Called to schedule a CT scanand Lady taking the call asked if I had an "order number" I told her I have an email from doctor, After a long sigh she rattled off 3 questions, I replied, How would I know... more that I'm not the Dr. She then replied well look on your order number, (the one I don't have in front of me). She was definitely put out and offered no help whatsoever. Obviously miserable in her position and I would not suggest anyone try to schedule a CT scan there, especially if you do not have all your ducks in a row, this lady was mad.

How was the explanation about medicines before use?

Stagg "Sometimes" or "Never" explained about medicine before giving to me

N/A

How was the cleanliness of your room & bathroom?

My room and bathroom were "Always" clean

N/A

My room and bathroom were "Usually" clean

N/A

My room and bathroom were "Sometimes" or "Never" clean

N/A

How was the area around your room?

The area around my room was "Always" quiet at night

N/A

The area around my room was "Usually" quiet at night

N/A

The area around my room was "Sometimes" or "Never" quiet at night

N/A

Were you given information about what to do during your recovery time at home

Yes

N/A

No

N/A

How would you rate this hospital on a scale from 0 (lowest) to 10 (highest)?

9 or 10

N/A

7 or 8

N/A

6 or less

N/A

Would you recommend this hospital?

Yes I would definitelly recommend this hospital

N/A

Yes I would probably recommend this hospital

N/A

No I would not recommend this hospital

N/A

Timely & Effective Care

Heart Attack or Chest Pain

Statin at Discharge

Rate - 100%(2% above the national rate)

Aspirin prescribed at discharge

Rate - 100%(1% above the national rate)

Primary PCI Received Within 90 Minutes of Hospital Arrival

Not Available

Preventive Care

Immunization for pneumonia

Rate - 97%(5% above the national rate)

Immunization for influenza

Rate - 96%(6% above the national rate)

Surgical Care Improvement Project

Prophylactic Antibiotic Selection for Surgical Patients

Rate - 90%(8% below the national rate)

Pregnancy and Delivery Care

Percent of newborns whose deliveries were scheduled early (1-3 weeks early), when a scheduled delivery was not medically necessary

Rate - 0%(6% below the national rate)

Readmissions Complications & Death

Acute Myocardial Infarction (AMI) 30-Day Mortality Rate

Rate - 13.9%(1.3% below the national rate)

Pneumonia (PN) 30-Day Mortality Rate

Rate - 9.4%(2.5% below the national rate)

Acute Myocardial Infarction (AMI) 30-Day Readmission Rate

Not Available

Heart failure (HF) 30-Day Readmission Rate

Rate - 21.1%(1.9% below the national rate)

Rate of readmission after hip/knee surgery

Not Available

Rate of readmission after discharge from hospital (hospital-wide)

Rate - 15.4%(0.6% below the national rate)

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