(Note : Photo attached is for reference only, it may be slightly varied in items of colour, shape from the actual item delivered from time to time)

For more bicycle accessories products, please visit to our website store or contact us

Last Updated @ 11/17/2014 2:19:04 PM

You can choose any of our 3 Bank Accounts at your convenience. Details as following :-

1) MAYBANK Account

Number: 557399100034

Account Name: NEWFROGGY STORE

2) CIMB BANK Account

Number: 07390000989059

Account Name: NEWFROGGY STORE

3) PUBLIC BANK Account

Number: 3177722821

Account Name: NEWFROGGY STORE

Shipping Method

Courier Service : Usually the courier company will takes 1 - 2 working days for delivery after shipping.

All orders come with a tracking number. Normally the pick up time will be between 2.00p.m to 3.00p.m daily. We will update in the system once the parcel has been picked up by the courier man.

Please keep us alert if parcel not arrived within the estimated time of arrival (within 5 days).

Note : Please take note that, we are not responsible for any extra postage if the parcel gets returned back to us due to any possible reasons (unclaimed, unable to contact the customers, wrong address given or no such person).

Processing Time

All orders will be shipped within 2 business days upon receiving cleared payment. (Noted : MEPS/GIRO/All interbank transfer will only be shipped once payment cleared).

Usually we will trying our best to arrange the shipment within 1 business day or same day delivery.

Business days (Monday-Friday), Excluding Holidays.

Delivery will not be offered on Saturday, Sunday or Public Holiday. Delays in delivering your order might be incurred due to holidays, extreme bad weather or any unforeseen circumstance.

Please give us an address with someone to acknowledge receipt during day time to avoid unsuccessfully delivery of the product.

RMA Handling ^^-> 100% Return

The fields marked with * are mandatory

** Return Merchandise Authorization (RMA) Department **

Within 2 weeks from our delivery, we accept RETURNS. Customer can ALWAYS return the goods if you find them

A) suspected faulty or

B) you dislike it.

Customer to first contact our Return Merchandise Authorization (RMA) Department by writing to us.Give us the following information in the email.

Sales Invoice Number

Product Model Number

Quantity Of RMA

Brief Description of Your Reason to Return

Our RMA department collegue will then provide you a RMA number, whether it is Case A) faulty or Case B) you dislike it, as well as the ship to address.

Case A) - As for any suspected faulty unit, customer can ship back the item to our given address(at buyer cost). We will then test/check or send back to supplier to test/check the product and if confirm faulty, we will claim from supplier for FOC repairing or replace good unit for replacement and we will ship back the repaired/replacement unit to customer. We warrants to the buyer of the product that the hardware is free of defects in material and workmanship.

Case B) - As for dislike item, within 14 days you ship back the item to our office (at buyer cost). After we receive the sent back item, we will refund 85% of the product price (15% order cancellation fee).