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Returns & exchanges

my goal is for you to be happy with your purchase. If you are not satisfied, I am here for you.

It's important for you to have a clear understanding (prior to ordering), the condition of the product so there will be no surprises when received. I make every effort to describe my products thoroughly. I feel good descriptions will greatly reduce the need for refunds as you know what you are ordering before you place the order.
I will refund your money if the item is not as described in the listing or it arrives damaged. I try to provide clear photos of everything to avoid such confusion.
In order to get a refund on anything, we must be in communication prior to return and fairly agreed.
In the event of a return, the item must be post marked as shipped back to me within 7 days of your receipt of delivery unless otherwise agreed upon.

Shipping Issues:
I know at times mail carriers aren't exactly careful with packages. You should not have to pay because of their careless handling. To reduce the likelihood of shipping issues, I package my items with great care. if your order arrives damaged, (it does happen from time to time) please let me know and I will work with you to ensure the issue is resolved fairly. In the event that your item arrives damaged during shipping, I do REQUIRE that you provide me with photos of the damaged item within 3 days of reception of your package. This is non negotiable. At that point, I reserve the right to make the decision on weather or not I would require that the item be returned to me prior to refund.
REPORTS AND/OR PHOTOS OF DAMAGED MERCHANDISE THAT EXTEND PAST 3 DAYS OF RECEPTION, WILL NOT BE CONSIDERED.

I commit to you excellent service, the SERVICE YOU DESERVE.

Thank you!

Haven Carroll
My Hailie's Haven

my goal is for you to be happy with your purchase. If you are not satisfied, I am here for you.

It's important for you to have a clear understanding (prior to ordering), the condition of the product so there will be no surprises when received. I make every effort to describe my products thoroughly. I feel good descriptions will greatly reduce the need for refunds as you know what you are ordering before you place the order.
I will refund your money if the item is not as described in the listing or it arrives damaged. I try to provide clear photos of everything to avoid such confusion.
In order to get a refund on anything, we must be in communication prior to return and fairly agreed.
In the event of a return, the item must be post marked as shipped back to me within 7 days of your receipt of delivery unless otherwise agreed upon.

Shipping Issues:
I know at times mail carriers aren't exactly careful with packages. You should not have to pay because of their careless handling. To reduce the likelihood of shipping issues, I package my items with great care. if your order arrives damaged, (it does happen from time to time) please let me know and I will work with you to ensure the issue is resolved fairly. In the event that your item arrives damaged during shipping, I do REQUIRE that you provide me with photos of the damaged item within 3 days of reception of your package. This is non negotiable. At that point, I reserve the right to make the decision on weather or not I would require that the item be returned to me prior to refund.
REPORTS AND/OR PHOTOS OF DAMAGED MERCHANDISE THAT EXTEND PAST 3 DAYS OF RECEPTION, WILL NOT BE CONSIDERED.

I commit to you excellent service, the SERVICE YOU DESERVE.

Thank you!

Haven Carroll
My Hailie's Haven

Shipping policies

I will ship within three business days of your order and items will be carefully packaged to ensure you receive your order as expected. If for any reason there is a delay we will contact you immediately.

How do I ship?
Typically, I ship items via USPS First Class Mail, Priority Mail, Flat Rate padded envelopes or in the case of larger items, USPS Parcel Post. We may ship books, CD's, Albums via Media Mail which can take up to 10 days.

If you are interested in a shipping upgrade or have any specific shipping exceptions, please contact me with that information prior to ordering.

I will consider shipping outside of the United States. If outside of the United States, please contact me and provide your address including zip code. I will be happy to give you a shipping quote and answer any questions.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.