Delivery and returns

Collect in store

Choose your collection date at checkout when placing your order. We recommend that the delivery date you select is 24 hours before your special occasion. Food to Order can only be collected in store. Food orders are not able to be delivered to UK or international home addresses.

We’ll carefully prepare your food order just for you, so please consider our preparation time when placing your order. Some food orders take than longer to prepare than others. Please take a look at each product for more details. Orders can only be amended up to 24 hours before we begin to prepare your food.

Returns and refunds

If you’d like to speak to us about your food order call us on 0333 014 8222, our lines are open 8am to 7pm every day.

It’s really important that you collect your food order from store on the arranged date. As food orders are perishable, we don’t keep them until the next day. If you don’t collect your food order, you’ll receive a 30% refund.

More details

You may need extra pieces to accomodate additional guests. You can order as many separate cake bars as you like, in addition to your main cake to make sure no one goes hungry!

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Reviews

Could be so much better
The sponge was light but there was no buttercream securing the icing to the sides and very little on the top, so it was really dry. I ended up taking the icing off and putting extra buttercream on it.
Instead of slices, I halved each piece as well as it was too dry to even have a thin slice.
I love M&S cakes but I was disappointed with this.
19 January 2015

Sponge Wedding Cake
I bought this for people who do not like wedding cake, I now wish I had bought more, our guests really liked it and kept coming back for more
02 December 2014

very disappoining
I got this as an extra for my mother and father's anniversary, as I had previously bought an M&S wedding cake for my own wedding.
This cutting bar cake was not very moist/light and had barely any jam or cream in the centre. I didn't even bother eating my piece because it was so poor. Very surprised by this, as did not expect it from M&S
10 October 2014

Madeira cutting bar
This was extremely disappointing. It was very dry and was left by most of the guests and had to be thrown out. This was embarrassing and a waste of money. It was very unfortunate for those who were unlucky enough to get the cutting bar instead of the actual cake, which was as lovely as your cakes usually are. The bar seemed much older that the actual birthday cake. I am unlikely to order cakes again if I can't be sure the quality of the bars will match the cakes.
03 October 2014

Sponge white icing cake bar
Bought two of the bars for our birthday at church. One was delicious and easy to cut but one had a lot of jam to stick it to the cutting board and the icing kept pulling away .
01 October 2014