Business today can feel like being transported to the pages of the Louis Carroll classic Alice’s Adventures in Wonderland. The potential solutions for meeting today’s challenges are just as confusing as the problems: Change your computer systems, become more customer-centric, start doing social media; stop doing social media; change your [...]

A note from Randy: I don't often have a guest post on this blog. But, Jeffrey Hayzlett is someone who you need to know. This blog is based on his new book, Think Big, Act Bigger. Think Big, Act Bigger and Listen to Your Customers! By Jeffrey Hayzlett I [...]

Flawless execution today is no guarantee of relevance tomorrow. The ability to quickly and continually change and adapt is a competitive advantage —which is why companies like Jim Beam, Procter & Gamble, and Zildjian Cymbals have led for hundreds of years while competitors have fallen by the wayside. Pursuing the [...]

Regardless of how fast your company is today, the marketplace expects and rewards being faster and more nimble. Current success proves that correct choices were made yesterday. A competitor’s game-changing innovation or their faster response to a market shift can mean immediate irrelevance to you and your team. The goal [...]

From Randy Pennington: We fired the service that had done all of our lawn care, landscaping, tree trimming, and holiday lights for 17 years. There wasn’t one single incident that caused us to leave. It was the culmination of a number of little things over an 18 month period. In [...]

What does the future look like? It is difficult to be 100 percent certain, but here are six trends that I believe will be a big part of our lives and work going forward: Customer expectations will continue to increase. Today’s “WOW!” experience will become tomorrow’s “Been There — Done [...]

From Mark Sanborn: The biggest challenge businesses will face in the next five years is meeting increasing customer expectations. There is a current dilemma that will only get worse: the more you do for customers, the more they expect. Excellent service providers scramble to meet the expectations of customers who [...]

Jennifer Lopez applauded. Meryl Streep almost leapt to her feet. Social media exploded. If Patricia Arquette’s goal was to get people talking, her plea for wage equality between women and men was a huge success. Now for the hard part: making the change. It made me think of an example [...]