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After long wait we got our PR today
applied 21/10/17
first contact. March 2018
2. March 2019
3. June 2019. Request AFP
submitted in June 2019
case officer Sophorn
i wish for everyone you will get your golden email soon
Thanks for ur support
BEST WISHES TO EVERYONE

Hi everyone,
I am a silent follower of this thread.
I've got the most exciting news to share!
Our family got golden email this morning!!!
Applied 29 June 2018
Direct grant 4 September
CO Wilson
Submitted new AFP and kids passports that were due to expire
Complained twice in August
Good luck to everyone and wish you all to get your PR soon

Dear Friends,
We got Grant in this afternoon.
Date of application: 29 Jun 18
Grant Date: 04 Sep 19
CO: Wilson, Direct grant
Thanks to everybody in the group for the strong support and company. Catch you all in another forum after a year.
Can somebody please update the tracker for me?!
Thanks again.
Jose

Hey Guys,
Finally, after 18 months we are granted.
Thanks to the community and especially Honey (the Senior member) who helped me to lodge a complaint.
Just 10 days after compliant, we got it.
It is awesome.

The complaints/suggestions/ news articles needs to be more specific and may include some of these points to address the issue in question.
Some points which can be included.
The basic point is not being questioned, on what is the law under migration act monitoring the services provided? and processing time of visa application is one of the aspect and how it can be transparent and fair in consideration of applicants.
An applicant would have applied 489 visa taking in account his total timeline to Permanent Residency.
Assume that 489 visas granted where from 2015 to 2017. Back then the processing time was 6 to 7 months. The points which needs to be raised are
Context:
1. A 489 applicant who was granted a visa between years 2015 to 2017 where given the understanding based on the information available then on the DIBP website was if they are in compliance with 489 visa conditions their Permanent Residency would be processed in 6 to 7 months.
2. Taking into account the processing time the applicant has applied 489 with view to be a permanent resident by complying with the visa conditions in the stipulated time frame
Current Situation:
1. In last two years the processing time for the 887 has increased 3 folds, currently it is anywhere between 16 to 17 months as per the information available on the immigration website.
2. An offshore application gets processed in 6 to 9 months which involves higher degree of due-diligence in comparison to an onshore application which is taking more than 15 months
3. The entire situation seems to going one way with every passing day or month and it has only increased consistently without any explanation why such increase has been there?
4. Applicants are expected to be in line with conditions at all times with severe ramifications for any breach
5. Here we have a situation where processing times have increased 3 fold and only reason provided is number of applications has increased or administrative issues. Is this fair ?
6. There is no transparency maintained in terms of what are the number of applications processed monthly and what is back log to be cleared to date and any associated estimates
7. The service charter of immigration states that,
a. be fair, open and reasonable in all that we do
b. give you clear, accurate and timely information or help you to find it
c. accountable – we are open and accountable to the Australian community under the law and within the framework of Ministerial responsibility
8. The processing time cannot be termed as “reasonable” by a reasonable person considering the issues these applicants face in their day to day life.
9. Most the applicants face undue discrimination in different walks of life such, Employment/Education/Housing/Financial Services/Utility services etc. Given the fact all such situations are difficult to be proved factually
10. This is all in spite being in compliance with the all the conditions of the visa and supporting the regional economy of the country in all possible ways.
11. All these applicants are put in situation of “Great Uncertainty” with no clear direction available
12. Given the announcement of new regional visa and related benefits for potential applicants it is definitely a positive move in the right direction, but let’s not be unfair to existing applicants by way of putting lengthy processing timelines
13. The contact center and complaints team have been provided standard and general responses without much help
14. The applicant is not allowed to deviate from the conditions applied to visa, but processing time has been increased without any consideration/explanation to the applicant. Somebody needs to be accountable here?
Reasonable Expectation?
1. What is the law around visa processing timelines and why there is not a reasonable explanation provided rather than general statements?
2. What can the applicant expect in line with immigration charter who is in a transition phase of this pathway process?
3. The future of many applicants are at stake and how this can be addressed as a matter of priority?
4. The processing time just cannot keep on increasing without any reasonable legitimate reasons.

I could not help myself to make a new graph showing all grants from the start of the tracker. - just to clear my mind a bit and find some positiveness.
Hope it helps in any way.
We note in the past 4-5 months there has been an increase in grants overall as these months were reaching or going over the line of 20 grants/month. And that is something we did not see the previous months/years.
So there is an increase in grants per month which is great but on the other hand we do know the backlog is getting bigger and processing times have been increasing over the past year which makes it strange again.
Most likely that is because more people are getting onto this forum an putting their name on the tracker so when granted they are added up also in the grants per month.
Anyway. Seeing the 20 grants per month line getting reached each month does brighten my day a little.
Let's hope September will be at least the same.

Finally guys
i have lodge my file March 2019. And my file hasn’t been opened, because it’s still under processing times.
A big thanks to all the group members and their suggestions
Date of lodgement : 08/03/2019
Grant date : soon
CO: soon
love you all

End of August with no progress, earlier this year we had so many applicant that's why processing time gone up. Now we don't have that many applicant still no progress. Hopefully in September things might gonna change a bit. Hope for the best we are on the line, we will get through it. Sent from my CPH1871 using Tapatalk

Hi All,
so i have been trying to get media attention towards our 887 unfair processing times and recently asked sbs if they can do a story on this and a journalist called Jarni from sbs has recently got back to me saying that she is interested in discussing about this further. I just submitted my 887 application a few weeks ago therefore my story would not make much attention towards the processing delays as i just started waiting game.
If any of you guys who have been unfairly waiting wants to discuss this with her willing to share your journey in a news article please contact her asap , send her your contact details so she will get in contact with you to discuss , if any past 887 members who have been granted the visa but wants to share how unfair the processing time was they can contact her too.
"My name is Jarni and I’m a journalist with SBS News.
Your email to SBS was forwarded on to me.
I am interested in discussing further.
What is the best number I can reach you on?
Thanks.
Jarni
Jarni.Blakkarly@sbs.com.au
"

I want to share something
I have a friend who applied in Jan 28 /2018 for 887 and they got back to him after 7 months with a grant
Moreover,he applied for his citizenship in Jan /2019 and they got back to him to do the citizenship test in April/2019 and then he got the approval in July /2019
Hhhhhhhhahahahahaahaha
thats a gold luck

This chart shows in orange the number of applicants for 887 visa according to our tracker.
Clearly it shows that the COs are trying to catch up I reckon.
Of course, this is only according to our tracker and whoever is on there. Applicants from 2019 are not a correct representation as a lot of applicants have not found this tracker yet.
But it is a nice visualisation.

@StellajaneNo worries.. Idea is to assist and move forward. We need to raise the complaints more on facts and actual information, rather than as subjective circumstances.. since no transparency of processing time is the basic issue. First we need to understand who is accountable here and changing it on what basis ? If we have insights to this.. things will be straight forward.

Someone (Nanzz) contacted to SBS recently and provided with an email address. That is Jarni.Blakkarly@sbs.com.au. I have sent an email last night he was asking for my contact number. I think it's a great news for us, at least we can give it a try. I have attach a file (a format) you can change it and include your personal situation and send him an email. If we can send him email at least 100 people, he will make a report. Hopefully we can do something better for us and for the current and future applicant.
Hi SBS team Format .docx

@Maxzone I understand your frustration, and you're completely right also. There hasn't been much progress in the last month.
But you also have to acknowledge that there still was progress as we have had 19 grants in July 19 and up till today we have had 17 (out of my head). And that is still more than July and August 18.
It doesn't matter if these were old or new files. All need to be processed. And every file out of the way is one step closer to yours also.
I see that you applied Dec 18, so yes... you probably have got another while to go and it does take forever. But every day is one day closer to your grant also.
Keep up the good spirit bro, we're here to listen. Even if you do not see the end anymore. Hang in there, your grant will come too.