I paid for the handset upfront when i purchased a new line at Globe SM Fairview. that payment posted on my August Bill but Globe also debited the payment claiming that it was posted on the wrong account. Globe also charged me again for the handset. I am now dealing with this for more than a week now still with no resolution. they have mentioned previously that it has been resolved. I was not satisfied with the answer so I called again yesterday and the rep that i spoke with apologized and said that they would need to escalate the issue with the support teams. This infuriated me because the rep i spoke with a week ago told me exactly that. i am disappointed as i have been dealing with globe for a lot of problems lately. please help! I don't want to pay for something that I already paid for in the first place.

Its very annoying! My line become a disaster. And to the extend that i will pay another. 625 for the amortization of the phone. Aside from my plan amounting to 1799 with free samsung s4 with 30 months. Lock up period. ! Could anyone from globe resolve this! We're paying the right amount in terms of our usage. And we expect to receive the best of your service!

My first plan was my supersurf 999. Then i avail the recontracting to avail s4. The csr told me that im qualified to recontracting, though im still on my lock period which is 24mos. And told me TO PAY ONLY THE REMAINING AMOUNT OF THE AMORTIZATION OF THE PHONE FOR THE WHOLE HOLDING PERIOD. He also told me that there is FREE TERM FEE. so as what hed said Ive settled wverything. And luckily available s4 with the new plan of 1799 under Best ever.

But to mysuprise in my new bill, the amount of s3 still reflecting to it. Though i settled it. Could someone make some response to it. ! Im paying too much. !

@icy have you tried to specifically go to store to settle the issue?it is always best to settle everything personally..just don't forget to bring the necessary documents to be able to support your claims. minsan po kasi mahirap talaga via landline.that is the only thing that i can suggest since it is account related..maybe @GlennO or @AldridgeT can help you with it..try to send a PM to them

our community manager..your problem seems to be account specific therefore it is best to simply contact them for further solutions.. you can actually click this ----> @GlennO to redirect to his profile then at the right side there is an option to send a message..^_^

Ive called today and the csr told that they've already processed the request. Im scared that the amount of the amoritizatiin of my phone in my previous plan will still reflect on my next bill. Could anyone from globe guaranteed me that this will never happen again?