Employee engagement is an essential ingredient in effectively managing dispersed hospitality teams, and a key indicator and strategic goal for HR managers. In recognition of their outstanding employee engagement efforts, Leonardo Hotels was chosen for the European Excellence HR Award in the Employee Engagement category from over 200 participants, including companies such as SAP, L'Oréal, and Nestlé.

Leonardo Hotels employs a wide range of frontline workers, from front desk to housekeeping to on-site dining teams. A great guest experience relies not only on efficiency within the organization’s management, but also on motivated and well-informed employees. Efficient internal communication plays a major role in the smooth operation of a hotel property. Nevertheless reaching employees, especially those whose work is not desk-based, can be especially challenging in the hospitality industry.

A Mobile Communication Solution to Connect Hotel Teams

Leonardo Hotels is the European division of Fattal Hotels Group, with more than 190 hotels in over 50 destinations. In Europe, Leonardo Hotels, with 2,700 employees and more than 75 hotels in more than 40 locations, faced specific challenges when it came internal communication.

Interested in a mobile communication solution, Leonardo Hotels adopted Beekeeper, an employee app designed expressly for connecting dispersed workforces across locations, shifts, and departments. With Beekeeper, Leonardo Hotels is able to provide each individual employee with real-time operational communication. Having mobile access to the resources and information they need to do their jobs better and more efficiently has led to gains in employee retention.

Informed employees feel more valued, are more aligned with their company, and are more committed. This is an idea that Anke Maas, HR Director Europe at Leonardo Hotels, emphasizes: "Our job as an HR department is to give employees a strong and trusting sense of belonging to Leonardo hotels and to show them that they are an important part of the company."

Digital Tools Increase Employee Engagement

At Leonardo Hotels, Beekeeper functions as an digital communication hub for coordination of all hotel information and activities. Since the launch of Beekeeper, employee engagement has soared, and the data proves it:

Over 1,000 accolades have been posted in communication streams

3,500 comments have been written

Over 21,000 likes have been given

Given the stellar employee engagement, the project was a fitting nomination for the European Excellence HR Awards.

"Beekeeper makes our internal communication extremely easy. The feedback from our employees and the results we achieve are very positive. This is illustrated by the high level of activity that we see on the platform. That's why we did not hesitate for a moment to sign up for the award." –Anke Maas, HR Director, Europe, Leonardo Hotels

Beekeeper is proud to help Leonardo Hotels reach and engage every single hotel employee, and congratulates the organization on their nomination and win!

Download our Hospitality Industry Trends for 2019 eBook to learn more about increasing employee engagement with an efficient and secure operational communication platform for your hotel.