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Assistant Customer Service Manager

Location:

Scarborough

Salary:

£25000.00 - 30000.00

Job Type:

Permanent

Date Posted:

11/10/2018

Castle Business Support are recruiting for a Assistant Customer Service Manager to join a manufacturing company based in the Scarborough area. You must have a minimum of 5 Years experience working in a fast paced customer service environment with proven management skills, ideally in the Manufacturing Industry.

Are you a confident communicator and highly customer focused ?

Are you a good problem solver?

Do you have experience working within the manufacturing sector at management level?

If so, we would love to hear from you!

Duties:

Ensure all orders are processed in a timely fashion to achieve customer delivers.

Investigate and solve customer's problems/complaints as well as develop and enhance the feedback and complaints procedures for customers to use.

Attend and present at regular meetings to a variety of management levels.

Identify and implement continuous improvements and cost out projects

Communicate courteously with customers via telephone/email and keep an accurate record of discussions or correspondences with customers.

Liaise with Company Management at all levels.

Ensure budget requirements are monitored and managed.

Take overall ownership of all departmental issues following problems through to resolution.

Develop and maintain clear standard operating procedures for all activities.

Maintain an orderly work flow according to priorities

Line Management of the customer service, Quotations & Specialist teams, ensuring performance appraisals are conducted with all staff.

Support and respond to Customer Service Management in a timely manner.

Service Team Holiday Rota ensuring adequate cover maintained at all times.

Requirements:

Minimum 5 year's experience of working in a fast paced customer service environment with proven management skills. (Manufacturing Industry preferable)

A confident communicator and highly customer service focused.

A self-starter with excellent problem solving, analytical, planning and organisation skills with a focus on continuous improvement

Able to remain focused and make decisions in a demanding and fast-paced manufacturing environment

Company:

Minimum 5 year's experience of working in a fast paced customer service environment with proven management skills. (Manufacturing Industry preferable)

A confident communicator and highly customer service focused.

A self-starter with excellent problem solving, analytical, planning and organisation skills with a focus on continuous improvement.

Able to remain focused and make decisions in a demanding and fast-paced manufacturing environment.

The Benefits:

Monday to Friday, 8.30-5.00pm with no weekend work!

Offering between £25,000- £30,000 depending on experience

Full-time, permanent position

On site parking

About us:

CASTLE has been established for over 50 years providing expert recruitment solutions to the local and wider Yorkshire areas, we have offices in Scarborough and York with 18 specialised staff building trusted partnerships with their clients and candidates. We run a Refer a Friend scheme with shopping voucher rewards for you when they are placed in work - so please recommend a friend to us!

CONTACT:

Alex Bowman alex.bowman@castle-employment.co.uk / 01723 365432

Castle Employment Group is an award-winning recruitment company based in Scarborough, Leeds and York. With over 50 years of experience, we deliver a market leading service building long-term relationships with our candidates. We offer an honest, straightforward approach, tailored to deliver exactly what our candidates need.

Castle Employment provides temporary, permanent and contract employment opportunities throughout Yorkshire and the UK. Our highly experienced team of consultants are all specialists within their field of recruitment and have a thorough understanding and knowledge of their roles ensuring that they can deliver a perfect match for your career aspirations.

At Castle Employment Group, we recognise and appreciate the value of high-quality candidates - so only right that we reward the people who introduce them to us. Simply refer a friend to us, and if we find them a temporary or permanent position we will reward you with a shopping voucher to spend on yourself.

Due to the high volume of candidates that apply for our applications, we are unable to get in touch with every application. Therefore, if you haven't heard from one of our consultants within 7 days, please assume your application has been unsuccessful.

Please have a look at our current jobs and apply for as many as you like on here, however, if there is nothing on there that you are currently interested in then please fill out our generic registration form and upload your CV to let us know you are available and keen to find work.

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