BuddsBuddy Policies

Welcome to buddsbuddy.com ("Website" or " buddsbuddy.com"), an online service provided by First Care India Pvt. Ltd. This website is owned and operated by First Care India Pvt. Ltd. ('First Care IndiaPvt. Ltd.' or 'Team BuddsBuddy', 'we' or 'us'). Our registered office is located at: Adress. As such, when you become a member of the Website, you are registering with First Care IndiaPvt. Ltd.. First Care IndiaPvt. Ltd. is sensitive to your concerns about how we may use and share personal information that we collect from you through the Website or otherwise (e.g. by telephone). We recognize and respect the importance of maintaining the privacy of our visitors and members and have established this Privacy Policy Statement ("Privacy Policy") as a result. This Privacy Policy is incorporated into our Terms of Use and therefore governs your use of the Websites and/or any services offered by First Care IndiaPvt. Ltd.. By visiting the Website, and/or utilizing any services offered by First Care IndiaPvt. Ltd., you are accepting the then current practices described in the Privacy Policy.

If you have questions or complaints regarding our privacy policy or practices, please contact us at care@BuddsBuddy.com

What Information Do We Collect About Our Customers?

The information we learn from customers helps us enhance and personalize the Website and the services we offer. We gather the following types of information:

Information You Give Us: We receive and store any information you enter on our Websites or give in any other way (e.g., by telephone). This may include information you provide when you register as a member (either directly or through Facebook), engage in transactions, search, contact customer service, or participate in contests, promotions, surveys, forums, content submissions, chats, bulletin boards, discussion groups, requests for suggestions or other aspects or services offered by us. As a result, you may be supplying us with information such as your name, address, and phone numbers; and other billing information; people to whom purchases have been shipped, including addresses and phone number; names and e-mail addresses of friends and possible referrals and other people. Please note for online payments BuddsBuddy.com does not ask for or capture any information pertaining to your credit/debit cards or information about your internet banking account. All online payment transactions are done at the payment gateway site (we use more than one payment gateway). The payment gateways that we have tied up with are affiliated with established banking institutions and follow guidelines that are published and monitored by the Reserve Bank of India.

Automatic Information: We automatically receive and store certain types of information whenever you interact with us. For example, as most websites do, we use "cookies," and we obtain certain types of information when your web browser accesses the Websites. This information is compiled and analyzed on both a personal and an aggregated basis, and it may include the website's Uniform Resource Locator ("URL") that you just came from, which URL you will go to next, what browser you are using, and your Internet Protocol ("IP") address. Other examples of automatic information we may collect are purchase history, products viewed or searched for, visits to certain pages, page interaction information and the phone number you used to call us. We associate the information we store in cookies to personally identifiable information you submit while on our site.

Information Provided by Third Parties: We may obtain certain information of customers from third parties. This may include updated delivery or address information from carriers and information (including name and email addresses) of possible referrals from customers.

Do We Use Cookies?

First Care IndiaPvt. Ltd. uses small text files called "cookies" that provide non-personally identifiable information to us regarding the visitors to the Websites. In addition to the URL and IP addresses of our visitors, cookies may gather the date and time of all visits to our Websites. We may also track the pages of our Websites that users viewed during their visit, or track search terms entered on our Websites by that visitor. This helps us keep track of the number of visitors to our Websites and allows us to gauge the areas that are of the most interest to our visitors.

We use a third-party tracking service that uses cookies and other tracking technologies to track non-personally identifiable information about visitors to our site in the aggregate. This information is analyzed periodically and is used to gain a broader picture of usage patterns at our site. We may share the non-personally identifiable information gathered through use of cookies with our advertisers and/or business partners, in order to make the Websites as user-friendly as possible. Further, some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies. This privacy statement covers the use of cookies by First Care IndiaPvt. Ltd. only and does not cover the use of cookies by any advertisers.

How Do We Use the Information We Collect and Do We Share the Information We Receive?

Information about our customers is an important part of our business. Your account is with First Care IndiaPvt. Ltd., the owner and operator of the Website, and not with any individual Website, and the information collected through the Website or otherwise is used by First Care IndiaPvt. Ltd.. We use information we collect from the Websites or otherwise to communicate with you, to process your orders, to provide an enhanced and more personalized interactive shopping experience, to facilitate your transactions with our third party marketing partners and to inform you of offers and discounts. For example, you can expect to receive a welcoming email to confirm your username and password, we communicate with you in response to your inquiries, to provide the services you request and to manage your account. We also send service related announcements on occasions such as when we need to temporarily suspend our site for maintenance. We also will send you promotional emails on occasion. Generally, you may not opt-out of service related communications, which are not promotional in nature. If you do not wish to receive them, you have the option to terminate your account. However, you can opt-out of direct promotional communications from the Website by following the unsubscribe instructions within each communication from that Website, or by emailing us at care@BuddsBuddy.com. We share customer information with third parties only as follows:

Remarketing: We use remarketing with Google Analytics to advertise online. Third party vendors including Google show our ads across the internet based on your browsing history on our website. We along with our vendors (including Google) use first-party cookies (like Google Analytics cookie) and third part cookie (like DoubleClick cookie) to optimize and serve ads based on your past visit on our website. The information collected and shared for this purpose is stricktly non-personally identifiable. Please click here if you wish to opt out of remarketing.

Third Party Service Providers: We may employ other companies and individuals to perform functions on our behalf, including fulfillment, delivery, analysis of data, marketing assistance, the processing of credit card payments, and customer service. They have access to personal information needed to perform their functions, but they are not to use it for other purposes.

Promotional Offers: We periodically provide our customers with information about third party products and services we believe will be of interest to you and with opportunities to participate in offers and/or promotions on behalf of other businesses. Your participation in these events may require us to share data with such a business. If you do not want to receive such information or offers, on behalf of third parties or otherwise, please opt-out during registration, email us later at care@BuddsBuddy.com or follow the unsubscribe instructions within each communication.

Businesses on BuddsBuddy.com: We may work closely with other businesses (that we don't own or control) that sell products or services on the Website. In some cases, these businesses may operate stores or websites that sell products or services to you directly. In other cases, we operate stores, provide services, or sell product lines jointly with these businesses. We share customer information related to those transactions with that third party.

Other Third Parties/Select Partners: From time to time, we might establish a business relationship with other persons or entities who we believe are trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. These are known as our Select Partners. In such cases, we might share and cross-reference information, including personal information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you. We may also combine your personal information with publicly available information and information we receive from or cross-reference with our Select Partners a nd others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and services that may be of interest to you, and for further promotional purposes.

Referrer/Referees: If you choose to use our referral service to tell a friend or someone else about our site, we will ask you for your friend's or that person's name and email address. We will automatically send your friend or that person email inviting him or her to visit the site. Your friend may contact us at care@BuddsBuddy.com to request that we remove this information from our database.

Reviews/Share This/Testimonials: If you review a product on our site, your review may be posted on one of our Websites as well as on a partners' network site that shares reviews with other shopping communities. When you use "ShareThis" to post to social networking sites or to tell your friends about our site, the information is collected by a third party site to facilitate your postings. "ShareThis" allows you to enter your friend's email address and/or import email contacts from various email service providers. Once the email addresses are imported, you must manually click on each email address you wish to send a communication to. Please note that these third party sites' privacy policies govern the collection and use of the information collected on those sites. You should be aware that any personally identifiable information you submit can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. When seeking or receiving customer testimonials or feedback, we disclose that we may post their first name along with all or a portion of their testimonial on the Websites unless they inform us otherwise by following the instructions we provide.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at care@BuddsBuddy.com or call us at 080-60004040 (7AM - 11PM)

Shipping Policy

We are committed to delivering your order accurately, in good condition, and always on time.

Based on the nature of the products that we have, we have designed a multi tiered shipping policy that is designed exclusively in your best interests.

For Metros

All products will reach you within a time span of 3 to 12 days. For certain remote geographies the time for deliveries may exceed 12 days.

Note:

The above time lines do not apply for custom orders, special orders or pre-order bookings. The time line for each of these will be individually mentioned in the product description.

If you require any assistance in understanding our Shipping policy please do not hesitate to all our customer care numbers.

Please note our shipping policy as follows:

We currently deliver to more than 5000 cities across India.

Currently, each order may be shipped only to a single destination address. If you would like to ship products to different addresses, you will need to place multiple orders.

We make our best efforts to ship each item in your order within 3 working days of the order. However in some cases, we may take longer, up to 7 working days, to ship the order as we may have to procure it from some other stores or our suppliers. In the unlikely event that we are not able to ship your order completely within 7 days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about he same. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment.

Certain ODA locations which are difficult to reach, the delivery time is more than 12 days. Please contact our call center for details.

We ship on all week days (Monday to Saturday), excluding public holidays

To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.

While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

If you believe that the product is not in good condition or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call us on 080- 60004040 (7AM - 11PM) (Intl. Customers: +91 9379300300) or mail us at care@BuddsBuddy.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

For our valuable customers in the list of stastes below you are required to submit a form which is mandatory according to the state government rules for any shipments coming in from other states. Our customer service personnel will get in touch with you regarding this.

*Shipping Charges

BuddsBuddy charges Rs. 50 as a convenience charge for all orders below Rs. 500. This helps us service our customers better.

Check Cash on Delivery Availability for Pin Code

Check whether Cash on Delivery payment option is available on your Pin Code

Terms & Conditions

Introduction

Welcome to BuddsBuddy.com ("Website" or "BuddsBuddy.com"), a online service provided by First Care India Pvt. Ltd. This website is owned and operated by First Care India Pvt. Ltd. ('First Care India Pvt. Ltd.' or 'Team BuddsBuddy', 'we' or 'us'). Our registered office is located at: First Care Tower, Pandurang Budkar Marg, Worli, Mumbai - 400018, Maharashtra. In using the BuddsBuddy.com service, of First Care India Pvt. Ltd. you are deemed to have accepted the Terms and Conditions of the agreement listed below or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms till the time you access this website. If you have any queries about these terms & conditions or have any comments or complaints on or about the website, please email us at care@BuddsBuddy.com or call us on 080- 60004040 (7AM to 11PM IST)

We reserve the right to change these terms & conditions from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible.

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to First Care India Pvt. Ltd.. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of First Care India Pvt. Ltd.. You may not modify, distribute or re-post something on this website for any purpose.

Accuracy of content and invitation to offer

Team BuddsBuddy has taken every precaution in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. All prices are displayed inclusive of VAT. Services however are listed exclusively of service tax as rules for service tax vary with different services. Packaging may vary from that shown. The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. To the extent permitted by applicable law, Team BuddsBuddy disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Team BuddsBuddy shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website

All products/services and information displayed on BuddsBuddy.com ("Website" or "BuddsBuddy.com") constitute an invitation to offer. Your order for purchase constitutes your offer which shall be subject to the terms and conditions as listed herein. BuddsBuddy.com reserves the right to accept or reject your offer in part or in full. Our acceptance of your order will take place upon dispatch of the product(s) ordered. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by BuddsBuddy.com and the balance would continue to be on offer to BuddsBuddy.com andBuddsBuddy.com reserves the right to accept or reject such balance order. No act or omission of BuddsBuddy.com prior to the actual dispatch of the product (s) ordered will constitute acceptance of your offer. If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm dispatch and therefore acceptance of the order.

To provide true, accurate, current and complete information about yourself as prompted by the BuddsBuddy.com registration form or the guest details form (such information being the "Registration Data").

To maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if BuddsBuddy.com has reasonable grounds to suspect that such information is untrue, inaccurate, and not current or not in accordance with the User Agreement,BuddsBuddy.com has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Website.

That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred byBuddsBuddy.com for redelivery shall be claimed from you and you shall pay such cost.

That you will use the services provided by BuddsBuddy.com, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Website and transacting on the Website

You will provide authentic and true information in all instances where such information is requested of you. BuddsBuddy.com reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), BuddsBuddy.com has the right in its sole discretion to reject the registration and debar you from using the Services of BuddsBuddy.com and or other affiliated websites without prior intimation whatsoever.

That you are accessing the services available on this Website and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Website

That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale and invitation of offer included in the item's description.

Any refund against a return request made to BuddsBuddy.com customer support, and collected by courier from the delivery address where the item was originally delivered, shall be processed only upon receipt of the merchandise in unused condition, along with the original sales invoice.After the merchandise is received by BuddsBuddy.com, and subject to verification of the purchase and condition of merchandise we shall process a refund/exchange within 5 working days of receipt of the merchandise.

Refunds of payments charged to the Cardholder's credit / debit card will only be credited back to the Cardholder's credit / debit card account, which was used to pay for the original order. Please note that we shall not be responsible for any delays in credit to the Cardholder's credit / debit card account as that is managed by the Cardholder's issuing bank.All items can only be returned through courier collection process

Accessing data not intended for you or logging onto a server or an account which you are not authorized to access; Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;Attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Website, overloading, 'flooding,' 'spamming', 'mail bombing' or 'crashing;'

Sending unsolicited email, including promotions and/or advertising of products or services; or Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting.

Eligibility to Use

Use of the Website is available only to persons who can form legally binding contracts under applicable law. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Website. If your age is below 18 years you are prohibited to use/purchase/contract from/with this website. Such persons are also prohibited from purchasing any material which is for adult consumption the sale or purchase of which to/by minors are strictly prohibited. BuddsBuddy.com reserves the right to terminate your membership and refuse to provide you with access to the website if BuddsBuddy.com discovers that you are under the age of 18 years. The website is not available to persons whose membership has been suspended or terminated by BuddsBuddy.com for any reason whatsoever. If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement. Unless otherwise specified, the materials on this website are directed solely at those who access this web from India. BuddsBuddy.com makes no representation that any products or services referred to in the materials on this web are appropriate for use, or available outside India. Those who choose to access this website from outside India are responsible for compliance with local laws if and to the extent local laws are applicable. BuddsBuddy.com will deliver the products only within India and will not be liable for any claims relating to any products ordered from outside India. Some Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if BuddsBuddy.com receives a order from such states or to be delivered to such states (to see a list please refer our shipping policy) under such circumstances BuddsBuddy.com retains the right to accept or reject the order.

Those who choose to access this website from Indian states which restrict such use are responsible for compliance with local laws if and to the extent local state laws are applicable. BuddsBuddy.com will deliver the products only within states having open import policy and will not be liable for any claims relating to any products ordered from restricted states.

Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of BuddsBuddy.com you agree to be bound by the Terms and Conditions.

Account and Registration Obligations

Your Information is defined as any information you provide to us in the registration, buying or listing process, in the feedback area or through any e-mail feature or a written letter or form mailed or submitted to any of our stores and offices. We will protect your Information in accordance with our Privacy Policy. If you use the Website, you are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Team BuddsBuddy shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password or suspect any unauthorised use of your password you should notify us by contacting us immediately through the address provided in the beginning of this agreement. If BuddsBuddy.com has reason to believe that there is likely to be a breach of security or misuse of the BuddsBuddy.com Website, we may require you to change your password or we may suspend your account without any liability to BuddsBuddy.com.

BuddsBuddy.com does not want to receive confidential, proprietary or trade secret information through this Website (excluding information related to any order you submit). Please note that any information, materials, suggestions, ideas or comments sent to BuddsBuddy.com will be deemed non-confidential. By submitting any such information, you are grantingBuddsBuddy.com an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever. However, we will not use your name in connection with any such materials, information, suggestions, and ideas or comments unless we first obtain your permission or otherwise are required by law to do so.

Terms & Conditions

Our aim at BuddsBuddy.com is to ensure that our customer is completely satisfied. If you are not 100% satisfied with your purchase we will gladly accept the return of packages within 30days of the sale date and will issue a full refund minus the shipping charges. All we ask that the product be returned unused and in the same condition as you received it, in its original box and packaging. BuddsBuddy reserves the right to reject any return request if the product package is opened or the product looks used.

There are some products that we cannot take back if the company seal while packaging has been opened. This is for hygiene reasons. Example - inner wear, breast pumps, nipples or teats, baby food etc.

In case the product received is the incorrect product

In this case we would refund 100% of the product cost if intimated immediately or within 7 days on receipt of the product. We urge you not to accept a product in this case. We will also bear the return shipping for any incorrect product delivered.

Return method & payment

We urge our customers not to accept an incorrect product, we will also bear the return shipping for any incorrect product delivered.

For all other products, we will refund 100% of the product cost in case the customer has availed our free shipping facility. In case the customer has not availed the free shipping facility, the actual shipping charge will be deducted and the rest of the product cost will be refunded to the customer.

For all refunds we will refund the amount to same mode of payment as used during checkout. Refunds for cash on delivery will be made via online transfer of funds to the customers bank account.

The refund will be happen within 14 days of receipt and inspection of the goods

Cancellations

If the customer chooses to cancel the order before the product is shipped, he will be entitled to a 100% refund. Incase the product is shipped then the policy as mentioned above will be applicable.

Please contact us on care@BuddsBuddy.com or speak with customer care on 080- 60004040 (7AM - 11PM) for any doubts and concerns.

Returns & Cancellations Policy

Our aim at BuddsBuddy.com is to ensure that our customer is completely satisfied. If you are not 100% satisfied with your purchase we will gladly accept the return of packages within 30days of the sale date and will issue a full refund minus the shipping charges. All we ask that the product be returned unused and in the same condition as you received it, in its original box and packaging. BuddsBuddy reserves the right to reject any return request if the product package is opened or the product looks used.

There are some products that we cannot take back if the company seal while packaging has been opened. This is for hygiene reasons. Example - inner wear, breast pumps, nipples or teats, baby food etc.

In case the product received is the incorrect product

In this case we would refund 100% of the product cost if intimated immediately or within 7 days on receipt of the product. We urge you not to accept a product in this case. We will also bear the return shipping for any incorrect product delivered.

Return method & payment

We urge our customers not to accept an incorrect product, we will also bear the return shipping for any incorrect product delivered.

For all other products, we will refund 100% of the product cost in case the customer has availed our free shipping facility. In case the customer has not availed the free shipping facility, the actual shipping charge will be deducted and the rest of the product cost will be refunded to the customer.

For all refunds we will refund the amount to same mode of payment as used during checkout. Refunds for cash on delivery will be made via online transfer of funds to the customers bank account.

The refund will be happen within 14 days of receipt and inspection of the goods

Cancellations

If the customer chooses to cancel the order before the product is shipped, he will be entitled to a 100% refund. Incase the product is shipped then the policy as mentioned above will be applicable.

Please contact us on care@BuddsBuddy.com or speak with customer care on 080- 60004040 (7AM - 11PM) for any doubts and concerns.