CX Operations Representative

Escrow.com - San Francisco, CA

Escrow.com, owned by the company behind Freelancer.com, is the world's leading provider of secure online payments, and winner of the regional 2017 BBB Torch Award for Ethics. We have handled over US$3.5 Billion in secured transactions, while processing some of the largest domain name transfers - including Gmail.com, Uber.com and Twitter.com.

We are looking for a passionate graduate who understands how to provide great customer service and wants to learn how to develop and optimise business processes. You will work directly with customer service teams and high value clients located around the world, as you play an essential role in improving the day-to-day operations of the business.

For this ever-changing position, we are seeking a go-getter who can communicate effectively, think critically, and be detail-focused. One who can:

Handle and investigate customer issues and recommend solutions

Review the actions of other team members

Effectively articulate complex information to a variety of technical and non-technical users

Solve issues using a variety of different mediums, including email, chat and phone

Interact with our customer support and financial operations team on a regular basis

Turn customer service into customer acquisition

Handle sensitive and complex support issues as well as escalated issues

Record details of inquiries, comments and complaints

REQUIREMENTS

A degree or diploma in a business/marketing/communications, or related discipline

Fluent written and spoken English; bonus points for other languages

On the phone customer support experience

Able to work flexible hours when required

Attention to detail and accuracy

Excellent verbal and written communication skills

Need an active VISA status

Bonus points it if you have:

Sales experience, particularly via phone, email and chat

Experience with web-based businesses

BENEFITS

This won’t be a cog-in-the-machine type of job; you will be joining a growing global company that values attitude and capability over experience, so if you are looking to make a difference and be rewarded for your efforts, this is the place for you.

We are striving to create trust in every online transaction, so help us get there while enjoying all the perks of working in tech - fun atmosphere, smart people, awesome office, social events, hackathons, and more!

And of course, we offer subsidised health and life insurance, plus vision and dental.