Fernie Slopeside Lodge

Ski-in/Ski-out accommodations, but complaints about staffing and cleanliness

Pros

Free parking

Many guests found the location convenient for accessing the lifts

A few reviewers appreciated the on-site hot tubs

A couple of guests thought that the room rates were reasonable

A couple of reviewers thought that the on-site ski storage was a value-added feature

Cons

Many reviewers complained that staff were not available 24 hours per day to assist guests

Many guests discovered cleanliness inconsistencies

A couple of reviewers complained about smelling cigarette smoke in their rooms

Mixed reviews concerning staff friendliness and helpfulness

Freebies

Free Parking

Rooms

Adults

Kids

Kids' Ages

Editor's Analysis

Updated Nov 20, 2012

Overview

This hotel is located at the base of the Fernie Alpine Resort and is best suited for guests looking for less than a one-minute walk to the lifts (skiing in winter and hiking/mountain biking in the summer). There are a few restaurants and shops located on the resort and within a 3-minute walk of the hotel.

Both smoking and non-smoking rooms are available. All rooms include a TV, a coffeemaker, a desk, free local calls, black-out curtains and a mini-fridge. Wi-Fi is available for an additional fee of $9.95 per 24 hours. All rooms are furnished with two double beds.

Free parking is available on site and pets are permitted for an additional fee of $65 per stay.

On-site amenities include ski storage, a BBQ area, two indoor hot tubs, coin-operated laundry machines and business services (copy and fax). Front desk agents are not available in the evenings or overnight and work from 8 am to 5 pm only.

A shuttle service (independently owned) is available from the Fernie Alpine Resort to the town of Fernie during the winter season for about $3 each way.

The town of Fernie is about a 10-minute drive away and features shopping, restaurants, nightlife venues and The Arts Station (community arts centre). The Fernie Golf and Country Club is 13 minutes away by car, while the access point to the Castle Mountain hiking trails (on Coal Creek Road) is a 14-minute drive away. Access to Crowsnest Highway (Highway 3), which leads east to Lethbridge and west to Cranbrook, is 2 minutes away by car. (All walking and driving time estimates: Google Maps)

Verified by a front desk agent on November 20, 2012: Both smoking and non-smoking rooms are available. Wi-Fi is available for $9.95 per 24 hours. An independent shuttle service operates from the Fernie Alpine Resort to the town of Fernie during the winter season for about $3 each way. All rooms are furnished with 2 double beds.

As mentioned above, negative reviews for this property outnumbered positive reviews among the reviews used for this analysis.

Many guests complained that the front desk staff were not available 24-hours. Reviewers found this inconvenient when concerns arose, such as when in-room amenities were not functioning, when guests were in need of additional supplies, or when guests needed to check in after staff hours. A couple of reviewers complained that some of the front desk agents seemed unfriendly and unhelpful.

Many reviewers discovered cleanliness inconsistencies and guests described dirty carpeting, linens and walls. One reviewer perceived that the sheets had not been changed between guests.

A couple of guests complained about smelling cigarette smoke or unpleasant odours in their rooms.

Isolated complaints: One reviewer was disturbed by noise from a neighbouring room, while another guest found the water pipes to be noisy. One reviewer also thought that the on-site hot tub did not appear clean.

Booking.com gave this hotel an average score of 6.5 out of 10 based on 16 guest reviews.

TripAdvisor.ca ranked this hotel #16 out of 22 properties in Fernie, with an average score of 2.5 out of 5 from 8 reviews.

Verified by a front desk agent on November 20, 2012: Both smoking and non-smoking rooms are available. Wi-Fi is available for $9.95 per 24 hours. An independent shuttle service operates from the Fernie Alpine Resort to the town of Fernie during the winter season for about $3 each way. All rooms are furnished with 2 double beds.

Analyzed by Tammy B.

Writing chose Tammy from the moment she could hold a pencil. The stories may have changed through the years, from creative fiction to television news reporting, but Tammy's passion for words (and fondness for pencils) continues on.