Why was my credit card declined?

WeVideo Support
- September 23, 2015 20:49

Why was one of my charges declined?

Declines can happen for a variety of reasons. When our payment system submits a charge, your bank will have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as your spending habits, account balance, and card information like the expiration date and CVC.

Because these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and you previously had a successful payment, a future charge can still be declined by a bank’s fraud systems.

How can I find out more information about a specific decline?

Unfortunately, banks do not share specific decline reasons with the company who runs the card.

If all of the card information seems correct, it is best to contact your bank, inquire for more information, and ask for future charges to be accepted.