Taxi and shuttle services

Taxi Voucher Program
The Town sponsors a reduced-fare taxi service that is equipped to handle wheelchair rides. These services are available through South Suburban Taxi.

Who's eligible?
Castle Rock residents 18 or older with no access to a vehicle, people with disabilities that prevent them from driving and 16 and 17-year-olds may be eligible for rides to work.

Registration for taxi service
Registration is required in order to receive transportation services. To register, complete the application for taxi service. Prospective riders also may request that an application be mailed to them by calling 720-295-TRIP (8747) or by emailing us.

Explanation of needed service
Applications must include an explanation of why service is needed. To be eligible for the program, riders must:

Be residents of the Town of Castle Rock

Be at least 18 years old (16 and 17-year-olds may apply for work trips only)

Not have access to a personal vehicle

Adults who have a disability that prevents them from driving

Completed applications may be submitted electronically or delivered or mailed to:

Speak with a reservation agent (reservations cannot be made via voice mail or email)

Schedule your ride at least 1 business day in advance, we do not do same day trip reservations

Updated services
On Dec. 23, 2015, the Town's current provider informed us they would no longer guarantee rides after 4:30 p.m., starting immediately. They will still provide rides for our customers before 4:30 p.m.

The Town is working to find a service provider that can meet the full needs of the program. In the meantime, we want to continue to help customers who need rides after 4:30 p.m. If you need a ride after that time, and meet all program requirements, we are asking you to schedule your own ride through a private taxi service. As with the current program, you are responsible for the first $2 of the fair, and the Town will reimburse up to $8 of the remaining fair with a receipt.

Barring emergencies, the taxi company will arrive within 15 minutes of the appointed time. Be prepared to be picked up 15 minutes earlier or 15 minutes later than scheduled.

The address of your destination

For round trips, the time for pick-up and address of your destination for the return trip

Your Transportation Permit Card number

Other details

Accessibility: If you have a disability and require an accommodation, please advise the reservation agent.

Reservation limits: You may have only two round trips reserved at one time. Reservations are available first-come, first-served.

Cancellations: Call the reservation line and the taxi company, preferably 24 hours in advance, but no later than 1 hour before your scheduled pickup time. If you forget to cancel a scheduled ride, your transportation privileges will be suspended for 30 days following the second incident. If ridership privileges are suspended twice within a 12-month period, it will be grounds for loss of ridership for one year, and the rider will have to reapply following the one-year suspension.

Holiday Schedule
There will be no taxi service on the following holidays:

Jan. 1 - New Year’s Day

Nov. 26 - Thanksgiving

Dec. 25 - Christmas Day

There will be taxi service on the following holidays:

Jan. 19 - Martin Luther King Jr. Day

Feb. 16 - Presidents Day

May 25 - Memorial Day

July 4 - Independence Day

Sept. 7 - Labor Day

Nov. 11 - Veterans Day

Note: However, the reservation line will not be answered on these holidays.