TERMS & CONDITIONS

Introduction

By visiting or browsing on this Site, you acknowledge that you have read, understood and agreed to be bound by this Agreement and the other policies displayed on this site.You understand that any information entered on the site will be used to facilitate your reservation or payment and where required will be provided to third parties such as the hotel as required for normal operational purposes.

At point of payment, you are redirected to a third-party provider and as such, credit card information entered on the payment gateway is not stored on this site or aha’s reservation systems.

Information

While we endeavour to make reasonable efforts to provide accurate and timely information about theproperties listed on aha’s Reservation web site, you should not assume that the information provided is always current or that this site contains all the relevant information.

Electronic Communications

The user hereby consents to receiving communications from aha electronically and agrees that all agreements, Notices, disclosures and other communications sent by aha satisfies any legal requirements including the requirement that such communication should be in writing.

Intellectual Property Rights

The information, text, graphics, images, sounds, links and all other information and software published or otherwise contained on this Site are the exclusive property of Tourvest Holdings (Pty) Ltd trading as aha Hotels & Lodges. Tourvest Holdings (Pty) Ltd trading as aha Hotels & Lodges strives to ensure that the contents are accurate and reliable. However, the Site may contain technical inaccuracies or typographical errors or omissions. Tourvest Holdings (Pty) Ltd trading as aha Hotels & Lodges reserves the right to make changes, corrections and improvements to the Site at any time without notice. Personal and non-commercial use limitation. This website is for your personal, non-commercial use. You may not copy, modify, distribute, transmit, display, perform, reproduce, publish, licence, create derivative works from, transfer, or sell any information, software, services found on, or obtained from this Site. No part of this Internet Site may be reproduced, wholly or in part, in any way, without obtaining the written consent of Tourvest Holdings (Pty) Ltd trading as aha Hotels & Lodges.

Links to third party sites. This site may contain hyperlinks to web sites operated by parties other than Tourvest Holdings (Pty) Ltd. Such links are provided for your reference only. Tourvest Holdings (Pty) Ltd trading as aha Hotels & Lodges does not control such web sites and is not responsible for their content. The inclusion of hyperlinks to such web sites does not imply any association with the sites’ operators. Internet E-mail. Please only use e-mail to send non-confidential notes. Please do not include confidential or private information and do not use Internet E-mail to send us transaction instructions. Customers who choose to send Internet E-mail messages to Tourvest Holdings (Pty) Ltd trading as aha Hotels & Lodges containing confidential, private or personal information do so entirely at their own risk. In order to protect you, our responses will not include any confidential Information.

No unlawful or prohibited use. As a condition of your use of the Site, you warrant to Tourvest Holdings (Pty) Ltd trading as aha Hotels & Lodges that you will not use the Site for a purpose that is unlawful or prohibited by these Terms and Conditions. In the event you do not agree to the above and foregoing terms of usage, please do not use this Site. Tourvest Holdings (Pty) Ltd trading as aha Hotels & Lodges reserves the right to refuse or cancel membership and access to the services of the site without notice.

The booker confirms that by entering his/her profile number, PIN and password he/she has authenticated his/herself as the person that is authorized to debit his/her account with the amounts of the transactions and hereby instructs Nedbank to pay such amounts to the third parties that he/she has nominated via the systems. The booker further confirms and agrees that he/she shall not be entitled to countermand or amend such instruction once Nedbank has received and implemented the said payment instruction and that the payment instruction is subject to the Nedbank terms and conditions of use, to which he/she is bound. The booker confirms that the purchase of all services (“the goods”) constitutes an agreement between him/her and the third party suppliers (“suppliers”) and agrees that all his/her rights and remedies with respect to his/her order, purchase, possession and use of the goods and liability as well as any other obligations related to the goods, if any, shall be subject to the applicable terms and conditions of the suppliers. The booker also confirms that Nedbank is not a party to any such agreements and has no responsibility or obligation in regard to the agreements other than to effect payment to the supplier as duly instructed and that he/she shall have no right of recourse against Nedbank. Appropriate risk mitigating measures need to be taken to counter the possibility of fraudulent transactions.

Detailed description of goods and/or services

aha a division of Tourvest Holdings (Pty) Limited is a business in the tourism industry that provides accommodation .

Return and Refunds policy

Hotels

Reservations may be cancelled up to 7 days prior to arrival without any penalty.

Reservations cancelled within 7 days of arrival will forfeit the prepayment / deposit.

Lodges

Reservations may be cancelled up to 45 days prior to arrival without any penalty.

Reservations cancelled within 45 days of arrival will forfeit the prepayment / deposit.

No Shows

Off Peak: 100% of the first night’s accommodation rate is applicable as the no-show charge.

Peak: 100% of the full stay is applicable as the no-show charge.

Customer Privacy policy

aha a division of Tourvest Holdings (Pty) Limited shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the aha a division of Tourvest Holdings (Pty) Limited bank account, the details of which will be provided on request.

Card acquiring and security

Card transactions will be acquired for aha a division of Tourvest Holdings (Pty) Limited via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by aha a division of Tourvest Holdings (Pty) Limited separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

aha a division of Tourvest Holdings (Pty) Limited takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and aha a division of Tourvest Holdings (Pty) Limited chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Postnet Suite 203, Private Bag X43, Sunninghill, 2157

Variation

aha a division of Tourvest Holdings (Pty) Limited may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by aha a division of Tourvest Holdings (Pty) Limited (sole trader / private company / close corporation) based in South Africa trading as