Mission

The Hualien-based Tzen’s Mochi, whose business is booming, needed to rapidly resolve its retail checkout issues and ensure the transparency of transactions between its kitchen and suppliers in order to protect its reputation. Relying on advanced network video technologies, the company easily achieved its goals of circumspect protection and management effectiveness.

Result

Tzen’s Mochi is now able to spend only 10% of the time that was required in the past to access specific videos and resolve checkout issues quickly. As a result, the efficiency of customer complaint processing at retail outlets has been significantly enhanced while transactions with suppliers have become more transparent. Managers of different departments are also able to use smartphones or tablets to remotely monitor what is happening in their areas and rapidly identify false alarms, considerably strengthening the efficiency of security management with mobile devices.