In a recent interview, Chief Technology Officer Bob Osborn at ServiceNow explained that this interaction must become the new norm for government. He explained that rising citizen demands make it imperative that agencies pursue new solutions, including intelligent agents, to create seamless experiences for constituents.

Federal government agencies are faced with an immense amount of data, with more pouring in every second. With so much information, keeping track of it all can be extremely challenging, particularly when there are bad actors seeking to take advantage of the data overflow. AI and machine learning can help.

The terms ‘automation, ‘artificial intelligence,’ and ‘machine learning’ are hot topics in a lot of government technology conversations. These terms are often used interchangeably and sometimes incorrectly, which can be confusing. Let’s take a look at what this tech jargon means.

While AI provides significant advantages, it can be challenging to adopt without the right computing and development resources to enable it. Many government agencies, however, still struggle with legacy and outdated IT infrastructures. That’s why a trusted and robust cloud infrastructure is a critical component of the DoD’s journey to AI and machine learning.