Council gives customers chance to win vouchers

CUSTOMERS of Charnwood Lifeline are in with the chance to win high street shopping vouchers by recommending the service to a friend.The life-saving service, offered by Charnwood Borough Council, gives a 24-hour emergency response for elderly and vulnerable people across the borough.

CUSTOMERS of Charnwood Lifeline are in with the chance to win high street shopping vouchers by recommending the service to a friend.

The life-saving service, offered by Charnwood Borough Council, gives a 24-hour emergency response for elderly and vulnerable people across the borough.

Existing customers who recommend the service to a friend will be given a s20 high street voucher once the friend has signed up to the service and paid for their first quarter.

The Council currently has more than 900 Lifeline services installed across the Borough and receives an average of 1,000 calls every month through alarms which are activated by customers.

Among the calls in April 2013, the service called 33 ambulances and responded to 37 requests for other medical assistance.

Mrs Julie Stock, of Loughborough, whose elderly parents have a Lifeline, said: Like many people, my parents thought theyd be ok without access to instant help but the Lifelines been used several times for medical assistance.

It gives me peace of mind knowing that help is on hand for them any time. My parents are very pleased with the service and the brilliant way the controllers handle the emergency calls, and feel safer in the knowledge that there is 24/7 help available at the touch of a button.

The Lifeline operates through a pendant worn by the customer which, when triggered, puts a call through to the Councils 24-hour emergency control room.

Operators then help by talking to the customer, contacting their next of kin or calling the emergency services.

Coun Jane Hunt, Charnwood Borough Councils Cabinet Member for Housing, said: Customers of Charnwood Lifeline know what a valuable, life-saving service it is.

By telling their friends about it, not only will they get the vouchers but they could help to actually save that friends life.

Id encourage anyone with a Lifeline to spread the word about it and hopefully well be able to help even more residents stay safe in their homes.