bed was broken, there was many places that was being worked on and not finished. Best way to say it, The things that were being fixed should have only taken a day... but were obviously just left unfinished..

looks nice in picture and entrance looks nice

bed was broken, there was many places that was being worked on and not finished. Best way to say it, The things that were being fixed should have only taken a day... but were obviously just left unfinished..

Great price for the room and perfect location near mass transit to get you downtown. (Also near an In-N-Out Burger!) Room and facilities were very clean and recently renovated. Also appreciate the green policy of the hotel.

Great price for the room and perfect location near mass transit to get you downtown. (Also near an In-N-Out Burger!) Room and facilities were very clean and recently renovated. Also appreciate the green policy of the hotel.

Location was decent, easy to get into downtown Dallas being right on Highway 75. Also within walking distance of In-N-Out which may or may not be a good thing!

When we first arrived, the two front desk attendants didn't acknowledge us. I waited probably two minutes before I spoke up. One of those Seinfeld-esque situations, wondering if anybody else was seeing what I was seeing on being blatantly ignored. Once they started talking to us, they were pretty impatient and rude. A third employee was helping them with something behind the desk and he was cursing in front of the guests. I don't mind cursing, but have a little professional courtesy. I told the one employee we were talking to that they should really try to work on their first impressions.
I had requested extra shampoo, rooms grouped together through the Kayak / Best Western request form. When we showed up, the rooms were not designated yet and we actually had ZERO shampoo all weekend. Funny how when you ask for a little extra of something, they give you none at all. Good stuff Best Western.
There was a staircase right by our rooms going to the parking lot, but no key access to the door, which doesn't make much sense. We parked below that area as they suggested but then had no way to get inside and got locked out a few times trying to prop the door open moving stuff in and out. Don't suggest we use that door if we have no way to get in.
Another note, none of our 3 rooms had hot water the first morning. I took a nearly ice cold shower, which conveniently woke me up faster that I usually can but was super uncomfortable. This isn't Vietnam, we at least want warm showers.
Overall – this place is dirt cheap and I understand why. Staff are horrible representations of good service and the rooms are missing stuff. But the beds and bathrooms seemed clean enough, so this place worked out OK.
If you're looking for something really cheap and won't be around your hotel much, this place isn't a bad option. Just don't expect a ton.

Location was decent, easy to get into downtown Dallas being right on Highway 75. Also within walking distance of In-N-Out which may or may not be a good thing!

When we first arrived, the two front desk attendants didn't acknowledge us. I waited probably two minutes before I spoke up. One of those Seinfeld-esque situations, wondering if anybody else was seeing what I was seeing on being blatantly ignored. Once they started talking to us, they were pretty impatient and rude. A third employee was helping them with something behind the desk and he was cursing in front of the guests. I don't mind cursing, but have a little professional courtesy. I told the one employee we were talking to that they should really try to work on their first impressions.
I had requested extra shampoo, rooms grouped together through the Kayak / Best Western request form. When we showed up, the rooms were not designated yet and we actually had ZERO shampoo all weekend. Funny how when you ask for a little extra of something, they give you none at all. Good stuff Best Western.
There was a staircase right by our rooms going to the parking lot, but no key access to the door, which doesn't make much sense. We parked below that area as they suggested but then had no way to get inside and got locked out a few times trying to prop the door open moving stuff in and out. Don't suggest we use that door if we have no way to get in.
Another note, none of our 3 rooms had hot water the first morning. I took a nearly ice cold shower, which conveniently woke me up faster that I usually can but was super uncomfortable. This isn't Vietnam, we at least want warm showers.
Overall – this place is dirt cheap and I understand why. Staff are horrible representations of good service and the rooms are missing stuff. But the beds and bathrooms seemed clean enough, so this place worked out OK.
If you're looking for something really cheap and won't be around your hotel much, this place isn't a bad option. Just don't expect a ton.

Staff were friendly. Breakfast was tasty and gym was adequate. Room had everything we needed- fridge, mirowave, tv etc..

Room was a bit small. Curtains don't close fully which meant you could practically see straight through from the cars in the carpark into our room on the ground level-made me quite uncomfortable (Ask for a room on higher levels!!). Also there were stains on the ceiling and had trouble connecting to the wifi.

Staff were friendly. Breakfast was tasty and gym was adequate. Room had everything we needed- fridge, mirowave, tv etc..

Room was a bit small. Curtains don't close fully which meant you could practically see straight through from the cars in the carpark into our room on the ground level-made me quite uncomfortable (Ask for a room on higher levels!!). Also there were stains on the ceiling and had trouble connecting to the wifi.

i was checked in to a room with a/c not working, the bathtub watter not draining. i asked for a different room and when i got to that room it was not clean. used towels used soap. i called was put on hold for long time, when I went down to the receptionistshe said she got busy and that's why i was on hold.really.!!! it took a view hours until they send somebody to clean the bathroom and give me clean towels. I will not stay here again. i asked to speak to a manager but per the the receptionist she was in charge until Monday. no mgr untill then. no mgr on the weekend, wow. unfriendly staff, especially the night staff.

breakfast

i was checked in to a room with a/c not working, the bathtub watter not draining. i asked for a different room and when i got to that room it was not clean. used towels used soap. i called was put on hold for long time, when I went down to the receptionistshe said she got busy and that's why i was on hold.really.!!! it took a view hours until they send somebody to clean the bathroom and give me clean towels. I will not stay here again. i asked to speak to a manager but per the the receptionist she was in charge until Monday. no mgr untill then. no mgr on the weekend, wow. unfriendly staff, especially the night staff.