We are built on the "one phone call" concept. Members call us when they need support - from changing a smoke detector battery to helping solve a computer question, from arranging a ride to the doctor's office to help navigating a complex system. This means that when a member calls, he or she is connected to the appropriate volunteer or is referred to a service provider. We will try to provide the service directly, or refer you to the appropriate organization or a list of screened providers, avoiding the need for you to make numerous calls. If desired, we can work with you and a service provider in a 3-way phone conversation.