When you make a purchase from our website, www.thewesternshop.com you indicate that you agree to be bound by our terms and conditions. However your statutory rights are not affected. Please read our Terms & Conditions carefully and we recommend that you print and retain a copy for your records. We reserve the right to, at any time, revise our terms and conditions should it become necessary to do so and without notice. We therefore advise that you review the terms and conditions regularly.

Delivery

We Ship to the UK, Republic of Ireland and the Europe with our standard rates.
We do ship Internationally. Please contact us directly for a shipping quotation.

We endeavour to deliver within 48 hours (Mainland UK & working days only) of you receiving our DISPATCH NOTICE (usually via email) All deliveries will be made to the shipping address provided by the customer. At times of exceptional demand or when outside of our control delivery issues may occur this may extend the delivery timescale.

Courier Deliveries:

A signature will only be required upon delivery, for high value items (we will advise you if a signature is required).
All parcels from The Western Shop are tracked by us and delivery notification and location is relayed to us via our courier.

Delivery will be made by UK Mail Courier Service or their authorized subsidiaries.

Deliveries with a value LOWER than £25.00 can be made by Royal Mail but this falls outside of the 48hr delivery timescale. Royal Mail Deliveries will be charged at £3.50p.

We endeavour to make every effort to carry all items in stock for prompt dispatch but as orders are dispatched that the item you require may go Out Of Stock from time to time.

We will endeavour to contact you within 48 hours with a revised delivery date where possible. We can not be held responsible for compensating you for any loss you may suffer if we do not supply the goods. We reserve the right to refuse or cancel an order for goods if it has been listed as an incorrect price due to a typographical error or the price from our suppliers, tax or duty office was incorrect when our price was published.

We reserve the right to charge an additional postage cost if incurred due to the customer not choosing the correct location for delivery or ordering the incorrect size or colour. We can not guarantee a time of delivery but will endeavour you receive your delivery as quickly and efficiently as possible. It is the customers responsibility to arrange collection of the goods should they miss the first attempt. If delivery advice is not offered and delivery or your order is missed we reserve the right to charge any costs incurred to The Western Shop for repeated delivery attempts and for parcels returned to us.

The Western Shop can not be held responsible for none receipt of items where the customer has entered the wrong delivery details.

All prices shown on www.thewesternshop.com are, where applicable inclusive of VAT and are shown in pounds sterling. Delivery charges will be shown separately during the order process.

All products and services offered for sale on this website are subject to availability and may be withdrawn at any time. Pictures are used for illustration purposes only, although we endeavour to be as accurate as possible, may differ slightly from the actual product supplied. If goods cannot be supplied for any reason we will contact you and you will not be charged for the items ordered. If payment has already been taken, you will be refunded for the cost (and any postage charges if applicable) immediately.

Bulky Items, Delivery and Returns

We will advise you of delivery costs (should your delivery exceed 25 kilos). Due to the nature of these items we will endeavour to contact you prior to delivery.

Special Order & Bespoke Orders

Orders for special order goods or Bespoke Items - items not normally kept in stock may not be cancelled. Items must be paid for in full prior to ordering.

Goods Damaged or Faulty in transit

On signing for your delivery, please ensure you check you have received the correct number of parcels and that you make a note of any apparent damage to any of the parcels. This must be noted in your consignment note. Ensure your parcels are opened immediately and carefully check the contents as you must inform us within 3 days of any damage or discrepancy.

Goods Lost in transit

The Western Shop will accept no responsibility for returned goods lost in transit. We will endeavor to help locate deliveries from ourselves that may get lost in Transit. Please notify us immediately if you do not receive your package within 72 hours of Dispatch Notification.

Returns Policy

Goods in unused perfect condition, with labels on, in original packaging and with proof of purchase may be returned. The customer must inform The western Shop within 7 days of the impending return of goods, via letter or email. Upon receipt of the goods, a refund will be issued. The buyer is responsible for all return package and postage costs. Unused items older than 30 Days from purchase may not be returned.

Once an item has been worn or used it can not be returned unless the item is found, by the manufacturer or the Western Shop, to have a fault. This does not effect your statutory rights. Returns can take up to 14 days to be processed. All returns must be sent by recorded delivery/insured postage as we accept no responsibility for goods lost in transit.

If the item received is not the item(s) ordered, we will offer you a replacement or a full refund. You must contact us straight away via email or letter. Under no conditions should any goods damaged or faulty through poor workmanship or materials continue to be used. In these conditions items may have to be sent to the manufacturer for testing please allow 30 days for this process.

Exchanges

We are willing to exchange items returned to us within 30 days of purchase (i.e. the date you recieve the item (s). We will post to you or you may collect replacements on receipt of the original goods in perfect condition, with all labels on and in original packaging. The buyer would have to cover postage costs. It is recommended you obtain a certificate of postage/recorded delivery with adequate insurance from the post office if making a return, to enable you to make a claim for any damage. We will be unable to compensate for returns that are lost or damaged in transit. Customers wishing to exchange items will be required to cover all postage costs. It is recommended that you contact us if wishing to exchange items.

Buying a Product

You buy a product by utilising the functionality built within the store, we do not store any of your financial information (such as credit card details), these are all processed securely off site with our primary payment handler.

Logging in to the store allows you to keep track your orders, previous orders and save address details, this is a mandatory function of the site.

By registering and logging into The Western Shop you allow us to include your name on our mailing list, please be assured that this will never be sold or passed to third parties. You may unsubscribe at any time.

Warranty Information

Most items appearing on www.thewesternshop.com have a manufacturers warranty which is passed directly to the customer. The Western Shop has no control over the terms of the warranty if your product is faulty on delivery. Please refer to the ‘Goods Damaged’ or ‘Faulty in Transit’ sections.

Disclaimer

Please note that you use this website at entirely your own risk. We cannot accept any responsibility for disruption, damage or loss of data on your computer system which occurs during or because of the use of the www.thewesternshop.com website. We will try to offer you helpful and honest advice but the decision to purchase, lies ultimately with the customer. In no way can we be held responsible for any consequences relating to any products purchased from the website.

Copyright

All images and texts incorporated into www.thewesternshop.com are the property of The Western Shop or are used under license from the relevant body and must not be used for any other purpose without consent from the relevant party. It is recommended by The Western Shop that the customer prints out a copy of these terms and conditions for future reference but no permission is granted for these terms and conditions to be used in any other capacity without our prior permission.

Important

In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which the you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel.

More info about the EU Distance Selling Directive can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm