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Cons: lovely small quiet hotel. Food and drinks are very tasty- proper wine glasses, tasty wines, proper beer and hand-made cocktails. Food has really nice variety of meats, salads, breads, vegetables and fruit. Swimming pool area is immaculate, very relaxing. Rooms are big, stylish and bed is really comfy. Hotel is right on a nice beach so you can stay near pool and just walk over to the sea. There is a train station close by and also a boat station so we travelled to Barcelona by train and Tosso del Mar by boat on days when weather was rainy - that was amazing, really recommend this - I actually preferred ten weather to be cooler for sightseeing. entertainment is low key (piano player, guitar player, singer, flamenco dancers) which we preferred as we do not like noisy animators. Spa area is great especially when the sky gets a bit cloudy - we booked it with no issue on a couple of mornings. Staff are really hospitable and quick in my mind, so not sure about reviews saying they are slow.... All in all I think - I forgot loads of things that made our stay that marvellous - but I surely recommend this hotel.

A couple of trifles: we were put on ground floor even though we made request a couple of weeks before arriving to be placed somewhere with a balcony, which was promised to us. We asked to move us a couple of times - receptionist said they will look into it but never got back. It was not noisy from the street in that room but more from upstairs neighbours, and there was no view onto sea or beach at all -I suppose though the noise would be the same in any other room. Also I would want to see more seafood on the menu/ traditional spanish foods too... and the fact you can't get any water on AI until 11 is a bit strange - not even a glass of tap water:(

Still those are just for comments for improvement. As I say we wish we booked 2 weeks and not one.

Stayed: July 2014, travelled as a couple

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Ask yfinchik about ALEGRIA Mar Mediterrania

3 Thank yfinchik

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Thank you for taking the time on sharing your comments with all of us. It is a pleasure for us to know you enjoyed your stay with us. As you have already mentioned, the hotel´s style is more of a relaxing place, therefor everything is focused on that, from the desing and decoration to the entertainment.

I do appologize for the asigned room not being on a higher floor, but sometimes it is a bit difficult to manage all rooms on high floors.

Once again, thank you for your comments. We will definetly take a closer look and try to improve our service.

Wish you a very good day and hope we have the chance to meet again in the future.

Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

We spent 2 weeks at this lovely small hotel on the beach in June.We had Room 709 with a full sea view and sun on the balcony until sundown. The hotel is spotlessly clean and the towels are changed daily and rooms cleaned the same.We have stayed in hotels all over the world but have never had the pleasure of staff so friendly and where nothing is too much trouble ,I really would like to thank the people working in the restaurant , bar ,reception and the cleaners .A special mention for Eric & Xavi in the bar , two real gentlemen nothing was too much trouble and always a friendly word and good conversation.We were all inclusive and the drinks were premium brands ,proper Bacardi ,Vodka etc.The food was good ,steak ,chops for lunch etc not burgers and hotdogs. We have children and Grandchildren of our own but can I say it was a pleasure being in a Adults only Hotel .Because the Hotel is small you tend to make friends easier and we made some good friends especially Archie & Maggie.The hotel is in the resort centre and you can easily get a train to Barcelona ,Blanes or Lloret de Mar for a day out.We are staying at the Fergus hotel in Lloret in August and if it is as good as this one Great !In case anybody was wondering Towels ,wrist bands ,wi fi are all free.I have to say that the beach is uncomfortable to walk on and the sea has a large drop off and is not good for swimming. If you want to chill out with good food ,good drinks ,good rooms and excellent staff this is the hotel for you.

Room Tip: high floor up to 10 ( eg 601-610 ,701-710) have sun all day and great sea views.
709 was a great ro...

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Stayed: June 2014, travelled as a couple

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Ask woodgreenman about ALEGRIA Mar Mediterrania

2 Thank woodgreenman

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

first of all i want to thank you for your kind comments and your shared opinions, and of course for the time taken for them. I will make sure to pass them on to all the staff, specially the guys on the bar. I am glad you liked our servicies and facilities, from the all-inclusive to the adults only, we like to be different. And anywhere you go, i am completely sure the FERGUS experience will be great.

Please let us know when you are comming back.

Kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

After reading all of the other reviews of this hotel, I find it hard to believe that my partner and I were at the same place as everyone else. We have just returned from a 4 day nightmare at this hotel, and I would not recommend it to anyone!

We chose to spend BOTH of our birthdays at this hotel after much consideration and after reading all the positive reviews. We weren't expecting a massive gesture, but perhaps a bottle of of wine to thank us for choosing to spend 2 birthdays with them would have been nice, or even just a room with actual air conditioning...But no, not even a smile or a happy birthday, even though Jet2 told them why we were visiting, and they took scans of our passports on the first day.

Aside from the horrendous Jet2 experience getting to the hotel (use First Choice if you want to visit this hotel from the UK), we arrived to find all details of our stay to be incorrect; departure date, board status, even the name against our room. After more than a 12 hour trip from the UK to get to the hotel, we also found ourselves fleeced for unexpected deposits for things we hadn't accounted for (and frankly things which we feel should have been free on an all inclusive basis), such as towels, safe and even the all inclusive wrist bands we had to wear for the duration of our stay. Then we were put into room 720, which the receptionist had to query with her manager at the time - the first warning sign - and we spent the first night of our 4 in what can only be described as a sweat box! The next morning (my birthday) we went to the reception to ask for the air conditioning to be looked at, to be told that it "might" be that day, or the next, to which we replied that we wanted to change room - we were only there for 4 nights and spent enough for the holiday that we thought it was a reasonable request. Also, we knew that a German couple had changed out of our room on the day we arrived for the same reason, as they came round to ask if they'd left bottles of ale outside on the balcony! Anyway, we were told the hotel was full and to come back 2 days later on Monday, which was the day before we were due to go home. We explained that we'd specifically come here to celebrate both of our birthdays, to which we got no sympathy whatsoever, and only after much pressure from our side another room amazingly became available. We were put in room 109, which was basically the smallest, most hideous room in the hotel, complete with leaky shower and a bathroom you had to practically walk in sideways into - something which I'm sure the staff did on purpose. By this point though we didn't really care too much - though we had to live out of our suitcases and make a towel fort in the tiny bathroom to stop the water running into the bedroom, we at least had air conditioning and a double bed! And, happily, it was right next to the door which led into the bar! If you get a good room at this hotel then great, but just a word of caution if you should encounter any problems....don't expect much help from the reception staff!

The bar staff on the other hand, were fantastic! They could not have been more helpful and happy, and considering the fact they seemed to work incredibly long shifts, they always had a smile on their faces and put the same effort into the first drink of the night as the last.

The restaurant was ok, but we chose to eat out for 2 of our 4 nights because we found it a bit fishy and a bit samey, but that was our personal preference. It depends what you are looking for in a hotel restaurant I suppose; we've been lucky to have been to much larger hotels before this which have more selection, so it just depends on your expectation. The waiting on staff were a little slow bringing the drinks and clearing tables at times, but it just depended on where you were sat. The food that we did eat there was fantastic though, and I thought they did well to put on the menus they did with the limited space available.

The pool area is lovely and in a fantastic spot right on the beach, but there aren't really that many sunbeds compared to hotel guests, so we had to set an alarm to get up to put our towels out or we wouldn't have been able to sit outside. The first day we got outside about 10.30am and there was not a sunbed or table outside to sit on!

Also a little note about Santa Susannah itself - if you are expecting a quiet little seaside town then this resort is probably a bit more vibrant than that, as there are lots of hotels and restaurants/bars nearby. This was great for us because we wanted to venture out, but might not be suitable for everyone.

I hate leaving negative reviews, and I've been to loads of different hotels and had many different experiences, but unfortunately this has to be probably the worst hotel I've ever been to. We were let down by the behaviour of the reception staff and their complete lack of customer service, and would even go as far as saying that their attitude and lack of cooperation completely ruined our birthdays and our holiday. We made the best of it while we were there, but would definitely not recommend this hotel.

Room Tip: The higher up the better the sea view! Just not 720 or 109...

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Stayed: July 2014, travelled as a couple

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Ask Vicky T about ALEGRIA Mar Mediterrania

7 Thank Vicky T

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

First of all i want to thank you for taking the time and sharing your comments and opinions with us and the tripadvisor community.

I appologize if we were not completely up to your standards, but will definitely take a good look at your comments and see what we can change and do about it.

I do want to thank you for choosing our hotel for spending these special dates, although we didnt really know about it. We do take IDs to scan them on your arrival, but this is simply for the police records. Normally we do not hesitate in doing something special when we know any of our guests is celebrating something.

About the moment of your entry to the hotel, it happens that inicially you had a room on the first floor asigned, and we decided to give you another room on the top floor, which for us is much nicer. Unfortunatelly we did have a general problem with the air conditioning that affected all the hotel and that we could finally solve.Once again, i appologize for this situation and wish we have the opportunity to make it all up to you.

Wishing you a nice day.

Sincerelly,

Gabriel B

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

I was amazed because the hotel is so pretty. And the people who worke there are the most nice people i ever met in a hotel. The pool is perfect and the distance to the beach is amazing. Cocktails were also gorgeous, i really want to go back! The beds around the hotel were also very pretty and romantic. The service was the best. The food was good but not that special. I really liked my time here and a week is way too short. The beachbar was my favorite place to be, the food there is wonderfull the people are nice and the dj is playing relaxing music all day. A real recommend for everybody. I hope to come back sooner than later, thank you!

Stayed: July 2014

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Ask Vere V about ALEGRIA Mar Mediterrania

1 Thank Vere V

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Thank you for your kind comments. We are very glad to know you had such a good time with us and enjoyed your stay so much. I will make sure to pass your comments on to all the staff.We will keep on working on improving our services so next time you come visit us, we can surprise you once more.

Kind regards from all the Fergus team.Wishing you a great day...

Sincerelly,

Gabriel B

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

This is the second year we have stayed at Mar Mediterrania and we aim to return in 2015, the hotel just gets better each time .... Thank you to Gabriel and his wonderful team for looking after us and thank you to Alejandro for his refreshingly tasty cocktails.We upgraded to a suite/all inclusive, the view from our room of the sea & pool is breathtaking. Food & Drink excellent. lots of choice...We visited Barcelona for the day, traveled by train, which is very reasonably priced and easy to use. See you next year :)

Stayed: June 2014, travelled with family

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Ask Angela B about ALEGRIA Mar Mediterrania

3 Thank Angela B

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

It was a great pleasure for all of us to see you again. I am very glad you had such a good time and could make the max of your stay. As you have noticed, we like surprising you with something new every time... and we will keep on doing so. Thank you for taking the time for sharing your comments with all of us.

Already waiting for your return.

Kind regards from everybody at Mar Mediterrania.

Sincerelly,

Gabriel B

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

We loved every moment of our stay at the Mar Mediterrania hotel and were sad to have to leave!

We arrived to a complimentary bottle of cava in our room, which after a 10 hour flight delay was very much appreciated! We then woke up to a beautiful view of the sea and pool from our balcony.

The hotel is situated on the beach, which makes a lovely setting for lazing around the pool. Like at most hotels, you need to get up early to get a sun bed as there are limited beds available.On the days we didn't manage to get a sun bed, we went to the beach where you pay a discounted rate of £3 per sun bed per day.

The hotel supplied beach towels and bath robes with a £10 deposit for each item. This service was great as you could exchange for clean,dry towels as often as you liked.

The hotel was kept really clean, and there were many special touches which made our stay even better. On my partner's birthday a bottle of cava was left in our room along with a birthday card from the hotel. I also received a red rose in the restaurant on Saturday night.

We stayed half board and enjoyed all our meals at the hotel.Although both myself and partner are vegetarians, there was always a good choice of food at breakfast and dinner.

The hotel is also only a 1hour,10minute train ride into the centre of Barcelona. The trains run daily every 30minutes from around 6am - midnight. The reception staff gave us all the information we needed to get into the city - It is definitely worth the day trip!

All in all, we had a great week.

The only negative point was the 20Euro charge for the safe for the week. (4Euros per day alternatively). This seemed an unnecessary charge.

5 stars from us - We would love to go back!

Room Tip: Ask for a room on the campsite side of the hotel as these are quieter and there are no further hotel...

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Stayed: June 2014, travelled as a couple

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Ask Katie N about ALEGRIA Mar Mediterrania

3 Thank Katie N

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

First of all, i want to thank you for your time taken in sharing you comments and opinions with all the tripadvisor community. They are very important to us and they let us know what we are doing right and wrong and tell us about our guests satisfaction.

I am glad you had such a good time and enjoyed your stay with us. We like surprising our guests, and if we find out you are celebrating a special date, well.. we celebrate..

We are looking forward to seing you again.

Kind regards from all Fergus staff.

Sincerelly,

Gabriel B

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Having read the mixed reviews before leaving, I was a little apprehensive. Fear not we had a great relaxing chilled seven night stay.The hotel is clean, staff are friendly, helpful and go the extra mile. The hotel is situated directly on the beach, no problems with loungers the room was clean and comfortable. Not having a kettle in the room was not an issue as tea/coffee is served all day in the restaurant if your all inclusive or else you purchase it for a couple of euros.

First time in adults only and it was bliss - so much more relaxing and quieter. (we have kids)

Variety and quality of food was very good, meats cooked to order, lots of salads, fresh fruit nice deserts and it changed slightly from day to day. The breakfast was usual selection of cold meats, cereals and omelettes. Chef at grill was great as were all the staff at the hotel. Possibly could add some more authentic local Spanish items to the dinner menu eg paella etc. I guess in the main they are catering for specific market and the food reflects this.

Spa is of adequate size and I like the policy of restricting the numbers of people admitted. We used it twice it has a very powerful steam room, sauna and pool/Jacuzzi.

The town is within walking distance, not much of a Spanish feel, more like a purpose built tourist strip.

We had a great time and have returned relaxed, it does what it says on the tin. We would return.PS Also lovely balcony area off the room which had chairs and seating to have evening drinks with views of the sea made good use of this space!

Room Tip: South side rooms.

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Stayed: July 2014, travelled as a couple

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Ask Rade99 about ALEGRIA Mar Mediterrania

5 Thank Rade99

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

The FERGUS Style Mar Mediterrania Hotel invites you to discover a beach hotel in Santa Susanna for adults and couples: an oasis of relax and calmness at the foot of Barcelona coast, with a privileged atmosphere. Located at the beachfront of Santa Susanna, in one of the best areas of Brava coast and Maresme coast, the FERGUS Style Mar Mediterrania Hotel stands out for its high quality standards, its modern and minimalist decoration and its exceptional services designed for you to enjoy every moment: buffet restaurant, thematic dinners, Jacuzzi, Chill Out area, cocktail lounge, Junior Suites, all inclusive... Diving in the swimming pool in front of the sea, lying under the sun in large terraces or enjoying a luxury and wellness afternoon in the exclusive spa and fitness room... The FERGUS Style Mar Mediterrania is full of proposals especially designed to the liking of our most demanding guests. An authentic luxury in the heart of Barcelona coast. Discover a fabulous hotel in Santa Susanna in the FERGUS Style Mar Mediterrania Hotel...more less

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ALEGRIA Mar Mediterrania Spain/Santa Susanna

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