I like the idea of a new role, but would like alot more control over what they can and can't see/do. I do have a use for a role that locks them out of everything besides the helpdesk; however, I also have use for a role that can change specific details for an asset or attach documents to the asset. A helpdesk only role would make me a happy camper and customizable permissions would thrill me to no end.

1st Post

This would be great! To have the ability to define a Helpdesk Only role to users with additional access to Reports. Also when they use the search bar to refine their searches to tickets only/first otherwise in initial search only devices appear and in going ShowAll they get restricted.

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