Since its launch on May 5, 2005, the City of Knoxville's 311 Center has handled over 2 million calls.
311 is Knoxville's phone number for information and help regarding City services.

The City's 311 Call Center staff last year responded to over 200,000 calls for help or information. Of those, more than 40,000 calls led to a service request - a report of a code violation to be investigated, for example, or maybe a request for a pothole patch.