Update

Arvid Bux
premium

Asked on Mar 12, 2014 - 00:52 UTC

Hi there,

the recent Outlook Plugin update broke the ability to click on a task and an archived email. Before that, it would perfectly but ever since the update I can click the link but nothing opens anymore. I even tried creating new tasks with emails received since the update but even then nothing works.

All responses

Which version of our Outlook Plugin are you running? Within the Control Panels' Add/Remove menu you can see the version.

Email links when moved were broken in the old version and this was resolved since two updates ago.

Regards,
Brendon.

Arvid Bux
premium

Replied on Mar 12, 2014 - 03:58 UTC

Hi Brendon,

it is 2.6.5.0. And I know that the newest update would fix the broken links. As mentioned it worked perfect until I had an update last week after which it all stopped working.

Regards,

Arvid

David Trey
staff

Replied on Mar 12, 2014 - 14:51 UTC

Hello Arvid,

Please send logs from this location: %userprofile%\AppData\Local\Todoist\Outlook to david@doist.io and brendon@doist.io including the link to this thread for reference.

Best regards,
David

Arvid Bux
premium

Replied on Mar 12, 2014 - 15:26 UTC

Hi david,

everything is sent.

Arvid

David Trey
staff

Replied on Mar 12, 2014 - 15:49 UTC

Arvid,

Thank you, I've passed them to the developers.

Best regards,
David

Arvid Bux
premium

Replied on Mar 18, 2014 - 16:00 UTC

Hi David,

any idea? Just noticed that for a very old email it still works, but for new emails it doesn't work. This was the feature I moved everything over to Todoist.

On my end nothing changed besides that Todoist received an update.

Thanks,

Arvid

David Trey
staff

Replied on Mar 19, 2014 - 13:22 UTC

Arvid,

We're still looking into this, sorry for the delays :-(

Best regards,
David

Arvid Bux
premium

Replied on Apr 16, 2014 - 22:17 UTC

David, almost a month later. Any news?

Brendon Wadey
staff

Replied on Apr 16, 2014 - 22:26 UTC

Arvid,

We are sorry about that but unfortunately we have no update, its taking longer than we had hoped.

Regards,
Brendon.

Arvid Bux
premium

Replied on May 13, 2014 - 21:34 UTC

Almost one month further and no update. I'm sorry but this is ridicilous. The Outlook plugin worked prior to the recent update of the plugin, after that all stopped working. So maybe just give me the older version back so that at least I can use the product. Now it is completely disconnected from Outlook. The link between Outlook and Todoist was the primary reason why I went with this product and went pro.

Arvid Bux
premium

Replied on Jun 20, 2014 - 19:31 UTC

Brendon... two months further and no update. I'm loosing important tasks as the Todoist task doesn't pull up any email. I even upgraded to Outlook 2013 now and still the same issue.

David Trey
staff

Replied on Jun 20, 2014 - 19:37 UTC

Hello,

We're very sorry for the delays and the inconvenience, we're working on updates for our Outlook plugin.

In the meantime, we've added 2 extra months of Premium to your account.

Best regards,
David

David Trey
staff

Replied on Jun 30, 2014 - 16:28 UTC

Hello,

This issue should now be fixed, please let us know if it persists.

Best regards,
David

Arvid Bux
premium

Replied on Jul 02, 2014 - 18:31 UTC

Ok. And how do I get the latest version? Just downloaded the file and that was still 2.6.5.0

David Trey
staff

Replied on Jul 02, 2014 - 20:28 UTC

Arvid,

I'm sorry for the misunderstanding, I was referring to the issue with sending emails as tasks where they weren't converted into notes.

As for direct linking to tasks through the Outlook plugins, though we can't reproduce it, it's on our developers' to-do list, as soon as we have any news, we'll let you now. Sorry for the inconvenience.

Best regards,
David

Arvid Bux
premium

Replied on Jul 02, 2014 - 21:13 UTC

I hope my initial issue was clear then? And as mentioned before, it did work until there was an update of ToDoist and it became buggy.

Brendon Wadey
staff

Replied on Jul 02, 2014 - 22:43 UTC

Arvid,

As David said, the issues with the Outlook plugin is not yet resolved, we are having too many issues with and are trying our best, though its not been easy to reproduce. We are hoping to make some progress soon.

Regards,
Brendon.

TD

Thierry Dalon
premium

Replied on Jul 03, 2014 - 18:04 UTC

Hi
I've noticed to add an email as task you have to have to Tododist Panel expanded. If it is minimized/collapse and you click on the Todoist Ribbon button it won't work.
HTH

Arvid Bux
premium

Replied on Sep 03, 2014 - 20:32 UTC

Hey Brendon/David,

I noticed a new version for Todoist in Outlook popped up. Any ideas whether this specific issue was fixed?

Thanks!

Arvid

David Trey
staff

Replied on Sep 03, 2014 - 21:15 UTC

Hello Arvid,

We're not always aware what fixes these micro-updates contain. Any new features are announced on our social media channels, our blog and through a newsletter. All reported bug fixes are announced in the related threads containing the reports. Aside from that our devs constantly improve Todoist's performance and fix minor glitches, some of which require a reload of the content - that's when the "New version" alert pops up and clicking on it reloads the content :-)