If you see the block of ice is off the cold plate and it's just sitting there on the cutter grid melting then the cutter grid is bad so it's not working properly so if that's the case replace the cutter grid. If you have any questions let me know, I have linked you to the part below:

PLEASE take into consideration we are on the honor system for our time, I Kindly ask you to rate my service BEFORE YOU LEAVE TODAY by clicking 3 or better on the STAR RATING SYSTEM at the top of your page or wherever the 5 star rating system is located on your page (sometimes it's hard to find but it's there).

Also be aware that this rating is for the quality of my response, not a rating for the overall experience you have had on this site.

Rating me will not in any way affect the amount you agreed to pay for the question. This will also allow you to get directly back to me for FREE follow up questions.

Before leaving a negative rating please discuss it with me first so I can have a chance to remedy the issue. Thank You!

You can try unplugging the unit for about 10 minutes and plugging it back in and see if it resets and works properly if not you will need to figure out which scenario above is happening and replace the appropriate part.

my ice maker is not working properly JA: What's the make and model? And can you guesstimate how old it is? Customer: model FGHB2866PFGA JA: Do you plan on doing the work yourself? Customer: yes JA: An… read more

I have a model Gx5shdxvb01 refrigerator with the ice maker located in the bottom. I'm only getting 6 volts to the four pin connector mounted to the back wall of the freezer where the ice maker plugs i… read more

water is gushing out of ice maker. Ice maker has not worked for months. it was making a noise for last few days days like a pump running but no water filling the tray. Now it won't shut off. It stoppe… read more

The ice maker just quit frig modelWRS576FIDB02 The ice maker NTPV303WA1,W10798411, DC12V 5W(###) ###-####made by Nidec Sankyo China. We have replaced the ice maker , Checked the water suply, The water… read more

Hi. My Samsung RF267AERS ice maker is not freezing the water in its tray. It is getting water, I can hear the motor turning when I push the water/ice activator (on the outside of the door), but the wa… read more

i have a side by side with an ice maker. the ice maker makes hanging pencil like ice.now nothing at all. freezer is a little warm refrigerator a little cold. in the past i cleaned large separate ice m… read more

I have a Maytag refrigerator with ice maker, The ice maker works but there is water leaking from the back of the freezer. The water drips down inside the refrigerator. I purchased it in2014. Is there … read more

Just replaced ice maker a week ago. New ice maker didn't seem to make enough ice. Came in today to hear the fan screaming, there seems to be a problem with the fill tube, took a hair dryer melted ice … read more

My ice maker is not making ice JA: What's the make and model? And can you guesstimate how old it is? Customer: My ice maker is not making ice JA: Do you plan on doing the work yourself? Customer: If I… read more

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.