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Video Transcript: English conversation topics: Making a complaint

Are you interested in expanding your English conversation topics? In this video, I’ll share with you a simple, useful English conversation that you can use immediately to start learning English quickly and without overwhelm. Stay tuned.

C: Hello, ABC Internet Customer Service, how may I direct your call?

D: Hi, I want to register a complaint regarding my internet service.

C: I’m sorry to hear that. What has been the problem?

D: My connection has been repeatedly dropping-out and, when it is connected, the speeds are very slow.

C: Let me check to see if there is a reported issue with our network in your area. I need your client number, do you have it?

D: Yes, my client number is 7654-321.

C: Thank you. The system does not show any maintenance in your area.

D: So the problem must be on my end.

C: I can’t tell from here. I’ll get a technician to come to your house and take a look.

D: Okay, how soon can they come out?

C: I can get someone out there between 8am and 12pm tomorrow. Will someone be home at that time?

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