"We chose Microsoft Dynamics AX 2012 for Retail because it provides us with a scalable platform to support our future growth, and a differentiated customer and sales associate experience at the point of sale. Microsoft Dynamics AX 2012 for Retail gives us what other solutions could not—ease of use and simplicity in operations, coupled with the ability to scale and reliably deliver on our brand promise."

— Patty Wade, CIO and Vice President of Strategy and Technology, Mattress Firm

Our vision is to empower midsized and enterprise retailers with a seamless and differentiating solution for multichannel management, store operations, merchandising, and enterprise resource planning (ERP). This will enable them to gain insight, operate with agility, exceed consumer expectations, and build enduring loyalty, all with superior time to value.

Unlike retail software built to solve the problems of the past, Microsoft Dynamics AX 2012 for Retail delivers powerful, role-tailored, crosschannel scenarios seamlessly through a modern, unified technology offering. This reduces complexity for retailers, allowing them to focus on what matters most: empowering their employees to drive productivity and deliver the personalised customer service that differentiates in today’s marketplace.

Today’s retail landscape offers unprecedented opportunity even as it presents new challenges. Economic pressures, increasing choice in products and shopping formats, and unparalleled access to information are fueling today’s empowered shoppers, who expect more from their retail experiences. As the line between social networking and commerce blurs, delivering on the brand promise and earning consumer loyalty are more important than ever before. One thing is clear: a new retail reality has emerged.

As the foundation on which retailers enable their business, technology becomes more critical than ever, expanding or limiting the ability to seize new opportunities and deliver the shopping experiences that consumers demand. Microsoft Dynamics AX 2012 for Retail is designed for the critical scenarios that drive retailing today, while enabling the innovative scenarios of tomorrow. Connecting to customers, empowering people, and delivering on the brand promise through excellence in execution—Microsoft Dynamics 2012 for Retail is all about helping retailers to become dynamic.

Microsoft Dynamics AX 2012 for Retail equips the Dynamic Retailer to drive retail across channels, locally or globally, with technology and features that are powerful, agile, and simple: point-of-sale, multichannel management, store operations, merchandising, supply chain, and more, integrated into one solution. Flexible architecture makes it possible to incorporate yesterday’s stand-alone systems to drive growth and foster customer relationships.

Powerful. Deliver more value faster.

Purpose-built for the new retail reality:

Gain immediate, accurate insight with a unified solution that encompasses the store, headquarters, supply chain, and beyond. Control hardware, user interface, and employee profiles centrally to reduce the complexity of managing a changing workforce and multiple shopping formats.

Improve organizational responsiveness with a 360-degree view of your business: Create and manage cross-channel scenarios to provide a consistent customer experience. Take advantage of transparency across channels to fine-tune the supply chain and enhance customer satisfaction.

Scale up or out easily: The extensible design optimises workflows and competitive differentiation. Grow with new formats and penetrate emerging markets quickly with a global, multicountry solution built on a unified natural model.

Take advantage of marketplaces and social commerce: Cloud-based commerce service enables new points of customer engagement and visibility through marketplaces. Use social networks as valuable new sources of revenue, customer feedback, and digital marketing. Integrate Amazon, eBay, Facebook, and Twitter into your channel strategy.

Microsoft Dynamics is a line of integrated, adaptable business management solutions that automate & streamline financial, customer relationship, & supply chain processes in a way that helps you drive business success.
WHO IS MICROSOFT DYNAMICS FOR
Microsoft Dynamics solutions include applications & services for retailers, manufacturers, wholesale distributors, & service companies, doing business domestically or in multiple countries. With these tools in hand, people in every key position in your organisation can contribute to the success of your company. Microsoft Dynamics enhances all lines of business in your organisation & delivers exceptional benefits in three critical areas:
FINANCIAL MANAGEMENT:
Microsoft Dynamics solutions help you maintain control of your finances & manage them with a high level of efficiency. You can make complete, current financial information & reports available for business planning. Simplify & automate routine & repetitious functions, so your employees can focus on more critical tasks. Also, create the required financial & other reporting needed to realise flawless regulatory compliance.
CUSTOMER RELATIONSHIP MANAGEMENT (CRM):
Microsoft Dynamics CRM helps you maintain close contact with your customers & prospects, & manage sales & marketing initiatives & track their results. Microsoft Dynamics can also assist you in identifying emerging customer needs early & respond to them before the competitors do.
SUPPLY CHAIN MANAGEMENT:
With Microsoft Dynamics, you can connect your entire supply chain in a productive, fast-moving flow. Assess the business value of your vendor & business partner relationships to make sure they suit your objectives. Offer sophisticated communicative, collaborative, & self-service capabilities to make it easy & compelling for other companies to do business with you. Increase efficiencies in distribution to improve customer satisfaction & reduce the cost of doing business