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Training & Performance Manager, Global Field Enablement

Job Description

Why American Express?There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years,backing them in moments big and small, granting access, tools, and resources to takeon their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learningand collaboration, and helping them with what they need to succeed and thrive. Wehave their backs as they grow their skills, conquer new challenges, or even take time tospend with their family or community. And when they’re ready to take on a new careerpath, we’re right there with them, giving them the guidance and momentum into thebest future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.Don’t make a difference without it.Don’t live life without it.

American Express Global Commercial Payments (GCS) is the leading provider of Corporate & SBS Card Programs, Supplier Payments Solutions and other expense management tools that help small businesses, mid-size companies and large corporations around the world manage almost all the facets of their business spending.The Global Field Enablement (GFE) team is responsible for driving productivity for our 3,500+ global field Sales and Account Development Team Members through field training, communications, and effective go-to-market strategies.

We’re seeking a strategic and passionate Training and Performance Manager to drive exponential growth in our field productivity and success through the development and delivery of best-in-class learning and development programs in Japan that are aligned with the Sales Cycle.

Responsibilities

The Training Manager, Japan will be responsible for collaborating with Field Leaders and a variety of stakeholders from different business lines on how to best develop learning solutions and for the implementation of the learning programs in Japan that are aligned with the sales cycle. Specifically, the role will involve:

- Managing the New Hire Training for new GCS employees in Japan

- Partnering with the Global Field Enablement Training Team to develop a training strategy for Tenured GCS Japan employees that is aligned with the Sales Cycle (the American Express Sales Framework)

- The management and delivery of Japan Tenured Training programs using a range of mediums such as On the Job, e-Learning, Social Networks and In-Person facilitated workshops

- Tracking the performance of new and tenured team members and using the output to recommend learning solutions or instructor-led delivery as appropriate and implementing the program roll-out

- Researching, evaluating, recommending, and assisting with the implementation of learning courses in Japan

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Qualifications

The ideal candidate will have:

- A minimum of 4-6 years of experience in Field Sales/Account development or support roles

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