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Customer Service / Sales

Posted on:
March 02, 2018 |
Sales | Merritt Island, FL

Job Overview:

Inside Sales and Service Representative

Position Overview:

The Inside Sales
and Service position is critical to overall growth and daily operations with
the specific objective of developing new business, growing assigned accounts, converting
prospects to new customers, and managing incoming work. This position is very
diverse and rewarding.

This role is a
hybrid position that crosses the Sales Position and the Customer Service Role
and encompasses both the sales phase (capturing leads and lead conversion), as
well as, providing service to existing customers. It involves a significant
amount of proactive phone and email communications. Excellent verbal and
written communications skills are important.

The sales effort
will be focused on proactive communications with prospects and customers, which
will include estimate follow-up, satisfaction calls, dormant account calls, marketing
list verification and promoting Center initiatives. The service functions of
this role include answering phones, handling walk-in customers, writing up
estimates and orders, and on-going communications required to complete the
production process.

Primary Responsibilities:

The primary
responsibilities of this position are to develop new business, grow sales,
ensure current customer satisfaction through excellent service, on-going communication
with customers & prospects, and on-going service and support to walk-in and
call-in customers.

Monthly sales and
activity goals will be clearly defined and established with your supervisor and
reviewed weekly.

Approximately 65%
of the time will be dedicated to proactive sales effort and 35% of the time
handling customer service and marketing support, as assigned. This can be
difficult to manage and is very dynamic in nature and will be the
responsibility of the employee to ensure that both are handled appropriately.

Job Functions:

Sales activities
will include but are not limited to:

Managing
and growing a target list of prospects and customers

Proactive
phone calling

Estimate
follow-up & tracking

Dormant
account calls

Customer
satisfaction calls

List
verification calls

Capturing
leads and adding them to the marketing cycle

Weekly
reporting of sales activities

Annual
sales planning

Customer Service activities
will include but are not limited to:

Managing
incoming calls for the Center

Writing
estimates and work orders

Assisting
walk-in customers

Handle
routine questions and requests by customers

On-going
filing and organization of customer service area

Following-up
on work being produced to ensure accurate and timely delivery

Deal
with customer complaints and concerns, facilitating satisfactory resolution as
quickly as possible

Working
with other sales people in the Center to support them as needed

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