Peter, it works fine when I do it manually or do a Find and
then click Replace. It only crashes when I click Replace all (which
I should have noted earlier). I have found this consistent within
the HTML view for these complex items. I can Replace all on regular
text or simple elements without a problem.

Are you aware that the RH Find/Replace does not do multiple
lines or extra spaces? Depending on the rest of the code that
precedes these values, you might find that you have to do them
manually because some values have wrapped to the next line. Either
that, or find a more robust tool like FAR or BK ReplaceEm.

Thanks for the Find straing! At Adobe, we have tried to
recreate the scenario with the exact string and as well as
mutations of it but RH HTML did not crash. If you are still facing
this problem, our suggestion would be to break down the string in
two parts and then use Replace all functionality.

I'm searching for the product name that does not yet have a variable with Find and Replace in Files, and replacing it with the variable code.

The crash first occurred only when I clicked Replace All. Then I accidentally clicked it and it crashed again. Is there a specific problem with using variables with the Find and Replace in Files feature>

I reported this to Adobe support almost 3 weeks ago with a bronze (email) support contract and there is still no resolution. I tried this in other projects and it works fine. I FTPd my project to Adobe 2 weeks ago and they haven't been able to resolve the problem. (They haven't said whether or not they could reproduce the problem.)

I rolled back the changes I had in source control and now just got the same appcrash error trying to use the Edit > Find and Replace in Files feature. This is so frustrating because I have to rebrand several RoboHelp projects with hundreds of topics each. I'm having to go file by file to find and replace text.

I haven't had this problem in the 11 years I've been using RoboHelp. Very strange.

I'm not trying to replace the text with a variable now. I am just searching for Track-It! and replacing it with BMC Track-It!. I have tried it on a different computer where I had checked in all the files, then copied the project to an external hard drive and opened it, with the same problems. This is project specific -- it's not happening with my other projects. I can't share the project unfortunately. I really appreciate your help though.

Sorry, I just meant an external Find and Replace (FAR) program; not any specific one. There's a whole bunch out there. Just make sure that you've got a copy of your project zipped up as a backup - FAR programs can make things go sideways real fast.

Regardless, I agree with Jeff that using some other tool may solve your problem provided you can back out if things go wrong. Presumably you would just discard what you have checked out and start over as you have source control.

Adobe support got back to me. There was something wrong with one or more of the variables. They were able to reproduce the problem. We don't know, though, which of the variables was causing the crash and why. I deleted the variables and selected the option to convert the variables to text. Now the Find and Replace in Files works. I only tested Replace, not Replace All in File or Replace All in the Find and Replace in Files dialog. But this will work for me.