What causes data loss?

Data recovery may become necessary for a wide variety of reasons, but generally the failure can be categorized as resulting from physical
damage or logical corruption.

Physical Damage

Moisture contact or penetration

Exposure to extreme temperatures

Variations in humidity

Shock or force sustained

Defective mechanical or electronic components

Spike or surge in power source

Degrading read/write heads

Logical Corruption

File System formatted

Operating System reinstalled

Files deleted or recycled

Software (ScanDisk, CheckDisk, Defrag)

Virus intrusion

Broken or corrupted RAID array configuration

What is data recovery?

Data recovery is the process of recovering data from storage media when it cannot be accessed normally. Hard drives are among the most
common types of storage media requiring data recovery. However, there are many other forms of electronic, optical, and magnetic storage
media that can become damaged or corrupted. Data recovery is generally considered to be the last resort when all other attempts to
retrieve the data have been exhausted.

How does data recovery happen?

The data recovery process depends on the type of recovery necessary for your particular situation. Our specialists begin with a diagnostic
process to determine which solution fits your needs and then you are contacted to discuss your quote.

How long does data recovery take?

We have three data recovery service options:
Emergency Service - 24 hour turn around time
Priority Service - three day turn around time
Standard Service - two week turn around time

If necessary, a diagnosis and price quote can be obtained within 4 business days.

How much does data recovery cost?

Data recovery costs can vary depending on the type of storage media, severity of damage, specialty parts, and turn around time required. We
have solutions starting at $350.

What is the success rate of data recovery?

The good news is, although there is no guarantee that data can be recovered, our team of specialists have years of success recovering data
from all types of media. If it can be recovered, Data Doctors will do it!

The success of data recovery depends on the nature of the damage to the storage media. Unfortunately, chances for successful recovery decrease
if there is physical damage to a hard drive's platters or magnetic layer. Severe physical failure can cause irreversible damage to any kind
of magnetic storage media.

Is there anything I can do to recover my data?

Users inexperienced in data recovery can cause more damage to their storage media when attempting to recover data themselves. If you are in
already in a data loss situation, contact our Data Recovery Specialists right away to discuss your options for safe data recovery.

What is the data recovery confidentiality policy?

Our Data Recovery Lab is a secure environment. All customer data is kept private and laboratory access is controlled to ensure only
appropriate specialists handle sensitive information. We are regularly contracted to recover classified data for the government and
private organizations. Data Doctors is accustomed to the level of privacy and protection that classified materials require. We provide
the same level of protection to all of our customers.

Optical Discs - Used to store files from several megabytes to several gigabytes in size. Media examples: CDs, DVDs and Minidiscs

Flash Cards - Used to store photos in digital cameras, music in MP3 players, PDAs and files for many types of applications. Media
examples: CompactFlash, MemoryStick, SD, SmartMedia and xD cards

Can you recover data if I've had a virus attack?

Most viruses attack files that the computer uses to function normally. A security breach can result in noticeable performance changes,
random rebooting, adware, spyware and even missing files. The majority of these issues can be addressed with our Comprehensive Overhaul
Service. In the event the virus deletes or corrupts files, Data Doctors is experienced in repairing this type of damage.

From what operating systems can you recover data?

We recover data from a variety of operating systems. The most common platform in use today is Microsoft Windows. Other widely used
operating systems include: OSX, RedHat and FreeBSD.

Here is a breakdown of different operating and corresponding file systems:

What can I do to protect my data?

The best protection against data loss is a proper backup system. Data Doctors provides many data backup solutions and can tailor one to
meet your needs. Download our FREE Data Disaster Prevention Guide and contact your nearest Data Doctors location to discuss which data
backup solutions will be best for you.

How do I pack my drive for transportation to the recovery lab?

Ideally, you will not have to worry about packing your media. Find the Data Doctors location nearest you and bring your storage media to
us. Our specialists will package your device securely and handle transporting it safely to our Recovery Lab.

For more information, contact a Data Recovery Specialist directly.

To start the data recovery process, or if you have any other questions, contact our Data Recovery Team at:

866-567-8328

Testimonials

Thank you for helping us battle the hoards of viruses out there! Your email messages on what's new and infecting us are helpful. We contracted the recent SASSER worm and your direction to 'fix' it worked perfectly.

Thanks again!!

-- Rod

I purchased a newer Dell laptop from a private party, and immediately began experiencing OS problems. Dell refused to offer any technical assistance because the prior owner was no longer available to transfer ownership and all warranties (including tech support) to me. After many failed attempts with computer superstores and local computer service shops I contacted Dale at the Flagstaff, Arizona DATA DOCTORS. Dale promptly made few suggestions that immediately cleared up most problems and offered for me to bring in the laptop for a free evaluation, at which point he, again at no cost, made recommendations that completely fixed the problem. That's customer service!!! Any money that I will have to spend in the future on any computer needs will definitely go to Data Doctors. Dale's very knowledgeable, he's the man!!!

Customer Support

We're not in the Computer Business, we're in the People Business! We have the most comprehensive and efficient technical processes in the industry, forming the core of our high quality service offerings. Our customers are the most important part of our business and we empower our friendly, trained staff to spoil you. In addition, we have a dedicated Customer Support team standing by to help when needed. If you're not satisfied, we're not done! We guarantee satisfaction.

365DAY warranty

We provide a 1 year warranty on new parts and computers we sell. If you think there are issues after a repair, please visit Data Doctors as soon as possible for no-cost diagnosis. We'll quickly diagnose and replace defective parts used during the original repair. Please keep in mind that this warranty does not cover damage you cause (such as broken screens) or water damage done to your device after the initial repair. Refurbished parts generally carry a 90 day warranty.

SATISFACTION
Guarantee

We've been helping people with technology for nearly 30 years. We were fixing computers when break dancing was cool! We've developed a service process that's second to none to ensure the best service and the fastest time. We spend time with you at check-out to make sure it's exactly the way you want. If things aren't perfect, we do whatever it takes to make things right! Data Doctors sets the gold standard when it comes to customer satisfaction. That's why we've received more awards for customer service and satisfaction than anyone else in the business.