EPF BANDRA — Pension claim not yet settled

I have submitted my Pension claim documents vide # MHBAN00044120000001017 on 15/07/2011. Even after 1 year of submission of documents, my claim is not being settled. I have even emailed in their Grievance cell, the details are as below:
Your grievance has been registered in EPFiGMS vide Registration number ROBND/E/2012/09690 and has been sent to:
Officer's Name :D.K.Nandurkar
Address of the concerned Officer : EPFO, RO, Bandra
Phone Number :02226475915
Email ID :
Please quote the same in your future correspondence.
Would request to kindly process my settlement at the earliest.