sprint 700 wx palm sync problem

I AM HAVING PROBLEMS WITH MS ACTIVE SYNC 4.2 i AM TRYING NOT TO DO A HARD RESET AND LOSE THE PROGRAMS. THE DRIVER FOR HOT SYNC ON WINDOWS XP IS LOADING IN THE WRONG PLACE. IT IS LOADING THROUGH A USB PORT USB MASS STORAGE DEVICE DRIVER AND IT SHOULD LOAD UNDER NETWORK ADAPTERS.I HAVE INSTALLED THRID PARTY SOFTWARE ON IT AND THIS MAY BE THE PROBLEM. DOES ANY ONE HAVE A FIX IT IS REALLY BOTHERING ME AND I HAVE CALLED SPRINT,PALM AND MS AND THEY CAN NOT DO ANYTHING.
THANKS IN ADVANCE