NEED GROWTH?

TALK WITH A REP

GROW WITH US

NO BETTER TIME TO JOIN MASS MARKETS

With fantastic brand-name clients, an impressive 15-year history and an unrelenting focus on people, technology, and innovation, it’s an exciting time to join Mass Markets. We are stronger than ever, and with the right people on board, we’re about to take our business and business process outsourcing to a new level.

As an end-to-end provider of business process outsourcing, we provide call center services and technology for critical business functions such as customer service, inside sales, back-office processing, chat support, and more.

We work on behalf of some of the most recognizable brands in the industry, and we are widely considered a premier partner in our space.

VIEW ALL JOB OPENINGS

TALK WITH A REP

FEATURED OPENINGS

JUST OF FEW OF OUR POSITIONS

Experienced Sales Positions | $30k/yr. | Full-Time

The sales representative II position is a full-time, inside sales position for an experienced sales representative. This position offers unlimited bonus potential, comprehensive medical, dental and vision benefits, paid vacation and holidays and contests incentives.

4X10 Representative Positions

The Customer Service Representative I position is a full-time, 4-day work week (Saturdays required). This position offers unlimited bonus potential, comprehensive medical, dental and vision benefits, paid vacation and holidays and contests incentives.

ADMINISTRATIVE

SUPPORT

NEED TO SPEAK WITH A RECRUITER?

LEARN MORE ABOUT OUR GROWTH SERVICES

BENEFITS & REWARDS

WHY OUR TEAM MEMBERS STAY

CULTURE

HOW WE OPERATE

Mass Markets’ work-life is centered on our employees. There are regularly planned monthly fun events, monthly and quarterly recognition programs and plenty of high fives day to day.
If you are looking for a dull work environment, look elsewhere. Mass Markets’ most valuable resource is truly its people.
Our ability to field a team that truly cares about the success and support of its program is a highlight of Mass Markets’ solutions.

RECOGNITION

ARE YOU ELITE?

In addition to daily, weekly and monthly recognition, the top performers from each program and location have an opportunity to be ELITE each quarter.
This award includes an off-site event, trophies, ELITE Mass Markets apparel, bonus and an award of additional shares of employee stock.

WORK LIFE BALANCE

FLEXIBLE & CREATIVE BLEND OF WORK & LIFE

Blending your work and personal responsibilities is essential. We want team members for the long haul.
This requires a high degree of flexibility on both sides and a shared commitment to getting the job done. The health and well-being of our employees are a top priority at Mass Markets.
We work hard to ensure a healthy balance between work, personal and family life for our employees and adjust and work with team members when necessary to achieve this goal.

PAID TIME OFF

RECHARGE YOUR BATTERIES

Mass Markets wants you to take time off. Our company believes in a healthy dose of rest and relaxation to keep our employees sharp and at their best.
Our PTO program is highly competitive and provides staff with time for accounting for those inevitable situations where an emergency may not provide you the luxury of planning ahead.
If you don’t use all of it, we believe it’s only fair to allow team members to carry forward up to 40 hours of PTO into the next year.

DEVELOPMENT

GROW WITH US

Mass Markets offers continuous improvement training to ensure you are constantly growing in your role and skill-set.
Our Practices for Results in Sales and Service Manager (PRISSM) provides interested employees with a clear trajectory for promotion to management positions.
Our GENESIS orientation and new hire training program will prepare you for success in your new role and provides the tools and contacts to feel good about the job.

HEALTH BENEFITS

WE HAVE YOU COVERED

We offer a variety of health insurance options so you can choose a plan that best meets your lifestyle. Options include several different types of medical coverage along with dental and vision plans.
Whether you prefer a minimum coverage option, full group benefits, specific deductible rates or plans for individuals or families, we have you covered.
Insurance through Mass Markets is available to team members on the first of the month following the first 30 days of employment.

EMPLOYEE STOCK CONTRACT

GOT STOCK?

A unique advantage of working at Mass Markets is that every team member is awarded an employee stock contract after one year of tenure.
By giving every employee the opportunity to have an interest in the company’s success, all team members are motivated to deliver exceptional results for our clients.

COMPETITIVE COMPENSATION

DAILY CONTESTS. LUCRATIVE BONUS. WEEKLY PAY.

Daily contests create competition and engage agents in fun activities designed to drive specific KPIs.
Daily contest winners receive a monetary upload to VISA debit cards the following day or are rewarded with other tangible prizes the day of the contest.
Weekly pay bonus targets and pay cycles ensure team members don’t have to wait too long for their hard work to pay off.

CAREER PROGRESSION

RAISES & ADVANCEMENT YOU CAN COUNT ON

Our career progression model provides loyal employees with a clear path for regular increases in their compensation packages. At Mass Markets, we understand that many people desire to advance their career, so we always look internally first when new job opportunities arise.
Tired of wondering how or when you will get your next raise? All new customer care and sales associates in good standing receive regular raises. This is progression you can count on and includes an employee stock contract.
Every employee at Mass Markets has an opportunity to benefit from the organization's rapid growth.

VOLUNTARY BENEFITS

MORE IS BETTER

Employees have access to a variety of different voluntary benefits including retirement planning, life insurance, investment vehicles and more.
When it comes to benefits, Mass Markets aims to provide our employees with as many options as possible.
We are even thinking of adding pet insurance to the list. Why? We believe more is better.

THE PERKS

IT'S THE SMALL STUFF

Team members have access to discounts on mobile phone plans, automotive discounts, electronics discounts, travel discounts, event tickets and more!
Our management team is constantly adding fun and exciting performance-driven contests with rewards that include food, electronics, dress code passes and time off.
Mass Markets’ dress code is relaxed business casual, and every employee receives Mass Markets company attire.

EMBRACING DIVERSITY

WHERE UNIQUE THRIVES

We thrive because of the diversity of our extraordinary team members. Encouraging different, innovative thinking that challenges the status quo, our workforce is composed of contrasting backgrounds. All qualified applicants receive consideration for employment at Mass Markets without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law.

VOW TO HIRE VETERANS

STRENGTHEN THE TEAM

Valuing the selfless service of our military, veteran and active military members are exceptional additions to our team. Military service members demonstrate a commitment to excellence and teamwork that is so crucial to our culture. These valuable community members can expect to grow with our team. As a proud employer of American service members, we thank those that have & continue to protect our nation. When speaking with a recruiting specialist, please ask how we support our veteran team members.

SEARCH BY LOCATION

FOUR SITES TO START A CAREER

OUR OFFICES

GLOBAL CAPABILITIES. LOCAL VALUES.

The Mass Markets team enjoys working at state-of-the-art facilities across the Midwest. If you are interested in relocating, Mass Markets regularly offers relocation to employees with a desire to move up within the company at one of our four locations.

BE SOCIAL

FOLLOW US & STAY INFORMED

DIRECTIONS

LET’S HELP YOU GET HERE

INTERNSHIPS

LEARN THE LATEST SKILLSETS

An invaluable experience for those beginning their careers. Designed to promote a strong base corporate skill sets, providing real-life experience and a competitive advantage for interns.The Mass Markets internship programs are open to all motivated individuals seeking professional-level experience in their fields.

GET READY

HELPFUL INFORMATION

Additional information on the interview process can be downloaded below. It never hurts to be prepared. For handy tips on how to approach job applications and interviews– click on the link below to download our factsheets with some pointers on how to stand out from the crowd. And remember, the first step is to apply!

CAN’T FIND WHAT YOU ARE LOOKING FOR?

CONNECT WITH US FOR MORE INFORMATION

If you aren’t sure what you are looking for or there are not any current open positions that are a good fit, you can still reach out to our recruitment team to make sure you are considered for new opportunities. Simply follow the steps and if a position becomes available, we will contact you!