I am a vegan. What can I eat?

I am a vegetarian. What can I eat?

You should avoid our meats (obviously). Our shredded Monterey Jack cheese and queso are made with a vegetable-based rennet, and our sour cream is 100% cultured cream. If your own personal vegetarian guidelines therefore allow you to eat these dairy items, then that's terrific. If not, then you should avoid them. Please note this information is different for those who choose a vegan diet.

I can only have pasteurized dairy. Can I eat Chipotle's cheese and sour cream?

I love the dressing and salsa. Can I buy them by the gallon?

We're flattered. We really are, but we do not actually sell any of our foods in bulk. In order to maintain the shelf life required for retail, we’d have to add preservatives and we don’t want to do that. We're happy to sell you some sides if you'd like.

We're addicted, but my kids don't like spicy foods. Does Chipotle have a meat option they can eat?

Our carnitas have black pepper only (no jalapeños or anything like that) and are very mild. Some kids aren’t into trying new things, but we're happy to offer them a sample before they commit to a meal. Just ask us.

Where can I find out about new restaurants in my area?

Sign up for our e-mail or mobile alerts in the footer of the website. If you're more of the social type, you can like us on Facebook at facebook.com/chipotle or follow us on Twitter at @chipotletweets.

When are Chipotle restaurants open?

Most of our restaurants are open from 10:45 am to 10 pm every day of the week.

Where can I find restaurant locations?

Check out the Find A Chipotle field in the upper right corner of the site.

How do I order food via the world wide web (assuming this whole internet thing isn’t just a passing fad)?

You can do that by pressing the Order Now button up and to the right of this page.

I don’t see Sign In or Account on Chipotle.com. How do I access my Chipotle account?

Go to “Order Now” and sign in to go to your account settings. From there you can update your account information.

Does Chipotle cater?

Yes we do. Depending on your location, Chipotle Catering offers several delicious options that are perfect for any business meeting, event or party—feeding as few as 6 or as many as 200. Check out our catering spreads and burritos by the box options here. Looking for individual meals for a group? Chipotle group ordering let’s you build an order together. Get started.

I can’t order online? What gives?

Make sure your browser accepts all cookies in all situations. If you are trying to get a new password, check your spam folder. Burritos are not spam, but some e-mail systems don’t have any taste. If you're still having trouble, contact us on the Email Us section of our website and we’ll help you out.

I want to be a supplier. How do I do that?

What kind of fundraisers and donations does Chipotle support?

We provide opportunities for K-12 schools, youth community groups, university groups, community gardens and food and sustainable agriculture groups to have in-restaurant fundraisers where 50% of sales during the event go to the group. We also provide in-kind donations for K-12 schools, youth community groups, university groups, community gardens and food and sustainable agriculture groups.

Where do I go for more information about sponsorship, donations and in-restaurant fundraiser opportunities?

Just go to the Philanthropy section of our website. Please note that we get a lot of requests so we ask for 6 weeks notice so we can review them all. If your event is sooner than that, we're sorry we can’t help, but we hope you'll keep us in mind next time.

We participate in Scrip programs, which are a great way for your non-profit organization to raise money outside of our in-restaurant fundraisers. Through Scrip, your supporters can help earn you money by purchasing Chipotle gift cards. Your organization is able to purchase Chipotle gift cards at a discount, resell to your supporters, and keep the difference. Click here to learn more.

Can I start a franchise or be involved in owning a restaurant in any way?

Nope. We’re not into franchising. But if you have a recommendation for a location, hit up the Development section of the site. You should also note that we are a publicly traded company on the NYSE. So, you can get a piece of the action by investing in CMG.

Do you love me as much as I love Chipotle?

Assuming your love of us falls within the generally accepted social constructs of right and wrong, then yes. We love you too. Drop us a line and tell us about how you feel in the Talk To Us section.

I need more information on the company. Okay, I’m doing a paper and it's due soon. Can you help?

We are a publicly traded company so most everything we are allowed to share, we do on the Investor section of our website. Other things, like recipes and internal functions of our company, are things we've dedicated time and resources to and it's all proprietary information. There is some good stuff though so check it out.

Where can I buy gift cards?

Gift cards are available at all US restaurants and at select US retail stores. Gift cards are also available online at www.chipotle.com/gift-cards but may only be redeemed at U.S. Locations. Chipotle gift cards purchased through any other web site may be fraudulent. We cannot guarantee validity for cards purchased through any means other than those listed.

How can I check my gift card balance?

You can check the balance on any gift card (bought in restaurant, at retail, online and for the digital and mobile cards). To check your gift-card balance, visit www.chipotle.com/gift-cards and click "Check your gift card balance" at the bottom of the screen. Enter the 16-digit gift card number and you will see your balance immediately. You can enter your email and/or mobile phone number to have your balance sent to you. If you have your gift card stored in the Chipotle App, it will automatically display your balance in the "My Cards" screen.

Where can I buy 10 or more gift cards at a time?

Chipotle bulk gift card orders can be placed online. To purchase more than 10 gift cards go to www.chipotle.com/gift-cards and click "Bulk order 10 or more gift cards” at the bottom of your screen.

Where can I find coupons?

We try to limit our freebies to events and promotions so we can get to know our guests better. If you'd like to learn more, like us on Facebook at facebook.com/chipotle or follow us on Twitter at @chipotletweets. You can also sign up for email and mobile alerts in the footer of the website.

What do I do if my gift card has no balance or is not swiping at the register?

We can look into that for you, but we need a little more information. Please provide some details.

From Your Receipt: the 16-digit gift-card number,restaurant or retail store where it was purchased, date of purchase, amount added to the card at the time of purchase.

Additional Information: restaurant where redemption failed, date on which the card failed.

What do I do if my gift card is lost or stolen?

Unfortunately, cards are treated like cash and we cannot replace them for you.

Does Chipotle deliver?

Yes. We work with several partners to deliver in select markets in the U.S. and Canada. We only deliver orders for individuals and small groups, not catering or Burritos by the Box. Find out more on the Delivery page.

Do you partner with additional delivery companies other than those listed on Chipotle.com?

We currently only work with the approved delivery partners featured on our Delivery page to ensure you receive the high-quality customer service you deserve along with delicious food.

How long will it take to deliver my food?

Each partner is responsible for delivering your order within a reasonable amount of time based on their guidelines.

Do I pay a mark-up to have my Chipotle order delivered through your partners?

We do not allow our partners to mark-up any of our food. However, each partner may add a delivery and/or service fee which is not associated or required by Chipotle. Each delivery/service fee varies by partner.

What if my delivery order is inaccurate?

Our delivery partners take full ownership for ensuring your order is placed correctly. Currently, we require all of our partners to place their orders like any other customer in our restaurant. This helps to ensure they are checking every step of the order creation process. If your order happens to be inaccurate, please contact the delivery partner directly.

Who do I contact regarding delivery payment issues, including refund requests?

If you have questions regarding payment issues including refunds, you will need to work directly with the delivery partner.

Do you deliver catering orders?

Yes, we offer delivery for an additional fee for pre-paid orders placed online or by calling 1-800-Chipotle. Delivery coverage does vary restaurant by restaurant, so for more details please visit us at order.chipotle.com/catering.

Is set up included with delivery?

No, set up is not included with delivery. However, don’t worry, we help make the set up process very simple with step-by-step instructions which should only require about 10-15 minutes of your time.

Do you deliver internationally?

Not at this time, but we’ve gotten the message loud and clear, and this is something we’re looking into for delivery.

How far in advance should I place my catering order?

As you’ve probably witnessed in person, Chipotle restaurants can get pretty busy. Because of that, we recommend that you place your catering order as soon as that brilliant idea strikes, to make sure our teams have plenty of time to plan the preparation of your order. We accept catering orders a full 6 months in advance for those who really like to plan ahead. For the spontaneous crowd, we will accept orders with a minimum of 24 hours advanced notice before your desired pick-up time. However, everything is dependent on the availability of our teams based on the other orders that may already be in their queue—so again, the sooner you order, the better.

How much food do I get per person in a catering order?

The amount of food for each of your guests in our catering spreads is similar to the amount of food they’d get if they were in one of our restaurants. We include one crispy taco shell and one soft taco flour tortilla per person as well, so everyone can have the choice between having tacos or a bowl, or both if they’re especially clever.

How can I place my catering order?

You can place an order for Chipotle Catering online any time the feeling strikes (hyperlink to order.chipotle.com/catering) or if you feel like a little human interaction, you can call 1-800-Chipotle 7am-7pm MST.

How much time should I plan on to set up my catering order?

Once you get the food home, it takes about 10-15 minutes to set up. If you have a couple people setting up the order, you should be ready to serve your party in 10 minutes. Yay!

Can we roll our own burritos with a catering spread?

Our catering spreads give you everything you need for your guests to make their own tacos or bowls, but there are no burrito tortillas. Our large tortillas are yummiest when warmed in a tortilla press (and they’re a lot harder to roll than you might think). If you want to provide burritos for a group, check out our Burritos by the Box option.

Do catering orders include salads?

Right now, catering is designed to serve all of your guests tasty tacos and delicious bowls. We don’t include enough lettuce for everyone to have salads and also don’t include our chipotle-honey vinaigrette.

Do catering orders include beverages?

We don’t currently offer bulk beverage selections, but you can pick up individual drinks at the restaurant.

Do catering orders include dessert?

Chipotle currently doesn’t serve any desserts, so your order won’t come with a dessert option.

Do I need to supply my own plates, forks, and napkins when I order catering?

No! Your order will include bowls, forks, napkins, serving spoons and tongs. We even include the matches to light the fuel. All you need to bring to the party is water to add to the hotel pans before you light the fuel.

Do you accept checks for catering orders?

We do accept business checks, but not personal checks. If you’re planning to pay with a business check you’ll need to call 1-800-Chipotle to place your pay-in-store order—as online orders require pre-payment with a credit card.

Can I pay in advance for a catering order?

Yes you can. In fact, pre-payment is required for all online orders, and we accept pre-payment for all orders placed through 1-800-CHIPOTLE.

Can I set up a House Account, PO Number, or be invoiced for catering orders?

Not yet. We’re working on getting a system in place though, stay tuned.

I want to use Chipotle Catering for my wedding, but I want a full service line, complete with servers. Is this something you can do?

We don’t offer full service catering, and we are unable to send a team out to serve the food (although we’d love to be part of your big day). Our catering is simple to set up though, and easy to maintain throughout your event, so you, your friends and family can enjoy the meal without too much hassle.

Can I customize a catering order, or order just a few pans of rice and beans?

Our catering is non-customizable, and we don’t offer specific items in bulk. We do have the Two Meat Spread option that may work for smaller parties, while our Big Spread is a great option for groups who want a little more food. You’re always welcome to ask for both meat options to be chicken if you really, really love chicken. Burritos by the Box is a great option for smaller parties, but comes with set items. If you choose this option, please keep this in mind.

Can I modify my catering order once it’s been placed? What if I pre-paid for it?

Yes, if you need to change anything about your catering order, you can modify it up until 24 hours before your scheduled pick-up. You’ll receive a revised order confirmation that will list modifications to your order, including any possible difference in price that will be charged on the day you’ve scheduled to pick it up.

What is a GMO?

A genetically modified organism (GMO) is created by inserting genes from one species (typically bacteria or a virus) into the DNA of another. This results in a plant with characteristics that wouldn’t occur naturally, such as producing pesticides or the ability to withstand high doses of chemical herbicides.

Currently, GMO varieties of 8 crops are cultivated in the U.S. at commercial scale. These are:

Which ingredients in the food served at Chipotle were previously genetically modified?

Of the eight common GMO crops grown in the U.S., only two were found as ingredients in Chipotle’s food prior to our move to non-GMO ingredients: corn and soy.

Corn. GMO corn flour, corn starch, and a small number of other corn-based ingredients were used in Chipotle’s corn and flour tortillas. We have worked with our tortilla suppliers to remove these ingredients or replace them with non-GMO versions. The white sweet corn in Chipotle’s Roasted Chili-Corn Salsa has always been a non-GMO variety of corn.

Soy. GMO soybean oil was an ingredient in our flour tortillas and used as a cooking oil in our restaurants. Our restaurants now cook with Sunflower Oil and Rice Bran Oil. Our tortillas are now made with non-GMO Canola oil (while canola is often genetically modified, the canola oil in Chipotle tortillas is non-GMO). The organic soybeans used to make the tofu in our Sofritas have always been non-GMO, like all certified organic ingredients.

Why did Chipotle decide to use non-GMO ingredients in its food?

As part of Chipotle’s commitment to serving Food With Integrity, we believe that the food we serve should be made with ingredients raised with care for animals, farmers, and the environment. We’re doubtful that the GMO ingredients that used to be in our food meet these criteria. Here are the three key reasons.

Scientists are still studying the long term implications of GMOs. While some studies have shown GMOs to be safe, most of this research was funded by companies that sell GMO seeds and did not evaluate long-term effects. More independent studies are needed.

The chemical industry claims that GMOs are widely considered to be safe, but the scientific community has not yet reached a consensus on the long-term implications of widespread GMO cultivation and consumption. For example, in October 2013 a group of about 300 scientists from around the world signed a statement rejecting the claim that there is a scientific consensus on the safety of GMOs for human consumption. These scientists would like to see more research conducted, and they’d like more of the research to be conducted by independent third parties, not the companies marketing GMO crops themselves. Until such studies are conducted, we believe it is prudent to take a cautious approach toward GMOs.

The companies that sell GMO seeds claim that genetically modified crops are better for the environment because they reduce the amount of pesticides and herbicides used in farming. But this has not been shown to be the case. One recent study by researchers at Washington State University estimated that between 1996 and 2011, pesticide and herbicide use increased by more than 400 million pounds as a result of GMO cultivation. This and other evidence suggests that GMO crops are fueling an escalating chemical arms race with weeds and insects.

Chipotle should be a place where people who choose to avoid GMOs can still enjoy eating. In our quest to serve the best ingredients, we decided to replace the few GMO ingredients we were using in our food with non-GMO alternatives so that our customers who choose to avoid GMOs can enjoy eating at Chipotle.

For the last 23 years, Chipotle has been making high-quality whole ingredients prepared using classic cooking techniques accessible to all. To that end, we want our customers to have access to ingredients that have not been genetically modified.

Do the meat and dairy products at Chipotle contain GMOs?

The meat and dairy products we buy come from animals that are not genetically modified. But it is important to note that most animal feed in the U.S. is genetically modified, which means that the meat and dairy served at Chipotle are likely to come from animals given at least some GMO feed. We are working hard on this challenge, and have made substantial progress: for example, the 100% grass-fed beef served in many Chipotle restaurants was not fed GMO grain—or any grain, for that matter. This is an important start, but we recognize that sourcing meat and dairy exclusively from animals never fed GMOs would be a long-term project that would represent further progress in this area.

Is the cheese Chipotle serves made with GMO enzymes?

Most cheese makers in the U.S., including those who supply cheese to Chipotle, use what is called Fermentation-Produced Chymosin (FPC), which is a vegetarian rennet that is classified as non-GMO by the EU and all existing U.S. state GMO labeling laws. While this enzyme is non-GMO, it is produced by bacteria that have been genetically modified. During the production process, the enzyme used to make cheese is completely separated from these organisms and does not contain any GMO material. The bacteria are classified as “processing aids” because they are not used as ingredients to make cheese. For this reason, cheese made with FPC enzyme does not contain any GMO material. All of our cheese suppliers provide us with documentation of the non-GMO status of the enzyme used to make cheese for Chipotle.

Are all of the beverages sold at Chipotle made with non-GMO ingredients?

The fountain sodas we sell are typically sweetened with corn syrup, which is almost always made from GMO corn. We offer a number of other beverages, such as organic milk, organic apple juice, and Izze sodas, which are made without genetically modified ingredients. We also provide packets of artificial sweetener for use in the fountain iced tea we serve. That sweetener, like many artificial sweeteners, contains dextrose, which may also be made from GMO corn.

Does Chipotle’s recent announcement apply to processing aids in addition to food ingredients?

No. While all of the ingredients we use to make the food we serve—such as the corn flour in our corn tortillas, or the organic tofu in our Sofritas—are non-GMO, some of our suppliers may use processing aids that contain GMO material.

The FDA defines “processing aids” as:

Substances that are added to a food during the processing of such food but are removed in some manner from the food before it is packaged in its finished form.

Substances that are added to a food during processing, are converted into constituents normally present in the food, and do not significantly increase the amount of the constituents naturally found in the food.

Substances that are added to a food for their technical or functional effect in the processing but are present in the finished food at insignificant levels and do not have any technical or functional effect in that food.

Processing aids aren’t additives like preservatives, colors, or flavors, which are required to be included on ingredient lists. Instead, they are substances that serve a specific purpose in food production, but either do not appear in the finished food or are present at insignificant levels in the finished food. Fruit and vegetable washes are a good example of a processing aid. We use fruit and vegetable wash to clean the produce we serve in Chipotle restaurants, and some of our produce suppliers use fruit and vegetable washes in the process of packing produce.

Some of the food producers who supply Chipotle may use various processing aids that contain GMO material or are produced by genetically modified organisms.

How does Chipotle know your ingredients are non-GMO?

When we decided in 2013 to disclose the GMO ingredients in our food, we undertook a comprehensive review of all of our ingredients to identify those that were likely to be genetically modified. Most of the ingredients we serve—such as jalapeño peppers, red onions, cilantro, and pinto beans—have not been approved for commercial use in genetically modified form in the U.S. In other words, these ingredients can be safely presumed to be non-GMO. In cases where ingredients in our food do exist in genetically modified form, we have moved to non-GMO alternatives. To get assurance of the non-GMO status of those alternatives, we’ve used ingredients that are organically grown (since intentional use of GMOs is not permitted for organic growers), and/or obtained documentation from the ingredient suppliers attesting to their use of non-GMO ingredients. We also ensure that certain ingredients are tested periodically for the presence of GMOs. In some cases, such as sunflower oil, we use ingredients verified as non-GMO by the Non-GMO Project.

It is important to understand that these protocols may not necessarily result in all of our foods being 100% GMO-free. Due to the potential for cross-contamination in fields, facilities or during shipping, it may be that trace amounts of GMOs are present in our food from time to time. For this reason, we identify our ingredients as “non-GMO” rather than “GMO-free” or other terminology that might be misunderstood as a guarantee of absolutely zero genetically engineered content. The United States currently lacks a regulatory definition for “non-GMO” or similar terminology, but private organizations in the U.S. as well as the European Union have put forth standards that allow for food labeled as non-GMO to contain trace amounts (typically up to 0.9%) of genetically modified material.

Was it expensive to remove GMO ingredients from Chipotle’s food?

Not really. While removing genetically modified ingredients from our food took substantial effort by Chipotle in partnership with our food suppliers, we found the cost increases to be less than we initially expected.

How else has Chipotle taken action on the issue of GMOs?

Beyond being the first national restaurant company to disclose the GMOs in our food and switch to non-GMO alternatives where applicable, Chipotle has voiced its support for GMO labeling initiatives—such as I-522 in Washington and Prop. 37 in California—because we believe all consumers deserve transparency when it comes to food.

Isn’t Chipotle’s decision to switch to non-GMO ingredients for its food mainly about making money?

Chipotle is committed to serving our customers the very best ingredients we can find. At the end of the day, we do not believe GMO ingredients make our food better in any meaningful way. This view, in addition to the three reasons mentioned above, is the main reason we believe that switching to non-GMO ingredients was the right thing to do.

What is Chipotle’s position on GMO labeling?

Transparency has always been an important part of Chipotle’s vision. We believe that the more people know about where their food comes from, the better. For this reason, we support mandatory GMO labeling laws.

Isn’t Chipotle contributing to unnecessary hysteria about GMOs?

When Chipotle first started talking about GMOs, it was in the context of transparency—we were the first large restaurant company to disclose the fact that there were GMOs in our food, and commit to switching to non-GMO alternatives. Now, we want people to understand more about GMOs, whether they are in our food or not. We believe people should be interested in the food they eat and where it comes from, and make choices that make sense for them and their families.

There are real concerns about the health and environmental impacts of GMO foods. People can debate this topic, but those who have looked into the issue know that it is extremely complex. We believe the implications of growing and eating GMOs must be studied more by independent scientists who do not have an incentive to produce particular results. What we do know is that some of the chemicals and toxins used in GMO cultivation have caused health and environmental issues, and that is at the very least a reason to be cautious. Caution and hysteria are not the same thing.

Does Chipotle’s stance on genetically modified foods hurt farmers?

Growing non-GMO ingredients can benefit farmers in a number of ways. Farmers growing non-GMO version of crops that are typically genetically modified—like corn, soy, and canola—typically receive a substantial premium for their non-GMO crops.

While we are committed to sourcing non-GMO ingredients, Chipotle respects the right of every farmer, rancher and grower to follow practices that make sense for their business, even if they do not make sense for ours. Just as we believe that consumers have the right to know what’s in their food and avoid ingredients they choose to, farmers have the right to grow whichever crops they choose.

Where can I go to learn more about genetically modified foods?

There are many resources available online to learn about GMOs, and we encourage everyone to learn more about this issue and anything else that impacts the food they eat. The following links represent a diverse set of views on the topic:

How much space do I need to have in order to set up my catering order?

They say that space is infinite—yet also relative based on the size of the group you’re going to be impressing with your choice of Chipotle Catering. For an average catering order for 20, we recommend having at least one 6ft.-long table. Additional tables will be needed relative to your total order size.

Who do I reach out to for questions regarding my catering order?

If you have questions that are not covered here, or about an order you have yet to place, or regarding an existing order that has not yet been picked up or delivered, please contact 1-800-Chipotle.

For any questions regarding an order after it’s been picked up or delivered, please reach out to our customer service team on our Talk to Us page found here.

Can my organization place a tax exempt catering order?

Tax-exempt ordering is not available for online Catering orders, including delivery. But don’t worry, we’re working hard on a solution. If your tax-exempt organization would like to place a catering order, call 1-800-CHIPOTLE (7am-7pm MST) and opt for pay in-store. When you pick up your order, inform the cashier that you are a tax-exempt organization and provide your state-issued sales tax ID to the cashier upon checkout.

Where can I get queso?

Everywhere. As in, every Chipotle in the U.S. (Hear that? Quesoooohhhhhh).

Why did Chipotle finally make queso?

Because we heard you the first 500 times. Seriously. But just like everything we cook and serve in our restaurants, we wanted to make it with all-real ingredients. And we did it. Our queso is not only finally here, it's preservative* free, without added colors or flavors, and made with all-real, all-delicious ingredients. Boom. (*except for lemon and lime juices, which can be used as preservatives, though Chipotle uses them only for taste.)

Can I order queso online with my catering order?

What happened to chorizo?

We’re always trying out new recipes and may even fall in love with one enough to add them to the menu—like our ever-so-perfectly charred chorizo. But, like every burrito encounter, good things sometimes come to an end. Don’t worry: you can be the first to know of our next new thing by signing up for mobile alerts. As for our dearly departed chorizo, don’t cry because it’s over. Smile because you ate it.

What happened to your soft corn tortillas? I miss them.

They've gone where all retired tacos go once their illustrious careers have come to an end: to taco heaven. But don't fret, gluten-liberators. As always, our crispy corn tortillas and bowls are made without gluten. Check out our dietary options page to learn more.

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