Knowledge Centre

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A Strategic Approach to Customer Engagement Optimization

With Customer Engagement Optimization solutions from Verint, organizations can aggregate, analyze, and act on the enormous amount of customer, workforce, and other business data that results from interactions across the various departments and systems within the enterprise. These Actionable Intelligence can be leveraged in a variety of ways.

Verint Success Story: Leading Multinational Insurance Company

With the implementation of Verint Engagement Management, the insurer's e-business customer service team can now handle more concurrent chats and inquiries, as well as conduct email and chat responses through a single platform. Download this whitepaper to read more about the positive impact and results.

Admiral Transforms Quality of Customer Engagement with Verint

Find out about Admiral's success with Verint's solutions and how it has helped them achieve resource savings, increased efficiency and streamlined and accelerated accurate reporting.

Customer-Centricity in Financial Services: The Rules of Engagement

This report shines a spotlight on customer service and engagement in the financial services sector, as well as providing insight and guidelines on how organizations can instill company-wide best practices to ensure success and drive loyalty.