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Why Use Short Codes?

Customers can interact with your company and their brand as and when needed

Short-codes demonstrate your accessibility 24/7

How Short Codes Works

A short-code is a dedicated short number, usually 5 digits in length, for a service,
product or company that customers can access for information and services.

Every company should have their own dedicated short-code number so that their
customers can reach them 24/7 to access information, services and also interact.

In South Africa Short Codes are 5-digit mobile numbers allocated by cellular
networks to registered WASPS such as iTouch. These Short Codes are compatible across
all cellular networks. They are rated according to the price a mobile user will be charged
by their network provider for sending an SMS to the code. Some codes are standard rated
meaning the mobile user will only be charged according to their prevailing SMS contract
or pre-paid rate for sending an SMS to the code. Others are premium rated. Meaning
the mobile user will pay an additional SMS fee whenever sending an SMS to such a code.

The short-code 3 50/50 in South Africa - launched by iTouch, is a good example of customers
embrace the interaction when it’s easy and inexpensive

Key Features

A single short-code can be obtained for all mobile networks

A short-code can be rented indefinitely

A short-code provides access to information and services that can be changed quickly and easily

All activity is tabled in weekly and/or monthly reports

What Does It Cost?

iTouch customers may apply for a dedicated 5-digit Short Code or their own
Keyword/s on a Shared Short Code. The most commonly used Short Code bands are Standard Rated, R1,00 and R1,50.