My Plusnet ADSL service was deactivated at 6.00 am and my phone was move to Vodafone before 10.00 am, but the Vodafone notes say that I may have to wait until midnight before my VDSL broadband service is activated.

So still no phone back. Chatted this am and the infrasteucture issue was resolved by mid pm. Still no access. Tried to chat again and just went round in circles. Aaaaaaagh! Just had a further chat and they said i needed to do something before the internet started. Used this: http://www.vodafone.co.uk/contentcontrolpage/vfb-force-choice-page.html. Now the router has to be turned off for 15mins....... perhaps this solves things. Fingers crossed! Hope youve sorted your broadband.

So to update we are a day into our contract with vodafone. Phone now works but no broadband. Tried phoning vodafone and initially told a wait of 1 to 4 mins on a call back. 45 mins later and I'm still waiting. Inmpressed? Not at all.

No worries. Had no call back but used chat to talk to a brill guy. Tested all and it seems there is an infrastructure issue that bt openreach need to solve. Theyve only just put in the fibre cables and its already broken! Will try and login to router in an hour or so. Fingers crossed. Hope your connection comes on soon.

So still no phone back. Chatted this am and the infrasteucture issue was resolved by mid pm. Still no access. Tried to chat again and just went round in circles. Aaaaaaagh! Just had a further chat and they said i needed to do something before the internet started. Used this: http://www.vodafone.co.uk/contentcontrolpage/vfb-force-choice-page.html. Now the router has to be turned off for 15mins....... perhaps this solves things. Fingers crossed! Hope youve sorted your broadband.

So finally online at 22.25. Yay! The 4th chat advisor was brill and got to the bottom of things. I'd been advised previously on a chat to reset the router. When powered back up the system didnt recognise the router. So the system was updated and low and behold I'm now online! Very drawn out process and it has shown how the quality of help can vary tremendously. Lots of problems had to be resolved, including the new ones created by help.

Well I did this, and a little later I found that my Zyxel VMG8924-B10A would respond to pings, so I can connect to my site remotely. The router was not restarted. Your post has been very helpful to me.