I am trying to export a list of unsubscribers but I need to know which list they were on. For example, our lists are split by Area: Europe, America, Australia. When I export the unsubscribes, it does not tell you which list the contact was on. They seem to be automatically removed from their list and lumped in to this general bank of "Unsubscribes". If you try export the (for example Europe) List to see the Unsubscribes by tag (I tried tagging all the unsubscribes), the Unsubscribers have actually been removed from the list altogether. Is there no way to see which list they were on? Please help and let me know if I am missing something?
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There is now a GDPR template in the same place as the CASL template. I think this helps but I don't think this solves the problem. 1. You would have to keep re-creating the email and sending to a "Not Confirmed" list of contacts. (The reason I see for this is because eventually the email will disappear from the quick send list). Also if you have different languages (which we do), you will need different versions of this email. 2. You would have to then export all of the results (daily/weekly??), and split the list by Express/Implied Permission Status; then re-import the new "Express Permission" contacts into your main mailing list/lists. Leaving the "Not Confirmed" in what I am calling this "holding list". (There is no way to "View" the Express/Implied status column in "Contact Management" - if there was, then you could sort the list by status and switch "Express Permission" contacts over (manually) - I think this would be a lot quicker than the import/export way.) For me, I'd have to have certainly three versions of the email (English, Italian, French), and therefore three "holding lists". But I see it being a problem when trying to split out this list into; 1. Express/Implied Permission (for re-import into their main mailing list) 2. Trying to ensure they are added to the correct list (ie, Italy, France, USA) So in reality, to avoid confusion, I would have to have 8 "holding lists" to match my 8 main mailing lists/territories. Plus 8 "Welcome/GDPR" emails. Ideal Scenario 1 What I believe to be one ideal scenario is that "Groups" are added to contact lists, so you can send emails based on Groups. ie, I could email my "Italy" list, but only those who have clicked "yes" (Express Permission). BUT, (for us, and this will apply to some others), we want to still be able to email those added before 25th May. SO by using groups, we would have THREE groups per mailing list. 1, Express Permission (or YES) 2. Implied Permissoin (or NO) 3. Permission before 25th May. I could then select options when sending the email that I only want to send the email to those who match the criteria set out in no 1. and 3. This is an option available on a competitor site. Ideal Scenario 2 (probably the most straight forward for everyone) You decide when you want this feature to be switched on (so for us it would be 25th May). When the feature is switched ON, all new contacts are added to their lists as normal. However, there is a barrier on them. This barrier is the CONSENT barrier. And they will not receive ANY mail shots to that list (which they are on), until they click "YES" to consent. If they click "NO" they are automatically moved to the unsubscribe list. Until the point of which they click YES or NO; you can set up.... 1. The welcome email they should receive (So you could have a version to suit each list, or perhaps 3 versions to suit 8 lists. I for example could have an; ENglish, FRench and ITalian version of the email. So the English version would send to my; USA, UK, Ireland, International lists. Then French and Italian is self explanatory. 2. The frequency they should receive this email. For example, I'd maybe set it to be send the day after they are added to the contact list, at 9am, then weekly thereafter.... until they click YES or NO. I think though, we would have to re-import all our existing contacts before 25th May, including the CONSENT field, and set those as "YES" and add a note "Before 25 May 2018" - as we do not want to get extra permission from these contacts. These are just my thoughts, really interested to hear others and what new tools CC are implementing this month, well in advance of 25 May??
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I too have been trying to work out a way to do this and the function doesn't exist. The button to unsubscribe at the bottom of the email is not enough. To comply with GDPR, every new contact added after 25 May will have to receive an opt-in email invitation. With a very clear call to action of; "Yes subscribe me" or "No remove me". Those who click "Yes", would need a note added to their contact record to say when they clicked "YES", and those who clicked "NO", would need to be added to the unsubscribe list. (The administrator would then have to manually export this list, (as often as they can), and update their other databases. If the contact has not responded to this email invitation, really it would be good if the email would generate itself, say weekly, or it could be up to you when, so that they keep receiving the email until they select "YES" or "NO". I'd like to think that all new contacts can be added to mailing lists, but until they click "YES", they automatically do not receive mail shots. However when they do click "YES", they automatically start to receive any mailshots sent to the list which they have been added to. Interested to hear others thoughts on this.
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I too am interested to know the outcome of this. I'd also like to know if any of the CC tools will be updated to reflect the changes coming in May. For example, will we be able to send new contacts a welcome email to ask them to verify they want to be contacted? Then if they click "sign up/ yes", they could then be marked as "Express Permission?" Because at the moment, I'd have to manually export the results daily/weekly to check if each contact had agreed, take a manual note of them, then switch them over into the "official" mailing list.... something that is just not possible for us time-wise. Also, will the "update your profile" tool be updated so that it sends a notification to you so that your know a contact has submitted a rectification request? At the moment, if a contact updates their profile, you have no way of knowing unless you export all of your contacts and look at the "Updated Date" column... and check every column against your data else where to see what content they have actually updated. From my discussions so far with CC, I don't think this will happen, and this would affect a contacts to rectification. I really am feeling a bit lost as to how I can work CC in a way that allows us to be compliant with the changes. The above mentioned (but removed!) competitor seems to be a lot more open about the changes coming and what they are doing to ensure compliance.
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This feature was requested in 2013 here; https://community.constantcontact.com/t5/Account-Settings-Billing/Want-users-to-have-different-permissions/idi-p/88057 but still does not exist. Surely 41 pages of comments means this is a feature worth implementing ASAP?
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99% of the time, I will copy a pre-existing email to create a new one. Then when you get to the "Schedule Stage" the lists that the email you used for the template were sent to will be "ticked" to send this new email you have created. 99% of the time I do not want to send this new email to the same lists, and have already had an instance where I have not noticed these boxes are ticked further down as they are hidden by the scroll bar, and the email has gone to lists which it should not have gone to. I've been working around it recently by ensuring I tick and untick "All Lists", to ensure no other lists are ticked, then I tick the lists I actually want the email to send to. However I noticed this week, "All Lists" has been removed. This should really still exist OR please stop any lists being pre-ticked when you reach the "Schedule" page.... the latter would be better.
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There is another closed thread on this issue; https://community.constantcontact.com/t5/Need-help-with-something-else/Lines-on-sent-email/td-p/301467/page/2 but Support seem to have helped with it. I am having the same problem and I've moved about the images/ blocks, and if I get rid of one line another seems to appear elsewhere. Hope someone can help!
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The ability to pre-populate the office locations for the bottom of the email would be really handy. So when you come to changing the location, all you have to do is select the correct address from a drop down or tick box. Having to type out the address for every location is very time consuming (I am sending emails for 8 locations). It is also easy to forget to update the address. It might be even better if it was editable in the header section alongside the "Subject" and "From Email".
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It would be extremely useful if there was a button to "Export All Results" in one go per campaign. And for those results to appear in the spreadsheet either; - On different tabs for Open/ Clicked/ Did not open/Unsubscribed/ Bounced - Or all on one tab but with a column indicating their status, be it: Open/ Clicked/ Did not open/Unsubscribed/ Bounced I currently send emails to 8 countries, and to export the results for each one, I have to export 5 separate spreadsheets and merge them into one for the full picture of results for our sales team to view. That is 40 spreadsheets to merge into 8 for every campaign. There has to be an easier way?
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I send emails to a different countries, and it would be useful to be able to "Tag" emails and search for/view - only certain emails at a time. Or just a search bar in the Campaigns folder. I "Tag" my campaigns using the title at the moment, so for example, I tag an Australian eshot with "AU", Italy with "IT", then also by subject such as "Fantasy Egg" or "Dinosaur Egg" . So that makes it a little easier to find them all, but it would be able to search by typing in, for example; "Fantasy" & "IT", then I'd know which emails I have for "Fantasy Eggs" going out to "Italy".
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