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Description

Digital transformation can mean many things to many people. Customers are looking at a digital transformation project as a means of:

• Differentiating the customer experience and delivering value to their customers• Putting the customer at the centre of decision-making• Encouraging a digital culture where digital is a part of everyone’s role• Delivering a platform and solution that allows the business to achieve ambitious plans and a competitive edge• Integrating data from core financial systems to understand customer journeys and behaviour to deliver a more personalized and relevant service

The financial services industry needs a platform that is more than a contact centre solution.

In this Masterclass we will explore and discuss digital transformation strategies in the Financial Service industry.