News

SPS selects Intelliview NXT Reporting and Data Analytics for Service Monitoring and Management

White Plains, NY November 20, 2014 : Synaptris (www.synaptris.com), a specialist in Reporting and Data Analytics products focused on business users, today announced that Strategic Products and Services (SPS) has chosen Intelliview NXT to present reporting and analytics for their iCON Monitoring and Management platform, supporting select video platforms.

SPS (www.spscom.com), is a multi-platform system integrator, specializing in design, installation and support of unified communications and collaboration applications, and associated managed services and cloud-based deployment options. As a key component of SPS TotalCare Managed Services, iCON provides monitoring and management for a variety of voice and video collaboration applications and associated infrastructure.

"Intelliview NXT provides our video clients with a flexible way to explore trends interactively, rather than simply viewing static data. With its emphasis on ease of use and productivity, Intelliview provides a good fit with the value that iCON delivers to our enterprise customers,” said Rob Duram, Director Enterprise Applications, SPS. “The Synaptris team was very responsive and customer-focused, offering a ‘Try & Buy’ approach that enabled us to validate a good fit with iCON. We look forward to working with them on an ongoing basis," he added.

Intelliview NXT standard reports replace custom-designed reports that required manual administration, while providing the same reporting format and presentation to which SPS clients are accustomed.

The multi-tenant architecture of Intelliview NXT allows SPS to host multiple clients as completely independent instances on a single platform, offering clients the ability to identify and analyze trends on an enterprise-wide and per-service basis. Intuitive interaction features allow users to segment usage by location, office and users, as an aid to capacity planning and identifying training needs. And because clients see the same views as the SPS Technical Service Center, they can collaborate more effectively with the SPS Support team to fine-tune services and meet user needs.

About Intelliview NXT

Intelliview NXT is the only reporting, dashboard and analytics platform focused solely on empowering non-technical users derive "personalized and dynamic business insights" from their data without placing an overhead on the IT team.