We want you to be happy with your purchase. If you're not, depending on the type of product, you can make free returns in the UK via John Lewis shops, Royal Mail, Collect+, or MyHermes. If you need to arrange collection of large or heavy items, call us on 03456 049 049. For international returns queries, call us on +44 1698 545 454. Find out more about returns.

You'll find returns information on your delivery note. Unless faulty, we'd like you to make your return within 90 days of purchase. Exceptions apply to certain products - find out more about our refund policy.

Q & As

Rated 3 out of 5 by 24
reviewers.

Rated 5 out of 5 by Casamama Useful little bedside clock!
Bought these with Christmas vouchers and thrilled with them.Colour tuned with bedroom,very quiet and a useful light feature for seeing the time when required during the hours of darkness. Also has room temperature day of week and date .A truly useful little gadge
17 February 2015

Rated 1 out of 5 by Manics75 Useless
Alarm either fails to go off or just beeps once - if you're asleep you miss it.
Useless and has been returned. Can't understand why John Lewis are still selling these, given the reviews highlighting this fault are mounting up.
p.s. I seem to recall, if ever I was awake, I noticed it used to light up randomly in the night...
10 January 2015

Rated 1 out of 5 by DCK1 Chocolate teapot!
I bought this alarm clock from JL believing that they only stock quality products. Having been a customer for over 30 years I haven't been disappointed - until now. Although this clock is easy to operate, the face is difficult to see, it lights up randomly during the night and now the alarm won't work! So about as much use as a chocolate teapot and not fit for purpose.. It's a pretty clock but it's useless as an alarm clock. As I don't have the packaging or receipt I can't even return the item...very disappointing.
22 December 2014

Rated 3 out of 5 by littlemissmagic One Problem
I love this little clock, however, I have one complaint. The flipping thing lights up randomly during the night.
I've returned one already and the replacement does the same, so not massively amused!
I guess it's not a major problem, after all the clock works, and I love the temperature function on it.
Just wish it would not light up unless I touch the top.
03 November 2014

Rated 1 out of 5 by Jeanne75 Clock has only lasted 12 months
I really liked the look of this clock but it is not easy to read the face and the alarm is very quiet and does not sound for very long. Recently the alarm failed to go off - luckily I was awake waiting for the alarm!. I thought the batteries needed changing but since changing them I have found it difficult to reset all the settings and the alarm still does not work. The date and month are correct but the day is completely wrong and the temp seems to change rapidly. I will keep it as a clock -it looks nice - but I now need to buy a new alarm clock!!
01 October 2014

Rated 2 out of 5 by mck79 Short life span!
I have only had this clock for 6 months and thought the batteries had run out only to find on replacing them that the clock no longer worked correctly. I also have to agree with some other reviews about the difficulty in reading the display and it is very difficult to set the alarm in the dark as the light is very weak and keeps turning off. An expensive poorly made product!
31 August 2014

Rated 4 out of 5 by MrPr Stylish Clock
Personally I found this slightly awkward to initially set up however it is a good product.
01 August 2014

Rated 3 out of 5 by Chronology Best as a Travel Clock
Small and compact. Easy to set alarm and informative temperature feature. Really useful backlight with the lightest of touch to the top of the clock. The downside is that the digital display is not clear to view if you are a bed's width away from it. The days of the week remain on the display with the current day flashing on and off which seems rather unnecessary. Would make a great travel clock.
08 July 2014