Hoarding Is An Issue In Singapore

I had a huge interest in cleaning and was a fan of the American reality show ‘Clean House’. I started to realise hoarding is an issue in Singapore, so I wanted to use my skills in decluttering to help people.

Conducted by Nanyang Technology University’s (In)visible campaign, the survey also revealed that the number one culprit of clutter is sentimental value.

Kris believes that being organised is about living a less stressful life.

According to an article by The Business Times, a cluttered or disorganised space affects productivity as we end up taking up more time to find things, making it difficult to concentrate on tasks at hand.

The 34-year-old financial consultant started up this business venture on the sideline six years ago; and only gave it her full time and attention when she was pregnant.

When asked to elaborate on her services, she said, “In short, we help to engage clients into an accepting mode – that there is a pending issue with the clutter.”

“And then we talk about it and see how best to tackle the same situation. I don’t use the same approach for all clients, but the priority is to let them know that I’m here to help them declutter and hopefully release stress – both physical and mental – from it.”

Zero Customers At The Start

Founder of The Declutter Professionals / Image Credit: Kris Tan

Starting out was hard – Kris had “zero enquiries”, so she had to actively seek out potential customers.

Nobody really understood what the service is about, so she had to take the time to explain it in detail to them.

While business was poor, she didn’t exactly make a significant financial loss as she pumped in very “little capital”.

“Everything was done with a small budget, including [setting up] the website, domain, and registration of company. The beauty of this service was that it didn’t need any equipment – just my labour.”

As the job is labour intensive, my charges are based on an hourly basis. The rates will depend on the scale of the project, and typically starts from $50 per hour for a minimum of 3 hours.

“It’s an easy entrant business that has invited more friendly competitors into the industry, so the pie is shared now. But because there isn’t much to begin with, the scene is more competitive now.”

In any case, Kris was confident that business would take on a positive turn over time.

True enough, Singaporeans started to “embrace organising as a professional service’, helping the business gain awareness.

Now, she receives an average of about 5 enquiries a month; and have freelancers who help her take on the assistant role when the need arises.

How It Works

Kris usually starts things off with an on-site or email assessment (clients send a photograph of the problem area), so she can gauge the extent of the job scope and assess the number of hours and sessions required.

Thereafter, a date is set for the declutter session, where Kris advises clients on whether they should toss, donate, or keep the items.

This is typically the most tiring part of the whole process, as some clients are just not ready to part with things they are emotionally attached to.

“But as long as everyone in the family is on the same page regarding the clutter, things will go smoothly.”

Sections of the living area had turned into storage over the years; and it took Kris three hours to sift through the items, throwing away or donating things that had been unused in recent years, and reorganising the rest.

The key idea is to designate a place for everything.

The mountain of clothes on one side of the sofa, for instance, was placed in her room’s wardrobe, while a stack of old study notes next to the shoe rack was put into a box.

The whole session costed $110. Some might think it’s a waste of money, but engaging such services can be useful, especially during busy periods such as Chinese New Year and weddings.

Future Plans

Sharing about future business plans, Kris said she have always wanted to hold organising classes for domestic helpers who are new to the job.

“Attending these classes allows them to have a better idea of organising, and their employers can benefit from their knowledge as well. I’ve also been working on corporate talks, and organising classes for kids.”

Summing things up, Kris emphasised that it’s important to upkeep the clutter-free state daily.

Professional organisers work the same way as personal fitness trainers – they can help people get the ball rolling, but it’s ultimately down to the individual to upkeep it.

The secret to keeping things tidy is not taking it out, but the act of putting it back.

Ultimately, being organised is something you can learn – it’s not much of a talent someone is born with.

That said, for those who are now inspired to declutter in time for Chinese New Year: get cracking, you ‘Kondo’ it!

About Me

Bella Sanderson

Bella Sanderson British born, American by choice.
She worked as journalist in Asia for 15 years, was a NBC Radio Correspondent for Nepal and BBC stringer in HK. In HK, Sanderson studied acupuncture and Chinese medicine with Chinese healer Dr But Chak-kei and tai chi with Martial Arts Master Ha kwok-cheung.