We are open and ready to serve your healthcare needs

As we reopen care sites across Baylor Scott & White, we want you to know that your safety remains our top priority. We are proud to lead the way with COVID-19 Safe Care measures and options to our patients. Healthcare as we know it has been forever changed by COVID-19, but our commitment to your health has never been stronger.

As a safety precaution, we ask all patients and approved visitors to wear masks when entering our facility.

We are not currently seeing any patients with upper respiratory symptoms in our office. These symptoms include fever, cough, shortness of breath, etc. To prevent further spread of infection, these patients are being evaluated through telemedicine or at one of our designated respiratory care clinics.

If you need a new appointment, call our clinic or visit My.BSWHealth.com. We can help you schedule a virtual care or in-person appointment.

Selecting a primary care doctor is an important first step in managing your health. A primary care doctor is your first stop when you are sick or in need of healthcare services—including your annual physical, immunizations and prescription refills. Your primary care doctor promotes your overall well-being and makes sure you are up to date on your preventive health services.

Our office uses an electronic health record that allows for an enhanced patient experience. With the MyBSWHealth App and online portal, our patients can:

Conveniently schedule appointments

Access their medical records

View test results

Communicate one-on-one with their care team via messages

Easily review and pay bills

Complete a quick eVisit

eCheck in prior to appointments

Pay Your Bill

We offer an easy, secure way to pay your HTPN bill online through MyBSWHealth.

Tools & Resources

Our services are designed with you in mind so managing your healthcare needs is as simple as possible. Our services are designed with you in mind.

Patient Forms

MyBSWHealth

Pay Your Bill

Financial Assistance

Accepted Insurance

About Your Appointment

Office Policies

Patient Forms

To ensure that your visit to our office is as convenient and efficient as possible, we are pleased to offer our registration forms online. The patient registration form may be completed electronically and printed for better legibility or completed manually.

Pay Your Bill

Financial Assistance

At Baylor Scott & White Health, we want to be a resource for you and your family. Our team of financial counselors is here to help. We encourage you to speak to a member of our team at any time – before, during or after care is received.

Accepted Insurance

About Your Appointment

On your first visit, we will begin a permanent record. Please bring any medications you are taking, so that we may accurately determine the dosage and frequency. We will ask you to complete a medical history and registration form.

Please bring your insurance card and try to arrive at least thirty minutes early for your first visit. If you have been under the care of another doctor, we may ask your permission to transfer some of your records.

We have three appointment categories that take up varying amounts of time:

Annual Exams or New Patient Visits: Plan on spending one hour including check-in time, filling out forms, and the actual physician visit

Follow-up Exams: 15 minutes

Sick Visits: Varies depending on the illness, but plan on at least thirty minutes

Office Policies

No Show Policy

1st No Show - You will be notified of your missed appointment.

2nd No Show - There will be $25 fee for your missed appointment which is not billable to insurance and will be due at the next office visit.

3rd No Show - You may be dismissed from the practice.

You will be notified of your appointment date and time via an automated system two days prior to your visit. You will have the option to select "no" if you wish to cancel your appointment. If you are unable to make your appointment, please contact our office immediately so we may offer another patient that time.

After Hours Policy

If you have an urgent medical matter and need to reach a physician, you may contact our office at 469.800.7100, and our answering service will contact the physician on call.

Completion of Forms Policy

There is a charge of $25 for the completion of forms. An example of forms will include FMLA, Life Insurance Questionnaires or Department of Transportation Assessments. These charges are not billable to insurance, and therefore, it is the responsibility of the patient. Payment is expected at the time of service.

Medication Refill Policy

If you require a refill on your non-narcotic medication, please contact your pharmacy and have them fax a refill request to 214.363.2608. This will ensure timely and accurate prescribing information is being relayed for each refill. Please allow 24 hours for all prescription refills. All controlled substances will require a new written prescription. Prescription refill requests will not be filled over the weekend. If you have not seen by your physician in the prior 12 months, your refill requests will be denied.

Controlled Medication Policy

Patients will be required to sign a Controlled Medicine Contract for chronic use of controlled medications which are potentially addictive and can be abused.