Case Study

Last-minute changes to the scope loomed menacingly, but by hiring specialty coaches, enlisting additional expert resources and reducing unnecessary service dispatches, a major communications provider saved millions of dollars while observing a significant uptick in customer satisfaction.

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IAOP® has named Alorica to its 2017 Global Outsourcing 100 list of the world’s best outsourcing service providers. The list includes companies from around the world that provide the full spectrum of outsourcing services.

HomeInsightsLatin America and the Caribbean: Discover Nearshore Operations Close to Home

Latin America and the Caribbean: Discover Nearshore Operations Close to Home

It all starts with a talented, motivated team that speaks multiple languages-allowing you to serve customers across the globe. Add in the fact that the region offers steady and reliable services, and doing business in Latin America and the Caribbean simply makes sense.

Get to know an exceptional locale for contact center operations by downloading our infographic here.

It all starts with a talented, motivated team that speaks multiple languages-allowing you to serve customers across the globe. Add in the fact that the region offers steady and reliable services, and doing business in Latin America and the Caribbean simply makes sense.

Get to know an exceptional locale for contact center operations by downloading our infographic here.

While there’s no arguing that automation of low-skill tasks in contact centers is a trend that is gaining momentum and a strategy that’s important to explore. But, it’s also important to remember that your agents need to be on board with this strategy too.