Manage service activities for all your healthcare assets

Proper management of service activities across your multiple imaging systems and software is critical, yet challenging. You need one place to manage your assets. With our Customer Services Portal all of the moving pieces of your imaging inventory just got easier.

At a quick glance you can determine an asset’s status by modality, contract, and location. Easily enter new work orders and track current and historic service data without disrupting your workflow. View reports, contract details, and inventory lists, anytime you want, 24/7. And it comes with every Philips Equipment.

Watch the customer services portal demo and see how to streamline workflow, view contracts and gain detailed reporting virtually anytime, and from anywhere.

Convenient access
Now you can manage your Philips healthcare equipment and informatics software in one place

Total service case management
Create new service cases, check the status of existing cases and view all service activities at a glance

View your contracts
All your contracts, all in one place with up to the minute details

Understanding your needs, designed for you
Based on customer feedback each release of the Services Portal delivers opportunities for even greater control over system uptime and productivity.

Always there, always on
Available 24/7, regardless of where you are located, the Services Portal helps you to see which of your organization’s assets are up and running – or order service for one that's not.

The Service Portal is a tool that extends the communication with Philips. We see it as a tool to get rid of time wasting procedures. It improves the information flow and it helps getting data from service."

Frequently Asked Questions

General questions about the Philips Customer Services Portal

What is the Philips Customer Services Portal?

Proper management of service activities across your various imaging systems and software is critical, yet challenging. Philips Customer Services Portal makes life easier by giving you one place from which to manage your assets.

Always there, always on

Available 24/7, regardless of where you are located, the Customer Services Portal helps you to see which of your organization’s assets are up and running – or to order service for those that are not.

To truly understand your needs and provide the best response, we sought your advice. Based upon your feedback, each subsequent Customer Services Portal release will present new opportunities for even greater control over system uptime and productivity via online coordination.

The Customer Services Portal structure

Since your Healthcare facility can consist of multiple locations, departments etc., Philips Healthcare creates Accounts in its Event Management System to group the assets (medical devices).

To make sure all dedicated accounts are visible in the Customer Services Portal for our customer we have created a Parent account to which these related accounts are assigned.

• Customer Portal User (CPU): a user that has access to the Customer Services Portal. The CPU can see the accounts of the Customer Services Portal Parent account that are assigned to this account.

• Customer Portal Manager (CPM): this user has the same functionality as a CPU, in addition the CPM is also able to handle user management for this parent account: create new CPUs, change account assignment and disable accounts.

Related services

PerformanceBridge is an integrated, scalable portfolio of services, tools and support enabling hospital departments to improve their performance and build a program for continuous improvement over time.

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