If you cancel your order please return the goods to Vortex (with the original packaging and with all relevant documentation).

If you are returning goods to Vortex, you must take reasonable care to ensure that the goods are not damaged in transit.

Please note that when returning an item, the parcel is your responsibility until it reaches Vortex. We recommend that you ask your Post Office for a proof of posting (available free of charge). If you fail to return goods at your expense, Vortex reserves the right to charge the direct costs for their recovery and may offset that amount against any refund due.

Bulky items that can not be sent by normal post can be returned by courier (e.g. www.interparcel.com). The cost of returning a kayak & paddles within the UK is usually under £20.00.

Refunds will be issued within 30 days of cancellation of your order.

If you would like further information regarding products, pricing, delivery options or terms and conditions, please telephone Vortex on 01248 602 225.

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For the second time our Advanced Elements kayaks (Sports Model) have travelled right across Australia from Perth in Western Australia to East Gippsland in the far East of Victoria, the Indian Ocean to the Pacific.