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We strive to answer all your questions

Here you will find answers to the questions most frequently asked by our customers. Look through the list or click on ten frequently asked questions to see the answers to common questions about Iberia Plus.

If you find that the Avios balance in your private area under Balance and transactions doesn't show all the Avios for flights taken or services used, remember that for transactions where your Iberia Plus number was indicated in the booking it takes up to two months, depending on the airline or Iberia Plus partner, for the Avios to appear in your account.

If you're still missing Avios after two months, you can claim them by following the steps below:

AIRLINE

CLAIM PROCEDURE

CREDITING PERIOD

Flights operated or sold by the Iberia Group (Iberia, Iberia Express and Iberia Regional/Air Nostrum), American Airlines, British Airways and S7 (and its subsidiary Globus LLC)

All claims are managed through iberia.com under My Iberia/Avios/ Missing Avios

Your Avios will be credited to your account within 45 days

Iberia flights operated by Vueling (code IB5XXX)

All claims are managed through iberia.com under My Iberia/Avios/ Missing Avios. You must indicate your Iberia Plus card number at the time of purchase because you cannot claim missing Avios after you have taken the flight.

Your Avios will be credited to your account within 45 days

Other airlines associated with the programme

You will need to send the Iberia Plus Service Centre a copy of your air ticket or the e-ticket itinerary receipt and the original boarding pass (for flights that do not require a boarding pass, enclose a copy of the ticket or the original passenger receipt).

Your Avios will be credited to your account within 45 days

Iberia Plus partners

You must contact the partner through whom you booked the service. You will find a list of contacts under "Avios">Missing Avios

Your Avios will be credited to your account within 3 months

In all three cases, you have six months from the date of service to claim for missing Avios. For these claims, it may take up to three months for your Avios to be credited to your account.

What should I do if I notice that some of the Avios I have earned have not been credited to my account?

If there is any discrepancy in transactions recorded on your account, you must make your claim for uncredited Avios for Iberia Group flights, (except flights with codes IB7XXX and IB5XXX) exclusively through the Iberia.com website on My Iberia/My Avios/Avios not credited. Please remember you have a period of six months to bring your account up to date.

Yes. You can name beneficiaries (which you can change whenever you like) of your Iberia Plus card so that they may use your Avios to benefit from any of the services of the Programme without your having to accompany them.

We also offer you the option of using your Avios to buy airline tickets for whoever you wish to accompany you on your travels, without the need to have first included them as a beneficiary on your Iberia Plus card.

If you like you can update your list of beneficiaries directly from your Personal Area on Iberia.com > My Iberia Plus > My card > My Beneficiaries.

Always use your Iberia Plus card on your flights or those of any of the Programme's partners.
That way your Avios won't expire.
Regulation stipulates that you earn or spend Avios at least once every 36 months to make sure the entire Avios balance doesn't expire.
Issuing or receiving Avios transferred to you is not considered to be an activity.
The expiry system will inform the customer of the number of Avios set to expire with at least 2 months’ notice.
The information will appear on your account status, which may be consulted at Iberia.com. Don’t forget to use your Avios.
Once your Avios have expired, you can't redeem them.

If you have an Economy class ticket (rate Y, B or H) for a flight operated by Iberia Group (Iberia, Iberia Express and Iberia Regional/Air Nostrum) contact your Iberia Plus Service Centre or your local Iberia Sales Office, and they will change your booking and charge it to your Avios.
This service is subject to the availability of certain classes in the Business cabin.