CCED News & Releases

MVCC Offers Continuing Education for Insurance Agents

MVCC’s Center for Corporate and Community Education is now accepting registrations for courses for Spring 2014. Get those CEU’s you need as a professional insurance agent, on the MVCC Utica Campus! Instructors are Jim Lombardo and Sharon Jachim.

Ethics and Customer Service
Intended for both the Life/A&H Agent and the Property and Casualty Agent, the purpose of the course is to give the Insurance Professional a more thorough understanding and appreciation of the requirements, expectations and responsibilities involved in giving high quality customer service as well as continuously adhering to the highest of ethical standards at the workplace. We all know what we SHOULD do, but do we always do it? This course will provide 8 CEU’s. This class will take place on Wednesday, February 12 from 8:00am to 5:00pm on the Utica Campus. Cost is $79.

Life and Health Insurance: Basic Principles of Underwriting
Intended for the Life/ A&H Agent the purpose of the course is to give the Insurance Professional a more thorough understanding and appreciation of life and health insurance underwriting from the standpoint of the home office underwriting staff. As part of the course, we will “trace” an application from the time it leaves the agent’s office through the underwriting department until issuance of the policy. This course will provide 8 CEU’s. This class will take place on Wednesday, February 26 from 8:00am to 5:00pm on the Utica Campus. Cost is $79.

Creating and Executing a Culture of Customer Service
Intended for both the Life/A&H Agent and the Property and Casualty Agent, students will receive current information on fundamental skills, techniques and infrastructure needed for delivering extraordinary customer service. The information covered will clearly show the strategic importance of quality customer service, used as a competitive advantage in today’s insurance marketplace. This course will provide 8 CEU’s. This class will take place on Thursday, March 6 from 8:00am to 5:00pm on the Utica Campus. The cost is $79.

Preparing for the Worst-Disaster Insurance
Intended for the Property Casualty Agent, the purpose of the course is to give the Insurance Professional a more thorough understanding and appreciation of the requirements, expectations and responsibilities involved in identifying, analyzing and planning for disasters. This course will provide 8 CEU’s. This course will take place on Wednesday, March 26 from 8:00am to 5:00pm on the Utica Campus. Cost is $79.

Insurance Marketing in the New World
This class provides up to date information on marketing and advertising your insurance business. Topics will include using social media, webpages, twitter, and more. Pros and cons of all methods, costs, challenges and what is best for you will be discussed. This course will take place on Wednesday, April 2 from 8:00-12:00 pm on the Utica Campus. Cost is $39.

A Triangular Relationship-Agent, Carrier & Insured
Intended for both the Life/A&H Agent and the Property Casualty Agent, students will receive information for developing an in depth assessment of the relationship fundamental to the independent agency system today - the agent, the insured and the insurance carriers. This course will provide 4 CEU’s. This class will take place on Thursday, April 10, from 1:00pm to 5:00pm on the Utica Campus. Cost is $39.

Do you Really Know Your Customer
Intended for both the Life/A&H Agent and the Property Casualty Agent, information will be provided on the importance of data gathering and how applying the data results can improve an organization’s ability to respond to market changes and capitalize on market opportunities. Students will develop an understanding of filtering thru information to get to the root issue and respond proactively. This course will provide 4 CEU's. This course will take place on Thursday, April 10 from 8:00am to 12:00pm on the Utica Campus. Cost is $39.

This course is certified by NYS: NYPO-100136. Enrollment for these classes is limited and will be taken on a first come basis. For information or to register, call 792-5300 or visit www.mvcc.edu/cced. Office hours are 8:30 a.m. – 7 p.m., Monday through Thursday, and 8:30 a.m. – 4:30 p.m. on Friday. All MVCC non-credit instruction is completely self-supporting, including indirect costs, and requires no public funding.