Frequently Asked Questions (FAQ)

We are proud to say that all our remanufactured inkjets & compatible toner cartridges are manufactured in the USA. We promote keeping jobs in the USA.

WHAT IS A REMANUFACTURED CARTRIDGE?

Remanufactured cartridges have been recycled and reprocessed from an original equipment manufacturer (OEM) empty core. Our remanufactured cartridges are produced to stringent quality control standards, using lab-tested components to ensure consistent OEM-equivalent performance.

IS A REMANUFACTURED CARTRIDGE INFERIOR TO A NEW ONE?

There is no difference in print quality or page yield with a properly remanufactured cartridge. Our cartridges are guaranteed to meet or exceed the quality, reliability and yield standards of the original equipment manufacturer.

WHAT IF I EXPERIENCE A PRINT QUALITY ISSUE?

If a cartridge does not meet expectations, simply notify a customer service representative and return the cartridge and a page sample showing the print quality problem in the box it came in. Please refer to our Product Return Policy for details.

Law prohibits manufacturers from voiding their warranty obligations on the grounds that a consumer did not use the original manufacturer's replacement cartridge.

WHY DON'T MORE BUSINESSES RECYCLE?

Basically, this is due to lack of education. The office products remanufacturing industry has been in existence for about 20 years. But we are working diligently to educate consumers about the value of remanufactured cartridges and the advancement the industry has made in the improved technology of remanufacturing cartridges. Through public relations campaigns, local, state and federal legislation, more and more users are realizing the added value and comparable quality of remanufactured cartridges.

AM I REALLY HELPING THE ENVIRONMENT BY USING REMANUFACTURED CARTRIDGES?

Definitely. Each discarded cartridge adds approximately three pounds of unnecessary waste to our landfills - waste that will take as long as 1,000 years to decompose. It is estimated that over 400 million cartridges end up in landfills every single year. The remanufacturing industry has already made a substantially positive impact on the environment and the economy and will continue to do so.

WHAT IS A REMANUFACTURED CARTRIDGE?

A remanufactured cartridge is a recycled cartridge that has been restored to "like-new" quality. The remanufacturing process cartridges go through is extensive. They are first inspected to insure there are no visible marks or defects. They are then drained of any remaining ink and ultra-sonically cleaned to ensure a clog-free printhead. Cartridges are then refilled with high quality ink, print tested to ensure quality printing, and then given a final inspection. If a cartridge doesn't pass every step and quality test in this process, it is not used.

Yes, they are new products, however they may not be original OEM branded products. We carry a new compatible products, and remanufactured products. Our new compatible products are new cartridges that are made by a different company other than the name brand.

WILL THESE PRODUCTS VOID MY WARRANTY?

No. In fact, there is legislation in place to prevent this. The manufacturer is not allowed to void the warranty on your printer because your using a compatible or remanufactured cartridge.

ARE YOUR PRODUCTS GUARANTEED?

Yes. We offer a 365-Day 100% Money Back Guarantee on everything we sell.

WHICH CREDIT CARDS DO YOU ACCEPT?

We currently accept Visa, MasterCard, American Express and Discover.

DO YOU ACCEPT INTERNATIONAL ORDERS?

No. We do not accept international orders (including Canada).

WHY WON'T MY CARTRIDGE FIT INTO MY PRINTER?

Depending on the cartridge model, a temporary plastic clip may be attached to the cartridge. This clip is to help seal and protect the cartridge during transit. Check to make sure this plastic transport clip is removed from your inkjet cartridge. If this is not the problem, check to verify that you have the correct inkjet cartridge model for your printer.

WHAT SHOULD I DO IF MY PRINTER GIVES ME AN ERROR MESSAGE?

Your printer may need to be reset. You can reset your printer buy turning the power off, than taking the power cord out of the outlet. Please wait 30 seconds before plugging the power back in and restarting the printer. The printer will reboot and than start to initialize.

"Based in Chatsworth, CA,"

-- our state-of-the-art 30,000 square foot facility exemplifies streamlined production and remanufacturing excellence. We continue to create our own manufacturing techniques and production equipment while keeping the environment in mind.

Satisfaction with Prompt Reliable Service:

Fast Delivery:98% of orders arrive next day

Free Delivery:everythingwe sell is delivered free of charge on all orders that has been placed.

We're hiring!

Latest NBC NEWS!

October 14, 2001

NBC 4 covers Planet Green and recycling

Printer Supplies

Manufactured in USA

Social Media Networking:

TOURS OF OUR FACILITIES

We're always glad to arrange tours. Groups of students walking through our facilities learn about the importance of reusing materials, learn about assembly lines and quality control, and learn about the pride of American manufacturing. They also learn about the environment, and participate in fun activities that broaden their horizons. Get in touch with us today to arrange a tour!

Save You Money

We remanufacture ink cartridges using the highest quality processes right here in the USA. When you buy our remanufacture ink and laser toner cartridges, you save up to 70%, and you help keep e-waste out of landfills. Environmental Benefits: Reuse & Recycling Ink and Toner Cartridges Thank you for recycling, our team is dedicated to saving our earth.

Testimonials

Social Media Networking

PreviousNext

Kathy R.

Yaniv really knows printers. He is honest and fair. He even suggested that for what I needed for one of my printers I go elsewhere. For inkjets, everything comes next day and is guaranteed. Pricing is more than reasonable. Service is stellar.

Yaniv really knows printers. He is honest and fair. He even suggested that for what I needed for one of my printers I go elsewhere. For inkjets, everything comes next day and is guaranteed. Pricing is more than reasonable. Service is stellar. I highly recommend TonerInk Express

Diana W.

Oh my! We found this place by chance and found out they have AWESOME prices on ink! Instead of spending $30- at Staples for a single black cartridge (my Epson drinks ink...) I found them at TonerInk Express for $9! I think the prices vary…

Oh my! We found this place by chance and found out they have AWESOME prices on ink! Instead of spending $30- at Staples for a single black cartridge (my Epson drinks ink...) I found them at TonerInk Express for $9! I think the prices vary per type of cartridge, so please call ahead and they'll help you price yours. TIPS: When you stop by, bring your old cartridge to recycle and save a buck. (Yes, then it's $8! WOOHOO!) The techs there are also very cool, I found out that my Epson drinks so much ink because it does 3 passes over each page to print...and that I should change my settings to conserve some. Nice tip! They also have other locations than this one, so check your area. :) Print on, my friend-but get your ink here!

Kelly C.

I called in and asked if they had my laser toner cartridge for my office printer HP Color Laser Jet Professional CP5225dn. Since my printer is older I wasn't sure if they would have it. They did so I went to the shop. I was greeted…

I called in and asked if they had my laser toner cartridge for my office printer HP Color Laser Jet Professional CP5225dn. Since my printer is older I wasn't sure if they would have it. They did so I went to the shop. I was greeted and processed. What a great shop. The owner and his colleague were very friendly and informative. I learned about what is up and coming in the ink/toner world which was very interesting and even about the integrity of my machine that I thought I was ready to replace but not after talking with the shop. They cleaned up my drum and assisted me with the laser toner. The price was incredible and the service A+

Marcelo M.

We have purchased ink from Crazy Ink Jets and couldn't be happier. Going there we purchased the ink and the rep forgot about a promotion they were running. Later that week the owner called to apologize and gave back…

We have purchased ink from Crazy Ink Jets and couldn't be happier. Going there we purchased the ink and the rep forgot about a promotion they were running. Later that week the owner called to apologize and gave back the difference to us without us knowing! We are always happy to buy from there and tell everyone to do the same!

Brian L.

Crazy inkjet is by far the greatest and lowest priced printer ink store hands down! They actually have a factory in chatsworth where they manufacture the cartridges witch is how they can offer such low prices. The cost is always…

Crazy inkjet is by far the greatest and lowest priced printer ink store hands down! They actually have a factory in chatsworth where they manufacture the cartridges witch is how they can offer such low prices. The cost is always at least half the price of any major office supply chain, I have saved so much money thanks to them. The staff is extremely helpful in not only finding the proper cartridge I need and they also suggested some print settings that make the ink last twice as long! I was so impressed I gave them my email and on major holidays they send me coupons for 12% off the already super low price, does it get any better! It's rare and awesome to find a gem like these in a world where printer ink always seems worth more than the price of gold. This is the only ink place I will go and u should do the same, keep up the great work guys:)

Successful S.

This company is amazing. I get all my ink at the best prices and I love their commitment to safe and eco friendly products. Go see Yaniv at Crazy Ink Jets!!!

I've been buying ink from here for a couple years now and I love it! They have the best prices and they recycle as well! Saving the planet one step at a time! I would recommend this place to anyone!

Collateral damage?

Nick B..

My printer is about 4 years old, but it's good and works well. Wireless and all that. The black toner didn't work and the yellow was coming up as not registering because scumbag ink companies make it very hard for you to buy…

My printer is about 4 years old, but it's good and works well. Wireless and all that. The black toner didn't work and the yellow was coming up as not registering because scumbag ink companies make it very hard for you to buy remanufactured ink, so you have to buy theirs at 2000% margins. So I buy my ink from these guys. Well, one of their cartridges didn't work and my black was completely clogged and I had no idea what to do. Yaniv told me to bring in the printer and he would fix it. I asked him "how much." His response? "You buy ink from us, so I'll do it for free, just keep buying ink from us." I hope that YOU start buying ink from them. They mail order and are super cool people and even if you have to pay a few extra bucks over amazon, you know who you're buying it from and if anything happens, I think I can speak for how they take care of their customers.

Rich A.

From my large format HP plotter, to the various ink and laserjet printers I've owned, I've never walked in here and not found what I needed in stock. Not once! Kevin and Yaniv are great guys, extremely knowledgeable…

From my large format HP plotter, to the various ink and laserjet printers I've owned, I've never walked in here and not found what I needed in stock. Not once! Kevin and Yaniv are great guys, extremely knowledgeable, and they give you the sense that they really appreciate your business. Right across the street from Blinkie's Donuts, near Topanga and Dumetz, it's the best addition my neighborhood has had in years. (Feel free to use the Embassy Liquor parking lot....what the hell, buy something there too. I surely do.)

Benjamin L.

I love these guys! They provide excellent customer service, great products, low pricing and they ship promptly. Once, I even called because I was interested in purchasing a new printer and the owner took his time …

I love these guys! They provide excellent customer service, great products, low pricing and they ship promptly. Once, I even called because I was interested in purchasing a new printer and the owner took his time to provide some recommendations after listening to my needs. Talk about above and beyond... I wouldn't go anywhere else.

Josh E.

I called in and asked if they had my ink for my Brother 5250DN. Since my printer is older I wasn't sure if they would have it. They did so I went to the shop. I was greeted and processed. What a great shop, right there in Woodland Hills…

I called in and asked if they had my ink for my Brother 5250DN. Since my printer is older I wasn't sure if they would have it. They did so I went to the shop. I was greeted and processed. What a great shop, right there in Woodland Hills next to the Ameci's. The owner and his colleague were very friendly and informative. I learned about what is up and coming in the ink/toner world which was very interesting and even about the integrity of my machine that I thought I was ready to replace but not after talking with the shop. They cleaned up my drum and assisted me with the ink. The price was incredible and the service A+. What a great experience. TonerInk Express are in the know and they're environmentally conscious to boot. The bottom line is these guys are pros and it shows through their business. I will never go anywhere else to get my ink & toner. After finding TonerInk Express, Staples should be ashamed of themselves. Thanks TonerInk Express, my printer is singing.