A. in the Cisco Supervisor DesktopB. in CSQ configuration on Application AdministrationC. in workflow groups on Cisco Desktop Work Flow AdministratorD. in resource configuration on Application Administration

Answer: C

QUESTION 27Which criterion can be used to control supervisor workflows?

A. length of time an agent is in the NotReady stateB. number of agents logged inC. number of calls abandonedD. duration of oldest call in queue

A. It receives all mail sent in the Send eMail step as a bcc.B. It is the From address for emails sent by agents using Agent E-mail.C. It is used if no email contact is specified in the Create eMail step.D. It becomes the From address in the Send eMail step if no address is specified.