Frequently asked questions on IDS

Access permit

There is no deposit scheme for HGV (vehicles with a gross vehicle weight over 3.5 t).

Where can I get an access permit for the dismantling of the stand?

Vehicles with a gross vehicle weight of more than 3.5 t are given entry authorisation on the truck parking area P 22. Please report to the booth. Staff on-site will let you drive into the grounds as soon as a logistics space is free in the hall.

Please note that on the last trade fair day, it is only possible to access the site around 2 hours after the trade fair closes.

On the last two set-up days, vehicles with a gross vehicle weight below 3.5 t can obtain a deposit certificate (limited numbers available) from the parking ticket counters in the Service Centre, or from the P22 HGV pool car park on the last trade fair day.

Passenger vehicles can obtain entry authorisation directly at the entry gate from the first dismantling day onwards.

When can I drive my car onto the exhibition grounds in order to dismantle my stand on the last day of the fair?

As a rule, removal vehicles can come onto the site around 2 hours after the trade fair closes. For vehicles with a gross vehicle weight below 3.5 t, there is a deposit scheme in most cases:

For a deposit of Euro 100.00 you will receive a deposit certificate that can be used to gain access to the site for 2 hours immediately after the trade fair closes. You can find more detailed information on the regulations concerning deposits in our traffic guidelines , which will be published on the trade fair website approximately six weeks before the event starts.

Admission regulations

Does Koelnmesse offers special rates for young people and children?

Yes, children up to the age of six can enter for free when accompanied by an adult. A reduced price is available for children between the ages of 7 and 16. These tickets can only be purchased at the box office. However, please be aware that there are special admission prices for certain events, which may differ from these regulations.

Yes, reduced admission tickets (e.g. tickets for pensioners, students and disabled people) are sold at the box office only for most events. Please refer to the information on the trade fair website . For some events, you can also purchase student tickets in advance from Koelnmesse Customer Service.

Advertising space

How can I reserve advertising space at the exhibition center?

You can find information and prices for advertising space on the trade fair website here .

Airport transportation

Which public transportation systems can I use to get from/to the airports Köln/Bonn Düsseldorf, Frankfurt, Amsterdam and Brussels?

Cologne/Bonn Airport: The S13/S19 train service departs for Köln Messe/Deutz train station every 20 minutes. If the VRS logo is displayed on your ticket, you can travel by public transport for free within the VRS zone. The journey by taxi to the trade fair takes around 15-20 minutes and costs around Euro 25,00, depending on traffic.

Düsseldorf Airport: It takes around 45 minutes to drive from Düsseldorf Airport to the Koelnmesse. You can travel cheaply to the trade fair by taking the Regionalexpress (RE), or the Regional-Bahn (RB) or S-Bahn (S). If you are travelling from Düsseldorf Airport and are in possession of your trade fair ticket, you only need to buy a train ticket up to the border between the VRR and VRS network areas, if you the VRS logo is printed on your admission ticket. At the ticket vending machine, select "Langenfeld (Rheinl.)" as your destination. If travelling from Düsseldorf Airport without a trade fair ticket you will need to choose a Price Category 5 ticket from the airport. In some cases, the trade fair ticket is also valid in the VRR (Verkehrsverbund Rhein-Ruhr) network. Please refer to the logos displayed on your admission ticket. The journey to the Köln Messe/Deutz train station takes around 25 minutes by long-distance train (IC/EC, ICE). Please note that the trade fair ticket is not valid for long-distance trains.

Frankfurt am Main Airport: The journey from Frankfurt/Main airport to Koelnmesse takes around 60 minutes by long-distance ICE train.

Brussels Airport and Amsterdam Airport: You can get to the airports in Brussels and Amsterdam on the long-distance Thalys and ICE trains.

Animals

Can I bring animals to the exhibition center?

Sorry, no animals are allowed into any part of the fairgrounds.

Areas for mothers to nurse babies and change their diapers

Where can babies be nursed and have their diapers changed?

There are baby changing tables in the toilets. Additional changing rooms that are also suitable for breastfeeding are located in the north of the trade fair grounds:

Baby changing rooms: on the Boulevard next to the toilets in Hall 7; on the Boulevard next to the toilets in Hall 8.

ATM

Where do I find ATMs?

You’ll find ATMs at the East, South and North entrances. If these are out of order, please contact the faults reporting centre, Tel. +49 221 226-5253 .

Banks

Where can I find a bank to change money e. g.?

Unfortunately, there is no bank on the trade fair grounds. However, you will find Sparkasse KölnBonn cash machines at the Entrances North, South and East. If you need to make any other transactions, such as changing currency, please go to the ReiseBank branch in Cologne central station. You can reach the central station from Köln Messe/Deutz station in two minutes via commuter train (S-Bahn).

Basic supply

I have questions regarding the basic supply for my trade fair stand. Whom should I ask?

If you have any questions about utilities provision, including electricity supply, refuse collection, etc., please call our service hotline on +49 221 821-3998 , or write an e-mail .

Box office

The central box office usually opens two days before the opening of the trade fair. It is located opposite the Service Centre East and/or the Service Centre North.

Camping

Is there a camsite at the exhibition center?

A special campsite is available for certain trade fairs. Please enquire in advance by e-mail . Please note that there are no water, electrical or similar connections available.

Campsite

Where is the nearest campsite?

The nearest campsite to the Koelnmesse is in the Poll area of Cologne, around 12 km away (Weidenweg 35, 51105 Köln, Tel. +49 221 831966 , www.camping-koeln.de ). Depending on traffic, you can reach the campsite by car from the trade fair site in around 15 minutes.

Caravans

Can I park my caravan on a Koelnmesse parking lot during the event?

Caravans and motorhomes may be parked at selected car parks outside the fair grounds during the event. Koelnmesse does not supply electricity, water, etc. Since not every car park is suitable for caravans and motorhomes, please register with our Traffic and Parking Management service partners in advance by calling +49 221 989 453 30 or e-mailing . Parking tickets for caravans and motorhomes cost Euro 11.00 per day.

Car rental

Are there any car rental companies near the exhibition center?

It takes about ten minutes to walk to a nearby Europcar branch. This branch is next to the Lanxess Arena and is open 24 hours a day. Our hostesses at the information desks on the trade fair grounds will also be happy to assist you.

Catalogue

How can I buy admission tickets?

After logging in to the Ticket Shop using your e-mail address and password, or registering as a new customer, you will be able to select products. To order a product, please click --> Add to Basket to the right of the product information. To order more products in the same transaction, please click --> Add More Products. When you have added all the products that you wish to purchase to your basket, click --> Basket. This will display an overview of all the products you have selected. Now proceed to the checkout and enter your payment information. Before you submit your order, an overview will be displayed so that you can check your order and make any necessary changes.

We will use the address that you entered when you registered as the invoicing address. If you would like to change this address, please click --> Change Invoicing Address (top right), change your address and continue your purchase.

If you purchase admission tickets in the Ticket Shop, you can display and print out your tickets immediately after completing your purchase. Simply click --> Download. Your admission tickets will also be sent as a PDF to the e-mail address that you entered. Please print out your admission ticket in its original size and bring it with you on the day of the fair. Alternatively, you can save your mobile ticket to your smartphone.

If you order a catalogue, you will receive a catalogue collection ticket to print out after completing your order. You will receive your catalogue when you present your collection ticket at the box office.

How can I buy a catalogue?

For events that publish a catalogue, you can purchase a catalogue collection ticket in the Ticket Shop . You can redeem your ticket at the box office, where you will receive your catalogue.

Childcare center

Do you have a kindergarten?

We provide a day nursery during the following trade fairs: ISM, imm cologne, didacta, Intermot, ART COLOGNE and gamescom. For information on its location, please ask at the information desk.

Church

What churches/synagogues/mosques are located near the exhibition center.

Catholic church:

St. HeribertTempelstraße 250679 Köln-Deutz

Cathedral (Dom):

Domkloster 450667 Köln (city centre)

Protestant church:

Evangelische St. Johannes-Kirche DeutzTempelstraße 3150679 Köln-Deutz

Jewish synagogue:

Synagogen-Gemeinde-KölnRoonstraße 5050674 Köln (city centre)

Mosque:

Kuba MoscheeAssociation: IGMGVorsterstraße 41-4351103 Köln

Cleaning service

Is there a laundry service?

You can arrange laundry services by calling the hotline +49 180 LAUNDRY (telephone number +49 180 5286379 ), which operates daily between 8:30 a.m. and 8:00 p.m. The quotation also includes receipt and collection for textile care services.

Cloakroom

Where can I deposit my luggage at the exhibition center?

You’ll find cloakrooms by the entrances to the trade fair halls. Charges: bags Euro 3.00 per item, clothing Euro 3.00 per item, one bag and one piece of clothing: Euro 5.00.

The nearest airport to Koelnmesse is Cologne-Bonn Airport. It takes around 15 minutes to drive from Cologne/Bonn Airport to Koelnmesse. You can also travel to Cologne-Bonn Airport by train: ICE, regional and commuter trains (S-Bahn lines S13/S19) provide a convenient direct connection to Köln Messe/Deutz station, where the trade fair is located.

Is there a shuttle service from Cologne-Bonn Airport to the exhibition center?

You can travel from Cologne-Bonn Airport to the trade fair (Köln Messe/Deutz station) by rail with S-Bahn lines S13/S19. If you already have a valid e-ticket with the VRS logo for Cologne’s transport authority on it, your admission ticket allows you to travel on all local public transport.

In some cases, the trade fair ticket is also valid in the VRR (Verkehrsverbund Rhein-Ruhr) network. Please refer to the logos displayed on your admission ticket.

Compressed air supply

How strong is the compressed air?

The compressed air supply in the halls provides an average pressure of around 6 bar.

Who can answer my questions regarding the compressed air supply at my stand?

Courier service

Where can I courier services?

Courier services (letter and parcel drop-off) are provided in the Copy & Shop. Our partner is UPS. The Copy Shops are located at Entrance North, on the Boulevard next to Hall 7 and in the passage between halls 3 and 11. The shop’s opening hours are the same as visitor opening hours.

Customs

Are there any import restrictions on food that I would like to take to the trade fair?

You will find comprehensive information relating to import restrictions at the following link: www.zoll.de .

Data protection

Why should you provide Koelnmesse with personal data?

By providing us with your personal data, you can benefit from a series of advantages: Koelnmesse will already provide you with targeted specialist information prior to your visit of the trade fair. This makes it easier and more comfortable to plan your visit. For selected events, you can register in advance to receive all the advantages that come with buying your entry ticket electronically. You can receive personal communications and special offers from us or our exhibitors, and you can use the services offered by the Koelnmesse Group – saving you time for what really interests you.

By providing your data you are also allowing us to carry out market research so that we can provide better services and customer service, and further optimise our service offering. You can provide your information to us in various ways, for example by filling in a registration form in our online shop, by faxing us a registration form (as an exhibitor or visitor), by taking part in a competition, by registering here in person at the counter, or by taking part in a survey.

What kinds of information do Koelnmesse forward?

Koelnmesse forwards your personal data to third parties to the extent necessary to process your orders, for your trade fair visit or appearance and for the invoicing of services.

In this way we offer you attractive additional services: we would like to get to know you and introduce you to interesting exhibitors and our partners. We also want to be able to provide you with even more support for your next trade fair visit or appearance. It is of course entirely up to you to decide whether you would like to use our services and provide us with data that we are entitled to forward to third parties. The following applies for visitors to Koelnmesse events: Koelnmesse will only forward the data of trade visitors to exhibitors, associations or third parties in accordance with certain prerequisites. The trade visitor has not refused the transfer of his data to exhibitors, associations or external companies and may have provided the necessary consent. In the case of a potential transfer of data to exhibitors, associations or external companies based abroad, we also check whether the basic conditions there are comparable with the data protection standards in the home country of the recipient of the data.

The recipient of the data must otherwise assure Koelnmesse that it will observe the corresponding data protection standards, or Koelnmesse will outsource a trade fair activity to a different company. Such an outsourcing can involve the transfer of personal data to the buyer, insofar as he is directly involved with this activity. Koelnmesse will not sell or outsource your personal data to third parties for usage for other purposes. Our representations and our service partners in Germany and abroad are contractually obligated to implement the valid regulations and guidelines for data protection and data security in their entirety. The observance of this obligation is ascertained by Koelnmesse.

Is my data secure?

The data that you enter (e.g., in order to place orders in our Ticket Shop), are transmitted in encrypted form and are only forwarded to third parties to the extent necessary to process your order and if you have given us your consent to do so. You can find detailed information on what data we store and how we process it under Security & data protection in our General data protection notice .

Delivery address

What is Koelnmesse's delivery address?

The address is: Koelnmesse GmbH, Messeplatz 1, 50679 Cologne, Germany

IMPORTANT!

Please be sure to indicate the name of the event as well as the hall and stand number. There must also be a suitable member of staff present at the stand to take receipt of the goods. If there will be no one at the stand able to take receipt of the goods, storage must be booked in advance via one of our contracted forwarding agents. Koelnmesse GmbH does not accept goods for storage.

Delivery on the last day of construction

Can I still deliver goods to the stand on the last day of the construction period?

This is generally possible. However, please bear in mind that a deposit of Euro 100.00 must be paid at the entrance gate for vehicles with a gross vehicle weight of up to 3.5 t so that the vehicle can enter the logistics areas for two hours.

You can find more detailed information on the regulations concerning deposits in our traffic guidelines , which will be published on the trade fair website approximately six weeks before the event starts.

Vehicles with a gross vehicle weight of more than 3.5 t should normally drive to the truck parking area P 22 first. Report to the booth. Staff on-site will let you drive into the grounds as soon as a logistics space is free in the hall.

Direction truck

How do I drive to the exhibition center with a truck?

You can find information on arriving at Koelnmesse in our traffic guidelines , which will be published on the trade fair website approximately six weeks before the event starts.

Drugstore items

Where can I find a drug store?

You can buy personal hygiene items in the Copy & Shops. You’ll find these shops at the North Entrance, on the Boulevard outside Hall 7, and in passage 3/11.

Düsseldorf Airport

How do I get from Düsseldorf to the exhibition center?

It takes around 45 minutes to drive from Düsseldorf Airport to Koelnmesse, depending on traffic.

You can travel cheaply by public transport to the Köln Messe/Deutz train station by taking the Regionalexpress (RE), or the Regional-Bahn (RB) or S-Bahn (S). If you are travelling from Düsseldorf Airport and are in possession of your trade fair ticket, you only need to buy a train ticket up to the border between the VRR and VRS network areas. Select "Langenfeld (Rheinl.)" as your destination. If travelling from Düsseldorf Airport without a trade fair ticket you will need to choose a Price Category 5 ticket from the airport.

In some cases, the trade fair ticket is also valid in the VRR (Verkehrsverbund Rhein-Ruhr) network. Please refer to the logos displayed on your admission ticket.

e-ticket

How can I open PDF files?

To open a document in PDF format you need a program such as Adobe’s Acrobat Reader. You can download that program for free from the Adobe website, and follow the accompanying instructions to install it on your computer.

What happens if I haven't been e-mailed my e-ticket?

Please use your access data to log in at the Ticket Shop again. Please click on the link "Edit your data" on the top right. Under the menu item "Your bookings", you can call up your booking and print out the desired PDF files.

Exhibition center

How can I get to the exhibition center?

You will find tips for your own individual journey on the trade fair home page under Arriving . This is where you will find a detailed description of the various options for arrival by car, train and aeroplane. Please also use our route planner.

Which destination must I enter into my navigation system to get to the exhibition center?

Visitors should follow our dynamic traffic signs as you approach the trade fair grounds. They will direct you to the nearest car park.

Exhibitors that have an exhibitor parking permit should follow our static traffic signs to the entrance gates as you approach the trade fair grounds. Your parking permit will indicate which gate(s) provide access to your parking space.

Exhibitor parking permit

Are the parking permits valid for the entire duration of the event?

Exhibitor parking permits are valid for the entire duration of the event. However, they will no longer be valid for access to the trade fair grounds from 3:00 p.m. on the last day of the trade fair.

You can order your permit using form T. 19. The form also states the prices.

Exhibitor parking space

Where can I park my vehicle during the event?

Visitors should follow our dynamic traffic signs as you approach the trade fair grounds. They will direct you to the nearest car park.

Exhibitors that have an exhibitor parking permit should follow our static traffic signs to the entrance gates as you approach the trade fair grounds. Your parking permit will indicate which gate(s) provide access to your parking space.

Is it permitted to park at the exhibition center's parking lots at night?

The entrance to the visitor car parks is closed approximately two hours after the event ends.

You can access the exhibitor car parks on the trade fair grounds by vehicle at any time by presenting an exhibitor parking permit.

To find out which entrance gate to the car parks is open, please contact the Event Transport and Logistics Department.

I have questions regarding parking permits. How can I get information?

If you have any questions about parking permits, please contact our service partner for transport and parking, W.I.S. Event und Service GmbH & Co. KG. You can reach W.I.S. on +49 221 989 453 30 or send an e-mail .

Exhibitor passes

How can I order an exhibitor pass?

A fee is payable for additional passes. You can order additional passes using form Z.01. You can download the form again at any time from the download area under Application . Please note you will need to grant your consent first. You can also send us an e-mail stating your customer number.

How many exhibitor and work passes will I get and where can I order more if I should need them?

The number of passes per stand area is indicated on your stand confirmation and invoice.

A fee is payable for additional exhibitor passes. You can find the form to order additional exhibitor passes in your application documents ( form Z.01 ).

Exhibitor pass

Can I use the exhibitor pass to travel free of charge on public transport within the Rhein-Sieg Transport Authority (VRS) network?

If the VRS logo (Verkehrsverbund Rhein-Sieg transport authority) and, where applicable, the VRR logo (Verkehrsverbund Rhein-Ruhr transport authority) are printed on your pass, you can use local public transport during the period indicated.

Exhibitor

Fax connection

I have questions concerning my fax machine. Where can I get information and assistance?

Our service partner NetCologne will be happy to answer any questions about data and telecommunications services. You can call them on +49 221 284 9000 .

Fire protection

Where can I order fire protection services?

You can order all Koelnmesse services online in the Koelnmesse Service Portal up to three days before the event. If you wish to make any last-minute changes to the services you have ordered, please head directly to one of our service centres., please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

Am I allowed to operate bioethanol-operated exhibit or other fireplaces (such as a fireplace, grill, gas radiator) on my stand?

First aid

Under the keyword "Emergency", you’ll find the most important telephone numbers in case of an emergency on the trade fair site.

Floor covering

Can I order carpeting for my stand at short notice?

If you would like to order carpeting at the last minute, please head to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

How can I order carpeting?

You can order additional carpeting online in the Koelnmesse Service Portal up to three days before the event. To place orders at short notice, please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

Foreign representative

Who represents Koelnmesse in my country?

You can find your contact for your country in our sales network . We are represented on all seven continents in over 100 countries. Just click on the map of the world.

Framework program

What is the event program like and when will it be published?

The event programme is available on the trade fair website under Events . The time of publication varies, but the programme will usually be available on the trade fair website around four weeks before the start of the trade fair.

Guest Club

Where do I find the Guest Clubs?

The guest clubs are located in the Congress Centres. Please follow the signs.

Hall plan

Where can I get a hall plan?

You can find the hall plan and the allocation of the halls under Hall plan .

Handicapped person

Is there Barrier-free access and assistance for handicapped people?

Our colleagues in the security offices at the Entrance North and Entrance East will be happy to provide further advice and assistance. You can borrow wheelchairs from them during the trade fair. We have put together all the important information for you on the Koelnmesse website with a brochure and a special hall plan showing disabled toilets and lifts, medical centres and special disabled car spaces so that you can plan your visit to Koelnmesse in advance. You can find this information on our website by clicking here .

Lifts are available at each entrance. Disabled toilets are signed. You can find special disabled car parks at Entrance North P20A, Entrance East below the Piazza, Entrance South Gate F.

For bookings of up to five rooms, you can book online with a Koelnmesse partner hotel in the Hotel Booking Portal . If you require more than five rooms, click --> Request for Group to send an enquiry to selected partners.

If you have any further questions, please contact the Hotel Booking Portal by e-mail .

Information

Where do I find information during the fair?

An information desk is located at each entrance, in the passagen and on the Boulevard (depending on the hall allocation). Their locations are indicated on the Shops & Services plan. You can reach our information centre on +49 221 821-3458 or +49 221 821-3459 .

Information material

Where can I find information material and brochures?

You will find all of the available information on the website for the trade fair in question. If you need any additional brochures, please send an e-mail with your postal address to the visitor services team for the trade fair. You can find their contact details on the website for the event in question under @Contact .

Insurance

Can I insure my stand equipment?

Koelnmesse does not provide any insurance cover for exhibitors.

Can I close an insurance for exhibitors?

Koelnmesse does not provide any insurance cover for exhibitors.

Internet

Where is the Web Centre located?

The Web Centre is open during visitor opening hours for the respective event. You can find the branches in Hall 8, behind Entrance North, Tel. +49 221 821-3265 and in passage 10/11, Tel. +49 221 821-3260 .

You can also request a Web banner from our official media partner. Please e-mail your request to Marketing Services .

When will the Internet connection be installed at my stand?

Your Internet connection will be installed at the time you have specified. Alternatively, please report to our service centre, and we will contact our service partner NetCologne. Please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

How can I order Internet access for my stand?

You can order all Koelnmesse services online in the Koelnmesse Service Portal up to three days before the event. To place orders at short notice, please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

How can I order additional Internet connections?

You can order all Koelnmesse services online in the Koelnmesse Service Portal up to three days before the event. To place orders at short notice, please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

How can I quickly get Internet access?

You can order all Koelnmesse services online in the Koelnmesse Service Portal up to three days before the event. To place orders at short notice, please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

I have questions concerning the Internet connection I ordered for my stand. Whom should I ask?

Our service partner NetCologne is available to answer any questions about data and telecommunications services. You can call them on +49 221 284 9000 .

Interpreter

Do you offer an interpreting service at the event?

We offer an interpreting service as part of our international trade fairs. Exhibitors and visitors will find the interpreters in the designated entryways. The interpreting service is available at no cost for a limited time (max. 90 minutes).

The new thermal power station, the use of district heating, energy-saving ventilation in the halls, better insulation, and an LED lighting system are making a huge difference. Koelnmesse cut its CO2 emissions by more than 3,000 tonnes in the first year (2017) – that is equal to the emissions of more than 400 homes.

Sustainable is now the new normal at Koelnmesse: buildings such as Confex® are designed in a way that has allowed them to attain Platinum certification (the highest possible) from the German Sustainable Building Council (DGNB) even before they are built.

What does the investment programme Koelnmesse 3.0 mean for the tree population?

The required tree felling measures were checked by the City of Cologne’s Environmental and Consumer Protection Department, and the felling permits issued. The 30 trees felled in the construction of the Zoobrücke trade fair car park were included in the building project’s offsetting calculation, meaning that no further replacement trees needed to be planted. Despite that, Koelnmesse used the opportunity to take part for the second time in the “Ein zweiter Wald für Köln” (A Second Forest for Cologne) project, through which the Schutzgemeinschaft Deutscher Wald e.V. conservation group and the City of Cologne are reforesting an area on Merheimer Heide. Koelnmesse’s donation this year made it possible to reforest a total area of around 250 m². The new woodland will form part of a green corridor that extends from the enclosed woodland of the Königsforst to the meadow of the Flehbach and Bruchbach at Gut Mielenforst.

Koelnmesse 3.0: Project

What is the schedule for the construction and restoration measures?

The Koelnmesse 3.0 investment programme was launched in 2014, and since then the first sub-projects in the category of renovation measures have already been completed. So far, the main focus of the programme has been on a new combined heat and power plant and the switch to district heating, as well as various individual measures and the renovation of Hall 10.

The construction of the new Zoobrücke trade fair car park is also complete – since spring 2018 it has provided more than 3,250 parking spaces for trade fair visitors, as well as extensive logistics areas on the ground level for build-up and dismantling vehicles.

A competition was held to select the architects for the new construction measures on the trade fair grounds itself. A jury made up of top architects, representatives of the Cologne council groups, the relevant municipal department heads and Koelnmesse representatives selected the JSWD architecture firm’s proposal for the South site in March 2016. Working with the Cologne-based architects, Koelnmesse fleshed out the plans for Hall 1plus, Confex® and Terminal, and construction on Hall 1plus began in late 2018.

How was the investment programme Koelnmesse 3.0 developed?

Koelnmesse has secured the support of renowned experts to help develop the necessary measures. From the very beginning, the plans were developed by an interdisciplinary team of architects, city planners, energy planners and experts in logistics, transport and technical building equipment, and in consultation with the relevant municipal institutions and offices. In the process, the strategic requirements of future trade fairs, conferences and events were borne in mind, the structural and technical condition of the trade fair halls was established and evaluated, and city-planning developments in the area around the Koelnmesse taken into consideration.

Why was the investment programme Koelnmesse 3.0 initiated?

New demands on the efficiency, flexibility, attractivity and facilities of trade fair sites are a strong motivation for implementing Koelnmesse 3.0 . As a trade fair organiser, Koelnmesse is today first and foremost a communications service provider with a strong focus on service. Exhibition halls are becoming event areas. Every trade fair ground that hopes to compete in coming years as a top location must meet these new demands.

The aim of the Koelnmesse 3.0 investment programme is to create the world’s most attractive inner-city trade fair grounds by 2030. The name "Koelnmesse 3.0" comes from the target year 2030, by which time the measures should be complete.

What is the investment programme Koelnmesse 3.0 all about?

Koelnmesse 3.0 is the name of an investment programme that Koelnmesse developed with the goal of creating the world’s most attractive exhibition grounds in an urban centre, based on a sustainable strategy, in order to provide the right framework for future trade fairs, events and conferences.

The measures include both refurbishment and modernisation work on existing halls and the construction of new buildings, specifically: the Hall 1plus, Confex®, the Terminal and a new multi-storey car park. The project does not focus primarily on increasing the exhibition area. Instead, the emphasis lies on the qualification of the existing areas, the optimisation of the flexibility of the fair grounds as well as the strong interlinking between the trade fair and congress as a sustainable business model.

Koelnmesse 3.0 includes:

- Modernising and renovating, focusing on the southern grounds and in particular on technical renovations to the sanitary facilities, ventilation and air conditioning systems, among other facilities.

- Improving the traffic and parking situation. This includes building a new multi-storey car park to compensate for the loss of parking spaces as a result of the development projects planned in Cologne on the right bank of the river Rhine.

- Enhancing the attractiveness of the halls and the surrounding area through measures such as planting green areas, lighting and facade design, as well as improving the layout of paths from the car parks to the exhibition centre.

- Building the new Confex® hall, a combination of a trade fair, congress and event venue that will host new formats that are a fusion of conferences and exhibitions.

- Building the Hall 1plus. Offering greater flexibility, the new venue will link the other trade fair halls at Koelnmesse and the new Confex®, and opens up a completely new spectrum of events and formats.

- Constructing a new, central entrance terminal for the southern halls as an attractive east-west boulevard to replace the current entrances and the Congress Centres East and West.

How high are the investment costs?

The plans involve a total investment of more than Euro 700 million by 2030, which Koelnmesse will finance with its own capital and through capital markets.

Koelnmesse 3.0: Surrounding Area

What is Cologneo I?

Cologneo I – previously called Euroforum Nord – refers to the area to the north of the Koelnmesse grounds. Homes and commercial space are being built on the grounds of Cologneo I.

What is MesseCity Köln?

In the direct vicinity of Koelnmesse – between Köln Messe/Deutz station and the southern grounds of Koelnmesse – MesseCity Köln GmbH & Co. KG (a joint venture of STRABAG Real Estate and ECE Projektmanagement) is developing MesseCity Cologne. The project encompasses six buildings with offices, hotels, restaurants and retail space. Its functional core will be the “Messebalkon” (“trade fair gallery”), which will form a central point on the path from Köln Messe/Deutz station to the south trade fair entrance.

How will the area surrounding the exhibition centre change?

In addition to extensive restoration work in the trade fair halls, Koelnmesse is partnering with the City of Cologne to redesign the outdoor space along the street Deutz-Mülheimer Straße and the connection between the new multi-storey car park at Zoobrücke bridge and the trade fair grounds. Our goal is an attractive appearance for the trade fair halls and the surrounding area.

Koelnmesse 3.0: Trade Fair and Congress Business

How is the building work in the urban area on the right bank of the Rhine River currently impacting on Koelnmesse?

Koelnmesse’s site in Cologne, on the right bank of the river Rhine, is at the centre of a remarkable urban development scheme, involving a whole host of high-end projects that will improve and enhance the trade fair environment significantly. Construction work is currently under way close to the south halls: project partners STRABAG Real Estate and ECE are implementing the large-scale project MesseCity Cologne. Koelnmesse has maintained close contact with the companies involved in the MesseCity project for a long time in order to prevent disruption and interference during the construction work. A neighbourhood agreement has been concluded. Among other measures, a logistics concept regulates access to construction sites and reduces the impact of traffic in the surroundings of the trade fair where this cannot be avoided entirely despite thorough preparation. The excellent arrival options using the local and long-distant transport networks are still available. As usual, shuttle buses and taxes will be available in direct proximity to the Köln Messe/Deutz Station.

Are trade fairs and events affected by the construction and restoration measures?

Since 2015, various individual measures for Koelnmesse 3.0 have been under way in the periods between trade fairs. Exhibitors and visitors hardly notice this work at all. It goes without saying that Koelnmesse will keep the effects of the construction work on events as low as possible in the future as well. Construction work in the halls, for example, will be suspended as far as possible during trade fairs.

Koelnmesse 3.0: Traffic and Parking Situation

How will setting up and dismantling trade fairs be arranged during the construction work?

There will be no changes to the central, conveniently situated location of the exhibition centre with its rail, air, road and local transport connections.

A logistics concept regulates access to the construction sites and reduces traffic disruption in the area around the exhibition centre. This includes fetching the construction vehicles precisely when they are required and giving close consideration to the logistics for setting up and dismantling trade fairs. The tried-and-tested measures for steering visitor flows will be constantly adapted to the situation at hand.

As usual, the Traffic Calendar of the City of Cologne will provide information about any particular traffic problems in the area around the trade fair grounds. Despite thorough preparation, it will not be possible to prevent traffic disruption entirely.

To minimise any disruption caused by MesseCity, planned by STRABAG Real Estate and ECE Projektmanagement, neighbourhood agreements have been concluded, taking the trade fair schedule as well as setting up and dismantling periods into account in detail.

With the construction of the new multi-storey car park Zoobrücke and its direct connection to Zoobrücke bridge in Cologne, Koelnmesse’s transport links will be improved. The developments will also ease the traffic situation in the districts of Mülheim and Deutz, as well as the entire inner-city area, for the long term.

Where can I find current information about the traffic situation in Cologne?

You can get the latest overview of the traffic situation in Cologne, as usual, from the Traffic Calendar of the City of Cologne.

Will there still be enough parking spaces available?

Due to the urban development work in Cologne on the right bank of the river Rhine and specific construction work for Koelnmesse 3.0 , parking spaces in the direct vicinity of Koelnmesse will be removed. With around 3,260 parking spaces and a direct, conveniently situated connection to the Zoobrücke bridge, the new multi-storey car park at Zoobrücke will compensate for the loss of parking spaces. At the same time, the amount of car traffic in the districts of Mülheim and Deutz, as well as the entire inner-city area, will be reduced thanks to the direct connection of Koelnmesse to the Autobahn.

Koelnmesse history

When was Koelnmesse founded?

Kölner Messegesellschaft was founded in 1922 at the instigation of Konrad Adenauer, who was then Mayor of Cologne and subsequently became German Chancellor. You can learn more about Koelnmesse’s history here .

KölnTourismus

Is there an information counter for tourists?

During visitor opening hours for events, you can find a KölnTourismus tourist information desk on the Boulevard in front of Hall 7, Tel. +49 221 821-2437 or +49 221 821-2467 , or in passage 10/11, counters 1-3, Tel. +49 221 821-2017 / +49 221 821-2019 . The offering includes souvenirs and provides cultural and tourist information on Cologne and the surrounding area.

KSP, Login

I have no login information / problems with my login information for the Koelnmesse-Service-Portal. Where do I find help?

List of exhibitors

Loading and unloading trucks

Where do drivers register to load or unload their trucks?

Vehicles with a gross vehicle weight of more than 3.5 t should normally drive to the truck parking area P 22 first. Please report to the Logistics Centre. Staff on-site will let you drive into the grounds as soon as a logistics space is free in the hall.

You cannot apply for permission to enter in advance.

Lockers

Are there any lockers at the exhibition center?

Visitors and exhibitors may leave their luggage and clothing for safekeeping in the cloakrooms in the entrance areas. This service is charged at Euro 3.00 per item of luggage or clothing, or Euro 5.00 for an item of luggage and an item of clothing.

Lockers for accredited journalists are located in the Press Centre.

Lost and found

Where do I go if I've lost something at the exhibition center?

There are two lost and found offices on the trade fair grounds. The lost and found office for halls 1, 2 , 3 , 4 , 5, 10 and 11 is located in the security office east, Tel. +49 221 821-2550 .

The lost and found office for halls 6, 7, 8 and 9 is located in the security office north, Tel. +49 221 821-2551 .

If you suspect that you have been a victim of theft, you can also contact the theft investigation office.

Multimedia

Where are new products announced?

The press offers exhibitors a diverse range of opportunities, which are outlined on the website for you. Please contact the Communications Manager for your trade fair. You can find the contact details under @Contact .

Where do I find information on TV outlets or connections for cable TV?

You can order all Koelnmesse services online in the Koelnmesse Service Portal up to three days before the event. To place orders at short notice, please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

Where can I order audio and video equipment for my stand?

You can order all Koelnmesse services online in the Koelnmesse Service Portal up to three days before the event. To place orders at short notice, please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

How can I rent a laptop?

You can order all Koelnmesse services online in the Koelnmesse Service Portal up to three days before the event. To place orders at short notice, please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

Newsletter

How can I order the newsletter?

You can subscribe to the newsletter at no charge on the website. You can also unsubscribe there at any time. We treat your e-mail address with strict confidentiality.

Newspapers

Where can I buy newspapers?

During the visitor opening hours for each individual event, you can purchase print media in the “Tabak & Süßes” shops (passage between Hall 3 and Hall 11, or between the entrance piazza and the boulevard next to Hall 7) and in the “Snack & Shop” (Entrance North, next to Hall 8).

If you order a trade fair stand from us, stand construction, electricity, lighting and your name as the exhibitor are automatically included with the stand. With some of our stands, furniture and daily stand cleaning are also included in the basic price.

Your stand will be built so that you have 24 hours before the opening of the fair to set it up and decorate it.

If you would like your stand to be finished earlier or for answers to more detailed questions, please contact our service hotline on +49 221 821-3998 or send an e-mail . Our team will endeavour to meet your requests and will let you know when your stand will be finished.

The deadline for stand construction orders is eight weeks before the opening of the fair. If we still have sufficient materials after this point, we will continue to accept and process orders. However, we will have to apply an additional fee of 10%. For orders at the very last minute, we always have “last-minute stands”. These can be booked on the last day before the opening of the fair. Please bear in mind, however, that the selection of options will be limited.

If you have rented a trade fair stand from us, the set-up and dismantling of our materials is included in the price. You will receive a stand construction plan and an invoice approximately one week after placing your order. If you have received these, you can rest assured that your stand will be built.

Can I receive a list of the services I ordered?

You will automatically receive an order confirmation immediately after you place an order in the Koelnmesse Service Portal. If you didn’t receive a confirmation, please contact the Koelnmesse Service Portal on +49 221 821-3666 .

Parking

Unfortunately, visitors cannot purchase parking permits in advance. Exhibitors can order parking permits in the Koelnmesse Service Portal .

There are around 15,000 parking spaces in the vicinity of the trade fair grounds. Free shuttle buses run from the car parks to the entrances.

The parking fee of Euro 10.00 (day parking ticket) is payable directly on site. Please note the particular regulations that may apply to certain trade fairs.

At gamescom 2019 the parking fee for the parking garage Zoobrücke and for the P22 is 15.00 Euro (day parking ticket).

Parking lot Press

Where is the Press parking lot?

The press parking spaces are usually located underneath Zoobrücke bridge (close to Hall 8) and/or on the east side of Hall 11 (close to Gate E). The address for both car parks is Deutz-Mülheimer-Straße, 50679 Cologne, and they are located directly on the trade fair grounds. Depending on the trade fair, press parking spaces may vary. Please contact our Press Service for the respective event for information.

parking permit

How can I order parking permits?

You can order all Koelnmesse services online in the Koelnmesse Service Portal up to three days before the event. To place orders at short notice, please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

Parking permits Ordering and deliveries

When will I get the parking permits I ordered?

The dispatch of parking permits begins approximately six to eight weeks before the event. The last dispatch date is two weeks before the opening of the trade fair for parking permits that are to be sent abroad and one week before the opening of the trade fair for parking permits that are to be sent to an address in Germany.

Parking permits that can no longer be sent by post will be available for collection from the parking ticket desk in the Service Centre East and/or the Service Centre North.

Particulate emissions sticker

Where can I buy a emissions sticker to enter the Low Emission Zone in downtown Cologne?

Emissions stickers are needed for each passenger vehicle and HGV travelling from the Koelnmesse trade fair grounds into the green zone of Cologne city centre. The nearest place to the trade fair site where you can buy emissions stickers is the Mundorf petrol station: Tankstelle Mundorf Tank W. Meyers, Rolshover Str. 420, 51105 Cologne, Tel. +49 221 830 1240 . The petrol station is open 24 hours a day and also issues emissions stickers for international vehicles.

Photography

Is it allowed at the exhibition center to take pictures / to make videos?

The taking of photographs, filming, production of video recordings, drawing, painting, etc. for private purposes is principally permitted. If you want to take pictures of trade fair stands and products of the exhibitors, other third parties or persons, this requires the prior assent of the respective rights holder.

You can order all Koelnmesse services online in the Koelnmesse Service Portal up to three days before the event. To place orders at short notice, please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

When will the plants I ordered be delivered?

Greenery is delivered at the time you have specified. Alternatively, please report to one of our service centres. Please head to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will contact our partner company. They will deliver the greenery you have ordered to you.

Post office

Power supply

Where can I order electricity?

You can order all Koelnmesse services online in the Koelnmesse Service Portal up to three days before the event. If you wish to make any last-minute changes to the services you have ordered, please head directly to one of our service centres., please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

Where can I order an earthling cable for my stand?

You can order all Koelnmesse services online, including earth cables, in the Koelnmesse Service Portal up to three days before the event. If you wish to make any last-minute changes to the services you have ordered, please head directly to one of our service centres., please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

Please take the load into account when ordering your power connection.

You can order this service yourself in the Koelnmesse Service Portal. After placing your order, you will receive an automatic order confirmation by e-mail.

When will electricity become available at my stand?

Either electricity will be available from the date you have specified, or report to our service centre, and we will contact our partner company. They will deliver the waste containers you have ordered to you. Please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

How much does electricity at the stand cost?

Power consumption is charged at a flat rate per square metre of exhibition space. These costs are invoiced in the participation price invoice.

You can find all the prices in the application form.

You can find all the information regarding Koelnmesse’s services for your trade fair appearance, including information on prices, in the Koelnmesse Service Catalogue .

Can I still change my order for a power supply point?

You can make changes to all Koelnmesse services that you have ordered up to three days before the event, online in the Koelnmesse Service Portal. If you wish to make any last-minute changes to the services you have ordered, please head directly to one of our service centres., please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

Up to when can I order electrical services for my stand?

You can order all Koelnmesse services online in the Koelnmesse Service Portal up to three days before the event. To place orders at short notice, please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

You will automatically receive an order confirmation by e-mail immediately after you place an order in the Koelnmesse Service Portal . If you haven't received the order confirmation, please contact our service hotline on +49 221 821-3666 .

Will power be available at my stand around the clock?

The power supply is available 24/7 without interruption.

Where will the power supply be installed at my stand?

As an exhibitor, you can decide where the power connection is to be located in your stand. When ordering a power connection, please indicate where you would like it to be positioned on a sketch and send it to us. If you have forgotten to do so, please send us this request by e-mail .

Power supply for containers

I need power supply for my truck or container. Where can I order it?

You can order a power connection when you book your truck/container parking space. Please put a cross next to the service you require on form T. 20. Our customer service team will then contact you to make exact arrangements.

Prayer room

Are there prayer rooms at the fair ground?

Yes, Koelnmesse has prayer rooms for different faiths. Muslim prayer rooms are located in Congress Centre East on the 3rd floor (Entrance East) in Room 6, and in Hall 8, Room 8.2.05. Jewish prayer rooms are also organised for selected events. Corresponding signs are erected in those cases.

Press accreditation

Press accreditation

The accreditation of journalists for the purpose of reporting on Koelnmesse GmbH events is governed by Koelnmesse GmbH’s general accreditation rules for trade fairs in Germany, as described below.

We kindly ask all media representatives to observe these rules and seek accreditation in good time prior to the trade fair. You can find the online accreditation form on the press pages for the event in question. These pages will also outline any special regulations for the particular event that differ from the general accreditation guidelines.

As a trade fair organiser, we aim to simplify access for journalists to information on our events and our companies through accreditation. An accreditation is granted solely for the purpose of journalistic reporting.

Press compartments

Where do I find information on press compartments?

You can find detailed information on our press box service on the trade fair website under Book now, where you can place an order.

Private rooms

How can I book private accommodations?

You can book private rooms/bed and breakfast accommodation/apartments under here .

Public transport systems

Does the admission ticket for the trade fair also serve as a travel ticket?

Your admission ticket indicates whether it is also valid for use on public transport. If you don’t have an admission ticket yet, you can find out on the trade fair website here whether your admission ticket will be valid as your ticket on local public transport. When you purchase an admission ticket through the Ticket Shop , for the majority of events you will receive a travel ticket in a separate e-mail.

Quiet rooms and showers

Are there quiet rooms and showers? Where can I find them?

The recreation rooms and showers are located on floor 3 of Congress Centre East, Tel. +49 221 821-3324 .

Registration

You can find information on how to prove your status as a trade visitor and on purchasing tickets on the trade fair website here .

How can I register for the event as a trade visitor?

You will find information about how to register as a trade visitor and buy your ticket on the trade fair website, here.

Registration form

When will I get an offer to take part in the event?

You will receive a quotation for your trade fair appearance from the sales manager responsible for your account. You can find the contact details under @Contact .

I would like to exhibit.

You can find the application forms on the website for the event . If you have more detailed questions, please contact the sales manager directly. You can find their contact details on the website for the event in question under Contact.

Where can I order rental furniture for my stand? Can I also do so at short notice?

You can order all Koelnmesse services online in the Koelnmesse Service Portal up to three days before the event. To place orders at short notice, please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

Where can I order a sink for my stand?

You can order all Koelnmesse services online in the Koelnmesse Service Portal up to three days before the event. To place orders at short notice, please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

Where can I order a freezer/refrigerator?

You can order all Koelnmesse services online in the Koelnmesse Service Portal up to three days before the event. To place orders at short notice, please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

When will the rental furniture I ordered be delivered to the stand?

The hired furniture will be delivered at the time you have specified. Alternatively, please report to our service centre, and we will contact our service partner. They will deliver the furniture you have hired to you. Please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will be happy to assist you.

I have questions regarding the installation of an extractor hood. Where can I get information?

You can order all Koelnmesse services online in the Koelnmesse Service Portal up to three days before the event. If this is the case, you can submit a consultation request to order an extraction unit online. The service partner will contact you. To place orders at short notice, please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

Whom can I turn to if I have technical difficulties with my rental equipment?

You can generally find the contact details for the service partner on the hired equipment itself. Alternatively, please report to our service centre, and we will contact the service partner that supplied the ordered services.

Please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will be happy to assist you.

If I order a dishwasher, does that also include the water and power supply?

Reserve a table in the catering area

The Ampère restaurant in the passage between halls 4 and 5 in the fairgrounds takes reservations. Bookings can be made with Aramark Restaurations GmbH, Tel. +49 221 284-8566 .

Residence permit

I require a VISA invitation letter. How is Koelnmesse supporting me?

If you require a letter of invitation in order to apply for a visa before travelling to the trade fair, please use this request form .

Where our interpreting service is available, our foreign guests can obtain a residence permit to attend the trade fair from the interpreters on-site. To find the interpreters at the entrances, please follow the signs or ask a member of staff at the event.

Restaurants

Which restaurants are open?

Information about which of the food service areas will be open can be found on the trade fair website under hall plan /hall allocation around two weeks before the event begins.

Rotary-Club

When and where does the Rotary Club meet?

Gatherings of the Rotary Club take place at selected trade fairs. In each case, they begin on the second day of the fair at 3:00 p.m. The venue is signposted. Staff at our information desks will also be happy to help you.

Router ordering

How can I order a router for my stand?

You can order all Koelnmesse services online in the Koelnmesse Service Portal up to three days before the event. To place orders at short notice, please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

When will the router that I ordered be delivered for my Internet connection?

The router will be delivered to your stand. Alternatively, please report to our service centre, and we will contact our service partner NetCologne. Please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

Shop

Where can I buy sweets, snacks, beverages and tobacco?

Beverages, sweets and tobacco are available to purchase in the “Tabak & Süßes (Tobacco and Sweets)” shops on the Boulevard next to Hall 7 or in the passage between Hall 3 and Hall 11. There is also a “Snack & Shop” in Entrance North, next to Hall 8. The shops are open during the visitor opening hours for each event.

Smoking

May I smoke in the exhibition center?

We ask our guests to refrain from smoking within the site’s indoor areas. We have set up public smoking areas outdoors. Their locations are shown in the “Shops & Services” plan. The smoking zones in the fairgrounds are also signposted. Their locations are indicated on the Shops & Services plan. The smoking zones in the fair grounds are also signposted.

Special parking space

How can I reserve a special parking space?

Disabled parking spaces cannot be reserved.

They are allocated by the on-site staff as the situation requires.

Staff

To place orders at short notice, please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

Either the cleaning services ordered will be delivered to you at the appointed time, or report to our service centre, and we will contact our partner company. Please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

Can I order cleaning for my stand at short notice?

You can make changes to all Koelnmesse services that you have ordered up to three days before the event, online in the Koelnmesse Service Portal . If you wish to make any last-minute changes to the services you have ordered, please head directly to one of our service centres., please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

Whom should I turn to if my stand wasn't cleaned?

Please report to our service centre, and we will contact our service partner. Please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

Can stand cleaning take place earlier than the time I ordered?

Yes, this is possible in principle. Please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

I have questions regarding stand cleaning. Where can I get information?

You are allowed to build up to the limits of your stand. Walls facing a neighbouring stand must be neutral above a height of 2.50 m.

Where can I get authorization for night work during the construction and dismantling periods?

A permit is not required provided that the hall opening hours are adhered to.

You will find information on the set-up and dismantling times on the event website approximately six weeks before the event starts. You can also download the traffic guidelines as a PDF. The traffic guidelines also list all contact partners.

When are the stand constructions inspected?

Koelnmesse monitors stand construction activities continuously until they are completed.

Stand design

Stand lighting

I need lighting systems. Where can I get information?

You can order all Koelnmesse services online in the Koelnmesse Service Portal up to three days before the event. If this is the case, you can submit a consultation request regarding lighting. Our service partner will contact you. To place orders at short notice, please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

Stand security

Can I get stand security earlier than the time I ordered?

Yes, this is possible in principle. Please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will be happy to assist you.

If you wish to make any last-minute changes to the services you have ordered, please head directly to one of our service centres., please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

How can I order additional stand security personnel?

You can make changes to all Koelnmesse services that you have ordered up to three days before the event, online in the Koelnmesse Service Portal . If you wish to make any last-minute changes to the services you have ordered, please head directly to one of our service centres., please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

How can I change the stand security order I placed?

You can make changes to all Koelnmesse services that you have ordered up to three days before the event, online in the Koelnmesse Service Portal . If you wish to make any last-minute changes to the services you have ordered, please head directly to one of our service centres., please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

I have questions regarding stand security. Where can I get information about it and how can I order it?

You can order all Koelnmesse services online in the Koelnmesse Service Portal up to three days before the event. To place orders at short notice, please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

Stand security

Where and how can I order stand security?

You can request guards from security firms for your stand for the set-up and dismantling period and the duration of the trade fair in advance of the event via the Koelnmesse Service Portal .

To place orders at short notice, please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

Storage of goods

How can I protect goods that I want to pick up later on after the stand has been disassembled?

The most secure way of protecting your goods is to have them stored by our contract carrier.

Our service partner NetCologne is available to answer any questions regarding the delivery of devices. You can call them on +49 221 284 9000 .

When do I get the telephone I ordered for my stand?

Please report to our customer service department in the service centre. We will contact our service partner. They will deliver the phone you have ordered to you. Please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

I have questions concerning the telephone and Internet connection I ordered for my stand. Where can I get information?

Our service partner NetCologne will be happy to answer any questions about data and telecommunications services. You can call them on +49 221 284 9000 .

Whom should I ask about the questions I have regarding the telephone connection I ordered?

Our service partner NetCologne will be happy to answer any questions about data and telecommunications services. You can call them on +49 221 284 9000 .

Ticket cancellation

How can I cancel my ticket?

It is not possible to cancel tickets. In the most exceptional cases, we can facilitate a change to the name on your ticket. In this event, please proceed as follows: firstly, e-mail the newly purchased ticket with the correct name together with the old, incorrect ticket to the Ticket Shop. Please enter “NAME CHANGE” as the subject of your message and indicate which ticket (ticket number) should be cancelled. We will then cancel the ticket and credit the appropriate amount to your credit card or PayPal account. Following this step, you will receive confirmation of the cancellation. Please note that cancelled tickets will not be accepted by our entry system.

Is it possible to cancel my ticket more than 14 days after purchasing?

It is not possible to cancel tickets. In the most exceptional cases, we can facilitate a change to the name on your ticket. In this event, please proceed as follows: firstly, e-mail the newly purchased ticket with the correct name together with the old, incorrect ticket to the Ticket Shop. Please enter “NAME CHANGE” as the subject of your message and indicate which ticket (ticket number) should be cancelled. We will then cancel the ticket and credit the appropriate amount to your credit card or PayPal account. Following this step, you will receive confirmation of the cancellation. Please note that cancelled tickets will not be accepted by our entry system.

Ticket exchange

Can I exchange my ticket for another day?

Unfortunately, the conversion of a day ticket into a ticket for another day is not possible for technical reasons. There is no right of cancellation or return. You can of course purchase an additional ticket for the correct day in the Ticket Shop as long as these are available.

Thank you for your understanding.

Can I exchange my admission ticket?

Our General Terms and Conditions do not permit the cancellation, return or transfer of tickets in any circumstances. In highly exceptional cases (e.g., name written incorrectly when applying in the Ticket Shop), it is possible to change the name on personalised tickets. Please read more about this under “Name changes”.

Ticket for handicapped person

Accompanying person for handicapped people

One companion for a disabled person is granted free admission if the letter B appears on the disabled person’s ID for German residents or if they hold an equivalent disabled identity card from another country.

Ticket payment

The payment failed - how do I proceed?

Please wait for the invoice to arrive. Then transfer the invoice amount plus Euro 3.00 to one of the Koelnmesse accounts within 10 days, giving the invoice number as a reference.

Is it possible to pay with PayPal?

Yes, you can pay for your tickets via PayPal.

Ticket price

How can I cancel a ticket that I purchased at a different advance ticket sales office?

We have no influence over the advance sale conditions applied by third-party providers. We recommend ordering your tickets via the Ticket Shop .

Which specifics do I have to consider regarding family tickets? Do all members of a family travel free of charge?

With a family ticket purchased online, each family member receives their own personalised ticket and a separate travel pass. Please note that each family member must travel with their own admission ticket and travel pass in order to use the public transport network to reach the trade fair and enter the fairgrounds.

Ticket printout

Does the ticket have to be printed in colour?

You can print your e-ticket in black and white. It is important that the barcode and your name are clearly readable.

Ticket Shipping

How long does shipping take?

Admission tickets and catalogue collection tickets are at your disposal directly following a successful order by clicking on the --> Download button. In addition, all documents will be sent in PDF format to the e-mail address that you provided.

Ticket shop data protection

How is my data protected?

Protecting the information that you have entrusted to us is a responsibility that we take very seriously. Koelnmesse uses a wide range of security procedures to protect your data, including secure servers, firewalls and encryption of financial data. Koelnmesse websites can include forums, message boards and newsgroups as well as chat rooms. Please bear in mind that personal data that you share in these areas is accessible to other users. You should therefore carefully consider the potential consequences before sharing personal information.

Koelnmesse websites can provide forums, message boards and newsgroups or set up chat rooms. Please bear in mind that personal data that you share in these areas is accessible to other users. You should therefore carefully consider the potential consequences before sharing personal information.

What kind of personal data does Koelnmesse keep?

Whenever you visit one of our websites, our servers generally store the following data in addition to the technical parameters needed to transfer the website data: date, time and duration of your visit, the IP address that you have been assigned by your Internet service provider, the website you have selected, the type of user tool (i.e. Web browser, operating system) with which you have accessed the site, the search terms entered in search engines and in the site search, whether the site access was successful, the information accessed (including downloads) and the server from which you accessed our website. Some of our websites send a “cookie”, a small text file, to your computer. This allows us to recognise your computer the next time that you visit our website. If you do not want cookies to be stored on your device, please use the help function in your Web browser to find out how to disable all cookies or to display a warning before a cookie is stored. To find out more about cookies, you can visit www.cookiecentral.com.

If you visit our website to browse, read or download information, we collect and store data related to your visit, such as a unique ID, the name of the domain and the host from which you access the Internet, your computer’s IP address, the date and time of the website access, and the URL of the website from which you directly accessed our website. We use this information to record visits to our websites and to recognise repeat visitors. This information helps us to make our websites even more useful. However, we delete this information after a certain amount of time has elapsed. Additional data is stored only if it is needed to process a visit to a trade fair or if you provide it to us voluntarily.

However, Koelnmesse may from time to time also receive personal data from third parties. This may be the case where your data is forwarded by associations, exhibitors, foreign representatives, chambers of industry and commerce, or commercial list brokers, for example. If you do not want us to use your personal data that you have not sent to us directly, please notify us by writing to the address in the Legal Notice.

If you send us e-mails, we collect, process and use your personal data to provide our services and conduct any necessary correspondence. This also applies if you send us contact forms, letters or faxes. You can object to the use of your data for advertising purposes at any time. All our informational and advertising communications regularly make you aware of this right. For your security, we have taken all required technical and organisational measures to protect data that is collected, processed or used against loss, destruction, tampering, manipulation, unauthorised access and unauthorised disclosure. Our employees are also obliged to keep data confidential. They receive regular training in data protection and data security.

How is my data protected? Protecting the information that you have entrusted to us is a responsibility that we take very seriously. Koelnmesse uses a wide range of security procedures to protect your data, including secure servers, firewalls and encryption of financial data. Koelnmesse websites can include forums, message boards and newsgroups as well as chat rooms. Please bear in mind that personal data that you share in these areas is accessible to other users. You should therefore carefully consider the potential consequences before sharing personal information.

Ticket shop ordering

How do I know if I successfully placed an order?

You can download the products that you have ordered immediately after completing your purchase. You will also receive an e-mail order confirmation shortly after placing an order in the Ticket Shop.

How much does it cost to ship the items?

Admission tickets and catalogue collection tickets will be sent as e-tickets to the e-mail address that you provided. The advantage for you is that you don’t have to pay any delivery costs.

Ticket shop password

I forgot my password for the Ticket Shop. How do I get a new one?

If you have forgotten your password, you can request a new one via the link --> Forgotten your password? Simply enter your first name and surname and the e-mail address you used to register with us. You can then change this new password at any time under --> Your details in our Ticket Shop.

If you have forgotten which e-mail address you used when you registered with us, please call our hotline on +49 221 821-3640 .

How can I change my data or password?

You can edit your personal details and profile, and change your password, at any time. After logging in, you will see the link --> Change Your Data on the screen. Simply click this link to change the information you have stored with us. Once you have made the changes, please click --> Save to confirm the changes.

Ticket shop, registration, deletion

Ticket Voucher

How can I redeeme vouchers?

Vouchers are principally linked to a certain type of admission ticket, for example, a day ticket. The front of your voucher shows you which type of admission ticket can be exchanged for your voucher. Offsetting against other admission tickets is unfortunately not possible. You can of course purchase additional admission tickets in the Ticket Shop.

Ticket

Can I laminate my ticket?

We advise against laminating the admission ticket. This can lead to problems with the scanners at the admission control if the bar code is not recognisable through the laminating film. We instead recommend using a plastic pocket.

The admission ticket can then be removed from the sleeve at the admission control.

Can the name printed on the admission ticket be different from that of the invoice recipient?

This is possible for some events. Due to GDPR, when it comes to trade visitor events, every ticket holder must register personally in the Ticket Shop. There is an option available for acquiring entry tickets that are not for the person making the order – these are issued in the form of ticket reservations. The recipient and user of the ticket must then exchange the ticket reservation for a valid ticket in the Ticket Shop.

In events open to private visitors, the person placing the order can also have tickets issued in the name of third parties.

I have questions on how to use the ticket shop. How can I get help?

You can find all the information relating to the Ticket Shop on the trade fair website here . This includes questions such as "Buy a ticket online in 4 steps", online prices, payment methods and much more.

You will also find details of a contact person, should you need further assistance.

Is it possible to change the name on the ticket after purchase?

In pressing and exceptional cases, we will consider changing the name on your ticket. In this event, please proceed as follows: firstly, e-mail the newly purchased ticket with the correct name together with the old, incorrect ticket to the Ticket Shop . Please enter “NAME CHANGE” as the subject of your message and indicate which ticket (ticket number) should be cancelled. We will then cancel the ticket and credit the appropriate amount to your credit card or PayPal account. Following this step, you will receive confirmation of the cancellation.

Please note that cancelled tickets will not be accepted by our entry system.

How can I buy admission tickets for the event?

As a rule, you can obtain entry tickets through the Ticket Shop. Of course, we also offer the option of buying tickets from the booking offices on site. Please note that prices are usually higher at the booking offices on the day than in the Ticket Shop .

Tobacco

Where can I buy sweets, snacks, beverages and tobacco?

During visitor opening hours for the event, you can buy drinks, confectionery and tobacco products in the Tabak & Süßes stores (passage 3/11 / entrance to the Piazza and on the Boulevard in front of Hall 7) and Snack & Shop (Entrance North, Hall 8).

Tools

Trade fair media

Where can I get information on the Media Package and how can I order it?

You will find information about the media package in the event application form we sent you by post, or here on the trade fair website. You can make a booking using forms 2.10 and so on, which are also enclosed with the application form or will be sent to you separately after receipt of your event application.

Trade fair personnel

How can I order staff for my trade fair presentation (construction workers, hostesses, interpreters)?

You can order all Koelnmesse services online in the Koelnmesse Service Portal up to three days before the event. To place orders at short notice, please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

train connection

How do I get by train from the main station in Cologne to the exhibition center?

The S-Bahn provides permanent local rail connections between Cologne’s central station (Köln Hbf) and the Köln Messe/Deutz train station. The journey to Köln Messe/Deutz train station takes just a few minutes (one stop).

Alternatively, there are also tram and subway connections available, but the journey is much slower and involves at least one change. These options are only recommended in the event of problems with the rail connection by S-Bahn.

Which train should I take to get to the exhibition center?

The Köln Messe/Deutz ICE station for intercity trains is located right next to the fairgrounds. We offer special discounted rates in cooperation with German railways company Deutsche Bahn.

You will find tips for your own individual journey on the trade fair home page under Arriving. This is where you will find a detailed description of the various options for arrival by car, train and plane. Please also use our route planner.

Travel agency

Is there a Travel agency?

Unfortunately, there is no travel agency in the fairgrounds. However, the hostesses at the information desks will be happy to help with questions about hotel reservations or hire cars.

Truck access to the grounds

What is the maximum permissible height of trucks that are to be brought onto the exhibition grounds?

Except for the entrances to Congress Centre East and access gate S, there are generally no height restrictions at the access gates.

The height restriction at the entrance to Congress Centre East is 3.5 m, and the maximum access height at gate S is 3.7 m.

Truck and container parking spaces

I have questions regarding parking space approval. How can I get information?

If you have any questions about permits for parking and storage bays, please contact the Event Traffic and Logistics section.

Truck parking space

You will receive the data needed to access the portal with your registration confirmation.

Unloading of trucks

How do I get to my stand in a truck?

Vehicles with a gross vehicle weight of more than 3.5 t should normally drive to the truck parking area P 22 first. Please report to the Logistics Centre. Staff on-site will let you drive into the grounds as soon as a logistics space is free in the hall.

You need an entry authorisation to enter the hall with a heavy goods vehicle. This authorisation is issued by the Event Technology and Organisation team. You can find your contacts in the traffic guidelines , which will be published on the trade fair website approximately six weeks before the event starts.

How is the exhibition center equipped to handle the unloading of trucks?

You can drive up to the hall entrance by HGV on all hall levels – there is level access.

The exceptions to this are hall levels 3.2, 11.1, 11.2 and 11.3. Goods for hall levels 3.2, 11.2 and 11.3 must be brought in from the floor below using the goods lift. In Hall 11.1, one loading ramp is available for use at the east side, and another at the west side.

You can find your contacts in the traffic guidelines , which will be published on the trade fair website approximately six weeks before the event starts.

Validity

Can the admission tickets also be used as travel tickets on public transport systems?

When you purchase an admission ticket through the Ticket Shop , you will receive a travel ticket for almost all events in a separate e-mail.

The validity of your admission ticket (whether it was bought on site or from other sales points) as a travel ticket will be clear from the VRS logo (Verkehrsverbund Rhein-Sieg).

In some cases, the trade fair ticket is also valid in the VRR (Verkehrsverbund Rhein-Ruhr) network. Please refer to the logos displayed on your admission ticket.

Visitor parking space

How much does a visitor parking permit cost?

Day parking tickets for visitors cost Euro 10.00.

At the gamescom 2019 the parking fee for the parking garage Zoobrücke and for the P22 is 15,00 Euro (day parking permit).

Visitors cannot purchase parking tickets that are valid for the entire duration of the event.

Voucher

How can I order admission ticket vouchers for the event?

You can get admission ticket vouchers for the event from the time the online Ticket Shop opens until the last trade fair day via the online order form here .

I have a voucher. How do I redeem it?

If you have received a voucher for an admission ticket, you can redeem it in the Ticket Shop . In order to redeem the voucher in the Ticket Shop, you must first register there or log in with your e-mail address and your password in the event you have already registered. Please enter your personal voucher code in the -->Redeem voucher field. The corresponding article is then placed in your shopping cart. Click on the link --> Checkout counter link there and follow the instructions.

Can vouchers also be redeemed at the box office?

Admission ticket vouchers can be redeemed at the trade fair's box office. Please note, however, that for some events, vouchers can only be redeemed in the online Ticket Shop. Please see the information regarding this on the voucher.

However, redeeming the voucher in the Ticket Shop makes your attendance at the trade fair much easier. You do not have to register at the trade fair and can go straight through the admission control. This means that you will not lose any valuable time when visiting the trade fair. Vouchers are not valid as travel tickets, and should therefore be redeemed in advance in the Ticket Shop .

Can I redeem vouchers at the box office?

You can, of course, also redeem your voucher at the trade fair's box office. Please note, however, that for some events, vouchers can only be redeemed in the online Ticket Shop. Please see the information regarding this on the voucher. However, redeeming the voucher in the Ticket Shop makes your attendance at the trade fair much easier. You do not have to register at the trade fair and can go straight through the admission control. This means that you will not lose any valuable time when visiting the trade fair. Vouchers are not valid as travel tickets, and should therefore be redeemed in advance in the Ticket Shop .

Yes, you can place an order until the day before the fair opens, as long as we still have materials available. However, we add a 10 percent surcharge for orders received after the official deadline, which is 8 weeks before the opening of the fair. Please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

Can I glue anything to the partition walls rented from Koelnmesse?

Yes, you may attach decorative materials to the wall elements as long as you remove them afterwards without leaving any residues behind. Otherwise, we will be obliged to invoice you for cleaning costs. If you need any clarification, please do not hesitate to speak to us before you start applying adhesives.

Waste disposal

When will the water supply be installed at my stand?

Your water connection will be installed at the time you have specified. Alternatively, please report to our service centre. Please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will and we will contact our service partner. They will install the water connection you have ordered.

I have questions concerning waste disposal at my stand. Where can I get information?

You can find all the information you need on Koelnmesse’s services for your trade fair appearance and information on waste disposal in the Koelnmesse Service Catalogue.

Where can I get waste containers for my stand?

You can order waste containers in the Koelnmesse Service Portal up to three days before the event. To place orders at short notice, please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

How can I order additional trash bags?

You can order additional rubbish bags online in the Koelnmesse Service Portal up to three days before the event. To place orders at short notice, please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

The trash bags I ordered for my stand have not arrived. Whom should I contact about this matter?

If you don’t have any rubbish bags, please report to our service centre on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will contact our service partner who supplied the services ordered.

When will the trash bags I ordered be delivered to my stand?

Rubbish bags can be delivered at a time of your choice. Alternatively, head to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will contact our partner company. They will deliver the rubbish bags you have ordered to you.

When will I get the trash container I ordered?

Either waste containers will be delivered to you at the appointed time, or report to our service centre, and we will contact our partner company. They will deliver the waste containers you have ordered to you. Please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

Water supply

Where can I find a plumber for my stand?

You can find information regarding prices and descriptions for all Koelnmesse services on the website of the respective event under Technical Services .

Alternatively, please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will be happy to assist you.

How can I order water supply for my stand?

You can order all Koelnmesse services online in the Koelnmesse Service Portal up to three days before the event. If you wish to make any last-minute changes to the services you have ordered, please head directly to one of our service centres., please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

Where can I order water supply for my stand on short-notice?

You can order all Koelnmesse services online in the Koelnmesse Service Portal up to three days before the event. To place orders at short notice, please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

Where can I get water supply for my open-air area?

You can order your water connection at the same time as your lorry parking/container storage bay: simply check the box next to the service you require on form T. 20. Our customer service team will then contact you to make exact arrangements.

Who can answer my questions regarding the waste water connection at my stand?

Please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

Can I still change my water supply order?

You can request a change in the arrangements for your water connection online via the Koelnmesse Service Portal up to three days before the event. We will review the options with the service partner. If you wish to make any last-minute changes to the services you have ordered, please head directly to one of our service centres., please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

Can I still change the delivery date for the water supply at my stand?

You can change the delivery date of your water connection online via the Koelnmesse Service Portal up to three days before the event. We will review the options with the service partner. If you wish to make any last-minute changes to the services you have ordered, please head directly to one of our service centres., please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

Wifi

Visitors can access the Wi-Fi service for free using the SSID (name of the Wi-Fi network) #hotspot.koelnmesse. After registering on the network’s portal page, you can access the Internet for free.

Where can I get information on Wifi (WLAN) and how can I order it?

You can order all Koelnmesse services online in the Koelnmesse Service Portal up to three days before the event. If you wish to make any last-minute changes to the services you have ordered, please head directly to one of our service centres., please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

When will I get Wifi (WLAN) installed?

Either your connection will be installed on the date you requested, or you can speak to the Customer Service team at one of our service centres on site and we will notify our service partner, who will install your ordered Wi-Fi connection for you. Please head directly to one of our service centres on the Boulevard North, Tel. +49 221 821-1874 , or on the passage between halls 10 and 11, Tel. +49 221 821-2015 , and we will assist you.

Wrong deliveries

Whom do I contact if goods or services are missing or wrongly delivered?

In such cases, please contact our customer service department in one of our service centres. They are located on the Boulevard North, Tel. +49 221 821-1874 , and on the passage between halls 10 and 11, Tel. +49 221 821-2015 .

Here we answer your questions on the following categories:

Accommodations

Advertising

Arrival/departure

Construction/dismantling of trade fair stands

Construction of trade fair stands

Exhibitor service

Forwarding services Transport

Internet, telephone, and fax connections

Koelnmesse 3.0

Koelnmesse

Matchmaking

Parking spaces

Press

Press compartments and trade fair media

Rented premises

Stand equipment

Stand services

Stay in Cologne

Ticketing

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