Secure Payment & Information

All the information we receive from PayPal is your email address, shipping address, and occasionally your telephone number if you choose to include it. We will never sell your information or even use it for marketing purposes. If you want to join our newsletter, you can do so here. Otherwise, we will only contact you in reference to an order you have placed.

Payment Confirmations

Once you place your order and pay with PayPal, PayPal will automatically send you a payment confirmation to your registered email address. These typically arrive within a few minutes. If you have a problem with a payment going through, please contact PayPal.

Similarly, our store will also send you an order confirmation. This may take up to 24 hours. Please be patient!

Cancellation Policy

We can only cancel orders if we receive your message to cancel before shipment of your order. Email payments@bavasinternational.com immediately. We have fast shipping times – usually between a few minutes to one business day – so this is a narrow window of time to cancel your order. There is no penalty to cancelling your order in this time frame.

After your order has shipped, it is too late. You will need to use the standard return process to return your items, with the usual 5% restocking fee for us to recover some of the original shipping costs. You may avoid paying the return shipping costs if you write “Return to Sender” on the package and return it to the post office. However, this will not work if you open the package! Check the return shipping label to be sure it is from us.

Domestic Shipping

We offer free standard domestic shipping on most items! Yes, free! Only a few items on our site require paid shipping.

At checkout you can choose a variety of shipping options provided through the United States Postal Service (USPS). We proudly support our local mailmen and -women and ship exclusively through the Post Office. You can choose to upgrade from free standard domestic shipping to Priority or Express Mail.

Handling Time

Once your payment has been confirmed, we typically process and ship orders within one business day. Occasionally it may take up to 3 business days – usually around the holidays or with custom doll orders.

Estimated Delivery & Tracking

When your item has been shipped we will send you a shipment confirmation email with an estimated arrival date. Most orders will also have a tracking number associated with it. However, certain small items such as neck strings may be shipped without a tracking number in an envelope.

Number of Days from Shipment Confirmation to Delivery

Standard Domestic Shipping – 2-5 Days

Priority Mail Shipping – 2-3 Days

Express Mail Shipping – 1-2 Days

Please note that these are not guaranteed delivery times. Delays happen, particularly around the holidays.

Assumption of Liability

Once a package is delivered, it is in your care. You assume responsibility for any package that has been confirmed as delivered by your mail carrier. We cannot guarantee that the package will not be lost or stolen after it is delivered to you.

Signature Confirmation

PayPal requires signature confirmation on orders valued over $250.

The Post Office occasionally tries to make you sign for Express Mail shipments. We do our best to avoid a signature, but we can’t guarantee they won’t require it.

International Shipping

We do a lot of international shipping – it’s in our business name! BAVAS International is happy to ship to any country. We can ship via First Class Mail International, Priority Mail International, and Express Mail International. Choose the shipping speed that is right for your needs.

We will not mark packages as a gift or free sample. This is illegal in our country, and probably in yours, as well.

Customs

Please note that most countries levy a customs fee for importing our items. Some countries have very high fees, equal to the actual value of the item. You are responsible for looking up and paying these fees.

Items may sometimes be delayed in the customs process for days or weeks. Certain countries are more notorious for this than others. We can do nothing about this delay, although you may be able to call your country’s customs agency and inquire about the item if you have the customs number.

If you refuse to pay customs fees for an item the post office will attempt to return the item to us. We will not issue a refund for the value of item until it reaches us. The shipping fees you paid are nonrefundable.

Handling Time

Once your payment has been confirmed, we typically process and ship orders within one business day. Occasionally it may take up to 3 business days – usually around the holidays or with custom doll orders.

Estimated Delivery & Tracking

When your item has been shipped we will send you a shipment confirmation email with an estimated arrival date. Most orders will also have a customs number associated with it, which can be used to track your item to a limited extent.

Number of Days from Shipment Confirmation to Delivery

First Class International Shipping – 2-4 Weeks

Priority Mail International Shipping – 6-10 Business Days

Express Mail International Shipping – 3-5 Business Days

Please note that customs may delay these times. They are not guaranteed.

Assumption of Liability

Once a package is delivered, it is in your care. You assume responsibility for any package that has been confirmed as delivered by your mail carrier. We cannot guarantee that the package will not be lost or stolen after it is delivered to you.

Pickup

Your country may require you to go to the post office to collect the item and pay any customs fees. You are responsible for tracking your package and collecting it from the post office, regardless of whether or not you receive a notification about its delivery.

Occasionally we have customers who fail to collect their packages once they arrive, for one reason or another. Eventually these packages may be returned to us. We will not issue a refund for the value of item until we receive it back. The original postage costs are nonrefundable. If you choose to try to re-ship the item, you will have to pay postage again.

Signature Confirmation

PayPal requires signature confirmation on orders valued over $250.

Returns

No Returns for Custom Items

We do not accept returns of custom items, including custom and semi-custom dolls.

General Return Policy

All returns and exchanges must be approved in advance! Contact us at payments@bavasinternational.com to get your Return Merchandise Authorization (RMA).

Any non-custom items may be returned to us for a refund or exchange within 14 days of delivery. This return or exchange could be for any reason, such as wrong size or fit, or dislike of item. We charge a 5% restocking fee to help recover some of the original shipping and handling costs.

All returned and exchanged items must be in their original condition, with original packaging. For wigs, this includes paper stuffing, hair net, and plastic dust bag. Failure to return all parts will result in additional fees, or denial of the return/exchange.

All returns/exchanges must have an RMA displayed on the return shipping label.

Although most of our items ship for free, any shipping fees you paid are nonrefundable. You are responsible for the return shipping fees. We recommend shipping First Class Mail with delivery confirmation for orders under 16 oz (check your original package for weight). We recommend shipping Parcel Post with delivery confirmation for orders over 1 lb.

Once we receive a return and verify its condition we will issue you a refund via PayPal within 1 business day, or ship your new item within 1 business day.

Wrong or Missing Item

If you ordered an item and received a different one (size/color/type), or an item in your order is missing, let us know within 14 days of delivery and we will make it right. Email payments@bavasinternational.com. We will try to correct the problem by promptly shipping out the correct item along with a pre-paid shipping label for you to return the wrong one. Occasionally we may not have more of the item available, in which case we will mail you a prepaid shipping label for the wrong item and issue you a full refund once we can confirm that it has been shipped.

Defective Item

Sometimes things just don’t work like they are supposed to. For example, a wig may run defectively small, or a metal fastener may be defectively thin.

If you think you have received a defective item, contact us within 14 days of delivery at payments@bavasinternational.com. We recommend attaching pictures which document the problem for a faster and easier resolution. We will send you a prepaid return label via mail or email to ship the item back to us. The item must be in as close to original condition as possible, with all parts and materials. We will then inspect the item and see if it is indeed defective.

If there is something wrong with the item, we will send you a replacement or refund within 1 business day, plus a little something as an apology. If the item is not defective, you will be assessed the usual 5% restocking fee, plus the costs of shipping (just like a normal return).