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Louie, Technician

Category: TV

Satisfied Customers: 13785

Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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IT'S AN OLD, OLD TUBE TV, THAT I MUST HAVE HIT A BUTTON ON

Customer Question

IT'S AN OLD, OLD TUBE TV, THAT I MUST HAVE HIT A BUTTON ON WHEN I WAS DECREASING THE VOLUME, IT NO LONGER WORKS & IS ASKING ME TO INSERT MY ACCESS CARDJA: What's the model number of your TV? How old is it?Customer: T HAVE AN ACCESS CARDJA: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: FRONT OF IT, I'M AT WORK. I MEAN IT'S OLD & BIG. IT DOES SAY HDTV ON ITJA: How long has this been an issue? What happened right before this popped up?Customer: YES, THE MENU WORKS, I'VE TRIED TO DO MY OWN DIAGNOTIC ON IT, NOTHING WORKS. IT'S BEEN AWHILE. THE TV WAS PLAYING JUST FINE, I WAS MANUALLY DECREASING THE VOLUME, NOT REALLY WATCHING THE BUTTON. THEN ALL OF A SUDDEN, BLACK SCREEN. NOT LIKE THE TUBE BURNT OUT, BECAUSE THINGS SHOW UP ON THE TV, JUST NOT TV PROGRAMSJA: Anything else you want the Expert to know before I connect you?Customer: NO, THANKS

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.Initially, re-confirm and post back with the complete model number of the "...TUBE TV..."And is the TV directly connected to an antenna or cable feed?Or is there a cable box or even a satellite receiver?Or some other device? ...Internet connection?

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