"Rooms need updates. Bath room sink drain not working. Mold on ceiling . Very old showers/ mirrors paint off frame cracks in ceiling . Fan just shook like crazy and was loud. Came to fix it twice still was not fixed. Patio door would not lock it was broke came twice still broke. Room stayed very clean so we dealt with it. One waitress at the main pool. Very slow we really needed to get our own drinks. Weather was nice every day so I guess we looked passed allot of the issues. Staff was very freindly and helpful. Shows were staffed by the same crew that works around the resort . You can tell not much goes into shows. The staff that organize's activities at the main pool were outstanding. So overall yes we would go back. "

"We returned from our trip last week and I had to take the time to write a review. We had a BLAST ! This resort was clean and everyone was very friendly . The food was amazing. The only request was to start the nightly beach parties at 10pm instead of 11. But other than that this place was awesome. We will be back. Thank you for an awesome time. "

"Excellent! Great food, kind people at the hotel ! The hotel is very clean and the resort. Love the entire experience."

Jjacg from Tampa, Fl
BookIt.com Verified Traveler

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Posted: Wed, Aug 13, 2014

"The photos seen here are what the resort really look like. We love the place, food was great, friendly staff. overall very satisfied with our stay. At first we were worried because of all the negative reviews, but we went anyway, and we sure glad we did. We had a blast! *:)"

"I just came back from our stay and I am neither here or there about the hotel. Let's start with the check in process. One thing you will notice is that the front lobby has no a/c meaning if you have a long line ahead of you be prepared to sweat! Usual check out time on average was between 30-45 minutes. The buffet food was good in some cases great! so this is a huge plus. The restaurant food from what I was able to reserve given you have to make reservation 24hrs ahead of time and make sure you make them bright and early (no later than 8 a.m) or all the reservations will be take up by the hotels Circle One Customer (their version of VIP). was good but not great. It lacked choices and taste. The rooms are what you would expect however the elevators and the stairwells need some serious upkeep. The pool area is bland. There is no entertainment value. The beach area is dirty To much seaweed and debris to enter the shallow water. The bars extremely dirty. The bar in the sports bar smelled like vomit and so did the bar in the pool area. The only bar that was decent was the swinging bar but that was way below any dive bar standards. The staff overall was friendly. You will come across a few non friendly staff members but they will be the exception not the rule. The Spa was great, excellent service and a great value. In all given the whole experience the hotel is what it is rated a 3.5/5. I would recommend staying but only for a bargain."

Blue Bay Grand Esmeralda Resort and Spa - All-Inclusive

This 4-star beachfront resort and spa is located in the Riviera Maya, only a 45 minute drive from the Cancun Airport. The entire family will love this resort, which is just 10 minutes from Playa del Carmen and the ferry dock to Cozumel. Upscale, modern all-inclusive resort featuring nine restaurants, three pools with a total area of 9,022ft, a world-class gym, and one of the largest spa facilities in the Riviera Maya with 8,200ft! Read More About Blue Bay Grand Esmeralda Resort and Spa - All-Inclusive

Amazing Location for an Unforgettable ExperienceThe Blue Bay Grand Esmeralda is located in the diverse ecosystem of the Mayan Coastline. This area has a limestone formation and maritime grass as well as native mangrove trees throughout the property. The reefs are structures of formed corals attracted by the quiet and warm waters of the Caribbean where a diversity of fish, sea turtles, conch, lobsters and crabs have their habitats throughout the mangroves. The beach has formed and continues to accumulate sand thanks to the variety of plants which help to retain the sand and dunes.

The property is very spacious and nature is continually respected in the design of this lovely resort. Deluxe Rooms and One Bedroom Suites with special amenities distributed in two 2-3 story buildings, each with an elevator. There are 986 spacious and luxurious rooms with dedicated concierge in each room block, elegantly furnished, well lit and finely decorated, with a terrace to relax and bask in a comfortable ambiance. All the rooms have high-tech amenities such as touch-tone entry and flat-screen TVs. Also standard are wide closets, minibar replenished throughout your stay, digital safety box, telephone, air conditioning, ceiling fan, coffee maker, iron and ironing board, alarm clock, internet access, comfortable bathrooms with bathtub and/or shower and hair dryer. Plus Free Wi-Fi in lobby and room area provided for one device, for two devices or more extra charges may apply.

Elegant Room AccommodationsBlueBay Grand Esmeralda offers 979 deluxe air-conditioned rooms and suites, spacious and handsomely decorated with an elegant hint of the old Mayan village with colorful tropical details, spread out in eight 2 and 3 story buildings.

All Deluxe Rooms include either one king bed or two double beds and a full bathroom. Also included is a mini bar with water, beer and soft drinks. Other features include a hair dryer, vanity mirror, air conditioning, digital safe, flat screen satellite TV with pay-per-view channels, telephone, fan, coffee machine, iron/ironing board, clock radio and alarm clock and a balcony or terrace

All Suites include a king bed, full bathroom with hair dryer, vanity mirror, air conditioning, digital safe, mini bar (with water, beer and soft drinks free of charge), flat screen TV, satellite TV, pay-per-view channels, telephone, fan, coffee machine, iron and ironing board, clock radio, alarm clock, and a living room that includes a sofa bed, dining area and an additional full bathroom. Suites with a balcony and outside Jacuzzi, located on the 2nd and 3rd floor. Suites with a terrace and direct access to an outdoor pool, located on the ground floor. Suites with a balcony or terrace, located on the 2nd, 3rd and 4th floor.

DiningBlueBay Grand Esmeralda offers a wide selection of restaurants where you can taste the best meals. If you want to make a previous reservation in the specialty restaurants please feel free to contact the BlueBay Grand Esmeralda concierge service email at: concierge.esmeralda@bluebayresorts.com.

Festival Restaurant - Dinner buffet service with international and thematic dinners. Dress code is casual, reservations are not required.Jaal-Ha Restaurant - International buffet open for breakfast and lunch. Located near the Beach. There is no dress code, reservations are not required.Don Isi Restaurant - Mexican cuisine a la carte for dinner. Located in the specialty restaurants area. Dress code is casual elegance, reservations are not required.Il cuore Di RossiRestaurant - Serving a la carte Italian Cuisine. Located in the specialty restaurants area. Dress code is casual elegance, reservations are required.Restaurant L Atelier - French show cooking cuisine, serving a la carte for dinner. Located in the specialty restaurants area. Dress code is casual elegance, reservations are required.El Pescador Restaurant - Seafood a la carte specialties near the beach. Dress code is casual, reservations are required.Steak House Restaurant - Fine steak cuts and other a la carte specialties, near the beach. Dress code is casual, reservations are required. Asian Restaurant - Oriental fusion food and other Asian a la carte specialties. Located behind the Spa and near the swimming pool. Dress code is casual elegance, reservations are required.

Bars and LoungesEnjoy your preferred drink in any of the resort lounges and bars, in the beach, in the swimming pool or in your own room... discover the exclusive 24-hour all-inclusive service.

SpaThe most modern and advanced facilities benefiting from a luxurious, modern environment. Both hotel guests and visitors will have the opportunity to relax and enjoy the many benefits of the water. The range offers a wide selection of services such as: hydrotherapy, facials, body treatments, therapies, packages and treatments, all designed to meet each and every one of your needs and above all to provide you with the results that you expect and deserve. Each service includes a broad explanation guided by professional therapists, to attain absolute well-being of the body, mind and spirit, where attention to detail and high quality of service are just some of the resorts priorities. Enjoy the thermal bath circuit Labyrinth of Sensations, consisting of footbath, active pool, vapor, sauna, Scottish shower, plunge pool, thermal pool and relaxation area.

WeddingsBlue Bay Grand Esmeralda captures visitors with its soft sand beaches, top level attention and the lush natural environment that surrounds it. If this seems the perfect setting for your dream wedding, allow the experts to create an extraordinary event for your special day. Exchange vows in the gardens or right on the beach. Enjoy a great party in an elegant salon. Host an intimate rehearsal dinner in the pleasant shore of the Caribbean Sea. The versatile dining rooms and terraces can be adapted for celebrations of between two and three hundred people. The staff will guarantee you that every attraction, sound and flavor is carefully chosen to reflect your individuality. For information please contact the BookIt.com groups department at groups@bookit.com.

"Rooms need updates. Bath room sink drain not working. Mold on ceiling . Very old showers/ mirrors paint off frame cracks in ceiling . Fan just shook like crazy and was loud. Came to fix it twice still was not fixed. Patio door would not lock it was broke came twice still broke. Room stayed very clean so we dealt with it. One waitress at the main pool. Very slow we really needed to get our own drinks. Weather was nice every day so I guess we looked passed allot of the issues. Staff was very freindly and helpful. Shows were staffed by the same crew that works around the resort . You can tell not much goes into shows. The staff that organize's activities at the main pool were outstanding. So overall yes we would go back. "

Posted: Wed, Mar 25, 2015

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Audrey Fischbein from Bow, Nh

"We returned from our trip last week and I had to take the time to write a review. We had a BLAST ! This resort was clean and everyone was very friendly . The food was amazing. The only request was to start the nightly beach parties at 10pm instead of 11. But other than that this place was awesome. We will be back. Thank you for an awesome time. "

Posted: Thu, Feb 26, 2015

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If from H, Pa

"This hotel is beautiful and clean but the staff is very unfriendly and some are down right rude. This is not true of everyone, but the majority! The worst is the restaurant seating staff who don't allow large groups to move tables to sit together or tell you that you all must order the same dish if you wish to dine together, even when the restaurant is nearly empty! nnOver new years celebration there was nothing open by the buffet and we were limited to 2 hours and for the table and 1 hour to access the buffet! No one told of of this beforehand. This is over new year for a large group! We had time to grab a salad before they closed the buffet altogether. Some other people we met told us they were turned away, because they got there they same day and didn't get a chance to make reservations in the morning! There were no other places open for food that night. nnThe resort has houses near the beach and further away. The outside of the further away houses smells of ba odour. There is a tram running to and from the beach but they wont stop along they way, only at designated stops.nnWhen we requested bag transfer to the lobby, they gave us a time the would be there, but no one showed up.nnThough it says in-room internet; The internet in rooms does not work. They only allow you to connect one device and you can't transfer the connection to another, you have to pay. nnOverall the resort was nice in decor and maintenance but needs a complete replacement of staff and management, mostly management! nnThe beach at this resort is not nice, no blue-green water, just gray. However this is just the location of it, nnThey also have a weird practice of dumping all the unfinished drinks on the sand which makes the sand dirty. nn"

"My wife and I stayed in the hotel from 4/12/14 to 14/12/14. We go to Caribbean every year because we love swimming in the ocean. So what hit us off-the-bat was absence of the beach in terms of swimming capability. The water line is defined by sandbags, the bottom is not your soft white and fine sand as you could expect but sharp rocks and clay, seems like construction debris. If you try to avoid getting your ankles broken and attempt swimming you'll find that swimming area is knee-to-waist deep so watch your knees and foots. Water itself is remarkable. Due to clay bottom it is yellow and muddy almost all the time unless the ocean was still the day before. Do not be fooled by official photos. There are though several swimming pools so if you don't care much about the ocean you should be good. Territory itself is big and well maintained and has some wild life as raccoons, iguanas, coatis and even deer. Wifi all-over is also a nice touch. nCheck-in took about 45 min that is much longer than it usually takes. The room was clean but had some strong chemical smell that we were able to get rid of in several days by keeping the balcony door open. Gym is tiny room with some dumbbells and a couple of treadmills, entertainment is quite mediocre. We made reservation in Italian and Mexican restaurants, in both food was terrible, fortunately both buffets serve decent food so we didn't go into bed hungry. "Festival... is noticeably better than "Jaal-Ha.... We didn't have a chance to make reservation at Italian restaurant. nNow about All-inclusive status. Obviously Grand Esmeralda has its own interpretation of this term. If you see "non-motorized water sports... in the All-inclusive list and later find two catamarans on the beach you probably think you don't have to pay for them. Wrong. One, a little bit smaller, is free, the second - $15 for half-an-hour. All right, you take free one and enjoy half-hour limit ride. After lunch having seen that nobody using it you decide to repeat the fun just to learn the second ride is $15. It's not that huge money but the very fact you're being squeezed is rather upsetting. You guessed correctly: no receipts. Windsurfing is also in the list. What they mean is beaten-up last century relic. When I asked if they have something rideable the answer was "yes.... $65 an hour. nAnd final topic: customer service. nCertainly, if you like swimming in the pool, basking in the sun, watching Mother Nature Grand Esmeralda might probably be good place for you. Until some problem comes up. nAs for us this trip was definitely the worst Caribbean vacation ever. And the first one when we were looking forward to return from sunny warm Mexico to cold, damp NY. n"

Posted: Wed, Jan 07, 2015

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Stephanie from Columbus, Ohio

"I do not recommend this resort. I have been to several all inclusives, and this was the worst. Check in took a very long time and was done with almost 20 people standing at the counter as the front desk person shouted instructions to all of us. There was no personal welcome. We were taken to our first room, which was unacceptable. Very strong mildew smell (I understand some is to be expected because of climate) but this was disgusting. Visible mold on bathroom ceiling and opened half drank beer in mini bar. After immediately demanding a different room we were happier. The resort is so spread out you either walk quite a distance in the heat, or wait for the golf cart that circles the resort to pick you up. The main buffet restaurant is not air conditioned, be prepared to sweat during breakfast and lunch. We were there for 7 days and I never saw one waiter for pool service, and there was never any wait service on the beach. Both of which are advertised. The bars at the pool smelled disgusting,. Only bottom shelf liquor was available. Customer service at these bars was awful as well. In addition, this was the first resort I've been where they never use fresh fruit to make drinks. All fruity drinks were made using concentrate. Both bars were supposed to open at 10 am, but would open around 11am if you were lucky. The beach was not a beach, but more of a sea weed yard. The beach was very small, and completely covered in seaweed. There were workers trying to scoop it up in the mornings, but it never made a difference. Not fun for my 9 and 10 year olds! No seashells to gather either. This was also the first resort that had NO activities or entertainment in the evenings. That was pretty boring. They say they have a kids center, but it's more geared toward 5 year olds and younger, and you have to get up early to sign them up everyday. The restaurants that required reservations had great food, but you have to make reservations on a daily basis and early too! Customer service was awful. As we checked out, we turned our towel cards in to the towel desk at the pool. Needless to say, I was angry. Our transportation to the airport had already arrived and had to wait while I got these cards from one desk to another. I may have said a few 'choice words' at that time because they were so incredibly unhelpful. The towels are old blue terry cloth towels anyway. I do not recommend this place at all. Not good for families or couples!"

Posted: Wed, Oct 08, 2014

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Lissette Valerio from Jamaica, New York

"Excellent! Great food, kind people at the hotel ! The hotel is very clean and the resort. Love the entire experience."

Posted: Tue, Oct 07, 2014

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Jjacg from Tampa, Fl

"The photos seen here are what the resort really look like. We love the place, food was great, friendly staff. overall very satisfied with our stay. At first we were worried because of all the negative reviews, but we went anyway, and we sure glad we did. We had a blast! *:)"

Posted: Wed, Aug 13, 2014

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Hank from Los Angeles, Ca

"I just came back from our stay and I am neither here or there about the hotel. Let's start with the check in process. One thing you will notice is that the front lobby has no a/c meaning if you have a long line ahead of you be prepared to sweat! Usual check out time on average was between 30-45 minutes. The buffet food was good in some cases great! so this is a huge plus. The restaurant food from what I was able to reserve given you have to make reservation 24hrs ahead of time and make sure you make them bright and early (no later than 8 a.m) or all the reservations will be take up by the hotels Circle One Customer (their version of VIP). was good but not great. It lacked choices and taste. The rooms are what you would expect however the elevators and the stairwells need some serious upkeep. The pool area is bland. There is no entertainment value. The beach area is dirty To much seaweed and debris to enter the shallow water. The bars extremely dirty. The bar in the sports bar smelled like vomit and so did the bar in the pool area. The only bar that was decent was the swinging bar but that was way below any dive bar standards. The staff overall was friendly. You will come across a few non friendly staff members but they will be the exception not the rule. The Spa was great, excellent service and a great value. In all given the whole experience the hotel is what it is rated a 3.5/5. I would recommend staying but only for a bargain."

Posted: Wed, Aug 13, 2014

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Albert from Temecula, Ca

"The check-in staff at front desk were not helpful at all. we arrivea at 9:00 P.M. and the clerk did not even tell us how to get to our rooms- this is not due to a language barrier as I am a spanish speaker this was due to lack of concern from the clerk- no complemantary drinks at check-in, room service requires a $10.00 USD fee. I booked all inclusive so i guess it is not. mini bar in room was poor- a small fridge that did not keep anything cold. the rest of the staff were great and went out of the way to help out. very little activities and poorly planned outdoor/pool activities. The food was great the entire stay but the main failure was during check in as the staff there did not properly brief guests on attire, directions to rooms, restaurants etc. everyday you have to hunt for chairs to sit at poolside since people claim thier chairs with their towel but are not using them. we saw some couples claim chairs in the shade and in the sun for the whole day. overall would not recommend as the resort did not make us feel speacial at all. i had to ask for bath towels everyday- maid never left enough for the amount of people in the rooom."

Posted: Tue, Jul 29, 2014

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Gentiana from New Jersey

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Our vacation experience at this hotel was horrible. The hotel was built on a mangler- Mangrove as we were told by the personnel when we asked them why the water was dirty and dark almost black! there were sand bags everywhere, very dirty! we took trips to playa del carmen several times at a huge separate cost to us because you simply could not swim at their beach. nnover all BADDDD experience with this hotel."

Posted: Thu, Jul 17, 2014

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Caroline from Richmond, Texas

"This is a horrible hotel. It should not be rated 4 stars. Staff was very rude. The pool was dirty, ocean/ beach was horrible. Sand bags everywhere and very dirty. Our ice machine did not work, no wifi as stated in the description, no ac for part of our stay. No water for two days in our hotel room. Overall very bad experience. This was a horrible vacation for my family. DO NOT STAY HERE!!!!!"

Posted: Tue, Jul 15, 2014

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Hootgirl from Wilder, Kentucky

"I have been to Mexico a ton, never seen such a dump! Waste of money. Definitely not a 4 star. No air conditioning, no bell hops, you walk a ton to everything. Food is not that great. Way over priced for what you get. Never been to a place that just doesn't care. Really far out there. Silly to attempt this place when nicer places and better value elsewhere. "

Posted: Fri, Jun 27, 2014

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Lanette from Nj

"This was the worst resort I had ever stayed at. I would give this resort at most 2.5 stars. From the time we got there to the time we left nothing but problems. We ran into a couple who stated they couldn't wait to leave this resort! Again stay away Blue bay should not be in operation.
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Posted: Tue, Jun 17, 2014

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Tatyana from Staten Island, Ny

"I love coming to Cancun for my yearly vacation with my family. This was our second trip and it was wonderful. Such a beautiful hotel, very clean and room service was incredible. Many restaurants, themed and beautiful. Several pools and nightly entertainment. Staff was very friendly and there are adorable little carts that come around every 10 minutes around the hotel and can drop you off where you want to go. It was a very large resort and very tropical."

Posted: Thu, Jun 05, 2014

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Mirela Matijevic from Chicago, Il

"Staff was annoyed more than half the time when approached. Constantly heard complaints from guests in the lobby area. There is no difference between VIP Concierge and Front Desk. Pools were not clean. Spa pools were not clean. The beach was small and had sand bags everywhere. Not to mention the water was not clean. There was 2 people in the water at the most. Food was alright. It was edible, but it seemed like it was just thrown together. The room was nothing special for a 'deluxe gold partial ocean view room'. The building seemed run down, with unfinished construction (it seems like). The elevator in the building was unfinished it seemed like. On our last day, we scheduled a bell boy pick up at our building at 4:15 am and they were 25 mins late. The BD Travel transportation van was waiting for us that whole time in the lobby. The front desk person would not send someone for the longest time, even after 5 calls. We were just annoyed. I've stayed at better hotels in Cancun for way less. This is over priced and these photos are not what it looks like. I'm sorry, but that's the truth. "

Posted: Wed, May 28, 2014

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Deloris from Shiloh, Il

"Hi I am writing this letter in reference to a trip i took on April 17-20 for my 12 yr. anniversary. Sorry to say this but I have never had such a bad experience with a trip from Funjet till now. I did a mystery deal, which is suppose to be a 4 star hotel in which is more like a 2-3 star from the service and the first room I received. The room had bugs everywhere and they told me they would spray it and it will be ready for me later on in the night. To say I arrived there at 11am and check in wasn't until 3pm. I got key to this room at 240pm. I had to threaten to call Funjet personally before they gave me another room. The building had mold and mildew smell coming out of the building when you arrived at the front entrance. The room had a more stronger odor of it. It was mold around the fixtures in the bathroom with more flying bugs and mosquito's. I couldn't do the bugs or the smell and tell me i can sleep in there after they spray bug chemicals in it. The food service and food was horrible. The drinks were so watered down my husband drank a whole bottle of Martel and he felt nothing it was so weak. There was one lady that harassed us for 2 days about buying in to something, even called our room 3 times in one day to see if we wanted it. The beach is too far from all your other rooms and the buffet but they have a shuttle that runs every 20-30 min. I was looking for something that was adult only, this was full of kids and crying babies. They have some rude people there. Called for room service at night and they didn't want to serve us they had an attitude. I have never been treated so bad on vacation before and this was my first time to Mexico. I paid a pretty good amount of money for a romantic trip and got a sight for sore eyes I wanted to cry because it was my anniversary and i got a lemon hotel for the price i paid. This hotel isn't worth to be called a 4 star hotel with all the problems they have. There are so many I cant put them all in this one email. I wish there is something that ca be done about my unhappy trip. Also the Lomus Rep that was at the hotel was not very helpful he was familiar with too much of anything we asked him about and had to call in to get our information for our return trip he wasnt prepared for us and you could never find him at the desk throughout the day. I love doing my trips with my agent and she does a lot of Funjet trips with her clients. But you need to take this hotel off your deals as a 4 star or you will have a lot of unhappy couples without kids. I look forward to hearing from someone on this matter. One unhappy traveler who had a disappointing anniversary trip"

Posted: Fri, Apr 25, 2014

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Zhanna Sviridyuk from Spencerport, Ny

"we go to Cancun every year, because we like the weather and the previous hotels were all good. This hotel was over crowded, no compassion or hospitality. Service sucks. we had to bring our luggage out ourselves, past at least 15 employees and no one bothered to ask if we needed help. I had a 6 year old pulling his luggage and no one cared. but because we were late checking out by 1 hr there were sure to charge us a late fee. Food was mediocre. I watched how they wash the glasses, in the dirty tub of water, without rinsing. Did not want to drink from those glasses for the rest of the stay. I would recommend drinking from bottled water or bring your own water bottles or containers. Just because of this experience, I don't think we will be going to Cancun again. "

Posted: Sun, Apr 13, 2014

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Lillian Lowry from Edmonton, Alberta

"When we got to our room, I went to wash my hands and found the sink completely plugged, HOW can you clean a bathroom without noticing that the sink is plugged ! On the ad they call this hotel 'Upscale' don't think so .....the place looked bad. And the drinks really weren't that good, I suspect very much watered down....the beach was terrible, dirty needs to be cleaned up .... Front desk people should learn to speak a little English so for the most part not helpful .... the pool was was nice, not much bar service through think there was just 2 girls working the whole pool so didn't see her much ....all in all the maids were great the room was cleaned everyday and the fridge was stocked .... But I will not return ...."

Posted: Sat, Feb 15, 2014

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Tanja from Estes Park, Co

"My husband and I stayed here for 6 nights and were very happy with everything! It is in a great location, and offers everything we were looking for.
The beach was beautiful with plenty of room for everyone.
We loved the buffet and the restaurants were also very good. So much variety we didn't really get tired of the food :)
The staff were very friendly and helpful, we had no issues with them at all. Check in was smooth and quick.
We only went on one adventure to go snorkeling, very cool place but be warned, if you have a beard/mustache snorkeling will not be very fun! Other than that it was amazing.
Our transportation to and from the airport was easy and convenient. We are very pleased with book it and also the BD travel guys they use for transportation.
They have a great gift shop there and the pool is really fun too!
Would definitely come back and recommend it to friends! Great price for a great time!"

Posted: Wed, Jan 29, 2014

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A Recent Traveler

"Holiday from dec 26- jan 3nwas there 4 years ago want a change in staff , maids were friendly and most bar tenders were also but sports bar had the rudest female working there never made eye contact with any one and not pleasant . Front desk were extremely rude and not helpful . Most of the meals in the a la carte were good . Nightly shows were ok need a disco within the building . Beach was dirty and water murky they need to take care of the beach . Air Transit needs to hire representiventhat know what they are doing in the resort Julie was out to lunch and not helpful . Thank goodness we went with friends and had a great time don't think I would ever recommend this resort to anyone . "

Posted: Sat, Jan 18, 2014

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Michele Bissett from Victoria, Bc

"Wish we would have paid more attention to the reviews. The lobby lead us to believe this was a nice resort. They offer golf cart rides to the different buildings for a reason.... It is a long way from the lobby/restaurant buildings to the rooms and pool. First impression of our hotel building was it was a bit shabby. Then we walked into the tiny elevator... The floor was broken splintered rotting plywood. The hallway was dark and dingy and felt dirty. There were decorative panels on the wall, some were missing hooks and were hanging haphazardly. The hallway floor was rough uneven cement. When the maids rolled their carts out at 8:00 am it was really really loud. The hallway ceiling was gross. There were holes in the ceiling with dripping plaster literally hanging from the gaping holes and it looked like they were covered in black mold. My husband got stuck in the elevator for over half an hour. The hand held shower looked moldy and the towel rack was covered in rust. My kids cut their feet on the broken tiles in the pool and the narrow beach was covered in seaweed.
However a holiday is what you make it. The staff for the most part were great , food was good and the swing bar at night around the pool was fun. Carlos the bartender is a keeper. But we will never go back. This is a shabby old dirty resort.
"

Posted: Sun, Dec 22, 2013

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Would Return or Recommend?No

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Jim from Deadwood, South Dakota

"This was our first time to Cancun so I don't have much to compare it to. The room was very nice But the fridge did not worrk so we kept our water in a waste basket full of ice to keep it cold . The air conditioner did not work very well as the room was at about 80 degrees all the time. One night the water did not work for about 1 hour and then when it did start to work it came out black.(uck) We went to the timeshare program and after saying no they send in a second team and we said no and they send in a third guy. It took almost 2 hours to get out of there. One night we caught the shuttle back to our room and it was raining the shuttle was having trouble and I had to push it to get it going. On the good side the staff was very nice and the food and drink were good. We had a good time relaxing by the sea and pool. I was startled one night when going for Ice encountered a Raccoon coming down the hall ,but I have them at home."

Posted: Wed, Nov 20, 2013

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Would Return or Recommend?No

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Julia from Boston, Ma

"The food was good, but you had to be up at 7am in order to get a reservation at the restaurants otherwise you'd have to go to the buffet for every meal., The room was cleaned daily and was kept nicely, except they called you everyday to see if you changed your mind and wanted to go to the timeshare presentation which was very annoying. They didn't usually refill the mini-bar and if you call for room service they charge you extra for it, so if you want to drink you need to stay at the bar areas all day. The pool service wasn't bad but they didn't come around very often- more than likely because there was only 2 people serving the entire pool area. The pool itself was huge and nice. The beach was nice-very narrow but it wasn't bad. it didn't take long to get there from the airport."

Posted: Sun, Nov 03, 2013

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Would Return or Recommend?No

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Donald V. Schultz from Green Valley, Az

"We almost cancelled this trip because of some bad reviews. We were glad we did not. Some of the statements negatively presented have some merit, but one size does not fit all. The resort is very large with multiple buildings and room sites. They provide shuttle service which is quite good and will accomodate special handicap needs with personalized shuttle from your hotel to restaurants etc. Rooms are spacious and clean and the staff overly accomodating. If you don't like to walk a little, this may not be for you. We enjoyed 'being' in the jungle and made friends with many Coat and saw two deer. I would way the reviews and remember not everyone can be satisfied no matter what is provided. I would certainly consider this property for your stay."

Posted: Tue, Oct 08, 2013

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Would Return or Recommend?Yes

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Sandra from Brooklyn, New York

"We stayed at Blue Bay for the first time from 9/24 to 9/27/13. Our experience overall was good.

Pros
1. appearance of resort
2. very well kept grounds
3 trolley service throughout resort
4. food at the French, Asian,Italian a la cart restaurants good, staff is very efficient and cater to your needs
5. Each building has its own Corceige service
6.check- in and check- out smooth ( cocktail greeting on arrival)
7. upon arrival they educated us on different excursions, trips to Cozumel and Playa del Carmen
8. for the most part staff is friendly
9.life guards are well trained and helped me with a wound, I sustained off the resort grounds. The life guard came to my room and cleaned and bandaged my food laceration. Medical services were out of supplies so they directed me to the life guards which saved the day.
FYI ; medical services are not directly employed by Blue Bay, but the lifeguards are
10. spa is wonderful
11. gym is nice size very clean, adequate equipment.

Cons
1. TV remote did not work ( reported on two occasions, staff came to replace it but it still didn't work)
2. reservations to the a la carte eateries are very strict and must be made 24hrs in advance or by 3pm the day of. We got to the resort at 4pm but emailed concierge services with a reservation 48hrs in advance via email and it was not honored. After much protest we were accommodated by the front desk.
3. entertainment in the sports bar at night was horrible
4. Very quiet throughout the resort, their should be music playing throughout the resort to contribute to a festive atmosphere."

Posted: Sat, Sep 28, 2013

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Would Return or Recommend?Yes

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Cheurfa from Coppell, Tx

"The front photos of the hotel must have been taken years ago when then beach was still a beach, because now it is just a piece of dirty sand as large as 5 meters at the largest... It shows how the beaches are eaten by all those hotels who do not care of it at all."

Posted: Mon, Sep 16, 2013

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Beth from East Elmhurst, Ny

"We went to this hotel and when we arrived we were taken back by how nice it was and loved our room with ocean view when we first walked in. That did not last long at all! One after another, everything in the room turned out to be broken, including but not limited to our refrigerator, telephone, shower rack was filthy with rust, sliding glass door handle fell off in my hand when I tried to close the balcony door and there went the lock along with it (mind you we were staying on the first floor). The topper was that our room was totally infested with mosquitoes and when we woke up, we had welts all over us. We had to ask them to fumigate our room on a daily basis and ask that the maid not clean with the door open. As soon as you open the door to the outside hallway, the mosquitoes swarm back into your room. Apparently, we were not the only ones with this problem, we saw people walking around that looked like they had chicken pox! The beach looks nice from afar but when you walk up to the water, it is extremely murky and I could not bring myself to even put my feet in. What a shame and disappointment! We talked to others who stayed in different hotels and they did not have this problem. It seems to be in this area only.

The pools were nice, the restaurants decent and most of the staff were friendly. Unfortunately the room put a bit of a damper on our stay. If they could keep up with their maintenance, get rid of the mosquitoes and do something about the murky water, this place would be pretty great. It's a shame they can't seem to get this together!"

Posted: Sat, Sep 14, 2013

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Beata from Nyc, Ny

"This was my SIXTH visit to Mexico (various locations/resorts), and by far the most disappointing!

While this may be a good 'starter' resort for people who are new to vacations, if you have indeed experienced a true vacation previously, you will be left rather disappointed, or maybe even angry.

THE GOOD: Check-in/out process was swift (See my note below about the WIFI under THE BAD); bathroom - large and comfortable with double vanity; pool area - well kept with sufficient number of chairs. Spa facilities are very nice, although, see my note under THE UGLY. Staff seemed very friendly.

THE BAD: At check-in I was told I can get a free one day pass for wifi, and would have to purchase an additional access codes at $2 a day. So I did. It appears that the free access did not expire so I paid an addl $6 for nothing. The drinks barely had any alcohol in them, you had to specifically ask for extra liquor. The resort has areas of swampy stench to it. If you walk fast, you can hold your breath through it till you pass it. The beach was indeed very disappointing. There's a lot of beach erosion, hence you see the sand bags, but the non-stop breeze feels great; making the heat much more tolerable than at the pool.

THE UGLY: The food was tasteless, and mostly totally overcooked rendering it hard and dry. The buffet selection was not as diverse or tasty as in other resorts I previously stayed, but sadly, it was still better than their specialty restaurants. Can't emphasize enough, how bad the food tasted. Pasta al dente at the Italian restaurant was hard to chew. The burrito in the Mexican restaurant had no rice in it (REALLY?!?!?!!?), and nothing had any discernible flavor. "

Posted: Mon, Sep 02, 2013

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Would Return or Recommend?No

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Charles from New York, Ny

"Food was excellent. Rooms, pool, facilities very neat and clean. The beer was horrible. The hotel reception staff are very rude. Management has to do something about, I heard many families complaining about the same problem.
The concierge and the restaurants staff was very courteous.
Overall experience was pleasant."

Posted: Sun, Sep 01, 2013

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Would Return or Recommend?Yes

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Tammy from Calgary, Ab

"We stayed in this hotel last year and had a great experience so we choose to stay again this year with our children. We love the resort and the restaurant options. The staff was friendly. The only thing that made me frustrated was the fact we had 4 people in the room and every day they only gave us 3 bath towels! Some days pool side drink service was great and other days not so good. I would stay here again and just talk to the concierge about any requests right at the start."

Posted: Sun, Aug 25, 2013

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Lindsey from Texas

"When my husband and I booked this resort we were wary because of all the bad reviews. We really didn't have high expectations before we got there but we are SO glad we went and we can't wait to go back.

The resort is about 45 minutes from the Cancun airport and 10 minutes from Playa Del Carmen.

Upon arrival we were greeted with drinks and went straight to the check in desk. They were so nice and explained everything to us before leaving for our rooms. We were given a map of the resort along with a room key, towel cards for the pool and a Wi-Fi code for the room that can be used on ONE device, any other devices are an extra $2 a day (you're on vacation, what do you need your phone for?)

A bellboy took our bags to our room for us while we walked the resort to check things out. There is also a trolley that goes around every 10 minutes or so if you don't like walking.

We arrived at our building and greeting by another concierge at the front of our building, which all the buildings have. This is also where we made reservations for the restaurants, but you can only do it one day in advance.

The rooms were very spacious and the shower was HUGE! And not to mention super clean all the time just like the rest of the resort. We saw workers almost 24/7 cleaning some part of the resort.

There is a safe in the room that can only be opened by you to put personal belongings in.

DO bring bug spray. We saw the workers spraying the grounds often but they were a problem when sitting on the balcony.

When it rained there was an awful smell in the swampy areas and we just noticed it around the bridge that lead to the beach. But from all the other reviews, we thought it was over exaggerated.

The pool area is gorgeous. There are two pools that are huge and plenty of seating area. There are two bars by the pool, one is on the beach and has swings all around it. Very fun!

The beach isn't as pretty as I though it would be and we though it was due to all the rain they got previously but it never really got better. There IS a beach area with chairs and shaded areas, though. The beach in Playa Del Carmen is absolutely gorgeous if you ever go to town.

The food was good and really nothing more. For such a nice resort we expected excellent food. There are two buffets and about six restaurants in addition that you have to make reservations for and require formal attire. We found the French, steak, and oriental restaurants to be our favorites.

There are daily activities set up and a schedule at the pool area. It included things like beach volleyball, water volleyball, water polo, etc.

There is nightly entertainment every night with different shows. We went to the Michael Jackson one and it was awesome. There is always something to do so if you ever get bored it's your own fault. One night different venders came (I think they come every Saturday) and set up their little shops around the sports bar area and sold their things. They do haggle you just like in town though.

There is AC in the rooms, none of the restaurants or the lobby had AC which got a little uncomfortable, but you do have to remember you're in Mexico. The AC in the room worked perfect and was cold. We also had a TV in the room and found a few English channels.

There are little animals that roam the ground I think were called coales or coati's. They looked like a hybrid from a raccoon and an anteater. They are nice and want nothing to do with humans and stay out of your way as long as you don't leave food on your balcony. We saw iguanas occasionally too.

Spa service and room service is NOT included. So don't complain when you don't get it for free.

We found ALL of the staff completely nice and we couldn't imagine why there were bad reviews about them. They spoke English very well and also obviously spoke native Spanish as well. It's nice to learn a few words in the country your going to, anyway and they appreciate that.

We honestly can't wait to go back and book a room with a pool on the balcony. If your wary, just go!
"

Posted: Sun, Aug 25, 2013

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Would Return or Recommend?Yes

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Magaly from Fairfield, Ct

"PLEASE, PLEASE..read comments before making reservations. I read all comments and noticed some good & some bad and opted to stay at this hotel anyway. 45 minutes from Cancun, 15 minutes away from Playa del Carmen.

So true about front desk, my check-in was horrible. Had to stand in line for 20 minutes with my 2 sons being tired & hungry. Was given 1 room key and was sent on my way. They never gave me map of hotel or hotel info, was not told of code for wi-fi so I assumed that since I paid for most expensive room, I got it automatic...NOT. Next day had to go for code only to get told, they did not have free codes but if I wanted to pay $2 per day I can get a code??? I didn't understand why I had to pay for something I should have gotten free upon check-in. Also I had to go back to desk to get pool towel cards, since no one thought to give those to me when I checked-in. Finally on 3rd day I was able to get my free wi-fi card.

Very important, since there's so much greenery (fauna) in hotel mosquitoes are EVERYWHERE right after sunset. There are parts of hotel that have rotten smell. OH the worst part of hotel is that there's NO BEACH what so ever!!! It has like a small cove with sand bags everywhere so whatever little sand there is won't be taken away by the water.

Spa is OK it would be better if everything was actually working. I did the circuit pool & 1/2 of the pool circuit cycles were out of service.

Restaurants were OK the best one Italian & Mexican all others mediocre. The buffet had plenty to offer, but one gets tired of the same everyday. The staff try their best to accommodate the guest in the restaurants, bars & the animation crew work hard to keep guests entertained. It's not their fault the the hotel owners don't invest in better upkeep of hotel.

No activities for adults, night entertainment bad I was bored to death after dinner & my kids as well. Since the so called ARCADE, all machines you have to pay for additional. ALL IN ALL...I WILL NEVER GO BACK, I AM NOT OVER PESSIMISTIC on my comments, if I took time to post this it's for benefit of any other family not to go through the horrible 6 days of pool only I went through, it's the total truth :- ("

Posted: Wed, Aug 14, 2013

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Jackie from Boston, Ma

"We loved our stay at the Blue Bay Esmeralda! I traveled alone with my two older children and felt safe, pampered, and comfortable at all times. the greeter at the front welcomed us with beautiful fruit drinks and a warm smile. We arrived earlier than check-in time and he directed us to the closest buffet to enjoy. The food and the service were very good. Check-in was quick and easy. A golf cart picked us up and brought us and our bags to our room at check-in time. The room was lovely with beautiful hardwood doors and tile floors. The A/C worked perfectly and the view was beautiful. The tub was a bit odd but I had no complaints. It was just big and placed a bit high. We noticed there was one face cloth and we needed three so we called the front desk at about 10 o'clock pm. A woman delivered them within 5 minutes. They never really got the face cloth situation right during the time we stayed there and we eventually just made do. All else with housekeeping was fine. We enjoyed the little towel animals they made for us when they made up the room every day.
The grounds were beautiful and we enjoyed walking the paths to get around but the trains came by quite often. The coati's were fun and we found a few resident lizards that lived in various places dug out under the concrete path. The pools were beautiful and the beach towels were fluffy. It was nice to exchange the wet towel for the ticket to trade in for the next day's clean, dry towel so we didn't have to lug wet towels around or worry about drying them. There were always plenty of loungers at the pool or beach. The seaweed in the beach varied but it was never terrible. There was always a clear beach area to swim in. The sand area needed a bit of maintenance, though. I would have preferred not to see some exposed sandbags but again, it really wasn't a big deal.
The a la carte restaurants were amazing! We tried the Steakhouse, French, Oriental, and Mexican restaurants. the French restaurant was excellent. The steak was the delicious, and the amount of food at the Mexican restaurant was overwhelming! The Oriental restaurant was our least favorite but it was just personal preference - nothing was wrong with it. We went to the buffets for breakfast but never really ate lunch because we were full or busy. There were many choices for breakfast foods. I can't imagine wanting for more. The little eggs Benedict were wonderful!
We had no issues with transportation. We met our tours at the front lobby and they were always on time and comfortable. We scheduled a tour of Chichen Izta one day and went to downtown Playa del Carmen via shuttle bus another day. That was nice since no reservation was needed and I think it costs about $5.00 per person each way. We didn't bring our bathing suits or umbrellas with us but both would have been good to have.
We never used the gym but did schedule mani-pedi's at the salon and included a spa day in the package. All was very nice. The spas was clean and relaxing but we wished all of the items in it worked. Some of the jets were out on the tubs and one shower wasn't operational.
All in all, it was an excellent vacation! Good food, good fun, good accommodations, good service!

"

Posted: Tue, Aug 13, 2013

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Virginia from New York, New York

"
I visit Mexico at least once a year because of the beautiful resorts and the great service. This trip was the worst I have experienced. I knew as soon as I walked into the lobby that it wasn't going to be good.

*Front lobby staff are AWFUL!!!
The most Rude people in the entire hotel were working in the lobby. Bad customer service. We witnessed a lady being talked to so rudely because she was asking about wifi. It was as if they were paying us to stay there and they were doing us a favor. The restaurant staff had the best customer service. They should take out the lobby staff and put them to wash dishes and take the restaurant staff and put them in the front lines instead. There was only one lady with the name who really had a pleasant attitude in the lobby.

No such thing as 24hr room service and you were charged 120 pesos each time. My boyfriend got sick and I had to walk over to the restaurant to ask if I could bring him breakfast. The concierge told me that she couldn't do anything about it and I would have to go ask since they don't have room service until 11am. CRAZY!!!

The rooms were kept clean but the noise in the halls from other guests and from the cleaning staff was unbearable. It sounded as if the staff was having a party in the hallways and were talking early in the morning and late at night you had people banging on the walls. It was so so noisy and we complained like many others but they did nothing about it.

The beach was horrible and had a bad smell like sewer. Getting a drink was another story. They looked at you as if they were angry. Not a smile anywhere and we still tipped them thinking they would become nicer , but nooooo. We went up to the bar ourselves and got our own drinks because we couldn't deal with how rude they were. Overall it was a horrible experience and I will NEVER GO BACK!!!!!!!!"

Posted: Tue, Aug 13, 2013

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Would Return or Recommend?No

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Cathy from Marlborough, Ma

"I have no idea why some people have negative comments for this resort. We had a WONDERFUL time at the Blue Bay and would definitely recommend it to others! The food was excellent and the rooms, the pools, and the entire property were clean, beautiful, and well maintained. The staff was helpful and friendly. We took full advantage of outside tours and had none of the troubles mentioned by other reviewers. All buses were clean, on time, and had fun, knowledgeable drivers and guides. We have no complaints at all -- only big smiles and compliments for the Blue Bay Gran Esmeralda! We will definitely be back."

Posted: Mon, Aug 12, 2013

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Hernan from Binbrook, Ontario

"The blue bay was beautiful. The service was friendly and efficient"

Posted: Sun, Aug 11, 2013

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Lisa Lawton from Harbor City, Ca

"So, I looked forward to my trip despite some of the reviews I read. My trip started out with finding out that my rental car had been cancelled so I called the hotel to see if they had a shuttle or transport recommendation, the person who answered the phone mumbled something to me, said there was no shuttle and there was transport at the airport...he mentioned someone but I could not understand him. You will find transport at the airport...and I found a lovely new timeshare to buy in on. Of course Blue Bay Esmeralda would like to sell time too, but no one there even offered me anything until 4 days into my trip. Maybe I will bullet my points....

*Mosquitos...yes...we became a mosquito buffet but they are everywhere down there so not the hotels fault

*Front lobby staff are AWFUL!!! Listen up, they are your first line and the first impression a guest gets and they are downright rude. Had an issue with the free internet code they gave me and was treated horribly by the gentleman that looked like an older Lou Diamond Phillips.

*the older gentleman server in the beachfront buffet was one of the nicest, kindest human beings and I am sure they pay him horribly. I wanted to bring him back to America with me.

*Buffet food was not too bad....desserts hit or miss...the Ice cream in the front buffet was very good!! Italian restaurant and seafood restaurants were good too and we heard the steak house was good, but decided we liked the variety of the buffet better.

*If you do book trips from outside of the resort, they do not allow all shuttles/buses into the gate...we had to walk all the way up from the beach to the front gate (almost a mile maybe) to go to Chichen Itza. But that is the price we paid to get trips from other places for good prices for seeing the other properties.

*If the staff ask if you got a paper or voucher at the airport deny...I just told them as I walked by that I had to book stuff myself as they were no help.

*I had no issue with my A/C...in fact it was so cold at times I went to sit on the balcony!! We had to ask for water and soda's to be restocked, and we always didn't get washclothes restocked and they only left 2 towels for 2 people (women need 2 each lol).

*The beach is really not clean, and that is not really their fault. how can they control the seaweed and stuff in the water???? They just got unlucky that there are rocks and reefs off their shore....

Due to the fact that they were so rude in reception from day one, I had no interest in evening getting cheap tours through them for taking the 90 minute tour of their property. That is a shame that they have poor staff in the front. yes, there is a weird smell, but it is a tropical area and they can't really help that.....Again...it wasn't horrible, but it sure wasn't all shiny and happy either. I would go again if it were extremely cheap...maybe....

Oh and one more thing, I worked out one day in the gym and because they kept spraying cleaner of some sort with an awful sent while i worked out, I decided I would not work out again."

Posted: Sat, Aug 10, 2013

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Guy Couturier from Manchester, Nh

"Overall a positive experience. Not 'fantastic' but good.

I was surprised at the sales pitch the day after we got there... not technically a timeshare, but more like vacation package.

Room was clean and bed was comfortable. No bedbugs. Strange happenings with the room towels though. We started with 3, and along with leaving a towel or two on the porch to help dry the bathing suits we fluctuated between 3 and 6 towels with no consistency, facecloths and bath mat would come and go too. HVAC was all on or all off so we learned to leave it on during the day and off at night. One day we had horrible vent gasses in the bathroom. Told concierge and they said they would look into it. Never heard back from them but it went away.

Staff was friendly. Many spoke English but not all which made it tough at times, even in restaurants. Poolside/Oceanside waiters/waitresses are MUCH friendlier when you tip them $1/$2 per drink. I recommend bringing a stack of 1's.

Beach is narrow at points (2-3 lounge chair lengths). Water is not the greatest. some seaweed washing in makes it a bit smaller.. only goes out maybe 200ft and got to about thigh deep before bottom got mucky. Fortunately there is a place 5-10 min walk on the beach where a river comes out which was crystal clear and nice and cold for a refreshing swim.

There are some places that do smell bad. This has to do with how dense the overgrowth is and that the unimproved ground is marshy. Unless they re-grade the property there is nothing they can do about it and it's all over the Mayan Riviera.

This resort lacks a 'nightclub' for dancing. They have a 'sports bar' where you can listen to some entertainment when it's there. Also lacks a swim-up bar.

Food was pretty good too. Some was really good.. Others were 'meh'. Nothing was 'bad' although it does seem to get repetitive. I don't understand why Mexican beef needs to be so thin.. The 'Steakhouse' steaks had an odd texture to them. It's fine but don't expect an American steak.

Overall I would say this is a strong 3 star (out of 5) resort."

Posted: Sat, Aug 10, 2013

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Would Return or Recommend?Yes

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Marlene from Irvington, Nj

"I like the service at blue bay Esmeralda very clean sheets, towels ,furnitures ,
bathroom ect. The entired room was clean I love that my only problem was mosquitos."

Posted: Thu, Aug 08, 2013

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David Yong from Cumming, Ga

"food not clean.smell bad .no more visit this hotel"

Posted: Wed, Aug 07, 2013

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German Torres from Bayonne, New Jersey

"First & foremost the people who work there, i;e, waiters, housekeeping, etc were excellent! The work they do for what they get paid is amazing. The food was great no complaints and all the booze was fine. Just make sure you ask for top shelf or you'll get the cheap stuff. The front desk will nickel & dime you for everything they can get so beware. Mosquitos are an issue, very bad. Our son got over 50 bites on the first night , make sure you bring enogh OFF with you or it will cost you 16 dlls in the hotel store. Also, as soon as you get there the hotel will try to sell you timeshare/or a big tour for you to vacation there again. It would be nice if they would leave you alone the first day or 2 so you can relax. We did not go there to watch presentations to be sold. The reception people are rude. They have no A/C in the reception area and at least should have fans above to cool the area down. The rooms themselves do not have good A/C's and they are pre set you can not change the temperature so it feels pretty hot. The Wi-Fi service is only in your rooms if you ask for the codes and cannot find other areas of Wi-Fi on the premises. The pool was like taking a bath in your tub. Very hot and in need of cleaning(tanning lotion, scum, etc)"

Posted: Wed, Aug 07, 2013

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Darryl Franklin from Indianapolis, In

"THIS WAS A HORRIBLE EXPERIENCE. Not what we expected having done the all-inclusive in the past.
1. I not sure we got the upgrade that was expected
2. Upon arriving at resort, miserable hot in lobby
3. Staff would not allow us to book dining a restuarant but made us go the welcome show/dinner claimed on availabillity but we discovered none of the dining rooms were ever full.
4. For three days, housing cleaning did not leave us face towels and when stopped someone in hall they actually called me in the room stating I needed to give some back.
5. Housekeeping did not knock but walked in on us
6. No Cold Water for showering
7. Just did not appear to clean for it to be only 5 years old. Towel rack very nasty with rust.
8. Changed a reservation from 2 to 4 and staff at restuarant had an issue but it was not even close to being full. You going to be seated at a table for 4 so what is the big deal. Should not have to get ugly...we were on vacation.
9. THE BUFFET STAFF would not allow me to come in with my tank top one afternoon because needed sleeves. OK, I thought we were on vacation at a beach resort. I did not have sleeves.
10. Alot of food but not quality...not a decent dessert on the property. They don't believe in sugar obviously.
11. We discovered on the time share presentation that promised us a breakfast buffet that they made sound like they was taking us somewhere. It was the same breakfast house at the other end of the property. The VIP section was being sold they we did not know existed at the property. IF not in the VIP, you were served very weak liquor because the good stuff was reserved for VIP.
12. They gave us vouchers for gift shop but failed to tell us can take advantage of any sales prices nor can you shop between gift shops on the property.
13. The keycard decided not to work one night at 10p. They desk stated we needed to walk up there and would not send anyone although they could use a bus but bus service was not available at that time of time. Told that it was only 100 meters....WOW
14. No one could tell us why there were CATS on the property acting like guest in restaurants, sleeping on patios, and begging next to you at dinner for food. That is something we needed to know before hand. We can go along with the other animals but domesticated cats on the property was a bit much. One dinner we did not even get to finish our course because the cats were told bold. We don't dine with felines. We don't even allow our pet dog in our kitchen so not going to pay to go somewhere were they are welcomed because the restaurant staff never said a word to them.
15. The restuarants were all very hot...they obviously don't beleive in AC like the states.
16. I complained to the desk and they gave me a form to complete which I am sure was to just APPEASE me. I never heard anything from them and this was day two of our 5 day trip.
18. it was not worth the money we paid at all and it claimed to be discounted....one and done with CANCUN.
19. Customer Service goes a long way if used to your benefit. Maybe this is the MEXICO way. I guess that is why hindd-sight is 20/20.
20. OH, the power went out day one in our building...very good in the middle of a showering.
21. Piece of advice - do your clients a favor and provide good info to them so informed decisions can be made. This could have been avioid.
22. Not fun having to take the resort bus everywhere or a country walk. We figued out after a couple days can board bus whereever because the same bus will be back at your stop. They say the bus will be in shortly.
23. Horrible, Horrible, Horrible experience, waste of money, and waste of a week's vacation. At least on a cruise they often state you a are on vacation and try very hard to make your stay very pleasant. Other land desitnations understand this as well."

Posted: Wed, Aug 07, 2013

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Would Return or Recommend?No

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Michelle from Atlanta, Ga

"1. The lobby was very hot, and there was no welcome drink like they would serve.
2. The room was infested with Mosquitos. (I was bit by the Mosquitos on my eye lid on the first night and it became swallow. I went to ask for some cream for my eye, but the people at the lobby didn't really care about my eye and they told me that the gift shop had some cream for it.
3. The food was not fresh and it made me sick and my two little kids.
5.The sink in the bathroom does not work.
6.The front desk employees were very rude and would not give us a bottle of water.
7.The beach in this resort was greenish brown color with seaweed everywhere.

We will never come back!
I prefer Grand Sunset Princess Resort was my best recommendation to all."

Posted: Tue, Aug 06, 2013

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Jose from Orlando, Florida

"Our overall experience to the Blue Bay Grand Esmeralda in Riviera Maya was a total disappointment.
The Staff over concierge. We got early for ckeck in (1pm)and stop by concierge desk to ask where to go in the facilities and what to do during that period of time or til 3pm, and she just keep on asking the same question over and over, like she wasn't listening at all. 'Are you checked in?' And We explain everything again to see what to do instead of get any answer or suggestions the Consierge lady keep reposting the same question: 'But, Are you checked in already?' So I decided to ask if she need a Room number in order to let me know about activities and schedules to join, she answer then, no, not at all but just send us to the pool to check for activities... Im still in shock cause usually the consierge is where you get the most attention an detail for the activities and schedules in any other RESORT. In my opinion this person is not prepare to assume this position at all.
The front desk rent, very helpful and with a service that really make the difference!
Our transportantion company guy was all the way our best experience in a good service in this trip. This two really makes the difference.
The room was awesome, we had a suite over TURUM building, with an incredible view an great facilities, all though the Jacuzzi (porch) and the bath tub where not working properly, so we need to call maintenance in order to use them... the mini bar did not work neither, beer, sodas and water where just room temperature.
The front desk help us with a Dinner reservation over the theatre.
Our food experience was not what we expected, Me and my wife like to travel in Honestly this , was the worst hotel experience ever. I believe that it will be my only time over Riviera Maya. I will not recommend this place to anybody. There is plenty of other destinations that I am positive it can suit any expectations before even try this one."

Posted: Mon, Aug 05, 2013

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Would Return or Recommend?No

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Sandy Tarpley from Moreland, Georgia

"1. We were moved 3 times before we got a good room but still not what we paid for and no ocean view.
2. The room was infested with ants and Mosquitos
3. Back door to room was broken and there wasn't a handle.
4. Broken telephone and blow dryer
5. Had to call everyday to get mini bar stocked and was only allowed 4 beers per day in the room.
6. Front desk employees were very rude and wouldn't give you a bottle of water.
7. No Air condition in lobby
8. Towel holder in shower was rusted
9. No water available for showering 2 mornings in a row.
"

Posted: Mon, Aug 05, 2013

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Would Return or Recommend?No

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Jack from Boston

"Awful beach. Pretty bad food. Little AC. Dirty"

Posted: Sun, Aug 04, 2013

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Would Return or Recommend?No

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Mihaila from Chicago, Il

"The Staff was wonderful!!!

I have to say about this hotel is that pictures they posted online are totally fake...

The ocean is not blue is a green ocean and UGLY ONE.. the one thing I felt most disappointed was that beach..

The water was brown with seaweed and the unopened sand bags had algae growing on them.

They have ONLY ONE restaurant for DINNER BUFFET!!! The rest are 'A la Carte'. You need to make reservation early in the morning, like 7:00 to make sure you eat at a decent hour, not at 9:00 pm..."

Posted: Sun, Aug 04, 2013

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Ashley from Pittsburgh, Pa

"Overall, I was very pleased with my experience at the Blue Bay. The rooms were very clean, and room service and any other call to the front desk were handled quickly. The food was pretty good for an all-inclusive resort, but you need to make dinner reservations before 5 if you'd like to eat at one of the themed restaurants. The service (bartenders, servers, housekeeping, etc.) was excellent. The pools were really nice, but I was a little disappointed because the beach water was a little murky, unlike the clear and blue waters of surrounding beaches. However, my four friends and I had a wonderful time and would definitely return!"

Posted: Sat, Jul 27, 2013

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Would Return or Recommend?Yes

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Julianne from Buffalo, Ny

"The blue bay was beautiful. The service was friendly and efficient. My husband and two teenage boys were very pleased with the clean rooms, and nice pools. I will say this, for a resort, it's wonderful, but DO NOT go to this resort for a 'beach vacation' . Oddly, the beach here is simply awful! Twenty minutes down the road however, the beach becomes picturesque again. I wouldn't hesitate to recommend this resort for the pool, service, cleanliness and cost. We had a wonderful time at the pools and the restaurant fod was good..however found the buffets to be mediocre. Overall a wonderful experience that we would recommend."

Posted: Wed, Jul 24, 2013

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Would Return or Recommend?Yes

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Samantha from Cincinnati, Ohio

"First of all this resort is not on Playa Del Carmen beach. It is in Riviera Maya, Mexico. We were very disappointed with the beach at the Blue Bay Resort and Spa. The water was brown with seaweed and the unopened sand bags had algae growing on them. Also, the mexican restaurant on the resort made my boyfriend sick for days. We felt that there was not enough staff on the resort who were giving us service throughout the trip. We had to wait to get drinks at the bar by the pool and no one asked us while we sat at the beach or pool if we wanted a drink. Also, the photographer at the resort was very obnoxious and we had to tell him multiple times to stop taking photos.

However, the staff was very friendly and the resort was okay for the price we paid. I would recommend the hotel to others who are not expecting a beautiful beach and prefer to sit by the pool. The pool is very nice. The hotel rooms were also nice and cleaned nicely everyday. The food was pretty good, but the mexican restaurant made us a little sick so be careful with that."

Posted: Tue, Jul 23, 2013

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Jimmy from Mi

"The Staff was wonderful with the exception of the Front Desk help.
Don't you dare ask them a 'why' question. They become unpleasant
and short with you. It happened to me twice with different people.
For the price, you cannot beat the overall package. Just remember
to bring insect repellant (mosquitoes) they charge an arm and a leg
for a small can."

Posted: Sun, Jul 21, 2013

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NMehta from Nashville, Tn

"Hotel was very nice with good courteous staff. Food was good and nice rooms.
Beach is little disappointing, but nice pool area and good atmosphere."

Posted: Sun, Jul 21, 2013

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Ronald from Surrey, Bc

"All, I have to say about this hotel is that pictures they posted online are totally fake...first the ocean is not blue is a green ocean and ugly one.. the one thing I felt most disappointed was that beach.. this hotel is the only hotel in the strip that has that poor beach.. all the stuff that comes from the ocean arrived to this poor resort... if you are not a walking person.. do not go to this place as you will have to walk blocks and blocks to get from one location to the other... if you want a place to relax this is not that place for it.. as it is a family resort LOTS of kids.. this hotel is so poor that they don't have umbrellas to rest from the sun.. is all open everywhere you go.. so be ready to stay in the pool all day long or get burn ... second this is the only resort I have been that they don't have pool bar... HELLOOOOOOOO.. worse part ever.. totally disappointed of this resort the shows they do at night are very bad not worth it watch it.. and they don't have night entertainment for adults.. basically by 10 o'clock there is nothing to do... if you are going to relax and also have a little bit of fun and enjoy your vacation this is not that place for it.."

Posted: Sat, Jul 20, 2013

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Charlotte

"Great customer service and experience!!!"

Posted: Fri, Jul 19, 2013

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A Recent Traveler

"Great value and great choice for a family vacation."

Posted: Thu, Jul 18, 2013

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Stephanie from Charlotte, Nc

"The property is nice, food was average, staff was very friendly, but the thing we were most disappointed about was the beach. The picture fooled us. As soon as you walk into the water you feel rocks, it was very uncomfortable to stand, the water wasn't very pleasant. It was def not the perfect clear water beach we hoped for! but overall we had a great time, but i would not stay here because of the beach water..."

Posted: Wed, Jul 17, 2013

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D Lotz from Co

"I made my reservations in May for July (plenty of notice) Asked for two beds but were given a room with one K-bed. Had to wait 45 min. before getting room changed while they checked in everyone else in line. The food was eatable at best. NO variety, dried out or over cooked. Tried the Oriental restur. and after living in Turkey, Spain, China, Germany, there wasn't one thing that tasted 'oriental'. Oriental names to food spring roll, chow mein, but tasted nothing like they should have. We also scheduled a snorkeling trip only to find they had no information on us when we got there.(what they did between May and July to prepare for our arrival is beyond me.) The mosquitos are bad around the hotel. If they would drain the swamps surrounding the resort that they call 'their nature) it would smell so bad and possibly control the mosquito problem. And be forewarned...they have the equivelant of Time Share (only they don't call it that) right in their lobby area. So we got snagged because after getting your room key a gentleman approaches you and says great, now if you will accompany me over here I have some papers and pamphlets for you. Naturally I thought he was part of the hospitality...Not nice Blue Bay!!! After getting past the guys at the airport..I get sucked into it right at the hotel. The beach front is packed with sand bags and I never saw anyone out raking the debree or cleaning the beach or even trying to do ANYTHING to keep it clean. The pools are only about 4 ft. deep, it went to my waist, My daughter 5'8 cut up her knees just trying to keep her shoulders under water.

Will not got back,"

Posted: Tue, Jul 16, 2013

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Vanessa Velez from Columbia, Md

"Do not know where to begin so this is not in any particular order:

Arrival:
Greeted with a drink and a welcome form lobby attendant, room was not ready, told it would be ready at 1pm, then we were told 2pm, then 230pm.

During our wait period the lobby person in white shirts offered us some free passes to the spa and a free stay to come back, However you had to become of member of some sort of program. Of course we were told its not a timeshare but that is exactly what it was. Of course we declined and went on our way. Hate the hassle on vacation.

Typically at resorts this large at the time of check in you are driven to your room with the luggage on a trolley. We were told to walk to the room and the bellman would deliver them accordingly. Seemed to be inconsistent on who is driven to the rooms during the arrival experience.

Guest room: Room with 2 beds partial view of the bay. View was nice, room was cool upon arrival. Stained pillows, pen marks on comforter, severely rusted towel rack in bathroom, hair found in multiple places in shower, patio door handle broken (reported and it was fixed immediately) hair found in bed, dead mosquitos near patio door inside room, small roach killed in room second night.

Restaurants: All were really great! Had a great experience in all restaurants. All associates were very attentive and remembered our faces each time we ate a meal.

Beach: Water was murky, lots of seaweed, nothing like what is pictured on their website. It was actually terrible. Lots of rocks and shells in the sand. Was there for 5 days and only went into the water once. Took a shuttle for 5$ to Playa Carmen which is about 20 min away and the beach was immaculate and the crystal blue water was breath taking. There are plenty of resorts there to stay in as well as shopping and restaurants. Next time we will look to book there.

Pool: Large pool by the beach was awesome and very clean. Very little alcohol in mixed frozen drinks. Beer was very warm by pool and beach bars. No swim up bar in pool. Plenty of chairs available throughout the day. They kept that area very clean.

Resort: The upkeep was very clean and well manicured. Lots of employees are on staff and all were very productive to keep up the overall appearance. There is a terrible sewage smell in some of the areas of the resort as you walk around.

"

Posted: Tue, Jul 16, 2013

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Rey from Las Vegas, Nv

"The hotel was overall nice but not luxury. The hotel had tons of bugs so don't forget bug spray. We came back looking like we had chicken poxs. Lovely view staff friendly but lack of timing we had to call 5 times the day we where leaving to get ride back to lobby almost missed shuttle"

Posted: Tue, Jul 16, 2013

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Kathy from Chalfont, Pa

"The 1st thing I have to say if you are from NY, Phila, or New jersey don't even bother. The service is beyond horrible. They cater to all Mexican and Europe, they don't even try to understand English, But they want your tip. you order a drink at the pool 45 mins. later they come back with something you didn't even order. They are constantly trying to sell you something. You cant make dinner reservations for the week, you have to meet the girl every day to make the next days reservation. The front desk has one answer for everything NO!!. I paid for ocean view they gave me Bush view. There is really no ocean view to offer. I got my room changed after 10 no's. There is Zero and I mean Zero entertainment. The pool is boring not fun, they do nothing to get everyone involved. I have been to Cancun 7 times. This is nothing close to Cancun. This is overpriced with nothing to offer. I actually feel cheated. There is no swim up bar in the pool.
Now the disgusting ocean it makes the jersey shore look like beautiful blue water . We had brown disgusting water you can't even walk in it. forget swimming in it. Do not walk away from this resort run!! Travel Agency is getting some kick back to put them on the front page because this resort is HORRIBLE. please read this whole review."

Posted: Sun, Jul 14, 2013

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Would Return or Recommend?No

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Robert from Tennessee

"It was a bad trip. The tub we requested was nasty, the water coming from the faucet was filthy, and the drain plug was broken. We asked 2 days in a row and no one every came to fixe it. We had an excursion booked with bestday to see The ruins at tullum. We were told pick up time was 8:45 we arrived at 7:45 to get good seats on the bus then was informed that it left at 7:30. The wouldn't help us get to the ruins just said we were out of luck and $200 for the price of the excursion. My wife was crushed. She was overlooking all the other issues because she wanted to see tullum so bad."

Posted: Sun, Jul 14, 2013

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Alvy from Houston, Texas

"The property is nice, however the food and drink was just not up to par. The restaurants are a joke. You get less food, appetizer size. I had a risotto with mussels at the Italian restaurant the risotto was not prepared correctly('m a chef) and there were exactly 3 mussels on the plate! What a joke. Every meal the buffet had the same food on it so I got really tired. When I saw the canned fruit on the buffet that's when I felt bad! They really try very hard to cut corners, at my expense! They had crème Brule on the menu for dessert at the French rest.i ordered it and got something completely different, the poor waiter didn't know what to say, except for that's what I have! So why offer it? Beware the alcohol. I had 6 mojitos in the span of 1.5 hrs and I hardly had a buzz. So I'm pretty sure they buy cheap low alcohol brands, but people just order more! There's a way around everything. The best part is the service, that was spectacular, they go out of their way and they give really good service. They need to get the food and drink up to speed. Not impressed! Bring some cash with you, if you use the cash machine in the lobby they charge $8.00 per transaction plus the exchange rate! Soooo! I paid $18.00 for a $100 withdrawal from my checking acct. (18% )! What a rip off.is that necessary? I'm sure I wont go back. I was very dissatisfied. I go to Cancun every year, I'm gonna try Cabo next time, or spend more for a 5 star luxury instead of saving a couple of hundred dollars to be left disappointed. Oh before I forget, the gym is gross! You don't wanna know, the floors, the mats ugh! Run on the beach, you'll save yourself from a staff infection. Not kidding."

Posted: Thu, Jul 11, 2013

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Would Return or Recommend?No

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Janie S from Phoenix, Az

"This hotel is HUGE and the lay out is wide spread. They have a 'lolly' trolley, or a 'Gram' Tram or a 'Fuddle' shuttle that runs when ever they feel like it, goes where ever they feel like going, no consistency what so ever and most of the time when it gets to the pick up, it's already full, can't rely on it at all. LOTS AND LOTS of walking at this hotel.
The only dinner place is clear back up by the lobby unless you make a reservation. Guys have to wear sleeved shirts to go in there, they don't tell you that until you get there, then we had to walk all the way back to our room and then all the way back up to the front, no lolly trolley in site...We ate at steak house and seafood, both good/decent food but takes 2 hours to have dinner. There is no A/C in this building where you eat so 2 hours could be a long time for some.
We asked months in advance, a week in advance and again when we got there for adjoining rooms for our family, not a chance apparently. Several rooms connect but they aren't going to accommodate you, sad. One of our rooms, the Arcadia door does not latch, let alone lock. We called to have it fixed, they didn't show so we went to dinner, came back, still not fixed, they did not fix it during our entire stay...
Foo Foo drinks have little alcohol, have to go with the ice drinks if you want any booze.
Just not organized if you ask me and on mexico time for sure if you go there, slow, maybe by tomorrow time... I'd pay extra and go somewhere else myself, I sure won't go back here. Oh that reminds me, when you check in, they try to get you on their 'vacation package' AKA time share. They give you a packet, ours came with day passes to the spa, so my sister, same package, price, and room asked for her package, and they said, oh no, you have to do the 'vacation' breakfast to get the day passes??? not consistent with anything around there.
The best part about the hotel is the big pool in my opinion. The beach is gross and muddy, sink to your ankles and have to go out far to even get mid waist deep in the water. The fountain on the pool only worked like 15 minutes during our entire stay???
Good Luck and best wishes...
Just being honest."

Posted: Thu, Jul 11, 2013

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John from East Taunton, Mass

"Great resort-delicious and big variety of food/restaurants-great service!-show every night-staff is very good at involving people in daily activities by the pool or if it rains they do stuff in the sports bar-great family environment. Only thing that upset me alittle was the beach because of the seaweed and its dirty some days. But other then that I loved my stay at the resort and I am already missing it! I do reccomend bringing bug spray to use at night.

I would suggest to the resort to offer more music/dancing! Like a nightclub or a place to dance."

Posted: Tue, Jul 09, 2013

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Amy Blount from Greenville, Nc

"Had a great time. Food was good, service was good, and activities were great. 6 different restaurants so plenty of choices. Tip the servers at every meal & they will be waiting for you when you come back. Beach not so good - but you can walk to resort next store & it is gorgeous. Would definitely come back"

Posted: Mon, Jul 08, 2013

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Sofia from Phoenix, Arizona

"Was an OK trip. We had a great time at the excursions. The hotel it self could be better for the price we paid. The room was not very clean, specially the shower area had mold around the tiles and the shower doors. Food had a variety, but a lot of fried food. At the Italian restaurant the food was not good at all. The beach was very dirty and had a lot of sand bags laying around. Poor beach area, but the pools and the restaurant at the beach area were OK. Entertainment specially at night is very poor. Nothing to do at the resort for adult after the show is over.
This resort has great surrounding area but need a lot of improvements. The pictures and the description do not represent the true value you get for the money you pay."

Posted: Mon, Jul 08, 2013

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Michael from Greenvale, Ny

"The price was spot on. If it was much more, I would be highly disappointed. You got what you paid for. It was a cheaper package, hence, a cheaper experience. We have little experience with resorts, but this resort claims to be a 5 star, which we believe is far from the truth. At best, this is a 3 star resort. At the right price, we would return.

The Good
- Most staff were friendly and helpful. Most also spoke English.
- The room was very spacious. Bathroom was big and spacious as well.
- Room cleaning was done well, and things were stocked as needed.
- The resort offered free activities, such as kayaking, water polo, etc.
- Shuttles from the room to the beach were always at our stop within 5 minutes of waiting
- Pools were clean
- Grounds were well kept
- Restaurants were clean and had good appearance from the guest area.
- The overall price that we paid for the resort was very reasonable, especially for an all inclusive.

The Bad

- Special room packages changed recently and employees didn't know what they consisted of. The first gentleman we speak to at the front desk tells us the package we purchased was a bigger room than our friends, with a good view of the pool. Upon arriving at our room, we find that it is the same view and room size as our friends. We contacted the front desk again and spoke with Maria. She told us that our rooms should be the same, but our package included 10% off amenities at the spa, a free day at the spa pool and our mini-fridge was restocked daily vs every other day. We went back to the front desk to pick up any paperwork/coupons that we should bring to the spa, and another gentleman tells us that we don't receive anything, even though we paid extra. We speak to someone else at the concierge desk, who phones over to the front desk (20 feet away) and finds out that we receive only a free day at the spa pool. The man at the front desk gives us a coupon for the free day at the spa pool. We were told by 4 different people 4 different stories about our room, and were completely put off and dissatisfied by this.
- Located in a swamp - the area had a pungent swamp smell
- Food was hit or miss - Some food was really good, some was eh, and some was outright terrible
- Maid service began at 8am, but some days our rooms were not cleaned until 5pm
- Pools close at 7pm
- Beach - the shore had sandbags to prevent erosion and wasn't very appealing
- Alcoholic beverages were pretty weak/lacked alcohol
- Spa - Needs a complete overhaul/renovation. Over half of the water jets were broken and were unusable. The spa attendant did not explain how to use the facility upon our arrival, and we were to fend for ourselves.
- Front desk - Our first interaction with the staff was a turn off. The guy completely ignored what we had requested and lied about our room packages included, and what type of rooms we as a group would be receiving (king bed vs 2 twin beds). After finding out that our rooms were not what we requested, we contacted another lady at the front desk to rectify the matter. She switched the rooms, but gave incorrect information about the packages as well.
- Restaurants were not all air conditioned. It was uncomfortable to eat hot food while it being mandatory to be formally dressed.
- Just as a heads up: A la carte restaurants need to have reservations, and filled up quickly
- At the a la carte restaurants, you can pay extra for certain entrees, which ranged from $25-40. For an all inclusive package, you would expect the price to be lower, not paying full price for a dish.
- There was no good nightlife at the resort. There was only one bar that was open late, and only one venue that had any activity.
- The only nightlife that was offered at our resort was to go to Coco Bonga.
- The location of the resort is in the middle of nowhere, meaning you need to drive to get anywhere - car service, taxi, etc.
- The area outside of the resort is not safe enough to go with just two people.
- Mosquitos were awful.
- Internet was allowed for one device - you had to pay for another device per day. Internet was spotty to begin with.
"

Posted: Sun, Jul 07, 2013

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Megan from Winona Lake, In

"We had a fabulous anniversary stay at the Blue Bay. Here are a few pros/cons about it.
Pros
fairly close to airport
beautiful and very large 2 main pools right next to the beach
amazing dinners...you must make reservations..the steakhouse had amazing fillet!
staff was friendly and kept resort very clean
drink orders taken by workers while you are in the pool and delivered to you
has a 24 hour bar..nice for early morning flights!

Cons
-very spread out and large resort. Expect to walk 10-15 minutes from a garden view room to the ocean. They do have shuttles but once we found our way around we enjoyed the walk.
-if you want to be close to the larger pools/ocean make sure you specify that. You will have a longer walk to all the restaurants then though.
- I was not impressed with the beach...pretty dirty and seaweedy....not as nice as other resorts we've been to.
-blow dryers sucked and stopped working from over heating every few minutes. Bring your own if you plan on 'doing' your hair!!
-Check in took forever...especially when your anxious to get going.
-luggage took forever to get to our room....make sure you pack a suit in your carry on so you can change in the lobby!

Extras
*The 2 main pools are huge. We brought goggles and swam all around early in the morning. They do sell rafts and tubes to float on in the pool....bring your own blow up and save $30!
*i normally like to try other resorts but I definitely think we would go back to the blue bay....with an upgrade to Ocean Front room!!!"

"Our stay at Blue Bay was great all the staff were very nice and welcoming. We would stay there again and the food was really good. Thank you for everything."

Posted: Sun, Jul 07, 2013

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Brooke from Macon, Ga

"Just got back from a 7 day trip (end June/beginning of July). Overall we had a very relaxing trip and enjoyed our stay at Blue Bay. A couple of things about the resort: the beach is definitely not the best. There is plenty of room to layout with palm trees and straw umbrellas, but the beach abruptly ends with sandbags and the water is filled with debris and not good for swimming. It seemed to get better further down the beach. The plus side is that the pool was super nice. The food was surprisingly good. Skip the seafood restaurant and hit up the main buffet on mexican night. The carts are obnoxiously loud in the morning. The rooms have poor sound insulation in general (pack ear plugs!) There were a lot of families and not a lot of night life.

Recommendations: bug spray and after-bite!!!!!
Insulated cups for drinks - theirs are small and taste like sanitizer (tips for the staff will get you faster service and stronger drinks!)
Immodium and antibiotics if you have them - we were stuck in the room for two days with montezuma's revenge!
Comfortable shoes - quite a walk from the restaurants to the room to the beach.
Be sure to ask for the wifi password when you check-in (only one device per room)

"After searching for places to stay that would give us what we where looking for for our honeymoon this place seemed to match. The resort it self was very beautiful and clean. Staff was always cleaning. The bathrooms where very nice also. we liked the fact that this resort was away from the city, it was nice and quiet and had minimal party goer's. The staff was always friendly and willing to help out in any way they could. Check in was easy and the shuttle bell man service was nice. They had a promotion that was listed on this site stating we would get a free room upgrade for our honeymoon, this was not the case once we arrived, although it would have been nice we did not make a fuss about it since we where not in our room that much. The shows in the evening where entertaining and comical at the sports bar. The restaurants where all very good in our opinion, wide range of food, from Mexican, Italian, French, Seafood and Steakhouse. Plus one that serves a variety of food for breakfast, lunch and dinner. (Festival) There are several restaurants throughout the resort. The beach was nice, the water is shallow but it makes it nice if your not into going out into the deep, which we where not. The pools where all great there are several around the very large property. It does sit within a jungle so there is a lot of lush green and trees around the very nice cement, lighted paths. The spa is amazing, we spent over half a day in there alone. The gym is nice and was a requirement we wanted. The rooms where very clean and the beds where very comfortable. Well stocked refrigerator, safe in room and even a umbrella. We took the trip to Dolphinaris to swim with the dolphins and if you have never done this we Highly recommend it, it was amazing. The concierges at the resort where wonderful and readily available. They are located throughout the resort for easy access. All in All our honeymoon was wonderful, only one day of rain but we spent that in the spa."

Posted: Sat, Jul 06, 2013

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Whitfield from Il

"I would certainly not go back and would stay at the previously stayed Riu or Barcelo.

Positives:
Food great
Staff
Rooms
Pool good but no real deep end

Negatives:
Entertainment was terrible
No kids disco
Resort too spread out
Beach wasn't regularly swept and was full of plant debris
Water sports were not free ( just kayak)

We were sold too, even by the hotel when we arrived...come and look at our VIP rooms and areas. Book an appointment.
You felt as though to had to tip everyone. I've never felt this from an all inclusive resort.
Loads of mosquitoes due to the vast plant life and mangrove swamps.
Hotel taxis twice as expensive as everywhere else.

We ended up paying for 3 trips to compensate.
"

Posted: Fri, Jul 05, 2013

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Jose Escobar from Adamstown, Maryland

"Went on a vacation with my wife after a long time of not traveling. We were excited about going to Playa del Carmen for the first time and staying at the Blue Bay Grand Esmeralda. The staff was GREAT! All I can say is the service was Horrible! we made a call to the front desk about the ac not working and it took them 3 days to move us to another room... after having an attitude about their service! also, got charged for room service because we asked for food to be delivered to our room. We should not have had to pay, since we had the ALL-INCLUSIVE package!"

Posted: Wed, Jul 03, 2013

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Andrea from Atlanta, Ga

"We could not had ask for a better room, near everything, the maid was better then the people in the front desk, she knew about were to go, times and places. We had to make reservation a day ahead for the restaurant . And the restaurant is under our expect, the food is so so, not too different from the buffet.
There is no beach, there is a sand bank but the water was murky. but over all is a good hotel."

Posted: Mon, Jul 01, 2013

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Kimberley from Schenectady, Ny

"We had a awesome time!! Food was good, drinks were good, room was very nice and people were very friendly! Can't wait to go back!!!"

Posted: Sun, Jun 30, 2013

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Nichol from San Jose, Ca

"We are currently in the resort, and so far, everything is fabulous. From the service to the beach, it is absolutely wonderful. Some reviews said that the beach wasn't good, but I personally think its the best beach we've seen, from Bali, to Costa Rica, this has been the best. Its clear, its shallow, It's perfect for family and honeymooners. If you would actually like to swim in the deeper part of the ocean, this is not the best beach for you because it is shallow, but still clear. We stayed , on the 2nd floor, partial ocean view. We arrived yesterday and settled in a room. When we came in, the room had an interesting odor, which we read in previous reviews. Some people don't mind the smell, like my daughter, but I had difficulty breathing because I have allergies, so we told the concierge. They were so helpful and nice to help us find a good room. The staff drove us to different buildings to see different rooms (this is at 11:30 PM) and we finally found one that is fit to my needs. The food is muy bien!I really recommend this resort because it has everything we were looking for and hopefully you come here! This is the second time we've been to this area, but in a different resort. This is way better than the other. So if you are looking for a place to relax, this is paradise."

Posted: Wed, Jun 26, 2013

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Marcquez Haley from Athens,, Ga

"All in all the trip was okay. Not bad, not good just okay. The drinks were not that great and the selection was limited. It was very difficult to find a good drink. The natural setting is a blessing and a curse. The greenery provides shade however there are so many bugs because of it. The beach was not as clean as it should be. Their meats tasted great but the sides were not that good. They really need to improve their entertainment. The shows were not good at all, and the crew did not keep the party going in regards to the pool area. They also did not play great music. They also shut down the beach bar around midnight or one. The party was the best part and they always shut it down. We were not the only guest who said this. There was always someone cleaning and the staff would help to the best of their ability.

It is a great place to relax, but if you want fun you may want to choose some where else."

Posted: Sun, Jun 23, 2013

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Tara from Staten Island, Ny

"Went here with my best friend and we soent a week. The staff did there best remembering our names and what we drank. Overall we had a great time, we made it great. two nights we went to the Cantina drinking and watching the show which was hilarious. Two nights we enjoyed a slower pace down by the beaches bar very nice and calm. One day we did an excursion and i dont care which resort you go to this Excursion called the Jungle Maya with our tour guide was the best time of my life, from walking through the jungle to zip lining to snorkeling to rappling down into the cenote (underground body of water), to eating a tradtional Mayan dinner!!. I think that made my trip excellent! But back to the resort .....food was ok nothing to brag about except the french restaurant was excellent, Italian was terrible i guess its a mexican version of Italian food!? Mexican restaurant was ok i thought it should of been better being we were in Mexico but cant win them all can you. On another note this resort is very large one so unless you hop on one of the little bus things be prepared to walk. The pools were very nice and the beach well nothing to brag about, it was a beach."

"I would go back to The BlueBay Esmeralda in a heart beat ! Great value for what you get.
There are a few things that you could pick apart, but over all the good out ways the bad by far.
We traveled with our four kids (ages 9-18) and my mom. Everyone had a great time just relaxing in the pools.
Thanks for great family memories !!!
(dont forget your bug spray for at night, you will need it! Or you can buy it in the resort store for $15.00 )"

Posted: Mon, Jun 17, 2013

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Nikki from Falls Church, Va

"This is second times i visit Cancun. I spend 4 days in this resort with my Uncle and his wife. It's a crowed resort. We have to wait for the line in everything. We have to make reservation one day ahead before for the restaurant . And the restaurant is under our expect, the food is so so, not too different from the buffet. Also the bar and the transportation (the mini cart use in resort that pick up at the station) is very crowed. We have to walk, and the pool and our room is so far away. For the room and amenities is not quite good, we have a problem with AC, is not work well in our room. For my uncle room, they have a problem with the refrigerator not cold enough. And they let us stay in different building, I stay in building 6 and my uncle in building1, that is so far away. Mosquito is another problem, so many of them, we didn't bring the bug away spay, so I got bite all over my body. Only good thing is service and staffs, they're friendly and very nice. For over all I give them rate for 3 star. I'm not really like here that much compare with the first time that next to this resort, is more comfortable and not crowed."

Posted: Sun, Jun 16, 2013

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Karla Vallejo from Irapuato, Guanajuato

"Diferent criteria for to attend at the persons in one restaurant, the person on charge was the responsable, we sent a recomendation at the hotel."

Posted: Sun, Jun 16, 2013

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Natasha Sanders-Kay from Burnaby, Bc

"My sister and I agree that our stay at the Blue Bay Grand Esmeralda was the most relaxing, fun and luxurious trip we've ever been on.

The hotel was beautiful, including the room, pools, pathways, restaurants, beach, everything.

The only thing that didn't feel so top notch was the view from our room (we'd paid for a garden view room, but the 'garden' was just some tall bushes off a path) - but it was still a lovely room with a nice seating area just outside it. And everything else more than made up for it.

The food was fabulous - we mainly ate at the buffets which had a great selection, but there were a variety of restaurants available, including Japanese and Italian. The best was the buffet restaurant by the beachfront, so you could eat with a gorgeous view. The buffets had some great Mexican dishes, as well as some Western comforts.

Can't complain about the unlimited drinks either, and I highly recommend the resort's signature Blue Bay Tequila. Travellers may be hesitant to have the ice in Mexico, but we had tons of iced drinks and never got sick.

Customer service at the resort probably couldn't be better, everyone was extremely friendly and helpful and practically treated us like we were royalty. I really hope they're paid well - tip them generously, they deserve it.

I've read reviews that complained about the waterfront not being so nice and I'm not sure if those people went at a different time of year than I did or what, but once I got there I really couldn't figure out what they were talking about, as the water was blue and gorgeous and perfect for swimming. Ever since I returned home I've been missing those swims!

I would recommend the Blue Bay Grand Esmeralda to anyone and will definitely be returning.

"

Posted: Sat, Jun 15, 2013

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Christa from Grapevine, Tx

"Our trip was great! Staff was very friendly and provided great service at every turn. Room was clean and spacious with a great view. My only disappointment was the seafood restaurant, I excepted seafood not just fish. For a non fish eater this was a let down. The steak house was fantastic! We would go again but this time I would remember to bring my mosquito spray."

Posted: Fri, Jun 14, 2013

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Jaime from Mexico

"This was a family trip. The hotel is very nice and the rate is pretty decent. Food was good, pool was very nice, staff was extremely helpful, and willing to take care and serve guests. We received the formal dinner at the fancy restaurant even with our stay being short. The one thing I´d recomment the hotel to improve is the size of the beds. We got a room with 2 full beds and they were pretty narrow. I´m quite sure these were not even full size. I´m a big rather fella but these beds can hardly fit 2 adults, one being skinny. Seriously. Othen than that, I´m very pleased with the hotel and will definitely come back."

Posted: Wed, Jun 12, 2013

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Monique Hundley from Brooklyn, Ny

"I didnt like the 'timeshare' pitch. The circle one rep advised it was 90 minutes and it turned into 3 hrs of our day."

Posted: Mon, Jun 10, 2013

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Salma Faridi from Laurel, Md

"We have a great experience as far as the food and staff goes ,the room is ok but the front desk staff is not very friendly the beach is not great ,the resturant managers are great very friendly,"

Posted: Thu, May 23, 2013

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Tiago Andrade from Chicago, Illinois

"Good value for money, good food and drinks, good services"

Posted: Thu, May 23, 2013

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Olivia from Mexico

"Very bad experience, there are not enough palapas. Do not recoment this resort."

Posted: Tue, Apr 16, 2013

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D.g from New York, New York

"no bar in pool and the beach was terrible ..food was very good in the restaurant s very nice over alln"

Posted: Sun, Nov 30, 2014

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Mike Walters from Waukesha, WI.

"mY WIFE AND I ARE RETURNING TO BLUE BAY FOR THE 4TH CONSECUTIVE YEAR ON 12/11/2014. RESORT IS A GREAT VALUE AND HAS NEVER DISnAPPOINTED US. FOOD IS AVERAGE IN QUALITY BUT VERY WELL PREPARED. ROOM AND POOL AREA VERY NICE, NO PROBLEM RELAXING. BEACH WAS THE ONLY AREA WE SOMEWHAT DISAPPOINTED. WIFE AND I WILL CONTINUE TO RETURN TO BLUE BAY, AFTER HAVING BEEN TO MANY OTHER RESORTS. n"

Posted: Mon, Nov 10, 2014

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Mauricio Hernandez from College Point, Ny

"This hotel look to sign you up for a time share. they push his time share to you. They do no give you correct information and never send you anything that is promised. Never do that and don't go to the hotel. "

Posted: Thu, Aug 14, 2014

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Jason Richards from Cleveland, Ohio

"Do not come to this hotel. The staff in this hotel hotel is very rude and they are always reluctant to help you and do very simple favors. The hotel itself is nice but the staff just ruins everything. TVs are very small and beds very uncomfortable. My family and I payed for a suite and they gave us the worst rooms in the hotel. We had to talk with a very hostile and rude staff to get better rooms that still where not the quality we had payed for."

Posted: Thu, Jul 03, 2014

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Oksana And Lyuda Samorodova from San Antonio, Tx

"My mom and I stayed here for 6 nights in January.... and it was AMAZING!!!! nEVERYONE from front desk, to waiters, to cart drivers, to bar tenders, to room cleaners, to pool cleaners, to excursion people, and especially to ENTERTAINMENT STAFF was AMAZING!!! Helpful and nice! Always saying hello and good morning to us!!! nDon't forget.... you are coming to MEXICO!!! They do not have to speak English...you should learn some SPANISH!!! And they are not your maids or workers, they are people! Be nice to them and boy do they return the favor!!! nnThe rooms were AMAZING! The showers were clean and excellent! The beds very comfortable! The balcony was great - very relaxing and restful! nThe pool area was a lot of fun, entertainment staff made sure everyone was having a great time at all parts of the day! nFOOD AND DRINKS were super! Buffet was YUMMY and a la carte was DELICIOUS! Tequila con jugo de toronja - a new favorite!!! nAll bars and dining areas were always great... never had a bad time anywhere! nnOverall this place is AMAZING! And I would DEFINITELY return here as well as recommend it to everyone! nnDon't listen to the bad reviews......they're coming from BAD people!!! nIf you know how to enjoy yourself...this place will make your vacation the best!!!"

Posted: Tue, Apr 15, 2014

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Jeanette Mccrea from 100 Mile House, British Columbia

"The Resort was clean and the staff was very friendly. We came across staff always cleaning something along our walks. I read reviews before I booked and had already decided that no place is perfect in everyone's eyes. For my first trip to Mexico it was great and the first impression is the most important. There is lots of choices for food and entertainment. We preferred the buffet by the lobby and it was quite a walk from our room by the beach to the lobby but we enjoyed walking and seeing the nature along the way. Everyone was so friendly. Lots of activities by the pool. They have an onsite gated child minding area. Not that I needed it but I thought that was a great idea. We had a bit of a problem with the Go Natural Tours but I am pleased with how they were rectified by BD Travel and Go Natural. I am already thinking about my trip next year and would definitely return to this resort. "

Posted: Sun, Mar 16, 2014

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Kelly Graves from Orlando, Florida

"our lasting impressions of the vacation will be attitude of the management and one front deck employee. we book upgrade room with partial sea view when we arrived at the room we immediately noticed twin beds we havent slept in seperate beds in our 24 years of marriage. we go on to the balcony and look for our sea view me being 6' 2' if i stood on tiptoe could see the horizon my wife being 5' 4' could only see trees. i went down to reception and spoke to a representative about this and also showing her pics of my view. the lady goes to the office to speak to management she comes back and says thats it take it or leave it . as we were her celibrating my wifes 48 birthday i didnt want to create so went back to room to try and enjoy our vacation. check out at 6.30 am wed 5th march the gentleman at reception charged my wife 5 us dollars for every room card towel card that was missing from the original 8 we had 5 (even though nowhere and at any time does it say all cards must be returned) i explain that 2 days before the concierge came to our rooms as some of the cards would not open the room doors (our two girls where with us in another room) he took the card away saying he would reprogram them and bring them back (this happened 3 times in all) the gentleman became very nonchalant and spoke in a very patronizing way say there is nothing written here so you paying. never in all my life have i been spoken to like that in any hotel from 1 star to 5 star .we get in taxi and leave. so that is what i will remember from our stay at this hotel and would not recommend it to anyone ."

Posted: Thu, Mar 06, 2014

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Green from Las Vegas, Nevada

"At Bluebay Esmeralda from December 18 through December 28, 2013.nThe outside grounds that are kept up by ground keepers are wonderful they're doing a great job. The inside of the rooms are adequate but have poor maintenance with Rusty towel holders and leaky faucets maintenance does a terrible job on upkeep. Beaches muddy with sandbags. Food is horrible even with restaurants it is like Vegas buffet food old and bad. Entertainment is laughable the Michael Jackson impersonator there only reason for going was to laugh at him.nWhen arriving home I found that they also billed me a $65 transfer fee what that is no idea just another rip off. THE WORST THING ABOUT THIS HOTEL IS NO SHUTTLE SERVICE FROM AIRPORT AND BACK WILL NEVER STAY AT A RESORT WITHOUT THIS AGAIN! stores have nothing in them but junky dollar store things that they are selling for high-end prices. Staff refused to help itchy sheets or bedbugs no help when airline canceled flight. Jose at the front desk refused to call airline refuse to print ticket when I had to change made thing God I had international calling on my cellphone because their staff did not care to help in any way. This resort cares only about selling you a timeshare that's all their staff i.e. concierge speak about. Will never stay there again!"

Posted: Thu, Jan 02, 2014

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Josh Hettinga from Muleshoe, Tx

"The only problem with this resort was that they tried to sell us on the time share property the moment we arrived from the airport. The last thing we wanted to do after a day of travel to the resort is sitting down for 45 minutes to discuss our next stay at this time share property."

Posted: Wed, Oct 02, 2013

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Faith from South Amboy, New Jersey

"omg where do I begin!! my family and I went at the beginning of july and we were expecting a beautiful beach as shown in the pictures, and we got rocky, shallow, filthy waters!! the pools were warm and shallow. we should have stayed home and went I our own pool!! we had to pay to go to a better beach!!! if u want to go to a nice beach then u have to pay extra!but the staff was nice. the worst part for me was waiting sooooo long for the shuttles, and when the shuttles came they were crowded!!!!"

Posted: Tue, Sep 03, 2013

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Sue G from Hudson, Nh

" ***GO SOMEWHERE ELSE ***
i got sick the first 2 times we ate there
the sales staff constantly pestered us about taking the time share tour. example upon return to our building - we advised the staff we were not interested two times in the same conversation THEN THE GUY GOT ON THE ELEVATOR WITH US - really pal how many times do we have to say NO! COMPRENDE?
I read the reviews and knew the beach was not in the best shape - but it was really disappointing
my husband waited at the bar for 5 min while the 3 bartenders talked with girls after they gave them their drinks, and the manager was standing there watching them the enrire time , then manager did nothing after he complained
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Posted: Wed, Aug 21, 2013

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Dong Pham from Edmonton, Alberta

"I have book one week all inclusive at the Blue Bay Grand Esmeralda. booking four rooms and ask for two room with king size beds end up all four with double bed, my husband and othe couple have to sleep seperated on our vacation. I have asking again many time but still dont have the king size bed available. Food so boring every day the same at the buffet. at night time so bore not much entertainment happen at all. I would not come back again to this resort and wont recoment to any of my friends. service at the buffet not friendly . I won't rates this at a 4 star at all."

Posted: Tue, Aug 06, 2013

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Loretta Thompson from Columbia, Md

"tHE TRIP,STAFF HOTEL WAS GOOD. i WAS SCAMED OUT OFA $ 60.00 DEPOSIT AT THE AIRPORT,FOR A TOUR THAT I DID NOT TAKE WHICH THE HOTEL ADVISED ME AGAINST.THE PEOPLE WERE DRESSED WELL,CONVINCING ME THERE TOUR WAS CHEAPER .WHEN ASKED, HOW i ENJOYED THE TRIP, I WILL TRUEFULLY SAY IT WAS A EXCELLENT.EXCEPT FOR WHAT HAPPENED AT THE AIRPORT.I TRUELY ENJOYED MY STAY AT THE HOTEL.THE STAFF,GUEST,FOOD.DRINKS,SERVICE WERE GREAT.I WOULD HIGHLYRECOMEND THE BLUE BAY GRAND ESMERALDA RESORT AND SPA."

Posted: Tue, Aug 06, 2013

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Sheryl from Phila, Pa

"Booked a room with a particial ocean view. The only way to see the ocean was handing over the balcony.

No poolside or ocean service."

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Reviews: Blue Bay Grand Esmeralda Resort and Spa - All-Inclusive

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Your All-Inclusive Plan Includes:

Dedicated concierge in each room block

Unlimited domestic and international beverages, beer, soft drinks, wine, cocktails and bottled water

Unlimited dining at six specialty a la carte restaurants, all with air-conditioning

In-room mini-bar

Free Wi-Fi in lobby and room area provided for one device, for two devices or more extra charges may apply

All meals and snacks included every day (buffet breakfast, buffet lunch, buffet or a la carte dinner)

Free Honeymoon Package: One bottle of domestic wine and one fruit basket in the room upon arrival at the resort. Please request Honeymoon Package at time of booking. Marriage Certificate or proof of marriage may be required at check-in.

Free Honeymoon Package: One bottle of domestic wine and one fruit basket in the room upon arrival at the resort. Please request Honeymoon Package at time of booking. Marriage Certificate or proof of marriage may be required at check-in.

Special Amenities:

Welcome courtesy upon arrival

Fresh beach towels in the room upon arrival

Daily stocked mini bar

10% Discount on all Spa treatments only (not valid for products and not combinable with other specials or discounts)

One complimentary access to the water circuit of the Spa (per person per stay, not combinable with other specials or promotions)

Room Amenities: One king bed or two double beds. This room features a furnished balcony or terrace, LCD TV with U.S. channels and pay-per-view movies, direct-dial phone with voice mail, hair dryer, make-up/shaving mirror, ceiling fan, air conditioning, coffee/tea maker and an in-room safe.

Free Honeymoon Package: One bottle of domestic wine and one fruit basket in the room upon arrival at the resort. Please request Honeymoon Package at time of booking. Marriage Certificate or proof of marriage may be required at check-in.

Special Amenities:

Welcome courtesy upon arrival

Fresh beach towels in the room upon arrival

Daily stocked mini bar

10% Discount on all Spa treatments only (not valid for products and not combinable with other specials or discounts)

One complimentary access to the water circuit of the Spa (per person per stay, not combinable with other specials or promotions)

Room Amenities: One king bed or two double beds. This room features furnished a balcony or terrace, LCD TV with U.S. channels and pay-per-view movies, direct-dial phone with voice mail, hair dryer, make-up/shaving mirror, ceiling fan, air conditioning, coffee/tea maker and an in-room safe.

Free Honeymoon Package: One bottle of domestic wine and one fruit basket in the room upon arrival at the resort. Please request Honeymoon Package at time of booking. Marriage Certificate or proof of marriage may be required at check-in.

Special Amenities:

Private and personalized check-in

Personalized welcome letter from the General Manager

One bottle of red wine upon arrival

Fruit plate upon arrival

Fresh beach towels in the room upon arrival

Daily stocked mini bar

15% Discount on all SPA treatments only (no valid for products and not combinable with other specials or discounts)

One Complimentary access to the water circuit of the SPA (per person per stay, not combinable)

Farewell courtesy from Management

Room Amenities: One king bed or two double beds. This room features a furnished balcony or terrace, LCD TV with U.S. channels and pay-per-view movies, direct-dial phone with voice mail, hair dryer, make-up/shaving mirror, ceiling fan, air conditioning, coffee/tea maker and an in-room safe.

Free Honeymoon Package: One bottle of domestic wine and one fruit basket in the room upon arrival at the resort. Please request Honeymoon Package at time of booking. Marriage Certificate or proof of marriage may be required at check-in.

Special Amenities:

Private and personalized check-in

Personalized welcome letter from the General Manager

One bottle of red wine upon arrival

Fruit plate upon arrival

Fresh beach towels in the room upon arrival

Daily stocked mini bar

15% discount on all SPA treatments only (not valid for products and not combinable with other specials or discounts)

One complimentary access to the water circuit of the SPA (per person per stay, not combinable)

Farewell courtesy from Management

Room Amenities: One king bed or two double beds. This room features a furnished balcony or terrace, LCD TV with U.S. channels and pay-per-view movies, direct-dial phone with voice mail, hair dryer, make-up/shaving mirror, ceiling fan, air conditioning, coffee/tea maker and an in-room safe.

Free Honeymoon Package: One bottle of domestic wine and one fruit basket in the room upon arrival at the resort. Please request Honeymoon Package at time of booking. Marriage Certificate or proof of marriage may be required at check-in.

Room Amenities: One king bed or two double beds. This room features a furnished balcony or terrace, LCD TV with U.S. channels and pay-per-view movies, direct-dial phone with voice mail, hair dryer, make-up/shaving mirror, ceiling fan, air conditioning, coffee/tea maker and an in-room safe.

(+) = Additional fees may apply for the use of these amenities.(*) = Free, some restrictions may apply.

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