He says under an obscure Florida law, theme parks don't have to report such incidents, so they've been told there's no record of the incident. They may have to search for workers' compensation records if the theme park employee involved filed for benefits.

Also, as hard as it is for Geer to believe, Disney, he says, claims to have no surveillance video of the mishap.

"I was told that over the phone. I asked to have it confirmed in writing. It was not confirmed," he said.

As a result, the only proof of an incident occurring may be a post in a Disney Fan Forum from another park visitor that day.

In the post, "Kath1210" claims to have witnessed an accident that left a Jungle Cruise worker and guest injured.

Geer says they'd like to find "Kath1210" and "discover the people that were there on the dock that day."

In the meantime, Stacey Holdorff says her image of Disney is shattered, and worse, so is her daughter Tiffany's.

"It was her favorite place ever," she said, "And watching her mom being carted away in an ambulance was devastating to her."

There have been at least two other incidents involving the Jungle Cruise attraction within the past couple of years. One, a documented case in California, and the other in Florida.

Geer says one case is an accident, two is a coincidence, but three shows a pattern.

A spokesperson for the theme park would only say that Disney "will respond to the lawsuit as appropriate in court".