Android OS
The operating system developed by Google in support of certain wireless smartphones and tablets.

AVL
Automatic Vehicle Location. A term typically used to describe an application of GPS for transportation companies.

B

BAN
Billing Account Number. Most carrier account numbers assigned to the customer are referred to as BANs.

BYOD (or BYOP)
Bring Your Own Device. The ability for the customer (wireless subscriber) (or BYOP) to bring their existing phone (BYOP), if compatible, from one carrier network to another.

Blackberry OS
This is the operating system developed by RIM in support of Blackberry OS devices.

C

CDNA
Code Division Multiple Access. This is a standard of wireless network technology being used today in the US by both Verizon and Sprint.

CRM
Customer Relationship Management. A CRM system allows businesses to manage business relationships and the data and information associated with them. It involves using technology to organize, automate and synchronize sales, marketing, customer service, and technical support.

Cloud Services
A cloud service is any resource that is provided over the Internet as opposed to on premise (e.g. physical hardware such as a computer or server).

CSD
Circuit Switched Data. This is a dial-up connection for data transmission; it's a very old and antiquated technology.

E

ESN
Electronic Serial Number. A number specific to the phone that identifies the wireless subscriber to a CDMA network.

ETF
Early Termination Fee. These are fees imposed on the customer who terminates service with their wireless carrier prior to their contract expiration.

MEID
Mobile Equipment Identifies. A number specific to the phone that identifies the wireless subscriber to a CDMA network.

MMS
Multimedia Messaging Service. It's a standard way to send messages that include multimedia content like pictures and videos to and form wireless phones.

MRC
Monthly Recurring Charge. This is the amount a subscriber pays for their wireless phone plan each month before any additional fees and/or overages.

Mbps
Megabytes per second (a measurement of data speeds).

MIN
Mobile Identification Number (i.e. cell phone number).

MNO
Mobile Network Operator. A cell phone carrier that operates and maintains its own network and offers wireless phone service to its customers.

MVNO
Mobile Virtual Network Operator. A cell phone carrier that DOES NOT have its own network. Instead, an MVNO has a business relationship with an MNO. An MVNO pays wholesale fees for minutes and then sells the minutes at retail prices under its own brand.

Offloading
This is the action of the wireless subscriber utilizing complementary network technologies (Wi-Fi networks or hotspots) for delivering data originally targeted for cellular networks. As a result this not only reduces network congestion but also reduces personal data usage against the allotted plan allowance and potentially reduces costs.

OS
Operating System. The operating system is the most important program that runs on a computer and provides a software platform on top of which other programs, called application programs, can run; essentially this is the brain of the computer.

P

PIN
Personal Identification Number. This is similar to a password that a customer will establish to protect their personal wireless account information.

PORTING
This is the ability for the customer (wireless subscriber) to keep their current wireless phone number and move it from one wireless carrier network to another network.