Insurance company pays $21k in coins to elderly man with a hernia

A small insurance company in California has a thing or two to learn about customer service. Adriana’s Insurance Service settled a lawsuit over an employee assaulting an elderly man… and delivered his compensation in buckets full of coins.

Andres Carrasco filed a lawsuit against the company in 2012,
claiming he was physically assaulted by an Adriana’s Insurance
Service employee. The business agreed to settle in June. When it
came time for Adriana’s to pay up the $21,000 they owed him,
however, they didn’t just cut a check. Employees ‒ eight of them
‒ arrived at Carrasco’s lawyer’s office in a van, and proceeded
to deliver five-gallon bucket after five-gallon bucket filled
with change before leaving.

“There’s over 16 buckets of quarters, nickels, dimes and
pennies. It’s going to take us at least, conservatively, one week
to count that whole amount of money,” attorney Antonio Gallo
told
KCBS.

Carrasco, who is 73, just had a hernia operation, and is unable
to lift any of the buckets, Gallo said to KNBC. “It’s too
heavy,” the recipient said to KCBS.

"I am disappointed by the way Adriana's treats their
customers and the elderly,” Carrasco said in a statement.
"We might be poor, but we are people too."

If online reviews are any indication, the company is not known
for its customer service.

Jeff B. gave Adriana’s its highest
Yelp rating of two stars back in 2012. “When we've dealt
with customer service in person or on the phone, feels like the
DMV. And you know how that goes,” he wrote in his review.

On
Reddit, user mikelaza wrote, “I worked for Adriana's
Insurance and can confirm they care very little for their
clients.”

Another, stevezorz, said he is a former client. He explained his
experiences with the company:

Adriana's is a budget insurance company local to Los Angeles
and surrounding counties. I had them for a while, because they
were cheap as hell. But, as the saying goes, you get what you
pay for.

Customer service sucks, it was next to impossible to get
reimbursed for roadside assistance included on your plan, and
even talking to their reps in person was nightmare. My mom
tried to cancel her insurance with them, and they gave her the
whole merry-go-round phone service treatment, transferring her,
dropping her calls and doing everything they could to avoid
canceling. So, we just stopped paying. That got their
attention, and they cancelled our policy with them promptly. In
short, it's run by bunch of scumbag assholes who didn't give a
shit about you, as long as you're paying them on time.

The Better Business Bureau ranks the company a C-. Adriana’s
failed to respond to six complaints against it, and has a total
of 11 closed complaints ‒ the majority for problems with the
product or service.

“Adriana’s Insurance, is this the way you treat
everyone?” Carrasco said in the statement. “Why don’t
you like your clients?”

The company has not responded to requests from a variety of media
outlets about their payment delivery.