Below are FAQs and topics related to registering, purchasing products, and maintaining account information on MerckVaccines.com.

When you become a registered member of MerckVaccines.com, you can access more than just product
and disease information. You will have access to a dedicated Vaccine Account Representative, medical
education programs, and complimentary patient education resources.

By adding a Direct Purchase Account to your profile, you will also have access to the ordering section of
the site, which gives you the capability to place orders then manage and track orders, shipments, and
invoices.

You will need to create a user name and a password to log in to the system. These can be any combination of letters and numbers but must be 6 to 16 characters in length. You will also need to be prepared to enter some basic personal information. All fields marked with an asterisk are required in order to proceed.

You can retrieve your user name and/or password by clicking on the Forgot? link located near the log-in fields on the home page. You will need to enter the e-mail address you used when registering. We will e-mail you the information within a few minutes. Make sure you have merckvaccines@merck.com in your address book to ensure you receive the message.

A Direct Purchase Account gives you the opportunity to buy vaccine products directly from Merck. The account also provides an easy, convenient way to manage your purchases. Through your Direct Purchase Account, you can

Yes. Your application can be completed entirely online. After filling in the information, you will be asked to electronically sign the application and agree to certain terms and conditions that will govern the use of your Direct Purchase Account.

You can link your Direct Purchase Account to your MerckVaccines.com account by going to the My Profile section and clicking on "Link a Direct Purchase Account." You will receive an e-mail within 5 business days notifying you that your account is active.

You can remove a Direct Purchase Account from your MerckVaccines.com account anytime by going to the My Profile section and clicking on Unlink a Direct Purchase Account. You will receive an e-mail within 5 business days confirming the removal of the account.

You can update your billing information by going to the My Profile section and clicking on Change Billing Information. You will receive an e-mail within 5 business days confirming the change to your information.

You can update your shipping information by going to the My Profile section and clicking on Add/Change Shipping Information. You may remove, change, or add addresses, as well as update your hours for receiving deliveries. You will receive an e-mail within 5 business days confirming the change to your information.