++ We are looking for you to join us in building the most awesome currency, commodities, indices and crypto marketplace in the world. The ideal candidate will have a strong IT skill set and be familiar with the following technologies - C++, C-, Windows, Windows Server, knowledge of Python and Network ++

Who We Are

We are leading FCA regulated provider of FX Prime Brokerage and Infrastructure services to the Professional trading community. The business’s success has been driven by its dynamic approach to the industry, a model that has allowed the business to grow rapidly since the launch in 2013.

Who We are Looking For

This role would suit applicants looking to break into the industry or with some FX brokerage experience, who genuinely want to emphatically interact with customers and are committed to delivering an exceptional customer experience through professional solutions..

We are looking for people with excellent technical, communication and written skills. Ideal candidates can remain calm and positive in high pressure situations, bringing to bear their critical thinking, quantitative, and creative skills in providing customer solutions.

As we run a 24/5 support desk, you must be able to vary between day and night shifts with your colleagues.

The Role Itself:

+ Assisting clients worldwide through a live support
+ Answering e-mails , assisting with the opening of client accounts, amending existing accounts, maintaining client records and liaising with appropriate departments
+ Handling of Back office queries
+ Supporting clients with technical and troubleshooting issues
+ Dealing with complaints of a varying nature promptly and effectively
+ Providing support and troubleshooting on Meta Trader platforms
+ Liaising with all departments to resolve issues
+ Liaising with the compliance officer regarding complaints and approval of accounts
+ Providing all relevant information to clients regarding documents and materials for becoming a client
+ Proactive in asking questions when needed and resourceful in solving problems
+ Strong aptitude and interest in learning
+ Proven experience in a similar role and knowledge of Meta Trader platforms will be considered an advantage
+ As we run a 24/5 support desk, you must be able to vary between day and night shifts with your colleagues.

Required Skills & Knowledge:

+ You will acquire knowledge of FX markets requirements and regulations to ensure on-going compliance.
+ The ideal candidate will have a strong IT skill set (C++, C-, Windows, Windows Server, knowledge of Python and Network)
+ Strong organisational skills, good attention to detail and accuracy are essential
+ Delivery of tasks to very high standards
+ Detail orientated and team player
+ Ability to work efficiently under pressure
+ Excellent computer skills (Microsoft Excel and Word)

Preferred Qualifications:

+ Excellent English verbal and written skills. Multilingual candidates are encouraged to apply.
+ Motivation, drive and a self-starting attitude.
+ Ability to work in a fast paced, team environment.
+ Ability to multi-task, take initiative, prioritise, and manage time efficiently.

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. This processing is conducted lawfully on the basis of our legitimate interests. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.