"Shocking"

1

ronanbarry-london, High Wycombe, United Kingdom
09/05/2020

Booking was never cancelled.
The hotel is shut.
I was never contacted.
Booked the hotel after the announcement by the WHO of the PHEIC (Public Health Emergency of International Concern) on 30/01/20. Therefore I will be pursuing a full refund despite the advice that the Sefton Group who own the hotel are not giving them.
Best Western have been completely useless.
They are nothing more than a booking service.

"Trip cancelled due to Corona but hotel still charging me"

1

User
10/04/2020

I booked to stay at this hotel at the end of this month. A journey from South East to visit. No one is travelling due to Corona and it is out of my hands that the event I was due to attend was cancelled. I was charged at the time I booked last November 2019 although was advised payment would not be until nearer the time. I have contacted the hotel and requested a refund or if I could postpone the dates and move the booking - they have declined both stating it's non refundable and refuse to move the booking - I need to cancel and rebook and lose my money. Not impressed !

"What a way to treat customers"

1

doblovanman19, Stoke-on-Trent, United Kingdom
08/04/2020

Booked a room for midweek break in May on a no cancel, no refund booking.In normal times if I didn't turn up I would expect to loose my money if I couldn't make it.But these are normal times.
Contacted hotel to see if we could rearrange dates for later in the year and they are saying they will not refund or rearrange my booking.
What a great way to attract future tourists to the island.
They have got no empathy with what is happening at the moment out there.
It's not the money, it's the stance they are taking.
HOPE YOU ARE LISTING GREAT WESTERN
Money grabbers.
Midlander

"Wouldn't be able to sleep at night."

1

S5149QWkenb, Mapplewell, United Kingdom
27/03/2020

Didnt cancel, but the hotel was closed , no refund, nothing, unable to switch dates at IOM or any other Best Western. Paid a lot of money thought i was supporting the UK in a difficult time. Never used Ryanir after the Ash cloud will never use Best Western again..

"Boycott This Hotel"

1

BBBBaz, Greater Manchester, United Kingdom
26/03/2020

My son and I had booked a weekend stay at this hotel but due to the restrictions the Manx government had put in place preventing travel to the island due to the Coronavirus I phoned and spoke to Claire Crowley (one of the directors) I asked if I could change the booking for a later date and I would be willing to pay any additional charges. She told me a categorical NO and I would loose all my money. This is blatant profiteering during these unprecedented times that may become a criminal offence. I would not recommend this type of hospitality; mercenary and in humane when we are all supposed to be pulling together.

"Disgusting!"

1

User
23/03/2020

Booked for May for a family now cancelled wedding. However the IOM Gov have now enforced no visits to the Island for non-residents, due to the pandemic of COVID19. I am trying to get a full refund for these exceptional circumstances but received this from booking.com. While the hotel has contacted me directly, they still won't agree to a full refund at this point and are waiting for further instructions from the government and if they're prepared to financially support them...and that folks is all this hotel is interested in, making money! After this treatment, it's a hotel to avoid for me in the future.

"Terms & Conditions - Highway Robbery"

1

BestWesternisrubbish, Manchester, United Kingdom
23/03/2020

I had a booking for 23rd March which (due to the Manx Government ban, on all non residents traveling to the Isle of Man), I was unable to attend.
The T's & C's on my confirmation advised the booking could not be cancelled and was non-amendable. I contacted the Hotel, explained the situation and asked if I could re-book or get a refund. I was told they were sticking to their T's & C's and would not re-book me for a later date, or refund the money taken.
Thanks to their fantastic 'Customer Service' I won't be using Best Western again EVER!
If there had been a way to give zero, I would have used it.

"a Shearings trip of 5 nights"

5

User
22/03/2020

rooms clean and well laid outwith all facilities the food in the restaurant was very good and plentiful service good staff very helpful the hotel as a casino if you wish to use it also a cinema and health club facilities

"Hotel cancellation policy"

1

User
19/03/2020

Tried to cancel booking because of current situation with Covid 19 virus. But Hotel will not refund because Its a non refundable booking.Would of thought in current circumstances they would be a bit more flexible given what is happening out here.

"Friendly staff"

4

Abbas S, Edinburgh, United Kingdom
11/03/2020

The hotel is comfortable and very accommodating to any requests. The pool area is great and the views on the sea view rooms are stunning.
The staff are extremely friendly and helpful! Especially Rowena and Ewa who were exceptionally kind and professional. Their politeness and friendly manner is something that could be embraced by other establishment's staff that I have stayed at!

"Great Facilities"

5

User
08/03/2020

We only stayed for one night but we had a great time and a good laugh. From a great check in with Rowena, she is spot on, all the info and answered any questions. She is friendly and lively, but still professional. Rooms are great, a little tired in some areas. Bar/Restaurant really good and the portions are big. Casino was a laugh and the girl's even won some money. The pool is lovely, clean, immaculate. Great location. Highly recommended.

"Great hotel and staff"

5

joshpeat1991, Pattaya, Thailand
07/03/2020

An initial 3 day business trip that lasted a week turned out to be a refreshing break indeed. The hotel itself is clean and comfortable, the casino was good and I spent a couple nights playing some of the games. Food was amazing, I never had the breakfast but I had the carvery a few times which was fantastic. The ocean view room was fantastic to wake up to in the morning and enjoy a nice coffee. All staff were great but the Highlight of the trip was a very pleasant staff member working on reception, Rowena, I can't thank her enough for the service provided and the lovely smile everyday.

"Back in the day..."

4

Wombler16, Auckland Central, New Zealand
03/03/2020

the Palace was the place to be. It was an upmarket hotel and quite sophisticated nightspot by IOM standards. Probably the only thing that has changed is my expectation. Certainly the room I was in was a bit retro, with a few idiosyncrasies, and the public areas are a bit tired. But d'you know what? I was very pleased I stayed there, even though it was for a family funeral and I was severely jet-lagged. That's because the people were, without exception, top notch, always friendly and helpful. The welcome from Rowena was outstanding. The breakfast buffet was excellent. And while I didn't even enter the casino or pool, it's a bonus that I could. Car parking was easy, even if not free (and when you look at Douglas prom, you'll see why that's important). If you stay at the weekend you'll possibly encounter some rambunctious locals; the walls aren't thick! But it's a lively place which was just what I needed. No shortage of cheaper places to stay, possibly offering a similar in-room experience, but as an all round package the Palace was great value.

"Pleasant Stay, Nice Staff"

3

Aikito, Nottinghamshire, United Kingdom
25/02/2020

Stayed here for one night in early February after our flight was cancelled due to a storm. Although not luxury and a bit dated as others have said, the room was comfortable and we found the double bed and linens especially so.
At the Paragon Restaurant for dinner, we were only allowed to order from the main menu (not the bar menu) with our airline voucher/credit and there was only one vegetarian option. Bobbi was at the desk and kindly offered to ask the chef if he could do anything else, which he was. Later when I asked for a little simple food for my baby, she was happy to oblige. I was waiting for the food (whilst having the baby in a carrier) and she offered to have it brought up to our room so I wouldn't have to wait and juggle it on my own. I was ever so grateful!
The breakfast in the morning was great; lots of options and tasty and again friendly staff who helped out with a high chair.
Would consider staying again just for the nice staff!

"Very small bed."

4

User
25/02/2020

This hotel is one of my favourites on the island. Staff are extremely friendly, the food is excellent and the rooms are usually lovely and spacious. We stayed here on Sunday for one of the amazing dinner, bed and breakfast deals. We payed an extra £10 to have a sea view. We were given a room on the top floor quite near the lift which is always a good thing. When we got into our room, I noticed straight away that the bed wasn't a double, it was a 4 foot bed. My husband had been working all morning and just wanted to relax so I didn't want to make a fuss. With hindsight, I wish I would have complained. I slept on the edge of the bed all night and at 6.15am decided to get up as I was so uncomfortable. My husband sleeps on his back so he was 'fine" I mentioned it to the receptionist at check out. Next time I will check the room has a proper double bed before I book.

"Nice hotel"

4

kellymarienash, Lancashire, United Kingdom
18/02/2020

Nice hotel, great view, lovely food. Shame about the noise from the function room at night. Cant fault the staff they were all lovely and helpful. I didnt complain about the noise as it was completely out of their control. It was just a shame our room was directly above the function room. We had breakfast each morning which was outstanding. Bathroom was a bit grotty, room was lovely and clean, great view of the ocean

General Manager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Lovely clean room and very good food."

4

User
17/02/2020

Room was spotless and bed extremely comfortable.
Great bath/shower, no problems with water pressure.
Food, overall, was excellent, apart from the carvery roast beef which was like shoe leather and I literally could not cut it or eat it. Such a shame as the rest of the food was wonderful.

General Manager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, I have spoken with our head chef regarding the Beef and he will be looking into this.
I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"needs updating but maybe past its sell by date"

3

pg29, clitheroe
15/02/2020

we stayed here as we were attending a relatives funeral. (from 06/02/2020) We could not stay with family. We got delayed a couple of days due to storm Ciara. We stayed B&B in a twin room. The beds were the most uncomfortable beds I have ever tried to sleep in (hard and could feel every spring ) Unfortunately the ferry was cancelled when we were due to return so booked another night (should have gone elsewhere really as we usually stay at another hotel close by ....lesson learned) We stayed here as there was a car park and as the promenade is being renovated so parking is difficult. **Could not believe they charge £4.00 per day to park there - what a rip off. (should have stayed at our fave hotel around the corner as parking was not a problem really at this time of year - another lesson learned).The hotel is in need of a major revamp or demolishing and start again. Rooms are outdated. Bathroom has a bath (for extremely short people under 4 foot) with a shower over. there were towels and accessories (weirdly we had a couple of bottles of shampoo + conditioner and a bottle of conditioner - no shower or bath stuff but luckily brought my own) The best thing about the stay was breakfast - very helpful staff and good food. also on the plus side was the pool but only got to use this after we re booked as was closed for our initial stay due to maintenance... The man on the desk was extremely helpful and he did help us with our delay for returning home.. the woman on the desk was opposite. We were worried and tried to ask her but she wouldn't even make eye contact - very abrupt with an upside down smile..would we stay here again.NO. We will pay less and stay at our fave place or 2nd or 3rd or even 4th fave place (tried a lot of places with having family on the island and visiting a lot) I would rate this hotel 1 star for sleep quality and 3 star for the rest.

General Manager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Thank you once again for taking your time to write this review.

"Buffet Breakfasts"

5

nigelcorbey, Halifax, United Kingdom
31/01/2020

Our plane landed at 8am, when we arrived at the hotel we were told we could have our room straight away which was a bonus as we thought we would have to wait until 2pm check in time. Very clean hotel, Rooms cleaned everyday, clean towels everyday for me the bed was too hard, but that's a personal thing. Excellent staff nothing was too much trouble for any of the staff and very courteous. The buffet breakfast is terrific with a good choice of hot and cold food, you have to order the poached eggs and the Manx Kippers which are superb.

"Good Value For Money"

5

Ian H, Lancaster, United Kingdom
27/01/2020

All in all, a good value hotel, good sized clean rooms,with very friendly staff and good food from the carvery restaurant,and all this for for a reasonable price.
Check in and Check out both completed very efficiently and professionally.

"Great location and the reception and restaurant staff were lovely"

3

mike123488, Isle of Man, United Kingdom
20/01/2020

Great Customer Service the building just needs some TLC especially back of hotel. Reception could do with some renovation.
Staff friendly and helpful and could not do enough to help. Sea view was fab so location great.

"Best Western isle of man"

4

User
20/01/2020

I booked this hotel as a treat for my daughter aged 12 very good value for money but was disappointed they had no kids breakfast price which was extra for me as booked room only rate.
Pool and spa was nice and relaxing.

"Great hotel"

5

User
12/01/2020

Very happy with our stay. Food was great staff were friendly will definitely come again. Pool and casino were also great. Help your self breakfast was good. Enjoyed our sea view room. Room was clean and tidy.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Great Value Great Service Great Staff Great Food Great Hotel"

5

LancashireDoofer, lancashire
10/01/2020

Stayed here for New Year Celebrations - 30 December - Jan 2 2020
Impressed on arrival - personally assisted by Dimmi - Duty Manager to my room with luggage
Enjoyed Excellent Carvery Dinner - on two evenings - Roast meats nicely seasoned - tender and moist - Received excellent service on both evenings - Thank you Bobbi & Eve
The Health Spa within the Hotel is excellent - Very clean - friendly & helpful staff
Special shout out thanks to Bella and Ewa on Reception
So impressed with my stay I booked my friend in for his Birthday Treat in March
Bella kindly upgraded his room to Seaview - and promised to take good care of him - Ref PAL 015470/1 I am sure he going to have great time
On the further strength of the exceptional Hotel I also booked my Nephew & Niece to enjoy a Weekend break next month Ref PAL 015803/1-
Great weekend deals to be had
Thank you all at Best Western Hotel & Casino for making my visit so memorable and enjoyable
Will be back myself soon

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments regarding our management and reception team, I will ensure I pass on all your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Fabulous staff"

5

Lisawi, Stockport
04/01/2020

This hotel is dated in parts. However, the rooms are a good size and immaculately clean. Breakfast is fantastic. The staff really make this hotel as they are truly fabulous in all areas - reception, restaurant and cleaning staff. Would stay here again without hesitation.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Major upgrade required"

2

User
02/01/2020

Just spent 4 nights at Best Western in Isle of Man, probably the worst 4 nights sleep in a long time. People running up and down corridors and the mattresses need require changing. Food is of a good standard

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Thank you once again for taking your time to write this review.

"Charmless staff at the spa!"

1

ianse22, Greater London, United Kingdom
01/01/2020

Despite calling ahead to ask if I could pay to come and use the spa and being told it was open until 6.00pm. I turned up to be be told by a charmless woman who finally ended her conversation with some friend to serve me to be told ‘we don't do walk ins' no smile no greeting and zero apology for the fact I told her I was misinformed. Surprised considering there were three people using the pool that they wouldn't like to make a little extra revenue on a quiet day, especially as the hotel is so clearly run down and dated in other areas. Appalling lack of customer service and definitely failed at the charm school!

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Thank you once again for taking your time to write this review.

"Great hotel"

3

User
15/12/2019

Always a warm welcome and friendly staff great service and value for money , fantastic carvery with plenty of choices breakfasts is my favourite , will go to stay again very soon as it's my first go to hotel on the island.

"Fantastic stay"

5

Laylalou1, London, United Kingdom
15/12/2019

Stayed here last night on their winter deal, absolutely wonderful 3 course carvery and delicious buffet breakfast this morning, could not fault anything about our stay,from our booking at reception to during our stay and our check out this morning, lovely friendly receptionist didn't get her name (red curly hair)shes a credit to your hotel along with all the waiting staff, lovely clean room with extras like hot chocolate and biscuits to iron and ironing board ,safe, and toiletries,and a beautiful sea view, would definitely stay here again in the near future we cant wait to come back.

"December night out"

4

User
14/12/2019

Having stayed here several times before, I was naturally excited about reliving my previous excellent experiences.
I was not disappointed. Yes the rooms are tired and many fixtures have seen better days, but look at what you're paying?
£75 Dinner,bed and breakfast with a £5 betting chip included! What's not to like?
I've stayed in 5 star and 2 star and rate hotels on how much I've paid and do I believe I have received value for money.
Always feel I get that here.

"Hotel casino"

4

User
10/12/2019

Good value for the money. Excellent location, all amenities nearby, including the ferry. Nice restaurants and bars .
Check out too slow, without any apparent reason, but still recommend for work or leasure.

"Excellent winter deal stay"

5

dianed163, Isle of Man, United Kingdom
09/12/2019

We've stayed here several towns using the winter break deal. Always upgrade to a sea view and for £85 dinner, bed & breakfast for 2 people you can't go wrong. The food is delicious with a 3 course carvery included and self service hot breakfast served until 11am. The staff are very friendly and helpful. We will be booking again in March before the deal ends.

"When a palace is a palace"

4

Red_RobboPaulhan, paulhan
08/12/2019

The check-in welcome was warm and provided most of the information about the facilities in the hotel.
Breakfast was excellent and the room comfortable if not over-exciting. The Wifi worked well. Very good value for the price paid. The only whinge is that it is about a mile from the city centre.

"Douglas Isle Of Man"

5

Aileen G, London, United Kingdom
07/12/2019

Fabulous hotel in a fabulous location
You can't go wrong with this BW . From check in too check out nothing was to much trouble. Breakfast and the staff were amazing housekeeping faultless and reception on the ball

"great value for money"

5

hilarys592, Runcorn, United Kingdom
26/11/2019

We visit my elderly aunt as often as we can and always have a fantastic time at the hotel. It offers value for money and the winter deal is amazing. The meals are fantastic and the staff very helpful and polite.

"Very nice"

5

User
25/11/2019

Friendly staff. Meals were very good. and excellent value. Room was clean and comfortable, a bit dated but fine. Enjoyed a flutter in the Casino and overall a very pleasent stay and would definately use again.

"Great location, excellent value and friendly staff"

5

Alice R, Lancaster, United Kingdom
23/11/2019

The hotel is situated in a lovely location on the promenade and is not far from the ferry terminal. The room was comfortable with nice toiletries, hot chocolate and biscuits provided. It is in need of some refurbishment, but hotels like these which I call ‘faded splendour' have their own charm! The food was excellent, there was plenty to eat at breakfast and I can recommend the carvery. The staff were really helpful and friendly especially Rowena, on reception. All in all a very good stay and I will definitely stay here when I visit again.

"Manx Magic"

4

172bella57, Wakefield, United Kingdom
20/11/2019

Booked a sea view room, large room with floor to ceiling sliding windows onto juliet balcony stunning sunrises over the entire bay. Friendly staff and wonderful food - breakfasts help yourself buffet with masses of choice and dinner was excellent, again help yourself to starters and desserts. Some of decor a little dated, but everywhere clean welcoming. Excellent for a few days away on this pretty island and well placed for electric trams and horse trams (which run on the promenade outside the hotel ). For those who wish to keep fit there is also a nice pool and gym, not to mention a little flutter in the casino.At the rear of the hotel is a cinema, a few shops and plenty parking.

"Two marks needed!"

4

Brian M, Birmingham, United Kingdom
18/11/2019

First mark is 4/5 for the hotel. Sure it's showing signs of age but everything needed was provided in a clean and warm room.
Second mark 5/5 for the exceptionally friendly staff who use old school formality with up to date charm to make them some of the most welcoming I've come across for many a year. Well done.

"An iconic building but nostalgia aside, looking a little tired !"

3

AlanCoxon, Worcester, United Kingdom
17/11/2019

The Palace was once the place to go, alas it bears the scars of a bygone era of tourism.
The hotel looks very tired and is ready for a complete refurbishment program.
The room was adequate size, clean and for a one night stopover served its purpose.

"Nice hotel & very good value"

5

User
14/11/2019

When we looked online to book the hotel this came up as one of the cheapest which we were surprised as it had a swimming pool, jacuzzi & casino in which were great for us.
Parking was easy in the large car park at the back of the hotel (although we did have to pay. £16 I think it was for 4 nights).
The room was very nice. Nice to get hot chocolate & biscuits which you don't get in a lot of hotels these days. We had a nice room overlooking the sea.
There is a Chinese restaurant within the hotel which also offers a takeaway and that was very good.
Breakfast was excellent with lots of choice & good service from the staff
We were given vouchers for free drinks in the casino so we went in & the casino was very good
All round a very good hotel & very good value

"Metrfc"

4

Martin F, Wirral, United Kingdom
12/11/2019

Just had a great weekend stay in the palace Isle of man.staff were very good from reception to cleaners food good and good choice.suggest a sea view room worth the extra.would return to this place again

"Exceptional value"

4

dianewilson888, Belfast, United Kingdom
09/11/2019

This hotel is dated but don't let the exterior put you off. The rooms are exceptional value - sea view for £55 out of season. It has everything you need. 24 hour room service, great food. Only downside is the external appearance.

"Another great stay"

5

Ron H, Isle of Man, United Kingdom
04/11/2019

Just had another 3 night break at the Best Western Palace. Our room was clean, comfortable and warm. Great food and very friendly, helpful staff all at a reasonable price. It's worth upgrading to a sea view room.

"Good food and service at a reasonable price."

5

Arthur C, West Kirby, United Kingdom
02/11/2019

Without exception we found the staff first class, very friendly and attentive. The food and standard of service in the restaurant were first class and we enjoyed a good night's sleep in a very comfortable bed.

"Isle of Man"

4

margaretbE6870SM, Glossop, United Kingdom
26/10/2019

We had a fantastic few days of sight seeing, eating and drinking based at The Palace Hotel. The staff are friendly and helpful,
great breakfasts and if you book a room on the front you get great views.

"Spotless, interesting and easy"

4

JohnDelafield, London, United Kingdom
24/10/2019

Enjoyed 4 lovely days here with my son and husband. Everywhere including the large and peaceful swimming area was very clean. There was lots to do in the hotel and round about, although we did resist the draw of the casino. Breakfast was ample. They cooked us kippers, veggie sausages and poached eggs to order. All the staff were helpful and friendly. The public areas and the outside are all worn and need updating but the rooms are large enough and very comfortable. Thank you everyone who made our stay so special.

"Great Stay"

5

Brian G, Glasgow, United Kingdom
23/10/2019

I recently stayed here for the 2nd time, I would not pass this hotel by, the location is ideal, Food great, Friendliness of the staff are fantastic and one of very few hotels with onsite parking within Douglas Promenade, health suite, chinese restaurant and Casino all on site making facilities excellent even a 2 screen cinema. Some of the Public areas need some painting, but the rooms are clean, tidy and fresh which is all you need, last time i was here i came with my wife and this time alone so it does suit couples and solo travellers.

"Good bedroom and excellent breakfast but very noisy car park."

3

Jancrow4, Manchester, United Kingdom
20/10/2019

Our room was modern and clean with good brewing facilities. Good bar and excellent breakfast. However our room was at the back overlooking the big car park and noise went on all night and early in the morning. This meant we never got a good nights sleep.

"Leisure"

4

User
19/10/2019

Lovely Seaview room, very nicely decorated and comfortable bed. Hotel looks very dated from the outside and inside the reception area. Don't let that put you off. Couldn't fault the staff or service. Would definitely recommend staying here. Nice pool and spa area.

"Tired Hotel"

3

gordon8186, Ballymena, United Kingdom
16/10/2019

Having stayed here for one night only we found the hotel to be tired and dated and need of reinvestment.Staff very friendly , breakfast very good with a good choice, The beds were uncomfortable, disappointing and for a best Western hotel , wouldn't stay here again and unfortunately wouldn't recommend the hotel .

"Short Island Break"

5

normanandmarilyn, Caldicot, United Kingdom
16/10/2019

My wife and I last visited the IOM some 35 years ago so we felt it was time to go back
We chose the Best Western Palace as we have always had good stays in their Hotels
The Palace was no exception living up to our expectations with a lovely room overlooking the sea and some fantastic staff at reception and in the Restaurant
The housekeeping staff are also superb
Well done everyone 5* service

Stayed for a mixture of business and leisure. The Function/Meeting rooms are very tired with dirty walls and carpet, ripped curtains that don't close and no ventilation or air con. Staff lack training and there is a lack of them, I know it's end of season but they know what bookings they have coming in. Very very tired decor throughout including rooms. Housekeeping could do with some scrubbing brushes and limescale remover in bathroom to clean shower/ bath areas properly, Orange/brown tile grout, dirty plug holes. Food service very slow. Waiting at bars etc, couldn't have cappuccino as no cups on bar. Also entertainment in evening the noise travels up to rooms and didn't finish till 1am (Grease night!) Sadly didn't have a choice about staying here was block booking. Won't return though.

"Enjoyable stay!"

5

Carolyn K, Solihull, United Kingdom
03/10/2019

Nice room overlooking the seafront. The hotel was clean, comfortable and quiet and had a generous supply of coffee/tea etc. The staff on Reception were very helpful. The hotel is about half way round the promenade and is opposite bus stops so that if you are arriving from the airport you can be dropped off outside. The drivers are helpful. Bus numbers are 1,2 and 11 and the price was £3.10 single. In summary, we enjoyed our stay here and would visit again.

"Great Hotel & location"

5

carolmP9010HC, Lanark, United Kingdom
02/10/2019

This is a very friendly, clean hotel, in a fab location, walking distance from shopping centre, transport etc. would highly recommend it for all travellers, sitting on the sea front with spectacular views across the bay of Douglas is an added bonus

"Disappointing iss being polite!"

1

Robert W, Rushden, United Kingdom
29/09/2019

After reading other reviews was always usure about this hotel and my nervousness was founded.
Reception area basic and "tatty".
There are no areas/lounges for guests to sit and relax. The bar area is not very large and most nights there were no tables to sit at especially when they give it over to other groups to use for events/functions.
We booked two rooms with sea view and balcony and when we went to the rooms found we only had one with balcony. When questionning this at reception the receptionist said that under our terms and conditions of booking no request is guaranteed and said she would have to refer this to duty manager..
The room we were given 439 had mould on the windows, double glazing was completely misted up and shower was held together with tape (see pics).
They said they could not move us until the next day, which they did.
On checking in we were given two vouchers each for free drinks but you could not use them in the hotels main bar only in the casino and some other bar which we never found.
Note you pay for parking here at a rate per day.
We found everything to be "hard work".
Service on food sometimes very slow.
Asked for large glass of wine, they did not have any large glasses available.
Asked for a tea, took the waitress quite a while to locate tea pots and milk jugs,
Short of hand towels in the bathroom and asked for them, the room attendant brought one as she did not have two.
Good point was quality of food although having a choice of boiled potatoes, roast potatoes and mixed veg for 7 nights does get weary.
The satff are working and giving of their best and are beyond criticism.
Whoever is the General Manager or persons in charge needs replacing but who those people are it was they did not mix with guests, obvious by their absence.
This hotel needs a good shake up especially when they have posters in the corridors telling you whats on and they are 3 monthe out of date.
My advice would be if considering this hotel against another, go to the other as they are not interested in service to those on holiday or on a short break, its conferences, weddings and other functions they want to provide for.

"Lovely staff and food"

4

User
27/09/2019

Just stayed in Douglas at the Best Western. First impressions were not so good. Hotel is very dark and carpet a bit sticky. Room small but very clean although I felt I needed a plumbing degree to work the shower.
However the food was lovely and the Chinese at the hotel restaurant was the nicest and most authentic I have had for a while. Breakfast was delicious as well.
The staff were very friendly and helpful especially Irene who gave me wonderful directions to the town
All in all good value for money

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Douglas, Isle of Man"

5

User
26/09/2019

We had a lovely stay at this hotel. Cathy and Rowena at reception were especially helpful. The staff at this hotel were all happy to go the extra mile.
And breakfast is outstanding. The choice is amazing.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, Cathy and Rowena will be delighted.
I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Lovely hotel"

5

Jan63_10, Warrington, United Kingdom
24/09/2019

Had a lovely weekend made special by the fantastic staff. Kathy on reception went above and beyond to make our holiday run smoothly, the breakfast was great, plenty of choice and piping hot. The rooms were beautiful and spotless, also complimentry drinks toiletries were replenished daily, all these little touches make a difference. Will defenitly be staying there again.

"Cycling Isle of Man"

5

Stuart K, Stratford-upon-Avon, United Kingdom
24/09/2019

Enjoyed our stay here and especially impressed with Rowena and Ewa on reception who are a real credit to the hotel. Friendly informative and helpful! Great breakfast and a sunny outlook from our bedroom balcony .. super weekend!

"Great Hotel"

5

FREDANDWILMA, UK
24/09/2019

A lovely hotel a little tired but otherwise 100%.
The staff were superb and helpful.
Ask for a sea view room it is worth it.
The casino is fun and worth a visit.
The only down comment is the choice of Vegetarian options on the menu.
Would recommend however

"Good stay with excellent food and service"

4

Mikemalo, Newport, United Kingdom
20/09/2019

Best western Palace hotel, IOW
This was booked as a coach trip, September 2019.
There is a large car park at the rear of the hotel which there is a charge to park, pay and display and it was also the main entrance for the hotel. The hotel itself looked a little dated from the outside. It also has a casino, Spa, Fitness Centre and bingo sessions in the evening.
The room was ok with a comfortable bed, good channels on the tv and a very good selection of tea coffee and chocolate which was topped up daily along with a couple of biscuits. The bed gave us a good sleep, but the room was a little stuffy unless you opened the window as there was no air conditioning in our room.
The bathroom was compact but ok and a nice selection of toiletries were available.
The meals which were provided as part of our coach trip were excellent. Breakfast selection was very good with a selection of cereals, hot food and pastries. We particularly enjoyed the porridge which was made to order along with our request for some blueberries which they were happy to provide. Our evening meal had a great selection of starters, a very good selection of mains and plenty of deserts and cheese and biscuits put out. This was the best selection of meals that we have had on a coach trip, but it also has to be said that the quality of food was excellent.
The problems.
Shower not working properly and the hair dryer not working.
The shower would only stay hot for around 30 seconds then go cold, so I reported it to the duty manager and she said she would sort it first thing in the morning. Unfortunately the following day it still did not work so I again told a different duty manager, who assured me that they had the shower looked at and was supposed to be fixed. He assured me that he would sort it the following morning and apologised for the inconvenience it had caused. The following day it was working and the duty manager came to me directly to check that I was happy now.
The hair dryer which is wired in, did not work and after I called at reception they gave me a spare hair dryer instantly and also apologised for the problem.
Although we had a couple of problems with our stay, the way it was dealt with is important. I was satisfied that they tried to sort the problems out as soon as possible and this made me feel valued and was happy with my dealings with both duty managers.
Overall, not the nicest looking hotel, a little dated in parts, but excellent food and service.

"Good Hotel for a group"

4

Roger P, Redhill, United Kingdom
19/09/2019

We were part of a group of 40 and we were well looked after with seaview rooms, two excellent dinners in private rooms and friendly and helpful staff throughout. The hotel is looking very tired in places and the entry from the promenade is not very inviting.

"Nice enough "

4

User
19/09/2019

Arrived around 15:00 my room was ready. Had a lovely view the decor and bathroom were a bit tired but it was clean. The staff were all super friendly and helpful but I wasn't too impressed with the restaurant. Food was ok but nothing special. But I have had worse. I would probably stay here again.

"Palace bingo"

5

User
18/09/2019

Went to palace bingo normally stay at the best western but fully booked.Visited palace bingo which we love. Staff are so friendly. Lovely buffet on monday afternoon. Free tea coffee & snacks.just fab x

"Veronica McKay "

5

Veronica M, Ballycastle, United Kingdom
16/09/2019

Myself and my husband Sean
have just returned from a trip to the isle of man we stayed at the best western hotel and we had a lovely time we were over as part of a vintage car club from ballymoney . I must say that the hotel was very good our bedroom looked out onto the promenade the bedrooms are very clean and tidy you have maid service every day the food is very good the staff are very friendly and helpful and if we ever return to the isle of man this is one hotel that I would stay in again.

"Best Western Palace Hotel & Casino"

2

jezmarch, Chinnor, United Kingdom
11/09/2019

We stayed for 3 nights during the Manx Grand Prix and the hotel was a perfect base to stay at. The staff were very polite and friendly. The room was very clean and well serviced. The bar staff were very friedly and efficient and the casino was great for something to do in the evening. The croupiers were very friendly and took the time to explain how each gaming table operated.
The only slight negative from the stay is that the hotel exterior and parts of the interior are looking a bit shabby, but this did not detract from the overall enjoyment of our trip to the Isle Of Man.

"Palace Hotel Isle of Man"

5

User
09/09/2019

Brilliant Hotel, staff and amenities. Will need refurbishing soon, but still great. Food good, comfortable rooms and clean, Excellent location. We go twice a year and enjoy every moment there. Shower over bath not good, hoping refurb will put walk in showers.

"Faded glory"

3

Pauline T, Wakefield, United Kingdom
08/09/2019

We stayed as part of a coach holiday. The hotel is due to be demolished and apartments built on the site so only important repairs and maintenance are being carried out. Not too elegant looking from outside it can't escape its age and stylised architecture. I understand that Best Western will relocate in Douglas.
Our room was ok if a little small but clean. The window could only be closed or open at its widest setting but we managed. There obviously isn't any money available for non urgent repairs.
The food was lovely. We were in a separate room just off the main dining room and had buffet style meals. We didn't have as many main courses to choose from at dinner but we still had a good choice and there was always a gluten free and vegetarian option. Our breakfast was from the buffet in the main dining room. The plates were always HOT.
The staff were very good - helpful, cheerful and eager to please.
Some evening entertainment would have been welcome but everything is kept to a minimum - no point splashing the cash when closure is on the horizon.

"Not what it used to be "

1

Welsh198686, Chesterfield, United Kingdom
08/09/2019

I have visited this building for the past 25 years, I say building as it used to be the Stakis hotel, before the Hilton, and then more recently a best western. The character has been taken away and turned into a budget, run down, little better than a Travelodge equivalent stay. If best western is considered budget, it's ridiculous to expect to pay £130 a night for a room which is full of old furniture with a gritty bathroom which is outdated.
Waited at reception with a line of people waiting to be served and no staff around, fundamentally amateur and when staff did arrive it was a rush job and was completely ignored when I asked a question.
You can pull people off the street who could do a better job.
Food was quite nice and breakfast had an excellent choice, and my score is not comparing it to what the hotel used to be, as that's not fair but by today's standards, simply poor.

"Nice Stay, Excellent location"

4

Joo D, Launceston, United Kingdom
08/09/2019

Just returned from 4 night first trip to the Isle of Man, staying at Best Western Palace & Casino hotel. Very friendly staff everywhere, Rooms are a little dated, but nice & clean, only gripe, bed was not very comfy, but had a lovely sea view room with balonette and door that could be opened for fresh air. The breakfast was very good indeed, lots of choice at buffet and also could order cooked to order items like Kippers, Poached eggs, Porridge, which was excellent. Evening meals are good choice too, and bar menu okay if needed. Casino small but nice, with bar area Roulette tables, slots etc. All in all had a very nice stay.

"Excellent stay"

5

doncar2016, Bridgwater, United Kingdom
06/09/2019

On a 5 day Shearings coach holiday.One of the best coach hotels that we have ever experienced.
Although the hotel is a little dated in parts it was spotlessly clean and comfortable with all the amenities that you could wish for.
Really nice swimming pool/health spa.Good bar area.Also a casino.
Centrally situated,about a 15 minutes walk to the town centre.
Excellent food both at dinner and breakfast.Self serve with a very good variety.
Staff very friendly.
Really enjoyed our stay.

"Very Poor and Shabby"

2

Ducati4, Rickinghall, United Kingdom
06/09/2019

Staff very friendly. Rooms were shabby carpet was thread bare, staff smoking next to rubbish bins including Chefs and Waiters in uniform so we didn't eat there. Overly priced because of Classic TT but we couldn't get nowhere else. Fire door missing on second floor landing.

"Excellent Location, helpful staff - Well worth the visit to the island"

4

IVORRBUNION, WEST MIDS
05/09/2019

Visited the island in August 2019, This hotel has staff who are most helpful, good position of hotel - promenade and excellent beach access. THe only criticism I could make would be 'a little tired'.
Stayed here for a few days, nothing too much trouble for the staff. Room cleaned regularly. Towels replaced when necessary. Breakfast fine. Proximity to local attractions good.
The island is a dream, if you like to wander and look at the surroundings - then it's an ideal place to visit. Life appears to be at a much slower rate, and for an older visitor quite safe. Loved the steam railway and visit to Port Erin.

"A great stay in Douglas"

5

User
05/09/2019

The staff were very pleasant. Rowena in reception made us feel welcome as soon as we entered and is a credit to the hotel.
We had a lovely bright clean room with stunning views over the bay.
The evening carvery meal was fantastic with a good selection for starters, main and dessert. The morning breakfast was exceptional with a great range of hot or cold which was fresh and very tasty.
I will be visiting again soon.

"Dont bank on black or red"

3

Roddy A, Shankill, Ireland
04/09/2019

This is one of those rather tired old hotels that has long passed it's glory days. Having said that, the rooms are functional, beds comfortable and the view , well what can be said for the view from a one foot wide balcony with a large tarmac roof just below and home to a thousand seagulls. The bar is good and the staff friendly and of course there is the casino for a late drink and/or a flutter. Actually it has a very relaxed vibe and is an enjoyable place to while away a few late hours. Just dont back red or black!

"Wonderful staff, great food. "

5

Normieb41, Hartlepool, United Kingdom
29/08/2019

Stayed here for four nights. We found the hotel to be very clean, and staffed by helpful friendly staff.
The food was excellent throughout our stay, from the buffet breakfast through to dinner. The choice of food was very good with meat dishes, fish dishes, and vegetarian dishes.
A very good hotel and will use it again.

"Kind of okay"

4

chessfun, yorkshire
28/08/2019

We stopped here for four nights for the TT, the place was a little dated, but not too bad, the location is ideal though, smack bang on the sea front at Douglas, plenty of parking as well, the self service breakfast was great, I had the pie for one evening meal which was very very nice

"Every member of staff has a smile for you"

5

Mary M, Dundee, United Kingdom
22/08/2019

Our room was small but comfortable, with a wide view of the seafront. The dining room was large but not crowded, with tables set well apart. The food was delicious and plentiful and although we had booked in for breakfasts only we opted to dine in the evening on PAYG basis. Every member of staff was cheerful and helpful, whatever the query, (trams, buses, railways, Tesco etc) and we felt most welcome. Lifts to all floors enhanced our experience.
Thank you very much for giving us (two wrinklies) a grand holiday.

"Second visit in two years, but it may well be the last."

3

and_lou123, Epsom, United Kingdom
21/08/2019

I first stayed at this hotel a couple of years ago with my boyfriend (who became my fiance by the end of the stay on the IOM), so we returned there this summer having recently married.
I remember it being rather dated from the first visit, but it had so many plus points (staff, dining - buffet style option - , the swimming pool and proximity to the bay) that we decided to stay again.
However, having booked a room overlooking the bay, we were not best pleased to arrive in the room only to find that there was no view as the glass was all steamed up
- clearly, the double glazing in the windows need replacing. Worse still, the mattress was simply not fit for purpose: I sat on it and pain shot straight up my back. We told the duty manager of our concerns and were moved to a better room the next day.
I feel a bit sorry for the staff; those working 'front of house' are clearly doing their best, but those at the top of the GW management team need to listen to customers and bring this hotel up to date. I have stayed in several 4 star hotels in the last couple of years, and this is more like a 3 star (at best).
There was a wedding reception going on during our stay, and a couple of the guests decided to have a chat outside of our door at 1.30 am; if this wasn't bad enough, one of the guests (presumably very drunk) tried to enter our room. When this failed, he tried to shove the door open. Not the hotel's fault, I know, but in all, not a great stay.

"Best Western palace. IOM"

5

User
16/08/2019

Brilliant hotel. Clean , friendly, helpful staff and great facilities in the rooms aswell as in the hotel itself. Good proximity to all Douglas has to offer. Will definatley like to stay there again next time i go to Isle Of Man.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Dated"

3

bmac1961, Birmingham, United Kingdom
11/08/2019

hotel is very dated we had a deluxe sea view room would not class it as deluxe. No air conditioning in the room or hotel very warm and stuffy. No where to sit outside to have a drink only inside it would have been nice to have a outside area on a nice evening.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Thank you once again for taking your time to write this review.

"Manx Experience"

4

mhoope781323, Southampton, United Kingdom
10/08/2019

A great adult family trip. Some rooms tired but comfortable. A clean hotel with kind staff...especially Tom the barman who was extremely helpful. The sea view room was clouded by double glazing with condensation between the glass obscuring the beauty of the bay.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, I have also passed your kind comments over to Tom.
I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Nice stay at the palace hotel"

4

llathamchrs, Wallasey, United Kingdom
09/08/2019

The staff were all friendly and helpful. The breakfast was very good and the carvery was good. The room 221 has a balcony with a good view of the bay. The room was okay but the mattress on the bed next to the window needs retiring to the tip. Most reviews mentioned the general decor of the hotel but I would stay again. Only downside is the lack of air conditioning but having a seaview room with balcony has the advantage of opening doors.
Location good and bus stop outside very handy for getting round the island.

"food could not be faulted"

2

User
08/08/2019

Shabby carpet in bedroom no nice lounge to sit and have a drink in bar through the casino whitch was not expected so didnt have a drink back noisy hot bedroom Would not stay again And not a 4star hotel.

"Best western isle of man"

5

gibbo4417, Halifax, United Kingdom
08/08/2019

Was a short trip for my birthday.
I have stayed in this hotel many times before.
The staff on arrival were excellent
The food in the bar was very good
I visited the casino on both nights, the bar was well stocked and staff were excellent

"FABULOUS!!!!"

5

Jeanette2014, Chester, United Kingdom
07/08/2019

Stayed here on a five day Shearings Break.. Much preferred this hotels method of self serve for your evening meals.. The quality off the food was the best we've ever tasted..and plenty off it.. You don't sit in the main restaurant but in an adjoining room on large tables (1o too each table) which I preferred as you got too spk too a lot more travellers than you usually would.. The only negative about this hotel was it was far too warm in the bedrooms..I had the fan on all night and we didn't sleep inside the bed all week, was too hot.. I did make a complaint to the receptionist... Im still waiting for someone too attend and too turn the radiator off!!…..

"NOT A 4* HOTEL"

3

Armagh10, Armagh, United Kingdom
07/08/2019

The last time i was in the Isle of Man was 1978, and walking into this hotel was like walking back into 1978. The reception is so dated and difficult to find. You have to walk through the car park at the rear of the hotel to find the reception on a even footing which is on Level 1.This is an easier option for guests on arrival who have previously not stayed here before. There is an entrance from the promenade, its up a flight of stairs, this will also lead you to the reception.
We had a rear facing room onto the car park as all sea facing rooms where already booked, this in itself was not a problem, but there was no ventilation, the window opened slightly, so the room and corridors were like sauna's, and for the bed, it was the worst i have ever TRIED to sleep on.
On a more positive note, the breakfast was very good with a good variety of choice, but if you do order from the menu (manx kippers etc) be prepared to wait 30 mins on them arriving. The wifi was also good throughout the hotel if you need that sort of thing. These are my reasons for giving it an average rating.
I do not think this is a 4* hotel especially with the standard of our room.
If I was ever to go back to the Isle of Man, (I am not a person who would normally complain and especially over what i call silly little things like furniture stains or carpets being old etc I just be glad of the opportunity to get the chance to go on holidays) i would have to say i would be looking for other accommodation to stay in.

"Take a fan"

3

Cathwil7, Manchester UK
04/08/2019

In essence this is a nice hotel which would be improved if you could open the window. The temperature in our room ranged from 30C to 34C which was unbearable. We were constantly exhausted as we had trouble sleeping. The mattress was not great and made loud noise every time we moved but this wasn't a big problem. The temperature in the room was the problem. The only way to get any sleep was to have a cold shower and then put nightclothes on whilst still wet and then get up again in a few hours and repeat this.
Other than the temperature of the room, it was a pleasant room. We booked the Deluxe sea view room. It was similar to a Premier Inn family room but without the great mattress. Its a pity that we couldn't bear to be in the room because of the heat.
Location wise there is a bus stop outside the hotel which is convenient. It is also within walking distance of lots of eating places and the electric railway.
Other than the heat the hotel is nice and the staff are lovely. Just don't go to this hotel in summer!

"Great, but duty manager not!"

4

User
30/07/2019

We had a wonderful stay. OK the rooms are dated and could be cleaner but we can live with that. Room was above a disco one night, rude response from duty manager who did nothing to help us. Shame really.

"Very disappointing "

3

RogerF1162, Ormskirk
28/07/2019

We booked this hotel as Best Western have an excellent reputation. Sadly this hotel falls far short. It is in need of a refurbishment. It has the feel and looks of a hotel in the 1960-70s.
The Paragon Restaurant is dreadful with no atmosphere and awful ambiance. The food is appalling and overpriced.
There is a car park to the rear but you have to pay extra for the privilege

"Good 3 star Hotel with 5 Star Staff"

5

SarahandArchie, Brynmawr, United Kingdom
27/07/2019

Check in staff 'Rowena' absolutely lovely & knowledgeable.Anything you want to know just ask .
It was my birthday and we had wine & bottled water in the room
Fabulous food consistently cooked well -Breakfast-cereals, pastries, fruit , juices , Full English breakfast sausages were my favourite and there mushroom as very tasty, there are menu options as well i.e Manx kippers, Eggs benedict etc
Casino staff to give us some tuition on the roulette tables, they have a large bingo hall and slot machine area downstairs.
Cash machine located in hotel and no charge for withdrawing: Manx £10's
Beautiful views on sea front
5 days parking for £15 on the machine in car park insert £1 or £2 coins .
Service staff friendly- coffee and tea in sea view room with biscuits , room serviced every day :spotlessly clean , body wash and conditioner all replenished if needed.
Good bus services around island near hotel and very closely located to the electric railway which goes as far as you want i.e Laxey so pretty or Mountainous Snaefell. The horse trams are in Douglas and this gives a flavour of times gone by: Beautiful .
The promenade in front of the hotel has distance markers and is popular with runners and walkers.
Spotted hooded crows and cormorants from hotel room, very clean beach to walk dogs , dog curfew on beach between 10am to 6 pm
This is an older building once you look past this and at the service your provided its an excellent place to stay and we hope to be back soon: Thank you

"Needs good management"

2

global-traveller48, London, United Kingdom
25/07/2019

The situation of the hotel is great: on the promenade about half way between the centre and the tramway, and with a bus stop right outside. At the moment the prom is a mess due to road works, but the buses still stop there.
On arrival it is offputting and quite difficult to decide how to get in. You have to use the casino entrance, go up the stairs and eventually get to reception. It is much easier if you are in a car, as reception is on the same level as the car park.
We arrived in the morning to leave our bags, and know that we wouldn't be able to check in then, but we were welcomed and we were even asked to give our phone number and then they would call if our room was available earlier. However, check in is not until 4pm, even though check out is 11am. Have you been to any other hotel with these restrictive times. We have stayed in literally a thousand or more hotels over the years and have never had this. Ah well. Anyway, we got back at 3.30pm and, of course, our room wasn't ready - even though they were checking in other guests. Obviously the rooms are preallocated and they don't appear to be able to change them. I needed to do some work, so perched in the lobby (hardly any chairs so I sat on a wooded cupboard to do the work on my computer. We were told that they would let us know when our room was ready. Every one else was given a room, so at 4pm we went to check - and yes, our room was ready. Why were we not told as by then we were literally the only guests in the lobby.
We went to the room, which was OK, but rather 'tired' and in need of paint - as was the corridor and the other places we saw. The mattresses could also do with being replaces. No A/C either.
The next day we left at 9am and put the 'Make Up room' sign outside. Back at 3pm for a sleep and (of course?) the room wasn't made up. Eventually found someone, but she couldn't change towels etc as it wasn't 'her room'. To be fair, she did go & find the person who came to do it. But ..... we needed a rest as we were going out in the evening, and expect a hotel to provide facilities for their customers and not just to make things easier for themselves.
The only meal we had was breakfast. We were immediately seated (well - told to find a table) and a waitress came once to ask if we wanted tea or coffee. There was a good breakfast choice, but yet again therewas a 100% leak of attention to detail. Noone checked whether anything wanted replenishing, and, of course, breakfast items disappear quickly. On each day we had to tell someone that things were missing: 'minor' things that there were no eggs! Then they took about 10 mins to arrive!
So... our conclusion: it needs a real shake up and staff need training in all aspects of customer care. And ... they need to employ more staff.
Shame since it is in a good situation, but Douglass has many more hotels at a similar price and if we go again we will sample those.

"Great Place To Stay"

5

User
23/07/2019

The first thing that attracts us to the hotel is the parking. You can always park near the hotel due to it having a car park. The hotel although not being the newest or smartest along the promenade it gives you everything that you want. Nice and clean smelling, comfortable rooms, fantastic breakfasts and restaurant food. Swimming pool and great views if you are on the front. Can be a little noisy at night if window open but other than that a great place to stop. We use it regularly now we have discovered it.

"Some very good points"

3

CLG233, Northwich, United Kingdom
21/07/2019

Hotel quite dated. I can't believe that in 2019 a hotel with a casino could be a selling point - I kept expecting to see Mike Baldwin entertaining his clients - very 1990s!
I think the room we had was probably better than some I saw. We had a sea view with balcony - a real boon in this heat being having the door open. One of the huge panes double-glazing had the seal gone on it and it was like looking through fog. This is a fairly easy thing to replace and should be done. The balcony was a bit grotty too. The bed was like sleeping on a board.
The bathroom! A toilet seat that was not properly fitted would soon have you awake. The bath was far too small to use. The flush for the toilet needed super human strength to use it. There is no way I can describe how hard it was to press this button hard enough to make it work. Go back to a handle folks or even a chain. The wash basin didn't drain for several minutes either. All this makes it sound like we had a terrible time but in fact we didn't and I would actually stay there again. The room was spotlessly clean and the staff were lovely. The point I am making is that Best Western need to get their hands in their pockets and do some basic upgrading of this hotel.
Unfortunately as well there is work going on along the promenade tramline - I haven't heard anyone say that they want this work to be done and yet locals and tourists are going to have to endure another 2 years of it. You are spoiling your island folks.

"Fabulous stay"

5

kmcaley, Douglas, United Kingdom
20/07/2019

My husband & I stayed here for our 1st wedding anniversary. Everything about our stay was superb, evening meal, same room as our wedding night and breakfast in the morning. We are looking forward to staying there again in the future.

"Nice however needs money spending "

3

joannel539, Southport, United Kingdom
18/07/2019

Hi in the middle off a week long break . Love the Isle of Man we visit the Island at least once a year usual for a week. We have stayed at the Palace Hotel a number of times and always found it really relaxing and very good Unfortunately it seems the hotel is in need of money spending on it. Room 309 has a hole in the carpet right by the bed. The paintwork needs doing.Also the bed has seen better days. The hotel needs some investment as competition is in town in the form off a Premier Inn.

"Read all before you book "

2

ang2angel, Barrow-in-Furness, United Kingdom
16/07/2019

I'm fuming and having a real good moan, I really wished I had looked at ALL reviews A Little further before I booked.
Hotel very dated and looks awful from the outside on both front and back.
No where to park, extremely busy with the casino and checking in after 6pm. Parking you pay and it is reasonably priced,you can park free elsewhere, but after all its good to park near a hotel with luggage etc.
Check in was fine, after all there was a big group of noisy drunken men, I thought oh no!! Hope we are not near them!! We wernt!!
Got our key cards and off we went after no Instruction of where we were!! hotel staff were busy!!
So here goes we booked a DELUX SEA VIEW ROOM!! OH MY what a shock! Think the word DELUX just meant bigger in the hotels description of a deluxe sea view! The room was very spacious two beds put together horrid furniture dated in fact very dated settee bed horrible and the room was roasting (it was hot weather,)small windows all dirty and splattered with bird crap so no view really !! there was 1 noisy fan, hey where can we place that for a bit off coolness! The window was tilt only, no point as didn't have any air coming through and with no air conditioning it was horrible! We went out! The first night was so uncomfortable, we went out in the morning for breakfast and we walked past other rooms on the sea view side we noticed that there were smaller rooms but with huge windows, and a door which you could fully open and even a balcony you could stand on!! So a visit to reception it was!! After asking if we could change our room the member of staff said, oh I will go get the manager!! Well how bad is this when I asked about the SEA VIEW ROOM with the balcony and would it be possible to maybe change to the room with better sea view and more comfort he said that's a downgrade why would I want that? A downgrade I don't think so we had booked a deluxe and yet it didn't even have a balcony I just didn't get it!! He said no rooms are free to change but I'll take your number and if we get any I will call you!! so my suggestion was give some one our room as that would be an upgrade! No, that is not possible be said, I cannot believe it what a joke!!! But he did state
We could have another fan !! They didn't even bring it,
I would not recommend this place to anyone especially with the lack of service received and after 4 days of staying there I was beyond relief to get out.
The breakfast was the only thing I would say was good.
Think what you want when reading this but I could not recommend it to anyone and if your going for more than 1 night don't stay in this hotel.

"Nice Breakfast"

3

User
13/07/2019

Stayed at the Best Western overnight while on a business trip in Isle of Man. Breakfast was nice, lots of choice warm and hot. Custom eggs on request - fried, poached etc. Staff were polite. Room was ok.

"great relaxing stay"

5

Sorayasky, Portglenone, United Kingdom
13/07/2019

We stayed for 1 night as a chill night after the Southern 100. Red haired receptionist was so friendly and helpful on check in. A+ for customer service! We booked the bed, breakfast and dinner deal which gave us 3 course carvery which was excellent. Suite was very roomy with a lovely view of Douglas bay. We also had 2 free drinks in the casino bar which was an added bonus. Late check out at 12 meant we could avail of the Hotel pool after a hearty breakfast which has the best view of the sea and a lovely area to relax in. Highly recommend.

"OK for a couple of days...."

3

Happytrailertrash, London, United Kingdom
12/07/2019

Sea front location on the far end of the bay, from the ferry - 10/15 minute walk to the centre. Very dated building, rooms are small and no air con. Bathroom shower controls a bit hit and miss and plastic shower curtain - yech ! Badly needs a refurb. Nice breakfast and staff very helpful and attentive but highly unlikely I will stay here again when there are better options just down the road.

"Tired looking hotel in need of some TLC"

3

Malcybabe, Boston, United Kingdom
09/07/2019

We booked over the internet and found that the brochure picture is a lot better than the actual hotel. Parking is charged for on a daily basis and you have to prepay.. Reception is off the car park which is actually the rear of the hotel. Our room was at the front with a seaview and overlooking the promenade. The room was nicely decorated apart from the carpet, a bit worn in places. Work was being done on the tram lines outside the hotel and proved very noisy at certain times of the early morning.Breakfast was okay but the majority of the staff were busy clearing away rather than dealing with the diners. Would we stop here again, no its tired and a bit out from the main part of Douglas.

"Carvery restaurant is excellent, rest of the hotel very tired"

4

Martin_IsleofMan, Douglas, United Kingdom
07/07/2019

This hotel could definitely do with a major refit, the rooms at the back of the hotel overlook the car park and the air conditioning from the kitchen is whirring away all night, but if you can bet a room at the front the view in the morning across the bay is spectacular. The carvery restaurant is first class - plenty of choices and a keen and friendly staff.

"Best Western Palace, Isle of Man"

3

User
04/07/2019

We asked for a sea view room. Wow did we get one!!!! Room was average but clean and comfortable with balcony access. Bus stops were close to hotel. Town centre was a long walk. Biggest let down was no direct access to beach as there was road works with fencing all along front of hotel. This involved a walk to end of works. Not suitable for bad knees/hips!!!

"Good Food"

3

Curious63535894750, Myddle, United Kingdom
03/07/2019

Hotel a little tired but the food was really good .lots of choices.All you need in the room but would go sea view not the back which overlooks car park and has all the fans there.Rooms are small in the bathroom so if tall be prepared to squeeze .Staff really helpful ,Hotel is very warm no air conditioning although not advised to we kept balcony door open all night.Good location large car park

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Dear Guest,
Thank you for taking the time to leave a review.
We are pleased that you enjoyed the food while staying with us.
I will pass on your lovely comments the relevant departments.
Again thank you for leaving a review and we hope that you will stay with us again in the future.
Kind regards

"Great views over the promenade."

4

PWMcC, Newtownabbey, United Kingdom
30/06/2019

We stated her for a few nights with other family members.
First impressions-not the most architecturally striking hotel I have stayed in but easy to get to on the bus from the airport.
If coming in from street level you have to go upstairs or use a lift to get to reception.
If you go in to rear carpark there are doors straight into reception.
Reception staff were helpful and checkin was efficient.
Rooms-the family rooms were decent sized with a good bathroom. Great views over the promenade and the sea and there were horse drawn trams going up and down the promenade all day.
My mother and father-in law had a small balcony on their room which was a nice addition.
The only thing i found frustrating was the lack of plug sockets-clearly these rooms were not designed for devices that needed charged. If travelling with a family it would be worth buying a USB charger with several sockets (approx £8 in Ikea).
The rooms were clean and there was adequate wardrobe space.
Breakfast-great selection of fruit and well displayed in addition to cereals and the usual cooked breakfast. Breakfast is served on the first floor at the front of the hotel and this gives you another great view over the promenade.
We used the restaurant a couple of times-good selection and good quality.
Leisure centre has good changing facilities as well as a good poll and small gym. There is also a sauna and if I recall correctly a steam room.
As soon as you go onto the promenade there are horse drawn carriages going towards Douglas Town Centre or towards the Electric Railway.
Douglas tow centre is approx 15-20 mins walk away and there are nearby places to get food or ice cream/coffee etc.
It was a great being able to go straight out of the hotel and go for a run along the seafront !
Although it looks dated and tired form the outside this hotel suited us well for a few days.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Dear Guest,
Thank you for taking the time to leave a review.
We are pleased that you enjoyed your stay.
I will pass on your lovely comments to the relevant departments.
I have to agree that the views are amazing
Again thank you for leaving a review and we hope that you will stay with us again in the future.
Kind regards

"A place to stay for the TT"

3

Ross M, Banksia Beach, Australia
28/06/2019

The hotel is a little dated, but the most of the staff were polite and friendly. The meals were good and parking is available if your driving. The location is on the promenade with easy walking to the town centre if you stay on the promenade. Good spot for basing your tours of the Island with plenty to see.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Dear Guest,
Thank you for taking the time to leave a review.
We are pleased that you enjoyed your stay.
I will pass on your lovely comments the relevant departments.
I am glad that we served as great base while you visited and explored the island for TT.
Again thank you for leaving a review and we hope that you will stay with us again in the future.
Kind regards

"enjoyable stay"

5

caral2013, Leicestershire
27/06/2019

Stayed as part of family group (adults) June 2019
Location: Situated on Queens Promenade overlooking the beach/seafront. About a five minutes ride by taxi from sea ferry terminal. Note: the Promenade is undergoing upgrades/transformation which makes it less picturesque than expected / more congestion but proved to be no significant issue for us. Hotel also has a car park for residents (we didn't bring a car with us) It was also about a ten minute walk to the Derby Castle terminus (For the electric railway)
Hotel: Exterior (and interior in places) does look a little dated as previous reviewer have noted, hotel is home to the islands only casino (not that we visited lol), has Paragon restaurant (Which serves Brit cuisine) and Majestic (which serves Chinese cuisine). Also has a health club including swimming facilities on site (we didn't use this). About a 20 minute walk to sea ferry terminal /into Douglas itself along the Promenade which was very easy to walk. On check in, a complimentary drink voucher was included for each guest which was a great touch.
Room: We booked a sea view room and were placed in adjacent rooms - room got very stuffy/warm however we had a nice balcony that we could just open the door to cool the room down. Good view to Douglas beach seafront. Kettle facility with tea/coffee hot chocolate facilities and biscuits provided.
Restaurant: Breakfast started at 7am-10am each day in the Paragon restaurant (possibly longer at weekends- can't quite recall), good selection of English breakfast items, pastries, fruits and yoghurt. Majestic restaurant serves Chinese food - we dined at both throughout our stay- food was decent.
Staff: The reception lady (sorry didn't get her name- curly hair lady with glasses?)- who checked us in was lovely and maintained her friendly manner/enthusiasm for all guests (there was quite a queue when we arrived) which was super impressive. All other staff we encountered were all very professional
The hotel served for us a great base to explore the rest of the island, we would recommend a stay here - I would suggest paying extra for the sea view rooms with balcony as for us it really added to our stay.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Dear Guest,
Thank you for taking the time to leave a review.
We are pleased that you enjoyed your stay.
I will pass on your lovely comments the relevant departments.
I am glad that we served as great base while you visited and explored the island.
Again thank you for leaving a review and we hope that you will stay with us again in the future.
Kind regards

"Dated and not what expected"

2

Happiness44725652810, Liverpool, United Kingdom
25/06/2019

Wouldn't stay again. Room was tiny and very run down. We where put in a room next to the heating system and the noise was horrehorre. Was moved to a room on the floor above but was still noisy. No aircon in hotel so rooms where uncomfortably warm in the night. The only positive about the hotel was the breakfast which was amazing.

"A Great base to use to enjoy the Isle of Man"

4

Alan P, Caddington
25/06/2019

Yes the building and decor are a little dated but this is of no consequence when measured against the kindness and courtesy of the staff and reception team who all made us feel very welcome throughout our stay. Our room was very comfortable with good bed and daily changes of towels and toiletries,( the only slight draw back was our room looked over the rear car park which, when the window was open picked up the regulkar motor bike sounds- but after all it is the IOM and famous for attracting bikers to the TT circuit! and proved no bother to us).
After our first evening meal we decided to eat in the restaurant every night as the carvery style food was excellent and well cooked and the team were brilliant in advising and adapting the choices to suit my wifes GF and DF allergies, - thank you and well done everyone.
Excellent value for money and ideallly placed to access the busses, trams and trains, but with such a delightful sea view and open beach to walk besides- a great place to just simply walk, watch and just sit in the sun as well.
We will definitely be returning.

"Ok for a night but needs a makeover"

3

User
20/06/2019

This hotel is old and tired, and the facilities and decor are dated. I used the pool/jacuzzi/steam/sauna while I was here and they were ok, clean enough but need updating.
My bathroom wasn't very clean with several hairs left from the previous occupant. The decor of the room was ok, but like the rest of the hotel could do with a facelift. I stay in quite a few hotels for work and this is the worst I've stayed in for a while.
In the middle of the night I had to change rooms as the person above me flooded the room and water was pouring out the light fitting. This obviously wasn't the fault of the hotel but there wasn't much in the way of an apology or explanation in the morning. Due to changing rooms in the middle of the night I stayed in bed longer than I should in the morning and didn't have time for breakfast so can't comment on that. I definitely wouldn't stay here again. Had I realised there was a Premier Inn on the island I'd have stayed there.

"long weekend break"

4

Eriica, Witham, United Kingdom
18/06/2019

the hotel is situated on the seafront . It is nicely decorated inside and has a nice bar and restaurant . The food is very good especially the breakfast and the carvery . the bar is well stocked with whatever you may need. The casino is good and there is a swimming pool.gym.and cinema located there .The pool and gym are free to customers of the hotel . the wi/fi was very poor reception in the room I occupied and I had to keep re putting my password in. The rooms were clean and looked after very well byt he cleaning staff . All staff very polite and helpful . My only gripe was the view from our room which faced the backa nd over looked the car park and the roof top which had all the pipes from the hotel kitchen and central heating blowing out under our window also made a continual humming noise. I must say though I did not complain about it as the place seemed to be full and there was no where else to move to . I was disappointed because I had booked this trip last November along with my daughter and son in law and they had a lovely room overlooking the sea ? So I don't quite understand why ? however I didn't ask anyone as my husband (who is in his 80,s ) doesn't like complaining or making a fuss . We actually paid more for our horrid room than my daughter did for theirs !
The Island itself is fabulous I grew up on the Island and this a was a family visit for a birthday . I would return to this Hotel but ensure my room was nicer next time .
Thank you to all the staff for looking after us .

"Excellent hotel and value for money"

4

fairan_honest, Carlisle, United Kingdom
16/06/2019

Stayed here for a short break. Staff were warm and welcoming. Overall appearance is a touch dated but the experience more than makes up for that. Didn't use the pool so can't comment. Casino was a nice addition for some evening low stakes fun. Food at the hotel is really good with amazing breakfasts and good restaurant menus and all at great prices.

"Tired but still very good"

4

TMcD111, Hookwood, United Kingdom
13/06/2019

Stayed here again (once before five years ago), and the hotel decor hasn't changed at all, and is definitely looking tired.
However that aside the staff are excellent and very obliging with nothing too much trouble (special shout for Tom who was exceptionally helpful), along with the great service the food was extremely good with some of the best breakfasts we've had at any hotel (& we've stayed in a lot). Overall very pleased.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments regarding our team, I will pass these comments on to our, especially Tom.
I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Enjoyable stay"

4

travelswithmrpanther, Manchester
13/06/2019

This hotel used to be known the Hilton Isle of Man and both from the outside and inside it looks like not much has changed since it was franchised out to Best Western a few years ago. You can even make out the old Hilton signage on the outside of the building. The outside and inside of the hotel certainly looks a little dated and the rooms themselves could do with a bit of a modern makeover.
In the room, be aware that you will struggle to fit a laptop or anything large in the in-safe. I appreciated the large bathtub in bathroom and the quality toiletries and sleep quality was really good in one of the sea facing rooms. You will get the odd slamming doors from an inconsiderate guest but full marks to the cleaning staff for moving about in the mornings without making too much noise.
There is no air-conditioning in the room, however you can open the windows and benefit from some fresh sea air and a fan was also provided.
Breakfast was ok and of reasonable quality, although it was a little lacking in variety.
We were given a complimentary drinks vouchers each to use in the bar or casino which was also appreciated.
Given the rather tired and dated look and feel of the place, I was going to give this place a 3 out of 5, however, as the staff handled an issue extremely well,(I had trouble accessing my room because the door lock failed on my final night) the hotel gets an upgraded score of 4 out of 5.
I would consider staying here given the right price although I think a lot of the hotels at this price range may lose business to the brand new Premier Inn which is due to open soon in Douglas.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your comments, I am glad to hear that the little problems you encountered were rectified quickly.
I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"best western adventure"

4

User
11/06/2019

very clean great helpfull staff well looked after, not great but good food well presented and affordable .Also great chineese food down below .Not really centrally located but easy walk to central shopping.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Choose the seaside rooms for great views"

4

Tracey K, Perth, Australia
09/06/2019

We stayed here as part of the TT races. The room was seaside views which came in handy to watch the events that happened on the promenade and beach. There was a great breakfast included each day with plenty of options. The hotel is close to most activities so walking is a great option. A good choice.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Dear Guest,
Thank you for taking the time to leave a review.
We are pleased that you enjoyed your stay.
I will pass on your lovely comments about the food to our chef.
Our sea view rooms do have a great views if events are on over TT, we are lucky that all year round we have stunning views.
Again thank you for leaving a review and we hope that you will stay with us again in the future.
Kind regards

"Comfortable stay"

4

katieNZ_7010, Nelson, New Zealand
05/06/2019

Although the hotel is extremely hot at times, we enjoyed our stay here. The breakfast buffet was really good, the hotel rooms were comfortable and our rooms were always cleaned quickly. The staff were friendly and helpful.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Dear Guest,
Thank you for taking the time to leave a review.
We are pleased that you enjoyed your stay.
We appreciate your feed back that helps us improve.
I am happy that you enjoyed the food and that you thought the staff were friendly and helpful.
Again thank you for leaving a review and we hope that you will stay with us again in the future.
Kind regards

"Great base for IOM TT"

4

Lukatag, Melbourne, Australia
04/06/2019

Super friendly staff, very hearty buffet breakfasts with a huge variety- full English, cereals, fruit, yoghurts, toast - and best of all breakfast finishes at 10am weekdays and 11am on Sundays.
Tea and coffee facilities in room but no bar fridge. Bed is super comfortable, we had a sea view room which was lovely to see how much rain had fallen overnight!! The sliding door out to the balcony was useful as we found the rooms (and entire hotel in general) far too hot and stuffy - so much so we couldn't have a drink at the bar it was far too warm to be there.
Perhaps a bit too far out from the centre of town but walkable, though bus stops right out the front. It is however perfectly located for the TT race to reach the Nobles grandstand and paddock - all walking distance.
The buffet carvery dinner option available is reasonably priced and offers a good selection - quite tasty too.
Our main issue was the lack of hot water, at least every second day of our 6 day stay we had no hot water in the shower - management told us it was because everyone was using the water at once. Not a valid excuse considering it's a 4 star hotel with 100s of rooms on offer - if the water cannot
handle that many users then don't offer the rooms!
Nonetheless the rooms were spacious and super clean.

"Tired hotel"

3

iain b, brampton uk
04/06/2019

The room was OK but lacked modern amenities like usb sockets, the windows were filthy and the curtains were a bit smelly. The decor is tatty in places the bed was very uncomfortable. The only positive thing is that the reception staff were lovely,

"Great stay"

4

Safari07173330811, Bath, United Kingdom
29/05/2019

Over all very happy with my 4 night stay. Yes it is a little tatty around the edges but nothing that affected our enjoyment. A minor issue with a slow filling toilet was sorted straight away.
All the staff we had contact with were friendly and helpful.
All in all I would stay there again and would recommend it.

"Don't be put off by the unwelcoming frontage"

4

lavabread, Swansea, United Kingdom
29/05/2019

On the face of it, the Rather ugly and sorry looking 1960's BEst Western Palace on the promenade in Douglas is not the most welcoming building, the fact that it's also the islands casino puts off many from trying out the spacious open plan restaurant which is on the first floor and fronted by big glazed windows overlooking the bay. A great place to sit and eat as you watch life going on about the promenade.
An excellent and extensive buffet option for starters complemented by a lovely (if rather limited) Carvery option. Food is however excellent quality. Recommended for anyone wanting a good meal at a reasonable price in a lovely seafront setting
Very disabled friendly with level street access and lift to the restaurant. Pay and display parking available at the rear
Don't be put off by what you see outside !

"£169 a night , bad service, outdated hotel."

2

Roving53934971802, Johannesburg, South Africa
27/05/2019

Rooms are terrible, our first room had springs almost poking out of the mattress.
Carpets old and fraying. Rude staff at breakfast. £15 extra to park your car. Rooms very warm inside and no way to adjust the heat.
On the positive side, nice spa and pool and the food quality was 8/10.

"Fantastic stay"

5

brendar456, South West England, United Kingdom
27/05/2019

From the outside this building is not very appealing with its sixties appearance but step inside and it is a different experience the staff were very friendly and helpful
Although the rooms were small they were very clean with comfortable beds the only down side is that there are no rooms with walk in showers .The showers are all over the baths which proved differcult for some of my group who had mobility problems
The food was proberly the best I have had in any hotel with the choices at breakfast and dinner.We were even offered extra fruit And goody bags so that's we could make sandwiches to take out as our ferry leaving the island was very early mornng

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Palace Hotel."

4

alfzap5, Cumbria
24/05/2019

Great Hotel , wonderful views, however try not to use the Chinese Restaurant attached tp the hotel, top whack prices for mediocre food, the hotel food is brilliant, would go again anytime but not to the Chinese restaurant.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Second visit"

4

WendyMcSherwood, Buckton, United Kingdom
22/05/2019

Great staff and service. Rooms lovely and clean, with a good welcome tray with biscuits and hot chocolate. Lovely buffet style breakfast. Fantastic welcome from reception, very informative. Wanted a sea view so paid for a room at the front, the views are lovely just a shame about the windows being old and misty which spoils the view. A plus was being able to leave the balcony door open at night and fall asleep to the sound of the sea. Used the pool and spa which is a decent size pool and jacuzzi, wanted to use the sauna but it was being used as a changing room which was a downside.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Dear Guest,
Thank you for taking the time to leave a review.
I am really pleased that you enjoyed your stay.
I will pass on your lovely feedback to the relevant departments.
we hope that you stay with us again in the near future.
Kind Regards

"Best Western palace. IOM"

5

Flyer63780372222, Bolton, United Kingdom
18/05/2019

Cant fault anything about the hotel from staff friendliness to how clean the rooms were. They have excellent facilities. Breakfast was great and even catered for vegans. This was my second stay at the hotel and will definatley go back.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Dear Guest,
Thank you for taking the time to leave a review.
I am really pleased that you enjoyed your stay.
I will pass on your lovely feedback to the relevant departments.
we hope that you stay with us again in the near future.
Kind Regards

"Was pleasantly surprised."

5

Noreen E, Birmingham, United Kingdom
12/05/2019

We recently spent 4 days and nights at the Hotel. After reading some of the reviews we were wondering what we would find. We had a lovely stay. The staff were friendly and helpful. The food was very good. The accommodation was comfortable and clean. We couldn't find fault with anything and would happily go again.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Dear Guest,
Thank you for taking the time to leave a review.
I am really pleased that you enjoyed your stay.
I will pass on your lovely feedback to the relevant departments.
we hope that you stay with us again in the near future.
Kind Regards

"Very relaxing promenade hotel"

4

Neil9877, Strathaven, United Kingdom
10/05/2019

Recent spent three nights here whilst on a short break to the Isle of Man.
Paid a little extra for a sea view balcony room which afforded superb views of Douglas Bay.
Use of the spa facilities was included so I used the pool and Jacuzzi which was great after a day out on the island. We ate in the Paragon restaurant in the hotel on the first night and I would highly recommend that for food, also the buffet breakfasts were superb.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Dear Guest,
Thank you for taking the time to leave a review.
I am really pleased that you enjoyed your stay.
I will pass on your lovely feedback to the relevant departments.
we hope that you stay with us again in the near future.
Kind Regards

"Simply Unpleasant "

1

ssgav1, Edinburgh, United Kingdom
08/05/2019

This building and its interior are in desperate need of updating!
Things to note:
* Unwelcoming reception
* Stained tatty walkway carpets
* Very dated, musty smelling room
* Tired bathroom with grotty fixtures & fittings
* The most uncomfortable bed I have ever had to endure the discomfort of - the pillows also had a dubiously stale smell to them so I slept with one wrapped in a towel to diffuse, the remaining went on the floor.
* Short curtains that fail to block out light
* Poor breakfast service with substandard ingredients.
I'd strongly advise against staying in this hotel, at least until a significant update has been completed. Extremely disappointing.

"Don't judge book by the cover!!"

4

Janet C, Coventry, England, United Kingdom
08/05/2019

Hotel from outside looked tired and dated and 60s building design looks very out of place in the promenade of Douglas Bay among the fine architectual buildings surrounding it.
Inside is in need of some TLC but was clean and tidy, dining room was overlooking bay with good views, staff in restaurant where very friendly and food was more than adequate and very reasonably priced. All food was served piping hot and the carvery had a good selection of meat etc although the vegetable choice was the same each night we stayed.
Our room was excellent, a lounge overlooking the seafront with bed settee, coffee table plus 2 lounge chairs and table in front of full glass patio window and balcony. TV, fridge etc. Bathroom with twin sinks,bath and shower. Bedroom overlooked the rear of the hotel onto a flat roof, not the car park so was very quiet it also had TV. I booked a deluxe room but this could easily be described as a suite it was excellent.
We would not hesitate to stay here again, look past the appearance of the building looking tired as the staff more than compensated for that. So friendly and efficient.

"Tatty Tired Hotel"

2

Cordy3-11, Liverpool, United Kingdom
07/05/2019

Stayed two nights and first impression was dirty carpet, tatty reception and hassled reception working alone. Asked if we could have breakfast as were checking out at 5.45 last day - after practically haggling stating we were only getting two days and not asking for more Cathy sorted it. Breakfast ok but plates burning hot, waited ages for new baked beans!., staff miserable and unbelievable behaviour from server when asked for tea, checked my friends pot and hinted she thought enough there for me!., you would have thought I asked for gold nugget!.. room 226 disabled yet I had to get in my side like a crab sideways in!.. view of roof with noisy air-con.. then add in disco noise till gone 12!.. website pics do not match reality. No throw or nice coloured pillows, stain on curtain, grubby tiles... sad because hotel amenities such as pool/casino excellent.. most staff all need full customer service training, total refurb required. Told hotel full so couldn't move rooms - went celebrating our friends 60th, told staff but no interest in marking his special day. Just poor and £194 for two nights feel didn't get value for money.

"Seen better days"

2

stuart w, Airdrie, United Kingdom
06/05/2019

This is really quite an old hotel in a prime position on the seafront. Quite large with lots of facilities but is is very dated and tired everywhere you look. Reception staff were excellent and very friendly, staff in the restaurant were almost comatose and no interaction or even a smile as they looked away to avoid eye contact. For some reason I had an accessible room which was on the third floor miles along a corridor. Could hardly get in the bath for welded handrails , all round the room was very very basic and tired

"how is this a best western. shabby old hotel. needs knocking down and rebuilding"

1

User
02/05/2019

room service mistakes, old hotel with torn carpets and dirty. claiming hotel fully booked when still can book online. really poor experience
not willing to help with an error and just not easy to make stay comfortable

"Good value"

4

Thisisanuisance, Lincoln
01/05/2019

overall stay was good but bedrooms are on the small and crowded size, breakfast was buffet but good for its type. Staff pleasant and helpful.Car park is a big advantage in Douglas as not many other hotels have one but it did get very full when a film was on at the cinema in the grounds.

"Excellent stay"

5

User
30/04/2019

The hotel is deceiving, marvelous when you get in to the hotel, food was fantastic, bar prices very good, staff where all very helpful, only thing what annoyed me was paying for parking at the hotel carpark! Very petty.

"Pretty average"

3

chassid, manchester
30/04/2019

Stayed for 2 nights with my grandson.
The pros for staying at the Palace :
Excellent indoor pool.
Good gym.
Fantastic breakfast (Manx kippers of course).
Good selection of tv channels in room.
Reasonably priced.
The girl at reception was very chirpy and helpful.
Cons:
Stayed in a twin bed room , the beds were extremely narrow and uncomfortable, but we both managed to get some sleep.
We had a “sea view” room with a balcony.
The balcony was around 2feet deep and the door was locked.
The car park is pay and display , but no concessions if your staying at the hotel.
One last point : I know it's not the hotels fault but they were laying new tram lines
outside the hotel on the prom .
Overall a decent base for touring the Isle Of Man.

"Worst best western hotel ever stayed in"

1

gillt102, Durham, United Kingdom
27/04/2019

First reaction on approaching hotel was to drive straight on,against our better judgment we decided to give the hotel a try,first room the bed was disgusting,and we refused to stay in it the next room was better.

"Excellent"

5

User
24/04/2019

Staff are so friendly, welcoming and attend to your every need. What more could you want from a hotel that has everything. Sea views, Casino, Great steaks if not perfect in my point of view (Just make sure you don't eat all day). I will be back with my wife as due to staying with business I couldn't go site seeing. I have given 5 stars but my only little gripe is that work was happening outside my window but I fully understand that work to the hotel needs to be completed sometime. Perfect business trip and will definitely be back.

"Staff excel"

4

seniorsurfer24, North Yorks
23/04/2019

The hotel is a large building. Currently looking a little sad with age proximity to the sea and the dust from the the promenade renewal works. But do not be deceived, the staff more than make up for the cosmetic shortcomings. As part of a quite large group of mixed ages our demand were many and various. But this hotel has the staff to deal happily with anything little or large. A group of mainly mixed nationalities but all trained to the same high level. I cannot over praise them

"Ok stay"

3

Rickypaul2017, London, United Kingdom
22/04/2019

Weather was great. A little disappointed by hotel as not overly family friendly as sports bar closed and as had children could not use the adult only bars. The pool was warm and went there early morning but it is often frequented by elderly women who swim in a line and take up most of pool and make little attempt to accommodate others.

"Excellent hotel"

5

cma471, Cornwall, United Kingdom
22/04/2019

An excellent hotel, very helpful staff, good food comfortable bedrooms, good decor and a very convenient location. Wonderful if you have an assistance dog they can't do enough for you or your dog. If I go to Douglas again this will be my choice of hotel. We were late arriving because of the Ferry but they still had a three course meal ready fo us at 00-15

"Fantastic Hotel"

5

User
21/04/2019

Excellent food, very attentive staff and large comfortable room. One of the best places to stay in Douglas, although, it is on the Promenade it is very quiet and you will be able to get a good nights sleep, before starting your day with a a well stocked buffet style breakfast. The food is always hot and there is always more than enough to keep you going for the morning. Highly recommend this hotel.

"Monday to Friday short break"

4

pillpill, bristol
19/04/2019

Arrived late afternoon after a delayed ferry crossing had requested a room with a balcony for myself and partner and we weren't disappointed, the room was on the 4th floor room 421, it was clean and nice and bright plenty of toiletries and teas coffees hot chocolates and biscuits, we had an amazing view of the bay, although there was road works underneath us it didn't interfer with anything there was no noise from other rooms, the carpets were a bit thread bare but that was the only criticism of the room, there was plenty of places to eat at a reasonable cost on the first night we went to the Chinese restaurant to treat ourselves not the greatest in the world and very expensive compared to Bristol we found alternatives there are restaurants in the hotel but my partner is quite a fussy eater and nothing tempted him although the menu was reasonably priced never tried the breakfast although I'm sure that was quite adequate as well, the hotel it's self cannot really be faulted the staff are ok but not over friendly as in some hotels I have stayed in, it wasn't too busy but as we were leaving on Good Friday it became busier the one thing is that you have to pay for parking at the hotel at £4 a day which isn't too expensive but I feel if you are staying at the Best Western it should be free, also it's worth getting a disc for parking on the island as most are parking disc only difficult to find any where to park with out this other than that a beautiful part of the world with amazing views countryside and coast lines very well worth a visit definitely ticked off my bucket list.

"Not the best "

2

cocoloco21, Manchester, United Kingdom
19/04/2019

This hotel was ‘4 star' however didn't seem like it to me. I would say it's more of a 2/3 star.
The pictures of the outside of the hotel make it look smart, clean and modern; when in fact the inside is very dated and could do with much refurbishment.
Positives:
-sea view
-clean room
-good breakfast
-access to the pool and casino
-reasonable price accommodation and bar
-comfy bed
-lively and fun casino
-close to sea terminal
Negatives:
-breakfast tables have a sea view, but the windows are so dirty it takes away from the beauty of outside
-£15 to park for our stay - not free parking
-quite a walk into town and not as central as it makes out to be
-poor wifi
-windows weren't clean and the outside the hotel looked horrible
-some areas of hotel such as the stairs going down to the pool were smelly and didn't seem clean
-rooms not soundproof
-on check in we weren't informed about breakfast times or access to the pool. We were simply given our keys and told what room it was (no directions). Disappointing when I overheard another couple be checked in later on by somebody else who gave them lots more info.
This hotel is more suitable to large coach parties and groups than a couple wanting a quiet few days away.
The location is good if you have a car and can drive to other parts of the island, however it is quite a walk to the bars and restaurants of Douglas so we did end up getting a taxi one night.

"Wedding trip"

4

Jill F, Belfast, United Kingdom
16/04/2019

10 of us travelled to the hotel for a family wedding.
Check in was simple & straight forward and thankfully our rooms were ready even though we were early. We paid extra for a sea view room & were not disappointed although the room was a twin rather than a double as booked. 1 simple phone call to reception & within 10 minutes the twin room was transformed into a king. The room itself was adequate. It's a bit tired looking & the carpets are a little threadbare. The bed was clean & comfortable & clean towels every day. The balcony doors are a little draughty & the curtains didn't close fully but we put up with it. My mother in law did however ask to change rooms as her room was like a wind tunnel. That was handled very quickly & professionally.
The breakfast choices were superb. Lots of hot items & the temperature of the food was perfect. I ordered the kippers one morning & they were beautiful.
The wedding itself was amazing. The staff were so helpful & I can honestly say the food was the best I've had at a wedding.
The hotel itself is a little tired looking & could do with a facelift but its adequate for a few days break.
Definitely worth paying a little extra for a sea view room as the rooms at the back overlook a carpark & kitchens so it can be very noisy.
We will be back at some stage.

"Brilliant Bay Western."

5

Safari27769421317, Heywood, United Kingdom
14/04/2019

Absolutely fantastic stay, even though it was only for two days. The room was impeccably clean with a fantastic view. The amenities were excellent and would highly recommend the pool area.
My only gripe was the bed.... It was bordering on harsh.... Orthopedic probably, but uncomfortable all the same.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Excellent location"

5

gabe2000, Preston
13/04/2019

Good Hotel in excellent position on the prom. Superb views of Douglas Bay from the sea view rooms which also have a balcony. Room standard is very good and serviced daily. Tea/Coffee facilities and good size flat screen TV provided in all rooms. The breakfast is good (included or £9.50 pay on the day depending on your booking). Good bars and restaurants including one Chinese.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Excellent 3 day break "

5

DanielleH979, Carrickfergus, United Kingdom
12/04/2019

This review is on behalf of my parents Mr & Mrs Hines who stayed at the hotel from 29th March to 1st April. Their review is as follows:
As seasoned travelers they could not speak highly enough off their break. The hotel staff were all courteous and professional at all times. The food was outstanding, and cleanliness of the hotel superb! A special mention has to go to Philomena (bingo manager)and Stephen (casino manager)as throughout their stay they showed warmth and hospitality seldom seen out with your own family. My parents would highly recommend this hotel as it was one of the most enjoyable and memorable experiences they have experienced. This can be substantiated as they have already booked to go back again on 17th may and hopefully many more returns in the future. If you are reading this review please do not hesitate to try this wonderful hotel as they are positive you will not be disappointed.

"Poor, Poor, Poor"

1

Lancashirelass2000, Greater Manchester, United Kingdom
11/04/2019

Stayed here with a group of friends April 2019. Total disaster and a waste of hard earned money. The hotel had no hot water for the entire weekend of our stay! Hence the leisure facilities were also closed. Had to boil a small kettle for water. Rooms weren't clean - stains on the walls and carpets. Room at the back of the hotel was incredibly noisy (air conditioner, kitchen smells and bikers revving their engines every morning). Staff unhelpful and no assistance offered to change hotels. Eventually secured a 50% discount on the room price but in my opinion a full refund should have been given. Problem also with prostitutes in the casino area! Only good thing about the hotel is the breakfast. Would never stay in this hotel again. Probably the worst I have ever stayed in. Complaints to management have not been sympathetically looked at.

"WORST WESTERN - NO HOT WATER!!!"

1

NorthStar07815892120, Stockport, United Kingdom
08/04/2019

Arrived to be informed that there was no hot water at the hotel. We were offered TWO free drink vouchers per couple. 1 EACH!!! We were told that a part was en route and the problem should be fixed soon. No alternative accommodation was offered albeit some of our party did make their own alternative arrangements. No hot water from Friday lunchtime until we checked out on Sunday lunchtime!! We haggled for a discount, and the manager eventually gave us 50% off the price as that was all he was allegedly authorised to give. To be fair, the reception staff really had a hard time over this weekend and did their best to appease the many guests who besieged the front desk about the same issue.
No leisure facilities, pool, sauna, steam room etc. Good job we had some rugby to go and watch!!

"If only....."

2

old8, Kaikoura, New Zealand
08/04/2019

One member of our group has already coined this trip "The Cold Water Tour".
The hotel is looking tired and is in real need of a refurbishment.
The beds were comfortable but the windows and frames were a poor fit and they were drafty.
The major issue was that there was no hot water.
Cold showers were the only option for keeping clean.
We were informed of this as we arrived on Friday lunchtime and it was still not working when we left on Sunday afternoon.
It's lucky that it wasn't cold.
The opposite was the case with the staff.
They were all friendly, knowledgeable, helpful and professional.
The breakfast was excellent. Tasty, fresh, well prepared and plentiful.
Kudos to the reception staff who were under a great deal of pressure but remained calm and courteous throughout.
I would consider staying here again but would require reassuring before booking.

"Excellent Customer Service"

5

paulinegoodall2015, Rochester, United Kingdom
07/04/2019

My husband and I recently visited the Casino Palace hotel in Douglas for five nights. On arrival the staff were very welcoming and happy to store our bags until check in. The next day we went to speak to Reception with regards to a problem we had. We started to tell the Receptionist about our problem and straight away the Duty Manager appeared from his office and asked what the problem was. The duty manager Dave, immediately took charge of the situation and within minutes had dealt with the problem efficiently. We had a wonderful stay on the Isle of Man which is definitely down to Dave. Thank you again.

"Good Room"

3

paulbrown1019, Southampton, United Kingdom
05/04/2019

The location of the Palace at the heart of the Bay is fantastic and if you are lucky enough to get a room at the front overlooking the bay the view in the morning is lovely.
The bedrooms are finished well and are still in good condition since there last refurb. They are not spacious but ample enough for a comfortable stay.
Unfortunately its the common areas of the hotel that lets it down. You can't avoid feelings like you are in a hotel way past its hay day and needs some time and money spent on it. Passageways from the lifts to the main restaurants and entrance feel dark and gloomy, with over patterned carpets. I've never had to play hunt the reception when I've gone to a hotel before as the entrance is round the back near the car park where as I came in at the front.

"Treated badly"

1

Stuart J, Oxford, United Kingdom
04/04/2019

Here I am a diamond select member...no room upgrade here but on their website they have suits available. It's a shame some of these hotels don't treat customers fairly. You spend thousands of pounds to reach this status and some of these hotels give nothing back. This is one of them.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Dear Mr Stuart,
Thank you for taking the time to leave a review.
Unfortunately an upgrade room for a diamond member is only one room type above what you book.
This would have been a double deluxe which was not available, not a suit that you saw online.
However we have managed to sort that you can have a suit on your second night tonight and gave you a complementary lunch today.
If you have any other problems during your stay or are uncertain of what a member is entitled too, please do not hesitate to speak to a manager who will happily deal with any questions or problems you have.
It was lovely speaking with you today and i hope that you enjoy the rest of your stay
Regards

"Leisure Break"

4

Resort00361427366, Isle of Man, United Kingdom
04/04/2019

A comfortable and relaxing stay enjoying leisure facilities in the adjoining Health Club, restaurant and accomodation. Staff most welcoming in reception and again in the restaurant for a pleasurable dining experience for the 3 course evening meal.

"Like Going Home!"

5

a1snaefell, Little Sutton, United Kingdom
03/04/2019

Our first visit to the Island in nearly 7 years,we needed somewhere with a car park & as that is limited in Douglas we chose the Palace.
This was not our first visit to the Palace by any means,we first stayed here in 1977 & have been back a number of times since,my first memories of the place were in the mid 1960's when on holiday with my parents,the place was brand new,painted bright white & floodlit at night,it certainly stood out!
Sadly,like all of us it isn't so new any more & does look a little tired but once we settled in it felt like being home.
We were on a 4 night break,arriving on the ferry around 1800hrs on Sunday March 24th,you now have to pay for the car park(£4 a night) which probably explains why there were always spaces,unlike on our last visit,so parking was easy & that is where the car stayed for our stay.
Check in was courtesy of Rowena who was delightful,friendly & efficient & we soon were in room 227,great sea view room,spotlessley clean,which would prove to be a comfy home for 4 nights.
The Palace is well situated with a number of eating options nearby & inside,we ate in the Paragon Restaurant one night,great menu,which changed daily,excellent service & lovely food.
Outside there are bus stops to head in either direction although during our stay it was impossible to reach the one on the far side of the road(unless you were an Olympic Pole Vaulter!) as work on the Horse Tram lines mean that there was a continous fence from the Castle Mona to Summerhill Road,annoyingly the work started before 0700hrs on more than one morning,not good!
Check out was again with Rowena,very enthusiastic about the Island,the hotel & the future,which will include us returning far earlier than another 7 years that is for sure!

"Underwhelming but adequate"

3

JannJ28, London, United Kingdom
31/03/2019

In the 25 years that we have been visiting this hotel I think that it remains adequate but not a memorable experience for the right reasons. Finding that we were without hot water last night, we contacted reception. A member of staff visited us and said that he thought the problem was the hotel's state of full capacity and the demand on hot water at 18.30 pm. So, we went out to the theatre unwashed! Not really good enough......all hotels want a 100% capacity score and they should be prepared with the correct infrastructure to meet the demand on services. The service at the bar is adequate but you don't get the impression that you are a valued customer. The service at breakfast is fine but please tell the staff that it is unprofessional to be chatting over tables about their own trials and tribulations in life - I don't want to pay to hear them - I want the restaurant staff to be focused on delivering the best service possible for customer.

"60th Birthday Celebration."

4

Elaine S, Purley, United Kingdom
26/03/2019

This hotel was recommended to me by my husband who stayed here on business earlier this year. We booked four double rooms, see facing for four people. The rooms were well equipped and spacious. The staff are warm, friendly and ultra helpful. We had tried to get tickets for an event prior to booking our stay and on arrival Daniel mamanged to get us tickets for the event, which made our stay, the hotel is a short walk from be main shopping area and restaurants. The breakfast selection was excellent. I had a whole plate of Manx kippers and poached egg - amazing! The food at the Grease/Dirty dancing night was amazing. The bufffet starter included a wide range of seafood and salads. The carvery has a huge selection of vegetables and mouthwatering meats. The desserts were excellent.
The swimming pool is clean and over looks he sea. This is an exceptional value for money hotel.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Dear Guest,
Thank you for taking the time to leave a review,
I am pleased that you enjoyed your stay and that you got tickets to the grease and dirty dancing tribute.
We have had great feedback regarding our tributes and we try to have one a month.
I will pass on all of the great comments to the departments and staff mentioned.
Again thank you and we hope you will stay with us again in the future.
Regards

"Good Value "

5

1710jahr, Manchester, United Kingdom
25/03/2019

This is the first hotel I look for availability when planning a trip to the Island. Close to the ferry port, plenty of parking, set on the promenade. Good size and comfortable rooms with attentive staff. Good buffet breakfast with something for everyone. Can't ask for any more.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Dear Guest,
Thank you for taking the time to leave a review
i am pleased that you enjoyed your stay with us.
I will pass on your positive comments to the relevant departments.
We hope that you will choose to stay with us again in the near future
Kind regards

"Nicely managed and friendly staff"

4

User
25/03/2019

On arrival at the hotel the exterior looked dated and in need of a refurbishment.
However, the hotel grew on me during my stay.
The staff are very friendly and couldn't have been more helpful.
The location is also great and was impressed with the food in the restaurants.
I do hope the hotel owners decide to spend some money on a refurb, particularly externally, as this could be a very nice hotel.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Dear Guest,
Thank you for taking the time to leave a review.
I am really pleased about the comments you have made about the staff.
I will of course let the chef know you was impressed with the food.
We hope that you will stay with us again in the near future
Kind regards

"Dirty Dancing/Grease night"

5

775joc, St Johns, United Kingdom
24/03/2019

Had a fabulous time last night at the above evening. Room was chilly when we arrived but soon warmed up. Food was gorgeous and plenty of it. Staff were attentive and entertainment had everyone up dancing. Will be back for more.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Dear Guest,
Thank you for taking the time to leave a review
We do try and leave the room a little cooler at the start because with so many guest in one room it does heat up really quickly.
We are really pleased you enjoyed the tribute night, we are receiving so much positive feedback about all of our tribute nights that we plan to continue them as long as they stay popular.
We hope that we see you again soon at one of these events.
Kind regards

"Perfect for my business stay - Fabulous breakfast choices"

4

TootingAli, Glasgow, United Kingdom
21/03/2019

Return visit to a comfortable double bed and all the necessary amenities in the room. I prefer to have light naturally come in to the room but with black out curtains and no other curtain on the separate track already there I made do with propping back a corner.
The buffet breakfast is plentiful and fresh with additional options which can be ordered. Cereals, fruit platter, fresh fruit, yoghurt, full English and light and flaky pastries. If that's not enough choice then poached eggs, kippers, porridge etc can be ordered.
Staff are all friendly and helpful.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Dear Guest,
Thank you for taking the time to leave a review
We are really pleased that you enjoyed your stay.
I will pass on all the great comments on to the relevant departments.
We hope you will stay with us again in the near future
Kind regards

"Good hotel, great value, fantastic breakfast"

5

John K, Belfast, United Kingdom
21/03/2019

Couple of days away catching up with friends, clean and welcoming hotel, The staff on the front desk were great as were the staff at breakfast, good fantastic service. clean and tidy rooms. Great meal in the evening in the bar and even better breakfast with plenty of choice

"Isle of Man weekend trip."

5

User
20/03/2019

Best western palace hotel is a perfect place to stay in Douglas. Hotel was immaculatley clean. All staff were very friendly and welcoming. Facilities were exceptional. We only stayed two nights but cant wait to go back for longer stay. I travel to Douglas on a regular basis and it was by far the best hotel ive ever stayed in on the Isle of Man.

"Great for a short break"

5

Ron H, Isle of Man, United Kingdom
19/03/2019

Although this is a 1960's hotel the rooms are well maintained, warm and comfortable. Very good staff and restaurant choice and food quality excellent for this class of hotel. Great for a short break. Worth paying a little extra for a sea view room.

"St Patrick's weekend in comfort"

4

278arthurg, Bangor, United Kingdom
19/03/2019

We enjoyed a great weekend in Douglas at the Best Western Palace. Very convenient to the town and easy to get to from airport and ferry. The breakfasts were great and the lounge excellent. Comfortable bedrooms though a little cramped.

"DECENT HOTEL GOOD STAFF"

3

N1110KR, Aberdeen, United Kingdom
07/03/2019

Stayed here for 3 nights for work. Hotel was very busy even at this time of year. Hotel was okay, with tired bedrooms but they were nice and clean. Staff were very helpful with a couple of admin problems I had, Roweena in the reception and the Scottish girl (can't remember her name). Ate in the bar rather than restaurant at night which was okay, nothing stunning but average priced food at average quality. Staff are a plus point

"Well located hotel with good staff and facilities"

4

Mike-from-Bristol, Bristol
01/03/2019

Look the Best Western is not a five star hotel but it does offer very good value. We went there end of February 2019. Good room if you get one with a sea view. The breakfast is very good and I would recommend the Manx kippers. Ok the hotel looks tired but then you need to understand that you would be paying double the price. Overall very happy experience.

"Family Birthday Reunion"

4

suzieow, Mandurah, Australia
27/02/2019

Organised a surprise party for my mums 80th Birthday- I organised it from Australia and staff could not have been more accommodating from initial email and phone contact with Claire, who met with me once I was on the Island to finalise
details, to Monica who was on hand to help bring everything together.
We stayed in the hotel - along with other family members that traveled over from the uk for the party.
The hotel is tired and could definitely do with a freshen up - the carpet in our room was threadbare.
Would be nice if there was an area to relax in with soft furnishings instead of sitting at tables and hard chairs in bar area
The staff make this a good hotel as they are friendly, very helpful and accommodating.
We had a medical issue whilst on the island and had to extend our stay day by day and reception staff ( Cathy & Fiona) were great.
You have to pay £4 per day to park your car or front desk can give you a card for the dashboard to save you looking for change each day.
Loads of road works being done in the promenade- feel sorry for all other businesses in that end of the prom as no stopping or parking cars.

"Great location "

5

Brian484950, Liverpool, United Kingdom
24/02/2019

Stayed here with my wife for our grandsons birthday been here a few times over the years,but we were a bit disappointed when we went to our room to find out it was a disabled room,you could only get out of bed on one side you can't fault the breakfast here it is probably the best in the isle of man.if you want to stay here just ask them not to book a disabled room,other than that you will have a good stay

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Dear guest,
Thank you for taking the time to leave a review.
We are pleased that you enjoyed your stay.
I do agree that our breakfast is great, hence why i need to go to the gym.
Again thank you for taking the time to leave a review and i will pass on your comments to the relevant departments,
Kind regards

"Weekend in February"

4

rosedhka, Preston, United Kingdom
21/02/2019

I chose the hotel mainly because it had a pool. I got a good price so was happy with that. The hotel itself was a bit dated and tired. The staff were all very nice and helpful. Restaurant was nice for breakfast with a good view over the Douglas. Pool was very lovely and clean. Room though basic was clean. Needs a lounge area where you can chat and drink coffee.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Dear guest,
Thank you for taking the time to leave your review.
I am happy to hear that you enjoyed your stay.
I will pass on your lovely comments to the relevant departments.
We are looking in to a lounge area at the moment so this will hopefully be some thing we can provide in the future.
Again thank you for taking the time to leave your review.
Kind regards

"Weekend Getaway"

5

jacko18762, Southport, United Kingdom
17/02/2019

So as the title says my wife brought to the isle of man as a surprise. We traveled to the hotel by taxi which was not to expensive at £20. We got to reception and were greeted by mark who is very friendly and being from mersey side would not expect anything less he had us checked in and gave us lots of information about the island and things to do. The room was clean and beds were comfy. The only really small negative comment i could make is the internet is slow. Sunday morning breakfast was very fresh and staff were friendly and accommodating May was fantastic. We gathered our bits and headed to check out. there was a small cue but Cathy managed to get through these in a timely manner. Its great to see such happy and friendly reception staff being first interaction with the hotel they both did make you want to stay.Would we come back to this hotel yes for sure we would. Thank you such a lovely stay and keep up the good work.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Dear Guest,
Thank you for taking the time to leave a review.
It is great that you enjoyed the hotel and the Isle of man.
I will pass on all your lovely comments to the relevant staff and departments.
We hope that you will stay with us again in the future.
Again thank you for taking the time to leave a review.
Kind regards

"A really nice place to stay"

4

MikeDoncaster, Doncaster
04/02/2019

We had a great few nights here.
Bedroom was excellent, both restaurants were good.
Breakfast was excellent.
The outside is looking tired, the carpet worn in reception - but the staff are great.
You do need to pay for parking - but it is not too much, and the hotel rates are good.
We paid a bit extra for the sea view - I would say worth it.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Dear Guest,
Thank you for taking the time to leave a review.
I will pass on your lovely comments on to the relevant departments.
Again thank you for taking the time to leave a review as it helps us improve for guests in the future.

"Only interested in your money "

1

alexb699, Isle of Man, United Kingdom
03/02/2019

Once you've got over the run down block of flats look to the hotel.... Being forced to pay for parking in the hotels own car park in order to pay to use their facilities! Hotels in the UK down to Travel lodges that utilise pay for car parks provide you with codes etc... but not here where customer service is bypassed so they can get as much money from you as possible. When I enquired who gets free parking I was told only corporate business people.... not day to day customers. I was then told you can park for free on the promenade (which is currently in the midst of roadworks and there is no parking... the nearest is a mile along the promenade for only 2 hours!!
Plus whilst enjoying Sunday lunch... the staff were clearing the restaurant and clearing away food etc.... practically rushing you out not waiting for guests to finish their meals.
This place needs to revisit the basics of customer service as currently seems focussed purely on money grabbing.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Dear Guest,
Thank you for your feedback.
We take all feedback seriously as it helps us improve for future guests.
Again thank you for your review

"Brilliant staff and lovely location."

5

niamhs1994, leeds
03/02/2019

We came to the island for a family funeral, which could have been a stressful experience, but honestly the staff at the hotel were absolutely so lovely and helpful that they made everything go really smoothly, which was a great help! We think that Best Western are really so lucky to have such a great team of staff working for them at the Palace, and we hope they are appreciated! The staff at reception were so lovely and keen to help with any issues we had, the staff at breakfast were really sweet and even offered to save/cook breakfast when we were a bit late! When my dad lost his tie the housekeeping woman was so keen to help us, and even came to find me to check whether we had found it! the view from the restaurant is brilliant, and the pool is absolutely beautiful! The building has seen better days, and Best Western could probably do with investing a bit in the building itself, but as a customer this isn't an issue as it is offset completely by the staff! Thanks for a lovely stay!

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Great night at the Palace"

4

Pete N, Liverpool, United Kingdom
03/02/2019

We had a lovely stay at the Palace yesterday. Staff were friendly and helpful. Our room overlooking Douglas Bay was spacious and clean. The bed, though a little squeaky, was very comfortable. Go and visit the casino, we had a blackjack table to ourselves and the croupier patiently showed us how to play the game. We only had £10 worth of gambling chips but we played for 20 mins and the staff were charming. Great breakfast in the morning too.We'll be staying at the Palace next time we decide to spend a couple of days in Douglas.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Rip off"

1

Daydream185232, Douglas, United Kingdom
02/02/2019

This is the 1st hotel I have ever stayed at that I have had to pay to park my car at this has only happened since Best Western has taken over it you pay for the room etc then are expected to pay extra to park your car in their car park !!!!!!!!

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Dear Guest,
I would like to apologise that we did not meet your expectations due to the car parking charges.
We have been charging for the car parking for the last 3 years and this is a practice that most hotels over the world actually do.
We do only charge a very minimal charge and our highest charge is for 5 days at £15.00 which is what you tend to pay in most hotels around the world for one night.
Since putting our charges in we have less complaints due to having more car parking spaces available for our hotel guests.
I do appreciate your feed back and again i apologise that we did not meet your expectations

"All under one roof"

5

Seaside11446124609, Manchester, United Kingdom
31/01/2019

A great hotel with everything you could need. Pool, gym, casino, cinema, and loads more. Great location and fantastic food. The steak was fabulous. Staff and very friendly and helpful. I even got a complimentary drink at the bar.

"Every hotel needs a Rowena!!"

5

User
29/01/2019

Very impressed with the hotel and the staff. The food was tasty and hot and the staff very helpful and pleasant.The only downside that I could find was no comfortable seating in the bar area. A special mention for Rowena on reception for her warm and very friendly manner. An asset to the hotel.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments I will pass these on to our kitchen and bar/restaurant team and also Rowena on reception.
I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Belting Hotel"

5

sian500, Halifax, United Kingdom
28/01/2019

Due to a flight cancellation we were put in this hotel for 1 night.Cathy on the front desk was superb in sorting 50+ of us with our rooms effortlessly. As for Tom in the restaurant,great guy,explaining everything to us.Nothing was too much trouble for all the staff,so polite and friendly.The rooms were warm and clean and a great choice in the restaurant.The next time we visit Douglas,will deffo be staying there.Big pat on the back to them all.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments regarding our staff; in particular Cathy and Tom - I will ensure that I pass these lovely comments on to them both.
Again thank you for taking the time to write this review and look forward to welcoming you back soon

"Lacklustre lunch"

2

EllanVannin, Port Erin, United Kingdom
16/01/2019

Myself and a few friends visited for lunch. They have a bar menu and a set menu which a two or three items. We were seated in the dining room with a terrific view of the promenade and sea. Unfortunately it was only the view which was terrific as the food was served cold. My roast ham dinner could have been great as the ingredients were all there but it was stone cold. My husband had the Thai fish curry and unbelievably the fish was tough! We were the only diners in the restaurant that day which I think is a reflection on the quality of the food being served.

"I have only been here 45 minutes and I am already incredibly frustrated!"

1

User
14/01/2019

I have been in the hotel no more than 45 minutes and there have already been a number of things frustrate me.
First off, the hotel carpark is a pay and display, which in its self is not an issue however, you can only pay this with coins at the machine. What sort of hotel in the 21st century, with its on charged carpark does not have the capability to pay for your parking either at reception or by card at the machines! I made enquiries as to where I could get cash and get it changed and was told this could be done at the bar. I asked the bar staff for cashback and was told this was not possible then the barman did not know where the nearest cash machine was. Turns out there is one within the hotel/casino complex but this was found to not be dispensing cash. The next nearest cash point was a 20 minute walk! Eventually I had to move my car from the hotel carpark to a spot on the prom that is free until 8am.
Next frustration was at the bar when I wasn't able to charge to my room. When checking in I was not asked if I wanted open an account on the room, which is surely standard practice when you have bars and restaurants within the hotel.

"DONT GET ILL 12 MOTNHS BEFORE YOU ARRIVE !!!"

1

TONY K, Bolton, United Kingdom
10/01/2019

I BOOKED A ROOM LAST SUMMER FOR £165, after booking last year I was taken ill and have not been able to travel, I still paid the invoice,
I have little movement in my leg and hand and have been advised I can not travel, I contacted them 6 months before going and they will not refund a penny, 6 months to sell the rooms!!! booking.com have said yes but these horrible owners/managers have said NO
PLEASE do not put money in there pockets when they don't care I am waiting for my results of CANCER

"Horrendous"

1

EzKobain, London, United Kingdom
04/01/2019

Foreign staff talking in their own language in front of customers which is beyond rude, from what i know of certain eastern european languages they have been bad mothing and insulting cumstomers most of which are oblivious. Looks so old it's about to fall apart. Also where are the managers? Do they just sit in the back office all day while everyone else slaves away? Can tell it's a mess some of the decent staff just about hold it together, they don't get the credit they deserve. Finally the worst thing is that hideous carpet in the dining room. Put me right off my food which was otherwise quite nice.

"Good location on Douglas Promenade and great value for money"

5

William Martin P, Waltham on the Wolds, United Kingdom
30/12/2018

I think this hotel was built in the 1960's and it has a somewhat dated external appearance. Internally it is well maintained and has all of the facilities I expect. In addition it has a fitness centre and a casino. I did not use either.

"MONEY MONEY MONEY !! PLEASE ADVOID, DONT CARE ABOUT CUSTOERMS"

1

TONY K, Bolton, United Kingdom
26/12/2018

I booked this hotel about 7 months in advance, I was taken ill and had to cancel 20 Weeks before my arrival date, plenty of time to relet the room, but NO, Money had been taken same day as booking, AND WHEN I ASKED FOR ANY REFUND PART OR FULL I WAS TOLD NO !!! 5 months to relet it, and they wont give me a penny back,
Please just book somewhere else that cares

"Still a good hotel to stay at"

4

mikeydut, Ormskirk, United Kingdom
24/12/2018

Went for along weekend to take Christmas presents for grandkids, even though there were works parties on, which were very noisy, the staff were very attentive, rooms serviced every day. As ferry home was cancelled due to bad bad weather, we went back there and was given another room for the same rate we had paid originally.

"Fantastic Staff"

5

Stevewiggy, Manchester, United Kingdom
16/12/2018

We stayed overnight having stayed in the Isle of Man several times before. The Staff were fantastic and really polite and helpful. The rooms were clean and more than adequate and all in all fantastic value for money. Keep up the good work guys!

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Dear Guest.
Thank you for taking the time to leave a review.
I am pleased that you enjoyed your stay.
I will pass on your lovely comments to the staff.
Again thank you for leaving a review.
We hope that you have a great Christmas and an amazing 2019.

"Christmas Party"

5

User
15/12/2018

Please note that I am only feedback the party we have had .Haven not stayed,haven't used any facilities.
The party was great,staff were very kind and the food it is so mouth melting.
Great venue for your special occasion.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Dear Guest,
Thank you for taking the time to leave a review.
I am pleased that you enjoyed your Christmas function.
I will pass on your lovely comments to the relevant departments.
Again thanks for leaving a review.
We hope you have a great Christmas and an amazing 2019

"Great Brekfast. Cold draughty windows"

3

a_eyres, Liverpool, United Kingdom
14/12/2018

Facades and interior are in need of an update. 1st room had a broken window that would not close. 2nd room had a faulty door. Staff very helpful and accommodating however. Great breakfast and good location. Rates are also reasonable.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Dear guest,
Thank you for taking the time to leave a review.
We will use your feed back to help us improve for future guest.
Again thank you for leaving a review.
We hope you have a great Christmas and an amazing 2019

"Very Agreeable"

5

dougall02, Lancaster, United Kingdom
13/12/2018

I stayed for a couple of nights due to working on the Island, from Check In to Checking out the stay was perfectly acceptable, the room was of a good standard, staff were always pleasant and polite, food in the restaurant was of a good standard. Overall very good value for money.

"Better rooms are really better"

4

Ann G, Littleton, Massachusetts
09/12/2018

I booked through a US booking website and got a really great rate, only the room had some problems - on a lower floor, overlooking the parking lot, by the heating vents and close to the party zone. This was OK on a Thursday night, not so much on a Friday night. When I talked to the staff at the front desk about my fears for Saturday night, they offered me a swap for a different room, or for a modest fee a special deluxe room far away from the party zone with an incredible view of Douglas Bay. Totally worth it. The staff were great. They moved my packed bags including the toothbrush I had forgotten to pack, and the anti-allergy pillowcase I had forgotten to remove. Really great service.
The hotel is consistent with most Douglas establishments - has seen better days and is doing its best in the current economic environment.

"Great service, great rooms and breakfast"

4

Joe S, Sheffield, United Kingdom
08/12/2018

The front of the hoteland ground fllor level looks a little dated but great service from the staff, very well presented and comfortable rooms, excellent choices at breakfast made our stay a very pleasant one. The hotel also has a swimming pool to.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Very nice bright room *****"

5

MissPeonies, Manchester, United Kingdom
07/12/2018

Lovely room, clean, breakfast very good ,staff friendly polite, always I will return here. I also like the Majestic chinese restaurant ***** (is downstairs when you go out from the hotel on the right).what can I say more.. always pick the sea view rooms!! I like this hotel most for the spa facilites

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Dear Guest,
Thank you for taking the time to leave a review.
I am so pleased that you enjoyed your stay and that you would return.
We look forward to seeing you again in the future.
Again thank you for leaving this great review
Kind Regards

"Great location, lovely staff"

5

Hughes34, Cardiff, United Kingdom
24/11/2018

Stayed for a night mid week, while in Douglas on business. Great location, really welcoming staff, nice clean room, and a lovely sea view and breakfast in the morning. Would definitely stay there again!

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Dear guest,
thank you for taking the time to leave a review.
I am pleased that you enjoyed your stay and i will pass on the great feedback to the relevant departments.
I hope that you will stay with us again in the future.
Kind Regards

"great value"

5

LiverpoolFisherman, Liverpool, United Kingdom
19/11/2018

had a 2 night stay ,was able to get in our room early 8.30 am thanks to the helpful chap on reception.Had a room overlooking the bay ,great view,and could not fault it.Breakfast was excellent with great choice including Manx kippers.Ate in the restaurant 2 evenings ,had to say the chef on the carvery was pleasant and helpful, and one of the reasons we came back the 2nd evening ,food was very good and good choices on the carvery.Staff are all polite and helpful and the palace will get my business again.As a tip when visiting the hotel ,the bus from the airport stops outside the hotel quick and easy for a mere 3.10

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Dear Guest,
Thank you for taking the time to leave a review.
I will of course pass on all the great feedback to the relevant departments.
I hope that you will stay with us again in the future.
Kind Regards

"Great value no ftills"

3

hantsdee, Hampshire, England
13/11/2018

I stayed here last week for 3 nights whilst on a walking trip to the island.
The room was clean and tidy, the bath was lovely and clean and the bed super comfy.
I stayed 2 nights in a room overlooking the car park and one overlooking the sea - I would pay for the sea room again as you can open the door and be refreshed from the air whereas overlooking the car park all I could hear from the open window was the air con unit.
Breakfast was a good selection and the hot food was good quality - as was the juice. I think the bread could do with being changed it seemed like cheaper sliced loaf and let the side down a little bit.
The wait staff were cheery and helpful both at breakfast, in the bar and in the bar for dinner. The receptionist was great when I had to extend my stay by one night and the ease of room moving was fab customer service!
I ate in the bar - the pork belly ribs with mashed potatoes were Devine! Highly recommend.
It's a good clean stay for a great price- wouldn't hesitate to use again.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Tired hotel in lovely location"

3

Gordon R, Lockerbie, United Kingdom
08/11/2018

The member of staff at the check in was excellent and extremely helpful . The room was clean with good toiletries. The room was difficult to cool down to comfortable level even with the window as wide open as possible. Generally the hotel could do with a bit of updating . Breakfast was buffet style and very good quality.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Lovely location and staff"

4

goshawk100, liverpool
07/11/2018

Staff lovely and helpful, parking available at the hotel at £4 per day, pool nice, never dined in the hotel as there is a fantastic Chinese next door. Rooms nice and clean but hair dryer was faulty. There is a night club below and we could hear people talking early hours but that didn't bother us. To be fair it is a nice spacious hotel but needs a little updating, would stay again

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Half term break"

5

Julie T, Worcestershire, United Kingdom
05/11/2018

Everything about this hotel was perfect - location, wonderful sea views, comfort of room, breakfast, lunch and evening meals. Every member of staff we had dealings with were very helpful and nothing was too much trouble. Very convenient for buses. Having use of the pool etc was an extra bonus and again staff were very helpful. The Chinese restaurant was excellent too. Too be honest I can't understand how there have been negative comments about this hotel on other reviews.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"A terrible night's sleep"

1

latka37, London, United Kingdom
04/11/2018

Have you ever wondered what it would be like to try and sleep in a nightclub? Wonder no more!
We were situated on the 4th floor (I presume the furthest floor from the nightclub below) and you could hear absolutely everything. It woke me up and kept me awake for hours. I feel sorry for anyone who has to stay any closer to the noise and have their room shaken by bass to an even greater extent. Nothing was mentioned about the potential disturbance before check in which annoyed me even more.
Other than the ridiculously loud and incessant noise, the rooms are dated and tired and the bathroom is among the worst designed toilets I have ever seen.
The staff were fine.

"Tired building, rooms and staff"

1

Raynor S, Staffordshire, United Kingdom
03/11/2018

Stayed for an organised event and was first time in Isle of Man and from this experience will be my last. The hotel is very dated and very noisy if you have a room overlooking the car park.
Staff on reception were unhelpful at best, particularly over the electronic keys which kept failing. Having to trudge all the way back to reception each time was a pain only to be told it couldn't be faulty!
Staff in the restaurant were not educated or aware of allergy restrictions and attempts to find out what ingredients were used were futile. Ended up getting food outside of the hotel after the first day.
Wouldn't recommend.

"Mr Tom "

4

User
24/10/2018

Stayed for 2 nights and it was a good place although a little dated. All the staff whatever their roll where helpful and polite. The breakfast bar had a great selection but I chose the full English and very nice it was too. It is as I said a good place but with a little more attention it could be a great place. The carpets around the hotel need to be cleaned or replaced. The beds are a little creaky and worn, the rear of the hotel needs to be
resurfaced and tidied up as it's not a great view. The windows need to be replaced with pvc as the old aluminium ones are corroded. Looking up from the carpark to the room windows you can notice how old and worn the curtains are. A plus is the pool and hot tub but they need to install changing cubicles. It may sound a lot but it is just superficial and cosmetic. I have stayed here twice now and would stay again without hesitation.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Good Location......but noisy!"

4

mibon, Lancashire, United Kingdom
23/10/2018

Stayed for a long week end with our 9 yr old grandson. First impression is a bit disappointing because the main entrance to the hotel is off the car-park at the rear, so you see bins, air conditioning units etc.. Reception is a bit under whelming but staff are lovely and very helpful. We had sea view (connecting) rooms which both had a small balcony. They were adequate in size. Biggest gripe was how noisy the rooms were, I woke up very early one morning convinced there was someone chatting in my room! Breakfast was good with plenty of choice for both hot & cold. Restaurant menu is a bit limited but what we had was good. Swimming pool/health club is excellent. Parking is available at £4 per day for residents.
I must add a note - our grandson was taken ill on our first night and had to be taken to hospital - staff, particularly night manager was a star!!

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, I will pass your comments on to our night manager, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Dirty & in need of a refurb"

1

AndrewLiverpool, Liverpool, United Kingdom
20/10/2018

1st time on the Isle of Man what a disappointment. The island is beautiful shame the hotel is not so. The beds need replacing springs coming out the mattress & the mattress protector was more like tissue paper. I had to buy antibacterial wipes as the remote control was so dirty. Breakfast quality ok, service terrible had to ask for tea after waiting staff walked past on numerous occasions, no interaction with any of the guests. The place needs a refurb including replacing the window seals. Glad to see a Premier Inn is coming to the island, it's needed.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Thank you once again for taking your time to write this review

"Ideal Hotel, convenient location"

4

User
18/10/2018

The Hotel is ideally located on the Promenade, Douglas Seafront. Regular Bus services to/from the Airport stop outside the Hotel, as does the Horsedrawn Tram (Check operating dates before going). The Manx Railway for Laxey (change for the Laxey Wheel & Snaefell Mountain Railway) is a 10 minute walk away. For those arriving by Ferry, the Port is 20 min walk away from Hotel. Staff in Reception & Restaurant were polite & friendly. Meal prices were on par with other local establishments, & were very enjoyable. The IoM Steam railway is a good 30 min walk away, but Buses outside the Hotel drop you close to the Station.
We purchased on arrival at Douglas Airport, a 5 Day Explorer ticket for £39 + £2 card fee. This ticket is valid on all Buses & Trains on the Island, and is great value for money. We had a minor defect in the Bathroom, but as soon as it was reported, the issue was rectified immediately without fuss, and complete discretion.
We would certainly consider this Hotel again should the opportunity arise.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Wonderful stay at this hotel"

5

gadd364, Birmingham, United Kingdom
15/10/2018

This hotel is excellent everything from start to finish was great. Nothing was too much trouble for the staff. Food excellent. Bedrooms overlooking the sea. Attention to detail was very well done. My favourite was the evening meal starters. Do have kippers for breakfast so tasty.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Great Hotel,"

4

Jeremy B, London, United Kingdom
13/10/2018

Very much enjoyed my stay here, part of LTM Friends group. Great food and staff. Other reviewers have mentioned the 1960s decor- to me this is a bonus, great period features in the bar and restaurant including the wood panelling and the fixed corner seating.Don't ever change it, there are very few hotels with surviving fixtures from that decade...!

"A Long Weekend Break"

3

ElizabethL94, Henley in Arden, United Kingdom
09/10/2018

Our first view was not good as it is a 60's building but although our room was small it was clean and comfortable.The food we had was very good especially the breakfasts where my husband indulged himself with Manx kippers.The staff were good and very helpful.It probably isn't the best hotel on the island but we enjoyed our stay there.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Great sea views"

5

Enzo652, London, United Kingdom
09/10/2018

The hotel had everything we wanted . Gym, pool, bar, restaurants and a great sea view. The hotel is a bit dated but it's clean and the staff are good. Try the Chinese restaurant underneath the hotel. We didn't use the casino so can't review it. We did get two free drink vouchers at check in. There is a Spa Supermarket two minutes down the road if you need it.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Excellent Value for Money"

5

User
05/10/2018

First time in a Best Western and I was not disappointed. Spent three nights here. The hotel is well maintained and welcoming. Room with a sea view was excellent, good coffee and tea making facilities refreshed each day. A few more TV channels would be useful but not a big issue. Breakfast choice was outstanding, probably the best I have seen in any hotel, all high quality and plenty of choice. Staff obliging and helpful. Local amenities within short walking distance and the town centre is mainly a pedestrian zone. Would have no hesitation recommending hotel and location to anyone.

"Ok Hotel for a quiet stay"

3

User
05/10/2018

Main meals a bit pricey for the standard of food. Breakfast costly in our opinion, altho we didn't use. Chinese restaurant at ground level good though.Staff a bit tired - end of season, though not rude. Hotel ugly at front - do we care? Games room decor also tired. Room good (sea view recommended) + room temperature very responsive and intuitive, as was shower. Totally unsecured wireless, but good connection. Good facilities in room.

"Very central Hotel on Water in Douglas"

3

Robert B, Riverview, Canada
30/09/2018

Good hotel to get horse trams just outside. Electric railroad a short walk up the street or tram ride. Shopping a short ride the other way on tram. Casino in Hotel so no wait to lose your money. Room ok, needs updating in my view. Staff were very good in all areas. Chinese restaurant in hotel was very good. My matress in 2 single bed room was not very good as springs creaked and snapped. Lacked hot water in morning shower as another roomer also said about their room. We transferred to a double bed room next night and all was well. Staff were very good and friendly. Would return.

"Wedding 2018"

5

Dreamchaser85, Douglas, United Kingdom
27/09/2018

My husband and i held our wedding reception here last Month (August 2018). From the very beginning the staff here were very helpful and always easy to get a hold off.
Katie was our wedding planner, she was very accommodating and professional throughout. I am very particular with what i want so thank you Katie for putting up with all my requests and fulfilling each and every one of them.
On the day we had the carvey for our wedding breakfast, best option to go for, lots of choices and lots of food. Full and happy bellies at the end of the day. Carol, one of the chefs, even helped us to choose from the mass selections of desserts, and decorated them with the theme from our wedding- Daisies.
Keith was out master of ceremonies, and a helping hand with anything we wanted. He stayed the whole day along with Katie to ensure that everything ran smoothly, which it did.
Thank you for helping to make our day one to remember!

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent wedding at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, I will personally pass these on to Katie and Keith as well as our kitchen team.
Once again thank you for taking the time to write this review

"40th trip to Isle of Man "

4

User
24/09/2018

Stayed here for a couple of nights as a group of 6 blokes on a trip to play golf.
Didn't spend much time in hotel but the place served its purpose.
Breakfast was decent and worth the price. We used the leisure facilities and sauna and pool and that when down well after a night on the ale!
Overall the place may look dated but the facilities were decent for price payed. Staff were good too and even printed out boarding passes for flight home which was handy.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Excellent Hotel, Good Location"

5

Ian B, Derby, United Kingdom
17/09/2018

This hotel is well located and has excellent views across Douglas Bay.
A great Seaview from our room worth the extra charge.
The staff were all very welcoming and friendly, the house keeping team did an excellent job.
Breakfast was excellent fresh fruit as well as a full selection of the usual buffet breakfast.
The parking is exceptional value. Will stay here again.
Thank you

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review.
I am really pleased that you enjoyed your recent stay.
I must agree that the views are amazing.
I will pass on your great comments to the relevant departments.
Again thank you for leaving this great review and we hope that we see you again in the near future.

"yet another stay"

5

Lyn- Anne W, Swansea
17/09/2018

great location, staff great rooms clean, book sea view room to get fully opening or sliding door with tiny balcony. King size room only gets small opening window.We have stayed here every three months for the last 4 years- always great stays.Buffet Breakfast great, dinner always very good. Staff are always helpful and accomodating.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to leave your review.
I will of course pass on your great comments on to the each department.
We are all really pleased you enjoyed this stay and we look forward to welcoming you again in the near future.
Thank you for being a loyal customer

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to write a review.
I am pleased that you found the hotel to cater for all of your needs.
We hope that you stay with us again in the near future.

"Short Break"

5

User
14/09/2018

I Stayed at the Palace Hotel 33 years ago when Keith Chegwin and the pop group The Bluebells who performed Young at Heart were on the island for the BBC show Saturday Superstore.The hotel exterior hasn't changed much from what I remember.This visit was for 4 days. I booked directly with the hotels own website and got a deal including Breakfast.I requested and was given a room on one of the upper floors.The room was clean and comfortable and the bathroom although a little small was good and well stocked with soaps and shampoo etc.The buffet breakfast was ample and really set us up for the day. A slight wait for fried eggs was the only minor thing as sometimes there is a rush on at the buffet.We used the pool each day and the view from the pool if Douglas Bay was amazing. Special mention to the staff the run the leisure club. Very courteous and the place was spotless.Overall we thoroughly enjoyed our time in the Isle of man in part due to the friendliness of everyone we met including all the hotel staff.Can't wait to come back and stay. Just wish the steam packet company would come up with some realistic prices.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to write a review.
I would also like to thank you for all the great comments and i will of course pass these on to the relevant departments.
We are all really happy that you can not wait to return and we look forward to seeing you.

"Good rooms in ugly building"

3

Berdy2014, Camberley, United Kingdom
12/09/2018

Really horrible building but once inside, the place is not so bad. My room had a view over the bay. The room was sizeable, clean and comfortable. Staff were helpful and friendly.
Breakfast is the usual buffet and was ok without being anything special. Location is good on the sea front.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to write a review.
I am pleased that you enjoyed your stay and i will pass on your comments on to the relevant departments.
Again thank you and i hope that you stay with us again in the near future.

"Excellent service, great food"

4

User
09/09/2018

We stayed recently for 2 nights. The room was adequate and very clean. We had sea view which was nice.
We were especially impressed with breakfast and we ate in the restaurant one evening and cannot fault the food and service. In fact, upon learning that our flight on Sunday meant missing breakfast, we were encouraged to get room service at no extra cost (continental only before 7.30am)
Very good overall

"Visit for The Manx Grand Prix"

3

juliejackson1960, Oxfordshire, United Kingdom
03/09/2018

Room 329 with panoramic view of Douglas Bay. Hotel shows no sign of improvement or updates since our last visit two years ago. Mattress was lumpy with very loud springs that made for an uncomfortable nights attempt at sleep. The staff as always were polite and friendly helping with parking and the room was kept clean.

"pleasant short stay"

5

Mario I, Greater London, United Kingdom
23/08/2018

nice hotel to stay at for a short break, staff pleasant and helpful clean room with lovely views, breakfast buffet first class, second stay at this hotel. only down side have to pay to use the car park, and carpet at reception and restaurant could do with updating.

"Disappointed "

3

Anjon02, Anglesey, United Kingdom
23/08/2018

Very Disappointed as i was turned away from using the pool etc as a non member and non resident. Have used the facilities when staying in the paddock during the TT therfore cannot understand why its not offered during the manx as especially no other swimming pool near, missing out on extra revenue as i would have been there every day for the next 10 days!!

"Nice stay in Douglas"

4

rockon, Bucharest
21/08/2018

This hotel is very well located with a very nice view across Douglas Bay. We arrived by ferry from Belfast and it's a 15 minutes on foot from the ferry terminal. First we received a room without balcony but Mark from the reception was very nice and helpful and changed it for a one with balcony. Thank you Mark! We found all the staff from the hotel very nice and polite. Room was pretty big and clean but because of the connecting doors a little bit noisy. We had breakfast included, plenty of choice and tasty food. We spent three days in Isle of Man and we were very lucky having a perfect weather. Best way to see the island, Go Explore cards with unlimited travels both by bus and train. You can get it from Ferry terminal for 1, 3 or 5 days.

"Go for a sea view"

5

Gelling, Douglas, United Kingdom
20/08/2018

Very comfortable hotel, helpful staff and great food. Leisure centre is great, looks out onto the sea and also provides meals. Book direct for best value
Avoid the rooms at the back of the hotel as they have a view of the car park only. Convenient for buses and horse drawn trams.
Just wish it had a residents lounge.?

"Lost glory"

2

User
18/08/2018

Well, not particolary expansive but quite creepy hotel: small and very tired rooms and toilets, what i save from my stay is breakdast, was good with good choice and quality, and location, steps from city center and with big parking. In general, looks really a shame: hotel, just in front of the sea and walking distance to everything in city, could be great but needs a total renovation.

"Very good stay"

4

Adam R, Bury, Lancashire
12/08/2018

This hotel is well located and has excellent views across Douglas Bay. When I stayed I found all the staff to be friendly and helpful. The room was well equipped and clean. The breakfasts were exceptionally good, with plenty of choice and all the food I sampled being of seemingly excellent quality. The public areas are a little dated in places but I would certainly recommend it to anyone

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Not what you expect for the price"

3

User
12/08/2018

Hotel is outdated in parts, very expensive for what you get. Staff are really friendly and most helpful. Bookings can be difficult online, hotel made errors. They didn't discount our room price at all for only having 1 adult and 1 toddler in, charged same price as 2 adults. Parking is not free beware! Breakfast buffet service can be really slow at busy times, get up early if you want a full choice. Not many tables in breakfast area either, so if you turn up later you'll have to wait till others have finished. Breakfast is very nice apart from the sausages tasted horrible, bacon was lovely though salty but very little fat. Pool etc is great. Not many disabled parking spaces and still have to pay for parking. Some rooms don't have much space, very little storage for clothes etc. Some items in rooms damaged eg. Wardrobe door, sinks don't drain water away quickly and not all bath taps work. Shower in rooms is the worst I've had in my life, either boiling hot burning or ice cold.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Thank you once again for taking your time to write this review.

"Stayed on a Shearings break"

4

pamela g, Wakefield, United Kingdom
11/08/2018

Large hotel with excellent staff. Large airy restaurant but unfortunately our party was put in small side room on very cramped tables for 10 people. Even with a couple of large fans it was far too warm for a comfortable meal. The food we had was very good especially the starter course. But it was a reduced menu from the main restaurant in the evening. All buffet style and everyone ate at 6.30 and starters removed by 7pm. We bought our drinks in the bar after the first night as there was no be service. We would stay at the Palace again as independent travellers but not with Shearings.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Good Food and service but very dated decor in need of updating"

4

friskynixIom, Isle of Man, United Kingdom
10/08/2018

Wednesday 8th August had dinner - style was carvery with a good selection of mains with vegeterian and fish course to order. Food was good and reasonable priced for a hotel. We had the chicken breast which was served in a delicious sauce and beautifully soft. Good self serve selection of vegetable - we had the roast potatoes which were perfect and crisp.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Las Vegas, Douglas Style"

4

plus50, Northern Ireland
08/08/2018

I stayed in this hotel for three nights in early August with my wife and another couple.
The Best Western is well situated on the Central Promenade but closer to the Electric Railway Station than the Harbour Terminus. The distance into the commercial, retail and entertainment sections of the city are quite walk able and flat. There is a regular bus service if you do not need the exercise.The area, if you discount some road noise, the horse pulled tram and seagulls quite quiet. There is a bus stop outside the hotel and a regular service to the airport.
The hotel is an unusual design.It feels like the architect got his impression of what a casino should look like by watching Elvis Presley in" Viva Las Vegas" but never actually left the Isle of Man The are two entrances. One is obviously for the high rollers attending the Casino and another, at the rear from the car park, for the other citizens.
Once you get used to the unusual orientation it is all good.
The public areas are in need of refurbishment and can be a little dark in the casino as befits the purpose of a gambling establishment.
Our room,on the third floor, was perfectly presentable , well appointed and clean.
It was a little small in modern standards and did not have air conditioning. I do not suppose there is much need for this normally but it was a very warm summer.A fan was provided. Beds were exceptionally squeaky.
The room was serviced every day to a very acceptable service.
We ate breakfast in the dining room where the food was of a very high standard and the service well supervised by the duty manager. Sunday morning was a bit hectic with a 10 minute wait before a table could be found. All the guests staying, including our party, tried to rush the buffet at 10 am.
The bar area is a little small given the number of people staying and the fact that it is used for pub grub at night. Prices pretty much what you would expect.
The staff were excellent, helpful and pleasant.
We did not eat in the restaurant other than for breakfast or use the pool or the casino.
In summary, a fairly decent hotel with good enough rooms, a good breakfast provided, well situated in Douglas with excellent staff in need of a bit of upgrading.
We enjoyed our stay.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Great hotel, good gluten free food"

5

User
07/08/2018

Stayed here last week for a family wedding. The room was very good with a view over the sea and a balcony. Food for the wedding was excellent. The chef talked me through which things I could eat safely as I need gluten free. The choice was brilliant.

"Stay for the TT's 2018"

5

Donops, Melbourne
06/08/2018

We had a balcony room for the TT's as part of a package. Room was clean and a good size, bed comfortable with a beautiful view of the water and the Promenade. With an unexpected heat wave and no air conditioning, we enjoyed being able to open the door to let fresh air in (when the person below wasn't smoking on his balcony).
Not having a fridge was a surprise and a slight inconvenience when early starts meant a dash to the store before breakfast to get cold food and drinks to take on our tours.
The bathroom was sufficient, although a tight squeeze when using the toilet and the shower being over the bath was a challenge as it was high from the floor for the vertically challenged. Thank goodness for hand rails. An upgrade would be fantastic! We had a constant fight with the shower curtain sticking to us when showering. :)
Sleep quality was okay considering we were opposite the lifts. We were in an adjoining room and we heard every word they said, even when they were talking hands free on their phone, we could hear both sides conversation.
Being an older hotel, you have to expect some negatives. BUT overall, we were very happy with our stay and look forward to returning. Housekeeping should be congratulated on an awesome job as our room was immaculate. All staff we encountered were fantastic, so pleasant any time of the day or night.
Keep up the great work!

"Ideal option for Douglas"

4

ryansdelight, East Sussex, United Kingdom
03/08/2018

The many reviews warn you of what to expect so there was no disappointment on arrival at the dated appearance particularly at the rear of property. Our room was clean and comfortable enough, the standard sea view room had a great view of Douglas Promenade. We struggled to find much to do in Douglas itself even limited for Cafes etc, so the Casino and Amusements within hotel complex kept us nicely entertained. Breakfast was excellent, partially buffet but top quality patisserie, kippers and bacon, an evening meal was also perfectly acceptable, it was a huge relief when our flight home was delayed overnight that EasyJet put us into the Palace for the night. Would charge double current rates if it was refurbished so happy with it as is. Ideally placed bang centre of Promenade.

"Needs update"

4

95nora, Warrington, United Kingdom
03/08/2018

The outside does not look inviting. We entered from the promenade through the casino entrance. Looks drab dated and dark. Our room was dated but adequate very clean. Pool and spa facilities were excellent. Breakfast was 9,99for buffet. Would recommend ordering kippers / poached eggs both of which were excellent. Rest of breakfast food is buffet. Location on promenade is good. On the down side our room was facing the car park one night we were unable to sleep due to the noise and police presence , arguing/ shouting and swearing.

"Far better than expected, friendly and helpful staff"

4

ARF3, Lincoln, United Kingdom
31/07/2018

Bus Number 1 leaves from in front of Douglas Airport and for £3.10 it takes you, in around 40 minutes, to bus stop 7 on Douglas Promenade which is directly in front of the Best Western Palace Hotel & Casino. We arrived really early after a 07:20 flight from Liverpool and didn't really expect to get straight into the room but the really friendly and helpful staff on Reception asked Housekeeping and they said give them five minutes to give the room a post cleaning check and we could be in. As you can see the room was light and airy with modern furniture, a large flat screen TV, a comfortable double bed and enough storage room. The room was a bit warm but when we asked (although there was no need, the Reception staff apologised and told us it should already have been in the room) we were given a fan which helped. Also in the room was a hair dryer, iron and ironing board and a safe. The bed area was a bit snug and it would have been nice (we think there would have been room) if there had been a bedside table at both sides. The view wasn't great but no drama, though seeing through an open door of a room on the other side of the hotel, we saw they had great sea views. The Hospitality Tray was very good and it was a very nice surprise to find 2 small bottle of white wine, 2 of red wine and 2 of water on our arrival. We were also given a card for a complimentary drink at any of the hotel bars. The bathroom wasn't a bad size and the complimentary shampoo and body-wash were good quality, as were the towels. As with a lot of bathrooms in large hotels the sink took a while to drain, it was also very warm in the bathroom. The shower was an over bath mixer but it had good pressure. There was a non-slip bathmat and lots bars to hold on to. The only real downside was the shower curtain, no matter what you did, it was always encroaching and sticking to you and it felt that you were having to fight it to get a shower and by the third morning we'd thoroughly had enough of that! The buffet style breakfast was excellent throughout, with a great range of continental choices along with traditional cooked items with things like kippers, porridge and poached eggs available on request. My particular favourite were the local sausages, which had a lovely taste. We had our complimentary drink in the Bingo / Slots area bar but found there wasn't the greatest choice, we found the same when we had a drink in the Casino and in the main Paragon Bar but the service was friendly all the same. From the little I know of casinos, it looked ok, with tables for Black Jack, Roulette and Poker. While we didn't eat in the main Paragon Restaurant, we did eat in the attached Majestic Chinese Restaurant. We found the decor to be nice, the food was very good, the service excellent and the cost reasonable (£80 for: starters; chicken satay skewers, soup and mini spring rolls, mains; beef chow mein, chicken chow mein, sides; fried rice and 2 bottles of acceptable Tempranillo), can't really ask for much more. We also made use of the pool, situated on the second floor with a great view of the bay. It was a nice size, though not of a size that you could really do any serious swimming, it was well maintained and again the staff were friendly. In the attached sitting area you could buy lite-bites and drinks and complimentary water was also available. Close by there is the Palace Cinema which has 2 screens, a Spar shop, a fish & shop and a take-away pizza shop, though not a lot else. The outside of the hotel looks quite dated as do some parts of the interior but we found that was more than balanced by how friendly and helpful all the staff were, even down to giving us an extra hour to check-out. All in all, a good stay and far better than expected. Thank-you.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Weekend with friends"

3

User
31/07/2018

Our stay started with our rooms not being ready so a lengthy wait in the expensive bar.
The hotel facilities are excellent & justifys the 4**** rating, however the rooms do not! If your lucky enough to bag a sea view room I'm sure this would make a difference, but if like us your given a room at the rear then don't expect much, room was tiny & mattress very hard however , very clean. The pipe work for the fridges & maybe air con?? We're directly under our window making it very noisy so along with the ugly rear exterior it didn't make for a view.
The approach to this grand hotel is also at the rear so first impressions are disappointing. There is no outside seating anywhere!! Which is a shame as its a sea front position with exquisite views across the bay.
Some of the staff were quite friendly with others being a little offish. Most were European speaking little broken English.
Breakfast was at an extra cost of 9.95 & eat as much as you like, we had heard poor reviews from other guests of food being cold, however, we did have breakfast just the once & found it to be more than adequate, lots of choice & plenty of it, & no, it wasn't at all hot which let it down & staff were clearing away as guests were still trying to serve themselves to the meal.
We enjoyed our stay in Douglas & the Isle of Man is truly a beautiful island as well as a bit expensive as they have to import most of everything. We would defiantly visit again with maybe a different choice of accommodation.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Frequent Isle of Man visitor"

4

jim522018, County Dublin, Ireland
30/07/2018

My stay was very pleasant - the room had a wonderful view of the Bay. But the flat roof of the Restaurant took away from the beauty of the view.
Staff were efficient. Food was very satisfactory. Room decor was pleasant.
The exterior of the building was very poor - visually it had a jaded look, which was not helped by the awful vista in the car park that greets a guest. The car park is shared with a fenced off service area that contains waste bins, beer kegs etc.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Fine but past its best"

3

ellebtn, Brighton, United Kingdom
26/07/2018

We stayed here for a couple of days with family. The rooms had a sea view which was a real highlight and made up for the strong smell of smoke in our room. The decor was fine and the room was clean, just a few things fraying at the edges- carpet was old and threadbare in parts and the heavy curtains kept coming off the hooks which was very annoying. The bed was comfortable and we slept well. The amenities at the hotel weren't great- the lobby was bland and staff weren't particularly helpful. The bar was very humid and service was slow at the bar. Breakfast was an excellent spread of hot (to order or self serve) and cold selection. The leisure centre was clean and the pool was spacious. The only annoying thing was after 10 mins in jacuzzi we were made to get out, which is ridiculous as I've never had this at any other hotel in my life! I'd say stay here if it's a quick overnight jaunt and you get a good price, otherwise look for somewhere better.

"Good stay "

4

User
24/07/2018

The hotel obviously needs updating now but it's clean and well maintained. Sea view rooms with balcony are lovely and spacious our room was clean and well maintained with everything present and in good working order. Staff are very friendly and accommodating and the breakfast was excellent throughout our stay. Leisure facilities were also clean and well maintained and leisure staff pleasant. The main attraction of this hotel is the additional faculties of a casino Chinese restaurant and bingo .plus the horse tram and buses stop directly outside but it's a short pleasant stroll along the prom to Douglas town center.

"Holiday"

3

Margaret A, Peterhead, United Kingdom
20/07/2018

Our room overlooked the car park at the rear of the hotel and unfortunately the delivery and bin collection area so we got woken at 6am approx, every morning, very noisy. Had taken the car and very surprised that as a resident we would be charged £4/day for using the car park, you can leave the car on the promenade outside the hotel for free, which we did.The room could be overlooked from the raised area of the car park and the adjacent houses and we felt net curtains should be provided to give privacy
Cannot comment on the food as ate out.
The room was clean and tidy and well made up every day
We felt the hotel and area could do with a tidy up, it looked a bit tired.

"Manx MSA Trust Summer Ball 2018"

5

C6846IOnic, Isle of Man, United Kingdom
16/07/2018

Just want to say a huge thank you to Katie Bradshaw and her fantastic team for making the evening such a success. The food was amazing and as always all staff were extremely approachable and efficient - nothing was too much trouble.
Great Team, great service - highly recommended for functions so thank you!

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent function at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, I will pass these on to all relevant departments and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Manx MSA Ball"

5

hildawent, Isle of Man, United Kingdom
15/07/2018

This was the second Manx MSA Ball that was held at the Best Western Palace Hotel and once again we have nothing but praise for the way our function went.
All details of our requests were followed and the staff were very obliging when any changes had to be made.
We were delighted with the display, quality and choice of food and would like to complement the catering staff.
Our grateful thanks to Katie Bradshaw and the entire team.
Hilda and Rumi Sethna

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent function at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, I have passed these on to Katie and our Catering and waiting on team, I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent visit.
Again thank you for taking the time to write this review

"Good but not "best""

3

motherbirde, Kingston-upon-Hull, United Kingdom
15/07/2018

When arriving in Douglas,the hotel stands out due to the building being in the middle of the beautiful Victorian buildings. We took the bus from the airport so entered through the entrance from the promenade and it was not welcoming due to being very dark. The reception is located at the back of the hotel.
Our room was clean and had all the facilities we needed, tea and coffee etc. We were in a room at the back,so no lovely sea view and it was quite noisy due to overlooking the car park. A desk fan was in the room, but due to how warm it was, had little effect. The window didn't lock so got some generator noise as well as The car park
The restaurant was nice overlooking the sea, shame you can't see this from the bar, located behind the restaurant.
Breakfast was good as was dinner and service was good, all the staff were very friendly and helpful.
The hotel is dated and needs updating and there is definitely plenty of scope for this.if you are looking for a modern hotel, this is not for you

"Family holiday"

5

squashy1972, Newtownards, United Kingdom
14/07/2018

Just returned from a family holiday during which we stayed at The Best Western. The rooms where excellent very clean and well kept. We had a lovely sea view and we found no request to small. All the staff were very friendly and most helpful. There was good availability on public transport and we would recommend getting a gocard travel pass which allows access to all public transport on the island.
Our children also loved the indoor pool which was great fun and the hotel also has a cinema attached to it.
We will definitely be returning again and can't thank the staff enough.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Refreshing relaxing break"

5

arlsdarls, Liverpool, United Kingdom
11/07/2018

Stayed here for 2 nights in a suite. Rooms clean and well equipped with drink making facilities, bottles of water and wine. Beds were comfy with a sea view. Restaurant served a great breakfast with kippers and poached eggs to be ordered when you are seated. We had 1 evening meal which cost £15 for 2 courses each, with this you are given a free £5 token to use in the casino. Overall a great break with great weather..

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"It was ok."

3

A_happy_traveller_13, Southampton, United Kingdom
11/07/2018

Having read some reviews I was a bit doubtful about staying but as we were in a big group we had little choice of affordable hotels. My room was clean and reasonably modern and all the facilities were very good. The breakfast food was good as was the service, it was a bit of a bunfight but that is only to be expected in a large hotel.
The big problem for me was the noise outside, my room was at the back of the hotel and I was woken on each night of my 4 night stay in the early hours by either people leaving the casino or the dustman or other noises, I am quite a heavy sleeper so it does take some noise to wake me. As a result of this I was permanently tired which cast a shadow over my holiday.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Thank you once again for taking your time to write this review

"TT Course, Laxey Wheel, Electric Train"

5

robertwatton13, Bedford, United Kingdom
10/07/2018

The room was very clean and tidy overlooking the sea front.We went by car and for a small charge of £15 for 4 days parking.Great selection of food for breakfast all cooked to a high standard. Twice we stayed in the restaurant for evening which was very good.
Would highly recommend. It was our golden wedding anniversary.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Better than expeccted"

4

peterHarrow, harrow
04/07/2018

This Hotel does get mixed reviews and it did almost stop me booking. However, although it could do with some new carpets, the room, staff service and food were more than acceptable and I would stay again.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.

"Good food walking distance from Douglas"

4

Webdrifter, Durham
03/07/2018

Stayed here in the winter for 3 days, found the food great, basement casino interesting never tried the gym or the cinema. 2nd review. I had one of the rooms overlooking the sea which was great because you can watch the the Ferry and illuminations isle of man version. Room was very clean, bed comfortable not a lot of noise. Staff very friendly and helpful and very down to earth. I would come back here but I cannot imagine it in the summer with lots of tourists and a very busy sea front.
Hotel is a bit dated but not a problem

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

1. Far, far too hot. We were on the carpark side, with an ugly view, extremely hot rooms and no air con.
2. very ugly modern 70s style building. go along the prom and look for the ugliest hotel and you will find it.
3. Some terse service at times
4. You dont get the usual hotel newspapers or pleasant relaxing areas. No greenery
5. Gym was well equipped though.

"Dated hotel but still has charm "

3

User
30/06/2018

Stayed for a long weekend at this hotel. Yes, it needs updating and the mattresses have seen better days! However, the location on the promenade opposite the sea and the great staff make up for it. Only had breakfasts here and it was varied and good. It's based near town and handy to get to other places. Rooms were OK and cleaned daily. Overall I'm glad we stayed here but don't book it if you want 4 star luxury!

"The staff make this place great!"

5

Brooke H, Melbourne, Australia
28/06/2018

I've stayed at The Palace the last 4 years over the TT and will continue staying there as long as they'll have me, because of the staff if nothing else! No request is too big or too small and there is not a person in the hotel that doesn't say hello every time they see you. The rooms, despite not having had a refurb in recent times, are clean and comfortable and do the job! Location is excellent, food in the restaurant is tasty and varied, the casino is a bit of fun and the Chinese restaurant downstairs is great. I recommend taking a sea view room if available as not only do you get a nice view of the Promenade and te Irish Sea it's also great to have the option of opening the balcony door for the sea breeze when the rooms get warm in summer.

"Unimpresive inside & outside"

2

User
20/06/2018

This hotel is a let down. Main entrance is not welcoming.
food was very nice though. rooms clean but average at best. it is an average experience. gym and pool not impressive. the pool is very small and changing rooms are almost non existent.

"Lovely hotel"

5

tucks123, Richmond
19/06/2018

This was surprisingly a fab hotel ... little dated from outside but inside the bar and restaurant was good and reasonably priced to ... we did the takethat tribute and the food and entertainment was brilliant .. the food was fantastic ... the breakfast was great .. the rooms were good just extremely hot .. little bit disappointed in the fact we had 2 elderly people with us and they didnt have disabled facilities in the bathroom ... shower over the bath .. granted there were plenty of handrails even so they were unable to get in shower ...
Overall a great hotel lovely n clean staff very friendly on the sea front of douglas .bus stop / horse tram stop right out side .. approx 15 mins walk from the ferry terminal ..
Great hotel and would definetly recommend . X

"Great location with a sea view!"

3

yummydiarie5, London, United Kingdom
19/06/2018

Great location with a sea view ?? We always managed to find parking right at the front too which was convenient! Small but tidy room with a cosy bathtub ?? and comfortable bed. Easy access to lots of attractions on the island ??

"Visiting with Work"

3

CdeGaris, Guernsey, United Kingdom
14/06/2018

Large hotel situated on the seafront. Fairly generic hotel, with casino downstairs and gym next door. The gym facilities where included in the price of the room which was a nice touch. Food in the bar downstairs was surprisingly nice, as was breakfast the following morning. As someone who has to stay on the Isle of Man for 4 weeks, and stayed in several establishments this was one of the better ones, given the price on rooms etc compared to local B&B's.

"Enjoyable visit"

4

JoAnthony, Hertfordshire england
04/06/2018

We had a really enjoyable stay at the Palace Best Western in May. We found all the staff, whether in Reception, Restaurant, leisure centre all very helpful and friendly.
Our room was really comfortable with French doors ‘balcony' and a beautiful sea view.
It was cleaned and serviced to a good standard.
The buffet help yourself breakfast is plentiful from continental to full English , with lots to choose from. Plus items such as Manx kippers, porridge, poached eggs etc cooked fresh from the table menu. There are also an assortment of Danish pastries.
The hotel communal carpets do need updating etc, but look past this, and you will enjoy your stay.
We will stay here again when we go over to visit relatives.

"Good ~ Could be better"

3

User
03/06/2018

Stayed twice during April, the last time being a 5 night stay for work...its a good base, rooms clean & big. Reception team really nice & friendly! The negative was the lack of options on the restaurant menu especially vegetarian options....1 option?? This is 2018 there should definitely be a couple of options.

"love this place "

4

User
03/06/2018

this isn't the most fancy hotel on the island or the newest but it's location is great ample parking great breakfast and lovely carvery through the day
nice swimming pool, decent pleasant staff. I always ask for a room on the front with an opening balcony...lovely to sit with doors open with a coffee listening to the waves in the morning

"Needs upgrade"

3

User
26/05/2018

The hotel is in a great location on the sea front, the staff are friendly and well mannered, however the hotel is looking tired and dated and could really be make modern in appearance and standards within each room.

"Great hotel"

5

User
22/05/2018

Staff were all so friendly. Must mention mark on reception and John (I think) who managed restaurant both were so friendly and helpful. Food in bar and restaurant were great. We had a sea view room which was clean and comfortable. Would definitely stay here again

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, We will pass on your kind comment to Mark and John. We look forward to welcoming you back soon.
Again thank you for taking the time to write this review

"Would visit again"

4

Carol G, West Sussex, United Kingdom
21/05/2018

Excellent service with very friendly staff.Breakfast and dinner were fresh and plenty of choices.Hotel could do with a refurbish but overall a great weekend.a good position for buses etc a short walk to the town.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Good "

4

Aboshanab, London, United Kingdom
20/05/2018

Great Location in the middle of Douglas
Great Views if you got the sea views
Great Service and friendly team
Outdated need refurbished
Free WiFi working fine
Easy access to transportation and bus service

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.
Again thank you for taking the time to write this review

"Good breakfast"

4

marypa, Cambridge Uk
19/05/2018

We enjoyed our 4 night stay in Douglas. A great Seaview from our room..Worth paying for. A very good Chinese on the ground floor is worth a visit to.
Rooms are OK but could do with a face lift.
Breakfast was excellent with kippers poached eggs and fruit fruit as well as a full array of the usual buffet breakfast. It did get busy and the very nice staff had trouble coping.
Probably one of the better hotels on the Island

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, We will pass these on to our Front of House and Kitchen team.
Again thank you for taking the time to write this review

"IOM accommodation"

4

User
14/05/2018

Definitely worth a visit. Staff excellent. Rooms and general cleanliness very good. Did not use personally, , but in-house casino, and gym used by other members of party very acceptable. This is a large place with a reasonably good car park at back, but hotel is directly on the promenade and rooms we were in, were looking over the sea towards the harbour;

"Good value and great location with parking......"

4

Dean T, Brighton, United Kingdom
02/05/2018

We booked The Best Western because we are fond of the brand and my partner knew it was in a good position.
Firstly the staff were all very welcoming and friendly, the house keeping team did an excellent job. The room was very clean and tidy every day which made for a relaxing stay.
The parking is exceptional value at just £4 a day and was easy to park each time we took the car out and came back.
The hotel does feel tired in parts, the pictures on the wall are very faded and it just feels worn around the edges.
I did feedback to the lovely receptionist that in this ‘modern age' plugs by the bed are important as to charge any device had to be done on the desk no where near the bed. There were plenty of “blank plates” where plug sockets could go.
Otherwise a very pleasurable stay.
My iPad won't let me rate the below so
Service 5 stars
Location 5 stars
Cleanliness 5 Stars

"First trip to Isle of Man"

5

William H, Keith Scotland
29/04/2018

Had to travel from Liverpool by Catamaran as the ferry was cancelled on my outgoing trip and it was quite choppy but it was ok coming back to Heysham on the return trip.The hotel is situated on the promenade and my room was looking over the bay. The room was spacious and very comfortable with a big double bed and a good supply of hot water in the walk ion shower. The reception staff were helpful and i was dealt with in a timely manner, but the only down side that there was no free parking in the car park but usually there was free parking on the promenade. The restaurant had a buffet type breakfast and dinner but the choice was good and you could order of the menu if you wanted anything particular that was not on the buffet. although i thought that bit would be noisy with the casino and other attractions i was greatly impressed by the quietness all of my stay A very enjoyable trip.

"Sleepless night"

2

User
25/04/2018

A very noisy night with cars revving in the car park, noisy people slamming doors and talking loudly in the corridors along with the constant hum of the extractor system. Room too hot, one radiator which couldn't be adjusted and even noisier and drafty with window open.
Most uncomfortable bed I've slept in for a long time - a cheap springy mattress that pinged every time I turned.
Toilet tiny - if you sat on loo you'd knock your knees on the side of the bath.
A tired and grubby hotel, seriously not impressed.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Thank you once again for taking your time to write this review.

"noise noise noise"

1

shaunbolwell, Westbury, United Kingdom
25/04/2018

could not get to sleep due to the noise on 2 of the 3 nights we stayed, they put us directly above the main conference room where they had 2 events both of which did not finish until well pass midnight.
when I complained the first night they said it should be finishing soon, well it didn't, so wont be going back there again!

"Disgusting"

1

normanshawe, Moira, United Kingdom
24/04/2018

I have stayed at this hotel several times for business purposes. I again booked the hotel for a 3 day night stay in June 2018 . This was a direct booking and I realised later that day that I had made a huge mistake as it was close to the date my daughter was expecting her first baby and our first grandchild.
I phoned within 48 hrs and explained my dilemma to the hotel manager requesting a transfer of dates noting the exceptional circumstances but was informed that they would not give any consideration to my request to move the dates.
Best westerns inflexible and uncaring attitude to guests is something which anyone would find disgusting and reflects a poor understanding of good customer service and business savvy.
I certainly will not be recommending the Best Western hotels to anyone as I believe their behaviour and attitude to existing customers reflects that they do not value them .

"STAFF ARE BRILLIANT"

4

Janet P, Horley, United Kingdom
23/04/2018

Yes, the hotel is a bit tired, but it is very clean and comfortable and the staff cannot do enough for you, especially Daniel on Reception who was very informative and helpful answering all our requests and advising us on places to visit etc, Thankyou Daniel. We have to thank Vanessa in the main restaurant for breakfast, who was always friendly, smiling and very polite and accommodating. The hotel is very near bus stops and horse drawn trams which take you to all connections for ongoing destinations, and the hotel is opposite the beach. We had a sea view room which was a good size, with comfortable bed and good sized bathroom. Breakfast was excellent and the food that we had in the main restaurant, the bar and the Chinese restaurant were all very good and value for money.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, I will be sure to pass your kind comments onto Daniel and Veronica. We look forward to welcoming you back soon.
Again thank you for taking the time to write this review

"Two weeks on the sea front"

5

User
23/04/2018

Excellent situation on the Promenade. Good views of the Bay and harbour. Able to watch the horse trams trot by. Good breakfast included. Lifts to all floors (except street level). Ample parking at the rear, which is unusual in Douglas. Bus stops outside the door for exploring the Island.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"GOOD AND BAD"

3

TravellingLight43, Glasgow, United Kingdom
20/04/2018

First impresesion of Hotel is that it is a big concrete box of a place - entrance dreary and entire Hotel is in need of some refurbishment. Room at the back (404) horrible view over car park and fire escape. Bathroom small but clean. Room basic but adequate. Staff mostly very pleasant although we were disappointed on Thursday 19th April when we could not get a seat to have a bar meal and the girl on the restaurant desk did not greet us or even attempt to help or apologise (twice we tried) Breakfasts were ok with plenty of choice.we had one evening meal at the bar and the food there was good.

"Comfortable Stay"

4

Jah R, Manchester, United Kingdom
17/04/2018

Stayed here previously when visiting island although paid a little more for a double room than last time , £77 B&B. £4 parking for 24 hours.
Rooms good size and clean, staff very professional as you would expect. Had good nights sleep with bed and pillows very comfortable. Shower over bath is under powered for my liking but is adequate. Good breakfast with plenty of choice. Residents can use health club facilities if they choose to.
All in all a good base and convenient for the harbour and promenade.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Comfortable and welcoming "

4

User
08/04/2018

I have stayed at the Palace now a few times through work. It's comfortable, the food is brilliant and the view from the sea view rooms are stunning.
The staff are always friendly and attentive.
The hotel does look a little tired in a few places, but for the price you are paying you definitely get your money's worth.
They also offer a free mini bus service into town during the day, but the walk is so pleasant I normally only use it if it's raining

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, we look forward to welcoming you back soon.
Again thank you for taking the time to write this review

"Nice Hotel"

4

CrystalTips76, Stretford, United Kingdom
08/04/2018

We stayed at this hotel for one night whilst visiting the Isle of Man for a concert.
Yes it is dated (what do you expect for £50 a night?) but we really enjoyed our stay. We had a lovely sea view room which was clean and tidy, comfy bed and tea/coffee making facilities. Complimentary toiletries were provided which I didn't expect so that was a nice touch and I liked that the hairdryer was next to the mirror.
There is a gym, a pool and jacuzzi and sauna and steam room. The pool was lovely for a relaxing swim after a long week at work. Towels are provided for a £2 refundable deposit and a one pound coin is needed for the lockers in the changing room. Make sure you have a Manx pound coin as the lockers do not accept the new pound coins.
The breakfast buffet was lovely with a good selection of hot and cold food. There was also a menu with other items on like porridge, kippers etc, which could be ordered with the staff. For us, the food already provided at the breakfast buffet was more than enough so we didn't order from the menu.
We didn't use the bar or the casino so can't comment on these facilities.
Finally I would like to say that the staff were lovely! The lady on reception was all smiles, really welcoming and allowed us to check in early too which was good. The staff at breakfast too were equally nice, very polite and friendly.
If you're after a modern, state-of-the-art hotel this isn't for you, but if you're like me and are happy so long as the hotel is clean and tidy with a comfy bed and friendly, helpful staff then you'll be fine.

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Fantastic stay"

5

veronicakatsrikosy, Douglas, United Kingdom
06/04/2018

Stayed for a weekend get away with my family, we had the best stay! staff were amazing and very helpful also have great facilities. Definitely would recommend to friends and family. The food in the paragon restaurant was incredible it caters for gluten free, vegetarian and vegans!

"Great Night"

5

User
04/04/2018

Stayed here the other night for a tribute act, act was fantastic along with the hotel. Have stayed here in the past and always been great, and no doubt will stay again in the near future. To all staff keep up the good work

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind comments, we will pass these onto our team.
Again thank you for taking the time to write this review

"Grease and Dirty Dancing Theme night"

5

User
03/04/2018

We came to the event at the Palace as it coincided with our close friends birthday ....and we had a brilliant night! The event was so flawlessly organised which began with welcome cocktails in the Casino making us feel like VIPs were we could find a glass of fizzy and our seating plan. We were then we invited to our seats . I had kindly asked the team to decorate the table for my friends birthday with a balloon and a banner I dropped of the day before ...a great surprise for the Birthday girl. We were then invited to help ourselves to the carvery which was simply beautiful! There were waiters on hand to get drinks if needed. The main eveving entertainment began and we sang and danced the night away to all the favourites from the two movies. The preformers were fantastic and really encouraged audience participation....including a special performance for our Birthday girl! We finished the night off perfectly where it began in the casino. We all agreed it was a fantastic evening and would definitely go to another event in the future....

"Dirty Dancing/Grease Tribute Act"

5

User
03/04/2018

Great night had on Saturday 31st March for the Tribute Act, food was amazing and the tribute act was very good as well. Would definitely recommend to anyone and would definitely book again.
All staff were great as well.

"Lovely Stay"

5

batman572018, Greater Manchester, United Kingdom
03/04/2018

Great lively hotel, we had a really good time. The hotel has everything you can ask for, restaurants, bars, health club, casino and a cinema.
We had a meal in the Paragon restaurant - which was fabulous; lovely fresh food and the steaks were amazing.
Service was fabulous with every member of staff we encountered.
We will be back

"A bit tired"

3

Leicstourist, Leicestershire, England
26/03/2018

The hotel has become a bit shabbier since our last visit. It suffered from the extremely cold weather as the heating wasn't really up to the job. Bedrooms comfortable enough and spotless - the only real criticism was breakfast. This really highlighted what I call lazy buffet. The trays of food were full and had obviously been there for some time, so as you would expect the fried eggs were inedible, the bacon was rock hard and the sausages were solid. No one was replenishing - ideally there should be smaller amounts of food regularly restocked. Certainly not worth the £12+ per person we paid, one day the food was so tired I just had toast. Orders took a long time and poached eggs arrived so soaked in vinegar they were inedible. Just seemed there were not enough staff. They started to clear up 15 minutes before breakfast was supposed to finish, so many guests were asking for juice and so on that had been removed. But otherwise it was fine; we'd stay again but probably go elsewhere for breakfast. Internet was free.

"Brunch"

5

User
26/03/2018

Had a great Sunday brunch here with my family, service and food were amazing all for a great price.
It was help your self buffer and every thing you wanted was there, so much choice.
Great views from the brunch room of Douglas beach.

"Excellent value"

4

User
26/03/2018

We got a clean comfortable modern room, and an excellent breakfast, for a very good price.
We ate in the Chinese restaurant inside the Casino. That was good too, although I wouldn't have known it was there.

"Value not Quality"

1

JimVardy, Bucknell, United Kingdom
26/03/2018

If you want a cheap hotel, this is the place to stay. There are only 2 good things I can say about it: Its clean and the breakfast is great. Overall you pay for what you get. It's basic, tired, dreary, lifeless and dull. We had a suite, which although spacious lacked any form of quality or opulence. A 9 force gale blew through the poorly fitting patio doors. I had to get the Management to sort it, which they did by placing sellotape along the seals. I guess it did the trick! The bathroom had no radiator, so was permanently cold, The towel rail worked ridiculously from a manual switch, that was then governed by a timer. So in the morning the towels and bathroom were very cold. The bed was probably one of the most uncomfortable beds I have slept in. It would have been better with a piece of foam on the floor! The Casino is not much better. No modern gaming tables, just a dingy lifeless area. The Spa area was poor quality. Pool was cold, jacuzzi small and limited, changing rooms were dirty and overall the same theme as the hotel itself, tired and rundown. Sorry, just thought of another positive, great view from the pool over the esplanade. Overall, if you want a cheap night with poor quality facilities then you will be ok. For us, sorry but we won't visit again.

"Satisfied again"

1

Michael K, Spalding, England, United Kingdom
25/03/2018

Just returned from 5th visit in 6 months.As usual the staff were friendly and helpful and seem to enjoy their work. The bedroom was clean and tidy and it is well worth paying for a sea view. I have read some of the negative reviews but consider the hotel great value for money

PalaceHotelManager, Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. Thank you for your kind comments, I will pass these on to the relevant departments; however may I add that the point scoring system works in reverse (5 Excellent - 1 Poor).
We look forward to welcoming you back soon.
Once again thank you for taking the time to write this review

"Disappointing Bar snack"

2

Jan295, Douglas, United Kingdom
20/03/2018

I meet with a group of friends prior to a meeting for a drink and a bar snack. Last night 3 of us ordered egg sandwiches and salad. The bread was very dry and the filling was rather small, the chips and salad were fine but overall a bit disappointing and not what you expect from a hotel. Had to request cutlery

"Good stay"

4

Bik1973, Dublin
19/03/2018

We got an online B&B deal for this hotel over Paddys weekend for £45 per night which as it turned out was excellent value.
The bus from the airport drops you directly outside the hotel, the hotel itself has a bit of a dated feel but the staff were very helpful and the room was small but comfortable. Not being a gambler I didn't go to the casino or even have a drink in the hotel bars as they didn't particularly look great for spending an evening. The hotel is a 10 minute stroll from the centre of Douglas and there are better options there for the evening. There is also a derelict nightclub at the front of the hotel which is a bit of an eyesore, no idea if it's being refurbished or not.
The buffet breakfast was excellent, a choice of cooked breakfast items, fruits, cereals and pastries. There is also the option of having freshly cooked kippers (I'm sorry I didn't see that on the menu until after I'd filled up on sausages and eggs).
Overall I enjoyed the stay, it was particularly good value for the deal we got.

"Value for money"

3

extremered, Douglas, United Kingdom
19/03/2018

The price reflects the caliber of the hotel. Was a very good hotel in it's day but sadly that was some time ago. Quite noisy and the rooms could do with a make over. The health club is of a decent standard and the breakfast is quite impressive.

"Overrated "

1

apacheman, Basildon, United Kingdom
19/03/2018

We arrived Friday evening hired a car and headed to the hotel only to be told there is a £16.00 charge to park the car!!..... went to the room only to find it was the coldest in the whole of this dilapidated so called 4star hotel..... breakfast isn't at all appetising.... was glad to check out wouldn't even rate it 2 star won't be recommending this to anyone... rude staff at check in and over zealous bouncers on the casino door

"Short stay"

4

User
17/03/2018

Very good for a short stay. Breakfast could have been better. Everything had been stood for quite some time. Would still stay there again. We arrived at 10.00 am and didn't expect to be able to go to our room. However the receptionist allocated us another room which was ready so that we could put our bags in and hang clothes up.

"Worth a visit, great staff and views"

5

SmilerTravel, Lancashire, United Kingdom
14/03/2018

Recently spent 4 nights including all inclusive in the hotel. I agree the hotel maybe a bit dated but it was clean, comfortable and the staff a huge asset. We had a couple of little hitches, one nothing to do with hotel, and nothing could be too much bother for them. Well done and thanks again to the hotel receptionists.
A great choice of food and plenty of it. The food was of a high standard and served promptly and professionally. Maitre Ds were professional and friendly.
Visted the casino and the staff were very professional but friendly which was great when you are a novice. The Manager in charge was very approachable and informative, great for beginners and gamblers.
Bar had great service for lunches etc. Friendly staff.
Only thing was we couldn't find a lounge just for having a drink and chilling but maybe that was because one of the bars was closed and the club but that could be due to it being off season.
Room was comfortable with plenty of storage but could have done with extra seating in the room or on the balcony.
Worth visiting, we'll be back.

"Palace Hotel Douglas "

5

sarahbaines2014, Manchester, United Kingdom
11/03/2018

Just spent 2 nights in the Palace Hotel Douglas IoM with a large party of friends and family. Despite the tired modern exterior which is at odds with other historical seafront properties, I couldn't have been more impressed with the service, food and amazing sea views. Our entire party enjoyed the varied meals ordered and the breakfast was amazing (my husband is a hotel breakfast officiendo and he was very impressed). The decor is tired but everything was clean, rooms thoughtfully well stocked and did the job. Staff we're extremely friendly and helpful and I would absolutely stay there again and recommend highly.

"Excellent couple of days stay"

5

Mark A, Carlisle, United Kingdom
08/03/2018

I stayed here for a couple of nights as I was working in the area, at first glance the hotel is a little dated but don't let that put you off, the staff are all really nice and very helpful and the food is excellent. I'll be back in a few weeks to stay for a week so I'm looking forward to staying again.

"Pleasant Stay"

4

lauralaura2017, County Dublin, Ireland
28/02/2018

Stayed here 3 nights recently. The hotel is a little dated but our room although small was spotlessly clean and very comfortable. The sea view was amazing and I enjoyed hearing the waves at night. The staff were all extremely friendly and we were given our room hours before check in which was great after an early flight. The food in the bar is also nice. Would stay again.

"Another lovely stay"

5

User
28/02/2018

Staff extremely attentive, food delicious and a great vibe in the casino.
Health club looks fantastic since last visit. Still believe this has to be the best place for breakfast on the island. Lots of choice and staff lovely.

"Tired but worth a stay"

4

User
24/02/2018

Having been a local for 19 years and attended many functions and weddings at the hotel my husband and I decided to stay overnight following a function. Don't mind paying £4 to park the car overnight but standing in the freezing cold whilst trying to find coins that it would accept was a pain . Yes hotel is dated and could do with refurbishment but Check in and check out was efficient and staff friendly. The sea view room was adequate and clean, bed was comfortable, free WiFi worked perfectly, we had a generous supply of tea/coffee and milk and - a big plus for us ladies - the hairdryer was actually plugged in above a large mirror in the bedroom! Breakfast was good, plenty of choice and was constantly replenished with a toaster that toasts the bread first time. So all and all good value for money if you aren't bothered by the tired decorations.

"Hell on iom"

1

buster0608, Douglas, United Kingdom
23/02/2018

It's the worst hotel we have ever been too, the staff look like they want to make you in to mince meat nobody can speak English!and it's your problem because your English speaking! In the Isle of Man,Really is horrible from top to bottom can't think of a good bit so I will leave it at that.

"Nice but a little dated"

3

JoandJamie, Leyland, United Kingdom
15/02/2018

Stayed here for 4 nights on business. The room was nice and clean, simply decorated. The veiw was amazing however. The carpet was very threadbare in places and worn, and the wind from outside was loud (although I quite liked the sound of waves) The balcony would not open at all, seems the door is stuck.
Majority of staff were really friendly and helpful, however one or two were a but dismissive.
I would stay again though :-)

"Tired, old and desparate for demolition or a major refurbishment"

1

Alan T, Lincoln, United Kingdom
12/02/2018

This claims to be a four star hotel and one of the best in Douglas, it would be 2star at best anywhere else and if that is one of the best in Douglas I feel very sorry for residents of the other hotels
The hotel is very tired and tatty, our tiny room has the cheapest and most uncomfortable mattresses that I ha e ever encountered in an hotel
The devour and fittings were tatty with paint peeling on the celeing and mould on the shower tiles and paint peeling off the bath panel
The one saving grace was the friendly and professional welcome at reception
I would not recommend this hotel

"It's got parking... but very dated.. I'd stay somewhere else"

2

User
01/02/2018

The hotel is run down, really needs pulling down! It's dated and the evening meal is poor, could only bare to eat there once. The room was ok, but again felt like it needed some attention. I actually slept fairly well. The staff where friendly and couldn't be faulted. They know it's s dump and quite clearly scared people complain

"Our weekend"

5

johnhU7405JZ, Birkenhead
28/01/2018

We stayed here for a weekend with 6 other couples . We had a lovely stay . The rooms where lovely the breakfast really nice there are pool facilities and a casino for late night drinks all in all a very enjoyable stay

"Good for money but unlikley to return"

3

Mabs72, Wirral, United Kingdom
28/01/2018

Good value cheap and food was really nice. Staff were all lovely and very helpful . Pool was nice. Only problem was large groups of leary blokes... pissed singing and swearing in the restaurant and bar. No problme with this if you are on a group holiday but not my type if thing so would look else ..

"Very tired. "

3

User
27/01/2018

We initially booked the hotel as our long haul holiday had been cancelled due to serious weather problems. We needed a break and decided the Isle of Man would be an easy getaway, I booked directly as we use this chain at work. On arrival everything seemed ok, we checked in, I had booked a premium room with a sea view. The room was very dated and tired, bits falling off the wall and a horrible musty smell all over, later I found out this was from the leisure centre directly beneath us ! We rolled with it as price we paid wasn't too bad. The breakfast was good and the service was fine.
However one morning we were dragged from our beds at around 7.30AM with the fire alarm going off ! We were ushered down the stairs in our pyjamas and slippers and spent the next 45 minuets shivering in the car park while the fire brigade arrived ! Eventually we were let back in. Explanation, no, apology, no, the whole thing was just brushed under the carpet ! On checkout I mentioned the situation and was told it's not the first time and definitely not the last !! Disgusting, spoilt the last two days of our holiday to think the staff and management thought this was a joke.
Stay at this hotel with peril.

"Conference Event"

5

User
25/01/2018

I recently attended a business conference here.
From start to finish it was extremely well organised.
Staff and management were fantastic through the entire conference and every little detail was taken care of.
Great staff, lovely food, perfect location.

"Needs to be demolished."

1

Simon M, Southampton, United Kingdom
23/01/2018

I would have said this was the worst hotel on the Isle of Man but that title belongs to the Trevelyan down the road. Had several terrible nights sleep here before getting the company to rescue me and book me into The Sefton (a godsend). Once upon a time about 50yrs ago this place may have been half decent but time has taken it's toll and it is an eyesore that needs to be swept up by the sea. The casino is laughable at best. The 'health club' is an accident waiting to happen.

"average hotel"

2

User
23/01/2018

you get what you can expect for the amount of money you pay. we had a room for two (single beds) facing the parking lot, for 2 nights. ca. 100£. no breakfast. the staff was very friendly, we got to check in earlier as the ferry arrived at 6am in the morning. normal check in time 16:00 p.m!!! there is free parking and the promenade is a 2min walk away. it is also just a short walk into douglas town centre. the hotel is old.... very old. the matresses are dirty and bouncy/hard, kettle rusty, furniture dirty and very used. do not look too close. there were also building works going on as well as a fire alarm in the morning (not the hotels fault) that got us out of bed and outside into the cold. i think this hotel needs some renovation, it is about time!!!! we are not a picky couple and stayed in a lot of hotels due to our work, but this one was by far the worst.

"Disgusting Hotel"

1

User
21/01/2018

My business travel company booked us into this hotel. Upon arrival even from the outside we knew we were not staying here. The first thing you notice when you arrive is the smell, you can smell the dirt. You cannot tell the colour of the carpet in reception as it is so filthy. We asked to see a room which was although tidy was was small, but again the general smell ment I was doubtful of the true cleanliness of the room. This place really needs knocking down and rebuilt. The only positive I can right is that the staff are amazing, so helpful and polite, even assisted us in rebooking into another hotel.
Best Western you are damaging your brand being associated with this hotel.

"Bit dated but clean & comfortable"

4

NottsGirlsontour, Nottingham
20/01/2018

I chose this hotel over the Sefton (stayed there before) and Welbeck (looked nice) because of the price and sea views.
It was clean, comfortable & the standard sea view room came with a sliding door and balcony.
Breakfast was £8.95 extra but plentiful with freshly cooked options including Manx kippers which were delicious. Ready to go options were the usual full hot breakfast items (good quality) cheeses, cold meats, fruits, pastries, breads etc.
Staff were all very friendly & helpful.
Wi-fi was hit and miss. I'm sure I could have sorted the problems out at reception but I wasn't that bothered so used 4G instead.
I didn't have a car but was told parking would have been extra. Alternative parking is available on the road outside.
The health club looked well used by locals.
There a casino open until the wee small hours if a flutter is your thing.
I'd stay again as the location is good, it's cheaper and less pretentious than the Sefton and the front facing rooms have the Douglas Bay view.

"Just awful, possibly the worst hotel I have ever seen!"

1

Caymanmikey, Providenciales
17/01/2018

The hotel was booked for us by our Travel agent for business and on arrival in the car park I could see things were already out of place. When we walked into the reception area the smell of dirt just hits you like wave, it's unbelievably pungent like rotten eggs and bad meat. Before we checked in we asked to see a room to see if it was any worse or possibly better than the lobby areas. It wasn't, the carpet was so dirty you struggled to see what colour it originally was. Needless to say we didn't stop and ended in an amazing hotel down the road. Best Western shpuld be ashamed to put there name to this hotel, it cannot possibly meet their brand standards. Our business host said they stopped putting people in the hotel years ago because of issues like bed bugs being reported. Please do yourself a favour and do not book this hotel. I suspect it only survives because of the Isle of Man TT races where people have limited choices. Nightmare avoided!

"EMBARRASSING TO SAY THE LEAST !"

1

JoAnthony, Hertfordshire england
12/01/2018

Our Room 296 was tiny. Like a single with a double bed squashed in an alcove. There was only about 10” either side of the bed. The heavy velvet curtains were far too long so caused a trip hazard.
Shower was either scorching hot or freezing. You couldn't control it.
There wasn't any drawers or shelves for storage, only a wardrobe with 6 coat hangers. We were living out of suitcases for 10 days.
Then on our 7th day, as we were eating breakfast in the hotel we were approached and asked to confirm our room number by several staff. Then whilst we were trying to enjoy our breakfast, we were approached again, telling us that we had been eating breakfast, but we were on room only basis, and had not paid for breakfast ! This was in front of fellow guests and staff. I had to leave my breakfast and go to our room to get the Hotel Confirmation, proving that we had booked and paid for Bed and Breakfast for 10 days !
They just said, there's. Mistake somewhere, our records show Room 206 is room only !
We always make sure We book and pay for breakfast everywhere we stay because of my husbands medication.
There wasn't any drawers or storage s

"First trip to Isle of Man "

4

listo1987, Moreton, United Kingdom
07/01/2018

My trip to the Isle of Man was brilliant and this hotel was perfectly located. The reason I chose this hotel was due to the swimming pool for my son.
The room was fine and had everything you would need. The tea and coffee supplied was very generous and we used this service several times.
The bed was comfy and all towels where in the bathroom. The ONLY thing which was wrong with our room was the plug in the sink would not come up, the release at the back of the tap. Was broken but we realised this when cleaning our teeth at night so didn't bring it to the attention of the hotel as it was only a minor thing as we where only staying one night.
The only reason I chose to give this a 4 star and not a 5 star is the fact that when i went for dinner at the hotel restaurant with my son I walked past a function room which seemed to have either naked butlers involved or something along those lines. I personally didn't mind but it kinda weirded my 8 year old boy out which lead to quite a few strange and unnecessary questions over dinner. Slightly inappropriate.
The staff on reception where very helpful and friendly.
Breakfast was REALLY nice and had plenty of choice !! Casino at a glance also looked very good.
4.5/5 probably would have been my review but trip advisor doesn't do half marks.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. Thank you for your kind comments and I am glad that you enjoyed your stay with us and wish to give us more praise than you are able. I must apologise however for what you saw when passing by one of our function rooms, the client had organised for topless butlers to attend. I assure you that this was an adults only function and no children where in attendance and the butlers where confined to the function and where not permitted to move around the hotel whilst topless. It is unfortunate that your son happened to peer through and see them and I hope that following conversation was not awkward.
I hope that this has not put you off staying at our hotel in future as in light of this your seem to have enjoyed all other aspects of your stay, we hope to see you again soon.
Again thank you for taking the time to write this review

"Very disappointed"

1

John R, Douglas, Isle Of Man
06/01/2018

Having stayed in this hotel four times in the last four weeks without a problem, i called up tonight to check availability.... no problem loads of rooms, we turned up after midnight to be told yes we have rooms but we can't sell them as its gone midnight??? so just had to endure a 50 min taxi ride home, what a nonsense you have lost a good customer.... i believe you are struggling as a business? no wonder... :)

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for bringing this to our attention.
We will look in to why this happened.
Regards

"Review"

4

olusolamartina, Dublin, Ireland
02/01/2018

All staff was friendly and helpful. The room was comfortable and clean and the bed was comfortable. There was a good range of food choice at all meal times. It would be great if the rooms had refrigerators.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. Thank you for your kind comments and I am glad that you enjoyed the menu that was provided during your stay, I hope you come back and visit us again soon.
Again thank you for taking the time to write this review

"Exceptional value for money"

4

William Martin P, Waltham on the Wolds, United Kingdom
01/01/2018

I stayed on my own but I was on the IOM to visit family and spent relatively little time using the facilities. This hotel offered an exceptionally good value package for six nights bed an breakfast over the Christmas period. The hotel was built (I think) in the sixties and is a bit dated in design. It is well situated on the promenade and is clean and well run. The breakfasts were excellent. There is a gym, a restaurant, a bar and a Casino but I did not use any of these. The beds in my room were in my opinion not as large or comfortable as in similar "chain" hotels. The wifi was average.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. Thank you for your kind comments, and I hope that you will return to use and make use of the facilities that we provide that you did not get chance to indulge during your recent stay.
Again thank you for taking the time to write this review

"Value for money, ( if a deal with hotel direct)"

4

Mike J, Manchester, United Kingdom
25/12/2017

All staff professional & friendly. Room could have done with basic maintenance checks prior to stay. lights/ one broke/ one faulty.mattress- one needed replacement.
Food good ,health club good.
Restaurant staff friendly. duty manager adjusted radiator valve on 2 nd day as it was off/stiff . Basic maintenance would have made a big difference for 1 st uk best western visit !!!

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. Thank you for your kind comments, we are currently in the process of replacing our mattresses with a more modern and comfier style, I apologise that your room was not one we have gotten to yet .We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Good hotel"

4

I1937UPrachelc, douglas, Isle of Man
18/12/2017

overall excellent hotel, great location, very clean, good facilities, very good breakfast, a little lacking in choice but good quality, corridors a bit dated. swimming pool and sauna excellent and attentive staff.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
hank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. Thank you for your kind Very kind comments regarding all aspects of the hotel .We hope you will come back and see us again soon and allow us to provide you with an equally enjoyable stay
Again thank you for taking the time to write this review

"Great hotel"

4

Karina G, Brighton
16/12/2017

Lovely staff, breaskfast was lovely, could do with slightly comfier mattresses!!! Great location, beautiful sea views. Shane you have to pay additional to park in the hotel car park. Excellent value for money.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. Thank you for your kind comments, we are currently in the process of replacing our mattresses with a more modern and comfier style, I apologise that your room was not one we have gotten to yet .We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"No Charity at this Hotel"

1

germojo, Newtownards, Co Down
10/12/2017

After booking and paying the full amount for a 2 night stay.
My son and daughter in law staying for a wedding on Sat 9th Dec
Their flight from Dublin to IOM was cancelled at the last minute.
Bad enough that they missed the wedding but when they contacted the Hotel for their
Money back the answer was a Big NO
Pay your money up front and not a penny back.
SHAME ON THIS HOTEL

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I understand your frustration with this situation.
However those are the terms agreed upon booking an advanced purchase rate that the rate is non-refundable or transferable which is stated clearly. Many hotels as well as the Palace have the same terms and conditions regarding advanced purchase rates.
However I do understand your frustration and I apologise for any distress or inconvenience this may have caused you. Thank you for taking the time to write this review.

"Very worth a visit"

4

Jennifer P, Ramsey, United Kingdom
08/12/2017

Stayed here for 7 nights December. Room was very good, clean, well serviced every day and nothing was too much trouble for a few extra bits . Room nice and warm. Paid extra for a front room which was worth it. Ensuite a bit small but perfectly adequate. Dining was really good. Dinner was 2 courses at £18.50 a few pounds more for 3. Plenty of choice and steaks etc could be ordered as extra. Very good value. Breakfast plentiful and first class. Paragon Bar was pleasant to sit in after a meal with seperate bar etc. Staff very friendly and helpful. Hotel is lively with guests and visitors so plenty of 'people watch'!! Yes the hotel externally is tired and needs refurbishment/modernisation but certainly our experience from 'inside' was very favourable. Right on front close to bus stops and taxis available from hotel reception. Leisure complex / WIFI available. Recommend a stay.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. Thank you for your kind comments regarding the rooms and dining facilities. I am glad that you enjoyed your stay here with us and I hope that you will consider us for your next stay.
Again thank you for taking the time to write this review

"Great place great value for money "

4

Paco B, Liverpool, United Kingdom
05/12/2017

Look if your looking for the Hilton you've come to the wrong place!
Yes it's dated yes it's crying for an up date
But it's clean the staff are lovely & very helpful
The bed is comfy & clean & the breakfast it's a belter !
That's it as in value for money you can't fault it
If you were bought up with a silver spoon avoid this place
But for your average joe blogs there is absolutely nothing wrong with this place & I look forward to staying here again !
Great views too so that's a plus !

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. Thank you for your kind comments, and I am pleased that you enjoyed seemingly every aspect of your stay with us. We look forward to seeing you on your next stay with us.
Again thank you for taking the time to write this review

"Has seen better days"

2

jjbrien, Dublin, Ireland
02/12/2017

We got off the bus from the airport which dropped us right to the hotel door. On entering to what looked to be a basement we had to make our way up to the first floor we noticed a very musty smell coming in form the entrance from the street. We then made our way upstairs via the lift. The hotel is a bit of a maze its not the best laid out. Checked in no problems and made our way up to our room which was a double deluxe room. On first glance the room seemed fine, but my wife pointed out the sofa in the room looked like it came from a well-known discount furniture shop. We both decided to sit on it. It was very uncomfortable and not what we would expect from a hotel that claims to be 4 stars. I then tried out the bed to discover the bed was equally as bad it seemed that the mattress was flat and hard. Hotel not doing so good. Overall this hotel is rather dated and its showing its age. It used to be a Hilton but it would seem that when Hilton left so did the investment in this hotel. I wanted a weekend to remember as it was our 5-year wedding anniversary but it will be remembered in a bad way. We asked the housekeeping staff if they had anybody wash left as after we showed the ones in the room ran out. She found us the last 2 bottles in the entire hotel, now I am glad to have got these however a 4-star hotel should keep a good stock of these things. When we went out for the day they made up our room but forgot to give us towels they took the old ones and never replaced them. Overall, I am very disappointed with this hotel and would only give it 2 starts not 4.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Don't be fooled by the exterior."

4

jenniferrF371KG, Harrogate, United Kingdom
21/11/2017

I last stayed here some 20+years ago - from the outside, the hotel looks a bit dated and in need of modernisation. However, the excellent staff, and service and quality breakfast make up for any doubts you might have if you have prejudged the hotel on it's looks. I would definitely recommend and stay here myself again.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. Thank you for kind comments regarding the service provided by our staff. Also I am glad that you found our breakfast to you liking and I hope that you do indeed return to see us again
Again thank you for taking the time to write this review

"Metrfc "

5

User
20/11/2017

Just back from this great value hotel.the staff from reception through to chambermaid where excellent and always happy and helpful. Breakfast was good plenty of choice and pool facilities brill.definately will be returning.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. Thank you for kind comments regarding the helpfulness of the staff and the facilities and food that we provide. We look forward to seeing you again
Again thank you for taking the time to write this review

"You get what you pay for."

3

Kev P, Manchester, United Kingdom
20/11/2017

I'll start with the only bad point , all of our 4 pillows smelled of stale sweat , they were that bad I actually had to ring reception when we got in after a night out and request they were changed at 3am , the 4 replacements were better but still smelled sweaty so I just threw a towel over them and slept on that .
The room was fantastic , the view was awesome , the breakfast was great and staff were fine , just the one bad point as mentioned above.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. Thank you for kind comments regarding the room, and staff. I can only apologise as to the state of your pillows/cases an investigation has been opened as to why this was the case as by standard they are washed on a regular basis. I hope you come and stay with us again to allow us to provide you with a superior experience.
Again thank you for taking the time to write this review

"Business stay in November "

3

seekeroffortune2013, Durham, United Kingdom
19/11/2017

Work weekend stay with a colleague (and friend). We booked a twin room with sea view which is probably worth it in the summer but in early November it's not necessary, although you do get a nice sun rise in the morning.
The room was kept clean and fresh towels provided. The breakfast provided by the hotel offered excellent value and a good range of choice.
Only real issue was the attitude of some of the staff at the casino and the need to pay to park at the hotel on top of the booking fee.
The hotel is also located a decent walking distance to the bars and restaurants

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. Thank you for kind comments regarding the rooms. I do apologise for the attitude you received from staff in the casino, this is however run independently from the hotel but I will pass on your comments.
Again thank you for taking the time to write this review

"Best western hotel douglas"

5

User
07/11/2017

2nd time been and once again a top place to stay love it staff were brill rooms very clean and tidy totally recommend this place close to the town centre easy jump on tram and buses the stops are outside hotel

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. Thank you for your kind comments, I am glad you found our staff accommodating and nice to see that you are a returning guest.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Fabulous"

5

993gh, United Kingdom
07/11/2017

I attended a wonderful function held at this hotel. The food was fabulous, the service was superb and highly attentive. The manager running the room could not do any more for us. Overall this is a fantastic hotel and a marvelous venue to hold any type of function.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. I am glad that you enjoyed our function we strife to please all and conduct everything with a professional manner, any appreciation of this is always welcomed. We hope you will come back and see us again soon
Again thank you for taking the time to write this review

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. Thank you for your kind comments, I am glad you found our staff accommodating and our prices reasonable.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Disappointed "

3

kelly m, Manchester, United Kingdom
06/11/2017

This hotel was cheap and perfect for a last minute, low budget trip.
Positives
- breakfast was delicious and there was lots of choice and good service.
- There is a Chinese restaurant in the casino that is worth a visit.
- Cheaper option than other seafront hotels
Negatives
- The room was too warm and we were unable to control heating or open a window.
- the room was very noisy and overlooked the car park, we could hear the generator and late night casino guests throughout the night.
- the hotel was advertised as having a pool, this was out of service when we arrived which I was disappointed about.
A taxi from the ferry port to the hotel cost around £5/£6.
Wouldn't book again but enjoyed the stay overall.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I Thank you for your kind words regarding the front of house and service staff.
I Apologise that the pool was not in service during your stay the hotel is undergoing renovations however as we are a non seasonal hotel these projects must be completed during operating times it was unfortunate the refurbishment of the health club was in progress during your stay.
Again thank you for taking the time to write this review

"Pleasant Stay"

3

Suebre, Stafford, United Kingdom
02/11/2017

Stayed here for 6 nights. First impression really poor as came in via the casino entrance. Really tatty and in desperate need of refurb. However the upper floors had been redecorated and our room was great. Ask for a sea view room. Fabulous. Coffee, tea etc regularly replenished as with toiletries. Hairdryer, ironing board and iron in room. Plus a small safe. Staff great. Always smart, attentive and smiling. Breakfasts superb. As well as the usual full English or continental style you could order delicious Manx Kippers or poached eggs.
We did however have a very poor evening meal which felt like the food had sat around for ages-- very dry. And I would not consider one choice of carved meat a carvery!
The other huge disappointment was that the swimming pool was being refurbished and this had been one of the reasons that I chose this hotel.Parking great. I think it was £15 for 5 days and worth it for the car to be parked in the shelter of the hotel rather than at the front. Certainly not the prettiest of hotels but worth it for the position and view.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Thank you for you comments and I am glad that you found you room and amenities to your satisfaction. A mixed review regarding the restaurant however all comments are useful to help us know what we are doing right and what areas we need to make improvement or changes. I do apologise that the refurbishment of the health club was in progress during your stay, as a non seasonal hotel any improvements must be carried out during operational times and it was unfortunate that your stay with us fell during this period. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Budget"

3

Counting_Boy, Reigate, United Kingdom
31/10/2017

The world has moved on a bit since this hotel was designed and built.
The location is good, being in the middle of Douglas bay, overlooking the promenade.
The rooms are basic but functional, but the beds are a bit old. The main problem is noise. Anyone in the corridor or in an adjacent room sounds as though they are in your room. There is no sound-proofing at all. The rooms at the back also overlook the main entrance, which gets noisy when the casino closes half-way through the night.
The staff are pleasant and efficient, but seem a bit worn down by the sort of customer staying for the casino and the late drinking.
On the "plus" side, the breakfast is excellent.

"Better value for money elsewhere"

2

Goldwhispers, Cape Town Central, South Africa
24/10/2017

Having stayed at the Best Western Several times in the last few weeks as I am contracting currently on the Isle of Man. I have a few opinions on the place - The one good thing i have to say is that most of the staff in the restaurant are really friendly and helpful and most of the people at the front desk too. The other good thing is the gym.
The issues i do have with the hotel is the following;
The beds for the most part are really uncomfortable in my opinion. The restaurant food is very average in my opinion and over priced. Basically you can get much better value for money elsewhere. The rooms that dont face the ocean are quite noisy due to the parking at the back and often have kitchen smells coming through from the vents at the back, as well as refuse removal in the morning. The hotel overall is really dated and seriously needs a make over in my opinion.
I accept that no hotel will ever be perfect, but the deal breaker for me not every staying there again is that the reservation department are completely incompetent when it comes to customer service, being someone who has stayed in this hotel several times now, one week i double booked 2 hotels on the island in error. I had prepaid for my booking with best western and i asked them if i could move the week i had booked to a later week. Because i had booked at a preferential rate, which was literally a discount of probably around £20 they refused to move my week to a later week because it would be unfair to other customers due to the no change refund rate. Quite honesty this kind of customer service that is unable to apply any sort of discretion is truly the mark of an unsympathetic and uncaring company. I will not stay with Best Western again if they are unable to apply some sort of discretion for reward loyalty, i have a long contract on the Isle of Man but i have found much better value and customer service elsewhere and will not stay at the Best Western again.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I Thank you for your kind words regarding the front of house and service staff.
The Hotel is undergoing renovations however as we are a non seasonal hotel these projects must be completed during operating times which does slow the process.
On the matter of your double booking I can understand your distress regarding the inflexibility of this rate, however these are the terms and conditions accepted at the time of booking as is the case with many hotels, this policy is not exclusive to Best Western.
I am sorry to hear that you do not wish to return to us. I hope that you re-consider this decision and consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Evacuated to the Sefton, the night of the storm when part of the roof blew off!"

4

PeterFryer1952, Bristol, United Kingdom
24/10/2017

Stayed for 7 nights on a Flight plus hotel deal. Comfortable and warm, dated but just a short bus or tram ride across the bay to Douglas. Very exciting 'evacuation' on the 16th as our room was directly below (but several storeys lower) the collapsed roof. The hotel staff were brilliant, provided tea and coffee and organised transport to another hotel for the night whilst the damage was assessed! Would certainly stay here again!

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Evening "

5

User
23/10/2017

My husband and I decided to treat ourselves and spend the night in Douglas. I booked a room at the palace. We booked a Seaview deluxe room. We had a couple of drinks in the bar which was very nice and then we went up to our room which we were very impressed with. The room was large with a lovely Seaview. The bed was very comfortable. The room and the ensuite were very clean. We booked a table in the Chinese restaurant within the casino and we thoroughly enjoyed our meal and had a little gamble afterwards. Would definitely stay again.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Dated"

3

CathJohnston, Downpatrick, United Kingdom
19/10/2017

As a child this was were we stayed on family hoildays so I was very excited to share this with my daughter. I was rather disappointed. This hotel is old and dated. it really needs a major refurbishment both inside and out. The rooms were clean however I was horrified when the used towels that we had put onto the floor for changing were folded and rehung again for use. I can honestly say I have stayed in many hotels and have never experienced this before. looking past that the staff on the whole were very nice and friendly. Breakfast was also good with an excellent selection of hot and cold items.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Look past the dated decor and enjoy"

4

User
16/10/2017

First things first, the front entrance off the promenade near the bus stop is actually the rear entrance. If you enter off the promenade you will have to go up two flights of stairs and then across to the rear to find reception. The lifts do not normally go to the promenade level except for staff. Not an issue if you come by car, as the car park is at the rear and leads straight in to reception. Check in was very quick and we also managed to get our room keys several hours before check in time stated. Room 429 was located on the top floor and had a balcony with great views of Douglas bay. The room itself is a little bit dated with some worn furniture, but nothing serious and very clean. Everything worked ok, but you had to be patient to get the temp right on the mixer shower. Bed was on the firm side, but once we got used to it we slept fine, with little noise other than some wave and traffic noise on occasions. The free WiFi worked fine in the room and was fairly speedy. Buffet breakfast was excellent and plentiful, with pretty much everything you could want including freshly cooked specials such as Manx kippers on request. All restaurant meals are carvery style, so we opted for bar meals instead that were plated and served to your table. Tried several different meals and all were excellent and reasonably priced. Drinks prices also very reasonable and even cheaper in the separate slots lounge and bingo area which can only be accessed by going out of rear entrance and walking 30 metres or so up the promenade. When entering there you just need to show your room key card as it is usually a members only area. We played Bingo and also the slots which seemed to be on the loose side so came away with a small profit. The slots are mostly casino type multi line video style, although hardly any newer machines. The vast majority operate on a chip card that you move around with you and can be credit loaded at cashier's desk or by notes in to machine. Back inside the hotel we had a look in to the main casino where the table games are, but found it to be very quiet and to only have a very limited selection of machines. Cannot comment on the pool area as annoyingly it was closed for a refit during our stay. We did send a couple of emails to the hotel in respect of the closure that have still not been answered!. To sum up, we felt that the hotel offers good value and as long as you are not looking for a top quality room is perfectly adequate. With the bus from the airport stopping right outside the hotel and only a 10 minute walk to the electric railway terminus the hotel is in a great location, so we would certainly stay again if visiting IOM.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Good Hotel"

4

Dec35z, Lytham St Anne's, United Kingdom
16/10/2017

I've stayed here 6 or 7 times now on our annual visit to family. I can honestly say that this stay was the best so far due the friendliness of all the staff we encountered especially the chamber maid (Laura?) who couldn't do enough for us, the reception staff and the staff in the restaurant who were all efficient and pleasant. The breakfast is always a massive plus point at this hotel and it didn't disappoint this time either.The room has everything we need, a comfortable bed, hot shower, tea & coffee and a beautiful sea view. As it stands, I wouldn't stay anywhere else on the Island as the Palace is in a great location, good value for money and meets all our needs when visiting family. Thank you!!

"Great location on the seafront"

4

Jakki P, Leicestershire, United Kingdom
16/10/2017

This is the second time we have stayed at this hotel. It's not a 5* hotel, so don't choose it if you are picky. It's clean, and if you are on a B&B basis, there is a large choice for breakfast.
The staff are lovely. Everyone is extremely helpful.
We would definitely stay here again for a one week trip.
Note: October holiday - not for the TT or Classic this year.

"ok for a short stay"

3

pujro, Lancashire, England
15/10/2017

To repeat what many others have said, it needs some updating but for a short stay it was fine. To be fair, it was the cheapest sea view room on the prom at the time of booking. We were on the fourth floor and there was still traffic noise that may disturb some, largely due to the poor fitting sliding window and aged glazing. Unfortunately we were close to the cleaners station and they were very noisy as early as 7 or 8 am, talking normally with no apparent regard for the guests trying to sleep(we got in after 1am every night). I did email about this after the stay and as yet no reply. We skipped breakfast due to the price, plenty cheaper if you fancy a walk. The staff were very friendly and polite.

"Very average"

3

Ges R, Bourne, United Kingdom
13/10/2017

We came here for a brief 2 night stay. The building is an ugly 60's construction in a promenade of beautiful Victorian grand houses. things are not helped by the rather tired and unloved maintenance of the exterior. (A local person told us that there has been talk for years about demolishing the whole thing). Inside things are not much better. While it is clean the decor needs a thorough update - rather faded cheap pictures line the walls of the corridors, which are repeated at regular intervals and I doubt whether things have been changed in the last 20 years. The room was fine, with a large and comfortable bed and the large picture window offers a perfect sea view. However the literally hundreds of cigarette stubs on the flat roof below is evidence of the lazy management style which was our abiding memory of this place.

"First visit & would come back "

5

User
11/10/2017

First time to the Isle of Man. Hotel on the outside looks rough but inside is lot different and loads better. Parking for bikes in the car park was free. Hotel room with view across the sea was nice. Room was big enough for us plenty of room and free wifi. Good size bathroom. Breakfast was good. Swimming pool was being refurbished when we were there so can't comment on that side also did not use the casino. Friendly staff. Chinese in through the casino was very good and service. Couldn't fault the time there.

"Weekend break"

5

sandraglencoe, Isle of Man, United Kingdom
11/10/2017

Nice clean room with sea view
Good Chinese restaurant within the hotel 5 * good
Plenty free parking
Good rate for room
Casino in hotel
Friendly staff
Great location near sea terminal, bus route for whole of the island

"Girls weekend"

3

Janet H, Leeds, United Kingdom
11/10/2017

Arrived at the same time as several other parties due to most people arriving by ferry. The male receptionist wasn't in the best of humour. Why do people take a job front of house if they don't want to be there???
The first impression is of a grubby carpet in reception. It does need replacing but don't let it put you off, the rooms are clean & comfortable. No complaints there.
If you enter from the casino on the promenade side you again notice the grubby carpet. We were also convinced there was an overpowering whiff of stale tobacco!
We went to a bingo session but not our idea of entertainment. We were shushed for talking.
Our booking didn't include breakfast so we opted to pay for it the first morning. £10.95 for continental or £12.95 for full English. Ouch!!! Went to a really nice cafe after that. Turn right to walk along the prom & you can buy breakfast from 9am at Villa Marina. Recommended.

"Visiting Family And Grandchildren"

4

KeyVal, Worcester, United Kingdom
05/10/2017

Booked 4 night stay to visit family who live on the isle of man,
Managed to book twin room which was very nice and clean, staff excellent,
Car parking was easy with plenty of spaces a parking fee of £4 FOR 24 hours very reasonable, had a meal at the restuarant which was very good as well as a meal in the bar both very good.
Hotel good location for getting out and about or just just a short walk in to douglas.
All the facilities at the hotel brilliant, will try and book this hotel agin for my next visit.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Family holiday in August"

3

Vickyhotelguru K, Birmingham, United Kingdom
04/10/2017

Big hotel, food ok, rooms ok, have to pay for parking per day which isn't good.
Nice swimming pool. Right on sea front, could do with a bit of a makeover. Not luxury but is ok for family holiday. The food and staff were good.

"Long week end break."

4

Des F, Sheffield, United Kingdom
03/10/2017

As mentioned by others, Don`t let the outside appearance put you off.
The service is brilliant And the food is total quality.
The beds are soo comfy that i didn`t want to get up.
one particular evening my electronic door card wasn`t working.With in minutes the reception had me a new card.

"60th birthday weekend"

5

Ian B, Dewsbury, United Kingdom
02/10/2017

Booked 2 double rooms with sea views, very nice rooms with great views over Douglas Bay. Hotel looks a little dated (built in the 60's) but is beautifully appointed inside. Best bit was the food and drink quality and prices, very similar to local pub/restaurant prices, not like the over inflated prices I have experienced in other Best Western hotels. Best part about the hotel for us was the casino, not so much for the gambling, but the fact that you can get a drink until 3.30 in the morning if you want. There is plenty of parking on site which is charged but only £4 for 24 hours. Staff were excellent and the room was spotless. Highly recommended.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Fabulous 5 day break."

4

Rokerman54, Runcorn, United Kingdom
02/10/2017

The external appearance of the building may put you off but don`t let it. The Staff are very friendly and the Hotel is well looked after. With facilities include casino, gym, sauna and pool plus their is a Bingo Hall on the ground floor which allows guests of the Hotel use without the use of a membership card. Plus on the upper Car park a cinema showing 4 films IT wasn`t for us this week. We stayed room only but ate in the bar which served food late as it was well past 9-30 when we dined so that was a bonus. The room was comfy although the shower in the bath was some what obstructed by a safety handle on the wall. Its a fair walk to Douglas town centre but if you get a 3 or 5 day rover card buses 1, 2, 11 or 12 stop right outside the Hotel which is very handy you can also use the card on the Electric railway, steam railway and horse drawn trams. Would stay again.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"well placed good hotel"

5

User
27/09/2017

The palace hotel is right on the central promenade in Douglas It has parking off road and a short walk into town. Both steam and electric railway are just a walk away and the bus terminus is just by town The hotel is clean warm and pretty modern and the service was great We loved it

"Enjoyable stay, good value`"

4

MikeJefferies, Edinburgh
24/09/2017

My wife and I brought her parents here for a long weekend. Although it's a little dated, I think it's a bit unfair to call it shabby as so many other reviews have done. It was clean, and I'd prepared myself for something much worse than what we found.
We didn't eat dinner in the restaurant, but ate twice in the bar and found the food good and plentiful. The service was very good, even though the bar could get very busy in the evenings.
Breakfast was very good, and the staff were very attentive. It's certainly worth having a sea view.
One minor complaint was the reception staff wouldn't give us our inlaws' room number when we checked in, due to "data protection".
We had a bit of a fight for a space in the main car park, but there was more spaces higher up. However, the disabled spaces were never free the whole time we were there.
If we were to return to Douglas, we'd not hesitate to stay here again.

"Average hotel but good location"

3

Phil C, Southport, United Kingdom
22/09/2017

My family and I stayed here for a 3 night weekend break. Like previous comments the whole hotel is a bit shabby and really could do with a Modern facelift. But it is very clean through out especially in the rooms. Food was good and the service very friendly and helpful. If you can try and book a sea-view room with a small balcony. The hotel is very well situated on the sea front and central to attractions of Douglas. Overall good value for the money. We spent a little time in the casino knowing practically nothing about rules and etiquette but again all the staff were extremely helpful and friendly.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Lovely hotel"

4

richardjohnh199, Paris, France
21/09/2017

Stayed at this hotel for an overnight business trip, the hotel whilst a little dated and going through some minor alterations was clean tidy and warm. The bathroom was a little on the small side. The breakfast was ample and well presented, the Manx kippers perfectly cooked. The staff both at reception and at breakfast were well mannered and well turned out.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Excellent Accommodation"

5

Kenneth1955, Belfast, United Kingdom
21/09/2017

As secretary of the Ballymoney Old Vehicle Club, Northern Ireland I would like to state that a group of 46 of us stayed in this hotel from 13th - 16th September 2017. It was an ideal place for us as there was ample car parking for our cars. The rooms were excellent, I personally had a room with a small balcony and sea view which was very pleasant. The staff were all extremely courteous and helpful. The food in the hotel was excellent. The hotel is located on the promenade with easy access and only a short walk to the shopping centres. If I were to return to Island I would definitely consider staying in the Best Western Palace & Casino hotel.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Joan & ken"

5

User
20/09/2017

Stayed at the palace from 16th August for 5 nights. My husband is disabled and this is a belated thankyou to David the duty manager who went out of his way to make our stay comfortable. I can't thank him enough! We have stayed there many times before and really enjoy our 3rd floor room with balcony and sea view. We will defiantly stay there again.

"Short break"

4

74val1, Birmingham, United Kingdom
19/09/2017

On third floor. Nice room, quite small bathroom but difficult to see how this can be changed, balcony and excellent sea view. Pleased with room, would stay again. Close to lifts and stairs. Very quiet.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"BOVC 25TH ANNIVERSARY IOM TOUR"

5

harry936, Belfast, United Kingdom
19/09/2017

46 Members of Ballymoney Old Vehicle Club Stayed in Best Western for 3 Nights B&B &Evening Meals The Rooms with sea views were spotless The food was of top class
The staff were very helpfull when approached Casino & Bar were there if you wanted the use of And the car park at the rear was perfect for our 27 classic cars Our stay was perfect

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Good Location."

3

Karen K, York
14/09/2017

Great location on central promenade, has casino, night club & spa attached. Was a bit worried re noise - but found it very quiet & no noise. Overall the place is a little tired & could do with modernising. We had a 2nd floor room overlooking the sea which was fab, although the room had a bit of a damp smell to it. Odd numbers had the sea views!! Buffet breakfast which was good & a large variety. Manx kippers, porridge & poached eggs could be ordered could be ordered. All staff very friendly & couldn't do enough for you. Parking at the hotel is pay & display - but you could park on a side street adjacent to the hotel free of charge. Evening meals at the time we were visiting were buffet style, & you could choose 1,2 or 3 courses

"Smelly rooms"

3

Beverly M, Springfield, Massachusetts
14/09/2017

We visited the Isle of Man this September and stayed at the best western palace hotel and casino. Upon entering our room all we could smell was stale nicotine. This must've been a smoking hotel at one time. I'm a smoker myself so I know how hard it is to get rid of the smell. It was a quaint small room overlooking the ocean which was a bonus for us. The bed had an old spring coil mattress that when I sat on it I could feel the coils. We figured ok, we're only here for 2 nights, we can deal with it. It wasn't that bad really. We went sightseeing in town and thought it was wonderful. At night we decided to go downstairs at the hotels bingo area. It said it was an excellent spot for beginners so we decided to give it a try. It's completely different from our version of bingo here in the US. When we finally got the hang of it from the ladies sitting next to us, thank God, I got a bingo. You don't yell "bingo" you yell "house" so I did and won 5 lbs. the very next game I won again and was paid another 5 lbs after the bingo was verified. A few minutes later another worker came over and took my winnings away and said that I didn't yell house loud enough, therefore I wasn't a proper winner. I was horrified at this. I then got up and walked outside while my boyfriend stayed to play. While I was outside my guy asked the worker why she did what she did and couldn't provide a good enough reason to satisfy us so we left. I don't know if the bingo area is separate from the hotel itself but I wasn't happy. Also the hotels website said they had an authentic lighted disco floor like they have in the movie "Saturday night fever" and this was one of the reasons we chose this hotel because I'm a huge BeeGee fan. We looked for it but only found it through the window from the outside of the hotel. It was 9 panels of white lights on the floor. Truly not what the website picture showed and it was closed. Very disappointing. The rest of our stay we drove around the Isle and had a great time so it definitely made up for the bad parts of our stay.

"Short break"

3

User
13/09/2017

Spent 4 nights here. Had a superior sea view room. Strange smell in room (perhaps someone been smoking heavily). View lovely, beds comfortable, shower ok, room cleaned daily. Carpets throughout hotel looking tired. Breakfast very good and staff very helpful. Lovely views from restaurant. It was annoying that you had to pay £4 for 24 hr parking and we found ourselves rushing back to feed the meter (cash only!). Overall I think it was not really worth the £380 paid which was £100 more than other hotels on the prom. The hotel was busy because of a bridge competition. Didn't have evening meal in hotel as menu uninspiring.

"Lovely stay "

5

Mary T, Westbury, null, United Kingdom
12/09/2017

We had two sea facing rooms which were fine 2mornings we had breakfast which was very nice the evening meals were also lovely the staff were excellent nothiñg too much trouble..... the first day there I had an infection they made an appointment for meat the lòcal doctors. The rooms were cleaned every day. I wouldn't hesitate to stay again thanks for everything

"Not worth the money"

3

User
11/09/2017

We stayed here for three nights over my birthday and a friend's wedding. The best thing about the hotel is the view- but this view would be the same for any hotel along the seafront. The hotel itself needs a serious facelift- very dark and dingy when you first walk in- not very welcoming.
The room was ok- clean, but no better than any other premier inn or travel lodge so considering what you are paying I don't think it's worth it. Breakfast was good if you want a full English, very tasty and lots of options. Lacking a bit on the continental breakfast front. Juice glasses ridiculously small- needed to fill about 4 for a decent drink. I don't even know where you would buy glasses that small.
Staff not overly friendly... when arriving at breakfast some woman checked us off then turned away and just went 'ok you can go'. Charming!

"Needs a makeover"

2

User
06/09/2017

A little tired dated and run down for my liking. Prices of rooms are about right for isle of man. Not a place i would recommend as i think it lacks comfort and finesse. The Chinese situated in the casino has great food but expensive otherwise the place is a mecca for pensioners who like to play bingo.

"Good location"

4

L5623ZRphilipc, Devon, United Kingdom
31/08/2017

The hotel is quite dated but clean and the rooms are well equipped. The restaurant was set up as a carvery, food good but service slow. Bar food excellent with large portions. Be aware car park is pay & display, if you ask at reception you can pay by card £15 for 5 days is the best option, or £4 per day.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Wonderful stay in August 2017"

5

Gav-1985, Carrickfergus
30/08/2017

Stayed at the Best Western for 3 nights last week with my wife, young daughter and my parents. We thoroughly enjoyed our stay. The hotel is quite old and tired looking on arrival but the rooms are grand for what they need to be/what you pay. The chap on reception was OK not the most friendly and welcoming but we were able to check in an hour early at 3pm.
We asked for a room near a lift for a member of our party with poor mobility and a room with a cot - both these needs were met. (I had to ask for the cot to be brought to our room as it wasnt in it when we got to our room but as I said we checked in earlier so I had no issues with this).
The food is absolutely outstanding. There is a great choice for breakfast every morning and the service top notch. The same goes for the carvery dinner and Paragon bar.
Our room was a sea view room on the third floor. Very clean - bed comfortable and everything refreshed every day. The view was brilliant & my 2 year old daughter loved seeing the Horse and Tram go past every so often. The hotel has a casino, spa and cinema. We sampled the casino and spa and enjoyed both. Very handy to have these resources on site. Plenty to do for couples.
The walk into Douglas town centre takes about 15 minutes, we had use of a car so we only walked it once..it is a nice walk along the promenade.
Positives
Food.
Staff in the restaurant.
Spa, Casino and Cinema on-site.
Wheelchair and child friendly
Negatives:
Tired looking - the building and rooms could do with being updated.
Paid parking in the hotel car park - Guests pay for parking in the hotel carpark which is dear enough. It cost us £15 for 3 nights i think. You have the option.
Reception.
All in all we enjoyed our stay thoroughly and are already talking about coming back.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"mid week break"

4

bassyLeeds, Leeds, United Kingdom
27/08/2017

we did a monday to friday break with shearings,the hotel needs a bit of t.l.c. some areas a bit dated.our room was at the rear and could be a bit noisy at times,it was clean and comfortable.the food was excellent and served hot and fresh.the staff were very friendly and helpful.the one downside for me was that if the hotel had any air conditioning it definitely was'nt working whilst we were there.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Short break"

3

Elizabeth G, Blackpool, United Kingdom
27/08/2017

The Hotel looks very tired outside not a welcoming view when you turn up, the reception area is very poor needs updating, a lot of the hotel is very tired in need of modernisation, our room we got on arrival was ok, we were expecting balconies but ours did not have one, and our friends that we were with one of them struggled with the long walk when you got out of the lift to the room, we requested a change of room but had to wait a day for this to happen, but they did give us rooms a bit nearer the lift and a balcony, the flush in our loo was very poor so was our friends room, you had to wait ages for something to happen,there needs to be a nice lounge where you can sit and watch the world go by as well. On a positive note the food was excellent, would we stay there again, No

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Really Good"

5

Carole T, Staines, United Kingdom
25/08/2017

Just came back after a six night stay at the Best Western. Enjoyed our stay. Staff are really friendly. The hotel is quite old looking but not a problem - not paying Ritz prices so perfectly ok. Food is very good. Breakfast had good choices and the carvery changes its menu every evening. The Paragon bar also has a menu you can order off.
Our room was a sea view room on the fourth floor. Very clean - bed comfortable and everything refreshed every day.
About a fifteen minute walk into Douglas town with lots of shops and cafes etc.
The hotel has a casino and a swimming pool we didn't use but has bingo which was fun especially as I won the two nights we visited it ! In the grounds there is a small cinema which we went to see The film Dunkirk in - comfortable seats quite old fashioned.
I would definitely use this hotel again.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Short Break"

4

Janet M, portstewart
23/08/2017

We arrived on Friday 18th August in early afternoon. Our room was ready and the staff were very friendly. The room was clean and tidy with free Internet. Tea/Coffee facilities were available in room. Could not fault our accommodation. The room was cleaned on a daily basis. The only real complaint i had was the attitude of one of the Bar Staff when we ordered food on one of the nights, his name was Ivaylol. He was not pleasant or friendly, but the food was good. All in all great hotel for a break. The price paid i thought at least the parking onsite would have been free at the hotel. It will cost you £15 for 4 days.

"Reception area"

1

Jenc0, Manchester, United Kingdom
20/08/2017

The entrance/reception area carpet was the filthiest floor I have ever seen in any hotel. The furnishings were tired tatty and grubby looking. For the money it was poor value.
This was built in the 60's and lacks investment for a so called 4 star it should be downgraded. I visited family staying at the hotel and as a local resident on the island was embarrassed at the state of the reception. They said the bedroom was not as bad as the reception area but badly in need of refurb.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and,we have taken the feedback you gave us to implement improvements to ensure that reception and communal areas see a high level of regular cleaning to make sure that guest satisfaction is exceeded.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Coach tour of the isle of man"

3

whisky51, stoke on trent
20/08/2017

Stayed for 5 nights on a coach tour of the island
as others have stated in dire need of refurbishment although kept very very clean by housekeeping ,very friendly staff ,complimentary toiletries and coffee tea, biscuites,replenished as required
Breakfast was lovely everything you could wish for and piping hot
Evening dinner was very good a varied choice of starter main and deserts were lovely very tempting all staff we met were very wecoming and friendley
We paid extra for a seaview which was well worth the money lovely to be able to open the balcony door for a bit of sea air
We have only 2 things that could of made our stay better
1/ the balcony was covered in moss and if you ventured out on it you bought back a lot of it in to the room which was a bit messy
2/ there was no entertainment at the hotel except the casino and nightclub and this was late evening a bit of music in the bar area would have been nice but we made our own entertainment most evenings chatting to fellow guests all in all a good stay thankyou to all at the hotel

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Very good hotel, good food and friendly staff"

4

Stephen N, Liverpool, United Kingdom
16/08/2017

This is our fourth visit to this hotel. It is ideally placed on the promenade and not too far to walk into the town centre. Previous reviews have commented on a slightly tired decor and I would agree, though point out the hotel is incredibly clean. We can live with the decor in the corridors etc as the bedrooms are fine, a good size and the sea view is lovely, book this, it's worth a couple of pounds extra!
The important issues; the staff are very friendly, helpful and capable. The breakfast and evening meals are excellent, so nice we stayed in to eat every evening. A good choice of food, well cooked and good quality ingredients. We will return.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Clean but very tired!"

4

ElaineRed, Hull
14/08/2017

Stayed here for one night this month. The room was clean but very tired and in dire need of re-refurbishment. Staff were friendly and helpful. The room we had was quite big with a sea view. Breakfast was as good as any hotel I have stayed.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Great"

5

User
11/08/2017

We stayed for a couple of nights in room 402 and what a room it is! We loved it the room was clean, the bed was comfy and the view from the living room was WOW! I recommend it highly. The breakfast was really nice the staff are great

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"2 night stay with grandchildren "

4

User
08/08/2017

Stayed 2nights with grandchildren the room was big had a king size bed a cot and sofa double bed very comfortable the cleaning staff were really nice breakfast was lovely plenty of choice the only problem we had is when we arrived ask what time the pool was open to the reception said 9 o clock so my granddaughter said oh great we got to the pool for 7 o clock and was told no children after 7 the children were very upset and was crying not a very nice start to our little break overall a nice stay

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Great Value and very clean"

5

amandacW333EI, Wiltshire, United Kingdom
05/08/2017

My stay exceeded what I was expecting. I cannot fault it. Yes a little out of date with the decor but that added to the charm for me. VERY clean and well presented. The cleaner around the hotel was always cleaning and polishing, and it smelt gorgeous!! And he even gave me his secret recipe for his cleaning liquid he uses! The breakfast was just awesome..wow what a selection and great value. Thank you BW

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Very comfortable and pleasant 3 night stay"

4

MrsMoletta, Huddersfield
04/08/2017

Stayed for 3 nights with my partner, daughters and grandson.
All staff with whom we came into contact were very polite and accommodating, particularly reception staff who appeared to be genuinely pleased we were staying. We arrived early so our bags were kept for us until our return and the same on our departure. The staff were most helpful in answering our questions with regards to outings we wished to take during our quick break.
The rooms, deluxe seaview, without balconies, purposely booked as I did not want my Grandson on a balcony, were very roomy, with a most comfortable bed and pillows, a sofa, small table with comfy chairs and a desk. TV was small, but perfectly adequate, good sound quality and picture. Bathroom had shower over the bath, very good toiletries provided, better than some I have had in bigger and more expensive hotels.
The rooms were very well cleaned each morning, housekeeping staff very friendly.
The breakfasts were very good with plenty of choice on the buffet and other food available on request. We had a bar meal on the first evening and it was very nice, we chose 4 different meals and we were able to eat them as though it was Tapas style.
Loved the swimming pool and very much liked the fact that times were allocated for adults only and then for everyone, we took advantage of both, with early morning adult swimming and then taking in my grandson in the afternoon. The jacuzzi was lovely as was the sauna. Very clean changing rooms.
Maybe there are some areas in need of a little re-vamp as have been pointed out in other reviews, but this is minor, compared to the brilliant time we had at the hotel.
We are planning another trip to the Isle of Man fairly soon and we will certainly be booking the Palace once again.
Thank you to everyone for making it a good 3 night stay, only wish we could have stayed longer.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"A welcome break - value for money"

4

John B, Liverpool, United Kingdom
04/08/2017

Thought to organise a long weekend in a destination not previously visited. Hence the Isle of Mann. My son aged 16 (6'2") & my daughter 13 are not easily entertained for long periods so a weekend break is a good fit. It means two rooms and often double the expense. This hotel fitted the bill, with a pool and gym if it rained - great for sea front in good weather and walking distance of the town at a reasonable price for the offer. The bar staff are friendly and overall I have been more than satisfied. No it's not the ritz but it's value for money.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Awful room,n awful view, terrible smells and noisy aircon"

2

Raymond J, Manchester, United Kingdom
03/08/2017

Stayed here as part of a business trip to the Island. My employer paid the rack rate, plus breakfast and parking. The public rooms look tired, with the need for a good carpet cleaner. The Private room was of a poor standard(ROOM 206). The shower was awful and had a 1980 style shower head linked to the bottom tap( See Picture).
The bedroom was directly above the kitchens and right next to the kitchen extractor fans. The smell all night was of fried food and onions. The AIrCon units added noise to the smells in what was all in all an awful experience. I will not be staying here again. On a positive the gym is fine and the breakfast was OK.
I spoke to the manager on departure, It would be a fair assumption and he agreed that I was not the first person to complain about the smells and the noisy AirCon units, so why charge the top rate for the room and why not be upfront with guests before they move into a room ?

"Overall ok"

3

timbo46, Kent
02/08/2017

I booked a sea view double room for a weekend away with my wife for her birthday, and was told it was one of the best rooms in the hotel.
After checking in, we did indeed have a sea view, which was great, but all wooden surfaces (desk top, bedside cabinets) were covered with ingrained marks of all kinds.
After some discussion with management, we were moved to a room where the surfaces had been re-furbed. We were also offered complimentary drinks, which was a nice gesture.
Although it's true that the hotel is in desperate need of a full refurbishment, inside and out, the rooms are quiet, and bed comfortable, so we slept well.
The breakfast is also excellent, with a lot of choice. Mostly buffet, but a lot of cooked to order options. And the restaurant staff are very helpful.
I slept well, and ate well at breakfast, which for me are the most important things. I'd recommend a sea view room, and overall would say this hotel offers reasonable value for money, and is well located.
If I were to return to IOM, I'd probably stay here again.

"Very impressed "

5

judithhinds, Belfast, United Kingdom
02/08/2017

Just home from a weeks stay with the family. On check-in our rooms were on different floors. The receptionist was able to relocate us so we on same floor. Rooms comfortable beds really good with nice fine duvet. Decent hairdryer. I did bring my own as sometimes the hairdryer aren't great. We didn't need it but there is a fan in the room. I thought the hotel had a nice character about it. We didn't eat at hotel but we did go to hotel bar a few times. Big fans blowing which was nice. The pool was fab nice to have Jacuzzi steam room and sauna in each of changing rooms. I all we were pleased with everything. Hotel staff we all lovely too. Also our safe which was free to use started playing up Phoned to reception and they were up in no time to sort it out. Great hotel will defentily be back if we come over again

"A comfortable stay with a great view and good food"

4

Chris B, Exeter, United Kingdom
01/08/2017

The comfortable sea room has a large window looking out over the bay and a small balcony that catches the sun. Great breakfasts and dinner. Some of the hotel decor is a bit tired, but it used to be the top spot on the island and still has signs of its former sixties style. Good size swimming pool and car parking at reasonable rates.

"great hotel"

5

tim B, Southport, United Kingdom
31/07/2017

Hotel is great clean tidy nice food and very good pool and health suite great location and wonderful views over the bay . hotel my be a little dated but still well worth a visit we all enjoyed our stay

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"More amusing than horrifying - but still very average. Crossroads Motel!!"

3

justinhewelt, London, United Kingdom
25/07/2017

I found the whole experience amusing rather than horrifying. In a way, how you would expect a stay at a faded seaside hotel to be. Apparently even the locals call this place 'Fawlty Towers' The check-in experience was swift but offered no information or pleasantries. Indeed, the front desk experience during my stay was largely indifferent since most of the staff seemed to be chatting and amusing themselves rather than assisting guests. The room was quite small, and the bathroom tiny, but the view of the bay was rather pleasant and mood enhancing. I would take the advice of other guests and try to avoid booking a room without a sea view. The corridor and room felt very dated and certainly hasn't had much of a refresh since the late 1980s or early 1990s. Although I didn't inspect further, the beds seemed to have blankets rather than duvets to maintain the 'retro' theme. The room had a kettle with tea, coffee, biscuits. I didn't test the WiFi but the TV offer was very basic - although it was a flat TV. Breakfast was good, some decent croissants and pastries as well as cooked breakfast and the restaurant staff were pleasant. Tried out the casino area of the hotel which was a good option for a late-night drink. The pool and spa was a nice addition with views over the bay. A reasonable size for a hotel of this size. I wanted to hate the place, it has huge room for improvement, but it was actually OK for a short trip. Front desk should be more disciplined. But generally friendly service. I'd actually consider it for a future visit.

"Stayed here at christams"

5

errols567, United Kingdom
25/07/2017

Stayed here at christmas and have just booked again to stay again and attend a christmas party this year. The staff are amazing and the food has everything you could wish for. i would recomendthis hotel and this year have invited some friends to join us.

"Great Place great location"

5

markaI862LK, United Kingdom
25/07/2017

Really enjoyed this hotel and is situated in a great location. Staff very friendly and go above and beyond. The breakfast has everything that you would need. The dinners change every night and have something for every one. Will be returning in the future.

"Not Really a Palace"

3

buv1955, manchester england
21/07/2017

Stayed one night here and found the hotel to be totally ordinary. Not a palace. Arriving at 11 am I was too early for my room, and was rather summarily dismissed by the reception staff. Go away and come back at 4.
When I did get to the room I found it to be standard and unremarkable.
The hotel has a spa area which can be accessed from the bedroom area. when I went for a swim I was told that I needed to leave a deposit for my towel. How pathetic!
I didn't have breakfast as I had to leave early the next day.

"Back again at our favourite Douglas hotel."

5

jilllovescricket, Lincolnshire
21/07/2017

My husband & l returned from our seventh stay at this hotel last week. When we first holidayed here in 2010, it was part of the Hilton chain. Now it has reverted to its original name and is part of the Great Western chain.
This hotel is definitely the most unattractive-looking building on the Central Promenade, being built in the 1960s, but nevertheless it has a lot going for it. For starters, unlike the majority of the lovely old Regency-style hotels that grace the Promenade, the Palace Hotel has a decent-sized car park at the rear. A £4.00 per day fee has recently been introduced to curb abuse by non-resident short stay parkers. Most of the other seafront hotels rely on street parking only for their guests.
The Palace is ideally situated overlooking panoramic Douglas Bay. The main entrance is at the back of the hotel and the best rooms are at the front. Do pay a little extra for a sea-facing room on any of the three floors. The rear-facing rooms overlook the car park and some are positioned directly above noisy extractor fans outside the kitchens.
The staff at the hotel are mostly friendly and helpful. Some have worked there for several years and it was good to see so many familiar faces on our latest visit. If there is a queue at Reception when you check in, do be patient. Nearly all the guests are arriving from mainland Britain, either via Ronaldsway Airport or the Central Ferry Terminal, so necessarily reach the hotel at the same time.
The guest bedrooms are quite snug with small en-suite bathrooms. The majority of the sea view rooms have sliding doors and little French balconies, a bonus on a hot day. Each room is equipped with a large portable fan for use during exceptionally warm periods.
The Paragon Restaurant, situated on the 1st floor, has superb views across the bay. The food here is excellent with plenty of variety. The serving staff are pleasant and helpful. It may be a good idea to book a window table for your evening meal if you intend to dine at 6.00pm. We did.
There are a number of interesting old photographs of the hotel and surrounding buildings for guests to look at. These are now displayed in the Reception area just inside the front door on the left. There is also a plaque giving information on the building of the Casino in 1966 and its official opening by Sean Connery, and the hotel opening the following year.
Daily newspapers can be purchased nearby. There is a newsagent in a little row of shops as you turn right on leaving the car park. The horse-drawn tram will actually drop you off outside the hotel if you ask the driver at the start of your ride.
The adjacent Casino is open to interested guests and there is also a Leisure & Fitness Centre, with a pool, adjoining the hotel. The hair salon, The Rainbow Room, is run by Diane, a delightful Scottish lady, and is accessed from the rear car park. Be warned - it is popular so book ahead. The salon is open every day except Tuesday & Sunday.
The two of us were joined this time by our son and daughter-in-law, just for the weekend. It was their first visit to our favourite island. They flew out from Liverpool to Ronaldsway Airport late on the Friday afternoon. We met them at the airport in our car. They were very impressed with their short stay at the hotel and tell us that they intend to return next year for a longer one.
We also plan to return to the Palace Casino next summer as long as a sea view room is available.

"No Air Con anywhere - The whole Hotel was so hot."

2

bubbles32a, london
18/07/2017

We were at the hotel for a weekend break from London and first impressions were that it was very outdated and needed a facelift urgently. The outside is really very very poor.
It is by far anything from luxurious, The rooms are very basic and we had a superior deluxe (not sure they should use this wording as it was anything but) the windows filthy inside and out - no air con anywhere and with a window only opening 2 inches it was boiling in the room as it was in the bar and most of the hotel. For some reason the bar got hotter and hotter as the evening went on and they had 2 big fans working in there but it was most uncomfortable. The bar is attached to the main dining room and not the least bit inviting, no settees or comfy chairs, no background music and very slow service with just one chap serving. There was another bar which didnt open until later but basically the same decor. The hotel is very outdated as are the rooms, a tiny wardrobe with room only for a couple of outfits, basic furniture, no mini bar or fridge, basic bathroom which was old and could do with replacing. There is a car park at the back of the hotel which was very handy and only £4 a day as a resident. The breakfast was ok, quite a lot of choice but nothing amazing. If I were visiting the IOM again I would definitely look for somewhere else to stay.

"Weekend trip"

4

travellinggirl863, Taunton, United Kingdom
17/07/2017

Hotel room with sea view ok for price paid. Breakfast good selection fresh fruit, cereals and cooked food. Second night very noisy as wedding party hsd to endure loud music until 1pm, no soundproofing evident. Then noise of guests coming to bed who all seemed to be on our floor. Otherwise very good.

"Relaxed and very enjoyable stay"

4

magsmillion, Belfast, United Kingdom
17/07/2017

Stayed for 6 nights in July. We had a twin room with sea views, absolutely loved this and although the balcony was tiny, it was lovely opening the patio doors and looking out at the fabulous views. Room was very clean, comfortable and well stocked daily with tea/coffee, fresh towels etc. Breakfast was beyond fabulous, buffet style and plentiful. Best porridge on the island! Evening carvery was delicious and good value. Serving staff very friendly and efficient. Presentation of lounge/bar food was excellent, although some bar staff were not overly friendly or chatty.
Majority of the hotel staff were very polite, friendly and helpful. The evening manager, Luke, was particularly helpful, friendly and extremely accommodating, sorted out a misunderstanding with our room service which we were very pleased and grateful for. The swimming pool is excellent, very clean, great views and friendly staff. The only negatives would be the heat/stuffiness of the dining room and bar, badly needs open windows or air conditioning. An outside patio area for drinks/dining would be amazing. Evening entertainment or music would have been great but there was none unfortunately. A facelift to the exterior of the building is badly needed as it lets down the otherwise comfortable and clean interior.
Free Wifi in bedroom, lift to all floors, taxi freephone at reception, luggage storage on arrival/departure. Would recommend this hotel to others and would most definitely stay there again. Looking forward to my next trip!

"Mixed experiences but overall enjoyable stay"

3

PoppyJM, Carlisle, United Kingdom
16/07/2017

Stayed for 3 nights in June with friends. Hotel ugly from outside and sea front entrance leads you into a dark deserted confusing lobby with no visible signage. This appears to actually be a back entrance. Once you have found the reception you realise the front entrance is around the back of the hotel, but again this is poorly signed with a car in the window so looks like you are walking into a car showroom. The car is a prize in the casino attached to the hotel - might have now been won !!
Reception staff were matter of fact on booking in.
We had 2 twin rooms and these were small but perfectly serviceable. Our rooms were clean with well stocked complimentary tea coffee trays and everything we needed. Bathroom was also clean but the shower was over bath and difficult to regulate temperature as hard to adjust the taps. Water pressure also low so only a trickle. The switch to change flow to bath was broken. My friend tried to have a bath but took a hour to fill with the shower head.
We had booked on a room only basis as one of our party doesn't eat breakfast. This caused some confusion in the mornings as although advertised separately and individual options prices displayed the staff appeared uncertain of what to do. On our last morning the lady overseeing the service was extremely unfriendly to the point of being rude. She insisted we paid upfront which was fine but her manner was not a good advertisement for the hotel.
The breakfasts were okay with plenty of choice. Food self service, tea/coffee waiter service. Serving staff friendly but not very efficient. We had no cups or cutlery on our table and had to resort to searching and then helping ourselves from the sideboard. We saw others similarly having to do the same while staff were ignoring customers as busy clearing tables and setting up for evening service.
We ate in the hotel for our evening meals and again had mixed experiences. In the bar, food is average - staff helpful and friendly. In the hotel restaurant, food average, service staff okay but the carvery chef/server appeared fed up and bored.
We also ate in the Chinese restaurant attached to the casino. This was excellent. Atmosphere very welcoming and cosy, service friendly and very helpful and the food was fantastic. One of the best Chinese restaurants we have ever eaten in.
The casino is good fun, not intimidating and staff helpful to novices like ourselves, just don't get carried away !!
The hotel pool is a good size and a very good addition. The pool and gym are open to the public and we met some very friendly locals who were members. They were extremely helpful in sharing knowledge of the island and attractions.
The weather was dreadful during our stay but having the option of a swim made up for this.
Overall the hotel is tired and in need of a refresh but is still comfortable.
Staff are a bit of a mixed bag - some very helpful, including cleaning/domestic staff who always spoke to say good morning etc. Some a bit grumpy and not so welcoming.
On check out different staff were on duty to arrival and experience much better. Friendly and accommodating. We were able to leave our bags while we had a final explore prior to catching our ferry.
Despite some negatives above I would still return as good value, clean, we enjoyed the pool and casino and loved the Chinese restaurant.

"Sea front hotel - Douglas"

3

User
14/07/2017

Hotel needs upgrading and looks a little tired. No lounge area. There didn't seem to be enough staff e.g. On reception and the restaurant was poor in "meeting and greeting" However the staff were helpful - particularly John. There was no dedicated parking - there was a charge of £4 a day or £15 for the duration of our stay - this was not the case 3 years ago. The location of the hotel was good and the view from the rooms facing the promenade good

"Weekend away"

4

User
12/07/2017

Good large rooms. They allow you to keep your cycles in the room. Good food. Decent swimming pool and jacuzzi. Casino if you like a flutter. Cinema and church onsite. You have to pay £4 per day for parking though.

"Good stay"

5

iain b, brampton uk
12/07/2017

Nice clean comfortable hotel with everything you need to hand.
Staff friendly and helpful.breakfast has all most people would expect and if not just ask and you get.
All in all great place to stay.
I will stay again.
Location is good and at night you can play bingo or slot or visit the casino for a flutter.

"Short break"

4

mikels42, Cheltenham, United Kingdom
09/07/2017

Stayed for five nights at beginning of July 2017. First impression of façade and lobby was hotel looked tired. However bedroom corridors and the room itself were bright and fresh. Good facilities in room and plenty of tea, coffee. milk, shampoo, body wash etc. Good towels.
Had breakfast and some dinners in restaurant. Both buffet style with freshly cooked options. Food generally very good and reasonable value.
Without doubt the stars of the hotel are the staff. Everyone I spoke to from chamber maids via restaurant to duty manager were friendly and helpful.

"Is it a Best Western ? service poor and bad noise"

3

gazzer333, Edinburgh, United Kingdom
09/07/2017

I stay on the Isle of Man about every 6 or 7 months, traveling with work.
Every time I promise myself that I will never stay at the Palace Hotel & Sefton Hotel ( same company )
But I always end up booking them, but maybe after this last experience, I might not.
I honestly think that they are "playing" on the fact that it is a beach front property in Douglas, Isle of Man.
I booked two rooms with interconnecting door as I had my family with me.
The rooms are indeed very tidy and clean, but would be nice with air conditioning, they are so warm, and if you open a window, you get the wife of the nearby sewerage out let ( I'm sure its not, but it smells like it )
The service is shocking, after waiting nearly 10mins at checkin, then told the parking was not included !!! ahhh!! for a best western, it should be !
the cost was £117 per night for the room, and the kids got their room half price, so total bill was £351 for two nights.
Na, just not good enough to justify that prices.
As I have always said to myself, never again, now I mean it, never again.
The Wifi did work, as last time it was very very shocking.
Only good thing was the breakfast, which was pretty good.
word of warning, this is a coach party hotel, remember to get in line, as they will knock you over with the walking sticks !

"Enjoyable stay"

4

User
08/07/2017

Stayed here for a 6 night family break, and would definitely recommend this hotel.
Pros:
Friendly and professional staff
Comfortable and clean rooms
Great buffet breakfast, with a good selection of hot and cold items
Great location on the sea front, with lovely sea views
Good leisure facilities, including a pool, jacuzzi, gym and a casino
Good and inexpensive bar food
Cons (mostly cosmetic):
Unattractive 60s concrete building
No terrace or outside area for dining or drinks
Lobby and foyer in desperate need of redecoration and new carpets
We understand that there are plans to redevelop the site soon, which probably explains the lack of investment in the public areas.
Overall, we had a fantastic stay.

"Charity Ball"

4

hildawent, Isle of Man, United Kingdom
05/07/2017

We helped to organise a Charity Ball for Manx MSA Trust on 1st July and were delighted with the staff, food and the efficient manner in which the hotel dealt with the entire evening. The food was well presented, there was a lot of choice and was delicious.
Several of our guests have commented that this was an excellent meal and we could not praise the staff enough for their efficiency.
We have already booked the same venue for next year's function.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent event at our property.
Your business is very important to us and we value your feedback. By telling us about your event , you are helping us deliver a superior experience for you and other events in the future.We look forward to hosting your event again next year
Again thank you for taking the time to write this review

"leisure visit"

3

186361Davids60, Oxford, United Kingdom
04/07/2017

hotel could do with some upgrade .We had a deluxe room but double glazing panel was steamed up it was obvious this had been like this for a long time not great as we paid for sea view staff and restaurant was good Swimming pool roof in poor condition and only one sun bed not good for a health club and casino had a musty damp smell which put you off eating in Chinese restaurant in casino

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"People forget this is the Isle Of Man !!!"

4

LesleyCol, Swindon, United Kingdom
03/07/2017

We are just back from three nights here, having brought the car we had independent travel. This also meant arrival at about 10.15pm on Day One, as the ferry arrives then,(and this hotel is all of three minutes from the Sea Terminal).
On arrival in our room we found that there was just ONE bath towel . . Now even if the room had been booked for one person instead of two, that person would still need a hand towel and a bathmat ! What WERE Housekeeping thinking of ? (or not thinking . . . ). Reception put it right.
The room was entirely satisfactory, with tea-making facilities and a decent bathroom.
Yes the balcony was small, but at least you can open the patio doors for fresh air - not always possible.
Contrary to some reviews, we found the buffet breakfast to be entirely satisfactory - hot and fresh, with plenty of choice, and also cooked-to-order options as well.
Service and staffing levels were excellent throughout.
We chose to eat elsewhere in the evenings, and were there to see the island for the first time, so didn't use the many other on-site facilities.
We found this hotel to be completely satisfactory, and those who commented about its being dated would appear to have forgotten that this is a small Victorian island, where everything is dated !!! That's what we went to see !!
The steam railway, electric train and horse-drawn trams are a major attraction and the island's treasures. It's geographic location tells you not to expect brilliant weather, as it sits in between the North of England and Ireland it's unlikely to be hot !!
So for us the hotel was as expected and totally satisfactory. I do agree that it is an odd construction in the middle of a row of exceptionally beautiful buildings, but this one has assets that the others will not ! (Pool, Jacuzzi, cinema, casino etc !). In a period town you can't have both without a new construction, and then it would be at odds with the island,
We enjoyed our three days, but don't intend to go back as there is little more than we've already covered, but if we did - we would happily stay at the Palace again.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Some good points and bad points"

3

epspjs, London, United Kingdom
01/07/2017

How this hotel ever came to built I will never know, talk about an eye sore on the sea front amidst all those lovely old Victorian/Edwardian Hotels. Yes it has a Casino (not that I would ever go in but the choice was there, and it has a Bingo Hall, which I would never use, but a nice lounge downstairs, overlooking the sea so you could read papers and chat with friends would be nice. It needs completely renovating and updating. Our room was basic but cannot complain about that, but our friends room overlooking the car park had a damaged "blown" window that was misty all day, also the shower did not work properly and a maintenance man did come to fix it but still not very good. I do not think this room should be used at all.Also found our room very hot and had to put fan on most nights although the weather was not very hot.
However, the staff are lovely, friendly and helpful. Our thanks to Luke who tried to sort things out for us and our thanks to the dining room staff who went out of their way to help and we managed to have a laugh and joke with them all. I see some reviews complaining about the food but we found the food very appetizing and plentiful.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Functional but perfectly acceptable hotel"

4

Mike M, Clevedon, United Kingdom
01/07/2017

Stayed here for 4 nights, in sea-view rooms on the 3rd floor. The outside is a functional concrete cube, much smarter on the inside than out. Although it's a few hundred yards from Douglas town centre (10-15 minutes walk), it is well served by buses and the horse drawn tram service. The start of the Manx Electric Railway is a similar distance away, in the other direction.
The rooms were spotlessly clean, albeit on the small side, with full size TV, well stocked tea and coffee making facilities, comfortable beds and decent free Wifi. The bathroom was also small, with over the bath shower, with great water pressure and near immediate hot water.
All floors are served by lifts, although they don't seem to go down to the Prom level..unless you call them...from the Prom level! This will leave you with a walk down a flight of stairs, or down a ramp to the reception area then across the car park and down a slope..just something to bear in mind for those of restricted mobility. We weren't able to get a room with a walk-in shower and the 'balcony' (which is only about a foot deep) could only be reached by stepping over a ledge. However, an inflatable bath chair was available.
Breakfast in the hotel was first class, with plenty of hot and cold food served buffet style. Wide choice of fresh fruit and juices, cold meats and cheese, with a well stocked hot buffet, regularly topped out and kept at a decent temperature. Other dishes were available on request, although the smell of kippers from the kitchen might not be everyone's favourite. Waiting staff were friendly and attentive.
There's also a restaurant and bar on site (the Paragon), serving very good food, with drinks and bar meals well priced and generous.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Holiday "

3

awaydaysManchester, Manchester
26/06/2017

Clean basic. Nice rooms. Nice pool, jacuzzi and gym. Probably needs. a refurbishment but staff very helpful and patient with difficult customers...as we experienced in the bar. Not very busy for June but none of the island was. As long as you don't mind basic it's fine.

"1960's office block"

2

KazG999, Halifax, United Kingdom
25/06/2017

Just spent a 2 night weekend here and I'll start with the one positive first - the hotel was clean, absolutely no complaints about the standard of cleanliness both in our room and the rest of the hotel.
Now for the rest of my review, oh dear sums it up I'm afraid. I knew what to expect really after reading all the previous reviews, the overriding sentiment seems to be that people suggest that the hotel is old and tired and desperately needs upgrading. To be brutally honest, there's no way the hotel chain will ever spend the amount of money it would need to upgrade it, as it simply wouldn't be worth the amount it would need to drag it into the 21st century. The only answer is to demolish it. Its pretty much an eyesore anyway.
We had a double room at the back overlooking the rear car park. Not to be recommended, really small and very hot. If you have the window open then you are disturbed by the noise people make as they are leaving in cars at 2.30 - 3.00am. There is an electric fan in the room, which we were grateful for. The bathroom was quite spacious, the shower wasn't brilliant.
We had breakfast each morning but only had one evening meal which was in the chinese restaurant in the casino - food in both breakfast buffet and chinese was not of a very good standard.
Overall, not a hotel to be recommended, not really anything good to say about it apart from the staff did their best and in the main were friendly and helpful, and as I've already mentioned there was a good standard of cleanliness.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Good Hotel with lots of facilities"

4

User
24/06/2017

This hotel has so much potential to be a great hotel: it has beach front views and walking distance to Douglas City Centre passed the hotel named after the late Sir Norman Wisdom Transport is close- bus, train, horse carriage plus taxis are readily ordered and reliable. The staff where helpful but like all in this industry they change week by week which results in happy and unhappy and not helpful ll. The food is average due to buffet style and services is good or bad dependant on staff on dutiy.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Tired and old"

2

Rim60, Maryborough, Australia
13/06/2017

This hotel has so much potential to be a great motel: it has beach front views and walking distance to Douglas CBD. Transport is close- bus, train, horse carriage plus taxis are readily ordered and reliable. The staff however are unhappy and not helpful at all. The food is below average and services are rushed.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Honeymoon TT"

4

Sarah H, Gillingham, United Kingdom
05/06/2017

We stayed here last year during the TT for our honeymoon. The hotel knew that we were on our honeymoon and even though it was their busiest week, they still managed to give us a seaview room and gifts of wine etc were left for us. We only ate breakfast here but it was plentiful and kept us going all day. This hotel is perfect for the TT, although the main grandstand area is up a very steep hill (about a 15 minute hike from the main promenade

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"In a time warp, looking very tired"

3

OldClanEllmes, Lincoln, United Kingdom
05/06/2017

The room view was nice, over looking the bay but I do expect dirty glasses to be removed when the room is serviced. The notice on the balcony window advises you to lock it when going out, hard to do if there is no lock. The shower does not have a thermostat so when other people use the water it can change to extremely cold or hot. Do not understand why in this day of linked systems the Palace still relying on lists, that are inaccurate, with highlighted details to show who has an account causing embarrassment to guests and staff. Disappointing to note a variety of stains on the wall next to the still room door and paint splashed over the bench seating, it makes one wonder about the state of other areas you can not see and hygiene in general.

"3 monthly stay"

5

Lyn- Anne W, Swansea
04/06/2017

We have stayed here last weekend and had a great time again. We have stayed at the Palace every 3 months since sept 2014 and have enjoyed everytime. Sure if you want to be critical the hotel is a bit worn in pkaces but so are we!
The sea facing room with balcony is our favourite, don't go for the kingsize bed room as you don't get the balcony on small window that opens slightly.
The double bedded room has patio door and small balcony overlooking promenade and beach. The staff are great, food good, location awesome.
Have booked for sept and December.
Andy and The Dragon.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"great location but needs modernising"

4

ulysees321, Bristol, United Kingdom
03/06/2017

Stayed here for 3 nights as part of a business trip, the staff were very friendly and the food at the hotel was great, my room faced out on to the promenade and seafront with a great view to wake up to every morning and the room was very large with all the amenities i would expect, good WIFI tea/coffee and flat screen tv. The bed was large and very comfortable and there was no issues with noise as the room is outward facing on to the promenade. The only real issue is that the decor of the hotel is looking a bit tired and in need of being brought up to modern standards but that's just me being picky overall it was everything i needed for a short stay.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Exceptional Views"

4

DBKJC, Centreville, Virginia
31/05/2017

We stayed two nights. Professional, friendly, front desk staff. Older hotel, needs updating, the rooms were clean. The casino, gym, we did not use. Learned massages are available check with the front desk. Try to get a room with a sea view 3rd or 4th floors. Housekeeper David was extremely busy turning over rooms, Tuesday 5/30/17 3rd floor, my husband asked him for an item. David could have said I am busy, I will help you later, no he stopped what he was doing to help my husband. David was very professional and extremely helpful. I would stay at this hotel again, because of David.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Not Bad"

3

Tony G, Monmouth
28/05/2017

Clean & comfortable, but rather dated. Felt it had not changed from the 80's. Good breakfasts in pleasant dining room overlooking promenade
One major criticism choice of beer in the bar. When in the Isle of Man I expect to be offered the local Okells beers & NOT Sam Smiths.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

" Great views and location"

3

User
26/05/2017

The staff here were lovely and was only in the room for a few hours relaxing before bed as I was over here working.
The hotel is a little bit dated and rooms are small but if you are only using it as a base then it's great.
I had a sea view room which was lovely opening the doors in the morning and getting a sea breeze into the room.
For the price of the room, I can not complain.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"so much fun"

4

andrewrobarts, Turangi, New Zealand
25/05/2017

I booked into this hotel as I was only on the island for a day and fancied going to the casino that night. The reception was excellent, fast courteous and easy. The food good enough. The casino was pitched just right for the occasional gambler such as myself, neat and tidy without being over the top. The atmosphere was friendly whilst being professional. Best of all I paid for the whole trip. It would still of been good fun if I had lost.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"great couple days"

4

connorsmum, liverpool
23/05/2017

stayed fri til tues hotel very run down and old now but still enjoyed my stay ! breakfast great plenty variety,staff very friendly too .Room very small but comfortable everything you need i loved the slots irish lady manager very friendly very welcoming i would return to the palace

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Hotel"

4

shysterLincolnshire, Lincolnshire
23/05/2017

Read some of previous reviews before booking this hotel and booked. Had a really nice room overlooking the seafront with a balcony I was well impressed. Staff really pleasant. From looking at hotel from outside look like a much needed overall paint job refurbish needed soon.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Bingo Night"

3

TracyTownend75, Tewkesbury, United Kingdom
22/05/2017

I booked a room here for me and my mum for her mothers day treat and to take her to Bingo! so thought why not have an overnight instead of travelling back late at night to the north of the Island. Reception area is lovely and welcoming the hotel has a small casino room with a lovely Chinese restaurant inside. The bar area is quite large and was nice to sit and have a drink looking out at the beach opposite the hotel. We went to our room which was very basic the two single beds were not very comfortable and they actually moved across the floor when you sat on them because of the wheels on the bottom of the bed! it was actually quite funny when my mum took off! our view wasn't so nice as the beach side we just had the car park at the back of the hotel so if you book here I suggest asking about a room with a beach view as the back of the hotel is not that picturesque!

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Good Stay"

4

Janeen H, Heysham, United Kingdom
21/05/2017

This hotel regularly hosts black tie dinners, but does not have the facility to hang a long dress. I had to hang mine over the mirror edge. We were in the a room facing the entrance and over the airconditioners, so it was a bit noisy. But other than this, no complaints. The food was good the service maybe a little slow to start off, but after that excellent. They had a wine my husband and I enjoy, so even better. When I needed help from a staff member regarding the wifi, he very quickly sorted it out for me. Thanks very much. I would recommend this hotel to anyone.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Comfortable business trip - now in my seventh year at this hotel"

4

Dalewaddy, Accrington
18/05/2017

This was a three night stay on a dinner bed and breakfast rate booked via steampacketholidays.com. I had previously been critical of this hotel associated with the restaurant but can honestly say that it was very enjoyable. Breakfast was a wide assortment of cold items as well as hot buffet selection. Items ordered from the kitchen included kippers which must be included when staying on the Island! Kippers were well grilled and tasty. Moving on to dinner: a good selection of cold starters from fish to salads and cold meats. If i could be critical this could be varied from day to day... Hot carvery style choices were tasty, hot and varied. Desserts wer nice and would have added inches to your wasteline! I could comment that the cheese could benefit from being moved from the chiller cabinet as to be at its best it should be at room temperature for serving. it could live in the 'open' salad cabinet to prevent it from being too cold? I am being very picky but that how I am. The restaurant team were youthful, very attentive and worked well as a team. You tend to make observations when you are sat on your own like a lemon! Seriously It was a pleasant experience to observe the efficiency of the waiting staff. A number of residents were elderly and needed help and more attention which was given without hesitation and with a genuine smile and concern. Nice to see.
Rooms are clean, tidy well appointed and serviced well. Thats it. Nice one Palace I shall stay here again.

"Could do better."

3

User
18/05/2017

What can I say, staying for two nights paid in full, with best western reward card, the greeting by reception could do with looking at, as felt not really bothered with us.
Then had to pay for car parking (just a card written out by hotel)
The room superior sea view (great view) the room for two people a little small, possibly one of the smallest toilets in a room we have had in a long time my knees just fitted in between the bath and toilet.
Wanted a drink in the bar, this was almost in the restaurant! with the cooking smell to go with it!
So walked out.
On the plus side a meal in the Chinese restaurant in the hotel was very good.
Second day breakfast very nice but told where to sit then ignored, strange place to put cold drinks where they are my wife is quite small could not reach over to get them.
Looks like a nice pool but once again staff looked at us as we should have not have been there and talked to my wife with a impersonal way as they did not want her there.
To cap things on a nice day out, the toilet in the room would not flush, fortunately when I reported it I saw the maintenance man, who said it was very common it took him just a few seconds to remove back panel in the hall way and fix it(a really nice guy and helpful)
As for the bed! B..hard the hotel should look at other hotels to adverts and bite the bullet..
This review sounds as we just grumpy people but if you look at my other reports we always give a honest opinion.

"Tired"

3

Tim W, Edinburgh, United Kingdom
18/05/2017

I stayed here one night on a business trip. The hotel is located on the seafront boulevard.
First impression was not great. The main entrance is at the back of the hotel in the carpark. The building looks incredibly tired, tatty and dated....probably 70s era.
On entering the foyer, there is a noticeable musty smell that permeates the entire building. Quite unpleasant. The decor looks worn. The check in was non eventful.
My room was a sea view room. The view was lovely but the windows were thoroughly dirty and there was some strange condensation in between the double glazing...it gave a really damp and mouldy feel.
The bedroom was a little tired and the bed was not very comfortable. I woke up with a sore back.
All in all for the price paid I was disappointed. This hotel has seen better days.
I popped my head into the casino during the evening to see if Wayne Rooney was blowing £500,000on the Roulette wheel....the place was dead...just an elderly couple wistfully losing their meagre savings.

"Birthday weekend"

5

ROBINSON1969, Bolton, United Kingdom
17/05/2017

Wonderful sea view room with balcony, spa pool steam room sauna and jacuzzi. Chinese restaurant and bar very nice , staff very helpful when asked about places to go and visit . Get a day explorer ticket so u can travel on the bus - steam train - electric trams and even horse drawn trams on the sea front

"Adequate but very dated and shabby."

3

User
17/05/2017

Stayed here for three nights when completing the IOM coast path with 9 others. This is not our usual sort of hotel as we would tend to choose something smaller and more personal and characterful. On the positive side staff were always friendly, efficient and professional and breakfasts were excellent. The dining room has a wonderful sea view, but our rooms which overlooked a scruffy car park were small, hot and very noisy with the windows open. The reception area which gives access to a casino and nightclub were dark, ugly and unpleasant. This hotel seems to be in need of a major revamp or rebuild!

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Needs update"

3

User
09/05/2017

The location is good, right on the promenade, and Douglas is a good choice as a base to explore all the island. The rooms themselves were OK. The beds were comfortable, albeit with crunchy, noisy springs. The sheets and towels were clean, toiletries supplied, hairdryer, TV, etc., and in the closet, an ironing board and iron, safe, and a fan for the hot weather. The bathroom needs a re-jig, as the toilet is too close to the bath, resulting in stubbing your toes while you're on the loo; I have dodgy knees that don't bend more than 90 degrees, so uncomfortable. Also wouldn't be good for anyone with exceptionally big feet, long legs, or both, unless you could manage to dangle your knees over the edge of the bath. The extractor fan wasn't working in the bathroom, so we had to put up with a bit of fog there as it was a bank holiday weekend and we left before they could get it fixed.
There is free Wifi, but it seems very slow and we often got disconnected and had to go back through the process of signing in, so probably not good if you need reliable internet use.
The staff were friendly and attentive, but the communal areas around the lobby, reception, restaurant, lifts, etc., were very dark and depressing, with old, dingy carpets, dark wood, etc. It definitely needs a refurb and brightening up in that area. I would give it four stars if that upgrade were accomplished.

"Good location, value for money"

4

Tomkinsbrown, Hailsham, United Kingdom
09/05/2017

Spent 3 night here at a good rate. Arrived on the island late morning and the hotel allowed us to check in shortly after midday which was great. It's clean and comfortable and exactly what you'd expect from Best Western. Yes, it may be a little tired in places and in need of modernisation but it serves a purpose. Good location centre of the prom. Bus and horse tram stops outside. Lovely sea views. Can be noisy if you're a light sleeper (sea and road noise) it didn't bother us and we had a lovely stay. Staff generally polite and friendly. Housekeeping staff on 4th floor particularly deserve a mention for being happy and helpful.

"Customer service "

4

User
08/05/2017

The staff were very helpful. We needed to get our luggage taxied to us as the train was delayed. Nothing was too much bother. The hotel could do with a refresh of reception, but the staff makeup for that.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Brilliant"

5

PaulMobberley, rugeley
06/05/2017

Spent three nights here and loved the hotel. First impression when entering from seafront sea level is a bit seedy but once in the main hotel everything is fabulous. Was able to check in early, my sea view room with balcony was fabulous and the leisure club facilities and breakfast first class. Staff were really helpful and the location perfect. I'd return to the Isle of Man just to stay here.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Good Hotel"

4

charliedickson, Liverpool, United Kingdom
04/05/2017

I e-mailed a couple of questions to reception before we went and they were answered more or less immediately.
Hotel was very clean. Twin room a good size with sea view. Only went to the casino for a few minutes so can't comment - not a gambler. Maid service excellent.
Hotel charges £4 a day to park in car park which is reasonable but we managed to park easily outside the hotel on the road for nothing.
The carvery was disappointing on Sunday only one choice of meat which was turkey. The vegetables were mixed together to help yourself to whereas most carveries serve each vegetable separately. One minor quibble was that the iron supplied in the room was not a steam iron.
Stayed for four nights and overall had a lovely stay. The hotel is in a very good central location. Would recommend.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"A good hotel"

4

User
29/04/2017

The hotel is my favourite 'go to hotel' on the island and in my opinion is still the best on the island. Although it is showing it's age in places and needs a lock of paint here and there the rooms are spotlessly clean and alfreddo (sp?) our housekeeper was very friendly and Efficient and we came back to a well cleaned room each day -complete with restocked refreshment tray and new bathroom toiletries (a little detail which is often overlooked in some hotels in the rush to get things cleaned) the food in the bar and restaurant is amazing so well done to the chef and, you can't be bored in the hotel as it has a nightclub,bingo hall downstairs and fully functional casino upstairs as well as a leisure club and pool. If none of that suits then the front facing rooms with balconies are excellent for sipping a glass of wine and watching the tide come in. I only have two niggles-the £2 towel deposit (meaning that I have to bring three pound coins downstairs with me-why not just take the room key as a deposit if it's really needed) and the fact that the receptionist did not acknowledge my best western diamond membership and offer a room upgrade but these are small details

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Perfect location in Douglas"

4

Mary O, Glasgow, United Kingdom
29/04/2017

My sister and I have just returned from a three night stay in the Palace Hotel. This was booked for me as a surprise 70th Birthday present by my sister . The last time we were on the island we were young teenagers on holiday with our parents. Our recollections of the island were not clear but we both had our own special memories of the Villa Marina on the promenade and the Ivy Benson Band. The Palace Hotel was chosen particularly due to its excellent location as well as the fact that it has a good sized indoor pool and, of course, it houses the only casino on the island. I took advantage of the indoor pool every morning and, although I am not a gambler, I enjoyed a flutter at the Black Jack table and the young man who had just come on duty as the Dealer at 7pm was happy to show me the ropes. We were on a Bed & Breakfast rate and the breakfast could not be faulted. Plenty of cereals, fresh fruit, yoghurts, pastries and the hot buffet choices catered for everyone. Waiter service for tea and coffee and clearing tables efficiently. Our Superior twin bedded room was a good size and had sliding doors onto a small balcony on which you could stand and take in some fresh air and enjoy the beautiful view. At night the promenade is lit up with fairy lights so I would highly recommend a sea facing room.
All the reception staff were very friendly and a special mention to Barrie for helping me with my mobile phone top up, phoning for taxis etc. I did mention to Barrie that I had enjoyed my stay at the hotel, loved the island so much that I would return in September with my husband as a special treat for his 70th !! So I will be contacting the hotel in the coming weeks to make a firm booking for dates in September.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We look forward to seeing you angain in September
Again thank you for taking the time to write this review

"Beautiful"

4

mickey111, donegal, ireland
27/04/2017

After a little mix up of rooms and having to wait a while to get one, we got 2 sea view rooms with small balconys but the views were amazing. That (and the good company) Really made my holiday. The hotel itself could do with a bit of modernising but clean enough and staff in reception and bars and pool very helpful. However the casino staff could do with a lesson on smiling and mannerisms as they were not very welcoming and made you feel as you shouldn't be there. Music in the bar was same man the both nights we stayed and could have done with something different and also could do with updated this area. We didn't eat in the hotel so don't know what the food was like. Overall had a wonderful time and very satisfied but if was given s room without sea view would have been a different story.

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Pleasant Stay"

4

Jah R, Manchester, United Kingdom
26/04/2017

Stayed here for two nights whilst on the island for business.
5 minutes from ferry port and on the promenade
Rooms large and comfortable although nearing some decoration work
Used leisure club for swim and sauna, although the pool was quite shallow and small found that it was enough
Couldn't fault breakfast although got quite busy as you would expect around 8am
Great location and reasonable price
Will stay here again if can get the right deal

PalaceHotelManager, General Manager at Best Western Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Terrible"

1

shambles10, Isle of Man, United Kingdom
24/04/2017

Atmosphere awful
Food from carvery very average and service dull and unprofessional
Service generally shocking to point of being rude
Had meal with my Dad but asked if we want to be billed separately .....why?
Will I be back......no

"Good food but room and leisure club a bit tired"

3

CColl63, Isle of Man, United Kingdom
22/04/2017

Stayed on a Saturday night we were rather disappointed by the view as although we paid extra to upgrade to a sea view there was a vast expense of unsightly flat, felt roof littered with bits of rubbish right in front of the window, the sea beyond that.
The sleep quality was not great as other guests kept arriving at their rooms all through the night, making noise in the corridor and running taps, and banging doors.
There must have been an airlock in the water pipes as they were very noisy making a noise like drums.
The staff were very polite and helpful.
The quality and variety of food was exceptional for both the evening meal and breakfast.
The health club was shabby with mound patches and peeling paint on the ceiling.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Terrrrible"

1

User
20/04/2017

I rang about booking a twin room to attend the IOM Health Department to provide legal training, explaining I needed a room which I could access in my wheelchair, and was assured that all twin rooms were accessible for wheelchairs. I then having had my booking to provide the training confirmed booked via the website a twin rom for 19/04/17 to 22/04/17. I arrived and was disappointed to note that there was no wheelchair entrance with powered door and that the reception staff seemed to belief watching my carer and I struggle through the door with our bags and the wheelchair was a spectator sport.
Book-in went well but I am accustomed to basic manners which were lacking and given the keys to room 240, the problem was that a standard 16 inch seat wheelchair couldn't get into the room, the narrow corridor into the room was blocked by furniture and the wall. I couldn't get into the room, so my career called reception from our room, after ten minutes of trying we gave up and called reservations to then get a voicemail message.
So feeling slightly embarrassed we returned to the enigmatic (sarcasm) reception staff to explain the problem. First I was told that the hotel had NO accessible rooms (I would say better amend the website advertising these then!), and that bigger rooms with sea views were available at an increase in cost, I viewed these rooms and found one (sea view twin) that I could access, however that would be at a cost, again no please or thank you, so I asked to speak to the manager.
The manager attended after a few minutes and explained that, apparently the twin rooms which fit my wheelchair are £10 more per night amazing! Then when I dared to explain disability rights the manager told me that IOM don't have a disability discrimination act, unfortunately I had to research this for my assignment and the IOMDDA2006 is in force, with transitional relief but a change of room would probably be seen to be covered under the second mandate (in force since December 2016) Manager returned a little sheepish and conceded that the room would be changed at no charge, but then said the hotel was an M1 under law and exempt from elements of disability discrimination law, forget customer service! I have been left with the impression that Best Western need to improve customer service training, provide more than is minimal by law and treat individuals with respect and dignity as all the above was discussed in an open area including toilet issues!
Not great service, terrible attitude, rude staff (except for dining room staff who are great), room was basic and not cleaned properly
Dr Paul Couldrey LLB, LLM

PalaceHotelManager, Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for your review,
I am pleased that we have now resolved this when i came to see you in your hotel room.
Again if you need anything else during your stay please just contact me.
Gareth Capper
General Manager

"Great location"

4

Wendy M, Buckton, New York, United States
19/04/2017

This hotel is in a great location, great views of the bay. It has a lovely pool & steam room, sauna a little on the small side. Cafe over looking the bay attached to the pool area. Rooms are a little dated and in need of a refurb, however they are still ok. Rooms are very hot and no temperature control in the room. Plenty of choice at the buffet style breakfast. Downside, taxi drop off area at back of the hotel, can be very noisy for the rooms at the back of the hotel. All the staff are great, lovely and friendly. Casino not a frequent visitor to casinos however made to feel welcome. Bingo also on offer and beginners welcome. Would definitely stay here again.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Time for an update"

3

MMackDevon, Devon
19/04/2017

I stayed in this hotel about 8 years ago when attending a wedding, and although it is now owned by a different company it seems nothing has changed.
The decor is tired and dated, the carpets could do with a really good clean.
The car park is basically many, many potholes all connected.
We had booked a sea view room, the bed was comfortable but again the decor and furnishings very dated, with torn carpet. The bathroom was far too small to be functional really.
Tea and coffee were provided, but oddly no teaspoon so I had to mix my coffee with my toothbrush. Tea and coffee were replenished for our second night, but still no teaspoons, how very odd.
We were going to use the leisure facilities but when enquiring about the sauna my husband was told it was in the mens changing room which put me off.
Breakfast had a really nice selection, good service for tea and coffee.
One thing I can say was all the staff were really friendly and nice all around the hotel, which saved the visit somewhat.
On Sunday we booked lunch for 5 people and the spread was amazing, I don't know if its done like this every week or just because it was Easter, but the selection and freshness of the food was great, well done to the chefs. The only slight downside to this was that when I booked I was not told it was a set price 3 course lunch, at almost £26 per head. We had 2 elderly relatives with us who both wanted only 1 course so it made the lunch very expensive. Has we known about this when booing we may well have decided to go elsewhere.
In summary, lovely staff, good food, but the decor and general feel of the place really lets it down for the price.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Okay"

3

BillyS89, Liverpool, United Kingdom
18/04/2017

Came here with my fiancé and my daughter and the staff were great especially Veronica and Kwame. But the hotel is just dated the room did not have a clean feel about it not sure if it was the carpets or that it was very mis matched furniture wise. Just didn't feel fresh. We had breakfast every day and the selection was fantastic they even cooked extras if you ordered them, but the quality of some of the food was not as fantastic. We used the hotels spa and it could really do with a uplift! I think if the hotel had some money put into upgrading it it would be a top top hotel as they already have a great foundation with the staff they have!

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"awful do not go"

1

mariacollette, Manchester, United Kingdom
18/04/2017

So rude and unhelpful your on
Holiday looking to enjoy yourself in which case don't go here unless you're willing to be humiliated and embarrassed by rude unhelpful staff who shouldn't be there if they don't want to help you

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Weekend visit"

5

User
11/04/2017

Would definitely stay here again, lovely clean room. Comfortable beds. Great view . the staff were very helpful. The breakfast was lovely with plenty to choose from. We stayed for Sunday lunch and were very impressed by all the choice for starters. I had the roast lamb carvery which I really enjoyed. The food was beautiful and we loved all the choices of desserts too. I couldn't fault this hotel and would definitely recommend it. Loved the view from the room too.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Best western casino hotel"

4

moorheadd63, Liverpool, United Kingdom
11/04/2017

We stayed here for several nights. We stayed in a standard double it was clean and of an average size. Bed was really comfortable and sheets were white and crisp. Bathroom was clean. Only downside some of the furniture was marked could do with replacing . Breakfast was really good plenty of choice and even did seperate items sure has kippers poached eggs and specialty teas . Hotel staff very helpful and pleasant bars and running room were very clean nice view from running room over looking sea . We went to the spa nice clean areas pool was of a good size and was very clean. Nice Jacuzzi steam room and sauna with a good size gym . Very friendly and helpful staff over all very enjoyable stay would book again .

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Did the job"

4

User
09/04/2017

Friendly staff, very clean hotel. No complaints other than being woken up two nights running by the shouting and swearing going on outside. Probably visitors to the casino?
We visited the casino and found it small and friendly. It was an enjoyable stay

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Decent hotel"

3

Jonathan T, Maesteg, United Kingdom
08/04/2017

Stayed at this hotel during a recent business trip to the Isle of Man. Breakfast was good and I can recommend the poached eggs. Check in was good, wifi is free along with parking. Rooms were a little tired and the bath / shower was quite small.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Nice hotel and casino"

4

mrmbest, Leeds, United Kingdom
06/04/2017

Quite nice hotel large room with great sea view the casino was very nice and friendly the Chinese restaurant inside the casino served brilliant food at a reasonable price great service and really helpful and friendly lad the only couple of thinks I didn't like is that they charge £4 a day parking when I am paying £92 pound per night and spending loads at the casino and bars also I like to have a bath but they had made the tap so it only works as a shower so I had to fill the bath by removing shower head the room service was brilliant all in all a good hotel that I would recommend

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"The SHINING"

3

User
25/11/2016

Really nice welcome receptionist couldn't of been nicer, although as my header states!! Creepy and dated, the iron and ironing board were older than me!! Needed to have He-Mans finger to flush the toilet, the menu didn't excite me so ate out each night!! Breakfast was average, although the view in the morning was amazing, wouldn't choose to stay here again, although if on a budget it's worth it x

"Over nighter"

3

chris r, Blackpool, United Kingdom
20/11/2016

The Palace Hotel in Douglas is a nice hotel its reasonably priced and the rooms are clean and comfortable. I have 1 minor gripe and that was I was in a Twin room and the bed was small (single) and the mattress was like a bouncy castle, other than that the room was of a good standard. A good thing WIFI is free and in all rooms.
Breakfast was a buffet help yourself 1 gripe the waiting staff took a long time to ask if we wanted tea or coffee but when they did the drinks came quick.
The main reason for the visit was to go to the Casino which was part of the hotel - It had the standard table games and roulette and slot machines. 1 gripe the slots paid out coins, it would be better to have a voucher ticket to take to the cash desk for pay outs. The table games were good and staff knew how to manage them.
worth saying here.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Clean, friendly but in need of modernisation"

3

MrsLordy, Sevenoaks, United Kingdom
17/11/2016

The staff here are great, friendly and efficient and will do all they can to make your stay pleasant.
It is reasonably priced, the rooms are fairly spacious and clean although the bathrooms are quite small. Plus location is excellent and facilities are good: free WiFi throughout, the health centre is worth a visit and the bar, restaurant and casino are all good facilities.
However there is a sense of 'tiredness' about the whole place, from the single glazing through to the dated décor and aged lifts. This place would benefit greatly from some modernisation, but in the meantime you'll have a perfectly comfortable stay and will be well looked after by everyone here - just make sure you get a sea view otherwise you'll be looking at a construction site.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Amazing food "

5

Cheryl A, Barnsley, United Kingdom
14/11/2016

The best western on the isle of man is amazing, we just poped in for drink and never looked back. We went everyday for tea as the food was out of this world, the staff couldn't do enough for you . We had a table overlooking the sea wow. Nead less to say we are going back but stayed in the hotel this time.carnt wait !!!

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Staff were good, hotel needs updating."

3

applegate69, Bath, United Kingdom
09/11/2016

Stayed here for two nights on business in Nov 2016. would have given 4 marks but disappointed that neither myself or my colleague were offered an upgrade to a sea view room even though we were told on check in that the hotel was very quiet. it would have been a nice gesture.
The room was ok, nice and clean.
The leisure centre was very good with good facilities and a good size pool.
Breakfast was also good, good choice of cereals, cooked and fresh fruit. I also ate in the bar one lunchtime and early evening and the food was good quality.
There is a good likely hood that i will have to return to the island and i would consider staying here again.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Great hotel in Douglas"

4

Steve C, Huddersfield, United Kingdom
07/11/2016

The room was clean, and a decent size and a fantastic sea-view. We had an awesome breakfast, not over cooked, not sat there going dry. The staff were friendly and helpful. The location was perfect for a night in Douglas or a trip to Laxey or Ramsey. Also situated minutes from the ferry port making it easy to find on departure and easy to get to the port when leaving the island.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Mr Paul powell"

5

cocacola4321, Wallasey, United Kingdom
06/11/2016

Excellent hotel excellent staff room excellent food out of this world also if u want a taxi booked get a taxi firm called a1 swimming pool lovely right on the front of prom bus stop right outside of hotel yea defo going back again next year ??????

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Family visit"

3

User
04/11/2016

Stayed 4 nights, very friendly and efficient staff at check in. Room comfortable, sea view, needs a little update. Breakfast was fine, plenty of choice. Situated central promenade so 10 to 15 minute walk to town centre/shopping area. Nightclub and casino situated in the building,but we did not here any late night revelling or music, we where situated on the 4 th floor , also very little noise from traffic using the promenade.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Excellent!"

5

User
03/11/2016

Good room on 4th floor with amazing sea views..well kitted out, decent size good shower.....spectacular sunrise...well worth paying extra for! Superb breakfast all you need, including croissants! Helpful staff. Close to attractions this is a good base. Happy to pay the parking charge, plenty of spaces.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"On the decline"

2

daz_ford, altrincham
01/11/2016

I've stayed at this hotel now twice a year for the past six. Unfortunately this will probably be the last. It could really do with a make over as the rooms and hallways are looking dated and have that musty smell a lot of hotels get. The bedroom I had faced onto the car park. Which wouldn't of been that bad if I didn't have youths in there cars late at night parked under my window making a noise. The bed was the most uncomfortable I've ever laid on. The heating had a mind of its own. It also wasn't v clean. There was someone else's personal towel hung up on the back of the bathroom door, with a coat hanger. A wine glass on the floor next to the bed and some crumbs on the floor.
Breakfast was pretty good, good choice. I ate in the bar a couple of times and I couldn't fault what I had. There is a casino which now has a Chinese restaurant with it. The staff were pleasant and mostly helpful. Other than asking one of them where the nearest place to watch the football on tv. She told me jaks in town 20min walk. So went there, got back fancied one last drink so went into the casino and they had sky sports on the TVs,s ! Going to try elsewhere next year.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I have opened an investigation with housekeeping concerning the cleanliness of your room as this is unacceptable and i believe action to be necessary, to prevent similar situation occurring in the future.
Again i exstend my aploghies and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Autumnal Holiday "

4

Boyddy, Kendal, United Kingdom
01/11/2016

Very clean very nice hotel, worth getting a balcony for view over harbour / Douglas front. Breakfast hearty if a little costly, car(bike) parking, and only a short walk to town centre .not the most attract building from outside but don't let that put you off. Very good value for money and staff excellent.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Once upon a time this was the place to stay in Douglas. Now, alas, its tired and requires major surgery."

3

goats71, Preston, United Kingdom
31/10/2016

When, many moons ago, this was part of the Hilton group it was a very nice place to stay. Now sadly it isn't. Our rooms had a splendid view of the rear car park even though some of the sea view rooms were vacant. Not only that, The air conditioning extractor fan assemblies were directly below our windows, also some waste bins. The smells and the noise meant we had to close the windows whilst in the rooms. The noise levels from the departing casino clientele at night was even more appalling. I have to say that the rooms were clean and the housekeepers cheerful and polite. Two more things. The fire alarms triggered at 02.30 hrs on Sunday morning. Stood in the carpark surrounded by boozed up casino losers.......nice one! And lastly why do they add insult to injury and charge residents to use the carpark? Best Westerns are usually ok, Unfortunately not this one. By the way its £13.00p for a really mediocre breakfast.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Weekend of coastal walking"

4

Dan B, London, United Kingdom
31/10/2016

This hotel is ideally situated on the promenade about a 25 minute bus journey from the airport. Buses from and to the airport, run about every 20 minutes.
Unfortunately check in runs from 4pm, I arrived early, but by 3pm my room was ready.
Check in process went very smoothly indeed.
I was on the second floor in room 206, there is a lift, but I found it quicker to take the stairs. The room is small, but very compact, and faces the wooded area behind the hotel. The flat screen TV could do with updating, as there are many more digital channels on offer now, and BBC3 could be taken off the list, as it no longer operates.
I have to say, the bed and pillows produced the best nights sleep, I've ever had in a hotel - the mattress is firm, and the pillows , while soft, bounce back to the original shape after sleeping on them.
The room is very quite, and made for a good nights sleep.
The bath is quite small, well for me anyway at 6ft 2, but the bath fills quite quickly, there is a shower if you prefer.
The aminities are ok, although very strange tops on them, you have to pull off first..The toilet requires a very strong thumb to operate the flush.
In the room itself, tea, coffee, milk, sugar, and cadbury's to chocolate is provided.
Breakfast is served from 0700 - 1100, and from 0730 on Sunday. The price at £12.95 is a bit steep, but I found an excellent choice on offer in the buffet, and you can place an order for additional items not featured there.
The swimming pool is very impressive, its a refundable £1 for the locker, and £2 refundable for a towel. The pool and gym is open to non residents to - the hours are 0700 - 2200.
The wifi is free, all over the hotel, and I found very strong.
There was a fire alarm drill on Sunday morning at 0130 - as there has to be by law, once a year - but this was operated very smoothly, and guests were allowed back into the hotel after about 15 minutes.
All in all a great place for a weekend away, and only 5 minute walk into the city centre, where you can catch buses to most places on the island.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Comfortable but average hotel."

4

Claire H, Birmingham, United Kingdom
29/10/2016

Very noisy first night when casino or night club emptied as our room overlooked car park. Rest of the week no complaints. Bed comfortable.
Nice continental breakfast. Staff very pleasant. Husband made use of sauna and pool every evening.
Good base for exploring IOM. They charged us £15 for a weeks parking permit

"Really good hotel, for all the family, spoilt by some of its clientele."

3

Pete_5h, Hertfordshire, United Kingdom
27/10/2016

There were some brilliant aspects to staying at the Palace - friendly, helpful staff and the food both spot on. Our well kept rooms were decent enough also and the sea views we pre-booked were breathtaking. I guess one the hotel's attractions, the casino, is also one of its downsides, for us anyway. We stayed for 4 nights and every night I was woken by noise in the corridors in the early hours of the morning. This was exacerbated on the last two nights by the residents of the room next door, which had a connecting door, from one of them vomiting (pretty sure it wasn't anything they ate!) to shouting loudly - it was way too much, especially on the last night with an early start the next day to catch the ferry. Come on people! Have fun, but equally show some respect!! Perhaps a bit of 'polite reminders' signage from the hotel wouldn't go amiss? Mind you it wasn't just the residents who weren't always polite, we used the adjacent health club and this seemed to work well during the day with children and their parents having fun in the pool, whilst at the same time plenty of opportunities for grown up stuff could be had in the gym, saunas and steam room. This didn't stop one member saying very loudly to her friend in the foyer 'look it's full of bloody kids we've come at the wrong time'. Perhaps this sums up a problem - trying to be too many things to too many people?

"Great stay"

5

Mazzarichmond57, Richmond, England, United Kingdom
27/10/2016

Lovely hotel.We booked 2 rooms as were with friends.Had 2 superior double rooms with sea view. Found the bathroom a bit of a squeeze.Next time will probably look for better deal as we booked room only...

"Lovely relaxing hotel"

4

Bryan R, Lytham St Annes, United Kingdom
25/10/2016

The room as always clean and comfortable with a beautiful sea view...all staff helpful and help to make stay enjoyable...food first class...only let down was in the Palace slots room where many older locals are openly hostile and territorial and downright rude to holiday makers who they say shouldnt be there.....so may not return as have always enjoyed a play in the bingo and slots room - but enjoyment ruined this time

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Fantastic location & casino "

4

vardyr, Leicester, United Kingdom
24/10/2016

All ways stay here when I get stuck in the Isle of Man when the boat carnt get me back .
Very modern , very clean.
Off road carparking which is hard for some hotels in Douglas .
The hotel has a casino & full floor of slot machines which passes the time lol .
5 minute walk into the centre .
I have stayed in b&bs here for nearly the same amount of money & been very run down with no carparking .
Friendly staff .
If you ask nicely you get a see view room at know extra cost .

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Excellent stay!"

5

emilyharding1997, Liverpool, United Kingdom
20/10/2016

Had a lovely time while staying here, great location, great food, great views and great staff. Was really looked after by member of staff called Simon in the restaurant. Had an amazing sea view room with all the extras, will definitely stay here again.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Fantastic views when dining"

5

marymarbs, Liverpool, United Kingdom
18/10/2016

Friendly staff swimming pool casino and great price. Food is lovely and the views over Douglas when dining. Rooms are very nice and close to town and Onchan . Lovely casino and bars and gym . Close to public transport and steam railway and minutes away from electric railway

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Good location but unacceptably noisy"

3

User
18/10/2016

Arrived at the Hotel and was impressed by the location. Checked in and went to room. Room 208. Everything was fine if a little tired. Wandered down town to find a bite to eat. Excellent restaurant at the Savoy just a couple of 100 yards down the road. Returned ready for bed. Room very hot with no apparent way to reduce the heat other than opening a window so this we did. About 1.00am we were awaken by laughing shouting and general jollity which went on and on. Got up and closed the window but that made very little difference. The noise continued until at least 4.30am when I think that exhaustion finally took over and I went to sleep. Breakfast was very good and then we were off for the day. When getting back in in the early evening I approached the front desk to ask for an explanation. There was a young man at the front desk with a trainee badge on his lapel so I waited to speak to an older lady who was helping some other guests. Not really fare to have a go at the trainee. The lady took down my details and complaint but could not explain what had caused the noise but said that she would speak to her manager about it eager young trainee then butted in to proudly say that the noise would be coming from the night club in the hotel which ope at 12.00 - 4.30am. It's like that every weekend. If only I could have captured the look the poor unfortunate got from the older lady. I got back into my room about 5.00pm that evening to find a note pushed under the door from reception offering me an alternative room on the 4th floor but on checking it out it was about 20 feet higher than mine but looking out over the same entrance door so would not have been significantly better. The noise of the revellers arriving by taxi and then leaving drunk shouting and singing in the very early hours again happened similar to the previous night. In summary, a well placed hotel, excellent breakfast and good value but do not stay in any of the rooms overlooking the car park and entrance foyer.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Possiblt the ugliest building on the promenade, but food and service were good"

2

Martin N, Ilkley, United Kingdom
18/10/2016

Built in glass and concrete in the 1970's and doesn't appear to have had anything spent on it since. The front entrance is dark and dirty and the reception is accessed from the car park at the rear, The carpets are dull and not very clean. The blown double-glazing panels have not been replaced and the restaurant/bar is very dated, though the panoramic view over the bay from there is stupendous.
On the plus side, all the staff are friendly and helpful and the food, both at breakfast and dinner were very good. The drinks prices were reasonable.
There is a charge for car parking.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Large and generally well run hotel"

5

Sheffielder007, Sheffield, United Kingdom
14/10/2016

Excellent location facing the sea. Very reasonable prices. Well equipped rooms, many having sea view and balcony. Efficient and friendly staff. Only grumble is extractor fan in bathroom not working -attention promised!

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"A special occasion and they did us proud"

4

MikeC2011, Manchester, United Kingdom
13/10/2016

We visited for a few days for my Aunt's birthday. There were 14 of us and the staff were on their toes to ensure we had everything we needed. We pre-booked the accommodation and benefitted from the advanced purchase rate. We did our homework and found that it was the most economical Hotel by far considering the facilities available, not least the casino. Our rooms were clean and well maintained. Each had a balcony and an excellent bay view. At dinner, we enjoyed the carvery although steak was also available as part of the fixed price deal. Breakfast was buffet style and plentiful. Although the Hotel carpark has a modest daily charge there is free parking on the promenade almost right outside the Hotel's promenade door. We feel that this Hotel cannot be faulted even though some postings are a bit ropey. Our story is one of total satisfaction.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Could do with a revamp"

4

Andrew B, Worthing
11/10/2016

Hotel was comfortable and clean though a bit tired. Isle of Man is generally expensive and this offered good value. Did not particularly like the idea of entering Hotel through the doors of a casino, but once inside things improve. Would definitely stay again.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Avoid the back"

2

User
10/10/2016

If you have to stay here, avoid the rooms on the rear of the hotel .
Our room overlooked the kitchen extractor fans, and so was noisy and smelly, making opening the window unacceptable.
That in turn caused the room to be too warm.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Shame about the noise"

3

Newforestpat, Southampton, United Kingdom
08/10/2016

Reasonable hotel. Good breakfast. Average size rooms, clean. Mattress uncomfortable. Room too hot, so had to have window open at night. Unfortunately our room overlooked the extractor fan for the kitchen, so lots of smells. Also next to two huge air vents for the casino. Ran all night, very noisy. The large car park is used throughout the night because of the casino, so there is quite a bit of noise from this as well. Fine for a night or two, but we stayed a week, so wish we had gone for a more expensive option. Shame because the staff are lovely and the food is fine.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Service is very Good!"

4

Blue_Steel_Eyes, St Helens, United Kingdom
06/10/2016

Stayed here for three nights during a business trip. Had a slight issue which was beyond control of the staff, but the way the staff responded to it was second to none. Extremely good service ( which I think is often overlooked now days). Would happily return.
I had a sea view room which was delightful. Bed and facilities were comfortable and clean. I worked during the nights so slept during the day and noise during the day was to a minimum (extremely rare in a hotel).
Breakfast is full of choice and well maintained. Could not fault it and being a foodie really began to look forward to it.
I had two evening meals in the bar area and could not fault the quality or price. Very yummy! My only dislike was the board that the food arrived on, but staff happily gave me a plate when asked.
All in all, I had a very pleasant stay.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"There's Better on the island "

3

tjl80, Accrington, United Kingdom
02/10/2016

Stayed here for one night on business. Hotel as a lot of things to do inside i.e. Casino nightclub restaurants and a cinema onsite. Not bad but could do with a update. Do have to pay for parking.
3 stars

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"A good 3* at best"

3

MrBLC1, London, United Kingdom
02/10/2016

Ok where do I start......
Apparently one of the best hotels on the island....
Nearly Everything about this hotel is average....
Double room. Very small and basic with a car park view. On a Positave note it was clean :-)
Decor: very old and dated.
Staff. Very pleasant, friendly and helpful.
Food. Average
Parking. Ample at £4
This is far from luxury but fit for purpose if your here for a quick trip.
Location: close proximity to the "beach" and shops.
From reading this even I'm thinking maybe my opening comment is a bit harsh but the reality is I expected more for a 4* and one of the best hotels on the island.
Value. Fair.... But don't very close to london prices.
Hope this helps

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Nice stay"

4

yorkieexplorer, london
29/09/2016

I have stayed here a few times now and always request a room over looking the sea as the rooms at the back can be a bit noisy with deliveries and kitchen fan etc so worth the extra money for a good nights sleep. Room is comfortable but shower is a challenge to regulate to a comfortable temperature and quite weak in water pressure. Had a bar meal, burger which was delicious and definitely an upgrade on previous visits. Breakfast a buffet and would suit all tastes. Staff also very friendly and accommodating. I will return.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Quality Breakfast"

4

AntonyJS, Halifax West Yorkshire
27/09/2016

Stayed here 4 nights in Sept 2016. Sea View room had balcony and a good view over Douglas Bay. The standard of the room was good, only critisism was NO air Conditioning, although a table top fan was provided. A small fridge would also be good.
The buffet breakfast was of EXCELLANT quality, served in a pleasant dining room.
The entrances to the hotel leave a liittle to desired, with access off the promenade, into a depressing corrider, with poor signage to reception on the first floor. The alternative entrance is at the rear through the car park, which is a long walk, if on foot from the promebade.
IHowever I will be re-visiting soon!

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Not too bad"

4

Paul B, Kingskerswell
27/09/2016

Stayed here for 4 nights in a room with a sea view. The outside of the hotel is scruffy and not welcoming. The reception is on the 1st floor. When we arrived the guy in reception was good.
Our room on the fourth floor was a bit on the small size but had everything you would expect. We had a balcony, but it was so small you couldn't sit out on it. The view was great.
The only problem we had with the room was the sound of traffic from the road outside, even with the patio door closed it woke me every morning.
Breakfast was a buffet and was very good with attentive staff.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Happy return visit."

4

Ian J, Cumbria, United Kingdom
23/09/2016

We have just returned from a 7 night stay, and have already book our next visit. We received a warm and cheerful welcome, on checking in. Our rooms were clean and comfortable. The sea view was incredible, and we enjoyed the sunrise every morning. The food choice at breakfast was plentiful, and we thought all elements were fresh and prepared with care. We used the hotel restaurant in the evening,once. We thought the food was of a high standard. The staff in all areas of the hotel, with whom we came into contact with, were friendly, cheerful and helpful. The hotel has a lot going for it, but its greatest asset is the staff. We were sad to leave, and looking forward to our 5th visit, in March.

"Casino"

2

Alan_Pauline, Widnes, United Kingdom
20/09/2016

We have stayed at this hotel before and enjoyed an hour playing roulette for minimum stakes. However this last time we visited they ha 'American Roulette' tables. I had never heard of them being a total amateur playing for fun, but the number board tht displays the number history was not there and we could not here the croupier, we will not be going back.

"No bad experiences for us"

4

Sheila A, Huntingdon, United Kingdom
18/09/2016

We have just returned from a lovely week on the Isle of Man. Our stay at the BW Palace Hotel was absolutely fine. Our room was adequate, if a bit dated, clean and well serviced daily. We found the staff helpful both at reception and in the restaurant. We had no concerns about the parking charge, a staple in other hotels we have visited recently. Our room faced the seafront, was above the restaurant and casino. We had initial concerns about the possible noise, but in fact this was never an issue and we had the window open most evenings.

"Upset over extra charge"

3

Chris J, Padstow, England, United Kingdom
17/09/2016

I stayed at the hotel 1 week ago today, having stayed on 3 previous stays. Had reasonably pleasant stay but on check out I was some what upset at the attitude of the check out member of staff. I was presented with my bill with added extras on, firstly I was charged for drinks I hadn't had or signed for, her response was oh dear this keeps happening it's the bars fault. Secondly I had a charge for a local call to douglas to pay, I was somewhat surprised to be told it was for £3.10. I was only on the phone for less than 30 seconds to check on a car that was at the local garage which was located less than half a mile away. The reason I phoned was that 5 weeks previously I had suffered a stroke and had difficulty walking that distance to check on the car. The attitude of the member of staff was somewhat unsympathetic and didn't seem to care less. I will be returning to the island again shortly as my son has recently moved there for his job, but I will seriously rethink my plans for accommodation in the future at best western. I was even encouraged on arrival to join the loyalty scheme, you know what they can do with that now!

"Good for business travel"

3

Ballymenapaul, Ballymena, United Kingdom
17/09/2016

Good spacious rooms with workspace, views at the front very agreeable. Bathrooms a disaster so it is easier to get showered and shaved in the leisure centre. Food very good, restaurant and bar staff excellent and very pleasant and helpful (but incapable of pouring Guinness properly). Carvery excellent but the a la carte a real treat and worth the wait. Try the specials at breakfast - very good indeed! Pool and changing rooms good but not Olympic standard (as some guests expect). My choice of hotel when travelling but must agree that it is very jaded and needs a good "seeing to". Have to agree with other comments about reception who I felt were not really concerned about guests (as opposed to all other restaurant, bar and domestic staff who were excellent). Car parking charges introduced recently is just banditry. Wi-Fi very poor but reception (??? - see other comments) told me this was temporary - they have been telling me this since 2011. Looking for other alternatives before I book again for Manx travel.

"Absolutely awful"

1

wendywright47, Pendine, United Kingdom
16/09/2016

This is one hotel to be avoided, grubby entrance lobbies with stained furniture was only the beginning of a very bad experience, avoid room 220 or rooms adjacent to it at all costs, a huge ventilator fan is right outside the window and it is on all nigh,t the noise is deafening you would have to be deaf to get any sleep in the room. Cobwebs covered in dust hang from the ceilings like stalactites they have been there that long. Nothing above shoulder height had been dusted in many a long day and everything other than the bedlinen and towels look grubby and uncared for. The reception staff seem to be unable to make any decisions without refering to management and just spend all their time apologising for the hotels deficiences, sorry but apologies aren't enough when you have problems that need resolving. We were promised a different room by the manager when it was vacated, but when we returned to reception later in the day to get the key they knew nothing about it and we could not have the promised room, after spending nearly half an hour waiting for management to sort it out they finally gave us another room supposedly an upgrade to a seaview room, the windows were filthy we complained and someone cleaned of one of the worst marks but left the rest as it was, we gave up in despair as we were leaving the next day. The only good thing about this place was the restaurant for breakfast, where the staff and the food were good, particularily the Manx kippers. The cleaning staff were also very pleasant but they have an uphill task to bring this place to the standards that customers of today expect, they need to shut the place down for a month and give it a proper deep clean. Reception staff need to be given some level of responsibility to enable them to resolve customer complaints and management needs to step up to the box and sort out the issues.

"Looking Tired"

3

John S, Lancashire, United Kingdom
13/09/2016

I have been to this hotel for a number of years now and I go back because of the convenience and location, however now it is starting to look tired and really could do with a make over in all area's, reception, restaurant, rooms and leisure center.
The staff were as usual very pleasent and helpful, cleaning staff very efficient, the only thing letting it down were the small details which make a good hotel great.
Would I go back.... well yes I would but I may look else where first !.
Oh and charging £4 a day to park at the hotel whats that all about......

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"filthu"

1

geoff w, pendine
13/09/2016

reception untidy ,receptionist and manager just plain ignorant, room dirty with black spiderwebs hanging from the ceiling ,and a what looked like a hole in the bath bodged up with silicone, silicone around the bath half done, only an overhead shower worked from the taps and a horrible shower curtain,big extractor fan at the back of the building from the kitchens, everything grubby, no communication between the two reception shifts , write complaints down but do not act, we were moved and had to go ask the reception to clean the sliding doors to what was called a terrace as it looked as if some one had thrown up on them, even showed the manager the ceiling of our room and a room opposite that had the door open, the stairs are open to the public from the casino entrance to all floors thus avoiding the reception area, even the taxi driver and locals said it is disgusting one even asked us to write to the tourist board, the trouble the island do not have the score on the doors hygiene certificates as the mainland,

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"SHEARINGS TOUR - ISLE OF MAN 5 DAYS"

4

Tbag2014, Manchester, United Kingdom
10/09/2016

Stayed at Palace Casion hotel for five days. Bit concerned after reading some reviews. Pleasantly surprised. Did not feel the entrance that bad, at least on the flat for some of the older guests, two lifts. Restuarant and bar area very nice. We ate in a room just off as we were a coach tour, which again very nice large round tables views of the sea front. Food excellant. Carvery each night and also another couple of choices. Meat cooked beautifully, compliments to the chef. Nice choice of veg etc. Starter soup or an array of salad, prawns muscles etc. The desserts wonderful choice of cakes, fruit, ice cream, cheese and biscults all sorts and varied each night. The staff very pleasant and helpful. The rooms are the only down side. Nice and clean, but small and also the bathroom again not very big, not a lot of space to put your clothes if staying more than 2 nights. Yes also agree with other review about the noise of the fans, we to were over them and had to have window open as warm, they do provide a fan for you in the room though. Having said that nice selection of tea, coffee and even hot chocolate in room and biscults everyday also we were with Shearings and may be as on a coach tour or may be all guest receive a free £5 token to use in the casino which was really kind. Not been in one before so nice to experience and we won £10 which bought the drinks so good fun. The Shearings tour was very good, nice trips, shame we had fog a few days for view of Snaefell and Calf of Man, but lovely Island and we did not have time, but the horse and trams looked really good £3 or £6 for a day pass, so good value, as the shops are a bit of walk from the hotel the bus £1.10 single from hotel to shops. The local people are lovely too and friendly a very nice place to visit and the hotel is in a good spot with lovely views of the sea and even at the back, yes you have the car park, but you also have a nice hill side with fairy lights at the top. I forgot to ask at the hotel what the large white castle was on the hill above them, perhaps if you reply to this you could let me know, just wondered if another hotel or apartments or something else. Thanks to all the staff at the hotel for making our stay a good one.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
The Castle overlooking the rear of the hotel was used as a outlook over the port during times of medieval war, but has since been turned into offices...a nice view from your office window i would bet.
Again thank you for taking the time to write this review

"Rooms OK but a bit tired in general"

3

Barry M, Rhyl, United Kingdom
06/09/2016

Similar complaint to an earlier review, our room was at the back of the hotel and over looked the carpark. again we were above the fans from the kitchen and the noise was constant. We also had the bin lorry wake us most mornings when taking the rubbish away.
The room was small but had everything you'd need, biscuits refreshed daily and plenty of tea/coffee and importantly milk. No AC, but we had a portable fan. Rooms also have hairdryers and irons/ironing boards.
Location was good central prom, and the room was serviced daily, (bedding not changed tho) but generally the decor is a bit tired and the whole hotel could do with redecorating, we visited during classic TT week, so paid the obvious premium every business in the IOM seems to add on during both the TT events!
In general the room was clean and tidy, but overpriced for the condition of it.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Nothing to complain about"

3

Robin L, Leeds, United Kingdom
05/09/2016

We had 3 nights, and it was fine, the shower could have had more water pressure, but otherwise the room was clean and fine, the breakfast was a buffet style, so not amazing but adequate, we had one evening meal, once again buffet style, the choice of starters was very good, and plenty of choice for main, so once again good but not amazing. One big high point, was someone bringing my charger down to reception as I was checking out, that's customer service, so I left a happy customer, and will have no problem going back! Thanks for a good weekend.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Not what I was expecting for a 4 star hotel"

3

UK_Tad, UK
04/09/2016

Our room was at the back of the hotel and over looked the carpark. Unfortunately we were above the fans from the kitchen and the noise was constant. We spoke to the management and were advised that there were no other rooms available, the receptionist recommended wearing earplugs and assured us that the kitchens would be closed at 11 and the noise should stop then, it didn't. The breakfast had plenty of choice and the items cooked to order were nicely presented. On one morning we were shown to a table where there was scrambled egg on the floor around the table and chairs. We told the staff and were shown to a different table. What concerned me was a member of staff picked up the egg off the floor and then went on to lay up other tables with cutlery and crockery and handle food dishes without washing her hands.
The room was small but was well equipped. It was very hot and unfortunately we couldn't open the window owing to the noise and and smell of the fans below. There was mould around the bath and the fitting of the bath panel was very rudementary.
Overall, we were disappointed that this was not a 4 star hotel as promised. We feel a 3 star rating would be more appropriate.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Room for the Classic TT "

4

TheScottishPassenger, Dundee, United Kingdom
02/09/2016

The four point review is based on the whole IOM Classic TT Experience.
Didn't check-in until 4 as oddly that is the check-in time! (2 is a more acceptable time)
The member of staff at the desk was in my opinion trying to be too humourous. It was 4 and warm and you can imagine after watching the bikes flying up towards the Bungalow, our need for the check-in process to be professional, short and sweet.
The room 236, more than adequate, no AC but a fan in the cupboard. A hairdryer, an iron and board. The complimentary coffee/tea and flat screen TV. Free WiFi, that's if the member of staff who checks you in gives you the login details!
You maybe wondering why I mention the room number! Avoid it like the plague as the hotel has placed a smoking area just below the room.
If you enjoy the inane blethering of other guest at all hours then this is the room for you. From motorcycles to fine ales to the sexual conquests of spotty neds, you get it all! Oh the screaming laughter of the German women are an early, early morning call! Cry of the Valkyrie...
That's room 236.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Survey"

3

Shaun W, Bristol, United Kingdom
02/09/2016

Fantastic location, just could do with up gardeing redecoration of rooms & hotel Staff great,Breakfast would go again and use this hotel in future so not all bad , the Isle of man is a fantastic place to visit would recomend it to all will be back

"Past it's sell by."

2

constance608, London, United Kingdom
02/09/2016

Arrived on the late ferry, we had a twin room with sea view, and did not sleep at all for the first night due to the mattress on one of the beds being totally worn out, I could feel the bed frame base through the mattress, and the noisy springs dug in all night. The next day we explained at reception at 8am,and were assured the matress would be changed. At 6pm, after several reminders we approached the new receptionist, who actually took the trouble to attend to the matter - so well done and thanks to her!! It then took a further hour for the duty Manager to change the mattress for one from another room. It was not much better actually, but pity the poor person who got the swop. We did however get free drinks in our room that night.
During busy times the hotel really does not cope at breakfast, slow replenishment of hot food, not enough tables, and the single toaster is a nightmare if you have the time to queue for it. The food (eventually) is good and plentiful. The queues are however no fun at all. Likewise in the evening, the food is reasonable but the small, hot and dingy bar does not make for a pleasant experience. Why no ventilation?
The bedrooms and bathrooms are looking decidedly shabby and in dire need of refurbishment and modernisation, the only ventilation is through the open doors, and the traffic noise is loud and constant. There is also a nightclub at weekends, so you may hear the music. The view however from the front rooms is very good indeed.
On the plus side there is plenty of parking, on the minus side you now must pay £4 a night for the privilege. The spa is looking worse than ever, and I suspect is now a serious health hazard. This is not a cheap hotel, and frankly is not now worth the money. This hotel used to be very good indeed, sadly it could now do with a refurbishment and a dose of Alex Polizzi.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Classic TT stay"

3

Turkish_68, Dunfermline, United Kingdom
31/08/2016

Booked a twin room to stay in while visiting for the Classic TT races on the 29th August. The hotel was ideally located to travel to a number of the best viewing spots and the paddocks. It offered a number of facilities but was within easy walking along the prom to a large number of other restaurants and pubs. On a whole the room served its purpose but was disappointed when the staff weren't as concerned as we were when we reported the room kettle was cracked and leaking water onto the plug or that we were having to shower using the torches on our phones as the bulb had gone. That said I would probably stay there again as it was well priced.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Lovely week"

4

annettej836, Leeds, United Kingdom
31/08/2016

We had a great stay at the Palace last week. Came for practice week for Manx TT and found that this hotel was a good base. We had a deluxe room on third floor, lovely view and very quiet. Breakfast was great and also the restaurant food on an evening. Staff were always attentive and helpful. We visited the pool a few times and that was lovely for a gentle swim, not good for lengths. I can't think of anything negative to say other than the bed was a bit noisy getting in and out but very comfy. I would come back to this hotel.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Family history"

5

John P, Cardiff, United Kingdom
30/08/2016

The best location right on the sea front room plenty big enough my only problem is the traffic noise it could do with triple glazing good breakfast staff will do anything to help and very polite food all round was very good there is also a Chinese restaurant in the casino which is very good .The isle of man is so so pretty and picturesque the best place to unwind and relax . As mentioned there is also a casino at this hotel the only one on the island.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"GREAT TIME"

5

Peter A, NEWTOWNARDS, United Kingdom
26/08/2016

My husband and I along with my brother, his wife and their son and daughter-in-law and grandson and also their daughter and partner all stay in the Best Western Palace Hotel and Casino as we were there for a family wedding. We all enjoyed our stay. The food was excellent as was the service. Also the swimming pool was excellent for an early morning swim. We would all definitely stay here again as it was central for our needs.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

The hotel looks a little tired from the front but the staff on reception were very welcoming. Our room was comfortable, clean and well laid out. There was plenty of storage for clothes, etc. The bathroom was well kept with very hot water, clean towels and a bath with shower attachment. The room overlooked the back of the hotel, near the air conditioning units, but the sound was not intrusive so did not disturb us.
We were with a coach party so ate in a separate dining room but the menu was excellent, lots of starters offered buffet style, and then the main course served as a carvery with plenty of veg, followed by a choice of deserts served buffet style again. The food was great with plenty of options.
There is a small bar which can get quite busy at times. There is also a swimming pool, hot tub and sauna next door in the health centre which was free for us to use. The hotel also offered a £5 voucher to be used in the casino or bingo hall (located a little further along the building) which came in handy, especially as we won a fair bit.
The location is great - overlooking the seafront and convenient for catching the horse-drawn trams or just strolling along the prom. We bought a day-pass for travelling on the tram, train, bus and any other public transport and that was great value.
We certainly had a very good holiday at the hotel and would go back again if we revisit the island.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Lovely staff"

4

carol h, Wallasey, United Kingdom
23/08/2016

Me and a friend just recently stayed at this hotel for 4 nights, the hotel staff could not do enough for you,they are so friendly and chatty. You have a brilliant choice for continental breakfast, also cooked breakfast, the food is excellent. We had a room at the back of the hotel, it was a comfortable though very warm, there is a fan on the room, and unfortunately never dusted, although the manager David was brilliant he got it sorted that, however I would stay at this hotel again

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Honest review"

3

User
20/08/2016

It is obvious that staff are trying hard to deliver a good service it seems that the management in place do not share the same ethos this place will only succeed if the management are honest with themselves and deliver good customer service there is a beautiful view from the restaurant but it is cornered off for breakfast which is 12 hours later maybe somebody needs to realise the potential

"Don't be put off"

4

Alan B, Norwich, United Kingdom
19/08/2016

There seems to be a number of contradictions about this hotel and its facilities.I can say however that the experience for us over our four night stay there was very good. We were greeted by a trainee at the front desk who was very friendly and efficient and this set the tone with other staff members that we came into contact with.
It is worth paying a little more for the sea view unless you have a thing about car parks.I found the position of the toilet was not well thought out and the mattress did sound nearly as creaky as I do when I first get out of bed but it did not detract from a good nights sleep.Air conditioning can be beneficial certainly for hot days in summer which we did not experience ourselves so the fan in the room was sufficient.
We ate in the bar one night but were so pleased with the quality and cost of the food that we dined in the restaurant for the following two nights and enjoyed the same high standards.
One of my pet hates is the design of a swimming pool where the jacussi juts out cutting down swimming space. I like to swim lengths but this did not prove to be very easy here especially when some space was taken up by people more determined to chat than exercise The steam room is also a little snug.
I was able to park on the main road directly outside the hotel every night even though it was the middle of August so I see no benefit in paying the hotel parking charges.
Otherwise take note of the review title and enjoy as we did.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Filthy place with terrible food and service"

1

Williamslow, Wilmslow, United Kingdom
14/08/2016

I am a Platinum card holder - they did my recognise the membership scheme. Cramped dirty room with bodily fluids on the bed and a faulty toilet and bath shower mixer that only allowed a shower. Carvery food inedible. Staff refused to change my room, but they did change the dirty linen. Avoid. Go the Empress hotel instead. Hotel needs a total refurbishment - the health club is a health hazard.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
This Issue has been taken to Best Western & is currently being dealt with through those channels
Again thank you for taking the time to write this review

"Holiday"

4

Ann A, Leeds, United Kingdom
13/08/2016

After looking on Trip Advisor we weren't quite sure what to expect. we were very pleased with out experience here. Lovely, helpful staff throughout the hotel, from housekeeping through to management, andlovely meals, with virtually no queuing at the carvery. We were on the top floor at the back and had no problems with noise apart from one day deliveries around 7a.m. but we were awake anyway. The decor, as others have said is quite a throwback to the 60s/70s, but then again the whole island has a laid-back mid 20th century feel about it.!!! Perhaps the only thing that needs some attention are the mattresses. Our bed was in some need of a new one!

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"good base for the island"

4

Enid M, Chesterfield, United Kingdom
13/08/2016

Bar and public areas need update still in the 60's.Food is good, breakfast has every possible choice.Good value for money.The rooms have great views over Douglas and the beach.Rooms have everything you need,bathrooms as the room are on the small side.If your tall or well built you may have problems in the bathroom.Service is good except at the bar[except for John]which at best was poor,heaven help if the place was full,waiting for a coffee tested your patience.Would stay again a lot more positives than negatives.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Fantastic stay, breakfast of kings!"

5

priceey2003, Bath, United Kingdom
12/08/2016

Clean, quiet, well located, brill spa area and breakfast for kings! Was given mini complimentary bottles of wine, tea coffee and toiletries...very happy :) Bathroom was a good size, reception was efficient and we all felt well taken care of

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Superb room, excellent service and real value for money"

5

Johnfaeaberdeenshire, Huntly, United Kingdom
11/08/2016

We spent five days in Douglas and really enjoyed our top floor room with Balcony and Sea View. The room was spotlessly clean, spacious with a comfortable bed and equally spotless en suite.
We stayed B&B and enjoyed the buffet-style breakfast each day. High quality food available in copious quantities - hot and cold - continental and traditional. Our 5-Day B&B stay cost less than £500 which was remarkable value. Most days we had a meal in the bar. Meals were of high quality and prices modest. Service in the bar and dining room was friendly, efficient and courteous.
It seemed a bit mean to charge residents for parking and the receptionist did not draw our attention to this on arrival. However the cost was modest at £15 for the five days. Reception staff were for the most part friendly and helpful.
The hotel is more or less in the middle of Douglas' promenade and so offers spectacular views all the way from the Marine terminal to Derby Castle - impressive especially at night.
Heartily recommended

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Run down and in need of a revamp"

2

Simon H, Godalming, United Kingdom
11/08/2016

Stayed sat + sun eve. Told could have early check in as at wedding until very late, not done, but easy at 1.30 a.m so not too annoyed.
Room very poor for price (£160 for 2 nights). Bathroom disgrace. Bath and toilet arrangement meant no room for legs on toilet. Bath seen better days and curtain stuck to you making it unpleasant. Sink didn't drain properly. Bed ok.
Best bit was view over Douglas bay and prom.
For price was disappointed as more of a cheap hotel but really in need of investment.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Worst Western"

1

User
08/08/2016

I've visited the Isle of Man on many occasions and always stayed a budget hotel, which has suited me as it was always clean with very pleasant staff.
However, I needed to make a trip and as I was staying for a few days decided to book (what I thought) was an upmarket hotel.
I booked 4 weeks in advance of my trip through Booking.com and paid upfront, so I knew that a refund was not possible.
Upon arrival as I stepped through the sea front entrance I knew I made a terrible mistake.
The carpets were dark and sticky and the place looked tired, it needed a thorough clean, not a good impression. Once I'd checked in I decided to see the room - the room looked clean, but that is where it all went wrong. All the twin rooms face west over the kitchen and into the sun. Now, I know some people like the heat but it was over bearing even with the windows open. As a result I was exposed to kitchen fumes and noise which (as the hotel is a Casino) would have gone on till late in the night. I couldn't close the windows as it was too hot and the hotel does not have air conditioning.
I then asked if could move rooms - this was possible as they had another room (1 only), however I would have had to move back again the following day and after looking at this room it was no better. I asked how it was possible to have such a bad room given that I'd booked well in advance - I was told that the reservations are done/placed in the previous 24 hours. So no help there.
I asked at the reception desk if they knew of any good places to eat - a leaflet was thrown and told to have a look at it. On top of this I was told that I would have to pay £4 per night for parking.
Given the poor attitude of the staff and the inability to move room I therefore decided not to stay at this hotel (although I'd already paid). I rang the hotel I usually stay at - they fixed me up no problem with a lovely clean and cool room at a lesser cost than this hotel.
Over the years I've stayed at many Best Western Hotels - this is by far the worst I've ever been to, If I could I would rate this hotel with zero.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Run down."

2

drsam652380, Hove, United Kingdom
08/08/2016

To be honest, I think my main beef is with whoever at the IOM tourist board decided that this was a 4 star hotel. It just isn't.
I should be less naive. It was cheapish (£100ish per room per night), and I thought I had bagged a bargain. I hadn't. When I got there, I realised that, no, you get what you pay for.
This is no more than a very large B&B. A tatty, run down B&B with furnishings and fittings from, apparently, the 1980s. Yes, it has a pool, but it's run down too. And quite cold.
The restaurant was pretty poor. The ingredients were cheap and cooked by someone who had long since given up making any effort.
I will definitely not be going back.

"Pleasantly surprised!"

4

Cumbriatravellers14, Maryport, United Kingdom
07/08/2016

After reading the reviews I was slightly apprehensive about staying here whilst on a recent coach tour to the Isle of Man with my 9 year old grandson, but we both thought it was a great hotel.
Rooms were modestly sized but had obviously been refurbished fairly recently and were comfortable. Tea making facilities included sachets of hot chocolate and packs of biscuits - both appreciated by the grandson. The TV had channels such as E4 which the grandson likes watching and the wifi was excellent throughout the hotel. Nice big bath with shower too.
Grandson loved the pool at the hotel gym, and since kids were allowed in between 10am and 7pm he managed to squeeze in three visits. There is a cinema right next door too, which could prove useful if the weather was poor.
Food was amazing and plentiful. Big breakfast buffet had all the ingredients for a full cooked English or a continental style start to the day. Dinners were three courses, usually with a roast as well as fish and vegetarian offerings. Grandson and I were never short of options we liked. Wide range of dessert choices too.
All in all we had a great stay and would recommend this hotel to anyone.

"Avoid"

1

User
07/08/2016

No visible signage to reception from car park if arriving in the dark. Poor directions to reception. First set of room keys didnt work. Room was tiny, stuffy, dirty. No aircon, windows overlooking bin/delivery area (noisy). Poor water pressure for shower. Noise from passing guests as walls must have been thin and banging doors. Beds not comfortable, can't really find a nice thing to say about this place other than the first guy at reception was friendly as he let me off carpark charge as I had no change.

"Nice for a short break"

4

User
07/08/2016

Ok it's dated on the outside
We stayed room 223 sea view double, naive view all up the front from port to onchan head.
Room is just like a normal travelodge premier inn, no frills type room. Clean tidy good condition plenty of room for hanging clothes. Usual amenities tea coffee TVs hairdryer good powerful shower free wifi in rooms.large beds very comfy good blackout curtains. Weather was nice so room warm we left patio window open however there's a fan in the cupboard witch was good.
Staff all friendly helpful we were there to cycle and one of janitor came over in carpal advised us on going to tourist info centre where they have ride guides- nice bloke good advice very helpful
Ok hotel not modern but some good bonuses use of pool gym for free, it has sauna jacuzzi pool free towels with deposit all good.
Free entry to casino and a free £5 bet ok I ain't a casino man however it was ok staff helpful explain the tables bit of fun.
Breakfast buffet type good quality food plenty of choice plus extra on the menu to order all included, couple of guests asked for little different requests all seemed to be catered for.
Can't be that bad of a hotel as there was two weddings on why we where there so not a dive that people think.
20 min gentle walk to port and all the main shops town centre cinema at the back of hotel.

"Bingo spot"

3

keith k, CATTERICK GARRISON
06/08/2016

Wife wanted to play Bingo so popped into here. Only sell cans or bottles of alcohol but cheapest in Douglas. If you like slot machines you will be in your element. Worth a visit just for cheap alcohol.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Best described as the "Not too bad Western""

3

Simon H, Birmingham, United Kingdom
01/08/2016

Not so good. Certainly not "Best".
The hotel is, well. tired. It has nice enough staff, but the rroms are just tired. Double glaziong is leaking (condensation). Windoes are just plain dirty. Breakfast is hotel mediocre.
Basically, just an uninspiring place to stay.
But it does have parking. And a casino if you like that sort of thing.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"very disappointed"

1

545wendy, Lancashire, United Kingdom
01/08/2016

just stayed here while on short visit. Room and decor bit dated but main problem was level of cleanliness. Overall initially looked ok. checked in late so didn't use shower until next am. Spotted some suspicious marks on tiles which i cleaned off- then unfolded bathmat to find covered on faeces. Took to domestic who was on corridor- she was polite about asking was towel from that am or previous but other than that not apology, no sorry. left her to sort and I left to go out. Room made on return but no message or apology. on check out no one asked if all been ok - slap dash and disappointing.

"happy experience"

5

spencer m, Liverpool, United Kingdom
31/07/2016

we stayed here for a couple of nights and really couldn't complain the staff were very friendly, rooms tidy, the bed was very comfortable and we had a sea view which was very quiet during the night. Iron and iron board came in very handy. the only complaint would be that the shower wasn't the best but the shower in our friends room was good. We only stayed for breakfast each morning excellent choice and staff brilliant. We chose this hotel due to the parking and great that we had pre booked a parking pass for the 2 days although only £4 for 24 hours

"Pluses and Minuses"

4

ALISON H, Harrogate, United Kingdom
30/07/2016

First impressions not too good . The sixties building , constructed at a time when British 'architecture' was at its lowest ebb , sticks out like the proverbial sore thumb among the typical seaside villas of Douglas . The rather outdated impression continues on entering the building , everything a bit dark and dreary . The bedrooms ( no a/c but an electric fan is provided ) look rather dated too but everything was perfectly clean and there was an iron and ironing board , as well as the usual facility to make drinks , dry your hair etc . Very impressed that a rubber mat was available for the bath ! However things got better and better . The evening meal was sumptuous even though we were with a coach party , with a wide range of starters , choice of four main courses including fish and vegetarian , an array of gateaux and plenty of cheese and fresh fruit . Breakfast also offered a number of options and all of this served by cheerful . friendly and helpful staff ( as were those on reception as well ) . Avoid the rooms at the back however : the noise of the extractor fans is continuous , there is a smell of cooking from the kitchens at certain times and the 'guests' at the casino can be very noisy between 2 and 3 am .

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"It's ok"

3

User
28/07/2016

We wanted to visit the Isle of Man and was looking for somewhere to stay. We needed 3 rooms, 2 interconnecting for us and the young boys (8 and 4) and a separate room for Grandad (74). The Palace seemed the best option. The rooms overlooking the sea have a great view. While it is 4 stars it isn't exactly your Hilton, Marriott, Holiday Inn, but that wouldn't work here. It has its quirks, it has the old folks coach trips here, but that is the Isle of Man. It's not polished, it's not grand, it's probably 1990s standard and you'd expect Rick Astley or Bananarama to come and perform on stage to the old folks who are really enjoying themselves in the bar tonight. But that is what makes this hotel great, it so fits in with the location.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Stunning Location"

3

Ian B, Cumbria Lake District.
28/07/2016

A large, centrally located hotel on the sea-front with a horse tram and bus stop outside, the carpets looked a little weather-beaten. The food was excellent, although the carvery style menu meant I had to collect my main meal and desert myself which felt like I was back at school, for the price of the stay I was hoping to be served my food not get it myself! the many staff were very friendly and helpful and the views from the restaurant were stunning. The sea-front balcony room was clean, bright and airy although I was hugely disappointed that the windows were filthy and encrusted with salt-spray from the beach. On the days that I stayed there was no wind or bad weather and I thought that it must have occurred overnight before I arrived, however, the three days I stayed the windows were untouched and I was very disappointed about this which is why I have, reluctantly, only given 3 stars for my review, I did raise an eye-brow at this because the restaurant windows were spotless! The only other issue I had was the late night noise from the bar on the floor below - granted, it was only on the Saturday night but it was quite intrusive until very late. Other than these small "niggles" I enjoyed my stay - Thank-you.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Breakfast is good"

3

worrab69, Notts
25/07/2016

First impressions coming in from basement entrance on sea front is terrible - worn carpets, tatty doors. Room is adequate, space and storage short, bathroom clean and modern. Bar meals OK, Breakfast is great. See if you can get sea view room - they are larger, face sea and don't suffer from noise in car park when casino turns out. Room cleaning service good. Beds good. Position in town good. Public transport good on whole island

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"4 star.......don't think so"

1

graham_wotton, Weston-Super-Mare
24/07/2016

on Saturday a wedding reception went on till 4am in the car park and reception area our room was right above !!! we and other guests complained but nothing happened, we complained next day as our room was also over the extracter fans for the kitchen we only got moved when i threaten to cancel my weeks stay, the whole exterior is dirty you have to walk through smokers to get to reception. the spa has flaking paint on the ceiling in the pool plus ceiling tiles missing in the pool, the lovely view from the pool is spoilt by misted up d/glazing, the breakfast staff don't even make eye contact or make conversation except Veronica who was very nice, breakfast was ok sent food back twice because it was cold, evening meal is mainly carvery !! the only saving grace was a complementry dinner for our troubles would not give free room upgrade. so in a nutshell the hotel is dated looks like a european tube station would not go back . stayed at the Feathers Hotel in Liverpool on the way home and that is a 4 STAR hotel is was brilliant

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for taking the time to write this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for taking the time to write this review

"Aging hotel in need of face-lift. Comfortable and helpful staff."

3

stepheng98, UK
22/07/2016

The hotel is comfortable and the staff helpful. It's looking better than when I last stayed before it was owned by Best Western but still in need of face-lifting. No air conditioning still though, even in the bar/restaurant so it was unpleasantly warm eating and drinking there and I had to leave the balcony door open all night to get any sleep at all due to the heat. Great views from the sea facing room and the bed was comfortable with a good breakfast served.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Basic hotel"

3

ormsklad, liverpool
19/07/2016

Stayed for one night parked across from hotel free for 24 hours room at the back of the hotel. There is no a/c and rooms are very hot put fan on and it helped. Hotel is quite away out of the centre of Douglas and it is the first hotel who want you to have a wash with shampoo because they had forgot to order shower gel. Breakfast is very good but it should not take 15 mins for soya milk however the hotel is dated and needs some money spending on it for the price we paid I cannot moan

"No more than an average 3 star"

3

User
18/07/2016

No air conditioning in any rooms. Feet stick to the carpets. Good service. Very old, very tired. Needs a whole makeover. Great location but would be very disappointed if I came for longer than 2 nights. Ate out as the food looks average. Would definitely stay in Douglas again but somewhere more modern.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Better than it looks - but that's not saying much'"

3

theflatbox2, glos
18/07/2016

The hotel must be the ugliest building in Douglas. I'd booked it due to the central location & because it had an indoor pool, useful if weather awful. We arrived by taxi that drove us into the car park, what a depressing area. They could do a lot to spruce it up if they wanted to. I have to say my heart sank on arrival & the reception area didn't do anything to lift it. The black & purple carpet had blobs of well trodden chewing gum on it & it all looked rather glum. Is it too difficult to spend some time removing the gum ?
The sea view room was actually fine but the shower was particularly feeble. My partner used it first & told me not to bother, we just used the bath after that. The grouting round the bath could do with a good clean. Buy a bottle of Dettol mould remover, it does the job in a couple of mins, it's not hard.
The flat roof in front of the balcony had loads of cigarette butts on it, again - just clear them up! They shouldn't be there, no smoking is no smoking not just smoking out of the window.
The hairdryer is located behind the TV. I found it on the second day.
I know these seem like minor gripes but they all added up to a general air of the place feeling a bit run down.
On the plus side breakfast was really good & the staff were friendly & helpful. The bed was comfortable & the view was wonderful. Tea, biscuits etc in the room but no water . A large bottle of sparkling water from the bar cost £4.
Due to amazing weather we didn't use the pool so can't comment on those facilities nor the casino.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"best western palace hotel douglas"

4

John C, larkhall, United Kingdom
18/07/2016

great hotel to stay if your on the isle of man rooms are great and staff friendly, my third year there and was happy with the service only problem was the carpark they have started charging hotel guests to park very dissapointed in that.

"Lovely stay but pricey!"

4

MikeyH_11, Ellesmere Port, United Kingdom
18/07/2016

We have just returned from a 3 night stay at the Palace Hotel and Casino in Douglas, Isle of Man. Check in was not till 4pm but we were able to have a drink in the Paragon Bar. Our 3rd floor double, with fantastic sea-view was excellent. Service throughout was what you would expect from a hotel of this quality. Downsides! Breakfast at £12.99 (not taken!) and probably the most expensive bar on the Island? Our ferry was at 3pm but the Palace has a checkout time of 12 noon so we could have a late lie in on our last day. We were astonished to find so many drunks staying at the hotel and I will be contacting management concerning an incident with my wife! Other than that an excellent stay!
Mike & Sue Hull
Ellesmere Port

"Short stay"

4

User
18/07/2016

Just back from a two night break. Hotel check in 4pm, rather late but no problem leaving luggage at reception until then. We had a second floor room, 211, with a sea view but also a flat roof view and mini balcony. Glass on patio doors did need cleaning. Had them open mostly due to heat, no aircon. Good hairdryer, Iron and board, digital safe and tea/coffee making facilities and free wifi. Overbath shower... the shower head did not stay on the wall correctly. Didn't eat in the hotel bar or restaurant but did eat in the Chinese restaurant located in the casino and it was good. No problems with noise from other guests etc. I would stay in this hotel again.

"BRILLANT HOTEL, EXCELLENT SERVICE"

5

AdamAdventure, Lisburn, United Kingdom
18/07/2016

Love, Love, Love this brillant hotel with excellent customer service. This is our 6th year in a row to this great hotel which every year is made special by the fantastic staff. From Management to Housekeeping, all go out of their way to make your stay memorable. I would have no hesitation in recommending this hotel to anyone who is staying in the Isle of Man. Food is brillant, service brillant what can I say 10/10. I know that we are not the only guests who feel as we do about this great hotel as we speak to and talk to the same people year after year, everyone feels so comfortable. There is a family feel about the place which is not evident with other large hotels which is really appreciated. From check in to check out we throughly enjoyed our stay, so much I am booking next year for my 60th birthday. Thank you soooooo much Best Western, Isle of Man xo

"Not impressed "

3

pdliverpool, uk
17/07/2016

Hi just had two nights wasn't impressed at all as we came from the road walked into what we thought was reception but was up some stairs s bit dark and confusing no direction as to where to go, found it checked and given key cards but no direction as to where room was, found them seemed ok but unfortunately looked out onto the car park and air conditioning and the upper reception area, was Friday evening so we dropped bags and went out till about midnight. Woken up shortly after retiring by loud voices and cars taxis etc tried shutting the window but was very stuffy and hot resigned ourselves to a sleepless night dropped off about 4 o'clock. Woke about nine am to have a shower which was a hose off the bath which wouldn't stay in the bracket for a shower very awkward to say the least. Went had breakfast all good we hadn't pre payed was good value went out for the day bought go explore tickets very good value came in late again after eating in a good restaurant. Unfortunately the noise started again so sleep was hard to come by as the noise started again one of our party rang down to reception to complain but it persisted next day we spoke to the duty manager to complain ongoing

"Just OK"

3

U7481KRjanes, Nottingham, United Kingdom
16/07/2016

We had 5 nights here in a standard double room on the second floor at the rear of the hotel. There is a large noisy extractor unit which meant we had disturbed sleep every night we were there. Despite complaining, there were no other rooms available The rooms are not air conditioned so despite the double glazing, its either too hot or too noisy. The showers are poor, there are no fridges in the rooms which are on the small side. There is also noise most nights from the casino. The breakfasts are good, excellent kippers and the hotel is near bus stops. I would not stay there again.

"Don't let outside put you off"

4

Lynne R, Liverpool, United Kingdom
16/07/2016

Stayed here for 3 nights in July
Outside is old and tired looking, similar to an old holiday camp. However the inside is clean and tidy, and although rooms a little small, perfectly functional with all amenities you could need including hairdryer, iron and safe
Complimentary tea, coffee biscuits and wine, nice touch.
We booked a sea view, and although it didn't have a balcony, ( some did) view was quite good - could see all of sea front.
Facilities of hotel are great. It has its own bar and restaurant, casino with chinease restaurant , night club and fitness centre and pool/ spa.
Food was lovely both from the restaurant and in the mornings for breakfast
Breakfast selection was excellent, something for everyone. You will not go hungry
All staff we encountered were polite and helpful
The building needs some up dating especially the outside, but it is close to Douglas town centre, sea port and steam and electric railways
Excellent bus service right outside hotel, for links to the rest of the island including the airport.

"Poor excuse for a 4 star"

2

User
16/07/2016

Stayed for 5 nights in this hotel. Check in was fast and efficient. I had requested a sea view room which we got.
Unfortunately we had to clean the window with some tissue and water to be able to actually see out of it.
The bed was comfort,thank goodness, although our bedclothes were not changed in the entire time we stayed. Glasses on the desk weren't changed either so we had to rinse them out ourselves.
The decor was old, stained and faded. Nothing like the photos on the website.
The car park is a total rip off at 4£ a day seeing as the parking across the road is free for 24hours.
This hotel needs a complete make over and is by no means a 4 star.

"Great location"

3

Ed C, Manchester, United Kingdom
12/07/2016

This hotel is in a great location almost central in Douglas Bay so great views in sea facing rooms. Billed as four star but is now rather tired and is probably no more than 3 star really. Breakfast is buffet style and the restaurant can get busy at peak times so guests have to eat in the bar area, food quality at breakfast is reasonable. I stayed in a de luxe sea facing room which is larger than normal rooms but can be quite expensive, so not sure if worth the extra cost. The room is well serviced by the housekeeping staff and bottled water is provided. The room does have free wifi connection which is very good and there is free wifi in the public areas. Irritatingly, the hotel has started to charge for car parking, £4 per day or £15 for five days. Taxis are readily available from the hotel via a phone in reception and the cost is around £5 to either end of the bay. Overall, the hotel is convenient and is a reasonable place to stay if you are in Douglas for a few days. There is a leisure club at the hotel but I did not make use of it during my stay.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Fantastic staff and lovely view in comfortable double room"

5

daveandkathy2016, Tauranga, New Zealand
12/07/2016

The staff went out of their way to help with any request. Clean tidy and comfortable room with a lovely view. Good food and quiet location, Bar and restaurant facilities excellent. Many Thanks Kathy and Dave

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Another great stay at the Palace Hotel, Douglas, Isle of Man"

5

David S, Leigh Lancashire, United Kingdom
11/07/2016

Although the hotel is rather dated it is very clean and the staff are very friendly and professional. We have stayed here before and have always had good service. The car park is not free any more but well worth the price of #4 per day or #15 for five days.

"Best Western Douglas I.O.M."

3

John L, London, United Kingdom
09/07/2016

One of the very few sea front hotels that has a car park - maybe the only one. The reception, bar and restaurant areas are very well maintained but the bedrooms would benefit from a complete makeover, the bathroom should also be modernised at the same time. The night before my arrival I stayed in a Crowne Plaza (Liverpool City Centre), this hotel could learn a lot about room quality from them. All the staff I came in to contact with were fantastic, all of them being friendly but professional at the same time. The bar meals I had were good, very well presented and plenty of food on the plate at very good prices. I've stayed several times at this hotel before and will use them again.

"Convenient hotel"

4

User
08/07/2016

Comfortable hotel on Douglas Promenade convenient for town and visiting rest of island. Only let down is that the hotel now charges for parking in their car park (£4 per day) but ample free parking on promenade when we were there. Staff helpful and friendly.

"Good standard chain hotel, food and service good."

3

thefamilywong, Wirral
03/07/2016

It's the far end of the prom, so could make use of horse tram rather than walk. If more than a couple of you then a taxi would be worth catching. Good 20min walk.
A benidorm look rather than a Victorian frontage like others.
A typical chain hotel in terms of facilities etc. Had double room on third floor (not sea view). Nice and clean. Firm mattress and flimsy pillows (would request extra!)
Rooms can be adjoining so has a locked door between rooms, but this means noise carries betweens rooms easily.
No air con and window only opens a small amount, so gets warm - would be uncomfortable on sunny day.
Complex has leisure club and casino on site (both free to use). The leisure club can be accessed down the far end of each hallway.
The restaurant is a good size and well presented. Worth booking a window table. Carvery offering mainly, but do somethings fresh. Our food was very nice with good ingredients. Breakfast was standard fayre, but all nice. Manx kippers available on request - wife got these and really enjoyed. Service was quick and attentive.
Due to it being a larger hotel with the club and casino, will get some crowds. They spill out or return to their rooms in the early hours and are noisy.

"Holiday "

5

holldolly, London, United Kingdom
03/07/2016

A lovely hotel the staff were very friendly and helpful.had a great sea view. Food was excellent.rooms were cleaned to a high standard. Very good for buses and the horse drawn tram. I would recommed it to my friends.

"an average hotel with superb staff"

3

Brian O, United Kingdom
02/07/2016

good breakfast, handy car park at £4 day, comfy bed, but tiny room for two with no space for ANY suitcases, small wadrobe, probably ok overnight but restricting on our 4 night stay. Clean with superb staff - friendly & efficient. very hot at night & noisy if window open [all night casino etc !!!] We'd stay again if we had to, but not for longer stay, HOWEVER, there ARE Balcony rooms which MAY be better, were not offerred so don't know. a slightly dated confused sort of building.

"Demolition Is Long Overdue"

1

Jonathan M, Ludlow, United Kingdom
30/06/2016

Opened in the mid 1960s this hotel, like much of the Isle of Man, is stuck in a time warp. While that may be charming and acceptable as regards certain historic tourist attractions on the island such as those operated by Manx National Heritage, or else perhaps the Victorian Steam Railway, or the Manx Electric Railway, this is not the case with the Palace Hotel. Tired, worn out, and extremely dated sums it up.
Admittedly, the young staff do their best to present a positive image (and are probably told to do so) but the whole complex is living on borrowed time. I suspect that it continues to attract guests only because quite frankly there is nowhere else of a comparable and similar size in Douglas. Several of the nearby large hotels - the Imperial and the Castle Mona have closed - are derelict, and falling into decay.
The location of the Palace, overlooking Douglas Bay, sells it, but only of course if you have a room at the front. Unfortunately, we had a room at the rear, as a result of which on two of the four nights we were there we were kept awake by noisy extractor units from the kitchen, a rowdy wedding party, cars exiting the car park at the rear (which accommodates those staying at the hotel and the cinema) and for which you have to pay and then on the second night by those who had been using the Casino.
On that second night, when we were woken up yet again by a disturbance, I went downstairs in the early morning to be confronted by two drunks in the foyer (unmanned). While the hotel did then move us to another room, by the open admission of one of the managers, who will remain nameless to save his/her position, security (in the hands of a private firm) is non-existent. Then there are the early morning deliveries to the rear of the hotel and the collection of waste to contend with ...
Both the bedrooms we occupied were cramped, small, and neither was air conditioned.
The breakfast was fine but served by east Europeans whose training and command of English was extremely limited. Akin to Manuel out of Fawlty Towers, by which I mean that if you did not hold onto your cutlery and crockery it was whisked away. Asking for two teabags in a pot of tea produced two teapots with one teabag in each. The only evening meal we had there was a bar meal and was absolutely appalling; microwaved food at its worst. I suggest you find somewhere else for an evening meal - the restaurant may have been a better option but don't count on it.
While we received a slight reduction in our bill, it was in no way adequate compensation for the problems we encountered. I suggest that people consider very carefully before staying here and, if there is an alternative option, then that might be the better course to pursue.

"Very nice stay"

4

Ben R, Manchester, United Kingdom
29/06/2016

Really enjoyed my stay here, the hotel had its own swimming pool and gym (more of a fitness gym than weights gym) It also had a casino which was open till 4am which can get a few locals in too, and it had all you would expect it to have in it. It has a couple of restaurants i only ate in the Chinese one which was very nice - would recommend.
We booked a double sea view room, and it was worth the little difference. The beds were very comfortable and the room its self was nice and very clean.
I seen comments complaining saying its a tired hotel, I really don't know what people expect yes the decor in the corridors may be a little old dated but its clean and the rooms seemed fine to me.
Would stay again

"Great hotel"

4

527mn, Southport, United Kingdom
27/06/2016

Hotel was very comfortable and clean. Excellent food and friendly staff. Would stay here again. The facilities were very good and l would highly recommend this hotel to my family and friends. It is very good value for money

I was lucky enough to be allocated room 302, with one of the most exceptional views that you can ask for. The room was spacious,very clean and amply stocked with bathroom extras, complimentary drinks, towels and everything you needed. The breakfast in the morning was brilliant, with friendly helpful staff - definitely will revisit. Even got given a free voucher for the casino. I never used it, but a nice gesture

"Great weekend break"

4

Rachael B, Wallasey, England, United Kingdom
25/06/2016

Booked the Palace for a weekend away with a large group of friends due to the convenient location & range of facilities within the hotel - our group made god use of the hotel bars, casino and gym. On arrival Stevens was patient with our rowdy group. All of the rooms were clean and comfortable, however the positioning of the hairdryer behind the TV isn't practical. Mix of pricing on soft drinks during the day & dressing a plate of kippers with a strawberry was a bit odd. That said I'd recommend and would stay again.

"70th birthday event on the Isle of Man 16th - 19th June 2016"

5

Nicholas A, Epping, Essex, United Kingdom
24/06/2016

A very good choice of hotel with good service, extremely helpful and friendly staff in all cases and a room with a sea view as requested. Ideally situated for access to Douglas and other parts of the Island using public transport, we were very pleased with the experience. The receptionist on our last day "went the extra mile" when our flight back to Gatwick was cancelled and we had to seek an alternative (boat to Liverpool/train to London). She lived up to the expression that "nothing was too much trouble" and ensured that an excellent stay/birthday event was not ruined by a flight cancellation/seat shortage until the Wednesday that followed!!

"1 night at the TT races"

4

tommannix2003, Leicester, United Kingdom
23/06/2016

Booked this hotel at the last minute for 1 night at the TT races and was not disappointed it was situated ideally , and the rooms were clean and tidy with a nice breakfast to start the day off with ,the staff were helpful and this hotel has the only casino on the island if your that way inclined

"Long Weekend Break"

3

Andrew S, Swanwick, United Kingdom
21/06/2016

The room on the 4th floor at the back was clean and tidy. When we arrived we had to wait over 2 hours to access the room at 4:00pm. We knew that would potentially be the case, but we would have thought that with the ferry from Liverpool scheduled to arrive in Douglas before 2:00pm they would arrange to have rooms ready by then. We were not the only guests to make their way directly from the ferry to the hotel to be frustrated. We like to sleep with the window open, and that exposed us to the noise of air conditioning units which isn't too bad as it is constant. On Saturday morning I was disturbed at 3:15am by people leaving the hotel making a lot of noise whilst waiting for and getting into taxis. The disturbances continued for over 2 hours.

"Isle of Man visit"

4

Peter C, Kirkby Stephen, United Kingdom
20/06/2016

Enjoyed the experience, looking forward to the next visit. We had booked two interconnecting rooms, but upon arrival we had been allocated separate ones. They were not able to reallocate us for two nights, but they did then move us to ajdoining rooms

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"professional and caring staff"

4

charley1782016, Adelaide, Australia
17/06/2016

We found the hotel staff to be honest, caring and the best we have experienced for some time. They were always there to go out of their way to help you. Centrally located you were not too far away from anywhere. We learnt a lot about the Isle of Man from the staff and they were good ambassadors for the hotel and the people of the Isle of Man. We want to go back

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Ex Hilton and still average"

3

User
17/06/2016

Well this hotel has changed hands twice since it was a Hilton. I like change when somethings change but this hotel really does seem to be stuck in a 80/90s time warp. The rooms are ok really could do with modernising to adapt to the modern traveller.
The casino is average but as I don't gamble I just had a walk around to see if it had changed and was surprised by fact that it didn't look any different to 2002
The restaurant and bar have sea views and well that's a good thing as you wait and wait ages for you food to arrive and its alright not Jamie Oliver standard but it's passible.
There is a another note to add try and get a sea facing room as the rooms at the back over look a car park and cinema which can be very noisy at weekends

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Good Sea View - Tired Hotel"

3

User
14/06/2016

The building is concrete box construction with flat roofs (that leak - buckets in reception). It's tired and in need of a complete refurbishment. The carpets are old, dark and worn. The room we had had a large crack in the ceiling and sagging coving. The best thing about the place is the staff who are warm and helpful. They definitely improved the experience. And our room overlooked the bay which was a positive. This was a last minute booking, without much research, but I won't hurry back until it has some money spent on it.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Good location, great staff, average everything else"

3

Claire l, Nottingham, United Kingdom
12/06/2016

Booked last minute for one night at the TT 2016. The location is great, just a 5-10 minute walk into central douglas. The staff are very friendly and accommodating.
We had bed and breakfast but had to go out for breakfast because at 9.25am (breakfast is advertised as 7 - 10) there was literally no-one on the breakfast room, no guests or staff or even any sign of breakfast!
The room was small but functional. The beds in 432 were horrendous - you can feel all the springs and if I wasn't so shattered because I'd not slept in 36 hours I wouldn't have slept at all. The cleaner or someone also came into our room at 5.50am!! Lots of tea, coffee and hot chocolate and the price we paid was ok for TT week too.

"Living in the past "

2

Stuart B, Blue Mountains, Australia
11/06/2016

We stayed for a week during TT. The hotel states it is a 4 star hotel this may have been the case 20 years ago. Luckily we had an ocean view room as it was hot and could capitilise on the sea breeze to cool the room however noise is an issue more so during TT. View would be grand if the inside of the double glazed windows was clean. No A/C no ceiling fans no fridge in room and hotels ice machine broken. If you need ice Sir you can go to Tesco like we do. Room only had a double bed. Night Club open until 3am andusic penetrates rooms even on the 4th floor.
Really needs to get with the times

"Great staff, hotel ready for a facelift"

3

User
11/06/2016

Stayed for the 2016 TT with Sportsnet. Staff were wonderful. Breakfast was 'yum'. Building is a little tired but our room was clean & did the job. Unfortunately we experienced the hottest week for 20 years so better ventilation would have been appreciated in our room (overlooking the carpark) - thankfully the staff 'borrowed' fans from the balcony rooms for us.
Looking forward to hearing of an upgrade.

"Friendly service, with an OK room "

3

User
09/06/2016

We didn't take in the hotel facilities, as we had a late check-in and an early start. The night manager was super-friendly and happy to help us book a taxi for the airport transfer in the morning. The hotel room itself, was clean and it was nice to have conditioner as well as shampoo and shower gel provided in the bathroom. The room was a little hot - there is no air conditioning - but despite the window being open, I had a quite night.

"Excellent value and wonderful staff"

5

PhillyLiverpool, Liverpool
07/06/2016

Thank you to all at the Palace for yet another fabulous stay! The initial reason for my trip this time was to take my Father's ashes over to the Island and scatter them with Mum's. However I stayed for 5 days and travelled around a fair bit largely due to the location with bus and tram stops outside the hotel.
It won't be long before I'm back as I'll be checking out the Winter deals once again which are amazing value!

"Location good quite central but in need of modernisation generally but very clean."

3

Michael L, Clacton-on-sea, United Kingdom
03/06/2016

Stayed for five nights. Room to stuffy. Hard to regulate heat in shower. Staff in restaurant seemed to have trouble understanding when we wanted to order something from their specials menu. Swimming pool great. . We didn't use Casino or night club so can't say what they are like.

"Good location, good breakfast but needs a facelift!"

4

AJMids, Birmingham, United Kingdom
30/05/2016

We picked the Best Western as the location was good and the price was good too compared to other hotels, this was the only chain hotel in the area also.
Parking is free on the street outside - just move your vehicle within 24 hours and its free again!.
The hotel itself needs a bit of clean up and paint job - you'll see the old Hilton paintwork around. Some of the hallways needed a good clean and the carpets in the room were worn and stains on the bottom section of the bed. The lip to the balcony was also worn/broken but its not the worse hotel I've stayed in by far and we don't go away to stay in the room!.
Breakfast is great with a large buffet selection and the staff are all polite and friendly.
A good hotel to stay in for a weekend break with a leisure centre next door with use included.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Can't wait to stay again"

5

User
26/05/2016

We are just at airport after leaving hotel. A lovely hotel with the most comfortable beds. If i could have i would have brought the pillows home. Lovely warm friendly staff especially noah from the resturant. Food was amazing and such an amazing selection. Room was lovely and clean. View was amazing. We will definately be back next year

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.Thank you for your kind comments I am glad you enjoyed your stay and made good use of the restaurant and available facilities.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"A WEEKEND BREAK"

4

denise307, Warcop, United Kingdom
23/05/2016

This Hotel is a perfect setting for the beach trams and the shops. It has a night club opens midnight till 5am, casino and bingo. We had bed breakfast and evening meal which was a carvery. You different choices each night. there was a vegetarian choice as well as a roast and a fish dish. We could not fault the food. The pool was lovely and warm. The receptionist was friendly and welcoming. All the restaurant were friendly and efficient. Will go back.

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am glad you enjoyed your stay and made good use of the restaurasnt and available facilities.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"A Good hotel"

4

Kevin H, United Kingdom
22/05/2016

A good hotel to stay at, staff were certainly helpful all the way through. Good size car park, if a little expensive for residents. Rooms were very comfortable but could do with refurbishing, some units a bit worn but generally ok, still all useable. Restaurant and bar area is very good and the breakfast is excellent. Right on the front so a sea view room really means sea view!

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am glad you enjoyed your stay and made good use of the available facilities.We hope you will come back and see us again soon
Again thank you for taking the time to write this review

"Short break"

5

User
21/05/2016

I have stayed at this hotel about eight years years ago. I was not really impressed the last time I stayed. However this time was so much better. I can not fault the staff all very friendly and helpful. The lovely reception team were very welcoming and check in was swift and delivered with a smile . The room 449 was bright with a king size bed and had a sea view the bathroom was a little on the compact size but perfectly functional and clean with a selection of toiletries. The restaurant served an excellent breakfast and a carvery supper with a few cook to order options all the restaurant / bar staff were very helpful however a special mention has to go to Laura a little Yorkshire pocket rocket she went above and beyond to provide great customer service and nothing was to much trouble for her. Always smiling and happy to help a real credit to the company. All in all a good hotel not the Ritz but great value and very good service and very near to ferry links

PalaceHotelManager, General Manager at BEST WESTERN Palace Hotel & Casino, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I will pass on