Delivery & Returns

Delivery Information

Deliveries available within Australia only. Orders will be received in approximately 5-7 working days.

Postage costs are $9.95 for all online orders under $150 and free for orders over $150.

All parcels will be sent express post and you will be emailed a tracking number.

If you have not received your order within 7 days of the order date please contact our Customer Care Manager.

ONLINE RETURNS POLICY

Should you wish to return an item purchased online for refund or exchange the item must be unworn, unwashed and have the original tags still attached.

All returns must be made within 21 days of the order date.

RETURNS FOR REFUND

Should you wish to return an item for refund please complete our Returns Form and send it back to us at head office. Please include the receipt with your goods and indicate the reason for your return.

Refunds will be credited against your original method of payment, excluding delivery charges.

RETURNS FOR EXCHANGE

Should you wish to exchange an item for an alternative size or colour, please return the item along with the receipt, the Returns Form and a postage paid, self addressed post bag sufficient to return your purchase to you.

All postage costs will be covered by the customer. If stock is no longer available to exchange, a refund will be credited to your original method of payment.

Return forms should be sent back to us at:

FLOWER Online 2 Clapham LaneCottesloe WA 6011

IN STORE RETURNS POLICY

If you purchase an item in store and change your mind we will gladly offer an exchange or store credit note. Items must be returned within 10 days in as new condition with tags attached and accompanied by the receipt. We are unable to offer a refund for non faulty items purchased in store.