Open UI: jpeg File Attachments Are Not Saved When Opened Using Firefox Browser
(Doc ID 1926050.1)

Last updated on FEBRUARY 04, 2019

Applies to:

Siebel CRM - Version 8.1.1.11.9 [IP2013] and laterInformation in this document applies to any platform.

Symptoms

When user clicks any jpeg image attachment in Firefox, it gets opened in new tab.However when user tries to save the image by right clicking it and using save as option and providing a name in the Save as dialog box, it doesn't get saved properly.

Steps to Reproduce:

Navigate to Site Map > Activities > drilldown on a record

Select a record with an image on activity attachment

Click on the attachment image record link

Image file open on a new browser tab

Try to save the image by right click Save

Try to open the saved image

Error is presented: "Windows Photo Viewer can't open this picture because the file appears to be damaged, corrupted, or is too large"