I've sent a couple of emails (regarding a product reduction within 30 days) to Britney and also the generic [email protected] account which I was informed was no longer in use - Can someone assure me that my email will be answered and not just vaporise into a black hole?

I don't think it would be appropriate for me to say here who told me, as it would not be fair on that individual. Having followed the link above, it seems backward to me - surely tech support issues would go to [email protected] and customer service requests to [email protected], not the other way round ?!?

Okay, first I don't know what you ordered i.e. how expensive the whole lot/single item is.

Second, I don't know how you paid for it.

Of course, this could be a problem on DAZ' end, but as you said that money has gone from your account I assume it may have been PayPal?

Now, if it was thru PayPal, they may not cleared the transaction/passed the money on to DAZ...?

I had that when I had set up PayPal just against a bank account long, long years ago: there would be a 7 day delay before it was cleared by PayPal and I actually always had to contact DAZ to tell that that the money was now with them and that they should change the order to "completed" (or even switch it over from "cancelled" to "completed").

So, whatever, whyever you're order hasn't gone thru, obviously as adamr001 he has already passed this on to somebody so, knowing DAZ, if they can do something, I'm sure they are going to do something...

As you are painting the whole thing rather urgent, and again I don't know how expensive the whole order was, best I'd suggest is just to order again.

If it maybe was a glitch in the order process(ing) your order should go thru just fine and you should shortly have access whatever you need.

And obviously, with the normal 30 day satisfaction guarantee DAZ offers you should be fine cancelling the other order.

Only thing, once more I don't know how much you spend, but I'm not sure DAZ does a refund to your bank account/credit card/PayPal but rather adds credit to your DAZ account. I was always fine having a bit more money to spend at DAZ3D ;-)

As a professional artist/vendor I have never had this happen before, and when I order something it is usually because I need it and I need it - then.

So as for relaxing - I have been patiently waiting for a week now. The order was over $40, I am not willing to pay for it a second time and take the chance, just to get store credit in the end. I already thought about that and its just not worth it.

The email I got from paypal - which is how I paid - said that DAZ3d had to finish processing the order, not paypal.

I am not willing to take a chance like I said to order a second time, pay over $80 and either be able to download or not. Clearly there was an issue with the order and as far as I know someone needs to go in and mark it as paid and finish processing the order, thats what I understand from my paypal account.