Yes, your money is secure. Capital.com is a licensed and regulated investment company that keeps its clients’ money in separate bank accounts. In addition, we have introduced a compensation scheme as required by our regulator.

Why do I have to provide proof of Identity?

Capital.com’s regulators, CySEC and FCA require us to identify every client who opens an account with us.

Do you keep my personal data safe?

Capital.com guarantees the full protection of your personal information. It is held safe by us and is only shared with our regulator the CySEC and FCA. In no event do we disclose or sell your data to additional parties.

What is the minimum deposit?

The minimum deposit is 20 EUR, 20 USD, 20 GBP, or 80 PLN for all payment methods, except wire transfer, which has a 250 EUR (or the equivalent in the currency of your trading account) minimum. However, please note that your trading flexibility depends on the amount you have in your balance.

For deposits processed via bank transfers, we only accept deposits that are equal to, or more than €250 (or the equivalent in the Base Currency of the Client's Account).

How can I withdraw money from my account?

For security reasons, we return money by the same payment method you used to fund your account initially. This means, if you used the bank transfer method, we will send your money back to your bank account. If you used a credit/debit card, we will transfer money back to the card you used. In case you have several cards, the money will be sent to the one used last to top up your account.

Can I have more than one account?

No, there is a limit of one account per person at Capital.com.

How do I change the currency of my account?

Unfortunately, you cannot change the currency of your account but you can add a new live account with a different currency. To do so in the application, please go to Account tab, open My accounts and click on "Add Live" account.

How do I open an account?

To open an account and begin trading, you should fill out our brief registration form and make a deposit.

As a CySEC and FCA regulated investment firm, we need this info to verify your identity and guarantee your security when trading with us.

If we don’t receive proof of your identity within 15 days, your account will be automatically suspended. Once all the required documents are uploaded and verified, you can access the markets and resume trading.

Do you provide support?

We have a team of friendly and considerate support managers, speaking 13 languages and ready to answer all your questions on our service. Use support@capital.com to contact them. We will reply to your email within 24 hours.

How can I restore my password?

If you’ve forgotten your password, use the ‘Forgot password?’ link on the login page. Then check your email address associated with your Capital.com account for further instructions.

How can I change my password?

If you want to change your password, log in to your account, go to Settings, and use the ‘Change password’ option.

ID and Address Verification

What kind of documents can I provide to prove my identity?

As a proof of identity, you can upload a photo/scan of one the following documents:

Your passport (the photo page)

Your national ID document (front and back)

Your driver’s licence (front and back)

Are there any requirements for the proof of ID documents?

The document should be valid and contain your full name and date of birth. All the four sides of the photo/scan should be visible and the image should be clear.

What kind of documents can I provide to prove my address?

As a proof of address, you can upload a photo/scan of one of the following documents:

The document should be issued within the last 6 months and contain your full name and address. All the four sides of the photo/scan should be visible and the text should be readable.

Trading

What markets can I trade?

At Capital.com you can trade Contracts for Difference (CFDs) on stocks (like Apple), commodities (like Silver), indices (like the Germany 30), currency pairs (like EUR/USD) and cryptocurrencies (like Bitcoin). You can have a look at the whole list here.

Do financial markets have different trading hours?

The availability of each market is dependant on the trading hours of the exchange it is listed on. You can learn the trading hours of each market on the website or inside the app, in the Trading info section.

Yes. Capital.com offers leveraged trading, in other words, it allows you to trade with more funds than you have in your account. However, leveraged trading is extremely risky. Read more about the business model we use.

Do you provide real-time prices?

Yes, you can open trades at the prices you see. However, sometimes prices move so rapidly that it’s impossible to execute a market order at the requested price. Find out more about such cases in Order Execution Policy.

Do all brokerages offer the same price for a particular market?

No, sometimes there is a slight difference between the prices because brokerages have different business models.

Does the chart show a buy price or a sell price?

By default, charts show sell prices.

Can I trade via my mobile phone?

Capital.com provides mobile trading for iOS and Android devices. Follow the links to the App Store and Google Play Store to download our app.

Do you charge fees for trading?

No, we do not charge fees for trading.

How many markets do you offer?

We offer 1500+ markets at the moment. Find the complete list of the instruments available with Capital.com here.

We transfer money back to your credit/debit card within 2-3 business days. Please note that the time between the transfer and receiving funds in your account may vary slightly due to your bank’s operating procedures. Capital.com bears no responsibility for this.

Can I use someone else’s credit card or bank account to fund my account?

No 3rd party deposits are allowed. Only your own credit card or bank account can be used.

How do I withdraw money from my account?

To enable you to withdraw funds from your account, click the ‘Account’ tab, go to the ‘Payments’ section and tap the ‘Withdraw’ button. Then choose the payment method you’ve already used to deposit money and press ‘Confirm’ after entering the withdrawal amount.

If you still need help or additional consultation, please contact our support team at support@capital.com.

Do I need to fund my account to start trading?

As soon as you have successfully downloaded the app, you can sign in, verify your account and activate it. However, in order to start trading, you need to deposit funds in your account. Before making large-scale investments, you can start with the minimum deposit.

Alternatively, you can practice your trading with our Demo account, where you can use unlimited virtual funds.

What is the minimum deposit?

The minimum deposit is 20 EUR, 20 USD, 20 GBP, or 80 PLN for all payment methods, except wire transfer, which has a 250 EUR (or the equivalent in the currency of your trading account) minimum. We reserve the right not to accept the transaction and to return any deposit made via wire transfer that is less than this minimum, deducting any costs we have incurred as a result of processing the return. However, please note that your trading flexibility depends on the amount you have in your balance.

For the first two days, a user is considered ‘new’. A user becomes ‘senior’ two days after the first successful payment.

3D secure traffic adds an extra layer of safety to your online transactions and requires additional authentication, other than the PIN and CVV (the last 3 digits on the signature strip on the back of the card).

A market order is an instruction to buy or sell a CFD, in a specified size, at the best available market price for that size. It is important to note that a market order can be executed at a price different from quoted at the time it is placed. Once executed, a market order immediately becomes an open trade that can be watched in the ‘Portfolio’ tab. Market orders can only be placed during the trading hours of the underlying asset. A market order can have Take Profit/Stop Loss Orders attached.

How long can I keep my trade open?

If you have enough money on your account, you can keep your trades open for as long as you want. Please note that if your trade remains open at the end of the day, an overnight fee is charged.

What should I know about margin trading?

Trading on margin means to trade securities using funds borrowed from a broker. To trade on margin, you have to open a margin account and deposit a certain amount of money, which will literally serve as a collateral for a loan. Margin trading offers you an exposure to bigger trades and profits, but involves greater risks as well.

What is margin call?

A margin call is sent when the ratio between your equity and your required margin fails to meet our requirements. A margin call is a key risk management tool preventing your losses from piling up.

If your equity drops below 100% of the required margin, you will no longer be able to open new trades or place orders.

If your equity to margin ratio drops below 75%, you’ll receive the second margin call. You will still not be able to open new trades or place orders.

If the equity is equal to or less than 50% of the required margin, it means you have reached the minimum-allowed margin level and your trades will be gradually closed out.

How does gradual margin closeout work?

Once your account drops below 50% of the required margin, the trades will be closed out in the following order:

At first, Good-Till-Cancel (GTC) orders are closed;

If the margin level remains below 50%, all losing open positions on the open markets are closed;

If the margin level is still below 50%, the remaining positions on the open markets are closed;

If the margin level stays below 50%, all the remaining positions are closed as soon as the markets are open.

Pending Orders

What is a pending order?

A pending order is an instruction to open or close a trade if the price reaches, or crosses the level that you have specified earlier. A pending order therefore becomes an open order, once it is triggered. This is especially useful when you don’t have time to constantly watch the market. Just decide a price you wish to trade at, and the system will do the rest.

Capital.com offers one type of pending order – Limit Order.

What is a limit order?

A limit order is an instruction to buy a CFD at no more than a specific price, or to sell it at no less than a specific price. This gives you control over the price at which the limit order is executed. However, it is possible that this limit order may never be executed (or filled). Pending limit orders can be found in the ‘Portfolio’ tab in the app.

What is a take profit order?

A take profit order automatically closes an open trade when the price reaches a specified threshold. Take profit orders are used to lock in profits when you are unavailable to monitor your open trades.

For example, if you are long Company XYZ at 109.58 and you want to take your profit when the price reaches 110.00, you can set this price as your take profit threshold. If the bid price reaches 110.00, the open trade is closed by the system and your profit is secured.

What is a stop loss order?

A stop loss order can help you protect against unnecessarily large losses, and therefore manage your risk effectively. A stop loss automatically closes an open trade if the price moves against you and reaches the level you specify.

For example, if you are long Company XYZ at 109.58, you could set a stop loss at 107.00 – then, if the bid price falls to this level, the trade is automatically closed, thereby capping your losses.

Why has my pending order not been executed?

The price which you specified for the order was not reached.

Can I set both profit and loss amounts for my open trade?

Yes. You can determine both the profit you want to reach and the loss you can afford. Your trade will be closed out if one of these parameters is reached.

Profit

In which currency do I receive profit from my orders?

Your profit is converted into your account currency.

I don’t have any trading ideas. Can you recommend a trade for me to open?

To prevent you from incurring a negative balance, Capital.com can partially or fully close your trade if your account equity doesn’t meet the margin requirement, and/or we don’t hear from you for a while.

Yes. Just set a stop loss order. In this way, you will be able to manage your risk and lose no more than you can afford.

Other

I want to make a complaint. What are my next steps?

Please go here and submit your complaint. We will do our utmost to work it out.

Who is your regulator?

Capital Com (UK) Limited is registered in England and Wales with company registration number 10506220. Authorised and regulated by the Financial Conduct Authority (FCA), under register number 793714.

Capital Com SV Investments Limited is a Cyprus Registered Company with Company Registration Number HE 354252. It is a regulated Cyprus Investment Firm, licensed by the Cyprus Securities and Exchange Commission (CySEC), under license number 319/17.