New look statement - round two

Thank you for all your comments
regarding the first new look statement, we’ve added and tweaked a few things
for this round.

Just finishing off final testing - was hoping to send it out today, however you'll receive it Monday morning.

One quick note about the data we’ve used for this
statement – due to the way that we collect data it hasn’t been possible to
align your text/call usage with the mobile internet usage period – once we
start charging for mobile internet we’ll be able to align the dates. It’s not
ideal – however, hopefully you’ll agree giving you the latest available is
better than giving you “older” call/text information.

Calls/ Texts: We’ve tallied your usage
between 01/02/11 and 28/02/11 – taking a look at your calls and texts over a
month period (28 days total)

Mobile internet usage: Information has
been tallied over a 30 day period between 21/01/11 and 19/02/11 (30 days total)

To get an idea of what February’s summary looks
like check this example
(it’s dummy data).

Note to receive the statement you need to be opted in to receiving Marketing
Messages – if you weren’t opted in you’ll have to wait till next months when we
send our next one.

If you were opted-in and can't find your email - firstly check your inbox from "no_reply@giffgaff.com", possibly hiding in your spam folder. Please check the following "Haven't received email" FAQ for steps to your statement, so you'll receive the next one.

Quick guide to the new statement:

Your new personalised statement will give you a
quick snapshot of your recent usage and points – here’s how it breaks down:

Giffgaff to giffgaff: A tally of all
the calls and texts you made to someone else who was also on giffgaff This is
looking at all your calls/texts to free numbers (provided you’ve topped up at
least once within the past 3 months)

Twitter text updates: texts to 86444 are free, any updates you send/receive are
free (guide)
calculated total texts

Facebook updates: texts to 32665 are free, any
updates you send/receive are free (guide) calculated
total texts

Total calculated savings: A total of
the above, tallying total calls (@8p/min) and texts (@4p)

2) Recommended
Plan:

The information includes all UK non-giffgaff mobiles
and landlines that you’ve called (excludes things like premium numbers,
international calls etc). Note if your
friend transferred /ported their number in during this time they’ll be included
in the ‘non giffgaff’ tally.

We’ve calculated recommended plan based on our
standard rates minutes @ 8p per minute and texts @ 4p and data
pricing at up to 20p for up to 20MB (charged at 20p/MB) per day (then 20p/MB
if you exceed 20MB in one day)

Minutes/Texts usage calculated between 1Feb
– 28Feb

Minutes: total of minutes called to non
giffgaff mobiles and landlines

Texts: total of texts to non giffgaff
mobiles

Mobile data usage calculated between 21
Jan – 19 Feb

Total MB used: This is the total
megabytes you’ve used

Total Days: This is a total of the
number of days you’ve used mobile internet

Days you’ve used over 20MB: I’ve
included this as if you weren’t on a goodybag with unlimited mobile internet
included, you’d have exceeded the 20MB threshold and would have been charged at
20p/MB

Cost if not on a goodybag that inc
unlimited mobile internet from 1Apr: If you’re not on a goodybag that includes
mobile internet, from 1st April this gives you an idea of the cost
of mobile internet given your recent usage

This is a little more complicated this month as
from the 1st April 2011 we’ll be starting to charge for mobile
internet usage if you’re not on a goodybag.

So, I’ve included two recommended plans – just in
case it makes a difference to the plan you’re on at the moment.

Until 1st April: This
takes into account that mobile internet is free until 1st April –
looking at your recent usage, we’ve used the below table to work out your best
plan.

From 1st April: Once
we start charging for mobile internet usage for those that aren’t on a £10+
goodybag, this would be your recommended plan given your recent usage.

For simplicity we’ve excluded the ‘Labs’ bags from
our recommendations. Also if you're a VIG, your usage is calculated as if you
were a regular member.

i.e if your calls tallied between 62-250
minutes we would have recommend the £10 goodybag

Max minutes

Max texts

Recommended
goodybag

< 62

< 125

PAYG*

< 62

> 125

£5

> 62

£10

> 250

£15

> 360

£20

> 660

£25

*PAYG = Pay As You Go, our basic rates, 8p per
minute and 4p per text (ie not on a goodybag)

We’ve calculated recommended plan based on our
standard rates minutes @ 8p per minute and texts @ 4p to create the “if they
were on giffgaff you could save £x” figure.

Note, again if your friend has transferred their
number to giffgaff between the tally period, they’ll appear on this list – but
they’ll appear in the ‘giffgaff to giffgaff’ savings next month.

This is a cheeky way to work out who you might want
to send a giffgaff friend SIM to?!

4) Points:

Nothing has changed here, we’ve added the community
‘Band’ last month, making it easier to see where you fell this month - Robbie
updates the ‘Monthly Payback Points’
post with what each Band receives.

This points period started 1st December
and runs till the end of May. The total points are a tally of points earned
between 1st December and 28th February. Any points
earned in March will appear in next months statement (sent on or around the 5th of
each month)

Note: On your "Account" information section - this information was correct as at 2nd March, if you've made changes - ie purchased a goodybag, transferred your number in etc - this wouldn't be reflected on this months statement.

As always – we love collecting feedback as to
improvements/ changes etc, let us know what you think.

Cheers! Claire + Geoff

Note: If someone has answered your question in 'Ask the community', please mark it as 'accepted solution’, then we know you're sorted

Re: New look statement - round two

Righto folks after a lot of messing around - I've finally ironed out the bug that was preventing the email statement from running through.

So: As 8pm on a Friday night isn't a good time to be sending communications as there isn't anyone left in the office to "man the phones" as it were - I'll send February's statement on Monday morning instead....

Sorry - better late than never

Have a good weekend all,

Claire

Note: If someone has answered your question in 'Ask the community', please mark it as 'accepted solution’, then we know you're sorted

Re: New look statement - round two

Looking at the example it does look very impressive. One thing that might have looked better in the example is the 'Cost if not on goodybag' which reads 'more than £500'. I think that some people might take this literally and start panicking as on the example figures the cost would be little more than £32.

Also the way gg are quoting their data is not logical. How many stores would advertise 20 bags of sugar cost £20 but you can buy them individually. People just see the headline figure of £20 and run. Same with these data costs. People see 20p per 20Mb and will not understand. How much data can I get for my 2p worth?

Anyway will look forward to my statement on Monday. Have a nice weekend.