By default, after you clicking on “Scan” button, DriverIdentifier will scan and it will open your default browsers ( Internet Explorer or Firefox or Chrome..) to open the scan result. In some cases , this does not happen , it might open Notepad , or Microsoft Word … which you just see some text.

Here are the steps to fix it.

1. Click on your Start button

Click Start , then Run

2. Enter %temp%\driveridentifier\ and click OK

3. You will see a file driver.html , right click on it , select Open With , then select Choose Program

1. Download driveridentifier setup file to a USB drive
2. Bring the USB to the computer without internet and run the setup
3. Run Driverscan
4. It will open Internet explorer, When it could not connect to the network, it will ask you to click on menu “File ” => Save as , save it to a USB drive
5. bring the USB back to the computer with internet , double click on the file you just save.
6. It will bring you to the driver scan result page which you can download driver.

We have improved our scan technology to help you find the drivers correctly. We know that there are still some instances that you still can not get the correct drivers. Please submit a ticket to us in our contact page. To save time for both , please always send us your device manager screenshot, that will give us a lot of information to narrow down your driver problem.