Learning Lab

Big Ideas

As the financial landscape changes, what can you be doing to differentiate yourself from competitors and future proof your business? We regularly update this page with thought-inspiring articles to push you towards that next big idea.

CUSTOMER FOCUS

Three Steps to Defining Your Unique Selling Point

Here’s how to define your unique selling point to bring repeat customers through your door.

DIGITAL

Customers’ Lives Are Digital - But Is Your Customer Care Still Analog?

CUSTOMER FOCUS

Customer Engagement: Does Talking to a Human Still Matter?

The customer service experience is changing. Today, many companies are channeling their customers through the realms of chatbots, instant messaging, social media and artificial intelligence. And although it may be efficient, it comes with the potential for loosening the customer-company bond.

Experiential learning: What’s missing in most change programs

CUSTOMER FOCUS

Focus on Keeping Up with Your Customers, Not Your Competitors

Every company these days seems to be either contemplating or pursuing digital transformation. Most cite the need to keep up with disruptive and well-established competitors. But perhaps this focus is too narrow?

DIGITAL

Four Business Models for the Digital Age

As today's business environment continues to transform and become increasingly digitalised, how do you navigate this new horizontal world so that you can efficiently reap the benefits while avoiding the pitfalls?