Michelle Cabassa began her career with First Federal Lakewood in 2002 as a teller and has held positions of increasing responsibility. Today, she serves as Regional Branch Manager for four branch offices—Brunswick, Strongsville, North Royalton and Olmsted Township. She is adept at educating customers on personal and business accounts and all the services associated with them, as well as home equity lines of credit. Michelle is a past recipient of First Federal Lakewood Employee of the Month and Employee of the Year awards, as well as the Essential Piece Award, Investment Services, which recognizes employees who gain the most referrals companywide. Michelle is a graduate of the First Federal Lakewood Retail Management Trainee Program and is a member/volunteer for the Brunswick Area Chamber of Commerce, Strongsville Area Chamber of Commerce and Junior Achievement. She also serves on the American Red Cross blood drive committee.

Tiffany Cardenas serves as Branch Manager for the Strongsville branch. Tiffany joined First Federal Lakewood in 2010 and has more than 15 years of experience in the financial services industry. As Branch Manager, she helps small businesses and individuals plan for financial growth and adapt to changing business needs. Tiffany works within the communities she serves to educate students from pre-k to college around financial literacy. She has also worked with older adults to help them understand and navigate online and mobile banking services. She is a member of the First Federal Lakewood President’s Club and has received the First Federal Lakewood Community Spirit Award for financial wellness. Tiffany is a member of the Westshore Chamber of Commerce and volunteers for a number of charitable organizations and causes. She previously served as an officer of the North Royalton Kiwanis Club, and as president and vice president for the BNI Business Accelerators Chapter in Brecksville. Tiffany is a summa cum laude graduate of Cleveland State University with a bachelor’s degree in communication.

Scott Merdes joined First Federal Lakewood in 2008 and serves as a Mortgage Loan Originator. For more than 18 years in the mortgage lending industry, he has been helping families realize the dream of home ownership. Scott works with each customer to ensure they can make the most informed mortgage decision possible and choose the right product for their situation. His success has been built through referrals, one happy customer at a time. Scott holds a bachelor’s degree in marketing from the University of Toledo. In addition to being an affiliate member of the Cleveland Area Board of Realtors, he has conducted several realtor education classes at Hondros College and implemented training classes for loan officers.