Adobe Flash

I get a message that indcates I need to download the latest version of Adobe Flah. After I download, I get the same message over and over. I cannot watch the videos on xfinity. I have not previously had this problem and I use both Firefox and Explorer browsers

Re: Adobe Flash

First, make sure your browser is closed when the Adobe installer is started.

Second, you might need to uninstall the old Flash, reboot, then download and install the new version, again with the browser closed.

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Re: Adobe Flash

rayphil22 wrote:

I get a message that indcates I need to download the latest version of Adobe Flah. After I download, I get the same message over and over. I cannot watch the videos on xfinity. I have not previously had this problem and I use both Firefox and Explorer browsers

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

Thanks,JoeXfinityTV.com/Xfinity.com SupportTwitter: @XfinityTVJoe

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Was your question answered? Mark it as an accepted solution!

I am an Offical Comcast Employee.Official Employees are from multiple teams within Comcast.We ask that you post publicly so people with similar questions may benefit.Was your question answered? Mark it as an accepted solution!

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