The IIC Blog

Customer experience excellence

Joining only 25% of Investor in Customers' (IIC) clients to achieve Gold status, Arrow County Supplies have listened and acted on feedback they received from their customers, employees and management team in 2017 – making an ongoing commitment to continuous improvemen...

The Credit Services Association (CSA) has registered ‘outstanding’ customer service levels in its first ever assessment under the independent Investor in Customers (IIC) assessment process.In being granted a Silver Award, the CSA had to demonstrate a strong desire to mee...

Delivering the very best customer experience, is not just a priority in the corporate sector. In the autumn of last year Investor in Customers assessed its first registered charity – the Together Trust....