I have lost over 18000 EC for the Nemo event when the crab shooing started. I have filled out a ticket (18772483), but am concerned that the response time will not be soon enough for me to get Squirt and the new attraction tomorrow which will put me seriously behind in the event.

The sequence of events, that I can recollect:I bought a Moana pack of 6 chests which I opened. I closed the game shortly a short while after I opened the chests. I re-opened the game, and got some competing pop-up messages. One said the Shooing the Crabs had started and the other message said the event ended and they converted my 18000 EC to 9 gems which is what happened-- 9 new gems at a loss of 18000 EC.

With all due respect, I would prefer my 18000 EC back as I painstakingly built that up over many days.If I don't get this back soon, I may revert to a previous days progress on a different device. Yes, I will lose other progress, but seriously guys, 18 THOUSAND EC!!! Who wouldn't be upset?

Hello. I had the same issue of losing my event currency yesterday (8/16/19). I had bought the bundle for the relics and chests around the middle of the crab challenge and shortly after opening the chests I recieved a message saying that the event had ended and that all of my event currency had been converted. I had over 19,000 in event currency and had to begin from zero again. I also lost my leaderboard spot, but my main concern is the lost event currency as I am now behind on welcoming squirt and getting the attraction. I submitted a ticket with gameloft and the ticket number is 18778165. Any help would be greatly appreciated.