Goodwill Proactively Monitors Its Network

Pittsburgh, PA – March 3, 2014 – Goodwill of Southwestern PA selects NetBeez as the network monitoring solution to support its network operations. Goodwill has a large footprint having a campus of 50 locations across Southwestern Pennsylvania and North Central West Virginia comprised of a mix of Human Service centers, one distribution center, and 31 retail stores. In 2013, Goodwill served over 53,000 people and helped 804 people achieve competitive employment in the Community.

Goodwill relies on its network to run business-critical operations such as Point-of-Sale systems, back-office applications, inventory management, and other customer-facing services such as online training and education platforms. Network uptime, proactive monitoring, and fast response to network incidents is a requirement for Goodwill’s way of doing business.

With NetBeez, Goodwill’s IT staff is aware of the real-time connectivity status of all its users at more than fifty network locations. NetBeez agents’ ability to continuously verify network connectivity and application availability anytime and in every location dramatically improves Goodwill’s response time to support requests reduces time to detect and repair network and application issues.

“For the first time, NetBeez provided a real-time user view of our network and applications so we can proactively prevent issues,” said Kirk Selenberg, Associate Vice President of Technology at Goodwill. “We were able to easily deploy NetBeez agents in all of our stores in our 17 county service territory. This instantly delivered our IT staff remote network visibility, enabling Goodwill to support and troubleshoot network and application issues in minutes rather than days.”

“NetBeez was designed specifically for enterprises that, like Goodwill, have dozens, if not hundreds, of network locations supported by a centralized IT department,” said Stefano Gridelli, CEO of NetBeez. “Monitoring the network and the applications from the user perspective enables our customers to detect problems and performance trends that otherwise would not be possible with standard, SNMP-based monitoring tools. This capability translates into quick response and reduced troubleshooting time of network and application issues.”

About NetBeez

NetBeez, Inc. offers a distributed network monitoring system for enterprises with centralized IT and many network locations. NetBeez measures and reports key performance indicators of network and service quality, enabling companies to quickly troubleshoot and fix network problems, cutting costs and reducing network downtime.

About Goodwill of Southwestern PA

Goodwill of Southwestern Pennsylvania is a human service agency and network of not-for-profit businesses whose mission is to help people with special needs overcome barriers to employment and enjoy the dignity and benefits of work and improved quality of life.

With over 1,100 employees and annual revenues of nearly $50 million, our agency ranks as one of the largest Goodwill organizations in the U.S. Read more at goodwillswpa.org.