January 26, 2012

In the night between Thursday and Friday 26-27th January RefWorks will carry out maintenance on the Utrecht University database. This is in order to solve recurring access and performance problems. It is planned between 0:00 and 3:00 AM and should not take longer than 45 minutes. You will see a maintenance message if you try to log during these hours.

UPDATE: Apparently it is taking RefWorks much longer than expected to reset the servers our database is running on. As soon as we have more information we will get back to you.

UPDATE 2: RefWorks seems to be up and running again. UU staff and students: please inform us (bibliotheek [at] uu.nl) and RefWorks of any remaining performance issues.

Problems with accessing accounts and slowness now seem solved. If you still encounter problems please contact RefWorks helpdesk at support [at] refworks.com or (for UU students and staff) the library at bibliotheek [at] uu.nl

January 25, 2012

You may experience intermittent problems with logging in and slowsness of RefWorks. This happens on as well as off campus. We are in contact with RefWorks staff and will post a message here when the problem is solved. This issue arose January Monday 23rd.

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Ref4UU aims to bring together news, knowledge, experiences, questions and answers of all those in the Utrecht University community using Refworks or other software and sites to manage references. Although better use of Refworks is the primary goal, discussion on CiteUlike, Connotea, Endnote, BibTex, Mendeley, Reference Manager, Zotero and others is also welcome.