If required, patient is advised for admission in the hospital. In case of
admission, the patient is given the admission date and admission form is filled
for further formalities.

Except for emergency cases, admission to the hospital is done by appointment.
This will be recommended by the specialist during the patient's outpatient
consultation.

Before admission, the patient is counseled by the front desk executive regarding
the treatment package which includes:

Estimated bill size

Average length of stay

Various modes of payment accepted

Documents to bring on day of admission

When the patient arrives at the ward, our ward staff will orientate the patient
to the ward and the facilities available. Patient will then be clerked by the
ward doctor - this involves taking a detailed medical history and ordering of
tests if necessary.

During the patient's stay in the hospital, he/she will be attended by a team
doctors comprising of medical specialists, assisted by medical officers and
house officers. Every care is taken in respect of patient care, treatment,
meals, dress and health recovery.

The daily routine in the ward includes activities such as ward rounds by
doctors, medication, meals, visiting hours and bedtime. However, this routine
may vary as laboratory tests, x-ray, treatment and other procedures will take
place when required.

If required, the doctors operate the patient as part of the treatment.

The patient's medical records and information on their medical condition are
confidential. We will only share this information with the patient and the
next-of-kin. If the immediate family members wish to know more about the
patient's condition, they can approach the appropriate coordinator to arrange
for convenient time to meet the concerned doctor.

The safety and wellbeing of our patient is our utmost concern to us. We advise
our patients to remain within the hospital premises until they are discharged by
the concerned doctor.

A discharge summary certificate will be given to the patient before leaving the
ward. In case the patient needs a medical certificate, he/she has to inform the
doctor or nurse in advance so that it can be prepared before the patient's
leaves

Before leaving the ward, patient is handed over with detailed discharge summary,
which includes doctor's advice on their further follow-up treatment, daily
routine diet, and medical prescription.

The doctors may give the patient an appointment for follow-up at the Specialist
Outpatient Clinic. If the patient needs to reschedule the outpatient appointment
after discharge, they can feel free to contact the concerned doctor.