An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care

Revolutionary advances in medical knowledge have caused doctors to become so focused on their narrow fields of expertise that they often overlook the simplest fact of all: their patients are suffering.

Dr. John Russell welcomes Dr. Thomas Lee, Chief Medical Officer at Press Ganey and author of An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage. Their discussion focuses on the growing divide between world-class medical treatment and compassionate care, and why the two are not mutually exclusive.