Crozscore:

Crozscore:

Software Description:

Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.

The word Faveo comes from Latin which means to be favourable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. It is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support system. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven with passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions.

Faveo has been integrated with various platforms and every month there is 1 to 2 update releases with new features & platform integration.

Faveo can also be customised according to requirement and we do undertake such request.

Software Description:

Zendesk provides a customer service platform designed to bring organizations and their customers closer together.

With more than 50,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages.

Zendesk is a beautifully simple customer service platform. It enables companies to provide great customer service, scale with self-service options, and differentiate with proactive engagement. The result is customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Software Description:

Teamleader enables small and medium sized businesses to organise their business, build better relationships and collaborate with their team in a single tool.

A simple interface and a variety of integrations allow your business to stay efficient, optimize workflow and work smarter.

Features:

API

Lead Management

Multi-User

Notifications

Dashboard

Customer Management

Calendar Management

Data Export

Features:

Chat

Customer Management

Email Integration

Features:

Vacation Calendar

Attendance Tracking

Employee Database

CRM Integration

Chat

PayPal

BitCoin

Stripe

Multi-Currency

Click-to-Dial

Conversion Tracking

Time Management

Payment Processor

Billing/Invoicing

Budgeting

File Sharing

Batch Permissions & Access

External Integrations

Contact Management

Contact Sharing

Data Visualization

Forecasting

Data Import

File Transfer

Data Export

Notifications

Email Integration

API

Project Management

Google Apps Integration

Third-Party Plugins/Add-Ons

Gantt Charts

Multi-User

Call Tracking

Dashboard

Scheduling

Calendar Management

Customer Management

Lead Management

Task Scheduling/Tracking

Lead Scoring

Summary:

No key features associated with this application.

Summary:

Multi-channel support: email, web, phone, chat, social media

Flexible ticket management with automated workflow

Customer facing web interface that you can easily brand

Brings all your customer conversations into one place

Time-saving tools like ticket views, triggers, and automations

Robust reporting and advanced analytics

Summary:

Teamleader unifies CRM, project planning and invoicing in a simple and intelligent tool

Build better relationships

Organize your business

Collaborate with your team

Keep your workflow simple

Focus on your business, not you administration

Be professional

Create invoices in 3 clicks

Keep track of your contacts

Pricing:

Starting from: $37.00/month

Credit card required: N/A

Faveo Helpdesk is available in three flavors

Community edition

Pro Edition

Service Desk

Community

Free

Pro

$449.00unlimited user(s) / year

CRM

$25.002 user(s) / month

Included in plan:

14 day free demo

Support

Integration with Office 365

VoIP integration

35GB file storage

Daily back-ups

Integration with Google Apps

API & Webhooks

Free updates

Integration with iCloud

CRM+invoicing

$50.002 user(s) / month

Included in plan:

14 day free demo

support

integration with office 365

VoIP integration

35GB file storage

daily back-ups

integration with Google apps

API & Webhooks

Free updates

integration with iCloud

CRM & Offers

Time tracking

Lead Management

Calendar Management

CRM+invoicing+project management

$100.002 user(s) / month

Included in plan:

14 days free demo

35GB file storage

integration with iCloud

integration with office 365

free updates

API & Webhooks

support

VoIP integration

daily back-ups

integration with Google Apps

CRM & Offers

Time Tracking

Lead Management

Calendar Management

CRM+invoicing+project management+ticketing

$150.002 user(s) / month

Included in plan:

14 days free demo

35GB file storage

integration with iCloud

integration with office 365

free updates

API & Webhooks

support

VoIP integration

daily back-ups

integration with Google apps

CRM & Offers

Time Tracking

Lead Management

Calendar Management

Per Extra user

$10.001 user(s) / month

Included in plan:

one extra user

FAQs:

Does this service integrate with any other apps?

Yes we have various plugins integration available for different platforms

Does this service offer an API?

Yes, we have API's

Does this service offer multi-user capability (e.g. teams)?

Team, Department options avilable

What are some applications this service is commonly used in tandem with?

Reseller Club
Exotel
Envato
Podio
LDAP

What platforms does this service support?

Web
Android
iOS coming soon

What is this service generally used for?

Pre Sales(Enquiry Management) & Post Sales(Issue Management)

Does this service offer guides, tutorials and or customer support?

Customer support and tutorials available.

Who are the main user groups of this service?

Faveo is industry agonist, mainly SME's are target audience.

FAQs:

No FAQs associated with this application.

FAQs:

Does this service offer an API?

Yes, you can create your own integrations & submit them to the Marketplace.

Teamleader helps you and your team work smarter so your small business thrives. Bringing CRM, project management and invoicing together with an intuitive software solution, Teamleader enables your team to collaborate, organize and build your business.

Who are the main user groups of this service?

Teamleader enables small and medium sized businesses to organise their business, build better relationships and collaborate with their team in a single tool.