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SMS Numbers Used by xMatters

While this page summarizes in-country SMS codes from which xMatters sends messages where available, we can send SMS messages to virtually any country. OK, not North Korea - you've got us on that one - but almost everywhere else. Rest assured that even if we don't have an in-country code for a given location, with very few exceptions we'll still be able to send SMS messages there.

Benefits of in-country delivery

We're continually working with our SMS providers to add in-country numbers, as they have several key advantages:

Message recipients are less likely to assume that they're receiving spam from some nefarious, distant land (and will instead read their messages)

Since responses are local, recipients won't bear international response costs

Foreign carriers are less likely to spam filter messages coming through local codes

On occasion, carriers will change the response address if it comes from a foreign address, so messages sent from local numbers maintain their two-way capabilities

We believe this is what's best for our customers, so we'll continue to invest in the roll-out of additional in-country numbers. Also, some clients may have other codes assigned for security, reach, resiliency and other purposes.

Carrier number changesWe constantly work with carriers to ensure that the table below represents the numbers that they use, but carriers sometimes modify sender numbers as they route traffic across their network. As a best practice, we recommend that you advise your xMatters users of this possibility so that they don't block or ignore SMS messages from xMatters.

Primary & Secondary SMS Codes

Here are the primary and, where available, secondary SMS (long/short) codes that the xMatters services use when sending SMS messages:

Country

Primary Number

Secondary Number

Notes

Australia

+61418490093

+61427538119

Austria

4367680050534

Belgium

8861

On 17 March 2017 the primary number changed to 8861.

Brazil

29562

Canada

66936

19162734052

China

106905705763562699

106536723562699

China Mobile

China

1069800000953562699

China Unicom and China Telecom

Czech Republic

420736370463

Denmark

4592450013

45609910349

At 5:00pm GMT (10:00am PDT) on 14 June 2016, the primary number changed to 4592450013

France

33757909923 33757909925 33757909928 33757909935 33757909951

Germany

+491771782295

+491771785270

Hong Kong

+85264506817

+61427538119

Hungary

36707178530

India

XMTTRS

"Reply to" number is +919266801946

Indonesia

6285574670817

61427538119

Ireland

353861800173

Israel

972523058861

Macedonia

38975909571

Malaysia

601117225840

Mexico

+529993190005

On 6 March 2019 this number changed to +529993190005

Netherlands

3197004498211

31642500084

New Zealand

2663

61427538119

Norway

4759440567

447781470002

Philippines

639221100125

On 30 December 2016 this number changed to 639221100125

Poland

48664079208

Romania

40371700979

Russia

XMATTERS

"Reply to" number is +79037676861

Singapore

+6582400041

On 11 February 2019 this number changed to +6582400041

South Africa

1234

31273

On 25 February 2019 the primary number changed to 1234

South Korea

01333665676

61427538119

Spain

34988057371

34973903006

Sweden

46765193894

46737494613

Switzerland

41798071219

41798070095

Taiwan

886961238416

Thailand

66614026571

45609910349

United Arab Emirates

1752

United Kingdom

+447860028602

+447781470002

At 7:00pm GMT (12:00pm PDT) on 20 July 2015, the primary number changed to +447860028602

I'm based in Ireland and when we send an SMS comms this morning it came from +447860028601. This generated some noise from my user base. I don't see this number listed. Has the number for Ireland/EU changed too?

Hey Aris - Good question. Since we send from a local Philippine number, the cost to reply depends on your personal phone plan (and of course in many cases there will be no additional cost because SMS is part of your plan).

Chile is currently a relatively low volume of traffic (.053% of total traffic), so not currently on our list for addition. However, if you'd like to enter an enhancement request and provide any details for your expansion in the area we'd take that into consideration. In the meantime, make sure your team knows about the iPhone and Android clients.