Your
operations are an intricate assembly of computer systems, specialized
jobs, and complex processes. Your employees work across multiple product
lines and customer groups. To remain competitive you've had to customize
products and customer segments into many versions with customized
processes. In this hyper-complex environment it seems impossible to determine the
true and total cost of quality, reduce poor quality costs, and increase
customer retention with service quality improvements and innovations.

Though your customized processes have
achieved customer satisfaction and retention they have also caused you
to lose control of your production and service costs.

We've developed a
revolutionary new
cost
modeling methodology called AIM-Activity Information
Modeling® that captures
and models your poor quality costs. Our COQ models help you easily understand
all of your poor quality costs in every area of your organization and most importantly, their root-causes so you can quickly solve them. Over 400 organizations are
using Activity Information Models today to solve their toughest quality
problems and stay ahead of new problems by predicting them before they
occur.

Traditional customer satisfaction
surveys and metrics are of value only for measuring satisfaction and
loyalty. They are not capable of improving quality because they only
produce anecdotal and inconclusive data. Surveys lack actionable
information because they only tell youhow customers feel about
a few specific questions. They don't tell you why, or how your
problems occur, or
give you data to find rework, mistakes, and complaints across all product and customer segments. Most
critically,
satisfaction metrics do not provide models
to predict the future. Without predictive quality
tools, managers will struggle with persistent quality problems.

Our COPQ Models tell you what is happening, when it happens,
why it happens, where it happens, how much time it takes,
who does it, who it affects, what it costs... and much more.

If your company uses Six Sigma, our models will speed
you through the DMAIC cycle with unprecedented results and success. If
you have been delaying a Six Sigma program because of the prohibitive
cost, AIM's benefits exceed Six Sigma implementations at only a small
fraction of the cost of a Six Sigma program. Unlike Six Sigma, AIM makes
all levels of managers smarter and permanently self-sufficient in
predicting future problems and benefits in quality improvements as well
as productivity and competitive innovations.

AIM Cost of Poor Quality models are new
results tools that
guarantee you will: Quickly
know where inspection, defects, correction, and rework occur

Precisely forecast the new results
your decisions and the changes will achieve.

Begin
booking realized cost savings the day you implement changes.

Prove the value of your Six Sigma effort with precisely calculated cost
savings.

What
does your
toughest
quality or service problem cost?

AIM will
deliver, within weeks, the answers and solutions you need.

"Knowing
the cost of our activities, services, and customers has made a big
difference in the way we design our services, plan, and manage our business.
AIM has made us all more effective"Jim Karagiorgis, Chief
Transformation Officer and Six Sigma Master Black Belt
Vytra Health Plans

A No-Cost Evaluation

To help you learn about AIM
and how it quickly delivers affordable Cost of Quality models, we offer a
no-cost evaluation pilot project. This is a 5 day mini-project that delivers cost of
quality reports, charts and models. It also includes education and advisory
services with your managers about our methodology. You'll watch,
participate, and learn as we build your cost of quality models with you
and your team.