Facebook Reviews

I just wanted to compliment you on Gift’s way of working last week – she helped me to purchase a new mattress for my daughter and she was fabulous.
Myself and my husband bought a bed last year from a local furniture store and it was a nightmare – we waited long and we had to pay for delivery
So… this time I decided to go on-line. I found you guys quickly and Gift was available on the live chat with suggestions.
It was the best service I have ever experienced. Within 2 days, paid, bought and delivered
Well done to all of you and also a BIG THANK YOU To Giftread more

I have never experienced such professional and understanding way of resolving a misunderstanding and incorrect item being delivered. Bonnie ... Jackie ... Bongani and your RGM thank you for not turning this matter into frustration and unhappinessread more

I ordered 2 beds online. But I was treated like an instore customer. They kept me up to date with the progress of my order all the way. My beds was delivered to my door! Thank you Zaani for going the extra mile with your professional manner and assisting me personally with my order. I would suggest the Mattress Warehouse to anyone. You can truly purchase with confidence and rest assure your order will be dealt with care!read more

Just had a great experience with this company. Helpful staff and senior managers went out of their way to sort out an issue I had with a mattress that I ordered but found too hard. Thank you to Nadine, Johan and Zaach!read more

We visited the store in Pretoria and KG helped us. We were in and out in 20 minutes, including some payment struggles. thank you KG for your hard work, dedication, willingness to help and attention to detail!!read more

I ordered my bed on 1st March 2018 and I was told it will be delivered within 5-7working days. When I contacted the warehouse on 8 March for follow up, I was told their supplier doesn't have stock. Frustrated I was, I demanded for my bed as promised.....Matthew was very helpful in this regard. He offered me an alternative and I was really happy. I received the bed on 9 March and the quality is really good. I would recommend you guys to anyone...your service is really spot on and Matthews has a sense of urgency and great listening skills. Thank you once again, my daughter is really really happy with her new bed.read more

I’ve received an excellent service after buying cloud nine base and mattress from a lady called Rose. She knows abt after sales service as she check on me if the bed was comfortable. Thanx Roseread more

I dealt with the Cape Town branch....what a joy. All of them professional and efficient. I had to change my dates of delivery on a constant basis as we were renovating Etali Mountain View, and they accommodated me with patience and poise. In the end I had to change a size due to the handmade beds, and that they also dealt with no problem. The delivery team was also excellent and moved things around to assist in off loading. indeed a place to deal with.read more

Brilliant service! I dealt with Matthews from the Pretoria Irene branch, he was an absolute pleasure to work with despite me being an undecided customer. He worked with me and helped me find the perfect bed for us and I couldn't be happier with my final choice. Ordering online was a painless process. Payment method made easy with COD. Delivery was within 48hours and they kept me up to date with the progress of my order. Well done team. I recommend them.read more

I recently bought a mattress base set from MATTRESS WAREHOUSE and was assisted on line by Nadine and after a complaint I were further assisted by Zaanie and Johan. Originally I was uncertain about the SERTA mattress that I bought, but after the discussions with Johan and the 100 day comfort trial that I have received, I am convinced that buying from MATTRESS WAREHOUSE you can have peace of mind. I will not buy a mattress set from any other supplier. The fact that I was contacted on several occasions by Johan in person, to follow up and he has made several proposals to give me peace of mind, is really a extra mile in customer service to me. Thanx Johan and your team.read more

Very impressed with prompt service!! Much more than expected and a great experience! Thank you Gift for all your help, information and organising delivery and thanx to Polokwane for actual delivery and keeping me updated. Appreciated your delivery on a Saterday.read more

After a disappointing experience with the condition of the futon base I ordered, I was very angry and requested an immediate refund. I received a reply within the hour and I was very impressed with how they approached the situation. They took total responsibility for the situation and were completely in agreement with me that the order was unacceptable. I have to say that the customer service was exceptional and I received a phone call from customer care agent Johan to personally apologise and to discuss how the situation could be rectified. I could either receive a full refund or could exchange the futon bed for a different style bed. I paid R3999 for the futon bed but Johan informed me that I could exchange the order for any product worth up to R5500 as compensation. I was thrilled. I am so impressed with how they handled the situation and their transparency. A bad experience has turned into an absolute joy. Thank you!!!read more

Good day to everyone. I had a bit if a tiff with my previous bed... So I decided that I am going to go to The Mattress Warehouse... I spoke to two gentlemen Marco and Matthews @ the Centurion branch they were very helpful and extremely efficient in service very clued up and they had no problem reserving the stock until my situation was resolved with my previous bed. I am extremely happy with my new bed, now at night I can sleep comfortably and have a good night's rest and no more uncomfortable sleeping on a bed that feels like it comes out of the 1920's.
So a big thank you to The Mattress Warehouse for amazing service and fast feedback on different quotes and options.
My next purchase will definitely be at The Mattress Warehouse!
MUCH APPRECIATED!!!!read more

Absolutely top class company and you cant say that about many !!! Can’t be more happier with the service from Johan.What you see is what you get no messing around. They stick to their word and no broken promises All my beds and other furniture will be bought from Mattress Warehouse Give them a try at least !!!!read more

The service I received from a gentleman Mtho Mhlongo in Durban branch was excellent. If all young ones can learn from him on how to deal with customers. Matress Warehouse can be the number one store.read more

A phone call to Mattress Warehouse at the beginning of the week and a new bed delivered to 'out of town' location at the end of the week!! Excellent service, including the convenience of paying on credit card upon delivery. Sandy was helpful, quick to respond to my emailed questions and went beyond the norm. Thank you!read more

I bought a new Mattress from the Mattress Warehouse and I have to say that I am impressed with the service I recieved, I couldn’t ask for any better service and friendly staff to assist me. Thank you Mattess Warehouse I will always buy my Mattresses from you.read more

I want to thank you guys for your exellent service, I bought a new mattress from you and it was delivered i time like promised, since I got my new mattress I am a new person because of the great sleep I get every night.read more

Just would like to inform other consumers. I ordered a Bed on the on the 31st of January for my daughter in Grahamstown..I called numerous time as I had received no feedback....Finally on the the 5th Feb a lady by the name of Jackie called me. Ad says "delivery in 5 days"..very helpful person..says she can't deliver the bed to Grahamstown but will give me a refund and also gave me a price of R1000 for courier service even though their ad says "nationwide delivery" After 4 working days not the reply I want so I says let's go 50/ 50 on courier cost...Only to be told she quoted wrong price it's actually R 2000 but will pay Half....My question is "is this service we must accept"read more

Thank you Mattress Warehouse for your speedy service in sorting my order and delivery my bed the same day.
I really love my bed and will recommend Mattress Warehouse to all my family and friends �����read more

I was assisted by a friendly lady at Midrand branch -Rose. I placed a bed order online and went to the store to pay, unfortunately when I got there it wasn't what I expected.
She then advised me to take a better, bigger and comfortable bed. With her energetic and positive spirit she made calculations fast and told me the difference- I paid immediately and my queen bed was delivered same day.
We need more ladies in sales as Rosey. She loves her job and ensuring customers leave the store happy and satisfied. Excellent service.
Ohhh and shout out to the delivery team, you guys are awesome.
#High5read more

We experienced excellent service from the guys in Durban. We urgently needed a new bed and mattresses just before Christmas. With friendliness and a lot of patience Mtho advised us on which bed and mattresses would suite our needs best. We would definitely recommend them. Thank you for being a great help.read more

I was assisted by Sandy and her team, on my arrival in Polokwane at 16H:00 , she ensured that the bed is delivered even after their knock off time.
This lady with her team who assisted me knows what they are doing even her recommendations on the bed is excellent.
They make a follow up all the time to ensure that all your needs are taken care of.
The way they operate it’s like it’s 24 hrs service, as you get service delivery all the time.
Sandy and the team that assisted me, you rock💃💃💃👍🏿👍🏿read more

Just had excellent buying experience at the Route 21 branch. Bonnie on Online Sales & KG in store were fantastic. Great pricing, great service, winning combination! Thanks guys! Will not consider buying beds anywhere else in future. Highly recommend!read more

A big thank you to Nadine from the Mattress Warehouse! not only did she quote me a better price than advertised on the website, which was already a few thousand rand less than at the local bed shop, Time Freight delivered the bed within days all the way to a small coastal town and carried the bed up a flight of stairs. Very impressed with their service and I can only recommend them for future buyers! will definitely buy from them again.read more

Woke up 1 morning with a sore lower back again and decided then and there it's time for a new mattress. Came across The mattress warehouse via Google and staring chatting to Bonnie via the online chat option. She was sooo helpfull and literally 2 days later, had my brand new mattress delivered even with my special request to accommodate my time table . Honestly best price and best service. Would really recommend to anyone...read more

Bongani from the Midrand store assisted us. As we left the store, he had already sent us the quote and followed up. We received the bed the next day. Great service and sales support! Well done Bonganiread more

Thank you KG for your excellent service. Even though I could not get the exact mattress I was looking for, due to it being discontinued, KG made an alternative recommendation. He also followed through on all his promises during the process of my online purchase.
Love my new bed!
Thanks Mattress Warehouse! What a way to start the new year��read more

I would like this opportunity to commend the service as received from Mattress warehouse and its staff. There was a supply problem with a mattress I ordered and I contacted their customer care service via email. The Nelspruit brace where I ordered the mattress then offered me a better quality mattress at the same value and also delivered it to my house. I am yet to find a company that will go that far to ensure customer satisfaction. Wonderful service. Thanks againread more

I was assisted by Sandy and I received excellent service and follow up! The beds arrived on schedule and everything was efficient and professionally handled, the beds Sandy recommended were perfect, I will definitely recommend this company and I will be using them again!read more

I was assisted by a lady called Sandy and to be honest, this was brilliant service. I missed her email the day she sent it (she sent it as promised on the day) and I was really impressed with the service. They brought the machine and did the delivery up all the stairs for me and to be honest, both the quality of the mattress and their service was amazing. It was the 23rd of December and I had contacted her on the 21st or 20th. It was amazing that they delivered so very close to Christmas and her recommendation on the mattress was great.
Thank you once again to both the delivery team and Sandy for organising matters on such short notice and at such a time of the year.read more

My first bed was delivered quickly with no fuss so I used them again but they failed dismally. They didn't deliver my mother's Christmas present due to a "communication error!"
Now I am waiting and waiting for a refund, and waiting...
I am tired of it being OK for companies to break their promises and that's it- where is the integrity and honesty?
Sis!read more

Guess it's just pot luck. Bought 2 beds and was promised delivery same day. Then promised delivery following morning. Then got told different stories. Tried to get hold of manager plus phoning Ntombi (the sales lady) & head office but got nowhere. Every time you speak to somebody - they tell you the sales person will call you but they don't! Never again - I'll go elsewhere next time and pay more if need.........read more

We had at a great experience at The Mattress Warehouse in Midrand. We were helped by Bongani, who did an excellent job assisting us in choosing a mattress. The mattress was then delivered the next day. Overall a great experience - thank you.read more

I was slightly disappointed with some service and delivery issues however, Krystal, online service manager, managed to gain my confidence and deliver the service I expected. I am so greatful...service in our country is a major issue. Thank you Krystal for reviving my faith in people and their service.read more

Superb service by Ntombi for the Maitland, Cape town branch. She called me this morning to confirm delivery for today. Driver arrived in the morning with my Cloud nine lodestar, base exactly the one I wanted. Driver brought speed point machine with. Everything was arranged very efficiently. #happyclient. Thanks so much Ntombi for your professional and efficient service!!!!!!!read more

Dealt with Sandy. Bought a mattress for my little boy and Sandy really went out of her way to meet a deadline that I gave her. Very helpful and efficient. Job well done!!! Oh, and the mattress seems great as well. Thank you.read more

i would like to THANK YOU so much i received my bed. I ordered a bed on a Monday and it was delivered to me for free at no cost. I called in on Friday quite angry that no 1 has called to inform me when my bed would be delivered as they had promised me Friday. I wanted to cancel my order but i was attended by a very lovely helpful lady by the name of SANDY....... oh i must say she's so sweet so helpful if all your stuff is so helpful then i give the company a 99% excellent service. Well trained stuff member. She called me about 10 times that day, giving feedback of how far the driver was with my bed. Yes it was delivered after 6pm but they delivered it the Friday... Thank you Mattress warehouse for excellent service. Hope all stuff members are so helpful and so sweet as SANDY... I will be ordering more stuff from you'll because of the excellent service i got. THANK YOUread more

This 5 star rating is for a lovely woman (Ruth) at the call centre in Nelspruit.
I’ve been calling 3 times a day since Wednesday and have been told by many that they will call me back, but the only person who actually did was Ruth...
Either sort out your call centre employees or employ more who have the same attitude as Ruth does.read more

All these positive reviews but it seems it is not consistent. Bought a mattress and base but was told it would take 7 days to be delivered due to supply issues. Seven long days later they call to tell me that the supplier does not have the bed and I would have to wait even longer... weird how a mattress "WAREHOUSE" has no beds.
Since I waited long enough I requested a cancellation but after promises to do so my order was still not cancelled. When I call nobody knows why and nobody calls back after they promise to find out and have it cancelled.
Finally got through to someone who sorted everything out and promised me that these issues would be dealt with. Now I can rest easy knowing I'll be refunded soon. Thank you Johan Hendrikse.read more

A very Special THANK YOU to Sandy and Mtho from the Durban branch. Today (black Friday) I have purchased a cloud nine and I am extremely happy with their service. Very friendly and professional. A huge thumbs up for them. Thank you again Sandy and Mtho! You will be hearing from me again :)read more

Truly the most professional and wonderful online shopping experience ever from a company. From the get-go Sandy, the Midrand Manager, was hands-on with my inquiry, my online order as well as the dashing delivery to my house in the Free State. It really was impressive doing business with someone that's so strongly skilled and passionate about her work and her customers. Thanks again, Sandy!read more

Thank you to Ayanda in the Cape Town Branch for being so knowledgeable and eager to assist. We have been all over searching for the Right bed and found it in 1 go. Excellent service with a smile. Quick delivery and setup was a breeze thanks to the delivery guys. I haven’t had such a pleasant nights sleep in a loooooong time. New Aloe Vera memory foam pillows are simply AMAZING. keep it up guysread more

I have received outstanding service from Jackie who assisted me with 2 sales, she was brilliant and went the extra mile from me everytime, i love my new rest assured bed all thanks to mattresswarehouse. Bongani from the midrand branch was also brilliant as he took the time to take us through the different beds even after store closure. My order came earlier than expected, brilliant service, value and staff.read more

I order 2 beds and base from your newly opened branch in durban (Redhill), what amazing service from Sandy. So pleasant and friendly. Listened to detail ordered exactly per spec I requested even emailed me pics with quotes. Thank you Sandy.read more

I know this company really goes the extra mile for their customers and I have experienced this first hand. I am based in Nelspruit and from their local branch, I have just witnessed their dedication to outperform their competitors when it comes to their service level. And really, when a company is focused on that, "Service" the customers are the ones who benefit.read more

Took my money before telling me that the bed I ordered on line which said was available was NOT available, 2 to 3 weeks, then offer an different bed which was told to me was available to then be told 3 to 5 days. Very very poor service. Do not use them. I am still waiting for the bed i have PAID for.read more

Wow! I have just dealt with Bongani from the Midrand branch and what an absolutely fantastic experience! Because of his brilliant service, I would not hesitate in recommending Mattress Warehouse!read more

Shocking service. Took 3 weeks to get the bed I ordered for my mother. Online I was told 3-5 days. Received a call 2 days later saying it might take 5 days. Then only get the bed 3 weeks later. Completely unacceptable.read more

I just want to thank KG from the Mattress Warehouse in Centurion for his exceptional service. He went above and beyond in not only showing me around and giving me ALL my options, not just trying to sell me a bed. At the end of the day he arranged 2 custom made bases for our Queen XL mattress. The delivery was within a week of payment - it usually takes 2 - 4 weeks for any custom made items.
KG, thank you for giving such great service and for having pride in what you do! I can recommend The Mattress Warehouse in Centurion to anyone!read more

I rarely post a review. Due to getting so use to bad service , I started to expect it as a normal standard practice when dealing with companies. So imagine my surprise when i placed an online order for my daughter's new bed. Right from the start. The online agent help me with every step. That experience was already a breath of fresh air. From there the experience only got better for me. Even when there was a computer problem with the delivery date, Mr KG Matsane performed a miracle to get the bed delivered. Even the delivery personal, went out of there way to deliver it within 2 hours. So i want to thank The Mattress Warehouse for showing me, and not just saying , that they put their customers first. The Mattress warehouse is a front runner in customer service, and I hope more companies follow their example. Job well done Mattress warehouse. Keep up the good work. And thank u again.read more

These guys must've had a serious breakdown in communication somewhere because it took them eleven days to let me know that the bed I ordered was out of stock. The staff who answered the phone when I called (many times) didn't seem to know what was going on. However, Zaach called me and refunded me immediately. He also offered me pillows and a bed upgrade but I had already purchased one from Dial-a-Bed, who delivered it the very next day :)read more

Promised our bed on Wednesday, then Thursday, then Friday morning. Its now Monday, we still don't have confirmation of when delivery will happen, our bed is missing and no one bothers to call me. I wouldn't use this company again.read more

Great company mostly because of the wonderful people working for it. Thanks for moving mountains for us to give our gran a special gift on her 97th birthday. Krystal you are the brightest star in the MW galaxy. Thanks for you tireless effort and going out of your way for us. And Norman and Thabiso are gentlemen the company can be proud of. You guys give meaning to being proudly South African. Thank so much again people of Mattress World Pretoriaread more

I would like to express my gratitude to Matress Warehouse and brilliant friendly staff. They went through great lenghts to explain the different beds and why they thought it best to choose the correct bed. They delivered quick (I live in Meyerton). It was definately a great transaction. Keep up the good work you guys.read more

In a country where service is not a high priority, Sandy gave me some of the best service I have received anywhere in the world. Even though there was a mix up by her supplier, she took responsibility and solved the problem. Best service I have had in SA since I returned last year.read more

Good day , I would just like to thank Sandy for the professional way she assist us with the purchasing of 3 beds . What impressed me was her sparkling personalty and her knowledge regarding the variety of products the company has to offer!read more

Sandy's level of service should be the industry benchmark. Her commitment to resolving issues, her helpful and friendly attitude and her follow-up is exemplary. I have no hesitation in recommending Sandy at The Mattress Warehouse to anyone. Keep up the good work!read more

Well one of the important factor when walking in a shop is excellent/good service from staff, mostly the ones on the floor as they have to explain everything in a manner that is understandable to a customer.
It was my first time trying to procure a bed and out of all other shops I went to, Mattress Warehouse came first, merely because of the good service I received from Ms. Luphoko. It was overwhelming n customer freindly. Keep up the good work guys and we will keep on flocking in.read more

Gift @ the Mattress Warehouse was very polite and friendly and assisted Mr Van Loggerenberg with his request. The quotes were quick and the delivery was on time. Best sleep ever as he commented!read more

Someone as paranoid as me only worries when such great service is offered :) But now........... Getting out of bed has become such a struggle
Thank you so so much guys, I really appreciate your assistance and recommendation.read more

the help that I have reveived from the store was good and the floor assistance were welcoming and willing to help, very much patiant with me and there was this other lady called gift ,just that I don't remember her surname she is a darling definitely ill go buy my new bed next year because of herread more

All I can say about this shop is the service is superb I bought my bed from them without a problem delivery on time and ey it is still intact,as all we know how beds are on this one no sounds at allread more