Payroll Administrator

At Verizon, we innovate constantly to help the biggest names in business do business – quicker and smarter. It takes vision. It takes focus. And we apply both every bit as much to the way we do business too. The brightest minds, the latest technologies and pioneering processes are combining to enhance this critical business function at our Centre for Excellence in Lake Mary, FL. We’re finding new ways to add value and provide strategic support. This is the kind of work we do. And you can be part of it.

Primary Responsibility

The position is responsible for the timely and accurate processing of employee wage attachments and third party vendor processes. Wage attachments/garnishments consist of federal / state tax levies, child support, bankruptcy, student loans and writs. This position interacts, on a regular basis, with federal / state agencies, Legal, Verizon Registered Agents, HR, as well as external vendor. This role must demonstrate a basic understanding of generally accepted accounting principles (GAAP) and basic of organizational industry standards specific internal control concepts and principles.

Payroll Administrator understands basics of common local, state, federal and or country payroll requirements and demonstrates a fundamental understanding of the payroll processing operations and key performance indicators that drive business. Role demonstrates an understanding of the payroll processing tools (ERP, HR and Payroll, and time reporting) and the ability to use these appropriately to perform their tasks supporting garnishment / wage attachment processing. In addition, this role must demonstrates a basic understanding of generally accepted accounting principles (GAAP) and basic understanding of organizational industry standards specific internal control concepts and principles. The Analyst position supports the third party vendor management process. This position will support and rotate assignments within Payroll Operations.

In addition to the responsibilities identified above this position is responsible for supporting and providing internal customer support for the transactions supported as well as general payroll inquiries through various Customer Service channels, which makes up 30 – 35% of this position’s job requirements. Customer Service is offered through telephone (ACD), email and live chat with Verizon employees. The candidate must have intimate knowledge and experience of customer service, be able to express empathy, and speak clearly and concisely, with both a polite and friendly attitude at all times, in both verbal and written communications. Service Level Objectives are set and monitored with this position. The candidate must be able to manage support of these inquires in parallel with their other duties.

Update employee garnishment release orders within the PeopleSoft Payroll system

Manage and respond to the Vendor mailbox

Process Refunds and Returns to Cash / Company fee payments from Agencies and Vendor

Interact with federal, state, or creditor agencies and attorney’s as the business need warrants

Supports all customer service channel SLA’s, activities and key contact to ensure regular updates are maintained as it relates to processes, changes and/or announcements to assist in maintaining up-to-date information available to both customers and staff.

Performs detailed verification, review and preparation of payroll updates as required from vendor interface files, or manual updates. Defined processing timeline schedules must be achieved to ensure the timely and accurate recording of all employee transactions.

Identifies the need for special ad hoc queries to assist in completing appropriateness review of fluctuation deviations from standard processing flow or expected results

Support activities in support of testing changes impacting transactional processing that are the result of system upgrades, enhancements or changes brought about from policy, processing changes, vendor or legal review.

Interact within the Payroll Operations Support and Control teams to discuss change enhancements to existing system processes.

Supports internal and external audit compliance.

Seeks out continuous process efficiencies or improvements

Understands the end-to-end functional processes as well as how the functional processes integrate with the overall end-to-end payroll processes.

Administer the garnishment annual payments process with external State Agencies.

Monitor Escrow account and cross reference with Vendor report

Other administrative and project duties, as required

General

Generally works under existing standards and procedures; may require some interpretation. Exercises judgment within defined procedures and practices to determine appropriate action; works on problems of moderate scope where analysis of situations requires a review of identifiable factors.

Provides assistance in developing process documentation as well as content for the virtual agent.

Our business is fuelled by our passion for delivering unprecedented results for customers in over 52 countries. Throughout the world, we’re helping to create a better future – transforming how doctors battle cancer, rescue workers save lives, and people, businesses and communities interact with one another. If you have the drive, talent, energy and commitment to join over 180,000 like-minded people who are unlocking this positive potential of technology, we’ll support you every step of the way. Whether that’s through competitive compensation, award-winning training, or benefits so comprehensive we call them Total Rewards.