My fiance is very upset as her pride and joy PRS-505 has given up the ghost she has had it nearly 14months and loves it but for the last 2 weeks its just said "reader starting up" and it won't go any further we have charged it via the mains for 12hours yesterday to no avail, i have done soft reset, hard reset and still nothing, i have phone Sony UK and they want £176 to have it looked at and repaired (i can get a new one for £179) I'm at a loss what to do has anyone got any ideas.

If the reader doesnt have enought energy in order to complet a simple reset process will have the same screen all the time , also if you charge the unit with the computer you have to be sure that the computer doesnt have the sleep mode feature on, because if it does for security purposes it wont charge the unit so you are just loosing your time, please do follow. connect the reader with the computer and check if you have a red light next to the power button, if you do, please charge the unit just for one hour, if you dont have a red light hit the reset button while is connect with the computer, we need the red light , after charging the unit hit the reset button and swicth the power button 3 times , the screen will flash and will get the starting up message and the main menu will show up...

If the usb one, it won't charge from the mains & is probably completely flat - try connecting it to a computer & look for the red led on the top to light up, but give it a while as it may not even have enough power to light that to start off.

(Or see if you can locate a generic PSP charger to charge via the round, yellow socket.)

***a quick question...Do you have any pdf files on the Reader? Sometimes large pdf files get stuck loading or a large amount of pdf files cause my reader to take forever to load. I've had to delete those files and then my Reader is able to start up.***