Fix For ESPN3 "We are unable to match your SubscriberID with a current TWC Customer"

So it's Saturday night and I looked forward to watching some USC Football. They are playing a huge game vs the Oregon Ducks on the road. Unfortunately because I'm not living at the West coast, the USC game is not on ABC- instead the Oklahoma vs Baylor game was being shown. The USC game, however, is on ESPN 3, which is an online streaming channel over at http://espn.go.com/watchespn/index. It's also known as "Watch ESPN". I try to watch and get the error message:

"We are unable to match your SubscriberID with a current TWC Customer. Please try loggin in again and if you believe this message is in error, please contact us at www.timewarnercable.com/contact (Message: FQHBR07176)"

Screenshot:

Okay- that sucks- I am a subscriber of Time Warner cable, so why can't I watch? So I logged into my ESPN account and tried to watch again (I'm using my default web browser of Firefox, BTW). Still no go- same error message. I went to TimeWarnerCable.com and logged in. Then went back to try and watch- same thing. Tried signing out of ESPN, logging into the Time Warner website, then tried to watch- same problem. I then tried Google Chrome- exact same "We are unable to match your SubscriberID" message. Tried IE9- the video won't even load.

I figured this was some sort of cookie problem since I had it working before in the past. Problem is I don't want to clear all my cookies. So in Firefox, I went to Options, then clicked the Privacy icon, and clicked the link "remove individual cookies".

The cookies window popped up and I typed "espn" into the search box. I did a SHIFT select to select all the cookies that matched the search and clicked "Remove Cookies". But that did not work. Then I went and searched for "go.com" and removed all those cookies. And that did the trick.

See screen shot here:

When I tried to watch it asked med which cable provider I'm using and I picked Time Warner Cable. I was then redirected to a login page at TimeWarnerCable.com. I logged in, and voila- I was able to watch no problem now.

Too bad I couldn't control ESPN3 like a DVR because I had missed parts of the game trying to make it work. But hopefully this will help those of you pulling your hair out trying to watch your game online at ESPN!

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