Had a few minor problems with set up when the printer quit functioning. I received several emails back as they tried to help me resolve the issue with their support people recreating the problem I had in an attempt to help me correct it. They were very responsive. One observation though, the bracket that came with the system (to suspend the ribbon tubes) was not the same one that was shown in the written documentation nor was it the same as was shown in the Youtube videos that I was referenced to. (I'm still trying to build my own bracket to get something that will work and stay out of the way of the travel.) The instructions could do a better job of matching the hardware received. Overall I'm satisfied with this product and the company seems to want to make sure things worked properly.