Privacy Notice

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service and support.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us in the future.

The type of information we will collect about you includes:

Your name
Address
Phone number
Email address

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a cookie which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unlessyou modify your browser settings.

We do not sell or offer any data we have collected about you to a third party under any circumstances.

If you have any questions/comments about privacy, you should contact us.

We keep our privacy notice under regular review. This privacy notice was last updatedon 21 May 2018.

Returns Policy

We offer a 10 day replacement guarantee policy for all faulty items on our website. Goods that are returned within the 10 day period but are not faulty will incur an administration charge of £25 per product and will be returned back to the customer at their expense.

All sales are final, please be sure that the product you are ordering is in line with your requirements, if you are unable to confirm this from the information in the product listing please contact us via the contact form for further product details before you make a purchase, returns are not accepted simply because you decide you no longer want the product or it does not fit your requirements.

Please note, we do not cover return postage costs under any circumstances.

All items returned to us for replacement must reach us within 10 days of the date of delivery. Items returned for replacement outside of this 10 day period will not be accepted and will be returned to the customer at their expense.

As soon as we receive the returned product (within 10 day time period) in the condition that it was sent and with all original packaging, we guarantee to supply a replacement as soon as we are able.

Warranty is invalidated if any seals on product(s) are broken or the unit(s) are damaged in any way.

We strongly recommend that all items are tested before installation as we will not accept the return of any product that is scratched or marked in any way.

Warranties on electrical products that require professional fitting ( such as car DVD players and camera systems ) will be honoured only on proof of professional fitting, please retain your fitting certificate.

All products carry a standard 1 year manufacturers guarantee which is not affected by the above returns guidelines and will remain in operation for 1 year from date of purchase.

If you have any further questions concerning our refund/replacement policy please use the form on the contact page.