Please check on the following, somewhat formal kind of statement:This 'Community' functionality is meant for relatively simple questions&(quick)answers for CA Service Catalog.Looking into this one, it seems/appears that a 'quick answer' can not be made available within this community thread.More likely, 'investigation' and/or 'debugging' is needed to find a possible cause and solution for this.Therefor I need to ask you to consider to open a 'standard' case.Through which you can get standard, full-service and in-depth follow-up by our Support Teams.

Please check on the following, somewhat formal kind of statement:This 'Community' functionality is meant for relatively simple questions&(quick)answers for CA Service Catalog.Looking into this one, it seems/appears that a 'quick answer' can not be made available within this community thread.More likely, 'investigation' and/or 'debugging' is needed to find a possible cause and solution for this.Therefor I need to ask you to consider to open a 'standard' case.Through which you can get standard, full-service and in-depth follow-up by our Support Teams.