Cricket Communications Turns to Splunk for Assuring Automated Service Management

Overview: Keeping up with a quickly expanding business is difficult if you do not have the right tools. Cricket Communications was growing in its number of subscribers at a rate of 10 to 20% annually and needed a system that could handle processing of up to 3,000 new subscriber requests per hour.

It implemented automated business processes and contract processing systems to keep up with the new requests, but if an error occurred the whole system would come to a halt. It could lose days or months while trying to remedy the problem.

In order to stay on top of its processes, Cricket Communications sought out Splunk for a combined system that monitored and integrated applications, data and operational business intelligence (BI). With more visibility into its processes, Cricket Communications has prevented many errors and got a high ROI for its Splunk system.