What is safeguarding?

Every day across the United Kingdom, ‘adults at risk’ will experience some kind of abuse, ill treatment or neglect.

The process of helping those adults to keep themselves safe, or putting in place plans to help protect people who cannot protect themselves, is called 'safeguarding adults'.

Every adult has a right to make their own decisions and take risks; however, some adults are at greater risk of being abused because they rely on another person to manage day to day living. Some adults may be more at risk and less able to protect themselves from harm or exploitation as a result of age, frailty, disability, illness or their lifestyle.

Who is an adult at risk?

An adult at risk is a person who:

is 18 years or over

has health or social care needs, including carers (irrespective of whether or not those needs are being met by services)

may be at risk of harm

may be unable to safeguard themselves as a result of their health or social care needs. (Law Commission review 2011)

If you are concerned that a child, young person or a vulnerable adult, is at risk of or experiencing abuse or neglect, or you yourself are a victim of abuse, you should report it straight away so that the appropriate services can take the appropriate actions to prevent harm ( see ‘Report abuse’ buttons at the top of this page).

What is Abuse?

Abuse can happen anywhere and can be carried out by anyone. This could be family, friends, neighbours, paid staff, carers or volunteers. It could also be other service users, tenants or strangers.

Abuse or neglect can:

be single or repeated acts of abuse

be done deliberately or unintentionally

be as a result of a failure of others to protect people from abuse

People who require care and support must be able to trust and depend on the people they rely on for help. No abuse is acceptable. Some abuse is a criminal offence and should be reported to the police as soon as possible. Abuse is anything that harms another person. It can occur in many forms, for example:

Discriminatory abuse

Discriminatory abuse is often on the grounds of age, gender, race, culture, religion, sexuality or disability. This type of abuse and others can be perpetrated through grooming. This can be called ‘Mate crime’ and it occurs when vulnerable adults are "befriended" with the intention to abuse. See later section on ‘Mate crime’.

In 2011, Mencap launched the "Stand by Me" campaign to eradicate Hate and Mate crime.

Domestic abuse

Domestic violence and abuse includes any incident or pattern of incidents of controlling, coercive or threatening behaviour, violence or abuse between those aged 16 or over who are or have been, intimate partners or family members regardless of gender or sexuality. It also includes so called 'honour-based’ violence, female genital mutilation and forced marriage. See later sections on FGM and Force marriage.

Coercive or controlling behaviour is a core part of domestic violence. Coercive behaviour can include:

Emotional or psychological abuse

Emotional or psychological abuse can include intimidation, humiliation, shouting, swearing, emotional blackmail and denial of basic human rights, as well as using racist language and preventing someone from enjoying activities or meeting friends.

Financial or material abuse

Financial or material abuse can take the form of fraud, theft or using the vulnerable adult’s property without their permission. This could involve large sums of money or just small amounts from a pension or allowance each week.

The following could indicate financial abuse:

Sudden inability to pay bills

Sudden withdrawal of money from an account

Person lacks belongings that they can clearly afford

Person’s relatives are not receptive to necessary expenditure

Power of attorney is obtained when the person is unable to understand what they are signing

Extraordinary interest by family members in the vulnerable adult’s assets

Recent change of deeds to the house

Carer’s main interest is financial with little regard for the health and welfare of the vulnerable adult

The person managing the finances is evasive and uncooperative

Reluctance to accept care services

Purchase of items that the individual does not require or use

Personal items going missing

Unreasonable or inappropriate gifts

26% of cases investigated in Bracknell Forest related to financial or material abuse, and 12% of cases in Windsor & Maidenhead (Apr ‘16 – March ‘17).

Forced marriage

A forced marriage is where one or both people do not (or in cases of people with learning disabilities, cannot) consent to the marriage and pressure or abuse is used. It is recognised in the UK as a form of violence against women and men, domestic/child abuse and a serious abuse of human rights.

The pressure put on people to marry against their will can be physical (including threats, actual physical violence and sexual violence) or emotional and psychological (for example, when someone is made to feel like they’re bringing shame on their family). Financial abuse (taking your wages or not giving you any money) can also be a factor.

Hate crime

The police define Hate Crime as ‘any incident that is perceived by the victim, or any other person, to be racist, homophobic, transphobic or due to a person’s religion, belief, gender identity or disability’. It should be noted that this definition is based on the perception of the victim or anyone else and is not reliant on evidence. In addition it includes incidents that do not constitute a criminal offence.

Mate crime

A ‘mate crime’ as defined by the Safety Net Project is ‘when vulnerable people are befriended by members of the community who go on to exploit and take advantage of them. It may not be an illegal act but still has a negative effect on the individual.’ Mate crime should be reported to the police who will make a decision about whether or not a criminal offence has been committed. Mate Crime is carried out by someone the adult knows and often happens in private.

Modern slavery

The Modern Slavery Act was introduced in 2015 and categorises the offences as - human trafficking, slavery, servitude, forced and compulsory labour. Victims of Modern Slavery are unable to leave their situation of exploitation, controlled by threats, violence, force, coercion and deception. In addition, many individuals do not see themselves as victims and there are a number of barriers to disclosure.

Types of modern slavery:

Human trafficking

Forced labour

Domestic servitude

Sexual exploitation, such as escort work, prostitution and pornography

Debt bondage – being forced to work to pay off debts that realistically they never will be able to

The following may indicate modern slavery:

Signs of physical or emotional abuse

Impingement on human rights, removal of personal ID, passport etc. and substantial control of one person by another

Appearing to be malnourished, unkempt or withdrawn

Isolation from the community, seeming under the control or influence of others

Living in dirty, cramped or overcrowded accommodation and or living and working at the same address

Lack of personal effects or identification documents

Always wearing the same clothes

Avoidance of eye contact, appearing frightened or hesitant to talk to strangers

Neglect and Acts of Omission

A person can suffer because their physical and/or psychological needs are being neglected by a carer. This could include failure to keep them warm, clean and well-nourished or neglecting to give prescribed medication.

The following may indicate neglect:

Poor environmental conditions

Inadequate heating and lighting

Poor physical condition of the vulnerable adult

Person’s clothing is ill fitting, unclean and in poor condition

Malnutrition

Failure to give prescribed medication properly

Failure to provide appropriate privacy and dignity

Inconsistent or reluctant contact with health and social care agencies

Organisational abuse

Organisational abuse may include neglect and poor care practice within an institution or specific care setting such as a hospital or care home, or in relation to care provided in one’s own home. This may range from one-off incidents to on-going ill-treatment, including acts of omission leading to harm. It can be through neglect or poor individual professional practice or as a result of the structure, policies, processes and practices within an organisation or lack of effective joined working.

The following may indicate organisational abuse:

No flexibility in bed time routine and/or deliberate waking

People left on the commode or toilet for long periods of time

Inappropriate care of possessions, clothing and living area

Lack of personal clothes and belongings

Un-homely or stark living environments

Deprived environmental conditions and lack of stimulation

Inappropriate use of medical procedures e.g. enemas, catheterisation

'Batch care' - lack of individual care programmes

Illegal confinement or restrictions

Inappropriate use of power or control

People referred to, or spoken to with disrespect

Inflexible services based, on convenience of the provider rather than the person receiving services

Inappropriate physical intervention

Service user removed from the home or establishment, without discussion with other appropriate people or agencies, because staff are unable to manage the behaviours

No cases were investigated in Bracknell Forest related to organisational abuse, while 7% of the cases in Windsor & Maidenhead related to this (Apr ‘16 – March ‘17).

Physical abuse

Physical injuries can occur through abuse. There may be no satisfactory explanation, definite knowledge, or a reasonable suspicion that injury was inflicted with intent caused by lack of care by the person having custody, charge or care of that person.

The following could indicate physical abuse:

History of unexplained falls

Unexplained bruising in well protected areas or soft parts of the body

Restraint

This is the unlawful or inappropriate use of restraint or physical interventions. Someone is using restraint if they use force, or threaten to use force, to make someone do something they are resisting, or where an adult’s freedom of movement is restricted, whether they are resisting or not. Restraint covers a wide range of actions. It includes the use of active or passive means to ensure that the person concerned does something, or does not do something they want to do. An example of this might be the use of key pads to prevent people from going where they want from a closed environment.

Self-neglect

Self-neglect is any failure of an adult to take care of himself or herself that causes, or is reasonably likely to cause within a short period of time, serious physical, mental or emotional harm or substantial damage to or loss of assets.

Types of self-neglect:

Lack of self-care to an extent that it threatens personal health and safety

Neglecting to care for one’s personal hygiene, health or surroundings

Inability to avoid self-harm

Failure to seek help or access services to meet health and social care needs

Inability or unwillingness to manage one’s personal affairs

The following may indicate self-neglect:

Very poor personal hygiene

Unkempt appearance

Lack of essential food, clothing or shelter

Malnutrition and/or dehydration

Living in squalid or unsanitary conditions

Neglecting household maintenance

Hoarding

Collecting a large number of animals in inappropriate conditions

Non-compliance with health or care services

Inability or unwillingness to take medication or treat illness or injury

No cases were investigated in Bracknell Forest related to self-neglect, while 3% of the cases in Windsor & Maidenhead related to this (Apr ‘16 – March ‘17).

Sexual abuse

Sexual abuse is the involvement of vulnerable adults in sexual activities, which:

they do not fully comprehend

they cannot give consent to

they object to, or

may cause them harm.

The following list may indicate sexual abuse. They must be viewed in the context of the situation, taking account of other factors. Often more than one indicator may be apparent. There may be other causes for the indicators listed below but a combination of several factors is often found in sexual abuse cases:

An adult discloses that they have been sexually abused or raped, or subjected to sexual assault or sexual harassment

Sexual exploitation

This involves exploitative situations, contexts and relationships where adults at risk (or a third person or persons) receive 'something' (e.g. food, accommodation, drugs, alcohol, cigarettes, affection, gifts, money) as a result of them performing, and/or another or others performing on them, sexual activities. It affects men as well as women. People who are sexually exploited do not always perceive that they are being exploited. In all cases those exploiting the adult have power over them by virtue of their age, gender, intellect, physical strength, and/or economic or other resources. There is a distinct inequality in the relationship. Signs to look out for are not being able to speak to the adult alone, observation of the adult seeking approval from the exploiter to respond and the person exploiting the adult answering for them and making decisions without consulting them.