The Information Security Office (ISO) collaborates with partners across the Berkeley campus to monitor network activity for vulnerabilities and security incidents, assess data and systems to align in accordance with policies, provide a centralized authentication and authorization system, clarify campus obligations needed to protect data, and to educate the community in becoming a culture of security.

ISO is comprised of five teams: Policy Program Management, Service Management, Security Operations, Development and Engineering, and Security Assessments. This position is part of the Security Operations team, and reports to the Information Security Operations Manager.

The Information Security Operations team is a close-knit group of talented information security professionals performing critical information security functions for the institution, including monitoring/detection, vulnerability scanning, incident/breach response, and network registration. This position supports the activities of the Security Operations team by assisting our Operations Center analysts with management of security incidents and security-related help desk requests.

Required Qualifications:* Strong interest in the field of Information Security* Excellent customer service skills* Effective written communication skills* Ability to troubleshoot* Dependable and attentive to detail* Ability to work autonomously on projects* Adept in using the Google Productivity Suite

Expectations* Maintain confidentiality and objectivity in all matters business practices and clientele* Be responsible with staff privileges, including use of equipment and access to restricted spaces* Work assigned hours* Report/meet with the hiring manager to discuss the status of assigned work* Professional workplace behavior