The ASM Service is primarily responsible for managing all customer service activities on the sales floor that help enable the desired customer experience. This includes accountability for driving customer satisfaction results and reducing the number of customer complaints across the store by ensuring that superior customer service is delivered on a consistent basis. In addition, the ASM Service may be expected to provide full leadership over the store at any point in absence of the Store Manager.

The ASM Service is responsible for building and developing (includes recruiting, hiring, training, mentoring and coaching) a professional and talented team of Service Managers who support departments across the store, serving as initial contact with customers and facilitating movement of customers to sales associates, when appropriate. This team is committed to generating sales leads, improving sales floor coverage, and maximizing overall customer satisfaction with the Lowe s in-store experience.

Job Requirements

Requires morning, afternoon, and evening availability any day of the week; physical ability to move large, bulky and/or heavy merchandise; physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.

Minimum Qualifications

Bachelor s degree and 1 year of experience leading service associates in a retail environment OR 3 years of experience leading service associates in a retail environment

1 year of experience working in a fast-paced, cross-functional work environment

Strong working knowledge of Microsoft Office Suite

Preferred Qualifications

5 years of experience leading service associates in a retail or consumer service industry

1 year of experience performing "manager on duty" responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility

#WorkAtLowes

#WorkAtLowes

Interested in a career with Lowe’s? Make sure you stop by our booth at the National Black MBA Association and 2017 Annual Conference & Exposition from September 26-30. http://sm.lowes.com/UWqJfhPosted: 09/25/2017