Episode 7 - Communicating with the customer

An episode of The HVAC Jerks

Come join The HVAC Jerks (Rich, Kevin, and Joe) each week as they discuss everything in the HVAC industry from news and technical stuff, right down to stupid customer stories and how "not to do it". If you work in the heating, air conditioning, plumbing or electrical trades, or hope to in the future, spend some time with us; you'll have a lot of fun, and you might even learn something.

Episode 19 finds The Jerks trying to uncover the best ways to organize an HVAC installation. They discuss how to make sure the customer gets what they were promised and paid for, and that it is efficient and profitable for the company.

In episode 18 The HVAC Jerks talk about their trip to Atlanta for the AHR show. While they discuss the fans, fellow podcasters, and new products, it's still unclear as to whether Anonymous Joe went, or not; was he really in disguise and walking 15 feet behind Rich and Kevin the whole time? Could be...

Most of us understand how a bad duct system can create many problems in an HVAC system, regardless of how well the equipment was installed. In Episode 17 The Jerks talk about common duct problems and how new technologies may minimize some of their effects.

In episode 15 The Jerks begin the discussion on what it really takes to start and run your own business. Rich, Kevin, and Joe go through the challenges and rewards of giving up the steady paycheck in exchange for being the boss with their unique (read, dopey) flair. Join them and learn something!

No matter what you call it, adding-on, enhancing the sale, or just plain upselling, sales are an important part of an HVAC technician's job. It can be done with the customer's best interest in mind, or with the worst of intensions. Listen to what The HVAC Jerks have to say and make sure that you know the difference.

Most of us have had mixed experiences with supply houses; some really good, some horribly bad. The Jerks discuss why contractors get so frustrated with some counter people, and also why the problem is so difficult to fix. Listen to what they have to say, and then tell them why they're wrong!

This battle has been going on for a long, long time people. Are you selling an equipment brand, or are you selling your brand? Listen to what The HVAC Jerks have to say, then let them know what you think at theboys@thehvacjerks.com ! And, they've got new music this week, too!

The Jerks are back in episode 11 to expose the frustrating boiler mistakes we all see in the field. Kevin gets passionate about bad installations, Anonymous Joe makes fun of him for talking with his hands, and Rich tries to get them to stick to the topic. It's just a circus again.

In Episode 9 The Jerks get a little technical and discuss some of the particulars of venting oil and gas appliances. We're sure that there is something in this one that you haven't heard about before, or are unsure of, so join them and have some fun on your way to your next service call, or your next beer (not both).

The very first episode of the HVAC Jerks! Come give us a try; we're pretty sure that you'll have a good time as you get to know us. In this episode, we tell you a little about who we are and what we do, and what you can expect from us in the future. Here we go....