Terms & privacy policy

Vakay Travel Group LTD is a holiday destination search engine which allows users to view destinations available based on their budget and travel dates, when a user has selected their chosen holiday destination Vakay Travel Group LTD displays holiday package options from selected third party suppliers. This information may include hotel name, rating, board basis and departure airport.

1. Scope of Service

1.1. These terms and conditions are subject to occasional changes and apply to all of our services that are directly or indirectly provided (i.e. via third parties) via the internet, on mobile devices or by email.

1.2. By using our website, you confirm that you have read, understood and agree to these terms and conditions, and our privacy policy which includes the use of cookies.

2. Services and Contract

2.1. On the Vakay Travel Group LTD website, you have the ability to view third party package holidays via the Vakay Travel Group LTD search engine.

2.2. At no point is the user making a package holiday booking on the Vakay Travel Group LTD website or directly or indirectly with Vakay Travel Group LTD. Upon clicking the ‘Book Now’ button users will be redirected to a third party website.

By making a booking on the website of the third party, users agree to be bound by the terms and conditions of that booking site. These terms and conditions can be viewed on the website of the third party.

Once a booking is made on the website of a third party, a contract is concluded between the booking site and the user, and therefore no contract is concluded between the user and Vakay Travel Group LTD .

2.3. This agreement is not affected by any other agreements between the package holiday provider and users.

3. Privacy, Email Advertisements

3.1. The protection of personal data provided by the user is of the highest priority for Vakay Travel Group LTD. As such, Vakay Travel Group LTD makes every effort to ensure compliance with data protection. For more information, please refer to our privacy policy below.

3.2. Vakay Travel Group LTD collects, processes and uses your personal data (hereafter “data”) only if we have obtained your consent or a statutory provision allows for the collection, processing or use of your data.

3.3. Vakay Travel Group LTD will only raise, process and use data necessary for the provision of the services rendered by Latetrip, for the use and operation of the website and the services offered. At no point during the provision of services rendered by Vakay Travel Group LTD will the user be asked to provided payment details in the form of credit card information. If a user receives an unsolicited request for payment details from the Vakay Travel Group LTD brand they should report it to Vakay Travel Group LTD immediately.

3.4. If the user has agreed to receive information about Vakay Travel Group LTD whilst using Vakay Travel Group LTD.’s services, the user will receive periodic product information. The consent may be revoked at any time by written communication or by email to info@vakay.co.uk

4. Liability

4.1. Vakay Travel Group LTD is not liable for the accuracy, quality, completeness, reliability or credibility of content provided by third party booking sites. In particular, there is no advice or information from Vakay Travel Group LTD regarding the selection of accommodations or flights.

4.2. All agreements that arise through this service are between the Vakay Travel Group LTD user and the respective external contracting booking site. In particular, Vakay Travel Group LTD does not act as organiser or travel agency at any time. The terms and conditions of the respective organiser or travel agency apply exclusively, especially regarding the right to cancel and to withdraw. The contact for the processing of bookings and payments, as well as questions about the contract, is the respective contracting booking site. Vakay Travel Group LTD remains uninvolved in such contractual arrangements, agreements and claims between the Vakay Travel Group LTD user and the respective external contracting booking site.

4.3. Vakay Travel Group LTD does not verify the accuracy of content uploaded by booking sites, this content is provided by booking sites for publication on our website with reference to the respective package holiday. Vakay Travel Group LTD has no influence on this information (in particular images, star rating, board basis etc.).

4.4. In particular, hyper links, information about holiday packages or providers and the like are provided by booking sites and do not represent recommendations or information from Vakay Travel Group LTD. For technical reasons, no updating of the prices we receive from booking sites are done in real time. Therefore it is possible that the price that appears on the booking site does not correspond to the price specified on the Vakay Travel Group LTD site. Vakay Travel Group LTD does not guarantee the accuracy of information, in particular prices and availability.

4.5. Vakay Travel Group LTD makes every effort to ensure it does not display holiday destinations that it considers to be unsafe for travel, ultimately however the decision to travel to any destination is that of the user alone. Vakay Travel Group LTD cannot be held liable for any act of terrorism, political unrest or natural disaster that occurs whist a Vakay Travel Group LTD user is in destination. Vakay Travel Group LTD strongly recommends that prior to travel users always check the status of their chosen destination with the British Home Office https://www.gov.uk/foreign-travel-advice

4.6. Vakay Travel Group LTD is not liable for technical malfunctions for which the cause is not within Vakay Travel Group LTD’s sphere of responsibility or for damages caused by force majeure. Vakay Travel Group LTD does not guarantee uninterrupted availability of data and may perform technical maintenance during a freely chosen time period.

5. Changes to the Terms and Conditions

The current terms and conditions when using Vakay Travel Group LTD apply. Users may download and print the current terms and conditions on their own computer system.

6. Applicable Law

Irrespective of the country from which you access or use the Vakay Travel Group LTD services and/or Vakay Travel Group LTD platforms, to the extent permitted by law these terms and your use of the Vakay Travel Group LTD services and/or Vakay Travel Group LTD platforms shall be governed in accordance with the laws of England and Wales and you are deemed to have submitted to the non-exclusive jurisdiction of the courts of England and Wales to resolve any disputes which may arise hereunder

Privacy policy

This policy (together with our Terms & Conditions and Cookie Policy) sets out the basis on which any personally identifiable information and data (“Personal Data”) we collect from you, or that you provide to us, will be processed by us. This policy applies to our website, email communications and any other services operated by us (the “Vakay Travel Group LTD services”).

Vakay Travel Group LTD is committed to protecting and respecting your privacy and we make it our highest priority to safeguard the confidentiality of any and all personal details you provide to us. As a visitor or user of the Vakay Travel Group LTD services you have the right to know and understand our information privacy practices before providing us with any of your personal details.

By using the Vakay Travel Group LTD services you are deemed to consent to our use of your Personal Data in accordance with this policy.

The Vakay Travel Group LTD services are not intended for children under 13 years of age, and no one under the age of 13 may provide any information to, on or via the Vakay Travel Group LTD services. We do not knowingly collect Personal Data from children under 13, and if we learn that we have collected or received Personal Data from a child under 13, we will delete that information.

It is our policy to post any changes we make to our privacy policy on this page, which we recommend that you visit on a regular basis to check for any changes.

What type of information do we collect?

We collect information provided by you, such as name, email address, travel budget and travel dates where you sign-up or make use of any of our services. Vakay Travel Group LTD will never request personal information for the purposes of booking or travel, such as passport number or credit card details. If a user receives an unsolicited request for this information from the Vakay Travel Group LTD brand, it should be reported to Vakay Travel Group LTD immediately.

We automatically collect certain information passively as a result of your use of the Vakay Travel Group LTD services. This information is linked to the device you use to access the Vakay Travel Group LTD services and includes your IP address, operating system, browser type, referring URLs, page views, access times and your geographical location.

We also collect information provided to us when you connect to the Vakay Travel Group LTD services from a third party application, social networking site (such as Facebook or Twitter) or other website (such as a promotion partner).

Use of information

We will use the information we hold about you in the following ways:

to enable you to access and use the services you select to receive;

to optimise the Vakay Travel Group LTD services and personalise your visits by displaying destinations relevant to your search criteria;

for system administration purposes;

to analyse user behaviour and trends in order to improve and understand how people use our services;

to generate aggregated sets of non-personally identifiable information in order to inform business decisions and to power elements of some of the Vakay Travel Group LTD services;

to contact you:

where you have requested that we do so or to respond to communications you have sent us;

where it is necessary to notify you about changes or updates to our services;

to send newsletters you have subscribed to, including to your mobile device;

where you have opted-in or as permitted by law, to send you marketing emails from a Vakay Travel Group LTD address regarding our services or those of our partners. You can opt-out of receiving such emails by clicking the unsubscribe link contained at the bottom of them.

Disclosure of your information

We will never sell your Personal Data to third parties, though we may on occasion share or provide your Personal Data to third parties in accordance with this policy or where we are required to do so by law. We may also disclose your Personal Data if necessary to prevent, detect or prosecute illegal or suspected illegal activities or to prevent other damage or in response to a legal action or to enforce our rights and claims.

We may share your information with select third parties to process your information on our behalf or where necessary in order to deliver the service you have requested. For example, we may disclose your email address to trusted third party companies along with other data collected by us to help identify trends and to tailor the Vakay Travel Group LTD services and any communications we send to you.

We require these third parties (some of which may be based outside of the EEA) to comply strictly with our instructions and we require that they do not use your Personal Data for their own business purposes, unless you have explicitly consented to the use of your Personal Data in this way. Any third parties who access your data in the course of providing services on our behalf are subject to strict contractual restrictions to ensure that your data is protected, and only processed in compliance with applicable data protection/privacy legislation. We may also independently audit these service providers to ensure that they meet our standards.

Where we run a promotion in conjunction with a third party we may occasionally agree to share the email addresses of participants with the partner running the competition. Where this is the case, it will be clearly stated in the terms of the promotion and you will be asked whether you consent to the use of your data in that way at the point of entry. We have no responsibility for subsequent use or distribution of email addresses by our partners.

Where we direct you to websites of third party holiday package providers for you to make bookings, we may use your Personal Data to auto-fill selected details within the third party companies website in order to make the booking process easier and more efficient for you.

In addition, we may also disclose your Personal Data where necessary in order to enforce our Terms of Service or other agreements, or to a prospective buyer and the ultimate buyer in the event that Vakay Travel Group LTD itself (or part of our business) is sold.

We may also share anonymous aggregated usage information with others.

Data Storage

All Personal Data you provide to us is stored on secure Amazon servers. Amazon ensures that adequate technical and organisational measures are in place to protect the security of your Personal Data. We limit access to your Personal Data to employees who we believe have a legitimate need to come into contact with that information in order to fulfil their role and provide products or services to you.

Unfortunately, the transmission of information via the internet can never be completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your data transmitted to our websites or other Vakay Travel Group LTD services; any transmission is at your own risk. Once we have received your Personal Data, we will use strict procedures and security features to try to prevent unauthorised access.

Cookies and tracking tools

We use cookies and tracking tools to collect aggregated usage and demographic information about our users over time. For example, we use Google Analytics to help us analyse the use of the Vakay Travel Group LTD services and to understand the effectiveness of our marketing activities. You can find out more about how we use cookies by reading our Cookies Policy below.

Third party websites

The Vakay Travel Group LTD services contain links to third party websites. Please be aware that we are not responsible for the privacy practices of such third party websites. When you leave or otherwise cease using the Vakay Travel Group LTD services, we encourage you to read the privacy statements/policies of each and every third party website that collects personal data from you.

In order to provide you with a useful social experience when using Latetrip services, we may give you the option to export information to third party applications and websites, including social networking sites such as Facebook or Twitter. When exporting such information you may be disclosing your information to the individuals or organisations responsible for operating and maintaining such third party applications and sites and that your information may be accessible by others visiting or using those applications or sites. We do not own or operate the applications or websites that you connect with and you should review the privacy policies of such websites to make sure you are comfortable with the ways in which they use the information you share with them.

Accessing your Personal Data

In accordance with applicable law, you have the right to find out what Personal Data we hold about you at any time. Where you wish to make such a request, please submit it in writing to Vakay Travel Group LTD , 11 Perry Way, Lightwater, Surrey, GU18 5LB marked for the attention of ‘General Counsel’.

You have the right to ask us not to process your Personal Data for marketing purposes. You can exercise this right by checking certain boxes on the forms we use to collect your data or by contacting us at any time. You can also opt-out of receiving any marketing emails by clicking the unsubscribe link contained at the bottom of such emails.

Contacting Us

If you have any questions about this policy, please contact us by email at info@vakay.co.uk marked for the attention of the Vakay Travel Group LTD Legal Team.

Cookie policy

When you visit Vakay Travel Group LTD or make use of our services you automatically receive one or more cookies. The primary purpose for our use of cookies is to ensure the optimal delivery of our services. In addition, we use third party cookies for statistics and to analyse user behaviour. This policy explains in more detail the purposes for which we use them and how you can block and remove such cookies.

What is a cookie?

A cookie is a small file, typically of letters and numbers, downloaded on to a device when the user accesses certain websites. Cookies are then sent back to originating website on each subsequent visit. Cookies are useful because they allow a website to recognise a user’s web browser or device.

Blocking and removing cookies

Your browser may give you the ability to block or delete cookies should you wish to do so. Please see the ‘Help’ menu in your browser for further information. Please note that blocking all cookies will have a negative impact upon the usability of many websites, including our own. We therefore recommend that you permit the use of cookies when using our websites.

Our use of cookies

Cookies on our websites may be set by us, by third parties under contract with us, or by independent third parties such as advertisers.

Our site makes use of both ‘session’ and ‘persistent’ cookies. ‘Session’ cookies remember information from page to page for filtering and completing searches before being removed when you end your session. ‘Persistent’ cookies enable our websites to recognise you when you make return visits to us,and remain stored on your computer until deleted, or until they reach a specified expiry date. Persistent cookies placed on your computer as a result of your use of our websites will never be stored for longer than 2 years from the date of your last visit.