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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Good

All reviews (89)

65%
would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

Gary Knight

February 2017

Looks a little tired but great deal

Planned to meet friends in Hornchurch so hotel was a short cab ride away - free parking plenty of space - had booked the upgraded room which looked very nice however double bed - not ideal for two chaps 😉 The nice lady on reception swapped it for a twin and even gave a refund of £15.00 as the twin was in the annex ( the double room was my fault for not checking( basic room twin beds but perfect for what we wanted - receptionist ordered us a cab too - very helpful - had a decent sleep and very happy with stay

Paul W

February 2017

Limited accommodation in area means little choice

No Wifi in rooms, hotel generally tired and especially cheap.

Edward L

May 2016

Lovely beautiful setting for a hotel just a bit run down

Staff where amazing, food was very good, just felt a bit dated and run down and shower took about 5 mins to switch on

G Jones

April 2016

Good hotel, wouldn't come back.

Wonderful hotel, shame we didn't sleep.

Room next door had tv on loud music channel from 11-9am when we left, there was shouting and slamming of doors all evening. People were having sex and you could hear everything I feel we were staying at a brothel?.

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S Cook

March 2016

shabby 1 star

Missing ceiling tiles carpets that had seen better days.

Room door that does not close properly. Old total refurb needed. In all areas. Bed had clean linen but that was the only good point. They even kept me waiting more than 5 mins to book in. Left early for another hotel. Good job I didn't book breakfast, who know how that would be.

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Katie M

February 2016

there's a reason this place is on Late Rooms.com!!!!!!!

Room was FREEZING.

There was a plug in heater and a towel rail; the central heating didn't work. The "king-sized" bed was two single beds bolted together, with two single mattresses covered with a king sized sheet. The walls are paper thin. I was woken up at 4.30am by a chav swearing either at someone or down her phone. I opened the curtains in the morning to see a cat pooing right outside the window in the uncut grass. I guess you get what you pay for. We should have known when on arrival we were offered a ground floor room instead of the upstairs one that had been booked for us and the lack of other cars in the car park!

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Chris M

January 2016

Shoddy at best

Room away from main hotel which was too far away from wi-fi for it to work.

No radiator in the bathroom so that was freezing, one portable radiator in main room which buzzed all night and a massive line through the tv where pixels werent working. Comfortable bed though.

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Gill H

December 2015

Some Good Points some not so good

We booked this hotel before reading all the other guests reviews - after reading them we decided to stay open minded as their website does say it has been recently refurbished.

However upon arrival it would appear the only parts that have been refurbished are the reception area and one of the adjoining guest houses (where my sister was staying). We were allocated rooms in the un-refurbished area, above the main banqueting room which is currently being refurbished. The rooms were very much in need of being refurbished (dirty carpets, peeling wallpaper, unheated rooms, no frosting/curtains in the bathroom, etc). Staff were really pleasant to a point - during our stay it became clear there was a plumbing issue (toilets wouldn't flush properly) we asked for this to be sorted but were told they don't employ maintenance over the weekend so if we didn't want to stay in the room we would have to move. They were very much aware of the issue and obviously very used to it but would not do anything about it. As it was very unpleasant, we asked to be moved - however they moved us into a room with the same problem. If you stay in the hotel, its got some really good points to it but just be prepared to ask to stay in the refurbished guest houses rather than the main hotel. My sister says her room was fine but just had some layout issues (beds against the window rather than a wall because of doors for ensuite, cupboards and exit!).

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M Davies

November 2015

Bizzare room

A very strange room it looked like one window had been removed and boarded up with rough timber planks, which had been used to build the window sill and cover the entire wall.

The wood was very rough, rough enough that you couldnt touch it without getiing splinters. I would advise not to use the kettle it was so dirty and full of limescale you could scoop it out with you hand. Apart from that its a very basic room and as the saying goes you get what you pay for.

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Shaun H

November 2015

Looks good from the outside

The hotel looked OK in the pictures but omg the room was cold so cold I didn't even stay the night I left and drove home.

Really didn't get the use of rough timber in the ceiling or wall and the decor desperately needs up dating.