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About PCL Alverno

PCL Alverno manages 26 hospital laboratories and provides laboratory services to two free standing emergency departments and thousands of physician offices and other clients in the Midwest. PCL Alverno has been providing outreach laboratory services in the northern Indiana communities since the laboratory was originally built in 1999. PCL Alverno has more than twenty patient service centers, with the number expected to grow.

PCL Alverno has a state-of-the-art central laboratory and is one of the largest regional laboratories in the Midwest. PCL Alverno exhibits a culture of customer service, highly reliable clinical and anatomic pathology testing with a focus on providing excellent laboratory service for the communities we serve.

PCL Alverno’s Microbiology department, located in the central laboratory, was designated as the first Siemens (now Beckman) Microbiology Center for Innovation in the United States. In the past three years PCL Alverno has automated the specimen processing area with two Copan Walk-Away Specimen Processors. PCL was one of the first to begin routine reporting of organism identification by MALDI-TOF mass spectrometry and in 2015 implemented direct blood culture identification by MALDI-TOF. Currently PCL Alverno is a beta-site for the first fully automated imaging incubator system (COPAN WASPLab) in the United States.

PCL Alverno employs more than 350 laboratory professionals at the Central Laboratory Hammond facility and over 1,600 laboratorians system wide.

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I have to say that the Alverno site visit was very impressive the moment we pulled up to the parking lot. To see the size of the building after hearing the amount of samples being tested. Alverno presented themselves very professional and well organized to provide a tour of their facility. Watching their screen presentation and getting to meet everyone was great. It was very pleasant to have our own headphones to hear everything being said once the tour started. I have to say my 2 favorite points to see was the Chemistry department being ran with 2 techs with having additional instrumentation onto the Beckman line. Support Services was very well organized and hearing that they too went through the Lean Project showed tremendously. We were told it was their busy time and yet none of the staff seemed stressed or overworked. They were calm and smiling during their daily workflow. I did get to see a courier come leaving samples and I was amazed to see how organized the courier was about dropping samples off. It wasn’t dump specimens in a bucket like other locations I have witnessed. The courier did take the time to place samples in the designated bin. I absolutely loved this site. Hearing where they were before to where they are now is such an encouragement that a transition for a facility of that size to go through can be done and still provide great TAT with patient care.

I truly thank you for allowing us to take a tour of the Alverno Lab.

Thank you,

Lucy PerezUMC Health System

Wow, what a lab! Everyone was very friendly and helpful. I could tell that the staff were top notch and really had a lot of ownership of their areas. They were really a great resource to us and were obviously leaders in their areas. They were really knowledgeable, reliable and are great assets to the leadership of their labs.

University Medical Center at Texas Tech in Lubbock.

MelissaUMC Health System

I was struck by Alverno’s ability to both standardize (45? Access 2 instruments) as well as adapt (multiple LIS systems).

The above examples plus other observations gave a hint that as much Alverno has great systems in place, they also have a wealth of talented individuals.

Last, the pride each team had for the excellence in their area reflects the engagement, passion, and talent of the employees at Alverno.

At any rate, we certainly took some important lessons from the Alverno visit that we hope will improve the Lakeland Lab. So thanks again to everyone at Alverno and your local team for facilitating this visit.