Prosperous Himachal through Scientific and Sustainable development of Horticulture.

2. OUR MISSION:

Scientific and integrated development of horticulture through implementation of programmes of crop productivity improvement, crop protection, post harvest management, marketing and processing for economic prosperity of farming community in the State.

Courteous and helpful service will be extended by all the staff. Any complaints with respect to the delivery of the above service standards are welcome. In case of non compliance of the service standards, you are welcome to register your complaints with the following Public Grievance Officers:

All Complaints will be acknowledged by us within 3 working days and final reply on the action taken will be communicated within 15 working days.

Complaints can also be lodged online through State Government portal e-samadhan.

7. ESCALATION OF GRIEVANCE:

In case the grievance is not redressed, finally the same can be taken up at higher level to the following nodal authority. The timeline for redressal of grievance at Nodal Officer level is 30 working days.

Citizen Charter is a joint effort between us and you to improve the quality of Service provided by us. For this, we seek your cooperation on the following:

S.No.

Expectationsfrom Service Recipients/Stakeholders

1.

The citizens are requested to fill up the application form(s) carefully along with all the requisite documents/ fee so as to process their cases expeditiously.

2.

Feedback may be provided on the pros and cons of the schemes, to improve the service quality standards, to maintain transparency and to make it citizen friendly.

3.

Timely completion of activities/ project/ scheme so as to enable us to release subsidy within the stipulated time line.

4.

It may be ensured that the services are used for bonafide purposes.

5.

If anything goes wrong, please immediately contact concerned local officer of the Department as indicated.

6.

For farm practices, the schedule recommended by the department/ package of practices released by the State University should be followed.

11. Consultation with Users/Stakeholders

i)We welcome suggestions from our users

ii)We hold periodical review meetings at district level with users/ user representatives and you may associate with this. For this, please contact Deputy Director Horticulture of the respective district.

Deputy Director

Phone No.

Deputy Director of Horticulture, Bilaspur

01978-222363

Deputy Director of Horticulture, Shimla

0177-2841647

Deputy Director of Horticulture, Kullu

01902-222407

Deputy Director of Horticulture, Chamba

01899-222845

Deputy Director of Horticulture, Hamirpur

01972-224757

Deputy Director of Horticulture, Kangra

01892-225110

Deputy Director of Horticulture, Mandi

01905-236095

Deputy Director of Horticulture, Sirmour

01702-222407

Deputy Director of Horticulture, Solan

01792-230741

Deputy Director of Horticulture, Una

01975-223235

Deputy Director of Horticulture, Kinnaur

01786-222362

Deputy Director of Horticulture, Lahaul Spiti

01900-222250

12. Guide Book /Hand Book

The department has published literature on various Schemes, procedures to be followed, and quantum of assistance available with eligibility conditions. These publications are available free of cost at the Customer Information Centre, Horticulture Information Division, Directorate of Horticulture, Navbahar, Shimla-2 Ph. No. 0177-2842773 (Ext. 203), Fax. 0177-2842389; email: horticul-hp@nic.in.

Customers may also contact Sh. N.K.Mehta, Deputy Director Horticulture (Information) for any query on this at mobile no. 98057 84451

In addition to the above, information is available on website http://hpgrisnet.gov.in/horticulture.

13. Our Commitment

We are committed to constantly revise and improve the services under the Charter to make it participative and inclusive in consultations with our service users.

Thanks for giving us an opportunity to serve you. Let us join hands in making this charter a success.