General Information

The Boston Market hiring process typically consists of one-on-one interviews with a hiring manager. Some locations may conduct group interviews and panel interviews, depending on the volume of applicants. Successful candidates often need to comply with background checks before finalizing the hiring process. Managerial employees cite a fairly straightforward interview process and often participate in two or three hiring sessions to gauge previous experience, customer service skills, leadership aptitude, and availability.

The Best Ways to Impress Hiring Personnel

Job hopefuls should attend each Boston Market job interview with well-kept appearances and dressed in professional attire. Prospective associates should plan to arrive five to ten minutes before each scheduled interview in order to mentally prepare and avoid rushing. Hiring representatives typically assess applicant competency by asking questions about work history and applicable skills; however, most hiring managers look for personable employees who smile often and possess upbeat attitudes. Applicants should maintain positive demeanors when answering questions and express enthusiasm towards working for the restaurant chain. Hiring staff often discuss availability and negotiate wages toward the end of interviews.

Additional Considerations for Employment

Show gratitude toward Boston Market hiring representatives for the opportunity to interview at the end of every hiring session. Conclude meetings with firm handshakes. Some superiors offer employment on the spot after the conclusive interview. If managers do not make final determinations at the end of interviews, follow-up within a few days via email or telephone to check on hiring status. Showing persistence communicates motivation and hiring staff often appreciate some tenacity in prospective employees.

Boston Market Crew Member Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.Boston Market Crew Member: Originally, I was hired as a dishwasher. So, I mean, I washed dishes every night. Then, they actually pulled me up front, where I was serving food. I was a server, and I did cash register stuff. Eventually, they went on to make me what is called a guest ambassador. I kind of just stood out front and talked to customers all day. That was my primary duty, other than small, menial things. I kind of just kept customers company, and they were not as sad or mad when they entered there on their lunch break. I was kind of an uplifter.

Interviewer: What was the work environment like?Boston Market Crew Member: At Boston Market, we had to smile. There was a girl who got fired because she wasn’t smiling enough. Whether or not it was under fake pretense, it was a bubbly atmosphere with everyone that I knew there. I mean, we had a lot of fun. A very light and carefree atmosphere… I enjoyed it thoroughly.

Interviewer: What was your favorite part about working there?Boston Market Crew Member: The customers. I like talking to the customers. I like seeing the different people that walk through the door. All the different things they say. Under really weird pretenses, things you would never expect when you sit down to talk to them. It’s very interesting seeing the wide variety of people from all walks of life.

Interviewer: Please describe a typical day as an employee.Boston Market Crew Member: Pretty much, if you’re washing dishes, just wash dishes all day until you close and you went home – all of your cleaning and mopping. For servers, you had other responsibilities, like rolling silverware. Primarily, it was all your stuff doing before diner rush and after dinner rush. During the dinner rush, you were doing nothing but serving food, talking to customers. That’s pretty much what it consists of. After that, you didn’t take much time to get everything cleaned and ready for the next day.

Interviewer: How would you describe the application and interview process?Boston Market Crew Member: The interview process is done online. That’s how it was when I did it a few years ago. I feel like they wouldn’t go back and regress. I put in my application and very shortly after, they called me less than a week ago. I was actually on vacation at the time. I came back from vacation about two days later. I just walked in, sat down at one of the tables with the general manager at the time. Then he asked me a few questions you would expect from your typical interviewer for employment. “What’s your work ethic?”, and things like that. Then, got a call the next day, and I was hired.

Interviewer: What questions did the interviewer ask during the job interview?Boston Market Crew Member: They basically wanted to know work experience, but it was more questions that were directed towards how you would answer it, as opposed to the exact what your answer was. It was more getting a feel for the person and their personality traits. Definitely wasn’t looking for someone that was slacking but people that would actually sit down and do the work, not gripe and moan the whole time. They’re definitely looking for enthusiasm. Enthusiasm was definitely a big thing at Boston Market. Some sort of psychological study – if you’re more enthusiastic than the people around you, it’s like an osmosis ripple effect. That was one of the main things they were looking for, enthusiasm, and perkiness and being ready to work.

Interviewer: What set you apart from other candidates?Boston Market Crew Member: I think at the time I was the only person that applied for the job. But, I know that they did like me because I was the first male server ever – because statistically they get more sales with females. I was the first person they ever brought up from the back. They further did that some more to where I didn’t have to serve, and my sole job was caring for the customers. I think, more or less, I had a personable and actually took an interest that they were looking for.

Interviewer: What other advice would you give to a job seeker looking to gain employment?Boston Market Crew Member: Just, pretty much with any job, you should be confident and be forward with what you want. Don’t be shy and beat around the bush. If there’s something you need, then you need to tell them. And straightforwardness and respect… and more of an adult feel to your employment is important as opposed to being an irresponsible high school student, or college student. It’s pretty much just put on your game face and be up to speed, very polite, that kind of thing.