Basingstoke Office

Customer Service Manager

Salary: £35,000 - £40,000

Ref: Basingstoke - T 3749

Are you a competent and driven individual seeking your next management role within a dynamic and demanding environment? This professional organisation is wishing to recruit an experienced Customer Service Manager, ideally from within the financial services industry, to join their progressive company. The ideal candidate must be a self-starter who likes to take ownership and responsibility, you will be resilient, "firm but fair" and also extremely personable.

You will create and lead a high performing, capable and engaged team of Team Managers who consistently achieve the highest standards of customer service, availability and presentation. You will be focused on driving your team to deliver customer promises and business performance. Overseeing a team of 8, this role will include implementing policy and procedures, administrative duties, on-boarding of retailers and working very closely with internal and external sales teams, ensuring all post completion servicing activities are completed.

Activities and responsibilities:

To be responsible for the overseeing of all post completion activities

The main point of contact for post completion queries

To ensure all annual statements are issued accurately

To ensure all redemption quotes are issued accurately and reflect the terms of the individual products

To be the liaison with other areas of the company in respect of post completion work including third parties such as auditors

To help design the post completion servicing system for none payment making products

Key skills and experience:

Experience of working within Financial Customer Services or IFAs.

Personal impact

Drive for results

Communication and influence

Customer service

Planning and organising

Problem solving

If you do not hear from a Consultant within 2 weeks of your application, then unfortunately on this occasion, you have been unsuccessful.