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Items Troubleshooting

This guide is designed to help you resolve issues related to the Items section of BackOffice. Whether you’re having trouble with browsing items or using Bulk Management, continue reading below for assistance.

When the quantity of an item reaches 0 in BackOffice, there is nowhere else to go but negative when another sale is made. Negative quantities affect inventory value, but can be easily corrected. Simply adjust to the correct quantity and receive inventory as more comes in.

When I choose my file and try to proceed, BackOffice says: “Imported file is invalid”.

This error means your file was saved incorrectly. Make sure the import file is in .CSV format. If you’re not sure how to check, try re-saving it from your spreadsheet software or visit the Bulk Importing support article.

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