Customer: "Oh, it's all working now. Thanks, but your software isn't very easy to use, is it?"

CASE 2

Customer: "Right! I demand satisfaction!"

Tech Support: "I see. Well, I'm here to try and help you. What kind of problem are you having?" Customer: "It's not my problem! The 'commuter' I bought six weeks ago just won't work! I can't do a damned thing with it!"

Tech Support: "I see. Do you mean it won't even switch on, or is it something else?"

Customer: "Don't try to sandbag me! I know my rights!"

Tech Support: "Sir, could you explain the problem you are having so I can better help you with it?" Customer: "I've called them all, AOL, Nildram, Tiscali, and none of them are any good."

Tech Support: "Ok, so are you saying that you're having problems getting on-line?"

Customer: "Look, it doesn't work! I want satisfaction!"

Tech Support: "Ok, well I need to ask you some questions to help you with the problem."

Thursday, August 10, 2006

OK... on this topic.. there's million facts on my head. well during my 8 days vacation..i been thinking... so here we are. by the way thanks to amy..for the idea.

Physically we're not the same.(boy and girl) same goes to mentally, action, emotion and etc..(dont have to elaborate)

It is normal for boys and girls to be attracted or admire one to anothers. we cant fight it..anyway for some reason, some people against the idea of BOY n GIRL being BESTFRIEND.

For those narrow minded, let me point out 1 major fact we are now in the 21st century, wake up!!!!For those born at the year of 1900 to 1950's i dont blame you, because during that era there's limitation of frienship.

I dont see the problem for US male and female to be bestfriend. Some parents against the relationship and my mom fall under same category. i dont blame her. so i give and take. so here some fact pointed out by mom.

1. male and female, dont mix : BEST friend.

2. we some how have feeling toward each other.

3. there's a limitation / borders

4. we will have issues on FEELING ... hmmm ??? falling in love

5. society still on YELLOW light... for pete's sake..wake up

and the list goes on blah!blah!blah!

So here what i think. BESTFRIEND does not limit into same gender, we're all HUMAN am i right. if you dont think so... you must be a DOG! To be or not to be BESTFRIEND that the question! (eleh macam hamlet) Take an example AMY and I.. we been BESTFRIEND for 4 years now (correction 5 years!) of cause in some area we're totally different. i enjoy to be with her (excuse me not 24/7 be with her) we share joke, problem, work load (we work under the same roof) or you can say partner in crime. During 5 years know her, i dont have any issues with her. Her boyfriend and my girlfriend are cool about that. Amy not just bestfriend, more to little sister. And i proud to say that. We hang out till midnite, outing together, having the same hobbies, we exchange knowledge. (thats include CELINE DAYA)

For me, it's all about you as a person not because you're female or male. I dont understand what gender got to do with friendship???. Well of cause boys and girls has differences, no doubt bout that. one way or another some of us (boy & girl) having the same like and dislike.

MUTUAL : respect, interests and understanding.

For us "malaysian" when we saw a boy and a girl walking together, joking, having fun, having dinner or lunch together.. oohh must be couple or lover.. screw *#@%*^ (censor) you. Attraction between each other, that we have to analyze. Between me and my girls bestfriend (i have a few actually) no hanky panky... not that they are ugly or something you got that wrong... duh! some of them.. ehemmm drop dead gorgeous.. and good looking.. man will burn looking at them.. hehehe.. i'm blind if i dont notice this..

My special girlfriend - she never came close to a BESTFRIEND... she only casual friend, knowing her through friend..(you should know what CASUAL friend)..

Tuesday, August 08, 2006

I woke up at 6.15am this morning. and ready for work. damn early!!By 7.50am i already "lepaking" at mamak stall near KLCC.. breakfast..Good GOD... it will be a very very long day.. HAZE killing me softly..i read The STAR - read bout OUR malaysian PM and few COMPLAINT and COMPLIMENT on AIRASIA AND MALAYSIAN AIRLINE.. duhAnd i wonder WHY????The route on the new air service provider and also the $$$ for each destination. pop a question in my head.WHY DAMN EXPENSIVE then Malaysian Airline?? what i heard before this, they said will keep the price as normal (same as previous fare provided by MAS) Bloody hell...

MIRI-LIMBANG and LIMBANG-MIRI route use to be RM45.00++ for twin-otter

and RM68++ for fokker, and now the fare SKY-HIGH. >:

Dont tell me because OIL price.. what i know about this new service provider

: sub-con from AIR ASIA..

hmmm sure services level hope the same standard as MAS.

If you read today paper THE STAR under star BIZ.. i agree with the point, pointed out by the writer. for some people this is not a big deal.. butfor me(frequent flyer).. there's an issues.. I KEEP this ISSUE OPEN and will follow up time to time :)