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If the payment is not made in 24 hours from the purchase without any notice, the order will be canceled unless the buyer contacts me in advance to let me know when the payment will be made.

California residents will be charged 9% sales tax on the total amount (excluding the shipping charge).

Returns & exchanges

We gladly accept Refunds and Exchanges excluding custom-made orders, and they will be processed as quickly as possible.

PinKixx offers customers One Year Replacement Guarantee (starting January 1, 2015). Jewelry returned within 60 days will be replaced at no charge. After this, a $5 per item handling fee is required. Please contact us first for any replacement to get the processing details.

One Year Replacement Guarantee is published on every Customer Purchase Receipt. A copy of the Customer Invoice/Purchase Receipt is required on all returns and exchanges.

One Year Replacement Guarantee excludes Final Sale items. You can enjoy a huge discount on Final Sale items, but because the item will not available once it’s gone, Lifetime Replacement Guarantee is not available for Final Sale item. Of course, you can still contact us for any damaged item during the shipment.

For Refund, please contact us within 2 WEEKS (for international shipping, within 4 weeks) from the shipping date. The customer will be responsible for shipping charges related to the exchanges unless the original item was damaged in mail. Please return the unused item in the original package within 4 WEEKS (6 weeks for int'l mails) from the shipping date. Most pieces may be resized free of cost (the customer pays return shipping) or at the cost of any added materials.

All items in "final sale" section are last ones. No more production will be performed, and no exchange or refund will be accepted unless damage goods are delivered.

For Non-delivery USA items, please contact us within 2 weeks from the shipping date. For Non-delivery Int'l items, please contact us within 4 weeks from the shipping date. We'll work it out with the customer as fast as we can. Non-delivery items with delivery confirmation that is indicated to be delivered in the USPS record can be also directly claimed to USPS. If the tracking record on the package indicates that the package was delivered, PinKixx is not responsible for the loss.

Non-delivery USA items sent with insurance or via Express mail are eligible to be refunded immediately upon request. Non-delivery international items sent via Express or registered or insured mail are also eligible to be refunded upon request.

We gladly accept Refunds and Exchanges excluding custom-made orders, and they will be processed as quickly as possible.

PinKixx offers customers One Year Replacement Guarantee (starting January 1, 2015). Jewelry returned within 60 days will be replaced at no charge. After this, a $5 per item handling fee is required. Please contact us first for any replacement to get the processing details.

One Year Replacement Guarantee is published on every Customer Purchase Receipt. A copy of the Customer Invoice/Purchase Receipt is required on all returns and exchanges.

One Year Replacement Guarantee excludes Final Sale items. You can enjoy a huge discount on Final Sale items, but because the item will not available once it’s gone, Lifetime Replacement Guarantee is not available for Final Sale item. Of course, you can still contact us for any damaged item during the shipment.

For Refund, please contact us within 2 WEEKS (for international shipping, within 4 weeks) from the shipping date. The customer will be responsible for shipping charges related to the exchanges unless the original item was damaged in mail. Please return the unused item in the original package within 4 WEEKS (6 weeks for int'l mails) from the shipping date. Most pieces may be resized free of cost (the customer pays return shipping) or at the cost of any added materials.

All items in "final sale" section are last ones. No more production will be performed, and no exchange or refund will be accepted unless damage goods are delivered.

For Non-delivery USA items, please contact us within 2 weeks from the shipping date. For Non-delivery Int'l items, please contact us within 4 weeks from the shipping date. We'll work it out with the customer as fast as we can. Non-delivery items with delivery confirmation that is indicated to be delivered in the USPS record can be also directly claimed to USPS. If the tracking record on the package indicates that the package was delivered, PinKixx is not responsible for the loss.

Non-delivery USA items sent with insurance or via Express mail are eligible to be refunded immediately upon request. Non-delivery international items sent via Express or registered or insured mail are also eligible to be refunded upon request.

Shipping policies

For paypal payment orders, your order will ship to the address you provided in paypal payment, but it will be checked with etsy address. If the two addresses are different, we may contact you to verify the correct address in order to give you the fastest and better delivery. For etsy direct check-out (by credit card), the package will be shipped to the address in etsy order. Please make sure the shipping address is correct in the order. If the shipping address in the order was incorrect, PinKixx jewelry is not responsible for non-delivery and the buyer has to pay for re-shipment.

The processing time for each item is provided in each item description page. Made-to-order items are usually ready to ship within a week. For custom orders, a time frame will be provided in advance. During Holiday sale period, shipments are made more frequently than usual.

The shipping fee is provided for each item, and the item(s) will be delivered by USPS First Class Mail unless indicated differently in the purchased item description. Delivery confirmation within the US is included for most orders.

If your country is not included in the shipping option, please contact us for a special listing for you.

FREE INSURANCE will be provided for USA orders more than $100 (before the shipping or CA tax). For Int'l orders more than $150 (before the shipping), the package will be sent via USPS Registered Mail with a tracking info or USPS Priority Mail without additional charge. For any orders more than $250 (before the shipping or CA tax), Signature Confirmation will also be included at no extra charge unless the buyer waves it.

All orders are safely wrapped and shipped in a padded envelope. Also most items in PinKixx shop are delivered in gift boxes.

***GIFT ITEMS***

If your purchase is a gift, a memo with your message may also be included upon request. Use the "message to seller" box when ordering for this request, or click on "contact" at any time for any question or request regarding your gift item.

***NON-DELIVERY ITEMS***

Please be responsible to check if your package is arrived in reasonable time. Almost all packages including international ones get delivered in 1 month from the shipping date. Please, please, please, CONTACT US IF YOU DON'T RECEIVE YOUR PACKAGE WITHIN 1 MONTH. If you don't receive your package but don't contact me within 1 month from your purchase date, no rearrangement will be made. Please be responsible to contact us if you do not receive your item within 1 month.

For paypal payment orders, your order will ship to the address you provided in paypal payment, but it will be checked with etsy address. If the two addresses are different, we may contact you to verify the correct address in order to give you the fastest and better delivery. For etsy direct check-out (by credit card), the package will be shipped to the address in etsy order. Please make sure the shipping address is correct in the order. If the shipping address in the order was incorrect, PinKixx jewelry is not responsible for non-delivery and the buyer has to pay for re-shipment.

The processing time for each item is provided in each item description page. Made-to-order items are usually ready to ship within a week. For custom orders, a time frame will be provided in advance. During Holiday sale period, shipments are made more frequently than usual.

The shipping fee is provided for each item, and the item(s) will be delivered by USPS First Class Mail unless indicated differently in the purchased item description. Delivery confirmation within the US is included for most orders.

If your country is not included in the shipping option, please contact us for a special listing for you.

FREE INSURANCE will be provided for USA orders more than $100 (before the shipping or CA tax). For Int'l orders more than $150 (before the shipping), the package will be sent via USPS Registered Mail with a tracking info or USPS Priority Mail without additional charge. For any orders more than $250 (before the shipping or CA tax), Signature Confirmation will also be included at no extra charge unless the buyer waves it.

All orders are safely wrapped and shipped in a padded envelope. Also most items in PinKixx shop are delivered in gift boxes.

***GIFT ITEMS***

If your purchase is a gift, a memo with your message may also be included upon request. Use the "message to seller" box when ordering for this request, or click on "contact" at any time for any question or request regarding your gift item.

***NON-DELIVERY ITEMS***

Please be responsible to check if your package is arrived in reasonable time. Almost all packages including international ones get delivered in 1 month from the shipping date. Please, please, please, CONTACT US IF YOU DON'T RECEIVE YOUR PACKAGE WITHIN 1 MONTH. If you don't receive your package but don't contact me within 1 month from your purchase date, no rearrangement will be made. Please be responsible to contact us if you do not receive your item within 1 month.

Additional policies

If you have any question regarding any item or your order, please feel free to contact us any time via e-mail or conversation. Except during vacation or personal emergency, all mails are replied within 24 hours.

If you have any question regarding any item or your order, please feel free to contact us any time via e-mail or conversation. Except during vacation or personal emergency, all mails are replied within 24 hours.

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.