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What To Do If Arvato Financial Solutions Are Chasing You For Debt Repayments

Arvato Financial Solutions Ltd is a division of Bertelsmann. Arvato provides a range of financial solutions, including debt collection, to both public and private sector clients across the UK and internationally. Arvato operates in 21 countries worldwide, with 6,000 staff across 40 different locations.

Arvato’s credit management services range from early arrears management to field collection services. Arvato work with 8 of the largest UK and Irish banks, the UK’s top 6 energy suppliers and 8 major UK water companies.

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Why Are Arvato Contacting Me?

Arvato are a debt collection agency, so if you are receiving calls, texts or letters from Arvato, it’s because they believe you owe money.

If you’re thinking ‘but I’ve never heard of Arvato?’, that’s because Arvato purchase debts from other companies, so your original debt was with a different creditor.

How Can I Stop Arvato’s Letters And Calls?

It can be alarming when you are first contacted by a debt collection agency like Arvato, but it’s a normal part of the debt recovery procedure. Don’t panic – there are a number of steps you can take to alleviate the pressure.

If you are contacted by a debt collection agency it is important to establish the original debt that the contact relates to. Ask Arvato to provide a copy of the original credit agreement – they must legally provide it.

Request that you are only contacted by post – this should stop unwanted phone calls and texts. Asking for contact by post only gives you time to process the information you are being given, and takes the pressure off you for an immediate response.

Ask for breathing space. Most creditors will give you 30 days ‘breathing space’ if you tell them you are seeking advice about your debt problem. This should put a pause on most contact, though you may still receive some letters if Arvato is legally obliged to send them.

Seek advice – don’t struggle with your debts alone. There are debt specialists like scottishtrustdeed.co.uk who can advise you on the best way to manage your debt.

If you can afford to pay, do. The quickest and easiest way to prevent further contact from a debt collection agency is to pay what you owe. Obviously, this is not always feasible.

What Will Happen If I Don’t Pay Arvato?

If you have been contacted by Arvato Financial Solutions, don’t be tempted to bury your head in the sand, hoping they will just go away – it is always better to start a dialogue with the debt collection agency, even if you can’t afford to pay.

If you fail to respond, you put yourself at risk of legal action being taken against you and escalating costs putting you further in debt. Choosing to ignore your debts is also likely to cause further damage to your credit file.

You should contact Arvato to discuss your circumstances, even if you feel you cannot afford to make a payment.

It may be helpful at this stage to seek advice on your debts from a debt specialist – make sure you don’t enter into a payment agreement with Arvato without first making sure you can reasonably afford the repayments.

How Can Scottishtrustdeed.co.uk Help Me?

If you are struggling with your debts, scottishtrustdeed.co.uk can help. We offer a range of debt management solutions and work with you to find the most suitable option for your needs.

Here are some of the ways in which we could help you sort your debt problems:

IVA– another form of debt repayment plan for people with unmanageable levels of debt.

Bankruptcy – if you have unsecured debts you can’t afford to repay, bankruptcy (called sequestration in Scotland) could help clear your debts, but has serious consequences and impact on your credit file.

Work Out A Budget

Lots of people end up committing to repayments they simply cannot afford. It’s important to work out a budget so you don’t leave yourself unable to meet the monthly repayments.

You want to avoid causing yourself further problems and need to ensure you can still afford day-to-day living expenses.

When working out a budget you need to think about your income versus your expenditure.

You must also give consideration to inflation and the rising cost of living. You are likely to be paying off your debts for a number of months or years so what is just about affordable now, could be crippling in a couple of years’ time.

What Can I Do If Arvato Send Agents To My Home?

If debt collection agents from Arvato turn up on your doorstep, it’s always advisable to ask for ID and make a note of the agent’s name.

You don’t have to answer the door. Debt collection agents, unlike bailiffs, CANNOT enter your home uninvited AND, if you do invite them in, they MUST leave if you ask them to.

They’re NOT allowed to remove your possessions from the house.

You can tell the agents at your door that you wish to deal with the debt in writing. Debt collection agencies have to comply with reasonable contact demands you make.

If you do decide to invite Arvato agents in, explain your circumstances and never agree to pay more than you can afford. Show them your budget (if you have one) or ask for time to make one/ seek advice on your debts.

If you are going to make a payment, do this directly to the creditor or Arvato over the phone. Avoiding paying the agents gives them less incentive to visit again.

Finally, if you do pay the agent at your home, make sure you get a receipt.

Making A Complaint

If you wish to make a complaint about Arvato Financial Solutions you should seek to resolve it with them directly, in the first instance.

If you are unsatisfied with Arvato’s final response to your complaint, you can escalate your complaint further.

You can do this by referring it to the Financial Ombudsman Service (for credit cards, store cards, loans and insurance accounts) or the Credit Services Association (for utilities, telecommunications or government body accounts).

FAQs

Unaffordable debt to Arvato can be legally written off by using the Scottish Trust Deed scheme or IVA (If you reside in England). This can also protect your assets, such as your house or car from repossession. See if you qualify by using our free debt calculator here.

How can I stop debt letters from Arvato?

Write to Arvato to Request them to Stop Contacting You (If That’s What You Want) Under the FCA guidelines, if you request that a debt collector stop contacting you completely, it must do so (with a few exceptions). Your request must be in writing. You can use the ‘prove the debt letter’ to do this.

Can Arvato come into my house?

Without a court order, absolutely not. Neither Arvato or any other debt collection agency nor a debt collector is considered a court-appointed bailiff. Arvato may visit the address of a debtor but cannot enter the dwelling without the consent of the resident.

Arvato keep phoning me – do I have to talk to them?

No. You do not have to speak to Arvato on the phone and can request instead that your matter is dealt with in writing.

Can Arvato remove my belongings?

No. Debt collection agents do not have the same powers as bailiffs and can’t remove your possessions from your home.

Can I get my debts written off?

You may be able to get your some of all of your debts written off. It’s best to seek advice from a debt specialist to find out your options.

Debt Solutions Subject to conditions and acceptance. Credit rating may be affected. Repaying debt over longer period may increase the total amount to be repaid. Fees payable if continuing services provided. Alternative free-to-consumer debt advice organisations as recommended by the Money Advice Service. *You may be required to pay a contribution towards your debts. This contribution is assessed based on your income and expenditure and can last for 48 months or longer.