The way businesses are connecting with customers is constantly changing. One of the latest trends is communicating through digital messaging, and it’s on the rise. People’s preferences are shifting, and 56% would rather message than call customer service, and 67% expect to message businesses over the next two years. Check out the full infographic.

92% of shoppers have more confidence in online info vs. anything from a sales clerk or other source. 65% of consumers report that a digital brand experience has changed their opinion. This infographic gives you the low-down about online PR.

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