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If this was purchased new, I suggested that it be returned to the store, It sounds as though the wires inside have come disconnected from the internal speaker, or possible that the small motion board was not installed properly. If you have any questions feel free to message me back.
Please remember to rank how my opinion has helped with your appliance situation.
Thanks again,
Rick

the knob at the bottom[ i don't think is supposed to turn. check the exterior unit for any type of hatch. then see if there is a screw that will open it. be careful i had one of these. i used it to harshly and it snapped in two

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the knob at the bottom[ i don't think is supposed to turn. check the exterior unit for any type of hatch. then see if there is a screw that will open it. be careful i had one of these. i used it to harshly and it snapped in two

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