DELIVERY INFO

DELIVERY

All of our products and pre-ordered, hand-made item and it takes time to produce them.

Depending on which item you have ordered, it can take up to 8-14 weeks.

Normally, dolls will be sent within 14 weeks and other items like clothes, shoes or wigs will be sent within 8 weeks.

DeliveryOur standard delivery method is EMS and it usually take 3-5 days but it can be different depending on each country.If you want to use AIRMAIL(takes 20-30 days and doesn't provide full tracking), leave a message on LAYAWAY&AIRMAIL after ordering and we will refund extra shipping fee.For more information, please refer to 'LAYAWAY & AIRMAIL>HOW TO USE AIRMAIL'. on our site.

SERVICE INFO

Product Inquiry

We offer installment payment (layaway) for items under "Doll" section.
You can divide your payment upto 6 times within 180 days.

1. Order a doll or parts and choose "Paypal Layaway" as payment method.
2. Put your name in "Account Holder" and choose "Paypal Layaway: 0 Sartoria J" as a bank.
3. Click Place Order on the right side. Do not choose go to bank website.
4. Leave a message on LAYAWAY&AIRMAIL board and inform us how many times you want to divide the payment and we will send Paypal invoice to you.

* If you have any other questions, leave it in Q&A board and we will contact you within 24 hours. (weekdays)