Microfinance India : The Social Performance Report 2014

ACCESS Development Services and Girija Srinivasan

Captures the essence of policy, strategy and practice elements of social performance in the sector.

Record of developments with an accompanying commentary.

Raises questions and points to gaps in performance of stakeholders.

Microfinance India : The Social Performance Report 2014

ACCESS Development Services and Girija Srinivasan

Description

Microfinance India: The Social Performance Report is an annual publication that collates and presents comprehensive research-based study and documentation of social performance data and initiatives on social performance of microfinance players in the country. Based on case studies and analysis of available information on practices and social performance indicators that the sector is attempting to integrate into its operations, the report features the current landscape of microfinance in India with regard to social performance and responsible finance.

The fourth edition of the report captures the essence of policy, strategy, and practice elements of social performance in the sector. It examines the different approaches of various stakeholders to the issue of improving customer protection and customer welfare. The report highlights the role of lenders and investors and the need for their participation for institutionalizing responsible finance practices. It takes stock on governance practices in microfinance institutions (MFIs) and provides insights into what MFIs measure, review, and use for redesign of their business models in relation to responsible finance. This year's report also reflects on responsible finance issues in financial inclusion through banking Business Correspondent model.

Microfinance India : The Social Performance Report 2014

ACCESS Development Services and Girija Srinivasan

Table of Contents

List of Tables, Figures, Boxes, Appendices, and AbbreviationsForeword by Radhika AgashePreface1. Responsible Inclusive Finance: Silver Lining has Clouds Too2. Financial Inclusion through Business Correspondents: Is It More of the Same or Will This Be Different?3. Measuring and Reporting Social Performance4. Governance for Responsible Finance5. Measuring and Monitoring Client (Over)-Indebtedness: Partial Answers Masking Larger Problems6. Financial Inclusion in North-east: Not Getting a Due Share7. Insuring the Lives and Livelihoods of Vulnerable: Long Way to Go8. Policy and Regulation9. Reading the Tea Leaves: Will the Customers Occupy the Centre Stage?BibliographyTechnical PartnersAbout the Author

Microfinance India : The Social Performance Report 2014

ACCESS Development Services and Girija Srinivasan

Author Information

ACCESS Development Services, ,Girija Srinivasan, Independent consultant in the area of rural finance and livelihoods

Girija Srinivasan is an independent consultant in the area of rural finance and livelihoods. Her core work has been in responsible inclusive finance.

ACCESS Development Services is a national level livelihoods promotion organization with a focus on incubating innovations and sustainable models for the livelihoods promotion of the poor.