15Technical Writer jobsin Columbia, SC

In this role, the selected candidate will be responsible for creating and writing various types of user documentation, including how-to guides, references, manuals, cheat sheets, instructions or management presentations. Researches, develops and maintains routine to complex systems documentation.

This is a new position within the newly formed IT Governance structure developed to establish standardization, consolidation and better decisions/plans around technology as it relates to shared services.

Candidate should possess a proven knowledge of process improvement with strong emphasis in technical writing. Candidate will be responsible for performing a gap analysis in a shared services organization to identify areas where processes need to be defined, written or improved upon to gain efficiency, standardization, compliance and consistency.

The Technical Writer will work with various internal teams including the Project Managers, Developers, Business Analysts and SMEs in a development environment to create business and technical project artifacts that will be utilized internally by the project team, executive management, agency staff and/or externally by the business, Compliance, CMS or other stakeholders.

In this role, you will conduct research on the subject matter including interviewing and observing subject matter experts, researching project/program artifacts, on-line sources, and other substantive source material to write technical materials.

In this role, the selected candidate will be responsible for performing a gap analysis in a shared services organization to identify areas where processes need to be defined, written or improved upon to gain efficiency, standardization, compliance and consistency.

Candidate will be responsible for performing a gap analysis in a shared services organization to identify areas where processes need to be defined, written or improved upon to gain efficiency, standardization, compliance and consistency.

In this role, you will be responsible for
develop and manage all phases of the documentation project( s ) including initial analysis, information gathering, design of deliverables, and distribution of finished product.

In this role, the selected candidate will develop, maintain, and enhance best practices documentation for internal and external use. Build processes for ensuring published documentation is kept current.