Domains Help

Verifying contact information for ICANN Validation

The Registrar Accreditation Agreement (RAA) with ICANN lets us act as a registrar and sell top-level domain names (TLDs) to our customers. ICANN — the organization that manages the Domain Name System (DNS) — refreshes their RAA agreement every few years and all registrars are required to remain compliant to continually sell and manage domain names. The most recent changes require us to verify registrant and shopper contact information.

We require email address OR phone number verification if:

A new domain is registered with unverified contact information.

A domain registrant updates their shopper email address or phone number with unverified information.

We are notified or have reason to believe that a shopper's contact info is invalid.

To Verify Registrant Contact Information for ICANN Validation

If you have a contact verification banner in your domain name account, or if your website is parked, you must log in to the account (or contact us by phone) associated with your domain to verify your email address is active and accurate.

If you aren't automatically directed there, make sure to select the My Products tab:

In the Domains section, Click Manage All:

If you see an orange notification banner at the top of the page, click Resend Verification Email. If you don't see a banner with the link in the Domain Control Panel, click on the domain name with a Pending WhoIs Verification status. The domain's page will have a banner with a resend button.

To Update Your Registrant or Shopper Email Address

If you did not receive a verification email from us, you might need to update your registrant or shopper email address, depending on which one requires verification. Use the appropriate instructions to complete the update process: