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Richard, Engineer

Category: Electronics

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Experience: Electronics Engineer

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My Samsung television model no UE43JU 6000KXXU has gone

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My Samsung television model no UE43JU 6000KXXU has gone intoaudioAssistant: How old is your UE43JU?Customer: my Samsung television model no UE43Ju6000KXXU has gone intoAssistant: Does the TV menu work? Do you have the same problem on all sources/inputs?Customer: Sorry its gone into "audio description " mode even though the menu says its offAssistant: How long has this been an issue with your UE43JU? What happened right before this?Customer: Last couple of daysAssistant: Anything else you want the TV Expert to know before I connect you?Customer: we had a message saying an upgrade had been applied

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