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Roadside Services

By calling the dedicated 24-hour, toll-free telephone number on your Subaru 360 C.A.R.E. membership card, you - and anyone driving your vehicle with your Subaru 360 C.A.R.E. membership card - can receive roadside assistance for any of the following emergencies:

Fuel Delivery (Gasoline)

If your vehicle runs out of gas, an emergency supply of up to 10 litres of fuel (when available) will be delivered. You will be obligated to pay for this fuel at current pump prices. Specific quantities, brands or octane ratings cannot be promised.

Lock-Out Service

If the keys are locked inside the passenger compartment of the vehicle, a service person will attempt to open the vehicle. You may be required to sign a release of liability form prior to this service being rendered.

Battery Boost Service

If your vehicle’s battery is dead, a service person will attempt to start your vehicle with a battery booster or other available means.

Flat Tire Service

If your vehicle has a flat tire, a service person will install the vehicle’s inflated and mounted spare tire (when applicable).

Winching and Extrication Service

If your vehicle is stuck, it will be extricated by a service person if it can be safely reached from a normally travelled road or thoroughfare. Service is limited to one service vehicle and one operator.

Towing

If attempts by a service person have failed to make your vehicle safely operable, towing service will be provided to either:
a) The nearest authorized Subaru Dealer or authorized Subaru Service Centre within a 360 km radius; or
b) The nearest CAA contract station or CAA Approved Auto Repair Service facility.

All of the roadside assistance emergency services apply to the Subaru vehicle registered in the Subaru 360 C.A.R.E. program, regardless of driver, provided they are in possession of the Subaru 360 C.A.R.E. membership card.

Limitations Of Liability And Service

The services being provided under the Subaru 360 C.A.R.E. program do NOT include or extend to:

Transporting the disabled vehicle’s driver or passengers to or from the disabled vehicle at any time

Accepting appointments for service calls

Cost of parts, labour or incidental expenses related to the repair of the vehicle under any circumstance

A vehicle which is abandoned, unlicensed, without plates or to be towed to a salvage yard

Any charges related to impounding or storage of the vehicle

Service to a vehicle driven into an area not regularly traveled or which is impassable, such as private recreational roads, mud driveways or beaches

Service to a vehicle located in a snowbound area

Further Limitations And Liability Of Service

Under the circumstances of heavy demand for service, Subaru 360 C.A.R.E. reserves the right to initially tow the vehicle to the nearest repair facility, then tow the vehicle to the final destination (as outlined in the Towing section of Roadside Services) once the heavy demand is over. If the vehicle is already in a safe place, such as a private or public garage or a residential driveway, etc. Subaru 360 C.A.R.E. reserves the right to service the vehicle only after the heavy demand is over.

In rendering service, the service outlet acts as an independent contractor rather than as an agent of Subaru 360 C.A.R.E. or Subaru Canada, Inc. No responsibility for any loss or damage resulting from the provision of services is assumed by Subaru 360 C.A.R.E. or Subaru Canada, Inc.

Any damages resulting from the acts of independent service facility personnel are the sole responsibility of the facility and should be reported to the proprietor within 24 hours and prior to any repairs. Charges for services, repairs or labour which exceed those specified are at the vehicle operator’s expense, at prevailing retail rates.