Critical Information Summary for Wireless

Information About the Service

Information about the service

Description of Service

Description of Service

Our W-DSL service delivers high-speed broadband with a monthly included data allowance that runs over Nelson Bay Online's wholly wireless network infrastructure. You can choose to have the speed reduced (shaped) to 64Kbps once you used up all your included allowance or you can continue using the service at the same speed and pay excess data charges.

Mandatory Components of the Service

Mandatory Components of the Service

You will require a modem/router for this service. The monthly fee does not include the cost for a modem/router but you may purchase one from us at an additional cost. Please contact us for further information. Additionally, equipment for receiving microwave signals is required, generally with line-of-sight to the transmission equipment.

Minimum Contract Term

Minimum Contract Term

1 month

Availability of Service

Availability of Service

The service is provided via wireless microwave, the service may be effected by the terrain, weather conditions, foliage, electronic interference eg microwave ovens, Bluetooth connected devices, other wireless LAN equipment or any other electronic devices. As the service operates in the unlicensed ISM band, there is no legal protection against this interference with the exception that it is illegal to provide Internet access without a Telecommunications Licence. Hence Nelson Bay Online cannot guarantee the acceptability or continuity of the service. The service requires power at both the customers home and the transmission station to function, if access to Emergency or other numbers is required during this time it is the customers responsibility to ensure they have alternative means of making a call. While it may be possible to call Emergency numbers, the location of the caller may not be registered with the call centre and the customer may need to verify their location with emergency services in order to receive an appropriate response.

Hardware We Provide

Hardware We Provide

All hardware we provide is covered by the manufacturers' 12 month warranty. For inside use we provide Mikrotik's RB951-2n is the home wireless AP for you. It is small and compact, has five Ethernet ports and a 802.11b/g/n wireless AP with an antenna built in. Wireless chip model AR9331-AL1A Wireless standards 802.11b/g/n Dimensions 113x89x28mm Operating temperature range -20C .. +50C Max Power consumption 3W. For wireless DSL Type A, Mikrotik's SXT Lite5 is a low cost, high transmit power 5GHz outdoor wireless device. It can be used for point to point links or as a CPE for point to multipoint installations. Max Power Output 8W Operating Temperature -30C .. +80C Dimensions 140x140x56mm Wireless Standards 802.11a/n Wireless Chip Model AR9344-BC2A. For Wireless DSL Type B, Mikrotik's GrooveA 52HPn which is weatherproof, durable and ready to use. It has one 10/100 Ethernet port with PoE support and a built in wireless radio. It has software selectable 2 or 5GHz wireless mode, and high 500mW output power! GrooveA has also supports AP mode. Wireless chip model AR9342-BL1A Wireless standards 802.11a/b/g/n Dimensions 177x44x44mm, 193g Operating temperature range -30C to +70C Max Power consumption Up to 0.19A at 24V (4.56W)

Managing Your Spend

Managing Your Spend

If you are a residential customer, we will help you control your spend by providing you with notifications via email when you reach 50%, 85% and 100% of your data allowance that is included in your broadband plan. Usage notifications do not happen in realtime but are processed the following day, so there will be up to a 48 hour delay to receive the notification. When you reach your data allowance, the default settings on our plans are to not bill for excess charges but to throttle your download speed.

Activation/Setup Charge

Data Usage Charges

Data Usage Charges

There are no excess data usage charges but the excess traffic is shaped. Alternatively, you can continue using the service at the same speed and pay excess data charges which are charged at $3/GB.

Credit Card Surcharge

Credit Card Surcharge

There is a $2.00 credit card surcharge when paying accounts by credit card. There are no surcharges for direct debit payments.

Other Information

Other information relating to the service

Complaints and TIO Information

Complaints and TIO Information

We encourage you to always contact us first if you experience any problem or are unhappy. We will do our best to solve your problem during our first contact. If you wish to complain, please contact us: - by phone on 02 4984 2088 - by email feedback@nelsonbay.com - by fax 02 4984 2099. If we can't resolve your complaint, you can contact the TIO as follows: Phone: 1 800 062 058 Fax: 1 800 630 614 Online: http://www.tio.com.au/making-a-complaint The services of the TIO are free of charge.

Contact Us

Call us during business hours for any service information, support or account enquiries.

About Us

Nelson Bay Online supplies wired and wireless solutions to the Central Coast and Hunter regions for business and residential use. We also provide hotspots for businesses to supply their customers with internet.