Frequently asked questions

You can log into your Aurora Online account and change your address online or submit a request via our general enquiry form. Or residential customers can call us on 1300 132 003 to speak to one of our team.
Small business customers can call us on 1300 13 2045

You can call us with your concession card details or send in a concession card discount application form if you have one of the following concession cards:
· Pensioner Concession Card (Centrelink or Veterans Affairs)
· Health Care Card
· ImmiCard (Bridging Visa E)
· Tasmanian Concession Card (issued by Department of Premier and Cabinet)
· Community Detention Card