Highway Moving Inc Complaint - Unfair Trade Practices

CHARLOTTE, NORTH CAROLINA -- I contacted Highway Moving Inc. and got a quote of $1,750.00 for my move all fees, tolls and government fees included and sent a deposit of $175 to the company to secure the move.

I then contacted them again to see if there would be a change in price since I was adding a washer, dryer and refrigerator to the move. I was advised that this would make no difference, and that when the manager or crew chief arrived he would review the goods to be moved and would determine the final cost for the move.

When the crew chief arrived, he walked through and then said that there would be an additional $680 charge for packing some items and that the final cost would be $2,430.00. I was advised that the final balance due would be $1,255.00 after paying half down before they would load the truck.

My wife left for our new home and to get to the bank to be sure that we had the balance due.

It took the movers 12 hours to load all the furniture for a small 1400 sq ft house. They left at midnight. They had no tools with them to dissassemble the beds and I had to wake up a neighbor at 10:30PM to borrow tools and help me to take the beds apart.

I then drove all night to meet them at 7 AM to unload the truck. I arrived to find no movers. They called me from down the road to advise me that they wanted $3,400 additional cash instead of the initially agreed upon amount of $1,255. and that they wanted cash a bank check or certified check would not be acceptable.

We then had to wait until the bank opened to get the cash and hand it to them down the road before they would even pull into my driveway.

They then proceeded to unload the truck and broke the legs off of an antique highboy and a 300+ year old antique chest plus other dings on our furniture.

The whole time the furniture was being unloaded the crew chief kept complaining because he had to hurry to get back for sabbath and he would be late. His religion was more important than my belongings.

He also left behind the tools that I had loaned him to disassemble our beds "because they were not packed". So we were forced to sleep on the floor the first night in our new home before I could get to a store to purchase the tools all over again.

Another scarry moving story. I would never hire movers knowing full well there are more stories of them hold loads ransom and breaking furniture. Unless you are moving overseas, have a medical ailment or a 10 bedroom house, it only pays to load up a truck yourself and move it yourself.