Its because if we buy from Samsung.com we dont know if those scammers will send phone or not even after 3 weeks wait . Also who knows they wont even offer the gift card, instead they give us that stupid samsung store card.

Its because if we buy from Samsung.com we dont know if those scammers will send phone or not even after 3 weeks wait . Also who knows they wont even offer the gift card, instead they give us that stupid samsung store card.

I placed the order 2 weeks back , still showing as backordered. Customer support saying to wait 2 more weeks . Heard from few that orders got cancelled which got backordered. The terms and conditions says that virtual visa card is limited, if not they will give samsung store card, which sucks

I got 2 s8 from them a month ago, plus 2 gear 360's for $49 each. Personally , i just wanted to get a free gear 360. So I got them all shortly after my orders placed and sold the 2x s8 and 1x gear 360. I am sorry in your case it was a hustle .

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07-13-2017
at
09:58 AM#10

Bought unlocked S8+ from Samsung.com (Wife paid full price). I got the phone and waited for case and screen protector for few before started using it. I noticed call voice quality was bad compared to my previous phone (AT&T Note4). I opened ticket with Samsung tech support, They said I need to format the phone, I took few days to do it (had to make sure I don't lose multi factor authorization while formatting so not quick job even though its a new phone). Format did not help, I also noticed Wifi Calling missing, Thought simcard issue so spent some with AT&T guys going back forth with AT&T and Samsung finally realized Unlocked models will not have, HD Voice, VOLTE, Wifi Calling, Video calling enabled on AT&T network. This lack of incompatibility was never mentioned anywhere, and tech support never mentioned this incompatibility. Tried to return the phone, Ecommerce (separate department) can't see the tickets I opened with tech support (misguided troubleshooting wasted lot of days) and says I am past 14 days so I cannot return no matter what. and while trying to explain the story she talks over me saying that I should have read the terms and conditions and no one can overwrite the 14 day return policy. So yeah, Samsung support sucks ass!

In the other threads people are expressing a lot of distrust towards Samsung after their handling of the phone trade-in deal. This price isn't quite as good but it might appeal to someone who doesn't trust Samsung to send a gift card several weeks after the purchase.

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07-13-2017
at
11:02 AM#15

Samsung has VERY bad customer service... I have an order unresolved since Jan 2017... They canceled it and will not return my money... They said I canceled it. They keep saying they will send me my promo discount, but never do. They are the worst. I bought from their app.

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