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Motorola Warranty

Motorola service from the start for MOTOTRBO radios

Everyday, you rely on your Motorola MOTOTRBO radios for your critical communications. Now, you can protect these radios against normal wear and tear and more with Service from the Start – one of the most extensive service offerings available.

This unique offering comprises fast repair turnaround times, expert telephone technical support and access to the latest software releases; all backed by Motorola’s globally integrated services infrastructure, highly qualified support technicians and certified repair facilities. You’ll get multi-year technical support and repair coverage, providing the investment protection you need to reduce your total cost of ownership.

Enhanced peace of mind

MOTOTRBO radios are built to perform well in rugged environments and extreme situations. Nevertheless, Motorola recognizes that accidents happen. That’s why Motorola also offers Service from the Start with Comprehensive Coverage which, in addition to normal wear and tear, provides protection against accidental breakage so you can enjoy enhanced peace of mind. Broken display? No problem. Cracked housing? No problem. Damaged keypad? No problem.

You’re one phone call away from a MOTOTRBO expert

With Service from the Start, you can rest assured that technical support queries are dealt with promptly to ensure minimal downtime is incurred. Motorola’s technical experts work with your Motorola partner, as required, to isolate, diagnose and resolve hardware and software issues. We can initiate a repair request quickly and easily on your behalf. Once in the service center, your radio will be handled by one of Motorola’s certified repair technicians. State-of-the-art diagnostics equipment, repair tools, and an extensive inventory of replacement parts help Motorola to provide expert repair on your MOTOTRBO radios. In addition, Motorola service centers are fully certified to comply with ISO standards using proven, repeatable processes to help ensure your repair is completed right the first time and every time.

Fast repair turnaround time

With Service from the Start, we provide faster turnaround time to keep your devices operating at peak capacity. You benefit from priority repairs with turnaround times ranging from same day up to 5 days depending on the service package you select. This will ensure devices are back in your hands quickly, minimizing downtime and enhancing productivity.

Motorola Limited Warranty

MOTOROLA INC. ("MOTOROLA") warrants its MOTOROLA manufactured Communication Products ("Product") against defects in material and workmanship under normal use and service for a period of time from the date of purchase as scheduled below:

Commercial Radios

VL50 Portables

One (1) year

BPR 40 Portables

One (1) year

CP185 Portables

Two (2) years

CP200d Portables

Two (2) years + One (1) year SfS LITE

CM200d Mobiles

Two (2) years + One (1) year SfS LITE

CM300d Mobiles

Two (2) years + One (1) year SfS LITE

Mag One Accessories (except Mag One Battery)

Six (6) months

Accessories (including Mag One Battery)

One (1) year

Speaker Microphones and Cords

Carrying Cases

Antennas

Rechargeable Batteries

Chargers

Duplexers

Headsets and Earpieces

Power Supplies

Telephone Interconnects

Mobile Microphones and Cords

External Speakers

DC and Tone Remote Adapters

Professional Radios

Portables

EX500™/EX560XLS™/EX600XLS™

Three (3) years

HT750™/HT1250™/HT1250LS+™

Two (2) years

PR1500

Two (2) years

PR400™

Two (2) years

PR860

Two (2) years

XPR™ 3300/XPR™ 3500

Two (2) years + One (1) year SfS LITE

XPR™ 7350/XPR™ 7380

Two (2) years + One (1) year SfS LITE

XPR™ 7550/XPR™ 7580

Two (2) years + One (1) year SfS LITE

SL7550

Two (2) years + One (1) year SfS LITE

Mobiles

CDM1550™

Two (2) years

PM1200™

Two (2) years

PM1500™

Two (2) years

XPR™ 2500

Two (2) years + One (1) year SfS LITE

XPR™ 5350/XPR™ 5550*

Two (2) years + One (1) year SfS LITE

*For MOTOTRBO Handheld Control Head, see Accessories section below

Fixed Equipment

XPR™ Repeaters

Two (2) years

MTR3000™ Repeater

Two (2) years

XRC9000™ Controller

Two (2) years

XRT9000™ Gateway

Two (2) years

MIP™5000

One (1) year

Pagers - All

Advisor II

One (1) year

Minitor VI

Two (2) years

Accessories

Acessories

One (1) year

Speaker Microphones and Cords

Mobile Microphones and Cords

Power Supplies

Duplexers

Rechargeable Batteries

Carrying Cases

External Speakers

Telephone Interconnects

Headsets and Earpieces

Chargers

Antennas

DC and Tone Remote Adapters

MOTOTRBO Handheld Control Head

Rechargeable Batteries will be replaced during the applicable warranty period if:

the battery capacity falls below 80% of rated capacity, or

the battery develops leakage.

MOTOROLA, at its option, will at no charge either repair or replace this Product during the warranty period provided it is returned in
accordance with the terms of this warranty to the place of purchase. Repair, at MOTOROLA's option, may include the replacement of parts
or boards with functionally equivalent reconditioned or new parts or boards. Replaced parts or boards are warranted for the balance of
the original applicable warranty period. All replaced parts or Product shall become the property of MOTOROLA.

This express limited warranty is extended by MOTOROLA to the original end user purchaser or lessee only and is not assignable or
transferable to any other party. This is the complete warranty for Product manufactured by MOTOROLA. MOTOROLA assumes no
obligations or liability for additions or modifications to this warranty unless made in writing and signed by an officer of MOTOROLA. Unless
made in a separate agreement between MOTOROLA and the original end user purchaser, MOTOROLA does not warrant the installation,
maintenance or service of the product.

MOTOROLA cannot be responsible in any way for any ancillary equipment not furnished by MOTOROLA which is attached to or used in
connection with Product, or for operation of the Product with any ancillary equipment and all such equipment is expressly excluded from
this warranty. Because each system which may use the Product is unique, MOTOROLA disclaims liability for range, coverage or operation
of the system as a whole under this warranty.

What this warranty does not cover:

Defects or damage resulting from use of the Product in other than its normal and customary manner.

Breakage or damage to antennas unless caused directly by defects in material workmanship.

A Product subjected to unauthorized Product modifications, disassemblies, or repairs (including, without
limitation, the addition to the Product of non‐MOTOROLA supplied equipment) which adversely affect
performance of the Product or interfere with MOTOROLA's normal warranty inspection and testing of the
Product to verify any warranty claim.

Product which has had the serial number removed or made illegible.

Rechargeable batteries if:

any of the seals on the battery enclosure of cells are broken or show evidence of tampering.

the damage or defect is caused by charging or using the battery in equipment or service other than
the Product for which it is specified.

Freight costs to the repair depot. Unapproved upgrades or modifications.

A Product which, due to illegal or unauthorized alteration of the software/firmware in the Product, does not
function in accordance with MOTOROLA's published specifications or the FCC type acceptance labeling in
effect for the Product at the time the Product was initially distributed from MOTOROLA.