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Creating a Support File from a Remote Connection

This information is good for dealers who have a remote connection to their client's system. When creating a support file, the processor event logs will not be created and included automatically. They have to be gathered manually. In order to manually gather the processor event logs and include them in the email to Lutron support with the support file, please follow the steps below:

1. In the HomeWorks QS software at the top of the screen, go to the Tools option and click "Terminal"
2. Connect to a processor on the system by selecting it from the top drop-down menu. Select the "Connect" button
3. In the "Enter a command…" box at the bottom of the window, send the following command "printeventlog,7000,usenames" (Note: it may take up to a minute for the processor to communicate its response to the Terminal)
4. Send the command "getsyscoderevs" (Note: it may take up to a minute for this command to process as well)
5. Right-click on the Terminal output and select "Save Log" to save the file on your computer
6. Repeat steps 2 through 5 for each processor on the system

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