"Left the dealership feeling like a member of the Falcone family! "

Falcone repairmen received a part for the exhaust system on my car and replaced it. Unfortunately additional adjustments were needed because the part did not eliminate the exhaust fumes I was being exposed to while driving. My service man, Steve Halloran, personally picked me up instead of the normal shuttle driver. During our drive back to the dealership, he explained the repair status to me and that the car we were driving in was being loaned to me for my trip back home due to the new repair modifications required to fix the exhaust leak. Before we returned to the dealership, we discussed the loaner car and any concerns I had regarding utilizing it. Bottom line: I was treated with mutual respect by all parties involved with the repair of my car and left the dealership feeling like a member of the Falcone family!