Time Related Charges (Including Shifts)

All other times except Sundays and Public / Bank Holidays £ Exc VAT£ Exc VAT

Sundays and Public/ Bank Holidays £ Exc VAT£ Exc VAT

Standard Chargeable Visit (Visit plus up to 1 hours work)

17/10/2009

07/06/2012

105.00

130.00

150.00

Standard Chargeable Visit (Visit plus up to 1 hours work)

08/06/2012

31/03/2013

115.00

143.50

172.00

Standard Chargeable Visit (Visit plus up to 1 hours work)

01/04/2013

30/06/2014

120.00

150.00

180.00

Standard Chargeable Visit (Visit plus up to 1 hours work)

01/07/2014

31/03/2015

95.73

117.30

138.86

Standard Chargeable Visit (Visit plus up to 1 hours work)

01/04/2015

31/03/2016

95.92

117.53

139.13

Standard Chargeable Visit (Visit plus up to 1 hours work)

01/04/2016

96.11

117.76

139.40

Additional Hours (or Part thereof)

11/10/2006

31/03/2011

55.00

85.00

100.00

Additional Hours (or Part thereof)

01/04/2011

07/06/2012

50.00

85.00

100.00

Additional Hours (or Part thereof)

08/06/2012

31/03/2013

57.00

85.50

114.00

Additional Hours (or Part thereof)

01/04/2013

30/06/2014

60.00

90.00

120.00

Additional Hours (or Part thereof)

01/07/2014

31/03/2015

43.13

64.70

86.26

Additional Hours (or Part thereof)

01/04/2015

31/03/2016

43.21

64.82

86.43

Additional Hours (or Part thereof)

01/04/2016

43.29

64.94

86.60

Supplementary charges (Per Visit or call out per engineer) To carry out work outside normal working hours, where work during normal hours is included within the normal price (eg line connection charges). This can only be used in conjunction with a request involving normal list prices or contracted work and is in addition to these charges

11/10/2006

07/06/2012

NA

25.00

45.00

Supplementary charges (Per Visit or call out per engineer) To carry out work outside normal working hours, where work during normal hours is included within the normal price (eg line connection charges). This can only be used in conjunction with a request involving normal list prices or contracted work and is in addition to these charges

08/06/2012

31/03/2013

NA

28.50

57.00

Supplementary charges (Per Visit or call out per engineer) To carry out work outside normal working hours, where work during normal hours is included within the normal price (eg line connection charges). This can only be used in conjunction with a request involving normal list prices or contracted work and is in addition to these charges

01/04/2013

30/06/2014

NA

30.00

60.00

Supplementary charges (Per Visit or call out per engineer) To carry out work outside normal working hours, where work during normal hours is included within the normal price (eg line connection charges). This can only be used in conjunction with a request involving normal list prices or contracted work and is in addition to these charges

01/07/2014

31/03/2015

NA

26.30

52.60

Supplementary charges (Per Visit or call out per engineer) To carry out work outside normal working hours, where work during normal hours is included within the normal price (eg line connection charges). This can only be used in conjunction with a request involving normal list prices or contracted work and is in addition to these charges

01/04/2015

31/03/2016

NA

26.35

52.70

Supplementary charges (Per Visit or call out per engineer) To carry out work outside normal working hours, where work during normal hours is included within the normal price (eg line connection charges). This can only be used in conjunction with a request involving normal list prices or contracted work and is in addition to these charges

01/04/2016

NA

26.40

52.80

Supplementary charges (Per Hour or Part thereof)

11/10/2006

31/03/2011

NA

30.00

45.00

Supplementary charges (Per Hour or Part thereof)

01/04/2011

07/06/2012

NA

35.00

50.00

Supplementary charges (Per Hour or Part thereof)

08/06/2012

31/03/2013

NA

28.50

57.00

Supplementary charges (Per Hour or Part thereof)

01/04/2013

30/06/2014

NA

30.00

60.00

Supplementary charges (Per Hour or Part thereof)

01/07/2014

31/03/2015

NA

26.30

52.60

Supplementary charges (Per Hour or Part thereof)

01/04/2015

31/03/2016

NA

26.35

52.70

Supplementary charges (Per Hour or Part thereof)

01/04/2016

NA

26.40

52.80

Standard Stores Items

Standard Stores Items (These items cannot be ordered separately and will only be supplied as part of other installation or maintenance work as deemed appropriate by Openreach.)

Feature

Operative date

Until

Standard Stores Items£ Exc VAT

Internal Pack (For internal work at a normal premises)

11/10/2006

07/06/2012

5.88

Internal Pack (For internal work at a normal premises)

08/06/2012

31/03/2013

6.40

Internal Pack (For internal work at a normal premises)

01/04/2013

6.70

External Pack (For external work at a normal premises)

11/10/2006

07/06/2012

13.70

External Pack (For external work at a normal premises)

08/06/2012

31/03/2013

14.90

External Pack (For external work at a normal premises)

01/04/2013

15.60

Data ext kit (Associated with Broadband Health check)

11/10/2006

07/06/2012

6.61

Data ext kit (Associated with Broadband Health check)

08/06/2012

31/03/2013

7.20

Data ext kit (Associated with Broadband Health check)

01/04/2013

7.60

SSFP NTE2000 (Broadband front plate)

11/10/2006

07/06/2012

5.83

SSFP NTE2000 (Broadband front plate)

08/06/2012

31/03/2013

6.40

SSFP NTE2000 (Broadband front plate)

01/04/2013

6.70

Broadband micro filter

11/10/2006

07/06/2012

5.13

Broadband micro filter

08/06/2012

31/03/2013

5.60

Broadband micro filter

01/04/2013

5.90

NTE8 (For ISDN2 use)

11/10/2006

07/06/2012

14.62

NTE8 (For ISDN2 use)

08/06/2012

31/03/2013

15.90

NTE8 (For ISDN2 use)

01/04/2013

16.60

Block Terminal 92A (For Redcare use)

11/10/2006

07/06/2012

1.24

Block Terminal 92A (For Redcare use)

08/06/2012

31/03/2013

1.40

Block Terminal 92A (For Redcare use)

01/04/2013

1.50

Items of small stores will be charged separately, utilising the standard stores where appropriate.Non Standard items will be charged on a per occasion basis.

Internal NTE Shifts or External Shift or Rearrangement Of Line-plant from the Distribution Point

Note: Time Related Charges rates will apply for shifts of Ethernet circuits.

If the Openreach engineer is already visiting the premises to carry out other work, or shifting a second or subsequent NTE or rearranging the line from the Distribution Point, customers will be charged using the "Additional Line Shifted price" for each line shifted. This charge includes any stores requirements.

If the order is split between two buildings on one site, the work is treated as two jobs but only one incurs the "Internal and External Shifts" price, whilst the second is charged at the "Additional Line shifted" price. If the order is split between two sites, then two "Internal and External Shifts" apply.

The External Shift or Rearrangement of Line-plant covers the external wiring from the distribution point to the protection box (or where one would be fitted) at the End User's premises, and the internal wiring from the protection box up to and including the first (main) socket, block terminal or other network terminating point.

Requests to shift an exchange line to a different building on a customer's premises attract normal connection charges.

Supplementary charges (Per Visit) To carry out work outside normal working hours, where work during normal hours is included within the normal price (eg line connection charges). This can only be used in conjunction with a request involving normal list prices or contracted work and is in addition to these charges

11/10/2006

07/06/2012

NA

25.00

45.00

Supplementary charges (Per Visit) To carry out work outside normal working hours, where work during normal hours is included within the normal price (eg line connection charges). This can only be used in conjunction with a request involving normal list prices or contracted work and is in addition to these charges

08/06/2012

31/03/2013

NA

28.50

57.00

Supplementary charges (Per Visit) To carry out work outside normal working hours, where work during normal hours is included within the normal price (eg line connection charges). This can only be used in conjunction with a request involving normal list prices or contracted work and is in addition to these charges

01/04/2013

30/04/2016

NA

30.00

60.00

Supplementary charges (Per Visit) To carry out work outside normal working hours, where work during normal hours is included within the normal price (eg line connection charges). This can only be used in conjunction with a request involving normal list prices or contracted work and is in addition to these charges

01/05/2016

31/03/2017

NA

29.95

59.90

Supplementary charges (Per Visit) To carry out work outside normal working hours, where work during normal hours is included within the normal price (eg line connection charges). This can only be used in conjunction with a request involving normal list prices or contracted work and is in addition to these charges

01/04/2017

31/03/2018

NA

29.90

59.81

Supplementary charges (Per Visit) To carry out work outside normal working hours, where work during normal hours is included within the normal price (eg line connection charges). This can only be used in conjunction with a request involving normal list prices or contracted work and is in addition to these charges

01/04/2018

NA

29.85

59.72

Supplementary charges (Per Hour or Part thereof)

11/10/2006

31/03/2011

NA

30.00

45.00

Supplementary charges (Per Hour or Part thereof)

01/04/2011

07/06/2012

NA

35.00

50.00

Supplementary charges (Per Hour or Part thereof)

08/06/2012

31/03/2013

NA

28.50

57.00

Supplementary charges (Per Hour or Part thereof)

01/04/2013

30/04/2016

NA

30.00

60.00

Supplementary charges (Per Hour or Part thereof)

01/05/2016

31/03/2017

NA

29.95

59.90

Supplementary charges (Per Hour or Part thereof)

01/04/2017

31/03/2018

NA

29.90

59.81

Supplementary charges (Per Hour or Part thereof)

01/04/2018

NA

29.85

59.72

The Standard Chargeable Visit will be charged for the following:

Repairing faults where this work is not covered under the terms of a service contract with Openreach

Providing or rearranging services where standard Openreach charges are not available.

Internal and External Shifts.

A fault is found not to be with any Openreach service or equipment. In particular this covers the situation where no fault is found, or the fault is found to be on non-Openreach equipment, or is due to damage caused by someone at the customer's or end user's premises, or due to theft, loss or removal of equipment, or in the case of customer or end user owned or rented equipment (but not Openreach's network) faults caused by external or environmental factors (eg lightning, electrical surges or floods). This charge does not apply OSEA 6500 Repair visits where no fault is found, which can be found in the Optical Spectrum Extended Access price page within the Ethernet products section of the Openreach Price List.

Non Standard items will be charged on a per occasion basis.

Time Related Charges also may apply where work is done outside of the times of the customers maintenance agreement or for provision outside the times of a normal working day.

Notes:

Notes that apply to TRC charges for all products:

For charging purposes part hours are rounded up to the next whole hour.

If the Openreach engineer is already visiting the premises to carry out other work only the hourly charge will apply.

If for operational reasons Openreach chooses to spread the job over several visits which in normal circumstances could have been carried out in a single visit, a single Standard Chargeable Visit charge will apply. Otherwise a Standard Chargeable Visit will apply per visit per engineer.