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i have no picture on my sanyo plasma tv[pdp-42ws7],i just tuned…

Customer Question

i have no picture on...

i have no picture on my sanyoplasma tv[pdp-42ws7],i just tuned off at the bottom of tv,tried it this morning and the green led comes on but nothing else,tried the source button and no luck,i have even unplugged it,is there anything i can do to make it work?

Hi there and thank you for using Just Answer. Is the power light flashing at all, if so how many times? Is there any sound or any glimmer of a picture in the background or is it absolutely dead? Thank you. Michael.

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Customer reply replied 8 years ago

The power light is not flashing.No picture at all. We cannot tel if there is sound as the sound comes from the amplifier we have that is okay.

Hi Frieda, I'd first try and unplug your TV overnight and try another outlet in your home. You can also try switching inputs with your Sanyo remote control. You should see some life on the screen. I suspect a power supply failure with bad capacitors, VERY common on plasma televisions. Its quite possible you have suffered from more than one board failure. The boards can be replaced but should be reviewed by a skilled technician. Boards for your unit can be bought at www.shopjimmy.com. The suspected board costs about $150US, always cross reference part numbers. Unfortunately I hear more people spending money thinking they can replace these only to cause further damage. Its my expert recommendation to have this reviewed by a technician. The issue with these units is bulging, leaking and undersized capacitors. There is a great chance CAPs on your board have been leaking or bulging.. A skilled eye can easily pick out a bulging or leaking CAP. Skilled techs can re-solder new ones but usually boards are replaced. I hope this has been somewhat informative. It's my recommendation to seek a professional repair service unless you have the tools, skills and knowledge to open your TV and get into the electronics. If you decide to open the TV please do so at your own risk and always unplug the unit for at least two hours before opening. CAPs can stay charged for a long time and carry high voltages. If you need further assistance please let me know. You can always ask a question related to this topic after clicking accept. Please click the green accept button below and consider leaving positive feedback. Also, bonuses are GREATLY appreciated. Thank you. Michael

Hi Frieda, is there anything further I may be able to assist with related to this question? If not, kindly click accept below so I may receive credit for the time spent answering your question. Thank you and have a great day. Cheers, Michael

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.