Why does VPN Tracker tell me, the application is corrupt and needs to be re-installed?

Contrastingly to normal applications, VPN Tracker has to manipulate the network subsystem at lowest level to fulfill its purpose. Therefore it needs to install privileged system helpers. As installing such helpers isn’t completely risk free (after all, such a helper could easily hijack your entire system) an application must be correctly signed and sealed otherwise the system won’t even allow that. If the seal is broken, VPN Tracker is unable to operate properly, yet the system itself only verifies that no executable code has been manipulated, it’s not verifying the entire seal. Thus VPN Tracker itself uses a system function to verify its entire seal and if that function says the seal is broken, VPN Tracker displays that message and refuses to start up because starting a manipulated application would be highly dangerous.

As soon as an application has been sealed, nothing is able to be changed about it. Neither deleting, nor manipulating any files of it is allowed. Not even adding files to it is allowed. The application must resist on your storage exactly the same it was download from our website. Unfortunately other applications exist (e.g. Uninstaller/Deinstaller, Clean-Up Tools, and so on), that aren’t able to recognize that an otherwise harmless action, e.g. removing unused localization, is going to break a sealed application like VPN Tracker. This may work well with Mio of other applications but it will break the seal of VPN Tracker and breaking the seal means breaking the app itself.

Should you repeatedly run into that issue, please send us a copy of your VPN Tracker Binary. Locate VPN Tracker on your local storage, copy it to your Desktop and create a ZIP archive out of it (CTRL-/right click VPN Tracker, choose to compress VPN Tracker). By comparing the broken copy with the copy from our servers, it is very easy to see what has changed and knowing what has changed is the best way to locate the possible culprit and prevent it from breaking the application again in the future.

If you have any idea or request for next product versions - or just want to add your two cents, please enter your request here. Please do not use this form for submitting your support inquiries or questions you will need any (quick) reply. Thank you!

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