Trade Enquiries

Amend or Cancel My Order form

I wish to cancel an order or an item on an order, request a refund or a replacement product.

Please complete the form below giving us as much information as you can. Please include your account and order number and full contact details.

I don’t know my order or account number

If you’ve received a delivery, your order number and account number can be found on the packing slip contained within your delivery. If you ordered online, these details can be found on your order confirmation email, alternatively within your order history in the My Account Area.

Write to us

Please include as much information about your problem and your order as possible. If your product has failed or arrived in poor condition, it would be really helpful if you could include a photograph of the product.

Phone us

Telephone: 0333 777 3936. Lines are open 8am to 8pm Monday to Friday and 9am to 5pm weekends. Calls cost the same as calling 01 and 02 numbers and count towards inclusive allowances on landlines and on mobiles