Are you one of those lucky ones whom family and especially your mother always ask for help when it comes to doing anything tech-related? She gets a new smartphone, an iPad, TV set-top-box, even the microwave timer - are you the go-to-person? So how do you find teaching her all those things which you find trivial? Do you ever wonder why she doesn't quite get it despite you telling her again and again?

Ransomware is a type of computer viruses that hijacks your files and threatens to delete your files unless you pay a ransom. In May 2017, it striked again. The latest variant is WannaCry. It has affected computers in 150 countries and in the UK, it has greatly affected the National Health Service (NHS) as mentioned on the BBC news. So how can you protect yourself from such attacks?

Do you wonder why your computer, tablet or smartphone is running a bit slower today than when it was brand new? We have two simple, free and non-technical tips for you to help you speed up your electronic devices.

Since the end of August 2016, many people received a notification from WhatsApp asking its users to read and agree the new Terms and Conditions and Privacy Policy. The new policy has a hidden clause which allows WhatsApp to share the user account information with Facebook for advertising purpose. Unfortunately many people agreed to the new policy without checking. Here is a user guide to show you how to respond to the notification and how to undo the mistake.

Windows 10 comes with a lot of new and exciting enhancement. However this latest Microsoft operating system also likes to collect a lot of data on its users and that might not be a good thing for people who value their personal information and privacy. Here are a few things that you can do to minimise Windows 10 from knowing too much about you. (Updated 14 Nov 2016)

If you are using Windows 7, Windows 8 or Windows 8.1, you probably notice that in the past few months you have a new Windows icon on your system trays. Sometimes it will pop up with a notification bubble and prompt you to upgrade to Windows 10. So how to remove the "Get Windows 10" reminder and tray item?

If you have Java installed on your machine, every now and then you get a notification at the bottom right hand corner of your task bar, telling you that a Java update is available and asking you to update. However, oftentimes, our customers complain that their web browser looks a little bit different after the update. So how to install the Java update properly?

Windows 10 has a very useful special shortcut menu for system admins or people who love tinkering with Windows. It is surprisingly easy to access. All you need to do is to right click on the "Start button"!

Recently I came across a situation where my old Windows 7 laptop failed to run Windows Update. It kept telling me "Windows Update cannot currently check for updates because the service is not running. You may need to restart you computer". I checked the basics, googled for some answers and tried many solutions including Windows Update Diagnostic (Fixit), but none worked. Here is something that did.