Professional Office Procedures

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Survive in today's fast-changing, computerized business world! Stay current with office technology and practices, including the latest in telecommunication. Through real-life experiences and exercises about office functions, this book offers sensible and valuable guidance for efficient, productive office workers. Use the Internet for all kinds of business research. Create effective E-mail, voice mail, and satellite communications. Maintain a "green" office environment. Choose employee benefits, including pension plans and stock options. Understand the impact of diversity and outsourcing.

Preface

p. xv

The Successful Employee

p. 1

Objectives

p. 1

The Office Employee

p. 1

Characteristics of a Good Office Employee

p. 2

Effective Listening

p. 5

Duties of an Office Employee

p. 6

Organization and Time Management

p. 11

Group Dynamics

p. 13

Work Schedules and Locations

p. 14

Conclusion

p. 16

Chapter Review

p. 16

Activities

p. 16

Projects

p. 17

Human Relations Skill Development

p. 18

Situations

p. 18

Role Playing

p. 19

Punctuation Review

p. 19

CD Assignments

p. 20

Document Preparation

p. 21

Objectives

p. 21

Basics

p. 21

Correcting Common Writing Problems

p. 22

Letters

p. 25

Interoffice Memorandum

p. 32

Minutes of Meetings

p. 34

News Release

p. 35

Reports

p. 36

Saving Files for and from the Internet

p. 40

Chapter Review

p. 41

Activities

p. 42

Writing Assignments

p. 42

Projects

p. 43

Human Relations Skill Development

p. 44

Situations

p. 44

Punctuation Review

p. 45

CD Assignments

p. 45

Communications

p. 46

Objectives

p. 46

Communications

p. 46

Voice Mail

p. 47

E-Mail

p. 48

Fax Machines

p. 50

The Telephone

p. 53

Teleconferencing

p. 63

Speaking before a Group

p. 64

Chapter Review

p. 66

Activities

p. 67

Projects

p. 67

Human Relations Skill Development

p. 68

Situations

p. 69

Punctuation Review

p. 69

CD Assignments

p. 69

Processing the Mail

p. 71

Objectives

p. 71

Processing Incoming Mail

p. 71

Internal Distribution of Mail

p. 74

Preparing Mail to Leave the Office

p. 74

Processing Outgoing Mail

p. 79

Chapter Review

p. 86

Activities

p. 87

Projects

p. 87

Human Relations Skill Development

p. 88

Situations

p. 89

Punctuation Review

p. 89

CD Assignments

p. 90

Computers in the Office

p. 91

Objectives

p. 91

Introduction to Computers

p. 91

Hardware

p. 91

Types of Computers

p. 96

Software

p. 99

Additional Computer Terms

p. 104

The Paperless Office

p. 108

Chapter Review

p. 108

Activities

p. 109

Projects

p. 109

Human Relations Skill Development

p. 110

Situations

p. 110

Punctuation Review

p. 110

CD Assignments

p. 111

Management of Records: Filing

p. 112

Objectives

p. 112

Why File?

p. 112

File Cabinets

p. 112

Setting Up Files

p. 113

Storage of Document Images

p. 116

Filing Systems

p. 117

Alphabetic Filing Rules

p. 119

Filing Hints

p. 130

Chapter Review

p. 130

Activities

p. 131

Projects

p. 131

Human Relations Skill Development

p. 133

Situations

p. 133

Punctuation Review

p. 134

CD Assignments

p. 134

Meetings and Conferences

p. 135

Objectives

p. 135

The Meeting

p. 135

Attending a Meeting

p. 138

Planning a Large Meeting or Conference

p. 139

Meeting Day and Followup

p. 144

Chapter Review

p. 145

Activities

p. 145

Projects

p. 145

Human Relations Skill Development

p. 146

Situations

p. 147

Punctuation Review

p. 147

CD Assignments

p. 148

Travel

p. 149

Objectives

p. 149

Fundamentals of Office Travel

p. 149

Travel Assistance

p. 150

Airline Travel

p. 153

Lodging

p. 157

Automobile Travel

p. 159

Responding to the Technology Demands of Business

p. 160

Travel Funds

p. 160

Itinerary

p. 162

Passports and Visas

p. 163

Chapter Review

p. 165

Activities

p. 165

Projects

p. 165

Human Relations Skill Development

p. 167

Situations

p. 168

Punctuation Review

p. 168

CD Assignments

p. 169

Terminology of Business and E-Commerce

p. 170

Objectives

p. 170

Introduction

p. 170

Sources of Business Information

p. 173

Economics

p. 173

Types of Business Organizations

p. 175

Bonds and Treasury Securities

p. 176

Terminology in the World of Business

p. 177

Financial Statements

p. 182

Tax Forms

p. 184

Readings

p. 186

Chapter Review

p. 186

Activities

p. 187

Projects

p. 187

Human Relations Skill Development

p. 188

Situations

p. 188

Punctuation Review

p. 189

CD Assignments

p. 189

The Office

p. 191

Objectives

p. 191

Introduction

p. 191

The Office Building

p. 191

The Office

p. 193

Office Furniture and Equipment

p. 197

Office Supplies

p. 200

Purchases and Payments

p. 202

Banking

p. 204

Chapter Review

p. 206

Activities

p. 207

Projects

p. 207

Human Relations Skill Development

p. 208

Situations

p. 208

Grammar Review

p. 209

CD Assignments

p. 209

Seeking Employment

p. 210

Objectives

p. 210

Planning for Your Career

p. 210

Types of Office Positions Available

p. 211

How to Find Employers

p. 212

Letter of Application

p. 215

References

p. 216

Resume

p. 216

Application for Employment

p. 221

The Interview

p. 221

After the Interview

p. 228

Job Offer

p. 229

Anti-Discrimination Protection in the Workplace

p. 232

Chapter Review

p. 233

Activities

p. 234

Projects

p. 235

Human Relations Skill Development

p. 236

Situations

p. 236

Punctuation Review

p. 236

CD Assignments

p. 237

Continuing to Grow in Your Profession

p. 328

Objectives

p. 238

Changes in Your Company

p. 238

Growing in Your Profession

p. 239

Making a Job Change

p. 242

Leaving the Old Job

p. 244

Working with a New Supervisor

p. 245

Obtaining Assistance

p. 246

Becoming a Manager or Supervisor

p. 247

Chapter Review

p. 252

Activities

p. 252

Projects

p. 252

Human Relations Skill Development

p. 253

Situations

p. 254

Punctuation Review

p. 254

CD Assignments

p. 255

Tips of the Trade

p. 256

Objectives

p. 256

Introduction

p. 256

Personal Hints

p. 256

Hints for Your Office

p. 259

Your Day

p. 263

Your Job

p. 267

Stress Management

p. 271

Business Etiquette

p. 272

Travel

p. 274

Business Strategies

p. 275

Chapter Review

p. 277

Activities

p. 277

Projects

p. 278

Human Relations Skill Development

p. 279

Situations

p. 279

Punctuation Review

p. 280

CD Assignments

p. 280

Review of Grammar, Punctuation, and Spelling

p. 281

Grammar

p. 281

Capitalization

p. 281

Subject and Verb

p. 281

Subject and Verb Agreement

p. 282

Phrase

p. 282

Clause

p. 283

Punctuation

p. 283

Period

p. 283

Question Mark

p. 283

Exclamation Mark

p. 283

Commas

p. 283

Semicolon

p. 285

Colon

p. 285

Dash

p. 285

Parentheses

p. 285

Apostrophe

p. 285

Hyphen

p. 286

Quotation Marks

p. 286

Spelling

p. 286

Similar-Sounding Words

p. 286

Frequently Misspelled Words

p. 289

Index

p. 293

Table of Contents provided by Syndetics. All Rights Reserved.

Professional Office Proceduresis a concise alternative for your office procedures course that prepares students for the realistic situations, tasks and problems they will encounter in a state-of-the-art office environment. Using flexible, innovative end-of-chapter activities, students are directed to practice skills and conduct activities that focus on Internet research, software application, punctuation review and human relations skill development. Throughout this new edition, the emphasis is on learning by doing, developing positive human relations skills and understanding various forms of technology and its impact on today's office environment and procedures.