Kontakt Keeps looking for 'Earth_info.nkx'

After updating eDNA Earth, if you are getting an error message stating that "Earth_info.nkx" is missing when restarting kontakt, please follow the instructions below to fix the issue.

Mac1. Quit Kontakt and any DAWs that are open.2. Go to Macintosh HD/Library/Preferences and delete com.native-instruments.Earth.plist3. Restart Kontakt and you should be prompted to import the Earth database, click OK and your database should be updated!

PC1. Quit Kontakt and any DAWs that are open.2. Go to C:\Program Files\Common Files\Native Instruments\Service Center and delete Earth.xml3. Restart Kontakt and you should be prompted to import the Earth Database.

If you are still experiencing issues, please contact our support team HERE