10.1 Subject to the terms contained herein, all tickets are non-refundable. If you do not use your Ticket, you will be entitled to claim a refund of Air Passenger Duty, less an administration fee as specified in the fare rules. Tickets may be changed to an alternative flight at the same or higher fare subject to availability, the payment of a change fee and any difference in fare. Full details can be found in our rules and regulations posted on our website or available on request. Please check the fare rules prior to purchasing your Ticket.