IT SUPPORT

Think of as part of the team, providing comprehensive IT support in Ethiopia right when you need it (and sometimes even before you know you need it). When you entrust your IT to us we’ll first do a full audit of your IT environment to check everything is working as it should. Once we understand where you are we’ll help you get to where you want to be. This involves making recommendations on how to get the most from your IT to suit your budget and business objectives. Our business IT Support is…

Reliable Our experienced and highly trained team is only a phone call away and is dedicated to quickly fixing your problems (where possible at the first point of contact).

Agile We can adapt our services to suit your specific business needs and outcomes. This may include a full turn-key support solution or integrating with existing IT service providers or specialist applications support teams.

Innovative We’re committed to continually developing and improving our services to keep you in step with the latest developments in IT, but only when it provides tangible business benefits.

High Quality We offer a market leading service dedicated to achieving an excellent user experience. We report on both ‘hard’ key performance SLA metrics and ‘soft’ user experience metrics including customer communication, empathy and overall satisfaction. We are the best It support in Ethiopia.

Cost-effective Our services provide industry leading value for money without compromising quality. We have brought together the best processes, people and technology to deliver exceptional quality at competitive prices.

Service Desk

When you work with us you get unlimited IT support for your business, delivered remotely by our Service Desk. Our Service Desk is available 24/7, 365 days of the year, offering uninterrupted IT support in Ethiopia from a team committed to quickly resolving your problems. You choose how to get in touch with us, whether it’s by telephone, email or real-time instant chat. We always try to resolve your IT issues at the first point of contact. When that’s not possible we’ll keep you updated on your request’s progress at every step.

Desk-side Support

99.5% of all IT issues can be fixed remotely but if your issue is particularly stubborn and can’t be resolved over the phone we’ll arrange a site visit by a fully qualified engineer. Our highly skilled field engineers have a broad range of professional accreditations and experience, and are dedicated to getting you up and running again as soon as possible. They can also be on-hand to undertake requests that require physical presence, like moving equipment around the office, or personally ‘on-boarding’ new personnel so that they get to grips with your applications and systems. This service is provided at an additional cost and is only available in Addis Ababa, and Remote IT support in Ethiopia and abroad. Give us a call to find out more about our IT support packages

Support for Desktops, Laptops and Macs

Our skilled team provides comprehensive PC and Apple Mac support and do everything they can to reach a quick resolution on each and every one of your IT problems. We use advanced remote control applications to provide quick fixes with the least amount of disruption to your work. We provide Mac and PC support for all the leading flavours of desktop operating system:

Microsoft Windows XP, Vista, Windows 7, Windows 8

Apple Mac OSX 10.4 and above

We also support a range of the most common business packages, including:

Microsoft Outlook

Microsoft Office – Word, Excel and PowerPoint

Microsoft Office 365

Microsoft SharePoint

IT Managed Services

We provide ongoing support and management for servers and networks to ensure they’re up to date and running smoothly. We’ll work in partnership with any other providers you have in place to ensure these essential components of your business are comprehensively maintained.

Server Support

We’ll monitor your servers to identify and fix issues before they impact your business. Should a server breach a capacity threshold we’ll be notified automatically and take the necessary steps in order to prevent downtime or a drop in performance. Using Windows Update Services we’ll also install the latest critical and security patches to your operating systems to ensure they continue to run smoothly and securely. Our managed services support the following server Operating Systems:

Microsoft Windows Server 2003,Server 2008, Server 2012

Apple Mac OSX Server 10.4 and above

And these server applications:

Microsoft Exchange Server

Microsoft SQL Server

Microsoft Sharepoint Server

Microsoft Hyper-V Server

Citrix XenAp

Citrix XenDesktop

Citrix XenServer

VMware ESX

Backup software

Anti-virus software

Network Support

We’re experienced in supporting a range of network devices such as switches, routers, and firewalls from providers like Cisco, DELL SonicWall and Draytek (among many others). We can undertake configuration changes such as security modifications, firmware updates, and restore your network following an outage. As part of your business continuity strategy we’ll retain a remote copy of the configuration of your devices, which is captured during transition and updated whenever it changes so that it can be reapplied if necessary. including after installation IT support in Ethiopia.

Mobile device support

You’re likely to have comprehensive support for your smartphones and tablets through your own mobile operator. However, our business IT support in Ethiopia can provide additional help for your mobile devices to address common issues and provide advice on using them in conjunction with the rest of you IT environment. Covered activities include email synchronisation, general connectivity issues and basic usage guidance. We support these mobile device operating systems: