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Recd a phone call saying that my computer was send ask them…

Customer Question

Recd a phone call...

Recd a phone call saying that my computer was send ask them to contact me to fix it. They wanted lots of money via my credit card. Was this a scam?ing email from my computer Andalusia was getting customer complaints and had

Experience: 8+ years of professional support for tech-related issues, including computers, email and software.

Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

That was a bogus call by a malicious party and not associated with Microsoft in any way. They cold call and provide fake alerts/popups to try and trick users into allowing them access to their PCs and paying for their scam services.

Microsoft will never call users on their own unless their services are specifically requested. Your system is just fine as long as you do not communicate with these parties or allow them access in any way; just ignore these types of calls and emails as they come.

Note:

If you need more help, please use the Reply box below to continue our conversation.

Otherwise, kindly remember to rate my service by selecting the 5 stars at the top of this page before you leave today. Thank you,

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.