Work Smarter, Not Harder: How VMware Built an Automated Service Desk at Scale

Jonathan Franconi, SRE Manager, VMware

20 First Time Jira Admin Tips

Sep 04 17:20 - 17:35 | Room 10

Boris Berenberg

Founder, Atlas Authority

Boris Berenberg

Founder, Atlas Authority

Boris is a 13-year veteran of IT operations with a specialization in Atlassian tools. He spent 4 years working for the company in addition to working for Uber and others before moving on to found his own company, Atlas Authority. During his 4 year tenure at Atlassian, he worked to solve challenges for the largest installations in the world. Boris also authored a significant portion of Atlassian's public technical knowledge base and the original versions of support tools. Boris co-authored Atlassian's Jira Administration Certification and their Platinum Expert Partner certification test. In addition, he has achieved every certification offered by Atlassian and continues to help companies like Spotify and Priceline.com scale and improve their utilization of Atlassian tools.

With great power, comes great responsibility. Jira has the power, but do you know the best way to leverage it to help your organization succeed? We bring the best practices and lessons learned from 4 years in Atlassian support and running a boutique Atlassian Partner company focused on enterprise clients to the table. From choosing the right number of admins to little-known resources where you can find assistance, we'll help you get started down the right path.

Products covered: Jira Software, Jira Core, Jira Service Desk

7 Secrets for Leading a Team Remotely

Sep 05 11:20 - 12:00 | Room 6

Josh Devenny

Principal Product Manager, Atlassian

Josh Devenny

Principal Product Manager, Atlassian

Josh has been a Product Manager at Atlassian for over 7 years, working across a variety of products, platforms and locations. He has spent the past year as a product manager in San Francisco, while the rest of his team is based in Sydney. When he’s not building awesome products, you’ll find him watching his favourite football team (FC Barcelona), chasing the perfect milky way photo or exploring the world.

Leading a product team is hard. Leading a product team remotely is even harder. Josh Devenny, Principal PM, and 7 year Atlassian veteran has spent the last year working remotely from the product team he leads.

At this talk, you'll hear pro-tips on how Josh deals with:

Balancing working in different time zones, and avoiding meeting overload

Staying on top of those inevitable hallway conversations you're not part of

Keeping your team humming from wherever you are in the world

Communicating your awesome ideas with nothing but a screen and the internet

Come along to hear about the importance of over-communication, remote stand-ups, and rapid response, and the Atlassian product tips Josh swears by. He's collected some battle scars along the way, too, and will also share what not to do!

Products covered: Jira Software, Confluence, Trello

A Journey From Bureaucracy to Enterprise Agility in Government

Sep 04 11:00 - 11:40 | Room 6

Torill Iversen

Director, NAV

Torill Iversen

Director, NAV

Torill is the director of IT Common components at NAV IT, the Norwegian Labour and Welfare Administration in Norway, and one of her responsibilities is the Atlassian product portfolio. Torill has a Master of management degree and she is having a very diverse work experience including IT-delivery manager, project manager, detective superintendent, police officer and lieutenant in the army. Torill is mainly focused on how the Atlassian products will provide value for teams and end-to-end value streams.

Kjell Tore Guttormsen

Team lead, NAV

Kjell Tore Guttormsen

Team lead, NAV

Kjell Tore is the team lead for the Atlassian team at NAV, the Norwegian Labour and Welfare Administration in Norway.

The Norwegian Labor and Welfare Directorate (NAV) is pioneering the digitization of the public sector in Norway. In this talk, they'll take you on their journey to build the world's best labor and welfare solutions, from bureaucracy to enterprise agility. Learn how they reorganized and scaled their IT organization to deliver faster (and cheaper!), find out how they ensure alignment between business and IT, and discuss how the Atlassian tools can support agile at scale by de-scaling and simplifying.

Products covered: Jira Software, Jira Service Desk, Confluence

An Admin’s Guide to Server & Data Center Mobile Apps

Sep 04 17:20 - 17:35 | Room 11

Isha Mehta

Product Manager, Atlassian

Isha Mehta

Product Manager, Atlassian

Isha began her career at one of Australia's major banking institutions and Microsoft. Following her university degree, she landed at Atlassian where she is as a Product Manager in the Server team. She is an ardent advocate for the customer and is passionate about building productivity through better practices. Outside work, Isha is an Instagram influencer, foodie and avid reader.

Curious about bringing Confluence and Jira Server mobile apps to your company but unsure where to start?

In this session, Isha Mehta, Product Manager, will be telling you everything you need to know to ensure your instance is mobile ready. For Confluence Server mobile you'll hear about:

Features that are currently available

Instance configuration requirements

Admin customization options

How to get your team using the Confluence mobile apps

Plus you'll get sneak previews of the upcoming Jira Server iOS and Android apps, and the opportunity to sign up for our upcoming beta release.

Products covered: Jira Software, Jira Core, Confluence

Anatomy of a Distributed Team: Communication, Agility, and Workflows

Sep 05 16:20 - 17:00 | Room 8

Marat Kiniabulatov

Project Manager, SkuVault

Marat Kiniabulatov

Project Manager, SkuVault

Marat is a process optimisation fan, working in Project Management and Business Analysis areas. Over the course of his career he helped brands and startups in creating innovative products, currently helping SkuVault - PaaS Warehouse Management System - to scale teams across the Atlantic.

Distributed teams are on the rise, but running teams on opposite sides of the globe are tough. Time zone mismatch, cultural barriers between teammates and clients, and a lack of face-to-face interaction are just some of the challenges that have to continuously be solved for. Come learn how SkuVault adjusted their Jira workflows, team communication, and other processes while nurturing a culture that keeps teams in sync regardless of geo.

Products covered: Jira Software, Confluence, Bitbucket

A Preview of Portfolio for Jira 3.0

Sep 04 16:30 - 16:45 | Theater A

Aileen Horgan

Principal Product Marketing Manager, Atlassian

Aileen Horgan

Principal Product Marketing Manager, Atlassian

Aileen joined Atlassian in 2013 and oversees go-to-market efforts of our Server and Data Center offerings for software teams. Before her current role, she's had the opportunity to drive the launch of Data Center and Enterprise services in 2014, worked on the biggest launch Atlassian's history (JIRA 7), and most recently soft launched the Atlassian Stack. She's been in software marketing for close to 10 years and just prior to joining Atlassian, Aileen was a Product Manager for a crowdsourcing platform. In her spare time, you can find her running trails, checking out live music or eating Mexican food in Austin, Texas.

Coming soon to Portfolio for Jira Server is a new planning experience that lets you create a realistic, data-driven, cross-team roadmap with ease.�

Products covered: Portfolio for Jira

Assembling your Atlassian Admin Team

Sep 04 16:30 - 17:10 | Room 7

Dave Meyer

Principal Product Manager, Atlassian

Dave Meyer

Principal Product Manager, Atlassian

Dave Meyer is a recovering Jira product manager, where he focused on Jira administration and APIs. Now he leads the Atlassian Access team, helping organizations scale on Atlassian Cloud with centralized identity and security.

Helen Xue

Product Manager, Atlassian

Helen Xue

Product Manager, Atlassian

Helen is a Product Manager who is passionate about delighting admins everywhere. She is currently working on Atlassian Access, a brand new offering that helps admins manage their users at scale. Previously she worked on simplifying the Jira configuration experience to make admins’ lives a little easier. When she’s not working, you can find her exploring different parts of the world with her dog, Avocado.

Like the Avengers, your team of Atlassian product admins can come from every part of the company. But each admin has unique skills and a different definition of "success" with Atlassian. Successful companies running on Atlassian have champions at every level of the organization. Individual team leads run projects. Jira experts manage complex workflows. The IT department makes automatic account provisioning possible.

But how should your admin team be organized? How can you set up your Atlassian products to maximize flexibility for end-users while maintaining controls your IT department requires. Atlassian product managers Dave Meyer and Helen Xue will present an overview of Atlassian administration models for our Cloud, Server, and Data Center offerings. Whether you're starting on the Atlassian stack or have been a customer for years, you will learn how to unlock the potential of Atlassian products and get the most out of your Atlassian investment.

Nobody likes busy work! But as your teams continue to grow, administrative work can explode causing basic management of users, projects, performance, and information to become a bottleneck for productivity. Raju Kadam has automated the Atlassian Stack for Tesla, Pandora, Cisco, and others for over 13 years now. Follow his journey of working smarter not harder as he bridges gaps between custom-solutions and off-the-shelf products to answer the Why, When and How to automate with what you have—and when not to.

Through real-world examples, you will learn how to use existing tools to automate tasks and improve efficiency - such as the use of existing REST APIs, browser automation, custom integration and even building your own apps to get things done.

And finally, remember the mantra - Stay lazy and let automation do the work for you :)

Atlassian Data Center in Kubernetes the Cloud Native Way

Sep 05 14:50 - 15:30 | Room 8

Henrik Høegh

DevOps consultant, Praqma

Henrik Høegh

DevOps consultant, Praqma

As a DevOps consultant Henrik regularly works with build servers, container technologies like Kubernetes, version control, and agile task management systems but also spend a great deal of time working with general organizational, architectural and process related challenges for customers.

In a world where innovation is demanded at an even higher rate, many global companies are turning to Atlassian products to manage their product development processes. As these systems become mission critical, there is no room left for maintenance windows, manual playbooks, and traditional IT approaches. This talk will show you the benefits of running Atlassian Server and Data Center products in a modern Cloud Native infrastructure - based on Kubernetes. Learn how to deploy, upgrade and scale in a matter of seconds, and how desired state configuration will ensure a self-healing system - even at night! You'll also see how Praqma has dockerized the main Atlassian tools, in a way that makes them production and cluster aware.

A Way Out of Email Hell: Statuspage for Incident Management

Sep 04 17:20 - 17:35 | Room 8

Hubert Kut

Atlassian Solution Architect, eBay

Hubert Kut

Atlassian Solution Architect, eBay

My journey in IT world started as a support engineer. I realised quickly that a lot of teams straggle with collaboration, transparency and tracking work done/undone. That was the time when Atlassian kicked the door down and jumpstarted my career. From that time I'm Atlassian Evangelist, Solution Architect and passionate about Agile Methodology. My business goal is to facilitate people's work by giving them tools that are available from anywhere and at anytime. Key words for myself are simplification and automation.

At eBay, we believe collaboration and communication are key to achieving our company goals. Come to this lightning talk to learn how we improved communication inside eBay using Statuspage as the main tool to announce maintenance and inform employees about incidents. This session will present Statuspage best practices to drastically reduce the amount of emails, Slack messages, and phone calls when things inevitably go wrong.

Products covered: Jira Software, Statuspage

Been There, Scaled That: Making the Right Bets in Team, Process and Tools at VMware

Sep 05 10:30 - 11:10 | Room 4

Prafulla Arvind

Engineering Manager, VMWare

Prafulla Arvind

Engineering Manager, VMWare

Prafulla has been with VMware Could & Productivity Engineering team for the last 6 years. She manages Bug tracking, Project Management and other collaboration tools including Atlassian tools like JIRA, Service Desk, Confluence and FishEye. She has been involved in driving Agile transformation at VMware with different business units. She has been at a startup in the past for 5 yrs and started her career with IBM research.

Kum Tham

Director Engineering , VMWare

Kum Tham

Director Engineering , VMWare

In the software development industry for over 30 years ranging from quality assurance, product development, tools, automation, data analytics to program management. Have worked with small, large and startup organizations that span globally across the world. Mainly in the software technology industry including telecommunication, networking, security, software virtualization and data analytics. Have held various roles including Director of Quality Engineering, Software Development, Corporate IT, Tools, Automation and Data Analytics.

How to scale efficiently becomes your biggest concern when you see rapid user adoption of any application. At VMware, adoption of Atlassian tools grew from 100's to 1000's of users per month within a year. This growth brought added complexity to on-boarding new teams, upgrading, maintaining a performant environment and ensuring stability while providing HA and DR. We had to be cautious when introducing new add-ons and integrations to support Service Management and Agile transformations. To satisfy complex requirements, we embraced several deployment models, moving from server to DC while introducing MySQL clustering and a hybrid DR solution on VMC in AWS. In this talk, we'll share our journey through these challenges, how our experience informed new onboarding techniques and policies, and the valuable guidance we received from our TAMs.

In agile, business people and developers work together in harmony on a daily basis. Right? In reality, this relationship is very tricky. As a response to this, Atlassian adopted the "Triad" model to try and connect business, design, and engineering. But last year, the Jira team found that our model wasn't functioning as designed, and it was impacting our customers. With the help of the Atlassian Team Playbook, the team was able to uncover the issues and host a healthy debate on how to fix it. The results taught us that maybe even models should be agile, too.

In this talk you'll learn:

How to improve communication and collaboration without undergoing a major agile transformation

Tips for breaking down barriers between your product team and marketing

How you can measure team health and build an open and transparent culture from within

Products covered: Jira Software

Bridging Cross-Functional Teams with Atlassian

Sep 05 16:20 - 17:00 | Room 7

Ben Mackie

Head of Engineering, Atlassian

Ben Mackie

Head of Engineering, Atlassian

Ben has 20 years experience building and leading collaboration and visualisation solutions for global markets. He loves building amazing team culture and delivering engaging experiences to customers. He is the Head of Engineering for Growth at Atlassian.

Balancing product, design and engineering perspectives is critical in planning and execution. Without it, friction and problems with customer value or technical debt can mount. In this session, Ben Mackie, Head of Growth Engineering, will demonstrate how his team brought different disciplines together and set themselves up for successful collaboration using Confluence and Trello.

We’ll cover practices to improve teams' shared understanding, empower teams to contribute and develop cross-team planning skills. If your role is in product, design or engineering, or maybe it’s supporting all three, you’ll leave this session with a toolbox of practices and principles of collaboration that will help you bring your team together and move work forward like never before.

Products covered: Jira Software, Jira Core, Confluence, Trello

Building Bridges: Integrating Atlassian and Microsoft Teams to Drive Productivity

Sep 04 14:50 - 15:30 | Room 4

Mansoor Malik

Principal PM, Microsoft Teams Integrations, Microsoft

Mansoor Malik

Principal PM, Microsoft Teams Integrations, Microsoft

Mansoor is Principal PM for Microsoft Teams integrations. In this role, he works with major partners like Atlassian to leverage their APIs and help build applications with great UX. https://www.linkedin.com/in/mansoormalik/

Ravi Kethana

WiPro

Ravi Kethana

WiPro

In partnership with Atlassian, Microsoft has built several integrations on top of Jira, Bitbucket and Trello APIs allowing customers to use these apps directly in the context of Microsoft Teams. Attend this demo-heavy session to hear directly from Ravi Kethana, Wipro’s Vice President of Engineering on how the integrations have helped Wipro employees to increase productivity, and see how they can also help your organization get work done faster. We’ll also share best practices from the other 200 thousand organizations that use Teams.

Products covered: Jira Software, Jira Core, Trello, Bitbucket

Choosing Wisely When Extending Atlassian Products

Sep 04 11:50 - 12:05 | Room 9

Ralph Whitbeck

Developer Advocate, Atlassian

Ralph Whitbeck

Developer Advocate, Atlassian

Ralph Whitbeck has over 20 years experience as a web developer. At Atlassian, Ralph is a Developer Evangelist for the Ecosystem team where he strives to make developers lives easier in creating new add-ons for Atlassian products. As an avid supporter of open source, Ralph served on the Board of Directors for the jQuery Foundation and had lead the Developer Relations program for jQuery. You can find Ralph on Twitter at @RedWolves

Customizing Atlassian products so they match your needs exactly is everybody’s dream. But getting that custom-fit comes with a choice. Do you get a Marketplace app from one of our awesome Marketplace vendors or do you build something customized specifically to meet your needs? If you decide to customize yourself do you understand the path ahead of you?

In this talk, Ralph Whitbeck will discuss the various options you have to get a custom-fit for your Atlassian products. We’ll show you what’s possible for Jira and Confluence. We’ll walk through some options to customize like extending the UI, using the REST APIs, and the differences between Cloud and Server. By the end, you’ll have a better understanding of how to start your customization journey.

Compliance in an Agile World

Sep 05 14:00 - 14:40 | Room 4

Guy Herbert

Risk Futurist, Atlassian

Guy Herbert

Risk Futurist, Atlassian

Guy has over 25 years working in IT and Technology across the Telecommunications, Finance, Pharmaceutical and Software industries. He has managed risk, compliance, audit and technical delivery teams during this time. Guy has been thinking of better ways for Atlassian to manage IT Risk and Compliance since Sept 2013.

Meeting compliance obligations often means putting in checkpoints at every turn and this often collides with our agile approaches for developing and delivering value to the customer fast. Hear from Guy Herbert, Risk, and Compliance Guru at Atlassian how we use process and tools to be compliant for multiple obligations and while making over 500 changes a day. This will cover development, deploy and the joy of compliance obligations.

Critical Decision Making: What Hospitals Can Teach Us About Teams

Steve is a Senior Product Manager for Data Center at Atlassian, focussed on Performance and Scalability. Previously Steve has been a PM for Support Engineering, Jira Data Center, and Bitbucket

In the intensive care ward of the hospital, dedicated teams rotate across 12-hour shifts to provide critical care to patients. In this environment, effective teamwork is a matter of life and death. Steve King, Senior Product Manager at Atlassian, has become intimately familiar with the people and processes of Intensive Care Units over the past decade, where he's learned to appreciate the individual roles and team processes that help transition patients from crisis to controlled recovery.

So how do these teams operate so effectively? Are the skills and methods only applicable to short-term, critical situations? And how can we apply these practices to software, business, and other professional teams? Steve will cover all this and more as he provides tips and templates you can use to build trust, make critical decisions, and effectively share knowledge on your own team.

Data-Informed Development, the Atlassian Way

Sep 04 11:00 - 11:40 | Room 9

Luke Hedge

Senior Analyst, Atlassian

Luke Hedge

Senior Analyst, Atlassian

Dr Luke Hedge is a Senior Product Analyst who works with Atlassian's Confluence Server Team. He derives key insights from big data so that our product teams can create amazing user experiences. When he's not doing that, Luke can be found on the slopes in a seemingly useless attempt at learning to ski.

Atlassian is more than a data-driven company; we’re data-informed. Our analytics form only a subset of the information needed to build a successful product. But it hasn’t always been this way. We've evolved our own processes and tooling over several years so we can now leverage all of our data to provide all Atlassian teams with the insights they need to build our amazing products.

We’ve shared what we've learned in the Atlassian Team Playbook, and with the power of Jira and Confluence, we’ve created a seamless integration of robust analytical insights into an agile workflow. Come and learn about our own journey, and how you can use our strategies to unlock the power of data in your organization and set a growth trajectory for your own products.

Products covered: Jira Software, Confluence, Trello

Deep Dive Into Automation: Scaling Jira Service Desk

Sep 05 16:20 - 17:00 | Room 11

Patrick Teen

Software Engineer, Atlassian

Patrick Teen

Software Engineer, Atlassian

Patrick’s been a member of Atlassian’s Sydney engineering team for 5 years, having worked on several of the products including Jira Software and Jira Service Desk. Now working on the Search & Smarts platform team, Patrick spends his time integrating machine learning into our products! On weekends, you'll find him around Sydney waterways learning new tricks on his wakeboard or fishing.

Amaresh Ray

Product Manager, Atlassian

Amaresh Ray

Product Manager, Atlassian

Amaresh Ray is a Product Manager at Atlassian.

We believe in a simple motto - automate everything that can be automated and streamline everything that can't.

Come with us on a journey to demystify automation processes in Jira Service Desk that will help you get more done, faster. From the automatic assigning of incidents to the correct team member, to resolving tickets once the linked Jira Software ticket is resolved -- learn how you can use the power of automation within Jira Service Desk to do things like reduce mean time to resolution, increase customer satisfaction, and free up your team from repetitive manual tasks. We'll show you real automation rules that you can copy and add to your own service desk.

Back by popular demand, this talk was rated one of the highest at Summit US last year!

Products covered: Jira Software, Jira Core, Jira Service Desk

Dominos’ Delivery of a Faster Response Was No Standard Order

Sep 05 14:00 - 14:40 | Room 9

Michael Sheppard

Application Security Manager, Domino's

Michael Sheppard

Application Security Manager, Domino's

Mr. Michael Sheppard is a seasoned Application Security and Secure Software Development professional with over 10 years experience reducing business risk throughout the Development Lifecycle. He expertise's in building out Complex, Comprehensive, Robust, Continuous Application Security Programs that align with internal development processes and missions. His specific areas of expertise are around Automated Static & Dynamic Application Security Testing for CI/CD pipelines. Developer Secure Software training and education. Automated Security Engagement for Functional and Non-Functional Application Security Requirements. Application Security Architecture and Design. Issue Triage, Validation, Reporting and Prioritization. Lastly Real-time Application Security KPI Metrics Dashboarding. He’s led Application Security Programs for organizations such as Blue Cross Blue Shield of Michigan, VISA, Kelly Services and Domino's. Mr. Sheppard is an avid contributor to the Application Security Industry speaking at conferences across the globe including OWASP AppSec USA, Splunk .conf and Atlassian Summit to name a few. His interest include professional basketball, Application Security entrepreneurship and RESTful API development and Security.

Come listen to Domino's Pizza share how they transformed a complex, multi-ticket, time-consuming Security Engagement process into an automated workflow. Using deep knowledge of Splunk software, Atlassian tools, a little ingenuity and a lot of ITSM, a great Application Security team and DevOps best practices, Dominos' Information Security Team now responds faster than ever. Splunk ITSI enables Domino's Pizza to display Real-time Application Security metrics in a Rich and Powerful Dashboards for C-Level audiences to Technical leaders.

Tarun Sapra has over 10 years of Industry experience across various business domains. From last 5 years he is working as an Atlassian Consultant/Architect. He loves to use the Atlassian stack to automate the complete software development pipeline right from the project requirements upto deployment of code. Passionate about Continuous delivery, automation and how right set of tooling can support large scale Agile adoption initiatives. He loves to work with all levels of Management to understand their requirements and how technology can be leveraged to not just automate the processes but also create in-depth reports to make the whole process transparent.

Enterprise-wide adoption of Agile frameworks poses new challenges, including: how do you effectively manage requirements across programs, projects, and teams? Requirements management, the backbone of an efficient software delivery lifecycle, can be less manual and better automated from the point of conception to being developed and deployed by Scrum teams.

In this talk, Tarun Sapra will share how Ingencio group uses the Atlassian suite to streamline the flow of requirements from top-level management to dozens of globally distributed Scrum teams. Discover how you can set up a large-scale Agile organization while maintaining transparency with reporting dashboards for each level of the organization. You'll also learn how the requirements pipeline can seamlessly map to an organization-wide “Spotify” Agile model of tribes, squads, chapters, and guilds.

Expand Your Data Center Experience With Marketplace Apps That Scale

Sep 04 17:20 - 17:35 | Room 9

Darin LaFramboise

Ecosystem Analytics Team Lead, Atlassian

Darin LaFramboise

Ecosystem Analytics Team Lead, Atlassian

Darin is our Ecosystem Analytics team lead, helping Atlassian measure our marketplace performance and spot growth opportunities for the organization. He brings a new skillset to the team in thinking with data ahead of development to strategically growth the business. Before Atlassian, Darin came from Facebook working on product and business measurement for the ads platform teams. Specifically Darin spent time working with Small and Medium businesses determining measurement needs to be incorporated into core products. Darin also helps with the University of California Davis Grad School of Management on guiding the needs of todays Data Science industry from the academic world and assisting in research into emerging ecosystem businesses.

As Atlassian grows the Data Center platform, the Ecosystem team has been working with developers in setting standards for a great app experience. This talk will cover the growth in app adoption across teams using Data Center and the guidance for what it means for an app to be data center approved. We'll look over some of our most widely adopted apps and how Atlassian and our developer community is investing in bringing many of our best apps to Jira Family and Confluence Data Center platforms.

Products covered: Jira Software, Jira Service Desk, Confluence

Find the Root Cause - Atlassian Logs and ELK

Sep 04 11:50 - 12:05 | Room 6

Joachim Bollen

Atlassian Expert, ACA IT Solutions

Joachim Bollen

Atlassian Expert, ACA IT Solutions

Joachim has been working with the Atlassian tools for over 7 years now, with a strong focus on helping people getting the most out of the tools, and giving the users a swift and performant experience while using the Atlassian toolsuite.

The numbers tell the tale! By aggregating log files in an easy to use tool, where you can easily zoom in into problems, you get a clear view on what improvements can be done to increase the stability and performance of your instance. Joachim Bollen, an Atlassian expert with a long-time focus on performance and stability, will guide you through the setup and configuration of Elasticsearch, Logstash, and Kibana (ELK) to aggregate the logging and metrics of your Atlassian applications (Jira, Confluence, and Bitbucket). He will show you how this setup helped in detecting the root cause of performance issues in Jira and how dashboards can help you monitor the health of your Atlassian applications.

From 0 to 100 Micro-Features a Day in a Bank—Agile Transformation With Atlassian

Sep 04 14:00 - 14:40 | Room 6

Artem Glotov

Development teamlead, Alfa-Bank

Artem Glotov

Development teamlead, Alfa-Bank

Artem is Atlassian products ambassador in Alfa-Bank (the largest private bank in Russia). Implemented JIRA, Confluence, Bitbucket and Bamboo to 4000+ people growing Agile and engineering teams during last 6 years. Studied JIRA and Confluence 300+ people last 1.5 years. Common member of the AUG Moscow from its start in 2016.

7 years ago, implementing a simple feature in Alfa-Bank's customer-facing banking application would take a few months, followed by a few weeks of fixing bugs. To shorten our time to market and increase the quality of our products, we tried to adopt an Agile way of working. But it was impossible in a 20,000+ people organization without suitable collaboration tools. To solve this problem, Alfa-Bank implemented a comprehensive product development strategy, from product requirements to deployment, using the Atlassian suite. We now release about 100 micro-features every day and are continuing to grow.

In this talk, get a full overview of our product development process, learn about the challenges of navigating a highly regulated environment, and see how you can tackle large-scale process change using Atlassian's tools.

Products covered: Jira Software, Confluence, Bitbucket, Bamboo

Getting Agile Right – Rebooting an Agile Organization in 100 Days

Sep 04 16:30 - 17:10 | Room 9

Maurizio Mancini

Senior Agile and Atlassian Consultant, Exempio

Maurizio Mancini

Senior Agile and Atlassian Consultant, Exempio

Maurizio Mancini is a leader in the Agile, Quality and Process industries with a sixth sense for Agile, Atlassian, quality, and business process. He is best known for cutting through the noise and getting to the heart of any organizational problem whether that problem consists of choosing the right software development process, implementing modern quality approaches, or just finding the right balance between people, process and tools. Maurizio has been building teams for more than 20 years and is known for building highly effective and dedicated teams. Maurizio’s approach consists of empowering people and teams so that the team's talent and creativity come through naturally. This mindset favours the adoption of Agile values and the adoption of Atlassian tools in any environment.

Paul Ryan

CTO at Openx, OpenX

Paul Ryan

CTO at Openx, OpenX

Paul Ryan is the chief technology officer at OpenX where he oversees a global team of more than 250 engineers and data scientists to foster the development of new, innovative programmatic technology. Prior to OpenX, Paul was the CTO and founder of mobile search company Zowdow. He has also held CTO roles at Yellow Pages Group, Leads360 and Overture. During his time at Overture, Paul was principally responsible for engineering the world’s first high scale auction-based market for the web, an innovation that established the foundation of today’s $45 billion programmatic marketplace. Paul holds a BSE, EECS from Princeton University, an MS in Computer Science from John Hopkins University and an MBA from the Wharton School at the University of Pennsylvania.

On the surface, OpenX was nailing agile: 22 teams delivering software on a 2-week release train with some teams actually executing both Continuous Integration (CI) and Continuous Delivery (CD) processes. But a major question still lingered: Were teams shipping features that delivered enough value to the business? Come learn how OpenX rebooted their Agile organization in just 100 days by tweaking agile and portfolio practices and the configuration and usage of their Atlassian tools. The 100-day ride isn’t for the faint of heart but proves it's possible to re-focus an agile organization to maximize ROI.

Carmen formerly led the DevOps initiative at a Fortune 100 Company which was the winner of the 2016 DevOps.com Transformation of the year. He now works with other enterprises to help them accelerate their delivery flow. Carmen is a frequent conference speaker, author and industry contributor.

Nicole Bryan

VP, Product, Tasktop

Nicole Bryan

VP, Product, Tasktop

Nicole Bryan is the Vice President of Product at Tasktop Technologies. She has more than 20 years of experience in software and product development, focused primarily on bringing data visualization/infographics and human factors considerations to the forefront of Application Lifecycle Management. Most recently, she served as Director of Product Management at Borland Software/Micro Focus, where she was responsible for creating a new Agile development management tool. Prior to Borland, Bryan worked for the New York Stock Exchange (NYSE) Regulatory Division, where she managed some of the first Agile project teams at the NYSE. Bryan is a published thought leader on the topic women in technology. She is also passionate about improving how software is created and delivered – making the experience enjoyable, fun, and even delightful.

If you've ever worked on an enterprise "digital transformation" project, you've probably seen the usual pitfalls: delayed timelines, expanding budgets, and difficulty delivering continuous customer value. Shifting from a "project" to a "product" mentality is daunting, but has many benefits and can set your organization up for success if done correctly.

Nationwide Insurance has been experimenting with moving to a product approach, which requires applying value stream thinking in their organization. Join Carmen DeArdo, former DevOps leader at Nationwide, and Nicole Bryan, VP of Product at Tasktop, to learn about their experiences. Hear what has worked, what hasn't, and practical considerations for designing large-scale product value streams across the enterprise.

Products covered: Jira Software

How Atlassian Does Ops in 5 Easy Steps

Sep 05 14:50 - 15:30 | Room 4

Patrick Hill

SRE Solutions Lead, Atlassian

Patrick Hill

SRE Solutions Lead, Atlassian

Patrick Hill, Site Reliability Engineering Solutions Lead, has been with Atlassian a while now, and transferred from Sydney to our Austin office. (G’day, y’all!) In my free time, I enjoy taking my beard from “distinguished professor” to “lumberjack” and back again.

Over the past 5 years, Atlassian has evolved how we run services, and how we keep our systems running. This talk goes through the history of this evolution at Atlassian, including how we:

How BOSE Delivers Software Services at Scale with Jira Service Desk

Sep 04 16:30 - 17:10 | Room 8

Josh Steckler

Certified Jira & Confluence Administrator, Bose

Josh Steckler

Certified Jira & Confluence Administrator, Bose

Josh Steckler is a Certified Jira, Service Desk and Confluence Administrator and a member the Engineering Systems & Tools team at Bose. In 10 years at Bose, Josh has been working with Atlassian applications since their beginnings at the company. Today, these tools are essential to the Bose mission: Innovate, create better products, and help people enjoy the things they love. Recently, Josh’s role has expanded into Enterprise Service Management, and he has migrated several teams onto Jira Service Desk. Josh is also an Atlassian Community Champion.

Teams need great tools to make great products. At BOSE, the number of tools and teams is growing fast and Josh Steckler, a long time Jira administrator, knew how to help. At this talk, you'll learn how Jira Service Desk became essential to delivering software tool support at scale, and why combining support and agile tools will make your team faster and better. Josh will give you plenty of tips and tricks on getting the most from every feature and how to keep your instance clean. You'll also hear how Jira Service Desk has expanded into product teams at BOSE, and the integrations that helped along the way.

Products covered: Jira Software, Jira Service Desk

How Integrated Test Management Keeps SBB on Track

Sep 05 16:20 - 17:00 | Room 9

Andreas Wieczorek

Teamlead Test Engineering, SBB Swiss Federal Railways

Andreas Wieczorek

Teamlead Test Engineering, SBB Swiss Federal Railways

Andreas has tested software since his first job in parallel to studying computer science in 1998. He went from Tester, Test Engineer and Test Manager at E-Plus (now part of Telefonica) to be a Consultant at Capgemini Consulting, and then to Test Manager again at a swiss IT company, trivadis. His career as a Test Manager made a permanent change 9 years ago thanks to Scrum. Today he is leading his team of Test Engineers at Swiss Federal Railways SBB, consults in regard to testing, and is an e mbedded tester, test engineer or Trainer for Agile Testing, depending on which of his skills is needed most. He loves new technologies and promotes the agile movement as a way to a better team collaboration and to do those organizational changes that in the end will lead to a better customer experience.

While Developers, Architects, Requirement Engineers, Product Owners and others had already moved to Jira and Confluence, Swiss Federal Railway’s test engineers were left behind with HP ALM. Shortly after, problems that started as misunderstandings had escalated into complete communication silos—and even refusal to work between teams.

But there was a bright spot: independently and of free will, the teams started working in parallel to move off their outdated tools and transition to a better collaboration model.

Join Andreas Wieczorek as he explores that transition, the challenges they faced, and the benefits of using tightly connected tools with the same UX to empower diverse roles and skillsets to work together better than before with a fully integrated Atlassian solution.

Products covered: Jira Software, Jira Core, Confluence

How the Team Behind Portfolio for Jira Builds Their Roadmap

Sep 04 16:30 - 17:10 | Room 4

Jonno Katahanas

Product Manager, Atlassian

Jonno Katahanas

Product Manager, Atlassian

Jonno Katahanas is currently a Product Manager for Portfolio for Jira, Atlassian’s agile roadmapping tool. Prior to joining the Portfolio team, Jonno worked in Atlassian’s Customer Operations team helping to create localized experiences for international customers. Having worked for other tech companies like Microsoft and Red Hat, Jonno’s built a skillset spanning product, cloud technology, marketing and business strategy. A good day for him involves dangerously high levels of caffeine and geeking out about all things product with people far smarter than him.

Building an effective product roadmap is hard. Ensuring your team is building the right thing at the right time is a challenge all too common for product teams of all shapes and sizes. So how do high-performing product teams manage their product roadmap? Even better, how does the team behind Portfolio for Jira, Atlassian’s agile road mapping tool, build and manage their roadmap?

Join Jonno Katahanas, Product Manager for Portfolio for Jira, to get a behind-the-scenes look at how his team does exactly that. You’ll learn practical tips to ensure your roadmap is defined based off clear goals, optimized to deliver the most customer value possible, and agile enough to respond to change.

Products covered: Jira Software, Portfolio for Jira

How to Get the Most Out of Using Atlassian and Slack Together

Sep 04 14:00 - 14:40 | Room 9

Caroline Bartle

Partnerships Integrations Manager, Atlassian

Caroline Bartle

Partnerships Integrations Manager, Atlassian

Caroline Bartle has over 12 years of experience in producing and delivering online products and services. She is currently a Product Manager for Atlassian, as part of the Strategic Integrations team, which is focused on delivering exceptional integration apps between Atlassian and other SaaS products.

Tessa Price

Business Development, Senior Associate, Slack

Tessa Price

Business Development, Senior Associate, Slack

Tessa Price is a Senior Associate on Slack's Business Development team. She works closely with enterprise companies and services that are building apps on top of the Slack platform. Previously, Tessa held Sales and Partnerships roles at Box, through a successful IPO, and Vessel, a media-tech startup acquired by Verizon. She holds a BA and MA from Stanford.

Hundreds of thousands of teams use Atlassian products with Slack every day – and through our new partnership, we're deepening integrations between Slack and Jira Cloud, Bitbucket Cloud, Trello, and Confluence Cloud.

In this talk, Tessa Price, Senior Associate of Business Development at Slack, will cover examples of how Slack can help your team be most effective. You will also hear from Atlassian's Caroline Bartle, Product Manager for Strategic Integrations, about how to get the most out of using Slack with your Atlassian tools.

Geoff is a senior data scientist working under Atlassian's support division. He loves using the latest machine learning techniques to drive insights from Atlassian's rich data assets, and ultimately reducing friction and improving the product experience for our customers. Prior to his foray into industry data science, Geoff had completed a PhD in Antarctic Astrophysics, during which he conducted a portion of his research near the geographic South Pole in Antarctica.

Atlassian's Customer Support & Success division is home to some ~450 staff who work tirelessly with customers in the form of technical product support. We are always looking for ways to scale efficiently, and in the context of customer support, this means reducing both internal & customer effort by surfacing the right information at the right time - in turn unlocking team performance. In this talk, you'll hear about recent progress we've made toward leveraging intelligent systems within our support workflow, resulting in a more frictionless and streamlined experience for our customers. Learn how we use natural language processing & machine learning to automatically categorize incoming tickets, and integrate this with Jira Service Desk to save significant time when triaging our queues.

Come for the buzzwords, and leave with a fresh perspective on intelligent helpdesk integration.

Products covered: Jira Software, Jira Core, Jira Service Desk

Intro to Planning with Portfolio for Jira

Sep 04 11:00 - 11:15 | Theater A

Bree Davies

Senior Product Manager, Atlassian

Bree Davies

Senior Product Manager, Atlassian

Discover the main features of a Portfolio plan including how to prioritise your scope, read your data-driven roadmap, manage your team's capacity, and create reports.

Products covered: Portfolio for Jira

Intro to Planning with Portfolio for Jira

Sep 05 10:30 - 10:45 | Theater A

Bree Davies

Senior Product Manager, Atlassian

Bree Davies

Senior Product Manager, Atlassian

Discover the main features of a Portfolio plan including how to prioritise your scope, read your data-driven roadmap, manage your team's capacity, and create reports.

Products covered: Portfolio for Jira

Jira Consolidation and Migration - the Benefits of Hindsight

Sep 05 14:50 - 15:30 | Room 9

Roy Chapman

Atlassian Administrator, SCM Best Practice Ltd

Roy Chapman

Atlassian Administrator, SCM Best Practice Ltd

Worked in the IT industry since 1983. After a short stint as an assembler programmer I moved into the Unix world, migrating proprietary applications. Subsequently Unix Admin, Clearcase Admin. Migrated Clearcase to SVN. Worked with Atlassian since 2010.

Jira often starts small and grows organically within a business, a side effect of this can be that even small organizations find themselves with multiple Jira instances, deployed in different ways, leading to complexity for users and IT teams.

Consolidating Jira instances is not as straightforward as simply copying data, any migration needs a plan, and to be well managed, staged and tested. Based on my experience of consolidating 26 JIRA instances of varying versions, configurations, and use-cases, into a single Data Center instance, I will discuss the process adopted, the lessons learned and propose a fresh approach for those planning to migrate, including the tools used, methods adopted, and how to avoid creating problems later on.

20/20 hindsight is always the clearest.

Products covered: Jira Software, Jira Core

Jira Performance Testing

Sep 05 14:00 - 14:40 | Room 6

Maciej Kwidziński

Senior Software Developer, Atlassian

Maciej Kwidziński

Senior Software Developer, Atlassian

Maciej started measuring and improving performance of Jira in late 2014. Throughout the years he worked on frontend performance in Cloud, brought his experience to backend in Server and focused on creating automated, meaningful and robust benchmark.

Are you wondering how much growth your Jira can handle? Are you curious about how upgrading Jira would impact your end-user performance? If so, then this session is for you! You'll see how our performance testing toolkit can help you answer these questions with insights that are especially relevant to your Jira setup. You'll hear how we designed the toolkit to be meaningful, time-saving and adjustable to your needs.

Products covered: Jira Software, Jira Core, Jira Service Desk

Jira Software Data Center: Archiving Projects

Sep 05 14:25 - 14:40 | Theater B

Jakub Kurcek

Senior Product Manager, Atlassian

Jakub Kurcek

Senior Product Manager, Atlassian

When the amount of information in Jira grows without an end in sight, both finding relevant information and maintaining performance at scale can become challenging. With project archiving you can take control of the information in Jira and optimize your project list for better navigation and performance.

Products covered: Jira Software

Jira Software Data Center: Archiving Projects

Sep 04 16:55 - 17:10 | Theater B

Jakub Kurcek

Senior Product Manager, Atlassian

Jakub Kurcek

Senior Product Manager, Atlassian

When the amount of information in Jira grows without an end in sight, both finding relevant information and maintaining performance at scale can become challenging. With project archiving you can take control of the information in Jira and optimize your project list for better navigation and performance.

Products covered: Jira Software

Jira Upgrades at Scale - Tips from Seasoned Admins

Sep 04 11:00 - 11:40 | Room 11

Laura Renfroe

Customer Operations Program Manager, Atlassian

Laura Renfroe

Customer Operations Program Manager, Atlassian

Laura runs customer engagement programs for Jira Software and Confluence server, focusing on feature release uptake, the server upgrade process, and new user activation. She's passionate about sharing the value of feature releases in new and compelling ways to solve customer challenges. Her goal is to help teams using Jira unlock their potential through product version upgrades. When she's not in the office, you can probably find her playing volleyball at the beach, happily raiding a thrift store, or napping with her cat Jef.

Upgrading your server instance to a newer version is the key to unlocking the latest features, updates, and bug fixes. However, navigating the complexities of a scaled instance upgrade can be overwhelming. In this talk, we'll share real customer examples to show you the do's and don'ts of server version upgrades at scale. You'll see first-hand how large customers have successfully navigated version upgrades and walk away with actionable tips to inform your next upgrade.

Products covered: Jira Software

Large Scale Atlassian Adoption at the Speed of Trust

Sep 04 14:50 - 15:30 | Room 11

Rebecca Velasco

Principal Solution Consultant, cPrime

Rebecca Velasco

Principal Solution Consultant, cPrime

I'll add later

Aaron Pierce

Aaron Pierce

Any large-scale initiative involving teams, tools, and methods of working requires trust to execute properly and at a high speed. How do you migrate 5,000 users from a legacy platform to the Atlassian suite without completely disrupting all the projects and deliverables across multiple lines of business? What if these teams are practicing varying types of agile and waterfall within the legacy platform?In this talk, learn how a Fortune 100 financial services organization, TIAA, transitioned from a legacy platform, educated the user base on the new tools, homogenized the project practices, and earned the trust of the organization in the process. Learn the organizational challenges, adoption techniques and strategies for finding the right balance of flexibility and standardization.

Managing Complex Application Deployments

Sep 04 17:20 - 17:35 | Room 7

Martin Luethi

CTO, Strata Decision Technology

Martin Luethi

CTO, Strata Decision Technology

Martin is CTO at Strata Decision Technology, a Chicago-based vendor of Software-as-a-Service solutions for financial analytics, business intelligence, and decision support needs in the healthcare industry. A native of Switzerland, Martin has almost 20 years of commercial software development management experience holding similar positions at Best Doctors, Rise Health, Optum, and Picis. He has been using Atlassian tools since 2007. His interests include software development methodologies, information systems architectures, and cloud computing. Martin received his PhD from the Institute of Information Systems, Department of Information Engineering of the University of Bern, Switzerland.

Providing a cloud-based financial analytics and performance platform used by almost 1,000 hospitals around the United States, Strata Decision Technology, is in the process of transitioning from a monolithic solution to a microservices-based architecture in order to better help these hospitals and health systems drive margins to fuel their mission.

Using the likes of Jira and Statuspage, learn how utilizing a DevOps approach has helped the team deliver many large releases per year, all the while still ensuring complete separation of sensitive healthcare data and providing maximum visibility throughout deployments.

Mission Possible – Mastering Challenges With Atlassian at Government Authorities

Sep 05 10:30 - 11:10 | Room 6

Stephan Krauss

Senior Consultant, Senior IT-Architect, Ancud IT-Beratung GmbH

Stephan Krauss

Senior Consultant, Senior IT-Architect, Ancud IT-Beratung GmbH

For more than 10 years, Mr. Stephan Krauss has successfully implemented large projects for customers from various industries as a Senior Consultant and Senior IT Architect. His main areas of expertise are enterprise portals, agile transformation and requirements management.

Katharina Jäger

IT Specialist, Bundesagentur für Arbeit

Katharina Jäger

IT Specialist, Bundesagentur für Arbeit

If you're not in IT or software development, you may think that software teams are only necessary in for-profit companies. It's easy to forget that large governmental organizations have software development teams, too! The Bundesagentur für Arbeit (Federal Employment Agency) is Germany's largest authority, and their teams use Atlassian tools for hundreds of software development projects.

In this session, join Katharina Jäger, IT Specialist at Bundesagentur für Arbeit, and Stephan Krauss from Ancud IT-Beratung, to learn how they implemented Jira Software, Confluence and Bitbucket. You'll hear how Katharina's team standardized their work processes, how they use Confluence to collect and share knowledge across projects and teams, and how they keep the quality of information high across their Atlassian tools.

Products covered: Jira Software, Confluence, Bitbucket

One Queue to Rule Them All – Monitoring With Jira

Sep 04 14:50 - 15:30 | Room 6

Lisa Reilly

Senior Project Manager, Demonware

Lisa Reilly

Senior Project Manager, Demonware

Lisa Reilly is a Senior Project Manager for Demonware (part of the Activision Blizzard Group). She has been in project management for 10 years in telecoms and online services. Demonware is responsible for developing and running the services and infrastructure for some of the largest entertainment franchises in the world. Demonware ensure that those services keep running 24/7 for years after launch.

Demonware’s Monitoring team are responsible for monitoring the online services for Activision Publishing games. This means ownership of keeping millions of players and thousands of servers online at all times.

They have transformed from a traditional 24/7 Network Operations Center to upskilled engineers who have developed and implemented a new monitoring stack, helping to change the culture of the organization with an eye towards quality, reliability, and supportability. A big part of this was moving from manually created email-style ticketing to automatically created tickets in Jira, and later to Jira Service Desk.

In this talk you'll learn how the team use custom fields, plugins, and integrations to move away from browser-tab-ageddon to a simple Jira Service Desk queue that reduces context switching and confusion, resulting in a better experience for gamers all around the world.

Simply Powerful: It's Not an Oxymoron

Is your product easy to use? In a world where the bar for beautiful and easy-to-use products has been raised high, this is a can-of-worms question that every product team hopes to answer.

A year ago, the Jira Cloud team set a big and hairy goal – to simplify Jira while preserving its power. They've experienced lofty peaks, quick wins, and depressing lows – and they're ready to share their journey with you.

Join Atlassian Product Manager Erika Sa as she shares tips and tricks that her team has used to quantify, understand, and improve Jira's usability. You'll leave this talk with metrics and strategies to kick off your own journey towards better product usability.

Products covered: Jira Software

Sizing Jira Software for Performance - the Trifecta!

Sep 04 11:50 - 12:05 | Room 11

Dev Govindaswamy

Technical Consultant, Adaptavist

Dev Govindaswamy

Technical Consultant, Adaptavist

Jira & Android have something in common! Dev introduced Jira at Motorola and as Sr. IT Manager, led the team that implemented the Jira process and tools that helped Motorola develop Android phones. Dev's interest are mainly in the area of Jira performance, Jira DC and utilizing Jira to implement solutions that stretch Jira! Currently, Dev works as a technical consultant for Adaptavist in Dallas, Texas working across the entire Atlassian stack. Dev has an undergraduate and graduate degrees in Computer Science along with a management degree in Strategy.

Jira performance is highly dependent on the trifecta of environment, data complexity, and usage patterns. In this talk, learn from Dev Govindaswamy's 10+ years of experience managing Jira environments of all sizes (100K issues to 1M+ issues) that were architected to be highly performant. This talk will outline the factors affecting Jira performance and how to measure if your current Jira environment is sized adequately for your data complexity and usage patterns.

Products covered: Jira Software, Jira Core, Jira Service Desk

Sky’s the Limit With Atlassian Apps

Sep 04 16:30 - 17:10 | Room 11

David Grierson

SDLC Tools Specialist, Sky UK

David Grierson

SDLC Tools Specialist, Sky UK

David is a technical leader with over 20 years of experience in a wide-range of technologies across systems/network administration, software development and service delivery within global blue-chip companies. A clear communicator with the ability to bridge the gap between technology teams and senior management stakeholders, translating requirements into successful service offerings. David has many years of experience working in high pressure, fast paced operational environments, delivering results and motivating teams to exceed business expectations. With a proven track record in the development of concepts into working service platforms with experience across a broad portfolio of technologies, David has particular expertise in JIRA, Confluence, Subversion, Git, Nexus and other development technologies.

Sky, Europe's leading entertainment and communications business, has developed a customer management platform which seamlessly integrates it's contact centers, online sales channels, and mobile applications. Using a combination of Confluence, Jira, Portfolio for Jira, FishEye, and a number of marketplace apps, Sky has created a powerful, integrated software development lifecycle (SDLC). In this session, we'll explore how Sky's SDLC ecosystem has been developed to provide traceability of large-scale programme development, enhancements to improve the visibility of progress, and upcoming plans for test management optimization.

Products covered: Jira Software, Portfolio for Jira, Confluence

The Ultimate Guide to Confluence for Software Teams

Sep 05 10:30 - 11:10 | Room 11

Sherif Mansour

Distinguished Product Manager, Atlassian

Sherif Mansour

Distinguished Product Manager, Atlassian

Sherif Mansour has 15 years of experience in software development. He is currently a Distinguished Product Manager for Atlassian. For 6 years he was been responsible for Confluence, a popular social collaboration tool for product teams. Today Sherif heads up the cross-product cloud experience for all of Atlassian’s products. Areas of expertise include agile product development. Sherif thinks building simple products is hard and so is writing a simple, short bio.

Building a shared understanding is key to the success of any software team. In this talk we’ll take you through how your teams can use Confluence throughout the software development process from concept to launch, sharing practical ways to maximize efforts in building tribal knowledge. Come and be equipped with best-practice examples from teams who use Confluence every day, plus plenty of tips and ticks to help your software team get aligned for any project.

Products covered: Jira Software, Confluence, Trello

The Users' Community: Your Hidden Treasure and Best Ally

Sep 04 14:00 - 14:40 | Room 8

Fabian Lopez

PMO Manager, DSS, Inc.

Fabian Lopez

PMO Manager, DSS, Inc.

Project Manager Professional, Scrum Master and Certified Trade Show Manager, with more than 16 years of business and technology management experience in the private sector as well as state and federal space. Specialized on Project Management, collaboration community development and Open Source advocate. Founder of 5 Atlassian User Groups, 1 Company User Group and top contributor of the Atlassian Community. Using Atlassian since 2009 to foster collaboration on Healthcare Open Source, winner of two Atlassian Awards. Currently engage on a company-wide adoption of Atlassian, agile development process improvement and business teams on-boarding. In addition to leading Atlassian adoption efforts, Fabian is currently managing the Commercial PMO. He was the Director of International Implementations for Electronic Health Records in Central and South America and member of the team that implemented the VistA EHR system in healthcare organizations as diverse as State-owned hospital groups and large independent hospitals.

What do you do when you have a burning Atlassian question or hit a roadblock while trying something new with a product? Did you know there's a whole treasure trove of solutions to your problem (and thousands of others) just waiting to be discovered by admins and users like you? Come learn from an Atlassian community power-user, Fabian Lopez, on how to make the most out of the Atlassian online community, Atlassian User Groups (AUGs), Company User Groups (CUGs), the Champions program, Atlassian coaches, and more. These resources will become your best allies as you navigate through challenges and triumphs along your Atlassian journey.

Triage Lessons Learned After 10 Years With Jira

Sep 04 11:50 - 12:05 | Room 10

Sherylyn Doctor

Engineer, Quicklogic Corporation

Sherylyn Doctor

Engineer, Quicklogic Corporation

At Quicklogic, I work on engineering and manufacturing the sensor hubs embedded in a good portion of the mobile devices used today. At Cypress Semiconductor, I created and maintained (with the help of others) the first fully automated production line that goes from silicon wafer to finished product in less than 24 hours.

Over the years, at every company I've worked with, engineers and managers have had to deal with information overload from our issue tracking systems. We've had numerous debates on whether a fix is safe, whether it is the right thing to do in the short and long term, and whether or not to include it in a release. Numerous times, managers have shot down engineers' concerns and vice versa. A few times, that overload has been the root cause of mission or project failure.

This talk covers lessons learned about using Jira for triage: how to find the most relevant comments, what constitutes "relevant", and how to stay on top of the important changes without missing a beat.

Products covered: Jira Software

Tuning Jira Horsepower for Scaling and Performance

Sep 04 14:50 - 15:30 | Room 8

Michael Brosnan

Lead Software Development Engineer, MetLife

Michael Brosnan

Lead Software Development Engineer, MetLife

I have a long experience managing Application Lifecycle Management tools and enjoy working out complex issues such as performance. I lead the Galway Atlassian User Group and currently work in MetLife, Galway

Jira is a powerful, flexible system that can support thousands of users, hundreds of projects, and millions of issues. But as the numbers of teams depending on Jira grows, managing performance becomes a larger priority — degraded performance and downtime isn't an option. To successfully tune Jira for performance, you need to understand how to plan for and respond to the system when it's under pressure, and how to deal with the unexpected. Join this session to learn how to benchmark and test performance, calibrate usage patterns against other example instances, and discover the secrets to "Jira Horsepower": the combination of available compute resources, I/O performance, and scale and usage models. See why Jira responds to user requests the way it does, and what can help or hinder that performance metric.

Products covered: Jira Software, Jira Core

Uniting a Global Workforce: An Internal User Group Story

Sep 04 11:50 - 12:05 | Room 8

Christiaan Veerman

Head of Developer Experience, TD Securities

Christiaan Veerman

Head of Developer Experience, TD Securities

Christiaan is responsible for DevOps and Developer Experience at TD Securities. He has been instrumental in driving project delivery change with a shift to product ownership and agile practices. Through focus on shared infrastructure, product delivery , developer experience and partnership with colleagues across TD Securities, his team has delivered an award winning technology platform.

Danny Zuccaro

Senior Manager Employee Engagement, TD Securities

Danny Zuccaro

Senior Manager Employee Engagement, TD Securities

Danny is presently a senior manager at TD Securities responsible for Employee Engagement. He has been part of the team driving the shift at TD Securities from a consumer to creator mindset. Danny is also the Toronto AUG co-lead and a Community Champion on the Atlassian Community.

How do you make a significant cultural shift in an industry known for being slow and resistant to change? How do you unite a global workforce, remove constraints to collaboration and creation and facilitate a common platform? Christiaan Veerman and Danny Zuccaro of TD Securities wondered the same and turned to Atlassian practices to help. By embracing the Atlassian Team Playbook and creating an internal user group they were able to drum up the credibility and enthusiasm needed to create widespread change. Learn what they learned, the benefits they've seen, and tips for doing the same in your organization.

Where Power Meets Simplicity: A Sneak Peek Into the New Jira Software

Sep 05 11:20 - 11:35 | Theater B

Jason Wong

Atlassian

Jason Wong

Atlassian

Over the past year we've reimagined and redesigned key parts of the Jira Software experience to provide teams with greater flexibility and more power than ever before. Join us as we demo some of the key features and improvements we've shipped in the past year, as well as provide a sneak peek into what's coming next.

Products covered: Jira Software

Why We’re Bad at Estimation, and What We Can Do About It

Sep 05 14:00 - 14:40 | Room 11

Steve Haffenden

Senior Developer, Confluence Server, Atlassian

Steve Haffenden

Senior Developer, Confluence Server, Atlassian

Steve is a developer and team lead at Atlassian. He's worked in, and lead, agile teams in various industries, and across multiple continents for the last 12 years. Steve is passionate about the values of culture and self within teams. He believes that great things can be achieved when you know and trust yourself and those that you work with.

We've all been there. You're building a new feature and have planned meticulously - success criteria, milestones, and estimations. You've considered your dependencies, risks and who all of your stakeholders are. Yet somehow the project is never completed on time.

This problem is known as the planning fallacy and isn't unique to the software industry. Globally, organizations across every sector struggle to complete projects on time, often with catastrophic results.

This talk will use examples from a range of industries to understand why we struggle so much with estimation and planning, what frameworks are available for overcoming it, and how we can apply these practically when estimating software while remaining agile.

Products covered: Portfolio for Jira

Work Smarter, Not Harder: How VMware Built an Automated Service Desk at Scale

Sep 05 14:50 - 15:30 | Room 6

Jonathan Franconi

SRE Manager, VMware

Jonathan Franconi

SRE Manager, VMware

Jonathan has been an employee at VMware for 7 years in various roles including R&D Manager and leading SRE Cloud Operations for VMware Cloud Services. He lead a implementation and deployment of the JIRA Service Desk implementation, architecture, enablement and operations.

VMware was able to implement Jira Service Desk and begin enabling and supporting enterprise customers in less than 3 months. The implementation now supports over 3,000 daily users and supports VMware Cloud Services such as VMware Cloud on AWS. This session will demonstrate how we quickly and efficiently architected, designed, and implemented a highly functional service desk leveraging automation - and how your team can do the same. Come learn how to get up and running with your service desk in a tactical manner, providing quick upstart and enablement to high-performance teams. I’ll also talk about how to make sure time is not wasted on configurations that will not bring value and results to your team so that you can deliver results and impress customers and business partners alike.

Products covered: Jira Software, Jira Service Desk

20 First Time Jira Admin Tips

Boris Berenberg, Founder, Atlas Authority

A Journey From Bureaucracy to Enterprise Agility in Government

Torill Iversen, Director, NAV

Kjell Tore Guttormsen, Team lead, NAV

Assembling your Atlassian Admin Team

Dave Meyer, Principal Product Manager, Atlassian

Helen Xue, Product Manager, Atlassian

Atlassian Automation – A Guide to Being Lazy

Raju Kadam, Sr. DevOps Engineer, Tesla Inc.

Atlassian Data Center in Kubernetes the Cloud Native Way

Henrik Høegh, DevOps consultant, Praqma

Been There, Scaled That: Making the Right Bets in Team, Process and Tools at VMware

Prafulla Arvind, Engineering Manager, VMWare

Kum Tham, Director Engineering , VMWare

Choosing Wisely When Extending Atlassian Products

Ralph Whitbeck, Developer Advocate, Atlassian

Compliance in an Agile World

Guy Herbert, Risk Futurist, Atlassian

Critical Decision Making: What Hospitals Can Teach Us About Teams

Steve King, Senior Product Manager, Atlassian

Deep Dive Into Automation: Scaling Jira Service Desk

Patrick Teen, Software Engineer, Atlassian

Amaresh Ray, Product Manager, Atlassian

Dominos’ Delivery of a Faster Response Was No Standard Order

Michael Sheppard, Application Security Manager, Domino's

Expand Your Data Center Experience With Marketplace Apps That Scale

Darin LaFramboise, Ecosystem Analytics Team Lead, Atlassian

Expert Tips for Building a Lean, Mean ITSM Machine

Vidhu Sharma, Sr. Product Manager, Atlassian

Paul Buffington, Principal Solutions Engineer, Atlassian

Find the Root Cause - Atlassian Logs and ELK

Joachim Bollen, Atlassian Expert, ACA IT Solutions

Getting Agile Right – Rebooting an Agile Organization in 100 Days

Maurizio Mancini, Senior Agile and Atlassian Consultant, Exempio

Paul Ryan, CTO at Openx, OpenX

How Atlassian Does Ops in 5 Easy Steps

Patrick Hill, SRE Solutions Lead, Atlassian

How BOSE Delivers Software Services at Scale with Jira Service Desk

Josh Steckler, Certified Jira & Confluence Administrator, Bose

Implementing Jira Service Desk At Scale to Support Your Growing Organization

Work Smarter, Not Harder: How VMware Built an Automated Service Desk at Scale

Jonathan Franconi, SRE Manager, VMware

20 First Time Jira Admin Tips

Sep 04 17:20 - 17:35 | Room 10

Boris Berenberg

Founder, Atlas Authority

Boris Berenberg

Founder, Atlas Authority

Boris is a 13-year veteran of IT operations with a specialization in Atlassian tools. He spent 4 years working for the company in addition to working for Uber and others before moving on to found his own company, Atlas Authority. During his 4 year tenure at Atlassian, he worked to solve challenges for the largest installations in the world. Boris also authored a significant portion of Atlassian's public technical knowledge base and the original versions of support tools. Boris co-authored Atlassian's Jira Administration Certification and their Platinum Expert Partner certification test. In addition, he has achieved every certification offered by Atlassian and continues to help companies like Spotify and Priceline.com scale and improve their utilization of Atlassian tools.

With great power, comes great responsibility. Jira has the power, but do you know the best way to leverage it to help your organization succeed? We bring the best practices and lessons learned from 4 years in Atlassian support and running a boutique Atlassian Partner company focused on enterprise clients to the table. From choosing the right number of admins to little-known resources where you can find assistance, we'll help you get started down the right path.

Products covered: Jira Software, Jira Core, Jira Service Desk

A Journey From Bureaucracy to Enterprise Agility in Government

Sep 04 11:00 - 11:40 | Room 6

Torill Iversen

Director, NAV

Torill Iversen

Director, NAV

Torill is the director of IT Common components at NAV IT, the Norwegian Labour and Welfare Administration in Norway, and one of her responsibilities is the Atlassian product portfolio. Torill has a Master of management degree and she is having a very diverse work experience including IT-delivery manager, project manager, detective superintendent, police officer and lieutenant in the army. Torill is mainly focused on how the Atlassian products will provide value for teams and end-to-end value streams.

Kjell Tore Guttormsen

Team lead, NAV

Kjell Tore Guttormsen

Team lead, NAV

Kjell Tore is the team lead for the Atlassian team at NAV, the Norwegian Labour and Welfare Administration in Norway.

The Norwegian Labor and Welfare Directorate (NAV) is pioneering the digitization of the public sector in Norway. In this talk, they'll take you on their journey to build the world's best labor and welfare solutions, from bureaucracy to enterprise agility. Learn how they reorganized and scaled their IT organization to deliver faster (and cheaper!), find out how they ensure alignment between business and IT, and discuss how the Atlassian tools can support agile at scale by de-scaling and simplifying.

Products covered: Jira Software, Jira Service Desk, Confluence

Assembling your Atlassian Admin Team

Sep 04 16:30 - 17:10 | Room 7

Dave Meyer

Principal Product Manager, Atlassian

Dave Meyer

Principal Product Manager, Atlassian

Dave Meyer is a recovering Jira product manager, where he focused on Jira administration and APIs. Now he leads the Atlassian Access team, helping organizations scale on Atlassian Cloud with centralized identity and security.

Helen Xue

Product Manager, Atlassian

Helen Xue

Product Manager, Atlassian

Helen is a Product Manager who is passionate about delighting admins everywhere. She is currently working on Atlassian Access, a brand new offering that helps admins manage their users at scale. Previously she worked on simplifying the Jira configuration experience to make admins’ lives a little easier. When she’s not working, you can find her exploring different parts of the world with her dog, Avocado.

Like the Avengers, your team of Atlassian product admins can come from every part of the company. But each admin has unique skills and a different definition of "success" with Atlassian. Successful companies running on Atlassian have champions at every level of the organization. Individual team leads run projects. Jira experts manage complex workflows. The IT department makes automatic account provisioning possible.

But how should your admin team be organized? How can you set up your Atlassian products to maximize flexibility for end-users while maintaining controls your IT department requires. Atlassian product managers Dave Meyer and Helen Xue will present an overview of Atlassian administration models for our Cloud, Server, and Data Center offerings. Whether you're starting on the Atlassian stack or have been a customer for years, you will learn how to unlock the potential of Atlassian products and get the most out of your Atlassian investment.

Nobody likes busy work! But as your teams continue to grow, administrative work can explode causing basic management of users, projects, performance, and information to become a bottleneck for productivity. Raju Kadam has automated the Atlassian Stack for Tesla, Pandora, Cisco, and others for over 13 years now. Follow his journey of working smarter not harder as he bridges gaps between custom-solutions and off-the-shelf products to answer the Why, When and How to automate with what you have—and when not to.

Through real-world examples, you will learn how to use existing tools to automate tasks and improve efficiency - such as the use of existing REST APIs, browser automation, custom integration and even building your own apps to get things done.

And finally, remember the mantra - Stay lazy and let automation do the work for you :)

Atlassian Data Center in Kubernetes the Cloud Native Way

Sep 05 14:50 - 15:30 | Room 8

Henrik Høegh

DevOps consultant, Praqma

Henrik Høegh

DevOps consultant, Praqma

As a DevOps consultant Henrik regularly works with build servers, container technologies like Kubernetes, version control, and agile task management systems but also spend a great deal of time working with general organizational, architectural and process related challenges for customers.

In a world where innovation is demanded at an even higher rate, many global companies are turning to Atlassian products to manage their product development processes. As these systems become mission critical, there is no room left for maintenance windows, manual playbooks, and traditional IT approaches. This talk will show you the benefits of running Atlassian Server and Data Center products in a modern Cloud Native infrastructure - based on Kubernetes. Learn how to deploy, upgrade and scale in a matter of seconds, and how desired state configuration will ensure a self-healing system - even at night! You'll also see how Praqma has dockerized the main Atlassian tools, in a way that makes them production and cluster aware.

Been There, Scaled That: Making the Right Bets in Team, Process and Tools at VMware

Sep 05 10:30 - 11:10 | Room 4

Prafulla Arvind

Engineering Manager, VMWare

Prafulla Arvind

Engineering Manager, VMWare

Prafulla has been with VMware Could & Productivity Engineering team for the last 6 years. She manages Bug tracking, Project Management and other collaboration tools including Atlassian tools like JIRA, Service Desk, Confluence and FishEye. She has been involved in driving Agile transformation at VMware with different business units. She has been at a startup in the past for 5 yrs and started her career with IBM research.

Kum Tham

Director Engineering , VMWare

Kum Tham

Director Engineering , VMWare

In the software development industry for over 30 years ranging from quality assurance, product development, tools, automation, data analytics to program management. Have worked with small, large and startup organizations that span globally across the world. Mainly in the software technology industry including telecommunication, networking, security, software virtualization and data analytics. Have held various roles including Director of Quality Engineering, Software Development, Corporate IT, Tools, Automation and Data Analytics.

How to scale efficiently becomes your biggest concern when you see rapid user adoption of any application. At VMware, adoption of Atlassian tools grew from 100's to 1000's of users per month within a year. This growth brought added complexity to on-boarding new teams, upgrading, maintaining a performant environment and ensuring stability while providing HA and DR. We had to be cautious when introducing new add-ons and integrations to support Service Management and Agile transformations. To satisfy complex requirements, we embraced several deployment models, moving from server to DC while introducing MySQL clustering and a hybrid DR solution on VMC in AWS. In this talk, we'll share our journey through these challenges, how our experience informed new onboarding techniques and policies, and the valuable guidance we received from our TAMs.

Choosing Wisely When Extending Atlassian Products

Sep 04 11:50 - 12:05 | Room 9

Ralph Whitbeck

Developer Advocate, Atlassian

Ralph Whitbeck

Developer Advocate, Atlassian

Ralph Whitbeck has over 20 years experience as a web developer. At Atlassian, Ralph is a Developer Evangelist for the Ecosystem team where he strives to make developers lives easier in creating new add-ons for Atlassian products. As an avid supporter of open source, Ralph served on the Board of Directors for the jQuery Foundation and had lead the Developer Relations program for jQuery. You can find Ralph on Twitter at @RedWolves

Customizing Atlassian products so they match your needs exactly is everybody’s dream. But getting that custom-fit comes with a choice. Do you get a Marketplace app from one of our awesome Marketplace vendors or do you build something customized specifically to meet your needs? If you decide to customize yourself do you understand the path ahead of you?

In this talk, Ralph Whitbeck will discuss the various options you have to get a custom-fit for your Atlassian products. We’ll show you what’s possible for Jira and Confluence. We’ll walk through some options to customize like extending the UI, using the REST APIs, and the differences between Cloud and Server. By the end, you’ll have a better understanding of how to start your customization journey.

Compliance in an Agile World

Sep 05 14:00 - 14:40 | Room 4

Guy Herbert

Risk Futurist, Atlassian

Guy Herbert

Risk Futurist, Atlassian

Guy has over 25 years working in IT and Technology across the Telecommunications, Finance, Pharmaceutical and Software industries. He has managed risk, compliance, audit and technical delivery teams during this time. Guy has been thinking of better ways for Atlassian to manage IT Risk and Compliance since Sept 2013.

Meeting compliance obligations often means putting in checkpoints at every turn and this often collides with our agile approaches for developing and delivering value to the customer fast. Hear from Guy Herbert, Risk, and Compliance Guru at Atlassian how we use process and tools to be compliant for multiple obligations and while making over 500 changes a day. This will cover development, deploy and the joy of compliance obligations.

Critical Decision Making: What Hospitals Can Teach Us About Teams

Steve is a Senior Product Manager for Data Center at Atlassian, focussed on Performance and Scalability. Previously Steve has been a PM for Support Engineering, Jira Data Center, and Bitbucket

In the intensive care ward of the hospital, dedicated teams rotate across 12-hour shifts to provide critical care to patients. In this environment, effective teamwork is a matter of life and death. Steve King, Senior Product Manager at Atlassian, has become intimately familiar with the people and processes of Intensive Care Units over the past decade, where he's learned to appreciate the individual roles and team processes that help transition patients from crisis to controlled recovery.

So how do these teams operate so effectively? Are the skills and methods only applicable to short-term, critical situations? And how can we apply these practices to software, business, and other professional teams? Steve will cover all this and more as he provides tips and templates you can use to build trust, make critical decisions, and effectively share knowledge on your own team.

Deep Dive Into Automation: Scaling Jira Service Desk

Sep 05 16:20 - 17:00 | Room 11

Patrick Teen

Software Engineer, Atlassian

Patrick Teen

Software Engineer, Atlassian

Patrick’s been a member of Atlassian’s Sydney engineering team for 5 years, having worked on several of the products including Jira Software and Jira Service Desk. Now working on the Search & Smarts platform team, Patrick spends his time integrating machine learning into our products! On weekends, you'll find him around Sydney waterways learning new tricks on his wakeboard or fishing.

Amaresh Ray

Product Manager, Atlassian

Amaresh Ray

Product Manager, Atlassian

Amaresh Ray is a Product Manager at Atlassian.

We believe in a simple motto - automate everything that can be automated and streamline everything that can't.

Come with us on a journey to demystify automation processes in Jira Service Desk that will help you get more done, faster. From the automatic assigning of incidents to the correct team member, to resolving tickets once the linked Jira Software ticket is resolved -- learn how you can use the power of automation within Jira Service Desk to do things like reduce mean time to resolution, increase customer satisfaction, and free up your team from repetitive manual tasks. We'll show you real automation rules that you can copy and add to your own service desk.

Back by popular demand, this talk was rated one of the highest at Summit US last year!

Products covered: Jira Software, Jira Core, Jira Service Desk

Dominos’ Delivery of a Faster Response Was No Standard Order

Sep 05 14:00 - 14:40 | Room 9

Michael Sheppard

Application Security Manager, Domino's

Michael Sheppard

Application Security Manager, Domino's

Mr. Michael Sheppard is a seasoned Application Security and Secure Software Development professional with over 10 years experience reducing business risk throughout the Development Lifecycle. He expertise's in building out Complex, Comprehensive, Robust, Continuous Application Security Programs that align with internal development processes and missions. His specific areas of expertise are around Automated Static & Dynamic Application Security Testing for CI/CD pipelines. Developer Secure Software training and education. Automated Security Engagement for Functional and Non-Functional Application Security Requirements. Application Security Architecture and Design. Issue Triage, Validation, Reporting and Prioritization. Lastly Real-time Application Security KPI Metrics Dashboarding. He’s led Application Security Programs for organizations such as Blue Cross Blue Shield of Michigan, VISA, Kelly Services and Domino's. Mr. Sheppard is an avid contributor to the Application Security Industry speaking at conferences across the globe including OWASP AppSec USA, Splunk .conf and Atlassian Summit to name a few. His interest include professional basketball, Application Security entrepreneurship and RESTful API development and Security.

Come listen to Domino's Pizza share how they transformed a complex, multi-ticket, time-consuming Security Engagement process into an automated workflow. Using deep knowledge of Splunk software, Atlassian tools, a little ingenuity and a lot of ITSM, a great Application Security team and DevOps best practices, Dominos' Information Security Team now responds faster than ever. Splunk ITSI enables Domino's Pizza to display Real-time Application Security metrics in a Rich and Powerful Dashboards for C-Level audiences to Technical leaders.

Expand Your Data Center Experience With Marketplace Apps That Scale

Sep 04 17:20 - 17:35 | Room 9

Darin LaFramboise

Ecosystem Analytics Team Lead, Atlassian

Darin LaFramboise

Ecosystem Analytics Team Lead, Atlassian

Darin is our Ecosystem Analytics team lead, helping Atlassian measure our marketplace performance and spot growth opportunities for the organization. He brings a new skillset to the team in thinking with data ahead of development to strategically growth the business. Before Atlassian, Darin came from Facebook working on product and business measurement for the ads platform teams. Specifically Darin spent time working with Small and Medium businesses determining measurement needs to be incorporated into core products. Darin also helps with the University of California Davis Grad School of Management on guiding the needs of todays Data Science industry from the academic world and assisting in research into emerging ecosystem businesses.

As Atlassian grows the Data Center platform, the Ecosystem team has been working with developers in setting standards for a great app experience. This talk will cover the growth in app adoption across teams using Data Center and the guidance for what it means for an app to be data center approved. We'll look over some of our most widely adopted apps and how Atlassian and our developer community is investing in bringing many of our best apps to Jira Family and Confluence Data Center platforms.

Products covered: Jira Software, Jira Service Desk, Confluence

Expert Tips for Building a Lean, Mean ITSM Machine

Sep 05 10:30 - 11:10 | Room 7

Vidhu Sharma

Sr. Product Manager, Atlassian

Vidhu Sharma

Sr. Product Manager, Atlassian

Vidhu has been creating products for more than a decade. Love for technology, singular and straightforward designs and human interactions has driven him on a relentless pursuit of challenging the status quo and a new way of getting things done. He is the Product Manager for Jira Service Desk. When not working, Vidhu is exploring the sunny side of Australia and plans to visit Antarctica one day!

Paul Buffington

Principal Solutions Engineer, Atlassian

Paul Buffington

Principal Solutions Engineer, Atlassian

As a member of the Atlassian Enterprise team, Paul is responsible for helping customers redefine the shape of modern ITSM. His passion for all things IT is driven by 15+ years of consulting in the industry. His expertise spans the Atlassian products but also goes beyond the technology to help teams improve the way they work. Paul enjoys spending time with family and their three golden retrievers on the Oregon coast. Hiking and photography are a perfect weekend for him.

In a world of digital transformation and DevOps, the way that service teams work is rapidly evolving. Is your IT team struggling to adapt to new ways of working? This session will cover a variety of in-depth topics with real examples, including:

Learning and adjusting to the future of "Lean ITSM"

Improving incident response communications and collaboration to lower MTTR (Mean time to resolution)

The right way to conduct an incident PIR to unlock valuable lessons to improve services

Improving self-service in your organization with a "shift-left" or knowledge-centric support

The goal of this session is to provide best practices that you and your team can actually put into practice. At the end of the session, we will provide you with a copy of Atlassian's "Tips to make a lean, mean, ITSM machine" white paper!

Products covered: Jira Service Desk, Confluence, Statuspage

Find the Root Cause - Atlassian Logs and ELK

Sep 04 11:50 - 12:05 | Room 6

Joachim Bollen

Atlassian Expert, ACA IT Solutions

Joachim Bollen

Atlassian Expert, ACA IT Solutions

Joachim has been working with the Atlassian tools for over 7 years now, with a strong focus on helping people getting the most out of the tools, and giving the users a swift and performant experience while using the Atlassian toolsuite.

The numbers tell the tale! By aggregating log files in an easy to use tool, where you can easily zoom in into problems, you get a clear view on what improvements can be done to increase the stability and performance of your instance. Joachim Bollen, an Atlassian expert with a long-time focus on performance and stability, will guide you through the setup and configuration of Elasticsearch, Logstash, and Kibana (ELK) to aggregate the logging and metrics of your Atlassian applications (Jira, Confluence, and Bitbucket). He will show you how this setup helped in detecting the root cause of performance issues in Jira and how dashboards can help you monitor the health of your Atlassian applications.

Getting Agile Right – Rebooting an Agile Organization in 100 Days

Sep 04 16:30 - 17:10 | Room 9

Maurizio Mancini

Senior Agile and Atlassian Consultant, Exempio

Maurizio Mancini

Senior Agile and Atlassian Consultant, Exempio

Maurizio Mancini is a leader in the Agile, Quality and Process industries with a sixth sense for Agile, Atlassian, quality, and business process. He is best known for cutting through the noise and getting to the heart of any organizational problem whether that problem consists of choosing the right software development process, implementing modern quality approaches, or just finding the right balance between people, process and tools. Maurizio has been building teams for more than 20 years and is known for building highly effective and dedicated teams. Maurizio’s approach consists of empowering people and teams so that the team's talent and creativity come through naturally. This mindset favours the adoption of Agile values and the adoption of Atlassian tools in any environment.

Paul Ryan

CTO at Openx, OpenX

Paul Ryan

CTO at Openx, OpenX

Paul Ryan is the chief technology officer at OpenX where he oversees a global team of more than 250 engineers and data scientists to foster the development of new, innovative programmatic technology. Prior to OpenX, Paul was the CTO and founder of mobile search company Zowdow. He has also held CTO roles at Yellow Pages Group, Leads360 and Overture. During his time at Overture, Paul was principally responsible for engineering the world’s first high scale auction-based market for the web, an innovation that established the foundation of today’s $45 billion programmatic marketplace. Paul holds a BSE, EECS from Princeton University, an MS in Computer Science from John Hopkins University and an MBA from the Wharton School at the University of Pennsylvania.

On the surface, OpenX was nailing agile: 22 teams delivering software on a 2-week release train with some teams actually executing both Continuous Integration (CI) and Continuous Delivery (CD) processes. But a major question still lingered: Were teams shipping features that delivered enough value to the business? Come learn how OpenX rebooted their Agile organization in just 100 days by tweaking agile and portfolio practices and the configuration and usage of their Atlassian tools. The 100-day ride isn’t for the faint of heart but proves it's possible to re-focus an agile organization to maximize ROI.

How Atlassian Does Ops in 5 Easy Steps

Sep 05 14:50 - 15:30 | Room 4

Patrick Hill

SRE Solutions Lead, Atlassian

Patrick Hill

SRE Solutions Lead, Atlassian

Patrick Hill, Site Reliability Engineering Solutions Lead, has been with Atlassian a while now, and transferred from Sydney to our Austin office. (G’day, y’all!) In my free time, I enjoy taking my beard from “distinguished professor” to “lumberjack” and back again.

Over the past 5 years, Atlassian has evolved how we run services, and how we keep our systems running. This talk goes through the history of this evolution at Atlassian, including how we:

How BOSE Delivers Software Services at Scale with Jira Service Desk

Sep 04 16:30 - 17:10 | Room 8

Josh Steckler

Certified Jira & Confluence Administrator, Bose

Josh Steckler

Certified Jira & Confluence Administrator, Bose

Josh Steckler is a Certified Jira, Service Desk and Confluence Administrator and a member the Engineering Systems & Tools team at Bose. In 10 years at Bose, Josh has been working with Atlassian applications since their beginnings at the company. Today, these tools are essential to the Bose mission: Innovate, create better products, and help people enjoy the things they love. Recently, Josh’s role has expanded into Enterprise Service Management, and he has migrated several teams onto Jira Service Desk. Josh is also an Atlassian Community Champion.

Teams need great tools to make great products. At BOSE, the number of tools and teams is growing fast and Josh Steckler, a long time Jira administrator, knew how to help. At this talk, you'll learn how Jira Service Desk became essential to delivering software tool support at scale, and why combining support and agile tools will make your team faster and better. Josh will give you plenty of tips and tricks on getting the most from every feature and how to keep your instance clean. You'll also hear how Jira Service Desk has expanded into product teams at BOSE, and the integrations that helped along the way.

Products covered: Jira Software, Jira Service Desk

Implementing Jira Service Desk At Scale to Support Your Growing Organization

Sep 04 14:00 - 14:40 | Room 11

Alex Christensen

Atlassian Suite Engineer, AppDynamics

Alex Christensen

Atlassian Suite Engineer, AppDynamics

Alex Christensen is a native Texan, but the only thing really that Texan about him is that he says "howdy y'all" a little too much. He's been working in the Atlassian suite for the past five years and has become so process-oriented that he tries to estimate his life in story points. Please send help.

Jeff Tillett

Senior Build and Release Engineering, AppDynamics

Jeff Tillett

Senior Build and Release Engineering, AppDynamics

Jeff Tillett currently manages the Build and Release Engineering team for AppDynamics solving complex internal business challenges through process enhancement, automation, and infrastructure design. Jeff has been working with various Atlassian tooling for the past 7 years for multiple organizations and currently serves as one of the Dallas Atlassian User Group leaders.

Supporting a growing enterprise organization is no easy task. We'll cover the advantages of using Jira Service Desk to support a rapidly-growing organization. Learn how to help your organization's support teams do more with less by utilizing JSD's automation, evaluate your team's health using SLAs, introduce a user-friendly support portal to your support team's customers, and how JSD can be used to align various support teams including IT, HR, and Facilities.

Geoff is a senior data scientist working under Atlassian's support division. He loves using the latest machine learning techniques to drive insights from Atlassian's rich data assets, and ultimately reducing friction and improving the product experience for our customers. Prior to his foray into industry data science, Geoff had completed a PhD in Antarctic Astrophysics, during which he conducted a portion of his research near the geographic South Pole in Antarctica.

Atlassian's Customer Support & Success division is home to some ~450 staff who work tirelessly with customers in the form of technical product support. We are always looking for ways to scale efficiently, and in the context of customer support, this means reducing both internal & customer effort by surfacing the right information at the right time - in turn unlocking team performance. In this talk, you'll hear about recent progress we've made toward leveraging intelligent systems within our support workflow, resulting in a more frictionless and streamlined experience for our customers. Learn how we use natural language processing & machine learning to automatically categorize incoming tickets, and integrate this with Jira Service Desk to save significant time when triaging our queues.

Come for the buzzwords, and leave with a fresh perspective on intelligent helpdesk integration.

Products covered: Jira Software, Jira Core, Jira Service Desk

Jira Performance Testing

Sep 05 14:00 - 14:40 | Room 6

Maciej Kwidziński

Senior Software Developer, Atlassian

Maciej Kwidziński

Senior Software Developer, Atlassian

Maciej started measuring and improving performance of Jira in late 2014. Throughout the years he worked on frontend performance in Cloud, brought his experience to backend in Server and focused on creating automated, meaningful and robust benchmark.

Are you wondering how much growth your Jira can handle? Are you curious about how upgrading Jira would impact your end-user performance? If so, then this session is for you! You'll see how our performance testing toolkit can help you answer these questions with insights that are especially relevant to your Jira setup. You'll hear how we designed the toolkit to be meaningful, time-saving and adjustable to your needs.

Products covered: Jira Software, Jira Core, Jira Service Desk

Jira Service Desk for Non-Technical Teams

Sep 04 11:50 - 12:05 | Room 7

Vincent Wong

Product Manager - Jira Service Desk, Atlassian

Vincent Wong

Product Manager - Jira Service Desk, Atlassian

Vincent is a Product Manager on the Jira Service Desk team at Atlassian. He uses his experience with IT teams around the world to advocate for maximum team collaboration and effectiveness. Outside of work, Vincent is a keen traveller and foodie. Follow his adventures on Instagram at @ck.vincentwong.

Service desks have traditionally been tools for IT and support teams, however, there are many other teams in your organization that act like service teams but may not necessarily see themselves as one. Those teams are being bombarded with asks and requests for help from other employees and are always getting interrupted from their work. These service requests could be for your legal team to review contracts, marketing to send emails or even facilities to reserve desks for visitors. What if we took a page out of the IT and support handbook and applied similar concepts to non-technical teams!

In this talk, I will show you how Atlassian has started using service desks for many non-technical teams in our organization. I will also provide some tips and tricks on the best way to spot these teams, set up a service desk for them in a way that makes sense for how they work, and spread the tool across your organization for maximum productivity.

Products covered: Jira Service Desk

Managing Complex Application Deployments

Sep 04 17:20 - 17:35 | Room 7

Martin Luethi

CTO, Strata Decision Technology

Martin Luethi

CTO, Strata Decision Technology

Martin is CTO at Strata Decision Technology, a Chicago-based vendor of Software-as-a-Service solutions for financial analytics, business intelligence, and decision support needs in the healthcare industry. A native of Switzerland, Martin has almost 20 years of commercial software development management experience holding similar positions at Best Doctors, Rise Health, Optum, and Picis. He has been using Atlassian tools since 2007. His interests include software development methodologies, information systems architectures, and cloud computing. Martin received his PhD from the Institute of Information Systems, Department of Information Engineering of the University of Bern, Switzerland.

Providing a cloud-based financial analytics and performance platform used by almost 1,000 hospitals around the United States, Strata Decision Technology, is in the process of transitioning from a monolithic solution to a microservices-based architecture in order to better help these hospitals and health systems drive margins to fuel their mission.

Using the likes of Jira and Statuspage, learn how utilizing a DevOps approach has helped the team deliver many large releases per year, all the while still ensuring complete separation of sensitive healthcare data and providing maximum visibility throughout deployments.

One Queue to Rule Them All – Monitoring With Jira

Sep 04 14:50 - 15:30 | Room 6

Lisa Reilly

Senior Project Manager, Demonware

Lisa Reilly

Senior Project Manager, Demonware

Lisa Reilly is a Senior Project Manager for Demonware (part of the Activision Blizzard Group). She has been in project management for 10 years in telecoms and online services. Demonware is responsible for developing and running the services and infrastructure for some of the largest entertainment franchises in the world. Demonware ensure that those services keep running 24/7 for years after launch.

Demonware’s Monitoring team are responsible for monitoring the online services for Activision Publishing games. This means ownership of keeping millions of players and thousands of servers online at all times.

They have transformed from a traditional 24/7 Network Operations Center to upskilled engineers who have developed and implemented a new monitoring stack, helping to change the culture of the organization with an eye towards quality, reliability, and supportability. A big part of this was moving from manually created email-style ticketing to automatically created tickets in Jira, and later to Jira Service Desk.

In this talk you'll learn how the team use custom fields, plugins, and integrations to move away from browser-tab-ageddon to a simple Jira Service Desk queue that reduces context switching and confusion, resulting in a better experience for gamers all around the world.

See What's New from Jira Service Desk for IT and Service Teams

Sep 04 11:00 - 11:15 | Theater B

Vincent Wong

Product Manager - Jira Service Desk, Atlassian

Vincent Wong

Product Manager - Jira Service Desk, Atlassian

Vincent is a Product Manager on the Jira Service Desk team at Atlassian. He uses his experience with IT teams around the world to advocate for maximum team collaboration and effectiveness. Outside of work, Vincent is a keen traveller and foodie. Follow his adventures on Instagram at @ck.vincentwong.

If you're part of IT, support, or any other service team, this is a must-see demo. We'll highlight the newest features in Jira Service Desk and show you how to provide better self-service to your customers or employees so your team can focus on resolving the most important issues faster.

Products covered: Jira Service Desk

See What's New from Jira Service Desk for IT and Service Teams

Sep 05 14:00 - 14:15 | Theater B

Vincent Wong

Product Manager - Jira Service Desk, Atlassian

Vincent Wong

Product Manager - Jira Service Desk, Atlassian

Vincent is a Product Manager on the Jira Service Desk team at Atlassian. He uses his experience with IT teams around the world to advocate for maximum team collaboration and effectiveness. Outside of work, Vincent is a keen traveller and foodie. Follow his adventures on Instagram at @ck.vincentwong.

If you're part of IT, support, or any other service team, this is a must-see demo. We'll highlight the newest features in Jira Service Desk and show you how to provide better self-service to your customers or employees so your team can focus on resolving the most important issues faster.

Products covered: Jira Service Desk

Sizing Jira Software for Performance - the Trifecta!

Sep 04 11:50 - 12:05 | Room 11

Dev Govindaswamy

Technical Consultant, Adaptavist

Dev Govindaswamy

Technical Consultant, Adaptavist

Jira & Android have something in common! Dev introduced Jira at Motorola and as Sr. IT Manager, led the team that implemented the Jira process and tools that helped Motorola develop Android phones. Dev's interest are mainly in the area of Jira performance, Jira DC and utilizing Jira to implement solutions that stretch Jira! Currently, Dev works as a technical consultant for Adaptavist in Dallas, Texas working across the entire Atlassian stack. Dev has an undergraduate and graduate degrees in Computer Science along with a management degree in Strategy.

Jira performance is highly dependent on the trifecta of environment, data complexity, and usage patterns. In this talk, learn from Dev Govindaswamy's 10+ years of experience managing Jira environments of all sizes (100K issues to 1M+ issues) that were architected to be highly performant. This talk will outline the factors affecting Jira performance and how to measure if your current Jira environment is sized adequately for your data complexity and usage patterns.

Products covered: Jira Software, Jira Core, Jira Service Desk

The Users' Community: Your Hidden Treasure and Best Ally

Sep 04 14:00 - 14:40 | Room 8

Fabian Lopez

PMO Manager, DSS, Inc.

Fabian Lopez

PMO Manager, DSS, Inc.

Project Manager Professional, Scrum Master and Certified Trade Show Manager, with more than 16 years of business and technology management experience in the private sector as well as state and federal space. Specialized on Project Management, collaboration community development and Open Source advocate. Founder of 5 Atlassian User Groups, 1 Company User Group and top contributor of the Atlassian Community. Using Atlassian since 2009 to foster collaboration on Healthcare Open Source, winner of two Atlassian Awards. Currently engage on a company-wide adoption of Atlassian, agile development process improvement and business teams on-boarding. In addition to leading Atlassian adoption efforts, Fabian is currently managing the Commercial PMO. He was the Director of International Implementations for Electronic Health Records in Central and South America and member of the team that implemented the VistA EHR system in healthcare organizations as diverse as State-owned hospital groups and large independent hospitals.

What do you do when you have a burning Atlassian question or hit a roadblock while trying something new with a product? Did you know there's a whole treasure trove of solutions to your problem (and thousands of others) just waiting to be discovered by admins and users like you? Come learn from an Atlassian community power-user, Fabian Lopez, on how to make the most out of the Atlassian online community, Atlassian User Groups (AUGs), Company User Groups (CUGs), the Champions program, Atlassian coaches, and more. These resources will become your best allies as you navigate through challenges and triumphs along your Atlassian journey.

Uniting a Global Workforce: An Internal User Group Story

Sep 04 11:50 - 12:05 | Room 8

Christiaan Veerman

Head of Developer Experience, TD Securities

Christiaan Veerman

Head of Developer Experience, TD Securities

Christiaan is responsible for DevOps and Developer Experience at TD Securities. He has been instrumental in driving project delivery change with a shift to product ownership and agile practices. Through focus on shared infrastructure, product delivery , developer experience and partnership with colleagues across TD Securities, his team has delivered an award winning technology platform.

Danny Zuccaro

Senior Manager Employee Engagement, TD Securities

Danny Zuccaro

Senior Manager Employee Engagement, TD Securities

Danny is presently a senior manager at TD Securities responsible for Employee Engagement. He has been part of the team driving the shift at TD Securities from a consumer to creator mindset. Danny is also the Toronto AUG co-lead and a Community Champion on the Atlassian Community.

How do you make a significant cultural shift in an industry known for being slow and resistant to change? How do you unite a global workforce, remove constraints to collaboration and creation and facilitate a common platform? Christiaan Veerman and Danny Zuccaro of TD Securities wondered the same and turned to Atlassian practices to help. By embracing the Atlassian Team Playbook and creating an internal user group they were able to drum up the credibility and enthusiasm needed to create widespread change. Learn what they learned, the benefits they've seen, and tips for doing the same in your organization.

Work Smarter, Not Harder: How VMware Built an Automated Service Desk at Scale

Sep 05 14:50 - 15:30 | Room 6

Jonathan Franconi

SRE Manager, VMware

Jonathan Franconi

SRE Manager, VMware

Jonathan has been an employee at VMware for 7 years in various roles including R&D Manager and leading SRE Cloud Operations for VMware Cloud Services. He lead a implementation and deployment of the JIRA Service Desk implementation, architecture, enablement and operations.

VMware was able to implement Jira Service Desk and begin enabling and supporting enterprise customers in less than 3 months. The implementation now supports over 3,000 daily users and supports VMware Cloud Services such as VMware Cloud on AWS. This session will demonstrate how we quickly and efficiently architected, designed, and implemented a highly functional service desk leveraging automation - and how your team can do the same. Come learn how to get up and running with your service desk in a tactical manner, providing quick upstart and enablement to high-performance teams. I’ll also talk about how to make sure time is not wasted on configurations that will not bring value and results to your team so that you can deliver results and impress customers and business partners alike.

Products covered: Jira Software, Jira Service Desk

7 Secrets for Leading a Team Remotely

Josh Devenny, Principal Product Manager, Atlassian

Assembling your Atlassian Admin Team

Dave Meyer, Principal Product Manager, Atlassian

Helen Xue, Product Manager, Atlassian

Bridging Cross-Functional Teams with Atlassian

Ben Mackie, Head of Engineering, Atlassian

Building Bridges: Integrating Atlassian and Microsoft Teams to Drive Productivity

Mansoor Malik, Principal PM, Microsoft Teams Integrations, Microsoft

Ravi Kethana, WiPro

Critical Decision Making: What Hospitals Can Teach Us About Teams

Steve King, Senior Product Manager, Atlassian

Data-Informed Development, the Atlassian Way

Luke Hedge, Senior Analyst, Atlassian

Get to Know Trello

Jenny Marshall, Associate Product Manager, Atlassian

Get to Know Trello

Jenny Marshall, Associate Product Manager, Atlassian

How to Build Trello Boards to Tackle Any Job

Jess Barnett, Product Manager, Atlassian

How to Get the Most Out of Using Atlassian and Slack Together

Caroline Bartle, Partnerships Integrations Manager, Atlassian

Tessa Price, Business Development, Senior Associate, Slack

Run Better Meetings: How to Be Inclusive and Elevate Outcomes

Hilary Dubin, Product Manager, Atlassian

Leanna Leung, Product Designer, Atlassian

The Ultimate Guide to Confluence for Software Teams

Sherif Mansour, Distinguished Product Manager, Atlassian

The Users' Community: Your Hidden Treasure and Best Ally

Fabian Lopez, PMO Manager, DSS, Inc.

Uniting a Global Workforce: An Internal User Group Story

Christiaan Veerman, Head of Developer Experience, TD Securities

Danny Zuccaro, Senior Manager Employee Engagement, TD Securities

Why You're Failing Your Remote Workers

Vincent Kok, Engineering Manager, Atlassian

7 Secrets for Leading a Team Remotely

Sep 05 11:20 - 12:00 | Room 6

Josh Devenny

Principal Product Manager, Atlassian

Josh Devenny

Principal Product Manager, Atlassian

Josh has been a Product Manager at Atlassian for over 7 years, working across a variety of products, platforms and locations. He has spent the past year as a product manager in San Francisco, while the rest of his team is based in Sydney. When he’s not building awesome products, you’ll find him watching his favourite football team (FC Barcelona), chasing the perfect milky way photo or exploring the world.

Leading a product team is hard. Leading a product team remotely is even harder. Josh Devenny, Principal PM, and 7 year Atlassian veteran has spent the last year working remotely from the product team he leads.

At this talk, you'll hear pro-tips on how Josh deals with:

Balancing working in different time zones, and avoiding meeting overload

Staying on top of those inevitable hallway conversations you're not part of

Keeping your team humming from wherever you are in the world

Communicating your awesome ideas with nothing but a screen and the internet

Come along to hear about the importance of over-communication, remote stand-ups, and rapid response, and the Atlassian product tips Josh swears by. He's collected some battle scars along the way, too, and will also share what not to do!

Products covered: Jira Software, Confluence, Trello

Assembling your Atlassian Admin Team

Sep 04 16:30 - 17:10 | Room 7

Dave Meyer

Principal Product Manager, Atlassian

Dave Meyer

Principal Product Manager, Atlassian

Dave Meyer is a recovering Jira product manager, where he focused on Jira administration and APIs. Now he leads the Atlassian Access team, helping organizations scale on Atlassian Cloud with centralized identity and security.

Helen Xue

Product Manager, Atlassian

Helen Xue

Product Manager, Atlassian

Helen is a Product Manager who is passionate about delighting admins everywhere. She is currently working on Atlassian Access, a brand new offering that helps admins manage their users at scale. Previously she worked on simplifying the Jira configuration experience to make admins’ lives a little easier. When she’s not working, you can find her exploring different parts of the world with her dog, Avocado.

Like the Avengers, your team of Atlassian product admins can come from every part of the company. But each admin has unique skills and a different definition of "success" with Atlassian. Successful companies running on Atlassian have champions at every level of the organization. Individual team leads run projects. Jira experts manage complex workflows. The IT department makes automatic account provisioning possible.

But how should your admin team be organized? How can you set up your Atlassian products to maximize flexibility for end-users while maintaining controls your IT department requires. Atlassian product managers Dave Meyer and Helen Xue will present an overview of Atlassian administration models for our Cloud, Server, and Data Center offerings. Whether you're starting on the Atlassian stack or have been a customer for years, you will learn how to unlock the potential of Atlassian products and get the most out of your Atlassian investment.

Bridging Cross-Functional Teams with Atlassian

Sep 05 16:20 - 17:00 | Room 7

Ben Mackie

Head of Engineering, Atlassian

Ben Mackie

Head of Engineering, Atlassian

Ben has 20 years experience building and leading collaboration and visualisation solutions for global markets. He loves building amazing team culture and delivering engaging experiences to customers. He is the Head of Engineering for Growth at Atlassian.

Balancing product, design and engineering perspectives is critical in planning and execution. Without it, friction and problems with customer value or technical debt can mount. In this session, Ben Mackie, Head of Growth Engineering, will demonstrate how his team brought different disciplines together and set themselves up for successful collaboration using Confluence and Trello.

We’ll cover practices to improve teams' shared understanding, empower teams to contribute and develop cross-team planning skills. If your role is in product, design or engineering, or maybe it’s supporting all three, you’ll leave this session with a toolbox of practices and principles of collaboration that will help you bring your team together and move work forward like never before.

Products covered: Jira Software, Jira Core, Confluence, Trello

Building Bridges: Integrating Atlassian and Microsoft Teams to Drive Productivity

Sep 04 14:50 - 15:30 | Room 4

Mansoor Malik

Principal PM, Microsoft Teams Integrations, Microsoft

Mansoor Malik

Principal PM, Microsoft Teams Integrations, Microsoft

Mansoor is Principal PM for Microsoft Teams integrations. In this role, he works with major partners like Atlassian to leverage their APIs and help build applications with great UX. https://www.linkedin.com/in/mansoormalik/

Ravi Kethana

WiPro

Ravi Kethana

WiPro

In partnership with Atlassian, Microsoft has built several integrations on top of Jira, Bitbucket and Trello APIs allowing customers to use these apps directly in the context of Microsoft Teams. Attend this demo-heavy session to hear directly from Ravi Kethana, Wipro’s Vice President of Engineering on how the integrations have helped Wipro employees to increase productivity, and see how they can also help your organization get work done faster. We’ll also share best practices from the other 200 thousand organizations that use Teams.

Products covered: Jira Software, Jira Core, Trello, Bitbucket

Critical Decision Making: What Hospitals Can Teach Us About Teams

Sep 04 16:30 - 17:10 | Room 6

Steve King

Senior Product Manager, Atlassian

Steve King

Senior Product Manager, Atlassian

Steve is a Senior Product Manager for Data Center at Atlassian, focussed on Performance and Scalability. Previously Steve has been a PM for Support Engineering, Jira Data Center, and Bitbucket

In the intensive care ward of the hospital, dedicated teams rotate across 12-hour shifts to provide critical care to patients. In this environment, effective teamwork is a matter of life and death. Steve King, Senior Product Manager at Atlassian, has become intimately familiar with the people and processes of Intensive Care Units over the past decade, where he's learned to appreciate the individual roles and team processes that help transition patients from crisis to controlled recovery.

So how do these teams operate so effectively? Are the skills and methods only applicable to short-term, critical situations? And how can we apply these practices to software, business, and other professional teams? Steve will cover all this and more as he provides tips and templates you can use to build trust, make critical decisions, and effectively share knowledge on your own team.

Data-Informed Development, the Atlassian Way

Sep 04 11:00 - 11:40 | Room 9

Luke Hedge

Senior Analyst, Atlassian

Luke Hedge

Senior Analyst, Atlassian

Dr Luke Hedge is a Senior Product Analyst who works with Atlassian's Confluence Server Team. He derives key insights from big data so that our product teams can create amazing user experiences. When he's not doing that, Luke can be found on the slopes in a seemingly useless attempt at learning to ski.

Atlassian is more than a data-driven company; we’re data-informed. Our analytics form only a subset of the information needed to build a successful product. But it hasn’t always been this way. We've evolved our own processes and tooling over several years so we can now leverage all of our data to provide all Atlassian teams with the insights they need to build our amazing products.

We’ve shared what we've learned in the Atlassian Team Playbook, and with the power of Jira and Confluence, we’ve created a seamless integration of robust analytical insights into an agile workflow. Come and learn about our own journey, and how you can use our strategies to unlock the power of data in your organization and set a growth trajectory for your own products.

Products covered: Jira Software, Confluence, Trello

Get to Know Trello

Sep 04 16:55 - 17:10 | Theater A

Jenny Marshall

Associate Product Manager, Atlassian

Jenny Marshall

Associate Product Manager, Atlassian

Whether at work or at home, see how Trello can help you plan and organize all of your life's projects.

Products covered: Trello

Get to Know Trello

Sep 04 11:50 - 12:05 | Theater B

Jenny Marshall

Associate Product Manager, Atlassian

Jenny Marshall

Associate Product Manager, Atlassian

Whether at work or at home, see how Trello can help you plan and organize all of your life's projects.

Products covered: Trello

How to Build Trello Boards to Tackle Any Job

Sep 04 11:00 - 11:40 | Room 8

Jess Barnett

Product Manager, Atlassian

Jess Barnett

Product Manager, Atlassian

Trello unlocks unlimited possibilities for teams of all sizes and types - from startups to large enterprise organizations. In this session, Jessica Barnett, Product Manager, and Brian Cervino, Senior Product Marketing Manager, will break down the fundamental workflows of Trello that allow teams to plan, organize, and collaborate on any project.

Attendees will learn how to build and use boards for processes like tracking projects and resources, organizing meetings and sharing information. Plus, we'll give you real-life examples from the Trello team that you can bring back to your team. You'll leave this session with new Trello superpowers that will allow you to take team collaboration to new heights.

Products covered: Trello

How to Get the Most Out of Using Atlassian and Slack Together

Sep 04 14:00 - 14:40 | Room 9

Caroline Bartle

Partnerships Integrations Manager, Atlassian

Caroline Bartle

Partnerships Integrations Manager, Atlassian

Caroline Bartle has over 12 years of experience in producing and delivering online products and services. She is currently a Product Manager for Atlassian, as part of the Strategic Integrations team, which is focused on delivering exceptional integration apps between Atlassian and other SaaS products.

Tessa Price

Business Development, Senior Associate, Slack

Tessa Price

Business Development, Senior Associate, Slack

Tessa Price is a Senior Associate on Slack's Business Development team. She works closely with enterprise companies and services that are building apps on top of the Slack platform. Previously, Tessa held Sales and Partnerships roles at Box, through a successful IPO, and Vessel, a media-tech startup acquired by Verizon. She holds a BA and MA from Stanford.

Hundreds of thousands of teams use Atlassian products with Slack every day – and through our new partnership, we're deepening integrations between Slack and Jira Cloud, Bitbucket Cloud, Trello, and Confluence Cloud.

In this talk, Tessa Price, Senior Associate of Business Development at Slack, will cover examples of how Slack can help your team be most effective. You will also hear from Atlassian's Caroline Bartle, Product Manager for Strategic Integrations, about how to get the most out of using Slack with your Atlassian tools.

Products covered: Bitbucket, Jira Core, Trello, Confluence

Run Better Meetings: How to Be Inclusive and Elevate Outcomes

Sep 05 10:30 - 11:10 | Room 9

Hilary Dubin

Product Manager, Atlassian

Hilary Dubin

Product Manager, Atlassian

Hilary Dubin is a Product Manager on Atlassian’s mobile platform team, Mobile Core. She graduated from the University of Pennsylvania in May 2017 with a degree in Cognitive Science and a minor in Consumer Psychology. Aside from her PM duties, she founded and runs monthly women’s lunches in the Mountain View office, called Tech Lady Tuesdays. Outside of Atlassian she loves skiing, hiking, camping, and eating her way through San Francisco.

Leanna Leung

Product Designer, Atlassian

Leanna Leung

Product Designer, Atlassian

Leanna is a product designer on Bitbucket Cloud. She has a degree in Human-Centered Design from UC Berkeley, and has designed for several startups prior to Atlassian. Outside of Atlassian, she enjoys ceramics and hiking.

Wanting to get more out of your meetings? We get you! Meetings aren't always great for a number of reasons. For some groups of people (e.g. remote workers, women, and introverts), simply speaking up and being heard is a unique challenge.

Everyone has different experiences, perspectives, and thus approaches to problem-solving. Diversity of thought leads to more effective decision making and spurs creative thinking. When not all voices have an equal chance to be heard, we miss out on valuable insights and the next big idea.

This talk walks you through tactical strategies, like the Fist of Five, to overcome your biases and give all parties a chance to have a say. Learn how to invite more perspectives to unlock your team's potential and achieve better outcomes.

Products covered: Confluence, Trello

The Ultimate Guide to Confluence for Software Teams

Sep 05 10:30 - 11:10 | Room 11

Sherif Mansour

Distinguished Product Manager, Atlassian

Sherif Mansour

Distinguished Product Manager, Atlassian

Sherif Mansour has 15 years of experience in software development. He is currently a Distinguished Product Manager for Atlassian. For 6 years he was been responsible for Confluence, a popular social collaboration tool for product teams. Today Sherif heads up the cross-product cloud experience for all of Atlassian’s products. Areas of expertise include agile product development. Sherif thinks building simple products is hard and so is writing a simple, short bio.

Building a shared understanding is key to the success of any software team. In this talk we’ll take you through how your teams can use Confluence throughout the software development process from concept to launch, sharing practical ways to maximize efforts in building tribal knowledge. Come and be equipped with best-practice examples from teams who use Confluence every day, plus plenty of tips and ticks to help your software team get aligned for any project.

Products covered: Jira Software, Confluence, Trello

The Users' Community: Your Hidden Treasure and Best Ally

Sep 04 14:00 - 14:40 | Room 8

Fabian Lopez

PMO Manager, DSS, Inc.

Fabian Lopez

PMO Manager, DSS, Inc.

Project Manager Professional, Scrum Master and Certified Trade Show Manager, with more than 16 years of business and technology management experience in the private sector as well as state and federal space. Specialized on Project Management, collaboration community development and Open Source advocate. Founder of 5 Atlassian User Groups, 1 Company User Group and top contributor of the Atlassian Community. Using Atlassian since 2009 to foster collaboration on Healthcare Open Source, winner of two Atlassian Awards. Currently engage on a company-wide adoption of Atlassian, agile development process improvement and business teams on-boarding. In addition to leading Atlassian adoption efforts, Fabian is currently managing the Commercial PMO. He was the Director of International Implementations for Electronic Health Records in Central and South America and member of the team that implemented the VistA EHR system in healthcare organizations as diverse as State-owned hospital groups and large independent hospitals.

What do you do when you have a burning Atlassian question or hit a roadblock while trying something new with a product? Did you know there's a whole treasure trove of solutions to your problem (and thousands of others) just waiting to be discovered by admins and users like you? Come learn from an Atlassian community power-user, Fabian Lopez, on how to make the most out of the Atlassian online community, Atlassian User Groups (AUGs), Company User Groups (CUGs), the Champions program, Atlassian coaches, and more. These resources will become your best allies as you navigate through challenges and triumphs along your Atlassian journey.

Uniting a Global Workforce: An Internal User Group Story

Sep 04 11:50 - 12:05 | Room 8

Christiaan Veerman

Head of Developer Experience, TD Securities

Christiaan Veerman

Head of Developer Experience, TD Securities

Christiaan is responsible for DevOps and Developer Experience at TD Securities. He has been instrumental in driving project delivery change with a shift to product ownership and agile practices. Through focus on shared infrastructure, product delivery , developer experience and partnership with colleagues across TD Securities, his team has delivered an award winning technology platform.

Danny Zuccaro

Senior Manager Employee Engagement, TD Securities

Danny Zuccaro

Senior Manager Employee Engagement, TD Securities

Danny is presently a senior manager at TD Securities responsible for Employee Engagement. He has been part of the team driving the shift at TD Securities from a consumer to creator mindset. Danny is also the Toronto AUG co-lead and a Community Champion on the Atlassian Community.

How do you make a significant cultural shift in an industry known for being slow and resistant to change? How do you unite a global workforce, remove constraints to collaboration and creation and facilitate a common platform? Christiaan Veerman and Danny Zuccaro of TD Securities wondered the same and turned to Atlassian practices to help. By embracing the Atlassian Team Playbook and creating an internal user group they were able to drum up the credibility and enthusiasm needed to create widespread change. Learn what they learned, the benefits they've seen, and tips for doing the same in your organization.

Why You're Failing Your Remote Workers

Sep 05 14:50 - 15:30 | Room 7

Vincent Kok

Engineering Manager, Atlassian

Vincent Kok

Engineering Manager, Atlassian

Vincent is Engineering Manager for Trello at Atlassian, looking after scalability and performance. Before that, he led the team which was responsible for moving Atlassian's identity systems towards a microservice architecture. When not thinking about software, Vincent likes a good game of lunchtime soccer in the park with fellow Atlassians.

Remote work is a hot topic and for good reason! It comes with great benefits such as access to diverse talent and geographical freedom. But it also brings up unique challenges and fears that can be hard to move past. Vincent Kok, Trello Engineering Manager, will discuss how the Trello team has successfully embraced remote, and how your organization can do the same without sacrificing relationships or productivity. You'll learn about the tools and practices Trello relies on, and leave feeling empowered to either strengthen your current remote culture or build one from scratch.

Products covered: Confluence, Trello

7 Secrets for Leading a Team Remotely

Josh Devenny, Principal Product Manager, Atlassian

A Journey From Bureaucracy to Enterprise Agility in Government

Torill Iversen, Director, NAV

Kjell Tore Guttormsen, Team lead, NAV

An Admin’s Guide to Server & Data Center Mobile Apps

Isha Mehta, Product Manager, Atlassian

Anatomy of a Distributed Team: Communication, Agility, and Workflows

Marat Kiniabulatov, Project Manager, SkuVault

Assembling your Atlassian Admin Team

Dave Meyer, Principal Product Manager, Atlassian

Helen Xue, Product Manager, Atlassian

Atlassian Automation – A Guide to Being Lazy

Raju Kadam, Sr. DevOps Engineer, Tesla Inc.

Atlassian Data Center in Kubernetes the Cloud Native Way

Henrik Høegh, DevOps consultant, Praqma

Been There, Scaled That: Making the Right Bets in Team, Process and Tools at VMware

7 Secrets for Leading a Team Remotely

Sep 05 11:20 - 12:00 | Room 6

Josh Devenny

Principal Product Manager, Atlassian

Josh Devenny

Principal Product Manager, Atlassian

Josh has been a Product Manager at Atlassian for over 7 years, working across a variety of products, platforms and locations. He has spent the past year as a product manager in San Francisco, while the rest of his team is based in Sydney. When he’s not building awesome products, you’ll find him watching his favourite football team (FC Barcelona), chasing the perfect milky way photo or exploring the world.

Leading a product team is hard. Leading a product team remotely is even harder. Josh Devenny, Principal PM, and 7 year Atlassian veteran has spent the last year working remotely from the product team he leads.

At this talk, you'll hear pro-tips on how Josh deals with:

Balancing working in different time zones, and avoiding meeting overload

Staying on top of those inevitable hallway conversations you're not part of

Keeping your team humming from wherever you are in the world

Communicating your awesome ideas with nothing but a screen and the internet

Come along to hear about the importance of over-communication, remote stand-ups, and rapid response, and the Atlassian product tips Josh swears by. He's collected some battle scars along the way, too, and will also share what not to do!

Products covered: Jira Software, Confluence, Trello

A Journey From Bureaucracy to Enterprise Agility in Government

Sep 04 11:00 - 11:40 | Room 6

Torill Iversen

Director, NAV

Torill Iversen

Director, NAV

Torill is the director of IT Common components at NAV IT, the Norwegian Labour and Welfare Administration in Norway, and one of her responsibilities is the Atlassian product portfolio. Torill has a Master of management degree and she is having a very diverse work experience including IT-delivery manager, project manager, detective superintendent, police officer and lieutenant in the army. Torill is mainly focused on how the Atlassian products will provide value for teams and end-to-end value streams.

Kjell Tore Guttormsen

Team lead, NAV

Kjell Tore Guttormsen

Team lead, NAV

Kjell Tore is the team lead for the Atlassian team at NAV, the Norwegian Labour and Welfare Administration in Norway.

The Norwegian Labor and Welfare Directorate (NAV) is pioneering the digitization of the public sector in Norway. In this talk, they'll take you on their journey to build the world's best labor and welfare solutions, from bureaucracy to enterprise agility. Learn how they reorganized and scaled their IT organization to deliver faster (and cheaper!), find out how they ensure alignment between business and IT, and discuss how the Atlassian tools can support agile at scale by de-scaling and simplifying.

Products covered: Jira Software, Jira Service Desk, Confluence

An Admin’s Guide to Server & Data Center Mobile Apps

Sep 04 17:20 - 17:35 | Room 11

Isha Mehta

Product Manager, Atlassian

Isha Mehta

Product Manager, Atlassian

Isha began her career at one of Australia's major banking institutions and Microsoft. Following her university degree, she landed at Atlassian where she is as a Product Manager in the Server team. She is an ardent advocate for the customer and is passionate about building productivity through better practices. Outside work, Isha is an Instagram influencer, foodie and avid reader.

Curious about bringing Confluence and Jira Server mobile apps to your company but unsure where to start?

In this session, Isha Mehta, Product Manager, will be telling you everything you need to know to ensure your instance is mobile ready. For Confluence Server mobile you'll hear about:

Features that are currently available

Instance configuration requirements

Admin customization options

How to get your team using the Confluence mobile apps

Plus you'll get sneak previews of the upcoming Jira Server iOS and Android apps, and the opportunity to sign up for our upcoming beta release.

Products covered: Jira Software, Jira Core, Confluence

Anatomy of a Distributed Team: Communication, Agility, and Workflows

Sep 05 16:20 - 17:00 | Room 8

Marat Kiniabulatov

Project Manager, SkuVault

Marat Kiniabulatov

Project Manager, SkuVault

Marat is a process optimisation fan, working in Project Management and Business Analysis areas. Over the course of his career he helped brands and startups in creating innovative products, currently helping SkuVault - PaaS Warehouse Management System - to scale teams across the Atlantic.

Distributed teams are on the rise, but running teams on opposite sides of the globe are tough. Time zone mismatch, cultural barriers between teammates and clients, and a lack of face-to-face interaction are just some of the challenges that have to continuously be solved for. Come learn how SkuVault adjusted their Jira workflows, team communication, and other processes while nurturing a culture that keeps teams in sync regardless of geo.

Products covered: Jira Software, Confluence, Bitbucket

Assembling your Atlassian Admin Team

Sep 04 16:30 - 17:10 | Room 7

Dave Meyer

Principal Product Manager, Atlassian

Dave Meyer

Principal Product Manager, Atlassian

Dave Meyer is a recovering Jira product manager, where he focused on Jira administration and APIs. Now he leads the Atlassian Access team, helping organizations scale on Atlassian Cloud with centralized identity and security.

Helen Xue

Product Manager, Atlassian

Helen Xue

Product Manager, Atlassian

Helen is a Product Manager who is passionate about delighting admins everywhere. She is currently working on Atlassian Access, a brand new offering that helps admins manage their users at scale. Previously she worked on simplifying the Jira configuration experience to make admins’ lives a little easier. When she’s not working, you can find her exploring different parts of the world with her dog, Avocado.

Like the Avengers, your team of Atlassian product admins can come from every part of the company. But each admin has unique skills and a different definition of "success" with Atlassian. Successful companies running on Atlassian have champions at every level of the organization. Individual team leads run projects. Jira experts manage complex workflows. The IT department makes automatic account provisioning possible.

But how should your admin team be organized? How can you set up your Atlassian products to maximize flexibility for end-users while maintaining controls your IT department requires. Atlassian product managers Dave Meyer and Helen Xue will present an overview of Atlassian administration models for our Cloud, Server, and Data Center offerings. Whether you're starting on the Atlassian stack or have been a customer for years, you will learn how to unlock the potential of Atlassian products and get the most out of your Atlassian investment.

Nobody likes busy work! But as your teams continue to grow, administrative work can explode causing basic management of users, projects, performance, and information to become a bottleneck for productivity. Raju Kadam has automated the Atlassian Stack for Tesla, Pandora, Cisco, and others for over 13 years now. Follow his journey of working smarter not harder as he bridges gaps between custom-solutions and off-the-shelf products to answer the Why, When and How to automate with what you have—and when not to.

Through real-world examples, you will learn how to use existing tools to automate tasks and improve efficiency - such as the use of existing REST APIs, browser automation, custom integration and even building your own apps to get things done.

And finally, remember the mantra - Stay lazy and let automation do the work for you :)

Atlassian Data Center in Kubernetes the Cloud Native Way

Sep 05 14:50 - 15:30 | Room 8

Henrik Høegh

DevOps consultant, Praqma

Henrik Høegh

DevOps consultant, Praqma

As a DevOps consultant Henrik regularly works with build servers, container technologies like Kubernetes, version control, and agile task management systems but also spend a great deal of time working with general organizational, architectural and process related challenges for customers.

In a world where innovation is demanded at an even higher rate, many global companies are turning to Atlassian products to manage their product development processes. As these systems become mission critical, there is no room left for maintenance windows, manual playbooks, and traditional IT approaches. This talk will show you the benefits of running Atlassian Server and Data Center products in a modern Cloud Native infrastructure - based on Kubernetes. Learn how to deploy, upgrade and scale in a matter of seconds, and how desired state configuration will ensure a self-healing system - even at night! You'll also see how Praqma has dockerized the main Atlassian tools, in a way that makes them production and cluster aware.

Been There, Scaled That: Making the Right Bets in Team, Process and Tools at VMware

Sep 05 10:30 - 11:10 | Room 4

Prafulla Arvind

Engineering Manager, VMWare

Prafulla Arvind

Engineering Manager, VMWare

Prafulla has been with VMware Could & Productivity Engineering team for the last 6 years. She manages Bug tracking, Project Management and other collaboration tools including Atlassian tools like JIRA, Service Desk, Confluence and FishEye. She has been involved in driving Agile transformation at VMware with different business units. She has been at a startup in the past for 5 yrs and started her career with IBM research.

Kum Tham

Director Engineering , VMWare

Kum Tham

Director Engineering , VMWare

In the software development industry for over 30 years ranging from quality assurance, product development, tools, automation, data analytics to program management. Have worked with small, large and startup organizations that span globally across the world. Mainly in the software technology industry including telecommunication, networking, security, software virtualization and data analytics. Have held various roles including Director of Quality Engineering, Software Development, Corporate IT, Tools, Automation and Data Analytics.

How to scale efficiently becomes your biggest concern when you see rapid user adoption of any application. At VMware, adoption of Atlassian tools grew from 100's to 1000's of users per month within a year. This growth brought added complexity to on-boarding new teams, upgrading, maintaining a performant environment and ensuring stability while providing HA and DR. We had to be cautious when introducing new add-ons and integrations to support Service Management and Agile transformations. To satisfy complex requirements, we embraced several deployment models, moving from server to DC while introducing MySQL clustering and a hybrid DR solution on VMC in AWS. In this talk, we'll share our journey through these challenges, how our experience informed new onboarding techniques and policies, and the valuable guidance we received from our TAMs.

Bridging Cross-Functional Teams with Atlassian

Sep 05 16:20 - 17:00 | Room 7

Ben Mackie

Head of Engineering, Atlassian

Ben Mackie

Head of Engineering, Atlassian

Ben has 20 years experience building and leading collaboration and visualisation solutions for global markets. He loves building amazing team culture and delivering engaging experiences to customers. He is the Head of Engineering for Growth at Atlassian.

Balancing product, design and engineering perspectives is critical in planning and execution. Without it, friction and problems with customer value or technical debt can mount. In this session, Ben Mackie, Head of Growth Engineering, will demonstrate how his team brought different disciplines together and set themselves up for successful collaboration using Confluence and Trello.

We’ll cover practices to improve teams' shared understanding, empower teams to contribute and develop cross-team planning skills. If your role is in product, design or engineering, or maybe it’s supporting all three, you’ll leave this session with a toolbox of practices and principles of collaboration that will help you bring your team together and move work forward like never before.

Products covered: Jira Software, Jira Core, Confluence, Trello

Choosing Wisely When Extending Atlassian Products

Sep 04 11:50 - 12:05 | Room 9

Ralph Whitbeck

Developer Advocate, Atlassian

Ralph Whitbeck

Developer Advocate, Atlassian

Ralph Whitbeck has over 20 years experience as a web developer. At Atlassian, Ralph is a Developer Evangelist for the Ecosystem team where he strives to make developers lives easier in creating new add-ons for Atlassian products. As an avid supporter of open source, Ralph served on the Board of Directors for the jQuery Foundation and had lead the Developer Relations program for jQuery. You can find Ralph on Twitter at @RedWolves

Customizing Atlassian products so they match your needs exactly is everybody’s dream. But getting that custom-fit comes with a choice. Do you get a Marketplace app from one of our awesome Marketplace vendors or do you build something customized specifically to meet your needs? If you decide to customize yourself do you understand the path ahead of you?

In this talk, Ralph Whitbeck will discuss the various options you have to get a custom-fit for your Atlassian products. We’ll show you what’s possible for Jira and Confluence. We’ll walk through some options to customize like extending the UI, using the REST APIs, and the differences between Cloud and Server. By the end, you’ll have a better understanding of how to start your customization journey.

Compliance in an Agile World

Sep 05 14:00 - 14:40 | Room 4

Guy Herbert

Risk Futurist, Atlassian

Guy Herbert

Risk Futurist, Atlassian

Guy has over 25 years working in IT and Technology across the Telecommunications, Finance, Pharmaceutical and Software industries. He has managed risk, compliance, audit and technical delivery teams during this time. Guy has been thinking of better ways for Atlassian to manage IT Risk and Compliance since Sept 2013.

Meeting compliance obligations often means putting in checkpoints at every turn and this often collides with our agile approaches for developing and delivering value to the customer fast. Hear from Guy Herbert, Risk, and Compliance Guru at Atlassian how we use process and tools to be compliant for multiple obligations and while making over 500 changes a day. This will cover development, deploy and the joy of compliance obligations.

Critical Decision Making: What Hospitals Can Teach Us About Teams

Steve is a Senior Product Manager for Data Center at Atlassian, focussed on Performance and Scalability. Previously Steve has been a PM for Support Engineering, Jira Data Center, and Bitbucket

In the intensive care ward of the hospital, dedicated teams rotate across 12-hour shifts to provide critical care to patients. In this environment, effective teamwork is a matter of life and death. Steve King, Senior Product Manager at Atlassian, has become intimately familiar with the people and processes of Intensive Care Units over the past decade, where he's learned to appreciate the individual roles and team processes that help transition patients from crisis to controlled recovery.

So how do these teams operate so effectively? Are the skills and methods only applicable to short-term, critical situations? And how can we apply these practices to software, business, and other professional teams? Steve will cover all this and more as he provides tips and templates you can use to build trust, make critical decisions, and effectively share knowledge on your own team.

Data-Informed Development, the Atlassian Way

Sep 04 11:00 - 11:40 | Room 9

Luke Hedge

Senior Analyst, Atlassian

Luke Hedge

Senior Analyst, Atlassian

Dr Luke Hedge is a Senior Product Analyst who works with Atlassian's Confluence Server Team. He derives key insights from big data so that our product teams can create amazing user experiences. When he's not doing that, Luke can be found on the slopes in a seemingly useless attempt at learning to ski.

Atlassian is more than a data-driven company; we’re data-informed. Our analytics form only a subset of the information needed to build a successful product. But it hasn’t always been this way. We've evolved our own processes and tooling over several years so we can now leverage all of our data to provide all Atlassian teams with the insights they need to build our amazing products.

We’ve shared what we've learned in the Atlassian Team Playbook, and with the power of Jira and Confluence, we’ve created a seamless integration of robust analytical insights into an agile workflow. Come and learn about our own journey, and how you can use our strategies to unlock the power of data in your organization and set a growth trajectory for your own products.

Products covered: Jira Software, Confluence, Trello

Dominos’ Delivery of a Faster Response Was No Standard Order

Sep 05 14:00 - 14:40 | Room 9

Michael Sheppard

Application Security Manager, Domino's

Michael Sheppard

Application Security Manager, Domino's

Mr. Michael Sheppard is a seasoned Application Security and Secure Software Development professional with over 10 years experience reducing business risk throughout the Development Lifecycle. He expertise's in building out Complex, Comprehensive, Robust, Continuous Application Security Programs that align with internal development processes and missions. His specific areas of expertise are around Automated Static & Dynamic Application Security Testing for CI/CD pipelines. Developer Secure Software training and education. Automated Security Engagement for Functional and Non-Functional Application Security Requirements. Application Security Architecture and Design. Issue Triage, Validation, Reporting and Prioritization. Lastly Real-time Application Security KPI Metrics Dashboarding. He’s led Application Security Programs for organizations such as Blue Cross Blue Shield of Michigan, VISA, Kelly Services and Domino's. Mr. Sheppard is an avid contributor to the Application Security Industry speaking at conferences across the globe including OWASP AppSec USA, Splunk .conf and Atlassian Summit to name a few. His interest include professional basketball, Application Security entrepreneurship and RESTful API development and Security.

Come listen to Domino's Pizza share how they transformed a complex, multi-ticket, time-consuming Security Engagement process into an automated workflow. Using deep knowledge of Splunk software, Atlassian tools, a little ingenuity and a lot of ITSM, a great Application Security team and DevOps best practices, Dominos' Information Security Team now responds faster than ever. Splunk ITSI enables Domino's Pizza to display Real-time Application Security metrics in a Rich and Powerful Dashboards for C-Level audiences to Technical leaders.

Tarun Sapra has over 10 years of Industry experience across various business domains. From last 5 years he is working as an Atlassian Consultant/Architect. He loves to use the Atlassian stack to automate the complete software development pipeline right from the project requirements upto deployment of code. Passionate about Continuous delivery, automation and how right set of tooling can support large scale Agile adoption initiatives. He loves to work with all levels of Management to understand their requirements and how technology can be leveraged to not just automate the processes but also create in-depth reports to make the whole process transparent.

Enterprise-wide adoption of Agile frameworks poses new challenges, including: how do you effectively manage requirements across programs, projects, and teams? Requirements management, the backbone of an efficient software delivery lifecycle, can be less manual and better automated from the point of conception to being developed and deployed by Scrum teams.

In this talk, Tarun Sapra will share how Ingencio group uses the Atlassian suite to streamline the flow of requirements from top-level management to dozens of globally distributed Scrum teams. Discover how you can set up a large-scale Agile organization while maintaining transparency with reporting dashboards for each level of the organization. You'll also learn how the requirements pipeline can seamlessly map to an organization-wide “Spotify” Agile model of tribes, squads, chapters, and guilds.

Expand Your Data Center Experience With Marketplace Apps That Scale

Sep 04 17:20 - 17:35 | Room 9

Darin LaFramboise

Ecosystem Analytics Team Lead, Atlassian

Darin LaFramboise

Ecosystem Analytics Team Lead, Atlassian

Darin is our Ecosystem Analytics team lead, helping Atlassian measure our marketplace performance and spot growth opportunities for the organization. He brings a new skillset to the team in thinking with data ahead of development to strategically growth the business. Before Atlassian, Darin came from Facebook working on product and business measurement for the ads platform teams. Specifically Darin spent time working with Small and Medium businesses determining measurement needs to be incorporated into core products. Darin also helps with the University of California Davis Grad School of Management on guiding the needs of todays Data Science industry from the academic world and assisting in research into emerging ecosystem businesses.

As Atlassian grows the Data Center platform, the Ecosystem team has been working with developers in setting standards for a great app experience. This talk will cover the growth in app adoption across teams using Data Center and the guidance for what it means for an app to be data center approved. We'll look over some of our most widely adopted apps and how Atlassian and our developer community is investing in bringing many of our best apps to Jira Family and Confluence Data Center platforms.

Products covered: Jira Software, Jira Service Desk, Confluence

Expert Tips for Building a Lean, Mean ITSM Machine

Sep 05 10:30 - 11:10 | Room 7

Vidhu Sharma

Sr. Product Manager, Atlassian

Vidhu Sharma

Sr. Product Manager, Atlassian

Vidhu has been creating products for more than a decade. Love for technology, singular and straightforward designs and human interactions has driven him on a relentless pursuit of challenging the status quo and a new way of getting things done. He is the Product Manager for Jira Service Desk. When not working, Vidhu is exploring the sunny side of Australia and plans to visit Antarctica one day!

Paul Buffington

Principal Solutions Engineer, Atlassian

Paul Buffington

Principal Solutions Engineer, Atlassian

As a member of the Atlassian Enterprise team, Paul is responsible for helping customers redefine the shape of modern ITSM. His passion for all things IT is driven by 15+ years of consulting in the industry. His expertise spans the Atlassian products but also goes beyond the technology to help teams improve the way they work. Paul enjoys spending time with family and their three golden retrievers on the Oregon coast. Hiking and photography are a perfect weekend for him.

In a world of digital transformation and DevOps, the way that service teams work is rapidly evolving. Is your IT team struggling to adapt to new ways of working? This session will cover a variety of in-depth topics with real examples, including:

Learning and adjusting to the future of "Lean ITSM"

Improving incident response communications and collaboration to lower MTTR (Mean time to resolution)

The right way to conduct an incident PIR to unlock valuable lessons to improve services

Improving self-service in your organization with a "shift-left" or knowledge-centric support

The goal of this session is to provide best practices that you and your team can actually put into practice. At the end of the session, we will provide you with a copy of Atlassian's "Tips to make a lean, mean, ITSM machine" white paper!

Products covered: Jira Service Desk, Confluence, Statuspage

Find the Root Cause - Atlassian Logs and ELK

Sep 04 11:50 - 12:05 | Room 6

Joachim Bollen

Atlassian Expert, ACA IT Solutions

Joachim Bollen

Atlassian Expert, ACA IT Solutions

Joachim has been working with the Atlassian tools for over 7 years now, with a strong focus on helping people getting the most out of the tools, and giving the users a swift and performant experience while using the Atlassian toolsuite.

The numbers tell the tale! By aggregating log files in an easy to use tool, where you can easily zoom in into problems, you get a clear view on what improvements can be done to increase the stability and performance of your instance. Joachim Bollen, an Atlassian expert with a long-time focus on performance and stability, will guide you through the setup and configuration of Elasticsearch, Logstash, and Kibana (ELK) to aggregate the logging and metrics of your Atlassian applications (Jira, Confluence, and Bitbucket). He will show you how this setup helped in detecting the root cause of performance issues in Jira and how dashboards can help you monitor the health of your Atlassian applications.

From 0 to 100 Micro-Features a Day in a Bank—Agile Transformation With Atlassian

Sep 04 14:00 - 14:40 | Room 6

Artem Glotov

Development teamlead, Alfa-Bank

Artem Glotov

Development teamlead, Alfa-Bank

Artem is Atlassian products ambassador in Alfa-Bank (the largest private bank in Russia). Implemented JIRA, Confluence, Bitbucket and Bamboo to 4000+ people growing Agile and engineering teams during last 6 years. Studied JIRA and Confluence 300+ people last 1.5 years. Common member of the AUG Moscow from its start in 2016.

7 years ago, implementing a simple feature in Alfa-Bank's customer-facing banking application would take a few months, followed by a few weeks of fixing bugs. To shorten our time to market and increase the quality of our products, we tried to adopt an Agile way of working. But it was impossible in a 20,000+ people organization without suitable collaboration tools. To solve this problem, Alfa-Bank implemented a comprehensive product development strategy, from product requirements to deployment, using the Atlassian suite. We now release about 100 micro-features every day and are continuing to grow.

In this talk, get a full overview of our product development process, learn about the challenges of navigating a highly regulated environment, and see how you can tackle large-scale process change using Atlassian's tools.

Products covered: Jira Software, Confluence, Bitbucket, Bamboo

Getting Agile Right – Rebooting an Agile Organization in 100 Days

Sep 04 16:30 - 17:10 | Room 9

Maurizio Mancini

Senior Agile and Atlassian Consultant, Exempio

Maurizio Mancini

Senior Agile and Atlassian Consultant, Exempio

Maurizio Mancini is a leader in the Agile, Quality and Process industries with a sixth sense for Agile, Atlassian, quality, and business process. He is best known for cutting through the noise and getting to the heart of any organizational problem whether that problem consists of choosing the right software development process, implementing modern quality approaches, or just finding the right balance between people, process and tools. Maurizio has been building teams for more than 20 years and is known for building highly effective and dedicated teams. Maurizio’s approach consists of empowering people and teams so that the team's talent and creativity come through naturally. This mindset favours the adoption of Agile values and the adoption of Atlassian tools in any environment.

Paul Ryan

CTO at Openx, OpenX

Paul Ryan

CTO at Openx, OpenX

Paul Ryan is the chief technology officer at OpenX where he oversees a global team of more than 250 engineers and data scientists to foster the development of new, innovative programmatic technology. Prior to OpenX, Paul was the CTO and founder of mobile search company Zowdow. He has also held CTO roles at Yellow Pages Group, Leads360 and Overture. During his time at Overture, Paul was principally responsible for engineering the world’s first high scale auction-based market for the web, an innovation that established the foundation of today’s $45 billion programmatic marketplace. Paul holds a BSE, EECS from Princeton University, an MS in Computer Science from John Hopkins University and an MBA from the Wharton School at the University of Pennsylvania.

On the surface, OpenX was nailing agile: 22 teams delivering software on a 2-week release train with some teams actually executing both Continuous Integration (CI) and Continuous Delivery (CD) processes. But a major question still lingered: Were teams shipping features that delivered enough value to the business? Come learn how OpenX rebooted their Agile organization in just 100 days by tweaking agile and portfolio practices and the configuration and usage of their Atlassian tools. The 100-day ride isn’t for the faint of heart but proves it's possible to re-focus an agile organization to maximize ROI.

Getting Serious About Cloud Migration

Sep 04 14:50 - 15:30 | Room 9

Steven Bao

R&D Program Manager, Atlassian

Steven Bao

R&D Program Manager, Atlassian

Steven Bao is currently an R&D Program Manager at Atlassian's Mountain View location overseeing mobile and parts of migration. Previously, he worked as a Product Development Manager at an OTT TV Streaming company.

Let's face it. Server to cloud migration has been the elephant in the room for some time now. Join Steven as he walks through Atlassian's very own journey migrating their internal server products to their cloud products. Attendees will hear about Atlassian's migration challenges, ways they overcame them, and how they seek to improve the experience for customers with a sneak peek at the new and improved migration tooling.

Products covered: Confluence

How Atlassian Does Ops in 5 Easy Steps

Sep 05 14:50 - 15:30 | Room 4

Patrick Hill

SRE Solutions Lead, Atlassian

Patrick Hill

SRE Solutions Lead, Atlassian

Patrick Hill, Site Reliability Engineering Solutions Lead, has been with Atlassian a while now, and transferred from Sydney to our Austin office. (G’day, y’all!) In my free time, I enjoy taking my beard from “distinguished professor” to “lumberjack” and back again.

Over the past 5 years, Atlassian has evolved how we run services, and how we keep our systems running. This talk goes through the history of this evolution at Atlassian, including how we:

How Integrated Test Management Keeps SBB on Track

Sep 05 16:20 - 17:00 | Room 9

Andreas Wieczorek

Teamlead Test Engineering, SBB Swiss Federal Railways

Andreas Wieczorek

Teamlead Test Engineering, SBB Swiss Federal Railways

Andreas has tested software since his first job in parallel to studying computer science in 1998. He went from Tester, Test Engineer and Test Manager at E-Plus (now part of Telefonica) to be a Consultant at Capgemini Consulting, and then to Test Manager again at a swiss IT company, trivadis. His career as a Test Manager made a permanent change 9 years ago thanks to Scrum. Today he is leading his team of Test Engineers at Swiss Federal Railways SBB, consults in regard to testing, and is an e mbedded tester, test engineer or Trainer for Agile Testing, depending on which of his skills is needed most. He loves new technologies and promotes the agile movement as a way to a better team collaboration and to do those organizational changes that in the end will lead to a better customer experience.

While Developers, Architects, Requirement Engineers, Product Owners and others had already moved to Jira and Confluence, Swiss Federal Railway’s test engineers were left behind with HP ALM. Shortly after, problems that started as misunderstandings had escalated into complete communication silos—and even refusal to work between teams.

But there was a bright spot: independently and of free will, the teams started working in parallel to move off their outdated tools and transition to a better collaboration model.

Join Andreas Wieczorek as he explores that transition, the challenges they faced, and the benefits of using tightly connected tools with the same UX to empower diverse roles and skillsets to work together better than before with a fully integrated Atlassian solution.

Products covered: Jira Software, Jira Core, Confluence

How to Get the Most Out of Using Atlassian and Slack Together

Sep 04 14:00 - 14:40 | Room 9

Caroline Bartle

Partnerships Integrations Manager, Atlassian

Caroline Bartle

Partnerships Integrations Manager, Atlassian

Caroline Bartle has over 12 years of experience in producing and delivering online products and services. She is currently a Product Manager for Atlassian, as part of the Strategic Integrations team, which is focused on delivering exceptional integration apps between Atlassian and other SaaS products.

Tessa Price

Business Development, Senior Associate, Slack

Tessa Price

Business Development, Senior Associate, Slack

Tessa Price is a Senior Associate on Slack's Business Development team. She works closely with enterprise companies and services that are building apps on top of the Slack platform. Previously, Tessa held Sales and Partnerships roles at Box, through a successful IPO, and Vessel, a media-tech startup acquired by Verizon. She holds a BA and MA from Stanford.

Hundreds of thousands of teams use Atlassian products with Slack every day – and through our new partnership, we're deepening integrations between Slack and Jira Cloud, Bitbucket Cloud, Trello, and Confluence Cloud.

In this talk, Tessa Price, Senior Associate of Business Development at Slack, will cover examples of how Slack can help your team be most effective. You will also hear from Atlassian's Caroline Bartle, Product Manager for Strategic Integrations, about how to get the most out of using Slack with your Atlassian tools.

Products covered: Bitbucket, Jira Core, Trello, Confluence

How to Win Friends and Confluence People

Sep 05 14:00 - 14:40 | Room 7

Caspar Krieger

Software Development Team Lead, Atlassian

Caspar Krieger

Software Development Team Lead, Atlassian

Caspar Krieger is a Senior Development Team Lead on the Statuspage team, where he spends the majority of his time shipping better experiences to help customers build trust with every occurrence of downtime. He has spent 10 years in the tech industry, starting with 5 years building and supporting software in the mainframe & telecomms industries where work culture was an afterthought, and now 5 years at Atlassian, where our values and culture drive everything we do.

Atlassian's internal Confluence is its secret sauce: where teams and friendships are formed, debates rage, and roadmaps are course-corrected thanks to insights from ground-floor problem-solvers. But nobody uses Confluence quite like Atlassian does...

Join Caspar Krieger, a Senior Development Team Lead at Atlassian, prolific Confluence contributor, and self-appointed cultural steward, as he shares the techniques he's learned over the past 5 years to break down email culture and unleash collective intelligence. You’ll learn how to onboard new hires so they don’t drop off, find out how to cure the email disease and gain easily-teachable skills to break down organizational silos and build a cohesive culture.

Products covered: Confluence

Large Scale Atlassian Adoption at the Speed of Trust

Sep 04 14:50 - 15:30 | Room 11

Rebecca Velasco

Principal Solution Consultant, cPrime

Rebecca Velasco

Principal Solution Consultant, cPrime

I'll add later

Aaron Pierce

Aaron Pierce

Any large-scale initiative involving teams, tools, and methods of working requires trust to execute properly and at a high speed. How do you migrate 5,000 users from a legacy platform to the Atlassian suite without completely disrupting all the projects and deliverables across multiple lines of business? What if these teams are practicing varying types of agile and waterfall within the legacy platform?In this talk, learn how a Fortune 100 financial services organization, TIAA, transitioned from a legacy platform, educated the user base on the new tools, homogenized the project practices, and earned the trust of the organization in the process. Learn the organizational challenges, adoption techniques and strategies for finding the right balance of flexibility and standardization.

Managing Complex Application Deployments

Sep 04 17:20 - 17:35 | Room 7

Martin Luethi

CTO, Strata Decision Technology

Martin Luethi

CTO, Strata Decision Technology

Martin is CTO at Strata Decision Technology, a Chicago-based vendor of Software-as-a-Service solutions for financial analytics, business intelligence, and decision support needs in the healthcare industry. A native of Switzerland, Martin has almost 20 years of commercial software development management experience holding similar positions at Best Doctors, Rise Health, Optum, and Picis. He has been using Atlassian tools since 2007. His interests include software development methodologies, information systems architectures, and cloud computing. Martin received his PhD from the Institute of Information Systems, Department of Information Engineering of the University of Bern, Switzerland.

Providing a cloud-based financial analytics and performance platform used by almost 1,000 hospitals around the United States, Strata Decision Technology, is in the process of transitioning from a monolithic solution to a microservices-based architecture in order to better help these hospitals and health systems drive margins to fuel their mission.

Using the likes of Jira and Statuspage, learn how utilizing a DevOps approach has helped the team deliver many large releases per year, all the while still ensuring complete separation of sensitive healthcare data and providing maximum visibility throughout deployments.

Mission Possible – Mastering Challenges With Atlassian at Government Authorities

Sep 05 10:30 - 11:10 | Room 6

Stephan Krauss

Senior Consultant, Senior IT-Architect, Ancud IT-Beratung GmbH

Stephan Krauss

Senior Consultant, Senior IT-Architect, Ancud IT-Beratung GmbH

For more than 10 years, Mr. Stephan Krauss has successfully implemented large projects for customers from various industries as a Senior Consultant and Senior IT Architect. His main areas of expertise are enterprise portals, agile transformation and requirements management.

Katharina Jäger

IT Specialist, Bundesagentur für Arbeit

Katharina Jäger

IT Specialist, Bundesagentur für Arbeit

If you're not in IT or software development, you may think that software teams are only necessary in for-profit companies. It's easy to forget that large governmental organizations have software development teams, too! The Bundesagentur für Arbeit (Federal Employment Agency) is Germany's largest authority, and their teams use Atlassian tools for hundreds of software development projects.

In this session, join Katharina Jäger, IT Specialist at Bundesagentur für Arbeit, and Stephan Krauss from Ancud IT-Beratung, to learn how they implemented Jira Software, Confluence and Bitbucket. You'll hear how Katharina's team standardized their work processes, how they use Confluence to collect and share knowledge across projects and teams, and how they keep the quality of information high across their Atlassian tools.

Products covered: Jira Software, Confluence, Bitbucket

One Queue to Rule Them All – Monitoring With Jira

Sep 04 14:50 - 15:30 | Room 6

Lisa Reilly

Senior Project Manager, Demonware

Lisa Reilly

Senior Project Manager, Demonware

Lisa Reilly is a Senior Project Manager for Demonware (part of the Activision Blizzard Group). She has been in project management for 10 years in telecoms and online services. Demonware is responsible for developing and running the services and infrastructure for some of the largest entertainment franchises in the world. Demonware ensure that those services keep running 24/7 for years after launch.

Demonware’s Monitoring team are responsible for monitoring the online services for Activision Publishing games. This means ownership of keeping millions of players and thousands of servers online at all times.

They have transformed from a traditional 24/7 Network Operations Center to upskilled engineers who have developed and implemented a new monitoring stack, helping to change the culture of the organization with an eye towards quality, reliability, and supportability. A big part of this was moving from manually created email-style ticketing to automatically created tickets in Jira, and later to Jira Service Desk.

In this talk you'll learn how the team use custom fields, plugins, and integrations to move away from browser-tab-ageddon to a simple Jira Service Desk queue that reduces context switching and confusion, resulting in a better experience for gamers all around the world.

Put Your Best Work Forward With Confluence Cloud

Learn how Confluence Cloud can help your team move work forward while keeping everyone, everywhere, on the same page.

Products covered: Confluence

Run Better Meetings: How to Be Inclusive and Elevate Outcomes

Sep 05 10:30 - 11:10 | Room 9

Hilary Dubin

Product Manager, Atlassian

Hilary Dubin

Product Manager, Atlassian

Hilary Dubin is a Product Manager on Atlassian’s mobile platform team, Mobile Core. She graduated from the University of Pennsylvania in May 2017 with a degree in Cognitive Science and a minor in Consumer Psychology. Aside from her PM duties, she founded and runs monthly women’s lunches in the Mountain View office, called Tech Lady Tuesdays. Outside of Atlassian she loves skiing, hiking, camping, and eating her way through San Francisco.

Leanna Leung

Product Designer, Atlassian

Leanna Leung

Product Designer, Atlassian

Leanna is a product designer on Bitbucket Cloud. She has a degree in Human-Centered Design from UC Berkeley, and has designed for several startups prior to Atlassian. Outside of Atlassian, she enjoys ceramics and hiking.

Wanting to get more out of your meetings? We get you! Meetings aren't always great for a number of reasons. For some groups of people (e.g. remote workers, women, and introverts), simply speaking up and being heard is a unique challenge.

Everyone has different experiences, perspectives, and thus approaches to problem-solving. Diversity of thought leads to more effective decision making and spurs creative thinking. When not all voices have an equal chance to be heard, we miss out on valuable insights and the next big idea.

This talk walks you through tactical strategies, like the Fist of Five, to overcome your biases and give all parties a chance to have a say. Learn how to invite more perspectives to unlock your team's potential and achieve better outcomes.

Products covered: Confluence, Trello

Sky’s the Limit With Atlassian Apps

Sep 04 16:30 - 17:10 | Room 11

David Grierson

SDLC Tools Specialist, Sky UK

David Grierson

SDLC Tools Specialist, Sky UK

David is a technical leader with over 20 years of experience in a wide-range of technologies across systems/network administration, software development and service delivery within global blue-chip companies. A clear communicator with the ability to bridge the gap between technology teams and senior management stakeholders, translating requirements into successful service offerings. David has many years of experience working in high pressure, fast paced operational environments, delivering results and motivating teams to exceed business expectations. With a proven track record in the development of concepts into working service platforms with experience across a broad portfolio of technologies, David has particular expertise in JIRA, Confluence, Subversion, Git, Nexus and other development technologies.

Sky, Europe's leading entertainment and communications business, has developed a customer management platform which seamlessly integrates it's contact centers, online sales channels, and mobile applications. Using a combination of Confluence, Jira, Portfolio for Jira, FishEye, and a number of marketplace apps, Sky has created a powerful, integrated software development lifecycle (SDLC). In this session, we'll explore how Sky's SDLC ecosystem has been developed to provide traceability of large-scale programme development, enhancements to improve the visibility of progress, and upcoming plans for test management optimization.

Products covered: Jira Software, Portfolio for Jira, Confluence

Team Collaboration, Powered by Confluence Templates

Sep 04 11:50 - 12:05 | Room 4

Kesha Thill

Product Marketing Manager, Confluence, Atlassian

Kesha Thill

Product Marketing Manager, Confluence, Atlassian

Kesha has worked in the digital marketing space, specifically in the Bay Area, for the past 4 years. For the last two and a half years, she's been working at Atlassian as a product marketing manager for Confluence. As someone who loves working with people and passionately believes in the power of a happy and well-oiled team, she focuses on creating and surfacing content that helps teams work better in Confluence and with each other. When she's not working, you can find her trying all the food that San Francisco has to offer or jamming out to 90s throwbacks in her car.

Is your team spending too much time formatting Confluence pages? For any team, Confluence templates serve a number of benefits aside from just saving time with content creation. Templates help maintain consistency across teams by organizing work in a uniform and streamlined way, ensuring that the information you need is easy to find.

In this talk, we'll discuss:

How to use common Confluence templates to enhance team collaboration

How to customize Confluence templates, and

How to make your own templates!

Templates are a great way to teach teams how to use Confluence and discover its most powerful features. Join Kesha Thill, Product Marketing Manager, to learn how you can power team collaboration with Confluence templates.

Products covered: Confluence

The Ultimate Guide to Confluence for Software Teams

Sep 05 10:30 - 11:10 | Room 11

Sherif Mansour

Distinguished Product Manager, Atlassian

Sherif Mansour

Distinguished Product Manager, Atlassian

Sherif Mansour has 15 years of experience in software development. He is currently a Distinguished Product Manager for Atlassian. For 6 years he was been responsible for Confluence, a popular social collaboration tool for product teams. Today Sherif heads up the cross-product cloud experience for all of Atlassian’s products. Areas of expertise include agile product development. Sherif thinks building simple products is hard and so is writing a simple, short bio.

Building a shared understanding is key to the success of any software team. In this talk we’ll take you through how your teams can use Confluence throughout the software development process from concept to launch, sharing practical ways to maximize efforts in building tribal knowledge. Come and be equipped with best-practice examples from teams who use Confluence every day, plus plenty of tips and ticks to help your software team get aligned for any project.

Products covered: Jira Software, Confluence, Trello

The Users' Community: Your Hidden Treasure and Best Ally

Sep 04 14:00 - 14:40 | Room 8

Fabian Lopez

PMO Manager, DSS, Inc.

Fabian Lopez

PMO Manager, DSS, Inc.

Project Manager Professional, Scrum Master and Certified Trade Show Manager, with more than 16 years of business and technology management experience in the private sector as well as state and federal space. Specialized on Project Management, collaboration community development and Open Source advocate. Founder of 5 Atlassian User Groups, 1 Company User Group and top contributor of the Atlassian Community. Using Atlassian since 2009 to foster collaboration on Healthcare Open Source, winner of two Atlassian Awards. Currently engage on a company-wide adoption of Atlassian, agile development process improvement and business teams on-boarding. In addition to leading Atlassian adoption efforts, Fabian is currently managing the Commercial PMO. He was the Director of International Implementations for Electronic Health Records in Central and South America and member of the team that implemented the VistA EHR system in healthcare organizations as diverse as State-owned hospital groups and large independent hospitals.

What do you do when you have a burning Atlassian question or hit a roadblock while trying something new with a product? Did you know there's a whole treasure trove of solutions to your problem (and thousands of others) just waiting to be discovered by admins and users like you? Come learn from an Atlassian community power-user, Fabian Lopez, on how to make the most out of the Atlassian online community, Atlassian User Groups (AUGs), Company User Groups (CUGs), the Champions program, Atlassian coaches, and more. These resources will become your best allies as you navigate through challenges and triumphs along your Atlassian journey.

Tips for Navigating and Discovering Content in Confluence Server

Discover new ways to navigate and find content in Confluence Server, plus a bonus preview of the upcoming search experience.

Products covered: Confluence

Uniting a Global Workforce: An Internal User Group Story

Sep 04 11:50 - 12:05 | Room 8

Christiaan Veerman

Head of Developer Experience, TD Securities

Christiaan Veerman

Head of Developer Experience, TD Securities

Christiaan is responsible for DevOps and Developer Experience at TD Securities. He has been instrumental in driving project delivery change with a shift to product ownership and agile practices. Through focus on shared infrastructure, product delivery , developer experience and partnership with colleagues across TD Securities, his team has delivered an award winning technology platform.

Danny Zuccaro

Senior Manager Employee Engagement, TD Securities

Danny Zuccaro

Senior Manager Employee Engagement, TD Securities

Danny is presently a senior manager at TD Securities responsible for Employee Engagement. He has been part of the team driving the shift at TD Securities from a consumer to creator mindset. Danny is also the Toronto AUG co-lead and a Community Champion on the Atlassian Community.

How do you make a significant cultural shift in an industry known for being slow and resistant to change? How do you unite a global workforce, remove constraints to collaboration and creation and facilitate a common platform? Christiaan Veerman and Danny Zuccaro of TD Securities wondered the same and turned to Atlassian practices to help. By embracing the Atlassian Team Playbook and creating an internal user group they were able to drum up the credibility and enthusiasm needed to create widespread change. Learn what they learned, the benefits they've seen, and tips for doing the same in your organization.

Why You're Failing Your Remote Workers

Sep 05 14:50 - 15:30 | Room 7

Vincent Kok

Engineering Manager, Atlassian

Vincent Kok

Engineering Manager, Atlassian

Vincent is Engineering Manager for Trello at Atlassian, looking after scalability and performance. Before that, he led the team which was responsible for moving Atlassian's identity systems towards a microservice architecture. When not thinking about software, Vincent likes a good game of lunchtime soccer in the park with fellow Atlassians.

Remote work is a hot topic and for good reason! It comes with great benefits such as access to diverse talent and geographical freedom. But it also brings up unique challenges and fears that can be hard to move past. Vincent Kok, Trello Engineering Manager, will discuss how the Trello team has successfully embraced remote, and how your organization can do the same without sacrificing relationships or productivity. You'll learn about the tools and practices Trello relies on, and leave feeling empowered to either strengthen your current remote culture or build one from scratch.

Products covered: Confluence, Trello

Anatomy of a Distributed Team: Communication, Agility, and Workflows

Marat Kiniabulatov, Project Manager, SkuVault

Assembling your Atlassian Admin Team

Dave Meyer, Principal Product Manager, Atlassian

Helen Xue, Product Manager, Atlassian

Atlassian Automation – A Guide to Being Lazy

Raju Kadam, Sr. DevOps Engineer, Tesla Inc.

Atlassian Data Center in Kubernetes the Cloud Native Way

Henrik Høegh, DevOps consultant, Praqma

Bitbucket Server and Bamboo Demo

Imran Khan, Product Manager, Atlassian

Bitbucket Server and Bamboo Demo

Imran Khan, Product Manager, Atlassian

Build, Deploy, Monitor – Like a Boss!

Kiran Shekhar, Developer, Atlassian

Building Bridges: Integrating Atlassian and Microsoft Teams to Drive Productivity

Mansoor Malik, Principal PM, Microsoft Teams Integrations, Microsoft

Ravi Kethana, WiPro

Choosing Wisely When Extending Atlassian Products

Ralph Whitbeck, Developer Advocate, Atlassian

Compliance in an Agile World

Guy Herbert, Risk Futurist, Atlassian

Find the Root Cause - Atlassian Logs and ELK

Joachim Bollen, Atlassian Expert, ACA IT Solutions

From 0 to 100 Micro-Features a Day in a Bank—Agile Transformation With Atlassian

Artem Glotov, Development teamlead, Alfa-Bank

How to Get the Most Out of Using Atlassian and Slack Together

Caroline Bartle, Partnerships Integrations Manager, Atlassian

Tessa Price, Business Development, Senior Associate, Slack

Mission Possible – Mastering Challenges With Atlassian at Government Authorities

Anatomy of a Distributed Team: Communication, Agility, and Workflows

Sep 05 16:20 - 17:00 | Room 8

Marat Kiniabulatov

Project Manager, SkuVault

Marat Kiniabulatov

Project Manager, SkuVault

Marat is a process optimisation fan, working in Project Management and Business Analysis areas. Over the course of his career he helped brands and startups in creating innovative products, currently helping SkuVault - PaaS Warehouse Management System - to scale teams across the Atlantic.

Distributed teams are on the rise, but running teams on opposite sides of the globe are tough. Time zone mismatch, cultural barriers between teammates and clients, and a lack of face-to-face interaction are just some of the challenges that have to continuously be solved for. Come learn how SkuVault adjusted their Jira workflows, team communication, and other processes while nurturing a culture that keeps teams in sync regardless of geo.

Products covered: Jira Software, Confluence, Bitbucket

Assembling your Atlassian Admin Team

Sep 04 16:30 - 17:10 | Room 7

Dave Meyer

Principal Product Manager, Atlassian

Dave Meyer

Principal Product Manager, Atlassian

Dave Meyer is a recovering Jira product manager, where he focused on Jira administration and APIs. Now he leads the Atlassian Access team, helping organizations scale on Atlassian Cloud with centralized identity and security.

Helen Xue

Product Manager, Atlassian

Helen Xue

Product Manager, Atlassian

Helen is a Product Manager who is passionate about delighting admins everywhere. She is currently working on Atlassian Access, a brand new offering that helps admins manage their users at scale. Previously she worked on simplifying the Jira configuration experience to make admins’ lives a little easier. When she’s not working, you can find her exploring different parts of the world with her dog, Avocado.

Like the Avengers, your team of Atlassian product admins can come from every part of the company. But each admin has unique skills and a different definition of "success" with Atlassian. Successful companies running on Atlassian have champions at every level of the organization. Individual team leads run projects. Jira experts manage complex workflows. The IT department makes automatic account provisioning possible.

But how should your admin team be organized? How can you set up your Atlassian products to maximize flexibility for end-users while maintaining controls your IT department requires. Atlassian product managers Dave Meyer and Helen Xue will present an overview of Atlassian administration models for our Cloud, Server, and Data Center offerings. Whether you're starting on the Atlassian stack or have been a customer for years, you will learn how to unlock the potential of Atlassian products and get the most out of your Atlassian investment.

Nobody likes busy work! But as your teams continue to grow, administrative work can explode causing basic management of users, projects, performance, and information to become a bottleneck for productivity. Raju Kadam has automated the Atlassian Stack for Tesla, Pandora, Cisco, and others for over 13 years now. Follow his journey of working smarter not harder as he bridges gaps between custom-solutions and off-the-shelf products to answer the Why, When and How to automate with what you have—and when not to.

Through real-world examples, you will learn how to use existing tools to automate tasks and improve efficiency - such as the use of existing REST APIs, browser automation, custom integration and even building your own apps to get things done.

And finally, remember the mantra - Stay lazy and let automation do the work for you :)

Atlassian Data Center in Kubernetes the Cloud Native Way

Sep 05 14:50 - 15:30 | Room 8

Henrik Høegh

DevOps consultant, Praqma

Henrik Høegh

DevOps consultant, Praqma

As a DevOps consultant Henrik regularly works with build servers, container technologies like Kubernetes, version control, and agile task management systems but also spend a great deal of time working with general organizational, architectural and process related challenges for customers.

In a world where innovation is demanded at an even higher rate, many global companies are turning to Atlassian products to manage their product development processes. As these systems become mission critical, there is no room left for maintenance windows, manual playbooks, and traditional IT approaches. This talk will show you the benefits of running Atlassian Server and Data Center products in a modern Cloud Native infrastructure - based on Kubernetes. Learn how to deploy, upgrade and scale in a matter of seconds, and how desired state configuration will ensure a self-healing system - even at night! You'll also see how Praqma has dockerized the main Atlassian tools, in a way that makes them production and cluster aware.

Bitbucket Server and Bamboo Demo

Learn how Bitbucket Server and Bamboo helps teams deliver great software by walking you through a typical day in the life of a developer using Bitbucket and Bamboo.

Products covered: Bitbucket

Bitbucket Server and Bamboo Demo

Sep 04 14:25 - 14:40 | Theater B

Imran Khan

Product Manager, Atlassian

Imran Khan

Product Manager, Atlassian

Learn how Bitbucket Server and Bamboo helps teams deliver great software by walking you through a typical day in the life of a developer using Bitbucket and Bamboo.

Products covered: Bitbucket

Build, Deploy, Monitor – Like a Boss!

Sep 04 11:00 - 11:40 | Room 4

Kiran Shekhar

Developer, Atlassian

Kiran Shekhar

Developer, Atlassian

Kiran is a Developer at Atlassian working on Jira Cloud. He is the Release Shepherd for Jira Cloud and takes pride in frequently deploying Jira Cloud, thereby helping other developers ship new features to customer quickly. Prior to being a developer, Kiran was a Quality Engineer, helping various Jira teams in testing their features and also developing tools to assist with testing.

A once painful process of releasing and operating Jira Cloud has improved drastically, allowing us to ship a large and complex Jira Cloud monolith to thousands of customers in under 90 minutes. This is all done while maintaining availability and reliability goals of 99.95%, along with a steadily decreasing Mean Time To Repair (MTTR).

Come along and learn how to

implement an optimal branch & merge strategy and maintain higher code quality using Bitbucket. Combine this with Bamboo to keep the continuous integration engine running smoothly to enable developers quickly get started on new feature work.

establish a culture of monitoring within the development organization that helps to heavily reduce the time to identify and resolve customer impact.

use synthetic checks for continuously monitoring core functionality to quickly detect problems that can cause a high severity incident.

Products covered: Bitbucket, Bamboo

Building Bridges: Integrating Atlassian and Microsoft Teams to Drive Productivity

Sep 04 14:50 - 15:30 | Room 4

Mansoor Malik

Principal PM, Microsoft Teams Integrations, Microsoft

Mansoor Malik

Principal PM, Microsoft Teams Integrations, Microsoft

Mansoor is Principal PM for Microsoft Teams integrations. In this role, he works with major partners like Atlassian to leverage their APIs and help build applications with great UX. https://www.linkedin.com/in/mansoormalik/

Ravi Kethana

WiPro

Ravi Kethana

WiPro

In partnership with Atlassian, Microsoft has built several integrations on top of Jira, Bitbucket and Trello APIs allowing customers to use these apps directly in the context of Microsoft Teams. Attend this demo-heavy session to hear directly from Ravi Kethana, Wipro’s Vice President of Engineering on how the integrations have helped Wipro employees to increase productivity, and see how they can also help your organization get work done faster. We’ll also share best practices from the other 200 thousand organizations that use Teams.

Products covered: Jira Software, Jira Core, Trello, Bitbucket

Choosing Wisely When Extending Atlassian Products

Sep 04 11:50 - 12:05 | Room 9

Ralph Whitbeck

Developer Advocate, Atlassian

Ralph Whitbeck

Developer Advocate, Atlassian

Ralph Whitbeck has over 20 years experience as a web developer. At Atlassian, Ralph is a Developer Evangelist for the Ecosystem team where he strives to make developers lives easier in creating new add-ons for Atlassian products. As an avid supporter of open source, Ralph served on the Board of Directors for the jQuery Foundation and had lead the Developer Relations program for jQuery. You can find Ralph on Twitter at @RedWolves

Customizing Atlassian products so they match your needs exactly is everybody’s dream. But getting that custom-fit comes with a choice. Do you get a Marketplace app from one of our awesome Marketplace vendors or do you build something customized specifically to meet your needs? If you decide to customize yourself do you understand the path ahead of you?

In this talk, Ralph Whitbeck will discuss the various options you have to get a custom-fit for your Atlassian products. We’ll show you what’s possible for Jira and Confluence. We’ll walk through some options to customize like extending the UI, using the REST APIs, and the differences between Cloud and Server. By the end, you’ll have a better understanding of how to start your customization journey.

Compliance in an Agile World

Sep 05 14:00 - 14:40 | Room 4

Guy Herbert

Risk Futurist, Atlassian

Guy Herbert

Risk Futurist, Atlassian

Guy has over 25 years working in IT and Technology across the Telecommunications, Finance, Pharmaceutical and Software industries. He has managed risk, compliance, audit and technical delivery teams during this time. Guy has been thinking of better ways for Atlassian to manage IT Risk and Compliance since Sept 2013.

Meeting compliance obligations often means putting in checkpoints at every turn and this often collides with our agile approaches for developing and delivering value to the customer fast. Hear from Guy Herbert, Risk, and Compliance Guru at Atlassian how we use process and tools to be compliant for multiple obligations and while making over 500 changes a day. This will cover development, deploy and the joy of compliance obligations.

Find the Root Cause - Atlassian Logs and ELK

Sep 04 11:50 - 12:05 | Room 6

Joachim Bollen

Atlassian Expert, ACA IT Solutions

Joachim Bollen

Atlassian Expert, ACA IT Solutions

Joachim has been working with the Atlassian tools for over 7 years now, with a strong focus on helping people getting the most out of the tools, and giving the users a swift and performant experience while using the Atlassian toolsuite.

The numbers tell the tale! By aggregating log files in an easy to use tool, where you can easily zoom in into problems, you get a clear view on what improvements can be done to increase the stability and performance of your instance. Joachim Bollen, an Atlassian expert with a long-time focus on performance and stability, will guide you through the setup and configuration of Elasticsearch, Logstash, and Kibana (ELK) to aggregate the logging and metrics of your Atlassian applications (Jira, Confluence, and Bitbucket). He will show you how this setup helped in detecting the root cause of performance issues in Jira and how dashboards can help you monitor the health of your Atlassian applications.

From 0 to 100 Micro-Features a Day in a Bank—Agile Transformation With Atlassian

Sep 04 14:00 - 14:40 | Room 6

Artem Glotov

Development teamlead, Alfa-Bank

Artem Glotov

Development teamlead, Alfa-Bank

Artem is Atlassian products ambassador in Alfa-Bank (the largest private bank in Russia). Implemented JIRA, Confluence, Bitbucket and Bamboo to 4000+ people growing Agile and engineering teams during last 6 years. Studied JIRA and Confluence 300+ people last 1.5 years. Common member of the AUG Moscow from its start in 2016.

7 years ago, implementing a simple feature in Alfa-Bank's customer-facing banking application would take a few months, followed by a few weeks of fixing bugs. To shorten our time to market and increase the quality of our products, we tried to adopt an Agile way of working. But it was impossible in a 20,000+ people organization without suitable collaboration tools. To solve this problem, Alfa-Bank implemented a comprehensive product development strategy, from product requirements to deployment, using the Atlassian suite. We now release about 100 micro-features every day and are continuing to grow.

In this talk, get a full overview of our product development process, learn about the challenges of navigating a highly regulated environment, and see how you can tackle large-scale process change using Atlassian's tools.

Products covered: Jira Software, Confluence, Bitbucket, Bamboo

How to Get the Most Out of Using Atlassian and Slack Together

Sep 04 14:00 - 14:40 | Room 9

Caroline Bartle

Partnerships Integrations Manager, Atlassian

Caroline Bartle

Partnerships Integrations Manager, Atlassian

Caroline Bartle has over 12 years of experience in producing and delivering online products and services. She is currently a Product Manager for Atlassian, as part of the Strategic Integrations team, which is focused on delivering exceptional integration apps between Atlassian and other SaaS products.

Tessa Price

Business Development, Senior Associate, Slack

Tessa Price

Business Development, Senior Associate, Slack

Tessa Price is a Senior Associate on Slack's Business Development team. She works closely with enterprise companies and services that are building apps on top of the Slack platform. Previously, Tessa held Sales and Partnerships roles at Box, through a successful IPO, and Vessel, a media-tech startup acquired by Verizon. She holds a BA and MA from Stanford.

Hundreds of thousands of teams use Atlassian products with Slack every day – and through our new partnership, we're deepening integrations between Slack and Jira Cloud, Bitbucket Cloud, Trello, and Confluence Cloud.

In this talk, Tessa Price, Senior Associate of Business Development at Slack, will cover examples of how Slack can help your team be most effective. You will also hear from Atlassian's Caroline Bartle, Product Manager for Strategic Integrations, about how to get the most out of using Slack with your Atlassian tools.

Products covered: Bitbucket, Jira Core, Trello, Confluence

Mission Possible – Mastering Challenges With Atlassian at Government Authorities

Sep 05 10:30 - 11:10 | Room 6

Stephan Krauss

Senior Consultant, Senior IT-Architect, Ancud IT-Beratung GmbH

Stephan Krauss

Senior Consultant, Senior IT-Architect, Ancud IT-Beratung GmbH

For more than 10 years, Mr. Stephan Krauss has successfully implemented large projects for customers from various industries as a Senior Consultant and Senior IT Architect. His main areas of expertise are enterprise portals, agile transformation and requirements management.

Katharina Jäger

IT Specialist, Bundesagentur für Arbeit

Katharina Jäger

IT Specialist, Bundesagentur für Arbeit

If you're not in IT or software development, you may think that software teams are only necessary in for-profit companies. It's easy to forget that large governmental organizations have software development teams, too! The Bundesagentur für Arbeit (Federal Employment Agency) is Germany's largest authority, and their teams use Atlassian tools for hundreds of software development projects.

In this session, join Katharina Jäger, IT Specialist at Bundesagentur für Arbeit, and Stephan Krauss from Ancud IT-Beratung, to learn how they implemented Jira Software, Confluence and Bitbucket. You'll hear how Katharina's team standardized their work processes, how they use Confluence to collect and share knowledge across projects and teams, and how they keep the quality of information high across their Atlassian tools.

Products covered: Jira Software, Confluence, Bitbucket

Overcoming Modern CI/CD Challenges with Bitbucket Pipelines

Sep 05 10:30 - 11:10 | Room 8

Aneita Yang

Product Management Associate, Atlassian

Aneita Yang

Product Management Associate, Atlassian

Aneita is a product manager on the Bitbucket team at Atlassian. Her current focus is on Bitbucket Pipelines and Deployments - tools to help teams achieve a faster feedback loop when building, testing and deploying. Prior to joining Bitbucket, Aneita worked on the Identity team. When she's not in the office, you can typically find her outdoors soaking up the sun or wandering aimlessly and exploring in new cities.

Getting started with CI/CD hasn't always been easy. While the practice has long existed to help teams build software more efficiently and effectively, traditional CI tools have required a lot of effort to configure and maintain. And as the adoption of continuous integration and delivery increases, another challenge has also arisen - staying up-to-date with releases across a company has become more difficult as teams deploy more frequently.

With Bitbucket Pipelines and Deployments, we've built a fully-hosted continuous integration and deployment tracking tool that lives right inside Bitbucket Cloud to address these challenges whilst still giving your team the full benefits of CI/CD. Whether your team is just getting started or are more advanced in the process, join Aneita Yang, Bitbucket Product Manager, as she shows you how your team can use Bitbucket Cloud to practice CI/CD, and overcome these new challenges, to work better and faster together.

Products covered: Bitbucket

See Bitbucket Cloud + Sourcetree in Action

Sep 04 11:50 - 12:05 | Theater A

Amber Van Hecke

Product Manager, Atlassian

Amber Van Hecke

Product Manager, Atlassian

Amber Van Hecke works at Atlassian as a Product Manager. Having previously worked in data infrastructure, analytics, and growth for 10+ years and now product management, it is her job to enhance a customer’s experience through the use of experimentation. If she isn’t combing over mountains of data or researching customer behavior, you can find her at the local cafe chatting with customers. She has experienced first hand the value gained when a structured approach to experimentation is followed; that means running tests more frequently, providing greater impact, and winning more experiments. She is convinced that if you give her the chance, she can make any topic exciting, and have you walking away feeling inspired and motivated.

See Bitbucket Cloud + Sourcetree in Action

Sep 05 14:50 - 15:05 | Theater B

Amber Van Hecke

Product Manager, Atlassian

Amber Van Hecke

Product Manager, Atlassian

Amber Van Hecke works at Atlassian as a Product Manager. Having previously worked in data infrastructure, analytics, and growth for 10+ years and now product management, it is her job to enhance a customer’s experience through the use of experimentation. If she isn’t combing over mountains of data or researching customer behavior, you can find her at the local cafe chatting with customers. She has experienced first hand the value gained when a structured approach to experimentation is followed; that means running tests more frequently, providing greater impact, and winning more experiments. She is convinced that if you give her the chance, she can make any topic exciting, and have you walking away feeling inspired and motivated.

The Essential Guide to Operating Bitbucket Server and Data Center

Sep 05 11:20 - 12:00 | Room 9

Richard Friend

Senior Software Engineer, Atlassian

Richard Friend

Senior Software Engineer, Atlassian

Senior Developer on the Bitbucket Server team

Administrating a Git server like Bitbucket can be counter-intuitive and requires some knowledge of Git, specifically how it consumes resources. After laying a foundation of Git and Bitbucket's performance behavior, you'll learn about the metrics you should monitor with Bitbucket's built-in capabilities to keep your instance running smoothly. You'll also learn about capacity planning, how to leverage Bitbucket Data Center to scale effortlessly and best practices for running Bitbucket in AWS.

Products covered: Bitbucket

Uniting a Global Workforce: An Internal User Group Story

Sep 04 11:50 - 12:05 | Room 8

Christiaan Veerman

Head of Developer Experience, TD Securities

Christiaan Veerman

Head of Developer Experience, TD Securities

Christiaan is responsible for DevOps and Developer Experience at TD Securities. He has been instrumental in driving project delivery change with a shift to product ownership and agile practices. Through focus on shared infrastructure, product delivery , developer experience and partnership with colleagues across TD Securities, his team has delivered an award winning technology platform.

Danny Zuccaro

Senior Manager Employee Engagement, TD Securities

Danny Zuccaro

Senior Manager Employee Engagement, TD Securities

Danny is presently a senior manager at TD Securities responsible for Employee Engagement. He has been part of the team driving the shift at TD Securities from a consumer to creator mindset. Danny is also the Toronto AUG co-lead and a Community Champion on the Atlassian Community.

How do you make a significant cultural shift in an industry known for being slow and resistant to change? How do you unite a global workforce, remove constraints to collaboration and creation and facilitate a common platform? Christiaan Veerman and Danny Zuccaro of TD Securities wondered the same and turned to Atlassian practices to help. By embracing the Atlassian Team Playbook and creating an internal user group they were able to drum up the credibility and enthusiasm needed to create widespread change. Learn what they learned, the benefits they've seen, and tips for doing the same in your organization.

From 0 to 100 Micro-Features a Day in a Bank—Agile Transformation With Atlassian

Artem Glotov, Development teamlead, Alfa-Bank

Build, Deploy, Monitor – Like a Boss!

Sep 04 11:00 - 11:40 | Room 4

Kiran Shekhar

Developer, Atlassian

Kiran Shekhar

Developer, Atlassian

Kiran is a Developer at Atlassian working on Jira Cloud. He is the Release Shepherd for Jira Cloud and takes pride in frequently deploying Jira Cloud, thereby helping other developers ship new features to customer quickly. Prior to being a developer, Kiran was a Quality Engineer, helping various Jira teams in testing their features and also developing tools to assist with testing.

A once painful process of releasing and operating Jira Cloud has improved drastically, allowing us to ship a large and complex Jira Cloud monolith to thousands of customers in under 90 minutes. This is all done while maintaining availability and reliability goals of 99.95%, along with a steadily decreasing Mean Time To Repair (MTTR).

Come along and learn how to

implement an optimal branch & merge strategy and maintain higher code quality using Bitbucket. Combine this with Bamboo to keep the continuous integration engine running smoothly to enable developers quickly get started on new feature work.

establish a culture of monitoring within the development organization that helps to heavily reduce the time to identify and resolve customer impact.

use synthetic checks for continuously monitoring core functionality to quickly detect problems that can cause a high severity incident.

Products covered: Bitbucket, Bamboo

From 0 to 100 Micro-Features a Day in a Bank—Agile Transformation With Atlassian

Sep 04 14:00 - 14:40 | Room 6

Artem Glotov

Development teamlead, Alfa-Bank

Artem Glotov

Development teamlead, Alfa-Bank

Artem is Atlassian products ambassador in Alfa-Bank (the largest private bank in Russia). Implemented JIRA, Confluence, Bitbucket and Bamboo to 4000+ people growing Agile and engineering teams during last 6 years. Studied JIRA and Confluence 300+ people last 1.5 years. Common member of the AUG Moscow from its start in 2016.

7 years ago, implementing a simple feature in Alfa-Bank's customer-facing banking application would take a few months, followed by a few weeks of fixing bugs. To shorten our time to market and increase the quality of our products, we tried to adopt an Agile way of working. But it was impossible in a 20,000+ people organization without suitable collaboration tools. To solve this problem, Alfa-Bank implemented a comprehensive product development strategy, from product requirements to deployment, using the Atlassian suite. We now release about 100 micro-features every day and are continuing to grow.

In this talk, get a full overview of our product development process, learn about the challenges of navigating a highly regulated environment, and see how you can tackle large-scale process change using Atlassian's tools.

Products covered: Jira Software, Confluence, Bitbucket, Bamboo

A Way Out of Email Hell: Statuspage for Incident Management

Hubert Kut, Atlassian Solution Architect, eBay

Been There, Scaled That: Making the Right Bets in Team, Process and Tools at VMware

Prafulla Arvind, Engineering Manager, VMWare

Kum Tham, Director Engineering , VMWare

Expert Tips for Building a Lean, Mean ITSM Machine

Vidhu Sharma, Sr. Product Manager, Atlassian

Paul Buffington, Principal Solutions Engineer, Atlassian

How Atlassian Does Ops in 5 Easy Steps

Patrick Hill, SRE Solutions Lead, Atlassian

Managing Complex Application Deployments

Martin Luethi, CTO, Strata Decision Technology

Your incident, with and without Statuspage

Allyse Brown, Group Product Manager, Atlassian

Your Incident, With and Without Statuspage

Allyse Brown, Group Product Manager, Atlassian

A Way Out of Email Hell: Statuspage for Incident Management

Sep 04 17:20 - 17:35 | Room 8

Hubert Kut

Atlassian Solution Architect, eBay

Hubert Kut

Atlassian Solution Architect, eBay

My journey in IT world started as a support engineer. I realised quickly that a lot of teams straggle with collaboration, transparency and tracking work done/undone. That was the time when Atlassian kicked the door down and jumpstarted my career. From that time I'm Atlassian Evangelist, Solution Architect and passionate about Agile Methodology. My business goal is to facilitate people's work by giving them tools that are available from anywhere and at anytime. Key words for myself are simplification and automation.

At eBay, we believe collaboration and communication are key to achieving our company goals. Come to this lightning talk to learn how we improved communication inside eBay using Statuspage as the main tool to announce maintenance and inform employees about incidents. This session will present Statuspage best practices to drastically reduce the amount of emails, Slack messages, and phone calls when things inevitably go wrong.

Products covered: Jira Software, Statuspage

Been There, Scaled That: Making the Right Bets in Team, Process and Tools at VMware

Sep 05 10:30 - 11:10 | Room 4

Prafulla Arvind

Engineering Manager, VMWare

Prafulla Arvind

Engineering Manager, VMWare

Prafulla has been with VMware Could & Productivity Engineering team for the last 6 years. She manages Bug tracking, Project Management and other collaboration tools including Atlassian tools like JIRA, Service Desk, Confluence and FishEye. She has been involved in driving Agile transformation at VMware with different business units. She has been at a startup in the past for 5 yrs and started her career with IBM research.

Kum Tham

Director Engineering , VMWare

Kum Tham

Director Engineering , VMWare

In the software development industry for over 30 years ranging from quality assurance, product development, tools, automation, data analytics to program management. Have worked with small, large and startup organizations that span globally across the world. Mainly in the software technology industry including telecommunication, networking, security, software virtualization and data analytics. Have held various roles including Director of Quality Engineering, Software Development, Corporate IT, Tools, Automation and Data Analytics.

How to scale efficiently becomes your biggest concern when you see rapid user adoption of any application. At VMware, adoption of Atlassian tools grew from 100's to 1000's of users per month within a year. This growth brought added complexity to on-boarding new teams, upgrading, maintaining a performant environment and ensuring stability while providing HA and DR. We had to be cautious when introducing new add-ons and integrations to support Service Management and Agile transformations. To satisfy complex requirements, we embraced several deployment models, moving from server to DC while introducing MySQL clustering and a hybrid DR solution on VMC in AWS. In this talk, we'll share our journey through these challenges, how our experience informed new onboarding techniques and policies, and the valuable guidance we received from our TAMs.

Expert Tips for Building a Lean, Mean ITSM Machine

Sep 05 10:30 - 11:10 | Room 7

Vidhu Sharma

Sr. Product Manager, Atlassian

Vidhu Sharma

Sr. Product Manager, Atlassian

Vidhu has been creating products for more than a decade. Love for technology, singular and straightforward designs and human interactions has driven him on a relentless pursuit of challenging the status quo and a new way of getting things done. He is the Product Manager for Jira Service Desk. When not working, Vidhu is exploring the sunny side of Australia and plans to visit Antarctica one day!

Paul Buffington

Principal Solutions Engineer, Atlassian

Paul Buffington

Principal Solutions Engineer, Atlassian

As a member of the Atlassian Enterprise team, Paul is responsible for helping customers redefine the shape of modern ITSM. His passion for all things IT is driven by 15+ years of consulting in the industry. His expertise spans the Atlassian products but also goes beyond the technology to help teams improve the way they work. Paul enjoys spending time with family and their three golden retrievers on the Oregon coast. Hiking and photography are a perfect weekend for him.

In a world of digital transformation and DevOps, the way that service teams work is rapidly evolving. Is your IT team struggling to adapt to new ways of working? This session will cover a variety of in-depth topics with real examples, including:

Learning and adjusting to the future of "Lean ITSM"

Improving incident response communications and collaboration to lower MTTR (Mean time to resolution)

The right way to conduct an incident PIR to unlock valuable lessons to improve services

Improving self-service in your organization with a "shift-left" or knowledge-centric support

The goal of this session is to provide best practices that you and your team can actually put into practice. At the end of the session, we will provide you with a copy of Atlassian's "Tips to make a lean, mean, ITSM machine" white paper!

Products covered: Jira Service Desk, Confluence, Statuspage

How Atlassian Does Ops in 5 Easy Steps

Sep 05 14:50 - 15:30 | Room 4

Patrick Hill

SRE Solutions Lead, Atlassian

Patrick Hill

SRE Solutions Lead, Atlassian

Patrick Hill, Site Reliability Engineering Solutions Lead, has been with Atlassian a while now, and transferred from Sydney to our Austin office. (G’day, y’all!) In my free time, I enjoy taking my beard from “distinguished professor” to “lumberjack” and back again.

Over the past 5 years, Atlassian has evolved how we run services, and how we keep our systems running. This talk goes through the history of this evolution at Atlassian, including how we:

Managing Complex Application Deployments

Sep 04 17:20 - 17:35 | Room 7

Martin Luethi

CTO, Strata Decision Technology

Martin Luethi

CTO, Strata Decision Technology

Martin is CTO at Strata Decision Technology, a Chicago-based vendor of Software-as-a-Service solutions for financial analytics, business intelligence, and decision support needs in the healthcare industry. A native of Switzerland, Martin has almost 20 years of commercial software development management experience holding similar positions at Best Doctors, Rise Health, Optum, and Picis. He has been using Atlassian tools since 2007. His interests include software development methodologies, information systems architectures, and cloud computing. Martin received his PhD from the Institute of Information Systems, Department of Information Engineering of the University of Bern, Switzerland.

Providing a cloud-based financial analytics and performance platform used by almost 1,000 hospitals around the United States, Strata Decision Technology, is in the process of transitioning from a monolithic solution to a microservices-based architecture in order to better help these hospitals and health systems drive margins to fuel their mission.

Using the likes of Jira and Statuspage, learn how utilizing a DevOps approach has helped the team deliver many large releases per year, all the while still ensuring complete separation of sensitive healthcare data and providing maximum visibility throughout deployments.