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Shipping, Returns & Taxes

Shipping Information

zobha.com offers various shipping options with delivery to over 120 countries. Please use the chart below to estimate the standard shipping & handling charge for your order.

CONTIGUOUS U.S. & U.S. TERRITORIES:

Ground

2 Day

Overnight

Order by

12:00pm PT

12:00pm PT

12:00pm PT

EST. Delivery Time

5 - 7 Business Days

2 Business Days

1 Business Day

Shipping Cost

$0.00

$20.00

$30.00

ALASKA & HAWAII:

2 Day

Order by

12:00pm ET

EST. Delivery Time

2 Business Days

Shipping Cost

$20.00

INTERNATIONAL:

Canada

All Countries

Order by

12:00pm ET

12:00pm ET

EST. Delivery Time

3-5 Business Days

5-7 Business Days

Shipping Cost

$35.00

$40.00

Standard Shipping

Free ground shipping is currently only available within the contiguous 48 United States.

Orders are processed after credit card authorization is complete

Orders will typically arrive in 5 – 7 business days (Monday through Friday, not including holidays)

2-Day Express

Available in the continental United States, Alaska, Hawaii, and US Territories

Orders are processed after credit card authorization is complete

Orders placed before 3 PM Eastern will arrive within 2 business days for delivery within the continental United States

Orders placed after 3 PM Eastern will arrive within 3 business days (not including the day order was placed) within the continental United States

Orders shipped to Alaska, Hawaii, and the US Territories will take additional time

Overnight

Available in the continental United States

Orders are processed after credit card authorization is complete

Orders placed before 12 PM Pacific will arrive within the next business day

Orders placed after 12 PM Pacific will arrive within two business days

Where does Zobha ship?

zobha.com currently ships to over 120 countries. Please note that the recipient is responsible for local duties and taxes.

Refusals - If the recipient refuses delivery, all charges related to the return will be the responsibility of the customer (the party ordering the goods) and will be deducted from the customer’s refund.

International Returns and Exchanges - The recipient will be fully responsible for all shipping charges and documentation needed to return the product. Please allow 5-7 business days for your refund or exchange to be processed after it has been returned to Zobha.

Afghanistan

Algeria

Angola

Antigua

Argentina

Aruba

Australia

Austria

Bahamas

Bahrain

Bangladesh

Barbados

Belgium

Bermuda

Bosnia-Herzegovina

Brazil

Bulgaria

Burundi

Canada

Cayman Islands

Chile

China

Colombia

Costa Rica

Curacao

Cyprus

Czech Republic

Denmark

Djibouti

Dominican Republic

Ecuador

Egypt

El Salvador

Estonia

Ethiopia

Finland

France

Germany

Ghana

Greece

Grenada

Guam

Guatemala

Guyana

Haiti

Holland

Honduras

Hong Kong

Hungary

Iceland

India

Indonesia

Iraq

Ireland

Israel

Italy

Jamaica

Japan

Kenya

Kazakhstan

Kuwait

Latvia

Lebanon

Libya

Lithuania

Macau

Malta

Mauritius

Mexico *

Morocco

Namibia

Nepal

Netherlands

Netherlands Antilles

New Zealand

Nicaragua

Nigeria

Norway

Oman

Pakistan

Palestine Autonomous

Panama

Peru

Philippines

Poland

Portugal

Qatar

Romania

Rwanda

Seychelles

Singapore

Slovak Republic

Slovenia

South Africa

South Korea

Spain

Sri Lanka

St. Kitts & Nevis

St. Lucia

Swaziland

Sweden

Taiwan

Tanzania

Thailand

Trinidad & Tobag

Turkey

Turks & Caicos Islands

Uganda

Ukraine

United Arab Emirates

United Kingdom

Uruguay

Uzbekistan

Vatican City

Venezuela

Vietnam

Yemen Arab Republic

Zambia

Zimbabwe

* Please allow 5 – 7 business days for international delivery.

* Please note that the recipient is responsible for all applicable taxes and duties.

Delivery to domestic and international PO Boxes is currently not available. If you are shipping to an APO or FPO, please change your shipping country to US Armed Forces.

PRICE ADJUSTMENT POLICY

If you purchase an item from zobha.com which goes on sale at a lower price within 14 calendar days following the date of your original purchase, you may receive a one-time online store credit for the difference between the original purchase price and the lower sale price of this item. To request the online store credit, you must contact customer service at 877.266.1866 within 14 calendar days from the date of your original purchase and provide your order number.

The Price Adjustment is only applicable for items purchased on zobha.com and will be offered in the form of original payment or an online store credit on this website only.

Items purchased with a promotional discount, or on sale are not eligible for a Price Adjustment.

In the event you receive a Price Adjustment on an item and later return the item in accordance with the Return Policy on this website, the amount of your refund will be calculated on the original purchase price less the Price Adjustment, and excludes shipping and handling charges.

HOLIDAY RETURN POLICY

Returns will be accepted through January 25, 2015 for all purchases made between November 1, 2014 through December 25, 2014. If you have questions or need assistance, please contact customer service at 800-955-9400.

STANDARD RETURN POLICY

We want you to love our products! If you are not satisfied with your purchase you may return the product within 30 calendar days of the invoice date for a full refund according to the following guidelines:

All returns MUST be purchased from zobha.com and returned in sellable condition (new and unworn), including original packaging with hang tags attached.

Please Note: All final sale items, including Zobha underwear, may not be returned or exchanged.

Refunds will include taxes, but will not include shipping and handling paid for the item, as shipping and handling charges are nonrefundable, once an item is shipped.

Returns made within 30 calendar days of the invoice date will be issued in the same form as was utilized for payment.

If you have received an item from Zobha.com as a gift, you can return it in exchange for an online store credit for the current selling price. Please contact Customer Service at 800.955.9400 or by emailing customerservice@zobha.com. Unfortunately, we will not accept returns from other vendors that sell Zobha products.

If the purchase was made with an online store credit, the return will be issued as an online store credit.

If product was damaged or shipped incorrectly, please call customer service at 800-955-9400 to receive a Return Authorization Number and to arrange for a replacement item to be shipped. There will be no charge for shipping on replacement orders.

If an exchange is needed for a different size, style or color, you will be charged for shipping on your exchange order when shipping ground within the contiguous United States. Exchange orders that ship via any expedited method, or outside the contiguous United States, will also be charged for shipping

If you no longer have a copy of your invoice or Return Label and wish to obtain one, please request one by calling our customer service department at 800.955.9400 or by emailing customerservice@zobha.com.

How to Return an Item to Zobha

To return a product, include the packing slip that was included in your order, cover the original shipping label and return to the address below. The customer is responsible for all return shipping charges via the courier of their choice. When returning items, please obtain a copy of the package's tracking number. Returns must include the customer order number and billing name.