4-10
Please bring your credit card to the store as a form of payment.
4-14
You can receive refunds when returned merchandise isnt soiled.
4-15
We are sorry to hear that you have a problem with our product, however we can replace the valve with
$9.50 (plus

Chapter 1
1. Communication- is the process of transferring information and meaning
between receivers, using one or more print, oral, visual or digital media
2. Communication is Important To Your Company
Closer ties with important communities in the market

CHAPTER 4
BUSINESS MESSAGES
CHAPTER 4
The YOU Attitude- speaking and writing in terms of the
audiences wishes, interests, hopes and preferences;
replace terms that refer to yourself and your company
with terms that refer to your audience. Use you and
you

Business Communications 1/30/2017
Warm up
1. Burning the midnight oil= working late
Lets not sit on the fence= choose a side
Playing the devils advocate= up to no good
Heard it through the grape vein= heard it through a rumor
*meaning based on skin color,

Business communications 2
When addressing dress code issues at work pull them aside then email them. ( AS A MANAGER)
Constructive criticism builds the person up to do better
Destructive criticism puts the person down doesnt encourage the person
No/not, fa

MEMORANDUM
TO:
Thomas J. Elzey
President
FROM:
Telvis Thompson
Senior Marketing Major
DATE:
September 14, 2014
RE:
Complaints and Concerns
As a senior marketing major here at this illustrious University, I have to say that I am on my way
to becoming a pro

Chapter 1
Professional Communication in
Todays Digital, Social, Mobile World
Chapter 1
Communication-
is the process of
transferring information and meaning
between receivers, using one or more
print, oral, visual or digital media
Given the communication