Translation

Hanoi Elegance Emerald Hotel – Hanoi

on
October 13, 2014 Total Views: 6812 Today: 4★★★

Welcome to Hanoi Elegance Emerald Hotel Hanoi, Overlooking peaceful views of the popular Hoan Kiem Lake, this elegant hotel features a 24-hour front desk, a flat-screen TV and free Wi-Fi access is available at all areas of the hotel. Hanoi Elegance Happy Hotel is placed in the heart of Old Quarter just a 10-minute drive to Hanoi Train Station. Dong Xuan Market is just 100 metres away while Noi Bai International Airport is a 45-minute drive away. Tastefully furnished, air-conditioned rooms are equipped with a seating area, a personal laptop and a writing desk. The en suite bathroom includes free bath amenities and a hairdryer. Hanoi Elegance Happy Hotel offer laundry/ironing services and a tour desk which can assist with travel arrangements. For convenience, airport shuttle services are available at a surcharge. The in-house restaurant will serve a daily buffet breakfast spread. Guests can also select from a variety of restaurants and local eateries around the area. (Hanoi Elegance Emerald Hotel Hanoi hotels booking).

30 Guest Reviews

Ilse from South Africa, March 16, 2016 at 10:52 pm

Centrally located, lots to see and do within walking distance. The staff went out of their way to assist us. Wifi was very good.

Anonymous User from Malaysia, March 15, 2016 at 3:45 pm

Amazing staff willing to go the extra mile. Very clean and comfortable rooms. Walking distance to most attractions. And excellent price for all the above. I would stay again in a heartbeat. In fact, I would go to Ha Noi again just to stay here!

Gary from The United Kingdom, March 9, 2016 at 6:34 pm

As some other reviews have already said, the staff are really exceptional here (esp. Thuc, the manager). We were able to get into our room early when we arrived (exhausted) at 6am. The room was great, as was breakfast. We left our bags at the hotel while we went to Halong Bay for a couple of days – and were even given use of a room (foc) when we got back, to freshen up and shower before getting our cab to the airport 🙂

Mohammed from Australia, March 8, 2016 at 9:40 pm

I like the friendliness of the staff. The location was good, but expect Hanoi to be noisy all the time. Breakfast is Awesome!!

John from Ireland, March 7, 2016 at 11:48 am

I couldn't fault anything about this hotel, everything about it is brilliant! We were allowed check in early after a long flight and also after returning off the overnight train from Sapa which was great as we were exhausted both times! The hotel kept our large rucksacks while we went to Sapa for a few days which made our trip a lot easier as we didn't have to drag our big bags. The staff were very helpful when I needed to find a doctor and seemed genuinely concerned! The hotel rooms themselves are beautiful and the location of the hotel is great, very close to the lake.

Anonymous User from The United Kingdom, March 4, 2016 at 10:46 am

Great location close to lake, water puppet theatre and old quarter. Staff were very helpful in particular I was able to leave my suitcase there whilst I went to an overnight trip to Ha Long bay even though I had checked out at this point. The hotel really does offer amazing value for money, couldn't believe I also got a laptop in my room as well which was much appreciated so I could catch up with people at home. I really cannot believe how cheap this hotel is for what I got in return.

Geraldine from USA, February 16, 2016 at 8:53 pm

The staff is incredible…you can't ask for anything better. The rooms are great…the beds are soft and wonderful. Excellent airport pick-up service. Breakfast includes buffet plus made-to-order menu. Mr. Thuc is ready to help plan city tours, trips/tours to Sapa, cruises on Halong Bay, and transportation to your next destination. The cost maybe a bit more than if you did it yourself, but going through Mr. Thuc makes you confident you are making the correct choices. We stayed for 3 nights then left for a 3-day/2-night cruise. When we returned they welcomed us back and handed us our room key immediately without even asking our name…they remembered from 3 days ago!

Carole from USA, February 15, 2016 at 10:32 am

The staff was welcoming efficient and helpful My room was lovelly comfortable and filled with everything I could possibly want or need and a special bonus was the computer

Anonymous User from Austria, February 10, 2016 at 11:11 am

Wow, we felt like home. Nice place to relax. Very good breakfast. Wonderful welcome and nicely prepared room. Very nice, friendly and helpful staff. The manager even successfully helped us with a problem we had with a travel agency. Thank you very much again.

Karen from Australia, February 2, 2016 at 11:53 am

I thoroughly enjoyed my eight nights due to the facilities and staff were friendly and very caring and organised where nothing was too much trouble.

Anonymous User from France, January 10, 2016 at 5:44 pm

The room was great, comfortable and cozy. We had a fruitbasket on arrival, daily bottled water and hot beverages for free. The minibar and laundry prices were very reasonable. Breakfast was a small buffet with daily changing hot items, as well as made to order cooked food you can order of a menu. The location if great, you can walk to the old town and the lake. We booked an excursion to perfume pagode via the front office, we paid a bit more than the excursion offices in town would have asked, but the tour was great, so we felt it was worth a bit extra..

Robert from U.S.A., January 1, 2016 at 4:53 pm

Everyone was really friendly and helpful. The location is great! Steps away from the lake and right near the old quarter.

Anonymous User from United Kingdom, December 22, 2015 at 5:30 pm

Excellent location for exploring Hanoi, very close to the lake and Old Town. The staff were great, a minor issue with the room was dealt with promptly with no fuss. The hotel is right on a busy street but the rooms were quiet. Breakfast was very nice too.

Patrick from Belgium, December 7, 2015 at 8:33 pm

Excellent service, as always (responsive, smiling, attentive). I was "upgraded" to a family room (two big beds) but the deluxe double is actually better as it leaves space for the luggage and move around. Large choice at breakfast.

Timothy from U.S.A., October 23, 2015 at 6:35 pm

Hotel staff was very helpful, and the hotel map for good local dining and attractions was excellent. I was very satisfied overall with the quality and value of the hotel.

Clare from Australia, October 23, 2015 at 11:42 am

Delicious breakfast choices. Double glazing to cut out noise from the street. Nice lobby looking out to the street. Fruit juice and fruit in room on arrival. Prompt & efficient communication with management

Rachel from Malaysia, October 22, 2015 at 11:20 am

Best breakfast I have had in Asia (i live in Asia) Gave a late checkout when I was sick Exceptional service Sent someone to the train station with us to make sure we got on our train- he took us to our berth on the train! Laptop in room

Philip from Australia, October 13, 2015 at 12:22 pm

Staff were very helpful for all the right reasons. They recommended us to good restaurants,at great prices. They also helped us to organise our trip to Ha Long Bay. We may have paid a little more but we were definitely treated first class.

Aileen from United Kingdom, October 3, 2015 at 9:16 pm

From the minute we arrived the staff couldn't be more helpful and courteous. Superb rooms, spotlessly clean and within walking distance of most of main sights (but definitely take a tuk tuk just for the experience!!) The street food tour was recommended to us by some other guests over breakfast and although I was sceptical IT was fantastic and well worth the money. 6 courses of the most excellent and tasty foods in places you probably wouldn't have tried on your own! Our guide was called Singh- he was excellent. Other 'must dos' – Halong Bay cruise (1 night/2 days and be prepared for the 4hour coach trip to get there from Hanoi), the locals doing tai chi first thing in the morning around the lake, and the hanoi Hilton hotel (prison). We found the water puppet show very underwhelming, but I guess it is one of the things that everyone does… Can't recommend the hotel highly enough- thank you for a wonderful stay!

Aileen from United Kingdom, September 7, 2015 at 8:49 pm

The staff were excellent and couldn't do more to help you. It is a small hotel (20 rooms?) and they treat you like house guests! The hotel offered a street food tour (we went with Singh) and this was definitely a highlight. Don't visit Hanoi without taking 2 days/1 night minimum at halong bay. The water puppet show for us was a little underwhelming! Whereas the Saturday night street market was completely overwhelming!! Thousands of people and motorcycles all crowded into an incredibly small area! The hotel is perfectly placed to visit everywhere on foot. Highly recommended

Terry from Vietnam, June 29, 2015 at 8:51 pm

We spent 5 nights at this hotel and had the best time/service. The room was clean and comfortable, the shower had plenty of water pressure, the staff were incredibly helpful, courteous and friendly, breakfast was plentiful, air conditioning in the room worked very well and the wi-fi was fast. Location was good and even though the room overlooked the street, the city noise did not interrupt our sleep. Overall a very good for money hotel.

Duc from Switzerland, June 28, 2015 at 12:32 pm

the staff is very approachable, nice and always available. ready to support and/or give advice on your questions and thus from the reception, portier to breakfast room. thanks to them.

Stan from Canada, June 26, 2015 at 5:50 pm

I travel a lot for both for pleasure and on business. I stay in top tier chain hotels like Marriott and Hilton and I can honestly say that the service in Hanoi Elegance Emerald Hotel surpasses those hotels. The staff in the hotel was amazing, from the welcome cactail to last minute of our stay. They have thought of our wishes before we knew we had them. For a boutique hotel in the price range they score perfect 10 in my book.

Vitaly from Russia, June 16, 2015 at 10:29 am

Staying in this hotel for me was awesome! Thank you very much for the staff! They helped me in very difficult situations! Next year I plan to go to Hanoi, and I know exactly what i going to this hotel! Kim Nguyen thank you very much for all!!!

Parag from India, June 11, 2015 at 5:24 pm

We stayed in this hotel for 5 nights and were happy with the location, service, breakfast, rooms, free wifi. It has everything going for it. It is situated in the old quarters and within walking distance of just a couple of minutes from the Hoan Kiem lake and the water puppet theatre. Also, there are various restaurants with different cuisines in the vicinity. The staff is always smiling and friendly. For doing sightseeing, the staff was very helpful with information and would quickly call cabs and explain our destination to the driver. The room and the bathroom was clean and spacious. 2 bottles of water are given free every day. We were allowed to leave our big bags at the hotel, without any charge, when we went on an overnight cruise to Halong Bay. We will definitely stay at this hotel whenever we return to Hanoi.

Michael from Australia, June 11, 2015 at 4:14 pm

I cant really fault this hotel at all. The staff were amazing and will help in anyway they can. We had the penthouse suite and for a small hotel the room was quite spacious. The hotel was clean and well maintained. We would definitely stay here again.

Arrigo from Italy, June 10, 2015 at 1:53 pm

It the second time I go to this excellent boutique hotel where the comfort, the attention to the détails, the kindness of the staff and also the perfect high speed wifi do not regret any 5 stars hotel. Excellent. I will always come back here, provided available rooms.

Anonymous User from France, May 3, 2015 at 7:31 pm

Service is excellent. Room (deluxe room) very well equipped, quite nice to have a laptop in the room. Nice to have an a la carte menu for breakfast.

Jeroen from Belgium, February 28, 2015 at 11:51 pm

We had a room on a the fifth floor so didnt' get too much street noise but still were in the heart of old quarter. Very helpfull staff. Excellent breakfast served in the top floor restaurant of the sister hotel down the street.

Nathan from Australia, February 19, 2015 at 1:39 pm

The staff were amazing, we were there for our honeymoon and they made our visit to Hanoi extra special. Breakfast was also great.