Hilt Kit sabers come unfinishedHilt kit sabers do not have electronics or other ancillary parts unless otherwise noted by CCS.Hilt kit sabers will require assembly and installation by an official installer, or the end user, unless otherwise specified by CCS.

Shipping & Handling (Warranty & Returns):

Shipping charges are based on items ordered. Rates vary. Shipping done through US Postal Service, exclusively. Contact us for international shipping costs.

Payment:Email us at sales@cloudcitysabers to check inventory and availability. We will then verify your order and send you a PayPal invoice. Once your payment is received we will begin preparing your order and get your item(s) delivered to you. We also accept all major credit cards via PayPal.

Return Policy:ALL SALES ARE FINAL, WITH EXCEPTION OF MANUFACTURER DEFECT: Item(s) must be returned within 10 days of receipt of product. You are responsible for paying return shipping on a case by case basis. Allow 7-14 business days for refund after return is accepted.

Accepted returns:A defect or flaw in the finish or production of the product itself; we determine if we will grant your refund. Contact us via email if there is an issue or a problem with an item, and we will do everything to take care of it. If damaged is caused to a product during the shipping process, provisions for that situation have been included in the shipping fee. Time must be allowed for the carrier time to inspect the damaged item per their policy.

Modular Parts-

Shipping Policy:

Most orders will ship within 1-3 business days.Orders with custom coating can take up to 3 weeks to ship.Orders with custom work, drill and tap, or other parts that need to be assembled or modified can take up to 2 weeks to ship.

Return Policy:

No returns on electrical items, custom items, hilt kits, custom coated items, or any items that have been modified in any way.If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 15 days of the day the item was delivered to your shipping address.We will issue a full refund on receipt, excluding the original delivery charge (shipping and handling) if returned in it’s original condition.Returned items should be unused and must be returned in original condition along with a copy of the original invoice. Abused, neglected or altered products are excluded from this guarantee and will not be returned, replaced or refunded.Goods will only be accepted for return if they are postmarked within 15 days of the Delivery Date, unless we have notified you otherwise.You must include a copy of the original invoice along with the return.Delivery charges are not refundable.The cost of returning the item to us is your responsibility.The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.Allow three weeks for a refund.

PayPal Chargebacks

Fraudulent chargebacks will be disputed and may result in criminal charges for theft and/or felony postal fraud. Filing a chargeback is not an acceptable method of requesting a refund or cancellation. We ship all our orders with signature confirmation to prevent theft.

What information do we collect? We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for? Any of the information we collect from you may be used in one of the following ways:

-To personalize your experience(your information helps us to better respond to your individual needs)- To improve our website(we continually strive to improve our website offerings based on the information and feedback we receive from you)- To improve customer service(your information helps us to more effectively respond to your customer service requests and support needs)- To process transactionsYour information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.- To administer a contest, promotion, survey or other site feature- To send periodic emailsThe email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies? Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain informationWe use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and keep track of advertisements.

Do we disclose any information to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Children’s Online Privacy Protection Act Compliance We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and ConditionsPlease also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.cloudcitysabers.com

Your Consent By using our site, you consent to our websites privacy policy.

Changes to our Privacy Policy If we decide to change our privacy policy, we will post those changes on this page, and/or send an email notifying you of any changes.

Contacting Us If there are any questions regarding this privacy policy you may contact us via email.