June 2015

June 29, 2015

I was talking with a woman today, and she was telling me about a friend she had spent seven days with, a year ago.

Every time she mentioned her friend's name, her face lit up with joy. She described his positive attitude. She told a story about how he never complains--even when he had every right to. She went on and on, visibly enjoying her memories of him.

I hope he knows what a difference his "beautiful way of thinking" is making for the people he meets.

June 28, 2015

If you're running a business, you've probably heard yourself say... "We should put a process in place for ______."

I've said it a hundred times.

But putting a process in place isn't always easy. First, we need to figure out exactly what steps need to be taken, and by whom. Second, we need to figure out how we're going to document/manage it?

Sure, if the process is part of the core business, we're going to make it happen. But, what about all the "shoulds"...

We should be doing x.

We should be doing y.

He should be doing z every day.

The shoulds are easy to say, but they're also easy to skip when things get busy. They're small, and that makes them hard to manage. We don't want to micro-manage, right? So you let people slide on the shoulds. But the difference between an organization that does all its shoulds and an organization that doesn't, is huge.

I was tried of saying, "We should put a process in place for ____" and then nothing happens... So I started working on Pip (ProcessInPlace.com).