Reducing email overload

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Jamie Carson

The purpose of the project was to research and develop a way in which to help email users manage email overload. Email overload consists of an email user being unable to process and organise the large amount of emails that they can receive in a day.
The project was carried out using the Iterative and Incremental software development process which focused on user’s evaluation, to make sure the solution solved the user’s problem.

The project prototype will be aimed at email users using Microsoft Outlook 2007 and use a folder email organisation structure. The project produced a working prototype that allows users to set up an organisation structure in their inbox and assist users in moving emails into their email structure. The final prototype evaluations showed that the project provided a possible solution to users email management problems and made it easier for email users to process their emails.