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Papa John’s chief executive John Schnatter has issued an apology after an employee in Sanford, Fla., accidentally left a voicemail brimming with racially offensive language to a customer.

The voicemail—an apparent “butt dial”—was included in a YouTube video. In it, the Papa John’s employee complains to a co-worker about the tip left given by an African-American customer. It gets offensive fast, and the other person laughs. (Here’s the YouTube video, which, obviously, has offensive language.)

Friends, I am extremely concerned to learn about the reprehensible language used by two former employees in one of our restaurants. Their thinking and actions defy both my personal and the company’s values, and everything for which this company stands. The employees responsible for this absolutely unacceptable behavior were immediately terminated.

My heartfelt apology goes out to the customer involved, his family, and our community at large. I am very sorry that anyone would be exposed to these hurtful and painful words by any person involved in any way with our company.

Thank you for your important comments. I have personally reached out to our customer to share my own thoughts and offer my deepest apology.