FaxBetter Review

Summary:

FaxBetter does have some limitations, chief among them their slow transmission time. But if you’re willing to be patient, the price is hard to beat. Some of the closest competition in terms of pricing comes from MetroFax and Nextiva. If you’re interested in international faxing check out HelloFax, which offers free international service to a limited selection of countries, or MyFax, which also offers free international faxes within what they call their “free fax zone.”

More about FaxBetter

FaxBetter is about as simple and straightforward as online fax services come, and in my book that’s a big plus. Their interface is simple, clean and easy to use, and with just one service plan to choose from, their pricing is easy to understand.

With FaxBetter, incoming faxes are automatically delivered to you as email attachments. You can also send faxes straight through email; just address the email to sendfax@faxbetter.com and put the target fax number–and nothing else–in the subject line. Finally, attach the actual document or image you want to send. Note: Many online fax services allow you to attach 5, 10 or even an unlimited number of files for faxing, but FaxBetter limits you to just the one.

Your other option for sending and receiving is the nicely designed web interface; if you’ve ever used webmail, you should be instantly comfortable navigating the FaxBetter interface. In three separate rounds of testing I found that faxes sent through the web interface tend to reach their destination in about three minutes, whereas faxes sent straight from email sometimes took longer than 10 minutes to arrive. This lengthy transmission time is the biggest drawback I found to FaxBetter’s service.

The only other significant drawback is the lack of offshore and international faxing. Canada is the only other country you can send faxes to–and in fact, there are gaps in coverage for the United States. You can send faxes to Hawaii and anywhere within the contiguous 48 states, but you can’t fax to Alaska or Puerto Rico at all.

FaxBetter Signup and Fees

You get the same service no matter which pricing plan you choose. That includes an allotment of 500 free pages per month. Any pages above and beyond that allowance cost you 6 cents/page, billed in a minimum purchase of $15, or 250 pages. The good news is that any unused “extra” pages will roll over from month to month, continuing to be available until you use them up. Also, you won’t eat into that rolling free-page allowance until you’ve exhausted the current allotment of free pages in any given month.

All in all, FaxBetter’s pricing is a good deal on the month-to-month plan, and a great deal if you’re willing to commit to a one- or two-year contract.

FaxBetter Final Verdict

FaxBetter does have some limitations, chief among them their slow transmission time. But if you’re willing to be patient, the price is hard to beat. Some of the closest competition in terms of pricing comes from MetroFax and Nextiva. If you’re interested in international faxing check out HelloFax, which offers free international service to a limited selection of countries, or MyFax, which also offers free international faxes within what they call their “free fax zone.”