Understanding What Type of Work Activity Triggers an In-App Notification

Consider the following regarding notification activity:

You can view all in-app notifications both from the web application and the mobile application. Only some of these notifications are sent as push notifications in the mobile application. For more information about notification in the mobile app, see "Viewing Notifications in the Workfront Mobile App."

In-app notifications for work activities are not tied to email notifications in Workfront. For more information about configuring email notifications, see "Configuring Email Notifications."

NOTE Actions that trigger an in-app notification cannot be customized.

In-app notifications for work activities are displayed for the following actions:

Approvals:You need to approve a projectYou need to approve a taskYou need to approve an issueYou need to approve a document You need to approve a timesheet You need to approve access to an object. Objects include projects, tasks, issues, documents, reports, dashboards, portfolios, programs, and calendars. Your timesheet is approved Your timesheet is rejectedYour timesheet is re-opened An approver comments on your timesheetA document approval request that you requested is completedA document approval request that you requested is approvedA document approval request that you requested is rejectedAfter receiving a document approval request, the request is canceled[User name] wants you to approve this proof. If the user information is not available, the notification changes to “This proof requires your approval."

Requests:You are requested to upload a document A document upload request that you requested is fulfilled Someone replies to your request A comment is posted on your requestAfter receiving a document upload request, the request is canceledSomeone requests permission from you to access an object (such as a project, task, report, template, and so forth)

Assignments:You are assigned to a taskYou are assigned to an issueA team to which you are assigned receives a work request

NOTE Assignment notifications are sent only when the project status is set to Current (or to a custom status that is the equivalent of Current).

It is not intended for Requestors and Reviewers to be assigned work. Therefore, they will not be notified if they are assigned to tasks and issues.

Comments:Someone comments on a thread you are in An update is made to a task, issue or project I am subscribed toSomeone comments on one of your work items Someone 'Likes' your commentSomeone comments on your timesheetA comment is added on your user profile page or by bulk editing multiple users A comment is added on one of your updatesA comment is added on your timesheet

Updates:Someone includes you on a directed update Someone includes your team on a directed updateSomeone 'Likes' your update

Date Changes:The due date changes on an issue you are assigned to The due date changes on a task you are assigned to The commit date changes for an issue on one of your projects The commit date changes for a task on one of your projects

Share:A document is shared with youA document is shared with your teamA document proof is shared with you

Other:A message is sent to the Announcement Center (Message is sent from Workfront to the system administrator)A message is sent from the system administrator via the Announcement CenterAn error was found that needs your attention

In-app notifications for work items are displayed in the upper-right corner of the Workfront interface, next to your user profile picture.

To view your current work item notifications:

Click the numbered icon in the upper-right corner of the Workfront interface. This number represents the number of notifications that you have not yet acknowledged.Depending on the types of messages available, the color of the notification bubble varies:

The notification bubble is blue when you have unread announcement messages. You might also have other unread notifications in addition to unread announcement messages.

The notification bubble is orange when there are no announcement messages but you have other unread notifications.

The notification bubble is gray when there are no announcement messages or notifications.

(Conditional) To view all notifications, click the Notifications heading, or click View All Notifications.

The Notifications area is displayed.

On the initial page up to 50 notification messages display. To view older notification messages, scroll to the bottom of the page and click Show More.

In the Notifications area, click a notification that you want to view.

You are taken directly to the message in the update stream on the object. The Comment area is open so you can begin typing your reply immediately.

After viewing notifications for work items within Workfront (as described in "Viewing Work Item Notifications"), you can clear the notifications from the Notifications menu or leave them to respond to later.

You can view current and cleared notifications in the Notification Center. You can even mark notifications as Unread in the Notification Center to bring them back to the Notifications dialog box.

Clicking the Notifications menu does not automatically acknowledge all notifications. This allows you to view your notifications and come back to them at a later time.

To acknowledge a notification (and thus clear it from the Notifications menu), do any of the following:

Click the work item from the notification to navigate to the item

Click the blue dot next to the notification

Click Mark all as seen (this clears all notifications from the Notifications dialog box)

Viewing Acknowledged Notifications For Work Items

To view notifications that you have already acknowledged:

Click Notifications in the upper-left of the Notifications window.orClick View All Notifications in the lower-right of the Notifications window.The Notifications page is displayed.

Scroll down to view your past notifications.

(Optional) To bring a notification back to the Notifications menu, click the blue circle next to the notification.

Deleting Notifications

You cannot delete items in the Notifications area. All notifications (whether they are Read or Unread) are automatically deleted after 30 days.

Notifications For Announcement Messages

The system administrator can send messages to Workfront users. Messages from the system administrator are displayed in the upper-right corner of the Workfront interface in the notification bubble.

The following section describes how to view and manage your announcement notifications.

Viewing Announcement Notifications

In-app notifications for announcement messages are displayed in the upper-right corner of the Workfront interface in the notification bubble, next to your user profile picture.

To view your current announcement message notifications:

Click the numbered icon in the upper-right corner of the Workfront interface. This number represents the number of notifications that you have not yet acknowledged.Depending on the types of messages available, the color of the notification bubble varies:

The notification bubble is blue when you have unread announcement messages. You might also have other unread notifications in addition to unread announcement messages.

The notification bubble is orange when there are no announcement messages but you have other unread notifications.

The notification bubble is gray when there are no announcement messages or notifications.

In the Announcements area, click a notification that you want to view.OrTo view all notifications, click the Announcements heading, or click View All Announcements.The Announcements area is displayed.

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