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Stayed here after checking out of a comfort inn down the on bypass, needed Internet access. They had better wifi. The hotel was nice inside, clean, warm feeling. Room was spacious and nice. LCD tv. Great shower. Coffee and teas all day. Staff nice. The breakfast was very good, lots of choice. Bacon, warm scrambled eggs, boiled eggs, yogurt, waffles, bread, choices, oatmeal, cereal, and even fruit salad that was an added touch. If you want to spend the 110. 00, it is worth it. Great start for the day, we went to busch gardens. I would return.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

CISWilliamsburg, Manager at Country Inn & Suites by Radisson, Williamsburg East (Busch Gardens), VA, responded to this reviewResponded September 9, 2013

Thank you for sharing your experience on TripAdvisor. We are glad to hear that you enjoyed your visit (and breakfast). We know you have many lodging options and we appreciate you choosing our hotel. We will see you on your next trip to Busch Gardens.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

It was very hot and the pool hit the spot. The staff was very friendly, I got the last room of the night. The breakfast was the highlight. "Crispy Cream" donuts (a first for my kids). The other parts of the breakfast we good too.

Stayed: July 2013, traveled with family

Value

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Ann and her staff made a bad situation (power outage for almost a full day) tolerable. They offered money back and/or putting us up elsewhere but we decided after a long day at Busch gardens to stick with them for the night. Glad we did, breakfast was on time and tasty. Would stay there again

Stayed: August 2013, traveled with family

Value

Location

Sleep Quality

Rooms

Cleanliness

Service

Review collected in partnership with this hotel

This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

CISWilliamsburg, Manager at Country Inn & Suites by Radisson, Williamsburg East (Busch Gardens), VA, responded to this reviewResponded September 9, 2013

Hi Bill M,Thank you so much for "sticking with us" during the power outage. We are glad you enjoyed your stay despite this problem. And thank you for your kind remarks about our staff. We look forward to seeing you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Booked room for 4 days in August 2013 for our annual Bush Gardens vacation. When we checked in the room we found trash under the air conditioning unit. We over looked this as we were tired. The next day our kids were getting showers and removed a towel from the rack only to find the towel full of hair. The hair actually went well with the hair in the tub. My wife went down to the front desk and complained. The front desk clerk was great in finding us another room.

We've stayed at a couple of Country Inn and Suites and this was definitely the worst one we've stayed at. On a good note, the breakfast was good and the coffee was hot...

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

CISWilliamsburg, Manager at Country Inn & Suites by Radisson, Williamsburg East (Busch Gardens), VA, responded to this reviewResponded August 26, 2013

Thank you for taking the time to tell us about your stay. I want to express our sincerest apologies for the cleanliness issues you experienced. Although it is never pleasant to hear that we have failed to deliver at the level of service we strive to maintain, we do need to be made aware of these situations. I have addressed your concerns with staff members and assure you that we are working deligently to correct all of these issues. Again, we apologize for the problems you encountered and hope you will give us another opportunity to extend our hospitality.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

I booked this hotel to get points on my Club Carlson account and because I found a good rate on Tripadvisor. The good--- Staff is VERY friendly and helpful. Breakfast is included and was plentiful, enough choices. Excellent location to parks and Colonial Williamsburg. We did not hear a peep from any other guests. Loved the cookies and fresh fruit, though sometimes when we stopped in there weren't any. Shower had ok pressure, but drainage was slow. Free wi-fi.

The other-- Kind of a tight lobby area, and breakfast area seemed very tight as well. The individual room A/C is a little loud. Pillows were terrible, flat and shapeless and beds were bouncy. Decor was dated and tired in our Queen room.

I misunderstood that there was a difference between "Queen room" and "Queen suite" and was disappointed when when we had only 2 queen beds and no pull out sofa, and no fridge. I asked if there was a "Queen suite" available, but at $100 more per night it would have been more than double the rate we got on the queen room and was not worth it for our 3 night stay.

The 3 night stay was fine but I will probably investigate other Carlson properties before I stay at this one again. Or perhaps even splurge for more spacious accommodations once updates are complete.

Room Tip: We were the very last room on the third floor, good for quiet, but the wi-fi seemed a little sketchy...

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

CISWilliamsburg, Manager at Country Inn & Suites by Radisson, Williamsburg East (Busch Gardens), VA, responded to this reviewResponded August 29, 2013

Thank you for telling us about your visit. On behalf of our entire staff I want to apologize for the issues you had and thank you for the details in your review so that we are able to address each one of them. We are glad that you enjoyed your stay overall and hope you will keep us in mind if you're ever in our area again. Also..... THANK YOU for being a Club Carlson member.

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

CISWilliamsburg, Manager at Country Inn & Suites by Radisson, Williamsburg East (Busch Gardens), VA, responded to this reviewResponded September 9, 2013

Hi Karl M, Thank you for choosing Country Inn & Suites for your stay in Williamsburg and thank you for sharing your experience on TripAdvisor. We are pleased you enjoyed your stay. I do apologize for the bathroom issues you noted and thank you for bringing this to our attention. We hope you will keep us in mind if your travels ever bring you back to the Williamsburg area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

This is our first time at this hotel - very nice hotel, clean room, friendly front desk. We did ask for the frig and will pay $5 per day; there is also a microwave. AC very noisy. Previous posters have stated a problem with the curtains - behind the sheer curtains there is a white blackout curtain which you need to close, then close the sheers - no problem with sunlight in am. Package rec'd at check in was very organized - list of close by restaurants with addresses; list of main attractions with directions - all very clear. Our only problem is the children running through the halls and up and down the elevators until 10:30pm two nights in a row. And problem with pillows - nothing to them; they flatten as soon as you lay your head on them.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

CISWilliamsburg, Manager at Country Inn & Suites by Radisson, Williamsburg East (Busch Gardens), VA, responded to this reviewResponded August 29, 2013

Thank you for posting a review of your visit to Williamsburg on TripAdvisor. We are glad to hear that you enjoyed most of your visit.. But, do apologize that there were noisy children unattended and that you were not comfortable on our pillows. We truly appreciate your comments (both good & bad) and will keep them in mind when making future improvements. Thanks again for choosing Country Inn & Suites.... We look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Our friendly & attentive staff invites you to "Be Our Guest" at the Country Inn & Suites – Williamsburg East. Let us delight you with outstanding service in a warm country setting. For your comfort & enjoyment we are pleased to offer a smoke-free family friendly facility with a seasonal outdoor pool, picnic area, video game room, fitness room, restaurant, laundry facilities, wireless internet access, library, complimentary breakfast & fresh baked cookies. Whether you are traveling on business or for pleasure our central location, just 2 miles from Busch Gardens, 1 mile from Colonial Williamsburg and close to shopping, dining & golf make us the perfect location for all that Williamsburg has to offer....more less

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