These terms and conditions (T&Cs) set out the rules you agree to when choosing to engage with our company or the information it provides, whether that it is through this website or by other means (such as social media, email or telephone).

Please note that these T&Cs apply whether you choose to engage with our company as an individual or on behalf of a business.

1. Use of this website and its content

We have created these websites to supply information about our company, products and services, and in some cases, to provide paid services to our customers. You must not misuse or interfere with them.

You may use our websites only as permitted by UK government law, or the laws of the jurisdiction where you live. You must also adhere to any international laws or regulations that apply to your digital and online conduct when you are using our websites.

Except where we state otherwise, we retain copyright and intellectual property of all content on our websites. You must seek permission from us if you wish to use any of our content for your own purposes, such as on other websites or printed materials. You can do this by contacting our website administrator at support@mcpcsystems.co.uk.

We endeavour to abide by other content providers’ copyrights. If you believe we have infringed on any copyrights held by either yourself or another content provider, we ask that you let us know by emailing support@mcpcsystems.co.uk and we will seek to investigate and, if appropriate, correct this.

2. Information we supply

MCPC supplies information about our company, its products and services, our customers, and our industry through many different channels. This includes on this website and our other websites, social media, over personal conversations (for example, over telephone, email or face-to-face meetings), and in printed materials (either created and supplied directly by us or by third parties).

Although we try to verify that all the information we supply is correct at the time we make it available, we cannot guarantee the ongoing accuracy of that information over time. You should therefore seek to verify any information we supply by your own means. This may include checking with MCPC directly as to the accuracy of information supplied by us in the past.

We review and change our products and services regularly to meet customer demand. Although we try to keep all information about our products and services up to date throughout all our communication channels, it is possible that inaccurate information may still be present. We recommend you check us directly that you have the most up to date and accurate information available about our products and services.

If you believe you have come across inaccurate, misleading or outdated information on any of our communication channels, please notify us by emailing support@mcpcsystems.co.uk.

In all cases, to the extent permitted by law, your use and distribution of information supplied by us is done so at your own risk. MCPC will not be held liable for damages or losses – including for indirect or direct financial losses – relating to your use or distribution of information gained through our communication channels.

3. Our use of social media and online directories

As part of our marketing and communication channels, we use social media to engage with our customers, stakeholders and other individuals or companies that relate to our business and the products and services that we supply.

The social media channels we use, and our company’s current profiles, are:

Twitter (www.twitter.com/mcpcsystems)

LinkedIn (www.linkedin.com/mcpcsystems), and

Facebook (www.facebook.com/mcpcsystems)

We may also list our company details on online directories to provide our customers with more ways of finding out about us online.

We use social media platforms and online directories in accordance with the terms set out by the respective provider. We also provide training to our staff on how to use these channels effectively, courteously and responsibly in relation to our business goals and activities.

Some social media sites allow individuals to associate their private accounts or profiles with our company’s profile (for example, by listing themselves as an employee of MCPC). We always seek to verify any such association made to our company by any individual profile on social media, and we will use our best efforts to remove any instance of an association that is not accurate. However, even where the association made to our company is accurate, we cannot be held responsible for any individual’s use and conduct on using their private social media profiles.

If you are uncertain as to the authenticity of any social media profile or online directory’s connection with MCPC, we recommend you get in touch with us by emailing support@mcpcsystems.co.uk to verify it before engaging with that profile.

We are committed to investigating all reports of abuse or inappropriate conduct on any social media or online directory made by any user associated with our company’s profile.

If you believe that any individual on social media associated with MCPC has abused that channel or used it inappropriately (either by our T&Cs here or the respective social media provider’s terms of use), we ask that you report it to both the respective social media provider and to MCPC by emailing support@mcpcsystems.co.uk.

4. Processing of your Personal data

MCPC collects information about you when you request additional information about our company, its products and services.

We use this information to process any product or service enquiries, including for downloading brochures, arranging product demonstrations, providing quotations, call backs and fulfilment of any orders you place with us.

Although we need your personal information to process any requests for information, you have the right to request that we remove your personal information at any time. However please be aware that we may not be able to assist you with your requests without processing your personal information.

If you are an existing customer, we also use your personal information to answer any support requests you make. We keep records of your previous support requests so that we can personalise your ongoing use of our support services and tailor our products and services to you in the future.

We use plug-ins on this website and our other websites to provide additional features for a better visitor experience, such as for our visitor contact and brochure request forms, as well as our live chat features. These plug-ins may ask you to enter your personal information before you can use them. We are committed to regularly reviewing the privacy policies of our plug-in providers to be sure they process your data fairly and securely as you use these features of our website.

In all cases, we will not share your information with any external companies or organisations for marketing purposes.

MCPC is committed to processing your data securely and transparently, as we have set out in our Privacy Notice.

5. Marketing

We would like to send you information about our company and its products and services that we think may be of interest to you.

To receive marketing communications from us, you must give consent to us holding your personal information for this purpose. You can do this by register to our email mailing list and/or asking us to hold your personal information so that we can send you news and information that we think may be of interest to you.

We are committed to only contacting you for marketing using the contact methods you choose.

If you consent to receive marketing communications from us, you also have the right to stop marketing communications from us at any time.

MCPC is committed to processing your data securely and transparently, as we have set out in our Privacy Notice.

6. About these terms and conditions

We may modify these T&Cs to reflect changes to applicable laws, our business, or our services.

At different points when you request information from our company, you may receive additional T&Cs from MCPC that relate specifically to our fulfilment of that request. For example, you may receive additional T&Cs from us for the supply of a written product quotation. These additional T&Cs should be regarded as supplementary and equal to the ones outlined here.

If you or the business you work for choose to purchase any of the products and paid services, it is possible that you and MCPC will enter a different written agreement for our supply of your order. This will control the T&Cs under which we permit you to use and access our products and paid services. Where there is a conflict between the T&Cs for the supply of your order and the T&Cs set out here, the T&Cs for our supply of products and paid services to you or your business shall supersede these ones.

You can contact us by calling 01244 846450, emailing support@mcpcsystems.co.uk, or writing to us at our business address, which is:

MCPC Systems Privacy Notice

This privacy notice sets out how we, MCPC Systems (UK) Ltd (“MCPC”), collect, store and use information about you when you use and interact with any of our websites (www.mcpcsystems.co.uk, www.mcpcdesign.co.uk, www.orkaonline.co.uk, and www.getorka.co.uk), and/or when engage with our company through other means (such as by telephone, email or in person).

MCPC Systems is the data controller of the personal information and data that you provide to us.

This privacy notice was last updated on 12th February 2018.

Why do we collect information about you?

We collect your personal information so that we can:

provide you with any information about our company, its products and services that you request,

provide you with any marketing information that you have requested to receive,

understand more about how our visitors use our websites and the information about our company, its products and services, and our wider industry, that we provide on our websites, and

service any contracts and/or written agreements that we have with you or the business you work for, in relation to the ongoing supply of our products and/or paid support services.

We will not collect any personal information from you that we do not need in order to provide these services to you.

What information do we collect about you?

When you contact us, we restrict the information we collect about you to include: your name, email address, contact telephone number(s), the name of the company you work for, your job title, and the address of your place of work.

You do not have to provide all of this personal information to us. However, if you choose not to provide some of this information to us, we may not be able to fully provide you with the services that you have requested from us or fully service any contract or agreement made with you or the business you work for.

When you visit our website, other personal information about you may be collected through your internet browser. This includes collection by us directly as well as by any plug-ins we use on our website to make it work better. We have included details on these types of information and how we use your information below.

Our policy on Sensitive Personal information

Your personal information is considered ‘sensitive’ when it reveals your: racial or ethnic origin, details of your sexual life or sexual orientation, religious, political or similar beliefs or opinions, trade union activities, genetic, health or medical information, biometric information (e.g. fingerprints), or criminal history.

We do not knowingly request or collect any sensitive personal information about you. If you do – intentionally or accidently – give us any sensitive personal information about you, it is our policy not to store or collect it.

How will we use information about you?

How we use your information will depend on the purposes for which we have collected it. You can read how we use your information based on our purposes for collecting it below.

We will not share your personal information with any other third parties for any other reason than fulfilling the express purposes for which we have collected your personal information.

When you visit our websites

Types of information gathered: Your IP address and details about your visit to our websites (e.g. which pages you visited, the links you accessed, information about your web browser and device’s operating system and how you accessed our website).

How we collect that information: We use Google Analytics to collect this standard log information about how you use our websites. No personally identifying information is captured using this service.

What we do with it: We use this information to monitor and report how visitors interact with our websites so that we can make our website more helpful to them.

When you contact us

Types of information gathered: Your name, email address, contact telephone number(s), the name of the company you work for. We may also collect your job title, and the address of your place of work.

How we collect that information: Via telephone, your email signature (if you email us), or your other relevant contact details you provide at the point of your contact (e.g. if you contact us through an online directory website, or social media).

What we do with it: We use your information to respond to any requests for information you make to us. We also store your information in our customer relationship management (CRM) database for reporting on requests made to our company. Our CRM servers are located in the UK.

When you join our email mailing list

Types of information gathered: Your name and email address, as well as any subscription preferences you choose at the point of signing up to our email mailing list.

How we collect that information: Through the ‘join our newsletter’ plug-in on our website, as supplied by our third-party provider, Mailchimp.

What we do with it: We use your details to send you newsletters and information via email according to your preferences. We also gather statistics as to opening and clicks of our email campaigns to improve our electronic communications. Your data is stored on Mailchimp’s servers in the USA.

When you order from us

Types of information gathered: Your name, email address, contact telephone number(s), the name of the company you work for, your job title, and the address of your place of work. We may also collect personal information of other relevant people you work with on the basis that you have their consent to share their personal information.

How we collect that information: Via telephone or order confirmation email.

What we do with it: We use your information to manage delivery, implementation and invoicing of your order, as well as forming our contract for the supply of our products and paid services to your company. We store your information in our customer relationship management (CRM) database for ongoing management and record of your order. Our CRM servers are located in the UK.

When you or your business have an ongoing contract with us

Types of information gathered: Your name, email address, contact telephone number(s), the name of the company you work for, your job title, and the address of your place of work. We may also collect personal information of other relevant people you work with on the basis that you have their consent to share their personal information.

How we collect that information: At the point of your order (via telephone or email), when you log a request for support with us, or when you attend one of our training courses.

What we do with it: We store your information in our customer relationship management (CRM) database for ongoing management of the contract or agreement we have for the supply our products and/or paid services to your company, and so that we may verify and report on users of our system in accordance with our products’ licence terms. Our CRM servers are located in the UK.

Additional uses of your information

Types of information gathered: Your name, email address, contact telephone number(s), the name of the company you work for, your job title, the address of your place of work, details of your operating system and IP address, and how you have used our services.

How we collect that information: When you contact us via email, telephone, the contact forms on any of our websites, or join our mailing list; using Google Analytics when you visit our websites; when you order from us or raise a support request through an existing agreement between us and the business that you work for.

What we do with it: Your information may be used to fulfil any of our standard business processes, such as filing information with our accountants, solicitors, cyber security engineers or other business service providers.

How long will we retain information about you?

How long we retain your personal information depends on the purpose for which we have collected it. For ease, please see the table below.

Method/purpose for collection

Data held by

Retention period

Browser and operating system information collected when you visit our website(s)

Google Analytics

At least 25 months, but none of your personally identifying information is made available directly to us. You can opt out of Google Analytics by installing the browser add-on tool here: https://tools.google.com/dlpage/gaoptout

Personal information you supplied to us when you contacted us

MCPC (using third party database hosting providers)

2 years from your last point of contact, unless you ask us to hold your information for longer

Name and email address supplied when you sign up to our mailing list

Mailchimp

As long as you remain subscribed to our mailing list, or until we choose to cancel our mailing list (whichever occurs first). You can change your mailing list subscription preferences at any time by clicking the link at the bottom of any mailing list email.

Any personal information you supplied when you ordered from us, in relation to your order

MCPC (using third party database hosting providers)

Minimum 6 years, according to our obligations under UK tax law

Personal information you supplied to us when you request information or support in relation to an agreement for our ongoing services with the company for whom you work

MCPC (using third party database hosting providers)

5 years after we or your company terminate any contract for the supply of our services to your organisation, or we are notified that you are no longer employed by that company (whichever occurs first).

How do we protect your information?

We regularly review our policies, processes and those of any relevant third-party service providers to ensure they meet the standards set out by UK and EU data protection law and our own standards for the protection of your data.

In addition to our privacy statement here, you can read the privacy statements of the third party feature and plug-ins that we use on our websites:

Our processes, policies and infrastructure also externally audited annually against the Cyber Essentials Plus standard for ‘cyber hygiene’ within our organisation. The Cyber Essentials Plus standard is a UK government-backed scheme that is designed to help organisations protect themselves against the most common forms and methods of cyber-attack.

What is our marketing policy?

We will always ask for your consent before using your personal information for marketing purposes. You have control over the methods we use for contacting you for marketing purposes (for example, email, telephone or direct mail), and where we offer it, the types of marketing information you would like to receive from us.

If you give us consent for sending you marketing information or getting in touch with you for marketing purposes, you may withdraw that consent at any time.

If you have registered to receive marketing information through our mailing list, you may update your preferences or unsubscribe from our mailing list at any time by clicking on the link at the bottom of any email you receive from our mailing list. Alternatively, to request your removal from our mailing list by emailing us directly at support@mcpcsystems.co.uk.

We will not share your information for marketing purposes with any third party companies.

What is our cookies policy?

All our websites use cookies, which are small text files placed on your hard drive when you visit our sites.

Cookies are widely used by many websites to make those websites work, or work better, for their visitors. Cookies can also be used to provide information to the owners of the website, for example, to help owners better understand how visitors use their websites.

You can read more about cookies at www.allaboutcookies.org.

How can you change your cookie settings?

Most web browsers will allow you some level of control of the cookies it accepts or rejects. You can change your cookie settings through your browser’s options or settings page.

What are your rights?

You have the right to request that we update or correct any of the information we hold about you at any time. You can also request a copy of the information that we hold about you by emailing us at support@mcpcsystems.co.uk.

Under General Data Protection Regulation (GDPR) law, from May 25th 2018, you also have the right ‘to be forgotten’ by us. This means that you have the right to request that we remove all unrequired, personally identifying information that we hold about you. You can make this request by emailing support@mcpcsystems.co.uk.

In both cases, please be aware that we will ask for proof or verification of your identity before releasing any copies of personally identifying information to you.

For all marketing or non-contractual purposes, you have the right to withdraw your consent to us hold your data for these purposes at any time.

If you believe we are not handling your personal information correctly, fairly or with your consent, you also have the right to lodge a complaint with a supervisory authority responsible for overseeing and regulating the GDPR in an EU Member State. In most cases, this will be the supervisory authority of the country where you live.

For the UK, the supervisory authority is the Information Commissioner’s Office, whose website is www.ico.org.uk.

How can you get in touch with us?

For all enquiries relating to our privacy notice, you can get in touch with us using the details below: