Cultural Training Services

Cultural Training

Actions speak louder than words

It’s not just about the language!

ONCALL's cultural training services focus on learning by doing where our trainers share not only the theory but experiences and case studies.

A comprehensive Cultural Training program scope is developed with active participation of our clients thus ensuring that key business needs are accurately identified and intervention process addresses the needs in-depth and comprehensively

Cultural Training Services: Essentials

Body language (Kinesics) and cultural training for awareness play a critical role in achieving effective communication as well as good customer relationships. Cultural training focuses on more than just getting the language and dialect correct. Without these other aspects, the wrong message could be conveyed quite easily with disastrous results.

Customized Cultural Training Services

ONCALL offers tailored cultural training programs for clients who work in culturally and linguistically diverse (CALD) environments, particularly in the ‘service’ industries. The training programs make one aware of diversity and multi-cultural practices among people of diverse background

Who should join?

Cultural training services are ideal for policy makers, senior managers, business owners, doctors, lawyers, nurses, police officers and administrative staff are just a few of the professionals who benefit from our cultural training. This program delivers immense benefits and value to organizations seeking to develop foreign Non-Western markets.

Skills Covered

These programs are designed to teach participants strategies and skills for providing more culturally and linguistically appropriate services to their clients.

ONCALL cultural training helps participants to:

Enhance organisational, professional and individual performance when working with culturally or linguistically diverse clients

Recognise and understand client profiles with an emphasis on cultural and linguistic needs

Develop effective and efficient service pathways for clients

Recognise the importance of duty of care within a diverse context

Learn how to work effectively with interpreters on the telephone, face-to-face and in group settings

Prepare material for translations

Learn how to work with bilingual staff and other ethnic community workers

Our cultural training is essential for clients to learn how to effectively communicate with individuals who have a culturally diverse background or speak a different language. We make certain you have exactly what is needed to convey the language (written and/or body) effectively while supporting unique cultural needs.