Policy

Driver license

A valid and full/unrestricted driving licence issued in Australia or New-Zealand, -or- a legally confirmed English translation of your driving licence, accompanied by a valid driving licence from your country

Minimum age

18

Cancellation policy

Once the request is accepted, any cancellations must be made directly to the rental operator
AND Transfercar (in Your Trips) no later than 48 hours before pickup time, to avoid being
charged a $100 cancellation fee by Transfercar.
Note that the rental operator may also have a separate cancellation fee independent of Transfercar's
cancellation policy, that you agreed to pay when you confirmed your booking with them.

Relocations can be returned earlier by arrangement at no charge, however no refund will be provided.

Debit card policy

Transfercar will not deduct any money off your credit or debit card for insurance purposes. All transactions will be made directly between the driver and the rental operator at time of pickup or via phone once the request is accepted. For all debit cards, a bond is required if the customer decides not to take any insurance which we classify as the ‘Risk Taker’ insurance option but if the customer decides to take insurance which will be the ‘Stress Free’ option then a bond is not required.