Where is my order?

Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 3-5 business days tracking information to become available.

Other Questions?

In an effort to improve the speed of package delivery, our manufacturing facility will be upgraded from Feb. 12 to Feb. 21, 2018. During the period, NO orders will be shipped, but all orders over CA$79.00 will be qualified for "A Free Gift" (find the offer at shopping cart). We will resume shipping of all orders on Feb 22, 2018. Full shipping, tickets and Live Chat support will resume on February 22. We appreciate your patience & understanding.