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SecureAnywhere™ Business Endpoint Protection

Ending Abysmal Support

Video: Fully Integrated In-Product Support

Endpoint security customers have learned to endure abysmal remediation and support. Long phone queues and tedious processes are the norm with most legacy vendors. Then it either takes days to receive custom signatures and patches, or a tech ultimately offers reimaging as the only recourse, while making the customer feel responsible for the issue. Webroot's cloud-based approach significantly simplifies the endpoint protection support process eliminating the traditional support headaches.

LegacyIssue

Sitting in long phone queues and waiting for custom signature delivery only adds to the frustration during a crisis. Better visibility via the Webroot Client/Cloud infrastructure and agent logs enables a proactive approach to helping customers resolve issues.

Webroot'sSolution

In-product support reduces or eliminates calls

LegacyIssue

Regardless of the issue IT admins only recourse is to contact their legacy endpoint support center to begin the tedious remediation process. Webroot reduces or eliminates phone support by fully integrating help into the client UI and admin console. Within minutes of a request Webroot support is immediately able to begin the remediation process with limited additional information from a customer.

Webroot'sSolution

Client/Cloud architecture enables proactive support

LegacyIssue

Once a legacy vendor diagnoses a problem, customers face additional delays while the vendor generates custom signatures and patches. Webroot's cloud-based approach bypasses the need for custom updates by protecting all endpoints in real time with the most up-to-date threat intelligence.

Webroot'sSolution

Real-time Cloud remediation & "no signature" approach

LegacyIssue

Even after enduring complex support processes, more often than not legacy vendors ultimately offer reimaging as the only way to fully restore infected endpoints. Webroot eliminates the need for reimaging with journaling and rollback capabilities that can return PCs to their previous uninfected state.

Webroot'sSolution

Journaling and rollback can return PCs to original state

LegacyIssue

Solutions that force reliance on the vendor cause an array of delays and frustrations. When Webroot customers do require support, they have the ability to self-remediate issues or get answers with the speed required to urgently get the endpoint infrastructure back online.