The postings on this site solely reflect the personal views of each author and do not necessarily represent the views, positions, strategies or opinions of IBM or IBM management. IBM reserves the right to remove content deemed inappropriate.

As
we
approach
the
big
holiday
shopping
season,
I
was
reminded
of
this
blog
post
on
JT
on
EDM
which
sited
this
RetailerToday.com
article
“Best
Buy,
Sears,
Target
tops
in
cross-channel
performance”.
Unfortunately,
I
got
a
Page
Not
Found
message
when
I
recently
clicked
on
that
link,
but
the
essential
facts
are
recorded
... [ + Read more ]

This
infographic
,
using
a
customer
acquisition
example,
shows
how
business
events
and
business
rules
work
together
to
enable
organizations
to
automate
and
improve
their
day-to-day
or
operational
decision
making.
On
the
left,
business
events
are
used
to
detect
actionable
business
situations
coming
in
from
different
channels,
such
as
multiple
... [ + Read more ]

Tomorrow,
Tuesday,
September
20,
we
have
Part
3
in
our
Crash
Course
in
Decision
Management
for
Architects
and
Developers
–
an
expert
panel.
This
expert
panel
features
different
perspectives
in
Decision
Management
best
practices
--
from
those
developing
technologies,
those
using
technologies
to
achieve
business
objectives,
and
those
who
are
ensuring
successful
implementations
in
the
field.
Through
... [ + Read more ]

As
we
just
celebrated
the
tenth
anniversary
of
9/11,
we’ve
all
been
reminded
of
the
fragility
of
public
safety,
particularly
in
large
cities.
What
can
we
really
do?
More
than
you
think.
It’s
not
just
about
investing
more
human
and
physical
resources
to
ensure
public
safety.
It’s
about
using
and
deploying
them
in
more
efficient
ways.
... [ + Read more ]

Claims
management
has
long
been
a
cost-intensive
process
for
insurers.
Carriers
of
all
types
and
sizes
globally
have
one
common
objective
as
they
strive
for
greater
profitability
in
tough
economic
times
and
that
is
to
eliminate
unnecessary
and
foreseen
costs
(emphasis
on
unnecessary
and
foreseen).
So
where
do
these
unnecessary
and
predictable
costs
reside
in
claims
... [ + Read more ]

Presbyterian
Health
Services
(PHS)
has
enabled
employees
to
collaborate
in
the
modeling
and
management
of
key
operations
using
a
combination
of
BPM
and
decision
management
that
provides
quick
and
easy
discovery
and
implementation
of
improvements
in
day-to-day
administrative
and
clinical
operations.
If
you
work
in
the
health
care
industry,
or
are
simply
interested
in
innovative
applications,
there’s
... [ + Read more ]

Just
a
reminder
that
our
four-part
series
for
architects
and
developers
begins
tomorrow.
To
learn
more
or
register,
click
here.
Title:
Architects’
&
Developers’
Crash
Course
in
Decision
Management
We've
brought
together
a
group
of
experts
and
customers
who
are
on
the
front
lines
of
decision
management
to
bring
real-world
insight
and
perspective
on
how
to
improve
... [ + Read more ]