Since
its inception in India, the BPO sector has attracted the highest number
of Indian youths as its employees. By offering lucrative wages, minimum
educational qualification, spoken English being the only important
criteria, the Indian youth who were still studying, or were without a
degree, for the first time got an opportunity to earn without a degree.
This made the Indian youth seek the BPO call center jobs easily when
they were short of finances, or when they’d just wanted to earn quickly.
Youngsters working made India the IT/BPO hub. However, in the course
the way the industry, moreover a job in the BPO industry is perceived as
one which is menial, a temporary stop to earn in short time without a
degree.

Now, with the growth of the Indian BPO industry, the
industry leaders want to change the perception associated with the
industry employees. With the further development of the industry, having
more to offer than just telephone callers of a call center company,
many more Indian youths are aiming to make a serious and long lasting
career in Indian BPO industry. It is with this that many BPO companies
in India have come up with various educational programs, seminars,
workshops, trainings, to tap the Indian youth for a longer time in the
sector. With this, the youth is also seen to get fascinated by the
extraordinary monetary rewards, other educational incentives and any
such opportunities attached to the industry.

It is as a result
of this that the industry is now not just being perceived as what it
used to be. Now, there isn’t any more weekend walk-in occurring for BPO
jobs in India, which used to happen when the Indian youth had taken the
sector lightly. With the growth maturity noticed in all of the BPO
companies in India, the process of hiring has changed. Earlier, there
were merely Indian call centers and spoken English was the only
qualification needed. However, with the maturation happening in the
industry, there have been opening up of more operations than just
restricted to the call centers and those operations more often include
the prospective employees to not only be proficient at their spoken
English ability but also be specialized in some field, and should be
possessing higher level of analytical ability.

It is because of
this that we see, high-end processes being handled by metro cities,
since the employee base there is much more talented while delegating the
matured and low end processes to the company centers in Tier II and
Tier III cities respectively. Moreover, since, the processes are going
higher in terms of value, these employees who had once perceived the
industry as a place of temporary job to get quick and more money only to
further their educational ends or for their experience, are now getting
to understand the whole dynamics of the BPO industry and the fact that
how much are the functions performed by the industry so vital for ANY
business in this day and age.