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echeck payments may take a few days to process either through Paypal or Etsy systems. Your item will only be shipped once payment is verified into my account.

If you don't have a Paypal account you can still pay using a debit or credit card using Paypal without signing up for an account.

Returns & exchanges

I gladly accept returns, exchanges, and cancellations

Contact me within: 3 days of delivery

Ship items back within: 30 days of delivery

Request a cancellation within: 3 hours of purchase

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Intimate items (for health/hygiene reasons)

Items on sale

Returns and exchange details

I want you to be 100% happy with your purchase so please contact me with any questions or requests for alterations PRIOR to purchase.

If you are not sure of the crystal colour you would like I do sell sample stones for you to purchase and compare to dresses etc in real life here
https://www.etsy.com/au/listing/266315794/crystal-samplesrhinestone?ga_search_query=sample&ref=shop_items_search_1

All items are made to order - you specify the style (stud,leverback,clipon), metal finish, length, crystal colour etc.
Items are individually made just for you with your choice of options. As such I am unable to accept returns for change of mind reasons as they have been customised according to your specifications.

No returns are accepted on earrings, custom orders, sale items or customised pieces

I inspect all items as I package them in sturdy, secure and protective packaging to ensure their safe arrival. However, if your item arrives damaged please let me know so I can remedy the situation. Please attach a photo of the item and packaging with your message.

Please contact me if you have any issues on receipt of your order.
I am more than happy to work with you towards an amicable solution.

Questions about your order?

Please contact me if you have any problems with your order.

Shipping policies

*** New shipping policy and shipping rates*** updated Jan 2016

Most orders will be made and sent within 1-7 days, custom orders will be dispatched as discussed.

INTERNATIONAL ORDERS
I now ship Tuesdays and Thursdays (Monday and Wednesday US/Canada time) and all orders now ship with tracking!!

SHIPPING TIMES - Standard shipping
Standard shipping to the USA/Canada = 10-18 days
Standard shipping to the UK/Ireland = 8-16 days
Standard shipping to Europe (depending on country) = 10-21 days

Shipping rates to Europe, UK, Sweden, The Netherlands other destinations now much cheaper.

Custom orders will ship as discussed.

Express and Insured shipping
I can also offer Express International Courier shipping - please see shipping upgrades available at checkout.

Express shipping to the USA/Canada/UK is only 2-4 days!

Please contact me if you would like an Express courier shipping quote if your country isn't listed as a shipping upgrade option.

If you select Express International Courier please leave your phone number in notes to seller.
Express International Courier cannot deliver to PO Boxes - please provide a street address.

INSURED SHIPPING to US/Canada
Ships via the Postal system with insurance and tracking and is faster than standard shipping.
US - 7-14 days
Canada 8-14 days

Urgent orders can be sent on other days - please let me know if your order is urgent and the date you need your order by.

IMPORT DUTIES/TAXES
Please note that I am not responsible for any Duties or Taxes payable on your order.
Every country has it's own import taxes and tax free import thresholds - you are responsible for knowing and paying any applicable taxes required.

AUSTRALIAN ORDERS
Domestic orders will be sent Monday-Saturday via Australia Post and you can choose shipping upgrades for Registered and Express Post options.

YOUR ADDRESS
I will ship to your Etsy address - please ensure your Etsy address is correct especially if paying by Paypal. If you submit an order and realise the address is incorrect please contact me by Etsy convo with your new address as soon as possible.
If your order has not already shipped I can ship to the new address.

I will NOT replace parcels that have been sent to old address - if the item is returned to me I will forward it to your new address - additional shipping charges may apply.

LOST PARCELS
Fortunately this is rare but can happen.
Each case will be assessed on an individual basis.
Most parcels sent within Australia will have tracking and can be investigated by Australia Post.

Depending on the country your order has shipped to I will not consider a parcel "lost" until at least 30 days from shipping date, for certain countries this may be extended to 45 days.

In the case of a lost parcel NO REFUND will be given but a replacement will be sent. No refunds or replacements will be given on parcels marked as delivered by the USPS.

*** New shipping policy and shipping rates*** updated Jan 2016

Most orders will be made and sent within 1-7 days, custom orders will be dispatched as discussed.

INTERNATIONAL ORDERS
I now ship Tuesdays and Thursdays (Monday and Wednesday US/Canada time) and all orders now ship with tracking!!

SHIPPING TIMES - Standard shipping
Standard shipping to the USA/Canada = 10-18 days
Standard shipping to the UK/Ireland = 8-16 days
Standard shipping to Europe (depending on country) = 10-21 days

Shipping rates to Europe, UK, Sweden, The Netherlands other destinations now much cheaper.

Custom orders will ship as discussed.

Express and Insured shipping
I can also offer Express International Courier shipping - please see shipping upgrades available at checkout.

Express shipping to the USA/Canada/UK is only 2-4 days!

Please contact me if you would like an Express courier shipping quote if your country isn't listed as a shipping upgrade option.

If you select Express International Courier please leave your phone number in notes to seller.
Express International Courier cannot deliver to PO Boxes - please provide a street address.

INSURED SHIPPING to US/Canada
Ships via the Postal system with insurance and tracking and is faster than standard shipping.
US - 7-14 days
Canada 8-14 days

Urgent orders can be sent on other days - please let me know if your order is urgent and the date you need your order by.

IMPORT DUTIES/TAXES
Please note that I am not responsible for any Duties or Taxes payable on your order.
Every country has it's own import taxes and tax free import thresholds - you are responsible for knowing and paying any applicable taxes required.

AUSTRALIAN ORDERS
Domestic orders will be sent Monday-Saturday via Australia Post and you can choose shipping upgrades for Registered and Express Post options.

YOUR ADDRESS
I will ship to your Etsy address - please ensure your Etsy address is correct especially if paying by Paypal. If you submit an order and realise the address is incorrect please contact me by Etsy convo with your new address as soon as possible.
If your order has not already shipped I can ship to the new address.

I will NOT replace parcels that have been sent to old address - if the item is returned to me I will forward it to your new address - additional shipping charges may apply.

LOST PARCELS
Fortunately this is rare but can happen.
Each case will be assessed on an individual basis.
Most parcels sent within Australia will have tracking and can be investigated by Australia Post.

Depending on the country your order has shipped to I will not consider a parcel "lost" until at least 30 days from shipping date, for certain countries this may be extended to 45 days.

In the case of a lost parcel NO REFUND will be given but a replacement will be sent. No refunds or replacements will be given on parcels marked as delivered by the USPS.

Additional policies

If you have any special requests, eg want something shorter, longer or in a different colour or metal please contact me. All items are made by me so alterations and variations are usually possible.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.