Featured Articles

What are they?

Limited Edition rooms are rooms that are open for a specific amount of time to cover a season or event. They often come with special one-off features and a range of new customizable options.

We recommend that you watch the instructional video that we release with each new Limited Edition room, it will give you all the information on what's new. The instruction video will be shown to you, for the first 3 times you enter the new room. After that you can access it, in game by clicking the button below the light bulb.

How do I find the current Limited Edition room?

Limited Edition rooms can be found on the start screen via the rooms logo. You can also navigate to the current limited edition room by clicking left on the carousel.

How long are Limited Edition rooms open for?

There is no pre-defined set of time for Limited Editions to be open. We always give you enough time to complete achievements and build up your neighborhood collections. Detailed information on the availability of the Limited Edition rooms can be found on the Bingo Lane Fan Page.

The current Limited Edition room is: Christmas!

Join us in the Christmas room for a limited time only. There's unique Wonderballs, houses and collectibles, and a brand new Neighborhood to complete!

How do I Bingo in the Christmas room?

Daub a path to the present to bingo!

What are the Christmas room Wonderballs, and how do they work?

The Abominable Snow-Ball - spot him and he will throw snowballs at your cards, daubing one number on each for free!

The Reindeer Ball - daub this dudes number and you will receive a free powerup at the end of the round!

The Santa Ball - this jolly fella will give you free tickets at the end of each round he appears!

What are they?

Limited Edition rooms are rooms that are open for a specific amount of time to cover a season or event. They often come with special one-off features and a range of new customizable options.

We recommend that you watch the instructional video that we release with each new Limited Edition room, it will give you all the information on what's new. The instruction video will be shown to you, for the first 3 times you enter the new room. After that you can access it, in game by clicking the button below the light bulb.

How do I find the current Limited Edition room?

Limited Edition rooms can be found on the start screen via the rooms logo. You can also navigate to the current limited edition room by clicking left on the carousel.

How long are Limited Edition rooms open for?

There is no pre-defined set of time for Limited Editions to be open. We always give you enough time to complete achievements and build up your neighborhood collections. Detailed information on the availability of the Limited Edition rooms can be found on the Bingo Lane Fan Page.

The current Limited Edition room is: Snow Queen

Join us in the Snow Queen room for a limited time only. There's unique Wonderballs, houses and collectibles, and a brand new Neighborhood to complete!

Common Issues

There are a range of issues that can affect your connection to Bingo Lane. More frequently than others it's the users internet connection. However, on the rare occasion that it is an issue with the Bingo Lane servers, information can be found on the Bingo Lane Community Fan Page, here: https://www.facebook.com/BingoLane

When playing on a laptop or computer, there are multiple things you can try if you're having regular connectivity problems. Firstly, and most easily, we recommend that you completely shut-down and restart your computer or laptop AND restart your internet router. Information on how to do this can vary between hardware, so please consult any documentation you have before attempting. Surprisingly, more often than not this can fix a whole range of connectivity issues you may be experiencing.

Another great tip for increasing your connectivity is to sit as close to your internet router as possible. Obviously we want you to be comfortable when you play, but consider where you are and where your internet router is. Open any doors between you and the router, and try to reduce the amount of electrical equipment that is turned on in the vicinity too.

If you continue to experience problems, we recommend that you use the free web browser Google Chrome to play Bingo Lane. All of our functions are fully supported on this platform. You can download this browser from the following link: https://www.google.com/intl/en/chrome/browser/

Once installed, visit the Bingo Lane Fan Page as normal and open the app. You should notice smoother and more efficient gameplay.

If you are already using Google Chrome, in order to ensure the games are running at their optimum levels, we would strongly recommend that you 'clear your cache' this is a technical term for doing a little bit of housekeeping. Over time there is a possibility that the game and your profile becomes out of sync with our server. Information on clearing your cache in Google Chrome can be found here: https://support.google.com/chrome/answer/95582?hl=en-GB

When following the above instructions be sure that you tick 'Empty the cache' and 'Delete cookies and other site and plug-in data'.

If you still continue to experience connection problems after attempting all of the above steps, we recommend that you contact, firstly the manufacturer of the device you’re playing on and secondly your Internet Service Provider (ISP). It’s also a good tip to check your ISP’s web page to check if there are any current issues with their service.

Unfortunately the Customer Service team is unable to refund tickets that are lost as a result of connectivity problems. We are sorry for any disappointment that this causes.

There are a range of issues that can affect your ability to play Bingo Lane. Before you contact our Customer Support team, we strongly recommend that you read through and action all the points here that apply to the system for which you're playing the game.

If you need further assitance please send our Customer Support team a message from the bottom of this page, quoting which steps below you've tried.

Most errors which occur can be resolved by refreshing your browser window. You can do this by pressing the F5 key on your keyboard, or by clicking the ‘Refresh’ button in your browser’s window. This will reload your game and may resolve the issue for you.

Please note that we also recommend only running one Flash game at a time. Multiple Flash games may cause problems in loading and can also cause visual display errors, showing incorrect information such as game wins on screen.

If you have attempted the above and are still unable to load our games, then we would strongly recommend clearing your Temporary Internet Files (‘TIFs’) and Cookies. This is a quick and easy process and should take no more than a minute or two to complete.

Before you begin, please close down any game windows currently open. This will ensure no outdated information from our games is stored on your Browsers memory.

We’ve included some step-by –step instructions below which will guide you through the process of clearing your TIFs and Cookies.

4. Select the top four boxes & select beginning of time from the drop down box

5. Click Clear browsing data.

6. Close Chrome and re-open it.

Internet Explorer:

1. Click on the “Safety” menu on the top right of your browser. (Shield button)

2. Select “Delete Browsing History”.

3. Tick Temporary Internet Files, Cookies & History.

4. Un-tick Preserve Favourites website data and all other boxes.

5. Press Delete

6. Close Internet Explorer and re-open it.

Firefox:

1. At the top of the Firefox window, click the Firefox button, go over to the History menu and select Clear Recent History. (if you don’t see the Firefox button, click Tools > Clear Recent History)

2. Select “Everything” from the “Time range to clear”.

3. Press the “v” next to Details.

4. Tick Cookies, Cache & Active Logins.

5. Press Clear Now.

6. Close Firefox and re-open it.

Safari:

1. Choose Safari > Preferences, and then click Privacy.

2. Click Details.

3. Click Remove All.

4. When you finish removing websites, click Done.

5. Close Safari and re-open it.

After you have completed the steps above, restart your browser and try to load the games again.

If this still does not resolve the technical issues experienced in accessing our games, you may need to ensure that you are running a clean installation of the Flash plug-in.

You can do this by going to the ‘Start’ Menu, clicking ‘Control Panel’ and then selecting ‘Internet Options’. Here you will see a section in the middle of the window called ‘Browsing History’ which has two buttons - ‘Delete’ and ‘Settings’. Please click the ‘Settings’ button and then click ‘View Objects’. Click on the shockwave flash object and delete it. You will then need to re-install it by following these instructions at http://get.adobe.com/flashplayer to install a new version of Flash.

Once you have successfully installed a new version of Flash, please reload our games to see if your loading issues have been resolved.

Firstly, we recommend that you check for updates to the app. We may have released a newer version of the game while you have been playing. Generally, the app will prompt you automatically to update and complete this process instantly. To do this you need to minimize the game by clicking the iPad or iPhone ‘Home’ button once.

Navigate to the ‘App Store’ (this is a blue symbol with a white A, made from a pencil, ruler and paintbrush). The App Store application is a standard Apple app, which is available on all devices.

Tap to open the App store, look to the bottom right hand side, and you will see an icon called ‘Updates’, tap on Updates. This screen is sorted by apps that need updating (at the top), followed by all your other installed apps (below). If the app is in the ‘Awaiting Update’ then tap the ‘Update’ icon to begin the process.

We also recommend you look for a ‘Software Update’ for your device. This can be done by going to the ‘settings’ icon, tapping on ‘General’ and then finally tapping on ‘Software Update’. This will automatically check your device for any new updates, and apply them.

If you are noticing performance issues while playing our games on your iOS device, we recommend that you check which programs you have running. Running multiple programs can affect the performance of our game. Click the ‘Home’ button twice and your game will minimize, you’ll be presented with all the applications you have open in a carousel, which you can swipe through to select. If you swipe UP on an open app it will force it to close. We recommend that you run the app with the fewest amount of other apps open in the background.

Phones and Tablets

We know that there's a great demand for mobile gaming right now, and a lot of our players have asked us this question!

Currently there is a full feature version of Bingo Lane available on Facebook and iPad.

There's also a light version available for iPhone, Kindle and some Google devices. The light version of Bingo Lane does not include any limited edition rooms or the Bingo Lane Vegas.

As there are so many of these devices, it's difficult for us to tell you if the game is available on your device. However, if you navigate to our homepage on your device it will tell you if the game can be downloaded.

We recommend that for the best Bingo Lane experience that you play on either Facebook or iPad. We'll announce any new developments about mobile gaming on our Facebook fan page, so keep an eye out for further information!

Game Guide

What are they?

Limited Edition rooms are rooms that are open for a specific amount of time to cover a season or event. They often come with special one-off features and a range of new customizable options.

We recommend that you watch the instructional video that we release with each new Limited Edition room, it will give you all the information on what's new. The instruction video will be shown to you, for the first 3 times you enter the new room. After that you can access it, in game by clicking the button below the light bulb.

How do I find the current Limited Edition room?

Limited Edition rooms can be found on the start screen via the rooms logo. You can also navigate to the current limited edition room by clicking left on the carousel.

How long are Limited Edition rooms open for?

There is no pre-defined set of time for Limited Editions to be open. We always give you enough time to complete achievements and build up your neighborhood collections. Detailed information on the availability of the Limited Edition rooms can be found on the Bingo Lane Fan Page.

How do I find out the current featured room?

In-game the current featured room can be found on the main lobby screen with a 'new' banner attached to it. To find out more information on the current featured room there is a featured article at the top of the FAQ page which will explain in detail all of the game's mechanics.

What are permanent feature rooms?

As well as our limited edition rooms, which are independantly themed or seaonally themed we also currently have two permanent feature rooms. These are the Blackout room and the Vintage room.

These rooms are always open and you can play in them at any time. There are no level requirements, so you can play with friends new and old. The idea of our permenant feature rooms is that it provides a different bingo experience to our standard rooms.

The Blackout room:

How do I Bingo in the Blackout room?

Just like a normal room, you can daub a number when it's called. Your main objective is to clear your whole card (every square) and reveal the design behind it. Once revealed the Bingo button will activate and you can Bingo

What are the Blackout Wonderballs, and how do they work?

The Dragon Ball: this powerful numbered Wonderball, when daubed will award 4-5 daubs on your card.

The Ninja Ball: this non-numbered Wonderball hides in the ball tube, disguised as another number. (You will not see him until the number is called) He will award you with a single coin, ticket or powerup prize.

The Blossom Ball: this non-numbered Wonderball, will randomly daub another 2 squares on any cards you are playing, for free.

Extra Features: Blackout Challenges

Exclusive to the Blackout room is our feature called Challenges. It's a comprehensive way to keep you winning prizes as you play. There are 5 levels of difficulty, each level has 5 Challenges and each Challenge has 3 tasks.

Tasks include a range of different Bingo Lane activities, from daubing squares, to earning coins. Each Level you complete unlocks rewards with a massive prize for finishing all 5.

The Vintage room:

How do I Bingo in the Vintage room?

The Vintage room is designed to give you a break from our standard rooms, and our fast-paced feature rooms. It's bingo how it used to be! There are still the standard win lines, but Powerups, Wonderballs AND Jokers have been completely disabled for everyone.

Wait for your number to be called and daub it. That's it! When you have completed a win line you can hit the bingo button to lock it in.

The payouts are the same as all our other rooms, and you can still change your ticker wager like other rooms too.

What is bingo?

Bingo is a game played by people of all ages, all over the world. There are several variations of the game. Bingo Lane is an online version of American bingo, and we think you’ll find it a blast to play!

In a game of American bingo, each player is given one or more cards. Each card is divided into 25 squares — five vertical columns, and five horizontal rows. Each of the five columns is labelled “B”, “I”, “N”, “G” and “O”, from left to right. A randomly chosen number appears in each square, with lower numbers appearing towards the left of the card, and higher numbers to the right. The middle square is a “free square”, and is left blank.

During a game of bingo, a person called a “bingo caller” calls out numbers, which are drawn at random. If a called number appears on a player’s card, that player marks it, usually with a special pen, to show it’s been called. This is called “daubing” or “marking” a square.

The object of the game is to complete a pattern of daubs on one or more of your bingo cards — usually a straight horizontal or vertical line of five numbers. The first player to complete a pattern and call “bingo” wins, though the game may continue until several bingos have been called, if a game has multiple prizes.

What is Bingo Lane? How is it different to normal bingo?

Bingo Lane is different to regular bingo in several ways. While the main gameplay of Bingo Lane is identical to standard American bingo, there are extra features which make it even more exciting:

Bingo Lane has themed game rooms — you can unlock more rooms by leveling up. Stick with your favorite, or mix and match your games!

Bingo Lane has Wonderballs — these have a special effect on your cards, if you can mark them off!

Bingo Lane has powerups —these boosts help you get a faster bingo and win more prizes!

Bingo Lane cards have Bonus Squares — there are prizes tucked behind some of the numbers on each bingo card. If you mark those numbers, you’ll get the bonus prize!

Bingo Lane’s “neighborhood” feature lets you collect special items to fill your house, and then sell it for prizes! The more you play, the bigger and better your houses can be!

As a Facebook game, Bingo Lane lets you play with people from around the world. Compete for bingos, earn achievements, send gifts and trade items with your friends — and invite more to play!

What are the Bingo Lane “rooms”?

You begin a game of Bingo Lane by choosing a room to play from the Lobby screen. Some rooms are locked (they can't be played yet). You also need to be at a certain level to play in most Bingo Rooms (see the section called "What is XP?" below).

What type of rooms are there?

There are TWO types of rooms in Bingo Lane. Standard rooms and Limited edition rooms. The standard rooms can be found in the MAIN LOBBY tab. These include a range of exciting themes and features. Features change depending on the room, so make sure you try them all out!

Limited edition rooms can be found in the FEATURE ROOMS tab (Feature Lobby on iPhone and iPad). These exclusive rooms open for a set period of time, they will be themed on the time of year or a special event. The best place for information on limited edition rooms is the Bingo Lane Community Fan Page!

There are currently FIVE standard rooms in Bingo Lane:

Las Vegas (available immediately)

Hawaii

Space

Hollywood

Flower Power

Each new room has a different theme, and gives better payouts for bingos. Be warned: the patterns you need to win a bingo can CHANGE between rooms — it pays to stay sharp! Make sure to pay attention to the pattern key before you start your game.

How do I start playing?

To start playing your first game, you can follow these steps:

When the game has loaded, choose the Las Vegas room from the Lobby, and click “PLAY”.

Choose the number of cards you want to play with (1, 2, 3 or 4), and wait for the round to begin. The more cards you play, the better your chances of getting a bingo, but you’ll have to work harder to mark all the numbers!

Wait for the numbers to be called, and then mark them off on your cards. The last EIGHT numbers called will be displayed above your bingo cards, so you can catch up if you miss any being called.

How do I win?

At the bottom of each of your game cards, there is a “BINGO” button. The button will flash if you have a valid bingo, and you can call “bingo” by clicking this button — if you’re the first, you’ll win the best prizes!

After a player wins the first bingo, the game will continue so that other prizes can be awarded for the next bingos called. The earlier you call bingo, the bigger the prize. Be careful, though: if you call bingo incorrectly, your card will be LOCKED for a period of time, and you won’t be able to daub numbers until it unlocks again!

What are Wonderballs? What types are there?

Sometimes a Wonderball will be called during your bingo game. Wonderballs are animated characters, that have special abilities. Some are numbered, and some are non-numbered and they can have some really cool effects on your game!

Here's an explanation of a few of our Wonderballs:

More information on the Wonderballs for the room you're in can be found in the tooltip of the room lobby. Check them all out!

The Neighbor Ball is numbered. When you daub her, she'll daub a single square adjacent to the one she's in at random, for free!

The Random Ball is numbered. When you daub him he'll randomly daub any other square on the card, for free!

The Comet Ball: found in the Space room is a non-numbered Wonderball. When he's called from the ball tube he'll rain down 1 free random daub per card!

What are Bonus Squares?

On some Bingo Lane bingo cards, there are Bonus Squares. There are prizes hidden behind the numbers on these squares. If you mark a Bonus Square, you’ll get the prize — simple!

There are currently three types of Bonus Square:

The Coin Square gives you extra coins when you mark it.

The Treasure Square gives you a Treasure Chest when you mark it.

The Instant Win Square does exactly that — if you mark this number when it’s called out, you’ll win a bingo immediately! These squares only appear when you use the Instant Win powerup

How does the 'Joker daub' work?

When you're ONE AWAY from getting a bingo you'll be given the option to purchase a joker! If you have enough coins (minimum 7,500) the bingo button will turn pink and the price for the joker will appear next to it. When you click the pink button the cell highlighted will be instantly daubed and your bingo will be locked in.

Joker daubs are limited to ONE PER CARD and the price increases after each use! If you're after an elusive item, or just looking to level up fast — use the Joker daub!

What does the 'Hint' feature do?

If you click the light bulb icon during a round of bingo, you’ll be able to buy a Hint. When you buy a Hint, all of the numbers that you’ve missed will be highlighted, so that you can mark them off.

What is XP?

“XP” is short for “experience points”. You earn XP for correctly daubing numbers and calling bingo. When you’ve earned enough XP, you’ll “level up”, e.g. move from Level 1 up to Level 2.

Leveling up lets you unlock new game rooms to play in. Each time you level up, it’ll take you more XP to reach the next level … and the more you play, the more experience points you’ll earn!

What are Treasure Chests? How do I get them?

Treasure Chests contain prizes! You can get them by marking Treasure Squares on your bingo card. By opening a Treasure Chest you’ve received, you can be rewarded with coins, keys, powerups, neighborhood collectibles and if you’re really lucky, tickets.

There are THREE types of chest — Gold, Silver and Bronze. If you collect a Treasure Chest during a round of bingo, you’ll get to open it at the end of that round. You use keys to open Treasure Chests, but be warned: the more valuable the chest, the more keys you’ll need to use to unlock it!

If you don’t have any keys, or you want to save your keys for later, you can choose to open Treasure Chests with coins too. This is more expensive, though, so it's best to have keys ready in advance!

What are coins?

Coins let you buy items in the Store, Joker Daubs and Hints, and powerups that appear during bingo games. You can also buy collectibles to complete houses in your neighborhood.

What are tickets?

Tickets are used to buy bingo cards. You use bingo cards to play the game. It costs a different number of tickets to buy cards in each Bingo Lane room: the higher the level of the room, the more tickets it will cost, and the bigger the prizes you can win. Tickets can be bought from the store or by clicking “Get More” on the top bar.

You can win tickets by scoring a bingo in a game, and if you're running low, you can request more tickets from your Facebook friends (you need to be connected to facebook to do this).

What are keys?

Keys are used to open Treasure Chests — unlocking the prizes they contain! It’s best to keep a few handy, so that you can open all your chests without needing to spend extra coins.

What are powerups? What types are there?

Powerups are items that improve your chances of getting a bingo, or your prizes. By using them wisely, you can dramatically increase your bingo winnings! You can store powerups for later use, and purchase packs of them in the Store.

Each time you daub a number correctly, the powerup meter will “charge up”. It takes 3 correct daubs to fully charge the powerup meter, and once it is fully charged one of your powerups will appear in the meter. Click the powerup to use it.

If you don’t have any powerups stored, you’ll be able to buy a powerup with coins and use it immediately. However, this is a little more expensive than buying powerups in advance.

There are SEVEN different powerups you can use in your games:

The Double Payout powerup doubles the coins and tickets you win for getting bingos in the current round.

The Double XP powerup doubles the XP you earn in the current round.

The Single Daub powerup adds ONE free daub to a random square on each card you’re playing with in the current round.

The Double Daub powerup adds TWO free daubs to each card you’re playing with in the current round.

The last three powerups add Coin Squares, Treasure Squares or Instant Win Squares to your bingo cards. Pay close attention to where they land!

The Double Payout and Double XP powerups apply to bingos you win after you use the powerup.

The following powerups can only be used once per round:

Instant Win

Treasure Chest

Double XP

Double Payout

You can see how many of each powerup you currently have by visiting the Profile tab.

NOTE: It's possible for the game to ask you to buy powerups while you still have a number of them left. If you only have single use powerups in your inventory and you use one in a game, the next time your powerup bar is ready you will be asked to pay for a powerup.

So you can continue playing throughout the day, if you are below your ticket threshold, we’ll give you 1 ticket for free every 15 minutes, even if you're offline! If you cannot wait to receive another ticket, you can choose to buy more. Or, if you're connected with Facebook, you can ask your friends to send you tickets.

Your ticket threshold is dependant on player level, keep an eye on your tickets as you level up and you may see an increase. We are unable to give information out as to what level ticket thresholds change as this information is subject to change. The maximum amount of tickets you can accept in one day is 25.

How do I get more coins?

You can get more coins by:

Buying them from the Store

Getting a bingo

Special Wonderballs

Leveling up

Finding them in Treasure Chests

Filling a house with collectibles and selling it

Correctly daubing Coin Squares on your card during a game

Trading in collectibles in the Store

Earning achievements, or from achievements your friends have shared with you

What are neighborhoods and houses?

Each of the Bingo Lane game rooms has an associated neighborhood — complete with houses! There are FOUR houses in each neighborhood, each one more luxurious than the last. When you play Bingo Lane, you can win items to put in your houses ... and then sell the property for prizes!

When you unlock a new game room, you unlock the first house in its neighborhood too. You won’t be able to access houses in neighborhoods you haven’t unlocked.

The next house is unlocked only once your current house has been sold. For example, when you sell the “Satellite” house in the Space neighborhood, you’ll unlock the “Space Ship” house.

Selling houses is automatic, and happens as soon as you finish filling the house with all of its collectibles. When a house is sold, all collectibles in the house are sold with it, and you’ll receive a bonus of coins, tickets and other goodies!

The fourth house of each neighborhood is the final house. When you sell this house, the collectibles will be deducted from your inventory and you’ll receive your reward as normal ... but you can sell the final house as many times as you like, receiving the reward each time, as long as you have enough collectibles!

What are collectibles?

Collectibles are items you can win during a game of bingo that go in your houses. Collecting all the items in a particular house lets you sell the house, and earn prizes!

You can get collectibles by:

Finding them in Treasure Chests

Buying them in the Store (though not all collectibles are for sale!)

Asking your friends to gift them to you (though not all collectibles can be gifted!)

Scoring a bingo on a card with a Special collectible

If you’re short on coins, you can sell individual collectibles. You can do this at any time. Simply click the item in your house, and then click “Trade this item for coins”.

How do I put collectibles in a house?

When you get a collectible, it’ll be added to your inventory. You can only view items in your inventory that are on display in the house you are currently collecting for. If you gain a collectible that is only for a larger house you haven’t unlocked yet, the item will still be added to your inventory but you won’t be able to view it until you reach that house.

Each collectible is tied to the game room of the same theme. For example, you can’t win an item for your Hawaii house in the Las Vegas room.

You need a certain number of items to complete each house:

The first house contains FIVE items

The second house contains TEN items

The third house contains FIFTEEN items

The fourth house contains TWENTY items

For each new house, you’ll need to collect the items you collected before, plus the new items from that house. You can have more than one of each collectible in the same house. If you have more than one of an item in a house when you sell it, the item will carry over into your new house.

If you’d like to request an item from your friends, simply click on the "shadow" of the item and then select “Request”. You’ll be able to choose which friends you request the item from. Requesting an item sends that player a message that you need the item. If they have one spare, they’ll be able to gift it to you!

What are Special Items?

For every neighborhood, there are FOUR Special Items to collect. You’ll need one of them for the first house, two for the second house, and so on. The stars displayed above your house show how many Special Items you need in total, and how many you have collected so far. Special Items are rare collectibles that can’t be found in Treasure Chests or in the Store. You can only get them by winning a bingo on a card that shows the Special item next to the “BINGO” button.

Special Items can't be purchased in the Store or gifted to friends.

What are achievements?

You can earn achievements for completing certain tasks or passing milestones while playing the game. Some examples are:

Winning a bingo in the first six balls called

Winning 20 keys

Selling 6 houses

Sending 500 gifts

Just like Treasure Chests, there are THREE types of achievement — Gold, Silver and Bronze. When you get an achievement, you’ll win a coin bonus. The more valuable the achievement, the bigger the coin boost!

You can see your progress on your achievements by clicking the Profile tab.

What about "sharing" achievements?

When you earn a achievement, you’ll be given the opportunity to share it with your friends. If you do this, it will appear as a link on your friends’ Facebook timelines. The first 10 of your friends to click this link will receive some bonus coins! Look out for your friends’ achievements on your timeline too!

What is Multistakes?

Multistakes is a way to use more tickets to earn bigger prizes while playing Bingo Lane. It is currently only enabled on iPad and Web versions of the game. You will find the option to change your ticket buy-in after you’ve joined a lobby and decided how many cards you’d like to play.

How does it work?

After you’ve picked the amount of cards you’d like to play, your next screen will ask you if you’d like to ‘use more tickets for bigger payouts’. You can increase your stake here. You’re given an estimated payout increment on this page too. Once you've selected the stake you want to play, you must hit the PLAY button to be placed into the next game.

How do the payouts work?

Payouts are calculated based on you getting a 1st place Bingo with 100 players in the room. As you increase your stake information on your payout is also provided. For example: you play 4 cards in Hawaii with max bet (80 tickets), if there are 100 players in the room and you get a 1st place Bingo, your payout will be 300 tickets, 29,000 XP and 75,000 coins.

Do I have to use Multistakes?

No, Multistakes is a completely optional feature that allows you to play with some more cards for a bigger reward. There’s obligation to use it, and players who do will have no advantage over any other player.

Where can I find the slot?

The Bingo Lane Vegas Slot can be found from the main menu. You will be required to download the slot to your client before if you have not played it before.

Will the slot use my Bingo Lane coins?

Yes. The Bingo Lane Vegas Slot will use coins from your current Bingo Lane balance. Wagers will be deducted and winnings will be added every time you spin.

How do I wager more coins?

On the bottom-left hand side of the main Vegas Slot screen there is a button named 'COIN SIZE'. This is where you can select the wager for each line that is played. Bingo Lane Vegas Slot is an 'all pays' slot which means every time you spin you play the maximum amount of lines, set to 25. For example, if you select a coin size of 10 your total wager (10x25) will be 250 coins each time you spin. For more information regarding wagers please refer to the 'PAYTABLE' which can be found via the button on the main Vegas Slot screen.

How do I win tickets?

Tickets can be won from the Bingo Lange Vegas Slot Bonus game. For more specific information regarding the total payout of tickets, please refer to the Paytable which can be found via the button on the main Vegas Slot screen.

How do I get more coins?

The Bingo Lane Vegas Slot does pay out in coins. Payouts are dependent on winning spins. More specific information regarding exact payouts can be found using the Paytable which can be found via the button on the main Vegas Slot screen. You can also purchase coins by pressing the yellow 'Plus' button next to your coin balance at the top of the screen.

How do I get to the Bonus Game?

When you spin in the Bingo Lane Vegas Slot some symbols in the main game will also have letters on them. If all the letters from the word 'BINGO' are present in a single spin, the Bonus Game is activated.

How does the Bonus Game work?

When you activate the Bingo Lane Vegas Slot Bonus Game a new screen will appear. You will be presented with a 5x5 bingo card style set of reels and be given 10 free spins. The objective of the Bonus Game is to achieve a Bingo in the traditional style. This can be done by triggering squares to be daubed gold. There are 3 Wild symbols which will each trigger daubing in their own way. If a gold Bingo line is achieved with free spins remaining then a multiplier will be applied to any more winning spins after it. For more specific information on how Wild Symbols work, calculation of payouts and win lines please visit the 'PAYTABLE', which can be found via the button on the main Vegas Slot screen.

How is the Bonus Round payout calculated?

The Bingo Lane Vegas Slot has a unique payout mechanic. As there are two currencies in Bingo Lane — coins and tickets — we convert some of the Bonus Round score into tickets. This is done at the very end of the Bonus Round. You payout will be calculated with this conversion included.

The maximum amount of tickets you can win in the Bingo Lane Vegas Slot is 50, and if you win enough points to convert them all into tickets, the rest will be awarded in coins. For some lucky spinners this can go into the ten's of millions! Good luck!

Where have my Bingo Lane coins gone?

The Bingo Lane Vegas Slot uses your current coin balance from the main game. When you place a wager in the Slot it will deduct coins from your current coin balance. The Bingo Lane Vegas Slot is an 'all pays' slot which means every time you spin you play the maximum amount of lines, set to 25. For example, if you select a coin size of 10 your total wager (10x25) will be 250 coins each time you spin. You can adjust the wager you are placing via the 'COIN SIZE' button located in the bottom left of the main slot screen.

The 'Wheel' and how it works

iPad and iPhone devices have their own special controls. You can use the 'Wheel' to navigate to all the basic functions that you find on the web version of Bingo Lane. Tap in the bottom left of the screen and the wheel will expand, giving you a set of options: Houses, Inbox, Gifts, Store and Profile.

The wheel allows you to navigate through bingo lane a lot quicker and easier. There is also the bar at the top of the app, this is where you can buy coins, tickets, keys and powerups.

The iPhone speed adjuster

You can adjust the speed at which you scroll through cards on the iPhone via the speed adjuster. Only one card will be displayed at once and the settings here will allow you to change between Low, Med and High speeds. Try different settings until you get it just right.

How can I personalise my game?

There are lots of ways to personalise your Bingo Lane experience. Daubers will let you mark your cards with a wide variety of shapes and symbols — you can mix and match, or choose your signature style! To buy a dauber, go to the Store, open the Daubers menu, and click the “BUY” button underneath the one you want to buy. Then, click the “USE” button to activate it. You can unlock new daubers every time you level up. Once you’ve bought or won a dauber, it’s yours to keep for good. If you want to switch to a different dauber, simply click the “USE” button beneath it, and it’ll become activated.

Avatars will replace your facebook profile picture (in-game only) with a specially designed Bingo Lane image! There are loads to pick from, and like daubers, others become available the more you level up! Available from the store, get yours now!

How do I turn off the sound in Bingo Lane?

Some players might want to play Bingo Lane with certain parts of the sound turned off, or maybe even mute the sound altogether. You can do this by clicking the yellow Settings icon (the gear-shaped symbol) on the right hand side of the toolbar.

You can individually mute background music, ball calls, and/or sound effects by clicking each option from the drop-down menu. If you choose to only mute one or two of these, the un-muted ones will continue to play.

Are there any other tips for playing Bingo Lane?

You can make sure you’re getting the most out of Bingo Lane by following these important tips:

Playing with more bingo cards gives you more XP, so you’ll level up faster … and it’s more exciting, too! It’s best to play with as many as you can.

Make sure you don’t run out of keys! Treasure Chests contain useful items that help you get ahead in the game, so it’s important to open them whenever you can.

It’s very important to pay attention to the pattern key displayed before you start a game. The pattern you need to win a bingo can change depending on the room, or on special occasions. Make sure you don’t mis-call and get locked out!

Using Joker Daubs strategically can give you a lightning-fast bingo!

Be diligent in sending gifts to friends — it all adds up, every day!

If you’re confused about any part of the game, or you’re having trouble playing for any other reason, you can read our FAQ, or get in touch with us directly. The Bingo Lane team will be happy to help!

Need further help?

Connecting to the Game

First, if you are having trouble opening Bingo Lane please update your Flash Player by visiting the Adobe Flash website at http://get.adobe.com/flashplayer/. You can also update your browser to solve many common issues — Bingo Lane works best on the most recent browsers available.

If this doesn't fix the problem, make sure your browser has JavaScript enabled by doing the following:

For Internet Explorer:

Launch Internet Explorer.

Open the "Tools" menu.

Select "Internet Options", to open the Internet Options dialog box.

Click the "Security" tab.

Click the Internet symbol (a globe).

Click the "Custom Level" button, to open the Security Settings dialog box.

In the Settings list, scroll down to "Scripting".

Under "Active Scripting", click the radio button to the left of "Enable", so that a colored dot appears in it.

Click "OK".

Close Internet Explorer and re-launch it.

For Firefox:

Launch Firefox.

Select "Options" from the "Tools" menu.

Click Content".

Check the "Enable JavaScript" checkbox.

Click "OK".

Refresh/reload your browser window.

For Safari:

Launch Safari.

Click the "gears" icon at the top right of your browser, and select the "Preferences" option.

Select the "Security" tab.

Check the "Enable JavaScript" checkbox.

Close the Preferences window.

Refresh/reload your browser window.

If you're using Google Chrome, you'll almost certainly already have JavaScript enabled already, so there's no need to worry about this.

If the game still isn't loading, you can try clearing your browser's cache:

For Internet Explorer:

Launch Internet Explorer.

Open the "Tools" menu.

Select "Internet Options", to open the Internet Options dialog box.

Click the "Delete button" in the "Browsing History" section.

Confirm by clicking on "Delete" in the popup.

Close Internet Explorer and re-launch it.

For Firefox:

Launch Firefox.

Select "Clear Recent History" from the "Tools" menu.

In the Clear Recent History pop-up, select "Everything" from the "Time" range to clear the drop-down list box.

Click "Clear Now".

Close Firefox and re-launch it.

For Google Chrome:

Launch Google Chrome.

Click the "menu" icon (the three horizontal bars in the upper-right corner of the browser window).

Select "Clear browsing data…" from the "Tools" section.

Check the boxes for the types of information you wish to delete. We recommend you select:

"Clear download history"

"Empty the cache"

"Delete cookies"

Click on "Clear Browsing Data".

Close the browser and re-launch it.

For Safari:

Launch Safari.

From the Safari menu at the top left of the screen, click "Empty Cache".

Most of the time, this is caused by your internet access being interrupted (for example, when your ISP "goes down"). Often, this error will say something along the lines of "The Page Cannot be Found". This is usually a temporary problem, and you can come back to play when your internet connectivity resumes.

Errors can also be caused by:

Server problems (where our systems, or the systems of third party companies that we use, cannot be accessed)

Connection problems (e.g. where you have slow or intermittent internet access)

Problems with your computer, for example certain programs running at the same time as our game, or very old computer hardware

In the vast majority of cases, waiting for your internet connection to "go back up" and/or refreshing the game page will allow you to access the game as normal. However, if this kind of problem occurs frequently, it might be worth speaking to our Customer Support team as they may be able to fix things for you. In particular, if you're using a wifi connection, your connection may drop depending on any interference, so make sure you're a suitable distance from your wifi router.

Wherever possible, we'll try to let you know about any issues that might cause you to be unable to play our game. Usually, we do this by posting on our Facebook fan page, so please keep an eye out for announcements!

While we make every effort to prevent our game from crashing, it's sometimes unavoidable. There are many things that can cause you to "Whoops!" out of our game. These include:

Server problems (where our systems, or the systems of third party companies that we use, cannot be accessed)

Connection problems (e.g. where you have slow or intermittent internet access)

Problems with your computer, for example certain programs running at the same time as our game, or very old computer hardware

In the vast majority of cases, waiting for your internet connection to "go back up" and/or refreshing the game page will allow you to access the game as normal. However, if this kind of problem occurs frequently, it might be worth speaking to our Customer Support team as they may be able to fix things for you. In particular, if you're using a wifi connection, your connection may drop depending on any interference, so make sure you're a suitable distance from your wifi router.

If your game stops loading before the loading meter gets to 100% (most commonly at 8%, 75%, or 85%), this usually means that we're having some trouble with our servers, or that one of our third party providers is having difficulty. In most cases, this lasts a very short time.

In these situations, it's usually possible for the majority of players to access the game, but in some instances downtime can affect everyone. If you're affected, please be reassured that there is nothing wrong with your computer, and that our technical team are hard at work to get you playing again.

Need further help?

Payments

If you believe you've been charged for coins or tickets you haven't received, please contact our Customer Support team and they will prioritize your ticket request, while being able to check your purchase history and balance.

Because Bingo Lane coins and tickets are purchased via Facebook's systems, in some cases we may need to refer you to Facebook's Help Center.

If you believe you've been charged for coins or tickets you haven't received, please contact our Customer Support team and they will prioritize your ticket request, while being able to check your purchase history and balance.

Because Bingo Lane coins and tickets are purchased via iTunes, in some cases we may need to refer you to iTunes Support.

If you believe you've been charged for coins or tickets you haven't received, please contact our Customer Support team and they will prioritize your ticket request, while being able to check your purchase history and balance.

Because Bingo Lane coins and tickets are purchased via the Google Wallet, in some cases we may need to refer you to Google Support.

If you believe you've been charged for coins or tickets you haven't received, please contact our Customer Support team and they will prioritize your ticket request, while being able to check your purchase history and balance.

Because Bingo Lane coins and tickets are purchased via Amazon, in some cases we may need to refer you to Amazon Support.

Need further help?

Facebook

If you change your Facebook password for any reason, it is important that you check the app settings for Facebook on your iPad or iPhone. You will need to update your password to be able to continue playing Bingo Lane.

If you launch the Bingo Lane app, try to log in and are presented with a blank screen, please check your password settings.

Unfortunately, these links are scams, and are not affiliated with Bingo Lane in any way. Many of these scams are designed to get access to your Facebook wall, or to get players to download harmful programs to their computers. Links for free coins, tickets or items posted by players in fan page comments, even by people you know, will usually be scam links.

If you've followed the instructions provided by one of these links, and the link told you to install a Facebook app, or approve access to your wall, you should revoke the app's privileges immediately. You should be able to do this via the "My Apps" link, which is in "App Center". You can find this in the sidebar on the left of your Facebook feed.

If you've installed any program on your computer, you should uninstall it immediately and run a virus scan on your system. If you need any help to do this, please contact our Customer Support team and they will be happy to advise you.

Remember: you'll only ever hear about free offers on our official pages, or in messages sent directly from our games!

The free offer links posted on the Bingo Lane fan page are time-limited. If you click on our official links and you don't receive anything, it's most probable that the offer for that link has expired. Usually, you'll be notified of this by an in-game pop-up.

The other possibility is that you've come across a scam link. Links for free coins posted by players in fan page comments, even by people you know, will usually be scam links. Many of these scams are designed to get access to your Facebook wall, or to get players to download harmful programs to their computers.

If you've followed the instructions provided by one of these links, and the link told you to install a Facebook app, or approve access to your wall, you should revoke the app's privileges immediately. You should be able to do this via the "My Apps" link, which is in "App Center". You can find this in the sidebar on the left of your Facebook feed.

If you've installed any program on your computer, you should uninstall it immediately and run a virus scan on your system. If you feel you need any help to do this, please contact our Customer Support team and they will be happy to advise you.

Remember: you'll only ever hear about free offers on our official pages, or in messages sent directly from our game!

Several members of our team keep a close eye on the Bingo Lane Community fan page. Usually, we'll post on behalf of Bingo Lane as a whole, via the "Bingo Lane Community" account.

When an individual member of staff comments personally on the fan page, they'll still post via the "Bingo Lane Community" account on the fan page, and they'll announce their name in the post.

In the wider Bingo Lane community you can contact the official community representative on Facebook, Jimbo Jones. Click on his name to go to his profile, and he'll be happy to help you with any queries you may have.

There isn't! Our page, Bingo Lane Community, is the ONLY official fan page for our game on Facebook.

Other pages may be fan tribute pages, or may have been set up to impersonate Bingo Lane and distribute scam links. If you suspect that a page is fraudulent, please contact us via the "Message" button on the official fan page.

Unfortunately, it's not always possible for the staff manning the Bingo Lane Community fan page to reply to posts in comment threads. Where we do, our aim is to engage with our community rather than to address specific questions. It can be extremely difficult for individual Bingo Lane staff members to follow the fan page threads, given that they regularly exceed several hundred comments — having a support-related discussion would usually be impossible!

Many players contact us with issues relating to their purchase history, or other private matters. We obviously prefer to keep these discussions private. To ensure that all our players' queries are treated equally and within similar timeframes, we've therefore adopted a blanket policy of addressing queries via the "Message" function on the fan page.

Alternatively, if you're experiencing technical problems, please contact our Customer Support team and they will be happy to advise you.

You can find out your Facebook ID by visiting your profile or timeline, and replacing the "www" in the URL with the word "graph". This will bring up a small text document, and your ID number will be at the top.

For example, if my Facebook profile's URL is http://www.facebook.com/BingoLaneFan, I would change it to http://graph.facebook.com/BingoLaneFan and press Enter/Return.

Alternatively, if you're logged in to Facebook in your browser, and you need your Facebook ID number to send Customer Support team a message you should simply click the blue bar next to the "Facebook ID" field to automatically link your profile to your query.

Many fans set up or join Facebook groups designed to bring people who love Bingo Lane together (we have no official connection to these groups). You can find them by typing "Bingo Lane" into Facebook's Search bar. Members of these groups often post comments on the official fan page too.

Need further help?

Coins, Tickets, Gifts and XP

On rare occasions, mostly after extended periods of uninterrupted play, the game on your computer can go "out of sync" with our servers. This is called a "cache error". A cache error can cause your coin or ticket balance to appear to be growing, because the game fails to register spent coins or tickets properly on your display.

When you reload the game, it checks for the correct total, and adjusts the balance that appears in your game. This is why you might notice a sudden decrease.

If you're sure that a cache error isn't a possibility, please contact our Customer Support team and they will be happy to advise you.

In cases where a player has a very large number of Facebook friends who play Bingo Lane, problems may occur with both sending and receiving gifts. This is a known issue, and it may be related to how our game interacts with systems we use that are provided by third parties — sadly, this is beyond our control.

As a rule, we're unable to credit missed gifts or bonuses to players' accounts. However, if you find this kind of problem happens regularly, please contact our Customer Support team and they will be happy to advise you.

Need further help?

General

Although we have measures in place to prevent inappropriate language being used in the chat rooms, sometimes another player's chat messages can be a nuisance. If this happens, you can either block or report the player.

To do this, click the player's name in the chat window (you can do this while playing a game). A box will pop up giving you the option to block or report the player.

If you choose to block the player, you will no longer be able to see that player's messages appearing in the chat window. A "no go" symbol will appear over the player's profile picture to show that they are now blocked. You can unblock a player by clicking on their profile picture and selecting "Show" from the popup box.

If you choose to report the player, the Bingo Lane team will be informed. This will automatically block that player too.

Anyone named "Guest" is someone playing on a mobile device (an iPad, for example) who has chosen not to link their Bingo Lane app to their Facebook account. When this happens, we don't have access to a name or profile picture to attach to the player's account, so they appear as a "Guest", and a random number is assigned to them to keep their chat name unique.

If you have an issue that we haven't covered here, remember to check the Bingo Lane Guide. You can get to it via the Facebook fan page. If that doesn't help, please contact us by doing one of the following:

If you have a question about gameplay, or want to tell us your opinion, or if you have any complaints, please send us a message via the fan page. You can do this by clicking the "Message" button near the top of the page, which is next to the "Play Now" button on the right hand side.

If you're experiencing technical problems, please contact our Customer Support team and they will be happy to advise you.