Store Policies

IN-STORE PICKUP

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

INFORMATION SECURITY

We protect the
security of your information during transmission by using Secure
Sockets Layer (SSL) software, which encrypts all of the information you
provide to us and prevents outside parties from being able to "see"
your transaction information. When your account information is
displayed on your screen, we only display the last five digits of your
credit card numbers. You also have the choice of whether or not to save
credit card information with us in your Online Account.

RETURNS AND EXCHANGES

If you are not completely satisfied with your purchase, you may return the item within 14 days of purchasing it. All returns will be for an exchange or store credit ONLY (excludes special orders). Item must be in its original packaging and in perfect, unused condition. Bicycles must be unused and may only be exchanged for a different model or size. All Sale items are final and may not be returned or exchanged.

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!