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GDPR: Imposition of EU Standard Will Have a Ripple Effect on Global Contact Center Operations

The
General Data Protection Regulation (GDPR), which will go into effect at the end of May, is a landmark legislative standard developed to strengthen and
unify data protection laws for all individuals within the European Union (EU).
It incorporates 99 articles intended to make customers in EU nations feel more secure
that companies will protect their personal data in terms of how it is stored
and used. In today’s global economy, the effects of the regulation will not
only impact companies in the US and just about every other nation but will have
instant ramifications in the way contact centers interact with EU customers.

Download the eBook to learn more about the GDPR and the challenges it presents to Contact Centers all over the world.