At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand. As a Retail Sales Associate, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line ambassador of the Cox brand. Working in a Cox Solutions Store, you will guide customers through the purchase decision, installation process and education of Cox product and accessory offerings while providing an exceptional customer experience.
This is the perfect career opportunity for sales-driven individuals with an entrepreneurial spirit. Unleash your potential with Cox Communications as a Retail Sales Associate. Keep reading to learn more and apply today!
The Cox Communications Difference
Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents.
Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package and a best-in-class working environment.
We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives.
Primary Responsibilities and Essential Functions
Ensures individual sales, retention, and customer experience targets are met
Explains, illustrates, demonstrates product and accessory capabilities and offers suggestions based on customers' wants and needs
Provides best-in-class customer service skills and aids customers in completing purchases and resolving issues; maintains polished and professional presence
Executes promotions and campaigns designed to increase brand equity and achieve sales objectives
Assists with store opening and closing duties, maintaining proper cash handling metrics
Participates in inventory cycle counts
Ensures sales floor remains well merchandised, clean, and visually appealing at all times
Participates in workshops, special events, and product demonstrations to drive customer loyalty
Continuously expands knowledge of current Cox products as well as competitor product offerings by participating in regular training classes inside and outside of the store
May be required to work in other locations that are in proximity to 'home store' to meet the needs of the business
Provides support for other sales agents as needed to ensure optimal customer service.
Assists with other duties as requested

Qualifications

Minimum
HS diploma, GED or relevant work experience
1 or more year of experience preferred in related field (i.e. Sales, Retail Sales, etc.)
Ability to meet established sales, retention, and customer experience targets
Willingness to work a flexible schedule which includes weekends, evenings, and holidays
Must have reliable, consistent transportation and ability to work at a variety of retail location
Track record of high individual performance with demonstrated financial result in sales and retention
Strong interpersonal and communication skills to effectively sell products using a solutions-based approach
Ability to multi-task and prioritize in a service-oriented, fast-paced team environment
Computer literacy with an aptitude for learning communication products, services, and accessories
Ability to lift 25-50 pounds to help manage stock room inventory
Ability to be mobile within the store for long periods of time to greet customers and demonstrate products and services

Preferred
AS/AA or Technical Certification in related discipline desired
Previous experience with store operational duties
Cash handling and previous billing system experience
Fluency in the Spanish language both written and spoken

About Cox Communications

Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.