Quantity

While we aim to provide accurate product information, it is provided by manufacturers, suppliers and others, and has not been verified by us.

Product packaging and material may contain more and/or different information from the website, including the product description, country of origin, nutrition, ingredient, allergen and other information.

Always read labels, warnings, and directions and other information provided with the product before using or consuming a product. For additional information about a product, please contact the manufacturer.

Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition.

1. Acceptance of your order

Your order (including payment) is an offer to buy from us, so nothing we do or say will amount to any acceptance of that offer until we actually send the product to you. At any point up until then, we may decide not to send the products to you and to give you a full refund.

If an item is out of stock, we will let you know and unless you then request your payment be returned we will hold your payment until the product is next in stock. At the moment the goods are dispatched (and not before), a contract will be made between you and us.

2. Delivery

Terms

All Orders will be delivered using the service as detailed here at the time of ordering. Beauty by Zara has the right to fluctuate any prices in proportion with its costs for shipping. Customers must request any other delivery method at the time of order.

Standard Delivery UK

We use DPD to safely deliver your parcel. Delivery dates and times are provided by DPD from the time we confirm the shipping of your order.

Please also be reminded that whilst we make every effort to ensure a timely dispatch we rely on third party services to complete the shipping process. Thus, delivery times are suggestive only and are subject to delays or changes.

Processing

Our processing cut-off is 6:00pm BST/GMT, orders placed prior will be processed same-day Mon-Thu with tracking codes generated and sent via email before midnight. Dispatch will be scheduled for the next day.

Orders after Thursday 6:00pm BST/GMT will be processed with tracking codes generated and sent via email before midnight Sunday. Dispatch will be scheduled for Monday.

During processing we will also look for any issues related to stock availability. In the event that an item is out of stock - we will notify you as soon as possible via email; this also may cause a delay in the shipping time frame specified above.

Dispatch

We have a collection of our parcels daily by courier Monday - Friday 4:00pm. Our last dispatch of the week is Friday.

We do not dispatch orders on the weekends and Bank Holidays.

Tracking

﻿You will receive your shipping confirmation via email (and SMS if applicable) once we have processed your order. Once our courier has picked up the days collection you will receive tracking information and further updates at every scan point. For DPD parcels, a one-hour delivery window will be sent via Email/SMS on the morning of delivery.

*Courier delivery to any of the above locations will require an additional delivery charge of £6.99 which we will contact you separately for.

International Orders

We use DPD/DHL and/or Parcel Force for orders to be delivered outside the UK. Delivery is between 2-6 working days depending on the location. Orders will be assigned a tracking number so the progress of the parcel can be followed online.

Please note: if your order is being shipped outside of the UK, customs charges may apply that you will need to pay directly. Beauty by Zara accepts no responsibility for these - please check these requirements with the relevant authority before placing an order.

Often attempted delivery by your postal courier won't result in a card being left. We always advise to check with your local post office or specific courier to ensure the parcel isn't waiting on you.

3. Cancellation

If you have placed an order and received a shipping confirmation; you have until 12noon the next day (your dispatch day) to request a cancellation before you are charged for shipping fees (if paid). If your cancellation is received after 12noon on the dispatch day - your parcel will have entered the delivery network and it may be too late to retrieve the parcel and you will be charged for the cost of shipping (if paid).

Cancellations which are not due to a defect or discrepancy are only accepted if the Customer complies with the following cancellation procedure and then follows the Returns Procedure outlined in Section 4.

Within 14 days after receipt of the goods, you must contact Beauty by Zara in writing via the contact us form on our webiste and, following which, they must be returned to us within 14 days of you telling us you want to change your mind. The goods must be ‘as new’ and unused, in original undamaged packaging, including all items and free gifts received. It is the your responsibility to take reasonable care of the products until their return to Beauty by Zara. Beauty by Zara will consider that you have not taken reasonable care if the goods have been used in a way or extent, exceeding what a customer would similarly examine the goods in a retail shop prior to purchase and will be entitled to deduct an amount reflecting any such reduction in value due to your use. Any refund will be made within 14 days of receipt of the Customer’s returned products.

If the products have already been posted to you (or on your behalf to any other person), you (or the other person) must return the products to us at the time of cancellation and we will credit your credit or debit card with the price of the products within 14 days beginning with the day on which notice of cancellation was given. In case of any refund, the amount can only be refunded back to the same credit/debit card that was used to make the purchase.

Please read section 4 and contact us for an authorisation code if you wish to return any item.

4. Returns

If the goods are to be rejected, the Customer shall comply with the return procedure as defined in this section. Beauty by Zara will not accept any returned goods should the return not follow the return procedure.

In cases where the rejection of the goods is due to a defect or discrepancy in the order, you are entitled to a full refund within 14 days of the date of delivery of the products. You must notify us within 14 days of delivery and return the product to Beauty by Zara before the refund can be issued.

We will examine the returned product and will notify you of and process your refund within a reasonable period of time and, in any case, within 14 days of the day we confirm to you that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction (where we are not at fault), the Customer is entitled to a partial refund (full refund of the goods less any postage costs), unless the order is cancelled within the cooling off period in accordance with section 3, in which case a full refund will be given. However, the Customer will be responsible for the cost of returning the item to Beauty by Zara. Goods must be returned to Beauty by Zara before the partial refund can be issued.

Where you wish to return a Product you must either return them in person, post them back to Beauty by Zara or (only if they are not suitable for posting) allow us to collect them from you. Where you are returning products pursuant to defect, discrepancy or misdescription,then we will pay the costs of postage or collection.

For products returned to us by courier due to incorrect delivery address supplied by the customer or there is failure to collect the parcel, we will issue a refund for the cost of products only. In these cases, unfortunately Beauty by Zara will not pay any costs incurred for re-shipping an order. Any costs for re-shipping will have to be paid for by the customer.

5. Refunds

If a refund is for any damaged or lost parcels, the refund will not take place before the shippers provide us their feedback of the investigation. If a refund is based on a faulty product which covers a manufacturer’s warranty, the refund will not take place before getting a feedback from the manufacturer.

If you do not return the goods within 14 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the web site.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. We cannot be responsible for any loss for any item(s) you have chosen to send

Please note that we can only refund the postage costs for returning an item where:

we sent you the wrong item, or

the item is damaged or faulty; or

where you are returning a substitute or replacement item which you do not want to keep.

We will not refund returning postage for items found to be in good working order.