How can we direct communications when interests conflict? How can negotiation be taken forward? This course aims to provide the theoretical basis for understanding and implementing the main strategies and the most popular models for negotiation and conflict management.

Some of the lessons will be dedicated to an in-depth analysis of behaviors in interpersonal interactions, and effective communication skills, which are essential for an effective negotiating strategy. The theory part of the course will be, for the first time in an online course, accompanied by practical exercises using a new IT tool, a serious game, which will simulate interactions with virtual characters, in a protected environment.

This tool will give you direct experience of negotiation in real situations. This will make it possible to learn concepts that will enrich your personal and professional lives, and will also lead to better self-understanding, and improve the way you relate to others and manage conflict.

The alternating speaker format is refreshing. Concepts are explained carefully, illustrated helpfully, and revisited systematically throughout course. Good opportunity given for more practical application (ENACT). Quite worthwhile.

I applied for a verified certificate and I finished the course in about two weeks. It was a very interesting and well-designed course. The instructors were very prepared and they presented the lectured in a thorough manner.