Kit’s gift is his ability to transform a passive audience into active participants who feel like they’ve engaged in a conversation. At the end of his presentations, audiences walk away energized and informed, armed with new tools and strategies.

Handling Difficult People

It is estimated the 20–21% of our population can be classified as difficult people. No matter where you go there will be at least one to deal with. Difficult people look for your buttons. They don’t push your buttons; they punch them! Identify the “nasty people” and learn how to stop being hurt by them without becoming one of them!

Welchlin keynote presentations provide the dealing with difficult people training materials that gets results. Where ever you go there is going to be someone that is difficult. As one of the leading leadership keynote speakers and customer service speakers, Kit has found that the dealing with difficult people training sessions give people hope and ideas on how to handle difficult customers and how to improve customer service.

Sometimes a coworker can temporarily become difficult and unreasonable. Sometimes you have a coworker that becomes difficult permanently. Sometime in a multi-generational workplace, intergenerational communication differences can cause difficulty. Welchlin keynote presentations can help.

The dealing with difficult people training provides techniques to minimize the damage to yourself and your organization. Being one of the busiest professional keynote speakers in the country, Kit shares strategies in his dealing with difficult people training speeches and seminars that help people with stress management in the workplace.

In the Dealing with Difficult People Training participants will learn…

The ten different types of difficult people

The five action steps to respond rather than react

The five stages in controlling your emotions and responding appropriately