Question

My player is not recognized by PC. What could be the problem?

Answer

First check to see if your PC configuration is up to the minimum requirement by going to My Computer on the desktop right click and select Properties. If required upgrade your PC to match with the minimum configuration.

Pentium Class 300 MHz processor or better (1 GHz recommended)

Windows® XP (SP2 or above)

128 MB RAM

500 MB hard drive space

Microsoft Internet Explorer 6.0 with SP2 required for use of Music Store, Radio or On Demand services

Important: Windows XP service pack 2 operating system is required to use this product. Service packs can be downloaded from www.microsoft.com/downloads. Please also make sure that you have the administrator rights of the PC.

The USB controllers of your PC may not be installed properly on your PC.

Please follow the steps below to re-install the USB controllers.

Go to Start>Settings>Control Panel->System

Select the Hardware tab

Click to enter the Device Manager

Extend the Universal Serial Bus controllers and select each USB port available

Double click and then select the Driver tab

Click on the Update driver button

Under the question "Can Windows connect to Windows Update to search for software?" select "No, not this time" and then click Next.

At the Hardware Update Wizard, select "Don't search. I will choose the driver to install." Click Next.

Select "Standard Universal PCI to USB Host Controller" and then click Next to complete.

Check if you have the version of Windows Media Player bundled in the CD ROM installed. If in doubt un-install your existing versions of Windows Media Player and Philips Device Manager and then install again from the installation CD or from the support website. Please go through the steps below to install the patch:

Don't connect your SA4xxx device to the PC yet.

Download the "Detect Philips Device" zip file in the attachment section to a temp folder on your PC. Unzip the patch fix file and then save it onto the desktop of your PC.

Double click on the "Detect Philips Devices" icon. You will be prompted to connect your player to PC, now connect your SA4xxx device to the PC and select OK.

Wait for a few seconds as the tool tries to detect the Philips device you have connected to PC, if the detection is successful, then you will see a message from Windows saying a new device has been found, and you will also be able to see the connected Philips device in Windows Explorer.

If the Windows still fails to recognize the SA400X device after running of the patch.

Click Start -> Settings -> Control Panel.

Double click on “Add Hardware”.

Power on your player.

Make sure your player has been connected to the PC and select “Next >”. [DO NOT SELECT “CANCEL”] You will see a screen.

Once search is complete you need to click the option, "If have you connected your player to the PC" or "If you have not connected your player to the PC", select “Next >”.

Select "Add a new hardware device" option and select "Next >".

Select "Install the Hardware that I manually select from a list (Advanced)" option as shown in figure 10 and select "Next >".