FAQ

How to order our products?

Send us an e-mail to info@hippygarden.com and we will arrange the order immediately.

Ordered products can be taken over personally in Masarykova ul. 5, 10000, Zagreb or we will send them by post in the shortest possible time

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Privacy Policy

HIPPY GARDEN, HIPPY d.o.o. is committed to providing personal data protection by collecting only the essential and basic customer information necessary to meet our obligations, informing customers about ways of usage of the collected data, regularly gives customers the choice of using their data, including the possibility to decide whether or not they want their name removed from lists for marketing campaigns. All customer information is strictly kept and only available to employees who need that information in order to do their job. All employees of HIPPY GARDEN, HIPPY d.o.o. and business partners are responsible for respecting the principle of privacy policy.

Yes, we use them to memorize the content of your shopping cart and allow you to create an order.

Terms of Delivery

* Delivery of ordered products is done every working day. The delivery deadline for products purchased via ” From Croatia With Love ” online shop is at least 48 hours for continental part of Croatia after the customer is contacted by one of our employees and and all terms and conditions of delivery are determined. Upon receipt of the order, the buyer will be contacted by our employees within 24 hours. If we receive notification that the transaction is not authorized for any reason, the delivery will be delayed until the transaction is authorized.

For customers of ”From Croatia With Love” online shop cost of delivery for all orders is 35,00 HRK. We also deliver to the islands, but because of the nature of delivery to the islands you will be contacted by our staff about the prices and delivery dates.

If the buyer has any special requests for the date and time of delivery all details should be specified in the order. On the ability to meet the special requests of delivery customer will be notified by phone or email. We do not organize the delivery on Sundays.

If the buyer or recipient listed in the order is not found at the specified delivery address, the buyer will be informed by phone and e-mail that delivery attempt has failed with inquiry whether he wants to take over the products personally or re-delivered. Each re-delivery is charged in addition in the amount of 35,00 HRK.

For the difference in charges mentioned above and the possible difference in price, the buyer will be contacted by our staff. The invoice will be delivered to the buyer at the time of delivery and, if that is not possible, the invoice will be sent by mail to the listed address.

Security Statement
T-Com Pay Way applies state-of-the-art data protection standards – Secure Socket Layer (SSL) with 128-bit data encryption and MD5 algorithm. The ISO 8583 protocol ensures that data exchange between T-com system and the credit card authorization centers is carried out on a private network which is protected from the unauthorized access by double layer firewalls.

When making payments by Internet banking you will receive on your e-mail address an estimate with all the payment details, including the number of account on which you need to make a payment. Payment can be made by using Internet banking or through usual payment methods- bank, postal service, FINA, etc. Upon receipt of payment, supplier delivers paid products. Paid order can be taken over personally at the store location.

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