2 Answers

I followed the adivce of another post and removed the screws on the back of the machine. I disconnected the battery and left it off for a few minutes. It was then reconnected and the Palm worked perfectly. To be truthful, my 13 year old son did this for me and it worked like a charm. With a phone call to Palm support costing $15 and a repair bill of at least $149.00, I felt like I had nothing to lose. This actually worked!

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Remove the Screen protector from the device screen and then calibrate the screen with the stylus.

If the issue still persists, perform the Soft Reset on the device.

1. Use an unfolded paper clip, or the reset tool at the tip of your stylus. 2. Gently press and release the RESET button inside the hole on the back panel of your device .3. After a soft reset, a logo screen appears, followed shortly by a Preferences screen asking you to set time and date. 4. All data on your device should be retained.

If the issue still persists, perform the Hard Reset on the device.

1. Press and hold the Power (on/off) button on the front panel of your device. 2. While holding Power, use an unfolded paper clip, or the reset tool at the tip of your stylus. Gently press and release the RESET button inside the hole on the back panel of your device. 3. If you see a progress bar, keep holding the Power button. 4. Next, the Palm Powered screen will appear. Release the Power button when you see it. 5. You'll see a screen that asks: Erase all data? YES = "up" button NO = any other button. Press UP on your 5-way navigator to complete the hard reset.

Your device will then take you through a series of screens to calibrate the digitizer and verify the time and date.
Note: A hard reset does not delete the current date and time. It does restore other settings to the factory default.

This happens a lot with Palm digitizers. The only permanent solution is replace the plastic digitizer with an upgraded glass type. Before considering that, see if removing screen protector helps. (yeah, didn't think so. Worth a try!) Try Powerdigi, a better calibration program. Get it from http://www.palmpowerups.comIt worked for me.

Unscrew the 4 torx screws on the back and remove the cover carefully.
Unplug the battery for 30 seconds. plug it back in and re- assemble the unit. Once it comes back on it will give you the chance to re calibrate the digitizer ( or you can now select it from the prefs menu)
If the touchscreen fails to repsond you will need a new digitizer.
You can purchase it from :

Palm one is in trouble because of problems like this. They don't work on it but you can buy parts to try it yourself. I never had the problem myself but similar conditions. I do windows based units now.

Does the calibrator keep looping or not seem to work?
If you can access the calibrator, but it loops through the target
sequence (repeatedly asking you to tap the targets), there may be a
physical problem that's causing your touchscreen to be confused:

Do you use an adhesive screen protector? A screen protector which
is trapped under the screen edge may interfere with touchscreen
calibration. Occasionally, just having the screen protector on the
screen can cause the issue. Try removing the screen protector.

You may have debris trapped under the edge of the screen. Use
the corner of a piece of thin, stiff paper (copier paper works well) to
very gently slide all around the edge of the screen. Don't let the
corner of the paper travel more than an eighth of an inch under the
screen edge frame. By doing this, you may be able to dislodge small
particles of debris trapped under the frame.

A heavy impact or scrape to the touchscreen can cause permanent damage. If your touchscreen is damaged, you may need a repair

Sounds like a problem with the digitizer. Mine started out like this and got worse. I have owned my Palm for about 1-1/2 years and at least twice I had to do the following as my touch screen eventually quit working and I couldn't get the digitizer to fix it either. Below is what I have found that works and so far is the only solution. I think this is a bug in the system, but PALM has not yet posted any info or a patch to correct it. Unfortunately, this will erase all your data so be sure to back it up first.

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Sounds like the digitizer is so far off that the input won't align correctly. This would, most likely, be confirmed if you get any response when you tap the touchscreen (moving cursor, beeping, etc). You'll need to try a soft reset using the little reset tool in the end of your stylus, or a paperclip if you don't have it. Press and hold the reset button inside the unit (located in the back panel) for a few seconds until it chimes and you see the Palm logo. Then try the Digitizer again to calibrate.

Now, if that doesn't work, you may need to factory reset the device. THAT MEANS YOU LOSE ALL YOUR DATA, so do whatever you can to get it backed up. You simply hold the reset, then press and hold the power button for several seconds. Instead of the standard Palm logo you'll see a prompt asking you to press up on the touchpad, on the front of the unit, to reset it to factory default. It will then run you through the initial setup routine to set the date, time and finally calibrate the Digitizer.

Well watch this video and after you follow the directions get the screen and find the glass like cover and remove it from the screen bend it in a very lightly way, then put it back on and put the PDA back together and BAM.

If the screen calibration is way off then it seems that you can't even click on the crosshair during screen calibration. However, tapping on the crosshair does seem to adjust the calibration a little in the right direction each time, it's just not obvious that anything happened. So the trick is just to keep trying - gently and repeatedly tap the same spot on the crosshair for several seconds - eventually the screen will calibrate.