Tuesday, December 6, 2011

Newtec significantly strengthens customer satisfaction in 2011

SINT-NIKLAAS, BELGIUM: Satellite communications specialist Newtec has rounded off a milestone year with extremely positive customer feedback indicating a continued positive evolution from “satisfied” to “extremely satisfied”.

The yearly survey was distributed to almost 3,000 individuals at more than 650 of Newtec’s customers. The results show particular improvements in performance and the price/performance ratio, as well as for the sales, ordering, delivery, support and marketing communications teams.

Serge Van Herck, CEO of Newtec, said the results are testament to a continued strong effort towards providing the best customer experience.

“Innovations this year, major contract wins and the decision to further improve the way Newtec works with its partners, have assured 2011 has its place in the record books as one of the most transformational in the company’s 26-year history. The results of the customer survey are particularly encouraging as we were able to make improvements across the board.”

The most positive quantitative result of the survey is in Newtec’s competitive positioning which has skyrocketed in terms of product quality and features, technical support and industry leadership.

As well as continuing its expansion into Asia and Latin America in 2011, Newtec has also given its unreserved support for the standardisation and adoption of industry-wide counter-measures to combat interference. There is an industry consensus that counter-measures should utilise the addition of carrier identification to enable the quick location and correction of misconfigured or unauthorised carriers.

Van Herck commented: “Our backing for the elimination of carrier interference really goes hand in hand with our concerted push for the best possible customer experience. You can count on us to consistently drive for perfection to achieve an outcome in the best interests of our customers.”