Ahead of Galloway’s keynote address at NRF 2019: Retail’s Big Show, we’re revisiting an episode from last year, where Galloway shared his thoughts on how the most successful retailers will be the ones investing heavily in their workforce, and what Amazon’s next move should be.

Listen to hear more about the future of the store and what he’d do if he were running Amazon. And to hear more from Galloway about the state of retail in 2019 and more predictions for the future, attend NRF 2019: Retail’s Big Show.