Bookstore Support

ORDERING ACCESS CODE CARDS

Access Code Purchases for Non-Cengage Course Materials

If you are a bookstore interested in purchasing access code cards for a class that is not using a Cengage textbook, please complete and submit our Bookstore Order Form for a price quote on access card orders. As of April 1, 2018, we can only process orders with even quantities. Please note that prices are subject to change between the time that quotes are issued and the order is placed.

We are available Monday through Friday from 8 a.m. to 5 p.m. ET to respond to order form requests and answer questions. We ship Priority Mail unless a customer requests and pays for expedited shipping.

Access Code Purchases for Cengage Course Materials

If you need access code cards for a class using a Cengage textbook (including Brooks/Cole, Houghton-Mifflin, and Wadsworth), you must order the codes directly from Cengage.

Returns

Cards are eligible for a complete refund as long as they are unopened and returned within 1 year of the original invoice date. Returned cards must include our completed form or your own documentation with the following information:

School name

Bookstore name

Contact name

Email address

Address to send refund

Six digit WebAssign invoice number

WebAssign invoice date

Quantity being returned

Dollar amount per card

Total refund amount

ISBN number

Description/title of card

Chargeback number

Reason for return

You will receive a check with your refund within 45 days of receipt of return.
Send all returns to:
WebAssign/Cengage
C/O Kerri Hurst
10650 Toebben Drive
Independence, KY 41095