As this preorder comes to a close, I wanted to address some issues we have encountered over the last few months and what we're going to do to fix them.

Firstly, our wait times are always something we are trying to improve. We know that the last preorder went on much longer than we had wanted it to and originally planned it to be but between deaths in the family and moving country, we did what we could. Of course, we'd like to avoid this from happening again. We are now settled and in the right rhythm but to avoid disappointment and a lot of pressure we have decided to extend our wait times, despite wanting to take less orders. While we anticipate that orders will actually be finished much sooner, we would rather customers anticipate a longer wait and be pleasantly surprised when they receive their shipping notice, rather than the opposite. We understand that waiting is stressful and it is not our intention to make things longer than they need to be. We acknowledge that wait times have been an issue for us in the past and we are working to fix this as best we can.

Secondly, despite the shop stating we are closed, we still often have people placing orders after the pre-order dates. When we open for orders we often get flooded quite quickly and with the way that the shop has been set up, its not easy to track and follow orders coming in so we have often taken more than we had expected to. To avoid this we will now be switching to a slot based system.

On a specific day every month we will upload x many listings to the store. Each listing will be for $1 or less. These will be considered slots and yes multiple can be ordered at a time. Once you have successfully reserved your slot and discussed your order with us, you will then have a custom listing set up for you. This way we won't take too many orders, won't stretch ourselves too thin and will be able to invest more time and attention into each custom wig. Payment must be completed within 24 hours or we will release the slot again to someone else.

Since we will limit the amount of commission slots we will offer, we will also release some pre-made alpaca and soy wigs every month as well. Not only will this give us more room for creativity but it gives us more opportunity to expand what we can offer and have space to experiment with new ideas, new styles, new colours and materials. We won't need to worry about timeframes so much as everything will be ready to go!

As people have requested it, by reducing the amount of commissions that we take and streamlining the system, we will be able to open our fibre shop as well. We are planning to release pre-prepared packs once again, to avoid any un-necessary wait times.

We are so grateful for your support and for the customers that did wait longer than they had to in the past, we are very sorry. We are excited to move forward and open the pre-order towards the end of next week in the new format and see where we go from there.

I hope that these changes will create a smoother and more pleasurable experience for everybody.

First of all, we'd like to deeply apologise for the delay in this preorder. We have worked so hard in recent years and months to cut down our wait times and to be as productive as possible. The last thing we want to do is keep people waiting but we also want to produce wigs to the highest quality that we can. However, this year and moving back to England has been tricky and we had to resource new suppliers and figure out how to do things logistically in the new space and it has taken far longer to get back into our rhythm than we had expected. We have ironed out all of those typical teething problems after moving and if I'm honest, the move has changed more than I ever thought it could.

I'd like to be really honest with all of you and admit that I had really struggled with burnout in the past year. I was homesick, overworking and creatively stagnant and It was making me really anxious, stressed and generally quite miserable. Frappzilla Studio was our little baby, born from nothing but a passion and a hobby and led into something bigger than we thought it would, which we are so thankful for but after many years of doing it, without taking breaks or weekends, the passion began to slip away. On top of missing England and feeling really isolated in a foreign country, it was all just too much and I wasn't happy with how things were going at all. Since coming home its been quite chaotic. Between needing to furnish an apartment and find new supplies that work as well as what we had been using, it has been stressful but now that the basics are all taken care of and things are settling down, my passion and love for this shop has also returned. In the reshuffle of trying to get things done, we've found ways of making improvements that we hadn't noticed needed them before; better sized boxes, a more flexible cap, a new timetable to work to; and while it was slow to get there, it feels really good! We're getting help from family members now which helps take a lot of the stress out of trying to manage everything between two people and wigmaking no longer feels like its monotonous anymore and has become a breath of fresh air again!

We have help with scheduling now so we'd like to inform you of our plans for this summer!

All wigs will start to be sent out from July 7th This is every outstanding order that we have. Everything has been made and worked on and is now just being finished off and boxes being labelled! Since things are being shipped from England now and we have access to a car, shipping should be much easier than it was in Spain. There may be a price adjustment in the shipping prices for the next preorder (increase or decrease!) and we will notify you of that closer to the time. ​

The new preorder will open after all orders have been sent out. We don't want to take on new work until everything is out the door. This will be by Mid July (absolute latest) but as always, if you are curious as to whether or not we can make something specific for you, please get in touch now so we can confirm that this is possible ahead of opening.

Alex will mostly be taking care of the preorder as I am going to be working on SUMMER PREMADE wigs which I am so excited about. Its been too long since i got to experiment with colours and styles and we are anticipating August to be a fun summer event with daily wigs uploaded to the site every (or most!) days! If there is something you'd like to see, send us a message and we'll keep it in mind!

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Our boxes are now bigger so if you do want to order multiple wigs we won't have to ship in multiple boxes at once.

And finally another really exciting update is that while I was working on commissions, Alex worked on some Alpaca premade wigs! We plan on launching them on the site after the preorder wigs have been shipped (first come first served) but if you're interested in them before we get them all listed on the site please send us a message and we can get them sent out with the preorder. We have various styles; long, bobs, pigtails and ponytails in sizes Minifee and Momonita in various tones; chestnut, roan, hot pink, icy grey and blonde. There are a few in progress shots he posted on IG while h was making them. It takes a long time to get everything photographed and listed on the site so please do contact us ahead of then if you might be interested!

Thank you again to everyone who was waiting for their order from this preorder. The understanding you have given us has really helped during a chaotic stressful time. You guys really are the best. Thank you so much.

More photos will be posted throughout the week of orders being finished and lots of progress shots so please keep checking back. ​

i'm now safely in the UK but i haven't had much chance to go through all the orders and send out the tracking numbers from recent shipments. I'm hoping to get to that on Monday! I don't have stable internet at this time so Alex is going to be taking care of it for the time being. Please contact us via email or facebook as we do not have easy access to Instagram at this time.

There are a very small amount of orders that didn't get made before we had to leave. It was so very stressful and we were on such a short time frame so we're incredibly sorry if your order did not make it out of the door before we had to leave.

The remaining orders will be worked on from Monday and new orders will open later that week.Thank you for your patience and support during such a chaotic and stressful time.Things should be running much more smoothly from here.

I will be going home to England on the 21st of this month so I'm really sorry for the sporadic updates. We're just trying to get everything tied up and finished and shipped as quickly as we can so that I can move back with nothing outstanding. If you are waiting for something from us then you will hear from us very soon.

Preorder will open at the end of the month once i'm back home and ready to go!

We're going to run a little bit into March but it won't be too much.We will keep you all updated. Unfortunately I struggled a lot in January and got a bit behind while I was mourning the loss of my Grandad. I'm so sorry for any delays

For those of you that are waiting for the preorder, we will need to delay it a little bit and will let you know as soon as we are ready.

Originally I was going to be going home at the end of April but due to a bunch of unfortunate things happening back home, it is likely I will be moving back home Mid-End March instead. We considered closing Frappzilla for a few months but instead of doing that we'll be taking a very small amount of orders each month and making pre-mades over the summer. It may be that the ordering period will be delayed until the end of March while we finish up everything here and I move back home to England.

On Tuesday Evening I lost my Grandad. I am heartbroken and my family is devastated.I had to take a few days off to catch my breath again and had my first day back today.

All wigs from the first batch are finished and just awaiting photos. These will be shipped late this week or early next week.

The new batch will be posted shortly.

I will be working through orders but I'm trying to grieve right now. Please bear with me as far as communication goes for the next few days, until I am back on track. Thank you so much for your understanding.