This website is operated by Voon & Daughters Pte Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Voon & Daughters and the terms "you", "your" and "yours" refer to the user (of the Site) and/or purchaser (of the products/merchadise). Voon & Daughters offers this website, including all information, tools and services available from this website to you, “the user”, conditioned upon your acceptance of all the terms and conditions, policies and notices stated within the website. By visiting and/or purchasing from our website, the user has engaged in our “Service” and agrees to be bound by all the Terms & Conditions stipulated on the website. If you are under 18, you must let your parent/guardian know about Voon & Daughters Pte Ltd’s privacy policy.

We may modify our Terms & Conditions from time to time. Any changes to the Terms & Conditions made after you have placed an order will not affect that order unless we are required to make the change by law; of which you will be notified via email or telephone.

We reserve the right to refuse service to anyone for any reason at any time.

If you do not agree to any of our Terms & Conditions and to any change/s to our Terms and Conditions, then you must immediately stop using our Site.

REGISTRATION

In order to purchase from Voon & Daughters or to use some of the services and/or features made available to you on this Site, you will need to register, in which you are required to provide all information about yourself that is true, accurate, current, and complete. Should any of your registration information change, please notify us immediately at the following e-mail address hello@voonanddaughters.com. We may also change registration requirements from time to time.

The account password you provide should be unique and only known to yourself. If you noticed any breach of security or unauthorised use of your account, you must notify Voon & Daughters immediately.

Please note that the information you provide of yourself (not including credit card information) may be transferred unencrypted and/or involve transmissions over various networks; and/or may be changed and adapted to technical requirements of connecting networks or devices.

Credit card information is always encrypted during transfer over networks.

Please refer to our Privacy Policy for information on how we use your data.

MAKING A PURCHASE

In order to make purchases on the Site you are required to provide personal information that are real and true, and this include your name, contact details, e-mail address, billing and delivery addresses, any other personal details as requested. Furthermore, you will be required to provide your payment details that are both valid and correct and you confirm that you (the purchaser) are the person referred to in the Billing Information provided.

The Site is available only to users who meet the Voon & Daughters terms of eligibility: (a) they who have been issued valid credit/debit cards by banks acceptable to Voon & Daughters; (b) whose applications are acceptable to Voon & Daughters and (c) who have authorised Voon & Daughters to process a charge or charges on their credit/debit cards in the amount of the total purchase price for goods which the user/s purchased. Products/merchandise purchased by you are ONLY for personal or gift use. Commercial use of the products is strictly not allowed.

In addition, Voon & Daughters reserves the right to restrict multiple quantities of an item being shipped to any one customer and/or address.

By making a purchase, you expressly authorise us to perform credit checks and where Voon & Daughters feels necessary, to pass on or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports, to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/ debit card authorisation and to authorise individual purchase transactions.

Furthermore, you agree that we may use the Personal Information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Please refer to our Privacy Policy for further information on how we use your information.

ACCEPTANCE OF YOUR ORDER

Once you have made your selection/s and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Once we have accepted your order, you, the purchaser has therefore entered into a sale contract with Voon & Daughters.

Unless you cancel your order, acceptance of your order and completion of the sale contract between you and Voon & Daughters will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Singapore.

Neither our third party payment processor nor our nominated courier nor any third party has the authority to accept an order on behalf of Voon & Daughters.

We reserve the right not to accept your order in the event: (a) that we are unable to obtain authorisation for payment, (b) that shipping restrictions apply to a particular item, (c) that the item ordered is out of stock, (d) does not satisfy our quality control standards and therefore withdrawn, and/or (e) that you do not meet the eligibility criteria set out within the Terms & Conditions.

We may also refuse to process and accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from the Site.

Whilst every effort is made to make sure all details on our website are accurate, we may from time to time discover an error in the pricing/description of products. If we discover an error in the pricing/ description of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfill an order for a product that has been advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as possible. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.

PAYMENT

Payments are made by Visa and MasterCard on the Site. Voon & Daughters’ Site is PCI-DSS compliant and therefore the purchaser’s sensitive data will not be stored. All transactions require a One-Time Password (OTP) acknowledgement before the bank will process the transaction. This 3D Secured feature is verified by Visa and Mastercard® SecureCodeTM.

Payment will be debited and cleared from your account upon dispatch of your order by us.

If the issuer of your credit/debit card refuses to authorise payment to Voon & Daughters, we will not be liable for any delay or non-delivery.

We take reasonable care to make sure our Site is secure, and in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.

ORDERS AND RETURNS

All orders are subject to acceptance and availability, and items in your shopping cart are not reserved and may be purchased by other customers. Voon & Daughters offers products for sale that are in stock and available for dispatch, except for our range of bespoke furniture.

We offer a 7- day return policy. All returns must be in original packaging. We cannot accept returns on products that are not in their original packaging. We will not accept returns after 7 days from receipt of delivery. Voon & Daughters is not responsible for the return postage costs, this cost is the responsibility of you, the purchaser.

All shoes should be returned unworn, with umarked soles and surfaces and have to be deemed in full-price re-sellable condition in their unspoiled original packaging. Please handle light-colored shoes carefully if you are still deciding whether you will be keeping the item.

All garments should be returned unworn, unwashed and have to be deemed in full-price re-sellable condition in their unspoiled original packaging. Please handle light-colored garments carefully if you are still deciding whether you will be keeping the item.

All bags should be returned unused and unsoiled and have to be deemed in full-price re-sellable condition in their unspoiled original packaging. Please handle light-colored bags carefully if you are still deciding whether you will be keeping the item.

All products should be returned unused and unsoiled and have to be deemed in full-price re-sellable condition in their unspoiled original packaging. Therefore, we recommend that the purchaser take reasonable care in unwrapping the products/merchandises.

If the returned product fails to meet the above criteria, Voon & Daughters reserves the rights to withhold any refunds or credits. If the same damaged product is to be re-delivered back to the purchaser as Voon & Daughters is unable to accept the condition the product is returned in, the purchaser will be required to pay the extra delivery charge.

Please note that Voon & Daughters will only issue refund for the price of the item/s purchased, minus the shipping charges. If your order is entitled to free shipping, we may deduct the shipping charges incurred by us, from the refund you are entitled to, before returning the remaining amount to you.

In the unlikely event that your product arrives damaged, please email us a photo of the defect/s within 48 hours and we will get back to you.

There is currently no return policy for international orders.

There is no return policy for bespoke furniture.

FAULTY GOODS

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within three months of purchase, in accordance to the Consumer Protection (Fair Trading) Act of Singapore. Please note that items that have been damaged as a result of wear and tear are not considered to be faulty; nor are products that have been damaged due to the client’s lack of experience in proper handling. This is especially true in the case of the installation of wall hooks that require the expertise of a proper tradesman or carpenter.

SALE

All sale merchandise cannot be returned or exchanged.

DELIVERY

We require a signature for any goods delivered, at which point, the responsibility for the purchased goods passes onto you, the purchaser. If you have specified a recipient who is not you for delivery purposes (for example as a gift or your authorised signatory in your absence) then you accept that evidence of a signature by them (at that delivery address) is evidence of delivery and fulfillment by Voon & Daughters, and transfer of responsibility from Voon & Daughters to the receiver/purchaser.

Please note that we aim to dispatch all orders within 36 hours, or 72 hours during sale periods. Estimated delivery times are to be used as a guide only and commences from the date of dispatch.

Voon & Daughters is not responsible for any delays caused by Aramex and/or Singpost, other couriers we used, or destination customs clearance processes in the event of an international order.

PROMOTION AND DISCOUNT CODES

Promotion and discount codes are non-transferable and cannot be exchanged for cash or store credit. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published.

To input discount code, simply click on the "View All" button before clicking on the "Proceed to Purchase" button.

INTELLECTUAL PROPERTY RIGHTS

Your use of the Site and its contents grants no rights to you in regards to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including Voon & Daughters Software and all HTML and/or other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property regulation and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorised by Voon & Daughters and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

CONTENT OF THE SITE

In addition to the Intellectual Property Rights mentioned above, "Content" is defined as any graphics, photographs, all image and audio rights, or text on this Site. Voon & Daughters tries to ensure that the information on this site is accurate and complete but does not promise that Voon & Daughters’ Content is error-free.

Voon & Daughters does not promise that the operational aspects of the Site or Voon & Daughters’ Content will be error free or that this Site, Voon & Daughters’ Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed onto the mobile devices and/or computers and/or laptops they use.

By posting you agree to be solely responsible for the content of all information you contribute. You also grant to Voon & Daughters the right to use any content you provide for its own purposes including re-publication in any form or media. Comments may be moderated and may take up to 72 hrs to be displayed but Voon & Daughters does not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts, please email hello@voonanddaughters.com.

COLOURS OF MERCHANDISE

We have made every effort to display the colours of our products that appear on our Site as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your device's display of a colour will be completely accurate. In case of uncertainty, please email hello@voonanddaughters.com for further clarification. While we aim to respond to such queries as soon as possible, Voon & Daughters will not be held liable if the said product is sold while correspondence is in progress.

PRIVACY POLICY

At Voon & Daughters, we respect the privacy rights of its online visitors ("you", "your", "yours") and recognise the importance of protecting the information collected about them. By visiting voonanddaughters.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms & Conditions.

By registering on voonanddaughters.com, you are consenting to the collection of your personal data.

If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfill your order. We use a PCI-DSS compliant payment gateway, therefore purchasers’ sensitive data will not be stored. All transactions requires a One-Time Password (OTP) acknowledgement before the bank will process the transaction. This 3D Secured feature is verified by Visa and Mastercard® SecureCodeTM.

Additionally we may also obtain information relating to you (the purchaser) as a result of authentication or identity checks.

Sometimes we may ask for your telephone number. This number may also be given to our courier for delivery services.

All details collected on Voon & Daughters' Site are solely to allow us to process your order/s and to let you know the status of your order.

Our site uses cookies (very small files that are sent by us to your computer or other access device) which we can access when you visit our site in future.

By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future. If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

Voon & Daughters may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your personal information to fulfill and deliver your orders and manage your account. The personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Your personal information may be transferred (within or outside Singapore) where there is a legal obligation to do so, to any relevant government, judicial and/or regulatory body. We may also use your personal information to send you marketing updates of Voon & Daughters but only ever in accordance with your preferences. We do not sell your personal information to third party marketing companies. We may also use your personal information for our internal studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.