Television is no longer an ‘idiot’ box as it has become smarter than ever with a bunch of TV accessories. From large screens to motion sensing to internet access, TVs have been revolutionalizing the world of entertainment often. Direct To Home or what we popularly know as DTH connection makes TV smarter by providing HD quality video and HD sounds accompanied by smart TVs which also let you record and pause you your favorite shows. Independent TV provides HEVC Technology which occupies less bandwidth with a crystal-clear and high-definition picture. The change is visible obviously. Also, IndependentTV provides features like Parental Control, Active Music Audio Video Channels, channels for kids including entertainment and education, movies, and more value-added services.Independent TV has also introduced the feature to record favorite shows or movies and which can be watched later anytime at your convenience.

A few months back, Reliance Big TV was in news for suddenly announcing its exit from the television industry. Later, they announced their comeback and changed their name to Independent TV in 2018. It is now one of Inda’s fastest growing DTH service and serves millions of happy customers.

The new set-top box comes with Independent TV branding as there is no mention of Reliance Big TV. Independent DTH provides various HD channels in different categories like Infotainment, Entertainment, Sports, News, Movies, Kids, radio channels, etc.

In the system, options like reminders, channel list, USB, user profile and system settings can be accessed from the main menu.

Independent TV Price

The customers can enjoy the flexibility of watching their favorite channels with the experience of new-age HD television viewing. Independent TV is offering a gamut of attractive packs and offers that cater to the entertainment for all age groups in the family. Plenty of flexibility is provided to the end customer to make a choice of a plan that suits pocket and also helps him relish crispier television experience, making everything you watch more attractive.

Independent TV is available for new users with an upfront price of Rs 2,500 for the Set-top-box according to a local dealer that we talked to. Customers will get 1 year of free subscription with around 250 channels with some channels in HD in Rs 2,500 itself. So, monthly, viewers will be paying roughly Rs 208 for the first 12 months. It’s not a bad deal if you look at it this way.

Independent TV Packages

Attractive Plans

Independent DTH also provides a variety of plans as per customer needs as follows:

1. Basic Pack

1-year free subscription to paid channels.

5 years free subscription to free to air (FTA) channels.

Price: Rs. 1499

2. Bumper Pack

2-year free subscription to paid channels.

5 years free subscription to free to air (FTA) channels.

Price: Rs. 2499

3. Lifetime Pack (For New Customers)

20 years free subscription to free to air (FTA) channels.

Free subscription for education and entertainment channels for children

Price: Rs. 63000 (Rs. 72000 previously).

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Independent TV is no longer offering Freedom 1999 (1-year validity) offer to its new customers. However, the existing customers of Freedom 1999 pack will be migrated to a more suitable Best Fit Plan based on his preference and suitability.

Cons Of Independent TV

For the service activation, one has to go to the official website and pay Rs. 500 for activation. The company claimed to provide service within 30-45 days of the booking but various customers have reported that it is taking even longer than that.

Since the company is newly launched and with so many bookings, a customer may face problems in getting proper after sale service from nearby centers.

Many customers are reporting that the service is very poor from the company’s set-top box and customer services. Also, their e-mails and customer care number are irresponsive and the team behaving irresponsibly. It is highly recommended to research well before buying the services of Independent TV as you may not get service for a long time. Also, you can refer to the latest update on the court cases, pending dues, unpaid spectrum charges on another blog of ours.

Independent TV Channel list:

Following is the channels list along with their channel numbers that you can view for free for the first year.

Enter your payment details and make a payment after which you will receive a confirmation on your registered mobile number and e-mail.

Update:

TRAI has recently announced that soon the users will have to pay only for those channels that they want to watch instead of buying a package of channels. TRAI has also asked service providers to provide at least 120-130 channels for a low cost so service providers may charge Paise 70 to 90 per channel you select. The good thing about this is that you won’t have to pay for unnecessary channels anymore. This policy is likely to be implemented next year (2019).

For those who have bought the yearly package of Independent TV may get confused about what about the money they have paid already, will that be enough or there will be some return policy or not will be known only once the policy is actually implemented.

Independent TV Customer Care Number – Asia’s largest Direct to Home Entertainment Company IndependentTV

If you are facing any problem, you can reach out to Independent TV team at following:

i am old customer 2010 of big tv chennai, i paid Rs.100 in the month of May 2018, no one is answered. what happened to BIG TV, we tried few months then again i paid 100 rupees this month there is no signa, shows 200 error now. When i asked customer care they speak ruddddddddddely and if you cannot watch tv recharge more. I said what happened to my balance , if BIG TV channels is not working refund my money. The customer care staff said, why should we refund and Now i cannot see the details you call after sometime, ( why because evenging 7 pm yesterday i called up.) There is no mannners how to handle customer and how to talk. I said am calling from chennai so transfer call to some one who speaks english, he said hw does not know english call after sometime. Whenever we call them the word they are saying” call after sometime.” BIG TV NO. 200684915456 G.MURUGAVEL CHENNAI, TAMILNADU

very worst connection ..reliance people cheating indians as they told all paid channels are free for first year.but now they not provided SUN NETWORKS CHANNELS LIKE SUN TV GEMINI TV ALL sun group channels i called many times ro cuatmer care they are that only kannada will able to c u others not…whats this bull shit ? why you people cheating indians.. definitely i ll make many blogs and reach this issue to all indians and educate public to not buy this scrappy indipendent dabba tv..

I have booked this on 24 oct and still didn’t get the installation when called they always say 7 days but still not installed and now even there customer care no is saying wrong no…what should be done its been pathetic and i am feeling robbed .plz if any one has any solution rply

Very poor service/support. Installation completed after 6 months & now it’s not working due to Poor Signal. Raised issue 2 weeks back but no one visited yet to check the same.
Only 6-7 HD channels which sometime works

Buy this DTH if you money to spend & time to argue with their customer service executive.

Worst service and support.
1. Installation guy messed with the dish fixing. He dismantled the old Tata sky dish, and used couple of components from the old dish and used it in new one.
2. When complained, cuatomer support says they are not responsible for installation, and the complaint will be responded to after a week.
3. There are very few channels, and the picture quality is too bad

Hello sir. Thank you for your valuable insights on the issue. ‘The Telescope’ has now added a special description/warning in the ‘cons’ section of the article so that no new customers considering their service take care about it.

Now a days most of them having Full HD Tvs and expecting to watch clear picture. For that they are ready to pay extra cost for HD channel package also. This INDIPENDENT Dth is not providing such a facility. No option to select user required channels, even if you are ready to pay extra amout. whatever HD channels coming presently are very minimal count. Hope operator will provide facility to customer choose channel list soon. Else this the same way of Reliance DTH.
Finally I am not satisfy with INDIPENDENT DTH.

We are sorry for the inconvenience you are facing but we are not in association with that DTH service. It is an article to make people aware of the DTH service. We have added special para in the ‘cons’ section to make people aware of the poor service of the DTH service. Please contact their customer services for help.

We are sorry for the inconvenience you are facing but we are not in association with that DTH service. It is an article to make people aware of the DTH service. We have added special para in the ‘cons’ section to make people aware of the poor service of the DTH service. We had also mentioned earlier that customers are complaining of delay in services so one must be careful before purchasing from them. Please keep contacting their customer services for help.

I have booked on 4-3-2018 till now iam not received my connection. Everytime i called to customer care they informed me wait for 7days. They are telling for 4months onwards same. So Iam informing all of you dont buy independent tv connection. This is fake. Mails also not responding. Iam sending 3000mails but no reply

Thank you for your valuable insights on the issue. We are getting similar complaints from readers on our website. Keeping your feedback in light, ‘The Telescope’ has now added a special description/warning in the ‘cons’ section of the article so that no new customers considering their service do not get duped.

Yes, sir. Now we are aware of the issues and are warning people inside the article about its poor services. We are sorry for the inconvenience you are facing. We have added special para in the ‘cons’ section to make people aware of the poor service of the DTH service. We had also mentioned earlier that customers are complaining of delay in services so one must be careful before purchasing from them. Please keep contacting their customer services for help.

Thank you for your valuable insights on the issue. We have received similar complaints from our readers.‘The Telescope’ has now added a special description/warning in the ‘cons’ section of the article keeping your feedback in light so that no new customers considering their service take care about it. We also tried reaching out to them through all possible mean, approached parent company Reliance Communications on your behalf, but have not heard from them. In case we hear, will definitely revert to you

No other contact details are available sir. Now we are aware of the issues and are warning people inside the article about its poor services. We (The Telescope) are not in association with that DTH service. It is an article to make people aware of the DTH service. We have added special para in the ‘cons’ section to make people aware of the poor services and poor quality of the DTH. We had also mentioned earlier that customers are complaining of delay in services so one must be careful before purchasing from them. Please keep contacting their customer services for help. If you are still considering buying it, please have a look at other comments on this post and you may change your decision.

How to contact customer care
Number
18002009001 number is not working
If any alternate contact number please provide me
For email also no reply
I have interested in this DTH to purchase
Need to contact urgently

Thank you for your valuable insights on the issue. ‘The Telescope’ has now added a special description/warning in the ‘cons’ section of the article keeping your feedback in light so that no new customers considering their service take care about it. We also tried reaching out to them through all possible means, approached parent company Reliance Communications on your behalf, but have not heard from them. In case we hear, will definitely revert to you

I have made the payment on 30 Sep’ 18 but have not received any communication/SMS for the same. It has been more than 2 weeks. Their customer support team always ask for 48 hours for the payment confirmation acknowledgement. If they cannot even acknowledge the payment receipt, I wonder how they will provide the services.

Yes, sir. Now we are aware of the issues and are warning people inside the article about its poor services. We are sorry for the inconvenience you are facing but we (The Telescope) are not in association with that DTH service. It is an article to make people aware of the DTH service. We have added special para in the ‘cons’ section to make people aware of the poor service of the DTH. We had also mentioned earlier that customers are complaining of delay in services so one must be careful before purchasing from them. Please keep contacting their customer services for help.

Thank you for your valuable insights on the issue. ‘The Telescope’ has now added a special description/warning in the ‘cons’ section of the article keeping your feedback in light so that no new customers considering their service take care about it. We also tried reaching out to them through all possible mean, approached parent company Reliance Communications on your behalf, but have not heard from them. In case we hear, will definitely revert to you

Now we are aware of the issues and are warning people inside the article about its poor services. We are sorry for the inconvenience you are facing but we (The Telescope) are not in association with that DTH service. It is an article to make people aware of the DTH service. We have added special para in the ‘cons’ section to make people aware of the poor service of the DTH service. We had also mentioned earlier that customers are complaining of delay in services due to a large number of orders so one must be careful before purchasing from them. Please keep contacting their customer services for help.

Thank you for your valuable insights on the issue. ‘The Telescope’ has now added a special description/warning in the ‘cons’ section of the article so that no new customers considering their service take care about it. We also tried reaching out to them through all possible mean, approached parent company Reliance Communications on your behalf, but have not heard from them. In case we hear, will definitely revert to you

Respected sir, now we are aware of the issues and are warning people inside the article about its poor services. We are sorry for the inconvenience you are facing but we (The Telescope) are not in association with that DTH service. It is an article to make people aware of the DTH service. We have added a special paragraph in the ‘cons’ section to make people aware of the poor services and quality of the DTH service. We had also mentioned earlier that customers are complaining of delay in services due to more orders so one must be careful before purchasing from them. Please keep contacting their customer services for help.

Hello sir. Thank you for your valuable insights on the issue. ‘The Telescope’ has now added a special description/warning in the ‘cons’ section of the article so that no new customers considering their service take care about it. We also tried reaching out to them as well as their parent company Reliance Communications on your behalf, but have not heard from them

Worst experience ever with a consumer company.I booked one connection on 2nd Mar 2018 with reference number 12522432 and told to connect within 45 days to 60 days.I called the toll free number a number of times, more than 30 to 40 times.The answer to many were the engineer will call you within a week,4 or 5 times.They haven’t responded many times. I strongly recommend that general public not go for this type of white collor cheating… By misusing the Reliance communication name.

Hi..
I am a from soro, Balasore, odisha. Can you tell me, Is your customer care number (18002009001) is working ? I tried maximum times but not connected even one time. Bad service. Can you tell when all odia channels are coming ?

My apologies, cannot be of any help to you since are not authorized service centers/dealers of Independent TV. We have tried to reach out the customer care with complaints from other readers as well but have not heard so far. In case we come across any updates, we will keep you posted

Hello .. This is my independent tv SL no : 510018214009479 & check it. whats going on ? How much odia channels are coming ? Only 4 odia channels are coming but our odisha 16 odia channels are continuing. All popular odia channels are not coming on your independent tv. Can you tell me when all odia channels are coming ?

One of the worst worst worst customer service everrrrrr, Had a issue since last two days ,called Cus. Care more than 10 times and every time within 10 to 15 min or 2 to hours they give us a time and told me , ur issue will solve in 15 min. That 15 min will never came . Finally I called them and tell them to take this away and I don’t need this & then they said Contact ur local dealer or someone who came to fix this independent box , I’m like wowwwwww , r u serious after two days u telling me this thing , are gone out of ur mind or what ? Stupid answer , I called local dealer and he said call customer service back,,,, I’m more than [email protected]$&&@ madddddddd for this stupid , unbelievable , nasty people who doesn’t even know how to speak , how to solve their own business problems and how to handle customer . That’s not about it “ I WILL NOT STOP ONLY HERE , EAITHER THEY HAVE TO REFUND FULL MONEY OR ELSE COMPLAIN WILL BE GO DIRECTLY TO CEO OF COMPANY “ don’t take this easyyyyyyyyy , if they can’t fix it today then will be a big issue for them .

Indian DTH operator Independent TV (previously known as ‘Big TV’), and backed by Reliance Communications, is losing money hand-over-fist.

In its full-year results (to March 31st) the DTH operation’s revenues crashed 45.4 per cent and representing a nine-fold increase in losses over the previous year.

Reliance Communications (RCom) said that the company has entered into a definitive binding agreement with Pantel Technologies and Veecon Media and Television for sale of Independent TV. Prior to the MoU with Veecon, RCom had issued a notice stating that the DTH business is being shut down from November 18th due to the expiry of its licence.

Part of the reason for the collapse in revenues was that many broadcasters had ceased supplying their channels and programming because of missed payment of carriage fees.

Satellite business Antrix (the commercial arm of ISRO) has taken Independent TV to court over unpaid capacity fees.

According to data from the Ministry of Broadcasting, the DTH operator has just a 1 per cent share of the market.

I have made the payment on 11 march’ 18 but have not received any communication/SMS for the same. It has been more than 2 weeks. Their customer support team always ask for 48 hours for the payment confirmation .all is customercare making us fool.. because they have not proper information……my installation no..7889043384………… fraud..fraud…. very very very bad service.

I have made online booking of your connection Rs. 1999. For freedom pack for new connection.
But after 16 days over I have not getting new connection.
I have received message regarding my installation will be done with 7 to 10 days.
But I continuously follow up the matter but I have not getting proper response in your side.
If I have not getting my connection before Sunday.
I will go to consumer court and broadcast authorities.
I once again requested to look into the matter and resolve the issue on priority.

My apologies that I cannot be of much help to you. Thetelescope.in does not provide services. It is a blogging website meant to bring to you the current affairs. You need to get in touch with Customer care, which I believe you would have done

As a citizen of indian and one of the big voices in the land surrounded by water on 3 sides. i demand due respect as citizen of india.
Being indian Co. ..Big TV offered indian citizens 1 yr subscription for 1500/- along with HD channels in the month Jan-feb 2018.
After 1 month of service it disappeared without any information as if there is no law in india to apprehend them. I did follow on
customer care for all the months till october and just by chance i called again customer care in october month just to check before taking up this issue
with TRAI / Consumer court / information broadcasting ministry. Customer care is reachable and connecting ..connected.
What about all these months of advance money Big TV took ..who is responsible for all these problems. Is it that Big Tv thinks there is no
law in india to apprehend them and put in jail. This is small statement .. if one were to hear. If i were to start action against these
business practice ..then both brothers will be thrown out of india by indian public. I will not spare them even to one inch of the land in
india.

Dear Mr.Praveen
Our readers have echoed your thoughts. We cannot help you except be a social medium where you can raise your concerns. We are nowhere connected to Independent TV, we are blogging website. Wish you all the best wishes to fight for your right

Request no – 745945 date 7-8-2018
Work order no – 659933 ID -1004349542
I have problem with recording it showing this not activated please do the need full
Mobile No – 8861475786 Dharwad Karnataka State

I have Booked Independent TV DTH on 25th october 2018 with
Booking ID R70006725
Service request number 588574
Customer ID 1003536453
and till now i did not got any product delivery and installation
I am frustrated with customer care answer they say only one statement is to wait for 7 days every time when I call to 18002009001
and I have mailed To [email protected] But no reply at all I Need Immediate assistance for my problem
I need Distrubutor or service engg contact number or address of karnataka state BALLARI city 583102

I have Booked Independent TV DTH on 25th october 2018 with
Booking ID R70006725
Service request number 588574
Customer ID 1003536453
and till now i did not got any product delivery and installation
I am frustrated with customer care answer they say only one statement is to wait for 7 days every time when I call to 18002009001
and I have mailed To [email protected] But no reply at all I Need Immediate assistance for my problem
I need Distrubutor or service engg contact number or address of karnataka state
Frustrated with This service if they cannot give srevice in time why are they accepting orders they can stop it
are they playing with customers what

Dear Sir
I have book online a new connection date on 26/11/2018 and advance online payment had been done (1999) . But till date no installation & no action. when we call on customer care they told us please wait only seven days. Always telling lie. Nothing action from company side and anybody is give me nodal officer number and email id. I had been given him more reminder but nothing revert from company side . I have complaint in National Consumer also (complaint number:-1059422) . After complaint National Consumer now i have received one call today (26/12/2018:-Number:-0120-6289700) he told me again please wait 10 to 15 days . What is this i am not satisfied . These word always tell me that please wait please wait 10 to 15 days.
Complaint number :- National Consumer complaint number 1059422 (Date :- 18/12/2018)https://pgportal.gov.in:- Registration Number : MOIAB/E/2018/03354 (Date :- 26/12/2018)
Note:- If company is not give me revert within 3 days . I will be file this cash in Consumer court next week regarding mental harassment and bad services and wrong commitment . I totally harassed from this company . I request you please help me regarding this . And take the right action in favor of customer and give instruction to this type of company do not do this type with customer.
My Other details :-
Booking details: Customer ID: 1005652886 ; Booking ID is R700016449: Booking Date: 26-11-2018; Booking Amount:-1999)
Independent TV Limited
C-28 & C-29 Tower A, 4th floor, Logix Cyber Park, Sector – 62, Noida Uttar Pradesh – 201301
Call Us 1800-200-9001 [email protected]

TheTelescope is a personal blog and the views expressed are solely the thought process of the blog owner. The blog owner is not professional but aims to provide unbiased views, conclusion or experiences on the topics or products he/she is writing. The blog does not symbolize or promote the opinions of people, institutions or organizations the blog owner is associated or representing unless stated explicitly.

Too bad I didnt come across this blog earlier. I would have convinced my hubby not to purchase this free plan. We Indians always fall weak at the word “free”. Even we are fooled by Independent TV. Customer care number doesn’t work and no after sales service from the company. There is no signal in the set top box for us from the past month. I advise anyone reading this, not to go for this DTH. It is not reliable.

Indipendent TV DTH service is golmal company, fraud company don’t bue this DTH box iam order independent DTH box 13/12/18 given installation time is 10 to 15 days but still today not installation allready 5tims calling now company representative telling next 7 days same answer telling every time allready 35days complete,&i telling cancel my order given wrong email address very bad experience by indipendent DTH box company fraud company
Company &

Installation pending for the past 3 months. Provided setup box and antenna, but of no use. Followed up multiple times by phone and email, still no response.
I think they simply dumped the products to customers.

I am somashekharappa m Karnataka phone 9916209989 pin 581210 I booking on 10-03-2018 but no coming DTH equipment to my home
We call is many times no responding
So sorry
No help for customer care 1800200……

just now got this independent dish installed and no HD channels as per told. paid 2550=00.
Not List of Channels provided which must be provided to the customer.
Please add the pdf of list of channels on paid 2550=00. I want this for my retired parents.

I am from Andhra Pradesh my dth id 1005112204 my news channels were not coming from last 1 weak and so many channels were not coming actually my offer is 1 year free for all channels so please solve this problem as soon as possible… Thank you.

ID-A12965502
Dear Sir,
When the dish was installed in the month of September 2018 ,we were reviewing lots of channels
as committed while installing but now lots of channels deleted by them and no body respond
on customer care. Simply they acknowledge the complaint informing the somebody will respond
within 24 hours. But no body takes care. So far i have complained 10 time without any result.
Really frustrated with the services and feel trapped.
S.N.MEHRA

i had bought independent dth in jan-2019 by end of mar 2019 many channels were missing. iam not happy with the distribution system because some on is charging less and some one is more. please look at in to the supply chain especially marketing.

I am Gulbinder Singh from Punjab. Purchased your Rs 2000/- package, lots of channels were there but after some time reducing the channels on name of updating, now stopped showing all star , discovery, national geographic and sports channels. Pl do the needful to restore the channels

I buy for telugu Chennals and kids chennals first they coming after one month not coming chennals .no response from customer care .I called and called no response.i paid for 1 year pack.only 2 month’s over chennals r not coming.i am ready to recharge if required.but no response from customer care.

We purchased 2 connections for Independent tv dth service initial for 1 or 2 months it worked fine now all the channels have been removed and getting error on all channels one of the Biggest fraud DTh srvc,,tried to contact their customer care from past 3 months no response, email was sent to customer care no reply…

Can anyone help me out about the independent tv …pathetic service ….channels gets stop in some sec only..customer care number doesn’t connected…please let me know where to complain about this …no reply of emails too..