cant open ticket for support

just purchase and installed the theme to fresh wordpress site
translated all the theme languages file with the loco translate
uploaded the translated files
realtyspace-he_IL.mo
realtyspace-he_IL.po
to theme languages folder to wp-content/themes/realtyspace/languages
also uploaded to wp-content/languages/themes
but the theme still showing in english
the wordpress settings are in hebrew
what i m doing wrong ?.
please help me as soon its possible. thanks

i have a reall issue with your theme
installed all correctly but can”t brows the properties
look herehttp://www.beneficiofamily.com
all site is from ltr and i selected to have rtl
where i can controll the site to show rtl ?

can anyone help me ?’
why after uploaded the poedit translated files to content/languages/themes/ the site showing fine but when try to go to any property page is not showing and the page not loading ?
the file name is realtyspace-he_IL.po and realtyspace-he_IL.mo