Spa Etiquette

To ensure that you and those around you experience the full benefits of Main Street Spa and Wellness Center, we suggest the following:

Cell phone usage. In order to enjoy your wellness experience, please turn all cell phones to vibrate or SILENT.

Arrive on time. Usually 10-15 minutes is enough to consider (especially to fill out paperwork for the first time or use the restroom)

Speak up about what you want. If you don’t have a preference you will generally get a male therapist as many people prefer female therapists. Massage therapists are trained to respect boundaries and use proper draping techniques so either should be fine. During the massage, feel free to speak up about anything you would like differently—more pressure, less pressure, quieter music, a blanket if you’re cold, turning the table warmer off. Your comfort is the most important thing, your therapist is there for you.

Massage is usually done nude, but you are covered with a sheet at all times. Typically you may be asked to undress to your comfort level. Only the part of the body being massaged is exposed. You should dress as comfortably as possible.

Talking. In terms of having a conversation during your treatment, your therapist should follow your lead. You can choose to talk or just “zone out” and enjoy your treatment.

I’m done. When your session is complete, your therapist will let you know that you will not have to jump up instantly. However, keep in mind that he/she may have someone coming directly behind you. Most therapists will say, I will be waiting outside of the door”.

Leaving a tip or gratuity. This is usually a great way to say “thank you” for the exceptional service. The current scale for day spas is 15-20%. If you were given a gift certificate, the gratuity would be for the value of the service.

Appointment cancellation. We currently have a 24-hr cancellation policy. If you know you are not going to make it, please call to either cancel or reschedule. If you do not show for your appointment, you will be charged for the service. Please leave a message if you are unable to reach us and you will receive a return call to confirm your appointment status.