My character is stuck in the game and I can’t move them.

If your character is stuck in the game environment, you should remove their minifigure (as well as the blue toy tag they are standing on) from the LEGO® Toy Pad. Once the character has been removed from the game, you can then place the minifigures back on the LEGO® Toy Pad and they will re-enter the game and should no longer be stuck.