FedEx Ship Manager™ at fedex.com

New Online Features

Global Returns solution now offers a new email label option

Our Global Returns solution makes it easier to manage customer returns with the same services, reliability, convenience and visibility you already enjoy when shipping with FedEx. Now instead of a printed return label for your return shippers overseas, you can send them an email label. At the same time, you can choose to allow your return shippers to access or make any changes to the shipment information on the return label.

Credit Card information update made easy online

If your shipper account is linked to a credit card, we are now offering you the option to easily update or change your credit card information online. All you need to do is to login to FedEx Ship Manager on fedex.com and make the update under the “My Profile” tab. This new enhancement is currently only available to customers in Singapore, Malaysia, Australia and New Zealand.

We hope the above enhancements will help reduce your workload and save you time in managing your shipping process.

As of January 14, 2014, customers can use the FedEx account masking feature to prevent exposing their FedEx account number to their final shipment consignees. To make this possible, two copies of the shipping label will be created. The shipping label affixed to the package will not reveal the account number of the shipper; and, in compliance with any policies and procedures such as customs clearance, a second shipping label with the account number will be processed by our operations team.

Good news for customers in Thailand! For maximum convenience, you can now enjoy an easy-to-understand, localized, Thai language interface on FedEx Ship Manager at fedex.com. Register for an account, create an online shipment, update the shipment profile or manage your account in your local language.

Less Printed Paper Helps China Stay Greener (January 2014)

FedEx is committed to helping make the world a greener place. That’s why we are reducing the number of Air Waybills and Commercial Invoice copies required for outbound shipments from China.

For document shipments, you now only need to print two (2) copies of Air Waybills.

For non-document shipments, you now only need to print three (3) copies of Air Waybills and three (3) copies of Commercial Invoices.