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Return Policy

We offer a full refund, less shipping and handling on any unopened products in resale condition, as long as they are returned to us within 60 days from purchase date. To return any product, please contact us by email to inform us of the reason for the return and include a copy of the packing slip or a copy of your order form with your return. Mail all returns, postage paid, to ERC Probiotic/Enzymes, P.O. Box 2616, Longmont, CO 80502-2616

Shipping Policies

Orders are usually shipped the next day except when orders are received late Friday through Sunday, then they will be shipped the following Monday. Orders received on or just prior to a holiday will be shipped the next business day.

Shipping and handling charges within the continental United States, are a flat rate of $5.95, on from one (1) to four (4) items, shipped via the United States Postal Service. Five (5) to twelve (12) items, will be shipped via UPS (United Parcel Service) ground delivery, at a flat rate of $9.95. Thirteen (13) or more items will be shipped via UPS ground delivery at a rate calculated by UPS, based on the ship to address.

Residents of Alaska, Hawaii, and those living outside of the continental United States need to contact us before ordering, to allow for shipping costs to be calculated.

Backorder Policy

In the unlikely event that any item is out of stock, immediate notice will be posted to the website. If after ordering, any portion of your order is not available, you will be notified by e-mail or phone, we will ship available items and the remainder of the order will be shipped as it becomes available.

Damaged Goods Policy

Any damaged package should be refused or returned to the shipper, immediately. Please contact us and a new shipment will be expedited. In the unlikely event of damaged bottles, the product should be returned and will be replaced with no additional charges.