LEADING MANUFACTURING COMPANY

About the Customer

The client is the world authority in advanced technology for magnetic, vibratory and inspection system applications. The company designs, develops, manufactures and markets magnetic separation, flotation, metal detection and materials feeding, screening, conveying and controlling equipment for process and metalworking industries.

The SNP Cloud Managed Solution

SNP provided Cloud Managed Services for the client in three tiers;

Incident Management

Advanced Insights &

Optimization Management

Incident Management

Incident Management is service defined by our SLA, and it’s focused on the following Cloud Managed Services components:

Alert monitoring, management, and validation. SNP configured a system that keeps track of the defined infrastructure to monitor and alert the client to any abnormal behavior. This service includes defining thresholds and setting up alert rules for abnormal activities. After receiving an alert, SNP validates and categorizes the severity, then manages accordingly.<

Prioritization of incidents. SNP prioritizes each incident, so that the best course of action can be taken to remediate each problem as per the potential and actual impact of the incidents.

Alert notification based on escalation matrix. SNP determines which parties need to be notified about an issue, and we escalate the alert as per the predetermined escalation matrix.

Advanced Insights

The focus of the Advanced Insights was on:

Root Cause Analysis of major and chronic problems. If an incident occurs, SNP determines whether the issue has the potential to repeat and provides advanced insights on the root cause of the issue.

Corrective action plans. After identifying the root cause, SNP defines and sets up corrective action plans to remediate the cause.

Reporting. The Advanced Insights services include monthly recurring reporting services that provide advanced insights into the current state of the managed workloads. The discovery reports of the Azure environment provide better visibility of what’s running on the customer subscription and if changes have happened over a period. Visibility of change is especially important in a growing infrastructure to understand:

Who has access to the customer environments.

What levels are the customer service plans.

Any changes that have happened to the customer environment in terms of services added or removed.

Price points based on the service types.

Current utilization of Azure services.

Health status of the Azure workloads.

Optimization Management

Optimization Management focuses on not only understanding the current infrastructure but also providing best practices suggestions on achieving better utilization and optimization of Azure services and workloads.

·Optimization recommendation for Azure workloads:

Based on the Advanced Insights reports, SNP will assess the current utilization of the Azure Resources and help determine whether any areas need to be optimized. Azure performance trend resources allow decisions to be made for changes and modifications at service levels and resource levels and SNP provides such recommendations to the customers.

· Timing and impact assessment of changes:

After providing recommendations, SNP will assess the impact of the changes, and prepare and assess the timeline to make those changes.

· Audit of optimized workloads to ensure conformity with best practices:

After the optimization recommendations have been implemented, SNP will make sure that the changed workloads conform with best practices and that they are compliant and highly available.

“SNP was brought in to pick up and take over a project already under way and they had to work fast to keep the project on track. They turned out to have a very efficient and responsive technical team with great project management that kept the project on-track and on-time. Highly recommended.”

Sr. Systems Analyst, at Smith and Wesson

“Our Office 365 migration from Google apps was an unmitigated success. The lion share of the success was due to SNP Technologies, our migration consultant, and their Engage, Design and Implement process. They provided a detailed project plan, complied with our aggressive timeline, managed and controlled all risks and scope creep associated with the migration and, most importantly provided innovative solutions to accommodate our limited budget. Cost-effective, efficient, a seamless migration, the right ingredients for a successful project start to finish”.

CIO, at State University of New York of Old Westbury

“SNP has been a tremendous asset in the transition of our digital signage application from locally-hosted servers to Microsoft’s Azure cloud service. Their team has both breadth and depth with Azure and its many offerings.”

Technology Director, at Yale School of Medicine

“We are a data-driven organization and data is our lifeblood. We needed to implement an enterprise data warehouse and analytics capability efficiently and on budget with our in-house team. Having worked with SNP on previous projects allowed us to build a trusting relationship. We also observed and benefitted from their expertise with Microsoft Cloud technologies. SNP has augmented our staff by covering all our data warehouse and analytics expertise gaps. They have also worked closely with our organization to create a realistic budget for the project. We could not have successfully taken on this project without SNP’s partnership.”

SNP took the time to sit down with me and develop a long-term plan utilizing the latest technology and helped determined how to leverage it the best for our application.Rarely do you find a partner willing to go the extra step to really learn how you operate and align the technology with the business