We use cookies on the TfL website to make it easy to use. We also use them to personalise content and adverts, and provide social media features. We may use cookies to share information about your use of our site with our social media, advertising and analytics partners. If you continue without changing your settings, we’ll assume you are happy to receive all cookies on the TfL website. Learn more about cookies and how you can control them

Travelcard survey

Working with the Rail Delivery Group, we run an ongoing survey on Travelcards to help us understand how they are used and to raise money for charity.

We distribute thousands of Travelcard surveys every year for customers to record their journeys on public transport. We cannot get this data from Oyster records alone because customers using Travelcards on Oyster do not necessarily need to touch in and out when travelling within their ticket's zones.

For each diary completed and returned to us, we donate £2 split equally between our four nominated registered charities: