Unable to View License Use Data in the vSphere Web Client

You might be unable to view license use data in the vSphere Web Client.

Problem

You navigate toAdministration > Licensing > License Reports. When you try to view the license use for products, one of the following error messages appears:

The licensing service for vCenter Server is unavailable.

Licensing usage data for <vCenter Server instance> is missing for the selected time period.

When you try to view details for a license key, the following error message appears:

Licensing usage data for <license key> is missing for the selected time period.

Cause

VMware VirtualCenter Management Webservices service is not running on the selected vCenter Server instance.

The vCenter Inventory Service is not running on the selected vCenter Server instance.

A licensing service is not available for the selected vCenter Server instance.

No license keys are assigned to assets for the selected vCenter Server instance and time period.

Solution

Table 1. Enabling the License Reporting

Cause

Solution

VMware VirtualCenter Management Webservices service is not running on vCenter Server.

Verify that the VMware VirtualCenter Management Webservices service is running on the selected vCenter Server instance. Navigate to the vCenter Server instance and select Monitor > Service Health. The page displays the following message if the VMware VirtualCenter Management Webservices service is not started.

Could not get vCenter Health status

If you see this error message, start the VMware VirtualCenter Management Webservices service.

vCenter Inventory Service is not running on vCenter Server.

Verify that vCenter Inventory Service is running on the selected vCenter Server instance. Navigate to the vCenter Server instance and select Monitor > Service Health. Start the vCenter Inventory Service if it is not running.

A license service is not running on vCenter Server.

Verify that all license services are running on the selected vCenter Server instance. Navigate to the vCenter Server instance and select Monitor > Service Health. If a license service is not available, perform the actions recommended in the error message that appears. Restarting the VMware VirtualCenter Management Webservices service might also help.

No license usage data is available for the selected vCenter Server instance and time period.

Select a time period and a vCenter Server instance for which licenses keys are assigned to assets.