In this article by Jarret Pazahanick and Chandan Gopalani, they teach you the key concepts of securing employee data contained in the Employee Interaction Center (EIC) and how to set up authorizations for an HR shared service center.

Learn the key features of the standard email response templates contained in the Employee Interaction Center (EIC) and see how to set up new templates. These standard response templates allow the EIC call center agents to provide consistent and reliable responses to employee queries.

Read an overview of the reporting capabilities of the data captured within the Employee Interaction Center. Understand the standard SAP NetWeaver Business Warehouse queries that SAP delivers with the Employee Interaction Center (EIC) product, as well as some of the common custom reports that customers typically develop as part of their EIC implementations.