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User can not successfully log into PowerChute Network Shutdown client via a web browser after entering the correct user name and password.

Issue:
The user is repeatedly asked to re-enter their login information when attempting to log into PowerChute Network Shutdown (PCNS) client via a web browser, though a correct user name and password has been entered. Upon login, the username and password form fields are cleared, and the user is not logged in.

Product Line:
PowerChute Network Shutdown

Environment:
Web browser

Cause:
This will occur if cookies are blocked in the browser settings.

Solution:
To resolve the issue in the browser:

Internet Explorer - go to Tools > Internet Options > Privacy > Sites Button. Enter the IP address of the system running the PCNS client that is being blocked and click "Allow".