SHIPPING:All of our shipping are realized by means of protective packaging without exterior indicatives and adapted to every type of shipping.

>> About Shipping

We will ship your order as soon as possible. Orders take 5-7 business days (shipping to Europe, rest of the world can take from 1 to 3 weeks) approximately from shipping date of the products. If you log in to your account, you will be able to consult the status of your orders.

>> Shipping cost

It depends on the total weight of your order. You can consult it at any time in the shopping cart page before placing your order. Delivery is managed by National Spanish Postal Service (Correos) and shipping includes: registered letter, handling and packing.

>> Additional charges

Orders paid by credit card suppose an additional small fee which can be consulted during the checkout process and before confirming your order.

>> Returns

The terms of refunds of a product is 5 workhing days from the date product is received by the customer. Passed this time, items can not be returned nor changed. To expedite your return, you must fill in the contact form of our website and choose "Shipping and returns". You must specify the order number, product or products you want to return and the reason for the return. Once received your message, we will contact you in a maximum of 48h. We will replace the product with no additional charges or we will refund your money back and the delivery charge as well. You also have the possibility of contacting us by sending an email to info@coleccionae.com writing "Shipping and returns" as Subject of the message.