SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location

*Estimated Shipping Time

United States

10-20 Business days

Canada, Europe

10-20 Business days

Australia, New Zealand

10-30 Business days

Mexico, Central America, South America

15-30 Business days

Asia

10-20 Business days

Africa

15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)

Your order did not arrive due to exceptional circumstances outside the control of Praticus.com (i.e. not cleared by customs, delayed by a natural disaster).

Other exceptional circumstances outside the control of praticus.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Feedback (21)

Average Star Rating:

4.8 out of 5 ( 21 Ratings)

Feedback Rating for This Product

Positive (100%)

5 Stars(17)

81%

4 Stars(4)

19%

Neutral (0%)

3 Stars(0)

0%

Negative (0%)

2 Stars(0)

0%

1 Star(0)

0%

Buyer

Real customer reviews

A***e H.

28 Jul 2017 00:02

Top!

P***l A.

27 Jul 2017 23:59

Good afternoon. parcel arrived two weeks, that is incredibly fast the courier was free. QUALITY pack is not super but for the money will come down. thank you in general liked.

Customer

27 Jul 2017 23:55

Great backpack, I think size will be smaller but no, all super!!! very roomy there and shape for training will fit, and the book. I advise you!

N Y.

27 Jul 2017 23:55

Very cool and spacious!! came quickly! I am happy! thank you very much!!: *

A***a M.

11 Jul 2017 02:56

Backpack came, Of course, crumpled but it is I wanted-summer, lightweight and completely white. the most simple arranged only two pockets. the store put 5.

P****a P.

11 Jul 2017 02:53

Generally satisfied with the purchase. the quality is good. sewn carefully. Shipping was a courier, it is very convenient. the only thing bit color is not in fact as ordered. the photo of the store backpack more whitish. it is a pity that only one pocket external. inside there.

Customer

11 Jul 2017 02:47

Everything is fine, delivered via cdek. came for two weeks. very light and summer backpack it is quite roomy. I advise

P******a C.

28 Jun 2017 23:39

twas a gift for a friend....she loved it!!!

M*****l K.

18 Jun 2017 19:34

Problems with shipping. in general backpack wife liked.

A****a V.

31 May 2017 19:24

Very roomy backpack! i like student!))

Customer

31 May 2017 19:24

Delivery on foot from монголии in Moscow 1.5 months. very strong stench.

Customer

31 May 2017 19:18

Fast shipping, great quality, highly recommended, thank you!

D****y S.

15 May 2017 18:52

Good youth backpack. came very quickly. well done store. I recommend.

A********o A.

15 May 2017 18:41

Super) I recommend))))

E***a P.

11 May 2017 08:41

Good backpack, unlined but for some reason. I hope it quickly porvёtsya. I liked the thickened webbing back very comfortable.

Customer

11 May 2017 01:14

Simply perfect! more than 100% trust hearts

C*****a F.

11 May 2017 01:05

Great product! Thanks

Customer

21 Apr 2017 01:08

Stylish

Customer

4 Apr 2017 20:58

Thank you very much for this great backpack! the quality is excellent, the size of the backpack is perfect. color is absolutely the same as in the picture. very fast delivery, only 3 weeks!!! thank you very much very happy!

Customer

4 Apr 2017 20:48

Very good backpack, but it smells Delivery month, but by hand

X****e B.

4 Apr 2017 20:45

Finally waited)) Quality is very happy. the material is very durable. shvy akkuratnye. very roomy backpack. prisutstvuet smell, but it will be aired. you can safely order :)