Information

Our services include documentation for Windows, Mac OS X and Ubuntu, and a support forum.
We assume that you have a decent enough understanding of computers and networks.

Payment options

Refund policy: all payments are nonrefundable, regardless of usage. Billing problems should be reported to us within 10 working days of occurrence.

Privacy

We do not monitor or store your traffic.
We only know your email address and the reference numbers of your payments.
All passwords are stored as non-reversible hashes.
For maintenance and anti-abuse purposes, servers have 7 days of system logs in RAM. These logs might include your username, VPN IP and/or real IP. Traffic data is never stored.
If we have to reveal data to third parties, we will inform our users about it.

We have received no secret requests.

Terms and conditions

The following activities are forbidden:

illegal activities,

spam, flood, DOS, network scans,

spreading viruses, hacking, phishing,

any activity that results in one of our IP addresses being blacklisted,

any activity that endangers the quality of service for other users.

You are fully responsible for your activities when using our services.

Any violation of these conditions might result in the immediate suspension or termination of your account, depending on severity.

Our services are provided on a best-effort basis. Due to the nature of the Internet, speed can not be guaranteed.