Income Assistant

Income Assistant Walton-on-Thames, KT12 Salary: Up to £20,000 per annum depending on experience Excellent benefits Permanent - Full-time We are transforming our customer experience and have just reshaped our Income Team. This role is an exciting opportunity to make a difference and to champion and help support the delivery of rent arrears intervention and prevention work. If you are looking for a rewarding new challenge, take satisfaction in helping people, want to work with a committed, passionate and supportive team who are determined to be the best they can - read on About the role As an Income Assistant you will be responsible for: - Resolving straightforward day to day Income related customer enquiries including rent, service charge & income recovery issues, whether this is by giving advice directly or signposting to other agencies and statutory bodies. - Providing effective administrative support to the Income team by using your excellent administration skills. - Supporting Income Officers by dealing with low-level arrears cases, former tenant arrears and managing department correspondence. - Taking rent payments and administering direct debits. - Managing and allocating incoming electronic and voice mail communications. - Supporting the provision of key performance information electronically and manually in a timely manner, including financial and numeric tasks. - Providing cover for our customer advice team, including taking telephone calls and reception duties. About you We are looking for someone who shares our passion and our values - someone who is as committed to helping and supporting our customers as we are. You will - Have first-rate customer-service skills, a positive outlook and the knack of engaging with people, possibly during difficult times. - Enjoy meeting new people every day and working as part of a team - Be self-motivated and able to work on your own initiative - Be personable and able to communicate clearly both verbally and in writing - Demonstrate competent IT and administration skills - Be able to work flexibly when needed PA Housing offers successful candidates a range of benefits including generous paid annual leave allowance, opportunities for future learning and development and membership of the Social Housing Pension Scheme. This role is subject to a disclosure with the Disclosure and Barring Service. Closing Date: 20th August 2017 How to apply: Please click the apply button to go to the recruiter's website where you will be required to complete the application process.