For more information, visit us at plrblargeloss.orgJoin a prominent gathering of top-notch claim
professionals and service providers from
across the nation in Fort Worth, where we'll:

• Evaluate a variety of large loss claim scenarios through interactive
workshops and learn with the industry's best and brightest.

• Share knowledge, insight, and experience in adjustment and
• Connect with large loss adjusters and service providers from
hundreds of disciplines and specialty areas.

resolution strategies with large loss claim professionals.

Property & Liability Resource Bureau • 630-724-2200

Conference

Large Loss 2 0 1 7 Fort Worth, Texas

November 15 - 17

photo: CVB

Omni Fort Worth Hotel

always empathetic to their situation andis able to if not make them happy, [makesure] they understand the outcome. Mi-chelle is proactive when it comes to meet-ing the expectations of her clients. Shewill not let something rest until she issatisfied that she has done everything shecould to resolve any issue.”Her vast background prepared her forthe challenges she encounters working inthe insurance industry. “Change is alwaysa challenge,” says Bjarnson, “but changecan be a good thing. New systems andprocedures; while difficult in the begin-ning, can be so rewarding and beneficialafter the learning curve is over.”Bjarnson says that the business contin-ues to grow as more people become awareof travel insurance. “When I started herein February 2003, most people had neverheard of travel insurance.”She recognizes the opportunities thatinsurance provides. “The future is brightas we are expanding into so many othertypes of insurance and services acrosscontinents,” she adds. “The opportunitiesare endless and being the Voice of theCustomer, I can guarantee our customers’insight, constructive criticism and com-plaints are heard and acted upon.”Her most memorable claim was also hermost difficult. “Two couples traveled toAfrica to enjoy what could have been anincredible African safari. Instead, shortlyafter arrival, they were attacked by rebelscarrying machetes and guns, leaving themseriously injured and needing our emer-gency assistance to get the medical care theyneeded while traveling abroad, followed byspecial arrangements to return home,” saysBjarnson. “I specifically handled the re-sulting claims after the return home. Thisone hit me really hard, but gave me suchan incredible and rewarding opportunityto help, support and console those truly inneed during such a tragic time.”It is precisely this type of service andeffort for which Bjarnson was recognizedas the ACE/Claims Customer Champion.“I’m honored to have won this presti-gious award, and proud to be called theVoice of the Customer. I love advocatingfor our business partners and consum-ers in the travel protection industry,”she says. “Customer advocacy is suchan important role that every companyneeds because you can see the rewardsin your contributions at every level.That’s more impactful and positive thanI ever could have imagined possible.”