In the current economic climate, knowledge and information services and corporate libraries are under huge pressure to demonstrate their value to their organisations.

A number of high profile organisations have made some dramatic changes on how these services are delivered to their internal customers. Some organisations have taken the outsourced/offshored route, some are working with intermediaries and partners to provide shared services, many organisations are using a combination of these services.

Are these new models more efficient? Do they really deliver the perceived benefits? How are these benefits measured? How do existing employees feel after they have been transferred to another organisation? What impact is there on innovation, creativity, continuity and retention? Does it matter?

Our panel will present their views and open the discussion. This will then be followed by a networking opportunity over drinks and nibbles.