IT Application/Software Support Analyst

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Job Description:

Role: IT Application/Software Support Analyst

Location: Sheffield

Skills: Application/Software Support, SQL Server, Windows Server

Salary: £20,000 - £25,000pa (Depending on experience)

Excellent opportunity for an application support analyst to join a fast growing software provider, who are a Microsoft Gold Partner, as part of the support function to customers. The application support professional will deliver software support to customers on the companies product suite, demonstrating excellent communication and troubleshooting skills.

The role requires a proactive mind as the application support analyst will be identifying potential issues on customer sites, be expected to investigate, fix, and then prevent these from occurring on other customers sites, whilst also suggesting potential improvements.

Key experience required for the application support professional:

2+ years experience in an application/software support environment

Excellent communication skills - Being able to communicate with customers, building a trusting, and effective, relationship

Experience with Windows Server and SQL Server

Able to manage workload, troubleshoot and escalate issues to the more senior team when necessary

This role offers a great opportunity to be part of a company that is a Microsoft Gold Partner, with great potential to grow within the organisation, learn new skills and develop. A competitive salary and great benefits are also on offer.