We use cookies to help deliver our services and give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the Wickes website. However, you canread our cookie policy here.
(CLOSE)

Click & Collect is a free service. You can order online, then collect it from your local store.

Orders can be made at any time on the Wickes website or via our Call Centre between 8am and 8pm Monday to Friday, between 8.30am and 5.30 on Saturdays and between 10am and 4pm on Sundays by calling 0330 123 4123.

You will need to bring photographic ID when collecting your order.

For full details on this option, click here to see information further down the page

Big & Bulky delivery
available next day*

We offer a 6 day a week delivery service on 'Big & Bulky' items like Sand, Cement, Timber and Sheet Materials.

Spend £300 on 'Big & Bulky' items to qualify for our free delivery service. Delivery address must be within a 10 mile radius of a Wickes store.

*For orders placed up to 5pm, depending on available space we may be able to deliver your order the Next Day and is available to most (but not all) UK postcodes. Check this with our postcode matrix.

You can request a Saturday delivery for only £5 extra (if you order by 5pm Friday) depending on your postcode. Check this with our postcode matrix.

For full details on this delivery option, click here to see information further down the page.

Our Click & Collect service allows you to order online and then collect from your local store.

Click and collect orders can be made at any time on the Wickes website or via our Call Centre between 8am and 8pm Monday to Friday, between 8.30am and 5.30pm on Saturdays and between 10am and 4pm on Sundays by calling 0330 123 4123. Your call will be charged at the same rate as calling a landline, call rates from mobile providers will vary.

When collecting your order, you will need to bring photographic ID. If you pay with PayPal, your order cannot be collected by a third party.

Subject to stock availability, we will aim to ensure that click and collect orders are available for collection from the nominated store within 1 store trading hour of our first email confirming your order number. Please check your selected stores trading hours via our Store Locator as these may vary.

How much will it cost?

Click and Collect - FREE Order online or telephone and collect your items in just 1 hour

Big & Bulky Products

We offer a 6 day a week delivery service on 'Big & Bulky' stuff like Sand, Cement, Timber and Sheet Materials.

Spend £300 on big and bulky items to qualify for our free delivery service. Delivery address must be within a 10 mile radius of a wickes store. We offer a 6 day a week delivery service on ‘Big and Bulky’ items like Sand, Cement, timber and sheet Materials.

For orders placed up to 5pm, depending on available space we may be able to deliver your order the Next Day and is available to most (but not all) UK postcodes.

You can request a Saturday delivery for only £5 extra (if you order by 5pm Friday) depending on your postcode.

Where and when can Wickes deliver items?

If you place your order

Monday to Thursday before 5pm we aim to deliver Next Day* between 7am to 8pm

If you place your order

Thursday 5pm to Friday before 5pm we deliver following Monday between 7am to 8pm

If you place your order

Friday 5pm to Sunday 5pm we deliver following Tuesday between 7am to 8pm

Please note:
*Next Day delivery is dependent on availability. You will be contacted via Text or Phone to confirm when your order will be delivered

How much will it cost?

(including 'Big & Bulky' 7-day delivery lead time products)

Distance from your
nearest Wickes Store

Big & Bulky
Mon - Fri Delivery

Big & Bulky
Saturday Delivery

0 - 10 Miles

FREE
*Minimum spend: £300

£5
*Minimum spend: £300

0 - 10 Miles

£30

£35

10 - 20 Miles

£35

£40

20 - 40 Miles

£45

£50

40 - 60 Miles

£85

£90

60+ MIles

£95

£100

Important: Delivery will be on the Saturday following the end of the delivery lead time *Spend £300 on big and bulky items to qualify for our free delivery service. Delivery address must be within a 10 mile radius of a wickes store.

Returns & Refunds.

Set out below is a summary of our Returns & Refunds policies, for full details see our Cancellations, Returns
and Refunds policy

Products Which Are Not Required

You can return any unused product to us in its original condition for a refund within 30 days of delivery to you. Please
note that we may be unable to accept the return of made-to-measure products unless they are faulty or have been damaged
in transit.

Products purchased in store

Within 30 days of receipt, any unused product can be returned at your expense for a full refund or exchange. Bring it to any of our branches, or contact our Customer Service team on
0330 123 4123 or at
customerservices@wickes.co.uk for advice. Proof of purchase is required and all products must be undamaged in
their original packaging and include all relevant accessories.

Please note that:

No refunds or exchanges can be given on Bespoke / Made to Measure Goods or Special Order Goods

Wickes Kitchen & Bathroom only stores are unable to accept returns for products purchased in other stores

Refunds can not be given on

The purchase of Gift Cards

Out of date products

Perishable Items (Plants, Turf etc)

If the product you purchase is faulty, or not as described, we may offer an exchange, refund or repair as appropriate.

As a consumer customer you may have additional legal rights and this policy does not affect these rights.

Cancellation Rights

You can cancel any online order and receive a full refund (including standard delivery charges) at any time before
the product is dispatched or within 14 days starting on the day after delivery.

Please note that if you cancel an order after the product has been delivered, you will be responsible for returning
the Product to us at your cost within 14 days of the cancellation of your order. You can arrange for the product
to be collected, by us or our nominated carrier, or return the product to your local Wickes store for free, with
proof of purchase.

Faulty or Damaged Products

In the unlikely event that a delivered product is faulty or damaged, we will exchange it or provide you with a refund,
as long as we are notified of the product's fault within 30 days of it being delivered to you.