Sales

Defrosting Telephone Cold Calls (MP3)

This studio-recorded presentation covers important questions such as: How do you get through telephone “guards” — the receptionist? How do you overcome call reluctance? How can you qualify the call to see if your product/service and the prospect are a good fit?

This studio-recorded presentation is based upon interviews with top sales performers and what they said made them successful. It categorizes their comments into four main behaviors of successful salespeople. This program was so well received, Nightingale-Conant asked Rebecca to record it for their popular “Sound Selling” audio magazine.

$15

Professional Selling: Practical Secrets for Successful Sales (book)

You’ll learn how you can close more sales. It covers how to get prospects, make cold calls, get down to business, close for commitment, overcome objections, understand what your prospect wants, manage your paperwork and follow up easily. Sold over 250,000 copies.

Extraordinary Leadership Lessons from Everyday People

Calming Upset Customers

"I read ‘Grow Your Key Talent’ and found it very helpful and will be applying to two people we have just hired. The ‘8 Steps’ section was particularly useful for me." —Andrew Grossman, Creative Director, CartoonResource.com

Let’s talk! Schedule a free call

Just click on the bar at the bottom of the page to schedule your free call.

Upcoming Presentatons

March. 28 Mtn. View, CA

April 5-9 Denver

April 20, Dublin, CA

April 23-25 Cebu City, Philippines

April 26-30 Siem Reap

May 1-4 Bangkok

May 5-9 Kuala Lumpur

May 28-June 1 Accra, Ghana (hold)

June 4-8 Kumasi, Ghana (hold)

June 14-18 Dallas

Nov. 15-18 Sydney (hold)

Recent Client Comments

"As a lifelong educator, I can appreciate great teaching, and you are a superb instructor. We all learned a deal from the management seminar, and it proved to be a wonderful team-building exercise as well.

"Thank you for sharing your knowledge and experience in such a creative and enjoyable way."

— Foundation CEO, a Ph.D., MD

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"I wanted to thank you for a FANTASTIC two days! I am extremely pleased with how it turned out and I am especially pleased that we had so much participation from the group. I think your ability to read the group as to the style they were most comfortable was spot on. Even [the CEO] came to me and said that he enjoyed the session and learned from it.

"I attended an Executive Committee meeting this morning and [the CEO], along with the rest of the EC, stated how thrilled they were with the training and how impactful they thought it was for the managers! A number of them said that they learned quite a few new things. Thank you thank you thank you! Coming from this group is quite a feat!

"I’m thrilled by the results and you made a great impact on our managers. I’m looking forward to our continued partnership. If you ever need a reference, feel free to give them my name! Thank you."

—Foundation HR Director

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"The feedback from your session was extremely positive. Thank you not only for sharing your expertise with our participants, but in being willing to coordinate the program to fit our situations. We know that this took extra care and skill. All responses were enthusiastic about the content and the overall quality of the talk, and we had great feedback on your presentation.

"We hope to have the opportunity to welcome you back again soon for another wonderful session."

-- Olivier Lenoir, General Manager

Grand Hyatt Singapore

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"I want to send you words of gratitude for all your efforts before and during the Airbnb [conference]. It was a wonderful feeling to see you in person in Paris, and to watch you present to attendees from around the world. Thank you for the time and ingenuity you dedicated to planning and delivering your presentation. It was a great pleasure to see your enthusiasm, intelligence, and willingness to share knowledge. We can’t say thank you enough for your hard work, your flexibility and your poise."

--Dzmitry Bazhko, Presentations Manager
Airbnb

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"Feedback from participants has been overwhelmingly positive! Interestingly, the few people who didn’t feel they needed to attend the training as they felt they had already mastered time management were amazed at how much they got out of this training so there’s always room for improvement!"

— HR Manger, real estate company

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"Thank you Rebecca and once again I really enjoyed your session"

—VP, real estate company

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"Yesterdays seminar was most worthwhile and enjoyable."

Regional manager, real estate company

Watch free webinar

"This was one of the best webinars I have attended. Rebecca had an excellent pattern of allowing for input throughout the whole webinar by active polling surveys and stopping for questions after taking for a little bit. This presenter did an excellent job. Please have her back again." --Daryl Lingerfelt

Managers Discussion Guide Program

Make your staff meetings come alive in 20-30 minutes per month, with no prep by you! The Managers Discussion Guide Program focuses on 12 customer service topics.

"We are getting much better comments from our customer base and I attribute it to these sessions!" —Barbara Laskin