The Tennessee Department of Human Services (TDHS) is located in Nashville, TN. Serving 2 million Tennessee residents, TDHS offers a variety of State benefits for citizens of Tennessee including Child Care, Family Assistance, and Disaster Relief.

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A devastating tornado struck Nashville on March 3, 2020. Following the disaster, the outbreak of COVID-19 put the country in a national emergency. COVID-19 relief efforts began on March 12, 2020. In this emergency situation, TDHS was in need of a solution to support and improve the lives of Tennessee citizens during these difficult times.

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In an effort to support the state of emergency around both the tornado and COVID-19, Pharicode was able to quickly design, build, and implement a solution for the State of Tennessee. Within 72 hours, the Pharicode team and state of Tennessee DHS employees worked around the clock to deploy the Emergency Case Assistance application on March 16, 2020. Because of COVID-19, the self-service portal and the ability to apply remotely became a critical overnight requirement.

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Learn more about these custom applications and solutions by downloading the Customer Success Story.