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Promises You Make as an Author to Customers

When a customer purchases your item, they have a right to expect that:

The quality will be acceptable.

The item is described accurately and honestly.

Any promises made by the author will be kept and honoured.

All members of the Envato community are expected to be fair and truthful in what they say and do. All members should keep the community’s best interests at heart.

Everyone is open, straightforward, trustworthy and plays by the same rules. The information provided is clear, accurate and easy to understand.

There are consumer laws in many countries giving customers protection, that the items quality will be acceptable and works as promised.

Envato Market customers will base their buying decision on the information provided. If the information is not accurate, then not only is a customer potentially mislead, other authors may miss out on a potential sale.

When a customer asks a pre-sales question, it’s important the information provided is clear, accurate and easy to understand. A customer can then correctly determine if the item is suitable for their project.

If a customer is misled by the item information, they may be entitled to a refund which Envato Market staff will fairly assess.

Misleading a customer may include:

Claiming the item has a feature or function that it does not have.

Advertising the item is supported, when it is not.

Note: If you do provide support, make it clear on what ‘Support’ actually means - e.g. (What is considered support and what is not considered as support. What is the average response time to a support request).

For example, I will assist with initial installation only. I do not help with customisation. I will aim to respond to all requests within 48 hours.

Please Ensure Your item(s):

Works as described and matches descriptions given on the item page (or elsewhere).

Includes ALL the features and functionality as advertised.

Matches the demo or live preview.

Comes with full title and ownership (or properly licensed assets).

Please Note: It’s your responsibility to ensure you follow any applicable consumer laws between the customer and the item(s) you sell.

This includes all claims you make about the item(s). Those on the item page, on Envato Market sites and forums, on Social Media or any other platforms too.