“We continue to be extremely pleased with the response that our Shop Management Users Forum has received,” said Tim McDonnell, national training manager. “Our goal for the user-driven forum is to serve as an informative destination for customers to unlock the potential of Mitchell 1’s shop management system to take advantage of its many capabilities to help them operate their shops more efficiently. We’re seeing both new and long-time customers taking advantage of the Shop Management User’s Forum at an increasing rate; word of what we offer is spreading throughout the marketplace. This 30,000 postings milestone is evidence of that and we are very proud of it.” As featured in AfterMarketNews.com.

It all starts with a simple click of the Forum button in the user’s shop management program’s toolbar. With an Internet connection, shops can immediately gain all kinds of new knowledge about running their software more efficiently, which adds significant value to their software investment. There are users reading the forum (managerforum.net) from home or even on their smartphones. Shop management news and developments often appear in the forum first, and polls are conducted with forum members to factor their real-world experiences into our product planning decisions.

The Shop Management Users Forum offers customer access to product expertise when users need it most, seven days a week. In addition to utilizing the support offered for Manager/Manager Plus products, forum members also generate insightful discussions about marketing, business concerns and specific vehicle repair issues that may be baffling them. Shops with less experience are exploring new approaches found on the forum and applying them at their repair shop businesses for increasing their productivity and profitability.

With the combined value of the forum member contributions complimenting Mitchell 1’s own product expertise, the expanding Quick Answers (frequently asked questions) section and the PerformanceCenter video modules/quizzes, Mitchell 1’s customers have more ways than ever to effectively master the many powerful features found within Manager/ManagerPlus programs, whatever their particular learning style might be.

About the Author

Jill Schafer is the Marketing Communication Manager at Mitchell 1 and has over 20 years of marketing experience with high-technology organizations, including over 10 years in the automotive information industry.