Does Removal Tool (clean.exe) need to be run BEFORE uninstalling ZA? < Run After

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Does Removal Tool (clean.exe) need to be run BEFORE uninstalling ZA? < Run After

Does the ZA &quot;Removal Tool&quot; (cpes_clean.exe) need to be run BEFORE
your ZA product
has been
uninstalled in any other way?
I get error messages when running this tool after doing an uninstall (where I'm just running it to &quot;clean up&quot; any residual files.)
Somebody else theorized that this was because the tool did not know how to run if it couldn't find a ZA product on the system.
I just wanted to confirm if this was correct since my assumption was that this file should be run after doing an uninstall.
Thanks,
Larry

After downloading double click on the cpes_clean.exe icon on your desktop [to start the uninstall process.]

You will be asked to reboot your computer.&quot;

It would appear from the above that the uninstall utility must be run BEFORE uninstalling ZAISS (i.e. the utility does the actual de-installation process, instead of the uninstaller built-in to ZAISS). I would read into this that the uninstaller built-in to ZAISS is somehow not fully adequate, or does not perform a FULL de-installation; hence the requirement for Zone Labs to develop a utility to do this job. In any event, it seems clear that the uninstaller utility must be run BEFORE ZAISS is uninstalled.

Re: Does Removal Tool (cpes_clean.exe) need to be run BEFORE uninstalling ZA?

Thanks for the info.
That response (and this subject in general) begs the question of why the normal uninstall shortcut in the ZA program group
links to to
&quot;zauninst.exe&quot; rather than &quot;cpes_clean.exe,&quot; or why the existence of the new &quot;Removal Tool&quot; is
not normally divulged to users.
If you didn't read the forum or ask tech support a question, you would never know it existed.
Even the file name makes it unclear what it is.
Larry