Resident Services

High Desert Property Management is here to address your questions and concerns. We value our residents and want your home to be comfortable.

Our job is to fulfill any necessary maintenance and repair requests, receive rents and fees, perform periodic scheduled inspections, and address any concerns you may have regarding the property you have chosen to call home.

We are available by phone, email and fax
Monday through Friday from 9:00 am to 4:00 pm.

(541) 548-0383

If you are responsible for the landscape maintenance at your property:

Please be sure that you start your spring cleanup during the month of April.

You will need to turn your irrigation water on when the weather requires it, as it was shut off during winterization.

Prune all shrubs. They should not touch the sides of the home and should not cover windows.

If you have any questions regarding your responsibility for landscape maintenance please contact our office.

If landscaping maintenance is included with your property:

Landscape maintenance takes place April through October. Please note that the landscape maintenance at your home is scheduled to take place bi-weekly on the same day of the week beginning in April then change to weekly beginning in May.

Please be sure to have all outdoor items removed from lawn areas and flower beds including but not limited to: children’s toys, hoses, outdoor furniture and trash.

Pet waste must be removed from the property. Landscapers will not mow grass with pet waste in it or clean up the waste. If the landscaper is required to reschedule your landscape maintenance, you will be charged for the maintenance visit.

Please do not hesitate to contact our office with any questions during business hours of 9:00 am to 4:00 pm.

SUMMER

Air Conditioners

Please do not turn thermostats lower than 70 degrees during the summer when outside temperature are 90° or above.

The indoor coil below the furnace condenses water while its running, much like the water that drips from your car when you run the air conditioner.

That indoor coil gets very cold when its running, and if you turn the thermostat below 70 degrees, the air conditioner runs longer than designed, and that water that condenses turns to ice.

When the water turns to ice, it completely blocks the coil, and you get no airflow or cooling. This not only causes a loss of cooling, it also damages the air conditioner.

FALL

Property winterizations take place in the fall in preparation for the winter months. One of the most common items that are found during winterization inspections is CO2 detectors and smoke detectors are removed from their locations or batteries are missing.

Please remember that it is the Resident’s responsibility to maintain the detectors at all times. If at any time you have a detector that stops working please notify our office immediately.

WINTER

DO NOT turn off your heat! Maintain a minimum temperature of 58-60° at all times, especially at night and during any absence from your home.

It is your responsibility to do everything possible to prevent frozen pipes.

Frozen pipes can break and leave you without water for hours or even days!

Close and put Styrofoam foundation vent blocks in all of the vents. This keeps your crawl space more insulated and will help prevent frozen pipes and also help to save money on heating costs.

SEVERE WEATHER

In the event of severe weather there are some things you should do in addition to maintaining a minimum temperature of 60° at all times.

Leave cabinet doors open under sinks to allow heat to circulate around plumbing pipes.

Leave faucets dripping slowly so that water is moving to help prevent freezing.

Keep garage doors closed during cold weather. Especially if you have a washer and dryer, or water heater in your garage.

SNOW & WALKWAYS

In most cases it is your responsibility to clear snow from walkways and city sidewalks.

Snow should be removed as often as possible, melting snow will turn to ice. Use an ice-melt product as needed to ensure safety. DONOT use Rock Salt on sidewalks.

SMOKE/CARBON MONOXIDE DETECTORS

It is the tenant’s responsibility to change batteries in detectors when they are chirping. Removing or tampering with the alarms or detectors is prohibited.

Removing or tampering with the smoke alarms or detectors may result in a fine of up to $250 (ORS479). Please contact our office with any questions.SMOKE ALARMS & CO2 DETECTORS

Test Smoke Alarms and CO2 Detectors Frequently.

Replace batteries as necessary. Notify the office in writing if there are any problems.

It is the Resident’s responsibility to change batteries in detectors when they are chirping.

Removing or tampering with the alarms or detectors is prohibited.

Removing or tampering with the smoke alarms or CO2 detectors may result in a fine of up to $250 (ORS479).

Please contact our office with any questions.

APPFOLIO TENANT PORTALS

High Desert Property Management utilizes industry software to management rent payments and maintenance requests.You will receive an email with your initial activation link to set up your Appfolio

Please keep your password in safe keeping as our office does not have access to your portal information. We cannot retrieve your password for you. Request your initial activation link through the office or by sending an email to [email protected]

TENANT PORTALS – PAYING ON LINE

High Desert Property Management utilizes Appfolio software that allows residents to pay rent on line and submit maintenance requests. Every resident must have an activation link. Please utilize this tenant portal to submit any maintenance requests as well.

When paying your rent through AppFolio please review your options. If you pay by credit card, AppFolio charges a fee based on the payment amount being charged. If you pay by electronic check there are no fees.

With credit card/debit card rental payments, AppFolio will charge you a convenience fee which is based on the amount charged to your card.

Please Note: You can continue to pay rent payments online using the E-Check option. Simply choose the ‘E-Check’ payment option when you log into your tenant portal. If you choose to pay via E-Check, you can complete your payment free of charge.

How The Credit Card and E-Check Payment Options Work

Log into your tenant portal and click the button to Make a Payment.

When you see the pop-up dialog box asking you to select your preferred payment method, select the Credit / Debit Card or E-check option.

You will then be prompted to enter your payment amount. You can enter any amount up to $3000.

All online credit/debit card payments have a fee associated with processing the payment.

MAINTENANCE FAQ

All repair and maintenance requests must be directed through our office so we may assign a qualified person to complete the necessary work. You must submit your maintenance request through your Tenant Portal. Please provide us with your current phone number and the best time to reach you. On this website, click on Current Residents then click on Maintenance Requests and login to your Tenant Portal.

Submitting A Request

If you have a maintenance related item that needs to be addressed at any time please use your tenant portal to submit your request. If you have a maintenance issue, please remember you must submit a maintenance request through your tenant portal. If you have not activated your tenant portal please contact the office for an activation link. If you have more than one request, it is best to do one request per item so nothing gets left out.

All maintenance requests must be submitted through your portal. If a Vendor contacts you directly for an appointment, those appointments are made between yourself and the Vendor.

If you have a Maintenance Emergency such as water leaks, electrical problems or plumbing issues, please call 541-788-3840and follow the instructions for reporting the emergency. This number is for emergencies only. Please leave a message and maintenance will return your call as soon as possible. If you do not get a call back within 10 minutes please call again. Please do not use this number for NON emergency issues.

GARBAGE DISPOSALS

Please be aware that garbage disposals are not made to withstand full plates of food, orange peels or similar foods, potatoes, carrot peels, or egg shells. These items can clog the plumbing under the disposal. All food particles should be very small in size, cold water should be ran when the disposal is running to keep the motor cool and remember to run the water for a few seconds after you turn it off to clear the pipes of any debris.

FURNACES

If your home has a furnace please replace filters frequently (every 30 days during high use months) to reduce heating costs and ensure proper functioning of the furnace.

Q: Can I make my own repairs?

A: No, all repairs must be addressed by High Desert Property Management. We will assign a qualified repair person to address your request.

Q: How do I request a repair?

A: Please submit a maintenance request through your TENANT PORTAL. All requests will be assigned to a qualified vendor to handle the request. Please provide us with detailed information so that your request can be processed in a timely manner.

Q: Am I allowed to paint or make other changes to the rental property?

A: If you want to make alterations to the property in any way, including painting, you must contact our office and receive approval in writing before starting any projects. You will be required to put any requests in writing.

Q: I received a “24 Hour Notice To Enter” from High Desert Property Management to inspect, what does this mean?

A: We perform periodic inspections of the property. We prefer that you are present when we inspect so that we can address your questions or requests. However, you are not required to be present at the time of the inspection.

EMERGENCIES

In case of a fire or smell of gas:

Call 911,

Leave the home immediately

Call our office or weekend Emergency number from a safe place.

For all other emergencies, please call ourEmergency Number at 541-788-3840. An emergency is defined as anything threatening to life, health, or the integrity of the property such as:

Flooding,

Water leaks,

Burst pipes,

No heat,

Building or roof collapse due to the weight ice or snow.

Leave a detailed message with the description of the emergency, your name, address, and a phone number where you can be reached. We will return your call as quickly as possible.

RENT PAYMENTS

Rent payments are due on the 1st of every month.

Rent payments must be received in our office no later than 11:59 PM end of day on the 5th day of every month.

Electronic payments are not accepted after midnight (PST) on the 5th for the current month due.

Tenant accounts will be assessed a $100 late fee for late rent payments. We are not responsible for any delays in the mail delivery system. Please remember that mail is sent through Portland before it is received at our office even if you mail it from Redmond.

Q: How can I pay my rent?

A: We accept money orders, cashiers checks, certified checks, automatic check through e-pay with your bank or you may use the feature in your TENANT PORTAL to pay your rent. We do not accept cash or personal checks.

Q: Can I mail my rent?

A: Yes. Please note that all rent funds must be received in our office no later than 11:59 pm (end of day) on the 5th day of the month. If rent funds are received after the 5th day of the month a late fee will be applied to your tenant account.

Our mailing address is: 1515 SW Reindeer Ave, Redmond, OR 97756

Q: I want to have a roommate. What do I have to do?

A: The new person must fill out an application and be approved before they can move in. Occupancy without our approval is a violation of your Rental Agreement and you may be subject to non-compliance fees, and/or your contract may be terminated. This could result in an eviction.

SUBLETTING

Subletting is prohibited. Any adult living in the home must be approved through our application process. If you have an unauthorized resident you will be found in violation of your lease and your lease will be terminated.

RESIDENT CONTACT INFORMATION

It is the resident’s responsibility to provide us with up to date contact information including but not limited to phone numbers, PO Box information, emails and emergency contacts. If you have recently changed any of your contact information, please contact our office with the new information.

30 DAY NOTICES & DEPOSIT RETURN

Please remember that you are required to provide us with a written 30 Day Notice, even if you are at the end of a fixed term rental agreement, i.e., If your agreement expires November 30th you will need to provide a notice no later than November 1st. Please contact our office for the form.

Q: What do I have to do if I decide to move?

A: You are required to give us a written 30 day written notice to vacate. Please contact our office for a form. You may also bring your notice to our office, or fax, mail or email it to us.

All notices are for all occupants unless we are notified otherwise in writing. Your notice must include the date you will return the keys to our office and a single forwarding address for deposit return documents.

Our mailing address is: 1515 SW Reindeer Ave, Redmond, OR 97756

Q: What are the Deposit Return Requirements?

A: The refund of your deposit will be based, in part, on completing the following items:

12. Pay all funds due to High Desert Property Management including rent and fees up to vacate date or your 30 Day Written Notice whichever is more.

13. Remove all garbage, trash, and debris to appropriate receptacles.

14. Dumping large items i.e…mattresses, appliances, or furniture in or next to the dumpster is not acceptable and you will be charged to remove them.

15. Mow lawns and weed flower beds if applicable.

16. Pay final utility bills. Call each utility company for a final bill. DO NOT have the utilities turned off. DO NOT turn the heat below 58 degrees. You will be held responsible if damage is caused by your requests or actions.

17. All keys and garage door openers labeled and returned to our office. DO NOT leave keys at the unit. You will be charged rent until we receive the keys at our office.

18. Provide one forwarding address to High Desert Property Management.

19. Leave the property in as good condition as you received it.

YOUR FINAL SECURITY DEPOSIT ACCOUNTING WILL BE MAILED TO YOU WITHIN 31 DAYS, AS REQUIRED BY OREGON LAW.

Resident Services

High Desert Property Management is here to address your questions and concerns. We value our residents and want your home to be comfortable.

Our job is to fulfill any necessary maintenance and repair requests, receive rents and fees, perform periodic scheduled inspections, and address any concerns you may have regarding the property you have chosen to call home.

We are available by phone, email and fax
Monday through Friday from 9:00 am to 4:00 pm.

If you are responsible for the landscape maintenance at your property:

Please be sure that you start your spring cleanup during the month of April.

You will need to turn your irrigation water on when the weather requires it, as it was shut off during winterization.

Prune all shrubs. They should not touch the sides of the home and should not cover windows.

If you have any questions regarding your responsibility for landscape maintenance please contact our office.

If landscaping maintenance is included with your property:

Landscape maintenance takes place April through October. Please note that the landscape maintenance at your home is scheduled to take place bi-weekly on the same day of the week beginning in April then change to weekly beginning in May.

Please be sure to have all outdoor items removed from lawn areas and flower beds including but not limited to: children’s toys, hoses, outdoor furniture and trash.

Pet waste must be removed from the property. Landscapers will not mow grass with pet waste in it or clean up the waste.

If the landscaper is required to reschedule your landscape maintenance, you will be charged for the maintenance visit.

Please do not hesitate to contact our office with any questions during business hours of 9:00 am to 4:00 pm.

SUMMER

Air Conditioners

Please do not turn thermostats lower than 70 degrees during the summer when outside temperature are 90° or above.

The indoor coil below the furnace condenses water while its running, much like the water that drips from your car when you run the air conditioner.

That indoor coil gets very cold when its running, and if you turn the thermostat below 70 degrees, the air conditioner runs longer than designed, and that water that condenses turns to ice.

When the water turns to ice, it completely blocks the coil, and you get no airflow or cooling. This not only causes a loss of cooling, it also damages the air conditioner.

FALL

Property winterizations take place in the fall in preparation for the winter months.

One of the most common items that are found during winterization inspections is CO2 detectors and smoke detectors are removed from their locations or batteries are missing.

Please remember that it is the Resident’s responsibility to maintain the detectors at all times.

If at any time you have a detector that stops working please notify our office immediately.

WINTER

DO NOT turn off your heat! Maintain a minimum temperature of 58-60° at all times, especially at night and during any absence from your home.

It is your responsibility to do everything possible to prevent frozen pipes.

Frozen pipes can break and leave you without water for hours or even days!

You will receive an email with your initial activation link to set up your Appfolio

Please keep your password in safe keeping as our office does not have access to your portal information.

We cannot retrieve your password for you. Request your initial activation link through the office or by sending an email to [email protected]

TENANT PORTALSPAYING ON LINE

High Desert Property Management utilizes Appfolio software that allows residents to pay rent on line and submit maintenance requests. Every resident must have an activation link. Please utilize this tenant portal to submit any maintenance requests as well.

When paying your rent through AppFolio please review your options. If you pay by credit card, AppFolio charges a fee based on the payment amount being charged. If you pay by electronic check there are no fees.

With credit card/debit card rent payments, AppFolio will charge you a convenience fee which is based on the amount charged to your card.

Pease Note:

You can continue to pay rent payments online using the E-Check option. Simply choose the ‘E-Check’ payment option when you log into your tenant portal.

How The Credit Card and E-Check Payment Options Work

Log into your tenant portal and click the button to Make a Payment.

When you see the pop-up dialog box asking you to select your preferred payment method, select the Credit / Debit Card or E-check option.

You will then be prompted to enter your payment amount. You can enter any amount up to $3000.

All online credit/debit card payments have a fee associated with processing the payment.

MAINTENANCE FAQ

All repair and maintenance requests must be directed through our office so we may assign a qualified person to complete the necessary work.

You must submit your maintenance request through your Tenant Portal.

Please provide us with your current phone number and the best time to reach you.

On this website, click on Current Residents then click on Maintenance Requests and login to your Tenant Portal.

This number is for emergencies only. Please leave a message and maintenance will return your call as soon as possible.

If you do not get a call back within 10 minutes please call again. Please do not use this number for NON emergency issues.

GARBAGE DISPOSALS

Please be aware that garbage disposals are not made to withstand full plates of food, orange peels or similar foods, potatoes, carrot peels, or egg shells.

These items can clog the plumbing under the disposal.

All food particles should be very small in size, cold water should be ran when the disposal is running to keep the motor cool and remember to run the water for a few seconds after you turn it off to clear the pipes of any debris.

FURNACES

If your home has a furnace please replace filters frequently (every 30 days during high use months) to reduce heating costs and ensure proper functioning of the furnace.

Q: Can I make my own repairs?

A: No, all repairs must be addressed by High Desert Property Management. We will assign a qualified repair person to address your request.

Q: How do I request a repair?

A: Please submit a maintenance request through your Tenant Portal. All requests will be assigned to a qualified vendor to handle the request. Please provide us with detailed information so that your request can be processed in a timely manner.

Q: Am I allowed to paint or make other changes to the rental property?

A: If you want to make alterations to the property in any way, including painting, you must contact our office and receive approval in writing before starting any projects. You will be required to put any requests in writing.

Q: I received a “24 Hour Notice To Enter” from High Desert Property Management to inspect, what does this mean?

A: We perform periodic inspections of the property. We prefer that you are present when we inspect so that we can address your questions or requests. However, you are not required to be present at the time of the inspection.

EMERGENCIES

In case of a fire or smell of gas:

Call 911,

Leave the home immediately

Call our office or weekend Emergency number from a safe place.

For all other emergencies, please call our

Emergency Number

(541) 788-3840An emergency is defined as anything threatening to life, health, or the integrity of the property such as:

Flooding

Water leaks

Burst pipes

No heat

Building or roof collapse due to the weight ice or snow

Leave a detailed message with the description of the emergency, your name, address, and a phone number where you can be reached. We will return your call as quickly as possible.

RENT PAYMENTS

Rent payments are due on the 1st of every month.

Rent payments must be received in our office no later than 11:59 PM end of day on the 5th day of every month.

Electronic payments are not accepted after midnight (PST) on the 5th for the current month due.

Tenant accounts will be assessed a $100 late fee for late rent payments. We are not responsible for any delays in the mail delivery system. Please remember that mail is sent through Portland before it is received at our office even if you mail it from Redmond.

Q: How can I pay my rent?

A: We accept money orders, cashiers checks, certified checks, automatic check through e-pay with your bank or you may use the feature in your TENANT PORTAL to pay your rent. We do not accept cash or personal checks.

Q: Can I mail my rent?

A: Yes. Please note that all rent funds must be received in our office no later than 11:59 pm (end of day) on the 5th day of the month. If rent funds are received after the 5th day of the month a late fee will be applied to your tenant account.

Our mailing address is: 1515 SW Reindeer Ave, Redmond, OR 97756

Q: I want to have a roommate. What do I have to do?

A: The new person must fill out an application and be approved before they can move in. Occupancy without our approval is a violation of your Rental Agreement and you may be subject to non-compliance fees, and/or your contract may be terminated. This could result in an eviction.

SUBLETTING

Subletting is prohibited. Any adult living in the home must be approved through our application process. If you have an unauthorized tenant you will be found in violation of your lease and your lease will be terminated.

RESIDENT CONTACT INFORMATION

It is the resident’s responsibility to provide us with up to date contact information including but not limited to phone numbers, PO Box information, emails and emergency contacts. If you have recently changed any of your contact information, please contact our office with the new information.

30 DAY NOTICES

Please remember that you are required to provide a 30 days’ notice even if you are at the end of a fixed term rental agreement, i.e., If your agreement expires November 30th you will need to provide a notice no later than November 1st. Please contact our office for the form.

Q: What do I have to do if I decide to move?

A: You are required to give us a written 30 day written notice to vacate. Please contact our office for a form. You may also bring your notice to our office, or fax, mail or email it to us.

All notices are for all occupants unless we are notified otherwise in writing. Your notice must include the date you will return the keys to our office and a single forwarding address for deposit return documents.

Our mailing address is: 1515 SW Reindeer Ave, Redmond, OR 97756

Q: What are the Deposit Return Requirements?

A: The refund of your deposit will be based, in part, on completing the following items:

12. Pay all funds due to High Desert Property Management including rent and fees up to vacate date or your 30 Day Written Notice whichever is more.

13. Remove all garbage, trash, and debris to appropriate receptacles.

14. Dumping large items i.e…mattresses, appliances, or furniture in or next to the dumpster is not acceptable and you will be charged to remove them.

15. Mow lawns and weed flower beds if applicable.

16. Pay final utility bills. Call each utility company for a final bill. DO NOT have the utilities turned off. DO NOT turn the heat below 58 degrees. You will be held responsible if damage is caused by your requests or actions.

17. All keys and garage door openers labeled and returned to our office. DO NOT leave keys at the unit. You will be charged rent until we receive the keys at our office.

18. Provide one forwarding address to High Desert Property Management.

19. Leave the property in as good condition as you received it.

YOUR FINAL SECURITY DEPOSIT ACCOUNTING WILL BE MAILED TO YOU WITHIN 31 DAYS, AS REQUIRED BY OREGON LAW.