Hold

Tip: If multiple calls are on hold on a single line key, use the arrow keys to switch between the calls then press the Resume softkey to retrieve the desired call. If more than two calls are on hold on a single key, an indication will appear on the display, for example “2/3” shows that this is the second call out of three calls.

From the Web Interface (Web UI)

3. Open an incognito window in Google Chrome, type the IP address into the address (URL) bar, and then press Enter on your keyboard. If the web UI does not load, enter https:// before the phone’s IP address.

4. Enter the Device Admin Password. You can find this password within the Jive Administration Security tab.

5. Go to Settings > Provisioning Server.

6. Define the following settings:

Server Type

HTTP

Server Address

‹domain›.onjive.com/p

Note: Replace ‹domain› with your unique domain (found in parentheses at the top of the admin dashboard).

Server User

Clear this field (asterisks may still appear)

Server Password

Clear this field (asterisks may still appear)

7. Click [Save].

Note: If the phone doesn’t automatically reboot, you must power cycle the device to apply its provisioning settings.

Reset Secure Provisioning

After a factory reset on a phone, you’ll need to reset secure provisioning from Jive Administration so it can reconnect to Jive.

1. Click Devices in the left sidebar.

2. Click the device that needs secure provisioning reset.

3. From the Hardware tab > Reset Secure Provisioning, click [RESET].

Below is a list of known compatible accessories for your device supported by Jive.