Retail Management Hero Software

Retail Management Hero is a point of sale (POS) solution for small to midsize businesses and single-store operations in industries such as convenience, grocery, apparel, sporting goods, wine and spirits, gift and specialty. Both cloud-based and on-premise deployments are available. The solution offers features to manage all back office and POS activities.

Retail Management Hero includes inventory management features such as loss prevention and detection, serial number tracking, accounts receivable and purchasing control. Users can design receipts, labels and over 300 reports with a built-in tool. The solution also offers support for gift cards and loyalty programs.

Retail Management Hero includes an offline version for when the internet is unavailable. The solution can be used on tablets and touchscreens. It also offers integration with Nitrosell for hosted e-commerce.

HORRIBLE EXPERIENCE!!!! One year in and we have had to recount our inventory several times

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

DO NOT UPGRADE TO THIS! FEEL FREE TO CONTACT ME IF YOU ARE EVEN CONSIDERING THIS PRODUCT!

Pros

Nothing works well, inter-phases crash and does not work well with peripherals - pole displays and credit cash machines are slow to react and you will regret this purchase/upgrade.

Cons

Everything up to this point, how simple should it be to update inventory figures with PO's, populate dates and provide accurate figures? This even messes up the sales tax calculations!

Review Source

Response: Jeff , DataTech Corporation

Date: October 2018

October 2018

Jeannine, thank you for honestly expressing your frustration with our software. Having worked with you directly over the past couple of months I can tell you we care a great deal about your eventual success with our product and are working hard with your reseller to provide updates that solve the problems you’ve been experiencing. It is true that there were a couple of bugs that we have now fixed and believe they will solve the problems you have encountered. Let’s get the updated software installed and revisit your experience. I won’t rest until your problems are solved. Regards, Jeff Riley, CEO Retail Management Hero

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