dnata to provide ground handling services at JFK’s Terminal 4

US-based JFKIAT has entered an agreement with the air services organisation dnata to deliver ground handling services at Terminal 4 of John F. Kennedy International Airport (JFK).

JFKIAT operates Terminal 4 at the US airport.

As part of the project, dnata will coordinate ground handling services for several of the airlines operating at JFK’s Terminal 4, including Etihad Airways, Volaris and Air Serbia, with combined annual turnarounds of more than 2,000 aircraft.

dnata US CEO David Barker said: “Our commitment to safety, meticulous on-time departure and service excellence, globally, in the US, and in particular at the terminals we already operate in within JFK, were all contributing factors to receiving this permit,”

“We now have the opportunity to offer our award-winning ground handling services to all customers already operating at Terminal 4 and to further strengthen existing global relationships with our customers in this location.”

In a bid to support this growth, the air-services organisation intends to invest $3m in infrastructure and resources at the terminal.

"Terminal 4 is continuously enhancing its operations in order to improve passenger satisfaction."

The investment is expected to generate more than 100 new job opportunities.

JFKIAT president and CEO Gert-Jan de Graaff said: “Terminal 4 is continuously enhancing its operations in order to improve passenger satisfaction.

“With more than 21 million passengers each year, we are confident that this new partnership with dnata will further excellent services for our airline customers and a superior passenger experience for our travellers.”

dnata currently operates at terminals 1, 7 and 8 in the airport.

Image: Terminal 4 at John F. Kennedy International Airport in the US. Photo: courtesy of Mike Powell / Wikipedia.