Web Hosting FAQs

Where is Unlimited Space and Bandwidth Plan?

Honestly, there is no such thing as Unlimited space or Unlimited Bandwidth in web hosting. Everything is finite. You might have seen like “Unlimited Web Hosting” on Google search. It is a marketing trick by some hosting companies. Do not sign up with such hosting providers.

They hide Acceptable use policy and Fair Usage policy somewhere and they will suspend accounts when you reach certain limits.

Instead of purchasing such hosting, you can sign up with us. We are fully transparent and what you see on website is what you get 100% dedicated resources.

How to order Web Hosting, If I want to pay in INR?

You can get started with any plan mentioned here and order it. During the checkout phase please choose Bank Transfer as payment option. Once you have placed an order, we will send your invoice to your registered email. Now you can do the bill payment online.

When do you activate my Account?

As soon as we receive your order payment, the account will be activated by our support team. If you have any issues, please contact our support. We are always ready to help you.

Why my FREE Trial Account is not activated or still Pending?

We monitor each and every free registration account to stop fraud / spam registration. We want to provide you free web hosting trial, but you have to be honest with us.

The main reasons for pending free trial account is:

1. You registered with a free domain like .tk, .cf, .cu.cc, .ml etc.

2. You did not entered your real name.

3. You did not entered your real address.

4. You did not verified your email address.

5. You did not entered your original phone number.

6. You have previously signed up for a FREE Trial and your account is cancelled as you did not upgrade to paid plan at the end of Trial period.

7. Your Fraud score is not acceptable and our system did not approve us to activate your account, based on your information furnished during signup.

8. You have abused the free trial already and you are blacklisted by our system, or you have used a sub domain to signup or you have entered an invalid domain during signup.

9. You have entered a domain that is not registered by you or you do not own it. We verify everything before we activate your hosting trial account.

10. We have communicated with your over email to correct the signup or order details and you have not responded to our team. So this mean, you are not serious customer, hence your account will never be activated by us.

11. You have signed up for hybrid plan free trial, and you are from India. In this case, we will contact you and we will ask you, if you are honestly interested to pay for your plan renewal after trial period is completed. If we allot an account, we have to dedicate the resources on server for you, so we do not entertain fake or spammers. If you signup for hybrid plan, you will have to pay exact USD to INR exchange rate during renewal.

If we allot an account, we have to dedicate the resources on server for you, so we do not entertain fake or spammers. If you signup for hybrid plan, you will have to pay exact USD to INR exchange rate during renewal.

Most people from India cannot pay or not willing to pay for this, they will simply let the plan to expire and move away. So, we have our fraud prevention in place, if you are not genuine user, we will not activate your account. Be honest, we are paying or offering you credits for two month without knowing you, we are taking more risk than you think. If you do not answer our emails, we assume that you are fake user and your trial will never be activated and you will be put into blacklist.

We are not offering free web hosting, we have to pay for the datacenter and the staff salaries at Rank My Hub. FREE Trial is meant for evaluation of the product before purchasing it.

SPAMMERS STAY AWAY, THIS IS NOT FREE WEB HOSTING, TRIAL IS OFFERED FOR GENUINE CUSTOMERS WHO WANT TO TRY US, BEFORE THEY BUY. IF WE THINK YOU ARE NOT GENUINE, WE WILL ASK YOU FEW QUESTIONS BEFORE WE ACTIVATE TRIAL ACCOUNT.

IF YOUR ANSWERS ARE NOT SATISFACTORY OR IF YOU FAIL TO ANSWER, WE WILL NOT ACTIVATE YOUR ACCOUNT. THIS IS ESSENTIAL FOR US TO PREVENT ABUSE OF FREE TRIAL PLAN.

IF YOU THINK YOU CAN ENJOY HOSTING FOR FREE AND MOVE TO OTHER PROVIDER AT THE END OF FREE TRIAL PERIOD, WE ARE NOT HERE TO TOLERATE WHAT YOU ARE DOING OR PLANNING.

IF YOU ARE GENUINE CUSTOMER YOU WILL NEVER FACE ANY ISSUES. IF YOU ARE SPAMMER / FAKE USER, WE KNOW HOW TO DEAL WITH YOU.

If we found you, violating the terms and conditions, we will take necessary actions. We welcome genuine users who want to host with us after free trial.

What do I need to order your website hosting plans?

A domain name, email address and payment instrument.

Domain Name: You need to enter a valid domain name during ordering, you can buy the domain from your favorite registrar. If you ask us, we will suggest Namesilo. Currently we are not selling domains. Also, you can either enter a domain name you have already purchased (assuming you are ready to move to us) or a spare domain that is lying idle with you.

Email Address: This should be a valid email id and you should be able to verify the confirmation link sent at the registered email address during sign up. We recommend you not to use an email address that is linked with domains you want to attach with hosting.

We accept all International credit or debit card accepted by PayPal (no PayPal account needed), you can order in USD. This is hassle free, customers paying with PayPal get instant account activation as the transaction is automatically verified. By default we accept USD as currency and paypal as our payment processor.

How do I pay for monthly plans, what is your process for Indian customers?

We will email the invoice to monthly plan customers at the end of every month. Our billing cycle is 30 days. We will always send invoices upfront, before 15 days of end of billing cycle. We recommend customers to opt for yearly plans for hassle-free payments.

Note: Invoice must be cleared before the due date. Please read our terms and conditions for more details.

How do I pay for monthly plans, If I am an International Customer?

If you have attached your credit or debit card with our paypal subscription, billing will be done automatically. Paypal subscriptions are recurring and they are automated. 100% safe, secure and hassle-free.

Do you offer a free trial account?

Yes, you can try us for FREE and decide. No Credit card or payment information needed. At the end of trial period, we will contact you for upgrading to paid plan. If you want to proceed, you can upgrade or else we will cancel the trial. No catches, No upselling, No obligation. Feel free to try us today.

How to reach you, In case I need help or support?

We are happy to help you, If you are an existing customer, please login to your account and file a support ticket. Technical support and issues should be only filed through our support ticketing system.

If you have any difficulty with our support system, please email us info[@]rankmyhub.com anytime. Remove the braces and use this email and write to us.

Note: We do not offer phone support for technical issues, the reason is simple. Technical issues can be better addressed using writing, which means by support tickets and emails. We have fast issues response time, on average our first response would be within an hour or less.

Kindly, do not call our phone numbers for technical issues or sales queries. We have furnished everything here. We take phone calls, only if your requirements are beyond the plans mentioned on our website. This is to ensure that our time is spent efficiently to serve our customers better.

Phone calls are answered only during business hours. Our business hours are 10:30AM–7:30PM (Indian Standard Time UTC+05:30 hrs or GMT+05:30 hrs) for services communication.

You will get proper response via email,support system and live chat. There is a rare case where there are any scheduled maintainance of servers, which will not last more than 15 mins. Our servers never go down. And we promise our uptime will always exceed what we advertised on website.

I am interested in your hosting, do you offer any discounts?

The packages are already discounted and lowest price for the features and premium resource, we are offering. You can always opt for long term billing to avail discount. You can always try us for FREE and decide later.

As we are offering a no obligation free trial, we do not offer any discounts. You can save around 5-20% on annual billing cycle, which is offered by default on all plans.

Why am I seeing the amount in dollars during the checkout process?

Our billing system uses USD as default currency. In order to standardize dollar to INR fluctuation. We have considered the exchange rate as flat $1 = 65 INR. Do not worry about the dollar currency at the checkout stage. As you will be paying only in Rupees if you choose bank transfer. INR payments are only applicable for Indian customers on Web Hosting plans for India.

If you choose to pay direct payment using credit or debit card, then you will be charged in dollars and exchange rate as per the day will be applicable as per Paypal.

Note: All invoices will be in dollars, which is our default currency. However, customers who choose bank transfer will pay in INR as advertised on the website.

I want more space and more bandwidth, do you have any custom plans for enterprises or corporates?

Yes, please contact us. We will send a customized plan quote as per your requirements. You may check our hybrid web hosting plans and see if they fit your needs. Custom plans are only offered on case by case basis.

I want to resell the web hosting , Am I allowed to do so?

No, We do not allow you to resell our hosting again. If we find that you are violating our web hosting terms, necessary action will be taken.

What is the difference between various web hosting plans on Rank My Hub?

Web hosting for India: These plans are exclusively for Indian individuals, businesses, companies and enterprises. These are designed to meet Indian budget needs.

Hybrid Web Hosting: These plans are for everyone, any one can order these plans, you should pay using USD if you choose these plans. That means you should own a valid credit or debit card accepted by paypal for billing.

Managed Website Hosting: These plans are for customers, who are not from IT background or for those who want everything managed by our experts. These are costly plans because, we will be providing support with all the tasks mentioned on plans page, just with emails.

The only major difference is the storage, bandwidth and pricing, apart from that all standard features are same in all plans. You can signup for a free trial to check out our hosting control panel to see, what are the standard features, we are offering.

Do you have Datacenter in India?

No, All plans advertised on site are hosted at canada datacenter. If we start any new datacenter or services, we will keep the information updated here.

Note: Plans beyond 20 GB Storage are hosted in different clusters, hence we do not allow you to switch to >20 GB plans after using low end plans for long time. It is not healthy for us to migrate all your data from one cluster to another cluster for FREE or without fee. This is the only reason why we restrict the upgrades.

If you are interested in switching from Micro / Micro Plus / Tiny / Basic plan to either Advanced or Pro plan, we still allow doing it, provided that you will do the migration yourself. If you want us to migrate your data, you will have to pay a fee for migration in this case. The fee varies based on complexity of work involved.

We recommend, you to try us by signing up for FREE Trial, evaluate our services and servers then choose a plan perfectly the first time itself, to make sure that you will be in hassle free environment.

By the way, our pricing is very affordable and reasonable, we do not find it is too difficult for users to pay for high end plan. Our high end 100 GB plan costs just $10 USD per month or $110.00 USD per year. This is cheapest pricing in the web hosting industry for the quality of services and servers.

What are the supported payment modes?

Paypal

International credit and debit cards (Accepted by Paypal)

Credit Cards: Visa, MasterCard, American Express and Discover.

All Major Credit Cards, Debit Cards, Net Banking and Wallets are Accepted for Indian users.

How fast will my account be activated, after I order a plan?

Once you have signed up with us, we will check for account validity. In case of FREE Trial accounts, there is a strict background check like the following:

Domain entered is valid or not

Email address is valid or not

and we also check for fraud score. If your account is good to activate, we will approve it instantly.

For paid hosting customers, we will check the following:

Domain entered is valid or not

Email address is valid or not

Fraud Score.

Accounts are immediately activated once, your accounts are good to proceed. In case if you have entered invalid domain name, we can still activate your accounts as you are paid customer.

We will follow up, with you to provide valid domain name to attach for cpanel. As without valid domain name, you cannot use the services, even though you can access the control panel. We always recommend you to enter a valid domain name during signup.

Is this website safe for online transactions?

Yes, we use 100% Strict SSL encryption, we do not store your credit or debit card or payment details on our website. All payments are processed by paypal gatway hence our website is 100% safe and secure. However, security is a complex subject to discuss here. Always make sure that you access our website using SSL (ie., https:// ).

Check for the padlock icon in the browser, never share your passwords with anyone. We will never ask you to share your credit or debit card numbers. We use domain emails to communicate with you, do not respond to phising emails. Always check our domain name in the email id and ensure that it is properly signed.

Keep your browser and computer away from malware or viruses. In simple word, security is complex subject, we took every care to ensure safe transactions. We suggest you to follow safe browsing process for your personal safety online.

For Indian customers, we process payment using online payement gateway, which is PCI DSS approved. Check Bill Payments page for more details.

How long have you been in business? How can I trust you?

We have been in business since 2013. You might not have heard about us, because we do not advertise much. We are a web development and digital marketing agency, we have been working with global clients. We have expertise in all sorts of server administration, management, deployment and configurations. We have worked with enterprise businesses and customers.

We have recently, started some public offering of our products and services. Our goal is to offer best customer support and truly value for money products. We kept the pricing very affordable, because we believe that quality products must be affordable too. You can always start with a FREE Trial for web hosting and decide yourself.

We promise, that you are in a good company. We always care for customers and always will be in improving our service quality and products.

Do you offer refunds?

No, we do not offer refunds. We are simply offering no obligation and no credit card needed FREE Trial for you to decide our server and customer support before you start with paid plan. Hence, no refunds.

If in any case, we fail to meet SLA we will offer credits for the period of down time of servers to compensate customers. Please read our terms and conditions for more information.

Do you allow hosting adult websites or content that is legally risk?

No, we do not allow such content. Please read our hosting terms to know what are allowed and what are not allowed. If you are in doubt? Please contact us prior to ordering.

Do you offer cloud web hosting?

No, we do not at this point of time. Do not get confused with CloudLinux and cloud web hosting, both are entirely different. You can read more about cloudlinux here.