Shipping & Returns

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We ship to almost all address in the world. Note that there are restrictions on some products. If you are unsure about your location, feel free to email our team at: info@naturesgatetens.com

-We offer same day dispatch if you order before 12 noon (Monday-Friday).

-Free shipping on all rentals

Shipping Times

United Kingdom

Free Shipping (2-5 Working days)

2nd Class (2-5 Working Days)

1st Class (1-2 Working Days)

Recorded Delivery (1-3 Working Days)

Special Delivery (1pm next working day)

International Delivery

Airsure (2-6 Worklng days)

International Signed-For (3-7 Working Days)

Shipping Cost

When you place an order, we will estimate shipping cost based on the weight of your items, you can see this in your Shopping Cart Page.

Delivery and Returns

If the customer has requested the item to be left in an unsecured area, for example a shed, porch, outside bin, Natures Gate is not responsible if the order is not received by the customer. The customer is liable to pay for replacement goods and postage.

Returns Policy(REFUNDS FOR PURCHASED MACHINES)

28 day return guarantee – We are sure that you will gain relief from using our machines and to ensure your complete satisfaction we offer a trial period of up to 28 days. If you do not find the machine beneficial, you can return the unit for a refund of the purchase price minus £15.00 handling fee. This guarantee does not cover leads, electrodes, batteries or other consumable items or your return carriage. Refunds do not apply to hired items as explained in the relevant ‘Obstetric TENS Hire Terms and Conditions’.

Cooling off period - You have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 7 days after the goods have been delivered. If you change your mind about the goods within this period, please return them to Natures Gate within 7 days of receipt. Goods can only be returned for this reason if their packaging remains unopened and the goods can be re-sold, as new, without any additional work on the part of Natures Gate. You are responsible for paying shipment costs if goods are returned for this reason.

Consumables – Refunds will only be made in respect of consumables/electrodes provided they are returned unused, not damaged and in their original packaging.

Faulty Goods- If any goods develop faults within their warranty period, you are entitled to a repair or replacement under the terms of that warranty. You should contact Natures Gate on 01256 346060 to make the appropriate arrangements for return. The goods will be tested and, if found faulty, a replacement will be posted out to you.The machine ONLY should be returned to Natures Gate. If you do return the electrodes or lead wires they, for health and safety reasons, will be disposed of and you will be responsible for replacing them. If the machine is found to be in good working order we will charge you £15 for our time and the UK shipping costs.

Returning Goods – You are responsible for the cost of returning anything to us unless the item is faulty and for any damage or loss to the goods until we receive them. We therefore recommend that goods be returned by” recorded delivery” or “special delivery”. You should ask for a “certificate of posting” and keep this for a minimum of 3 months.

All returned items must include proof of purchase and relevant documentation.

Delivery Time – We aim to offer a fast and reliable service. Orders received before midday will usually be despatched the same day. Any orders placed after that time will be posted out the next working day. We use Royal Mail to deliver your order by second class post. Please allow normal Royal Mail delivery times for receipt. If you need something urgently, we do offer quicker and guaranteed deliveries – please see our website for details. Natures Gate cannot be held responsible due to delivery delays caused by Royal Mail