If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard DeliveryOrders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold DeliveryThreshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home DeliveryIn-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery Express orders received by 3 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:

Swatch ShippingBallard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

Stunning!
Needed a beautiful focal point for my dining area. This is perfect for my space. I have the oil rubbed bronze. The capiz shells are a true gray as shown in the picture with the light off. When the light is on, it doesn't vary in color into shades of purple as the picture appears, but it does takes on a warm gold hue and cast beautiful shadows on the ceiling and wall. Beautiful against a light, neutral wall as shown. I love it and have received many compliments on it.
January 31, 2015

Bronze light not like main picture
I am writing with respect to the "Oil Rubbed Bronze" finish. The metal portion is indeed a oil rubbed bronze color (like an aged dark brown) and the shells are a medium to dark gray. It is packed very well and arrived quickly (about 3 days from order to delivery) but I was hoping for the off-white shells as pictured so I will be returning it.
September 17, 2014

Still Love it!
I bought this chandelier for my breakfast room/kitchen table about a year ago and I still absolutely love it! It gives such a beautiful warm glow when lit and is lovely even during the day when it's not turned on. It was a bit of a challenge for my husband to get it hung himself, but I have absolutely no regrets!!
September 4, 2014

This product is beautiful but...
I'm using satin nickel with burnished gold in the Master and (oil rubbed bronze door handles). The mirror is silver leaf / gold leaf antiqued. So I was hoping this mirror that was advertised antique gold - and showing it heavily antiqued would blend. I'm in FL so the shell was perfect. Problem is: I purchased it in October and it wasn't hung until last week - it doesn't match. The color is a loud copper - not an antique gold. The box it comes in is huge and very heavily packed so I never inspected it.
I'm going to try and find a brown antique gel that has a slight sheen (not flat) and see if I can tone it down. But I will still see the metal inside the shells.
April 3, 2014