Infosys BPO has promoted its chief operating officer (COO) Anantha Radhakrishnan to the position of CEO, asking the incumbent chief executive Anup Upadhyaya to join the parent company.
According to his LinkedIn profile, Radhakrishnan has been serving for the Bangalore-based outsourcer since June 2000. “Radhakrishnan has previously worked with a transnational corporation and brings with him rich leadership experience and intensive domain capability across multiple industries,” Infosys stated in a press release.
Before beginning his stint in business process management, Radhakrishnan worked for the group’s consulting and IT services units. In his new role, Radhakrishnan now faces the challenges of widening operations to new shores and increasing revenue.
More than half a dozen senior executives have left Infosys over the past couple of years, with the outsourcing firm struggling to outperform its domestic peers.
Unlike its parent company, Infosys BPO appears to be finding it hard to make much headway in the industry spooked by the rising popularity of automation.
In the past four years, according to Times of India, Infosys BPO could increase its revenue by just $85 million, while the BPO units of TCS and Wipro added $473 million and nearly $200 million respectively.
Radha is a postgraduate from the Indian Institute of Management, Lucknow, and graduated with honors in mechanical engineering at the National Institute of Technology, Tiruchirappalli.
“He has played multiple roles at Infosys BPO, spanning technology, transformation, enterprise capability and global centers management,” stated the outsourcing firm.

Narayan Ammachchi

News Editor for Nearshore Americas, Narayan Ammachchi is a career journalist with a decade of experience in politics and international business. He works out of his base in the Indian Silicon City of Bangalore.

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