HELP with ZA Extreme Security

I am not happy with this upgrade at all!
My pc freezes up and all kinds of pop-up stuff for advertisements keeps filling my screen.
Help please.
I'm not sure if this is caused by ZA Forcefield.
I just had a huge pop up from Microsoft regarding a product.
What do I do to fix this?
Very unhappy buyer here. X-(

Re: HELP with ZA Extreme Security

Hi!I didn't really understood your explanation but you should try to remove ZAX and reinstall.You may also have issue with malware.So first remove ZAX from add/remove programs then:01.) Restart your computer
02.) When you see the screen go black and it starts booting back up keep
tapping the "F8" key (at the top of your keyboard)
03.) This should bring up a menu. Choose Safe Mode off the menu by
using the arrow keys on the keyboard to highlight Safe Mode and press
Enter
04.) If you get a message asking to go to Safe Mode, choose Yes. If you
get a help and support window, close this.
05.) Once you are at the desktop, Click Start, My Computer
06.) Click Tools, Folder Options, View Tab
07.) Place a dot next to "Show Hidden Files and Folders"
08.) Remove the check from "Hide Protected Operating System Files
(Recommended)"
09.) Choose Yes to the warning
10.) Click OK
11.) Double click C:

Note: In the future steps if you do not see any files or folders, please click
the "Show Files" link to view them.

*Important Advisory: Deleting registry entries incorrectly may cause
serious problems to your operating system, which may necessitate the
need to reinstall it. Please make sure you are able to perform these
deletions correctly before you decide to edit the entries. If you are not
sure, you should seek help from someone who is familiar with editing the
registry.

For information about how to edit the registry in Windows, from your
desktop, click Start &gt;&gt; Run &gt;&gt; and type regedit. Click on Help &gt;&gt; Help
Topics. Under the Contents tab, click Change Keys and Values (this may
be found under the How to... section).

Also, you should always make a backup of the registry before editing it.
You can find this in the same section of the Help files.

25.) Close this window, then empty your recycle bin.
26.) Restart the computer.
27.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here:http://forum.zonelabs.org/zonelabs/b...essage.id=378728.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&amp;D, WinPatrol, AVG, NOD, Kaspersky and manyothers. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should.29. Clean your system and registry with ccleaner.comhttp://www.ccleaner.com/download/builds/downloadbinslim30. Re-download the ZA installerhttp://download.zonealarm.com/bin/fr...298_000_en.exe31. Install with default settings do NOT alter them. After re-boot go to ZA antivirus/antispyware and 'Update Now' and do not restore any previous ZA settings.Cheers,Fax

Re: HELP with ZA Extreme Security

Thank you Guru.
I apologize that I wasn't able to explain my difficulty better.
After I posted my request for help, I lost my internet connection due the problems that I was experiencing.
Basically my pc would freeze and then I'd get these microsoft internet explorer pop ups!
When the AT&amp; T self help support tool failed to reconnect me to the internet, I knew that I'd have to reformat.
I did not re-install the AT&amp;T Self Help Support Tool because I really believe that was the source of my woes in preventing ZAX from working the way it was designed to work. During the installation process, ZA Pro detected a Trojan.
I stopped the download and had the Trojan quarantined.
Since the reformat, there have zip, zero, nada of those annoying pop-ups and there has been no freezing of my pc.
I am now going to create a new backup file for my pc.
I was afraid to use my old backup file because I couldn't remember if the date it was done was before or after the AT&amp;T download problem.
Now, I am a happy camper. Again, thank you for your help.
I plan to print if off and keep it just in case I have problems in the future.