We want you to be happy with your purchase. If you're not, depending on the type of product, you can make free returns in the UK via John Lewis shops, Royal Mail, Collect+, or MyHermes. If you need to arrange collection of large or heavy items, call us on 03456 049 049. For international returns queries, call us on +44 1698 545 454. Find out more about returns.

You'll find returns information on your delivery note. Unless faulty, we'd like you to make your return within 90 days of purchase. Exceptions apply to certain products - find out more about our refund policy.

Q & As

Rated 3.3 out of 5 by 10
reviewers.

Rated 3 out of 5 by Sweetavalanche Velvet cushions
These cushions are a great colour, I have them in the sulphur and a great size. However, ever since I've had them feathers constantly make their way through the covers. I literally pick up at least 5-6 everyday! I've checked to see if the feather pad is split but it looks fine so I'm not sure of the reason why this keeps happening.
23 February 2015

Rated 2 out of 5 by Lou105 Feathers come out!
These are a great size, colour, and are well stuffed but the feathers constantly come out through the cover, I must pick up 10 a day. I'm now about to order cheap covers on eBay so I can use them as linings. Not what I expect for the price.
10 December 2014

Rated 5 out of 5 by Flintsoozi Lovely and soft
Bought two for our sofa and they look and feel lovely, very comfortable.
16 November 2014

Rated 4 out of 5 by DancingCat Comfy Cushion
Good quality, decent size and the right colour for the recently decorated sitting room!
29 July 2014

Rated 5 out of 5 by Beauregarde The title is completely clear
Just the right size, and precisely the correct thickness for its position in our living room.
15 April 2014

Rated 5 out of 5 by GatosRojos Good quality at a good price
Good quality material and pad. Will last for a while and plumps up again easily. The price is comparable with other retailers but this is better quality.
25 February 2014

Rated 2 out of 5 by toddmax Cheap & cheerful
Was very disappointed with these cushions.The quality of the fabric was not great and there were feathers coming through from the cushion pad.Overall not value for money and promptly returned.
21 January 2014

Rated 1 out of 5 by Artifax They stink
I ordered six Plain Velvet Cushions (2 x teal, 2 x purple and 2 x sulphur) and they all stink. I washed them 3 times and they smell worse than ever. The whole house smells of dead duck.
Luckily John Lewis have offered to refund the money and looking at the reviews of their duck cushion pads, this is not a one-off occurrence.
It's such a shame as the colours are lovely, and the pads were comfortable, but the cushion pads shed feathers, and smell like they're stuffed with roadkill!
Beware.
15 January 2014