You will be part of a rapidly growing multilingual team. The Team will be working on-site with and alongside internal teams for a leading online multinational company to respond to requests and assist in the success of this project.

The focus of the role will be to:

* Work with an online tool and validate accuracy of data displaying on certain websites.* Make decisions as to what course of action needs to be taken to ensure correct information is displayed. Examples of corrective measures might include additional online research or calling up a B2B customer to verify information.* Make outbound phone contact with clients when necessary in a courteous, professional and efficient manner. There is no selling involved in this position but proactive phone calls with a purpose of obtaining information.* Process and raise required requests/transactions and make sound decisions related to customer requirements.* Follow all compliance and security measures relating to client data.* Take action on process transactions and handle the same with proper research.* Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.* Adhere to process norms and structure.