Abstract

The digital age has redefined the production process and utilisation of documents globally. In the information age, the process of input, delivery, storage, receipt, and categorization of data is critical. The public sector has to rely more and more on automated, reliable solutions in order to keep their information safe and readily accessible for effective governance.
A document management system is a computer system used to track and store electronic documents and/or images of paper documents. The term has some overlap with the concepts of content management systems often viewed as a component of enterprise content management systems and related to digital asset management, document imaging, workflow systems and records management systems.
This paper examines an ongoing document management implementation case study in a public sector of digital assets of over twelve million pages, scalable to billions of pages, highlighting the taxonomy, content and knowledge management creation using an enterprise content management system and discusses the role in national development and growth.