Terms and conditions

Terms and conditions

The terms and conditions listed below apply to all purchases of products in the online shop at www.georgjensen.com/global belonging to Georg Jensen A/S, Sdr. Fasanvej 7, DK-2000 Frederiksberg, Denmark, Business Registration Number: 26573645 (hereinafter Georg Jensen). These Terms and Conditions and any purchase agreement entered into on the site are subject to Danish law.

By placing an order, the customer accepts these Terms and Conditions, which will at all times be accessible in the Georg Jensen’s online shop. Please read them thoroughly. We hope you will enjoy using our online shop.

PRICES AND PAYMENT

All prices are listed in EUR and exclude VAT for delivery outside the European Union. For exceptions see our shipping guidelines. In addition to the order total (including freight charges) a fee to cover expenses for import duty and VAT/tax will be charged by UPS when delivering the items to you. The fee is app. EUR 25-30 and must be paid to UPS before the goods are released. For information on local import duty and local VAT/tax please check with your local tax and customs authorities. We reserve the right to change our prices with immediate effect and without prior notice. Prices are typically adjusted on 1 February. The price applicable to your purchase is that which is listed on the website for the product in question at the time of the order.

For orders above EUR 250, shipping charges are included. For orders below EUR 250, the following rates apply as of June 2013:

Delivery in Europe, excluding countries in the European Union: EUR 26

Delivery to Greenland, Faroe Islands, Iceland: EUR 42

Delivery to South America, Africa and Asia Pacific: EUR 48

Delivery to the Russia region: EUR 40

Delivery to all other countries: EUR 49

Free shipping may be offered in connection with campaigns. Shipping charges will be listed on the checkout pages and in the order confirmation that you will receive via e-mail.

Georg Jensen accepts payment with the following cards: VISA, MasterCard and American Express. When you place an order, the payment total will be reserved on your account, but the money will not be deducted from your account until we ship your order.

SAFE PAYMENT

Georg Jensen encrypts all of your card data with the so-called SSL (Secure Socket Layer) protocol. This means that unauthorised persons cannot read your card number or other information transmitted during the transaction with Ingenico ePayments, who handles payments for purchases made on georgjensen.com. Note that the page where you provide your payment information looks different from the rest of the shop. This is due to the requirement from Ingenico ePayments that the page must be secure and the information encrypted.

STAFFING

You can order online at any time you wish. The Georg Jensen staff processes orders Monday - Thursday 9:00 - 16:00, Friday 9:00 - 15:30 Central European Time. Orders placed outside of these hours will be processed on the following business day.

DELIVERY

Georg Jensen will ship the goods via UPS (unless otherwise indicated) to a recipient outside the European Union. For exceptions see our shipping guide. Delivery will be made to the delivery address provided by the customer. To ship to Australia, Japan, New Zealand, Norway, USA or countries in the European Union, click “Change Country” in the top left corner of the site and select your destination country from the list that appears.

You can expect to receive your order within 4-7 business days when we have the item in stock. As Georg Jensen cannot guarantee local delivery conditions, Georg Jensen cannot provide a guaranteed delivery time at the customer/recipient address. In case the desired product is not in stock at the time of ordering, we will contact you by phone or e-mail to make arrangements.

As a consumer, you have the right to cancel the purchase order if the delivery is delayed in relation to the applicable agreement.

We insure all shipments against loss and damage while they are in transit from Georg Jensen to the recipient address. As soon as the shipment has been signed for at the agreed address, the insurance will lapse. If your package is damaged upon arrival, we recommend that you make a note that you are receiving a damaged package when signing for the shipment.

RIGHT OF WITHDRAWAL

You have the right to cancel your purchase within 14 days without explanation. The right of withdrawal lapses 14 days after receipt of the goods.

To use your right of withdrawal, you must inform us unambiguously that you wish to withdraw, e.g. by letter or e-mail. You cannot simply choose not to receive/sign for the package upon delivery. You may use the return form that is enclosed with your package, but this is not obligatory. You can also download the return form here.

If you wish to cancel a purchase, you must return the product to us. You will be liable for any deterioration in the product's value that is due to handling other than what is necessary to determine the products' nature, characteristics and method of functioning. Since the product's packaging, such as boxes for jewellery, watches and other items, is important for possible resale of the product, any damage to or failure to return the packaging will be deemed to be a deterioration in its value. You assume the risk of ensuring that the product is packaged responsibly when it is returned.

You must return the product(s) without undue delay and no later than 14 days from the date on which you informed us of your wish to withdraw.

If you wish to arrange for return shipping yourself, then you pay the return shipping cost. Remember to duly insure the shipment so that you may claim compensation from the shipping provider if your package is lost in transit.

We will pay for the return shipping cost provided that you follow the below procedure. Please note that we do not accept packages sent as cash on delivery.

“Return/Exchange of order number xxxxxxxxx (insert your order number which can be found on your Order Confirmation)”.

We will contact you and arrange for pick-up by UPS. We will make sure that the relevant paperwork is completed and that UPS collects the package during normal working hours at a place convenient to you. Alternatively we can e-mail you a freight label and you can drop off the package at the nearest UPS store.

When you cancel a purchase we will refund your payment to your account as soon as possible and no later than 14 days after we have received your notification that you wish to withdraw. We can, however, withhold the refund until we have received the return product or you have provided us with documentation showing that the product has been returned. If you follow the above procedure for returning with UPS via our Customer Service, you meet this requirement.

Refunds are transferred to the payment card with which the purchase was made. In connection with pre-payment via bank transfer, the refund will be transferred to the account from which payment for the purchase was made.

These return instructions are also included on the return form that is included with your package.

THE DANISH SALE OF GOODS ACT

In addition to the above, as a customer you are protected by a 2 year warranty for defects in accordance with the general provisions of the Danish Sale of Goods Act.

EXCHANGE

If you wish to exchange a product you purchased, Georg Jensen will pay the return shipping cost as described above for the first exchange. If a product is to be exchanged multiple times, e.g. if the size is wrong, you must pay the shipping costs for any additional exchange.

In the lower part of the return form that is included with your package, you can specify why and to what you want the product exchanged.

CLAIMS

For claims regarding defects or deliveries that have not arrived, please contact:

INFORMATION ABOUT COMPLAINTS

A complaint concerning a product or service purchased from Georg Jensen may be submitted to the Danish Competition and Consumer Authority's Consumer Complaints Board, Carl Jacobsens Vej 35, DK-2500 Valby. You can submit your complaint to the Consumer Complaints Board via www.forbrug.dk, where you can also read more about minimum amounts, fees, process, etc.

The European Commission's online complaints portal can also be used to submit a complaint. This is particularly relevant if you are a consumer resident in another EU member state than Denmark. Complaints can be filed at: http://ec.europa.eu/consumers/odr/. On filing a complaint, you must state our e-mail address: onlinestore@georgjensen.com.

PROTECTION OF PERSONAL DATA

Georg Jensen is subject to the Danish Act on Processing of Personal Data and all handling of personal data is conducted in accordance with this Act. Under the Danish Act on Processing of Personal Data, Georg Jensen is considered responsible for the data that is registered about customers and visitors to www.georgjensen.com. By making a purchase on georgjensen.com, you accept our personal data protection policy.

Georg Jensen collects data about you in different ways in connection with your use of www.georgjensen.com/global. It is important to Georg Jensen that your personal data is stored securely and confidentially. Access to all registered user data on georgjensen.com is limited to trusted employees of Georg Jensen and our security measures are regularly controlled to determine whether data about our users is handled correctly and in observance of the users’ rights.

However, it is not possible to guarantee 100% security for data transactions via the internet. When data is sent and stored electronically, there is always a risk that others will force their way to unauthorized access to protected data before it reaches our servers. So even though Georg Jensen does its best to protect your personal data, we cannot ensure, nor guarantee the security of any information. Thus, you send your data at your own risk.

Georg Jensen does not transmit or sell to third parties information that can be connected to you without your explicit permission.

WHAT INFORMATION WE COLLECT

COOKIES

We use cookies on our website. A cookie is a small text file which is stored in your web browser and which registers you as a unique user. Cookies may be used for the following purposes:

to improve our website's usability and to personalise the website for you,

to analyse the use of our website, including to gather statistics about visitors,

in the administration of the website, including to enable the use of any e-commerce facilities,

PERSONAL INFORMATION IN CONNECTION WITH PURCHASES

In connection with purchases on our website, Georg Jensen requests the customer’s name, address, telephone number and e-mail address, all of which are necessary to fill the order and are used solely in connection with processing the order. The information is transmitted and stored electronically in unencrypted form for a period of 5 years.

PERSONAL INFORMATION IN CONNECTION WITH COMPETITIONS

Georg Jensen does not store the names and e-mail addresses of users who have participated in e.g. competitions after the end of the competition.

MY GEORG JENSEN

You may voluntarily choose to register your e-mail address on a mailing list with Georg Jensen by signing up to My Georg Jensen, our customer club, to receive regular news updates and other information from Georg Jensen. You can subscribe to and unsubscribe from this service at any time, free of charge.

CHANGES TO THE TERMS AND CONDITIONS

The rapid development of the internet can make changes to our Terms and Conditions necessary. Thus, Georg Jensen reserves the right to update and revise the Terms and Conditions. When we make such revisions, we will also change the date listed after “Last updated” at the bottom of this document. Significant changes will be made public on georgjensen.com.

CONTACT INFORMATION

We will gladly answer any questions you may have about these Terms and Conditions or other aspects of our service. Please contact our Customer Service on telephone +45 38 14 98 98 or by e-mail at onlinestore@georgjensen.com.