Update Your Account Information or Apply for Senior Credit

The City of Spokane has been working to ensure that we have accurate account information for all of our customers. We have been updating our database so that utility accounts accurately reflect the owner of a property.

The City also has a new credit for low-income seniors and disabled persons who qualify for State of Washington property tax exemptions granted through Spokane County.

If you need to update your account information or apply for the City's credit program for senior or disabled individuals, you can get started here by providing your account number and street address.

Account Number *

Utility billing account number that appears on your statement.

Street Address *

Street address only, exactly as it appears on your statement.

FAQs

Why is it important to make sure Utility Account information is accurate?

The City of Spokane is committed to improving communications with our customers. By having property owner or property management information in our database, we will be able to directly communicate with responsible parties rather than communicating through “tenants” or “occupants.”

Who is responsible for paying a City utility bill?

The property owner or property management firm will be sent an original monthly bill and is ultimately responsible for the utility bill. Upon request, the City will issue a duplicate bill to a tenant. Payments are accepted from property owners, property management companies, a tenant, or any third party.

What is the new credit for low-income seniors and disabled individuals?

For 2018, the City of Spokane created a new credit program for low-income seniors and disabled individuals. The new credit is available to low-income seniors and disabled persons who qualify for State of Washington property tax exemptions granted through Spokane County. For most qualified individuals, the credit amounts to $10 a month. A third of the amount will be credited toward each of the three main utility services: water, sewer, and solid waste. The credit is prorated for customers with only one or two services.