Andrew Stothert

Andrew Stothert is the co-founder and CEO of Brand Vista, a global customer experience alignment consultancy. Andrew’s life has been surrounded by brands and branding, and he is now dedicated to helping businesses deliver aligned and irresistible customer experiences.

A few months back, I chaired the Customer Experience Exchange Europe event in Brussels – speaking on stage with some of the big boys in the industry. Brands that are currently ticking all the right boxes with their customer experience strategy – Barclays, Coca Cola, Forrester… the list goes on. It was an insightful event, …

Never confuse movement with action. – Ernest Hemingway Customers are yearning for better experiences. But what are you doing to design a better experience? How do you know what your customers’ expectations are? What are they trying to achieve? And how well is that going for them? Are you listening to customers? Are you mapping …