Trích: - The leaders of organisations are ‘champions’ of understanding and managing culture inthe organisation and of rewarding or punishing subcultures depending on whether they align or not with the corporate culture espoused by the leaders. p. x- The influence of leaders in terms of rewarding the sub-culture groups that espouse thedominant beliefs, values and underlying assumptions of the organisation cannot be underestimated. p. xiii. Tạo điều kiện và khuyến khích sự tham gia của mọi người (Employee engagement and empowerment)