Leverage our state of the art deep learning algorithms to deploy a voice or text chatbot that helps shoppers find the right product, track orders and get answers to frequently asked questions. With very high accuracy!

Retail Use Cases

Common conversational use cases in Retail where a chatbot can be used to assist shoppers

Conversational/Voice Commerce

Customers can find exactly the product they are looking for, both online and in-store, simply by speaking or chatting with a virtual shopping assistant. The assistant can find the right product for the customer and even place the order online.

Order Tracking

On a host of messaging and voice platforms, shoppers can track the status of their orders from order confirmation to delivery and get notifications when order status changes.

Deals & Offers

Customers can opt-in to receiving deals and offers for a particular product, category or the site overall. The deals would then be delivered on their favorite messaging app or voice assistant. They can have an interactive dialog with the bot to find the right deal.

Customer Service

A Passage AI powered bot can help answer frequently asked questions like how to return or exchange an item, shipping policies or changing payment methods. When the bot is unable to respond, it can seamlessly handoff to a live agent.

Pre-trained Models & Retail Taxonomy

We have developed pre-trained deep learning models and a deep taxonomy that can help your bot perform at high accuracy

Product Catalog

Category

Product Attributes

Account

Change Information

Login Issues

Payment Options

Personal Information

App

Notifications

Pay with app

Retail Charge Card

Card Application

Card Payments

Limit Increases

Replacement Credit Card Request

Help

Agent Request

FAQ pages

Orders

Billing

Cancel or change order

Shipping options

Returns

Exchanges

Track Order

Rewards Program

Payment options

Website Questions

Pricing & Product questions

Platform Highlights

TECH HIGHLIGHTS

High accuracy (up to 95+% in field tests)

Native NLP support for 100+ languages

Text and voice capabilities

Fast and easy deployment

One-stop bot building, training, deployment, and analytics in the same console.

PLATFORM FEATURES

Deep vertical focus

State of the art deep learning

Zero-code bot builder

Intents, webhooks, decision trees, knowledge bases

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