-Lecture notes pages 7 to 9.
-Diagnostic test "2013 S2 Diagnostic (Jan)" on Acelearning. (Please write all working on foolscap pad and hand in on Monday) (Ok but help. I can't seem to find the file anywhere. For those who knows where to find the test please inform me in the comments section below.)

I&E:
Go to the link & each student is suppose to select a brand & answer the question: "How does your selected brand evolved from a product to understand it's customers?"

English
-Complete your oral presentation and be prepared to present in class.