O2 down compensation: free credit and airtime package revealed for users after the day without assistance – The Independent

O2 revealed the compensation package that will offer customers affected by data interruption.

Both pay monthly and pay as customers receive free time after they are completely left without data for a whole day.

Paying monthly customers will be given two clear days on their contract. And pay as you go customers will receive 10% of their credit for free.

"We are very sorry for yesterday's data problem," said an O2 spokesperson. "We understand how important it is to stay connected, especially in this period of the year".

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He said he would be "in touch with our customers soon" on the pay package, which varies depending on how users pay for their subscription.

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2/42

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Designed by Pierpaolo Lazzarini of the Italian Jet Capsule company. L & # 39; I.F.O. It is powered by eight electric motors, which is able to propel the flying object at a maximum rated speed of about 120 miles per hour

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A humanoid robot makes gestures during a demonstration at a stall at the Indian Machine Tools Expo, IMTEX / Tooltech 2017 held in Bangalore

Getty

5/42

A humanoid robot makes gestures during a demonstration at a stall at the Indian Machine Tools Expo, IMTEX / Tooltech 2017 held in Bangalore

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6/42

Engineers test a four-meter-tall humanoid robot named Method-2 in a Hankook Mirae technology laboratory in Gunpo, south of Seoul, South Korea

Jung Yeon-Je / AFP / Getty

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Engineers test a four-meter-tall humanoid robot named Method-2 in a Hankook Mirae technology laboratory in Gunpo, south of Seoul, South Korea

Jung Yeon-Je / AFP / Getty

8/42

The gigantic robot similar to a man has a striking resemblance to the military robots protagonists of the film "Avatar". and is claimed as the world's first by its creators of a South Korean robotic company

Jung Yeon-Je / AFP / Getty

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Engineers test a four-meter-tall humanoid robot named Method-2 in a Hankook Mirae technology laboratory in Gunpo, south of Seoul, South Korea

Jung Yeon-Je / AFP / Getty

10/42

The WAS-5 saxophonist robot from Waseda University, developed by professor Atsuo Takanishi

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A test line of a new energy-suspension railway similar to the giant panda is seen in Chengdu, Sichuan Province, China

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A Trumpchi concept car from the GAC Group is exhibited at the International Automobile Exhibition in Guangzhou, China

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A Toyota Mirai fuel cell vehicle is exhibited at the International Automobile Exhibition in Guangzhou, China

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A man looks at an exhibition called "Mimus", a gigantic industrial robot that has been reprogrammed to interact with humans during a photocall at the new Design Museum in South Kensington, London

Getty

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A new Israeli unmanned Da-Vinci aircraft produced by Elbit Systems is exhibited during the 4th international conference on home security and cyber in the Israeli coastal city of Tel Aviv

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19/42

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Reuters

20/42

The Jaguar I-PACE concept car is the beginning of a new era for Jaguar. This is a production preview of Jaguar I-PACE, which will be revealed next year and traveling in 2018

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21/42

Japanese CEO On-Art Corp Kazuya Kanemaru poses with his eight-foot-tall robot "TRX03" of his dinosaur company and other robots during a demonstration in Tokyo, Japan

Reuters

22/42

Robot in the shape of a dinosaur, eight meters tall, of the Japanese On-Art Corp & # 39; TRX03 & # 39;

Reuters

23/42

The eight-meter-tall Japanese mechanical robot "TRX03" of the On-Art Corp dinosaur performs during its inauguration in Tokyo, Japan

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24/42

Singulo Motors co-founder and CEO, Shen Haiyin, poses in the Tigercar P0 concept car in a workshop in Beijing, China

Reuters

25/42

The inside of the Tigercar P0 Singulair concept car in a workshop in Beijing, China

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26/42

The concept car of Singulato Motors Tigercar P0

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27/42

An image shows the Singulato Motors Tigercar P0 concept car in a workshop in Beijing, China

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28/42

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The Connected company is part of seven Toyota in-house companies created in April 2016

Getty

29/42

A Toyota Motors employee presents a smartphone app with the company's plug-in hybrid (PHV) plug-in service in the interior of the latest Prius hybrid vehicle during the press conference of Toyota's "connected strategy" in Tokyo

Getty

30/42

An exhibitor charges the battery cells of AnyWalker, an ultra-mobile chasis robot that can move in any environment during Singapore International Robo Expo

Getty

31/42

A robot with touch-screen informative applications walks on the pavilion of the Singapore International Robo Expo

Getty

32/42

An exhibitor demonstrates AnyWalker, an ultra-mobile chasis robot that can move in any environment during Singapore International Robo Expo

Getty

33/42

Robotic fish swim in a glass water tank displayed at the Korea pavilion during the Singapore Robo International Expo

Getty

34/42

An employee shows Gear S3 Classic from Samsung Electronics during the Korea Electronics Show 2016 in Seoul, South Korea

Reuters

35/42

Visitors experience Gear Gear from Samsung Electronics during the Korea Electronics Grand Fair in an exhibition hall in Seoul, South Korea

Getty

36/42

Amy Rimmer, research engineer at Jaguar Land Rover, demonstrates the Advanced Highway Assist of the car manufacturer in a Range Rover, which drives the vehicle, surpasses and can detect vehicles in the blind spot, during the first demonstrations of the Autodrive Project of the United Kingdom at HORIBA MIRA Proving Land in Nuneaton, Warwickshire

PA wire

37/42

Chris Burbridge, engineer of the autonomous driving software for the European technical center Tata Motors, demonstrates the GLOSA V2X functionality of the automobile manufacturer, connected to the traffic lights and shares the information with the driver, during the first demonstrations of the UK Autodrive Project at HORIBA MIRA Proving Ground at Nuneaton, Warwickshire

PA wire

38/42

The Ford EEBL electronic emergency brake lights were demonstrated during the first demonstrations of the UK Autodrive Project at the HORIBA MIRA Proving Ground in Nuneaton, Warwickshire

POPE

39/42

40/42

Miniatures exhibited at the Space Dome exhibition hall of the Japanese Aerospace Exploration Agency (JAXA) Tsukuba Space Center, in Tsukuba, northeast of Tokyo, Japan.
In its facilities, JAXA develops satellites and analyzes their observation data, trains astronauts for use in the Japanese experimental module "Kibo" of the International Space Station (ISS) and develops launch vehicles

EPA

41/42

The robot developed by Seed Solutions sings and dances on music during Japan Robot Week 2016 at Tokyo Big Sight. In this biennial event, the participating companies exhibit their latest technologies and service robotics components

Getty

42/42

The robot developed by Seed Solutions sings and dances in music during Japan Robot Week 2016 at Tokyo Big Sight

Getty

Pay monthly, corporate customers and those who purchase the mobile broadband of O2 will be credited with two days of monthly subscription fees for the transmission, the company said.

Pay as you go Customers will receive a 10% credit on a refill in the new year. They will be informed about when it is available.

See more

In addition, customers who pay with O2 mobile broadband will receive a 10% discount on a Bolt On purchase in the new year.

It is thought that all 30 million O2 customers have been hit by the interruption and will thus receive the free package.

Customers do not seem to need to do anything to get a refund, and will be contacted to advise them or receive only the additional transmission time added to their account.

It is unclear whether network customers who were offline because they rely on O2's infrastructure – such as GiffGaff and Tesco Mobile – will also receive reimbursements from their couriers.

The interruption caused problems throughout the UK, even in some unusual places, such as live bus arrivals at bus stops, which are based on the O2 data connection.

It lasted for almost a whole day, going down early in the morning and with the service being restored during the night following the following evening.

O2 stated that the problems were caused by problems with the software provided by Ericsson. It also caused problems in other parts of the world, such as in the Japanese Softbank.