Return Policy
“Security and Satellite Supplier Inc. our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to Security and Satellite Supplier Inc within 30 days of purchase date. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
If a return is necessary for any reason, the following criteria must be met:
A 15% restocking fee will be applied on all returns. All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.Must display an RA# issued by Security and Satellite Supplier Inc (Return Authorization Number) outside the box, no items will be received without this, and will be refused.
We will replace any defective equipment within 30 days of the purchase. After that period the manufacturer's warranty will be in effect.
You also have the option for an extended warranty
Please read all conditions below. If conditions are not met, All Things Digital Inc reserves the right to refuse the return.
How to return or exchange an item:

In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number.

To request an RMA number by phone, call Customer Service at 855-595-0600 / 305-477-9533

Place the original package into a shipping carton.

Please do not place stickers or shipping labels on the original manufacturer's package.

The RMA number must be clearly written on the outer box. If you received a label in the email, print the label and tape it to the carton.

We recommend you ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.