Poor customer service for the first time

so i went to my local verizon store typed my name so i can be helped, so i wait like 30 min patiently and all of sudden my name disappears. so i see a rep walk by and tell someone took my name off and i was next so he ask what wrong with my phone. so i tell that everyone i talk to sounds muffled and when people talk to me i sound muffled so he takes my phone and he goes to another tech and ask them a question and then it happens he drops my phone about 4 feet i just stare at him and he acts like nothing happened so i say nothing and then it happens again he drops and it hits the counter first and then hits the floor and he still does not say anything so then he walks by and he is looking at the water indicators and ask me has it been wet before i just stare at him and then tell what do the indicators say so he walk away to his desk and starts helping the person that was after me so i go to the manager and tell him the situation and he like that is horrible and say he will send a replacement but i have to keep the battery and the back cover so then he hands me my phone back and all i see are scratches on the back cover and the top has a big dent i tell him that its not fair for me to have to stay with a scratched up back just because his tech was not paying attention so then he tell me that i could of caused the damaged and i tell him how do u figure when i keep my phone in a otter defender case and i show him it and that the rep is the one who took it out so he says he still cant do anything so i call verizon right there and tell them my situation and they tell me they are going to send a brand new in box storm for all problems that happened i mean in the end something good happened but none of that should of happened from the beginning

I had 4 storms and if VZ's customer service hadnt been so good they would have gotten a phone thrown at them. Not often is VZW's CS bad so go get a lottery ticket. Remember....if you get a rep that is having a bad day call back and you'll get someone else that is willing to help you as much as possible. No...I dont work for Verizon....just a loyal customer.

I had 4 storms and if VZ's customer service hadnt been so good they would have gotten a phone thrown at them. Not often is VZW's CS bad so go get a lottery ticket. Remember....if you get a rep that is having a bad day call back and you'll get someone else that is willing to help you as much as possible. No...I dont work for Verizon....just a loyal customer.

having a bad day?? he was lucky I liked my phone too much to throw at him..it's their job and i dont care if they're having a bad day..mine was def worst

Sorry to hear you had that problem. If you want, I can file feedback on that store, just tell me what the address of it is and I'll handle it from here.

Again, our apologies for bad service.

3219 Berlin Tpke
Newington, CT 06111
(860) 666-9019
that is where the store is located and and i pay for great wireless service and and the service over the phone is great true only problem i had was in person.

so i went to my local verizon store typed my name so i can be helped, so i wait like 30 min patiently and all of sudden my name disappears. so i see a rep walk by and tell someone took my name off and i was next so he ask what wrong with my phone. so i tell that everyone i talk to sounds muffled and when people talk to me i sound muffled so he takes my phone and he goes to another tech and ask them a question and then it happens he drops my phone about 4 feet i just stare at him and he acts like nothing happened so i say nothing and then it happens again he drops and it hits the counter first and then hits the floor and he still does not say anything so then he walks by and he is looking at the water indicators and ask me has it been wet before i just stare at him and then tell what do the indicators say so he walk away to his desk and starts helping the person that was after me so i go to the manager and tell him the situation and he like that is horrible and say he will send a replacement but i have to keep the battery and the back cover so then he hands me my phone back and all i see are scratches on the back cover and the top has a big dent i tell him that its not fair for me to have to stay with a scratched up back just because his tech was not paying attention so then he tell me that i could of caused the damaged and i tell him how do u figure when i keep my phone in a otter defender case and i show him it and that the rep is the one who took it out so he says he still cant do anything so i call verizon right there and tell them my situation and they tell me they are going to send a brand new in box storm for all problems that happened i mean in the end something good happened but none of that should of happened from the beginning

sorry about puncuation i writing this on my storm through operamini

yea, 611 people are generally great! I had 611 manager argue with a store manager to the point of threatening write ups just because of their non sense at the store. Nice to know 611 is trained and kind enough to look out for us...

It seems that is the mistake you made. From my understanding (please feel free to correct me VZW employees) the people at the store are on commission, so if you are not buying a phone then I have found poor customer service inside the store.

I do 100% of my phone buying on line. I do 99.9% of all my other business with VZW with 611. The only time I go into a store anymore for VZW is if 611 says I have to go their to fix my issue. That has happened once, but I can't remember why.

I'm glad they're sending you a new phone. I was about to get your # and send you a free battery door and I filed bad reports against this store.

Glad it worked out though.

Why do you dislike Verizon gabby?

Several reasons..my phone wouldnt take any calls..and if it did it would only ring for about 2 to 4 seconds and went straight to voicemail, they didnt know what to do. after that i was being charged for rhapsody. i never used it, i think its pointless i never look at my statement i just send the payment. and now my phone isnt letting me send or get videos or pictures. Im changing to at&t next month and im thinking about getting the blackberry bold or blackberry 8820

I wonder why that is? Maybe because cell phone companies have spoiled people to the point, they expect to get what they want if they throw a fit.

its not spoiled..its the fact that people pay so much money for their service. and insurance.. i think companys need to understand that people come in already upset, and they dont make it any easier for their customers.

It seems that is the mistake you made. From my understanding (please feel free to correct me VZW employees) the people at the store are on commission, so if you are not buying a phone then I have found poor customer service inside the store.

I do 100% of my phone buying on line. I do 99.9% of all my other business with VZW with 611. The only time I go into a store anymore for VZW is if 611 says I have to go their to fix my issue. That has happened once, but I can't remember why.

That's not entirely true. Our customer service reps and tech support do not work on commision

And actually buying a phone has nothing to do with it either. We don't make a penny on phones. We get paid on contracts and services and accessories.

3219 Berlin Tpke
Newington, CT 06111
(860) 666-9019
that is where the store is located and and i pay for great wireless service and and the service over the phone is great true only problem i had was in person.