Description

Total customer value and total customer price are terms that have importance for a business in a sales-oriented industry. Building value for the customer gives a business more control over its pricing and can help the company bring in higher profits in the long term. Failure to build value while increasing total customer price could send a customer looking to the competition.

Total Customer Service provides the opportunity to accurately gauge your group’s current customer service capabilities. The training calculates exactly where you already meet and exceed your clients’ expectations—as well as those areas where your customers feel you fall short. Most importantly, this training shows your team how to transform “adequate” or even “good” service into a truly customer-focused program that richly rewards and fulfills all who come in contact with your organization. Learning new skills, tactics, and approaches through Total Customer Service’s extensive training is guaranteed to deliver group, personal and professional rewards, in the form of satisfaction, fulfillment and financial profit.

Course objectives

Uncover and translate the customer expectations present in every contact

Become a master communicator

Restore and rebuild broken relationships

Care for yourself and care for your customers

Understand how to deal effectively with anger, aggression, and complaints

Assess and analyze customer satisfaction

Maximum impact through up-sell and cross-sell opportunities

Achieve customer loyalty and repeat business

The team approach to company-wide Total Customer Service

Benefits of Organization

Can be a hugely beneficial thing to invest in to enhance the way a business serves what brings in money.