Wednesday, February 27, 2013

Comcast revealed today how it will deal with customers who receive
multiple warnings under the newly launched “six-strikes” anti-piracy
system. After four alerts the ISP will “hijack” web-browsers of
suspected serial pirates with a persistent pop-up notification, making
it impossible to browse the Internet. The pop-up will disappear after
the customer “resolves the issue” with a Customer Security Assurance
professional. Earlier this week when the six strikes system launched, little was known (officially) about the punishments ISPs were planning for persistent pirates.
Since then Verizon reinstated their copyright alerts section, revealing the mitigation measured that leaked last month. Today Comcast follows with a brief overview on how they will handle things.
In common with other ISPs, Comcast will start out with friendly
alerts informing customers that their account has been used to share
copyrighted material. After four warnings, repeated offenders will then
enter the “mitigation phase” during which their service will be
interrupted.
Comcast has chosen a browser “hijack,” making it impossible for
customers to browse the Internet, but without interrupting VOIP and
other essential services.
“If a consumer fails to respond to several Copyright Alerts, Comcast
will place a persistent alert in any web browser under that account
until the account holder contacts Comcast’s Customer Security Assurance
professionals to discuss and help resolve the matter,” Comcast writes.

First alert

How quickly customers will be able to resolve the matter and what
they will have to do remains a mystery. However, the ISP stresses that
no accounts will be terminated under the copyright alert program.
“We will never use account termination as a mitigation measure under
the CAS. We have designed the pop-up browser alerts not to interfere
with any essential services obtained over the Internet.”
Comcast further assures its customers that the browser hijack system
has been tested for years, and that it should work smoothly.
“The browser alert system has been tested for years by Comcast as
part of our program to alert our subscribers when their Internet access
device is infected by a malicious bot, and the alert technology is now
being deployed for this purpose,” Comcast explains.
In addition, the ISP emphasizes that the privacy is secured, up to a certain degree.
“We’ve worked with the Center for Copyright Information and outside
experts in privacy, education and consumer rights to design the
Copyright Alert System in a way that will safeguard our customers’
privacy and ensure we don’t share any personal customer information
under this system with anyone.”
Comcast can be asked to hand over
IP-addresses of persistent infringers, and the ISP acknowledges that
copyright holders can then obtain a subpoena to reveal the personal
details of the account holder for legal action.
Provided that doesn’t happen, the measures should seem rather reasonable to most.
A group that wont be happy with the new regime is the Open Wireless Movement.
The tens of thousands of people who share their Internet connection
with neighbors or complete strangers will no longer be able to do so.
Conversely, VPN providers and BitTorrent proxies can look forward to new clientele.
During the weeks to come we hope to learn more about the efficiency
of the copyright alert system, and how the various alerts and mitigation
measures work in the wild.