Customer Service Delivery Manager

Bullet points

About Our Client

The National FMCG business based near Doncaster have experienced steady growth recently, through great service and a wide ranging product portfolio that continues to exceed expectations.

With this high standard of service, the business now need to take on someone who can champion their supply chain service levels and ultimately improve the customers experience. With a strong reputation in the local area, for employing and retaining top talent, this business will ensure that you have all the requirements needed to do your job effectively.

Job Description

Some of the day to day requirements of a Customer Service Delivery Manager;

To analyse data or statistics to identify customer service needs or forecast amendments

Ensure that service levels are met on a weekly basis, and communicating this to key internal stakeholders

Effectively manage your team

Guarantee stock availability

Resolve customer queries

Communicate to the wider internal supply chain when there are peaks and toughs in demand (seasonal and non seasonal)

The Successful Applicant

The profile of the customer service delivery manager should have the following skill set;

Strong interpersonal skills with the ability to demonstrate assertiveness

Positive, can do attitude

Demonstrate the ability to effectively influence others

Ability to work under pressure and handle problems effectively in a fast paced business and to tight deadlines

Resilience

Willingness to visit Customers across the UK and build effective relationships and feedback Service Level issues

Tenacity

Work effectively as part of a team as well as being able to use own initiative to resolve any issues which may arise quickly and efficiently