i have a diffrent but similar issue. when i try to start up a project it says an error has occured i can send (which i have) or dont send and then when i click one it closes hitfilm. anyone have an idea as to what is happening? i downloaded and tried to open the portal thing but realized it was for express 3 not 4 so maybe thats it.l.

I have a Fujitsu with Intel core i5 processor, Bitdefender Antivirus (but the Bitdefender hasn't picked it up as malware). I needed to use this for a project that is due tomorrow! If this won't work can you suggest something else to use???

jgbproductions - I have taken a look at your error report. Your system is running an Intel HD Graphics chip which is not supported by HitFilm. In order to run HitFilm, your system must meet or exceed the minimum requirements of the software. The minimum requirements can be found here.

kingchessgaming - I have taken a look at your error report. Your system uses an AMD Radeon HD 5700, at the moment of the report it was running on a driver from 4/20/2011.

I would suggest updating your graphics drivers, but due to the age of the machine, you may not be able to install the latest drivers, but it's worth a try.

VBprincess - I have taken a look at your error report & can see that your system is running an Intel HD 4000 with a driver from 8/28/2012. Please can you update the driver for your system & try the software again.

@miamionlinedeals Hitfilm 4 Express has minimum requirements of an Intel HD 4000 or equivalent. Looking at the benchmarks for you GPU, I see scores of about half those of the Intel HD 4000. I suspect your machine isn't powerful enough to run HF4E.

HF3E has lower system requirements, but you're still probably right about minimum spec. Staff can confirm this.

For instructions on how to activate your HF3E and retrieve your password see this FAQ.

@triem23, thank you for the clarification. That was my suspicious too. I installed HitFilm 3 but when is time to get the activation code for HitFilm 3, it only give me the Hitfilm 4 activation key. Do you happen to know the process or who I can contact so I can get an activation key for Hitfilm 3. Thank you for your fast response.

@miamionlinedeals - the minimum requirements are identical for HitFilm 3 Express and HitFilm 4 Express. And no version of HitFilm supports AMD APU's. The only integrated graphics that are supported are the Intel options, including the HD 4000 and above.

Serial codes for HitFilm 3 Express are no longer available. Sorry I don't have better news.

@Kevin the filmmaker - Hardware being below spec doesn't necessarily mean that the software won't function. But it does mean that even if the software is functioning, some effects and tools may not work as intended. And if problems do arise, we can't offer support if the software doesn't meet minimum spec.

@TheSuriel Unfortunately your computer is under the minimum requirements for HitFilm 4. Since that post was created, HitFilm Express 2017 came out but it has the same minimum requirements so you likely won't be able to run that either.

The only alternative you have is to use HitFilm on a different computer or use a different video editor / compositor altogether, sorry.