Professional Teledata adds “Secure Messaging”

Professional Teledata added a “secure message” delivery method to its PInnacle Platform, in response to HIPAA/HITECH regulations requiring that sensitive information be secure during transmission from the call center to the recipient. Secure message functionality is available for iPhone, BlackBerry, and Android smart phones and iPad and Android tablets.

Agents submit secure messages for delivery and then are notified when the message has been delivered to the device and again when it is read. Recipients of these messages can “reply” directly back to the call center. History for each message is updated with all activity to provide a detailed audit trail. As with all PInnacle delivery methods, secure message can be automatically sent to recipients without any agent interaction, streamlining the message taking and dispatch processes.

Pat Kalik, president of Professional Teledata said, “We are proud to make state-of-the-art technologies available to our users. These new features will allow PInnacle users to provide additional cutting-edge services to their customers, further strengthening the customer relationship.”