IT administrators can track the performance of all calls traversing the network with automatically assigned Mean Opinion Scores (MOS)

Connect to your favorite Contact Center

With native out-of-the-box integration to Contact Center as a
Service (CCaaS) solution providers Five9 and Twilio, integrating your preferred
customer experience platform to the Zoom cloud has never
been easier.

Direct Network Peering

Calls between the Zoom cloud and contact center partners
are directly routed over private network peering connections for improved QoS

Unlocking the power of video-first unified communications

When leading enterprises trust Zoom to deliver their cloud phone
solution—there’s no compromise when it comes reliability, usability, and security.

“At Ciena, we love Zoom - it transformed us into a video culture, but the missing piece was external phone calling. We wanted to make communications easy by consolidating into one tool, so we were excited when Zoom Phone debuted.”