(WebEx) Connecting Audio

Broken Audio

If audio is not working in your WebEx session, don’t forget that you MUST connect to the audio portion of the session either through your Computer (“Call Using Computer”), or your telephone (Click “More Options”, and select “I Will Call In”).

For Telephone Access:

If you still cannot get your computer to connect to the audio, you may need to change the audio source on your computer.

Click the “Audio” tab at the top of the screen, and select “Computer Audio Settings”. This will pull up a new window that allows you to drop down choices for the speakers and microphone. Select your best option, and click “OK”.

Note: When you click the “Test” button, you should hear the WebEx jingle (a roughly 3 second series of tones) through your speakers. Speaking into your microphone will show audio levels under the Microphone pull-down menu.

If you are still having problems, please contact your support team to assist with adjusting audio on your specific device (laptop, PC, Mac, phone, tablet, etc.).