Army veteran banned from Old Navy store over teen employee in Marine uniform

quote:Army veteran Aaron Bennett says he was banned from an Old Navy store in Jacksonville, Florida, after he pointed out a teen employee improperly wearing a Marine Corps uniform dress jacket complete with rank insignia, ribbons and a weapons badge, News4Jax.com reported Wednesday.

Bennett, who comes from a military family, knows that United States Code makes it illegal "to falsely represent oneself as having received any U.S. military decoration or medal." The law making that illegal is known as the Stolen Valor Act.

According to Bennett, when he informed the store manager, he was approached by a deputy and mall security, who said he was banned from the store.

Bennett said he was trying to honor the uniform, especially considering that Jacksonville is a Navy town.

"It's disgraceful, men have worked hard trying to earn that uniform and have died wearing that uniform," he said.

The story has also made it to the Stolen Valor website and Facebook page as well as Old Navy's Facebook page, where a number of people have expressed disgust with the company.

"My 'Marine Family' will no longer shop at your stores. Our veterans deserve better than the way Aaron Bennett was treated," wrote Susan Howell Parsons.

"Shame, shame Old Navy. I'm so sad your company would ban a veteran who was only pointing out YOUR mistake! Your staff needs to be educated!" exclaimed Judy Yoder.

According to New4Jax.com, Old Navy's corporate parent, Gap, Inc., released an apology:

"Old Navy has the utmost respect for the military and we're proud of our longstanding tradition of supporting American troops, including our own employees and their family members who serve. We believe there was a misunderstanding between a customer and a store employee and are looking into the matter. We're truly sorry for any misunderstanding or offense caused by this incident."

Bennett, however, says he doesn't accept the apology.

"It wasn't about the jacket. I was willing to let it go. I was done with it," he said. "The fact that they wanted to ban me from the store because I pointed out a total discrepancy, this being a Navy town, it dishonors a lot of people."

Visitors to Old Navy's Facebook page also rejected the apology.

"This so called 'apology' is no where near enough to make up for a former service member to be kicked out and banned for stating a Federal Law to a store manager so they could take the matter up with the employee," wrote Kevin Goff, who said that his wife would no longer shop at Old Navy.

"As an Army Combat Vet also if I had seen this employee and his so called 'fashionable coat' you would have had a completely different and much more public display," he added.

"Banning a VET for calling attention to inappropriate attire is unacceptable. I won't be shopping with them anymore. Nor Gap, Banana Republic, & Piperlime. You know they're owned by the SAME corporation," added Tacinta Connor.

Old Navy customer service representatives were busy responding to the messages, claiming to have "the utmost respect for the military."

"We believe there was a misunderstanding between a customer and a store employee and are looking into the matter. We’re truly sorry for any misunderstanding or offense caused by this incident," Old Navy said.

re: Army veteran banned from Old Navy store over teen employee in Marine uniform(Posted by Southern Farmer on 12/4/12 at 7:32 pm to JOJO Hammer)

Why do people always seem to take beef with the ENTIRE company and want to boycott them when it's an issue with a SPECIFIC STORE MANAGER. They should be looking for an apology from the store manager, the entire company shouldn't be at fault for what one person did.

re: Army veteran banned from Old Navy store over teen employee in Marine uniform(Posted by Southern Farmer on 12/4/12 at 7:37 pm to WikiTiger)

quote:Regardless, this is much ago about nothing

There has to be something more to do this story. I bet the veteran was acting like a total douchebag for him to get banned from the store. Something else to it, I think a manager knows that removing a veteran from a store is a very serious thing to do.

Besides, you said it was unconstitutional; therefore, he was wasting his time for no reason.

re: Army veteran banned from Old Navy store over teen employee in Marine uniform(Posted by tigerinthebueche on 12/4/12 at 7:38 pm to WikiTiger)

quote:

Regardless, this is much ago about nothing

Maybe to you Wiki, but I can empathize with the vets who take offense. I'm not disputing your point, but we have to be sensitive to every other group in the world why not give the offended vets the same courtesy.

re: Army veteran banned from Old Navy store over teen employee in Marine uniform(Posted by LouisianaLady on 12/4/12 at 7:38 pm to JOJO Hammer)

People are dumb.

The person who "kicked him out" was probably some 19-year-old manager. Boycotting an entire company for what one min-wage manager did in one store is stupid. The company wouldn't have apologized if they felt the employee was in the right.