Configure the PureCloud WebRTC phone

Configuring a PureCloud WebRTC phone, is a two-step operation. First you create and configure the base settings. Second, you create and configure the phone.

If the base settings for the PureCloud WebRTC phone have already been configured, all you have to do is create and configure the phone.

メモ:

When configuring a PureCloud WebRTC phone for use under PureCloud Voice, keep in mind that the PureCloud Voice configuration includes enabling the external trunk by default. So, all you need to do is create the base settings and phone settings for your PureCloud WebRTC phones.

Create the base settings

The base settings configuration contains a group of settings that defines how the PureCloud WebRTC phone is to operate in PureCloud. Once you create a base settings configuration, you can save it with the default settings or you can customize the settings.

To create the base settings:

管理をクリックします。

Under Telephony, click Phone Management.

Click the Base Settings tab.

Click Create New and the Base Phone tab appears.

Type a name in the Base Settings Name field.

From the Phone Make and Model list, select PureCloud WebRTC Phone.

Perform one of the following:

To use the default base settings, click Save Base Settings and proceed to the Create the phone section of this article.

To customize the base settings, proceed to the Customize the base settings section of this article.

Customize the base settings

In the Phone Configuration section of the Base Phone tab, there are four expandable sections: General, Media, Network, and Custom that will allow you to change the base settings for the PureCloud WebRTC phone. Each expandable section contains controls that you can use to customize the base settings for the phone

Note: It is a best practice to enable the persistent connection feature for WebRTC phones outside of normal business hours to ensure proper configuration. If you enable the persistent connection feature for WebRTC phones, either in the base settings or on individual phones, after the agents using those phones have already logged in to PureCloud, their phones will not receive the persistent connection feature – unless they log out and then log back in.

The Custom option is designed to allow PureCloud Customer Care personnel to alter a phone configuration for troubleshooting or special circumstances. You should only enter custom property settings as directed by PureCloud Customer Care.

設定

説明

プロパティ名

カスタム プロパティに割り当てる名前です。

データ タイプ

カスタム プロパティのデータ タイプです。

値

カスタム プロパティに割り当てる値です。

[基本設定を保存] をクリックします。

Proceed to the Create the phone section of this article.

Create the phone

Once you have created, configured, and saved the base settings for the PureCloud WebRTC phone, you can create the phone and assign it to a user.

To create the phone:

[電話] タブを選択します。

[新規作成] をクリックします。

The Phone tab appears.

In the Phone Name field, type a name.

From the Base Settings list, select the base setting configuration you created for your PureCloud WebRTC phone.

From the Site list, select your site.

From the Person list, select the name of the person to whom you want to assign this PureCloud WebRTC phone.

Perform one of the following:

To use the default phone settings, click Save Phone.

To customize the phone settings, proceed to the Customize the phone section of this article.

基本設定をカスタマイズ

In the Phone Configuration section of the Phone tab, there are four expandable sections: General, Media, Network, and Custom. Each expandable section contains controls that you can use to customize the settings for the PureCloud WebRTC phone. These settings are inherited from the base settings. However, you can customize a particular phone by altering any of the settings that it inherited from the base settings configuration-without effecting the original base settings configuration. See Inherited settings.

Note: It is a best practice to enable the persistent connection feature for WebRTC phones outside of normal business hours to ensure proper configuration. If you enable the persistent connection feature for WebRTC phones, either in the base settings or on individual phones, after the agents using those phones have already logged in to PureCloud, their phones will not receive the persistent connection feature – unless they log out and then log back in.

The Custom option is designed to allow PureCloud Customer Care personnel to alter a phone configuration for troubleshooting or special circumstances. You should only enter custom property settings as directed by PureCloud Customer Care.

We use cookies to enhance your experience while on our website, serve personalized content, provide social media
features and to optimize our traffic. By continuing to browse the site you are agreeing to our use of cookies. Find out more here.