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CBC Rating: B

Data reported by this hospital shows it gets about the same results overall as an average small hospital. The rating is based on three important risk-adjusted indicators measuring how well patients do after surgery or medical treatment, as reported by the Canadian Institute for Health Information.

This indicator measures the number of patients per 1,000 who die in hospital within five days of major surgery. It includes operations that take longer than two hours and usually require a general anesthetic, such as hip replacements and heart bypass surgery.

This hospital
N/A NATIONAL AVERAGE8.62

This indicator measures the number of patients per 1,000 who develop problems tied to nursing care such as urinary tract infections, bed sores, pneumonia or broken bones. Nurses are not solely responsible but studies show a strong link to low nurse staffing levels.

This hospital
N/A NATIONAL AVERAGE35.99

This hospital reports fewer adverse events tied to nursing care for medical problems than an average hospital of the same size.

This indicator measures the number of patients per 1,000 who develop problems tied to nursing care such as urinary tract infections, bed sores, pneumonia or broken bones. Nurses are not solely responsible but studies show a strong link to low nurse staffing levels.

This hospital
2.52 NATIONAL AVERAGE29.19

Data reported by this hospital shows more patients are readmitted to this hospital after surgery than to an average hospital of the same size.

This indicator measures the number of surgical patients per 100 forced to return to hospital within 30 days of discharge. Many hospitals use this measure to assess the quality of care in the hospital and in the community.

This hospital
9.13 NATIONAL AVERAGE6.51

Data reported by this hospital shows fewer patients are readmitted to this hospital after medical treatment than to an average hospital of the same size.

This indicator measures the number of medical patients per 100 forced to return to hospital within 30 days of discharge. Many hospitals use this measure to assess the quality of care in the hospital and in the community.

This hospital
12.49 NATIONAL AVERAGE13.31

Source of indicator data: Canadian Institute for Health Information (CIHI). The national average for each indicator is an average of all types of hospitals.

About this Hospital

Type of hospital:
Small Community

Number of patients:
1,183

Average length of stay:
6.7 days

C. difficile infections:
Not available

MRSA infections:
Not available

ER wait time:
Not available

Single-bed rooms:
Unknown

Care provided by registered nurses:
Unknown

Use of electronic medical records:
Unknown

Interpreter services:
Unknown

Death rate:
Unknown

The hospital is located in southern New Brunswick and offers a number of services, including a methadone treatment program, day surgery, minor surgery, palliative care, family medicine, intensive care, physiotherapy and 24-hour emergency care.

the fifth estate Hospital Survey

This hospital declined to complete a survey that CBC sent to hospitals across Canada. The survey asked questions about initiatives to improve care and safety. It was developed with the help of health care experts.

Regular, reliable pain assessment

Best practice guidelines recommend that nurses screen patients at risk for pain at least once a shift, using a valid and reliable systematic pain assessment tool. Uncontrolled pain is considered an adverse event.

Medication reconciliation on admission

Accreditation Canada, a non-profit organization that accredits hospitals, requires hospitals to compare the medications a patient is on when admitted to those that will be given in the hospital. Half the hospitals CBC assessed follow this procedure at least 84 per cent of the time.

Hand hygiene compliance

Regular handwashing is considered the single most important way to reduce the spread of hospital-acquired infections. In half the hospitals CBC assessed, staff followed proper handwashing procedures at least 86 per cent of the time.

Single-bed rooms

Studies have linked a higher percentage of single-bed rooms to better infection control, reduced medical errors, fewer falls, improved sleep and better patient outcomes. In half the hospitals CBC assessed, at least 25 per cent of beds are in single rooms.

Flexible visiting hours

Studies show that the unrestricted presence of a family member or friend can improve safety, communication and the patient’s understanding of his care.

Cots available for family members to stay overnight

Studies show that having a family member or friend stay with a patient around the clock improves safety and reduces medical mistakes.

Full meal service until 6 p.m. daily

An extended meal service can help facilitate visits from family and friends.

Conducts and reports formal patient surveys

Formal surveys that measure patients' views create incentives for hospitals to improve the quality of care and enhance public accountability. Some provinces have mandated the surveys.

Use of electronic medical records

Industry group HIMSS grades hospitals on electronic medical record use in eight stages. Some records may be automated at stage 0. Stage 7 hospitals are paperless. HIMSS research suggests hospital performance significantly improves at Stage 6. Half the hospitals CBC assessed scored 3.17 or higher.

Care provided by registered nurses

Studies have linked higher levels of care provided by RNs to better patient outcomes. In half the hospitals CBC assessed, RNs provide at least 70 per cent of all nursing care.

Interpreter services

Providing a formal interpreter service in a patient's mother tongue can improve safety, quality of care and understanding of treatment. In the U.S., the provision of formal interpretation services affects a hospital's accreditation.

Hospital board of directors discusses patient stories

U.S.-based Institute for Healthcare Improvement recommends that hospital boards review data on quality of care at every meeting, putting a human face on issues by discussing patient stories.

CBC hospital ratings are not medical advice or recommendation. The care provided by hospitals with higher rankings will not necessarily be better than the care offered by others. A hospital with a lower grading may excel in areas that data collection authorities and/or CBC have not considered. The information provided is merely a guide to better inform Canadians. For all medical concerns and emergencies, please see your doctor/hospital.