PayDC Chiropractic Software

PayDC Chiropractic Software is an integrated EHR and Patient Management system that offers practices an end-to-end patient care solution. With PayDC's intuitive, automated workflow, practitioners can reduce administrative tasks and overhead. The solution automatically links PayDC's SOAP Notes and Exam module to the Compliant Care Plans, shortening the time required to generate patient records for reporting and auditing.

PayDC Chiropractic Software modules include automated SOAP Notes and exams, patient scheduling and care plans, billing and insurance verification, with an integrated electronic file cabinet and merchant services. With an interactive interface, practitioners and office staff can navigate from one screen to another in few clicks. The patient dashboard provides a customizable "To Do" lists that can be defined and utilized according to the practice's existing procedures.

PayDC Chiropractic Software offers a web-based architecture on a monthly subscription. The solution is recommended to practices seeking an affordable, compliant web-based system.

Overall positive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Product was excellent in helping me stay compliant with my notes. Many tutorials offered in the subject compliance and after a Blue Cross Blue Shield audit was happy not to have to pay a dime back.

Cons

It is very difficult to make any changes to the care plan template. I also found that occasionally only a small portion plan templates were available. I had not used the billing service because the office outline clearinghouse with the option of free was a better choice.

Damon from BnC of Brick
Specialty: Chiropractic

September 2016

September 2016

Could be A LOT better.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Not sure there is anything. It works in the sense you can enter a note and process a claim.

Likes Least

Just about everything. It is not intuitive at all. The learning curve to teach others how to use it is very high. There are way too many things you need to memorize and things you need to change for each note. Way too tedious to have to constantly change things for each patient and when you have a high volume practice this can can be annoying and take up a lot of time.

There are so many things you can not do with the program and the things it does do, it does not do them well. Im surprised at the high rating it has. They never do updates and when you voice issues you have with their "support" team they are condescending rather than helpful.

Recommendations

See what else is out there. Yes this will get the job done but over all its horrendous.

Nicole from East Coast Chiropractic
Specialty: Chiropractic

July 2016

July 2016

Wonderful Chiropractic software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

That it is so easy to use and has so many features that are great and make payDC unique and fantastic!

Likes Least

It does seem to crash quite often. Logging us out and not allowing us to sign back in for quite some time which can get frustrating, but we manage to work around it.

Recommendations

Stick with payDC. It offers a lot of features we could not find elsewhere. Yes, the crashing part may seem a little iffy, but all the other great things about payDC offset that one bad quality.

Dr. Brett from Main Street Chiropractic
Specialty: Chiropractic

April 2016

April 2016

Product provides excellent documentation. Fairly easy to navigate.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Product provides excellent documentation. Fairly easy to navigate - but I'm sure would be easier for those more tech savvy. Overall very happy with the program and the PayDC company. Customer service is second to none.

Likes Least

Love the fact it is a cloud based program. Can access from anywhere. Also no need to upgrade with software. Updates are done regular. Only downside - some recommendations for improvement are slowly implemented.

Recommendations

This may not be the most advertised program in Chiropractic, but is one of the best. Do a trial/demo and see for yourself!

Jennifer from Taschler Spine & Rehab
Specialty: Chiropractic

April 2016

April 2016

Your EMR & Billing Solution!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Notes made easy! If you are looking for an excellent way to do your notes and billing you have found it. I have used PayDC for a few years and have found it to be user friendly and take away the stress of note taking. The staff is very helpful and good at addressing any issues you may have. The owner of the company is very involved and wants you to have only the best experience possible. I highly recommend PayDC!

Likes Least

That I didn't get it sooner! Call and try out the free trial!

Recommendations

Experience the free demo and you will see for yourself.

Randy from Chiroplus of Locust Lane
Specialty: Chiropractic

March 2016

March 2016

outstanding and both with customer service and the finished product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ease of use, customer support and the finished product

Likes Least

Nothing , the company has easily exceeded my expectations, and the product accounts for the many variances that you may encounter in practice . If I can use the product anyone should be able to as I am not the most tech person. It helps immensely with patient care and time spent and documentation of that care. I would say they have by far one of the best products on the market

Recommendations

When choosing electronic health record software this is the right choice to make, look no further

Chiropractor using PayDC for almost 2 years and going strong

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

As a very busy chiropractor, this system really simplifies and streamlines my practice. Daily notes and exams are entered easily without spending hours to do so. Having the billing together with the notes really brings it all together, which is how it should be. Everything is easy to learn because it all makes sense and all works together, right at your fingertips. Because it's cloud based it's easy to access from many computers without having to download tons of software and it gives me peace of mind that even if one of my computers goes down I won't lose all my patient data.

Likes Least

I've been using it for a year and a half and have nothing bad to say about it. Minor issues are corrected immediately by the support team who are always very helpful.

Ease-of-use

Functionality

Product Quality

Customer Support

N/A

Likes Best

Easy Documentation
Easy to learn
Better integration with scheduling and claim generation report
Integrated billing and clean claim
Most efficient system
Get paid on appeal and saved from audits.
Quick and easy notes.
Customizable, Time saving and Compliance

Likes Least

Don't find any yet but only thing I feel it it doesn't work on Mac but you can still have parallel and have it on.

Recommendations

I am the Physical Therapist and have been running multidiscipline practice from approx 2 years. I switched from Web Pt to Pay Dc. To be honest It was the best decision I have ever made. The software is easy to learn. Document is very effective and saves lots of time in claim generation and submitting to insurance company. The software is very customizable and every provider can make their own flow of documentation which is very easy to create care plan and SOAP notes. The best thing I like is it is very compliance and you can run various practice analysis report in seconds which as a private practice owner we want to do all the time to see how effective the practice is. The don't charge you unnecessary for extra admin provider and always work with you to help your practice more efficient. I understand technical support was not great but lately it is very effective. Co founder is one of the best person I ever met who knows what he is doing and talking about. He is always available to help you with any issues you have with software and he also involve personally for any audits you have to help you out. He is not only co founder of it but also compliance office and knows more than any software company about billing and coding. He always speaks in conferences and APTA NJ group how to become more compliance. The software also has reminder appointment to go as well they are working on developing to send text messages too,. .. In short If you want to be more efficient in private practice not matter you are DC, PT or Acu I would strongly suggest this software. I would give 10/10.

James from Village Family Clinic
Specialty: Chiropractic

March 2016

March 2016

Great Job PAY DC!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

While no software is perfect for everyone, PAY DC hits the major points very well. As both a busy clinic doing over 1 million a year, and as a consultant to other doctors, I highly recommend this product! It hits on a few key points i need for myself and my coaching clients.
1. Cloud based. Its not 1987. I dont want a servers going down. Also, if you have a natural disaster, you don't want backups every day!
2. Great compliant notes. The notes generate are fast easy and complaint. that is all!
3. Billing. The product is seamless less integrated for easy billing. Clearing house directly connects, great for billing

The training provided is second to none. They spent hours with my large staff getting it up and running. They have supported me and my coaching clients as well!

I highly recommend

Likes Least

I would like a littel more practice management features, recall letters, appointment reminders, things like that!

Recommendations

Software must be cloud, good billing and good notes, PAY DC hits all the above!

Robert from Blozen Chiropractic, P.C.
Specialty: Chiropractic

March 2016

March 2016

It is the best Software product on the market for what I need!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I have used quite a few different practice software but, this is the one I choose to stay with for many reasons. Ease, speed, accuracy, content and the best support. The system is easy to personalize for your practice needs and future changes that may come about. The transition to the ICD-10 was a breeze. I know Docs that are still striving to get this done. My office was ready from DAY ONE! This in itself was worth every penny!

Likes Least

The first time you set up a patient in the system it takes a little time! But this system is still quicker than the rest!

Recommendations

Be honest and try to be as accurate as you can be with what you are evaluating!

Michael from Bodywise Chiropractic
Specialty: Chiropractic

December 2015

December 2015

Affordable but very limited Capabilities

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Visually this package is clean and easy to navigate. The program is easy to learn and offers customization of daily notes to reflect the way we practice. The system produces clean claims that get us paid and will notified you when a rejected claim and what needs to be fixed.

Likes Least

Our biggest compliant is that it is slow and one dimensional. The system doesn't allow you to operate in several windows at one time. For instance if you are in a patient's account window you cannot access the appointment calendar without closing out of the patient's window first. This doesn't sound like a big deal until but it is when you realize that switching between windows can take up to 15 seconds. If you are an office who is processing more than 25 patients a day you are going to be pulling your hair out trying to complete a note in a timely fashion. On average my staff is loses 30-40 minutes a day just waiting for this program to toggle between a patient's notes and the appointment calendar. This is unfortunate because the soap note is easy to generate and it doesn't read like many "canned" notes other systems produce. Another disappointment has been customer support. We find them slow to respond to questions and concerns and the company's training materials are limited.

Recommendations

If you are a busy office this software will slow your operation down. Reports are limited and there is little in the way of patient generating reports to assist in patient management and internal marketing.

Kyle from DC Strategies
Specialty: Chiropractic

June 2015

June 2015

Avoid like the plague

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

On the surface it is user friendly... but only on the surface

Likes Least

If the documentation module is the flagship, you would think it would give a great logically formatted report - it does not. When going through the history of a new patient, typically if you don't select an entry it will not populate in the report. Their fix - "just delete it from the report".

Due to the "global timing" it enters the wrong date of service if you enter a charge after 6pm CST. That means you are billing for a service on a date that you are NOT providing it = FRAUD in the eyes of the federal government. When brought to their attention, "the developers are working on it". Really for 6+ months?

When you have an issue, you get no support. IT or developers are always working on it. Working, never completed.

Recommendations

Anything is better than PayDC. Terrible product, terrible support.

Kellen from Binder Family Chiropractic LLC
Specialty: Chiropractic

February 2015

February 2015

Pay DC: Easy to use, easy to follow.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Everything you need is within a click.

Likes Least

Once your note is signed and finalized there is no going back! Not even to correct spelling or date mistakes, so make sure your note is 100% ready or else you wont be able to change it.

Recommendations

Use the schedule a bit to know if you like how it works.

Gwen from Kobliska Chiropractic
Specialty: Chiropractic

January 2015

January 2015

PayDC Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Fairly easy to learn and use. Has all the information you need for EHR.

Likes Least

Customer service is not always the best. We have had times where we have emailed and not received any word back for over seven days.

Recommendations

Make sure that the software pertains to all your needs.

Hope from North Texas Spinal Health and Wellness
Specialty: Chiropractic

October 2014

October 2014

PayDC or not?

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The back office portion of this PayDC is remarkable. We almost never have a return claim. It notifies us if there is a rejected claim and it's easy to use when correcting a rejected claim. We usually get a live person on the phone for support, before 5 EST. The schedule viewer is nice and easy to navigate with multiple options when setting up the practice.

Likes Least

It has zero accounting and reports to monitor money. It requires too many clicks to do everything, and is extremely time consuming. Nothing in this product is linked, so you end up entering the same info in multiple places. They have an East coast location and they close before everybody else. It's hard to get customer support after 5 EST. I don't like having to use Excel to manage finance with six spreadsheets. The info is in the system, it's just not programmed to produce a report that could be used to manage money. There is no click and drag option in the appointment scheduler.

Recommendations

Consider a product that offers a robust front and back office management software. More work with fewer clicks is always recommended. Use a reporting system that offers flexibility to control what populates on each report.

Tracy from Smart Chiropractic
Specialty: Chiropractic

September 2014

September 2014

Speedy chart notes

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The EHR is amazing. It's easy to chart accurately and quickly.

Likes Least

The accounting ledger is not easy to read or understand. It is hard at a glance to see what the patient balance is. Also, the system does not account for an insurance discount in real time.

Recommendations

Make sure you take a real look at the accounting side of the software.

William from Monroe Chiropractic and Massage
Specialty: Chiropractic

September 2014

September 2014

PayDC Evaluation

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the report generator system and the visual areas to mark complaints.

Likes Least

We are having issues with some of the daily treatment notes missing after saving and signing. We are trying to get these resolved through PayDC's trainers and the billing clearinghouse.

Recommendations

Make sure you understand the system perfectly and have all the correct provider numbers set up.

Dustin from McIver Chiropractic Center
Specialty: Chiropractic

September 2014

September 2014

Too many problems to justify the price.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It has a clean look.

Likes Least

There are so many glitches that they could not begin to help us with. Appointments and payments were randomly deleted from the system.

Recommendations

Look at another system with less problems and better customer support.

Angie from McIver Chiropractic Center
Specialty: Chiropractic

August 2014

August 2014

Lack of Organization and Not So Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

There's not much that I like about PayDC.

Likes Least

This program lacks organization; there are several windows that need to be opened in order to get specific patient information.

Recommendations

I would highly recommend using another chiropractic software program.

Shauna from McIver Chiropractic Center
Specialty: Chiropractic

August 2014

August 2014

PayDC Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We originally liked that the price was low and that there was no contract.

Likes Least

We have experienced absolutely nothing but problems with PayDC, and the worst part was that nobody seemed to care about our terrible experiences.

Great! Professional! Easy to use! Fast! Reliable!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Support

Pros

I've used PayDC since my 1st day in practice 7 years ago. They consistently improve on an already great product. It is fairly priced and support is always there for any issue or help navigating the system.

Cons

I would love to have compatibility with Macs and iPads but that is really the only picky thing I could suggest.

Advice to Others

Every Chiropractor Should Have This Program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Support

In the current insurance environment of pre and post-payment audits, it is imperative that each practitioner protects themselves with bulletproof documentation and record keeping. This program is the answer to that challenge and I have to say that having an authority as the key developer of the software is like having a star quarterback on your team. The ease of use, thoroughness of documentation detail, and excellent and friendly customer support have made my experience with PayDC extremely positive and has brought back the joy and confidence in my practice that was threatened by today's insurance and medicolegal requirements and penalties. This lets you go back to focusing on treating and healing patients instead of worrying about your notes. I highly recommend this program to every DC .

Pros

Ease of use and accuracy of documentation options.

Review Source: Capterra

Lynn Ellen from Complete Wellness Chiropractic

November 2016

November 2016

Customer Support is Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Support

Wow....10 thumbs up for Trisa Stonebeck.
Trisa has been absolutely wonderful and patient in training two new employees in our office as well as helping to update the doctors. We had unexpected changes occur at the practice and she has been a calming force and educator. I love that she has a firm hand in proper practices. She definitely knows her stuff! Love working with her because she's friendly, punctual and realistic about the overall process. You are lucky to have her on staff.

Software experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Support

I am very pleased with the ease of use of this product. I like the accounting features in regard to posting and balancing of patient ledgers. The only recommendation that I have is in regard to reporting. There are reports that can produce a patient list by carrier, service dates or demographic criteria. The product allows you to export a patient list to excel but you cannot set parameters and sorting has to be done on the excel spreadsheet. Way to many steps for something that should be a click and generate option. Otherwise, very happy with this product. Customer Service and Tech Support are TOP NOTCH!!! Always a quick response, even if the issue can not be resolved immediately.

Pros

The accounting features and the ease of claim submission.

Cons

The inability to generate patient lists based on criteria such as insurance carrier or self-pay status without having to export to Excel.

CUSTOMER FEEDBACK:

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Support

My experience has been great! Rep helps me with any questions I have and if he doesn't know the answer he will figure it out. He always calls/emails me back with a timely response and has been overall the best Customer Service representative from PAY DC. Our clinic greatly appreciates Rep and his service he provides to us.

Pros

The software is handy to our office in lots of ways. It is easy to use and has great features. Our billing and patient accounts are easy to access and the balances are easy to read.

Cons

When a patient buys a product we sale the majority of them buy more then 1. its a hassle to add that each time. If it had a number and you could select that quantity that would be helpful and more time efficient.

Review Source: Capterra

Garret from CICN

November 2016

November 2016

Excellent Customer Support, feature-rich billing system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Support

PayDC's support staff is excellent. They are prompt to reply, professional, and are employees of PayDC in their home office, not outsourced. PayDC's new billing platform, Advanced Provider Solutions is a superb value, that turns a relatively simple Chiropractic EMR into a far more advanced system than many comparable products.

Unfortunate story. Wish I didn't have to

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use

Usability

Functionality

Functionality

Product Quality

Quality

Value for Money

Value

Support

I am so sad to review this product this way but after a long fought battle we are finally at our wits end. Over 2 years ago we got PayDc and for almost a year the customer service was attentive and helpful. In the more recent year and a half we have experienced little to no response from customer service when issues come up. I have been emailing them regarding a payment glitch for about a month now with no response. Unfortunately we will be switching, probably to chirotouch as they now have very flexible payment options. :(

Pros

Relatively easy to use software

Cons

Customer support does not respond promptly or at all sometimes

Review Source: Capterra

Don from Self

May 2016

May 2016

Not a stable program or servers

Ease-of-use

Product Quality

Customer Support

Ease-of-use

Usability

Product Quality

Quality

Support

I have problems logging into the remoter servers at least twice a week. Last week was 4 of the 5 days. When I am logged in, I receive multiple errors. The one error closes the entire program. I have repeatedly lost entire new patient info and exams. By the time the person is re-entered, I may have spent about 45 minutes on one entry. The money saved for the program does not outweigh the frustration and time spent fixing the problems.

The program can not be customized very much and has not made much efforts to fix the problem.

I called my representative to help me. She was apathetic, at best. Her responses made me feel like I was bothering her and it isn't her responsibility.

Review Source: Capterra

Response: PayDC Chiropractic Software, PayDC Chiropractic Software

Date: June 2016

June 2016

Dr. Ammon,
I am sorry you have experienced these performance issues and would be happy to work with you to resolve whatever is causing them. Feel free to contact me through the "Contact Us" page on our website https://paydc.com/contact-paydc/ and we will decipher what is happening to cause your difficulties. I noticed you wrote your review on May 31. Please be advised that our hosting service (Microsoft) experienced an issue on May 31 with their Azure cloud services throughout the entire Eastern Region of the United States. This caused our application to be unavailable to users for awhile. This issue was beyond our immediate control. We worked diligently with Microsoft and service was restored as quickly as possible. Thank you.
Sincerely,
Craig Scott, CEO

Sunny from Refit Physical Restoration

March 2016

March 2016

Great software, Easy to use, Amazing integration with billing, Time Saving

Ease-of-use

Product Quality

Customer Support

Ease-of-use

Usability

Product Quality

Quality

Support

Pros:

Easy Documentation
Easy to learn
Better integration with scheduling and claim generation report
Integrated billing and clean claim
Most efficient system
Get paid on appeal and saved from audits.
Quick and easy notes.
Customizable, Time saving and Compliance

I am the Physical Therapist and have been running multidiscipline practice from approx 2 years. I switched from Web Pt to Pay Dc. To be honest It was the best decision I have ever made. The software is easy to learn. Document is very effective and saves lots of time in claim generation and submitting to insurance company. The software is very customizable and every provider can make their own flow of documentation which is very easy to create care plan and SOAP notes. The best thing I like is it is very compliance and you can run various practice analysis report in seconds which as a private practice owner we want to do all the time to see how effective the practice is. The don't charge you unnecessary for extra admin provider and always work with you to help your practice more efficient. I understand technical support was not great but lately it is very effective. David Klien is one of the best person I ever met who knows what he is doing and talking about. He is always available to help you with any issues you have with software and he also involve personally for any audits you have to help you out. He is not only co founder of it but also compliance office and knows more than any software company about billing and coding. He always speaks in conferences and APTA NJ group how to become more compliance. The software also has reminder appointment to go as well they are working on developing to send text messages too,. .. In short If you want to be more efficient in private practice not matter you are DC, PT or Acu I would strongly suggest this software. I would give 10/10.

Cons:

Don't find any yet but only thing I feel it it doesn't work on Mac but you can still have parallel and have it on.

Review Source: Capterra

Response: PayDC Chiropractic Software, PayDC Chiropractic Software

Date: March 2016

March 2016

Thanks for the kind words, Sunny!
Sincerely,
Craig Scott, CEO

Hope from North Texas Spinal Health and Wellness

May 2015

May 2015

PayDC

Ease-of-use

Product Quality

Customer Support

Ease-of-use

Usability

Product Quality

Quality

Support

Software works fantastic for back office, creating claims to submit to insurance and . The rest of PayDC is functional but not efficient. Very fragmented and information does not feed other platforms to populate useful information and basic reports to track patients and financials. Meaning multiple re-entry of the same basic information and filling out insurance info does nothing to provide the patient with a estimate of cost for treatment. We have to use excel for all financials and estimate of benefits for the patient. CLICK yourself crazy trying to use this for practice management software. We also have to use a third party to provide a financial status report to track where we are to date , monthly, annually. When PayDC goes down it's usually after 5 EST and you can't get anyone to return calls or email. Need another software to manage to business side of your practice.

Review Source: Capterra

Response: PayDC Chiropractic Software, PayDC Chiropractic Software

Date: March 2016

March 2016

At PayDC, we are consistently upgrading our cloud technology platform to provide the most robust and reliable system performance. In addition, we are regularly enhancing our software application by responding to the direct suggestions of our users. Our EHR-certified software is fully integrated and highly customizable to meet the needs of different practices with appropriate user training. Our brand new, industry-leading D2P (¿Direct-To-Payer¿) billing platform puts your practice virtually online with payers so that you will be able to know the exact status of your claim at any point in time. This saves you time and money, reduces preventable errors, and and will increase the profitability of your practice. Our Customer Service team is available to meet our clients¿ needs Monday ¿Friday from 9am ¿ 6pm EST.

Sincerely,
Craig H. Scott, CEO

Dave from Darby Chiropractic

March 2014

March 2014

PayDC is excellent

Ease-of-use

Product Quality

Customer Support

Ease-of-use

Usability

Product Quality

Quality

Support

We are supremely impressed with PayDC. Everyone we have talked to has been extremely pleasant, professional, and prompt. The ease of use has been seamless, especially due to the training. I really feel that it will increase our collections and patient volume.

Review Source: Capterra

Response: PayDC Chiropractic Software, PayDC Chiropractic Software

Date: March 2016

March 2016

Thank you for the kind words, Dr. Darby!

Sincerely,
Craig H. Scott, CEO

In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 686-5616