Management Communication N4 Student book

OUP Southern Africa

Developed especially for the TVET student at N4 level, Succeed in Management Communication N4 provides students with the necessary theoretical knowledge to write their exams and the practical application to enter the workplace confidently. The book is packed with templates for writing and handy tips to make studying easier.

Author/s

H. Hauptfleisch, L. Rheeder

ISBN-13

9780195989298

Edition

1

Publication date

May 2017

Origin

OUP Southern Africa

Pages

224

Binding

Paperback

Dimensions

240 x 168 mm

R 224.95

Developed especially for the TVET student at N4 level, Succeed in Management Communication N4 provides students with the necessary theoretical knowledge to write their exams and the practical application to enter the workplace confidently. The book is packed with templates for writing and handy tips to make studying easier.

Features

Focus on plain language with difficult words defined where they are used and a glossary at the back of the textbook.

Examples and templates of business letters for students to refer to in the examination.

Learning outcomes are listed at the start of each chapter and reviewed again in summary form at the end of the chapter for students to use when studying.

Local Examples and Case Studies link theory to industry and bring the content to life.

Power Break activities allow for class discussion and revision.

Assessment questions at the end of each chapter provides test and exam practice.

Part 1: Basic communication principles

1The importance of effective communication

2The elements of the communication process

3The communication model

4Categories of communication

5Interpersonal communication

6Phatic communication

7Listening skills

Part 2: Interpersonal

relationships and social interaction

1A healthy self-image

2Interpersonal relationships

3Barriers to interpersonal communication and social interaction

Part 3: Organisational communication

1Introduction to organisational communication

2Basic hierarchical structures

3Forms of address

4Means of communication

Part 4: Interviews

1The interview as a communication process

2
Employment interviews

3Hints for the applicant

4Introduction to disciplinary interviews

Part 5: Language usage

1Concise writing in business

2Subjective and objective language usage

3Direct and indirect speech

4Active and passive voice

5Taking notes

6Precis writing

7Simple graphic material

8Oral presentations

Part 6: Meetings

1Definition of a meeting

2Types of meetings

3Basic meeting terminology

4Notices and agendas

5Minutes of meetings

6Rectifying errors in written communication

Part 7: Media for concise business communication

1The telephone message

2The fax message

3The telegram

4The internal memorandum

5The formal invitation

6Forms and questionnaires

Part 8: Advertisements and notices

1The AIDA principle

2Classified advertisements

3Display advertisements

4Notices for the
notice board

Part 9: Letters

1Business correspondence

2Employment correspondence

Part 10: Reports

1The format of a report

2Accident reports

3Investigation reports

4Feedback reports

5Progress reports

NATED Business students at N4 level.

Management Communication N4 Student book

The specification in this catalogue, including without limitation price, format, extent, number of illustrations, and month of publication, was as accurate as possible at the time the catalogue was compiled. Due to contractual restrictions, we reserve the right not to supply certain territories.