Let Your Voices Be Heard

FridaySep30th2011

Let Your Voices Be Heard

Submitted by adminin Just For Fun

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Earlier this week, I took the opportunity to post my first-ever edition of “The President’s Rant” as a new feature on the MeloTel Blog. To be honest, it probably wasn’t my first actual rant, and I’m guessing it won’t be my last! But it sure caused a stir by getting quite a bit of positive feedback from readers and friends.

The overall response was that it was an empowering move to write about my frustrations with Tim Horton’s and its alternating queue issue at one of its Pickering locations. In my last blog, I complained about an incident this week, that outlined how the queue is a failed concept.

Believe it or not, shortly after the incident, I had a discussion with both Tim Horton’s head office and the district manager for the popular coffee and donuts spot. They have ensured me than an inquiry has been opened, as I am not the only one to have complained about the issue.

They did mention, however, that my complaint was the loudest! For anyone who knows me, they know that I am as honest as they come. So if I feel that it’s necessary for my point to be heard, I’ll make sure that it is heard…and by a lot of people. Considering that this attitude has been so “empowering” for me and certainly for others, I wanted to share my views once again.

Voicing your opinion is something that some people seem afraid to do. You know the phrase “the customer is always right”? Well, that only came to be after SOMEONE opened his or her mouth and made a complaint. Now, this isn’t a call for customers to complain all the time about everything.

But it is a push for those who may feel that the companies that they are dealing with aren’t treating them with the respect they deserve. I have personally spoken to many clients who tell me that they “couldn’t be bothered” to complain to their previous phone company when things were not working out.

It wasn’t until they found an alternative in MeloTel that they finally decided to let their voices be heard. And it was with a resounding “GOODBYE!” to their previous providers. It’s important to know that while you are a customer of a business, you have the right to get the service you’re paying for. What’s the worst that could happen if you bring a problem to the attention of a company anyway?

You don’t work for them. They can’t fire you! I’ll be sure to let you know what happens with the current Tim Horton’s situation that I’ve complained about. Let’s hope we can put a stop to “drive thru rage” in Pickering once and for all. And thank you to everyone who has supported me in this quest!

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The service we are provided by the team at MeloTel is amazing. After two failed attempts with two other web design companies we were stuck with a web page that didn’t showcase what we did. We were looking to create a colorful and eye catching web site which MeloTel made happen. The team at MeloTel listened to what I wanted and took it to the next level. The web site we have now far exceeds what I had expected and the whole process was seamless. Thank You John for everything you and your team did. Bonnita Calhoun Stellar Signs & Graphicsread more

The staff at Melotel are always professional and polite. Whether I am calling about my phone service or website hosting they are always accommodating and help to find solutions to any issues. They have a full suite of services I can't wait to take advantage of. Best Phone and technology company I have ever had the experience to work with. Keep up the good work.read more