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Our account password policy

Our hosting control panel enables management of customer hosting services through a single, password protected website. To protect against individual accounts from being exploited, we apply a password policy to ensure all password incorporate a level of complexity.

All account passwords must conform to the following rules

Be between 8 and 20 characters in length

Contain at least one uppercase letter

Contain at least one number

You will not able add or change an account password if it does not conform to the above rules.

Your password may contain:

The letters a - z in either upper or lower case

The numbers 0 - 9

The symbols . _ # @

Password Recommendations

A strong password is an important protection for your hosting account. An ideal password is long and contains letters, numbers and symbols.

Wherever possible, use at least 8 characters

Use the entire keyboard, not just the letters or numbers you use most often.

Change your password regularly. We recommend at least every 3 months.

Avoid dictionary words in any language.

Avoid sequences or repeated characters.

Don't use any personal information like your name, birthdays, identity numbers or other family information.

Restrict knowledge and access to the password - only those who need the password should know it.