Customer Voice Panel

Customer Voice Panel

Aurora Energy is your local electricity network provider and we want your input.

How we use energy is changing rapidly and a range of new technology choices is becoming available for electricity consumers.

As Aurora Energy carries out a major renewal of our network, we know it’s important to understand your needs and to keep you updated on what you are interested in - and communicate through the channels that suit you best.

As part of our commitment to better understanding the needs of our customers, we've set up Customer Voice Panels to hear directly from local electricity customers.

Our first sessions were held in August 2018 and members of the Panel will meet three to four times a year to help us understand what our customers expect from us and how we can best communicate the information they want to know about.

If you would like to participate in future Panels, please register your interest below with the following information that will help us select a Panel that reflects the views of local electricity consumers. Those selected to participate will be contacted directly by the team at Aurora Energy to explain what is involved and to confirm your interest.

Criteria

All Panel participants will receive a gift card in appreciation for each panel session they attend.

All Panellists must be a residential or business customer on the Aurora Energy network, be 18 years or older, and be either the person responsible for paying the electricity bill or have a say in who your electricity retailer is.

Aurora Energy will select approximately 8-10 people in each region from those who register to become part of our Panel, and will make direct contact with those customers to explain what is involved and to confirm their interest.

We want to hear views that are representative of local electricity consumers, so for that reason, people with a background, or current or previous employment, in the energy industry, Aurora Energy or its contractors are unable to participate as a panellist.

Registration of interest in Customer Voice Panel

Name *

Address *

Daytime contact phone number *

Contact email address *

Are you responsible for paying the electricity bill or do you have a say in who your electricity retailer is? *

Yes

No

Occupation *

Age range *

Please describe your home status *

Have you recently: *

Are you a business owner? *

Yes

No

If yes, please describe your business:

Do you have a background in the Energy Industry or are currently, or have you ever been, employed in the Energy Industry? *

Yes

No

Are you currently, or have you ever been, employed by Aurora Energy, or by one of its Contractors? *

Yes

No

Will you be available to participate in a session 3-4 times per year, for approximately 2 hours each session? *

Yes

No

Which session location would be easiest for you attend in the evening? *