2 Reviews

15 years on the original burner tubes!

I bought my Genesis Silver C grill in May of 2000. This year I had to replace the burner tubes because the crossover pipe rusted apart. I was happy to find that the replacement part was available and reasonably priced. When I bought it I thought I was crazy for spending $500 for a grill when I could buy a brand X for $99. The first time that I cooked on it I knew that I had made the right choice. I have since bought 3 other Silvers C's to give as gifts to my parents and children. Mine is 15 years old and still cooks like new because of the new burner tubes that I was able to buy and install. The installation was easy and it gave me a chance to give my grill a good cleaning too. Thank you Weber for making a quality product and making the replacement parts to keep my old grill cooking.

Weber Customer Service is Superior!

We have two Weber Genesis Silver C models, one circa 2001 and one purchased in 2005 for a second home. Recently we needed a couple of repair parts after years of reliable and trouble-free service. Weber was excellent to deal with. I think they should leverage the incredible reliability of their grills (rivaled only by the incredible reliability of my Crown Victoria) and model their commercials after the car makers and state something to the effect that "more than 90% of all Weber grills purchased since 1985 are still on the back porch grilling!" As I said, customer service is amazing and you will reach a knowledgeable and easy to communicate with service professional.