Who we are

What personal data we collect and why we collect it

Hotjar

Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like) and this enables us to build and maintain our service with user feedback.

Hotjar stores this information in a pseudonymised user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user.

Clicky

We use Clicky to log and analyse the traffic to our web site. We log "personal data" to Clicky as follows, for the stated legitimate purposes. A "Unique ID" tracking cookie is used to identify unique visitors, your IP address for security and fraud prevention to help us to analyse visitor behaviour and assist with customer service needs.

Go to https://clicky.com/optout opt-out to the creation of a user profile, Clicky’s storing of data about your usage of our site, and Clicky’s use of tracking cookies.

Google Analytics

Google Analytics, like Clicky, is used to log and analyse traffic to our website. Our Google Analytics settings are set to anonymise all visitor IP addresses.

Contact forms

Potential scoliosis patients may contact us via our website email. These personal details are not shared with anyone. If the details shared describe a problem that we feel would help others we may include it, anonymously, in the Scoliosis FAQ page.