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Are you working with anyone at Sophos? I recently migrated to them and during the eval period they were bending over backwards providing me support. Even after purchase they want me to schedule additional time with them (that I sadly can't do yet) because they want to ensure the product has met my goals and explain configuration to me. I installed Endpoint onto a Win2k8 box and they were really quick to help me out with the few hiccups that I had (like their 3rd party uninstaller didn't support my Symantec version, so we edited the file together).