Surveys

2017

NAPAA created another annual survey to measure and compare agent satisfaction levels. Responses came in from both members and nonmembers alike. Our survey shows a marked difference in agent satisfaction from our results versus those of the company survey. Possibly the reason is that over 65% of our respondents came from agents with more than 10 years with the company. Our numbers show far more dissatisfied than satisfied. The NAPAA survey also showed that a majority of the agents feel that top management is more concerned with shareholder concerns than those of the agents. Review the results here.

2016

Nearly 1,800 Allstate agents participated in an Agent Satisfaction Survey conducted by the National Association of Professional Allstate Agents, Inc. (NAPAA). The survey was created to measure agent satisfaction levels at Allstate, and to identify the most pressing issues currently facing agents in their businesses. Download the results below.

2012

More than 1,800 Allstate agents participated in this national survey conducted by NAPAA. Following clashes over commission cutbacks, the survey revealed 73 percent of respondents were “not very” or “not at all” satisfied with their relationship with Allstate. The results were publicized by the Chicago Tribune. Analysts with Baltimore-based investment bank Stifel Nicolaus & Co. referenced the NAPAA survey in a company report, citing the results as troubling. View the complete report from Keefe, Bruyette & Woods (A Stifel Company) here.

2012

On behalf of nearly 1,200 agents who signed a petition calling for an independent forensic audit, NAPAA attended the annual shareholder meeting and asked Tom Wilson whether the Company would respond to its agents. Other questions asked on behalf of Allstate agents regarded justification for Tom Wilson’s 20% pay increase, variable commissions, agent terminations and declining PIF. This meeting was the source of Tom Wilson’s now infamous quote: “We can do anything we want.”

Letters to Allstate

Flood Policies

Acting on complaints by numerous agents in the process of ending their relationship with Allstate (both voluntarily and involuntarily), NAPAA called upon Allstate to cease issuing false and misleading letters to flood customers. Read the summary; read the exchange with Allstate’s attorneys here:

Sale Interference

NAPAA calls for immediate end to Allstate field managers improperly inserting themselves in the agency sale process. Read the exchange here.

Florida Amicus Brief

Florida Amicus Brief

Following the suspension of the Allstate Companies' certificates of authority by the Florida Office of insurance Regulation (OIR), and a subsequent court ordered temporary stay, NAPAA filed an Amicus Brief (January, 2008) with the First District Court of Appeal, requesting the temporary stay remain in effect pending the final disposition of the Allstate Companies' appeal. (The suspension order was the result of an ongoing subpoena dispute between the OIR and Allstate.) "If the suspension were to be reinstated it would be a crippling blow to Allstate agency owners," said NAPAA president and Florida agency owner, Dale Revels. "We are doing all we can to ensure that agencies can continue to write new business so that they don't have to lay off employees.”