Frequently asked questions

Get answers to the most commonly asked questions about this product.

IBM Managed Mobility Services is continually evolving to include additional tools and options as they are developed. We can also support additional MDM platforms as custom services.

What does a IBM Managed Mobility Services project look like?

You project begins with a high-level meeting to review your objectives. Our team will customize your plan to meet your specific requirements, including a project manager, regular reports, process and procedure development, policy configuration, help desk scripts and other typical components.

Support

Can I add Help Desk Support to Managed Mobility Services?

We provide access to a MDM tool so administrators can perform tasks like resetting passwords, locking and wiping devices. We support your level 1 help desk team by helping resolve complex user mobile device issues. Prefer not to troubleshoot? We can offer premium level 1.5 through 3 level support.