General FAQs about My Trio Rings

Our Diamonds and Jewelry

What if I need my ring to be re-sized?

We would be more than glad to re-size your rings for you so that they fit perfectly on your finger! Once we receive your rings, it will take us 2 - 3 business days to re-size your rings and have your rings shipped back to you! To have your rings resized, simply visit our ring re-sizing page for more information!

Is white gold made of real gold?

Yes, the gold content in our white gold rings adheres to the FTC requirements. Our white gold rings are crafted to your preference of 10K or 14K and are covered with a layer of rhodium to give them an extra shine. In fact, rhodium is actually a metal that is more expensive than gold! It is recommended that white gold rings be maintained by Rhodium Re-Polishing every 6 to 12 months of wear. My Trio Rings offers Rhodium Re-Polishing for your rings right here! To learn more about the differences in Gold Karat, read this.

What is a Trio Wedding Ring Set?

If you're going to propose, why not buy all three matching rings at once and save a fortune? A Trio Wedding Ring Set consists of the ladies engagement ring, ladies wedding band, and a men's wedding band.

Do I get a gift box with my wedding rings?

Every order comes with a high quality complimentary jewelry ring box, one which you can be proud to present your ring in, and is safe enough to keep your rings in while you’re not wearing them!

Where are your rings crafted?

All of our rings are crafted at our crafting facilities in India on state-of-the-art equipment, as well as local crafting facilities in the New York City boroughs operated by skilled craftsman who are trained by the best experts in the diamond and jewelry industry! My Trio Rings was founded with the backing of a family business that has been in the diamond industry for over four generations, specializing in a mines-to-market business approach, allowing us to offer beautiful jewelry at unbeatable prices.

Are these diamonds real?

Yes, most definitely! At My Trio Rings, we pride ourselves in selling exclusively authentic diamonds that are naturally mined! In fact, we provide a Certificate of Authenticity with each ring you receive to ensure that the facts stated on our product pages are in fact accurate. Unlike some jewelers, we refrain from offering or selling cubic zirconia or "lab-made" diamonds.

Can I customize my ring?

Yes, we can certainly customize our selection to your taste! Whether you want larger diamonds or a comfort fit, our craftsmen would be delighted to craft the perfect ring for you! For special inquires, our jewelry experts would love to speak to you at 855-MY-RINGS or via email at [email protected] or start your customization here

Do you offer ring cleaning and polishing?

We want your rings to shine at all times! It will be our pleasure to clean and polish your rings for you. You can visit our Ring Polishing & Rhodium Plating page to purchase the service, or you can purchase our own Extended Service Plan and have the rings cleaned and re-polished for you every year for 5 years! If you feel like you want them cleaned more often - consider getting our specially formulated Ring Cleaning Kit, which is perfect for home use.

What size are your rings?

Our rings can be crafted in any size you request! We carry our rings in standard sizes and will gladly re-size your rings as per your request. For more information on sizing, and tips on selecting the correct size, see our ring size guide page where you can also request a free ring sizer sent to your door.

Can I come in and view your rings in person?

We would love to meet our customers, however, as an online retailer only, we do not operate a brick-and-mortar showroom in order to keep costs lower for customers. With our risk-free return policy, we ensure that all of our customers are 100% satisfied with their wedding rings! To see it for yourself, check out some of their reviews here

Are the diamonds conflict-free?

The diamonds offered by My Trio Rings are from legitimate sources not involved in funding conflict abroad and are in compliance with the United Nations resolutions. Our diamonds are guaranteed to be conflict-free to the best of our knowledge and/or written guarantees provided by the suppliers of these diamonds. To learn more, read about Our Advantage!

Can I engrave my rings?

Yes, most definitely! We understand the significance of your wedding rings, so why not have them personalized? At My Trio Rings, we offer engraving service on all of our rings. Feel free to visit our Ring Engraving page and add your desired engraving to your order!

Payment

Do I have to pay tax on the rings?

You will only pay taxes if you are located in the state of New York. Current City Sales Tax rate is 4.5%, NY State Sales and Use Tax is 4% and the Metropolitan Commuter Transportation District surcharge is 0.375%, for a total Sales and Use Tax of 8.875%.

What payment methods do you accept?

We accept all major credit cards, including American Express, Visa, Mastercard and Discover. We also accept payments by PayPal. For added convenience, we also offer a no-fee layaway plan, so you can spread out the payments for your wedding rings over time and financing with Affirm, so that you can buy now and pay off later! Please note that we do not accept checks, money orders or cash as a method of payment.

How do I checkout?

At My Trio Rings, we make the checkout process as stress-free as possible!

1) Once you’ve found the wedding ring set that you are interested in, select your men's and ladies ring size. (If you're unsure, feel free to request a free ring sizer!)

2) Click the green “Add to Cart” button and on the following page, hit "Check Out Now!" to enter in your email and a desired password.

3) Enter your billing information on our secure payment system and once you click the green “Place Order” button to submit your order, you will receive a confirmation email and we will start working on your purchase!

If you have any questions or would like to place an order over the phone feel free to contact our jewelry experts at 855-MY-RINGS!

How does the layaway plan work?

The Layaway Plan is a convenient and easy way for you to pay for a big purchase by breaking it into pieces and paying for it over time. You can choose your own payment schedule and modify it online by yourself or our representatives can do it for you. Once you have made all the payments, we will take 3 business days to process the rings and ship your order to you! If you wish to end your plan earlier from your original scheduled end date, please let us know a month in advance so that we can make sure we start crafting your rings for you ealier as well!

How safe is my credit card when purchasing?

We prioritize security on a daily basis and the protection of your data is our number one concern. In light of this, we leverage the advanced technology of the world’s leading Credit Card Processing system Authorize.net, a Visa owned company, to ensure maximum security for you.
For the tech experts, we use high-grade 256 Bit AES SSL Encryption. If you are interested in learning more about how we protect your visit online, you can call or email us!

Shipping and Delivery

How long does it take for items to be shipped to me?

Your exquisitely crafted wedding rings ship out of our office in New York within 2 - 3 business days of placing your order. Once your rings are shipped, they will be delivered within 3 - 5 business days in the United States. In the case when we custom-craft your rings for you, you will be able to see the exact delivery date on the confirmation email and on your account at MyTrioRings.com

How do I know if the ring I want is in stock?

If the rings are in stock, you will be able to see the banner that will say the rings are available and are ready to ship out in 2-3 business days. If the ring is not in stock at the moment, you will see a banner that will say "Custom-crafted" under the price of the ring.

How much does shipping cost?

We're glad to offer free ground shipping for our US customers! Every package is insured and comes with a tracking number that you will receive as soon as the order ships. For the most up to date rates and speeds, feel free to visit our Shipping page!

Do I need to be physically present to receive the shipment?

Yes, for your own protection and interest we require your signature upon having your rings delivered! We recommend having the rings shipped to a location where you or someone you trust to receive the package will be present to sign for it, whether it be a residential or office address. To find out delivery hours in your area, contact your local UPS or FedEx office (depending on the shipping method you chose) and they will be happy to assist you.

I live outside of the United States. Can I still order from My Trio Rings?

We welcome customers from all over the world and have shipped our packages all over the world! For your own protection, we will not ship merchandise if we are unable to verify your billing address. Please see our shipping page for the most accurate shipping rates and policies for your specific country. Please also note that customers are responsible for any local duties and taxes that may be asked by your local government in order for delivery to be completed.

How do I track my order?

As soon as your rings are ready for shipment, we will send a tracking number to your e-mail that we have on file, so that you can track the delivery of your rings! If for any reason there are any issues after your rings have left our facility, you will receive email notifications from our shipping service or us.

What happens if my rings are lost in shipping?

Don't worry! We fully insure our rings when they are shipped. In case they are lost in transit, My Trio Rings will work with the carrier to identify where the shipment was lost and replace the rings if required so that there is no loss to you.

Returns, Repairs and Warranty

Do you offer repairs?

Under our One Year Warranty, we will gladly repair any defects or reasonable damage due to manufacturer's fault free of charge to you. All our repairs are professionally done by trained jewelers.
After the warranty period, we will still continue to offer the same level of quality repair service at a nominal cost depending on the damage. We offer fixed-price Diamond Replacement Service for customers who are beyond the 1 year warranty period.
To receive the best quote on all other repairs, please email us at [email protected] with your order number, description of the damage and a photo where the damage is clearly visible.

What is your return policy?

If for any reason you are not satisfied with your purchase, we will gladly accept your return within 30 days of the date of receipt, for a full refund or exchange. For more information, please refer to our return policy page.

Does the 30 day return policy apply to the rings on the Special Deals Page?

Yes, the return policy applies to all of our rings, including those on the Special Deals page.