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Per City Ordinance, a minimum deposit of $50.00 for water service and $75.00 for sewer service or three times the estimated monthly bill, whichever is greater, is required at the time of new installation for most residential customers. The deposit must be paid in advance.

The City will waive the deposit if an applicant for a residential 5/8 × 3/4 inch meter (most residental single family homes) provides a letter of credit reference from a previous utility company showing a history of on time payments for the latest 12-month period. If a customer’s account becomes delinquent, the City will charge the full deposit required by ordinance plus all delinquent charges. If the average monthly usage increases, the City may then charge the deposit required by ordinance.

Waiver for Current Customers

If a customer is currently receiving water and/or sewer service from the City of Casselberry, and is moving to a new address that is also serviced by the City of Casselberry, a review of the previous 12 months' payment records will be conducted. If the customer has not been delinquent, the deposit to begin utility service at the new address will be waived. If a customer’s account becomes delinquent, the City will charge the full deposit required by ordinance plus all delinquent charges

Deposit Refunds

Per State law, when water and/or sewer service is disconnected, the City will issue a check refunding the deposit paid on the account. The check will be made payable to the customer of record and will be mailed to the billing address on file with Utility Customer Service. The refund amount will be the full amount of the deposit paid, plus any interest that has accumulated on the deposit. If there is a balance owed on the customer's account, that amount will be deducted from the deposit refund.

If a customer maintains a good and timely payment record for a minimum of two years, the City will issue a deposit refund. This type of deposit refund is issued as a credit to the customer’s account. If, after a deposit refund has been issued, a customer’s account becomes delinquent, the City will again charge the full deposit required by ordinance plus all delinquent charges and fees.

Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public-records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.