National

The government on Monday launched an upgraded version of AirSewa digital platform, which would enable air passengers to seek help of chatbots to resolve their problems and register grievances using social media. According to the Civil Aviation Ministry, AirSewa 2.0 will also allow passengers to have access to real-time flight status and schedule for both domestic and international flights.

Besides, the ministry plans to come out with the next generation of AirSewa 3.0 digital platform in the next few months, wherein air travellers can register themselves under DigiYatra initiative.

DigiYatra seeks to promote paperless and hassle-free air travel. It is biometrics-based digital processing system for passenger entry and related requirements at the airport.