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This package is the Rescue and Recovery Critical Patch program to fix the Application Error: "R2R.exe has encountered a problem and needs to close." error that occurs after applying Windows Update (KB917422).

The cause of this error message is an incompatibility between Microsoft Windows Update KB917422 and Rescue and Recovery 3.10.0017 or 3.10.0022.

Additional information

Downloading the package

Click the file links to download the files from the Web page.

When prompted, select a drive and directory in which to save the downloaded files.

Installing the package

Log on to your system using an operating system account with administrative privileges.

Click Start, select Find or Search, then click Files and folders.

Type rnr31cp5.exe in the search field, then click Find Now. This will locate the file you just downloaded.