Friday Five

Another week gone and another Friday Five to help catch you up on IT news you may have missed this week. Take a break from the college football countdown and check out the highlights!

Bomgar Integration for Salesforce.com Listed on AppExchange
This new integration allows Bomgar users to launch a remote support session directly from the Salesforce.com case record. The integration makes it easier for support representatives to provide remote technical support to customers, helping service organizations using Salesforce.com to increase responsiveness and agent productivity while reducing costs.

Microsoft warns of 'man-in-the-middle' VPN password hack
This week, Microsoft warned Windows users of possible “man-in-the-middle” attacks able to steal passwords for some wireless networks and VPNS. The security advisory was Microsoft’s reaction to disclosure several weeks ago by security researcher Moxie Marlinspike at the Defcon conference. Microsoft acknowledged the threat, and recommended that IT administrators add PEAP (Protected Extensible Authentication Protocol) to secure passwords for VPN sessions.

IQ test: Network troubleshooting bragging rights
See if you truly know how to solve network problems and manage networks so that they work well. Network expert Mel Beckman poses 20 questions that will reveal if you’re the real deal or still a newbie when it comes to solving network issues.

Fidessa Improves Customer Support and Satisfaction with Bomgar
Fidessa provides high-performance trading, investment management and information solutions to 85 per cent of the world's premier financial institutions. They have now standardized and enhanced their customer support processes with Bomgar, enabling their support team to efficiently and securely provide tech support to customers around the world.

More Firms Bow to Generation Y’s Demands
Although labeled spoiled, impatient and entitled, more companies are jumping through hoops to accommodate Millennials’ demands for faster promotions, greater responsibilities and more flexible work schedules, much to the annoyance of older co-workers who have spent years paying their dues to rise through the ranks. Should younger workers get special treatment?

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