TripAdvisor Traveler Rating:

2.05Cleanliness

3.05Location

3.05Rooms

1.05Service

3.05SleepQuality

2.05Value

3.05

“The purpose of this trip was a surprise visit for my...”

Mar 02, 2013Bonnie B, Medicine Hat

The purpose of this trip was a surprise visit for my sister's birthday. My brother is a parapalegic and he had booked his room with the understanding it had two qeens beds and a wheel in shower. However, there was only 1 queen size bed and the shower had a 6 inch lip on it so he could not wheel his chair in. Therefore, we had to book two rooms and had to improvise on how he could manage his daily shower. There was a jacuzzi tub in his room but he is confined to the chair so it was of no use to him. The wheelchair ramp was not under the canopy and therefore it was covered with snow each day. We were there for 7 days and it snowed most days and the ramp was only shovelled twice meaning that he could not manouver his chair on is own. As a result of only one bed in his room it involved an additional cost of $800. for the second room for the week. When I entered the hotel to check on our reservations they didn't even know if the shower was a wheel in shower or not or whether there were two beds in the room!The staff was usually very friendly but the girl looking after the breakfast room on the weekend definitely did not want to be there and it showed in her work ethic and interaction (or lack of) with fellow guests.

Read management response to this review.

Management response from HospitalityMgr, Manager

Dear Bonnie B,Thank you for your review and for discussing your concerns with our accessible room. I have already replied to your brother, Chipchase B's review which stated most of the same complaints. Our accessible room-type includes 1 Queen-size bed, a jacuzzi tub and an accessible bathroom. At the time of booking, we always inform our guests of exactly how many beds are included in each one of our room-types. We will look into converting the shower into a roll-in for easier access for our wheelchair guests. Also, during snow falls, our snow removal company ensures that all of our walkways and sidewalks are fully-accessible to all of our guests. Thank you for your review!
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