Service

The Official QR Code

Customer Service

Four-level After-sales Service
Support System

Clinical Centers

-The
forefront for training and technical exchanges

-Appropriate hospitals in different areas are selected as clinical
centers, which not only provide technical training and opportunities for
academic discussions with other customers in the region, but also refer
customers’ feedback and suggestions back to us at once. This allows us to have
better understanding about the current product usage situations.

Distributor’s Technical
Support Team

-Sincere
cooperation and work partners

-Dynamiker’s
customer service department communicate closely with the distributors through
regular lab trainings in order to ensure that their technical team can solve
problems encountered by customers on a daily basis. With the regular technical
service provided by the distributors, we ensure that our customers have a good
user experience of Dynamiker products.

Dynamiker’s Customer Service
Team

-Active
and responsible academic team

-Dynamiker's customer service center keeps track of the
customer’s product usage situations through site visits and service hotlines as
well as other kinds of methods. Our company promptly handles enquiries and
complaints from distributors, clinical centers and customers. We have a
standardized complaint handling process to respond in time, mobilize company’s
technical experts and resources efficiently in order to analyze and solve the
problems in a professional manner.

Dynamiker’s R&D Team-Strong backing from the highly professional technical team-Dynamiker has a highly experienced R&D team, which has extensive academic experience in the field of culture-free invasive fungal disease (IFD) diagnosis. Our R&D team can start high-level research collaboration with our customers and apply related research funding. We provide a comprehensive technical solution according to the customer’s actual situation.