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~~~~~~~~~~~~ MUST READ! ~~~~~~~~~~
~ SHIPPING ~
**** Delivery time is a guideline given by postal office, so it is always advisable to order at least 6 weeks (turnaround time) before your special day rather than taking risk to any delay (this is applicable to all countries except Malaysia) ****

**** During peak shipping season, shipping could take longer than estimated delivery time. I truly, seek for you kind understanding in this matter. ****

Announcement

~~~~~~~~~~~~ MUST READ! ~~~~~~~~~~
~ SHIPPING ~
**** Delivery time is a guideline given by postal office, so it is always advisable to order at least 6 weeks (turnaround time) before your special day rather than taking risk to any delay (this is applicable to all countries except Malaysia) ****

**** During peak shipping season, shipping could take longer than estimated delivery time. I truly, seek for you kind understanding in this matter. ****

About

A Garden for the crafty soul

Writing a story is always a challenge to me as I really do not know where to start of with. So, I will just do this simple and sweet ;)

I am living in a country full of sunshine and rich of natural resources. Beside crafting, I love to travel and this is how I get inspired. While others busy at tourist spots, I am exploring flea markets of each city I visit. It is an eye opener to me. I could linger at a craft shop as long as I could and just to allow my imaginary flows. The outcome? It is what you've seen, see and will see in my shop!

I love doing experiments, create and share my creations with the world. After all, I enjoy every moment creating something out of ordinary.

Hope you enjoy your visit and feel free to drop me a line to tell me what you think / like :)

Around the web

Shop members

FioneL

Owner, Maker, Designer, Curator

I started this shop after realizing my dream backpacking around Europe. It was an inspiring and fascinating journey. Yes, I love traveling and of course crafting. Although I love things simple & nice, but occasionally I will come out with OOAK ideas!

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Items on sale

Questions about your order?

Please if you have any problems with your order.

Returns and exchange details

Sorry, NO refund would be given on ...

1. late delivery of your order by postal services, as this is out of my area of control.
2. custom, customized, or personalized orders.

{ ARRIVES BROKEN / DAMAGED }
If an item arrives broken or damaged, please contact me immediately for a replacement. I will need clear photos of the broken items, box and packaging.

Replacements will be sent for items that arrive damaged or if I've made an personalization error.

You may also request for a refund. Please follow the instructions in REFUND section.

{ LOST ITEMS }
If you feel that your item is taking longer than usual, do contact me and I will do my very best to help! I do ask that you wait for 45 working days as cases of custom checks and varying reasons like weather, busy holiday season etc. have been known to cause mail delay.

Packages are not considered lost until 60 days from the day of shipping.
Kindly provide me with a proof of an email from your local post office stated the package I sent is lost. You may write in to USPS or your local post office by providing the tracking number to confirm the status of the package.

Once it is confirmed lost by your local post office, I will send a replacement for the orders. A full refund of your order will be issued once it reached 60th working days from the date of the item is shipped or when a confirm "item lost" status received from PosMalaysia. Whichever earlier.

{ UNCOLLECTED RETURN MAIL }
If your purchase has been left uncollected at your local post office for a duration of approx more than 10- 15 days (this differs with each country) It may have been sent back to us. We will contact you once we've received the parcel with more details on reshipping (processing fees applied). If you would prefer not have the item reship to you, you may request for a refund. Refund only for item price exclude shipping.

{{{{{{ REFUND }}}}}
Please email me your intention to return within 2 working days after you received the item and wait for my confirmation before returning your purchased item. Any item return without notifying us in prior will not be entertained.

The item must be returned within 5 working days after my confirmation and in its original condition. Please obtain proof of posting.

The amount refunded will be the item price only. Postage and packing charges to be borne by purchaser.

Payment

I currently accept payments via PayPal only. However, you can also use your credit card to pay via PayPal, without having a PayPal account.

If you are sending the payment via a PayPal cheque (e-cheque), I will only ship the purchased items after the cheque clears (typically takes 3 to 5 business days for a cheque to clear).

Shipping

All Customs forms will be completed correctly and it is the buyer’s responsibility for any additional custom payment.

All items will be sent with International Standard Registered Air Parcel, able to track from POS Malaysia.

Once orders are dispatched, Seller is NOT liable for any delay. The duration is NOT guaranteed, it is just a guideline provided by POS Malaysia, therefore I would not be responsible to any late delivery by postal service. No refund would be given due to this reason as this is out of my area of control.

SoulCraftyGarden will ship worlwide excepy ISRAEL. Any purchase made from this country will be cancelled and refund in full.

Additional policies and FAQs

By purchasing products from this store you are agreeing to be bound by the store’s “terms of service” (TOS).

More information

Last updated onOct 21, 2016

Frequently asked questions

Where can I find more about SoulCrafty?

You are welcome to visit me at any of the following site, feel free to drop by or just to say 'Hi' :)

****PLEASE NOTE that these are estimated delivery times. They are not a guaranteed and are provided as a reference only. Delivery times are always subject to customs clearance and transport conditions. The estimated times here do not apply to peak seasons.

Can I track my order?

Yes. All orders will be shipped with registered Airmail. Tracking detail will be updated once order shipped.

You may track your parcel status with the tracking number provided. However, once the parcel leaves the origin border, no further update will be provided during transit. As postal services aren't required to scan them upon arrival at each destination.But doesn't mean it's not moving.

The tracking number serves as a serial number to prove that the parcel was accepted into custom for international delivery.
It also provides information on your parcel's delivery status, if it's being successfully delivered or not.

I need my purchases urgently, can you do express shipping?

Yes. Order can be upgraded to express shipments by DHL. It arrives in 1 to 5 business days once dispatched.

Please convo. your postcode and city, if you need an express shipment upgrade for the cost.

**orders that have been shipped cannot be expedited

What happen if my package is lost?

Packages are not considered lost until 60 days from the day of shipping.

Kindly provide me with a proof of an email from your local post office stated the package I sent is lost. You may write in to USPS or your local post office by providing the tracking number to confirm the status of the package.

Once it is confirmed lost by your local post office, I will send a replacement for the orders. Should buyers opt for a refund, please refer to "SoulCraftyGarder's Refund Policy" for detail:
https://www.etsy.com/shop/SoulCraftyGarden#refunds

Can I cancel my order?

If you wish to cancel transaction (before the order was made and sent), please, note, that there is non-refundable Paypal fees of GBP £0.20 (appx. USD $0.30)