Support

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E-Mail

Please do not send e-mail to the development team unless absolutely necessary. The fount of all knowledge is the Groups.io forum, several thousand happy members of this group are ready to help you.

I prefer not to answer questions one to one, rather the user group as a whole as this is a much more efficient use of developer resources and encouages debate.

AOL Note: I run my own e-mail server - Mail Enable on Windows Server 2016. AOL and some other ISPs block e-mails from IP addresses which are registered as being residential. As a result my replies to AOL addresses are blocked, I am not prepared to fill in AOL's forms to possibly convince them to accept my e-mail server.

User Group

The user group is hosted on Groups.io. Here you will find many other users of this software as well as owners and active users of all the hardware supported. The group also discusses SDR in general. https://sdr-radio.groups.io/g/main

Subscribe to this group

Crash Dump

If you see a small 'Please Wait' window followed by a BugTrap error report please upload the contents of the error report to the cloud, for example with one of these free providers:

Then send an e-mail to simon@sdr-radio.com with the link to the uploaded files. All object and symbol files used by preview kits are stored so that the crash dumps can be successfully analysed.

Thank-you!

Problem?

If you have a problem please post on the User Group (infomation below). Please include:

Description of your computer,

Screenshot (below) - this is essential,

Logfile (below) - can help sometimes.

Provide as much information as you can. And don't forget the screenshot!

Logfile

The logfile is selected from the ribbon bar's Tools pane, it is displayed in the default text file viewer. The logfile contains copious diagnostic information, in the event of a problem save the logfile to a text file.

When you display the logfile in your text viewer (usually Notepad) you can save the contents as a file. Attach this file to a posting in the Groups.io forum please, along with a screenshot.

Full Reset

Sometimes even the best software and the software written by the SDR-Radio.com team needs to be reset to a known state. There are two places where settings are stored:

C++ Redistributables

The software requires the C++ 2010 and 2013 Redistributable kits from Microsoft, these are contained in the SDR-Radio.com kits and installed on your system.

You can always reinstall if so desired by selecting the kits from the SDR-Radio.com (V3) Tools entry in the Start Menu (see image).

Screenshot

The program comes with a built-in screenshot facility, after all, a picture paints a thousand words. Look for the camera icon, click to take a screenshot and forward in your mailings as an attachment.

The camera icon is found:

In the quick access bar at the top of the program,

In the Home pane of the ribbon bar.

After you take the screenshot an image is stored in a sub folder of your default Pictures folder, for example in C:\Users\Simon\Pictures\SDR-RADIO.com (V2) . You are automatically prompted to open the file with a suitable program with this window:

If you want to edit or view the screenshot make a selection from this list, otherwise just press Escape.

Attach an unedited, complete screenshot to a posting in the Groups.io user group.

NVIDIA Drivers

NVIDIA Driver 388.0, 388.13

On some systems using this NVIDIA driver results on a poor and even unresponsive user experience. There have been complaints in the gaming community, if you are using this driver you must uninstall (via the control panel) and install an older version, 385.69 is reported to be good and stable.

Microphone Icons

If you see microphone icons as in this image then read on - the solution is here. This test is taken from postings in the support group.

Solution 1

What fixed this for me was to turn off all the Geforce Experience functions:

When SDRConsole is running, press Alt-Z to bring up the Geforce Experience window.

Make sure all of the functions are turned off (there should be a slash through the microphone icon and camera icon).

Then exit the window.

I'm running Geforce driver 388.13 on a GTX 950.

Armand KI7J

Solution 2

I have tracked it down to the latest Nvidia graphics driver (Version 388.00 20171023). By switching on the extreme gaming features (this presumably stops the driver from additional rendering or adding “smartness”) I return to normal and expected behaviour.

You have to select this option at driver installation by ticking a box to enable it. The issue has been raised with Nvidia.