In game VoIP not working with Plusnet - I'm going to have to leave

I play a multiplayer VR game called Echo Arena. Everyone can talk to each other but i cannot understand what people are saying as the VoIP breaks down into stutter. Just to note, this is the only game it happens with. It's a really important part of the game.

Some other people have the same problem. the common theme is that everyone i know of with the problem and whose ISP i know are with plusnet.

Re: In game VoIP not working with Plusnet - I'm going to have to leave

I have asked someone to run a ping plot or their connection that works fine. I'll post it here when i have it.

Someone suggested to me today that it may be due to plusnet blocking or throttle certin ports. I thought i'd add this info posted on the developer's discord channel:

Port Information for Echo Arena If you find that you're having connection issues to Echo Arena, or your VOIP audio is jittery, you can try opening the following ports through your router configuration. This is a more advanced troubleshooting step, so we recommend power-cycling your network devices & PC first to see if that resolves your issue. If it doesn't and you feel up to the task/confident in your technical abilities, you can check out the steps on how to open ports here: https://portforward.com/router.htm (just click "close" on the ad that appears). Login (TCP):

34712

Matchmaking (TCP):

42148

General (UDP):

2000
2100
2200
6792

I have opened all these up on my router and added the highest QoS to them. It didn't help....

Re: In game VoIP not working with Plusnet - I'm going to have to leave

Thanks Peter for testing at home for me. It is interesting that EA voice worked for you. I use a netgear D7000. I also have a plusnet router and the VoIP doesn't work with either. What router are you using? Our IP routing was a bit different....is this significant at all?