Overview and CQC Inspections

OverallGood

Our inspector's description of this service

Last updated 20 March 2017

The Corfton Road Surgery provides NHS primary medical services to around 7000 patients in Ealing. The service is provided through a general medical services contract.

The current practice clinical team comprises two GP partners and two salaried GPs. Patients have the choice of seeing a male or female GP. The GPs have a range of special interests including paediatrics and the management of particular long term conditions. The GPs typically provide around 20-24 sessions in total each week.

The practice also employs two practice nurses (one of whom is an independent prescriber), a health care assistant, a phlebotomist, a practice manager and receptionists and administrative staff.

The practice opening hours vary daily:

Monday: 8am-6pm

Tuesday: 8am-6.30pm (extended surgery 6.30pm-8pm)

Wednesday: 8am-6.30pm (extended surgery 6.30pm-8pm)

Thursday: 8am-2pm

Friday: 8am-6pm

The telephone lines close between 1pm and 2.30pm and also 30 minutes before the practice closes on Monday and Friday. The practice is also normally closed over the weekend.

Same day appointments are available for patients with complex or more urgent needs. The practice offers online appointment booking and an electronic prescription service. The GPs make home visits to see patients who are housebound or are too ill to visit the practice.

When the practice is closed, patients are advised to use the local out-of-hours primary care service if they need urgent primary medical care. The practice provides information about its opening times and how to access urgent and out-of-hours services in the practice leaflet, on its website and on a recorded telephone message.

The general practice population is characterised by higher life expectancy than the national average and lower than average levels of income deprivation and unemployment. The practice also serves patients in nearby hostel and residential accommodation. The practice has a relatively young population and is ethnically diverse.

The practice is a training practice offering training posts to newly qualified doctors.

The practice is registered with the Care Quality Commission (CQC) to provide the regulated activities of diagnostic and screening procedures; treatment of disease, disorder and injury; and maternity and midwifery services.

Inspection ratings

We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:

Outstanding – the service is performing exceptionally well.

Good – the service is performing well and meeting our expectations.

Requires improvement – the service isn't performing as well as it should and we have told the service how it must improve.

Inadequate – the service is performing badly and we've taken enforcement action against the provider of the service.

No rating/under appeal/rating suspended – there are some services which we can’t rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.

Ticks and crosses

We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.

There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.

The service must make improvements.

At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.