Ruidoso, NM

OverviewTDS Telecommunications LLC (TDS??), a wholly owned subsidiary of Telephone and Data Systems, Inc., is the seventh largest local exchange telephone company in the U.S and a growing force in the cable industry. TDS provides 1.2 million connections to high-speed Internet, phone, and TV entertainment services in more than 150 rural, suburban, and metropolitan communities. For residential customers, TDS deploys 1Gig Internet access, IPTV service, cable TV options, and traditional wireline services.We currently have opportunities available for Broadband Technicians with our local Ruidoso, NM field services teams.The primary goal of the Broadband Technician is to provide quality service to customers and deliver on our brand promise. Our services include, but are not limited to, video service, HSD Services, and home and business phone service.The Broadband Technician I performs basic installations, disconnects and service changes for residential and business customers. This role performs basic troubleshooting from the tap to the customer's electronic devices (TV, DVD, Modem etc.).The Broadband Technician II performs intermediate installations, disconnects and service changes for residential customers, including FTTH (Fiber to the Home). This role performs moderate troubleshooting from the tap to the customer's electronic devices (TV, DVD, Modem etc.). This role may also perform underground and/or aerial construction involved with system plant, along with its' repair and maintenance supporting various customer-focused activities.The Broadband Technician III performs complex installations, disconnects and service changes for residential and business customers, including FTTH (Fiber to the Home) and support PON/Metro E. These services include, but are not limited to, video service, HSD Services, and home/business phone service. This role performs advanced troubleshooting from the tap to the customer's electronic devices (TV, DVD, Modem etc.). TDS can hire as a BBT I / II / III, based on candidate pool and business needs.Responsibilities(at a minimum, for a level I:) Perform basic installation of all necessary cable wiring (interior and exterior) and hardware from the tap to the customer's equipment for reception of cable and other company services that are offered for single and multi-family. This may include burial of underground Broadband facilities utilizing different methods of placement, including excavation or hand digging for the placement of drop facilities to customer premise, streets and right of way and placement of conduit to customer premise, in streets and the right of ways as well as pulling of hardline into conduits after placement of conduits. Position may also be responsible for placement of conduit structure in new subdivision joint trench construction projects. Perform all work as necessary to conform to quality control guidelines (includes compliance with requirements outlined in applicable regulations such as: OSHA, FCC, NEC and NESC). Perform connects (new connects and reconnects), disconnects (requested and non-pays), upgrades, downgrades, relocates, install additional outlets, and install or remove equipment (i.e. converters). Assure proper signal levels and picture quality on all television sets, and clean the premises of all debris and material after installation is complete. Monitor and record system, drop, and in-house leakage; properly record all required information on work orders, surveys, referrals, etc. Promote cable, internet, and other company services; educate customer on proper use of the service, including how to add additional services, channel lineups, proper equipment usage, and other services that are available. Clean, maintain, stock, and secure assigned vehicle and equipment.QualificationsRequired Qualifications:Broadband Tech I: 6+ months' customer service experience OR- current or prior military service with honorable discharge. Must have and maintain a valid driver's license.Broadband Tech II (in addition to above): 1+ years of cable installation and repair or professionally related experience.BBT III (in addition to the above): 2+ years' cable installation & repair or professionally related experience.Other Qualifications: Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customerBenefits:As a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.

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