Online Feedback Form

Please complete this online form if you wish to report a problem you have with your
financial institution to MAS. As the financial sector regulator, MAS' role is to
ensure that financial institutions conduct their businesses in an appropriate manner
and in accordance with the law. We are interested in matters that may raise issues
of supervisory concern. These include violations of our rules and regulations, and
breaches of other relevant codes of practice and guidelines.

However, MAS is unable to resolve commercial disputes between you and your financial
institution or order the financial institution to pay compensation to you. For details
on what you can do and who you can turn to for help if you have a problem with a
financial product that you have bought or the service standards of a financial institution,
please refer to the guide "Getting
It Right: How To Resolve A Problem with Your Financial Institution".

This form will take 10 minutes or more to complete.

Fields marked with * are mandatory

Have you lodged your feedback with us before?*YesNo

If you are giving additional information on feedback / issues that you had previously
lodged, please provide your name in the appropriate fields.
Please also provide your previous case reference number under the Feedback field.

First Name

:

Last Name

:

Address

:

Type

Blk/Hse No

Street Name

*

Floor

*

Unit No

*

Postal Code

*

Building Name

*

Tel

:

Fax

:

Email

:

NRIC/FIN/Passport

:

Name of Financial Institution *

:

If you wish to select multiple financial institutions, please hold the 'Ctrl' and
select.

If not in the list, specify here

:

If you are giving general feedback, please also indicate in the field above.

Name of the Agent/Adviser
(if any)

:

Feedback*

:

Maximum characters : 4000; Characters entered:

Please do not enter any special characters such as #%&'*;<>

If your feedback is more than 4000 characters or it contains special characters,

Written Consent* to forwardyour feedback including any contact details to the relevant financial institution?

:

YesNo

Please provide your written consent so that we may forward your feedback to the
relevant financial institution for follow-up.
Please note that while MAS assists in raising consumer feedback and complaints to
the respective financial institutions, consumers remain responsible for their statements.