We Will:

Give equitable and humane treatment at all times and under all circumstances, with impartial access to treatment or services that are available and medically indicated without partiality to anyone on the basis of race, creed, color, national origin or the source of payment for care.

Recognize and respect the individuality, privacy and dignity of each patient.

Protect his/her privacy without respect to the patient's economic status or the source of payment for his/her care, and keep all medical records in strict confidence.

Recognizing the patient's right to know what is being done to him/her and why, the physician will endeavor to ensure that the patient is advised concerning the course of treatment.

A Patient Has the Right:

To be treated with courtesy and respect, with appreciation of his/her individual dignity and with protection of his or her need for privacy.

To a prompt and reasonable response to questions and requests.

To know who is providing medical services and who is responsible for his/her care.

To an appropriate assessment and effective management of pain.

To consideration of cultural and spiritual beliefs.

To know what patient support services are available, including whether an interpreter is available if he/she does not speak English.

To know what rules and regulations apply to his/her conduct.

To be given by the healthcare provider information concerning diagnosis, planned course of treatment, alternatives, risks and prognosis in order to make informed decisions.

To refuse treatment, except as otherwise provided by law.

To be given, upon request, full information and necessary counseling on the availability of known financial resources for his/her care.

A patient who is eligible for Medicare has the right to know, upon request and in advance of treatment, whether the healthcare provider or healthcare facility accepts the Medicare assignment rate.

To receive, upon request, prior to treatment, a reasonable estimate of charges for medical care.

To impartial access to medical treatment or accommodations, regardless of race, national origin, religion, physical handicap or source of payment.

To treatment for any emergency medical condition that will deteriorate from failure to provide treatment.

To have family/representative and/or personal physician notified of admission.

To considerate, respectful care with regard to privacy and personal dignity.

To an opportunity to resolve dilemmas about healthcare decisions through Munroe's Bioethics Committee.

To formulate advance directives, such as a living will and/or designate a surrogate to make healthcare decisions, to the extent permitted by law.

To review his/her medical records in accordance with Munroe policy.

To be free from all forms of abuse.

To be informed if medical treatment is for the purpose of experimental research and to give consent or refusal to participate in such experimental research.

To be listened to and assured a timely response to concerns regarding any aspect of hospital stay by notifying your nurse.

To be considerate of rights of others with regard to noise, property and number of visitors.

To be free from restraints of any form that are not medically necessary, or are used as a means of coercion, discipline, convenience or retaliation.

To confidentiality of patient information and medical records.

To express grievances regarding any violation of his/her rights, as stated in Florida law, through the grievance procedure of the healthcare provider or healthcare facility which served him/her and the appropriate state licensing agency.

We Recognize the Patient's Responsibility:

To follow the hospital's rules and regulations affecting patient care and conduct.

To provide, to the best of his/her knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters relating to his/her health.

The patient has the responsibility to report unexpected changes in his/her condition including the presence of pain or complications that arise in an expected course of treatment to the responsible physician. A patient is responsible for making it known whether they clearly comprehend a contemplated course of action and the things that they are expected to do.

To follow the recommendations and advice prescribed in a course of treatment by the physician primarily responsible for their care. This may include following instructions of nurses and allied health personnel as they carry out the coordinated plan of care and to implement the physician's orders, and as they enforce the applicable hospital rules and regulations. Patients are responsible for keeping appointments and, when they are unable to do so for any reason, for notifying the responsible physician or the hospital.

For any action if treatment is refused or physician's instructions are not followed.

To assure that the financial obligations of the healthcare are fulfilled as promptly as possible and to provide the hospital with accurate and timely information concerning sources of payment and ability to meet financial obligations.

To be considerate of the rights and property of other patients and hospital personnel, and for assisting in the control of noise and the number of visitors. The patient is responsible for being respectful of the property of other persons and the hospital.

If the patient is a minor or medically/legally incompetent, these responsibilities shall be discussed with the patient depending on the ability to comprehend the given patient responsibility issue. The parent and/or guardian will be advised of any unresolved patient responsibility issues at the earliest opportunity to assist in patient understanding and compliance.

Next Steps

News

Munroe Regional Medical Center Named 2014 Most Wired

Munroe Regional Medical Center was recently named one of the Most Wired hospitals in the nation by the American Hospital Association. Munroe is one of only 375 hospitals in the nation named to the list, and one of only 20 in Florida. More