Qatar is the first middle eastern airline I have travelled and we flew from MEL to LHR via DOHA which was because the flight to CDG was cancelled. On the return we flew ATH to MEL via DOHA. On every sector the service left a lot to be desired. Between meals you press the call button and ask for a drink and the response is to help yourself to whats in the crew galley. About 20 people at all times congregate in the galley going through the trolleys for drinks and snacks. looking at sandwiches that were unlabled and passengers opening up the cling wrap and looking in side dirty fingers and all to decide it really wasn't what they want to then re wrap and put back into the trolley for the next person. Furthermore every sector was at 100 per cent capacity and the seats recline so much that your nose is in the persons hair in front of you. In comparison other airlines really do offer a better product.

Qatar Airways customer review by GuestTue, 04/17/2012 08:39 AM

HONG KONG - DOH - MAN (UK) 15.04.2012
Paid over £550 per person, totall we paid over £1100
Price is average at this time period. Not the cheapest one and not the most expensive one.

Both flights experiences were the worst in my life !

When me and husband traveling to HK, we have been arranged to sit in the middle of a group of families who have children and babies! We cannot really sleep at all. Bad cubin service too. No attention to customers! Also the water, which was sealed in a plastic container made in Harrogate UK, taste like water + plastic ! Taste awful. I was so worry that I will get food posioning!!

The worst of worst was the food!!! The chef know nothing about cooking! All the meals were awful!! We can only stuff in the side butter and bread rolls. Then we had no choice but to queue up at DOH airport to buy some expensive meals to fill up our stomachs!! Imagine your meals like: water soaked egg, undone potatoes, smell rubbish mushrooms and chicken sausages, poision tasted water, grass texture like veggie, rock hard scrumble egg, glue-like texture congee, extremely sour pineapple, warm fruits, water soaked hash brown, sugary dessert etc etc

When we came back from HK to UK. Again, food were absolutely uneatible!! Expecially the one so called 'chicken sausage' meal!! It scare me off right away! Smell bad, egg totally soaked in water, sausage tastes like out dated meat!! THis was completely a joke, I can say!! We paid for it and received such a bad experiences!! Never again!

I don't know how their chef can do this. Even a 5 year old kid can tell the meals are rubbish!

In addition, it seems like they have a team of newbies cubin stuff in flight too!! Their services are rubbish too!! Walking heavily all the times next to you (so that to make sure they can wake you up) ! Cannot understand english, e.g. ask for water, she gave you tea! Forget their own rows, and served other people rows and make a mess! Also they use Chinese tea instead of English tea for us to drink (that should be an english tea!) etc etc

When we come back from HK, there was a passenger keep producing smelly gas from his body. All the surroundings can smell of it. However the cubin staff did nothing to acknowledge him to keep it in, or to control himself . Or just go to the toilet. We, the passengers sitting around that area just have to breath in his gas. What a disgusting experience. !! The cubin stuff were not smart enough!!

Also when some of the families let their kids screams, the cubin stuff before usually would ask the parents to control the kids. However in both trips this time, all the cubin stuff just let those families unlead, let their kids screaming all the way!! How can it be?

This is the 3rd time I travel with Qatar and this is the worst of all!

I will never travel with Qatar again, even if it means I need to pay slightly more in fares.

"Worst Customer Service I have Experienced"

Qatar Airways customer review by GuestWed, 04/04/2012 04:05 AM

I recently flew Business Class with Qatar Airways from London Heathrow to Chennai via Doha on QR18 and QR276 on Sunday 1st April for a business trip to visit a major supplier.

Upon arrival in Chennai I reported to the only member of Qatar staff about that my suitcase had not arrived, he promptly in Indian (not English) passed my baggage receipt onto the Chennai airport crew to deal with my missing bag. There was no apology from him or the staff acting on your behalf. This is purely unacceptable.
Given it was 3:30am and I had been awake now for nearly 20 hours it was frustrating as was the fact by the time this was all sorted it was 05:30am before we were able to leave the airport.

Upon filling in all the paperwork, I was informed that I had to call the baggage desk when it opened at 09:30am local time, So I called and was told my bag had been found, which was good news, but still no apology. I was told by the lady that my bag would be delivered first thing in the morning to my hotel. Why could you not have called me to tell me you have located my bags?
This morning came and no contact from Qatar. This means I am now day 4 in the same set of clothes that I left the UK in. Luckily upon arrival here on Monday the hotel did a great job in turning my laundry around in a few hours and are doing the same as I type this .

I called the baggage office again, who advised they tried to call me on the number I had left, well they had not because I had given my uk number as contact and my phone was on all night with no attempt made. Again still no apology or compensation offer from Qatar. I was then told my luggage would be cleared and sent this morning local time and they would call my mobile to let me know so I could meet the delivery at the hotel.
Following this call, I attempted to make a complaint through the local Qatar office here in chennai but was told the number I had called was for sales and could not help me, again no apology. I was then given two other numbers here in Chennai to try and both failed to connect.

No call came from the baggage team, so again I called the baggage desk around 12:00pm local time and was told its only now going for clearance through customs, again no apologies for the delay just an excuse that they had a lot of bags to clear.

I then decided to call the uk for some help and spoke to another agent, who advised that as this happened outside of the UK I need to talk to the local offices well as I have pointed out, tried that and they failed. She however able to give a customer relations email address.

Email sent to this address only for them to them (Customer Relations) to pass the buck to the team at Heathrow.....and what do you know, still no response from them either.

So now its 48 hours since I landed in India, Myself, The hotel and my travel agent have spoken to close to half a dozen employees of Qatar, and received not a single sorry or offer of compensation. Now as a Business class passenger and a Star Alliance Silver member this is completely unacceptable. At this stage I have no idea on what time my bag will be delivered today, if at all and frankly your five star service is not looking good at present.

"Locked in the air plane for six hours"

Qatar Airways customer review by GuestSat, 11/19/2011 08:12 PM

I am a frequent flyer with Qatar but my experience on 13th nov, flight 4.40 am from mumbai was a different one. We were stuck in the airplane for 6 hours with no communication from the captain. After that the flight got canceled and the ground staff was not prepared to take on 490 passengers.Flight took off at 8 am the next day and we were promised that our connections would wait at Doha which did not happen. So we wasted another day and then flew to London and then finally to Geneva.

Technical snag happens and it is totally understood but Qatar did very badly with the process and communication and loads of false promises.

"Great flight home"

Qatar Airways customer review by GuestWed, 08/31/2011 01:43 AM

A fabulous flight - both legs in the 777 which is a spacious and comfortable airline to fly in. Service form check in at Heathrow to arrival in Melbourne was excellent - and good lounge access in Heathrow new Terminal 4. Change of plane in Doha was very quick - hardly had time to use the Business Class Terminal. Departure on time and arrivals were on time. It is a long flight but very comfortable and would certainly fly QATAR again. ON such a long flight the meals become a bit out of order, but the menus is as requested which is great.

Qatar Airways customer review by GuestThu, 02/17/2011 12:38 PM

Qatar Airways is probably the best airline I have flown with. We often fly this route, and always choose whichever airline offers the lowest price. This time it happened to be Qatar Airways, and after being a bit hesitant at first, we did our research and found that the airline is one of the world's five-star airlines according to Skytrax. And we were not disappointed. For offering the best price (BY FAR) on this itinerary, the airline also had the best service and cleanest aircraft. Great food and entertainment. Doha airport is, however, a bit under-sized for the amount of passengers it handles, but this should change when the NDIA opens. Will be sad to see the old airport go though - it had its charm :)

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