Hello Onkyo, well here we are again a little over a year after sending my TX-NR709 (Ticket#2014010210000539) back for an HDMI board repair (twice, because it wasn't done properly first time). Over the last few weeks I have noticed that when switching the unit off, intermittently it will not pass-through the audio to the TV. I have also noticed on several occasions that when switching the unit on, it will have the no audio issue again. Unplugging the unit from the mains, and switching on again rectifies the situation. So, where do we go from here?? Another repair which will only last a year?? My faith in Onkyo was restored last year, but it is rapidly diminishing again if your service centres can't even carry out a repair which will last more than a year.... BTW, I sent the unit back in the original box and packaging.... it was sent back in the same box (box was damaged), but all the polystyrene packaging was missing on return... it was wrapped in insufficient bubble wrap!! Nice of your service centre to take care of it...... So, the ball's in your court now, where do I go from here??

Hi Onkyo Customer SupportI am having huge problems with a Customer Care Program case for my Onkyo TX-NR709, which is returned to letmerepair.de for changing the HDMI Board, due to the Loss Of Audio /Network problem.My case number is: RE001287The serial number of my receiver is: XXXXXXXXI have not heard anything from LetMeRepair about my questions below even though that I have asked them several times...This forces me to ask for this case to be raised to a higher level.Is this really the way to treat customers? If this is the case i will never ever buy an Onkyo device again.Please raise this case to a service manager at Onkyo. It is really not a way to treat customers, not responding to the customer when the customer is asking questions about a repair case… The only response I have had is a 2. Notice on the repair costs, for a failure I have not send in the receiver for.. I will say this one again. I have send in the receiver as I has a fabrication fault on the Network chip, and it has been verified by the Onkyo Customer care program with the serial number of the receiver. This tells me that the receiver is from a production batch, that contained the bad chip. SO PLEASE JUST REPLACE THE HDMI BOARD and ship the receiver back to me. There is no other faults on the receiver.My initial Order/service number for the Customer Care Program repair is: RE001287Please see my complete correspondence with LetMeRepair.de below:--------------------------------------------------------------------------------------------------------First response from LetMeRepair.de ------------------------------------------------------------------------------------------------FROM: Brigitte Henning bhenning@letmerepair.deHEADER: Kostenvoanschlag OnkyoSehr geehrter Herr Hardberg, Ihr Onkyo Gerät befindetn sich zum Kostenvoranschlag in unserem Hause:Der Techniker hat das Gerät überprüft und stellte folgende Fehler fest:- Main CPU Platine defekt- LSR Terminal PCB Platine defektDie Kosten würde wie folgt sich belaufen.Lohnleistung 65,00€Materialkosten 131,35€Versandkosten 45,00€Gesamtkosten 241,35€ zzg. MwstSollten Sie noch Fragen bezüglich der Reparaur haben können Sie uns auch gern unter der 0341/9126070-72 oder per Email unter bhenning@letmerepair.de.Mit freundlichen Grüssen/Best regardsBrigitte Henning LetMeRepairLetMeRepair Rhein-Main GmbHBetriebsstätte LeipzigWerkstattleitungLandsberger Straße 2304157 LeipzigTel.: +49 (0) 341 9126070Mail: bhenning@letmerepair.deInternet: www.letmerepair.com------------------------------------------------------------------------------------------------Then I called them and asked why they are stating that it is the Main CPU Platine and LSA Terminal PCB that that is faulted, the person I speak to cannot answer me this, and says that he will get a hold on the Technician assigned to my case, and promise me that he will call back. I say to the guy several times, that the receiver is returned to have the HDMI Board replaced due to the faulted network chip, and that it has been verified by the serial number in the customer care program.I also tells him that I am an electronics Mechanic myself, and that there is nothing wrong with the receiver, other than it has lost audio and networking capabilities. Video is still passed through the HDMI board just fine.------------------------------------------------------------------------------------------------A few days later I get this mail from kva@letmerepair.de(with attached repair cost estimate RN64685304 CE5415717.pdf)------------------------------------------------------------------------------------------------Sehr geehrter Einsender,hiermit übersenden wir Ihnen einen Kostenvoranschlag für die Reparatur Ihres Gerätes.Im Anhang das Dokument in Form eines PDF´s.Falls Sie keinen PDF Reader installiert haben sollten, können sie diesen unter http://www.adobe.com/de/products/acrobat/readstep2.html downloaden und kostenlos benutzen.Wir ersuchen Sie, uns eine schriftliche Auftragsbestätigung per E-Mail: KVA@LetMeRepair.de oder per Fax: 06022/26412-29 oder per Post zu senden. Unser Angebot auf Durchführung der o.g. Reparaturarbeiten unter Zugrundelegung dieses unverbindlichen Kostenangebotes ist ab Erstellungsdatum des Angebotes 14 Tage für Sie gültig. Sollten wir innerhalb dieses Zeitraumes keine Auftragsbestätigung von Ihnen erhalten, wird das Gerät ohne Behebung des angegebenen Fehlers an Sie retourniert. Dieser Kostenvoranschlag ist vorläufig und nicht verbindlich. Wir behalten uns vor, diesen zu revidieren, bzw. zu widerrufen, falls wir weitere Fehler oder andere Defekte feststellen, die wir aufgrund Ihrer Fehlerbeschreibung oder des Fehlers an sich bis zum jetzigen Zeitpunkt nicht feststellen konnten. Der Kunde erklärt sich hiermit unwiderruflich damit einverstanden, dass die ihm inhaltlich bekannten Allgemeinen Geschäftsbedingungen (AGB) der Firma LetMeRepair GmbH in der zum Zeitpunkt der Auftragserteilung gültigen Fassung gelten. Die AGB sind im Internet unter „www.LetMeRepair.com“ abrufbar und werden dem Kunden auf Anforderung auch zugesandt – auf weitere Möglichkeiten zur Kenntnisnahme verzichtet der Kunde hiermit.Gesellschaft:LetMeRepair Managed Services GmbHBetriebsstätte ObernburgIm Weidig 363785 Obernburg Geschäftsführer:Holger Krieger Sitz der Gesellschaft:Obernburg Registergericht:Amtsgericht AschaffenburgHRB 10809------------------------------------------------------------------------------------------------MY RESPONSE:------------------------------------------------------------------------------------------------HiI will not accept to pay for the repair of the receiver, nor will i pay for shipping, as the receiver is send in through the onkyo customer Service Program, for Loss of Audio/Network Connection Programhttp://www.eu.onkyo.com/en/customer-service-program-118747.htmlI will now raise this matter with Onkyo Customer Service, as this is unacceptable.The Receiver is working just fine, there is nothing wrong with neither the Main CPU Board or LSR Terminal PCB. The issue is with the HDMI Board, as there is no Network connectivity and Audio anymore. Video is passed through fine.You can see the error behavior in the OSD, where the network and firmware upgrade is grayed out as the receiver cannot see the network due to the faulty network chip.The receiver was verified through the Customer Service Program with the serial number, which proved that the receiver has the impacted failed Network Chip component on the HDMI board.Please solve this matter with Onkyo.I will send this email to customercare-program@eu.onkyo.com as well**** FOR ONKYO CUSTOMER SERVICE ****I have send the receiver to the above service center, as instructed by Onkyo. I received a return box with waybill from UPS.Please fix this matter with the service Center, I DO NOT want to pay for this repair, as it is under the extended customer care program http://www.eu.onkyo.com/en/customer-service-program-118747.htmlMy case number is: RE001287The Order /service number for return material is: RE001287model to be returned is: TX-NR709Model has serial: XXXXXXXXYou are returning for: REPAIRBest RegardsTorben Dalton Hadberg------------------------------------------------------------------------------------------------Then I hear nothing… I then send the following mail to the initial email address I first received:------------------------------------------------------------------------------------------------Hi I will not accept to pay for the repair of the receiver, nor will i pay for shipping, as the receiver is send in through the onkyo customer Service Program, for Loss of Audio/Network Connection Programhttp://www.eu.onkyo.com/en/customer-service-program-118747.html I will now raise this matter with Onkyo Customer Service, as this is unacceptable. The Receiver is working just fine, there is nothing wrong with neither the Main CPU Board or LSR Terminal PCB. The issue is with the HDMI Board, as there is no Network connectivity and Audio anymore. Video is passed through fine. You can see the error behavior in the OSD, where the network and firmware upgrade is grayed out as the receiver cannot see the network due to the faulty network chip. The receiver was verified through the Customer Service Program with the serial number, which proved that the receiver has the impacted failed Network Chip component on the HDMI board. Please solve this matter with Onkyo. I will send this email to customercare-program@eu.onkyo.com as well **** FOR ONKYO CUSTOMER SERVICE **** I have send the receiver to the above service center, as instructed by Onkyo. I received a return box with waybill from UPS. Please fix this matter with the service Center, I DO NOT want to pay for this repair, as it is under the extended customer care program http://www.eu.onkyo.com/en/customer-service-program-118747.html My case number is: RE001287 The Order /service number for return material is: RE001287 model to be returned is: TX-NR709Model has serial: XXXXXXXXYou are returning for: REPAIR Best Regards Torben Dalton Hadberg ------------------------------------------------------------------------------------------------Then I hear nothing again, but receives the below mail later the same day (2. Notice on repair costs estimate from kva@letmerepair.de):------------------------------------------------------------------------------------------------Sehr geehrter Einsender,hiermit übersenden wir Ihnen eine Erinnerung zum Kostenvoranschlag für die Reparatur Ihres Gerätes.Im Anhang das Dokument in Form eines PDF´s.Falls Sie keinen PDF Reader installiert haben sollten, können sie diesen unter http://www.adobe.com/de/products/acrobat/readstep2.html downloaden und kostenlos benutzen.Wir ersuchen Sie, uns eine schriftliche Auftragsbestätigung per E-Mail: KVA@LetMeRepair.de oder per Fax: 06022/26412-29 oder per Post zu senden. Unser Angebot auf Durchführung der o.g. Reparaturarbeiten unter Zugrundelegung dieses unverbindlichen Kostenangebotes ist ab Erstellungsdatum des Angebotes 14 Tage für Sie gültig. Sollten wir innerhalb dieses Zeitraumes keine Auftragsbestätigung von Ihnen erhalten, wird das Gerät ohne Behebung des angegebenen Fehlers an Sie retourniert. Dieser Kostenvoranschlag ist vorläufig und nicht verbindlich. Wir behalten uns vor, diesen zu revidieren, bzw. zu widerrufen, falls wir weitere Fehler oder andere Defekte feststellen, die wir aufgrund Ihrer Fehlerbeschreibung oder des Fehlers an sich bis zum jetzigen Zeitpunkt nicht feststellen konnten. Der Kunde erklärt sich hiermit unwiderruflich damit einverstanden, dass die ihm inhaltlich bekannten Allgemeinen Geschäftsbedingungen (AGB) der Firma LetMeRepair GmbH in der zum Zeitpunkt der Auftragserteilung gültigen Fassung gelten. Die AGB sind im Internet unter „www.LetMeRepair.com“ abrufbar und werden dem Kunden auf Anforderung auch zugesandt – auf weitere Möglichkeiten zur Kenntnisnahme verzichtet der Kunde hiermit.Gesellschaft:LetMeRepair Managed Services GmbHBetriebsstätte ObernburgIm Weidig 363785 Obernburg Geschäftsführer:Holger Krieger Sitz der Gesellschaft:Obernburg Registergericht:Amtsgericht AschaffenburgHRB 10809------------------------------------------------------------------------------------------------MY RESPONSE:------------------------------------------------------------------------------------------------From: Torben Hadberg Sent: 31. oktober 2014 17:49To: ; CustomerCare_EUSubject: Re: Erinnerung zum Kostenvoranschlag RN64685304_CE5415717 Torben_HadbergI speak Danish and english so i do not understand what you are writing. I find this whole case very disturbing. I send in my receiver for changing the HDMI board due to the fact, that it is qualified for a replacement HDMI board through the onkyo customer Care program, which i have already stated earlier. The receiver is qualified for having its HDMI board changed due to the fact that it has a faulty network chip. THIS IS VALIDATED WITH THE SERIAL NUMBER of the receiver. Why are you suddenly claiming that other parts have to be repaired?Please just change the HDMI board and ship the receiver back to me.I DO NOT WANT to pay for spareparts nor do i Want to pay for Labour or shipping....Please respond to me in english and please raise my case to your manager.This is NOT acceptable.Best regardsTorben Dalton Hadberg------------------------------------------------------------------------------------------------Then I hear nothing again….I really think that this whole case is a very unacceptable way to treat a customer….Please do something.Best RegardsTorben Dalton Hadberg

My receiver TX-NR 709 have a problem. There is no sound and icon on display/internet is gone. At fora and google the problem likes world wide. I Have a invoice at € 567, - - to repair the receiver, iam not amused.

Hello, just over 2 years ago I bought a £500 TX NR709 new from Amazon, it has had very occasional use (when we watch movies). I switched it on yesterday.....no sound, no click and no speaker symbols on screen. After a quick search on the net, it seems like a very common problem. Please help!

Hi, I own a receiver TX-NR709 and I have been having Now Initializing issue that is reported everywhere.Now I have the problem and not sound at all.Please let me know what should I do, I live in Argentina.Thank youAlejandro

After months of intermittent hdmi problems my Onkyo TX-NR709 has finally lost all sound and networking, like so many others. Will this be covered even though the machine was purchased in December 2011?

New Firmware Updates available for the following models: TX-NR929, TX-NR1010, TX-NR3010, TX-NR5010,TX-NR509, TX-NR709, TX-NR809, TX-NR1009, TX-NR3009, TX-NR5009 and PR-SC5509.Please have a look at our website for more information and download: http://www.eu.onkyo.com/en/firmware-435.html

I've emailed your support twice regarding my TX-NR709 Receiver. The first time was at least 10 days ago, and I have received no answer at all. I am from Sweden and contacted the european support, the support email was in english and contained the units serial number. I was guessing that you'd rather get this type of case using email instead of calling your support desk.Could you please get in touch with me and maybe answer my case.Regards