Step 2: If the PSN is online, use the PS3 Internet Browser and try to visit any website. If you can, your Internet service is running correctly, go to the next step. If you cannot there is an issue with your Internet service. Click on the type of connection below for troubleshooting steps.

Step 3: Try accessing the PlayStation®Store. If you can, this means that the PS3 can connect to the PlayStation Network and the issue is with the game. Try contacting the software publisher for additional assistance.