Gathering User Feedback

We believe that it would be impossible to innovate and improve the platform without the help of those that use it most. That’s why last week we introduced a Net Promoter Score NPS question on the platform to help us get that direct feedback from all our admin system users.

How does it work?

Users will be asked their opinion on the platform with the question, ‘How likely are you to recommend the WiFi platform to a friend or industry colleague?’. They can give their answer by selecting a number between 0 (not at all likely) and 10 (extremely likely). If a user gives a score between 0-6 they will be asked a second, open ended, question ‘What is one thing we could do differently to make you happier?’

Why are we doing this?

As our user base continues to grow it becomes more difficult to speak to all our users. If something could be better, we want to know about it and improve it. Once a user has submitted feedback, they won’t be asked the question again for another 90 days.

This continual feedback will help us shape the future of the platform so, if you’re logging into our platform and see the survey appear, please take part! Your feedback is vital to the future of the platform and we can’t wait to see what you come up with.