How may we help?

How may we help you?

COVID-19: Our Support Team has temporarily limited hours. Despite unusually high call and email volume, we aim to respond to emails within 24 hours (Monday to Friday). If you require immediate assistance, please call us at 800-938-8815, between 9 a.m. and 5 p.m. PT

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What do the statuses for eServe recipients mean?

Once you place an eServe order, each recipient you selected is immediately served. On the Order Detailsscreen, you can find an activity log for each recipient – including eCopy recipients. This log tracks what each recipient does with the served documents through three different stages.

Notification Sent: The eServe was received by the intended recipient.

Retrieved: The recipient has opened the email notification and clicked the link inside, which opens a page where they can download all eServed documents.

Viewed: The recipient has viewed all eServed documents.

You may also see a status of Partially Viewed. This occurs when multiple documents were eServed and the recipient has viewed some, but not all, of the eServed documents.