Shipping Within Australia

Finlee & Me shipping prices are a flat rate of $9.95 this does not include bulky items or items sent straight from our distributor. For example, if you have a wooden kitchen that is bulky and super heavy your shipping rate will be increased to over the cost of this item. Finlee & Me would also like to add that shipping prices include: the actual cost of shipping and the packaging (that include the satchel/box/tape/bubble wrap etc).

Parcels being sent to remote locations, we reserve the right to pass on additional postage charges. We will however contact you prior to dispatch to receive your approval for any additional charges. Finlee & Me will do everything possible to keep postage and delivery to a minimum.

FREE SHIPPING FOR OVER $150

All purchases over $150 will receive free postage within Australia, this does not include bulky items or items sent straight from our distributor. Therefore, if you noticed a shipping cost even though your order total is over $150 it is more then likely that this is not an error but rather you have a bulky item (wooden kitchen, teepees, marble tree etc) or an item being shipped from our distributor (santa sacks, personalised night lights etc) in your cart.

Pre-order Items

Please be advised if you purchase an item that is pre-order we will hold your entire parcel and ship when that pre-order product arrives the warehouse. In the event you need the other items as an emergency we are happy for you to contact us and pay for the additional postage
Shipping International

Custom Orders

If you have ordered a customised order (like a personalised night light) please note that delivery times will vary between 2-4 weeks to make the item and this does not include shipping time.

If we expect any delays with your order Finlee & Me will contact you immediately and likewise if your order is urgent please let us know in the comments section at checkout and we will endeavour to dispatch it sooner.

Thank you for shopping with Finlee & Me. We trust that you enjoy your shopping experience with us and we look forward to offering you new and exciting products in the future.

Returns/Exchanges

Finlee & Me will happily assist with a return or exchange of any of our products purchased at full price from our online store within 30 days of the original receipt. The product that is being returned or exchanged must still be in the original packaging, tags attached and with the original receipt of purchase. In addition, the product must be new/unused/unworn/unwashed/not having any odour to the product like smoke or perfume. Finlee & Me will not exchange any product that is not accompanied with the original proof of purchase.

As internet shopping is not the same as conventional shopping, at Finlee & Me postage for returns/exchanges must be pre-paid and pre-paid only because this is a cost that we incur. When you send your return/exchange product back to Finlee & Me please ensure to follow the following steps:

Please make a note if you want your item returned or if your item is to be exchanged. If you are exchanging an item please indicate what new item you would like including the size, colour etc. If exchanging the item you may select an alternative product, however if the replacement item is priced higher than the item exchanged you will be required to pay for the difference.

Seal your items (in their original condition, with tags on and original proof of purchase) with an Australia Post Express Satchel (if applicable for exchange items) and then e-mail at info@finleeandme.com.au in order to get mailing contact details.

Once you have obtained the mailing address, please put address on your package and remember to take off the tracking number for your records.

Drop package off at the post office and Finlee & Me will complete everything else.

Finlee & Me is not responsible for packages not received and therefore, suggests you use a carrier that provides a tracking number and keeping the tracking number recorded in a safe place.

If you have requested a refund, a credit will be issued within 10 business days of receipt of returned goods.

Please note that Finlee & Me will not refund or exchange items that are special/ custom made (unless deemed faulty).

Finlee & Me will not return or exchange items that have been bought by international customers. All sales are final at checkout.

Returns/Exchanges Policy on Sale Items

Items purchased on sale are not eligible for returns/exchanges.

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