Wow! You guys are really having a tough time. So sorry to read that. When my light flashed four times on my soundbar 700, I reset my router to default. The security configurations I had on it blocked certain data streams to the internet. After that the soundbar accessed the net fine. And Alexa worked. Anyway, I really hope the Bose team comes up with a solution. As Klaneos stated earlier. Bose is so much better than this. This could really turn into a public relations nightmare in this social network age. Peace, Sik
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@Mike1956 and @Kyaw. Please read and try this from my previous post. It's a temporary solution until the Ethernet issue is resolved. I was having similar issues regarding, Alexa vanishing from the system. I was using an Ethernet connection directly to my router for great speed and continuity. Your issue may be resolved if you try what I did If you're using the Ethernet connection. If you have a little more tolerance and patience left for this system. Anyway, all I did was unplug my Ethernet connection from my Soundbar 700. Then, I unplugged the power from the Soundbar. After a couple of minutes I plugged the power back into the Soundbar. I then setup my Soundbar via Wi-Fi ONLY. I did not plug the Ethernet cable back into my Soundbar. Once I completed the setup adding, Alexa via the BoseMusic app. My Soundbar has worked fine since. I hope this helps! Sik
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@SasiTad I would definitely check the tv settings thoroughly and re-seat the cables connecting the SB700 to the tv. By your description it sounds like the source of the issue is the tv. However, have you tried removing the HDMI connected laptop. Then, shutting down and restarting the tv and SB700 solely connected together again to troubleshoot? I hope this helps, Sik
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@Leekemp That's great you have some functionality. Obviously, the other features need to be addressed as well. I will leave that up to Bose. I just wanted to make sure my fellow consumers could at least get by until this issue is addressed. Especially, during these holidays. Thanks for the update, Lee. Mine is still working great actually. (via WiFi) lol... Take care, Sik
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@colonelsrikant I know the frustration you are feeling very well. I have been advising friends and users to reboot their routers to default by shutting it down for at least a couple of minutes. Also, I had them check the security settings on the network. That has worked for folks I've advised in the past. I hope this helps! Sik
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@Bkolenda Ah..okay. That is usually caused by having no internet connection. Make sure your soundbar's ip address isn't blocked from getting to the internet on your network. I had to reset my router/modem back to default and alleviated this issue. I hope this helps. Sik
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ranjit22002@gmail.com Did you try setting up your system with a WiFi connection? I believe many of our, Alexa issues were resolved that way. Bose says they are currently working on a fix for the Ethernet connection. I hope this helps! Sik
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@Rav Okay. Well, a few folks (in this thread) that had the same issue simply ran the AdaptIQ on the Soundbar 700 without the Bass Module 700 connected and unplugged. Once the setup was completed to the Soundbar 700. They then went into the BoseMusic app and added the Bass Module 700 in the "Accessory Speakers" section. Theirs worked fine afterwards. If you have done it in these exact steps and are still having issues. I would definitely ask the retailer to set it up in your home (for free of course) or, getting it exchanged or returned. I hope this helps. Sik
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@Rav I'm sorry to read you are having trouble getting the Bass Module 700 to work. If you have tried everything on this site that was previously suggested. It's sometimes best to start from step one with someone walking you through the process. When you mentioned trying everything on this site. Were you referring to this thread also? Sik
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Hi @HamBam, I have been advising customers like myself to use the WiFi option in the interim as some of us have issues with the Ethernet port not working correctly. I choose to be constructive and patient regarding this situation. If you are very dissatisfied with the product. I would highly suggest voicing your concerns directly to Bose. They have a customer service e-mail, chat and phone number that does work. I've used them several times. Adversely, the comments made that are not assisting people looking for solutions are moot. Regards, Sik
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I'm happy to read you are progressing in the right direction. As for Alexa. I would suggest signing out of the, Alexa option in the BoseMusic app and the Alexa app on your phone. Make sure your speaker doesn't have the mic muted. Now, sign into the BoseMusic, Alexa option in the app. Then, sign into the, Alexa app from Amazon. I hope this helps. Sik
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@Stegibbo When that happened to me I was using two different Amazon accounts. Make sure that the Amazon account in the BoseMusic app is consistent with the Amazon account in the phone's Alexa app. That resolved that issue for me. I hope this helps. Sik
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@Bkolenda Okay. I am sure you are going by the directions in the manual. So, if you can, start with the BoseMusic initial setup for the Soundbar 700 completing it successfully. Then run the ADAPTIQ setup for that main speaker. Afterwards, add the bass module via the BoseMusic app. Doing it in that sequence has worked for others. Sik
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@Bkolenda Sorry to hear that. Regarding the Bass module. What color is the light on the back of it after unplugging/plugging it back in? Also, with Alexa. Are you signing into the same account that you usually use with Amazon? I made the mistake of signing in with different accounts and that caused an issue for me. I hope this helps. Sik
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Below is the link to the temporary resolution for those that used an Ethernet connection. https://community.bose.com/t5/Smart-Home/Bose-Soundbar-700-Alexa-stops-responding-and-power-needs/m-p/150738#M392 Sik
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Hi Jeff, @JeffKnapp I have posted a temporary resolution in another thread that may work for you. However, I am not sure of your setup. Are you using an Ethernet connection to your Soundbar 700? If you are, I suggest setting up your speakers without the Ethernet cable connected. ONLY use a WiFi connection. I was advised the engineers are working on an issue with the Ethernet option right now. I hope this helps. Sik
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Hi Geoffrey, My connection is considerably faster than 25mb per second. And it took a considerable amount of time for the update to complete. Have you spoken with support directly over the phone giving instructions? Just curious! Anyway, at this point so you aren't too upset with the unit any longer. I would suggest returning the unit to the retailer for an exchange. And even possibly have them start the setup on the replacement there. Check if they have a mobile technician setup available option in that store. I would have them come out and set up your speaker. Ask them to do that for you before considering your purchase for free. Sik
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Hi Geoffrey, What is your current internet download connection speed? I have a pretty fast connection and it took approximately 30mins. for my update to finish. Are you connecting via WiFi or Ethernet? Were you able to reconnect your phone to the speaker via the app? Sik
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Hi, I am no longer having issues but, I can deinitely relate to the issues you guys are having. Dan, when I had issues showing sites in my app. I found out that was because of how secure my network configuration was set up on my router. When I changed the configuration to default to allow traffic on my local network. That issue went away. SoundJunkie, as I've stated before. That issue went away for me when I was able to do a fresh setup to my speaker with the BoseMusic app via wifi. I made sure to NOT plug in with the Ethernet cable at all. Once again, I really hope this helps you both. I am still having no issues since I made these changes. Sik
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Hi, I was having similar issues regarding, Alexa vanishing from the system. I was using an Ethernet connection directly to my router for great speed and continuity. Your issue may be resolved if you try what I did If you're using the Ethernet connection. If you have a little more tolerance and patience left for this system. I say "may be resolved" because I'm still bracing for any future impact. Anyway, all I did was unplug my Ethernet connection from my Soundbar 700. Then, I unplugged the power from the Soundbar. After a couple of minutes I plugged the power back into the Soundbar. I then setup my Soundbar via Wi-Fi ONLY. I did not plug the Ethernet cable back into my Soundbar. Once I completed the setup adding, Alexa via the BoseMusic app. My Soundbar has worked flawlessly for almost 24hrs now. And I've had mine since the day of release, September 20th with the, Alexa disappearing issue. I have been repeatedly testing, Alexa while playing music via the radio apps, via bluetooth, and even watching movies and television via the selection on the remote. Alexa, has been responding promptly without any problems. I hope this helps! Sik
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Hi, I see the BoseMusic splash icon as well when I play music via apps or connecting via bluetooth. The app didn't control the icon on the tv screen for me. Have you tried changing the input selection on your tv? (ie: hdmi, aux, vga, rca, cable input, tv antenna) Sik
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I currently use the Soundbar 700, with the Bass Module 700. Listening to the Soundbar 500 w/the Bass Module 500, I found that there was more thump with the 700 series. When I was in the store testing the sound, customers standing beside me all came to the same conclusion. It was no contest. :) So, if you can upgrade both pieces to the 700 series. (if you can) Sik
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Honest, technical answer is no. Even if you decided to run it through an external amp/receiver, that would cause a delay and sound latency would really get ugly. My only suggestion is buying a second compatible Bose sub if you really need more bass. 2-cents Sik
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Derek, The Bass seting is up to 100 in the BoseMusic app? I only see three parts. Highs, mids, and lows. Or, are you using your physical Bose remote to turn your volume all the way up? Sik
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Derek, Did you set up your soundbar 700 and bass module 700 at the same time with Adaptiq? Also, in the Bose Music app you can adjust the bass levels. In the Bose Music app, from the My Bose screen (accessible via the headphone and speaker icon in the upper-left corner), select your soundbar Tap the soundbar image in the bottom-right corner of the screen Tap Adjustments to change the system's bass level I hope this helps. Sik
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