“I had arranged for Mark to fit a pump, but as it just had an airlock and is now working I cancelled the appointment. But Mark kindly agreed to fit the pump at short notice, for which I was very grateful. Mark will be the first to know when it does conk out!”

“On returning home from holiday there was a leak in our flat seeping through to the flat below. Mark from Promark and Son arrived the same day but had to spend days tracking the leak through the hallway and into the bathroom removing floor boards and bathroom floor tiles. The bath and toilet were removed with pipes were followed and checked thoroughly and leak eventually found in an unexpected place. Time was given to ensure everything was dried out then bath and toilet and were replaced. Mark had excellent knowledge of his trade and all tools to do the job. He comes well recommended.”

“They did a great job, fixed the clog within 15 minutes of arriving. Very professional and friendly and tidy. Small communication issues in the morning re confirmation about when they would come, but reliably showed up and fixed the problem at agreed price. Will definitely call Mark again.”

“Mark arrived on time and promptly diagnosed the problem, he kept me fully informed on what needed to be done, he even ordered the part that was needed on the phone, on loudspeakers so that I could hear the price, I now have heat and hot water!. He is coming back tomorrow to power flush the whole heating system. I would wholeheartedly recommend Promark, fast, friendly and very professional.”

“We are really happy with the work that Mark and Scott carried out. They were both professional and explained in detail everything that they were doing and as a bonus very nice guys who even gave tips to check our systems before panicking and having to call someone out. Our house is an old Victorian property so has obvious quirks! Mark returned within days when we had a problem with the new shower and spent time to resolve the problem and ensured we were left with a working system. Would be happy to recommend Promark for their professionalism and Would'nt hesitate to contact Mark again in the future.”

“Excellent throughout. After previous visit I asked Mark/Scott to return for more work - again excellent response, polite, friendly explaining what they were doing and why and cleared up afterwards. Mark also spotted problem with roof tile and fixed it free of charge and took photos of blocked guttering for me highlighting possible future problems. Would definitely use again”

“I have used Promark a number of times over the last 2 years and have always been pleased with the work. Mark responded quickly when I contacted him and came to fix the leaking toilet the same day. He explained the problem clearly and what he would need to do to fix the leak. The toilet had been faulty for a while and he returned 2 days later to fit a new flush. The toilet now works better than ever. Mark's costs are reasonable and he is always prompt at carrying out the work.”

“Mark was amazing. He came out to my property at 9pm on a Wednesday evening within 10 minutes of me calling. He was extremely polite and friendly and as a woman on my own, he made me feel so safe and at ease. I was panicking about the leak, but he completely reassured me. He did everything he could to fix the problem and took his time to explain everything to me. When he left, he made sure I had his number and could call him again if I needed to. I am so grateful and I would absolutely call on Mark again - I recommend Mark without any hesitation!”

“Arrived as indicated and cost as quoted including parts. Quick efficient, approx 30 minutes Mark and Scott were very polite and friendly, would certainly use again. Mark spotted I had trouble, due to arthritic hip, getting into loft and fitted a rope aid from rafters to enable me to pull myself up and lower myself as required -very effective and excellent personal service.”

“Have used these guys for little jobs before and been good. Boiler needed a service so went for a full flushing of the whole system. You would not believe the rubbish that came out of the radiators and boiler. The heat that came off the radiators afterwards was brilliant. Mark, Luke and Scott know their stuff. Will be first call if I need reliable people again.”

“Mark and his son clearly know their trade inside out with years of experience. They arrived at the time agreed on the phone. The job wasn't as easy as it looked due to the piping being boxed in with glue and so were unable to leave it looking exactly the same - however this wasn't their fault. They replaced the pipe and the leak has gone. Would recommend these guys, a friendly, timely, knowledgeable service. Cheers both”

“Mark is a very professional and engaging individual. I was pleasantly surprise to see that Mark was reading every manual/instructions and making sure that I was given the correct information (ltr per minute etc). No many plumbers that have been on the trade for over 25 years would go to this lengths by helping customers to understand the product they purchased and ensure its correct use. In my job I have to see many tradesmen, sadly quiet few are interested in the financial side of things only, with Mark was the opposite. He wanted to make sure that the job was completed to the highest standard.”

“The work was fine, the apprentice completed the job expected. I had to call them an hour after they should have been here and was told they had forgotten and would be round in 20 minutes. The work was completed, water was left all over the kitchen floor and the washing machine left out of the alcove which would be fine, if I didn't have arthritis and struggled to move heavy things.”

Response from Promark & Sons Plumbing & Heating:

We would like to thank you for your feedback, we are surprised by your comments. This was my apprentice first job on his own and wanted to get everything right. The customer mentioned moving so my apprentice though he was being helpful by leaving the washing machine out so the customer wouldn’t struggle when it came to moving, the machine was not plumbed in. This may have caused the water spillage from the waste pipe. I did offer to carry out the work myself the night before but the customer declined understandably as was not convenient, we did make her aware that would be late due to another job we were carrying out that day. When the customer called we did advise we would be with her within 20 minutes which is when my apprentice went over to complete the job. We are sorry for the inconvenience this may of cause. The customer was happy when my apprentice left the job. All feedback is appreciated, please look at our other reviews as we pride ourselves in our work.

“Mark was very helpful to fit us in quickly given the issue was leaking water. Problem was quickly diagnosed, the leak fixed and the area left clean and tidy. Price charged was just as quoted prior to the work. Thanks. Would use his services again.”

“They arrived at my property within 90 minutes. Took the tap apart, effected a temporary repair and said we need to purchase a special washer from the manufacturer and that if we called them they would come back and take the tap apart again and fit the new washer at no extra cost. This they did and were excellent.”

“When a problem was discovered in our plumbing and boiler system, we were very nervous about leaving it. Mark rearranged other jobs to come and replace our entire heating, hot water and boiler system, leaving a brand new combi boiler in place of the 1930s original set up. He and his team were immense: doing huge works with barely any trace, and leaving only exceptionally high quality finishes behind. We were able to trust him with our keys and house during the working day, and he finished a day ahead of schedule on a complex job! Utterly delighted.”

“I've called out Mark several times in recent years for all sorts of stuff at my residential and rental properties. I wouldn't use anyone else. He is great to deal with - explains what he is doing is layman' s speak and always goes the extra mile. This recent job was a blocked drain and resolved very quickly. His young sidekick, Scott, is polite and took care to clean up etc. A great team - thanks again guys!”

Reviews displayed relate to where work has commenced. Checkatrade cannot be held responsible or liable for the quality of workmanship or service of any of the listed tradespeople.

While we make every effort to ensure that this page is accurate, it has been compiled from information supplied by various sources. We cannot be held responsible for any missing information or inaccurate claims. To be safe, we recommend that you ask to see relevant qualifications and documentation from the tradesperson before accepting their quote.