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Some years ago London’s Metropolitan Police were accused of being “institutionally racist” by a learned judge. Recently I was talking to an experienced police officer (not from the Met, as it happens), who took great exception to this accusation. Now I have no strong evidence that the original accusation was fair (nor that it wasn’t), and neither do I feel able to comment on how things stand now on that matter. But it goes with the territory that institutional failings are often invisible to the institution’s members. This came to mind in the latest kerfuffle over the police’s investigation of child sex abuse claims.

The current row centres around accusations of child sex abuse made about Lord Bramall, a distinguished ex-soldier. Lord Bramall claims that the whole matter was bungled, took far longer than the merits of the case warranted, and was conducted without regard for the impact on the accused. Similar claims have been made about other investigations of child sex abuse, and not just by the Met (one by Wiltshire Police on former Prime Minister Edward Heath comes to mind). In response senior police officers seem unable to understand what they are being accused of, and reject the criticism as unfair, beyond the odd minor mistake. Sir Bernard Hogan-Howe, the Met’s Commissioner won’t apologise, because he thinks that doing so would suggest that no investigation should have been carried out. Which his critics have never suggested.

Sir Bernard did muse, however, that perhaps the police’s policy of automatically believing accusers in sex abuse cases might not be quite right. This attracted an attack from Vera Baird, the police and crime commissioner of Northumbria, a lawyer by profession. She suggested that any departure from a strict policy of believing all accusers would condemn thousands of victims.This entirely misses the point.

The trouble is that the sort of practices complained about by Lord Bramall are hardly restricted to the investigation of sex abuse claims on famous people. They are normal police practice. Plodding investigation (if you are lucky, that is; too often nothing is happening at all as cases never get to the top of the pile before the file is lost); vital clues ignored; complete disregard for the impact of their investigation on the people that are involved in it. In common language, a complete and utter lack of common sense – and instead blind adherence to policies and procedures that prevent context, efficiency and initiative from getting in the way. And this does not just apply to investigations; the police got into a real muddle over crowd management at the G8 summit in London in 2013. They applied “tactics” (a revealing word) that were often totally inappropriate in context, causing distress to thousands of ordinary law-abiding citizens.

But this is how many people like to run large organisations, and how, incidentally, lawyers often advise such organisations be run. The senior officers adopt sheaf-loads of policies and plans, and then tell their underlings to follow them. If something goes wrong, it either arises from a failure of an underling to follow a policy, or else the policy itself is at fault. And, of course, because the policy cannot cater for all circumstances, many failures are tolerated with a shrug, and, are not seen as failures but as just the way the world is. What is not allowed is for junior management to assess a situation, and decide the most appropriate course of action, given the organisation’s overall objectives, disregarding those sheafs of policy documents. Hence Ms Baird’s and Sir Bernard’s spat over police policy on how to treat sex abuse accusations. Neither can stand the thought of discretion and common sense entering police procedure; or rather, the idea that it might do is unthinkable. It is institutional blindness. and institutional stupidity.

Lord Bramall, as former Field Marshal, may well recognise the syndrome. One hundred years ago armies used to be run like this. The senior staff made plans; everybody else had to comply, regardless of context (even the political leaders, in the case of Germany’s Schlieffen Plan in 1914). It proved utterly disastrous as the First World War unfolded, and nowhere more so than in the order-loving German army. The shock was such that the Germans carried out a systematic rethink, so that by the Second World War they had managed to reconcile the need for local initiative and overall command. Evil though their cause was, the German army proved astonishingly effective in that war, except at its very top level of command. Right until the end they seemed to outfight their opponents man for man. Modern armies learnt from this, and local initiative is now a standard part of how the British Army works.

Alas the police have no such initiative-taking, intelligence-using, problem-solving culture, except perhaps in elite units. This seems to affect all British police forces; it just creates most damage in the Met, the country’s biggest, where senior management are most remote from the front line. A living demonstration of the problem can be seen in the recent disastrous merger of Scotland’s police forces, which was much applauded by policy wonks south of the border when it was first proposed.

It is perhaps one good reason why an outsider, from another country or another service, might be a good idea to lead the Met. But the problem is much deeper. Police middle management seem to be of dire quality, being so cossetted in a culture that favours following orders and procedure, and then sticking together under pressure. It will be a tough job making things better.

For once the BBC News’s editorial priority seemed to be spot on. Top story on the 7am Radio 4 news was an astonishing case of discrimination involving a black police officer, Carol Howard. Amongst other things, it showed that the Metropolitan Police were systematically manipulating evidence. Alas by 1pm the story had dropped right out of the bulletin. Instead the channel carried a story about a potential paedophilia scandal in the 1980s, based on some very thin evidence. But this story should not be allowed to drop from our attention. Indeed it raises many questions that should be very worrying both for Londoners and the whole country.

Ms Howard joined the Met’s elite Diplomatic Protection Group in 2012. She was quickly victimised by her boss, Acting Inspector Dave Kelly. Mr Kelly appears to have assumed that Ms Howard’s behaviour was dishonest, and instead of handling this in a professional manner, he is accused of hounding her with unreasonable complaints, and he then become “hostile and aggressive” when she invoked a grievance complaint. Ms Howard then went on to bring a complaint of sex and race discrimination. The tribunal hearing this complaint asked to see a report on the original grievance complaint – but the Met’s management edited out all references to discrimination, saying that they were not relevant to the tribunal. They then claimed such deletions were a matter of policy to protect the Force.

The tribunal found in favour of Ms Howard, and was understandably very critical of the Met. All the Met has done so far is to offer this very weak statement:

We are aware of the decision of the tribunal. We are disappointed at the tribunal’s finding in favour of PC Howard.

The tribunal’s decision will now to be given full and careful consideration. We will review the findings, take legal advice and take forward any learning or actions as appropriate.

In other words: zero leadership, but we’ll ask our lawyers how to fiddle with our procedures. They are clearly hoping the story will go away. To judge by the speed with which the BBC has dropped the story, their hopes appear to be well-founded. It is now up to our politicians to on their case. This is one area were the London Assembly can really show its worth. Here’s hoping.

But evidently no major politician has seen fit to take the case on so far – perhaps the reluctance has something to do with the rise of Ukip, and the backlash against political correctness, by older white males in particular. If so our politicians will be letting the majority of people in London down – of all ethnic groups.

Here are the questions I would like to ask:

How is it, 30 years after Lord Scarman first identified problems in the police, that this kind of behaviour seems to be tolerated by middle management in the police force?

There seems pretty good evidence that Mr Kelly’s conduct was unprofessional as well as discriminatory. He has brought the service into disrepute. Has any action been taken by the Met against this officer?

How was it that an attempt was made to manipulate the evidence from the grievance complaint. Is it legal? Is any disciplinary action warranted against any officer? Or should a more senior officer take responsibility for unethical conduct?

Have such deletions affected other complaints? Have they affected statistics produced to the public about the number and resolution of complaints of discrimination?

And then there are the wider issues. The Police are a public service, funded by us as taxpayers. A quid pro quo is that they should be accountable, with a culture of public disclosure and truthfulness. Instead they seem to have a defensive culture, where the public seem to be treated as the enemy, and openness as a threat. Furthermore, proper professional standards seem to be lacking, and the application of discipline highly selective. If officers are unprofessional, they should fear the reaction of their own superiors; instead these superiors seem to rally round. After each scandal, I hear that police morale has been hit, and I hope that this is at last evidence that they have got past of the denial stage of the grieving process for their old ways. But I may be underestimating their resilience.

I am going to leave the last word to Ruwan Uderwerage-Perera, a former policeman and now a Liberal Democrat councillor. Here is what he said in a Facebook post earlier today (quoted with his permission) (and please allow for the informality of that medium):

“The ‘Canteen Culture'” states Prof PAJ Waddington (himself a former police officer) “is often portrayed as a pervasive, malign and potent influence on the behaviour of officers. The grounds for this portrayal are, however, insubstantial and appear to rely more upon the condemnatory potential of the concept than its explanatory power.”

As a former officer myself I believe this aggressive and macho sub-culture that further stamps the belief of ‘them & us’ between the police and the policed is not only still very much alive and well, but has proven resilient to the three plus decades of criticism since is existence was acknowledged by the police service following the Scarman Report of 1981.

The ‘Canteen Culture’ as a result of its very existence is exclusionary and as such Women, BME and Gay (sworn) Officers (for support staff and PCSOs and the like are never fully accepted) either have to acquiesce to the egotistical, male dominated, heavy drinking, womanising and otherwise hedonistic culture which is supported by the ‘work hard, play hard’ mythology or they are cast aside and will be subjected to further abuse.

I add ‘further abuse’, for even perceived membership of the group means that if one is different e.g not white male and straight then one will be the butt of the so called humour anyway, but at least the victim is ‘one of us’ for the time being.

In my opinion the continuance of this sub-culture holds back the service from becoming a professional body, and means that the service will remain believing that it is not part of society, but somehow is on some ‘crusade’ to save society from itself.

Update: 3 July 10.40am

As I hoped, some traction is being made by London Assembly members on this issue, pressing London’s Mayor, Boris Johnson. Mr Johnson, to his credit, does seem to be taking the matter a bit more seriously than the Met’s senior management. He has said he will review 34 other cases.

According to yesterday’s Standard, the Met have denied that the deletions were a matter of policy. That always did sound like a bit of a middle management excuse to me. Also Ms Howard’s lawyers have called for a public enquiry. I don’t agree with that. What is needed is proper accountability, up to the Chief Constable. A public enquiry will merely drape the matter in more evasion, obfuscation over evidence, legalese, and lost time. The answer starts with leadership, and if no leadership is forthcoming from the incumbents, we need new leaders. Quickly.

And just to be clear. This story is about London’s Metropolitan Police. But the problems uncovered are typical other British police forces.

Now, in London, is not good moment to be a thinking liberal. The recent riots consume everybody’s attention, but there is too much anger and panic around to say anything sensible. But nobody will listen if you want to talk about something else.

The anger is not in itself unhealthy, or bad – indifference would be much worse. It may well have helped to stop the violence, which has thankfully calmed very rapidly. But little of lasting value comes from it. Mostly we get calls for extra punishment, police powers and so on. There is a lot of harking back to mythical earlier times when people had stronger moral values beaten into them, and so on. And we get the usual tripe about too much human rights favouring criminals rather than victims. Unfortunately our Prime Minister seems to share many of these beliefs.

But as the anger settles we will be left to confront a number of questions, which do not have ready answers. Why did so many people think it was OK to go rampaging like this? How could they be so heedless of the consequences of their actions? Is this new? Is it getting better or worse? How do we promote responsibility? More facts will help us answer these questions – and we have little more than an accumulation of anecdotes at the moment.

The most rational debate for now is about policing. The police weren’t ready for the trouble and did not handle it well. And they are facing significant cuts in funding. Personally I suspect the problem is weak police management, especially in the Met. I think this has been evident for a long time. They adopt inflexible tactical methods which they seem unable to adapt to the needs of the moment; common sense gets lost. Their solution is always more men, more money and more powers. Unfortunately they will be unable to deliver cuts without reducing operational effectiveness, even if there are opportunities to make them much more efficient – and it would be very surprising if such opportunities did not exist.

Another aspect of this episode has been a massive closing of ranks by the majority of society. Here in Battersea (scene of the Clapham Junction riots, not, incidentally in Clapham itself, as almost universally mis-reported) masses of people turned up to help the clean-up – and the hoardings on the shops are covered in supportive graffiti (where these are bare wood; where painted they are left properly pristine!).