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After getting to our room, we found that these... - Review of Courtyard by Marriott Miami at Dolphin Mall

No rest for a business travelerI requested a top floor for quiet. Upon check-in, there were numerous families with 4-5 kids, running in the lobby, grabbing cookies off the front desk, and parents with ‘out of control kids’.After getting to our room, we found that these families with the kids, running up and down the halls with a 5’ fire truck. Apparently Mom found that acceptable. The kids proceeded to play in the elevators and halls for 30+ mins.We went down to the front desk and requested they change our room. I explained to the front desk that I was there on business and need a quiet room. We were then moved to the 2nd floor only to find more WIC (??) families with kids running through the hallways, up at 10 PM! We did complain again, but the noise did not end until after 11:00 PM.Will I stay here again on business? NO. Will I recommend anyone to stay here on business? NO!!With so many Miami options, as a business traveler, make the extra drive to stay elsewhere, even if your business is nearby.Never again.

Stayed April 2013, traveled on business

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Ask OcalaRoadwarrior about Courtyard by Marriott Miami at Dolphin Mall

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Leslie W, General Manager at Courtyard by Marriott Miami at Dolphin Mall, responded to this review,
May 13, 2013

Thank you very much for your review and comments. I truly apologize that your experience with us was not to your full satisfaction and that you were not able to get the rest you needed during your stay with us. While we try our best to control noise and issues while they arise, sometimes it is hard and I am really sorry to have failed you at that. We take a lot of pride in our hotel and service and would love to have you back with us in a near future; we will certainly make sure that you have a quiet room and a restful night sleep. Again, I apologize and thank you very much for your business and staying with us. If I can be of any further assistance please do not hesitate to contact me at leslie.weil@dimdev.com.

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Ok guys. I am writing this while i am sitting having breakfast in the mariott. I feel compelled to write as i am exhausted and hungry. Ok where to begin maybe with what they call ac in my room. It seriously is so noisy it woke me up on the hour every hour. The breakfast is ok but lord the food looks like it was cooked 2 hours ago and just left there. Location is good for shopping but thats it. More to report later

Stayed April 2013

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Ask IRISHTRINI about Courtyard by Marriott Miami at Dolphin Mall

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Leslie W, General Manager at Courtyard by Marriott Miami at Dolphin Mall, responded to this review,
May 13, 2013

Thank you very much for your review.We truly appreciate your business and your taking the time to respond. I am really sorry about your A/C, we take pride in the rooms and the condition of them and I am really sorry that was not what you experienced. I certainly hope we were able to take care of fixing it for you and that your nights following were restful. I apologize that your breakfast experience was not perfect either, we adhere to all food safety standards and cook the food as we go throughout the morning to keep it fresh. If you have any questions or concerns, or need anything in the future please do not hesitate to contact me at leslie.weil@dimdev.com. We value your business and look forward to having you back with us in a near future.Thank you and have a wonderful day!

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The hotel is located in very short walking distance to the outlet Dolphin Mall (with multiple restaurants) , close to Miami International Mall. Everglades Park is a short drive away. Parking in front of the hotel is free. The front desk staff is nice and helpful. There is free coffee in the lobby 24h/7d. Few free cookies on the side would be even nicer. Internet is free in the lobby and rooms. There are 3 very slow computers in the lobby with free internet and printing possibility. We had a nice suite with small balcony and a nice canal view. The room was very comfortable, with two TVs, a living area with a small kitchenette, microwave, coffee maker, refrigerator. The safe was very conveniently located in the bath area. There were two luggage racks, one in each closet. Air condition regulation was separate in the bedroom and in the living area. On the negative side, cleaning was not at its best. Few chips on the corridor floor were there for multiple hours, with nobody taking care to clean them. Some sugar on the floor of our room was not taken care off. Two bottles of water were complimentary only on the first day. I would be nice to get a replacement.

Room Tip: The courtyard view in nicer, but there may be noise from the street, especially on lower floors. The...

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Stayed March 2013, traveled as a couple

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Ask szynka about Courtyard by Marriott Miami at Dolphin Mall

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Beautiful place you wouldn't know it's 4 years old. The room was very nice, bed comfortable. Pool very nice size. They have a small restraunt order at counter. Lots of areas to sit in lobby or outside. Not a lot of restraunts around area or liquor stores. Hotel does sell beer at certain times

Stayed March 2013, traveled with friends

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Ask Shortypi23 about Courtyard by Marriott Miami at Dolphin Mall

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

This hotel hits above and below the belt. The whole time I was staying there the hotel staff was very confused,and did not know how to do their job. Especially, the day I checked in. The woman behind the desk took my card, and scanned it. She did not tell me anything about extra room fees, or that they going to put a preauthorization on my debi card for almost $700. I had almost $400 in gift cards, and the hotel staff had no idea how to deal with them. Most of the staff at this particular hotel were rude and uncaring. Only two of the hotel staff members were nice to me, and tried to help me. Other then that, the room was alright. Very dusty, towels were dirty, and the housekeeping kept taking my unused toiletries. Not to mention, they make their guests pay a lot of money for a below average breakfast. Seriously, they charge $10.95 for a cup of coffee and 2 eggs and 1 piece of toast served to you by an angry server. Then their breakfast buffet is run by a rude and slow staff, and it cost $12,95 for black bananas and a stressed out woman who makes you an omelette with all her anger and frustration. I tried to be nice to her, and all I got was an angry thank you for a tip, and dirty look. Finally, the manager is rude, and fakes kindness, and pretends there is nothing wrong with her hotel staff.. She must be daydreaming or something because my Semi-Marriot experience was hell on earth. I will never ever stay at "Oh so tropical below three diamond, stars, or circles hotel." So if I was going to recommend this hotel, I would be causing frustration to another future guests. I say, stay away from this Courtyard by a Marriot hotel.

Stayed March 2013, traveled with family

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Ask Littlemissy54 about Courtyard by Marriott Miami at Dolphin Mall

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Average Courtyard with an extra bonus of the Dolphin Mall being across the street. Its HUGE and there are dining options galore(PF Changs, Cheesecake Factory, Mojitos...) as well as a movie theatre. If you come for business, the Courtyard has a good meeting room with very efficient, helpful staff. I didn't use the pool, but it was clean and a good size. Downside for me were the planes overhead every 5-10 minutes and housekeeping staff that fought loudly and battled me for the elevators with their giant carts. But would stay here again due to location.

Stayed February 2013, traveled on business

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Ask Corina B about Courtyard by Marriott Miami at Dolphin Mall

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

My husband and I chose to stay here, at the end of or vacation, so we could do a little shopping before returning home. The location is great. It was easy for us to return to our room, and leave our shopping bags. Also, allowed my husband to take a nap while I continued shopping.The rooms were clean and the coffee was great. Having coffee available all day was sweet!The only drawback was finding used amenties on the counter top. The lotion was half empty and contained hair. I didn't even bother to complain, as most of the staff didn't seem to understand english.Breakfast is not included at the price of $208 /night. Because of the mall hours, and I usually like to have breakfast early, we had no real choiuce but to have breakfast at the hotel. The eggs were good, however the waffles were undercooked. The breakfast staff was polite.Other drawbacks there was no microwave or fridge in the room.

Stayed January 2013, traveled as a couple

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Ask Tricia R about Courtyard by Marriott Miami at Dolphin Mall

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Robert H, General Manager at Courtyard by Marriott Miami at Dolphin Mall, responded to this review,
February 13, 2013

Thank you for sharing your experience during your recent stay. Your feedback provides us with the insight needed to continuously work to provide the best quality of service to all of our guests. Please be assured our housekeeping manager checked into this immediately to ensure something like this does not slip by us again.

Thank you again for your feedback. We hope you will join us again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Courtyard by Marriott Miami at Dolphin Mall

Address: 11275 Northwest 12th Street, Doral, FL 33172

Location:United States > Florida > Doral

Amenities:

Bar / LoungeRestaurantWheelchair access

Hotel Style:

#3 Family Hotel in Doral

#4 Romantic Hotel in Doral

Price Range (Based on Average Rates):
$$

Hotel Class:3 star — Courtyard by Marriott Miami at Dolphin Mall 3*

Number of rooms: 1

Official Description (provided by the hotel):

The Courtyard Miami at Dolphin Mall hotel is West Miami's newest hotel in the Doral area, just steps from shopping, dining and more. Bass Pro Shops, CineBistro, Dave & Buster's, TGI Fridays, the campuses of Florida International University and the renowned Doral Golf Resort and Spa are all located nearby. Our elegant new design provides a welcoming lobby with wireless high-speed Internet access, a 24-hour business center, and sparkling swimming pool. ...more less

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Also Known As:

Courtyard By Marriott Miami At Dolphin Mall Hotel Miami

Courtyard Dolphin Mall

Miami Marriott

Miami Courtyard

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