Troubleshooting XenApp just got Easier!

Citrix Auto Support is a simple, online troubleshooting platform and health-checker for your Citrix environment.

This is one of the key tools our support engineers use to troubleshoot problems. It can assist in the diagnosis and fixing of hundreds of known issues…and now we are making it available to all of our customers.

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I've been working for Citrix since 2001 in several different roles. In my current role I am responsible for generating demand for all Services business (Support, Consulting, Education) units in Citrix. This involves - Developing inbound and outbound marketing/content marketing programs - Measuring success of each demand marketing campaign to ensure intended results are achieved - Adjusting campaigns as needed and support innovative approaches to initiate new demand marketing campaigns and programs to achieve goals. - Interacting with all functional areas to coordinate any requirements/support for campaign planning and execution. In my previous role I managed a team of Content Strategists, Technical Editors and Online Social Media & Technical Community Specialists based in multiple geographic locations. In the last few years I started some innovation projects around knowledge sharing, for instance a series of online technical videos - http://community.citrix.com/pages/viewpage.action?pageId=99418516 I am used to lead the Social Media initiative for Citrix Support WW. I setup and managed their social media channels - Twitter (http://twitter.com/citrixsupport) and (http://twitter.com/citrixreadiness) - Facebook (http://www.facebook.com/citrixsupport) - Blogs (http://community.citrix.com/blogs/citrite/davidmcg) - LinkedIn group (http://www.linkedin.com/groups?gid=3139565&trk=hb_side_g)