Symptoms:

2. Home, Portfolios, open an existing portfolio or create a new portfolio with investments

3. Go to Content Editor tab, click 'Sync Now' button

Expected Result: To sync investments without an error message

Actual Result: Alert: Synchronize Portfolio: unknown error.

Environment:

Applies to all supported PAS environments for specified releases.

Cause:

Caused by CLRT-79097

The System Administrator created an attribute with a data type of 'Large String' and deleted it from Studio Investment Object. Then later, created a new attribute with a data type of 'String' using the exact same attribute ID value for the new attribute. The sync job is trying to remember the old attribute and convert it to the new data type for the same attribute ID.

Resolution:

If you are going to use the same attribute ID, the System Administrator needs to trick the application into thinking there is no change to the attribute data type, by deleting the attribute once again and then recreating it with the same data type created the second time (String).

Steps to Resolve:

Go back to Investment Object, Attributes and DELETE the attribute (again!)

This removes the attribute from the table and from the views

Run the Sync job or Sync Now on a Portfolio - it should be successful without this attribute