First time Software Token users are required to install the Microsoft Outlook App on mobile devices and add your Email Account (refer to Steps 1 and 2). Users who have already installed the Microsoft Outlook App should proceed to Step 3.

1. Install the Microsoft Outlook App on your mobile device. Note: Android device users may be prompted to create an 8-digit PIN when installing the App.

Note: Once the App is installed and your email account has been added, you will occasionally be prompted to re-enter your credentials and RSA SecurID Token code to access email via the App. Refer to steps 3 and 4.

Hardware Token How To's

Enabling Your Hardware Token and Setting Your PIN

1. Once you have your hardware Token, open the email notification you received from [email protected]. If you misplaced or deleted this email contact the Enterprise Service Desk or your local Service Desk for assistance.

2.Verify that the serial number in the email matches the serial number on the back of the Token you received. Your Token serial number is the 9-digit number on the back of your RSA SecurID hardware Token. It can also be found in the self-service console by clicking view details next to the Token image. Note: If the number on the back of the RSA SecurID Hardware Token does not match the serial number listed in the email, you will need to notify your specific Service Desk.

1. From the App Store on your mobile device, install the Microsoft Outlook App. Note: Android device users may be prompted to create an 8-digit PIN when installing the App.

2. Enter your work email address and click Add Account.

3. Enter your work email address and password. (This is the same email you use to log onto your work computer.) Then click Sign In.

4. Enter your RSA SecurID Passcode. This number is your Personal Identification Number (PIN) followed by the dynamic Token code found on your hardware Token. Do not put any spaces or dashes between your PIN number and the Token code.

Note: Once the App is installed and your email account has been added, you will occasionally be prompted to re-enter your credentials and RSA SecurID Token code to access email via the App. Refer to steps 3 and 4.

Common Questions

How do I change my Token PIN?

If you forget or need to change your PIN, log into the Self Service Portal using your email address and password at https://mytoken.ny.gov/, then click "Change PIN".

What is a Token Passcode?

For a Software Token, your Token Passcode is the eight-digit number generated after entering your PIN on the RSA App. On your Soft token, the passcode refreshes every sixty seconds. If you have difficulty logging in after providing the passcode, ensure the correct PIN was entered.

Your Hard Token generates a random, six-digit passcode every sixty seconds, also known as a Token code. Your Token Passcode is your PIN followed the Token code (the six random digits) from the hard Token, with no spaces between them.

Troubleshooting

You may test to see if you remember the correct PIN by going to the Self Service Portal at https://mytoken.ny.gov/ . Log in using your email address and password, then click "Troubleshoot".

I got a new phone/my phone was lost or stolen - how do I request a new Token?

Log in to https://mytoken.ny.gov/ and request a new Token. You must mention that you are replacing your existing Token. You are only allowed one Token.

I am locked out of my RSA Token account, what do I do?

Go to https://mytoken.ny.gov/, do not login. Click on "Troubleshoot SecurID Token". Enter your email address and answer the identifying questions. Upon submission of correct answers, your RSA account will no longer be locked.

What is "Next Token Code Mode" and what do I do about it?

After entering too many incorrect passcodes, you may be required to enter a next Token code. If using a Soft Token, wait and then enter the next available passcode shown. If using a Hard Token, wait and then enter the next available Token code shown (random 6 digits). Do NOT enter PIN + Token code.