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Making Every Interaction Count

No matter what size your business, you know that customer satisfaction is tied to repeat business and your company's reputation. Personalizing your customer experience opens the opportunity to not only improve customer satisfaction but also to upsell and cross sell - and having the best call center technology is essential to making that possible.

Contact Center Uptime You Can Depend On

There is no room in the client relationship for downtime. That’s why at the heart of every ShoreTel contact center solution is one of our highly reliable IP phone systems with redundancy and virtualization support built in. Combined with the high availability and disaster recovery features in ShoreTel Connect Contact Center solutions, you can be confident that your call center is protected from WAN and system failures.

Purpose-Built To Be the Best Call Center Software

For years, IT departments have faced the unenviable challenge of integrating “bolted-on” call center technology with their business phone solution. With ShoreTel’s business phone systems, your contact center software is tightly integrated, reducing implementation headaches and creating a more consistent experience for your customers.