Scroll down to "Transfer & Install the Latest Software Update Manually". Play the video tutorial.Scroll a bit further down. Select your Kindle's model/version and then click on the "...Kindle...Software Updates..." for your model/version.A new page would open with instructions on how to manually download and install the latest software update available for your Kindle.Thereafter, it may require several re-booting/restarting.Please post back results / observations of the above once tried.

I will tell you that...the things you have to go through to be an Expert are quite rigorous.

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I can't log on to optimum. JA: When could you last access your device? Customer: about a year ago JA: Have you tried a Factory Reset? The E-reader Expert can walk you through this to ensure you don't … read more

i have bought a new kindle paper white,my old one has now had it.i need to know how to connect to this one using same password ***** if i can transfer my books as some i have not read yet.thank you sy… read more

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.