Peacebuilding is the collective processes to end or mitigate conflict, rebuild and reconcile post-conflict and foster conditions that avoid conflict in the first place. Indeed, mobile phones seem not to only persist in conflict-stressed environments but to flourish. Even the world's most conflict-affected countries have robust mobile phone networks. Somalia, often topping the global list of failed states, has five mobile phone operators. Print illiteracy is pervasive in many conflict-stressed environments and nowhere is this truer than in Afghanistan. Therefore, one of the important technical enhancements of the M-Paisa service was the development of an interactive voice response (IVR) system supporting Dari, Pashto, and English. M-Paisa is responding to some of the core realities of this conflict-stressed environment: high levels of insecurity and low levels of literacy.