The tour description makes this sound like a small group ("driver meets you with a minivan", etc) -- don't be fooled. This is a huge tour group.

The tour operators are unorganized and unprepared. In answering questions from my mother-in-law, they were absolutely rude to her, dismissing her and refusing to answer her questions. Once on board the packed bus, we had to drive into Naples (adding 30-45 minutes) to pick up three people who were at the central bus station instead of the dock.

We booked this tour through Viator with the assurance that we would be able to take this excursion; however, AFTER we were on the bus and through Naples, the guide announced on the intercom that, for people from our ship, we wouldn't be able to go to Sorrento as they wouldn't be able to get us back to the ship in time. The staff wasn't at all apologetic and, as with everything else, they struggled to organize and sort of solution to the problem.

Our guide in Pompeii spoke poor English -- I could see that she struggled to answer simple questions from folks in the tour.

Our guide, Joe, met us at the port and took us on a circuit around the Monaco Grand Prix track. After that, we drove along the beautiful coastline for a look out over Nice, then into the market in Nice, another scenic route to Eze, lunch in the old city, and an additional scenic drive looking out over Monaco.

This was the highlight of our extended European vacation. Joe was an excellent guide and, more importantly for us, he took great care of our 81 year old mother, making sure that she had everything she needed and that she could participate in our activities. If you are thinking about booking this excursion, go for it -- it's wonderful.