COMPLIMENTARY DELIVERY

Shipping Time:

Most orders are approved and processed within 2-3 business days. If a band adjustment is needed please allow an additional 2-3 business days for the watch to be serviced. Please allow additional processing time for orders placed on official US holidays. At this time, we do not ship on Saturdays and Sundays. Signature will be required for all orders.

Complimentary 2nd Day Express Shipping:

We want you to enjoy your item as soon as possible, therefore all orders will receive complimentary 2nd Day shipping unless otherwise noted. 2nd Day shipping will be applicable to all orders upon proper processing and approval.

Shipping Locations:

OMEGA will gladly ship to the 48 contiguous states as well as Washington D.C., Alaska and Hawaii. For clients in Puerto Rico, please contact your local boutique. We are unable to ship to PO Boxes.

FREE RETURNS

Customer satisfaction is our goal. If you are not satisfied with your product, you may return any unworn, undamaged merchandise purchased online from www.omegawatches.com by mail within 14 days of delivery for a refund of the purchase price, provided that the merchandise is original quality and has not been damaged.Returns are only applicable to orders made on www.omegawatches.com. Returns are not accepted in the boutiques.

Any watch that fails quality inspection from Customer Service (e.g. scratches, worn, damaged) will be returned to you and no refund will be issued. Watches with rubber straps that are sized (cut) are not returnable.

To request a return, please visit your MyOMEGA account to print out your return label. Let us know why you are returning your item by completing the survey on the back of the packing slip and returning it with your merchandise. The item must be returned with box, warranty cards, user manual, gifts with purchase (if applicable), and any extra links due to bracelet sizing. In order to expedite your return, you must choose the appropriate reason code for your return on the packing slip. Carefully package merchandise to prevent damage in transit.

We recommend that all returns and exchanges be sent by UPS or FedEx with a valid tracking number attached. We are not responsible for items which are lost, stolen, broken, or damaged during the return process. All refunds will be issued in the form of the original payment.

5-YEAR WARRANTY

All OMEGA watches are delivered with a 5-year warranty that covers the repair of any material or manufacturing defects. Please refer to the operating instructions for specific information about the warranty conditions and restrictions.

Every OMEGA watch is warranted for a period of sixty (60) months. It covers material and manufacturing defects existing at the time of delivery. During the warranty period and by presenting the valid warranty certificate, you will have the right to have any defect repaired free of charge. This includes the repair or replacement of any spare parts and/or rectifying any faults as identified by our Customer Service. In the event that repairs are unable to restore the normal conditions of use of your OMEGA watch, OMEGA guarantees its replacement by an OMEGA watch of identical or similar characteristics. The warranty does not cover normal wear and tear or damage caused by accidents or negligence. The warranty is rendered void if work is carried out on the watch by persons who are not authorised to do so by OMEGA.

Swiss made

OMEGA is proud to include the Swiss Made mark on all of its watches. This simple wording guarantees a standard of quality that has been established over many centuries and is today a world-renowned symbol of excellence.

Every part of an OMEGA watch is made in Switzerland, which goes far beyond the industry’s required standard. This means that the manufacturing levels as well as the aesthetic and technical levels meet Switzerland’s highest demands.

On top of OMEGA’s own proven excellence, the Swiss Made mark provides customers with even more assurance and trust in the watch they wear on their wrist.

Secure payment

OMEGA pays attention online payments security.

In order to protect your card information and ensure that it will not be able to be used by other people, all the payment information is delivered in SSL certificate. OMEGA uses the payment platform of Datatrans.

The following methods of payment are available: VISA, AMEX, MASTERCARD, DISCOVER, PAYPAL AND AFFIRM.

How to measure your lug size

How to measure your lug size

To find the size between the lugs of your watch in millimetres, you can either measure it with a ruler (as seen in the illustration) or find this information in the technical data section of your watch’s online product page.