Looking for a bag that is custom made for you? Or, wishing you had bag features that just make urban life easier? Look no further than Timbuk2, the San Francisco-based pioneer of customization and manufacturer of intuitive, stylish and personalized bags to outsmart the city. They are rich with history in the world of cycling and focused on making a bag for YOU and YOUR life – just the way you want it!

Timbuk2 shifted their online storefront experience to the next level

With their feet planted firmly on the ground, Timbuk2 set their sights on improving the buying experience for their customers, and imparting a “factory made for you” feel and flow on a brand new eCommerce platform. Shopify Plus was selected as their platform of choice, and they began working diligently with Bold Commerce, a web design and apps agency based out of Canada.

Timbuk2 has been using Microsoft Dynamics GP ERP to run the back-office of their business. Without connecting their ERP to their Shopify Plus store and the warehouse where their goods are stored, there is no way Timbuk2 would be able to properly serve their customers. Processing orders fast and accurately, and flowing shipping details to and from their online store, their 3PL, and their ERP, meant that a Microsoft Dynamics GP ERP integration was a necessity.

Packing a plan

Multi-channel sales created an opportunity and a burden for businesses like Timbuk2. Selling bags is the fun part, but the data entry between their Dynamics GP ERP and their online storefront was a hurdle. They selected eBridge Connections as their integration-Platform-as-a-Service vendor. Their main goal was to create efficiencies and eliminate errors while their sales channels were pushing out orders, many of them custom.

The plan? Flow orders and shipments to and from Shopify Plus, Microsoft Dynamics GP, and their 3PL.

“We went with eBridge Connections because of their reputation and history with the Microsoft Dynamics GP ERP application. We don’t know where we’d be without custom order data flowing automatically into our back-office and our warehouse,” said Charles Schweiger, Director of Business Intelligence, Timbuk2 Designs.

Integration automation is ‘in the bag’

Today, Timbuk2 is a bustling bag business, both in-store, and online – serving urban folks who pack their pets, their laptops, their hiking supplies, their event gimmicks or even their market finds. Timbuk2 is a business for those who value personality and uniqueness.

Each order is unique. Each customer is valuable.

Using eBridge Connections’ universal integration platform is a guarantee that things will process and flow smoothly between customer and company.

What’s next

Moving forward, Timbuk2 plans to integrate data for processing returns and exchanges, and incorporate their Point of Sale (POS) system. Plus, since they sell on the shelves of stores across the USA as well, they always have the option to use eBridge Connections in the future for setting up EDI document exchange with their retail partners. The sky truly is the limit with a universal integration solution like eBridge’s in place.

It all boils down to these benefits:

• Reduce deployment time by using a prebuilt ‘adaptor’
• Eliminate manual data entry and avoid costly errors
• Increase the speed of data exchange, improving customer service efficiency
• Upgrade your ERP or add connections (eCommerce, EDI, CRM) with ease
• Free up time and resources to focus on your business

“Integration has saved us at least 10 hours a week on just the fulfillment side. This new process has helped streamline the way our orders are inputted into Sage 100, and our team couldn’t be happier with the automation.
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Kyle Brandt, Wilson Electronics

“Life at Char-Griller is better now with eBridge integration.”

Nicholas Williams, Char-Griller

“If your business is at a point where you are doing a lot of manual data entry and you need automate processes, I would definitely recommend looking at eBridge Connections. Now that we have an integration solution in place, I can’t imagine operating without it.”

Eric Marquardt, LifeCORE Fitness

“So far so good. We are happy to see this [ShipStation integration] process up and running.”

Jason Barnell, DroneNerds

“eBridge's team understood what we needed and helped us every step of the way. They were always available for whatever we needed as we developed our new systems and helped bring us from idea to implementation to real world application. I would like to say thank you to the entire eBridge family for all the time and effort they put in to help us achieve our goals and highly recommend them to any business that sells online.”