Testimonials

A great and professional service. Lovely clean ovens. Highly recommend.

Mrs Conway, Highcliffe. BH23

Delighted, it’s like a new oven. Clean worker.

Mrs Goulding, East Dorset. BH20

Arrived on time and was very polite. Explained what he was going to do and what he was cleaning. The service is very efficient, most impressed. Will require Rob’s services in a years time.

Mr Harris, Westmoors. BH22

Arrived on time. Friendly efficient and polite. Good job.

Mrs Purves, Christchurch. BH23

Prompt and reliable. Good job, quite speedy and friendly staff.

Mrs ?, Wimbourne. BH21

Excellent work carried out with a very cheerful disposition.

Mrs Cooper, Ringwood. BH24

Very happy with the oven. Looks brand new.

Mr Berlyn, Verwood. BH31

Oven like new. Many thanks.

Mr Woods, Christchurch. BH23

Very good job. Thank you.

Mrs Head, Wimbourne. BH21

Very clean. Excellent. Thank you.

Mrs Gardner, Christchurch. BH23

Lovely chap. Pleasure to have in our home.

Mrs Murray, Verwood. BH31

Awesome job. Thank you.

Mrs Heighway, Verwood. BH31

Very cheerful and pleasant manner. Great job done on my oven. Recommended Graham, to enter anyone’s homes and customers to feel at complete ease. Many thanks.

Mrs Cooper, Ringwood. BH24

Excellent! Thank you for such great service. Beautiful clean oven and friendly on top. Thanks, we will use you again!

Mrs Dallyn, Ringwood. BH24

Fantastic service! Very impressive. Would definitely use the service again.

Mrs Holt, Ringwood. BH24

As usual, I am very pleased indeed. I am very happy with the service I receive. Thank you.

S.A Kay, Three Legged Cross. BH21

John was very quick, very pleasant and did a super job.

Mrs Lexle, Ferndown. BH22

Great job! Very pleased with your service. Highly recommended.

Mrs Angela Brown, Ferndown. BH22

Thank you so much, lovely clean oven and a friendly service. Many thanks.

Mrs Troke, Wimbourne. BH21

Oven spotless. Very good service and very friendly and professional. Thank you.

Mrs White, Walkford. BH23

Excellent job and would recommend without hesitation.

Mrs Bateman, Ringwood. BH24

Fab! It’s like having a brand new oven. John was on time , very quick and meticulously tidy. Job well done!

Mrs Duffield, Wimborne. BH21

Nice job, pleased with the clean. Doors are always difficult to get at.

Mr Neil, Corfe Mullen. BH21

Very good service. My oven is like new. Thank you.

Mrs Denness, Highcliffe. BH23

Fantastic friendly service. My oven is like new again.

Mrs Robinson, Wareham. BH20

Just to say what a very good job I had done. The valater even sorted out the works of a previous cleaner who hadn’t done their job properly. He was efficient and polite, was hard working and left no mess.

Mrs. Close, Christchurch. CH23

Really pleased – my oven looks like new!!

Mrs. Fuller, Christchurch. CH23

Very pleased with service. Oven clean. Highly recommended.

Mr Osbourne, Ringwood. BH21

My oven looks like new and I have a light! Very happy. Thank you.

Mrs Ketchell, Christchurch. BH23

Fab clean and very prompt and polite service. Will use you again!

Mrs Vines, Mudeford. BH23

Very good. Good clean. Will have you again.

Mrs. C. Burfoot, Verwood. BH31

Just had our double oven cleaned by John Powell who has an excellent customer attitude. The oven looked ”as new” when John had finished his work. It took a lot of hard work to complete the task which was very professionally undertaken. Well done John – we will have you back next year.

Wing Commander RAF retired Jones, Highcliffe. BH23

Have used OVENU many times in the past. Fantastic service and oven now looks brand new after completion. Many thanks.

Mr Brown, Wimbourne. BH21

This was our third time of using OVENU – great job again. Very unobtrusive. Recommended to lots of friends and they’ve been equally as happy.

Mrs Prince, Wimbourne. BH21

Very satisfied by an excellent job carried out. Can be very well recommended by my wife and myself.

Mr King, Highcliffe. BH23

Excellent job on a filthy oven. Thank you and pet friendly.

Mrs Torkington, Verwood. BH31

Two great guys cleaned and polished my Aga range ‘Fantastic’. Will always have them again (every 6 months). They were clean and tidy.

Mrs Bicknell, Wimbourne. BH21

I found your engineer very helpful and thorough. I will be pleased to recommend OVENU to my friends.

Mr Gardiner, Mudesford. BH23

Delighted.

Mrs. L. Lannon, Walkford. BH23

Great job. Very tidy worker. Very happy.

Mr Blencowe, Highcliffe. BH23

Many thanks for another splendid job. A very efficient and friendly service. Such a treat to have a gleaming oven.

Anne Kay, Wimborne, BH21

Prompt, cheerful attention. Professional approach from the first contact right through to the finished job. High standard of finish.

Mr Cook, Wimborne. BH21

Thanks so much! Lovely clean oven. Friendly, helpful guy. My oven last looked like this when it was new!

Mrs Cook, Christchurch. BH23

John very kindly called to let me know his journey would take longer, arrived as estimated. The oven looks like new. Great work!

Mrs Keegan, Bransgore. BH23

Can recommend this guy – he’s very personable and professional. What a thorough and efficient job. Great results – many thanks John!

Mrs Banham, Sandbank. BH23

Very good service. Looks like new. Will definitely use again.

Mrs Rowley, Ringwood. BH24

Absolutely fab, really friendly. Thanks very much.

Mrs Tabor, Christchurch. BH23

Very good job – John was very helpful and I would recommend him.

Mrs Woods, Christchurch. BH23

Super as usual! Life savers!

Mrs F, Ringwood. BH24

John has been and cleaned our oven today. Very polite and the oven looks fantastic.

Mrs Scott, Wimbourne. BH21

Very good service, arrived on time. Delighted with oven looks like new.

Mrs Leveti, Verwood. BH31

Your representative did an excellent job on our oven. He was very polite and did a thorough job. Thank you.

Mr Morgan, Wimbourne. BH21

Thank you very much for coming to clean the oven and the advice. We’ll ceertainly be calling you again.

Mr S, Verwood. BH31

John was most courteous and cleaned my oven beautifully. Thank you so much John.

Mrs Edwards, Ferndown. BH22

Thank you, very efficient and quick. Lovely clean oven in time for Christmas.

Mrs Fitzpatrick, Christchurch. BH23

I have used your services before and yet again i’m delighted. I think this is the best clean to date though!!

Mrs Horell, Wimbourne. BH21

Very pleased with service and your person who came.

Mrs Lambert, Wimbourne. BH21

A very good efficient service. Thank you.

Mrs Crompton, East Dorset. BH22

Excellent job. Polite. Thank you.

Dara Bremner, Verwood. BH31

Our dirty oven now looks like new. Excellent job that was carried out professionally and with a great deal of care and attention to datail.

Mr Honiton, Wimbourne. BH21

Sparkling like new! Many thanks.

Mrs Collins, Wimbourne. BH21

Excellent job – sparkling clean oven.

Mrs Matterface, Verwood. BH31

Your representative cleaned the oven so well I will be frightened to use it. Would recommend your company to all my friends. I am very impressed with the final result.

Mrs. J. F. Levens, Highcliffe. BH23

John did a fantastic job. My oven is now gleaming. John was prompt, friendly and efficient. Would use OVENU again.

Mrs Partridge, Ringwood. BH24

Very well done. Clean and courteous. Excellent.

Mr Minns, Mudeford. BH23

We are very happy with the service you provide. The oven is sparkling. Thank you.

Mrs Edwards, Christchurch. BH23

John arrived promptly. Excellent job done and oven left clean and sparkling. Many thanks.

Mrs Lucas, East Dorset. BH21

Many thanks. Very quick, friendly and tidy. Worth doing!!

Mrs Thompson, Wimbourne. BH21

Great service. Oven looks like new.

Mr Will, Wimbourne. BH21

Work was completed to my complete satisfaction by a pleasant workman.

Mrs Willow, Verwood. BH21

Thank you very much – lovely clean oven – very pleasant gentleman – also phoned to say he’ll be 5 minutes late, much appreciated. Would definitely recommend.

Mrs Brightman, Highcliffe. BH23

Delighted with the service, thank you.John was very polite, professional and friendly and gave us useful advice. All in all very pleased and will definitely use OVENU services again.

Miss Gale, Ferndown. BH22

Efficient, friendly service. Oven looks like new. Thank you!

Mrs Bennett, East Dorset. BH21

Friendly guy. Very good service, very good.

Manager Anders, Wimbourne. BH21

Excellent – very friendly – very clean.

Mr Orford, Christchurch. BH23

Thank you so much, both ovens look brand new

Miss. A. Craddock, Wimbourne. BH21

Really pleased with the service and the oven looks fantastic.

Mrs Swaine, Highcliffe. BH23

Fantastic job, almost brand new. Have taken a card to have my oven done. Will be spreading the word. Thank you.

Miss Leach, Christchurch. BH23

Brill. Very happy.

Mrs Duffield, Wimbourne. BH21

Thank you very much for the great service. Fantastic job. Will recommend you.

Mr Hyne, Wareham. BH20

Arrived on time, very pleasant, efficient and a good clean.

Mrs Webb, Wimbourne. BH21

Thorough job. Very pleased. Thank you.

Mrs Read-Ward, Dorset. BH23

Very efficient service. The oven is as new. Thank you.

Mr White, Wimbourne. BH21

Very pleasant and efficient service. Wouldn’t hesitate to have them again.

Mrs. D. Baldwin, Wimbourne. BH21

Thanks very much. Oven looks brilliant – as new again. Very pleased with the service.

Mrs Edwards, Corfe Mullen. BH21

Fantastic service. He took great care of my Aga. Looks brand new when he’d finished. Would recommend John and OVENU to others.

Mr Sheppard, Bransford. BH23

Thank you so much. Fantastic results!!

Mrs L, Ferndown. BH22

Excellent service. Cooker looks like new again. I would recommend to others.

Mrs Mullins, Ferndown. BH22

Once again an excellent service.

Mr Hollowday, Highcliffe. BH23

Excellent job, well explained, tidy and considerate.

Mr Lavers, Wimbourne. BH21

Thanks so much for a prompt appointment and excellent job done – looks like a new oven.

Mrs Edwards, Wimbourne. BH21

Every time arrives on time. Job well done.

Mrs Mdrawiec, Wimbourne. BH21

Fantastic service. Friendly, professional and an oven that looks brand new again! Will definitely recommend to friends.

Mrs Odendaal, Ringwood. BH24

Thank you so much. I will never clean my Aga again. I will just call in John.

Mr Bicknell, Wimbourne. BH21

Thank you for a good job.

Mrs Pitman, Wimbourne. BH21

John was really professional and done a great job with our double oven. Really tidy and efficient.

Mrs Harper, Corfe Mullen. BH21

John arrived spot on time. Excellent job, no fuss and I am delighted with the result. John was courteous and friendly. I would not hesitate to use OVENU again. Many thanks.

Mrs Sharratt, East Dorset. BH23

Very pleased with the service and result. Excellent.

Mrs Downs, Corfe Mullen. BH21

John arrived on time and was a clean neat worker. My oven looks like new!

Mrs. P. Steele, Ferndown. BH22

Excellent service – I could not believe the oven, especially the shelves they come out so clean and sparkling.

Mrs Black, East Dorset. BH23

Friendly service, great job. Will use again.

Mrs Beckett, Highcliffe. BH23

Wonderful service. Thank you.

Mrs Hawburn, Aston Heath. BH24

Very pleased with work carried out. Have had OVENU many times and I’m delighted every time with the fantastic job they carry out. Will recommend to my friends and book them in next year to clean my oven and extractor hood.

Mrs Densham, Verwood. BH31

Very good prompt service. John is a professional and pleasant man. Would definitely use you again. Many thanks.

Mrs Marks, Christchurch. BH23

Excellent service! Clean, professional and amazing results.

Ms Dzredziela, Wimbourne. BH21

Very good service.

Mrs Spiers, Wimbourne. BH21

Thank you for a very professional service. A beautifully clean and sparkling oven!

Mrs Selby (Verwood Guides), Verwood. BH21

Pleased with the result. Will use again. Another happy customer.

Mr Mills, Wimbourne. BH21

Excellent service. Excellent job done by a super guy.

Mr Brown, Christchurch. BH23

Brilliant job – money well spent.

Mrs Page, Christchurch. BH23

Good job. Pleasant demeanour.

Mr French, Ringwood. BH24

Excellent service as usual. Would highly recommend to all newcomers.

Mrs Cumnor, Wimbourne. BH21

Very pleased with the service, very helpful. Would definitely use again. Thank you.

Mrs Tucker, Wimbourne. BH21

Fantastic job. All left clean tidy and perfect!

Mr Hughes-Morris, Highcliffe. BH23

100% happy. Nice guy, punctual and polite. All good.

Ms Wightman, Ringwood. BH24

Very pleased with the service. Will definitely use again. Many thanks.

Mrs Chambers, New Milton. BH25

As always John has done an excellent job and I am pleased with his tidiness and efficiency – definitely booking OVENU again in the future.

Had my oven and extractor fan cleaned today by Rob. What a brilliant job he has done. I have a sparkling oven, very clean and polite, left no mess. Will recommend your company to all my friends.

Mrs Scott, Christchurch. BH23

Have used this service for a few years. I am very happy with this.

Mrs Buss, Verwood. BH31

Very helpful, friendly service. My old oven was gleaming like new. No problem recommending to all our friends and family. Thank you.

Mrs Bebbington, Christchurch. BH23

Thank you for a good job as usual.

Mrs Pitman, Wimbourne. BH21

Very happy. Turned up on time. Oven came up really good, had some advice on things that needed doing, also cleaned the 2 ring hob. Thank you.

Mrs Mosen, Ringwood. BH24

What a fantastic result! I’ve told my husband we are living on salads now as I don’t want to use it just yet! Would highly recommend this firm to everyone.

Mrs Symons, Wimbourne. BH21

Great service as always. Great job done.

Mrs Keniston, Wimbourne. BH21

My oven is some 14-15 years old and showing signs of wear. OVENU’s clean is fantastic and the transformation amazing. The oven’s look almost new again. Thank you OVENU.

Mrs. S. Harrison, Ferndown. BH22

I previously booked with another cleaning company. They arrived and told me the oven was too dirty to clean!! I tried OVENU and they have got my oven back to a shine! Absolute amazing service I am so glad I called them. Rob and his team offered fantastic service.

Mr White, Christchurch. BH23

You have been cleaning our oven for 4 years now – such a horrible job and it looks brand new when you have finished! Many thanks!

Mrs Pfeiffer, Verwood. BH31

Thank you for an excellent job.

Mrs Baker, East Dorset. BH24

Excellent value – quickly done. Thank you.

Mrs Jones, Highcliffe. BH23

Thank you for a job well done. I have used you for a number of years and wouldn’t want to have anyone else. Also it is good to have friendly people in the house. Thanks again.

Mrs Pomeroy, Ringwood. BH31

Fantastic service. Will be booking my next clean very soon.

Mrs Keown, Corfe Mullen. BH21

Fantastic job as always.

Mrs Lowery, Corfe Mullen. BH21

I am very pleased with the works carried out this morning. I was pleased how clean he left the kitchen too.

Mrs Butcher, Verwood. BH31

Excellent service-Thank you.

Mrs Smyth, Wimbourne. BH21

Lovely job, brill service all round. Very pleased.

Mrs Holt, Wimbourne.BH21

Very pleased. My ovens look like new again. Thank you.

Mrs Beattie, Wimbourne. BH21

Very pleased. Job well done.

Mrs Angie, Christchurch. BH23

Absolutely delighted – oven looks like new!

Mrs Johnson, Wimbourne. BH21

An excellent job. Thank you.

Ann Watts, Corfe Mullen. BH21

Recommended by friends – and we so were pleased.

Mrs Perkins, Christchurch. BH23

The oven looks fabulous – I won’t need you again because I can’t bear to use it!

Mrs Cowling, Christchurch. BH23

Well done! Great, friendly, and efficient service.

Mrs Abbott, West Parley. BH22

Very pleased with service. Oven looks like new.

Mrs Craig, Wimbourne. BH21

Excellent job! Thank you to both operators.

Mrs Tate, Corfe Mullen. BH21

Wonderful service. Cooker has never been so clean. Thank you.

Mrs Snelling, Ringwood. BH31

Super work. I’m amazed at the result!!

Mrs Collis, Ferndown. BH22

Very happy with service and advice given. Great job.

Tina James, Ringwood. BH25

Very satisfactory. Yet again!

Mrs Robinson, Ringwood. BH31

So pleased, was lovely and done so quickly. Definitely recommend.

Mrs Hazel, Ringwood. BH24

Fab job, oven is brand new.

Mrs Whittey, Merley. BH21

Excellent job. Very well done.

Mrs Cooper, Ringwood. BH24

Lovely job. Will have back in the future, no doubt. Very pleased and very happy.

Mrs Crockett, Ferndown. BH22

My friend Sarah recommended you to me. I am very pleased with my lovely clean oven – it looks like new.

Mrs Willetts, Ferndown. BH22

Wonderful – how did we cope before finding ‘U’.

Mrs Speding, Christchurch. BH23

Good work carried out. Very pleasant.

Mrs Dargan. Merley. BH21

Excellent service, clean and polite. Will use again.

Mr Mead, Verwood. BH31

Very pleased indeed. Friendly, efficient service.

Mrs Yeo, Westmoors. BH22

Quick,friendly service. Oven looks brand new!

Mrs Gladwell, Ringwood. BH24

Fantastic finish to a nightmare of an oven – friendly professional finish. Many thanks.

Maintaining your privacy and your trust is very important to us. We strive to be especially clear on how we use your personal information, if and when we collect it, and on the ways in which we can work together to protect your privacy.

This document is for compliance with the UK Data Protection & Privacy legislation and the Applied GDPR (General Data Protection Regulation) also known as Regulation (EU)2016/679

This Privacy Policy explains the:

Identity and contact information of the data controller

Legitimate interests of the data controller or third party

Purpose of the processing and the lawful basis for the processing

Categories of personal data to be processed

Details of whether personal data came from direct or indirect sources

Recipients or categories of recipients of the personal data

Details of data transfers to a third country and safeguards

Length of time personal data is processed and any criteria used to establish the length of time the data is processed

Data Subject’s Rights (Your rights)

Right to complain to the supervisory authority/regulator

Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data

The existence of any automated decision making, including profiling and information about how decisions are made

What products and services are covered by this policy?

This Privacy Policy applies to the information that we may obtain from you through your use of our website(s), from your direct contact with our franchisees or a call handling centre, collectively called the “Services”. If you have any questions or need more information about these Services, please contact us at the email address in the section below.

Data Controller

For the purposes of the data protection & privacy legislation the Data Controller is:- Ovenu Franchising Limited (abbreviated to ‘we’ and/or ‘us’ throughout this notice)

Ovenu Franchising Limited is a Company Registered in England & Wales under Registration Number 3751822.

We are also registered at the Information Commissioner’s Office No.ZA225575

We only process personal data on a legitimate interest basis that such processing is necessary in order to enter into or perform a contract for our service(s) or provide further information about our franchise opportunities and/or;

We and our franchisees will legitimately process data to confirm any and all bookings made in keeping with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or;

We and our franchisees will process data to supply you with accurately prepared and costed quotations prior to commencing works based on information you provide us with either verbally or via our website contact forms.

Providing further information about our franchised business opportunity is often supplied over a number of communications and there is always the option to unsubscribe at any time to stop receiving further information electronically. To stop receiving communications via any other media (by post for example), you can request this in writing to our Trading Address above.

All of the above is processed on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.

Categories of personal data and Sources

What information do we collect from you, and how is it used?

Direct:

You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you request a quotation or details of our franchise opportunity. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.

We do not collect or process sensitive/special categories of personal data, nor facilitate processing personal data of data subjects under the age of consent (children).

Indirect:

From cookies: We may also collect “cookie” information that we may save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customise our Services and your experience; to allow you to access and use our Services ; to log visits and to understand which areas and features of the Services are most popular. We may also associate the information we store in cookies with personal information you submit while using our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For specific information on cookies, please refer to Aboutcookies.org

Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier and system configuration information.

Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address or phone number.

How might we share information?

We are not in the business of renting or selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we will share your personal information with third party data processors, as set out below:

The Ovenu business is run and operated as a Business Format Franchise under franchise agreement between Ovenu Franchising Limited and our franchisees.

Our appointed franchisees process data in accordance with our Internal Privacy Policy stipulations and in accordance with the Terms of their Franchise Agreement with us.

Newsletter Service: We use a commercial application to facilitate our newsletter service and there is the opportunity to unsubscribe on each & every item.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:

We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request

To protect the security or integrity of our products and services

To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities

To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or

To investigate and defend ourselves against any third-party claims or allegations.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another person or company. And for clarity, this may include the change in proprietorship of a franchise territory. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website and/or email as part of our contractual obligation to you.

Data Transfers

The data controller does not transfer personal data outside of the United Kingdom or European Union. The data controller has ensured that adequate safeguards are in place with data processors acting on its behalf.

How long will we keep the personal data?

Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.

Your information we use for occasional marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.

Statutory or other requirements

We do not process personal data in respect of any statutory requirement nor require personal data to be supplied as part of any contractual agreement other than the franchise agreement with our franchisees however, in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish you with updates information etc. or an address to fulfil an order.

Profiling and Automated Decision Making

No profiling or automatic decision making processes are undertaken by us in respect of any personal data processing activities.

Your rights

Your fundamental rights as a Data Subject are:

The right to be informed

The right of access

The right of rectification

The right of erasure (often known as the right to be forgotten)

The right to prevent processing

The right to data portability

The right to object

Rights in relation to automatic decision making and profiling

Under the right of access (2), you have the right to obtain:-

– confirmation that your data is being processed;

– access to your personal data; and

– other supplementary information

So that you are aware of and can verify the lawfulness of the processing, your right to access can be exercised by contacting the data controller as above.

Not all fundamental rights are absolute.

Your right to complain to the supervisory authority/regulator

You have the right to complain about organisations processing your personal data. You can exercise this right by contacting the supervisory authority of the data controller as follows:-

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we’ll update our privacy information and communicate the changes to individuals before starting any new processing.