Here's the solution that works more than 90% of the time. It's the "quick" solution that we test before trying anything else.

Try refreshing your browser by clicking Ctrl + F5. If this doesn't help, please try clearing all of your browser's private data by following these steps:

1) Go to your "tools" menu at the top of your browser.2) Go to "Internet Options"3) Delete all private data - be sure to clear all cookies and cache.4) Close your browser5) Reopen your browser and log in again.6) if that doesn't work, does it work in a different browser?

If you are still experiencing problems after doing the above, please let us know!