Payment Protection Guarantee

Best Rate Guarantee

This guarantee applies to holiday rentals in Cape Town, arranged by HRCT, ranging from 5 days to 30 days in duration

HRCT will offer a lower rate to a customer, if the customer is quoted a rate lower than HRCT's quote by a property owner or a licensed real estate agent for the same property and dates

If the customer has paid for the booking, HRCT will refund customer the difference up to a maximum of 10% of the total rental value or the difference in quotes, whichever is less

Customer must provide copy of a bona fide quote from a legitimate business / agent or property owner within 10 days of signing of a lease provided by HRCT for a holiday rental property in Cape Town. Quote must be an "Apples to Apples" comparison for the same property, same dates and include the same terms and conditions for the rental; advertised prices are not considered as quotes, as there can be deceptive advertisements

Customer may not make a claim, after 10 days have passed, after either signing of a lease or paying a deposit; A claim must be submitted within the 10 day period by email to HRCT