Posts Tagged ‘lost and stolen’

Cell phones are lost and stolen every day. Many people take no action, thinking that their phone will reappear. Many also go through the nightmare of receiving huge phone bills because they did not report their missing phone to Bell Mobility.

A decision not to report your lost or stolen phone can be a very costly one. If your phone ends up in someone else’s possession, it might be used for long distance calls or to charge expensive downloads to your account. Although you may be found not responsible for these charges, do you really want to go through the hassle?

Contact Bell

Whether your phone was simply misplaced or was actually stolen—even if you’re not sure what happened to it—it’s best to contact Bell immediately and let them know that you don’t know where your phone is. This simple act will provide you with the most protection and the Bell representative can confirm for you the date and time your phone was last used.

How to make the report

Bell has a few methods you can use to report your lost or stolen phone, but the simplest way to make the report is to call Bell Mobility Customer Service at 1-800-667-0123.

When you call, the first thing the Bell representative does is remove the lost or stolen phone from your account. This means that no one will be able to use your phone to make or receive calls or to transmit data.

Next, the Bell representative places your phone’s ESN on Bell’s negative file. This means that your phone cannot be used on the Bell network. Many stolen phones end up being sold for use by others, but once your phone is on the negative file, it can no longer be activated and used by anyone.

While you’re talking to the Bell representative, make sure to ask if there were any calls placed from your phone during the time it’s been missing. If enough time has passed, the representative may be able to determine whether your phone was used and even what numbers were dialled.

What to do if you find your phone

If you locate your phone, simply contact Bell again. They will remove your phone from their negative file and add your ESN back to your account.

Remember, when your phone is missing, it’s always better to err on the side of caution. Report your phone to Bell. It is better to be safe than sorry.