The Speechpad website has been thoroughly tested with modern versions of
Firefox, Internet Explorer, Chrome, and Safari on both PCs and Macs. If you are using
Internet Explorer, we suggest you use IE9, as we have experienced slower file upload
speeds with older versions of IE.

The entire Speechpad website is 128-bit SSL encrypted.
Your credit card information is never stored unless you specifically tell us to do so. Your audio and
video files are securely stored and never shared with anyone other than the transcribers working on your files.
Many audio and video files are broken down into smaller segments and then sent out to different transcribers for
transcription. If you would like to have your files broken down this way for greater security,
just let us know and we can easily
set it up for you.

Create an account, upload files from your computer or the web,
let us know when you would like your transcription ready, and pay via credit card or pay later via invoice.
When your transcriptions are finished you simply download them from your secure account on the Speechpad website.

Absolutely! While voice recognition technology gets better every day
it's still nowhere near as accurate as a team of dedicated human transcribers. We'll let you know when that changes
but don't hold your breath.

We love large projects! We have staff that we can
dedicate to larger projects to make sure your experience is as smooth as possible. We think the Speechpad website
is pretty darn good; however, dealing with a large number of files can be tricky through a website. At a certain
point it becomes easier to just work directly with one another. We currently work directly with many of our
larger customers and we'll be happy to provide you with references if needed.

We would be very sad if you were not happy with your transcriptions.
Beyond our own internal sorrow we offer a
100% Money-Back Guarantee
so if you are not completely satisfied we will gladly refund your money.

We currently only transcribe audio and video files that are in English.
If you'd like the resulting transcription in a language other than English, we suggest using a translation service to
translate the English we'd provide into the language of your choice.

Our current list of customers includes medical and insurance companies
where confidentiality is a must. Through the years we have developed tools and techniques to ensure the highest-level of
confidentiality possible. Some of our customers have additional requirements for which we have done custom work.
If you believe you have unique confidentiality requirements, get in touch.
We'll be happy to discuss just what you need.

Of course. We support uploading any URL with a direct link to an
audio or video file in a format that we support. Or give us the URL to your video on youtube or other
video hosting site (we support youtube.com, metacafe.com, video.google.com, vimeo.com, wistia.com, blip.tv, vzaar.com,
slideshare.net, dailymotion.com and more).

Yes you can. We have spent a lot of time making uploading files as quick
and as easy as possible. You can upload multiple files directly from your computer or you can upload
multiple files directly from URLs as well.

If you have a large number of files to transcribe you will
appreciate the ability to send us files via FTP. Upon request, we will create a custom FTP folder for you on our server.
You can then use a standard FTP program (such as WinSCP, FileZilla, Transmit, or Cyberduck) to transfer files directly to us.
If you are familiar with FTP, this is a great, no-fuss way for you to upload your files.

We think the Speechpad website is pretty darn good; however,
dealing with a large number of files can be tricky through a website. At a certain point it becomes easier to just
work directly with one another. We currently work directly with many of our larger customers and we'll be happy to
provide you with references if needed.

After you request a transcription we'll keep you posted, start to finish.
We can let you know as soon as a transcriber starts working on your file, when the transcription goes into the review stage,
and of course as soon as it's done.

No problem. We pride ourselves in doing what needs to be done to make
things happen. If you need a transcription in less than 24 Hours (our fastest standard turnaround time) please just
get in touch. In the past we've turned work
around in less than six hours.

We've got this transcription thing down to a science! It's all about
streamlined processes and low overhead. Please don't think that a lower price means you're get less of a transcription;
you're just seeing a well-oiled machine in action.

We currently accept all major credit cards (Visa, MasterCard, American Express,
or Discover). For individuals or companies that prefer or require an invoice before payment can be made, we also allow
"Pay by Invoice." PayPal is coming soon.

If you pay with a credit card you are billed as soon as your order is placed.
If you would rather "Pay by Invoice" we can invoice you every two weeks, once a month, or pretty much whatever
works best for you.

Absolutely. We have numerous high-volume customers with whom we have
worked out special pricing, turnaround times, transcription formats, and so on. You'll find us most accommodating,
just get in touch.

Real people do all of our transcribing; but not just any people. Our team of
5,000 plus transcribers are trained, dedicated and some of the best in the business. All of our transcribers are tested
and certified before they ever work on an actual customer file. All transcribers are assigned a transcriber rating
score that is adjusted on an ongoing basis. In addition, all transcribers sign a confidentiality agreement to ensure the
confidentiality of your files.

Most all of our transcribers are currently located in the US with a small
percentage located in other English-speaking countries. There are a lot of nuances to the English language so having non-native
English speakers transcribe English files can present a lot of issues. For this reason, we only employ transcribers in
English-speaking countries.

If the quality of our transcriptions is not the very best possible we're in big
trouble as a company. We know you have choices when it comes to getting transcriptions done so we monitor our quality very closely.
First of all, all of our transcribers are tested and certified before they ever work on an actual customer file.
All transcribers are assigned a transcriber rating score that is adjusted on an ongoing basis. The higher their score the more
transcription jobs available to them. Our transcribers take their scores very seriously. And finally, no transcription is ever
done until it has been completely reviewed by a second transcriber. Having two sets of eyes on every file is a step we
deem necessary to ensure the highest quality possible.

We're accurate enough! You might be wondering what that means? Well, unless you are
requesting a "verbatim" transcription (as required by law for insurance transcriptions) we won't necessarily note every "um," "ah,"
stutter, and false start. The resulting transcription will be as accurate as humanly possible given the quality of the original
recording. All of our transcriptions are back by our 100% Money-Back Guarantee
so if you are not completely satisfied we will gladly refund your money.

When your transcriptions are finished we will alert you via email.
Your transcriptions will be available on the Speechpad website once you sign in to your secure account. If you so desire,
we can email you your transcriptions as well.