There is legal protection for people who have been discriminated against on the grounds of race/gender/disability/sexual orientation/religion or belief/age. Do you think this could apply to your situation?

What have you done so far?

Roughly how much money do you owe in total?

Do you have any rent/mortgage arrears/council tax/ fuel bills?

Are the debts in your name?

Is there an emergency, e.g. bailiffs, repossession, court hearings, eviction, loss of utilities, warrant for arrest?

Any savings or other property?

Where does your income come from?

Do you have any insurance policy that may cover any of your payments?

There is legal protection if you are treated unfairly because of your race/gender/disability/sexual orientation/religion or belief/age. Do you think this could apply to your situation?

Is there an express intention. In writing, to take action against the client within the next 48/72 hours or two/three working days?

Are you still working? If not, were you dismissed, made redundant, walked out, suspended?

How long employed?

Are you employed or self-employed?

Are you a member of a trade union?

The rules are different for some people who are not British nationals – does that apply to you?

Are you pregnant?

Name of employer

Does your home come with the job, e.g. bar work, nanny, agricultural tenancy?

Do you have a written contract?

Can you briefly describe what you want help with?

Are you homeless, threatened with eviction or have to leave your home for another reason (e.g. domestic violence)?

Are you threatened with eviction within 28 days?

If you have a tenancy, is it fixed term (and how long)?

Who is your landlord and do they live in the same property?

Do you have any dependant children living with you?

The rules are different for some people who are not British nationals – does that apply to you?

Are you receiving housing benefit or have you applied for it?

What is the problem with your housing?

What have you done so far?

Can you briefly describe what you want help with?*

What are you hoping we can do for you?

Have you taken any action on this so far?

There is legal protection if you are treated unfairly because of your race/gender/disability/sexual orientation/religion or belief/age. Do you think this could apply to your situation?

CAPTCHA

Working with You – Online Enquiry Form

For advice please call Dorset AdviceLine or complete the online enquiry form. By completing the enquiry form, you are giving your consent for us to store your information. Information you provide to us is covered by the Data Protection Act 1998.

Working with You – AdviceLine

Our AdviceLine is open between 10am and 4pm every day from Monday to Friday.

Dorset AdviceLine: 03444 111 444

If we cannot answer your queries over the phone, we can book you an appointment.

Working with You – Drop-in Services

We invite you to come along to our Bournemouth office which is in the West Wing of the Town Hall in the Town Centre, opposite the Gardens.

Our doors are open Monday to Friday from 9:45am to 3:30pm (but please note that our drop-in service is from 10am with last clients being seen from 2:30pm).

You will be greeted by our Reception Team who will ask for some information from you and then you will be assessed by an assessor and she or he will then let you know the best way we will work with you.

That could be in any of the following ways:

Information during initial assessment

Generalist or Specialist adviser appointment

Signpost to a different organisation

In addition to this, we have drop-in services at:

Townsend Community Centre
Mondays 9am – 12:30pm

Rossmore Library
Mondays and Wednesdays 10am – 12pm

Poole Central Library
Mondays, Wednesdays and Fridays 9:30am -12pm

West Howe Library
Tuesdays 9:30am – 1pm

Bournemouth Jobcentre Plus
Wednesdays 10am – 1pm

Boscombe Library
Thursdays 9:30am – 1pm

Kinson Library
Thursdays 9:30am – 1pm

Westbourne Library
Alternate Thursdays 2:30am – 5pm

Working with You – Appointments

Appointments are only available if we are already helping you with an issue when the assessor during the initial assessment feels they are necessary. If you are a new client or have a new issue please contact AdviceLine, email us or come to a drop in session.

If you are offered an appointment and find that you no longer need it please let us know, this can be done by e-mail or by phone. It is vital that if you no longer wish to attend your appointment that you tell us so that another client can be seen in your place.

About us

The Citizens Advice service offers information and advice through face-to-face, phone and email services, and online via Adviceguide.org.uk.
We can provide clients information on their rights, responsibilities and options on many different issues.