Error Message

400- Bad Request

The website or URL address you entered is not accepted as correct by your browser. The server may not recognize the web page or document you are asking for, or the page or document may no longer exist. It could also be a correct address, but you may not be authorized to access it.

Double-check the name of the website to ensure that it is spelled correctly.

Check colons, periods, slashes, and tildes.

Go to another website, and then try again to access the website for which you received the error message.

401- Unauthorized

The website or URL you are trying to access is protected. You are usually prompted for a password before receiving this error message.

You may have entered an incorrect password for the website.

The site may not allow users outside of particular domains to enter.

Some sites only allow specific domains to access the site. For example, some U.S. government sites (.gov) only permit users from .gov or .edu (educational sites) to gain access. Some educational sites only allow access from other educational sites.If you are sure you should have access to the site, enter the password again. If you consistently receive this error, contact the website's administrator for further assistance.

If you do not have a correct password or your domain does not have access to the site, you cannot access it.

403 - Forbidden

For your protection and security, Cable ONE has temporarily disabled access to services which prompt for your login. When attempting to access services such as My Mail or My Bill, you may receive one of the following errors:

“This account you entered does not have privileges to access this area.”

This is due to multiple complaints of SPAM being sent from your account. This may have happened:

Intentionally - Sending more than 90 emails in one hour of time, or

Unintentionally - Your account has possibly been compromised by virus(es), malware, someone who has knowledge of your password, a 3rd party internet resource that uses the same password/email address becoming compromised, or a combination of these.

We apologize for any inconvenience this may cause, however we are taking appropriate measures to safeguard your account.

To ensure your account isn’t still vulnerable to unauthorized access, Cable One requires an anti-virus and malware scan using up-to-date software to be performed on all devices on your network. Please record any and all viruses found, and was steps were taken to (Was the Virus/Malware deleted, quarantined?) A Cable ONE Technical Support agent will need this information to re-enable your account.

If you do not have anti-virus or anti-malware software, you may obtain them online, or at a local computer shop which sells this software.

NOTE: Cable ONE does not provide anti-virus or anti-malware software.

After you have completed a full Anti-virus scan on all computers on your network, please contact the Technical Care Center, toll-free, at 877-692-2253. Technical Support is open 24/7 and will be more than happy to assist you further.

404- Not Found

Your Web browser cannot find the website or URL address you entered. This error usually means that the website name or URL is incorrect or that the website or document no longer exists.

Double-check the name of the website to ensure that it is spelled correctly.

Check colons, periods, slashes, and tildes.

To find out whether the site hosting the document is still active, delete everything in the address following the domain (.com, .net, .gov, etc.).

Navigate to the page from another location on the site, or try to reach it via a search engine.

If your website name or URL ends in .htm, try .html (and vice versa). Delete an ending slash and add .htm or .html to the end