Hi
thank you for this amazing add-on
But I have a big problem
I create issues then set original time (time tracking) and due date for them
But when I go to Gantt chart, issues are here but there is no duration and start date
I don't know what's wrong
could you please let me know if there is solution for this problem?
best regards

You can use Due Date for End Date of tasks by setting the ticket configuration. Please see a section "Editing the plan and baseline fields" on our documentation " Information on Gantt ticket settings" for the details. Unfortunately, you cannot use Original Estimate for planning tasks.

If you have any more questions, feel free contacting our support team via the support page or just email support@ricksoft-inc.com.

Reviews for server

Doesn't look like this app works with Jira server 7.12.3. It installs fine, but clicking on the app's area for the first time brought me to a dead link and after that, clicking "Enable" brings up a failure message.
The docs say that this has to do with a conflicting version of Jira Agile, but I don't have that installed on my system.

Quick updates and feature improvements are great. Thank you.
After the last update, the wbs gantt menu disappears from the left sidebar.
Many users of the company are having difficulty using only the top menu.
I would like to have an option to set the gant to be displayed in the left sidebar of the wbs gantt.

I'm updating my previous review based on the excellent support I received from Sean, shortly after I made the comment that I was performing a lot of manual work to get the information I needed Sean contacted me to get more information. I emailed him a list of all the issues I was experiencing and he emailed me information on how to fix these issues. I find it a little overwhelming when I'm trying to find answers on how to fix certain things in JIRA and not being able to talk to a developer that is able to help me so I would like to give a huge shout out to Sean for his excellent customer service, I can tell Sean and his team cares about the end user and it is nice to know that they are here to help us. Great job!

I'm keen to hear the details about the customization and manual work you mentioned in the review so that we can consider if there are opportunities to improve our product. I'll separately email to you.

Thank you for leaving a review. We changed data load method at the version 9.4 as in the release notes. We know it could improve or deteriorate the app performance in your environment. We can do nothing about it at the moment, but please contactour support team if you want to discuss the details.

As for the quick filter, I went ahead and created a feature request for you in our public tracker here:

Hi
thank you for this amazing add-on
But I have a big problem
I create issues then set original time (time tracking) and due date for them
But when I go to Gantt chart, issues are here but there is no duration and start date
I don't know what's wrong
could you please let me know if there is solution for this problem?
best regards

You can use Due Date for End Date of tasks by setting the ticket configuration. Please see a section "Editing the plan and baseline fields" on our documentation " Information on Gantt ticket settings" for the details. Unfortunately, you cannot use Original Estimate for planning tasks.

If you have any more questions, feel free contacting our support team via the support page or just email support@ricksoft-inc.com.

Pricing FAQ

Server products and apps are hosted on your servers. This app is sold as a perpetual license, and the purchase price includes 12 months of maintenance (support and version updates).

You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your Atlassian product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

How do I determine my server pricing?

Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

Can I install this app in a Data Center product?

Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

How can I buy apps for my legacy Jira Server or Confluence Server license?

If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

Purchase the app at the non-legacy Unlimited (10000+ users) tier.

Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

Pricing FAQ

Data Center apps are sold as an annual subscription. You are eligible for support and version updates as long as your subscription is active.

If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

How do I determine my Data Center pricing?

Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (500 users) and Jira Service Desk (25 agents) on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly. Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

Can I install this app in a Data Center product?

Yes, this app has a Data Center approved version. If you're using a Data Center product, you should install the Data Center version of the app.

For Data Center apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian product, and you're all set.

Ricksoft, Inc. is a Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

Ricksoft, Inc. is a Top Vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

Details

We have added a function enabling you to check the progress of a project by displaying a zig-zag progress line. Taking the date on which you view a project’s status as the start point, a progress line is drawn linking the progress points in each Gantt bar.

Improvements

You can now create consecutive versions in WBS

Bug fixes

When an issue is created from an issue template, the issue always has the same due date as in the template

The progress rate shown on a Gantt bar differs from the actual progress rate, etc.

Details

We have added a function enabling you to check the progress of a project by displaying a zig-zag progress line. Taking the date on which you view a project’s status as the start point, a progress line is drawn linking the progress points in each Gantt bar.

Improvements

You can now create consecutive versions in WBS

Bug fixes

When an issue is created from an issue template, the issue always has the same due date as in the template

The progress rate shown on a Gantt bar differs from the actual progress rate, etc.