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Server Support Features

24x7x365 (5-minute interval) Server Monitoring with RebootIf your server is down, we will follow your instructions to reboot it or notify your data center to request a reboot.We can also notify you of outages by email, sms text message, and by phone.Our response time on reboots is guaranteed within approx. 15 minutes!Monitoring StatsSee your monitoring logs online in real-time and receive weekly uptime reports by emailWithin 6 Hour Response Time Guarantee for Support TicketsStatistically, most tickets are responded to in less than 1 hour.Within 24 Hour Resolution Time
Guarantee for Support TicketsStatistically, most tickets are completely resolved in less than 3 hours.PCI ComplianceWe will make sure your server is compliant with the latest industry requirements and standards for conducting e-commerce on your server safely and securely and to pass a PCI scan.Server Software Support and UpgradesWe support the entire server, the OS, Kernel, Apache, PHP, MySQL, Perl, Exim, FTP, WHM/cPanel, etc.Initial Server SetupIf you have a new server, we’ll setup and configure the server, nameservers, and everything you need completely from scratch to get the server ready for your use.Server Backup Configuration & RestorationWe can configure backups on your server and we can also restore the backups for you too. We can also do a full system restore from your backups if necessary.Hardware Failure RecoveryIf you have a hard drive or hardware failure, we will rebuild your server from scratch and restore your server from backups.Disaster Recovery & Hack RecoveryIf your server is crashed or hacked, we will determine the cause and rebuild your entire system from backups.Server MigrationIf you are moving accounts from one server to another, we will migrate them for you from the old server to the new server.You must have root access and cPanel running on both the old server as well as the new server.3rd Party Server Software InstallationSSL Certificates & AutoSSL and Letsencrypt, Softaculous, Fantastico, Installatron, RVSkin, RVSiteBuilder, ClamAV, MailScanner, ZendOptimizer, Ioncube, PHP Caching software, Ruby on Rails, ImageMagick, All PHP modules such as GD, Curl, Freetype, Mbstring, etc, and All Perl modules, CloudLinux/CageFS/PHPselector, MultiPHP, CloudFlare Proxy/CDN, etc.}Yum & Kernel updatesWe will update all system packages, including all yum updates and Kernel updates.Spam protectionWe will configure anti-spam measures to help prevent inbound and outbound spam.Hack & Malware/Virus/Phishing protectionWe will harden the server to help prevent hacking. We can also trace and remove any suspicious activity found and respond and resolve any abuse complaints you receive.Server OptimizationWe will optimize your server to run as best as possible so you can get the most out of your server.

System Security & Hardening

Malware/Virus scan – we can scan your server for malicious files and viruses and quarantine or remove them for youCHKRootKit – a simple program that detects hacker software and notifies you if any has been detected via emailRootKit Hunter – scanning tool to ensure your system does not have any backdoors or exploitsSecuring and Upgrading of SSH Server – increases security during ssh connectionsCSF or APF Firewall – most commonly used policy based iptables firewallLFD login failure detection – protects against brute force login attacksAnti-DoS configuration – helps mitigate denial of service type attacksBrute Force Detection – notifies you of numerous login authentication failures and automatically blocks the attackers ip in the firewallAntiSpam detection and prevention – software to help prevent incoming and outgoing spam from the server.Log Analysis Software Installation – Emails are dispatched daily, the amount of detail in the emails can be changed on requestSystem Integrity Monitor – 24×7 Internal Monitor that checks all services and restarts them if they are downSPRI – changes the priority of different processes in accordance to level of importance, hence increasing server performanceSecure and Optimize Apache (HTTP) – tweaks apache to perform better, and prevent unnecessary information from being easily seenMySQL optimization – increases performance of MySQLhost.conf hardening – prevent dns lookup poisoning & spoofing protectionnsswitch.conf modification – secure and optimize DNS lookupssysctl.conf hardening – helps prevent TCP/IP stack from syn-flood attacks and other network abusesFTP Hardening – upgrade and secure your ftp softwareRemoval of unused software – prevents exploits and wasted resourcesRemoval of old logs – regain wasted space by deleting old archived logsShell Fork Bomb/Memory Hog Protection – prevents a user logged into a shell from consuming all the resources on the serverRoot Logger – logs and emails you everytime someone accesses root with the timestamp and their ip addressMyTOP – tool for monitoring MySQL threads and processesMultiTail – view multiple log files simultaneouslyTMP Directory hardening ( /tmp, /var/tmp, /dev/shm) – helps prevents execution of malicious scriptsPassword Scanner – scans for easy to guess and common passwordsFilemanager – allows you to edit system files through WHM in case SSH is inaccessibleFirewall Admin – allows you to edit firewall allow & deny list and config through WHMMalware & Virus scanning – ClamAV Clamscan, LMD Maldet, etc., software to scan the server for malware and virusesMod_Security – protects against common url based hack injections (installed upon specific request only)Mod_Evasive – defends http based attacks (installed upon specific request only)PHP Tightening – tweaks php to run in a safer and restricted environment (installed upon specific request only)