Service desk software for modern IT teams

Stay in the loop with developers

By linking Jira Service Desk with Jira Software, IT and developer teams can collaborate on one platform to fix incidents faster and push changes with confidence.

HELP CENTER & KNOWLEDGE BASE WITH CONFLUENCE

Deliver a better service experience

Customers or employees can submit requests with an easy-to-use help center and add Confluence to Jira Service Desk to get an integrated knowledge base. Machine learning intelligently recommends the right service and learns from every interaction, so answers are easy to find.

SETUP & CONFIGURATION

Get up and running instantly

No complicated contracts or expensive consultants. Get started today with preconfigured IT and customer service templates, suggested business process and automation rules, and built-in email support.

A service desk for all teams including HR, Facilities, Legal and more

Enterprise Service Management

Focus on HR, not the process

Spend more of your time doing the strategic work that will help your organization grow.

Insight into your legal requests

Stay in the know and keep track of your team's overall efficiency.

Offer a great workplace experience

Keep the workplace productivity high while on the go with Jira Service Desk for mobile.

Supercharge your service desk

Customize your service desk with over 800 compatible apps on the Atlassian Marketplace.

Growing teams

What is a service desk?

A service desk is a place for employees to ask for help, report incidents, or request new services. It can encompass everything from basic help to full fledged ITIL-compliant service management. Want to learn more about differences between a help desk, service desk, and ITSM? Visit our IT resource center.

Become an IT champion

Learn about best practices in service management, knowledge management, DevOps, and more. Jira Service Desk is flexible for big and small organizations. Adopt ITIL or simply streamline your current business processes.