Caractéristiques

Évaluations des clients

Tyrone P.
le 12/5/2018

Évaluation :

Service was great.

Mary S.
le 12/2/2018

Évaluation :

I've rented UHauls from various locations in the Tampa Bay area. Century Storage is my favorite. Very courteous, helpful and professional staff. When I need a UHaul in the future, I'll be returning to Century Storage.

Michael Z.
le 11/29/2018

Évaluation :

While the location was clean and well maintained, the ease of pickup was not as described. We selected online checkin, assuming we could check in and grab the truck, like described, however, this was not the case. It took just as much time to get the truck as it would have been to just show up. We were also missing items we reserved and had to go back in to request them. Overall, the truck worked out but online check in did not save time. We also returned our truck early and received no credit for unused time.

Daniel H.
le 11/23/2018

Évaluation :

Great staff and customer service. The vehicle was ready when I arrived. Took no time at all. Thanks to the staff for taking care of me with a smile!

Sabith S.
le 11/16/2018

Évaluation :

Very clean and professional location. The front desk rep was very friendly and welcoming. Highly recommend this location.

Chandra G.
le 11/16/2018

Évaluation :

STELLAR SERVICE!!! The customer care & friendliness at this location was unlike any other! A+++

DAVID W.
le 11/8/2018

Évaluation :

Always happy when I rent a truck from the location. The two women are fantastic and have great customer service. Very professional!
My only input is that Uhaul should give veterans a discount...even if it’s 6%

Larry K.
le 11/2/2018

Évaluation :

Staff were great.

Thelma C.
le 10/30/2018

Évaluation :

Nothing at all. Tracy is a Top one service rep.

Patricia B.
le 10/28/2018

Évaluation :

The location was very busy and seemed to lack organization. They should have more help on a busy day, knowing in advance that the last weekend of the month is always busy.
Otherwise after waiting 30 minutes to get a van that I reserved in advance almost didn’t happen if I was not proactive in calling ahead of time.

Mylie L.
le 10/25/2018

Évaluation :

It's my first rent and everyting will be fine!

MARY A.
le 10/23/2018

Évaluation :

We like renting trucks at this location because everyone is friendly and helpful. The movers we booked to move us had a medical emergency during our move that required us to need the truck for an additional 1 hour and 15 minutes beyond our scheduled rental. I don't feel like we should have been charged another full day rental charge of $39.95. I understand a charge is necessary, but i feel that amount is a little high.

Jennifer G.
le 10/22/2018

Évaluation :

the truck I used had a problem with the drivers door, It was hard to close. I had to slam it several times to get it to stay shut.

daniel r.
le 10/21/2018

Évaluation :

This was a 180 degree turn around for the better than our previous rentals with Uhaul. Century Storage staff was wonderful to work with. Will definitely use and recommend them in the future!

vanessa f.
le 10/14/2018

Évaluation :

For local moving I don’t think you should charge so much for the miles. I had the vehicle for four hours I went 69 miles and it cost me over $70 total.

RAFAEL V.
le 10/14/2018

Évaluation :

Excellent service.
Friendly and profesional people

SUPHAWUT W.
le 10/10/2018

Évaluation :

This storage service is close to my home; so it's very convenient. The check in process was fast and easy. I could get my 8' pickup truck in less than 15 minutes. The charges and fees were explained upfront, and there's no surprises—you pay for what you actually use. After I finished using the truck, I needed extra hour or two to thoroughly clean the truck before dropping it off; the staff was so kind to extend more time for me. I would highly recommend this place. Will use their service again in my next home improvement project.

John M.
le 9/29/2018

Évaluation :

Thanks

JIMMY M.
le 9/25/2018

Évaluation :

I opted to do the online self-checkout this time to checkout the new process. Big mistake-absolutely will NOT be something I will do again.
1. Cell service was spotty. A simple self checkout took 30 minutes due to a poor cell phone data connection, as well as the site crashing 5 times at the 'Accept Terms and Conditions' stage. This location should have Wi-Fi specifically for this function or a self-serve kiosk. Called the two cell phone numbers listed for after hours support and got NO response. I eventually managed to get through the check-in steps and received the code for the lockbox. I did NOT received any callback. despite leaving a voicemail at each number.
2. I only received 6 of the dozen moving blankets I had ordered. The order confirmation email conformed just the truck rental and did not list any extras. Because of this, there was no way for me to double-check how many blankets I had ordered, and also the location was closed-so even if I did figure out I was short changed, I would not be able to get 6 more blankets.
3. The truck would not start after I had the flashers only (no other lights were on-even the ones in the loading bay) on for 15-20 minutes at my apartment complex. Luckily I had jumper cables nearby and managed to open the truck hood and jump start it.
4. I mentioned this to the person I returned the truck to in person, but she mentioned that because I did not use Uhaul roadside assistance there was nothing she could do for me. She did admit that it would have been a lengthy/inconvenient wait for Roadside assistance support, but this is time I did not have to spend idle waiting for them as I had many deadlines to meet that day, including having my movers lay idle, billing me for the downtime. I told her to get the truck checked for the next renter to avoid someone else getting a nasty experience. I was upset at her nonchalance at the news of the battery dying on a client and forgot to mention the 6 missing blankets.
5. Upon getting the receipt, I see that I have been charged for the six missing blankets, in addition to being charged a full $10 for a dozen blankets. I called Uhaul customer service and this case is currently ongoing-file number 1981384. Will definitely consider some other truck rental company for my next move.

Heather C.
le 9/24/2018

Évaluation :

Thanks for everything. The 2 ladies in the office are Fantastic

Brandon R.
le 9/15/2018

Évaluation :

Great service each time. Wish more places were like it!

Katrina H.
le 9/11/2018

Évaluation :

I truly respect the man who checked the truck back in, an amazing man

Ricardo N.
le 9/6/2018

Évaluation :

Keep up the Good Work.

Donald H.
le 9/3/2018

Évaluation :

Need a bigger lot to return rentals after hours.

Lisa R.
le 8/26/2018

Évaluation :

They have always treated us well, will continue to use this little location. Thanks you!