Onesizedoesnotfitall

Because every client is different, our support offerings and practices are flexible enough to meet exact customer requirements. It can be structured as a simple IT support package or as a complete outsourced ICT team with business features that includes asset management, operations management reporting and integrated account management services through a single focal point.

Support

Business relies on IT and expects that systems and applications perform at full potential and available 24 x 7. Identity Solutions is an authorised warranty and support provider for a number of IT vendors. Clients can source warranty and support and combine support and maintenance programs from different vendors under a single support contract with Identity Solutions.

Having a single support centre to contact reduces incident resolution times and support costs. In addition, customers that use vendor support via Identity Soltuions get a benefit of accessing local experts, often those involved in the product design and deployment, rather than off-shore support personnel.

CustomSupport

Custom Support allows to selectively outsource and hand over IT tasks that customers cannot or prefer not to deal with themselves. It provides access to Identity Solutions' internal technical team with “niche” skills to help with variety of issues, including 'how to', application configuration and upgrades, customisations and use of products, problem investigation and triaging, performance issues, security incidents, etc.

Custom Support may include multivendor product support, solution integration interfaces and operating environment support. Custom Support can be offered on-demand, as managed service or using a retainer arrangement.

At Identity Solutions we offer Hardware, Software and Custom Support Programs using different Levels of Service. Customers may choose SLAs and the support coverage that best suits their business needs. Please contact us to understand how we can assist and to request a quote.