Contributors

The Horizon Helpdesk Utility is designed to be a tool used by real help desk agents. The Horizon Helpdesk Utility takes all of the functionality of the current HTML5 based Helpdesk in VMware Horizon and adds true desktop integration features, including:

Greater speed in queries

Reduced steps to find a session

Multiple monitoring windows

Keystrokes for fast access

Native remote control functionality

Real-time updates

Built-in session experience score based on session performance and variables