Telecoms Expertise

Whether it’s up a pole or down a hole, the Vanguard Method works in Telecoms companies.

Typically, our clients in Telecommunications have:

Grown demand for new residential services by 800%

Sold 60% more in new business sales

Reduced failure demand in repairs from 88% down to 1%

Increased their productivity by more than 20%

Increased sales of additional services to 50% of existing business customers

Improved customer experience, as measured by the Net Promotor Score, by an increase of 58 points within a year

Obtained Market share increases of 29% higher than national average

Increased broadband growth of 32% higher than national average

Increased delivery vs commitment by 86%

Better for customers. Don’t take our word for it, hear from customers who have experienced a better service

“It helped us get off the ground when we were just starting out. It’s been a first class service, 11 out of 10”

“How you guys worked together, to customize a package, you didn’t chuck me into the one size fits all bracket and you actually know what you’re talking about”

“The one point of contact - I can just talk to one person for anything for sales, trouble shooting. I just need one person to look after me and they get a better understanding of me and what I need”

“Without complicated hardware it works. It does what it’s supposed to do”

“You were very, very efficient, felt like I had a whole team looking after me you were quick and you got it all done”

“All aspects were brilliant – understanding was good, turned up when you needed to, and I know you are only a phone call away”

“It’s so amazing and it’s just saved so much time calling you guys”

The problem to solve

Telecoms companies have designed themselves as ‘Product’ businesses with tariff packages and technology being the only differentiators.

Our clients have learned their current designs and confusing product packages have created a systematic ‘churn’ of customers. Their application of the Vanguard Method principles has transformed them into services systems designed to allow customers to ‘pull’ the value they want, how they want it, when they want it.

Within the telecoms sector the Vanguard Method principles have been applied in: