Orders + Shipping

Orders

Orders are processed after you click the Complete Purchase during the checkout process. Once your order is processed:

Downloadable software will be made available immediately after purchase.

Physical/non-downloadable items will be shipped Monday through Friday during business hours.

Pre-orders will be shipped following release.

Pre-orders

Some items may be made available for pre-order before their official release date. Because they are not available for immediate shipment, pre-orders can be reviewed, updated, or canceled at any time before they are released.

A credit card is required for pre-order, but your card will not be charged until your order is shipped or the product is made available for download. Note that we can't charge your card and complete your order if your card expires between the date you pre-ordered the item and the date the item becomes available, so please make sure that your billing and contact information is current at all times.

Prices for pre-order items are covered by the Pre-order Price Guarantee, which describes what happens if prices change after you purchase a pre-order item.

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Software upgrade options for eligible products

Some products qualify for a free upgrade to a future version once it becomes available. Products that include an Upgrade Option will be marked with a note that describes the version you will be entitled to upgrade to and other important details about the offer.

Once you order a product with an Upgrade Option, a Purchase Confirmation e-mail will be sent with instructions on how to obtain the next version of your product when it becomes available.