Want to Foster Change? Look for ‘Bright Spots’

Focusing on problems is a recipe for paralysis.

That’s why it’s so difficult for people and organizations to make lasting changes, says Dan Heath, co-author of "Switch: How to Change Things When Change is Hard."

He says two different, competing systems rule people’s minds: the rational and the emotional.

The rational mind wants, for example, a great beach body, while the emotional mind wants a cookie, he explains. This type of conflict can doom efforts to make changes—a must-have skill for credit union leaders.

How often do you talk to the board about compensation?

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