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How to Create a my Social Security Account

A personal my Social Security account is one of the most important tools in your online services tool belt. A my Social Security account puts you in control of your Social Security record. Opening an account is quick, secure, and easy. Check out our infographic on how you can create your personal my Social Security account today!

We are sorry to hear you’re having difficulties accessing your my Social Security account, Kenneth. For assistance, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!

Greetings, I’ve been told that every attempt I’ve made to create an account has failed because of the lock on my credit file – thanks to the USOPM data breach. I’ve sent two registered envelopes to Equifax, with everything they told me they needed the first time and all the additional material they said they needed the second time. The only thing it accomplished is that they notified me that they changed my credit file to my full middle name. What can I do? Thanks!

My husband retired 12/31/17, and on 9/27/17 we signed him up for SS to begin January 2018. He received his first check mid-February. Why is that? One of the questions on the website was WHEN DO YOU WANT YOUR SS TO BEGIN? We entered January 2018, expecting his first check in January.

Hi Theresa! Social Security benefits are paid the month after they are due. So, for instance, if you want your benefits to begin with the month of January, you will receive your first benefit payment in February.

If you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!

Hi Peggy! If you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks.

The Social Security Act sets out a strict definition for disability. We pay disability benefits to people who are unable to work because of a medical condition that is expected to last one year or more or to end in death. However, if a person believes they are disabled and meets our definition of disability, we encourage them to apply for disability as soon as they became disabled.
You can apply online, which is quick and easy. You can also apply by calling our toll free number at 1-800-772-1213 from 7 a.m. to 7 p.m. Monday through Friday. Or you can contact your local Social Security office directly. We hope this information helps!

Thank you for your question, Enrique. The “my Social Security” authentication system requires address verification as one of the essential criteria for issuing an account. People with APO/FPO/DPO addresses can create an account overseas, but our system does not support registration and account creation for users with a foreign address yet.
We recommend that individuals living outside the United States contact their local U.S. embassy or consulate for any assistance related to Social Security programs and benefits. Also, our Office of International Operations home page provides more information to assist our customers living abroad.

The US Embassy no longer will work with SS because it is like talking to the bottom of the ocean. There is a SS office in Manila (I live in Vietnam) but they are useless and everyone knows this except SS USA. Thank you

I am retired and drawing social security. I also live overseas at this time. It would be a great value to personnel such as myself to be able to creat an account but at this time it is not possible since I don’t have a valid u.s. mailing address. Is there a future change in the system to allow this to be accomplished? Thanks kindlly.

If someone applied for Social Security Disability and after trying 4 times to receive the benefit, then has partial SSDI and SSI combined for a monthly payment and then a year later started working and did until they could not work at all because of acquiring lung cancer is this legal? The beneficiary drew benefits for over 15 years but also worked every night including weekends as a bar manager selling liquor or a bar maid but was paid under the table so there would not be any record or earnings. They still kept receiving the SSI/SSDI each month. They died 4 years ago.

I do not trust anything electronic these days as systems are hacked almost every day. If I have a ssa, and your system is hacked and I loose money as a result will you make good any losses I suffer? I think not, as even banks will not cover any loss I suffer as a result of there system being hacked. Hello!!!!!

When will Americans living abroad, like myself, be able to log in on line and do everything I could do in Social Security when I was living inside the CONUS? I just can’t understand, when my bank and my credit union allow me to do as I always did when living in the U.S.

Good morning:
I am a US citizen. I live in Lebanon since 7 years already and I don’t have a U.S. mailing address. Can the system be adjusted so that I can create a My Social Security Account despite not having a U.S. mailing address? I can provide the mailing address that I have here in Lebanon. Thank you so much.

I have attempted to set up an account twice. Each time I have been unable to do so because I continue to get the message that my username is already in use. Does not make any difference how unique a username that I try to use, I continue to get the message that it is already in use, and that cannot be the case!

Hello, I tried to sign-up to my SS but I do not have a credit card, I do not pay taxes because I am 68 and do not have the required income and so my account was frozen. I live in Vietnam and contacted SS Manila but they never reply. Is it possible to un-freeze my account and please tell me how I do this. Thank you

In order to protect your privacy, SSA cannot keep data there is no business reason to retain. Therefore, SSA uses Equifax to verify additional information about you. If you don’t want intrusive government then SSA must rely on a trusted partner to verify your identity. That said, only about 50% of online registration attempts work as a result.

I haven’t visited my social security email account in months and I had had forgotten my password and had to send for a temporary one. I see on this news letter someone has visited 5 times already. Could you explain?
So I wonder if someone else is hacking my account?

I have sole custody of my now almost 7 yr old nephew since he was 5 months old. No relationship or contact with birth mother since & she has no idea who his father is. Can my nephew receive benefits on my account, I’m retired? If I pass prior to him being an adult, can he receive benefits with an assigned payee to look out for his best interest?

The site doesn’t work when I added my e-mail address an SSN and DOB It come up with a message who are you? I get SSA so I know that something is wrong with the link. Of course I am Overseas and the site By many say it doesn’t work I find that to be true. But when I check for problems their are none except it says The link might be broken. .

Dear Sir/Madam,
may i have procedures to open s.s. accounts and what bank are recommended in Baguio, Philippines.
what forms to have my monthly send to a different bank? For some banks – must keep high $ 200.00 balance to maintain etc. pls. help.
thank you.

Hello Floyd. If you live outside the United States you can choose to receive your Retirement, Survivors, and Disability Insurance (RSDI) benefits electronically. To receive benefits electronically, you must live in a country where we can send benefits. Special rules apply if you are in a country where we cannot send payments.
If you live outside the United States, in a country where we can send payments, you can use direct deposit to a:
•U.S. financial institution; or
•Financial institution in any country that has an international direct deposit agreement.
To find out which countries qualify, go to “Your Payments While You Are Outside The United States“. Thanks!

Hello George! The “my Social Security” authentication system requires address verification as one of the essential criteria for issuing an account. People with APO/FPO/DPO addresses can create an account overseas, but our system does not support registration and account creation for users with a foreign address yet.
For assistance related to your Social Security benefits, please contact your local U.S. embassy or consulate. Also, our Office of International Operations home page provides more information to assist our customers living abroad. We hope this helps.

We are sorry for the inconvenience, Elizabeth. The “my Social Security” authentication system requires address verification as one of the essential criteria for issuing an account. People with APO/FPO/DPO addresses can create an account overseas, but our system does not support registration and account creation for users with a foreign address yet. For assistance related to your Social Security benefits, please contact your local U.S. embassy or consulate. Also, our Office of International Operations home page provides more information to assist our customers living abroad.
In your case, you can also use the Canadian Service Area Directory to determine which Resident Office is near you. Thank you for your feedback!

if i follow all the prompts and fill in all the answers, why in the world can’t i create an account, and how the hell do I get help if SSA will not take my calls. if this is my tax dollars at work, one of you is overpaid.

If you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office.

I pressed on the link for information on divorce and if I was entitled to his work record, it only opened another tab! When in the office year’s ago they told me I couldn’t receive his benefit amount because he was receiving SSI? Don’t know if it’s correct but I do know he’s receiving it fraudulently because he’s driving a taxi and making over 1,200 a week and living with his sister he’s had many lawsuits that he signed over to his sister the reason I’ve done nothing is I’m not sure if I remember his social security number and I’m afraid of him also!

Hi Lea! For a copy of a W-2, you should contact your employer’s human resource or personnel office. If you are referring to the Form SSA-1099 showing the amount of benefits paid to SSA beneficiaries during last year, you can request a replacement SSA-1099 for Tax Year 2017, by using your personal my Social Security account.
We hope this helps !

I pressed on the link for information on divorce and if I was entitled to his work record, it only opened another tab! When in the office year’s ago they told me I couldn’t receive his benefit amount because he was receiving SSI? Don’t know if it’s correct but I do know he’s receiving it fraudulently because he’s driving a taxi and making over 1,200 a week and living with his sister he’s had many lawsuits that he signed over to his sister the reason I’ve done nothing is I’m not sure if I remember his social security number and I’m afraid of him also!

If you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office.
Thanks!

If you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!

Hi Michael, if you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!

I was 61 in January, and I need to know when I start working on Social Security benefits. I know I start receiving them at 62, but I don’t know how much I will receive and how I will receive it. Please let me know.

Hi Lisa, our system is set up to take applications three months in advance, and you can apply for your retirement benefitsonline!
The best way to start planning for your future is by creating a my Social Security account online. With my Social Security , you can verify your earnings, get your Social Security Statement, and much more.
We have a variety of calculators to help you plan for the future. Which calculator you choose depends on what you want to do. In April we celebrate “National Social Security Month“, see what you can do online at http://www.SocialSecurity.gov. Thanks!

Greetings, My name is Enrique Cavazos Jr, my SS# *** – ** – *** DOB 02-15-1960 I am on disability due to a birth defect. My check is $750.00 and I give 10% to my Church every month. May I file a short 1040 on my Church tithing? What is the largest amount I can give without having issues with my check? I wish to work to fulfill the 3 credits needed for Retirement but, my Orbital Prosthesis needs replacing, and Health Spring Plus, will not pay for it and a past Employer, asked me not to work in the front office so, customers would not notice my Prosthesis. My Late Mother, would buy me things when my funds where Low and as of Feb 20th 2018, the LORD JESUS CHRIST has called her Home; and while I have been dealing with Andropause, I, feel sad most of the time cause we were inseparable.

Hello Enrique, for income tax questions, you will need to contact the IRS. Their toll-free number is 1-800-829-1040.Just a reminder – Please be cautious about posting personal information on social media channels. Thanks!

We’re sorry that you are having difficulty creating an account, Nikki. If you are unable to create an account or encounter a problem with your my Social Security account, you may call us at 1-800-772-1213 (TTY 1-800-325-0778), at the voice prompt, say “helpdesk”. Representatives are available Monday through Friday, from 7 a.m. to 7 p.m. Thanks!

I am a USA Citizin , but i live overseas in Italy so i do not have a US mail address….Is there any other way i can open a social security account so i can look at my past social security records…….Thank you…

We are sorry for the inconvenience, Anthony. The “my Social Security” authentication system requires address verification as one of the essential criteria for issuing an account. People with APO/FPO/DPO addresses can create an account overseas, but our system does not support registration and account creation for users with a foreign address yet. If you would like to receive your Social Security Statement by mail, please print and complete a “Request For Social Security Statement” (Form SSA-7004) and mail it to the address provided on the form.
For assistance related to your Social Security benefits, please contact your local U.S. embassy or consulate. Also, our Office of International Operations home page provides more information to assist our customers living abroad. We hope this information helps!

My husband and I have been trying, without success, to create a personal Social Security Account for me. I am presently drawing Social Security benefits based solely on my husband’s earnings. When I apply I for an account, I get a series of question pertaining to mortgage payments and other financial encumbrances which do not apply to me. My husband and I own our home outright and we have no financial debt other than a credit card account which we pay off every month. I keep getting a statement saying that the SS Administration has no record of me although I have been receiving SS benefits for more than 10 years, Help!!
Ingeborg M. Schmidt
*** – ** – ***

I tried to set up an account. But all the questions asked to verify my identity were not relevant to my personal info. Not the right questions and offered responses. I think you mis-identified me. And now I’m locked out. What recourse to a reedy do I have?

I need an address to write to your uncollectable department . IRS informed me several years ago that I was placed oin an uncollectible status. But i do not know the details of what being placed in an uncollectable status mean.

I am 72 years old with multibple medical problems,Could not find a job so retired with SSA at the age of about 62. Because of my age could only find work in retail that was physically exhausting. have been working retail since 2012 and only not making $9.00 an hour one day a week. biut because of my health unable to even do that.
I need to know all the laws of IRS regarding my property, and my wll being. Have beeb cakkubg IRS for about 2 and 1/2 years but can never talk to anyone. and there is no longer a prompt to address for IRS to call lme backi.

Dear Sirs Madames: My name is Mark D. Kikuchi and I have made several attempts to inform SSA of ‘Change of Address’ W/O success online and/or via telephone IE: In attempts to create an account in order to ‘change residence address’ creating an account has all but failed in trying to report my new address which is now as follows>’1659 Highway 28 West, Ephrata, WA 98823’…. Thank you for you attention and any special accomidation(s) you can provide, M.D. Kikuchi 04/14/18 15:25

If you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office.Unfortunately, but for security reasons, we do not have access to personal records in this blog.
Please contact your local office. If you are unable to visit the local office, you can call our toll free number at 1-800-772-1213, representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later in the week. Thanks.

Hello Donald. The “my Social Security” authentication system requires address verification as one of the essential criteria for issuing an account. People with APO/FPO/DPO addresses can create an account overseas, but our system does not support registration and account creation for users with a foreign address yet.
You will need a U.S. address to register and create a my Social Security account, but you do not need a U.S. address to file online for benefits.
We recommend that individuals living outside the United States contact their local U.S. embassy or consulate for any assistance related to Social Security programs and benefits. Also, our Office of International Operations home page provides more information to assist our customers living abroad. We hope this helps!

I have had Medicare A (Hospital Only since April 1997 yet when I spent 4 days (November 27- 30) this option was denied saying I had a plan (???) which has been cancelled in 2003! All I have is the VA and Kaiser! Request this item be rectified and that San Joaquin receive whatever they are entitled to for that hospitalization! Also, on the 18th I will be admitted for a hernia operation. San Joaquin said to get this situation cleared up or I will have to remit additional co pays! At 86 I cannot afford this. If need be, I will file a complaint with my congressman, Mr. Valadao.

Unfortunately, but for security reasons, we do not have access to personal records in this blog. Please continue working with your local office. If you are unable to visit the local office, you can call our toll free number at 1-800-772-1213. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later in the week. Thanks!

Subject: “ Incorrect benefit direct deposit “
Dear Sir/Lady:
There is an issue has been happened while SSA direct deposit my benefit to my checking account at Wells Fargo Bank on March 21, 2018, it is incorrect with amount $750.00 instead of $787.00 monthly.
Therefore, I request you investigate to this issue. I would appreciate your consideration.

I reviewed your account number ending in 6366 and our records show that
a direct deposit has been posted in the amount of $750.00 on 03/21/2018.

Please contact the Social Security Administration for more information
about the direct deposit you were expecting.
If you have any further questions, please reply to this email or call us
anytime at 1-800-TO-WELLS (1-800-869-3557).

Unfortunately, and because of security reasons we do not have access to personal records in this blog and cannot answer your question at this time. One of our representatives should be able to provide you with an explanation. Please call our toll free number at 1-800-772-1213 for assistance. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day or later in the week.Just a reminder – Please be cautious about posting personal information on any social media channels. Thanks!

If you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office.

My email address is patriciagunther56@gmail.com. I started an application last night but did not receive an I’d number and cannot access my application. Would it be possible to receive an I’d number by email?

Created an account years ago, have changed email and can’t remember email used to set up account. Cannot create a new account and cannot access registered account because email account cannot be found.

If you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!

I realize you have sent me in the past words to open my social security account, in order to verify employment information. Here I am request help again with a password and opening my S.S. account. HELP!

If you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office.Just a reminder – We do not have access to personal information. Please be cautious about posting personal information on any social media channels. Thanks!

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Hello Blanche, for help with your my Social Security account, please call our dedicated my Social Security-Hotline. Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk” or contact your local Social Security office. Thanks!

I I just finished filling this comment space out, requesting assistance in obtaining an activation code which I do not have for whatever reason: lost it or never had one. I appreciate your assistance. Thank you

Hello Blanche, for help with your my Social Security account, please call our dedicated my Social Security-Hotline. Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk” or contact your local Social Security office. Thanks!

Hello Patricia. if you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!

Hi Stanley, for assistance, your wife can call our dedicated “my Social Security-Hotline”. To reach this hotline, she can call 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, she needs to say “helpdesk”. She can also, contact the local Social Security office. Thanks!

Help! I am a Canadian resident but I have started to visit the USA for a few months in the winter. Would that US address qualify as my valid USA address in order to create a My Social Security account?

Hello Charlene, we do not have access to personal information, therefore, we do not do direct messaging in this venue.
If you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!

I tried to sign in but was given an error message saying that you do not have record of the email address I sent. I annotated that I forgot my email address, again I was sent an error message and asked to type my email address again (how can I retype a wrong email again when I was already told it is the wrong one?). There was the same reply. How can I retrieve anthing that shows I have an account? I tried to sign up but was told somebody already have that SS number and or email address. What else ca I do to sign in or sign up? Your phone number never answers.

If you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!

If you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!

Hi Tammie. If you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!

Hello Dylan, please call our dedicated “my Social Security-Hotline” for assistance with creating an account. To reach this hotline, call 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”, or contact your local Social Security office.
Also, keep in mind your son must be at least 18 years of age, and you can only create an account using your own personal information and for your own exclusive use. Thanks!

Social Security sources always tell you to sign up for an account on line, but they never tell you that if you have credit bureau freezes in place, your online request will be rejected, with little explanation other than to “call”. When you call, you are told the only way to get an account is to lift the freezes or to visit a social security office in person. How inconvenient is this? I refuse to pay to lift my credit freezes, just to get an account, and I cannot visit my local office without taking a day off work. Just seems like typical bureaucracy to me.

We apologize for the inconvenience, Richard. You’re right, you cannot create a my Social Security account online if you have a security freeze, fraud alert, or both on your credit report. You can still create an account without removing the security freeze or fraud alert, but you will have to visit your local Social Security office. Thanks!

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If you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office.

My wife and I both need to create accounts, why can’t we both use the same computer to do it? I created my account but when my wife tries to access the site to create her account the site won’t accept her info and create an account.
How can we get her account using the on -line site.on the same computer?

Hello Regina. If you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!

I tried to create new account at myaccount.socialsecurity.gov, but it keeps denying me when I enter my primary phone number.
Then it locked my web page, and asked me to retry in 24 hours, which I waited for 3 days before trying again, and then I failed again.
It has done that 3 times, in the last 3 weeks.
THIS IS DISTURBING!

Can’t login to ‘MY’ account. The saved info was said to be incorrect. Seems to occur every time I attempt to login.
Now wait for a letter to be sent, then try again.
I just want a copy of the award letter, can’t even phone anymore. But then, you’ve all been fired to reduce spending, have to communicate with a machine.
P.S. your search function is incapable of returning anything relevant PERIOD! What a waste of funds.

I have been waiting for my letter to arrive I have to update my information for my account email changed
I need to get in so I can update information the letter with the information I need was suppose to be sent within 5 – 10 days it has been close too 3 weeks have tried to call but I can not get through to anyone is there any other way to contact someone so I can update my login information

We apologize for any inconvenience, Janet. For assistance with your my Social Security account, please call our dedicated my Social Security-Hotline. To reach this hotline, call 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!

This is the most irritating exsperience I have had , trying to get answers to questions on this site is completely useless and calling is just as bad you get no where or the person on the phone does not know what they are doing or talking about , the only answer you can get is everything is pending , if you owed the government they would beat down your door to get what is owed to it but if the government owes you it is pending , this is the worse crap to have to deal with and the people are just plain stupid , you can do something about ignorance but you can not fix stupid and these people are just plain stupid

Hello Jorgen. If you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!

Hello Marie. If you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!

We having trouble putting new payee in Florida to my aunt it nothing happened need someone speak Spanish. We have went on April my credit card expired and we going get check in a week didn’t came on the mailbox. I’m here in Dallas Texas.

Hello Maria. Unfortunately, but for security reasons, we do not have access to personal records in this blog. Please contact your local office. If you are unable to visit the local office, you can call our toll free number at 1-800-772-1213, representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later in the week. Thanks!

I have tried several times to create a new account for my husband, but each time I do this, the site reverts to my account or a message appears that the electronic account has been suspended. Please advise.

Hi! You can only create a my Social Security account using your own personal information and for your own exclusive use. You cannot create or use an account on behalf of another person, even if you have that person’s permission.
For assistance with a “my Social Security account” your husband can call our dedicated my Social Security-Hotline. To reach this hotline, call 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks.

Hello Tina. If you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!

I am unable to create a username that satisfies SSA’s online account criteria. I have tried at least 15 or so now and each time a message pops up ERROR: username. What do I do now. I am disabled and cannot go to their office myself. and need a Benefits Letter TODAY.
HELP!

These instructions make it sound easy. What they overlook is the substantial probability that you will be asked to verify your identity by answering questions that are all erroneous. I have tried several times and am asked about a mortgage and a mortgage payment, and a car loan. I have never had a mortgage or a car loan. When I answer “non of the above” to all these questions, i am kicked out. I have all three credit reports in front of me, and none contain any of this erroneous information. I will try going to the SS office, passport and global entry card in hand, and see if they can help. Any advice would be appreciated.

I tried to create an account but it says I already have one. I tried to retrieve my user ID and it says I have no account. I tried calling 1-800 number today (Friday) at 9:40 am and it told me the offices are closed. That I should call back Monday through Friday from 7 to 7. It’s 9:45 on Friday!

Hi Joanne: We are sorry you are having trouble and understand your frustration. If you did establish a my Social Security account, you would have created a username and password. See our Frequently Asked Question for information on this.

If you are having difficulty creating a my Social Security account, you need to speak to a representative. We apologize that the message indicated the offices were closed. We have representatives available at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”.

Hello Robert, if you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!

Hello Brandon. If you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!

If you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!

I cannot create an account on the mySocialSecurity website because I don’t have a middle name. I entered my first and last name, DOB, SSN, address and phone number and hit enter. I keep getting an error message asking for a middle initial. I have no middle initial. After 3 failed attempts, it has now locked my account down. I called the 1-800 number to get help and there was a 45 minute wait so I hung up. How do I create an account online with no middle name? I’m not the only one with this problem. Can’t find an answer online either. Thank you.

Hello Shannon, for assistance with accessing your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!

I am having a horrible time, I had not used my account for several months,, forgot user name, password, and email. I can’t establish a new account and can’t get into my old acct help, new email is jc19521985@gmail.com. thank you for your assistance.

Every time I enter my information it tells me that it cannot be found.. How do I make an account if this is happening?? I know everything is entered correctly. I have gone over it many many times, re typing everything to make sure each time.. I don’t understand what could be going wrong.

Hi Sherry. Keep in mind, the Supplemental Security Income (SSI) program is a needs based program that gives cash assistance to people with limited income and resources who are age 65 or older, blind or disabled.
If you sell your car, you need to tell us, since your income and resources may change and affect your SSI payments. Resources are things you own which could be changed to cash and used for food or shelter. A single person can have resources worth up to $2,000 and still get SSI.
Call us, we’ll help you figure it out. Our toll free number is 1-800-772-1213, representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally you will have a shorter wait time when you call later during the day or later in the week. Thanks!

I want to create SS accounts for my children before someone creates one using their number fraudulently, but it looks like you must be 18 to create the account–is that correct? Shouldn’t we be protecting kids numbers before they are hacked?

Hello Brett. Yes, you must be at least 18 years of age to create an account. Also, you must be able to verify some information about yourself and:
•Have a valid email address,
•Have a Social Security number,
•Have a U.S. mailing address.
You can only create an account using your own personal information and for your own exclusive use. You cannot create an account on behalf of another person or using another person’s information or identity, even if you have that person’s written permission. Thanks!

Hi Raymond: See our Frequently Asked Questions web page for information on how to retrieve or change your password. If you encounter a problem, you may call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”.

Hi Esperanza, thanks for using our blog. Sorry to hear you are having difficulties with your email address. For your security, we do not have access to your information in this venue.

For assistance with your account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office.

Just a reminder – Please be cautious about posting personal information on social media and communication personal information via email.

All I’m trying to do is send you my routing number for my checking account so my check can be sent to my bank. Can you help me out with this, I’m no computer genius. prattmichael33@gmail.com I NEED HELP

Hello Michael, if you already receive benefits (retirement, survivors, or disability) and you have a bank account, you can start or update your direct deposit by using your personal my Social Security account.Just a reminder – We do not have access to personal information, therefore, we do not do direct messaging in this venue. Please be cautious about posting personal information on social media and communicating personal information via email. Thanks!

Hi Felix. Thanks for the question. If you’re receiving Social Security benefits (retirement, survivors, or disability), you can start or update your direct deposit information by using your personal my Social Security account. If receiving Supplemental Security Income (SSI) or unable to conduct business online, you can start or update your direct deposit by contacting the bank, credit union, or savings and loan association or by calling Social Security at 1-800-772-1213 (TTY 1-800-325-0778).

Hi Maria. See our Frequently Asked Questions web page for information on how to retrieve or change your password. If you encounter a problem, you may call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”.

Every time I try to make an account it locks me out because my information isn’t “in their records.” It keeps telling me that they can’t verify who I am but I try to do that and it doesn’t let me make an account. I have also tried to email the SS support team but got no response.

Im really trying hard not to get mad about this but some guy at my local social security office said he would route money from an old SSI account but did not do so. I am becoming impatient, I will not get mad with you unless you are extremely uncooperative. I really just want to get this over with.

Hello Kyle. Unfortunately, and because of security reasons we do not have access to personal records in this blog and cannot assist you at this time. One of our representatives should be able to provide you with an explanation. Please call our toll free number at 1-800-772-1213 for assistance. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day or later in the week. Thanks.

If you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!

Hi Clara, thanks for the question. To create a my Social Security account online, you first must ask our Identity Services Provider to remove the freeze or alert. Equifax is the Identity Services Provider that provides identity verification services to the Social Security Administration. For more information, please visit http://www.Equifax.com.

To create a my Social Security account in person without removing the security freeze or fraud alert, visit your local Social Security office.

We are sorry to hear you’re having difficulties accessing your my Social Security account. For assistance, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!

Hello Chuck. If you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!

I can not find the information I need. I have tried to reach our local office by phone and I get put on hold for hours, and never get any help. I end up hanging up.
We went to the local office, wait in line for an hour , talk to someone and still get the wrong information.
We went in on Aug. 27, 2018, got some help, mailed in our paperwork on Aug.27, 2018, and received our paperwork back on September 12, 218 saying we needed to make corrections on our paperwork and return it.
I have been calling local and federal offices to get help, and trying to find what I need online. I still can not get the information I need to complete our forms.
This process should not be this hard to do.
My name is Kathryn A Lobry, wife of Robert A Lobry

Unfortunately, but for security reasons, we do not have access to personal records in this blog. Please continue working with your local office. You can request to speak with the manager to see how we can help to expedite resolution of your situation. If you are unable to visit the local office, you can call our toll free number at 1-800-772-1213, representatives are available Monday through Friday, between 7 a.m. and 7 p.m. Generally, you will have a shorter wait time if you call later during the day or later in the week. Thanks.

If you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!

I can’t remember my username or password please help I haven’t needed to be online for awhile I would like to change my bank from Bank of America to harborone thank you this is my email address I use my wifes

Hi William: See our Frequently Asked Questions web page for information on how to retrieve or change your password. If you encounter a problem, you may call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”.

Hi Julia. We are sorry that you are having trouble creating a my Social Security account. To pass the verification process, we match the personal information you give us with the data we have in our records. Then, we use our Identity Services Provider to further verify your identity.

If you are locked out, you can call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”. We hope this information helps.

AFTER 3 DAYS OF ATTEMPTING TO CONTACT SOCIAL SECURITY BY PHONE I FINALLY GOT THROUGH….MY ONLINE ACCOUNT WAS DISABLED BECAUSE I HAD NOT ACCESSED IT SINCE 2017 ????NOW I CAN NOT CREATE MY ONLINE ACCOUNT…AM LOCKED OUT…
THE REP WAS EXTREMELY GRACIOUS ON THE PHONE…THANK YOU !
HOWEVER PLEASE MAKE THIS PROCESS MORE USER FRIENDLY AND HIRE MORE REPS FOR INCOMING CALLS…DOES SOCIAL SECUROTY NOT HAVE A CHAT OPTION FOR QUICK ANSWERS ??? DISGRUNTLED IN AZ….JULIE

AS IS USUAL WITH GOVT INTERACTIONS, I WAS UNABLE TO SET UP THE MY SS ACCT.
WHO KNOWS WHAT ANSWER I DID INCORRECTLY AND PROBABLY HAVE NO WAY OF FINDING IT OUR BECAUSE I CANNOT CONTACT BY PHONE FOR HELP. SO NOW I CAN WAIT 24 HRS AND TRY AGAIN ONLY TO CONTINUE WITH ERRORS!!!!!!!!!!!!! WHO REMEMBERS OLD PH NUMBERS ETC???
SO THIS COULD GO ON FOREVER AND I REALLY NEED TO SET THIS UP TO OBTAIN MY OLD 1099 INFORATION.

Hi Adra. You can only create a my Social Security account using your own personal information and for your own exclusive use. You cannot create or use an account on behalf of another person, even if you have that person’s written permission or are that person’s representative payee.

Hi, Timothy. We are sorry you’re having difficulty with your personal my Social Security account. For assistance, please call 1-800-772-1213. After you hear “Briefly tell me why you are calling,” say “Help Desk” for help with a my Social Security account. Generally, you will have a shorter wait time if you call later in the week. Telephone representatives are available between 7 a.m. and 7 p.m., Monday through Friday. We hope this helps.

I created a “My Social Security” account and changed the password on 9/21/2018 – or thought I did. I am locked out of my account after trying too many times to access it. I had to close my checking account on 10/4/2018, where my checks are electronically deposited, because of a fraudulent encounter. I opened a new checking account at the same bank. I want to NOTIFY Social Security of the change. I CAN’T GET ANYWHERE WITH THIS WEB SITE. What is wrong with the SSA to make online access impossible? And no way to contact the security/IT/computer issues departments. I fear that I won’t get my October check and won’t be able to pay my November rent. Thanks a lot, SSA.

Hi, Janet. We are sorry to hear about your situation and certainly understand your frustration. Due to the time sensitive nature of your situation, it might be best to visit your local Social Security office regarding your benefits. We hope this matter is resolved as quickly as possible.

I sent in my application on July 31 2018 by email in order to begin receiving my Social Security benefits. I can not set up a “My Social Security Account” because I currently live in Israel and don’t have an American address or phone number .Please send information on how I can check about the status of my request.

My wife created an account some time ago but has totally forgotten the details of login , questions etc.
What does she need to do to re-activate and up[date the account. She was told that she would receive an email but that was 2 days ago and no email so far.

10/9/18: I have now been through the online process twice with no success. Each time, the system says the user name I have selected is not available. I’ve tried everything, including strings of random characters. Please advise.

I have been trying to help my 91 year old mother create an account online. The system says it cannot match the info. with anyone and to call the Helpdesk. When we try to call, the system says there are no Helpdesk personnel available. She NEEDS to get the account created in order to get a Medicare account to add Part D, and the deadline is looming. HELP!

Hello Jeramar. We do not have access to personal information, therefore, we do not do direct messaging in this venue. If you need proof you get Social Security benefits, Supplemental Security (SSI) Income or Medicare, you can request a benefit verification letter online by using your personal my Social Security account.Just a reminder – Please be cautious about posting personal information on social media and communicating personal information via email. Thanks!

Hello Melvin, if you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!

I cannot get online to reset either my userid or password to apply for my medicare. It states I am locked out because it is incorrect which I know it is not since I was on last month. Very frustrated right now having to hold time for 55 minutes to get someone to assist me with getting online to reset my SS account. Until I get this corrected I cannot apply for medicare. How do I get help???

Hi, Rosanna. We are sorry to hear you are having trouble with your personal my Social Security account. WE offer a few different ways to reset your password. For more information, check out our Frequently Asked Questions. If you still need assistance, you can also call or visit your local Social Security office. We hope this helps.

Hi Sharon, thank you for your question. We are sorry to hear that you are having difficulties with your my Social Security account. For assistance with your account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office.

i HAVE MY SIGN IN NAME AND HAVE TRIED TO SIGN IN TO MY ACCOUNT. NOW I HAVE BEEN LOCKED OUT TWICE. I CALLED ON THE PHONE AND THEY SAID I WOULD RECEIVE A CODE IN THE MAIL. I HAVE NEVER RECEIVED ANY CODE FROM SSA. PLEASE HELP ME.

If you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!

I’m trying to get into my account with no luck. I need a security code which I can’t seem to find how to get. If I try to create a new account it tells me I have one, yet I I don’t have a code to get into it . I am following the instructions from a letter I received from SS BUT the step that says I will be asked HOW to receive my code is not there. P.S. I DETEST your web sites!

If you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office.

Hi there. Thanks for the question. If you’re receiving Social Security benefits (retirement, survivors, or disability), you can start or update your direct deposit information by using your personal my Social Security account.

If receiving Supplemental Security Income (SSI) or unable to conduct business online, you can start or update your direct deposit by contacting the bank, credit union, or savings and loan association or by calling Social Security at 1-800-772-1213 (TTY 1-800-325-0778).

Hi Vernon. Sorry to hear about the difficulties that you are having with your password. You will need to call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”.

Hello Cynthia. For assistance with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!

Hello Janice. The “my Social Security” authentication system requires address verification as one of the essential criteria for issuing an account. People with APO/FPO/DPO addresses can create an account overseas, but our system does not support registration and account creation for users with a foreign address yet. Please contact the nearest Federal Benefit Unit or U.S. Embassy in your area for any assistance related to Social Security benefits. Thanks!

10 days of trying to create an account DOES NOT WORK! Your sites SUCK It asks questions and tells me the answers are wrong??? Like it says I do not know my own mother’s MIDDLE NAME? It tells me I do not know my own first car? I do not know my own first pet? I do not know my own birth place?

If you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!

Hi Dennis. Sorry to hear that you are having difficulty creating your account. If you are still having trouble, please call our dedicated my Social Security – Hotline. To reach this hotline, call 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “help desk” or contact your local Social Security office. Thanks!

Hi Donald. We appreciate you using our blog to communicate with us! At this time you must have a U. S. mailing address to create or to access your online account. The “my Social Security” authentication system requires address verification as one of the essential criteria for issuing an account. People with APO/FPO/DPO addresses can create an account overseas, but our system does not support registration and account creation for users with a foreign address yet. Please contact the nearest Federal Benefit Unit or U.S. embassy in the area for any assistance related to Social Security programs and benefits. Also, our Office of International Operations home page provides more information to assist our customers living abroad.

Hi Bonnie. Thanks for the question. If you’re receiving Social Security benefits (retirement, survivors, or disability), you can start or update your direct deposit information by using your personal my Social Security account.

If receiving Supplemental Security Income (SSI) or unable to conduct business online, you can start or update your direct deposit by contacting the bank, credit union, or savings and loan association or by calling Social Security at 1-800-772-1213 (TTY 1-800-325-0778).

I set up on line sign in several yrs ago but cannot sign in now! Tried “lost my user name” and was given 1964buckeue which is what i have , but the password i have doesnt work and your system says i have wrong info !
Help! I need to change bank where my automatic Direct Deposit goes . Thank you.
Michael (Mike on my social security card) Beall
703-795-2328

This is a nightmare!! I don’t know my password or the answers to the questions, so the reset code I was sent in the mail is useless. I keep getting locked out of my account even if I request help getting my password. Your system is not user friendly at all. So what do you suggest I do since I can’t get past your ridiculous security measures????

Hi Frank. Sorry to hear you are having difficulties with your my Social Security account. We offer various ways for you to reset your password. See our Frequently Asked Questions web page for more details.

For assistance with your account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office.

1. Was almost finished setting up “my social security” account and hit a wrong key. All disappeared. Couldn’t return to my place and now have to begin all over. Why? Please provide a “return to your place” option.
2. Never received Medicare card in mail. Lost? Stolen?
Medicare could not give me my Medicare claim # so I could use for a doctor visit while waiting on card to arrive. Medicare office told me I would have to get it from Social Security. I waited on hold OVER 3 HOURS
only to be told they could not give it to me either. How stupid is this? All that time wasted. No excuses. STOOPID. Asinine. Im angry at my tax payer supported site which has no regard for this tax payer’s time.

I have not logged into my account in a few years. Tried last month and got locked out. Tried today and “invalid” I know I am using the correct user name and password because they are written down. Help!!

Hi Rebecca: See our Frequently Asked Questions web page for information on how to retrieve or change your password. If you encounter a problem, you may call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”.

Thank you for your question, Jocelyn. Unfortunately, at this time, you must have a U.S. mailing address to create or to access your online account. The “my Social Security” authentication system requires address verification as one of the essential criteria for issuing an account. People with APO/FPO/DPO addresses can create an account overseas, but our system does not support registration and account creation for users with a foreign address yet.

Hi Linda: See our Frequently Asked Questions web page for information on how to retrieve or change your username or password. If you encounter a problem, you may call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”.

I had a hard time attempting to set up an online my social security account. It would not accept my information and kept asking me to correct my information but nothing was identified as incorrect and I verified all of my information several times and after a few attempts I was locked our of further attempts for 24 hours. It was very frustrating but not unexpected based on my past experiences. I still have no idea why my information was rejected and what I could do differently. I will expect that I will give up any further attempts to avoid the frustration that comes with endless failure. I tried to call for help but was told I would wait one and a half hours. So much for a what sounded like a great idea but ends in disappointment

For assistance with your account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Visit your local Social Security office and request an activation code.

Hello Elizabeth. If you are unable to create an account or encounter a problem with your my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!

I am having trouble figuring out how to sign up for a mysecurity account for my son. I am his representative and it says I cannot set up an account for him, but he is only 4 years old. I need to send in my paystubs for the month and I am not sure how to do so.

Hi Beverly, thank you for your question. Your son is not eligible for a my Social Security account because you must be 18 years old or older. However, representative payees, and the spouse, parent(s), or sponsor of someone receiving SSI may use my Social Security to report wages online. Using your own my Social Security account, you can report your wages for your son that receives Supplemental Security Income benefits.

For assistance with your account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office.

Hi Keith, thanks for using our blog. Sorry to hear you are having difficulties creating your my Social Security account. For assistance with your account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office.

Hi Robert, thank you for using our blog to ask your questions. If a family shares an email address, each person should be able to establish his or her own my Social Security account by listing the common email address. There is no registration exclusion related to email addresses.

For assistance with your account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office.

Hi Manuel: See our Frequently Asked Questions web page for information on how to retrieve or change your username or password. If you encounter a problem, you may call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”.

I have tried to create an account several times on website, but each time receive a message that my information cannot be verified. I need help in creating an online account with Social Security. Thank you.

I decided to create an on-line account with SSA so that my 1099 wouldn’t be sent through the mail with SS number inside. When I tried to create the account, I had a message that said, “We cannot create an account with this SS number.” Earlier today, I called my local SS office and asked if having a fraud alert on my credit would prevent me from opening the account. Mrs. Lee, told me she didn’t think so. I think it must be the reason my number was rejected. Am I correct?

Hi, Steven. For assistance with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.

Hi, Jimmie. If you are unable to access your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.

I have misplaced my username and password for my MySocialSecurity account. At my last attempt using what I thought were the correct username and password I was locked out. What do I have to do to reset them. Can I do that online, or must I call Social Security?

How do I RESET my PASSWORD when I cannot remember my ANSWERS to SECURITY QUESTIONS? I have tried and tried and I DO NOT KNOW WHY I’m unable to access my social security account WHEN I KNOW THE ANSWERS TO THE QUESTIONS: Where was I when I heard about 9/11? Color of my first car? Mother’s middle name? System says my answers are not correct! How do I RESET MY PASSWORD AND MY QUESTIONS?

Am I able to create a MYSocialSecurity account online for my aging father who has dementia? He is living in Assisted Living now. I don’t want to be his representative, per se, I just want to be able to view his information, etc. for tax purposes and to make sure everything is correctly working, etc. If he receives items in the mail, he doesn’t know what to do with them and sometimes throws them away. I’d like to sent up his online account so that I can look at what mail is sent out to him. I am his Power of Attorney and take care of all of his financial accounts, and I will be having his taxes done for him this year. He has dementia and is unable to do any financial tasks. Thank you for any help or clarification in doing this.

Hi, Teresa. Thanks for your question. Unfortunately, you can only create a my Social Security account using your own personal information and for your own exclusive use. You cannot create or use an account on behalf of another person, even if you have that person’s written permission. Please note that having Power of Attorney does not give you legal authority to manage payments for someone receiving Social Security or SSI benefits. If your father needs help managing his benefits, you may be interested in applying to become his representative payee. As a representative payee, you will have access to your father’s records and the ability to update his account information. A face-to-face interview is required when applying to be someone’s representative payee. If your father cannot be present, a statement from his doctor would be helpful. The statement should say that your father is not able to mentally and physically manage his Social Security benefits and identify you as the person responsible to keep his finances in order. Please read our publication: A Guide For Representative Payees for more information. If you have specific questions, or to make an appointment with the local Social Security office, please call 1-800-772-1213 Monday through Friday, between 7:00 a.m. to 7:00 p.m. and speak to one of our representatives. Generally, you’ll have a shorter wait time if you call later in the day. Thanks.

Hi, Michael. If you are unable to create an account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!

I don’t remember my sign-in information. User name or password. I tried every known sign-in that I have used and none of them are working. My former name was Sherry Lynn Rogers, *** – ** – ***, 4760 Highway 31W, Cottontown, TN 37048-4853. My current email address is: sherrylynnheggie@gmail.com …. any help would be appreciated. I need to report that I cancelled my Medicare Prescription Drug Plan in November 2018. There should have been no deduction as of January 1, 2019. I just got my first direct deposit for and $29.90 was deducted from my check dated 1/23/2019. Please help! Thank you!

Your online service is excellence for people leaving in the US. But for Military and government civilian working oversea (like in Germany) your account creation do not allow to use an APO address. This happen because Equifax do not allow APO address causing a conflict during the verification process.
It will be great if SSA will support people working oversea too. Thanks

I have filled out the online application but when I’ve finished reviewing the information and try to exit, it doesn’t tell me that the paperwork will be submitted, just that if I exit, I may not get my benefit. How do I submit for benefits when all the online paperwork is done?

Hi there. You may want to check the status of your application just to ensure everything went through. You can check the status in your my Social Security account. It will provide details on the date of filing, the current claim location, and servicing office location.

If you are unable to open a my Social Security account, you can still call 1-800-772-1213 to check your claim status by using our automated system using the confirmation number you received when you filed your claim.

Hi Rebecca: See our Frequently Asked Questions web page for information on how to retrieve or change your password. If you encounter a problem, you may call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”.

I’ veg been trying to reset my password. Once I get through the security questions, get an access code, submit the access code, I’m taken to a screen to enter my new password. There is only ONE box to enter it. When I hit next, I get an error message saying my passwords do not match. There is only one box, how can it possible match without a second box?

Very frustrating, please fix this or let me know how I can update my password so I can access my account.

Hi, Robert. If you are unable to access an account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.

What if I receive a warning “we cannot create an account for the SSN you entered”? It is a true and correct SSN and I am the true and correct assignee of that SSN. The warning provides no additional info… just says “contact us”.

Hi, Jeff. You are correct. You cannot create a my Social Security account online if you have a security freeze, fraud alert, or both on your credit report. If you do not have time to visit our office, you can ask Experian to remove the freeze or alert. However, you can create an account without removing the security freeze or fraud alert but you will have to visit your local Social Security office. Please be sure to bring a valid State identification card or driver’s license. We hope this helps.

I am trying to create my Social Security Account online, but get stopped every time because I do not have a middle initial and the online program wants a middle initial. I have searched the Google and on the web site without success. My question is, how do I signup online without a middle initial? Today, I signed up for Medicare via phone, but I would rather, if possible, continue online for my Social Security needs. Thanks, David

Hi David, we are sorry to hear you are having difficulties creating your my Social Security account. A middle initial is not a requirement when creating an account.

For assistance with your account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office.

Hi, Jered. First, realize that you may not need a replacement card. You will rarely need to show it. Knowing the Social Security number is what is important. To learn more on the process and what documents you will need to get a card please visit our Social Security Number and Card web page. If you are still unable to create an account or encounter a problem with your personal my Social Security account, you may:

•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or

Hi Deb, thanks for using our blog. Sorry to hear about the difficulties you were having with your my Social Security account. If you continue to have issues, you may want to check out our Frequently Asked Questions web page for information on how to retrieve or change your password.

If you need to speak to someone, call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”.

Hi Richard, thank you for your question. At this time you must have a U. S. mailing address to create or access your online account. The “my Social Security” authentication system requires address verification as one of the essential criteria for issuing an account. People with APO/FPO/DPO addresses can create an account overseas, but our system does not support registration and account creation for users with a foreign address yet.

Even though you are unable to create a my Social Security account, you may still file for benefits online.

For assistance with your account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office.

Hi, Tri. We are sorry to hear you had difficulty creating your personal my Social Security account. If you are still unable to create an account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.

Hi Patricia. See our Frequently Asked Questions web page for information on how to retrieve or change your password. If you encounter a problem, you may call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”.

To change your withholding, you’ll need to complete Form W-4V from the Internal Revenue Service (IRS). You can download the form or call the IRS toll-free at 1-800-829-3676 and ask for Form W-4V. Complete the form selecting your new withholding percentage, sign and return it to your local Social Security office by mail or in person.

Hi, Robert. We are sorry to hear you had difficulty accessing your personal my Social Security account. If you are still unable to access your account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!

Thanks for your question, Terry. Unfortunately, you can only create a my Social Security account using your own personal information and for your own exclusive use. You cannot create or use an account on behalf of another person, even if you have that person’s written permission. You are not able to see your son’s information on your own account. Once your son is at least 18 years of age, he can create his own account. Hope this helps!

Hi, Carlos. We are sorry you had difficulty accessing your personal my Social Security account. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.

Hi, Jared. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this is resolved soon.

I have tried to set up an account online but I get a message that says they won’t set up an account with my social security number. I have tried calling in but I have been on hold for more than 90 minutes on 2 separate occasions.

Hi, Elizabeth. We are sorry you have had difficulty creating a personal my Social Security account and reaching us by telephone. If you still unable If you are unable to create an account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Generally, you will have a shorter wait if you call later in the day. We hope this is resolved soon.

Hi, Dana. We offer a few different ways to reset your password and change your username. For more information, check out our Frequently Asked Questions. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.

Hi
Im trying to open online tool my Social Security account. I don’t have middle name only name an two last name . The tool reject me if i don’t put any information in the (MI) space.
Any way to fix that?
Thanks

I am trying to get into my social security account and I thought I had the correct user and password. But it came back incorrect so I completed the information request regarding name, birthday, and SSN. It came back incorrect. Help, what do I do??

Hi, I think someone keeps trying to login to my ssa account. Today I tried to login for the first time in a week and I got the message that I am locked out of my account for 24 hours because of too many failed attempts. I wanted to report this right away but because it is the weekend there are no agents available. Luckily I have 2 step verification setup but I wish I could receive a notifications for every login (whether they are successful or a failed attempt) via text and email. In fact there should be history/record of logins and IP addresses/ locations in our accounts so we can be aware of unauthorized access to our accounts. My information has been compromised in the past due to previous other data breaches and I am very concerned about the security of my personal data.

Hi Saba, thank you for using our blog. Unfortunately, and for your security, we do not have access to your information in this venue. To inquire about potential log in attempts , you will need to contact your local Social Security office or call our toll free number at 1-800-772-1213. Representatives are available to help you Monday through Friday between 7 a.m. and 7 p.m.

Hi Thomas. We are sorry that you are having trouble accessing your my Social Security account. If you are locked out, you can call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”. We hope this information helps.

Hi, Garold. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Your local office can also assist with an address change. We hope this helps.

Hi, Arthur. For your security, we do not have access to private information in this venue. If you are still unable to access your account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.

There is no information provided regarding the creation of an account for My Social Security account when it does not allow you to complete the first page because “Could not verify it is me”. This is very frustrating because my information is correct and I cannot determine where there is fault in this process. Now I cannot utilize the on-line service which would be a huge convenience to me.

How can I create a MyAccount for my husband if he does not use a computer, or have an email address? You make it very clear that I cannot create an account for anyone other than myself. We are moving in one week and all I wanted to do was change his address. I set up a MyAccount for myself, but don’t want to be a criminal and set one up for him if it is illegal. Help!

I think my sis online account was deft a used I’ve n ever opened a on line account ever before .yet it says I already have a account. Can you p lease cancell my online account and help me set up one
Please cancel my account and tell me if there has been any money Ken front h e a ccount

Dennis, thank you for contacting us. If someone has created a fraudulent account using your information, you need to contact Social Security right away by calling our toll-free number at 1-800-772-1213. Representatives are available Monday through Friday, between 7 a.m. and 7 p.m.

You can choose to block electronic access to your Social Security record. When you do this, no one, including you, will be able to see or change your personal information on the Internet or through our automated telephone service. If you block access to your record and then change your mind in the future, you can contact Social Security and ask us to unblock it.

This was very complicated ! I seldom use this account but in trying to get a copy of my SSA-1099 several days ago …my password or username would not work. So I lost access to my account and had to wait for a letter from you with a temporary password and a security code.
Now I can’t find how to change my password to a permanent password !

This was very complicated ! I seldom use this account but in trying to get a copy of my SSA-1099 several days ago …my password or username would not work. So I lost access to my account and had to wait for a letter from you with a temporary password and a security code.
Now I can’t find how to change my password to a permanent password ! It all started when I could not remember my best childhood friend as I had so many friends. I believe I created the personal friend, etc. names many, many years ago and had forgotten which friends name I submitted. How can I update the friend question?

Hi, Janie. For your security, we do not have access to private information in this venue. If you are still unable to create an account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.

I tried to create an account But the questions asked about a mortgage are wrong. I don’t haot ve one! Also the question about a middle name does not have any names that related to me. How to I sign up for an account when the question are not applicable to me? My answers of “none of the above” get me rejected.

Hi, Benjamin. We are sorry to hear you had difficulty creating your personal my Social Security account. If you are still unable to create an account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.

I would like to create my Social Security Account. I am currently receiving my social security benefits and living in Canada for three years now. I tried sining up but my address and postal code is not accepted.

I want to create my ss account, but i dont have a valid US address. When i lost my job in 1997 and my job prospectus was bleak to say the least, i sold my house in california and moved to an afordable place/country where i can live frugally. Since, I have been living abroad for many years. How do i go about getting my ss account? Thanx.

I tried to set up an account for my husband for his social security and entered all the information but when I submitted it told me the information was wrong but did not specify what part of the information was wrong. After trying several times it suspended me and said I would have to try again in 24 hours . Did this yesterday and today

Hi, Dolores. Thanks for your comment. Unfortunately, you can only create a my Social Security account using your own personal information and for your own exclusive use. You cannot create or use an account on behalf of another person, even if you have that person’s written permission. For security reasons, and for your husband’s protection, it may be best for your husband to go into his local office for assistance. A representative in the office will verify his’s identity and issue him an activation code. He can use the activation code to complete the registration process for his personal my Social Security account. We hope this helps.

My social security user name and password did not work so now I’m locked out for 24 hours. However if it didn’t work the first three times, then I don’t expect it to work within 24 hours. What’s up… Yes, I used my correct user name and password setup a few years ago. My wife’s account would not allow her to sign in either.

Hi James: Sorry to hear about the difficulties you and your wife are experiencing in accessing your my Social Security account. Visit our Frequently Asked Questions web page for information on how to retrieve or change your password.

If you continue to encounter problems, call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”.

Hi, Kay. If you are receiving Social Security retirement or disability, you can create a personal my Social Security account to change your banking information online. If you are receiving Supplemental Security Income, you should contact your local office immediately. Thanks!

I want to set up my social security page but it asks for a middle initial and I don’t have one. What do I put there? Also is there a phone number for someone outside of the US to be able to call with questions?

Hi, Ralph. Unfortunately, at present, our electronic authentication process requires that you have a U.S. mailing address to set up an online account. However, if you need help, assistance, or information about your account or benefits, you can contact your nearest Federal Benefits Unit. We hope this helps.

My adult severely disabled daughter receives Childhood Disability Benefit though her father who has retired. When opening a “My Social Security Account” does she enter his social security number or hers? It is his that is listed on the letter from the social security award letter and correspondence.

Hi, Bill. The National 800 Number Network provides agent service five days a week from 7:00 a.m. to 7:00 p.m. in the caller’s time zone. You will generally have a shorter wait time if you call later in the day. Through our Blog, we respond to questions and provide general information on our Retirement, Survivors, Disability, Medicare and SSI programs. If you have a general question, we encourage you to ask here. But remember, never post personal information on social media. We hope this helps.

I can’t set up an account because you can’t verify who I am. Tells me to correct the info and submit again. I can’t correct info that doesn’t need correcting. The info I have entered is correct. What more can a person do besides enter correct info?

I can’t set up an account cause you can’t verify who I am. Tells me to correct info. I can’t correct info that is already correct. I’ve been trying to set this account up for days. I’m not sure what correct info I should falsify to make you guys happy.

Hi, Theresa. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!

Hi, Pamela. For your security, we do not have access to private information in this venue. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.

Hi Dana: Thank you for your question. Your client can contact Social Security for assistance by calling us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk” or contact the local Social Security office.

Hi Stephen. We have good news! Your password for your my Social Security account does not expire. Of course, you have the option to reset a forgotten password, and to change it in Security Settings if you wish to use a different password.

Hi, Leslie. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!

Hi, Walter. If you are still unable to access an account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. Thanks!

I keep getting locked out after 3 attempts at entering information that is correct. My girlfriend told me she’s never gotten this site to work for her either. I would prefer to figure this out without having to make a phone call, is there an online means of support, or is there something else I should try?

Hi J.M. We are sorry to hear that you are having difficulty accessing your personal my Social Security account. If you are still unable to access your account or encounter another problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.

Hi Judith, thank you for your question. At this time you must have a U. S. mailing address to create or access your online account. The “my Social Security” authentication system requires address verification as one of the essential criteria for issuing an account. People with APO/FPO/DPO addresses can create an account overseas, but our system does not support registration and account creation for users with a foreign address yet. We recommend that individuals living in Canada use the Canadian Service Area Directory to determine which Resident Office is near you.

Hi, Sue. We’re sorry for any inconvenience. You can only create a personal my Social Security account using your own information and for your own exclusive use. Since you are living outside of the U.S., you can contact your local Federal Benefits Unit for assistance. We hope this helps.

Hi, Ferdenant. If you are unable to create an account or encounter a problem with your personal my Social Security account, you may:
•Call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7:00 a.m. to 7:00 p.m. At the voice prompt, say “helpdesk”; or
•Contact your local Social Security office. We hope this helps.

Hi Sherry: See our Frequently Asked Questions web page for information on how to retrieve or change your password. If you encounter a problem, you may call us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m. At the voice prompt, say “helpdesk”.

Hi Maranda, thank you for your question. After you sign in to your my Social Security account, you can update your email address. After inputting your username and password, you will be at the security code screen. If you receive your security code via email only, then indicate that you cannot access the options listed above and need to reset where you receive security codes. We will then send you a letter with a reset code and instructions.