WHAT WE DO

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Third-Party Ethics Helpline (TPEH)

Integrity Matters TPEH creates an open atmosphere that encourages employees to red flag internal ethics and compliance issues without any fear of retaliation. With these timely alerts, raised internally, your senior management is able to deal with incidents internally and protect employees, business interests and reputation.

Our TPEH Service Includes:

Ethics Helpline

Our ethics helpline operationalizes your Code of Conduct and Whistleblower Policy by offering an independent multi-channel interface to your employees for reporting unethical conduct / malpractice they may see around them.

Case Management System

An integrated web based Case Management System helps your leadership respond to the reports as per your internal process and automate the tasks of your Ethics / Ombudsperson Committee.

Making it Work

We do not just implement a helpline, but also work with you throughout the year to ensure its effectiveness (i.e. meet or exceed benchmarks) which increases utility / RoI of the system for you as the client.

Data Security & Privacy

Highly Responsive Service

We offer in-person consultation and stay engaged with you and your business to ensure program success with a highly responsive client service.

By the Numbers:

110,000 +

Employees covered

12

Countries covered

90 %

Calls answered within 8 seconds

24 min.

Average talk time

Professional Services

Our Business Ethics Professional Services are aimed at building the capability to de-risk your business from unethical transgressions. Key objectives include integrating ethical practices across the business value chain, mitigate risks to reputation, evaluate and recommend improvement in the implementation of your Code-of-Conduct / Whistleblower Policy and to impart relevant knowledge, skill and tools in terms of training leaders in the organisation.

Our Professional Services Include:

Internal Investigations Training

Do you ever feel that your team is not very comfortable or knowledgeable in investigating allegations of employee misconduct? Our training program on Conducting Effective Internal Investigations can help. It is packed with practical tools, tips, techniques and role play exercises to improve your investigative skills.

Ethics Program Diagnostics

Our Ethics Program Assessment evaluates the elements of your ethics program in light of your Code-of-Conduct, policies, leadership practices, best practices etc. Findings from the diagnostics will help you identify gaps and subsequently develop a plan to re-frame your program for years to come.

eLearning Services

“What we learn with pleasure we never forget.” – Alfred Mercier

Traditional click-through information and quiz courses miss the ingredients for employees to relate to them, internalize the information, and apply it. Our approach on the other hand creates an engaging learning experience that leverages the power of scenarios and advanced animation to impart learning that will stick and get applied at work.

Learning Management System

FULLY MANAGED ENTERPRISE CLOUD LMS

ETHICS HELPLINE BENEFITS

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“Anonymous reporting mechanisms play a vital role in reducing fraud and unethical activity.” - Jim Ratley, President, ACFE Typically, a Company with a Third-party Ethics Helpline (TPEH) receives reports from between 1.2 - 2.3 % of the workforce strength that has access to the helpline (annually). This is substantially higher than the number of reports received without a TPEH in place.

TPEH Value Proposition

1 - Reduce Losses

Anonymous reporting mechanism reduces internal fraud losses by 61% on average. And the duration of fraud scheme by 7 months.

2 - Isolate and Contain Issues

Timely detection helps deal with internal ethics and compliance issues within the framework of your organization.

4 - Improve Compliance

5 - Improve Corporate Governance

Effective communication and reporting on ethics is a key element of good governance and drives your culture of integrity.

Integrity Matters Differentiators

1 - We Make It Work Effectively

Just having a helpline is not enough. We help put in place a number of Critical Success Factors so you meet or exceed global benchmarks in ethics reporting. This increases the utility/RoI of the system for you as the client.

2 - In-house Contact Center

Our in-house contact center delivers a much higher quality of communication than outsourced ones used by others. Additionally, we do not use translators, which eliminates call hang-ups and ensures critical information is not lost in translation.

3 - Highly Responsive Client Service

In-person consultation and ongoing engagement with you ensures program success and quick alignment with your internal processes and evolving needs.

4 - Data Protection

We evolved from an Information Security consultancy with deep expertise in data protection and digital privacy which we use to secure your data.

5 - No Conflict of Interest

As a pure-play provider, we have no conflict of interest with Statutory Audit or Advisory / Investigative Services. This helps maintain objectivity and independence. A pure-play service is much more comprehensive and robust.