Faqs

Generally Speaking...

Any special way I should store what I can refrain from eating?

We recommend a cool, dry place for just about everything. The refrigerator is cool, but NOT dry, so not the best place for your sweets. Or… if you really want to practice self control, the freezer is a good option. All items should be stored in an airtight container.

With all of your treats around, I just know I won’t be able to stick to my diet, but in case I am good, how long will your cookies & treats stay fresh?

All gift boxes have an expiration date on them but here are some general guidelines: Our cookies are tastiest within two weeks; bar cookies and whoopie pies for a week; and cakes and cupcakes should be enjoyed within 48 hours. All items should be stored in an airtight container.

Is everything made on premises?

With the exception of gelato from Il Laboratorio del Gelato, we would not dream of serving you anything we did not make with our own two hands. That includes everything from our baked goods right down to the chocolate syrup for our hot cocoa.

Everyone I know must taste the One Girl love. Do you offer shipping?

We would never want the rest of the country to miss out, so we ship our gift boxes of cookies and whoopie pies to all 50 states. Please take a look at “Shipping Info” to get the low down.

Can/should I order in advance?

Yes you can! And yes you should! For most orders being picked up at our shop, 48 hours will do it. For specialty items like french macaroons or decorated cookies, 5 days is required. Our cut-off for new orders each day is at 2:00 EST. Unless you specify otherwise, orders being hand-delivered will go out in two business days. For orders being shipped, please expect arrival within 3-6 business days.

Why is your phone number a 212 (Manhattan) area code? Aren’t you proud to be Brooklynites?

Why of course we are, but we used to be located in Manhattan and just thought it would be easier for all of our old customers to find us if we kept the same number.

What about a party for the adults in my life?

Our regulars would revolt if they got here and we were closed for a private event. We just cannot bear to disappoint them, so unfortunately, we do not rent our space out during business hours. BUT... One Girl has recently started renting out our lovely shops for nighttime get-togethers. Please email us at events@onegirlcookies.com for more information. And of course, One Girl would love to attend any party so email or call us to talk about having our sweet treats at your next celebration.

The Products...

Unfortunately, nothing is free. All of those ingredients are used in our kitchen and can be found in many of our products. So if your allergy is severe, as much as we hate to say it, we prefer that you don’t risk it. We know how hard that might be, but it is your health after all! On the other hand, our kitchen is peanut and trans-fat free.

I only like round cookies. Can I customize my gift box to include only the cookies that I want?

In each gift box, we have thoughtfully created an assortment that we think anyone would love. Unfortunately, if you are averse to certain things, we are unable to substitute varieties. Not only does it throw off the weight of the box, but it also throws off the helpers that work so hard assembling all of the boxes. It would be just too much to ask to keep the “special” boxes aside. An alternative would be to stop by and select a box of loose cookies, choosing only the ones that are your favorites.

I love the décor and want my apartment to look exactly like it. Who designed your cookie boutiques?

We had a great team of tradespeople working on the shop, but the design geniuses at MADE in Red Hook, Brooklyn got it all to come together. We cannot say enough about them, they made the whole process a lot of fun. And we ended up with a beautiful boutique! www.made-nyc.com

Planes, trains or automobiles. How do I get to you?

Planes….from JFK or LaGaurdia, hop in a taxi. Trains…to get to the Cobble Hill shop, take the F or the G to Bergen St. When you exit, you’ll be on Smith St. Walk in the same direction as traffic (1-3 blocks…depending on where you exit) to Dean St. Make a left and you will see the aqua blue beacon of sweetness on your left side. For the DUMBO shop, take either the F to York St or the A/C to High Street/Brooklyn Bridge. Walk toward the waterfront to Water Street. We are on the corner of Main and Water. You can't miss us! Automobiles….we are minutes from both the BQE and the Brooklyn Bridge, but since cookies are our forte, and not directions, we’ll leave the details to the experts at HopStop, MapQuest, Google Maps or your GPS.

Are Cobble Hill & Dumbo your only locations? There should be one in every city!

For the time being, Brooklyn is One Girl Country.

Special Events...

I want to throw the hippest, chicest, most fun party ever. How can One Girl be a part of it?

Getting One Girl involved is the first step towards chic & hip. You can offer your guests a "Joyful Cake" and/or "Cookie Bar" to graze on throughout your party. And then, send them home with a pretty little box of treats so that the party can continue well after it ends.

I’m a spur of the moment kind of person. Is an appointment required?

Required is a strong word. You are more than welcome to drop by and get some general information about pricing, cake designs/flavors, and cookie packaging options. But, we prefer to offer you the royal treatment, tasting and all. In order to do that we want to be able to clear our calendars and focus on nothing but you, so an appointment is recommended.

How much lead time do you need?

“It's never too early”, as they say. As soon as you know you'd like to use us for your event, please feel free to email or call. Between four to eight weeks lead time is great, but we do try to accommodate any party host looking for the perfect sweet treats. If placing your event order slipped your mind and you don’t have much time, give us a call and we’ll see what we can work out.

Your website says you only deliver in Manhattan and Brooklyn, and only during the week! How will I get my wedding cake to my venue?

Don't worry. We work with a wonderful delivery service that specializes in making special event deliveries throughout the tri-state area. They are available for weekend deliveries. Please call or email and we'll get you a price quote.