Crozscore:

Crozscore:

Software Description:

Qualtrics Customer Experience (CX) is the worlds most agile platform for customer experience improvement, making it easy for companies to monitor, respond, and improve every key moment along the customer journey and incorporate customer feedback into every decision. With flexible role-based dashboards, dynamic case management, and full CRM integration, you have the power to deliver unmatched customer experience. Request a personalized demo or sign up for a free account to get started!

Software Description:

Falcon.io provides a SaaS platform for social media marketing and customer experience management. The platform features tools for social listening, engagement, content marketing, analytics and managing audience data. It enables marketers to deliver more personalized brand experiences across touchpoints based on enriched customer profiles. The platform features a highly intuitive and collaborative UI and is complemented by comprehensive support and consultancy services.

Software Description:

Oplift is a multi-award winning employee empowerment platform for organisations looking to give their staff the tools and knowledge they need to do the best job possible.

It's like Google for your business with everything your staff need in an instance, anytime, anywhere on their mobile device. Oplift Engage lets your staff gain the knowledge and the confidence to support your customers through microlearning, a knowledgebase and peer to peer recognition. It creates learning everyday, ensures your comms are read, provides workforce analytics and integrates with all of your existing apps, tools and services.

Oplift Review - See into the future

Oplift Review lets your staff consistently capture data to give you insight into your business to make smarter decisions. Perfect for store audits, staff 1-on-1s, vehicle inspections or daily checklists. Wave goodbye to paper and Excel, get tasks done, easily view performance with stats and an overall score, stop problems within your business before they're problems and get a birds-eye view of your entire company.

Oplift Albert - Gamify your learning

Albert makes your learning fun and ensures it happens every day. He creates healthy competition and uses his intelligence to find and strengthen knowledge areas throughout your business. Virgin Media saw an increase of 7.4% in their knowledge rating from customers in just three months! Along with a month-over-month 2.2% average increase in sales!

Oplift Scan - Handle personal data with confidence

Reduce the risk that comes with handling sensitive information. Scan documents and capture signatures then automatically wipe information after they have been securely sent to the correct place.

Oplift Extend - Building blocks for your business

Oplift Extend uses existing components in Oplift to build bespoke, integrated solutions without needing to invest in full development. Seamlessly integrating with existing Oplift apps without the need for additional logins or accounts.

Oplift is used throughout 150 Virgin Media stores across the whole of the UK, and has given us the title of:

• 'Best use of technology'​ and highly recommended for 'best use of training'​ in employee engagement at the 2017 Engage Awards.

Benefits:
* All admin can be done on the shop floor - no need to schedule time for back office.
* 20% more space for sales opportunities as traditional desktop terminals can be removed.
* Reduce the time it takes to do workplace checklists by 80%.
* 65% of employees play our e-learning game in their own time.
* 97.5% like or love playing our e-learning game.
* Virgin Media saw an increase of 7.4% in their knowledge rating from customers in just three months.
* Along with a 2.2% average increase in sales month-over-month.
* A customer’s region with the highest Oplift usage saw the highest customer satisfaction level.
* Less money spent on training, employees become more independent in their learning.
* One customer’s internal comms team could refocus an entire role due to automations in Oplift.
* Can be used on employees own devices no need to invest in new devices for company information.

If you want to revolutionize your brick and mortar estates like Virgin Media did, contact us now.

Features:

Third-Party Plugins/Add-Ons

Data Export

Email Integration

Contact Management

External Integrations

Analytics

Net Promoter Score

Dashboard

Data Import

Data Visualization

Notifications

Multi-User

API

Customer Management

Features:

Multi-User

Data Export

Multi-Account

API

Data Visualization

Social-Media Integration

Keyword Tracking

Audience Targeting

Social Media Monitoring

Calendar Management

Scheduling

Features:

Employee Incentive Management

360 Degree Feedback

Employee Onboarding

Employee Engagement

Inventory Tracking

Email Integration

Data Visualization

API

Data Export

Data Import

External Integrations

Dashboard

Multi-User

Notifications

Summary:

No key features associated with this application.

Summary:

Manage all channels on one platform

Schedule and publish in the Editorial Calendar

Social media monitoring with 4.8 million online sources

Collate all customer interactions in individual profiles

Aggregate customer profiles for targeting

Single inbox for all customer engagement

Create responsive web pages

Priority algorithm ranks incoming messages

Mobile friendly content previewing

Dedicated support and consultancy services

Summary:

Works on corporate and personal devices

Speeds up operations

Ensures operations are consistent

Microlearning which flexibly integrates into staff's day

Improves customer service

Reach employees anytime, anywhere

Gamification to make learning fun

Stay compliant in the easiest way possible

Quick reporting

Pricing:

Credit card required: No

Falcon.io offers three service packages to suit company size and social needs: Starter, Pro, and Premium. Because we tailor our pricing and services packages to each case, these offers may vary depending on the different services and support levels.

FAQs:

Who are the main user groups of this service?

Qualtrics Customer Experience is primarily used by market researchers, customer service leaders and CX executives.

Does this service offer guides, tutorials and or customer support?

Yes we offer 24/7 customer support over the phone as well as chat and email support during business hours.

We also have a entire support site to offer detailed guides to our features.

What platforms does this service support?

Qualtrics Customer Experience is primarily used to monitor, respond, and improve the customer journey and incorporate feedback and recommendations into business decisions.

Does this service offer an API?

Yes

What are some applications this service is commonly used in tandem with?

Salesforce

Marketo

Tableau

Adobe Analytics

Slack

FAQs:

Who are the main user groups of this service?

Medium-sized and enterprise companies across a broad array of industries.

Does this service offer guides, tutorials and or customer support?

Yes.

What are some applications this service is commonly used in tandem with?

Google Analytics, Zendesk, Facebook Ads Manager, Salesforce

Does this service integrate with any other apps?

Google Analytics, Zendesk, Facebook Ads Manager, Salesforce

What platforms does this service support?

Native mobile apps.

Does this service offer multi-user capability (e.g. teams)?

Yes.

Does this service offer an API?

Yes.

What is this service generally used for?

Social media management and marketing, customer data management.

FAQs:

What are some applications this service is commonly used in tandem with?

Slack

Salesforce

Jabber

Does this service integrate with any other apps?

Oplift can link to other apps in the dashboard and we can take in data from other systems.

Does this service offer an API?

Yes

Does this service offer guides, tutorials and or customer support?

We provide a blog which has useful articles and guides. Support is available over the phone and in app.

Who are the main user groups of this service?

Made for non-desk workers, mainly large enterprises to enable workforces to communicate, connect, and manage operations giving them the tools they need to deliver the best customer service possible.