Equinix and Bit-isle Portal Service

Upon integration, the Bit-isle Information Portal (BIP) functionality will be available via the Equinix Customer Portal (ECP)

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Portal Service Migration

Transition Timing

As we finalize the integration of Bit-isle systems onto the Equinix platform, we will be integrating the Bit-isle Portal (BIP) into the Equinix Customer Portal (ECP). At this time, the Bit-isle Information Portal (BIP) functionality will be available as the link to the Managed Service Portal (MSP) in ECP.

New Registration details for the ECP

Upon integration, BIP customers will receive an email notification providing them with registration details so they can access the ECP. If you do not receive this notification on 13 February, 2018, please contact your Customer Success Manager (CSM) or contact the Service Desk on Servicedesk.JP@equinix.com .

The Services provided by ECP

The service you are currently receiving via the BIP will continue to be available via the ECP and MSP. However, please note that after integration, some functionality may change to align with Equinix policy and procedures. Please contact your Customer Success Manager or Equinix Service Desk (Servicedesk.JP@equinix.com) if you have any queries.

The following table outlines the changes you will see from how you currently use the BIP and how you will access the BIP functionality via the ECP.

BIP function name

ECP function compatibility

ECP function name

Supplementary Explanation

Inscription de l’utilisateur

⚫

ECP: [User Management] - [Add User]

Please go to User Management in the ECP

Contact Information (Colocation)

⚫

ECP: [User Management] - [Modify User]

For Colocation and Network, you can modify the user contact information for Maintenance and Incident information reports.

Contact Information (Managed Service)

⚫

MSP: [Managed service contact information]

For Managed Services, you can modify the user contact information for Maintenance and Incident information reports.

Admission Request

⚫

ECP: [Service] - [Work Visit]

Same function as Work Visit.

Facility Reservation

Salle de conférence

⚫

ECP: [Service] - [Conference Room]

This is to reserve Conference Rooms

Customer Break Room (TY9 Only)

⚊

⚊

Rest Rooms will continue to be available and new instructions will be provided separately

Staging Room

⚊

⚊

Staging Rooms will continue to be available and new instructions will be provided separately

Request for loading and unloading

Equipment

⚫

ECP: [Service] - [Shipments]

To confirm time of delivery for shipments to the IBX via the ECP

Deliveries and Shipments

⚫

ECP: [Service] - [Shipments]

To notify the IBX when you plan to load and unload your equipment to the IBX.

ID Card Request

⚫

ECP: [Service] - [Security Access]

Depending on your permission settings for your account, you may apply for additional access ID cards via the ECP

Other Request(Photography）

⚊

⚊

New instructions will be provided separately

Branch Circuit Monitoring

⚫

MSP: [Branch Circuit Monitoring]

Customers who currently have Collocation Services at the following data centers (TY 6, 7, 8, 9, 10) will continue to have this service until further notice

Document Download

⚫

MSP: [File Download]

Contract related documents and manuals will be available for download

User Setting Change

⚫

ECP: [My Profile] MSP: [User Authority]

Users can change the display settings on the ECP and the MSP.

Interface and Usage Instructions for the integrated ECP-MSP for BIP services

Some of the Managed Services functions such as Contact Information Management, Branch Circuit Monitoring, File Download, etc., excluding Collocation Service and Network Service used in BIP, are available in the ECP – MSP via the [Operation] - [Managed Services] menu. For further information on options available via Managed Services, please check the Managed Service Portal (MSP) Operation Guide in the Download section of this Resource Center.

Equinix Customer Portal Mobile

Equinix customers may use ECP Mobile (iOS / Android) to order Equinix products and services, confirm orders, and communicate with Equinix technical experts. The ECP Mobile can also be used for Work Visit, Deliveries & Shipments, to log Trouble Tickets, request Security Access, Conference Room reservation and to place Smart Hands ™ orders. Customers can log in to this application using their ECP user name and password. In addition, deliveries will be notified to your mobile. Customers may also select Push type notification via the application setting. To download the mobile application please go Here. If you have any questions, please contact your Customer Success Manager or the Equinix Service Desk on Servicedesk.JP@equinix.com

À propos

Equinix connects the world's leading businesses to their customers, employees and partners inside the world's most connected data centers in 52 markets across five continents. In Switzerland, Equinix's office is located in Zurich with data centers in Zurich and Geneva.