Customer Experience Representative

Customer Experience is critical to the success of Eventbrite. Our global support team spans San Francisco, Nashville, and Mendoza, Cork and Melbourne. We’re available 24/7 to troubleshoot, problem solve, and exceed expectations through delivering a delightful experience. We’re tasked with ensuring our organizers and consumers have a consistently great experiences with Eventbrite, and measure it by maintaining a best-in-class Net Promoter Score. No matter what the channel (self-service, email, phone, chat or in-person) we aim to deliver service that goes above and beyond. Great service to us is personal, human, quick and thorough, and above all delightful. And we do it all at scale. Meet some of the Customer Experience team.

THE ROLE

Joining our team means doing what you love - helping people. Through phone, chat, and email, you will be interfacing with our wonderful customers, and working through various questions to help make their event a success. Your mastery of the Eventbrite platform will be invaluable as you guide our customers in learning the best ways to set up and manage events, resolve any day-of-event concerns, and maximize the toolset to ensure a great experience. Ultimately, your goal will be to delight our customers and send them away with greater knowledge and a smile.

YOU WILL

Provide world-class service to our event organisers and attendees via phone, email, and chat from over 180 countries worldwide

Be an expert on Eventbrite features and processes

Own customer issues and escalate to appropriate channels when needed

Provide instruction and tutorials about our service to existing customers

Represent the voice of our customers by interfacing and collaborating with other internal teams when appropriate

Bring a flexible mindset - our team relies on each other to cover and/or switch shifts in order to meet the needs of our customers and quickly adapt to changes in product and process. The only constant around here is change!

Enjoy a competitive compensation and benefit package

THE SKILL SET

Excellent written and oral communication skills

A proactive, make-it-happen attitude

Receptiveness to feedback and coaching with a desire to continuously improve

Demonstrated aptitude and love for providing exceptional customer service

A natural enthusiasm for resolving problems in an ever-evolving environment

Stamina and focus to provide support to dozens of contacts per day with a smile

A great sense of humour

Tech fluency – you’ll become an expert in our product and can learn new technology at lightning speed, as well as help and teach others!

BONUS POINTS

An infectiously upbeat attitude and great sense of humor

Experience in a fast paced startup environment

Avid Eventbrite user with a passion for live events

THE PERKS

Competitive compensation and benefit package

Team happy hours & off-sites

ABOUT EVENTBRITE

Eventbrite is the world’s largest ticketing and event technology platform, powering millions of events in 180 countries in 2017. We build technology that allows anyone to create, share, find and attend events of all kinds. Music festivals, marathons, conferences, hackathons, political rallies, fundraisers, gaming competitions— you name it, we power it. Meet some of the team.

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Welcome to the Briteside

Get ready for spontaneous applause, impromptu brainstorms, and the contagious excitement we bring to the office each day. We’ve built a team that does great work and has an awesome time doing it—and we’re always looking for more whip-smart people to pipe up, dive in, and get their hands dirty with us.