The resolution of a claim involves much more than simply attending a mediation session to negotiate a settlement. The final negotiation of the settlement is often only a small percentage of actual claims activity. Yet there seems to be a greater focus among claims professionals on negotiation than on persuasion...

When a negligent driver causes damage to another vehicle in an accident, most states allow the owner of the damaged vehicle to recover damages in tort for the reasonable cost of repairing or replacing the vehicle along with the monetary value of being without the vehicle for a reasonable period while the vehicle is being repaired or replaced...

When State Farm notified homeowners that it was amending their policies in 2015, the insurer told consumers that the revision was “not intended to change coverage.” But the new policy provision actually slashed coverage for homeowners, despite being in a section called “additional coverages,” a Morrisville couple claimed...

This year, over 28 million people plan to make the switch from insurance providers like GEICO, Allstate, Progressive, and State Farm, according to consumer intelligence platform Resonate. With some key insight on the motivations and needs of these consumers that will be revealed in an upcoming webinar, insurance companies can implement the right customer retention and acquisition strategies to ensure success in 2019...

Alfonzo McKeever, 55, pleaded guilty to racketeering just before his trial was set to begin in Bibb County Superior Court. A judge sentenced him to serve 15 years. McKeever, of Stone Mountain, must serve the first two years in prison and the remainder on probation...