Vice President, Operations

Vice President, Operations

The VP of Operations will oversee all aspects of our complex infrastructure to ensure deliverable/projects are met. This includes an emphasis on operations oversight, client relationship management and communication, profit and loss (P&L) accountability, new business development, problem resolution and budget efforts. He/she provides analysis and recommendation of additional product/service offerings and engages client management to maintain/enhance existing relationships. This operations management position requires an advances politically-sensitive aptitude and C-level client-executive experience, communication, management skills, and experience in overall administration/management functions, concepts and practices.

Responsibilities

Oversee and manages the operations of a business unit(s) with overall responsibility for the account (i.e. service delivery, sales, operations, IT, HR).

Has profit and loss responsibilities and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.

Evaluating and improving the quality and productivity of people in the organization while driving processes to improve quality, service, and acquisition costs.

Direct and oversee continuous improvement initiatives.

Influence the vendors and business associates internationally to work within quality guidelines and business procedures.

Responsible for overseeing negotiations and contracts.

Ensure applications of established financial controls within the facility by providing operating management direction and support to the implementation and maintenance of financial policies, instruction, and internal control procedures.

Operate in compliance with all appropriate regulatory requirements.

Requirements

Master’s Degree in Business Administration in Management, Finance or Related Field