United States

United States

Aco Rent a Car terms

OFF HOUR Fee of $25 applies before 7am and after 10pm. When make your reservation online enter a note with the approximate time to return the car. This charge will be applied at the counter.

AGE

Must be 25 years old. Drivers younger than 25 years an UNDERAGE FEE of $20 per day will be applied.

BUSINESS HOURS

ACO Rent A Car - Orlando International Airport is opened Monday through Sunday from 7:00AM- 9:00 PM
ACO Rent A Car - Miami International Airport is opened Monday through Sunday from 7:00AM- 10:00 PM

CDW

Loss damage waiver (LDW) is not insurance and not mandatory. If you accept LDW with your initial on the rental document at the daily rate, for each full or partial day that the car is rented to you, and the car is used and operated in accordance with this agreement, If you do not accept LDW, or if the car is lost or damaged as a direct or indirect result of a violation of paragraph 13 of Rental Agrrement, you are responsible, and you agree to pay Aco Rent A Car for all loss of or damage to the car regardless of cause, or who caused it. We accept only total coverage offered by the following companies: GEICO, STATEFARM, PROGRESSIVE, LIBERTY MUTUAL, and USAA. Policies issued in Puerto Rico are not accepted. LDW offered by credit cards issued in Venezuela is not accepted in Aco. US residents in order to decline the LDW must provide us with proof of full coverage insurance. If you use your own insurance or a third party insurance including the coverage offered by your credit card, you will be charged a recovery damage fee of $10 per day. LDW is mandatory for people from another country different from the US without insurance in the US. Check DEBIT CARDS policy if you are planning to use a Debit Card

DEBIT CARDS

US DRIVER LICENSE HOLDERS -except FLORIDA DRIVER LICENSES- Are allowed to use the debit card to rent. Foreign customers using debit card as payment or deposit the loss damage waiver and the supplemental liability will be required. If customer has the LDW included in the rate or customer has a third party full coverage insurance only the SLI will be required . read exceptions for the proof of insurance.

DEPOSIT RULES

Deposit we hold $100 if you accept our CDW or $600 if you use your own insurance to protect our car. If you did not have our CDW and the car is returned damaged, we do not release the deposit until the claim will be settled. If you use a debit card the deposit is charged at the moment of the rental and refund it after you return the car. Depending on your bank, this money will be available in about 21 days.

DRIVERS LICENSE

We may verify your drivers license and your driver records. Aco Rent A Car may refuse the rental if the drivers license has been restricted in any way. We have the right to deny rental based on information provided by the Department of motor vehicles. Temporary driver licenses are not accepted.

EARLY RETURN

Charge of $20 applies if you return in a different date than the one indicated on your contract. You must return the car in the same condition you received it, except for ordinary wear, on the date and at the time indicated in the rental agreement. Under no circumstances, may the car be kept for more than 30 days. It must be returned sooner if Aco Rent A Car demands it. If the rental vehicle is returned later, you may be charged a late return fee.

EMERGENCY INFO

For assistance call1-305-526-0441 or 1-888-5260440 or 1-407-3817811

EQUIPMENT

GPS AND BABY SEATS Aco Rent A Car offers baby seat and GPS navigation systems. Additional charges apply. Customer is full responsible for the equipment in the event of lost or stolen.
- Baby Seats: For infants less than one year and weigh up to 20 lbs or up to 9 kgs.
- Booster Seats: For children between 1 and 5 years old who weigh between 9 and 45 kg (40 to 100 lbs).

EPASS: Your vehicle is equipped with the ability to pay for tolls electronically. You are responsible for paying any and all tolls incurred during the rental term. If, at any time during the rental term, you incur a toll without paying the toll in cash (including on a cashless toll road) or in some other manner permitted by the applicable toll authority, so ACO Car Rental or its agent must pay the toll(s) on your behalf, you will be charged a convenience fee of $3.95 per day or $16.75 per month of the rental term + the maximum undiscounted published toll fee(s) at the time you incur the toll(s). After you return the rental vehicle and any toll or tolls are processed, ACO Car Rental or its agent will charge the convenience fee, toll(s), and any other charges as described above to the credit or debit card you provided when you rented the vehicle. The charges will appear as one or more separate line items on your credit card or bank statement. If you did not provide a debit or credit card when you rented the vehicle, ACO Car Rental or its agent will bill you for the convenience fee, toll(s), and any other charges as described above. You can avoid the convenience fee and any other charges as described above by paying any and all tolls in cash or in some other manner permitted by the applicable toll authority and avoiding any cashless toll roads during the rental term so that neither ACO Car Rental nor its agent have to pay any tolls on your behalf.
For assistance about tolls charges, call 1-800-4820159. To obtain receipt, visit: www.htallc.com, select the menu option receipt request and select ACO Rent a Car. Detailed information will be available based on your last name and rental contract number or credit card number used for your rental.

GAS

The car will be full of gas at the moment of rental however, that may not always be the case. The fuel service charge is not a retail sale of fuel and that the cost of refueling at a local service station may be lower.
There are two fuel options at the time of rental:
A) if you accept to pay the prepay fuel option at the beginning of the rental agreement there will not be any additional fuel service charge at moment of return, regardless of the level of the fuel tank. You will not receive any credit for the fuel left in the car tank.
B) if you do not accept the prepay fuel charge, you must return the car with the same level of fuel as you received it and that is record in the rental document.
If the car is returned with less fuel, ACO Rent A Car will charge a fuel service fee for the cost of refueling the car to the same level it was at when you received the car.
You will not receive any credit if you return the car with more fuel than you received it.
The level of the tank will be obtained by reading the factory installed gauge, rounded down to the nearest 1/8 of the tank.

GEOGRAPHIC

The rental vehicle cannot be driven out of the state in which it was rented.

INSURANCE

SLI Suplemental liability INSURANCE: protects you against claims made by a third party for bodily injury and/or property damage sustained as a result of an accident while you are operating a rental vehicle.
Roadside Assistance: Covers any help needed if the car experiences any kind of operating difficulties. RSA basic only for customers located less than 25 miles from any of our locations. RS250 for customers located less than 250 miles from any of our locations.

INTERNET RESERVATIONS

A car reservation can be made on our website. Reservations can also be made directly at any of our offices. A confirmation number will be give once your resevation has been confirmed. This number can be used to gain access to your reservation information, including your rates. Your reservation guarantees a car at the rate and date that it was reserved for . It does not guarantee a specific make and model of a vehicle, nor can it guarantee a reservation for another date. The maximum rental length is 28 days, while the minimum rental length is 1 day. Rates are calculated based on a 24 hour clock, once this clock has gone past the 24 hour period, another day will be charged. We offer weekly and daily rates. We do not offer hourly or weekend rates at this time.

LOCAL RENTERS

Local renters (FLORIDA DRIVER LICENSE HOLDERS): Must present a valid ID or Driver license and a credit card on their names.
-$600 deposit with the Credit card if the customer declines our loss damage waiver.
-$100 deposit with the Credit card if the customer accepts our loss damage waiver.
- total payment of the amount of the rental will be made when opening the contract.

MILEAGE

Our rates include UNLIMITED MILES

NO-SHOWS

NO-SHOW reservations after 2 hours of the pick up time are not guarantee. No show fee applies.

ONE-WAY

The rental vehicle Must be returned to:
Aco Rent A Car - Miami International Airport 4101Nw 28th st Miami, Fl 33142 or Orlando International Airport 5757 S Semoran Blvd. Orlando, Florida 32822. OFF SITE returns can be arranged at the counter. One way charge varies depending on the season.

OTHER

Taxes
- You will pay all sales, use, rental, environmental and excise taxes, including tax-related surcharges.Fines- expenses, costs and administrative fees
-You will pay all fines, penalties, and court costs for parking, traffic, toll and other violations, including storage liens and charges. You will also pay a reasonable administrative fee with respect to any violation of this agreement, such as repossessing or recovering the car for any reason.
Return Airport Fee
- This charge will be applied at closing of the rental agreement contract and it will be not reflected in the total amount of your reservation.
Prohibited use of car
-Certain uses of the car and other things you or a driver may do, or fail to do, will violate this agreement. A violation of this paragraph, which includes use of the car by an unauthorized driver, will automatically terminate your rental, void all liability protection, and any optional services that you have accepted, including supplemental liability insurance, personal accident and effects insurance, and loss damage waiver. A violation also makes you liable to us for all the penalties, fines forfeitures, liens and recovery and storage costs, including all related legal expenses, fees and cost.
Collections
All charges, fees and expenses, including payments for loss or damage to the car, are due at our demand. If you do not pay all charges when due, you agree to pay a late charge of the lesser of either 1 % per month on the past due balance. If that rate is not permitted by law, then you will pay the highest rate permitted by law on the past due balance. You will pay any collection costs, including a service charge, for any check that is not honored by a financial institution and our reasonable attorney fees. If you dont pay any amount when due, if the law permits, you authorize us to contact you or your employer at your place of business about payment. If you fail to pay any indebtedness to us in full, you understand that we may report such deficiency to an appropriate credit reporting agency.
Courtesy phones When you arrive at the Miami International Airport, you can call us by the courtesy phones located in every terminal of airport.
Peak season
If your reservation falls in a peak season, a deposit might be required to confirm your car. Go to our webpage www.acorentacar.com and make the prepayment to guarantee your vehicle. Any question call 1888-5260440 or email us to reserve@acorentacar.com

OVERSTAY

To extend your rental agreement you must contact us at 1-888-526-0440 before your return date.
We may or may not grant an extension or grant it for the entire period you request, in our sole discretion. If we do grant an extension a different or higher rate may be applied to the extension period and a service fee may also apply. Failure to return rental property or equipment upon expiration of the rental period and failure to pay all amounts due (including costs for damage to the property or equipment) are prima facie evidence of intent to defraud, punishable in accordance with section 812.155, Florida statutes.

PAYMENT
You can cancel your booking at any time however the deposit paid at the time of booking is non-refundable. No show fee applies.
- Debit (not from FLorida Driver License holders) and credit cards are accepted ( American Express, Diner, Discovery, Visa, and Master).

PICKUP/DROP

Return Location
-the rental car must be returned to the agreed return location as specified on the rental document.
Pick Up you must pick up the car in the location specified in your reservation. Rates vary depending on the pick up location

REFUNDS-EARLY RETURNS

You may have chosen to pay in advance part of your estimated rental charges or rental days, on the web or in other ACO Rent A Car locations. If the rental does not take place, or rental charges, for any reason, are less than the amount paid in advance, ACO Rent A Car will, at you request, return your funds in the same location and in the same currency you paid them less a reasonable administrative fee of $25

RULES

Prohibited use of car
-Certain uses of the car and other things you or a driver may do, or fail to do, will violate this agreement.
-A violation of this paragraph, which includes use of the car by an unauthorized driver, will automatically terminate your rental, void all liability protection and any optional services that you have accepted, including supplemental liability insurance, personal accident and effects insurance, and loss damage waiver.
It also makes you liable to us for all the penalties, fines forfeitures, liens and recovery and storage costs, including all related legal expenses, fees and cost.

SHUTTLE

Orlando Airport you need to go to Ground transportation area (level 1 or lowest level). Let us know that you arrived dialing 285 from the courtesy phones located at the rental car area. Proceed outside to the rental car pick up area. Look for the orange or green signs A11-13 A33-A35 or B11-B13 or B35-B37 and wait for our shuttle.

At the airport terminal, head to the MIA Mover (MIA Station, level 3) and take the train to the Rental Car Center (RCC). Upon arrival, enter the RCC and walk forward until the exit door and you will see our own BUS which takes you to our facilities in less than 3 minutes.

SMOKING

We rent NON SMOKING CARS. You will pay an additional charge up to $250 if you return the car and it smells of smoke.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable.

Disputes
If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.