Your ticket will be taken care of by our partner manually. This may take a while. The ticket confirmation will be sent to you within 24 hours.

This voucher can be used to pick up your tickets at the counter of the station that you intend to depart from. The voucher can be shown as a printed, physical document or as screenshot on a suitable electronic device.

Please be at the train station at least 50 minutes before the departure time.

Bookings can be made around 60 days ahead of the journey. The period can be shorter during peak seasons (Spring Festival, May 1st, National Day October 1st) or because of technical reasons.

The 12GO voucher needs to be used to collect the actual train tickets at the counter of the station where you intend to depart from. The voucher can be shown as a printed, physical document or as screenshot on a suitable electronic device.

Passport data or names cannot be changed once the reservation has been made. Please make sure that your passport is still valid at your travel date or wait until you have received a new passport before you book.

There are no children fares available.

The luggage allowance is 20 kg for adults and 10 kg for children. Luggage measures should not exceed 160 cm, or 130 cm on C/D/G category high-speed trains. Oversized luggage can be checked in at the luggage department of the train station.

Restaurants are available on Chinese long-distance trains. They provide local snacks, drinks and food. You might carry your own food on long-distance rides.