Tread Marks FAQ

General FAQ

Why haven't I received my email invoice or heard back from tech support?

While attempting to protect your computer and block spam, you may have set your
security too high to receive emails that contain download links. Your Internet Service
Provider (ISP) is also trying to protect you by blocking spam and this can also cause
problems. If you email tech support that you haven't received an invoice or had a
question answered, then we will attempt to contact you by sending you an email without links in it.

What if I have problems getting the demos to work?

Can I make videos of your games?

Of course! We whole-heartedly support anybody who posts videos of our games, including Let's
Plays, tutorials, and reviews. You're free to monetize the videos with advertising, as long
as you aren't charging your users to see the content. In return, all we ask is that you link
back to our site.

It's a shame that we have to post this policy at all, as we believe this sort of content should
be completely legal and should not require the developer's permission, but some content creators
have been threatened by other video game companies, and we don't want any content creator to
fear such legal attacks from us.

Longbow Store FAQ

Is online purchasing safe?

Yes. All purchases made online are encrypted with industry standard SSL encryption. We will also
never store your credit card number, making it impossible for hackers to steal your credit card
information.

With today's encryption technology, sending your credit card number to a secure server over the
Internet is safer than handing your credit card to a waiter in a restaurant, or placing an order
over the telephone.

Orders from our store site are safe and secure and ready for download immediately after your
credit card information has been processed. Download links are also sent out by email.

Purchases Download FAQ

How do I download my purchases?

To download your purchases, log into the site with the email address and password your created during
checkout or when registering and go to our Download Centre. A list of your
purchases should appear along with a 'Download' link for each. Click the 'Download' link and select
'Save to Disk' to transfer the product to your computer. Make sure to remember where you saved the file so
that you can double-click to execute it once the download is complete.

Note: For products such as Stone Cutter, Vortiball and Triangle Trifle you will be prompted for a
registration code when you first start the game. This registration information can be found by clicking the
'Reg. Info.' link next to the 'Download' link.

Where do I get my registration information?

For games that require a registration code, such as Stone Cutter, Vortiball and Triangle Trifle, you can
access your registration info by clicking the 'Reg. Info' button next to the product name. Clicking the
button will open a small window listing the information necessary to register the game. You may either
enter the information manually when prompted to do so in-game or you can click 'Download Reg. File' to
download a Windows Registry file that can enter the information for you. Once you have downloaded the
file double-click it to add the information to your registry. Note: On some browsers you will have to
rename the file so that it has a '.reg' extension in order for Windows to recognize it.

Why do some products have 'Reg. Info'?

Some products, such as Stone Cutter, Vortiball and Triangle Trifle, require a registration code in order
to activate the full version. For these products there is a 'Reg. Info' button that allows you to obtain
that necessary information. Products that don't have 'Reg. Info' buttons only require you to download and
install them in order to access the full version.

Windows FAQ

How do I update my video drivers?

First you need to find our which graphics card you have. To do that, hold the
key and press R on your
keyboard, then type "dxdiag" in the dialog box that pops up. After you hit the
OK button a new dialog box should pop up with a series of tabs, and the
"Display" tab should tell you all the information you need to know about your video card.

Once you know that make and model of your video card, you can go to the website for your video card vendor and
download the latest drivers. Here's the driver pages for the most common video card vendors:

Why does my virus scanner say your games are infected?

We can assure you that our games are not infected with viruses!

Virus scanners usually have a "better safe than sorry" policy, which means they would rather report
something as a virus when it's not than risk reporting something as safe when it's a virus. These
are called "false positive", and they're extremely common.

But don't take our word for it! You can test any file yourself by uploading it to
VirusTotal. This is a free service that will
scan any file with multiple virus scanners. If most of the virus scanners say the file
is safe, then it's probably just a false positive.

When an anti-virus program detects what it thinks is a virus, it will store it in a section
of the program that's usually called a "Vault" or a "Quarantine". Once you're convinced that
the file is safe, you should be able to go into the vault and restore the file.

What's a dxdiag.txt file, and how do I make one?

If you're having trouble with a game, one of our developers might ask you for a dxdiag.txt file. This is a file that shows your system specifications, and it helps us diagnose problems that might be specific to your system.

To make one of these files, hold the key and press R to bring up the Run... dialogue, then type "dxdiag" and press OK. In the new window that pops up, press the Save All Information... button to generate your dxdiag.txt file.

Note: dxdiag might ask if you want it to check "WHQL" signatures. It's okay to say No to this question.