Acting as the key 'middle man’ coordinating with the customer, the mobile network, our suppliers, couriers and internal departments; and

Building and managing internal relationships with other teams and departments.

The successful candidate

will possess the following key skills:

Previous Customer Service experience (desired);

Personable and approachable manner;

Passionate about providing an excellent service with every customer interaction;

Driven to go the 'extra mile’;

Enjoys working with and speaking to people;

Is able to remain calm and work well under pressure;

Communicates in an open, candid and consistent manner;

Is able to work as part of a team;

Must be aware of market trends and changes in the industry;

Time management - must be able to manage workload efficiently; and

Confidence and capability when handling complaints.

This role is office based, and located at our office is Shoeburyness, Essex.

Occasional travel may be required to attend meetings at customers’ premises or our regional offices in line with the business needs.

About Onecom

Onecom is the UK's Largest Independent Business Telecommunications provider, offering Fixed-Line, Mobile, IT & Broadband solutions to over 300,000 Businesses. Onecom operates 12 offices across the UK and employs over 400 staff.

It is one of the UK's fastest growing technology companies and has been awarded Vodafone Platinum Partner of 2011, 2012, 2013 & 2014 and the Total Communications Partner for 2015, 2016 & 2017 - the highest accolade from the network.

Due to the high volume of applications, we are unable to notify unsuccessful applicants. If you have not been notified of the outcome of your application within four weeks of applying, please assume you have been unsuccessful on this occasion.

What’s on offer?

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