CVAC is the exclusive service provider for the Government of Canada, authorised to accept applications in all temporary resident categories (visitor visas, study and work permits) and travel document applications from Canada’s permanent residents in the following countries:

Germany

Austria

Croatia

Hungary

The Netherlands

Slovakia

Slovenia

CVAC is authorised to provide administrative support services, such as; the collection of visa applications, fees and return of passports in sealed decision envelopes to applicants. CVAC can also assist in scheduling interviews on behalf of the Canada visa office.

The decision to issue or refuse a visa is made solely by immigration officers of Citizenship and Immigration Canada (CIC). All applications will be assessed in accordance with Canada’s immigration visa rules and guidelines. CVAC has no role or influence over the outcome of an application and will not offer any evaluative advice.

Read complete information on the visa/permit requirements on the CIC website and download the appropriate application forms and checklist relevant to the purpose of your visit. Please refer to the “All About Your Visa” page to obtain details on visas/permits

Fill out the application form and other relevant documents electronically, print and sign the Barcode Page and Family Information Form (applicable for Temporary Resident Visa, Study Permit and Work Permit).Forms (including the barcoded sheets) are to be printed on a white, bond quality, non-glossy paper, using a laser printer.

Step 3

Read the privacy policy, fill out the VFS consent form and attach it with your application form.

IMPORTANT: If a completed and signed VFS consent form is not included with the application, we will NOT be able to assist you, and your application will be returned to you.

Step 4

Consult visa fees and biometric fee, if required, on the Canadian Visa Office website.
Please note that when submitting application via the CVAC, in person or by mail, visa fees must be paid in addition to CVAC (VFS Global) service charge.

Step 5

CVAC service charge and charge for any optional services must be paid when the application is submitted at the Canada Visa Application Centre in Düsseldorf. You will need to validate, print and sign your visa application form out and apply in person at the CVAC in Düsseldorf. Please note that at the time of submission you need to have all the documents and application fees specified for requested type of visa/permit. You can also apply by post. In this case your complete visa/permit application, supporting documents and fees need be sent to the CVAC, Düsseldorf. Applicants also have the option of applying directly to the Embassy by using CIC’s online application (E-Apps) system.

Step 6

Visit your local Canada Visa Application Centre (CVAC) in Düsseldorf; make sure you bring your passport, photographs, completed forms and all supporting documents as per checklist and have sufficient funds to pay the Visa fee & VFS Services charges. Please ensure you bring an accepted method of payment.Important Note: If you need to give your biometrics, the CVAC will collect your biometrics at the same time you submit your application. DO NOT submit your application by mail to this CVAC.

Step 7

Once you are at the CVAC, pay the Visa fee & VFS service charges, hand your complete application and obtain an Invoice cum receipt (ICR). This receipt contains a unique tracking number which you will need to track the progress of your application online.Important Note: If you need to provide biometrics, your 60.00€ biometric fee covers the CVAC service charge for application handling.

Step 8

Applicants are strongly recommended to opt for SMS tracking service at a nominal extra charge of EUR1.36 including VAT for receiving SMS to their mobile phone.

Step 9

Applicants can either collect their passports personally when they are ready from the Visa Application Center in Düsseldorf or opt for a courier service at an extra charge. (Please see service charge schedule)

Important Note: If you need to give your biometrics, DO NOT submit your application by mail to this CVAC. You must submit your application in person. The CVAC will collect your biometrics at the same time you submit your application.

Step 1

Review information on visitor visa, study permit or work permit requirements on the CIC website and download appropriate application forms and checklists based on the purpose of your visit. Please refer to the “All About Your Visa” page to obtain details on visas/permits.

Step 2

Fill out the application form and other relevant documents electronically and print.

Forms (including the barcoded sheets) are to be printed on a white, bond quality, non-glossy paper, using a laser printer.

IMPORTANT: If a completed and signed VFS consent form is not included with the application, we will NOT be able to assist you, and your application will be returned to you.

Step 4

Pay visa fees and biometric fee, if required, as per the service charge schedule provided on the CVAC website.IMPORTANT: If your application is received without the correct payment for visa fees, we will not be able to assist you and your application will be returned to you.

Step 5

Pay required CVAC Service Charge, and any fees for additional CVAC services, as per the Service Charge Schedule provided on the CVAC Website.

IMPORTANT: If your application is received without the correct payment for CVAC service charges, we will NOT be able to assist you and your application will be returned to you.

Track your delivery with the postal or courier company used to submit your application(s) to the CVAC.

Step 10

You will receive an email notification containing your application tracking ID from the CVAC within 2 working days of receipt of your application.

Applicants are strongly recommended to opt for SMS tracking service at a nominal extra charge of EUR1.36 including VAT for receiving SMS to their mobile phone.

Step 11

Please check the “Processing time” section of the CIC website. Processing times for postal applications take longer due to the period that they are in transit to and from the Canada Visa Application Centre.

Step 12

It is the Applicant’s responsibility to check the details of the visa issued to ensure that it is valid for the date of proposed entry to Canada, the number of entries required, and for the for the purpose of the trip. This should be done immediately after collection of your passport. Please note that the validity period and number of entries is determined solely by the visa office and may differ from what was requested in your application.

Step 13

Incomplete applications or applications with insufficient funds will not be processed and shall be returned. All the applicants are requested to remove their passport covers/ leather pouches before sending their passports along with their visa applications. VFS will not be responsible for lost/misplaced passport covers.

Step 14

Once the application is processed and the message on the Tracking system says that the passport is ready to be collected, it is applicant’s responsibility to arrange the collection of the passport from Canada Visa Application Centre or avail of our courier service at a nominal extra charge. (Please see service charge schedule).

Frequently Asked Questions (FAQs):

What if my application is incomplete?
You must send a completed application to the CVAC using the CIC checklist and other instructions provided in the Mail In procedure.
If your application is found to be incomplete, the CVAC will send you an email informing you of deficiency (ies) in your application. You must provide all the necessary documents to the CVAC within 5 working days from the date of receipt of the email.
Or,
You will be required to provide the CVAC with your written consent to submit the application to the Canadian Visa Office with the deficiencies.

What happens to my application if I am unable to provide the required documents as notified by the CVAC?
Your application will be returned using the courier charges paid by you.
Alternatively, you may choose one of the following options:

Provide your written consent for the CVAC to submit the application to the Canadian Visa Office with the deficiencies;
or

Collect your documents from the CVAC in person or through an authorized representative. Please note that in such cases the CVAC service charges are non-refundable.

What will happen to my application if I have not followed the visa fee payment instructions or CVAC service charge payment instructions?
The CVAC will be unable to process your application if the Visa Fee Payment instructions are not followed. The CVAC will contact you to inform you of the discrepancy and will keep your application on hold until they receive a confirmation that the above instructions have been complied with. To avoid delays, you must ensure that the visa fee payment and CVAC service charge instructions are followed prior to sending your application(s) to the CVAC.

What can I do if the CVAC does not offer a courier service to return my documents?
The CVAC service charge schedule on the CVAC website indicates whether a courier service is available or not. If the CVAC does not offer such a service, you must include a prepaid, self-addressed courier envelope along with your application(s). Please note that if you are sending multiple applications and a single courier envelope, the CVAC will be able to courier only the documents for processed applications. You will be asked to send additional courier envelope to courier the documents for any remaining application(s) which is still under process. Alternatively you may choose to pick up the documents from the CVAC in person or through an authorized representative.

What should I do if I don’t receive any tracking email ID or information on my application within 5 working days from the receipt of my application(s) at the CVAC?
Please send an email to info.canger@vfshelpline.com along with the following information and the CVAC will contact you within 2 working days after receiving your email:

Your full name

Your full address

Your telephone number with area code

Airway bill number/consignment number and date on which the application was couriered

Note: You must not include any personal information other than as specified above.

How can I track my application?
Once the CVAC receives your application and confirms that it is complete and ready for processing by the Canadian Visa Office, your application is registered in the CVAC System and an email notification is sent to you with your Unique Tracking ID. You can track your application using your Unique Tracking ID;

Important Note: If you need to give your biometrics, DO NOT submit your application by mail to this CVAC. You must submit your application in person. The CVAC will collect your biometrics at the same time you submit your application.

Step 1

Review information on visitor visa, study permit or work permit requirements on the CIC website and download appropriate application forms and checklists based on the purpose of your visit. Please refer to the “All About Your Visa” page to obtain details on visas/permits.

Step 2

Fill out the application form and other relevant documents electronically and print.Forms (including the barcoded sheets) are to be printed on a white, bond quality, non-glossy paper, using a laser printer.

Step 3

Read the privacy policy, fill out the VFS consent form and attach it with your application form.
IMPORTANT: If a completed and signed VFS consent form is not included with the application, we will NOT be able to assist you, and your application will be returned to you.

Step 4

Consult visa fees and biometric fee, if required, on the CVAC Website.Please note that when submitting application via the CVAC, in person or by mail, visa fees must be paid in addition to CVAC (VFS Global) service charge.

Step 5

Consult required CVAC Service Charge, and fees for additional CVAC services, on the Service Charge Schedule provided on the CVAC Website.

Step 6

Arrange forms and documents according to the CIC checklist.

Step 7

Decide how you want your documents to be returned to you.

Document collection or delivery after processing of your application by the Canadian Visa Office:

1.

If you have opted for collection of your documents in person or through an authorised representative, you will receive an email notification advising you to collect your documents from the CVAC.

2.

If you have opted for return of documents through courier, the CVAC shall courier the documents upon receipt from the Canadian Visa Office.

Step 8

Mail in or courier your completed and signed application forms and checklists, consent form along with your passport, photographs, in a sealed envelope to Canada Visa Application Centre,
Graf-Adolf-Str. 43, 4th floor, 40210 Düsseldorf, Germany.

Step 9

After you have sent your visa/permit application to us please email us your contact telephone number together with your full name interpost.cangr@vfshelpline.com so we can call you and take the payment for visa fees and the service charge over the phone. Once your application is registered we will send you the unique tracking number via email.

Step 10

Track your delivery with the postal or courier company used to submit your application(s) to the CVAC.

Step 11

You will receive an email notification containing your application tracking ID from the CVAC within 2 working days of receipt of your application.

Applicants are strongly recommended to opt for SMS tracking service at a nominal extra charge of EUR1.36 including VAT for receiving SMS to their mobile phone.

Step 12

Please check the “Processing time” section of the CIC website. Processing times for postal applications take longer due to the period that they are in transit to and from the Canada Visa Application Centre

Step 13

It is the Applicant’s responsibility to check the details of the visa issued to ensure that it is valid for the date of proposed entry to Canada, the number of entries required, and for the for the purpose of the trip. This should be done immediately after collection of your passport. Please note that the validity period and number of entries is determined solely by the visa office and may differ from what was requested in your application.

Step 14`

Incomplete applications or applications with insufficient funds will not be processed and shall be returned. All the applicants are requested to remove their passport covers/ leather pouches before sending their passports along with their visa applications. VFS will not be responsible for lost/misplaced passport covers.

Step 15

Once the application is processed and the message on the Tracking system says that the passport is ready to be collected, it is applicant’s responsibility to arrange the collection of the passport from Canada Visa Application Centre.

Frequently Asked Questions (FAQs):

What if my application is incomplete?
You must send a completed application to the CVAC using the CIC checklist and other instructions provided in the Mail In procedure.
If your application is found to be incomplete, the CVAC will send you an email informing you of deficiency (ies) in your application. You must provide all the necessary documents to the CVAC within 5 working days from the date of receipt of the email.
Or,
You will be required to provide the CVAC with your written consent to submit the application to the Canadian Visa Office with the deficiencies.

What happens to my application if I am unable to provide the required documents as notified by the CVAC?
Your application will be returned using the courier charges paid by you.
Alternatively, you may choose one of the following options:

Provide your written consent for the CVAC to submit the application to the Canadian Visa Office with the deficiencies;
or

Collect your documents from the CVAC in person or through an authorized representative. Please note that in such cases the CVAC service charges are non-refundable.

What will happen to my application if I have not followed the visa fee payment instructions or CVAC service charge payment instructions?
The CVAC will be unable to process your application if the Visa Fee Payment instructions are not followed. The CVAC will contact you to inform you of the discrepancy and will keep your application on hold until they receive a confirmation that the above instructions have been complied with. To avoid delays, you must ensure that the visa fee payment and CVAC service charge instructions are followed prior to sending your application(s) to the CVAC.

What can I do if the CVAC does not offer a courier service to return my documents?
The CVAC service charge schedule on the CVAC website indicates whether a courier service is available or not. If the CVAC does not offer such a service, you must include a prepaid, self-addressed courier envelope along with your application(s). Please note that if you are sending multiple applications and a single courier envelope, the CVAC will be able to courier only the documents for processed applications. You will be asked to send additional courier envelope to courier the documents for any remaining application(s) which is still under process. Alternatively you may choose to pick up the documents from the CVAC in person or through an authorized representative.

What should I do if I don’t receive any tracking email ID or information on my application within 5 working days from the receipt of my application(s) at the CVAC?
Please send an email to info.canger@vfshelpline.com along with the following information and the CVAC will contact you within 2 working days after receiving your email:

Your full name

Your full address

Your telephone number with area code

Airway bill number/consignment number and date on which the application was couriered

Note: You must not include any personal information other than as specified above.

How can I track my application?
Once the CVAC receives your application and confirms that it is complete and ready for processing by the Canadian Visa Office, your application is registered in the CVAC System and an email notification is sent to you with your Unique Tracking ID. You can track your application using your Unique Tracking ID;

If you have received notification from the Government of Canada requesting your passport, your passport along with the request letter may be submitted through this Canada Visa Application Centre.
Please note that there will be a Service Charge for the above services. Courier charges, where applicable, are separate from the Service Charge applicable for Passport Transmission Services. The details can be obtained here. How to submit your passport:

Once you receive notification from the Government of Canada requesting your passport, you can submit the passport and that request letter:

1.

In person/ through an authorised representative at the CVACOr,

2.

By courier/mail to the CVAC address mentioned on the ”Contact Us” page.

To retrieve your passport, you have the choice of;

1.

Picking up the passport in person or through an authorised representative at the CVAC or;

2.

Requesting return of passport by courier

The Passport Transmission Services offered by the CVACs will enable you to;

1.

Get your passport delivered to the CVO (Canadian Visa Office) in a timely and safe manner.

2.

Track the status of your passport by using the Tracking tool on the CVAC website.

Please Note:

Please do not send visa fee payment to the Canada Visa office in Vienna if you are submitting your documents to the Canada Visa Application Center in Düsseldorf as it will delay your application processing. All payment including the visa fee & VFS service charges has to be paid to Canada Visa Application Center in Düsseldorf.

Please check the “Processing time” section of the CIC website. Processing time for postal applications takes longer due to the period they are in transit to and from the Canada Visa Application Centre.

Application once sent in post cannot be withdrawn unless there is an emergency for which documentary evidence shall be required.

A maximum of one processed passport shall be returned per envelope.

Do not send cash or credit card details along with your application via post/email. If a family or a group is applying for a visa together, they may pay the visa fees and the service charges for all the members together.

Applicants are strongly recommended to opt for SMS tracking service at a nominal extra charge of EUR1.36 including VAT for receiving SMS to their mobile phone.

Applicants can either collect their passports personally when they are ready from the Visa Application Center in Düsseldorf or opt for a courier service at an extra charge. (Please see service charge schedule)

VFS Services Germany GmbH shall not bear responsibility for any delays in postal transit or loss in transit owing to a third party involvement.

Please finalize your travel arrangements only after you obtain an appropriate visa.

It is the Applicant’s responsibility to check the details of the visa issued to ensure that it is valid for the date of proposed entry to Canada, the number of entries required, and the purpose of the trip. This should be done immediately after collection of your passport. Please note that the validity period and number of entries is determined solely by the visa office and may differ from what was requested in your application.