Same CRM Validation Rule Showing Multiple Times for the Call Object
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Updated October 12, 2017 13:52

Overview:

A custom CRM validation rule is created against the Call2_vod__c object. When a user violates the rule, an error message appears multiple times.

Root Cause:

Validation rules run for all Call2_vod__c records being generated, both parent and child. This can also happen against Event Calls and Group Calls.

Solution:

Validation occurs only against the parent call record. For example, ISBLANK(Parent_Call_vod__c) = YES indicates if a call is a parent call.

Related Documentation:

N/A

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