“I had a very good experience with this company, they went above and beyond on all my orders, i have been buying from them for several years now.

You should be aware that they officially do not sell retail, so if you want to buy at a good price and dont need the retail experience (like no phone customer service only email) these guys are really good.”

“I ordered some makeup and was supposed to get a 7 piece free gift ! Well I did not get the free gift .... They said if it wasn't added at the time of check out, they were out ! I tried to cancel the order and they said I could return it to a store who carried the product ! It was just a scam !!! I will NEVER order from Bon ton again !”

“I would strongly advise for everybody for stay away from this fraudulent website. If you ever have a problem and decide to return your item and it is not your fault they will rob you of half of your refund money for the return shipping. Another way they will rob you is if you get a store credit from them for your return, they will only let you use it if you spend twice as much on their website. For example, they gave me $20 store credit but didn't let me use it unless I'd spend $40. So I had to...”

“I placed an order for 2 Claddagh ring sets on 1/31/15 with rush shipping. On 2/16 I emailed them to ask where my rings were. They replied with a messsage stating they will send them as soon as possible, out of stock, blah blah blah. I replied asking for my money back on the shipping; again, on 2/16.

It is now 3/3/15. I finally get a reply email whining about thousands of backlogged orders, and they just got back from some Spring Vacation thing.

“I've ordered a coffee cup, business cards, business card desk holder, business card case and a biro for my new business all in the same order and they all turned up except the biro. The invoice came through separately for the biro and the biro never turned up. I've used their system to notify them about the delivery and the biro not arriving and they send you an automated email that a response will be made within 24 hours, but I have heard absolutely nothing back from them. Very very disappoi...”

“I recently ordered a chainsaw safety helmet from Gemplers. There was a defect in the product, so I called their customer service the day after I got it. I feel they completey took care of me, and I it didnt take more than two minutes of my time on the phone with them. Not only did my customer service representative seem to be concerned about keeping me as a satisfied customer, I actually got someone on the line that spoke good english!!! With this kind of customer service, they will most definat...”