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Customer care courses

Excellent customer care is one of the least expensive ways to attract more business and enhance your reputation. It’s also, on average, five times cheaper to get repeat business from excellent customer care than it is to get brand new business through sales and marketing. If clients return to your business over and over again because it’s so good, then that brings you more of the repeat business and recommendations which are so profitable for you.

All of our courses are tailor made, but here are some examples (please press on the pink links to see an example agenda):

The purpose of this workshop is to enable delegates to become more assertive in the workplace. The tools and techniques covered will enable delegates to deal with situations in a confident and diplomatic way and will improve their communication skills

This enjoyable, interactive workshop is suitable for anyone who regularly sends letters and email, but feels that the quality of their message could be improved. The session will be a mixture of theory, practical exercises and discussion.

This enjoyable, interactive course has been designed to give employees a deep level of understanding and enhance their skills across the key areas of excellent customer care. This course has been designed to give employees a deep level of understanding and enhance their skills across a number of the important aspects of giving excellent customer care

The purpose of this course is to improve your existing skills in report writing in order that your reports may be easier to read, more informative and more attractively presented whilst at the same time taking less time to write