Gosh, it’s been a while since I posted. It’s been a nonstop quarter and I feel like I can breathe this weekend. So I thought I’d mention a few things that have been on my radar reputation-wise.First, Harris Poll RQ released their 2017 corporate reputation...

Eric Orts is a professor at Wharton and writing a book on The Moral Responsibility. I just came across a great quote in an article I read about recent automotive clean-air rules that were violated. A warning and good lesson to be reminded of. He...

Received this in my inbox this morning. Considering the bad press that I've read over the past year about J.Crew and the quality of its products, this is one way to entice people to give the clothier another look. I thought it was effective. The CEO...

Bill Gates' recommended books are definitely worth a regular peruse. I had seen it awhile back on his blog, Gates Notes, but forgot about it until today's mention in The New York Times. He explains why he likes the books he does and it is...

Pretty direct recovery strategy for the newly appointed CEO of United Continental, Oscar Munoz. He has gone on record saying that the airline has to done a pretty awful job since the United-Continental merger and he has to regain customers’ trust. He talked in his...

Like many people, I've been following the Lufthansa crisis non-stop as more information continues to surface. A recent article in Quartz on the horrific tragedy reminded me of the excellent work that comes out of Oxford Metrica, an analytics and advisory firm on reputational issues. I...

There's a new CEO in town at Target -- Brian Cornell -- and Fortune provides a glimpse of what he has been doing in his first 100 days or so. His activities are worth noting since first impressions count when CEOs take office. He is...

The title of the article says it all, "Sailing through a scandal." Rupert Murdoch and his empire have turned the corner on reputation recovery. As you recall, News Corp was engulfed in scandal over the phone-hacking of a murdered schoolgirl's voicemails. According to The Economist where I...

In an article today on the hiring of a new CEO at American Apparel, I came across this quote from someone at a consulting firm commenting on the transition and the impact on the brand reputation: “The brand is actually a fairly decent brand. It’s a retrievable...

Thought that this comment summed up reputation recovery. In an article on the whole NFL issue and the Commissioner's press conference last week, someone said: "Football is a game of inches. And that is how the NFL can restore its reputation – one hard fought...