HP C Error Message “Photo Tray Problem” – HP Support Community –

Already have an HP account? As reported by others, these machines seem sensor-sensitive. The Virtual Agent is currently unavailable. The Virtual Agent is currently unavailable.

Thank you for your patience. The product might report a paper jam even when there is no c278 paper. Tell me what you’re looking for and I can help find solutions. Europe, Middle East, Africa. Clearing the paper clears the sensors sensitivity Follow these steps to reload paper into the product, and then try printing again.

HP Download and Install Assistant makes it easy to download and install your software. Message 6 of With the wheels facing toward you, unlock the duplexer by pulling back the gray levers on each end of the duplexer.

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By using this site, you h; the Terms of Use and Rules of Participation. Message 5 of Product has been exchanged: Wipe the paper rollers with a lint-free cloth lightly moistened with distilled or bottled water. Close cartridge access door, close input sheet feeder, replace output duplexer, insert paper trays Remove any loose paper from the input tray. Service or replace your HP product if you completed all preceding steps.

We are unable to determine your warranty status for the product and serial number f2780.

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Select from the products you own. This page requires Javascript. Warranty removed from product: Wait for a few minutes until printer stops making all setup noises. Select your operating system and version.

Do not remove jammed paper at this stage. See your browser’s documentation for specific instructions. The Photo Tray on the C is a big problem. Preventing paper jams Use the following suggestions to prevent paper jams.

Not sure which drivers to choose?

HP Photosmart C All-in-One Specs – CNET

Always remove jammed paper from the back of the product to avoid mechanical damage. Any warranty support needed would be completed by the reseller that sold c27780 product.

Slide the paper-width and paper-length guides inward until they stop at the edges of the paper.