Technician, Field Services

Posted on May 18, 2019 by
Lee Cty Electric Co-Op-Own

North Fort Myers, FL 33918

Professional/Technical Services

8 May 2019

Annual Salary

Full-Time

Work Schedule: Employees are expected to participate in a rotating 24-hour on-call standby duty. This position will be required to report to work outside of normal business hours in case of major outages, emergencies or storm restoration. LCEC provides reliable, cost-competitive electricity to more than 210,000 customers throughout a five county service territory located in Southwest Florida. We employ approximately 400 skilled employees and are one of more than 750 electric distribution cooperatives located throughout the United States. LCEC has been recognized locally and statewide as an industry leader and continually receives acknowledgment for the work that our employees do in the community along with other civic, environmental and professional honors. We are searching for a Technician, Field Services to join our Customer Care Operations team located in Immokalee, Florida. Position Summary: This position is responsible for handling all associated field activities in a timely and safe manner; this includes verification of the meter for TWACS reads, installing, connecting, disconnecting, and removing single-phase, three-phase, and self-contained network KWh meters. The position is responsible for the timely submission of properly completed documentation. This position works a variety of varied and extended shifts. Position Responsibilities: Perform disconnect at the meter for non-payment, field collections and properly completed daily documentation.Perform field meter verifications, installing, connecting, disconnecting and removing single-phase, three-phase, and self-contained network KWh meters and maintaining related records. Perform meter review and voltage checks. Perform safety checks and report tampering, theft or the removal of LCEC equipment for non-payment and maintain billing integrity.Maintain effective working relationships with employees and customers at all levels within LCEC. Ensure smooth operations, productive communications and effective understanding during all interpersonal contacts. Provide current and accurate information to all requesters courteously and in a timely manner.Must live within 45 minute commute of assigned work station upon completion of training or 90 days, whichever comes first.Report any vehicle issues immediately to the LCEC Fleet Management Department, and submit monthly mileage logs to the immediate supervisor at the end of each month. Perform visual inspection of work vehicle each day and comply with all vehicle guidelines.Comply with the State of Florida Motor Vehicle Laws, any local, county, or federal ordinances and LCEC Accident Prevention guidelines.Comply with all NEC Safety guidelines and LCEC's Safety Policy.Respond to customer (internal/external) inquires in a timely fashion, as well as comply with all of Customer Care Operations' procedures. Be able to work independently with little or no supervision.Maintain a satisfactory attendance record in accordance with LCEC's Attendance and Punctuality Policy.Comply with LCEC's Drug Free Workplace Policy. Required Qualifications: High school diploma or equivalent.Completion of competency based training for meter readers/collectors.One (1) year' employment with a utility performing meter connects and disconnects.Current Florida Driver's License must be in good standing. Desired Qualifications: Six months' experience performing collections or working with delinquent accounts. Physical Demands and Work Environment: The physical demands and work environment characteristics described here must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: Physical Demands: Must be able to lift, carry, or push up to 50 pounds.Must be able to stand or walk for extended periods of time.Must be able to get in and out of vehicle/truck multiple times daily.Must be able to perform multiple meter installs or removals repeatedly within the same work shift timeframe.Must be able to push or pull with force meters into meter socket repeatedly within the same work shift timeframe.Must be able to walk over uneven or rough terrain. Work Environment: Outside field work.Travel by boat to outer islands. Please note that at the time a candidate is made a job offer, the candidate will be subject to a background check and a drug screening. Category: Installation & Maintenance , Keywords: Field Service Representative