No picture with new Logitech web cam

I have just installed my second Logitech Quickcam messenger both have had the same problem. After installing I get the first set up screen where I can see myself fine but when the audio adjustment screen comes up there is a red cross. On closing this screen and going to the main screen and click quick capture there is no picure at all, just a black screen. I have tried uninstalling and reinstalling but cannot get a picture now even on the set up screen. This is the second camera with the same problem so I wonder if it is my computer.

I fairly new to computing perhaps you can help. do you mean go to my computer right click on the drive containing the CD and click open which I have done but there is no folder called read me I have - Auto run, drivers, fotoware, LDM, Microsoft,MVideo, Quickcam, techsupt, then just the autorun and install symbols. I dont know if this makes any difference but this is an OEM web cam.

Press the Windows Key + E It will bring Up Windows Explorer that show's folders in a tree starting at the Root C:\ at the top if you click the + at the side it expands the tree to show other folders. You should see the drive with the CD in it. When you put the CD in holding the shift key down until the CD drive light stops flashing will stop the cd auto running. then in the cd tree do the same as the above click the + to expand till you see the readme folder click the + to see the Enu folder click this and it will show a file on the right double click this file to read it.

Yours then is different to mine. This is the test from the one on my CD.

4. TROUBLESHOOTING

4.1 "Camera is currently in use by another application"

If you receive an error of this type, check the following: - Another application may be utilizing the camera. Only one application can use the camera at a time. - Verify that the camera is connected to the USB port. - Verify that the USB port on the computer is enabled (check the computer documentation) - The USB port is not functioning. Connect it to another port. If using the camera on a hub, try connecting it directly to the USB port on the back of the computer. - The camera driver is not installed. Reinstall the QuickCam software.

4.2 Camera does not function after returning from Stand-By

Some computers systems, especially notebook computers, when going into Stand-By mode, turn off power to the USB port. When this occurs, the camera is no longer detected when resuming from Stand- By. To re-enable the camera, unplug and re-plug the camera into the USB port. If camera is still not recognized, restart the computer.

4.3 When trying to preview a SpotLife broadcast, you may receive the following error, "Unable to connect to server. Check network transport settings or run auto-configure." This can occur if your internet connection is through a firewall. To resolve this, right click on the RealPlayer preview window on the web site and select Preferences. On the Transport tab, change Network Transport from TCP to HTTP.

4.4 If you receive a "Failing to register CTL3D32.DLL.", it may be caused by a duplicate or incorrect version of the file CTL3D32.DLL installed on the system. To correct this, please try the following:

1. Search the hard drive for files with the name CTL3D32.DLL. In Windows 95/98, click on "Start", "Find", then "Files or Folders". Once the file is located write down the locations and follow steps below.

2. In Windows 95/98, click "Start", then "Shutdown and Restart the computer. Go to the directories where you found any additional copies of the file CTL3D32.DLL and rename them. For example, if you found one in C:\WINDOWS, do the following:

4.5 If you are using AOL or Prodigy as your ISP or receive a network error when trying to use the SpotLife service, you may need to configure your proxy server. To do so …

1. Close the QuickCam application 2. Open "Internet Options" in the control panel 3. Select the "Connection" tab 4. Go to "LAN settings" 5. Verify that a check has been placed in the box next to "Use a proxy Server" 6. In the proxy server section, click on "Advanced" button 7. Verify you have a check mark in "Use the same proxy server for all protocols" 8. Click on OK, a message will pop up regarding the possibility of not being able to connect to the internet. Click "NO" 9. Open the QuickCam application and complete the registration process.

If you are still experiencing problems …

1. Close the QuickCam application 2. Open "Internet Options" in the control panel 3. Select the "Connection" tab 4. Go to "LAN settings" 5. Remove check mark from the box next to "Use a Proxy Server." 6. Click on OK, a message will pop up regarding the possibility of not being able to connect to the internet. Click "NO" 7. Open the QuickCam application and complete the registration process.