Search form

Customer Implementation Specialist

Smartsheet is looking for an experienced Customer Implementation Specialist to drive engagement and product adoption within our customer base. The CIS will be assisting customers with creating an onboarding approach, designing a launch plan, and implementing Smartsheet solutions to enable a successful deployment of Smartsheet within the organization. The CIS will also be responsible for assisting in developing company wide solutions and programs to support our customers at scale.

As a Customer Implementation Specialist, you will work closely with the Sales, Customer Success, Training and Consulting teams to ensure the plan for launch is successful and deployed within the first 2 months of engagement with Smartsheet. Within this role you will be considered the Subject Matter Expert pertaining to advanced Smartsheet functionalities in order to propose trainings, launch plans and solutions for use cases across different industries and business groups. The right candidate is a strong communicator, is detail-oriented, and is driven by making an impact for our customers.

This role creates an opportunity to ensure our customers have the best experience right out of the gate and will lead to higher adoption, retention and expansion opportunities for Smartsheet.

Responsibilities:

Own the implementation and product adoption plan for the first 2 months of engagement with Smartsheet

Define, run and potentially deliver trainings necessary for the customers successful launch of Smartsheet

Find and create customer advocates/champions throughout the implementation engagement

Recommend or build solutions required to get the company up and running quickly

Help to deploy successful application integrations such as Jira, Salesforce and SSO launches