Guest user
data collected from hotels reveals that
service via tablets is becoming
a preferred method of accessing and ordering
guest services.

Orlando,
Florida, October 4, 2012 – Intelity, hospitality technology
powerhouse identified last
month by The New York Times as “the digital edge” for hotels, released
the highlights of a two-year study of guestroom iPad usage. This is the
first
such study conducted using data from actual hotel guest usage

The study showed that 82% of guests used the tablet during
their stays on a year-round basis. April had the highest average guest
usage at
91%.

“Our data reveals that travelers are becoming increasingly
dependent on full service mobile enterprise platforms,” said David
Adelson,
Intelity CEO and president. “In-room tablets have quickly become the
new mark
of luxury service in hotels.”

Average number of uses (also called transactions) per stay
was 11.

Of the 35 hotel guest services offered, the three most
popular were:

In-room dining, 41% of total requests

Wake-up calls, 21% of total requests

Housekeeping requests, 7% of total transactions

Intelity’s ICE (Interactive
Customer Experience™) Touch on iPads is the first and only full hotel
service
enterprise platform in hotels. The award-winning technology was the
first to be
launched on iPads in hotel rooms in September 2010, just four months
after
iPads became available. Participating hotels in the two-year study were
all ICE
Touch equipped hotels.

Evidence of the effects of the mobile technology revolution
has already become evident in the travel industry surveys as well.
TripAdvisor
said recently that three out of four travelers consider their iPad a
carry-on
essential.

“It appears that guests are finding hotel services provided
on mobile devices to be more convenient than waiting on the telephone
or in a
line,” Adelson observed.

About Intelity

Intelity, headquartered in Orlando,
Florida, is the creator of the world’s
first fully integrated enterprise platform including an interactive
guest
services interface, ICE (Interactive Customer Experience™), with a
full,
real-time back-end management tool that measures ROI and integrates
with more
than 25 hotel management systems. Since beginning operations in 2007,
the
hospitality solutions company has grown exponentially and become a
pioneer in
hospitality technology with the deployment of ICE across four
continents
serving almost 500 hotels worldwide, including all major brands and
many
significant independents. The New York Times called ICE “the digital
edge” for
hotels. The customizable interface allows guests to arrange services
via an
in-room touch screen tablet (ICE Touch); smartphone and tablet (ICE
Mobile); TV
(ICE TV); laptop (ICE Connect); or touch screen (ICE Lobby). The ICE
platform
has been recognized industry wide earning Intelity the industry's “Most
Innovative
Hospitality Technology” award in a vote by hoteliers and the Business
Traveler
Innovation Award for Best Travel Convenience & Efficiency
Innovation.
Become acquainted with ICE and learn what Intelity’s hotel partners are
saying
on the Intelity website www.intelitycorp.com.
For more information, please call 1-888-RevPAR-1 (1-888-738-7271) or
follow us
on Twitter (@Intelity).