Ezi-Debit timed-out while Uploading and created the payment twice

I have uploaded a family twice to Ezi-Debit but only one payment has been applied to their account. The other debit is sitting in Downloads with no family or child name (except in the transaction number).
It is okay to delete the payment and then manually refund the parents. The credit/debit then goes via the centre’s bank account but will not be processed in Kindy Manager data entry screen.