1. Simple "do this" ticket. Quick response.
2. Less simple "Why did this happen?" ticket. If they aren't sure or can't explain, it's slow.
3. Complicated "Why can't you do this?" ticket. Most likely the "Thanks for your inquiry. We will consider this for future updates" response.
4. And, of course, the 'tarded up question that I posted earlier. They have no idea what you want because you lack basic skills.

JST's falls into #2.

I'd actually like to see the player. If he's older, it's a natural regression. If he's had a couple of moves up/down, that could be it(even within the injury replacement scenario). There are a handful of reasons it could be.

My tickets, too, had always been handled in a timely manner... sometimes quickly, sometimes less so, but never to the point that left me going, WTF??? As MikeT said, the "do this" tickets as a commish are dealt with almost immediately.

OK, I'll post the player, Mike, but don't laugh! It's a team I picked up that had been trashed, winning 38 games the previous season... And that might explain why I worried about a demotion penalty for Esteban Sanchez. He's just 26.

FWIW, the ticket was not aggressive and it listed/lists the transactions times:

The only slight variance from a routine promotion/demotion was that Sanchez had to pass waivers first. But I've done that many times (inc. the second time this season for Sanchez) and never had a penalty incurred.

Looks to me that he was demoted 3 times, waived 4 times and designated once this season. Don't know if there's some cumulative effect of all that but I have seen players I DFA'd twice take unexpected hits.

That must be it, then... an accumulation. The first demotion was pre-Rule V, but then he was designated out of ST with no penalty. But when he was demoted following the injury replacement, that may have come into play. Thanks.

If that's the case, I'm not surprised CS didn't know how to respond. If you haven't played the game a lot, you probably haven't seen it. DFA is a "work around" when a player refuses AAA assignment after clearing waivers. So I've used it quite a bit and, on occassion, players have taken unexpected hits. It's been the AAAA-types that were nothing more than roster filler so they'd been bounced around a bit. I took it to mean "Quit jerking me around!!!"

What's worse than the penalty is that the previous owner gave him a 3-year, $10m contract, so he still has another $3.3m season on the books. No option. Even if the players are no good, I hate leaving $1m-plus salaries in the minors.

Posted by shobob on 2/11/2013 11:27:00 PM (view original):I looked over my ticket history, and there are 2 instances in which I was "left hanging" for over a month, even though I was asking for some sort of response from them every week or so. Both times they apologized for the lack of response.

It's now Day 57, Ticket(s) Held Hostage.

Like watching a record for futility, in some ways you want it to end, in some ways ... you don't.