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The Asia Pacific excluding Japan (APeJ) Unified Communications as a Service (UCaaS) market will be US$659 million in 2018, according to a new report by IDC. The largest market will be Australia, followed by People's Republic of China (PRC), India and Korea. This growth is expected to be at a five-year CAGR of 89% as UCaaS Service Providers (SP) increase their sales and marketing campaign around this popular service.

More businesses in the region are now keen on adopting UCaaS as it offers cost benefits, flexibility and agility to users. "UCaaS can offer both providers and customers very different choices about resource dedication, tenancy, cost and control over their computing assets, giving them much greater confidence about deploying collaborative applications on the cloud," said Ryan Tay, senior research manager for Telecoms and Unified Communications, IDC Asia/Pacific.

Full-fledged

UCaaS A large number of global service providers (GSP) and regional service providers (RSP) in APeJ are offering full-fledged UCaaS as part of their core collaboration portfolio. This has made UCaaS a mainstream solution as in addition to the big telco SPs there are also large system integrators (SI), IT consulting firms and distributors offering UCaaS directly to businesses.

More number of people will adopt the technology in the coming years as problems associated with adoption such as security, bandwidth demands, reliability, regulation compliance and consistency will be partially solved.

Over the coming months, businesses of all sizes will show a very strong interest in UCaaS solutions especially in Australia/New Zealand (ANZ), India, Vietnam, Indonesia and Singapore markets. "Both enterprise customers and IT providers are rapidly looking to UCaaS as a way to transform their business and become more efficient, flexible and agile," said Tay.