ArcheAge Team Letter

November 2, 2018

All,

We apologize for the drastically reduced posting of our blogs and on our forums over the last two weeks. We needed to be certain that we have a clear path forward and had to resist the temptation of posting half-formed information. We’re at a better spot now and have answers to share with you.

You’ve probably read the Message from Jake Song and know that stabilizing the live service is our immediate focus. The team continues to transfer all previous game functions provided by Trion Worlds to the Gamigo infrastructure. The core ArcheAge production team remains in place under Gamigo including Khrolan, Socke, Applegod, Tinen, and even Clownie.

The Relics of Hiram, 5.0 Update will be delivered to the Public Test Server today, November 2nd, and will be available for play at 4pm PDT. It’ll remain on PTS for 11 days, becoming available for live servers on November 13th, 2018, updating first in Europe and then in North America. Patch notes will be posted on the PTS forums when the 5.0 build is initially accessible. Regretfully, the Halloween event some players were looking forward to was part of the pre-5.0 build and that means it won’t be available for play this year.

We know there are concerns about customer support tickets that were opened during the last two weeks. Knowledge is being transferred to the new Customer Service team and we will begin providing 1:1 support as soon as we can. The Community Management team at Gamigo will be joining us on the forums and our new English, French, and German speaking moderators will introduce themselves!

The team is planning to deliver a new variation of the Homecoming Warrior Package to all accounts at the release of the 5.0 update. The other 3 compensation packages intended to be delivered as a result of the recent Legacy Server Evolutions will also be granted after the update occurs on November 13th. A full list of contents for each pack can be found in the PTS update notes.

We know the last couple weeks haven’t been easy but we’re hopeful that we can put a new foot forward, starting with the release of Relics of Hiram content. Thanks for reading.