Utility Customer Service

Utility Customer Service is a function of the Finance Department. Duties include managing water service requests, billing, and collections for users of the City’s water supply. Bills for residential and commercial customers are issued monthly.

Residential customers are typically billed for water usage, a recycling charge, a sewer user fee, a sanitary fee, and stormwater utility fees. The sanitary fee is billed on behalf of and turned over to the Decatur Sanitary District. Recycling charges are billed regardless of whether services are utilized.

Recycling FAQ’s

No, you don’t have to sort the recyclables. They all go in to the same bin/cart. The list of recyclable items includes cardboard, chipboard (cereal boxes, etc.) and junk mail along with the plastics, metals, paper and glass.

The lid of the cart will contain a specific list of acceptable materials. As a general rule, paper, plastics, metals, glass and cardboard are acceptable. Hazardous materials, plastic grocery bags, light bulbs, window glass panes, electronics and organic matter are not recyclable.

No. At this point the curbside program is only offered to single family households or multi-family dwellings of up to 6 units. You can, however contact a local commercial recycling service for more options.

Macon County has various recycling options. Please refer residents to county’s website: http://www.co.macon.il.us/ and click “departments” and “Environmental Management” for current information on recycling specifics.

You may also call the County Environmental Management department at 217-425-6597