Store duplication and segment enter detection not working

1. But in the step where I should duplicate the store - the duplicate button in Economy / Catalogs / Store - "duplicate" does nothing - the existing store is not duplicated

2. The steps from the same tutorial linked above - I've added another segment, detecting players with 500-600 experience, but after I set my experience to 550, the player is detected in the segment, but not granted virtual currency or items.

Could you explain why would this happen, is it a bug,

or a misunderstanding of the free package (which I am currently on) features from my side?

1 Reply

For 1, duplication is working fine. I just selected the store in your catalog, clicked duplicate, confirmed, and you now have a duplicate. If you're not able to do this, can you provide the specific steps you're following, and what browser you're using (and version)?

For 2, I am seeing something odd with evaluation of your segment. I'm having the engineering team look at your specific scenario, so please don't be surprised if you see that player's XP change a few times (or a new test player be created).