Senior Technical Product Owner

Company: Teladoc Health
Location: Flower Mound
Posted on: May 9, 2020

Job Description:

Mission to Our Employees:--A mission-driven organization,
Teladoc Health, Inc. is successfully transforming how people access
and experience healthcare around the world. Through market-leading
innovation in virtual care, our award-winning clinical solutions
are helping millions of people resolve their healthcare needs with
confidence.-- Today we have more than 2,000 employees, working
together to deliver care in 130 countries and in more than 30
languages, to more than 10,000 clients including world recognized
leaders.We are committed to providing our Employees with a dynamic
and collaborative work environment; there is equal opportunity for
learning and personal growth. Creativity and innovation are
encouraged.-- Above all, our mission-oriented employees will be
treated with the same attention, respect, values and care that we
provide to our clients and members.What we are looking for:The
Senior Technical Product Owner role is a seasoned business analyst
who is able to take high-level ideas/direction from the business to
drive the detailed design, definition and implementation of
software used by our call center operations.-- This role will
create innovations in the software to provide an extraordinary
experience and rich capabilities driving maximum use of our
services.What you will do: Engage with clients, users, business
stakeholders and subject matter experts to document and analyze
business process, functional needs and technical vision in order to
understand and address evolving business needsGather requirements
by conducting stakeholder interviews, current state analysis,
competitive analysis, requirements workshops, and user scenario
definitionCreate detailed product and technical specifications
utilizing common product / service platforms where possibleProvide
prioritized input to developers for new features, enhancements and
work within an agile software development environment to facilitate
rapid responses to changing business climates and requirementsWork
closely with management to shape and maintain product roadmaps with
lead responsibility for decomposing high-level information into
details to drive development and execution of tactical plans across
multiple software platforms, departments and processes.Troubleshoot
technical and non-technical challengesPerform other duties as
assigned Requirements: Bachelor's degree in an analytical field
(e.g., computer science, business information systems) required
(years of experience may be substituted).7 - 10 years of relevant
experience as a business analyst or product manager for a B2B or
B2C web applicationMaintains technical knowledge by tracking
emerging trends in call center operations managementStrong English
communication skills (written and verbal) - able to translate
technical terms/ideas into functional and 'lay man' terms and vice
versaDeep comfort and experience with web-based
technologies.Demonstrated expertise with working with and
developing strong relationships with customers/end-users.Ability to
focus on deadlines and deliverables.Ability to work in a fast-paced
environment, effectively managing multiple activities and meeting
deadlines.Innovative track record - able to come up with the next
great thing to advance the company strategy and product
visionStrong critical thinking and complex decision-making skills -
can logically think through big problems and provide
recommendations for solving Preferred: Experience in the HealthCare
industry.Experience working on an Agile/Scrum methodology.Good
understanding of SDLC and STLC.Experience with Jira, Confluence
and/or other similar technologies-- Company Benefits: Very
competitive salary & equity compensation.Excellent health, dental,
vision coverage.401k benefits with employer matching contribution;
immediately vested.Awesome people to work with.Becoming a part of a
movement in telemedicine and building something that matters. For a
more detailed look at our company and values, visit our website at
https://teladochealth.com/en/about/At Teladoc Health--we thrive
on--difference and individuality. Teladoc Health--is proud to be an
equal opportunity workplace and is an affirmative action employer.
We are committed to equal employment opportunity regardless of
race, color, ancestry, religion, sex, national origin, sexual
orientation, age, citizenship, marital status, disability, gender
identity or Veteran status.

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