MICROSOFT ADVANCED TECHNICAL SUPPORT INCREASES THE LEVERAGE OF CSE’S CUSTOMERS

Computer Solutions East, Inc. (CSE) is a Microsoft partner with Gold and Silver competencies for various offerings of a Managed Security Service Provider (MSSP). It has earned Microsoft’s advanced technical support which includes the following: a pooled account manager, remote service delivery, cloud limited hybrid for deployments covered, and 2nd priority 1/2/4-hour service level agreement for problem resolution with faster response time.

“As a Microsoft Partner, CSE grabbed the opportunity to acquire Advanced Support for Partners service, since this is a definite edge for us to offer accelerated support. This will surely improve the agility and the quality of our services,” Gerald Villanueva, the Operations Manager of CSE asserted.

CSE offers their customers benefits in the selling, deploying, and support stages as part of their Microsoft Partner Network. With a Services Account Manager assigned to CSE from Microsoft, the company is given more priority to the services, updates, helpline, and accomplished plans.

Statistics have shown great results from Microsoft Advanced Support in terms of the following: an increased rate for faster incident resolution, more active workloads, more active customers, and higher revenue for Microsoft Azure. It has also offered a higher rate for higher deployment, more seats sold, higher revenue, and higher retention for Office 365 and Dynamics 365.

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Computer Solutions East, Inc. (CSE) is a Tier 1 Managed Microsoft Partner and has been working with Microsoft Hosted Exchange, Sharepoint, and Cloud products since 2007, starting with their Business Productivity Online Suite (Exchange / Sharepoint / Lync 2007). They were the winner of the 2016 East Region Renewal/Annuity Partner of the Year Award. Also, they are Gold and Silver certified for Services on Volume Licensing; Office 365 and Azure Migrations (Small and Large); Dynamics CRM Online Customization and Configuration; and are a Microsoft Authorized Education Reseller. They offer fixed monthly IT and Ad Hoc services.