Release of Information/Medical Records Contact

Frequently Asked Questions

How can I get a copy of my medical records? You can access your medical record from MyChart. Access the MyChart portal. (Limited information available)

OR

Download the Authorization to Release Health Information form and return to the Health Information Management Department at Hennepin County Medical Center. Forms may be received via fax, by mail or in person. You may request your records in paper or in an electronic format.

Can I access and print my medical record from MyChart? Yes, you will need to create a username and password. Access the MyChart portal.

How do I send a copy of my medical record to my provider that is not at HCMC? Download the Authorization to Release Health Information form and return to the Health Information Management Department at Hennepin County Medical Center. Forms may be received via fax, by mail or in person.

The B1 Release of Information Office is open Monday through Friday 7:00am to 5:30pm and closed Christmas Day and Thanksgiving. Requests for records at the B1 front desk must be picked up by the patient or their personal representative. A valid photo ID is required.

How do I know that my medical records/images have been sent to a facility outside of HCMC? You can call us at 612-873-3180 to inquire if your request has been processed and sent.

How do I know that my medical records have been received by HCMC? You can call us at 612-873-3179 to inquire if your medical records/image have been received.

How long will it take my request to be processed and sent? The time will vary depending upon who is requesting your records. The turnaround time is as follows:

Records requested by the patient or for continuing care: 2 days Records requested by the patient as a walk in or at the B1 front desk are processed the same day for all records available onsite. Records being requested by someone other than the patient or personal representative that do not require a charge: 7 days Records being requested by the someone other than the patient or personal representative for which there is a charge: 10-15 days

I am the patients care giver and not the patient. What do I do to have records release to me? You will need to get the authorization of the patient and/or guardian to request records. Print the Authorization to Release Health Information form.

Who can get a copy of my medical records? Only the patient or authorized representative can view or receive a copy of your medical records.