TEM - Telecom Expense Management

Take Control and Reduce your Telecom Expenses with TEM

Convergence is an European leader in providing the software and technology-based services that provide any size enterprise and not-for-profit organization as well as government with razor-sharp visibility, transparency and control of their organization-wide Fixed Voice, Mobile Voice and Mobile Data, Data Communications expenses, telecom infrastructure investments and telecom maintenance costs.

Industry analysts like Gartner, Aberdeen, Forrester and others have identified voice, data, and wireless expenses, typically a company's third largest non-payroll expense cost, as a new frontier with vast potential for significant expense reduction opportunities.

This potential stems from the lack of visibility into and control of communication expenses attributed to complex contracts, distributed inventory, erroneous telecom operator bills and dispersed management processes for the different service types.

Overall corporate communication expenses are now growing at a worrying pace of 10% to 15% annually on average.

This growth not only comes from the rapid increase in mobile and data communications, offsetting the decline in fixed voice costs, but also from the rapid adoption of new services such as conferencing, video communications, internet services, employee home office & mobile connections, VoIP, WiFi and messaging services.

TTEM solutions address the full telecom service life cycle based on the Convergence Total Telecom Expense Management framework. They enable companies to better plan telecommunications spend, source optimum contracts, ensure that they buy services against those contracts, monitor user and vendor compliance, provide telecom bill audit and accuracy, and analyze overall spend for ongoing improvements.

Wiki Reference

Wikipedia reference to TEM: Telecom expense management (TEM) is a business approach to managing telecommunication service expenses (voice, data, and wireless) with a combination of software tools and manual auditing. Typical software leverages a telecom carrier's electronic invoice feeds to gain detailed information. Human agents use a combination of software and personal information about the telecommunications industry to compare the available pricing and service options.