Children Ages

What Our Guests Say

Mounir Ouanaimi stayed at Citadines Prestige Les Halles Paris

My compliments to everyone at Citadines Prestige Les Halles Paris. The service and attention from all the staff were great. Special thanks to all the wonderful ladies at the front desk and those working in the breakfast area. Read More

The weather monitor was incredibly helpful and the complimentary hot drinks were just spot-on. The cleaning crew were also great. I can't think of anything that went wrong and we could not have been been happier, so we are coming back again.

Teresita Ngan stayed at Citadines Shinjuku Tokyo

My family of 14 have arrived home safely and in good health. We would like to express our gratitude and appreciation for the exceptional service and accomodation accorded to us during our stay at Citadines Shinjuku Tokyo. Everything went well during our stay and we definitely enjoyed our vacation in Tokyo.Read More

The Ascott has been consistently providing the best customer service wherever they are located. I can attest to this because I have already stayed in the Somerset apartments in Singapore and Kuala Lumpur. Thank you once again.

Anuar Bin Manai stayed at Citadines Uplands Kuching

I wish to express my deepest appreciation to Jen and Anisah for their honesty and helpfulness. I stayed at Citadines Uplands Kuching for one night. Upon check-out, I accidentally left my USB flash drive in the apartment. The USB flash drive contains confidential files and I did not realise that it was missing until I reached home.Read More

Subsequently, I contacted Citadines Uplands Kuching and my call was answered by Jen. I requested for her assistance to search for the USB flash drive and within 10 minutes, she called me back saying that she has found it. As Jen was about to end her shift, she surrendered the USB flash drive to Anisah who assured me that it is in safe hands and no one will access the content.

I then requested for my relatives to collect it from Anisah. Later that evening, I collected the USB flash drive from my relatives. To Miss Jen, thank you for helping me find the USB flash drive. To Miss Anisah, thank you for your invaluable trustworthiness and assistance in returning my lost item.

Tan Kor Hoon stayed at Citadines Bastille Marais Paris

I had a wonderful stay at Citadines Bastille Marais Paris. Upon my arrival, I was cordially greeted by Monique. As I was on an early flight, I was pleasantly delighted to be given an early check-in as the apartment was available.Read More

I was very thankful for her kind gesture as I really needed a wash-up and a good rest after a 12-hour flight. As this was my first visit to the residence, Monique carefully explained the amenities in the vicinity. I love the convenience of the nearby supermarket and the set-up of the room. I would like to thank an attentive Housekeeping staff who had repaired a broken light in the bathroom without me asking when the staff came by to replenish the toilet paper. Unfortunately, I was not in the room to convey my appreciation personally. Upon check-out, I received a warm farewell from a gentleman seated at the reception. I think it could be Yanik, the night auditor. The team at Citadines Bastille Marais Paris were always friendly and I felt very much at home at this cosy residence. I feel like I am a part of a big family whenever I stayed at any Citadines apartments. Thank you for making my stay a very enjoyable one. This is my fourth visit to Paris and I will definitely stay at the Citadines once again as it has always been my residence of choice.

Lori Thompson stayed at Citadines Bastille Marais Paris

My experience at Citadines Bastille Marais Paris was much better than I expected. The apartment’s cleanliness, the location near the metro line, and the close proximity to affordable shopping and food was a big plus. I will certainly make recommendations to my friends to stay at this Apart’hotel.

Jacqueline Edhouse stayed at Citadines on Bourke Melbourne

My son and I really enjoyed our stay at Citadines on Bouke Melbourne. We love the comfortable beds which are difficult to get in other hotels and the apartment was wonderfully furnished with modern fittings and well stocked with items needed while staying on holidays.Read More

The experience of staying at your apart’hotel surely made our trip to Melbourne memorable. We will definitely book our future travels to Melbourne at the apart’hotel and happily recommend to our family and friends. Thank you for making our stay enjoyable.

I will always choose to stay at Citadines whenever I travel abroad. For the few times that I travelled to Bangkok and stayed at Citadines, the experiences have been very good. Read More

I am so glad to know that Ascott serviced residences can be found all over the world. There are also different brands of serviced residences that I can choose from and they are located at different locations within the city. Moreover, booking is made so convenient, that it is just a click away on Ascott’s websites.

Citadines Apart’hotels are suitable for young travellers, especially for those who need a good rest after a long day out, whether for leisure or business. Great experience overall! I was never disappointed with their service and that keeps me going back to stay at a Citadines wherever I travel as it is better, safer and I am guaranteed of a good experience. Keep up the fantastic job!

Angelo Catalano stayed at Citadines Shinjuku Tokyo

I had stayed at Citadines Shinjuku Tokyo for 6 nights on a holiday with my two children aged 14 and 12. We were extremely happy with the serviced residence and the room.
Read More

I would like to give special mention to one of your staff member who was extremely friendly, helpful who speaks excellent English. She went beyond their duty to help us on one occasion - I was in a cab with my daughter who suddenly fell ill and when I called the serviced residence for some assistance, she extended her service by directing the cab driver to a nearby English spoken clinic and helped to make an appointment by faxing the clinic my details and informing them that we were on our way.

This is really amazing service, and better than what I have experienced at so-called 5-star hotel. Thank you very much to every staff. This is the third time I have stayed at one of your serviced residences this year; I have also stayed at the Somerset Chancellor Court in Ho Chi Minh City and Somerset Harbour Court in Dalian. All my experiences have been very positive and I must say that The Ascott Limited will remain my first choice when I travel with my family in the future.

Kent Soon stayed at Citadines Karasuma-Gojo Kyoto

I would like to thank the staff at Citadines Karasuma-Gojo Kyoto for providing such good service during my stay. Read More

They were extremely friendly and helpful, especially Ms. Tomoko Chujo who patiently explained and answered every questions that we had. The apart’hotel is centrally located in Kyoto and the apartment that we stayed in was perfect. It was clean, comfortable, and quiet. Citadines and Somerset will always be my first choice whenever I travel.

About Citadines

Life is a constant buzz. As you zip from city to city, our global network of fully-equipped serviced apartments across Europe and Asia Pacific affords you the freedom to navigate the world for business, pleasure or spontaneous travel. Read More

Ascott Lifestyle

Immerse yourself in the Ascott Lifestyle and live as you always have; just bigger, better and bolder.

Citadines is Managed by Ascott and A member of Capitaland

Citadines Apart'hotel

At Citadines Apart’hotels, we offer cleverly configured spaces and a flexible services menu so you can customise your stay experience. All within the privacy of your own apartment while enjoying the convenience of a hotel.