UC RightTrack

PUT MICROSOFT LYNC and SKYPE FOR BUSINESS ON A PATH TO WORK BEST FOR YOUR BUSINESS

Organizations find themselves in a variety of
situations when it comes to the deployment and adoption of Microsoft
Lync in the Enterprise. You may be pre-deployment or considering the implications of the latest announcement of Skype for Business. You may be in need of expert
assistance with architecture, strategy and design. You may be piloting
or rolling out enterprise voice and seeking hands-on assistance with
voice quality problems and connectivity issues. Or you may be fully
deployed and looking for improvements of ongoing operations. Regardless
of where you are in the Lync life cycle and regardless of your current
state, Unify Square professional services can get you where you want to
be, starting with our UC RightTrack offering.

Unify Square UC RightTrack is approximately a
30-day professional services program bringing together the most
important elements needed to get Microsoft Lync and the upcoming release of Skype for Business on the path to success
for your organization, regardless of your current state. We combine our
best practices from across strategy and planning, user adoption,
deployment and implementation as well as ongoing operations to ensure a
comprehensive approach to your success.

Our team of experts join forces with you to
evaluate where you are, where you want to be and then we help you get on
your way as quickly as possible. The UC RightTrack offering is flexible
and adapts to your particular situation to help ensure the best outcome
for your business.

30 DAYS AND WE'LL GET YOU ON THE PATH TO SUCCESS

The Unify Square UC RightTrack professional
services offering is a low-risk, high-reward program from the best in
the business. In as little as 30 days our team helps put your Lync
deployment on a well-defined path for success. The UC RightTrack
offering includes these high level elements:

Strategy and Planning

Our team of experts takes your stakeholders
through a UC Roadmap session to gain a complete understanding of your
business goals and discusses the desired end state with Microsoft Lync and/or the upcoming release of Skype for Business. We then create a
multiphase plan for success so that your team knows exactly what to do
next!

Implementation and Deployment

Our team works with you to address the desired end
state architecture and implementation of best practices including
integration with existing voice, video and network infrastructure.
Depending on your current state this can range from hands-on
environmental inspection and improvements to best practice guidance.

User Adoption

We understand that Lync success is dependent on
user adoption and utilization. Our team helps you understand the ways
you can influence user adoption across the enterprise and includes an
action-oriented plan to make it happen.

Operations

Our team will introduce you to operational best
practices such as help desk readiness, component monitoring and service
level KPI's. This includes a service availability baseline with Unify
Square PowerMon and an end-user satisfaction baseline with Unify Square
PowerSat so that you can see how your environment is performing relative
to others like you.

Results Meeting

At the end of the program we'll bring together our
team with your Lync stakeholders to review the progress, discuss the
plans and make sure that your Lync initiative is on the path to success.

FLEXIBILITY TO FIT YOUR NEEDS TODAY

The UC RightTrack offering has been created from
our internal best practices and hands-on experience from across a wide
variety of enterprise customer engagements. We include the flexibility
to customize the offering based upon your needs. You get the best of
both worlds—the benefit of those who have gone before you and the
ability to get exactly what you need to drive your success. Contact us
and we'll help determine the best way to get you started. Here are a few
examples of how UC RightTrack morphs to meet your needs:

Technical Intervention Focus

With an emphasis on the "Implementation &
Deployment" elements, our team provides additional technical
intervention that aims to get a problematic environment back on track.
This can include an environmental evaluation, best practice analysis and
hands-on assistance to get things back on track. We also include an
availability baseline using the Unify Square PowerMon solution to help
uncover issues that may not be easily visible.

Strategy & Planning Focus

As your organization determines the future of universal communications
our team can put an emphasis on the "Strategy & Planning" component
focusing on Lync and the upcoming release of Skype for Business. Our
team works with you through an architecture design to support your goals
and then we'll create a multiphase implementation plan so you know
exactly what needs to be done next. Your team gets off to a great start
and can avoid the common pitfalls that have stalled others before you.

Operational Readiness for Deployed Environments

With an emphasis on the "Operations" component, our
team works with you to establish plans, metrics and responsibilities
for operational excellence. This includes an availability baseline with
Unify Square PowerMon and an end-user satisfaction baseline with Unify
Square PowerSat.