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Quality Service Company

Quality Service Company, LLC is a locally owned and operated HVAC company. Chris McDonald started Quality Service Company in 2003 after working with other local HVAC companies for around 10 years. In 2011, Chuck Polk joined in partnership with Chris. Chuck had been working in the HVAC industry for over two decades with local HVAC companies, then as a Trane employee, and then owning his own business. The two merged their companies together under the name, Quality Service Company, LLC.

Our Mission Statement is “Through great employees, we will continue to grow our trusted name by delivering exceptional service through honesty and integrity.” We believe in always doing the right thing for our customers, and our employees. We believe in having pride in the products we provide; that teamwork is the source of our strength; and upholding the highest level of confidentiality for our customers.

Customer Testimonials

We love hearing from our customers! If you've had us work on your HVAC system we would love to hear from you too.

Air Conditioner Repair in Darlington, SC 29532

February 21, 2018

“Great service”

– Robert O.

Heating Replacement

January 21, 2018

“I have been using Quality Service Company for over a decade. They have helped me with commercial and residential needs and have always provided excellent service. Our gas pack went out during a cold snap in October of last year. Quality came out that day to assess what was wrong with the unit. Unfortunately, it needed to be replaced, but quality got our new unit installed the next day and worked until almost 10:00 P.M. to make sure it was connected and working properly. It would have been a cold night for us without Quality Service!

If you’re looking for professional, dependable service, you can count on Quality.”

– Adam

Commercial HVAC Renovation in Florence, SC 29501

January 19, 2018

“We have used Quality Service Company on 2 large renovation projects. Their quote was very competitive and they were easy to communicate with throughout the job. They were willing to do whatever was necessary to complete the job to our satisfaction. I highly recommend Quality Service Company!”

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Our Latest Article...

Looking to install a new heater in your home? Your two most popular choices in Florence, SC, are a heat pump and a furnace. But which one to choose? Each one has its own advantages and disadvantages when compared to the other. Here are some things to consider to help you in your decision making process. Call one of our HVAC professionals any time at 843-773-2550 to help you make your best decision as well.

Heat Pump

The short version of how a heat pump works is that it transfers heat from one area to another. It works the same as an air conditioner does, but in reverse. A heat pump doesn’t actually create heat, it draws heat in and moves it around. It’s also an air conditioner, so you pretty much get two for one with a heat pump. Here are its pros and cons.

Pros

Runs cleaner. A heat pump runs entirely off of electricity, so it’s a cleaner source of energy than gas or oil. It can create one-and-a-half to three times more energy than it uses.

Can be safer. With a heat pump running on electricity, there’s no risk of carbon monoxide poisoning or gas explosions.

Can provide both heating and cooling. This can be both convenient and cost-effective in the right home. No added components or elements.

Cons

More expensive to run. Since a heat pump runs entirely on electricity, it can be more expensive to run since electricity’s generally higher in price than gas or oil. But this depends on the cost of electricity in the area.

Can typically only be used for heat in warmer climates. A heat pump only heats in temperatures over 40 degrees Fahrenheit. After that your home will need a supplementary heater. So if you own a home in the southeastern coastal part of the U.S. or California, a heat pump would be a good choice. But if your primary home is located where winter temperatures are freezing and below, you’ll typically need a furnace.

Has shorter lifespan. A heat pump has a projected lifespan of fifteen to twenty years, while a furnace has a twenty-to-thirty-year lifespan. A heat pump suffers more wear and tear as well, since it runs year round, as opposed to a furnace that typically runs only a few months a year. This could result in more frequent repairs besides the shorter lifespan.

Furnace

The short version of how a furnace works is that it uses a fuel to create its own heat, and then its fan blows the heat to different areas of your home. Here are its pros and cons.

Pros

Has longer lifespan. Running only a few months of the year, a furnace’s lifespan is longer than a heat pump’s. Most furnaces nowadays can last twenty to thirty years.

Has less maintenance. Running on the same principle as its lifespan, since a furnace is only used a few months a year, the wear and tear is less, resulting in less repairs with proper annual maintenance.

Can be used in homes everywhere. A furnace can be installed in any climate, regardless of the temperatures.

Cons

Can’t cool air. Since a furnace can only heat air, unlike a heat pump, you would need to make an additional investment in an air conditioner with a furnace.

Not as safe. Any time there’s gas or oil involved, there’s an inherent safety risk of fire or an explosion. With gas, there’s always the issue of a carbon monoxide leak.

Not as environmentally friendly to run. Gas and oil don’t burn as efficiently as electricity. Their burning produces toxic gases released into the environment.

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There really is no clear cut answer on which is a better choice. The actual answer is it just depends––on you. Take into account several factors––your home’s climate, the energy rates for electricity vs. gas, how environmentally friendly the energy source would be––and go from there. Consult with any of our Quality Service Company professionals at 843-773-2550, and we can help you choose the best option all the way around for your home.