SCOPE OF WORK:
GLOBAL Technologies is contracted to perform the support of a Telecommunication project in Mali.
GLOBAL Technologies is looking for a skilled field technician to maintain and repair equipment assets and liabilities of networks in the respect for the deadlines of intervention. The technician will provide the local support (Level1) for the end users and associated on-call: provide continuous presence in order to enable the services continuity and the proper functioning of the CIS in case of escalation from on-site’s customer personnel during the on call period (during which the technician, without being on a permanent and immediate disposal, has the obligation to be able to respond by telephone to perform or make someone perform a task to serve the project).

TASKS:
• Managing, monitoring the tickets through the ticketing system tools
• Operating with Technical documentation
• Operating Instructions
• Rotation Planning
• Insuring of the operational maintenance
• Control of the network devices in accordance with the instructions/procedures: preventive, curative and progressive
• Performing the direct support to the end users, managed by the NOC, in order to solve incidents or to satisfy service requests, and in the frame of the SLA
• Management of the incidents by registration and tracking them with specific sheets or a dedicated IT tools
• Performing the availability of all the elements necessary for activity reports and particularly the configuration management data (operational equipment and spare parts)
• Performing the on-call duty on site
• Management of the technical incidents that need to be escalated: they are escalated by the monitoring team and managed by the administration team

REQUIREMENTS:
• Extensive knowledge of
o application services (Voice, Mail, printing, file sharing, FAS, VTS)
o support Services (OS, Active Directory, back-up/restored, windows user, Telephone)
o security services ( Antivirus , PKI, encryption)
o IP network infrastructure (switches, routers)
o Network FO
• Working Knowledge of Satellite Communications Network (Satcom)
• Experience in field support calls or Help Desk Level 1 support
• Ability to provide customer with outstanding customer care and service at all times
• Ability to meet deadlines
• Ability to work in critical environments
• Strong communication skills and the ability to be concise in both written and verbal communications
• Fluency in both spoken and written English
• Spoken French would be an advantage
• Experience in Military context would be a plus

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KranszWald is involved in the recruitment and selection of international, experienced and skilled professionals to build, maintain and operate networks and infrastructure projects.