Seller Ratings will only show when the campaign type is Search Network with Display Select with subtype All features, or Search Network only with subtype All features.

You have to provide customers with paid goods or services, or offer a marketplace that enables buying or selling goods or services, to be eligible for seller ratings.

How To Check If Google Seller Ratings Are Working

There are a few ways to check if your Google Seller Ratings are working, although none of them are 100% guaranteed to work. Here are a few:

Look at the Google Seller Rating feed for your store by typing the following into your browser: https://www.google.com/shopping/seller?q=and adding your store’s URL after the equal sign, without www. For example, Pura Vida bracelets would write: https://www.google.com/shopping/seller?q=puravidabracelets.com.

Place the store domain in the Google Shopping search bar to check if Google Seller Ratings are showing. Make sure to put the results in list view, because sometimes in grid view there is no room for Seller Ratings to show.

Looks like you are on Volusion, where we have not yet supported Rich Snippets.

Please reach out to our Support team at support@yotpo.com — they will be able to help you get this sorted out : )

Aleks from Bio Fires

Hi, we meet all the criteria and have adjusted the settings correctly and it’s been over 8 weeks with no result! Non of our 170 reviews are showing on our AdWords or Google Shopping. Can somebody contact me please? This is really bad as we only signed up for Yotpo Premium because of this and Google tells us they are waiting for information from you and all looks correct on their side. Not a happy customer :/

I checked your account and though it looks like you have a lot of Product Reviews (nice work!), Google Seller Ratings works only with Site Reviews. We automatically share this information with Google when you turn the feature on.

As a Premium user, there are a bunch of ways you can get Site Reviews including Targeted Review Requests and the “Slider” feature.

If you’d like more info, you can e-mail me at talia@yotpo.com, and I will help you get set up.

Tova

Shalom Talia, We joned premium for Google review feature and now have 30 site reviews. Please help us insure that all is correct so we can look forward to having displayed on Google

I’m a consumer just wanting to ensure I’m not buying from a scam site. Without the seller ratings, could you please advise to steps in avoiding the scam sites?

Besh

Hello, Google Seller Ratings via Yotpo has not been showing up. It’s been close to 2 months now and i’ve been told that it is a known issue and that YotPo is working with Google to find a solution. I got this feedback from my customer success manager. I believe this is related to the introduction of “Google Customer Reviews.”

However what I don’t like is the lack of transparency. I recently renewed my (expensive) annual subscription and almost immediately seller ratings have not been showing. That’s one of the major reasons why I use YotPo. Why am i paying so much for a feature that no longer exists and I can use Google Customer Reviews (free) to get the Seller Ratings?

Your Plans page still has “Google Seller Ratings” as a feature. This should be removed as you are “tricking” your customers about something that can be achieved for free. While also not being possible via YotPo.

We’ve actually found that most of our clients see Google Seller Ratings as a great compliment to the new Google Customer Reviews.

Your experience with Seller Ratings is definitely not the norm and I’d be happy to look into it further if you send me your account info to talia@yotpo.com.

Thanks again! -Talia

Sam Rich

It looks like Yotpo is using reviews.me to send Seller Reviews to Google. Will reviews.me maintain reviews I collected if I decide to terminate my relationship with Yotpo?

Michelle from Yotpo

Hey Sam,

Thanks for your question!

We use reviews.me to host site reviews, so we can send them to Google for Google Seller Ratings. Since Google requires all third party review providers (like Yotpo) to submit all reviews generated over the past year, we maintain the reviews on reviews.me for 1 year after the last site review, even if a user stops working with Yotpo.