You can rate your station or service as part of the On Track Survey, which runs until December 2.

RACV acting public transport and mobility manager Dave Jones said the survey would help the organisation lobby for station and service improvements in the lead-up to the 2018 State Election.

What issues derail your train trips? We want to know. Picture: George SalpigtidisHe said the survey provided an insight into the experiences of people who used public transport and helped identify issues that were of the highest concern.

“The state has committed $1.4 billion for station upgrades over the next five years and this is your chance to tell them what is needed at the stations you use,” Mr Jones said.

“The more data we have, the stronger the message we can send.”

The survey aims to identify problem areas.Almost 18,000 Victorians took part in the 2015 survey, which identified a lack of parking at stations was an ongoing issue for commuters.

The highest-rated station in the previous survey was Wyndham Vale, which is serviced by VLine (8.95/10) while the highest rated Metro network station was Ashburton (8.38/10).

Aircraft (4.86/10) and Hallam (5.40/10) were the worst performers.

Aircraft Railway Station in Laverton rated very poorly in the previous On Track Survey. Will its rating improve this time around? Picture: David SmithThe State Government uses feedback from a range of sources when formulating transport policies.

Hayley McNaughton, spokeswoman for Public Transport Minister Jacinta Allan, said the government’s commitment to the Metro Tunnel and removing level crossings would lead to more frequent services.

“While we build the infrastructure needed to run more services more often, we’re adding more peak services where they are needed most and building bigger, better trains and trams to move more people around our growing city,” Ms McNaughton said.

New train and tram contracts, which start on November 30, have tougher penalties to address issues such as station skipping, short shunting, late services, graffiti and poor communication.