Statistics according to type and size categories

The following table presents the 2016 results according to the type and size of the library.

Aleph

all

Academic

Public

School

Consortium

small

medium

large

small

medium

large

n

avg

n

avg

n

avg

n

avg

n

avg

n

avg

n

avg

n

avg

n

avg

SatisfactionLevelILS

131

5.96

30

5.43

35

6.00

30

6.43

7

6.57

1

1

1

3

ILSFunctionality

131

5.84

30

5.20

35

5.86

30

6.07

7

6.86

1

1

1

3

PrintFunctionality

130

6.97

30

6.40

34

7.32

30

7.67

7

6.71

1

1

1

3

ElectronicFunctionality

128

3.69

29

3.28

35

3.77

30

3.57

7

3.86

1

1

1

3

SatisfactionCustomerSupport

129

6.22

28

5.14

35

6.11

30

7.13

7

7.57

1

1

1

3

CompanyLoyalty

129

6.47

29

6.83

34

6.68

30

6.77

7

6.57

1

1

1

3

2016 Survey Results

Product: Aleph

Response Distribution

Statistics

Category

Responses

0

1

2

3

4

5

6

7

8

9

Mode

Mean

Median

ILS Satisfaction

131

1

1

5

10

8

15

35

33

15

8

6

5.96

6

ILS Functionality

131

1

8

12

14

11

28

32

16

9

7

5.84

6

Print Functionality

130

2

4

4

5

6

17

28

40

24

8

6.97

7

Electronic Functionality

128

10

15

23

16

12

21

15

9

6

1

2

3.69

4

Company Satisfaction

130

1

7

6

9

15

20

38

24

10

7

6.25

7

Support Satisfaction

129

2

3

4

3

10

16

23

32

24

12

7

6.22

7

Support Improvement

129

1

3

4

21

51

18

7

17

7

5

5.53

5

Company Loyalty

129

4

4

3

5

10

14

15

16

24

34

9

6.47

7

Open Source Interest

130

41

12

18

14

15

7

8

2

5

8

0

2.76

2

Category

Total

Yes

percent

Considering new ILS

132

86

65.15%

Considering new Interface

132

15

11.36%

System Installed on time?

132

110

83.33%

Average Collection size:

1458664

Type

Count

Public

9

Academic

97

School

1

Consortium

3

Special

5

Size Category

Count

[1] Under 10,000

1

[2] 10,001-100,000

0

[3] 100,001-250,000

0

[4] 250,001-1,000,000

0

[5] 1,000,001-10,000,000

0

[6] over 10,000,001

0

2015 Survey Results

Product: Aleph

Response Distribution

Statistics

Category

Responses

0

1

2

3

4

5

6

7

8

9

Mode

Mean

Median

ILS Satisfaction

110

1

3

5

4

11

14

23

26

21

2

7

5.86

6

ILS Functionality

110

4

7

3

6

17

30

25

15

3

6

5.80

6

Print Functionality

110

1

1

2

5

1

11

14

22

39

14

8

6.86

7

Electronic Functionality

107

12

12

11

12

17

15

10

10

7

1

4

3.81

4

Company Satisfaction

108

2

4

7

7

12

19

30

21

6

7

6.16

7

Support Satisfaction

109

1

2

5

6

7

14

20

24

23

7

7

6.08

6

Support Improvement

105

2

4

4

15

35

16

12

11

6

5

5.51

5

Company Loyalty

106

4

5

4

8

15

11

20

19

20

7

6.29

7

Open Source Interest

109

29

17

14

6

11

13

7

5

4

3

0

2.83

2

Category

Total

Yes

percent

Considering new ILS

114

63

55.26%

Considering new Interface

114

13

11.40%

System Installed on time?

114

98

85.96%

Average Collection size:

2504333

Type

Count

Public

7

Academic

85

School

0

Consortium

5

Special

4

Size Category

Count

[1] Under 10,000

0

[2] 10,001-100,000

0

[3] 100,001-250,000

0

[4] 250,001-1,000,000

0

[5] 1,000,001-10,000,000

0

[6] over 10,000,001

0

2014 Survey Results

Product: Aleph

Response Distribution

Statistics

Category

Responses

0

1

2

3

4

5

6

7

8

9

Mode

Mean

Median

ILS Satisfaction

139

8

6

9

11

22

50

21

12

7

6.35

7

ILS Functionality

139

8

5

9

9

30

37

25

16

7

6.44

7

Print Functionality

137

7

3

12

38

52

25

8

7.46

8

Electronic Functionality

137

6

5

10

11

19

32

24

16

7

7

5

4.88

5

Company Satisfaction

138

3

8

5

6

17

20

32

31

16

7

6.37

7

Support Satisfaction

138

2

4

6

3

11

14

15

38

27

18

7

6.33

7

Support Improvement

135

2

2

1

4

21

48

16

14

9

18

5

5.69

5

Company Loyalty

138

6

4

4

6

10

9

17

32

19

31

7

6.32

7

Open Source Interest

136

33

25

20

4

11

16

9

14

2

2

0

2.85

2

Category

Total

Yes

percent

Considering new ILS

140

64

45.71%

Considering new Interface

140

18

12.86%

System Installed on time?

140

117

83.57%

Average Collection size:

1305573

Type

Count

Public

15

Academic

103

School

0

Consortium

2

Special

5

Size Category

Count

[1] Under 10,000

0

[2] 10,001-100,000

0

[3] 100,001-250,000

0

[4] 250,001-1,000,000

0

[5] 1,000,001-10,000,000

0

[6] over 10,000,001

0

2013 Survey Results

Product: Aleph

Response Distribution

Statistics

Category

Responses

0

1

2

3

4

5

6

7

8

9

Mode

Mean

Median

ILS Satisfaction

96

1

3

2

5

5

10

12

36

16

6

7

6.23

7

ILS Functionality

96

3

4

1

5

11

12

31

24

5

7

6.41

7

Print Functionality

96

2

1

2

1

5

6

24

44

11

8

7.23

8

Electronic Functionality

96

4

11

9

8

14

15

14

16

4

1

7

4.39

5

Company Satisfaction

96

1

3

6

3

6

7

17

24

24

5

7

6.15

7

Support Satisfaction

96

1

4

3

3

10

9

15

19

24

8

8

6.16

7

Support Improvement

94

1

3

4

6

7

39

10

10

8

6

5

5.32

5

Company Loyalty

96

7

2

5

1

8

6

10

21

16

20

7

6.17

7

Open Source Interest

94

22

12

15

9

6

11

4

7

4

4

0

3.07

2

Category

Total

Yes

percent

Considering new ILS

99

40

40.40%

Considering new Interface

99

21

21.21%

System Installed on time?

99

84

84.85%

Average Collection size:

1419886

Type

Count

Public

2

Academic

68

School

0

Consortium

3

Special

5

Size Category

Count

[1] Under 10,000

0

[2] 10,001-100,000

0

[3] 100,001-250,000

0

[4] 250,001-1,000,000

0

[5] 1,000,001-10,000,000

0

[6] over 10,000,001

0

2012 Survey Results

Product: Aleph

Response Distribution

Statistics

Category

Responses

0

1

2

3

4

5

6

7

8

9

Mode

Mean

Median

ILS Satisfaction

130

1

3

6

7

12

25

48

23

5

7

6.36

7

ILS Functionality

130

1

5

2

8

12

24

42

30

6

7

6.46

7

Print Functionality

0

0

0.00

Electronic Functionality

0

0

0.00

Company Satisfaction

130

1

1

4

8

11

15

22

37

26

5

7

6.12

7

Support Satisfaction

129

1

2

7

13

7

14

23

33

23

6

7

5.89

6

Support Improvement

126

2

2

4

5

17

40

17

16

18

5

5

5.52

5

Company Loyalty

129

7

5

3

3

5

18

16

26

28

18

8

6.16

7

Open Source Interest

128

34

16

13

12

6

15

13

10

7

2

0

3.12

3

Category

Total

Yes

percent

Considering new ILS

133

46

34.59%

Considering new Interface

133

36

27.07%

System Installed on time?

133

106

79.70%

Average Collection size:

10677748

Type

Count

Public

5

Academic

92

School

1

Consortium

7

Special

7

Size Category

Count

[1] Under 10,000

0

[2] 10,001-100,000

0

[3] 100,001-250,000

0

[4] 250,001-1,000,000

0

[5] 1,000,001-10,000,000

0

[6] over 10,000,001

0

2011 Survey Results

Product: Aleph

Response Distribution

Statistics

Category

Responses

0

1

2

3

4

5

6

7

8

9

Mode

Mean

Median

ILS Satisfaction

139

1

2

3

7

12

11

22

47

27

7

7

6.27

7

ILS Functionality

135

3

8

9

10

9

15

41

31

9

7

6.20

7

Print Functionality

0

0

0.00

Electronic Functionality

0

0

0.00

Company Satisfaction

139

2

2

7

8

12

12

24

38

21

13

7

6.06

7

Support Satisfaction

138

3

1

7

7

10

16

20

40

22

12

7

6.09

7

Support Improvement

139

2

2

4

7

16

51

14

13

15

15

5

5.61

5

Company Loyalty

137

9

10

3

5

6

24

10

21

30

19

8

5.79

7

Open Source Interest

139

32

14

20

7

13

20

16

6

3

8

0

3.32

3

Category

Total

Yes

percent

Considering new ILS

140

36

25.71%

Considering new Interface

140

45

32.14%

System Installed on time?

140

108

77.14%

Average Collection size:

1515109

Type

Count

Public

8

Academic

102

School

1

Consortium

5

Special

6

Size Category

Count

[1] Under 10,000

0

[2] 10,001-100,000

0

[3] 100,001-250,000

0

[4] 250,001-1,000,000

0

[5] 1,000,001-10,000,000

0

[6] over 10,000,001

0

2010 Survey Results

Product: Aleph

Response Distribution

Statistics

Category

Responses

0

1

2

3

4

5

6

7

8

9

Mode

Mean

Median

ILS Satisfaction

105

1

1

7

3

12

18

39

20

4

7

6.41

7

ILS Functionality

0

0

0.00

Print Functionality

0

0

0.00

Electronic Functionality

0

0

0.00

Company Satisfaction

104

1

4

6

10

18

14

31

16

4

7

5.97

6

Support Satisfaction

104

2

7

5

7

14

21

20

25

3

8

5.96

6

Support Improvement

103

6

1

3

14

43

12

6

9

9

5

5.33

5

Company Loyalty

103

6

4

5

6

17

9

22

15

19

7

5.98

7

Open Source Interest

103

16

18

10

10

10

17

8

6

5

3

1

3.40

3

Category

Total

Yes

percent

Considering new ILS

106

20

18.87%

Considering new Interface

106

63

59.43%

System Installed on time?

106

89

83.96%

Average Collection size:

1854711

Type

Count

Public

4

Academic

76

School

0

Consortium

4

Special

3

Size Category

Count

[1] Under 10,000

0

[2] 10,001-100,000

0

[3] 100,001-250,000

0

[4] 250,001-1,000,000

0

[5] 1,000,001-10,000,000

0

[6] over 10,000,001

0

2009 Survey Results

Product: Aleph

Response Distribution

Statistics

Category

Responses

0

1

2

3

4

5

6

7

8

9

Mode

Mean

Median

ILS Satisfaction

133

2

2

1

7

7

16

26

37

31

4

7

6.26

7

ILS Functionality

0

0

0.00

Print Functionality

0

0

0.00

Electronic Functionality

0

0

0.00

Company Satisfaction

131

4

1

5

4

11

20

20

35

25

6

7

6.00

7

Support Satisfaction

132

4

2

5

4

12

24

27

23

20

11

6

5.86

6

Support Improvement

123

3

1

2

3

14

43

19

16

11

11

5

5.67

5

Company Loyalty

132

11

5

5

6

7

11

13

26

31

17

8

5.89

7

Open Source Interest

131

30

10

11

12

12

15

16

15

3

7

0

3.66

4

Category

Total

Yes

percent

Considering new ILS

135

16

11.85%

Considering new Interface

135

61

45.19%

System Installed on time?

135

105

77.78%

2008 Survey Results

Product: Aleph

Response Distribution

Statistics

Category

Responses

0

1

2

3

4

5

6

7

8

9

Mode

Mean

Median

ILS Satisfaction

66

2

1

1

6

5

8

12

20

9

2

7

5.80

6

ILS Functionality

0

0

0.00

Print Functionality

0

0

0.00

Electronic Functionality

0

0

0.00

Company Satisfaction

66

2

2

7

5

7

7

16

10

7

3

6

5.20

6

Support Satisfaction

66

2

1

6

11

4

13

8

13

5

3

5

5.05

5

Support Improvement

0

not applicable

Company Loyalty

66

6

3

3

7

7

9

8

8

8

7

5

5.06

5

Open Source Interest

66

9

6

8

3

6

14

5

9

1

5

5

4.11

5

Category

Total

Yes

percent

Considering new ILS

66

8

12.12%

Considering new Interface

66

37

56.06%

System Installed on time?

66

52

78.79%

2007 Survey Results

Product: Aleph

Response Distribution

Statistics

Category

Responses

0

1

2

3

4

5

6

7

8

9

Mode

Mean

Median

ILS Satisfaction

78

4

2

4

2

4

9

15

28

9

1

7

5.69

6

ILS Functionality

0

0

0.00

Print Functionality

0

0

0.00

Electronic Functionality

0

0

0.00

Company Satisfaction

87

5

2

7

5

10

14

12

22

8

2

7

5.16

6

Support Satisfaction

86

5

4

8

4

16

10

13

16

6

4

4

4.88

5

Support Improvement

0

not applicable

Company Loyalty

85

11

6

3

6

8

20

6

11

6

8

5

4.65

5

Open Source Interest

87

17

8

11

4

13

13

4

9

3

5

0

3.62

4

Category

Total

Yes

percent

Considering new ILS

88

8

9.09%

Considering new Interface

88

34

38.64%

System Installed on time?

88

1

1.14%

2018 : gen: 5.84 company 5.90 loyalty 6.63 support 5.95

2017 : gen: 5.79 company 6.25 loyalty 6.65 support 6.15

2016 : gen: 5.96 company 6.25 loyalty 6.47 support 6.22

2015 : gen: 5.86 company 6.16 loyalty 6.29 support 6.08

2014 : gen: 6.35 company 6.37 loyalty 6.32 support 6.33

2013 : gen: 6.23 company 6.15 loyalty 6.17 support 6.16

2012 : gen: 6.36 company 6.12 loyalty 6.16 support 5.89

2011 : gen: 6.27 company 6.06 loyalty 5.79 support 6.09

2010 : gen: 6.41 company 5.97 loyalty 5.98 support 5.96

2009 : gen: 6.26 company 6.00 loyalty 5.89 support 5.86

2008 : gen: 5.80 company 5.20 loyalty 5.06 support 5.05

2007 : gen: 5.69 company 5.16 loyalty 4.65 support 4.88

Comments

None of the current products seem to be prepared for innovative changes, such as shared collections, including shared archival collections, or collaborative service approaches (e.g., collaborative cataloging).
(Library type: Academic; collection size: large; ils satisfaction: 7)

Our most recent ILS was implemented in 2002 or thereabouts, and I don't know if it went into production according to the terms of the contract. And we can't name the products under consideration yet because we've reached the contract negotiation stage with one company and everything's confidential right now.
(Library type: Law; collection size: medium; ils satisfaction: 6)

Despite years of development, our current and future ILS systems have yet to provide the full functionality and usability libraries need.
(Library type: Government Agency; collection size: small; ils satisfaction: 8)

Aleph does a fine job of managing print resources, but is not adequate for the many e-resources we have to manage. We have little contact with ExLibris, since the product is managed centrally for the consortium.
We are on the verge of transitioning from WCL to WC Discovery. We have many problems with the discovery layer, and find OCLC very trying to deal with.
(Library type: Academic; collection size: medium; ils satisfaction: 6)

We're part of the [...] and the system decides which ILS is purchased. I am not impressed with ExLibris, they do not offer any training for Aleph and are pushing us to upgrade to Alma. I'm concerned that there will only be limited training available for Alma based on how they have not supported Aleph.
(Library type: Academic; collection size: small; ils satisfaction: 0)

We have several discovery layers currently in place, including Summon. We are considering migrating away from the Endeca layer to either a BlackLight or VuFind. Investigation and testing is currently underway for the [...] consortia.
(Library type: Academic; collection size: very large; ils satisfaction: 6)

It is wonderful that Ex Libris has now made its documentation accessible on the web without a sign-on. Makes it much easier to locate needed information. Overall, the Aleph product has been stable and dependable. Given the size and complexity of our system environment, it has proven to be a solid product. We are working on a RFP now with the goal of having it released by end of 2016, selecting a new system the first half of 2017, and have the contract and approvals completed by the end of 2017. We have started initial planning for the migration by determining the governance structure and types of task forces needed to address various activities. Hopefully we will be ready to start a migration by early 2018.
(Library type: Academic; collection size: very small; ils satisfaction: 7)

No vendor has a good digital asset management system. We are also looking to uncouple ourselves from MARC has we are primarily an archive and MARC does not lend itself to describing collections.
(Library type: Church; collection size: medium; ils satisfaction: 2)

At the end of the year, we migrated to the ExLibris cloud and to the last version of Aleph500 (ver.23).
(Library type: Academic; collection size: large; ils satisfaction: 7)

extended resource services like erm services, integration with vendor e-inovoicing, integration with lesolver, institutional repository, archival and museum systems, and other sources of digital item content, batch record management, are of more concern to us the basic MARC functions of the system.
(Library type: Academic; collection size: medium; ils satisfaction: 5)

We have had to migrate to an open source ILS due to legal requirements by the Venezuelan government and the lack of access to foreign currency with which to pay for ILS licenses for the past 3 years. Last year we activated the lifetime (perennial) license clause in order to buy time in which to migrate. All support by the vendor stopped effectively Jabuary 2016 -thus the question about customer support should not be taken into account (I listed a 5- which is probably unfair to the company). The migration effort coupled with lack of funds and IT personnel precludes considering a discovery interface until basic migration to KOHA has been completed. We had Aleph for over 10 years and an excellent relatuonship with the vendor during all this time.
(Library type: Academic; collection size: medium; ils satisfaction: 7)

We are currently in a procurement process for a new library system. We expect to implement the new system in autumn 2017 or spring 2018.
(Library type: Public; collection size: medium; ils satisfaction: 4)

In [...] all libraries are in one concortium and all decisions on systems and discovery tools are taken in library committees and by the steering committee of [...] . The answers provided therefore give a perspective of the current situation in Iceland regarding products under consideration.
(Library type: Academic; collection size: small; ils satisfaction: 4)

We use a combination of Aleph, Summon, SFX and VuFind. This year we would like to use a linker and a discovery with the same knowledgebase. It means SFX + Primo CI or 360link + Summon CI.
(Library type: Special; collection size: large; ils satisfaction: 7)

We are a young university, founded in 1999/2000. The collection is by majority electronic so the print collection is not as extensive as it is in older universities with more accumulation under them in print collection development. We strive to provide a good electronic collection in that respect and the print collection is very much tied in with fluctuations in the academic departments (textbooks and further readings).
(Library type: Academic; collection size: small; ils satisfaction: 4)

No longer relevant in the modern HE library and development of the product is all but none existant
(Library type: Academic; collection size: medium; ils satisfaction: 5)