@pmoyniha would you mind sending us the ORCiD you were searching with over to support@manuscriptsapp.com, please? I'm guessing there's something unanticipated in the ORCiD profile that we don't parse correctly and don't present an error for.

@Anthony there's some amount of variability in the format ORCiD uses when responding with metadata. Sending us the ORCiD ID via support@manuscriptsapp.com (or here of course if you are comfortable doing so) helps us look into this. Thanks for reporting this and apologies for the inconvenience!