Customer Service Done Your Way

Workflows that Work

Create powerful, customized support workflows by integrating CRMs, order management, inventory management, project management, and other systems with Helpshift’s Cloud APIs and Webhooks.

Automate with Bots

Now you can fully automate common customer issues with automation bots. Automate issues such as order status, delivery date modification, refunds and returns, and so much more. Our visual configuration interface allows for quick, easy integration into any API-enabled internal system.

Top performing B2C customer service organizations automate more than 50% of their tickets with bots.

Monitor your Support Metrics

Helpshift APIs give you access to a range of support metrics to evaluate the performance of agents, teams, bots, FAQs and more. You can create powerful and customized support reports through common tools such as Tableau, Qlik, or Domo.

Customize Support Experiences

Helpshift’s rich client APIs and widgets also let you create support experiences tailored to your customers’ specific needs. Just embed the web messaging widget directly in your application or website, or develop your own messaging client through Helpshift Cloud APIs.