This eBook is for contact center management and business executives looking for ways to increase the efficiency and productivity of their contact center.
• If yours is an existing contact center with infrastructure that has been built up over the years, this eBook provides best practice steps to break down the resulting application silos, unify them, and improve the operational efficiency of your contact center.
• If yours is a new contact center and you have the opportunity to build your infrastructure from the ground up using modern technologies, this eBook will provide best practices to prevent building application silos.

This whitepaper is for contact center management and business executives looking for ways to optimize the business performance of their contact center.
• If yours is an existing contact center with infrastructure that has been built up over the years, this whitepaper provides bestpractice steps to break down the resulting data silos, unify them, and optimize your contact center for business performance.
• If yours is a new contact center and you have the opportunity to build your infrastructure from the ground up using modern technologies, this whitepaper will provide best practices to prevent building data silos.

Procurement organizations are moving in substantial numbers to implement integrated technology suites in areas like source-to-contract and purchase-to-pay. A new generation of technology has made it possible for these technologies to move to the cloud, simplifying maintenance and administration. A recent Hackett Group study analyzed the use of e-sourcing suites to uncover trends, benefits and drawbacks to unifying these processes in one solution. For organizations already invested in optimizing sourcing execution efforts, the arguments for moving to an integrated suite are compelling.

Given the wide range of technology options available, it's important for healthcare IT executives to pick the right image management technology and approach for a long-term sustainable solution delivering the desired performance and ROI. This whitepaper explores solutions for multi-layered neutrality, a standards-based framework for unifying medical images and clinical documents across the enterprise and community.

Salesforce Research surveyed more than 2,300 global sales leaders to discover:
The unifying goals, stumbling blocks, and success metrics for today’s sales teams
How high-performing sales teams are evolving to stay ahead of the curve
Areas where sales is doubling down to supercharge business in the next 12–18 months.
This report highlights sales trends in 2015, including the central role of sales teams in an integrated customer success platform. Throughout the report, data is examined relative to sales performance to identify patterns for overall customer success.

While the cloud can be a disruptive force, this global survey, conducted by Harvard Business Review and sponsored by Oracle, shows it is no longer a divisive one. The cloud is emerging as a unifying force that’s forging tighter collaboration between business and IT managers to drive innovation. The survey debunks three myths around implementing a public and/or private cloud strategy, including whether corporate systems need public cloud app data and how aligned IT and business are when it comes to the cloud.

Consumer industries are facing once in a lifetime changes in the way they engage and interact with their customers and consumers. Whether consumer products, retail, or wholesale, there are two broadly unifying trends. First, consumers have both heightened influence and increased expectations. Second, several largely untapped digital technologies have the potential to enable new capabilities to better satisfy customer needs. For the key consumer industries of agribusiness, consumer products, life sciences, retail, and wholesale, the Internet of Things (IoT) will enable many new opportunities. These industries have a shared goal and challenge: to be able to create and offer engaging end consumer and/or customer experiences at scale. Part of the way that companies will achieve this goal and respond to this challenge is by developing digital transformation (DX) strategies. Such strategies enable new and potentially disruptive capabilities with a broad range of technologies.

Before Workday, Panera Bread’s payroll processes were manual, inefficient, and error-prone,
and payroll nightmares and compliance risks were a regular occurrence. Complex systems and costly
integrations made it impossible for the company to keep up with its rapid growth or gain valuable
insights into global labor expenses. See the infographic to learn why unifying HR, payroll, time tracking,
and absence management in a single system allows Panera to use one consistent, flexible, and scalable
system across the U.S. and Canada.

Achieving a truly innovative IT architecture requires both renovating the core of your IT and adopting new deployment models that speed up the delivery of new business services. Red Hat has infrastructure solutions for both traditional and agile workloads.

Restaurant technologies have transformed drastically over the past decade, however there have been several misconceptions about the impact big data can have on restaurant operations. According to a Hospitality Technology study, only 23% of restaurants have confidence in overall tech innovation. When it comes to the state of technology many restaurants are still stuck with disconnected architecture, complex legacy systems, lack of visibility, and high maintenance costs.
These challenges ultimately intimidate restaurant operators to outdated systems and processes that significantly limit their business growth. This ebook looks at the four pressing challenges and presents one unifying solution.

Before Workday, Panera Bread’s payroll processes were manual, inefficient, and error-prone,
and payroll nightmares and compliance risks were a regular occurrence. Complex systems and costly
integrations made it impossible for the company to keep up with its rapid growth or gain valuable
insights into global labor expenses. See the infographic to learn why unifying HR, payroll, time tracking,
and absence management in a single system allows Panera to use one consistent, flexible, and scalable
system across the U.S. and Canada.

For healthcare organizations, talent shortages mean lost revenue from having to cancel procedures and turn away patients. And with the aging population and increased competition for great healthcare talent, organizations like yours need a new, flexible workforce solution. That solution is Total Talent Acquisition (TTA).
TTA can break down hiring silos by unifying your organization’s efforts in acquiring all types of workers, whether they’re full-time staff, consultants, freelance contractors, temporary staff or project-based workers. It can rein in costs, help assess your current and future talent needs, and create a better experience for candidates and, most importantly, patients.
We created this guide to help you learn more about Total Talent and to assess how your organization can benefit from it. Download it to learn:
? What is Total Talent Acquisition
? How TTA creates a competitive advantage in the healthcare industry
? The positive impacts this model can have on healthcare organ

Mobile technology offers you the chance to transform
your business — unifying online and offline sales
channels, coordinating with staff and suppliers, and
bringing insight to each customer interaction.
Now, the only challenge is managing the mobile devices,
apps and configurations that make it all work.

This paper discusses the six critical management capabilities of next-generation IPS solutions to help reduce operational overhead while unifying across multiple environments, streamlining security operations and protecting against targeted threats.

While the cloud can be a disruptive force, this global survey, conducted by Harvard Business Review and sponsored by Oracle, shows it is no longer a divisive one. The cloud is emerging as a unifying force that’s forging tighter collaboration between business and IT managers to drive innovation. The survey debunks three myths around implementing a public and/or private cloud strategy, including whether corporate systems need public cloud app data and how aligned IT and business are when it comes to the cloud.

This white paper explains how you can unleash the full potential of mobility - greater productivity, flexibility, and better economics - by unifying secure device access, user authentication, provisioning, and management.

Traditional multi-channel thinking simply does not deliver the results most businesses and, more importantly, their customers demand. Today, it's critical to go beyond thinking in terms of "multi-channel" and start focusing on unifying content across screens—only forking content to real channels such as social media and mobile apps. It's vital to really understand the user's context and to intelligently re-use and re-format content blocks to deliver the right experience at the right time on the right screen or channel. Download this eBook for 6 ways to rethink content when structuring and managing online properties.