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What is e-Bill paperless billing?

e-Bill paperless billing is an electronic billing and payment option that eliminates your paper bill altogether. Bills are electronically created and delivered over the Internet. Electronic payments are then generated directly from your bank account. It is safe, convenient, and offers you the flexibility to manage your bills at any time and from anywhere.

After you've enrolled in e-Bill, your bills will be created and sent electronically. You will no longer receive a paper bill. You'll then receive email notifications when your bill is available online. You'll need to log in to our secure website with your username and password. When you wish to make your payment, the electronic payments are generated directly from your bank account on the date that you specify.

Signing up is simple, just visit e-Bill paperless billing and click "View and pay e-Bills." All you need is the customer name, account number and email address for us to provide the highest quality of service and security. The last 4 digits of your social security number are requested, but not required.

e-Bill is a bill delivery and payment option. Automatic Payment is a payment option only. Both options enable you to have your bank release a payment every month without any worry. The advantage of e-Bill is that it provides you the ability to change your payment date monthly to fit your cash flow. You can pay your bill when it works best for you, without having to contact anyone at the bank. Just change the scheduled payment date for your e-Bill online.

You can choose to pay your e-Bill manually or schedule
automatic payments. When paying manually, each month you must log in and select the
date that you want your payment posted to your North Shore Gas account. You can choose
to pay immediately or schedule your payment for a future date. Scheduled payments can
be made and canceled up to 1-2 business days before the payment due date. Please be
sure to schedule your payment prior to 3 p.m. CST at least one business day before your
due date. When paying with automatic payment, you can select to have your payments automatically
deducted from your checking or money market account each month. You can choose to have your bill
paid as soon as it arrives or on your bill due date.

I stopped getting email reminders. What should I do to start receiving them again?

If you didn't change your email address, check your spam folder. Occasionally,
messages are flagged as spam by email service providers. If this happens, you may want
to add us to your address book (customerservice@northshoregasdelivery.com). Please check
your email program for more details about managing spam.

If you have multiple accounts, you will need to enroll each account separately in
e-Bill. Enroll your first account by selecting the account on the e-Bill Enrollment page.
After successfully enrolling, you will be taken to the Bill Summary page. This page will
provide a summary of your e-Bills for all enrolled accounts. To enroll another account in
e-Bill, click the Enroll link at the bottom of the Bill Summary page and select another
account. You will receive an email each month for each account enrolled in e-Bill.

Your e-Bill payment will be withdrawn on the date you specify and will be applied to your North Shore Gas account the next business day. Due to processing times, our e-Bill application does not allow for the scheduling of same-day payments. If you want your bill to be paid on your due date, you will need to schedule it up to two business days in advance.

e-Bill automatic payments can be set up using your checking or money market account. You select if you want your payments to be processed on the day your bill arrives or your bill due date. Automatic payments will not begin until your next bill after enrollment, so you should manually schedule a payment for your current bill to avoid missing a payment.

What happens if I'm on North Shore Gas' Automatic Payment Plan and then sign up for e-Bill?

You can't be enrolled in North Shore Gas' Automatic Payment Plan once enrolled in e-Bill. However, you'll have the option to transfer to the automatic payment option offered through e-Bill during your enrollment. Your North Shore Gas Automatic Payment plan will then be canceled.

We're sorry, but our e-Bill application does not allow for the scheduling of same-day payments in order to allow for the necessary processing time. If you want your bill to be paid on your due date, you will need to schedule it up to two business days in advance.

You can change or cancel your payment any time before 3 p.m. CST one business day before the payment date. After 3 p.m. one business day before, you will not be able to make any changes to the payment. You can change or cancel your scheduled payment on the e-Bill paperless billing page.

Why do I need to accept the terms and conditions to sign up for e-Bill?

We are legally required to provide the terms and conditions, because they contain
the limitations and liabilities for all parties involved. It is important to
understand the terms and conditions of the program, since you are giving us
permission to debit your account for payments and suppress paper billing.