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Reviews

The staff here has always been amazing. The ED works as quick as they can and are extremely polite under pressing situations. Mind you, the ED works on the most important issues first before lesser matters. They staff works incredibly hard....incredibly. This is a great learning hospital and because of that, it makes them a great network. I'll always choose St. Luke's first. (3 months ago)

Critical care was okay as they saved my friend's life. However, when transferred to the 8th floor, this was the worst care! He was over medicated with oxycodone injections. Stage II decubitus .5 cm right hip observed when nurse was turning patient. Nurse stated prior that he had no skin breakdown, "We don't call it a skin breakdown" Autumn stated. As a RN, BSN I know this isn't the case. She left medicine in a regular styrofoam cup unlabeled. He was too weak to even sign his name and his food just sat. He lost 20-30 lbs. at least. Lasix was administered when patient wasn't receiving IV fluid and didn't even have a port or picc line for emergencies and probably was dehydrated as well. Patient should have had a Picc line as both arms severely bruised by nurses trying to start an IV. After patient discharged to nursing home in this state complained of right hand pain. X-ray wasn't performed in hospital on his hand when he was rushed to hospital via ambulance as he fell on floor at house. Social worker on the 8th floor was very rude. Friend said she had to walk around the entire unit to find social worker sitting with nurses casually laughing and talking. A mutual friend rang his call bell and waited 15 minutes for nurse who didn't come in the room but shouted back, "What do you want?!" Social worker said patient is being discharged as he's alert but never saw him as there are three witnesses that he wasn't alert after oxycodone injections. Patient has COPD and Oxygen levels were 89-90 at best with oxygen at 2L and only 90 after nebulizer treatment by respiratory technician. Colostomy bag wasn't changed for hours and incision site is likely to get infected. Patient has medicare and supplemental insurance so they were paid. 8th floor looks like a nursing home and never saw anyone feeding patient. Left patient with full tray of food which sat for at least 4 hours. This is unacceptable behavior. Made a mockery and embarrassed patient asking if a nurse touched him inappropriately based on a comment he made when he was overly sedated with oxycodone injections. Three weeks after surgery he did not need oxycodone injections. They administered them to make their life easier. This is a disgrace! Man is 75 years old history of COPD, and fall risk. Autumn, nurse didn't even know if he still had infection but didn't see any antibiotics listed. Patient looked better in critical care seriously! After patient discharged on Monday, 4/23/2018, readmitted 4/26/2018 after falling in nursing home. Patient was too weak to be discharged to nursing home but social worker was adamant to get him out of there. (3 weeks ago)

There was no one in the hospital but yet we have been waiting for 2 hours we saw one doctor who did not know what was wrong and he was on the phone and in and out of the room. It was very Unprofessional when the second doctor came in he was very rude and we are still waiting for care . (a week ago)

My aged mother has been in the Priscilla Payne Hurd unit for a week now. Her nursing care has been good. The room has been clean and the staff has been attentive. However, there has been some passive resistance to keeping her children informed of her status. The hospital is in the middle of a health records system conversion, and the patient information available to authorized persons at other, more updated hospitals is not yet available to family members at St. Luke’s facilities.
This facility was established in the latter decades of the 19th century, so everything about it requires an understanding that it is built into the side of a hill. Parking is difficult and far from patient rooms unless visitors use valet parking. It is an urban hospital and a trauma center, so it is a good place to be taken if you have been injured in a car accident or shot. If you are electing to have surgery with a St. Luke’s doctor, consider using the Anderson campus on Route 33 if at all possible. That property is new and has convenient parking.
Some of the concerns I have put forward will be resolved by February 2018 when the new patient information system is made available to all. Others, like parking, are not likely to improve. (5 months ago)

My son, 7 weeks early, has been in NICU for about 11 days. In all honesty, I judged this place based on looks. I will eat my words for the rest of my life. An emergency c section delivery, in 12 minutes. A very early baby, and my son and wife are very healthy. All because they know what they are doing (5 months ago)

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