New Cases PlacedEnter the number of policies that have been or you expect to be placed within the current month. It should be noted that a “placed case” is technically a policy that has been “issued as requested” and the first month’s premium after it has been issued has been received by Primerica. However, at this time, Primerica does not give you a report that lists the current placed cases for the month in real time. You should count up the number of policies that have been issued as requested the previous month as these are the policies that will most likely be placed in the current month. This is why we use the information in Life Manager. When doing your calculations, the “placed case number is the only number you can’t predict with certainty.

There are three instances throughout the month when you might populate this field; the beginning of the month, during the month, and the end of the month.

Beginning of the month

Calculate the number for this field by performing a manual count of all of the cases in Life Manager that you expect to be placed during the current month.

To get your Issued as Requested policies, go to the POL tab and click on all apps. Once there, click on Life Manager. In the view, select Issued and the As Requested.

Lapsed Cases Re-instatedThis field is populated with the cases that have re-instated or you expect to get re-instated during the course of the month. Lapsed cases carry more weight in the persistency formula. Therefore it is imperative that you re-instate as many of these as possible. Always start with the most recent events and work your way back. Reports used to help you come up with this number are the Lapsed Report and the next month’s Daily Blast Report/Life/All Activity. Reinstatements for the month are based on the Calendar Month. Ie Feb 1st thru Feb 28th. A Reinstatement only occurs if the policy has been reissued.

There are three instances throughout the month when you might populate this field; the beginning of the month, during the month, and the end of the month.

Beginning of the month

To derive at this number, review your lapsed cases from your Lapsed Report and determine how many you can reinstate before the end of the month.

During the month

Populate the number for this field by combining cases that have actually been re-instated for the current month with the remaining cases you expect to be re-instated.

End of the month

The number used for this field at the end of the month should only be cases that have actually been re-instated and are showing up on your daily blast report for the current month.

To get a listing of your lapsed cases, log in to POL/All Apps/Persistency/ and change the report type from QBI to the Lapsed report. To get to your daily blast report login to POL/All Apps/Daily Blast. Check Life, select “All Activity” and the month that you wish to view.

Lapsed Cases Rolling OffThe number used to populate this field is located on the previous month’s “17 month detail report”. Locate the number of lapsed cases in the first row of this report. The numbers in the first row should correlate with events that happened 17 months ago.

When a policy lapses, your persistency is impacted negatively for 17 months or for 13 months of payments. Which ever comes first.. After 17 months these cases roll off of the ’17 month detail” report and will no longer count against you in the persistency calculation.

New Lapsed CasesIn order to create this number you will need to take a look at all activity on your daily blast report for the next month. For example: Let’s say that the current month is December. You will need to look at the report for January. This report will tell you how many Lapses will be impacting your current month’s persistency calculation. If you have PFAs in your organization that are networked, you want to pay close attention to the case count number that correlates to the application the networked agent wrote or split. Cases that are related to networked PFAs get counted based on the network agreement.

To get to your daily blast report login to POL/Blast Report/Check Life, select all activity and the month that you wish to view. Lapses run from when the numbers became final the previous month to when the number become final the current month.

Placed Cases Rolling OffThe number used to populate this field is located on the previous month’s “17 month detail report”. Locate the number of placed cases in the first row of this report. The numbers in the first row should correlate with events that happened 17 months ago. Placed cases here are defined as cases that were issued with no “stop signs”.

The number of policies issued, impacts you positively for 17 months. After 17 months these cases role off of the ’17 month detail” report and will no longer count for or against you in the persistency calculation.

NTOs Back OnThis field is populated with the cases that have re-opened or you expect to get re-opened during the course of the month. Not Taken cases carry more weight in the Taken Rate formula. Therefore it is imperative that you re-open as many of these as possible. Always start with the most recent events and work your way back. Reports used to help you come up with this number are the Not Taken Report and the next month’s Daily Blast Report/All Activity.

NTOs that have been re-opened are based on the calendar month. Ie. Feb 1st thru Feb 28th. There are three instances throughout the month when you might populate this field; the beginning of the month, during the month, and the end of the month.

Beginning of the month

To derive at this number, review the Not Taken cases from the next month’s Daily Blast and your previous month’s Not Taken Report and determine how many you can re-open before the end of the month.

During the month

Populate the number for this field by combining the cases that have actually been re-opened with your remaining cases you expect to be re-opened.

End of the month

The number used for this field at the end of the month should only be cases that have actually been re-opened and are showing up on your daily blast report for the current month.

To get your Not Taken Report, log in to POL/Business Tracking/Persistency and select Not Taken report. To get to your daily blast report login to POL/Blast Report/Check Life, select all activity and the month that you wish to review.

Not Takens Rolling OffComes from 17 month Detail found on The number used to populate this field is located on the previous month’s “17 month detail report”. Locate the number of Not Taken cases in the first row of this report. The numbers in the first row should correlate with events that happened 17 months ago. Not Taken cases are cases that have either been withdrawn, closed incomplete or have gone not taken.

The number of policies Not Taken, impacts you negatively for 17 months. After 17 months these cases role off of the ’17 month detail” report and will no longer count for or against you in the persistency calculation.

To get the 17 month detail report go to POL/Business Tracking/Persistency and select 17 month detail report from the pull down menu.

New Not TakensIn order to create this number you will need to take a look at all activity for your daily blast report for the next month. For example: Let’s say that the current month is December. You will need to look at the report for January. This report will tell you how many Withdrawns, Not Takens, and Closed incompletes (all of which count as Not Taken) will be impacting your current month’s taken rate calculation. If you have PFAs in your organization that are networked, you want to pay close attention to the case count number that correlates to the application the networked agent wrote or split.

New Not Takens run from when the numbers became final the previous month to when t he when the numbers become final again.

To get to your daily blast report login to POL/All Apps/Daily Blast/Check Life, select all activity and the month that you wish to view.

New Cases SubmittedThis field is populated with the number of applications you have or intend to have submitted for the current month.

There are three instances throughout the month when you might populate this field; the beginning of the month, during the month, and the end of the month.

Beginning of the month

To derive at this number, provide the number of applications you intend to submit for the current month.

During the month

Populate the number for this field with the actual number of applications as well as the applications that you project will be submitted for the rest of the month.

End of the month

At the end of the month populate this field with the number of applications that have been submitted, received and posted for the current month.

Submitted Cases Rolling OffThe number used to populate this field is located on the previous month’s “17 month detail report”. Locate the number of submitted cases in the first row of this report. The numbers in the first row should correlate with events that happened 17 months ago. Submitted is defined as applications that were received and under review by the company. The number of applications submitted, impacts you positively for 17 months. After 17 months these cases role off of the ’17 month detail” report and will no longer count for or against you in the Taken Rate calculation.

To get the 17 month detail report go to POL/All Apps/Persistency and select 17 month detail report from the pull down menu.

Previous Month End NumbersThe numbers used to populate these fields are located on the Persistency Focus Report which can be found at POL/All Apps/Rep Profile/Persistency. It is important to use these numbers because this is the way the company viewed you the previous month. In addition, this also provides as a validation for the model for the current month. You can not project forward with any accuracy without these numbers.