Sorry to post a tech support problem here, but there is no apparant place on the Support page to post it.

My wife registered a UserName this morning. An activation number was sent to her email address; she pasted it into the proper field on the registration page, and and requested Activation. The program dialogue advised that her UserName had been activated.

However, when she tried to log on, the dialogue box flashed a red message that she already was logged on; however, there was no option to log out. Can someone please break this loop?

Her UserName is lspinv (pw: ******). If the loop cannot be broken, should she try to register again under another UserName?

While waiting, I clicked on "change password"; the program e-mailed a new password; I attempted to log on with the new password; it worked, and the program showed me as logged in, but when I changed screens it showed me as not being logged in so I logged in again and it accepted me again. Weird. I presently am showing as being logged in, so will log out and hope for the best tomorrow.

I have paid your services Wealth-Lab Developer 5 and worked, but today your systems requires Activation Key. I have input my Activation Key, but your systems gave me information: " Incorrect Activation Key. I sent the letter on noreply@wealth-lab.com, but I did not get the answer.

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