Industry Links

ASTDASTD is a leading association of workplace learning and performance professionals.

Benchmark PortalA “benchmark” is a standard of performance or a point of reference that serves as the basis of understanding relative standing or performance. Benchmarking is critical to formulating a knowledge-based plan of action to achieve objectives. Customer Relationship Management (CRM) operations, among them call centers, lend themselves particularly well to benchmarking because so many measurable elements of these centers are collected with total objectivity through the use of technology.

Call Center Demo & Conference is the premier event focusing on technological developments transforming the call center industry. We have gathered over 100 leading companies offering product demonstrations on the newest call center products and services. In this intimate, executive retreat you’ll have the opportunity to talk one-on-one with manufacturers and distributors of the solutions you want. Change how your organization manages its contact center by visiting our unique demo floor.

Call Center JobsPositions in a call center division range from jobs where a person can come to work and quietly do their job answering or processing customer requests – all the way to positions where a person can interface with almost every division of the company. The Call Center Staff, in order to handle all questions posed to a company, needs to understand the purpose of every area of the company. This makes the Call Center area unique.

Call Center NewsThe call center industry is a big, complicated, unwieldy group of people and companies, from many different backgrounds. It spans the globe, crosses industry borders, and includes everyone from reps to technology vendors. We speak to all of them.

Call Center TimesOur vision is to earn the niche of “one stop call center portal” through the strategic release of transactional communications that at once aids, and effectively supports the attainment of fiscal and operational objectives by our core target – call center operatives.

CCNG International, IncCCNG International, Inc. serves contact center managers and professionals around the world by providing programs and services that facilitate the exchange of ideas, experiences and solutions to meet the challenge of managing the contact center environment. CCNG also establishes unique opportunities for career advancement and networking between industry professionals.

Call Center Industry Advisory CouncilCall Center Industry Advisory Council (CIAC), the awarding body of certification for the call/contact center profession. CIAC is a non-profit organization established to provide industry-standard certification for individuals that work in call/contact centers.

CIS WorldA site to provide you with extensive information regarding the customer information system, utility industry and energy industry, including products, services, and upcoming events.

Communications ExpertCommunications Expert was formed to offer a unique reference point on expert advice on successful communication. Our site contains over 70 articles written by our experts who continually update and add new content.

CRMXchangeCRMXchange is dedicated to providing information in an innovative and interactive environment to CRM/Contact Center professionals. The site offers on-line sessions, training, forums, white papers, newsroom, free offers, monthly columns, and a showcase for products and services for the industry.

ICCMSince its inception in 1989, ICCM – the world’s largest and most comprehensive event for call centers – has won the accolades of managers and executives from around the world for its strong focus on education and its trend-setting focus. This year’s ICCM provides an unsurpassed opportunity for professionals in the call center, e-commerce and customer service arenas to get up to speed on new developments, learn the secrets of effective strategy and management, assess cutting-edge technology, and make invaluable industry contacts from around the world.

International Customer Service AssociationInternational Customer Service Association. Perhaps the most significant benefit of your membership is that you will be linked to service professionals all across the United States and internationally. We are creating a strong network of professionals who are committed to building their service skills while creating strong service strategies within their organizations.

Nightingale-ConantNightingale-Conant is the world leader in personal development since 1960. Browse their website for the best from the publishing world in personal development, business strategy, wealth building, mind & body, spiritual growth, sales training and more. Click here to learn more about their Insiders Club.

Society for Human Resource ManagementThe Society for Human Resource Management (SHRM) is the leading voice of the human resource profession. SHRM provides education and information services, conferences and seminars, government and media representation, online services and publications.

SOCAPSOCAP is a member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business.