If this is your first visit, be sure to
check out the FAQ by clicking the
link above. You may have to register
before you can post: click the register link above to proceed. To start viewing messages,
select the forum that you want to visit from the selection below.

Please feel free to suggest more issues to be added here based on your experience.

Sometimes we'll need to see the logs to better understand the issue (especially with streaming or transcoding).

To enable logging:

Open up the Tools menu and tick the Enable Logging menu item. After that restart the GUI and the server for the logging change to take effect. You can check the Status pane for the current logging state.

To find the log files, go to Tools -> Options -> File Locations and click the Open button on the Logs folder.

Most e-mail providers won't send large files properly, so it's easier to exchange them using one of the file sharing sites available. One such site is Dropbox and if you don't have an account there yet, click this link, which will benefit both you and me, as it'll give us both extra storage space: http://db.tt/lRFZ8DfF (this is a Dropbox referral program). You are free to use any other file sharing service of course.