Adobe Analytics , Adobe Experience Manager & LiveCycle

Posts tagged "Correspondence Management"

LiveCycle Correspondence Management Solution has a Flex based user interface which works with Flash Player version of 10.2 or above.

Though Flash Player is installed almost on every internet connected PC , often some Correspondence Management solution users have following questions in their minds

1) What is the version of Flash Player plug-in installed in my browserr?

2) Is the Flash Player plug-in that is installed in my browser a release version or a debug version?

When users log on to Correspondence Management Solution http://hostname:port/cm/manageassets.html , Correspondence Management Asset Manager UI is loaded only if FlashPlayer 10.2 or higher is installed if not users are prompted with a URL in their browser to get a latest version of Flash from Adobe’s website.

latest version of Flash Player can be downloaded from http://get.adobe.com/flashplayer/

If FlashPlayer is already installed it’s easy to check which version of it is installed

1) If you are connected to internet just click here to check what version of Flash Player you currently have and what is the latest version available

2) If you are not connected to internet , Once you log on to CM solution , Right Click anywhere on Manage Assets UI , If the FlashPlayer is of debug version you would see a menu item ‘Debugger’ in context sensitive menu , If not it means the Flash Player that is installed is a release version. Version number of Flash Player is also displayed on the context sensitive menu (see the below image)

We ( Correspondence Management Solution team ) are currently working hard to add numerous features that are requested by various customers in to the solution. These features will be part of next Adobe LiveCycle release and available out-of-the-box to new customers and customers on previous versions can upgrade to this version to make use of these new features

We have recently released first service pack of ADEP Document Services which is available for download at this link

Experience Server Solutions QuickStart provides some sample collateral and creates some sample users so that developers can directly start using the OOTB reference application and make use of samples to know about and learn the product capabilities, *but* It is highly recommended to remove these sample assets and sample users when the solution is deployed on to a production server.

I will take you through the steps to remove:

1) Sample assets from the system and

By uninstalling them from package manager

By Removing sample assets package from SQS

2) Sample users from the system

Removing sample users from CRX user administration

modifying a configuration file

Removing Sample assets & sample users from a production system:

There are two ways to remove the sample assets from the system one can follow any way that suits them.

Steps to remove sample assets and sample users from a running server:

1.a. Removing Sample assets by uninstalling them from package manager [Please do not start SQS as a publish instance till the step it is specified to do so]

Use the modified xml in template-correspondencemanagement-pkg-<version>.zip

Save changes to SQS jar

Re-open the SQS jar with zip utility and check that the changes to CMGroupsAndUsers.xml are properly saved

Now use this SQS jar to run author and publish instances , Sample assets and sample users will not be created after these changes

Note:

These steps are just to give an overview, Please do not follow them as is on any production server. Contact ADEP Engineering/Support/PS before you try these on a production system so that they can provide more and in-detail steps to achieve this, which best suits your deployment topology and any other specific needs.

With ADEP release running an Experience Server is as simple as double-clicking Solutions Quickstart

One needs to obtain a license file, copy license file and Solutions Quickstart to some folder and double-click Solutions Quickstart to get everything up and running *but* at times you may notice that Experience Server does not start [though it’s not a problem with Solutions Quickstart] on double-click.

Solutions Quickstart is a jar file and it doesn’t start on double-click if some other program has hijacked the jar file extension i.e when we install JRE on Windows system the file “jar” is correctly associated with javaw.exe and if any other program like a zip utility is installed that utility modifies the association of jar file and when you double click Solution Quickstart instead of starting Experience Server it just opens up the file or does nothing.

In order to fix this problem, I suggest four ways :

Right click on Solutions Quickstart jar file , In context sensitive menu Go to open with , Select Java(TM) Platform SE binary. If this option is not visible in context sensitive menu click Choose Program and Browse to <Java_Home>\jre\bin\javaw.exe , Select Java(TM) Platform SE binary in Open with dialog , Check “Always use selected program to open this kind of file”, Click OK

There are scores of jarfix utilities that are available on internet , You can use any such utility , One such utility is available here [Read terms & conditions , license agreement before using this utility or any such utility]

Re-install JRE

Any of the ways suggested above should fix the problem and you should be able to start Experience Server with just a click of a button.

Alternatively Solutions Quickstart can also be started from command prompt for more information on this refer to my earlier post [Installation section] on my blog

If you are a user of Customer Experience Solutions and need any help/information about Customer Communications , Please post your queries or issues and get immediate responses from experts on CC user forums

At times users may encounter the below error message with Title “Error – Server.Processing” and message “An error occured while fetching configuration”.

When the above message is shown on Correspondence Management Manage Assets UI screen , It could be due to either of the following two things :

Experience Server is not properly configured with a Document Server or

Experience Server is unable to communicate with the configured Document Server

How do I check if Experience Server is properly configured with a Document Server ( Issue # 1 above )?

1. If Experience Server is running on the same machine where Document Server is run in turnkey mode [ JBoss using default ports] no additional configuration is needed to be done by user , Experience server configurations include URL to connect to Document Server running on same machine using default JBoss port

2. If Experience Server is running on a different machine than the machine that runs Document Server or If Experience Server needs to use Document Server running on JBoss using non-default port of any other supported application server like WebLogic or WebSphere then follow below steps to check the configuratio

If you are thinking of why should we configure Experience Server with a Document Server? 🙂

Correspondence Management needs ADEP Forms or Output running on Document Server in order to preview or submit any letter and to kick off any post-process if attached to the letter after letter submission

Refer to more detailed install docs on official Adobe help documentation for configuring Experience Server with Document Server.

Document Server : All the services related to documents and process (of earlier LiveCycle) are now part of ADEP Document Server

Experience Server : All Solutions (applications) and content are part of Experience Server [ Solutions like CM & ICR used Alfresco based Content Services to store all the content in earlier versions , now they use Day’s [now part of Adobe] CRX content repository to store all the content]

Architecture diagram :

For more information on understanding ADEP architecture refer documentation

What is Correspondence Management : Procedures established for systematic dispatch, receipt,filing, storage, retrieval, and disposition of communicationrecords. (source www.businessdictionary.com)

The Customer Communications Correspondence Management Solution (part of Adobe Digital Enterprise Platform ) streamlines personalized correspondence creation and management. It is an enterprise software for B2C , B2B , G2C applications. It can be used in wide array of industry sectors like BFSI and Government.