Zales Complaints & Reviews

My overall experience with the Zales store located at Concord Mall, Wilmington, DE, has been nightmare. All I needed to have done was a simple sizing however in the process, I received the wrong ring back from the repair shop and another time there were missing stones. I was forced to deal with...

Ive been a high paying customer for over 4 years. I have baught numerous items. Never had an issue. Until now. I baught my wedding band in 2012. Even got insurance. My band broke a few weeks ago. Insurance wont cover it. Wtf? Why did i pay for insurance if it doesnt cover it? I was told by Zales...

I bought my husband's wedding band in March of 2014 ($1, 000.) I kept it in the original box until our wedding day mid November of 2014. A month later one of the diamonds fell off the ring. I wasn't worried because I had purchased the insurance on the ring. We took the ring back and...

My husband bought a ring from Zales online. Supposedly each ring you buy from Zales has a free diamond bond. But since my husband bought it online, you have to check in a box if you want the free diamond bond or not. He didn't see that and bought the ring without checking off the free diamond...

My husband bought my ring 1 year ago at Zales in the Westfield mall in Carlsbad, CA and I’ve LOVED it…until now. I have recently been having allergic reactions to my ring. After not wearing it for a couple months (it was in my jewelry box) I decided to...

Recently I wanted to celebrate a personal milestone and decided to purchase a new watch. I found one on sale at Zales at the Mall in Midland Michigan. I purchased the watch from their showcase and they placed it in the safe until the links came in to make the band bigger. When I returned, the...

I purchased matching movado watches for over $2, 000 and my wife's never worked properly until it finally died. I took it in for repairs to university mall several months ago, every time I called either it was a different excuse why is was not repaired or they did not had any record of...

Purchased a wedding band on July 22nd and brought it in the next day to get it sized to a 5.25. The ring was a size 7 but that's all they had in the store. They said it would take a week to be resized to the 5.25. When the ring came in it was a size 4! Oddly shaped like an oval and obviously...

I had ordered a Keiser University ring for my Daughter's graduation 6 weeks ago online @ zales. kept checking status online and it had said processing but in stock ? so I finally gave them a call and was told the first time the ring was at the jewelers for engraving this was the 4th week,...

My boyfriend surprised me the week before Valentines by taking me to Zales at our local mall and telling me to pick out a ring from their candy colored gem collection. I was so excited and 100% surprised. I settled for a beautiful sapphire ring. It was a size 7 and was too big. They said she...

I purchased a bracelet for my boyfriends birthday. It took over a week for them to send it out even though it said it was located and in stock the whole time! I had paid for over night shipping and it took 3 days after zales "said it was shipped" for me to receive it.. By the time...

DON'T USE THIS SITE = GO TO JARED. The internet is not reliable and the fact that they advertise customer service is a joke. They do nothing but give you lip service. The internet went down in the middle of my order and I was told by customer service to submit another order because they...

Gordon's Jewelers & Zales Jewelry Store- Job Discrimination Mostly Female Managers, who seem to have a problem hiring men to work there, es. black men, and openly discriminates against ANY man that wants to work or shop there, the employees make people feel uncomfortable, and the pressure...

I have been a jewelry holder from Zales for 11 years now. I have always takes my jewerly in to be checked twice a year. As of recently we have moved to McMurray PA and learned shorty after that the location closest to us had been closed. So we drove to the nearest location. 1 hour later we finally...

After my mother passed away, i took part of the money she left me and purchased a black diamond ring for my daughter (her only granddaughter). That was a little more than 2 years ago. The ring had a missing diamond in it when we purchased which they replaced when they sized the ring. Several...

Hired as p/t Zales seasonal help. Was told pay to be $7.25. per hour. Law states if p/t or seasonal, pay to be minimum wage. Was to be assigned password for computer to recognize my sales. THIS WAS DONE AFTER HAVING TO ASK 3 TIMES. Before applying, I expressed inability to work a certain day....

Last week, I went to a Zales store to purchase a necklace as a birthday gift for my mother. It was a supposed to be a personalized necklace with her grandchildren’s names engraved on it. The sales person rushed the whole sale. She was rude and kept cutting me off while I was explaining...

My fiancee bought me a past, present, future engagement ring about 2 months ago. I noticed that the setting wasn't quite straight so I took the ring in for service. It took 17 days for the repair. After my ring was finally returned, I cleaned it and noticed a huge black carbon spot in the...

I ordered a ring and 2 other items on Monday 12/12/10 online at Zales. All items were listed as available and guaranteed by Christmas. I stated that I had to have the ring by Christmas for my wedding anniversary. During the checkout, nothing indicated that some items were excluded and they don’t...

My husband purchased earring for our anniversary. He used his zales card as they offered 0% interest for 12 months. What they failed to mention was that there as a 9.95 fee for selecting this promotion. Are you kidding? When we contacted customer service via the website to reverse the charge,...