Simple Ways to Prevent False Alarms

Introduction

Learn how to prevent a false alarm with XFINITY Home.

False alarms can take first responders away from real emergencies, cost you money in fines from local authorities and create a public nuisance. Keep these tips handy to prevent false alarms with your XFINITY Home system.Know your system.
Read the user manual to get comfortable with how your system works. Make sure everyone with a key to your home knows how to use the system properly. If you need another user manual, you can download it at www.comcast.com/XFINITYHome Support.

Keep your contact info current
Provide at least two Call to Verify and two Call to Notify numbers that will be contacted in case of an alarm. You can set up text alerts as well.

Know your passcode
In the event of an alarm, expect a call from the Central Station. Provide your password so they know it's a false alarm. Make sure everyone in your family knows your password.