Online Check-in for ANA International Flights

This is a convenient service that you will automatically be checked in 24 hours prior to ANA operated flight departure and the check-in process at the airport is no longer necessary.

Notice

When connecting from a Japan domestic flight, a check-in notification email will be sent to you in 24 hours before the departure time of said domestic flight. However, seat changes, etc., will only become available 24 hours before the departure time of the international flight.

Please note that when using several flights, check-in must be performed in the order of boarding.

* Customers who have registered the required information will be ready to proceed with online check-in. A check-in notification email (with boarding pass) will be sent 24 hours prior to your scheduled departure time. Please bring this boarding pass with you to the airport.
[the required information] Passenger's Passport information, e-mail address (check-in notification), pre-assign seats and Information for stay upon arrival in the United States.

Procedures

If you can't register in advance... If it is between 24 hours and 75 minutes prior to international flight departure, you can access ANA Website and register the required information to complete the check-in process !

*1 You will need to specify by 48 hours prior to the international departure.

*2 Please drop off your baggage at least 40 minutes before the scheduled departure time at Haneda Int'l Airport.

*3 Depending on the departure airport, you will need to complete procedures at the Baggage Drop-off counter. For details, click procedures at each airport.

*4 If mobile boarding passes are not available at the departure airport, they may not be available after completing the check-in procedures. Please obtain your boarding pass at the airport on the day of departure.

[Notice]

* The notification e-mail may be sent to those who are ineligible.

* This service is subject to availability, depending on your mobile phone service provider/device.

* We recommend you enroll in a flat-rate data plan. If you are not, please note that you may be charged a high amount for data usage.

Availability

For passengers with e-tickets issued ※Passengers requiring assistance during boarding, such as wheelchair users, can also use the online check-in procedures. Please receive your boarding pass at the airport on the day of departure.

Online Check-in is not available in the following cases.

(1) For infants under 2 years old not occupying a seat, as well as passengers traveling with infants

(2) If the flight to/from Japan is a code share flight operated by another airline

(3) Passengers with medical certificates

(4) Passengers who purchased extra seats to carry on bulky baggage

(5) If you have already upgraded a seat in economy class to business class for flight from London/Paris to Japan and the itinerary is subject to taxation of Air Passenger Duty in England or International Solidarity Levy in France

(6) If you are a passenger who is using VISA as document for entering the U.S. *1

(7) If you are a passenger who purchased the ticket with a fare which does not allow for pre-assigning seats (such as booking through a travel agency)*1

(8) If you are a passenger who booked/purchased an ANA Group operated international flight under a different airline's flight number. (Your ticket number is required.) *1

(9) If your reservation includes an infant under 2 years old occupying a seat*2

*1 Online Check-in is available but, the auto check-in function will not be provided.

*2 Possible when you call ANA.

* Online Check-in may be unavailable due to system related issues or other reasons. Please check-in at the airport.

Passengers who have completed upgrade procedures before Online Check-in

◇ For passengers who have already been upgraded:

Check-in for the higher class of service is possible.

◇ For passengers who have requested upgrade but are on the waitlist:

If the upper class is available, Online Check-in will be completed in the upgraded class. If the upgrade is not available, check-in on the original class will be arranged.

Seats may become available on the day of departure; please confirm with staff members at the airport counter.

◇ If you wish to use upgrade points on the day of departure:

Upgrades are possible when the conditions for upgrades (seats in a higher class, meals, etc.) are met. Please check with a staff member at the airport counter on the day of your departure.

Conditions apply for usage on the day of departure. If your itinerary has been decided, please make your request in advance as you normally would.

(3) Connecting from flights in (1) above to flights operated by other airlines (see example 3)*3

(4) Connecting from flights operated by other airlines (first sector of journey) to any ANA Group-operated international flight (codeshare flights operated by other airlines are ineligible) (see example 6)*4

*1 Some flights, such as charter flights, may be ineligible.

*2 Conditions for connecting flights are as follows. - When connecting from a Japan domestic flight to an international flight: Connection must be on the same day or the following day (see example 2). - When connecting from an international flight to a Japan domestic flight: Connection must be on the same day (see example 5).

*3 Depending on flight status, check-in may not be completed for flights operated by other airlines.

*4 Conditions for online check-in are as follows. - When sectors for ANA and other airlines are printed as separate tickets: Available only for ANA Group-operated flights. - When sectors for ANA and other airlines are printed on the same ticket: Available when check-in has been completed for the first flight sector (auto check-in not available.)

Note: In example 4, online check-in is available for the connecting flight (Narita - Shanghai) 24 hours prior to the scheduled departure time.

Obtaining your boarding pass

After Online Check-in, please obtain your boarding pass through either one of the options below:The type of boarding passes which can be used to board is different for each departure airport. Passengers connecting to a non-ANA Group flight who have completed through check-in for an ANA Group operated international flight cannot obtain boarding passes at the connecting airport(s). Please print out your boarding pass in advance or obtain it at the departure airport for your ANA Group-operated flight on the day of departure.

You can board by displaying the 2D bar code with your mobile device.(non-printable)

Obtain by e-mail

We will send the mobile boarding pass to your smartphone or mobile address.Please use the mobile boarding pass image (or download the image from the URL) found within the e-mail.

Obtain by Passbook/Wallet

You can register your mobile boarding pass by utilizing the iPhone (iOS 6 and above) Passbook/Wallet application by Apple. For details on eligible models and how to register, please refer to What is Passbook/Wallet?

◇ Notes on Using the Service

It may be difficult to read your boarding pass if the backlight is turned off or if a protection film is affixed to your mobile device.

Please show your mobile boarding pass displaying 2D bar code and information relevant to your flightotherwise, you may not be able to proceed through security.

Some models may display the 2D bar code smaller, due to the settings. If the 2D bar code cannot be recognized, airport staff may ask you to change the size of the display.

After Online Check-in, please obtain your boarding pass through either one of the options below:The type of boarding passes which can be used to board is different for each departure airport.Please obtain by printing out or obtain your boarding pass(es) for flights operated by other airlines which are connecting from an ANA Group operated international flight on the day of departure at the ANA Group operated departure airport.

About procedures at each airport

Even if Online Check-in has already been completed in advance, you may still need to check-in either at the Baggage Drop-off counter or through the International Self-Service Check-in machine. If you have baggage to check in, please drop them off at the Baggage Drop-off counter at least 60 minutes prior to your departure. For business hours of the baggage drop-off counter, click ANA Counter Hours of Operation. Refer to the chart below for details regarding procedures at each airport.

Please proceed directly to the security checkpoint with receive the boarding pass at the Baggage Drop-off counter.
We will check in your baggage then.

*1 Please pick up your boarding pass from the ANA counter at SkyPier (ferry terminal) if you are a passenger holding a printed boarding pass or mobile boarding pass and using the Ferry Transfer Service to/from the cities in Pearl River Delta.