Specifications

Specifications include,
but are not limited to:The following describes
the minimum requirements for the Automotive and
Truck Warranty Claim Filing Services for
PalmBeach County's (PBC) Facilities Development
and Operations Department (FDO), Fleet
Management Division (FMD) togenerate and file
warranty claims which will be reimbursable to
PBC's FMD for PBC owned and operated vehicles.
Thesuccessful bidder shall be required to
interface with the County's computer systems to
review and monitor every repairorder written by
the Fleet Management Division for warranty
reimbursable claims, and file those claims in
the mannerprescribed by the applicable
equipment's manufacturer. After claim filing the
successful bidder will be required to followupon
claim payments, pursue unpaid items and
negotiate whenever possible, goodwill payments,
policy adjustments andall other industry
standard methods for collecting the maximum
amount of warranty reimbursements possible
undervarying manufacturer's policies and best
commercial practices. The County presently
possesses several in-housewarranty
certifications covering several manufacturer's
of both light and heavy vehicles / equipment and
it is expected thatthe successful bidder's
service will negotiate additional agreements for
the County as needed with mutual consent
andwarranty rate revisions, policy adjustments,
goodwill payments and all other aspects of
warranty collections services forboth light and
heavy equipment as expected of a full service
warranty claim service and administration
organization tomaximize the benefits obtained
under this contract to the County.The successful
bidder shall assist the County in becoming
authorized warranty facilities by supplying and
assisting Countystaff in the preparation of the
documentation or paperwork required by the
Original Equipment Manufacturer(s) to becomeauthorized.