Trugreen - They don't know when to quit calling...

We called TruGreen for a free lawn analysis. They came out quickly and gave us an estimate. We were told someone would be calling us. The calls started the same day with them telling us they were calling to setup service. I told them we were still in the process of selecting a lawn service and would wait until all estimates were in. Unfortunately, the girl with whom I spoke did not pass this information along because I continued to get phone calls trying to set up service.

One day someone from their service called to apologize and said he misunderstood. He claimed we said we wanted service setup. I explained we were only asking for an estimate and if we liked their estimate best, we would call them.

Apparently, they did not want to wait for a call from us because the phone calls continued, some up to 9PM at night.

I have finally written a letter to the company asking them to stop the plethora of calls we are receiving daily and nightly. Hope the letter will get our point across.

They never know when to stop calling. I ask them every time they call which is about twice a week. Every time I need to explain why I switched lawn service and get lured into the same conversation with the sales associate. They say that there service is better and make me feel really bad that I was "not a loyal customer".

DO NOT CONTACT THESE PEOPLE, they have no idea when to stop calling.

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Anonymous

Little Miss Can't Be WrongMar 17, 2013#624344

Speaking as a former TruGreen office worker [CSR]; Here are that steps that all of you NEED to take to get TruGreen to stop calling you for good.First, you MUST specifically make a "DO NOT CALL" REQUEST.

By making this request, the employee MUST fill out a DNC CONFIRMATION Form stating that he/she went into the computer and put a "no solicit" on your number. And then went into the dialer and took your phone number out of the sales campaigns.

After this process is completed, your DNC Request must be filed in the "Do Not Call" File and kept for 2 years.You can also request a copy of the company's Do Not Call Policy to further assure that TruGreen complys with your DNC request.

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Anonymous

Ty LenolJan 30, 2013#601526

Ugh!I have a headache!!

I took yet ANOTHER SALES CALL from "TooGreen". Their constant calling is precisely why I cancelled them over a year ago. I have also asked them more than once to delete my old account from their system and put my number on their Do Not Call list.

You know, it has occurred to me, that if I ever called an ex-girlfriend as much as TooGreen calls me, I'd have a Restraining Order taken out against me for stalking!!!

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Anonymous

Scott GreenbergJan 22, 2013#597005

This TruGreen National Call Center number (800) 878-4733 has popped-up on my Caller ID [as "unknown"] 10 TIMES in 2 DAYS.Once at 7am!

I told them on their 2nd call to me that I wasn't interested. Seriously...Is this all some sort of twisted office joke or something?!? Exactly what the heck is TruGreen really trying to accomplish here anyway? (That is besides being a harassing telemarketing spammer.) I'm now fighting fire with fire.

As I have reported their numbers on www.callercenter.com AND www.800notes.com I urge everyone else that has this ploblem to do the same.STRENGTH IN NUMBERS!!!!

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Anonymous

newDec 01, 2012#576692

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Anonymous

A. WagnerJul 07, 2012#508611

My husband and I have used TruGreen lawn service for going on 3 years now. The results to the lawn have been adequate, and met our expactations.

We pre-paid for our lawn services, yet we keep getting calls to sell us additional services. The first two times I politely explained that my husband and I decided that we didn't want the service on the trees & shrubs. The third and fourth calls about it again, I told him firmly that we didn't want that service. And at this point I requested that our number be put on their No Sales Calls list. The FIFTH time he called this morning, and I became angry!

I do not want to be continually harassed about another service which my husband and I discussed & declined. And insisting that you want to "talk to the man of the house" will NOT get you anywhere, except insulting the women on the phone!

I don't know if this is the way TruGreen does business. But we are beginning to think twice before giving them our money next year. Harrassment is not the way to treat loyal customers!!!

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Anonymous

TruGreen auditorMay 14, 2012#480301

I currently work for TruGreen. My position is to call cutomers and verify sales already made by the reps. I would definitely agree that this company cares very little for its employees, and sometimes even less for their customers. As the auditor, I am instructed to call every customer once an hour until I reach them. If they don't answer from the work number after a few days, I am encouraged to call them from my personal cell phone (a number they won't recogninze). I understand buyer's remorse and I know that this company has good intentions but is not entirely honest with everyone involved, whether supplying the service or recieving it. I have TruGreen at my home as well, got ridiculous employee discounts and pre-paid for the year. The benefit is I can put in my own service calls, the downside is complaining when my lawn truly isn't seeing any results.

But back to the main point, our sales reps and office staff don't call you over and over again just to be annoying. We do it because corporate tells us so. Your complaints make a much bigger impact with the upper level's so if you have serious problems, don't waste your time with the local branch; go above them. Cause I'll tell you from personal experience, my branch has absolutely NO accountability for wrongdoing, from the techs, to the sales reps, to the office staff. (That is, unless I get fired for posting this.)

people....People....PEOPLE!!!(I am referring to all TruGreen Customers; past, Present, and FUTURE!) Let it be known to all that TruGreen of ServiceMaster is a sales-based/driven marketing company.

TruGreen's parent company ServiceMaster Corporation [By C.D&R] clearly states in it's Mission Statement that it's #1 objective is "To grow profitably". *News Flash* TruGreen is NOT the Salvation Army here, and does want to make money. With all of this said, TruGreen grows it's business in 2 primary ways: telemarketing (phone sales), and neighborhood marketing (door-to-door sales). This strategy is constant throughout the year, instead of the old way of ramping-up in the spring, and then leveling off.

Your Applicators are also told on each visit to your property to check the "Account History" on your Service Sheet. And to recommend any/all TruGreen service lines (lawn, tree, pest), that you don't already have on your account. This process is known as "Service Solutions", and as such, if you don't have a particular service then TruGreen has a solution for you! Keep in mind that every TruGreen employee including management, office & production has a weekly sales quota to hit.

Again, we have to grow our business and be profitable. It is what it is: BUSINESS. Hope this helps clarify TruGreen's postion in the market.