Careers at Mitchell Humphrey

Mitchell Humphrey & Co. is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. Explore a wide variety of ‘easy-to-use’ solutions for both business and government. Plus, ask about our FastTrackGov product line.

General Summary
Responsible for all aspects of client software implementations – including project management, conducting implementation planning meetings, understanding and documenting requirements, training clients, scheduling and tracking tasks, and communication of findings internally and with the client. This individual is also responsible for the ongoing support and maintenance of clients and our products.

A strong knowledge of and experience with the following is a plus: Microsoft Dynamics® CRM and the business processes of state and local governmental entities, particularly in the area of Community Development applications and/or GIS software.

Key Objectives
1. Perform all duties related to implementing and maintaining FastTrackGov for our clients: This includes, but is not limited to; implementation planning meetings, business process review and analysis, deployment, training, conversion assistance, and general consulting.
2. Obtain specific knowledge of FastTrackGov systems to which you are assigned to become the “system expert”. It is the Application Consultant’s responsibility to supplement the formal training provided with independent study in order to develop the level of proficiency necessary to obtain the standards set forth here and to request additional formal training when needed.
3. Obtain general knowledge on all other Mitchell Humphrey systems. General knowledge means being able to answer the majority of the Response Center calls from customers on these systems by searching the CRM system and reviewing the documentation.

Key Responsibilities/Skills
1. Experience in mapping process flows, understanding, and documenting client-specific requirements.
2. Quality assurance testing of software after it has been configured for a client.
3. Train users on standard software and software customized to their unique requirements.
4. Develop user documentation, training manuals, and on-line help.
5. Provide White Glove Service to our clients at all times. White Glove Service means each client is afforded special care and attention when answering and responding to customer phone calls, working on support calls, during general client contact, or when assisting clients with any other issues or problems.

Attributes
Leadership skills – Sets the right course, motivates others to follow, and supports the team in their goals.
Relationship skills – Develops trust and confidence with all key stakeholders: Employees, colleagues, supervisors, clients, business partners, and suppliers.
Strategic thinking – Proactively challenges the status quo to drive game changing results.
Business acumen – Assesses data from a variety of sources and understands the whole picture to develop optimal plans to drive our clients’ success.
Process & Operations – Understands how to assess, define, and implement operational improvements.

Location
This position is based in St. Louis, MO.

Travel Requirements
Travel required is approximately 20 – 40 percent.

Education and Training
A bachelor’s degree in business with a specialization in Public Service, or other government-related specialty; or Information Systems is required. A masters degree and Microsoft Dynamics® CRM certification is a plus.

Work Experience
Three years of related business experience. Software industry background (implementing ERP or SaaS solutions is ideal) or experience with regulatory agencies involved in land management, licensing, and inspections is a plus.
Unique/Optional Skills or Abilities
• Ability to work in collaboration with all levels of personnel.
• Extremely organized and able to manage multiple tasks at the same time.
• Possess strong analytical skills with attention to detail.
• Very strong written, oral, and presentation communication skills.

General Summary
The Technical Consultant is responsible for performing the technical activities and deliverables related to client implementation projects. This individual will be focused on all aspects of implementations – including training, implementation assistance, report writing, implementation planning meetings, understanding business processes, documenting requirements, software configuration, and data conversion.

This individual will have the ability to learn the company’s implementation and configuration processes; and be adept at understanding a client’s technical environment and requirements. Keys to success include the ability leverage deep technical skills and the capacity to build functional and technical knowledge of our proprietary FastTrackGov® software.

Key Objectives
1. Perform all activities related to configuration of software for the implementation of a highly configurable software application. Understand all FastTrackGov product offerings, the product technology, and the business processes of the company’s government client’s.
2. Collaborate with the project team to understand all technical aspects and ensure the quality of the deliverable.
3. Contribute to the consultant tool set by identifying new requirements, specifying processes, and maintaining proprietary configuration tools.
4. Always seek opportunities to identify and disseminate improvements to organization-wide methodology, processes, and practices; assess and share repeatable processes and deliverables that can be leveraged across multiple projects to increase speed and reduce costs.
5. Contribute to an environment that fosters collaboration and teamwork through sharing experiences, information, perspectives, skills, and expertise.
Key Responsibilities/Skills
1. Perform all duties related to implementing and maintaining Mitchell Humphrey’s proprietary software products for our clients: This includes, but is not limited to; project planning, business process review and analysis, configuration and deployment, software training, conversion assistance, general consulting, and report development.
2. Gain specific knowledge of Mitchell Humphrey systems to which you are assigned to become the “system expert.”
3. Provide Response Center support to our clients on an as needed basis.
4. Prepare post-engagement reports.
5. Configure highly customizable systems to meet specific client requirements.
6. Map process flows, understand, and document client-specific requirements.
7. Quality assurance test software after it has been configured for a client.
8. Train users on standard software and software customized to their unique requirements.
9. Develop user documentation, training manuals, and on-line help.
10. Provide White Glove Service to our clients at all times. White Glove Service means each client is afforded special care and attention when answering and responding to their phone calls, working on support calls, during general contact, or when assisting with any other issues or problems.

Location
This position is based in St. Louis, MO.
Travel Requirements
Travel required is approximately 20 – 40 percent.

Education and Training
1. A bachelor’s degree in business, with a specialization in Public Service or other government-related specialty; or Information Systems is required. Microsoft Dynamics® CRM certification is a plus.
2. 3+ years of experience in similar role configuring COTS software.
3. A natural client services mentality; the consistent ability to keep the needs of the client at the forefront of his or her actions.
4. Ability to work with minimal supervision in a fast-paced and dynamic environment.
5. A willingness to tackle difficult and complex problems.
6. Strong work ethic and attention to detail.
7. Capacity to react quickly to problems as they arise and meet deadlines under pressure.
8. Demonstrated track record of creative approaches to analyzing and solving complex problems.
9. Strong written and verbal communication skills.