Upgraded package confusion

Hi all, on Christmas Day (2 days ago), I went online and upgraded my broadband only package from 50Mbps to 200Mbps. I had a confirmation email and everything seemed fine.

Today I logged back in to find that I'm now only on the 100Mbps package, and that my speed on speedtest.net has only increased by around 4Mbps (54Mbps in total).

I understand that maybe my area isn't ready for 200Mbps, but then I would argue that it would have been nice to be told that when I placed the order. Also I'm now paying extra for a measly increase in speed!