Frequently Asked Questions

Can I take my car to any repair facility I want for insured repairs?

Yes! Texas insurance Code states that automobile insurance companies may not specify, "the brand, type, kind, age, vendor, supplier, or condition of the parts or products that may be used to repair the vehicle"... or limit "the beneficiary of the policy from selecting a repair person or facility to repair damage to the vehicle."

Call us for more details - we are happy to help facilitate repairs through your insurance company.

What if you are not on my insurance companies list, can I use your shop?

Yes, you can use the shop of your choice and Texas Law specifically protects your right to choose who repairs your vehicle. We work with all insurance companies.

Why is your shop not on my insurance companies list?

Customers and the quality of your vehicle’s repair are our top priority. Many times it is not in the customer’s best interest to be told by the insurance company where to take your vehicle to be repaired or to have the insurance company tell you what parts to use to repair your vehicle. If you have questions please ask us we are happy to explain this in more detail.

What is your warranty?

We offer a Limited Lifetime warranty on all repairs.

Will your repair shop process my insurance claim for me?

Yes! We will work directly with all insurance companies to repair your vehicle as soon as possible.

Should I get more than one estimate?

It is not necessary, or required. Just as you have the right to choose the company you use to repair your vehicle; you also have the right to trust in only one company with a single estimate. If you prefer more than one estimate, great! But make sure to come see Two Day as your last stop, we will beat most competitors estimates and you can be assured you will get the same quality the Pattison family has provided in Austin for 39 years and counting.

Do I need to contact the insurance company before authorizing repairs?

Yes, as regulated by The Insurance Commission of Texas, your insurance policy requires you must file a sworn proof of loss and if requested, show the damaged vehicle and also provide to examination under oath is asked.

What is a "deductible"? Am I required to pay it?

Your insurance company will determine who is “at fault” in the accident. If the claim is filed against the person who hit you, then no deductible will be required, and no claim will go against your driving record. Your insurance carrier will be able to inform you of your deductible amount, which was determined at the time you activated your insurance policy.

Can I get a ride home when I drop off my car?

Yes! We will be happy to provide you a ride home or to work. We can also provide a pickup and delivery service, just ask us.

What about a rental car?

No problem, if you have rental car coverage on your insurance policy or if you are the claimant, then the insurance company will pay for your car rental. We will be glad to set up a rental car for you. Contact your insurance company to confirm your rental car coverage and the details for renting a car and then we can take it from there.

Will you be able to match the original paint?

Yes! Utilizing, our state of the art computerized paint matching system; we have to access and are able to match over 100,000 different paint colors and their formulas. We are able to provide a color match of the repair portion of your vehicle to your vehicle’s pre-accident paint color.

Can I get an estimate over the phone?

There are many factors that go into a repair estimate, we need to see your vehicle in person to give you an accurate and complete estimate. You will receive a printed estimate of the repair costs after we examine your vehicle, we will notify you immediately if we determine additional work that needs to be competed once we start your repair.

What are your hours of operation?

We are open Monday through Friday from 8:00 a.m. until 5:00 p.m. If you are running late, give us a call and we will wait on you!

What types of payment do you accept?

Your Insurance Rights

According to Texas Law, an insurance company cannot require you to take YOUR vehicle to a particular repair shop. In fact insurance companies cannot harass you to use their "shops on their list, preferred, blue ribbon or DRP shop."

Address

Hours

We are open Monday through Friday from 8:00am until 5:00pm.

If you are running late, give us a call and we will wait for you!

About Us

The Pattison family has been providing quality auto body and paint repair services in Austin since 1972, and today's owners Glen and Mike Pattison carry on the family business their father started almost 40 years ago.