Applies to:

Oracle Secure Global Desktop - Version 5.2 to 5.3 [Release 5.0]Information in this document applies to any platform.

Symptoms

The Secure Global Desktop (SGD) Administrator may receive reports that users on MacOS clients, connecting with Chrome to the "Tablet Workspace" (aka the HTML5 client) are able to successfully authenticate, but find that any subsequent launch attempts will cause all tabs related to SGD to crash or become unresponsive.

Note: This behavior is specific to the HTML5 client. For additional information regarding this client connection modality, please see <Document 2221978.1>.

Additional Details

This behavior is not seen with Chrome on any other platform but MacOS.

This behavior is not seen on the same MacOS device using an alternate browser, such as Firefox.

This behavior does not impact the use of alternate SGD clients, such as the Java WebStart modality.

Steps to reproduce the report

User authenticates with SGD, and the tablet workspace is correctly displayed.