Cons:
Could have been in time waited seated in the plane for more than an hour due to technical problems , airline could have provided free refreshments at least as a consolation

IAH

AUS

Excellent 8.5

Pros:
Departed and arrived on time.

Cons:
Legroom was minimal.

LAX

SFO

Excellent 10.0

Pros:
Yes, I got upgraded.

DEN

SAT

Mediocre 2.0

Pros:
what's there ever to like in United? One things is worse than the other!

Cons:
Flight was delayed 1 hour for crew not showing up. contacted customer service 2 times on phone and was promised to get travel voucher in 24-48 hours. Never got that. On 3rd time contact I was asked to email their support I did one week ago and nobody bothered to respond yet. Typical United!

SDF

IAD

Excellent 9.3

Pros:
Crew amazing, smooth flight and on-time

Cons:
Legroom and the fact that there is even s lower version of economy now! Yikes

Cons:
Flight was three hours late (not because of weather). Pilots left seatbelt sign on during whole flight even though there was minimal turbulence.

YYZ

LGW

Okay 5.6

Pros:
i was pretty comfortable being in an aisle seat

Cons:
didn’t love the lights coming on in the middle of the night

YYC

YLW

Good 7.3

Pros:
Kayak is great for finding the right flights that fit my travel schedule. WestJet staff are very friendly and are very helpful getting you on board the plane.

Cons:
The WestJet BASIC fare restrictions are very anti-customer centric. I know the fare is about price only. However, prior to the change the airfares were the same, but the restrictions, like missed flights were less penalizing. This fare structure is a WestJet - Win; Customer - Lose.

YYZ

HUX

Mediocre 2.0

Pros:
We got stuck in a line up to check in and the line was over 2 hours long and by the time it was our turn, it was too close to departure ( an hour to go) and they wouldn’t let us board so we didn’t get to take our flight at all.

KOA

YVR

Excellent 10.0

Pros:
The flight left on time and the crew were pleasant and efficient. Best of all, we had ample legroom in our economy seats. Much appreciated!

Cons:
While we were waiting to board, we heard an announcement by American Airlines, allowing currently serving military members and their families to board with the VIPs. I think that is wonderful idea!

Cons:
No bathroom on plane (not announced before hand). Limited luggage storage space.

LAX

HNL

Okay 5.0

Pros:
The only enjoyable thing about my flight was the couple sitting next to me.

Cons:
We weren’t served drinks until nearly 2 hours in. They kept making announcements saying “it’s really turbulent and not safe” but I’ve flown a lot and we barely had any turbulence the entire flight and at no point was it unsafe. When it was calm they were hanging out and taking in the back.

Cons:
I guess some padding on the seats is out of the question, so never mind.

TPA

ORD

Mediocre 2.0

Cons:
Waited 1 hour and 20 minutes for luggage.
No excuse. Left us alone for an hour and then sent someone who was embarrassed to face us.

SAT

DEN

Good 7.0

Cons:
The rep. at the baggage drop off was being unnecessarily unkind. Though she did not attend to us, it was obvious to all those in line she was upset. She gave her co-rep. attitude &created a very uncomfortable environment. We do not know either of their names. The negative rep was the AfricanAm lady.

LAS

DEN

Okay 5.0

Pros:
These seats are beyond uncomfortable...The tray table serves no purpose but to hold a drink so it would be much more practical to have a cup holder.

Cons:
The flight was delayed to 8:50 from Vancouver to Toronto. I got to the check in counter at 8:00 but was denied to check in my luggage though the cut off time is 45 minutes. So I wasted my tickets.

Cons:
If you want anything to eat or drink during the flight, you have to pay for it. The experience would be much better if those things were complementary, as they are with most airlines.

GRR

MCO

Good 6.0

Cons:
Free non-alcoholic beverages at least.

LAS

RSW

Good 7.6

Pros:
Crew was cool - seats were comfortable but

Cons:
Not able to recline seats. Head rests did not have a cushion to pull around neck. AND - no charging stations for computers or phones - bad - looking elsewhere for my next flight. Come on, this is the charging age!

LAS

SLC

Mediocre 2.0

Pros:
I’m pretty positive everything would’ve been great however we called frontier Airline several times to tell them the connecting flight was delayed unfortunately making us eight minutes late and they departed without us so we were not able to be on the flight and now we contacted the office.

Cons:
In this uncontrollable circumstances with proof possibly allow a credit or refund better because now we have to book another flight or make a red another arrangements to drive or salon and pay for rooms. Town that we flew out from did not have frontier. This is a family medical ER trip not pleasure

PHL

SJU

Excellent 9.2

Cons:
Everything was good. It’s was a nice travel... safety and puntual. I like that... the only things I think they may could be better is the airplane seat. And they don’t have television.

Cons:
The flight was delayed to 8:50 from Vancouver to Toronto. I got to the check in counter at 8:00 but was denied to check in my luggage though the cut off time is 45 minutes. So I wasted my tickets.

Pros:
Not much. Gate agent said she was giving me an aisle seat. Turned out to be a middle seat. Crew was rude. Seat was dirty. Dlaybof 90 minutes leaving Austin.

Cons:
Almost everything.
Respectful employees at gate and on plane would have been appreciated. Passengers are not cattle.
(Gate agent said she was giving me an aisle seat. Turned out to be a middle seat. Crew was rude. Seat was dirty. Dlaybof 90 minutes leaving Austin.)

SAN

AUS

Good 7.5

Pros:
Easy and clear options. I DO like that the seats CANNOT be reclined.

Cons:
Not the airline's fault, but I had a weird passenger just behind me, apparently sleep and moving quite a bit, kicking my seat frequently

MCO

PVD

Excellent 8.6

Pros:
I like the fact that the flight was on time, and boarding was quick..

GRR

DEN

Mediocre 3.3

Pros:
Crew was okay.

Cons:
Seats on plan were horribly uncomfortable. Food to the point of a scam expensive. Airplane lost baggage with over $1,000 value. Including seeing glasses gone. Trip ruined. Rest of luggage was soaking wet like they left it laying outside in the rain. Horrible horrible company.

Cons:
I wish the headphone jacks allowed standard headphones. I brought a nice set and didn't have an adapter. I used the ones they included which were ok, but not great.

LAX

SEA

Good 6.0

Cons:
Flight was delayed more than 4 hours. I switched flights to try to beat the 4 hour delay but was still delayed 4 hours. After verifying with delta t am members that my bags had been rechecked they had not

SNA

DTW

Mediocre 2.0

Pros:
Flight was overbooked!!!! How dare you overbook your planes? If you do that, get new plane!!! People loosing time and money.. 9 people couldn’t get seat on the play they paid for... tomorrows flight is same sting... this is last time fling delta... and we are silver medallions... who fly a lot!!!

Cons:
Flight was overbooked!!!! How dare you overbook your planes? If you do that, get new plane!!! People loosing time and money.. 9 people couldn’t get seat on the play they paid for... tomorrows flight is same sting... this is last time fling delta... and we are silver medallions... who fly a lot!!!

Cons:
Choices of food could have been better, including not running out of items on a 5 hour flight.

DCA

LAX

Excellent 8.3

Pros:
The inflight movie/tv selection was fabulous!

SEA

JFK

Excellent 8.0

Cons:
Seats are a little right for crows country flight. Comfortable seats though.

RNO

PDX

Excellent 9.0

Cons:
All good

SAN

SJC

Good 6.0

Pros:
They were nice and calm workers.

Cons:
I asked to check my bag while at the gate, and I was told yes just give me one second. They proceeded to call groups to enter the plane. I wasn’t helped. They forgot about me, then I went up 10 minutes before departure to board, and they told me I was late. It was a mess with overbooking too.

Cons:
Seats were not comfortable at all. My back was aching by the end of the flight. The power outlet under the seat would have been great, had it been working.

FRA

IAH

Excellent 10.0

Pros:
The crew was excellent and I was comfortable during the flight.

Cons:
Touch screen could be a bit better. Sometimes I had to press to hard that I feel can bother a passenger that is in the seat in front of me.

DEN

YYC

Mediocre 3.6

Pros:
We arrived safely along with our baggage.

Cons:
Major weather issues so delayed boarding and flight. That's understandable, but poor, often rude, gate operations. Often no, inaccurate, or misleading information. They seemed confused, as if this were the first time event.

DEN

YYC

Excellent 9.2

Pros:

Cons:
Movie kept crashing and I had to restart the app

EWR

GVA

Good 7.3

Pros:
Crew was super friendly, considerate & helpful, esp the woman working my area.
Options on entertainment were great & worked well

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