I liked the interview and I really like Steve’s methods for consulting.

I agree with him that 500+ pages usability reports don’t do much good for companies. I’ve seen a major electronics company dumping there 10.000 Euro’s costing report because they simply could’t do anything with it.

What Steve does is to give an advice that is easy to implement and that makes a website more usable quickly.

He also doesn’t advice companies to make there website look like a wordpad document with 18+ sized letters.

If we (usability experts) want to make the world more usable then I think this is the way. Because you have to admit that most websites you visit (having some eye for usability) can be made much more user-friendly with even some minor quick changes. Changes that are not very costly but make a visitor feel a lot less frustrated.

Keep up the good work Steve and I’m looking forward to your next book.