2pm Update: Slowness and Timeouts

The vendor has identified two hotfixes to improve system performance. We have completed applying the first of those to the Springboard Production environment. Initial testing suggests that users will see an improvement in performance as a result of this fix. We will provide another update with additional information about the remaining hotfix at 4pm today. We apologize again for the difficulty that this issue has caused, and thank you again for your patience as we work to resolve all remaining issues.