CATI

The CATI module is a part of the software programme, which is accessible in connection with measuring the Net Promoter score of a company.

CATI stands for “computer assisted telephone interviewing” and is a program which customers can be moved over to if they don’t reply to the questionnaire that was sent out. The purpose of CATI is to get 100% feedback from customers.

Via the CATI module you are able to manually call people where several interviewers use the CATI module simultaneously. The programme automatically distributes the customers between the in different interviewers. This function ensures that no customers will be contacted more than once.