Introduction
to Problem Solving

Course Length:
4 hours (typical)

The Introduction to Problem Solving course provides the participants with an
introduction to the practical use of a team-based problem solving system. This
course is ideal for those employees who may be asked to be an occasional member
of a problem solving team, or for anyone who could benefit from an understanding
of a logic-based problem solving approach. More advanced users may prefer our
16-hour
8D Problem Solving Process Tools Workshop.

The course materials are based on the Global 8D problem solving model,
however, the course content may be customized to address other industry
standard problem solving models or a proprietary model that is used
within your organization.

Course Objectives:

At the completion of this workshop, the participants will be able
to:

Describe the benefits of using the formal model for solving
problems

Identify the steps of the 8D problem solving model

Prepare for the problem solving process

Use a team approach

Describe the problem

Implement and verify containment activity

Define root cause

Implement permanent corrective action

Prevent recurrence

Congratulate your team

Identify problem solving tools that may be used in
conjunction with each step

Practical problem solving examples

All APS courses are conducted on-site at our clients' facilities.
The course content may be customized to fit your specific needs. For a free
quote or for more information on this course, email us at
info@aps-online.net
or call Greg Pancerev at 610-987-4054.

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