Contact Us

FAQs

►HOW CAN I TAKE THE GUEST SATISFACTION SURVEY?

If you received an invitation noted at the bottom of your receipt, please visit us at rateus.pollotropical.com. The invitation will have the code needed to take the survey. Please remember to complete the survey within 7 days of your visit.

►WHERE CAN I FIND YOUR NUTRITIONAL INFORMATION?

Our nutritional guide is available in the menu section of our Website and can be found here.

►DO YOU USE MSG IN YOUR FOOD PREPARATION?

No, we do not use MSG in our food preparation.

►DO YOU HAVE AN ALLERGEN LIST?

Yes, our allergen list is available in the menu section of our Website and can be found here.

►HOW CAN I GET COUPONS?

Sign up for our loyalty program, Pollo Reward$®, to receive coupons and special offers. You can sign up here.

►HOW LATE ARE YOUR STORES OPEN?

Though most restaurants are open 10:30 a.m to 12:00 p.m. times may vary. Please use the store locator feature to find out the operating times for your nearest location. You can find our store locator here.

►WHERE CAN I FIND YOUR MENUS?

Our regular menu can be found here. Our catering menu can be found here.

►DO YOU OFFER FRANCHISES?

We do not offer franchises in the continental United States. We own and operate all our restaurants domestically except for certain “institutional” licensed restaurants (e.g., college campuses, airports, etc.). We do, however, offer franchises outside the United States, and you can learn more about the available marketshere. Or to contact our franchising department clickhere.

►WHERE CAN I REQUEST A DONATION OR SPONSORSHIP?

You can learn more about our available donations and sponsorships by clicking here. If you wish to make a specific request please click here.

►DO YOU DELIVER?

We offer delivery in select markets. Use our store locator feature found here to see if your store delivers.

►HOW CAN I ASK A QUESTION OR MAKE A COMMENT?

Please contact us at 866-769-7696 or using our Website contact form found here.

►HOW DOES YOUR CATERING SERVICE WORK?

To find out more about our catering service please call 1-866-769-7696 ext. 2 or visit the catering section of our Website here.

►CAN I APPLY FOR A JOB AT POLLO TROPICAL?

Pollo Tropical® is a fast-growing company with many opportunities, so we are always looking for passionate people who share our love of food and our love for serving others. To learn more about what it’s like to work at Pollo Tropical® click here. To find out about immediate openings click here.