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Filing a Complaint Against a Licensed Ohio Real Estate Professional

Have you ever been in a situation where you felt as if you were wronged by a licensed Ohio real estate professional? While we hope you never find yourself in this circumstance, sometimes there are times where a “professional” does not do his or her job properly. Fortunately, you are not without resources to rectify the situation. Filing a complaint against a licensed Ohio real estate professional comes with a variety of options.

Option 1: File a Formal Complaint with the “Division”

In Ohio, a formal complaint as a result of a negative experience with a real estate Ohio professional will be filed with Ohio Division of Real Estate and Professional Licensing – the “Division.”

The Division does not have the authority to void contracts.

The Division does not have the authority to reimburse you for money you have lost.

The Division’s purpose is to resolve your complaint through a formal investigation of your case. In order to file a complaint, you must have completed a form with the full details for review. You may do this on Ohio.gov or by calling their main office at 614-466-4100. On your form, you must provide as much detail as possible and understand that you could be asked to testify.
You will be asked how you would prefer to resolve this complaint.
You may email or snail mail copies of your complaint to the Division for formal review. If you have chosen mediation from the Division for resolution of your complaint, the Division will attempt to contact your Columbus OH real estate professional and the process will continue.
Of course, not everyone is interested in a longer, more formal complaint process such as this.

Option 2: File a Complaint with the Realtor

If you have found yourself working with an Ohio real estate broker that is associated with a larger company, you may have some luck filing a complaint with the realtor, specifically. The realtor you worked with will likely have a manager or broker, and that is whom you want to speak with about your dissatisfaction.
It is best to have your meeting in person so that all of your information can be presented formally and without confusion. Bring anything that supports your complaint with you to the meeting.
Remember, consumer protection agencies such as the BBB are always on your side. If you find that you cannot resolve the issue with the manager or broker, and a formal complaint is not an option, be sure to file a complaint with the BBB.
In the real estate industry, you will also want to consider whether or not the realtor you dealt with belonged to a specific realtors association and file a complaint with them.
At The Robert Weiler Company, we take customer satisfaction seriously. Your needs are the number one priority of all of our Columbus Ohio realty experts. For that reason, we have been Central Ohio’s trusted commercial real estate experts – from brokerage to consulting all the way to property management – since 1938. Tell us: How can our Ohio real estate professionals help you today? Give us a call at 614-221-4286.