Monthly Archives: July 2015

Owning a small business means juggling a lot of jobs, including answering the phone. Although responding to customers is one of the most important things you can do to build your business, you can easily spend the bulk of your…

Professionals everywhere are looking for better and more efficient ways to do business, whether they’re in the legal, real estate, retail or other fields. Slow sales and budget cuts mean offices are running on increasingly limited staff, so when work…

According to a Millennial Generation Research Review, Millennials are not only more likely to use their smartphones, but 80% of them sleep with them in their beds. Keep in mind – they aren’t talking on their phones – they are…

Receptionists help put a friendly face on your company, but they don’t need to be in your physical office to do so. A remote receptionist can fulfill an important need for your business and help you make a great first…

No matter how text and email oriented we become as a society, there will always be something special about picking up the phone and talking live to someone. That’s why it’s so important that you maintain high levels of quality…

Answering services play an important role for businesses of all sizes. With so much to do in any given business day, it’s important that there is a dedicated team of people to handle incoming calls and get customers to where…

While there’s a lot of debate over whether or not to use scripting in an answering service setting, the simple fact is that you need to maintain a consistent approach and high levels of customer service for your audience. Some…

Working with an answering service provider means that you and your staff will have more time to do what’s important in your business. But handing off incoming calls to an outsourced answering service can be a bit nerve-wracking. Since they…

Our co-CEO Michael Shooster wrote a featured article in the June 2015 issue of TAS Trader. Below is a reprint of the article, and it can also be found online here. It’s Time to Go Back to Calling Ourselves…