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Website Error Makes Some Online Home Depot Orders Free

December 14, 2012

Due to an error on Home Depot’s ecommerce site, some online orders were free for a short period Thursday morning, according to the Atlanta Journal-Constitution.

It was the result of a promotion for $101 off a specific appliance that was mistakenly applied to every order for a few minutes.

Home Depot honored the accidental discount and sent customers an email to assure them their orders would go through, spokesman Stephen Holmes said.

Customers whose orders totaled $101 or less during the period had the entire order discounted, Holmes said. Those with orders of more than $101 had the discount applied to their total.

The company would not say how many people were affected, or how much it lost, but it said the numbers were not large.