Collection Agents attempt to collect debts from a collection agency's debtors on behalf of the agency. Responsibilities listed on sample resumes for Collection Agents include setting up payments or payment plans for customers, providing customer service regarding collection issues, and communicating with the sales department regarding the status of customers' accounts. Educational backgrounds consisting of high school diplomas are listed on Collection Agents' resumes, though degrees in fields like finance are also helpful to list as well.

Collections Agent

Responsible for account collections, adhering to policies and procedures while collecting such payments

Assisted customers with payment arrangements to ensure customer's service remained active giving customer time to make said payment

Responsible for troubleshooting device and network issues

Responsible for tracking missing or misapplied payments and account maintenance

Earned top 10% ranking two consecutive quarters in first six months of employment

Provided accurate and appropriate information in response to customer inquiries, and properly directed inbound calls to improve call flow, and verified information in the computer system was up-to-date and accurate

Candidate Info

7

years in workforce

2

years at this job

BS

Health Administration

2

Collections Agent

Arranged for debt repayment or established repayment schedules, based on customer financial situations.

Located and notified customers of delinquent accounts by mail and telephone.

Advised customers of necessary actions and strategies for debt repayment.

Persuaded customers to amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.

Conferred with customers by telephone to determine reasons for overdue payments and reviewed terms of sales, service or credit contracts.

Sorted and filed correspondence; performed miscellaneous clerical duties such as answering the phone and writing reports.

Verified account information and collected payments over the phone in the event that a customer was prepared to pay.

Recorded information about financial status of customer and status of collection efforts.

Candidate Info

5

years in workforce

2

years at this job

HS

High School Diploma

HS

Medical Insurance Billing And Coding

3

Medical Collections Agent

Handled a high influx of outbound and inbound calls pertaining to reconciliation of delinquent accounts.

Performed billing rebilling and follow up on account to obtain money from insurance company.

Ranked in the top 10% of all collection agents in revenue collected and other various categories.

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