HP Spectre x360 Keyboard Issue: Sticking Key (DO NOT POP OFF)

‎09-19-201509:40 PM

Product: HP Spectre x360 - 13-4002dx

Operating System: Microsoft Windows 10 (64-bit)

I've had the HP Spretre x360 for a good couple of months now, and I was loving it until one of the keys on the keyboard key begin to stick, specifically the "tab" key. I popped it off thinking no harm would be done (not a smart move), but I think I might have damaged the very small plastic hooks that were holding it in. This is my first Ultrabook, and I had no idea that the construction for the keys was so fragile. Anyone with sticking keys on this machine should not pop off the keys or risk damaging those small plastic hooks you can see in the image below (that got rotated for some unknown reason).

If anyone from HP could tell me how to get a new "TAB" key, that would be great. Also, guidance about putting a new key would be nice too.

Those with sticking keys should be cautious if you plan on taking the keys out.

HP Spectre x360 Keyboard Issue: Sticking Key (DO NOT POP OFF)

Thank you for posting. I have read your post, and I understand that you want to replace the Tab key since the plastic hook was broken when you tried to fix the stick key. I want to assist you in this matter.

HP Spectre x360 Keyboard Issue: Sticking Key (DO NOT POP OFF)

‎02-04-201603:53 PM

I have a similar problem although I have not attempted to repair the keyboard. The 'C' Key continues to stick and requires a hard press for the PC to accept the input. Is there anyway to fix this without popping off the keyboard?

HP Spectre x360 Keyboard Issue: Sticking Key (DO NOT POP OFF)

‎02-12-201609:26 AM

I have the issue with the D key. it can get quite frustrating when typing a paragraph only to see that D hasn't registered. It requires conscious effort to avoid this and for the D key to be pressed much harder than the rest.

Is there a reason for this and a simple solution? My laptop was bought at the end of December.

HP Spectre x360 Keyboard Issue: Sticking Key (DO NOT POP OFF)

The answer given to the sticky key problem by HP support does not address the key issue (no pun intended). IF A KEY STICKS ON THE SPECTRE, WHAT SHOULD ONE DO? A simple question - please provide a simple answer.

HP Spectre x360 Keyboard Issue: Sticking Key (DO NOT POP OFF)

Thanks for reaching out to us on HP Support Forums. :) I came across your post and would like to help.

I understand that you have an HP Spectre x360 laptop and facing a keyboard issue. the keys stick inside and do pop out and return to their normal position. Is that correct?

If a key is physically stuck in the down position, you might not have to replace the entire keyboard. Many keyboards have keys that can be removed by inserting a butter knife under one edge of the key and gently prying up on the top and bottom edge. After the key has been removed, using a swab with alcohol, clean the underside of the key and the key's slot in the keyboard. Replace the key by snapping it back into place.

If the notebook is still under warranty and a key is stuck, you should contact HP phone support to see if the notebook can be serviced before removing a key.

To avoid damaging the pad under the key, insert the butter knife only 1/8 inch under the edge of the key.

HP Spectre x360 Keyboard Issue: Sticking Key (DO NOT POP OFF)

‎01-14-201706:48 AM - edited ‎01-14-201707:00 AM

Hi

I have three key that are sticking on my new HP Spectre x360 (end of 2016). I am trying to remove the keys but I don't dare to apply any force. Are they any tutorials or videos that show how to do it? Is it even possible to remove the keys on the HP Spectre x360 13-w0XX? I am afraid to break the keys.

HP Spectre x360 Keyboard Issue: Sticking Key (DO NOT POP OFF)

Let me take a moment to thank you for posting on the HP Support Forums. I'd like to assist you with this case.

I understand that you have an HP Spectre x360 13-w0XX laptop and there are three keys do not pop out to their normal position after pressing them.

I did check and the below mentioned is the only way to make the keys come back to their original position. But if this trick doesn't seem to work then I suggest you to reach out to HP phone support to explore the hardware service options for your laptop.

To avoid damaging the pad under the key, insert the butter knife only 1/8 inch under the edge of the key.

HP Spectre x360 Keyboard Issue: Sticking Key (DO NOT POP OFF)

‎12-15-201702:46 AM

I also have the Spectre x360 and i am having the same issues after purhcasing. I love the laptop (apart from the dull screen and sticking keys)

I am experiencing this with keys a/tab and shift mainly. How can this be cleaned without destroying these keys? There must be a way of popping them out. Your technical butter knife solution just wont "cut" it...