Re: CSR (customer service record) access?

Hi Chris, I'm following the instructions and am on Step 5... I don't see any reference to Bellsouth Specific Services OR SBC Specific Service. Can you please provide further instruction? Thanks, Nola PS I've attached a Screen Shot.

Select the account number of interest from the "Accounts" drop-down menu, using the scroll bar as needed.

To access a Customer Service Record report, do one of the following:

-For ATT bellSouth accounts, look under the heading "Bellsouth Specific Services" and the subheading "at a Glance" to find the "CRIS Customer Service Records."

-For ATT SBC accounts, look under the heading "SBC Specific Service" and the subheading "usage reports" to find "Informational Product and Service Details."