Job Description:- Should have knowledge of desktop troubleshooting. -Interface with customers via inbound calls or internet for the purpose of resolving routing problems with products or services.- Principle duties and responsibilities:- Greet customers in a courteous, friendly and professional manner using agreed upon procedures.- Listen attentively to customer's needs and concerns, demonstrate empathy.- Clarify customer's requirements, probe for and confirm understanding of requirements or problem.- Position on contract basis.- Comfortable to work 24 by 7.

Between Mon-Fri at 11a.m. to 8 p.m. You can also contact on 9923000637/644/655

Desired Candidate Profile:- Knowledge of troubleshooting for desktop.- Ablity to learn.- Courteous with strong customer service orientation, good listening and responding skills.- Must be flexible with the ability to adapt to changes quickly and think conceptually.- Solid problem solving skills.- Education requirment-Graduates, Post grads or Undergraduates.- Experience details: Freshers as well as experienced can apply.

Please forward your Resumes on ccopune@convergys.com, silvina.s.lobo@convergys.com[OR]Walk in directly at Convergys, RMZ Westend, near Parihar Chowk, DP Road, Aundh, Pune between Mon-Fri at 11a.m. to 8 p.m. You can also contact on 9923000637/644/655