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Looking for Call Centre Solutions?

International Call Rates – click here; Any unused call credit will expire each month at the
end of your billing cycle . Per second billing is subject to a minimum spend of 1¢ per call
and charges are rounded up to the nearest 1 cent. Prices are NZD inc GST;

Advanced functionality

SIP trunk service is part of our mPBX system. This enables some unique features to be configured that are not normally available for SIP trunk services.

Integration between onsite and Hosted PBX systems

Automated failover in the event of internet outages

SIP aggregation of traffic from multiple VOIP carriers into one central system.

Compatibility with MS Lync/Skype for business solutions.

Use your own Skype for Business system and terminate calls via our Skype PSTN gateway

SIP trunk object within mPBX can be configured in two different modes:

Diversion to SIP URI

This mode is useful if you want to send a call to the specified SIP address. SIP URI must be in the following format:
<remote_number>@<remote_server>:<port>
example: 6491234567@sipserver.com:5060 or 6491234567@111.22.33.44:5060.

Create SIP registration

Register your SIP Server with us (e.g. connect your PBX to us).
Enjoy low VoIP rates and complete integration between your onsite and hosted mPBX systems.
Your PBX will be able to call users on our system or dial out to the world and mPBX users will be able to call extensions on your PBX.

Get your FREE account today and try it for yourself

SLA Guaranteed uptime of 99.9% for your mission critical business phone system

VoIPLine Telecom provides business grade VoIP connectivity, complete
system redundancy, New Zealand service infrastructure. Our servers
are independently monitored for uptime by Hyperspin.com – who also
provides us with automatic outage notifications.

Our team will work together with your business to achieve maximum
uptime by checking your existing internet connectivity, organising new
reliable links, providing expert advice.

Get your FREE
account today and try it for yourself

Number Porting

Keep your existing number

Porting your number to VoIPLine Telecom gives you the flexibility to move anywhere while still keeping thesame number.
We support number porting from all New Zealand carriers.
Number belongs to you and can also be ported away to any other provider.

In order to start your Number Porting application please sign into your account and click Porting TAB or sign up for your 14 day free trial

Local Number Porting

Simple porting (any carrier)

Porting from any carrier$ 23

Monthly hosting fee (per number per month)$ 1.15

Resubmission fees:
Rejection fees
$ 13 p/number

Note: You can bring your current local number to VoIPLine. You should be aware that when a number is ported
any associated service(s) with the number could be disconnected, thus you may want to check with the current service provider
if you are unsure of the affect porting will have on any service(s) you still need. Once the porting is complete, we recommend
you to get in touch with your previous service provider to ensure that you will no longer be billed for any of the services
that you previously used.
If you have any linked numbers associated with the number you wish to port then please contact your current provider and
inquire the detachment of those from your number or a cancellation. You can however also port the additional lines over to us
if that is necessary. Please note that the porting process will be rejected if you try to port a number that is still linked
to another number that is not being ported, which will also cause delays.
If incorrect information is supplied on the porting application and your porting is rejected, resubmission fees will apply.
Prices in NZD inc GST;

0800 Number Porting

Porting to VoIPLine from another carrier$ 23

Porting out from VoIPLine to another carrierFree

Resubmission fees:
0800 rejection
$ 13

Note:
If incorrect information is supplied on the porting application and your porting is rejected, resubmission fees
will apply. Information about available monthly hosting plans is published
here.
Prices in NZD inc GST;

Porting of Overseas numbers

We support number porting in many other countries, including Australia. For pricing information for porting of overseas number,
please email support@voipline.co.nz, specify the number you would like to port, origination Country and current service provider.
We will then provide detailed information for porting procedures for the selected country.

Porting of Overseas numbers

We support number porting in many other countries, including Australia.
For pricing information for porting of overseas number, please email support@voipline.co.nz, specify the number you would like to port,
origination Country and current service provider. We will then provide detailed information for porting procedures for the selected country.

SIP trunking

Frequently asked questions

VoIP (Voice over IP) requires data connection between your premises and our servers. In most
cases it would be public internet. However you only need tiny amount of bandwidth –
connection speed in order to use VoIP. Each channel requires 80Kbps (that is 0.08 Mbps), or
using compressed codec even smaller – 0.03Mbps. Quality of VoIP will highly depend on
reliability of your internet connection. It does not have to be very fast, but it must be
reliable and stable. We also recommend using dedicated internet link for setups with over 5
phones.

We have multiple solutions that can make sure you can continue to receive calls even when
your internet goes down. You can have calls diverted to your mobile phone if you are
offline, this way you can continue to receive calls without any internet. You can also have
multiple internet connections for redundancy so if one connection fails you can continue to
use the other.

Simply speaking – it is better than using traditional phone lines. We use G722 (High
Definition Voice Codec). Connection will be crystal clear and better compared to normal PSTN
services. Also, unlike many other services, all our equipment is hosted locally, meaning
that there will be no delays in voice transmission.

Our systems are optimized for reliability, not price. We guarantee 99.9% SLA backed uptime
on all our systems. All parts of the system are fully redundant, meaning that there is no
single point of failure. This is not just words. We use independent monitoring company
called hyperspin.com to monitor our server uptime. Hyperspin monitoring results published
here

We offer lower rates for larger call volume accounts. For services with minimum monthly
spend we deduct the minimum monthly spend ammount on the 1st of each month and this ammount
becomes call credit on your account. There are no extra charges for calls up to the minimum
monthly spend, calls over are charged at the call plan rates.

Almost all New Zealand telephone numbers can be ported into our system. Any New Zealand
numbers that we provide or are ported into our service can be ported to another provider as
long as number is active and gaining provider is willing to take on the number.

Have special requirements?
Let us tailor a solution to suit your needs

We will be happy to give you a call and go though the list of your requirements.
Once we understand your needs, we will provide you with detailed quotation.
We can also create custom call plans, integrate with third party systems and customise the setup to create custom solution based on your requirements

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“Awesome service and quick support. The team really went the extra mile to get me up and running as quick as possible. Highly suggest anyone who is looking for a phone solution to use this team.! 11/10”

“My experience so far with VoIPLine Telecom so far has been exceptional.

After calling several mainstream providers in regards to our business needs & not getting the answers required (sorry, i don't think our system can do that), I lodged a after hours enquiry with VoIPLine through their website. I received an almost immediate response followed by an offer to call me first thing next morning.

The answer was yes, what i wanted was possible, yes VoIPLine can provide this. Everything is up & running & customers can reach us anywhere we want”