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Complaints – Which Trusted Traders

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 0113 436 0253, or write to us at S Barker Electrical Ltd, 5th Floor, 2 Wellington Place, Leeds. LS1 4AP, or email us at [email protected] and we aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.

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What Our Customers Say

5/5

What an absolute gem Simon is, from our first contact you can feel the passion he has for his work. He provided us with an extremely detailed and impressive written report on the state of our old 1935-1970s house wiring, easy to use online booking system and handy videos on his site on how to identify the cowboys with their ridiculously low quotes. Simon always kept us updated every step of the way, left the site clean and tidy, has a great personality and even made friends with our dog which is quite an achievement, highly recommended and definitely in our favourites list for any future work.

Robert Bailey – Osmondthorpe, Leeds

5/5

Simon has worked alongside our company now for nearly a year and throughout that time we have experienced nothing but quality of his workman ship and customer care skills towards our tenants. Simon’s work is crucial to the company as he is efficient, well skilled and has abundance in experience with rental properties and tenants. We value Simon’s work here at the office, as do our in house maintenance team and we continue to be appreciative of the services provided.

Maintenance Insight Group – Scarborough

5/5

Simon was extremely friendly and efficient; he liaised with the estate agent for the property I was buying to get the Electrical Installation Condition Report done the next day.

He also took the time to phone me to talk through the completed form, and explain what everything meant, and what issues needed urgent or less-urgent attention, which I really appreciated.