Ask the Experts

05/07/2013 08:48AM
● Published by Style

Q: What are some tricks to removing pet odors from my carpet?

A: An expert should really address pet odor removal, but here’s an at-home trick to help with urine spots between professional cleanings. First, use a clean, white, cotton towel to absorb as much of the urine as possible. Next, spray the area heavily with a 50-50 mix of white vinegar and water. Then pat dry with another clean, white, cotton towel. Be sure to move the towel around to remove as much of the excess moisture as possible; you can even stand on the towel to remove more moisture. We don’t recommend store-bought cleaners or enzyme removers, as they typically cause more problems by leaving residue and a “cover-up” odor on your carpet fiber.

Q: What’s a Direct Repair Facility?

A: A Direct Repair Facility (DRF) means these facilities have a qualified and trusted special relationship with insurance companies that benefits everyone involved—most importantly you. Being a DRF means a shop must meet rigorous criteria; it’s been selected as an approved and trusted repair facility in the insurance industry. Insurance companies prefer directing claims to DRF shops (including Stymeist Collision Centers), knowing they provide the highest quality of courtesy, craftsmanship and professionalism for the customer. Because DRF shops are professional, responsible and qualified to repair today’s complex vehicles, insurance companies guarantee repair work done at DRF shops for as long as you own your vehicle.