You were kicked by a game master

I'm a returning player. I used to live in NA and play on NA server. However I'm now in Western Europe, and I cannot play for more than 5 seconds on the European server without being kicked by a game master. I pass the loading screen, but I cannot walk more than 10 meter or stay longer than 20 seconds.

The game remains perfectly stable on NA server, and I have 0 issue. This in my opinion eliminate the possibility of a firewall problem.My connection is not that fast, (5000mbits download/ 500MBITS upload). Can it be the source of the problem?I submitted a ticket to know why I'm getting kicked, but I am not receiving an answer.

In my day MMORPG's were so hard we fought our way through dungeons in the snow, uphill both ways.

Don't just play games, inhabit virtual worlds™"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon

If you made a new account for the last fresh start servers they launched, you may be running into this issue:

Can we play on both NA and EU Fresh Start with the same account?

As long as it is a Fresh Start account, yes. Once it's a Fresh Start account, you can play on either Reckoning or Prophecy and switch back and forth between the two. You will not be able to use that account to connect to any other server in NA or EU, however.

"I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator

Starvault's reponse to criticism related to having a handful of players as the official "test" team for a supposed MMO: "We've just have another 10ish folk kind enough to voulenteer added tot the test team" (SIC) This explains much about the state of the game :-)

If you made a new account for the last fresh start servers they launched, you may be running into this issue:

Can we play on both NA and EU Fresh Start with the same account?

As long as it is a Fresh Start account, yes. Once it's a Fresh Start account, you can play on either Reckoning or Prophecy and switch back and forth between the two. You will not be able to use that account to connect to any other server in NA or EU, however.

My account is quiet old, then this must be it. Thank you!I m going to try to erase my NA character. I hope this will do the trick, I would like to keep my special edition items.

If you made a new account for the last fresh start servers they launched, you may be running into this issue:

Can we play on both NA and EU Fresh Start with the same account?

As long as it is a Fresh Start account, yes. Once it's a Fresh Start account, you can play on either Reckoning or Prophecy and switch back and forth between the two. You will not be able to use that account to connect to any other server in NA or EU, however.

My account is quiet old, then this must be it. Thank you!I m going to try to erase my NA character. I hope this will do the trick, I would like to keep my special edition items.

No need to kick harder :P

I don't think you need to delete anything. If you have an old, pre-fresh start server account, then you just can't create characters on the NA server Reckoning, or the EU server Prophecy. But you can make characters on any of the other NA or EU servers.