Telecom New Zealand Deploys BMC Remedy to Enhance Service for Millions of Customers

AUCKLAND, New Zealand, Jan. 8, 2014 (GLOBE NEWSWIRE) -- Telecom New Zealand handles voice, data and mobile services for millions of customers across Australia and New Zealand. The escalating demands for richer services to be delivered through Telecom New Zealand's network prompted the company to streamline the management of its vast network of mobile devices as it geared up to expand service offerings.

Telecom New Zealand chose BMC Remedy, completing the Tier 1 implementation with minimal customization. The result was a rapid, on-time implementation that helped the company streamline its internal IT management processes as well as its larger network device management requirements.

Key Facts:

Telecom New Zealand is undergoing a major strategic shift. In a world in which being connected anywhere, anytime matters more than ever, company leaders are focused on reinventing the business to deliver digital services, including a richer multimedia experience, entertainment content, advanced communications capabilities, and IT services -- all over its network and through the Cloud.

Telecom New Zealand uses BMC Remedy to simplify current application mapping processes with minimum customizations required. And those processes are all ITIL-ready.

Telecom New Zealand began implementing Remedy last year specifically to support internal IT projects. The company plans to extend its use to Tier 2 information management processes throughout 2014.

Telecom New Zealand uses Atrium Discovery and Dependency Mapping (ADDM) tools from BMC to automate the discovery of physical and virtual server environments, networking devices, and for automated application mapping.

Supporting Perspectives:

Noel Agnew, senior solution architect, Telecom New Zealand.

"We were working under a very short timeframe, as we were onboarding or insourcing most of our IT support against a tight contract deadline. Fortunately, we were able to take the BMC Remedy product out of the box, adapt the necessary processes, and just pick it up and run it. It was brilliant. It just worked."

For more than 30 years, BMC has helped thousands of companies around the world master IT complexity. From mainframe to cloud to mobile, from the back room to the boardroom, BMC delivers the automation, integration, and sophistication that enable the business and IT to perform like never before. To learn more, visit bmc.com.

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