My phone has not worked for 3 days and no one will answer my calls at koodo

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I have had no service for 3 days now and this about the 4th time this month they have suspended my plan but my husband and I are on the same plan and he is payed up for 6 months because i thought i was paying both i have paid my bill but still i am getting suspended why? Im on the verge of switching to another company!

I believe it is the same account, i pay all the bills at the same time so I don't understand how it keeps happening! I have called them about it the other times it has happened and they resolved it without issue but this time no one will answer my calls for 3 days!