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Implementing Total Quality Leadership in a Naval Computer and Telecommunications Activity

dc.contributor.advisor

Barrett, Frank J.

dc.contributor.advisor

Hocevar, Susan Page

dc.contributor.author

Youngblood, Deborah E.

dc.date

Mar-92

dc.date.accessioned

2014-01-29T23:37:59Z

dc.date.available

2014-01-29T23:37:59Z

dc.date.issued

1992-03

dc.identifier.uri

http://hdl.handle.net/10945/38560

dc.description

Approved for public release; distribution is unlimited.

en_US

dc.description.abstract

The way that Total Quality Leadership (TQL) is implemented is unique to each command implementing it because it must be tailored to the command. However, some types of problems and pitfalls are more common than others. This thesis presents a case study of the implementation of TQL at one Naval Computer and Telecommunications Activity based on personal interview and command documentation. The implementation of TQL at this command is compared with a change process modal and analyzed against it. Recommendations for corrections and alternative courses of action are provided. TQL,

en_US

dc.format.extent

xi, 144 p.: ill.;28 cm.

en_US

dc.language.iso

en_US

dc.publisher

Monterey, California. Naval Postgraduate School

en_US

dc.subject.lcsh

Leadership case studies

en_US

dc.subject.lcsh

Telecommunication;Leadership Case studies

en_US

dc.title

Implementing Total Quality Leadership in a Naval Computer and Telecommunications Activity

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