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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (80)

89%
would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

Natalie O

September 2016

Loved the quirky hotel, room was a little disappointing

The hotel building was amazing and we loved all the quirky additions around.

We stayed in an executive double in the new Kings quarters and really or the £181 we paid was left a bit disappointed. The room was starting to look tired and we did find a few hairs... bed was really comfy and the black out curtains worked perfectly. The drinks at the bar were very expensive but I did like the extensive choice of cocktails in the king's grill. Great location right by train station but we stayed when there was a race meeting on so we're walking into the drunken race folk on way into the town on the evening which was interesting. Breakfast was good albeit a little chaotic. All in all we had a good stay.

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Brian P

September 2016

Great Stay

Hotel has great character, parking close by, short walk to city centre, excellent food and friendly staff.

Sharon M

September 2016

Beautiful hotel

We got a really good deal on this hotel .we even got a room up grade .

The hotel was beautiful and full of different things to see .

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tim h

August 2016

Queens Chester

Lovely old place close to the centre,arrived to find they had upgraded us to the Kings which is the newest part.

Room was lovely as were all the staff, friendly, efficient but not over bearing.We had booked dinner which we really enjoyed after cocktails in the bar. Only slight bad mark was speed of service in restaurant even though it wasn't very busy as it was a Monday evening.

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Gerri Moore

August 2016

lovely stay

not enough facilities near by

G Fulton

July 2016

City Break

Beautiful hotel and grounds, excellent food, great location within Chester.

Would highly recommend and look forward to returning again soon.

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Samantha H

June 2016

Executive king suite

It was the most lush room I have ever stayed in!.

We were welcomed very professionally and warmly. The breakfast was delicious and plentiful. We stayed for my partners birthday and we will be returning for our anniversary in November!!

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Ed B

June 2016

Great stay

Great value, lovely hotel - no complaints at all!

Luke R

May 2016

Great location

Thought the hotel was great although receptionist was quite rude when I asked about paying for parking as this was not on late rooms when I booked.

Denise S

May 2016

BW PREMIER Hallmark Hotel Chester The Queen

Lovely hotel lovely staff, breakfast was fab, the only downside was I booked a double room and ended up in a twin room, was a little disappointed really as I could have booked a twin room if I wanted a little closer to the centre.

Reception said I had booked a twin room but on my booking it said double, I was offered alternative accommodation but decided to stay at original hotel. There was a lot of noise between 2 and 3am people and young children running up the corridors. Very nice hotel but I'd stay elsewhere next time.