FAQ: How Do I Get the CRM Email Button to Send Emails with my Email Application?

If the email button isn't opening your default email client, you can easily fix that by changing the settings on your browser/computer.

There’s nothing you need to configure if you have decided to stick with the mail client that came bundled with your operating system. Here’s how you can do that on the Windows and MAC desktop operating systems.

On Windows 7 through 10:

First go to CONTROL PANEL

Click PROGRAMS

Click DEFAULT PROGRAMS

Click SET ASSOCIATE

Click on ASSOCIATE A FILE TYPE OR PROTOCOL WITH A PROGRAM.

Now scroll down to the PROTOCOL section, look for the MAILTO row, and double-click on it.

You’ll then be able to select an email client of your choice (provided you have already installed it on your computer) from the popup that appears.

MAC OS X:

On OS X, open the Mail app and under Preferences > General, pick the email program that you want to set as the default using the Default email reader popup. Yes, you have to start with Mail even if you want to configure a different email application as the default.