the phone number you would like our operators to call when a non-English speaker requests to speak to your agency

an Australian mailing and postal address

any required information you need recorded on individual job records.

You will also need to decide if your agency would like to accept calls to your agency initiated by your non-English speaking clients.

Once you have registered an account for your agency you will be provided with a TIS National client code.

Free interpreting services through TIS National

The Australian Government, through TIS National, offers free interpreting services to approved groups and individuals when communicating with non-English speaking Australian citizens and permanent residents.

Medical practitioners and pharmacists

Medical practitioners (defined as general practitioners and medical specialists) are eligible for free interpreting services and access to the Doctors Priority Line (DPL) when providing services that are Medicare-rebateable, delivered in private practice, and provided to non-English speakers who are Australian citizens or permanent residents.

Pharmacies are eligible for free interpreting services for the purpose of dispensing the Pharmaceutical Benefits Scheme (PBS) medications.

Other approved groups for free interpreting services

Incorporated, not-for-profit, community based, non-government organisations providing casework or emergency services (that are not substantially government funded) to Australian citizens and permanent residents are also eligible for free interpreting services.

If you would like more information about free services through TIS National, or need help completing the client registration form for free services, please call the Free Interpreting Service Team on 1300 575 847 or email TIS.FreeInterpreting@homeaffairs.gov.au

Rate this page

How did you find the content on this page?

Helpful
Unhelpful

Please let us know if you have any additional comments. If you require assistance immediately please contact us.