...they returned our always-new-smelling car stinking of cigarette smoke, and we're not happy about that.

Otherwise, this visit was fine. I was greeted enthusiastically by John Nicastro, the owner, who went out of his way to express his gratitude for the business. Even though the shop was busy, they handled our work efficiently.

This visit was prompted by a Check Engine eruption of dashboard lights that was traced to a failed air/fuel ratio sensor. The replacement part (Denso 234-9050) was billed at $284.40 and replaced at the cost of a full hour's service (in addition to the diagnostic time); both costs seem too high for this part/service. The part can be bought for $115 on Amazon, and while I fully expect a part like this to cost more from a local source, delivered on demand, a 2.5x increase seems excessive.

This call also included a 60,000 mile service and rebuilding the brakes, both of which were completed well and at a reasonable cost.

Vehicle:
Lexus ES 350

Service Date:
11/30/2016

Review Created:
12/01/2016 12:06 PM

John N. at Elmer's Brighton Garage responded on 12/06/2016

Thank you for your prompt review,this helps deal with situations as they arise . Chris on the front desk has personally called and apologized for lapse in protocol that allowed your van to leave with Any odor. This has been dealt with at a shop meeting . Pricing betwee internet & local suppliers was also discussed. Once again thank you for your input ! C.

We use Elmers for both of our Priuses and love them. We are always treated kindly, very timely (almost always next day service--pretty remarkable), and, we think, very fairly. In addition, I never feel talked down to or condescended to, which I have felt at other garages. Highly, highly recommend them!

It feels so good to have a mechanic who will be straightforward with you and give you good advice, especially when looking for a new (used) car, always a stressful prospect for a guy like me who knows little to nothing about cars. I trust your recommendations thoroughly and you are generous with your time, squeezing me in on busy days like yesterday. It means the world to me!

Vehicle:
Nissan Versa

Service Date:
11/04/2016

Review Created:
11/05/2016 08:18 AM

John N. at Elmer's Brighton Garage responded on 11/08/2016

Always happy to help "declutter" car problems . The staff enjoys sifting out vehicles that would be a poor fit for you. thank you for the positive review !