Workforce Software Application Consultant

Next Generation Inc. is a full service IT and Management Consulting firm that specializes in enterprise-wide software implementations. NGI has expertise in implementing best-in-class ERP solutions. We provide end-to-end services with ERP Solutions, Business Intelligence, Workforce Management, Service Oriented Architecture and Development. NGI has implementation and support experience in both the private, state and local government sectors.

Opportunity

We’re currently looking to add a WorkForce Software Application Consultant to help implement solutions for our Cook County Government team in Chicago, Illinois.

The ideal candidate for this role will have 5+ years of WorkForce application support experience in a high production environment. Network administration experience, support, hosting and engineering experience are key factors of our desired candidate. We would love someone who is focused, exercises autonomy who is a team player, professional at all times and understands that there may be some additional work to be done to prevent work from being delayed. You understand the importance of delivering quality work on time, it’s essential! We would love someone with a great attitude who enjoys a challenging environment while making a meaningful contribution to a progressive team would love this team and project!

Responsibilities

Perform customer installations and configurations of EmpCenter and Business Objects on a regularly scheduled basis, as well as urgent upgrades as needed

Deploy application and data changes to all environments as needed, including load balancer, proxy server, firewall, and VPN configuration

Provide 24×7 production support as part of a team rotation, resolving or escalating issues as appropriate. Hours may be non-standard.

Maintain production services to highly demanding customer expectations and SLAs

Take ownership of production issues, working closely with the customer support and development teams on issue resolution

Coordinate database setup and configuration with DBA team

Engineer extensive scripting and automation to enable applications to install and run in all environments with minimal manual intervention