Garmin 500 blue cadence/HRM package from CRC, $249.31 charged on CC, including free delivery. It came via Royal Mail, their slowest method, ordered 6th, arrived 16th (happy it was Friday, not Monday). Overall, very pleased with first experience from CRC.

CRC appear to be speeding up their deliveries after a bit of a slowdown over recent months. I ordered on Nov 14 and received it Nov 19 which was pretty fast compared with an order I made in October. This time it was sent DHL but last month it went Royal Mail.

I have up to now been a happy customer ProBikeKit, having experienced good service dealing with them over the past year or two with one or two too many blue bags in the post . That was until recently when I had an Ortlieb Water Bag that I purchased from them fail whilst I was on tour. Given that Ortlieb Water bag was under warranty I followed ProBikeKit’s warranty process...

I completed the ProBikeKit Returns Authorisation document and included it with the Ortleib Water Bag which was posted to the United Kingdom via Australia Post’s International Airmail service as advised to do so on October 12, 2012. That is the last I time heard from ProBikeKit. A follow-up email requesting a status update sent on November 8, 2012 has been ignored as has my latest email from this week. So much for ProBikeKit's claims of “hassle free returns.”

I can only assume that being delighted only applies for first thirty days (their return period). Bad luck if your product fails after the 30 days but within the warranty period. ProBikeKit it seems do not care then.

Good prices is one thing, but they need to be backed up with reasonable customer service in my view.

Aushiker wrote:I have up to now been a happy customer ProBikeKit, having experienced good service dealing with them over the past year or two with one or two too many blue bags in the post . That was until recently when I had an Ortlieb Water Bag that I purchased from them fail whilst I was on tour. Given that Ortlieb Water bag was under warranty I followed ProBikeKit’s warranty process...

I completed the ProBikeKit Returns Authorisation document and included it with the Ortleib Water Bag which was posted to the United Kingdom via Australia Post’s International Airmail service as advised to do so on October 12, 2012. That is the last I time heard from ProBikeKit. A follow-up email requesting a status update sent on November 8, 2012 has been ignored as has my latest email from this week. So much for ProBikeKit's claims of “hassle free returns.”

I can only assume that being delighted only applies for first thirty days (their return period). Bad luck if your product fails after the 30 days but within the warranty period. ProBikeKit it seems do not care then.

Good prices is one thing, but they need to be backed up with reasonable customer service in my view.

RegardsAndrew

Andrew

My wife wanted to return something to PBK and was having problem with them responding. A 1 minute phone call got an immediate response.

PBK isn't looking too flash at the moment! I purchased a Garmin on Wed, and I haven't even received a single confirmation email from them! I have just sent them an email to confirm they received my order! I paid through paypal and it was confirmed through them. I am guessing that they haven't even looked at the order yet!

Hammo wrote:PBK isn't looking too flash at the moment! I purchased a Garmin on Wed, and I haven't even received a single confirmation email from them! I have just sent them an email to confirm they received my order! I paid through paypal and it was confirmed through them. I am guessing that they haven't even looked at the order yet!

I had the same experience a few months ago. Turned out one of my items wasn't in stock, must have been popped in the too hard basket while they banged out the easy orders.

unhappy with CRC delivery methods. they have changed their mail providers and now:1. valuable box of delivered parts was dumped on my front doorstep (1m from footpath and in plain view to all) - luckily not stolen.2. another box from same order (their decision to split it) is being held, with a collection card left requesting i ring to re-arrange delivery. previously packages were held at the local newsagent for me to collect - i'm betting that re-arranging delivery will require me to hang around for a broad window of time - FT.

jaseyjase wrote:Well, customs has my order because someone at merlin stuffed up and described my item as 'derailleurs' with a value of EUR$962 !!!!

So i got the letter today from customs, have emailed them back with a screen dump of my merlin reciept and paypal transaction history, lets hope common sense prevails.

Im annoyed to say the least

Quick update, after emailing customs the night i received the letter i rang the next day to confirm. They wont process it any quicker and will just enter the 'queue' so its going to be at least another week of process and another week of postage

I let Merlin know and they confirmed its not their warehouse, but the 'carriers' who incorrectly label it if they cant find an invoice for the item. For some reason they always describe it as 'derailleurs', no idea why the listed it as EURO$962

I think this has also impacted my Ribble and Wiggle orders as they mustve held them all back all together. (been over two weeks for ribble and over a week for wiggle, not usually this long)

Thanks mate good to know! I just called and left a msg. Stupid me it is only 3:00am Monday morning in the UK. If they don't respond to my voice mail msg I will call them back. I have no issue with the product taking a couple of weeks but I do have a problem with them not even sending a order confirmation!