Testimonials

Don't Take Our Word for It

Affectionately referred to as TRAXERS, we are fortunate to have thousands of clients of all sizes and many of which are willing to share their passion for CaterTrax. Take a look at our TRAXER profiles to see what they’re saying about our platform, our team, and the affect our technology has had on their business. And if you would like to hear more, some of our TRAXERS have agreed to answer your questions.

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“Simple Navigation and Customization”

CaterTrax has a great layout which has made it so simple for me to narrow down my orders and sort through tasks. I love how easy it is to customize the website for clients to see all the seasonal menu options!

“Innovative Technology!”

I started working with this software about a year ago now and it is awesome! It not only makes it easier for me, but for the client as well when they place their orders. I would definitely recommend this software to any of my colleagues.

“Simple to Use!”

My experience with CaterTrax has been very good. I love how easy the software is to use and being able to pull past orders and customers’ information is really nice. Being in a university we tend to use the same customers, so not having to reenter their information makes it so much easier and it saves a lot of time. Also, if I ever have an issue the support line is always there to help and they are able to solve issues quickly.

“Helpful and Supportive”

CaterTrax has been amazing so far and setting up our site has been so easy. The staff has been incredibly helpful and made the process so smooth and easy to complete. It is so nice to know I can reach out with questions, concerns, or problems and have them resolved quickly.

“CaterTrax is User-Friendly for Both Staff and Clientele”

The TRAX Platform and the CaterTrax team have helped our Higher Education Catering Business grow. The CaterTrax website for our business has helped to boost sales by making ordering for our clients more accessible. With the simplicity of the website itself, we find that clients are more comfortable placing their own orders. The CaterTrax Menu Team is quick to respond to tickets and the customer service is some of the best around. Any time an issue arises, a solution is made available quickly and the issues are almost always rectified the same day the ticket is made.

“Passionate Customer Service”

I have ten locations in my district and Lauren DeFrees has assisted with three of my recent site launches. Two years ago was my first site launch in my current position and I cannot praise her enough for her amazing support and for walking me through the process or answering any random questions or concerns that I had. I have even received a call from Lauren while I was traveling and she took care of the situation for me because I was unable to pull over and get the information that she needed. She is absolutely wonderful and I look forward to future site launches with her.

“It’s Time to Cook”

We are excited to have a platform that will make it easy for our guests to book catering orders. This is a new service in this building and we look forward to utilizing the booking site to show off our talents.

“Amazing Customer Service”

This has been my first year using CaterTrax and I was blown away by how helpful and courteous the support staff has been with helping me throughout the year with any and all questions that I have had (which has been quite a few.) They always made sure I understood and helped with furthering my abilities to provide customer service to our clients.

“Great for College Use”

“Simply The Best”

CaterTrax’s software, the TRAX Platform, has been amazing in helping me keep track of all my events from the basic details of when an event takes place, to the payment details. It is great in tracking any edits that are made to an order, especially if there are multiple administrators taking orders. CaterTrax is wonderful in helping our culinary team keep track of the daily production; especially when we have tons of events taking place during the course of a single day or week. I would highly recommend this software!

“Prompt and Polite Customer Service!”

The support staff is always quick to respond. This is very much appreciated when our industry is time-sensitive, fast-paced, and ever-changing. It’s nice to have prompt customer service, when we are trying to achieve the same.

“Support is Superb”

“Easy and Readable Orders”

When I first became a server and we were transitioning to CaterTrax, orders started to look cleaner and had more areas to give extra notes and explanations. Now as a manager, I love the advantages CaterTrax has to offer in regards to menu planning and pricing. It is easy to make changes and keep the company up to date.

“The BEST Catering Online Ordering System”

I love CaterTrax! It’s very easy to use and order from. I love the live order feature. It gives our customers all the tools they need to enter their own catering orders. I also love the deadline feature and the blocking off certain days.

“Awesome!!”

“Helping Us Stay Organized”

CaterTrax helps us stay organized. We take a lot of catering orders so having the proper technology to keep us organized is very important. I also like how my customers can view the menus online and put in their own orders.

“Helps Save Staff Time”

“Reliable and Robust”

I’ve used CaterTrax in four locations, with two different employers, and have been involved in launching, maintaining, and growing the system. It’s a solid system with reliable and robust reporting and customer support. As features improve and new features are introduced, I’m excited to continue to use CaterTrax.

“Great Job, CaterTrax!”

I have used CaterTrax for years during my time with my company (since 2012) but it could be longer! Over the years I have seen many improvements and it has been a useful tool in our business. I can’t imagine using another platform to run our business.