Subject:-
Award of contract for the Annual Maintenance of LAN (600 NODES) AND 9 (NINE)
SWITCHESin DGFT (Hqrs.), New Delhi.

This office
proposes to enter into an Annual Maintenance Contract for LAN Maintenance (600
Nodes) and 9 (nine) Switches.

2.The copy of the terms and conditions of the Annual Maintenance
Contract can be collected from the General Section, Room No. 202, Udyog Bhavan,
New Delhi on any working days between 10.00 AM to 4.30 PM.

3.Interested parties/firms are requested to quote their
charges for the above contract along with company’s profile and details of
maintenance work done/being done in other offices.

4.The quotations may be sent so as to reach the undersigned
latest by 25.10.2005 upto 4.30 PM alongwith earnest money of Rs. 5,000/-
(Rs. Five thousand only) in the form of Bank Draft issued in favour of DGFT,
New Delhi, with the following superscribed on the top of the sealed envelop “QUOTATION
FOR AMC OF LAN & SWITCHES”.

5.The rates for installation of additional nodes with material,
replacement of I/O Box and RJ-45 connection, if required, may also be quoted.

2.The adequate
technically qualified staff to carry out repair of passive LAN components and
cabling infrastructure would be stationed in General Section, DGFT, Udyog
Bhavan on all working days during the office hours.

3.A
preventive Maintenance Report from the user would be submitted to General
Section, failing which, penal penalty would be imposed.

4.Any
reported fault would be taken up by the service engineers within one hour.As far as possible, the repairs would be
carried out on-site itself.However, in
case the equipment is taken to the workshop, the firm would provide a stand-by
for the same.Also stand-by inventory
of equipments should be kept in the department.The firm will also provide maintenance and repair services on
holidays, in case of emergency.

5.The
period of AMC would be extended by one day for each two hours of delay in
attending the fault.

6.It
shall be the responsibility of the firm to make all the nodes and switches work
satisfactorily throughout the contracted period and also to hand over the
systems to the department in working condition on the expiry of the
contract.In case any damage is found
compensation will have to be provided by the firm.

7.The
work contract Registration number, Service Tax and copy of latest Income Tax
should be enclosed.

8.TDS
will be deducted at source as per rules.

9.In
case, the firm backing out in the midstream without any explicit consent of
this department, it will be liable to the recovery of the higher rate which may
have to be incurred by this department on maintenance of machines for the
balance period of the contract by alternative means.The bill amount of the period would also be forfeited.The firm would also be debarred from
participating in future tenders of the department.

10.The
contract will be including supply of power cord and no extra charges whatsoever
would be paid.

11.The
engineers would be equipped with mobile phones to ensure their
availability.Numbers of phones would
be provided immediately.

13.Department
reserves the right to cancel the contract any time during the currency of the
contract without giving any reason, whatsoever if the services provided by the
firm found to be unsatisfactory.

14.No
advance payment in any case would be made.However, quarterly payment after satisfactory completion of each quarter
would be made admissible to the firm.

15.The
payment of the contract will be made on quarterly basis on satisfactory
service.

16.The
earnest money of 10% of the amount of total value of the AMC in the form of FDR
in favour of this office should be submitted to the department immediately.

17.The
rates for installation of additional nodes with material, replacement of I/O
Box and RJ-45 connection, if required, may also be quoted.