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What we do

The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).

DBS is an executive non-departmental public body, sponsored by the Home Office.

DBS disclosure service

Go to the DBS online tracking service to check on the progress of an application. Tracking an application is much quicker online. The link to this service is available at the top of this homepage.

The phone line is open 8am to 6pm on weekdays and 10am to 5pm on Saturday. You may be asked some security questions to verify your identity. All calls to this number are recorded for training and security purposes.

If emailing us, please include your full name, address telephone number and, if relevant, any DBS references numbers in your correspondence. We cannot guarantee the security of information until it is in our possession, and will not take responsibility for such information until we receive it.

DBS certificate disputes

PO Box 165LiverpoolL69 3JD

Telephone
03000 200 190

Contact us if you think your DBS certificate is wrong. This can include incorrect personal details, incorrect conviction information or other discrepancies. If you receive a DBS certificate with a conviction that doesn't relate to you, you should also inform the person who requested that you complete the form as soon as possible.

The phone line for certificate disputes is open 9am to 5pm, Monday to Friday only.

Sensitive applications

Transgender applicants are protected in legislation and are not obliged to include details indicating a previous gender in their application form.

The DBS has a process in place which allows any details indicating a previous gender to be checked without being disclosed on the completed certificate.

They are, however, required by law to provide all name details to the DBS in their current and any previous identity. Deliberately withholding this information may be an attempt to prevent conviction information being revealed and is an offence.

If emailing, we cannot guarantee the security of information until it is in our possession, and will not take responsibility for such information until we receive it.

DBS barring

DBS barringPO Box 3963Royal Wootton BassettSN4 4HH

Telephone:
03000 200 190

We cannot guarantee the security of information until it is in our possession, and will not take responsibility for such information until we receive it. For this reason we recommend submitting referrals via our secure online referral form, however if you are using a paper referral form we recommend using registered post.

You can also use Webchat on DBS online services to contact us about any general enquiries.