[SOLVED] BES Activation problem

I have setup the BES as per Zimbra's BES installation instructions in the exact order they suggest. I am using Blackberry professional/express and only need to activate one user.

All software is upto date and all patches/services packs have been installed.

System - Windows 2003 R2 std, BESconnector 5.0.2683.13, Outlook 2007.

While initializing the user through BBmanager I get a successfull activation pasword sent to the users mailbox, using this password I avtivate the handset which sends another email to the users mailbox

"network@etp2112.etp.eu.blackberry.net"

This email then just sits in the users mailbox and does not get processed by the server, eventually the handset times out and activation fails.

I have checked all the services and the BES logs show no noticable errors. I have tried various fixes like starting the services in a particular order but this has not resolved the problem.

Welcome to my world. We had the server working with 11 BB, the main server had a major breakdown, and thanks to zimbras amazing tech support we got that backup and running but no such luck with the BB. First thing to try is a) stop the blackberry contoller, open outlook to the "BlackBerryServer" Profile and make sure that the GAL a) populated and b)is the first address book for resolution:

Odd. Have your deleted the BlackBerrySever profile and recreated it? The other thing to do is to Try deleting the user in the bes
And re provision the account the account must be syncd for the bb to work.

The other thing I noticed is that when removing the account from bes I have to also manually remove the user from the SQL database, which suggests to me there is a problem with the database, as previously it has removed automatically.