Talk of business trends usually revolves around process optimization and efficiency rather than just volume. As such, order management systems (OMSs) are gaining popularity, thanks in large part to their ability to provide immediate results. First off, we need to clarify that inventory management systems (IMSs) are not the same as OMSs. The former is […]

Call recording has been a feature in VoIP applications for a while now, but it is underutilized, especially by organizations that do not prioritize interaction with customers. This feature can strengthen the reputation of your company and boost customer satisfaction, when used properly. #1. Improve customer service One of the most important reasons why businesses […]

Whether you need suggestions for your PowerPoint presentation, someone to edit your Word document, or input data into Excel, Office 365 has the features to help you with a variety of tasks. So the next time you need some help getting work done, try using these tricks with Office 365. Simultaneously edit a document with […]

With the rise of eCommerce and online banking, cybercrime has evolved. Like criminals who pull smash-and-grab jobs, they go where the money is. However, unlike bank robbers, cybercriminals do their best to avoid detection by letting malware do the work for them. Viruses and ransomware sneak into PCs to quietly steal passwords, financial credentials, and […]

Whether your business is hit with a brief power outage or by a natural disaster, any kind of interruption to your organization’s productivity cuts into your profits. A business continuity plan (BCP) is critical to ensuring your organization stays open. Here are some of the key strategies many companies rely on. Backup your data, applications, […]

G Suite has made accessing emails, sharing files, and working remotely much easier. This all-in-one computing, productivity, and collaboration tool can revolutionize small- to medium-sized businesses’ (SMBs) work processes. Here are some tips to configure it. Allow display views inside and outside your business Activity dashboards typically provide limited details on file activity that one […]

Many small- and mid-sized businesses (SMBs) turn to Voice over Internet Protocol (VoIP) as their telephony solution. This allows them to make calls either through the traditional desk phones (hardphones) or software-based phones (softphones). Find out the pros and cons of both phone options to help you pick out which is most suitable for your […]

Microsoft’s Office suite has come a long way since it became cloud-enabled. While you can still opt for the company’s lifetime licenses, subscribing to Office 365 instead is the smarter choice. Office apps and the files you create with them are accessible wherever there’s an internet connection, but that is actually the bare minimum that […]

The choice to monitor your employees’ computers or not is a tricky one. While part of you may think it’s unethical, it could end up saving you hours of lost productivity or preventing a data breach. Here are some pros and cons of employee monitoring, and some tips to handle it fairly if you decide […]

Is your small- or medium-sized business (SMB) using social media and content marketing strategies to boost profitability? If not, it’s about time you do. Your competitors are already doing the same, so you have to find ways to make sure you rise above the crowd. Here are a few tips to get you started. Create […]