Treebo Offers 100% Money Back Guarantee

Treebo Offers 100% Money Back Guarantee

General Terms & Conditions

The maximum liability for Treebo will be capped at Rs. 1500/- in cases of multiple claims made by the guest.

The 30-minute time period given for resolution commences from the moment the issue is reported by the guest at the front desk, for the sake of better clarity.

The guest shall also be reimbursed the applicable taxes collected during cases of refund unused portion of the reservation.

All cost of transportation incurred in cases where the resolution for defaulting is to provide a different room to the guest at a different Treebo property will be covered by Treebo.

In case of disagreements between the property staff and the guest on the actual occurrence of defaulting on a guaranteed item, the guest is requested to contact the Treebo customer care team at +91 9322-800-100 to raise the claim.

Category I: Room Cleanliness

Sub-category: Clean Linen

Issue Definition:

Visible stains or slits observed on the bedsheet, pillow covers, or duvet covers.

Issue Reporting:

To be done at the property Front Desk by the guest, within 30 minutes of check-in or within 30 minutes of the first usage of the room after a linen-change.

Resolutions:

To be decided within 30 minutes of reporting:-

Rectification of issue by making the guaranteed item available, failing which –

a – Guest is offered another room at the same Treebo property

b – Guest is offered another room at another Treebo property within a 4 km radius.

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Treebo derives its name from "Bo Tree", the fig tree under which Gautam Buddha attained enlightenment. The fig tree family - banyan, peepal among others - has inspired not just our name but also what we do.