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Six Tech and Aging Blog Posts -- October, 2017

Wed, 11/01/2017 - 11:59 - Laurie Orlov

October – when trade shows ramped up; vacations ramped down. Behold the press release. As the season of shows begins, rental trucks with exhibits roll up, presenters rev up their presentation skills and the big decisions are made. To walk around the stage or not? Take questions in real time or answer them afterward? Announce the partnerships in one release or multiple? These and other imponderables are perplexing. And as some events loom ahead, for example, LeadingAge, Aging 2.0 in a few, and then the cacophony of CES. Can you imagine the sonic racket from those smart speakers? Anyway, here are the six blog posts from October.

Five technology offerings for older adults from Connected Health Boston 2017.It was an event for health tech vendors to reach other health tech vendors. This event is an odd mix of technology service providers, health tech vendors (multiple categories), and startups looking to engage from a business partnership, channel, or solution set perspective. The event was preceded earlier in the year with a post about the Top Five Tech Trends in Healthy Longevity which include: Virtual Assistants, Virtual Coaching for Chronic Conditions, Caregiver Apps and Social Networks, Social Robots, and Virtual Reality. And there were a number of exhibitors at the event that reinforced that trend list – some noted in previous blog posts. All material sourced from company information.

Why don't home care agencies offer tech support?Maybe Best Buy has an idea worth copying from Amazon.In 2015, Amazon introduced Amazon Home Services, which fairly recently added tech services, including sending a local tech professional to your home. The work might be setting up a router; connections for 4 devices; password protection; and use and troubleshooting instructions. Recently, Best Buy launched Assured Living, a service to help long-distance adult children monitor older family members’ well-being, including setting them up with smart home technologies (costing as much as $1000 for all of them), possibly some of the list is in the ‘official’ definition. Oh yeah, and there is a service charge of $1/day.

Innovation today: Making tech you don’t want, can’t use or doesn't work. Rant on. Forcing tech onto the customer is standard operating procedure for companies. Because of advertiser pressure, for example, we have to make an effort to stop auto-playing videos in news feeds, news sites, ads, etc. – completely missing the possibility that the viewer might be staring at a smartphone in the train’s quiet car, or up early when a spouse is still asleep. Or worse, the news feed shows a video that no one should ever see -- but has yet to be taken down by one of the 3000 take-it-down new hires. And that doesn't count the new staffers at who will be searching for bots, phony pages, suspiciously-placed ads, and self-serving search results. Oh, and that's just Google, Twitter, and Facebook.

To help seniors in 2017 and beyond, monitor person AND the place. An age-old and old-age question. When this blog was launched in 2009, one of the opening salvos raised the question of sensors in the home or a PERS device on the body? Looking at that post, the companies have mostly changed. In the monitor-place corner, Healthsense’s eNeighbor is now Lively Home, part of GreatCall. QuietCare was eventually folded into Care Innovations. Monitoring the person, Halo Monitoring became an offering as part of one of the earliest mobile PERS companies, MobileHelp. Monitor the place argument was based on the reality that seniors don’t always wear the pendant. Monitor person acknowledged that seniors leave the place and are out and about. Both are crisp, make good presentations and set up message for selling. Both are inadequate arguments for what older adults need, and what providers of all types should provide.

For boomers, there is no such thing as keeping up with tech change.When boomers are 84 – there will be no keeping up. Just the same as when they are 64. Many boomers disagree with that statement, finding it insulting or pessimistic or both. They will repeat plaintively that baby boomers are very different than their parents’ generation. They are comfortable with technology. See how many have smartphones! They text, use Facebook and YouTube. Many book travel online, read TripAdvisor reviews, and even call for car pickups with an app! So what’s the problem? Tech change is occurring faster than boomers at 64 or 84 will want to use. Groups of people who used to participate in one social network will leave in 11 million-at-a-time droves and without explanation. And, as with Facebook, the departed will include your children and grandchildren who left to use Instagram and Snapchat. They will leave without notice – the social network equivalent of changing a phone number – with parent/grandparent only learning about it when they tried to place a (now-obsolete) phone call. Eventually they will also leave those tools behind, and so on and so forth.