On Wednesday, he said United did not give its managers “the proper tools, policies, procedures” they needed to use “common sense.”

The airline offered passengers up to $800 to give up their seats before it began choosing people to leave, according to other passengers. Munoz said in a letter to employees that the airline offered $1,000.

Speaking of his employees, Munoz said: “They all have an incredible amount of common sense, and this issue could have been solved by that.”

“That’s on me. I have to fix that,” he added.

Munoz was widely criticized for two earlier statements, including one in which he described the passenger as “disruptive and belligerent.”

On Wednesday, Munoz said he did not blame the passenger, and added that his initial comments “fell short” of what he felt. He also said he had no plans to resign.

“It’s not so much what I thought, it’s what I felt,” he told ABC. “Probably the word ‘ashamed’ comes to mind.”