Ocah Custom made baby carriers

Information for Customers with custom slots for sewing 14th January through to the end of February.

Please note these carriers cannot be shipped to any address in the US due to Ocah not yet having the Required CPSIA compliance.

Custom Orders.

The information here will act as a guide that you can refer back to as you work with us through the ordering process for your very own Ocah Wrap Conversion.

This page is only intended to be accessed by those people that have secured a slot and so we ask that you do not share the link to this page with anyone else.

The information here will act as a guide that you can refer back to as you work with us through the ordering process for your very own Ocah Wrap Conversion.

The Order Form:

Now that you have purchased your slot we can get to work.

The link below will take you to our online order form......but wait ! before you fill in the form please make sure you have all the details exactly right. If you need to ask for more information about our carriers or need some advice now is the time to get in touch, email us hello@ocah.co.uk

We work directly from a printed copy of each persons order form and cannot add details from subsequent emails that you might send asking that we make changes.

If you do need to make changes after you have submitted your form we will ask you to start over again and send a new form to us.

We ask you that you submitt your order form and have your wrap at our studio before January 14th, we will not chase you for either of these any late arrivals will be added to the bottom of the schedule for sewing after all other custom orders have been completed.

Sending your wrap to us:

PLEASE ENSURE THAT YOUR WRAP IS WASHED AND IRONED BEFORE YOU SEND IT TO US. If you are having a wrap sent directly from a vendor we will wash and iron your wrap for you, for everyone else there is a fee for washing and ironing wraps as it is time consuming process that causes delays.

If you are sending a wrap to us from within the EU:

Please proceed to send it when you are ready. We try and send emails to confirm your wraps arrival but on busy days in the studio we sometimes forget to get in touch, feel free to email us and check if your wrap has landed if you don't hear from us

If you are sending your wrap to us from outside the EU:

IMPORTANT: If you are shipping a wrap to us from outside of the EU (European Union) you must read the following information. Failure to comply with the following instructions may result in custom fees being applied to your wrap when it arrives in the UK.

We have worked very closely with the UK Customs and Excise Dept of HM Government and the following information is official information provided by the department.

There are 2 Simple Steps to ensuring that you have the correct information on your parcel before you send it to Ocah.

STEP 1:

Please clearly write on your parcel:

“IPR reference: IP/0902/288/14

CPC 60052300

Fabric to be sewn and returned to sender”

Ocah has applied for, and been given permission to use the UK Governments Inward processing Relief (IPR) on all Wraps being sent to Ocah in the UK.

In order are allowed to use IPR we are required to fill out a lot of forms when we receive each a parcel from outside the EU and have to prove that we are returning the wrap to the same address, if we get this wrong we will be fined £2500.

STEP 2:

On the Customs Form that will be attached to the outside of your parcel write the value of your wrap as being worth no more than £15

Let us explain. The customs form is for the use of the UK Custom and Excise department.

The UK customs and Excise Dept add import duty to parcels assuming that they belong to me and that I will retain each wrap sent and so they charge custom fees according to the value of the purchase that they assume I have made. At no point will I own your wrap and so it has no value to me. Of course it doesn’t make sense to state that the wrap is worth £0 as this will simply cause confusion to the Customs department in the UK!

But please do not worry about the value of your wrap should the need arise for you to make a claim for a wrap lost in transit (touch wood this has never happened with any wrap sent to us in over 1000 orders!) Because when you send your wrap to us you should be able to insure your wrap at the Post office for its true value without the need to add this same value to the customs label.

Our Address:

Send your wrap to:

Ocah

4 Hollow Road

Anstey

Leicester

LE77FQ

UK

Confirmation of order details and Payment:

When we are ready to start sewing your Orders we will email your order form back to you for you to check through the details before we start work. Please check your form and reply to our email with 48 hours. Once we have received confirmation that you order details are correct we will then send you an invoice for any outstanding balance of the cost of your carrier or provide you with a refund if the cost is less than you have paid. We do not start work on any carriers that havent been paid for in full.

Shipping you carrier back to you:

When your carrier has been sewn we will upload the pictures on to the Ocah FB page. Your carrier will be quality checked, pressed (ironed) and packed ready for posting. As I work on my own in the studio I am limited to how many trips I can take to the Post Office and so carriers are usually shipped 2-3 times each week.

Becuse we have to physically take your parcel to our local Post office to send it to you we receive only a Paper reciept with a reference number on it. We do not routienly email customers with a shipping reference as matching up a printed postcode on a receipt to a customers Postal or Zip code which we have to trace back to their order form and then getting online to email the information is actually very time consuming. All Parcels do have a tracking number on them and so in the event that a parcel is delayed we can find out where your parcel has been held up in the mail.

Prices:

Our currency is the GBP or Great British Pound,

From June 1st Our Prices for Custom orders are as follows:

Padded Waist Conversion (with Wrap Straps) £87

Clipee Conversion (with Wrap Straps) £104

Ring Waist Conversion (with Wrap Straps) £104

Ocah Full Buckle £154

Reverse Half Buckle (buckle shoulder straps & tie waist £115

Podegi (with Wrap Straps) £79

Customise your order with any of the following :

Duo Straps £28

Harmony Straps £28

Mei Tai style padded Straps £28

Adjustable Sleephood £18

Leg Padding £12

Arm out padding £18

Matching chest strap £15

Pixie Hood £28

Sweatshirt hood £28

Novelty shape Tostitching (eg. Heart shape) £14

Extra topstitching £12

SSC waist £18

Continuous Webbing free waist £18

Matching Keyring £8

P&P within the UK £5.00

Shipping to the US, Canada, Australia, New Zealand, £18.00.

Shipping to All other Countries Postage is charged at the actual cost for your country.

N.B: All wrap scraps are returned with completed carriers.

What next ?

when you receive your WC in the post please take a minute to check that you are happy with your carrier. If there is anything that you are unhappy with now is the time to get in touch with us. Email us at hello@ocah.co.uk

We love to see your Photographs in out Ocah FB Group and on our Ocah FB Page it really makes our day to see you enjoying our work .