Contact Information

Policies

Returned Payment Policy

Payments that are returned for any reason are subject to a $30 returned payment fee.
Subsequent returned payments will subject the student account to a financial hold
which will not be removed until the payment(s) clear the financial institution. Additionally,
students who register for subsequent semesters and have a returned payment, will be
given one opportunity to pay the outstanding balance due to LHU. Failure to pay this
balance will result in any registered courses being dropped from the student's schedule.

Delinquent Account Balance

Students who fail to pay their student bill will be placed into the collection system.
Once a student is placed with a collection agency, all payments should be made to
the appropriate collection agency. Failure to do so will result in delays in payments
being applied to the student account. Students who are placed with a collection agency
will not have access to their transcripts and / or diplomas until payment in full
has been made. Payments must clear the financial institution prior to any transcripts
/ diplomas are processed.

Delinquent Account Balance - Returning Students

Students who had a delinquent account that was turned over to the Attorney General,
or another collection agency, and wish to return will be required to pre-pay their
first semester back at LHU. This means the student must be able to prove they have
sufficient financial aid to cover their first semester charges, pay the charges out-of-pocket,
or a combination of the two. There are no exceptions to this policy.

Late Fee Appeals

In order for a student to appeal the late fee assessed on their student bill, they
must do the following:

Provide a written appeal to the Student Accounts Office including name, ID, and reason
why the late fee should be removed. This can be dropped off at our office in 224A
Ulmer or emailed to stuaccts@lhup.edu.

The appeal must be written by the student. Appeals written by anyone other than the
student will not be accepted.

The appeal must be in the same semester as the late fee charge. No appeals will be
accepted for prior semesters.

The entire student bill must be paid in full – including the late fee. Appeals will
not be considered unless the balance is paid in full.

Refund Process/Policy

Haven Card Replacement

For students who have not yet activated their Haven Card, they can use this form to request a new card. These forms can also be requested at our office in 224A Ulmer.

Students who have already activated their Haven Card and need to request a new one,
will need to contact Higher One by calling 1.877.405.5435 or visiting www.havencard.com.

Adding Flex Dollars

Students who wish to add or increase their flex dollars can do so my logging into
their myHaven account. Students may also make flex changes by visiting our office
in 224A Ulmer. Students are encouraged to utilize the myHaven portal as this is the
quickest manner for flex to be added to the student account. Please note that any
flex increases / additions must be paid for in full prior to being charged to the
student account and used where flex is accepted. For more information, please click here.

Releasing Student Information Policy

In order to be compliant with the federal law, the Student Accounts Office will only
release information to the student themselves as well as anyone that is listed on
the Family Education Rights and Privacy Act (FERPA).