Managing the Current Customization of Process Related IT-Services

IT service providers are increasingly required to orientate their
service portfolio towards the IT support of their consumer’s
business processes. This enables diversification as well as
transparency in costs and services vis-à-vis the customer to
be achieved. Such services however, appear too customer specific for
a standardized service provision within the context of
ITindustrialisation as they are subject to constantly changing
customer demands. To combat this, a concept is envisaged that keeps
business process orientated ITservicesmodifiable and configurable by
concretely defining additional Associate Services in advance. In
order to maintain transparency and influence in IT expenses, these
services orientate themselves towards business objects in the
customer’s business. The concept is illustrated with the aid
of examples from its application and further development together
with two associate IT-providers.

type

conference paper (English)

keywords

CCIIM

name of conference

Hawaii International Conference on System Sciences (Kauai, Hawaii)

date of conference

08-01-2010

title of proceedings

Proceedings of the Hawaii International Conference on System
Sciences (HICSS-43)

review

double-blind review

citation

Brocke, H. F., Uebernickel, F., & Brenner, W. (2010). Managing the
Current Customization of Process Related IT-Services. In Proceedings
of the Hawaii International Conference on System Sciences
(HICSS-43).