Cause:
When purchasing licenses for these products, you will receive a passcode and not a license key. You need to redeem the passcode against the specific product in order to get a license key.

Resolution:

After purchasing a license key for NetBotz or StruxureWare products, you will receive an e-mail or physical mail with a passcode included in it.

1) Log into the DCIM Assets website at https://dcimassets.schneider-electric.comNOTE: If you have an existing solution that already has license keys installed, your company should already have an account. Either have a user that has access to the account, or your local technical support assist with adding a new user to the account.

2) Once logged in, navigate to the home tab and then select the device group on the left side.

3) Select Register Asset. NOTE: If your asset is already registered, you can click on it to verify the asset details to ensure the MAC address and serial numbers are correct. Skip to step 5 if your asset is already registered.