Guest Services

Advance Ticket Sales

Tickets may be purchased at all Ticketmaster outlets including the NRG Park box office, Fiesta, Macy's, FYE, Wherehouse Music and select HEB stores, by phone at 1-800-745-3000 or online at Ticketmaster.com. (Tickets are not available over the phone from the NRG Park box office.)

Automated Teller Machines(ATMs)

ATMs are located at the following locations within each NRG Park facility:

NRG Stadium - Sections 117, 136, 137, 353, 602 and 628

NRG Center - Halls A, B, D and E Lobbies

NRG Arena - Concourse

Box Office

The main NRG Park Box Office is located on the South side of NRG Stadium inside Budweiser Plaza. Normal hours of operation are Monday-Friday 10 a.m.-5 p.m., and Saturday 10 a.m.-2 p.m. This schedule is subject to change based on event schedule.

On event days, satellite box offices are available near the entrance to each event at each facility.

Designated Driver Program

NRG Park encourages our guests to be responsible, especially when consuming alcoholic beverages during events. To facilitate the safe return home of our guests, we have developed a "Designated Driver" program. Guests who present a valid driver's license and are no less than 21 years of age are eligible to become a "Designated Driver." Guests interested in this program may sign up at any Guest Services/Concierge Desk. After signing a pledge not to consume alcoholic beverages and for accepting the responsibility for driving members of their group home, Designated Drivers will receive a coupon redeemable at any concession stand for a complimentary soft drink during the event.

Diaper Changing Stations

Diaper changing stations are available in all men's and women's restrooms and most family restrooms.

Elevators/Escalators

All NRG Park facilities offer elevators, with priority for the disabled. NRG Stadium offers elevators at every gate.

NRG Stadium and NRG Center offer escalators for the convenience of our guests. The North gates at NRG Stadium offer escalator service from ground level to the 500 level, while the South gates offer escalator service from the 100 level to the 500 level.

First Aid

Medical stations are available in each NRG Park facility:

NRG Stadium - Outside sections 120, 140, 301, 328, 525 and 551

NRG Center - Hall C Lobby

NRG Arena - Lobby

NRG Astrodome - Outside section 274

Guest Services/Concierge Desk

Concierge Desks are located on the Northwest and Southeast corners of every level of NRG Stadium and outside Hall B and C of NRG Center. Guest Services Representatives are on location to assist guests with questions and to provide solutions and information for upcoming events.