*Customers in the Scottish Islands, Northern Ireland and Isle of Man will be charged on and order by order basis. Please call 0141 429 1874 to arrange a quote.

How long will I have to wait for delivery?

Delivery times vary according to the type of product and the manufacturer. We give an indication of delivery time next to each product description but can vary occasionally. We will always notify you as soon as possible of any delays. Usually when more than one item is ordered all items will be delivered at the same time.

How do you carry out deliveries?

Large items are transported directly to your home in specially equipped furniture vans and are carried in by trained furniture delivery staff. Smaller items may be delivered by a parcel service.

What if I am unable to take delivery of my order when it is ready?

If you are having work done in your home please be aware that building projects are frequently delayed. If you are unable to take delivery of your furniture when it is ready we will store it for you free of charge for a maximum of 21 days.

What if part of my delivery is damaged or missing?

This rarely happens but sometimes furniture sustains minor damage during shipping or contains a manufacturer’s defect. If this occurs you must inform us immediately and we will arrange for the goods to be repaired in your home if possible, alternatively we will arrange to have them returned to the manufacturer. If items need to be returned please keep the original packaging. All returns and repairs must be arranged through our Customer Service Department.

What is the returns policy?

Once you have received your product you have 7 days to decide if you wish to return them. If you decide you do not want the goods you may return them back to our warehouse in Glasgow as long as you have not used them and have returned them back in the original packaging and free of defects. We will happily refund your money minus any shipping costs back to our warehouse. You may deliver the goods back to our warehouse for a full refund or if you would like us to arrange a collection a minimum collection charge of £50 will be deducted from your credit card refund. For hygiene reasons mattresses that have been slept on will not be accepted back unless faulty. Please note this does not apply to items that have been specifically tailored to a customers requirements.

ALLANS FURNITURE

Right products. Right prices. First class service and backup always. That’s been our motto for over 40 years and it’s why our customers return time after time. Allans Furniture Warehouse is a family owned business with over 40 years of experience and expertise in the furniture and flooring industry. We pride ourselves in the high quality of our merchandise, efficiency and personal service.