I cannot really brush up on the entire spa experience, but i will tell you that when it comes to hair Frank is an excellent stylist. I have VERY thick and curly hair and I recently had the Keratin Treatment and a trim done. It turned out PERFECTLY. I cannot explain what a difference it has made on my dry/damaged hair. The treatment itself is a bit pricey but worth every penny. Before the treatment it would take me 1.5-2 hours to blow out my hair. Now, I'm down to 40 mins for silky smooth healthy-looking hair.

Frank, who is personable, friendly, (and good looking!), is truly a master when it comes to hair like mine. I've heard that he is the go-to colorist for great color in Chicago, but I'd say he is the go-to stylist for ANYONE with difficult hair. He takes his time and really listens to what the client wants. He meticulously worked to make sure every strand of my hair was perfect. I never felt rushed--not even for a moment. Overall, a great experience thanks to Frank.

2

by suzieq8261 at Citysearch
March 24, 20105The Red Door Salon & Spa

Great Place FANTASTIC stylist--Frank

★★★★★

I cannot really brush up on the entire spa experience, but i will tell you that when it comes to hair Frank is an excellent stylist. I have VERY thick and curly hair and I recently had the Keratin Treatment and a trim done. It turned out PERFECTLY. I cannot explain what a difference it has made on my dry/damaged hair. The treatment itself is a bit pricey but worth every penny. Before the treatment it would take me 1.5-2 hours to blow out my hair. Now, I'm down to 40 mins for silky smooth healthy-looking hair.

Frank, who is personable, friendly, (and good looking!), is truly a master when it comes to hair like mine. I've heard that he is the go-to colorist for great color in Chicago, but I'd say he is the go-to stylist for ANYONE with difficult hair. He takes his time and really listens to what the client wants. He meticulously worked to make sure every strand of my hair was perfect. I never felt rushed--not even for a moment. Overall, a great experience thanks to Frank.

this place is awesome! I got a gift certificate for here and got an aromatheraphy massage.
was the best thing ever. they have good service and very very professional and knowledgable of their work.

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by schnitzle at CitysearchNov 10.

If you are an experienced spa go-er, do NOT go here because you will be disappointed. The locker room is a complete joke...some lockers are exposed to the plywood, and most of them do not lock. I had to move my things three times to find one that locked. In addition, the locker room is VERY small. The relaxation room is hardly that...you have to fill out your paperwork in there, digging a clipboard out from a big bucket in the middle of the room. During the massage I could hear doors slamming and people talking....and when I asked why the head rest on the massage table wasn't in a comfortable position, the therapist simply said that "it had been that way all day"....well then fix it! My group (4 of us) had the last appointments of the day, but they assured us we would not be rushed out after our massages were compete. However, all the water had been removed from the relaxation room, and there was a manager standing in there with us telling us to let her know when we were finished relaxing. Meanwhile, all the therapists are rushing out past us with their coats on, while the manager yelled goodbye to them. We figured we better leave, so I attempted to tell the manager about our less-than-expected experience. She had an excuse for everything of course, so I reminded her about the value of customer feedback. She still didn't get it. Everyone who commented about the pressure they use in trying to sell you products is absolutely right. Bottom line: do yourself a favor and go to most any other spa than this one!

0

by schnitzle at Citysearch
December 09, 20081The Red Door Salon & Spa

Yuck.

★☆☆☆☆

If you are an experienced spa go-er, do NOT go here because you will be disappointed. The locker room is a complete joke...some lockers are exposed to the plywood, and most of them do not lock. I had to move my things three times to find one that locked. In addition, the locker room is VERY small. The relaxation room is hardly that...you have to fill out your paperwork in there, digging a clipboard out from a big bucket in the middle of the room. During the massage I could hear doors slamming and people talking....and when I asked why the head rest on the massage table wasn't in a comfortable position, the therapist simply said that "it had been that way all day"....well then fix it! My group (4 of us) had the last appointments of the day, but they assured us we would not be rushed out after our massages were compete. However, all the water had been removed from the relaxation room, and there was a manager standing in there with us telling us to let her know when we were finished relaxing. Meanwhile, all the therapists are rushing out past us with their coats on, while the manager yelled goodbye to them. We figured we better leave, so I attempted to tell the manager about our less-than-expected experience. She had an excuse for everything of course, so I reminded her about the value of customer feedback. She still didn't get it. Everyone who commented about the pressure they use in trying to sell you products is absolutely right. Bottom line: do yourself a favor and go to most any other spa than this one!

I saw some reviews on various websites for Red Door Salon last week. I decided to give it a try, so I scheduled for an evening appointment with Lenny. I got a great hair wash with Nicole (she really massaged my scalp), and then a fabulous hair cut with Lenny. I've got incredibly curly hair, so it takes a lot of skill to get it right. He also gave me the best dry I've ever had. Plus, he didn't push a single product or service (though I will be going back for a color). I definitely recommend him and the salon!

2

by Brinnan at Citysearch
October 27, 20085The Red Door Salon & Spa

Great cut on my curly hair!

★★★★★

I saw some reviews on various websites for Red Door Salon last week. I decided to give it a try, so I scheduled for an evening appointment with Lenny. I got a great hair wash with Nicole (she really massaged my scalp), and then a fabulous hair cut with Lenny. I've got incredibly curly hair, so it takes a lot of skill to get it right. He also gave me the best dry I've ever had. Plus, he didn't push a single product or service (though I will be going back for a color). I definitely recommend him and the salon!

I took my sister to this spa for her 30th birthday - we planned to spend several hours, hundred dollars and looked forward to a very relaxing day here. While there, every person with whom we interacted - from the masseuse, to facialist, to the person at the front desk-kept trying to aggressively sell us more costly services and over a thousand dollars worth of products. The kicker was when the masseuse recommended a hair cut and color with their stylists - unprompted! We left the spa NOT relaxed at all and a little depressed that we needed so much more additional work, apparently. I would never ever go there again and most definitely would never recommend it to anyone.

0

by badger96 at Citysearch
April 29, 20081The Red Door Salon & Spa

Not Recommended - EVER!

★☆☆☆☆

I took my sister to this spa for her 30th birthday - we planned to spend several hours, hundred dollars and looked forward to a very relaxing day here. While there, every person with whom we interacted - from the masseuse, to facialist, to the person at the front desk-kept trying to aggressively sell us more costly services and over a thousand dollars worth of products. The kicker was when the masseuse recommended a hair cut and color with their stylists - unprompted! We left the spa NOT relaxed at all and a little depressed that we needed so much more additional work, apparently. I would never ever go there again and most definitely would never recommend it to anyone.

I flew into Chicago from Maryland for the day for my mother's birthday and we had made appointments for a cut/color for two a week in advance for her special day at Red Door Salon. In the middle of the appointment we're told that we weren't scheduled for a cut/color for two but rather a cut/blowdry. The front desk didn't do anything to remedy the situation and took no responsibility. Because it was my mom's birthday and she's a regular customer, Red Door sent her a certificant for a free manicure, which she never got even after reminding them after we checked in. Because the staff was so rude, our hairsylist---who's normally wonderful---go so frazzled and upset that he cut my mom's hair unevenly. The staff and manager promised to reduce our bill to make up for the time lost and misscheduling but when my mom went to paid, she was charged in FULL! Though we had plans directlly after our appt, my mom had to cancel them to get her hair fixed because she was too upset. When she went back in, a hair stylist other than our own, who was out on lunch break, tried cutting my mom's hair DRY, stating it was a "new technique" when really he just wanted to get us out of there. My mom has been in customer service and NEVER complains normally. Not only did Red Door not remedy or take responsibility but they were rude and gave us nasty looks. We felt so uncomfortable that unfortunately we won't be back, despite the fact that we love our hairstylist's work. The fact that they mischedule so frequently puts stress on the hair technicians and because of that they aren't able to produce consistent work. They treat customers HORRIBLY, regulars and non-regulars!

I flew into Chicago from Maryland for the day for my mother's birthday and we had made appointments for a cut/color for two a week in advance for her special day at Red Door Salon. In the middle of the appointment we're told that we weren't scheduled for a cut/color for two but rather a cut/blowdry. The front desk didn't do anything to remedy the situation and took no responsibility. Because it was my mom's birthday and she's a regular customer, Red Door sent her a certificant for a free manicure, which she never got even after reminding them after we checked in. Because the staff was so rude, our hairsylist---who's normally wonderful---go so frazzled and upset that he cut my mom's hair unevenly. The staff and manager promised to reduce our bill to make up for the time lost and misscheduling but when my mom went to paid, she was charged in FULL! Though we had plans directlly after our appt, my mom had to cancel them to get her hair fixed because she was too upset. When she went back in, a hair stylist other than our own, who was out on lunch break, tried cutting my mom's hair DRY, stating it was a "new technique" when really he just wanted to get us out of there. My mom has been in customer service and NEVER complains normally. Not only did Red Door not remedy or take responsibility but they were rude and gave us nasty looks. We felt so uncomfortable that unfortunately we won't be back, despite the fact that we love our hairstylist's work. The fact that they mischedule so frequently puts stress on the hair technicians and because of that they aren't able to produce consistent work. They treat customers HORRIBLY, regulars and non-regulars!

Pros: Location, decor, some hair stylists/technicians

Cons: Horrible rude staff and management that doesn't take responsibility and doesn't fulfill promises to customers

I had a facial at the Red Door on Michigan ave on christmas eve. When I walked in I was greeted and escorted to the locker room to change. The receptionist was very nice. The technician was very prompt and actually early to get me. I loved the facial, my skin felt great, refreshed and revived. I was so relaxed after my facial I took maybe 15 mins to actually get moving. When I checked out it took a little while for the girl to figure the system out but she was very nice. Overall I would recommend this location to my friends. It lived up to it's reputation. For this being my first time I was impressed and will go back.

2

by citygirl07 at Citysearch
January 01, 20074The Red Door Salon & Spa

Overall NOT BAD!

★★★★☆

I had a facial at the Red Door on Michigan ave on christmas eve. When I walked in I was greeted and escorted to the locker room to change. The receptionist was very nice. The technician was very prompt and actually early to get me. I loved the facial, my skin felt great, refreshed and revived. I was so relaxed after my facial I took maybe 15 mins to actually get moving. When I checked out it took a little while for the girl to figure the system out but she was very nice. Overall I would recommend this location to my friends. It lived up to it's reputation. For this being my first time I was impressed and will go back.

I only had an eyebrow was at the spa, which was OK, so I can't really say if the other reviews are on target, but the hair salon was amazing! My stylist spent so much time with me, and didn't rush the color or cut even though it kept him there a half-hour past closing. The end result was amazing!

I only had an eyebrow was at the spa, which was OK, so I can't really say if the other reviews are on target, but the hair salon was amazing! My stylist spent so much time with me, and didn't rush the color or cut even though it kept him there a half-hour past closing. The end result was amazing!

I had a signature facial at the spa, BIG mistake, I walked out looking like a red spotty mess, the facial woman tried to squeeze spots that didn't exist which resulted in me having severe redness and irritation all over my chin and nose which took 2 weeks to go away!
They also tried to sell me every product they had and despite saying no when I got to the counter there were atleast 3 products for me to purchase, the woman checking me out literally had to be yelled at before she would stop trying to give me a sales pitch.
Won't be going back!

I had a signature facial at the spa, BIG mistake, I walked out looking like a red spotty mess, the facial woman tried to squeeze spots that didn't exist which resulted in me having severe redness and irritation all over my chin and nose which took 2 weeks to go away!
They also tried to sell me every product they had and despite saying no when I got to the counter there were atleast 3 products for me to purchase, the woman checking me out literally had to be yelled at before she would stop trying to give me a sales pitch.
Won't be going back!

My husband gave me a Christmas present of a whole day at the spa. Manicure, pedicure, massage, facial, waxing, (not that I needed that) a super haircut and make up application and many other wonderful things. . I looked so relaxed and good no one knew me.

My husband gave me a Christmas present of a whole day at the spa. Manicure, pedicure, massage, facial, waxing, (not that I needed that) a super haircut and make up application and many other wonderful things. . I looked so relaxed and good no one knew me.

PROS: Pure delight.
CONS: Noone.

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by roxyhawkins at CitysearchNov 10.

The waiting area for treatments is tiny, cramped and noisy. My massage room must have been freshly remodeled, as it reeked of paint! The pedicure was nice, not very relaxing, but nice. If they billed themselves as a salon, I could understand, but calling themselves a spa is a stretch. I was hardly in a relaxed state of bliss in this place. Therapists are well-trained, it's the atmosphere that kills the experience.

1

by roxyhawkins at Citysearch
August 18, 20052The Red Door Salon & Spa

More like a salon than a spa...

★★☆☆☆

The waiting area for treatments is tiny, cramped and noisy. My massage room must have been freshly remodeled, as it reeked of paint! The pedicure was nice, not very relaxing, but nice. If they billed themselves as a salon, I could understand, but calling themselves a spa is a stretch. I was hardly in a relaxed state of bliss in this place. Therapists are well-trained, it's the atmosphere that kills the experience.

My Red Door experience was wonderful. I had a facial, massage and manicure. The staff was pleasant and no one tried to sell me anything. Everyone was helpful. I will return to the Chicago Red Door Spa on my next visit to Chicago. Best manicure I have ever had. Still looks great after one week.

2

by addavis at Citysearch
September 05, 20044The Red Door Salon & Spa

Good Service

★★★★☆

My Red Door experience was wonderful. I had a facial, massage and manicure. The staff was pleasant and no one tried to sell me anything. Everyone was helpful. I will return to the Chicago Red Door Spa on my next visit to Chicago. Best manicure I have ever had. Still looks great after one week.

I visited this spa for a wax and will never go back. The reception staff is rude and inattentive. and I was over charged me for my wax by 40%. I called to complain and the relationship manager tolde me she would call me back to get my address so she could send me a discount for the next appointment and I never heard back from her. Given the abundance of spas in the Chicago area this Spa should be more client oriented and drop the attitude.

0

by mahlhe at Citysearch
August 03, 20041The Red Door Salon & Spa

Horrible Spa

★☆☆☆☆

I visited this spa for a wax and will never go back. The reception staff is rude and inattentive. and I was over charged me for my wax by 40%. I called to complain and the relationship manager tolde me she would call me back to get my address so she could send me a discount for the next appointment and I never heard back from her. Given the abundance of spas in the Chicago area this Spa should be more client oriented and drop the attitude.

Massages here are great, manicures & pedicures are a bit sloppy & uninspired. What bothers me most is that the salon can't keep friends spending the day together on the same schedule and everyone--staff included--seems confused about where clients should be.

1

by lbyrd at Citysearch
March 04, 20043The Red Door Salon & Spa

OK service

★★★☆☆

Massages here are great, manicures & pedicures are a bit sloppy & uninspired. What bothers me most is that the salon can't keep friends spending the day together on the same schedule and everyone--staff included--seems confused about where clients should be.

They now use their own sunless tanning product which smells bad and is so light no one could tell I'd had it done. Go elsewhere for sunless tanning. Manicure nothing special, not worth the price. Locker room crowded and not clean. I was expecting a better day spa from the Elizabeth Arden name -- I would not go back. Better day spas in Chicago.

1

by anon011303 at Citysearch
January 13, 20032The Red Door Salon & Spa

Don't do their sunless tan

★★☆☆☆

They now use their own sunless tanning product which smells bad and is so light no one could tell I'd had it done. Go elsewhere for sunless tanning. Manicure nothing special, not worth the price. Locker room crowded and not clean. I was expecting a better day spa from the Elizabeth Arden name -- I would not go back. Better day spas in Chicago.

I was told by the receptionist that I would get Mark, "her favorite", but once I was in the waiting room they told me it would be Jon. Not a great feeling to start, but my haircut was okay. My sisters color turn out great. Luck of the draw here if you are not a regular. If you notice that the only great ratings are those given by people who go there all the time (or maybe those ratings are written by the people who work there). Too expensive for the treatment you receive.

0

by purch1106 at Citysearch
October 28, 20021The Red Door Salon & Spa

Not worth a 2 rating...

★☆☆☆☆

I was told by the receptionist that I would get Mark, "her favorite", but once I was in the waiting room they told me it would be Jon. Not a great feeling to start, but my haircut was okay. My sisters color turn out great. Luck of the draw here if you are not a regular. If you notice that the only great ratings are those given by people who go there all the time (or maybe those ratings are written by the people who work there). Too expensive for the treatment you receive.

i have some gripes about EA (the dressing room is so small you can barely breathe, weekends are way to crowded and chaotic), but some things have improved this year: they redecorated and it feels warmer and more relaxed, they are using survey cards to gather users' opinions, they have changed their check-in and check-out procedures so that it is easier to get in and out and they have better robes now.

2

by poopolaka at Citysearch
October 25, 20024The Red Door Salon & Spa

improving

★★★★☆

i have some gripes about EA (the dressing room is so small you can barely breathe, weekends are way to crowded and chaotic), but some things have improved this year: they redecorated and it feels warmer and more relaxed, they are using survey cards to gather users' opinions, they have changed their check-in and check-out procedures so that it is easier to get in and out and they have better robes now.

I had a facial and pedicure here recently and have never had a worse experience. It is like a circus and is anything but relaxing. The front desk staff is rude and indifferent and the facialist was trying to sell me on a more expensive facial while she consistently insulted me. There was also a baby crying in the next room throughout my facial. The pedicure was average, but the pedicurist was as rude as the others.

0

by ewoh5 at Citysearch
September 05, 20021The Red Door Salon & Spa

Worst spa experience

★☆☆☆☆

I had a facial and pedicure here recently and have never had a worse experience. It is like a circus and is anything but relaxing. The front desk staff is rude and indifferent and the facialist was trying to sell me on a more expensive facial while she consistently insulted me. There was also a baby crying in the next room throughout my facial. The pedicure was average, but the pedicurist was as rude as the others.

I used to visit the Red Door every week. I stopped because their error percentage of getting appointments mixed up was 50%! Every other time I went for an appointment, they either didn't have my on their books, the time was wrong, or it was for the wrong service. Extremely poor service, including managers who shrugged when you tried to get some assistance.

0

by JulietM at Citysearch
August 30, 20021The Red Door Salon & Spa

front desk/scheduling - DISASTER

★☆☆☆☆

I used to visit the Red Door every week. I stopped because their error percentage of getting appointments mixed up was 50%! Every other time I went for an appointment, they either didn't have my on their books, the time was wrong, or it was for the wrong service. Extremely poor service, including managers who shrugged when you tried to get some assistance.

Having to wait for an open spa chair for the pedicure, then climbing in next to another person was cumbersome at best. Manicurist was skilled but her responses were scripted, not a personal experience at all. As soon as one person was through they would clean/rinse the spa and someone else would climb in. My nails looked good but I'm not sure I would go back for a pedicure

2

by suemrn at Citysearch
June 03, 20024The Red Door Salon & Spa

7

★★★★☆

Having to wait for an open spa chair for the pedicure, then climbing in next to another person was cumbersome at best. Manicurist was skilled but her responses were scripted, not a personal experience at all. As soon as one person was through they would clean/rinse the spa and someone else would climb in. My nails looked good but I'm not sure I would go back for a pedicure

Message from The Red Door Salon & Spa

Located on the Magnificent Mile, our newly renovated boutique sits within the historic Palmolive building and can accommodate large group events. We offer a Spa Café that seats up to 36 guests and an expansive service menu featuring massage therapy, facials, manicures, pedicures, makeup artistry, and a full service hair salon.

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