I am attempting to find the setting where I can hide the "First Name" "Last name" and "Email Address" fields from the first section of the "New incident" screen. The above mentioned fields are located in the "Contact Information" section and there is no need to display it two times.

Is there a way to hide these values from the top of the form (see red highlight in the screenshot)?

Well I'll be.... Evans is right. There is an MRlocalDefs variable that can be added to the FootPrints\cgi\MRlocalDefs file to turn it off per workspace. Add the following line above the last line of the file (1;):

$NO_CONTACT_IN_GENERAL_INFO{workspace#} = 1;

If you want to remove them from workspace 1, the line would look like:

$NO_CONTACT_IN_GENERAL_INFO{1} = 1;

For multiple workspaces, add a new line and just change the number.

You can choose to use the field headers or this variable. Whichever is easier.