FAQS

Shopping at PROF is very simple. After registering as a customer, just click on the items to view their descriptions, select the desired color and size and add to cart. Finally click the "proceed to checkout” button and follow the steps.

Due to different customs policies and import duties, PROF has no control over possible costs that may be applied upon arrival of an order to the country of destination, not being possible to predict the exact amount of these fees. If in doubt you should contact your local customs office before placing your order to obtain information about the customs duties and their applicability.

All orders are placed in Euro (€) and payments processed in this currency. Please note that if your bank account is in another currency, the exchange rate used to debit your account will be automatically determined by your bank/PayPal and not by PROF.

If the item/size you are interested in is no longer available online chances are it ran out of stock. However, once in a while we perform some product replacements therefore there is a possibility of the article you seek becomes available in the future.

Currently we do not have an article reservation service available. However, you can add your favourite products to your Wishlist to buy them later. Please note that by doing this you are not reserving any product but only saving it for future reference.

You have 30 days after your purchase to exchange an article in one of our stores. Items must be in perfect conditions and always delivered with the original purchase receipt. You can also request a home collection (free service only available in Portugal) or send the item by Normal Post (applicable to all other countries). To make a request to exchange an online order, you must:

Currently, we do not accept returns in our stores. You can request a home collection (free service only available in Portugal and Spain) or send the package by Normal Post (applicable to all other countries). To make a request to return an order, you must:

Sign into your account

Go to “My Orders”

Select the Order no. you wish to return

Select Return/Exchange and follow the steps

Your refund will be processed in the following days by the same payment method used. Items must be in perfect conditions and always delivered with the original purchase receipt.