Home > Systems Management > System Center > Q: My workflows from System Center Service Manager (SCSM) that communicate with System Center Configuration Manager (SCCM) are failing with a 33880 error in the Operations Manager log. What can I do?

Q: My workflows from System Center Service Manager (SCSM) that communicate with System Center Configuration Manager (SCCM) are failing with a 33880 error in the Operations Manager log. What can I do?

This shows an access denied error, which is typically caused by either the SCSM workflow or service account not having the correct permissions in SCCM, or the DCOM permissions on the SCCM server being incorrect. The easiest way to test is to run the wbemtest utility from the SCSM server to the SCCM box running as the SCSM workflow and service accounts. If this fails and you get "access denied," then you know it's something in the SCCM or DCOM permissions you need to fix.

Launch wbemtest.exe on the Service Manager box.

Click Connect.

Enter the namespace as \\<SCCM server>\root\sms and enter the credentials for the SCSM workflow account. Then repeat with the service account. Click Connect.

If the connection works, the DCOM permissions are OK. If you get access denied, the DCOM permissions need to be reset.