Travelling is always a good reminder of everything that you don’t know about the world, and everything that you take for granted, particularly if you go to a place with quite a different language or culture. In Perth, I don’t think twice about planning a trip across the city on public transport, ordering food, looking up directions online, reading the body language of people around me. In Bangalore, the background information required to do all of these things becomes much clearer to me.

I try to order food, and don’t know: is it table service? Do I pay now, or later? Which things on the menu will I like? Is it polite to smile at the waiter, or make small talk with the cashier?

I walk past the bus stand, and all of the information is in a script I can’t read.

I use Google Maps to try to find my way around, and not only can’t find my current location, but also don’t know the language of the urban geography: how long will it take me to walk a block? Will I see that turnoff, if I walk past it?

When I walk around, people stare at me, and I don’t know if they’re being friendly or impolite or just curious. When I watch my Indian friend buy something at a shop, the discussion seems angry to me, although I know it isn’t – there’s just a different code to body language, and the Australian expectation that people will serve you with a smile (whether they’re happy or not) and “Have a nice day!” (whether they care or not) isn’t there.

At home, I’m highly literate. I can speak, read, and write in English. I can communicate effectively in social and academic settings, wearing different selves in different spaces. But here, I’m illiterate in so many ways: I can’t read the script, I can’t read body language, I can’t read the urban geography.

When I stumble on these illiteracies, I do it from a position of privilege. I can go online and ask for help, knowing that there’s a vast store of information in English. India’s colonial history means that many people speak English, and most signs are in English. I have the material resources to bypass difficulties: I can go to a restaurant that caters for foreigners, or hire an auto if buses are too complicated.

I can’t even imagine how difficult it must be trying to navigate these illiteracies from a marginalised position. To be a new immigrant in Perth, for example, who doesn’t speak English and doesn’t have a privileged economic position. Moving around the city, making friends, even everyday tasks like buying food, must be so very hard, so very tiring. And if you’re not literate in a language that’s well-represented online, you can’t just ask for help on Twitter or look up a guide on Wikipedia.

The group I’m working with here, Janastu, is starting some interesting projects related to Web accessibility for people who don’t read English. I’m also getting a chance to find out about other interesting projects to connect people online – today I had a look at the CGNet Swara blog, which lets people from the Central Gondwana region of India make blog posts by phone. I’m really curious to see how these projects work, and the ways in which they might transform some of the illiteracies that affect access to the Web.

And, while I’m doing it, I can work on becoming literate in new ways myself.

Where Am I?

You are currently browsing entries tagged with web accessibility at skycroeser.net.