Chrysler Express Lane Service Advisor

About Chrysler Express Lane Service Advisor

To be considered for this position, you must apply at www.BillMarshCareers.com

Job Description

Assists customers with requests for repair and maintenance services and ensures vehicles are fixed right the first time. Oversees entire service process including initial customer contact, vehicle repairs, additional customer contact(s), quality verification of repairs, completion of paperwork and delivery to customer.

Compensation:$28K to $40K per year

Reports To: Service Manager

Principal Duties and Responsibilities:

Ensures high quality service is provided to every customer following Bill Marsh service process.

Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.

Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, and resolving customer concerns.

Develops and achieves challenging individual goals and expectations for customer service and sales production.

Additional Duties and Responsibilities:

Follows up with customers to ensure they are satisfied with service.

Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.

Can Work Effectively With Others

Builds productive working relationships with fellow employees through clear communications.

Has an approachable style; fosters open communication through active listening.

How to Apply

MyNorth.com is the online home of Traverse, Northern Michigan’s Magazine, the flagship publication of MyNorth Media, a Traverse City, Michigan company dedicated to sharing stories and photos about vacations, restaurants, wineries, the outdoors and more from Traverse City to Sleeping Bear Dunes and up to Mackinac Island.