Explains your rights to you

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,422,840 users had to say

Just a short note to thank you for your assistance in reclaiming charges for a Lloyds select account which I had for 14 years. Lloyds bank telephoned me
back on Tuesday evening and we went through the details. He phoned me at 10pm and agreed to pay me back £1443.00 including interest.
Eddie Morgan
via email

Just a quick note to say A BIG THANK YOU.I have received a refund from Lloyds bank..with out your help it would have been impossible.so thank you again.
Maureen Russon
via email

Thank you for your help my case as been resolved within 24 hours and £795 in my account already!!
Elsa Holdsworth
via email

Hello Resolver Customer Care 'Experts'
Another Victory! I submitted my completed template and within a few days I received a telephone call from my bank. The caller was very sympathetic to my case and put me at ease immediately. I didn't think my case stood a chance because it went back to 2006. I'm not too well at the moment and answered the questions
as clearly as possible . 24 hrs later I received another call from the same caller who advised me that my case had been successful. Lloyds have refunded me some £600+ that includes interest. Thank you Lloyds and thank you Resolver
Fred Share
via email

Wow! where have you been all my life?. I used your service to question an unfair bank account with the TSB.
Just 10 days, (Yes, 10 days from start to finish) later, I am sitting with £1905.07 in my account and they have also resolved an on- going earlier claim for PPI. (444.00).
Where do I send the flowers?
A huge thank you for a wonderful, easy to use service.
Mary gillies
via email

By using your service via Money Saving Expert website I have reclaimed over£7k, yes! £7,000 on PPI.
Brilliant and Thank You so much.
P.S. Now using the same service to try for reclaiming the whole mis-sold packaged account. Wish me luck
Gillian Lister
via email

Just to say a big thank you. I only contacted the bank two days ago and they have resolved my issues and refunded me a total of £1733 .it just shows that we shouldn't take things lying down . Thank you to all your team
Julian warren
via email

Thanks for all your help. Not only have I had a full refund for mis sold account it gave me the confidence to challenge my ppi claim.from years ago and that had also been resolved. I am so thankful to your.company and will be using you shortly to look at 2 store cards I had ppi on also.
Sally Shaw
via email

Cash Genie provides

Using Resolver, you can submit an issue about 1 service offered by Cash Genie. Your case will be sent to the correct person or team at Cash Genie and escalated at the correct times, to the correct person, if required.

Cash Genie Pay Day Loans

You can use the Resolver system to help you at every stage.
You can use it to escalate your issue to all three levels of Cash Genie complaints.

Want to start a complaint about Cash Genie?

Helping you with Cash Genie

Got an issue or need assistance

If you have any issues with Cash Genie you can submit your issue through resolver. If you need any advice then click on 'Get Started' and resolver can explain your rights or for additional assistance in dealing with your issue then contact the Financial Ombudsman Service on 0300 123 9 123 (from your mobile) or 0800 023 4 567 (from your fixed line).

Are payday loans regulated?

All Payday loan lenders are regulated by the Financial Conduct Authority (FCA), but, if you have any issues that cannot be resolved you can send your case through the Financial Ombudsman Service after 8 weeks or when a deadlok letter is received. If you submit a case through resolver we will remind you when you can escalate your case to the Financial Ombudsman Service and package your case history up and automatically send this through for you.

General advice on payday loans

Don’t treat payday loans as a regular way to make ends meet - if you repeatedly take out loans, you may find that the repayments become more expensive than the interest on a credit card. Payday loans should be for emergencies only.

Make sure you have enough income to repay. Most payday loans companies will make sure you do with some sort of income check, but it’s best to carefully assess your own finances before taking the plunge

Tell the truth. When going through the application process for a payday loan, you need to be honest, or the payday loan company may end up handing you money you can’t pay back. This could easily lead to spiralling, out-of-control debt

Make sure you’re aware of all charges - there can be hidden extras above and beyond the hefty interest on late repayments. Most responsible lenders will detail these on their website - make sure you check the small print carefully

If you’re unemployed, forget it - if you have a part-time job or no guaranteed source of regular income, then it’s too much of a risk for the lender. No responsible payday loan company will approve a loan for you.

Payday loans can become really difficult to manage, especially if you’re late with repayments. For advice on alternative options or how best to handle serious financial problems, get in touch with the Money Advice Service.

Contact details

About

If you have any issues with Cash Genie you can submit your issue through resolver. If you need any advice then click on 'Get Started' and resolver can explain your rights or for additional assistance in dealing with your issue then contact the Financial Ombudsman Service on 0300 123 9 123 (from your mobile) or 0800 023 4 567 (from your fixed line).

Cash Genie is a service that offers payday loans - short-term injections of cash at relatively high interest rates. It is a subsidiary of Ariste Holding Ltd.

You can make an online payday loan application to Cash Genie by filling out a relatively short form on the Cash Genie website. Cash Genie will advance you a payday loan - based on your ability to pay it back, your income, and your monthly expenses. Cash Genie will loan you £75-£500.

Once you’ve been approved, Cash Genie will guarantee to provide you with your payday loan within two business hours (ie not weekends or after 7.30pm).

Cash Genie’s representative APR for a 28-day payday loan is 2986%.

If you feel that Cash Genie hasn't acted in the way it has promised to, then resolver will help guide you through your payday loan complaint.