"I have to dial multiple times to get connected"

Your modem is installed improperly or needs an init string to connect properly.

A problem with your phone line is causing connection problems. This could also be the reason if your connect rates are lower than what you are expecting.

The configuration of your system may be incorrect and cause you to not successfully establish a connection. If you believe this to be the case, please give us a call at one of the numbers listed above and we will be happy to check your configuration.