Virtual Proctoring

Do you like the flexibility of offering your employees online training courses?

AND Do you find it challenging to schedule resources to ensure mandated certifications for employees are verified? Do you find it challenging to confirm that the actual employee is really completing their training?

Here is how we can help

Industry has seen an increased demand and need for online training. Over the years, more employees are working non-standard hours and many companies are hiring more contract workers. With this change, work-based learning has become more flexible to accommodate the shift in a company’s training needs. While the flexibility and convenience of online courses has helped to make onboarding and training more efficient and cost-effective, there may be a compromise on maintaining the integrity of course completion. When workers complete training away from the supervision of a classroom, how do you guarantee the person taking the training is really who they say they are? Is there a way to meet these changing industry needs while still ensuring the integrity of course completions?

The simple solution is called Virtual Proctoring

Virtual proctoring is the use of web-based technology to supervise an exam or the delivery of educational material, including online courses, exams, and even form completions. By using facial detection algorithms and recognition technology, the software allows one to verify the identity of the learner and ensure learners are following the session rules. This means that it not only verifies one’s identity, but also whether or not learners are paying attention. This is done by using the capabilities already built into web browsers and webcams, so no additional software is required by the employee.

Save Time and Money

Converting your training sessions and orientations to online training programs allows workers to complete training before they arrive on the job site. This not only minimizes the loss of productive time, but also ensures there are no logistical delays involved with preparing and organizing content, booking training facilities or grading exams. With virtual proctoring, you can also minimize the costs of trainers and exam supervision while ensuring consistent identity verification.

As the student’s webcam records the training session, the technology monitors for any deceptive behavior displayed during the online course session. Deceptive behavior can then be flagged. Examples of such behavior include the student placing images in front of the webcam or switching participants after showing their ID. In monitoring and flagging these types of behavior, virtual proctoring can help identify and prevent unethical actions before it occurs on site. As the statistics below show, 6.4% of participants were flagged during virtual proctoring sessions due to not following the outlined session rules and/or deceptive behavior.

Session Data Summary*

Verified Sessions (No Issues): 82.8%

Administrative Flags** (majority cleared): 0.8%

Participation Flags***: 5.8%

Deceptive Flags: 0.6%

*Taken from a sample size of just over 15,000 participants across 5 courses (2016)

**ID or participant image could not be verified

***Participant failed to follow the rules of the session

Legal Protection

When proctored sessions are mandatory for online training sessions, you can prove compliance with regulatory requirements. Usernames and password are insufficient to confirm identity or an individual’s training participation. With virtual proctoring, if a work incident occurs despite the allocated training, the company has recorded proof the employee had completed the required training, which provides a defense against potential litigation.

Due Diligence

The importance of safety compliance is nothing new to health and safety professionals. We know we must do everything reasonably possible to prevent workplace incidents. Having policies in place and offering training is not necessarily enough. Meta-analytical investigations have shown that engagement levels in safety training is directly related to safety performance within organizations. When virtual proctoring is used, this ensures workers are engaged with online training.

An online course that does not identify the participant does not meet the minimum standard.”OHS in Alberta (Ask the Expert)

“Identity verification and proctoring technology is particularly critical when organizations use web-enabled educational materials as part of risk control strategies that seek to ensure that employees are competent in regulatory critical activities (e.g., standards of business conduct, financial accounting requirements, reporting requirements, disclosure, health and safety or environmental requirements).”IOSH ALBERTA Industry Best Practice

“Employers must be able to show both that the training was adequate, based on training content, and that the employee received the training.”OSHA Publication 2254-09R 2015

“Court cases such as R. v. Rose’s Well Services Ltd. illustrate that employers need to ensure that they do more than provide training access. These cases show that there is a need to ensure that the personnel requiring the training are the ones receiving it.”Robert Day, Licensed Investigator and Paralegal

“When training is delivered online an employer needs to confirm that the individual taking the training is the intended recipient, and that the employee did not just click play and walk away, or have others complete the training or answer comprehension testing questions for them.”Jason Kraft, Occupational Health and Safety Administration (Officer)

Our Clients

Customer Reviews

Had a great experience there!! Well structured and organized information, been a while since I’d been to “class”. The instructor Patty, was phenomenal, makes everyone feel welcomed and ensures you have a thorough understanding of the information being presented. Would highly recommend SOS for any and all of your first aid training requirements. Thanks for everything Patty, you inspired this momma:)

Lydia Zeman

Great program. Took Standard Firat Aid C, and Patty and Marita were fantastic!! Learned a lot in short time and shown the proper way to conduct CPR. Would suggest anyone capable of doing CPR/standard first aid should attend this course, especially if you are worried about doing CPR/first aid wrong. They show how it's done properly and give you the confidence to do it. Also very accommodating.

I just took the course at SOS in Mississauga for emergency first aid. My instructor Patty was amazing she is very engaging and made sure that everyone's questions were answered and clarified anything that was confusing. I have already recommended this course to my fellow classmates. I also had trouble on the website to register as a student in order to get the discount. However, the staff was really amazing when I called and refunded me the amount in order for me to receive the student discount. I would definitely recommend SOS to anyone who is looking either to get emergency first aid or standard first aid done. I would also do my re-certification at SOS!

Mary Best

Just finished my standard first aid cpr-c course , it was amazing ... patty was a great instructor , she was informative, fun and very organized ... the two days went by so smoothly and so fast ... didnt even feel the time go by because it was great :) i would definitely come back for a recert :)

shaza selim

I participated in an Emergency First Aid Course with SOS in Mississauga. Their location in Square one at 4141 Living Arts Drive was excellent. Patty as a course Instructor also was full of knowledge and experience. Attending a class with her was really enjoyable and fun filled. I appreciate SOS for choosing such an excellent location and hiring some of the best instructors in the field.

Jhumki Laksar

Yesterday I had the privilege to take the CPR level C course at the Living Arts Center in Mississauga . It was my very first time taking this course and I didn't know what to expect. However, I need to let you know that the course was very informative and I had an amazing experience and all because of my instructor, Patty. She is very knowledgeable and has so much experience, and knows how to deliver information in a fun way which keeps the class very engaged. She is also very accommodating and makes sure to personally clean all the tools you use to ensure they are sanitary. I am very thankful for everything she taught me and I highly recommend everyone to take this course.

Hedviga Zareczky

Excellent course that provided the training I needed. Thoroughly enjoyed instructor Sam! His wealth of knowledge was impressive. Would definitely recommend this course to anybody.

Lloyd Dyson

Such a great course! Patty was so helpful and super easy to understand. So accommodating to everyone and worked hard to ensure success for everyone. A Course I will definitely be recommending!

cara castillo

The training was great! Our instructor, Patty, was amazing! She kept the class engaging and positive. Would recommend it to everyone! Thank you!

Manu A.Rajah

Amazing instructor! Really learned to save lives and I feel confident to do it in my feel of work. Thank you Patty!

Endy s

Patty did an excellent job teaching our first aid training.She made the course fun and very informative.She is very passionate about what she does based on her own life experiences that she graciously shared with us.Thanks Patty for the training and confidence I would need if ever put in a life threatening situation.

Donna Greeley

Patty was absolutely an amazing teacher.. Very friendly and down to earth.. She knows what she is talking about... I would recommend Patty to teach any class.

Austin Gosse

A great way to get your First Aid Cert. Minimum two day for standard which yes seems long and a waste of a weekend, but it goes by fast and lots of fun practice.

villagemayor

Excellent First Aid CPR-C/BLS courses, easy to understand and detailed explanations, instructor made the course very interesting and fun so we don't lose our focus, our instructor Patty, Jessica was excellent with the scientific proof, and answered all the question passionately, situational and interesting activities. I was able to fully understand the importance of First aid, new information about the first aid. completed the course with excellent score and understanding.Thank you Patty and Jessica!

정한석

Patty was a great instructor,knowledgable and her paramedic work experience taught us alot I would recommend everybody to do first aid CPR course from Patty Thank-you.

Soulat Ali

Took this course 2 weeks back. Patty is very knowledgeable and she knows what she's doing. she goes above & beyond to make sure that we understand everything being taught. I highly recommend Instructor Patty. Thank you

Aim Harry

I just completed my standard first aid with CPR - C and it was fantastic. The instructor Patty was so informative and sweet; I enjoyed the course so much, it went by so quickly. It was a great experience, I am so glad I took this course. I really do feel so much more confident knowing that I have the knowledge of how to deal with first aid situations that I could encounter in the future. Actually after finishing it, I want to register for more informative courses to get my training level higher. It made me want to register as a first responder in my college.

Alisa Boyarkin

I took the wilderness first aid course with SOS First Aid and I loved it, I have also taken the standard first aid courses with this company, I've had a great experience everytime

Patrick Sacco

Took the 2 day standard first aid combo course and it was great. Class size was nice and small, and more importantly, Kathryn was a great instructor. Thanks again Kathryn.

Ali Amin

It was a great class for me because I learn a lot. Patty is great teacher she made everything easy to understand. There were lots of example and experience for titles. The more important thing was that the class wasn't boring at all. Thanks for all of that patty.

Nasrin Bina

Our instructor(Patty Turnbull) T was very nice. I felt totally comfortable in her class. She seemed very experienced and had many examples to visualize a situation and circumstances for us. I liked her approach to instruction. It was my second time that I participated in CPR and First Aid course but I learned a lot in Patty's course. The room was appropriate and comfortable from different aspects like heat, chairs, noise and etc.

Maryam Molkabadin

Great course this weekend wilderness first aid basic. Lots of information and very good instructors thank you Heather and Michelle

David Scarr

Patty is a phenomenal instructor! Engaging and hilarious, I would take another course with her in a heartbeat.

Marci Nash

SOS First Aid is one of the best training companies I've worked with. They are extremely professional and knowledgeable. They are a great partner to work with!

Dan MacDonald

Zhike Zhang

I had a great experience with my recertification! Amit was an incredible instructor - very knowledgeable, clear and concise. He clearly demonstrated the use of the AED, first aid practises as well as CPR. I highly recommend his class!

laur

The course is very informative and I recommend for anyone who needs to receive any sort of cpr or first aid certification to do it at SOS first aid. My instructor Amit was great, funny and informative, when I recertify I hope I get him again!

Cy w

Amit is a great hands on trainer. Would recommend if looking for CPR and AED training

ahmed chakib

Nathalie Garratt

Tyson a real one Amazing experience and class taught by tyson

Saleh Chaudhry

Tyson is my dawgs he tought me how to save babies.

Aaliyah Isaac

The class was amazing, they didn't rush with us . We were all engaged and Tyson was one of the best mentors ever

Thekillaah Show

Heba B

Great class and great instructors (Kathryn and tyson)

Meena Kirupakaran

great instructors very active and left the course knowing what to do in emergency cases

Aous Salih

Justin Lu

I was given the opportunity to take the SOS First Aid and Safety Training at the Living arts center in Mississauga. Patty is an amazing and informative instructor. She made sure that we understood everything clearly. I enjoyed the last two days in her class!!!

Erica Baluyot

Had Amit as an instructor, he was very engaging and kept the 8 hour course interesting despite the large class size. A much better experience than I've had before with first aid courses and I definitely feel that I learned a lot more.

Benjamin Korol

This weekend I took my first aid course. My instructor Amit was phenomenal! He made the class fun, very informative. I really enjoyed the experience and knowledge learned and the hands on methodology. I would definitely recommend others to take the class.

Denisha Gilliam

Awesome experience with Amit ...nice and informative

Yogita Sarda

Amazing instructor, Amit, kept the class interesting and easy to learn! Would recommend!

Kaley Redmond

Very good training, highly recommend it! Thank you Amit!

Cecilia Garza

My Trainers were Amit and Alley. Both of them are amazing.The class was very informative interactive and not boring at all.

Maaheen Mushtaq

Amit is an awesome and informative instructor. He kept the class very engaging. Thank you for helping me develop my knowledge in CPR and First Aid!

Khausi Visakan

The course was very informative and Amit was professional in his teaching and knowledge and made the course very interesting....Godric

Godric Pereira

Amit was a fantastic instructor! He made our first aid course very informative and fun! Rather than a boring PowerPoint it was very hands on and engaging. If I ever need recertification or to reccomended a place for training this is the first place I would tell them to go. Thank you!

Siddique Baksh

Pankaj Desai

The company arranged this course for us. Amit the facilitator passed on the information in a very engaging manner. We all loved it and would recommend this course to everyone. Very helpful information that can help you to save a life.

Yasir Malik

Very exciting and practical course. Very knowledgeable trainer

Ali Sharifian

Tho I took this course 3 years ago with another company. It felt like it was my first time again. My instructor was both entertaining and informative. I learned so much and there was no question I asked that he couldn’t answer (and I ask a lot of questions). Hats off to Amit and SOS First Aid for making the course so much fun to learn.

tailz maddison

Just did my Emergency-First-Aid-with-CPR-C from 9 am to 5 pm. Thought it was going to be really boring, but our instructor Alison, made things really fun, and enjoyable to learn, and we also had a really good class!.

Omni

Amanda C

Excellent first aid course. I was not looking forward to taking the course but the instructors made it a lot fun and very informative. This is the best first aid class I have ever taken.

Daniel Sacco

Took the First Aid and CPR course with Alison. She is such a great instructor and would recommend to everyone! Thanks againBeverly Garcia

Beverly Garcia

I received my first aid and AED certification with SOS. The instructors were very engaging and interactive. The class was very well organized. There were many opportunities for discussion and questions. Overall a great learning experience.

Jordan Candido

I took this course a few years ago and it was excellent. The team is very knowledgable, they made the whole class comfortable, created a fun environment, and I still remember much of what I learned then!

Julian D'Angelo

Fantastic! Nadiya and Julie are such great characters. Will do it again.David DT

mathew jonston

This review is for the Brampton First-Aid CPR course taught by Colin. Firstly, the course is well organized and although it is only 2 days long, there is a wealth of knowledge that is learned to handle many situations requiring first-aid or CPR. Colin is a wonderful instructor who has real-world experience as a working paramedic. His expertise and experiences helped to prove points and demonstrate different techniques during the course. If you are in doubt about selecting a course that is affiliated with Red Cross, do not hesitate with SOS and Colin as the instructor. Thanks!

Patrick Rodriguez

I have done my certifications and recerts here more than once and every time it has been a fluid experience. The instructors make the material easy to comprehend by constantly engaging the class in discussion and providing thorough explanations and demonstrations. SOS First Aid truely sets the tone for first aid instruction in the Mississauga area.

Fabrizio Sacco

I took my Standard First Aid recertification course with SOS First Aid and Safety Training, and it was wonderful. The instructor was extremely knowledgeable and used her past experiences to relate the course materials to us. The instructor knew how to teach the material in a very interesting and fun way, in which everyone enjoyed and understood, making the day fly by. I highly recommend SOS First Aid and Safety Training.

Cynthia Higgins

Carl Messenger-Lehmann

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CONTACT US if you’ve booked a training class during COVID-19 and you need to reschedule. As per recent government announcements, in-person first aid training is suspended until the end of June 2020.WSIB is allowing all certifications that expire after March 1, 2020 to be automatically temporarily extended until September 30, 2020. As this situation evolves, we will continue to provide updates. Please continue to monitor our website for the latest update. STAY HOME AND STAY SAFE.