Emergency Contacts

Gas and carbon monoxide leaks – call 0800 111 999

Problems with your electricity supply? Scroll down for contact details.

If you think you can smell gas or you have a gas leak:

Do not smoke, light a match or use any other kind of naked flame

Do not turn light switches on or off, use doorbells, mobile phones or any other electrical switches

Open all doors and windows to let the gas escape

Check your gas appliances are switched off

Call the 24 hour National Gas Emergency hotline on 0800 111 999

If possible and safe, turn the gas supply off at the meter

If you are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the same number – 0800 111 999.

Electricity Faults

Local network operators are responsible for looking after the cables we use to supply your electricity. To report a power cut or a dangerous situation, you will need to contact the operator for your area directly. You can find their number on your statement, or use our postcode search function to find the operator for your local area – see below. Before you phone them, it’s worth checking a few things:

Check your trip switch to make sure you don’t have a fault with your wiring or an appliance.
Check if your neighbours are affected. If they are, it’s more likely there is a problem with the local network and you will need to contact your network operator.

Local electricity network operators

If there’s a power issue affecting your local area, you can call your local electricity network operator to find out what the problem is. The details are below.

Flow Energy Limited is an appointed agent of Flowgroup plc for credit broking activities and is not a lender.
Flowgroup plc is authorised and regulated by the Financial Conduct Authority as a limited scope credit broker with FCA registration number 629986.
Authorisation can be checked on the Financial Service Register at www.fca.org.uk/register.