Client Service Partner (CSP): Service Personnel Task and Activities

Updated by Jared Ruckle on Nov 12, 2014

The following Service personnel tasks and activities are included in the CSP’s tasks and activities, limited by the hours per month included in the package purchased by the customer. Services extend across all products and services in the CenturyLink
portfolio, not just CenturyLink Cloud.

Customer Relationship Management

Proactive calls to Customer with regular touch points

Provide product introduction or enhancements information

Customer tours of CenturyLink Data Centers

Contact Management and Administration - with new Customer contacts

Customer queries (e.g. what is the storage capacity available?)

CenturyLink Service Guide

Customer advocate at CenturyLink

Contractual queries

Informing Customer on CenturyLink changes, such as Invoice layout, DCMW

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