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Shipping and Refund policy

1. SHIPPING POLICY

DELIVERIES INSIDE AUSTRALIA

For Standard delivery[including free postage deliveries], our process is to prepare your order and despatch on the same or next working day [Monday to Friday], which means that you receive your order within 1 to 2 business days.For Express deliveries [Australia only], for orders received before 2.30pm, we will process and despatch your order on a priority basis to ensure it reaches you next business day inc. Saturday. Please make sure you are at the delivery address within these hours so that this can be delivered to you as this does require a signature. Our shipping department is open Monday to Friday meaning, an express order placed on a Friday before 2.30pm will be scheduled for delivery the following Monday. Our Express service will contact you by email to help you track your order once it has been dispatched.We will use all reasonable endeavors to ensure these times are met, but cannot be held responsible for despatched parcels delayed by third parties, for example due to poor weather conditions.If you do not receive your order within 3 days, please contact Customer Services on +61 8 9422 6786 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it..We will replace lost or damaged orders free of charge. In case you will obtain damaged parcel please make a photo of this parcel and contact us.

INTERNATIONAL DELIVERIES

We use an air freight express service for nearly all international deliveries. For further advice on the countries we deliver to please contact Customer Services on +61 8 9422 6786 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it..We use an express service and transit time will be 14 days, depending on the destination. A signature will be required on receipt.We pass on to our customers only the exact courier cost to us, which is calculated based upon product weight only [we ignore the weight of the outer packaging] and the destination country.All international customers will receive a tracking email to show the progress of their order.When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be.If you do not receive your order within 15 days, please contact Customer Services on +61 8 9422 6786 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it..We will replace lost or damaged orders free of charge. In case you will obtain damaged parcel please make a photo of this parcel and contact us.Our third party carriers may not be able to deliver to certain countries at particular times for reasons of politics, government, natural disaster or operational crises. In such circumstances your shipment will be returned to our mail centre and held till such a time that they are able to deliver to you.

2. REFUND POLICY

If you reside in Australia and have purchased at our shop, you have the right to receive a full refund within fourteen (14) days of purchase of the subscription, but only if you have not started use bought goods . You hereby explicitly acknowledge that you lose your right to receive a refund in this case.

If you are eligible for a refund (where applicable), refunds will be issued to the way you pay (for example credit or debit card/bank account you provided when you buy in our shop), and you should allow between 7 and 10 business days for the credit to appear in your account.

If you reside in another country and have purchased at our shop, we also will refund within fourteen (14) days any fees paid to us, including any advance charge(s) or payment(s) for any goods or handling/shipping Service.