Return Policies

At neo • thread we want you to absolutely love your one of kind purchase! To ensure that, we offer a FREE 7 day domestic return policy. If, for any reason, you are unsatisfied with your purchase you have 7 days from the day you received it to ship it back at no cost to you for a full refund. If 7 days have gone by since you've received your purchase, unfortunately we cannot offer you a refund.

International

If, for any reason, you are unsatisfied with your purchase you have 14 days from the day you received it to ship it back for a full refund. The customer will be responsible for shipping costs. If 14 days have gone by since you've received your purchase, unfortunately we cannot offer you a refund.

Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it. No ruined or stained products will be accepted, unless they were that way upon arrival.