Your customers don’t care if your menu options have changed

The day that I get a company phone directory that doesn’t announce, “Please listen carefully as our menu options have changed” that company will poll just a hair below the few that still have a live human answer their phone in my customer service rankings. Does your company directory repeat this ubiquitous and meaningless waste of your customer’s time? It’s just one of many things you might want to consider changing about your phone service.

Want to improve phone service, retain current customers and maybe gain more new ones? Start by calling your own company, “Act as if you are the customer. Listen closely and experience the call process.”

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About Customer Service Advisors, LLC

About Customer Experience Advisors, LLC
Customer Experience Advisors, LLC, are fanatical about helping local small business maximize return on investment by leveraging their advantages while learning everything they can from the examples of large corporations.
Past clients have included Fortune 500 companies, major regional and money center banks, luxury auto manufacturers and major oil companies.