This is why we also take steps to conceal your prescription products under two layers of packaging.

Delivery and Packing

Discreet Delivery?

We have a commitment to delivering a discreet service and understand your need for privacy.
We ship all orders via a trackable courier using discreet, plain packaging.

Do I Need to Wait in All Day for Delivery?

Once your order is dispatched you will receive a tracking number via sms and email.

Do You Deliver on Weekends?

We deliver medications between Monday and Saturday. You can upgrade to Saturday delivery on Friday.

My Order Hasn’t Arrived What Should I Do?

You should receive a tracking number with your order which you can use this number to track your parcel online. This
should give you a clear indication of where your parcel is. If you haven’t received your parcel in the
time frame given by our couriers, contact your local depot to find out where it is. You can also contact
our support team who will do this for you.

Can I Be Notified by Text?

On checkout you will be asked to leave your mobile number so our courier can text you about the
delivery. This is also useful if the courier has problems finding your address. We will not use your
mobile number for anything else.

Payment Methods

How Can I Pay for My Order?

You can pay for your order using credit, debit card or via bank transfer.

I Don’t Have a Credit Card, How Can I Pay?

If you don’t have a credit or debit card you can pay via bank transfer. We will give you a unique
reference number at checkout along with details of how to make the transfer. Once the money has cleared
in our account, we will process your order.

How Do You Keep My Details Safe?

We are a completely secure site and take many measures to ensure your details are kept safe. We
understand that you have a right to extreme privacy when purchasing sensitive health medications.
All information that you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.

Payment and refunds?

You can pay for your order using credit, debit card and bank transfer.

Card Payment: Please notify us that you wish to cancel your order. Your refund will show available In 1 - 3 days.

Bank Transfer: A member of our team will contact you requesting for your bank details. These details are only used to transfer the funds back into your account.

The testing service available from Prescription Doctor is accomplished by our partnered laboratory which is an approved Public Health England (PHE) laboratory and listed on the Capacity Data Site for NHS. All positive results detected by the laboratory are reported to Public Health England (PHE) on a daily basis.

Covid-19 is a virus which affects the upper respiratory tract, resulting in coughing and breathing difficulties. If you suspect you have Covid-19, a PCR swab test can be used to determine whether you have the virus.

Covid-19 swab tests comply with UK law and are accurate at detecting SARS-CoV-2. Unlike the antibody tests, which look for the presence of antibodies in a blood sample, the swab kits look for the virus itself and are equivelant to the tests used by the UK government.

Obrain a Covid-19 PCR Swab test for Covid-19 from our trusted online UK home testing clinic. This test kits come with everything you need to acquire the required sample and send it to our partnered laboratory. Simply take the sample, as per the instructions, fill out the form and send it to our lab using the pre-paid envelope.

Prescription Doctor offers a next-day discreet delivery service to ensure your privacy. The COVID-19 test screens for coronavirus. It's a lab test, but you can collect your sample for it at home.

Why is it important to test for Covid-19?

While the implications of Covid-19 are a risk to us all, the virus poses a significant risk to the ageing population and those with underlying health conditions.

Due to this risk, preventing the spread of this disease between households is paramount. However, it can be difficult to tell if you carry the virus.

Some people may develop mild symptoms. Others may develop more serious symptoms which require critical medical intervention. But for some people, the virus may not cause any symptoms. When a person does not develop any noticeable symptoms to the virus, it is known as an asymptomatic infection.

When you buy a Covid-19 swab test online, from Prescription Doctor, you will receive your kit the next day in discreet, tamper-proof packaging. Each test kit comes with detailed instructions on how to take the test, as well as a pre-paid envelope which you can use to send your sample to our partnered lab.

Inside the kit, you will find a sterile, polyester swab sealed inside a tube which will bear the CE mark. This is used to acquire the sample from the throat and the nostril. You should use the swab to acquire a sample from your throat before taking a sample from your nostril.

You will also receive a request form. It is important to fill in the time and date you take the test on the pathology request form. Your name, age and date of birth will be prefilled for you. You MUST complete this form and send it to our partnered lab.

If you do not receive a request form, do get in touch with our customer services team.

Once you have taken the sample and filled in the form, enclose the request form with the sample you have taken in the pre-paid envelope and post it at your earliest convenience.

If you are an NHS employee, please provide evidence such as your NHS ID card via email to apply for a 25% discount.

The Covid-19 swab test DOES NOT detect antibodies and therefore cannot determine whether you have previously had the virus.

The testing process is identical to swab tests used by the government.

Instructions are provided with the test kit which describe how to correctly take the sample in order to provide an accurate result.

The Covid-19 home testing kit works by detecting the virus' RNA in the sample you provide. The swab test can only detect a current infection, regardless of whether symptoms are present. You cannot ascertain whether you have had the virus previously by using this PCR swab test.

When you buy a Covid-19 swab testing kit online from Prescription Doctor, you will be supplied with instructions on how to take a sample.

Each test kit comes with:

Name label

Pre-paid envelope

Request form

Test kit box

Sterile Throat swab

This Covid-19 testing kits are quick to perform and painless.

How do I acquire a sample?

Before acquiring the sample for the Covid-19 home testing kit, wash your hands in soap and water.

1.) Fill out the name label with your name, date of birth and the date you are taking the test. Once filled out, affix the label to the swab tube. It will be easier to fill out this information before attempting to attach it to the tube.

2.) Remove the swab from the tube by twisting it and pulling it out. Take care not to accidentally touch the tip of the swab with any other surfaces.

3.) Ensure the swab comes into contact with the tonsils, posterior walls and uvula at the back of your mouth. Be careful when acquiring a sample from the back of the throat as it may cause coughing or gagging. You may find it useful to have a mirror in front of you to make sure the swab is touching the right areas of your mouth. Take your time with this step to ensure the swab comes into contact with all the areas.

4.) Using the same swab, insert it horizontally approximately 2 or 3 centimetres into one of your nostrils. Do not insert the swab too far into your nostril.

5.) With the swab inside your nostril, rotate the swab 5 times using light pressure to ensure the swab is against the walls of the nostrils. Hold the swab still for an extra 10 seconds to absorb any other materials present in your nose.

6.) Remove the swab from your nostril and put it back into the swab tube, taking care not to allow the swab to come into contact with anything else. Close the cap and ensure a tight seal.

7.) Put the tube, which contains the swab, back into the test kit box.

8.) Place the test kit box (which contains the sample) and the request form into the self-addressed pre-paid envelope and post it at your earliest convenience. Post the sample to our partnered lab using a Royal Mail postbox.

Important: Make sure you fill out the request form and the name label with the necessary information.

How will I receive my results?

Once the laboratory have tested your sample, your results will be made available to you through your Prescription Doctor account.

You will receive an email notification once your results are available.

Are home test kits for coronavirus legal?

Yes, our home coronavirus test kits are 100% legal and are tested by a UK based laboratory. Unlike the rapid blood tests, the swab test kit uses a painless throat and nasal swab to detect the presence of the virus.

You can buy test kits for Covid-19 from our online pharmacy. Our test kits are supplied by a qualified laboratory and comply with UK standards and government guidelines.

Our partnered laboratory is listed on the Capacity Data Site for NHS. All positive results detected by our laboratory are reported to Public Health England (PHE) on a daily basis.

Imporant: Our partnered lab WILL NOT share your name, age, gender or any other identifying information with PHE. They will only inform them of a positive result to contribute to statistical data on the number of confirmed cases in the UK.

What happens if my test result is positive?

If your test result returns positive for Covid-19, our medical team will advise you on what to do next.

The government currently urge those with confirmed or suspected cases of Covid-19 to self-isolate for 14 days. Avoid hospitals, pharmacies and GP surgeries to prevent spreading the virus to other people.

Regardless of the outcome of the result, we will issue support and advice on managing your condition.

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Is this Kit Legal?

It's a lab test, however you can collect your sample for it at home. The laboratory is listed on the Capacity Data Site for NHS – result are activity included in the country’s data and all positive are reported to PHE every morning on a daily basis by the laboratory.