RETURNS

Here at Army Navy Outdoors our ultimate objective is to make our customers happy. If for any reason you are not happy with your purchase, please return the item(s) to: Returns, 127 Monument Road, Jacksonville FL 32225. Orders sent back to any other location without our prior approval is subject to a 15% restocking fee.

For your convenience, we can provide a prepaid shipping UPS return label for a flat fee of $8.95. Email us at sales@armynavyoutdoors.com and let us know if you need a label. Be sure to include your order number found on your packing slip.

To be eligible for a full refund, item(s) must be returned within 90 days of purchase in new, resalable, unworn condition with tags attached.

Boots must be returned in the original shoe box INSIDE another box. Please avoid damaging the shoe box by using it as the shipping packaging. Returned items in marked or damaged shoe boxes may be refused by the post office or our warehouse.

In order to protect our customers and keep chain of custody we are unable to accept return for body amour products.

If you received any promotional item(s) with your order and need to return the item(s) that earned you those promotional item(s), the promotional items need to be included with the return. In the event we receive returned items that are not in new resalable condition, ANO has the right to refuse to issue a refund. We are happy to return the item to you if a pre-paid return label is sent or a new purchase is made and the returned item will be placed in the same package.

SHIPPING CHARGES

Unfortunately, we cannot refund shipping charges on returned orders and we do not cover any shipping charges associated with your return.

REFUNDS

All refunds will be credited to your original form of payment within 3-5 business days from receiving your returned item(s) at our facility. Please note it may take your financial institution up to 3 business days to post the refund to your account based on their policies. Army Navy Outdoors has no control over the financial institutions’ policies and cannot act as an intermediary between the customer and their financial institution. Gift Cards cannot be redeemed for cash unless required by law. Unfortunately, we cannot refund shipping charges.

EXCHANGES

If any of your items do not work we want to make it better. Just return what did not work and place a new order. We will ship your new order quickly. Once we receive and process your return, we will issue you a refund.

CUSTOM AND EMBROIDERY ITEMS

Items that have been customized are not eligible for return. All embroidery is sewn exactly as requested when the order is placed.

BUNK BEDS

To be eligible for a refund, the mattress must be in its original factory sealed packaging. If the original factory sealed packaging of the mattress is broken, the bunk bed becomes a FINAL sale. When shipping back, please use the original packaging to prevent damages. Please note you may be responsible for any damages if the bunk bed was improperly packed. A 20% restocking fee will be deducted from the final refund amount. DO NOT SHIP PRIOR TO OBTAINING AN AUTHORIZATION CODE AND RETURN ADDRESS. Call for assistance at (904) 725-5000.

LOST OR DAMAGED PACKAGES

Should a package be lost or damaged, it is the customer’s responsibility to report the loss to Army Navy Outdoors so that the problem may be addressed in a timely manner.

Lost UPS packages must be reported within 30 days of the original ship date of the package.

Lost USPS packages must be reported within 90 days of the original ship date. The postal service will not allow us to open a USPS claim before 45 days from the original ship date. If you feel that your USPS package has been lost, you must submit your concern in writing so that we may open a claim with the postal service. Please be aware that claims cannot be opened after 90 days, and Army Navy Outdoors assumes no responsibility for claims made after these time periods.