Payment/Delivery Options

Base Miles Calculation

Additional Bonus Miles will be allocated for a journey in Business or First Class.

Any promotional bonus miles is not included in the display.

Voyager Base Miles displayed may differ from the Miles allocated in Voyager, depending on the final reservation. As a SAA Voyager member, you will receive these Miles on completion of your journey.Please ensure your Voyager number is inserted when completing your traveller details.

ABOUT TAX INVOICES

After requesting your Tax Invoice online ,a PDF document will be e-mailed to you within 72 hours,to the e-mail address provided.

If a Tax Invoice has been successfully generated from the South African Airways Tax Invoice System, the onus rests on the recipient to ensure that his/her mailbox has enough space to receive an e-mail - with a PDF attachment; and that his//her service provider or exchange server allows for delivery of such e-mails. South African Airways, can not take responsibility for undelivered e-mails due to any other reasons beyond our control including the above.

Prescribed details required from the South African Revenue Service on a tax invoices

Tax invoices must ordinarily reflect all the following details (Section 20(4)):

Infants do not qualify for Voyager miles.

Additional Bonus Miles will be allocated for a journey in Business or First Class.

Any promotional bonus miles is not included in the display.

Voyager Base Miles displayed may differ from the Miles allocated in Voyager, depending on the final reservation. As a SAA Voyager member, you will receive these Miles on completion of your journey.Please ensure your Voyager number is inserted when completing your traveller details.

SAA asks customers to comment on India menu

SAA asks customers to comment on India menu

Johannesburg. 18 June 2009. South African Airways (SAA) has embarked on an initiative to enhance its product offering and service delivery on flights between Johannesburg and Mumbai, India.
This forms part of a broader project that will be rolled out to all of SAA’s international routes.
The airline has begun the process with an intensive review of the meals served to passengers on the route to Mumbai.
Travel agents and customers will be asked to give their input on the current menu being served in Business and Economy class out of Johannesburg and to provide suggestions on how to improve the selection.
Customer feedback is critical in order to ensure that SAA is offering a product that is in line with their needs.
The review will look at the overall meal presentation, taste, quality, as well as quantity of the current meals, amongst others.
Feedback from travel agents and customers will be used for the design of the new menu to be served on flights to India from August this year when the high season begins on this route.
The menu on the route is changed every four months and is based on the travel patterns of passengers.
The recent influx of visitors to South Africa from India to attend the IPL cricket tournament also spurred SAA on to kick off the improvement initiative with the Mumbai route. The airline received a number of meal suggestions and requests during this time which will be used as input into the design of the new menu.
Together with safety, ensuring customers are offered a service and product in line with their needs and expectations are key priorities for SAA. The airline is consistently working to improve on its offering and to close any service gaps that may exist.
SAA operates four flights per week between Johannesburg and Mumbai.