Careers at Boson | Current Openings

Customer Service Associate

We have an immediate opportunity for you to work with the industry leader in the IT certification preparation business. Customer Service Associates are responsible for professionally and patiently responding to all customer inquiries about the purchase and use of Boson Software products via telephone, customer support ticket and e-mail systems. Our product line includes our NetSim® Network Simulator, ExSim-Max™ Practice Exams, Marketplace exams and Courseware. Use your great people skills to help increase our sales and maximize satisfaction for our international customer base while learning about the IT certifications we support.

Our preferred candidate has a degree in IT, Business, Communications, Marketing or other related discipline. One to two years of practical work experience is expected. Experience with computer-based training applications, help desk, networking and/or the IT certification process will be preferred along with competency using Microsoft Office including Word, Excel and Outlook. Additionally, your willingness to patiently listen to the customer and creatively and enthusiastically solve problems is necessary. Must demonstrate excellent verbal and written communication skills.

This position interfaces with a variety of corporate team members. Typical of most desk jobs you will be using a computer and monitors, mouse, telephone and reference materials including books. Expect to work seated, steadily taking phone calls and responding online to a variety of support tickets and e-mails throughout your day, 9:00 AM until 6:00 PM, with one hour for lunch. This position is full-time, salaried, non-exempt and is based in Nashville, Tennessee, (Donelson) near the airport. Send resumes and cover letters to HR@Boson.com.

Working at Boson

WHAT YOU WANT

You want more than just a place to work. You want to be a valued contributor to the success of a business that knows the meaning of teamwork and recognizes accomplishment. You want to be motivated to do your best. You want to be trusted and respected and given room to grow in a creative environment.

WHAT WE OFFER

Boson is a small, privately-held business that offers challenging and fulfilling opportunities where you can hone your skills and help develop our best-selling NetSim® Network Simulator and ExSim-Max™ Practice exam products and Boson Instructor-led Training services. Every team member is important so we carefully select new employees and work hard to make sure they have a great experience with us. We offer a competitive salary and a comprehensive benefits package including medical and dental coverage with health savings account (HSA) contributions, life and disability insurance, a 401(k), three weeks of paid time off, nine paid holidays and flexible work hours in our Nashville, Tennessee, and Tampa, Florida, locations. Sorry, we do not have a ping-pong table or an in-house gym, but we embrace every opportunity to eat pizza and celebrate birthdays in a comfortable, welcoming environment.

Boson Software, LLC is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to you and all other persons without regard to race, color, religion, national origin, sex, marital status, age, veteran status, disability or any other characteristic under applicable law. Furthermore, we will not tolerate any form of discrimination or harassment of our employees by co-workers, supervisors, customers or vendors. This commitment extends to our policies on recruiting, advertising, hiring, placement, promotion, training, transfer, wages, benefits, termination or any and all other privileges, terms and conditions of employment.

WHAT WE WANT

Boson accepts resumes from candidates with a unique blend of hands-on experience with Cisco®, Microsoft® and other disciplines along with the ability to translate that experience in writing. We search for well-qualified content developers, editors, programmers, and marketing, sales and customer service team members. Additionally, if you are a skilled IT instructor, let us know. Tell us why you believe you could be our next team member with a well-written cover letter and resume sent to HR@Boson.com. We are unable to offer any sponsorship or relocation assistance at this time for any position.

PREFER THE FREELANCE LIFESTYLE?

We invite you to consider becoming a Boson Marketplace Author. Write an exam in your area of expertise and let us market it for you on our Web site. Please visit our Authors page for additional information on this opportunity.

Boson specializes in providing robust examination preparation materials used by individuals, businesses, academic institutions and government entities around the world.