Outstanding Customer Service

Monday, December 15, 2014

EASTERN TIME
12:00 PM - 01:00 PM

Online

Length: 1-hour Live Online Webinar

In this interactive, one-hour webinar, you will be given a simple yet effective eight-step process for resolving complaints, as well as some key guidelines to follow in dealing with challenging customers. You will also learn the five approaches to engage customers and build loyalty, and a useful process for gaining customer referrals without being pushy or aggressive.