1 answer

Hi Claire,
I’m sorry about missing your mails. I had explained over two separate mails that you weren’t to use email for support that you were to use this chat feature.

Again, the whole team get the chat notification. We don’t use email for support cause the team is out and about a lot.
If you’d use this chat your call would have been answered in less than 8 minutes Mon-Fri.
Here is your mail and I’ll answer it here.
Mail: I have added the Enhanced invoicing app to our login as this is something we will always need as recurring invoices are a large part of our business.
Its showing me that we have 21 days of the free trial left. What do I need to do to ensure this stays active for us? Is there something you can do to ensure it remains part of our account?
Answer: The feature won’t delete, but if you’re anxious about it. Just cancel the enhanced invoice app and then reactivate it, that will force the trial period to end. The the app will stay active till your credit card does. If your credit card expires like the trial period you’ll be notified by mail.
Hope that helps