CTH Level 5 Diploma in Hospitality Management (QCF)

Objective

CTH Level 5 aims to provide students with an understanding of the managerial, decision-making and leadership aspects of the hospitality industry.

In addition it is also designed to develop independent research and study skills required when working at senior managerial level in the industry. Therefore, undertaking this diploma in Singapore is an excellent preparation for either entry to the workplace or business or as a springboard into final year bachelors degree level of study.

Syllabus Overview

UFTH

Understanding Funding and Finance in Tourism and Hospitality

HRMTHI

Human Resource Management in the Tourism and Hospitality Industry

SMTHI

Strategic Marketing in the Tourism and Hospitality Industry

CRMTHI

Customer Relationship Management in the Tourism and Hospitality Industry

CITHI

Contemporary Issues in the Tourism and Hospitality Industry

FBM

Food and Beverage Management

FMTHI

Facilities Management in the Tourism and Hospitality Industry

IA

Industrial Attachment*

*Additional Subject Information Industrial Attachment (IA) subject to eligibility and approval of Training Work Permit for international students.

Students who are not eligible for IA or granted a Training Work Permit by the Ministry of Manpower (Singapore) can complete the course by writing a Student Report based on knowledge gained during their theory component of the course. The report must have a word count of 3000 +/- 5%.

6 months (Industrial Attachment)
44 hours per week
Industrial Attachment for international students is not guaranteed as a training work permit is required to undertake the on the job training. The application for training work permit is subject to approval by the Ministry of Manpower.

Full Time Intake

Class Commencement

Enrolment Period

27 May 2019

14 Apr 2019 – 11 May 2019

24 Jun 2019

12 May 2019 – 08 Jun 2019

Part-Time IntakeDates available on request

Awarding Body
The Level 5 Diploma in Hospitality Management is awarded by the Confederation of Tourism and Hospitality (CTH).

UFTH – Understanding Funding and Finance in Tourism and HospitalityThis unit covers understanding the sources of funding for both the private and public sectors in the tourism and hospitality industry; importance of costs, volume and profit for decision making; interpret financial accounts to aid in decision making and be able to prepare budgets and compare budgets with actual results.

SMTHI – Strategic Marketing in the Tourism and Hospitality Industry
This unit covers contributing to the development of marketing and sales strategies in the tourism and hospitality industry; optimising marketing communications, building strategic partnerships, new product development and understanding the purpose and components of an organisational business plan.

CRMTHI – Customer Relationship Management in the Tourism and Hospitality Industry
This unit covers developing a customer service strategy in the tourism and hospitality industry; managing customer relationships (CRM) and evaluating customer service.

CITHI – Contemporary Issues in the Tourism and Hospitality IndustryThis unit covers understanding how to identify emerging issues in the tourism and hospitality industry and examining their impact.FBM – Food and Beverage ManagementThis unit covers developing food and beverage operations, understanding the management of food and beverage operations and evaluating their effectiveness.

FMTHI – Facilities Management in the Tourism and Hospitality IndustryThis unit covers evaluating the role of a facilities manager in a hospitality or tourism organisation; ensuring the facilities of a hospitality or tourism organisation meets health, safety and environmental requirements and maintaining and developing the facilities of a hospitality or tourism organisation premises.

IA – Industrial AttachmentThe aim of the Industrial Attachment is to expose students to a professional working environment where they can learn through real-world experiences. After completing theoretical components of hospitality service, students get to fully comprehend the service encounter through hands-on learning.

The workplace assessment forms a critical part of the overall assessment for the course and assesses three modules:

Customer Relationship Management in the Tourism and Hospitality Industry

The Industrial Attachment provides you the opportunity to undergo 6 months internship in the hospitality or tourism industry. Typical establishments range from small businesses such as restaurants, boutique hotels and travel agencies through to large, globally recognised hotel chains.

A training work permit is required to undertake the Industrial Attachment. The application for training work permit is subject to approval by the Ministry of Manpower.

University PathwaysStudents who successfully complete the CTH Level 5 Diploma are also eligible to gain progression to a number of universities worldwide. For more information, please visit www.cthawards.com.

Progression Pathway

The following are the universities that accept CTH Level 5 Diploma in Hospitality Management (QCF) as an Entry Requirement for their degree programmes:

Appeal to the Academic and Examination Board against examination result

150.00

150.00

Appeal to the Academic Council

225.00

225.00

Appeal to the Independent Adjudicator

450.00

450.00

Additional Textbook fee per book

130.00

130.00

Student Pass Renewal Fee

N.A.

120.00

Additional Uniform Fee per Shirt

25.00

25.00

Student ID Card

30.00

30.00

Postage Fee

74.77

74.77

¹ All Course fees payable by local and international students are protected under the Fee Protection Scheme (FPS) except Goods and Services Tax. Students can pay both their course and miscellaneous fees directly into ‘Boston Business School Pte Ltd’ DBS Account No. 003-901554-2 through any of the following methods:

SGD crossed cheque

SGD cash

Cashier’s order

Bank draft

Telegraphic transfer

NETS

² Miscellaneous fees are non-compulsory and non-standard fees which are paid only when necessary or applicable.

³ All fees are in Singapore dollars and are subject to 7% Goods and Services Tax.