All about screening compound and building block sourcing, for computational chemists and medicial chemists.

March 24, 2020

MolPort is here to help

As MolPort is based in Riga, we’re happy to report that the Latvian authorities took correct, early, proactive measures (before many European and other countries) and the corona virus situation seems to be under control so far – though we are all watching to see how things may develop.

At MolPort we are working 100% as usual. As well as following all public recommendations, we’re taking special preventative measures for our employees: and we’re monitoring the activities, performance, and individual circumstances at all our suppliers, in order to anticipate any potential changes in your orders.

We are committed to our employees’ safety and well-being, while at the same time running the business in a responsible manner with all our functions and services working normally. We hope that the circumstances will eventually improve for everybody around the world.

MolPort Services- last update 21.05.2020

We understand customers’ requirements to minimize disruption to your research programs, and we are available to offer whatever help you need for regular orders, library design data, consulting, sample sourcing, ordering, reformatting, and logistics.

We are working as normal with all orders and inquiries.

Our Customer Support and Key Account Manager teams are fully available during office hours, as responsive as always.

The Laboratory is running ongoing daily reformatting operations.

Logistics: There are slight changes in shipping service. We are contacting our courier service providers daily, to ensure that we have latest update for all orders.

Areas
where TNT/DHL cant ship for now

Country

Affected area

India

Some regions

France

Some
regions

Portugal

Some
regions

Spain

Some
regions

USA

Zip code 13244

There is also change in procedures- we may need to get confirmation from order recipients that they can actually receive the parcel from us.

Using consolidated delivery from MolPort instead of receiving many packages from different suppliers might be of particular value now, as some companies are restricting parcel delivery to a maximum per day.

Suppliers

Green

Supplier is working as usual

Light green

Supplier is working, some minor delays are possible

Red

Supplier is closed

Supplier

Color code

Notes

A2B Chem LLC

AA BLOCKS

ACINTS

Advamacs

AK Scientific, Inc.

AKL Research LLP

Aldlab

Alinda ChemicalTrading Company

Open for inquiries, part of the collection cannot be shipped until beginning of June

AnalytiCon Discovery, GmbH

Short delays with shipping are possible

Angene

Angene (China)

Apexmol technology Co.,Ltd

Apollo Scientific

Aronis

Axon Medchem

BioBlocks

BIONET - Key Organics Ltd.

BIOTREND Chemicals, AG

BLD Pharmatech Ltd.

Cayman Europe

Certumtech, UAB

Chem4Pharma

Is closed at the moment

ChemBridge Corporation

Only ships once a week

ChemDiv, Inc.

ChemFaces

Chemscene

Chiralix

Combi-Blocks, Inc.

Debye Scientific

Dr. Silviu Pharmachem

EDASA Scientific

ENAMINE Ltd.

Short delays with shipping are possible

EvoBlocks, Ltd.

Eximed

FCH Group (made-to-order)

Fluorochem Limited

HTS Biochemie Innovationen

InterBioScreen Doo.

Short delays with shipping are possible

IRIS Biotech

Keminntek Laboratories

Labseeker

LeadGen Labs

Life Chemicals Inc.

Manchester Organics

Maybridge, Ltd.

Closed from June 1st until June 22nd

MedChemExpress Europe

Short delays with shipping are possible

MolPort, Ltd.

Otava, Ltd.

PBMR Labs Ukraine (made-to-order)

Pharmeks, Ltd.

Short delays with shipping are possible

Pure Chemistry Scientific

Ramidus AB

Selleck Chemicals LLC

Specs

Short delays with shipping are possible

SpiroChem

Squarix GmbH

SynChem, Inc.

Synthenova

Synthonix

TargetMol

Tocris Bioscience

UkrOrgSynthesis Ltd. (stock)

Short delays with shipping are possible

Vitas-M Laboratory, Ltd.

May be delays for some of the ordered compounds from the supplier

If any of our suppliers faces closure, our extensive coverage should allow us to source any needed compounds from many other suppliers.

Frequently asked questions

1. What happens if at some point I can't receive my package?

If the recipient can't temporarily receive parcels, that's OK: the packages won’t get stuck in limbo. MolPort can store your orders free of charge for a few weeks if there are issues when we are ready to ship your compounds, such as your logistics facility being closed. Once we get your green light, we’ll ship safely to the destination.

2. What happens to my order if some compounds are delayed in a multiple-compound order? Can the delivery be split or sent as a partial delivery? Are there additional costs for splitting?

MolPort will be tracking the fulfillment of your order, and we will contact you promptly if any supplier cannot make a shipment in the expected time frame. If any part of the order is delayed, we will offer a split shipment at no additional delivery cost.

3. If a supplier is closed, will I still see their compounds in search results?

Their compounds still will be visible in our searches: but the lead time will be an estimate, based on when we think they will open.

4. What will happen to my order if national borders are closed?

For now they are not closed for logistics, and if a supplier can’t ship, we can substitute the supplier, if possible. If a supplier can ship, but MolPort can’t, we would organize drop-shipping. If a supplier can ship but the client can’t receive the shipment, we can hold it in our warehouse.

5. How should I purchase compounds, in order to receive them in the fastest possible time?

Check the most recent lead time for the supplier. We will update supplier lead times based on the latest information that we receive from them. And read our Blog update for specific supplier details and information.

6. What will happen to my order if I order from a specific supplier, and they can’t ship?

We can switch the suppliers, if the customer is willing to accept any price differences, and if the compound(s) are actually available at different suppliers.

7. What are MolPort doing to stay open and continue operations? What precautions are MolPort taking and how?

We are following all government and World Health Organization guidelines.

!!! Please add your question in the comment area, and we will post the answer in the Blog

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WELCOME!

MolPort owns and operates a trading platform which sells research and development chemical compounds. The company offers screening compound sourcing, sample reformatting, package consolidation, and customs clearance services. It caters to research scientists and was created in effort to help the scientific community speed up drug discovery. MolPort was founded in 2006 and is headquartered in Riga, Latvia. Read more about us and our customer feedback