More about PARKROYAL On Pickering

"Thanks for your great hospitality!"

Kha L.

|

December 28, 2017

An overview

PARKROYAL On Pickering is renowned as Singapore’s hotel-in-a-garden and is conveniently located at the crossroads of bustling Chinatown and Singapore’s central business district. This luxurious award-winning hotel is within a short walk of key heritage attractions, including Thian Hock Keng Temple, Chinatown Heritage Center, Clarke Quay, and chic bars and cafes in Ann Siang Hill and Club Street.

The 367 elegantly furnished guestrooms and suites offer spectacular views of the city and the hotel’s sky-gardens. All rooms come with complimentary Wi-Fi and broadband Internet access, in-room amenities, and a well-stocked Executive Bar.

A dedicated wellness floor is available on level 5! Work off the jet lag, enjoy a relaxing dip in the outdoor infinity pool, or simply unwind in one of the unique birdcage-inspired cabanas. For a truly sensational holiday, pamper yourself with holistic body and beauty treatments at the award-winning Singapore’s St. Gregory Spa. Conveniences include a tour desk, business center, and meeting spaces catering for up to 500 guests.

Enjoy a repertoire of Asian cuisine, savory Peranakan dishes, and international specialties at LIME, an open-kitchen concept restaurant and bar located on the street level of the hotel. Additional benefits awaits Orchid Club guests at the Orchid Club Lounge.

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Nearest essentials

Airports

Changi International Airport (SIN) - Singapore

17.9 km

25 minutes

Hang Nadim Airport (BTH) - Indonesia

34.5 km

Public transportation

Chinatown MRT Station

260 m

4 minutes

Clarke Quay MRT Station

330 m

6 minutes

Shopping

Orchard Road

2.0 km

Hospital or clinic

Singapore General Hospital

1.5 km

8 minutes

Convenience store

7 Eleven

250 m

4 minutes

Cash withdrawal

ATM

70 m

1 minute

Distances shown are straight-line distances on the map. Actual travel distances may vary.

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What to eat nearby

American cuisine

Draft and Craft

340 m American, Bar, Mexican

Billy Bombers @ The Central

350 m American, Diner

Table 24

390 m American, Contemporary, Fusion

Asian cuisine

Heng Kee Chicken Curry Noodle

50 m Asian, Chinese

Genki Sushi

150 m Asian, Japanese, Sushi

Luk Yu Restraurant & Teahouse

150 m Asian, Chinese

Chinese cuisine

Yan Palace in Chinatown

140 m Chinese

Hung Kang - Teochew Restaurant

170 m Chinese

Chongqing Grilled Fish

270 m Chinese, Grill, Seafood

What they offer

"Staff are friendly and welcoming."

Wei C.

|

December 29, 2017

Languages spoken

English

Chinese [Cantonese]

Chinese [Mandarin]

Internet access

Free Wi-Fi in all rooms!

Wi-Fi in public areas

Things to do, ways to relax

Fitness center

Massage

Steamroom

Garden

Sauna

Swimming pool [outdoor]

Hot tub

Spa

Dining, drinking, and snacking

Bar

Poolside bar

Room service [24-hour]

Coffee shop

Restaurants

Services and conveniences

Concierge

Dry cleaning

Smoke-free property

Currency exchange

Laundry service

Smoking area

Daily housekeeping

Luggage storage

Doorman

Safety deposit boxes

For the kids

Kids club

Access

Check-in/out [express]

Facilities for disabled guests

Security [24-hour]

Check-in [24-hour]

Front desk [24-hour]

Wheelchair accessible

Elevator

Pets allowed

Getting around

Airport transfer

Car park [on-site]

Valet parking

Car park [charges apply]

Shuttle service

Car park [free of charge]

Taxi service

Available in all rooms

Air conditioning

Hair dryer

Satellite/cable channels

Bathrobes

In-room safe box

Shower

Desk

Mini bar

Toiletries

Free bottled water

Non-smoking

Wi-Fi [free]

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What's nearby

Most popular landmarks

Merlion Park - 930 m

Battlebox - 1.16 km

Marina Bay Sands Casino - 1.39 km

Singapore Flyer - 1.93 km

Cloud Forest - 2.01 km

Orchard Road - 2.02 km

Supertree Grove - 2.2 km

Gardens by the Bay - 2.22 km

Universal Studios - 4.33 km

Sentosa Island - 4.52 km

Closest landmarks

Singapore Handicraft Centre - 150 m

Thong Chai Medical Institution - 170 m

Chop Wah On - 180 m

China Square Central Flea Market - 220 m

People's Park Centre Money - 270 m

China Square Central - 280 m

View Point - 290 m

Yue Hwa Chinese Products Emporium - 290 m

Jamae Mosque - 300 m

Sago Street (Street Of The Dead) - 300 m

Distances shown are straight-line distances on the map. Actual travel distances may vary.

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Property's guest policies

Children and extra beds

Minimum age of guests is: 0 year(s).

Guest's age

Extra bed

Infant 0-2 year(s)

Stay for free if using existing bedding.

Baby cot/crib available upon request

Children 3-11 year(s)

Must use an extra bed

Extra beds may be requested directly from the property; additional charges may apply

Guests 12 years and older are considered as adults

Extra beds may be requested directly from the property; additional charges may apply

Others

Please note that unaccompanied child check-in age should be minimum 21 years old.

Smoking is only allowed in designated areas. Guests smoking elsewhere are responsible for all costs, damages, and liabilities caused by smoking.

The Orchid Club room does not have a bathtub.

When booking more than 5 rooms, different policies and additional supplements may apply.

Extra beds are dependent on the room you choose. Please ask the property for more details.

The hotel is stunning to look at, and the service was never anything less than excellent. The location is very good - 2 minute walk to the nearest MRT, 10 minute walk to Clarke Quay and 20 minute walk to Marina Bay.

Reviewed November 19, 2018

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9.2

Exceptional

Li from Singapore

Couple

Superior Room

Stayed 1 night in November 2018

Overall stay ok”

Put up 2 requests to the reservation department which they promised to deliver but didn't. Only delivered 1 of the 2 requests. Abit of disappointment during check-in. Guess it is a miscommunication problem. Other than that, all was fine. Good.

Reviewed November 12, 2018

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9.2

Exceptional

Nartwanee from Thailand

Couple

Superior Room

Stayed 2 nights in November 2018

Love architecture, good breakfast, facilities and good services”

Nice space on 5th floor. They are flexible in giving check out time. Provide option of newspapers, TV channels.
Anyhow at the reception, there is always a queue to communicate with staff. Please spare your time. The room is a bit small, comparing to other hotel we stay on the previous nights, with a similar charge.

Reviewed November 12, 2018

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7.6

Very good

wei from China

Couple

Superior Room

Stayed 1 night in July 2018

overrated hotel”

the pool looks nice in picture, but it's actually very small and crowded. Low value for money

Reviewed November 06, 2018

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10.0

Exceptional

Wee from Singapore

Couple

Deluxe Room

Stayed 1 night in November 2018

Professional, warm, efficient ”

I planned a surprise staycation for my partner. Was thoroughly impressed with the service provided by Pickering, particularly Gwen (whom I understand from my convos with her, leads the hotel’s dedicated guest relations desk) - who provided me thoughtful, efficient and professional assistance throughout the stay. Everything was a breeze, and I couldn’t ask for more. Would come back here in a heartbeat.

Reviewed November 04, 2018

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6.4

Good

Boon from Singapore

Solo traveler

Deluxe Room

Stayed 1 night in July 2018

The Hardware is great but needs improvement on the staff”

Servive is hit and miss. Some staff were top notch while others left a bad taste in my mouth. The room given to me was great. Large and luxurious. Absolutely divine.

Reviewed November 02, 2018

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9.6

Exceptional

Mohamad from Malaysia

Family with young children

Deluxe Room

Stayed 1 night in October 2018

Great”

Great star

Reviewed November 01, 2018

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10.0

Exceptional

Boyoung from South Korea

Solo traveler

Superior Room

Stayed 1 night in October 2018

Awesome!!!”

It was nice hotel! Nice breakfast, room and service. Pool is fantastic. I want to go there again!!:)

Reviewed October 18, 2018

Dear Boyoung, thank you for sharing your positive experience with us. It’s always rewarding to hear from our happy guests and we hope to remain your hotel of choice during your next visit. Best regards.

Responded October 18, 2018

PARKROYAL On Pickering

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10.0

Exceptional

Wan-Rung from Canada

Couple

Superior Room

Stayed 5 nights in February 2018

Amazing experience ”

I would not hesitate on recommending PARKROYAL On Pickering to anyone. Usually it is quite expensive, but we went to Singapore at a low season in February. The rooms were on sale. We opted to include breakfast, and it was more than I expected. Breakfast buffet was top notch with lots of choices (western, local flare, or Chinese). The infinity pool was not huge but sufficient. The best part is that not many people use the pool, so it almost feel like a private pool for me. Location of the hotel is great. It is right beside the subway station. The mall beside the hotel has a supermarket that opens late and a food court. If you like local flares, you can also find a local food hall/market next to the hotel. Chinatown is also within 5-10 min. walking distance. All that said, I would come back to this hotel anytime.

Reviewed October 18, 2018

Dear Wan-Rung, thank you for the great review. We are thrilled to hear that you enjoyed your stay with us, and loved the facilities and convenient location. Indeed, our hotel is conveniently located near Chinatown MRT and the tourist attractions. We certainly appreciate you taking the time to drop us some feedback and look forward to having you with us in the near future

Responded October 18, 2018

PARKROYAL On Pickering

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8.8

Excellent

Steven from Singapore

Family with young children

Junior Suite (Triple)

Stayed 1 night in June 2018

Nice hotel”

Hotel is pretty new and the room is big and spacious. There is a hawker center within walking distance.

Reviewed October 15, 2018

Dear Steven, thank you for the review and we are happy to hear that you enjoyed your stay. It is great that you took full advantage of our location and walked to many neighbouring locations during your stay. The team at PARKROYAL on Pickering looks forward to welcoming you again for another refreshing experience in the near future!

Responded October 18, 2018

PARKROYAL On Pickering

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8.8

Excellent

Darren from Singapore

Group

Superior Room

Stayed 1 night in October 2018

It was incredible!”

This property continues to provide high service of hospitality which justifies my return to the property two year after. Kudos to the whole team for making it special for us! :)

Reviewed October 11, 2018

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8.0

Excellent

Peng

Group

Superior Room

Stayed 2 nights in October 2018

For my wife and friends holiday.”

My wife and friends really enjoyed during their stay in Singapore and PARKROYAL On Pickering.

Reviewed October 07, 2018

Dear Peng, thank you for taking the time to share your positive experience with us and we are looking forward to welcoming you back in the near future. Best regards.

Responded October 18, 2018

PARKROYAL On Pickering

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5.2

nur from Malaysia

Business traveler

Superior Room

Stayed 1 night in September 2018

Disappointing for the price you pay”

This is the first time i stayed here in this hotel, because i was awed by the architecture. Unfortunately what you see outside does not reflect inside.
The water bottles (recycle) that they provided in my room were expired a day before i checked in! I only realised this after i drank half of the bottle from the expiry date on the bottle cap.
At 2:30 am i tried calling the reception/room service to give me a wake up call and to order supper. I waited one hour and tried again at 3:40 and no one answered my call. I missed my breakfast as my mobile phone was not working. Very disappointing for the price that i paid - which is the same price as Fullerton Hotel (I always stay here but thought i wanted to try something new).
The swimming pool was always full as there were limited seats. I wanted to have a drink and relax near the pool ( Don't mind standing to be honest, but there was only ONE staff working to take orders).
The room smelt kindda musty when i checked in.

Reviewed October 03, 2018

Dear Nur, thank you for making PARKROYAL on Pickering your accommodation of choice during your recent visit. We regret to hear that you stay fell short of expectation. We have noted your comments and have shared your feedback with the relevant departments for their immediate review. We appreciate your patience in this matter and hope we get the chance to welcome you back for a more successful experience in the near future. Best regards.

Responded October 18, 2018

PARKROYAL On Pickering

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5.6

Jungeun from South Korea

Group

Junior Suite (Triple)

Stayed 2 nights in September 2018

THE WORST SERVICE EVER I'VE GOT. ”

(Sep. 22. 2018)
We visited Singapore to celebrate my mother’s 60th birthday and parents wedding anniversary travel.
I reserved the for 3 people but they didn’t prepare for extra bedding. I understand it happens so I request to the hotel to set one more person. I received the answer of yes! However, they just answered me yes, and i needed to wait for all day long.
I’ve asked extra bedding whenever I came back to the room. In addition, the one staff told me that they are going to change our room for some reasons, so we packed luggage. But nothing happens. Again waiting.
Finally, when they set the extra bedding, it surprised us. There was the only thin cover sheet on the sofa, WITHOUT PILLOW, BLANKET. Also, all amenity is only for 2 people.
It was the late night in SG and the day was the first day in SG. So our family are very tired and upset about this continued waiting and wasting time instead of taking a rest for the next day.
DON'T INFORM AS '3 PEOPLE AVAILABLE' with this bad service.

Reviewed October 03, 2018

Dear Jungeun, thank you for sharing your recent experience with us. We appreciate the honesty of your feedback and sincerely apologise for the inconvenience caused. We have shared your comments with the relevant department and taken steps to prevent this from recurring. We value your patronage and hope to welcome you back for a more successful experience. Best regards.

Responded October 18, 2018

PARKROYAL On Pickering

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9.6

Exceptional

Brooke from New Zealand

Family with young children

Superior Room

Stayed 1 night in September 2018

Exceptional”

Absolutely stunning hotel. Unfortunately it was only for a night. We would definitely stay again and hopefully for longer next time.

Reviewed October 01, 2018

Dear Brooke, thanks for the glowing review. We are great to hear that you enjoyed your stay and thanks again for making PARKROYAL on Pickering your preferred choice of stay.

Responded October 18, 2018

PARKROYAL On Pickering

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9.2

Exceptional

amy from Singapore

Couple

Superior Room

Stayed 1 night in September 2018

clean and beautiful interior ”

every thing from room to breakfast was very good. except the toliet did not come with the bidet spray which is weird.

Reviewed September 25, 2018

Dear Amy, thank you for taking the time for sharing your feedback with us. We are happy to hear you enjoyed the breakfast spreads and guestroom. We look forward to welcoming you back to our hotel-in-a-garden again in the not-too-distant future.

Responded October 18, 2018

PARKROYAL On Pickering

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9.6

Exceptional

Yang from Taiwan

Couple

Superior Room

Stayed 1 night in September 2018

Excellent hotel room and restaurant”

Excellent hotel room and restaurant

Reviewed September 25, 2018

Dear Yang, thank you for taking the time to share your positive experience with us and we are looking forward to welcoming you back in the near future. Best regards.

Responded October 18, 2018

PARKROYAL On Pickering

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5.2

Ei from Malaysia

Couple

Deluxe Room

Stayed 1 night in July 2018

Poor service and inaccurate information”

Service was slow and inefficient at all.
Website was not providing the accurate information.

Reviewed September 21, 2018

Dear Ei, thank you for making PARKROYAL on Pickering your accommodation of choice during your recent visit. We regret to hear that you stay fell short of expectation but hope we get the chance to welcome you back for a more successful experience in the near future. Best regards.

Responded September 25, 2018

PARKROYAL On Pickering

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6.8

Good

Salvatore from Australia

Couple

Deluxe Room

Stayed 2 nights in September 2018

Good”

Would love to speak to someone about my situation please

Reviewed September 17, 2018

Dear Salvatore, thank you for taking the time for sharing your feedback with us. We will appreciate if you could share with us more information about your stay. Best regards.

Responded September 21, 2018

PARKROYAL On Pickering

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8.0

Excellent

Boon from Singapore

Solo traveler

Deluxe Room

Stayed 1 night in July 2018

Hit and Miss”

The "hardware" of this hotel is lovely but the service is so-so. Some staff are very nice while others need coaxing.

Reviewed September 05, 2018

Dear Boon, thank you for sharing your feedback with us. We have noted your comment regarding the standard and service quality. We appreciate your feedback and will objectively review standard and service quality. Once again, thank you for your invaluable feedback. We look forward to welcoming you back again.