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UKTI has developed an effective performance measurement and monitoring mechanism which ensures:

UKTI can report in detail the value its trade services deliver for business customers and for the UK economy

we understand in detail the impact of our services on our customers

effective performance management and human resource development

PIMS is a client interview survey that gives evidence for the quality of service UKTI provides to business. It is completed by an independent market research company specialising in business surveys. The survey is based on independent telephone interviews with a sample of users of UKTI’s services. These rely on accurate recording of client data on our Customer Relationship Management (CRM) system.

All our client survey interviews are voluntary. Clients are guaranteed anonymity, which removes any bias in the way they respond to questions.

Annual client surveys

Non-user surveys

The survey involved interviews with 300 exporters who have never used UKTI services. It captures evidence on usage of non-UKTI export support, and measures the extent to which firms encounter barriers that give rise to the need for such services.