If you see it for "Resolved IP (www)" field, then this means your domain is missing a "www" record and you should add it at your registrar.

If you are using private nameservers then please click on "Actions" -> "Reset DNS Zone" to rebuild your DNS zone.

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If you are using a service like Cloudflare which will proxy your website through their servers, please let us know so we can add their nameservers to our detection list.

]]>If you just added your domain and you see [Pending] on the status field, you may ignore it.

It's an indicator for our site checker which means that we have not checked your website yet. Our site checker will process your website within 1h.

]]>By default, we block all XML-RPC requests. That's because most people don't need it and don't use it, but bad bots, hackers, and others like to use Wordpress XML-RPC protocol.

This blocking happens at the network level, and those requests will never reach the cPanel server. That's why you cannot allow access to xmlrpc.php in your .htaccess file.

To allow your requests through the network, you must whitelist your IPs. You can do it by visiting your profile by clicking on "Profile" in the sidebar and then "Profile" tab.

]]>We disabled PHP's mail() function for security reasons. In order to send email with your script, you must use an external SMTP service like Gmail, Hotmail, Zoho, etc.

Most popular CMS software can install plugins that allow you to use SMTP instead of PHP mail. Outgoing SMTP traffic is allowed through 587 port.

]]>There are many reasons why your website might not load. Here are few of them:

1. Your DNS haven't been updated

It can take up to 24 hours for most DNS providers. Sometimes it takes more time for some DNS providers/registrars to update your DNS entries or nameservers. A great tool to check if your DNS has been updated or not is http://intodns.com

2. Your A entry is wrong

1) If you are using private nameservers, click on "Actions" -> "Edit DNS" to see your DNS zone hosted with us. Make sure your A entries are set up correctly.

2) If you are using registrar's DNS or DNS providers, make sure your A/CNAME (for www or other subdomains) is set up correctly

3. Your nameservers/A entry's IP has a typo

Sometimes it might happen that you have a typo in the IP you inserted to your registrar or DNS host. Make sure your IP matches the IP you used for your domain in our dashboard.

4. I just added my domain and it doesn't work or it shows my old site

If you have accessed your domain before adding it to the network, there's a chance that your computer's/browser's cache is still using the old IP. Try connecting to your domain from another PC or web browser.

5. Ping your IP

It's possible that your IP is offline. Try pinging it and see if it answers. If it doesn't answer (times out) then the IP is offline and requires us to activate it. If it's offline, please open a support ticket as soon as possible so we can fix it for you.

6. If nothing works, contact us

You can always contact our support team who will tell you exactly what's wrong and will help you to solve it.

]]>By default, 410 Gone is defined like this:

The HTTP 410 Gone client error response code indicates that access to the target resource is no longer available at the origin server and that this condition is likely to be permanent.

In our network, 410 Gone means that your domain has not been routed and our routing nodes do not know where to send your domain's traffic.

If you just added your domain and see this message, do not worry about and wait a bit. It should take max 5 minutes for it to get updated.

]]>500 error means "Internal Server Error" and you can read more about it here:

When you see this error then it comes from cPanel. There can be many reasons like:

Your .htaccess configuration is incorrect

Your PHP script is broken

To debug the issue, look for "error_log" file that you can find in the File Manager under your files. Most of the times it appears in the root folder of your domain, but it can occur in other folders as well.