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Post U Adopting CRM On Demand

By Dian Schaffhauser

08/02/10

Post University, a 5,000-student for-profit school in Waterbury, CT, will be adopting Oracle CRM On Demand to update customer relationship management-related processes for admissions, financial aid, and student services. The institution's student population, including both resident and online, has grown in the last four years from about 1,200 students to more than 5,000.

The software-as-a-service implementation will begin in the admissions department, followed by deployment in financial aid, student services, and the registrar's office. The expectation in admissions is that the new application will automate the hand-off and communications between tasks and reduce the amount of time specific functions took from hours to minutes.

"Many of our current systems are antiquated and not up to the tasks of efficiently communicating with existing students or scaling to meet expected growth over the next year and beyond," said Mike Statmore, director of University IT. "We have built a solid reputation for providing an exceptional student experience, and this new system will enable us to provide even better, more efficient service. Oracle CRM On Demand is the total package, and we are thrilled to begin our implementation this summer so we can serve our students better."

About the Author

Dian Schaffhauser is a writer who covers technology and business for a number of publications. Contact her at dian@dischaffhauser.com.