Resume built for oil and gas job opportunities by a jobseeker with experience in Orange business services Cairo shared customer support center shift leader - would you like to offer this candidate a job/contract employment?

I am seeking a career opportunity in which i can use my experience, professional and personal skills and to develop them.

2. Work Experience - CV/Resume Part 2 [Mandatory]

March 2007 – till present Orange business services ( Equant )
Cairo shared customer support center shift leader
 Acting as the first level of escalation
 Receiving cases from customers and works as incident management.
 Handles customers’ requests.
 Dealing with the different parties to solve customer related problems.
 Providing first and second level of troubleshooting and technical support.
 Locally awarded in the company for the performance done during SEPTEMBER 2008.

January 2004 – March 2005 Yazen for maritime and trade company
Sales Manager
 Entering new products that enlarge the company's business.
 Increasing the number of the company's customers.
 Trying to increase the exportation to Africa and the Arabian countries.

June 2003 – January 2004 Yazen for maritime and trade company
Sales representative
 Increasing regional sales.
 Increasing the number of the company's customers.

June 1999 – April 2003 Egyptian TV, Nile Family channel
Presentation and preparation of programs
 Presenting the program "1st year political".
 Presenting the program "Channel 2000", one of the big programs on the channel.
 Presenting and preparing the program "Channel 21".
 Choosing our program one of the top 5 programs on the channel.

June 2000 – December 2001 Alaadin magazine-Al Ahram
Head of committee of editing of "Resalet 2000" the insert of Alaadin magazine
 The idea of this insert increases and with a very hi percentage the distribution and the numbers of readers of the magazine.
 Choosing the articles to be inserted in the magazine.
 Handling monthly article.

July 2001 Collège de la Salle, Cairo, Egypt.
Egyptian Scientific High School Certificate
Grade: 97%.
July 2000 Collège de la Salle, Cairo, Egypt.
Alliance française
Grade: very good.
September 2005 Shell Egypt
Trainee in the IT department
 Installing new routers and switches.
 Making the plan of the network component of all the company.
 Assisting the IT manger in handling IT problems.
 Installing new software to PCs.
 PCs setup and installation.

2003 – 2005
Head of the youth committee in the "Kholafa group" in the National Democratic Party
2003 – 2005
Head of the Public Relation Committee in the high committee in the National Democratic Party

2004 – 2009
Member, board member, treasurer, vice president and then
President in ROTARACT club Nasr City
 Winning 4 awards.
 Achieving various projects in all fields of interest of NGO.
 Total projects in a year of 240.000 L.E. coming from fund raising.
January 2006 Amicale des Ingenieurs froncophones en Egypte
Member

2007 - 2008 Orange business services
Member of SPOC committee and head of community service committee
 SPOC committee is a committee responsible for developing the company in all the fields ( Social, environmental, etc…).
 We made some projects and work on them to reach our goals (Like some parties to increase the employees loyalty, environmental projects, community service projects ).