Most recent reviews

Insect Sales.com

We are happy with the app and the support team is quick with all responses. It was simple to understand and install. So far we recommend this Loyalty program.

Fan Club Shirts

Rating

1 of 5 stars

Posted

November 11, 2018

They made edits to all of me themes INCLUDING MY BACKUP... MY BACKUP!!

DO NOT, I repeat Do NOT trust this company with access to your store for support. I asked a simple question about resolve the height issue of the short code for the page setup because it was creating a scroll.

They asked for access to fix it the app to fit my needs, which I already thought was not needed so I did limit their access. I have a web development background, and could tell that the shortcode widgets were not implemented well because it would not have been hard to write into the shortcode to recognize width and height when embedding into a page, but they failed to do this.

Well after receiving an email from them that they have made the changes to the app and to take a look. I did, the page was looking fine, however the pop up was also now using the same height settings, so you could not read the whole popup to show the rewards.

This obviously at this point I had me thinking clearly this developer is not paying close enough attention to things.

Here is where it starting thinking I better check my template to see if I can reverse what they did. There I find that they had created new files in my theme, and they have also created backups. After finding their code and removing it, the changes still were not reversed. I dug around so more trying to figure things out. Eventually I decided to just restore back to before they had logged into my site. Changes still did not reverse. I then restored the backup that they had created, cause I was like "Oh cool, they were smart enough to duplicate those files for backup" After restoring those, the changes STILL were not reversed.

Tonight when I got home I decided to just use my backup I had already created from a few days ago. I didn't want to do this because I had already made other hard code changes to the theme since that backup was made, but I was willing to accept the setback.

And wouldn't you know it.... THEY HAD EVEN MADE CHANGES TO MY BACKUP, so basically a really expensive theme that I paid for and have spent the last week working on making changes, is screwed up as well. Do not trust these guys with your site. Not worth it.

BulbHead

Rating

5 of 5 stars

Posted

October 16, 2018

Excellent app. Does everything it says. One of the best in the market. Very good support and customize the app as required.