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FAQ

How to update expired GlobalSign certificates

Issue

Objective

Environment

Procedure

Answer

Symptoms

You may also see a generic certificate error stating that the certificate chain is not trusted

Your host computer may also appear offline since January 28th, 2014

Cause

As part of LogMeIn’s continued efforts towards security and secure connections, we use digitally issued security root certificates issued by GlobalSign. Such root certificates are part of the operating system, therefore, on older or not updated systems the bundled certificate may have expired as of January 28th, 2014.

Resolution

Windows XP and 2000

Once downloaded, import them according to these instructions published by GlobalSign: Update GlobalSign Certificates - Windows XP & Windows 2000. These certificates are valid until 2028 and should allow you to connect again.Note that LogMeIn is not responsible for the issuance of root certificates and cannot provide further assistance should the problem persist.