Star customer satisfaction

Every three months we send out a satisfaction survey to a random sample of our customers to find out how they think we're doing. When we get the results we update the table below. Please note the results shown are the combined results from the previous 12 months.

Star survey results

Question

Q1 2018-19

Q2 2018 -19

Q3 2018-19

Q4 2018-19

Target 2018 - 19

2017-18 score

Taking everything into account, how satisfied are you with the service provided by us?

85.9%

85.1%

85.0%

88%

86.4%

How satisfied are you with the quality of your home?

85%

84.1%

83.2%

87%

84.8%

How satisfied are you with the quality of your neighbourhood?

86.7%

87.5%

88.5%

89%

87.4%

How satisfied are you that your rent provides value for money?

84.5%

85%

84.6%

75%

84.9%

How satisfied are you with the way we deal with repairs and maintenance?

79.9%

79.3%

79.1%

84%

82.4%

How satisfied are you that we listen and act upon your views?

69.9%

68.4%

67.4%

70%

70.8%

Find out how Bromford are performing

Follow the link below if you're interested in finding out how Bromford are performing.