Privacy Policy

If you are a visitor to a Hey Oliver Website or a customer of a Hey Oliver Service, then except as expressly set forth below, this Privacy Policy applies to your use of such Website or Service.

If you are a visitor to or user of a third-party website or service that utilizes any Hey Oliver products (such as the chat ), then any information you submit to such Third-Party Property (including via the Hey Oliver product) is collected under the privacy policy of the owner of such Third-Party Property, and you should contact such owner with any related requests or inquiries you may have. If you have any inquiries specifically directed towards Hey Oliver, please email us at .

At Hey Oliver, we respect the privacy rights of our users and recognize the importance of protecting the personal information we collect about you. Our Privacy Policy is designed to help you understand what information we collect and how we use and share that information. This Privacy Policy applies to our Websites and Services.

Initial Provisions

Hey Oliver, with its registered office at 8, Michael Karaoli Street, 1095, Nicosia, Cyprus, registered in the Department of Registrar of Companies and Official Receiver maintained by the Republic of Cyprus ("Hey Oliver" or "we" or "us") is committed to protectingthe personal data of our Customers, individuals who visit our website at the domain Hey Oliver.com ("our website"), individuals who contact us via contact forms on our website, individuals receive marketing communication or newsletters from us, applicants for a job in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (hereinafter referred to as "GDPR") and Act No. 18/2018 Coll. on personal data protection (hereinafter referred to as "Data Protection Act").

This Privacy Policy is binding to (i) all our Customers who are provided with the Services based on the Agreement as defined in the General Terms and Conditions – Hey Oliver Platform, (ii) visitors of our websites, (iii) individuals who contact us through our website, (iv) job applicants (all the beforementioned individuals hereinafter referred to as "you").

Capitalized words not defined in this Privacy Policy shall have the meaning ascribed to such words in the General Terms and Conditions – Hey Oliver Platform and GDPR.

Data Processing

Website personalization. By enabling cookies in your browser, you acknowledge that Hey Oliver may process the following data for the purposes of website's personalization, browsing experience optimalisation, analyzing your website's behavior and delivering relevant advertisements to you: (IP) address, name, surname, gender, email address, login information, time zone setting, operating system and platform, information about visits including the URL, the search terms, information about what you viewed or searched on our website, page response times, download errors, length of visits to certain pages, page interaction information, (such as scrolling, clicks, and mouse-overs) and the methods used to browse away from the page, activities of users, browsing web pages. The legal ground for processing cookies is our legitimate interest according to the Article 6 (1) f) GDPR. You have the right to object to data processing for the purpose of website personalisation (for more information please see Section 9).

Pre-contractual relationships. If you are an individual interested in cooperation with Hey Oliver (candidate for a job, prospective partner/supplier/customer), you may contact us via contact forms available on our website. In such request form you are required to provide information that includes your full name, company email, phone number and company industry. We process this data for the purpose of handling your request regarding our future cooperation. The legal ground for processing this data is Article 6 (1) b) GDPR. Hey Oliver processes this data as the Controller within the meaning of Article 4 (7) GDPR.

Hiring. Hey Oliver processes personal data (CV, resumes) of unsuccessful candidates for a job in our internal database for the period of up to one (1) year, provided that candidates provided us with the consent to such processing. The legal ground for processing this data is consent according to Article 6 (1) a) GDPR. Hey Oliver processes this data as the Controller within the meaning of Article 4 (7) GDPR. You can withdraw your consent at any time. You can withdraw your consent by sending an email to or via our website in Section Control Your Data.

Contractual relationship. Hey Oliver processes personal data of its existing Customers in order to provide them with Services. The data processed for such purpose may include: full name, company email, phone number, data in the Account, company name, industry and others. The legal ground for processing this data is Article 6 (1) b) GDPR. Hey Oliver processes this data as the Controller within the meaning of Article 4 (7) GDPR.

Direct marketing (non-customers). Hey Oliver processes personal data of individuals who subscribed for receiving personalized (targeted) newsletters. The legal ground for processing this data is consent according to Article 6 (1) a) GDPR. You have the right to withdraw your consent at any time (for more information please see Section 9 hereof). Hey Oliver processes this data as the Controller within the meaning of Article 4 (7) GDPR. The data processed for such purpose may include: email address, gender, login information, time zone setting, operating system and platform, information about visits including the URL, the search terms, information about what you viewed or searched on our website, page response times, download errors, length of visits to certain pages, page interaction information, (such as scrolling, clicks, and mouse-overs) and the methods used to browse away from the page, activities of users, browsing web pages.

Direct marketing (Hey Oliver's Customers). Hey Oliver process personal data for the purpose of targeted email marketing to existing Customers. The data processed for such purpose may include: email address, gender, login information, time zone setting, operating system and platform, information about visits including the URL, the search terms, information about what you viewed or searched on our website, page response times, download errors, length of visits to certain pages, page interaction information, (such as scrolling, clicks, and mouse-overs) and the methods used to browse away from the page, activities of users, browsing web pages. The legal ground for processing this data is our legitimate interest according to Article 6 (1) f) GDPR. Hey Oliver processes this data as the Controller within the meaning of Article 4 (7) GDPR. You have the right to object to such processing (for more information please see Section 9 hereof).

While using our Services, our Customers may be providing us with their clients' personal data. This data may include following: (IP) address, name, surname, gender, email address, login information, time zone setting, operating system and platform, information about visits including the URL, the search terms, information about what you viewed or searched on our website, page response times, download errors, length of visits to certain pages, page interaction information, (such as scrolling, clicks, and mouse-overs) and the methods used to browse away from the page, activities of users, browsing web pages. Hey Oliver processes this data as the Processor within the meaning of Article 4 (8) GDPR. The Customers have the obligation to ensure that they have collected their clients' respective consents and approval in order to process such data in accordance with the Act, other applicable data protection law and the General Terms and Conditions – Hey Oliver Platform or Data Protection Addendum. Please note that processing of our customers' clients' personal data is governed by the General Terms and Conditions – Hey Oliver Platform or respective data processing agreement. Hey Oliver processes personal data, i.e. activities of users in Hey Oliver Application and browsing webpages, for the purpose of logging for compliance. The data subjects in this processing operation are users of Hey Oliver Application and web pages. Hey Oliver processes this data as the Processor within the meaning of Article 4 (8) GDPR. The legal ground for processing is legitimate interest according to Article 6 (1) f) GDPR.

Porfiling

In the course of our Services, Hey Oliver analyzes our Customers' clients' personal data to build individual profiles. These profiles are used to predict future interests and display targeted (online) advertisement. The aim is to provide Customers' clients with offers that are relevant and interesting for them. The profiling is based on (surfing) behaviour of our Customers' clients on the Internet.

Hey Oliver does not make any decisions based solely on automated processing which produce legal effects concerning our Customers' clients or which significantly affect our Customers' clients. We conduct profiling solely for the purpose of providing them with more attractive offers for the purchase of goods and/or Services and customizing the content of websites according to our Customers' clients' preferences.

Within our profiling activities, we do not process any special categories of personal data within the meaning of the Art. 9 (1) GDPR.

Cookies on our Websites

Our website uses cookies to collect information about individuals who visit our website. Cookies are small encrypted text files that are stored on your computer or other device. Cookies help us to operate our website, provide important features and functionality on our website. They help us to understand how our website is being used. We use cookies for statistical purposes, for example to track and monitor, what country, what pages and what method, was used to visit our website. Additionally, cookies help us deliver online advertising that we believe is most relevant to you. Cookies are also used for profiling. Cookies can tell us if you have seen a specific advert, and how long it has been since you have seen it. This information allows us to measure the effectiveness of our online advertising campaigns and control the number of times you are shown an advert. Cookies can help us to understand how our website is being used, for example, by telling us if you get an error messages as you browse. For more information about cookies please visit http://www.allaboutcookies.org/

When you visit our website, you are informed through a cookie banner placed at the bottom of our website that we collect cookies.

By enabling cookies in your browser, you acknowledge that Hey Oliver may process data for the purposes of website's personalization, browsing experience optimalisation, analyzing your website's behavior and delivering relevant advertisements to you.

We use the following types of cookies: (i) essential cookies, which are essential for the provision of access to our websites; (ii) functionality cookies, which are crucial for the proper functioning of our websites (if these cookies are disabled, our website may not work properly); (iii) performance cookies, which do not identify you individually (until you enter your identification details in any of our forms) but help us to personalise your content in accordance with your actions on our websites; and (iv) targeting/advertising cookies, which help make advertisements more relevant to visitors of our website.

If you wish cookies not to be collected, you may restrict, block or delete the cookies at any time by modifying your browser configuration. Although each browser is parameterized differently, cookie configuration is normally located on the "Preferences" or "Tools" menu. If you turn off cookies, the functionality of our website may be limited (in the case of essential cookies you may not be able to access our website).

If you wish to prevent new cookies from being installed or if you wish to delete existing cookies you can find the instructions on the links below. The exact procedure depends on which browser you are using.

Our Services and/or websites and the communications generated from using and/or registering for our Services and/or platform, such as promotional emails, may contain electronic images known as "web beacons". Web beacons generally work in conjunction with cookies, and we may use them in the same way we use cookies (see above).

Direct Marketing

We may send you relevant offers and news about our products and services by email, but only if you have previously agreed to receive these marketing communications or you are our past Customer (unless data protection law applicable to you does not allow it). In every email we will provide you with the opportunity to exercise an opt-out choice if you do not want to receive any further marketing communications from us. The opt-out choice may be exercised by clicking on the "unsubscribe" link located at the bottom of our marketing emails.

Third Party Websites

Our website may contain links (which may take the form of hyperlinks, widgets, clickable logos, images or banners) to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. We strongly recommend that you read their privacy policies and terms and conditions of use to understand how they collect, use, and share information. We are not responsible for the privacy practices or the content on the websites of third party sites.

Hey Oliver is currently using so-called social plugins from the following social networks: (i) facebook.com, (ii) twitter.com, (iii) linkedin.com (iv) plus.google.com (v) instagram.com ("plugins") which are indicated by their logos on our website. When you visit our website, your browser establishes a direct connection with the servers on which these plugins run. The content of the plugins is transferred directly by Facebook/Twitter/Linkedin/Google/Instagram to your browser, which then integrates it into our website. Integration of the plugins causes Facebook/Twitter/Linkedin/Google/Instagram to receive the information that you have accessed on the corresponding page of Hey Oliver website. If you are logged with Facebook/Twitter/Linkedin/Google/Instagram, it will will be able to assign your visit to your account on these social networks. Please note that an exchange of this information already takes place when you visit our website regardless of whether you interact with the plugin or not. If you do not want Facebook/Twitter/Linkedin/Google/Instagram to gather data about you via our website, you must log out of them before visiting Hey Oliver website. For more information regarding how these social networks process your data in their privacy policies:

We use Google Analytics and similar services (e.g. LinkedIn Analytics) that collect third-party cookies. The information about your use of the websites (including your IP address) generated by the cookies will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not have full functionality of this website. By using our websites, you acknowledge that Google may process data in the manner and for the purposes set out above. Please see further Google policies at: http://www.google.com/intl/en/policies/technologies/ads/.

We also use the advertisement systems that (i.e. DoubleClick, Google AdWords, LinkedIn Ads, Twitter Advertising, Facebook Custom Audience, Google Dynamic Remarketing, Facebook Pixel, GA Audiences) collect third-party cookies on our website. Cookies collected by these advertisement systems will be used by third parties for the advertisement purposes. Hey Oliver also uses other cookies trackers for following purposes: IP Mappers (to decode IP address to country), Google Tag Manager (to manage HTML/JS tags), Firebase (online chat to ask questions), SendGrid (email provider). You may refuse the use of cookies by selecting the appropriate settings on your browser. For more information please see Section 3 hereof.

Sharing of Information Collected

Hey Oliver will share your personal data with third parties only in the ways that are described in this Privacy policy. We use trusted third parties to provide services on our behalf, such as marketing, analytics, credit card processing, shipping, live chat service, webhosting and others. Any such third parties are available herein (mainly in Section 5) and at this link:

Subject to the previous paragraphs, your personal data shall not be shared or provided to any other third party without your consent except for the following cases: (i) where Hey Oliver is obliged to provide personal data by law or an order of public authority; or (ii) if personal data sharing is specifically allowed by applicable law.

If third-party providers are established outside of the EU/EEA, you agree that we may transfer your data or data of your Clients to these third parties. In such cases, Hey Oliver shall ensure that it cooperates only with third-party providers that are located in countries that ensure adequate levels of protection based on the European Commission's adequacy decision, or that Hey Oliver has entered into agreements with corresponding Standard Contractual Clauses that ensure adequate safeguards with respect to the protection of the privacy and fundamental rights and freedoms of individuals or that the third-party provider complies with EU-US Privacy shield or Swiss-US Privacy Shield Principles. Find the list here:

Hey Oliver is committed to store your data securely. Therefore, we have implemented technical and organizational security measures in an effort to safeguard the personal information in our custody and control (which do not, however, deprive you of your duty to take proper steps to secure your data, particularly for the transmission of data to our Account). The aim is to eliminate unauthorised or unlawful processing of your personal data or the accidental, unauthorised or unlawful accessing, use, transferring, processing, copying, transmitting, alteration, loss or damage of your data. Despite all efforts to meet the rules set out in applicable legal regulations, it is not possible to ensure the security of your data if it is transferred or transmitted in an unsecured way. We will protect your data, including but not limited to, in the following ways: using cryptography, where necessary; using passwords or secured token protection, where necessary; and restricting access to you data (i.e. access to your personal data is granted only to those of our employees or contractors for whom the access is necessary).

While we endeavor to always protect our systems, website and information against unauthorized access, use, modification and disclosure, due to the inherent nature of the Internet as an open global communications vehicle and other risk factors, we cannot guarantee that any information, during transmission or while stored on our systems, will be absolutely safe from intrusion by others, such as hackers.

To provide you with increased security, access to certain personal information stored in your account is protected with your username and password. you are responsible for maintaining the confidentiality of your our credentials, and we strongly recommend that you do not disclose your Account username or password to anyone. We will never ask you for your password in any unsolicited communication. Please notify our Data Protection Officer immediately of any unauthorized use of your account credentials or any other suspected breach of security.

Your Rights

You have the right to obtain from us confirmation as to whether or not we process your personal data. If you would like to obtain such confirmation, please visit the section Control Your Data on our website. If your personal data is processed by us, we will provide you with an access to such personal data and the following information: (i) the purposes of the processing, (ii) the categories of personal data concerned, (iii) the recipients or categories of recipients to whom the personal data have been or will be disclosed, (iv) where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period, (v) the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing (vi) the right to lodge a complaint with a supervisory authority, (vii) where your personal data are not collected from you, any available information as to their source, (viii) the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject. you will be provided with a copy of your personal data undergoing processing.

You have the right to obtain from us without undue delay the rectification of inaccurate personal data concerning you. Taking into account the purposes of the processing, you have the right to have incomplete personal data completed, including by means of providing a supplementary statement. If you would like to realise this right, please visit the section CONTROL YOUR DATA on our website.

You have the right to obtain from us the erasure of your personal data without undue delay where you no longer wish we process your personal data on the basis of your consent. This means that if you no longer wish we send you newsletters via email or if you wish to delete your account on our website, you can contact us and we will delete all your personal data we processed for such purposes. Please bear in mind that we cannot erase your personal data which we obtained from you when you bought our Services as we process this data not on the basis of your consent but on the basis of the Agreement we entered into. If you would like to realise this right, please visit the section CONTROL YOUR DATA on our website.

You have the right to obtain from us restriction of processing where (i) the accuracy of the personal data is contested by you, for a period enabling us to verify the accuracy of your personal data; (ii) the processing is unlawful and you oppose the erasure of your personal data and request the restriction of their use instead; (iii) we no longer need your data for the purposes of processing, but your personal data are required for the establishment, exercise or defence of legal claims; (iv) you have objected to processing in connection with the profiling (see more in section 12 hereof) pending the verification whether our legitimate grounds override yours. If you would like to realise this right, please visit the section CONTROL YOUR DATA on our website.

You have the right to receive your data in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller. If you would like to realise this right, please visit the section CONTROL YOUR DATA on our website.

You have the right to object to processing of your personal data where (i) Hey Oliver processes your personal data on its legitimate interest or for the purposes of direct marketing. If you would like to realise this right, please visit the section CONTROL YOUR DATA on our website.

If you feel that your data has been processed unlawfully, contact our Data Protection Officer via email at who will undertake to resolve the problem. You have the right to lodge a complaint with the supervisory authority, Office for Personal Data Protection of the Republic of Cyprus. Find the link here: http://www.dataprotection.gov.cy

If you feel that Hey Oliver as the processor processes your data unlawfully, contact our Data Protection Officer via email: . In this case Hey Oliver will pass you request to data controller.

Data Protection Officer

Hey Oliver designated a Data Protection Officer whom you have the right to contact with regard to all issues related to processing of your personal data and to the exercise of your rights. For more information about your rights please see section 8.

If you feel that Hey Oliver does not abide this Privacy Policy, you shall contact our Data Protection Officer by

Data subjects may contact the data protection officer with regard to all issues related to processing of their personal data and to the exercise of their rights under this Regulation.

Final provisions

Our website is not directed to individuals under the age of eighteen (18). If you are under eighteen, do not provide your personal information on or to the website. We do not knowingly collect any personal information from children under eighteen on the Site. Users who are below the age of eighteen (18) (or the age of majority in the applicable jurisdiction) should not use the website without authorization from a parent or legal guardian.

If for any reason, any provision herein is found void or unenforceable, it will be severed to the extent void or unenforceable and the remaining provisions will continue in full force and effect.

The provisions of this Privacy Policy shall apply from the Effective Date stated above.

We may choose to make changes to this Privacy Policy at any time. If we decide to change this Privacy Policy, we will post the changes on our website and/or other places we deem appropriate. We may, but are not obligated, to send you an email or other notification of such change; but you should review this Privacy Policy from time to time for significant changes.

Questions?

If you have any questions about our privacy notice, please contact us using the information provided at this Privacy Policy.