INTERACTIVE INTELLIGENCE, “ENTERPRISE INTERACTION ENTER”

In today’s competitive marketplace, businesses are looking for ways to more effectively improve the bottom line and keep pace with market demands. To achieve these objectives and remain competitive, companies are focusing on ways to enhance customer services and product quality, increase revenue, reduce costs, and improve productivity.

One of the most powerful means for achieving these goals is through the automation of repetitive or routine activities using interactive voice response (IVR) technology.

Interactive Intelligence’s EIC is a fully-integrated solution with Open IVR and is a stand-alone as well as integrated with PBX, ACD, Call Center, Fax Back, Web chat, Email, NetMeeting and many other standard based application. This system meets the needs of our non-integrated customers“Enterprise Interaction Center” IVR addresses business needs found in every industry today. EIC gives callers easy, round-the-clock access to a wealth of database information through their telephone keypads. It turns any telephone equipped with pushbutton tone dialing into a computer terminal. As a result, customer service representatives can be freed from handling routine requests, and the quality of customer communications can be improved without adding staff.

EIC IVR SOFTWARE COMPONENTS

GUI Application Generator—Creating an editing application is as straightforward as pointing and clicking. To create an IVR application, icons or cells are dragged from the cell palette to the drawing board to create a call flow.

System Administration—Allows the installation, activation, or removal of an application without causing downtime or interruption of system operation. Administrators can also use the interface to manage the local information database.

Increased efficiency of ports and storage through use of EIC Unified Messaging

Coordinated screen/call transfer to an ACD agent

Direct digital link through the EIC system to switch eliminates requirement for analog line cards

OPEN IVR

OPEN IVR is an important addition to the EIC interactive voice response (IVR) product portfolio. Its open architecture provides flexibility for increased functionality and the capability of working with both EIC and other legacy PBX switches.