Knowledge

We promote the Library as both a virtual and physical learning community.

We embrace our role as collectors and custodians of the intellectual record.

Service

We offer an environment that supports creativity, flexibility, and collaboration.

We develop services to meet the research, teaching and learning needs of our users.

We evolve to meet the changing information environment.

We maintain a comfortable, welcoming and secure place for study, research, work, reflection and interaction.

We provide an environment that is inclusive and diverse.

Communication

We recognise the importance of Library-wide participation.

We reach out to our user communities.

We share information and solicit opinions about library services and resources.

Who uses our services

Our services are provided primarily to JCU students and staff; and to other libraries. Other users include: prospective students and staff; JCU alumni; the community; the University’s partners, and other stakeholders.

What we will do and what we ask you to do

Library and Information Services staff will:

We ask you to:

treat you with courtesy, fairness and respect

provide access to collections and discovery tools to support research, teaching, and learning

provide hospitable physical and virtual environments for study and research

provide a range of spaces for different learning styles

provide timely and accurate services

assist you to find information and use Library services to meet your specific learning and research needs

How we measure our performance

The Library conducts client satisfaction surveys on a regular basis and reports back on actions taken. Our performance is measured against a set of Operating Performance Targets (OPT) monitored by Library management. We also use a comprehensive set of statistics reported to the Council of Australian University Librarians to benchmark our performance against other university libraries.