Terms and Conditions
These terms and conditions apply to the use of any of the websites owned and operated by Koji Development BV. By accessing this website, you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or have access to this website. If you have any questions, please contact us.
Copyright
The copyright to the contents of this website belongs to Koji Development BV. Users may download, view and print materials for their own personal, non-commercial use. The contents must not be used for commercial or business purposes without prior written permission from Koji Development BV.
General Conditions
All orders for goods shall be subject to these terms and conditions. No variation of these terms and conditions shall apply unless agreed in writing by Koji Development BV.
Security
When you place an order on the Deshima web site (www.deshima.eu) your card details are encrypted and transmitted via a secure server. Therefore your details will never be seen by anyone other than our payment provider, we are simply informed by your bank that the payment has been authorised.
Payment
Payment for goods ordered can be made by any major credit card or debit card. In the event of payment being declined by your card issuer, Koji Development BV shall not be responsible for any costs or inconvenience caused by a subsequent delay in despatch.
Delivery Charges and Methods
Deshima uses various delivery methods depending on delivery location and order value.
Deliveries through PostNL: it is up to the customer to choose the type of delivery preferred. It could be with or without Tracking Number. Deshima is not responsible if a shipment is not traceable after choosing for No Track & Trace during Check Out. If not delivered to the final customer Deshima will wait until the parcel will be returned before refunding the amount of the goods.
Deliveries through courier: all deliveries are tracked. In case of missed delivery the courier will make a second attempt or store the parcel in its own depot up to max 14 days. The customer will have to contact the courier I order to agree a second delivery or a pick up date. After giving the parcel to the courier Deshima is no longer responsible for the handling of the shipment.
In case of questions or issues with the delivery, contact info@deshima.eu
Return
Returns must be authorized first, so if there is anything that need to be returned please make contact with us by sending us an email at info@deshima.eu explaining the reason why an item should be sent back.
Depending on the reason of the return (breakage, spoilage, ordered by mistake) the shipment will be at our or at customer’s costs.
Once we receive the goods in saleable condition, a refund for their cost will be made to your credit/debit card.
Privacy Policy : Use Of Personal Information
The information we receive is used by us to measure the effectiveness of our website and to help plan improvements to our services. We will not pass on any of your personal details to other parties or companies except where necessary to process your order or payment.
Legal Notice
This website and these terms and conditions are governed by the laws of Netherlands. Any disputes arising from this website shall be resolved by the Dutch Courts.