Journal

Operations Director job at HappyFresh Thailand

HappyFresh is a new, fast-growing food eCommerce company in South East Asia. We enable customers to order a full assortment of high quality, fresh groceries from their favourite supermarkets via a mobile app and have them delivered to their doorstep in the next hour. Backed by experienced investors and built by seasoned entrepreneurs, we currently operate in Indonesia and Malaysia, and are planning to expand to other South East Asian countries very soon. If you enjoy an international, fast-paced, and fun work environment and are passionate about eCommerce, we look forward to hearing from you. Join the HappyFresh Family!

What You’ll Be Doing

Fully responsible for the Personal Shopping, Logistics, Production and Customer Service teams

Hiring top talent for these teams

Developing an effective and efficient operational process strategy that fit local process and market as well as continuous working on process optimization

Working closely as a partner to Country MD as well as the regional team

Leading projects to improve service quality and customer satisfaction

Expanding HappyFresh’s operations to new neighborhoods

Tracking critical service metrics for your market

Sharing best practices with Operations Director for other territories

Managing projects in a dynamic and fast-paced environment

Managing the team and maintaining a positive work environment with good team spirit between departments.

Who We Are Looking For

Operational management experience in eCommerce

Hands-on experience in at least one of the operational branches: logistics, content and customer service

Entrepreneurial mindset

Leadership skill with recognized the ability to drive team members, good interaction/relationship, leading a team and bring operations become highly efficient.

Strong work ethic and drive, high attention to detail, and desire for a high level of ownership

Ability to analyze data, make decisions, and execute efficiently

Ability to work hard, hustle, and get things done

Ability to work in a fast-paced, constantly evolving environment

Strong track record of hitting targets

Previous experience working in a start-up or dynamic high-growth company a plus