Users are reporting that they cannot access their game saves and user data that they have stored on Microsoft’s cloud storage. Known as “the cloud,” this is data saved remotely on an Internet server.

Additionally, Microsoft is also aware of issue users are having with redeeming, buying, and viewing Microsoft Points. We’ve contacted the publisher to determine if the two issues interrelate to one another.

Ironically, the aforementioned Xbox Live status page is also experiencing errors. When it is working, it states that Microsoft is working on the problems and will update the status of the issues with any new information every 30 minutes.