1.3 – We refer to the information we collect about you in this Privacy Notice as “personal data” and 3 sets out further detail of what this includes.

1.4 – Please read this Privacy Notice to understand how we may use your personal data.

1.5 – This Privacy Notice may vary from time to time so please check it regularly. We last updated the notice on 29 May 2018.

2. HOW TO CONTACT US

2.1 – Data controller and contact details

2.1.1 – For the purposes of relevant data protection legislation, we are a controller of your personal data and as a controller we use the personal data we hold about you in accordance with this Privacy Notice.

3.1 – The categories of personal data about you that we may collect are:

3.1.1 – personal data you provide to us in person, via our website or by telephone, including your name, address, email address and telephone number and any other contact details you supply when completing a form on our website;

3.1.5 – details of your visits to our website including but not limited to traffic data, location data, weblogs and other communication data.

3.2 – We may also create personal data about you, for example, if you contact us by telephone we may make a written record of key details of the conversation.

3.3 – In addition, we may obtain certain special categories of your data (“Special Categories of Data”). The Special Categories of Data are: (i) personal data revealing racial or ethnic origin, political opinions, or religious or philosophical beliefs; and (ii) data for the purposes of uniquely identifying a natural person.

4. HOW AND WHY WE USE YOUR PERSONAL DATA

4.1 – Under data protection law, we can only use your personal data if we have a legal ground for doing so, e.g.

4.1.1 – for the performance of our contract with you or to take steps at your request before entering into a contract;

4.1.2 – to comply with our legal and regulatory obligations;

4.1.3 – for our legitimate interests or those of a third party; or

4.1.4 – where you have given us your consent.

4.2 – A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

4.3 – We will only process Special Category Data, either with your explicit consent, or where you provide the information to us.

5. COMMUNICATIONS ABOUT ADDITIONAL SERVICES

5.1 – We may use your personal data to send you updates by email or by post about our services, including new services, or invitations to events we believe may be of interest to you.

5.2 – We will seek your express consent to send such communications to you.

5.3 – We will always treat your personal data with the utmost care and never sell it to other organisations for marketing purposes.

5.4 – You have the right to opt out of receiving communications at any time by:

5.4.1 – using the ‘unsubscribe’ link in marketing emails; or

5.4.2 – by unsubscribing via Our website.

5.5 – We may ask you to confirm or update your preferences if you instruct us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.

6.1.2 – external service suppliers, representatives and agents that we use to make our business more efficient, eg marketing agencies, document collation or analysis suppliers;

6.1.3 – legal and regulatory authorities with whom we have a legal obligation to share your data, e.g. HMRC, or to report any potential or actual breach of applicable law or regulation;

6.1.4 – law enforcement agencies, courts or other relevant party, to the extent necessary for the establishment, exercise or defence of legal rights;

6.1.5 – third parties where necessary for the purposes of prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties;

6.1.6 – third parties who are considering or have decided to buy some or all of our assets or shares (including in the event of a reorganisation, dissolution or liquidation).

6.2 – We only allow our service providers to handle your personal data if we are satisfied they take appropriate measures to protect your personal data.

7. TRANSFERRING YOUR PERSONAL DATA OUT OF THE EEA

7.1 – In order to deliver services to you, it is sometimes necessary for us to share your personal data outside the European Economic Area (EEA), e.g.:

7.1.1 – with our service providers located outside the EEA;

7.1.2 – if you are based outside the EEA;

7.1.3 – where there is an international dimension to the services we are providing you.

7.2 – These transfers are subject to special rules under European and UK data protection law.

7.3 – Countries outside the EEA do not have the same data protection laws as the United Kingdom and EEA. We will, however, ensure the transfer complies with data protection law either:

7.3.1 – by ensuring we put in place standard data protection contractual clauses between us and the recipient of your data; or

7.3.2 – on the basis of an adequacy decision namely: (a) the Privacy Shield for transfers of data to the US; or (b) the European Commission has decided that the relevant non-EEA country has in place an adequate level of protection.

8. HOW LONG YOUR DATA WILL BE KEPT

8.1 – We will keep your personal data after we have finished providing our services to you or responding to a query from you. We will keep records if required to do so by law.

8.2 – We will not retain your data for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of data. If you would like to know the retention period for a specific type of data please contact our Data Protection Officer whose details can be found above.

9. LINKS TO OTHER WEBSITES

This policy only applies to Farnham Castle Intercultural Training Limited. If you link to another website from our website, you should remember to read and understand that website’s privacy policy as well. We are not responsible for any use of your personal data that is made by unconnected third party websites.

10. COOKIES & ANALYTICS

10.1 – What is a cookie?

10.2 – Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

10.3 – Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

10.4 – The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide.

10.5 – A list of all the cookie types used on this website by category is set out below.

10.6 – Strictly necessary cookies - these cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for cannot be provided.

10.7 – Performance cookies - these cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

10.8 – Google Analytics - these cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

10.9 – Removal of cookies - you may refuse to accept cookies by activating the setting on your internet browser which allows you to refuse the setting of cookies.

10.10 – You may opt out of Google Analytics

11. YOUR RIGHTS

11.1 – Subject to applicable law including relevant data protection laws, you may have a number of rights in connection with the processing of your personal data, including:

11.1.1 – the right to request access to your personal data that we process or control;

11.1.2 – the right to request rectification of any inaccuracies in your personal data or, taking into account the purposes of our processing, to request that incomplete data is completed;

11.1.3 – the right to request, on legitimate grounds as specified in law: (a) erasure of your personal data that we process or control; or (b) restriction of processing of your personal data that we process or control;

11.1.4 – the right to object, on legitimate grounds as specified in law, to the processing of your personal data;

11.1.5 – the right to receive your personal data in a structured, commonly used and machine-readable format and to have your personal data transferred to another controller, to the extent applicable in law; and

11.1.6 – the right to lodge complaints regarding the processing of your personal data with the Information Commissioner’s Office or other relevant supervisory body.

11.2 – If you would like to exercise any of the rights set out above, please:

11.2.1 – email or write to our Data Protection Officer;

11.2.2 – let us have enough information to identify you, (e.g. your full name and any reference number used in communications with us; and

11.2.3 – let us know what right you wish to exercise and the information to which your request relates.

12. INTELLECTUAL PROPERTY RIGHTS

12.1 – All intellectual property rights in or arising from our website, including all copyright belong to Farnham Castle Intercultural Training Limited, unless otherwise stated. All rights are reserved.