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I'll start by advising anyone who drives a car with a manual transmission that they might want to avoid this hotel. The ramp from the underground parking is short and extremely steep, and exits right into the hotel driveway. You can't see if a vehicle or pedestrian is coming until you are near the top of the ramp, and the ramp is too steep to stop a car with a manual transmission at that point - you have to exit completely and hope you won't hit anyone. We exited 3 times during our stay, and 2 of those times the hotel had an employee at the top of the ramp to signal when it was ok to exit. But we had a real white-knuckle ride out the one time there was no staff at the top of the ramp. This ramp is a serious accident waiting-to-happen. And there is no other parking option.

The second negative is that there is no decent dining option either on-site or within easy walking distance. The hotel facility - the Bistro - has the look, feel, service-level and food quality of an airport departure lounge. It's laid out with lots of surface space so that business guests can work with their laptops while eating or having a drink. But, if you (like us) go to a restaurant to actually "dine" and enjoy the food and atmosphere, then you'll want to avoid the Bistro. The hotel doesn't even have a cosy bar area - a hotel feature that we've always enjoyed after a day travelling.

Despite the above, we did enjoy some aspects of this hotel. The rooms are over-sized, newly decorated and super-clean, with spacious bathrooms. The hotel itself is also spotless, and the staff were efficient and friendly.

Room Tip: Vending machines are noisy - get a room away from them.

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Stayed: June 2013, traveled with friends

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Ask PM_in_Toronto about Courtyard Ottawa East

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Jennifer M, Director of Sales at Courtyard Ottawa East, responded to this reviewResponded June 25, 2013

Many thanks for taking the time to share your feedback of our hotel in Ottawa with the Trip Advisor audience. The underground ramp to our complimentary parking is indeed steeper than most underground parking scenarios. It is for the most part manned to help our guests enter and exit our facility in an effort to minimize concerns such as yours. As a Courtyard by Marriott property, there are brand expectations with The Bistro restaurant that owners are expected to fulfill. To enhance the experience, we offer an extended menu and a unique layout to that of most Courtyards around the world while maintaining The Bistro brand standards. With options for dining within a short drive, the specific ambiance you're looking for is only moments away.I'm pleased to know you enjoyed our spacious rooms and our great staff! We do hope we will have the opportunity to welcome you again.Jennifer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

My sister-in-law stayed here with our daughters for a family getaway. We were both impressed with the cleanliness of the hotel and the size of the room, which was quite large and great for two adults and three young children. We used the hot tub and pool, both located on the top floor, and they were a bit small, but quite adequate for our needs. We ate at the bistro for breakfast and they had enough choices for everyone. The best thing about this hotel was the staff - they were friendly, helpful and very attentive to our needs. Finally, we were very pleased that underground parking is free at this hotel.

Stayed: June 2013, traveled with family

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Ask FamilleQuiVoyage3 about Courtyard Ottawa East

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Jennifer M, Director of Sales at Courtyard Ottawa East, responded to this reviewResponded June 18, 2013

Thank you for sharing your stay experience with everyone on Trip Advisor. What a great pleasure to know that your family was with us and had a great time. You've pointed out a few of our features that make us a special hotel like our spacious guest rooms and amazing staff, two of whom recently received Stars of the City. We hope to have the chance to welcome your family again.Jennifer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

I stay here once a month on business and always enjoy the room, complimentary underground parking and proximity to the St Laurent shopping mall and highway. It happens to be only a $15 cab ride downtown also and there are always taxis out front.

Room Tip: Try to get a room on the highest floor possible. Along with the great view you might luck into a roo...

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Stayed: June 2013, traveled on business

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Ask DK44 about Courtyard Ottawa East

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Jennifer M, Director of Sales at Courtyard Ottawa East, responded to this reviewResponded June 18, 2013

Thank you for taking the time to share your opinion of our Ottawa hotel with travellers. I'm delighted to know you appreciate our free parking and close proximity to downtown Ottawa. Looking forward to having you with us soon.Jennifer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Hubby and I stayed here recently on a house hunting trip. Checkin was a bit of a wait, but the staff here were super friendly and informative. The rooms are HUGE, with super high ceilings, with very large and very clean bathrooms. The beds were also huge, but not quite as comfortable as those at a few other major chains. While they bill the rooms as having "kitchenettes" its a misnomer - the rooms have a miniscule bar sink, a microwave and a teeny tiny bar fridge. The bistro is also misnamed - it is really just a coffeebar that has pretensions of having a house "chef" but in reality they serve prepackaged sandwiches, with glacially slow service. One morning, we wait over 15 minutes to get served a coffee, and ended up leaving empty handed and unacknowledged, and going to the big mermaid chain just around the corner instead. Our other small gripe was the parking. Okay yes it's free. But so is parking at some of the Byward Market spots. The underground lot was hard to get into, scraping the front of the car each time, and occasionally hard to find a spot if the hotel's adjacent conference centre was booked up. Finally, the exterior of the building is right in front of an abandoned chained up weedy lot, somewhat dis-spiriting to drive into and out of each day. While we liked the room size and friendly service, the lack of a proper kitchenette, the overly hard beds, the rather gross parking situation and lack of good food in the "bistro" means we'll look elsewhere when we go back to Ottawa in the fall.

Room Tip: Make sure you're not close to the very noisy ice machines.

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Stayed: June 2013, traveled with family

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Ask Taryelle about Courtyard Ottawa East

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Jennifer M, Director of Sales at Courtyard Ottawa East, responded to this reviewResponded June 18, 2013

Thank you for sharing your candid review of your stay with us. I'm pleased to know you enjoyed the unique size of our guest rooms. The Bistro restaurant offers fresh options for our guests and all food options are made fresh daily while adhering to the standards as laid out by the brand. Our complimentary parking offers unique value in comparison with hotels in Downtown Ottawa that can cost travellers up to $35 a day. Admittedly, our ramp is steep due to building limitations placed on us because of City of Ottawa property directly in front of the ramp area.I do thank you for staying with us and look forward to welcoming you once more should you decide to stay with us again.Jennifer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Stayed for one evening while in Ottawa on business. Check-in was very efficient, room was large and had nice modern appeal, and had a good restful sleep in the bed. My only complaint was the iron wasn't working correctly in my room - the 'heat sensor' must have been fried as it fried my shirt when using it. The front desk, then assistant manager got it resolved without much issue. I would strongly recommend this location.

Stayed: June 2013, traveled on business

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Ask VicTraveler_99 about Courtyard Ottawa East

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Jennifer M, Director of Sales at Courtyard Ottawa East, responded to this reviewResponded June 18, 2013

Many thanks for sharing your feedback of our Ottawa Hotel with the TripAdvisor audience. I'm pleased to know you enjoyed our hotel that included a good nights sleep and a quick resolution of the iron issue you had.Look forward to having you again.Jennifer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

This hotel is easy to reach if driving to Ottawa as it is next to the 417 highway and not too far to drive to the central area. It has a big underground car park. Check in was efficient and then you can go straight to the room from the car park via the elevator.

Our room was very large and plenty of space if a family needed to stay. The only downside was the supplies for the coffee machine were not very generous. The pool and hot tub situated on the 15th floor was very good and great views across the city.

Breakfast was expensive so went to nearby shopping mall.

Stayed: June 2013, traveled as a couple

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Ask MandS60plus about Courtyard Ottawa East

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Jennifer M, Director of Sales at Courtyard Ottawa East, responded to this reviewResponded June 17, 2013

Thank you for sharing your experience with us - it's greatly appreciated! Our easily accessible location, complimentary parking and large guest rooms are a few of the features that set us apart from other Ottawa hotels. When you stay with us again, please let us know if you require more coffee amenities and we'll gladly send some to your room. Hope to see you again soon!Jennifer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Stayed here on Marriott points, mostly because even though there were rooms available in the 2 downtown Marriotts they wouldn't let me use my points for those.The hotel is quite new and seems to still have teething trouble. Parking is underground and made difficult by all the conference centre parking. Why aren't the spots near the Marriott elevators marked for use by Marriott guests only?Aaah, the elevators. There are three of them but one was out of service the entire time and I was told by one of the staff that it had been out for quite some time. They had a couple of signs saying that delays should be expected. Look at the photos.Our first morning all elevators were out. There were no staff at each floor - and no sign - telling guests that they were out, so after waiting about 5 minutes I walked down from the 7th floor to get 2 coffees and walked up again with them.This was the first Courtyard I believe I've ever stayed in that did not have free coffee in the morning. The only option is to buy it from the Starbucks, where you also buy breakfast. But don't buy it between 8:00 and 9:30, when another sign - alas, no picture - tells you to expect long lines and delays of 10-20 minutes.The room was certainly large and easy to move around in. The walls were rather bare and could do with a little decoration, but other than that it was fine. The bed was very comfortable and one other good thing was that there were plenty of electrical outlets, so charging 2 laptops, 2 tablets and 2 phones overnight was not a problem.I'm sure things will get better, but this stay left a lot to be desired.

Stayed: June 2013, traveled as a couple

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Ask sonacoach about Courtyard Ottawa East

1 Thank sonacoach

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Jennifer M, Director of Sales at Courtyard Ottawa East, responded to this reviewResponded June 18, 2013

Thank you for taking the time to share your thoughts of your stay with us. The parking is currently shared with our sister property Conference Centre as we have guests at the Conference Centre that stay at our hotel. This offers flexibility for our guests to park where it's most convenient. Recently we did experience some issues with our elevators and acknowledge that this caused frustration for our guests. Our elevators have since been repaired and are back to normal working order. The free coffee you referred to was traditionally a brand standard, but was recently removed as a brand standard. This forced all Courtyards to remove the free coffee for their guests, something hotel owners were not given the choice about. When on property with us, we do suggest that if our guests encounter an issue, they speak with one of our Duty Managers. We would like the opportunity to set things "right" before our guest departs.I do hope you would consider staying with us in the future for a true experience of our Courtyard - I shall reach out to you directly to discuss further.Jennifer

Report response as inappropriateThank you. We appreciate your input.

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

It Pays to Book Direct for the best rates and special Marriott Rewards privileges. Courtyard by Marriott Ottawa East is a brand new hotel, opened in March 2012. We are conveniently located at the corner of the Vanier Parkway and Coventry Rd., just off Hwy. 417 and minutes from downtown Ottawa. We offer complimentary parking and hi-speed internet access. All 397 of our stylish and uncommonly spacious guest rooms offer a mini-fridge, microwave and wet bar. Located on the 15th floor, check out our fitness centre open 24 hours. Enjoy panoramic views of the city from here and in our pool/whirlpool area also on the 15th floor. The Bistro restaurant is open throughout the day serving Starbucks coffee and fresh, healthy options. No matter what your time allows, you'll have options to grab and go or sit and let us serve you. Come and see us! You won't be disappointed!...more less

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