SMACS Reviews

Comment on Review

SMACS

4.8

(3 reviews)

SMACS by Stack8 is a productivity tool for Voice Operations Teams to facilitate moves, adds, and changes instantly within Cisco’s Unified Communications Manager, Unity Connection, and Unified Communications Manager IM & Presence applications. The user interface is so intuitive that you don’t need any Cisco experience to perform basic requests: it’s designed with the user in mind and the task at hand.

What do you like best?

This product, SMACS, is a solid product that will enable non-technical staff to perform a very technical task in about 1/50th the time it would in Call Manager. For my organization we configure a physical phone and 4 virtual devices for every staff member. We also set up a voicemail and ensure all presence and exchange integrations are in place. This averages 45 minutes for each new staff member. With SMACS we cut that 45 minute task into a 1 minute task.

Stack8 not only offers an awesome product, but also made it as simple as possible to get it functioning within my organization.

What do you dislike?

There is nothing I dislike about SMACS. I want some additional features, but everything there is awesome.

Recommendations to others considering the product

Just do it.

What business problems are you solving with the product? What benefits have you realized?

Enabling our lower teir staff to handle new user setups entirely. It does that very well.

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What do you like best?

SMACS gives you the ability and ease of use to configure multiple services and devices at one time, doing this in Call Manager would take three times as long. It also always to build a voicemail at the same time.

What do you dislike?

There is not much to dislike with SMACS. It is a solid product that delivers what it promises and the folks at Stack8 are always improving it.

What business problems are you solving with the product? What benefits have you realized?

Using SMACS has removed the issue of multiple techs going into Call Manger on a daily basis and possibly causing a list of problems. We have been freed from spending most of our day correcting those issues and focusing on providing our employee customers more focused support.

What do you like best?

It is a very easy to work with interface. Additionally, the team at Stack8 are very knowledgeable and helpful. I like how easy it makes a Cisco Unified Communications environment look and feel through a very easy to understand web interface.

What do you dislike?

Haven't found much to note at all. We have a complex environment with PBX phones and VOIP phones integrated into one and this as a result makes provisioning of phones sometimes difficult. With Cisco TAPS and SMACS working together it helped simplify the process. Stack8 has a tool for basically performing "TAPS" but we have not used it. They (Stack8) have been able to overcome all issues we have faced in getting the product up and running to work in our environment.

Recommendations to others considering the product

Make sure your Call Manager directory integration is fully understood and working good from an "onboarding" perspective.

What business problems are you solving with the product? What benefits have you realized?

Provisioning of phones and day to day "moves, adds, changes, deletes" of phones

Learning about SMACS?

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