Payments

Your payment can be made in the Etsy online payment system. The system is reliable and secure. The Etsy sellers don't receive any bank informations about the customers. We receive the informations about your purchase only.

Shipping from France

I prepare your order and ship it to the address indicated by Etsy. Please check its accuracy. When the address is wrong and the parcel comes back to me, the new shipment to a new address is charged.

All shipments in France and abroad are shipped as normal mail, without tracking number. I am not responsible for Post Office delays. You can ask for a tracking number and I will charge depending on the destination.

Time before shipment: it takes 3 to 5 open days to produce your order (and much less if your items are on stock).

Once the order is shipped, delays in receiving are 48h for France and 15 open days minimum for foreign countries.

For questions, please contact me at contact(at)bambouchicparis.com.

Thank you !

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Returns and exchange details

Cancel the order is not possible, since the order may be proceed right away.

Refund :
After recieving the item(s), you have 14 legal days to retract and return your (your) item(s). They will be refund except for custom bags, which were made especially for you. The return of the items will be at your fees.
The sent back items shall have a tracking number. The items will be refund if same as shipped.

If you encounter a problem with your order, please contact me via Etsy or contact(at)bambouchicparis.com.
Thank you