Doyen Auto moves at full speed with a Zetes voice solution

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Doyen Auto

Automotive spare parts industry moves at full speed with a Zetes voice solution. Voice and proof of collection lead to speed and accuracy gains, improved quality and productivity Doyen Auto is a European distributor of car parts. The company runs a logistics center in Seneffe, where it manages 76,000 references in its 17,000 m² warehouse, storing more than 2 million parts. By implementing Zetes’ 3i voice solution in the warehouse, Doyen was able to realize gains in accuracy and speed, while increasing service quality and productivity levels.

Note: Following a rebranding exercise Zetes’ logistics execution solution using voice technology is now called ZetesMedea Voice (formerly 3iV Crystal). All features and functionalities remain valid.

Fast turnaround requires a high-speed solution

Doyen operates in a highly competitive market where just-in-time deliveries are key. Depending on when an order is placed, it is usually delivered the same day, at night or the next morning. Accuracy and speed set Doyen apart from the competition. As customers place their orders as late as possible, often only minutes before the deadline, Doyen Auto needed a system that allows to accurately process a lot of information at high speed.

Facing the challenges of the industry

Auto ID helped Doyen in speeding up their processes. They are now able to register the reception of goods through barcode scanning with handheld terminals. For order picking, they use voice. The combination of these tools allows them to work quickly and precisely; their error rate has dropped to 0,05% since the implementation of Zetes’ voice solution.

Getting ahead of the competition

Allowing their customers to return goods is one of Doyen’s key differentiators. However, this often creates a logistic challenge as returned parts must be identified correctly to re-enter the stock. To address the challenge, Doyen implemented a proof-of-collection system developed by Zetes, which helps them register and approve the flow of returned goods. Each part is scanned separately, then the system checks with Doyen’s ERP if the right piece was returned. When returned goods are scanned at the customer’s site, the acceptance of the goods is confirmed with a printout.