AWS has published a service level agreement (SLA) for Amazon EMR, which provides availability guarantees for Amazon EMR.

AWS will use commercially reasonable efforts to make Amazon EMR available with a Monthly Uptime Percentage, during any monthly billing cycle, of at least 99.9% (the “Service Commitment”). In the event Amazon EMR does not meet the Service Commitment, you will be eligible to receive a Service Credit as described in the Amazon EMR Service Level Agreement.

This SLA is now available in all regions where Amazon EMR is available. For more information on where Amazon EMR is available, see the AWS region table. Please visit our product page to learn more about Amazon EMR.