Frequently Asked Live Casino Questions

Registration FAQ

When you register you need to submit your full name, contact information and address, identification number, and a copy of your photo ID or passport. KYC regulations dictate that we require these details, and we will verify them and store them on record.

Account FAQ

How do I change my personal details?

Send us an email with your username and the details you want to change. We’ll help you through the process.

What happens if I forget my Betway password?

Click the Forgot Password? link on the homepage. Enter the mobile number you submitted on registration. You will receive a password reset code via text message. You can use this to reset your password on our site.

If I have a Live Casino account can I play other games?

Yes. One Betway account gives you access to all our offerings for UK players.

What happens if my game crashes or I lose my connection when playing against a live dealer?

All game data is recorded on servers in the back-end. When you reconnect to the internet and log in again your balances update accordingly.

First try using another payment method, or email Player Support with the error you are receiving.

How do I make a withdrawal?

Log in to your account, select the My Account button, and then select Withdraw Funds. You’ll need to follow the prompts. Please remember that all deposits are only paid out to an account in your name and we may require proof of this.