Delivery Information

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CORONAVIRUS (COVID-19) INFORMATION FOR OUR CUSTOMERS

We are no longer taking any orders, but are still dispatching existing orders and we are working through all orders as quickly as possible. We advise that if you received an order confirmation email, not to get in touch regarding your order status until after 7 working days, as we will have your order and will be processing it.

We use Parcelforce for all UK deliveries and you will receivce a text message when your order is on route. If you have not received an order confirmation email please check your spam folder, if you still don't have one then please email us at Customer Service.

We appreciate your understanding and patience in these unprecedented and difficult times. We look forward to welcoming you back into our shop when the time is right, but in the meantime, please keep visiting this page for the latest information. We hope all of our customers and their family stay safe.

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Delivery Options & Charges

Please Note: Accurate delivery costs will be displayed after entering your address on our checkout page.For Next Day Delivery Options - Please note our working days are Monday to Friday and our Cut Off is 1pmExample: An order placed after 1pm on a Thursday with any Next Working Day delivery option selected, will be delivered on the following Tuesday.

FREEStandard UK Mainland & Lowlands - 2-3 Working Days

For all orders totalling £30 and above.Delivery location is UK Mainland and Lowlands

£3.95 Standard UK Mainland & Lowlands - 2-3 Working Days

For all orders under £30 Delivery location is UK Mainland and Lowlands

FREENext Working Day - UK Mainland & Lowlands

For all orders totalling £50 and above Delivery location is UK Mainland and Lowlands Orders MUST be placed before 1pm to receive your goods the following working day.

£4.95 Next Working Day - UK Mainland & Lowlands

For all orders totalling £49.99 and under Delivery location is UK Mainland and Lowlands Orders MUST be placed before 1pm to receive your goods the following working day.

FREENext Working Day AM - UK Mainland & Lowlands

For all orders totalling £100 and above Delivery location is UK Mainland and Lowlands, your package will arrive before 12noon on the next working day.Orders MUST be placed before 1pm to receive your goods the following working day.

£7.95 Next Working Day AM - UK Mainland & Lowlands

For all orders totalling £99.99 and under Delivery location is UK Mainland and Lowlands, your package will arrive before 12noon on the next working day.Orders MUST be placed before 1pm to receive your goods the following working day.

FREEScottish Highlands & Islands – 2-3 Working Days

For all orders totalling £75 and overDelivery location is The Scottish Highlands and Islands.

£10.00 Scottish Highlands & Islands – 2-3 Working Days

For all orders totalling £74.99 and under Delivery location is The Scottish Highlands and Islands.

From £7.95 Northern Ireland & UK Islands – 2-3 Working Days

From £7.95 European Delivery – 6-10 Working Days

For all orders outside of the British Isle locations in our supported countries listed above. Entering your country on the Checkout page will give you an accurate delivery charge.Maximum charge is £20.95

Where we deliver:

We deliver throughout the United Kingdom (including Northern Ireland, Isle of Wight, Scilly Isles, Jersey, Guernsey, Isle of Man and The Scottish Highlands and Islands) , and the following European countries:

Austria

Germany

Poland

Sweden

Belgium

Hungary

Portugal

Czech Republic

Italy

Republic of Ireland

Denmark

Luxembourg

Slovakia

Finland

Monaco

Slovenia

France

Netherlands

Spain

Unfortunately, at this time we cannot deliver to the British Forces posted overseas.

Delivery Service

All deliveries will be made by Parcelforce.

Delivery Times:

Our carrier’s deliveries are made between the hours of 7am and 6pm.Order cut-off for all delivery services is 1pm (UK time). Orders placed after 1pm will be treated, for the purposes of delivery, as having been placed the next working day.Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 1pm on Friday will not be processed until Monday.

Note: All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.

Delivery Timescales

Our Standard UK delivery service takes 2-3 working days, but sometimes longer for orders delivering to addresses in Northern Ireland, the Isle of Wight, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands.

Large Orders

Larger deliveries may require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained. If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is.

Where a signature is given by someone other than you or the parcel is left at your local post office, the order will be treated as having been delivered.You may, when placing your order online, specify a different delivery address than your payment address if that is more convenient for you.

Payment Methods

We accept the following Payment Methods:

MasterCard

Visa

Visa Delta

Visa Electron

PayPal

Tracking your order

You will be able to track the status of your order by visiting your account page, signing in and clicking on Order History. Or you can contact our customer service team on Tel: 0161 428 9111 or email customerservices@jamesgalt.com.

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