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Terms & Conditions for eBags Coupons and Discounts

At eBags, Free Shipping, Percent Savings, Dollar Savings and Reward offers are all considered to be promotional offers. Free Shipping is not available to Alaska or Hawaii.

Coupons and discounts apply only to available inventory and your next purchase. We're sorry, but we do not offer rain checks. Coupons and discounts may not be combined with other coupons or discounts. Coupons and discounts may not be applied to the purchase of email gift certificates or to eBags corporate sales orders.

Free Shipping promotions are determined based on the total pre-tax value of the items in your shopping cart after any discounts have been applied.

Brand

LIFETIME WARRANTY POLICY AND GUIDELINES

We stand behind eBags Brand Products with a Lifetime Warranty* against defects in materials and workmanship. In the event that the original owner of eBags Brand Products experiences a problem, we’re here to help! Please email our Warranty Team at ebagswarranty@ebags.com with the subject line eBags Brand Warranty, or you may telephone us at 1-800-820-6126.

For eBags Brand Lifetime Warranty claims, we will at our discretion, ask for supporting documentation of the product failure in the form of a photo[s] and/or a written description. In certain instances, we may also ask that you return the bag to us in order to better assess the Warranty claim.

Depending upon the nature of your Warranty claim, we may choose to repair your item, replace it, or offer another form of reparation. Only original, unaltered and unmodified items and workmanship are covered. This warranty does not cover damage caused by normal wear and tear, accident, improper care or negligence or natural color and materials breakdown over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee. Shipping charges are not covered.

When emailing or telephoning us for Warranty service, please be prepared to provide as much of the following information as possible:

Full Name

Email Address

Current Shipping Address

Contact Telephone #

Original Order Number (if known)

eBags' P.O. Number (located on a white tag in the main compartment of your bag)

Estimated Year of the Purchase (if Order Number is not known)

Model Number (located on a white tag in the main compartment of your bag)

Product Color (if known)

A description of the product issue, with as much detail as possible.

*Please note that some limitations apply. The eBags Lifeboat Battery is subject to a 1-year warranty against manufacturing defects. For all other products, both consumer and commercial use (e.g. Airline Flight Crew), excessive wear & tear is not covered. Determination of what is excessive wear & tear is subject to the sole discretion of the eBags Brand Warranty Team.

Packing compartment is divided into two sections: (1) Full-mesh zip-around cover for the perfect combination of containment AND visibility (2) Open compartment with our innovative removable/adjustable shelf AND 5-point tie straps

Grey nylon lining - because who needs another black interior in a suitcase?

Side grab handle lays flat and is attached with an oversized support plate for added durability

Four molded feet when you need to set it on its side

All component parts are attached with removable fasteners, in case of any needed repairs

Detailed Product Description

The eBags EXO 2.0 Hardside 24" Spinner is built to the highest quality standards using lightweight materials, rock-solid construction, and a unique exterior sure to get noticed on the carousel.
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Designer Notes

We wanted to create a lightweight checkable spinner that wouldn’t easily exceed the 50 pound limit. Careful study of cubic volume & clothing weight lead us to what we believe is the right size for most travelers. Superior grade 100% polycarb for optimum shatter/crack free performance, an efficient divided interior that includes our much-acclaimed moveable shelf system for slump-free packing. Finally, exterior colors that are rich, vibrant, and spotted instantly on the carousel. Enjoy! Bernard Majeau - Director, Product DevelopmentShow MoreShow Less

Size Guide: Checked Luggage

We'll help you choose the right suitcase, depending on your trip length and packing style.

Checked - Medium

Bags with a length between 22.5" and 26.5" are medium-sized. These bags are ideal for 2-4 day trips.

Checked - Large

Bags with a length between 26.5" and 29.5" are large. These bags are ideal for 4-6 day trips.

Checked - Extra Large

Bags with a length of 29.5" or larger are extra large. These bags are ideal for trips of 6 days or more.

Exterior Dimensions Guide: Luggage

Dimensions include wheels and handle but not expandability. These are the dimensions airlines recognize.

Interior Dimensions Guide: Luggage

Dimensions DO NOT include Wheels and Handles. This is the case size or packing area.

Best of the Best

An item achieves "Best of the Best" distinction when eBags customers give it exceptionally high marks in their post-purchase reviews. In order for an item to be "Best of the Best," it must meet the following criteria:

The overall rating must be 4.5 out of 5 stars or better.

90% or more of customers must say they would recommend it.

Compare to Similar Items

Customer Rating

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Weight

Exterior Dimensions

Ratings Summary

Overall Rating: 4.4

89% recommended

Based on 373 Ratings

Appearance

4.6

Total Ratings

stars

Durability

4.0

Total Ratings

stars

Organization

4.4

Total Ratings

stars

Price/Value

4.4

Total Ratings

stars

Frequently Bought Together

Product Reviews

"After my husband suggested he retire and we do some traveling, I assessed our luggage situation. Not good! It was ancient hand-me-downs in poor condition and neither of us had even been on a plane since well before 9/11. Having never purchased new luggage, I set about researching and testing, as I appreciate function over form. I finally decided to take a chance on this online purchase. Well, we just returned from our first big trip and it performed admirably. The following is a list of the different transports on which it traveled at our side: private cars, taxis, NYC subways, JFK Airtrains, Dublin (Ireland) public buses, International airplanes (checked), Amtrak Trains, stairs, escalators, & tiny elevators. And for the cherry on top: blocks and blocks of crowded city sidewalks in pouring rain and blustery wind. Nothing got wet or crushed! The color made it easy to spot. No wrangling and keeping track of an extra lock. There was a bit of a learning curve on the best way to handle it in different situations. From the upright "walk the dog" position using my non-dominate hand, I found that keeping the telescoping handle to the outside and the shelf of the suitcase between it and me gave me more leverage to control the suitcase. It also gave me a safer space to hang my cross body bag and keep my profile smaller in crowds. From this position I could quickly and easily turn my wrist to let it drag behind for rough terrain and thick carpet, then back to "walk the dog" mode without stopping.To carry it on stairs, from this "walk the dog" mode, I could quickly swing it around in front and with my dominate hand grab the handle (near the lock), then using both hands carry it, never letting go of the telescoping handle. For subway turnstiles, I lowered the telescope, let go, and pushed it thru and under the rail with my foot. Be ware of letting go of the handle at bus stops, as it will try and cross the street by itself!"
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"I recently received the eBags EXO 2.0 Hardside 24" Spinner as a replacement for the previous model. I used the previous design extensively (at least 4 times per month) for business travel from my place of employment to home. They have served me well. I have only used the current model about four times.
THE LOCK: During my last trip, I realized that the lock does not work effectively if the suitcase is not full along the width of the case. Following my last use, I observed one side of the lock unlocked and I could not open the lock. When I tried the reset button, it recessed and would not pop back out. A call to customer service did not help; however, during the call, while the rep was trying to figure out what to do, I decided to try FORCING the unlocked side back into the lock. Once I got it back in, the reset button popped back up and I was able to slide the button to unlock the suitcase. I NEVER had any trouble with the previous lock design, which I prefer.
EXTERIOR SURFACE: One thing I have noticed that bears mentioning. As stated earlier, this was a replacement luggage. The ribbed outer design may be flawed. It gets scraped during handling and eventually wears so thin that the suitcase cracks along the ribbed line. The flat outer surface does not get damaged. I don't know if this is intentional or if eBags is aware of this.
THE WHEELS: The wheels on this luggage is almost too good. They are silent and glides easily but several times I have had to chase down my suitcase. Maybe eBags should consider putting brakes on these wheels (They are THAT good!)
INTERIOR: I prefer suitcases that do not open along the midline. It requires a lot of room to store the open luggage versus those that open along the side and have a deeper storage compartment. I wish these spinners were of the traditional one side deep compartment / one side flap design.
WARRANTY: eBags has the best warranty and they are true to their word about replacing damaged items. Thanks eBags!"
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"I bought the green version of this bag. I used it for several car trips, and then for a month long tour of S.E. Asia. I wanted the hard sided case because I thought it could take all the flights I would be on. It is light and very easy to see as it comes down the baggage belt. Unfortunately, on the second leg of my trip the lock broke, locking my zippers so I couldn't open the case. The hotel maintenance guys in Cambodia did a nice job of cutting the zipper pulls so I could continue to use the case, just not lock it. I notified ebags and they immediately sent me a gift certificate for a new bag. Unfortunately, this meant I had to complete my tour with a suitcase that could not be locked.
I have now ordered a replacement suitcase and I decided not to get another hard sided case for the following reasons: All hard sided cases require that you lay them flat when you open them. Most hotels do not provide a handy place to do this. Ebags new model has a a zipper lock people do not like. The hard sided bags without zippers were not the size and weight that I wanted. Finally, I wanted a "spinner case" that had a grab handle on the bottom to aid in picking up the suitcase in preparation for opening. None of the hard sided cases offered this feature."
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"I will begin by saying that I had really high expectations because of my experience with the original version of these bags...I have only used them on one trip so far...I was going to wait before giving my review but kept getting emails requesting a review so here it is. My initial thoughts are that the telescoping handles and wheel assemblies are not as sturdy as the previous version, there is no external means for identification info, and I personally do not like the "cross-over" zipper pull latch system...it is harder to latch and doesn't seem as secure as the previous version (but latches and locks only keep honest people out anyway!). The bags are still as sturdy and roomy as the originals so I am happy with those aspects, and I don't see any reason they won't last just as long...as I said before I expect the handles or wheels to be the weak points...but I'm not overly concerned because of the eBags warranty, which in my opinion is unparalleled! I would like to see a 3.0 version with the original telescoping handle and tighter wheel assemblies on the new style bag.

Designer Response: The wheels used on EXO 2.0 are identical to the wheels used on EXO 1.0The telescoping handle system (a new design) meets the same performance/durability specs as the 1.0 handle system.The cross-over zipper pullers provide an improved level of durability for checked luggage due to their extremely low-profile design, as well as a narrower gap when compared to other flush-mounted pullers. Luggage that uses TSA-recognized Travel Sentry locks can only be opened by TSA inspectors."
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"Excellent luggage EXCEPT for the crossover zipper built in TSA lock...Carefully following instructions to reset lock code from factory settings, the reset button popped up midway thru process and then the luggage could no longer be unlocked at the code where the reset button popped up or at the factory code.....The crossover zipper tabs are very hard to completely push into the lock when the piece is not fully packed.....No remedy except return.....good thing I had not loaded the clothes for my trip.
TSA is so great at destroying or losing locks it might have been a disaster
diverted......Otherwise the quality and wheels are terrific."
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"I bought the EXO v.1 in 2010 for $89.99. It's been a great suitcase. Been handled by the gorillas at the airports around this country and hardly shows any wear. Recently, it was time to add another large suitcase to our household and naturally I came back to eBags. To my surprise, the new EXO v.2.0 is $179.00!!! Twice what I paid for the 1.0
How can this be?! What did I get for another 90 dollars? I sat them side by side and compared them. The first thing I noticed was the new EXO is about 1.5 inches thicker than the old version and about 1/2 inch taller. I will take the word of the designer who said in an earlier review that the wheels are the same. I can't tell any difference in form or function there.
The next thing that struck me was the absolutely FLIMSY telescoping handle. The designer says it meets the same performance/durability requirements that the previous version met. How can I argue with that? Obviously the minimum requirements for performance and durability are so low that even this flimsy handle could pass. I'm not kidding!
I would expect this kind of low quality on WalMart luggage. It has really hurt my opinion of this bag and by extension, all eBags. I always thought eBags put quality first and were kind of a sleeper brand, high quality and low price, but with this bag they have reversed themselves - double the price and quality going downhill.
I'm seriously afraid to tug on this bag - especially to accidentally twist/torque on the handle. I'm afraid it will bend in half just like my walkie talkie antenna did when I was a kid! I have set other bags on top of my old EXO and leaned it forward on the front two wheels with the other bags resting on the handle and never worried about it with all that weight, but I doubt this bag can handle its own weight much less with a carry-on stacked on it.
I'm flying with it for the first time tomorrow...I will treat it like my other EXO..I will update when I return...."
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"I bought two of these bags 4 years ago. We have loved the bags, except that they both had to be replaced after a couple of years because the wheels broke off of the bags, breaking the cases. eBags replaced them. Two years later, the bags are broken again, and eBags refused to repair or replace the bag. They offered a 50% Coupon for me to purchase two more bags of my choice from eBags. The only problem is, all of their bags are on sale, and they refuse to honor the 50% off Coupon that supposedly would honor the terms of their warranty. I'll just buy my next bags to replace these broken ones from Amazon.Smile. At least a small percentage goes to my favorite charity. Amazon also stands behind their merchandise. So sad that eBags no longer honors their warranty. eBags replaced the bag in 2014 and again in 2015 unfortunately we can't keep replacing the bag for the customer"
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For what types of Journeys and Adventures do you think this product works best?

"Bought and took this bag halfway around the world to Thailand on a 21-day trip. It transferred via airplanes and accommodations maybe 12 times.
I'm pleased with the size, organization, and look of the bag--nobody else on the belt has one, so it's easy to spot. The finish took some knocks and both resisted well and the texture made the scuffs harder to spot. Wheels worked perfectly fine, no issues there. The telescoping handle DOES feel flimsy, but I have to say that worked fine regardless of how flimsy it seemed.
BIG issues with the zipper pulls and lock. The flush mount lock is listed as a selling point; it is absolutely a drawback and a design flaw. The flexibility of the case makes the pulls really hard to seat in the lock unless the bag is overstuffed full enough to be rigid. And the special design of the zippers makes this not optional; otherwise they expose their angled loops, and flap around begging to be torn off or pulled open. My lock also broke at the end of the trip somehow and the zippers will no longer seat in them. I'm returning it for warranty service ASAP.
A few millimeters of protrusion would have been a far better compromise, in exchange for getting normal zipper pulls and a more reliable lock that was easier to seat. The handles, too, could come out a bit more. That same obsession with flush mounting them makes them hard to open and grab off the belt.
If they would address these issues in EXO 3.0, this would be a great, great bag and a great value. But the current lock and handle design is really poor."
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"I started with 2 of these suitcases. After only 2 uses, 1 was punctured damaging clothes inside. I got a replacement from eBags under warranty but this replacement was crushed and cracked open by the airlines (again after 2 uses). I got it home secured with duct tape. The plastic body is thin, brittle, and will not take routine airline baggage handling. You can push it in by hand and it flexes easily. I gave up on another replacement, and purchased a nylon soft sided suitcase instead. I cannot understand the positive reviews unless the quality of these suitcases recently went down. I do NOT recommend this suitcase at all. Bottom line is it cracks open like an eggshell way too easily. "
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For what types of Journeys and Adventures do you think this product works best?

"I really like my eBag EXO 2.0 Hardside 24" Spinner. We just returned from a 10 day trip including a short cruise. I was able to pack everything I needed for the trip, and bring home some purchases, all while keeping the weight just under my 50 pound limit.
The zipper locking feature is nice but somtimes getting the second zipper pull to lock in takes a little extra effort. That's not a deal-breaker for me. I'm very pleased with my purchase."
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