In response to COVID-19, Halifax Water staff will only enter into homes for emergency work or water service connections.

When Halifax Water staff do need to enter a home, the staff member(s) will be wearing protective coveralls, a disposable face mask/respirator, eye protection, disposable gloves and will have Halifax Water identification. This equipment will be worn for all in-home work and is not an indication of the presence of COVID-19 on any property.

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The COVID-19 pandemic has many Halifax Water customers concerned about the future and their ability to pay bills. To help support customers in these uncertain times, Halifax Water has recommended to the NSUARB that there be no increase in water rates for fiscal 2020/21 and 2021/22. In addition, the utility is recommending no increase in overall wastewater rates in 2020/21 and an increase to wastewater treatment/usage charges effective April 1, 2021. The application does not include stormwater rates.