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What happens after I ship my device for replacement?

Your device will be analysed again at the refurbishment centre. Netgem will provide you with either a new, rebuilt, refurbished or alternative equipment of equal or improved quality as exchange equipment to replace eligible defective equipment. Any alternative equipment will meet or exceed the specifications of the replaced equipment. Rebuilt or refurbished equipment may bear cosmetic blemishes that do not affect performance.You will receive this within a maximum of 30 days.