Customer Engagement

In a study by Facebook, 56% of individuals would rather private message a business than call, and this trend is only increasing. Over the next two years, 67% of those surveyed expect to increase the number of private messages sent to businesses.

These private messages are opportunities waiting to be seized. Guests are asking vital questions that decide where they book and resolving issues before they leave negative reviews.

At The Social Station, we’ve streamlined the process of handling your customer engagement with a fully managed service. We find them – questions, reservation requests, whatever they may be – and respond to them.

Respond to Private Messages

We monitor and respond to customers who message your business directly.

Respond to Comments

We monitor and respond to customers who leave comments and mention your business across various social channels.

Fully Managed

We provide the experts, trained with years of optimal response techniques for any customer engagement situation.

Knowledge Base

We build a personalized knowledge base about your business, so answers to common questions are available to our experts without disturbing your team.

Response Collaboration

We collaborate with your team through emails that contain the full context of the social media conversation. See exactly what your customers asked.

24/7 Monitoring

We monitor all hours of the day and night, with a team staffed 7 days a week.

Ticketed Conversations

We ticket all inquiries from your customers to ensure a response. No conversation will slip through the cracks.

Unified Workflow

We offer one simple, unified workflow. No need to login to the multitude of social media websites.