Here is an overview of
the most commonly asked questions. If your question is not
answered in this section, just let us know by e-mailing us
at Amara@amarasoftware.com and I will answer it and if it
is relevant, also add it to this FAQ section.

Q: Are my purchases secure?
A: Yes, they are. We use BMTmicro to process the purchases.
This is a secure and trusted US based e-commerce gateway, used by thousands
of shareware developers.

Q:
How do I save/load/save the settings for each animation?
A: All our tools automatically save all data entered in the application as a template - a data file containing all the info you entered for easy re-use later.

It's best to create a new template for each new animation you want to create.

To do this, click on "New" above "Generate and Display". You can re-name the file by highlighting and typing over the template name. Your animation and its settings will now be saved under this name when you close the application.

To save or load the .tttf data file with a specific file name, click on the respective buttons to do so. Note that mbtf data files are not files you should insert in your webpage. You can only insert the SWF file in your webpage

Q:
I have inserted the .tttf file into my website, but why can't
I see it?
.tttf files are data files, that store the application settings and should not be inserted in your website. Only the created SWF (Flash) files should be inserted in your webpage.

Q:
How do I save the SWF file?
A: To save the SWF (Flash) file you need to click on the "Save" tab (near the "Preview" Tab) at the bottom of the right pane of the program, and then on "Save SWF".

Q:
How do I add more fonts to Amara Intro and Banner Builder?
A: To add more fonts, you must convert your existing TTF (True
Type File) fonts to FDB fonts using the ttf_to_fdb.exe. FDB
fonts are compatible with Amara Intro and Banner builder.

Please do the following:
1) Create a fonts directory on your c: drive
2) Download the "makefdb.zip"
file and unzip it in your newly created c:\fonts directory
3) Go to your Windows Font directory and copy and paste the
desired (TTF) fonts to your c:\fonts directory
4) Now open your Window command prompt (Start/All Programs/Accessories/Command
prompt)
5) Type this after the prompt: chdir c:\fonts (and press
Enter) - Note that you must use a back slash (\) and not a forward
slash (/)
6) In the Dos command prompt, type this: ttf_to_fdb.exe yourttffile
(replace yourttffile with the exact name of the font,
such as impact, in which case the complete line of code
is: ttf_to_fdb.exe impact)(and press Enter)
7) Finally copy and paste the newly created FDB files in the
c:\fonts directory to your Amara - Flash Intro and Builder Font
directory
8) If you want to convert more fonts, just hit the "F1
key" 15 times and enter the name of the desired font
9) Restart Amara Intro and Banner Builder.

Please try this, it really should
work. However, if after trying it you still cannot manage to
convert the fonts, please send us the TTF font file so we may
try to do it for you.

Q:
Why do I get an error when importing MP3 files?
Sometimes when importing MP3 files you may receive an error message such as Invalid MP3 Header or Wrong Format. This happens because Flash tends to be rather sensitive about the meta info in your sound file. Luckily there is a quick fix to solve this. Please click here to read how to solve this problem. (This issue has been fixed in the latest update)

Q:
Why do I get a message that I don't have a Flash player installed
or an incorrect version?Please visit the Adobe Flash Player fix page to read more about this issue. (This issue has been fixed in the latest update)

Q:
How do I enter the Google adWords clikTAG actionscript in the application?We created a clickTAG SWF file and clickTAG tutorial for our customers so that they can learn how to add the clickTAG actionscript into the application.

Q:
Can I create banners that have a very small file size?
The program has a compress option to reduce the file size of your animations. We created some samples for you so you can get a better idea of the generated file size: 5kb sample , 17kb sample

Q:
Do you provide custom banner and intro design?
Yes, we do. Please check out this Intro we made for a limousine service. We can provide you a quote upon request.

Q:
Why do I see a message prompting me to "click to activate and use this control" when I roll my mouse over an SWF file?
This happened after a certain Microsoft I.E. update. To solve it and learn more about this issue please read the instructions on our click to activate and use this control webpage.

Q:
I have inserted the SWF file into my website, but why can't
I see it?This problem sometimes occurs when you
are using the HTML code as provided by our application. Our
HTML code includes a link to the SWF file, using a path that
assumes the SWF file is in the same directory as your HTML file.

<param name=movie value="your-swf-file.swf">

However, if you put your SWF file in another directory, for
instance one called 'animations', you should update the path
within the link to reflect this.Another reason for not being able to see the SWF file
might be that you have copied the application's HTML code to
the clipboard before you actually saved the SWF file. In this
case, you will see the following line of HTML code in your HTML
page:

<PARAM NAME=movie VALUE="#SAVE
AS SWF FILE FIRST#">

If this is the case, you can
easily resolve this by replacing #SAVE AS SWF FILE FIRST#
with the correct file name (and make sure you use the correct
path as well).

Q: Can I use spaces between the characters of the file name?Preferably not, as not all web servers
support spaces in file names. Better to use a dash instead, e.g.
"my-flash-animation.swf"

Q: Why do I get an invalid picture error when rendering the animation?Please make sure you DO NOT use "progressive" Jpeg files. Adobe Flash
doesn't support progressive Jpeg files. Some Paint applications such
as PaintShop Pro have progressive as a default save setting.

Q:
I purchased the software some time ago, am I still entitled
to the package deal?Our special discount package is meant
to promote the selling of four or five applications in one single
purchase. Unfortunately, we cannot provide
a rebate or other discount to people who have bought the applications
one by one over time.

Q:
Do you have a refund policy?
A: Please take a moment to read our position
on this issue.

Q:
Does you software also work on Apple Macintosh?
Our software runs on a Mac with Windows OS installed. The Mac must have the Intel chip and OS X or later. Nowadays, Macs come with an Intel chip allowing you to run Windows OS, on which Windows programs such as our software will work fine.

Q:
What is a target Frame?
_self - Loads the specified URL in the same window or frame containing
the Flash movie. This is the default value, if none is specified.

_blank
- Launches a new browser window and loads the specified URL
into it, keeping the original window available.

_parent
- Loads the specified URL into the parent frameset of the frame
containing the Flash movie.

_top
- Loads the URL into the outermost frameset of the
current HTML document.

You
can also enter your own unique frame name by highlighting any
of the above default frame names and entering your own.

Q:
I use Frames but my animation appears in the wrong frame?
This happens when you enterthe wrong Frame Name. Please check
in your HTML code what the correct frame name is. Normally it's
something such as MainFrame or Mainframe or mainframe. Be exact,
if the frame name uses an uppercase, enter it as well in the
target URL.