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Training and development needs assessment for previously disadvantaged managers in the income and cash directorate, City of Cape Town

Williams, Beresford Duncan (2004-04)

Theses (MPA)--University of Stellenbosch, 2004.

Thesis

ENGLISH ABSTRACT: This study sets out to identify the training and development needs of the black middle
managers in the Income and Cash Directorate of the City of Cape Town using Hague's
Model of Training Needs Analysis (Hague, 1973). This model is predicated on the
creation of a collaborative relationship between the line manager, the employee and the
training consultant. Their primary task is to examine issues of job descriptions, key.
performance areas based on the job descriptions, workplace performance standards,
sources of skills, performance gaps and their causes, as well as training solutions and
non-training solutions.
The study argues that there is a need to adopt a planned and systematic approach (i.e.
Hague's Model) to the identification of the training and development needs of the black
middle managers in the Income and Cash Directorate of the City of Cape Town. The
study has four objectives: the first is to present a conceptual framework of the study by
examining the existing literature on the analysis of training needs for managers in
organisations; the second is to provide some background to the Income and Cash
Directorate; the third objective is to adopt and apply Hague's Model of Training Needs
Analysis (Hague, 1973) in the Income and Cash Directorate; and the fourth objective is to
formulate a training and development strategy to be designed and implemented in order
to address the training and development needs of the black middle managers in the
Income and Cash Directorate. The study concludes, inter alia, that the lack of a systematic and planned approach to the
identification of the training and development needs of black middle managers in the
Income and Cash Directorate should be addressed by the adoption and application of
Hague's Model of Training Needs Analysis (Hague, 1973), considering the fact that it
makes provision for the collective determination of the training and development needs
of black middle managers.
The study then recommends the adoption Hague's Model of Training Needs Analysis
(Hague, 1973) in the Income and Cash Directorate of the City of Cape Town.
However, the following factors and issues should be taken into account in order to ensure
the effective implementation of Hague's Model of Training Needs Analysis (Hague,
1973) in the organisation: finalising the job descriptions; developing specific and
measurable performance standards; managing the performance of the managers;
reviewing the training and development plan on a periodic basis; implementing the
induction and mentorship systems; and implementing a management development
programme.

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