Operations Jobs in Austin

Professional Services Consultant

Onboarding Consultant

We're looking for a detail-oriented, collaborative Onboarding Consultant (OBC) with a successful track record working with B2B SaaS enterprise clients, preferably in the digital marketing space to join our Customer Success Team. OBCs work directly with customers to enhance the value of their TrendKite experience at the early stages of the customer lifecycle.
TrendKite, named one of Austin’s Top Workplaces by the American-Statesman, is at the forefront of a communications revolution. TrendKite is a growth-stage startup focused on building software to help the world's biggest brands generate, amplify, and measure the impact of their communications.

Sr Systems Administrator

This person will perform a wide array of tasks to support end users at our Austin headquarter and our satellite locations. This role may also develop internal and external documentation, perform QA on the support activities, and analyze issues for patterns to improve the IT support function. We are looking for people that want to always be doing more and learning more and are willing to work to make it happen.

Customer Success Manager

The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty. An exceptional Customer Success Manager strives to understand our customer’s security needs and how Rapid7 can help them to achieve their goals.

Onboarding Consultant

We're looking for a detail-oriented, collaborative Onboarding Consultant (OBC) with a successful track record working with B2B SaaS enterprise clients, preferably in the digital marketing space to join our Customer Success Team. OBCs work directly with customers to enhance the value of their TrendKite experience at the early stages of the customer lifecycle.
TrendKite, named one of Austin’s Top Workplaces by the American-Statesman, is at the forefront of a communications revolution. TrendKite is a growth-stage startup focused on building software to help the world's biggest brands generate, amplify, and measure the impact of their communications.

Senior Desktop Support Engineer

BigCommerce, named a “Great Place to Work” in Austin in 2018, is looking for a driven, Senior Desktop Support Engineer to join our IT team and ensure core IT operations are supported, maintained, and constantly improving. As the Senior Desktop Support Engineer you will be very hands-on, senior member of the IT Helpdesk team. You will work with our System Engineers, Network Engineers, Product Engineers, and Key Stakeholders to fix and help refine our Desktop Support Practices.

Technical Support Representative

IT Helpdesk Technician

As an IT Helpdesk Technician, you will help scale DISCO by orders of magnitude and extend the organization’s presence globally while ensuring the security of the company’s intellectual property and user data. You will be responsible for handling endpoint management, user account provisioning, and service desk requests while helping to facilitate this explosive growth.

Senior Manager, Corporate Strategy

Manager, North America Partner Success

Senior Manager, North America Partner Success

IT Technical Billing Lead

The IT Billing Technical Lead will manage and coordinate activities concerning Cloudflare’s self-service subscription billing platform including, but not limited to: researching functionality inquiries, managing enhancement requests, providing support for billing system releases and upgrades, and leading the triage and resolution of issues.

IT Operations Engineer - Linux

Team Lead, Customer Success Manager

IT Procurement Specialist

Director of IT Operations

IT Services Analyst

Technical Support Engineer - Spanish Speaking

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Head of Provider Partnerships

Have a deep understanding of medical associations and how they operate.
Utilize your existing relationships and continue to form close bonds with the leadership of state and national medical associations.
Convince association leadership to endorse Medici as their preferred or only telemedicine app.
Drive physician downloads through marketing, demos, and presentations.
Encourage existing users to continue to use the app and invite their patients by developing and sharing best practices and case study material.

Technical Account Manager

Rapid7 is looking for a self-starting, action-oriented, and highly motivated Technical Account Manager to join our team. The team’s mission is to ensure our customers realize the full business value from their vulnerability management program. As a Technical Account Manager (TAM), you will be responsible for managing the technical relationship between Rapid7 and its large enterprise and federal customers. As a trusted advisor, the TAM will manage the technical success of these customers by leveraging their strong technical and product knowledge to guide customers in the successful deployment and use of Rapid7 products within their respective organizations. By maintaining a long-term relationship with their customers, a TAM gains an understanding of their customers' IT organizations' impact on overall business, their security goals, and their pain points — which is used by the TAM to create an account plan ensuring their customers' operational success with Rapid7 products.Successful candidates will have an excellent technical and security software foundation, as well as account management experience.

District Manager- Central Texas

About Kendra Scott: We are a fun, talented and driven team dedicated to providing our customers with gorgeous products and a WOW! experience. Family, fashion and philanthropy are at the core of our company and though we move at a very fast pace, we are committed to maintaining a family-oriented work environment and giving back to our community. A passion for great design, dedication to innovation and a strong social media presence are our

Technical Support Engineer

The ideal Technical Support Engineering candidate is passionate about technology and customers. A true problem solver, the Technical Support Engineer will take personal ownership in seeing a problem through to resolution. You will understand IT environments across heterogeneous operating environments. You will be comfortable speaking with security teams as well as customer operation teams. Candidates must have technical depth and a customer-first mentality, the desire to take the initiative to own and resolve customer issues, and interest in working in a fast paced, high growth, learning environment.

Director, Sandbox Research & Development

Escalation Engineer - Mac

Receptionist

Data Center Technician

Sr. Network Engineer

Manager, IT Network Engineering

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Customer Support Representative (hourly)

Your challenge, should you choose to accept:
As Adia's Customer Support Representative, you will be responsible for onboarding and supporting Adia app users. You will troubleshoot user issues, walk users through the onboarding process, support them through the employment verification process, and provide a helpful environment for the Adia user community.
You’re a self-starter with a passion for being of service to those around you. You are tech

Sr Systems Administrator

This person will perform a wide array of tasks to support end users at our Austin headquarter and our satellite locations. This role may also develop internal and external documentation, perform QA on the support activities, and analyze issues for patterns to improve the IT support function. We are looking for people that want to always be doing more and learning more and are willing to work to make it happen.

Tier 1 Customer Support Specialist

Achieve proficiency with ETOsoftware functionality.
Build and maintain solid customer relationships by providing superior customer support via email, chat and telephone.
Respond to customer questions and concerns with speed, accuracy and professionalism.
Assist in the development and maintenance of documentation for the help manual, knowledge base and online community.
Troubleshoot and log defects.
Record all customer interactions in Salesforce.
Work collaboratively to build and maintain productive working relationships with Customer Support team members and across other departments to make sure customer needs are met and inquiries are resolved.

Executive Assistant (C-Suite)

Amherst is looking for an Executive Assistant to join our fast-paced team in Austin, TX. The Executive/Administrative Assistant will provide executive level support to the President of Amherst Residential, and Chief of Staff under our Amherst Residential division, a subsidiary of Amherst Holdings based in Austin, TX. This Executive Assistant should have experience supporting C-Level Executives, be technically savvy, and possess a strong track record of success. The hybrid nature of this role requires advanced administrative, organizational and communication skills. The EA must be highly professional, polished, energetic, and have a positive attitude as they provide assistance to senior executives and clients.

Bilingual Customer Support Representative (Spanish…

Fluency in written and verbal Spanish is required.
Acquire a thorough understanding of the Procore business model.
Acquire a thorough understanding of the Procore system and tools needed to optimize its use and maximize its effectiveness.
Respond to client needs.
Communicate via phone, chat, and email; building relationships with clients and their users.
Diligent, consistent attention to detail and management of administrative aspects of job.
Demonstrate positive attitude and respect for coworkers and maintain cooperative working relationships with peers and co-workers.
Proactively seek guidance and direction from manager and co-workers when appropriate.
Maintain in depth and continuing understanding of company technology, products, and services.

IT Security Analyst

Customer Success Enablement, E-learning Specialist

Customer Support Representative

Workplace Assistant

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Technical Support Associate

Work directly with customers advising them on how to best leverage DISCO in their day to day activities.
Analyze client’s needs, fully understand their requirements and determine the appropriate course of action.
Proactively monitor open tickets, contact customers and provide updates on a timely basis.
Work with engineering, project managers and other groups within DISCO to resolve technical problems and/or client concerns.
Proactively contribute to improvements in documentation and our product.
Help define business and technical requirements for improving the day to day activities of the department.
Display professionalism, quality service and a “can do” attitude to internal members/departments of DISCO as well as external clients and vendors via written and verbal communication.

Chief of Staff

This role is a superb opportunity for you to gain exposure to a rapidly growing startup and work across the entire spectrum of the company. You will actively partner with internal teams across the company as well as external partners, suppliers, investors, and clients. We are building something great at Disco and we need you to help us take it to the next level. This role is at our company headquarters at 3700 N. Capital of Texas Highway, Suite 150 in Austin, TX.

Senior Site Reliability Engineer

At Instana, we process and analyze millions of messages per second in order to provide actionable APM intelligence to our rapidly expanding customer base. This constant stream of telemetry creates a number of challenges that must be met with operational agility, as well as strong architecture, design and development.
We are looking for talented senior engineers who are interested in or have experience with large scale ingress platforms. An

Implementation Consultant

Your Team:
We’re an award-winning business, recently voted Best Small Companies in Austin! Brightpearl exists to automate retail so merchants can spend their time and money growing the business.
Brightpearl is designed for retailers and wholesalers and enables omnichannel merchants to manage the heart of their business easily from one single system. Over 1,200 businesses in 26 countries use our platform and we manage over 10m transactions and $3b