HP Foundation Care Exchange Service combines popular remote hardware and software services that enable you to increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you to resolve hardware and software problems on your HP networking products. Hardware exchange offers a reliable and fast parts exchange service for eligible HP networking products. Specifically targeted at products that can easily be shipped and on which you can easily restore data from backup files, HP Foundation Care Exchange Service is a cost-efficient and convenient alternative to onsite support. Hardware exchange provides a replacement product or part delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance. Software support provides remote technical support and access to software updates and patches. Customers can access updates to software and reference manuals as soon as they are made available. In addition, HP Foundation Care Exchange Service provides electronic access to related product and support information, enabling any member of your IT staff to locate commercially available essential information. You can chose from two reactive exchange support levels to meet your business and operational needs: Next Business Day or 4-Hour Hardware Exchange.

Escalation management

Access to electronic support information and services

Hardware: Remote problem diagnosis and support

Hardware: Advance parts exchange

Provides access to HP technical resources for problem resolution.

May contribute to improved system performance and reduced downtime.

Allows your IT resources to stay focused on their core tasks and priorities.

When experiencing a problem, the Customer must first place a call to a designated support telephone number. HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to any remote or offsite assistance, HP may ask the Customer to provide relevant information, start diagnostic tools, and perform other supporting activities at the request of HP. HP will then work with the Customer remotely to isolate the hardware problem. For HP networking products covered by Foundation Care Exchange, HP offers two distinct hardware replacement parts exchange service levels: • HP Foundation Care NBD Exchange Service • HP Foundation Care 4-hour Exchange Service The details of the HP Foundation Care Exchange hardware replacement parts exchange service levels are outlined in the text that follows. These services are subject to local availability. Contact a local HP sales office for detailed information on service availability. HP will confirm that the ordered part will be shipped in advance of HP's receipt of the defective part, within the hardware replacement parts exchange service-level. The Customer must return the defective part within the time specified by HP in the Customer Responsibilities section of this datasheet. The replaced product becomes the property of HP. For a part not returned within the specified time period, the Customer will be billed and required to pay for such retained part at full country list price. HP has established formal escalation procedures to facilitate the resolution of complex problems. Local HP management coordinates problem escalation, enlisting the skills of appropriate HP resources and/or selected third parties to assist with problem-solving. As part of this service, HP provides access to commercially available electronic and Web-based tools. The Customer has access to: • Certain capabilities that are made available to registered users, subscribing to hardware-related proactive service notifications, and participating in support forums for solving problems and sharing best practices with other registered users • Expanded Web-based searches of technical support documents to help facilitate problem-solving • A search of HP and third-party hosted knowledge databases for certain third-party products in order to retrieve product information, get answers to support questions, and participate in support forums; this service may be limited by third-party access restrictions.

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1 HP is not liable for pricing errors. If you place an order for a product that was incorrectly priced, we will cancel your order and credit you for any charges. In the event that we inadvertently ship an order based on a pricing error, we will issue a revised invoice to you for the correct price and contact you to obtain your authorization for the additional charge, or assist you with return of the product. If the pricing error results in an overcharge to you, HP will credit your account for the amount overcharged.

2 Image is a representation of this product type. It may not be an exact image of the product you will receive.

3 HP is not responsible for shipping delays, including delays related to order processing or unexpected increase in demand. The estimated order to ship days displayed are estimates and do not represent a commitment by Hewlett-Packard to meet such timelines. These estimates are the number of days from acceptance of an order to shipment from a Hewlett-Packard factory.