Symptoms

The next step after denial is a sudden swing into
anger, which often occurs in an explosion of emotion, where the bottled-up
feelings of the previous stages are expulsed in a huge outpouring of grief.
Whoever is in the way is likely to be blamed. In a company this includes the
managers, peers, shareholders customers and suppliers. The phrase 'Why me?' may
be repeated in an endless loop in their heads. A part of this anger thus is 'Why
not you?', which fuels their anger at the those who are not affected, or perhaps
not as seriously so.

Treatment

When they are angry, the best thing you can do is give them space, allowing
them to rail and bellow. The more the storm blows, the sooner it will blow
itself out.

Where anger becomes destructive then it must be addressed directly. As
necessary, you may need to remind people of appropriate and inappropriate
behavior. Reframe their anger into useful channels, such as problem areas and
ways to move foreword.

Beware, when faced with anger, of it becoming an argument where you may push
them back into denial or cause later problems. Support their anger. Accept it.
Let them be angry at you.