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Great British Craft Festival Help & FAQs

Yes. We use the Secure Socket Layer (SSL) 128-bit encryption method and have never had any problems with security.

Q. Which payment methods do you accept?

You can pay online using any of the following cards: Mastercard, Visa, Visa Debit and also Paypal.

Q. Can I amend/cancel an order?

If you need to amend or cancel an order please contact customer services as soon as possible at greatbritishcraft@hunkydorycrafts.co.uk or by telephone on 01772 272577 and we will help in every way we can. Please note: Tickets already marked as despatched by us are non-refundable.

Q. What are your delivery charges?

We operate a capped delivery charge within mainland UK of just £1.00 per order, regardless of how many tickets or the parcel weight.

We now also ship to Europe and many other countries worldwide - Please check the drop-down menu in the shopping cart for a full list. We apologise if we do not currently ship to your country but will be adding new countries to our shipping list in the near future - please email us at greatbritishcraft@hunkydorycrafts.co.uk if you would like to request a country that we do not currently ship to and we will do our best to accommodate.

To view the actual shipping charge for your order, please select your country in the shopping cart.

Q. How do I return an item?

Please note: Tickets already marked as despatched by us are non-refundable.

Q. What is the Great British Craft Festival policy on privacy and security?

Personal information is private so we treat it with the highest standards of safety, security and confidentiality. This means that you can rest assured that your credit card and personal information are safe with us. We will never sell or give any information we have about you to any company outside the Hunkydory Group of companies. For more information please refer to our Privacy Policy.

Q. How do I contact Great British Craft?

You can telephone, fax, email and write to us. Please take a look at the Contact Us page for the details.

Q. Do you have a shop?

Yes, Inspirations is our craft superstore based in Preston, in the North West of England. Inspirations covers 10,000 Sq. Ft. and is packed with crafts, hobbies and gifts.

Q. How do I search?

Our search tool helps you find exactly what you're looking for. Select from the drop down menu's or by using the search box at the top of the page and we will show you all our related products in an easy to use format.

Q. How do I reset my password?

Log into your account and select the edit contact information button where you will be able to reset your password. If you have forgotten your password, go to the sign in page and click forgot password. You will be asked for your email address so we can send a new password to you.

Q. How do I make a complaint?

Please contact our Customer Service Team on 01772 272577 or email greatbritishcraft@hunkydorycrafts.co.uk. We investigate any complaints or service concerns as top priority.

Q. How long will it take to get refund?

We cannot refund tickets unless an event is cancelled or rescheduled so please check your tickets carefully and contact us immediately if you have any queries. Tickets are not transferable and their resale for profit or use in promotions or without our permission is prohibited.

Q. Why won't my promotion code work?

Your promotion code may not be recognised for a number of reasons: Please Note: Only one promotion code can be used with each order. Expiry date - check that your code has not expired. Eligibility - please check the terms and conditions of your promotion code. It could be that selected products are not eligible with your offer, or you need to spend over a certain amount of money to redeem the offer. If you have a promotional offer please ensure that you have entered the code correctly. Unique promotional codes - some promotional codes may only be used once so if you have already used the code before it will not work again. If you are still having difficulty with applying your promotion code to your order then please email us at service@greatbritishcraft.co.uk or telephone 01772 272577.

Q. Why does the website not appear correctly in my Internet browser?

Our website has been optimised for Google Chrome, Firefox, Opera, Safari and Internet Explorer 9 and above. We recommend using Google Chrome for optimum viewing pleasure. If you are having difficulties, please update your browser to the latest version.