Primary Contact - New Tickets

I know this issue seems to have been discussed many times. However, I was wondering if anyone has any workarounds for this issue. Basically, we rely heavily on Organizations in OS Ticket. Each company is defined as an organization with all users underneath. It works perfectly. However, there is usually a person in the organization (operations officer/manager) who would like to get notifications of tickets the users of that organization submit. New tickets. This option does not seem to be available yet in OSTicket and I was wondering how other people are addressing this issue? I suppose we could setup some sort of email server side rule that forwards new tickets to this person outside the scope of OSTicket. We just want the person designated as the "Primary Contact" of an organization to get new tickets.

Thanks...Well, it is possible. Bu this person is really just a regular non IT person who will not be working tickets. She just wants to see new ticket emails to manage things. Actually, I am listed as the account manager as their IT consultant so I need to get those new tickets and forward to my team. So if I change the account manager can I too get those NEW ticket emails?

Thanks very much for your response. We have tried to set it up this way but the initial "New Ticket" email only comes to the Account Manager. The Primary contact can see all the tickets but it is that initial NEW ticket email. The primary contact never receives it with the settings you describe.

The main reason for this is that the Primary Contact does not want her employees opening up all these tickets for support without her knowing about it. For instance, some support requests might not be valid or can be fixed in house. She wants to see that initial ticket to make that determination as to whether or not we should work it.

Thanks for this input...Much appreciated. However, I can not seem to get the email structured properly with variables. I am trying the various variable options but the results of the field is "Array". I have found others with this issue and it appears to have something to do with the fact that the email filter is being triggered before the ticket is created so the variable is null.

So how do I get the email sent with variables exploded to a recipient? For instance, ticket number, person creating it, content, etc.