Professional Writing Skills: Probably one of the most useful courses I have ever been on - all letter writing staff should attend!

Secretarial and Support Staff Courses

While all of our courses are designed with the needs of the participants in mind, this range of courses has been created and designed for the unique needs of secretarial and support staff. This is a motivational and inspirational selection of skills and role development programmes.

Learn The Best Way To Manage Your Time Effectively

Learn How To Effectively Extend The Co-ordinator's Role

Suitable for co-ordinators and administrative team leaders who are new to the role of supervising and managing others and who will be doing this in conjunction with a secretarial or administrative role.

Learn How To Effectively Manage Your Manager

Learn The Most Effective Way To Meet Client Expectations

Identify new ways to create positive impressions of themselves and their firm.
Consider the service currently provided to clients.
Know the firm's procedure and protocols for handling telephone calls.
Deal effectively with all clients (internal and external).

Negotiation And Assertiveness Skills Training For Secretaries

Practical Marketing Skills for Secretaries and Administrators

This course covers how to:
Discuss marketing ideas confidently and professionally with fee-earners and marketing professionals.
Play an active part in developing and implementing marketing programmes.
Provide support to fee earners in a variety of marketing, selling and client development situations.

Project Management Workshop

Proofreading Skills

Learn how to recognise common errors often missed when proofreading.
Know how to mark up documents correctly and clearly using a marking up system.
Have refreshed the key points of grammar, punctuation and spelling.