Terms and Conditions

Prices may be subject to change without notice. Goods will be ready to ship within the lead time specified.
All lead times correspond to the published lead times on the Townsend Design website. The lead times are estimated, and products can occasionally become backordered or delayed. Custom project lead times to be determined by Townsend Design for completion. Lead times are calculated from the date of the receipt of payment.
Orders can be rushed for a 15% upcharge. Rush orders typically will reduce a lead time in half. Rush orders require pre-approval from Townsend Design as not all items can be rushed. Please contact Townsend Design for approval.
All custom orders need to be placed by contacting Townsend Design.
All efforts have been made to accurately photograph the finishes and colors of products. Slight variances can sometimes occur between the photographic representation and the actual product.
Townsend Design does not offer refunds. Returns will be accepted within 10 business days for company credit or exchange only. Items must be in original unused condition. Items must be returned within intact, original packaging. A 15% restocking fee will be applied for all returned items. There are no returns accepted on sale, clearance or discontinued products or custom orders. These items are considered final sale. Customer is responsible for all shipping charges incurred. Credits are valid for a period of two years from date of original purchase.
Cancellations must be made within 5 business days of confirmation of order. Cancellations of a custom order must be made within 2 business days of confirmation of order. No cancellations will be accepted after the above grace periods. No cancellations will be accepted on rush orders.
Townsend Design will warrant products purchased only by the original purchaser from an authorized reseller or distributor or from Townsend Design directly. Townsend Design warrants that its products will be free from defects in material and workmanship under normal use and service for one year after date of purchase. Townsend Design reserves the right, before having any obligation under this limited warranty, to inspect the damaged product, and all costs of shipping for inspection shall be borne solely by the purchaser. In order to recover under this limited warranty, purchaser must make claim to Townsend Design within 10 business days of occurrence. Townsend Design, at its option, shall repair or replace the defective unit covered by this warranty. In order to keep this limited warranty in effect, the product must have been handled and used as prescribed. This limited warranty does not cover any damage due to accident, misuse, abuse or negligence.
All damage claims must be made in writing within 5 business days of receipt of goods. If damage has occurred in shipping, all packaging must be retained by receiver. Failure to do so may invalidate any claim.