Cancellation

On Weds morning April 8th, I spoke with an agent to cancel my membership as I have retired. She assured me it would be done and that I'd receive an e-mail confirmation within the hour. It's now 2 days later and I have received nothing from you. Please confirm that my membership is cancelled and that you will not debit my credit card for April as she explained to me. Thanks Andrew Clare andrewc@rassa.co.za

Re: Contact Support

Thank you for reaching out to the Community about your account. Your account has successfully canceled. We have also sent this cancel confirmation to the contact address on file for your account. Were you able to receive this email?

Frankie.PCommunity & Social Media Support

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Re: Cancel account

At this time we are unable to authorize any cancellations or refund requests through the Community. We have however submitted your request to our Billing Support for further assistance.

Frankie.PCommunity & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Re: Cancel Subscription

We're sorry to see you go, but we can definitely assist you by getting you directed to our Billing team. Since we cannot process Billing request over the Community due to security purposes, we strongly recommend reaching out to our Billing team via phone.

William DCommunity & Social Media Support

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Re: Cancel Subscription

It appears you already called in to have your account cancelled. You should have received an email at your primary email address from the Billing team confirming this. If not, feel free to reply here and I can try resending that same email again.

William DCommunity & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.