Description: The Handbook of Behavioral Operations provides
easy-to-access insights into why associated behavioral phenomena
exist in specific production and service settings, illustrated
through ready-to-play games and activities that allow instructors
to demonstrate the phenomena in class settings along with
applicable prescriptions for practice. By design the text serves a
dual role as a desk/training reference to those practitioners
already in the field and presents a comprehensive framework for
viewing behavioral operations from a systems perspective. As an
interdisciplinary book relating the dynamics of human behavior to
operations management, this… more…