Frequently Asked Questions

Below are some answers to some frequently asked questions. If you have any other specific questions, always feel free to send an email to our customer service team here!

Ordering Processes

What forms of payment does Penny Skateboards accept?

We accept Visa, Mastercard, American Express, and Discover Cards. You can also check out using your PayPal account.

How much does shipping cost?

We want to make shopping online as quick, easy, and affordable as possible. We offer Free Shipping on all orders $50 or greater! We also offer Express shipping for a flat rate if an item is needed urgently. Please refer to our Shipping & Delivery Page for complete details.

How long after I order until it ships out and how long does the shipping take?

The processing time of your order can vary and depends on the item(s) you order. Please refer to our Shipping & Delivery Page for our time frame of processing and shipping items.

Do you deliver to PO Boxes?

We do ship to PO boxes. It is shipped with Fed Ex Smartpost and can take 2-8 business days within the contiguous 48 states and 10-14 business days to PO Boxes in Hawaii or Alaska.

Which carrier does Penny Skateboards ship with? And do they require a signature in order to deliver it?

We ship all online orders with Fed Ex or OnTrac. Please note, your shipment does not require a signature on delivery.

I changed my mind and I want to cancel my order. What do I need to do?

If the item has not been shipped yet, we can cancel your order for a full refund, but please contact us as soon as possible with your order number, preferably by phone (1-855-736-6927). Please note, once the order has shipped we cannot cancel or recall a package. The package will have to be delivered and then we can proceed with the returns process.

Can I return a Penny Skateboard?

Any unused item (including customized boards) purchased from the Official Penny Skateboard website can be returned for a full refund within 30 days from the date of purchase. The customer is responsible for return shipping charges, but there are no restocking fees of any kind. Please read through our Returns & Refunds Page for details and contact our Customer Service team to set up a return if needed.

The tracking number says it was delivered, but I still haven’t received my package. What should I do?

If the tracking number says it has been delivered, double check with all family members and/or neighbors that could possibly have picked it up and contact us immediately so we can begin working with Fed Ex or OnTrac to see what happened and resolve the issue.

Product Questions

What are the different sizes of Penny Skateboards and which one should I get?

Penny Skateboards come in four different sizes; the 22” Penny, 27” Nickel, 32" Cruiser and 36” Longboard. When choosing the size of board there are a few things to keep in mind; such as size, age, and experience, but mostly it’s about preference. Read through our 'Size Me Up' guide to see if you can get a better idea of what you’re looking for and if you still have any questions, feel free to contact our Customer Service team.

The grip tape and/or panel stickers on custom skateboards do not come applied. They come separate in the box so when you receive it, you can decide whether you want them on your board. Check out our How To Guide: Applying Grip tape for an easy guide of how to apply grip tape.

I’ve had my Penny for a while? What should I do to make sure it’s in tip-top shape?

Your Penny board does require some maintenance if you want it to ride smoothly for a long time. The bearings and cushions are two of the most important parts of your board, but rarely get any love. Over a period of time there’s definitely a chance you’ll need to swap out the bearings or cushions for some new ones which will give it some new life! Keep in mind that dirt and water (even condensation/dew) can really effect the performance and length of life of your board. Contact our customer service team with any other questions and we can give you some recommendations on care and cleaning.

Miscellaneous

Is the box shipped "gift friendly"?

All of our items that we ship come in a regular brown shipping box from “Absolute Board Co.”, Penny's parent company. Nowhere on the box or label will it say Penny Skateboards. Also, in order to save unnecessary use of paper, we do not ship an invoice or packing list inside the box. Your order confirmation that was emailed to you after your purchase should contain the complete packing list and totals from your order.

How will the transaction show up on my credit card statement?

When you place your order you will see a charge from Absolute Board Co.

Is my Penny Skateboard covered by a warranty?

Penny Skateboards are covered under a Limited Lifetime Manufacturer's Warranty. If something does happen to your board caused by a manufacturing defect please contact our customer service team with your proof of purchase and photos depicting the damage and we'll start a warranty claim.

The skateboard or item I want is out of stock. Is there any chance you’ll re-stock that item?

We do our best to restock the customizer components and completes as soon and often as possible. If there is an item that you really want that’s unavailable at the moment, send our customer service team an email with the complete item name and we can give you our best estimate of when/if it will be restocked.

Does Penny Skateboards ever have sales or promotions on the website?

We do offer different promotions on our site, but the only way to find out about them is by our Penny Newsletter, which you can sign up for at the bottom of our homepage. We only send a couple emails a month to keep you up to date on our new products, promotions, Penny news, and giveaways!