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Clean sweep for SpiceJet at AsiaOne Awards, Singapore

Bags awards for ‘Greatest brand’, ‘Global Asian’ and ‘Greatest CFO’

GURGAON, January 31, 2017: : It was a clean sweep for India’s favourite airline – SpiceJet at the Asia One Awards, Singapore – as it walked away with top recognition in three prime categories. The airline which has been trending all through 2016 with multiple awards and accolades was adorned ‘Asia’s Greatest Brands – 2016’ by the Asia One Board. The selection process was supervised by PricewaterhouseCoopers.

SpiceJet Chairman and Managing Director Mr. Ajay Singh, who has scripted the most remarkable turnaround story of recent times, was honored with the title of the ‘Global Asian of the year’ while Chief Financial Officer Mr. Kiran Koteshwar won the award for ‘Asia’s Greatest CFO 2016’.

“This is a most exciting time for SpiceJet and it gives us immense pleasure to witness the continued momentum in our performance. The awards are a source of huge encouragement as it recognizes the transformation of our business while reiterating the best-in-class experience being delivered through path-breaking products and customised services. 2016 was eventful and we look forward to a bigger and bolder 2017,” said Mr. Ajay Singh – CMD, SpiceJet.

The year 2016 witnessed SpiceJet standing invincibly tall on the operational charts by recording the highest passenger load factor of over 90%, every month, for 21 months in a row, since April 2015 – a feat un-paralleled in India’s aviation history and has also been registering industry leading performance on important metrics such as ‘On Time Performance’ and ‘Flight Cancellations’. The company has been churning profits for seven consecutive quarters.

2016 also perched SpiceJet high on the global pedestal, with the brand having received multiple honours and recognitions. Conceded as the most innovative airline of the country, SpiceJet in a first-of-its-kind initiatives launched smart check-in facility using BLE (Bluetooth Low Energy) and NFC (Near Field Communication) technologies which won it international recognition by Future Travel Experience global awards in Las Vegas with the ‘Best Check- in Initiative’ award.

‘World Travel Leaders Award’ at the WTM London, ‘Best Employee Engagement’ at the 4th DMA, Best Transportation brand and Best Airline Brand in India by Brand Trust Report are some of the other industry marquee recognitions received by the airline.

His Excellency Zenon Kosiniak-Kamysz – Ambassador Extraordinary and Plenipotentiary in Singapore, Republic of Poland, His Excellency Guillaume Kavaruganda – High Commissioner in Singapore, Republic of Rwanda, His Excellency James Sinclair Manley – Ambassador Extraordinary and Plenipotentiary in Singapore, Republic of Chile, His Excellency Zakariya Hamed Hilal Al-Saadi – Consul-General to Singapore, Sultanate of Oman, His Excellency Dr Istvan Szerdahelyi – Ambassador Extraordinary and Plenipotentiary in Singapore, Hungary, His Excellency Abdulla Ibrahim Abdulrahman S. Al-Hamar – Ambassador Extraordinary and Plenipotentiary in Singapore, State of Qatar were some of the key dignitaries who graced the event.

A leading International Media House and Research company, URS media felicitates the leaders from across different genres of work like Technology, Finance, and Corporate Social Responsibility among others. These researches are carried out by a team of qualified researchers, which includes both primary & secondary levels, looking into the track record of an individual in the past 2 years studying his/her contribution towards the current organization, brand value of the company, brand position in the industry etc. The researches were thoroughly evaluated by PricewaterhouseCoopers thereby choose valuable leaders across sectors and felicitate them for the remarkable contribution to their respective fields.

About SpiceJet Ltd:

SpiceJet is India’s favourite budget airline that has made flying more affordable for more Indians than ever before. SpiceJet operates 340 average daily flights to 45 destinations, including 39 domestic and 6 international ones. The airline connects its network with a fleet of 32 Boeing 737NG and 17 Bombardier Q-400s. The majority of the airline’s fleet offers SpiceMax, the most spacious economy class seating in India at an additional fee option.

SpiceJet has achieved global recognition throughout 2016, some of the key accolades being ‘World Travel Leaders Award’ received by Mr Ajay Singh at the WTM London (Nov ‘16), ‘Best Check- in Initiative’ award by Future Travel Experience global awards in Las Vegas (Sep ’16), Smart Check In Initiatives awarded at CIO 100 India Symposium & Awards in Pune (Sep ‘16), ‘Best Employee Engagement’ amongst 104 corporate entries at the 4th DMA - Thomas Assessments National Award for Excellence in Talent Management in New Delhi (Aug ‘16), Best Transportation brand as well as the Best Airline Brand in India for 2016 by Brand Trust Report (Apr ‘16) and the four Best Domestic Airline Award, one in each of the four regions of India by DDP TravTalk.

About URS Media:

URS Media (the organizers) is a 15 year old International Media House with its roots in Dubai. The company entered the Indian market back in 2010, since then they are known as AsiaOne Magazine, a pan Asia business and news magazine with readership in more than 9 countries in Asia & GCC with both electronic and print presence. At AsiaOne Magazine they strive to deliver best-in-class news on business, politics and lifestyle.

SPECIAL ASSISTANCE

Our employees are trained to assist our differently-abled passengers and for any sorts of limitations, we offer a wide variety of special assistance.

You can obtain information in advance regarding the assistance we offer, either through this website or by contacting our Reservations on +919871803333/ +919654003333.

Please be aware that there might be unpredictable circumstances such as weather or mechanical problems that may call for a last minute unavoidable change, but we will do our best to accommodate your needs.

Onboard Facilities:

Following assistance are available on-board SpiceJet’s aircraft:

Assistance in moving to and from seats/lavatory.

Help in preparation for eating.

However, we express our inability to provide passengers with any assistance for personal care needs on-board, such as, eating/ drinking, administration of medication, elimination functions including assistance inside the lavatory, or other personal care needs. If you require assistance with any of these, we recommend that you travel with a personal care attendant.

We will do our best to allocate you a seat that is most suitable to your needs. However, in order to meet the safety requirements as prescribed by the DGCA, passengers with mobility limitations which make it unsafe to facilitate aircraft evacuations will not be given a seat in a location where they would obstruct emergency exits, impede the crew in their duties, obstruct access to emergency equipment or hinder aircraft evacuation.

Accessible Lavatories:

A lavatory with a single panel door is available on all our aircraft. Our cabin crew can provide you with assistance moving to and from the lavatory door but will not be able to assist you inside the lavatory.

SpiceJet would be more than happy to provide a wheelchair for you, should you require this service. In order to ensure the service meets your needs, our reservation team and/ or the staff may ask you some questions to determine the level of assistance you require. To allow us to provide the best possible assistance, please provide us with as much appropriate information as possible at the time of your booking and/ or at the time of check-in;

SpiceJet wheelchair service is provided, with an attendant, at no additional charge to you. The attendant will assist in transporting you within the airport area, to the boarding gate and/ or the aircraft door (depending upon the airport facilities). Our team is trained in transferring techniques, and can assist if you are unable to transfer by yourself from the wheelchair to/ from your seat. However, to have this facility extended to you an advance intimation to SpiceJet is required;

Please contact us at Reservations +919871803333/ +919654003333 should you have any questions about our wheelchair service;

If you are travelling in a group of 10 or more people and require wheelchairs, please contact our Reservations =+919871803333/ +919654003333 at least 48 hours before the scheduled departure;

Passengers travelling with their own wheelchair differently-abled passengers may use their own manual or battery-powered wheelchair up to the boarding gate and/ or the aircraft door (subject to permission granted by the respective airport authority). SpiceJet allows only manual/ collapsible wheelchairs on all its flights. Unfortunately, battery-powered wheelchair(s) with a wet cell battery shall not be accepted since it’s corrosive in nature and is considered to be a Dangerous Good;

Passengers are allowed to use their own crutches, braces and/ or other prosthetic devices up to the aircraft, and may board such items as cabin baggage, provided the passengers are dependent on them.

Passengers with Visual Impairment:

SpiceJet would request passengers with Visual Impairment to check-in early for their flight (approximately 2-3 hours before the flight departure) for a hassle free experience;

If assistance is required within the airport, please make your needs identified at the check-in and/ or at the time of booking;

SpiceJet will be able to extend a meet and assist service, individual safety briefings, priority boarding, assistance on-board in moving to and from the seat, reading the menu, helping in boarding and/ or de-boarding and also during flight connections;

If you use a cane and/ or other assisting device, it may be carried in the aircraft cabin with you, provided it can be stowed in the overhead compartment. The cane should not block any emergency exit or protrude into the aisle;

You may ask our cabin crew for assistance in stowing and retrieving your cane in case it is not collapsible or if it cannot be stowed under your seat.

All such assisting devices will be carried free of charge. For convenience, you may request our Cabin Crew for the assistance required and we will do our best to assist the passengers in the best possible manner.

Passengers with Hearing Impairment

If you require assistance during your flight with us, we encourage you to let us know how we may best assist you at the time of your booking or during check-in.

We offer the following assistance:

Meet and assist service to escort you to and from the aircraft;

Priority boarding.

We do not require advance notification if you wish to bring onboard hearing aid or assistive listening devices. These devices can be used during all phases of the flight.

If you plan to bring a transmitting device on-board, please advise us at least 48 hours in advance so we can ensure that it is compliant with the safety requirements.

Passengers travelling with Spinal Support Equipment (SSE):

Passengers must bring their own spinal support equipment and should be fully responsible for its installation, usage and removal. Passenger-supplied spinal support equipment will be carried free of charge. If you are planning to travel with Spinal Support Equipment (SSE), we recommend that you please contact us on +919871803333/ +919654003333, at least 7 (seven) working days prior to departure and inform us of your SSE specifications. Our staff will then check to ensure that whether your equipment can be accommodated safely in the aircraft.

Passenger travelling with an assistant for medical purposes:

For safety reasons, SpiceJet may require some differently-abled passengers to travel with a Safety Assistant that can provide them with assistance in comprehending and responding appropriately to safety instructions from the cabin crew and/or assist them to evacuate the aircraft in the event of an emergency. A Safety Assistant is mandatory if the passenger:

Is travelling in a stretcher or incubator or requires medical attention during the flight. The Safety Assistant must be capable of attending to their medical needs;

Is unable to comprehend or respond properly to safety instructions due to a cognitive or developmental disability;

Has severe mobility impairment, due to which the passenger is unable to evacuate on his own in the event of an emergency;

Has severe hearing and vision impairment and cannot communicate with our cabin crew.

Passengers having Autism or Intellectual Disability:

Passengers with Intellectual disabilities or Down syndrome or Autism can book their flights by contacting SpiceJet’s Reservations at +919871803333/ +919654003333;

While making the reservation, please advise us about your specific requirements and the best way to approach and assist in travel;

Passengers with intellectual disabilities or Down syndrome or Autism may be required to travel with an Accompanying Passenger.

The trained attendant shall carry the treating physician’s certificate along with a prescription for a sedative medicine, which may be administered by the attendant, prior to commencement of travel or as may be required en-route.

If you are travelling with an internal medical device, such as a pacemaker or a defibrillator, kindly inform us while making the reservation and also at the airport, to the security personnel conducting your screening, before the process begins.

Passengers who require a stretcher:

To make a booking for a stretcher request, please inform us no later than 48 hours prior to the scheduled time of departure of the flight.

Passengers are required to take a print-out of the SpiceJet’s medical form (MEDIF) available on the website. The treating physician must fill the form prior to the booking and mail this to custrelations@spicejet.com;

Based on an assessment by SpiceJet’s internal physician, the passenger will be communicated about the status for their request for stretcher within 24 hours of receiving the duly filled-in MEDIF via e-mail.

Please note that SpiceJet reserves the right to have a SpiceJet medical representative meet the passenger at the airport on the date of travel to determine the passenger’s then-current medical fitness to travel on that date.

The applicable charge for accommodating request for stretcher in the aircraft shall be the charge for 09 (nine) seats at the prevailing fare plus a Handling Fee for the stretcher is of INR 30,000 (inclusive of service tax and cess).

Please find below the forms required for various medical conditions:

Type Of Form

Medical Condition

Download

Fitness Certificate

Persons suffering from any disease, which is believed to be actively contagious and communicable.

Persons whose medical condition may develop an adverse physical condition which could have an adverse effect during flight and on safety and emergency evacuation procedure