My ZALORA Experience

Mom decided to purchase some stuffs online cause online shopping is very easy and more convenient that going to the malls, as stated in my previous posts here - http://myxilog.blogspot.com/2012/07/online-shopping-addiction.html. Since we have read a lot of good reactions about Zalora, she had her very first order placed in cart then followed any directions they gave. In just 2 days, Mom complied with Zalora's instructions.

The item arrived after 4 days, that was fast.

We love the packaging cause our order is in a box, secured. But when we opened it, what we saw is such a disappointment.

This is the photo of the item in their website. A SB POLO Contemporary Line Belt

Then, this is what we received. Mom is not satisfied with buckle because the prong isn't moving.

We contacted Zalora right after we opened the package. They replied after one day and suggested to return the item via LBC for free. They apologized for what had happened and promised to fix it right away. But Mom hesitated to return the item cause it'll be a waste of time. I still don't know what was Mom's final decision. I will update this once Mom have finalized what's she's going to do.

But this time, I felt bad about the transaction we had with them. I hope, things will be in perspective in the next days.