While speaking with a recently hired maintenance supervisor, I was asked an interesting question: How could this man’s current manager hire him after only asking questions such as, “Where do you see yourself in five years, “How do you deal with disagreements,” or, my favorite, “Can you name three things that you are good at and three things that you find challenging?”This maintenance supervisor’s...

It’s conference season in the multifamily apartment industry, and last week saw me travelling to Turnberry Isle, Miami for the Apartment Revenue Management Conference followed by a trip to Park City, Utah to attend the Property Solutions International user’s Summit. As a speaker and roundtable moderator at both events, I was lucky enough to be exposed to a broad cross section of multifamily...

If I had to make a life list of the things I most despise, making small talk would fall just below people leaving uneaten desserts at restaurants and glitter (it never goes away).
Consider the conversation required in an elevator. Whether it’s a stranger or my best friend, the second those doors shut and I have to decide whether to look directly at them or speak to them through their reflection...

The apartment industry has changed a lot over the past three years, let alone 300 years. While we’ll never quite know what it was like back then, I had a little fun imagining a conversation with a property management executive from the 1700s…Me: I’m delighted that you, Leopold Hawthorne, the oldest property management executive in the world, agreed to this interview. Before discussing property...