Mitrefinch Software

Mitrefinch is a provider of workforce management solutions suited for medium to large organizations. This custom tailored solution includes time and attendance management, self-service, employee scheduling, absence management and HR management. The solution offers both mobile and hosted options.

Time tracking is offered via a clocking terminal (biometric and proximity). The Mitrefinch time and attendance function allow users to track all leave and vacation entitlements, hours worked, as well as request time off and shift swaps directly through the system. All data entered into the system is stored and various reports can be created and customized using the data. Reports can also be emailed, printed and integrated with other software solutions. The solution provides skills management features that test employees on multiple parameters to identify their strengths and then deploys them in the areas where the skills can be used optimally.

Mitrefinch is used by a wide range of organizations worldwide and is suited for a variety of industries, including manufacturing, transportation and logistics, mining, construction, government and healthcare.

Mitre Finch

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Items were able to be customized to my company needs -
Reports could be designed however we needed

Cons

Several UK features can't be changed or omitted. System can be very rigid and inflexible. Some reporting features are too complex for most users to create and maintain.

Review Source

Kaysey from Canadian Breast Cancer Foundation
Specialty: Other
Number of employees: 51-200 employeesEmployees number: 51-200 employees

June 2017

June 2017

ALWAYS great customer support!

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I love the ease of using this product. It is so intuitive but I especially love the great customer support I get when I cannot figure something out. I normally send an email and within an hour or so I get a response or call from their team. On almost every occasion, I've received support from Larry Walsh from the Mitrefinch team. He has always been readily available to assist and is always a pleasure to talk to over the phone! 5 STARS!

Cons

I wish there was additional functionality in the custom reports as we've had trouble at times pulling the information we need. We have always found a work around but it would be nice if reports had additional capabilities or options. For example, when I am looking to pull the remaining balance of vacation for a specific time range. This could not be done. The work around was having to pull it on the specific date. However if we were looking for a specific range from the past this could not be done.

Happy Customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Product is easy to use and fully intergrates with all modules. We have the data base open all day as it is quick easy access to employees personal details.

Pros

Easy to use and easy to fix if errors are made. Reporting is good if after CSV files and data easy to update and find. Use of template section is really good as well. Support are always quick and helpful. Being ablet to custom's fields etc is fantastic.

Cons

Could still be developed further and if the graphs was developed further would be really good. Looking forward to the Dashboard version of the HR Database to come out as this will be better viewing. Sometimes the links between fields in TMS and HR do not work and have to double enter data.

Advice to Others

Work out exactly what fields you require and ask for a template of the layout so you know where you want the fields to be.

Pros

Cons

Advice to Others

Understand your current processes before commencing and where possible simplify pay rules to minimise the amount of rules, rosters etc

Caroline from Lane Cove Council
Specialty: Other
Number of employees: 51-200 employeesEmployees number: 51-200 employees

December 2016

December 2016

Time and Attendance System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The product is very customisable which I believe will suit many organisations.
However, as with such time and attendance systems, Higher Manager support and HR policies are critical to the successful implementation. This is the most difficult system I have had to implement not because of the complexity of the software itself, but the resistance from the staff.

Pros

Customisable and good support (yay to your support staff!)

Cons

Complex. May be difficult to support in-house unless you have good, technical IT staff.
Providing integration to other Payroll Systems will be useful.

Advice to Others

Get Higher Management support and ensure HR Policies are in place.
Get a clear statement of purpose and reasons why Management wants the system.

MitreFinch Time Management System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Like the product so far. Been using it only a short period, but really seem to fit our needs.

Pros

Ease of use. Does take some training which they provide.

Cons

Haven't found any cons so far.

Laurie from DGN Marketing Services Limited
Specialty: Other Services

September 2016

September 2016

Overall thoughts about TMS

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

User friendly and efficient support when I need it.

Likes Least

Nothing. . works great for our needs. Sometimes it needs rebooting, but at least nothing has been lost. .

Recommendations

See it in action and visit a site where it is being used

Rick from Hamilton Police Service
Specialty: Public Sector

July 2016

July 2016

Hamilton Police, Ontario, Canada: Experience with Mitrefinch TMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Hamilton Police Service was looking for a product that encompassed Manager and Employee web self-service for scheduling and tracking attendance. The product also had to interact with our payroll (Oracle/PeopleSoft) and other necessary applications.

Mitrefinch was chosen for its features and price point.

This product was able to handle over 100 shift schedule rotations to accommodate our departments.

Support has greatly improved in the last year as extra staff was added to the Canadian market. They have always been there in a timely fashion for the few urgent issues we have faced.

The software runs in a standard Microsoft environment. No special software was required. All clients use Internet Explorer browser to access the application.

Likes Least

Documentation of the software is too many releases behind.

The report writer is very capable but lacks features expected in today's reporting tools. However, it has never crashed and is very reliable.

Recommendations

As always make sure you are specific in your mandatory requirements.

Assign a weight score to the 'nice-to-have's and stick to the scoring.

Evaluate customer references.

Sherry from Pano Cap (Canada) Limited
Specialty: Manufacturing

July 2016

July 2016

Helpful, as usual.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The day-to-day use of the product is user-friendly and there's no hassle getting support when you need it.

Likes Least

When setting up reports or permanent changes, it's not so user-friendly. Have to contact support.

Recommendations

Request more one-on-one training (for reports, etc).

Hannah from Waterous Holden Amey Hitchon LLP
Specialty: Legal

July 2016

July 2016

Excellent service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The service is excellent. If I need any help they are available and helpful.

Likes Least

Refresher training costs and custom changes are very high.

Recommendations

Ensure you know exactly what you would like from the program.

Andriana from Giant Tiger
Specialty: Retail

June 2016

June 2016

Mitrefinch Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Support is quick to respond any time there is an issue or if I need help generating a report.

Likes Least

A lot of manual work and adjustments, instead of being more automatic through formulas, etc. Don't fully trust the system and always have to set reminders to check that entitlements stayed the same from when I changed them.

Recommendations

You should be allowed to override vacation and sick day entitlements without removing the individual from the entitlement calculation, so long as the Core system is being used.

tom from T&T Supermarket
Specialty: Retail

May 2016

May 2016

T&T Supermarket

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The user interface was pretty intuitive, so it's relatively easy to learn. The support is very good, with Larry Walsh being able to answer most of my inquiries. The instances where he could not, he would look for help from others and get back to me in a timely fashion.

Likes Least

There are some idiosyncracies that are kind of odd. There's no training material that actually describes process flows and how data flows from one area to another.

Recommendations

HRM/TMS is a solid system for HRIS and time-tracking functionality. The technology is a bit antiquated in that it is not a Web-based app. But if you want an inhouse-managed system, MF's HRM/TMS is pretty solid. The reporting is proprietary and somewhat hard to learn to start, but with a bit of training, it should be manageable.

Marianne from DMI
Specialty: Manufacturing

May 2016

May 2016

Software Support

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ease of use and very knowledgeable support staff. Very quick to reply to inquiries or concerns.

Likes Least

Server can be a bit slow sometimes. not much other than that though.

Recommendations

Test the product and make sure you have concise list and wants and needs for your company

Kaysey from Canadian Breast Cancer Foundation
Specialty: Non-Profit

May 2016

May 2016

Great Customer Support!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like that the system is able to capture exactly what we need in our reports. There are also standard reports that have already been created that are also very useful. I also like how intuitive the system is. I would say it is pretty user friendly with the appropriate training.

Likes Least

The system can sometimes be slow and quirky. I don't like that some of the reports that have been created for us cannot run automatically because they are too large and instead we need to manually select the users in batches.

Recommendations

Speed up the server so that users and administrators are able to efficiently run reports automatically and quickly, as they are needed.

Melanie from Dalton Timmis Insurance
Specialty: Insurance

May 2016

May 2016

Support experience

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This software is very user friendly, easy to administrate and eases admin with keeping track of and calculating vacation days, sick days, etc.

Mitrefinch overall has awesome support and friendly IT staff. I personally worked with Larry Walsh on the last issue and he was very friendly, personable and knowledgeable about the software.

Likes Least

The only thing that bothers me is time changes and terminals not always keeping proper time. Sometimes the terminals are 2 to 3 minutes fast.

Recommendations

Best to see a demonstration of the product so you get the whole picture