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faq

I. Buying a TONICS article

Where can I buy TONICS?TONOCS is offered by many specialist retailers all over the world. If you are looking for a retailer in your area, please use our Storefinder. Here you can easily see which store is offering our range near you. If there is no dealer in your area, many of our retailers offer the possibility to order online. Have fun shopping!!

Why is it not possible to buy items directly on this site?

TONICS is a brand of Schockemöhle Sports, which is a wholesale company – this means we do not sell our products directly to the retail customers, but work together with specialist retailers all over the world that are offering our product range. Therefore you will only find an overview of our standard range and the changing seasonal collections on this page. If you are looking for a retailer near you, please use our our Storefinder. Here you can easily see which retailer is offering our range in your area. If there is no dealer in your area, many of our retailers offer the possibility to order online.

Where can I find information regarding size, fit, care and similar?You can find information such as size charts, care instructions and material composition directly on the details page of each product. In section “Characteristics & Care” you will find all the important tips and information about your new products.

II. TONICS Customer Care

How do I contact the customer service?You can reach us by e-mail or telephone from 8 am – 5 pm on weekdays, here are our: Contact details.Please note that we are a wholesaler for equestrian retailers! Unfortunately, we cannot accept orders or claims from retail customers. If you would like to buy our products, please have a look at our “store finder“. In case you have a product complain, you should be able to find the necessary information in the section “Complaints”.

My product is damaged – what should I do?We set high value on the quality of our products and want you to be satisfied with all our items. Due to the fact that we are a wholesale company and do not sell directly to retail customers, claims are handled by the retailer where you purchased the product. Here you can find additional information: “Complaints”.

I would like to add TONICS to my product range as a retailer – who should I contact about this?We are delighted if the TONICS footwear can convince more retailers. For direct contact with our sales team simply use the following mail address: info@tonics-shoes.com

III. TONICS Quality

What leather is used for the products of TONICS Shoes & Chaps?As a premium producer, we primarily rely on high quality standards and therefore only use high-quality leather for our products. All leather items have in common that we only use vegetable tanned leather. In contrast to chrome tanned leather, it saves he environment during its manufacturing process and significantly reduces the contamination of the groundwater. In addition, vegetable tanned leather prevents allergic skin reactions in humans and animals – since horse and rider have direct skin contact with our leather items, we set high value to the fact that the used materials do not affect the health in any way.

IV. TONICS Sponsored Riders

Is there the possibility to be sponsored by you?We regularly support projects & competitions and work with various professional riders – but unfortunately it is not possible for us to satisfy the numerous messages with sponsorship requests we receive on a daily basis. We plan our professional rider squad carefully in advance.Please understand that these activities already fully exploit the free budget for sponsoring and we can only award further sponsorships within our planned marketing campaigns.

Where can I get the outfit of the sponsored riders?The collection for our sponsored riders is especially designed for them and not available in stores. We are hosting giveaways from time to time were we are offering a limited number of TONICS outfits for the lucky winners. Stay tuned and follow our social media channels to not miss any updates.