Special Orders

Together We Can Design Something Uniquely For You

Sometimes customizing your furniture to your own unique style is what makes you happy. We are able to provide a special order service on many brands to help you do just that! With our special order program, you can choose the fabric, finish, pillows, trim and more! It takes a little longer to get your furniture, but it’s worth it when having something that exactly matches the look you want is what makes you happy.

Many of the sofas and chairs we carry come with a wide array of fabric choices. Often these special order fabrics can be ordered without any additional charge. We want you to be completely happy, so we’ll work with you to make sure that the fabric selection you are looking at is the correct one for the sofa you are ordering. Our goal is to provide “Grand” customer service during the entire special order process.

Because we’re creating a one-of-a-kind look just for you, special orders require a 15% nonrefundable deposit at the time of your order and can only be canceled prior to the order being placed in production at the manufacturing facility.

Frequently Asked Questions

When it comes to creating their own custom order look, a lot of people have questions. Here are some of the most frequently asked questions. Along with the answers, of course!

How long does it take for special orders?

Depending on the manufacturer it can be as few as 4 weeks or as many as 12 weeks. We will provide you with an estimated delivery date based on what you’ve created and the manufacturer doing the work. Because your furnishings are being made to your own style and unique specifications, delays may occur. So, the estimated delivery date isn’t guaranteed. We will do our best to keep on top of your furniture’s progress and keep you posted on your order status, should anything change.

Is it possible to use my own fabric?

If that’s what makes you happy, there are some manufacturers who do COM (customers own material) fabric. And we can connect you with one of them, all you have to do is ask. Each manufacturer has specific yardage required for COM orders. Your sales associate can give you all those details.

What else can you customize on special orders?

Here’s a list of just some of the many things you can customize to get your own unique look. Some of the items listed below are at no additional change. Some of them, however, will incur additional charges. We’ll be happy to work with you and make sure you know which is which.