80% Shipped! More on the way!

by Charles HanFebruary 05, 2018

We're about 80% complete in fulfillment. Our target was to get all orders shipped by Jan 26, 2018, but as you can imagine, things don't always go as planned. The best we can do is really, stay positive and try our best. Thanks everyone for being so polite and patient with us!

We'd like to share some of the questions that came up recently.

If I still haven't received any confirmation emails, does this mean that I'm one of the few who are still waiting for the order to be fulfilled?Yes, but the good news is that we haven't forgotten about you! We're working hard to get it fulfilled as soon as possible.

When will my order be shipped?If you ordered one for MacBook Pro 13" (2013-2015, Retina) and haven't received it yet, they're currently on back order and we'll have them ready by late next week. We found many invalid custom orders (e.g. oversized, didn't specify dimensions, and some seem to have used inches when we asked for centimeters in the instructions). This makes it impossible for us to batch the production so we'll have to come up with another solution. We'll send you another email shortly. For everyone else, your order will be shipped sooner! A shipping confirmation email will be sent when we ship the package.

When can I expect to receive the package?After you receive the shipping confirmation email, you can expect to receive the package in

2-4 business days for US and Canada

6-10 business days for International

What do I do if the package is late?If it's been past 14 business days, please contact your local post office and customs agency to see if your package has arrived and you haven't been notified. Often, your post office has the package and wants you to pay the import tariffs before handing over the package. For the rare case of a package being lost, we can file a claim after 40 days.

What if the package arrives with wrinkles?The base layer of Sketchcase is the same material that is used to wrap expensive cars. Winkles shouldn't be a problem!