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VoIP Phone SystemsCloud Phone System Solutions

The Advantages of a Cloud Business Phone System

Cloud Unified Communications – which is also referred to as UCaaS (Unified Communications as a Service) has become a popular choice for modern enterprise communications and collaboration. Rather than purchase, install and maintain an office phone system, users of cloud phone services and UC solutions subscribe to a monthly service from a cloud VoIP service provider.

These services are delivered from the vendor’s secure data centres, and the vendor takes responsibility for owning, configuring and managing them. Businesses benefits from a cloud phone system by connecting to these communications services and applications through the Internet or private connections.

Customers Love Us Don't Just Take Our Word for It...

“Thanks to the scalability of the solution, we are able to connect all our staff to the new cloud system, worldwide. All employees now have 100% flexibility, enabling us to create a consistent corporate culture for Worldhotels.”

Strengthen Strategic Focus

Complex business phone systems can keep resource-constrained IT departments from being able to focus on key business initiatives and limit your company’s ability to compete. Selection of a cloud-based VoIP phone system like MiCloud Connect eliminates IT constraints, reduces resource costs and frees up your team to focus on growing your business, while still ensuring important security measures are in place. If running a phone system is not a core competency of your company, why waste valuable resources trying to do it?

Communications that Evolve with Your Business

Your needs change as your businesses grows. By accessing one centralised business phone service in the cloud, customers can take advantage of features and capabilities that can be added and made available to all employees at the same time, with minimal IT effort and no hardware requirements.

Choosing a cloud-based office phone system is one way to future-proof your business and lay the foundation for a suite of the latest unified communication and collaboration solutions. Cloud phone systems also allow you to add new users or locations with ease, scaling almost immediately if your business grows or if you experience seasonal fluctuations.

Increase Mobility and Uniformity

As we become increasingly mobile and remote work becomes standard practice, companies are looking for more efficient ways to keep their teams united even when they are geographically distributed. Cloud phone systems can bring a distributed workforce together and make team collaboration a seamless experience. With MiCloud Connect’s mobility app, employees working from home, hotels or even the beach can make, take and manage a call as if they were sitting at their desk.

Cloud communication solutions also make implementations across multiple locations easier to manage. With a cloud phone service, users and customers alike have a consistent experience, regardless of location. In addition, features like four-digit extension dialling between offices and the ability to transfer calls from one location to another help you further improve efficiency and customer service.

Enhance Disaster Recovery Capabilities

The cloud communications and collaboration model provides an embedded continuity plan that’s built into your implementation. In fact, there are two types of DR plans - loss of connectivity and inability to get into the office.

While your customers and prospects may assume that a bounced email is a technical glitch, they always expect to be able to reach you by phone. UCaaS solutions deliver high levels of reliability and redundancy at the software and network layers to allow you to protect your business phone experience just like you protect the integrity of your networks.

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