I first came across a foundation called the X Prize in 2016 after seeing an interview with Tony Robbins and a guy I now know as the founder of the X Prize Peter Diamandis. The X prize is a competition built solely on the premise of encouraging the best talent and...

What is retention really? In business today when you use the word retention it is usually understood generally as maintaining the future relationship of a customer by delivering specific activities and actions that generate loyalty so that they want to continue...

What is the connection between Socrates and customer growth? Socrates was known as being one of the wisest men not for what he knew but because he knew he did not know and therefore made every opportunity to use questions to avoid assumptive thinking and expand his...

You’re approaching your year end and you’ve had your renewal conversation with your best customers. They sign on the dotted line but yet the feeling of success doesn’t rise up like before. You’ve spent an entire year busting your butt and working with your client only...

I heard an important quote in 2012 which changed the way I thought about having very senior conversations. In sales you get sent to who you sound like and are given access to people based on the value you create. This in itself is not a hugely profound statement but,...

When you think about client relationship management, customer growth, customer success. Do you immediately think LEADERSHIP? Neither would I. Although intuitively we may think in terms of leading in our roles, the act of developing leadership based skills hasn’t been...