Contact information is overwritten when copying addresses within The Education Edge

When copying addresses in The Education Edge, contact information from the address being copied overwrites contact information on the record the address is being copied to.

Article
Number:73662

Products:

Education_Edge_EE

In The Education Edge version 7.87, patches 3-5, contact information is no longer shared with shared addresses when using EE-RE Integration. The physical address can still be shared between records of the same family. When the "Copy Address From" option is used in The Education Edge, it will copy the address (as desired) and it will copy all contact information. If the record the address is being copied to has a contact type that is also present on the address being copied, the contact from the address being copied will overwrite the existing contact.

We addressed this issue in 7.87, patch 6. If using EE-RE Integration, in patch EE 7.87, patch 6 and higher, contact information will no longer be copied when addresses are copied or shared. Contact information must be added on each record individually.