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Terms and conditions

Terms and conditions

Valid from 17th August 2018

General information

Products in this online store are sold by Al-Men Oy, VAT number FI15375323. We sell our products for companies and for private persons of 18 years of age or older. The prices include VAT. We reserve the right to change prices and delivery costs.

Ordering

Products can be ordered using the shopping cart on our website store.al-men.fi. Orders will be confirmed by e-mail that includes price of the order, delivery costs and list of ordered products. The customer is required to give a valid e-mail address to receive the order confirmation.

The customer commits to our valid terms and conditions by ordering products from our online store.

Payment terms

Products and shipping costs are paid in placing order. All payments are made in EUR.

You can pay your order through Checkout, which is a safe payment service offered by Checkout Finland Oy (FI21966066).

You can make your payment using options offered on our online store. Accepted payment types are credit cards (Visa, Master Card), most of the Finnish bank paying options and mobile payment.

After you’ve chosen the payment method among the options the merchant offers, the payment transaction proceeds to the system of the chosen payment method. When you have accepted the payment and returned to the online store, the payment will immediately be registered as paid for the merchant. The payment is paid to the account that is administered by Checkout Finland Oy, from where it will be transferred to the merchant.

Delivery time

We post products on working days. Delivery time for products that are in our storage is usually 1-5 working days from receiving the payment. In other cases, we inform about the delivery times. Al-Men Oy does not take responsibility for direct or indirect costs that a delay may cause.

Delivery method and delivery costs

Delivery costs include shipping and packing costs. The delivery costs will appear to the shopping cart when payment and delivery method have been chosen. The products are usually delivered in parcel.

Change and return conditions

Right of withdrawal

You have the right to cancel this agreement within 14 days without giving any reason. The withdrawal period ends within 14 days starting from the day you received the last shipment, or in the case of downloadable products, from the moment you received the order.

In order to exercise the right of withdrawal, you must notify us of your decision to cancel the agreement in an unambiguous way (for example, by mail or by email). You can also use our printable return form, but its use is not mandatory.

To comply with the deadline for withdrawal, it is sufficient that you submit your notice of cancellation before the end of the withdrawal period.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

You must return the goods without delay and no later than 14 days after informing us about your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired.

You are only responsible for the kind of value decrease of the goods that did not result from treatment that is required for determining the nature, properties and functionality of the goods.

Faulty, broken and missing items

If you want to make a complaint of broken, faulty or missing product, please contact us by sending an email to store@al-men.fi. The complaint must be done within 14 days since receiving the package. If your package has been damaged by the delivery company, make a complaint to your delivery company immediately when you receive the package.

Additional terms

Al-Men Oy cannot be held liable for any direct or indirect losses, damages, injuries or costs incurred by products bought from Al-Men Oy. We reserve the right to change our sales and delivery conditions. When ordering products via the service, the customer accepts the terms and agrees to meet them.