Our passengers

We carried over 24.1 million passengers during the year, and received only 1,202 customer comments. This equates to under 5 comments per 100,000 passenger journeys.

We always meet our strict industry code of practice and investigate every complaint we receive. These complaints are always fixed and logged to prevent them happening again.

Our staff

We're a major local employer with a highly trained and competent work force that includes:

almost 600 drivers

120 maintenance staff and cleaners

40 supervisory and managerial staff

a number of apprentices

Our drivers are all Certificate of Professional Competence (CPC) qualified.

Our supervisors and management staff have all passed the relevant training courses for their professions.

Our services

Our key measure of performance is reliability and punctuality.

In the past year our buses ran 99.42% of scheduled services, with 0.15% failure due to internal reasons and 0.43% due to external reasons,such as congestion and diversions and 0.22% due to weather conditions. Also, 94.6% of our buses ran within six minutes of their scheduled times, with traffic congestion and road works being the main sources of delays.

We continue to run our twitter account @stagecoachcnl to keep our customers up to date with incidents on the highway and delays affecting our services.

We have made some further improvements to services over the past year, including more accessible buses and introduced new and extended services in Cumbria and Lancashire.

We have also made a large number of changes to routes and timetables as a direct result of customer requests.

Stagecoach is a positive contributor to the local economy and we are proud to connect people, for business, leisure, work and education.

Our customers support the local community by spending money in their communities, which in turn generate jobs, taxes and provides growth for Cumbria.

Our fares

We offer value for money fares and tickets including standard single fares and unlimited travel zone tickets.

Postal Address

Feedback

We really value your opinion on how we are doing - please feel free to drop us an email or write to us.

Follow us

Follow us on Twitter @stagecoachcnl to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good).

Please remember to include details of the route, date and time of the bus journey you were on.

Lost property

If you have a lost property enquiry, please contact the depot in the area you were travelling in when you lost the item:

Barrow 01229 433333

Carlisle 01228 819090

Kendal 01539 722143

Morecambe 01524 422217

Workington 01900 604588

Guide to tickets

Please see our guide to tickets for a summary of our tickets and passenger types in Cumbria and North Lancashire and if you still have a question, please call or email us.

Legal identity

Legal identity || Stagecoach in Cumbria and North Lancashire is a trading division of Stagecoach (North West) Limited. Stagecoach in Cumbria and North Lancashire also trades as Stagecoach in Lancaster. Registered Office: Stagecoach North West Limited, Daw Bank, Stockport, SK3 0DU (Registered in England and Wales No. 123665)