Preventative Air Conditioning Maintenance

​Thompson Cooling understands and promotes the benefits associated with correct and regular maintenance of your Heating Ventilation and Air Conditioning (HVAC) equipment. Quite apart from customer and staff expectation of a comfortable and healthy environment, there are the financially tangible benefits associated with the risk reduction of expensive and untimely equipment failure to be considered.

​As specialists with many years of experience in the field of Preventative Maintenance, the format of our maintenance schedules has been developed to ensure our clients receive the best and most consistent quality of service by our company.

​The general interpretation of Preventative Maintenance for Commercial HVAC equipment and systems is as follows:

​Each detailed service check is to detect and record faults and carry out preventative maintenance of the equipment.

At the completion of each visitation a detailed Service Report (Digital) is compiled and made available to the Client.

Records of all visits and works undertaken are maintained within our electronic systems (in conjunction with ‘on-site’ logs)

Details of all equipment and systems are listed and preserved in our Client Master database.

In consultation with the Client, we design and implement a maintenance program whereby all nominated equipment is inspected, checked and maintained on a regular basis. Each periodic visitation is supplemented with a ‘progressive’ series of Annual maintenance items. This ‘progressive’ Annual approach ensures that the nominated equipment and system is inspected and attended a number of times during the year. The ‘progressive’ approach also delivers a more favourable financial consideration by way of meeting the total annual cost via a number of equalised charges throughout the year.

The maintenance of air quality and system hygiene is given priority in our procedures. If required, special germicidal spray is used to treat filters and other areas of dirt and contaminant accumulation in the main airflow system – this assists in minimising the possible transmission of virus infections into occupied space.

The Thompson Cooling service team is in a strong position to provide a professional and proactive maintenance approach to the heating ventilation and air conditioning (HVAC) systems and equipment across the facilities at your site and undertakes to deliver ‘industry best practice’ in relation to Routine Preventative Maintenance and Breakdown requirements. Added to this, our technicians and supporting technical trades will investigate, evaluate and report on any issue where current maintenance considerations and procedures could be modified to reflect a cost saving while ensuring that equipment lifecycle expectations are not adversely affected.

Thompson Cooling currently delivers HVAC Routine Preventative Maintenance and breakdowns services to a myriad of business entities and institutions – notably Sonic Medical Centres, Ubet facilities, Lutheran Community Care, King & Co. group of commercial properties, Canterbury College together with a myriad of other Educational facilities. In the main, the HVAC routine maintenance requirements of these and other customers are carried out during normal business hours, however, Thompson Cooling also provides its clients with a (24-7) reactive (emergency) breakdown service.

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As business owners Tracee and I understand the challenges of the day to day running of a business. We must compliment you and your crew in the way you conduct your business, from the moment we made contact, to the installation on the unit, all was seamless.
You showed up when you said you would for the quotation, you were prompt in getting a quote to us, Matt was extremely helpful and knowledgeable. The guys you sent to install were thoroughly professional and are more than worthy of the title of tradesmen.
I know two of the men are apprentices, as a tradesman myself I fully appreciate and understand what to look for in apprentices and I saw the makings of good tradesmen in those guys.
The unit is quieter than Matt said it would be, which was my only concern on the placement of the unit.
Well done to all involved and to you as business owners,

Many thanks , Paul and Tracee

Ps Your competition sucks, we have had the "its too hot to get in the ceiling at this time of the year" to non-return of phone calls, and we are too busy doing tenders spiel.

Paul and Tracee20/03/2017

Your team have completed the installation of the air conditioning system at our house today and I would like to say that they have done a great job, professional in every aspect and very mindful of ensuring they treated our house with respect. What a pleasure it has been in selecting your company to install our air conditioning.
Once again I thank you and your team for providing a great service.

Wayne21/12/2016

I was very impressed with the professionalism of Laz and Caleb. They were a pleasure to deal with and I will recommend your company to my friends.
Thank you.

Liz06/06/2016

The guys were great yesterday, what a lovely crew you have working for you! All very polite and helpful, and not as noisy as we expected (our baby still managed her three naps!). The system is great, from what we can tell so far - my hubby is looking forward to playing with it on the weekend! We had no problem getting the little one off to bed last night, a nice change from the past few weeks as her bedroom faces West and on average it's been 27 degrees in there of an evening - last night it was a lovely 22 degrees 🙂 Thank you for everything, and for being so patient. Bring on summer!

Karen SoetersGold Coast30/07/2014

Dear Scott, and Bobi and team, Thanks for all your care. Including the follow up. I was recommended Thompson cooling by friends, and I was impressed with the service from quotation to post-install follow-up. The team was courteous and professional, and even cleaned up after themselves! The follow-up care re post-install fine-tuning has also been excellent. I will be recommending Scott and the team to friends, and anyone else interested in airconditioning services.

Maria HevesBrisbane30/07/2014

The guys were great yesterday, what a lovely crew you have working for you! All very polite and helpful, and not as noisy as we expected (our baby still managed her three naps!). The system is great, from what we can tell so far - my hubby is looking forward to playing with it on the weekend! We had no problem getting the little one off to bed last night, a nice change from the past few weeks as her bedroom faces West and on average it's been 27 degrees in there of an evening - last night it was a lovely 22 degrees 🙂 Thank you for everything, and for being so patient. Bring on summer!

Karen SaundersBeenleigh30/07/2014

Hello Scott, I wish to inform you about the recently installed Ducted Air Conditioning installation into our home. As notified, the crew arrived promptly at 6.00am to commence the installation at our home.

Justin, the man in charge, Lazarus, Caleb & young Tyler, were nothing short of competent, in their approach & completion of the whole project. Everyone had his part to do & they did it well. We were extremely comfortable, with their approach, attitude & easy to liaise with.
Without question, a good bunch of men.These guys certainly did "Thompson Cooling" proud. The truth be told about your men - very rarely do home owners come across service as good as demonstrated by your crew. We have come across some sad service recently.
We look forward to the follow up/after-sale service from Thompson Cooling. I will certainly pass the word around.Many thanks from immensely satisfied customers.
Kind Regards,