Awarded to CRD Research

Parents of children in maintained schools research (school complaints)

Incomplete applications

3

Incomplete applications

3 SME, 0 large

Completed applications

2

Completed applications

2 SME, 0 large

Important dates

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Published

Thursday 7 September 2017

Deadline for asking questions

Thursday 14 September 2017 at 11:59pm GMT

Closing date for applications

Thursday 21 September 2017 at 11:59pm GMT

Overview

Overview

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Summary of the work

User research testing the usability and clarity of our guidance for the school complaints process and user journeys through our contact form with parents of children at a maintained/state-funded school, to understand their expectations, likely behaviour and motivation when escalating a grievance about how the school has handled a complaint

Total budget is £2,000 (ex VAT) for recruiting 20 participants including an appropriate incentive (a gift voucher or such like, no VAT) per personWe will not reimburse participants travel and subsistence costs

About the work

About the work

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Early market engagement

About the research

About the research

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Description of your participants

Must-haves:Parents with a child at a maintained (state-funded) school (not a free school, academy, or private school)Ideally the children of the participating parents will cover a range of ages across the maintained school system (primary/secondary)5 parents must be able to get to Manchester M1 between 9-5pm on Wed 11 October (total time required is about an hour, the session itself will be around 45 minutes)5 parents must be able to get to Sheffield S1 between 9-5pm on Wed 18 October10 parents must sign up for an arranged 20 minute interview with our team on a week day between 9-20 Oct where they join an online screen-sharing web conference call or simply have the phone call whilst in front of a computer, in a location of their choosing (e.g. home, office)

Nice to have:A range of online/IT ability and confidenceFrom a range of schools (primary/secondary) and affluence of area

Assisted digital and accessibility requirements

For the Skype/web conference/telephone interview participants it would be good to have at least 2 people who use assistive digital technology e.g. use a screen-reader, magnifier or head wand (as they will be using their own office/home set up for the session) to ensure the content we're testing works for themWe do require that participants are able to speak to us on the phone or via a webcam/mic/web conference call during the session as we need to understand their thought process and real-time experiences as we progress through the session

Research plan

The first half of the session with each participant will be interview style with questions about experiences, expectations and understanding of specific pieces of content

The second half will involve a hypothetical scenario where the parent wishes to complain about how their child's school has handled a complaint the participant has raised, and how they would behave, how they would feel, and for us to observe them completing a test version of our DfE contact form to escalate their grievance to DfE

For the lab sessions:No access restrictions for wheel chairs or people with limited mobilityVisitors are required to sign in at reception and await one of our team to escort them to the testing area

For telephone/Skype interviews: The participant chooses the location for the call (e.g. home, office)They will need access to a phone, and ideally a computer whilst on the call in case they want to view or find online content during the discussionWe may have/use web conferencing facilities too for these calls

Number of research rounds

1

Number of participants per round

20 participants needed in total:

5 to attend a 45-minute lab testing session in Manchester Wed 11 Oct 20175 to attend a 45-minute lab testing session in Sheffield Wed 18 Oct 201710 to book for a 20-minute telephone/Skype interview each, w/c 9 Oct and w/c 16 Oct in the location of their choice (home, office, their choice)

How often research will happen

Lab dates are set for Wed 11 Oct (Manc) and 18 Oct (Sheff)Telephone/Skype interviews will take place at times to suit the participants in the fortnight between Mon 9 Oct and Fri 20 Oct 2017

Evening or weekend research

Additional information

Additional information

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Additional terms and conditions

Skills and experience

Buyers will use the essential and nice-to-have skills and experience to help them evaluate suppliers’ technical competence.

Skills and experience

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Essential skills and experience

Be able to recruit the participants outlined in the requirement

Be able to recruit within the specified timeframe (to start testing from 9 Oct)

Nice-to-have skills and experience

How suppliers will be evaluated

How suppliers will be evaluated

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How many suppliers to evaluate

10

Proposal criteria

Approach to recruiting specialist participants

Estimated timeframes for the work

Breakdown of recruitment costs and incentives

How they have identified risks and dependencies and offered approaches to manage them

Assessment methods

Written proposal

Evaluation weighting

Technical competence

10%

Availability

30%

Price

60%

Questions asked by suppliers

No questions have been answered yet

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