For education providers

Knight Review

Studying in Australia is the opportunity of a lifetime but there are conditions attached to your student visa. If you are thinking about changing your course, you must continue to meet the conditions of your student visa. Read our new student visa scenarios about changing courses.

Choosing Australia

Delivering Assistance

Janviere and her four children arrived in Australia in 2012 from a refugee camp in Nairobi. She wanted a better future, education and employment opportunities for them. Read her story about coming to Australia.

Citizenship

Careers

VEVO is a free online service that gives holders of Australian visas, employers and other registered organisations easy and quick access to visa entitlements and status information 24 hours a day.Watch video

Our service standards

Our service standards describe the level of service
excellence we aim to deliver.

When we serve you, we will:

identify ourselves

treat you with courtesy and respect

be fair, open and reasonable

give you clear, accurate and timely information or help you to find it

collect, store, use and disclose your personal information in accordance with
relevant Australian law.

These will be measured through regular client surveys and by monitoring the
feedback you provide. We will regularly publish the results on our website and in our
annual report.

At many of our office locations overseas, we manage lodgement and enquiry services
in partnership with organisations that specialise in delivering such services. If you
are overseas and need to access our services through a Service Delivery Partner, the
service standards outlined in this charter will also apply.

Processing applications

The following table provides service standards for processing applications for
various types of visas and Australian citizenship.