The continuing frigid weather has stressed our water distribution system and our crews have been working around the clock to keep service steady. The frost has penetrated 6 feet in some areas of the city and that is unprecedented. We appreciate the support and positive attitudes that Burlington residents have expressed during this time. If you need to report a water issue or want an update on a situation in your neighborhood, please contact us at 863-4501. This is the best method to get real time updates as our number is staffed 24 hours a day.

If your service was thawed this year, we left a copy of this letter at your home. It contains important details on how to avoid another freeze up.

HAVE AN ISSUE TO REPORT?
Should you have a problem to report or a request for service, you can either call it in to the numbers at the top of this page or submit it through SeeClickFix (www.SeeClickFix.com) — an online reporting tool.

DOWNTOWN & RESIDENTIAL PARKING CHANGES
To improve customer service and to better sustain our downtown parking system, a series of parking changes including new technology and revised rates went into effect on November 1, 2014. New smart meters in the downtown core will accept credit cards. Also underway is a comprehensive review of the Residential Parking Program that will result in recommended updates. To share your feedback on either the residential or downtown parking system or for more parking information, click on: www.parkburlington.com.

DPWCOMMISSION GOALS FOR FY'15 Click here to view the Public Works' mission, goals and the Commission's objectives for FY'15.