Delta Airlines vs the ACAA

This morning the DOT announced a record-breaking fine of $2 million levied against Delta Airlines for violations of the Air Carrier Access Act. Violations (which, as part of the settlement, Delta doesn’t actually admit to having committed) include leaving passengers with mobility disabilities on planes, at the wrong gates, and without wheelchair assistance in terminals.

Part of the fine will be paid directly to the government, but most of it goes towards implementing access improvements, including an automated system for wheelchair requests, website improvements, and improved corporate ACAA compliance.

According to Delta’s website, “We give passengers the very best service, whatever their circumstances. Accessibility is a primary concern of ours. We’re always available to help passengers who need it.” The mission statement of Delta’s advisory board on disabilities is, “Making Delta, carrier of choice for customers through operational excellence, ‘second mile service and building emotional connections with the disability community.”