She can connect using the new Outlook app (which is fine), but she can't connect via the standard iOS Mail app? I've tested settings, so they're correct. I can connect on her phone, using the mail app and using my Exchange creds, so it's not the phone. I can connect on my phone using her creds in the mail app, so it's not the account? WTF??!?!?! Every other way works besides the normal iOS Mail app on HER phone for her account??? I can't see where the disconnect is in her account or phone or server? I've hard reset the phone, and restarted the server just for the heck of it to no avail. Only thing I can think of is a wipe/reload of the phone, but would hate for that to happen because it doesn't seem to be the issue.

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Also, we just migrated from Exchange 2007 to 2013 a few weeks ago, and we just removed the old server from the domain a few days ago, but everything is moved over to the new server, and everything else is working that I can see for everyone else. This user can work anywhere else and get her mail except her phone.

Had something similar happen once. Is the phone on cellular data or Wifi? In my case, the user had turned off cellular data usage for the "Settings" app and that prevented the account from being added. Check Settings->Cellular->Scroll Under "Use Cellular Data For" and make sure both "Mail" and "Settings" is enabled.

Yeah, I had removed that initially, but I'll check again with that article quick.

That's about the only thing I can think of. I personally had so many issues with making Exchange Sync with my iOS mail app at my last job that I just checked webmail a couple of times a day. Deleting the partnership and resyncing would usually get rid of some of the more stubborn issues. The only other recommendation I would have is to make sure she's using a current iOS version.. something north of 8.0. I forget specifically but one of the 7.x OS' had some syncing issues with Exchange.

BigBoss, I had already removed the devices, so the command didn't work. Just doesn't make any sense that she can connect via another app, but not the mail app. Everything for the other app shows correctly in Exchange as well, so I can see that she's connecting with that app fine, and all is well, but just doesn't make any sense.

Hey Caur, thank you for your suggestion first off. Secondly, I went to the user in AD and there was no checkbox for that, but a button that said "Disable Inheritance", so I assume that means she's already setup correctly?

The fact that you can log in on your phone using her credentials points to an issue with her phone. I've had this problem before (we run hosted Exchange 2013) and the only way to sort it is to manually enter the connection settings.

Phil, thank you for your response. Your article is exactly what I've been doing to no avail. All the info is correct in what I'm putting in. I haven't had a chance to put my email in her phone yet, but will check when she gets back.