Create an entry point type for Service Mapping

Create an entry point type for Service Mapping

An entry point is a property of a connection to an
application configuration item (CI). You can create a new entry point type in addition to preconfigured entry point types in
Service Mapping.

Before you begin

Role required: sm_admin or admin

About this task

Service Mapping starts the
discovery and mapping process for every business service from the entry point you
define for it. In addition to this, Service Mapping patterns use
entry points to discover CI outbound connections.

Service Mapping comes with a
wide range of preconfigured entry point types that cover most commonly used
applications. If your organization uses a less known or proprietary application that
does not have a corresponding entry point type in Service Mapping, you must
create it.

Entry points are modeled in the ServiceNowCMDB as CIs of endpoint
type.

Like any other CI type, an entry point contains several important definitions that
apply to all CIs belonging to it:

CI attributes are added as fields to the CMDB
tables.

There are special attributes
(identifiers) that help Service Mapping to
differentiate between new and existing CIs.For example, if there is an Active Directory Forest endpoint CI type
defined in CMDB, and Service Mapping
discovers an Active Directory Forest CI, it processes it using identifiers
and recognizes it as an updated version of the Active Directory Forest CI
that exists in the system, not a new Active Directory Forest CI. Unlike with
regular CI types, identifiers for new endpoint CI types are created
automatically.

CI type hierarchy. Preconfigured CI types that
come with the ServiceNow
platform form a hierarchy where some CI types serve as parents to others who
automatically receive their parent's attributes in addition to parameters you
configure specifically for them. CI type hierarchy is used widely for
configuring CI behavior, relationships, and display. Child CI types inherit
their parents properties. Create standard entry points as child CIs for the endpoint CI type, which
creates an extension for the cmdb_ci_endpoint table. For entry points of
inclusion type create child CIs for the inclusion endpoint CI type extending
the cmdb_ci_endpoint_inclusion table. In an inclusion, a server hosts
applications that are treated as independent objects.