Zoom Voice 911 Customer Notification

Effective January, 2019

This notification provides important information about the ability to
connect to 911 emergency calling services using Zoom Voice. Please read it
carefully.

Zoom Voice 911 Service: Zoom Voice 911 Service operates differently than
traditional 911 service. The FCC requires us to advise our customers of the
circumstances under which 911 may not be available or may be in some way
limited by comparison to traditional 911 service. Such circumstances
include:

(1) Internet Connection Failure. If the Internet connection over which Zoom
Voice Service is provided is interrupted, you and/or your company will not
have access to Zoom Voice Service during that interruption and therefore
will not have access to 911 service during that interruption.

(2) Network Configuration. If your company’s network configuration does not
permit Zoom Voice service to connect, your company will not have access to
Zoom Voice service and therefore will not have access to 911 service.

(3) Service Relocation and Non-Native Telephone Numbers. Traditional 911
service automatically sends 911 calls to the appropriate local emergency
responder, or Public Safety Answering Point (“PSAP”), based on the user’s
telephone number. Traditional Enhanced 911 service (also known as E911)
automatically sends 911 calls to the appropriate PSAP along with the user’s
address and telephone number. Because Zoom Voice Service permits customers
(and customers’ users) to use Zoom Voice Service anywhere they have
broadband Internet access, and to obtain numbers that may not correspond
with their current location, Zoom Voice 911 Service functions differently
than traditional 911 service in certain respects:

Because a user’s telephone number does not necessarily correspond with the
user’s physical location, all users must provide Zoom Voice with their
Registered Location when the company sets up their service. The Registered
Location is the street address where the users will be using Zoom Voice
service.

Zoom Voice will, where possible, automatically transmit a user’s Registered
Location to the PSAP. Accordingly, if a user relocates the equipment (for
example, laptop, tablet, mobile device, desktop phone or desktop computer)
used to access Zoom Voice Service, the user must update the Registered
Location. If the user does not update the Registered Location, any 911 call
the user makes using Zoom Voice Service will be routed based on the user’s
previously provided Registered Location and therefore may not be routed to
the appropriate PSAP for the user’s current location.

Once a user notifies Zoom Voice of a change in the Registered Location,
there may be a delay in making the new Registered Location available to
properly route 911 calls and advise PSAPs of the user’s Registered
Location.

In circumstances where direct routing to PSAPs is not available, Zoom Voice
will route 911 calls to a 24/7 emergency call center where trained agents
will ask for the name, location, and telephone number of the person calling
911 and will contact the appropriate PSAP to send help. The call center
will not automatically receive the user’s address and telephone number.

(4) Loss of Electrical Power. Unless there is a backup system to power the
Internet connection and any equipment used to access Zoom Voice Service,
phone service and 911 service will not be available during any power
outage.

Customer account administrators must confirm that they have read and
understood this notice before enrolling users on Zoom Voice. Customers are
responsible for ensuring that the Registered Location is kept updated for
their users and for complying with all requirements of the 911 notice.