OUR TERMS

Bookings and subsequent contracts shall be deemed to have been concluded in Arusha, Tanzania and shall be interpreted according to the laws of the United Republic of Tanzania.

DEPOSIT & PAYMENT

To confirm and secure the bookings, you are supposed to deposit an amount equal to 30% of the total cost, and the remaining to be settled 2-weeks before arrival. This deposit forms part of the payment for the trip and shall be offset to the total amount charged to the client/agent.

You can pay also half the amount as deposit and the remaining you pay here upon arrive by cash, if it will be so convenient for you to travel by cash.

We also provide an online payment system through our website, transaction charges is upon clients

BOOKING AMENDMENTS

You will be required to give detailed information about arrival and departure date, other activities that you would like to have here like volunteering, number of days you will stay and others.

CANCELLATIONS

Cancellations is free one month before the arrival date, and it will cost 20% of the total deposit if it is done within 2 weeks before arrival

LUGGAGE

At any time, all baggage and personal effects are at the client’s responsibility and the Company does not accept any liability for any loss or damage of any personal effects, howsoever arising.

However our office will be responsible to take care of all luggage that are left on our hands, also during hiking days the luggage burden is on our responsibility.

AUTHORITY ON TOUR

The decisions of the Company´s guide/driver on tour shall at all times be final and binding.

Clients are highly requested to comply with the country’s law, terms and regulations.

MARKETING

The Company reserves the right to use any photographs and videos taken during tours for marketing or any other advertising material.

FORCE MAJEURE

Unforeseen phenomena like war, catastrophic, disease break-down or bad weather that may affect the activities booked to take place, the Company shall not be held liable in any way for any of these possible occurrences or any consequences, which may arise as a result of these.

PRICE CHANGES

Price changes every fiscal year after budget been announced. In Tanzania fiscal year starts 01 July and ends 30 June. Any changes in price that will be raised by the government you will be notified, also you we will update from our price list in the website.