Zed-Service™ – A 360 Degree After-Sales Service Automation Software – one of the flagship products of Zed-Axis Technologies Pvt. Ltd., achieved a simultaneous Double Bonanza by bagging its 1st order in ‘Electrical & Electronics Appliances’ domain, and by implementing the application for a leading African Cellular Services company in a record Turn-Around-Time.

New Delhi, August 5th 2010– Zed-Service™ – A 360 Degree After-Sales Service Automation Software, a flagship product of Zed-Axis Technologies Pvt. Ltd., is pleased to share its latest achievements with two new, esteemed projects.

Foray into Electrical & Electronics Industry: The growing demand of time tested, structured after sales & service solutions from various industry verticals has won Zed-Service™ a new project for complete service and repair automation from India’s leading ‘Packaged Electrical Power’ and ‘Power Conditioning Products’ Company.

Mr. Joydeep Kalra, the Business Head & Co-Founder, Zed-Axis Technologies, states that the company in concern from the ‘Packaged Electrical Power’ industry wanted to streamline and enhance its after-sales service, warranty and onsite repair process for its packaged products and stand-alone parts across India. It was difficult for them to measure the repair TAT, manage On-Site / RTB repairs as per defined SLA, validate warranty, track repair related inventory, and measure engineer’s efficiency; and hence they chose Zed-Service™ as a suitable web based Call Logging & Service Management System as their post sales service automation solution. After capturing a fair part of the mobile handset industry, Joydeep considers the leap in the Electrical and Electronics Appliance industry as a major growth benchmark for Zed-Service™.

On being asked about the dominant factors that had won Zed-Service™ a project in the novel industry, he exclaims, “Zed-Service™ entry into Electrical & Electronics Appliance Industry is the happy outcome of its successful implementation in the already dominant sector – mobile telecommunications. With a call volume of more than 5 Lacs across 2000+ service centers, Zed-Service™ has received commendable response, which serves as a stimulus for other manufacturers & service providing companies. We are excited about the project and happy to serve a distinct service and repair industry.”
Entry into African Market: On the other hand, Zed-Service™ reached another milestone by making its maiden entry into the African Market by getting an order from a leading Cellular & Consumer Electronics Service company. The company in concern is into distribution, sales and service of consumer electronics products including mobile phones, DSTV, etc. It approached Zed-Service™ to automate its manual business processes, reduce overhead costs, maximize efficiencies and enhance customer satisfaction.

The company in concern has been provided with both the versions, the completely online web based version, as well as the desktop based online-offline versions of Zed-Service™ due to variable network and Internet connectivity across their service centers. The solution has been implemented in a record time despite of the fact that both the companies are located in distinct geographies. This not only reinforces the scalability and flexibility of Zed-Service™, but also firms the commitment by Zed-Axis to serve a global customer base with same ease & support.

Mr. B. P. Savant, the COO of Zed-Axis Technologies speaks on this, “This is the first time since the launch of Zed-Service™ that we have bagged a project from African continent. We have reciprocated with the same zeal and delivered the project in quick turn-around-time. We are immensely happy and take this as an inspiration to expand further in other global markets”. He was happy to add, “Our entry in the Electrical and Electronics Appliance sector also reiterates the increasing demands for Zed-Service™ & its readiness to automate the service and repair process in various industry segments.”

About Zed-Axis Technologies

Zed-Axis Technologies Pvt. Ltd., the parent product company for Zed-Service™ is an ISO 9001:2008, Microsoft Certified and Nasscom member Software Development Company. With strong capabilities and highly skilled manpower in Software Development, the company has risen to a level of architecting software for established as well as emerging players in the market. In addition to Zed-Service™, Zed-Axis offers a suite of CRM solutions specific to Sales Management and After-Sales Service Management. For more information about Zed-Service™ Log on to www.zed-service.in