Rules for Acquiring Free Tickets to Additional Trains at FIFA World Cup 2018

Free tickets to additional trains at FIFA World Cup 2018 shall be acquired in three stages:

Registration at the Free Tickets for FIFA World Cup 2018 Portal (hereinafter, the Portal).

At this stage you will need to:

Register on the portal

Insert personal data and the Fan ID number, or the number of the confirmation to obtain the Fan ID of the passenger(s)

Reserve a spot on the train.

To reserve a spot on the train, you will need to:

Select an additional train that travels to the venue of the match to which you have a ticket

Select a free spot on the traini

Enter the name(s) of the passenger(s) or select a name from your Personal Office

Include the concrete ticket number or the number of confirmation of the ticket for World Cup 2018, and press “Reserve.”

The ticket data (or confirmation slip data) indicated at the time of preliminary registration shall be sent in for checking.

After the checking procedure is complete, a corresponding advice will be sent to the spectator’s personal office and his or her email address. Should there be any errors in the ticket data or the data on the confirmation slip for a ticket to attend a World Cup 2018 match, the reservation shall be annulled.

Getting a free ticket and a boarding pass to an additional train.

If you successfully complete the check of the ticket or the confirmation slip to the match at World Cup 2018, the boarding pass shall be sent to the spectator’s personal office on the portal and the email address as indicated during the registration process.

After the boarding pass is received, the process of obtaining a free ticket on the additional train will be complete.

Insert personal data and the Fan ID number, or the number of the confirmation to obtain the Fan ID of the passenger and his or her accompanying persons (if applicable);

Send a request to support@transport2018.com with an inquiry regarding the information about the train for which a free ticket is requested and the data of the tickets for the match of World Cup 2018 (ticket number, date of the match, host city), and the relevant information of the accompanying person (if applicable). The inquiry must be accompanied by the copy of an ID of the disabled passenger, a copy of the document on the need to use a wheelchair, and a copy of the document of the accompanying person.

The ticket data (or confirmation slip data) shall be sent in for checking.

After the checking procedure is complete, a corresponding advice will be sent to the spectator’s email address. Should there be any errors in the ticket data or the data on the confirmation slip for a ticket to attend a World Cup 2018 match, no reservation shall be made.

If you successfully complete the check of the ticket or the confirmation slip to the match at World Cup 2018, the boarding pass shall be sent to the spectator’s personal office on the portal and the email address as indicated during the registration process in at least 60 days before the date of departure of the train.

After the boarding pass is received, the process of obtaining a free ticket on the additional train will be complete.

If there should be no boarding pass available for a selected train, the passenger will be advised accordingly and / or other additional trains where such passes to specially equipped seats are available for wheelchair-bound passengers.

1 FAN ID - is a document necessary for foreign citizens and stateless citizens arriving to the Russian Federation as sport event spectators. They will use their FAN ID to enter sporting venues and acquire free tickets to additional trains. For more information regarding obtaining a FAN ID, visit the website at fan-id.ru

1 Additional trains are trains that travel between host cities of FIFA World Cup 2018, with boarding passes issued only to match ticket holders.

i The number of spots on each train shall be allocated according to the quota for free boarding passes for World Cup spectators