Dr. Vina Cruz, DO

Family Physician

New York, NY

Overall rating

4.2

Recent reviews

The office staff here are great, and I’ve seen another doctor at this office who was also wonderful, however my experiencewith this particular doctor was really awful. This doctor called me *seven times in a row* (despite the fact that I was consistently sending the calls to voice mail because I wasn’t able to speak at that moment) to tell me that my negative in-office urine pregnancy test came back positive upon a second and third re-test. I experienced a chemical pregnancy a week and a half earlier, which is a loss of pregnancy at about four weeks, which I had already been seeing another doctor about. I didn’t tell her this in the office, as I was there for a different reason and her rushed-seeming bedside manner didn’t create an environment in which I felt comfortable discussing this emotional topic. I understand the urgency of a positive urine pregnancy test, however a doctor should be sensitive to possible circumstances, and certainly not harass a patient by calling seven times in a row, to finally get me on the phone to tell me that I needed to go on prenatal vitamins, without even asking me if I had any other information for her that I perhaps hadn’t shared earlier. This was disrespectful, insensitive, emotionally disruptive and a complete violation.

The office staff here are great, and I’ve seen another doctor at this office who was also wonderful, however my experience with this particular doctor was really awful. This doctorcalled me *seven times in a row* (despite the fact that I was consistently sending the calls to voice mail because I wasn’t able to speak at that moment) to tell me that my negative in-office urine pregnancy test came back positive upon a second and third re-test. I experienced a chemical pregnancy a week and a half earlier, which is a loss of pregnancy at about four weeks, which I had already been seeing another doctor about. I didn’t tell her this in the office, as I was there for a different reason and her rushed-seeming bedside manner didn’t create an environment in which I felt comfortable discussing this emotional topic. I understand the urgency of a positive urine pregnancy test, however a doctor should be sensitive to possible circumstances, and certainly not harass a patient by calling seven times in a row, to finally get me on the phone to tell me that I needed to go on prenatal vitamins, without even asking me if I had any other information for her that I perhaps hadn’t shared earlier. This was disrespectful, insensitive, emotionally disruptive and a complete violation.

Initials hidden · April 23, 2019

She was informative, listened , asked lots of questions. So far so good . I’m going back in a few weeksfor a full physical.

She was informative, listened , asked lots of questions. So far so good . I’m going back in a few weeks for a full physical.

Anthony H. · April 4, 2019

About Dr. Vina Cruz

*We enforce a $40 late cancel/reschedule FEE (24 hr notice needed)*
**NOTE: IF YOU GET A POP US SAYING "YOU MAY BE SEEN BY A COVERING PROVIDER" WHEN BOOKING, YOU ARE GOING TO BE SEEN BY ONE OF OUR FEMALE NURSE PRACTITIONERS WHO ARE QUALIFIED TO PERFORM ALL THE SAME TYPES OF VISITS**
Our physicians are faculty members at Columbia University and certified through the American Board of Family Medicine. There is a strong emphasis in the specialty of Family Medicine on promoting health and preventing disease, and the physicians at Westside Family Medicine are trained to provide complete health care to patients of all ages.
A Guide to Services:
Same day visits for all issues- well, sick, or unsure!
Easy communication w the office via the KLARA app on our website: wfmnyc.com- no need to wait on the phone forever to reach someone!
Comprehensive care for the entire family.
Emphasis on disease prevention and health promotion. Newborn, child, adolescent and adult health care. Office-based procedures and diagnostic tests including ekg, spirometry, echocardiograms, nerve conduction studies.
Skin procedures such as mole and wart removal and biopsies. Health care for women including pap smears, IUD placement, and annual exams. The support of specialists and services as needed.

Patient reviews for Dr. Vina Cruz

All reviews have been submitted by patients after seeing the provider. For more information, check out our Patient Knowledge Base.

Overall

Wait time

Bedside manner

Overall

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Bedside manner

She was attentive and listened to what I had to say. She is clearly intent on keeping me healthy. Very grateful!

March 28, 2019

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Hannah S., verified patient

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Source: Zocdoc

Overall

Wait time

Bedside manner

There is no way to get in touch with Dr. Cruz if you are not in the physical office. The office does not answer the phone and she takes days to reply on the patient portal, even when I have clarifiedthat I need to reach her asap. This has been extremely frustrating and is not comforting while having health issues.

Less than 1 year ago

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Initials hidden

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Source: Zocdoc

Overall

Wait time

Bedside manner

Dr. Cruz was very warm and inviting. I felt very comfortable speaking with her about my medical history even though it was the first time I met her.