From the side of Jin Corporation, I want to apologize

October 24, 2011

JIMMY NORTAN

6901 West Main 26 Street

Urbana • Illinois, 61801

Cell: 257-409-8975

[Subject: Normally bold, summarizes the intention of the letter] -Optional-

Dear JIMMY NORTAN,

From the side of Jin Corporation, I want to apologize for the bad treatment meted to you from one of the support representatives of our organization. Our support staff is instructed to mitigate the problem, not add to it. When something like this happens, we seriously want to know the cause behind it. We thank you for letting us know about this one. The responsible operator is facing a probation period and has been made to have a special relations and communication class. Jin Corporation wants to provide good treatment to the customers. Please find some discount coupons that are put inside this envelope as a way of expressing our apology.