Waterford travel agent investigated for failure to provide services

A Waterford Township business is under investigation by local and federal law enforcement officials after it failed to provide services to paying clients, according to a media release from the Waterford Police Department.

Officials say several victims have called on Penny's Personal Travel, a travel services company, after the business allegedly failed to book trips for clients who did business with the company.

Waterford police served a search warrant at the travel company, located at 5451 Victoria Blvd., on March 20, and seized records and other items. Detectives are reviewing the records and working with local, state and federal authorities to investigate the complaints.

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A search with the Better Business Bureau shows that Penny's Personal Travel is not BBB accredited. It also shows Penny's has an "F" rating.

Factors that allegedly lowered the rating, according to the BBB website, were 14 complaints filed since September 2012, and the administration's failure to respond to at least 10 of them.

The site elaborates that one complaint dealt with billing issues, three involved delivery issues and the remaining 10 had to do with problems with the product or service.

No one from the travel business was available for comment Tuesday afternoon.

To learn more, visit pennysersonaltravel.com. Those with information about this case are encouraged to call Waterford Detective Christopher Belling at 248-618-6042.