Skills in active listening, written and oral communication, and conflict resolution.

Job analysis

Detailed study of a job to determine the exact nature of the work, the quantity and quality of output that is expected, working conditions of the job, and necessary personal qualities such as knowledge, skill, and ability specific to the functions of the position.

Job description

A written document that accurately describes job duties and activities (normally described in decreasing order of importance), work conditions, salary, quantity and quality of output expected, and expected performance standards for a specific job.

Job evaluation

A carefully designed program for appraising the value of jobs and obtaining an equitable pay relationship among them.

Job rotation

Assigning employees to various departments on a systematic basis to gain more experience.

Job specifications

A document that outlines the education, experience, training, and personal attributes that are required for successful performance in a specific job.

Literacy skills

Skills in reading, writing, mathematics, listening, and public speaking.

Mentors

Senior-level persons who help new people (protégés) get accustomed to their jobs and provide guidance, direction, and support during the process.

Needs assessment

Determines the training requirements of the organization

Simulation

Presenting trainees with problems similar to those found in actual job situations.

Task analysis

The process of breaking work down into its constituent elements.

Teleconferences

A method used to train individuals in multiple locations simultaneously through video- and audioconferencing.

Training

The process of providing the opportunity for individuals to acquire knowledge, skills, and attitudes required in their present job.