Employers can’t be passive about harassment of staff by customers

Responsibility of ensuring harassment-free workplace lies with the employer

By Brian Kenny

07/25/2007|Canadian Employment Law Today

Question:

A store employee who often works alone has been harassed repeatedly by a customer and we're not sure what measures we can take. We've told the employee to report the customer to police. To what extent are we responsible for dealing with the situation? How much liability does an employer have for a customer?