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On first glance the hotel looks abit dates however as soon as you enter you feel positive.
Staff at the desk were great however after a long journey finding out leisure facilities were closed was very disappointing.
1st room was very disappointing, not as clean as it should have been and in need of the renovation that is planned. When...

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Helpful?

Thank Laineywink

Management response:

Dear Laineywink
Thank you so much for sharing your recent experience with us, I firmly believe that we can only continue to improve our product and service if we truly listen to what you, our guest, are saying about our hotel.
I would be grateful if you could contact me directly at glasgow.assistant@hallmarkhotels.co.uk with your details so that I can...

After a 6 hour drive it was a pleasure to arrive at the Hotel. We did have to wait a short time to be booked in but nothing to worry about. The Room was spacious and comfortable and the bed very comfortable. After a quick cup of tea we went to the pool area. I could not fault the leisure...

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Helpful?

Thank John354

Management response:

Dear John354
Thank you so much for taking the time to review our hotel and sharing your experience with fellow travellers. It gave me pleasure to read your review which has been posted on our departmental notice board to share with the team.
We are all delighted to know that you enjoyed your stay with us and look forward to...

Our visit didnt start well as we were asked if we were checking out when we were checking in!! The mens toilet on the ground floor was in need of a good clean.The room was clean and bed comfortable but very outdated and in need of a major refit.Breakfast was manic the hot food was certainly not hot and coffee...

As a voucher deal, myself and my partner spent a night here as we were visiting the Hydro for an event. The reception staff were very helpful, however the stay quickly declined. The food in the bar (the Brasserie was closed - only open at weekends apparently!) was dreadful. I ordered a Superfood salad, but when it turned up eventually,...

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Thank Fiona B

Management response:

Dear Fiona B
I wanted to reach out to you and extend my apologies for the disappointing experience you have detailed following your stay with us.
Clearly the standards you described are not those expected from the hotel and do not reflect the efforts of the team across the hotel.
I hope that I can encourage you to allow us...

My husband booked this hotel for an overnight for my birthday. When we arrived at the hotel, I was very impressed from the outside. Reception staff were very helpful, and when we enquirer about where we could park our car, we were told across the road and would cost an additional 7.00 for 24 hours. Having paid over 200 pounds...

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Helpful?

Thank aileendale2

Management response:

Dear aileendale2
Thank you for sharing your comments regarding your recent stay with us.
I am disappointed to hear that you felt your stay was not worth the money. I understand that only being made aware of the charge for parking when you arrived is not ideal, however we do advertise this on our website to try and make all...

I originally booked a 10 night stay at this hotel for a business trip, which I had to shorten to 5 because my client requested at short notice that I work from another part of the country. When I arrived at the hotel I informed the receptionist that I would probably need to check out early, only to be informed...

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Thank chris_uk1982

Management response:

Dear Cunitt
Thank you for taking the time to post your feedback on Trip Advisor.
I am truly sorry to read that you were somewhat underwhelmed with your visit and that the issues you encountered were not rectified to your satisfaction.
If you would be as kind to contact me at glasgow.assistant@hallmarkhotels.co.uk with further details so that I make have...

We approached reception over an hour early and very nervously as Travel
Republic had charged me £115 for this room whilst on their own website they
were asking for over £250! But there was no problem. We only arrived early
as we had travelled up by train to Glasgow Central Station (10 minutes
walk) and wanted to leave our bags...

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1Thank Mickie N

Management response:

Dear Mickie N
I was delighted to read your very kind comments following your stay with us.
We value the feedback that we receive from our guests and we are so pleased that your visit met your expectations from the well equipped rooms to our central location.
I do apologise for the small niggles and have passed on your comments...

I stayed at the Hallmark for 5 weeks while my house was being re built following my neighbours' fire. The girls and guys on reception were great. So helpful and friendly. Breakfast was good, well organised and the staff were always courteous and efficient.
The apartment I stayed in had a living area, dining area, kitchen and mezzanine bedroom; ideal...

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1Thank FinnieGlasgow

Management response:

Dear FinnieGlasgow
Thank you for taking the time to share your experience following your stay at the Hallmark Hotel Glasgow. I am delighted that you so enjoyed your time with us and would like to thank you for your praise of both our staff and our facilities during your extended stay with us.
Thank you again for your kind words,...

Very friendly staff,good location.Found it very easy to drive to.One of the best breakfasts I have ever had in a hotel.Large rooms with a very comfortable bed.Glasgow is very busy and gets even busier towards Christmas.Try the deep fried Mars bar.

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Helpful?

Thank Anne F

Management response:

Dear Anne F
Thank you very much for your kind review and in particular your positive comments about our food, rooms and very importantly our staff
We look forward to welcoming you back to Hallmark Glasgow sometime in the near future
Kind Regards
Craig Redburn
Deputy General Manager

Some recent reviews are critical and the hotel décor is tired, but that is down to the group managers who need to update areas. The staff in the hotel are excellent notably Irene, Eliza, and Erwin in the breakfast buffet. The tables are spotless and the food choice is kept stocked and is freshly prepared. We were regularly offered top-ups...

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Helpful?

Thank possie1948

Management response:

Dear possie1948
I was delighted to read your very kind comments following your stay with us.
We value the feedback that we receive from our guests and we are so pleased to read about our “Friendly professional staff” We have a great team here at the hotel, and I will be sure to share your comments with them.
Please do...

A few minutes walk from Glasgow Central Station this AA 4 star hotel offers quiet, spacious, air-conditioned rooms with free wi-fi, Sky Sports 1,2,3 and F1 in our rooms, leisure facilities and on-site parking. The "Waves" health and leisure club offers a 15 metre pool, steam room and fully equipped gymnasium. The Savannah Spa also offers 3 treatment rooms. Our bedrooms are quiet, spacious, modern, yet traditional and offer free Wi-Fi, 32 inch flat screen TVs with Freeview, ironing facilities, bathrobes, mini fridges, hairdryer and tea & coffee making facilities. The hotel has been accredited with a Silver award from Green Business Tourism. George Street, Argyll Arcade and the St Enoch Centre are all within a 10 minute walk, the SECC is a 15 minute walk and Scotland’s National Stadium at Hampden is 5 minutes away by car. Car parking is available at the hotel at a small cost....more less

Additional Information about Hallmark Hotel Glasgow

Price Range:
RM341 - RM794 (Based on Average Rates for a Standard Room)

Hotel Class:4 star — Hallmark Hotel Glasgow 4*

Number of rooms: 141

Reservation Options:

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Also Known As:

Best Western Glasgow

Menzies Hotel Glasgow

Hallmark Hotel Glasgow UK

Hotel Style:

#16 Romantic Hotel in Glasgow

#23 Luxury Hotel in Glasgow

#27 Business Hotel in Glasgow

#31 Family Hotel in Glasgow

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