NetSuite, Epiphany Enhance CRM Products

NetSuite CRM+ adds integrated order management and partner relationship management to a package of CRM services, while Epiphany's Version 6.5 app suite includes an updated Interaction Advisor Agent client with an integrated interface for customer dialogue

NetSuite and Epiphany on Monday announced updates that extend the functionality of their respective customer relationship management technologies.
NetSuite Inc., a provider of hosted front- and back-office application services, announced a new package of CRM services called NetSuite CRM+ that adds integrated order management and partner relationship management, among other technologies.
Meanwhile, Epiphany Inc. updated its Epiphany 6.5 licensed software suite, which targets consumer-facing organizations, with a number of new features, including new capabilities in customer service, campaign management and portal management.

NetSuite CRM+ adds order management, upsell/cross-sell capabilities, partner management, project tracking, a customer self-service portal and basic Web hosting capabilities to NetSuites base CRM service. The new service is priced at $129 per user per month.
"NetSuite CRM+ brings features traditionally found in ERP [enterprise resource planning] packages and applies them in a stand-alone CRM package," said Zach Nelson, CEO of NetSuite, in San Francisco. "While some of these features have been in NetSuite, you could not buy them decoupled from the full CRM/ERP offering."
NetSuite is offering add-on modules for incentive management and advanced Web hosting and analytics, priced at an additional $199 per month per module. In addition, the company is updating its base NetSuite CRM service with new quote management functionality. That service remains priced at $79 per user per month.

Epiphanys Version 6.5 application suite includes an updated Interaction Advisor Agent client with an integrated interface for customer dialogues, according to Epiphany officials in San Mateo, Calif. It also features several enhancements in the Interaction Advisor Manager such as offer content preview, enhanced reporting and exporting, improved UI design and support for best practices by vertical market, the company said.
Marketing campaign management enhancements include improved security and integration with third-party marketing resource management solutions. There are also a number of new e-mail response management capabilities including automated responses to incoming e-mail, response-time monitoring on e-mail queues and new reporting features.
This version includes new portal integration for Epiphany Advisor, Sales and Service applications, including an example search portlet for IBM or BEA Systems Inc. portals. The release includes a portal client and interportlet communication.´
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