“Virtual Agent” APP won the EDP UNIVERSITY CHALLENGE 2018

Luís Henriques, Ricardo Rei and Luís Nunes, Master Students at INESC-ID, won the 12th edition of the EDP University Challenge 2018 contest that took place October 9th at EDP’s headquarters in Lisbon.
Inspired by the theme of this edition – Customer Service – the students developed the project “Costumers Support Chatbot” that proposes the creation of a virtual agent integrated in Facebook that provides support services to the client through techniques of natural language and machine learning.