Customer Service RepresentativesDotster, Inc.

THIS JOB HAS EXPIRED

Position Overview

As a Customer Service Representative with Dotster your primary mission will be to handle inbound and outbound customer service calls using your outstanding customer service skills to solve problems, retain customers and expand sales.
Responsibilites

Answer inbound customer service calls from clients regarding general inquiries and billing
Make outbound customer service calls to client regarding service renewals
Set up of domain registrations for customers
Cross sell and up sell high value products and services to existing customers
General customer service duties as required to meet customer expectations

The Ideal Candidate will demonstrate the following professional qualities

Team Orientation
Strong desire for continuous learning and development
Self-Motivation
Passion to help our customers achieve their goals
Thrive in a fast paced working environment

Requirements

Must be able to demonstrate strong verbal and written communication skills
Must have strong negotiation skills with the ability to handle sensitive billing issues
One full year of experience working in a call center environment
Must be Internet savvy
Good organizational skills and the ability to multi-task
Ability to manage sensitive and critical customer information
Excellent problem solving and decision making skills
Proven ability to follow company policies and procedures
Good keyboard and computer skills