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“We had one instance where a very skilled physician scored at the bottom in how patients viewed him,” LaRosa remembered. “Realizing this, he took steps to improve and became our top-performing physician in that patient experience category.”

“Getting those reviews can be like pulling teeth, but I promise you that each tooth you pry out is pure gold.”

“Your online reputation is more important than your website,” Ryan continues, “so spend your time and money building that first. After every job finished or sale completed, be sure to capture that review.”

“With around 81% of all shoppers conducting online research before making a purchase and businesses losing around 70% of customers when 4 or more negative reviews are found online, business owners must be actively managing their reputation online.”