Hotels

Disclaimer

These tips and guides are provided for general information purposes and do not constitute professional or legal advice on matters contained therein. PayPal does not warrant that the advice contained herein is up to date or complete and PayPal does not accept any liability or responsibility for any loss arising from your reliance on the information provided in these tips and guides.

Reduces fraud risk by half.1

Reduce your business exposure to fraud.

Essentials of fraud-prevention

Eliminate the risks and costs of fraudulent transactions with this comprehensive checklist.

Does the shipping address seem suspicious?

It is a high-risk location (vacant property, hotel, country, or location highly known for fraud.).

Multiple orders are being shipped to the same address within a short period of time.

A customer is requesting overnight shipping for an expensive order (e.g. electronics).

A customer asks you to change the shipping address after the order has been paid for.

Does the order seem too good to be true?

A new customer places a larger than average order.

The same customer (same name, email, phone, or computer) places a large quantity of orders within a short time.

An order consists of multiple requests for the same item (example: 10 Smartphones).

A customer offers to let you use their shipping service to receive a discount (customer controls where orders are shipped to).

You get an abnormally large number of international orders within a short time.

You get an abnormally large number of orders during an unusual time of day.

Does your customer seem to be behaving a little odd?

You received recent claims or chargebacks from this customer.

You got overpaid and received a request to wire the difference.

The email address seems suspicious.

If you answered “Yes” to most of the suspicious or potentially high-risk observations above, ensure you take precautions to avoid taking any losses. Contact the customer directly, delay shipment or even refund the transaction to stay safe.