Below is a list of things to try if you are having technical issues with installing or running Ashes. If your issue is related to gameplay, or any other non-technical issue, please use the Ashes forums as your question has likely been addressed in existing posts: Forums

If you have experienced a crash specifically with the DX12 version of the game, please try launching the DX11 version of the game to see if the issue still occurs. Similarly, if you have experienced a crash specifically with the DX11 version of the game and have a Windows 10/DX12 compatible system, please try launching the DX12 version of the game to see if the issue still occurs. Same goes for Vulkan and trying either DX12 or 11.

By default, Ashes of the Singularity is installed to the following location:

If that works, for some, we have seen that permissions for the 'My Games' directory have changed after a Windows 10 upgrade (fresh Windows 10 installs would not have the issue). If you have recently upgraded to Windows 10, and Ashes will not load \ save \ save your settings changes, please download and run the following:

Of primary concern are programs that inject themselves into the video process, like video capture programs and overclockers, that can cause DirectX (both 12 and 11) programs to crash. In addtion to the ones mentioned below, look in your system tray and disable programs that might inject themselves into the Ashes of the Singularity game process. Some common examples are:

Disable UPlay:

Open Task Manager and make sure no entries for UPlay are present or running in the Applications/Processes tab.

Ashes is a 64bit game and, running in DX12 mode, will use all CPU \ GPU cores. This may expose temperature and power consumption issues within your PC that you haven't seen before with other games. With your video card overclocked, it's possible your PC will lack the power (power supply), or cooling (fans, ventilation), to properly run the game. Signs that this is the case is if the PC itself totally shuts down, or fails after a consistent allotment of time, while performing the benchmark or playing the game. If you are overclocking in any way, please return the card to factory specs for testing purposes.

Conversely, if you have added a high end video card post PC purchase, the requirements of the game may expose an inadequate power supply. When testing to ensure that the power supply is adequate, there are 3rd party products that will allow you to restrict the amount of power the video card uses. If when you cap the power, the game runs as expected, it would be prudent to consider investigating power consumption or the power supply itself.