The rental was very clean when we arrived. Everything was pretty much as advertised. There was plenty of space for 7 of us, and certainly enough beds for more people. The location is near Gatlinburg although quite a climb uphill. Also, Turnkey was very helpful and easy to contact when we had a couple issues. They responded quickly to install some bulbs at the front door, to light our gas fire place and replace a broken coffee pot.

The kitchen is equipped with just barely enough to get the job done. The rental will sleep 12 but you wouldn't be have enough dishes, or large pots and pans to cook for that group. It was a challenge to cook for 7. Also, after the property management got our fireplace lit, that was the last time it was on. We were not able to get the upstairs fire lit again. Very difficult to use. Although the cabin is very toasty and we didn't need much heat.All in all, it was nice enough to be comfortable. I personally did not like Gatlinburg at all and would not return to the area but would choose somewhere away from the commercialism and tourist traps.

On 10/30/2018 by Holly S.

Response on 11/10/2018

Hi Holly, thank you so much for leaving this review! We are sorry to hear about the issues experienced as far as the fireplace, light bulbs, and coffee maker and for any inconvenience this caused. At TurnKey, it’s our highest priority to make sure our guests have the best experience possible, but if problems do arise, we try our very best to make things right in any way we can. It looks like we were able to send someone out to fix these issues for you, and we are so glad you called our 24/7 guest hotline to let us know about it. Please let us assure you that we will take your feedback on the kitchen amenities into consideration! Thanks again for your patience and for being absolutely perfect guests. We look forward to you staying with us again! -The TurnKey VR Team

Housekeeping Review - Excellent

On 10/21/2018 by Holly S

What a view!

The drive up to the rental was beautiful. Now the driveway was very steep but totally worth it! The cabin is extremely clean and the photos online doesn’t do it justice. As soon as you walk in the door you are in awe and that was just the game room bottom floor then you go up to the main level then one more to the loft. We have 3 boys so we stayed in the loft area which is perfect they each had their own bed and then some but we had our own room with the comfort to be able to see them and close the door if we wanted too. We also took along my parents and my sister so this cabin had room for all 8 of us and then some. The staff that run the cabin are very helpful if you have any questions or concerns and respond very quickly. We will definetly book again.

On 10/20/2018 by Carly C.

Housekeeping Review - Very Good

On 10/17/2018 by Debbie S

Housekeeping Review - Excellent

On 10/12/2018 by Lisa H

Housekeeping Review - Excellent

On 10/03/2018 by Rich D

Housekeeping Review - Very Good

On 09/29/2018 by Larry Jake D

Housekeeping Review - Very Good

On 09/20/2018 by Christi S

Housekeeping Review - Excellent

On 09/12/2018 by Richelle G

Housekeeping Review - Excellent

On 08/30/2018 by Rich D

House on a hill

Great play space and good views. House was clean and had everything we needed. FYI for future guests, one bedroom does not have doors, bunk beds are in open loft. A couple issues but can be worked around: one dryer setting didn’t work, one bunk placement is in a dangerous spot.

On 08/28/2018 by Undisclosed

Response on 9/12/2018

Hi Amudha,
Thank you for your review and helpful feedback! We’re so happy to hear that you enjoyed your stay with us. Please let us assure you that our local Field Operations Team is checking on the dryer and will make sure any problems are addressed as needed. Next time you stay with us, remember our 24/7 guest hotline is always available to call with any issues that may come up. We want to make sure you’re as comfortable as you can be during your stay. If there is anything else we can still do for you, please reach out any time and let us know. -The TurnKey VR Team

Housekeeping Review - Excellent

On 08/20/2018 by Amudha M

Housekeeping Review - Very Good

On 08/17/2018 by Jill W

lovely and big cabin!

had so much fun! the cabin was very nice and clean. will definitely be back

On 08/14/2018 by Undisclosed

Satisfied

Good Description of layout and amenities of property. Had some difficulty getting to property due to last turn was VERY steep. Property was clean except when arrived was a termite problem in floors but problem was quickly resolved and an exterminator was brought in also.

On 08/13/2018 by Undisclosed

Response on 9/6/2018

Thank you very much for taking the time to leave us a review! We’re so happy to hear you enjoyed your stay. We’re glad we were able to quickly resolve the termite issue after you called our 24/7 guest hotline.
By the way, you were perfect guests, and we appreciate you taking care of our place as if it were your own. Please come and stay again any time! -The TurnKey VR Team

Housekeeping Review - Excellent

On 08/09/2018 by Jamiles W

Perfect for our family

Great location. Very close to downtown Gatlinburg. Very steep roads to get to the cabin! Nice views. 3 story cabin was plenty of room for 2 families. The place was fairly clean, but as mentioned in a previous review it could stand to be deep cleaned. The cabin needs new carpet or laminate wood floors. Ping pong table and corn hole boards/bags were provided and that turned in to some intense games and great memories. TurnKey was the best management company I have used before. They were in touch by email and text message regularly. Excellent communication! The open WiFi was not working and they promptly sent the password to the password protected signal. Also, leading up the trip they were in constant communication. Overall, both families were very happy with the rental. We will rent it again and hope this review helps others.

On 08/08/2018 by Undisclosed

Response on 8/30/2018

Hello Andy,
Thank you so much for taking the time to leave a review! We appreciate your feedback and are so happy to hear you enjoyed your stay with us. You were perfect guests, and we look forward to next time! -The TurnKey VR Team

Housekeeping Review - Excellent

On 08/06/2018 by Seth R

Housekeeping Review - Excellent

On 07/26/2018 by Andy P

Housekeeping Review - Excellent

On 07/19/2018 by Jaclyn J

Housekeeping Review - Excellent

On 07/09/2018 by David C

Wonderful Time

Our stay here was great! I will say the drive up the mountain was crazy!! There was plenty of room for 10 people, our family of 6 brought along my MIL/FIL and an Aunt and Uncle, we all had bedrooms and the kids slept in the loft. We did experience a few items that didn't work, the dryer being the most important, which we fixed ourselves so we could dry our clothes during our stay. Towels(they were brand new and fluffy) were the other item that we had trouble with, there were only 12, and 10 of us so we had to wash them often, which was why we needed the dryer!The porches were amazing and the views great, the air worked and they had plenty of fans! The kids enjoyed the hot tub and ping pong table.

On 07/05/2018 by Charlene K.

Response on 7/21/2018

Hi Charlene,
Thank you so much for your review and helpful feedback! We’re so happy to hear that you had a great stay with us. Please let us assure you that our local Operations Team will be following up on the dryer to ensure any issues are addressed, if needed. Next time you stay with us, remember our 24/7 guest hotline is always available to call with any issues that may come up. We want to make sure you’re as comfortable as you can be during your stay. We can’t wait to have you stay with us again! -The TurnKey VR Team

Wis we could of stayed longer !!!

Hello ... Well for starters what a beautiful cabin this is. Upon our arrival we found the cabin to be very clean and spacious as well.We had 6 adults and 5 children that stayed in the nice cabin and had plenty of is very well equipped with all a family needs for a great stay.There is only two down sides to it. One being the washing machine it works but very loud dryer is fine. Two sure would like to see some lattice on the lower part of the decks. Just would add a lot more safety for them younger children. All in all I would give out stay a 8 out of 10.

On 06/27/2018 by Thomas S.

Response on 7/2/2018

Hello Thomas,
Thank you so much for taking the time to leave a review! We appreciate your feedback and are so happy to hear you enjoyed your stay with us. You were perfect guests, and we look forward to next time! -The TurnKey VR Team

Vacation rental

The cabin was nice except the hot tub did not have chemicals in it the kids got in it the first night but no one ever got back in cause it smelled real bad and did not have chemicals in it I messaged turnkey 3 times and was told a workorder was in on three different nights when getting a cabin we look for a hot tub so disappointed that we did not get to use and when we got home one of the girls had sores on her face she was in it the first night and went under think it is from hot tub and it doesn’t say that downstairs bedroom did not have a door

On 06/27/2018 by Anthony C.

Response on 7/5/2018

Hello Anthony,
Thank you for taking the time to provide us this feedback, and we apologize for the hot tub issues you encountered. Please know that we’ve since addressed and resolved the hot tub issue you mentioned. If there is anything else we can do for you, please reach out any time, and let us know. -The TurnKey VR Team