Tag Archives: opal retailer

Two and a half million cards issued and rising, 1800 retailers and growing – the signs definitely suggest the public, as well as retailers, have taken to the Opal card in a big way.

That distinctive ‘ding’, as the machine reads the tap on or off of yet another traveller’s Opal card, is becoming a sound as synonymous with Sydney as the squawk of a cockatoo or the honk of horns at rush hour.

It’s now the transport ticket of choice for the majority of Sydneysiders, even surpassing paper tickets – which will eventually be phased out in favour of the Opal card. It’s also just been rolled out across the Sydney Light Rail service, meaning travellers can use their Opal card across the entire public transport network from Bathurst to Bondi and Dungog to Bomaderry.

Former NSW Transport Minister Gladys Berejiklian was, not surprisingly, glowing at the uptake of Opal by people in NSW and by travellers to the state.

“It’s great to see so many customers embracing Opal and enjoying the benefits of cheaper and convenient travel. To be at two million Opal cards at this stage of the rollout is phenomenal,” Ms Berejiklian said.

“From Penrith, Panania, Newcastle and Kiama – no-matter where I go people tell me how much they love Opal.”

The rollout of the Opal card has also been extended to full time tertiary students, meaning tens of thousands of new customers can now apply for cheaper and more convenient travel.

Seven tertiary institutions have now gone live with the concession Opal card, with eligible students from the University of Sydney, University of NSW, University of Notre Dame, Australian Catholic University, The University of Wollongong, Macquarie University and Navitas English already able to apply for their Opal card.

“Eventually more than 250,000 tertiary students will be able to apply for the Concession Opal card and get a 50 per cent discount on the already cheaper Adult Opal fares for trains, buses, light rail and Sydney Ferries,” Ms Berejiklian said.

Opal sites are prioritised based on location, but if you are interested in becoming a possible future site, you can call customer service on 1300 301 408 or email epaysupport@epayaust.com.au.

Nick Theos’ Lucky Charm store is enviably placed when it comes to Opal card retailers. He is situated mere metres from one of the busiest public transport hubs in Sydney – Town Hall Station.

“On average we do an Opal recharge every 30 seconds,” Nick said. “In rush hour, it could be up to three or four a minute, and we can do 500-600 a day.”

Those numbers seem phenomenal, and with a return of 2.5 percent for every transaction, the benefits start to add up.

“It does bring more people to the store and that is an opportunity for us to sell them other things and receive impulse purchase.”

The Lucky Charm store, in the lower ground level of the Queen Victoria Building, was one of the first retailers to be granted the right to sell Opal after being included in an initial trial period over a year ago.

According to the Newsagents Association of NSW & ACT, ePay are now denying new applicants who wish to become Opal card retailers. There are currently just over 1,800 retailers, including every 7Eleven, a handful of Woolworths stores, and an assortment of newsagents and other outlets,

Newsagents across NSW who have recently submitted applications to become Opal Card Retailers via Epay Australia have been denied and/or placed on a waiting list.

Epay Australia have confirmed that they have reached their quota and will work with Transport NSW to assess applications on a case by case basis.

Will be interesting to see how this plays out, with the announcement of separate Opal vending machines this year (starting with top up only machines).

Hopefully this is only a minor break before continuing with bringing more retailers onboard, as 1800 sure seems like an arbitrary number…