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After the update to 3.3.x on 5/24/27, logging into NetSuite using SAML (with Google as the IdP) doesn't seem to be recognized by Celigo's Gmail widget/app/extension. We are asked to sign in using our NetSuite credentials (which are not in use by our employees as they use Google to log in to NetSuite).

I don't see any support articles regarding Celigo CloudExtend and SAML. Is anyone else using SAML and Celigo having this issue? Or is anyone using Celigo and signs into NetSuite using SAML NOT having this issue?

Official comment

The reason the CEGA Gmail app prompts the user, on their first login, to enter native NetSuite credentials, is to establish a NetSuite web services connection. This connection is used when NetSuite records are viewed/edited in the app.

We resolved Curtis' issue by having the user sign in the first time with native NetSuite credentials. This creates the connection on our back end. Subsequent logins shouldn't prompt for these credentials and should auto complete as long as the user is logged into NetSuite in a separate browser tab.

Post this first login, the NetSuite Admin can update the user's login to SAML only. This, however, can possibly invalidate the established connection and can lead to loss of view/edit NetSuite record functionality. All other functionality should continue to work as is.