Registration and support

Many organisations connected to the Janet Network have reciprocal arrangements with each other regarding the provision of off-site secondary nameservers. If this is not suitable for your organisation, then we can provide this service for you. Please email the service desk to discuss your requirements in more detail.

Fault management

Resilience

The service comprises a number of servers located at various points on the network for resilience; organisations are assigned one server far away from them which provides resilience to their on-site nameserver.

Your responsibilities

Ensuring that your firewall permits UDP and TCP traffic between the primary nameserver (if it runs one) and the Janet secondary nameserver on port 53

Configuring its primary nameserver (if it runs one) to use one of the Janet secondary nameservers.

Request for service

You can request this service via the service desk on 0300 300 2212 or via help@jisc.ac.uk

Service delivery time

A secondary nameserver will be allocated and the names and IP addresses of the allocated nameserver will be provided to the organisation within five business days of receipt of all necessary information.