JOB DESCRIPTION

The Call Center Coordinator is an integral part of the Community of Hope's health services team. As the Call Center Coordinator, you will be the lead team member responsible for ensuring that patients receive exceptional service and follow-through when they contact medical services. You will facilitate communication with patients by answering phones, routing messages to appropriate staff for assistance, and scheduling appointments. Additionally, you will supervise a team of call center receptionists completing similar tasks. This is a full-time position.

Community of Hope is a rapidly growing, innovative, and mission driven nonprofit. For 35 years, we have provided health-care, housing, and supportive services for low-income, underserved, and homeless families in Washington, DC. We currently operate a variety of housing programs and three community health centers, which offer medical, dental, behavioral health, and birth services. Through providing these programs and supportive services, we continue our mission of helping and enabling people achieve good health, a stable home, family sustaining income, and hope.

Community of Hope was selected as one of the Washington Post's 150 Top Workplaces in 2014 and 2016. We received the 2012 Washington Post Award for Excellence in Nonprofit Management and the 2014 Leadership Greater Washington Innovative Community Partnership Award. We were also recognized in 2012 by the National Committee for Quality Assurance as a Level 3 Patient-Centered Medical Home.