Yesterday, a CIO said to me: “It’s time to increase the IT-smarts of the rest of the business. They are demanding more direct control and they are ready for it.” To which I replied, “Congratulations and condolences. Get ready, for an uphill climb.” Boosting IT-smarts is a change-management challenge. But classic change-management approaches often fall […]

Barack Obama began his presidency with one of the most ambitious programs of change in history — with major initiatives in defense, foreign affairs, economic recovery, health care, the environment, and more. Now that the administration has completed its first year, politicians and pundits are assessing what the President has accomplished. It may be equally […]

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