JW Player 7 Dashboard Questions

heustess — Aug 07, 2015 11:34AM EDT

When I test http://heustess.com/films.htmat https://www.google.com/webmasters/tools/mobile-friendly/or at https://developers.google.com/speed/pagespeed/insights/I get the following error in their image of my site:

Error loading player:No playable sources found

Could this be the result of me having blocked Google from the old JW Player 6 dashboard?

I also notice at my dashboard that the download is for 7.0.0 and has not been updated to 7.0.1 and that the dashboard will not let me save changes to my profile.

heustess

User

Aug 10, 2015 06:48PM EDT0rated :

In my profile in account settings I was just trying to add my Full Name, Company Name, and Phone Number. Those fields are blank at present. After I add the information and click the SAVE button, nothing happens. When I try to go to another tab on the page, I get the following popup:

This site says...You have unsaved work on this page. Abandon changes?OK Cancel

This is no big deal. I was just trying to update my profile info for you folks.

Todd

JW Player Support Agent

Aug 12, 2015 07:01AM EDT0rated :

That is strange, I tested this in my JW 7 account dashboard and I was able to save my changes. I will escalate this to our engineers so they can see if there is something causing this problem for your account.