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This one has me scratching my head and hoping someone has seen this before and may have an answer. Domain XXX.com on the server, and customer sent an email to 3 people all on the XXX.com domain. (All Internal email) 2 people received the email and it was marked as the sent/received time of 9:41am in their SM Inbox. The 3rd person did not see it show up in her SM inbox until 5:46pm and SM Inbox has labeled it as 5:46pm. The header of the email says it was sent at 9:41am and SM processed the email at that time.

SM logs says it was sent and delivered at 9:41am.

The 3rd person appears to have the correct time zone. The time difference is not even a round hour amount, so I cannot see it being a time zone setting??