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Support Solution Specialist Level One

The Solutions Support Specialist One is responsible for managing technical diagnosis of customer concerns and providing timely and accurate solutions. This position requires the employee to maintain a friendly and professional attitude whilst working to tight deadlines in resolving customer issues. Cooperative and professional working relationships with co-workers, supervisors, and Verteda customers are a necessity. Acting as a central resource for both external customers and internal employees in order to best understand and respond to the unique needs of our customers. Applicants must be results driven and able to excel in a team environment.

Responsibilities:

Complete primary intake and initial triage of incoming calls

Provide excellent customer service through following established quality assurance process

Input quality data in ticketing system

Research software problems defined by customers and provide diagnosis and resolution

Must be able to place high value on the customer’s return to service and strive to prevent issue from reoccurring

Flexible availability in work schedule preferred

General understanding of database structures

Familiarity with troubleshooting in a Windows Server environment

Familiarity with network concepts.

Desire to shadow for the purpose of growth and learning to increase knowledge and troubleshooting skills

Desired Characteristics:

Familiarity in helpdesk ticketing

Hospitality experience

Experience with API calls and HTML is a plus

Additional Information:

This role may operate in a 24x7 capacity and the role may require shift work - shift will be determined at time of hire.

This role may also operate in an on-call capacity

What you will receive in return:

You will enjoy a unique company spirit that believes in giving people the freedom to do a great job today and the support to reach their biggest ambitions in the future.

A competitive salary dependent upon skills and experience.

What you need to do if you are interested:

Please send your C.V. along with a covering letter explaining your suitability for the role to Benjamin Curtis, General Manager (info@verteda.com) no later than Friday 2d November 2018. Immediate start available.

All applicants must be eligible to live and work in the UK (in line with the Asylum and Immigration Act 1996). As part of our recruitment process, you will be asked to provide original documented evidence.

No Employment Agencies please.

Who we are:

Our innovative SaaS, Hosted and on premise IT solutions enable Sports & Entertainment venues, hotels & resorts, foodservice and restaurant chains to enhance customer satisfaction, increase workforce productivity and maximise profitability. Our excellent solutions combine award winning software, hardware and services to increase reliability, performance and control across retail, food & beverage operational management and include point-of-sale, mobility, eCommerce, procurement, inventory, workforce scheduling & forecasting and business intelligence reporting. Our Headquarters are based in Warrington with a satellite office in Reading. We also operate directly or through a trusted partner network in Europe, North America, Middle East and Africa.

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About Verteda

When stadia and entertainment venues, hotels and resorts, and hospitality and foodservice operators want to deliver an exceptional guest experience, optimise operations, cut costs and generate more revenue, they turn to Verteda.