This will happen if you have not added the student to the test session, or if the student's status on the proctor screen is anything other than Awaiting Student.

Solution

Take the following steps to resolve this issue:

Check the student's status

If the student's status is anything other than Awaiting Student, their name will not appear when they join the session, because the test session doesn't see that the student is eligible to rejoin.In the above image, Delilah's status is Awaiting Student, so her name should be available when she joins the test session. However, David's status is not Awaiting Student, so his name won't be displayed. If we need to get David back into the test session, we need to take actions to return his status to Awaiting Student.

Refresh the proctor console

In some cases, your computer may have lost its connection to our servers, or your browser may have timed out the connection. If the steps above to change the student's status do not work, take the following steps on the proctor computer:

Navigate away from the test session by clicking the Home link at the top of the page. Note that this will not interfere with student testing.

Select Manage Test Sessions.

Click Return to Testing.

Check the student's status and follow the appropriate steps above.

Close and reopen the testing browser or app:

If the student still cannot find their name, and you have verified that the student's status is Awaiting Student, have the student close and reopen the testing browser or app and try again.