tag:status.coinbase.com,2005:/historyCoinbase Status - Incident History2018-03-19T01:05:00-07:00Coinbasetag:status.coinbase.com,2005:Incident/16436182018-03-16T08:48:36-07:002018-03-16T08:48:36-07:00SMS Outage for T-Mobile Customers<p><small>Mar 16, 08:48 PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar 15, 19:33 PDT</small><br><strong>Identified</strong> - Due to issues with the carrier, customers using T-Mobile may temporarily be unable to receive SMS messages for their two-factor authentication (2FA) when accessing Coinbase. We apologize for any inconvenience this may cause. We will provide an update as soon as T-Mobile indicates the issue has been resolved.</p>tag:status.coinbase.com,2005:Incident/16435092018-03-15T17:32:03-07:002018-03-15T17:32:03-07:00Bitcoin Cash Buys & Sells Temporarily Unavailable<p><small>Mar 15, 17:32 PDT</small><br><strong>Resolved</strong> - Bitcoin Cash buys & sells have been re-enabled. We apologize for any inconvenience.</p><p><small>Mar 15, 17:16 PDT</small><br><strong>Investigating</strong> - Bitcoin Cash buys & sells are temporarily unavailable. Our team is investigating. Sends and receives are unaffected.</p>tag:status.coinbase.com,2005:Incident/16229692018-03-01T01:00:25-08:002018-03-01T01:00:26-08:00Scheduled Maintenance - Credit & Debit Cards<p><small>Mar 1, 01:00 PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar 1, 00:01 PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb 28, 18:40 PST</small><br><strong>Scheduled</strong> - At 12:00 a.m. PST on 3/1/18, we will be performing routine maintenance on one of our payment services.
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<br />Credit & debit card transactions will be temporarily unavailable during this time. We expect the maintenance to last between 30 minutes to 1 hour.</p>tag:status.coinbase.com,2005:Incident/16215082018-02-28T08:24:34-08:002018-02-28T08:24:34-08:00Intermittent Availability for BTC Buys and Sells<p><small>Feb 28, 08:24 PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb 28, 01:53 PST</small><br><strong>Investigating</strong> - A recurring issue with one of our processes is causing Bitcoin buys and sells to become temporarily unavailable. Our team is investigating and working to restore full service as soon as possible.
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<br />Coinbase customers may experience intermittent outages of BTC buys and sells over the duration as we resolve this issue. We apologize for any inconvenience this may cause.</p>tag:status.coinbase.com,2005:Incident/16214432018-02-28T00:55:34-08:002018-02-28T00:55:34-08:00BTC Buys and Sells Temporarily Unavailable<p><small>Feb 28, 00:55 PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb 28, 00:52 PST</small><br><strong>Investigating</strong> - Bitcoin buys and sells are temporarily unavailable. Our team is investigating the issue and will have full services restored as soon as possible. Sending and receiving Bitcoin is still working normally.</p>tag:status.coinbase.com,2005:Incident/16125632018-02-21T17:49:24-08:002018-02-21T17:49:25-08:00Price Chart Display Issues<p><small>Feb 21, 17:49 PST</small><br><strong>Resolved</strong> - Our team has resolved the issue, and price charts have been updating accurately for several hours.</p><p><small>Feb 21, 15:45 PST</small><br><strong>Investigating</strong> - Pricing charts on Coinbase are displaying incorrectly and may have missing data. Buys and sells are unaffected. Our team is investigating the issue, and we apologize for any inconvenience.</p>tag:status.coinbase.com,2005:Incident/15987182018-02-21T13:19:49-08:002018-02-21T13:19:49-08:00PayPal Unavailable<p><small>Feb 21, 13:19 PST</small><br><strong>Resolved</strong> - We have fully resolved the reporting issue that was affecting PayPal transactions. No customer transactions were affected. We have now re-enabled PayPal sells, and will keep them available <a href=”https://blog.coinbase.com/coinbase-product-update-february-20-2018-89cc116be16d”>until March 7th, 2018.</a>
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<br />Please note that the maximum amount supported for each PayPal transaction is $10,000.</p><p><small>Feb 14, 21:06 PST</small><br><strong>Update</strong> - On February 9th we reactivated our PayPal integration. All customer withdrawals using PayPal were completed successfully, but a technical error was reporting them as unsuccessful. We have temporarily disabled PayPal transactions as a precaution while we investigate the issue jointly with the PayPal team. We apologize for the inconvenience.</p><p><small>Feb 10, 11:59 PST</small><br><strong>Investigating</strong> - Our previous fix for PayPal transactions was not successful. As a result, customer withdrawals using PayPal are not completing successfully. We have temporarily disabled PayPal transactions while our team investigates the issue. We apologize for the inconvenience.</p>tag:status.coinbase.com,2005:Incident/16083202018-02-21T10:04:54-08:002018-02-21T10:04:54-08:00Bitcoin Send Issues<p><small>Feb 21, 10:04 PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb 18, 19:34 PST</small><br><strong>Monitoring</strong> - Outgoing Bitcoin transactions are no longer delayed.</p><p><small>Feb 18, 14:02 PST</small><br><strong>Identified</strong> - Due to a recurring issue with one of our databases, outgoing Bitcoin transactions are intermittently not processing correctly. This may occasionally cause periods where BTC sends do not go out immediately.
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<br />Our team is working to resolve the root issue. We apologize for the inconvenience, and will update customers whenever we anticipate delays for outgoing transactions.</p>tag:status.coinbase.com,2005:Incident/16081862018-02-18T14:03:03-08:002018-02-18T14:03:03-08:00LTC Delays<p><small>Feb 18, 14:03 PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb 18, 10:35 PST</small><br><strong>Monitoring</strong> - We have processed the majority of pending Litecoin transactions from our backlog. We do not anticipate any further delays for LTC sends.</p><p><small>Feb 18, 10:03 PST</small><br><strong>Identified</strong> - Due to a high volume of Litecoin sends, we're currently working through a backlog of outgoing LTC transactions. Recent or new outgoing transactions may remain pending longer than expected. We apologize for the inconvenience.
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<br />We're adding additional Litecoin to our hot wallet in order to quickly process any transactions in our backlog and reduce delays.</p>tag:status.coinbase.com,2005:Incident/16054132018-02-15T18:03:34-08:002018-02-15T18:03:34-08:00Bitcoin Sends Delayed<p><small>Feb 15, 18:03 PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb 15, 15:28 PST</small><br><strong>Monitoring</strong> - The issue with our database has been resolved, and our team is monitoring for stability. Bitcoin transactions are being sent successfully again. We apologize for any inconvenience.</p><p><small>Feb 15, 14:47 PST</small><br><strong>Investigating</strong> - Due to an issue with one of our databases, Bitcoin transactions are not being sent successfully. New outgoing transactions are delayed. Our team is investigating and working to resolve the issue as soon as possible.</p>tag:status.coinbase.com,2005:Incident/16053082018-03-03T19:45:23-08:002018-03-03T19:45:23-08:00Card Charges and Fees<p><small>Mar 3, 19:33 PST</small><br><strong>Monitoring</strong> - Over the past few weeks, we have <a href="https://blog.coinbase.com/joint-statement-from-visa-and-worldpay-for-coinbase-customers-9a6f2ff5f3b3">identified the cause</a> of duplicate charges affecting certain Coinbase customers using credit and debit cards. <b>This issue was not caused by Coinbase.</b> We have worked with Worldpay, Visa, and affected banks to <a href="https://blog.coinbase.com/coinbase-product-update-february-20-2018-89cc116be16d">ensure that customers receive refunds for any erroneous charges</a>.
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<br />Most customers have already received refunds through their bank. If you are affected by this issue and have not yet received a refund, please contact our team at support.coinbase.com or respond to your existing support ticket. Unfortunately we are not able to assist with this issue over the phone.
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<br />Please note that some banks may now charge additional fees on cryptocurrency transactions. These additional fees are assessed and collected according to your bank’s terms and conditions; they are not charged by Coinbase. If you incur any additional fees, please reach out to your bank as you could be entitled to a fee reimbursement.</p><p><small>Feb 15, 13:35 PST</small><br><strong>Investigating</strong> - We're investigating an issue where some customers recently were charged incorrectly for purchases of digital currency with credit and debit cards. This is related to the recent MCC code change by the card networks and card issuers charging additional fees. We have identified a solution and any future purchases will not be affected by this issue.
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<br />We will ensure any customer affected by this issue is fully refunded. We expect this to happen for customers automatically through their bank. If you believe you were affected by this issue, please contact support at support.coinbase.com.</p>tag:status.coinbase.com,2005:Incident/16040172018-02-14T21:56:38-08:002018-02-14T21:56:38-08:00BTC Sends Not Operational<p><small>Feb 14, 21:56 PST</small><br><strong>Resolved</strong> - We have cleared the backlog of outgoing BTC transactions, and processing is back to normal. We apologize for any inconvenience this may have caused.</p><p><small>Feb 14, 21:52 PST</small><br><strong>Monitoring</strong> - Issues with one of our databases temporarily stopped the processing of outgoing BTC transactions, causing a backlog. We've addressed the issues and transactions are working again. We expect to clear the backlog soon and be caught up with all BTC sends.</p><p><small>Feb 14, 21:02 PST</small><br><strong>Investigating</strong> - Outgoing Bitcoin transactions have not been successfully sent since 6:50 p.m. PST. Our team is investigating the issue and working to restore full service as soon as possible.</p>tag:status.coinbase.com,2005:Incident/15713292018-02-09T11:58:25-08:002018-02-09T11:58:25-08:00PayPal Unavailable<p><small>Feb 9, 11:58 PST</small><br><strong>Resolved</strong> - On 1/19/18 our team identified an issue that was preventing some transactions from being properly synced between Coinbase and PayPal accounts. Some customers may have had PayPal transactions which didn’t appear to complete within Coinbase, or didn’t show up within their PayPal accounts. We have now fixed the issue and transactions are syncing normally.
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<br />The investigation process for this issue was challenging. We apologize for any inconvenience this outage caused for our customers.</p><p><small>Jan 19, 13:42 PST</small><br><strong>Identified</strong> - Our team has identified an issue with sells to PayPal accounts, and we have temporarily disabled PayPal as a payment method while we investigate and work on a fix. We apologize for any inconvenience this may cause.</p>tag:status.coinbase.com,2005:Incident/15867852018-02-01T11:19:36-08:002018-02-01T11:19:36-08:00SMS 2FA Issues<p><small>Feb 1, 11:19 PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb 1, 09:32 PST</small><br><strong>Monitoring</strong> - The issue has been identified by our upstream provider, and normal service has been restored. We will continue to monitor for stability.</p><p><small>Feb 1, 08:40 PST</small><br><strong>Investigating</strong> - We are currently experiencing issues with an upstream provider for SMS 2FA. User sign-in, signups, and confirmations for sensitive actions are impacted. We are working to resolve as quickly as possible. We apologize for the inconvenience, thank you for your patience.</p>tag:status.coinbase.com,2005:Incident/15838802018-02-01T00:25:51-08:002018-02-01T00:25:51-08:00Scheduled Maintenance 2018-01-31<p><small>Feb 1, 00:25 PST</small><br><strong>Completed</strong> - Maintenance has been completed. Buys and sells are back online and all systems are operating normally.</p><p><small>Jan 31, 23:04 PST</small><br><strong>Update</strong> - Due to delays in our maintenance procedure, buys and sells will remain offline until 12:30a PST. Thank you for your patience, we apologize for the delay.</p><p><small>Jan 31, 21:00 PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan 30, 10:14 PST</small><br><strong>Scheduled</strong> - We are performing scheduled maintenance on Wednesday, 31 January at 9pm PT. Coinbase will be entirely offline for 30 minutes, until 9:30pm PT. Buys and sells on Coinbase will be offline for 2 hours, until 11pm PT.</p>tag:status.coinbase.com,2005:Incident/15289832018-01-31T21:00:58-08:002018-01-31T21:00:58-08:00ID document verifications are delayed<p><small>Jan 31, 21:00 PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan 22, 14:25 PST</small><br><strong>Update</strong> - A fix has been implemented and we are monitoring the results</p><p><small>Dec 9, 17:16 PST</small><br><strong>Update</strong> - ID document verification is delayed for some customers due to high traffic. We are working on reducing delays.</p><p><small>Dec 7, 20:11 PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec 7, 14:08 PST</small><br><strong>Identified</strong> - Identity verification is failing to complete for a significant number of customers due to high traffic. We are working on restoring services as soon as possible.</p><p><small>Dec 7, 14:05 PST</small><br><strong>Monitoring</strong> - We are now serving all customers and are stable. We will continue to monitor our systems.</p><p><small>Dec 7, 08:18 PST</small><br><strong>Identified</strong> - Identity verification is failing to complete for a significant number of customers due to high traffic. We are working on restoring services as soon as possible.</p><p><small>Dec 7, 06:54 PST</small><br><strong>Monitoring</strong> - ID Verifications are working again, we will continue monitoring.</p><p><small>Dec 7, 06:39 PST</small><br><strong>Investigating</strong> - We are currently investigating, if you need to upload ID documents, please try again later.</p>tag:status.coinbase.com,2005:Incident/15895152018-01-30T12:00:00-08:002018-01-30T12:00:00-08:00ACH Transfers Not Processing<p>Between 12 p.m. and 8:30 p.m. PST, ACH payments for bank transfers were not being correctly started. Customers initiating an ACH transfer saw their transfers get cancelled a few minutes after initiating them.
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<br />Our team resolved the issue at 8:30 p.m. PST. At 12 a.m. on 1/31, an email was sent to all affected customers letting them know that ACH transfer processing had been restored. Affected ACH transfers were cancelled and the customer’s bank was not charged.
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<br />We apologize for the confusion and inconvenience that this payment method outage caused. We continue to prioritize offering safe & reliable transactions for our customers, and are working to ensure that issues like this don’t happen again in the future.</p>tag:status.coinbase.com,2005:Incident/15770312018-01-25T15:55:46-08:002018-01-25T15:55:46-08:00ETH Sends Offline<p><small>Jan 25, 15:55 PST</small><br><strong>Resolved</strong> - ETH sends have been re-enabled and we are monitoring for stability. We apologize for the inconvenience.</p><p><small>Jan 25, 09:24 PST</small><br><strong>Update</strong> - ETH sends are temporarily offline. Outgoing ETH transactions have not been successfully sent since approximately 7:30 p.m. PST yesterday. Our team is actively working on the issue and we expect to be online in 12 hours.</p><p><small>Jan 24, 19:20 PST</small><br><strong>Investigating</strong> - ETH sends are temporarily offline. Outgoing ETH transactions have not been successfully sent since approximately 7:30 p.m. PST today. Our team is actively investigating the issue.</p>tag:status.coinbase.com,2005:Incident/15678832018-01-16T17:24:28-08:002018-01-16T17:24:28-08:00Buys/Sells Temporarily Unavailable<p><small>Jan 16, 17:24 PST</small><br><strong>Resolved</strong> - This incident has been resolved. Buys/sells were temporarily unavailable between approximately 3:49 p.m. and 4:06 p.m. PST. We apologize for any inconvenience this may have caused.</p><p><small>Jan 16, 16:29 PST</small><br><strong>Monitoring</strong> - Buys and sells have been re-enabled and we're monitoring for stability. They were temporarily offline due to related GDAX downtime.</p><p><small>Jan 16, 16:03 PST</small><br><strong>Investigating</strong> - Buys and sells are temporarily unavailable. Our team is investigating the issue and will have them restored as soon as possible.</p>tag:status.coinbase.com,2005:Incident/15384322018-01-13T16:47:38-08:002018-01-13T16:47:38-08:00Wire Processing Delays<p><small>Jan 13, 16:47 PST</small><br><strong>Resolved</strong> - We have cleared our backlog of delayed wires from December. Customers should receive their funds within the next few business days. We apologize for the poor experience and any inconvenience this may have caused.
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<br />Our current estimates for wire processing times are:
<br />Incoming - 1 business day
<br />Outgoing - Same business day (if sent before 12 p.m. PST)
<br />Reversed wires - 2 business days
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<br />Wires missing a reference code or with a name mismatch will be reversed. Wires received without a bank account number will be delayed and require additional customer info.</p><p><small>Jan 4, 15:11 PST</small><br><strong>Update</strong> - We are processing a backlog of outgoing wires from December, but expect to have completed sending all affected wires over the next few business days. We apologize for any inconvenience this may cause.
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<br />Estimated wire delays from January forward:
<br />Incoming - 2 business days
<br />Outgoing - Same business day (if sent before 12 p.m. PST)
<br />Reversed wires - 2 business days
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<br />Wires missing a reference code or with a name mismatch will be reversed. Wires received without a bank account number will be delayed and require additional customer info.</p><p><small>Dec 28, 12:55 PST</small><br><strong>Update</strong> - Due to outgoing wire delays, we recommend withdrawing via ACH (bank transfer) instead of wires for faster processing. This applies to withdrawals only. Deposits via wire transfer are not currently delayed.
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<br />Estimated wire delays:
<br />Incoming - Same day as received
<br />Outgoing - 7 to 10 business days
<br />Reversals - Up to 5 business days
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<br />We apologize for any inconvenience this may cause.</p><p><small>Dec 20, 11:42 PST</small><br><strong>Update</strong> - Wire deposits and withdrawals may be delayed by up to 5 business days. Rejected & reversed wires will now be processed within 48 business hours. We apologize for any inconvenience this may cause.</p><p><small>Dec 15, 12:03 PST</small><br><strong>Identified</strong> - Due to high transaction volume, we are currently experiencing delays processing wire transfers. Wire deposits and withdrawals may be delayed by up to 3 business days. Rejected & reversed wires may be delayed by up to 10 business days. Our team is working through these wires as quickly as possible and we are adding additional resources to get through the backlog. We apologize for any inconvenience this may cause.</p>tag:status.coinbase.com,2005:Incident/15650592018-01-12T12:00:00-08:002018-01-12T12:00:00-08:00BTC Transactions Not Being Broadcast<p>When fixing our previous BTC send issue on 1/11/18 (https://status.coinbase.com/incidents/mjzh9b7rx8c9), a small group of transactions were not included in the first fix and didn't get re-sent.
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<br />Approximately 7300 BTC transactions that were initiated between 3:20 and 6:20 p.m. PST on 1/11 were stuck pending, and were not broadcast until we fixed this second issue on the evening of 1/12. We apologize for the inconvenience this may have caused, and the lack of a timely update for customers who were affected by this issue.</p>tag:status.coinbase.com,2005:Incident/15633562018-01-11T22:41:57-08:002018-01-11T22:41:58-08:00BTC Sends Offline<p><small>Jan 11, 22:41 PST</small><br><strong>Resolved</strong> - This incident has been resolved. We apologize for any inconvenience this may have caused.</p><p><small>Jan 11, 22:23 PST</small><br><strong>Monitoring</strong> - BTC sends are now back online. Our team is continuing to monitor this issue.</p><p><small>Jan 11, 20:34 PST</small><br><strong>Investigating</strong> - BTC sends are temporarily offline. Outgoing BTC transactions have not been successfully sent since approximately 3:15 p.m. PST today. Our team is actively investigating the issue.</p>tag:status.coinbase.com,2005:Incident/15614642018-01-10T14:42:39-08:002018-01-10T14:42:39-08:00Some New York state and Canadian users may not be able to buy or sell due to incorrect buy/sell limits.<p><small>Jan 10, 14:42 PST</small><br><strong>Resolved</strong> - This incident has now been resolved. All customers should now be able to buy and sell with the correct limits.</p><p><small>Jan 10, 12:36 PST</small><br><strong>Monitoring</strong> - Buy/Sell limits have been fixed for all customers. New York state and Canadian customers should now be able to buy and sell with the correct buy/sell limits. We will continue to monitor this issue.</p><p><small>Jan 10, 11:37 PST</small><br><strong>Update</strong> - Buy/Sell limits have been fixed for Canadian customers. New York state customers may still not be able to buy or sell due to incorrect buy/sell limits. We are continuing to investigate the issue and are working on resolving this as soon as possible.</p><p><small>Jan 10, 11:28 PST</small><br><strong>Investigating</strong> - Some New York state and Canadian customers may not be able to buy or sell due to incorrect buy/sell limits. We are investigating the issue and are working on resolving this as soon as possible.</p>tag:status.coinbase.com,2005:Incident/15538762018-01-09T09:51:20-08:002018-01-09T09:51:20-08:00Transaction Delays<p><small>Jan 9, 09:51 PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan 7, 12:50 PST</small><br><strong>Monitoring</strong> - We have cleared our transaction backlog, and sends are no longer delayed for any asset. We will continue to monitor for stability and provide updates if any delays are expected.
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<br />In some cases, certain customers may experience a security delay on their transaction as a precaution, but can remove this delay by following the instructions in the message they receive.</p><p><small>Jan 4, 13:07 PST</small><br><strong>Identified</strong> - Due to high transaction volumes, we are currently working through a backlog of outgoing BTC and ETH transactions. Customers sending these assets from Coinbase to an external address may experience a delay before the transaction appears on the blockchain. Deposits, buys, and sells are unaffected by this incident.
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<br />Customers should anticipate the following wait times:
<br />- BTC: up to 72 hours
<br />- ETH: up to 5 hours (reduced from 12–36 hours)
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<br /><a href=“https://blog.coinbase.com/please-invest-responsibly-an-important-message-from-the-coinbase-team-bf7f13a4b0b1“>Our team is working to add resources</a> and optimize our system so that we can process transactions more quickly. We apologize for any inconvenience this may cause.</p>tag:status.coinbase.com,2005:Incident/15557902018-01-05T18:16:43-08:002018-01-05T18:16:44-08:00BTC Buys and Sells Temporarily Unavailable<p><small>Jan 5, 18:16 PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan 5, 15:54 PST</small><br><strong>Monitoring</strong> - BTC buys and sells have been re-enabled, and we are monitoring for stability. We apologize for the inconvenience.</p><p><small>Jan 5, 15:20 PST</small><br><strong>Update</strong> - Bitcoin sells are also temporarily unavailable.</p><p><small>Jan 5, 15:00 PST</small><br><strong>Investigating</strong> - Bitcoin buys are temporarily unavailable. Our team is aware and investigating the issue.</p>