About Sugar Gliders

Sugar Gliders originate from Australia and New Guinea, and get their name from their ability to 'glide' from Eucalyptus tree to Eucalyptus tree, drinking the sap. Hence the name 'Sugar Glider'.

They're highly social animals, so should be kept with other Gliders. They're also very affectionate, so you should expect lots of cuddles.

Sugar Gliders are clean animals, and don't require a complicate housing set up. If all their basic needs are catered for, you can expect your Glider to live for 12 - 14 years.

A word of warning though with gliders - as they cling onto things, and climb a lot, you should keep their nails trim, otherwise you may get scratched.

Sugar Glider insurance - why is it important?

Like with any pet, vet treatment can be expensive. And with the improvement of diagnostic equipment, pets have an even better chance of correct diagnosis and treatment. This all adds to the cost of the vet bill. Sadly there is no NHS for pets, so if costs quickly escalate, you can be faced with cost dependent choices. Pet insurance means that you can focus on providing your Sugar Glider with the treatment it needs, not what you can afford.

Why ExoticDirect?

We've been insuring exotic pets since 1996 - meaning that we have many years of experience when it comes to understanding the problems you may face as a pet owner

93% of our customers renew their policies with us - demonstrating our commitment to customer service.

As a small team we can offer you a more personalised experience. We don't believe in large call centres, where you may not speak to the same person more than once.

We aim to process claims within 5 working days, offering you that extra peace of mind

Policy Benefits

Interest Free Direct Debit

You can easily spread the cost of your policy over 10 months with our interest free (0% APR) Direct Debit Scheme. We also offer a choice of 3 payment dates, so that you can pick which is best for you.

Suitable policies

We don’t believe in one size fits all policies, as these aren’t best for your pet or your budget. Our policy cover is designed to be suitable for your pet type. All you need to do is decide the level of cover you require.

If you are unhappy with our service we have a complaints procedure, details of which are available on request (by telephone or email). You may be able to refer a complaint to the Financial Ombudsman Service (FOS) if you are unhappy with how we deal with your complaint. The FOS website is www.financial-ombudsman.org.uk/.