The first contact a customer has with a business is often over the phone. But when a customer calls a business and gets placed on hold or transferred, they're frequently met with silence, beeps or poor quality background music. It makes for a seriously frustrating experience. Callers can end up feeling forgotten or wondering "am I even still connected?" In short, a poor on hold experience can lead a customer to become irritated, impatient and ultimately hang up. Worst case scenario? That customer never calls back again.

Audio Republic allows businesses to utilise the on hold experience as a strategic marketing opportunity by producing bespoke on hold audio messages that engages with a highly captive audience.

Our services

On Hold Messaging

Custom messages, mixed with a professional voice and bespoke music that best suits the brand, allows the business to engage and educate their callers, brand polish and create valuable cross marketing opportunities.

IVR

Guide callers to the right person within your business as effeminately as possible; help them reach the right department with a minimum of waiting time and entertain your callers while they’re on hold.

Audio Visual

With brand-congruent, mood lifting music on-hold, you’ll keep callers positive and entertained – while projecting the most professional company image to listeners. the rest of your audio branding touch points.

why audio branding

On hold messages can be exciting, informative, educational, amusing, and extremely
professional, it is like a talking brochure or your own personal radio station.

The benefits of On-Hold Marketing from AUDIO REPUBLIC:

Increase enquiries and sales revenue

Psychologically reduce hold time

Reduce caller hang-ups

Develop cross-marketing opportunities

Inform callers of products and services

Enhance your corporate image

Improve client retention

Deliver customer service satisfaction

Build relationships with existing clients

Motivate customers toward a purchase

Our research shows that businesses spend 94% of their advertising budget on getting customers to call

AT&T

20% of callers make a purchase decision based on information they hear while on-hold

Teleconnect Magazine

A recent survey by Audio republic found the majority of UK businesses use over 100 hours of on-hold time per year

AT&T

Using messages on-hold has been proven to reduce caller hang ups by 79%

AT&T

60% of callers hang up when put on-hold to silence

AT&T

Every day 70% ofbusiness callers are placed on-hold

AT&T

Free On Hold Messaging sample

Free no obligation bespoke On Hold Messaging sample

Discover what professional voice over production can do for your business. Contact us today and we’ll produce a free no obligation bespoke on hold messaging sample for your business. Simply fill out the form below or contact us today on +44 (0) 203 745 5511

The best thing is the demo will give you a really good idea of how the finished recording could sound, so you really can try before you buy. Simply fill out the form below or contact us today on +44 (0) 203 745 5511