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CARE AND MAINTENANCE

CELINE BAGS ARE CRAFTED IN THE MOST LUXURIOUS SKINS. THESE LEATHERS ARE NATURAL AND UNIQUE: ANY INCIDENTAL TONAL VARIATIONS, MARKS OR VEINS ARE NATURAL FEATURES AND SHOULD NOT BE CONSIDERED AS IMPERFECTIONS.

TO MAKE SURE THAT YOUR BAG AGES BEAUTIFULLY WE RECOMMEND YOU TO:

- PROTECT IT FROM HUMIDITY; AVOID CONTACT WITH LIQUID, HAND CREAM, HAND SANITIZER, MAKE-UP AND PERFUME. IF YOUR BAG DOES COME INTO CONTACT WITH WATER OR ANY OF THOSE SUBSTANCES, IT SHOULD BE GENTLY DABBED WITH A DRY, NON-FLUFFY, LIGHT COLOURED ABSORBENT CLOTH,

- AVOID OVER EXPOSURE TO DIRECT LIGHTING AND KEEP IT AWAY FROM DIRECT SOURCES OF HEAT,

- BE CAREFUL NOT TO RUB YOUR BAG AGAINST COARSE OR ABRASIVE SURFACES. LIGHT SCRATCHES CAN ATTENUATE IF GENTLY MASSAGED WITH A SOFT, DRY CLOTH,

- STORE IT IN THE CELINE DUST BAG. DO NOT STORE IN HIGH TEMPERATURE, HUMIDITY OR UNVENTILATED AREAS (NEVER STORE IN A PLASTIC BAG).

2 - Carefully wrap the item in its original packaging to protect against damages in transit. Please include the return request form or original invoice.

3 - Affix the prepaid return shipping label included in your original order to the package.

4 - Hand over the package to the carrier. If you prefer to use a different carrier, you will need to cover the cost of the shipment and insurance.

If you wish to return an item, please contact our Client Service within 14 calendar days from the date of delivery. Exchanges can be made within 30 calendar days from the date of delivery.

Articles must be unworn, unused and in sellable condition, with all original tags attached. They must be accompanied by the return request form included in the original order.

Personalized, altered, and made-to-order items are not eligible for return.

Please note that refunds may take several working days to appear in your account, depending on your credit card issuer.

You may use other postal services at your own risk. CELINE is not liable for goods returned using any method other than our collection service.

RETURNS AND EXCHANGES IN-STORE:

RETURNS:

You may return products purchased online, at no charge:
- for a refund, to any CELINE free standing store using the same currency as the one used to purchase the item (excluding department stores, outlets & airports);
- for an exchange, to any CELINE free standing store in europe (excluding department stores, outlets & airports). Please note that exchange in store is possible only for an item with equivalent or higher price, except in Italy (equivalent price only). The original invoice must accompany all returns.

Purchases made in CELINE boutiques may follow a different return policy.

Return conditions

Returns to CELINE.com must be mailed from the country to which the order was originally shipped. It must include the original Returns form.

Returned items must be unused, with all original tags, accessories, and instruction booklets attached.
Items that have been damaged, worn, soiled, or altered may not be accepted for return and may be sent back to the customer. Please refer to the Terms and Conditions applicable in your country.

Eyewear cannot be returned after frames have been fitted with prescription or replacement lenses.

When can I expect my refund?

Celine will do everything possible to ensure you are promptly refunded. Returns with refund are processed within 14 days of your order cancellation. A confirmation email will be sent to you once your return has been processed and your account has been credited.
Refunds will be issued to the original method of payment only.

You may return products purchased online to any celine free standing store using the same currency as the one used to purchase the item (excluding department stores, outlets & airports), at no charge. The original invoice must accompany all returns.
A different return policy may apply to purchases made in CELINE boutiques.

Can I use a different carrier for my return shipping?

You may use other postal services at your own risk. CELINE is not liable for goods returned using any method other than our collection service.