Rome Casino - Withdrawal?!

I got an email from Rome casino that I still got a balance of $ 38,-. I downloaded the software and played mostly blackjack and slots and won some money to a $168,-.

After a completed all the T&C's (raked the playthrough) and conctacted support...Asked what I needed to do to withdraw the money. Send my passport and an utility bill and deposited $ 25,- which was necessary.

Suddenly my balance got reduced to a $ 100,- while the max payout was stated to be $150.

Contacted support and asked about the $50. Still no response after also 2 weeks. My $100 that I withdrew to my neteller is still pending. I made the withdrawal on the 15th and now its still pending. Emailed support several times but no response.

These guys are telling just lies...The said the withdrawal is underway, but a week later its still pending.

My name is Noah and I work with the support of numerous casinos to try and get a solution to problems like these. Usually it's a matter of mis-communication, and I'd like to help resolve this issue for you.