MOS

Mean Opinion Score (MOS) is the overall measurement of the quality of a telephony service. In reference to your internet connection, MOS is a score that reflects the quality of voice communications such as VoIP, Skype, and other services that use your internet connection.​

What is MOS?

The score ranges from 1 to 5, with a theoretical maximum of 4.4 (because of overhead caused by codecs used to encapsulate voice over the wire). It is calculated by average latency, average jitter, and packet loss.

A = (latency + jitter) * 2

If A < 160 then B = 93.2 - ( A / 40 )

If A >= 160 then B = 93.2 - ( A - 120 ) / 10

C = B - ( packet loss * 2.5 )

MOS = 1 + (0.035) * C + (.000007) * C * (C-60) * (100-C)

A MOS score above 4.0 should support most VoIP applications, provided the bandwidth is also available.

2017 has been a big year for Unified Communications (UC). Over the past year, enterprises of all sizes and across all industries have come to realize the need to adopt robust UC solutions in order to...