Staff. They’re a major resource for your dental practice, and getting the right people on board is crucial. Recruiting staff is time-consuming and often challenging. And, like many things in life – and in business – it doesn’t come with a manual or a road map. So you often end up flying by the seat of your pants. Doing what …

Angus Young and AC/DC’s success is interesting, isn’t it? Some bands make it big, and others flop. It’s not necessarily down to talent because there are good bands out there who just never make the big time. And it’s the same in the dental industry. There are a lot of good dentists out there, but not all of them are running …

Exhausting isn’t it? Keeping patients coming in the door. Competition is fierce. I’m not the first to notice the influx of dentists into the market in recent years. It’s easy to believe that there are too many dentists opening up around the country. If that’s the case, what are you going to do about it? Or maybe the question is, …

Success can be elusive. It’s easy to see the success that others achieve, but achieving it yourself can be challenging. You might be just as smart as the others. You might work just as hard as the others. You might even think you’re doing similar things each day. And you probably are mostly doing what successful business owners do. But …

Buyer indecision is a funny thing. When we go into a shop to look around, we don’t want to be pushed into a buying anything. Often we’re not even sure we need anything. We’re browsing while we kill time. There’s nothing we want so we’re unlikely to buy. At least, not until we see that fancy new phone and remember that …

Poor patient flow leads to unfilled appointments. They’re time – and money – wasted. Of course, you have plenty of things to occupy your time, but that’s not the point. Running a business is always going to keep you fully occupied. But what you want is billable hours. And unfilled appointments are frustrating because you’re not able to charge for …

There’s a shortcut to success. Part of being successful is making mistakes and learning from them. But what if you could learn without having to make mistakes? What if you could avoid having to suffer the setbacks and the angst? What if you could take a shortcut to success? You can, and it’s really fairly simple. Don’t just learn from …

Conflict. What does that word make you think? Some people want to ignore conflict and hope it goes away. They take the “Bury Your Head In The Sand” approach. They know it doesn’t work, but they dislike conflict. Truth be told they’re a little afraid of it. Then there are the people who love a good argument. They’re happy to …

Here’s the bad news. You can’t make your staff do what you want. You’ve probably heard the old phrase, “You can lead a horse to water, but you can’t make it drink”. The same thing applies to people – whether they’re your staff, your partner or your kids. You can’t make people do what you want them to do. I mean, …

They can make or break you, and your business. Great staff are indispensable. They’ll act without being asked, step up to each and every responsibility, and provide great ideas for your business. They’re a rock that you rely on in fair weather and foul. But underperforming staff, or staff whose performance is borderline, is the bane of every business owner’s …