By Phone

Call Cumming Utilities at (770) 781-2020 and pay via credit or debit card over the phone.

Our friendly customer service representatives are ready to assist you with paying your bill or establishing service.

Auto Pay

Set up automatic payment through our convenient checking, savings, credit/debit card account auto-debit service. Please fill out the Auto Pay Form and fax or mail it back to Cumming Utilities at the following address:

Reconnection policy

If your water service has been disconnected for nonpayment, please call (770) 781-2020 or come by City Hall and remit payment-in-full to re-establish service.

Once your water service has been disconnected, a reconnection fee of $40.00 will be added to your bill. In addition, if you have a returned check, a returned check fee of $25.00 will be added to your bill.

Once you have paid your water bill in-full, the City will reconnect your water service. However, the City will not reconnect your water service until the next business day.

To establish service, please come to City Hall and present a picture ID and a copy of your deed, lease, or rental agreement. Also, you may fax your residential service application, a picture ID, and a copy of your deed, lease, or rental agreement to (678) 455-1248. Or email these documents to aingram@cityofcumming.net

DEPOSIT: A $125.00 deposit is required at the time of this application to establish service. Please make your check payable to the City of Cumming. This deposit will not bear interest and will be deposited into the general fund account of the City of Cumming. If you plan to move from this location or wish to terminate your service, it is YOUR RESPONSIBILITY to notify the City of Cumming Cumming Utilities of the day that you wish to terminate service via the City’s Service Termination Form. Your service will be terminated and your meter will be read on that day. A final bill will be generated and sent to you during the next billing cycle. The $125.00 deposit will be applied to the final bill. Please provide the Cumming Utilities with a forwarding address so that the final bill and/or refund will be mailed to the proper person. If you are moving to another residence within the City’s service area and currently have a $50.00 deposit on file with the City, you will be required to pay an additional $75.00 to transfer service to the new residence. Your previous deposit of $50.00 will be added to the $75.00 and your account will then reflect a $125.00 deposit.

Senior Citizens Discount: If you provide the Cumming Utilities with proof of your age and if you qualify (age 62 or older), you will receive a discount on the water portion only of your utility bill. If you have questions regarding the City’s Senior Citizen discount, please request a current water, sewer, and garbage rate chart from the Cumming Utilities.

Delinquent Bill and Returned Check Policy: If you fail to pay your utility bill and the bill is 60 days past due, your service will be disconnected without notice. In order to have your service restored, you must pay your account balance in full and the City’s reconnection charge of $40.00. It is the City’s policy to terminate service without notice in response to all returned checks. A service charge of $25.00 plus the $40.00 reconnection fee will be charged for all returned checks.

Bad Debt: If you file for bankruptcy and are unable to pay your bill, you will be required to re-establish service and pay an additional (new) deposit of $125.00. If you vacate the premise and your deposit does not cover your final bill, the City will pursue collection of the remainder of the debt and may turn the account over to a collection agency, report each delinquent account to each of the three credit bureaus, and/or file a lien against your property. Other legal action may be pursued by the City in an effort to collect the debt.

NOTICE: In order to complete your request to establish water and/or sewer and/or garbage service, you must submit a copy of your Drivers License or a Georgia Photo ID along with either Proof of Ownership of the property (deed) or aRental/Lease Agreement along with this completed form.

Be advised that failure on your part to receive a utility bill does not excuse non-payment. In all cases, non-payment will result in termination of service without notice.

To establish service, please come to City Hall and present a picture ID and a copy of your deed, lease, or rental agreement.Also, you may fax your commercial service application, a picture ID, and a copy of your deed, lease, or rental agreement to (678) 455-1248. Or email these documents to aingram@cityofcumming.net

DEPOSIT: A $125.00 deposit is required at the time of this application to establish service. Please make your check payable to the City of Cumming. This deposit will not bear interest and will be deposited into the general fund account of the City of Cumming. If you plan to move from this location or wish to terminate your service, it is YOUR RESPONSIBILITY to notify the City of Cumming Cumming Utilities of the day that you wish to terminate service via the City’s Service Termination Form. Your service will be terminated and your meter will be read on that day. A final bill will be generated and sent to you during the next billing cycle. The $125.00 deposit will be applied to the final bill. Please provide the Cumming Utilities with a forwarding address so that the final bill and/or refund will be mailed to the proper person. If you are moving to another commercial facility within the City’s service area and currently have a $100.00 deposit on file with the City, you will be required to pay an additional $25.00 to transfer service to the new location. Your previous deposit of $100.00 will be added to the $25.00 and your account will then reflect a $125.00 deposit.

Delinquent Bill and Returned Check Policy: If you fail to pay your utility bill and the bill is 60 days past due, your service will be disconnected without notice. In order to have your service restored, you must pay your account balance in full and the City’s reconnection charge of $40.00. It is the City’s policy to terminate service without notice in response to all returned checks. A service charge of $25.00 plus the $40.00 reconnection fee will be charged for all returned checks.

Bad Debt: If you file for bankruptcy and are unable to pay your bill, you will be required to re-establish service and pay an additional (new) deposit of $125.00. If you vacate the premise and your deposit does not cover your final bill, the City will pursue collection of the remainder of the debt and may turn the account over to a collection agency, report each delinquent account to each of the three credit bureaus, and/or file a lien against your property. Other legal action may be pursued by the City in an effort to collect the debt.

NOTICES: All businesses must comply with the Cumming Utilities Ordinance and must install and maintain a proper backflow preventer just beyond the water meter before any water usage on the premise. The City may require that an RPZ backflow preventer and hotbox be installed just beyond the water meter. All backflow devices on the premise must be maintained and tested at least annually and the results of the tests reported to the Cross Connection Control Branch via facsimile at (770) 781-3470. For more information, please contact the Cross Connection Control Coordinator at (770) 781-2035.RESTAURANTS: All food service establishments shall install and maintain a properly sized grease interceptor. Interceptors shall be sized according to number of customers served but be a minimum of 1000-gallons, exterior, in-ground, and composed of concrete. Restaurant owner must ensure that interceptors are pumped out completely every 90 days and that a completed manifest has been faxed to the Water Pollution Control Division, Pretreatment Branch at (770) 781-2016. Please call the Pretreatment Coordinator at (770) 781-2018 for more information.

APPLICANT HAS 30 DAYS FROM THE DATE OF THIS APPLICATION TO COMPLY WITH THE ABOVE NOTICES. FAILURE TO COMPLY MAY RESULT IN LOSS OF WATER AND SEWER SERVICES, A FINE, OR BOTH.

In order to complete your request to establish water and/or sewer and/or garbage service, you must submit a copy of your Drivers License or a Georgia Photo ID along with either Proof of Ownership of the property (deed) or a Rental/Lease Agreement along with this completed form..

Be advised that failure on your part to receive a utility bill does not excuse non-payment. In all cases, non-payment will result in termination of service without notice.