Motivating and developing a team of claims specialist and/or customer service agents. Undertaking training, coaching and development activities to help improve the quality of claims handling and customer service within their team. Ensuring registrations, claims and any other enquiries received from customers are dealt with efficiently. Dealing with any escalated enquiries from their team within the limits of their authority and to hold an expert knowledge for their designated product(s).

Skills & Attributes

Excellent verbal and written communication with the ability to communicate in a professional and positive mannerGood relationship and networking skills with the ability to establish credibility, influence senior managers and build strong relationshipsExcellent people skills and a team player with a high level of customer focus and the ability to motivate, coach and develop individuals to support and deliver resultsStrong organisational and planning skills including the ability to work on a range of projects/tasks and to be able to establish priorities so that results are delivered and deadlines metHigh level of computer literacy/ IT skills including ability to effectively use MS Office products (specifically Word, Excel and ).High standard of personal presentationEnthusiastic, flexible, resilient and capable of using own initiative Ability to collect, collate, understand and evaluate information including financial data with good attention to detailAbility to identify concerns and problems, know how they should be resolved and ensure that they are not only resolved in a timely manner but to the satisfaction of all parties involvedFlexibility will be required around working hours to ensure that deadlines and customer requirements are metBusiness focused and commercially awarePassionate about providing an exceptional service

Qualifications & Experience

Motor Vehicle Engineering

Previous Experience of working in a Motor Vehicle Engineering environmentHolds a City & Guilds Level 3 certificate or equivalent in Motor Vehicle Engineering

Claims Management

Evidence of working and managing in a FCA regulated environment Full knowledge and understanding of the complaints procedure

Customer Services

Experience of dealing with customers from a diverse customer base.Evidence of working and managing in a customer focused environment.Able to demonstrate excellent customer service.

People Management

Experience of all aspects of individual and team performance management.

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