Service Updates

Tonight from 9:00 pm to tomorrow morning at 6:00 am, the county is going to experience a county-wide communications outage.
Thursday, April 12, 2018: A critical fiber-optic cable carrying all data and voice traffic from San Juan County is going to be cut and relocated just south...

On April 12th from 9:00 pm to April 13th at 6:00 am, the county is going to experience a county-wide communications outage.
The 48-count fiber-optic cable carrying all data and voice traffic from San Juan County for ALL providers is going to be relocated just south of Anacortes at SR-20 and...

Some LTE customers in the Cape and Surrounding areas are currently experiencing an outage. We have had a Tree fall on the cabinet feeding the Cape LTE site and it has done a significant amount of damage to it. Most of you should fail over...

A small amount of fiber customers are dealing with connectivity issues at the moment – about 30 or so countywide. It appears related to firmware issues on the modem itself. We are working on a solution. Please call us (360) 378-5884 if you are experiencing a...

Crews have been working since early this morning to restore an outage that originated on Shaw Island. The outage affected both power and fiber Internet connectivity. Estimated return of service is between 4 and 7 PM today....

We are currently experiencing an outage on all fiber customers on San Juan Island. The network team has identified an issue upstream and a Network operator has been dispatched to that location
We will keep you updated here as changes occur....

There was a mainland outage last night for about 4 hours that affected all island except San Juan. All systems have been restored. You may need to restart your modem if you are experiencing problems with your Internet connection....

We have resolved all network performance problems, and digital voice calls should be back to normal. Email is now being delivered and the mail server is working through the backlog. Mail will be rolling out to you over the next several hours.
We are still having...

We are currently experiencing network issues with our mainland network provider. This is causing intermittent dropouts between San Juan county and the rest of the world, resulting in poor network performance, delayed email, and some digital voice call dropouts.
Rock Island is working with the mainland provider...