Privacy Policy

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Please read the following information carefully before using any of our Sukosol Hotels websites.

At every Sukosol hotel, we take the issue of safeguarding our guests’ privacy extremely seriously. We have created this Privacy Policy in order to inform you of:

What information we collect about you

Why we collect your information

How we collect your information

How we store your information

How we use your information

If we share your information

How you can control what information we collect and store

1. What information we collect about you

The kind of information we may collect depend on which services you use (for example, accommodation, dining, spa) and how you interact with us (as a guest, Sukosol Star Rewards Member, Sukosol Gourmet Member).

We may collect:

Personal and demographic information – such as your name, age, passport or identity card number, country or residence or preferred language;

As part of our service to you, Sukosol Hotels collects your information in order to effectively provide you with the best possible experience of our service.

3. How we collect your information

We collect your information in a number of ways, potentially over an extended period of time.

If you use our website to make a reservation, we receive and store the information you enter through our secure third-party booking engines. Some of this information is required (name, contact), but some is optional and for you to decide if you would like to share it. We require payment information in order to guarantee a reservation. Should you be making a reservation on behalf of another person, we understand that you are permitted and authorized to offer their information and that it is accurate.

For restaurant reservations online, your information is collected by industry standard third party solutions providers that store your information and share your requirements with our hotels.

We will also collect information when you call our hotel telephone operators.

When you use our hotel websites, we will automatically collect anonymous data of your interactions during your website visit, as well as automatically collecting general information such as which city/country you are accessing from and what browser or device type you are using, as is common for most websites.

We use cookies on our websites, which are small pieces of information that help us to recognize you as you move through our website and if you return on a regular basis. Our cookies are primarily used as part of our Google Analytics website tracking solution.

We will collect your email address if you subscribe for our hotel newsletter on our websites.

When you sign up for any Sukosol Hotels loyalty programs, your registration will include information that we will use to offer the benefits to which members are entitled.

During your stay, we may collect information you share with our teams including your preferences, as well as information collected as part of our standard hotel safety and security processes (CCTV, key card logs).

Third parties may share your information with us

4. How we store your information

Our hotels use industry leading Property Management Systems to store all guest profiles and reservation information and we maintain best practice safeguards and security to within our control to minimize the risk of unauthorized use of your information.

In addition, Sukosol Hotels works with best in industry third parties to story your information, including online booking engines, CRM providers and marketing agencies. Each third party has passed a rigorous vetting process to work with us.

5. How we use your information

At Sukosol Hotels, we will use your information as part of our commitment to giving you a personalized luxury experience, both during your stay and for every interaction you have with us.

Depending on the service you request, we may use your information:

To fulfil a reservation or other service, requiring payment information and preference information;

To fulfil our legal obligation to local law, requiring personal information like your passport number or security information;

To contact you, either in response to your enquiry or to request more information about your requirements, for which we will need your contact information;

To improve our internal processes, by analyzing your behavior and using it to better serve you, requiring your website information or correspondence (feedback);

To inform you of promotions or offers that are relevant or of interest to you, based on your past behavior;

To maintain the safety, health, wellbeing or security of all our guests.

Sukosol Hotels will retain your information for as long as it is necessary to be able to continue to offer you the service you have requested, or in order to maintain our legal requirements for record keeping.

Should your information no longer be required, it will be safely deleted, anonymized or blocked.

6. If we share your information

As part of our service to you, we may need to share your information across our company (with our other hotels), as well as with other carefully selected partners.

For example, we may share your information with:

Your travel agent/online travel agent or the person who may have acted on your behalf when requesting our services;

Our trusted partners who support our marketing or advertising initiatives;

Government agencies to meet any legal requirements our hotels have;

Other third parties, at your own request (booking outside restaurants, airlines).

7. How you can control what information we collect and store

Should you have any questions or concerns about how we collect, store or use your information, we are happy to respond to enquiries. We can be reached via: