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Shipping
• Delivery with FedEx within 3-4 working days starting from the moment your order is approved by our Customer Service.
• Free Shipping
• Purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of certain items
• See the delivery FAQs for details on shipping methods, costs and delivery times

Your purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of books, certain equestrian and bulky items.
During checkout, you can include a card with a personalized message and a priceless invoice.
A customer can exchange a gift. For more details, please contact our Customer Service.

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The Customer Service Department

Size guide

Measure yourself

Taking the appropriate measures !

Did you know that the French have a special word for 'shoe size', 'pointure'! However, contrary to what you may belive, this word has nothing to do with the word the "point" or tip of a shoe. It is a technical term borrowed from printing that designates a "piece used in shoemaking to which the upper is stitched'. So how do you measure your "pointure"?

Depending on which country you are from, this can require some varied and mysterious calculations. Here is a chart that will help you nail down your shoe size.

Here to help

The Customer Service Department

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The Customer Service Department

Request an exchange

Request a refund

Returns are easy and complimentary. Please see our FAQs for exceptions.

Returns are easy and complimentary. Please see our FAQs for exceptions.

Items to return

Select which items you would like to return, then please follow the instructions.

New itemsComments

Please note which items you would like in exchange. Include the name, size, color, and reference. The price may vary between items of a different size or color. We will do our best to fulfill your request.

You can check if an item is in stock before requesting an exchange by contacting Customer Service .