Your Feedback

If you wish to make a compliment or complaint, you can take the following steps:

Step 1 - Speak to the staff

If you are making a complaint, telling a staff member caring for you gives them an opportunity to fix the problem if they can. If you are not happy with their response, you may ask to speak with a Nurse Unit Manager or equivalent of the area.

Step 2 - Contact the Patient Liaison Service

You can contact the Patient Liaison Service by email or by completing the form below.

Staff will acknowledge your concerns within five (5) days or contact you for further information. If you have raised an issue requiring an investigation, you should receive a feedback letter within 35 days.

While every effort is made to complete investigations within this time frame, for complex matters it may extend beyond 35 days.

Step 3 - Health Ombudsman

You also have the option of contacting the Office of the Health Ombudsman. The Ombudsman is independent from Gold Coast Health and can be contacted by:

Your Privacy

We take your privacy seriously. It is important to note that there will be no record of your complaint attached to your medical chart. All complaints are treated with the utmost confidentiality at all times.

Compliments will be forwarded to relevant staff and their supervisors.

Enter your details in the form below:

Your name (required)

Email (required)

Phone

Type of feedback (required)

General Feedback

Compliment

Complaint

Patient Liaison enquiry

Your feedback (required)

Leave this field blank

Last updated 21 Dec 2016

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