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Store Policies

Welcome to Battleground Games & Hobbies online. We’re glad you’ve decided to “get behind the shield!” and visit us today. By visiting and/or shopping with us, you accept the terms and conditions below. Please be sure to read them carefully. This page last updated April 13, 2015. Thank you!

Your Account

By using battlegroundgames.com, you take responsibility for the safety of your password and using it on battlegroundgames.com. You agree to take responsibility for any activity that takes place under your account or password. Battleground Games & Hobbies does sell products usable by children, but its does not sell to children. We only sell to adults who buy on behalf of children. If you are under 18, you may only use battlegroundgames.com with the consent and overview of a parent or guardian. Battleground Games & Hobbies reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

Articles, Reviews, Comments, E-mail & Other Web site Content

Visitors to battlegroundgames.com may post reviews, comments, and other content; send e-mail; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing on the intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam”. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead our other visitors. Battleground Games & Hobbies reserves the right (but not the obligation) to remove or edit such content, for that or any other reason as we see fit, but does not regularly review all posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Battleground Games & Hobbies a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Battleground Games & Hobbies the right to use the name that you submit in connection with such content, if we so choose. You represent and warrant that you own or otherwise control all the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Battleground Games & Hobbies for all claims resulting from content you supply. Battleground Games & Hobbies has the right but not the obligation to monitor and edit or remove any activity or content. Battleground Games & Hobbies takes no responsibility and assumes no liability for any content posted by you or any third party.

Shipping

All orders will be processed and ship out within 24 – 48 business day hours (Monday thru Friday, excluding Federal holidays) for paid and in-stock items. Please note that delays may occur during extreme weather concerns as delivery will take longer; including shipments coming from Massachusetts or shipments arriving to the destination with weather concerns. All Pre-orders will be shipped on the release date of the product or the following day. All Pre-Order single card purchases may need extra time to ship out. Pre-orders are scheduled on a first paid, first ship basis. Please note that the release dates of products are subject to change by the manufacturers of the product(s) at any time. U.S. shipping destinations include U.S. territories, Puerto Rico, American Samoa, and Guam.

Battlegroundgames.com will calculate your shipping total as accurately as possible according to the weights and destination of the order received. Should any overages or insufficient amounts for the order occur, it will not be refunded to or requested from the customer, unless the incorrect shipping option was selected for the order or the difference was considered by us to be a large amount.

Please note that we will refuse orders requesting to ship to hotels or third party addresses.

U.S. Shipping Methods and Delivery Times

Please note that your order is subject for cancellation should you select the inappropriate shipping method that applies to your order. For example, selecting a “Single Only” shipping method for an order with a booster box order. The following methods for shipping are available for U.S. destinations. For more information with USPS, please feel free to visit at www.usps.com.

P.O. Boxes do not accept UPS or Fed-Ex shipments, please use USPS option..

Delivery times applies after the order has been processed and marked as ‘shipped’. For example: Shipped on 1/1/2015 plus 2 business day service equates to 1/5/2015 delivery date. Delivery times are estimated and not guaranteed. Saturday and Sunday do not count as delivery dates as Monday to Friday is regular business work days. Please feel contact us if you have any questions.

All product purchased from Battleground Games & Hobbies is made based on our contracts with our shippers. This means that the risk of loss and title pass to you when the product is accepted by the shipping carrier.

The exception to this is if the order is paid for by Visa or MasterCard. In that case, the Risk of Loss does not transfer until you have received the product from the shipper.

U.S. Shipping Rates

Shipping rates are automatically calculated and provided in the “Checkout” page “Step 3”. To calculate the shipping rate for an order, please add items to your “Shopping Cart” and go to the “Checkout” page. Fill-in the proper information for “Step 1 and Step 2,” and your shipping rates will appear in “Step 3.”

U.S. Tracking Services

All orders will be notified by e-mail that your order has been completed and shipped. For orders with trackable services, when your order marked as ‘shipped’, you will receive an e-mail with your tracking number and a link to where you can follow your package transit status.

*Please note that delivery times are subject to change depending on your countries customs services. Please expect delays, during holiday seasons and heavy shipping traffic periods. Some packages shipped Priority Mail are delivered as late as 2 months after the ship date.

We highly recommend using USPS Priority Express Mail shipping options for international customers. Customers using Priority Mail should take notice that they are choosing a service without consistent tracking and without insurance. Battleground Games & Hobbies is not responsible for any loss of packages nor tracking of the USPS Priority Mail shipping service.

Your order is subject for cancellation should you select the inappropriate shipping method that is insufficient to your order.

Example, selecting a “Singles Only” shipping method for an order with a booster box order.

International Shipping Rates

Shipping rates are automatically calculated and provided in the “Checkout” page “Step 3”. To calculate the shipping rate for an order, please add items to your “Shopping Cart” and go to the “Checkout” page. Fill-in the proper information for “Step 1 and Step 2,” and your shipping rates will appear in “Step 3.”

International Tracking Services

All orders will be notified by e-mail that your order has been completed and shipped. For orders with trackable services, when your order is shipped, you will receive an e-mail with your tracking number and a link to where you can follow your package status.

International Customs and Duties

All international customers are responsible for any duty and taxes imposed by your country. Customs fees are common when ordering from another country and we have no control over these charges. To find out about your country’s customs policy, please contact your local customs office regarding fees before ordering.

Returns Policy

You may return most new, unopened items sold and fulfilled by Battleground Games & Hobbies within 30 days of delivery for a full refund. If the return is a result of our error (you received an incorrect or defective item, etc.), we will pay the return shipping costs. For all other returns, you will be responsible for shipping charges. If the product is received in altered condition, then it will be treated as a sale of a used item to us, not a return, and your refund/credit will depend on what we would normally pay for that used product (if any).

If you have purchased a factory sealed item that is missing pieces, parts, instructions, etc., please let us know as soon as possible and we will contact the manufacturer to obtain replacements.

Card Singles

We must adhere to a no return policy for card singles due to the constantly fluctuating market, except where the following conditions apply:

1. The card received is not in the selected condition.

2. You have received the incorrect item.

3. You tried to cancel an order, but were unable to before the order was processed and shipped (you must contact us within 24 hours of placing your order for this condition to apply).

For all returns, please contact us within 48 hours of receiving your order. You will need a Return Confirmation prior to sending the item back to us. Please print this confirmation and include it in your return package. Returns must be received by us within seven (7) business days of Return Authorization.

Refunds

Refunds are requested after we receive and process your return. You should expect to receive your refund within 3-7 days once your return package is delivered. This time period includes the time it takes your bank to process our refund request (see below for specific guidelines).

If you pay by:

Your refund will go to:

… time until return is processed:

Credit Card

Credit Card

3-5 business days

Bank Account

Bank Account

Up to 10 business days

Check OR
Money Order

Store Credit Balance
(to request a check, email us)

1 business day

Copyright

All content on this site, such as text, graphics, logos, button icons, images, audio clips, digital clips, digital downloads, data compilations, and software, is property of Battleground Games & Hobbies and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Battleground Games & Hobbies and protected by U.S. and international copyright laws. All software used on this site is the property of Battleground Games & Hobbies or its software suppliers and protected by United States and international copyright laws.

Copyright Problems

Battleground Games & Hobbies respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please visit our Contact Us page.

License & Web Site Access

Battleground Games & Hobbies grants you a limited license to access and make personal use of battlegroundgames.com and not to download (other than page caching) or modify it – or any portion of it – except with the express written consent of Battleground Games & Hobbies. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Battleground Games & Hobbies. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Battleground Games & Hobbies’ website and our affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing Battleground Games & Hobbies’ name or trademarks without the express written consent of Battleground Games & Hobbies. Any unauthorized use terminates the permission or license granted to you by Battleground Games & Hobbies. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the homepage of battlegroundgames.com as long as the link does not portray Battleground Games & Hobbies, its products or its services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Battleground Games & Hobbies logo or other proprietary graphic or trademark as part of the link without express written permission.

Links

Battleground Games & Hobbies may provide links to other Web sites. We do not guarantee anything relating to these Web sites, including their fitness for any particular purpose, nor guarantee their offerings, their honesty or their content.

Disclaimer of Warranties and Limitation of Liability

This site is provided by Battleground Games & Hobbies on an “as is” and “as available” basis. Battleground Games & Hobbies makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, Battleground Games & Hobbies disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Battleground Games & Hobbies does not warrant that this site, its servers, or e-mail sent from Battleground Games & Hobbies are free of viruses or other harmful components. Battleground Games & Hobbies will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.

Certain state laws do not allow limitation on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

Product Descriptions

Battleground Games & Hobbies attempts to be as accurate as possible. However, Battleground Games & Hobbies does not warrant that products descriptions, quantities in stock, prices or other content of this site is accurate, complete, reliable, current or error-free. If a product is offered by Battleground Games & Hobbies and is not as described by the site, your sole remedy is to return it in used condition.

Prices

Price information published in catalogues, bulletins, price lists or on this site is not a definite quotation or offer to sell. All prices are listed in U.S. dollars. Battleground Games & Hobbies cannot confirm the price of an item until you order.

Returned Orders

If an order is returned to us, due to our failure to put an accurate address; because we have instructed you to refuse the order; because we have shipped the wrong items; or because we asked the shipping company to return the order, then Battleground Games & Hobbies is entirely responsible for the shipping charges, both to and from you, the buyer. Otherwise, the shipping costs, both to and from, are your responsibility and any charges made to us will, in turn, be charged to you. We will attempt to contact you for a address confirmation. If we do not hear from you within 72 business hours, your order will be cancelled and refunded to you.

Applicable Law

By visiting battlegroundgames.com, you agree that the laws of the state of Massachusetts, without regard to principles of conflict of laws, will govern these Store Policies and any dispute of any sort that might arise between you and Battleground Games & Hobbies.

Privacy Policy

Battleground Games & Hobbies is committed to protecting your privacy. We only use the information we collect about you to process orders and to provide support and upgrades for our products. We use the information we collect on the site to make shopping at www.battlegroundgames.com as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

What information do we collect? How do we use it?

When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.

How doesBattleground protect customer information?

We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

What about “cookies”?

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. We do not use cookies to collect or store any information about visitors or customers.

Will Battleground disclose the information it collects to outside parties?

Battleground does not sell, trade, or rent your personal information to companies not affiliated with Battleground. Battleground may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Battleground, our users, or others.

Your Consent

By using our Web site, you consent to the collection and use of this information by Battleground Games & Hobbies. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Battleground Games & Hobbies may also provide links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site and Battleground has no control or influence over their policies. Please check the policies of each site you visit for specific information. Battleground Games & Hobbies cannot be held liable for damage or misdoings of other sites linked or otherwise.

If you have any questions about any of the above, please do not hesitate to contact us.