We offer a 30-day, no-questions-asked returns policy because we believe the only way for you to really know if our drones are right for you, is to fly them. No matter which drone you buy, you’ll have a month to really get to know your new drone. Go to the park, into the mountains, out to a farm, fly it in the wind, and if you’re not in love after 30 days you can return it, no questions asked.

Are returns free? We’ll refund the full purchase price of your drone if you return it unopened within the 30 days, you just take care of getting it back to us. (we can send you a label if it makes it easier and deduct it from your refund). If you decide to give it a try and fly it there will be a 15% restocking fee within those same 30 days. All we ask is that you return your drone in the same working condition you received it, and pack it back into the box it was delivered in. We recommend keeping your box for this reason.

How long does it take for my exchange or return to be processed? We’ll try to help you as quickly as possible, but we do ask for 7 days to be able to process your return. If you’re exchanging, we will send your new drone out and email you a new tracking number. If you’ve returned your drone, we will refund you through the same method you used to pay.

How long before I receive my refund? We’ll issue your refund within 7 days after receiving your return. You should see the refund amount back in your bank account within 10 (business) days. We don’t have full control over credit cards and their processing but usually see it happen within those few days.

How do I start a return? Email support@tealdrones.com with your return request and our team will get back to you with detailed instructions. We’ll help you create a return form to print and insert into the box of the drone. After that, you’ll carefully repack your drone in the box and slap the new label on top. It’s that easy.

Where do I send my return/exchange? After you’ve emailed support@tealdrones.com with your return request, we’ll provide you with our address and full instructions on how to send back your drone.

What if my order arrives damaged, or there is a fault? Our team works hard to make sure this never happens. If you do receive damaged goods, or you find a manufacturing fault, please contact us immediately at support@tealdrones.com so we can personally assist you and sort out the problem as quickly as possible.

Shop Accessories

EASY SWAP ARM / $49CLOCKWISE Get back in the sky quickly with the Easy Swap Arm.

EASY SWAP ARM / $49COUNTERCLOCKWISE Get back in the sky quickly with the Easy Swap Arm.