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Description

The sophisticated downtown Renaissance Cleveland Hotel is located on Public Square and is connected to the Tower City Centre’s exclusive boutiques, restaurants and cinema. Guests can look forward to instant access to the Progressive Field, the Quicken Loans Arena and the Rock & Roll Hall of Fame. All of the sleek and stylish rooms at the Renaissance Cleveland Hotel benefit from a range of amenities to ensure you have a comfortable stay. Each room includes internet access, a TV, luxury bedding, a range of furniture, a work area, a coffee/tea maker and room service. Savour a delicious array of food and drink throughout the day at the trendy Sans Souci restaurant, located within the hotel. The hotel also has a fitness centre and a large indoor pool for guests to make full use of during their break in Cleveland.

Reviews

TripAdvisor Traveller Rating

As good as being away from home ever gets

Stay Date: 03/2018,
Solidarity1
wrote this review.

I brought an entire team to Cleveland for 2 months. We stayed at the Cleveland Renaissance, a property that, in many places, might have been tough on a roughneck crew. Not here.
The team here at the front desk, especially Diane Chambers (sales man…
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I brought an entire team to Cleveland for 2 months. We stayed at the Cleveland Renaissance, a property that, in many places, might have been tough on a roughneck crew. Not here.
The team here at the front desk, especially Diane Chambers (sales manager) was amazing. They took care of our reservations, mail, requests, changes in my team and room needs. When I needed to move team members on and off, and bring my Vice President to town, Diane and the team took exceptional care of us. They made sure that the rooms were ready, the Rewards accounts were credited and that the guys knew that any issues would be dealt with.
However, the best part for my team was the concierge lounge. When you travel all the time, the lounge is the place that feels closest to home. At the Cleveland Renaissance, the staff here (Tonda, Kim, Albert) made all the difference in the world. They were beyond personable - to the point of making sure that if a team member was missing, he was asked after; if there was a request it was met; that we were well-guided, well-fed and well-caffeinated. They even directed us to various members of the hotel staff that might help us.
Albert especially went out of his way to ensure that we were welcomed, made to feel at home and that he knew every name and face. This man is a gentleman and a credit to this hotel. I look forward to coming back next month with my team and seeing him again, sharing a laugh and a story and seeing him well into the future when I bring my team back to this hotel. As I train my team in customer relations skills, I wish I could put each of them with Albert for a week to show them how to take care of a valued customer.
If this sounds like a “gush”, it is. I travel all the time - over half the year. I have stayed in scores of properties of various brands. I have status with Marriott and prefer their brand. This is, without a doubt, one of my favorite properties after this trip. My heartfelt thanks to Albert (and the rest of the staff) for their kind welcome, careful care and genuine hospitality. You have a fan.Collapse

Rooms are NOT 4 star

Stay Date: 03/2018,
jennifer s
wrote this review.

We had a quick night in Cleveland r/t to a Cleveland clinic visit, booked a room on Priceline for a 4 star hotel. The hotel is beautiful in lobby and hallways. Staff at front desk were fantastic.
The room really left a lot to be desired. The room…
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We had a quick night in Cleveland r/t to a Cleveland clinic visit, booked a room on Priceline for a 4 star hotel. The hotel is beautiful in lobby and hallways. Staff at front desk were fantastic.
The room really left a lot to be desired. The room was tiny. Dusty. Bathroom was old, dusty, moldy, rust on the ceiling. No coffee maker but a 5 dollar bottle of water on the counter.
I used Priceline one other time in Chicago and had the same experience with a terrible room. If you aren’t going to treat people to the same room because they received a reduced rate then do not advertise your rooms as 4 star.
While this hotel had a great location I will never stay there again.Collapse

Beautiful hotel, perfect location!

Stay Date: 02/2018,
TurboTraveler33
wrote this review.

I've stayed here many times for work and I just LOVE this hotel! Location is excellent for exploring downtown Cleveland. There is a shopping mall right next to the hotel. Lots of restaurants, bars, and a casino nearby. Great coffee/cafe across from t…
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I've stayed here many times for work and I just LOVE this hotel! Location is excellent for exploring downtown Cleveland. There is a shopping mall right next to the hotel. Lots of restaurants, bars, and a casino nearby. Great coffee/cafe across from the hotel too. Comfortable and beautiful rooms. The interior of the hotel is so grand, luxurious and romantic. Friendly and professional staff. Just a lovely experience all around. Highly recommend staying here!Collapse

So Disappointed we left after first night

Stay Date: 09/2017,
FloridaJayBird
wrote this review.

Absolutely worst Marriott hotel experience with my family to date. We’ve had lots of great experiences at other Marriott properties, but this one was awful.
We arrived around 11:00 to this downtown Cleveland upscale hotel to find NO Valet and NO bel…
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Absolutely worst Marriott hotel experience with my family to date. We’ve had lots of great experiences at other Marriott properties, but this one was awful.
We arrived around 11:00 to this downtown Cleveland upscale hotel to find NO Valet and NO bell man to help us with our bags - that time of night with no assistance was very disappointing considering the price and I had a car full of asleep kids and a drowsy spouse.
The room we had requested was so dusty I can only assume they have had trouble keeping the rooms rented since the RNC left town in 2016.
Looks like they’ve done some updating downstairs. But the rooms and the entire mission statement needs to be addressed. If they want to be a Courtyard, then just do that and spare everyone the disappointment. We will not be back until we hear things have changed.Collapse

weekend getaway

Stay Date: 07/2017,
Janet M
wrote this review.

We went to Cleveland last July for a 3 day weekend from NY. Took in an Indian game went to RnR Hall, Zoo Great Lake Brewery. Very nice upscale hotel in the center of town, reasobnably priced. Walkable to everything (Except zoo and brewery). Hote…
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We went to Cleveland last July for a 3 day weekend from NY. Took in an Indian game went to RnR Hall, Zoo Great Lake Brewery. Very nice upscale hotel in the center of town, reasobnably priced. Walkable to everything (Except zoo and brewery). Hotel was clean and the Beds!!!!.... the most comfortable ever!! truly. Ordered a feather bed topper when i got home!!! Location perfect bars, restaurants, shopping nearby. Did not expect much from Cleveland but loved it. Would go back and stay thereCollapse

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