Customer Service

Welcome to tandyleatherfactory.com!

We are pleased that you have visited our web site and hope you enjoy your visit. We want you to be an informed consumer and, therefore, we have listed helpful information and policies on this web site.

Your satisfaction is guaranteed. Tandy Leather Factory has a long history of delivering quality products to our customers. We are confident that you'll be satisfied with your purchase from Tandy Leather Factory. However, if you are not satisfied for any reason, return it and we will gladly replace the product or return your money. Please contact the store that processed your order for return instructions. Your confirmation email or invoice will contain contact information.

Where is My Order Being Filled and Shipped From?

To provide the quickest, most accurate service, all orders placed at tandyleatherfactory.com are filled and shipped by experienced personnel at one of our store locations - usually the store closest to you. Your email confirmation has detailed contact information of the store where your order was routed. Feel free to contact the manager or store personnel at any time with questions regarding your order.

Do you have questions regarding the status of an order you've placed at tandyleatherfactory.com?

If you have set up an account at tandyleatherfactory.com, you can log on and click on the Review Order History link to access your order status and history. Otherwise, you may contact the store listed on your order confirmation if you have questions regarding the status of your order.

Method of Payment for Internet Orders

Tandy Leather Factory accepts credit card payments.

Credit Cards
Tandy Leather Factory accepts credit card payments using Discover, Visa, MasterCard and American Express. Your credit card will be authorized for the Estimated Total. Your credit card is charged the actual amount when your order is ready to be shipped. Unused authorized funds are usually released by your credit card provider 5-7 business days after order date. Your satisfaction is 100% guaranteed with our unconditional money back offer if not completely happy with your order.

Gift Cards
When redeeming a Tandy Leather Factory Gift Card, a credit card number must be supplied.

To use Tandy Leather Factory Gift Cards at tandyleatherfactory.com, please fill your shopping cart. Proceed to the Review and Complete Your Order page.

In the Special Order Instructions, type “Please apply gift card [gift card number] to this order.”

Note: At this time, our website will not apply the gift card amount to your purchase in your shopping cart total. However, it will be applied to your invoice prior to processing your credit card.

If you wish to pay by a different method, please call the Tandy Leather Factory store nearest you to place an order or to inquire about alternate payment methods.

International Orders

We will be happy to accept your international order. You are responsible for any customs, duties or taxes imposed by your country. Tandy Leather Factory will not issue refunds where you did not receive your order because you failed to pay customs, duties or taxes imposed by your country.

Canada: Order from our Canadian website - www.tandyleatherfactory.ca

UK, Europe and Surrounding Countries: Order from our European website - www.tandyleather.eu.

Australia, New Zealand and East Asian Countries: Order from our Australian website - www.tandyleatherfactory.com.au.

All Other International Countries: Orders from all other international countries will be processed through our Fort Worth location and invoiced in US dollars. Once your order is filled, adjustments will be made to reflect the cost of shipping and handling your order.

Please note, certain products such as, but not limited to, kangaroo, elk, python, and products that are indicated ORM-D cannot be sent to International customers. Contact our Customer Service Representatives for additional information.

Order Information

Please provide all information requested in the order form. Order information is provided to us through a secure, encrypted transmission. We need your phone number and e-mail address to contact you if there is a problem with your order. When placing an order, you warrant that all information submitted by you is true and correct, that you are at least 18 years of age and that you possess the legal authority to enter into your purchase agreement and to use this web site in accordance with these terms. You agree to be financially responsible for your purchases through the web site. Verification of your information may be required prior to the acceptance of any order.

If I place an order via the Internet, how will I know if my order was processed?

A confirmation email will be sent to you within minutes of placing your order. This confirmation will detail your order and provide contact information for the local store that will ship your order.

How long will it take to process my order?

Most orders are shipped from one of our store locations (usually the closest to the delivery address) within 24-36 hours. Delivery of your order to you will depend on where the order was shipped from and the delivery address. Our goal is to provide the most accurate and most reliable service possible. Orders are shipped via the UPS Ground or United States Postal Service (USPS) Priority Mail unless an alternate method is requested or there are ORM-D materials included in your order. If your order includes ORM-D products, by law, we are required to ship them by ground. Please allow an additional 5 to 7 days for delivery of these items. We offer expedited shipping on orders placed on weekdays by phone before 12 p.m. Call or email the Tandy Leather Factory store nearest you for more details regarding expedited shipping.

Backorders

Tandy Leather Factory intends to stock every item presented on tandyleatherfactory.com. Exceptions to this will be items listed as Closeout. Otherwise, we will always attempt to ship your order complete. However, situations occur where an item may be out of stock. In those situations, we will ship what we have in stock and request that you re-order the out of stock item at a later time. We apologize for any inconvenience this may cause.

Order Cancellation

You may cancel your order at any time prior to shipment. Tandy Leather Factory reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Please contact the store listed on your order confirmation for cancellation details.

Sales Tax

In the USA, Tandy Leather Factory currently only charges sales tax, at the applicable rate, on sales orders shipped into the States of Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin and Wyoming. Tandy Leather Factory complies with all laws in regard to sales tax. We reserve the right to charge sales tax in other states should we add additional stores or the current laws and regulations change.

Shipping

The estimated shipping rates shown below, and in your shopping cart, are based on the merchandise total of your order. We use estimates because it is not possible for us to know the exact shipping charge for your order until we know the total weight of your order, number of boxes needed to ship your order, and your address. Once your order has been filled, we charge the published shipping rate. For many of our customers, the actual shipping charge is less than the estimate. However, because we also ship oversized and liquid products, the actual shipping may be more in some cases. We will notify you before shipping your order if the actual shipping turns out to be substantially more than the estimate.

The receipt, enclosed with your order, will show the actual shipping that was charged to your credit card.

Estimated Standard Shipping Charges for USA and Canada:

Amount ofPurchase

Estimated Shipping

Up to 100.00

$12.99

100.01 to 150.00

$14.99

Over $150.00

10% of merchandise total

Optional USPS Shipping Charges for Small USA Orders:

Amount ofPurchase

Estimated Shipping

Up to $10.00

$6.00

10.01 to 25.00

$8.00

Expedited Shipping:
At your request, orders may be shipped UPS Next Day or Second Day (additional charges apply). Products marked with ORM-D or HL symbols cannot be shipped by UPS Next Day or Second Day.

Shipping: Other than USA and Canada:
We ship international orders via Federal Express, UPS, Postal or various local carriers. Actual shipping charges plus a processing charge apply.

ORM-D Products:
In accordance with federal laws, certain materials (ORM-D) must be shipped by ground. Most finishes and cements fall under these guidelines. Such products are generally listed in this web site as ORM-D products. Please allow at least 5 days for these items.