General Information for ProCite Version 5 for Windows® and Macintosh®

You can scroll this page to browse the entire list of FAQs. If you have a question that is not
answered here, you can send a support request directly to the ISI ResearchSoft Technical Support department here.

The proper support files are not installed. On a single-user machine, reinstall ProCite. If you
are using a network version of ProCite, run the workstation install on the machine where ProCite is being launched.

ProCite cannot run under Windows NT 3.5. You must use Windows 95 or Windows NT 4.0 or later.
The Microsoft development software requires operating system support capabilities that do not exist in earlier
versions of Windows NT.

You have tried to open a file that is either damaged or is not a ProCite 4 file.

An Authority List from ProCite 2.x cannot be used directly with ProCite for Windows. In this
case you should create a new Term List or Journal Title List, and use the Import List command to import
data from the old Authority List.

ProCite may be set to automatically open the last-opened file. If that file is severely damaged,
ProCite attempts to open it and stalls.

To start the ProCite program only, without the last-opened file, hold down the SHIFT key while
you double-click the ProCite icon. You can then use the File menu to Open a database. You may need
to rebuild the database ProCite originally attempted to open.

The ProCite program was deleted or moved from the directory indicated in your Program Item
Properties.

You tried to execute ProCite from a network, but the network is not currently connected.

If you are using ProCite from a network, make sure the network is connected.

You can update your ProCite program group with Windows. From the Start menu, select Settings
and then Taskbar. From the Start Menu Programs tab, you can add, remove, or update existing
program groups. For your ProCite shortcut, make sure you enter the correct path where the ProCite program currently
resides (typically C:\PROGRAM FILES\PROCITE4\PROCITE4.EXE)

ProCite can automatically open the last-opened file, whether a database, Journal Title List,
Term List, Workform, or Output Style. The last time ProCite was used on your machine, someone opened the Output
Style or List for editing. Simply close the file and pick your database from the list of previously-opened files
on the File menu, or choose Open from the File menu to locate and open the database.

To turn off this setting (always starting with the last-opened file), go to the Tools menu
and select Options. Deselect the Reload last file option.

The dash following the year indicates 1979 and any later year. To retrieve only those dates with
the year 1994 in them, you would need to enter either "Date contains 1994" or "Date exactly 1994"
(if your records contain year only).

Mark by Date leaves the original (first entered) record of each set of duplicates unmarked and
marks all later duplicates. The "first entered" date is stored internally, and is not visible to the
user.

The record list displays everything in the default font. While you may have applied a different
font to text in Edit Record, and that font will print correctly in your bibliographies, the text appears in the
record list in the default font.

Windows determines how words are defined for sorting. Windows 3.1 removes non-alphanumeric characters
for sorting, while Windows 95 replaces non-alphanumeric characters with spaces. For example, "Ces*ti, B.B."
would sort before "Cesko, B.B." because the asterisk is replaced by a space before sorting.

Empty fields have been suppressed. From the View menu, choose Configure Edit Record.
Make sure the Show Empty Fields option is selected. This item can suppress the display of all empty fields
in your records.

The Workform used for the record cannot be found. The Workform name does not appear in the Workform
drop-down list. It may have been moved or even deleted. Do one of these:

. Choose Options from the Tools menu. On the Directories tab, enter in the Workform
Files Path the appropriate drive and path where the Workform is currently located.

. Use the Windows Explorer to move the Workform to the default FORMS subdirectory in the ProCite
program directory.

. Recreate the Workform, giving it the original name.

. Create a new Workform with the appropriate fields for those records, mark the records that
use the Unknown Workform, then do a Global Change Workform to assign the new Workform to those records. You would
need to modify your Output Styles to define output for the new Workform.

In ProCite, turn any of the toolbars on or off from the View menu. In your word processor,
you can turn the ProCite toolbar on or off. Usually, right-clicking anywhere in the toolbar area of a program
will display a list of toolbars to toggle on or off.

Restart your computer. First try the reset keys (press CONTROL + ALT + DELETE simultaneously).
If the reset keys are also locked, turn the power off, wait a few seconds, then turn the power back on. If you
had a database open, you should Rebuild it from the ProCite Tools menu to fix potential errors.

Either fields have been suppressed for printing, or your Output Style does not list those fields
to print:

. In the Configure Bibliography dialog, check the Fields tab. This tab is used
to suppress fields from printing.

Make sure the Short Form box is not selected and that the appropriate Optional Fields
are selected to print. The options on this Fields tab allow you to print abbreviated references without
modifying your Output Style. You can easily print Notes and Abstracts, and then suppress them the next time you
print.

. Bibliographic styles vary as to the type of information to include in a formatted reference,
so all styles do not print every ProCite field.

A field of information will not print unless the current Output Style lists it to print. Open
the Output Style, locate the appropriate Workform Style for the record, and make sure the field is listed to
print.

If a Workform Style is not set up for a particular Workform, the Default Workform Style is used.
You may want to set up a unique Workform Style for the Workform in question.

You can mark records across record lists. To make sure you see all of the marked records on-screen,
display Marked Records in the Quick Search view before you print. The status line at the bottom of the
window indicates how many records are marked.

Before you begin marking a new set of records, make sure you first go to the Select menu
and Clear Marked Set.

If a record does not display any text when viewed in the Formatted Reference View, or if it is
missing when printing a bibliography, there is most likely no Workform Style defined for the Workform used by
the record, and the Output Style has no Default Style defined. You must edit the Output Style to define output
for the Workform.

When you Generate Bibliography, each linked citation is replaced with formatted text as
defined in your Output Style. When your Output Style has nothing defined for in-text citations, the linked citation
is replaced with nothing. Open your Output Style and set up the In-text Citation format.

The necessary word processor files are not installed in the appropriate directories. These files
are installed when you install ProCite, but you may have installed your word processor after installing
ProCite. Run the ProCite installation program again or run the CWYW SETUP.EXE program from the ProCite program
directory.

Only certain word processors support the cite while you write feature. As of this release,
this includes Microsoft?WordT and WordPerfect? Check the readme.txt file for additional word processors.

This message appears when you attempt to re-generate a bibliography in a word processor. Your
cursor is inside the bookmark ProCite created at the beginning of the reference list. You can see the bookmark
only if "reveal codes" or "reveal field codes" is turned on. Move your cursor to the beginning
of the document before you re-generate the bibliography.

An edit record window, output style, or other window is the active window in ProCite. The record
list window must be active in ProCite to allow insertion of marked records. Close or minimize the other window(s)
to make the record list active.

Go to the Papyrus web page at www.rsd.com and download the
RISOUT.FLB file. This file allows you to create a document in the RIS format, which you can import into ProCite
with the RIS.CFG configuration file.

First, make sure the download file is an ASCII text file. Display it with ProCite (choose Import
Text File from the Tools menu and open the download file). If you see odd characters or strange formatting,
the file is not ASCII text. You must download to an ASCII file. Once the file is downloaded, you can view it
with a word processor - but do not save it as a word processor document. Once you do that, it is no longer an
ASCII text file.

Are you using the correct configuration file? For example, the Medline database is offered by
several information providers (Medlars, SilverPlatter, etc.). Each provider may retrieve the same records in
a slightly different format, so using the appropriate configuration file is critical.

If the download file is an ASCII file and you are using the correct configuration file,
ProCite either is not identifying the beginning of each record or the beginning of fields. You need to tell ProCite
how to identify the beginning of each record, and how to determine the beginning of a new field. Then, you need
to add and map field tags. To do this, open the configuration file with Biblio-Link II. See the Biblio-Link
II Guide for more information.

Open the configuration file with Biblio-Link II, double click on the database name, and make
sure each field is included and mapped to a corresponding ProCite field. Map to fields that are included in the
target Workform. Make sure the fields you want are not mapped to Do Not Transfer. See the Biblio-Link
II Guide for complete information.

You need to set the appropriate line continuation option in the configuration file. In your download
file, do the second and subsequent lines of a field start at the left margin or are they indented? Open the configuration
file with Biblio-Link II, and from the Configuration menu select Field Identification. Most likely,
you need to set Line Continuation to Indented.

ProCite most likely used the first field tag to determine that there was a record at all. You
need to specify how to identify the beginning of each new record, and possibly how to identify the end of each
record. Find something unique that starts each record; it may be a number or a consistent string of text or field
tag. Open the configuration file with Biblio-Link II, and from the Configuration menu, select
Record Identification. Enter the appropriate header format. Then, make sure all the field tags
have been added and mapped for this database. See the Biblio-Link II Guide for guidance.

Check the author format in your download file. Then, open the configuration file with Biblio-Link
II and double click on the database name. Make sure the author field(s) for this database are assigned the field
type Author.

Then, set the appropriate author field format for the database. Highlight the database name,
then go to the Configuration menu and select Author Field Format. Select the author format and
separator that matches author names in the download file. See the Biblio-Link II Guide for more information.

If an author field uses commas both as part of an author's name and to separate multiple author
names, Biblio-Link II may not be able to appropriately translate. In this example,

Jones, Robert, Smith, William, Brown, Randolph

Biblio-Link cannot distinguish the beginning of each new author name. You should change the author
field type to Normal and then edit the author fields after transferring into ProCite.

Open the configuration file with Biblio-Link II and double click on the database name. Make sure
the source field for this database is assigned the field type Parsed. While on the Field Information dialog,
make sure each component of the source field is mapped to an appropriate ProCite field.

Then, check the parsing format set up for this database. Highlight the database name, then go
to the Configuration menu and select Parsed Field Format. The fields must be listed in the order
found in the source field. Preceding and following punctuation must match the punctuation separating each bit
of information in the source field. Every separating character is significant, including spaces.

Setting the parsed field format can be tricky. You may need to experiment putting punctuation
as either following text for an item or as preceding text for the next item. You may also need to experiment
assigning Optional fields.

If the source field does not have unique punctuation between items, it may be impossible to accurately
parse each item. For example, when each item is separated by a space:

Liberal Education 73 Nov 1987 21-25

ProCite cannot tell where one item ends and another begins-especially when the included fields
change between records. You may need to transfer into a single ProCite field and then edit your records.

See the Biblio-Link II Guide for complete information about parsing source fields.

If each record contains a field that indicates document type, you can transfer each into the
appropriate Workform. Open the configuration file with Biblio-Link II and double click on the database name (
you set up document types by database). For the field that contains the document type (usually the PT or DT field)
set the Field Type to Document Type. Then, you need to add and map the actual document types that
appear in the field (from the Configuration menu, select Document Types). See
the Biblio-Link II Guide for complete information.

Some bibliographic systems do not include a document type field in downloaded records. In this
case, the best you can do is map all records from the database to a single ProCite Workform. Pick the Workform
that matches the majority of records. Once the records are in ProCite, you can manually change Workforms.

In either case, ProCite needs to identify the appropriate source database in order to use the
settings specific to that database. See the Biblio-Link II Guide for information about locating database
names in the download file.