Job Description

Overview

Our Account Management Team serves as the primary point of contact for a client book of business. We must become expert in helping our customers best leverage our tools, services, and best practices while developing a deep understanding of each client’s business processes and strategic philanthropic goals. We work closely with clients and CyberGrants resources to clearly define and document business requirements, ensure timely and accurate resolution of all operational issues, meet our client commitments. Additionally we act as advocates for CyberGrants and are expected to identify, promote and communicate cross-sell and upsell opportunities.

An Account Manager will be the primary day-to-day contact with clients. Members of this group will take a team-based approach to keeping customers connected to CyberGrants and for enhancing their overall client experience. The Account Manager is responsible for overall customer well-being by monitoring the health of the relationship between our customers and CyberGrants, producing customer programs, providing proactive communications, coordinating with appropriate internal CyberGrants teams to provide dependable contract services as well as project based billable services, and acting as an escalation point for customer issues.

Responsibilities

Handling overall responsibility for managing the customer relationship with the emphasis on being proactive in providing information and resolving issues

Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.

Adept at multi-tasking with success and confidence.

Possess a good working knowledge of relational databases.

Motivated and have the ability to work effectively in a fast-paced environment.

Consulting experience either as an internal consultant or with a consulting/software company is desirable.

Passion for customer service.

Familiar with SQL/ CSS and other current web technologies.

Bachelor's degree (B. A. / B. S.) from four-year college or university; or equivalent combination of education and experience.

A CyberGrants person is...

CyberGrants is successful because of the highly motivated people who work here and their deep enthusiasm for customer service and philanthropy. We recruit individuals whose honesty, integrity, initiative and creative approach to problem solving shines through. Your passion and commitment will inspire your colleagues as you continue to place the client at the center of everything you do.