automated system not working again

if i hadnt queried why i had 4 unanswerd questions on my account i wouldnt have known the the 4 different emails telling me that i had these questions but that dont have to do anything its all in hand were in fact all incorrect if i hadnt asked i wonder how long it would have dragged on.

i have sat waiting for a week with nothing happening thinking its all ok and counting down the days to being transfered trusting the regular emails supposedly reassuring me. the customer services person i spoke to on chat has manually started my order now. 17/03/17 expected date

if you have a new order may be worth just asking whats happening dont trust the auto emails imho.

Re: automated system not working again

can someone reassure me this order is still progressing and will complete as i was told earlier ie. on the 17th/18th.

forgive me if i am a bit nervous after the less than accurate info and mistakes i first got and the diabolical service i got before that at talk talk. i know that was not your fault but it all adds to my unease and distrust. thanks.