Unable to send email when merge field contains special characters

When a user defined field has a name that contains special characters, like quotation marks, the email will not send. When sending emails from eTapestry an Application Error or Unexpected Error occurs. When the template is set as a confirmation email or is sent as a Preview from the template the email is never received.

Article
Number:106363

Products:

eTapestry

To avoid this issue, rename any fields that have special characters in the name and update the template:

Click Management

Click User Defined Fields

Click on the category the field is in

Click on the name of the field

Click on step 1 Basic Information

Remove any special characters from the name

Click Save and Finish

Click Communications

Click Manage Communications

Click on the category the template is is

Click on the name of the template

Click into the section of text with the merge tag

Click on the merge tag and press Delete on the keyboard

Click Insert eTapestry Merge Value

Select the category and field name

Click Insert

Click Save and Finish

If this template is being used on a DIY form please make your form live again to update these changes: