About Us

ProTouch Process

Conduct Free Damage Assessment

Evaluate areas of the property for hail or wind damage and other types of problems

Provide property owner / homeowner with damage assessment

Sign authorization for inspection, repairs and payment

Contact Insurance Company

With our assistance, you, the property owner / homeowner and a Project Manager:

Inform the insurance company of the date of the loss

Tell the insurance company that the property has been inspected by a qualified contractor who found storm damage

It is very important that you provide your Project Manager with the claim number, adjuster name, phone number and date of inspection, so that your Project Manager can attend the adjuster meeting on your behalf

File insurance claim

Meet Insurance Adjuster

We work for the property owner / homeowner to ensure you get what you deserve. In doing so, our Project Manager meets at your property with the insurance adjuster who:

Assesses the property damage

Discusses the full scope of damage

Files a report with the insurance company

We meet with insurance adjuster

Issue Settlement

Your insurance company:

Sends you a loss summary detailing the scope of the damage and what they are willing to pay

Sends first insurance check to begin work

Plan Project

ProTouch Restoration and you:

Helps you review the loss summary report

Conducts an aerial measurement using EagleView® Technologies

Assists you in submitting a supplement if necessary

Meets with the homeowner so the homeowner can select colors and materials (CSOA)

Meets with the homeowner to sign any contract addendums

Determines a target start date to begin work

Collects the initial insurance check from the homeowner

Gives an overview of project

Begin Work

ProTouch Restoration:

Confirms actual start date

Delivers materials

Oversees the entire project

Our crews install and deliver a quality product

Finish Job, Issue Warranty Information and Collect Final Payment

You, the property owner / homeowner:

Issue final payment to ProTouch Restoration

Sign certificate of completion

Receive warranty and required documentation from ProTouch Restoration

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