fun. The restaurants are clean and pretty but the food is pretty bad everywhere except careyes and the white box. It rained one of the days we stayed and the roof leaked in every place possible throughout the hotel but not in our room thankfully. The staff is all around helpful and friendly. The front desk attendants are a little less than friendly and seem annoyed to be there in general. Bartenders throughout the grounds are good. I suggest la cantina. I would suggest booking the water sports and other activities as a package since you get a better deal. The hotel definitely needs an update. I won't go back due to the poor quality of food.
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Grand Oasis Palm - All-Inclusivehospitality is top notch

kdadwhistler
from Powell, Tennessee

Submitted on 29-08-2016

What can I say, Eduardo Perez the General manager is doing a great job running this hotel.His staff is always on point. The food and beverage department, and all the managers are the best. Hervin and Marcos On the beach, Carla and Rodolfo at the sushi bar. Daniel at the cigar bar, and many others took great care of us at all times. We went swimming with Whale sharks, and let me tell you . Dont miss this trip its worth every every penny, awesome!!!! We will be back ,The Knowles family

Grand Oasis Palm - All-InclusiveFamily-friendly Resort!!!

Patty F
from

Submitted on 01-09-2016

We loved this placed!!! Highly recommend to any one taking kids. Daily fun and entertainment. Activities for everyone in the pool & beach. My kids could not stop talking about how fun everything was. Staff was great and friendly. Loved how they catered to the older folks as well!!! Kids club was awesome. Parents, definately take advantage of it as it is open daily. Several restaurants to choose from each night. The night entertainment was cool. Live music and nighly shows are a must to see. Cant...
We loved this placed!!! Highly recommend to any one taking kids. Daily fun and entertainment. Activities for everyone in the pool & beach. My kids could not stop talking about how fun everything was. Staff was great and friendly. Loved how they catered to the older folks as well!!! Kids club was awesome. Parents, definately take advantage of it as it is open daily. Several restaurants to choose from each night. The night entertainment was cool. Live music and nighly shows are a must to see. Cant wait to go back!!
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After a terrible experience in Oasis Palm, we upgraded to Grand Oasis. The difference was jaw-dropping. It is more of a 4/5* hotel and had the luxury we wanted. The staff were all helpful, polite and friendly, although we had to cue for the buffet sometimes. The coffee bar was great and so was the sushi bar. Try to try all of the restaurants especially Careyes, they were all delicious and offered something different. A great vacation!

Grand Oasis Palm - All-InclusiveYES

Graice C
from

Submitted on 08-09-2016

We stayed in this hotel and it was lovely! We stayed in the room with the jungle. My son loved it very much! I would definitely go back and stay here again, it is family-friendly. Lots of children running around and playing.

Grand Oasis Palm - All-InclusiveMoved from Grand Oasis Sens

Shaun T
from North York

Submitted on 09-09-2016

We were moved here from Grand Oasis Sens because there was no running water there.
This place is nicer, it's kept up better and the staff make an effort to keep it clean. We did find a roach in our room and told the front desk to have it removed (It was dead).
The food is not that great. Except the guys at Maki Taco were friendly, and we had a good time there chatting with them.
The beach is full of sea weed and is close to where the boating channels are so it's hard to swim, but the pools ...
We were moved here from Grand Oasis Sens because there was no running water there.
This place is nicer, it's kept up better and the staff make an effort to keep it clean. We did find a roach in our room and told the front desk to have it removed (It was dead).
The food is not that great. Except the guys at Maki Taco were friendly, and we had a good time there chatting with them.
The beach is full of sea weed and is close to where the boating channels are so it's hard to swim, but the pools were nice, and the staff are not as pushy when it comes to sales.
The drinks were not bad, and the Mini Fridge kept things nice and cold which was nice. The staff are friendly and smile and say hello which is pleasant compared to Oasis Sens.
Overall it's not a great place to stay, but has a nice family environment. The Seafood restaurant had cold food, everything was cold even after we asked them to heat it up. This was a disappointment, because this location has a lot of potential. The Italian Restaurant was the best (least worst) out of all of the restaurants.
Next time I will book another hotel.
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Grand Oasis Palm - All-InclusiveGreat vacation

Darlene C
from Williamsburg, Virginia

Submitted on 15-09-2016

We travel to Mexico twice a year and usually stay at the same resort. This year we decided to try something new. My husband and I bring our 3 grandkids so we really look for a place that's great with kids. The Oasis Palm resort was a great place for kids. I also enjoyed Vicente and Itiel was my absolute favorite. He was great in the sports bar. Keeping me laughing and teaching me Spanish. Herman at the cantina makes the best drinks and I will be returning next year and hopefully they will still ...
We travel to Mexico twice a year and usually stay at the same resort. This year we decided to try something new. My husband and I bring our 3 grandkids so we really look for a place that's great with kids. The Oasis Palm resort was a great place for kids. I also enjoyed Vicente and Itiel was my absolute favorite. He was great in the sports bar. Keeping me laughing and teaching me Spanish. Herman at the cantina makes the best drinks and I will be returning next year and hopefully they will still be there. See you next August. Darlene Corbett
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Grand Oasis Palm - All-InclusiveWinter getaway

eclair_ramon
from New York City, New York

Submitted on 19-09-2016

I believe I found this package deal on Expedia. Even though the reviews weren't that great, I went ahead and made a reservation for my son and I.
The check in process was smooth, a little on the informal side. We were told not to lose our wrist bands, not to lose the beach towels because we had to pay as well.
When I asked about wifi, I was told I had to purchase it. It's a good thing that my phone carrier covers Mexico for texting.
The food was just ok, but service was excellent. There were tw...
I believe I found this package deal on Expedia. Even though the reviews weren't that great, I went ahead and made a reservation for my son and I.
The check in process was smooth, a little on the informal side. We were told not to lose our wrist bands, not to lose the beach towels because we had to pay as well.
When I asked about wifi, I was told I had to purchase it. It's a good thing that my phone carrier covers Mexico for texting.
The food was just ok, but service was excellent. There were two restaurants that require a reservation, which I had to go to the reservation desk no later than 9:30 am or else, I would have not gotten a spot.
There's plenty to eat all around the resort, all day.
My room had an annoying AC noise which I got rid of my lowering the thermostat.
The timeshare sales people do stalk you a bit, and lie about what you'll get if you hear the "supposedly 90 minutes"
I attempted to listen to the sales rep, but once I asked if it was going to take more than the time described, the manager came out and said it was going to take longer.
I stood up and left.
Overall, the resort was ok for my weekend getaway. I was trying to escape the northeastern cold
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Grand Oasis Palm - All-InclusiveMy first time in Mexico, it's ok

Juuuuu_m
from

Submitted on 27-09-2016

It was my first time in Mexico! Cancun it is! I love the hotel, the personals was great and helpful, but if we talk about the foods, don't eat salads! The salads was wash with water and if you don't want to go in the bathrooms all the time, then don't it salads at all! My favorite restaurant in this hotel was ''The White Box'' it was really great and cozy. The hotel is more for family! The the beach is really small! You need to go early in the morning to save a place! The bars was ok.

Grand Oasis Palm - All-InclusivePoor Service

Leslie J
from

Submitted on 29-09-2016

The hotel exterior aesthetics and landscape is unattractive and substandard - not what was displayed on the brochure nor on Groupon. My all-inclusive purchase included 2-way transportation from the airport to the hotel and back. When we arrived at the airport, we had to find our own transportation to the hotel. When we called the hotel, we were told by the Grand Lifestyle manager that we only get a 1-way transport back to the airport. I still have a copy of my receipt showing transport to and fr...
The hotel exterior aesthetics and landscape is unattractive and substandard - not what was displayed on the brochure nor on Groupon. My all-inclusive purchase included 2-way transportation from the airport to the hotel and back. When we arrived at the airport, we had to find our own transportation to the hotel. When we called the hotel, we were told by the Grand Lifestyle manager that we only get a 1-way transport back to the airport. I still have a copy of my receipt showing transport to and from airport. One worker defrauded us to attend a sales meeting 5 miles away to purchase a "timeshare/travelclub." I put us into a cab, went with us and left us there. He made it seem like we were going on a tour at a more exclusive hotel. When we got there and was approached by salesmen with Grand Lifestyle name badges, we knew we were wasting half of our day, since the worker who took us there had already left, and we had to wait for a taxi. That is the culture within that hotel it seemed - everyone was trying to make a commission at the foreigners' expense. We spent close to one week in a room with no internet access, and non available for purchase. Each time we wanted internet access to communicate with our family, we had to take the elevator 10 floors down to the lobby. This was a very expensive gift for my spouse's birthday, and I was very embarrassed.
The room was nice and the workers were very pleasant. However, the service in general was very poor.
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Grand Oasis Palm - All-InclusiveSpring Break

Nate B
from

Submitted on 02-10-2016

Had a good time. Rooms, restaurants and bars were clean. All inclusive isn't totally all inclusive as you still need to purchase wifi, etc. Beach bar was good. Definitely buy one of those Bubba kegs so you don't need to go up for those little glasses they have. Overall great time. A la carte restaurants are good. Would go back to the adult one, so not so many kids around so early waking you up after a night out haha.

Grand Oasis Palm - All-InclusiveGrand oasis palm

Yvette T
from FLUSHING

Submitted on 10-10-2016

The property was beautiful. The room was spectacular however the staff at the concierge were not good. I had an issue. My daughter cut her foot. We askef them for a bandaid and they sent us out to the lifeguard. The lifeguard was not out so we had to walk back to concierge again. I also needed a safety pin they sent me to the front desk who sent me right back to concierge. They were not helpful at all.

Grand Oasis Palm - All-InclusiveA Tale of 2 Resorts

Khadeeja M
from Tampa, Florida

Submitted on 10-10-2016

The Grand Oasis Palm is the poster child for a line from the book, A Tale of Two Cities. It is the best of times and the worst of times. Your journey begins when you approach the main lobby. You‚??re greeted by an elegant water fountain‚?¶that‚??s filled with green algae laden water. As you approach the entrance your eyes are drawn to the colorful, airy lobby. The doormen are nattily dressed in an appealing combination of Caribbean gentleman finery with a side of SWAG. The vibe definitely has an...
The Grand Oasis Palm is the poster child for a line from the book, A Tale of Two Cities. It is the best of times and the worst of times. Your journey begins when you approach the main lobby. You‚??re greeted by an elegant water fountain‚?¶that‚??s filled with green algae laden water. As you approach the entrance your eyes are drawn to the colorful, airy lobby. The doormen are nattily dressed in an appealing combination of Caribbean gentleman finery with a side of SWAG. The vibe definitely has an air of sophistication‚?¶ until you actually get inside of the lobby when the air begins to assault your senses with the scent of must/mold and/or mildew wafting through the air.
We had a junior suite which was a spacious, airy, beautifully appointed room with an expansive view of the beach‚?¶but no windows that would open. The room layout was spacious enough to allow for a sitting area with a couch and a double closet that stocked robes and house shoes! There was a fully stocked min-bar including some alcohol and snacks that were part of the all-inclusive deal. I was starting to feel pretty good about the room‚?¶until I noticed instead of a king size bed, we had two double beds pushed together. Pushed together, yet not connected. This meant you literally had to choose sides lest you end up on the floor as the beds separated relatively easily if you laid in the wrong spot.
The bathroom though slightly dated was a nice roomy area with a combined tub and shower. I was surprised to see an incense holder with 2 burning incense. I thought that was odd yet I assumed it was part of creating a ‚??mellow vibe‚??. You know the thing they say about assuming? True! The incense was really to help unsuccessfully mask the awful stench constantly emanating from the toilet. I asked to have our bathroom re-cleaned twice - only to realize, there was nothing that would make it better. I was glad we had activities during the day because after a while the smell gave me a headache.
The resort itself is beautifully laid out, with an amazing infinity pool overlooking the beach. The beach itself is nothing special but looks much better from the ground than the view from your room. From your room view, the water looks colorless with patches of brown seaweed. From the ground, the water takes on various shades of aqua.
There were many restaurant offerings but most served the same tired buffet food offered in different settings. One day we decided to have lunch at one of the ala carte restaurants where you could order off the menu. That was a refreshing change‚?¶ until you actually try to order fish off the menu and they must have had to go catch it because it took over an hour from the time we ordered it.
The staff for the most part is friendly, other than those at the front desk who seemed less than interested in providing a positive customer experience. It‚??s helpful to note that though it is an all inclusive resort, the employees accept and expect tips so make sure to keep some cash on hand.
The Grand Oasis is part of a larger chain of similar all inclusive resorts with the Grand being probably somewhere in the low to mid price range. It has all of the makings of a great resort but just enough issues to NOT be a great resort. I would consider visiting a higher-end hotel in this chain but not necessarily the Grand again.
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Grand Oasis Palm - All-InclusiveWedding Annaverary

miller-light-8
from north carolina

Submitted on 11-10-2016

WOW, This was our 16th trip to Cancun and the 2nd. time at the Grand Oasis Palm. We stayed 8 days 7 nights and hated to return to North Carolina. Our room was a suite with two walls of windows that gave us a spectacular view of the beach, pool, Captain Hook, and Isla Mujeres. The staff and concierge were the best. When arriving to our room a bottle of sparkling wine and chocolate dipped strawberries were waiting for us. The food, staff, and arrangements were first class Our favorite re...
WOW, This was our 16th trip to Cancun and the 2nd. time at the Grand Oasis Palm. We stayed 8 days 7 nights and hated to return to North Carolina. Our room was a suite with two walls of windows that gave us a spectacular view of the beach, pool, Captain Hook, and Isla Mujeres. The staff and concierge were the best. When arriving to our room a bottle of sparkling wine and chocolate dipped strawberries were waiting for us. The food, staff, and arrangements were first class Our favorite restaurant was Careyes and Nicholas was our far waiter., We started with Coffee & Me and breakfast @ Las Palmas or Dos Lunas
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Grand Oasis Palm - All-InclusiveAmazing Staff Made a Very Good Vacation a Great Vacation

dasjman
from Mansfield, Texas

Submitted on 17-10-2016

Here we are, back in reality, fresh off of a wonderful six night stay at the grand Oasis Palm. We had stayed here (on the regular Palm side) back in 2009, and received a deal too good to pass up when looking for a return, after many years of staying in Playa del Carmen.
The bottom line of this review is the place is outstanding. I have no idea where some of the bad reviews come from, but we experienced nothing but friendly staff who were more than eager to assist us or serve us throughout the ...
Here we are, back in reality, fresh off of a wonderful six night stay at the grand Oasis Palm. We had stayed here (on the regular Palm side) back in 2009, and received a deal too good to pass up when looking for a return, after many years of staying in Playa del Carmen.
The bottom line of this review is the place is outstanding. I have no idea where some of the bad reviews come from, but we experienced nothing but friendly staff who were more than eager to assist us or serve us throughout the entirety of our stay. I will mention that October appears to be a rather slow month for Cancun, and for some things such as the elevators, I can see it being slow when the hotel is at full capacity, but we had no problems.
We arrived to a welcome drink and our room ready for us. We were on the 10th floor on the lagoon side, which afforded us a balcony, which was nice. The room itself was perfect, with a king bed. A huge thanks to Sonia and the other staff who cleaned our room each day, and left us plenty of bottled water daily. They even returned in the evenings when we were eating and/or enjoying a cocktail to tidy up the bathroom again, turn down the bedding, and leave a couple cookies. Our last night, we found a nice plate of chocolate covered strawberries awaiting us when we returned form the beach. The air worked great, and the one time the toilet would not flush, I simply left a note (thank you Google translate!) and it was taken care of while we were at the beach.
Speaking of the beach, I noticed some complaints about the sea grass beds, and I‚??m not sure why that‚??s an issue or the resort‚??s problem. Grab some bread, and go feed the fish! There is plenty of sandy bottom ocean area with interspersing beds of sea grass where you can watch the fish hanging out. The water was great, although not always clear as there is a beach restoration project ongoing which I found fascinating to watch. Over the course of six days, an entirely eroded area had been restored to a full beach. We spent every day on the beach and in the water. I highly suggest dropping the minimal daily charge to use the Balinese day beds at the beach club for the low price of 300 pesos (about $15 U.S.) per day. We already miss Ana and Hervin, who took such great care of us from the late morning until the early evening every day. Easily, these two incredible people were the highlight of our stay. With the day bed rent, you get a food menu which is delivered right to your bed, including ceviche, wraps, burgers, and other items not available at the snack bar. And Ana will keep your drinks full all day long.
The weather was great. Windy and low 80‚??s F. There was rain around, but we only ended up with maybe 20 minutes of rain the entire six days.
Food! Almost everything we ate was great. While the buffet is limited (we only ate at the Grand side buffet) the food was good, and the wait staff attentive. Careyes was really good, and Nikolas took good care of us. Probably a benefit of the height of the slow season, but Nikolas actually came to us, and offered to write up a reservation for the next night, which we accepted. The cinnamon ice cream was a great finish to our meal. And at the end of the meal, Nikolas was more than willing to make us another reservation before we left.
We also enjoyed The White Box, although not so much Maki Taco. Even then, it wasn‚??t as if the food at Maki was not good, it just wasn‚??t our thing.
And I would be in big trouble if I left out all of the personable bar staff, every one of whom remembered exactly what you drank even if you only stopped by for one or two on any given day. I didn‚??t get the names of the two gentlemen in the sports bar, but they deserve kudos, as well as Jose Luis nightly at the beach bar, and our buddy Cupertino at the outdoor bar on the Grand side.
At no point did we encounter anything but pleasant people ready and willing to assist us with everything from exchanging dollars for pesos to renting the day beds. And outside of daily pleasantries, the time share staff were visible but not intrusive.
All in all, we had a great time in 2009, and we had an outstanding time this time around. This was actually one of our best vacation experiences. We do love Playa del Carmen over Cancun, but the next time we make the decision to stay in Cancun, I would not hesitate to choose the Grand Oasis Palm as our resort. Everyone deserves to be applauded. Thank you from the Hunter‚??s in Room 1008, October 7-13, 2016.
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Grand Oasis Palm - All-InclusiveBack again!

Bonnie H
from Fort Collins, Colorado

Submitted on 17-10-2016

Once again we stayed at the Grand Oasis Palm, 6th time but who is counting. I have only good things to say about this hotel! The food at all the venues is wonderfull, we dined at Careyes twice, White Box twice, La Bamba, Agaves and always Las Palmas for breakfast. The entire staff is fantastic : Luis at MakiTaco Evelyn, Leo, Alfonso and all at Las Palmas Andres at White Box Justino at Careyes and my Three Amigos - Ana, Rebecca and Hervin on drink patrol. We had a 10th floor Junior Su...
Once again we stayed at the Grand Oasis Palm, 6th time but who is counting. I have only good things to say about this hotel! The food at all the venues is wonderfull, we dined at Careyes twice, White Box twice, La Bamba, Agaves and always Las Palmas for breakfast. The entire staff is fantastic : Luis at MakiTaco Evelyn, Leo, Alfonso and all at Las Palmas Andres at White Box Justino at Careyes and my Three Amigos - Ana, Rebecca and Hervin on drink patrol. We had a 10th floor Junior Suite with a wall of ocean view windows and the view is to die for especially coming from Colorado. I would highly recommend the grand Oasis Palm for a great vacation destination.
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Grand Oasis Palm - All-InclusiveGreat holiday at Grand Oasis Palm

rotiganas
from Watford, United Kingdom

Submitted on 23-10-2016

We had a great vacation week at this peaceful and lovely resort located on the main avenue of Cancun.
Most of the people that stayed at thhis resort were families and couples, no punks or crazy teens.
The All Inclusive Plan was very good, all the restaurantes were included so we tastes from every one.
Careyes, was the fanciest restaurant in the hotel, only for adults, and we needed to make reservations, at the end of the dinner the waiter prepared the mayan coffee which includes a fire waterf...
We had a great vacation week at this peaceful and lovely resort located on the main avenue of Cancun.
Most of the people that stayed at thhis resort were families and couples, no punks or crazy teens.
The All Inclusive Plan was very good, all the restaurantes were included so we tastes from every one.
Careyes, was the fanciest restaurant in the hotel, only for adults, and we needed to make reservations, at the end of the dinner the waiter prepared the mayan coffee which includes a fire waterfall.
Makitaco was the oriental and mexican cuisine and it had a different menu that included an exotic seaweed ice cream.
Whitebox, had small pieces of the menu, at the beginning I thought the small pieces were a joke but after a while, we were full of delicious food, you can't miss the Black shrimp on a rock, it's quite good.
Bamba, was the sea food restaurant, it was not that bad, but the menu was very limited, the shrimp dish and almost 5 little shrimps on rice only.... the octopus was good at least.
The buffets restaurant were good to start the day with a nice meal, specially Las Palmas.
There were several bars, the Sports Bar, had pool tables, Cantina was a place like travel back into time in Mexico with pictures from thte old times, and my favorite was the lobby bar due to it's talented singer.
Our room was pretty comfortable, with AC. We had a fridge with free beverages. The room service had an extra charge of ¬£5, whether you order 1 or 5 stakes.
The beach was an authentic paradise, with clear water and mwhite sand.
Overall we had a great holiday, can't complain.
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Grand Oasis Palm - All-InclusiveChildren with allergies

griffin2m
from Ottawa, Canada

Submitted on 26-10-2016

My family and I just spent 10 wonderful days at the Oasis Grand Palm. My niece has 2 children age 11 and 9, both of whom have severe allergies to seafood and nuts.
I cannot express just how much I was impressed by this hotel and its chefs. My niece explained the problem and the head chef and restaurant manager immediately assured her that her children would be safe. Given the number of restaurants on site I was amazed at just how quickly they were all informed of this problem.
Before every me...
My family and I just spent 10 wonderful days at the Oasis Grand Palm. My niece has 2 children age 11 and 9, both of whom have severe allergies to seafood and nuts.
I cannot express just how much I was impressed by this hotel and its chefs. My niece explained the problem and the head chef and restaurant manager immediately assured her that her children would be safe. Given the number of restaurants on site I was amazed at just how quickly they were all informed of this problem.
Before every meal the children's knives and forks/spoons were removed and replaced with new, Their food was hand prepared, This is the place to take your children. The adults also had a great time...the pools and the beach, and we must mention our beach waiter Hervin who seemed to know exactly when we needed an additional refreshment. The staff in the hotel and restaurants were outstanding as were the ladies who cleaned our rooms. We shall return for years to some.
Folks who go to this length to protect our children deserve to be recognized.
Maureen Griffin
Ottawa, Canada.
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Grand Oasis Palm - All-InclusiveSERVICE STAFF IS AMAZING

gregsandridge33
from Baltimore, Maryland

Submitted on 27-10-2016

Hervin and Laura the beach wait staff are amazing. Juan in the buffet was top notch helped us every morning after the second day we almost had breakfast waiting for us in the am when we walked in . Especially helpful with 2 young kids in tow.

Grand Oasis Palm - All-InclusiveCancun trip

melojo65
from Yorktown, Virginia

Submitted on 31-10-2016

Awesome place, very relaxing and calm vacation location. A must due stay when in Mexico. Hotel restaurants, community areas and service personnel were beyond expectations. The amenities were very nice a close for immediate use. A very well managed facility with great food choices in close proximity. I am looking forward to returning to this very nice and peaceful resort stay. Thanks for all of the memories.

Grand Oasis Palm - All-InclusiveGreat family vacation

mellymel1738
from Halifax, Canada

Submitted on 03-11-2016

Had a lovely weeks stay here, the food was awesome, no complaints there. The steakhouse was my favourite. I really enjoyed the staff and room was always clean. Nice huge pools and kids loved the nightly shows. The beach was a little smaller than typical cancun resorts but still beautiful. I recommend the free pirate ship ride if travelling with kids, lots of fun.

Grand Oasis Palm - All-InclusiveVacation with friends

beamer14
from

Submitted on 03-11-2016

Very nice hotel, location, and food
Staff extremely polite, friendly and helpful. Specialty restaurants were great with the all inclusive. Only disappointment was the beach. Could have been cleaner but no fault of the hotel. Pools were great. Family pool and family area and adult pool separated. Good for everyone.

Grand Oasis Palm - All-InclusiveViaje Cancun

marol100
from Miami, Florida

Submitted on 11-11-2016

We had a very nice time! Maki Taco restaurant was delicious and service was great.
We would love to return to Cancun next year. I think next time we need to stay a few more days. Our room was spacious and very nice. Hallway view was amazing out into the ocean. Loved the view.

Grand Oasis Palm - All-InclusiveHeaven

Lee T
from

Submitted on 15-11-2016

I have been staying in cancun for 15 years in various oasis hotels both as a singleton and now a family man and this hotel is just perfection, the staff are very friendly and the service the provide is second to none, we used the children's club and sitting services in the hotel and my son loved it was the same staff (also put us at ease even though we were just having an adult meal in the white box). There are several eating options and all are of a very high standard, for the adults there is a...
I have been staying in cancun for 15 years in various oasis hotels both as a singleton and now a family man and this hotel is just perfection, the staff are very friendly and the service the provide is second to none, we used the children's club and sitting services in the hotel and my son loved it was the same staff (also put us at ease even though we were just having an adult meal in the white box). There are several eating options and all are of a very high standard, for the adults there is a very large selection of top brand alcoholic beverages as part of the all inclusive package, for the children there is a kids club which due to my children being a little young we had to pay a slight charge which was understandable and very reasonable, also the hotel gets to have a private day trip out on the Captain Hook pirate ship as part of the package (my son thoroughly enjoyed this). During our stay sadly my son suffered as life threatening asthma attack and with work commitments I had to leave the party there and return home, I cannot express how helpful the hotel was extending the room via our insurance company and the help they gave my wife during this hard time, nothing was ever a problem, to sum up - what an amazing hotel and staff the oasis chain have here and we will be returning in 2017 to visit se√Īor Perez and his amazing staff. Mr taylor, Mrs taylor with Jacob and iris xx
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Grand Oasis Palm - All-InclusiveAmazing!

mrmoody325
from Colorado

Submitted on 16-11-2016

Just got back from Cancun. I stayed at tue grand oasis palm with my wife and her sister and it was amazing!
We had 2 rooms there and the views of the ocean were great. Dined at la bamba and the tacos at los agaves are yummy.
Shout out to the entire staff and especially to the supervisor Alex (aka Se√Īor Alejandro) at the front desk who made us feel like royalty from start to finish. Big big help!
See you next year!
Mr. Moody.
Nov 13-16,2016

Grand Oasis Palm - All-InclusiveDo not select this hotel

C B
from

Submitted on 22-11-2016

Very bad location. Close to a port, beach is yak, the food is a very poor selection. Elevators very slow. Not a family environment at all. Drunk and drugged accepted at the hotel.
I stayed there for 10 days and noticed complaint everyday by new guest who were sold a package based on fake advertisement.

Grand Oasis Palm - All-InclusiveFamily FRIENDLY good times

MGMoney
from Butler, Pennsylvania

Submitted on 26-11-2016

I want to start by saying that we own a small business. Even though we (the owners) are there every day to make sure our guests receive excellent service, there are customers who take a small, legitimate complaint, and embellish, exaggerate, or downright lie to blow it out of proportion. Any terrible reviews of this resort fall into that category. Our room was a nice, average hotel room with a large, above average, marble bathroom. We had amazing ocean views from our huge window that fully op...
I want to start by saying that we own a small business. Even though we (the owners) are there every day to make sure our guests receive excellent service, there are customers who take a small, legitimate complaint, and embellish, exaggerate, or downright lie to blow it out of proportion. Any terrible reviews of this resort fall into that category. Our room was a nice, average hotel room with a large, above average, marble bathroom. We had amazing ocean views from our huge window that fully opened. The mini bar was stocked daily with bottled water, different kinds of sodas, a few different beers, and snacks (Ritz crackers, Milky Way, or apples, etc). There were plenty of TV stations, but all in Spanish. The room, as well as everywhere else on the grounds, was extremely clean. There wasn't a time, day or night, that the staff wasn't sweeping, cleaning, emptying, and shining. If I had to, I could probably find a dirty spot, snap a pic, and post it with a bad review, but that wouldn't be exemplary of this resort. Every employee was over-the-top friendly, and eager to please. Many times they would insist on carrying our plates from the buffet to the table. We paid a little more to be "Grand Plus" guests, and I think it was worth it. The upgrade gave us personal check-in with cocktails, slippers and robes, free wifi, a free room safe, free room service, turn-down service with cookies, lots of upgraded toiletries, and access to everywhere and everything. The only negative is that we were never really told what the benefits were. There were probably other things we weren't aware of. Being on the 9th floor (out of 10), the elevator was never really a problem. It was usually pretty empty by the time it got to the 9th floor. However, I could see how guests on the lower floors might complain. After picking up a few people on each floor, it was often too full to take anyone else from the lower floors. There were many different restaurant and bars to eat and drink. All the food was delicious, but it did seem to all have a Mexican twist to it. My only complaint is not necessarily about the resort, but Cancun in general. As an American, it was very difficult using American currency. I took a decent amount of cash to tip and buy everday items, but it was almost useless. The gift shops at Grand Oasis, as well as the front desk, bars, and restaurants could not make change, nor could they accept a $20 bill if I wanted to purchase something. The same was true in the smaller shops downtown. The exchange at the resort had very limited, unset hours. It was hit or miss. From what I could see, most guests did not tip, and it didn't seem to make a difference in service, but I like to have some smaller bills to show my appreciation at each meal and every trip to the bar. Our son is 12, so he didn't utilize all the kid activities, but there seemed a whole lot for kids to take advantage of. We did visit the coffee and pastry bar every day, as well as the ice cream stand near the pool. Transportation to anywhere in Cancun was not a problem. The bus stopped in front of the hotel, literally every 30 seconds, and would take you anywhere in Cancun for $1. Because there were 3 of us, we did not take advantage of the Smart car rentals (they were all 2 seaters, and were not included in the Grand Plus upgrade as some people suggested). All in all, our week at Grand Oasis Palm was pretty much flawless.
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Grand Oasis Palm - All-InclusiveWhat is missing from my purse

Tina V
from Chicago, Illinois

Submitted on 27-11-2016

We chose, Grand Oasis Palm Lite for our 6 nights vacation considering a fair price for the Thanksgiving week. The hotel was good, the ocean and the beach was gorgeous. My husband and I, were looking for relaxation so we decided to be not picky. But...
In the room we did not have a safety box for money and valuables only if you pay extra 7 dollars a day and also you do not have a closet so we kept our things in the suitcase on the floor . I hidden my money (not in the purse) and I put my purse ...
We chose, Grand Oasis Palm Lite for our 6 nights vacation considering a fair price for the Thanksgiving week. The hotel was good, the ocean and the beach was gorgeous. My husband and I, were looking for relaxation so we decided to be not picky. But...
In the room we did not have a safety box for money and valuables only if you pay extra 7 dollars a day and also you do not have a closet so we kept our things in the suitcase on the floor . I hidden my money (not in the purse) and I put my purse in the suitcase and I did particular signs .
One day the signs was moved. I found my money OK but home I found that my 4-5 gr gold chain from my father was missing from the purse. Two days in the row after my particular sign was moved nobody clean my room or take the garbage or change the towel or put water in the fridge. We asked for water and towels at front desk.( room 2132).
100% sure my chain was in the purse and was very important to me!
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Grand Oasis Palm - All-InclusiveGreat stay

Alejandra L
from

Submitted on 27-11-2016

I just got back from a 7 day stay at the Grand Oasis Palm! I had an amazing time! The Tequila tasting with David was AMAZING! (he is hot too) The cabanas where great and so was Anna the person serving us. The whole staff was amazing! They created an amazing Thanksgiving dinner for us at the white box! I would stay here again! It was a great stay! Thank you everyone!!!
The only down was the elevators VERY SLOW!

Grand Oasis Palm - All-InclusiveGreat location & Beach

8benny719
from Nanaimo, Canada

Submitted on 29-11-2016

Stayed there for one month last January. Food was good and a great selection of specialty restaurants.
We stayed on the 8th floor with a great view of the beach & pool area. Staff was friendly & polite.

Grand Oasis Palm - All-InclusiveTruthful Review

Dezi P
from

Submitted on 29-11-2016

We went for my finances birthday. When we arrived at the resort check in went smooth besides being rushed through the process. The room was decent a little small. The first room we checked into the door didn't not lock we call the front desk a million times no answer we had to go down to the front desk to get some help. They couldn't fix it so the moved us into another room. When we checked in the mini bar in the room was stocked but they did not disclose that some of the items had to be paid f...
We went for my finances birthday. When we arrived at the resort check in went smooth besides being rushed through the process. The room was decent a little small. The first room we checked into the door didn't not lock we call the front desk a million times no answer we had to go down to the front desk to get some help. They couldn't fix it so the moved us into another room. When we checked in the mini bar in the room was stocked but they did not disclose that some of the items had to be paid for. So i went to the concierge to see what can be done Dulce was rolling her eyes and huffing and puffing as she was talking to me. When i asked to speak to her manager she lied and said one wasn't there. Then when i went to the front desk all of a sudden there was a manager Fernando he was a compete JERK was so rude and nasty. there was another woman to stepped in to help and she resolved the issue. Also while we stayed to power went out for about 20 minutes on night. Everyday we had to ask for towels after they cleaned our room something was always missing. The beach was horrible no waves and tons of seaweed and when i wanted to sunbathe i had to turn my beach chair the opposite direction of the beach. We couldn't enjoy the pool there was never any sun. The food was HORRIBLE not enough options barely any options for people who don't eat beef or pork. there was one restaurant the was like which was the WHITEBOX the food was great but it was tapas so no a lot of food. The elevator was small and took forever skipped floors and people got stuck. Not a good trip won't ever book there again.
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Grand Oasis Palm - All-InclusiveGood resort , dishonest staff

Sujeewa S
from

Submitted on 30-11-2016

This resort is nest the oasis palm..so you get to share the facilities. Bars and restaurants are mostly quick to service without much of a line. Food is okay. I whish they included some authentic Mexican food.
I had two issues while my stay. I left my phone at the La Cantina bar. When I return a guest told me it was with the Daniel the server. When I reached him the next day he said he already gave it to the owner. I filed a complaint but hotel did not contact me yet.
The other issues was wit...
This resort is nest the oasis palm..so you get to share the facilities. Bars and restaurants are mostly quick to service without much of a line. Food is okay. I whish they included some authentic Mexican food.
I had two issues while my stay. I left my phone at the La Cantina bar. When I return a guest told me it was with the Daniel the server. When I reached him the next day he said he already gave it to the owner. I filed a complaint but hotel did not contact me yet.
The other issues was with the room that my friend got, who's family also joined us on the vacation. They ordered a ocean view room after looking at the images. What they got was a kids ocean themed room which looks like a kindergarten play room. Hotel did not switch back the room saying there is no availability.
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Grand Oasis Palm - All-InclusiveDisappointing Resort

sant2315
from Marlborough, Massachusetts, United States

Submitted on 30-11-2016

Where can I begin, First of all the grounds,building,beach, pools, were great, with the exceptions of the rooms, the walls were too thin and basically you could hear your neighbors business and conversations. the rooms were a good size and were being cleaned on a daily basis. 2 small elevators that barely fit 6 people. Please be aware that if you stay at the grand oasis palm you are also dealing with the oasis palm crowed as well, so at that point I don't see why would you pay for more if the oa...
Where can I begin, First of all the grounds,building,beach, pools, were great, with the exceptions of the rooms, the walls were too thin and basically you could hear your neighbors business and conversations. the rooms were a good size and were being cleaned on a daily basis. 2 small elevators that barely fit 6 people. Please be aware that if you stay at the grand oasis palm you are also dealing with the oasis palm crowed as well, so at that point I don't see why would you pay for more if the oasis palm have as much access as the grand oasis palm folks. out of the 10 restaurants 2 of them you were for adult only which we had an issue trying to make reservations at one of them when the resort personel wouldn't help out do to the fact that the youngest age was allowed 16, So I don't see where the difference comes from cause the 16 year child would have the same color bracelet as a teenanger of 13. We were a family of four and this resort does not take reservations which it made impossible for our family to have dinners together. The food at both buffet was no good at all. Thanks to Luis @ the AGAVES restaurant who was nice enough to get our family at the same table to have dinner together. At la Cantina bar Victor the bartender was amazing, so if you have the opportunity to go by he's the man. Some of the Grand Oasis Palm personel left a bad taste of my mouth and the worst customer service. They seem not to care about your needs, so this is my last time in Cancun and for sure will NOT be staying EVER at any of the OASIS resorts.
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Grand Oasis Palm - All-InclusiveExcellent Honeymoon!

Marisol R
from

Submitted on 01-12-2016

We went on our honeymoon to the Grand oasis palm and were truthfully very impressed.
Upon check in we were greeted by Alejandro the front desk manager who was a darling from start to finish.
We had dinner at the White Box (great seafood) and Careyes (reservation- only). Careyes was excellent and came highly recommended by alejandro upon check-in. We had a bottle of Malbec recommended by out waiter.
We had booked an ocean view room which was very impressive. It was overlooking the pool and ...
We went on our honeymoon to the Grand oasis palm and were truthfully very impressed.
Upon check in we were greeted by Alejandro the front desk manager who was a darling from start to finish.
We had dinner at the White Box (great seafood) and Careyes (reservation- only). Careyes was excellent and came highly recommended by alejandro upon check-in. We had a bottle of Malbec recommended by out waiter.
We had booked an ocean view room which was very impressive. It was overlooking the pool and ocean and on our second night the housekeeping decorated it in celebration of our honeymoon. (special thanks to alejandro who helped me surprise my husband with that)
We will definitely be back to another oasis resort... Highly recommended!
Visited Nov 2016
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