FAQ

Ordering

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How long does it take for custom orders?

Custom orders can take any where from 7-21 business days depending on the
material ordering. Standard items usually take 3-14 business days. Once
a custom order is placed no changes can be made. If you cancel a custom
order you will be charged the full amount of the contract.

How long does it take to receive a standard bi-pass shower enclosure?

In most cases, it takes 2-5 business days to order a unit for pick up at
our shop. If we are installing the unit it usually takes 3-5 working days
for installation of standard units.

How long does it take to have a custom shower enclosure installed?

In most cases, it takes 2-5 business days from the time you sign the contract
to get the materials delivered to our shop. Then it can take 3-4 days
for installation of custom units depending on the work load for the week.

How do I know I need a new shower door?

If you find rust or corrosion on the metal, a crack or discoloration on
the glass, if the door won’t close or doesn’t fit properly,
or you find yourself mopping up after each shower you need a new Shower
Enclosure. Also, if you are remodeling a bathroom or building an all new
custom bathroom, give us a call. Please note, in order for us to give
you an accurate estimate, the walls must be finished (i.e. Tile or Marble
installed).

How do I know which frameless shower enclosure will be best for me?

An appointment will be made with you in your home for an in home estimate.
At that time one of our expert salespeople will show you photographs,
diagrams, frame finishes, glass options and they will then recommend styles
that best fit your needs, taste and budget.

What is the difference between a Framed unit & a Frameless unit?

Framed units are the more traditional style of shower doors which include
aluminum framework around the glass. Frameless units provide a more contemporary
open look as they use a minimal amount of framework around the glass.
Both units offer the same amount of safety and stability, so the choice
between the two is usually based on taste not necessity. Frameless units
are available in 3/8” and 1/2” glass.

Can I be billed if I do not have an account with your company?

No. Only customers with accounts can be billed. We must receive 50% payment
before we can order materials.

What if I call in an order over the phone?

We will gladly take your order over the phone but we will not be responsible
for any mistakes in sizes or material type and payment in full with a
credit card will be required to place the order. For your protection we
suggest you come into our shop or fax in your order to avoid mistakes.

Can I return a stock item?

Yes but there is a 20% re-stocking fee. On custom orders of any kind there
are no returns and ALL deposits are none refundable.

Am I able to pay over the phone with a credit card?

We accept Visa, Master Card, Discover, American Express, Debit Cards, personal
checks with valid ID and cash. Over the phone payments are accepted with
management approval.

How long does it take to get an at-home estimate?

Usually it takes the Estimator 2-3 working days to come out and measure.

Are my at-home estimates free?

Yes, at-home estimates are free of charge for large window estimates and
frameless shower enclosures.

Do you deliver?

Yes.

Installation/ Service calls

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Can you cut down my glass or mirror?

Yes. As long as the glass is not tempered we will be able to cut it down
but we are not responsible for damage or breakage when attempting to cut
your glass or mirror.

What is the price for removing an existing shower door/enclosure?

The price for removal varies from unit to unit. Removal fee is $69 and above.

How are shower enclosures scheduled for installation?

Once the glass and hardware have been ordered and delivered to our shop
(usual lead time is 3-4 days), we will fabricate the unit and call to
schedule an installation date.

Can you install any of your units on tile that has a boarder, protruding out?

Yes, we can install on tiles with boarders, custom notches and odd angles.

Do you recommend installing frameless units on my own?

Because of the technicalities involved in the installation of a frameless
unit, we recommend that we do the installation and the measure.

Is there an extra charge for going outside of your normal area to install?

Yes, there is an extra charge for going outside of our normal area to install
which usually is just drive time.

What happens if I cancel my appointment the day of the service/install?

We require at least 48 hour of notice to cancel an appointment. If you
cancel the day before or day of your appointment you will be charge a
$69 cancellation fee.

Product Description

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What is the standard size of a door?

Typically we make the doors 26” wide. Doors can be 24” -36”
with the proper hardware.

What is the standard height of a shower door /enclosure?

The standard height for our shower enclosures are 57 3/8”, 70 3/8”
and 75 3/8” for sliders. For semi-framed the standard height is
70 ¼” and for frameless enclosures our standard is 72-76”.

Do you make custom height units?

Yes, we can make custom height doors and enclosures for an additional fee.

What is the warranty on your shower doors?

There is no guarantee on the glass of your shower door/enclosure but the
hardware and coatings have a limited warranty. Different vendors have
different warranties from 1 year to 5 years.

Locations

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Where are you located?

987 E. El Camino Real in Sunnyvale, California. We are on El Camino Real
between Lawrence and Wolfe near Poplar.

Care and Use

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How long do I have to wait to use my shower door/enclosure, after it is
installed?

It takes 24-48 hours for the silicone to cure and dry on most of our installations.
Please allow 24-48 hours to use your shower enclosure/door.

What is the best way to clean the glass on my shower unit?

The best cleaning solution is vinegar and water 50/50. Also squeegee after
every use of the shower. Using Shower Guard glass or adding Diamond Seal
or Tekon (a special coating applied to glass during the manufacturing
process) will aide in keeping the door free from water spots and stains.

Will ammonia-based products harm the hardware on my unit?

Yes, ammonia-based products will harm your shower door hardware. Please
do not use cleaning solutions that have acid or ammonia-based chemicals in them.

What are some ways that I can prevent soap and water from staining my glass?

Ordinary glass is prone to damage and aging from hard water, soap, humidity
and more. But Shower Guard glass is extraordinary. It's an entirely different
kind of glass that's protected during manufacturing with a patented ion
beam process. This technology permanently seals the glass surface, for
a shower that stays beautiful forever with just a minimal amount of cleaning.

Also our Clear Shield, Diamond Seal or Tekon glass protector coats the
glass so that soap, hard-water, or calcium deposits do not permeate the
surface of the glass. The protector covers the pores in the glass to keep
the stains off.