Cable Modem Not Connected

Hello I have recently been having issues with my internet service. For a few days it has been spotty , slow streaming speeds and slow web browsing. This is even with a wired connection. I went to the app and it said cable modem was not connected. I did the refresh signal and restarted the modem and it would work for a bit then go back to being slow. This evening I am not able to get any service on my home network. Xfinity wifi is working fine. But when when I try to go to a website I get the message "safari can't find the server- safari can't open the page because safari can't find the server. When I try to connect online to my PlayStation I get the error code " DNS error 80710102. I'm at wits end can someone please help.

It's best to use an Ethernet cable connection if possible while checking the reliability of your connection to Comcast.

If you can't find the problem or you'd rather have Comcast do the troubleshooting, call them at the phone number on your bill or 1-800-Comcast, or chat with them using one of the "Trouble" options at https://www.comcastsupport.com/chatentry/. If they can't fix the problem remotely, insist they send a tech out to identify the cause and correct it.

If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have or sign up for their Service Protection Plan (https://www.xfinity.com/support/account/service-protection-plan/, about $6/mo) and keep it for at least 60 days. If the trouble is due to a faulty Comcast modem, eMTA, gateway device, or anything outside your home, you shouldn't be charged.

Re: Cable Modem Not Connected

Hello Worrywalrus, I do show that we are doing some work on a local node in your area that is directly impacting your services at this time. We hope to have the problem resolved within the next 72 hours, for updates please download the "My Account" app or go online to www.comcast.com.

I am an Official Comcast Employee.Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Mark the post as Best Answer!

Re: Cable Modem Not Connected

Hi Worrywalrus, I wanted to check back in with you to see if you're still experiencing issues with your modem connecting to the internet. I show that everything should be repaired on my end, if you need assistance please reach back out to me here.

I am an Official Comcast Employee.Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Mark the post as Best Answer!