They have checked the servers and found one problem, but correcting that was not the problem keeping the stats from being updated. But they were able to see the WU's being uploaded, so they are not lost. The problem has been escalated, hopefully the cause for the stats database not being updated will be identified soon.

Based on the error messages we have received, we have increased the limit on file descriptors on our server(s) in hopes that this will solve the problem.Please let me know if the problem still persists, and if so I'll continue to work on it.Very sorry for the inconvenience.

To be honest, it more looks like nobody cares about this problem. Two weeks passed but problem still not fixed and it looks like our points are lost. I think I'm not the only one who disappointed with this situation and I dont understand why we still getting an assignments to servers with problems: shut down and fix it. Its easy to break people's trust with disparagement.

ViTe wrote:To be honest, it more looks like nobody cares about this problem. Two weeks passed but problem still not fixed and it looks like our points are lost. I think I'm not the only one who disappointed with this situation and I dont understand why we still getting an assignments to servers with problems: shut down and fix it. Its easy to break people's trust with disparagement.

I agree completely. Especially as a brand new user and since roughly one third of of my WUs assignments are coming from 86nn this is really disheartening. I still want to help, but it seems there would be no shortage of WUs available, so I don't understand why these are still being assigned if there is obviously a problem with them. I'm definitely glad to hear the data is not lost because that is way more important than internet points, but let's be honest, getting internet points for your team is the "reward" for doing this for a lot of people (aside from the obvious purpose). This creates an accounting problem for points for the entire operation and this server should really be taken offline or at least stop assigning out WUs until it is fixed. You're going to lose trust and support from people who are less understanding than I am.

I'm really sorry for the delay. I've been working on this since the issue arose, as there were several errors occurring at that time.It turns out that there had been an update to the firewall ruleset for these two work servers so the points that had been earned could not be relayed to the appropriate servers.This issue has been fixed.In addition, the log of points earned during this downtime has remained intact since the WUs were successfully returned and accounted for.

tug27224 wrote:I'm really sorry for the delay. I've been working on this since the issue arose, as there were several errors occurring at that time.It turns out that there had been an update to the firewall ruleset for these two work servers so the points that had been earned could not be relayed to the appropriate servers.This issue has been fixed.In addition, the log of points earned during this downtime has remained intact since the WUs were successfully returned and accounted for.

Try and not let the negative comments get to you. I know from experience that as software/systems get more complicated so do the problems that crop up. Not to disparage bricklayers but I once had a manager who, when asked for precise time estimates, would say "We're not laying brick here". That is, sometimes it just takes what it takes.

My thanks to my very indulgent wifefolding as DarthMouse_ALL_1GD5nCZbh7gNo1SESPLT24xEd2Jsu4rTP9

Thank You for your work! I had been wondering about my erratic performance, but just chalking it up to the variations that occur when different types of WU's are assigned. Nice to see a 54WU/300K bonus show up!