Question

posted by xandor1131
5 years ago
How do I get Firefox to allow secure connections with sites I trust?

I just updated to the latest version of Firefox (18.0.1) and I find that I can no longer navigate to fully half of the sites I used to, such as Gmail and Facebook. Most of the sites I go to now don't even look right, they just display text, no UI. Even as I type this up, there's only text. I tried to use Firefox's own tool to find which plugins I had installed, and it gave me the same "This connection is untrusted" message. Most of the sites I got to allow me to make an exception, but Gmail doesn't, nor does the Firefox plugin page. I've used Firefox for years but this is the first time I've ever had an issue like this.

Check out why the site is untrusted (see the Technical details) and if this is caused by a missing intermediate certificate then see if you can install this intermediate certificate from another source.

You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.

Click the link at the bottom of the error page: "I Understand the Risks"

There is no option to bypass this message. Also, I use ESET and have already checked to make sure that the option is set to not scan SSL protocol. And this still does not tell me why Facebook and other websites that I have allowed the exception for do not display images.

This whole thing is very frustrating to me since Firefox worked perfectly prior to it being updated to version 18. And I can access all of my sites from within IE9 and Google Chrome.

For SSL communication to work properly in your browsers/email clients, it is essential that the root certificate for ESET, spol. s r.o. be added to the list of known root certificates (publishers). Therefore, the Add the root certificate to known browsers option should be enabled. Select this option to automatically add the ESET root certificate to the known browsers (e.g. Opera, Firefox). For browsers using the system certification store, the certificate is added automatically (e.g. Internet Explorer). To apply the certificate to unsupported browsers, click View Certificate > Details > Copy to File... and then manually import it into the browser.

@cor-el: There is no link at the bottom of the page that says "I understand the risks". There's just "Get me out of here" and "Technical Details". I've already done that method with several other websites and added exceptions in, so I don't know what to do.

@madperson: The option you indicated is grayed out if I have the "Do not scan SSL protocol" option enabled. It is checked, though. Also, I seriously doubt that it's my NOD32 that's causing the problem for two reasons. First, Firefox only started giving me grief after it updated to the latest version. Second, I temporarily disabled the security software and it didn't make a difference.