Changing & Cancelling Orders

1. How do I cancel my order?

Orders can only be cancelled prior to the shipment from the warehouse (within 24
hours of placing the order).
Email us with the order ID and the reason for the cancellation. We will surely cancel
the order once we find the reason valid. An automated email will be sent to you
confirming the cancellation. "COD (Cash on delivery) orders" can be cancelled at
any time prior to shipment of the product from our warehouses. Just sign-in into
"Your Account" and click on "View Orders" link that will reflect your open orders.
You can click on "Cancel order" next to your pending order.

2. How long will it take to process my cancellation request?

Once you request for the cancellation to your order, it will take maximum 2 business
days to cancel the order. You will be notified of the same.

3. Which Reasons are considered valid for order cancellation?

Your order can be cancelled on any of the below reasons:

Technical issues related to pricing information.

Non-availability of the product from the brand.

Payment problem identified by fraud detection department.

Please visit the Terms & conditions page for more details on the topic.

4. What are the modes of refund available after cancellation?

Once the cancellation is confirmed, you shall receive the refund in form of store
credit or reversal of the payment through the payment source that we received.

5. Is there any provision for Changing Orders?

Currently there is no provision to change orders once the payment has been made.

Payments & Returns

1. What is Practiceguru’s return policy?

Please visit the Terms & conditions page for more details on the topic.

2. Will my purchased product reach to me safely and without any courier damage?

We check the product before shipping it to you to make sure that the product has
no manufacturing damage or malfunctioning. We pack the product firmly and take every
precaution so that the product is not damaged and broken in transit.

3. I want to return a faulty/damaged product, how do I proceed?

Follow the below mentioned steps:

Click clear images of the product showing damage.

Email us the images.

Explain the exact detail of the damage/defect and the status of the package that
you received.

The complaint and the images should be sent to us within 48 hours of the delivery.
Failing to do so, we will not be able to serve the claim for you.

We can even try solving the problem via online support.

Explain the exact detail of the damage/defect and the status of the package that
you received.

Please visit the Terms & conditions page for more details on the topic.

4. How will I get a refund for the order I cancelled or returned?

Once the resolution is set for refund, we will soon move ahead with the refund.

Refund will be done by the same method we received the payment in. In exceptions,
we may ask you for the account details.

You can opt for store credit as well and use the amount for future purchases with
us.

Please visit the Terms & conditions page for more details on the topic.

5. When will I get my refund?

You will receive a refund anytime between 7-21 working days.

The refunds generally are done earlier than the mentioned time.

The refunds are always dependent on banks, payment gateways, etc

Please visit the Terms & conditions page for more details on the topic.