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This is one of the questions which is frequently asked in our support channel, which is answered below:

The fields used by BigPicture are ordinary JIRA custom fields and they behave as any other custom field. In case you are missing any BigPIcture/BigGantt fields on the screens, your administrators can user JIRA's functionality called "Where is my field" to determine if the field should appear on your screen.

If you do not have an access to this functionality, please contact your administrator to configure this for you.