Customer Testimonials

Update September 2019: We always receive great service at Jim Pattison Volvo in North Van. We purchased a used vehicle in 2015 which ended up having a significant issue outside of the warrantee period. The service department took up our case with the vehicle manufacturer and resolved everything to our satisfaction. The process was completely seamless for us. Special thanks to Doug and Mandy! November 2015: I was in search of a car. Open to new or used and on a whim went to Jim Pattison North Vancouver Volvo where I met Gordon Ray. Gordon was exceptional through the whole car buying process and made me feel like a valued customer. When I bought my car Gordon spent time going through all the features and ensured I knew as much about my car when I left as possible. He was patient, kind and fun to deal with. If you're in the market for a new car visit Gordon, you won't be disappointed!

Thank you Kevin, Raymond and everyone else for everything you've done. Your team is just so friendly and frank with the entire process. I really appreciate how you didn't try to upsell and how upfront you are with all the costs. Raymond drove the vehicle to our home for a test drive and even gave us flowers in the end which was very kind ! Thank you again.

This Volvo is fantastic! The cars are beyond safe, gorgeous, and thoughtfully designed and the service provided by Volvo is incredible. Just today I had the service engine light come on and despite the service center being booked solid and it being the end of the day, Darren said I could bring the car in to have it looked at to make sure it was still safe to drive before they left for the day. This is incredible service that is so rare in today’s businesses. Thank you so much Darren and the Volvo team!!!

Purchased a hybrid volvo from this location. We met with Nelson Phillips, who I had been emailing for weeks. He was very helpful and knowledgeable, he spent time explaining Volvo's philosophy which made me very excited to purchase a Volvo. I have tried to contact many different Volvo dealerships all over Canada for the past few months,to try and find a hybrid that would work for me. He is the only one who not only responded right away via email, but he carried a conversation and knew to try and build a relationship and put in the time, which we really appreciated. He seemed to appreciate our questions and provided us with exceptional service. When we were emailing, he even emailed back a week or so later to check in, which was very great. I am very impressed with his customer service and knowledge, and love our new car!