Frequently Asked Questions

1. PRIVACY POLICY

2. SECURITY

At Riddell.com, protecting your information is a priority. We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only Riddell.com is able to decode your information. To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending upon your browser), the SSL is active and your information is secure. Most browsers offer additional security alerts as well, so be sure to familiarize yourself with your browser’s security. With regard to overall security, we use industry standard encryption technologies when transferring and receiving data exchanged within our site. The facilities that house our servers are physically secured to protect against loss, misuse or alteration of all data and information collected.

3. ABOUT ORDERS

WHERE IS MY ORDER? Your order is being processed and being shipped. Please remember that built-to-order items tend to take longer to process than standard items. Depending on the items you have purchased, items may be shipping from multiple locations – which can also increase the shipping time. WHY DOES IT TAKE SO LONG TO BUILD MY HELMET? Please remember that built-to-order items are longer to process, produce and ship to you. Printed helmets can take up to an additional 7-10 days. Sometimes parts of your orders may be backordered, and delay the process of completing your order. WHY HAVE I RECEIVED PART OF MY ORDER? You may receive partial shipments when items ship from multiple locations. Portions of your order may be longer in shipping or back ordered. WHY AM I CHARGED TAX? Because Riddell as a company exists in all U.S. states, sales tax is required on all transactions.

4. CUSTOMER SERVICE CONTACT INFORMATION

If you have questions or concerns which are not answered on the website, please contact Riddell at the following: Our postal address is: Riddell 669 Sugar Lane Elyria, Ohio 44035 We can be reached via e-mail at productinfo@riddellsports.com or you can reach us by telephone at 1-800-275-5338. If you are inquiring about an existing order you MUST have your order number ready when speaking with a customer service representative. If you are emailing an inquiry about an existing order you MUST put the order number in the subject line. Without an order number our customer service representatives will not be able to look up your order.

5. RECONDITIONING and RECERTIFICATION

6. HELMET WARRANTEES

The warranty on helmet shells is five (5) years for polycarbonate varsity helmets and three (3) years for ABS youth helmets, provided there has been normal use and proper maintenance. It is recommended that your helmet be reconditioned every year by a Riddell Factory Authorized Reconditioner. Proper maintenance requires reconditioning of your helmet at least every two (2) years by a NOCSAE Licensed Reconditioner using only new factory replacement liners in the reconditioning process. Evidence of any of the following conditions will operate to void this warranty: 1) Failure to have the helmet reconditioned at least every two (2) years by a NOCSAE Licensed Reconditioner. 2) Installation of used parts instead of new parts whenever a liner replacement is necessary. 3) Where shells have been damaged by a chemical reaction from the use of incompatible materials such as: a. Attachment of a guard, face mask or component of another manufacturer or mismatched material. b. Use of cleaners, waxes or paints of another manufacturer or failure to follow recommended cleaning and painting instructions. 4) Excessive drilling of holes or drilling of any new holes less than ½” from each other or the edge of the shell. 5) Abusive treatments or any use other than the playing of American football. 6) Removal of, or obliteration of, the Warranty label, date code or warning labels. Varsity and youth football helmet component parts are warranted to be free of defects in material and workmanship for a period of one (1) year provided there has been normal use and proper maintenance. This warranty is in lieu of all other warranties, expressed or implied, whether Statutory or otherwise, including any implied warranties of merchantability or fitness for any particular purpose. Manufacturer shall not be liable for any consequential damages resulting from the use of its products. Products covered by these warranties should be returned to the manufacturer, along with evidence of the date of purchase.

7. TERMS AND CONDITIONS

As part of registering with Riddell.com, users agree to accept the terms and conditions established for the website. Please click here for our Terms & Conditions

8. FACE MASKS

The face masks available on our web shop are the most readily available models. There are many models for various helmets that you may see the professionals or certain college players wearing. Some of those face mask models we do not carry in stock, and therefore do not offer online. For more questions about face mask models, please contact Inside Sales at 800-275-5338 Ext. 5, Monday – Friday 8:30am – 4:30pm EST.

9. EYE SHIELDS

Eye Shield compatibility depends on the face mask for the particular helmet.
Below is a chart of which face masks are compatible with the Oakley Eye Shield which is available on our web shop.

360-LW-BAR FACE MASK-OAKLEY EYE SHIELD LIST

MODEL

Part Number

Fits

Not Recommended

360-2EG-LW

R77757

X

360-2BD-LW

R77714

X

360-2BDC-LW

R77710

X

360-3BD-LW

R77775

X

360-2BD-SW-SP

R777SP1

X

360-2BD-SP

R777SP2

X

360-2EG-SW-SP

R777SP3

X

360-2EG-II-SP

R777SP4

X

360-2BDC-SP

R777SP5

X

360-3BD-SP

R777SP6

X

360-2BD-HT

R777SP7

X

S-BAR FACE MASK-OAKLEY EYE SHIELD LIST

MODEL

Part Number

Fits

Not Recommended

S2BD-LW-V (small)

R94924LW-V

X

S2BD-LW-V

R94914LW-V

X

S2EG-LW-V

R94757LW-V

X

S2BDC-LW-V

R94910LW-V

X

S3BD-LW-V

R94975LW-V

X

S2BD-LW

R94914LW

X

S2EG-LW

R94757LW

X

S2BDC-LW

R94910LW

X

S3BD-LW

R94975LW

X

S2B-LW

R94759LW

X

S2B-SK1

R94920

X

S-KICKER

R94923

X

S2B

R94789

X

S2BD

R94914

X

S2EG

R94757

X

S2BDC

R94910

X

S2BDUC

R94912

X

S3BD

R94975

X

S3BDU

R94917

X

S2B-SP

R94921SP1

X

S2B-SW-SP

R94921SP2

X

S2BDC-SP

R94921SP3

X

S2BD-SW-SP

R94921SP4

X

S2EG-SW-SP

R94921SP5

X

S3BDU-SP

R94921SP6

X

S3BD-SP

R94921SP7

X

S2BD-SP

R94921SP8

X

S2EG-II-SP

R94921SP9

X

S2BDC-HT-LW

R94921SP10

X

S2BDC-TX-LW

R94921SP11

X

Customer must use Oakley clips with wider hole for LW (Light-weight) face masks.